Tables of Contents. Getting Started

Transcription

1 11/2010 Versie 1

2 About This Guide Thank you for choosing the tiptel IP 28xs which is especially designed for power users in the office environment. It features fashionable and sleek design, abundant telephony applications, broad interoperability with the popular 3 rd party VoIP products, fulfilling the VoIP deployment needs. In this User Guide, you will find everything you need to quickly use your new phone. Be sure to verify with your system administrator that your network is prepared for configuring your IP phone. As well, be sure to read the Packing List section in this guide before setting up and using the phone.

6 tiptel IP 28xs Getting Started Ethernet Cable Quick Installation Guide Check this list before installation to ensure that you have received each item. If you are missing any items, contact your IP phone reseller

7 tiptel IP 28xs Getting Started Assembling the Phone This section introduce how to assemble the phone with the components in the packing list Attach the stand; Connect Handset; Connect Network and Power. 1) Attach the Stand, as shown below: 2) Connect Handset, as shown below: - 3 -

8 tiptel IP 28xs Getting Started 3) Connect Network and Power There are two ways for network and power source connections. You can either connect the phone to the AC Power directly using the power adapter or to a PoE compliant switch or hub. Your system administrator will advise you on which one to use. 1. If inline power is provided, do not install AC adapter. Make sure the Ethernet cable and switch/hub are PoE compliant. 2. The Internet Port can be also connected to Hub/Switch/IP PBX or other internet devices. Configuration and Registration If you are administrator, you need to do some simple configuration to make the phone work. If not, please contact with your internet administrator or service provider for more details. Network Configuration The network information can be set and check by the phone operations: 1) Network configuration 1. DHCP: Pick up the handset and dial **88#, after hearing the prompt Please enter the value after beeping, please input 1# to enable DHCP or 0# to disable DHCP, you will hear prompts Please hang up and wait for rebooting or continue setting after the tone to indicate that the configuration is successful.. Input other characters or numbers without #, for example input 222, you will hear prompts Invalid setting, please re-enter after the tone to indicate that the configuration is failed

9 tiptel IP 28xs Getting Started 2. Static IP: IP Address: Pickup the handset and dial **80#, after hearing the prompt Please enter the value after beeping, please input the IP address (For example: #), you will hear prompts Please hang up and wait for rebooting or continue setting after the tone to indicate that the configuration is successful. If the input IP Address is not in conformity with the rules or without #, it will prompt Invalid setting, please re-enter after the tone to indicate that the configuration is failed. Subnet Mask: Pickup the handset and dial **81#, after hearing the prompt Please enter the value after beeping, please input the Subnet Mask (For example: #), you will hear prompts Please hang up and wait for rebooting or continue setting after the tone to indicate that the configuration is successful. If the input Subnet Mask is no in conformity with the rules or without #, it will prompt Invalid setting, please re-enter after the tone to indicate that the configuration is failed. Gateway: Pickup the handset and dial **82#, after hearing the prompt Please enter the value after beeping, please input the gateway (For example: #), you will hear prompts Please hang up and wait for rebooting or continue setting after the tone to indicate that the configuration is successful. If the input gateway is no in conformity with the rules or without #, it will prompt Invalid setting, please re-enter after the tone to indicate that the configuration is failed. DNS1 Pickup the handset and dial **83#, after hearing the prompt Please enter the value after beeping, please input the DNS1 (For example: #) you will hear prompts Please hang up and wait for rebooting or continue setting after the tone to indicate that the configuration is successful. If the input DNS is not in conformity with the rules or without #, it will prompt Invalid setting, please re-enter after the tone to indicate that the configuration is failed. DNS2 Pickup the handset and dial **84#, after hearing the prompt Please enter the value after beeping, please input the DNS1 (For example: #) you will hear prompts Please hang up and wait for rebooting or continue setting after the tone to indicate that the configuration is successful. If the input DNS is not in conformity with the rules or without #, it will prompt Invalid setting, please re-enter after the tone to indicate that the configuration is failed. If the first setting is successful, the second setting fails, it will prompt Invalid setting, Please hang up and wait for rebooting or continue setting after the tone. 2) Check the Network 1. IP Address Pickup the handset and dial **90# 2. Subnet Mask Pickup the handset and dial **91# 3. Gateway Pickup the handset and dial **92# - 5 -

