Rated 2 out of
5 by
RG17 from
Mediocre PurchaseMaterial to make cover is decent in quality, but two inches short in length leaving logs partially exposed. The manufacturer was made aware of this flaw more than a year ago and has yet to fix. I was a bit surprised the manufacturer ignored the customer review which brought the flaw to light. I presume the expense to fix was cost prohibitive or would severely impact profit margin. Reviews can be informative for potential customers and for MANUFACTURERS as well.

Date published: 2017-03-07

Rated 5 out of
5 by
guille from
Great purchase, as everything from FrontgateThe Firewood companion looks awesome next to my fireplace. It is made out of true iron, solid and durable.
We all love it

Date published: 2017-02-02

Rated 5 out of
5 by
Florabeth from
Perfect solutionWe were very pleased with our purchase. We bought it for our son who needed to get wood from his woodpile up a couple of steps to his back porch . It is strong enough to hold plenty of wood in one trip and easily goes up the steps. It was easy to assemble and is good looking.

Date published: 2016-12-24

Rated 5 out of
5 by
Richard8 from
Christmas gift!I wasn't expecting this and it turned out to be the perfect gift. I have already put it to good use bringing a small load of wood from my wood pile closer to my house. It's very durable as well as attractive. I love it.

Date published: 2016-01-07

Rated 4 out of
5 by
poods from
does its jobNice, sturdy firewood holder. Not to bad to put together..some screws didn't align properly with a little muscle we were able to get it done. 2 person job. Quality product...thought it was for outdoor use, but the fine print said indoor. We do have it outdoors. Wish? The cover we purchased did not go all the way down to the bottom..It is close but wish it was a little longer. Happy with the product and it looks good by the fireplace. Compact - not too large.

Date published: 2015-09-17

Rated 2 out of
5 by
Tazobunga from
Creosote odor, styrofoamy mess, poor instructionsAt the end of the day this is a very sturdy, high capacity log carrier. But it came at a price much steeper than the one charged by Frontgate. Also, keep in mind that if you have longer than average logs, the max log length for this carrier is 20 - 22". I neglected to pay attention to the actual depth of the carrier when ordering and my logs @ 20" are on the edge of being too long.
The package arrived on time (but in my absence) with light damage to the exterior. As I began to unpack it there were tiny, static clingy styrofoam crumbles everywhere. It was so bad that I got my shop vac to try to keep the crumbles in check as I unpackaged each piece. Some of the larger styrofoam packing blocks were in ruin. While I didn't time it, I'll bet 35 minutes is a conservative estimate of the time it took to unpack and wrangle the styrofoam pieces. Words cannot describe this time consuming and frustrating task.
Once things were unpacked and the mess cleaned up I could see one side of the log carrier had some scuff marks. So with all that styrofoam the item STILL arrived with minor damage. C'mon Frontgate you have to do better.
Assembly took about 45 minutes and wasn't too bad except that the instructions failed to point out 2 key things to know: First, the support bars had countersunk holes on one side, if you weren't a little mechanically inclined it would be very easy to install them upside down which would create a bumpy log holding chamber. Second, there is a canvas liner that has 2 different coatings. The instructions don't specify which coating faces out and which faces in.
Lastly, the liner smells strongly of what reminds me of creosote. Perhaps it is just a plastic that is reminiscent of creosote but it is VERY strong.
If this is what is involved with ordering a piece like this, Frontgate should lower the price by 50% - my time has value too.

Date published: 2015-07-12

Rated 5 out of
5 by
buybuygirl from
Firewood compamionThis was a gift for our son. He is a craftsman and appreciates quality. He was amazed at the construction, weight and quality of this product. I'd recommend this product to anyone and so would he.

Amy chances of getting a replacement liner for the fireplace companion. We love ours but concerned about liner

Asked by: Lady Butterfly

Thank you for you interest in our Firewood Companion. For replacement parts information, please contact our customer service at 1-888-263-9850 or service@frontgate.com. We sincerely apologize for any inconvenience this may cause.

Answered by: JCFrontgateService

Date published: 2018-01-19

can i buy the liner only

Asked by: tdeube

Thank you for your interest in the Firewood Companion. We do not sell replacement liners separately; however, to request parts for this item, please contact our customer service at 1-888-263-9850 or service@frontgate.com. We sincerely apologize for any inconvenience this may cause.

Answered by: JLFrontgateService

Date published: 2017-01-25

Is this suitable for outdoor use? it would be for our firepit which is near the beach.

Asked by: egw1

Thank you for your interest in the Firewood Companion. This item is designed to be taken outdoors to load with firewood; however, we do not recommend storing this item outdoors.

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