Finally, You Can Relax With Reliable, Speedy, Comprehensive IT Support Complete With A ‘Budgeting Friendly’ Fixed Monthly Fee

Whilst you may have zero desire to understand your IT, you do need your set-up to work.

So when those inevitable problems arise, it’s imperative the issue is fixed quickly and professionally, to minimise disruption to your business.

As someone responsible for your company’s IT, no doubt you’ve experienced the frustration, stress, and expense issues cause. From viruses, to connection problems, and slow machines, to email chaos, not only do these ‘bugs’ waste everyone’s time, but arranging a fix quickly becomes your headache.

And that’s where IT support offers complete peace of mind. Just imagine how much easier your life would become if:

You could raise a support ticket knowing an experienced engineer will start troubleshooting within a few hours

Staff could request help themselves – without your authorisation or your support costs escalating

Your IT provider continually surprised you with their attentive, reliable support – so you never felt frustrated by bad service again

Well, all the above come as standard – when you invest in a fixed cost, Platinum Care IT Support Package from Barton Technology.

Here’s what your monthly fee includes:

As you’ll see, Platinum Care is perhaps the most comprehensive IT support package on the market.

All five, support packages include:

A dedicated personal virtual IT manager

One-to-one telephone and remote IT support (and troubleshooting) from our UK-based Help Desk

Support available 08:30 to 17:30 Monday to Friday (excl. bank holidays)

Initial on-site technical review with survey report

Weekly update emails

Unlimited third-party liaison

Monthly training webinars and access to the Barton Hub

Fast response times for issues logged – up to the maximum number of tickets permitted for your chosen package (see promises and allowances in the table below)

[text_block style=”style_1.png” align=”left”]Here’s a comprehensive rundown of all support categories

IT support included in ALL packages

1. Your dedicated virtual IT manager

As part of your outsourced team, your virtual IT manager gives you all the benefits of an employed member of staff, without the associated costs.

Your named contact will keep you updated about upcoming events, renewals, and notifications. In addition, they can advise with queries, questions, or technical issues.

Your IT Manager will also be proactive and help you plan ahead. It’s our way of minimising the impact of upcoming changes or events.

2. One-to-one telephone and remote support via the technical help desk

If you have a problem with a PC, Mac, laptop, tablet, smartphone, router, your server, your firewall (or anything else that’s covered), our UK-based help desk is on hand to support you and fix most issues remotely.

What’s more, with Platinum Care, any member of your team can call the technical help desk. So enjoy reliable access to a highly trained technician – as and when you need some help.

We want you to have peace of mind that should an IT issue arise – anywhere in your business – you’ll always find a technical expert ready to troubleshoot and fix your issue remotely.

3. IT support during working hours

The UK-based help desk is open 08:30 to 17:30 Monday to Friday (excluding bank holidays). This mirrors normal working hours so your day needn’t be held up when a frustrating IT issue hits.

4. The fastest response times in the industry

When an issue occurs, you want help fast.

We promise to react quickly and will respond in as little as an hour (dependent on your chosen package).

Once you’ve logged a support ticket, we’ll allocate an engineer who’ll begin troubleshooting.

Every engineer is exceptionally skilled, qualified, and experienced. Their job is to resolve your issue, cut the risk of it reoccurring, and work quickly (but accurately) to minimise the financial cost of your IT downtime.

5. Initial on-site technical survey and consultation

As a new customer, we’ll visit you – on site – for your Get Started consultation and technical survey.

As well as discussing any site-specific requirements face-to-face, this visit allows us to review your equipment and technical set-up.

From ironing out initial problems to understanding your needs and expectations, this visit builds the foundations for a highly effective partnership.

6. Weekly update emails

Keep an eye on your inbox for our ‘customer only’ weekly emails – each is chock-full of bite-sized ideas and advice to help you get the most from your IT investment.

7. Unlimited third-party liaison

To save you time, we’ll happily manage the relationship and communication with all relevant third-party vendors (such as your ISPs or bespoke software providers).

And don’t worry about being out of the loop – we’ll always keep you updated and informed.

8. Monthly training webinars and access to the Barton Hub

Access exclusive customer content in the form of webinars, handy guides, cheat sheets, and templates. This growing bank of online resources is a treasure trove packed with materials to help you harness the power of IT, apps, software, and hardware in your business.

