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Unable to add PowerChute Business Edition Agent to PowerChute Business Edition Console/Server after upgrading the JRE version with JRE Configuration Tool

Issue:
Upgrading the JRE version of the PowerChute Business Edition Agent via the JRE Configuration Tool runs as expected and the service/daemon is restarted successfully. The following error messages appear: “Could not login to <device>” or “Failed to add <device>” when trying to add the PowerChute Business Edition Agent via the Console or Server.

Cause:
The latest release of Java JRE 8u60 (and greater) contains a security update which prevents communication between the PowerChute Business Edition Server and the PowerChute Business Edition Agent.

Solution:
After upgrading the Java JRE version to 8u60 (or greater), perform the following steps:

1. Stop the PowerChute Business Edition Agent service/daemon.

Windows:
net stop apcpbeagent

Linux:
/etc/init.d/PBEAgent stop

2. In the Powerchute JRE folder, open the file lib\security\java.security using a text editor.

Windows x64:
C:\Program Files (x86)\APC\PowerChute Business Edition\JreConfigTool\1.8.0_60Linux:
/usr/java/jre1.8.0_60 (Default Java JRE install directory)
Go to the line (should be at the end of the file) containing the jdk.tls.legacyAlgorithms setting and remove ‘RC4_128,’ from it: