Kodak aio printer 5300/software problem

My problem is the software that came with the printer can not download onto my computer (windows xp) coming up with error codes everytime the download gets to the Microsoft.Net Framwork part of the download. Then I get a error message that a setup package could not install.Dear Ron,I have a huge problem with Kodak Easyshare software since updating it over the holidays while addding an ESP3 Printer.

My G610 Printer Dock no longer transfers photos; my computer keeps shutting off and a blue screen appears telling me Windows has stopped running to protect my computer; Easyshare will not import any photos from anywhere on my computer, even though I can transfer directly via USB from my camera into the Kodak files where they always went. I have uninstalled, run the clear utility and reinstalled all the software for both devices 9 (yes, NINE) times. It won't work. I am no longer getting error messages, since I paid for a registry clean program to fix whatever errors it found. I also did a complete clean, with a disk cleanup according to Kodak directions on your website.Yesterday, I had the pleasure of speaking with your technical support line. I was disconnected by four separate people. After speaking with Mark for 1 hour and 10 minutes, he began having me delete registry entries. I am an average consumer with average computer skills. I am not comfortable deleting registry information from my hard drive, because if something goes wrong, or we get disconnected, I'm screwed.I have had 3 Kodak cameras, and although 2 of them have died seemingly early deaths, have been happy enough to buy new ones each time. I had a series 3 plus printer dock which I loved -- it too began tearing up expensive cartridges and destroying paper. I still went on and purchased a G610 because I liked the quality of my photos I could print at home. I just got the ESP 3 to replace a Lexmark because of all your marketing efforts.Please advise me as to how to fix this nightmare. Sincerely,Lynette Sadowy

Hi, thank you for responding and your suggestion to run a Windows Update. I guess I messed up my post and somehow included the post of another member. My question begins with the "Dear Ron" in the first paragraph.

I did run Windows update, discovered it wasn't working correctly, had an 0x8007043B error,

Searched for a solution to that error, downloaded and ran "dial-a-fix" which fixed my registry errors (BITS and WUAUSERV were not showing in the value data area under HKEY Local Machine something or other and I didn't want to do the suggested "regedit" process because I truly have no idea what any of this is).

Turns out I needed to install Service Pack 3 update, which is now done. So thanks for that.

Kodak Easyshare is still not working. I am going to uninstall it, run the clear utility and reinstall, all while crossing my fingers. Will keep you posted as to my progress.

LSHi, thank you for responding and your suggestion to run a Windows Update. I guess I messed up my post and somehow included the post of another member. My question begins with the "Dear Ron" in the first paragraph.

I did run Windows update, discovered it wasn't working correctly, had an 0x8007043B error,
Searched for a solution to that error, downloaded and ran "dial-a-fix" which fixed my registry errors (BITS and WUAUSERV were not showing in the value data area under HKEY Local Machine something or other and I didn't want to do the suggested "regedit" process because I truly have no idea what any of this is).

Turns out I needed to install Service Pack 3 update, which is now done. So thanks for that.

Kodak Easyshare is still not working. I am going to uninstall it, run the clear utility and reinstall, all while crossing my fingers. Will keep you posted as to my progress.

Dear Ron,I have a huge problem with Kodak Easyshare software since updating it over the holidays while addding an ESP3 Printer.

My G610 Printer Dock no longer transfers photos; my computer keeps shutting off and a blue screen appears telling me Windows has stopped running to protect my computer; Easyshare will not import any photos from anywhere on my computer, even though I can transfer directly via USB from my camera into the Kodak files where they always went. I have uninstalled, run the clear utility and reinstalled all the software for both devices 9 (yes, NINE) times. It won't work. I am no longer getting error messages, since I paid for a registry clean program to fix whatever errors it found. I also did a complete clean, with a disk cleanup according to Kodak directions on your website.Yesterday, I had the pleasure of speaking with your technical support line. I was disconnected by four separate people. After speaking with Mark for 1 hour and 10 minutes, he began having me delete registry entries. I am an average consumer with average computer skills. I am not comfortable deleting registry information from my hard drive, because if something goes wrong, or we get disconnected, I'm screwed.I have had 3 Kodak cameras, and although 2 of them have died seemingly early deaths, have been happy enough to buy new ones each time. I had a series 3 plus printer dock which I loved -- it too began tearing up expensive cartridges and destroying paper. I still went on and purchased a G610 because I liked the quality of my photos I could print at home. I just got the ESP 3 to replace a Lexmark because of all your marketing efforts.Please advise me as to how to fix this nightmare. Sincerely,Lynette Sadowy

Comment posted on Jan 11, 2009Hi, thank you for responding and your suggestion to run a Windows Update. I guess I messed up my post and somehow included the post of another member. My question begins with the "Dear Ron" in the first paragraph.

