Welcome. The Johnston Valvoline Instant Oil Change is located approximately 1.3 miles southeast of The Crossing at Smithfield near the intersection of Putnam Avenue and Dean Ave. next to Hertz.
Frankie Hogan, Manager

Includes up to 5 quarts of Synthetic Blend, Full Synthetic or Diesel oil (diesel quarts may vary; see store for details), filter (prem. extra), lube and maintenance check.
Plus Tax. Not valid with any other same-service offers/discounts, including fleets. Good at participating locations.

Includes up to 5 quarts of Conventional oil, filter (prem. extra), lube and maintenance check.
Plus Tax. Not valid with any other same-service offers/discounts, including fleets. Good at participating locations.

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TAKING CARE OF YOUR CAR IS EASIER THAN EVER

myCARFAX and Valvoline Instant Oil Change have partnered to make taking care of your car a little easier. Interested in seeing your vehicle’s service history? Just enter your car’s VIN or license plate info to see your free service history report online. myCARFAX offers you all of these benefits:

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Address of your nearest Valvoline Instant Oil Change

RECOMMENDED SERVICES

FULL-SERVICE OIL CHANGE

TRANSMISSION SERVICE

FULL-SERVICE OIL CHANGE

Get a drive thru oil change with free, detailed maintenance check in about 15 minutes.

Help improve your ability to see others and their ability to see you. Make certain your headlights and taillights are in working order. Get your bulbs replaced in the same amount of time it takes to get an oil change.

The cost for accidents resulting from unperformed vehicle maintenance tops $2 billion a year, according to a 2004 study by Car Care Council. Here are three good reasons to choose Valvoline for your car maintenance needs:

Our skilled technicians are rigorously trained in an ASE-certified training program

For most of our services, you won’t even have to leave your car

On average, you’ll save up to 20%–50% on non-oil change services over the dealer1

FULL-SERVICE OIL CHANGE

TRANSMISSION SERVICE

RADIATOR SERVICE

FULL-SERVICE OIL CHANGE

Get a drive thru oil change with free, detailed maintenance check in about 15 minutes.

Help improve your ability to see others and their ability to see you. Make certain your headlights and taillights are in working order. Get your bulbs replaced in the same amount of time it takes to get an oil change.

Help improve your ability to see others and their ability to see you. Make certain your headlights and taillights are in working order. Get your bulbs replaced in the same amount of time it takes to get an oil change.

DID YOU KNOW?

Routine maintenance can help keep you safely on the road and improve the fuel efficiency and performance of your vehicle. Stop in today for a free, maintenance check of fluids, air filter, bulbs, tires and wipers when you purchase an oil change.

CUSTOMER REVIEWS

Required at location for maintenance were performed and with knowledge of previous visits what is require for mileage and year o ...

Required at location for maintenance were performed and with knowledge of previous visits what is require for mileage and year of vehicle at that time.

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5

Robert G

Fast service

Fast service

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5

Ron J

The interactions with many of the service associates was a great experience. All associates were very friendly and courteous.

The interactions with many of the service associates was a great experience. All associates were very friendly and courteous.

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5

Amber M.

Excellent service. Very knowledge. The woman made me feel very comfortable and she was so informative. She let me know what “sho ...

Excellent service. Very knowledge. The woman made me feel very comfortable and she was so informative. She let me know what “should” be done and didn’t pressure me. When she realized I was hesitant about adding something else, she offered a $10 off coupon. Great service!

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5

CynJ

Normally go to a dealership but was pleasantly surprised. Will keep going back.

Normally go to a dealership but was pleasantly surprised. Will keep going back.

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3

Kbat

Just wanted quick oil change and tire pressure checked. I usually just go to mt mechanic since he is about half the price And t ...

Just wanted quick oil change and tire pressure checked. I usually just go to mt mechanic since he is about half the price And the guy wanted to check all this other stuff. When i told i was all set he just kept saying well i am so confused and it's free.

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5

Barbiespitz

Ok well I have used several different stores and everytime they are very nice men and women who take care of my vehicle and trea ...

Ok well I have used several different stores and everytime they are very nice men and women who take care of my vehicle and treat me with respect

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4

Sass

Everything was great. I don't have specific issues.

Everything was great. I don't have specific issues.

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5

Tom Yuppa

Technicians very friendly and efficient

Technicians very friendly and efficient

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5

Elizabeth M

Great technician, she even gave my 3 daughters coloring books when they were getting fidgety! AWESOME customer service!

Great technician, she even gave my 3 daughters coloring books when they were getting fidgety! AWESOME customer service!

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5

Laura M

Quick, check tires , lights and top off some fluids. And my $9.00 coupon.

Quick, check tires , lights and top off some fluids. And my $9.00 coupon.

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5

HeidiM

The guys were so nice and polite. And funny too! :)

The guys were so nice and polite. And funny too! :)

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5

Stefanie

Second visit there. Great staff; attentive, quick and efficient. Felt safe, wasn't bombarded with upgrades as I was treated as a ...

Second visit there. Great staff; attentive, quick and efficient. Felt safe, wasn't bombarded with upgrades as I was treated as a return customer. Very satisfied, will return again.

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4

Dave B

Although the tires were a little low,I didn’t expect it to cost as much as a friend had told me he thought it would cost about $ ...

Although the tires were a little low,I didn’t expect it to cost as much as a friend had told me he thought it would cost about $25.00.

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5

Sunny T

The lady that talked to me and explained services spoke on my level. She understood that I wanted to go home and check my recor ...

The lady that talked to me and explained services spoke on my level. She understood that I wanted to go home and check my records and receipts before having suggested services done.

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5

Joanc

Good service and respectful staff

Good service and respectful staff

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5

Anonymous

Staff was excellent - friendly, knowledgeable, and efficient once we got in there. The wait was long but only because there wer ...

Staff was excellent - friendly, knowledgeable, and efficient once we got in there. The wait was long but only because there were so many cars in line! Excellent experience overall.

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4

Melissad

I think highly satisfied would be for a special circumstance. The staff was great. The guy I had was very friendly. Job was done ...

I think highly satisfied would be for a special circumstance. The staff was great. The guy I had was very friendly. Job was done the way it always is and no complaints.

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4

Missy

I had a receipt from a previous visit to this location and I presented it. I was asked about the kind of oil which I was not su ...

I had a receipt from a previous visit to this location and I presented it. I was asked about the kind of oil which I was not sure of right off hand. I usually refer to the auto manual. I thought the receipt had this information.

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4

Slynn1201

I walked in to asked if they rotated tires, they did not advise it would not be included in my oil change. They stated yes and a ...

I walked in to asked if they rotated tires, they did not advise it would not be included in my oil change. They stated yes and advised me to pull up to door two. I pulled up and once I advise which oil change I wanted they told me I should be using semi synthetic, I advised I’ve been doing basic oil since I got the car and told them no thanks and kept asking if I wanted to upgrade. Then just before they rotated the tires they said it would be an additional 29.99 which I find is OUTRAGEOUSLY expensive. The people were nice but I do not like to be pressured to purchase things and should have advised the price when I walked in to ask about rotation. The reason I went to instant oil change is because I thought it would be quick. It took almost 40 mins. I could have saved making an appointment somewhere else with having my tires rotated for free, I needed done right away so came here. I will never go back the pricing is a rip off. Monroe does a full oil change with rotation in 1 hour or less for under $50.

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5

Anonymous

Great service always quick and dnt have to make appointments !

Great service always quick and dnt have to make appointments !