10 tiptel IP 28xs Getting Started 4. DNS1 Pickup the handset and dial **93# 5. DNS2 Pickup the handset and dial **94# The default network configuration: IP Address SUBNET_MASK IP Address GATEWAY Recovery Mode IP Address Server Configuring via Web Page Pick up the handset and dial out **90# to obtain the IP address of IP phone. Enter it (for example into the address bar of web browser. The default login name and password are both admin. Please locate your PC in the same network segment of IP phone ( X) to access the web configuration page. Please consult your system administrator for help. Network Settings Choose Network->Internet Port WAN. DHCP: By default the phone attempts to contact a DHCP Server in your network in order to obtain its valid network settings, e.g. IP address, sub mask, gateway, DNS server, etc. Static IP Address: If your phone cannot contact a DHCP Server for any reason, you need to enter the network settings manually via Static IP Address. Please contact your internet administrator for more details. Using the wrong network parameters may result in inaccessibility of your phone and may also have an impact on your network performance. Please contact your network administrator. Account Settings The phone attempts to register to the SIP server using the account data provided by the automatic or manual initialization. Choose Account, you will find the following parameters: - 6 -

11 tiptel IP 28xs Field Register Status Account Active Display Name Register Name User Name Password SIP Server Getting Started Description It shows the register status of the phone. You can choose on/off to enable/disable the account respectively. It is showed as Caller ID when making a phone call. It is authenticated ID for authentication, provided by ISP. User account information, provided by VoIP service provider. It is provided by ISP for registration. Server for registration, provided by ISP. Should the IP PBX require an authentication, you will be prompted to enter the correct password. Make sure you are using the appropriate input method or enter the password via the web user interface. You can refer to the above Configuring via Web Page for the parameter details

13 tiptel IP 28xs Overview R Forward the current call to the third party; Press to dial out the last dialed number; : Mute audio transmission locally during calls; Power Indication LED Table 1 Green Light LED Status Steady Green Slow Blinking Green Fast Blinking twice Description The phone is in idle mode There is a call on muted The phone is in DND/Forward status Table 2 Red Light LED Status Steady Red Slow Blinking Red Fast Blinking twice Description There is a new voic for your extension There is an incoming call to the device There is a call on hold Table 3 Orange Light LED Status Steady Orange Slow Blinking Orange Power on/ Updating Description Network unavailable, the account is not registered or registration failed User Interface There are two ways to customize specific options on your phones: 1. Configure the network through keypad. 2. Configure through Web UI; for the details, please refer to Configuration and Registration. Besides the network, other information can only be set through Web UI. Please refer to the following table for differences: Status Phone options --IP --MAC --Firmware --Hardware --Network --Link Status --Forward Content - 9 -

15 Customizing Your Phone Customizing Your Phone General Settings Phone Status You can check the network status of your phone by keypad, or check the phone status by Web interface. To operate via the keypad, please refer to the above Network configuration. To view the Phone Status via Web interface: Open the web browsers and input the IP Address Enter the account and password (default account and password are both admin ), choose Status directly to check the status. Audio Setting Volume You can adjust the volume of handset/ring tone/signal tone. To adjust the volume when you are in an active call: When Handset mode is activated, press the Volume Adjustment Bar to adjust the volume of signal tone to a comfortable level. When phone is idle, press it to adjust the volume of ring tone. And during a call, press it to adjust the volume of handset. The volume can only be set via the volume adjustment bar on the keypad. Ring Tone You can adjust the type and volume of the ring tone. To change the Ring Tone Type via Web interface: Choose Phone->Preference->Ring Type, highlight the specific one in the scroll-down menu, click confirm button to update the change

16 Customizing Your Phone Codec Selection The IP phone supports the following voice codecs: G723_63 G722 G G G G PCMA G729 PCMU and G723_53 You can enable/disable the desired codecs via Web interface. Please contact your System Administrator for more details about the codecs. To enable/disable the codecs: 1) Choose Account->Codecs. 2) Use the navigation keys to highlight the desired one in the Enable/Disable Codecs list, and press the / to move to the other list. 3) Click Confirm button to save the change. Codec Selection can only be set via Web interface. Other Settings Key as Send The specific button ( # or * ) to be activated as the send button. To set the send key via the Web interface: 1) Choose Phone->Features->Key As Send options. 2) Highlight the specific one in the pull-down menu, then click confirm button to save the change