I did run Windows update, discovered it wasn't working correctly, had an 0x8007043B error,Searched for a solution to that error, downloaded and ran "dial-a-fix" which fixed my registry errors (BITS and WUAUSERV were not showing in the value data area under HKEY Local Machine something or other and I didn't want to do the suggested "regedit" process because I truly have no idea what any of this is).

Turns out I needed to install Service Pack 3 update, which is now done. So thanks for that.

Kodak Easyshare is still not working. I have uninstalled it, run the clear utiity, reinstalled it and it still isn't working.

When I dock my camera, the green battery light just flashes, when I hit transfer, both lights flash continually, it goes through all the motions of transferring the photos, right up to letting me select the album I want to put them in, then tells me it's transferring them. After it reaches 100%, it issues a report telling me that some pictures were not transferred. None of the photos transfer and the lights continue to flash until I remove my V1253 camera.

Any further help would be appreciated.Thanks,LynetteDear Ron,
I have a huge problem with Kodak Easyshare software since updating it over the holidays while addding an ESP3 Printer.
My G610 Printer Dock no longer transfers photos; my computer keeps shutting off and a blue screen appears telling me Windows has stopped running to protect my computer; Easyshare will not import any photos from anywhere on my computer, even though I can transfer directly via USB from my camera into the Kodak files where they always went.
I have uninstalled, run the clear utility and reinstalled all the software for both devices 9 (yes, NINE) times. It won't work. I am no longer getting error messages, since I paid for a registry clean program to fix whatever errors it found. I also did a complete clean, with a disk cleanup according to Kodak directions on your website.
Yesterday, I had the pleasure of speaking with your technical support line. I was disconnected by four separate people. After speaking with Mark for 1 hour and 10 minutes, he began having me delete registry entries. I am an average consumer with average computer skills. I am not comfortable deleting registry information from my hard drive, because if something goes wrong, or we get disconnected, I'm screwed.
I have had 3 Kodak cameras, and although 2 of them have died seemingly early deaths, have been happy enough to buy new ones each time. I had a series 3 plus printer dock which I loved -- it too began tearing up expensive cartridges and destroying paper. I still went on and purchased a G610 because I liked the quality of my photos I could print at home. I just got the ESP 3 to replace a Lexmark because of all your marketing efforts.
Please advise me as to how to fix this nightmare. Sincerely,
Lynette Sadowy
Comment posted on Jan 11, 2009
Hi, thank you for responding and your suggestion to run a Windows Update. I guess I messed up my post and somehow included the post of another member. My question begins with the "Dear Ron" in the first paragraph.
I did run Windows update, discovered it wasn't working correctly, had an 0x8007043B error,
Searched for a solution to that error, downloaded and ran "dial-a-fix" which fixed my registry errors (BITS and WUAUSERV were not showing in the value data area under HKEY Local Machine something or other and I didn't want to do the suggested "regedit" process because I truly have no idea what any of this is).
Turns out I needed to install Service Pack 3 update, which is now done. So thanks for that.
Kodak Easyshare is still not working. I have uninstalled it, run the clear utiity, reinstalled it and it still isn't working.
When I dock my camera, the green battery light just flashes, when I hit transfer, both lights flash continually, it goes through all the motions of transferring the photos, right up to letting me select the album I want to put them in, then tells me it's transferring them. After it reaches 100%, it issues a report telling me that some pictures were not transferred. None of the photos transfer and the lights continue to flash until I remove my V1253 camera.
Any further help would be appreciated.
Thanks,
Lynette

Thank you for your suggestion. I did do a System Restore as soon as I realized the new Kodak Software was not working with my camera and printer dock. It did not fix the problem. It's almost like the software has screwed up the printer dock and I can no longer get it to transfer the photos, even though my computer works perfectly well. Thanks,Thank you for your suggestion. I did do a System Restore as soon as I realized the new Kodak Software was not working with my camera and printer dock. It did not fix the problem. It's almost like the software has screwed up the printer dock and I can no longer get it to transfer the photos, even though my computer works perfectly well. Thanks,

Welcom to Fixya! Ok-Unplug ALL of the Cables from the Back of your Printer. Uninstall your Software and Reinstall your Software. Then Restart your Computer. Plug the Cables back into the Printer and Run your Software and Set it up. Let me Know what you Get!

had a minor problem in that the printer would not scan to file in standalone mode. I had to use software in the computer to make a scan. Isend Kodak a question on how to rectify this. They recommended Iupgrade the Firmware. This is where the problem started.