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5

Stephen M

great service and people

great service and people

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5

PS

Always happy with the service, they don't try to up-sell like many places (including my dealer) I trust them more than my dealer ...

Always happy with the service, they don't try to up-sell like many places (including my dealer) I trust them more than my dealer!

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5

CV

Very fast and friendly! Only complaint is kept asking to upgrade and do more services after I told them I just want a regular oi ...

Very fast and friendly! Only complaint is kept asking to upgrade and do more services after I told them I just want a regular oil change.

Always such nice people! Steven (??) is so courteous and funny. Everyone else is just as nice.

Always such nice people! Steven (??) is so courteous and funny. Everyone else is just as nice.

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5

Christine K.

The staff was extremely professional,and very courteous to me. They weren't pushy with all sales which I really appreciated that ...

The staff was extremely professional,and very courteous to me. They weren't pushy with all sales which I really appreciated that. When I was there last year the gentleman that worked on my car was very rude and inpatient with me, he wouldn't even let me get the coupon on my phone cause he said "Sorry Mrs. I already printed your bill" so I just paid it and left. However my experience this time was 10x better as I said in the beginning of this survey..

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5

Susan P

I always go to this location because the are so helpful. Even if the air is low in a tire, they get me right in and out. I also ...

I always go to this location because the are so helpful. Even if the air is low in a tire, they get me right in and out. I also like the way they keep me posted about what services I need so I can plan accordingly. They are very professional and courteous.

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5

marie c

had a problem with the oil cap and the asst manager who was helping me changed it for me and notified me of the issue.

had a problem with the oil cap and the asst manager who was helping me changed it for me and notified me of the issue.

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3

Dm

Technician attempted to change filters without asking if I wanted new ones

Technician attempted to change filters without asking if I wanted new ones

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4

Gianna StPierre

The visit before my last visit. The person who I was speaking with made me go over my oil change and put the incorrect mileage. ...

The visit before my last visit. The person who I was speaking with made me go over my oil change and put the incorrect mileage. I got my change done at 120,000 and they put on the sticker my next oil change to be 145,000 way over an oil change. When I was there my last visit we brought this up to the woman helping us and all she could say was "they put the wrong milage" she didnt say sorry..and this was also not okay. I know when to get my oil change but they still didnt even apologize for their mistake.

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5

DR

Prompt, fast and courteous workers.

Prompt, fast and courteous workers.

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4

GlennF

The price for a full synthetic oil change is too expensive. NTB, a national chain, with a new location in Johnston, RI does it ...

The price for a full synthetic oil change is too expensive. NTB, a national chain, with a new location in Johnston, RI does it for less, and its location is more convenient. In fact, I had a coupon for a $49.99 full synthetic oil change, but I was told that Valvoline does not accept competitor coupons. I am going to evaluate whether I will continue to take my three automobiles to Valvoline as I am spending more there for the same service. Other than the price, the service was very good as always.

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5

Avachr66

I went early on a sat morning - got right in - Staff was very professional and friendly. I always feel very confident when I go ...

I went early on a sat morning - got right in - Staff was very professional and friendly. I always feel very confident when I go there that they have done a fabulous job.

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5

Apach

It is quick and convenient.

It is quick and convenient.

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4

Augustwest1246

There was oil on my engine cover they didn't clean off

There was oil on my engine cover they didn't clean off

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5

jerry c.

fast service great pricing with coupon very helpful staff

fast service great pricing with coupon very helpful staff

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5

Big G

Very professional staff and great service

Very professional staff and great service

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5

JLO

The overall experience is great.. people are great, timing is great... I wish the prices were better.. the prices are about 20$ ...

The overall experience is great.. people are great, timing is great... I wish the prices were better.. the prices are about 20$ higher than others in the area.. I use Valvoline when I am in a jam.

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5

Rhody

Minimal wait time. No problems with the service provided.

Minimal wait time. No problems with the service provided.

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5

Don’t know his name

I like that I can stay in my vehicle while they do the oil change

I like that I can stay in my vehicle while they do the oil change

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5

Samm

Always friendly, always informative, no issues

Always friendly, always informative, no issues

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5

Spence

Joe took great care to explain everything and was on top of ordering the battery we needed.

Joe took great care to explain everything and was on top of ordering the battery we needed.

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5

DMS

The staff there are always polite and courteous.

The staff there are always polite and courteous.

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5

Marc E.

Staff are well trained. Feel secure that it will be done correctly.

Staff are well trained. Feel secure that it will be done correctly.

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5

Cv

Friendly staff. Professional. I like the way they all work together checking each other’s work.

Friendly staff. Professional. I like the way they all work together checking each other’s work.

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5

John sullivan

Very courteous staff answered all my questions and was only recomended services not pushed at all!! I take all 3 of my vehicles ...

Very courteous staff answered all my questions and was only recomended services not pushed at all!! I take all 3 of my vehicles to the johnston ri location and have for a long time!! Im a bit annoyed now that my 1 check-up i get before i need a oil change that i get charged for oil and antifreeze as its only about 1/2qt low on oil but takes 6 qts not 5 and sometimes maybe a few ounces of antifreeze!! For years it was free with the 1 free fluid/tire check and i firmly believe you charge enough to cover something that and still run a profitable business i dont feel as though i should have to pay 3-6 dollars for a little oil and antifreeze when your prices are higher then most competitors but thats my only complaint!! Im impressed with the managers you have been highering it used to be a comedy show with employees playing around with their phones laughing joking and im thinking hey my time is important too so much improved!!

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5

Charissa A

I love going here for an oil change , the staff is friendly and helpful! So convient to be able to go and have my 2 kids with me ...

I love going here for an oil change , the staff is friendly and helpful! So convient to be able to go and have my 2 kids with me and not have to get out .

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5

Duchess

People were pleasant, personable and knowledgeable!

People were pleasant, personable and knowledgeable!

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5

Kathy g

I have gone there in the past and I always have friendly, happy worker's.very helpful and knowledgeable.

I have gone there in the past and I always have friendly, happy worker's.very helpful and knowledgeable.

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5

Valerie I

I was highly satisfied with the service very friendly fast service

I was highly satisfied with the service very friendly fast service

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4

joeyfatz777

i was satisfied.

i was satisfied.

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5

Anonymous

Excellent staff and service. The tech explained everything including other service recommendations without pressure.

Excellent staff and service. The tech explained everything including other service recommendations without pressure.

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5

Sandy K.

Professional, experienced and helpful.

Professional, experienced and helpful.

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4

Frankrap

AAA service

AAA service

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4

Anonymous

The price should be lower

The price should be lower

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5

Anonymous

The personnel were very courteous and efficient. It seemed as though they were all following a common protocol which reassured m ...

The personnel were very courteous and efficient. It seemed as though they were all following a common protocol which reassured me that they were doing things correctly.

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5

Steph A.

It was the first time I had been there and they explained everything very well. It was very easy and very very fast.

It was the first time I had been there and they explained everything very well. It was very easy and very very fast.

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5

ccod23

Fast and efficient.

Fast and efficient.

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5

Anonymous

efficient, quick service. Courteous employees

efficient, quick service. Courteous employees

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5

Ellen A

did a prof job

did a prof job

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5

RubyRhodeIsland

The staff at Vavoline, Putnam Pike, Johnston, RI are extremely knowledgeable, friendly, and consistent as I have been going ther ...

