HP 5652 Printer Head jammed

I had a paper jam which I cleared by rolling the drive wheels after taking off the double sided adapter. In the process, I guess I had the printer almost upside down with power on. Now the printer carriage is locked in the full right (as you look at it) position by the raised "floor" of the compartment. I have an idea that it might be in some kind of transportation mode, so that the printer carriage doesn't flop around when the printer is not level, but that's a guess. I can find no reference to this in any manual, and the printer wont reset when in normal position. The service costs are so high, and new printers so cheap, I'd like to try to fix it myself before I toss it out (and maybe change allegiance).Dave

6 Suggested Answers

Hi,
a 6ya Technician can help you resolve that issue over the phone in a minute or two.
Best thing about this new service is that you are never placed on hold and get to talk to real repair professionals here in the US. click here to Talk to a Technician (only for users in the US for now) and get all the help you need. Goodluck!

My Photosmart 2610 just started having this same problem today. As many of you have done, I also went to the hp support website and tried just about everything. Finally I discovered the answer to my problem on my own. Here's what I did (you might want to have a wet rag handy to wipe the ink off your fingers):

1) With the printer on, I pressed "okay" to clear the error message. You should immediately hear the sound of the carriage (the contraption that holds the cartridges) moving inside.

2) Open the print cartridge access door (the main access point for the cartridges) and confirm that the carriage is indeed moving.
If the carriage won't move at all, I'm not sure that this solution will help you. However, if the carriage moves from side to side after you press "okay", please read on.

3) This is unorthodox, so bear with me: when the carriage moves away from it's "resting place" (in my printer it's on the right hand side) and is near the center of the printer, unplug the power cord from the printer. The purpose of this is to free up the undercarriage (which was the part that actually was jammed on my printer).

4) Ensure that the carriage moves freely from left to right and right to left by pushing gently on its sides.

5) Move the carriage to left side of the printer so you have room to access the undercarriage.

6) It might be helpful to have a flashlight or some other light targeting the undercarriage for this next part. If you look directly underneath the undercarriage, you should see a foam/spongy product resting in the base of the printer. The purpose of the sponge is to absorb any ink that escapes from the cartridges. Herein lies the problem: over time, as the undercarriage adjusts to enable the carriage and its cartridges to do their work, the undercarriage gets caught on the inky sponge. Note that the undercarriage is fragile, but is moveable by gently pushing it toward the front or back of the printer.

7) Adjust the undercarriage so you can see the sponge and the "axel" (for lack of a better term) that turns to move the undercarriage forward and back. It may take some detective work, but you should be able to determine where the sponge is supposed to lie. Your goal here is to push the sponge down as far as it will go so that it won't obstruct the movements of the undercarriage.

8) On my printer, there was also a small amount of sponge wrapped around the "axel" that prevented it from moving smoothly. I unwrapped it and double-checked that nothing else was obstructing movement.

9) Final step: leave everything where you moved it, shut the lid, and plug it back in. A little prayer never hurts either. Good luck! AIM ID if you need more help: GnarlyVeaux

Try the steps mentioned in the link Bellow:
Also make sure you should Unplug the power cord when there is
still power in the unit, take out both the ink cartridges and apply little more pressure and move the carriage too and fro untill you feel it is moving freely (Dont worry it wil not break)

Dear it's the carriage jam error. so it mean that your carriage is jam not paper. so open the printer where you insert the cartridge. check whether it is jam or what . cartridge carrier is jam kindly turn off the printer and try to move the cartridge head by hand very gently and if seems to be stuck than check for anything which abort him to move freely so than might be anything like dust or else. when you get success in moving the head put some machine lubricant on the rod on which head moves and check it ok.

Here's what you do. Take a look at the photo below. Open the cover of the printer, where the ink cartridges are located. Behind the ink cartridges is the carriage, which is a box that moves side-to-side on a pair of rails. It's the thing that sprays the ink onto the paper.

You have to reach in with your hand and slide this thing to the center. Then, look to the very sides, left and right, for any bits of paper. If you look at the second picture, you can see my finger pointing to a small bit of paper that tore of and got jammed into the side. See the little crumpled bit of paper? It's preventing the carriage from sliding all the way to the right. You could have little bits on the right or left side. I had to reach in with needle-nose pliers to grab the paper bits out, but maybe your fingers are small enough.

Once the little bits of paper were out, I was back in business. Good luck!

Tell us some more! Your answer needs to include more details to help people.You can't post answers that contain an email address.Please enter a valid email address.The email address entered is already associated to an account.Login to postPlease use English characters only.

Attachments: Added items

Related Questions:

It\'s very unusual for the paper to jam as this machine uses a clam shell type of printer. Just raise the printer arm and remove the paper roll. Clear any paper from the print head and roller etc. Tear any wrinkled paper from the roll and then refit the roll with the shiny side of the paper towards you. Lay the paper in the printer and close the printer arm down onto the paper. If you are setting the journal side, wind some paper onto the takeup spool after it exits the printer and sit the spool into place.

If anyone needs a Casio PCR-T2000 manual, one of the users has it here:

Unplug the power cord and open the cover and remove toner and try to look I inside around the roller and try to manually roll the roller and if you can see the paper try to pull is slowly.Have a nice day and do not forget to rate please...!

Usually hairs sticking to the underside of the print head causes this.

I gave a solution to an Epson CX6400 user who needed to physically clean his print head. Look this up in the solutions. It involves using folded kitchen roll under the print head with the printer switched off and the head unlocked and free floating.

It would take me ages to type this again so please look this up.

The user had jammed paper and cleared the jam but had paper stuch to the underside of his print head.

1. Remove any loose paper
a. remove any loose paper from the In tray and Out tray
b. press the cancel button (x) on the product control panel to clear the paper jam
2. Clear the jam from the back of the printer
a. press the Power button to turn off the product
b. unplug the power cord from the back of the product
c. remove the rear access door. turn the knob one quarter turn to the left, and then pull the door away from the product
d. gently remove the paper
3. Clean the rollers with a lint free cloth that is moist with water
4. Try printing again

Managed to solve this myself: I disassembled the printer and noticed there was a paper jammed in the duplex tray. Rolls were all ok, but the paper blocked the use of the duplex pathway. For disassembly help check the HP 1320 service manual, which you can find on the net as a PDF.