topic Re: Problem with wifi connection in Internethttps://communityforums.rogers.com/t5/Internet/Problem-with-wifi-connection/m-p/396185#M45856
<P><LI-USER uid="1822524"></LI-USER>&nbsp;the image isn't accessible until one of the mods approves it for general release. &nbsp;Even without seeing the plot, are you using a 2.4 or 5 Ghz network? &nbsp;Just to note, there are a number of items that conflict with 2.4 Ghz wifi including wireless telephones which use a home base station, baby monitors, microwave ovens and others. &nbsp;Does the plot show the laptop to the modem via the modem's wifi network, or is it from the laptop to a router, with the modem in Bridge mode?</P>
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<P>Have you looked at your wifi environment with any type of wifi network monitor to see who else you're competing with in terms of channels? &nbsp;If not consider using one of the following, although my personal choice is inSSIDer as the graphics are easy to understand:</P>
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<P><BR /><A href="http://www.techspot.com/downloads/5936-inssider.html" target="_blank">http://www.techspot.com/downloads/5936-inssider.html</A></P>
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<P><A href="https://www.acrylicwifi.com/en/wlan-software/wlan-scanner-acrylic-wifi-free/" target="_blank">https://www.acrylicwifi.com/en/wlan-software/wlan-scanner-acrylic-wifi-free/</A></P>
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<P><A href="http://www.nirsoft.net/utils/wifi_information_view.html" target="_blank">http://www.nirsoft.net/utils/wifi_information_view.html</A></P>
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<P>Or,</P>
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<P>For IOS</P>
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<P><A href="https://itunes.apple.com/us/app/network-analyzer-lite-wifi/id562315041?mt=8" target="_blank">https://itunes.apple.com/us/app/network-analyzer-lite-wifi/id562315041?mt=8</A></P>
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<P>For Android</P>
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<P><A href="https://play.google.com/store/apps/details?id=com.farproc.wifi.analyzer&amp;hl=en" target="_blank">https://play.google.com/store/apps/details?id=com.farproc.wifi.analyzer&amp;hl=en</A></P>
<P><BR />That's the last freebie version of inSSIDer and at this point in time is getting a little old. Its fine for 2.4 Ghz application and does work for 802.11n 5 Ghz networks. It does display 802.11ac networks but not as well as it should. This has become a licenced application now for $20 US and works very well for both frequency bands, 2.4 and 5 Ghz.</P>
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<P>The other applications are fine for 802.11ac. Acrylic is graphical, WifiInfoView is text only.</P>
<P><BR />What you want to do is determine what channels in the 2.4 Ghz range, and what channels in the 5 Ghz upper channel (149 to 165) range are occupied and if so, which offers the least competition in terms of signal level for any given channel. If you can find a channel or channel range in that group that is not occupied, that will be the best choice.</P>
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<P>After you have had a chance to have a look at both 2.4 and 5 Ghz upper channel range, log into the modem or router and set those channels for your networks.&nbsp;</P>
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<P>If you are using the modem's wifi, and even if you are using a router,&nbsp;check/set the following 2.4 Ghz wifi parameters:</P>
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<P>Wireless Mode: 802.11 n <BR />Channel Bandwidth: 20/40 Mhz, although, for test puposes you could set this to 20 Mhz. In a crowded wifi environment, I would set this for 20 Mhz. <BR />Wireless channel: AUTO or, to an open channel if one existed, or to the channel that offers the least interference from neighboring routers and modems<BR />WPS Enabled: OFF<BR />Security Mode: WPA-Personal<BR />Auth Mode: WPA2-PSK<BR />Encrypt Mode: AES only</P>
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<P>Save the setting and ensure that the Encrypt Mode stays on AES only. If it changes on its own to TKIP/AES, change it back to AES only and save the setting again. TKIP is no longer secure and from what I remember will cause the wifi data rates to cap at 50 Mb/s. I'll have to look this up again.</P>
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<P>Check/set the following 5 Ghz wifi parameters:</P>
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<P>Wireless Mode: 802.11 a/n/ac mixed<BR />Channel Bandwidth: 80 Mhz, although, for test purposes you could set this to 40 Mhz<BR />Wireless channel: 149 to 165<BR />WPS Enabled: OFF<BR />Security Mode: WPA-Personal<BR />Auth Mode: WPA2-PSK<BR />Encrypt Mode: AES only</P>
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<P>Once again, save the setting and ensure that the Encrypt Mode stays on AES only. If it changes on its own to TKIP/AES, change it back to AES only and save the setting again.</P>
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<P>Reboot the modem if you had to make any changes, ADMIN ..... DEVICE RESET .... Reboot.</P>
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<P>Edit: &nbsp;Ok, the image has been approved, and, yup, that looks a little ugly in places. &nbsp;Are you able to run the same test via ethernet to see if there are any issues with the modem/router itself?</P>Tue, 23 May 2017 20:55:18 GMTDatalink2017-05-23T20:55:18ZProblem with wifi connectionhttps://communityforums.rogers.com/t5/Internet/Problem-with-wifi-connection/m-p/310355#M26117
<P>Rogers 100M/10M</P>
<P>WIFI has problem. Sometimes, i cannot search wifi on my laptop, cellphone ,ipad..., but i can still connet internet when i using wire. and both 2.4G and 5G signal icon are dark. The cable connet behind the modem is hot. So far my solution is restart modem after 10 mins, but i hate do that again and again since&nbsp;<SPAN>it occurs 2-4 times per day. I have already change the modem 3 times! what should i do???</SPAN></P>
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<P><SPAN>***Edited Labels***</SPAN></P>Sat, 20 Jun 2015 12:21:13 GMThttps://communityforums.rogers.com/t5/Internet/Problem-with-wifi-connection/m-p/310355#M26117charles19932015-06-20T12:21:13ZRe: Problem with wifi connectionhttps://communityforums.rogers.com/t5/Internet/Problem-with-wifi-connection/m-p/310358#M26120
<P>What modem do you have and where is it located in the home?&nbsp; Is it sitting upright and does it have enough airspace around it so that it will cool on its own?&nbsp; It should not be kept in a cabinet and it should not be sitting horizontal.&nbsp; The cable connector at the back might be a little warm, but it should not be hot to the touch.&nbsp;</P>Fri, 19 Jun 2015 04:18:12 GMThttps://communityforums.rogers.com/t5/Internet/Problem-with-wifi-connection/m-p/310358#M26120Datalink2015-06-19T04:18:12ZRe: Problem with wifi connectionhttps://communityforums.rogers.com/t5/Internet/Problem-with-wifi-connection/m-p/310373#M26121
<P>Agreed, the modem NEEDS to be standing up.&nbsp; Many reports of it overheating when horizontal.<BR /><BR />Otherwise..might be a bad unit, if its overheating otherwise.</P>Fri, 19 Jun 2015 13:55:55 GMThttps://communityforums.rogers.com/t5/Internet/Problem-with-wifi-connection/m-p/310373#M26121Gdkitty2015-06-19T13:55:55ZRe: Problem with wifi connectionhttps://communityforums.rogers.com/t5/Internet/Problem-with-wifi-connection/m-p/310504#M26152
I don't know the modem type, but it is sitting horizontally before. In yesterday morning, I let modem stand up, it still has that problem (cannot search wifi while wire connect is fine) about 3 times. And after I let modem stand up, it is not hot. Anyway, I have already make an appointment with technician today, hopefully they would figure out what the problem is.Sat, 20 Jun 2015 04:42:52 GMThttps://communityforums.rogers.com/t5/Internet/Problem-with-wifi-connection/m-p/310504#M26152charles19932015-06-20T04:42:52ZRe: Problem with wifi connectionhttps://communityforums.rogers.com/t5/Internet/Problem-with-wifi-connection/m-p/310505#M26153
Modem : CGN3ACSMRSat, 20 Jun 2015 04:51:21 GMThttps://communityforums.rogers.com/t5/Internet/Problem-with-wifi-connection/m-p/310505#M26153charles19932015-06-20T04:51:21ZRe: Problem with wifi connectionhttps://communityforums.rogers.com/t5/Internet/Problem-with-wifi-connection/m-p/310506#M26154
<P>If the wifi will not run even though you have enabled it, perhaps that modem has been cooked, so to speak and is no longer serviceable.&nbsp;&nbsp; The modem needs to be located where it has enough free space around it that enables it to keep cool when it's running.&nbsp;&nbsp; To ensure that the wifi is broadcasting, regardless of what the front LEDs indicate, load inSSIDer, which is a wifi monitoring application.&nbsp; The link below is for the last freebie version of that program.&nbsp; It will show in list form and graphical form which networks are running nearby, for both 2.4 and 5 Ghz networks.&nbsp; It does not display the newer 802.11ac networks which can be transmitted from the CGN3ACR and CGN3ACSMR modems.&nbsp; There is new pay version out now that does that even if your laptop is not 802.11ac capable as its simply a matter of reading the transmission headers and displaying the networks.</P>
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<P><A href="http://www.techspot.com/downloads/5936-inssider.html" target="_blank">http://www.techspot.com/downloads/5936-inssider.html</A></P>
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<P>It will also let you determine if you have a problem with other networks interfering with yours, to the point of possibly causing wifi dropouts if the other routers are close enough.</P>Sat, 20 Jun 2015 05:04:23 GMThttps://communityforums.rogers.com/t5/Internet/Problem-with-wifi-connection/m-p/310506#M26154Datalink2015-06-20T05:04:23ZRe: Problem with wifi connectionhttps://communityforums.rogers.com/t5/Internet/Problem-with-wifi-connection/m-p/311102#M26311
<P>IT'S been 10 days, the problem is still here. Honestly, this is a so bad experience with Rogers. I try to contact Rogers tech, they always told me to reboot modem!!!</P><P>by the way, i just update my Software Version to 4.5.8.16 (previous one is 4.5.8.13) yesterday. and the problem became this&nbsp; :&nbsp; &nbsp; 2.4G/5G LED is light, but i still cannot find wifi and i also using inSSIDer and WirelessMon to detect, both of them can't find the wifi !!! and i cannot send this message out because i just lost my wifi and reboot modem again!!! if problem still occur, i could definitly cancel it</P><P>&nbsp;</P><P>they also told me to try wifi channel 11, 1, 3 and 6 , it doesn't work. they always drop wifi at morning 8-10 am and 9-11pm everyday, is that cable problem ?</P>Sat, 27 Jun 2015 03:18:23 GMThttps://communityforums.rogers.com/t5/Internet/Problem-with-wifi-connection/m-p/311102#M26311charles19932015-06-27T03:18:23ZRe: Problem with wifi connectionhttps://communityforums.rogers.com/t5/Internet/Problem-with-wifi-connection/m-p/311103#M26312
<P>By the way, LOL issue is solved.</P>Sat, 27 Jun 2015 03:13:37 GMThttps://communityforums.rogers.com/t5/Internet/Problem-with-wifi-connection/m-p/311103#M26312charles19932015-06-27T03:13:37ZRe: Problem with wifi connectionhttps://communityforums.rogers.com/t5/Internet/Problem-with-wifi-connection/m-p/311104#M26313
<P>Run a factory reset on the modem by depressing the recessed reset button at the back of the modem.&nbsp; That should cure the wifi situation.&nbsp; There is a bug in the firmware version.&nbsp;&nbsp; Both wifi networks are either up and running or they are both shut down.&nbsp; If you have both up and running and shut down the 2.4 Ghz network, the 5 Ghz network will also shut down.&nbsp; That has been fixed for the next version.&nbsp; What has also been noticed is your situation where the indication that the wifi networks are up and running does not match the actual operational state.&nbsp; That happens if the modem loses power for any reason.&nbsp; After the reboot, the indicators do not match the true operating state.&nbsp; At that point, simply run a factory reset.&nbsp; This of course requires you to reset all of the parameters.&nbsp; When that parameter reset is complete, create a backup file using the Backup selection located in the ADMIN.....BACKUP page.&nbsp; That will be stored on your pc in a location of your choice.&nbsp; If you ever have to run a factory reset again, when the factory reset is done, go to that same ADMIN....BACKUP page and use the restore function to reload that stored file.&nbsp; Run a reboot from the ADMIN.... DEVICE RESET page and after the reboot, you're back in business.&nbsp;</P>
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<P>Are you still having problems with the modem overheating?&nbsp; Just wondering.&nbsp; Where is the modem located in your home?</P>
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<P>When you are done with the modem reset, can you log into the modem at some point in time, navigate to the STATUS.... DOCSIS WAN page, copy the downstream and upstream tables and paste them into this thread.&nbsp; Those tables contain the RG-6 cable signal levels and signal to noise ratios.&nbsp; They might be worth a quick look just to see if there are any cable issues going on.</P>
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<P>Your problem with wifi is most likely due to the fact that you are using a 2.4 Ghz wifi network and probably live in an area where there are numerous 2.4 Ghz routers running.&nbsp; That means that you are competing with other routers for clear channels which just don't exist.&nbsp; If you look at the inSSIDer display, you should be able to tell how many other routers your laptop can detect.&nbsp; The important point is how many other routers are running on the same channel as your modem, and what is the receive power differential between your network receive power and that of the next network on the same or overlapping channel.&nbsp; Ideally, if you look at the table display within inSSIDer, you should see a 40 to 50 dbmw difference or more in order to allow your modem and laptop to communicate without any issues.&nbsp; If that power differential is less than that, it means that there are other routers fairly close to where you live,&nbsp;interfering with your network.&nbsp; That is a problem of the 2.4 Ghz network design.&nbsp; Too many users and too few channels, which is why moving up to the 5 Ghz channel space might be your best option.&nbsp; That will depend on what the inSSIDer display shows, including the 5 Ghz network bands.&nbsp; So, if you have a dual band laptop and still run on the 2.4 Ghz network, consider moving up to the 5 Ghz band.</P>Sat, 27 Jun 2015 03:39:03 GMThttps://communityforums.rogers.com/t5/Internet/Problem-with-wifi-connection/m-p/311104#M26313Datalink2015-06-27T03:39:03ZRe: Problem with wifi connectionhttps://communityforums.rogers.com/t5/Internet/Problem-with-wifi-connection/m-p/311153#M26333
<P>hi <LI-USER uid="829158"></LI-USER></P><P>Downstream Overview<BR />Port ID Frequency (MHz) Modulation Signal strength (dBmV) Channel ID Signal noise ratio (dB)<BR />1 693000000 256QAM 0.900 89 38.983<BR />2 591000000 256QAM 3.900 73 38.983<BR />3 597000000 256QAM 3.800 74 38.605<BR />4 603000000 256QAM 3.800 75 40.366<BR />5 609000000 256QAM 3.700 76 38.983<BR />6 615000000 256QAM 3.200 77 38.605<BR />7 621000000 256QAM 2.900 78 38.983<BR />8 633000000 256QAM 2.800 79 38.983<BR />9 639000000 256QAM 3.100 80 38.983<BR />10 645000000 256QAM 2.500 81 38.983<BR />11 651000000 256QAM 2.400 82 38.983<BR />12 657000000 256QAM 2.100 83 38.605<BR />13 663000000 256QAM 2.100 84 38.605<BR />14 669000000 256QAM 1.600 85 38.605<BR />15 675000000 256QAM 1.600 86 38.605<BR />16 681000000 256QAM 1.000 87 38.605<BR />17 687000000 256QAM 1.200 88 38.983<BR />Upstream Overview<BR />Port ID Frequency (MHz) Modulation Signal Strength (dBmV) Channel ID BandWidth<BR />1 30596000 ATDMA - 64QAM 37.750 6 6400000<BR />2 23700000 ATDMA - 64QAM 37.750 7 6400000<BR />3 38596000 ATDMA - 64QAM 37.750 5 3200000</P><P>&nbsp;</P><P>call rogers this morning, they are doing factory reset for me, than it drop wifi connect more frequently(drop wifi everyone 10-15 minutes, it was drop wifi connection twice at morning and twice at evening), than i brought modem to rogers store to exchange. it works until 9:30 pm (actually it is magic time, most wifi drop occurs around 9 : 30 am/pm). right now ,in this one hour (9:30-10:20), it drop 4 times so far and now i'm using cable. so please check my data previous and i would buy a router tormorrow to see what the problem is and that is the last chance for me to stay in rogers.</P><P>get few more questions:</P><P>1. if i buy a router, should i need to disable modem wifi ?</P><P>2. if i want to cancel it, how do they charge me ? it's been installed service in 16th june(about 10 days so far)</P>Sun, 28 Jun 2015 02:28:58 GMThttps://communityforums.rogers.com/t5/Internet/Problem-with-wifi-connection/m-p/311153#M26333charles19932015-06-28T02:28:58ZRe: Problem with wifi connectionhttps://communityforums.rogers.com/t5/Internet/Problem-with-wifi-connection/m-p/311160#M26335
