The Office of the Ombudsman issued its Statement of Intent yesterday, setting out what they plan to do over the next five years. we’ve been hearing a lot recently about how the office is failing to deal with the deluge of complaints it must now handle, and the Statement of Intent confirms it. Here’s their projected performance targets for handling OIA complaints:

Spot the difference: their budget target – on which their budget is based – underestimates demand by 75% or more. It’s a similar story for Ombudsman’s act complaints: they have a target of 8,000 contacts/complaints a year, and they’re actually dealing with 11,000. Which is why people are waiting years to have their complaints resolved. Further down they note that

there is a risk we will not be able to meet stakeholder expectations of the time taken to complete the complaints and other contacts we receive.

Timeliness is often critical to complainants and significant failures in this regard carry the risk that people will choose not to turn to us or, if they do, the outcomes we can achieve will not be relevant, useful or appropriate.

No shit. OIA requests are often highly time sensitive. If you have to wait two to five years to get an effective response, there’s simply no point asking. And that has unpleasant implications, not just for transparency, but for confidence in our system of government overall.

But its not just complaint-handling which is underfunded. The Ombudsman also has a vital role in inspecting places of detention to ensure that detention conditions are humane. And there the targets are similarly dismal. They have a target that only 80% of their recommendations in this area are accepted. Given that these are recommendations to end inhumane treatment, I’d expect that target to be 100%. Then there’s this:

There are also approximately an additional 130 aged care facilities with dementia units that may fall within our designation in respect of health and disability places of detention. If so, we would need to seek additional funding in order to conduct regular inspections of these facilities.

Yes, they’re not even funded to inspect every class of detention facility – which means inhumane treatment may be going undetected and uncorrected.

These are serious problems. And the root cause behind most of them seems to be underfunding. The Ombudsman is our watchdog against the government. If we want it to do that job effectively, its needs to be funded properly. But what politician would ever want to do that?

Govtdepts and councils know how stretched they are so if you get too close to something they dont want you to get, they throw out a reason and tell you if you dont like it to go the ombudsmen. They know it will take years.

I tell the ombudsmen it is something needed for litigation and give them hearing dates. It makes no difference.

The weathertight tribunal is very lax on councils discovery obligations leaving some clients no where to go.

Ok – here’s the simple solution. Make the Office of the Ombudsman responsible for the implementation of the Public Records Act 2005 – instead of the National Office of the Archives. If full and accurate public records were created and maintained – and made publicly available for public scrutiny – then there would arguably a lot less work for the Office of the Ombudsman in dealing with complaints about failings in the provision of official information. How can you have transparency and accountability without proper written records? The implementation of the Public Records Act in a full and thorough way is an absolute priority for a genuinely ‘open, transparent and accountable’ NZ at local and central government level and judiciary.

This explains it all to me. I have made some own OIA requests to some government departments or agencies, and they were not satisfactory, and in some cases took far too long. Hence a couple of complaints went to the Ombudsman, and are still there, after a very long time.

Also have I heard that the quality of Ombudsman Office decisions themselves has suffered, indicating that they do not seem keen on dealing with certain complaints, and they use discretion and all kinds of reasons to not investigate some complaints from “common” citizens or residents. A re-prioritising process leads to only very serious complaints being dealt with.

This is in my view intentional, and the government keeps a tight grip on their purse strings, leaving Ombudsman, same as certain Commissioners and their staff, to struggle with work loads they cannot cope with.

It is clear to many out here, that the increase of complaints can at least partly be blamed on the government and their various departments making more mistakes, on them failing in performance and duties, and so forth. Also have law changes led to more complaints, questioning the fairness of implementation and consequences that come with them.

So much for the National Party led government’s “better public service”! This is part of the price for it.

Democracy, justice and fairness are being denied in increasing cases, and with lack of transparency and insufficient investigations and recommendations delivered by the Ombudsman, this country is being run like an ever more “authoritarian” kind of state.

