The reason: A customer felt really happy with the way our support team had responded and blogged about it too. Mauricio Freitas says

Quote:

Today I received a second phone call, from 6pm through 8:10pm – that’s more than two hours on an international phone call. Using WebEx their developers looked through the application database, tested the issues, applied a fix and put the application to work again.How is this for an excellent support service for a customer using their free version?