<P>All of your signal levels and signal to noise ratios look very good.&nbsp; From a cable signal perspective, there is no reason to expect any problems.&nbsp; When you loose the wifi connection, do you also lose the wired internet connection as well.&nbsp; Although you should still be able to log into the modem for example, the question is, "do you still have internet access through a wired pc or laptop?"&nbsp; Thats an important point because although the signal levels look very good now, it is possible that something might be causing cable issues during those time periods.&nbsp; When you do lose wifi, can you log into the modem via wired connection and copy those tables again and paste them into a temporary document.&nbsp; That way, later on, you can copy them and paste them into this thread again.&nbsp; Its an important point right now to determine if the issue is strictly a wifi issue, or if there is an unseen cable issue that is causing the problem.</P>
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<P>Can you do a screen capture of the inSSIDer display and post it somewhere so that I can have a look at it?</P>
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<P>If you buy a router, the best thing to do is set the modem to run in Bridge mode and use the router in full router mode, so that it acts as your firewall, wired and wifi router.&nbsp; New routers out these days have two or three operating modes, which usually include full router mode, access point mode where it does only wifi duties and Bridge mode, where the router acts as a bridge to another wifi router.&nbsp;&nbsp;</P>
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<P>To set the modem into Bridge mode, log into the router, navigate to BASIC.... GATEWAY FUNCTION page and Disable the Residential Gateway Function.&nbsp; Save the settings.&nbsp; After that the modem will reboot back into Bridge mode, acting only as a modem.&nbsp; When the reboot is done, you can connect the router and power it up.&nbsp; Then log into the router and set the various parameters.</P>
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<P>If for some reason you wanted to use the modem's ports while you used the router as well, then you would have to disable the modem's wifi networks.&nbsp; You would also have to disable the router's DHCP server so that the modem handles all of the LAN IP address assignments to all of the devices.</P>
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<P>In both configurations, the router should end up with a 192.168.0.1 IP address.&nbsp; That is what you would use to log into the router.&nbsp; The modem can still be accessed by using 192.168.100.1 as the address.&nbsp; This gives you the ability to log into either device.&nbsp; If you wanted to return the modem back to Gateway mode, you can log into the modem, and enable the Residential Gateway Function in the BASIC.... GATEWAY FUNCTION page.</P>
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<P>As far as what would Rogers charge you, don't know?&nbsp; That is something you would have to find out by contacting customer service.</P>
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<P>One word of advice for router shopping, don't go cheap.&nbsp; That will just add to the frustration.&nbsp; I'm certainly not saying to spend big money either, which is possible as there are some expensive routers on the market, but don't go to either end, really cheap or really expensive.&nbsp; Expensive can be justified if you have enough wifi devices running, do a lot of streaming in High Def for example and have a very large house.&nbsp; But, you would really have to know the nitty gritty of those items to justify spending a lot of money.</P>
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<P>Look for a router with external antenna and gigabit WAN and LAN ports.&nbsp;&nbsp; There are routers on the market with 802.11ac wifi which can run upwards of 1300 Mb/s on 802.11ac on its own, giving a router total of about 2 Gb/s on wifi when you combine all of the networks and modes.&nbsp; And then the manufacturer puts a 100 Mb/s WAN port on it, capping the internet data rate to 100 Mb/s.&nbsp; So, have a careful look at what you want to buy and make sure it meets those criteria.&nbsp; That should avoid some&nbsp;frustration and disappointment.&nbsp; I and many others here use an Asus RT-AC68U which is certainly not at the cheap end, nor is it at the really high end either.&nbsp; Its probably around $225 these days.&nbsp; <U>If you were in a condo</U>, and ran only 2.4 Ghz devices, consider something like a TP-Link router and buy two or three of these antenna, assuming that they can just screw into the antenna connector on the router.&nbsp; You would have to check that right in the store to see if it would fit.</P>
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<P><A href="http://www.tp-link.com/lb/products/details/?categoryid=2473&amp;model=TL-ANT2408CL" target="_blank">http://www.tp-link.com/lb/products/details/?categoryid=2473&amp;model=TL-ANT2408CL</A></P>
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<P>The whole idea of that antenna is to flatten the vertical power distribution of the antenna so that you end up with more power radiated in the horizontal plane.&nbsp; Typically, the power distribution of an antenna is almost a ball shape, or a closed donut with the antenna in the exact middle.&nbsp; If you were a condo or apartment dweller, with a single floor, any power that goes up or down to the next floor above or below is wasted.&nbsp; Projecting that power horizontally will give you better performance across the single floor.&nbsp; So, that might be food for thought.&nbsp; One thing to note however, that is only if you used a 2.4 Ghz network.&nbsp; It is not designed for use on a 5 Ghz network, and using that with a 5 Ghz network enabled might actually damage the transmitter.</P>
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<P>Out of curiosity, are you in a house, apartment, condo, etc. etc.?</P>Sun, 28 Jun 2015 04:04:48 GMThttps://communityforums.rogers.com/t5/Internet/Problem-with-wifi-connection/m-p/311160#M26335Datalink2015-06-28T04:04:48ZRe: Problem with wifi connectionhttps://communityforums.rogers.com/t5/Internet/Problem-with-wifi-connection/m-p/311170#M26340
<BLOCKQUOTE><HR /><LI-USER uid="829158"></LI-USER> wrote:<BR />
<P>I and many others here use an Asus RT-AC68U which is certainly not at the cheap end, nor is it at the really high end either.&nbsp; Its probably around $225 these days.&nbsp;<U></U></P>
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<P>It's on sale at NCIX this week - $209! (which is twice the price of the AC56U... or at least the AC56U last week)</P>
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<P>And it's funny how the RT-AC68U is not at the 'really high end' anymore. It used to be. But now there's an entire segment of higher-priced (~$300) routers above it...</P>Sun, 28 Jun 2015 16:09:29 GMThttps://communityforums.rogers.com/t5/Internet/Problem-with-wifi-connection/m-p/311170#M26340VivienM2015-06-28T16:09:29ZRe: Problem with wifi connectionhttps://communityforums.rogers.com/t5/Internet/Problem-with-wifi-connection/m-p/313754#M27270
<P><U>wifi keeps crashing</U></P>
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<P>hello,</P>
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<P>I'm new to Rogers. My Internet was installed on Saturday... after the dude who installed left, I hop on my computer, switch WiFi from bell over to my new Rogers connection and I'm good to go... we'll, ithough so anyways.</P>
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<P>My WiFi signal would constantly crash, randomly. Sometimes it would work for 10 mins (I could speed test, test netflix, download stuff to test it out etc), sometimes I could only load a page or two, but it would never stay on past 10 mins or so. When it "crashes", I have to physically unplus this advanced modem and wait for everything to come back online. Because I can refresh and refresh and refresh my wifi signals, but mine isn't coming back until I unplug. I had bell's Internet modem/wifi going at the same time, plugged in next to rogers... thought that was the problem, so disconnected and unplugged the bell box. Didn't make a difference.</P>
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<P>So I'm doing this dance for a good few hours when I start to look into the router admin.</P>
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<P>At some point I noticed that when this Rogers box WiFi signal is set to any combination of 802.11 "n"... be it "n" alone, or bgn or gn, any time any form of "n" is selected, my WiFi will crash.<BR /><BR />I've had the wifi set to b/g in between pulling my hair out, but in doing so I'm only getting 20 mbps, as opposed to 60 or 70 when I'm in some form of "n" mode. &nbsp;Now I'm loving the 2.5 mbps actual download as opposed to 800 kpbs with bell, but I'd rather be getting 8 mbps by using N wifi.<BR /><BR />Has anyone got a solution or an idea? I want to try and fix this before I contact Rogers. I've been looking for two days, but can't figure it out.</P>
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<P>****Edit Labels****</P>Mon, 27 Jul 2015 20:42:33 GMThttps://communityforums.rogers.com/t5/Internet/Problem-with-wifi-connection/m-p/313754#M27270arihils2015-07-27T20:42:33ZRe: Problem with wifi connectionhttps://communityforums.rogers.com/t5/Internet/Problem-with-wifi-connection/m-p/313757#M27271
<P>&nbsp;</P>
<P><LI-USER uid="1528223">﻿</LI-USER></P>
<P>&nbsp;</P>
<P>Welcome to the community!&nbsp;</P>
<P>We are happy that you have come to us for help. &nbsp;<img id="smileyhappy" class="emoticon emoticon-smileyhappy" src="https://rogers.i.lithium.com/i/smilies/16x16_smiley-happy.gif" alt="Smiley Happy" title="Smiley Happy" /></P>
<P><SPAN style="line-height: 20px;">I am sorry to hear of the trouble you are having with your current WiFi&nbsp;signal.&nbsp;</SPAN></P>
<P><SPAN style="line-height: 20px;">What is the connection like if you have a direct connection via Ethernet?</SPAN></P>
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<P>We have great Resident Experts who have excellent knowledge in this subject.</P>
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<P><LI-USER uid="829158">﻿</LI-USER>&nbsp;or&nbsp;<LI-USER uid="370175">﻿</LI-USER>&nbsp;do you have any suggestions for our newest member.</P>
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<P>Thanks&nbsp;</P>
<P>RogersAliciaG</P>
<P>&nbsp;</P>Mon, 27 Jul 2015 20:43:05 GMThttps://communityforums.rogers.com/t5/Internet/Problem-with-wifi-connection/m-p/313757#M27271RogersAliciaG2015-07-27T20:43:05ZRe: Problem with wifi connectionhttps://communityforums.rogers.com/t5/Internet/Problem-with-wifi-connection/m-p/313771#M27272
<P>What modem do you have?&nbsp; There are three slightly different CGN3 series modems.&nbsp; If you look at the product sticker at the back of the modem, you can see which one you have.&nbsp; Can you also log into the modem, navigate to the STATUS...... DOCSIS WAN page, copy the downstream and upstream tables and paste them into this thread.&nbsp;&nbsp; Those are the cable signal levels and signal to&nbsp; noise ratios which might be worth a quick look as well.&nbsp; Lastly, what internet plan are you on, 30/5, 60/10, 100/10 or 250/20?&nbsp; If you are able to, can you connect to the modem via ethernet and run a speedtest at <A href="http://www.speedtest.net" target="_blank">www.speedtest.net</A> using the Toronto Telus server and post the results as well.&nbsp; Looking at the modem cable&nbsp;signal levels and the speedtest results will tell us what to expect from the modem via wired and potentially via wireless as well.&nbsp;&nbsp; The speedtest should&nbsp;yield a&nbsp;result which is above your plan speeds due to Rogers speedboost.&nbsp; The wireless speeds&nbsp;will depend on the range to the modem&nbsp;and interference from other nearby routers.</P>
<P>&nbsp;</P>
<P>Just to note, the modem wifi security should be set to WPA-2 AES only not TKIP/AES.&nbsp; UPNP should be off unless you need it for automatic port forwarding and WPS should be disabled as well.</P>Mon, 27 Jul 2015 20:43:22 GMThttps://communityforums.rogers.com/t5/Internet/Problem-with-wifi-connection/m-p/313771#M27272Datalink2015-07-27T20:43:22ZRe: Problem with wifi connectionhttps://communityforums.rogers.com/t5/Internet/Problem-with-wifi-connection/m-p/313786#M27273
<P>Thanks for the reply. The internet plugged in is fine. Even when the WiFi crashes, I can still access the internet when I'm plugged.</P>Mon, 27 Jul 2015 20:43:34 GMThttps://communityforums.rogers.com/t5/Internet/Problem-with-wifi-connection/m-p/313786#M27273arihils2015-07-27T20:43:34ZRe: Problem with wifi connectionhttps://communityforums.rogers.com/t5/Internet/Problem-with-wifi-connection/m-p/313788#M27274
<P>Thanks for the help. I was on b.g.n up until I started the speed test, then it died again. I'm plugged in right now.<BR /><BR />The modem I have is CGN3ACSMR<BR /><BR />I am on the 100/10 plan.<BR /><BR />No problems with speed... plugged in, I just got 129.92. On wifi with N enabled I can get up to 70. It's just when I put it in N mode, wifi crashes.<BR /><BR /><A href="http://www.speedtest.net/my-result/4535577308" target="_blank">http://www.speedtest.net/my-result/4535577308</A><BR /><BR />Here is the data&amp;colon;<BR />Downstream Overview<BR />Port ID Frequency (MHz) Modulation Signal strength (dBmV) Channel ID Signal noise ratio (dB)<BR />1 639000000 256QAM 8.000 8 37.356<BR />2 591000000 256QAM 7.500 1 37.356<BR />3 597000000 256QAM 7.300 2 37.636<BR />4 603000000 256QAM 7.400 3 37.636<BR />5 609000000 256QAM 7.900 4 37.636<BR />6 615000000 256QAM 7.600 5 37.636<BR />7 621000000 256QAM 7.800 6 37.356<BR />8 633000000 256QAM 7.800 7 37.636<BR />9 645000000 256QAM 7.700 9 37.636<BR />10 651000000 256QAM 7.300 10 37.636<BR />11 657000000 256QAM 7.700 11 37.356<BR />12 663000000 256QAM 7.700 12 37.636<BR />13 669000000 256QAM 7.600 109 37.636<BR />14 675000000 256QAM 7.600 110 37.356<BR />15 681000000 256QAM 9.700 111 38.983<BR />16 687000000 256QAM 9.600 112 38.983<BR />17 693000000 256QAM 9.700 113 38.605<BR />18 699000000 256QAM 9.300 114 38.605<BR />19 705000000 256QAM 9.500 115 38.605<BR />20 711000000 256QAM 9.400 116 37.636<BR />Upstream Overview<BR />Port ID Frequency (MHz) Modulation Signal strength (dBmV) Channel ID BandWidth<BR />1 30596000 ATDMA - 64QAM 37.000 6 6400000<BR />2 23700000 ATDMA - 64QAM 37.000 7 6400000<BR />3 38596000 ATDMA - 64QAM 37.000 5 3200000<BR /><BR /></P>Mon, 27 Jul 2015 20:43:50 GMThttps://communityforums.rogers.com/t5/Internet/Problem-with-wifi-connection/m-p/313788#M27274arihils2015-07-27T20:43:50ZRe: Problem with wifi connectionhttps://communityforums.rogers.com/t5/Internet/Problem-with-wifi-connection/m-p/313790#M27275
<P>I enabled b/g/n, and this is the data I had:</P>
<P>&nbsp;</P>
<DIV class="span12">
<DIV><SPAN class="langTag">Downstream Overview</SPAN>
<TABLE>
<TBODY>
<TR>
<TD><SPAN class="langTag">Port ID</SPAN></TD>
<TD><SPAN class="langTag">Frequency (MHz)</SPAN></TD>
<TD><SPAN class="langTag">Modulation</SPAN></TD>
<TD><SPAN class="langTag">Signal strength (dBmV)</SPAN></TD>
<TD><SPAN class="langTag">Channel ID</SPAN></TD>
<TD><SPAN class="langTag">Signal noise ratio (dB)</SPAN></TD>
</TR>
<TR>
<TD>1</TD>
<TD>639000000</TD>
<TD>256QAM</TD>
<TD>8.000</TD>
<TD>8</TD>
<TD>37.356</TD>
</TR>
<TR>
<TD>2</TD>
<TD>591000000</TD>
<TD>256QAM</TD>
<TD>7.500</TD>
<TD>1</TD>
<TD>37.636</TD>
</TR>
<TR>
<TD>3</TD>
<TD>597000000</TD>
<TD>256QAM</TD>
<TD>7.300</TD>
<TD>2</TD>
<TD>37.636</TD>
</TR>
<TR>
<TD>4</TD>
<TD>603000000</TD>
<TD>256QAM</TD>
<TD>7.500</TD>
<TD>3</TD>
<TD>37.636</TD>
</TR>
<TR>
<TD>5</TD>
<TD>609000000</TD>
<TD>256QAM</TD>
<TD>7.900</TD>
<TD>4</TD>
<TD>37.636</TD>
</TR>
<TR>
<TD>6</TD>
<TD>615000000</TD>
<TD>256QAM</TD>
<TD>7.600</TD>
<TD>5</TD>
<TD>37.636</TD>
</TR>
<TR>
<TD>7</TD>
<TD>621000000</TD>
<TD>256QAM</TD>
<TD>7.800</TD>
<TD>6</TD>
<TD>37.636</TD>
</TR>
<TR>
<TD>8</TD>
<TD>633000000</TD>
<TD>256QAM</TD>
<TD>7.800</TD>
<TD>7</TD>
<TD>37.356</TD>
</TR>
<TR>
<TD>9</TD>
<TD>645000000</TD>
<TD>256QAM</TD>
<TD>7.700</TD>
