More about Berjaya Times Square Hotel, Kuala Lumpur

10.0

Exceptional

"Hotel is very nice and superb good location with great shopp..."

Xiao H.

|

December 30, 2018

An overview

Located in the heart of the Golden Triangle, one of the tallest buildings in Kuala Lumpur, Berjaya Times Square Hotel, Kuala Lumpur commands spectacular views of the city skyline. Nestled in the lively area of the city, this hotel is within close proximity to mega shopping malls, nightlife, beautiful landscapes, the central business district, and the Twin Towers. An ideal place to stay for both leisure and business travelers, Berjaya Times Square Hotel, Kuala Lumpur also features Berjaya Times Square Shopping mall that has Malaysia's first IMAX 3D and 2D theater. Berjaya Times Square Hotel, Kuala Lumpur boasts elegant and sophisticated rooms that have up-to-date facilities. With brilliant restaurants, bars, and a lounge on-site, guests are bound to have a fantastic stay. Berjaya Times Square Hotel, Kuala Lumpur is one of the best in Kuala Lumpur.

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What they offer

10.0

Exceptional

"A place convenient and value for money."

Monika

|

January 7, 2019

Popular facilities

Fitness center

Swimming pool [outdoor]

Restaurants

Spa

Bar

Playground

Languages spoken

English

Chinese [Mandarin]

Japanese

Arabic

Hindi

Malay

Chinese [Cantonese]

Indonesian

Tamil

Internet access

Free Wi-Fi in all rooms!

Wi-Fi in public areas

Things to do, ways to relax

Bowling alley

Sauna

Table tennis

Fitness center

Spa

Ticket services

Garden

Squash court

Tours

Hot tub

Steamroom

Massage

Swimming pool [outdoor]

Dining, drinking, and snacking

Bar

Poolside bar

Room service [24-hour]

Coffee shop

Restaurant [halal]

Vending machine

Grocery delivery

Restaurants

Services and conveniences

Cash withdrawal

Dry cleaning

Safety deposit boxes

Concierge

Gift/souvenir shop

Salon

Convenience store

Infirmary

Shops

Currency exchange

Laundromat

Smoking area

Daily housekeeping

Laundry service

Doorman

Luggage storage

Land sports

Golf course (within 3 km)

For the kids

Babysitting service

Kids club

Swimming pool [kids]

Family room

Playground

Theme park

Access

Check-in/out [express]

Elevator

Pets allowed

Check-in/out [private]

Facilities for disabled guests

Security [24-hour]

Check-in [24-hour]

Front desk [24-hour]

Wheelchair accessible

Getting around

Airport transfer

Car park [nearby]

Shuttle service

Bicycle rental

Car park [on-site]

Taxi service

Car park [charges apply]

Rental car

Valet parking

Available in all rooms

Air conditioning

Free instant coffee

Seating area

Bathrobes

Hair dryer

Separate shower/bathtub

Bathtub

In-room safe box

Sewing kit

Blackout curtains

Ironing facilities

Shower

Carpeting

Laptop safe box

Slippers

Closet

Linens

Smoke detector

Clothes rack

Mini bar

Sofa

Coffee/tea maker

Mirror

Telephone

Complimentary tea

Non-smoking

Toiletries

Daily newspaper

Refrigerator

Towels

Desk

Satellite/cable channels

Wake-up service

Free bottled water

Scale

Wi-Fi [free]

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Nearest essentials

Airports

Sultan Abdul Aziz Shah Airport (SZB)

17.4 km

34 minutes

Kuala Lumpur International Airport (KUL)

42.9 km

51 minutes

Public transportation

Imbi Monorail Station

50 m

7 minutes

Hang Tuah Monorail Station

440 m

7 minutes

Hospital or clinic

Tung Shin Hospital

750 m

13 minutes

Shopping

Pavilion Kuala Lumpur

820 m

Convenience store

On-site

Cash withdrawal

ATM on-site

Distances shown are straight-line distances on the map. Actual travel distances may vary.

