Challenge: Like many practices, Mississippi Vision has dedicated team members who handle scheduling of evaluations and same day surgeries. While schedulers work in clinic, they are unable to return messages until the next day. The practice wanted to improve the referral experience for both referring doctors and their patients.

Solution: Because patients are more likely to follow through when they leave with an appointment in hand, the team partnered with Sophrona to create a new referral process by utilizing the Referral Portal.

Result: Implementing Sophrona’s Referral Portal allows Mississippi Vision to alleviate referring doctor wait time through Real-Time Scheduling. The Referral Portal also reduces staff time spent returning calls and helped the practice save the cost of hiring an additional full time employee.

"We were fielding increasing complaints about the wait time involved with our referral process, but we needed a sufficient increase in volume to make room for an additional scheduler and justify the cost of hiring a full-time employee. Sophrona’s Referral Portal bridged the gap. Now, our referring doctors schedule appointments while their patient is still in the office, which saves everyone time."

Sophrona’s Referral Portal

Referral Portal is helping Mississippi Vision develop an efficient, MIPS friendly referral process. After testing with a small group of referring providers the first few months, every doctor had referred patients through the Referral Portal. To learn more about how Sophrona can help your practice grow referrals by reducing referral time, contact our team.

"Before, the volume of calls was overwhelming and we needed another person. Now, our referring doctors love using the Referral Portal. We benefit 110% from having it because it streamlines everything for referring doctors, patients and our practice."