329: Loyalty and allegiance to your team with Bill Post

In this episode, we discuss growing your company by distributing loyalty and allegiance to your team, providing feedback to your team members, why you should have scorecard for all your managers and team members, how success comes from hiring good people then developing them into amazing coaches and leaders, surrounding yourself with specialist, why servant leaders make the best managers, why bad experiences can be learning opportunities too, the power of thinking outside the box and diversify your business, the role of market research during expansion, the benefits of the entrepreneurial approach VS the corporate approach, why fast-casual is the way of the future, and the benefits of fast-casual to an operator.

With over approximately 40 years of experience in hospitality, Bill Post got his humbles start at Levy Restaurants back in 1978. Today and multiple businesses later, Bill is the founder and CEO of WJP Restaurant Group a multi-dimensional restaurant company with locations scattered about the country and Founder of WJPost Restaurant Advisors, offering consultancy to forward-thinking owners and entrepreneurs of small to medium sized restaurant companies.

Show notes…

Favorite Success Quote or Mantra

“Winning customers one at a time, not just our external customers, but our inner customers as well.”

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What’s one piece of technology you’ve adopted in your restaurant and how has it influence operations?

Menu engineering.

Toast POS– an all-in-one POS and restaurant management software with powerful tools to dramatically cut costs, drive revenue, and engage customers. Toast is built to make tableside ordering quick and easy. With efficiency in mind, servers can offer digital receipts, splitting checks is a breeze, and credit cards are secure at the swipe.

With all the knowledge you have now if you could go back in time and give your past self one piece of business advice, What would it be and why?