Under Find and fix other problems, select Bluetooth > Run the troubleshooter.

If the Bluetooth troubleshooter doesn’t fix your problem, please let us know by sending feedback in the Feedback Hub. In your feedback, please provide detailed info, such as a description of the problem, screenshots, log files, or any additional info that might help us understand the problem.

Select the Details tab, and then select Hardware Ids from the Property list.

Look for the hardware ID for the Bluetooth radio. The hardware ID typically looks like this, where {ID} is a series of numbers and/or letters: USB\VID_{ID}&PID_{ID}

Press and hold (or right-click) the hardware ID, and then select Copy.

Search on the web for the hardware ID you copied to try finding the name of the Bluetooth radio manufacturer. After that, visit the Bluetooth hardware or your PC manufacturer’s website to download a Bluetooth driver that’s compatible with Windows 10.

If the steps above didn’t help you get Bluetooth working, we’d like to know. To send us feedback, open the Feedback Hub, select Add new feedback, and then explain the problem you’re having. If possible, include the hardware ID from above.

If you know your PC has Bluetooth hardware but you don’t see it in Device Manager, or you don’t see any unknown devices under Other devices in Device Manager, there might be a problem with a related device. Try the following to get Bluetooth working:

In the search box on the taskbar, type Device Manager, and select it from the list of results.

In Device Manager, select View > Show hidden devices.

In Device Manager, select View > Devices by connection.

Find your Bluetooth hardware.

As shown in the following image, your Bluetooth hardware might be under a related parent device which indicates there’s a problem. (You may need to expand devices that are collapsed and shown with an arrow next to them.)

Parent device

Bluetooth device

To try to troubleshoot and fix the problem, do one or more of the following:

Download an updated driver from the PC manufacturer’s website, and then install it manually. To install a driver you’ve downloaded from the manufacturer’s website, right-click (or press and hold) the parent device, then select Update driver > Browse my computer for driver software and then find the driver you downloaded on your PC.

If the steps above didn’t help you get Bluetooth working, we’d like to know. To provide feedback, open the Feedback Hub, select Add new feedback, and then explain the problem you’re having. If possible, include the hardware ID from above.

In Windows 10, the status text for Bluetooth devices changed in Settings > Devices > Bluetooth & other devices. Bluetooth devices will only show as Connected when the device is actually in use (for example, a Bluetooth speaker that’s connected and has music playing over it). When the device isn’t being used, the status text will show as Paired.

If your Bluetooth device isn’t working, you can try removing the device and pairing it again. In Bluetooth settings, select the Bluetooth device that’s paired but not working > Remove device > Yes to verify. After that, pair the device again. For more info about pairing devices, see Connect to Bluetooth devices.

If you’re having problems sharing files over Bluetooth, here are some things to try to fix it:

Make sure your PC and other device are paired. On your PC, select the Start button > Settings > Devices > Bluetooth & other devices, and make sure the other device shows as Paired in the list of devices. For more info about pairing devices, see Connect to Bluetooth devices.

Windows 10 supports the Bluetooth Object Push Profile (OPP), which it uses when sending and receiving files. Make sure the other device supports the OPP profile too. To see if it does, visit the device manufacturer’s website or search the web. For a list of supported Bluetooth profiles in Windows 10, see Supported Bluetooth profiles.

To receive a file, you need to be on the Waiting for connection screen in Bluetooth File Transfer on your PC. Here’s how to get to it:

If you hear audio glitches or low-quality audio in general when playing music over a Bluetooth speaker, close Bluetooth settings if it’s open. Your PC will no longer be searching for Bluetooth devices, which can cause problems when it’s streaming music at the same time.

You may also hear issues if you’re using Bluetooth for something else at the same time you’re listening to music over it (for example, you’re sharing files over Bluetooth while listening to music over a Bluetooth speaker).