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Our services

“No one can whistle a symphony. It takes an orchestra to play it.”

At REM we know that the key to creating memorable, successful events is teamwork. We work in partnership with our clients, suppliers, trader, exhibitors and visitors to create one-of-a-kind events that exceed expectations.

It’s a philosophy that’s served us well: REM has been named Event Organiser of the Year three times in the last 10 years.

We bring a winning combination of creativity, sheer hard work, determination, strong financial control, clear communication and a team of highly experienced people to every job, helping us to delivery exactly what our clients want.

We also like to think we’re friendly and approachable, taking some of the stresses and strains out of organising your event.

Creative design

We’ve brought Admiral Nelson back to life, created snow in a Victorian Christmas festival complete with a cast of hundreds, arranged for Concorde to make a surprise appearance, told an inspiring story on the side of a ship and programmed spectacular firework displays. Contrary to popular belief, creative ideas are not always linked to big budgets: with a mix of passion, vision and old-fashioned hard work, we can help bring your event ideas to life.

Event management

Working in close partnership with our clients is at the heart of what we do. We foster dynamic, progressive and solution-based relationships to create successful events that are delivered to brief, on time and in budget.

Our dedicated Project Managers will work hand-in-hand with you to ensure that your event meets all expectations, hand-picking the right team for the job and keeping you updated every step of the way.

Production and site services

You can have the greatest idea in the world for an event but unless you have the three Ps* in place, the chances are that your visitors will feel less than enthusiastic. Toilets, cabins, generators, fences, barriers, fire extinguishers, endless cable ties plus hundreds of other items, large and small, all make for a well-designed and well-managed event site.

Our experienced full-time site and procurement manager has an incredibly practical approach to problem solving, working with an experienced site crew team and zone managers to make sure that everything runs smoothly when your visitors arrive.

*If anyone can work out what the three Ps are we would be delighted to hear your interpretation.

Stakeholder management

Any management manual will tell you that communication is important – we put a huge amount of emphasis on this. We believe it builds strong relationships, a feeling of security and trust and a healthy exchange of ideas and opinions.

The first step is to decide who gets what information and how often. The client sits at the top of the tree and we provide management reports detailing revenue, ticket sales, marketing activity, progress towards targets and everything else you need to know. This is backed by budget updates and a “traffic light “based report highlighting areas for action, areas that are becoming sensitive and areas that are proceeding well.

The communication structure also takes into account relevant stakeholders, local authorities and the blue light services. On most sites, we will sit alongside security, police and ambulance services at event control, reacting quickly and effectively to any incidents.

Site layout

The physical layout of a site determines how your visitors will enjoy their experience of your event. As well as being a health and safety imperative to avoid pinch points, traders and exhibitors will want to operate in areas of maximum footfall. Emergency vehicles may require access along with dozens of other considerations.
Our site planning department uses a range of software, the principle one being AutoCAD to make detailed, correctly scaled drawings.

Marketing and media

“Build it and they will come” – if only that were true. Not only do we create, produce and manage events to award-winning standards, we also like to make sure that other people get to see the results. We are happy to work with existing client marketing departments or provide a bespoke proposal that will ensure your message reaches the target market.

Most marketing people will tell you they never have enough budget so we make sure that the marketing and media spend achieves best value and maximum effectiveness through strongly negotiated media buying, the development of effective shared marketing activities and the inclusion of interested external third parties.

Trading and exhibiting

During the course of the year, we manage shows, festivals and events that offer fantastic opportunities for promoting your products and services. Prices are designed to suit all budgets so whether you’re a global giant or a local trader, there is an option to suit your pocket. We can also help with any extras you may require, including power, marquees, furniture, floors and lights. Our site crew are a friendly bunch and our aim is to make your trading experience as smooth and rewarding as possible.

Industry accreditation

Like many successful businesses, we never take anything for granted or rest on our laurels. To keep us on our toes we have been through rigorous accreditation processes, including:

Contractors Health and Safety Assessment Scheme
CHAS is established as the market leader for health and safety pre-qualification in the UK. It is a non-commercial scheme available to suppliers (those who provide goods and services) and to organisations (buyers) looking for suitably competent suppliers.http://www.chas.gov.uk

Investors in People
This is a flexible and easy-to-use standard that helps organisations transform their business performance. Frameworks are outcome focused, outlining what organisations need to achieve, but never prescribing how. This flexible approach allows thousands of different employers of every sector and size to use the same framework.http://www.investorsinpeople.co.uk

We also take pride in our membership of the event industry’s leading trade associations:

National Outdoor Events Association
NOEA, established in 1979, is the only trade association specialising in the outdoor events industry and is able to connect some 500 members covering local authorities, festival and event organisers, universities/students, entertainment agencies, promoters, venues and suppliers of equipment and services with practitioners in the world of outdoor events.http://www.noea.org.uk

Production Services Association
The PSA is a collection of the best live event service companies, technicians and designers. Members support the association’s work to set, raise and maintain standards in the sector. If you’re organising an event, it’s better to use people that support those standards rather than people that don’t.http://www.psa.org.uk

Awards

False modesty may be regarded as charming in some quarters but we are allowing ourselves a rather more loud and proud approach.
Richmond Event Management has received the coveted Event Organiser of the Year on no less than three occasions in 2006, 2007 and 2009 at the Event Industry Awards organised by the Event Services Association. In 2006 and 2007 we were named the Most Effective Event Activity by Sector, Live Event: Marine/Aerospace for the International Festival of the Sea and the HMS Clyde Naming Ceremony at the Event Awards. The Clyde ceremony also awarded us The Event Award – Live Event of the Year.

Health and safety

We have a very positive and constructive attitude to health and safety, simply because we believe it is a fundamental part of the visitor experience. Rather than being seen as an impediment to the running of an event, our fully qualified in-house specialists believe in finding solutions without compromising or taking shortcuts. As a result we have an enviable record and reputation for delivering safe, secure events. Professional qualifications work hand-in-hand with practical experience to ensure that any dramas are artistic and confined to where they are supposed to be.