LiveHealth Online Mobile
12+

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Description

Using LiveHealth Online you can visit with board-certified doctors, licensed therapists, lactation consultants, registered dieticians and more through live video on your smartphone, tablet or computer. It’s an easy and convenient way to get the care you need weather you’re at home, at work or on the go! Just download the app and sign up to get started.

Talk to a doctor 24/7, with no appts or long wait times

Why spend time going to urgent care, use LiveHealth Online to talk to a doctor in minutes through live video. Just sign up or log in and select the doctor you would like to see. Then you’ll be connected through private and secure video in about 10 minutes or less. Doctors using LiveHealth Online provide care for common health conditions like: the flu, pink eye, sinus infection, bronchitis, allergies, fever, cough, cold, urinary tract infection, skin infection, skin rash, diarrhea and more! It’s a great option for care when your own doctor isn’t available. Doctors can assess your condition and provide a treatment plan so that you can feel better, faster.

Our Spanish language online visit experience is available using Cuidado Medico on LiveHealth Online. Spanish speaking doctors are available by appointment from 7am-11pm. Same day appointments are available in most states.

See a therapist in 4 days or less!Use LiveHealth Online Psychology to talk with a licensed therapist or psychologist from the comfort and privacy of home. In most cases you can schedule an appointment and talk to a therapist in just a few days. Therapists can help you when you’re dealing with a wide range of issues like stress, anxiety, coping with grief, relationship issues and more!

Video visits using LiveHealth Online are covered by many insurance plans. For 18 million Americans online visits using LiveHealth Online are a covered benefit under their health plan. Just enter your health insurance information within your account settings to see how much a video visit will cost you after your insurance is applied.

Are you an Apple Health user? If so, you can easily share important health information with your provider during your Video Visit. Sharing your heart rate, weight, blood glucose levels and nutrition information will give your health care professional a 360-degree view of your health and help them make a more accurate diagnosis.

What’s New

Version History

11.1.318

Nov 28, 2018

We continue to improve the patient experience with these new features:• Performance enhancements to increase reliability and speed

11.0.004

Sep 12, 2018

We continue to improve the patient experience with these new features:• We have enhanced the service browsing experience to make finding services easier• We have added a feature for our providers, staff & administrators that allows them to invite guests to your scheduled visits• You can now start a visit straight from the text message appointment reminder• Patients using the consumer mobile app will now be able to change their password via My Account

10.4.115

Jun 21, 2018

We continue to improve the patient experience with these new features:

• Patients will now have “password hints” when setting up their account upon enrollment. These hints will make it faster and easier to select a password that meets security requirements.

10.4.106

May 3, 2018

We continue to improve the patient experience with these new features:

• Patients will now have “password hints” when setting up their account upon enrollment. These hints will make it faster and easier to select a password that meets security requirements.

10.3.500

Mar 6, 2018

We continue to improve the patient experience with these new features:

• Patients that have been in a provider’s waiting room for an extended time are now given the option of transferring to a more available provider. This feature will automatically reach out to providers that might be able to see the patient sooner

• With this release, you can now edit your account information at any time in “My Account”. This includes name, date of birth, gender, address, email and phone number. Additionally, you can now edit your payment information via “Settings”

• When viewing available appointment times for a specific provider, now you can browse to different dates without leaving the provider’s profile

10.3.303

Feb 22, 2018

We continue to improve the patient experience with these new features:

• Patients that have been in a provider’s waiting room for an extended time are now given the option of transferring to a more available provider. This feature will automatically reach out to providers that might be able to see the patient sooner

• With this release, you can now edit your account information at any time in “My Account”. This includes name, date of birth, gender, address, email and phone number. Additionally, you can now edit your payment information via “Settings”

• When viewing available appointment times for a specific provider, now you can browse to different dates without leaving the provider’s profile

10.2.400

Jan 22, 2018

We continue to improve the patient experience with these new features:

• Patients that have been in a provider’s waiting room for an extended time are now given the option of transferring to a more available provider. This feature will automatically reach out to providers that might be able to see the patient sooner

