pls help I'm frustrated!

Because it is not workin, I have uninstalled my bb desktop software.....and I'm trying to install a new version, its telling me "Some of the installation files from the previous versions of the software could not be removed. Make sure that no other application is using these files". What does that mean? Pls I'm tired. And frustrated!

It starts with a process for cleanly starting over, and there is some discussion, and there is also a post (15) with links to older Desktop Software versions, if those are needed. Note that this is not, by any means, guaranteed to work...but it has worked for many to resolve issues they are having.

New to the Community? Click here and also here for helpful guidance. Also please click here for additional helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions. If anyone has been helpful to you, please show your appreciation by clicking the button. Need a reference to BB10 OS/SR versions? Click here. Need a specific BB10 AutoLoader? Send me a private message.