ABOUT XICHÉN TOUR

How much are the tours to Chichén Itzá?

The prices of Xichén Deluxe and Xichén Clásico tours are shown on the main page of this web site, and are subject to change without previous notice. Shopping online at any Experiencias Xcaret official sites, you can get a 15% off purchasing before December 31st, 2016. Your coupon is valid for one year starting from the date of purchase.

How much time is spent at Zací Cenote?

How much time is spent at archaeological site?

At what time I will be back to the hotel?

The time will depend on your hotel location. Xichén Clásico and Xichén Deluxe tours last approximately 10 hours after leaving the hotel until return. Arrival to hotels in Cancun is around 6:50 p.m., for hotels in Riviera Maya at 7:20 p. m.

ABOUT COBÁ - XEL-HÁ TOUR

How much is Cobá - Xel-Há Tour?

The price is shown on the main page of this website. Shopping online through any Experiencias Xcaret official sites, you can get a 10% off or get up to 15% off purchasing at least 21 days in advance. All prices are subject to change without previous notice. This tour is available Tuesday and Thursday.

At what time I will be back to the hotel?

ABOUT TULUM - XEL-HÁ TOUR

How much is Tulum - Xel-Há Tour?

The price is shown on the main page of this website. Shopping online through any Experiencias Xcaret official sites, you can get a 10% off or get up to 15% off purchasing at least 21 days in advance. All prices are subject to change without previous notice. This tour is available Monday to Saturday.

At what time I will be back to the hotel?

RESERVATIONS

How can I purchase my ticket for the Tour?

You can purchase your tickets safely at www.xichen.com.mx, ww.xcaretexperiencias.com or calling to our Customer Service, where one of our agents will assist you, resolve any doubts and advice you on your purchase:

Toll free within Mexico:

CHANGES AND CANCELLATIONS

Can I change the day of my visit?

Yes, calling to our Customer Service or sending an email to customerservice@experienciasxcaret.com.mx, Don´t forget that dates are subject to availability because the tours have a maximum number of passengers. Any change the same date of visit generates a price adjustment

Can I cancel my visit?

Your ticket is valid for one year from date of purchase. Reservations cancelled with more than 2 days in advance before the booking date are subject to a 10% administrative fee; from 2-0 days or in case of no show, reservations are non refundable. Packages and Xperience Passport are NON- CANCELLABLE and NON-REFUNDABLE.

Can I transfer my ticket to another person?

TOUR SCHEDULES AND LOGISTICS

At what time will you pick me up and where should I wait?

When purchasing your Admission with Transportation online, a list of hotels with available pick up will be displayed. The exact time will be confirmed upon purchase. It is essential to show 15 minutes before your scheduled pick up. It is important to confirm your transportation service with at least 48 hours in advance. The transportation that will pick you up at your hotel may have the logo of any of our Parks: Xcaret, Xel-Há, Xplor or the company logo Experiencias Xcaret. The transfer may be by van or luxury bus depending on the operation.

If my hotel is not available for pick up, what should I do?

In case the hotel you are staying at is not in the list you can call Customer Service or send an email to customerservice@experienciasxcaret.com and our agents will help you with all the information for your pick up or any other doubt you may have. Customer Service hours: Monday to Friday from 7:00 AM to 12:00 AM / Saturday and Sunday from 7:00 AM to 10:00 PM. Local Time.

How long are the tours?

DURING MY VISIT

What kind of clothes and footwear should I wear?

We recommend you fresh clothes, as shorts and t-shirt, hat or sun cap. Use comfortable shoes for walking. With Xichén Clásico Tour you will swim in a cenote, bring your swimming suit, water shoes, towel and a change of clothes.

Toll free within Mexico:

What is the minimum age to participate in the tours?

The minimum age recommended for the tours is five years old. Children ages 5 to 11 pay 50% of adult admission ticket, children under 4 have free admission. However, it is not advisable to take children that young to the tours.

Why book with us?

Children 50% discount.

Children under 12 years of age pay 50% off adult ticket price (must show official ID to verify their age). Children taller than 4.5 feet but under 12 years old, must show an ID to verify their age.

Secure Shopping

We offer you an online shopping experience that is safe and secure. In addition, you have assistance during your trip. More info.

The lowest rates on the market

Get 15% off purchasing 21 or more days in advance and 10% off purchasing 7 to 20 days in advance. For Xichén Deluxe and Xichén Clásico the 10% discount applies purchasing 1 to 20 days in advance. Does not apply for Packages or Xperience Passport.

Bad Weather Guarantee

Your voucher is valid for one year and has bad weather guarantee, effective 24 hours in advance prior to your visit. Changes are not allowed the same day of your visit. Terms and Conditions apply.

Ease to plan your visit

You have up to 15 days from your first visit to do the rest of the tours (one per day).