Account SecurityRead this! If you don't want your account hacked, don't use the same email address and password for Guild Wars 2 that you've used for another game or web site. Hackers have big lists of email addresses and passwords that they've harvested from malware and from security vulnerabilities in other games and web sites, and they're systematically testing Guild Wars 2 looking for matching accounts.

We're doing everything we can to protect you. But to protect you in this case, we have to start with, "the hacker knows this person's account name and password; now how do we keep him from stealing the account?" That's hard to protect against. Don't let it get to that point. Please immediately change your password to a new, strong, unique password that you've never used anywhere else.

Hacked AccountsOur customer support team is prioritizing tickets from customers with hacked accounts or who are otherwise blocked from logging into the game. If your account was hacked, please follow these instructions for submitting a ticket, to make sure that your ticket is correctly prioritized and to make sure you're submitting all the information we need to restore your access.

For hacked accounts, expect a response within 72 hours. As of this writing we're working on tickets submitted August 30. If you submitted a hacked account ticket on August 29 or earlier, and haven't received a response yet, your ticket may not be correctly prioritized. In that case, please submit a new ticket using the above instructions, and in the title write, "Hacked Account - Ticket submitted August 2x - Ticket number xxxxxx-xxxxxx" (fill in the date and ticket number), and we will prioritize your existing (August 29 or earlier) ticket.

We're leaving this disabled for now because we believe that a significant number of customers are unaware that hackers have the passwords for their email accounts. If we enable "reset password", a hacker who can get into an email account can use that access to get into the associated Guild Wars 2 game account.

Email AuthenticationEmail authentication is a feature we use to prevent hackers from gaining access to an account even if they know the account name and password.

We suffered an outage of email authentication mails today, preventing players from authorizing logins from new locations. This is now resolved.

When you receive an email authentication message, or any other email from [email protected], do not mark the email as spam! If you do, your email provider may prevent you from seeing any future email authentication messages.

Parties, Guilds, etc.We've made significant fixes to parties and guilds. However, you may still see intermittent outages. These outages cause symptoms such as party members not appearing on the map, party members not staying in the same overflow servers as they travel between maps, party members not joining dungeons together, and guild invites not working.

Trading PostWe're periodically opening the Trading Post for testing. This morning it was open to all players for six hours. As of this writing, the Trading Post is offline so we can apply further bug fixes and performance improvements.

This morning during testing, some users purchased items and didn't immediately receive them, or sold items and didn't immediately receive the gold. We do have record of these transactions and are working on completing them. Check the "pick up" tab on your commerce panel to see if your transaction has completed.

PvP TournamentsPvP tournaments were temporarily disabled today. We have now restored them.

WorldsWe added three new worlds in Europe on Thursday, and three new worlds in America on Friday, and increased the population limits on all worlds.

OverflowDuring this initial surge of high concurrency, and especially while most characters are low-level and thus playing in the same starting areas, it's common for players to be directed to overflow servers. If you want to play with a friend, but you're not on the same overflow servers, you can form a party together, then right-click on your friend's portrait in the party list and click "join".

We expect the use of overflow servers to naturally subside as players spread out more through the world.

Botting and exploitsIt is our policy to permanently ban accounts engaged in botting and exploits, and we're ramping up to do that.

If you discover an exploit in the game, do not exploit it or publicize it, but instead please notify us immediately at this new email address: exploits (at) arena (dot) net. (This email address is for notifying us of emergency exploits. We cannot respond individually to questions sent to this address.)

ForumsOur most important priority at the moment is to ensure that the game runs stably and flawlessly. So as to not create additional demand on our infrastructure and on our programming team, we made the decision not to open the forums until the initial mass influx of players has calmed down a bit.

Next software updatesWe're making non-disruptive changes throughout the day. We'll publish the next back-end server update tonight at midnight Seattle time. The game may be unavailable for approximately 20-60 minutes while we perform this update.

I really hope they're aware of and will fix whatever is causing most of the medium chestpieces I can find to clip (very badly) on my ranger. I know its not necessarily as pressing as some of this other stuff, but its also incredibly annoying and makes it very hard to play having to look at all kinds of blotches showing through everywhere.

