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A Letter from HP Senior Vice President Richard Bailey

Dear HP Customer,

Here at HP Customer Support & Services, we are passionate about providing the highest quality support experience for you, our customer. We are committed to answering your support questions, no matter how big or how small. Our mission is striving to continuously innovate to bring you the best possible experience in a unique, multi-faceted support environment that meets your needs.

Our friendly and skillful technicians are equipped with the best available tools, techniques and training to try to solve your toughest problems. Contact us now.

You deserve a best-in-class support experience no matter when you need help, so no matter what your product’s warranty status, our Customer Support web site is always available to provide the answers you want, fast. Our award-winning Customer Forums also allow you to find solutions, ask questions and share tips about your HP devices in conversation with volunteer experts and other HP customers.

If you haven’t found the solution you need using one of these options, or if you have praise for one of our technicians, please tell me about your experience. Though a personal response cannot be provided to every customer, I pledge that HP will use your valuable comments to improve the customer support experience. Our goal is to bring you the support you need, and ensure that every time you connect with HP’s Customer Support team, you walk away as a satisfied customer.

Sincerely,

Richard BaileySenior Vice PresidentHP Customer Support & Services

The data gathered from your email response will be used solely to assess the quality of the customer support experience and to respond to your feedback as soon as possible. If you have requested a response, we will contact you via phone, unless you have requested a different method in your message. For more information about how HP protects the privacy of your data, please read the HP Privacy Statement. You may also be guaranteed certain privacy rights in the country where you live; please visit the Personal Data Rights page for more information.