Who to contact in a gas or electrical emergency

Emergency contact information for gas and electrical faults

We all depend on electricity and gas, but it needs to be treated with respect.

Gas emergencies

If you smell gas, think you have a gas leak or have any concerns regarding carbon monoxide, immediately open all windows and doors and extinguish any naked flames including cigarettes, then call the Gas Emergency Services free on 0800 111 999(1). This is a national number and is available to all areas.

Electrical emergencies

Your electricity network operator looks after your electricity supply. If there’s an electrical emergency or power outage at your home, you’ll need to ring your operator. Scroll down to find your electricity network operator’s emergency contact number. To work out who your electricity distributor is you’ll need the relevant two digits from your supply number, which is shown on your electricity bill. This number is made up of 13 digits. The two digits you need can be found in the bottom-left of the ‘S grid’. The image below shows an example of this.