~ Our blog for all things wine, beer, spirits, cigars … and more!

Total Wine & More Opens New Kendall Store

Total Wine & More opened the doors this morning at our brand new store in Kendall, Miami. To celebrate the occasion, we invited our team members, executives from our corporate office, vendors and media to a launch party last night.

Smooth jazz played while several hundred guests sipped on fine wines, select spirits and enjoyed the Brewery District, a new concept designed by Total Wine to highlight a special beer area of our stores to give our customers an unforgettable beer experience. Ceviche, meatballs, cheese, fruit and several hors d’oeuvre were offered to balance the tastings.

Store Manager Ty Ball, along with Assistant Manager Janell Grigsby and South Florida District Manager Brett Pulisic, greeted guests as they entered and chatted about the new store. All of the staff was extremely helpful, courteous and ready to answer questions. Though this was not a selling event, some guests just could not wait to make their purchases until the official opening at 9 am this morning. And we were ready!

Vendors including Rich Nowak from Brooklyn Brewery, Peter Schnebly from Schnebly Winery and Brewery and Robbie Toombs from Gold Coast Distributors were also there to offer support for our new store.

EVP of Operations Mark Powell thanked everyone for coming and recognized all of the hard work that went in to getting the store ready for the launch. He introduced the store leadership and talked about the grand opening tonight. Then a toast to the success of the new store.

We’d like to invite you to our Grand Opening Extravaganza tonight (May 23rd) from 6-8 pm. We will be featuring tastings with the Wagner Family of Caymus Vineyards and having live music, giveaways and an official ribbon-cutting ceremony. Total Wine will also recognize Read2Succeed as our local partner and make a substantial contribution to the organization during the event.

Total Wine & More
The Palms at Town & Country
(just east of the Florida Turnpike on SW 88th St. (Kendall Dr.))
11960 Mills Drive
Miami, FL 33183
(305) 630-3790

Tip: The store is located beyond the traffic circle and past the Valet parking lot on the right side of Mills drive (Google shows the location too close to the main road).

Hours: Mon-Thurs 9am-10pm; Fri-Sat 9am-11pm; Sun 10am-9pm

Sign up for our newsletter to receive valuable promotions, coupons and information about all things wine, spirits, beer, cigars, and more. We welcome your feedback and look forward to serving this new community.

Like this:

Related

Post navigation

3 thoughts on “Total Wine & More Opens New Kendall Store”

I WENT INTO YOUR STORE IN TOWN AND COUNTRY MALL TODAY FOR THE FIRST TIME. THE STORE IS BEAUTIFUL, WITH A VERY GOOD SELECTION OF WINES AND BEER.
THE CHECKOUT AREA IS VERY NICE WITH , I THINK ABOUT
SEVEN REGISTERS. UNFORTUNATELY FOR MYSELF AND THE THREE OTHER CUSTOMERS WAITING AT THE ONLY ONE OF THE SEVEN REGISTERS THAT WERE OPEN WERE OF LITTLE VALUE. I ASKED THE CASHIER IF THERE WAS ANYONE ELSE WHO COULD HELP ME AND THE OTHER THREE CUSTOMERS WHO WERE WAITING, AND SHE REPLIED NO. IF SHE WAS PROPERLY TRAINED, SHE SHOULD HAVE SAID LET ME CALL THE MANAGER. I LATER LEARNED WHY SHE DIDN’T DO THIS. THE MANAGER, WHO WAS ASSISTING THE CUSTOMER IN FRONT OF ME, WHEN HE SAW THE LINE DID ABSOLUTELY NOTHING. MR. DISTRICT MANAGER, THIS IS NOT CUSTOMER SERVICE. I CAN AND WILL SHOP AT OTHER STORES FOR MY WINE NEEDS IN THE FUTURE.
IT’S A SHAME THAT YOUR COMPANY MADE SUCH A SIZEABLE INVESTMENT IN THIS STORE BUT FORGOT TO INSTALL ONE THING, THE MOST IMPORTANT THING IN ANY BUSINESS, CUSTOMER SERVICE. IT SEEMS THAT YOUR COMPANY IS JUST ANOTHER IN THE LONG PARADE OF BUSINESSES IN SOUTH FLORIDA WHERE CUSTOMER IS JUST A WORD. IT’S A SAD COMMENTARY
ON OUR SOCIETY TODAY!

Ed – We’re very sorry for the poor experience, and we appreciate you taking the time to let us know about what happened. Someone from our customer care team will be in touch with you shortly to follow up, and we’ll also address with the store management.