In another sign the City Rail Link is getting ever closer, Auckland Transport have also produced this information highlighting the impacts the construction will have on the surrounding area for users. There are a couple of significant impacts with the… ...

There are many good reasons for not sending NZ troops to support the US campaign against the Islamic State in Iraq. Thursday 5 March, there will be vigils to express opposition to the deployment: No military deployment in Iraq: Nationwide… ...

This morning's Herald has not one but two opinion pieces on the Northland by-election. First, here's Bryan Rudman: The March 28 Northland byelection had the makings of a real nailbiter if Labour had stood aside and made it a two-horse… ...

A Heart Foundation billboard depicting 'NZ's biggest killer' has been defaced with a sketch of Prime Minister John Key. The billboard aimed at raising awareness of heart disease as "New Zealand's biggest killer" will now have to be taken… ...

. . In his recent statement to Parliament, Dear Leader Key made this commitment to the people of New Zealand when announcing that troops would be sent to Iraq; “The deployment will be reviewed after nine months and will be… ...

Brian Leyland has written an op-ed in the herald that is so comically wrong it’s hard not to ignore. Every single one of the 13 paragraphs contains (often basic) factual errors or opinion masquerading as fact. So I thought I’d… ...

by Phil DuncanMoney can’t buy me love, went the old Beatles song. Perhaps Mana and the left currents within it should’ve taken the Beatles’ point to heart.Although the sections of the left that supported Mana and the InternetMana… ...

Press Release – iPredict Voters in Ireland are overwhelmingly expected to vote to allow same-sex marriage in a referendum on 22 May , according to the combined wisdom of the 8000+ registered traders on New Zealands predictions market, iPredict.… ...

Look, I know you are all fired up about this Asian foreign driver thing. But just stop it. Now. You are the last nation on Earth to be complaining about foreign drivers. You are the most reckless, selfish and unthinking drivers… ...

The quashing of the convictions of Teina Pora for the rape and murder of Susan Burdett in 1992 has shone a spotlight once again on a major gap in the New Zealand justice system. To all intents and purposes, access… ...

A report from economics consultancy Econometrics estimates that New Zealand could save $10 million per lunar month if all the work that goes into solving sudoku puzzles were automated. The setting of sudoku is already largely computerised. If the solving… ...

Economic Policies for an Incoming Labour Government By Bryan Gould and George Tait EdwardsPart 2 of 9: Stimulating Wealth Creation If we are to find that better way, we must clearly understand the failures and deficiencies of what has gone… ...

Income Equality Aotearoa New Zealand Inc. Closing the Gap MEDIA RELEASE: 3rd March 2015 “We are delighted to see that the politicians have recognised the greed and selfishness embodied in their initial response to their remuneration increases and are now… ...

So there I was, confidently predicting that Winston Peters wouldn’t risk the humiliation of losing in the Northland by-election… At the end of the day, perhaps the most important point is that Winston Peters really doesn’t like losing. He won’t put himself forward as… ...

Guest Post by Ryan Mearns, Generation ZeroAs we outlined yesterday Auckland Council’s transport budget options in the Long Term Plan offered a false choice. Build everything in the Auckland Plan Network at the cost of finding an extra $300 million a… ...

New Zealanders have been going to the polls for the better part of 150 years. And over that time, voting has changed dramatically. For example, drunkenness, bribery and double voting are no longer considered just part of the day! Thankfully!… ...

Welcome to Australia, where if you don't like the government's racist refugee deportation policies, their airline collaborator will ban you from flying:Qantas has banned a Melbourne man from flying with them after he asked to be removed from a flight… ...

The development of new knowledge and technology is growing at a faster rate than ever before and successful businesses generally have to remain at the cutting edge of their industries to survive. We are now operating in a global, interconnected… ...

One of the predictions about climate change is that climate change-induced drought and famine will lead to more wars. Sadly, it turns out that what is happening in Syria is one of those wars:Drawing one of the strongest links yet… ...

