Embedded in the heart of this established global technology innovator's network operations infrastructure group, the Technical Support / NOC Agent will be a calm and confident first-level support specialist with a proactive approach.

In collaboration with a diverse systems administration and IT operations team, the 1st Technical Support / NOC Agent will assume responsibility for the day-to-day monitoring of a sophisticated network infrastructure, applications and devices. You will troubleshoot technical issues, facilitate fault management procedures, undertake platform maintenance tasks and support business stakeholders remotely.