Frequently asked questions

Article Availability

Our system always automatically takes into account our current stock, i.e. if you
can place an article in the shopping basket, this article is available at the moment.
As soon as you have completed the order, the articles remain reserved for you and
are not available for other customers. You can also put a larger quantity than one
in the shopping basket, if the entire quantity is not available, you will be informed
of this. Then you can adjust the quantities accordingly. Articles that are out of
stock also no longer have a shopping basket symbol. It can always unfortunately
happen that despite good planning some articles are no longer available. We recommend
you order in good time. Generally, in November/December we have nearly all articles
in stock.

Tracking DHL parcels

After we sent your order with DHL on the trip, you can track the location of your order via DHL.
You have to login
to get access to this information under your account.
In your order summary you can find the column DHL, where you can find the link to track your package.

Return consignments

Exchanges

Exchanges are not possible. However, you can reorder the desired item/size from
our webshop (subject to availability). Returns and reorders are handled by our system
as two separate processes.

Have we received your return consignment?

In the “your account” section, you can see whether we have received your return
consignment. We will return the purchase price amount (less dispatch costs) to you
within 14 days. If you have paid by credit card, we will make the return payment
via your credit card.
Click here to go to your account