IT Service Catalogue

All IT services

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Access Control: Access Control is a module of HRIS. Local administrators can give UCC staff and contractors access to certain areas of the college. The IT services department supports the application and underlying hardware.

Agresso: Agresso is an online financial management system that allows UCC staff to submit expense claims raise purchase orders and run financial reports. The IT Services department supports the servers and software that are required to implement this service.
The services is administered on a day to day bases by the Finance Office.

Android devices: For users of Android mobile devices the staff IT helpdesk will provide first level support. Android devices can be connected to the university wi-fi.

Antivirus: PC purchased through IT Services will have centralised management of our F-Secure anti-virus products using F-Secure Policy Manager (currently over 4500 clients reporting back to this service).

App: UCC Connect is an app designed to bring UCC right to you on your smartphone. Developed by Granite Digital for the UCC Student's Union, and in conjunction with the Digital Estate Working Group, it is the official UCC campus life application.

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Data Warehouse: The UCC Data warehouse is an application that was developed by the IT Services department in conjunction with the Registrars Office (System Administration) and an external company - Client Solutions. The application provides consistent and timely student information to UCC staff. Questions regarding the data should be directed to regadmin@ucc.ie

Desktop and Laptop Services: The IT Services department supports user hardware from purchase to disposal. Devices bought through IT Services will be configured for UCC's network and will contain the latest supported versions of the Microsoft Windows Operating System or MacOS. Applications such as Microsoft Office will also be installed.

Digital Signage: AVMS is responsible for the digital signage systems in the Brookfield Health Sciences Complex and in the Western Gateway Building.

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EduGate: The EduGate federation is comprised of Irish Higher Education Institutions and Organisations that have agreed upon a standard procedure for exchanging information about users and resources to enable access and use of those resources and services. The EduGate federation is a service operated by HEAnet
For UCC Staff your edugate credentials are your UCC email address and Central password.

Eduroam wifi: eduroam (EDUcation ROAMing) is the secure world-wide roaming infrastructure used by affiliated Users and educational facilities to allow their staff students and Users to visit other participating institutions and continue to have wireless connectivity . Being part of eduroam allows users to access a wireless network at a visited participating institution simply using by using credentials (i.e. username and password) assigned to them by their home institution.

Student Umail: Providing email and cloud storage to students and alumni of the University. All UCC students automatically have an email account created for them. Umail is the name of the UCC Student Email service, it is powered by Google. Your UCC Email account is yours for life.

Encryption Laptop: This service provides for the encryption of the internal hard disks of University laptops.

Energy Management: Green IT - Tips on how you can help protect the environment while still getting the most out of IT.

Equipment Hire - AVMS: AVMS offered a range of AV equipment that can be hired by staff for conferences or other events. This is a charged service

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File Sender: Filesender allows us to upload and send files of up to 2GB in size for non-HTML5 browsers. It also enables users to send encrypted files within UCC, or provide a guest voucher for vendors outside UCC to send encrypted files to staff within UCC.

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Graphic Design: Layout design and illustration; image and graphical correction using Photoshop; advice given on layout and colour usage in documents brochures and posters; help and advice on the correct usage of the University's branding.

Helpdesk - Student IT: The Student IT Helpdesk is your first point of contact for any student IT related issues. The main helpdesk is located in the Boole Basement and a second desk is located on the ground floor of the Boole Library.

Internet Access: This service provides high performance and consistent network access from UCC's Local Area Network (LAN) and Wi-Fi services to the Internet through Irelands National Education and Research network provided by HEANET.

IRIS: The Institutional Information System (IRIS ) is an easy-to-use web-based application that allows users to maintain update and publicize their profiles. IT services maintain the servers and update the software required to run the services. Support is provided by the Research Office.

ITS Student Administration: ITS is a database system to support the administration life-cycle of students. It includes application registration examination and award. IT Services works with the Registrars Office to support ITS.

ITS Student Web Services: Online portal system allowing students to register for modules pay fees and obtain their exam results. Accessible through portal@UCC

UCC on iTunes U: UCC on iTunes U provides access to several educational audio and video lectures, lessons and podcasts - all available free from the iTunes Store.

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Learning Technologies: The mission of the Learning Technologies Unit is to stimulate and support the development of electronic course delivery in UCC.

Lecture Capture: Lectures can be recorded using Panopto with automated delivery to the relevant Blackboard course for students to watch. Supported by Audio Video and Media Services.

