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Cracked Or Broken Android Screen – How To Recover Photos, Contacts and More

The screen on an Android phone or tablet is its main interface, its focal point, and its window to the world. However, when that window shatters, what happens to everything on the other side? Your data isn’t lost, but swiping through vacation photos is ten times harder when your screen is cracked.

Method 1: Moving Files Through a Data Cable

One of the easiest ways to move your data from your phone/tablet to another device, is to use a PC and a data cable. With the appropriate USB cable, you can connect your device to your PC and copy over everything you need.

USB debugging needs to be turned on for this to work properly. If you don’t have USB debugging enabled, you aren’t out of luck just yet, but the workaround can take some time if you don’t have a custom recovery. I’ll be covering this same option without USB debugging after this section.

I hope you’ve got that USB cable ready, because you need to power up your phone or tablet and connect it to your PC. Let’s go through it step by step:

Power on your Android device. If the screen is broken to the point where you can’t see anything, just wait for a minute or two after powering it on to ensure it’s activated.

Power on your PC if it isn’t on already.

Connect your Android device to your PC via your data cable.

If USB debugging is enabled, your phone or tablet will show up as one of your devices within your computer. You might even see an autoplay appear on screen to show you that your device is connected.

If USB debugging is not enabled it may still appear, but you will not have access or permission to transfer files.

You now have free reign over all of your files, and can click and drag any folders or files from your Android device to your PC. It may take you some time to find the files you want, but if you don’t have time to sift through them, you can just drag and drop every folder and sort through them later.

If you’re looking for photos, you’ll find them in the DCIM folder, so those vacation pictures will be safe on your PC in no time. That’s all you have to do if your USB debugging is already enabled.

How did this work for you?

Method 2: Moving Files Through a Data Cable(No USB Debugging)

Step 1 and 2 above are still going to come in handy here, but only after you manage to enable USB debugging. If your screen is still usable, this is easy enough, but if it isn’t, you’ll need to go through some extra lengths.

Let’s start with the easiest way to turn on USB debugging. If you can still use your screen, despite its problems, you can dive into your Developer Options to enable the required setting.

If you don’t have Developer Options available, you can enable if you:

Navigate to your Settings

Scroll down to About Phone and select it

Scroll down to your Build number

Tap your build number several times until you get a popup message

Go back to your Settings and then scroll all the way down

You’ll see your Developer Options now available near the bottom of your Settings screen.

One of the first settings you can toggle in your Developer Options is USB debugging. You can switch it on or off with just one tap.

Step 1 works if you can still use your screen, but what if it isn’t responding to your touches, or won’t even show your lockscreen? Don’t worry, you can still use USB OTG to access your phone with the help of a second screen. If you can still view your phone or tablet screen, you won’t need a second one.

If you can still see your screen, you’ll see a cursor that you can move around freely with your mouse. Anything you can do with your fingers, you can do with a connected mouse. So from this point on, follow Step 1.

If your screen doesn’t work, but your Android device can still power on; you can use a TV or a monitor as a secondary screen in conjunction with your mouse. This means you’ll need a HDMI cable, and a converter box so you can use both HDMI, and a USB mouse at the same time.

The only way that you won’t need a converter box is if your phone or tablet already has a micro HDMI port installed. In case your phone doesn’t have a micro HDMI port, you can purchase a converter box to use on Amazon or other markets.

This will work the same way as Step 2, except this time, you’ll be plugging in the converter box first, and then everything else.

Now just turn on your TV or monitor, and use your mouse to unlock your phone and enable USB debugging.

From this point on, you can follow Step 1 and 2 of the first method to recovery and transfer your data as normal.

Method 3: Samsung Kies / Smart Switch

Both programs make use of your PC, or another phone or tablet, to transfer photos, contact details, and other important files as painlessly as possible. I’ll start with Smart Switch first to show you how to transfer files from your Samsung device.

Before you can use Samsung Smart Switch, you need to download it first. You can download it for PC, or for Mac. If you want to switch files from phone to phone, you’ll need to download the app. However, using the app is difficult if your screen doesn’t work, so that won’t work for everyone.

On a PC or Mac, install Samsung Smart Switch. While this is happening, make sure you have an appropriate data cable to use for the transfer, and your device powered on.

The second you finish installing Smart Switch, make sure the checkbox to launch the program is filled out. This will launch Smart Switch right away, and the program opens up with instructions from the start.

From here, connect your Samsung device and follow the on-screen instructions to recover all of your import files for later transfer.

