Great Leaders Grow

Guest Post by Mark Miller

People love to keep score. Leaders help people keep score. These two facts both contribute to improved performance. However, improvement is not automatic; a key driver in the process is the scorecard. Today, I want to address the fundamental question every leader and every team has to struggle with: What’s on your scorecard?

On the surface, it seems like a simple question. In reality, it can be one of the most difficult and important questions a leader has to make. An effective scorecard enables a leader and the team to quickly identify critical...

Guest Post by Mark Miller, V.P. Training and Development at Chick-fil-A

As leaders, you and I often have the opportunity to speak in public settings. These may be large events or small – formal or informal, internal audiences or external. Regardless of the context, I’ve found that the more questions I ask before I speak, the greater the impact I can have. Here are five of my favorites.

1. What is the topic? This matters for many reasons. Is it a topic you have spoken on before? Is this a topic that will require additional preparation? If additional preparation is...