I find it really hard to still work on your software lately. I have a feeling that you don't test your updates before release. Mark my words, if you won't work on your stability, you will lose a lot of clients, especially now, during the pandemic, where people really work mostly at edits. I'm strongly considering going back to AVID right now.

In early 2020 you released some updates, that seriously broke my workflow. Especially with playback, that started laggin', and crushing, and doing really crazy stuff. It was somehow still possible to work, so I just tolerated it for a month, waiting for new fixes.

3 days ago, you released another update, that crashed my project down completely. Media pendente is the only thing I can see. I can't even import my sequences to 13.1.5 because it's too old. Im fuc***d.

I'm really sorry to say, but your software is amateur stuff and won't ever be considered pro, if you won't work on stability. You must test updates BEFORE, not AFTER. We update our soft, because we are full of hope, that it will repair some issues we were having, and instead of that, it gets worse, and worse, every time. Personally, I'm sick of this.

I've got pretty strong mac, not its fault. I edited far more heavier projects on it, than now. It's 100% your fault, and we expect some fixes, right now. If there wont be any, we just leave you and your playground alone. There ARE better software choices on the market right now.

Still believin' in you, but not for long.

I find it really hard to still work on your software lately. I have a feeling that you don't test your updates before release. Mark my words, if you won't work on your stability, you will lose a lot of clients, especially now, during the pandemic, where people really work mostly at edits. I'm strongly considering going back to AVID right now.

In early 2020 you released some updates, that seriously broke my workflow. Especially with playback, that started laggin', and crushing, and doing really crazy stuff. It was somehow still possible to work, so I just tolerated it for…

If you can reliably reproduce a specific issue (like the ‘media pending’ you mentioned), please contact Support and provide and necessary files, and step-by-step instructions for how to reproduce it, and we’d be happy to pursue it further.

I am absolutely sick and tired of losing work because the video files become audio only and lose all work.
This is insanity and enraging and lose weeks of work due to your ridiculous incompetent program.

Everything in PP 2019 just works. Almost nothing works correctly in 2020.
For example the "write on" plug in in 2019 is fine. I'm on a 10 core iMac Pro. The exact same "write on" tool in 2020 brings my computer to its knees! Give me a break! What is going on?

The new October 2018 (version 13.0) release of Premiere Pro contains some very welcome new additions. Thank you for those!

However, I have to ask: did anyone, even a single PP user on this planet, ever request that a new home screen be added to Premiere?

While the new home screen might be an improvement over the old one, and some users will appreciate the new design, I doubt any serious editors would ever choose this 'fix' over the hundreds of real issues that need fixing.

The time and resources of your programming team are finite. That's why only a certain number of improvements can be added to each new version of Premiere. We understand.

What is very difficult to understand, however, is why management would allocate part of those precious resources on fixing something that didn't need fixing to begin with, at the expense of so many other things that could have been fixed.

IMHO, the resources spent on redesigning the new home screen would have been much better used on any of these:
-fixing the speed warp tool (to allow greater that 1000% speed ramps)
-fixing the Warp Stabilizer tool (to allow use without nesting of non timeline-sized media)
-fixing the Track Matte tool (so that it works the way it does in AE!)
-adding keyboard shortcuts to paste media into the same track it was copied from and/or paste to the highest selected track

...or any of the other dozens of editing pain points we experience on a daily basis and have been asking to be fixed for years!

Not seeing a fix for an especially painful pain point in yet another update is disappointing but understandable.

Not seeing a fix to something we desperately want fixed because staff resources were spent 'fixing' something that will have absolutely ZERO positive impact on our editing workflow is, quite frankly, insulting.

Please put yourselves in our shoes.

You have some excellent programmers. Please use their time and talents to the fullest by fixing what actually needs to be fixed first!

Once the leaks in the 'boat's hull' are fixed, by all means, redecorate the ship to your heart's desire!

I would really appreciate a response from any Adobe staff member, even if just to let us know that this message has been received and heard. Thank you!

Dear Adobe,

The new October 2018 (version 13.0) release of Premiere Pro contains some very welcome new additions. Thank you for those!

However, I have to ask: did anyone, even a single PP user on this planet, ever request that a new home screen be added to Premiere?

While the new home screen might be an improvement over the old one, and some users will appreciate the new design, I doubt any serious editors would ever choose this 'fix' over the hundreds of real issues that need fixing.

The time and resources of your programming team are finite. That's why…

I work at a television station so we have 4 iMacs and 1 brand new MacBook Pro. Updated them all, most of them all updated fine except for one won't open Premiere or Encoder but will open the other apps. Had an engineer look into it to delete user preferences and everything, spent a couple of days. The only way at this moment that we can get it to work on that computer, is we had to create a separate user login on the computer itself, and it works fine in there. We also deleted everything and did a clean install.... still the same.

Also having the same weird ghosting issue with PNG's. It was an HD version of a gradient that we were using. Brought in an SD version of the same gradient and it works fine. I'm also having problems with some MP4s either not being recognized and won't show up to reconnect, or they are playing almost in slow motion.

Would love to jump back to the previous version, but we have too many projects that have been started in this newer version and it won't let you open them in the older version.

I work at a television station so we have 4 iMacs and 1 brand new MacBook Pro. Updated them all, most of them all updated fine except for one won't open Premiere or Encoder but will open the other apps. Had an engineer look into it to delete user preferences and everything, spent a couple of days. The only way at this moment that we can get it to work on that computer, is we had to create a separate user login on the computer itself, and it works fine in there. We also deleted everything and did a clean…

bug report: (since the bug report page took me here) I guess a bug report belongs in the editing section of the premiere pro "ideas" section. I am having to press undo twice to undo a single step. Working on windows 10, latest premiere pro version at this time (1210186)