North Belfast call centre to take on 140 new staff

A north Belfast call centre is taking on 140 staff after winning new business from an existing client.

US-owned Teletech,based on Duncairn Gardens, wouldn’t reveal the name of the customer but said the Belfast office will help service its business in tandem with its offices around the world.

“The expansion is for an existent (sic) client, but new to our Belfast location,” a spokesperson told Ulster Business. “We currently support this client from other US and Philippines sites.”

The move follows the company’s decision to cut nearly 200 jobs at the Belfast site in March 2014 after losing a contract to supply customer support services for car maker Nissan.

It is now looking for “dynamic customer experience representatives” and will pay £7 an hour.

“These positions are great for people with customer service experience and those looking to start a career with TeleTech, as they involve working with a globally-recognized Telecommunications client,” the firm said in a release.

TeleTech is holding a job fair to fill the posts today, June 24.

It first set up a base in Northern Ireland in February 2001 and is thought to employ around 400 people at present.