Can I accept money directly from the pet owner?

No, you're not allowed to accept payment in cash or through other means of payment. The pet owner has to make a reservation and pay via the site or app. This way, you and the pet owner both demonstrate a high level of commitment and you are both protected in case of cancellation.

Most importantly, a booking is only covered by our Premium Pet Insurance if it was made through the site.

You will be permanently removed from the site if you are found to be in breach of the user agreement. Thank you for helping us build a trusted community of pet lovers!