Booking Conditions

Definitions

The following terms
shall bear the following meanings in
these Booking Conditions:

“Cancellation” means
a change to the departure date, a change in name (exceptions may be permitted
for small corrections), a reduction to the number in the party, rebooking
airfare, and/or the termination of the entire trip. All other changes to a reservation constitute
an “Amendment”;

“Child” means a person under
the age of 12 years on the relevant return date of travel;

“Etihad Holidays” “we” or “us” means Etihad
Holidays a division of Etihad Airways PJSC a company registered in Abu Dhabi whose principal place of
business is at P.O. Box
35566, Abu Dhabi, United Arab Emirates;

“Feature” means
a transfer, tour, activity or admission to an attraction or special event;

“Force
Majeure” means
any unusual circumstance beyond our control
including but without limitation war or threat
of war, terrorist activity, adverse weather conditions, industrial
dispute, closure of airport or
technical difficulties;

“Holiday” means the holiday booked by
you or on your behalf with us;

“Lead Name” means the first named
customer on any Holiday booking;

“Significant Change” has
the meaning set out in section 7 of these Booking Conditions;

“Standalone” means a booking for
hotels, rental cars and/ or Features without a flight;

“Travel
Agent” means any agent through
whom your Holiday with us is booked;

“UAE” means the United Arab Emirates;
and

“You” means
any customer who is or may be considering the booking of any Holiday
and includes all customers named on your Holiday booking
who are booking together.

Terms and conditions

1. The Contract

1. The Contract

Thank you for choosing
Etihad Holidays. To ensure that you understand the conditions of your
particular Holiday, please read the following terms and conditions. In the event
that there is anything, which you do not understand, contact Etihad
Holidays (or your Travel Agent
if you have booked via an agent)
for clarification.

These conditions and
other information in all Etihad Holidays’ brochures, price booklets, separate publicity material and our website form the contract between you and
us. All Holidays are subject to availability and these Booking Conditions. In the event of any
conflict between these Booking Conditions and any of the brochures, price booklets, separate publicity material or our web site,
these Booking Conditions will prevail.

You
need to be aware that these conditions contain a limitation of our liability to
you and of our obligations in relation to any Holiday, which you
book.

These conditions do not
govern your contract or affect your rights relating to any third party whose services
you may separately purchase and use on your Holiday.

When you have booked your
Holiday, paid a deposit and we have issued a confirmation or receipt to you or
to your Travel Agent you are deemed to have agreed to our terms and conditions
and a contract exists between you and us.

The Lead Name guarantees
that he or she has full authority to make the Holiday booking on behalf of all
customers named on the Holiday booking and guarantees to pay all sums which are
or may become due in relation to such Holiday.

Prices for travel
originating from the United Arab Emirates are shown in AED (United Arab
Emirates Dirham) based on rates in effect at the time of printing.

Prices for travel
originating from the GCC are shown in USD (United States Dollar) based on rates
in effect at the time of printing.

Prices for Standalone
Hotel Only, Car only or Feature only bookings are shown in USD (United States
Dollar) or AED (United Arab Emirates Dirham) as specified based on rates in
effect at the time of printing.

All hotel prices are
per person based on double occupancy unless otherwise noted and are subject to
change without notice.

Online Check-in is
available for Etihad Airways flights between 48 hours to 1 hour before
departure. Airport Check-in opens 4 hours prior to scheduled departure time.
Check-in for Economy Class closes 60 minutes prior to scheduled departure time.
Check-in for Business Class closes 45 minutes prior to scheduled departure
time. Check-in for all flights to the US will close 2 hours before departure
for guests who are commencing their journey in Abu Dhabi. The US Preclearance
facility at Abu Dhabi closes for acceptance 60 minutes before departure. For
check-in times of other airlines please contact the respective airline. It is
recommended that you report to the gate at least 30 minutes before the flight
departure. Failure to comply with these conditions may result in the loss of
your seat to a stand by passenger or cancelation.

