No dudes en contactar con nosotros en cualquier momento antes y después de la compra:
Do not hesitate to contact us anytime before and after your purchase:

shopkawaiiclothing at gmail.com

Intentamos hacer lo mejor para responder a todos vuestros emails tan pronto como podemos, sin embargo, debido a la cantidad de emails diarios y a las diferencias de zona horaria, puede que no podamos responder a vuestros emails inmediatamente.
We try our best to reply to your emails as soon as possible, however, due to high volume of daily incoming emails and time zone difference, we may not be able to reply your emails immediately.

Por favor permítenos 1-3 hábiles para responder. Si no recibes ninguna respuesta, por favor revisa tu cuenta de correo.
Please allow 1-3 business days for us to response. If you do not receive any reply from us, please check your email account.

Nos esforzamos para conseguir tu feedback positivo en todas las transacciones y las cinco estrellas. Desgraciadamente, si vas a darnos un feedback neutral/negativo, por favor contacta con nosotros en cualquier momento para resolver tu descontento y el problema.
We strive for positive feedback on all transactions and the five stars. Unfortunately, If you are planning to give us a neutral/negative feedback, please contact us at any time so as to clear up your discontent and resolve the problem.

How long will it take to receive my order? ¿Cuánto tiempo tarda en llegar el pedido?
Stardard Shipping with China Post Airmail with tracking number of the package takes 30-40 days to arrive, processing time can take 1-10 days, but sometimes it can take even more because in some cases factory has to produce the item and this takes time, so please be patient
El envío estándar con China Post Airmail con número de seguimiento del paquete tarda en llegar de 30-40 días, el tiempo para procesar el pedido puede ir de 1-10 días, pero a veces puede tardar incluso más porque en ciertas ocasiones la fábrica tiene que fabricar el producto y esto lleva su tiempo, por favor ten paciencia

What is this store's return and exchange policy? ¿Cuál es la política de devoluciones y cambios?
We accept return and exchange of products during the first 14 days after receiving the product, only in case you don't receive the package, if it is badly damaged, or if it doesn't have anything in common with the product's pic. We are not responsible of mistakes in size or color made by the buyer, we are very sorry.
Aceptamos la devolución y cambio de productos durante los primeros 14 días tras recibir el producto, solo en caso de que el producto no llegue, esté muy defectuoso, o no tenga nada que ver con lo mostrado en la foto. No nos hacemos responsables de incorrecciones de talla o color cometidos por el comprador, lo sentimos mucho.

Do you accept orders placed outside of the US? ¿Aceptáis pedidos de fuera de España?
We ship to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
Enviamos a alrededor de 200 países. Sin embargo, hay ciertos lugares a los que no podemos enviar. Si estás ubicado en uno de esos países contactaremos contigo.

Will my items be sent in one package? What about customs? ¿Mis productos serán enviados en un paquete? ¿Qué ocurre con las aduanas?
For logistical reasons, items in the same purchase will usually be sent in separate packages, even if you've specified combined shipping.
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country. We usually send orders in separate and smaller packages to avoid customs but they can be stopped anyway
Por razones logísticas los productos de una misma compra serán enviados a menudo en paquetes separados, incluso cuando hayas especificado el envío combinado. No somos responsables de cualquier tasa una vez que los paquetes se han enviado. Al comprar nuestros productos aceptas que uno o más paquetes puedan ser enviados y que podrían ser objeto de tasas adicionales cuando lleguen a tu país. A menudo enviamos los pedidos en paquetes separados más pequeños para evitar las aduanas pero podrían ser retenidos igualmente

What are the paying methods? ¿Cuáles son los métodos de pago?
We accept Paypal and credit card
Aceptamos Paypal y tarjeta de crédito

How can I contact with you? ¿Cómo puedo contactar con vosotros?
You can contact with us in shopkawaiiclothing@gmail.com
Puedes contactar con nosotros en shopkawaiiclothing@gmail.com

Are sizes the same as Europe or USA? ¿Las tallas son como en Europa o Usa?
No, we sell asian clothing, sizes are different, it is smaller than European or USA sizes, measurements in cm are written in the description of the product, please check this measurements before buying
No, nosotros vendemos ropa de tallas asiáticas, tiende a ser más pequeña, las medidas en cm están escritas en la descripción del producto, por favor mídete para asegurarte

How long will it take to receive my order? ¿Cuánto tiempo tarda en llegar el pedido?
Stardard Shipping with China Post Airmail with tracking number of the package takes 30-40 days to arrive, processing time can take 1-10 days, but sometimes it can take even more because in some cases factory has to produce the item and this takes time, so please be patient
El envío estándar con China Post Airmail con número de seguimiento del paquete tarda en llegar de 30-40 días, el tiempo para procesar el pedido puede ir de 1-10 días, pero a veces puede tardar incluso más porque en ciertas ocasiones la fábrica tiene que fabricar el producto y esto lleva su tiempo, por favor ten paciencia