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What to eat nearby

American cuisine

Vivo American Pizza & Panini, Berjaya Times Square, Kuala Lumpur

50 m American, Italian, Pizza

Big Apple Restaurant

80 m American, Asian, International

Krispy Kreme Doughnuts

120 m American, Cafe

Asian cuisine

MJ De Kenanga Cafe

10 m Asian, Chinese, Malaysian

Bar B Q Plaza

10 m Asian, Thai

Rasa Utara

10 m Asian, Halal, Indonesian

Chinese cuisine

Dynasty Dragon Seafood Restaurant

10 m Chinese, Seafood

Restoran Venny

230 m Chinese

Hong la Qiao

240 m Chinese

What's nearby

Popular landmarks

Pavilion Kuala Lumpur - 830 m

Aquaria KLCC - 1.27 km

Petaling Street - 1.32 km

Sri Maha Mariamman Temple - 1.48 km

Kuala Lumpur City Centre (KLCC) - 1.58 km

Suria KLCC - 1.68 km

Petronas Twin Towers - 1.77 km

Thean Hou Temple - 3.34 km

Mid Valley Mega Mall - 4.46 km

Batu Caves - 11.41 km

Nearby landmarks

Imbi Monorail Station - 50 m

Borders Shop - 70 m

JoJoBa Spa - 80 m

Berjaya Times Square - 80 m

Cosmo’s World Theme Park Theatre - 90 m

Neway - 90 m

Ampang Bowl - 100 m

Sixty Nine Bistro - 110 m

Golden Screen Cinemas in Golden Triangle - 110 m

Wings - 110 m

Distances shown are straight-line distances on the map. Actual travel distances may vary.

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Property's guest policies

Children and extra beds

Extra beds are dependent on the room you choose. Please check the individual room capacity for more details.

Minimum age of guests is: 0 year(s).

Guest's age

Extra bed

Infant 0-2 year(s)

Stay for free if using existing bedding.

Baby cot/crib available upon request

Children 3-11 year(s)

Stay for free if using existing bedding.

If you need an extra bed, it will incur an additional charge.

Guests 12 years and older are considered as adults

Must use an extra bed which will incur an additional charge.

Others

Guests who book Club rooms will be offered services including private check-in/ check-out, free breakfast, phone calls and so on. Kindly contact the property for more information.

There is an additional breakfast charge for children using existing bedding when booking rooms with breakfast. Please contact the property directly for more information.

Guests who book the room with spa credit will receive a 60-minute Deep Tissue Massage worth RM 300.

When booking more than 5 rooms, different policies and additional supplements may apply.

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Some helpful facts

Check-in/Check-out

Check-in from: 03:00 PM

Check-out until: 12:00 PM

Getting around

Airport transfer fee: 424 MYR

Travel time to airport (minutes): 45

Extras

Breakfast charge (unless included in room price): 58 MYR

The property

Non-smoking rooms/floors: Yes

Number of bars/lounges
: 1

Number of floors: 27

Number of restaurants: 2

Number of rooms : 650

Room voltage: 240

Parking

Daily parking fee: 10 MYR

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Announcements

From September 1st, 2017, as per Government of Malaysia requirements, hotel guests who are not Malaysian citizens or long-term/permanent residents of Malaysia will be levied a tourism tax of RM 10.00 per room per night stay. Please note these changes in tax structure will result in revised taxes being charged and will be payable additionally during check out.

The place is nearby to some tourist interest spots and adjacent if not part of a big mall with great shops. Long, well organized and elegant breakfast buffet food line, but in behalf of having a five star rating, it is mostly indian malaysian and i expected more of its being more continental food stuff....

Reviewed February 22, 2019

Dear Rafael
We are very much encouraged by your kind comments and motivates us to do better to serve our guest.
We hope that you will once again choose to visit us the next time you’re in KL.
Best wishes
Anthony O’Neill
General Manager

Responded February 26, 2019

Berjaya Times Square Hotel, Kuala Lumpur

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5.6

VU from Vietnam

Group

Studio

Stayed 1 night in February 2019

Small, inconvenience room and sometimes dirty”

I went with a group including my family and a kid. We booked 3 rooms for 1 night and unfortunately the hotel was full and when I asked to moved to tower B which is right above the reception, they charged me 30 RM per room to upgrade to premium because apparently they didn't have enough standard room for my family to move in. That was ok and I understood it but not so happy to pay them 30 RM. The following day when I got back from Genting and booked another 3 standard rooms for another night, the room was too small and inconvenience, and some of my rooms are not even clean. Sometimes they forgot to change the bed sheet because I could still smell it, and sometimes they forgot toiletries or towel. This is not worth my trip, I even recommended the 3 star hotel in Genting called First Hotel than this.

