Comment Archives: Locations: Restaurants: Americana: 1 Star

This place sucks. Horrible service, poor food. They give hamburgers cutesy 50's names and charge 8 bucks for a basic fast food ho-hum burger that's nothing special. Our waitress forgot about us for 40 minutes after we ordered and brought us cold food, I complained to the manager the next day and never heard back. Avoid this place

Not only is the strip mall dumpy, its also a hangout for those who have trouble coping with the law of gravity, and its surrounded by one of the worst slumlord neighborhoods in the city. TPD should just open a satellite office here as they are in they parking lot most of the time anyway. Last time I ate there the coffee was truly awful, more like colored water. Eggs sunny side up were served up almost raw and the hash browns barely touched the stove. Serving up undercooked food can be a health hazard. Yes it might be cheap, but its also really bad. There might be a chef on the business card, but there certainly is not one in the kitchen. People who like the food served up there must be desperate, because frankly, in this neighborhood there is no other place you can go to.

Worst food EVER!! Cole slaw was smothered in mayo only! French fries were no longer than an inch and a half----what? The end of the bag? Mashed potatoes stale and cold.
Fried fish was covered in a leathery weirdness that is indescribable. Only thing good was the beer and Cosmo but then again, it took forever to get refills. Place should have been packed given the number of TVs and that it was Final Four weekend but apparently previous guests had tasted the truly awful food and decided never to come back. Lord knows, won't be either!!!

Went to the restaurant on Thorneydale today, worst waitress I ever had at a restaurant. Turned out she was the manager. I ask the other waitress, who she ask to finish with us why she was so nasty, she said she works a lot. No excuse for me, I went there to have a nice lunch, not so nice!

I'd like to comment on the December 16, 2012 Sunday brunch, unfortunately, my fiancé and I never got to eat any. Mind you, on the preceding Friday we had lunch there and it was fine and other than the abysmal service at other lunch times, the food has also been good enough to entice us back. No more..

This morning, we decided to get breakfast out. We don't usually go for the bacon and eggs thing but today my fiancé wanted to throw healthy eating to the wind and get some. Her first thought was to just go to Cracker Barrel, which is reasonably close. In hindsight this would have been the best thing to do. Instead we decided to do Maynard's brunch.

I tried calling a number of times to determine their hours and to make a reservation but always got a message indicating that they were either "Handling another reservation or seating another guest and to please leave a message." So I left a message. The alternative was to go online and make a reservation. Their system actually takes one to Open Table. Since I use it often, and I never got a call from Maynard's, I logged on to Open Table. I actually wanted a morning time, but the first one available was 2 PM. So I made the reservation for 2 PM and we had a snack to hold us over while we waited.

It's a 40-minute drive for us so we headed out at 1:15. Arriving at Maynard's, heading east on Toole, we were presented with a roped off parking lot which left us stranded, because the stupid trolley construction has Toole blocked off to eastbound traffic. I had to turn around, while dodging westbound traffic and enter the parking lot from the wrong direction. This should have told me to forget the whole idea, but we persisted. Upon getting to the door we saw a hand lettered sign indicating that the place was closed to the public due to a private function. This deserved further investigation, since I had an email confirmation from Open Table for a 2 PM reservation, so we walked in anyway. A voice from behind us asked what we were doing so we said we were looking for the manager. The woman professed to be the manager, which is odd since their website says that one Frank Kobritz is the restaurant manager.

I told her that if in fact she was the manager, she wasn't very good at her job. She bristled at this fact and became defensive, telling us that, "The owner's daughter was getting married and the place was reserved for the wedding party." I congratulated the couple but restated my position that there was no indication 1) on the website, 2) on the telephone or 3) on Open Table that the place was closed to the public today and this was lousy management and a disservice to us.

At no time was there an apology or any attempt to make amends. A good manager would have offered some kind of compensation such as a free meal at a later time or across the street at Cup Congress today.

