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We would kindly ask our customers to complete their PAYMENT within 3 days, otherwise items will be re-listed.

We will happily exchange or refund items, when returned to us within 14 days in their original condition, fit for re-sale.

PLEASE NOTE: We do not combine postage on multiple auction items that are bid on, ending, or won over several different dates.

We do not cover your costs for returning any items, unless faulty.

If you choose to return or exchange any item, please return to us at LOVE LOLA LTD, Jenda House, Cray Road, Sidcup, Kent, DA14 5DP. Please include your user ID and reason for return so we can process your return more efficiently.

As With All Ebay Traders Postage Costs Are Not Refundable. Refunds Are For The Cost Of The Item Only And Will Be Refunded Via Paypal.

Please make sure that you bid on the correct items as we do not exchange colours or sizes once the auction has ended (unless otherwise agreed).
PLEASE NOTE, WE DO NOT ISSUE REFUNDS ON AUCTION ITEMS.

We will refund postage for faulty goods only.

For hygiene reasons, jewellery and underwear returns cannot be accepted.

Love Lola simply cannot refund or exchange a garment that we consider to be soiled, this includes items returned smelling strongly of cigarette smoke or is not in its original condition or packaging.
After Love Lola has received your item, it will process the refund/exchange and notify you via e-mail. The refund will be by the same method of payment that you originally used.
We politely ask that any queries be sent via ebay messaging.
Thank You.