At the risk of sounding like John - how hard is it to Google ITIl Bajada? took me about 2 seconds.
I like the other grumpy old ****ers on this website are actually very happy to answer questions of substabce - but Google does searches much betetr than we can._________________Liz Gallacher,
ITIL EXPERT
Accredited ITIL and ISO/IEC20000 Trainer and Consultant - Freelance

I will share my opinions regarding ITIL from now on because i thaught that the forum discuss any issue regarding the ITIL.

I have a request for the Admin,
Can we add section for (Lessons Learned LL) for those who pass the ITIL certification and how they prepare their study plan, which resources they used, what their opinion for anyone intending to take the exam.

Thanks again and looking to add my first post regarding (ITIL Foundation) after i will pass the exam by end of this month._________________Regards,
Mohamed Hassan, PMP

Asking questions about ITIL - even training / studing ITIL can be asked here. And you may get a response that would be useful

But, the first thing that any responder would do - like myself and most likely others is ask
Is this a question that could be answered by going to the ITIL Certification web site or the official web site etc or the official ITIL Documentation - V2 or v3
Is this a question that sounds like an exam question and the person has no clue about how to answer

If the answer is yes and the user is merely posting because they can not think critically enough / hard enough or reason out the issue and go to the internet - where there appears to be useful information (static) as well as useless info. Or they would rather be held by the hand and walked through the issue, the response could be similar to what you have experienced.

There is a phrase

Give a man a fish ... feed him for a day
teach man to fish .. he can feed himself (or my favorite)
teach a man to use google. and you wont see him for weeks

The other phrase is TANSTAAFL. Google it

If you ask a pointed question, then the answer may be more oriented to what you need

Good luck on your exam. And remember. read the question before making you decision and then read the question again after you made the choice but havenot chosing the answer. Justify your choice

Remember a lot of exams have the right answer, the wrong answer and the right answer if conditions - especially mutliple guess/ choice exams_________________John Hardesty
ITSM Manager's Certificate (Red Badge)