CLIENT
TESTIMONIALS

We have been working with 1Point1 for last 10 years and the association has been wonderful.
1Point1 Team has always been supportive in all aspects of our demands and have been
diligent in making the contact centre operations run as per our expectations.

QUALITY MONITORING
SERVICES

Customer satisfaction and quick resolutions of concerns are
the top goals of contact centres. Maintaining customer service
at the highest quality is vital to the success and growth of any
business. 1Point1 helps you provide the finest of services to
your customers

ENHANCE
PROCEEDINGS
WITH INNOVATIVE
TECHNOLOGY

As an ISO 9001:2015 & ISO/IES
27001:2013 organisation, we pride
ourselves on our Quality Assurance
(QA) standards and adhere to 6 Sigma
Methodology in this field.

With a BPO service heritage, we know how to continually
enhance quality levels and keep service processes running as
per SLAs. We have developed our contact centre quality
monitoring processes through years of research and analysis.
These cover all areas of quality assurance and bring process
improvements for your organisation at each step.

At 1Point1 we employ standard random
stratified sampling methodology with a
confidence level as high as 95% and
confidence interval of + / - 5%.

Our tools for process improvement enable us to
tailor different methodologies that create a
co-relation between quality forms and
operations. The result is an increase in positive
C-Sat feedback from end-customers.

In addition to deploying a thoughtfully designed, streamlined
customer service process flow for your organisation, we help
you stay compliant with customer data protection laws. Our
quality monitoring professionals deploy scalable distributed
technology architecture that you can use to track the
performance of each agent - at calls / chat windows/ emails
– and it affords 100% recording of all interactions for further
analysis and research. Any deviation of service from the SLAs
gets flagged off in the earliest stage so that you can take
corrective measures and ensure that you don’t lose any
customers due to poor service.

It is simple to set higher benchmarks for customer
service standards with 1Point1’s Quality Monitoring
Solutions. We’ll help you boost your business by
creating better experiences for your customers.