<TD>9</TD>
<TD>37.636</TD>
</TR>
<TR>
<TD>10</TD>
<TD>651000000</TD>
<TD>256QAM</TD>
<TD>7.300</TD>
<TD>10</TD>
<TD>37.356</TD>
</TR>
<TR>
<TD>11</TD>
<TD>657000000</TD>
<TD>256QAM</TD>
<TD>7.700</TD>
<TD>11</TD>
<TD>37.356</TD>
</TR>
<TR>
<TD>12</TD>
<TD>663000000</TD>
<TD>256QAM</TD>
<TD>7.700</TD>
<TD>12</TD>
<TD>37.356</TD>
</TR>
<TR>
<TD>13</TD>
<TD>669000000</TD>
<TD>256QAM</TD>
<TD>7.600</TD>
<TD>109</TD>
<TD>37.356</TD>
</TR>
<TR>
<TD>14</TD>
<TD>675000000</TD>
<TD>256QAM</TD>
<TD>7.600</TD>
<TD>110</TD>
<TD>37.356</TD>
</TR>
<TR>
<TD>15</TD>
<TD>681000000</TD>
<TD>256QAM</TD>
<TD>9.700</TD>
<TD>111</TD>
<TD>38.605</TD>
</TR>
<TR>
<TD>16</TD>
<TD>687000000</TD>
<TD>256QAM</TD>
<TD>9.600</TD>
<TD>112</TD>
<TD>38.605</TD>
</TR>
<TR>
<TD>17</TD>
<TD>693000000</TD>
<TD>256QAM</TD>
<TD>9.700</TD>
<TD>113</TD>
<TD>38.605</TD>
</TR>
<TR>
<TD>18</TD>
<TD>699000000</TD>
<TD>256QAM</TD>
<TD>9.300</TD>
<TD>114</TD>
<TD>38.605</TD>
</TR>
<TR>
<TD>19</TD>
<TD>705000000</TD>
<TD>256QAM</TD>
<TD>9.500</TD>
<TD>115</TD>
<TD>38.605</TD>
</TR>
<TR>
<TD>20</TD>
<TD>711000000</TD>
<TD>256QAM</TD>
<TD>9.400</TD>
<TD>116</TD>
<TD>37.636</TD>
</TR>
</TBODY>
</TABLE>
</DIV>
</DIV>
<DIV class="span12">
<DIV><SPAN class="langTag">Upstream Overview</SPAN>
<TABLE>
<TBODY>
<TR>
<TD><SPAN class="langTag">Port ID</SPAN></TD>
<TD><SPAN class="langTag">Frequency (MHz)</SPAN></TD>
<TD><SPAN class="langTag">Modulation</SPAN></TD>
<TD><SPAN class="langTag">Signal strength (dBmV)</SPAN></TD>
<TD><SPAN class="langTag">Channel ID</SPAN></TD>
<TD><SPAN class="langTag">BandWidth</SPAN></TD>
</TR>
<TR>
<TD>1</TD>
<TD>30596000</TD>
<TD>ATDMA - 64QAM</TD>
<TD>37.000</TD>
<TD>6</TD>
<TD>6400000</TD>
</TR>
<TR>
<TD>2</TD>
<TD>23700000</TD>
<TD>ATDMA - 64QAM</TD>
<TD>37.000</TD>
<TD>7</TD>
<TD>6400000</TD>
</TR>
<TR>
<TD>3</TD>
<TD>38596000</TD>
<TD>ATDMA - 64QAM</TD>
<TD>37.000</TD>
<TD>5</TD>
<TD>3200000</TD>
</TR>
</TBODY>
</TABLE>
<P>&nbsp;</P>
<P>After doing a rogers speed test on a computer on wifi, during the upload portion of the test it died again.... and this is what I have now:</P>
<P>&nbsp;</P>
<DIV class="span12">
<DIV><SPAN class="langTag">Downstream Overview</SPAN>
<TABLE>
<TBODY>
<TR>
<TD><SPAN class="langTag">Port ID</SPAN></TD>
<TD><SPAN class="langTag">Frequency (MHz)</SPAN></TD>
<TD><SPAN class="langTag">Modulation</SPAN></TD>
<TD><SPAN class="langTag">Signal strength (dBmV)</SPAN></TD>
<TD><SPAN class="langTag">Channel ID</SPAN></TD>
<TD><SPAN class="langTag">Signal noise ratio (dB)</SPAN></TD>
</TR>
<TR>
<TD>1</TD>
<TD>639000000</TD>
<TD>256QAM</TD>
<TD>7.700</TD>
<TD>8</TD>
<TD>37.636</TD>
</TR>
<TR>
<TD>2</TD>
<TD>591000000</TD>
<TD>256QAM</TD>
<TD>7.400</TD>
<TD>1</TD>
<TD>37.636</TD>
</TR>
<TR>
<TD>3</TD>
<TD>597000000</TD>
<TD>256QAM</TD>
<TD>7.100</TD>
<TD>2</TD>
<TD>37.636</TD>
</TR>
<TR>
<TD>4</TD>
<TD>603000000</TD>
<TD>256QAM</TD>
<TD>7.200</TD>
<TD>3</TD>
<TD>37.636</TD>
</TR>
<TR>
<TD>5</TD>
<TD>609000000</TD>
<TD>256QAM</TD>
<TD>7.600</TD>
<TD>4</TD>
<TD>37.636</TD>
</TR>
<TR>
<TD>6</TD>
<TD>615000000</TD>
<TD>256QAM</TD>
<TD>7.400</TD>
<TD>5</TD>
<TD>37.636</TD>
</TR>
<TR>
<TD>7</TD>
<TD>621000000</TD>
<TD>256QAM</TD>
<TD>7.500</TD>
<TD>6</TD>
<TD>37.636</TD>
</TR>
<TR>
<TD>8</TD>
<TD>633000000</TD>
<TD>256QAM</TD>
<TD>7.500</TD>
<TD>7</TD>
<TD>37.636</TD>
</TR>
<TR>
<TD>9</TD>
<TD>645000000</TD>
<TD>256QAM</TD>
<TD>7.400</TD>
<TD>9</TD>
<TD>37.636</TD>
</TR>
<TR>
<TD>10</TD>
<TD>651000000</TD>
<TD>256QAM</TD>
<TD>7.100</TD>
<TD>10</TD>
<TD>37.356</TD>
</TR>
<TR>
<TD>11</TD>
<TD>657000000</TD>
<TD>256QAM</TD>
<TD>7.400</TD>
<TD>11</TD>
<TD>37.636</TD>
</TR>
<TR>
<TD>12</TD>
<TD>663000000</TD>
<TD>256QAM</TD>
<TD>7.500</TD>
<TD>12</TD>
<TD>37.636</TD>
</TR>
<TR>
<TD>13</TD>
<TD>669000000</TD>
<TD>256QAM</TD>
<TD>7.400</TD>
<TD>109</TD>
<TD>37.356</TD>
</TR>
<TR>
<TD>14</TD>
<TD>675000000</TD>
<TD>256QAM</TD>
<TD>7.400</TD>
<TD>110</TD>
<TD>37.356</TD>
</TR>
<TR>
<TD>15</TD>
<TD>681000000</TD>
<TD>256QAM</TD>
<TD>9.500</TD>
<TD>111</TD>
<TD>38.605</TD>
</TR>
<TR>
<TD>16</TD>
<TD>687000000</TD>
<TD>256QAM</TD>
<TD>9.500</TD>
<TD>112</TD>
<TD>38.605</TD>
</TR>
<TR>
<TD>17</TD>
<TD>693000000</TD>
<TD>256QAM</TD>
<TD>9.600</TD>
<TD>113</TD>
<TD>38.605</TD>
</TR>
<TR>
<TD>18</TD>
<TD>699000000</TD>
<TD>256QAM</TD>
<TD>9.200</TD>
<TD>114</TD>
<TD>38.605</TD>
</TR>
<TR>
<TD>19</TD>
<TD>705000000</TD>
<TD>256QAM</TD>
<TD>9.300</TD>
<TD>115</TD>
<TD>38.983</TD>
</TR>
<TR>
<TD>20</TD>
<TD>711000000</TD>
<TD>256QAM</TD>
<TD>9.300</TD>
<TD>116</TD>
<TD>37.636</TD>
</TR>
</TBODY>
</TABLE>
</DIV>
</DIV>
<DIV class="span12">
<DIV><SPAN class="langTag">Upstream Overview</SPAN>
<TABLE>
<TBODY>
<TR>
<TD><SPAN class="langTag">Port ID</SPAN></TD>
<TD><SPAN class="langTag">Frequency (MHz)</SPAN></TD>
<TD><SPAN class="langTag">Modulation</SPAN></TD>
<TD><SPAN class="langTag">Signal strength (dBmV)</SPAN></TD>
<TD><SPAN class="langTag">Channel ID</SPAN></TD>
<TD><SPAN class="langTag">BandWidth</SPAN></TD>
</TR>
<TR>
<TD>1</TD>
<TD>30596000</TD>
<TD>ATDMA - 64QAM</TD>
<TD>37.000</TD>
<TD>6</TD>
<TD>6400000</TD>
</TR>
<TR>
<TD>2</TD>
<TD>23700000</TD>
<TD>ATDMA - 64QAM</TD>
<TD>37.000</TD>
<TD>7</TD>
<TD>6400000</TD>
</TR>
<TR>
<TD>3</TD>
<TD>38596000</TD>
<TD>ATDMA - 64QAM</TD>
<TD>37.000</TD>
<TD>5</TD>
<TD>3200000</TD>
</TR>
</TBODY>
</TABLE>
<P>&nbsp;</P>
<P>EDIT: Forgot to add... in the router admin wireless status, &nbsp;my wifi network is "ON" ... and the 2.4G light is blinking, but I can't find the network anymore, on any device, until I unplug and it restarts.</P>
</DIV>
</DIV>
</DIV>
</DIV>Mon, 27 Jul 2015 20:44:06 GMThttps://communityforums.rogers.com/t5/Internet/Problem-with-wifi-connection/m-p/313790#M27275arihils2015-07-27T20:44:06ZRe: Problem with wifi connectionhttps://communityforums.rogers.com/t5/Internet/Problem-with-wifi-connection/m-p/313792#M27276
<P>One more item to ask, can you log into the modem and on the Status page, which is the first page to come up, check the Software version that is displayed.&nbsp; The new version is 4.5.8.16.&nbsp; You might still have the old version loaded which is very problematic and prone to disconnects when gaming or running latency intolerant applications.&nbsp; The new version also has a bug in it where the wifi networks are either both on, or both off.&nbsp; If you turn one network off, that will also shut down the other network, so its either both on or off.&nbsp; That will be corrected in the next released version.&nbsp; There is also an issue whereby if the power is lost to the modem, it will restart and the displayed status of the wifi, ie; on or off will not be reflected in the actual wifi&nbsp;operating status.&nbsp; The solution to that is to run a factory reset which can be conducted through one of the Admin Tabs, or, by pressing the recessed reset button at the back of the modem for 30 seconds and then releasing it.&nbsp; The issue that you are seeing with the wifi sounds much like the problem that has been observed in 4.5.8.16, but I need you to confirm which version is loaded.&nbsp;</P>
<P>&nbsp;</P>
<P>Your downstream power levels are&nbsp;too high, personal opinion,&nbsp;&nbsp;&nbsp; They are still within the operating range which is +15 dBmV down to - 15dBmV with a median value of 0 dBmV but higher than is normally seen.&nbsp; The signal to noise ratios are fine as are the upstream signal levels.&nbsp; I'm going to ask one of the mods to contact you via private message in order to arrange further contact with the CommunityHelps group.&nbsp; They can run a signal check on the modem, and most likely you will see a tech visit fairly soon.&nbsp; The tech can also swap the modem if required.&nbsp; Keep an eye open for the private message (envelope) icon at the upper right hand corner when you are logged into the site.</P>
<P>&nbsp;</P>
<P>When I know what firmware is loaded, I'll know what you should expect to see.</P>
<P>&nbsp;</P>
<P>Last question, are you in a house, condo, apartment, highrise, etc, etc.&nbsp;&nbsp; That can make a difference in the power levels and signal to noise ratios.</P>Mon, 27 Jul 2015 20:44:25 GMThttps://communityforums.rogers.com/t5/Internet/Problem-with-wifi-connection/m-p/313792#M27276Datalink2015-07-27T20:44:25ZRe: Problem with wifi connectionhttps://communityforums.rogers.com/t5/Internet/Problem-with-wifi-connection/m-p/313797#M27277
<P>Thanks for the reply. I am running&nbsp;<SPAN>4.5.8.16.</SPAN></P>
<P>&nbsp;</P>
<P><SPAN>Edit - Forgot to add, I am in a detached house.</SPAN></P>Mon, 27 Jul 2015 20:44:42 GMThttps://communityforums.rogers.com/t5/Internet/Problem-with-wifi-connection/m-p/313797#M27277arihils2015-07-27T20:44:42ZRe: Problem with wifi connectionhttps://communityforums.rogers.com/t5/Internet/Problem-with-wifi-connection/m-p/313800#M27278
<P>Ok, thats the version that you want for that modem.&nbsp; In that case try running a factory reset as indicated above to see if that solves the situation.&nbsp; Other than the all or none wifi, or issue with the power loss causing incorrect wifi operating indications, the wifi should be very stable.&nbsp; Unfortunately running the factory reset will require you to reset all of the modem parameters.&nbsp; Unless you know that you have 802.11b or g devices, I'd set it for N mode with WPA-2 and AES.&nbsp; That should be stable.&nbsp; If not, don't fight with the modem, trade it in at the nearest Rogers store or, if a tech is coming to reduce those downstream levels, ask him, or her to swap it out as well.&nbsp; If you do swap the modem, first thing to do is&nbsp; look at the firmware version that is loaded.&nbsp; If it isn't 4.5.8.16, it will take 48 hours for that version to load.&nbsp; In the mean time, don't bother gaming or using latency intolerant applications as it will be an exercise in frustration.&nbsp; If you wanted to see the before and after picture, so to speak, then it would be worth having a look at, but, just know that previous version does cause problems.&nbsp;</P>Mon, 27 Jul 2015 20:45:00 GMThttps://communityforums.rogers.com/t5/Internet/Problem-with-wifi-connection/m-p/313800#M27278Datalink2015-07-27T20:45:00ZRe: Problem with wifi connectionhttps://communityforums.rogers.com/t5/Internet/Problem-with-wifi-connection/m-p/313807#M27279
<P>Hello,&nbsp;<LI-USER uid="1528223">﻿</LI-USER></P>
<P>&nbsp;</P>
<P>Welcome to the Rogers'family<img id="smileyhappy" class="emoticon emoticon-smileyhappy" src="https://rogers.i.lithium.com/i/smilies/16x16_smiley-happy.gif" alt="Smiley Happy" title="Smiley Happy" /> I want to help.&nbsp;<SPAN style="line-height: 20px;">Let us know if you need any assistance in doing the factory reset and the WiFi setup. I can have a team member from&nbsp;</SPAN><LI-USER uid="1446984">﻿</LI-USER><SPAN style="line-height: 20px;">&nbsp;reach out to you through Private Message.</SPAN></P>
<P>&nbsp;</P>
<P><SPAN>Cheers,</SPAN></P>
<P><SPAN>RogersMoin</SPAN></P>
<P>&nbsp;</P>
<P><SPAN><LI-USER uid="829158">﻿</LI-USER><SPAN style="line-height: 20px;">&nbsp;– thank you for all the ongoing troubleshooting, your help to the community is always appreciated.</SPAN></SPAN></P>Tue, 28 Jul 2015 00:35:44 GMThttps://communityforums.rogers.com/t5/Internet/Problem-with-wifi-connection/m-p/313807#M27279RogersMoin2015-07-28T00:35:44ZRe: Problem with wifi connectionhttps://communityforums.rogers.com/t5/Internet/Problem-with-wifi-connection/m-p/313832#M27284
Hi,I'm op. I just noticed that I didn't post the feedback.<BR />Problem solved by adding a new router (my router is dlink 826l)<BR />Tue, 28 Jul 2015 03:58:28 GMThttps://communityforums.rogers.com/t5/Internet/Problem-with-wifi-connection/m-p/313832#M27284charles19932015-07-28T03:58:28ZRe: Problem with wifi connectionhttps://communityforums.rogers.com/t5/Internet/Problem-with-wifi-connection/m-p/313875#M27286
<P>D'oh, wish I had known you were out router shopping.&nbsp; I would have said to look for a router that has external antenna and gigabit WAN and LAN ports.&nbsp; External antenna can make a big difference in the overall wifi performance.&nbsp; Give that router a good test&nbsp;and make sure that you are satisfied with the wifi performance.&nbsp; If you find it lacking, return it and find another router.</P>Tue, 28 Jul 2015 13:40:52 GMThttps://communityforums.rogers.com/t5/Internet/Problem-with-wifi-connection/m-p/313875#M27286Datalink2015-07-28T13:40:52ZRe: Problem with wifi connectionhttps://communityforums.rogers.com/t5/Internet/Problem-with-wifi-connection/m-p/320008#M28234
<P><U>Internet messing up</U></P>
<P>&nbsp;</P>
<P>I have been having issues with my WiFi internet. I thought it might be the modem so I got the advanced home gateway modem and it worked for a week and now once again my problem is happening. My WiFi only works properly in the same room as the modem. Sometimes I get service in other rooms but not often. See what I get is my tablet or Phone telling me I'm still connected but then the speed is painfully slow, and drops out completely sometimes. I don't know how much longer I can take this so if there are any suggestions other than unplugging it and plugging it back in, I'd love to hear it.</P>Thu, 10 Sep 2015 03:36:18 GMThttps://communityforums.rogers.com/t5/Internet/Problem-with-wifi-connection/m-p/320008#M28234Brandarose932015-09-10T03:36:18ZRe: Problem with wifi connectionhttps://communityforums.rogers.com/t5/Internet/Problem-with-wifi-connection/m-p/320057#M28235
<P>Problem may be wifi in general in that inviroment.<BR /><BR />A combination of poor wifi on the broadcasting end with the rogers units (they have a very basic wifi in them), combined with Environment, as well other factors.<BR /><BR /><BR />Where are you located?&nbsp; A house, Apartment, townhouse?<BR /><BR />Where is the modem located vs the other rooms trying?<BR /><BR />Hopefully Datalink can pop in with his infodump for inSSIDer. <BR />It will help in scanning to see if its a wifi singal/interfearance issue.</P>Thu, 10 Sep 2015 14:14:58 GMThttps://communityforums.rogers.com/t5/Internet/Problem-with-wifi-connection/m-p/320057#M28235Gdkitty2015-09-10T14:14:58ZRe: Problem with wifi connectionhttps://communityforums.rogers.com/t5/Internet/Problem-with-wifi-connection/m-p/321673#M28291
<P><SPAN>Wi-Fi Connectivi</SPAN><WBR /><SPAN>ty Issues with Rogers AC Modem:</SPAN></P>
<P>&nbsp;</P>
<P>So I just recently switched to the Rogers Ignite for 2 weeks and its been great, but then I have been having Wi-Fi connectivity issues with the Rogers AC modem for the past couple of days. Where I would be connected wirelessly on one of my computers, and then I would be disconnected after about an hour of use. &nbsp;I would then look at my available networks and my Wi-Fi network isn't even listed anymore. The 2.4GHZ/5GHZ lights are completly off as well. I would then restart the modem &nbsp;and everything would work again for about an hour and then the wi-fi would turn itself off again.</P>
<P>&nbsp;</P>
<P>My computer that is connected by ethernet cable to the modem is working fine through all this as well, so strictly a wi-fi issue. I called rogers tech support and they suggested I swap the modem for another one, which I did. Everything was working fine for a day and then the same issues started appearing again, and I highly doubt I got two consecutive faulty modems. I also wanted to add that I got the rogers netbox day before these wifi issues started appearing, not sure if that would affect that at all (my guess most likely not)</P>
<P>&nbsp;</P>
<P>I still haven't had a chance to connect a seperate wireless access point to my modem and seeing if the same issues persist. However would love to hear suggestions of what could be the issue. My only conclusion was I somehow did receive another faulty modem, secondly I could possibly have a virus on my network (I scanned all my computers and nothing really showed up, unless the virus detection tool I have didn't pick the virus). If you do think I have a virus, any idea what it could potentially be?</P>
<P>&nbsp;</P>
<P>I am at my wits end, so any help would be appreciated.&nbsp;</P>
<P>&nbsp;</P>
<P>Thanks</P>Tue, 15 Sep 2015 02:17:41 GMThttps://communityforums.rogers.com/t5/Internet/Problem-with-wifi-connection/m-p/321673#M28291bllydo002015-09-15T02:17:41ZRe: Problem with wifi connectionhttps://communityforums.rogers.com/t5/Internet/Problem-with-wifi-connection/m-p/321676#M28292
forgot to add I'm using a DOCSIS 3.0 Cable Modem Router, Model number: CGN3ROG, Firmware version 4.4.8.14Tue, 15 Sep 2015 02:19:44 GMThttps://communityforums.rogers.com/t5/Internet/Problem-with-wifi-connection/m-p/321676#M28292bllydo002015-09-15T02:19:44ZRe: Problem with wifi connectionhttps://communityforums.rogers.com/t5/Internet/Problem-with-wifi-connection/m-p/321692#M28293
