Warranty Information

Sometimes, even the highest quality products may fail, show early signs of wear, or have a manufacturing defect. The majority of products sold at Sleepy's are covered by a manufacturer’s warranty. Sleepy's is here to assist with your manufacturer’s warranty service and our highly-trained staff is able to simplify and guide you through the process.

What’s Covered By My Mattress Warranty?

Often, the first question people ask when they find damage to their mattress is, “Is this covered by the manufacturer’s warranty?” Warranties protect your purchase from defects in manufacturing, not from damage caused by use or normal wear and tear. For complete details, read and follow the directions on your manufacturer’s warranty card.

How Do I File A Mattress Warranty Claim?

For Tempur-Pedic®, Sealy, and Stearns & Foster products, please contact the manufacturer directly at the numbers provided below. If you need a copy of receipt, please let us know and we will be happy to provide to you.

For all other products, we are happy to help you start and work through the warranty process. Please keep in mind, a valid receipt or other proof of purchase is required to file a warranty claim.

To file a Warranty Claim, call (866) 753-3797 and a Warranty Support Specialist will happily walk you through the process. You will be asked a few quick questions to ensure you qualify for warranty service and a claim will be filed immediately over the phone. If you qualify for warranty service, an inspection of your merchandise is required by the manufacturer to validate the defect(s). You will be offered one of the following options for a warranty inspection:

Self-Inspection ($24.95) – You will be mailed an inspection kit to be completed at your convenience. In most instances, you will receive the kit in 5-7 business days; thereby improving the turnaround time for your warranty results. Detailed instructions and materials are included with each kit.

Vendor Inspection ($39.95) – You will receive a call for a service appointment where an inspector will visit your home for the inspection process. Appointment calls are typically received within 3-4 days of filing a claim. If you are unable to lift and separate each component of your bedding set (mattress and/or box spring from the foundation) and take photos using a digital camera or cell phone, this is an excellent option.

Why Do I Have To Pay Inspection And Delivery Fees?

The manufacturer’s warranty does not cover any transportation and/or service costs associated with the warranty process. The warranty only covers replacement of the defective piece(s).

I Filed A Claim. What Are The Next Steps?

Once the inspection results are received you will be notified by e-mail or mail. You will receive an e-mail attachment or letter with the outcome of the warranty claim. If your mattress is found to be defective, the manufacturer will either replace it or offer a comparable model. If you have any questions about your warranty, please contact our Warranty Support Department by calling (866)-942-3551.

NOTE: The manufacturer is solely responsible for warranty fulfillment. Sleepy's facilitates this process, but we are ultimately bound to the requirements set forth by the manufacturer.

Sleepys.com is wholly owned and operated by Mattress Firm, Inc., 10201 S. Main St. Houston, TX 77025 - Copyright 2017 by Sleepys.com, a Mattress Firm, Inc. Company All rights reserved.

0% APR: 6 years* with a minimum purchase of $625, 5 years* with a minimum purchase of $625, 4 years* with a minimum purchase of $625, 3 years* with a minimum purchase of $625, 2 years* with a minimum purchase of $625 on your Mattress Firm credit card. 72, 60, 48, 36 or 24 equal monthly payments required. *Offer valid 3/7/18-4/10/18 and applies only to single-receipt qualifying purchases. No interest will be charged on promo purchase including taxes and delivery if you pay the promotional purchase balance in full within the applicable promotional period. If you do not, interest will be assessed on the promotional purchase balance from the date of the purchase. Minimum monthly payments are required equal to initial promo purchase amount divided equally by the number of months in promo period until promo is paid in full. The equal monthly payment will be rounded to the next highest whole dollar and may be higher than the minimum payment that would be required if the purchase was a non-promotional purchase. Regular account terms apply to non-promotional purchases. For new accounts: Purchase APR is 29.99%. Minimum Interest Charge is $2. Existing cardholders should see their credit card agreement for their applicable terms. Subject to credit approval.

+All monthly payments are rounded up to the nearest whole dollar. Monthly payment is based on minimum purchase price alone of $625, excluding tax and delivery charges, for 72 months at 0% APR. Total amount to pay is total of all monthly payments. Additional purchases may affect the monthly payment. Subject to credit approval.