Mercure Milano Regency

Mid-scale hotel for business trips or leisure

Originally the residence of a noble Milanese family, the Mercure Milano Regency hotel boasts 71 charming rooms, 3 welcoming meeting rooms equipped to host up to 50 people and complimentary WIFI for all guests.

Reception was indifferent and when we left we asked if they could book us a taxi. We were charged 10 Euro and we asked what that was for and told us it was for the taxi. We asked again if that meant we did not have to pay the driver and was told we did not. Seemed odd, but in travelling worldwide for thirty years, have never been charged for a hotel to call up a taxi. When we got to the station the taxi driver wanted paying. We were ripped off by the hotel!
Also, I reported ligts not working. Was told nothing could be done. I fixed them because wiring was loose , and told reception to get them checked out. Should not have been down to me to fix them.

AccorHotels certified review

FabricioBusiness - 09/02/2018

« Great staff, tired facilities. »

The hotel needs a serious update. Facilities are tired, old, not to the standard of other Mercure Hotels that I have stayed in. Everything was working, yes. The staff though was very helpful, friendly, and helped in any way they were asked for. Well done.

TripAdvisor review

Couples - 11/01/2018

« Nice hotel but staff need to learn how to welcome guests »

It was my first trip to Milano to discover the city and spend NYE in the area and I was a bit disappointed: location of the hotel is ok but not especially convenient (8-10mn to tram and 30mn to city center). The building itself is a bit shabby and could use a good renovation but hotel has still an interesting style and nice decoration. Parking on spot is tricky.
Now for the staff: I do not recall having had any smile from any of them during the stay. The man at the reception in the evening gave us the minimum info while he seemed to be annoyed by us and ladies at the breakfast were like "prison doors"...
Food at breakfast was the worst I ever had in an Accorhotel and breakfast room wasn't inviting at all. We only stayed because we booked a prepaid BB rate.
To conclude, I will not come back to this hotel.

Our hotel has responded to the review

Our hotel has responded to the review

We regret to be informed about your bad experience that certainly was not our usual
attitude towards our guests, we hope to have the chance to confirm our standard hospitality as you can read in many revews here listed.
We will be glad to welcome you again in the future and make your stay more pleasant.
Kind regards.
Stefano
Relation Manager
Mercure Milano Regency

TripAdvisor review

ilyab780Couples - 17/12/2017

« The best Mercure I have visited »

It was just amazing time staying in the hotel. Hotel itself has a special spirit and design of interior is amazing. Additionally overall impression make the outstanding personal - very polite and very helpful.
Breakfast was usual, nothing special I would mention except excellent cappuccino which can be done by ladies in the restaurant. Free haribo pleased me as well :)
Parking is possible within the road outside. In between 8-19:00 cost is approx. 2 EUR per hour, other time it's for free.
We marked that hotel as excellent place to come back again and stay in.

Our hotel has responded to the review

Our hotel has responded to the review

We appreciate your kind words about your stay at the MERCURE MILANO REGENCY and we are glad to hear about your special spent moments in Milan.
We will be pleased to welcome you again and hope you will enjoy even better.
Kind regards.
Stefano Turri
Relation Manager
Mercure Milano Regency

AccorHotels certified review

OutonthehillsSolo - 07/12/2017

« A quiet, friendly hotel in a great location for visiting my family »

I have enjoyed staying in the hotel before when visiting family and enjoyed my stay this time. The room I had was rather small but as I was alone was fine for single use. I like the quiet relaxed feel to the hotel and helpfulness of staff.

Our hotel has responded to the review

Our hotel has responded to the review

Dear Tom Astbury,
We very much appreciate your comments regarding your stay at the Mercure Milano Regency.
It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.
Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.
Sincerely,
Giusi Sciortino
Sales Manager
Mercure Milano Regency

AccorHotels certified review

Neil W.Business - 26/10/2017

« Poor »

Dangerous electrical sockets
Room smelt stale
Shower didn’t work either burning hot or cold at same setting
Wet old towel left from previous guests in shower
Room obviously not cleaned

Our hotel has responded to the review

Our hotel has responded to the review

Dear Neil Wood,
Thank you for taking the time to tell us about your experience at the Mercure Milano Regency. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.
At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.
We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.
Sincerely,
Hotel Manager

AccorHotels certified review

AnonymousFamilies - 02/10/2017

« Mr »

acceptable

Our hotel has responded to the review

Our hotel has responded to the review

Dear Alexandru Ionut B.,
Thank you for taking the time to tell us about your experience at the Mercure Milano Regency.
At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us.
We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.
Sincerely,
The Hotel Manager

AccorHotels certified review

Carl B.Friends - 05/09/2017

« Good old fashioned hotel »

Staff friendly, conditions of room was good.