Idownloaded the Firmware file and then ran it. It caused the printer toturn on and off maybe a couple times and then the monitor said thecomputer was trying to re-establish contact with the printer. Theprinter was now off. At this point nothing else happened. I let itsit several hours with no change so I rebooted my computer and turnedon the printer. I reinstalled the software and when it recognized theprinter it said it needed to print a page to set up the printer. However when I clicked on print it just started feeding paper out. Itwould continue this until about five pages were fed through then itsaid it was out of paper.

Now I talked with tech support forabout six HOURS trying different things. We got to the point wherethey sent me a re-furbished printer. Problem now is that when Iinstall the Easyshare software it reaches the point where it asks me toconnect the USB cable. Once it recognizes the printer it asks whatsoftware I want to use. Here it doesn't matter what I answer, in abouta minute the screen just goes black and the computer starts rebooting. It will keep rebooting itself continously until I turn the printerback off.

The printer will work, I installed software on mylaptop and it works fine. So the Firmware update has done something tosome sort of software in my computer. I have all the latest updates.

I'musing Microsoft Windows XP. I've tried killing my virus protectionprogram, no help. Tried killing my firewall with also no help. Triedbooting into safe mode with same result. The computer is a homebuiltPC with an AMD Athlon XP1700.

I had the printer for a few months with no problem until I tried to upgrade the firmware.

had a minor problem in that the printer would not scan to file in stand
alone mode. I had to use software in the computer to make a scan. I
send Kodak a question on how to rectify this. They recommended I
upgrade the Firmware. This is where the problem started.

I
downloaded the Firmware file and then ran it. It caused the printer to
turn on and off maybe a couple times and then the monitor said the
computer was trying to re-establish contact with the printer. The
printer was now off. At this point nothing else happened. I let it
sit several hours with no change so I rebooted my computer and turned
on the printer. I reinstalled the software and when it recognized the
printer it said it needed to print a page to set up the printer.
However when I clicked on print it just started feeding paper out. It
would continue this until about five pages were fed through then it
said it was out of paper.

Now I talked with tech support for
about six HOURS trying different things. We got to the point where
they sent me a re-furbished printer. Problem now is that when I
install the Easyshare software it reaches the point where it asks me to
connect the USB cable. Once it recognizes the printer it asks what
software I want to use. Here it doesn't matter what I answer, in about
a minute the screen just goes black and the computer starts rebooting.
It will keep rebooting itself continously until I turn the printer
back off.

The printer will work, I installed software on my
laptop and it works fine. So the Firmware update has done something to
some sort of software in my computer. I have all the latest updates.

I'm
using Microsoft Windows XP. I've tried killing my virus protection
program, no help. Tried killing my firewall with also no help. Tried
booting into safe mode with same result. The computer is a homebuilt
PC with an AMD Athlon XP1700.

I had the printer for a few months with no problem until I tried to upgrade the firmware.

Sounds easy; reload a backup of your system from when print driversworked okay. (Crashes and burns? It bluescreens after booting now?)Failing that, the simplest thing to do would be to install XP on a newdrive and migrate data over once you got the printer etc. running.(Then set up backups.) If you want to deal with it as is,you needto run some monitoring software (Anvir Task Manager etc.) or otherwiseunreel the install stuff to determine just where the Kodak installstuff is complaining, and get it to complain less. Some free tools outthere can examine system access by a given program and log it; the lastones before the install stops (the ones that aren't just cleanup) wouldbe of interest then! Some searching in the registry for the relatedkeys ought to help (though there isn't anything particularly safe orrelevant about your 'Kodak' search and destroy, sorry); try the usualregcleaner stuff, and don't forget to suspend your antivirus whilererunning the installation so that it doesn't get in the way.