<P>Reading through your two posts, just to clarify, the CGN3ROG doesn't have 802.11ac, and the latest firmware version for the CGN3 is 4.5.2.5 I believe.&nbsp; Can you confirm via the product sticker on the back of the modem which version of the CGN3 you currently have.&nbsp; There are three variations in use with Rogers:&nbsp; CGN3, CGN3ACR, and CGN3ACSMR.&nbsp; It looks as though you have the CGNCACSMR, which normally takes 48 to 72 hours to update the firmware to 4.5.8.16.&nbsp; If the modem goes longer than 72 hours without updating the firmware, <LI-USER uid="1446984">﻿</LI-USER> can assist in getting the firmware pushed out.&nbsp; Firmware version 4.5.8.16 is a considerable improvement over the firmware that the CGN3ACSMR comes with, which should be 4.4.8.14</P>
<P>&nbsp;</P>
<P>To look specifically at the wifi issues that are going on, you can use inSSIDer, which is a wifi monitoring application to determine if you have wifi transmit problems with the modem or, competition for the channels that you are using. &nbsp;This version is a freebie version and will monitor both 2.4 and 5 Ghz networks. &nbsp;It does not show 802.11ac networks in the 5 Ghz band, but there is a newer pay version out that does. &nbsp;For $20 US its worth it if you happen to run 802.11ac networks. &nbsp;Load that on a laptop, hopefully dual band and have a look at your wifi environment to see how many other modems and routers are running nearby, and whether or not any them are running on the same channel or overlapping channel which will definitely cause problems.&nbsp; Also watch for any significant received power drops which would indicate some type of issue with the modem.&nbsp; Personally I would wait for the firmware update before doing anything else, including chasing this particular problem.&nbsp; Have a look at this after the update to see if the update itself has resolved the problem.&nbsp; There were a good number of problems noted with 4.4.8.14 but I don't recall seeing issues of the wifi dying after any length of time in use.</P>
<P>&nbsp;</P>
<P><A href="http://www.techspot.com/downloads/5936-inssider.html" target="_blank" rel="nofollow">http://www.techspot.com/downloads/5936-inssider.ht<WBR />ml</A></P>
<P>&nbsp;</P>Tue, 15 Sep 2015 03:38:38 GMThttps://communityforums.rogers.com/t5/Internet/Problem-with-wifi-connection/m-p/321692#M28293Datalink2015-09-15T03:38:38ZRe: Problem with wifi connectionhttps://communityforums.rogers.com/t5/Internet/Problem-with-wifi-connection/m-p/321698#M28294
Thanks for the response, and yes you are correct its the CGN3ACSMR modem. I'll definitely reach out to them to push that firmware then.<BR /><BR />From my quick look of inSSIDer the routers in my area seem to be mostly on channel 1 or 2, my connection right now is on channel 11 so no co-channel or competing wireless networks right now. Reading over this thread though it seems I should just set up another wireless access point that isn't from my modem.Tue, 15 Sep 2015 03:39:36 GMThttps://communityforums.rogers.com/t5/Internet/Problem-with-wifi-connection/m-p/321698#M28294bllydo002015-09-15T03:39:36ZRe: Problem with wifi connectionhttps://communityforums.rogers.com/t5/Internet/Problem-with-wifi-connection/m-p/321699#M28295
<P>The Hitron modems don't provide&nbsp;stellar wifi performance, so, my advice to anyone who values good wifi performance and control over all of the functionality is to buy your own router.&nbsp; Seems a little pointless to have to do that, but a good router makes a huge difference.&nbsp; Just ensure that it has gigabit WAN and LAN ports and external antenna.&nbsp; Consider one that has 802.11ac capability.&nbsp; If you don't have 802.11ac devices currently, it probably won't be long before you do.</P>
<P>&nbsp;</P>
<P>If the modem has been online for 72 hours with no signs of the update to version 4.5.8.16, follow this link <A href="https://communityforums.rogers.com/t5/user/viewprofilepage/user-id/1446984" target="_blank"><LI-USER uid="1446984"></LI-USER></A> to navigate to the CommunityHelps page when you are signed into the forum.&nbsp; On the right hand side of the page is a link titled "Send this user a private message".&nbsp; Use that link to navigate to the next message composition page, fill in the title, something such as "Request firmware update for CNG3ACSMR", and your modem MAC address and Cable Account Reference Number in the text area.&nbsp; The Cable account reference number is located within the Internet section of your bill. If you are a new customer, you will not have immediate access to the Cable Account Reference Number.&nbsp; This can be obtained by calling Customer support.&nbsp; You can then send that Reference Number, along with the modem MAC address to CommunityHelps.&nbsp; The account number that you normally see or use is comprised of various home services such as Internet, Home Phone, Home Monitoring, etc, but the requested reference number is located at the top of the Internet section of your monthly account statement.<BR /><BR />The modem MAC address can be found on the sticker at the back of the modem, or in the HFC MACC Address located in the Status page of the modem when you are logged into the modem.</P>
<P>&nbsp;</P>
<P>Indicate in your message that you're at the 72 hour mark with no sign of the update.</P>Tue, 15 Sep 2015 03:48:17 GMThttps://communityforums.rogers.com/t5/Internet/Problem-with-wifi-connection/m-p/321699#M28295Datalink2015-09-15T03:48:17ZRe: Problem with wifi connectionhttps://communityforums.rogers.com/t5/Internet/Problem-with-wifi-connection/m-p/352594#M32182
<P>Hi, I've got the same problem as everyone who posted in this thread. How can this problem be solved without buying a router? I have done a reset to factory setting, and got a new modem. Firmware is 4.5.8.16, and the model of the modem is CGN3ACSMR.&nbsp;</P><P>&nbsp;</P><P>Any idea how I can solve this? Rogers just keep telling me to reboot or reset the modem, which I did countless times.&nbsp;</P><P>&nbsp;</P><P>Thanks</P>Sun, 10 Apr 2016 01:09:35 GMThttps://communityforums.rogers.com/t5/Internet/Problem-with-wifi-connection/m-p/352594#M32182ch65722016-04-10T01:09:35ZRe: Problem with wifi connectionhttps://communityforums.rogers.com/t5/Internet/Problem-with-wifi-connection/m-p/352598#M32185
<P>Can you have a look at my post here (#17 orf 17 at the current time).&nbsp; That will hopefully point you in the right direction to start sorting out the issues.</P>
<P>&nbsp;</P>
<P><A href="http://communityforums.rogers.com/t5/forums/forumtopicpage/board-id/Getting_connected/message-id/32184#M32184" target="_blank">http://communityforums.rogers.com/t5/forums/forumtopicpage/board-id/Getting_connected/message-id/32184#M32184</A></P>
<P>&nbsp;</P>
<P>The other food for thought is the wifi capability of the devices that you are using.&nbsp; If you drill down into the Device Manager within Windows, down to the Network Adapters and to the wifi adapter, copy the entire name and data field for the wifi adapter and paste it into the thread.&nbsp; With that we can look up the specs for the card and determine what it can support in terms of data rates and data streams.&nbsp; That itself will provide much of the answer.&nbsp; You can also run a google search with that data and check the data sheet of the adapter to see what it will support.</P>Sun, 10 Apr 2016 01:24:46 GMThttps://communityforums.rogers.com/t5/Internet/Problem-with-wifi-connection/m-p/352598#M32185Datalink2016-04-10T01:24:46ZRe: Problem with wifi connectionhttps://communityforums.rogers.com/t5/Internet/Problem-with-wifi-connection/m-p/360762#M34690
<P><U>Wifi signal keep dropping and/or disappearing?</U></P>
<P>&nbsp;</P>
<P>For over 2 weeks my wifi signal keeps dropping and/or disappearing. It's driving me CRAZY! Does it have to do with the Pokemon Go app, because it started around when the app was released in the US? Is this happening or happened to anyone else? Is there anything I can do to fix this?</P>Thu, 28 Jul 2016 13:05:23 GMThttps://communityforums.rogers.com/t5/Internet/Problem-with-wifi-connection/m-p/360762#M34690Mimi10001005352016-07-28T13:05:23ZRe: Problem with wifi connectionhttps://communityforums.rogers.com/t5/Internet/Problem-with-wifi-connection/m-p/360774#M34691
<P>Pokemon go, shouldnt have any effect at all with the wireless... other than potentially more people on, playing, so more possible interfearance.<BR /><BR /><BR />That brings up my next question.<BR /><BR />Where do you live? &nbsp;A house? Apartment?<BR /><BR />Something like an apartment.. may have much more people with wifi.. and therefore more chances of interfearance... and with more people playing now?</P>Thu, 28 Jul 2016 13:05:38 GMThttps://communityforums.rogers.com/t5/Internet/Problem-with-wifi-connection/m-p/360774#M34691Gdkitty2016-07-28T13:05:38ZRe: Problem with wifi connectionhttps://communityforums.rogers.com/t5/Internet/Problem-with-wifi-connection/m-p/360805#M34699
I live in a house with my mother in Stratford, OntarioThu, 28 Jul 2016 17:22:02 GMThttps://communityforums.rogers.com/t5/Internet/Problem-with-wifi-connection/m-p/360805#M34699Mimi10001005352016-07-28T17:22:02ZRe: Problem with wifi connectionhttps://communityforums.rogers.com/t5/Internet/Problem-with-wifi-connection/m-p/360856#M34707
<P>With a house.. unless a town house maybe, shouldnt be an issue.</P>
<P>&nbsp;</P>
<P><BR />Does it happen randomly?<BR />Or specific times of the day?<BR /><BR /><BR />If you are able to log into the modem, would you be able to get the MODEL, Firmware versions, as well as the signal strengths?<BR />(signal, if you are able to do it at a good time and a bad time, just to compare)</P>Fri, 29 Jul 2016 12:32:56 GMThttps://communityforums.rogers.com/t5/Internet/Problem-with-wifi-connection/m-p/360856#M34707Gdkitty2016-07-29T12:32:56ZRe: Problem with wifi connectionhttps://communityforums.rogers.com/t5/Internet/Problem-with-wifi-connection/m-p/360888#M34714
Great now it's learned a new trick. Now when I'm using my iPad it sometimes when trying to load a page it says "Safari could not open the page because the server stopped responding." Does anybody know what would cause this? Is it cause of my still fluctuating wifi signal? I still think it's because of the influx of people playing Pokemon Go taxing on the system cause I didn't have this problem before it was launched in North America.Sat, 30 Jul 2016 00:24:40 GMThttps://communityforums.rogers.com/t5/Internet/Problem-with-wifi-connection/m-p/360888#M34714Mimi10001005352016-07-30T00:24:40ZRe: Problem with wifi connectionhttps://communityforums.rogers.com/t5/Internet/Problem-with-wifi-connection/m-p/368610#M35933
<P><U>Limited Connection Issues - Rocket Modem and Windows 8 Laptop</U></P>
<P>&nbsp;</P>
<P>I just signed up for Rogers Internet and have a Rocket Modem. I can connect wirelessly to all my devices except for one laptop (Acer Aspire One) which is running Windows 8. I previously had TekSavvy internet and I could connect fine. If I plug the laptop directly into the modem I do have internet. So far (based on internet searches and speaking with Rogers technicians) I have tried:</P>
<P>&nbsp;</P>
<P>- rebooting both the laptop and modem</P>
<P>- changing the power options in Windows 8</P>
<P>- ensuring that the IP and DNS are obtained automatically</P>
<P>- getting the Rogers tech to rename the connection</P>
<P>- updating the wireless drivers on the laptop</P>
<P>&nbsp;</P>
<P>Any help would be very much appreciated.</P>
<P>&nbsp;</P>Tue, 20 Sep 2016 12:07:30 GMThttps://communityforums.rogers.com/t5/Internet/Problem-with-wifi-connection/m-p/368610#M35933nordiques2016-09-20T12:07:30ZRe: Problem with wifi connectionhttps://communityforums.rogers.com/t5/Internet/Problem-with-wifi-connection/m-p/368612#M35935
<P><LI-USER uid="1729470">﻿</LI-USER>&nbsp;try deleting all of the network profiles on the laptop and then reconnect to the modem:</P>
<P>&nbsp;</P>
<P><A href="https://www.google.ca/webhp?sourceid=chrome-instant&amp;ion=1&amp;espv=2&amp;ie=UTF-8#q=windows%208%20delete%20all%20network%20profiles" target="_blank">https://www.google.ca/webhp?sourceid=chrome-instant&amp;ion=1&amp;espv=2&amp;ie=UTF-8#q=windows%208%20delete%20all%20network%20profiles</A></P>
<P>&nbsp;</P>
<P>&nbsp;</P>Tue, 20 Sep 2016 12:14:57 GMThttps://communityforums.rogers.com/t5/Internet/Problem-with-wifi-connection/m-p/368612#M35935Datalink2016-09-20T12:14:57ZRe: Problem with wifi connectionhttps://communityforums.rogers.com/t5/Internet/Problem-with-wifi-connection/m-p/368758#M35956
Tried that but it still won't connect. Any other ideas?Wed, 21 Sep 2016 01:41:36 GMThttps://communityforums.rogers.com/t5/Internet/Problem-with-wifi-connection/m-p/368758#M35956nordiques2016-09-21T01:41:36ZRe: Problem with wifi connectionhttps://communityforums.rogers.com/t5/Internet/Problem-with-wifi-connection/m-p/368771#M35964
<P><LI-USER uid="1729470">﻿</LI-USER>, a couple of ideas come to mind. &nbsp;</P>
<P>&nbsp;</P>
<P>1. &nbsp;Try loading inSSIDer onto your laptop and ensure that laptop is detecting your network. &nbsp;When loaded on a dual band laptop, inSSIDer will monitor both 2.4 and 5 Ghz networks that can be detected by your laptop. The program link below is for the last freebie version. It doesn't display the 802.11ac networks in use in the 5 Ghz band. There is a newer licenced version out now that will handle 802.11ac networks, and which will work on a 802.11n laptop. The new version will read the broadcast management frames and display the 802.11ac networks that are running in the 5 Ghz band. If you use 5 Ghz networks, its worth the $20 U.S. to buy, so that you can see all of the 5 Ghz networks that are in use.</P>
<P>&nbsp;</P>
<P><A href="http://www.techspot.com/downloads/5936-inssider.html" target="_blank">http://www.techspot.com/downloads/5936-inssider.html</A></P>
<P>&nbsp;</P>
<P>2. &nbsp;Consider the age of the laptop. &nbsp;I'm only speculating here as it also depends on the modem model that you have and the firmware that is currently loaded. &nbsp;I know that for the CGN3ACSMR and CGNM-3552, Firmware Version 4.5.8.22 has removed TKIP and TKIP/AES as an encryption option. &nbsp;I wholeheartedly support this in order to improve wifi security. &nbsp;TKIP is no longer secure. &nbsp;However, I suspect, that in the case of some older equipment, that end users would have to purchase a USB Wifi adapter to use their laptop on the wifi network. &nbsp;The built in adapter would be able to detect the network, but, wouldn't be able to join the network. &nbsp;</P>
<P>&nbsp;</P>
<P>In some cases, there might be an option on the laptop to set the encryption mode. &nbsp;Don't know why this would be done instead of letting the adapter use the encryption mode as seen on the network. &nbsp;The option to set this sets up a scenario where the modem/router is operating on one type of encryption and the laptop is set to something else. &nbsp;So, the laptop would see the network, but, not be able to join it. &nbsp;</P>
<P>&nbsp;</P>
<P>Give those a look and let us know what you find....</P>Wed, 21 Sep 2016 02:55:36 GMThttps://communityforums.rogers.com/t5/Internet/Problem-with-wifi-connection/m-p/368771#M35964Datalink2016-09-21T02:55:36ZRe: Problem with wifi connectionhttps://communityforums.rogers.com/t5/Internet/Problem-with-wifi-connection/m-p/368821#M35966
<P>Thanks a lot, I will give those suggestions a try and report back.</P>Wed, 21 Sep 2016 12:34:48 GMThttps://communityforums.rogers.com/t5/Internet/Problem-with-wifi-connection/m-p/368821#M35966nordiques2016-09-21T12:34:48ZRe: Problem with wifi connectionhttps://communityforums.rogers.com/t5/Internet/Problem-with-wifi-connection/m-p/373158#M36698
<P><U>Inconsistent Wireless Strength</U></P>
<P>&nbsp;</P>
<P>I recently returned to Rogers as my internet provider (very long story why I left years ago.&nbsp; It all has to do with Rogers "improving" service in my area and making me the only house on the street unable to use any Rogers service).&nbsp; I came back for the speed.&nbsp; With everyone using internet on every device at the same time, I decided to sign up for the 250 Mbps service.&nbsp; To say that I am impressed with the speed, is entirely accurate.&nbsp; To say that those speeds are rather inconsistent is very annoying.</P>
<P>&nbsp;</P>
<P>So far, I have not seemed to have any issues with my PC which is directed wired to the modem/router.&nbsp; It is all the other devices that are having an issue with being able to have a constant, steady stream.&nbsp; There are times when we have no issues and all the wireless devices are working fine.&nbsp; Then there are periods of hours and even a whole day, when no one can connect.&nbsp; On my cell phone, it shows the 2.4 and the 5G.&nbsp; I can select either one and it does show the signal strength.&nbsp; On a good day, strength is 65 to 135.&nbsp; At other times, strength is barely a 5 and sometimes it is not even listed and nobody can get connected.</P>
<P>&nbsp;</P>
