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...prominent. Rapid changes in technology have posed numerous opportunities and challenges, which have resulted in enhancement of manufacturing capabilities through new materials, facilities, techniques and procedures. Hence, managing a service system has become a major challenge in the global competitive environment. Operations Management has been a key element in the improvement and productivity in business around the world. Operations Management leads the way for the organisations to achieve its goals with minimum effort. Hence, the study of the subject at undergraduate and postgraduate level has more significance. This book on ‘Operations Management’ covers the complete syllabus of Bachelor of Engineering of Visvesvaraya Technical University, Karnataka, however the coverage is wide enough to include the requirements of Bachelor and Master Degree courses of other Indian universities and professional courses like MBA, PGDCA, BBA. Being student friendly is the unique feature of this book. The subject matter has been presented systematically in ten chapters, which can enable the reader master the topics covered without any additional guidance. Complete care has been taken to make the book error free. However, mistakes might have crept inadvertently. Readers finding any error are requested to bring it to our notice, for enabling us to rectify them in our future editions. We are grateful to Mr. Saumya Gupta, Managing Director and Mr. Sudarshan of New Age International (P) Limited......

...Big Bank be responsible for some of these issues and/or not in compliance with the contract?
In this situation, amicable resolution of problems is greatly preferred by your company. Would this be true in all contract disputes? In what situations and why would you decide to move to litigation over amicable resolution?
There are three types of contract performance: complete, substantial, and material breach. Describe the differences (and similarities) among the three, and explain some of the legal ramifications for one or more of these types of performances. (e.g., what happens if one party performs completely but the other party performs only substantially?) Give examples from outside readings or experiences in your career or personal business life.
What are the two most important concepts from this exercise that will help you in future contract negotiations? (All students must answer this question for full credit in this project.)...

...SYSTEM CONCEPTS
A system can be simply defined as a group of interrelated or interacting elements forming a unified whole. Many examples of systems can be found in the physical and biological sciences, in modern technology, and in human society. Thus, we can talk of the physical system of the sun and its planets, the biological system of the human body, the technological system of an oil refinery, and the socioeconomic system
m
of or
a
business
organization.
producing outputs in an organized transformation process. Such a interacting components or functions:
•
Input involves capturing and assembling elements that enter the system to be processed. For example, raw materials, energy, data, and human efforts must be secured and organized for processing.
•
Processing involves transformation process that convert input into output. Examples are a manufacturing process, the human breathing process, mathematical calculations.
w
w w
.k
in
system (sometimes called a dynamic system) has three basic
in d
together toward a common goal by accepting inputs and
ia
A system is a group of interrelated components working
.c o
1
•
Output involves transferring elements that have been produced by a transformation process to their ultimate destination. services, For example, finished products, human be and management information must
transmitted to their human users.
Example A manufacturing system accepts raw materials as......

...STRATEGIC BUSINESS PLAN
for
(company name)
for Period
January 2002 to December 2005
(dates are examples only)
Approved by (name), (position), on (date)
Update Status: (amendment number), on (date)
TABLE OF CONTENTS
Executive Summary
Section Page
1. Strategic Focus
2. The Business
3. Market Analysis
4 Products
5 Marketing
6 Research and Development
7 Production and Delivery
8 Supply Chains
9 Business Systems and Processes
10. Stakeholder Relationships and Alliances
11. Organisational and Management
12 Environmental and Social Impacts
13 Risk Factors and Regulatory Compliance
14 Corporate Governance
15 Financials
16 Application of Investment Funds
17 Strategic Action Plan
18 Plan Improvement
Appendices:
1.
2.
3.
Some Thoughts on Writing this Plan before We Start
• Clearly identify the readers of this document. Then write the plan in a style that is easily understood by readers
• Remember that this plan is a working document that has the clear purpose of initiating focussed action and generating clear and measurable results. Avoid the excessive use of descriptive adjectives to 'pad' or over-sell the plan. Flowery, highly descriptive language can cloud key issues, blur the plan's focus and slow/confuse its implementation
• Keep the plan 'tight'; ensure it remains concise, balanced, clear and logical. Where possible use......

...Institute of Business Management
IIBM Institute of Business Management
Examination Paper MM.100
Safety Management
Section A: Objective Type (30 marks)
 This section consists of multiple choice & Short Notes type questions.
 Answer all the questions.
 Part one carries 1 mark each & Part Two carries 5 marks each.
Part One
Multiple choices
1. In the 5’S to good housekeeping leading to cleaner, better & safety workplace, what is meant by SIESO?
a. Sort
b. Systematize
c. Sweep
d. Sanitize
2. When the car in front is about to turn the right than what step should be taken-
a. Overtake only on right
b. Overtaking on the left
c. Overtaking is not permissible
d. None of these
3. What is the full form of OSHA stands -
a. Organizational Safety and Health Administration
b. Organizational Security and Health Application
c. Occupational Safety and Health Administration
d. Occupational Safety and Health Advantage
4. Which of the following is not the visible cost of accident?
a. Loss of production
b. Medical cost
c. Legal cost
d. Overhead cost
5. BBS stands for_____________
6. PPE Stands for_________.
7. Which of the following is not come under the 5E’s for accident prevention?
a. Engineering
b. Enforcement
c. Executing
d. Enforcement
8. Spoiled work, loss of prestige, funeral expenses are comes under which type of cost-
Examination Paper of Safety Management
2 IIBM Institute of......

