2016 SPEAKERS INCLUDE

Nathan is currently Global Director – Loyalty, Customer Insight and Analytics at M&S.. He is responsible for leading the ongoing development of Sparks – the M&S members club that offers exclusive rewards for over 4 million customers. Sparks is critical to the future of a more personalised...

Mr Joe McEwan, UK Head of Brand, Innocent Drinks

Joe began working for innocent in 2007. He has dedicated all of his time there to building a thriving two way relationship with the smoothie and juice brand’s community of drinkers. His leadership as Head of Digital & Communities has helped cement innocent’s reputation as one of the few brands...

Alex Mead, Chief Customer Officer, Golfbreaks.com

Alex is a Customer Experience Strategist & Leader, with proven transformation and Leadership skills operating across Digital, Social Media, F2F & Contact Centre channels. He always pushes the boundaries of customer interaction strategy, and has pioneered several new leading best...

Geoff Richards is the Head of Data, Analytics and Insight for Condé Nast Britain. Previously at Time Inc UK, where he grew TrustedReviews to over 11m readers, Geoff joined Condé Nast in 2014. With almost 20 years of online experience, Geoff leads digital growth initiatives across Condé Nast’s full...

Ms Sabrina Rodriguez, Global Head of Social Media, Travelex UK Ltd

Sabrina Rodriguez started her career in the Telco industry in 2011 as part of the European Leadership Programme at Telefonica, working within the Sales & Service department for O2. It was in this role that Sabrina began her journey into Social Media when she built a bespoke internal social...

Hannah Rustin, Customer Experience Lead, Moss Bros Group

Hannah started her career as a Management Consultant at PwC, specialising in Customer and Digital Products. She worked on a range of projects across the Retail and Hospitality sectors, creating seamless omni-channel customer journeys, defining customer value propositions and using customer...

Ms Lina Hansson, Head of Customer Acquisition, Whittard of Chelsea

Lina Hansson is currently consulting customer acquisition for Whittard of Chelsea, and also building a subscription arm to the business. Having spent a decade working for and consulting startups in Sweden and UK, she's now bringing that mindset to larger businesses in need of new customer...

1 EVENT | 2 DAYS | 4 STREAMS | 80 SPEAKERS

THE PREMIUM CONFERENCE

The premium conference at Europe's Customer Festival is where expert speakers from world-renowned organisations will share the secrets of their success.

Choose from 4 different conference streams and engage in 15+ hours of networking with top marketing professionals from the retail, ecommerce, telecoms, leisure, tourism and banking industries , and join the conversation where customer centric thinking will lead to new ground being broken.