Reviewed March 02, 2019

Dear Vu
We are deeply disturbed by your experiences and thank you sincerely for taking the time to revert what are failings on our part.
Most certainly we will endeavor to correct all the issues noted.
Best wishes
Anthony O’Neill
General Manager

Responded March 05, 2019

Berjaya Times Square Hotel, Kuala Lumpur

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8.4

Excellent

Mr from Singapore

Family with young children

Studio

Stayed 1 night in February 2019

Afforfable 5 star hotel at perfect loaction”

Pros:
Excellent view from room
Good price
Perfect location if you are travelling by Bus from/to Singapore
Good & Big mall below the hotel, great shoppings and eateries
Cons:
Hotel geting older
Aircon old type, adjusting temperature doesnt work well in our room

Reviewed February 12, 2019

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9.6

Exceptional

hazman from Singapore

Couple

Studio

Stayed 1 night in February 2019

”

Im very happy with the place. The hotel staff are go extra mile services (GEMS). The only hiccup is that your hsekeeping/ maintenance dept could forget to put the tv remote control inside the room! Other than tat.... Thumbs up for the hospitality!

Reviewed February 12, 2019

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8.4

Excellent

Edwin from Malaysia

Family with young children

Superior

Stayed 2 nights in February 2019

Good but need improvement”

Room was good but i had problem with my toilet flush and had to call twice to rectify it, heater was another issue in the room. The guy at the concierge was very helpful, didn't get his name (a manager i guess, fair and tall). The good part was, celebrated my daughter's birthday and they gave me a complimentary cake.

Reviewed February 08, 2019

Dear Edwin
Delighted to read you enjoyed your stay with us and very much appreciate the feedback given.
All of the points raised have been discussed with my team members and immediate action taken to arrest any repetition of the problems noted.
We hope we can ‘welcome you back’ when next in Kuala Lumpur.
Best wishes
Anthony O’Neill
General Manager

Responded February 11, 2019

Berjaya Times Square Hotel, Kuala Lumpur

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8.4

Excellent

CHARISSE from Singapore

Couple

Studio

Stayed 2 nights in February 2019

overall stay is good”

Our room was big and nice. Its very spacious and relaxing.. The staffs were very friendly..Only 1 bad comment was the shower room walls were full of molds and dirt..so scary your body would touch the wall. I hope they would hire a good cleaner that will brush and clean the shower thoroughly and not just wipe it dry.

Reviewed February 06, 2019

Dear Charisse
We are very much encouraged by your kind comments.
I very much appreciate the time taken to update us re your concerns. All of the points raised have been discussed with my team members and immediate action taken to arrest any repetition of the problem noted.
We hope that you will once again choose to visit us the next time you’re in KL.
Best wishes
Anthony O’Neill
General Manager

Responded February 07, 2019

Berjaya Times Square Hotel, Kuala Lumpur

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8.8

Excellent

Sid from United Arab Emirates

Family with young children

Club Premier

Stayed 4 nights in December 2018

Excellent”

we had a very good stay at this hotel, very clean and fairely modern club room, big and specious, although our room at 18th floor is considered one of the lower floors in this hotel and I thought we could have been given better higher floor rooms for the 4 nights that we were there. the staffs were great except for few who seem to be trained to save than to serve. the club lounge was great though during busy times they were struggling a lot, we almost missed an appointment white waiting for food and had to leave without having one. they seem to take care of peope they knew or those that make noise to get them known. some more training of service staff would be good to make this hotel good to great.

Reviewed January 01, 2019

Dear Sid
We are very much encouraged by your kind comments and motivates us to do better to serve our guest.
All of the points raised have been discussed with my team members and immediate action taken to arrest any repetition of the problems noted.
We hope that you will once again choose to visit us the next time you’re in KL.
Best wishes
Anthony O’Neill
General Manager

Responded January 02, 2019

Berjaya Times Square Hotel, Kuala Lumpur

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10.0

Exceptional

Robinson from Malaysia

Family with young children

Studio

Stayed 2 nights in December 2018

easy!”

Pros:
Close to Monorial, town.
Shipping just beside the hotel
friendly staff
clean
Cons:
long queue to check-in and cop for parking ticket
still need to pay RM10 per day for car park if you drive out from hotel

Reviewed December 26, 2018

Dear Robinson
We are very much encouraged by your kind comments and motivates us to do better to serve our guest.
We hope that you will once again choose to visit us the next time you’re in KL.
Best wishes
Anthony O’Neill
General Manager

Responded December 27, 2018

Berjaya Times Square Hotel, Kuala Lumpur

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10.0

Exceptional

roy from Singapore

Family with young children

Superior

Stayed 3 nights in December 2018

Exceptional”

2ND TIME STAY IN THIS HOTEL... VERY CONVENIENT.. SHOPPING CENTRE ALL NEARBY.. ROOM WAS CLEAN.. ROOM SERVICE WAS GOOD AND EFFICIENT.. BREAKFAST SPREAD WAS GOOD... HIGHLY RECOMMENDED WITH YOUNG KIDS..
LARGE ROOMS..

