We're your on-call, 24/7 WordPress support team. And we're here to make your life easier.

WordPress Support That Matters

Unlimited Small Jobs

We give you an unlimited amount of “30 minute” fixes, changes and site requests with every paid plan. Questions, bugs, pep-talks; if it’s WordPress, we’ll take care of it. Let us handle all of your WordPress bullsh*t.

24/7 WordPress Support

We’re your on-call, 24/7 WordPress support team; whenever and wherever you need us. Our team of highly skilled developers are here all day, every day, to make sure you have the help you need, when you need it. We’re happy to be your personal WordPress concierge.

Premium Speed Optimization

Our ongoing optimizations bring your site to its optimal state and ultimately, help to increase your SEO and search rankings. Your customers will love it, your search rankings will improve. Let us give you the fastest site possible.

Frequently Asked Questions

That means we’re available for you at any time of the day, any day of the week. We’ll usually get most jobs done during the work week (Monday-Friday) within 4-8 hours. We monitor incoming tasks over the weekend, so if there’s an urgent issue we’ll be able to handle the issue as it arises.

That depends. Typically, small issues will take us about 4-8 hours to get you your site back in good order. If the issue is larger or more complex, we’ll contact you to see which direction you would like to go. No issue is too big for us to handle.

We do! Hosting is included in our Enterprise Plan and we offer it as one of our Additional Products. This helps us to be a one-stop shop for all of your WordPress needs. Go into your Dashboard within the “My Account” page and click on Additional Products. There you’ll find all of the additional products we offer and what you’re already subscribed to.

Of course! You can upgrade, downgrade, change and cancel your plan in any way you’d like. You’re not tied to a contract with us. You can change any aspect of your plan from the “My Accounts” page of your Dashboard.

Your credit card will automatically be billed each month, for the amount of your plan(s), on the day that you signed up. If you need to cancel for any reason, we’ll be happy to prorate the month that you cancelled and refund you for the remaining month.

We’re a global team, so really, we’ve got people across the globe. Our main offices are in Sacramento, CA and Assisi, Italy. We’ve also team members in Hong Kong, India, the Philippines and South America. Depending on what time of day you get in touch with us will largely determine what part of the world you’re talking to!

Small changes are “30 minutes or less” in time and are generally simple in nature. These would include things like installing a plugin, making changes to your header or sidebar or setting up redirects.

And yes, if you’re on the Professional or Enterprise plans, you have an unlimited amount of changes! We’ll handle one task at a time per each site, so once your first task is complete, we’ll move on to the next one.

You can submit requests from your Dashboard or you can send them to us via our chat window.

To help make sure we can keep all of our customers happy, we only do small fixes and jobs. This means that 30 minute tasks are in scope and larger, more complex projects are out of scope under our paid plans.

If you have a fix that requires more than 30 minutes of our time, we offer additional developer hours at a fixed price per hour. We’ve got you covered!

One of our team members will always be able to reply to you at any time during the day or night. We have a global team specifically for this reason. You can chat directly with us on our site or you can email us at [email protected] We usually get back to you within a few minutes of receiving your requrest.

First, we need to check your details and activate your account. Once your details are verified, you are welcome to submit your first job. We aim to start working on solving your problem on the same day you sign up.

About Us

Based in Sacramento California, we are a team of builders, dreamers and doers. We’re here to make a difference in the world and to help others do the same. We find joy in helping our clients succeed in their online endeavors and hope to do the same for you.

Our goal is to make the lives and online businesses of our customers more enjoyable. When you’re with ValiusWP, you’re with a team of movers and shakers who handle everything involved with your online presence; from site security to maintaining fresh content.

So send us your site and rest easy. We’ll take it from here so you can have more time to do what you do best.