Downloading Issues

CSI has been upgrading to a new 10 MBit fiber internet connection. We have moved to a larger internet backbone increasing our connection speed by about 30 percent. The down time experienced was due to the change from one service to another, which unfortunately took slightly longer then expected.

The service should be up and running. However if you still experience any issues please change the IP Address in Unfair Advantage.

Double click Launch UA on your Windows Desktop,select PREFERENCES along the top,to the left click INTERNET right below DOWNLOAD PREFERENCES,change the PRIMARY SERVER NAME from ua.csidata.com to either63.138.17.102OR63.138.17.103

Click the OK button to save the changes.Hit the DOWNLOAD DATA or GET DATA button along the top.

In a few days you are advised to go back into UA | PREFERENCES | INTERNET and click the RESET button to restore the original settings. Click OK to save the changes.

Thanks you for your patience in this matter.
Sincerely,
The CSI Technical Support Team