Reviewed December 26, 2018

Dear Roy
Delighted to read you enjoyed your stay with us and very much appreciate the feedback given.
We hope we can ‘welcome you back’ when next in Kuala Lumpur.
Best wishes
Anthony O’Neill
General Manager

Responded December 26, 2018

Berjaya Times Square Hotel, Kuala Lumpur

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8.4

Excellent

Mohd from Malaysia

Family with young children

Superior

Stayed 1 night in December 2018

Front Counter Services”

Everything was satisfactory except the front counter service. During check in, I arrived earlier (1.30pm) and had registered for room. The front service counter ask me to come back again at 3pm to check whether my room is ready or not. My complaint is:
1. The hotel should call me instead of customer had to ask if the room was ready.
2. When I went back at the front service counter, I was ask to ques again which took me more than 30 minute just to check whether my room was ready. Why can't the front counter had somebody to attend customer who had their room ready.
3. Seat for customer was very limited and many customers had to stand while waiting for their turn to obtain room.
Please improve on these as it can spoiled our stay mood. It is very poor customer service.

Reviewed December 26, 2018

Dear Mohd
Thank you for taking the time to share your feedback.
While I wish you had a better experience, it is feedback like this that we learn from and use to improve.
We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short; particularly on our service and hospitality towards our esteemed guest like yourself.
If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.
Thank you.
Sincerely,
Anthony O’Neill
General Manager
Berjaya Times Square Hotel Kuala Lumpur

Responded December 28, 2018

Berjaya Times Square Hotel, Kuala Lumpur

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10.0

Exceptional

Maznee from Singapore

Group

Premier

Stayed 2 nights in December 2018

This hotel always be our 1st choice when we holiday in Kuala Lumpur. ”

From the rooms to the staffs. Everything was great. They are on time when we need things to be sent to the room. Front office lady, Ms Nona Ria. She's was so helpful when we check in and she make sure and we were well inform of our rooms conditions n etc. I love the lift was so on the time, when we need it. As i expected that, lifts will be slow as there's so many rooms in the hotel. But not, we don't have to wait for so long. The level we stay was clean , bright and relaxing. We're not worried even we when back late night. As there's security at the lobby all time. For the lady anwering our call for our needs. (Patricia) She was helpful and make sure that we got our requests. For sure we will be back again.

Reviewed December 13, 2018

Dear Maznee
We are very much encouraged by your kind comments.
Your kind comments re the services rendered and in particular, the reference to Ms Patricia is very much appreciated.
We hope that you will once again choose to visit us the next time you’re in KL.
Best wishes

Responded December 13, 2018

Berjaya Times Square Hotel, Kuala Lumpur

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10.0

Exceptional

Nurul from Malaysia

Family with young children

Studio

Stayed 2 nights in December 2018

Perfect holiday for family”

Worth for money.. All the staff very helpful, I request to change my comforter, they do it and clean my room very fast, everything is awesome.. My kids enjoyed with the pool, near to the klcc, soho and shopping centre.. Breakfast so delicious.. Will come again next holiday.. Prefect

Reviewed December 12, 2018

Dear Nurul
Delighted to read you enjoyed your stay with us and very much appreciate the feedback given.
We hope w e can ‘welcome you back’ when next in Kuala Lumpur.
Best wishes.

Responded December 13, 2018

Berjaya Times Square Hotel, Kuala Lumpur

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10.0

Exceptional

mohamed from Bahrain

Family with young children

Superior

Stayed 5 nights in February 2019

Big hotel attached to a mall ”

The hotel is very big. The room was cleaned and they offered us free ticket to playing zone in the mall in addition to free extra bed . The breakfast is various and plenty of fòod. Alot of taxi available next to the hotel but i prefer to use grab application to get taxi. The swimming pool spacious with small pool for children, there is a spa and sona bath. There is 6 elevators in the hotel. And addition 4 to go to the mall directly from level 14 where is the breakfast hall.

