Returns

We want you to be delighted with your purchase and would be grateful if you would check the contents of your delivery carefully within 24 hours of receipt. If you wish to report missing, damaged, or faulty goods, please contact us as soon as possible within 30 days using the form below. If you wish to return anything under our 'Change Your Mind Guarantee' you have up to 14 days to let us know

Missing, Damaged or Faulty Goods

In the unusual event that anything is missing, damaged or faulty, please apply for a Return Authorisation Number using our 'Returns and Refunds Form' below.

On receipt of this form, our customer services team will contact you to arrange for the collection of damaged or faulty product and organise replacements. Alternatively, you can contact our team directly on 0843 317 7824 (business rate) Monday – Friday, 8.30am to 6.00pm (excluding Bank Holidays) to organise the return of your items.

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Your Name

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Email Address

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Billing Postal Code

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Daytime Phone Number

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Order Number - this can be found on your email confirmation or invoice

Our renowned 'Change Your Mind' guarantee...

We understand that sometimes a light doesn't quite look how you imagined it would in your home. Don't worry! If you wish to return anything under our Change Your Mind Guarantee, you have up to 14 days after your delivery has been received to get in touch and receive a full refund. To make sure we refund you correctly, you can only return your items once you have received an authorised Returns Number. Also, it's really important that we received your returns in saleable condition - with all the original manufacturer's packaging (unmarked please!), free bulbs (where applicable), accessories and instructions complete and intact - otherwise this could affect your refund.

Please contact our Customer services Team for a Return Authorisation Number using our Online Returns and Refunds form below.

As the cost of returning product under our Change Your Mind Guarantee is the responsibility of the buyer, we strongly recommend that all returns should be via a "signed for" service such as:

Once you've got your Returns Authorisation Number from Lighting Direct, please securely pack up your product using the original outer packaging, removing any address labels. We offer a UK mainland collection service via DPD from only £7.18 – simply contact [email protected], or call us on 0843 317 7824, let us know a suitable date for DPD to collect your parcel from you, and we’ll do the rest. You’ll be able to track the progress of your DPD collection via email and text, and even choose from a selection of collection options