I'm currently investigating and preparing to add, quite soon, a tool to welcome and guide a first-time users to the service we are offering, show them around, and explain where is everything located.
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I am creating some in-line help documentation for my software and I was wondering whether it is reasonable to expect that the user knows that pressing the F1 key will allow them to access this help, ...

We have a long-established application which has, over the years, included more and more commands (some of which are contradictory) with the consequence that users now find it very hard to create the ...

when designing interfaces we are constantly struggling to make our product intuitive and very often, as soon as things get a bit stuck, people suggest "No problem, let's just insert a 30-second video ...

I'm sure you've all come across this pattern, does anyone know whether there is any documentation that can provide information on how this pattern can be used with other form elements for example a ...

In my current project I'm working with a lot of large forms. Below is an example of one of them. In trying to keep it clean and make use of the available space the following layout has been suggested.
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I'm wondering if there is a modern and preferred approach of the manual format from the standpoint of users. I thought about making a CHM file but my manager told me that feels very "Windows 98ish" ...

I'm thinking of providing two versions of help message for my command-line programs (cmd --help). The first one is the short version and the one users consult more often, mostly for examples and the ...

I was asked to add "click to enlarge image" helper text to an photo gallery and to stand-alone images, and it got me thinking as to whether or not this is an intuitive action.
I personally assume at ...

Almost all online help (OLH) "best practices" and solutions seem designed exclusively for software and assume that the tasks will be performed directly on a computer. Now, what about help for field ...

I have a fairly large CRM-type Sass application for which I writing the help section. I'm wondering how should the help be best written:
1) When you press the blue button, you will do something cool
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I'm involved in a massive project that is turning 70+ antiquated systems into one system for a large company. The whole team and the executives at the company realize that this is a huge undertaking ...

When designing a Help page or FAQ that is broken down into categories, is a category titled "Other" useful, or does it indicate a poor information architecture?
Sometimes there are truly items that ...

The issue I'm struggling with is fairly specific, but it touches on a general UX topic, which is how to help users grasp some abstract app concept, such as some information organization or structuring ...

At what point am I offering too many screenshots? I am working a redesign of my company's help guides - these guides are mostly centered around our hosted mail services. How to set up Outlook, set up ...

At my job there is no UX expert, which can be frustrating since most of the daily discussions I have with colleagues is about user experience / interaction.
Right now there is a discussion regarding ...

"What's this?" help or context-sensitive help* used to be commonplace in Windows applications a few years ago. Dialog windows had an additional "?" button in the top right, that when clicked, gave you ...

Which is more user friendly? Organizing your Help section with popular phrased questions or topics?
Clear topics are easier to scan whereas with popular phrased questions you have a chance to match ...

I just finished designing an Ecommerce site and the in the site design, I put the contact us link in the header as given below:
The feedback I got was that they would like to add an additional link ...

The page for "help" within the site is designed well. The site totals about 40 questions, which has been reduced down from 86. My objective is to simplify the user experience for viewing/navigating ...

I am re-designing a product site, and the client insists on having a FAQs section. I originally placed it in an area of low prominence on the site, but now the client is questioning it. What is the ...

In our web app, I need to explain some information that is useful, but is not the most important part of the app. I'm interested in the best way to do this.
To give a concrete example, I have a list ...

I was browsing Forrst and came about a screenshot of a form designed with Twitter Bootstrap that had the label on the left, the input field on the right, and the instruction that it's required under ...