...IIBM Institute of Business Management
Examination Paper MM.100
Distribution & Logistics Management
Section A: Objective Type & Short Questions (30 marks)
• This section consists of Multiple Choice questions & short note questions.
• Answer all the questions.
• Part one questions carry 1 mark each & Part Two questions carry 5 marks each.
Part One: Multiple Choices:
1. It deals with the movement of finished goods from the last point of production to the point of consumption.
a. Marketing Channel Management
b. Logistics Management c. Boundaries
d. Relationships
2. Which conflict is one of the major bottleneck in the development & maintenance of partnering channel relationship
a. Channel conflict
b. Management conflict c. Logistics conflict
d. Distribution conflict
3. The phase of externally integrated business function era (1990s onwards) is recognized as the era of
a. Logistics Management
b. Human Resource Management c. Financial Management
d. Supply Chain Management
4. may be conducted from time-to-time or at least once in a year to know about change in the expectation levels & actual performance
a. Customer Service Monitoring cell
b. Formal Customer Satisfaction Survey c. Customer Conference
d. Customer Feedback System
5. The firm‟s incomplete or inaccurate knowledge of customer‟s service expectations is known as
...

...To pursue a master's in business administration
Gary M. Newsome
MGT/521
August 17, 2010
Stephanie Jackson
To pursue a master's in business administration
Many people set goals in life with a mindset of accomplishing these goals, and there is no more important goal than achieving a higher degree in education. It always has been my ultimate goal to achieve a master’s in business administration (MBA), but because of the time constraints and long deployments of military service, attending an institution of higher education for an MBA was out of the question. After 30 years of military service and beyond the age of 50, there is no better time to conquer my dreams and achieve my personal goal in obtaining my MBA. This accomplishment will open new a new path toward venturing into another outstanding career.
The value of higher education is an important factor for advancement. The opportunity to excel would be the primary reason to achieve this goal while gaining the skills, and knowledge, of management. A position of increased responsibility requires much knowledge to be successful and a company, or business, may fail without these credentials. Mintzberg stated that “managers are important people who are supposed to sit above others, removed and disconnected from the work of making products and selling services. The higher they go, the more important they are, so that on reaching the top, becoming Chief Executive Officer; they are the corporation even if they arrived......

...with, different ideas, different beliefs, different ages/positions, and so much more. The job of a leader is to get all those different aspects of the business working in a way to where everyone can function and be productive towards the company goals. The goals could be to produce items that will sell in stores or services that will be provided to customers. Whatever the business does, it is the job of the leadership team to ensure cohesion and ensure that every employee feels like they are part of the team.
Having a business with a fully functional staff is hard enough. Add in creating a team environment where employees work together to achieve goals is much harder. There are so many conflicting ideas and sometimes motivation can be a huge issue. When team motivation is down that can cause a huge decline in productivity, thus, it is very important to create a motivational plan that will encourage job satisfaction, low turnover, increase both productivity and quality work. These four items will create an output that benefits everyone. The employees will be happy working for the business and the business will be able to make profit from the productivity and quality of the product.
Creating an organization motivation plan is not as easy as it may sound. As mentioned above, there are many factors that go into a business, so the motivation plan would need to encompass all of those factors and make sure that everyone turns out a winner and that no one is left out of......

...developed to today‘s
dominant and indispensable decision-making tool, Operations
research. It encompasses managerial decision making, math-ematical
and computer modeling and the use of information technology for
informed decision-making.
The concepts and methods of Operations Research are pervasive.
Students and graduates advise the public and private sectors on
energy policy; design and operation of urban emergency systems;
defense; health care; water resource plan-ning; the criminal justice
system; transportation issues. They also address a wide variety of
design and operational issues in communication and data networks;
computer operations; marketing; finance; inventory planning;
manufacturing; and many areas designed to improve business
productivity and efficiency. The subject impacts biology, the internet,
the airline system, international banking and finance. It is a subject of
beauty, depth, infinite breadth and applicability.
The Meaning of Operations Research
From the historical and philosophical summary just presented,
it should be apparent that the term ―operations research‖ has a
number of quite distinct variations of meaning. To some, OR is
that certain body of problems, techniques, and solutions that
has been accumulated under the name of OR over the past 30
years, and we apply OR when we recognize a problem of that
certain genre. To others, it is an activity or process-something
we do, rather than know-which by its very nature is......

