In this course, you’ll learn how to use the major operating systems, Windows and Linux, which are a core component of IT. Through a combination of video lectures, demonstrations, and hands-on practice, you’ll learn about the main components of an operating system and how to perform critical tasks like managing software and users, and configuring hardware.
By the end of this course you’ll be able to:
- navigate the Windows and Linux filesystems using a graphical user interface and command line interpreter.
- set up users, groups, and permissions for account access.
- install, configure, and remove software on the Windows and Linux operating systems.
- configure disk partitions and filesystems.
- understand how system processes work and how to manage them.
- work with system logs and remote connection tools.
- utilize operating system knowledge to troubleshoot common issues in an IT Support Specialist role.
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Process Management

In the fifth week of this course, we'll explore process management. As an IT Support Specialist, it is important to use system tools to read and understand process statuses of machines. We will cover ways to start and terminate a process in Windows and Linux. We will also apply troubleshooting tools to solve problems with processes and resources. By the end of this module, you will use Windows and Linux commands to do practical process maintenance.