If you’re trying to use the app instead of the PC or Mac program with your screen completely broken, use one of the unlock methods here to install the app on your damaged device.

How did this work for you?

Method 4: Backup Apps

When I mention backup apps, I’m talking about programs like Helium, or Titanium Backup. There are even services like Nandroid backups that make use of custom recoveries. Most of these are tough to use if you can’t use your screen, but with a mouse and a second screen, it’s easier than ever before.

I’m going to talk about Helium first, since it’s a service I’m a pretty big advocate of. Helium requires both the PC equivalent, and the Android companion for your device. If your screen is damaged beyond use, you can still use a USB mouse instead of the touch screen.

Download and install both versions of Helium for both your PC/Mac, and Android device. Once you’ve finished installing both, open Helium on your PC first.

Nandroid essentially takes a snapshot of your phone’s current internal state using your custom recovery. You can then take that snapshot and revert your phone to that snapshot’s state at any point in time.

You can make multiple Nandroid backups and store them for later use, so the service is really useful. I highly recommend you give it a try as long as you don’t mind spending some extra time on a recovery.

Last but certainly not least, I want to draw some attention to Titanium Backup. There isn’t much I can say about it that we haven’t already, but it’s still a great service and app. Titanium makes a backup of essentially everything on your phone that can be restored at a later date.

This created backup file doesn’t need to be used on the phone or tablet you’re using currently, it can be on any other Titanium enabled device. You can read our full explanation on how to use Titanium to see how it works, broken screen or not.

How did this work for you?

Conclusion

I know the sinking feeling in your stomach well when you drop your phone, screen first, onto the pavement. Even though seeing that shattered screen makes your heart drop, you can still save all of your important files as long as you stay calm, and use all of the tools you have at hand.

Still can’t get to your photos, files, and other important documents? Leave a comment below and we’ll help you out as soon as we can!

About Strider

Crossing worlds, choosing words, sailing the seas or even using an Android device to communicate with extraterrestrial life are all possible items on Strider’s agenda. Writer, roamer, adventurer: it’s hard to put a label on this guy.

Hello, I have a S7 phone and have read that a HDMI comnector / MHL connector is not compatible
Is this true? I have a blank broken screen, pass code locked
How can I access phone to retrieve my data, photos etc?
Thanks in advance

Unfortunately S6 and S7 phones are not compatible with HDMI/MHL connectors. You can still use a USB cable to transfer data, either using your computer’s file manager (Method 1) or Smart Switch (Method 3). Once you’ve got your new phone or have your screen repaired, remember to install a backup app to help make the process easier if it happens again.

Hi Millen,
That´s great that you were able to get your files back. Backing up your files whenever you can is a must since if anything goes wrong, you don´t have to worry about how to get them back. Thanks for commenting. =-)

If you can’t unlock your phone go on Amazon or eBay and get a hdmi connection kit. It only costs about $10. Also make sure you have a simple usb plug in mouse and an hdmi cord. Plug the hdmi connection kit into your phone. Then, plug the hdmi cord and your mouse into the hdmi connection kit. Plug the other side of the mouse and hdmi cable into either your computer or tv. This will let you control your phone with your mouse, while also letting you see your phone screen to unlock it. Hope this helps

Hello there, I have a first edition Droid that I need to get the pictures off of but, I have since forgotten the password. I have gone through and realized that the USB debugging has not been activated and I am unsure how to access that without being able to unlock the phone itself. If I do not know the password is the option suggested above by Adriana going to work for me??? Or what do I need to do… Thank you in advance!

This trick worked for me but only on certain things, I was wondering if there is a way to access my apps using this or a similar method, I have successfully backed up all other data except some very important pictures of my daughters birth that where stored in a app. I really need to access this app! My screen is broke and completely black but everything els works. Any and all help is greatly appreciated. By the way it is a galaxy s4.

I have recovered most of my photos using this method but there are still several very important pics if my daughter’s birth that I had stored in a app. Was wondering if there was a way to get them out of the app, my galaxy s4 still works just has busted screen, it shows me just about everything when plugged to pc except the apps and the pics in the app. I really need these pics, any help very appreciated.

my screen only has a tiny strip for me to see anything, I’m trying to get my contacts from my phone because i didn’t send them to my gmail account like i should have. What can i do to retrieve my contacts from my phone ?