“Do we want to be a society that is supportive, that is inclusive and compassionate, where it is acknowledged that not all can prosper, where those who are most vulnerable, most in need of help, are not seen as lazy… ...

Howie Tamati, sole Maori councillor on the New Plymouth District Council, sees the granting of Maori wards on local councils as a step in the right direction, “not the right answer but a start” (Insight, Radio NZ, March 1st). He… ...

This is a really good post on Christchurch’s future cycling infrastructure. I don’t have a huge amount to add to it, but would suggest you read it, if you prefer your cycling analysis to be backed up by research rather… ...

Gallant Deeds: New Zealand SAS troopers returning from a bitter fire-fight at the Kabul Intercontinental Hotel, Afghanistan, June 2011. The NZ Defence Force is fanatical in its determination to control the totality of information emerging from the theatres in which its… ...

I was wondering why there’s been so much media about the $168,000 rude cake on Facebook HRT finding, and then I read the Tribunal decision which you can find here. It is very long, and amazing in a way that can’t… ...

As readers know, John Key has decided to change the law to change a proposed 5% pay increase for MPs into a 1-2% increase instead. First, this is really smart politics. People hate paying MPs anything, so paying them less… ...

Cry Havoc! For the first time in many years a major New Zealand Christian denomination has come out in support of military action. But have the Catholic Bishops interpreted their Church's "Just War Doctrine" correctly? (Graphic: Warmonger by John… ...

This bulletin inventories reactions to recent revelations made about Wiilie Soon's relationship with the fossil fuel industry while employed by the Smithsonian Institution at the Harvard-Smithsonian Center for Astrophysics. This bulletin also functions as a supplementary reading list to Dana's recently posted… ...

Let’s be clear: constitutionally, the Executive decides where and how troops are deployed. John Key did not need Parliament’s approval to go to war. And let’s be clear: Key is going to war. Iraq is at war. Training its… ...

Press Release – Doctors for Healthy Trade A careful assessment of what could happen to the health of New Zealanders under the Trans Pacific Partnership Agreement (TPPA) is needed, say New Zealand doctors. An Australian report Negotiating Healthy Trade in… ...

Press Release – Public Health Association of Australia A report released today by a large team of academics and non-government health organisations reveals that the Trans-Pacific Partnership Agreement (TPP) poses risks to the health of Australians in areas such as… ...

Professor Shiba knew that some day he might be captured by the Yamatais – he, who alone knew the secrets of the ancient monster race that would soon rise up to conquer the world. So he patiently stored himself in… ...

Is this for real? Mike Hosking equates jobs, such as his, a talking head with a soldier’s deployment in Iraq? Please tell me this man is joking? Unbelievable. Is this the ‘get some guts’ that Key talks about? Getting guts… ...

by Danios Below, I have reproduced a year-by-year timeline of America’s wars, which reveals something quite interesting: since the United States was founded in 1776, she has been at war during 214 out of her 235 calendar… ...

They say that imitation is the sincerest form of flattery so we were extremely flattered to see Auckland Transport today start using the images below to advertise some of the benefits of the City Rail Link. … ...

Policy Quarterly has just published papers from a symposium on distributional inequality held last June. There are really interesting papers by Geoff Bertram, Phillip Morrison, Bill Rosenberg and Simon Chapple et al which you may want to read for yourself.read&hellip; ...

Bartholomew Leading A broken rib is no big deal. Sure, it hurts like Hell, but three or more broken ribs hurt worse and, snapped and broken and freely moving under the weight and pressure of a 280lb man can… ...

Tony Abbott's visit to New Zealand gave Australian political commentators another excuse to highlight the failings of his leadership, by comparing him with John Key. However, their list of John Key's successes is a little... odd:Key has, with a minimum… ...

The fight against Islamic State is not the fight of the oppressor against the disposed and the poor. Its leaders and disciples are mostly educated and middle class, if not wealthy. It’s the victims in Iraq and Syria who are the poor.read more ...

