Type of Traveler

Rating summary

Request rooms from the 3rd floor or above as the hotel holds many activities and rooms close to ballrooms will be noisy. (Maria C)

Jun 14, 2015

Ask the front desk staff, they were a plus. (Denvtowntraveller)

Mar 24, 2015

ask for a higher floor and a renovated room with a sleep number bed (Carolyn M)

Mar 02, 2015

Try to not get one under the Saturday night hip hop party jams on the seventh floor (M7985WBbill)

Feb 28, 2015

I was on the 6 floor and found it pretty quiet and I had no problem sleeping (Louis K)

Feb 17, 2015

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Chris U

East Northport, United States

“Great Staff”

Reviewed

July 31, 2015

Trip type:

Business

The rooms are ok, the event space needs to be redone, but the staff is always pleasant and work with you to rectify any problems. Wifi was down all day, but that was a block long problem. Have hosted many events there and you can't beat the convenient location.

Stayed

July 2015

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Value

Sleep Quality

Location

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Service

Review collected in partnership with this hotel

Myra R

New Rochell, United States

“Vacation”

Reviewed

July 29, 2015

Trip type:

Family

Excellent experience. Return to home town to visit family and friends. The population had definitely increased and new buildings put up. New Rochelle has a lot of history. I had the opportunity to take my 8 year old daughter to the beach Hudson Park where I grew up. She thought the beach was nice and it looked exactly the same, very well kept. We enjoyed our stay.

Stayed

July 2015

Rooms

Value

Sleep Quality

Location

Cleanliness

Service

Review collected in partnership with this hotel

FamilyMan526

Port-au-Prince

“Sleepless in New Rochelle”

Reviewed

July 28, 2015

Trip type:

Business

Paper-thin walls, kids running up and down the halls at night, disco music from hotel bar waking me from a dead sleep, torn "black-out" windows that were too short to keep light out resulted in four restless nights and baggy eyes. It's a shame because the front desk staff was awesome.

Stayed

July 2015

Rooms

Value

Sleep Quality

Location

Cleanliness

Service

Review collected in partnership with this hotel

Radisson_AGM, Manager at Radisson Hotel New Rochelle, responded to this review,

July 30, 2015

I would like to apologize that this is the way you viewed your experience at our property. I have looked through our overnight reports and logs for the night you stayed, but I do not show that there were any calls at all made that night to report noise issues of any kind. Please do not hesitate to notify staff if something is not to your liking, so we can attempt to remedy the situation in the future.

Jesse H

new rochelle, United States

“very poor service”

Reviewed

July 27, 2015

Trip type:

Friends getaway

we were overcharged for our room (we were part of a wedding party and it was never recognized). when we realized the mistake, we tried calling many times to get it rectified. we were transferred all over the place (from the hotel to corporate back to the hotel, etc) and no one could provide us an answer. we left many voicemails that were never returned. finally someone called back saying there was nothing they could do and they had no record of us calling earlier. just very poor customer service - i'll never visit this hotel again, and will likely avoid radisson generally if this is how all issues are handled.

Stayed

July 2015

Rooms

Value

Sleep Quality

Location

Cleanliness

Service

Review collected in partnership with this hotel

Radisson_AGM, Manager at Radisson Hotel New Rochelle, responded to this review,

July 29, 2015

Our on-site records which store every search for/ inquiry about/ adjustment to every reservation from the time they are booked to the time of check-out show that your reservation was never accessed between the time of booking and the time of check-in. Our group sales team shows no record of the bride or groom reaching out to them regarding your reservation prior to the stay. Unfortunately, we could not make the changes you desired and that would have been explained and noted in your reservation at any point of contact with Radisson staff (on-site or central reservation).