You know you’re smart. On any given day you can figure it out. But today, just for today, your brain is going on strike. Shut down. Can’t process another piece of information. Can’t look at one more spread-sheet. Can’t listen to one more scintillating idea.

I wait in a TSA line at LaGuardia Airport, inching my way toward the front, when I notice a man and a woman. They stand next to each other, laughing, bantering back and forth. The man takes the palm of his right hand, playfully

It may sound like an academic question. It isn’t. Which of your personal assets make your colleagues, clients, team want to follow you? Is it your warmth? Is it your competence? The answer – duh – is both. But here’s