"I had a tap leaking at my tenant's property. I received a call from the plumber telling me that the tap needs to be changed and it will cost $240 + gst. I asked for details. I was told $160 for the tap (the cheapest option) + $80 for the work. I didn't want to go forward as I wanted to pick a tap myself. At my surprise, the tap was changed anyway without my consent ("as it was needed" they said) and I received a bill of $280 with a 'as quoted by the plumber' in the invoice. I asked… for details about the invoice and got an other email stipulating $120 for the tap...

"We didnt have hot water - the plumber came and checked the tank and said that it was rusted, corroded and couldnt be used - it would nee dto be replaced or the pipes diverted to the unit servicing the upstairs flat. He quoted around $3-5000 for a new tank or around $1000 to have the water hooked up to a different unit.

The next morning the landlord sent his plumber around, who looked at the tank, picked up the loose wire, connected it and then got the hot water going.

I dont know if it… was a merer oversight or I was being taken for a ride. I did feel as though I had been nearly taken advantage of - it made me feel bad.

"I thought I had a leaking water tank, so there was opportunity here for the plumber to totally lead me astray on the problem and do unnecessary work (which has happened to me before). Instead, I was advised that it was actually the toilet cistern and the problem was fixed. The extra work I thought I may have needed with the water tank, I was able to resolve myself, with some advice from the plumber. Totally superb service, I would highly recommend them."

"This company messed us around and ended up creating more problems than what we started with. They didn't fix the problem they were engaged to fix properly, then weren't bothered about putting the issue right when our roof continued to leak. We repeatedly left messages and requests for them to ring us, which were ignored – frustrating to say the least. They sent us large bills without consulting us before the work, did not provide us with any explanation of what was involved in the repair, or… why the problem occurred. I get the impression that they're too busy to be bothered with the customer - it’s just about turning the jobs over. My advice is stay away - maybe then they'll raise their game and recognise a need to consider and respect the needs of their customer."

Unauthenticated ratings (1)

95%

"These guys were awesome. We had a leak the day after the Xmas public holidays and I tried 5 different plumbers ... all were too busy (understandably). These guys orginally said they could not fit us in but got there within the hour! Fantastic! For a commercial business, fixing the leak was critical so I cannot thank them enough! The guy who did the work was very polite and obliging. Highly recommend!"

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