• With this release, you can now edit your account information at any time in “My Account”. This includes name, date of birth, gender, address, email and phone number. Additionally, you can now edit your payment information via “Settings”

• When viewing available appointment times for a specific provider, now you can browse to different dates without leaving the provider’s profile

10.2.200

Dec 13, 2017

We continue to improve the patient experience with these new features:

• Patients that have been in a provider’s waiting room for an extended time are now given the option of transferring to a more available provider. This feature will automatically reach out to providers that might be able to see the patient sooner

• With this release, you can now edit your account information at any time in “My Account”. This includes name, date of birth, gender, address, email and phone number. Additionally, you can now edit your payment information via “Settings”

• When viewing available appointment times for a specific provider, now you can browse to different dates without leaving the provider’s profile

10.1.206

Oct 20, 2017

We continue to improve the patient experience with these new features:

• Now when patients are browsing practices they will have more visibility into provider costs. This update lets patients compare services without needing to open a provider’s profile

• With the introduction of more specialty practices, updates have been made to improve the patient experience when accessing these services

10.0.104

Sep 19, 2017

• Patients can find the type of care or provider they may need more efficiently and quickly than ever before.

• Our new home screen allows patients to navigate available services by category and subcategory, filter views of services that offer on demand visits or scheduled appointments, and search for specific providers and/or services.

• With our newest enhancements, patients can immediately and seamlessly be transferred to another provider, if a follow-up visit is necessary.

9.5.018

Jun 28, 2017

We continue to improve the patient experience with these new features:

· Our system now ensures that your account and system are ready for your appointment – providing an ideal experience for both patient and provider.

· With text notifications, having a visit has never been easier. Users can now opt into receive a text reminder for any scheduled visits.

· While in a provider’s waiting room, now you can minimize the app and our system will remind you to return to the app when the visit is ready to begin.

9.4.112

May 26, 2017

We continue to improve the patient experience with these new features:

· The patient can now transfer their most recent visit’s information over to a new visit. This enhancement will improve the patient’s overall experience and allow the patient to see a doctor more quickly.

9.3.100

Feb 4, 2017

We continue to improve the patient experience with these new features:

· The patient can now transfer their most recent visit’s information over to a new visit. This enhancement will improve the patient’s overall experience and allow the patient to see a doctor more quickly.

9.3.024

Dec 30, 2016

We continue to improve the patient experience with these new features:

· The patient can now transfer their most recent visit’s information over to a new visit. This enhancement will improve the patient’s overall experience and allow the patient to see a doctor more quickly.

9.2.200

Oct 28, 2016

We continue to improve the LiveHealth Online patient experience with these new features:

• Parents can now share a child’s account, making it possible for either parent to have a visit on their child’s behalf.

• Users now have the option to share multiple photos during their video visit with a provider.

• Better and faster video handling.

9.2.110

Oct 21, 2016

We continue to improve the LiveHealth Online patient experience with these new features:

• Parents can now share a child’s account, making it possible for either parent to have a visit on their child’s behalf.

• Users now have the option to share multiple photos during their video visit with a provider.

• Better and faster video handling.

9.1.024

May 19, 2016

We continue to improve the LiveHealth Online Mobile patient experience with these new features:

• When multi-way video is enabled, patients and providers can invite guests to participate in their video visit.

• Users now have the option self-schedule their appointment with behavioral health providers.

• At the end of the visit, patients can choose to e-mail a summary of their visit to his/her primary care provider.

9.0.018

Apr 18, 2016

We continue to improve the LiveHealth Online Mobile patient experience with these new features:

• When multi-way video is enabled, patients and providers can invite guests to participate in their video visit.

• Users now have the option self-schedule their appointment with behavioral health providers.

• At the end of the visit, patients can choose to e-mail a summary of their visit to his/her primary care provider.

