Personalize Your Customer Support with VIDEOS

Record Videos Right in Your Help Desk to Resolve Issues Contextually.

Troubleshoot Issues with Explainer Videos

Create an interactive and personalized customer experience with visual solutions. When a customer reaches you out for help, reply with explainer videos.Through videos, one can clearly explain the issue resolution steps without missing out any details. Also, videos are much more efficient and faster in solving an issue compared to chats and emails.

Understand Customer Queries with Videos

Handle customer complaints effectively. Let your customers report their issues through videos.With Hippo Video, your support team can share a guest recording link with their customers. On the other side, customers can quickly record their issue, so that support team gets a clear view and deeper understanding of the problem.

Welcome Your Customers with On-boarding Videos

Win your customers by making their first journey smooth. More than half of the users do not come back for the second time. Give them a reason to come back by providing a great way to understand your product or service through onboarding videos.

Boost Your Customer Experience with Self-service Videos

“50% of customers think it’s important to solve product or service issues themselves”When a customer faces any issue, they don’t prefer to spend their time calling, chatting or emailing the support team. They usually search for a solution themselves on your website before contacting support.Help your customers find the solution to their problems by embedding knowledge base videos.Here are some benefits when you have self-service in your website.

Key Strengths

Integrations with leading helpdesk software like Freshdesk and Zendesk

Support widget inside your helpdesk to quickly capture videos

Quicker than traditional helpdesk

Share solution videos as an article or post directly from Hippo Video

Embed widget on a website that lets your visitors capture videos

Increased customer satisfaction and retention

How do you use videos to enhance your customer experience? Contact us with your business requirements, and we will be happy to guide you.