A: In a word - speed. MTN 4G provides lightning fast mobile internet speeds (over 100Mbps). Impressive right? MTN 4G is available in Kigali and other up-country areas. When you make or receive a call, your service will automatically switch from 4G onto the MTN 3G network. When you make or receive a call, you'll notice the '4G' or 'LTE' symbol on your screen will switch to a 3G symbol. When you finish your call, your service will reconnect back onto 4G where available.

Q: What is difference between the names LTE and 4G?

A: There is absolutely no difference. 4G also often referred to as LTE, stands for 'Long Term Evolution'. Different handset manufacturers refer to both terms so on an iPhone you will see 'LTE' on the screen (when in 4G coverage) and in your menu settings, whereas on Android devices you could have both '4G' and 'LTE' on your screen and in menu settings.

Q: Where is the MTN 4G network?A: The MTN 4G network is available in Kigali and other districts across Rwanda as per the table below:

KIGALI

Northern Province

Western Province

Southern Province

Eastern Province

GASABO

NYARUGENGE

KICUKIRO

GICUMBI

MUSANZE

RULINDO

BURERA

GAKENKE

KARONGI

RUBAVU

RUSIZI

NYAMASHEKE

RUTSIRO

NGORORERO

NYABIHU

MUHANGA

HUYE

KAMONYI

RUHANGO

NYANZA

GISAGARA

NYAMAGABE

NYARUGURU

BUGESERA

RWAMAGANA

KAYONZA

NGOMA

NYAGATARE

GATSIBO

KIREHE

Q: How will I know where 4G is?

A: When you're getting 4G coverage on your 4G-enabled phone, you'll see either '4G' or 'LTE' appear next to the signal bars at the top of your screen.

Q: Will my device always stay connected to 4G?

A: You might notice that your device is switching between 3G and 4G coverage as you move around - that's because it will automatically * the strongest signal for the area you're in. If you are using a dongle, MiFi or router, while connected to a laptop or computer, the device web interface will display either 4G or 3G.

Q: MTN launched 4G in 2015, what is different with the launch then and now?

A: When we launched 4G in 2015, it was restricted to modems compared to now where we have 4G on mobile devices. The technology was also very new and there was a lot to learn. For example, our customers using 4G then could not automatically switch between the technology and the older 3G. This meant that in areas, where olleh Rwanda networks did not have 4G coverage, customers could not use the service. MTN has since worked with our technology partners to fix these challenges. In addition, the 4G coverage this time covers a much wider area across Rwanda. Olleh has extended the 4G network to more than 17 districts out of 30, covering major towns across the country. Olleh has also invested significantly in capacity and can therefore accommodate larger numbers of customers simultaneously using the network at any one time.

Q: Which devices in MTN's range are 4G ready?

A: MTN has a wide range of affordable devices that suit different customer segments. Please visit our service centers country wide for more information on devices.

Q: Can I turn 4G off?

A: You can deactivate 4G on your phone, dongle/MiFi or tablet's menu settings. This lets you easily turn it off and on whenever you want. However, if you choose this option and * your phone or tablet's software in the future, 4G may default back 'on', so watch out for that.

Q: Do I need a new SIM card?

A: You will need a new 4G SIM card. You can easily swap your old SIM card for a 4G SIM card at any MTN Service Centre at only 1000 Rwf

Q: Does 4G cost extra?

A: Not necessarily. Let us say you have been taking 30 minutes to download a movie, with 4G, you could get it within 5 minutes. The idea is that with 4G you get to do more in much less time.

For further assistance, please call MTN’s customer service toll free line 100, contact us via Twitter @mtnrwanda or Facebook MTNRw