Our hotel has responded to the review

Our hotel has responded to the review

Dear Carl B.,
We very much appreciate your comments regarding your stay at the Mercure Milano Regency.
It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.
Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.
Sincerely,
Hotel Manager

AccorHotels certified review

VeraBusiness - 12/08/2017

Everything was fine except strange noise in bathroom wall

Our hotel has responded to the review

Our hotel has responded to the review

Dear Guest,
Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!
Sincerely,
Hotel Manager

AccorHotels certified review

MargaritaSolo - 26/07/2017

« good ! »

I just think the hotel needs to be clean on the outside, it was plenty of dust when I opened the window and when outside in the courtyard. Windows were dirty also. Everything else was ok !

Our hotel has responded to the review

Our hotel has responded to the review

Dear Ms. MARGARITA B.,
Thank you for taking the time to tell us about your experience at the Mercure Milano Regency. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.
At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.
We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.
Sincerely,
Hotel Manager

AccorHotels certified review

Timo B.Business - 17/05/2017

« Poor experience in all aspects »

As a platinum member I spent much time (and money) in Accor venues. I usually prefer your hotels over others, even though rates elsewhere might be cheaper or venues more appealing or better located - because I am loyal customer who appreciates the benefits of the status.
This time I was disappointed by the following:
-General condition of hotel. Rooms and furniture are old, partly broken. Of course the whole building is old, but then it should not get 4 stars and ask for 170 Euro per night without breakfast.
-The room was really small. I was not even able to sit at the desk as there was no space for a chair between the bed and the desk.
-I requested a quiet room. Even though the room was direction garden, it was still loud and I could hear every word from the neighbouring room.
-The room was not really clean in details. See eg picture of water cooker. The shower was also not really clean.
-The gym was basically not usable. There was only one machine and this was not adjusted for month probably. A gym is always a prerequisite when I book a hotel as I am a regular athlete in the morning. I couldn't use it. There was also no water and no towels (!) at the gym available. The tv station did not work either. I was wondering if anybody ever used this gym.
-I had a look at the breakfast and decided not to have it. It was not appealing at all.
-I did not get any member benefits. Usually I get eg a bottle of water. I had to take 2 small bottles from the minibar.
-At checkout I was not asked if my stay was ok, therefore, I did not raise any points with the hotel. Also, the person at the counter looked very junior and not really caring that much.
I gave this feedback to the hotel one week ago and did not get any kind of response yet.

Our hotel has responded to the review

Our hotel has responded to the review

Dear Mr. TIMO B.,
Thank you for taking the time to tell us about your experience at the Mercure Milano Regency. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.
At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.
We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.
Sincerely,
Hotel Manager

AccorHotels certified review

Richard K.Couples - 16/05/2017

A stunning building to stay in. Loved the lift with its infinity glass mirrors. Very friendly staff.

Our hotel has responded to the review

Our hotel has responded to the review

Dear RICHARD K.,
We very much appreciate your comments regarding your stay at the Mercure Milano Regency.
It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.
Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.
Sincerely,
Hotel Manager

AccorHotels certified review

AnonymousCouples - 07/05/2017

We enjoyed our stay in Milan, the hotel was in a good position for us, not to much city noise and handy bus and tram routes to the stations and 'sights' in Milan.
The room and bed was comfortable, and we were pleased to have good cotton sheets and towels, however, the en-suite was in need of renovation. It was adequately cleaned, but looked 'sad'. It was a pleasant surprise to have a kettle, but we had to ask for cups, which were then not replaced, and very few tea and coffee sachets were left for our use. We were too tired to go on asking for the cups after returning to our room, so managed with the plastic beakers- not ideal.
We did not have breakfast in the hotel, so cannot comment on that, but the sitting area through reception was very comfortable.
The Staff on reception were friendly and helpful, giving us information when required, and if the shower facilities were improved, we would happily return.