The staff at Vavoline, Putnam Pike, Johnston, RI are extremely knowledgeable, friendly, and consistent as I have been going there for several years and still have my 2002 SUV serviced there as well as my 2010 SUV which was a new purchase for me recently. I would like to point out that Jason and Mike were very professional and represent valuable employees to Vavoline.

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5

Guede13

Great staff, love seeing both genders working here and not only guys! Respectful yet friendly. Knowledgeable about their task/jo ...

Great staff, love seeing both genders working here and not only guys! Respectful yet friendly. Knowledgeable about their task/jobs.great service!!!!

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5

Liana R

I went to the Johnston R.I. location around 230 Sunday 11/25 and I just want to say the staff there was amazing hands down the n ...

I went to the Johnston R.I. location around 230 Sunday 11/25 and I just want to say the staff there was amazing hands down the nicest people I’ve ever dealt with they were all so knowledgeable friendly and professional. Thank you all for making my experience at valvoline a great one I will for sure be back and I will recommend and refer my people to you!!

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4

Chris R

There is really no reason, I have used Valvoline for some time now with my Buick. Because i like the service, i recently broug ...

There is really no reason, I have used Valvoline for some time now with my Buick. Because i like the service, i recently brought my Hyundia in for an oil change.So, in reality the service is fine and overall very good.Thank you,

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5

Anonymous

Fast,easy,your workers were friendly and efficient.

Fast,easy,your workers were friendly and efficient.

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5

Joe.B

The Techs were courteous, friendly and informative. There was no high pressure selling of products and services, no scare tacti ...

The Techs were courteous, friendly and informative. There was no high pressure selling of products and services, no scare tactics. Service was performed in a prompt and timely manner. I would highly recommend the Techs and Service I received.

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4

Mike hunt

The price is absolutely ridiculous. That is my only complaint.

The price is absolutely ridiculous. That is my only complaint.

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4

Joe

A little pricey.

A little pricey.

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5

James M

Very good services and the price was very good

Very good services and the price was very good

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5

Laurels

Service attendants were very nice and receptive. They explained everything to me before and after oil change

Service attendants were very nice and receptive. They explained everything to me before and after oil change

Quick service, suggestions for maintenance were made but I did not feel pressured.

Quick service, suggestions for maintenance were made but I did not feel pressured.

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4

PaulB

The only reason why I didnt give the top mark was the wait I had. but I understand the garage was full with 4 vehices when I got ...

The only reason why I didnt give the top mark was the wait I had. but I understand the garage was full with 4 vehices when I got here

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5

Rob

great service professional and honest

great service professional and honest

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5

Craig W

Knowledge and friendly staff! A plus!!

Knowledge and friendly staff! A plus!!

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5

DFran

The workers have very friendly personalities

The workers have very friendly personalities

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5

Anonymous

The customer service person knew I was nervous about getting taken advantage of and he put me at ease

The customer service person knew I was nervous about getting taken advantage of and he put me at ease

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5

Joe S

Value and service

Value and service

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5

Frankrap

Great service, disappointed that I received a coupon after my service of oil change as transmission oil change. I could have use ...

Great service, disappointed that I received a coupon after my service of oil change as transmission oil change. I could have used it at checkout time.

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5

Dels

It was easy to access. The staff was polite and friendly as well as helpful

It was easy to access. The staff was polite and friendly as well as helpful

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5

DJB

The oil change went well. When the technician, Jason, changed the cabin filter, it was full of acorns. Some of them must have ...

The oil change went well. When the technician, Jason, changed the cabin filter, it was full of acorns. Some of them must have fallen when it was removed, because the fan started making a noise. Jason did everything except stand on his head to open up the area where the fan motor was to remove the acorns and stop the noise!!While it took longer than I would have liked, I appreciated his willingness and capability to help correct the situation (and he did ask if I had the time to do it). Great job by Jason!!

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5

Mark P

The crew that worked on my truck was great. I got right in and the crew did an awesome and quick job. Being a business owner tim ...

The crew that worked on my truck was great. I got right in and the crew did an awesome and quick job. Being a business owner time is extremely important to me. I did let the crew know on my way out how great my experience was.

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5

Steve D

Great people at this location. Very nice and efficient

Great people at this location. Very nice and efficient

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5

Paul E

The staff was very courteous. You could tell that they were trained well. I appreciate that.

The staff was very courteous. You could tell that they were trained well. I appreciate that.

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4

Anonymous

80.00 for a power steering flush and fill that took all of 10 minutes is way too expensive

80.00 for a power steering flush and fill that took all of 10 minutes is way too expensive

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5

sd

I was very satisfied and wouldn't hesitate to return because the service was low pressure, efficient and friendly.

I was very satisfied and wouldn't hesitate to return because the service was low pressure, efficient and friendly.

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5

kent

Everything was completed as expected. The staff recommended that an air filter and a new battery be installed soon. I took the a ...

Everything was completed as expected. The staff recommended that an air filter and a new battery be installed soon. I took the advice and replaced the items myself later the same day. The staff was knowledgeable and efficient and got the job done quickly. I consider them well trained compared to other quick oil change locations that I have been to.

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5

Greenbaum

Honestly it was the best experience I have ever had getting an oil change and I never plan on going anywhere else. It was so eas ...

Honestly it was the best experience I have ever had getting an oil change and I never plan on going anywhere else. It was so easy and quick. The staff were all extremely friendly. The absolute only problem I had was that I didn't know about this sooner. I have already recommended you to multiple people. Annoyingly most of them already go to Valvoline and I am kind of annoyed no one told me before. Seriously, keep up the great work. You have a customer for life now.

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5

Garrett

Guys had great attitude

Guys had great attitude

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5

slarson

overall customer service

overall customer service

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5

KW

The technicians were very good. Very polite and informative, but your service needs to be more transparent. Just because a perso ...

The technicians were very good. Very polite and informative, but your service needs to be more transparent. Just because a person carries a 5 gallon clear container up to the truck, doesn't mean you are gettinf the product your paying for. Mine was 100% Synthetic. You see allvthe scams on the internet, how do I know I wasn't taken advantage of. I trusted the guy I was conversing with, who was very good, but what about the other employee I didn't converse with. Thank you. Ken Wilcox

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5

Brian D

The service was handled quickly without feeling like I was being rushed and I was not pressured into buying additional services ...

The service was handled quickly without feeling like I was being rushed and I was not pressured into buying additional services or products.

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5

Satisfied Customer

The group of technicians working together to get me in and out is amazing... every employee has been professional I will definit ...

The group of technicians working together to get me in and out is amazing... every employee has been professional I will definitely return to this store

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4

Lisac

I was not informed there was a coupon online for a discounted oil change. I was a little upset when I saw it but I took it to th ...

I was not informed there was a coupon online for a discounted oil change. I was a little upset when I saw it but I took it to the store and they made good for it. I was very happy about that. Also, I feel Valvoline prices without the coupon are high. For example, I came across an oil change coupon at one of competitions for $14.99 for a conventional oil change. A considerable difference in price, even with your coupon discount. Valvoline is$10 higher! To be honest, I will probably go there because of price for my next oil change unless I see something just as competitive from Valvoline.

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5

Dottie

Very informative. No pressure for additional services only recommended same.

Very informative. No pressure for additional services only recommended same.

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5

RichardA

Very informative and made easy to do

Very informative and made easy to do

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5

Kori

I have been coming in for years and really like Valvoline. They are quick, friendly, and efficient. The only part I do not like ...

