Browse

Browse

Jim L. Salsbury

Bio

Jim Salsbury is a senior lecturer and assistant chair of the Management Department at Bentley University in Waltham, MA. He is also Bentley's director of Assurance of Learning. Prior to joining Bentley College, Jim spent nearly 30 years as a health care executive, serving as chief executive officer and chief operating officer of community hospitals, vice president of quality management and improvement for a major health insurance plan, and project, operations and quality management consultant to service industry providers. His special interests are in Quality Management in the service sector.

Teaching Interests

Consulting/Practice Interests

Conference Presentations

Salsbury,
J.
L. (2015).
"The Business of Healthcare Reform."

Salsbury,
J.
L. (2013).
"Using the Malcolm Baldrige National Quality Award Criteria for Performance Excellence as a Framework for Teaching the Management of Quality in Services."
Presented at the
Service Management and Science Forum's
2013 Annual Meeting of Service Management and Service Forum,
Las Vegas, NV.