FAQs

Frequently Asked Questions

Cryptic Quest Escape Room Adventures are designed to provide fun and challenging entertainment. To help ensure you have a care-free fun experience, the answers to our frequently asked questions are provided below. Of course, if you have additional questions or concerns, please Contact Us.

How Much Does It Cost?

The standard ticket price for adults (older than 12) is $28.00. For children (6 to 12 years old) the price is $20.00. We offer numerous discounts and specials. Please see our Rates Table for full details.

Where Are You Located?

2723 Bragg Blvd, Fayetteville, NC 28303. We are directly across from the Eutaw Shopping Center.

When Should We Arrive?

Please arrive by your scheduled game start time and plan to stay with us for up to 90 minutes.

Can I Just Show Up Without A Reservation?

Yes. Walk-ins are welcome and we will accommodate you when possible; however, we cannot guarantee an immediate game opening. To ensure game availability, we strongly encourage you to use our website to reserve your desired game and time at least 2 hours in advance.

What Do I Bring?

Please bring a copy of your booking confirmation, proper ID to verify qualifying discount if any, and a spirit of adventure.

Also, an executed waiver will be required. The waiver may be filled out after you get here, or you may download the Waiver and bring it with you. If anyone in your group is under the age of 18, they must have a liability waiver signed by a parent or guardian. This waiver will be provided when checking in or download the Waiver in advance.

Are Reservations Required At Cryptic Quest?

No; however, they are strongly recommended. While walk-ins are welcome and we will accommodate you when possible, we cannot guarantee an immediate opening. To ensure game availability, please use our website and click the Book Now button to make a reservation.

We Want More Than One Room To Start At The Same Time For Our Group. Can This Be Arranged?

Yes, Cryptic Quest will accommodate your needs if you make the request in advance. Please Contact Us to discuss desired modifications and ensure room availability.

Is There An Age Requirement?

Yes. Adults of any age are welcome; however, a child must be at least 6 years old to play. We strongly recommend a child be at least 8 years old to play because it is necessary to be able to comprehend the rules and the goals which require a certain level of concentrated attention span. It is beneficial if the child can read and write. You know your child’s capability better than we do, so please use appropriate judgement. Also keep in mind, there will be No Refunds, so please make your arrangements accordingly.

Additionally, please note that the “Who Done It?” room potentially involves temporary restraints. For this reason, we restrict participation in “Who Done It?” to a minimum of 10 years of age. Regardless, if you or your child will have a significantly negative reaction to temporary restraints, please do not select this room. Again, there will be No Refunds.

If you make a reservation intending to include children, and you do not take advantage of the reduced price for a child, please call us immediately. It is important that we know in advance that a group will include someone under the age of 13.

How Long Does It Take To Play A Game?

Plan to be with us for about 90 minutes for each adventure. This allows a few minutes before the game starts to take care of paperwork and safety concerns, and a few minutes after the game for celebrating and pictures. The Cryptic Quest games are scheduled for 60 minute time slots - giving each group up to 60 minutes to complete the room successfully. If your team is very experienced and cooperative (or plain lucky), you may be able to complete and escape the room in less than 60 minutes – that is the goal.

Please keep in mind, this assumes your group arrives at the scheduled time. If you arrive late, your game play time may be decreased. We will only impose a time reduction as necessary to ensure subsequent games stay on schedule – but we definitely will impose it when necessary.

If a time reduction penalty of greater than 15 minutes is necessary, the entire game slot will be forfeited. Regardless, there will be no refunds for reserved games.

Will We Play With Strangers?

Possibly. If you do not reserve the full room for your adventure, it is probable that additional people will join your session. This is often beneficial – the games are challenging and fun, creating a bit of a party atmosphere, you get a chance to meet similarly minded people, and you gain the skills offered by additional players. As Mother Teresa said, “I can do things you cannot, you can do things I cannot; together we can do great things.”

If you do not wish other individuals to join your scheduled game, please ensure you book the whole room. Book Now button to make a reservation.

Can I Bring Extra People?

Perhaps. Up to 8 people can play a given game session. Please check our website, click on the Book Now button to check for availability in your date / time slot. If full capacity is not indicated, it will indicate the # of remaining slots. You may then reserve the extra spots for your additional people. If full capacity is indicated, then the game is full and your extra people would have to select a different date or time slot. If this is a major concern, please contact us. We will try to accommodate reasonable requests.

If you show up for your scheduled game with extra people that do not have reservations, we will accommodate them as walk-in customers if the room is not already at full capacity. Without a reservation, we cannot guarantee the extra people can join your game session.

Can I Change My Reservation?

Yes, up to 48 hours before your scheduled game, you may change your reservation to a later date and time. When you make a reservation you should receive a confirmation e-mail that includes instructions for changing your reservation. Please follow those instructions as early as possible so that you get the dates and times you want and anything you had reserved gets freed-up for other players.

If you have an absolute emergency requiring you to change or cancel your reservation less than 48 hours but at least 2 hours in advance, please call Cryptic Quest (910-263-8946) immediately. If the emergency request is reasonable, we will try make alternative accommodations for your use at a later date. You will not receive a refund.