I have been coming in for years and really like Valvoline. They are quick, friendly, and efficient. The only part I do not like its when they ask about my filter in the glove box. I do not want anyone or need anyone, to check it and I always have to explain multiple times and say no multiple times. I understand it is part of their job but it should be asked one time only. I am not complaining about the service because they are always friendly and efficient. I just do not want to be pressured about the filter check.

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5

Anonymous

You could see exactly what they were doing. They showed dipstick full

You could see exactly what they were doing. They showed dipstick full

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5

Michelle L

I felt they knew what they were doing. I trusted there advice about the transmission fluid. They even showed me the dirty flui ...

I felt they knew what they were doing. I trusted there advice about the transmission fluid. They even showed me the dirty fluid

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5

Michelle D

The technician was very courteous and he taught me how to reset my instrument panel so I would get a reminder when I'm due for a ...

The technician was very courteous and he taught me how to reset my instrument panel so I would get a reminder when I'm due for an oil change.

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5

David S

Everything aforementioned.. the manager and workers on duty were excellent .. they made the visit enjoyable believe it or not

Everything aforementioned.. the manager and workers on duty were excellent .. they made the visit enjoyable believe it or not

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4

KimHA

The visit prior to this particular visit, my husband had my Expedition. (We do not have same last name) I emailed & texted him a ...

The visit prior to this particular visit, my husband had my Expedition. (We do not have same last name) I emailed & texted him a coupon & they wouldn’t honor it because he wasn’t ME. He was driving MY truck & paying for the oil change. If I knew it wouldn’t have been honored I would’ve sent him elsewhere. As we always end up having to purchase a couple extra quarts. I asked him if they’d give a military discount instead & they don’t offer that.

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5

KMD

The employees were extremely pleasant and professional. It was the quickest oil change i have ever had. I usually go to the deal ...

The employees were extremely pleasant and professional. It was the quickest oil change i have ever had. I usually go to the dealership. Not any more!!

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5

Joe B

Employees very professional.

Employees very professional.

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5

KerrieW

Staff are always friendly and courteous. I like that they ask before opening any doors to scan vin or check cabin filter. They e ...

Staff are always friendly and courteous. I like that they ask before opening any doors to scan vin or check cabin filter. They even offered my niece who was with me some coloring pages

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5

Laine.G

The tech was very informative and helpful and most curtious

The tech was very informative and helpful and most curtious

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5

Anonymous

Staff was friendly and also showed me everything they were doing as they did it. Great experience

Staff was friendly and also showed me everything they were doing as they did it. Great experience

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5

vinny s

Staff greeted me shortly after I pulled up. They explained there might be a 10 minute wait before I could get pulled into the ga ...

Staff greeted me shortly after I pulled up. They explained there might be a 10 minute wait before I could get pulled into the garage. After pulling into the garage they did my oil change promptly and set me on my way

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5

Dina M

Friendly staff. Quick and efficient.

Friendly staff. Quick and efficient.

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5

Ray

Great technicians, super fast service.

Great technicians, super fast service.

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5

Mizael M.

Of course, not having to wait in line to receive assistance is always a positive thing, but the best thing I liked about Valvoli ...

Of course, not having to wait in line to receive assistance is always a positive thing, but the best thing I liked about Valvoline Instant Oil Change was its workers. One particular worker, Joe, was perhaps the most active worker in the garage. He kindly explained to us every aspect of the specific service we received, the costs of the appliances, and answering our various questions. There was professionalism and appropriate timeliness when he attended to my vehicle, along with the other well-respected workers. I am going back to Valvoline once I require maintenance to my car.

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5

JC

Going there for years

Going there for years

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4

Matt K

I get that your paying for the convenience of getting an oil change quick, but the price is still substantially higher than othe ...

I get that your paying for the convenience of getting an oil change quick, but the price is still substantially higher than other places I could go.

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5

jaksean

I've used this facility numerous times over the last 10 years and it's always been a very positive experience. I've never had to ...

I've used this facility numerous times over the last 10 years and it's always been a very positive experience. I've never had to wait to get in, and I'm usualle doen in 15 minutes or less. Staff i s always courteous, will let you know if you need a filter, wipers etc but never trying to sell you more than what you came for.

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5

SandwichRI

Staff was super friendly and fun to deal with. I was in and out quickly. Overall a solid experience.

Staff was super friendly and fun to deal with. I was in and out quickly. Overall a solid experience.

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5

Sal S

There work is at a professional level Which I like

There work is at a professional level Which I like

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5

JuanL

All the employees were very methodical in their approach. This ensures consistency in their customer service

All the employees were very methodical in their approach. This ensures consistency in their customer service

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5

RubyRhodeIsland

The technicians were very attentive and professional.

The technicians were very attentive and professional.

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5

Dave

Service was very quick. At one point there were 3 guys working together on just my car, which sped up the process.

Service was very quick. At one point there were 3 guys working together on just my car, which sped up the process.

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5

slim

they were polite,efficent,and didn't try to sell me anything more then the oil change

they were polite,efficent,and didn't try to sell me anything more then the oil change

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5

Jean Tinsworth

Your staff is always great. I've had this young woman before and she's great. So was the young man who actually performed the oi ...

Your staff is always great. I've had this young woman before and she's great. So was the young man who actually performed the oil change. They were both great.

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5

Dsepetree

Worker Joe was very nice and explained to me the different oils and which were better

Worker Joe was very nice and explained to me the different oils and which were better

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4

Rita F.

I was told I needed an air filter & I agreed to purchase only to find out it wasn't in stock. I bought it myself at an auto part ...

I was told I needed an air filter & I agreed to purchase only to find out it wasn't in stock. I bought it myself at an auto part store for much less money and the attendant there installed it for me. Case in point, make sure your people have the parts they are proposing you buy!!

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5

Joe

Timely, Polite,

Timely, Polite,

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5

Brian D.

Everyone was very courteous and helpful. This was my first visit to a Valvoline location because you do not have stores in the ...

Everyone was very courteous and helpful. This was my first visit to a Valvoline location because you do not have stores in the state where I lived previously. I plan to return when it's time for my next oil change.

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5

ryder

The staff was very professional and competent and they resolved my issues perfectly.

The staff was very professional and competent and they resolved my issues perfectly.

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4

Tay nel

I had to wait when both bays to the right were open with no explanation as to why! I dont normaly have to wait im usually in and ...

I had to wait when both bays to the right were open with no explanation as to why! I dont normaly have to wait im usually in and out so its not really a big deal but if i am going to have to wait i should be told in a faster mannor in case i have something to do and have to come back another time!

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5

Manoela

Mike and Alison service was fantastic

Mike and Alison service was fantastic

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5

davywilson

The valvoline techs very very nice, pleasant and personable. They did their work quickly. After my antifreeze coolant exchange ...

The valvoline techs very very nice, pleasant and personable. They did their work quickly. After my antifreeze coolant exchange, they took extra time to spray and clean the coolant area they did their work on. These guys were super!

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5

Linda R

Good experienced employees and treated very nice

Good experienced employees and treated very nice

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5

Heather C

The team was knowledgeable and friendly. Told me about add ons, but more of an informative way as opposed to a hard sell.

The team was knowledgeable and friendly. Told me about add ons, but more of an informative way as opposed to a hard sell.

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5

Jonas W

They always know what they’re doing and the staff is super kind.

They always know what they’re doing and the staff is super kind.

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5

jean tinsworth

The personnel is always courteous and knowledgeable and always helpful in answering any questions I have. The manager helped me ...

