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I ran EVERYTHING

Hey everyone, I've got a little problem that I can't seem to get rid of. On our computer the account that everyone uses kinda sorta crashed. It's slower than ice melting at -65. It also has some random menu pop ups, like a right click of the mouse menu. Every other account is fine. I made a new one for the rest of the family and it works fine. The only thing that shows up on all the accounts is McAfee Security Center always has a Blocked by Buffer Overflow Protection. When I exit out of the internet it always pops up twice. When anyone logs on to any account they're be a Blocked by Buffer Overflow Protection for either services.exe or wuauclt.exe or explorer.exe, when I exit out of Outlook Express, same thing. I ran virus scan, got a few things, fixed them, still nothing. I ran multiple spyware and malware cleaners, They cleaned up a lot of things, All the accounts are faster, except for the main family one, that one just all of a sudden won't do much. Also, when I uninstall a program, or update my computer and it needs to reset, I press reset now and it will go to the "Windows Is Now Shutting Down" screen and freezes. But when i go to start, shut down, restart, it doesn't have a problem at all. I'm lost, can't figure this one out. I don't care if I have to get rid of the main family account, I can just get the pictures and music and stuff off that account to a new one, But the Buffer Overflow needs to stop. Any help would be appreciated.

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While we understand your frustration at having to wait, please note that Bleeping Computer deals with several hundred requests for assistance such as yours on a daily basis. As a result, our backlog is quite large as are other comparable sites that help others with malware issues. Although our HJT Team members work on hundreds of requests each day, they are all volunteers who work logs when they can and are able to do so. No one is paid by Bleeping Computer for their assistance to our members.

Further, our malware removal staff is comprised of team members with various levels of skill and expertise to deal with thousands of malware variants, some more complex than others. Although we try to take DDS/HJT logs in order (starting with the oldest), it is often the skill level of the particular helper and sometimes the operating system that dictates which logs get selected first. Some infections are more complicated than others and require a higher skill level to remove. Without that skill level attempted removal could result in disastrous results. In other instances, the helper may not be familiar with the operating system that you are using, since they use another. In either case, neither of us want someone to assist you who is not familiar with your issue and attempt to fix it.

We ask that once you have posted your log and are waiting, please DO NOT "bump" your thread or make further replies until it has been responded to by a member of the HJT Team. The reason we ask this or do not respond to your requests is because that would remove you from the active queue that Techs and Staff have access to. The malware staff checks the forum for postings that have 0 replies as this makes it easier for them to identify those who have not been helped. If you post another response, there will be 1 reply. A team member, looking for a new log to work may assume another HJT Team member is already assisting you and not open the thread to respond.

That is why I have made an edit to your last post, instead of a reply. Please do not multiple post here, as that only pushes you further down the queue and causes confusion to the staff.

Please be patient. It may take a while to get a response but your log will be reviewed and answered as soon as possible.

Hello and welcome to Bleeping Computer. Sorry for the delay the forums here at BC are alwaysvery busy and we do are best to keep up. If you no longer require any help could you let me no please, so this topic can be closed.

My name is Syler, I will be helping you to solve your Malware issues. Whilst I am helping you, I wouldbe grateful if you would note the following:

Please do not run other tools or scans unless I ask you to and follow all the steps I give you, in order.

If you don't know or understand something, please don't hesitate to say or ask before you proceed with my instructions.

Please continue to work with me, until I tell you your machine appears to be clean. Absence of symptoms does not mean that everything is clear.

If I do not hear back from you within 5 days of my last post, then this topic will be closed.

First I would like to see a new log since alot could have changed since your origional post.

Download random's system information tool (RSIT) by random/random from here and save it to your desktop.

Double click on RSIT.exe to run RSIT.

Click Continue at the disclaimer screen.

Once it has finished, two logs will open. Please post the contents of both log.txt (<<will be maximized) and info.txt (<<will be minimized)