...excess of the S&P/TSX
Composite’s 10.5 per cent total return for the year, and
over two years it has returned almost 600 per cent.
Our progress in 2014 was not only financial in nature.
We also showed strong operational results as we
continued to improve our on-time performance, and
seamlessly introduced the Boeing 787 Dreamliner into
our fleet. But state-of-the-art aircraft alone cannot
secure customer loyalty; loyalty demands superior
service, which our frontline employees delivered, as
evidenced by our winning the Skytrax Award for Best
Airline North America for the fifth consecutive year
and we also remain the only Skytrax Four-Star North
American network carrier. Our cachet among business
travellers in Canada rose even further in 2014, as
the Ipsos Reid Canadian Business Traveller Survey
found we were the preferred carrier of 83 per cent
among this all-important group, an improvement of
14 percentage points in six years.
Safety first and last is our mantra and I am pleased to
report that in 2014 Air Canada was awarded a gold
medal in Canada’s Safest Employers Awards in the
transportation category. To be eligible, an employer
must not have experienced a fatality or serious injury
in the previous five years, nor any occupational health
and safety act charges. In another sign of the primacy
accorded safety at Air Canada, the company passed
its sixth biennial IATA Operational Safety Audit in
2014 with “no findings; three observations”. This is......

...Product Version 9.1
October 2009
Encounter Conformal Equivalence Checking Reference Manual Command Reference
-NOMap -NOPin_keep -PIN_keep
Skips the automatic key point mapping when the system mode is changed from Setup to LEC. In an effort to reduce memory use, Conformal does not keep certain gate pins. This is the default. Keeps all gate pin information for gate reporting. Use this option when reporting gate information at the design level. It will increase memory use. Does not fold a master-slave latch into a D flip-flop. This is the default. Folds a master-slave latch into a D flip-flop. Does not treat latches that are always enabled as transparent. This is the default. Converts D-Latches into buffers if the clock ports of the D-latches are always enabled. Does not convert two latches in an LSSD format into a DFF gate when the reset signal is connected only to the master. Converts two latches in an LSSD format into a DFF gate when the reset signal is connected only to the master. Does not collapse multi-port latches into a single-port latch. This is the default. Collapses multi-port latches into a single-port latch. Does not merge state elements that are functionally equivalent. This is the default. Merges state elements that are functionally equivalent. Does not merge sequential elements in the clock cone of a DFF or D-latch. This is the default. Merges common groups of sequential elements into one sequential element in the clock cone of a DFF or D-latch.......

...Why a Master in Business Administration
Luis D. Perez Morales
MGT/521 MANAGEMENT
April-Tuesday, 2011
Dra. Carmen Bonilla-Quianes
Why a Master in Business Administration?
After almost 11 years of my life working as an IT Support Specialist. I recognized that in some way I was in a better location inside the company, and earning more money than some colleagues that have the same position that I got because I did bring a Bachelors degree for the interview. Don’t get me wrong it didn’t make me better than them at all, but it helps me to get the job and negotiate the salary. It couldn’t happen without the Bachelors Degree. Now I see myself in a career that didn’t fill up my expectations as a professional nor in monetary too. Don’t get me wrong, I’m very thankful for all I’ve been able to do with my actual job. But part of me wants a change right away. After a couple of months of serious research, I find out that most of the people that works in some way supervising personnel and/or founds for a company, got jobs that are in more demand, with better salaries than the one that I got in this moment. Also most of them end up with their own companies, if they what to. Remember, they already know how to run a business; the difference is the type of business.
What was the difference between me and them? They were supervisors, managers, and or administrators. I can say a big part of company owners accepts, even likes the idea of having someone else running their company while...

...Business Communication
Section B: Caselets (40 marks)
This section consists of Caselets.
Answer all the questions.
Each caselet carries 20 marks.
Detailed information should form the part of your answer (Word limit 200 to 250 words).
Caselet 1
In mid-1984, Kartik, the general manager of Western Exports Ltd, Karachi, Pakistan was striving to
implement a management information system. He was facing resistance from; his most senior supervisor
Kartik wondered what he could do to overcome this resistance. Western Exports was an exporter of
ladies’ cotton cloth garments. It was private company established from, his most senior supervisor Kartik
wondered what he could do to overcome this resistance. Over the past 14 years, the exports of the
company had grown from Rs. 0.71 million in 1972-73 to Rs. 59.76 million in 1984. Almost 90 percent of
the exports went to the USA. It owned no manufacturing facility of any kind. It purchased cotton cloth
from six different textile mills and had the cloth dyed and printed. This fabric was then passed on to 138
stitching subcontractors. The company had been expanding the product line over the years, and by 1983 it
was exporting about one million garments in over 100 basic designs. The 100 designs were presented in
range of fabric types, shades, designs and sizes. When seen in the context that the company got all these
things done through subcontractors, the managerial control of the operations became quite......