Fleet Shake-Up Puts the Emphasis on Servicing

By breaking its loan production unit in three, Fleet Mortgage Group is embarking on another new course in terms of philosophy, culture, and staff.

The Columbia, S.C., unit of FleetBoston Financial went through a series of managerial changes in the 1990s that raised questions in the mortgage industry about the banking company's commitment to the business. The changes announced Tuesday- in which three executives were been promoted to succeed a departing head of loan production - were presented as a response to a cyclical change in the home loan business.