Shipping & policies

Estimated Shipping

Within the U.S., items that can will be shipped by USPS first-class mail. Items that do not qualify for first-class shipping will be shipped USPS Standard Mail or Priority mail. If you have a preference, contact me in advance with your location and I let you know the difference in cost between Standard Mail and Priority Mail.

I will ship internationally, using USPS First-Class International mail. If you live outside the United States, please contact me BEFORE paying so I can provide the exact postage to your location. On international sales, we cannot get tracking information or insurance through USPS and, therefore, cannot be held responsible for items that may be lost or damaged in shipping. Any customs fees are the responsibility of the buyer, so be familiar with the customs fees for your area.

In an effort to be more environmentally conscious, I try to reuse shipping boxes and packaging material whenever possible. If you prefer your purchase be shipped using new materials, please email me to let me know.

Payments

Payments

Payment must be made within 48 hours of purchase or the item will be relisted for sale.

Payments will be accepted through direct checkout, PayPal or via USPS Money Order.

PAYPALIf you prefer to pay with a credit or debit card, choose the PayPal option in checkout. PayPal is a secure third-party credit card processor. You can use the PayPal option even if you do not have your own PayPal account .

MONEY ORDERSI accept only United States Postal Service Money Orders. If you are outside the U.S., you must use PayPal as your payment option.

Returns & exchanges

Returns & exchanges

Returns or refunds offered only if item is grossly misrepresented or if the item you received is not as described. You must contact me within 48 hours of receipt of the item to request a refund.

Please review the item photos, and ask any questions BEFORE you purchase. I am happy to give you as much information as possible. Vintage items and handmades that are made with reclaimed materials are likely to have some imperfections. I will do my best to describe any major flaws.

Additional policies

Additional policies

In some cases, I can customize handmade items. If you think you might be interested in a customized version of one of my handmade items, please contact me to see if that is possible.

Most, but not all, of my handmade items consist of at least some reclaimed, recycled and repurposed material. As such those items may exhibit some of the small "aged" characteristics you would expect in materials that have experienced a previous life. I believe those minor imperfections are what give my handmade creations their personality.

Most of the vintage items offered at onceuponafirefly have been used. Some will be in mint condition, others in good to excellent condition. I try to clearly and accurately describe every item and its condition, imperfections and all.