M1

M1's 3G mobile network services to customers in the West Coast, Jurong and Tuas areas were disrupted Tuesday due to a power problem. In a statement in the afternoon, the telco explained that an upgrade by one of its vendors at 3:00am set off gas suppression and water sprinklers, which in turn caused an outage to one its 3G network switches. As 2G network services were not affected, the 3G phones of affected customers will automatically switch to the 2G network, the firm said. The majority of 4G phones will require customers to turn off the 4G service manually on their devices, and this will prompt the terminals to fall back to the 2G network, it added. "To restore services, we have connected the network entities to a working switch and are conducting final stages of testing. Actual migration of traffic from the affected switch will take place progressively," M1 said. “We s...