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Need Help?If you have any questions or need help with your account, please contact us to assist you.

Sales QuestionsTo place an order or ask questions about a product advertised on our site, please call our Sales Department at 1-866-577-0664

Monday to Friday
9:00AM to 9:00PM Eastern Time (ET)

Saturday to Sunday
9:00AM to 6:00PM Eastern Time (ET)

Customer ServiceTo check the status of your shipment or discuss an order that has already been placed, please contact our Customer Care Department at 1-866-577-0664

Monday to Friday
9:00AM to 9:00PM Eastern Time (ET)

Saturday to Sunday
Closed

SHIPPING OPTIONS

Free Economy Shipping Promotion

All orders over $199 qualify for free Economy shipping*.

*Offer valid on economy shipping only and subject to change without notice. Freight and expedited shipping is excluded unless otherwise stated on the product page. Offer on economy shipping within the 48 contiguous United States only. Shipments to Alaska or Hawaii do not qualify. Qualifying purchase based on pre-tax, post-discount amount. CPO Protection Plans also excluded from qualifying purchases. Orders can be expedited at customer's expense. No adjustments can be made to prior purchases.

For select shipping options we guarantee that your shipment will arrive on or before the date listed or we will refund your shipping cost.*

Business or Residential Address:

Orders shipping to a business address via Economy or Standard shipping will be delivered Monday through Friday (excluding holidays). Orders shipping to a residential address will be delivered Tuesday through Saturday, where available (excluding holidays).

For example:A package shipped to a business address on Monday with a transit schedule of 2 business days, (not including the day the package is shipped) can be expected for delivery on Wednesday. A package shipped on Friday with a 2-day transit schedule can be expected for delivery on Tuesday.

A package shipped to a residential address on Thursday with a transit schedule of 2 business days, (not including the day the package is shipped) can be expected for delivery on Saturday. A package shipped on Friday with a 2-day transit schedule can be expected for delivery on Tuesday.

Multiple Packages or Multiple Shipments:

Your order may ship in multiple packages depending on the quantity or size of the items. Also, items in your order may ship from multiple warehouses and arrive in separate deliveries. This will be clearly communicated on the shipping page of Checkout.

Carriers Used:

CPO exclusively uses UPS for delivery of parcel packages. In some instances, when the Economy shipping method is selected, your package might be delivered by a USPS carrier via the UPS SurePost delivery system.

All Standard, Express, Priority, and Premium shipping services will exclusively use the traditional UPS delivery system.

Freight Delivery:

Depending on the size of your order, your item(s) may ship via a freight company. Freight deliveries require a delivery time be scheduled and someone must be present at the time of delivery to inspect and sign for the merchandise.

If your order contains more than one item and one of the items must be shipped via freight then the remaining items may be palletized and shipped together.

Depending on the facilities available at the delivery address, a lift gate might be required. Lift gate options will be presented at checkout. Additional charges may apply.

Lift Gate Service

For freight deliveries, you have the option of adding a lift gate to your delivery. A lift gate is the device that lowers a product from the truck to ground level.

CPO recommends adding lift gate service for freight deliveries exceeding 100 lbs if you do not have a loading dock or fork lift at the delivery address. Additional charges may apply. Lift gate option will be presented during the checkout process.

Please note that lift gate service only ensures the product is removed from the truck. We recommend you have the additional help of two to four people to move the product to its desired location because drivers are not required to assist.

Requesting lift gate service after ordering may result in additional charges and delays.

Shipping to Alaska and Hawaii:

Standard shipping prices for orders shipping to Alaska or Hawaii will contain an additional shipping surcharge. Options and pricing are presented during the checkout process. You can also call us at 1-866-577-0664 for more information.