Irlen Colored Overlays Android App Helpdesk

This site is intended to assist you with using your Irlen Colored Overlay App for Android. Irlen Colored Overlays for Android can increase your comfort, fluency and accuracy when reading, and allow you to read and work on your device for longer periods of time without strain or fatigue. This App brings our proprietary technology directly to your Android smartphone and tablet, where you need it most. It allows you to select from 10 preset Irlen Overlay colors, or create your own custom color, and then apply your color to the screen of your device. By reducing contrast on the printed page, Irlen Colored Overlays can improve print clarity and stability, reduce strain and fatigue, eliminate headaches, improve comprehension, make reading faster, and allow you to read longer and with comfort. Irlen color technology is backed by over 30 years of research and is used by millions of children and adults around the world. For more information on the Irlen Method, visit www.irlen.com.

GETTING STARTED

Open the app

Turn the app “ON”

Select a color from our 10 preset Irlen colors or create your own custom color combination by selecting (+) and then choosing the colors you want to combine

Adjust the density of your colored overlay

Click “APPLY” to apply your chosen color to your device

Push the HOME button on your device to exit out of the Irlen App

CHANGING COLORS

Return to the color selection screen and click “RESET” to return to a blank overlay

Choose a new color and click “APPLY” to apply your new color to your device

Push the HOME button on your device to exit out of the Irlen App

TURNING THE APP OFF

Open the App

Click “OFF” on the activation screen

If you are already inside the App on the color selection screen, click the Irlen App Logo on the top left of your screen to return to the activation screen, then click “OFF”

TROUBLESHOOTING

We have done our best to ensure the Irlen Colored Overlay App is optimized for the large variety of Android devices and operational software currently available; however, the ever-changing digital market may result in rare incompatibility issues. Should you experience the following incompatibility issue on your device after downloading the Irlen Colored Overlay App, we recommend that you uninstall the app from your device, and contact us at irleninstitute@irlen.com, so we can better optimize our program. When reporting an issue with the App, please provide the following information:

Type of device: make, model

Version of software/operating system running on your device (per your latest system update)

As much detail as you can about what happened, and what you were doing on your device when it happened

An email address, so we can contact you with any questions

To date, we have only had one report of a device incompatibility issue, and one issue of failure to download from the Google Playstore:

DEVICE INCOMPATIBILITY: When restarting the device, it boots up fine, then changes to an opaque white screen after approximately 1 minute when the Irlen App automatically goes active. If you experience this issue, remove the battery to shut off your device, then restart it. When the Irlen App boots up, it will ask you if you would like to turn on your overlay, select “NO.” This will return your device to normal functioning. You may choose to restart your device and try turning back on the Irlen Overlay App to see if the compatibility issue has been resolved. If you encounter the same difficulty, please follow the instructions above to turn off the App, then please send us an email with the information above to help us improve our App for all users.

FAILURE TO DOWNLOAD: Sometimes an application can fail to download onto your device due to an issue with the Google Playstore App. Simply clearing the cache of the Playstore App and restarting your device will usually correct the issue. To clear your Playstore cache:

Go to Settings→Apps, Select “All” tab

Find Google Play Store, open its entry, Clear Data and Cache

Find Google Service Framework, do the same

Now restart Google Play Store and try to download/update the app or games