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Mobile Weather for Windows Mobile™ Smartphone Support

Below are answers to some common questions about the WeatherBug Mobile Weather for Windows Mobile™ Smartphone. If you do not see your question here, please
fill out a Support Request Form or visit the WeatherBug Forums.

After you purchased WeatherBug at one of the two available sites (Handango.com or
Smartphone.net), you should have received your activation code in an email sent
to you. If you have lost your activation code, please contact Wireless Support with
your order information and we will retrieve it for you.

Once you have your activation code, start the WeatherBug application on your Smartphone.
At the first screen, you will be asked to either "Continue" or "Activate". Choose
"Activate" to proceed to the Activation screen.

On the Activation screen, enter your code in the text box and choose "Activate".
Please be sure to enter the code exactly as it appears in the email you received.
If the activation is successful, you should see a message that says "Congratulations!
Your activation was successful. Please enjoy using WeatherBug!"

If you have already started the application and are in the Free Trial, you can also
get to the Activation screen from the Home screen (with the thermometer and wind
gauge) menu by choosing choice "7" (Options) and then choice "3" (Activate).

Yes! In addition to including navigation in the menus of all the sections, we have
added shortcuts to make it even easier to navigate all the available content.

First, from any of the "content" screens (Forecast, Radar, Live Cameras, etc.),
push the "#" key on your phone to update the screen's data with the most up-to-date
data.

Second, when you are viewing the "Home" screen of the application (with the thermometer
and wind gauge), you can use the following shortcuts, as opposed to the menu, which
is also available on the right soft key.

Press the following numbers on your phone to open the corresponding sections:

Station: If your favorite station occasionally drops from WeatherBug or
even the list of available stations, it could be that the station you've chosen
is a "near real-time" or "nearly live" station. Near real-time or nearly live stations
are operated by the National Weather Service and are often found at airports. We
bring you these NWS stations in order to maximize the number of stations where you
can access weather data.

Real-time stations transmit weather data constantly while near real-time only report
periodically. All exclusive WeatherBug stations are real-time. If you are accessing
a near real-time site, it will not appear on your station list when it is offline
and WeatherBug will default to the next closest station that is online.

With over 8,000 stations in our network, there may be some problems that either
cause invalid weather data or no data at all at certain stations on any given day.
We have an automated system that sends faxes and emails to our Points of Contact
at stations that are down. Unfortunately, we don't always know immediately what
the problem is and must wait to hear from our contact to be able to determine the
problem and to offer assistance. Stations accessible through WeatherBug are owned
and maintained by the school or business at that location. It is rare that a station
goes down permanently. We will continue to try to get this station back online.

Camera: Like our network of tracking stations, we strive to keep our over
1,000 weather cameras operating all the time. However, we do experience trouble
from time to time with the cameras and need to take them offline while we address
the issue. When a camera is offline, you will see the next closest camera in the
Live Cameras section of the application. To download the WeatherBug desktop application,
visit www.weatherbug.com.

You can submit photos by emailing them to photos@weatherbug.com.
Many camera phones allow photos to be sent directly from the phone. For the best
chance for your photo to be approved by our staff, be sure it shows the great weather
and scenery that we have across the United States and include your name along with
the location the photo was taken. Please allow up to 72 hours to see approved photos
on the WeatherBug application.

Users can also view and submit photos directly through the WeatherBug desktop application.
To download, visit www.weatherbug.com.

Approved photos can be viewed in the Your Photos section of the WeatherBug desktop
application by selecting the Camera Phone photo album. If the photo is judged to
be one of best submitted photos, it will be also be displayed in the "Hall of Fame
2005" album. You can view this photo album in the Community Photos section of WeatherBug
on your Smartphone.

For the best chance of your photo being approved by our staff, be sure it shows
the great weather and scenery found around the world, and include your name along
with the location the photo was taken. Please allow up to 72 hours to see approved
photos on the WeatherBug desktop application. To download the WeatherBug desktop
application, visit www.weatherbug.com.

In order to download the latest weather data and images, your phone needs to connect
to the Internet - either wirelessly or through your computer's connection when your
phone is docked. This error message indicates that the phone is not able to connect
with WeatherBug's servers to retrieve the data. If you see this error, try moving
(if possible) to a location with a better Internet connection, or trying again when
in a location with a stronger signal.