How Cypress Heating & Air is Handling COVID-19

At Cypress Air, we take the safety of our customers and our staff seriously. While this is true every day, it’s especially important in this time of heightened concern. Because our services play a vital role in maintaining health, safety, and comfort in the San Gabriel Valley area, we will be remaining open during this time. But, you can rest assured that we’re taking steps to minimize the impact of COVID-19.

Below you will find a brief outline of our plan for addressing the virus. If you need service, please call our main line at 626.963.9810

How Cypress Air is Working to Protect You

Per the CDC and WHO guidelines, we are making some changes to our normal operating procedures. We will also be adopting rigorous cleaning protocols during the outbreak. While these adjustments may seem inefficient or awkward, they’re necessary to ensure the health of those we serve.

Staff Care: Any employees showing symptoms will be asked to remain home until medically clear.

Scheduling Questions: When you call to make an appointment, our office team may ask if anyone in your home has had a fever, has been diagnosed with COVID-19 or has been exposed to the virus. Please note that answering “yes” to any of these will not disqualify you from service. It will just allow our staff to be properly equipped with masks and gloves before entering your home.

Safety Measures: Troubleshooting equipment can sometimes be done from the exterior of your home, but there are times when our staff must go inside. In those situations, nitrile gloves be worn. If you have an allergy to any of these products, please let us know ahead of time.

Sanitization: Our trucks come stocked with disinfectant sprays and sanitizing wipes. After completing a job, your technician will wipe down any areas with which they had contact. This includes equipment, door handles, and floors.

Area-Based Responses: While we will continue to service to all of our customers, we will take extra precautions around clients in areas deemed high-risk by the CDC.

Authorization: We usually require a written signature on paper or a tablet prior to beginning work, however, to reduce the risk of contact, we will instead be sending out electronic authorization forms.

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Regarding Maintenance Calls and Other Scheduled Visits

We’ll reach out to you before our visit to outline the above procedures.

At Cypress Air, we value your peace of mind. We understand the current situation may be more concerning for some of our clients than it is for others. If you would prefer, we’re happy to reschedule any preexisting appointments. To do so, please call us at 626.963.9810

Our Planning Standards

Cypress Air will be updating this page regularly as the situation develops. Please check your email and follow us on social media for any updates. If you have any questions regarding this policy, you may email info@cypressair.com or call 626.963.9810.