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National leader in safety monitoring systems employs full staff of bilingual dispatch specialists at its 24-hour monitoring center

Freeport, NY (PRWEB)April 14, 2015

Emergency Response USA, the leading national provider of personal emergency response systems, is pleased to announce it is now poised to fully serve the Spanish-speaking community across North America.

Based in Freeport, New York, Emergency Response USA provides one-touch medical alert systems to seniors, families and individuals across the United States, Canada and the Caribbean. With the company's recent expansion into Puerto Rico, Emergency Response USA saw a vital need to better serve Spanish-speaking communities throughout its North American service area.

As a result, Emergency Response USA now employs a full staff of bilingual dispatch specialists on all shifts at its 24-hour monitoring center. The move ensures that Spanish-speaking customers can get the assistance, attention and rapid response they need in any emergency, when every second counts.

"Emergency Response USA has been providing safety monitoring systems for more than 40 years. More than anyone, we understand there is no room for communication problems during an emergency," said Wayne Wahrsager, Director of Operations. "We've placed bilingual operators on all shifts at our monitoring center to ensure that we can rapidly respond to the needs of our Spanish-speaking customers and their families."

Emergency Response USA enables individuals to signal for help with the push of a button. In an emergency, such as a fall, injury, sudden illness, burglar or fire, the individual pushes the button on a lightweight waterproof alert pendant. Trained dispatchers at Emergency Response USA's 24-hour, UL & CSAA Five-Diamond Certified monitor center make immediate contact with the individual over a hands-free 2-way voice system. The company also has protocols in place for situations in which the individual is unconscious or unable to speak. Within minutes of activating our safety monitoring system, individuals can have emergency responders at their side.

Employing bilingual dispatchers is just one of several measures in place at Emergency Response USA's monitoring center. These highly trained dispatch specialists also have access to a team of translators that can speak more than 150 other languages should that be necessary. The company also uses multiple UL Listed and completely redundant emergency monitoring systems to ensure every emergency alarm signal is received and responded to immediately.