Sounds easy; reload a backup of your system from when print drivers
worked okay. (Crashes and burns? It bluescreens after booting now?)
Failing that, the simplest thing to do would be to install XP on a new
drive and migrate data over once you got the printer etc. running.
(Then set up backups.) If you want to deal with it as is,you need
to run some monitoring software (Anvir Task Manager etc.) or otherwise
unreel the install stuff to determine just where the Kodak install
stuff is complaining, and get it to complain less. Some free tools out
there can examine system access by a given program and log it; the last
ones before the install stops (the ones that aren't just cleanup) would
be of interest then! Some searching in the registry for the related
keys ought to help (though there isn't anything particularly safe or
relevant about your 'Kodak' search and destroy, sorry); try the usual
regcleaner stuff, and don't forget to suspend your antivirus while
rerunning the installation so that it doesn't get in the way.

Its very simple just download and run, it'll look kinda scary but trust me its an awesome program. There's a good chance you've got a virus or adware that corrupted your registry in the first place. Just download run and reboot. This will keep you from making manual registry entries or deletions that you are not familiar with. If you like you can post the scan file back here and I can take a look at it for you.I would also suggest running combofix.exe on you computer. http://www.bleepingcomputer.com/combofix/how-to-use-combofix
Its very simple just download and run, it'll look kinda scary but trust me its an awesome program. There's a good chance you've got a virus or adware that corrupted your registry in the first place. Just download run and reboot. This will keep you from making manual registry entries or deletions that you are not familiar with. If you like you can post the scan file back here and I can take a look at it for you.

Tell us some more! Your answer needs to include more details to help people.You can't post answers that contain an email address.Please enter a valid email address.The email address entered is already associated to an account.Login to postPlease use English characters only.

Sure I do! You can find your printer software at Kodak's website. Find "downloads" and click on it. Then enter your printer name and model number and choose your operating system and follow the prompts from that point and your good to go!

You may also go to control panel printer and faxes and look for the printer of your 5300 now if you see 2 icons delete them both then exit to printer and faxes. and unplug/replug your USB cable then restart computer.

If this issue not solve try to uninstall the software and download the clearutility kodak.com/go/clear. then after doing this restart computer.

Double-click the KODAK AiO Home Center icon. If the error occurs again, go to the next step.

Set administrator rights for the Home Center application:

For WINDOWS XP OS:

Right-click on the Home Center icon.

Click Properties.

Click the Compatibility tab.

Clear all the check boxes.

Click Apply and OK.

Double-click the KODAK AiO Home Center icon. If the error occurs again, go to the next step.IMPORTANT: In the next step, before you install the Home Center Software, make sure you disconnect the USB cable. Then, connect the USB cable when the software installation instructions tell you to do so.

IMPORTANT: If other versions of Microsoft .NET Framework are listed, do not perform this operation on those other versions. Follow this procedure ONLY for Microsoft .NET Framework 2.0.

4. Click Change / Remove. 5. Select Repair, and click Next. NOTE: A progress bar shows the repair progress. 6. After the repair is complete, make sure the Restart the computer check box is selected, and click Finish.7. After the computer restarts, start the KODAK AiO Home Center software. IMPORTANT: If the KODAK AiO Home Center software fails to start or continues to display an error message, completely uninstall Microsoft .NET Framework 2.0 and do a clean reinstall KODAK AiO Home Center software. The Microsoft .NET Framework 2.0 will also be reinstalled with the KODAK AiO Home Center software.

1. Follow steps 1 - 4 above.

2. Select Uninstall, and click Next.

IMPORTANT: Uninstall ONLY Microsoft .NET Framework 2.0. If other versions of Microsoft .NET Framework are listed, do not uninstall them.

3. Restart the computer.

4. Perform a clean re-installation of the KODAK AiO Home Center software:

a. Disconnect all USB devices from the computer, including the Kodak EasyShare all-in-one printer. NOTE: Do not disconnect your mouse or keyboard.

b. Uninstall the Kodak EasyShare 5000 series all-in-one software:

i. In the Control Panel, select Add or Remove Programs (Windows XP). ii. Select one of the following software programs from the list of currently installed programs, depending on which one appears in your list:

Kodak EasyShare software

Kodak all-in-one printer software

Kodak EasyShare 5000 series all-in-one software

iii. Click Change or Remove (Windows XP). iv. When the Install Wizard appears, click Next.v. Depending on the issue(s) you are experiencing, do the following:

If you are experiencing errors with the Kodak EasyShare software, such as a Tricode, in addition to errors with the KODAK AiO Home Center software, select Remove, click Next, and follow the on-screen instructions for removing the software.

