THE EUROPEAN COUNTRY THAT WILL MAKE A DIFFERENCE TO YOUR OUTSOURCING PLANS

An East European outsourcing location is hot on the radar of value-driven and customer-oriented businesses. Romania has been steadily climbing in rankings and is currently one of the Top 10 BPO and KPO locations in Europe according to the Tholons Top 100 Outsourcing Destinations 2015.

Conectys has chosen Romania to offer you a unique mix of outsourced services based on local multilingual and multicultural talent, global processes and proprietary Business Process as a Service technology.

If you are looking for an outsourcing company in Eastern Europe to help accelerate your European and global expansion, look no further.

With over 11 years of experience in call centre outsourcing services, Conectys is the perfect match for you.

Why outsource to a call centre in Romania?

Lower cost: It registers a lower cost of living and labour than Western Europe.Talent pool: It supplies businesses with over 300,000 highly skilled, graduates every year, 3 times more than neighbouring outsourcing destinations.Multilingual: It offers a rich pool of bilingual / trilingual speakers.Multicultural: It’s culturally aligned to both Western and Eastern Europe.Business continuity: It enjoys a temperate climate, without the threat of major natural disasters.Technology: It’s among Top 5 European countries in telecommunication and internet infrastructure.Proximity:It’s less than 3 hours away by plane from all major European hubs.

Why is Conectys the best outsourcing partner?

Conectys is more than a Romanian call centre provider.

From our headquarters in Eastern Europe, we find the best multilingual, multicultural agents and equip them with the best processes and tools to bring you value at a competitive price.

Conectys is a one-stop shop:

24/7, accent-free call centre support in over 35 languageshigh scalability and cost-competitive infrastructure from 5 global locationsmultichannel call centre solutionsconsumer insights through real-time tracking of Customer Satisfaction and Net Promoter Scoretenured consultants who work with you to analyse and improve processesa culture of collaborative, outcome focused partnershipsup to 60% cost reduction compared to onshore service deliveryaward-winning European call centre solutions

We might be a 2016 Gold Stevie® winner and the 2016 BPO Firm of the Year as far as industry experts are concerned but nothing makes us happier than earning the praise and respect of our clients.

Let us share our hard-earned knowledge with you.

We go the extra mile

Your brand, your product, your customers - at Conectys, we are dedicated to helping you shine, and that means making sure you get the most out of our European call centre collaboration

You see what we see

We offer transparent access to reports and data analytics through our automated Business Process as a Service platform and automation software, ConectysOS.

Your success is our success

We measure customer satisfaction and NPS in real time, and relay direct customer feedback, enabling you to take informed decisions regarding you products and services.

You are a partner

We take a partnered approach to outsourcing and discuss action plans, expectations and industry changes to better understand and improve both our services and yours.