So just my two cents. I'm hardly a bandwagoner but this time, shamefully, I jumped. Everything was all good from the emails back and forth, to shipping, to delivery. I opened my package and I fell in love with those little ringlets! I ordered kc btw. However, I requested the tightest curls and what I got was simply kinky curly. It's like 3b/c throughout with ringlets at the end. I'm pressing 4a/b and just from looking this shat ain't gonna match my coils. Since I emailed her expressing my concerns. Her response was "no refunds as it would be taking a loss", "but you can exchange it for tighter curls should some come in". I ain't got that kinda time. Then I was told I could sell thru a third party n get my money back that way... One: these are shorter lengths, two: with all the mixed reviews ain't nobody gonna wanna pay $200 for no short ass kc hair!! So I Went online to TRY n sell for the benefit of the doubt. Some one hijacked my post and I quote "I suggest everyone read ALL of the reviews on BHM before making a purchase. Something funky is going on."!!!! **Pissed*** So what do I do next? Buyer the bullet n contact Paypal. Not even 20min after the dispute I received this Hi TeraLeene,

It is unfortunate that PayPal had to get involved in this matter. I do feel as though based on the photos you sent us of the look of the hair you were hoping to achieve and the photos we showed you of the hair we sell/offer, that what we sent you was along those guidelines. I understand that nothing is ever 100% when you are dealing with a photo and actually seeing something in person, so I am still willing to keep my original offer on the table that we will pay the difference in your re-sell.

There are other places to sell hair besides Black Hair Media and I assure you that even though there have been a few negative things said by a dishonest customer, that has not stopped our orders from rolling in, which makes me believe that people are and will still be interested in purchasing our hair (from you too), because the positive reviews far outweigh the negative. The quality of the hair speaks for itself, and I do believe that you can find someone who will be willing to take it off of your hands.

Furthermore, I do hope that you do not consider filing a chargeback for this purchase through your bank. Our return address differs from our mailing address and our mailing address has also changed. As you have gone through PayPal and lost your claim, you have not been provided with an authorized return address.

We have verified with PayPal that if you do ship to an unauthorized return address (which any address you would ship to would be considered unauthorized as they did provide you with it for a return), and file a chargeback, their department will contact your bank with this information and your chargeback will be reversed.

In which case, you would not only be denied a refund, but you would also lose the hair extensions because we no longer have possession of that address and there is no forward on it because we never receive returns there. Thus, there is no guarantee your hair would be returned to you and you would end up both without your money and your hair, as the loss would not be ours to incur because we won the claim, but also because we too would not have the extensions.

I am telling you this because I do not want to see you end up completely empty handed and despite a claim being filed, I do not hold any negative feelings toward you from this exchange. I do want to see you end up with a favorable outcome, which is why my offer still stands. If you change your mind about it, please do let me know - it would be my pleasure. I am sorry things turned out this way, I wish you the best. Take care. I called Paypal back bc there was NO investigation or anything... I sent pics and expressed my wants on the invoice... just refund my money and move on with you life if ur business is just THAT banging! Moral of the story, no bandwagons, and be ABSOLUTELY POSITIVELY SURE this hair is what you want before purchasing!!

Well ain't that some ish? This chick is slick as hell. I got a
similar smartmouth email when I disputed through PayPal because she
wasn't responding to my request to cancel. I really want to post mine!

But based on the loooong drawn out ass email she responded with... it just sounds shady as hell. Like she knew you wouldnt be getting what was pictured cus she played with it to high heavens to get it to look good for the pics. And then sent out the okie doke. Id be pissed as hell! And why would she change the return address so people cant ship sh*t back??? Shaaaaadddddyyyyyy

So just my two cents. I'm hardly a bandwagoner but this time, shamefully, I jumped. Everything was all good from the emails back and forth, to shipping, to delivery. I opened my package and I fell in love with those little ringlets! I ordered kc btw. However, I requested the tightest curls and what I got was simply kinky curly. It's like 3b/c throughout with ringlets at the end. I'm pressing 4a/b and just from looking this shat ain't gonna match my coils. Since I emailed her expressing my concerns. Her response was "no refunds as it would be taking a loss", "but you can exchange it for tighter curls should some come in". I ain't got that kinda time. Then I was told I could sell thru a third party n get my money back that way... One: these are shorter lengths, two: with all the mixed reviews ain't nobody gonna wanna pay $200 for no short ass kc hair!! So I Went online to TRY n sell for the benefit of the doubt. Some one hijacked my post and I quote "I suggest everyone read ALL of the reviews on BHM before making a purchase. Something funky is going on."!!!! **Pissed*** So what do I do next? Buyer the bullet n contact Paypal. Not even 20min after the dispute I received this Hi TeraLeene,

It is unfortunate that PayPal had to get involved in this matter. I do feel as though based on the photos you sent us of the look of the hair you were hoping to achieve and the photos we showed you of the hair we sell/offer, that what we sent you was along those guidelines. I understand that nothing is ever 100% when you are dealing with a photo and actually seeing something in person, so I am still willing to keep my original offer on the table that we will pay the difference in your re-sell.

There are other places to sell hair besides Black Hair Media and I assure you that even though there have been a few negative things said by a dishonest customer, that has not stopped our orders from rolling in, which makes me believe that people are and will still be interested in purchasing our hair (from you too), because the positive reviews far outweigh the negative. The quality of the hair speaks for itself, and I do believe that you can find someone who will be willing to take it off of your hands.

Furthermore, I do hope that you do not consider filing a chargeback for this purchase through your bank. Our return address differs from our mailing address and our mailing address has also changed. As you have gone through PayPal and lost your claim, you have not been provided with an authorized return address.

We have verified with PayPal that if you do ship to an unauthorized return address (which any address you would ship to would be considered unauthorized as they did provide you with it for a return), and file a chargeback, their department will contact your bank with this information and your chargeback will be reversed.

In which case, you would not only be denied a refund, but you would also lose the hair extensions because we no longer have possession of that address and there is no forward on it because we never receive returns there. Thus, there is no guarantee your hair would be returned to you and you would end up both without your money and your hair, as the loss would not be ours to incur because we won the claim, but also because we too would not have the extensions.

I am telling you this because I do not want to see you end up completely empty handed and despite a claim being filed, I do not hold any negative feelings toward you from this exchange. I do want to see you end up with a favorable outcome, which is why my offer still stands. If you change your mind about it, please do let me know - it would be my pleasure. I am sorry things turned out this way, I wish you the best. Take care. I called Paypal back bc there was NO investigation or anything... I sent pics and expressed my wants on the invoice... just refund my money and move on with you life if ur business is just THAT banging! Moral of the story, no bandwagons, and be ABSOLUTELY POSITIVELY SURE this hair is what you want before purchasing!!

This email is about as shady as the company itself. Damn. Everything bolded is a big "F YOU!" to the customer. Wow.

You cannot post new topics in this forumYou cannot reply to topics in this forumYou cannot delete your posts in this forumYou cannot edit your posts in this forumYou cannot create polls in this forumYou cannot vote in polls in this forum