Share this:

Related

The Privy Council’s decision to quash Teina Pora’s convictions for the rape and murder of Susan Burdett could be the final chapter in a case that should have been closed years ago, Labour’s Justice Spokesperson Jacinda Ardern says. “Teina Pora… ...

The current and previous Revenue Ministers must front up and explain how the child support system had a budget blowout from $30 million to $210 million in just four years, says Labour’s Revenue spokesperson Clayton Cosgrove. “Peter Dunne was Revenue… ...

A review of the way MPs’ pay is set should also look at ways to curb excessive rises in the salaries of public service chief executives, Labour Leader Andrew Little says. “Some of these CEOs have had stratospheric pay increases… ...

The minimum wage rose by 50 cents this month from 14.25 to 14.75. While it’s a small step towards ensuring minimum workers get a fair share, it’s important to remember that real wages only rose 1.5% while productivity rose by… ...

It should seem obvious to employers, private or public, that it’s important to do what you can to retain your best, most experienced staff. They make life easier for you because they’re effective, attentive and often respected by those around… ...

That ban was widely hailed, and spurred efforts in other countries to get similar bans. However, apes are still being exploited, abused and killed, both in captivity and in the wild. Examples of cruelty, neglect and abuse abound. Apes are… ...

The only word to describe the latest building consent figures for Auckland is ‘tragic’, Labour’s Housing spokesperson Phil Twyford says. “Whatever the Government is doing to address the Auckland housing crisis, it is clearly not working. ...

A pest which could create havoc for New Zealand’s horticulture and agriculture sector must be as much a focus for the Government as hunting out fruit flies, Labour’s Biosecurity spokesperson Damien O’Connor says. “While the Ministry for Primary Industries is… ...

Despite new evidence showing that cuts to health spending are costing lives the Government continues to deny the sector is struggling, Labour’s Health spokesperson Annette King says. “Health services in New Zealand are in crisis. ...

When Hekia Parata became aware that the Whangaruru charter school was experiencing major problems her first action was to drop standards by reducing the number of qualified teachers they had to employ, Labour’s Education spokesperson Chris Hipkins has revealed. “Hekia… ...

John Key and Bill English need to be straight with New Zealanders about the damage their failure to diversify the economy is doing, after new figures show export growth plunged due to a collapse in dairy exports, says Grant Robertson.… ...

This week the International Monetary Fund released a report on the wider economic value in closing the gender pay gap. When even the bastions of free-market economics start to raise concerns about gender pay gaps, we have to realise how… ...

Labour will hold National to its promise to increase the support given to new parents of premature, multiple birth and babies born with disabilities, Labour’s paid parental leave campaigner Sue Moroney says. "I am naturally disappointed that after battling for… ...

Steven Joyce’s confession that he can no longer guarantee a pillar-free design for the New Zealand International Convention Centre shows the Government has abandoned its dream of creating an ‘iconic’ ‘world-class’ structure, says Labour Economic Development spokesperson David Clark. “Steven… ...

John Key might want to have a quiet word with Australian Prime Minister Tony Abbott about Canberra's just-announced crack down on offshore speculators when he visits New Zealand this week, Labour's Housing spokesperson Phil Twyford says."Tony Abbott's centre right government… ...

National backbencher Jacqui Dean has spoken out about overseas driver crashes, putting herself at odds with Prime Minister John Key who is on record as saying it’s not a big issue, Labour’s Transport spokesperson Phil Twyford says. “I’m not surprised… ...

Last week I heard two Palestinians speak at Wellington events about the ongoing crisis in their country. Samar Sabawi spoke to a full house about the history of Palestine and gave us a lucid and disturbing account of the situation… ...

An Amnesty International report has once again criticised New Zealand’s track record on looking after our kids, Labour’s Children’s spokesperson Jacinda Ardern says. The annual report, which looks at global human rights abuses highlights not only the fact that high… ...

It is clear that the first draft of the Māori Language Bill was about structures and funding rather than the survival of te reo Māori, Labour’s Māori Development Spokesperson Nanaia Mahuta says. “Labour is pleased that the Minister of Māori… ...

