Complaints Procedure

Information about our own process and raising concerns to the Legal Ombudsman and to ourselves

We want to give you the best possible service. However, if at any point you become unhappy or concerned about the service we have provided then you should inform us immediately, so that we can do our best to resolve the problem.

In the first instance it may be helpful to contact the person who is working on your case to discuss your concerns and we will do our best to resolve any issues at this stage. If you would like to make a formal complaint, then you can read our full complaints procedure here. Making a complaint will not affect how we handle your case.

The Solicitors Regulation Authority can help you if you are concerned about our behaviour. This could be for things like dishonesty, taking or losing your money or treating you unfairly because of your age, a disability or other characteristic.

The Legal Ombudsman can help you if we are unable to resolve your complaint ourselves. They will look at your complaint independently and it will not affect how we handle your case.

Before accepting a complaint for investigation, the Legal Ombudsman will check that you have tried to resolve your complaint with us first. If you have, then you must take your complaint to the Legal Ombudsman:

Within six months of receiving a final response to your complaint

and

No more than six years from the date of act/omission; or

No more than three years from when you should reasonably have known there was cause for complaint.

If you would like more information about the Legal Ombudsman, please contact them.

Wollen Michelmore LLP is a limited liability partnership registered in England and Wales with registered number OC369936. The registered office is Carlton House, 30 The Terrace Torquay, Devon, TQ1 1BS. The term 'partner' is used to refer to a member of Wollen Michelmore LLP or to an employee or consultant of equivalent standing and qualification. Wollen Michelmore is the trading name of Wollen Michelmore LLP.

Wollen Michelmore LLP is authorised and regulated by the Solicitors Regulation Authority - SRA No 565599. Click here to access the SRA handbook.