Address:

Phone:

Email:

Web:

Reviews

Brighter Dental Care (Springfield)

— Cecilia A.
(Patient since Mon Aug 25 00:00:00 MDT 2014)

I've been going here for a few years now, Doctors are professional, but.... They don't take calls or return calls to patients??????
Front desk workers and manager were very unprofessional, rude and disrespectful. I can't believe they are still working there and dealing with people. Worst of all... who are you going to complain with if the manager have the worst attitude of all
Changing the office I'm visiting just because I can't deal with ignorant people any more.

The service that your doctors (and their assistants) provide is an exceptional one; and my reason for re-visiting your practice once my new dental coverage included Brighter Dental as a participant. Nevertheless, the exceptional service is not (and has never been) complimented by your scheduling matrix (practice) or your Customer Service staff at your front desk. Both your matrix and front-desk staff are customer-unfriendly – at best.
Mohamed Boto

Dental care is good, but the reception staff is comprised of 2 very "Nasty, quick-talking, and dismissive" young women, who wear street clothes as if they are going to Walmart, not professional "Scrubs"; and are a team of know-it-all disrespectful Twits!

I have been a patient at Brighter Dental Springfield for over a year now and I have been overly impressed with the service, levels of professionalism and their willingness to offer appointments at times that conveniently fit my schedule. Since day one my family and I have felt so welcomed there. We're addressed by name, called/texted for reminders and the front office personnel are as inviting as a family member would be when you visit. They're very knowledgeable and patient. Every doctor takes time to explain our treatment plans and show genuine concerns. I often refer coworkers, family and friends to this facility and will continue to do so. They're amazing and my rating would truly be 10 stars****!!

Other than the girl at the front desk, everyone I've encountered has been friendly. I really feel they inflate treatment needed to get your business and money. The dentist was very quick to take me to the front desk to schedule my follow up appointment.

4 out of 5 stars. The staff and Team were great, the only thing they're lacking are hours that could accomodate other busy workers. Only have the earliest time being 9AM is very difficult. Their site also states 8pm latest on Mondays but in office they said the site is wrong and it's actually 630 pm.

I visited 901 mountain ave, Springfield township branch for my daughter ortho treatment, The Reception girls were lot un friendly i would say Rude in explaining things , for e.g. I was asking about co-payments and insurance they were very rude in explaining I found very un friendly atmosphere not comfortable ...i might withdraw

The hygienists and dentists are very nice and friendly and the procedures are pain free. The receptionist/ appointment maker is not the friendliest, but she's not rude. The only reservation I have is that you do not always see the same dentist; however, you can request a certain one and make the appointment when that dentist is there.

I had an initial exam at Brighter Dental a couple of days ago and was very happy with the service. The office staff was friendly and the wait time was short. The dentist did a thorough exam and explained everything to me. The place is also very clean and the rooms are comfortable.

Although going to the dentist is not a joy, I can honestly say that going to Brighter Dental has not been too bad. The staff is friendly and professional, I've never been left waiting long, and they always try to do whatever work has to be done in one visit. The only drawback I have is the location as it is a pain in the neck to get to because of the traffic and exiting from and to Rt. 22.

My child & I have been without a dentist for over 1yr. The former dentist no longer accepted my dental coverage. I found anther dentist office who simply did not deliver on good customer service due to a 1-2 month(s) wait for the next available appointment. However, Brighter Dental Care was the 4th dentist office called who was open for business on a Friday. The Staff was most professional & empathetic regarding hearing about my past dental dilemmas. The staff was most helpful with recommending to change dental insurance carrier to Brighter Dental Care which was successful. I was very impressed that an appointment was made for my family in less than a weeks time. Resulting, with my being a very satisfied customer with the high level of performance of Brighter Dental Care staffs professionalism.