What is this store's return and exchange policy? ¿Cuál es la política de devoluciones y cambios?
We accept return and exchange of products during the first 14 days after receiving the product, only in case you don't receive the package, if it is badly damaged, or if it doesn't have anything in common with the product's pic. We are not responsible of mistakes in size or color made by the buyer, we are very sorry.
Aceptamos la devolución y cambio de productos durante los primeros 14 días tras recibir el producto, solo en caso de que el producto no llegue, esté muy defectuoso, o no tenga nada que ver con lo mostrado en la foto. No nos hacemos responsables de incorrecciones de talla o color cometidos por el comprador, lo sentimos mucho.

Do you accept orders placed outside of the US? ¿Aceptáis pedidos de fuera de España?
We ship to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
Enviamos a alrededor de 200 países. Sin embargo, hay ciertos lugares a los que no podemos enviar. Si estás ubicado en uno de esos países contactaremos contigo.

Will my items be sent in one package? What about customs? ¿Mis productos serán enviados en un paquete? ¿Qué ocurre con las aduanas?
For logistical reasons, items in the same purchase will usually be sent in separate packages, even if you've specified combined shipping.
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country. We usually send orders in separate and smaller packages to avoid customs but they can be stopped anyway
Por razones logísticas los productos de una misma compra serán enviados a menudo en paquetes separados, incluso cuando hayas especificado el envío combinado. No somos responsables de cualquier tasa una vez que los paquetes se han enviado. Al comprar nuestros productos aceptas que uno o más paquetes puedan ser enviados y que podrían ser objeto de tasas adicionales cuando lleguen a tu país. A menudo enviamos los pedidos en paquetes separados más pequeños para evitar las aduanas pero podrían ser retenidos igualmente

What are the paying methods? ¿Cuáles son los métodos de pago?
We accept Paypal and credit card
Aceptamos Paypal y tarjeta de crédito

How can I contact with you? ¿Cómo puedo contactar con vosotros?
You can contact with us in shopkawaiiclothing@gmail.com
Puedes contactar con nosotros en shopkawaiiclothing@gmail.com

Are sizes the same as Europe or USA? ¿Las tallas son como en Europa o Usa?
No, we sell asian clothing, sizes are different, it is smaller than European or USA sizes, measurements in cm are written in the description of the product, please check this measurements before buying
No, nosotros vendemos ropa de tallas asiáticas, tiende a ser más pequeña, las medidas en cm están escritas en la descripción del producto, por favor mídete para asegurarte

How long will it take to receive my order? ¿Cuánto tiempo tarda en llegar el pedido?
Stardard Shipping with China Post Airmail with tracking number of the package takes 30-40 days to arrive, processing time can take 1-10 days, but sometimes it can take even more because in some cases factory has to produce the item and this takes time, so please be patient
El envío estándar con China Post Airmail con número de seguimiento del paquete tarda en llegar de 30-40 días, el tiempo para procesar el pedido puede ir de 1-10 días, pero a veces puede tardar incluso más porque en ciertas ocasiones la fábrica tiene que fabricar el producto y esto lleva su tiempo, por favor ten paciencia

What is this store's return and exchange policy? ¿Cuál es la política de devoluciones y cambios?
We accept return and exchange of products during the first 14 days after receiving the product, only in case you don't receive the package, if it is badly damaged, or if it doesn't have anything in common with the product's pic. We are not responsible of mistakes in size or color made by the buyer, we are very sorry.
Aceptamos la devolución y cambio de productos durante los primeros 14 días tras recibir el producto, solo en caso de que el producto no llegue, esté muy defectuoso, o no tenga nada que ver con lo mostrado en la foto. No nos hacemos responsables de incorrecciones de talla o color cometidos por el comprador, lo sentimos mucho.

Do you accept orders placed outside of the US? ¿Aceptáis pedidos de fuera de España?
We ship to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
Enviamos a alrededor de 200 países. Sin embargo, hay ciertos lugares a los que no podemos enviar. Si estás ubicado en uno de esos países contactaremos contigo.

