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I am a recent Skype customer. I have had no problems making…

Customer Question

I am a recent Skype...

I am a recent Skype customer. I have had no problems making or receiving calls until today. The audio still works and I receive a video of the 2nd party but he/she receives no video from me. The error message reads, "Skype can not connect to your webcam. Try upgrading your driver or change to a Skype certified webcam." I have limited tecnical knowledge. Please help. My number is XXXXX Thank you.

I am sorry but, as I explained, I am no technician. The 13 step solution is beyond my comprehension. Can you walk me through? Frankly, I am surprised there is a charge for this service. I have been a Skype customer for less than a week and assumed there was some sort of guarantee..

Click on the Start button to open your Start Menu. The Start button looks like this:

When the Start Menu opens click on the All Programs menu option.

Click once on the Accessories Start Menu group.

Click once on the System Tools Start Menu group.

Click once on the System Restore icon. After you click on the icon, if a User Account Control window opens you should click on the Continue button.

You will now be at the System Restore screen as shown below in Figure 1. From this screen you can specify the restore point that you would like to restore.

Figure 1. System Restore Screen

By default, Vista will already have selected the Recommended restore option. This restore point is one was made after a new program, driver, or update was installed. If you would like to use this restore point, you can click on the Next button to start the restore process. On the other hand, if there is a more recent restore point that you would like to restore you should select Choose a different restore point and press the Next button. This will bring you to a screen, as shown in Figure 2, that contains a listing of all the available restore points that you can restore to.

Figure 2. List of available restore points

You should select the restore point that you would like to restore and press the Next button to start the restore process. Vista will display a Window showing your selected restore point and asking you to confirm that this is the one you would like to restore.

Figure 3. Confirm the selected restore point

If you would like to select a different restore point press the Back button. Otherwise you can press the Cancel button to exit System Restore or the Finish button to begin the restore process. If you selected Finish, Vista will display a second prompt asking you to confirm that you would like to continue the restore.

Figure 4. Second Confirmation

If you are sure you want to do the restore, then press the Yes button. Vista will now log you off of the computer and start the System Restore process as shown in Figure 5 below.

Figure 5. Restoring a restore point

When the restore has been completed, you computer will be restarted and when Vista boots back up it will be restored to its previous state. When you log in to Vista for the first time after the restore, you will see a message showing that the restore was successful.

Figure 6. System restore was successful

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Customer reply replied 8 years ago

I followed the directions and restored Windows Vista to the recommended previous State. Despite this, I still receive the error message - "Skype can not connect to webcam"

Customer reply replied 8 years ago

Hi. I'm still waiting for an answer. Thank you.

Customer reply replied 8 years ago

My problem was not resolved and I did not receive any additional info after informing the "expert" of this. I will attempt to go elsewhere to resolve my problem.

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.