TripAdvisor Traveler Rating:

5.05Cleanliness

5.05Location

5.05Rooms

2.05Service

5.05SleepQuality

5.05Value

3.05

“Frustrating experience”

Oct 14, 2013A Tripadvisor Member, Middleburgh

I stayed at this hotel for 4 days, and needed to run my business while there. This was an exercise in frustration because the wireless signal was spotty at best. One day I spent 3 hours troubleshooting it, plus time on the phone with their service provider, to no avail. Even their public-use computer wouldn't work (it wasn't just my computer). So I had to travel 1/2 hour every day to a local library in order to keep my business running. Then, the first day, I had no hot water, so a cold shower. On another day, I got a call late at night, and the caller told me that the front desk gave him my room number. Isn't it a cardinal rule in the hotel business to never give out someone's hotel room number? My final complaint is that the heat did not work. The man at the front desk came up to check it out, and determined that the lukewarm-temp air coming out was "heat." So I just gave up and wore my coat when I was cold. I can't imagine what it would be like during January.Other than that, the room was very clean, large, and quiet, so no complaints there. But I pulled my hair out for 4 days with their wireless. I don't know how they could ever host a business meeting there, or any business travelers.