Customer Care Specialist

Customer Satisfaction is so important to Zara's that we even have a Customer Care Specialist. Kim Woolard gathers information from each customer to determine what will be the best, most efficient process based on the customer's unique situation. We never use a one-size-fits-all, cookie-cutter approach with our customers. From working with the claims process of the customer's insurance company to coordinating a rental vehicle, Kim makes certain the repair process is smooth and timely.

Service Ratings

94.8%

April 2018Net Promoter
Customers who because of their satisfaction level actively recommend Zara's to others.

89.7%

April 2018On-Time Delivery
Customers stating that their repaired vehicle was received on or before the day promised.

MONDAY - FRIDAY

7AM - 5PM

24/7 EMERGENCY

217.899.2707

PHONE

217.522.7768

FAX

217.522.9462

WHAT OURCUSTOMERSARE SAYING

Zara's made what was a bad situation into a completely painless and easy process. - Daniel F.

Zara's Collision Center is simply the best in the industry. - Randy C.

Very professional and my car looks great. Thanks for cleaning it as well! - David B.

The repair looks great - the communication was excellent - and the staff was professional and friendly. - David U.

The paint job is outstanding!!!! It looks better than it did when I bought it! - Melissa G.