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Servicing your Suzuki

Our Suzuki Service Promise means that, you will experience superior levels of care and leave impressed by the little extras we include as standard.

The Suzuki Service Promise

Book a service with a Suzuki Service Centre and we promise you’ll experience superior levels of care and leave impressed by the little extras we include as standard. We call it the Suzuki Service Promise.

In the January 2019 UK Customer Satisfaction Index, Suzuki was ranked 1st in the Automotive Sector and 15th out of 260 UK Organisations.

Institute of Customer Service

Suzuki Recommendsthe experts in oil for your Suzuki - Motul

When it comes to recommending the oil for your Suzuki there is only really one choice

SHAREDPASSION

They’ve been our lubricant partner for over 30 years and together we’ve won world and national championships with our high-performance motorcycles. Motul only make oil and they even invented synthetic oil!

LEADING THE WAY

Motul has always looked to innovate and lead the way within the lubricant industry. They have proven this consistently over the past 60 years.

• 1958 they introduced the first multi-grade lubricant• 1966 they created the first semisynthetic lubricant• 1971 saw the first fully synthetic 4-stroke lubricant on the market utilising Ester technology• 2011 introduced Ester Core Technology through 300V Motorsport line and 300V Factory line• and in 2016, they launched the first ever hybrid-specific 100% synthetic lubricant range on the marketThat’s why, Suzuki only recommends Motul

Does my Suzukineed a service?

Regular servicing will maintain your car's overall performance and optimise fuel consumption. It will also help to keep it running efficiently throughout its life. We recommend that you service your Suzuki once a year or every 9,000 or 12,500* miles, whichever comes first. Check your vehicle’s service booklet for full details.

SAFETY RECALL AND SERVICE CAMPAIGNS

Find out if there are any safety recalls or service campaigns on your vehicle

Suzuki is committed to working within the Code of Practice on safety defects, so sometimes during the life of a vehicle, parts may have to be replaced under a manufacturer's safety recall or service campaign. Both safety recalls and service campaigns are performed free of charge.

Safety Recalls

Recalls address defects that relate to vehicle safety. Under a safety recall, the last known owner to Suzuki is notified and invited to visit their local Dealer.

Service Campaigns

A service campaign is necessary when a Suzuki part is not performing to its optimum standard but the modification is not considered to be safety related.

If you don't know where to find your VIN (Vehicle Identification Number)

Watch this!

If you are a 3rd party requiring Technical information please click here

SAVE WITH ASERVICE PAYMENT PLAN

Whether you’ve just bought your Suzuki or owned it for some time, there’s an easy way to take care of it

With a Suzuki Service Payment Plan, we fix the prices for parts and labour for up to three years. We also guarantee that your car is only ever serviced by Suzuki-trained Technicians using Suzuki Genuine Parts.

You can choose how you want to pay – one total payment upfront or spread the cost with monthly payments. And, because your payment plan is based on your own car and the number of miles you expect to drive each year, you know that you’re paying the right amount for you.

Does my car qualify?

A Suzuki Service Payment Plan is available for most Suzuki models up to six years of age.

FREQUENTLY ASKED QUESTIONS

Choose a category to jump straight to the answers you’re looking for or just start scrolling

1. Is my vehicle eligible for a Suzuki Service Payment Plan?

Our Suzuki Service Payment Plan is available for most Suzuki models up to six years of age.

2. Are any Suzuki vehicles excluded from the Suzuki Service Payment Plan?

Some older Suzuki models are excluded. Our online quotation tool shows you which models this applies to. We hope to provide a suitable payment plan for all models in the very near future.

3. I bought my Suzuki some time ago; can I still buy a Suzuki Service Payment Plan?

There’s no reason (apart from the standard exclusions) why you can’t take out a Suzuki Service Payment Plan. It’s designed for new and used vehicles both at time of purchase and during the ownership period.

4. How long is the Suzuki Service Payment Plan?

You can choose to include one, two or three services. The quickest way to look at the options available is to use our online quotation tool.

5. What's included?

All items associated with the cost of a Suzuki scheduled service including the cost of materials, cost of labour and VAT. Your online quote will give you a detailed breakdown of everything that’s included. Plus, only Suzuki-trained Technicians will work on your vehicle and will only use Suzuki approved lubricants and parts.

6. What's not included?

Anything not included within the official Suzuki scheduled servicing for your vehicle – for example, any extra maintenance work or adjustments.

7. If a vehicle is covered by a Suzuki Service Payment Plan, where do I have to have my vehicle serviced?

The service needs to be done at one of our participating Suzuki Service Centres.

8. How do I arrange for my vehicle to be serviced and use my Suzuki Service Payment Plan?

Just book it directly with your preferred Suzuki Dealer, remembering to let them know you have a Suzuki Service Payment Plan. When you're at the Dealership, please provide a copy of your confirmation of cover letter or email. They will undertake the scheduled service and claim the payment directly from us.

What happens if my estimated annual mileage increases over the figure I provided when I bought my plan?

This may mean that your next scheduled service is due sooner than originally anticipated and that your Suzuki Service Payment Plan doesn’t contain sufficient funds. If this does happen, don’t worry – you'll be able to make a "top-up" payment direct to the Suzuki Service Centre at the point of service.

What happens if I miss a Direct Debit payment?

Our administrators EMaC will make contact with you to identify why it’s been missed and help you to set it back up. As you’re paying over a shorter period of time, this may result in you paying one slightly higher monthly instalment, but the total plan cost shall not change.

Can I change the monthly Direct Debit payment date?

Can I cancel my Suzuki Service Payment Plan?

Yes, you can cancel at any time by contacting our administrators EMaC. You'll receive a refund excluding any services that you have claimed for and any applicable management fees. Refunds will be paid into the account you originally used to pay for the Plan.

What happens if I sell my vehicle?

Your can either cancel the plan and receive a refund (as above) or, if you’ve bought a new Suzuki, you can transfer the balance from your current policy to your new policy. Please contact the administrators EMaC who will be able to complete this for you.

How do I contact the administrators EMaC?

You can email EMac at support@emac.ltd.uk or call on 0330 099 6826 (lines are open Monday to Friday (8:00am to 6:00pm) and Saturday (9:00am to 1:00pm).

GO FOR AFIXED PRICE SERVICE

If your Suzuki is more than three years old, our new Suzuki Fixed Price Service mean you get your service for a single fixed price that includes parts, labour and VAT. All you have to do is choose between a 25-point or 35-point check:

Fixed Price Service*

25-point check for just £129

Replace engine oil and oil filter

Adjust clutch cable

Road test

Check operation of lights & horn

Wipers and washers

New sump plug

Inspect wheel and nut torque

Check coolant level

For full details of service contact your local Service Centre. Participating Dealers only.

*Suzuki Fixed Price Service is only available for Suzuki cars over three years old.

*Suzuki Fixed Price Service+

35-point check for just £259

Check battery condition and connections

Bleed and replace coolant

Check, clean and adjust brakes

Change brake fluid

Headlight alignment

Replace in line fuel filter

Replace air filter and pollen filter

Check for fault codes

For full details of service contact your local Service Centre. Participating Dealers only.

*Suzuki Fixed Price Service is only available for Suzuki cars over three years old.

GOT A CAR THAT'S NOT A SUZUKI?TRY OUR ALL MAKES SERVICE

We can service or repair any make, any model. Every driver can benefit from our “All Makes” service, because we believe in quality care for all motorists without breaking the bank. That’s why we treat every car as though it were one of our own and we use OE-approved parts so your manufacturer’s warranty is not adversely affected.