<P>I have tried unplugging the modem and that has very little positive results.&nbsp; I need to figure out why we get uneven service through the wireless.&nbsp; Hopefully someone can provide an answer because everyone here keeps yelling at me about coming back to Rogers and this horrible lack of wifi is getting on everyone's nerves.</P>
<P>&nbsp;</P>
<P>CGN3 modem</P>
<P>Windows 10 PC (direct)</P>
<P>Windows 10 PC (wireless)</P>
<P>4 Android phones</P>
<P>1 iPhone</P>
<P>Wii U</P>
<P>Blu-Ray wireless player</P>
<P>Smart TV</P>
<P>X Box</P>
<P>&nbsp;</P>
<P>We live in a townhouse with metal studding (this does not seem to affect anyone because I can see a dozen of my neighbour's wifi).</P>
<P>&nbsp;</P>
<P>&nbsp;</P>Thu, 20 Oct 2016 12:19:45 GMThttps://communityforums.rogers.com/t5/Internet/Problem-with-wifi-connection/m-p/373158#M36698brokenpen2016-10-20T12:19:45ZRe: Problem with wifi connectionhttps://communityforums.rogers.com/t5/Internet/Problem-with-wifi-connection/m-p/384272#M41366
<P>hi,, actually i have issues of wifi disappearing from my laptop whenever it wakes up from sleep, than i have to restart my modem to connect it back to the network. i am using cgn3 hitron modem.&nbsp;</P>
<P>thanks.</P>Sun, 05 Feb 2017 20:58:28 GMThttps://communityforums.rogers.com/t5/Internet/Problem-with-wifi-connection/m-p/384272#M41366jagjeetsonu2017-02-05T20:58:28ZRe: Problem with wifi connectionhttps://communityforums.rogers.com/t5/Internet/Problem-with-wifi-connection/m-p/384277#M41367
<P>Whenever you wake up your laptop from sleep, have you tried manually connecting to the network on the computer?</P>Sun, 05 Feb 2017 20:58:43 GMThttps://communityforums.rogers.com/t5/Internet/Problem-with-wifi-connection/m-p/384277#M41367RyzenFX2017-02-05T20:58:43ZRe: Problem with wifi connectionhttps://communityforums.rogers.com/t5/Internet/Problem-with-wifi-connection/m-p/384279#M41369
<P>hello Ryzen,thanks for your reply, actually havent tried that...how can we do that?thanks</P>Sun, 05 Feb 2017 21:06:20 GMThttps://communityforums.rogers.com/t5/Internet/Problem-with-wifi-connection/m-p/384279#M41369jagjeetsonu2017-02-05T21:06:20ZRe: Problem with wifi connectionhttps://communityforums.rogers.com/t5/Internet/Problem-with-wifi-connection/m-p/384280#M41370
<P>When you wake up your computer, on the bottom right it should should show a WiFi icon, click on it and select your network from the list of networks it gives you. If you have already done this before, once you click to connect to your network it won't ask you for a password, instead it will automatically connection.</P>Sun, 05 Feb 2017 21:11:09 GMThttps://communityforums.rogers.com/t5/Internet/Problem-with-wifi-connection/m-p/384280#M41370RyzenFX2017-02-05T21:11:09ZRe: Problem with wifi connectionhttps://communityforums.rogers.com/t5/Internet/Problem-with-wifi-connection/m-p/384281#M41371
<P>after waking up, my laptop doesnt show my wifi name on network list, even though it keep showing nearby networks, but my wifi just disappears from the list and i have to restart my modem.&nbsp;</P><P>i have tried restarting my laptop,but it doesnt show up until restart my modem.</P><P>thanks.</P>Sun, 05 Feb 2017 21:16:57 GMThttps://communityforums.rogers.com/t5/Internet/Problem-with-wifi-connection/m-p/384281#M41371jagjeetsonu2017-02-05T21:16:57ZRe: Problem with wifi connectionhttps://communityforums.rogers.com/t5/Internet/Problem-with-wifi-connection/m-p/384283#M41373
<P>Instead of having to restart the modem, have you tried restarting your computer? From what you're telling me it doesn't sound like there's anything wrong with the modem. Have you tried updating your computer?&nbsp;</P>Sun, 05 Feb 2017 21:19:54 GMThttps://communityforums.rogers.com/t5/Internet/Problem-with-wifi-connection/m-p/384283#M41373RyzenFX2017-02-05T21:19:54ZRe: Problem with wifi connectionhttps://communityforums.rogers.com/t5/Internet/Problem-with-wifi-connection/m-p/384284#M41374
<P>yes i restarted my laptop many time and laptop is also updated.</P>Sun, 05 Feb 2017 21:24:47 GMThttps://communityforums.rogers.com/t5/Internet/Problem-with-wifi-connection/m-p/384284#M41374jagjeetsonu2017-02-05T21:24:47ZRe: Problem with wifi connectionhttps://communityforums.rogers.com/t5/Internet/Problem-with-wifi-connection/m-p/384304#M41383
<P>Give me more info about your Laptop, What Laptop model is it, do you know what WiFi card is installed? You can goto: Control Panel -&gt; Network and Sharing Center -&gt; Adaptors. It should show the modem of WiFi card installed. Next What Operating System is installed?&nbsp;</P>
<P>&nbsp;</P>
<P>Do you other devices have issues with loosing the WiFi signal after they sleep, or only this one Laptop?</P>
<P>&nbsp;</P>Mon, 06 Feb 2017 00:58:44 GMThttps://communityforums.rogers.com/t5/Internet/Problem-with-wifi-connection/m-p/384304#M41383gp-se2017-02-06T00:58:44ZRe: Problem with wifi connectionhttps://communityforums.rogers.com/t5/Internet/Problem-with-wifi-connection/m-p/396128#M45832
<P>Hello!<BR /><BR />I got a Ignite 100 mbit connection that is being kinda unstable.<BR /><BR />I have my landlord living in the same house (top floor) and we have separate accounts/bills, what i notice on my internet is that for example when my landlord comes home im guessing his cellphone and all his devices log into the internet and my internet starts crashing.<BR /><BR />If me and my wife are both watching videos on youtube, one of us wont get the buffering done, its like we have to intercalate to watch videos.<BR /><BR />Im using wifi connection, the modem is on a division a bit far from the living room and i cant just run wires around.<BR /><BR />Any idea what could be causing this?</P>Mon, 22 May 2017 22:11:42 GMThttps://communityforums.rogers.com/t5/Internet/Problem-with-wifi-connection/m-p/396128#M45832Yahikoo2017-05-22T22:11:42ZRe: Problem with wifi connectionhttps://communityforums.rogers.com/t5/Internet/Problem-with-wifi-connection/m-p/396136#M45834
<P><LI-USER uid="1764972"></LI-USER></P>
<BLOCKQUOTE><HR /><LI-USER uid="1764972"></LI-USER> wrote:<BR />
<P>Hello!<BR /><BR />I got a Ignite 100 mbit connection that is being kinda unstable.<BR /><BR />I have my landlord living in the same house (top floor) and we have separate accounts/bills, what i notice on my internet is that for example when my landlord comes home im guessing his cellphone and all his devices log into the internet and my internet starts crashing.<BR /><BR />If me and my wife are both watching videos on youtube, one of us wont get the buffering done, its like we have to intercalate to watch videos.<BR /><BR />Im using wifi connection, the modem is on a division a bit far from the living room and i cant just run wires around.<BR /><BR />Any idea what could be causing this?</P>
<HR /></BLOCKQUOTE>
<P>Does your landlord use a seperate modem/gateway or is he joining yours? If he joins yours then that would explain why it slows down. If he is using a seperate gateway then it shouldn't slow down. When it slows down&nbsp;you should log in to the gateway and view all the connected devices, make sure only your devices are listed.&nbsp;</P>
<P>&nbsp;</P>
<P>Another issue could be you two are using the same wifi channels which could also cause slow downs. I suggest using 5Ghz channel as much as posible and the higher channels (149+)</P>
<P>&nbsp;</P>Tue, 23 May 2017 00:44:28 GMThttps://communityforums.rogers.com/t5/Internet/Problem-with-wifi-connection/m-p/396136#M45834gp-se2017-05-23T00:44:28ZRe: Problem with wifi connectionhttps://communityforums.rogers.com/t5/Internet/Problem-with-wifi-connection/m-p/396143#M45838
<BLOCKQUOTE><HR /><LI-USER uid="768400"></LI-USER> wrote:<BR /><P><LI-USER uid="1764972"></LI-USER></P><BLOCKQUOTE><HR /><LI-USER uid="1764972"></LI-USER> wrote:<BR /><P>Hello!<BR /><BR />I got a Ignite 100 mbit connection that is being kinda unstable.<BR /><BR />I have my landlord living in the same house (top floor) and we have separate accounts/bills, what i notice on my internet is that for example when my landlord comes home im guessing his cellphone and all his devices log into the internet and my internet starts crashing.<BR /><BR />If me and my wife are both watching videos on youtube, one of us wont get the buffering done, its like we have to intercalate to watch videos.<BR /><BR />Im using wifi connection, the modem is on a division a bit far from the living room and i cant just run wires around.<BR /><BR />Any idea what could be causing this?</P><HR /></BLOCKQUOTE><P>Does your landlord use a seperate modem/gateway or is he joining yours? If he joins yours then that would explain why it slows down. If he is using a seperate gateway then it shouldn't slow down. When it slows down&nbsp;you should log in to the gateway and view all the connected devices, make sure only your devices are listed.&nbsp;</P><P>&nbsp;</P><P>Another issue could be you two are using the same wifi channels which could also cause slow downs. I suggest using 5Ghz channel as much as posible and the higher channels (149+)</P><P>&nbsp;</P><HR /></BLOCKQUOTE><P>My landlord has a totally different modem and connection, thats why it doesnt make sense for it to happen.</P><P>I logged into my gateway and checked all my wireless clients and theres only a whole bunch of MAC Addresses that i dont know who does it belong to, i dont think anybody is using my internet, i changed password about 2 weeks ago.<BR /><BR />I do use the 5Ghz channel on all devices that can capture it, i would also like to boost my 2.4Ghz connection a little bit more, i dont know if theres much to do about it.</P>Tue, 23 May 2017 01:50:46 GMThttps://communityforums.rogers.com/t5/Internet/Problem-with-wifi-connection/m-p/396143#M45838Yahikoo2017-05-23T01:50:46ZRe: Problem with wifi connectionhttps://communityforums.rogers.com/t5/Internet/Problem-with-wifi-connection/m-p/396182#M45855
<DIV class="lia-quilt-row lia-quilt-row-forum-message-title">
<DIV class="lia-quilt-column lia-quilt-column-24 lia-quilt-column-single lia-quilt-column-forum-message-full-title">
<DIV class="lia-quilt-column-alley lia-quilt-column-alley-single">
<DIV class="lia-message-subject lia-component-subject">
<H2><U><STRONG>Poor connection to router</STRONG></U></H2>
</DIV>
</DIV>
</DIV>
</DIV>
<P>&nbsp;</P>
<P>I've been having an extremely erratic connection to my router over WiFi. My PingPlotter to 192.168.0.1 (which I think should remain negligible always) fluctuates to over 2,000 ms with periods of packet loss. The saved image below is a relatively&nbsp;<EM>good</EM> period - I've had long stretches where the graph is primarily black and red.</P>
<P>&nbsp;</P>
<P>It seems inconsistent and it can go for an hour without incident and the next hour is just impossible - whether it's gaming or streaming video on Twitch or YouTube or even just browsing the internet.</P>
<P>&nbsp;</P>
<P>Not sure if I'm missing something.</P>
<P>&nbsp;</P>
<P><IMG src="https://rogers.i.lithium.com/t5/image/serverpage/image-id/5952i96EA6E67343F82A5/image-size/original?v=1.0&amp;px=-1" border="0" alt="test 1.png" title="test 1.png" /></P>Tue, 23 May 2017 20:31:35 GMThttps://communityforums.rogers.com/t5/Internet/Problem-with-wifi-connection/m-p/396182#M45855Iridis2017-05-23T20:31:35ZRe: Problem with wifi connectionhttps://communityforums.rogers.com/t5/Internet/Problem-with-wifi-connection/m-p/396185#M45856
<P><LI-USER uid="1822524"></LI-USER>&nbsp;the image isn't accessible until one of the mods approves it for general release. &nbsp;Even without seeing the plot, are you using a 2.4 or 5 Ghz network? &nbsp;Just to note, there are a number of items that conflict with 2.4 Ghz wifi including wireless telephones which use a home base station, baby monitors, microwave ovens and others. &nbsp;Does the plot show the laptop to the modem via the modem's wifi network, or is it from the laptop to a router, with the modem in Bridge mode?</P>
<P>&nbsp;</P>
<P>Have you looked at your wifi environment with any type of wifi network monitor to see who else you're competing with in terms of channels? &nbsp;If not consider using one of the following, although my personal choice is inSSIDer as the graphics are easy to understand:</P>
<P>&nbsp;</P>
<P><BR /><A href="http://www.techspot.com/downloads/5936-inssider.html" target="_blank">http://www.techspot.com/downloads/5936-inssider.html</A></P>
<P>&nbsp;</P>
<P><A href="https://www.acrylicwifi.com/en/wlan-software/wlan-scanner-acrylic-wifi-free/" target="_blank">https://www.acrylicwifi.com/en/wlan-software/wlan-scanner-acrylic-wifi-free/</A></P>
<P>&nbsp;</P>
<P><A href="http://www.nirsoft.net/utils/wifi_information_view.html" target="_blank">http://www.nirsoft.net/utils/wifi_information_view.html</A></P>
<P>&nbsp;</P>
<P>Or,</P>
<P>&nbsp;</P>
<P>For IOS</P>
<P>&nbsp;</P>
<P><A href="https://itunes.apple.com/us/app/network-analyzer-lite-wifi/id562315041?mt=8" target="_blank">https://itunes.apple.com/us/app/network-analyzer-lite-wifi/id562315041?mt=8</A></P>
<P>&nbsp;</P>
<P>For Android</P>
<P>&nbsp;</P>
<P><A href="https://play.google.com/store/apps/details?id=com.farproc.wifi.analyzer&amp;hl=en" target="_blank">https://play.google.com/store/apps/details?id=com.farproc.wifi.analyzer&amp;hl=en</A></P>
<P><BR />That's the last freebie version of inSSIDer and at this point in time is getting a little old. Its fine for 2.4 Ghz application and does work for 802.11n 5 Ghz networks. It does display 802.11ac networks but not as well as it should. This has become a licenced application now for $20 US and works very well for both frequency bands, 2.4 and 5 Ghz.</P>
<P>&nbsp;</P>
<P>The other applications are fine for 802.11ac. Acrylic is graphical, WifiInfoView is text only.</P>
<P><BR />What you want to do is determine what channels in the 2.4 Ghz range, and what channels in the 5 Ghz upper channel (149 to 165) range are occupied and if so, which offers the least competition in terms of signal level for any given channel. If you can find a channel or channel range in that group that is not occupied, that will be the best choice.</P>
<P>&nbsp;</P>
<P>After you have had a chance to have a look at both 2.4 and 5 Ghz upper channel range, log into the modem or router and set those channels for your networks.&nbsp;</P>
<P>&nbsp;</P>
<P>If you are using the modem's wifi, and even if you are using a router,&nbsp;check/set the following 2.4 Ghz wifi parameters:</P>
<P>&nbsp;</P>
<P>Wireless Mode: 802.11 n <BR />Channel Bandwidth: 20/40 Mhz, although, for test puposes you could set this to 20 Mhz. In a crowded wifi environment, I would set this for 20 Mhz. <BR />Wireless channel: AUTO or, to an open channel if one existed, or to the channel that offers the least interference from neighboring routers and modems<BR />WPS Enabled: OFF<BR />Security Mode: WPA-Personal<BR />Auth Mode: WPA2-PSK<BR />Encrypt Mode: AES only</P>
<P>&nbsp;</P>
<P>Save the setting and ensure that the Encrypt Mode stays on AES only. If it changes on its own to TKIP/AES, change it back to AES only and save the setting again. TKIP is no longer secure and from what I remember will cause the wifi data rates to cap at 50 Mb/s. I'll have to look this up again.</P>
<P>&nbsp;</P>
<P>&nbsp;</P>
<P>Check/set the following 5 Ghz wifi parameters:</P>
<P>&nbsp;</P>
<P>Wireless Mode: 802.11 a/n/ac mixed<BR />Channel Bandwidth: 80 Mhz, although, for test purposes you could set this to 40 Mhz<BR />Wireless channel: 149 to 165<BR />WPS Enabled: OFF<BR />Security Mode: WPA-Personal<BR />Auth Mode: WPA2-PSK<BR />Encrypt Mode: AES only</P>
<P>&nbsp;</P>
<P>Once again, save the setting and ensure that the Encrypt Mode stays on AES only. If it changes on its own to TKIP/AES, change it back to AES only and save the setting again.</P>
<P>&nbsp;</P>
<P>Reboot the modem if you had to make any changes, ADMIN ..... DEVICE RESET .... Reboot.</P>
<P>&nbsp;</P>
<P>&nbsp;</P>
<P>Edit: &nbsp;Ok, the image has been approved, and, yup, that looks a little ugly in places. &nbsp;Are you able to run the same test via ethernet to see if there are any issues with the modem/router itself?</P>Tue, 23 May 2017 20:55:18 GMThttps://communityforums.rogers.com/t5/Internet/Problem-with-wifi-connection/m-p/396185#M45856Datalink2017-05-23T20:55:18ZRe: Problem with wifi connectionhttps://communityforums.rogers.com/t5/Internet/Problem-with-wifi-connection/m-p/396189#M45858
<P>Thanks very much for the prompt reply.</P><P>&nbsp;</P><P>I can probably check the channels later this evening, but as for changing to a less crowded one, I've been having issues logging into the modem - trying to access 192.168.0.1 makes the page time out.</P><P>&nbsp;</P><P>Unfortunately I'm not able to do a wired test. The modem is a bit too far away and I don't have a laptop with an ethernet port. I've also got limited access to the modem itself (which is why I haven't provided the model&nbsp;<EM>etc.</EM>), though I could probably ask to have it restarted every so often.</P>Tue, 23 May 2017 21:09:30 GMThttps://communityforums.rogers.com/t5/Internet/Problem-with-wifi-connection/m-p/396189#M45858Iridis2017-05-23T21:09:30ZRe: Problem with wifi connectionhttps://communityforums.rogers.com/t5/Internet/Problem-with-wifi-connection/m-p/396190#M45859
