All items will be shipped to buyer's netpal address. Before you pay, please make sure your address in netpal matches the address you would like us to ship to.

-Items are shipped from China using Airmail, reach most of the countries within 10 to 20 working days.Delivery time depends on destination and other factors,sometimes it may takes a longer time even more than one month to reach.

-We try our best to provide you the most reliable, affordable way of shipping service. But sometimes international delivery is highly depended on the local customs and post service. If you do not receive your item on time, please contact us immediately for further assistance. We will be responsible for any damages or losses incurred in the shipping process.

We provide free shipping for our customer. We have a lot of experience on customs clearance and shipping. So we always choose the best shipping method to let you receive the item in the most safe way. Due to we ship your ordered item from our own production factory in oversea such as Germany, Netherland and China, we appreciate your patience to wait for 15-30 working days to collect it.

You can track the status of your ordered item at http://www.17track.net/zh-cn.

Customs & import taxes

Import duties, taxes or other customs charges will be collected by the shipping company upon delivery.

Suppliers are not responsible for delays caused by the customs department in your country.

Additional costs or delays may occur during international trade. We sincerely hope that you do not use additional import costs or customs clearance delays as a reason for requesting refunds or leaving negative feedback.

The placing of a Product on our Website is an invitation to accept offers for such Product and is not an offer to sell at the listed price nor is it binding on us. We are under no obligation to accept your order (whether or not the order has been confirmed and the credit card been charged).

We will acknowledge by e-mail your order for a Product at the time you place your order. We will then notify you within 7 days of such email whether we have accepted your order. At the same time if we have accepted your order we will notify you of delivery dates.

Any order (whether or not accepted) is subject to availability of the Product. If the Product becomes unavailable prior to delivery we will notify you within 14 days of acceptance of your order and give you the choice of cancelling the order and receiving a refund or of purchasing an alternative product ("Alternative Product"). If payment has been taken for the Product and you have cancelled the order within 24 hours we will issue a refund the money to you within 14 days of receiving notification of cancellation of the order. If you choose to purchase an Alternative Product these Terms will apply. If payment has been taken for the cancelled order we will refund to you any overpayment or take payment for any underpayment.

In the event a Product is listed at an incorrect price due to an error, we will notify you within 14 days of accepting your order of the correct price by e-mail and we will give you the choice of either purchasing the Product at the correct price or cancelling your order. If you confirm you want to purchase the Product at the corrected price we will deliver the Product to you. If payment has been taken for the Product and you cancel your order we will, on return of the Product (if the Product has been sent out) issue a refund within 7 days of such return or notice of cancellation (where no Product has been sent out). If only some of the Products you ordered are mispriced that will not affect the order in relation to any Products which were priced correctly and we will deliver these Products to you in accordance with these Terms.

We believe that you will be pleased with your purchase from JYLWebstore. However, there might be chances when you need to return items to us. So what can we do when we meet this situation? Let us check below.

Items Damaged in Transit
If items were visibly damaged on receipt, we kindly ask you to support us by accepting the parcel and contacting us within 7 working days, as well as providing us with the proof as following:

1. Photos of the front and back sides of the packaging box
2. Photo, video, screenshot of the defective item
3. Photo, video, screenshot of the defect or defective area

Our sales manager will communicate with you for further information.

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Note : The seller assumes all responsibility for listing this item. Please contact the seller to resolve any questions before or after purchasing the item. Currency is RM (Ringgit Malaysia) unless otherwise noted.