Will my items be sent in one package? What about customs? ¿Mis productos serán enviados en un paquete? ¿Qué ocurre con las aduanas?
For logistical reasons, items in the same purchase will usually be sent in separate packages, even if you've specified combined shipping.
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country. We usually send orders in separate and smaller packages to avoid customs but they can be stopped anyway
Por razones logísticas los productos de una misma compra serán enviados a menudo en paquetes separados, incluso cuando hayas especificado el envío combinado. No somos responsables de cualquier tasa una vez que los paquetes se han enviado. Al comprar nuestros productos aceptas que uno o más paquetes puedan ser enviados y que podrían ser objeto de tasas adicionales cuando lleguen a tu país. A menudo enviamos los pedidos en paquetes separados más pequeños para evitar las aduanas pero podrían ser retenidos igualmente

What are the paying methods? ¿Cuáles son los métodos de pago?
We accept Paypal and credit card
Aceptamos Paypal y tarjeta de crédito

How can I contact with you? ¿Cómo puedo contactar con vosotros?
You can contact with us in shopkawaiiclothing@gmail.com
Puedes contactar con nosotros en shopkawaiiclothing@gmail.com

Are sizes the same as Europe or USA? ¿Las tallas son como en Europa o Usa?
No, we sell asian clothing, sizes are different, it is smaller than European or USA sizes, measurements in cm are written in the description of the product, please check this measurements before buying
No, nosotros vendemos ropa de tallas asiáticas, tiende a ser más pequeña, las medidas en cm están escritas en la descripción del producto, por favor mídete para asegurarte

Other Policies

GeneralThese general terms and conditions (the “General Conditions”) apply when you (“Customer” or “you”) place an order from Kawaii Clothing, company registration no ES 09049564F (“Company”, “us” or “we”) on kawaiiclothing (the “Website”).By accepting these General Conditions, you confirm that you are at least 18 years old or have your legal guardian’s permission and that you will comply with the General Conditions. You also confirm that you have read the information on personal data and cookies and approve the use of such dataWe sell products to multiple jurisdictions and these General Conditions are set out to be global . Still, depending on the jurisdiction in which you live, mandatory law may also apply. We respect such applicable laws and nothing in these General Conditions shall be seen as a limitation of your mandatory statutory rights, if such laws provide greater rights for you than set out here.By accepting these General Conditions, you understand and accept that any order, purchase or transaction is made exclusively between the Company and the CustomerOrders etc.When you receive an order confirmation from us your purchase order is accepted and a purchase agreement is entered into. We encourage you to save the order confirmation for any future contacts with us. We may deny a purchase order for various reasons, for example if you provide incorrect personal data and/or have a record for non-payment of debt.You may withdraw your order until it has been confirmed by us. We will then refund any payment that you, or your pay- or credit card company, have made for the order.We may cancel an order if the products ordered are sold out. We will then refund any amount paid and notify you about equivalent products if such are available.All products ordered remain our property until we have received full payment for them.Customer information etc.You are responsible for that the personal data that you provide us with is correct and complete.You are responsible for all purchases made with your login details. So make sure that you keep the login details secret and that no unauthorized persons have access to them. Let us know if you suspect that an unauthorized person have obtained access to your login details.Prices, fees etc.The prices indicated on the Website apply to orders placed on the Website. All prices are in the currency stated on the Website and include VAT where specified (depending on where you reside VAT may however not be applicable to your purchase). If nothing else is stated on the Website the prices do not include payment- or shipping fees and these are given separately. Please note also that local charges (such as currency conversion fees, credit or bank card fees, sales tax, customs duty etc.) may apply depending on where you live and local regulations. Such charges are at your expense and will not be refunded by us.Special offersFrom time to time we may, for specific products, offer more favorable conditions than those provided for in these General Conditions, for example with regards to extended right of withdrawal or free returns. Such more favorable conditions are valid only for a limited duration of time, until the specific products are sold out, and may be cancelled by us at any time, and if we do so these General Conditions will apply without amendments.Shipping and deliveryProducts in stock are normally delivered within the number of working days shown on the Website. The expected delivery time for an order is set out in the order confirmation. In case of delay in delivery, we will inform you and continue to monitor the order. You may cancel the order if a delivery is delayed for more than 30 days and the delay is not due to you.Depending on delivery method you may be required to pick up the order at a specific delivery point. You are required to do so within the time specified in the notification of delivery. If you do not pick up the delivery in time you may be charged a fee and the order may be sent back to us at your expense. We may also cancel the order if the delivery is not picked up in time.Right to WithdrawalYou may withdraw your order by notifying us within 14 days from the day that you received the ordered products. You must then send us a withdrawal notification containing your name, address, e-mail address, the order number and a specification of which products that the withdrawal relates to, for example by using the web form on the Website. You must then also, immediately and within 14 days from the date of the withdrawal notification, return the withdrawn products to us at your expense. You are responsible for the condition of the products during the shipment back to us and we therefore strongly recommend that you send these well packaged, in good condition and in their original box and/or packaging.When an order is withdrawn by you, we will refund the price that you have paid for the products withdrawn, including any shipping costs for stan