<P>If you look at the back of the modem there is a product sticker which shows the modem model. &nbsp;If its a black upright modem, it will be a Hitron CGN3xxxx model. &nbsp;If the modem is the new white upright modem, its a Hitron CODA-4582.&nbsp;</P>
<P>&nbsp;</P>
<P>When you are able to log into the modem, can you navigate to the STATUS .... DOCSIS WAN page. &nbsp;Copy the downstream and upstream tables and paste them into a post. &nbsp;Those are the cable signal levels which might be of interest as well at this time. &nbsp;The copy and paste process is just like copying from one document to another and will paste in the text contents of the tables into a post.&nbsp;</P>
<P>&nbsp;</P>
<P>To access the modem or any other ethernet network via a laptop that has no ethernet ports, one of these comes in handy, a gigabit to USB3 adapter. &nbsp; With that you would also need a Cat 5e or Cat 6 ethernet cable. &nbsp;</P>
<P>&nbsp;</P>
<P><A href="http://www.canadacomputers.com/product_info.php?cPath=1051&amp;item_id=096486" target="_blank">http://www.canadacomputers.com/product_info.php?cPath=1051&amp;item_id=096486</A></P>
<P>&nbsp;</P>
<P>When connected, you could then plug into the ethernet ports of any network.&nbsp;</P>Tue, 23 May 2017 21:17:37 GMThttps://communityforums.rogers.com/t5/Internet/Problem-with-wifi-connection/m-p/396190#M45859Datalink2017-05-23T21:17:37ZRe: Problem with wifi connectionhttps://communityforums.rogers.com/t5/Internet/Problem-with-wifi-connection/m-p/396254#M45882
<DIV class="span12"><DIV><P>Managed to get into the router after power cycling it. I haven't managed to try a wired connection (and may not be able to do so in the near future).</P><P>&nbsp;</P><P>It is indeed an upright black modem - the model name on the back simply says "CGN3". The requested table is below.</P><P>&nbsp;</P><SPAN class="langTag">Downstream Overview</SPAN> <TABLE><TBODY><TR><TD><SPAN class="langTag">Port ID</SPAN></TD><TD><SPAN class="langTag">Frequency (MHz)</SPAN></TD><TD><SPAN class="langTag">Modulation</SPAN></TD><TD><SPAN class="langTag">Signal strength (dBmV)</SPAN></TD><TD><SPAN class="langTag">Signal noise ratio (dB)</SPAN></TD><TD><SPAN class="langTag">Channel ID</SPAN></TD></TR><TR><TD>1</TD><TD>615000000</TD><TD>256QAM</TD><TD>-9.800</TD><TD>37.636</TD><TD>11</TD></TR><TR><TD>2</TD><TD>579000000</TD><TD>256QAM</TD><TD>-9.400</TD><TD>37.636</TD><TD>5</TD></TR><TR><TD>3</TD><TD>585000000</TD><TD>256QAM</TD><TD>-9.200</TD><TD>38.605</TD><TD>6</TD></TR><TR><TD>4</TD><TD>591000000</TD><TD>256QAM</TD><TD>-9.400</TD><TD>38.605</TD><TD>7</TD></TR><TR><TD>5</TD><TD>597000000</TD><TD>256QAM</TD><TD>-9.800</TD><TD>38.605</TD><TD>8</TD></TR><TR><TD>6</TD><TD>603000000</TD><TD>256QAM</TD><TD>-9.500</TD><TD>37.636</TD><TD>9</TD></TR><TR><TD>7</TD><TD>609000000</TD><TD>256QAM</TD><TD>-9.700</TD><TD>38.605</TD><TD>10</TD></TR><TR><TD>8</TD><TD>303000000</TD><TD>256QAM</TD><TD>-9.900</TD><TD>35.780</TD><TD>1</TD></TR><TR><TD>9</TD><TD>621000000</TD><TD>256QAM</TD><TD>-10.000</TD><TD>37.636</TD><TD>12</TD></TR><TR><TD>10</TD><TD>633000000</TD><TD>256QAM</TD><TD>-9.800</TD><TD>32.585</TD><TD>13</TD></TR><TR><TD>11</TD><TD>639000000</TD><TD>256QAM</TD><TD>-10.200</TD><TD>36.610</TD><TD>14</TD></TR><TR><TD>12</TD><TD>645000000</TD><TD>256QAM</TD><TD>-9.900</TD><TD>38.605</TD><TD>15</TD></TR><TR><TD>13</TD><TD>651000000</TD><TD>256QAM</TD><TD>-10.000</TD><TD>36.387</TD><TD>16</TD></TR><TR><TD>14</TD><TD>657000000</TD><TD>256QAM</TD><TD>-9.900</TD><TD>37.356</TD><TD>17</TD></TR><TR><TD>15</TD><TD>663000000</TD><TD>256QAM</TD><TD>-9.700</TD><TD>37.356</TD><TD>18</TD></TR><TR><TD>16</TD><TD>669000000</TD><TD>256QAM</TD><TD>-10.200</TD><TD>35.780</TD><TD>19</TD></TR><TR><TD>17</TD><TD>675000000</TD><TD>256QAM</TD><TD>-10.300</TD><TD>36.610</TD><TD>20</TD></TR><TR><TD>18</TD><TD>681000000</TD><TD>256QAM</TD><TD>-9.800</TD><TD>38.605</TD><TD>21</TD></TR><TR><TD>19</TD><TD>687000000</TD><TD>256QAM</TD><TD>-10.200</TD><TD>37.636</TD><TD>22</TD></TR><TR><TD>20</TD><TD>693000000</TD><TD>256QAM</TD><TD>-10.300</TD><TD>37.636</TD><TD>23</TD></TR><TR><TD>21</TD><TD>699000000</TD><TD>256QAM</TD><TD>-10.000</TD><TD>37.636</TD><TD>24</TD></TR><TR><TD>22</TD><TD>705000000</TD><TD>256QAM</TD><TD>-9.700</TD><TD>38.605</TD><TD>25</TD></TR><TR><TD>23</TD><TD>711000000</TD><TD>256QAM</TD><TD>-10.300</TD><TD>37.356</TD><TD>26</TD></TR><TR><TD>24</TD><TD>717000000</TD><TD>256QAM</TD><TD>-10.300</TD><TD>35.084</TD><TD>27</TD></TR></TBODY></TABLE></DIV></DIV><DIV class="span12"><DIV><SPAN class="langTag">Upstream Overview</SPAN> <TABLE><TBODY><TR><TD><SPAN class="langTag">Port ID</SPAN></TD><TD><SPAN class="langTag">Frequency (MHz)</SPAN></TD><TD><SPAN class="langTag">BandWidth</SPAN></TD><TD><SPAN class="langTag">Modulation Type</SPAN></TD><TD><SPAN class="langTag">Signal Strength (dBmV)</SPAN></TD><TD><SPAN class="langTag">Channel ID</SPAN></TD></TR><TR><TD>1</TD><TD>23700000</TD><TD>6400000</TD><TD>ATDMA</TD><TD>41.500</TD><TD>2</TD></TR><TR><TD>2</TD><TD>38596000</TD><TD>3200000</TD><TD>ATDMA</TD><TD>43.750</TD><TD>3</TD></TR><TR><TD>3</TD><TD>30596000</TD><TD>6400000</TD><TD>ATDMA</TD><TD>42.500</TD><TD>1</TD></TR></TBODY></TABLE></DIV></DIV>Wed, 24 May 2017 16:52:23 GMThttps://communityforums.rogers.com/t5/Internet/Problem-with-wifi-connection/m-p/396254#M45882Iridis2017-05-24T16:52:23ZRe: Problem with wifi connectionhttps://communityforums.rogers.com/t5/Internet/Problem-with-wifi-connection/m-p/396333#M45936
<P>Hello,&nbsp;<LI-USER uid="1822524"></LI-USER></P>
<P>&nbsp;</P>
<P>Thank you for posting the Downstream and Upstream signal levels. The downstream signal levels are treading at the border of allowed/accepted levels which may be causing the intermittent WiFi connection issues.&nbsp;</P>
<P>&nbsp;</P>
<P>Please send us a private message at&nbsp;<SPAN><A href="http://communityforums.rogers.com/t5/forums/replypage/board-id/Getting_connected/message-id/33203" target="_blank">@CommunityHelps</A>&nbsp;so that we can access your modem and run further diagnostics.</SPAN>&nbsp;Our private messaging system is explained in&nbsp;this&nbsp;<SPAN><A href="http://communityforums.rogers.com/t5/blogs/blogarticlepage/blog-id/CommunityBlog/article-id/535" target="_blank"><STRONG>blog</STRONG></A></SPAN>.</P>
<P>&nbsp;</P>
<P>Cheers,</P>
<P>RogersMoin</P>Thu, 25 May 2017 16:56:37 GMThttps://communityforums.rogers.com/t5/Internet/Problem-with-wifi-connection/m-p/396333#M45936RogersMoin2017-05-25T16:56:37ZRe: Problem with wifi connectionhttps://communityforums.rogers.com/t5/Internet/Problem-with-wifi-connection/m-p/398995#M46873
<P><U><STRONG>Trying to connect a 3DS to my CGN3ACSMR wifi</STRONG></U></P>
<P>&nbsp;</P>
<P>So I have this problem. My Nintendo 3DS <STRONG>used</STRONG> to connect our home wifi, but for some reason it won't anymore. I did some searching around and I found out that a 3DS won't connect if your router is in 802.11n mode. It <STRONG>will</STRONG> connect in 802.11 b/g or 802.11 b/g/n. I checked out my router and sure enough, it is now in&nbsp;<SPAN>802.11n mode. Not sure how or when this changed, but now my ( and my kids ) &nbsp;3DS's won't connect. I need to access my router settings and I'm not sure how to do that. I make it as far as the login page for my&nbsp;CGN3ACSMR, but I don't know what my username or pass would be. Any help at this point would be great.</SPAN></P>
<P>&nbsp;</P>
<P><SPAN>Thanks!</SPAN></P>Wed, 05 Jul 2017 22:43:15 GMThttps://communityforums.rogers.com/t5/Internet/Problem-with-wifi-connection/m-p/398995#M46873-Randy-2017-07-05T22:43:15ZRe: Problem with wifi connectionhttps://communityforums.rogers.com/t5/Internet/Problem-with-wifi-connection/m-p/399001#M46874
<BLOCKQUOTE><HR /><LI-USER uid="1268349"></LI-USER> wrote:<BR />
<P><U><STRONG>Trying to connect a 3DS to my CGN3ACSMR wifi</STRONG></U></P>
<P>&nbsp;</P>
<P>So I have this problem. My Nintendo 3DS <STRONG>used</STRONG> to connect our home wifi, but for some reason it won't anymore. I did some searching around and I found out that a 3DS won't connect if your router is in 802.11n mode. It <STRONG>will</STRONG> connect in 802.11 b/g or 802.11 b/g/n. I checked out my router and sure enough, it is now in&nbsp;<SPAN>802.11n mode. Not sure how or when this changed, but now my ( and my kids ) &nbsp;3DS's won't connect. I need to access my router settings and I'm not sure how to do that. I make it as far as the login page for my&nbsp;CGN3ACSMR, but I don't know what my username or pass would be. Any help at this point would be great.</SPAN></P>
<P>&nbsp;</P>
<P><SPAN>Thanks!</SPAN></P>
<HR /></BLOCKQUOTE>
<P><LI-USER uid="1268349"></LI-USER></P>
<P>the username is "cusadmin"&nbsp;</P>
<P>password should be your wifi password.</P>
<P>If that doesn't work you can call into tech support and ask them to change the setting, or you can factory reset the gateway, but you'll have to set everything up again.</P>
<P>&nbsp;</P>
<P>&nbsp;</P>Wed, 05 Jul 2017 22:50:38 GMThttps://communityforums.rogers.com/t5/Internet/Problem-with-wifi-connection/m-p/399001#M46874gp-se2017-07-05T22:50:38ZRe: Problem with wifi connectionhttps://communityforums.rogers.com/t5/Internet/Problem-with-wifi-connection/m-p/399013#M46879
<P>I tried the login and pass suggested, but it keeps telling me it's the wrong password. Is there a default one I should be trying?</P>Thu, 06 Jul 2017 01:12:10 GMThttps://communityforums.rogers.com/t5/Internet/Problem-with-wifi-connection/m-p/399013#M46879-Randy-2017-07-06T01:12:10ZRe: Problem with wifi connectionhttps://communityforums.rogers.com/t5/Internet/Problem-with-wifi-connection/m-p/399016#M46880
<P><LI-USER uid="1268349"></LI-USER>&nbsp;depending on which modem and which firmware version is loaded, you might be able to try the following:</P>
<P>&nbsp;</P>
<P>username: &nbsp;cusadmin</P>
<P>password: &nbsp;password &nbsp; &nbsp;(if this was never changed from the initial installation)</P>
<P>&nbsp;</P>
<P>The new firmware versions have done away with the default password for security purposes and now step you thru a setup process that sets the wifi passphrase and modem password to the same password/passphrase. Those can be changed by logging back into the modem and setting each one to different phrases if you so choose.&nbsp;</P>
<P>&nbsp;</P>
<P>If the default password doesn't work and you can't remember what the password is, you can either run a factory reset by pressing the recessed reset button at the back of the modem for 30 seconds and releasing it, or, call tech support to set the modem password to a new password of your choosing. &nbsp;The factory reset would require you to reset all of the modem parameters.&nbsp;</P>Thu, 06 Jul 2017 01:58:05 GMThttps://communityforums.rogers.com/t5/Internet/Problem-with-wifi-connection/m-p/399016#M46880Datalink2017-07-06T01:58:05ZRe: Problem with wifi connectionhttps://communityforums.rogers.com/t5/Internet/Problem-with-wifi-connection/m-p/399021#M46883
<P>That last suggestion worked! Thank you so much! Now my kids can update their Animal Crossing game. ^_^</P>Thu, 06 Jul 2017 04:51:49 GMThttps://communityforums.rogers.com/t5/Internet/Problem-with-wifi-connection/m-p/399021#M46883-Randy-2017-07-06T04:51:49ZRe: Problem with wifi connectionhttps://communityforums.rogers.com/t5/Internet/Problem-with-wifi-connection/m-p/399769#M47122
<P><U><STRONG>Ignite 30 will not hold connection in my new apartment</STRONG></U></P>
<P>&nbsp;</P>
<P>My home wifi will not hold the connection. This has been an ongoing issue since May 2017. It's gotten so bad that it will drop every few minutes. I was advised to upgrade to the Ignite 30 but the problem still persists. I have changed modems, Tech support has been out several times only to run the same diagnostic with no results. I live in an apartment. The odd thing is that for the first 6 months, my connection was solid. I am at at loss, of time and money for a product that will not work and tech support that has not advised or tried alternative diagnostics ... I think its a cable/power issue. Thoughts before I cancel ???</P>Thu, 20 Jul 2017 13:04:18 GMThttps://communityforums.rogers.com/t5/Internet/Problem-with-wifi-connection/m-p/399769#M47122Pinaca2017-07-20T13:04:18ZRe: Problem with wifi connectionhttps://communityforums.rogers.com/t5/Internet/Problem-with-wifi-connection/m-p/399776#M47124
<BLOCKQUOTE><HR /><LI-USER uid="1821449"></LI-USER> wrote:<BR />
<P><U><STRONG>Ignite 30 will not hold connection in my new apartment</STRONG></U></P>
<P>&nbsp;</P>
<P>My home wifi will not hold the connection. This has been an ongoing issue since May 2017. It's gotten so bad that it will drop every few minutes. I was advised to upgrade to the Ignite 30 but the problem still persists. I have changed modems, Tech support has been out several times only to run the same diagnostic with no results. I live in an apartment. The odd thing is that for the first 6 months, my connection was solid. I am at at loss, of time and money for a product that will not work and tech support that has not advised or tried alternative diagnostics ... I think its a cable/power issue. Thoughts before I cancel ???</P>
<HR /></BLOCKQUOTE>
<P>Hi Pinaca,</P>
<P>&nbsp;</P>
<P>First of all I can understand how frustrating this may be for you. One of the problems is that you mentioned 2 different problems in your post. If you call for troubleshooting and say that your wifi is intermittent, the wrong troubleshooting and results will occur. If you are not disconnecting from wifi, but loosing internet access, then whether or not you have any wired (ethernet) devices, it is not a wifi issue. Call for intermittent internet. If there are issues found on your line after testing, the we need to send a technician. If no issues are found and you have already swapped the modem, then a ticket needs to be escalated so that your connection can be monitored. The ticket process usually takes a minimum of 5 days (48 hours to be picked up, and 72 hours of monitoring your connection). Be very specific about when this happens, and what you are doing at the time the issue happens. Plug your modem directly to a wall outlet to eliminate power issues. Try to note the lights on the modem when it happens. CGN2 - the 4 on the far right, DPC3825 - the 4 on the left, all other Hitron modems - the top 4.</P>
<P>It is important to call tech support during the period you are having issues but the modem will need to be online for tests to be run.</P>
<P>&nbsp;</P>
<P>Brian</P>Thu, 20 Jul 2017 14:06:06 GMThttps://communityforums.rogers.com/t5/Internet/Problem-with-wifi-connection/m-p/399776#M47124borford2017-07-20T14:06:06ZRe: Problem with wifi connectionhttps://communityforums.rogers.com/t5/Internet/Problem-with-wifi-connection/m-p/399777#M47125
<P>Hello Brian,</P>
<P>&nbsp;</P>
<P>I have had many Techs out and even a senior tech. I was promised it would be monitored but it never was. I was told he would be the one to contact directly and he never returned any of my calls. I use Intermittent because that is what I was told it was. I have recorded dates and times. This is all on file and even video showing that once the signal drops, first the upload arrow will flash then it will be solid, then the download arrow flashes but never becomes solid.&nbsp;</P>
<DIV><SPAN>Tech Scott arrived, July 7th, at apprx 5:30pm and left by 7pm. Everything is working great at this time.</SPAN><BR /><BR /><SPAN>First drop<STRONG>&nbsp;July 14&nbsp;</STRONG>.</SPAN><BR /><FONT face="Helvetica Neue, Helvetica, Arial, sans-serif" color="#26282a"><SPAN>Second drop</SPAN></FONT><STRONG><FONT face="Helvetica Neue, Helvetica, Arial, sans-serif" color="#26282a"><SPAN>&nbsp;July&nbsp;15th</SPAN></FONT></STRONG><FONT face="Helvetica Neue, Helvetica, Arial, sans-serif" color="#26282a"><SPAN>&nbsp;@ 10:40am</SPAN></FONT><BR /><SPAN>Have video reconnect @ 10:56am</SPAN><BR /><SPAN>3rd&nbsp; home at 2:04pm same flash mode. Unscrewed cable, connected and wifi up again</SPAN><BR /><SPAN>2:21pm dropped again, reconnect 2:40pm</SPAN><BR /><SPAN>Dropped 4:20pm &amp; 4:58pm, reconnect at 5:15pm , 7:20 &amp; 10:02pm</SPAN><BR /><SPAN><STRONG>July 16</STRONG>&nbsp;3:07pm until 4:11pm still no connection even after reset heavy pixels on tv when down. Reconnect at 4:23pm. Dropped at 4:28pm reconnect at 4:28pm dropped 4;47pm , 5:16pm,7:10pm,8:20pm</SPAN><BR /><SPAN><STRONG>July 17</STRONG>, 8:30am down now for 1.5hrs again at 10:33am,11:50am,12:10pm ,4:30pm,5:20pm,6:05pm,6:13pm,6:29pm,6:52pm,7:14pm</SPAN>&nbsp;&nbsp;</DIV>
<DIV>&nbsp;</DIV>