8.4.015

Feb 19, 2016

We continue to improve the patient experience with these new features:•Users with Touch ID-enabled devices can use their fingerprint to securely log into their account•Doctor availability will be segmented into three tabs on the home page: Available, On-Call and Appointment•Users have the option to select a doctor for an immediate on-demand visit, use the ‘on-call’ button to page a doctor or request an appointment with their doctor of choice for a later date and time

8.3.042

Jan 15, 2016

We continue to improve the patient experience of our app with these new features:

•When using the app, you can choose to update your current state based on mobile geolocation, making it faster to find a doctor, whether you are home or on the go. •You will be notified with an email if your prescription failed to transmit to the pharmacy.•You can share your experience on Facebook and Twitter following your visit.

8.3.039

Dec 11, 2015

We continue to improve the patient experience of our app with these new features:

•When using the app, you can choose to update your current state based on mobile geolocation, making it faster to find a doctor, whether you are home or on the go. •You will be notified with an email if your prescription failed to transmit to the pharmacy.•You can share your experience on Facebook and Twitter following your visit.

8.3.027

Dec 5, 2015

We continue to improve the patient experience of our app with these new features:

•When using the app, you can choose to update your current state based on mobile geolocation, making it faster to find a doctor, whether you are home or on the go. •You will be notified with an email if your prescription failed to transmit to the pharmacy.•You can share your experience on Facebook and Twitter following your visit.

8.2.021

Nov 14, 2015

We continue to improve the patient experience with this new feature:

• Bypass the intake process when being transferred from one visit to another

8.0.015

Aug 18, 2015

We have revamped the patient experience with a few of these new features:

• Updated provider profiles.• More in-app information on the service• Begin your visit with our updated intake process• Enhanced waiting room - see how many patients are in front of you.

7.5.015

Apr 1, 2015

We polished the app. Here are some of the new features:

•Now it’s even easier to login! Use your same username and password as on web. •Need to see another provider on our network after a visit? Now supporting a seamless transfer from one provider to another.

Nov 28, 2018

Version 11.1.318

We continue to improve the patient experience with these new features:• Performance enhancements to increase reliability and speed

Ratings and Reviews

4.7 out of 5

1.6K Ratings

1.6K Ratings

Lique88
,04/22/2018

Other services are better and I’m disappointed

I was forced to switch to this service due to my job changing our telemedicine provider. I use this service for mental health services because through my job there is not copay. Originally i was happy to learn that they offer same day mental health appointments, my excitement has since stopped. There are a limited supply of psychiatrists and they are always booked a month or more out. I scheduled my original appointment in February and have since been rescheduled by the Dr all the way out to the end of May and have never been seen. When I called about (2x) nothing has been done. Just “sorry about that we’ll file a complaint” and that’s it. The last service I used understood the importance of psychiatric appointments and made sure to reschedule within the same week, they don’t care. I called about another issue due to a confusing email i received. I was on the phone for an hour before a supervisor finally agreed to actually see why i got the email. Customer service is a joke and they don’t seem to care to resolve issues

The only saving grace is that i have a psychologist that i actually like. I’m going to take all of my issues to my HR department because if this is the service my company is paying for they should know that it may not be the greatest idea to renew the contract.

Developer Response
,07/06/2018

Thank you for your feedback. We would appreciate the opportunity to better understand your experience with the availability of psychiatrists. If you want to reach us privately, you can email us at help@livehealthonline.com or call us 24/7 at 1-888-LiveHealth (1-888-548-3432).

Lique88
,04/22/2018

Other services are better and I’m disappointed

I was forced to switch to this service due to my job changing our telemedicine provider. I use this service for mental health services because through my job there is not copay. Originally i was happy to learn that they offer same day mental health appointments, my excitement has since stopped. There are a limited supply of psychiatrists and they are always booked a month or more out. I scheduled my original appointment in February and have since been rescheduled by the Dr all the way out to the end of May and have never been seen. When I called about (2x) nothing has been done. Just “sorry about that we’ll file a complaint” and that’s it. The last service I used understood the importance of psychiatric appointments and made sure to reschedule within the same week, they don’t care. I called about another issue due to a confusing email i received. I was on the phone for an hour before a supervisor finally agreed to actually see why i got the email. Customer service is a joke and they don’t seem to care to resolve issues

The only saving grace is that i have a psychologist that i actually like. I’m going to take all of my issues to my HR department because if this is the service my company is paying for they should know that it may not be the greatest idea to renew the contract.