Airport/hotel transfers
and unique Features require the timely receipt of the complete passenger flight
itinerary. If you fail to provide to Etihad Holidays complete flight itinerary
prior to the issuance of travel documents, transfers and Features, if
purchased, will not be provided and there will be no refund for this unused
service.

If this Holiday is used
for any reason other than leisure travel, some hotels may directly assess an
additional surcharge during holiday, convention or special event time periods.

All international
travelers must present a government issued passport that is valid for at least
six months from the date of re-entry. It is the traveler’s responsibility to
provide proper documentation and to comply with the laws of each country flown
from or to, and to contact the appropriate consulate, embassy and/or
immigration department for your destination country for any specific entry
requirements and restrictions. Married or divorced women traveling under names
other than what is printed on their travel documents must supply a marriage
license and/or divorce decree. Airlines may require documentation for children
traveling without their legal guardian beyond what is mandated by the
destination country. Please contact Etihad Airways directly at 800 2324 (within
the UAE) or +971 2 599 0700 (outside the UAE) for details.

Room photographs shown
are for informational purposes only and may not depict the actual category
purchased.

The purchase and sale of the Holiday shall take place (or shall be
deemed to take place) and come into effect in the UAE, whatever the circumstances of your booking.
Notwithstanding any conflict of laws principles, these Booking Conditions
and any contract between you and
us shall be governed exclusively
by the laws of the Emirate of Abu Dhabi and the federal
laws of the UAE, and the Civil Courts
of Abu Dhabi shall have exclusive
jurisdiction to determine any
dispute or claim that arises out of or in connection with the contract with you
or its subject matter or formation
(including non- contractual disputes
or claims).

When a booking is made
via a Travel Agent, all communication with Etihad Holidays must be made via the Travel
Agent. In that case, all monies paid
by you
to the Travel Agent are
held by the Travel Agent
as your agent until the booking is accepted and confirmed by Etihad
Holidays.

3. Payment

3. Payment

We accept cash, credit and
debit cards.

Once full payment has been
received for a confirmed booking, Etihad Holidays will issue air E-tickets plus
E-vouchers for other services booked. Printed copies of these E-vouchers must
be surrendered by you to the relevant supplier of the services, e.g. hotel or
ground transportation supplier at the time of availing the respective services.

a) Etihad Holidays Packages

A non-refundable deposit, payable
to Etihad Holidays, of minimum 10% of the total package cost shall be due at the
time of booking unless specified otherwise. Any non-refundable components of
your package, including but not limited to travel insurance, airfares, hotels
or special event tickets are payable in full at the time of booking. The full
balance must be settled no later than 14 days before your departure date. If we
do not receive the full balance by the due date we will treat the booking as
cancelled by you and you agree to pay the cancellation charges as described in
sections 6.5 – 6.11 of these Booking Conditions.

A surcharge may apply for
bookings made over the phone to Etihad Holidays Sales & Service Centre or
through Etihad Shops and Sales offices instead of booking electronically.
Separate payment policies apply to holiday or special event departures.

Until full payment has
been received, Etihad Holidays reserves the right to re-invoice your
reservation should an error be made in computing your holiday price.

At the time of
credit/debit card payment, Etihad Holidays may split the merchant of record
payment between Etihad Holidays and the air carrier booked. The Etihad Holidays
portion of the payment will be processed immediately. The airline will process
payment at the time the air tickets are issued.

A non-refundable deposit, payable
to Etihad Holidays, of minimum 25% of the total package cost shall be due at the
time of booking unless specified otherwise. Any non-refundable components of
your package, including but not limited to travel insurance, airfares, hotels
or special event tickets are payable in full at the time of booking. The full
balance must be settled no later than 30days before your departure date. If we
do not receive the full balance by the due date we will treat the booking as
cancelled by you and you agree to pay the cancellation charges as described in
section 6.6 of these Booking Conditions.

A surcharge may apply for
bookings made over the phone to Etihad Holidays Sales & Service Centre or
through Etihad Shops and Sales offices instead of booking electronically.
Separate payment policies apply to holiday or special event departures.

