TripAdvisor Traveler Rating:

3.05Cleanliness

3.05Location

3.05Rooms

3.05Service

3.05SleepQuality

3.05Value

3.05

“wont stay again”

Apr 01, 2014A Tripadvisor Member, Anacodna, Mt

We could not check in upon arrival because our room wasn't ready... ended up sitting in our car with our 3 year old and 12 week old until one was ready. Response "sorry we sold out last night" . Not fun to be stuck in a car with 2 little kids. Then they kept sliding our card because "it wasn't going thru" she finally said sorry im new, but I got it. The next morning we were woke up by the manager because our card was "declined" went to the front desk and slid it several more times. Ended up walking over to the atm with the same card and withdrawing cash to pay for the stay. Staff could not figure out what they were doing wrong. The only lights that worked in our room were the ones next to the bathroom. The ones above the beds and by the tv did not work. Very dark rooms and outdated. The pool has so much chlorine in it that you couldn't see the bottom. Kids ended up with rashes from it. Staff did not bother to ask how our stay was at check out...I am guessing because they get lots of complaints so they don't want to hear them

Read management response to this review.

Management response from HospitalityMgr, Manager

Dear MTmom,
Thank you for your review. We are very sorry you did not have the stay you deserved & apologize for the inconvenience. Although we did try to the best of our ability to accomodate your early check in & wasn't able to fullfill your request, We do apologize again. As for your credit card issue it was declined through our credit card processor & do apologize. I reassure you maintenance has taken action & the lights have been fixed. We here at the Howard Johnson do welcome you back & hope you will give us another try.
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