If you are not experiencing errors with Kodak EasyShare software, select Modify to uninstall only KODAK AiO Home Center software, and click Next.

vi In the Custom Setup window, select Remove from the drop-down menu for the Kodak All-in-One Printer, and click Next. vii. In the Ready to remove the program window, click Next. viii. In the Uninstall Complete window, click Continue. ix. Restart the computer.

c. Delete the files and folders that can interfere with the installation:

Printer folder in C:\Program Files\Kodak

Both the Eastman Kodak Company and KDS_Kodak folders in C:\Documents and Settings\All Users\Application Data

f. After the computer restarts, insert the KODAK EASYSHARE 5000 Series All-in-One Software CD into the computer CD drive to begin the installation.

g. During the installation process, when prompted, select to search for an updated version of the software on the Kodak Web site and install the updated version.

h. Before restarting the computer again, turn on the background applications.

i. Select Start > Run. ii. Type msconfig in the Open field and click OK.iii. Select the Startup tab.iv. Under Startup Items:

- If only some items were originally selected, select the check box in front of the items that you noted in Step e-iii. - If all background items were originally selected, click Enable All, and click OK.

i. Restart the computer.

Once restarted, you should be OK.If not call our 800 421 6699 and they will help further.

6. After the repair is complete, make sure the Restart the computer check box is selected, and click Finish.

7. After the computer restarts, start the KODAK AiO Home Center software.

IMPORTANT: If the KODAK AiO Home Center software fails to start or continues to display an error message, completely uninstall Microsoft .NET Framework 2.0 and do a clean reinstall KODAK AiO Home Center software. The Microsoft .NET Framework 2.0 will also be reinstalled with the KODAK AiO Home Center software.

1. Follow steps 1 - 4 above.

2. Select Uninstall, and click Next. IMPORTANT: Uninstall ONLY Microsoft .NET Framework 2.0. If other versions of Microsoft .NET Framework are listed, do not uninstall them.

3. Restart the computer.

4. Perform a clean re-installation of the KODAK AiO Home Center software:

a. Disconnect all USB devices from the computer, including the Kodak EasyShare all-in-one printer. NOTE: Do not disconnect your mouse or keyboard. b. Uninstall the Kodak EasyShare 5000 series all-in-one software:

1. In the Control Panel, select Add or Remove Programs (Windows XP) or Program and Features (Windows Vista). 2. Select one of the following software programs from the list of currently installed programs, depending on which one appears in your list:

3. Click Change or Remove (Windows XP) or Uninstall (Windows Vista). 4. When the Install Wizard appears, click Next.5. Depending on the issue(s) you are experiencing, do the following:

- If you are experiencing errors with the Kodak EasyShare software, such as a Tricode, in addition to errors with the KODAK AiO Home Center software, select Remove, click Next, and follow the on-screen instructions for removing the software.
- If you are not experiencing errors with Kodak EasyShare software, select Modify to uninstall only KODAK AiO Home Center software, and click Next.

6 In the Custom Setup window, select Remove from the drop-down menu for the Kodak All-in-One Printer, and click Next. vii. In the Ready to remove the program window, click Next. viii. In the Uninstall Complete window, click Continue. ix. Restart the computer.

c. Delete the files and folders that can interfere with the installation.

f. After the computer restarts, insert the KODAK EASYSHARE 5000 Series All-in-One Software CD into the computer CD drive to begin the installation.

g. During the installation process, when prompted, select to search for an updated version of the software on the Kodak Web site and install the updated version.

h. Before restarting the computer again, turn on the background applications.

i. Select Start > Run. ii. Type msconfig in the Open field and click OK.iii. Select the Startup tab.iv. Under Startup Items:

- If only some items were originally selected, select the check box in front of the items that you noted in Step e-iii. - If all background items were originally selected, click Enable All, and click OK.

I needed to reload my AiO Home Center software and no one seemed to have the correct procedure. Maybe if you remove & reinstall yours it will resolve your problem. This procedure worked for me on my XP-machine:1. got to Control Panel/Printers&Faxes and delete the printer2. go to your Hardware/Device Manager/Universal Serial Bus Controllers, right-click on USB Composite Device and select Uninstall3. go to Control Panel/Add/Remove Software and remove the EasyShare software4. disconnect the cables from the Printer5. download from Kodak.com the program "install_aio.exe"; run the program(I selected only AiO+EasyShare+Software Updater to load)6. followed the prompts after the sw installed to reconnect the Printer cables7. rebooted