It’s a timing issue, there are some occasional cases where players will load at slightly different times, and it can throw off the story script. In this case, for example, it kicks off a cutscene when the story owner enters the map, but they might enter BEFORE other players have finished loading, so they won’t see it. I can fix this up, but right now I don’t have an ETA for when it will hit live—we’re past the deadling for the Wintersday content update, so it probably won’t be before the end of the year.