If you’re not recording your customer service calls, lacking the proper cybertronic chips implanted in your jelly-like gray matter, Lifehacker has some great advice: keep track of your customer service issues through email. As their reader writes:

Amazon has become one of the de facto locations for customers to write up their experiences with products—even if they didn’t buy them from Amazon. Now Amazon is toying with even more customer interaction in the form of ‘ProductWiki,’ a collaboratively-edited description page for each product.