Inbound Call Center Services

Inbound Call Center Services

Krono acts as a link between the company and its customers. We ensure a flawless customer support service which leads to long term and productive working relationships. Inbound calls are calls that are initiated by the customer to obtain information, report a malfunction or ask for help.

Recent research has shown that a large percentage of customers prefer live telephone answering services over answering machines with pre-recorded messages, as they are cold, inaccurate and impersonal. When your customers have their calls quickly answered by a live representative, they will definitely continue to use your product or service and remain loyal to your brand.

Maintaining such a well-organized inbound call center in India or any other part of the world requires huge administrative setup and a great deal of time, effort and money, therefore most companies prefer call center outsourcing. Other than that, by outsourcing a non-core business function, like inbound customer support, your company can expect to:

Drastically reduce operational and infrastructural costs

Achieve higher service quality with dedicated and experienced resources