All products offered in our store are guaranteed for a minimum period of one year and if granted by each manufacturer and / or legislation. We strive to ensure that our products are backed by well-known manufacturers that provide verification systems and quality of the products they manufacture, as well as the best master craftsmen for handicrafts. To deliver care with maximum protection and detail packaging of the product purchased to arrive at your home in perfect condition for you to enjoy your purchase.

If for any reason you are not satisfied with your purchased product over the Internet, it has a period of 21 days, counting from the date of delivery of the product to return it without explanation. In this case the shipping and collection borne by the customer.

Our domiciilio is:

Nudecom Acilegna S.L.

C / Isaac Albeniz # 1

30400 Caravaca de la Cruz

(Murcia) - SPAIN -

Before making such refund the customer must contact our sales department within info@cruzdecaravaca.com indicated through email or phone, which will indicate the return process will not be clear and the customer will tell us chosen method of return and what you want to do. Any return without this prior notification will not be recepcionada. To support the return must be in perfect condition both the product and its packaging originates, no scratches or broken or damaged packaging and including all documentation accompanying the product and packaging accessories.

The client must make a correct packaging to ensure damage-free transport. Once received and checked by our staff that the product was in the same condition it was sent, we will proceed to refund the amount according to the method of payment by the customer.

You can contact us at Treves:

By e-mail: info@cruzdecaravaca.com

By phone: 661 305 616 Spain 661 305 616 0034 or International.

To make a return:

METHOD A) You send us by registered mail uninsured (and correos.es can check the tracking number when we deliver it). You should put the return address data who made the order.

METHOD B) can send MRW to pick your order, discounting the amount of the purchase price of 5.95 e.

Once we receive (*) proceed to pay him the amount of your purchase by the same method that you paid: credit card, Paypal, or bank account that you provide the 20 digits to make transfer if paid by bank transfer or contrareembolso. Put the account number if applicable, within your refund in a note. This option is only valid for Spain (peninsula)

To make a return to change article:

METHOD C) more comfortable for you, this way you save the emails go, packaging, etc. Just having items in their packaging as received and MRW in 24 hours removes them and gives the new article all at once. To do communicate by mail or phone call info@carterasybilleteros.es 661305616:

- When will they be at home

- The new model, color and size you want us to send

The cost of the two shipments (collection and new delivery) is 9.95 e. If there is a difference to either side contactatermos to tell us how you make payment, or we compost. This option is only valid for Spain (peninsula)

METHOD D) You send us by registered mail uninsured (and correos.es can check the tracking number when we deliver it).

You should put the return address data who made the order. Indicate shipping within the new model, color and size you want.

Once we receive (*) proceed to send the new model. If there is a difference to either side contactatermos to tell us how you make payment or we compost, always before sending the new merchandise.

(*) To support the return and / or change must be both the product and its packaging in perfect condition, no scratches or broken or damaged packaging and including all documentation accompanying the product and packaging accessories.

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