Key Learning Points

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This exciting resource is a library of 39 video clips on various aspects of communication, plus a comprehensive guide for using the clips in a number of innovative ways. Designed for maximum flexibility, the Communication Toolkit provides you with high quality video vignettes that you can use in your own custom training courses. Each vignette/clip runs from 20 seconds to 3 minutes and depicts a common workplace interaction. Suggestions are provided for using the clips to draw out specific lessons/skills on communication.

The 39 clips in the Toolkit fall into the following communication skill categories:

Speaking Clearly and Specifically

Listening/Asking for Clarification

Non-verbal Communication

Resolving Conflict/Difficult Conversations

Group Communication

Presentation Skills

Clips are provided in two formats:

Format 1: The clip is introduced with some brief narration. The narration sets up the scene and gives a very general idea of what to look for in the vignette. As the narration plays, key phrases and words are highlighted through on-screen graphics.

Format 2: The scene plays without any set-up narration/onscreen graphics.

The accompanying Leader’s Guide contains the following information for each clip:

Primary and secondary skills that can be taught using the clips

Suggested training applications

Background information relevant to the clip

Scene description and photo

Suggested Discussion Questions along with possible responses

Activity Suggestions

Key points to draw from the clip

Ideas for following up on training conducted

Suggestions for using the clip in conjunction with other clips in the Communication Toolkit