Snapshot getting hung up and not completing

Hi,
I granted you access to this site to address a problem with Snapshot

It seems to be getting hung up on Plugins, I've tried now three times. It ends up with a blank page that says "loading" then nothing happens. When I go to the dashboard and to Snapshots, it shows one, but there is no size or anything there, no logs, etc.

Not sure if there is a debugging process. I cannot turn off or delete plugins, this is a live site, and it's actually very SMALL in size so I don't get why this is messing up; normally really good luck with the plugin. Thanks for your help!

Sorry to know that you are having issues with the plugin, if you still have any issues related to this, or if you need any further assistance, please do let us know, and enable support access, so that we could give a closer look.

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