Fenergo Client Lifecycle Management provides a truly streamlined, digital client orchestration solution to enable the delivery of a quick and efficient client onboarding process for both new and existing clients.

CLM Industry Trends Report Series 2019: Part One - The Cost of Poor CX

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CLM Industry Trends Report Series 2019: Part One - The Cost of Poor CX

CLM Industry Trends Report Series 2019: Part One - The Cost of Poor CX

The Fenergo CLM Industry Trends Report series culminates the findings of an independent global survey of 250 C-Suite Banking Executives across data, technology, and compliance, within the commercial, business, investment and corporate financial institutions.

The Cost of Poor Customer Experience, the first of three reports, found that poor customer experience during the onboarding process is costing banks $10bn in revenue a year. Exploring the financial and reputational costs of poor CX, this report correlates improving the customer experience to increasing ROI.