Until full payment has
been received, Etihad Holidays reserves the right to re-invoice your reservation
should an error be made in computing your holiday price.

At the time of
credit/debit card payment, Etihad Holidays may split the merchant of record
payment between Etihad Holidays and the air carrier booked. The Etihad Holidays
portion of the payment will be processed immediately. The air carrier will
process payment at the time the air tickets are issued.

c) Standalone Hotel, Car and/ or Feature
bookings

All Standalone Hotel, Car and/
or Feature bookings or reservations that do not include a flight component are
payable in full at time of booking.

4. Holiday Price

4. Holiday Price

Terms and conditions,
dates and Feature bookings are subject to change at any time without notice in
Etihad Holiday’s sole discretion. Prices may not include passport, visa and
health protection fees, cots, car seats and food for infants, transport to your
departure airport, porterage, gratuities, meals, handling fees and items of a
personal nature unless otherwise noted. Special offers and value-added
inclusions may be restricted, modified or withdrawn at any time. These
promotional Features have no cash value and are non-refundable if not provided
or used. Prices may vary according to specific travel dates. All amenities
shown for a particular property may not be available in every room category.
Etihad Holidays reserves the right, at any time, to substitute comparable
alternate hotel accommodations, to alter or substitute holiday itineraries or
to do both. Special room requests will be communicated to the applicable party
but cannot be guaranteed. Additional foreign government departure taxes, fees and tourist
cards may be due at the destination by the respective government authority and
are not included in your price.

Some destinations such
as Maldives require resort transfers to be booked prior to arrival in the
country. If you do not choose to book these through us you will need to make your
own arrangements at least 72 hours before you depart to avoid service failures.

Air transportation

Airfares are based on the lowest applicable airfare
available under the Etihad Holidays program at the time of booking and are
subject to change. Etihad Holidays can guarantee your airfare only after
receipt of full payment. Changes in flight itineraries after the issuance of
tickets may result in increased airfare.

Airline baggage
allowance will be as per the fare type purchased as part of your package. Please
note baggage allowances can vary significantly with respect to size and weight
restrictions. The number of carry-on pieces allowed may also vary by airport or
airline. Please consult your travel agent or contact your respective airport
and airline prior to travel.

Please see Etihad Airways
baggage policy at www.etihad.com/en-ae/before-you-fly/baggage-information/ to
see what baggage fees apply. Etihad Holidays also offers flights via other
airlines, including but not limited to Etihad Airways Partners or equity and/
or code share partners. These airlines may impose additional charges for
checked luggage which is collected by the airline at check-in.

Etihad Guest® members earn
Etihad Guest® miles equal to actual flight miles with the purchase of a Flight
inclusive package holiday, plus additional bonus miles from time to time at the
discretion of Etihad Holidays. Etihad Guest®
miles can also be redeemed for Etihad Holidays packages. Please specify your
valid Etihad Guest® membership number at the time of booking. For any questions
regarding your Etihad Guest® accrual call 800 2324 (within the UAE) or +971 2
599 0700 (outside the UAE).

Hotel taxes and service fees

Etihad Holidays markets hotels under a “prepaid”
model, where we collect the full amount from you in advance and manage the
payments to the hotel/Feature/third party reservation facilitator on your
behalf. The booking shall be made by Etihad Holidays on your behalf and it
shall include two components to the reservation: amounts being paid by Etihad
Holidays to the hotel/Feature/third party reservation facilitator on your
behalf as well as compensation for services retained by Etihad Holidays. In
connection with facilitating your booking, the amount you are charged will
include tax recovery charges and service fees. This amount includes an estimate
to recover any amount paid to the hotel/Feature/third party reservation
facilitator related to your reservation for taxes owed by the hotel including,
without limitation, sales and use tax, occupancy tax, room tax, excise tax,
value added tax, good and services tax, and/or other similar taxes. The amount
paid to the hotel/Feature/third party reservation facilitator in connection
with your reservation for taxes may vary from the amount estimated and include
in the amount charged to you. The amount charged to you also includes an amount
to compensate Etihad Holidays for services in connection with the handling of
your reservation.