<DIV>It was recommended that I should try to relocate and to use the power bar if it may be a dirty/old outlet issue. This is difficult for me to do without a splitter or entended amounts of cable. My biggest issue is that when the Techs do come out, there is not change of anything. Everything remains as is, not new cables are run.. nothing new is tried. How can you diagnose an ongoing issue if the same process is applied with the exact same result and not try something else???&nbsp;</DIV>Thu, 20 Jul 2017 20:00:26 GMThttps://communityforums.rogers.com/t5/Internet/Problem-with-wifi-connection/m-p/399777#M47125Pinaca2017-07-20T20:00:26ZRe: Problem with wifi connectionhttps://communityforums.rogers.com/t5/Internet/Problem-with-wifi-connection/m-p/399813#M47139
<BLOCKQUOTE><HR /><LI-USER uid="1821449"></LI-USER> wrote:<BR />
<P>Hello Brian,</P>
<P>&nbsp;</P>
<P>I have had many Techs out and even a senior tech. I was promised it would be monitored but it never was. I was told he would be the one to contact directly and he never returned any of my calls. I use Intermittent because that is what I was told it was. I have recorded dates and times. This is all on file and even video showing that once the signal drops, first the upload arrow will flash then it will be solid, then the download arrow flashes but never becomes solid.&nbsp;</P>
<DIV><SPAN>Tech Scott arrived, July 7th, at apprx 5:30pm and left by 7pm. Everything is working great at this time.</SPAN><BR /><BR /><SPAN>First drop<STRONG>&nbsp;July 14&nbsp;</STRONG>.</SPAN><BR /><FONT face="Helvetica Neue, Helvetica, Arial, sans-serif" color="#26282a"><SPAN>Second drop</SPAN></FONT><STRONG><FONT face="Helvetica Neue, Helvetica, Arial, sans-serif" color="#26282a"><SPAN>&nbsp;July&nbsp;15th</SPAN></FONT></STRONG><FONT face="Helvetica Neue, Helvetica, Arial, sans-serif" color="#26282a"><SPAN>@&nbsp;@ 10:40am</SPAN></FONT><BR /><SPAN>@Have video reconnect @ 10:56am</SPAN><BR /><SPAN>3rd&nbsp; home at 2:04pm same flash mode. Unscrewed cable, connected and wifi up again</SPAN><BR /><SPAN>2:21pm dropped again, reconnect 2:40pm</SPAN><BR /><SPAN>Dropped 4:20pm &amp; 4:58pm, reconnect at 5:15pm , 7:20 &amp; 10:02pm</SPAN><BR /><SPAN><STRONG>July 16</STRONG>&nbsp;3:07pm until 4:11pm still no connection even after reset heavy pixels on tv when down. Reconnect at 4:23pm. Dropped at 4:28pm reconnect at 4:28pm dropped 4;47pm , 5:16pm,7:10pm,8:20pm</SPAN><BR /><SPAN><STRONG>July 17</STRONG>, 8:30am down now for 1.5hrs again at 10:33am,11:50am,12:10pm ,4:30pm,5:20pm,6:05pm,6:13pm,6:29pm,6:52pm,7:14pm</SPAN>&nbsp;&nbsp;</DIV>
<DIV>&nbsp;</DIV>
<DIV>It was recommended that I should try to relocate and to use the power bar if it may be a dirty/old outlet issue. This is difficult for me to do without a splitter or entended amounts of cable. My biggest issue is that when the Techs do come out, there is not change of anything. Everything remains as is, not new cables are run.. nothing new is tried. How can you diagnose an ongoing issue if the same process is applied with the exact same result and not try something else???&nbsp;</DIV>
<HR /></BLOCKQUOTE>
<P>Your issue is a connection issue between the modem and CMTS. It's not you loosing WiFi, but rather the modem loosing it's connection to The Rogers CMTS. Have the techs tried to swap the modem with a different modem? I Would suggest you swap the modem and power cord, then plug it into a different outlet somewhere else just to test. How old is the building?&nbsp;</P>Thu, 20 Jul 2017 23:55:47 GMThttps://communityforums.rogers.com/t5/Internet/Problem-with-wifi-connection/m-p/399813#M47139gp-se2017-07-20T23:55:47ZRe: Problem with wifi connectionhttps://communityforums.rogers.com/t5/Internet/Problem-with-wifi-connection/m-p/399820#M47145
<P>Although I agree with most of what has been said here, I have a general comment - the average home user is not necessarily going to know the difference between a WIFI or an incoming signal or CMTS issue - they will know their devices are not connecting.</P><P>&nbsp;</P><P>It is the responsibility of the tech on the first call to guide the trouble shooting - i.e., turn off all wifi connections, plug in an ethernet connection (that is if you even have one). &nbsp;If you don't there will be no way to do any further testing by the user and it will still be unknown whether it is WIFI, signal, connections or WIFI - therefore a tech must come out and test further.</P><P>&nbsp;</P><P>So it wold not surprise me at all if there are no shortage of people who call in and say their wifi is intermittent.</P><P>&nbsp;</P><P>So, the second suggestion that if you are disconnected from wifi, but lose Internet access- just how would they know they are losing Intenet connection, unless someone has asked them to look at the lights on the front of the modem - plus from the back end, they can trouble shoot.</P><P>&nbsp;</P><P>So I am sure the poster appreciates the additional trouble shooting tests, and the reference to lights, and time lines, but everything you have mentioned, I see as the responsibility of the support staff and the techs that come out. &nbsp;They shouldn't have to be coming to the forum for basic trouble shooting steps - what do we pay all this money for if support and techs can't carry out the basic steps and advise to the customer on how to proceed and narrow down her two questions. &nbsp;that is what trouble shooting, at least the way I learned it is all about - gathering full information from the customer, running down various obvious directions, try others, and keep going until you run out of test you can do from the back end and through instruction to the customer, then send out a very qualified tech with full communication to the back end staff, full testing equipment, an extra modem and so forth.</P><P>&nbsp;</P><P>So all excellent information Brian, but all all the explanations don't provide a clear answer to the question &nbsp;- I am at a loss of time, money for a product that will not work, and tech support that has not advised or tried alternative diagnostics.</P><P>&nbsp;</P><P>As I often say, this is a valid reason for opening a ticket, and escalating for explanation on why such limited testing and diagnostics were done, both from their view and from the recommendations just given.</P><P>&nbsp;</P><P>Just saying, let's not pass the responsibility for trial and error testing when we have no access to her equipment, signal strength and so forth, when the responsibility is Rogers.</P><P>&nbsp;</P><P>Bruce</P><P>&nbsp;</P><P>Personally before cancelling, I would escalate, confirm a ticket is open, and set a time frame for yourself of how long you are willing to put up with this, and also ask for compensation for money and your time.</P><P>&nbsp;</P><P>p.s. &nbsp;after reading the additional full description of what you have done so far - I would definitely escalate through the escalation and concern process - go to myRogers contact us, report a concern, and go to a chat or message to management team. &nbsp;The length of time is not acceptable from my perspective. &nbsp;It is a Rogers problem, so use the escalation process to keep it in their hands and making them accountable all the way to the CCTC if necessary to provide quality timely services.</P><P>&nbsp;</P><P>Bruce</P>Fri, 21 Jul 2017 02:45:00 GMThttps://communityforums.rogers.com/t5/Internet/Problem-with-wifi-connection/m-p/399820#M47145BS2017-07-21T02:45:00ZRe: Problem with wifi connectionhttps://communityforums.rogers.com/t5/Internet/Problem-with-wifi-connection/m-p/399830#M47149
<P>Thank you so much for your understanding. It has been a very frustrating process. Now that I am ready to cancel.. they are willing to change all my cable... <span class="lia-unicode-emoji" title=":disappointed_face:">😞</span> &nbsp;very unhappy. I have asked for it to be escalated previously and was still denied. It's really a shame. Don't know if I will continue with the appt that was set up without my say so. &nbsp;</P>Fri, 21 Jul 2017 12:51:34 GMThttps://communityforums.rogers.com/t5/Internet/Problem-with-wifi-connection/m-p/399830#M47149Pinaca2017-07-21T12:51:34ZRe: Problem with wifi connectionhttps://communityforums.rogers.com/t5/Internet/Problem-with-wifi-connection/m-p/399831#M47150
<P>No modem was ever swaped unless we went out and did it ourselves....5 times, no cables &nbsp;ever replaced or anything... they never even unplugged the modem to see how it reconnects.. only one online tech support , on the 18th, suggested what you did ... never a on site tech.</P>Fri, 21 Jul 2017 13:00:03 GMThttps://communityforums.rogers.com/t5/Internet/Problem-with-wifi-connection/m-p/399831#M47150Pinaca2017-07-21T13:00:03ZRe: Problem with wifi connectionhttps://communityforums.rogers.com/t5/Internet/Problem-with-wifi-connection/m-p/400077#M47290
<P>Hi there,Ive been a Rogers customer for about 10 years so far. Im living at the same building(just change a 1 bdr apartment on 3rd floor to &nbsp; bachelor apartment on 9th floor).I have not &nbsp;had any problems with my internet living on 3rd floor,but when I changed the floor and upgrade my internet to advanced&nbsp;one I started to have connection problems.These problems are incoming since 2013,so its 4 years so fast as I struggle with Rogers internet.That being said its not about wired connection,its wi fi problem.For 3 years I was constantly losing my connection with a message "connection between your router and access point lost" or something like that. I asked about 6 time tech to come and they never detected anything(well,just changing the router).Sometimes I`ve experienced 20-30 connection loss per night,which was a&nbsp;nightmare.I have an advanced modem Hitron CGN3 and Im paying about 84$ per month which is absolutely disrespectful from Rogers to not fix anything yet.The apartment is really small and router is located on floor of living room just 1-1.5 meters from my laptop.Last 3-4 months Im trying to change these faulty routers every 2-3 weeks because they stop working after that period of time.</P>Tue, 25 Jul 2017 16:19:17 GMThttps://communityforums.rogers.com/t5/Internet/Problem-with-wifi-connection/m-p/400077#M47290Stan552017-07-25T16:19:17ZRe: Problem with wifi connectionhttps://communityforums.rogers.com/t5/Internet/Problem-with-wifi-connection/m-p/400098#M47304
<P><LI-USER uid="1657228"></LI-USER>&nbsp;Have you asking the agent at the Rogers store to see if you can swap your CGN3 for one of the newer modems at no extra cost?&nbsp;</P>Tue, 25 Jul 2017 20:28:23 GMThttps://communityforums.rogers.com/t5/Internet/Problem-with-wifi-connection/m-p/400098#M47304RyzenFX2017-07-25T20:28:23ZRe: Problem with wifi connectionhttps://communityforums.rogers.com/t5/Internet/Problem-with-wifi-connection/m-p/400110#M47315
<P>No I have not,havent even heard about that.</P>Tue, 25 Jul 2017 23:47:26 GMThttps://communityforums.rogers.com/t5/Internet/Problem-with-wifi-connection/m-p/400110#M47315Stan552017-07-25T23:47:26ZRe: Problem with wifi connectionhttps://communityforums.rogers.com/t5/Internet/Problem-with-wifi-connection/m-p/400111#M47316
<P><LI-USER uid="1657228"></LI-USER>&nbsp;it might be of some benefit to swap modems. &nbsp;If you're on an unlimited internet plan you would be eligible for the CODA-4582 which is the most recent modem released by Rogers.&nbsp;</P>
<P>&nbsp;</P>
<P>But, before you consider doing that, please have a read thru the following post, which is in response to a similar situation:</P>
<P>&nbsp;</P>
<P><A href="http://communityforums.rogers.com/t5/Internet/slow-wifi/m-p/399949#M47222" target="_blank">http://communityforums.rogers.com/t5/Internet/slow-wifi/m-p/399949#M47222</A></P>
<P>&nbsp;</P>
<P>Fwiw, apartments can be a difficult environment when it comes to resolving wifi issues. &nbsp;That's simply due to the number of wifi users in a very confined area all of whom are trying to use the same wifi channels. &nbsp;Since there are only three 2.4 Ghz channels which don't overlap, those being 1, 6 and 11, that makes 2.4 networks very difficult to use, if not impossible in some cases. &nbsp;The 5 Ghz space isn't so bad, but in terms of wifi channels in that band, it can be still be&nbsp;difficult to find a clear channel. &nbsp;The CODA-4582 with the current trial version can run Dynamic Frequency Selection channels in the mid 5 Ghz range. &nbsp;Although those channels use lower output power, the fact that very few users operate in that range would make it much easier to run a wifi network. &nbsp;Its not a panacea however, as those channels must be clear of any Weather Radar which is commonly found near airports. &nbsp;If a Weather Radar transmission is detected, then the modem will shut down that channel and attempt to find another channel. &nbsp;With a Weather Radar in operation nearby, that can be a long process, up to 13 minutes if the modem stays within the DFS range for that entire time before finally giving up and moving out of the DFS range to find a usable channel. &nbsp;For those individuals who can make use of those channels, it might be an ideal situation. &nbsp;Each user will be different in their ability to use the DFS channels or not. &nbsp;It will take some experimentation for users to determine that.&nbsp;</P>
<P>&nbsp;</P>
<P>Here's a link to a brief DFS channel explanation:</P>
<P>&nbsp;</P>
<P><A href="http://www.tp-link.com/us/faq-763.html" target="_blank">http://www.tp-link.com/us/faq-763.html</A></P>
<P>&nbsp;</P>Wed, 26 Jul 2017 00:18:02 GMThttps://communityforums.rogers.com/t5/Internet/Problem-with-wifi-connection/m-p/400111#M47316Datalink2017-07-26T00:18:02ZRe: Problem with wifi connectionhttps://communityforums.rogers.com/t5/Internet/Problem-with-wifi-connection/m-p/400114#M47317
<BLOCKQUOTE><HR /><LI-USER uid="1657228"></LI-USER> wrote:<BR />
<P>Hi there,Ive been a Rogers customer for about 10 years so far. Im living at the same building(just change a 1 bdr apartment on 3rd floor to &nbsp; bachelor apartment on 9th floor).I have not &nbsp;had any problems with my internet living on 3rd floor,but when I changed the floor and upgrade my internet to advanced&nbsp;one I started to have connection problems.These problems are incoming since 2013,so its 4 years so fast as I struggle with Rogers internet.That being said its not about wired connection,its wi fi problem.For 3 years I was constantly losing my connection with a message "connection between your router and access point lost" or something like that. I asked about 6 time tech to come and they never detected anything(well,just changing the router).Sometimes I`ve experienced 20-30 connection loss per night,which was a&nbsp;nightmare.I have an advanced modem Hitron CGN3 and Im paying about 84$ per month which is absolutely disrespectful from Rogers to not fix anything yet.The apartment is really small and router is located on floor of living room just 1-1.5 meters from my laptop.Last 3-4 months Im trying to change these faulty routers every 2-3 weeks because they stop working after that period of time.</P>
<HR /></BLOCKQUOTE>
<P><LI-USER uid="1657228"></LI-USER></P>
<P>as&nbsp;<LI-USER uid="905783"></LI-USER>&nbsp;said call Rogers and ask if your plan allows you to swap to the newer modems. If you are on an unlimited plan (100u or higher) you can swap to the CODA 4582 Modem. With that said how many devices are connected to the router? Are you having problems with the wired devices, or just Wireless devices? Does your current router only broadcast using 2.4Ghz, or is it dual band 2.4Ghz and 5Ghz? If you have dual band then always try and use the 5Ghz Band when possible. 2.4Ghz is VERY Congested, so disconnects can happen in a crowded environment.&nbsp;</P>
<P>&nbsp;</P>
<P>The first thing to do is log in to the modem and change the WiFi settings. For security use WPA 2 with AES Encryption, channel width 20mhz. For wireless channels use only 1, 6, or 11. You can download a WiFi analyzer to see what channels everyone is using, choose one of the three channels that isn't being used by everyone. I</P>
<P>&nbsp;</P>
<P>For 5Ghz use the same security settings, but channel width 80mhz, and channels 149 or higher.&nbsp;</P>
<P>&nbsp;</P>
<P>&nbsp;</P>Wed, 26 Jul 2017 00:04:30 GMThttps://communityforums.rogers.com/t5/Internet/Problem-with-wifi-connection/m-p/400114#M47317gp-se2017-07-26T00:04:30ZRe: Problem with wifi connectionhttps://communityforums.rogers.com/t5/Internet/Problem-with-wifi-connection/m-p/400157#M47331
<P>I dont have unlimited data usage,as I remember correct I have 150 GB.I use only laptop and sometimes smart phone,so its not dozen of devices connected at the same time.I use 2.4 Ghz,I remember I was trying to use 5Ghz but it wasnt available for laptop ,only for smart phone and I dont know why.</P>Wed, 26 Jul 2017 17:17:02 GMThttps://communityforums.rogers.com/t5/Internet/Problem-with-wifi-connection/m-p/400157#M47331Stan552017-07-26T17:17:02ZRe: Problem with wifi connectionhttps://communityforums.rogers.com/t5/Internet/Problem-with-wifi-connection/m-p/400158#M47332
