ABOUT EASYMERCHANT

FAMILY RUN BUSINESS

EasyMerchant is a family run business, with over 50 combined years in the industry. We keep all of our drainage and building materials in stock on site ready to be carefully picked and packed.

Our aim is simply to make life easy for our customers, as we know this is what makes them come back time and time again.

We do this by listening to our customer’s needs and acting on them, we run our business with morals rather than money in mind. When you order from EasyMerchant you can expect the correct products to arrive in the correct place at the correct time for the correct price, and if something goes wrong we’ll do the right thing and put it right.

INDUSTRY CONNECTIONS

EasyMerchant benefit from many years in the industry. This means that over time we have built up strong business relationships with industry leaders. This is beneficial in a number of ways, it means we can source the best products and the newest products at the correct prices, but it also means we can be nimble and call on favours if needed.

Say for example we run out of stock and something went wrong. We’ll almost certainly be able to call on a partner and fulfil the order. Say you need something that we don’t have? I bet we can find it!

high EFFICIENCY

Part of making a customers lives easy means getting the order right the first time. At EasyMerchant we pick and pack and deliver our orders in a methodical way. Everything is recorded and we even send a picture of the picked order to our customers before dispatch to keep them in the loop.

We try to use our own vehicles wherever possible, however when this is not possible we make sure we’re using premium couriers to deliver your orders on time and at the correct location.

FRIENDLY KNOWLEDGEABLE STAFF

At EasyMerchant we’re always available either on the phone or via the chat feature or to answer an email. That’s one of the most important aspects of making our customers lives a little easier.

Unlike some other companies, you’ll actually be able to get through to us should you have any queries or questions, and if you need advice you can rely on us to provide the correct answers or put you in touch with the correct people.

Buying drainage or building supplies online at EasyMerchant.

When you think about the amount of time you’ve spent waiting at trade counters, the idea of being able to quickly order supplies from your phone or laptop might seem like a dream come true. In reality though, the service you’ll receive from some online suppliers leaves a lot to be desired – and often makes the idea of slightly higher prices and a vending machine coffee at your local wholesalers much more appealing.

It’s easy to spot trends in the issues that tradespeople face when they order online. Firstly, there are the products that don’t meet the description or quality that have been promised by the website; secondly, there are delivery times that often aren’t met – and; thirdly, it’s not uncommon to find that their service is lacking – a broad subject that could cover everything from poor product knowledge through to difficult returns procedures.

So, what’s the answer? Well, for a lot of people it’s simple; stick to local suppliers – but, there are online retailers that are working hard to change the experience people have when they’re conveniently sourcing supplies online.

If you’re an online supplier and you want to win a customer’s repeat business, you need to make sure prices, products and service are all exactly right. Neglect one part of this ‘service triangle’ and you’ll be letting customers down – and those customers will almost always vote with their feet when they next need to order.

The thing is, there are no quick fixes that will establish this service triangle for an online retailer. If you want to encourage people to purchase online, you’ll need trade experience so you can be sure you’re supplying products that meet expectations – as well as a commitment to making sure everything you stock will be delivered on time. Of course, there’s also the matter of being able to confidently answer questions and understand your products too. It’s fairly easy to set up a nice-looking online store-front and buy some advertising – but it’s far harder to spend time building these solid foundations.

If you want to be sure you’re dealing with a company that won’t let you down, it’s these foundations you need to be looking for. No one can blame you for having your head turned by one-off sales or relentless advertising – but they’re no substitute for outstanding products and service from people who understand your role and your industry.

Without EasyMerchant’s commitment to creating our service triangle, our business wouldn’t be where it is today. We haven’t created eye-catching advertising campaigns or tried to grab people’s attention with one-off sales. Instead; we’ve employed people who understand the trade – and we’ve established competitive prices that have come as a result of our long-standing connections with suppliers and industry leaders. What’s more, we make sure every single order is carefully picked and packed – before sending it out on a specialist vehicle wherever possible.

If you want to be certain you’re avoiding issues when you’re sourcing products online, follow your intuition. Ask yourself, “Does this company look and feel like they know what they’re doing” – and don’t be afraid to pick up the phone and ask some questions to gauge the level of service they’re offering. Ultimately, there’s no amount of impressive web-design that will ever make up for a commitment to excellent customer service that extends across every part of the business.

visit our store

Find all of our pipework, drainage and building supplies in our store at great prices. All in stock and ready to go!