Etihad Holidays is not
the vendor collecting and remitting taxes to the applicable taxing authorities.
Hotel/Feature/third party reservation facilitator, as vendors, include
applicable taxes in the amounts displayed by Etihad Holidays and we hand over
such amounts directly to the vendors. Some hotels may charge a “resort fee” or
“city tax” upon check in that you are responsible for. Etihad Holidays is not a
co-vendor associated with the vendor with whom we book or reserve customer’s
travel arrangements. Some hotels are provided by Travelscape LLC or
Vacationspot, SA. and you will be advised at the time of booking if this is the
case. Taxability, the appropriate tax rate and the type of applicable taxes
vary greatly by location.

Rental car taxes and service fees

Rates for holidays
including a rental car do not include state/local taxes, petrol, optional
insurance, Collision Damage Waiver (CDW), under age driver charges if under the
age of 25, or airport charges, which are payable directly to the rental car
company. Rental car drivers must be 21 years of age or older. A valid driver’s
license and major credit card in driver’s name are required. Car rental
companies may require additional taxes and fees to be paid by you at their
rental counter when renting a vehicle.

5. Changes or cancellation by you

5. Changes or cancellation by you

To avoid change fees
and cancellation fees we highly recommend you purchasing comprehensive travel
insurance. Cancellation is defined as a change to the departure date, a
change in name (exceptions may be permitted for small corrections), a reduction
to the number in the party, rebooking airfare, and/or the termination of the
entire trip. All other changes to a reservation constitute an amendment. All amendments
are subject to availability. Separate cancellation policies may apply to
optional Features, public holiday and special event departures.

AmendmentsIf you wish to change your booking after a deposit has been paid, the Lead Name should contact their Travel Agent
if they booked via a Travel Agent;
or Etihad Holidays if they booked directly and
subject to availability, we will try to meet the request.
Cancellation terms will depend on the nature of the services, the type of
Holiday and package type booked:

a) Amendment fees for Etihad Holidays Packages

Amendment fees for Etihad Holidays Packages

Number
of days between the booked departure date and the date your request for
Revision is received by us

Number
of days between the booked departure date and the date your request for
Revision is received by us

Etihad
Holidays Amendment fee

48 hours or more

AED100/ USD25 per booking plus supplier fees (if any)

Inside 48hrs & no show

No refund

Important notes:Many
suppliers, particularly airlines, cruise companies, Disneyland® Resorts, Ski
& Safari operators and some hotels do not permit us to change names or
travel dates and impose full cancellation charges for amendments. Special Event
tickets including but not limited to Formula 1 are also non-refundable.

If
this is the case, we will pass these charges on to you, in addition to our
administration charges. Some accommodation types, particularly self-catering,
cruise ship cabin and hotel rooms with reductions for 3 + people, and are
priced according to the number of occupants. If fewer people travel than
originally booked there will be extra charges to pay, which will be advised to
you when you make the changes.

CancellationsIf
you or any customer named on your Holiday booking
wishes to cancel your booking once a
booking has been confirmed and an invoice or receipt has been issued, the Lead
Name must notify their Travel Agent (or Etihad Holidays direct if the booking
was made directly with Etihad Holidays) in writing. The cancellation charges
you will be required to pay will be calculated on the basis of the date we
receive the written notification and the booked departure date and the package
type that was purchased. Please note we cannot refund deposits, amendment fees
or insurance premiums. We strongly recommend that you take out comprehensive
holiday insurance which includes cancellation cover. We incur costs from the
time you make your booking and you agree that if you cancel your booking, you
will compensate us for our expenses and losses as per the table and paragraphs
below or if greater (for example if cruise companies, Disneyland® Resorts, Ski
& Safari operators and some hotels are concerned) the cost borne by us as a
result of your cancellation.