Logon Accounts: All UCC staff and registered students need a logon account to access university computers. A logon account is made up of a username and password. If you do not have a username and password you must contact the appropriate helpdesk.

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Mailing lists: IT Services manages a large number of college-wide mailing lists using LISTSERV. New lists can be created by filling in a form. These lists are completely separate from those maintained within Microsoft Exchange.

MCQs: UCC Information Technology Services provides an OMR (Optical Mark Reader) service for correcting multiple choice (ABCDE) and true/false exams. The answer forms for these exams are available from IT Services.

Media Hosting: Users can upload their original videos using an easy-to-use upload form.

Media Production: AVMS can produce video or audio content for UCC departments. Details on these services are here.

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O

Office 365: Office 365 is a suite of online applications. These are office applications plus other productivity services that are enabled over the Internet (cloud services), such as Skype for Business web conferencing and hosted email for business.

OneDrive for Business: This service provides networked/cloud storage facility for UCC staff to store and share work files.

Open Access Computing: This service provides general purpose and prioritised computing facilities for all University students through the Student IT Centres located across the University. Full details can be found on the SIT web site. See the service link below.

Oracle DBA: Installation configuration tuning and day to day management of Oracle-based production systems. Also Oracle procedures development business continuity planning and liaising with system vendors to ensure compliance with UCC internal Oracle standards.

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PAC Postgraduate Applications: The IT Services departments supports the underlying hardware and software necessary to keep the PAC service running.

Print Service: Student printing service - available in Student IT Centres.

Project Management: Project Management - see what IT Services are working on to improve IT Services through out the college

Pubble Service - Live Q&A: Pubble is a community engagement platform that brings the social web to your site. What this means is that the Pubble system allows users to type questions directly to a group of moderators through a specific webpage. These questions are displayed on the site immediately and the moderators can be assigned questions to answer. The moderators then answer their assigned questions. The answers are immediately posted to the live site, similar to a twitter feed.

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Research DataStore: This service provides a network based shared data storage facility for the UCC Research community. Principal Investigators can setup network storage space to store research files and documentation that can be access by the research team.
Research Groups will have access to 1TB of storage and folders can be shared with researchers in either the central or student domains.

Recording Studio: AVMS have an acoustically isolated studio that can be using for filming. Details on the service can be found by clicking on the service webpage below.

Security Services: The IT Services Department provides a software update management service through maintenance windows, compliance reporting and automatic enforcement. Updates are tested and released on a monthly schedule to all domain joined Windows computers.
The IT Services Department also ensures that virus definitions are kept up to date on domain joined computers using F-Secure antivirus.

SharePoint: SharePoint allows you to collaborate and share ideas with colleagues across the University.

Smartcard Service: Smartcard is a payment service used in UCC. It works via Staff and Student ID cards. Currently it can used by students to pay for printing.
The service is managed by the Smartcard Office.

Software: The Combined Higher Education Software Team, "CHEST" project negotiates special deals for the purchasing and licensing of software for third level educational institutions.

SQL Server DBA: Installation, configuration and management of SQL Server systems. Defining UCC standards, procedures and documentation. Liaising with software providers to ensure compliance with UCC SQL Server standards and connectivity to their applications. This service underpins many applications including Alumni Management and Pensions. This service is provided as part of IT Services projects to install new or upgrade applications for UCC systems. We do not provide a DBA service on a request basis.

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Training: IT courses for UCC staff and postgrads; ECDL testing and training for all including undergraduates; MS Office application and SiteManager (CMS) support.

Typesetting: TeX and LaTeX have been in use in UCC since the mid-1980s. The majority of users are still in the natural sciences, especially mathematics, physics, and engineering; but the biggest growth area in recent years has been in the Humanities. The service link below identifies some of the most frequently-requested resources.

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Video Conference: Videoconferencing links two or more remote locations together so groups in each location can see and hear each other. Details or arrange a video conference can be found here.

Virtual App: Virtual App is a device independent service which provides on and off campus access to UCC’s applications and services.

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Web Sites: We provide access and support to the content management system and the web servers for the provision of UCC websites.

Wi-Fi Internet Access: The eduroam Wi-Fi Service is available for UCC staff who wish to connect their laptop,tablet, smartphone or other compliant portable computer device to the Internet while on campus. The staff member can connect with their UCC Staff email address and password