(Net Promoter, NPS, and the NPS-related emoticons are registered service marks, and Net Promoter Score and Net Promoter System are service marks, of Bain & Company, Inc., Satmetrix Systems, Inc. and Fred Reichheld)

What is CIOPulse?

Since implementing CIOPulse as part of our cultural change program, our NPS has more than trebled, there’s lots of buzz about how IT has changed, lots of great feedback from upper management, and the exec are listening, respecting our expertise and signing things off!

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CIOPulse makes it easy to collect and use customer feedback to measure service quality, engage your support staff and identify improvements that are important to your customers

Foster a customer-centric culture in your IT service delivery team

Collect continual customer feedback

Collect feedback from your internal customers as you provide them with IT support. And capture feedback on the whole of IT with CIOPulse's annual customer satisfaction surveys.

Practices such as calling back unhappy customers and displaying live customer feedback, helpfoster a customer-centric culture.

Improved service leads to increased reputation and trust. Customers are less likely to bypass IT and are more forgiving when mistakes are made.

CIOPulse has already proven itself to be an extremely useful and powerful tool in measuring customer satisfaction levels

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Serin Lynn, Customer Service Centre Manager of a large Managed Service Provider

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Turn your ITSM software into a world-classcustomer feedback system

Jonathan Coles, Senior Manager IT Client Services, Jetstar

I don't know any company that knows more about how IT teams can use the Net Promoter System to improve IT customer satisfaction

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Jay Hyett, DevOps Manager, Lonely Planet

Since we adopted the practices made easy by CIOPulse, we improved our Net Promoter Score by 25% in just 6 months. We've never looked back!

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80% of our clients have significantly improved internal customer satisfaction. One third by more than 30%

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CIOPulse has given our group an independent and reliable way of measuring and reporting the satisfaction of our internal customers. And with the extra focus on the customer, and the way we deliver our service, our NPS has risen by 25 points in the last 6 months!

Dom Dimaggio, Process Manager, VicRoads

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Drive continual service improvement

Configure alerts so that your team leads can quickly react to and learn from satisfaction issues before they get escalated.

Use interactive dashboards to discover insights into the aspects of the customer experience that are important to your customers. Learn where you're strong and where improvement is needed to increase customer satisfaction.

Reduce your support costs by adopting the customer-centric practices enabled by CIOPulse.

Using customer feedback for coaching leads to more engaged, capable and productive support staff. Coaching reduces the effort required for annual performance reviews. Engaged support teams have lower levels of turnover and absenteeism.

Happy customers complain less and are more forgiving, reducing the management overhead of dealing with unhappy customers.

CIOPulse identifies where you need to improve, which helps you avoid wasting resources on changes that don't improve service quality.

Our IT budget was slashed and our average resolution times blew right out. But CIOPulse helped my team stay customer focused and our NPS increased from +64 to +84. We're delivering better service now for less cost!

Service Delivery Manager of a multinational defence, security, and aerospace company

CIOPulse is award-winning, Net Promoter-based, customer feedback software for corporate IT support teams.

CIOPulse replaces the ticket survey built into your IT Service Management software with a system that provides you with the metrics, feedback and insights you need to foster a customer-centric culture, drive continual service improvement and improve the customer experience.

CIOPulse measures customer satisfaction levels for agents, teams, departments and customer business units, alerts your team leads when customers are unhappy, provides insights into your strengths and areas for improvement, and provides rich data to support coaching conversations.

The result? More engaged support staff, a better customer experience and lower support costs.

More engaged teams

Better skilled support staff

Improved processes & tools

Happier customers

Enhanced IT reputation

Lower support costs

Feedback for support staff

Metrics for management

Insights for improvement

See how CIOPulse can help you build acustomer-centric team from just A$795/month

There is simply nothing else on the market that compares. We tried using the surveys built into our market-leading service management software, but that capability was limited and couldn’t compete with CIOPulse and the value it adds.