I have read these instructions and am hopeful that they will assist me in recovering photos from my busted phone. My phone has a completely dark and unresponsive screen and is also encrypted. I understand the steps for how to unlock the phone, but it is less clear to me how I should then be able to copy the files from the phone to my computer. The unlocking instructions use a TV for the display so how do I go from that step to having the phone connected to the PC to copy the files? Thank you for your assistance!

Install Dropbox on your android first, upload all the files from your phone to your DB account. Then install Dropbox on your PC, sign in to exactly same account as you singned in on your phone – and voila, you have all the files on your PC.

And a follow up question. I am in the middle of switching my service from one provider/network to another. Do I need to wait to activate my new phone and switch the number from my broken phone to the new service?

here what i have …..i have andrioid phone that is very very white screen ….i take it to where i place it …they say that water cause it and it cant repaired ….that is fine but i need my contact numbers that i cant view on my phone due to white screen ….am trying to backup to google but i cant see to do that …..i already saves my pictures on my memorty card (SD)

is there any way i can get my contact numbers that save in my phonebook to computer via usb

My motorola G phone got smashed and will not turn on. The screen is cracked and the phone body was actually twisted some and there is no sd card etc. installed. Is there a service for me to send the broken phone to in order to get the pictures out of it? Thanks

Hi I have got a Sony Ericsson Z1 I recently cracked the screen and when I plugged the USB in to the PC it says there are no photos on the device and unless I perform a miracle the wife won’t forgive me

My phone screen is black and I had a app for my pictures to be on back up google + but none of the pictures are showing up from the 4th of July, also tried the usb and connecting my phone nothing is coming up for me import data. It is only charging the phone…Please help me.
Thanks,
stress out smart phone owner

How do I transfer the data I save from my old android device to the pc to a new android device? My old phone has a cracked screen and only responds to touch in 1 spot so I can’t transfer data to new phone because the confirmation ok button is never in the spot that the screen responds to touch in on the old phone.

My phone has a dead screen but I can still connect it to the compute via USB. Yet when I do, the computer displays that there’s no files on my phone? Does this mean that I lost my files when I broke it?

Hi Hailey,
You can follow the tips in the article to recover your pictures and once you have done that you can disconnect the old phone and then connect the new one and transfer your pictures onto your new phone. You can also use an app like this one if you want. Thanks for commenting and let us know if there is anything else we can help you with.

I have a nexus 5 that got smashed in my backpack, and I can’t see the screen, but I have photos and videos that I want back. I do have an app called “shoebox installed on both my new phone and the broken one, I’m wondering if there is a way to sync the photos and videos from the broken phone to the shoebox app using the new phone? If not how else can I get my photos and videos back (my phone is locked)?

Hi Jackie,
Since Shoebox stores your photos and videos to the cloud, I think that you would only have to sign into your account to get your pictures and videos. Please try that and tell me if it worked. Thanks for commenting! =-)

Hi all, I have a nexus 6 with a broken screen (black screen and no touch access) is there a way to cast my phone. I know I cant use hdmi output cause its a nexus 6. I was going to try to use chromecast for my screen but its going to be hard to figure all that out with a black screen.. any other suggestions?

Hi I recently accidentally erased an album off my phone not the sd card… so is there a way to recover that album mind you that that phone is now broken and screan doesn’t work. So using a Intel laptop can I retrieve my pictures??!!! :((

Hi Liliana,
I don´t see why they should wipe your phone clean for this type of repair. I would recommend calling the place where you want to take your phone to make sure it is not something they do. Some repair places may do it, while others won´t. Call to be on the safe side. Hope this helps. Thanks for commenting. =-)

I’m trying method one but the command prompt is giving me this: “The system cannot find the path specified”
I followed all the steps and waited for the program to download. Not sure what i’m doing wrong. Please help

I have a locked droid turbo the screen is completely broken and I’m trying to retrieve pictures and data. I don’t have a micro usb but no hdmi but when I plug it into my computer it does not appear at all.

I have the same problem. Where can I find the necessary drivers? I can plug my phone in and it just shows an empty drive. I know I should be turning on USB debugging to get through this step, but I can’t due to the unusable screen. Is there a way around this?

Hi Y’all,
I just ran across the post of Amy. I had the same problem with broken/locked screen. It is a very easy fix. Go to the store and get a USB OTG cord and a keyboard. (Google it so you can see what it looks like) Maybe $20 for both. I took them back to the store after I used them. Connect the keyboard to your phone using the USB cord. Turn your phone on and type your pin on the keyboard to unlock your screen then immediately (before it goes back to lock) disconnect the phone from the keyboard and plug the phone into your computer with a usb cord and your computer will now recognize your phone. I suppose this will only work with a pin you can type, not with a slide your finger type pin. Good luck!

with my broken screen i got all my data back by following the instructions here but i realized you need to be a little bit technical for you to achieve what is said here, i instead used adb-toolkit which i found easier for dont need to worry if your password is on or if you had the option of charging only enabled for the usb port like it was in my case.thanks guys and i salute you. one thing you need to keep in mind the usb debugging option must be enabled.

