Second post of this since the first was apparently thought in error to be SPAM:

My wife and I have several instances in which we each have a unique account with the same business (a bank for instance), and while each account requires a unique user ID and password, both accounts obviously utilize the same domain name for the sign on screen. When I attampt to set up the second account within Sticky Pro 6, the application warns of a duplicate domain and refuses to allow the second set up. I have searched both the application help facility and your web site and am unable to find a solution.

Thank you so much for the fast and informative response. With your help, I puzzeled my way through one, so I think I understand; however, I seem to have another issue.

Even though Sticky 6 loads on PC start up (it is in the system tray on lower right with time/date, etc.), it does not automatically load as a browser add-on when I run IE9. This means that Sticky does not recognize a logon screen if I load it via the browser. It does seem to add to the browser either when I manually add an account through Sticky or when I access an account already loaded into Sticky. I have been through all of the setup options, and Sticky does "know" I am running IE9.

Sorry to be unclear. The "logon screen" to which I am referring in my question is that of any secured web site to which I must provide a user ID and password. I would think that once I provide the master Sticky password (for access to Sticky), Sticky would automatically load to the browser if the browser were already open or at the time the browser is opened.

I have 17 web accounts set up in Sticky and no, IE is the only browser I use. Safari is installed because I have an iPad, but I do not use it as a browser. To use Sticky for accessing an account, I right-click the Sticky icon in the quick launch tool bar and then left-click the particular site desired.

After some experimentation, it appears to me as though Sticky does not automatically load and remain loaded to IE9 after I enter the master Sticky password. This could be incorrect though.

In order to assist us in resolving your issue, kindly send us the information included in the Sticky Password 'System info' file.

The System info file can be found by

1) Right-clicking on the Sticky Password icon in the System tray icon
2) Select Help
3) Click on "System info..."

A window will appear with the pertinent Sticky Password technical information that will be used to analyze your issue. NO passwords are included in this information! We do NOT know or collect any password information.

It seems that you copied only a part of the system info. Please try it once more.

In order to assist us in resolving your issue, kindly send us the information included in the Sticky Password 'System info' file.

The System info file can be found by

1) Right-clicking on the Sticky Password icon in the System tray icon
2) Select Help
3) Click on "System info..."

A window will appear with the pertinent Sticky Password technical information that will be used to analyze your issue. NO passwords are included in this information! We do NOT know or collect any password information.