Warranty Information

OEMThe "Product Return Matrix" documents below are to be used for selecting collect freight carriers when returning Copeland™ brand products to one of our facilities. Please select only those carriers to avoid issues with compressor delivery.

For line return compressors to be returned to the plant of manufacture use – OEM Product Return MatrixUpdated October 1, 2014

Returns of Copeland brand products will only be accepted from Authorized Copeland wholesaler locations. Products received from any other source will be refused when presented by the delivering carrier. If compressors or components not from Authorized Copeland wholesalers are received, they will be returned to the shipper at his expense.

Compressors or parts returned through an Authorized Copeland wholesaler are subject to inspection to determine cause of failure. Emerson Climate Technologies reserves the right to handle an item on an out-of-warranty basis if we determine the returned product operates normally or the product failed because of misuse or abuse.