Cancellation
charges vary according to the type of Holiday booked and certain hotels and
products. You will be advised at the time of booking of the relevant
cancellation terms and conditions.

a) Cancellation fees for Etihad Holidays
Packages

Cancellation fees for Etihad Holidays
Packages

Number of days between the booked departure date and
the written Cancellation is received by
us

Number of days between the booked departure date and
the written Cancellation is received by
us

Cancellation penalty

25 days or more

AED400/ USD110 per person/ ticket plus supplier fees
(if any)

24 days or less &
no show

No refund

All
Holidays to Maldives, Seychelles and Mauritius during the Peak Season (i.e. 20
December – 15 January) are non-refundable if cancelled within 90 days of the
date of booked departure or in case of no show and the cancellation amount
equals 100% of the booking value.

Number of days between the booked departure date and
the written Cancellation is received by
us

Cancellation penalty

48hrs or more

AED200/ USD50 per booking plus supplier fees (if any)

Inside 48hrs & no show

No refund

During
Public Holidays and over Special Events stricter conditions may apply for some
hotels and suppliers. Cancellation terms & conditions specific to your
booking will be advised and confirmed at time of booking.

For
your own interest we strongly recommend that you arrange cover with a
comprehensive holiday insurance policy to travel on any of our Holidays. Please
contact your Etihad Holidays Agent for details.

For
any groups of ten or more customers travelling together special terms &
conditions apply, which will be advised during the booking process.

d) Standalone Hotel only bookings

For
all Standalone Hotel only bookings, the cancellation policy of the hotel will
be advised at time of booking. Some rate plans are fully non-refundable, other
rate plans can be changed, amended or cancelled free of charge until a
specified period of time prior to the booked arrival date. For all changes to standalone Hotel only
bookings please refer to the hotel terms and conditions provided at time of
booking. In addition to fees imposed by suppliers, Etihad Holidays is charging
a fee for all amendments and cancellations.

6. If we have to change or cancel your holiday

6. If we have to change or cancel your holiday

We
will do our utmost to deliver your Holiday as booked. As we plan the
arrangements many months in advance we may occasionally have to make changes
and we reserve the right to do this at any time.

If
we have to make a Significant Change (as defined below) in circumstances where
there has been no Force Majeure, we will notify the Lead Name or your Travel
Agent as soon as practically possible and you will have one of three options to
choose from, within the notified period:

accepting the changed arrangements;

transferring
to another holiday offered by us and paying or receiving a refund for any price
difference; or

cancelling
your holiday and receiving
a refund of all monies
paid to us (excluding
any
travel insurance)

Significant Changes are limited to changes
involving:

Your
departure airport;

Your
destination area;

A
change of accommodation to a lower star grading; or

Your
departure time from your Etihad origin
airport, or length of holiday by more than 12 hours (excluding
transport delays once you have checked-in).

7. Refunds

7. Refunds

In
cases where any part of your Holiday is on a request basis, the deposit or final
payment will only be refunded in full if Etihad Holidays is unable to confirm the
booking and no cancellation charges apply to any confirmed components of the Holiday.

No
refunds will be available on unused services.

No
refund will be given in any circumstances unless original travel documents and invoice
are returned to Etihad Holidays

Subject
to the above conditions, refunds if any will be processed within 21 days of the
presentation of the original travel documents and invoice to Etihad Holidays.

Any
refunded payments will be processed by the same payment method used to make the
booking initially and to the same payee. The exception for this will be cash payments
received by Etihad Holidays for Holiday packages which will be refunded
in the form of a
cheque to the original payee on presentation of valid identification.

8. Our liability to you

8. Our liability to you

We accept responsibility for ensuring
that the Holiday you book with us
are supplied
as described in our brochure or on our website.
If any part of the Holiday is not provided as promised,
we will pay you appropriate
compensation if this has affected your enjoyment of your Holiday.
We accept responsibility for the acts and / or omissions of our employees and agents. Our liability in all cases (including in cases of gross negligence) except for death or bodily injury shall be limited to a maximum
of the cost of your Holiday and any reasonable
directly attributable costs.

We accept no responsibility for any delays or cancellations or non-availability of any meal or service
due to Force Majeure.

