Customer Reviews

Bathtub leaks and has no warranty. Review by Doug Sebright

Overall Rating

I purchased this ALFI bathtub after calling ALFI direct and being transferred to their retail division, Blue Bath. The shipping was quick and it arrived with no shipping damage. After opening the crate, I immediately noticed that there were several cracks in the top rail of the tub and the top steel band had fallen out of place. I put the band back in place and tightened it up. None of the cracks extend all the way to the interior of the tub, but they are very obvious. One of them even had evidence of wood filler in it, underneath the finish. It must have began to crack during manufacture. This bothered me somewhat, but it wasn't a deal breaker. Being an experienced wood worker, I am very aware of the limitations of building anything out of wood, and not ending up with some minor flaw.
Once I had hooked the drain and faucets up to my household plumbing, I filled it with water. There was a slow leak in the tub floor. It appeared to be coming from the joint between two boards, that had separated slightly. I couldn't see the crack, but I could feel it, on the inside of the tub. I then e-mailed ALFI pictures and a detailed description of the problems. I didn't get a response, that day, so I gave them a call. I was informed that I could not return the bathtub, and they wanted me to repair it myself. When I questioned them about the warranty, that they list on their website, I was told that the warranty does not apply to the wooden tubs. They were polite about it and offered to send me a bucket, bench and stool, as compensation. I had no use for these items and requested that they return $200 to me, if I were to keep the tub and repair it myself. They were only willing to give me $100. I agreed to this. My only other option was to pay for freight, to send it back to them, and have my credit card company take the money back.
I was able to stop the leak with several heavy coats of polyurethane. It is a very cool looking tub and it fits in great with my knotty pine, wildlife themed bathroom. This tub is advertised as oak. I have built a lot of oak furniture and I have never seen oak that has grain, that looks like this. Maybe China has their own species of oak trees? Buyers looking for a high quality tub, with a good warranty, should look elsewhere. This is a lot of money to spend for a bathtub, that has cracks and leaks. (Posted on 2/19/12)

SinksCarry a 1 year warrantee against manufacturing defects.Carry a 10 year warranty against fading / staining of the glaze.

FaucetsLimited lifetime warranty against manufacturing defects in materials and workmanship. Mechanical components are warranted against defect for 5 years from the original purchase.

ALFI brand products are warranted for normal use and exclude defect or damage caused by or resulting from misuse, abuse, neglect, scratches, dents, abrasives, chemicals, improper installation/care/maintenance (whether performed by a plumber, contractor, service provider, or unqualified person), or alteration. This warranty does not apply to the replacement of components where damage is caused by normal wear and tear, dirt, lime scale, aggressive water conditions, or harsh or abrasive cleaners or materials. If a product is defective, the limit of damage is the cost of the defective material. Our warranties are not transferable. ALFI brand is not liable for consequential damage, labor loss, or expense of any nature.

This warranty applies to residential applications. Commercial/Industrial/Business applications are warranted for 1 year from original purchase date

Shipping And Return

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