Not as simple as “click-by-click”

One of the projects I inherited as emerging technologies librarian is managing our library’s collection of “help guides.” The online learning objects in this collection are designed to provide asynchronous guidance to students when completing research-related tasks. Over the last few months, my focus has been on updating existing guides to reflect website and database interface changes, as well ensuring compliance with federal accessibility standards. With those updates nearly complete, the next order of business is to work with our committee of research and instruction librarians to create new content. The most requested guide at the top of our list? How to use the library’s discovery service rolled out during the Fall 2012 semester.

Like many other libraries, we hope the discovery service will allow users to find more materials across the library’s collections and beyond. Previously, our library’s website featured a “Books” search box to search the catalog, as well as an “Articles” search box to search one of our interdisciplinary databases. To ease the transition to the discovery system, we opted to keep the “Books” and “Articles” search boxes, in addition to adding the “one search box to rule them all”; however, these format search boxes now search the discovery tool using the appropriate document type tag. Without going into the nitty gritty details, this method has created certain “quirks” in the system that can lead sub-optimal search results.

This back-story leads to my current question about creating instructional guides for our discovery system – how do we design screencasts to demonstrate simple searches by format?

So far, this has boiled down to two options:

Address the way students are most likely to interact with our system. We know users are drawn to cues with high information scent to help them find what they need; if I’m looking for a book, I’m more likely to be drawn to anything explicitly labeled “Books.” We also know students “satisfice” when completing research tasks, and many are unfortunately unlikely to care if their searches do not retrieve all possible results. Additionally, whatever we put front-and-center on our homepage is, I think, a decision we need to support within our instructional objects.

Provide instruction demonstrating the way the discovery system was designed to be used. If we know our system is set up in a less-than-optimal way, it’s better to steer students away from the more tempting path. In this case, searching the discovery system as a whole and demonstrating how to use the “Format” limiters to find a specific types of materials. While this option requires ignoring the additional search options on our website, it will also allow us to eventually phase out the “Books” and “Articles” search boxes on the website without significant updates to our screencasts.

While debating these options with my colleagues, it’s been interesting to consider how this decision reflects the complexities of creating standalone digital learning objects. The challenge is that these materials are often designed without necessarily knowing how, when, or why they will be used; our job is to create objects that meet students at a variety of point-of-need moments. Given that objects like screencasts should be kept short and to-the-point, it’s also difficult to add context that explains why the viewer should complete activities as-shown. And library instruction are not usually designed to make our students “mini-librarians.” Our advanced training and interest in information systems means it is our job to be the experts, but our students to not necessarily need to obtain this same level of knowledge to be successful information consumers and creators.

Does this mean we also engage in a bit of “satisficing” to create instructional guides that are “good enough” but not, perhaps, what we know to be “best?” Or do we provide just enough context to help students follow us as we guide them click-by-click from point A to point B, while lacking the complete “big picture” required to understand why this is the best path? Do either of these options fulfill our goals toward helping students develop their own critical information skills?

No instruction interaction is ever perfect. In person or online, synchronous or asynchronous, we’re always making compromises to balance idealism with reality. And in the case of creating and managing a large collection of online learning objects, it’s been interesting to have conversations which demonstrate why good digital learning objects are not synonymous with “click-by-click” instructions. How do we extend what we know about good pedagogy to create better online learning guides?

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3 thoughts on “Not as simple as “click-by-click””

I think the intersection between the compromises students make in their information seeking behaviors and those that we as librarians make in creating online (and other) instructional interactions for students is fascinating. Not sure that I have any best practices to suggest, though I’m sure others do, but thanks for getting my brain thinking on this, Kim!

Thanks, Maura. Of course in the end we once again “compromised,” deciding to focus on what we know to be the best directions for using our system, while still briefly addressing other options. In the future, I’d like to learn a bit more in what role our online learning objects may play in re-directing students to better research habits.