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CD / DVD drive not recognised after Win 10 update

Hello Phillpower2. No. Sadly, replacing the old drive made no difference. Removing the old drive and putting in a brand new drive made no difference, either.I trawled through a lot of Toshiba...
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woolhatwoman

Posted 03 February 2018 - 11:49 AM

woolhatwoman

Member

Member

14 posts

I have a Toshiba laptop, bought 2012, now running Windows 10.

Following a recent big (5.5 hours) update by Win10, File Explorer does not show the built in CD / DVD drive. I want to upload some photos from old photodisc CDs, but since the laptop can't 'see' the drive, I can't 'tell' it where to 'look' for the photos.

phillpower2

Posted 03 February 2018 - 04:21 PM

Not sure that they will work with Windows 10 but a couple of suggestions for you below;

(For Windows XP Users)

Click Start then Run(For Windows Vista and Windows 7 Users)

Click Start and select the white box.(And from here for all users.)

Type regedit and hit Enter

In the left pane, expand (Click on the [+]) HKEY_LOCAL_MACHINE

then SYSTEM

then CurrentControlSet

then Control

then Class

and click on {4D36E965-E325-11CE-BFC1-08002BE10318}

Right click on {4D36E965-E325-11CE-BFC1-08002BE10318} and choose Export.

Name this file "filters" and save it to your desktop. (Note: This file can be deleted when it is determined it is no longer needed.)

In the right pane, if either UpperFilters or LowerFilters are present, right click on it and choose Delete...accept the deletion. Delete both if they are both present.

Close Registry Editor and Reboot.

If after doing that your drive still doesn't show up, please download CDGone from here. Once it's downloaded, extract the files to your desktop and open the [b]READ ME FIRST.TXT[/b] file and follow the instructions there.

Posted 08 February 2018 - 03:25 PM

woolhatwoman

Posted 08 February 2018 - 04:36 PM

woolhatwoman

Member

Topic Starter

Member

14 posts

Oh! I'm sorry, I didn't intend to leave it so long. Nothing has changed, I'm afraid, and I haven't taken the drive out. I got a small screwdriver and turned the laptop upside down, unplugged the mains input and took out the battery then I couldn't decide which screw to undo, and chickened out.

Please don't spend any more of your time on it - you have given me so much advice already. I will go back through each separate way of troubleshooting you have suggested, and see if I can remove the drive when I've got the instructions printed out. Then I'll get back to you and tell you what happened. It will have to be tomorrow evening, though, because Friday is quite busy for me.