But Dao’s lawyer, Thomas Demetrio, said Thursday that neither Munoz or the company reached out to Dao, or his family.

“They have not reached out. He misspoke. He did not or did his people,” Demetrio said.

In its statement, United said it continues, “to express our sincerest apology to Dr. Dao. We cannot stress enough that we remain steadfast in our commitment to make this right.”

“This horrible situation has provided a harsh learning experience from which we will take immediate, concrete action. We have committed to our customers and our employees that we are going to fix what’s broken so this never happens again.”

The company said it has “started a thorough review of policies that govern crew movement, incentivizing volunteers in these situations, how we handle oversold situations and an examination of how we partner with airport authorities and local law enforcement.”

It also, “re-affirmed its vows to not have law enforcement officers “remove passengers from our flights unless it is a matter of safety and security,” and to conduct a review of its policies and reveal the results of that review by April 30.