Top tips for enjoying the Vaults

1. BOOK YOUR TICKETS IN ADVANCE ONLINE

We know we’ve said this a couple of times already, but, you know, some people just don’t listen!

Booking in advance means you guarantee your preferred show time and save yourself time and effort.

2. PURCHASING TICKETS AT VAULTS.LIVE

If you’re intent on paying an extra 20% you can, of course, purchase tickets at the Vaults when you arrive, we’re very happy to oblige!

When you visit the Box Office you will be able to book a show time, you should then return to the Vaults at the allotted time to begin your experience.

Please understand that while we’ll do everything that we can to get you into the show time that suits you, this might not be possible due to the number of people already booked into particular shows. But the earlier you arrive, the better your chances. And if you have a discount or voucher please make sure you tell us before booking so that we can honour it, once the tickets are printed unfortunately there’s not much we can do.

3. ENTERING AT ‘MY SHOW TIME’

When you get here you’ll enter through the Main Lobby and go directly to our pre-show area where you’ll need to wait for a few minutes until it’s time for your show to begin. From there we’ll guide you to the elevator in order to begin your full Vaults experience.

4. PEAK HOLIDAYS AND WEEKENDS

This won’t come as a surprise to you but we’re a very popular attraction and so, during the obvious times shows tend to sell out very quickly. We’ll always do our level best to book you into the next available show time or find another day that will suit you. To avoid this (and we may have mentioned this already) we strongly recommend booking in advance via the website and printing off your tickets at home to enjoy the very easiest of entries to the Vaults.