FAQ

Shipping

Don’t worry about the customs taxes; we will ship your product as “Gift” with a low value and no company information will be stated on the package.Most of the countries don’t need the extra tax when order quantity is less.

Payment

Yes! We understand that the safety of your personal information is extremely important to you. We use a wide array of electronic and physical security measures and devices to protect your personal data and credit card information from unauthorized access. Please don’t worry

Currently we just can accept international Visa/Master credit card. Orders placed with the use of an International Credit Card may take up to 24-48 hours to finalize prior to shipping. We apologize for any inconvenience this may cause. You can contact us by E-mail or via Live Support for real-time payment status checking.

product

Yes! XLash is a physician-formulated serum that has been ophthalmologist tested, making it safe for sensitive eyes and contact lens wearers. We stand by our serum with a complete 90-day satisfaction guarantee.
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Pick a place to keep your XLash on your vanity to create a daily habit as part of your beauty routine. XLash should be applied once daily to clean, dry skin in the morning or at night before bed. Remove the applicator from the tube and carefully wipe any excess serum on the inside of the tube. Apply the product along the lash line of your upper eyelid, similar to the application of liquid eyeliner. Do not apply to your lower eyelashes. Wait three minutes before using any cosmetics on your eyes. Please review the application instructions included with your XLash tube before beginning your treatment.

XLash can be used exactly as either a 3-month (2 mL) or 6-month (4 mL) treatment cycle depending on the size purchased. These sizes are perfectly portioned to eliminate any waste when a new cycle begins.

Continued use is necessary to maintain results. If discontinued, your eyelashes will gradually return to their normal growth cycle and eventually return to their length before use. A 1-2 week break is recommended between treatments to allow your hair follicles to rest and re-stagger their growth pattern.

While sensitivity is rare, there is a ‘phase in’ period whenever you introduce a new beauty product. Few users may experience mild irritation, dryness or redness when first using LiLash however, most sensitivity is found only with initial use. Also, be sure that as you remove the applicator from the tube to carefully wipe any excess serum on the inside of the tube. Often, sensitivities occur with the use of too much product per application. If irritation occurs, we recommend using the product 2-3 times a week for the first week. Then continue use of the product as directed. If severe irritation or redness occurs discontinue use of the product.

Yes! XLash is the perfect complement to your lash extensions. XLash fortifies and strengthens lashes at the hair follicle, promoting healthier lash growth and less natural breakage. This allows you to enjoy your extensions longer. If desired, eyelash extension wearers can also transition to using XLash alone.