What happens if I can't make a payment?

20 February 2019 09:24

Updated

Afterpay is committed to making sure you stick to your repayment plan, because we lose money every time we have to chase a missed payment or a late fee.

That’s why we consider every purchase application before we approve that purchase and assess whether you will be able to repay. And that’s why we are always sending you reminders when a payment is almost due.

If we approve a purchase and you still get into trouble, (which can happen to the best of us!), we will immediately contact you to see if we can help.

If you are facing hardship, we have hardship policy that allows us to work with you to get you back on track.

As soon as you miss a payment, we will immediately stop you from making any further purchases with Afterpay. This is because of our commitment to the high standards we set ourselves for responsible spending.

We give you till 11pm on the following day to make your repayment and then you will incur a late fee for a missed payment that is not resolved. This will be an initial $10 and a further fee of $7 if the payment is not made within 7 days.

To protect you, our late fees are capped and will never go higher than 25% of the price of the item you purchased or $51 (whichever is less).

This means we can stop people deliberately taking advantage of Afterpay, and stop you from going into further financial difficulty.

And this way you have an incentive to stick to your plan, so you never lose control of your money.