My experiences with CRM, USD and Family

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One of the better components that have been released as part of the USD 2.2.1 is ‘SafeDispatcher’. All these days, I hadn’t really given much care or thought to it, but now, after seeing the impact of it practically, I understand how important this component is for all custom hosted control developments. Hence, this blog…

The other day, when I’m in discussion with the #USDGuru – @ParkhurstNeil; He showed me his interesting approach to use these emoji icons to display on tabs. He mentioned something similar to this over here. That strikes me the thought – why can’t we use this as a Visual representation for Unsaved CRM Tab? And…

POST UPDATE : One of my friends from Microsoft suggested to use Minutes update instead of Seconds as Updating UI via actions for every seconds might cause some performance issues. Henceforth, it is suggested to use this approach only Minute wise update. Please drop a comment incase of any doubts. First of All – Happy…

One of the issues what I have observed in the last couple of versions of USD is, It’s inability in refreshing the replacement parameters if the field value is removed. For eg: I have removed a phone number and saved the form, you will still see the old value in replacement parameters of your entity.…

It’s been quite a long time by posting a new blog post, bit occupied with our Jr. all these days 🙂 .. I would like to start with the almost new version of USD 3.0 in my come back blog. There are quite a good amount of features present in the new version and 1…

Originally posted on Microsoft Dynamics 365 and Unified Service Desk: Microsoft’s Unified Service Desk (USD) is a great product but I do often find I like to enhance the views and forms for editing my USD configuration. In this post I provide a link to a managed solution designed to give an improved experience when editing hosted…

One of the most common business scenario while implementing USD in contact centers is to know the Total time the agent spent in a session and the time actively he/she worked on the session. This can be very good information for all those managers out there to understand the pattern of calls, time taking to…

This is the next level of my previous post on Azure service bus integration with CRM. If you haven’t gone through it already, I would highly recommend you to go through it first over here as whatever we are going to do here in this post is kind of an extension to my previous one.…

This post is literally the outcome of 2 days struggle 🙂 to achieve a two way communication b/w Dynamics CRM (I think I should say 365 now) & Azure service bus. One of the main problem I faced is lack of material that describes integration with new azure portal. Even the MSDN & SDK both are referring to old…

Working for a client last week where in we got a requirement to create a Sharepoint list item when a new Lead is created in CRM. Being a CRM Resource, I have first checked the options (OOB/configurable) available for me and the first thing that came in to my mind is Microsoft FLOW. A quick…

In the Part 1 & Part 2 of this series we have seen how do we install USD Project templates in visual studio and how to implement custom logic for the Actions when a Action call is fired by the Administrator. I would recommend you to go through them once as they also cover the Scenario…

This is the continuation to my previous post where I have explained how we will install the Visual studio templates for USD, Configuring the control and do a quick test on how the control looks in USD. In this post, I will try to explain how we can get and set the data from Replacement parameters and…