I've always been a fan of the grab and go food available at the Market, and then today I noticed that the muffins in the case that were being sold were COSTCO muffins, marked up to $2.50/each. Unacceptable to market food as made in house, then sell generic Costco food. There is no doubt they were from Costco, all four flavors that come in the standard mix package.

I arrived at 6:15 p.m on a Wednesday. I gave one star because there was no zero rating. Why?

#1. The atmosphere was dingy, dirty and broken down. The carpet had more food stains than the steam table at it's worst. There were holes in the carpet. I noticed wet cleaning rags left on the floor in various corners of the serving stations.

#2. The food, if you can call it that was unlabeled. You were not always sure what you were selecting. The food was tepid to cool at best. No one was at the carving station. The ham looked like it had been around for a day too long to be eaten. The food basically tasted like it had remained in the same steam-table pan since the lunch hour, rather than replacing the old pan with a fresh pan of hot food.

#3. The soft serve ice cream machine was broken. Yet there was soft serve drippings on the nozzles and on the catch tray. The dessert station was woeful. One or two crumbled pieces of cake on a cake plate. Three or four cookies here or there on different trays. A few dishes of each selection on trays. It looked like the day's before leftovers.

#4. The help were basically helpful and courteous. No complaints about them.

All-in-all, if you're looking for a fair-priced enjoyable dinner buffet, avoid this one!

wow talk about BAD service, over priced... bad bad bad, I went in with my children and right away got the cold shoulder. It took the waitress well over an hour to even serve our salads and appetizer, and when I ordered shirly temples for my 3 kids (ages 2,4 and 12) she brought them all in wine glasses... for a 2 year old! they were out of some main greek dishes and after complaining about the wait the manager did not even come over to check on me. I went on 2 separate occasions because I beleive in 2nd chances and both times were very bad experiances!

Ate there on 5-3-2011 The waitress we had had an attitude, she forgot one of our coffee's and when we asked for it she wasn't very happy. She almost dumped water on us, and proceeded to tell the cook about it....then we were worried about what was going to come out of the kitchen. The tortilla that came with breakfast was as hard as a rock, and wouldn't come off the plate...it was stuck! We turned the plate upside down and it still would not come off. If this waitress were one of my employee's, I would have fired her. Not only was breakfast bad (we had a party of 5) for all of us, the wait was extremely long. I still left a tip and told her that the only reason why I did was so that she would have a better day...her response..."Whatever"
Save your money, time, and palate... eat somewhere else.

One of the reasons my friends and I frequented del Lago, is the General Manager was always so friendly and would take the time to visit with us and ensure our experience was pleasurable. Fortunately, he was able to replace the woman supervisor with a more pleasant woman, who like him, ensures a nice experience. However, since he is no longer there, I will no longer go back. I understand the "owner" from Chigago decided to "make a change". Typical old man from Chicago with an ego. I am sure he is used to rude, business only, save a penny type of business. Here's a word of advice for him. Stay in Chicago. People here in Vail AZ appreciate a manager like Jim, and we will follow him to where he ends up. For now, we will frequent Montogomery's before coming back to del Lago. Nice job old man. And I can say that, as I too am a senior citizen.

Horrible service, mediocre food - add a minimum 30 minute wait and this is what you can expect from Blue Willow. They have some good dishes: the chicken tortilla sour cream bake, fruit crepes, and quiche. But, none of their food is worth the wait or the glares you'll catch from their hipster hostesses and waiters. Do yourself a favor, go down the street to Los Alazones and pay $5 less for a superior burrito!

Terrible service. Have been a few different times. Food only so-so. My husband & I ordered a hamburger to split and they tacked on a split plate charge! We don't mind paying a split plate charge when they actually bring additional sides but we're talking about a hamburger that was simply cut in half! When we complained, the waitress was rude and corrected the bill but then threw it across the table at us. Have written two letters to the owner about this incident with zero response. This place obviously does not care about custmer service or service recovery.