General Insurance - building a brand new bank

When, one of the UK’s largest retailer undertook a significant programme creating a brand new standalone bank Pathfinder was employed as programme manager – leading the implementation of the required change and working with the bank’s teams in Edinburgh.

The challenge

With a range of products including insurance, credit cards, loans, savings, current accounts and mortgages and a forecasted significant service delivery online and via call-centres, the focus of our work was to enable our client to establish its own banking teams, processing systems, operations centres, distribution channel and products all in sync not just in the basic infrastructure but culturally.

What we did

Pathfinder was the lead programme execution partner for a number of programmes including; General Insurance, Finance, Treasury and Enterprise Management Information continually working with senior staff as well as operational teams to ensure a seamless platform switch.

The outcome

All related business functions and service offers which were led by Pathfinder Programme Management Consultants were launched on schedule and on budget, with zero service disruptions.