Please post your TECH ISSUES for Wanderland here

If you are having problems getting the game to work correctly, we highly recommend going to our Big Fish Games Help site. Using our Big Fish Games Help site is always the quickest way to get technical problems resolved. Here are a few suggested articles that have helped many people correct these types of problems in the past:

While we can offer a known solution for technical issues in the Forums, or other tech savvy pond residents can swim by with good tips and suggestions, we cannot provide the same excellent level of support provided by our Customer Support team.

The Forums are not very well suited for the kinds of information gathering and troubleshooting that get these types of issues corrected quickly.

If there is a problem with the game, our Support Team can also gather necessary information on what types of computers are being affected by the problem and deliver this information to the developer for a fix.

If you are not able to get a game working properly using our Big Fish Games Help site, please get in touch with our Customer Support team. You can find a link to contact our Technical Support TeamHERE.

When posting in this thread and also when contacting our Support Team, it would be helpful if you could state what system you are playing the game on (i.e. PC, MAC or Mobile), so we can provide you with the appropriate support as quickly as possible.

*Finally, please reserve this thread for tech issues only. If you are seeking game play assistance (i.e. hints and tips), the best thing to do is to start a new thread in the game's Forum by clicking on 'Create New Discussion.'

Re:Please post your TECH ISSUES for Wanderland here

I downloaded the game and installed it with no problem. I clicked the icon to start the game and the game screen window came up but the game closed on its own after about a second. There was no error message telling anything. I sent a ticket in for support and a dr. felix report. PC version

Re:Please post your TECH ISSUES for Wanderland here

Game installed well, looked good, etc. but after about 10 min. of playtime, the mouse became sluggish and not always on "target" area. Restarted with no additional probs but when I tried to click "find" after accepting the quest, the game closed itself. Tried 5 times at different portals, in different order, same result especially with woodland and swamp portals. If there's a fix for this it'd make the game playable, and a keeper. When I reopened after auto closure, most recent items found were gone in all but 1 try. If there's a fix for this, please let me know. Thank you.

Re:Please post your TECH ISSUES for Wanderland here

there have been times when i have beat the scenes on curse mode and it tells me i have won but after the timer winds down it comes back with the curse still there.... whats the go with that it has already taken me 2 or 3 goes to complete and yet im back at square one

Re:Please post your TECH ISSUES for Wanderland here

Whenever I have just enough points of energy left to move to a person, scene or portal which will leave me with zero points at the end of the manoeuvre, the game takes my points but doesn't move me all the way to them! for example I have 2 energy points left and the Leprechaun portal is 2 points away, the game moves me to one point away and takes both points of energy! This has happened countless times now.

Re:Please post your TECH ISSUES for Wanderland here

At the pier, the blotter doesn't react when I click on it, when it is in the left corner. I started over and reinstalled but the same thing happened. I can't proceed. I am waiting for an update to correct this so I can play. I did try clicking on each pixel but no-go.

Also In beauty's tower, I have a progress quest to get the Ink of fate and fill the bat Ink Pot, when I put the pot on the place the arrow is indicating, it snaps back to my inventory.

Re:Please post your TECH ISSUES for Wanderland here

At the pier, the blotter doesn't react when I click on it, when it is in the left corner. I started over and reinstalled but the same thing happened. I can't proceed. I am waiting for an update to correct this so I can play. I did try clicking on each pixel but no-go.

Also In beauty's tower, I have a progress quest to get the Ink of fate and fill the bat Ink Pot, when I put the pot on the place the arrow is indicating, it snaps back to my inventory.

I have another unclickable item in the Green Swamp, it's the lock located on the left, mid screen.

Re:Please post your TECH ISSUES for Wanderland here

My game was going great guns until all of a sudden it slid to the right and my horse and rider trot along the top of the screen and won't come down. Entering a scene like the library goes ok until the horse needs to come,then it just flicks out again. Tried re-installing game but to no avail.

Re:Please post your TECH ISSUES for Wanderland here

We tried and tried AGAIN at the Crypt to get the bridle to complete the Riding Set Collection in the hope that completing that quest would activate the other quests that are waiting. After 65-80 times through the HOS, we still didn't receive the bridle, but we DID level up. Level 24 now, but still FRUSTRATED!!!

The find path would vary between sending us to the Crypt and the Ice Cave. We also did a few HOS in the Ice Cave WITHOUT receiving the bridle.

What's up? Is this the end of the current game content??? Must we wait for an update to continue? Please advise ASAP. Thanks!

Re:Please post your TECH ISSUES for Wanderland here

As I searched the HOS scene about every 3rd or 4th search I did not advance the 1% for the search. The reason I noticed this is because in order to complete a quest for the Shaman the item I needed to get would only be available at the 5th level at the Pier. I was at 15% on the 4th level, as this was my only quest I played it exclusively for 2 days. It took me 92 searches to achieve 98%.

Re:Please post your TECH ISSUES for Wanderland here

Like some other players, some active quest items aren't showing a ! in the scenes.

This has happened for the quest named "To Bathe or Not to Bathe". I need to get 2 crimson flowers which aren't appearing as a thumbnail in untimed ABC mode and the Sky Water is showing in second place as a thumbnail but hasn't a ! next to it. This results in me not being able to complete this quest.

Re:Please post your TECH ISSUES for Wanderland here

dont waste your breath Rumbi i put in a dr felix over this and after 4 days wait i just got back crap that wasnt even relevant its like they didnt even look into it just gave back frequent problems players have pre formulated responses with a sentence saying if this didnt help contact them again & wait another four days .... i dont think so and they gave me a voucher to move onto another game .... again i dont think so. i wanted them to truly look into my issues not give me generic responses and not encourage me to move onto another game.... how pathetic Big Fish!!!! i enjoy this game and i want to play