Resolved -
Everything's on the up-and-up! Sellers can get in touch with our Customer Success Team via phone as expected. We appreciate your patience today.
May 21, 17:40 PDT

Identified -
Unfortunately, inclement weather conditions continue to impact our team members in the Saint Louis, MO area. For this reason, some sellers may continue to experience higher than expected wait times when calling in this evening.

We know how important it is that you get the help you need as quickly as possible. Please visit squareup.com/help for access to our help articles and email support, or sellercommunity.com for access to our seller forums. If you need to call in and happen to experience a long hold time, we recommend requesting a callback. You won't lose your place in line.

Thanks for your understanding as we support our employees during severe weather—if you're in the area, stay safe.
May 21, 17:04 PDT

Resolved -
Our phone operations are back up-to-speed! Thank you again for your patience as our Saint Louis colleagues weathered the storm.
May 21, 16:46 PDT

Identified -
Due to severe weather conditions in the Saint Louis, MO area, we are sending our Saint Louis colleagues home for their safety. As result, some sellers may experience longer wait times while calling in this afternoon.

We know how important it is that you get the help you need as quickly as possible. Please visit squareup.com/help for access to our help articles and email support, or sellercommunity.com for access to our seller forums. If you need to call in and happen to experience a long hold time, we recommend requesting a callback. You won't lose your place in line.

Thank you for your patience and understanding as we support our employees during severe weather, and if you're in the area, please stay safe.
May 21, 15:59 PDT

Resolved -
Thank you for your patience with us as we worked to resolve the earlier incident impacting device codes. All device codes are working normally.

If you were logged out of your app, use the same device code to sign back in to the corresponding tablet or mobile device. Your Device Code can be found on the Square Dashboard. Once you're signed into your account, select Account & Settings > Business > Devices. From here you can view the device codes for all of your Square apps.

We recognize that any disruption to your business operations is less than ideal, and sincerely apologize for the trouble this incident may have caused. Thanks for sticking with us.
May 18, 02:00 PDT

Monitoring -
Our Engineering Team has implemented a fix, and we are monitoring the results. If you were logged out of your app, you can use the same device code to sign into the corresponding tablet or mobile device.

You can find your Device Code on the Square Dashboard. Once you're signed into your account, select Account & Settings > Business > Devices. From here you can view the device codes for all of your Square apps.

Identified -
Our Engineering team has identified the issue and they're working hard to implement a fix. If you've been logged out of your app, you can use the same device code to sign into the corresponding tablet or mobile device.

You can find your Device Code on the Square Dashboard. Once you're signed into your account, select Account & Settings > Business > Devices. From here you can view the device codes for all of your Square apps.

Investigating -
We are investigating reports of sellers being logged out of the Point of Sale, Retail, and Restaurant apps. This issue impacts sellers using device codes to sign into their account. We will provide another update as soon as we have additional information.
May 17, 16:56 PDT