Items with tag “patient satisfaction”

December 03, 2012, 1:06AM

The patients aren’t real, but the problems are. PinnacleHealth System is helping its doctors better understand how well they communicate with patients and how care is perceived. In a recent article, Patriot-News reporter David Wenner described how physicians are videotaped or observed as they treat actors simulating illnesses. Doctors are then coached on how the faux patients felt... Full story »