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If we sound stressed on the phone, it is because we are. USAA is the only place in the world where a person with no college degree will be managing an entry level college graduate from Cornell or some other top ranked college. Your college degree will get you the same entry level job as the person with no college degree and no college debt. It is because the manager has been there 20 years and knows how to play the USAA game and speak USAA. Time will get you the promotion, not your brain or ideas. Only manager are allowed to have ideas. So forget about a leadership position unless you plan to commit at least 10 years, and there is no guarantee that it will ever happen. You see USAA just wants you to sit in your seat and do what you are told. Also, be careful with your claims. USAA will not pay it just because the claim looks suspicious, even if there is no valid evidence or reasons. You have to fight your claim, and they don’t trust you.

I agree. Unfortunately. The best thing about USAA is its members. However, they deserve so much more than what we are giving them. Stressed out employees who are unhappy and over worked and micro managed to the every second. Employees are 3rd class citizens, despite the fact that employees are members too! You can always do better, and there is never satisfaction with management. Everything is re-invented and re-named with new management and new CEOs and new directors. They have to re-invent everything or they would look like they weren’t doing anything. USAA makes their employees put the members on hold, because the employees are not allowed to call members back and work without also being on the phone. We aren’t allowed to just work on our desk in peace and quiet. Now you know why you are always put on hold and why you can’t get a call back! We must always multi-task.

USAA treats employees like lepers! No one is happy at USAA except the upper management team. You have cronies like Chris Coutant running around there like a used car salesman spewing his garbage and everyone is eating it up. He is just the reason this place is going out of business; when you prop up someone like this…Wow it amazes me everyday…

USAA makes me nauseous! Good luck with the ‘HUB/POD’ concept! Oh, does it have a new name? Maybe it is now called ‘Units’ like the normal world. That place is amazing, these ‘know it alls’ further the day to day business and make it complicated, ‘WHEN IT ISN’T'! This filters down from the directors to the managers and it is a very ‘hidden agenda’. This is the name of the game to make everything seem complicated – this keeps your job in check. Does this make since? This is the story of USAA and this will be the demise of USAA.

Do we understand?

Good! We will see you in failure soon, probably about 10 years. I guess they can use that building for the military after all!

USAA has a the theory of the “Three Legged Stool”, and on the three legs are Financial,Employees, and It’s Members. Well, those legs are set at three different levels with finances coming 1st, members 2nd, and employees 3rd. They do a great job at brain washing you by placing TV screens as soon as you walk into work letting you know USAA is #1, but it doesn’t say at what price. Employees are pushed to so hard, that they start having medical conditions, like high blood pressure, anxiety attacks, stress, migraines, ect.. Why, because USAA wants it’s employees to feel like it is a privilege to work their. The only privilege in working for USAA is the fact that we have great members that serve our country. I really wish the top dogs would take into consideration the hard work it’s employees do for their members, and stop treating it’s employees in such an unprofessional way by playing games and micro-managing the heck out of them. It seems USAA top dogs might be scared of letting Managers and its employees of thinking on their own for some reason. Come on USAA, grow up. Like the CEO always says, USAA needs to re-invents itself, then why not do it by starting with your own employees and the way you treat them.

USAA is an old dinosaur that is trying to reinvent the wheel – this is an insurance company not the Pentagon!

- this isn’t NASA trying to reach Mars in a manned mission, it is an insurance company!

- There are some many employees at USAA that make everything difficult for their own benefit, which is continuing to bog down that place that are grinding the gears of innovation to a halt.

If you notice, the employees that work for this company that put in a negative thought about USAA will not put their name. This is because they will be fired the very next day…What a wonderful company!

USAA is one of the worst places to work, they say they want you to have a work life balance out of one side of their mouth and the other is to work 50-60 hours a week at whatever cost. I am a former employee and I know first hand how this place works, they even went so far as to eliminate permanent desks and make employees find a non-permanent desk every day and then boot up a lap top. This was idea supposedly came from a credit card company, which failed and the credit card company is no longer doing. USAA is still clinging on to this idea and if you don’t like it then you are being ‘NEGATIVE’. They like to beat you down into a submission type state, it is hard to believe but it is true. Once I have been free of this place I finally see the things this company does and how terrible it is to work there. I am fortunate, but I do want people to know that this is not the place it used to be and with the new CEO it doesn’t seem to be changing.

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