The balance has since been paid and the sign has changed to the words "thank you." But that hasn't stopped The Laundermat from receiving a flood of criticism from customers and Hudson Valley residents who think the owner went a little too far by publicly shaming the woman. Mark Pfeifer, owner of The Laundermat, has finally spoken out about the incident. We talked to him Wednesday morning on The Boris and Robyn Show. on 101.5 WPDH.

Pfeifer told us this is the first time in over 30 years of business that he did something like this. We asked why he decided to post the customers' name and the amount of the money she owed. We also wanted to know if he would ever do something like this again.

You can hear the answers to those questions and find out his side of the story right here:

What do you think about Pfeifer's explanation for posting his customer's name on the electronic sign? Does his side of the story change your mind? Let us know your thoughts in the comments section below or on our Facebook page.