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FAQs for Timekeeping

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I. Why do I have an incomplete attlog/transaction logs/attendance logs?

Software: Mustard Seed Time and Attendance Management System

Bio Office

1st Option2nd Option3rd Option

This problem may occur if the date format is different. In Mustard Seed Time and Attendance’s case, the default short date format is M/d/yyyy.

To edit the date format, go to Control Panel > click small icon > go to Date and Time > change Date and Time > change Calendar Settings > Date > edit the short date, and then click Apply. The change will occur even if you don’t restart the computer.

NOTE: This problem occurs mostly in Windows 10 and 8.

Go to Miscellaneous Settings > Database Utilities > Compact and Repair Database > in Before Compacting, the percentage value SHOULD be 0%. It shows that the database is healthy.

Go to Timesheet > Purge > choose the Date Covered that needs to be purged. Close the Bio Office and open it again, Re-download the attlog and then try to generate the report.

II. How do I assign and unassign an employee?

Software: Mustard Seed Time and Attendance Management System

Bio Office

Assigning and Unassigning are used to synchronize the data needed by Bio Office with Biometric. However, before doing it, you must have the list of employees in the employee section.

Solution: Using the IP Addresses, input an IP address on both Biometric and Computer. Make sure that the IP addresses are in SERIES. For example, if the IP address of Computer is 192.168.0.97, then the IP address of Biometric must be anything from 192.168.0.1 – 254, excluding the 192.168.0.97, because there will be an issue or error. After which, try to ping the biometric IP using Command Prompt. Then use Mustard Seed Time and Attendance to connect the two devices in Device Management > Fingerprint and Card Assignment Module and choose the ZK series, input the data needed and then download in and out from the device.

IV. How to compute the Overtime and Undertime?

Software: Mustard Seed Time and Attendance Management System

Bio Office

Solution: The computation for Overtime and Undertime is 60 (minutes) multiplied by the decimal value in the column of Overtime or Undertime. Whole numbers will be read in hours.

Example:
OT = 0.15
UT = 0.13

60 x 0.15 = 9 (minutes)
OT = 0 hour and 9 minutes

60 x 0.13 = 7.8 round it up to 8 (minutes)
UT = 0 hour and 8 minutes

V. ZK connection failed.

Software: Mustard Seed Time and Attendance Management System

Bio Office

1st Option2nd Option

Right click the Mustard Seed Time and Attendance shortcut and then open the file location and then run the DLL Fix for ZK.

Run the latest patch file and the DLL for K21 and K30 (if the device is K30 and K20)

VI. The report generated was completely blank, what should I do?

Software: Mustard Seed Time and Attendance Management System

Bio Office

Solution: Right click the Mustard Seed Time and Attendance shortcut and open the file location, and then run CR85Fix.

VII. The application was running on processes but cannot be seen on the taskbar, what should I do?