No resolution has been given to complaint filed with BoI

Comment: I have withdrawn Rs. 10,000 (transaction no- S4308719) on 06/08/2011 out of which Rs 5000/- were drawn back by the ATM of the new bareilly branch. I immediately made a written complaint in the concerned branch but despite of my regular inquiries no action had been taken. I belong to a middle class family and Rs. 5000/- is a big amount for me. It has been 18 months since I have launched this complaint but I have not received any amount or information in this regard. I would be very grateful to BOI if my money is returned as soon as possible.

I also made an online complaint on the BOI site (http://www.bankofindia.co.in/english/home.aspx) on 14 march 2013 (My grievance no is Grievance No. is : ADE33096536.) but until now no resolution has been given. As I belong to a middle class family 5000 rupees possess great value for me.