17 Customizing Your Phone Hot Line To set the Hot Line via the Web interface: 1) Choose Phone->Features. 2) Input the Hotline Number, and then click the Confirm button to save the change. Dial Plan A dial plan establishes the expected number and pattern of digits for a telephone number. This includes country codes, access codes, area codes and all combinations of digits dialed. For example if you set the Prefix as 0 and Replace as 0086 (Chinese country code), when you dial out, the number will be replaced by automatically. To set a Dial Plan via the Web interface: 1) Choose Phone->Dial Plan->Replace Rule. 2) Enter the desired Prefix and Replace. 3) Press Add button to save the changes. 4) You can also delete a specific one from the dial plan list by pressing Del button. Please contact with your system administrator for the country/area code if you want to set the dial plan. Dial Now Dial-now enables you to define the specific length of any number/letter in advance(for example xxx), next time when users dial out the 123 whose length matches the Dial-now rule, the phone will dial out 123 immediately without pressing Send button

18 Customizing Your Phone To set a Dial Plan via the Web interface: 1) Choose Phone->Dial Plan->Dial Now. 2) Enter the desired x/. 3) Press Add button to save the changes. 4) You can also delete a specific one from the dial plan list by pressing Del button. x represents any one character;. represents string of characters. Block Out The specific phone numbers can be forbidden to be called out from your IP phone. 1) Choose Phone->Dial Plan->Block Out. 2) Enter the phone number and click Add button to save the changes, or choose the specific one in the list, click Del button to delete the record. 3) You can not dial out the number from your IP phone unless it is removed from the forbidden List

19 Using the Basic Call Functions Using the Basic Phone Functions Making a call Call Devices 1) Pickup the handset, and dial the number you want to call, or 2) Press the button to dial out the last number you have called, or 3) Press the DSS keys which have been set as speed dial button. Then press the SEND button to dial out if necessary. Answering a call Answering an incoming call 1) If you are not on another phone, lift the handset to answer it directly. 2) If you are on another call, press the Hold button to answer it. Denying an incoming call Press the button to deny the incoming call directly. DND If users enable the DND function, all the incoming calls will be rejected automatically. In idle status press button, can also enable the DND feature To configure the DND function via Web interface: Choose Phone->DSS Key->DSS key option to do the relevant configuration. For the details, please refer to the above configuration information. Call Forward This feature allows you to forward an incoming call to another phone number e.g. a cell phone or voice mailbox. The following call forwarding events can be configured: Always: Incoming calls are immediately forwarded. Busy: Incoming calls are immediately forwarded when the phone is busy

20 Using the Basic Phone Functions No Answer: Incoming calls are forwarded when the phone is not answered after a specific ring times. To configure Call Forward via Web interface: Choose Phone->Features->Forward to do the relating changes. Please refer the above configuration information. During an Active Call Mute This function allows you to mute the microphone of the active audio device during a call; you cannot be heard by the other party. You can still hear all other parties while mute is enabled. To mute/resume the conversation: Press the button during a conversation to mute the call, and press it again to get the microphone return to normal conversation. Call Hold This call function allows you to place an active call on hold. In this case your IP PBX might play a melody or message to the other party while waiting. Other calls can be received and made while having a call on hold. To hold/resume a call: 1) Press the HOLD button to put your active call on hold. 2) During the call, there will be a "dudu.." sound for each 30 second, suggesting that there is a call in Hold state. 3) If there is only one call on hold, press the HOLD button again to retrieve the call. 4) If there are two calls, it can only be one call on hold, press the hold button to switch between the two calls. When you are under the call hold status, putting down the handset, the conversation will not be hung up, the indication LED will prompt that the conversation is still in progress. Pick up the handset; it will resume the call automatically. Call Waiting This call feature allows your phone to accept other incoming calls to the extension no matter under which circumstances. To enable/disable Call Waiting via Web interface: Choose Phone->Feature->Call Waiting to do the relating changes

