PagerDuty ROI

Gilad Karmy

Tier 4 Support Team Leader at a comms service provider with 10,001+ employees

I think we have had a return on our investment but I can't give you actual numbers. It has prevented a lot of potential crises for our customers. We catch things before anyone else knows about them. We are based in Israel while 90 percent of our customers are in the U.S. So we know about customer-facing issues, local time, before they are felt in the U.S. The main functionality is that it calls us for critical issues and outages. It's very helpful and has reduced customer complaints and issues that could cause us to struggle. View full review »