Additional support that varies by package

(See table above for details as to what support is included in each plan)

9 and 10. On-site visits and technical support

We can fix up to 95% of problems remotely. That said there are rare occasions when telephone and remote support is not enough.

With on-site visits included in your plan, you can relax knowing a technical engineer will visit your premises to investigate and resolve an issue – should remote support be insufficient.

And with a set number of on-site visits built into all Business, Professional, and Ultimate plans, there are never any nasty extras or unexpected bills.

11. Proactive monitoring of devices

When it comes to IT, prevention is always better than cure.

You may be surprised to discover a number of issues can be prevented – purely through comprehensive monitoring of your network.

Invest in a Professional or Ultimate support package and we’ll use sophisticated tools to monitor remotely [number] indicators. At any point in time, we can gauge the health of your network. Should we spot a problem (or a potential issue); we’ll alert the operations team who’ll get troubleshooting.

12. The set-up and management of server users

Businesses are in a constant state of flux. It’s why your Platinum Care is designed to flex with you. So should you need to add, change, or remove a user, or add a new device to your network, there’s no extra charge.

Regardless of the size of your network or the number of people in your business – your support fee is fixed.

13. Unlimited remote installations

If you can’t be faffing with installations, or your team is technophobic, your Ultimate package makes it easy to get new hardware and software integrated into your business.

Simply plug in your new computer or printer (or place the software disc into the drive) and then call the help desk.

Our technicians will connect remotely and get everything up and running for you. Simple!

14. Regular on-site health checks

(ULTIMATE package only)

Receive regular health check visits by a qualified technician at intervals throughout the year.

This visit is a proactive way to ensure your network is in tip-top shape.

15. 24/7 out of office hours support

(ULTIMATE package only)

Some businesses need help desk cover outside normal working hours. If that applies to you, then relax… because around the clock support is included in your ULTIMATE package.

Staffed by a dedicated team, the out of hours IT help desk is on hand to get you up and running – even if it’s Christmas Day or the middle of the night.

[text_block style=”style_1.png” align=”left”]Five good reasons to outsource your IT support to Barton Technology

Once you’ve decided to outsource your IT, the next step is to decide which provider to trust.

Here are five reasons why you’re in safe hands with Barton.

Hand over your IT responsibilities to us

With the Platinum Care Package, we want you to feel as though you have your own IT department at your beck and call. From support to troubleshooting, we are here to handle most issues remotely. It’s like having local support – without the face-to-face contact.

Our aim is simple. We want you to feel so confident in our service that you’ll allow us to take full responsibility for your IT – so you don’t have to.

Get the confidence to wave goodbye to your IT headaches – for good

Whilst a flat fee simplifies your budgeting, the standout benefit of our Platinum Care Package is the access to reliable, professional IT support.

We’ve banned irritating ‘geek speak’

Yes, our engineers are a little ‘geeky’ – it’s because they’re highly skilled, incredibly knowledgeable, and love what they do.

But, we know you’re probably not that interested in jargon – you just want your IT to work! It’s why our engineers won’t confuse (or bore) you with technical babble. Instead, expect clear, concise communication and simple instructions to get you back in business.

Super speedy ticket response times – the fastest in the industry

Without effective, efficient IT support, the effect on the business can be devastating.

In addition to the painful frustration and lost time, there’s the hard cost of a productivity dip, wasted employee costs, and potential revenue damage. What’s more, these costs can quickly escalate if an issue isn’t solved. For example, just one employee experiencing a simple IT problem (such as a computer freeze, crash, or virus infection) can easily cost a business over £300 – in actual, hidden, and opportunity costs.

It’s for this reason we promise a response to your ticket within the hour (and often we’re far quicker). Factor in our 15+ years experience and you can feel confident we can fix anything – regardless of its complexity.

Customer-first service you’ll rave about

We hope you find our support service refreshing, reliable, and very user-friendly.

All engineers are recruited for their customer service skills as well as their technical ability. We know there’s nothing more frustrating than feeling in the dark when an IT problem hits. It’s why exceptional customer service is at the forefront of everything we do (and what keeps so many customers loyal).