21 Using the Basic Phone Functions Call Transfer You can customize your phone so that incoming calls are transferred directly to the third party such as another extension, mobile phone number, etc. There are three ways to transfer the call: Blind Transfer, Attended Transfer and Semi-Attended Transfer. To Blind Transfer via phone operation: 1) A and B is on an conversation, A presses R Button to put B on hold, then A can dial the third telephone number C and press the R Button to send. 2) When C answers it, B can talk to C. To Attended Transfer via phone operation: 1) A and B is on an conversation, A press R Button to put B on hold, then A can dial the third number C and press the # button to call out. 2) After C answers it, A and C can have a private conversation without B, then A can hang up or press the R button to complete the transfer. 3) A will be disconnected from the call. B can talk to C. To Semi-Attended Transfer via phone operation: 1) A and B is on an conversation, A presses the R button to put B on hold, then A can dial a new number C and press the # button to call out. 2) While C is ringing, A hangs up or presses the R button to complete the transfer. 3) A will be disconnected from the call, when C pick up, B can talk to C. Make sure that the SIP server you have registered supports this function. 3-way Conference You can establish a three-party conference, during the conversation three phone parties can communicate with each other. To establish a conference: 1) A and B is on an conversation, A press Hold Button to put B on hold, then A can dial the third number C and press the # button to call out. 2) Before C answering the call, A can press Hold key to cancel the call. 3) After C answered it, A can press the key to establish a three-party conference. 4) After the call is answered, the conference call will now include you and the other two parties. 5) When A Hang up, the conference call will be over, and the phone return to idle status Voic Your voice mailbox messages, which are usually stored on a media server of your local or hosted VoIP telephony system, can be accessed from your phone. When the phone is idle, the steady red LED indicates that there has new voice mail for your extension on the server

22 Using the Basic Phone Functions Please contact your system administrator for the connecting code. Different systems have different codes. To retrieve the new voic via the Phone interface: 1) Pick up the handset and dial the connecting code, for example: *97, then press # key to dial out. 2) Your voice mailbox is called and you are able to listen to your new and old voic s

23 Trouble Shooting Using the Advanced Phone Functions Account Setting Please refer to the previous part Configuration and Registration for the basic account setting information. The following table lists the instruction of the field about the advanced Account Setting. Field Name Description UDP Message Keep-alive Defines whether to active the phone UDP Keep-alive mechanism. The default is Enabled. UDP Keep-alive Interval Login Expire This parameter specifies how often the phone will send a packet to the SIP server. Default is 30 seconds. This parameter specifies the time frequency that phone refreshes its registration. The default interval is 3600 seconds. Local SIP Port Local SIP port. The default value is RPort SIP Session Timer Subscribe Period DTMF Type The parameter allows you configuring the proxy to send responses back to a particular address and port. The default is disabled. This document defines an extension to the Session Initiation Protocol (SIP). This extension allows for a periodic refresh of SIP sessions through a re-invite or UPDATE request. The refresh allows both user agents and proxies to determine if the SIP session is still active. This parameter could set the period of the subscription. The default value is Select the DTMF type. You can consult your system administrator for more information. Network Setting VLAN Setting VLAN is a group of hosts with a common set of requirements that communicate as if they were attached to the Broadcast domain, regardless of their physical location. The following table lists the instruction of the field about the VLAN Setting. Voice QoS Field Name Local RTP Port Description When the network capacity is insufficient, QoS could provide priority to users by setting the value. Define the port for voice transmission

24 Trouble Shooting To configure VLAN settings via Web interface: Choose Network->Advanced to do the relating configuration. You can consult your system administrator for more information. Maintenance Tasks Administrator Mode The phone allows three modes to configure the phone: User Mode Var Mode Administrator Mode Administrator mode grants unlimited access to the phone configuration on both Web and Phone interface. User mode can not set the following options: Accounts, Network, Reset to Factory, other phone settings. Var mode is between the Administrator mode and User mode. The permissions of the three modes can also be set according to user requirements. Administrator/Var/User Password The administrator/var/user password is used to access Web interface along with user name. The default name and password of User, Var and Admin are user, var and admin in sequence. To change the password via Web interface: Choose Security, enter the current password, new password and confirm password, choose

