On-line purchases should be returned in 30-days with the original box, packing, paperwork, parts or accessories, receipt and in new condition to receive a full refund or credit.

Return instructions are shipped with your order.

Shipping fees will not be refunded unless we shipped the incorrect product.

Return shipping charges must be pre-paid.We will not accept C.O.D. deliveries.

Refunds will be issued in the same form of payment that was used for payment, for example: if paid by credit card, then a credit card refund will be issued, if by Gift Card, then a Gift Card will be issued.

Oversized items may require special arrangements, please contact us before making any return shipping plans.

Return Exceptions

Perishable items:Contact us before shipping any perishable items back to us.

Software & Media:Computer games, software, CD’s, DVD’s, audio or video tapes may be returned if unopened.

Products that have been altered and the cost of alteration will not be considered for return.

Gift Certificates & Credits

Jay’s Gift Certificates or store credits can be redeemed online or in either of our Clare or Gaylord locations once they are verified.

Order Changes

We will gladly make changes to your order if you contact us before it is processed, please be aware that this could cause a shipping delay.

Warranty – Repair – Defectives

Defective products will be replaced or refunded once the defect has been verified by us or by the original manufacturer.

Warranties are from the manufacturer of the product and many require the product be sent directly to them for repair or replacement.Contact the manufacturer directly.

Repairs should be handled by or returned to the manufacturer for service work.

Non-Refundable Charges

Shipping, handling or custom charges or services are not refundable.

Certain types of special order deposit charges are not refundable.

Charges for modification of any type to a product are not refundable.

Shipping Rates:

$0.00-$15.00= $6.95

$15.01-$30.00= $7.95

$30.01-$50.00= $8.95

$50.01-$75.00= $9.95

$75.01-$100.00= $10.95

$100.01-$150.00= $12.95

$150.01-$200.00= $14.95

$200.01-$250.00= $15.95

$250.01-$300.00= $16.95

$300.01-$400.00= $18.95

$400.00-$500.00=$20.95

$500.01-$750.00= $30.95

$750.01-$1000.00= $40.95

$1000.01-$1500.00= $50.95

$1500.01-$1750.00= $60.95

$1750.01-$2000.00= $70.95

Canada and International Orders

You must use the International Checkout for your orders to be processed.

Shipping Restrictions

Jay's Sporting Goods. Inc. has elected to place shipping restrictions on firearms going to certain states. we do not ship firearms and certain other related products to the state of California due to the state's regulatory practices. With constantly changing laws pertaining to firearms and firearm related products. Jay's may add without notice other state or municipalties to our restricted shippping poilicy. Your order will not be processed until it is cleared with our firearms department. Please check your current laws and regulations before ordering product that may not be legal in your state or municipality to own or posses. we thank you in advance for your consideration of Jays's for your shipping needs.