Job Overview

Career Level

Category

Description

Willbe responsible for Selling Support Contract for both Hardware &Software (Small and Medium Accounts)

Thecandidate will be covering Middle East and Africa as main countries &will give support to other French speaking African Countries.

PerformingQuality Assurance on regional Support renewals business

ProducingManagement reports on regional Support Renewals business

MaintainGood relations between Oracle & its customers

Eventuallymaintaining the regional approval function

Candidatewill be primed and prepared to fill in for Support Renewal Rep role. Byattending training, and meetings to understand the business to eventuallyfill in for gaps or work overflow needed. Maintaining Support renewalrevenue in the designated Accounts

Presentingquotations to clients and manage them through the approval process

MaintainingSupport Renewal forecasts and Oracle Service Contracts system (OKS)

Buildingand maintaining relationships with decision makers in the designatedAccounts

Managingthe bid process through to closure Ensuring client issues are escalated tothe relevant parties within Oracle Working with designated Partnerorganizations on specific opportunities

ACCOUNTABILITIES:

Workclosely with Renewal Reps in the team

Buildand maintain relationships within Support and across Lines of Business toensure resources are made available as and when required write approvalrequests, where necessary, in compliance with Oracle standards.

Obtainappropriate management approvals.

Ensurethe contracts are legally compliant and commercially viable

Maintainaccurate records of all sales activities and key contacts in the Account

Produceregular and accurate forecasts as requested by the Support Sales ManagerEnsure OKS is updated frequently

Maintaina breadth of knowledge of Oracles products and Services

Operatein line with Oracles business processes and procedures

COMPETENCIES:

CredibilityAttention to detail Decision Making

PersonalDrive Results orientation

Influencingand negotiating Customer Focus

Buildingeffective relationships

Effectivewritten and oral communication in business French

Arabicspeakers essential

BusinessAcumen

Organizationalsensitivity and awareness

PROFESSIONAL COMPETENCIES:

Minimum3-5 Years experience in IT Market

Englishand French Languages are a must

Abilityto work under pressure

Excel,Financial tools competency

OracleSupport Market knowledge

Knowledge of sales cycle

and process

As part of the Oracle employment process, candidates will be required to

complete a pre-employment screening process, prior to an offer being made. This

professional references, education verification and professional qualifications

and memberships (if applicable)

Detailed Description and Job Requirements

Drive the renewal of Oracle

s contracts to existing customers.

Responsible for timely renewals for small to medium-sized customers in assigned territory. Educate customers on business practices and any associated contractual implications. Ensure customer awareness and understanding of applicable elements of Oracle

s portfolio. Meet productivity expectations on outbound calls for renewals. Manage exceptions for customers with issues that may delay or inhibit renewals. Identify and transfer leads to sales representatives for top-tier opportunities. Accurately forecast business targets and opportunities in territory.

2-5 years experience in sales or related area. Duties and tasks are standard with some variation. Completes own role largely independently within defined policies and procedures.