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Returns & Price Adjustment Policy

For your convenience, returns can be made at any Crazy 8 store or through the mail. Merchandise may be returned if defective, or unwashed and unworn, with or without a receipt. All merchandise returns are subject to a 24-hour re-stocking period. All sales are final after 180 days. Online orders cannot receive price adjustments in our retail stores. Merchandise exchanges are only available in Crazy 8 stores.

Returns with an Original Sales Receipt

Bring the purchase receipt or entire packing slip to any Crazy 8 store. Merchandise may be exchanged or a refund will be issued in the original form of payment for price paid when returned within 60 days of purchase. A merchandise credit will be issued for returns more than 60 days after the purchase date for the price paid. A return/exchange or gift receipt does not serve as an original receipt. Please note - the original credit card used for the purchase must be presented in order to process the refund to that card.

Returns with a Gift Receipt

Refunds over $5 will be issued in the form of a merchandise credit or merchandise exchange for the price paid.

Returns without a Receipt

Refunds over $5 will be issued in the form of a merchandise credit or merchandise exchange for the current selling price. Valid identification is required for all returns and exchanges without an original receipt or to receive or redeem a merchandise credit. Valid identification includes driver's license, military ID, state/province issued ID or passport.

Gift Cards and Merchandise Credits

Gift Cards and Merchandise Credits may be redeemed at any U.S. location for merchandise only, except to the extent required by law. Gift Cards and Merchandise Credits are valid in the country of issuance only. Lost, stolen, or damaged gift cards or merchandise credit cards may be replaced for the remaining balance upon presenting an original sale or gift receipt. Merchandise Credits may not be used online.

To mail in your return, complete the Return Mail form (on the bottom half of the packing slip), including "Quantity Returned" and "Reason Code" and enclose it with your merchandise. Affix the pre-paid UPS shipping label that came with the merchandise. We will deduct a $4.95 fee for postage when the pre-paid postage label is used.
If you would like to use a carrier other than UPS, please follow the instructions above and ship your return to:

Crazy 8 Online Store
Attn: Returns
2299 Kids Way
Dixon, CA 95620

Shipping fees involved in making a return to Online Store will not be reimbursed. Packages must be pre-paid or returned using the pre-paid UPS shipping label that came with the order. Please visit UPS.com to find your nearest UPS drop-off location or schedule a pick-up. We cannot accept C.O.D deliveries.

Returns with an Original Sales Receipt

For returns postmarked within 60 days of the purchase date, a credit will be issued to the credit card used for the original purchase. A return/exchange or gift receipt does not serve as an original receipt. For returns postmarked greater than 60 days after the purchase date, a merchandise credit (redeemable in-store only) will be sent to the shipping address on the original order. Merchandise exchanges are only available at Crazy 8 stores.Credits typically post within 1-2 billing cycles.

Returns with a Gift Receipt

Refunds will be issued in the form of a merchandise credit (redeemable in-store only) and will be sent to the shipping address on the original order. Merchandise exchanges are only available at Crazy 8 stores.

Returns without a Receipt

Returns without a receipt will receive merchandise credit (redeemable in-stores only) for the current selling price, and will be sent to the shipping address on the original order.

Gift Certificates and Merchandise Credits

Gift Cards and Merchandise Credits may be redeemed at any U.S. location for merchandise only, except to the extent required by law. Gift Cards and Merchandise Credits are valid in the country of issuance only. Lost, stolen, or damaged gift cards or merchandise credit cards may be replaced for the remaining balance upon presenting an original sale or gift receipt. Merchandise Credits are non transferable. Merchandise Credits may not be used online.

How do I redeem unused Gift Certificates, Gift Cards, and Merchandise Credits issued for Shade Clothing that is no longer in business?

As a result of the closure of Shade in July 2013, the Company shall continue to honor unused gift certificates/cards and/or merchandise credits (“GC/MC”) issued for Shade subject to the terms and conditions of our replacement policy. Unused GC/MCs issued for Shade are eligible for replacement either in the form of a check refund, credit card refund, gift card or electronic gift card (valid toward purchases at our Gymboree stores/website, Janie and Jack stores/website, or Crazy 8 stores/website). Please contact a Customer Service representative, toll free at 1-877-4-GYMWEB (1-877-449-6932), Monday through Friday, 6:00 a.m. to 7:00 p.m., Saturday 7:00 a.m. to 3:00 p.m. or Sunday 8:00 a.m. to 4:00 p.m. (PST), or by email at customer_service@gymboree.com for more information or to process your replacement.

A one-time price adjustment will be permitted on any item within 7 days of initial purchase with original receipt. Price adjustments will not be allowed on some orders that receive promotion discounts (e.g. coupons). To receive a price adjustment for an online purchase, email us at orders@crazy8.com, contact customer service at 1-877-4-CR8ZY8 (1-877-427-8998). Forms must be postmarked within 14 days of order date noted on the packing slip. A credit will be processed on the credit card used for the original purchase. Online orders cannot receive price adjustments in our retail stores.