My child & I have been without a dentist for over 1yr. The former 8yr dentist no longer accepted my dental coverage. I found another dentist office who simply did not deliver on good customer services due to a 1-2 month(s)wait for the next available appointment. However, during Brighter Dental Care was about the 4th dentist office phoned who actual was open for business on a Friday. The staff was most professional & empathetic regarding hearing about my past dental dilemmas. The staff was most helpful with recommending to change dental insurance carrier to Better Dental Care which was successful. I was very impressed that an appointment was made for me & my child within less than a weeks time, even before the medical authorization change was granted. The outcome resulted with a change in my dental office selection for my family. As a new customer, I'm very satisfied with the high level of performance delivery of Brighter Dental Care staffs professionalism. The rate is a 5 star!

I was in need of immediate dental care and in pain. I received an appt within 2 hours. This was my first time there. Dr. Rahod was professional, understanding and explained everything so well.
The ladies at the front desk were very helpful too.
I will be back.

Was extremely pleased with my experience. Denise & Ellen were beyond phenomenal! Dr. Ahmed was friendly & explained my treatment in detail. As I shared with everyone the practice lived up to it's name Brighter Dental because everyone was so warm. I rate my experience a 5 but regret that I can't rate it higher. I am very nervous with dentist but I was at ease with my visit. Will definitely recommend!

I give this practice a 5. The office staff saw me in a timely manner, which is very important to me. They were extremely friendly and made me feel very comfortable. The office is also very nice and clean.

3, the dentist was professional, but not friendly. My wife does not want to go back. She was not very friendly, but was professional. I asked for a cleaning appt along with my consultation. Regardless of the fact that I explained how difficult it was to get off work, the receptionist said it was against their policy and would not assist me. Frustrated was the way I entered and left feeling the same way. They seem more interested in following their policy than working with individuals who need a unique solution. Would not recommend to a friend.

I have been extremely impressed with the level of care and with the efficient management of your office. Your entire staff has always been very friendly and accommodating and it is always a pleasure to visit your office.

5. they schedule the appointments with little waiting and explain the procedures and costs in easy to understand ways. They offer suggestions for insurance claims and payment plans. They are quality service for a good price. They provide very good service and bring my whole family here.

I'm not a big fan of having to have an initial consultation with x-rays prior to having another visit for the cleaning. In fact, my wife's schedule doesn't allow for this time commitment and she'll most likely have to seek out a different dentist due to this rigid policy.

I'm not a big fan of having to have an initial consultation with x-rays prior to having another visit for the cleaning. In fact, my wife's schedule doesn't allow for this time commitment and she'll most likely have to seek out a different dentist due to this rigid policy.

I like the fact that I dont have to wait hours before I am seen. I was seen promptly at my appointment time, which was very important to me because I came during my lunch break. This enabled me to return to work on time. I really appreciate the fact that the staff values and resoect their clients' time

All staff members were friendly and patient with me during the visit. I found the availability of the days and times for specific treatments to be limited and unavailable which will make completing my treatment plan challenging.

My initial interaction with the office was pretty rough. There was a problem scheduling the new patient exam because the days are limited to Monday and Thursday. When I did find an appointment time the scheduling person messed up the time. I then rescheduled for the same day earlier since I couldn't do the later appointment that was scheduled by mistake. When I arrived I spoke the the office manager who was dismissive and curt when I brought up my concerns about the scheduling mistake. Initially I spent 20 minutes on the phone providing my information and insurance only to be asked to fill out the paper with the same info when I came into the office. I also had to wait for 45 minutes until I was called and then was told that I would not be able to be finished within a time frame that allowed me to get to work on time. My second interaction at the office was much better and much smoother. I was seen on time if not early and the desk staff was a little more friendly.

I haven't been to a dentist in about 7 years and I knew my mouth would need a lot of work. Everyone has been friendly and helpful and my doctor helped me to work on a plan (over a few years) to get everything fixed up. I'm planning on use this dentist for the remainder of my treatments.

Everything was fine. I like this dentist however, Question 5 about the doctor... you should have the answer, Was he/she rushed, as the doctor's inspection of both mine and my daughter's teeth took no more that 30 seconds. Not sure you can inspect anything properly in 30 seconds and I know I have bad teeth!

