Help and support

Have your account number and sort code to hand and enter your date of birth when you call so that you can confirm your identity automatically. You can then enter digits from your security number & password and use our automated features, or be transferred through to the right team straight away.

Our automated features allow you to quickly transfer money between accounts, hear your balances, cancel direct debits and much more. Call 0345 072 5555. If you're calling from abroad or prefer not to use the 0345 number you can call +44 173 3347338.

Lines are open Monday to Friday - 7am to 8pm and Saturday - 9am to 2pm except on UK bank holidays.

Remember, we will never send you an email or a link to a website that asks you to enter your Internet Banking details. If you get anything like this, do not reply and forward it to our fraud team: emailscams@lloydsbank.co.uk

Online for Business0345 300 0116 or Textphone 0345 300 2280
Lines are open 7am to 10pm Monday to Friday, and 8am to 6pm at weekends.

Commercial Banking Online0808 202 1390
Lines are open 9.00am to 5pm Monday to Friday.
Please have your Telephony PIN with you when you call so we can identity you.

Lloydslink online0345 900 2070
Lines are open 9.00am to 5pm Monday to Friday.

Corporate Online0345 300 6444
Lines are open 9.00am to 5pm Monday to Friday.

Open a new account

We’ve taken the difficult decision to temporarily stop accepting new business account applications to ensure colleagues can continue to provide vital support to existing customers at this unprecedented time. This also applies to any applications that have already started.

This is undoubtedly going to cause a level of inconvenience, but please be reassured that we’ll either contact you to continue your application, or reinstate the ability to accept new account applications at the earliest opportunity. Thank you for your understanding at this time.

Business Banking Customer Review Team

The Business Banking Customer Review Team use a process to understand your business if your turnover is between £0-£3m, and ensure all our customer records are up to date. If you have had a request from us to update our records please call us on0345 901 3144. Lines are open 9am to 5pm Monday to Friday, except on UK bank holidays.

Fixed Term Deposits & 32 Day Notice Accounts

To discuss your Fixed Term Deposit or 32 Day Notice Accounts call us on 0345 305 5555.

Lines are open 8am to 5pm Monday to Friday, except on UK bank holidays.

Commercial Banking Recoveries

Discuss your accounts if they have been transferred to Commercial Banking Recoveries.

We will consider cases of financial difficulty sympathetically and positively. You’ll usually spot problems first and should let us know as soon as possible. If we become aware of problems, we’ll let you know in writing. If speed seems to be important, we may try to contact you by phone, fax or email.

A few examples of situations that may concern us, particularly if you do not explain what is happening, are if you:

Go overdrawn without our agreement.

Go over your agreed overdraft limit, especially more than once.

Experience large increases or decreases in your business’s turnover.

Are trading at a loss.

Suddenly lose a key customer or employee.

Sell a large part of your business.

Use a facility for purposes other than those agreed with us.

Fail to make a loan repayment.

Do not keep to conditions set out in the loan agreement.

Do not supply agreed monitoring information on time.

Have another creditor bringing a winding-up petition or other legal action against your business.

We’ll do all that we can to help you overcome any difficulties. For example, we’ll develop a plan with you for dealing with your financial difficulties and confirm, in writing, what we have agreed.

We set out to provide the highest level of customer service. However, if you ever have a concern or complaint, please speak to either the Business Management Team on 0345 072 5555 or your Relationship Manager (if applicable). They are able to resolve the vast majority of problems quickly and effectively and will try to sort things out for you. Lloyds Bank plc is covered by the Financial Ombudsman Service, whose contact details are:

Calls may be monitored or recorded in case we need to check we have carried out your instructions correctly and to help improve our quality of service.

Eligible deposits with us are protected by the Financial Services Compensation Scheme (FSCS). We are covered by the Financial Ombudsman Service (FOS). Please note that due to FSCS and FOS eligibility criteria not all business customers will be covered.

Please note that any data sent via email is not secure and could be read by others.