I see their problems first as related to poor communications skills, and secondly a generation issue. Mental models of GenY´s and GenXes are not necessarily vastly dissimilar, especially if compared to the dinosaurs from the Baby Boomer generation. Nonetheless Sarah and Josh are encoded with quite different value systems, leading them to see and expect different things. Sarah, as the leader, is ultimately responsible for dealing with the situation establishing functioning lines of communication. Modern leadership emphasizes the importance of identity; how people view themselves. Merely managing the interactions between people is insufficient. Attending to own and subordinates identity construction is a vital leadership task. “…Perhaps the future has more influence and imposes more obligations on us than the past, the unknown more than the already known, the as-yet-untried more than the tried and rejected, the still-to-come more than the what has already happened, the possible more than what has already been” (Javier Marías, Your Face Tomorrow‬, 2002)‬‬‬‬‬‬‬ “…Perhaps the future has more influence and imposes more obligations on us than the past, the unknown more than the already known, the as-yet-untried more than the tried and rejected, the still-to-come more than the what has already happened, the possible more than what has already been” (Javier Marías, Your Face Tomorrow‬, 2002)‬‬‬‬‬‬‬ Leadership is a contextual exercise and Sarah needs to accept and adjust to the situation. Sarah´s self-image is somewhat distorted image out of touch with the organizational reality. She clings to the identity as “creative” while she in reality mainly is what she tries to repel “… an established suite”. Her role in the hierarchy is as she describes it herself to “…manage the people…”, that...

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...rP
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www.hbr.org
HBR CASE STUDY
GenY in the
Workforce
op
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How ca n Sarah and
Josh work together
m ore effectively?
by Tamara J. Erickson
Do
No
tC
•
Reprint R0902X
This document is authorized for use only by sharmila mohapatra until January 2012. Copying or posting is an
infringement of copyright. Permissions@hbsp.harvard.edu or 617.783.7860.
HBR CASE STUDY
rP
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How I learned to love millennials (and stop worrying about what they
were doing with their iPhones).
op
yo
GenY in the Workforce
tC
“RU BRD?”1
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head of distribution, and other unit...

...﻿
CASE ANALYSIS
ON
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Whereas Generation X in the workforce believes in step-by-step work, and achievement of results. They believe in following the protocol and are workaholics. They have a little traditional view and are struggling hard to cope up with the fast moving GenY. All these features are very well visible in Sarah. She believes in hierarchy and her role in the hierarchy. She understands the system of the workplace and follows it very religiously, works till late night keeping her personal life at bay.
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