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Insights on the telecom industry

Monthly Archives: May 2012

Yesterday I made my first WebRTC call to Lance Berks (of HollyConnects fame) using FrisB from the latest Chrome browser, and after that went on the explore a number of services available using WebRTC. So I thought I’d start to compile a list of interesting start-ups with WebRTC-based services. A previous weblog article provides a […]

Wadaro, a start-up to watch, has been discussed in a number of previous weblog articles. They’re now deployed across a number of operators and the tip of a very large iceberg of results from monitoring the network as the customers’ experience it are described here. For reasons of confidentiality the networks these results were gathered […]

Operators must focus on ways to improve communications success to remain relevant as the customer’s primary communications service provider, that’s the one that gets paid rather than giving it away. From my projects I have lists of hundreds of services operators could launch to improve on the basic communications experience, including the one mentioned below. […]

An API (Application Program Interface) is a great way to expose services or data from your company for use by your company, customers, partners and independent innovators, that is across the tail as discussed in the SDP Asia article. Doing cool stuff isn’t limited to people who code for a living which the term developer […]

Instant messaging is old, it predates the Internet, first appearing on multi-user operating systems like Compatible Time-Sharing System (CTSS) and Multiplexed Information and Computing Service (Multics) in the mid-1960s, its older than me! During the bulletin board system (BBS) phenomenon that peaked during the 1980s, some systems incorporated chat features that were similar to instant […]

I apologize that this is a high level article, but I’m seeing the term Customer Experience Management being misused and promising things it will not deliver without a complete reset of the BOSS (Business and Operational Support System). A problem faced by many telecom network operators (telcos) is they are caught in an endless cycle […]

CloudAsia 2012 is the second year of the conference co-organized with Singapore’s IDA (Infocomm Development Authority), the summary of 2011 is here and here. CloudAsia 2012 is a great event to meet the decision makers across the cloud computing eco-system from enterprises, telecom operators, regulators, government agencies, service providers, system integrators and vendors. The event […]

CloudAsia 2012 is the second year of the conference co-organized by Singapore’s IDA (Infocomm Development Authority), the summary of 2011 is here and here. In a later article I’ll review the main conference. CloudAsia 2012 is a great event to meet the decision makers across the cloud computing eco-system from enterprises, telecom operators, regulators, government […]

Asked recently if there was an update of the old SDP landscape weblog entry, I was shocked at how out of date it had become. The categories needed updating, lots of companies had come and gone. The 2012 SDP landscape can be downloaded here, and is also shown at the end of this entry, though […]