Lufthansa Signs on As Launch Customer for Rockwell Collins' New Mobile Platform for Passenger Processing

Lufthansa passengers will be able to check-in faster at the airport due to the implementation of Rockwell Collins’ new ARINC vMUSE™ mobile passenger processing solution. Lufthansa is the first airline to implement this new technology, which gives it the ability to check-in travelers wherever and whenever needed.

ARINC vMUSE mobile is the first entirely mobile common-use passenger processing (CUPPS) compliant solution for the aviation industry. The solution enables airlines, airports and ground handlers to use a tablet-based application to launch passenger check-in service in minutes, wherever there is an internet connection.

“ARINC vMUSE mobile is ideal for airlines and their crews because it provides the same security and reliability of our traditional IATA-compliant CUPPS, but does not require any installation time, software configuration, telecommunications lines or added technical resources,” said Christopher Forrest, vice president of Global Airports for Rockwell Collins. “It is an ideal solution for queue-busting when unexpected events impact scheduled operations, or to offer an added level of service for elite passengers.”

“We want to create a positive experience for our customers while making our operations as efficient as possible,” said Gerald Prokasky, Director, Passenger Check-in & Baggage at Lufthansa. “ARINC vMUSE mobile helps us do both: it enables our agents to go where our customers are—whether to reduce lines at the airport or enable check-in at an offsite location like a hotel. And, because it does not require a significant investment in infrastructure, it is a cost effective solution for our airline.”