this issue occurs because the Broderbund program you are attempting to install was created for the English release of Windows® and will not install and function properly on versions of Windows® created for other languages.

There is, unfortunately, no fix for this problem - other than to install the software on an English release of Windows.

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When the 'Can't Create Directory...' error message reads something like this

this occurs because your computer has not established ownership of the folder and its contents. By establishing an owner it should correct the issue.

The method listed below can be used to establish ownership of the folder and its contents. However, performing the following steps could be harmful to your computer if done incorrectly. So, if you do not understand these instructions, please consult a licensed computer technician. Furthermore, it is extremely important to keep in mind that Encore is NOT responsible for ANY damage to the files or operating system that might result from any attempts to use this method to fix the problem.

For WinXP

Step 1: Start in Safe Mode

* Boot your computer into Safe Mode. (This can be done by pressing F8 repeatedly while the computer is restarting, then selecting 'Safe Mode'.) * If more than one Operating System is listed for Safe Mode, select your Operating System * Select the account 'Administrator'. * A pop up window will appear saying that Windows is running in Safe Mode. Click YES to continue in Safe Mode.

Note: For further instructions on how to boot into Safe Mode, please consult your computer’s User Manual.

* Right Click 'Broderbund Software' * Left click 'Properties' * Uncheck 'Read Only' * Click 'Apply' * A window will pop up. Click the bubble that says 'Apply changes to this folder, subfolders and files'. * Click 'OK' * Click on the 'Security' tab * Click on the 'Advanced' button (Doing this will open a new window.) * Click the 'Owner' tab * Click on the user called 'Administrators' (make sure you choose the plural version) * Check the box that says 'Replace owner on sub containers and objects'. * Click 'Apply' * Click 'OK' to all the remaining Settings windows. * Restart the computer and try to run the Broderbund program.

If the problem is not fixed, follow the directions at the bottom of this message - below the **********.

For WinVista & Windows 7

Step 1: Start in Safe Mode

* Boot your computer into Safe Mode. (This can be done by pressing F8 repeatedly while the computer is restarting, then selecting 'Safe Mode'.) * If more than one Operating System is listed for Safe Mode, select your Operating System * Select the account 'Administrator'. * A pop up window will appear saying that Windows is running in Safe Mode. Click YES to continue in Safe Mode.

Note: For further instructions on how to boot into Safe Mode, please consult your computer’s User Manual.

* Right Click 'Broderbund Software' * Left click 'Properties' * Uncheck 'Read Only' * Click 'Apply' * A window will pop up. Click the bubble that says 'Apply changes to this folder, subfolders and files'. * Click 'OK' * Click on the 'Security' tab * Click on the 'Advanced' button (Doing this will open a new window.) * Click the 'Owner' tab * Click the 'Edit' button * Click on the user called 'Administrators' (make sure you choose the plural version) * Check the box that says 'Replace owner on sub containers and objects'. * Click 'Apply', then click 'Yes' on the window which says, "You do not have permission to read the contents of directory". * Click 'OK' to all the remaining Settings windows. * When you are back at the Broderbund Software folder, click once on the folder for the Broderbund program. * If necessary, click 'Continue' on any windows that pop up until you are able to view the contents of the folder. * Restart the computer then try to run the Broderbund program.

If the problem is not fixed, follow the directions below.

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1. Open Windows Explorer.

2. Go back to the same Broderbund Software folder as directed above.

3. Right click on that 'Broderbund Software' folder, then select 'Properties' in the menu that drops down.

4. When the 'Properties' window opens, click on the 'Security' tab.

5. Click on 'Administrators (Vista/Administrators)' in the 'Group or user names:' box.

6. Check the settings in the 'Permissions for Administrators' box.

7. If you do not see a check mark in the 'Allow' column next to the 'Full Control' item, click on the 'Edit' button.

8. When the next window opens, click on 'Administrators (Vista/Administrators)' in the 'Group or user names:' box.

9. Click in the 'Allow' box next to the 'Full Control' item - to place a check mark in that box.

10. Click on 'Apply', then click on OK.

11. Restart the computer then try to run the Broderbund program.

< Message edited by Brandy redux -- 7/26/2012 7:49:05 PM >

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