"There are some good measures proposed which will mean customers get a better deal.

"Opening up the customer database and relaxing the four tariff rule could help reluctant customers get better information.

"It's right that the most vulnerable customers get some protection.

"Price comparison websites have played a role in starting to get larger numbers of customers switching. Customers now place a lot of trust in them so it's important that this trust is maintained as they continue to gain influence."