This week the Greens have participated in awareness activity about Manus Island, the refugee camp on an island in Papua New Guinea where Australia dumps asylum seekers. John Key says that he has every confidence in the Australian Government’s claim… ...

James Shaw has been doing a series of blogs on the Election Inquiry into last year’s general election. I thought this was a great opportunity to raise an issue very dear to me – accessible voting. Last year’s general election… ...

Housing will continue to be a big issue in 2015. The latest Consumer Price Index, released last month, shows both good news and bad news on the housing front. After years of being the most expensive place to build a… ...

It is amazing that you can hear the song of the endangered North Island kokako in South Auckland’s Hunua Ranges, less than 50 kms from the central city. A heavy schedule of policy workshops at the Green Party’s Policy… ...

The Cricket World Cup has just opened in New Zealand, and it’s an opportunity for us to shine on the world stage. International sport can be a chance for us to build relationships with other countries, and examine what it… ...

This week it was my privilege to work with Sri Lankan Tamil communities in this country and host Australian journalist and human rights advocate Trevor Grant. I knew a bit about Trevor from his biography but I didn’t know just… ...

The Government is about to progress the final stages of the Animal Welfare Amendment bill. This will be our last opportunity to get changes made to improve the bill to ensure a better outcome for animals. I have put forwards… ...

Access to buildings is a big issue for many New Zealanders. It looks like that, due to the hard work and persistence of people in the disability community, the Government may finally be starting to take access to buildings seriously.… ...

The Green Party today called on the New Zealand Superannuation Fund (the Fund) to divest from fossil fuels, starting immediately with coal. The call was accompanied with a new report, Making money from a climate catastrophe: The case for divesting… ...

The Taxpayers’ Union is welcoming Labour Party revenue spokesperson, Clayton Cosgrove’s, challenge to former and current Revenue Ministers Peter Dunne and Todd McClay over the IRD’s child support cost blowout. Yesterday the Taxpayers’ Union alerted ...

Today 350 Aotearoa has launched a petition calling for TSB Bank to make a commitment to being fossil fuel free. The petition comes after TSB Bank, the Taranaki community-owned bank, last week announced it had written down its remaining $53.9… ...

Voters in Ireland are overwhelmingly expected to vote to allow same-sex marriage in a referendum on 22 May , according to the combined wisdom of the 8000+ registered traders on New Zealand’s predictions market, iPredict. Elsewhere in Europe, the ...

Susan Burdett was raped and murdered in her home in March 1992. In May 1994 Teina Pora (“the Appellant”) was convicted of the rape and murder of Ms Burdett and the aggravated burglary of her home. In 1999 the New… ...

Peace vigils calling for increased humanitarian assistance and diplomatic support for Middle East peace processes, and opposing the military deployment to Iraq, will be held around the country from Hokianga to Dunedin at 5pm on Thursday, 5 March. ...

The Privy Council’s upholding of the Teina Pora appeal is further evidence New Zealand needs a Criminal Cases Review Panel, Dean of the University of Canterbury’s School of Law, Associate Professor Chris Gallavin says. ...

The Privy Council’s upholding of the Teina Pora appeal is further evidence New Zealand needs a Criminal Cases Review Panel, Dean of the University of Canterbury’s School of Law, Associate Professor Chris Gallavin says. ...

A careful assessment of what could happen to the health of New Zealanders under the Trans Pacific Partnership Agreement (TPPA) is needed, say New Zealand doctors. An Australian report Negotiating Healthy Trade in Australia: Health Impact Assessment ...

Youth organisation, Generation Zero, is today launching a report - Fix Our City: An analysis of the Transport Budget in the 2015 - 2025 Long Term Plan - that proposes that Auckland Council focuses on a transport budget that prioritises… ...

“We are delighted to see that the politicians have recognised the greed and selfishness embodied in their initial response to their remuneration increases and are now proposing to amend the appropriate legislation. About time! ” ...