Reviewed February 17, 2019

Dear Mohamed
We are very much encouraged by your kind comments and motivates us to do better to serve our guest.
We hope that you will once again choose to visit us the next time you’re in KL.
Best wishes
Anthony O’Neill
General Manager

Responded February 19, 2019

Berjaya Times Square Hotel, Kuala Lumpur

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7.2

Very good

VU from Vietnam

Family with young children

Studio

Stayed 1 night in February 2019

Smelly bathroom”

I was here with my family and my kids. The first day I checked in I specifically asked for the smoking room when I booked it online. They arranged my room in the different building of my family. I asked them to move the rest of my family in the same building and they charged me 30 rm upgrading it to premium because the hotel was full. That was fine to me but the second day I checked in they gave me the unclean room with smelly bathroom. I hope you figure it out because it wasn’t a nice stay

Reviewed February 13, 2019

Dear Guest
I very much appreciate the time taken to update us re your concerns. All of the points raised have been discussed with my team members and immediate action taken to arrest any repetition of the problems noted.
Can but hope you’d consider returning one day and give us the chance to improve on our performance.
Best wishes
Anthony O’Neill
General Manager

Responded February 13, 2019

Berjaya Times Square Hotel, Kuala Lumpur

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9.2

Exceptional

PRIYAL from Sri Lanka

Family with teens

Studio

Stayed 3 nights in February 2019

Berjaya Time Square Hotel great experience”

Myself & my daughter had a wonderful experience with Berjaya Time Square hotel. Staff was very courteous, friendly & helpful. Room is very spacious & comfortable. Great view too.
Overall it is a great experience. I will certainly book BTS Hotel when I visit KL next time too.

Reviewed February 12, 2019

Dear Priyal
We are very much encouraged by your kind comments.
We hope that you will once again choose to visit us the next time you’re in KL.
Best wishes
Anthony O’Neill
General Manager

Responded February 13, 2019

Berjaya Times Square Hotel, Kuala Lumpur

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10.0

Exceptional

CLEMENT from Singapore

Couple

Studio

Stayed 6 nights in February 2019

Pleasant & Nice Stay During CNY Holidays”

Staff very courteous and helpful and made guests very welcome to stay. Breakdown of light fittings and hot water heater attended swiftly. Make up room nicely done.
A very pleasant surprise and nice gesture, the hotel welcome us with a birthday cake as it was my birthday on check-in date.
Well done. BTSH.

Reviewed February 10, 2019

Dear Clement
We are very much encouraged by your kind comments and motivates us to do better to serve our guest.
We hope that you will once again choose to visit us the next time you’re in KL.
Best wishes
Anthony O’Neill
General Manager

Responded February 11, 2019

Berjaya Times Square Hotel, Kuala Lumpur

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10.0

Exceptional

Yoke from Malaysia

Solo traveler

Studio

Stayed 1 night in February 2019

Value hotel”

Have a pleasure stay as I reach Kuala Lumpur about 5am, suppose I would need to check out at 12pm however the service crew extend my check out till 3pm for me to take more rest. Feel warm and definitely will back to stay, as quite convenient to the town area.

Reviewed February 08, 2019

Dear Yoke
Delighted to read you enjoyed your stay with us and very much appreciate the feedback given.
We hope we can ‘welcome you back’ when next in Kuala Lumpur.
Best wishes
Anthony O’Neill
General Manager

Responded February 11, 2019

Berjaya Times Square Hotel, Kuala Lumpur

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6.8

Good

Alan

Business traveler

Club Premier

Stayed 3 nights in January 2019

Dated property, but reasonably priced”

Reasonably priced, good sized room, convenient location. But the building itself very dated, and they are definitely scrimping on costs. Rougher towels than I've seen in most budget hotels, small TV, etc. But can't complain too much for the price

Reviewed February 06, 2019

Dear Alan
Delighted to read you enjoyed your stay with us and very much appreciate the feedback given.
We hope we can ‘welcome you back’ when next in Kuala Lumpur.
Best wishes
Anthony O’Neill
General Manager

Responded February 07, 2019

Berjaya Times Square Hotel, Kuala Lumpur

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8.4

Excellent

Ezah from Singapore

Family with young children

Premier

Stayed 1 night in February 2019

Clean room”

Big spacious room clean

Reviewed February 25, 2019

Dear Ezah
Delighted to read you enjoyed your stay with us and very much appreciate the feedback given.
We hope we can ‘welcome you back’ when next in Kuala Lumpur.
Best wishes
Anthony O’Neill
General Manager

Responded March 01, 2019

Berjaya Times Square Hotel, Kuala Lumpur

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8.0

Excellent

Torairajoo

Couple

Superior

Stayed 2 nights in March 2019

Good. Strategic location. Comfort and peace ”

Just want to request the hotel management to provide free parkings for hotel guests. It feels unnecessary to pay RM10 for the parking each n everytime go out and come back to hotel. Tq.

Reviewed March 04, 2019

Dear Torairajoo
I very much appreciate the time taken to update us re your concerns.
All of the points raised have been discussed with my team members and immediate action taken to arrest any repetition of the problem noted.
Can but hope you’d consider returning one day and give us the chance to improve on our performance.
Best wishes
Anthony O’Neill
General Manager