Follow by Email

Places

Get social

Monday, August 1, 2011

Deerfield.com is pleased to announce a new release of VisNetic MailFlow!

VisNetic MailFlow v4.9 helps administrators save time by introducing new features and improvements to streamline configuration while providing departmental managers options to maximize their mail flow effectiveness. MailFlow 4.9 was developed in direct response to customer requests and Deerfield's commitment to continually enhance the software.

Here’s what’s new in 4.9:

Option to Remove Ticket Tracking Data from Subject - Administrators now have the option of where to place MailFlow’s Ticket Tracking Data [123456:654321].MailFlow uses the data to route and thread incoming messages. Since MailFlow’s inception the tracking data has been added to the Subject line however in this latest release you have the option to add the tracking data to the bottom of the message body.

MailFlow 4.9 also includes the option to remove ticket tracking data entirely. With tracking data removed MailFlow relies on Sender and Subject matching to route replies to outbound messages.

Round Robin Ticket Distribution - A function of Custom Routing Rules administrators can evenly assign Ticket Ownership to selected Agents of a TicketBox.Round Robin Ticket Distribution is ideal for commissioned based leads, ensuring each Agent is receiving an equal number of opportunities as well as balancing the workload.

Regular Expression (RegEx) Support- A regular expression, also referred to as RegEx provides a concise and flexible means for matching strings of text, such as particular characters, words, or patterns of characters. RegEx matching support has been added to Custom Routing Rules and Processing Rules. You might ask, “How can I use RegEx?” Consider this:Every time a customer includes credit card information in an email you would like to send an auto reply reminding them of the risks of sending such information via email. In the Custom Routing Rule you can specify a match using a RegEx string.

Assign Agent TicketBox Views when creating/editing a TicketBox – This time saver allows an Admin to quickly add a TicketBox to an Agents view.Let’s say you are creating a new TicketBox and rather than alerting each Agent to add the TicketBox to their list the Admin can simply select from a list of Agents and add the TicketBox to their view for them.

Approval Queue Enhancement – A minor enhancement big on efficiency!Agents assigned to approve queued messages now have the ability to edit and send messages from the Outbound Approval Queue.Previously, approving Agents could only release or return the queued message.