"Shocking waiting time"

11.7.18 told to come by letter 2:50pm arrive 10 minutes early, got a phone call automated answer are you coming:yes. Arrived 2:45 to be told 1hour and 30 to 45 minutes waiting time. I Work or try to. You have my phone numbers why not ring me and not have me waiting. Oh you can rebook, No this is the second time I've been here waiting. Not good enough. Sort yourself out.

Responses

Hello my name is Samantha, I am really sorry that it has been necessary for you to raise your concerns. If you would like me look into the matter in more detail please contact the Patient Experience Team on 01709 424461 in the first instance.