Privacy Policy

Heartbleed Update, April 2014 -- As many of you all may have heard in recent media reports, a vulnerability has been discovered in the SSL encryption software used to read information on the Web that is used by many companies around the country, commonly referred to as Heartbleed. We are happy to announce our development and hosting team have worked diligently to upgrade our software with proper software patches to fix the vulnerability and at this time our engineers have found no evidence of any customer data being compromised. We encourage all users to change their Carrot-Top.com password as a safety measure, particularly if you use the same password for multiple accounts.

Here at Carrot-Top Industries, we take the security of our customers’ personal data seriously and have added additional layers of protection to make sure your data is safe and secure at all times that exceeds industry standards.

Thank you for being a loyal customer. If you have any issues or questions please reach out to us at 800.628.3524 or [email protected]

Who we are:

Carrot-Top Industries Inc, a trusted name serving American business and government since 1980. As a privately owned company located in Hillsborough, NC, we are proud members of the Hillsborough Chamber of Commerce, North Carolina Better Business Bureau (BBB), as well as the Direct Marketing Association (DMA) and National Independent Flag Dealers Association (NIFDA). DUNS # 02-930-8145 FEIN # 56-1577639 GSA # GS-03F-0060U

Contact information:

Information and Identity Protection:

Carrot-Top.com uses a secure server also called a secure sockets layer – a protocol used to transmit private information via the internet. We also utilize third party consumer protection company McAfee Secure to validate our security measures for your protection.

Carrot-Top.com automatically collects certain aggregate information such as page views, areas visited, and products purchased. Aggregate information helps us create a better shopping experience for you. Credit card and personal information are always encrypted during electronic transmission to our bank and for its limited time on our servers. This system of checks and balances provide maximum credit card and identity protection for any individual on Carrot-Top.com.

Cookies:

Cookies are pieces of data that companies such as Amazon.com, LLBean.com, and Carrot-Top.com use to recognize customers when they return. We use cookies to retain data such as the contents of your shopping cart so when you return your cart is remembered. Shopping with Carrot-Top.com requires cookies. Cookies are set on your computer, so check your browser for information about your cookie settings and security.

Sharing your information:

When you provide your email address by phone or online during our order process, you become subscribed to our email newsletter. If you are on our email lists and do not wish to receive our promotional offers, please unsubscribe utilizing the unsubscribe link at the bottom of any of our promotional emails, update your account in the “My Account” section or simply email customer service at [email protected].

Email addresses are never shared, sold, rented or traded to any company outside of the Carrot-Top umbrella of companies for the purpose of online solicitation. Carrot-Top does not practice or condone the use of unsolicited emails. We take every measure to verify our email database.

Phone numbers are also never shared, sold, rented or traded to any company outside of the Carrot-Top umbrella of companies for the purpose of phone solicitation. Carrot-Top will utilize the phone number to enhance customer service and to offer occasional promotions. If you prefer not to be contacted by phone for any reason, please contact us directly utilizing any of the contact points listed above and ask to have your account changed to “Do not Phone”.

Like many major B2B catalog companies, we occasionally “rent” our postal mailing list to companies that provide goods and services that many of our customers find useful. Those partners rent the ability to send our customers a single solicitation. If you do not purchase or pursue further information from that company you should not be mailed again. If you prefer only to receive Carrot-Top Industries catalogs, please contact us directly utilizing any of the contact points listed above and ask to have your account changed to “Do not Rent”.

Research and Development:

We may share personal and anonymous information with third party companies or individuals engaged to help us perform services such as email, web analytics and demographic data collection. These companies are only permitted to use information in the performance of their assigned jobs for Carrot-Top Industries.

Filters and Spam Blocker:

Receiving the email you want to receive can sometimes be a challenge. Some Internet Service Providers (ISP’s) filter and block communications without your knowledge. The most effective way to ensure that you receive emails from Carrot-Top.com is to add our send addresses to your approved sender list. Newsletters: [email protected] Customer Service Emails: [email protected]