OVATION BRANDS:Looking to the Cloudfor Contractors & Savings

“Having ease and clarity surrounding real costs and how they associate to the not to exceed numbers is invaluable.”

Charles Dugo, Director of Facilities, Ovation Brands

Ovation Brands’ Results

1.7M

$ Saved In First Period

25%

Increase In
Contractor Base

2

Months to Realize ROI

11.8%

Reduced Average
Invoice Cost

Challenge

With hundreds of buffet style restaurants across the country, maintaining all its locations in clean, proper operating conditions while getting costs under control was paramount. With limited data and operational visibility, management was challenged in contractor management, facilities spend, and maintenance operations.

M

Current A/P reporting did not provide actionable details

M

No way to benchmark spending against industry competitors

M

R&M data specified only at broad category level

Solution

The restaurant chain deployed ServiceChannel’s SaaS-based solution and contractor directory to upgrade their facility management processes and get associated costs under control.

N

Finding and Qualifying industry-proven contractors for all trades across the country that met its corporate requirements through Fixxbook

N

Creating and monitoring work orders to better manage critical issues in real-time

N

Analytics reporting delivered new levels of analytics and business intelligence to drive down costs and meet KPI goals