For Method 2 #3 – will that adapter also work for a Galaxy note 5? (on Amazon it says only compatible with note 2/3 but that might only be when the product came out) If not, is there another adapter I should get to hook up my phone to the TV for use? My phone turns on, does not respond to my finger but does respond to the stylus but I broke the inner screen and it’s completely black. I did not set up USB debugging before this happened so I am trying to get the phone onto the TV so that I can initiate USB debugging and then I have SmartSwitch on my computer so I can access the files. Please help!

I have a LG G2 & the screen is cracked but it still turns on. My phone is set to when i plug it up to a computer its on Charge only, and i’m unable to change it because of how badly the screen is damaged. Any ideas on how i can get my pictures recovered?

I need help with recovering my data from my phone.
I accidentally dropped my phone on the floor couple days ago. The screen broke and only responds to touch in the bottom of the screen.
The phone supports usb on the go, but because I would need to open the lock on the phone (which I can not do) and click the “recognize usb device” function I can not use this method. Usb depugging is also disapled on my phone…
What can I do to recover my data?
Sony xperia z3+ with android 6 installed

Hi There,
Since you dropped your phone, there is hardware damage. I would start of by taking in for service. If you do take it in, remember to tell them not to do a factory reset (if it’ s possible) since that will erase everything on your phone. Thanks for commenting. =-)

Hi. I have a Samsung Galaxy S6 Active. I slipped and fell when it was in my back pocket. The screen did not crack, but the display is black. However, the blue indicator light blinks every few seconds and the phone makes its typical sounds (for example when plugged in to a charger). I want to copy the photos and videos I have stored on the phone. I do not have USB debugging enabled. So I bought the converter box listed in this guide (HDTV Adapter and OTG Card Reader). I connected my phone to the micro USB plug on the converter box, my TV to the converter box with a HDMI cable, and a mouse to the converter box. Nothing shows up on my TV when I go tot he appropriate HDMI input channel. I tried it on a second TV with the same result. What am I doing wrong? Is the Galaxy S6 Active not supported by the converter box?

Hi,
I recently purchased a Galaxy S7 edge and I dropped it and the entire screen shattered and went yellow. I have many photos and data stored on there that i never backed up. Despite not being able to see anything on the screen, I know the phone still works when charged. I am still able to unlock the phone using my password and the phone itself is responsive. I would like to know how I can access the data and save it without going through the process of purchasing/using an HDMI cable and a mouse etc. You should know that when I plug my phone into my mac the phone makes the charging sound but my laptop does not indicate that the phone is connected. I have to send my phone back to the insurance company tomorrow so a quick response would be appreciated. Thank You.

Hi,
Do you remember if your phone was set to charge only or it you set it to file transfer mode? If it was set to only charge that could explain why your laptop doesn’t recognise it, but you want to try playing with the cable and unplug and plugging it again or trying different ports.

Used my Nexus 7 (Gen 1) Tablet Friday Lunch time, brought it home with me in my backpack, tried to use it in the Evening and nothing. It wasn’t dropped or anything and has done that same short journey many times. The screen stays black so I cannot access any files, photos or notes I saved on it.

Tried holding both volume buttons and plugging in to charge, tried holding in the on button but still nothing.

Tried plugging into laptop the message comes up saying it does not recognise it any more. But when I press and hold start button the laptop bleeps and recognises I am doing something to the tablet but does not recognise what the device is.

Tried connecting to different laptops and result is the same.

I tried connecting to laptop with HDMI cable but laptop does not even notice anything has been plugged in.

My TV does not have HDMI port and I am waiting for some adaptors arrive that I have ordered to try and connect using different methods to the TV and laptop.

I have tried using various programs including Dr Fone and Yodot which enables you to access files on your device from your computer/laptop but once again those programs do not even recognise any device plugged in. So Smart Switch and Helium will probably be the same result.

Tried disconnecting the battery for 30 seconds or so and reconnecting it but still dead.

Had a close look at other connections inside and all seems secure plus I cannot see any damage of any sort. All still looks new.

