Bad Customer Experience: 5 Tips from Professional Mediator

Have you ever had a bad customer experience? Whether you were put on hold forever, dealt with an incompetent representative, or continued to experience poor service due to unresolved issues, these are all common blunders in the customer service industry. When the customer experience is less than your best, businesses lose big and it can be very costly. According to Lee Resources, 91% of unhappy customers will not willingly do business with you again. Let’s face it, mistakes happen all the time, it’s not what you say, but what you do to keep the customers happy.