The personnel is always courteous and knowledgeable and always helpful in answering any questions I have. The manager helped me when I went in this past Sunday morning. I've had him before and he's a great guy.

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5

FR

Great service and quick results.

Great service and quick results.

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5

Sarah R

joe Did my oil change - he was nice and friendly and didn’t make me feel pressured to do extra things to my car but gave me the ...

joe Did my oil change - he was nice and friendly and didn’t make me feel pressured to do extra things to my car but gave me the option too. I liked the service provided by Valvoline enough to fill out a survey.

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5

Anonymous

Great service.

Great service.

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5

Scott M.

The Representative explained everything very clearly, except that I was supposed to stay in my vehicle to complete the Safety ch ...

The Representative explained everything very clearly, except that I was supposed to stay in my vehicle to complete the Safety checks or starting the vehicle when oil was changed. I was not aware there was a waiting room either, until this Survey.Also, not knit-picking here but I discussed the fact that my Tires were filled with Nitrogen, to which the Rep said that they wouldn't touch them, but while I was waiting for my vehicle to be completed a Technician was walking around the vehicle checking (and filling) the air as he thought necessary, obviously not aware of the 'colored caps' indicating Nitrogen.

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5

Eddie L

Quickness of service also experience and friendliness of staff

Quickness of service also experience and friendliness of staff

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5

lucad

Manager was very helpful and informitive

Manager was very helpful and informitive

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5

anthony c

knowledgeable and professional staff

knowledgeable and professional staff

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5

Rob L

Professional

Professional

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5

nissanA

Very convenient, staff explained options thoroughly, the job was completed promptly, and i liked how they show you the color of ...

Very convenient, staff explained options thoroughly, the job was completed promptly, and i liked how they show you the color of the oil when the oil change was completed.

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5

jean tinsworth

The guys and gals you have working in the Johnston RI one are friendly, courteous and always very helpful

The guys and gals you have working in the Johnston RI one are friendly, courteous and always very helpful

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4

Maria C

Came in for regular oil change but the guy kep on about upgrading i felt stupid so i gave in

Came in for regular oil change but the guy kep on about upgrading i felt stupid so i gave in

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5

Anonymous

Everyone was friendly

Everyone was friendly

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5

Ctermale

It was quick, convenient & decently priced.

It was quick, convenient & decently priced.

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5

Anonymous

Friendly staff and very fast service. They seemed very knowledgeable and thorough. Gave explanation of service and a coupon book ...

Friendly staff and very fast service. They seemed very knowledgeable and thorough. Gave explanation of service and a coupon book too.

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5

Jim V

the staff noticed a crack in my serpentine belt. they changed it and made sure the engine was functioning properly after install ...

the staff noticed a crack in my serpentine belt. they changed it and made sure the engine was functioning properly after installing a new one.

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5

dwbld11

Techs worked/talked directly to me as the oil change was going on letting me know exactly what services were being provided...

Techs worked/talked directly to me as the oil change was going on letting me know exactly what services were being provided...

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5

K

The workers were very polite and went over everything they were going to do and everything they did in detail.

The workers were very polite and went over everything they were going to do and everything they did in detail.

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5

Steve a

Extra services were offered but without pressure. Prompt service, polite

Extra services were offered but without pressure. Prompt service, polite

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4

DB

Only because they were not perfect. I never give a top score, unless it was over the top! The young woman who waited on me was ...

Only because they were not perfect. I never give a top score, unless it was over the top! The young woman who waited on me was very nice.

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4

Sandi K.

My only complaint is that it should be air conditioned. It was extremely hot sitting my car during the oil change and I cannot e ...

My only complaint is that it should be air conditioned. It was extremely hot sitting my car during the oil change and I cannot even imagine how hot the poor mechanics were!! It was awful! If they heat it in the winter I really think they should air condition it in the summer! How can you expect your employees to work in an environment like that? An even under those conditions, they were helpful and courteous!

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3

Jr the light guy

There just doing oil changes.

There just doing oil changes.

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5

Anonymous

Highly qualified staff curtious and polite

Highly qualified staff curtious and polite

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5

Tom Yuppa

Staff was professional, knowlegable and courteous

Staff was professional, knowlegable and courteous

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5

.

Very helpful staff

Very helpful staff

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5

Chris401

Great service and helpful staff,i do however feel that either the coupons could save you more money or the prices can be lowered ...

Great service and helpful staff,i do however feel that either the coupons could save you more money or the prices can be lowered a bit. I'll be a repeat customer but that's just a suggestion

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5

Sweet_79

Place is always clean! Staff like a family, nice towards each other & very welcoming to us the customers😊 They know their stuff ...

Place is always clean! Staff like a family, nice towards each other & very welcoming to us the customers😊 They know their stuff & work efficiently! Love coming here. Told me my car needed additional attention and I returned.

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5

carol c

fast and efficient service

fast and efficient service

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5

Allison V

Staff was friendly and very specific as to what was being done.

Staff was friendly and very specific as to what was being done.

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4

jm

as long as I can have access to valid coupons I will use your company

as long as I can have access to valid coupons I will use your company

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5

SusanR

All of the employees were excellent! Very knowledgeable about the products and my car specifics! Shane was excellent...very, v ...

All of the employees were excellent! Very knowledgeable about the products and my car specifics! Shane was excellent...very, very kind and patient! He deserves a promotion. His dream is to be a mechanic...You guys should send him to school! He would enhance your business even more! The other 2 gentleman were great as well...one rechecked my tires and the other filled my oil and directed me in and out! My experience is consistently excellent! Great job gentleman!

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5

Greg P

Great service , great Valvoline product and at a good price. Highly efficient employees that do they job and get you in and out ...

Great service , great Valvoline product and at a good price. Highly efficient employees that do they job and get you in and out .Won' go anywhere else.

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5

Anonymous

Staff was fantastic service was great top notch place

Staff was fantastic service was great top notch place

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5

TriciaK

Very reliable, very convenient, quick service courteous customer service

Very reliable, very convenient, quick service courteous customer service

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5

Fin

Service was great and quick. The servicemen were knowledgeable giving me advice on what my car needed in the near future for bes ...

Service was great and quick. The servicemen were knowledgeable giving me advice on what my car needed in the near future for best maintenance. They also told me what the cost would be.

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5

Benny R

Everything went smoothly. People were professional and polite

Everything went smoothly. People were professional and polite

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5

RB

Quick turnaround time

Quick turnaround time

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5

Steve L

Service was friendly and professional. The employees also know the routines very well.

Service was friendly and professional. The employees also know the routines very well.

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5

PR

Efficient and friendly staff

Efficient and friendly staff

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5

rlamont

Quick, friendly sevice.-

Quick, friendly sevice.-

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4

Tony D.

I wanted to get a air conditioner recharge but the machine was broken.

I wanted to get a air conditioner recharge but the machine was broken.

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5

Jean

See previous answers.

See previous answers.

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5

RI Tree

Workers always fast, friendly and explain everything.

Workers always fast, friendly and explain everything.

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5

ReneeI

The staff there was friendly, efficient, and got the job done the way I was hoping they would. Each visit I am completely satis ...

The staff there was friendly, efficient, and got the job done the way I was hoping they would. Each visit I am completely satisfied.

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5

Tracey H

For all reasons checked off.I however,do NOT like having to take a survey after each oil change.Thank you.

For all reasons checked off.I however,do NOT like having to take a survey after each oil change.Thank you.

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5

LisaW

This time the person I interacted with was not quite as professional and courteous as the times in the past. The one checking un ...

