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Full-Time - Workflow Team Leader - TitleRedVision

THIS JOB HAS EXPIRED

Overview:
POSITION SUMMARY:
Working in conjunction with the Regional Director or Regional Workflow Manager, provide management of production team members. Responsible for ensuring all necessary information, documents, and reports are obtained for the timely and accurate completion and delivery of company products and services.
Responsibilities:
ESSENTIAL DUTIES AND RESPONSIBILITIES:

Monitor daily workflow volumes and make staffing adjustments as needed. Provide ongoing feedback to Regional Director or Regional Workflow Manager throughout the day regarding queue levels and order completion. If applicable, dispatch work to Searcher/Examiners.
Ensure that internal and external quality control meet Company standards for conformity to business practices, policies and procedures.
Review files and amend incorrect reports as needed.
Conduct external audits when requested by client.
Work with the Client Services Specialists to process any correspondence sent from the customer.
Respond to questions or inquiries from team members regarding complex or challenging issues regarding processing orders.
Review and approve timesheets for team members.
Answer phone calls from clients regarding order issues, status and services.
Communicate production goals, performance expectations, and quality to team members daily.
Assist in correcting and tracking errors made by team members.
Relay information to Regional Director or Regional Workflow Manager regarding customer complaints/issues.
Perform other duties and responsibilities as assigned.
The duties and responsibilities listed above are representative of the nature and levels of work assigned and are not necessarily all-inclusive.

PHYSICAL DEMANDS:
The work is sedentary, typically employee sits comfortably to do the work. There may be some walking; standing; bending; carrying of light items such as paper, books, or notebooks.

WORKING ENVIRONMENT:
Work is normally performed in a typical interior/office work environment that requires normal safety precautions.
Qualifications:
EDUCATION/EXPERIENCE
Required:
High School Diploma or GED
Minimum 6 months working onsite at RedVision
Computer knowledge including Microsoft Office and Internet Explorer
Preferred:
Associates Degree
SKILLS/COMPETENCIES
Required:
Proficient in use of company order processing platform and company processes
Demonstrated analytical aptitude, problem-solving skills and interpersonal skills
Ability to identify risk, prioritize actions, and mitigate issue impact
Outstanding people skills, with the specific ability to interact as a lead player
Proven leadership abilities and decision-making skills
Must have the ability to be proactive to staff and client needs
Ability to work in a high pressure environment

RedVision is committed to a mutually successful, long-term business partnership with you. Our goal is to work with you to identify and solve the title search, production and real property research challenges you face today and help create new opportunities for tomorrow.
To achieve this goal, RedVision combines innovative technology with highly qualified service professionals. Managed by industry experts, RedVision is your single point provider for the most comprehensive, customer-oriented title reporting and property research solutions in the nation.
--National Coverage
--Quality Title Searches
--Local Expertise
--Competitive Pricing
--Fast Turn Times
--Customizable Reports & Solutions
--Independently Owned
--Custom Integration Options
Our Solutions
RedVision offers an array of title information services based on the TitleVisionTM platform. RedVision's patent-pending technology, electronically posts virtually all of the data needed to complete most title searches, including courthouse records, property appraiser values and property tax data. Our advanced posting algorithms and SmartFilter technology ensures that only the most relevant records need to be reviewed, saving time and reducing the likelihood of errors.
We break the title search workflow into small, discrete steps, and partner with you to determine the best blend of our technology and professional service staff and your resources for the ultimate process optimization.
We offer:
--A vast research platform: our title database uses patent-pending technology to bring together relevant documents and images efficiently
--Intelligent workflow: automated business rules ensure quality control checkpoints to minimize errors
--Well-trained, professional service staff, including appraisers and examiners: a "virtual production line" uses our title database and intelligent workflow platform to streamline the search process in the most cost-effective way
The Reports - a managed service based on the TitleVisionTM platform utilizing RedVision's service center to deliver customized searches reliably and efficiently.
The Platform - a blended solution offering the best mix of your resources, RedVision's Managed Services and other partners wrapped in an intelligent workflow management system.
The Title Database - a web-based search tool for producing uniform title searches anytime, anywhere.