PRIVACY

On this page you will find our “PRIVACY Statement”

Your Privacy is of the utmost importance to us and we will never do anything to jeopardize that.So many organisations pretend to protect your privacy but never do, we are not one of those companies. We have spent a huge amount of time, effort and money putting in policies and guidelines to protect your privacy. From the latest SSL certificates to Security and Privacy experts from Qantas and Westpac offering their expertise and helping to form and implement strategies to protect our customers.

Your email address and personal details will never be sold or rented to anyone under any circumstances.Your Credit Card details are never stored or recorded by us and we use secure Payment pages for you to complete your transaction.Your personal details are not stored on personal or business computers, EVER, they are kept safe and secure on our encrypted server. We use the latest AES 256bit encryption system provided Comodo CA ” We change our server passwords weekly and we never use the same password twice.

Making contact with us to discuss an order or any concerns regarding your account is easy to do, but, we will verify that you are the account holder and will only discuss details regarding your account with the account holder. Because of the nature of our products we will never release account information or purchase information to a third party even if you have authorized it.
Contacting us via email will also involve a few security questions before we will release any information regarding your account or purchases. We need to make sure that you are the account holder. If contacting us via email ”You will need to email us from the exact email address you used to open your account with us, all emails from non member addresses will be deleted immediately and not responded to.

For customers using, Hotmail and Yahoo email addresses we may contact you via the phone number you have provided us at time of joining our site if you have placed an order just to verify that you are who you say you are. We understand that privacy and shopping anonymously can be a priority with some of our customers, but we need to protect ourselves and our customers from fraudulent activity. We reserve the right to do regular security checks, especially for new customers, this may include, but not limited to, IP traces, White page phone number listings, phone and email verification checks and Electoral Role details. If we find any discrepancies we may immediately suspend your account and cancel any order that you may have placed with us until these details are rectified to our satisfaction.

If you think our policies are unfair or think we may have breached your privacy in any way please feel free to contact the OPC (Office of the Privacy Commissioner) at privacy@privacy.gov.au

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