Team Manager - Technical Delivery - Iasi

Job Locations
RO-Iasi, Romania

Job ID

2018-3164

Category

Project Delivery

Position Type

Permanent Employee - Full-Time

Role Overview

Team Manager, Technical Delivery - Iasi, Romania

This office-based leadership role provides management oversight for an assigned Application Specialist group within Operations. Team Manager is responsible for creating and maintaining supportive and effective working environment for the Application Specialist (AS) team, coordinating /prioritizing the deliverables with the project teams. The Team manager is accountable for successful team related deliverables, quality, resourcing, metrics collection and future planning to meet key project milestones, whilst adhering to Good Clinical Practice (GCP), the company’s processes and global industry regulations. Maintains a close working relationship with leadership counterparts to ensure the internal and external SLAs are met and the processes are aligned with the company’s best practices and consistently applied across the AS team.

We already have the start of a team in place 3 x Application Specialist now with us and a further 2 x Associate Application Specialists and more being hired. We see this team growing, by the new year to 4 of each. You will need to demonstrate a technical background combined with great leadership skills and people management.

Key Accountabilities/Decision Making & Influence

Key Accountabilities

Line Management responsibilities (hiring, performance appraisal and management, one to one meetings, employee engagement, personal development management, coaching) within the assigned AS group

Manage all phases of assigned projects, working collaboratively with internal delivery teams to agreed dates by assigning and prioritizing work within the AS team

Oversee day-to-day management of the team in accordance with agreed KPIs/SLAs. Report KPIs in the Operations Weekly/Monthly meetings and provide status of the team’s Services, Quality and Cost in line with the operational targets.

Workload and capacity management, forecast the resource needs for the AS team based on the incoming work.

Support review and approval of project related study documentation during the course of the Project Lifecycle

Accountable that the AS group maintains a high-quality service and on time delivery of project outputs for both internal and external clients

Set priorities and make visible work in progress on a day to day basis with the team using scrum or appropriate methods. Provides technical oversight and direction.

Acts as point of escalation for issues raised by internal and external clients / follow up with delivery teams to ensure an effective resolution of escalated issues

Responsible for ensuring team’s compliance to QMS (Quality Management System). Ensure all Quality Management activities inclusive of Non-Conformance Reports and Corrective and Preventative Actions are documented clearly and accurately by AS team’s members across all assigned projects

Ensure, knowledge and understanding remains up-to-date with software releases and updates. Support onboarding and training/mentoring of new hires. Responsible for creating, reviewing and maintaining training material for new team members.

Other responsibilities will be assigned as required

Decision Making and Influence

Required to make decisions within project portfolio managed by the assigned AS team to ensure operational excellence and quality delivery of project milestones

Objectives are provided rather than details procedures and will be reviewed on a monthly basisRole holder needs to apply knowledge to resolve relatively complex operational problems.

CRF Health aspires to be the market leading provider of patient centred eSource technology and service solutions focused on flexibility and innovation, underpinned by deep regulatory and technical knowledge and high-quality service delivery.

We have operations in Finland, the US and the UK and continue to grow in terms of revenues, customer numbers and employees.