They are supposed to be tech experts. If that's the best they can do, write directly to the owner of Big Fish and tell him you cannot access 13 years worth of games you've bought from them and maybe he will encourage them to find a workaround. They should be able to do something, even if it's creating a new account for you and transferring all the games to it.

Once that's done, don't ever sign out of BigFish!

Gil.

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"Best not to think about it. I don't want to fall to bits 'cos of excess existential thought."

Jenny only 1 password for everything.I've done it all Jenny.Just like here I don"t sign out. I just sent an email and told them that as many games as I've bought and the long time I've been a customer,maybe I could get someone to get me back on.Thanks Jenny

Still trying. Just wanted all of you good GameBoomers who have tried to help me to know I think this is the greatest site on line and all the are here because they are the kindest and most caring. I went to aol thinking they had a way of contacting BFG. Evidently not. They want me to pay a technician 30.00 dollars up front to help. No dice! I've had the best people right here trying to help. Maybe I've bought so many games thy don't have room for me any more>