Behavioral health crisis situations can be serious but do not always require an evaluation at a hospital emergency room. Alliance offers a variety of options, including a call to our Access and Information Center at (800) 510-9132.

At Alliance we are following the track of Hurricane Irma and it appears that at minimum heavy rain and moderate winds are likely early next week. We want to remind everyone of the importance of being personally ready and encouraging your friends, relatives and neighbors to prepare as well. Now is a great time to look at disaster preparedness and to review your agency emergency response plans. The American Red Cross website and ReadyNC.org provide good advice on how to personally prepare so that we are in a position to assist others. Also, the NC Board of Pharmacy website has posted pharmacy information regarding emergency early fills so that individuals can potentially access needed medication in case roads are not easily passible after the storm.

It is very important to take stock of all the ways members of our Provider Network can team with Alliance to help our communities in disaster and emergency situations. We encourage licensed staff to sign up with the American Red Cross to serve as mental health responders. Also, please be sure to communicate proactively with those you serve and be ready to enact your emergency plan to minimize any service disruption to those under your care. The Alliance Disaster Response Team will be keeping an eye on any developing storm situations and doing our best to keep you informed as things develop through this Provider News Service as well as the Alliance Facebook and LinkedIn pages. As always, our Access and Information Line is our point of contact in emergency situations, available 24/7 at (800) 510-9132.

If you are already signed up but are not receiving updates as expected, please visit this page to troubleshoot the likely causes.

Archives

Archives

Access and Information Center:(800) 510-9132We want to make it easy for you to get the services or information you need.
You can call the Alliance Access and Information Center toll-free 24 hours a day.

Provider HelpDesk:(919) 651-8500Representatives are available 8:30am-5:15pm Monday-Friday to answer provider questions about authorization, billing, claims, enrollment and credentialing, the Alpha Provider Portal or other issues.

Confidential Fraud and Abuse Line:(855) 727-6721You are encouraged to report matters involving Medicaid fraud and abuse. If you want to report fraud or abuse, you can remain anonymous. Learn more.

Alliance Offices:(919) 651-8401Alliance maintains community offices in Durham, Wake, Cumberland and Johnston counties. Addresses and directions to the Alliance offices.

Access and Information Center(800) 510-9132We want to make it easy for you to get the services or information you need. You can call the Alliance Access and Information Center toll-free 24 hours a day.

Provider HelpDesk(919) 651-8500Representatives are available 8:30am-5:15pm Monday-Friday to answer provider questions about authorization, billing, claims, enrollment and credentialing, the Alpha Provider Portal or other issues.

Confidential Fraud and Abuse Line
(855) 727-6721You are encouraged to report matters involving Medicaid fraud and abuse. If you want to report fraud or abuse, you can remain anonymous.