National Customer Service Manager

National Customer Service ManagerNegotiable SalaryNorth-West Lancashire

My client, a specialist environmental solutions provider, are looking for a proven and experienced National Customer Manager to lead and manage their internal customer service team consisting of Customer Service Advisors, and back-office staff.

You will be tasked with:

To lead and manage the internal customer service department - Team meetings, setting objectives, managing KPIs, regular performance management and appraisals

To lead from the front - motivating, coaching and developing the team

Analysing processes and making improvements

Maintaining close relationships with internal departments and external stakeholders

Acting as the most senior point of escalation for all internal service based issues

Managing the staff in line with HR policies and procedures

Ensuring all invoicing is carried out and aiming to continuously improve all service level related targets

Reporting to senior levels of management and the board

Essential skills required:

Previous experience of managing an internal customer service department is essential

SAP knowledge is critical

Excellent motivational skills

Environmental solutions, waste management, chemical industry experience is preferred but all industry backgrounds will be considered

Strong analytical skills are required - the ability to improve processes is preferred

Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age.

Reference: 34369244

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