Integration Overview

Different teams, different tools?

Unify your DevOps systems automatically with the ConnectALL Integration Platform. The Jira Core adapter for ConnectALL lets you manage all your business projects in collaboration with DevOps teams. Every team can work on applications of their choice and still be able to collaborate efforts. When DevOps tools like Service Now, Micro Focus ALM, Salesforce, BMC Remedy, Microsoft product suite, and other IBM Rational tools are integrated with Jira Core, all information related to marketing, operations, finance, legal, and HR, flow bi-directionally between teams – providing end-to-end traceability in software development lifecycle.

ConnectALL integrates the most popular DevOps applications using a “configuration, not coding” approach that dramatically simplifies application migration and integration projects — you’re up and running in a few hours, cutting integration costs by 90%

Get more out of Jira Core with ConnectALL

Use Cases

JIRA CORE AND JIRA SERVICE DESK

Marketing team member raises a IT support ticket in Jira Core. ConnectALL replicates the data and assigns it an IT service agent. As the issue is rectified, all the updates flow back to Jira Core and the marketing team member is updated. The IT service agent comments and requests for additional information from marketing team to resolve the issue.

JIRA CORE AND SALESFORCE

As a part of the case management, ConnectALL creates a new task in Jira Core for the product team member to work on a technical document. The product team member can access all customer details that flow back from Salesforce into Jira Core because of ConnectALL. Once the task in completed by marketing, accordingly, the case is resolved on the CRM system and the customer is updated.