As a service designer with a graphic design background, Charley approaches projects with an eye for detail and is able to convey and unpick complex service structures and problems in a concise and clear manner. Charley assists the Snook team with, conducting user research, designing and leading workshops, creating digital prototypes and carrying out usability testing to create better services. Charley often takes on the role of day to day project manager, she has worked across a wide variety of sectors. She has worked with clients such as OIX, Timpson, Government Digital Service, Tower Hamlets CCG, Kingston University, New Horizon, Lankelly Chase, Newcastle City Council, and Origin Housing.

In her spare time, Charley is developing assistive products using 3D-printing and is also a keen baker! Sadly, only the London office really get to enjoy her famous banana bread...