This time the person I interacted with was not quite as professional and courteous as the times in the past. The one checking under the hood was more professional.

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5

Heather C.

The staff did an excellent job explaining/confirming what service they were performing and provided a step by step to what they ...

The staff did an excellent job explaining/confirming what service they were performing and provided a step by step to what they were doing. They reviewed the services due on my vehicle, such as a tranny flush, and costs of the service without putting pressure on it being performed at that moment, which was most appreciated. I felt my needs and concerns were understood, the questions I asked were thoroughly answered and their service was fast and friendly. The also had a great sense of humor that assisted in the result of a most pleasurable experience!! A big thank you to the crew and their outstanding service; I would definitely recommend Valvoline Smithfield :-)

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5

Ed C

Staff was courteous, professional and informative throughout the visit.They always do a great job!

Staff was courteous, professional and informative throughout the visit.They always do a great job!

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4

Kdubs

When I pulled up there was an empty bay but I still had to wait outside for about 15 min until they finished with a car in the o ...

When I pulled up there was an empty bay but I still had to wait outside for about 15 min until they finished with a car in the other bay. No one achnologized that I was waiting, nor did they appologe for the wait. I actually almost left to get an oil change elsewhere

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5

Anonymous

Everything went perfect

Everything went perfect

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5

FranL

The staff are always professional and friendly. I feel a high level of trust with this facility's employees.

The staff are always professional and friendly. I feel a high level of trust with this facility's employees.

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5

lou t

quck and wel done

quck and wel done

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5

DXM

The staff was working diligently and a team and everyone was very nice and professional

The staff was working diligently and a team and everyone was very nice and professional

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5

Michelle L

Every body was kind and courteous, I really enjoyed the experience. Definitely going back

Every body was kind and courteous, I really enjoyed the experience. Definitely going back

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5

Anonymous

I worked with the manager. He was wonderful. I will be back for my next oil change

I worked with the manager. He was wonderful. I will be back for my next oil change

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5

Celso A

Quick service great price- good discount.

Quick service great price- good discount.

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5

melissa k

Everyone in the bay were super helpful, knowledgeable and friendly. Enjoyed seeing the work being done and what was being recom ...

Everyone in the bay were super helpful, knowledgeable and friendly. Enjoyed seeing the work being done and what was being recommended and why. First time I've used/visited Valvoline and now will never go anywhere else.

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5

Courtney C.

The entire staff was extremely friendly and knowledageble. Very personable. I loved the no pressure approach, but the informatio ...

The entire staff was extremely friendly and knowledageble. Very personable. I loved the no pressure approach, but the information on what certain things do and why it should be done/what it prevents was what persuaded me into buying additional services (initially was going in for just an oil change). Everything was explained to me in a way I could understand, as well as showing me what the filters/oil/fluids looked like and what they should look like, why they are needed. I am not knowledagble in the car department, but I felt confident in the information and service given.

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5

DiscoPete

Highly satisfied with the service.

Highly satisfied with the service.

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5

DMS

There was a bad smell in my car. The tech removed a nest and dead mouse from the cabin area near the glove box and changed the c ...

There was a bad smell in my car. The tech removed a nest and dead mouse from the cabin area near the glove box and changed the cabin filter. He was kind enough to get me an air freshener because there was still a lingering smell.

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5

Jo B

Attendant was friendly, service was great and quick. Price was reasonable.

Attendant was friendly, service was great and quick. Price was reasonable.

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5

Dave D 1

Necessary fluids and tires were properly checked at this time of service and determined how the recommended time for service was ...

Necessary fluids and tires were properly checked at this time of service and determined how the recommended time for service was scheduled for the time when it is necessary.

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5

ElisaJ

Customer service was great. Friendly. Knowledge was on spot

Customer service was great. Friendly. Knowledge was on spot

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5

Anonymous

Quick service.Friendly service.Explanation of why a service is necessary but left to me to choose.No pressure.

Quick service.Friendly service.Explanation of why a service is necessary but left to me to choose.No pressure.

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5

Matt E

Very professional and efficient

Very professional and efficient

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5

Wes

Always friendly and reliable.

Always friendly and reliable.

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5

Beth L.

I asked for an oil change and front passenger side headlight to be replaced on my Honda Pilot. They did both jobs99 speedily and ...

I asked for an oil change and front passenger side headlight to be replaced on my Honda Pilot. They did both jobs99 speedily and efficiently. On my prior oil change visit, they took care of many things that needed attention such as rear differential fluid, power steering fluid, transfer box fluid and radiator fluid replacements. I am very satisfied with Vavoline on Putnam Pike, having switched from Honda Quicklane due to Honda Quicklane ignoring recommended replacements, etc at certain mileage marks. Plus Vavoline is fair in terms of paying attention to who was there first and who goes next if it is busy and cars are waiting outide the garage for service.

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5

marie

I was taken right in and the technicians work together. They also inform me of what they are doing and how much it will cost

I was taken right in and the technicians work together. They also inform me of what they are doing and how much it will cost

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5

JD

It was my first experience with a drive through oil change and services. Was not aware this existed. It was a good experience.

It was my first experience with a drive through oil change and services. Was not aware this existed. It was a good experience.

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5

Kj15

Once we got in the oil change was very quick. I really appreciate them filling up the fluids that I needed as well.

Once we got in the oil change was very quick. I really appreciate them filling up the fluids that I needed as well.

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5

JT

Courteous, Professional, & Timely.. Satisfied Customer every visit!!

Courteous, Professional, & Timely.. Satisfied Customer every visit!!

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4

Jc

Besides very long wait time all was good

Besides very long wait time all was good

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4

Josh J

I showed up about 20 minutes before closing. The workers were not to happy I had arrived but once in the bay they worked quickly ...

I showed up about 20 minutes before closing. The workers were not to happy I had arrived but once in the bay they worked quickly and efficiently.

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5

Sepe

Great workers

Great workers

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5

I forgot their name

Yes I liked it they were very nice and it was drive thru service

Yes I liked it they were very nice and it was drive thru service

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5

Jack O

serviced my car as expected

serviced my car as expected

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5

lou

fast and complete

fast and complete

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5

RT

Tech was Friendly and professional .l was in and out in no time.

Tech was Friendly and professional .l was in and out in no time.

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5

Richard M

Once I pulled in for service, the representative taking my info explained all of my choices and he did not push me in a directio ...

Once I pulled in for service, the representative taking my info explained all of my choices and he did not push me in a direction that benefited him over me

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5

Sepe Tree

Excellent workers

Excellent workers

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5

D Hill

Staff was friendly, busy time at the location but they processed me efficiently about 50 min for servicing. Worked as a team to ...

Staff was friendly, busy time at the location but they processed me efficiently about 50 min for servicing. Worked as a team to get me processed as quickly as possible. Would return for future service.

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5

JeanT

The two young men who worked on my car appeared to be much more experienced in the automotive repair field than many of the othe ...

The two young men who worked on my car appeared to be much more experienced in the automotive repair field than many of the others in my previous visits here. They were great.

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5

Armstrong R

As always the team was prompt, courteous, and smiling.

As always the team was prompt, courteous, and smiling.

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5

Laboo1963

Very good service employees were very knowledgeable and nice

Very good service employees were very knowledgeable and nice

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5

Tonyv

Very good employees they care about their jobs!

Very good employees they care about their jobs!

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5

Sp

I have used this company for years , very fast and friendly.

I have used this company for years , very fast and friendly.