25 Trouble Shooting Confirm button to save the changes, or Cancel button to cancel the changes. Reboot You should reboot the phone when you are challenged, e.g. after applying changes to the phone configuration. To reboot via Web interface: 1) Choose Upgrade->Basic. 2) Click Reboot button. You can only reboot from Web interface. Please do not power off during reboot, or it will cause the flash memory error. Reset to Factory You should reset the phone only in this case: the phone configuration was changed and the phone is not functioning anymore. To maintain the configuration of the phone, you need your system administrator or service provider s advice. To reset to factory via Web interface: 1) Choose Upgrade->Basic. 2) Click Reset button. If you confirm all current setting changes including contact list, call history, account settings, etc will be lost, you need to export the configuration first if you still want to import the old configurations after reset. Or your phone must be configured a new manually unless mass provisioning is used! To Export/Import the old configuration file via Web interface: 1) Choose Upgrade->Advanced, select Import/Export Config, click Export button to export the file to your local computer. 2) Choose Upgrade->Advanced, select Import/Export Config, click Browse button, select the specific configuration file in your local computer, click Import button. 3) It will take a few minutes to reset, please do not power off during resetting, or it will cause flash memory error. Firmware Update The phone is delivered with pre-installed firmware which allows operating your phone flawlessly. If you require updating the phone s firmware please contact your system administrator. You can only update the firmware via Web interface. To update the firmware manually via Web interface:

26 Trouble Shooting 1) Choose Upgrade->Basic->Browse, select the firmware file in your local computer. 2) Click Upgrade button to update the new firmware. 3) Please do not power off during the updating. To update the firmware automatically via Web interface: 1) Choose Upgrade->Advanced, configure the relating settings: Custom Option, Custom Option Type, URL, Account, Password, pecified AES Key Per-phone AES Key PNP config, check new firmware, etc. 2) Click Confirm button, the phone will check the server for a new firmware in a specific time, and it updates automatically if there is new firmware. 3) You can also update the firmware immediately by pressing Auto provision button. 1. Any power interruption during the following process will most likely lead to a flash memory error. As a result the system cannot boot up anymore. The procedure can be only conducted in Administrator Mode. Recovery mode When the phone fails to upgrade or in whatever reason you cannot start the phone, you can upgrade the firmware through recovery mode 1) Set your PC's network IP Address SUBNET_MASK IP Address GATEWAY Open the TFTP server on your PC to restore the software to be renamed t18.rom, and the put it into a specified directory 3) Press key and hold it when power on. 4) When the light is red that rom file in the download. Then you can release the key. 5) When the light is orange and blinking slowly, it means update is successful Decryption This IP phone can support y cfg and mac.cfg files encryption and decryption for user authentication to realize security usage. If there are any encrypted y cfg or mac.cfg files on the server, users can open the webpage of your IP phone. Go to Upgrade->Advanced, choose and fill in the Specified AES Key (16 bit) and Per-phone AES Key (16 bit) option, then click the Confirm button to decryption the files and upgrade to the new version. Shown as below:

27 Trouble Shooting You can ask your system administrator for the decrypt password. System Log Export If there are any errors happened in your phone, you can export the system log and send to your system administrator for diagnosis. To export the System Log: Choose Upgrade->Advanced, select Export System Log, click Export button to export the file to your local computer. DSS keys Configuration The phone has 2 DSS keys which are able to set up to 8 functions per key. The following list shows the functions you can set on the DSS keys and provides a description for each function. The default configuration for each key is Line. Speed Dial Forward DND Call Return Pick Up Call Park

