March 2019

Chatbots on a messenger platform such as Facebook have the ability to automate customer support. By 2020 Gartner predicts that greater than 80% of customer interactions will be automated. The data supports chatbots will be providing personalized problem-solving. 22% of business consider leveraging improved customer experience as the most important Read more…

It is almost impossible these days to have not heard of or encountered bots. So, what is a bot and how has it integrated itself into our lives? Bots have been around for a long time; search engines like Google have extensively been making use of bots, also known as Read more…

A long queue line of customers is a good problem to have at your restaurant. It signals your business is performing well and growing during peak hours. The problem arises when the service time doesn’t match the volume of orders, which keeps the line moving slowly and leaves customers impatiently Read more…