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Just returned from a weeks stay at Crandy Nook. Location brill however the standard of cleanliness throughout the accommodation leaves a lot to be desired and we had to contact the property agent to clean both bathrooms, the rest we had to make do with ie the cobwebs throughout, stained top covers on beds, stained carpet, cracked crockery, fused bulbs etc. The whole house is in need of a freshen up as paintwork badly marked. The access to the property isnt great either as this is via a very dark alley which i wouldnt like to attempt at night if alone. Please also note that you are unable to put the washing machine on after 6.30 pm and the bedrooms at front of house are extremely noisy. Accommodation has great potential but sadly lacking in some tlc

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No.

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

Management Response

22 Jan 2013

We are very disappointed that you have not had the experience most of our guests have had and made cause for complaint, albeit in our opinion, unjustly. We endeavour to maintain the highest standards and being the last people in the property prior to your stay, we were bewildered and upset by your damming comments. Incidentally, you do overlook the prompt attention given by our agents to the alleged cleanliness issue when it was highlighted.

We’re immensely proud of Crandy Nook and take pleasure in reading the comments in our Visitors Book each time we visit. We’re deeply offended by your “lacking in some TLC” comment. For the last 3 years, Crandy Nook has enjoyed Visit Britain Gold Award status and to achieve this, the property has to maintain the highest level of finish and cleanliness. It is inspected annually.

Carpets and the barrier matting have been updated recently and the internal paintwork is painted annually but some scuffing (“badly marked”…really?) will be inevitable in the meantime. The only carpet stain we could find is on the new barrier matting, which is there for guests to clean their footwear. The stain is the size of a two pence piece and is currently being professionally attended to.

2 of the decorative bed throws (note that these are not bed covers), have a small water-type mark on but there is no discolouration, say from food, drink or make-up. Fusing of the halogen down-lights does happen – there are 77 in the property – and we will be investing in the long life LEDs soon.

Crandy Nook is a central apartment and two of the bedrooms overlook the town centre. It would therefore be expected that during New Year there would be celebrations into the night especially as the whole of Keswick meet on the market square to welcome in the New Year together.

The “dark alley” is 25 yards from the main street which gives access to the businesses below, which are predominantly cafés and restaurants, so it’s far from sinister and unsafe, which you imply. Keswick is one of the safest towns is the country.

Finally, we don't quite see the point of your tirade including comment on not being able to use the washing machine in the evening – we’re only thinking of our neighbours.

This response is the subjective opinion of the management representative and not of TripAdvisor LLC

Excellent place to stay in the centre of Keswick. Facilities were very good and the beds comfortable. Impressive views from the top floor. No parking outside the place (due to it being in the centre of town) but free parking permit for a public car park a couple of minutes walk away. Access is by an alley at the back of the shops were it is possible to load and unload a car. Very convenient for shopping and evening meals after a long day out. All in all an excellent place to stay.

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Travelling group:Extended Family

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

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