We’ll always deliver what we promise, and if we can’t – we’ll let you know.[/text_block]

[text_block style=”style_1.png” align=”left”]“I just wanted to say that I am already impressed with the service you guys offer. I have found that all your staff are incredibly courteous, professional and genuinely helpful. Your communication is excellent and I get regular updates on the progress of my order. Your staff seem to be engaged, interested and above all intelligent when it comes to handling customers.”

Simply pick your preferred package below. Or call the team on [number] to chat about which option is right for you.

LITE

£179.00

ESSENTIAL

£379.00

BUSINESS

£479.00

PROFESSIONAL

£679.00

ULTIMATE

£1279.00

Order now

Care-lite

Order now

Care-ess

Order now

Care-bus

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Care-pro

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Care-ult

Take zero risk with your 60-day, walk away guarantee

We understand that perhaps you’ve been let down in the past?

From poor response times, to unexpected bills, to a decline in customer service, these common stories make us cringe.

So if you’ve been treated poorly (or you’ve had a bad experience), it’s only natural you’ll feel cynical when a new IT provider makes big promises. As you know, words are easy – the real proof is in the delivery… It’s for this reason we offer an unprecedented 60-day money back guarantee.

Here are the details…

If you decide that Platinum Care IT Support is NOT for you within the first 60 days of placing an order, just let us know. We’ll happily cancel your contract AND refund any service charges you’ve already paid, ASAP.

Get the quickest response times in the industry –

and avoid needlessly wasting money when an IT issue strikes

To get started, simply choose one of the three packages below. Alternatively, call the team on [number] and let us help you decide which option is right for you.

[text_block style=”style_1.png” align=”left”]“A very big ‘thank you’ to you and all the team for making our new installation stress free. It’s never easy bringing in a stack of new devices, managing the disruption and troubleshooting after the event – something always doesn’t quite work as it used to! – but you guys did a sterling job.”

I rely on a specific software application in my business. Can you also support that?

A. Yes, we’ll support any non-Microsoft software on a ‘best endeavours’ basis – although we do advise you to have support from the software vendor too. That way we can escalate any bug fixes or software updates to them.

If you have a specific piece of software in mind, do give us a call for a chat. It could be we’re already supporting this for another client.

We have all our data and applications in the cloud. Do we still need IT support?

Yes you do. With your data and applications held securely in the cloud, you’re even more

impact on your business if you lost your connection. With IT support, you can limit the damage should this common situation arise.

What hardware do you support?

Your Platinum Care Package includes support for all Microsoft and Apple computers, laptops, and servers up to 10 years old. In addition, you’re covered for any Microsoft, Apple, or Android tablet computers and smartphones, along with all routers, firewalls, and networking equipment.

What’s NOT included in my package?

In total, the Platinum Care Package includes 13 different categories of support and service. What support you receive is determined by your package choice (either Essentials, Professional, or Ultimate).

Not all companies need all 13 categories of support (we can help you decide what’s right for your organisation). That said, should you require a service that’s not included in your regular package (such as on-site installation), we can provide this on an ad hoc basis for a small additional charge.

Sounds great (and I wish to invest), but my current IT support contract doesn’t expire yet. What are my options if I want to take advantage of your current offer?

This is a surprisingly common question. To take advantage of this offer, simply place your order before the deadline. Next, contact help@barttech.co.uk to advise when your existing contract expires and agree a start date for your Platinum Care agreement. You get to lock in the offer, and we’ll start your One-Step Switchover on the agreed date – even if that’s not for months.

Can I speak with some of your existing customers to hear about their experiences?

A. Choosing your IT support provider is a big deal – you want to get it right. And whilst we can tell you all sorts of good things about the support and customer service we provide, we know you’ll feel more confident about our promise if you hear it from a customer.

We have plenty of clients who are happy to have an informal chat. So let us know if you’d like a reference. We’ll introduce you via email, and then you’re free to get in touch and ask away![/text_block]

Frequently Asked Questions

Is there a minimum term?

The minimum term is 12 months. However, due to our 60-day money back guarantee, you’re free to walk away within the first two months – if you decide we’re not a good match. So you see, there’s zero risk.

How do I cancel?

If you wish to leave (which we hope you won’t) you’ll find cancellation is a very quick and straightforward process. Simply visit www.barttech.co.uk/cancel and submit your request. We’ll stop your payments from then and make it easy for you to walk away.