Developer Response
,07/06/2018

Thank you for your feedback. We would appreciate the opportunity to better understand your experience with the availability of psychiatrists. If you want to reach us privately, you can email us at help@livehealthonline.com or call us 24/7 at 1-888-LiveHealth (1-888-548-3432).

Ds75762763
,10/02/2018

Skip the walk in clinics

A fantastic replacement for the little things. If you’re dying of cancer or broke your arm in six places or having seizures or are really having anything serious obviously you go to the emergency room. If you have something that’s more complicated or you need specialized care, obviously you go to a regular doctor for an in person evaluation. But for everything else that comes along, that would be your typical going to a Walgreens or CVS or grocery store or walk in clinic to get checked out by a PA and then set on your way, this is the best alternative. It’s fast, convenient, and you don’t have to go out in public to do it. It’s nice when the only time you have to leave is to pick up your prescription as opposed to getting up going to an office waiting around for 30 minutes seeing somebody for 10 then leaving then waiting for your prescription to be ready for another two hours then going to get your prescription and then finally going to home and/or work. This is much much much more efficient.

Ds75762763
,10/02/2018

Skip the walk in clinics

A fantastic replacement for the little things. If you’re dying of cancer or broke your arm in six places or having seizures or are really having anything serious obviously you go to the emergency room. If you have something that’s more complicated or you need specialized care, obviously you go to a regular doctor for an in person evaluation. But for everything else that comes along, that would be your typical going to a Walgreens or CVS or grocery store or walk in clinic to get checked out by a PA and then set on your way, this is the best alternative. It’s fast, convenient, and you don’t have to go out in public to do it. It’s nice when the only time you have to leave is to pick up your prescription as opposed to getting up going to an office waiting around for 30 minutes seeing somebody for 10 then leaving then waiting for your prescription to be ready for another two hours then going to get your prescription and then finally going to home and/or work. This is much much much more efficient.

cktriano1
,12/01/2018

Dr. Mia F. is great and more thorough than an office visit

Saw her today and she’s terrific! I’ve had a few visits with HealthOnline, mainly because my large family has young children who bring home every germ on the planet yet where we live it’s at least a 30 minute drive to the nearest urgent care or their pediatrician. My PCP is close by but not always open when I can go after work. So this is a great alternative. I’ve had a few good visits online and one that was pretty awful (pediatric visit and we won’t see that Dr ever again). Today was by far the BEST visit I’ve ever had and it was for me. I’m sick as a dog and could drive myself but don’t want to get out of bed to do anything but pick up medicine at the drive thru pharmacy. Dr Mia F. Was so thorough and did everything to make me feel comfortable during our visit while educating on several things I could do to combat future illness. Things I’d never been told before. Amazing visit! I’d see her as my PCP if she were in my city/state.

cktriano1
,12/01/2018

Dr. Mia F. is great and more thorough than an office visit

Saw her today and she’s terrific! I’ve had a few visits with HealthOnline, mainly because my large family has young children who bring home every germ on the planet yet where we live it’s at least a 30 minute drive to the nearest urgent care or their pediatrician. My PCP is close by but not always open when I can go after work. So this is a great alternative. I’ve had a few good visits online and one that was pretty awful (pediatric visit and we won’t see that Dr ever again). Today was by far the BEST visit I’ve ever had and it was for me. I’m sick as a dog and could drive myself but don’t want to get out of bed to do anything but pick up medicine at the drive thru pharmacy. Dr Mia F. Was so thorough and did everything to make me feel comfortable during our visit while educating on several things I could do to combat future illness. Things I’d never been told before. Amazing visit! I’d see her as my PCP if she were in my city/state.