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5

Dickie

very simple.Very Good service in a timely manner. Professional attitude. And I never had to leave my car!

very simple.Very Good service in a timely manner. Professional attitude. And I never had to leave my car!

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5

Tracey

For all the reasons i checked off "highly satisfied".

For all the reasons i checked off "highly satisfied".

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4

Anonymous

Overall everything went very well. I understand they need to recommend other services, but it seemed like too many. The tires on ...

Overall everything went very well. I understand they need to recommend other services, but it seemed like too many. The tires on my car were all new and they recommended rotation.

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5

K. Honey

The people were lovely. I have been going to Valvoline since I could drive. You know what you’re getting and you are served quic ...

The people were lovely. I have been going to Valvoline since I could drive. You know what you’re getting and you are served quickly.

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5

chris K

Great Staff. Kind and informative.

Great Staff. Kind and informative.

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5

RayP

Prompt thorough service and they went over everything they did.

Prompt thorough service and they went over everything they did.

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5

Jamiet

The staff was excellent

The staff was excellent

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5

Tom r

Print and courteous see.

Print and courteous see.

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4

Taylor n

I was satisfied i had no problems at all! Will continue to use valvoline and your services!

I was satisfied i had no problems at all! Will continue to use valvoline and your services!

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5

Steve D

The guys were friendly and fast

The guys were friendly and fast

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5

Sammm a

The staff was super nice, they were busy at the time but still treated me nicely and let me know there was a wait, theyd be with ...

The staff was super nice, they were busy at the time but still treated me nicely and let me know there was a wait, theyd be with me asap. When i got the oil change the guy was nice and even apologized for the wait, I told him its ok theyre doing their jobs so take their time. The staff was friendly ans helpful, explaining everything they did and what needs fixing. I would definitely recommend this place to others.

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5

Shelby

Staff was ver professional and friendly

Staff was ver professional and friendly

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5

Dave D

I know what and how to get the service done that I need.

I know what and how to get the service done that I need.

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4

Chris v

Friendly staff and quick service. Only problem was waiting but it was busy

Friendly staff and quick service. Only problem was waiting but it was busy

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5

bobski

Everything went effortlessly but the cost seems to be excessive compared to other oil filter changes

Everything went effortlessly but the cost seems to be excessive compared to other oil filter changes

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5

D Dels

I like the convenience of waiting in my car And being done in less then 15 minutes!!

I like the convenience of waiting in my car And being done in less then 15 minutes!!

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5

Debbie

cheerful, courteous and hand ed[ee

cheerful, courteous and hand ed[ee

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5

dwight

fast and professional service. Crew was nice and great people

fast and professional service. Crew was nice and great people

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5

Terry G.

Guys were polite, professional and informative

Guys were polite, professional and informative

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3

North Providence, RI

I said all I wanted was an oil change, they pulled out filters to show me how dirty they were, I reminded them I only wanted an ...

I said all I wanted was an oil change, they pulled out filters to show me how dirty they were, I reminded them I only wanted an oil change,

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5

Anonymous

Friendliness of service person, quickness of service.

Friendliness of service person, quickness of service.

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3

DennisN

Dirty hand prints left on hood and front fenders.

Dirty hand prints left on hood and front fenders.

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5

DebGreenville

The service was quite good but I was surprised that it was somewhat more expensive than comparable service at the dealership... ...

The service was quite good but I was surprised that it was somewhat more expensive than comparable service at the dealership... even with a coupon.

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4

missd

service was a little slow

service was a little slow

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1

GW

Always pressured to make extra purchases. We didn’t receive a sticker for the windshield with our mileage for the next oil chang ...

Always pressured to make extra purchases. We didn’t receive a sticker for the windshield with our mileage for the next oil change. Also the price for an oil change is excessive. We paid 41.78 with a coupon. A little much!!!

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5

JaniceW

Quick service, pleasant employees.

Quick service, pleasant employees.

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5

MissyT

The customer service is exceptional at this location.

The customer service is exceptional at this location.

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5

Evelyn G

I am satisfied with their service for the reasons being that they are fast, you do not have to get out of your vehicle, the work ...

I am satisfied with their service for the reasons being that they are fast, you do not have to get out of your vehicle, the workers are friendly.

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5

Leet

Had been using Firestone and have had issues with their service. This was a much better experience and I felt my car was better ...

Had been using Firestone and have had issues with their service. This was a much better experience and I felt my car was better taken care of.

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5

DeniseV

All the guys were great. Very friendly and professional.

All the guys were great. Very friendly and professional.

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5

Tonyt

Great service

Great service

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5

AJ

the technicians were kind amd respectful.

the technicians were kind amd respectful.

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4

Manuel Tavares

Some car parts are more expensive than other oil change places

Some car parts are more expensive than other oil change places

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5

DebbieH

Friendly staff, will answer questions.

Friendly staff, will answer questions.

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5

Pattie a

I love the guys there. They are awesome! Very friendly and professional. I wouldn't go anywhere else

I love the guys there. They are awesome! Very friendly and professional. I wouldn't go anywhere else

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5

Latoya W

Quick and easy and all the workers are caring

Quick and easy and all the workers are caring

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5

Tom T.

It was great service and done quickly!!!!

It was great service and done quickly!!!!

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5

Donchin

I had never been to a drivethru oil change before. my kids got a kick out of it and I appreciate how safe they were as they took ...

I had never been to a drivethru oil change before. my kids got a kick out of it and I appreciate how safe they were as they took my keys as they were working on my car.

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5

Anonymous

Once your in 15 minutes you are out the door.👍

Once your in 15 minutes you are out the door.👍

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5

Dottie L

Friendly, professional staff. They were very busy but gave me their full attention at my turn. I wish they could do bigger repai ...

Friendly, professional staff. They were very busy but gave me their full attention at my turn. I wish they could do bigger repairs, brakes, etc.

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5

Lorraine

Explaind everything

Explaind everything

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5

Anonymous

They greased all 16 grease fittings

They greased all 16 grease fittings

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5

MGRI86

I absolutely love this place. It is so convenient and the staff are amazing. They always educate me on what my car needs and whe ...

I absolutely love this place. It is so convenient and the staff are amazing. They always educate me on what my car needs and when but they’re never pushy. Always have a smile on their face. Even when they’re busy they are friendly and quick. Highly recommend.

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5

Ron L

The staff handled the very busy parking lot, which was overfilled with customers, very well. This even included having to guide ...

The staff handled the very busy parking lot, which was overfilled with customers, very well. This even included having to guide customers to safely back up to allow people in and out of the garage, which was handled very well.

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5

Joe S

Location and professional attitude displayed by employees at the Valvoline Instant oil change

Location and professional attitude displayed by employees at the Valvoline Instant oil change

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5

Kristy B.

I am a regular customer so when my hubcap fell off, I thought I would see if they would help me out - even though it's not a typ ...

I am a regular customer so when my hubcap fell off, I thought I would see if they would help me out - even though it's not a typical type of service provided. The guys were extremely helpful and got my hubcap back on free of charge. I really appreciate the friendly service and the generosity. I will definitely come back!

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4

Linda M

I thought the price was outrageous. I am glad I had a $14.00 coupon. Even though I have to make an appointment with a dealer I ...

I thought the price was outrageous. I am glad I had a $14.00 coupon. Even though I have to make an appointment with a dealer I will return to a dealer because they also send coupons but their oil change is for 6 qts and they do a tire rotation included in the oil change which is priced at $44.95 with a $10.00 off coupon. So at my dealer I would have paid $34.95 NOT $62.85 after using a $14.00 coupon.