In
rare cases errors may occur when inputting prices into our reservations system
or when printing our brochure. We regret that any contract entered into on the
basis of an erroneous price will be void. Accordingly, you cannot seek to rely
on an erroneous price when booking a Holiday. In the unlikely event of a
booking being made following a systems error we will advise you as soon as
possible and offer you the choice of either a cancellation with a full refund
or continuing with your arrangements upon payment of the difference in price
applicable.

You
should note that the acceptance of any liability on our part in any
circumstances is subject to the amount of any claim against Etihad Holidays
being reduced by any amount paid to the claimant from time to time for the same
claim such as (i) any employee, agent or supplier of Etihad Holidays who is in
any way responsible for the death, injury or illness you suffer and / or (ii) under any relevant insurance policy
held by the claimant.

If
you, or any customer named on your Holiday booking, suffer death, illness or injury whilst overseas
arising out of an activity which does not form part of your Holiday
arrangements, we shall at our discretion, offer advice, guidance and
assistance. Where legal action is contemplated and you want our assistance, you
must obtain our written consent prior to commencement of proceedings. Our
consent will be given subject to your undertaking to assign any costs and
benefits received under any relevant insurance policy to ourselves. In any
case, we limit the cost of our assistance to you and all customers
named on your Holiday booking to maximum AED 10,000 or USD 2725.

In
respect of Etihad flights included in your Holiday we will use our reasonable
endeavours to ensure that in the event of a delay exceeding 3 hours, you will receive
light refreshments, in the event of a delay exceeding 6 hours, you will receive
a main meal, and in the event of an overnight delay, wherever possible, you will
receive meals and accommodation. This section 9.6 is subject to the availability of meals and / or accommodation,
and the policies of third party operators, at the location of the delay.

We
do not recommend, arrange or endorse any specific
medical services or medical service providers. Notwithstanding anything herein,
we will not be liable for any damages, claims, injuries, health risks, losses, liabilities,
incidental or consequential damages (collectively known as “damages”) whatsoever
and howsoever caused, arising out of, or in connection with, the use or misuse of
the medical services received during your Holiday, whether such damages arise in
contract, tort, negligence, equity, statute law, or by way of any other legal theory.

If
we make arrangements for you with any third party to provide any services other
than carriage by air, or if we issue a ticket or voucher provided by a third party
such as surface transportation,
hotel reservations, car rental, or any other activities, in doing so we act
only as your agent. We will have no liability to you for any such services we
arrange for you unless any loss or damage is caused solely by our gross
negligence and in such case our liability shall be subject to this section 9 of
these Booking Conditions. The terms and conditions of the third party service
provider will apply, such conditions are available from us upon request.

9. Your responsibility

9. Your responsibility

You must ensure that you and all customers
named on your Holiday booking have valid passports,
any appropriate visas and vaccinations. We are not liable for any costs, delays or illness resulting
from your failure to meet these requirements. You are solely responsible for all
such costs, delays and illness.
Please check with the appropriate tourist board/embassy of the destination you are travelling to prior to departure to ensure you have fulfilled any visa/passport
requirements in good time before you depart.

You
are responsible for providing all information to us which we or any airline or other
carrier or customs or governmental body may require. This may include information
about your name, passport number, nationality, date of birth, gender, country of
residence, travel history, occupation, home address, point of origin, final destination
and address at destination.

You
are responsible for ensuring that any existing medical conditions or disabilities,
which may require assistance, are declared to us before you book your Holiday or,
if newly diagnosed, before the date of departure. We can only accept your booking
upon the clear understanding that we cannot be liable if any carrier refuses to
accept you or any customers named on your Holiday booking as
a passenger if this information is not made known to us. In all circumstances it
remains your responsibility to ensure that you are fit to travel and to participate
in all of the services and facilities which you have booked and undertaken and also
that you have taken the relevant travel and medical insurances. We reserve the right
to ask for further medical information from you if you notify a health matter to
us and to refuse or cancel your Holiday in our absolute discretion.