If you do not show for your game or are more than 15 minutes late for your game appointment, you will forfeit your reservation and you will not receive a refund.

Can I Bring A Baby or Toddler?

Yes – if you booked the fully room (making it your private party reservation). You will be responsible for the safety and well-being of your child, and you will held responsible for any and all accidents or damages that may occur due to their presence.

Otherwise - No – if you did not book the full (private) room, then please make more appropriate arrangements for your younger children.

If you have any questions about this policy, please contact Cryptic Quest: (910-263-8946) or go to the Contact Us page.

We Prefer Playing With Only Adults. How Can I Ensure We Don’t Have Children in Our Game?

Although a child can offer unique perspectives, we understand the preference for not being encumbered with children in the room, especially when you are trying to think. For this reason, we will notify all scheduled players about any associated reservation that includes players under the age of 13 as early as we know about it. If you receive such notice, and do not want to participate with children, please call us or go to our website and change your reservation. We will try to re-accommodate you with as little inconvenience as possible.

If this is significantly important to you, we strongly encourage you to book the whole room for your selected date and time. This ensures only your party will participate in your selected game. If you do not select this option, you leave open the possibility of a child joining your game, and there will be no refunds provided to you.

Is this an appropriate venue for our children / family?

Yes! Children love to play our games. We do have some restrictions, though. Teenagers, ages 13 to 17, can participate alone with a Waiver signed by a parent or guardian. This age group is perfectly suited for our games. Younger children, ages 6 - 12 must be accompanied by at least one participating paying adult parent or guardian per 3 children. The parent or guardian must sign a Waiver for each child. We do not recommend any child under the age of 10 (or any aged child that will be overly stressed by temporary restraints) participate in the “Who Done It?” adventure. Children under 6 years old should not attend Cryptic Quest unless you have reserved the entire room for your selected date and time.

What if I panic or have an emergency and need to get out?

No worries – The doors are not actually locked and you may freely open the door at anytime. To successfully complete a game, however, you will need to enter the correct code into the door keypad. If you need to get out of a game for emergency or other personal reasons, you may simply turn the handle and exit.

Can One or More Rooms Be Reserved For A Special Occasion / Event?

Yes! We would be honored to host your event. Additionally, if you anticipate your special occasion or event will require extra time (more than 90 minutes), we may be able to accommodate you provided the selected date and time does not conflict with other bookings that are already scheduled. Please contact us to discuss your request in detail.

Can The Room Be Personalized For A Special Occasion / Event?

Yes! If you are planning a special occasion, it is possible to include a special personal message or gift into the game room. Please contact us to discuss your particular request.

Do You Sell Gift Certificates?

Yes, we do. Please click the Buy Now button to purchase a gift certificate. If you do not find what you want there, please click our Contact Us page to enter a quick message and give us specific details.

May We Play The Same Room More Than Once?

Of course you may! We love returning customers. Two of our rooms contain some clues and solutions that are slightly modified on a rotating basis, so you may be in for a little surprise. Our other two rooms will contain consistent clues and puzzles so you can improve your times.

Please be aware, though, if you do not book the whole room, you might be joined by people that have not yet experienced the room. Under such conditions, please be respectful of anyone playing the room for the first time.

Can We Bring Alcohol?

No.

The safety of our guests and staff is vitally important to us. Additionally, an escape room adventure is best enjoyed with a clear head and completely social frame of mind. Impaired players are potentially dangerous to other participants, to themselves, to our staff and to our property. We take this very seriously. Any group or individual that appears to be under the influence of drugs or alcohol will not be allowed in the room. This evaluation and decision will be made at the discretion of our staff and no refunds will be permitted.

* We reserve the right to refuse admittance to people appearing visibly intoxicated by alcohol or drugs. If this occurs, no refunds or rescheduling will be permitted.*

May I Bring Cell Phones or Other Personal Items Into the Room?

Some Items are allowed; others are not. Personal property such as a purse or wallet may stay with you if you so choose. We prefer that cell phones and other electronic devices not be used in the game rooms. Additionally, tools (e.g. screwdrivers, hammers, etc.) and weapons will not be allowed into the game room. A safe location to lock up your property, cell phones, extraneous tools, etc. will be provided. Every tangible item you need to successfully complete the escape room adventure is provided in the game room by Cryptic Quest, so please leave any unnecessary items at home or in your car. You will have an opportunity to take group and individual pictures after your game is completed.

Please remember all games are monitored by our game master staff. If you use outside tools, electronics, or any other devices that are harmful or otherwise detrimental to customers or property, your game master may eject you from the game and no refunds will be provided. We truly want you to have fun and be successful so please respect the rules.

What If I Have More Questions?

Please feel free to contact Cryptic Quest at your convenience. You may contact us by phone (910-263-8946 or 910-987-4576), by email (crypticquestescapes@gmail.com), or go to the Contact Us page to enter a quick message. Please provide as many details as possible to help ensure we respond with the type of details you need.