Head of Technical Account ManagementRevenue Science

THIS JOB HAS EXPIRED

Head of Technical Account Management

Position Summary

The Head of Technical Account Management is responsible for supporting the operational infrastructure and processes underpinning AudienceScience's audience targeting technology. The Technical Account Management Team provides technical and operational support to AudienceScience's advertiser, agency and publisher partners using the AudienceScience Gateway. The role will encompass people management, project management, process design, customer service / account management, and technology consultancy.

Essential Functions:

The day-to-day responsibilities of the Head of Technical Account Management will vary considerably, however they are expected to focus on the following areas of activity:

People Management:

Day-to-day partly remote management of a small team (four presently) of Technical Account Managers over Europe

Provide coaching, guidance and advice to team

Setting individual and team goals and objectives

Measuring and reviewing performance; including regular appraisal and feedback

Enforcing high-standards of behaviour and professionalism across the team; e.g. written and verbal communication, and time-keeping

Team coordination and support:

Crisis management: troubleshoot and escalate problems as required

Managing regular support calls

Ensure all client implementation details and processes are documented on the Technical Account Management wiki

Assist team with achieving greater efficiencies through creation of tools and processes

Process Design:

Drive the design of processes for the use of the Gateway

Participate in and contribute to the design of dependent and related sub-processes

Product:

Coordination with Product Management to schedule the releases and determine release impact

Work with the International Marketing Manager on necessary sessions, audiences and materials

Project-management experience within a technology or digital media environment

Deep understanding of digital media technologies

Proven track record in establishing high levels of customer satisfaction, ideally in support or account management capacity

Experience managing a small team

Business and/or technology degree â€" or relevant experience

Significant presentation experience

Demonstrable reporting and analytics experience

Excellent MS Office skills; advanced Excel, Visio, PowerPoint

Highly organised, including strong time-management

Clear and concise written and verbal communication

Assertive yet diplomatic

Good people manager

Analytical

Approachable

Strong sense of initiative and personal ownership

Dedicated; to attaining team and personal goals

Focused; but able to maintain perspective

Good sense of humor

How To ApplyTo apply, e-mail your resume and cover letter, preferably as MS Word document attachments, to jobs-uk@audiencescience.com. This role is only open to candidates who have the relevant legal documents permitting them to work in the European Union (EU).