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Quality Policy

QUALITY POLICY

1. Maintenance/Flight Safety
To offer reliable service and product as taking the maintenance and flight safety as a prime concern.

2. Costomer Focus
To ensure customer satisfaction with offering product and service in accordance with customer expectations; in case of customer complaint to take all necessary measures in accordance with the principles of trust, openness, importiality, confidentiality, accessibility, completeness, equitability and sensitivity for resolving this complaint abjectively.

3. Quality Management System
To ensure adoption and increase the effectiveness of Quality Management System by giving priority to quality of service.
4. Effective Management
To achieve the missions of the company within the defined strategies by improving the communication, harmony and co-operation between the employees and with the awareness of responsibilities.
5. Continuous Development And Productivity
To be a continuously improving company by keeping corporate loyalty and team spirit at the highest level with planning, information and technology based approaches.

6. Occupational Health And Safety
To ensure absolute compliance of human and environmental factors in all activities of the company, based on the principles of occupational health and safety.
7. Environmental Awareness
To ensure adoption of environmental protection and development consciousness by all employees.

8. Compliance To Standarts And Regulations
To ensure absolute compliance and support of all personnel to national and international rules and regulations and company procedures with a good professional and technical application.

9. Human Factor
To work in accordance with the principles of human factor.

10. Cooperation With The Quality Auditors
To provide the cooperation of all personnel with the quality auditors of Turkish DGCA, Turkish Technic, other authorities and operators/customers.
11. Reporting
To encourage personnel to report maintenance related errors/incidents.
12. Calibration Services
To offer calibration services in a quality, correct and reliable level in proper to conditions agreed with the customer and ISO 17025 standards, by applying internationally accepted methods.

SAFETY POLICY

• We ensure that safety management is the core value and is given top priority within our company.

• We decide in favor of safety when the targets conflict.

• We meet or exceed all applicable aviation regulatory safety requirements and standards.

• We support the Safety Management System by allocating the necessary resources.