Our hotel has responded to the review

Our hotel has responded to the review

Dear Audrey N.,
We very much appreciate your comments regarding your stay at the Mercure Milano Regency.
It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.
Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.
Sincerely,
Hotel Manager

AccorHotels certified review

AnonymousSolo - 03/04/2017

Very nice hotel,friendly stuff,convenient location,rooms were very nice (both superior and standard rooms) breakfast was good and breakfast room stuff were all very helpful and showed high hospitality.
The only bad thing(for me) was that I forgot to take my phone charger with me on checking out on March 27th. (Room 318) I wished to find it on coming back on March 29th. ( Room 310) but it did not happen ,but I know well that it is not the responsibility of the hotel.

Our hotel has responded to the review

Our hotel has responded to the review

Dear Abdelaziz E.,
Thank you for taking the time to tell us about your experience at the Mercure Milano Regency. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.
At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.
We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.
Sincerely,
Hotel Manager

AccorHotels certified review

AnonymousFamilies - 02/03/2017

We had a very enjoyable stay at the hotel once again. All the staff we met were helpful and friendly.
One small issue with room 316 was the bath. The mechanism for closing the plug hole appears to be missing and broken, although it was only a short stay and we were able to have showers so we did not want the hassle of reporting it I do like to have a bath when travelling so it was disappointing.
Having said that we did very much enjoy our stay and I'm sure you will be seeing us again.

Our hotel has responded to the review

Our hotel has responded to the review

Dear Tom A.,
We very much appreciate your comments regarding your stay at the Mercure Milano Regency.
It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.
Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.
Sincerely,

AccorHotels certified review

AnonymousBusiness - 25/02/2017

I'd like to thank M. Padova for his kindness and dedication to make our stay more comfortable.

Our hotel has responded to the review

Our hotel has responded to the review

Dear THOMAS G.,
We very much appreciate your comments regarding your stay at the Mercure Milano Regency.
It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.
Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.
Sincerely,
Hotel Manager

AccorHotels certified review

AnonymousFriends - 19/02/2017

Nothing special. It is a worn out hotel. The staff is very kind and helpful, but there is no attention to detail. For example I had to ask for welcome drink voucher as a silver member, because the staff forgot about that. The first room that we got was very cold. The water in the bathroom was brown and the lid was stuck. The breakfast was not a 4 star quality at all. They always forgot to refill. The selection was pretty poor. The location is not bad but I would not recommend this as a city hotel. All in all a forgettable experience.

Our hotel has responded to the review

Our hotel has responded to the review

Dear Janos Andras M.,
Thank you for taking the time to tell us about your experience at the Mercure Milano Regency. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.
At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.
We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.
Sincerely,
Hotel Manager

AccorHotels certified review

AnonymousBusiness - 19/01/2017

Very nice design of the hotel but the tramway in the street is too much noisy.

Our hotel has responded to the review

Our hotel has responded to the review

Dear BIXENTE M.,
Thank you for taking the time to tell us about your experience at the Mercure Milano Regency. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.
At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.
We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.
Sincerely,
Hotel Manager

AccorHotels certified review

AnonymousSolo - 13/12/2016

Everything was fine!!

Our hotel has responded to the review

Our hotel has responded to the review

Dear Taison Rodrigo C.,
We very much appreciate your comments regarding your stay at the Mercure Milano Regency.
It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.
Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.
Sincerely,
Hotel Manager

AccorHotels certified review

AnonymousSolo - 07/12/2016

Very nice hotel with a nice staff
A bit out of the center, but good access to public transport

Lowest prices found over the following seven days.These prices may be based on different room types. Depending on the country, these prices may not include taxes, may include VAT only or may include all taxes (VAT and city tax). When prices do not include all taxes, the relevant taxes (VAT and/or city tax) will be stated in the following stages of the reservation process. The price is only guaranteed at the time of reservation.

Hotel classifications (1 to 5 stars for France) correspond to criteria laid down by local regulations.