Donor Central Import Suggestions Window is Blank for on Premise Customers using DonorCentral v2 and V4 with Progress 10 after TLS 1.0 Deprecation Part II

After TLS 1.0 was deprecated on Tuesday night, the Import Suggestions window is blank, no new suggestions are importing.

Article
Number:119480

Products:

FIMS_FIMS

This issue is due to Progress 10 not being fully TLS compliant. In order to resolve this issue, you will need to upgrade to Progress 11.6.4. In the mean-time, until the Progress upgrade is completed, you can use the following work around:

You will need two files to fix this issue, only one is copied to the article due to limitations of the number of attachments that can be added to Knowledge Base. See KB 119480 for the other file.

You will most likely have to create the eadvisor folder in found\fims\custom\gui

If you already had an eadvisor folder in found\fims\custom\gui and if there is already a file there with that name, re-name the old one first before coming over the new one.

Copy the attached c90bc37d.0 to the dlc\certs folder. Note: If you use a terminal server or remote desktop server that has its own Progress installation, you will also need to copy the certificate to the dlc\certs folder on that server as well.

Select Files on radio set and type in eadvisor into the Path and filename to compile. In the Path and Filename field make sure you are typing in eadvisor just like shown in the blue circle. You are not typing in a full path there.

Ignore the file paths in the Compiling Files window as they will be different that what you will have on your server:

Steps to Duplicate

1. Go to the Grant module2. Click the symbol with a small heart with an E in it3. In the window that appears note that it is blank even though there are suggestions in Donor Central that need to be sent to FIMS