Permit production (excluding firearms and postal articles) for commercial consignments

At this location we cannot help with:

Visa, citizenship or passport matters

Traveller information (including Tourist Refunds)

Cargo Clearance

Public enquiries

Street address

1010 Latrobe Street DocklandsMelbourne Victoria 3045​

Postal address

GPO Box 241Melbourne Victoria
3001​

​

Telephone

​​​​1300​​ 558 287​

Melbourne - International Airport

Melbourne International Airport

Summary

Please call 131 881 with general departmental enquiries.

At this office, we can help you with international traveller enquiries
specific to Melbourne Airport, including:

The verification of Oversized and LAGS (Liquids, Aerosols and Gels over 100mls) goods only, subject to an impending Tourist Refund Scheme (TRS) claim before goods are checked-in. All other goods subject to an impending TRS claim must be hand carried to the TRS counter located after passport control.

Street address

​Lot 49 Bolt TerraceAlbany WA 6330

Postal address

​PO Box 454Albany WA 6330

Counter hours

​8:30 am to​ 5 pm Monday to Friday

Telephone

​08 9845 5800 ​in Australia+61 8 9845 5800 outside Australia

​Please note that most over-the-counter transactions such as the lodgement of manual import declarations (including unaccompanied personal effects) and export declarations and over the counter payments must be made at Customs House at Perth International Airport.

Broome – District Office

Broome District Office

Summary

​At this office we can help you with:

Internation​al cleara​nce of commercial vessels and crew

International clearance of small crafts, crew and passengers

International clearance of aircraft, crew and passengers

Import or export of vessels

Import or export of aircraft

Lodging a request for a restricted good permit

Tourist Refund Scheme claims

Paying duty and GST

We are not able to help with:

Visa or citizenship applications and queries

Clearing containerised cargo

Clearing international mail​​

Street address

​397 Port DriveBroome WA 6725

Counter hours

​8:00 am to​ 4:30 pm Monday to friday

Please note that most over-the-counter transactions such as the lodgement of manual import declarations (including unaccompanied personal effects) and export declarations and over the counter payments must be made at Customs House at Perth International Airport.

Street address

​Inner​ Harbour RoadBunbury WA 6230

Counter hours

​8:30 am to​ 4:51 pm

Please note that most over-the-counter transactions such as the lodgement of manual import declarations (including unaccompanied personal effects) and export declarations and over the counter payments must be made at Customs House at Perth International Airport.

Carnarvon – District Office

Australian Border Force Carnarvon

Summary

​​Please note that most over-the-counter transactions, such as the lodgement of manual import declarations (including unaccompanied personal effects) and export declarations, and over-the-counter payments must be made at Customs House at Perth International Airport.

At this office we can help you with:

International clearance of commercial vessels and crew

International clearance of small crafts, crew and passengers

Import or export of vessels

Lodging a request for a restricted goods permit

Tourist Refund Scheme claims

Signing legal documents within the public service charter

Reporting suspicious activity

We are not able to help with:

Visa or citizenship applications and queries

Clearing containerised cargo

Clearing international mail

Importing motor vehicles

ICS queries on cargo status and clearance​

Street address

​​Lot 2 Harbour RoadCarnarvon WA6701

Postal address

PO Box 771Carnarvon WA 6701

Counter hours

​8:30 am to 5 pm Monday to Friday

Telephone

08 9941 6400 within Australia

+61 8 9941 6400 outside Australia

Christmas Island – Customs House

Customs House Christmas Island

Summary

​​Please note that most over-the-counter transactions, such as the lodgement of manual import declarations (including unaccompanied personal effects) and export declarations, and over-the-counter payments must be made at Customs House at Perth International Airport.

At this office we can help you with:

International clearance of commercial vessels and crew

International clearance of small crafts, crew and passengers

International clearance of aircraft, crew and passengers

International clearance of air cargo

Import or export of vessels (for locals living on Christmas Island)

Import or export of aircraft (for locals living on Christmas Island)

Lodging a request for a restricted goods permit

Signing legal documents within the public service charter

Reporting suspicious activity

We are not able to help with:

Visa or citizenship applications and queries

Clearing containerised cargo

Clearing international mail

Importing motor vehicles (for locals living on Christmas Island)​

Street address

​3 Tong Chee RoadChristmas Island6798

Postal address

​PO Box 264Christmas IslandIndian Ocean WA 6798

Counter hours

​8:30 am to 4:30 pm Monday to Friday

Telephone

08 9164 7228 or 0439 215 125 ​in Australia

+61 8 9164 7228 or +61 0439 215 125 outside Australia

Dampier – Customs House

Customs House Dampier

Summary

​​At this office we can help you with:

International clearance of commercial vessels and crew

International clearance of small crafts, crew and passengers

Lodging restricted goods permit requests

Paying duty and GST

Vessel import/export of goods

Aircraft import/export of goods

Tourist Refund Scheme (TRS) claims

Signing legal documents within the public service charter

We are not able to help with:

Lodging visa applications

Clearing container-based cargo

Clearing international mail

Motor vehicle importing

Integrated Cargo System (ICS) queries on cargo status and clearance

​

Street address

​​389 High StreetDampier WA 6713

Postal address

​PO Box 1117 Karratha WA 6714

Counter hours

​8:30 am to 4:51 pm Monday to Friday

Telephone

08 9144 3500 in Australia

+61 8 8682 8901 outside Australia

Esperance – District Office

Esperance District Office

Summary

​​At this office we can help you with:

International clearance of commercial vessels and crew

International clearance of small crafts, crew and passengers

Import or export of vessels

Import or export of aircraft

Lodging a request for a restricted goods permit

Tourist Refund Scheme claims

Signing legal documents within the public service charter

We are not able to help with:

Visa or citizenship applications and queries

Clearing containerised cargo

Clearing international mail

Importing motor vehicles

ICS queries about cargo status and clearance​

​

Street address

1 Port Beach PlaceEsperance WA 6450

Telephone

08 9071 5146 in Australia

+61 8 9071 5146 outside Australia

Geraldton – Customs House

Customs House Geraldton

Summary

​​Please note that most over-the-counter transactions such as the lodgement of manual import declarations (including unaccompanied personal effects) and export declarations and over the counter payments must be made at Customs House at Perth International Airport.