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Pretty simple, really. I had placed two back orders two days apart, then I realized I'd have to pay shipping twice. I asked if the orders could be consolidated. Customer service rep Ryan Dickenson said they couldn't do that with the volume of orders...so he just covered the shipping on one of the orders!

Those guys are aces. I'm giving them a little publicity here in return.

Two or three years ago I put up an order on-line before going to bed. When I woke up and reviewed it, I realized I had forgotten something so I called as soon as they were open to see if I could amend the order.

Nope. The rep was very apologetic when she explained that my order could not be changed because it had already shipped. IIRC, they sent the additional item on their dime -- which they did NOT have to do. First (and last) time I ever heard a company apologize for prompt shipping.

I ordered an optic from them a few months ago and several days later I checked the status on their WEB site and saw it was on “fraud hold”. So, of course I freak out thinking someone has stolen my ID or something. I call Customer Service who transferred me to Accounting immediately the lady was extremely apologetic explaining to me that random orders are selected for review and that it had nothing to do with me personally. She then told me she would ship my optic overnight and waved all shipping charges.

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A major source of objection to a free economy is precisely that it ... gives people what they want instead of what a particular group thinks they ought to want. Underlying most arguments against the free market is a lack of belief in freedom itself.
- Milton Friedman

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