Focuses on the activities that will be associated with the 180th birthday celebrations of Great Britain's sanitaryware and shower specialists Armitage Shanks. Details on a darts competition, a charity event and a weight loss pledge taken by three employees of Armitage Shanks.

Reports on the changes made by Jeremy Watts, managing director of Armitage Shanks Ltd., on the company's service and costumer support. Ideas of Watts with regards to process control; Vision of Watts for Armitage Shanks' sprawling works.

Deals with the bathroom and kitchen design course being trialled by Ideal-Standard and Armitage Shanks (IS/AS) as of November 2000. Cost of the course; Remarks from Richard Moss, publicity manager at IS/AS; Overview of the course.

Announces the closure of some plants owned by Ideal Standard company and Armitage Shanks company in the United States. Details on plants to be closed; Reason for the closure of the facilities; Information on both companies.