28 Trouble Shooting Voice Mail DTMF Quick access features like Intercom and Voic must first be configured on your PBX in order to work on your phone. See your system administrator for more information. Speed Dial You can configure the key as a simplified speed dial key. This key function allows you to access your most frequently dialed numbers easily. To assign the key as Speed Dial: 1) Choose Phone->DSS Key, choose one of the key you want to make the assignment, there is a pull-down menu in the Type field, and choose Speed Dial from the list. 2) In the Expansion filed enter the extension number you want to perform Speed Dial. 3) Press Confirm button to save the changes. Forward If the key is configured as Forward key, press this key under the idle status, the IP phone will turn to the Always Forward page and you can set the Forward to number, then when there is any call to the extension number will be forwarded to the set number automatically. To assign the key as Forward: 1) Choose Phone->DSS Key, choose one of the keys you want to make the assignment, there is a pull-down menu in the Type field, choose Forward from the list. 2) Enter the extension number you want to forward to in the Expansion field. 3) Press Confirm button to save the changes. DND If the key is configured as DND key, you are allowed to active the DND function immediately when you press it. Press it again to deactivate DND mode. To assign the key as DND: 1) Choose Phone->DSS Key, choose one of the key you want to make the assignment, there is a pull-down menu in the Type field, choose DND from the list. 2) Press Confirm button to save the changes. Call Return When the key is configured as Call Return key you are allowed to dial out the last phone call you received

29 Trouble Shooting To assign the key as Call Return: 1) Choose Phone->DSS Key, choose one of the key you want to make the assignment, there is a pull-down menu in the Type field, choose Call Return from the list. 2) Press Confirm button to save the changes. Pick Up When you configure a Pick Up key, you specify the extension that you want to monitor. Then, when the monitored extension receives a call, you can press this key to pick up the incoming call. To assign the key as Pick Up: 1) Choose Phone->DSS Key, choose one of the key you want to make the assignment, there is a pull-down menu in the Type field, choose Pick Up from the list. 2) Press Confirm button to save the changes. Call Park Call Park is a feature that allows a person to put a call on hold at one telephone set and continue the conversation from any other telephone set. The call park feature is activated by pressing a preprogrammed button or a special sequence of buttons. This transfers the current conversation to an unused extension number and immediately puts the conversation on hold. The telephone system will then display the extension number of the parked call so that the call can later be retrieved. To assign the key as Call Park: 1) Choose Phone->DSS Key, choose one of the key you want to make the assignment, there is a pull-down menu in the Type field, choose Call Park from the list. 2) Press Confirm button to save the changes. Voice Mail When the key is configured as Voic key you are allowed to access voic quickly by pressing this key. To assign the key as Voice Mail: 1) Choose Phone->DSS Key, choose one of the key you want to make the assignment, there is a pull-down menu in the Type field, choose Voice Mail from the list. 2) Press Confirm button to save the changes. DTMF You are allowed to send out the desired DTMF number during the conversation. The number needs to be set in advance

30 Trouble Shooting To assign the key as DTMF: 1) Choose Phone->DSS Key, choose one of the key you want to make the assignment, there is a pull-down menu in the Type field, choose DTMF from the list. 2) In the Expansion filed, enter the specific number. 3) Press Confirm button to save the changes. Tone Settings You can define the frequency and time period of all the following tones Dial Ring Back Busy Congestion Call Waiting Dial Recall Record Info Stutter Message Auto Answer To edit the tone filed via Web interface: 1) Choose Phone->Tones. 2) Enter the frequency and time period(in ms) as the following format: Frequency /Time Period (for example 400/200). 3) Press Confirm button to save the changes, or Cancel to cancel the changes. 1. Please contact your system administrator for more information about the frequency and time period parameters. You can enter up to 8 groups for each tone. 2. If the frequency is set as 0, it means silence. Voice To edit the Voice filed via Web interface: 1 Choose Phone->Voice. 2) Set the following parameters shown in the table. Parameter Echo canceller VAD Description Defines whether to enable the echo canceller. Voice activity detection (VAD), also known as speech activity detection or speech detection, is a technique used in speech processing in which the presence or absence of human speech is detected

31 Trouble Shooting CNG JITTER BUFFER Type Delay A comfort noise generator (CNG) is a program used to generate background noise for voice communications during periods of silence that occur during the course of conversation. It is a shared data area where voice packets can be collected, stored, and sent to the voice processor in evenly. To choose the type of JITTER BUFFER, adaptive or Fixed. To set the Min Delay, Max Delay and Normal Delay parameter. 3 Press Confirm button to save the changes, Cancel to cancel the changes. Ring Users can group your contacts, and then set the ringing tone for each group. To edit the Ring option via Web interface: 1) Choose Phone->Ring

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