Business Process Management (BPM)

Gain insight into your operations by aligning the business & IT to improve ROI with OpenText Cordys Business Process Management (BPM) software tools.

OpenText Business Process Management (BPM) Solutions Suite

Overview

Enterprise Solutions

Products

Resource Center

Overview

OpenText Process Suite

OpenText Business Process Management (BPM) Suite enables businesses to rapidly understand and automate even the most complex processes with software tools that allow strategic CIOs to work with lines of business to identify new opportunities to drive their agenda of growth and innovation.

The BPM Process Suite consist of solutions for case management, master data management, service delivery and business process transparency. It provides process capability for all OpenText product suites through AppWorks integration. These developer tools and APIs accelerate time to value for customers, and amplify their ability to iterate and innovate critical process capabilities.

OpenText Process Suite Software Platform

The OpenText Cordys BPM engine enables organizations to tackle their most pressing and complex process automation and case management challenges from a single platform. This solution includes a full set of tools within the core platform, including:

Dynamic Case Management – to empower knowledge workers to achieve business outcomes and goals for cases or work units that combine structured data and unstructured information. Knowledge workers are guided through the process and have the ability to influence and change the process as per their judgment while keeping full transparency at the same time.

Business Rules Management - seamlessly integrates rules within business processes and business objects during modeling and design time.

OpenText Process Component Library – this set of prebuilt service delivery components and reports enables organizations to “assemble” rather than code applications and deploy them much faster than traditional tools.

Process Experience – to support a single and intuitive work experience for users, no matter which process engine may be driving a process on the back end.

BPM Everywhere – this is a social platform to allow users to participate in processes with a very simple and intuitive user interface. It also supports tablet and other mobile platforms.

OpenText AppWorks Gateway – this is a set of RESTful APIs and developer resources across the broader EIM stack to allow developers to easily create solutions that span the breadth of the OpenText EIM portfolio.

Process Suite Add-On Products

We provide a number of add-ons that extend the technical functionality of the Process Suite. These add-ons are separate products and may be purchased separately; they provide features such as extended reporting and analytics, enterprise and business architecture design, and document and image capturing. More detail on the add-ons is available via the Products tab above.

OpenText Process Suite Applications

Developed using the Process Suite platform, these applications serve to package a rich set of functionality aimed at addressing specific business problems. Applications ensure the fastest possible route to addressing business issues, and providing your business with that out of the box experience.As with other Process Suite solutions, applications are highly configurable to ensure you can provide the agility your business requires as needs change.

An example of a Process Suite Application is:

OpenText Cloud Provisioning - allows organizations to create, automatically provision, and orchestrate on-premises and cloud-based services that make up a new product, value added service or application.

From credit unions, mortgage lenders, to media companies and the Department of Homeland Security, OpenText has helped customers achieve a variety of critical results including reducing time to value by 75 percent, and doubling customer service requests processed with no additional headcount. We are proud of the respect that OpenText Process Suite has earned from both customers and analysts.

Products

OpenText Cordys puts the business in direct control of their processes and fosters alignment between business and IT, resulting in tangible benefits for both. OpenText Cordys offers one platform, accessed simply through a web browser and built from the ground up to be truly multi-tenant and to support all of the deployment models required for on-premise, private or public clouds

Deliver applications faster with a complete range of integration, process and application design capabilities in a single platform

Increase agility and flexibility with an extensive library of out-of-the-box connectors, a cloud ready enterprise service bus, and business process centric orchestration of cloud services.

OpenText ProVision provides you the ability to discover, model, analyze, and optimize your business. The resulting blueprint helps to drive change and reach strategic goals across your enterprise. ProVision offers multi-layered visibility into your business strategies, including how people, processes, systems, and technologies can be aligned to attain them.

OpenText MBPM delivers the insight, power and agility you need to make your vision for business improvement a reality. Companies today not only want to increase their effectiveness and efficiency but to also become more capable of change.

Interfacing with a more agile, intelligent business process platform that integrates the underlying applications and information

While Microsoft SharePoint provides basic workflow capabilities to support simple processes such as document approval, companies turn to enterprise business process management suites (Process360) when they need to automate and optimize business-critical processes.

Orchestrate content-rich process execution across the organization

Deliver enterprise-class process management applications on top of the SharePoint platform

Case Management Platforms

OpenText case management solutions help you manage your unstructured and typically most expensive and complex processes. OpenText Case360 relates independent documents across the enterprise into a single virtual folder or ‘case' to improve visibility and control.

Obtain a 360-degree view of your customer or constituent to provide better customer service and respond faster to requests

Implement a persona-based UI to initiate and manage cases while leveraging existing systems of record

Allow your knowledge-workers to determine the best outcome instead of pre-scripted, structured processes

Assure for IT for Service Management (ITSM) was designed to help IT organizations break out of their service delivery tug of war. It provides solutions that manage the entire IT service delivery process, from request and ticket generation, to research, analysis, issue resolution, and knowledge capture. It can be deployed quickly, manage a wide variety of service requests, and handle from small volumes to tens of thousands of requests per day.

We've been more efficient because we're doing the same amount of work, even a greater amount of work with less people. And we're effective because people are getting their files quicker and getting their orders in a more timely manner.