The first thing to do is log in to the modem and change the WiFi settings. For security use WPA 2 with AES Encryption, channel width 20mhz. For wireless channels use only 1, 6, or 11. You can download a WiFi analyzer to see what channels everyone is using, choose one of the three channels that isn't being used by everone<BR /><BR />It sounds like a rocket science for meWed, 26 Jul 2017 17:22:09 GMThttps://communityforums.rogers.com/t5/Internet/Problem-with-wifi-connection/m-p/400158#M47332Stan552017-07-26T17:22:09ZRe: Problem with wifi connectionhttps://communityforums.rogers.com/t5/Internet/Problem-with-wifi-connection/m-p/400165#M47334
<P><LI-USER uid="1657228"></LI-USER>, if you’re not comfortable making the changes to the wifi settings yourself, call tech support and ask the CSR to set the following wifi parameters for you. &nbsp;The CSR should be able to do that for you.</P>
<P>&nbsp;</P>
<P>2.4 Ghz wifi:</P>
<P>&nbsp;</P>
<P>Wireless Mode:&nbsp; 802.11 n&nbsp;<BR />Channel Bandwidth:&nbsp; 20 Mhz.&nbsp; <BR />Wireless channel:&nbsp; 1 &nbsp;You can try setting this to 1, 6 or 11</P>
<P>WPS Enabled:&nbsp; OFF<BR />Security Mode:&nbsp; WPA-Personal<BR />Authentication Mode:&nbsp; WPA2-PSK<BR />Encryption Mode:&nbsp; AES only<BR /><BR />5 Ghz wifi:<BR /><BR />Wireless Mode:&nbsp; 802.11 a/n/ac mixed<BR />Channel Bandwidth:&nbsp; 80 Mhz<BR />Wireless channel:&nbsp; 149<BR />WPS Enabled:&nbsp; OFF<BR />Security Mode:&nbsp; WPA-Personal<BR />Authentication Mode:&nbsp; WPA2-PSK<BR />Encryption Mode:&nbsp; AES only</P>
<P>&nbsp;</P>
<P>When tech support has completed the changes and the parameters are saved, the modem should be rebooted. Tech support should be able to initiate the reboot, and confirm that the settings are intact after the reboot is complete.</P>
<P>&nbsp;</P>
<P>Here are a couple of slides that show those same settings in a CODA-4582. &nbsp;The settings page should look very similar to your modem. &nbsp;If you log into the modem navigate to the WIRELESS …. BASIC SETTINGS tab. &nbsp;There you will see the following sub-tabs for the 2.4 and 5 Ghz settings. &nbsp;All you have to do is change the settings as indicated, keeping your network name and password of course. &nbsp;The network names and passphrases shown below are test character sets only. &nbsp;If you do run into any problems, you can always call tech support for help.</P>
<P>&nbsp;</P>
<P>One of the moderators will have to approve the images so that they can be seen.</P>
<P>&nbsp;</P>
<P><IMG src="https://rogers.i.lithium.com/t5/image/serverpage/image-id/6274i9B0443C7FCB11255/image-size/original?v=1.0&amp;px=-1" border="0" alt="10_WIRELESS - Basic Setings - 2.4 Ghz.jpg" title="10_WIRELESS - Basic Setings - 2.4 Ghz.jpg" /></P>
<P>&nbsp;</P>
<P>&nbsp;</P>
<P><IMG src="https://rogers.i.lithium.com/t5/image/serverpage/image-id/6275i62BB728DC5EC828E/image-size/original?v=1.0&amp;px=-1" border="0" alt="11_WIRELESS - Basic Settings 5G(Hz).jpg" title="11_WIRELESS - Basic Settings 5G(Hz).jpg" /></P>Wed, 26 Jul 2017 18:07:32 GMThttps://communityforums.rogers.com/t5/Internet/Problem-with-wifi-connection/m-p/400165#M47334Datalink2017-07-26T18:07:32ZRe: Problem with wifi connectionhttps://communityforums.rogers.com/t5/Internet/Problem-with-wifi-connection/m-p/400300#M47370
<P>I tried to do it myself but system doesnt allow me to log into the router settings although password and username I entered was correct</P>Fri, 28 Jul 2017 20:26:19 GMThttps://communityforums.rogers.com/t5/Internet/Problem-with-wifi-connection/m-p/400300#M47370Stan552017-07-28T20:26:19ZRe: Problem with wifi connectionhttps://communityforums.rogers.com/t5/Internet/Problem-with-wifi-connection/m-p/400375#M47383
<BLOCKQUOTE><HR /><LI-USER uid="1657228"></LI-USER> wrote:<BR />
<P>I tried to do it myself but system doesnt allow me to log into the router settings although password and username I entered was correct</P>
<HR /></BLOCKQUOTE>
<P><LI-USER uid="1657228"></LI-USER></P>
<P>What is the error message you are getting when you try and log in to the modem?&nbsp;</P>
<P>Worst case scenario factory reset the router and setup again. To Factory reset use a pen tip to push and hold the reset button for 15 seconds then let go once the modem reboots.</P>
<P>&nbsp;</P>Mon, 31 Jul 2017 00:05:46 GMThttps://communityforums.rogers.com/t5/Internet/Problem-with-wifi-connection/m-p/400375#M47383gp-se2017-07-31T00:05:46ZRe: Problem with wifi connectionhttps://communityforums.rogers.com/t5/Internet/Problem-with-wifi-connection/m-p/400423#M47407
<P><STRONG><U>Poor wi-fi speeds on the ACR</U></STRONG></P>
<P>&nbsp;</P>
<P>Wondering if the folks here can shed some light...</P>
<P>&nbsp;</P>
<P>BACKGROUND:&nbsp; Was on a 60mb plan with the Hitron CGN3.&nbsp; No matter the device I used, I could consistently get the promised 60mb speed..even exceeding it at times.&nbsp;</P>
<P>&nbsp;</P>
<P>When my contract was up, I upgraded to Ignite250, and got the CGN3ACR modem.</P>
<P>&nbsp;</P>
<P>PROBLEM:&nbsp; Since I installed the ACR, I can't wifi speed above 20mb on anything.&nbsp; THe only device I can get 250mb on is a wired laptop.</P>
<P>&nbsp;</P>
<P>Since I know I can get at least&nbsp;60mb on my devices (I did on the old modem), is there anything I can do or settings I need to play with to get the "better" modem up to the speeds I'm supposed to get?</P>
<P>&nbsp;</P>
<P>&nbsp;</P>Tue, 01 Aug 2017 17:23:16 GMThttps://communityforums.rogers.com/t5/Internet/Problem-with-wifi-connection/m-p/400423#M47407Lurker2017-08-01T17:23:16ZRe: Problem with wifi connectionhttps://communityforums.rogers.com/t5/Internet/Problem-with-wifi-connection/m-p/400424#M47408
<P>since you're on a 250u plan you can swap that modem the new CODA 4582 modem. Go to your local Rogers store and swap the modem first. Also wired your speeds are good, so it's most likely a Wifi setting that is causing your issue. I would swap the modem first, since the new CODA modem is DOCSIS 3.1 which helps with latency and speed. Once you get the new modem use these WiFi settings:</P>
<P>&nbsp;</P>
<P>UpNp: Off, WPS: Off</P>
<P>Security: WPA 2 with AES Encryption</P>
<P>2.4Ghz: channel width: 20mhz, wireless channels 1, 6, or 11 only.&nbsp;</P>
<P>5Ghz: channel width: 80mhz, wireless channel 149 or higher.&nbsp;</P>
<P>&nbsp;</P>
<P>&nbsp;</P>Tue, 01 Aug 2017 17:23:31 GMThttps://communityforums.rogers.com/t5/Internet/Problem-with-wifi-connection/m-p/400424#M47408gp-se2017-08-01T17:23:31ZRe: Problem with wifi connectionhttps://communityforums.rogers.com/t5/Internet/Problem-with-wifi-connection/m-p/400430#M47409
<P>That would be my first guess.. is that between the two, the wireless settings changed, as for what channel, etc.. and may either be getting interference, or competition on that channel</P>Tue, 01 Aug 2017 17:23:55 GMThttps://communityforums.rogers.com/t5/Internet/Problem-with-wifi-connection/m-p/400430#M47409Gdkitty2017-08-01T17:23:55ZRe: Problem with wifi connectionhttps://communityforums.rogers.com/t5/Internet/Problem-with-wifi-connection/m-p/400462#M47415
<P>So I recently moved into a new location and I don't have access to the router to hook up an Ethernet cord to my computer and I&nbsp;didn't have an integrated Wireless NIC on my MB. So I bought a wireless NIC. I also bought a wireless USB dongle and borrowed a wireless extender that connects by Ethernet to the motherboard. But I'm still having the same issue. Whenever another device connects to the router which sits pretty far away my connection lags or drops completely for a few seconds.&nbsp;I run a continuous ping to my default gateway and it doesn't matter what time of connection I am using this will happen. It goes from 4-5ms to upwards of 2500+ms. I started using wireshark to do a packet capture and I noticed that my PC was receiving packets for things I wasn't doing, but it would receive said packets and then drop that connection. Almost like it was taking all the packets and than dropping the ones it didn't need. We use dynamic ips and so I removed all the port forwards that were happening, figuring that was the cause, but it wasn't. I, originally, thought it was a distance issue hence the extender, but it still happens whether I use the LAN connection or the Wi-Fi connection to the extender. As a network security &nbsp;professional I have tried everything I can think of, right up to changing the MTU. We have a CODA-4582 modem/router.</P>Tue, 01 Aug 2017 21:36:28 GMThttps://communityforums.rogers.com/t5/Internet/Problem-with-wifi-connection/m-p/400462#M47415GanerSixteen2017-08-01T21:36:28ZRe: Problem with wifi connectionhttps://communityforums.rogers.com/t5/Internet/Problem-with-wifi-connection/m-p/400480#M47428
<P><LI-USER uid="1844778"></LI-USER>&nbsp;do you happen to have something like a 50 ft Cat 6 cable that would allow you to connect the pc to the modem via ethernet for test purposes, thus taking any wifi issues out of the picture. &nbsp;I'm wondering if this is solely a wifi problem, or a modem problem? &nbsp;Only way to really determine that is to connect directly to the modem. &nbsp;Do you run any other devices via ethernet to the modem and if so, do they exhibit any connection issues? &nbsp;Do any other wifi devices exhibit problems when their connected to the modem's wifi network?</P>
<P>&nbsp;</P>
<P>When you say that you are using dynamic IPs, is that to indicate that you simply let the modem's DHCP assign the IP addresses on the LAN?&nbsp;</P>
<P>&nbsp;</P>
<P>What model of modem do you have, a black CGN3xxx, as seen by the model sticker at the back of the modem, or, the white CODA-4582? &nbsp;If you have a CGN3xxx modem, can you let me know what model it is?&nbsp;</P>
<P>&nbsp;</P>
<P>Have you checked the wifi environment with an application such as inSSIDer to determine whom else you're competing with for clear channel space?</P>
<P>&nbsp;</P>
<P>Are you running via 2.4 or 5 Ghz wifi network from the extender to the modem?</P>Wed, 02 Aug 2017 05:16:13 GMThttps://communityforums.rogers.com/t5/Internet/Problem-with-wifi-connection/m-p/400480#M47428Datalink2017-08-02T05:16:13ZRe: Problem with wifi connectionhttps://communityforums.rogers.com/t5/Internet/Problem-with-wifi-connection/m-p/400481#M47429
<P>Yes the computer that was connected experiences issues. DCHP is assigning the IP addresses. It is a white CODA-4582. I have not checked whether I am competing for space on the channel but I probably am. And I run it on both 2.4 and 5 Ghz and have the same issue.</P>Wed, 02 Aug 2017 06:52:20 GMThttps://communityforums.rogers.com/t5/Internet/Problem-with-wifi-connection/m-p/400481#M47429GanerSixteen2017-08-02T06:52:20ZRe: Problem with wifi connectionhttps://communityforums.rogers.com/t5/Internet/Problem-with-wifi-connection/m-p/400486#M47430
<P>Might be a case of interference period, rather than competing wifi.<BR />Something like having a microwave, or a 2.4 based portable phone base, in between where the router and where you are.<BR />Even sometimes parts of the house can cause it.. major metal.. lots of pipes in a portion of the wall/floor, an ibeam in the way, etc. &nbsp;(my main floor bathroom, while only 15 ft from the router.. the signal jumps up and down)</P>
<P>&nbsp;</P>
<P>&nbsp;</P>Wed, 02 Aug 2017 12:47:56 GMThttps://communityforums.rogers.com/t5/Internet/Problem-with-wifi-connection/m-p/400486#M47430Gdkitty2017-08-02T12:47:56ZRe: Problem with wifi connectionhttps://communityforums.rogers.com/t5/Internet/Problem-with-wifi-connection/m-p/400488#M47431
<BLOCKQUOTE><HR /><LI-USER uid="768400"></LI-USER> wrote:<BR /><BLOCKQUOTE><HR /><LI-USER uid="1657228"></LI-USER> wrote:<BR /><P>I tried to do it myself but system doesnt allow me to log into the router settings although password and username I entered was correct</P><HR /></BLOCKQUOTE><P><LI-USER uid="1657228"></LI-USER></P><P>What is the error message you are getting when you try and log in to the modem?&nbsp;</P><P>&nbsp;</P><HR /></BLOCKQUOTE><P>Wrong password,which I got from the back of the router.I checked it 6 times,wont work.</P>Wed, 02 Aug 2017 12:58:25 GMThttps://communityforums.rogers.com/t5/Internet/Problem-with-wifi-connection/m-p/400488#M47431Stan552017-08-02T12:58:25ZRe: Problem with wifi connectionhttps://communityforums.rogers.com/t5/Internet/Problem-with-wifi-connection/m-p/400504#M47436
<P>Yeah it could be environment but I was hoping someone had another solution I haven't thought of.</P>Wed, 02 Aug 2017 16:57:32 GMThttps://communityforums.rogers.com/t5/Internet/Problem-with-wifi-connection/m-p/400504#M47436GanerSixteen2017-08-02T16:57:32ZRe: Problem with wifi connectionhttps://communityforums.rogers.com/t5/Internet/Problem-with-wifi-connection/m-p/400509#M47437
<P><LI-USER uid="1844778"></LI-USER>, have a look at the following post regarding wifi. &nbsp;</P>
<P>&nbsp;</P>
<P><A href="http://communityforums.rogers.com/t5/Internet/slow-wifi/m-p/399949#M47222" target="_blank">http://communityforums.rogers.com/t5/Internet/slow-wifi/m-p/399949#M47222</A></P>
<P>&nbsp;</P>
<P>There are other possible solutions as well:</P>
<P>&nbsp;</P>
<P>1. &nbsp;If you have a home that was built within the last 15 years or so, check behind a wallplate that has an existing cable or phone connection on it. &nbsp;Look for additional cable and ethernet cabling behind the wallplate. &nbsp;That would indicate that you have structured wiring built into the home but not completed. &nbsp;That Structured wiring bundle is comprised of two RG-6 cables for satellite, Cat-5e or Cat-6 for ethernet and one Cat-3 (possibly Cat-5) for telephones. &nbsp;If that is present, it could make this much simpler.&nbsp;</P>
<P>&nbsp;</P>
<P>2. &nbsp;If you only have a cable connection near the desk, you could consider MoCA adapters such as this to run ethernet to the desk:</P>
<P>&nbsp;</P>
<P><A href="https://www.actiontec.com/products/home-networking/ecb6200/" target="_blank">https://www.actiontec.com/products/home-networking/ecb6200/</A></P>
<P>&nbsp;</P>
<P>The latest trial firmware for the CODA-4582 contains MoCA 2.0 capability, so, you could conceivably only need to buy one adapter. &nbsp;There are a couple of items to keep in mind that I can lay out later.&nbsp;</P>
<P>&nbsp;</P>
<P>3. &nbsp;If the room that the Modem was located in, and the room that the desk was sitting in were run off of the same side of the electrical power panel, you could consider powerline adapters as well. &nbsp;The latest version of these is the Homeplug AV2 adapters, which use all three of the electrical lines, line, ground and neutral to run data:</P>
<P>&nbsp;</P>
<P><A href="http://www.homeplug.org/tech-resources/hpav2_next_gen/" target="_blank">http://www.homeplug.org/tech-resources/hpav2_next_gen/</A></P>
<P>&nbsp;</P>
<P>4. &nbsp;Fwiw, the CODA-4582 does not have transmit beamforming enabled. &nbsp;You could consider going the route of adding a router which runs 802.11ac, giving you the capability to run transmit beamforming for 5 Ghz 802.11ac. &nbsp;That might help connecting directly to the desktop wifi nic card. &nbsp;Out of curiosity, what card did you buy? &nbsp;Are the antenna located off of the card at the back of the pc, or are they on top of the desk, connected via antenna cable to the nic card? &nbsp;I only ever recommend routers with external antenna in order to get the antenna away from any shielding or interference from the router itself. &nbsp;My personal preference for an all in one router is an Asus router, fwif.&nbsp;</P>
<P>&nbsp;</P>
<P>5. &nbsp;Depending on the performance of the nic card and its antenna, you could also consider adding a router at the desk location and run that router in Bridge mode. &nbsp;That not the same as the modem's Bridge mode. &nbsp;A router in Bridge mode acts as the second half of a wifi Bridge back to the modem, similar to what your extender is doing now, but, its has the benefit of external antenna and much faster processing. &nbsp;</P>
<P>&nbsp;</P>
<P>So, there are some options, its a matter of how important reliable internet access is at your desk, and how much you want to spend to achieve that. &nbsp;First thing I would do is sort out the wifi environment that your in. &nbsp;Maybe switching channels might help. If you can run the wifi network in the channel 149 to 161 range that would probably help. &nbsp;Running 802.11ac would also help. &nbsp;After that I would look at the issue of any additional cabling which might be hidden behind the wallplates and at the structured wiring cabinet, and then consider MoCA adapters which can run over the cable system in your home. &nbsp;</P>Wed, 02 Aug 2017 17:35:22 GMThttps://communityforums.rogers.com/t5/Internet/Problem-with-wifi-connection/m-p/400509#M47437Datalink2017-08-02T17:35:22Z