Let Direct took over the management of a number of our properties (20+) and we were very unhappy with their management of them. We gave them notice that we were moving to another agent and they have refused to hand over any of the keys, kept the rents collected for these properties since notice was received - now 6 weeks - maintaining that these monies belong to them and continued to chase our tenants for subsequent rents - UNBELIEVABLE!. We are in the process of taking legal action against them... read full review

i have been a tenent with let direct for about ten month and i have to say this is 1 of the best letting agents i have ever been with everything went like clock work got me moved in so quick and all staff were great however i had a few small repairs to b done in flat and have to say when i called office to explain they were very nice and got sum1 out within a few days cant thank you enough guys i have looked at other reviews on this site and just want to say i would use this company again dont k... read full review

I am very disappointed to read a review left by my tenant Claire Jordan, which i have attached below. Let Direct informed me about the work over 2 and a half months ago. Being a responsible landlord and knowing that the tenant has two small children. I gave Let Direct permission to have the ceiling fixed ASAP.
I have been in touch with the tenant and she advised me that no one from Let Direct have been out to inspect the work, even though i have an invoice from them for the work.
So i have dec... read full review

I don't know what on earth is going on with this John McKenzie person. I am the Claire Jordan who left the initial review, and far from being "John McKenzie"'s tenant, I've never heard of him. My landlord's name was David Moncur. Nor do I have any children, small or otherwise (chance would be a fine thing, at my age) although I do have an aged mother. I don't know if McKenzie has confused me with somebody else, or whether he's a sock puppet. ...

Lets Direct managed a brand new flat and brand new house of ours for a few years. In that time the different tenants they placed in our flat caused numerous damage to it. The last tenants left it dirty and unclean, Lets Direct asked for the keys to clean it, they didn't, took the flat back off them and spent over £1000 repairing it back to a decent condition. They refused to give us the last tenants deposit and hadn't registered it with a tenancy deposit scheme for us to try get it.
Th... read full review

Comment on agent fees

¢â‚¬Å“the fees were a flat rate of ‚£50, however as they did not perform inspections, did not inform of us of any of the dangerous structural changes or modifications to the wiring, plumbing and heating, did not have an inventory, did not produce clear rent statements, did not make regular rent payments to us, did not ensure the properties were left in a clean, safe condition-i would say they did not deserve the fees.¢â‚¬Â

Moved into a property with no heating/hot water and a damaged ceiling. Was told it would be fixed in 2 days. I waited for 7 weeks before moving out of the property. I must have phoned them 100 times just to be told today, tomorrow the engineer is on his was, all lies!!! The ceiling came down 2 weeks later, lucky no one was in at the time but had to sleep in the living room. Again no one came round to fix it. They even tried to bill me for the other 4 months because i moved out. This is a joke of... read full review