AC Lens Earns BizRate Circle of Excellence for the 4th Year.

For the 4th time, AC Lens has been recognized in the Bizrate® Circle of Excellence for providing outstanding customer service. AC Lens had high marks across the 7 ranking factors including selection, website, price, shipping times, and much more.

AC Lens would like to thank all of our customers, employees, and management over the past 12 months who have continued to make us the best place to shop for contact lenses online.

The Bizrate®Circle of Excellence recognizes those online retailers within the Bizrate Insights Network who have demonstrated outstanding performance, as rated by their customers, throughout a one year period. In 2010, 5,000 online retailers in North America were considered for the award. Winners consistently obtained feedback from their customers throughout the award year and received the highest ratings. Platinum winners received a rating of 9.0 or above in all seven key satisfaction indicators. The ratings are from direct feedback, collected at the point-of-sale and after the delivery of goods, from customers concerning seven key satisfaction indicators:

1. Overall Satisfaction at the point-of-sale
2. Product Selection on the website
3. Ease of Finding Products on the website
4. Repurchase Intent (from the same retailer) after the order is received
5. Product Met Expectations, collected after the order is received
6. On-time Delivery of the order
7. Customer Support assistance

Opinions expressed in this blog are those of the author and may not reflect the views of AC Lens or ACLens.com employees. Statements regarding vision health and other medical references in this blog are for informational purposes only. Please consult with your optometrist or personal physician when making decisions regarding your vision and health options. Read the full disclaimer.