Even the most understanding MBTA commuters are starting to lose their patience after another day of unreliable service, and many people say they want a refund.

Even the most understanding MBTA commuters are starting to lose their patience after another day of unreliable service, and many people say they want a refund.

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Updated: 5:32 AM EST Feb 18, 2015

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WEBVTT NORTH AND SOUTH OF TOWN, YOU'RE DOING JUST FINE. NO MAJOR CONCERNS ON THE PIKE OR ROUTE 9. TODAY WE ARE EXPECTING NEW ANSWERS IN THE ONGOING AND TOTAL MELTDOWN OF THE MBTA. THAT INCLUDES WHAT'S LIKELY TO BE AN INTENSE MEETING INVOLVING THE GOVERNOR. MANY COMMUTERS ARE AT THEIR WITS END OVER THIS. THE "EYEOPENER'S" ANTOINETTE ANTONIO IN STOUGHTON WITH DETAILS AND TRUE HORROR STORIES. THE GOVERNOR IS SUPPOSED TO MEET WITH THE OPERATORS OF THE COMMUTER RAIL, AND GIVEN WHAT WE'RE SEEING AND HEARING FROM THESE PASSENGERS, THEY HAVE A LOT TO DISCUSS. PROBLEMS HERE ALONG THIS SNOW COVERED LINE AND SEVERAL OTHERS REALLY DRIVING RIDERS BEYOND FRUSTRATION. NEWSCENTER 5 VIEWERS FILLING OUR INBOX WITH E-MAILS AND PICTURES, SHARING THEIR COMMUTING HORROR STORIES. CANDACE TAKES THE STOUGHTON LINE. SHE RIDES 6:28 A.M., 6:56 A.M., 7:48 A.M., ALL CANCELLED. THEY TOLD US THE 8:28 WOULD RUN. WE GOT THERE, AND THE TRACKS WERE ALL SNOWED OVER. NO TRAIN SHOWED. TRACY SNAPPED THIS SHOT AT SOUTH STATION. EVERY TRAIN DELAYED OR CANCELLED. SHE SAYS IT TOOK HER THREE HOURS TO GET INTO BOSTON ON WEDNESDAY. THE LONGTIME RIDER VENTS TO US. IT HAS NEVER BEEN THIS BAD. I PAY $222 A MONTH FOR THIS SERVICE? THIS IS COMPLETELY UNACCEPTABLE. CHRISTIAN POSTING THIS VIDEO ON OUR WCVB FACEBOOK PAGE, SHOWING PASSENGERS WAITING, JUST HOPING TO PACK ONTO TRAINS. AS WE REPORTED, THE "T" PREDICTS IT WILL TAKE 30 DAYS TO FULLY RESTORE SERVICE. ONE REASON, 5 INVESTIGATES HAS LEARNED THERE AREN'T ANYWHERE NEAR ENOUGH WORKING TRAIN CARS. THE WORST IS THE ORANGE LINE, WHICH ONLY HAS 47% OF THE TRAIN CARS IT NEEDS. THE RED LINE HAS 64%. 75% FOR THE GREEN LINE. AND 77% FOR THE BLUE LINE. AND ONE QUESTION THAT A LOT OF RIDERS ARE ASKING, WHAT ABOUT REFUNDS ON THE MONTHLY PASSES? A "T" SPOKESMAN WILL ONLY SAY THERE HAVE BEEN INTERNAL DISCUSSIONS ABOUT DOING SOMETHING FOR THEIR LOYAL CUSTOMERS. WE ALSO WANT TO KNOW WHAT YOU THINK AND HOW YOUR COMMUTING EXPERIENCE HAS BEEN.

Frustrated commuters want answers from MBTA

Even the most understanding MBTA commuters are starting to lose their patience after another day of unreliable service, and many people say they want a refund.