LAS CRUCES - After having some medical issues, Corinne Torres tried, but couldn’t make ends meet. Worried about losing her utilities services, she decided that honesty was still the best policy.

“I was at a point where there was nothing more I could do, so I went in to have the conversation with Customer Service,” she said. Steven Valdez, billing and receivables supervisor at Las Cruces Utilities (LCU) was the first to sit down with her.

“I have medical documentation, but not much. But I explained my situation and Steven immediately said, ‘Let’s see what we can do to help.’ They’ve been that way ever since,” said Torres.

LCU wants to have a chance for any customer to come in to speak to LCU staff as soon as they realize they are having financial difficulties. There are payment plans, bill leveling so the monthly bills stay at a constant rate throughout the year, and even charitable funding sources that can provide help to customers who are in need or have medical issues.

“They’ve been so good to me and have come through to help me out,” said Torres. “I’ve been ill for quite some time, but, thanks to God, they’ve really saved me. They made payment arrangements that are doable and not unobtainable. I still have to comply with my end of the deal, but it’s now about keeping the lines of communication open.”

“We want customers to reach out because many times we don’t know until it’s too late,” said Valdez. “We evaluate each account for an accident, medical situation, whatever the situation may be, and can give customers an extension or put them in touch with organizations that can help. Nothing to bring, right away, just a simple conversation. There are always solutions and we are here to help. So, please contact us as soon as you realize there’s a problem paying your bill.”

LCU works with state and local agencies that are available to help pay your bill when you are in trouble. Right now, through mid-March, the LIHEAP (Low Income Home Energy Assistance Program) is helping more than 800 LCU customers to ensure their utilities are not shut off. Plus, more than 100 customers have signed up for the LCU budget plan. Call Customer Service for assistance at (575) 541-2111.