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RECEPTIONIST

Skills Programme

Reception Operations and Services

Level: 2,

Credits: 123,

Unit Standards: 28

This Qualification is recognised in over 100 countries worldwide.

PURPOSE AND RATIONALE OF THE QUALIFICATION

The Reception Operation and Services qualification is designed for those undergoing training or employed in a front office situation, for example in hotels and restaurants. Its design it intended to reflect both the internationally nature of the industry and the country or culture-specific activities that are essential to meet the customer needs.

EXIT LEVEL OUTCOMES

Dealing with all reception related security tissues.

Dealing with full range of customer types and needs including making referrals where appropriate.

Adopting most suitable personal competences in both individual and team situations.

Applying safe working practices including basic first aid in all reception related situations.

Taking most appropriate action when safely dealing with fire.

Handling both the reception and departure of guest according to best operating practices.

Dealing with all front office procedures in terms of documentation, settlement of accounts, petty cash and banking. Processing, recording and confirming guest advance reservations according to correct tariff type.

Opening, presenting and closing guest accounts using most appropriate methods.

Marketing and selling a hotel products to maximise sales and meet customer needs.

US

Old US

Description

Level

Credits

9357

Develop and use keyboard skills to enter text

1

10

12155

Apply comprehension skills to interact written text in a business environment

4

5

13915

Demonstrate knowledge and understanding of HIV/AIDS in a workplace, and its effects on a business sub-sector, own organization and a specific workplace

3

2

13930

Monitor and control the receiving and satisfaction of visitors

3

4

13999

Bookkeeping- settlement of accounts, petty cash and banking

1

4

14348

7790

Process incoming and outgoing telephone calls

2

3

14911

Participate in formal meetings

2

3

14912

Investigate the use of computer technology in an organization

3

6

110023

Present information in report format

4

6

116931

Use a Graphical User Interface (GUI) based web-browser to search the Internet

2

4

116932

Operate a personal computer

1

3

116935

Enhanced, edit and organise electronic messages using GUI based application

2

2

116937

Use a Graphical User Interface (GUI) based spread sheet application to create and edit spread sheets

2

4

116938

Use a Graphical User Interface(GUI)-based word-processor application to create and edit documents

1

4

116945

Use electronic mail to send and receive messages

2

2

117867

Manage files in a Graphical User Interface (GUI)-environment

1

3

117923

Use a Graphical User Interface (GUI) based presentation application to prepare and produce a presentation according to a given brief

2

5

117924

Use a Graphical User Interface (GUI) based word processor to format documents

2

5

117927

Use a Graphical User Interface (GUI) based database application to solve a given problem