OMG.. I was so excited when I found a simple YOUTUBE video showing me how to fix this agitator myself.. and it was SO SIMPLE!
The MEN I know, told me I would need to buy a new machine!
I did a simple search for GE AGITATOR REPAIR.. found the video, then did my search for the replacement part - an agitator coupling, which, of course, I found at AppliancePartsPros.com... they shipped it to me within 2 days! And the minute it arrived, I went into my laundry room, and completed my OWN repair in about 6 minutes! SERIOUSLY!!! Total cost? $13... (I already had the ratchet and a 7/16 socket...) - - I posted my success on facebook, and got so many likes.. all from women! hahaha
I AM WOMAN! HEAR ME ROAR! Or just watch me FIX things, with help from my computer! I LOVE IT!

Replaced dampening straps. Did all 4 as 2 were broken and figure the other 2 (there are 4) would soon. Easy after you get the top off of the washer. Just held by 2 screws. Why there are 2 different hex head screws rather then there all being the same I don't know, so you need 2 different wrenches to remove the strap. Other then that went well. They were smart enough to make the hard to reach screws that fasten to the washer frame captive so you do not have them falling into the base of the machine like I was afraid would happen.
I think it took 1 hour to take apart, replace the straps and put covers back on.
Now quiet as new when stopping.,
--bill

I moved my washer so I could install ceramic tile. When I moved the washer I found pieces of the drive belt on the floor. I found AppliancePartsPros.com and ordered the belt on Sunday night. The belt was sent on Monday and I got it on Wednesday morning.