Reviews

Shipping & policies

Estimated Shipping

***Please ensure that your address on your ETSY account is the accurate shipping address. Unless advised by our customers of another address to send a purchase to, we send all items to your address shown on your ETSY account. ***

All items are shipped from Toronto, Canada. The delivery standards are taken directly from the Canada Post website. If you require an item for a specific date, we would advise to give extra time for shipping in case of any delays that may occur from Canada Post service. ..........................................................................................................................................................Shipping within Canada:

***XpressPost shipping is the only service that is a guaranteed delivery time***

Ultrasuede Tags - will be sent out using Letter Mail, Canada Post. The delivery standards are: Local - 2 business days, within a province - 3 business days, National - 4 business days.

Tiny Wood Tags (orders under 50 qty) & Larger Wood Tags (orders under 25 qty)- will be sent out using Letter Mail, Canada Post. The delivery standards are: Local - 2 business days, within a province - 3 business days, National - 4 business days.

Tiny Wood Tags (over 50 qty) & Larger Wood Tags (over 25 qty) - will be sent out using Regular Parcel Service, Canada Post. Regular Parcel will take up to 7 business days.

10 Bookmarks or less - will be sent out using Letter Mail, Canada Post. The delivery standards are: Local - 2 business days, within a province - 3 business days, National - 4 business days.

More Than 10 Bookmarks - will be sent out using Regular Parcel Service, Canada Post. Regular Parcel will take up to 7 business days.

Coasters - will be sent out using Regular Parcel Service, Canada Post. Regular Parcel will take up to 7 business days.

All larger items and orders less than 3kg will be shipped using Regular Parcel. The delivery standard is up to 7 business days.

***If you require Express shipping or tracking, please send us a message with your address. We will notify you with what the shipping cost will be as soon as we confirm with the post office.*** ..........................................................................................................................................................Shipping to United States:

***XpressPost shipping is the only service that is a guaranteed delivery time***

Ultrasuede Tags - will be sent out using Letter Mail, Canada Post. The delivery standard is 4 to 6 business days.

Tiny Wood Tags (orders under 50 qty) & Larger Wood Tags (orders under 25 qty) - will be sent out using Letter Mail, Canada Post. The delivery standard is 4 to 6 business days.

Bookmarks - will be sent out using Small Packet USA Air, Canada Post. The delivery standard is 6-8 business days.

Coasters - will be sent out using Small Packet USA Air, Canada Post. The delivery standard is 6-8 business days.

Larger items and orders 1 kg or less will be shipped using Small Packet Air USA, Canada Post. The delivery standard is 6-8 business days. Items over 1 kg will be sent using Expedited Parcel USA which is 4-5 business days.

***If you require Express shipping or tracking, please send us a message with your address. We will notify you with what the shipping cost will be as soon as we confirm with the post office.*** ..........................................................................................................................................................Shipping International Orders:

***XpressPost shipping is the only service that is a guaranteed delivery time***

Ultrasuede Tags - will be sent out using Letter Mail, Canada Post. The delivery standard is 4 to 7 business days.

Tiny Wood Tags (orders under 50 qty) & Larger Wood Tags (orders under 25 qty) - will be sent out using Letter Mail, Canada Post. The delivery standard is 4 to 7 business days.

Tiny Wood Tags (over 50 qty) & Larger Wood Tags (over 25 qty) - will be sent out using Small Packet International Air, Canada Post. The delivery standard is 7-11 business days. Australia is 11 business days.

Coasters - will be sent out using Small Packet International Air, Canada Post. The delivery standard is 7-11 business days. Australia is 11 business days.

Bookmarks - will be sent out using Small Packet International Air, Canada Post. The delivery standard is 7-11 business days. Australia is 11 business days.

Larger items and orders 2 kg or less will be shipped using Small Packet Air International within 7-11 business days. Australia is 11 business days.

***If you require Express shipping or tracking, please send us a message with your address. We will notify you with what the shipping cost will be as soon as we confirm with the post office.*** ....................................................................................................................................................................................................................................................................................................................For International orders, the customer is responsible for any possible duties or customs fees.

***due to a busy production schedule it may be difficult to arrange a local pick up however feel free to ask and we will get back to you regarding the matter. ***

Payments

Payments

GrainDeep accepts payments made through Paypal.

Returns & exchanges

Returns & exchanges

If you are unsatisfied with your order please message us with any concerns and we will be happy to discuss it with you. We want our customers to be 100% satisfied with their purchase and we will do what we can to make it so.

Additional policies

Additional policies

We welcome and accept custom and wholesale orders. Please message us for any further details.