Mobile Police Patlabor Figure

Description

Our Business Policy

We at BOOKOFF USA INC. are in the business of reuse, buying and selling items from books, games, and DVDs, to things like collectibles, electronics, and more!

We have stores in California, Hawaii, and New York. Residents of these states will be charged their local state tax.

Our online business open M-F 10am-6pm for handling shipping and customer service. We are closed on weekends and some holidays.

Handling typically takes about 1 business day before shipping your item out.【Payment】 We accept most of the major payment options. We will cancel the order if we don't receive the payment in 14 days. 【Shipping】

※Currently experiencing the huge delay on shipment because of Covid 19. For the items importing from Japan, it could take possibly a month. For the Southern California residents, Local Pick-up available

Items ship in basically 1 business days of cleared payment.

It usually takes 4 to 10 days for delivery depending on your location. We have to get some items from Japan and please allow us 1 to 2 weeks more for those items from Japan.

We do combine shipment for most of the items. If it doesn't automatically set, please ask us for it. You will see the discounted shipping cost.Please make sure the "ship to" address on your account is correct at the time of payment. We can not correct or revise customer shipping addresses, especially for international shipments. We are not responsible for packages that are shipped to the incorrect address due to buyer error.【Return Policy】

Since our items are used items, we can't accept returns if you just change your mind and don't want it anymore. We accept returns only if items are defective from a functionality issue or damage from shipping.

Please contact us and return item within 30 days following receipt of it.

There are certain situations where only partial refunds are granted (if applicable) Book with obvious signs of use CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened Any item not in its original condition, is damaged or missing parts for reasons not due to our error Any item that is returned more than 30 days after delivery

Refunds (if applicable) Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable) If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at salespromotion@bookoff.us.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.