Complaint Policy

Altras international is committed to providing you with excellent service at all times. In the unlikely event that you are not happy with our service, please contact us as soon as possible.

You can contact us by Phone Free Phone 0800 073 0147 or 0121 773 0218, By Email: Customerservice@altras.co.uk, Or Write to us at : 7 Whitmore Road Small Heath, Birmingham B10 0NR.

We will deal with your complaint efficiently and fairly. We will try our best to resolve your complaint as soon as possible. In case we think we need more time to deal with your complaint we will send you an acknowledgement within five working days and send you a final response letter within 8 weeks of receipt of your complaint. If you do not receive our final response after 6 weeks, if you are unhappy with our final response, you can write to The Financial Ombudsman Service, South Quay Plaza, 183 March Wall, London E14 9SR. Phone: 0800 023 4567, Website: www.financial-ombudsman.org.uk, Email: complaint.info@financial-ombudsman.org.uk. You should do so within 6 months from the date of the final response.

Your Security

Altras International Ltd uses the highest level of online security available to protect the information you submit to us through Altras International Ltd website. We have taken all the necessary precautions to protect your sensitive information transmitted from altras international Ltd website. We also require a username and password from each user who wants to access the information held in their Altras International Ltd account and other areas on the Altras International Ltd website.

Privacy Policy

Altras International Ltd has strict privacy policy, it lays out the protection of customer confidential information on the disclosure procedure. We collect information in the course of processing money transfer only subject to our ant-money laundering policy requirement.

Altras International Ltd will not disclose customer information to any third party unless permission is given from court to do so. However, we required by law to report any suspicious activities where we believe there is a reasonable ground to suspect the money acquired or sourced from an illegal activities or intended for use for illegal purposes. Also we may verify identification supplied by credit reference agency to ensure ID Validation.