Cookies from EE and our partners can help our site work better for you by remembering your settings, improving social media features and personalising offers. Choose the type of cookies you're happy for us to use (you can change them anytime), or just accept.

Cookies help our website work better for you

Certain types of cookie are essential to use our site. You can choose to disable some types of cookie, but this may reduce the services we can offer you.

Strictly necessary and performance

These cookies let you use essential features like secure areas, shopping baskets and online billing. They also collect information about how you use our website such as which pages you visit, and any errors you might experience.

They DO NOT gather any information about you that could be used for marketing or remember where you've been on the internet.

Functional

Cookies that help provide services and remember settings to improve your visit.

Keeping these switched on means we can improve the support we give you when you're using our site.

Targeting

Cookies linked to services provided by us and our partners, such as 'Like' and 'Share' buttons. Our partners provide these services in return for recognising that you've visited our website.

Keeping these switched on means we can offer you all the services available on our site and tailor the offers we and our partners share with you.

send programmes or photos to your TV using Flick – or send them from your TV to your device using Fetch

Checking the status of your app

Checking the status of your app

The status icon shows if the app is connected to your EE TV box and if you're in home or out of home mode.

On a tablet it’s in the top left corner of the app. Or in the More menu on a phone.

In home – your EE TV app is paired with your EE TV box and connected to your home network. All the app features are available.

Out of home – your EE TV app is paired with your EE TV box and you're connected to the internet.

Not reachable – your EE TV app is paired with your EE TV box, but your phone or tablet might not be connected to the internet. If it is, your EE TV box is either turned off, is in deep sleep mode or not connected to the internet.