Virgin’s Clare Willetts on delivering great customer experiences

Brand Director and Head of Customer Experience, Clare Willetts, discusses how Virgin deliver exceptional customer experiences. She shares the importance of purpose and unlocking the ingenuity of their people to do what’s right for their customers.

For more practical tips and examples that will help you deliver a purposeful and consistent customer experience, download Brand Learning’s report ‘Join up to stand apart’, with fresh insights and in-depth case studies from over 20 leading organisations including Virgin, Amazon, First Direct, and Airbnb. Or if you would like us to come and present the report findings and discuss how your organisation could become more joined-up, please get in touch.

For even more thoughts from Clare on creating winning experiences, listen to our podcast.

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