I’m not sure what is exactly wrong but it seems something serious like a tiny crack in the mainboard which may cost me more than the tablet is worth to get it repaired. If it is just the screen then I would have thought the laptops would still recognise it. It is around 4 years old so I have had my moneys worth but would still be good to get the info from it.

If I had dropped it or something I could accept it but carrying it from one place to another in a soft case and getting such a problem is a mystery.
Maybe you may have an idea of what the problem may be so I can but and replace it myself to save costs or maybe I have missed something I can try.

It could be that maybe some hardware just gave up after 4 years with all the use. The crack is surely the culprit. If taking it for service is going to be more expensive then maybe you can now get a new tablet, but you can use the link below to get your data off of it.

I haven’t seen a crack in the board, I just thought that could be an explanation as I cannot see any damage inside and a hairline crack would be barely visible but enough to cause this problem.

I realised another TV we have has a HDMI slot and I tried plugging the tablet into it but nothing came up. Also tried in video port and USB port in the TV but still no joy, so it has me thinking that maybe getting a adaptor to plug HDMI and mouse into still wont work unless I did something wrong when trying the HDMI cable.

Nothing happens, the only sign of life is the laptop makes a noise when you plug and unplug it.
I have another tablet now, you can normally sync them by holding them back to back but nothing happens, also tried Google remote access but it does not detect the tablet.

On this page I have tried:
Method 1: Moving Files Through a Data Cable
Laptop won’t recognise Tablet and only lists it as APX

Method 2: Moving Files Through a Data Cable(No USB Debugging)
Bought HDTV adaptor, nothing works through it and even connecting directly to TV using HDMI cable nothing shows on screen (I have since bought another tablet and that does not show up either).

Method 3: Samsung Kies / Smart Switch
Used about 5 or 6 programs that are supposed to connect to tablet. None will even recognise it. Not only lost info on tablet but my phone went though washing machine and is dead, it has a Sony OS similar to Android and none of these programs worked with that either. So 2 lots of lost info).

I can’t thank you enough. No one could get my photos off my cracked LG (no sd card, wifi off…). The screen would turn on, but swiping would not render. Then I read your idea about connecting a mouse. Bought a $6 connector and it worked like a champ! Turned on Google photos back-up and am doing the happy dance as I watch my photos load onto my account.

Hi Jen
It´s so great to find out that you were able to get your stuff off your phone. You are most welcome and don´t forget to share your positive experience with others on your social media accounts so they too can benefit. Thanks for sharing.

Hi Guys,
I have a Note 5 which is encrypted. The digitizer broke and the screen is dark now.
The phone restarted and I know it is stuck on the ‘Enter Code to Decrypt Phone’ screen.
How do I input the code to follow the above steps?
I need to backup my data and can’t seem to find any solution any where.
My Question are if I connect a Keyboard to the phone, will I be able to use it to enter passcode at the boot screen? or do you have any other solution that might be feasible?

To enter the code, you can get a piece of clear plastic and use a functioning Note 5 draw the number pad on the plastic and then put that plastic on the broken Note 5 to enter the numbers. Ask a friend if you can use their Note 5 to draw the numbers.

hi, i have a galaxy note 5, and now the screen is cracked so its black when it first happen it still respond to touch. but a few minuets later it seemed to get warm and then it shut off, now it wont charged and my laptop wont detect it when i connect it with the usb

My Kid smashed her LG Stylo in the car door and screen is a total loss… got her a new phone but she is melting down over all of the photos and contacts that are still on the internal storage (issues with the stylo prevented all of this from being stored on the SD card, new phone doesn’t have these issues.) The phone DOES power on and is connected to in-house wifi but has screen lock enabled, so usb to pc connection is a bust… is there away I can get at this data without waiting on ordering the HDMI/OTG adapter. I do have an OTG cable but this isn’t going to be enough at this point. ay help would be greatly appreciated. I would even PAY to get this data back. This is her senior HS year and she has irreplaceable memories trapped in this phone

Hi JOA –
I have an Android Galaxy S4 with a cracked screen. I can see it light up, but the screen is not usable. I have tried to plug in my phone via simple data cable to my PC. I can see the folder to open to view files, and I can see my actual device. However, when I click on the device to expand it – nothing it there – or right click for the option to download items, I am getting the warning “No new pictures or videos were found on this device.”

Does this mean that options 2 and beyond will not work? Or simple option 1 will not work and I should continue to proceed with the other options?

