A couple of days ago, I read an interesting article by Kevin Kostis about how complex computer systems are and how they have a long way to go. I have to partly agree with his assessment, however a lot of folks don't take the time to learn about there own investment.

That's a good point but how does someone do that if they aren't comfortable ordering online and don't have a store that sells and services Macs? My mother being an example, Linux is not a viable choice either. She has friends that play games and uses MSN messenger to video chat together over the net. Linux just *isn't* able to pull it off.