Remember, we offer free postage within Australia! And please feel encouraged to ask us any questions at any time! We are only too happy to help.

*Qualified and certified appraiser of vintage and antique goods*

Thank you for shopping with Lizzy’s Vintage Gems!

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Please note:

Free postage applies to all items sent within Australia!

International buyers (outside Australia) are welcome to ask for a postage cost. Please bear in mind that the cost of international postage reflects both postage itself, size and weight of the parcel, padding and packaging as well as the time taken to send this item with care.

As an example, the cost of sending a 1kg, well padded parcel measuring 30cm x 30cm to New York in the United States is over $40 Australian dollars. This is not a price we have made up... it’s what it costs to get something of these proportions out of this country and into the USA. That said, we will save you money wherever and however we can!

Use the 'Ask a Question' button to discuss any query that you may have. And remember that pick up from Magill in South Australia (postcode 5072) is always welcome!

***As a growing business, each review our customers give is valued VERY highly. We would greatly appreciate your positive 5 star feedback once you have received and are happy with your item – contact us first if you have any issues! Thank you so much!***

Payments

We thank you for your prompt completion of checkout and payment with PayPal following purchase!

Shipping from Australia

Free postage applies to all items bought and sent within Australia!

International buyers (outside Australia) are welcome to ask for a postage cost. Please bear in mind that the cost of international postage reflects both postage itself, size and weight of the parcel, padding and packaging as well as the time taken to send our items with care. As an example, the cost of sending a 1kg, well padded parcel measuring 30cm x 30cm to New York in the United States is over $40 Australian dollars. This is not a price we have made up... it’s what it costs to get something of these proportions out of this country and into the USA. That said, we will save you money wherever and however we can! Remember that custom rules vary around the world - we ask that you check these rules as they apply to your country before requesting a postage cost.

Returns & Exchanges

I gladly accept returns and exchanges

Just contact me within: 7 days of delivery

Ship items back to me within: 14 days of delivery

I don't accept cancellations

But please contact me if you have any problems with your order.

The following items can't be returned or exchanged

Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:

Custom or personalized orders

Perishable products (like food or flowers)

Digital downloads

Intimate items (for health/hygiene reasons)

Items on sale

Returns and exchange details

All items are packed with extreme care and attention to safe transport. Refunds will only be made if the item is damaged in transit and photographic evidence of this is provided.

Privacy

This Privacy Policy describes how and when we collect, use, and share information when you purchase an item from us, contact us, or otherwise use our services through Etsy.com or its related sites and services.

This Privacy Policy does not apply to the practices of third parties that we do not own or control, including Etsy or any third party services you access through Etsy.

Information We Collect
To fulfil your order, you must provide us with certain information (which you authorized Etsy to provide to us), such as your name, email address, postal address, payment information, and the details of the product that you’re ordering. You may also choose to provide us with additional personal information if you contact us directly.

Why We Need Your Information and How We Use It
We rely on a number of legal bases to collect, use, and share your information, including:
• as needed to provide our services, such as when we use your information to fulfil your order, to settle disputes, or to provide customer support;
• when you have provided your affirmative consent, which you may revoke at any time, such as by signing up for our mailing list;
• if necessary to comply with a legal obligation or court order or in connection with a legal claim, such as retaining information about your purchases if required by tax law; and
• as necessary for the purpose of our legitimate interests, if those legitimate interests are not overridden by your rights or interests, such as 1) providing and improving my services. We use your information to provide the services you requested and in our legitimate interest to improve or services; and 2) Compliance with the Etsy Seller Policy and Terms of Use. We use your information as necessary to comply with our obligations under the Etsy Seller Policy and Terms of Use.

Information Sharing and Disclosure
Information about our customers is important to our business. We share your personal information for very limited reasons and in limited circumstances, as follows:
• Etsy. We share information with Etsy as necessary to provide you our services and comply with our obligations under both the Etsy Seller Policy and Etsy Terms of Use.
• Service providers. We engage certain trusted third parties to perform functions and provide services to my shop, such as delivery companies. We will share your personal information with these third parties, but only to the extent necessary to perform these services.
• Business transfers. If we sell or merge our business, we may disclose your information as part of that transaction, only to the extent permitted by law.
• Compliance with laws. We may collect, use, retain, and share your information if we have a good faith belief that it is reasonably necessary to: (a) respond to legal process or to government requests; (b) enforce our agreements, terms and policies; (c) prevent, investigate, and address fraud and other illegal activity, security, or technical issues; or (d) protect the rights, property, and safety of our customers, or others.

Data Retention
We retain your personal information only for as long as necessary to provide you with our services and as described in our Privacy Policy. However, we may also be required to retain this information to comply with our legal and regulatory obligations, to resolve disputes, and to enforce agreements. We generally keep your data for the following time period: 5 years.

Transfers of Personal Information Outside the EU
We may store and process your information through third-party hosting services in the US and other jurisdictions. As a result, we may transfer your personal information to a jurisdiction with different data protection and government surveillance laws than your jurisdiction. If we are deemed to transfer information about you outside of the EU, we rely on Privacy Shield as the legal basis for the transfer, as Google Cloud is Privacy Shield certified.

Your Rights
If you reside in certain territories, including the EU, you have a number of rights in relation to your personal information. While some of these rights apply generally, certain rights apply only in certain limited cases. We describe these rights below:
• Access. You may have the right to access and receive a copy of the personal information we hold about you by contacting us using the contact information below.
• Change, restrict, delete. You may also have rights to change, restrict my use of, or delete your personal information. Absent exceptional circumstances (like where we are required to store data for legal reasons) we will generally delete your personal information upon request.
• Object. You can object to (i) our processing of some of your information based on my legitimate interests and (ii) receiving marketing messages from us after providing your express consent to receive them. In such cases, we will delete your personal information unless we have compelling and legitimate grounds to continue using that information or if it is needed for legal reasons.
• Complain. If you reside in the EU and wish to raise a concern about my use of your information (and without prejudice to any other rights you may have), you have the right to do so with your local data protection authority.
• How to Contact us
• For purposes of EU data protection law, I, Liz Dawson, owner operator of Lizzy’s Vintage Gems, am the data controller of your personal information. If you have any questions or concerns, you may contact us at lizzysvintagegems@gmail.com