The office is clean, easy to drive to, and there is parking available. The staff is very helpful. The doctor and hygienist both explained what I needed done and were very willing to answer all my questions.

My whole family is being treated by the practice. I love that all the specialists are there and they can provide quality treatment for the whole family in one location. Plus everyone is the practice is professional and caring.

I was never treated better at any dentist's office before.. The entire staff was very nice. Ellen in particular - very kind, informative, genuine. I truly would recommend Brighter Dental Care to anyone out there. Prior to my visit, the receptionist took my information down and called my insurance company to make sure I was covered for my visits. Then, she called me back and gave me all the details. Normally any other place has you call the insurance company and find out what kind of coverage you have, but not here. They were truly wonderful.

The dentists, assistants, and hygienists are very friendly and personable. There used to be a very nice front desk person when I started a couple of years ago, but the last few times I visited the new front desk person(s) was not friendly and did not even smile.

Overall a positive experience. I did get the feeling that doctor's evaluation of treatment required might have been exaggerated.
Rachel on the front desk was was helpful, I found Melissa to be abrupt & rude.
It would be useful if the front desk showed a greater warmth & friendliness.
I would rate the practice as 3+.

After only 1 visit, I cannot give an all around rating, but for a checkup and x-rays, I felt welcome and confident that each professional I met with was knowledgeable. I am scheduled for my next treatment and expect to be treated the same. I would recommend this office to others.

I had an overall OK experience. Dentist was friendly and informative... office staff seemed like I was alway bothering or an inconvenience to them with my questions. But then again, what doctor/dentist office doesn't give you the same experience. I'm used to it.

I am new to Brighter Dental Care in Springfield NJ. I have completed my third visit. So far, things went as expected. The dentists, assistants and receptionists were professional and friendly. But I'd like to raise a couple of points. During my first visit, the dentist did not put on his mask while performing examination on me. During my second visit, the dental assistant engaged in too much chit-chatting with the dentist while the dentist was working on my teeth. I was somewhat annoyed by that.

I absolutely hate going to the dentist and had not been in a very long time. When a tooth got infected I had to go in, I found Brighter Dental online and made an appointment. Every person I came into contact with from the girls at the front desk, the Dentist, her assistant and the hygienist helped put my fear to rest. There is much work to be done but they assessed and explained it all very clearly to me answering all of my questions including those on billing. They even fit me in that day to get some of the processes started. I feel confident that my teeth are in good hands, and that I am on my way to a healthy mouth and smile. I highly recommend Brighter Dental in Springfield.

I rate as 3 to 4 once I was given shit I waited for doctor by ii me she came they had to give an additional shot. However, when she came back she worked quickly and painlessly. One if the front staff was a bit rude arguing.

I give brighter dental 5 out of 5 stars easily! Everyone from the secretaries, assistants, dentists and surgeon were all supportive, informative and extremely friendly.
Going to the dentist is never fun but at brighter dental they make it as comfortable as possible.

So far I would give the office a 4.5, The front desk person is very professional & pleasant and helpful.My experience during my root canal procedure was explained to me and was performed very well, I felt no pain and they were very professional but approachable.This was my first 2 visits at this office and so far I'm happy with the service.

I had a implant yesterday, Doctor Christman was wonderful!!! All of my experiences at Brighter Dental Care have been great, my husband and son go also, they are very accommodating to our needs and we love the doctors and the staff!

The front desk lady was extremely accommodating with my schedule. Dr. Yang took her time to explain the problem and steps for resolution. The office is clean and organized. Extremely impressed with my first visit at the office.

One positive is that Ana always addresses me by name as soon as I enter and I've jus become a patient but have been there twice already. One disappointment is I searched for an office that took both my insurances but was not made aware that this office practice is to only bill the primary rather than split bill. So I would have to submit my balance to my secondary myself which is a bit of an inconvenience but I do appreciate the staff for offering to do it as a courtesy for my initial visit.