Office hours

Phone calls and after-hours questions

Office staff answers 503-325-7337 from 8:30 a.m. until noon and from 1 p.m. to 4:30 p.m. Calls for a nurse or doctor will be returned as soon as possible.

After these hours, if your child has an urgent problem and you need to contact the physician on call, you can phone the answering service at 503-861-5535. They will put you in contact with the doctor who is on call. Please save routine questions for the next business day.

Appointments

Please call 503-325-7337 to schedule an appointment. Appointments for routine checkups and non-urgent problems should be made in advance.

Please arrive on time for appointments. If you are more than 15 minutes late, you will need to reschedule.

If you need to cancel an appointment, call at least 24 hours before the scheduled appointment time.

If you miss more than three appointments without calling in advance to cancel, you may not be able to continue to receive care through our clinic.

Sick visits

When you call for an appointment, your child will be scheduled for a sick visit at the next available appointment time, which may be later the same day or the following day. Your child's regular doctor might not be available to see your child for the sick visit. If it is after hours and you need to speak with the doctor on call, call the answering service at 503-861-5535.

Prescriptions

If your child need a refill, please call the pharmacy. If your child is out of refills, call the office to find out if the prescription can be refilled over the phone. You may need to make an appointment with your doctor before the prescription can be refilled.
If you believe your child needs a new prescription, he or she must first see the doctor. No new medications will be prescribed over the phone.

Insurance, billing and referrals

Some services, such as diagnostic tests or well-child exams, are often not covered or have limited coverage by insurance, which would ultimately make these costs your responsibility. These costs may be prohibitive. Please review your insurance coverage.
We accept cash, checks, Visa and MasterCard. Click here to learn more about our billing practices.

If you need a referral, you will be given an information sheet explaining how the process works. If you have any questions, please inquire at the front desk.

What does board-certified mean?

Certification by the American Board of Pediatrics (ABP) has one objective—to promote excellence in medical care for children. Certification of physicians represents dedication to the highest level of professionalism in patient care. ABP certification provides a standard of excellence by which people can select a pediatrician.