Great article. Unfortunately for me, my Samsung Edge 6 plus screen is cracked and completely black. It powers on, but there is no visible content. I have a ton of vacation pictures with my children that I’m trying to get off of it. Please help

I dropped my Samsung Galaxy s6 so now my screen is cracked & completely black. However the menu button/back button still light up, as well as the notification light. My concern is not so much about my photos/videos (because thank god I recently saved them before this incident), it’s just my messages that I’m worried about retrieving since I have a lot of important info within some of them. What’s the best advice you can give me? I use the fingerprint method to unlock my phone too by the way– idk if that’s important to know or not.

Your best bet is to take it to a service center to see if they can remove the messages. If nothing is working, you’ll be hard pressed to see the menus and navigate them through an OTG mouse or mirroring the screen.

Going forward, you can use an app like SMS Backup+. It will backup your messages to Gmail.

I have a Motorola Moto X with a broken screen, and have been trying to recover my photos starting with method 2, step 3.

In this part of the article it says: “This means you’ll need a HDMI cable, and a converter box so you can use both HDMI, and a USB mouse at the same time.”

However, on the Amazon listing for the particular device suggested (Kasonic Connection Kit) it states that “HDMI, USB mouse, keyboard cannot be used at the same time.”

I was hoping you had a suggestion for what I could search for on eBay, Amazon etc. to find a device that will allow me to do both at the same time in order to access my broken phone via HDMI etc. and ultimately transfer the photos (or any other device/cable suggestions if this is not possible) I only ask because I know very little about phones and have no idea how to search for a device compatible with my phone.

I have a Samsung Galaxy S5 phone with a broken screen and touchscreen. I was about to purchase the “HDTV Adapter and OTG Card Reader” on Amazon. However, on the Amazon listing for the particular device suggested (Kasonic Connection Kit) it states that “HDMI, USB mouse, keyboard cannot be used at the same time.”

Does USB mouse and HDMI work at the same time for samsung galaxy s5? i have a broken screen for s5 and need to use hdmi and mouse at same time.

Any other options to allow me to windows explorer on my phone to transfer off local files and folders stored locally. Please let me know. Thank you so much for all your help everyone!

more than likely not. everyone’s situation is different. Some people’s phone partially works with touch but no visual, some work with visual but no touch, some are a combo of both… it’s hard to be 100% sure what will work for you. If you can’t see AND need a mouse, you may have a hard time with the methods here, especially if you do not have debugging turned on.

I have a LGG3, the phone screen has given me the screen of death. the whole screen is blue. I tried plugging the usb cable into my computer (acer; windows 8) but my computer isn’t registering that I have something plugged into it.. I now have an iPhone 7 plus and I really just need step by step information on how to get my media (pictures, videos..) from my broken android to my iphone

if the phone isn’t responding to anything and you can’t access it via computer (likely the debugging is off) there isn’t a lot you can do. have you tried a hard reset to see if it will power off then back on?

Hi! Please help me, I dropped my Galaxy s7 and the screen all went black I cant open it now The lcd is really broken, I have lots of pictures i never tranferred, i downloaded the app you guys gave my laptop but when i connected it my device wouldnt show on your Device name or even when i type it manually. My problem is my phone memory all my pictures were saved on the phone memory. Please Help me! Thank You.

You seem like someone who knows stuff and is helpful, so i need your help badly, i have INFINIX NOTE 3 PRO x601 3gb model, i updated to android N, after the update if i open the lock, the phone will restart within 10 seconds, if i dont unlock it will keep going, i can even attend calls, so this is my situation, i need my data badly , so HALP ME PLEASE 🙂

I tried method 3. And a nightmare followed. I shouldve never listened to this advice. Now I cant get into my device at all because the password isnt working or i cant type it in. And ive lost all my data. Im just really disappointed and tried hours on the phone with google to bypass it and cant. So that is not good advice really. At least it wasnt for me. Im just really disappointed.

I have a Moto Z Play and found a converter box. When I plug everything, the TV says “no signal”. I have it on the correct HDMI and everything. My phone is still working, but the screen is blacked out and the screen won’t work. Why is the TV saying No Signal?

My phone screen is not working. Therefore I can’t enter my password. Obviously can’t enter debugging mode. The phone works. I was using my “ok Google” commands until my phone provider said I need to power it down. Now it needs the password I spoke of. Any ideas?

I have a Samsung galaxy j7 with a broken dead screen. I tried using the adaptor and hooking it up to the tv. It didn’t work. Apparently my phone doesn’t support mhl. What are my options now to get files off the broken phone?