[quote name='Rukioish' timestamp='1346545638' post='1863970']Oh my god, fix personal story first. How many times do I need to file a bug report before you'll let me finish your game![/quote]

Out of curiosity, is a bugged personal story quest, preventing you from progressing forward (level-wise) ? I suspect the answer is no, since there are many ways to advance your character in this game. You can even visit (or re-visit) lowlevel zones, complete more skill challenges, find more Points of Interest, Waypoints etc, and gain alot of experience by doing so. Completing all the challenges of a single zone rewards you with gear, money and XP. Well worth it imho.

Out of curiosity, is a bugged personal story quest, preventing you from progressing forward (level-wise) ? I suspect the answer is no, since there are many ways to advance your character in this game. You can even visit (or re-visit) lowlevel zones, complete more skill challenges, find more Points of Interest, Waypoints etc, and gain alot of experience by doing so. Completing all the challenges of a single zone rewards you with gear, money and XP. Well worth it imho.[/quote]

I've been 80 for like 3 days, i just want to finish my story line. I'm stuck on the 76 mission, one of the npcs won't give me the item needed to complete the mission. I tried everything, and filed a bug report, so i guess that's all i can do.

[quote name='Rukioish' timestamp='1346556515' post='1864546']I've been 80 for like 3 days, i just want to finish my story line. I'm stuck on the 76 mission, one of the npcs won't give me the item needed to complete the mission. I tried everything, and filed a bug report, so i guess that's all i can do.[/quote]

Try Spvp, WvW or any of the many other things you could do in GW2 besides trying to complete one small section of the "game"

[quote name='Skolops' timestamp='1346559317' post='1864673']Well, maybe the guy isn't concerned with leveling up as much as he just wants to finish that section of his story quest.[/quote]

Why beat your head against a wall for such a minute bug when there are so many other aspects of the game he could be enjoying.

Also he stated that he's already level 80. You don't see me complaining about how often the Tournament Ques are borken, how paid tournaments aren't working, how for the first 4 days of play I got only maybe 1/3 chests, or how rented servers/obs isn't out so that esports ladders can start.

I think his little issue is quite minute compared to the Spvp part of the game, as he can still enjoy many other aspects of the game as I did WvW and PvE as the tournament ques were down almost all day and are barely working now.

[quote]don't use the same email address and password for Guild Wars 2 that you've used for another game or web site[/quote]Ok, but what happens to my gw1 account when i change the email and password for gw2?? (i use that combi only there)

[quote name='Shiren' timestamp='1346571439' post='1865357']Hallelujah!! ArenaNet found their own wiki! Now we don't have to go to reddit or some other third party social media site for the updates.[/quote]

As long as the wiki stays up, that is.

I suspect one of the reasons they've been using other sites is because the official wiki has been suffering intermittent failures.

[quote name='Majic' timestamp='1346583244' post='1865886']As long as the wiki stays up, that is.

I suspect one of the reasons they've been using other sites is because the official wiki has been suffering intermittent failures. [/quote]

They've been using other sites because that's how the community team chose to do things. They've been doing that for GW2 since the begining, they are more interested in pushing their social media metrics than they are in communicating clearly with their player base through effective channels. I played D3 at launch so I've seen what happens to website when too much stress is placed on them, but Blizzard still had that official channel. I was embaressed for ArenaNet when I saw a media site reporting on the game and talked about how awkward it was to have to go to third party sites to get official information.

I am really looking forward to the forums, although not as much as I am looking forward to a working trading post.

I love forums and the theory crafting that happens in them. I am an avid GW2 fan after having been so very doubtful about it in the begining. They have done an excelent job thus far without the player base's (professional?) opinion. I'm sorry, but I don't blame them one bit for not wanting the destraction of them while they continue to work to develope the very best the genre has to offer.

[quote name='Shiren' timestamp='1346597870' post='1866691']They've been using other sites because that's how the community team chose to do things. I am really looking forward to the forums, although not as much as I am looking forward to a working trading post.[/quote]

Ditto. Once the TP gets fixed, it will be like playing a whole new game.