Workplace Conflict Case Study

Customers can react in different ways to situations. Please read the Following scenario then answer the question below. David was working for a seaside hotel as a car-parking valet. On a particularly busy day a guest arrived to pick up her car and David was the staff member who, following a request from reception, delivered the car to the guest at the Hotel’s entrance. Unfortunately for David, the customer had several complains about her car, the most serious being that there was a scratch on the passenger door. Interestingly, this type of complaint is not uncommon for parking valets as drivers seldom see their passenger doors (they usually get into the car on the driver’s side) unless standing waiting in a hotel driveway. The hotel’s standard operating procedures for car parking involves the car parking vale to check all cars prior to parking and note any car damage on the back of the hotel’s parking ticket prior to parking. Fortunately, on this occasion, the person who had parked the car had dome thus job properly (staff often forget to do this when they are in a hurry). Hence, David was most relieved to be able to point out the diagram on the back of the parking ticket the car in the hotel’s parking bay. Unimpressed by this disclosure the guest snatch the car keys from David and marched around to the driver’s seat, getting out again almost as soon as she got in. This time the complaint was that the car showed many more kilometers than when she left it, and smelled of pizza. She accused David of using her car to buy pizza.

Put yourself in David’s shoes.1.Describe the general situation as it was before the conflict occurred. Outlining the existing relationships, between people, commenting briefly on personalities and detailing any prejudices, jealousy, underlying grievances, resentments, etc. that could have contributed towards ill-feeling between the parties involved. 2.Describe the behavior of all concerned prior to...

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A workplaceConflictCaseStudy
Customers can react in different ways to situations. Please read the Following scenario then answer the question below.
David was working for a seaside hotel as a car-parking valet. On a particularly busy day a guest arrived to pick up her car and David was the staff member who, following a request from reception, delivered the car to the guest at the Hotel’s entrance.
Unfortunately for David, the customer had several complains about her car, the most serious being that there was a scratch on the passenger door.
Interestingly, this type of complaint is not uncommon for parking valets as drivers seldom see their passenger doors (they usually get into the car on the driver’s side) unless standing waiting in a hotel driveway.
The hotel’s standard operating procedures for car parking involves the car parking vale to check all cars prior to parking and note any car damage on the back of the hotel’s parking ticket prior to parking. Fortunately, on
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this occasion, the person who had parked the car had dome thus job properly (staff often forget to do this when they are in a hurry). Hence, David was most relieved to be able to point out the diagram on the back of the parking ticket...

...Introduction
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Free markets economies are subject to cycles. Economic cycles consist of fluctuating periods of economic expansion and contraction as measured by a nation's gross domestic product (GDP). The length of economic cycles (periods of expansion vs. contraction) can vary greatly. The traditional measure of an economic recession is two or more consecutive quarters of falling gross domestic product. There are also economic depressions, which are extended periods of economic contraction such as the Great Depression of the 1930s.
From 1991 through 2001, Japan experienced a period of economic stagnation and price deflation known as "Japan's Lost Decade." While the Japanese economy outgrew this period, it did so at a pace that was much slower than other industrialized nations. During this period, the Japanese economy suffered from both a credit crunch and a liquidity trap....

...
CASESTUDY NO.1
Mary Roberts had been with the company three years when she was promoted to manager of the tax department which was part of the controller’s division.Within four months she became a supervisor of ten staff accountants to fill a vacancy.Her superior believed her to be most qualified individual to fill the position.
Many senior employees resent her that she so young to fill the position and what made them more upsets was the fact tax managers did not discuss the promotion.
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1.What can Mary Roberts do about the resentful senior employees?
Mary should tackle this head on she should be direct and assertive about her expectation and when people are crossing the line that means she need to be clear with people when their behavior doesn’t meet her standards and she need to be willing To set and enforce consequence if it doesn’t change
2. Can higher management do anything to help Roberts make the transitions to greater responsibility?
Yes, because they are the one who put her in that position of course they will help Mary interms of guiding it `.
3. Will her lack of technical knowledge hinder Mary’s managerial effectiveness?
No , because lacking on some aspects on technical knowledge cant bankrupt or destroy a company as long she have a guts to face and accepts failures
4. Should Mary’s superior have discussed the promotion with the senior employees before announcing it?
No ,because its not their obligation...

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...WorkplaceConflict Resolution – A CaseStudy
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Conflict is a natural part of the workplace experience; people do not see eye to eye on everything and often dig in and defend their positions. Conflict arises when individuals do not see the world in the same way. The trap we fall into is assuming that conflict is a battle that must be won at all costs rather than viewing the situation as an opportunity to move in a more effective direction. Managers can benefit greatly by understanding that conflict is something that does not go away unless it is resolved. Conflict signals an issue that needs to be addressed.
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...In this casestudy we will be analyzing a conflict between coworkers from "Not on My Sabbath" by Joy Koesten. The situation involves a woman, Joan, who has been highly successful in the agency in which she works. A problem arises between her and her coworker/superior, Sue, who is seemingly jealous of Joan's quick success. Sue ends up making a change to Joan's job description that conflicts with her religious practices. We will be analyzing their goals, styles, tactics, and approaches to this conflict.
In the conflict of "Not on my Sabbath", there are three key players. One of them is Sue Arnold and the other is Joan Kissinger. Gloria Davis is also involved in the conflict, however to a lesser extent than the other two. Joan contributed to the situation in a very peaceful manner which was by going on with her normal day activities, while still making her position known and felt. This is until Sue, who seems to have a bitterness towards Joan for the success that she has had in her job, insists that she works weekends. Everything was under control until it came to Joan's job description which was collaborated upon by Sue and Joan. It was essentially finalized and agreed upon by both of them. Without Joan's knowledge, Sue decided to add "Must be available to work evenings and weekends when needed" (Koesten, p. 352). The problem with this is that during Sue and Joan's...

...was in conflict with Jessica, my boyfriend’s sister. I met Jessica about three years ago, the same time I started dating my boyfriend. We both started off on the wrong foot. After conducting my casestudy for our assignment, I realized there was very little chance of us hitting it off in the beginning, because we both met with negative pre-conceived notions that were fed to us by other outside parties. Our first impressions of one another were distorted through our own lenses, because we adopted the perceptions of others, which set us up to fail almost immediately.
Even though our conflict was resolved a year ago, I found the need to fill in the missing pieces of the puzzle that still remained unclear to me. The first tool that I used was Wilmot and Hocker’s Conflict Assessment Guide (Wilmot & Hocker pg 204), which assisted in conducting a careful analysis of specific aspects of our conflict. This tool also guided me in creating a path to understanding the process in which the conflict took place. I was then able to identify various conflict patterns, using two important approaches starting with the use of metaphoric/dramatic analysis and ending with charting triangles. These two approaches operated as a microscope, magnifying specific aspects of the conflict that once remained invisible to the naked eye. Finally, I was able to start...