You
are responsible and liable for the behavior of yourself and all customers named
on your Holiday booking. We or our suppliers reserve the right to refuse your booking
or to remove you and/or any customers named on your Holiday booking from any Holiday arrangement if you or any of the
customer named on your Holiday booking is
reasonably deemed to behave in a disruptive or dangerous manner. We will make no
refund or payment of any costs incurred by you or any customers named on your Holiday booking under these circumstances, and you may face criminal
prosecution.

You
are reminded that Captains of aircraft have absolute authority over the aircraft and its passengers
whilst boarding or in flight. The Captain or other authorized representative of an airline can refuse to carry anyone if they are unruly or are
otherwise unfit to travel or are a danger to the flight or other passengers. If you are
refused carriage in these circumstances your Holiday will terminate immediately and will be considered as a cancellation by you in accordance with section 6.5 in such circumstances
we will have no further responsibility or liability to you or any customers named on your Holiday booking.

If you participate in any activity
(including any sports, water sports or winter sports)
whilst on Holiday such participation is at your own risk and it is your own responsibility to obtain the relevant insurance.

If you receive any medical services whilst on Holiday you acknowledge and agree that such
services shall be taken at your own risk and it is your own responsibility to consult
appropriate health professionals
on any matter relating to your health and well-being.

10. Insurance

10. Insurance

For your own interest we strongly
recommend that you arrange cover with a
comprehensive holiday insurance policy to travel on any of our Holidays. Please contact
your Etihad Holidays Agent for details.

11. Complaints

11. Complaints

We plan all the Holiday arrangements with great care, and in the unlikely event of a complaint about any aspect
of your Holiday, it should
be reported immediately to the Etihad Holidays’ local representative or to the Etihad Holidays Sales & Service Team (+971 2 599 0700), who will
give a priority
response to resolve in-resort issues.

Should the matter
not be resolved while you are on Holiday, any complaint must be submitted in
writing within 30 days of return from your Holiday to your Travel Agent or to
Etihad Holidays, Guest Relations Department, P.O. Box 35566, Khalifa City A,
Abu Dhabi, United Arab Emirates, or by e-mail to feedback@etihad.ae

We
regret we cannot entertain claims outside this period.

12. Important Notice

12. Important Notice

Etihad
Holidays, its
employees, officers, directors and shareholders (collectively, “Etihad
Holidays”) does not own, control or operate any hotel or any land and/or water
transportation vehicles including without limitation, helicopters, boats,
rental cars, ground transportation vehicles, transport companies, shuttle
services, buses, or local tour companies which may offer excursions or tours.
Etihad Holidays occasionally enters into contracts with hotels and air, land or
water transportation companies, but all such entities are owned and operated by
independent contractors. Etihad Holidays is not responsible for any negligent
or willful act, omission or failure to act on the part of any such entity or
its employees, or of any other third party beyond its direct control.

In
order to process your booking and to ensure that your Holiday arrangements run
smoothly and meet your requirements, we will need to use the information which
you provide to us, including your name, contact details special needs/ dietary
requirements. We will ensure that proper security measures are in place to
protect your information. We will share your information with the relevant
suppliers concerning your Holidays arrangements. This information may also be
provided to security and credit checking companies, public authorities including
customs and immigration if required by them, or as required by the applicable law.
Except as set out in these Booking Conditions, we will not share your
information with any person who is not a supplier concerning your Holiday
arrangements. In making the Holiday booking, you consent to this information
being shared with the relevant suppliers. Please note that where this information
is also held by your Travel Agent, this information will also be subject to
your Travel Agent’s data protection policy.

The Etihad Holidays name and logo may
appear on posted or hand-held signs at your hotel, at the airport of your
departure or destination, in vans, buses, coaches or elsewhere during your
vacation. This use of the Etihad Holidays name and logo is solely intended to
help you identify persons or entities who might provide services to you during
your trip, but does not indicate, and should not be understood by you to
indicate that Etihad Holidays owns, controls or operates any entity displaying such a sign,
or that Etihad Holidays employs or controls any person holding or displaying
such a sign.