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4

Jebella

A little longer wait than expected. About 35_40 minutes.

A little longer wait than expected. About 35_40 minutes.

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5

LizM

I like that I can stay in my car with my kids and they change the oil so quick!

I like that I can stay in my car with my kids and they change the oil so quick!

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5

Ray S

Workers were polite & friedly !

Workers were polite & friedly !

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4

Faceless

Cabin filter and fluids not checked

Cabin filter and fluids not checked

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5

Derekc

Always fast and very very respectful also very efficient!

Always fast and very very respectful also very efficient!

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5

lou t

no pressure very friendly staff

no pressure very friendly staff

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5

Chris b

Service person asked to check a filter located in the glove box. It was very old and full of acorns and lint. He took extra time ...

Service person asked to check a filter located in the glove box. It was very old and full of acorns and lint. He took extra time to clean everything.

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5

Maura k

Friendly staff. Got done what I needed

Friendly staff. Got done what I needed

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5

Sherry p

Great customer service, friendly

Great customer service, friendly

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5

James M.

Outstanding service as always!

Outstanding service as always!

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5

JD

Very friendly crew worked fast and made me feel comfortable.

Very friendly crew worked fast and made me feel comfortable.

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4

Bill W

The service was great the people very friendly.

The service was great the people very friendly.

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5

MattSmith1246

Great Service

Great Service

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5

Amberw

The staff was very nice and worked quickly. They also brought crayons over to my kids.

The staff was very nice and worked quickly. They also brought crayons over to my kids.

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5

Dave W.

The Valvoline techs were friendly, checked out my car (lights, fluids, tires) and changed the oil quickly. Loved the service th ...

The Valvoline techs were friendly, checked out my car (lights, fluids, tires) and changed the oil quickly. Loved the service there! Very happy!

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4

Liv P

Staff not the friendliest. They were okay. I don't like how the computer recommends to redo the oil change on a brand new car ...

Staff not the friendliest. They were okay. I don't like how the computer recommends to redo the oil change on a brand new car after 4,000 miles when a brand new car that takes synthetic oil should be at least 10,000 miles. Its a waste of time and money for people who don't know any better. Im never crazy about your recommendations but that's business I guess.

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4

john c

nothing really. Every time I go i have to explain my transmission is sealed and can't be flushed. Everything was good. I mean it ...

nothing really. Every time I go i have to explain my transmission is sealed and can't be flushed. Everything was good. I mean it was just an oil change I go there all the time for both my cars and will continue

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4

Carole R

Price increase

Price increase

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5

Morgan Jo

Very easy to speak with and ask questions

Very easy to speak with and ask questions

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5

EBanks

Very informative staff and when they couldn't fix the problem with my car, they did not lie nor charge me an extensive amount of ...

Very informative staff and when they couldn't fix the problem with my car, they did not lie nor charge me an extensive amount of money. They actually recommended I get my car to a mechanic when I can. Great service every time I go.

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4

Keith M.

The techs had difficulty processing my payment. She had to get the manager and appeared to be still in training. It was a comput ...

The techs had difficulty processing my payment. She had to get the manager and appeared to be still in training. It was a computer software issue, not my credit card. I was delayed slightly due to the problem. I also noticed the tech said they would top off fluids as part of the service but didn’t do anything but the oil. I knew I needed windshield fluid but did not get any with the service.

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5

AdamC

They were quick and professional. No pressure on other services.

They were quick and professional. No pressure on other services.

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5

Jeanp

Loved that I didn't have to get out of my car. Technician was funny kind courtesy and knew his stuff

Loved that I didn't have to get out of my car. Technician was funny kind courtesy and knew his stuff

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1

Supernatural42

Would like to be told price prior to services being rendered. Prices have increased compared to competitors.

Would like to be told price prior to services being rendered. Prices have increased compared to competitors.

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5

CS

The employees!!!! They are very knowledgeable and have an excellent working relationship with each other!!! Always honest! I n ...

The employees!!!! They are very knowledgeable and have an excellent working relationship with each other!!! Always honest! I never thought an oil change etc would get enjoyable! Please reward them well!!! You are fortunate to have such a great staff!!

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5

Mj655

The young men working on my oil change were very respectful, professional, and funny! They made what could be a boring experienc ...

The young men working on my oil change were very respectful, professional, and funny! They made what could be a boring experience fun! Also, I had an issue with the hose for my windshield washer fluid (it had gotten disconnected) and he popped it back in for me! I know nothing about cars so it was such a relief that it was just a quick fix and nothing serious. Especially with the snow it's nice to wash my windshield. I live in Warwick but will make the drive to Johnston because of my experience here. Thanks for the nice work guys!

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5

Amy

The staff was very courteous and helpful and I did not have to wait long at all. They explained everything to me in easy to und ...

The staff was very courteous and helpful and I did not have to wait long at all. They explained everything to me in easy to understand terms and they put in new headlight bulbs for me. I ended up spending a little more than I wanted to, but they did a great job.

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5

Shane M

Quick, professional, thorough... no problems and have my son a coloring book and crayons! Kuddos to them!

Quick, professional, thorough... no problems and have my son a coloring book and crayons! Kuddos to them!

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5

LindaM

Been going here for years.. always satisfied. Friendly service.

Been going here for years.. always satisfied. Friendly service.

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5

Garrett M

Staff was great.Service was spot on.

Staff was great.Service was spot on.

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5

Ryan D

The service was prompt once the vehicle was in the service bay and the employees were very kind and worked hard to get it done i ...

The service was prompt once the vehicle was in the service bay and the employees were very kind and worked hard to get it done in a timely manner.

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4

AG1156

The overall price seemed a little steep. The staff however Was great

The overall price seemed a little steep. The staff however Was great

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5

Kent O.

The technical that spoke with me was very personable and professional. I never felt pressured to purchase additional products or ...

The technical that spoke with me was very personable and professional. I never felt pressured to purchase additional products or services and the oil change was completed quickly.

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3

Crtjay17

Suppose to be 15 min not 45!

Suppose to be 15 min not 45!

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4

M

This is the second time I’ve had my oil changed and been told my lights re working. I have a tail light out. My husband pointed ...

This is the second time I’ve had my oil changed and been told my lights re working. I have a tail light out. My husband pointed it out.

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4

Anonymous

Had to wait for tech to get oil filter the shop didn't have one available for me car...took maybe extra 10 mins.

Had to wait for tech to get oil filter the shop didn't have one available for me car...took maybe extra 10 mins.

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5

Kimtay2

Everyone is so nice and they make sure they gave you the best experience

Everyone is so nice and they make sure they gave you the best experience

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5

Rob L

Always excellent and consistent service.

Always excellent and consistent service.

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5

Lisa d

Service was prompt, staff friendly and knowledgeable, explained as they went along. Will recommend to others

Service was prompt, staff friendly and knowledgeable, explained as they went along. Will recommend to others

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5

Joann63

The staff is extremely efficient and personable

The staff is extremely efficient and personable

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5

Joann

Great people very curtious

Great people very curtious

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4

Pam M.

Never said I was not satisfied.

Never said I was not satisfied.

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5

Ryan L

They are quick and thorough

They are quick and thorough

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5

Anonymous

Easy quick and in and out. No pressure.

Easy quick and in and out. No pressure.

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5

Tom J

Easy in & quick to get service,and back on the road.

Easy in & quick to get service,and back on the road.

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5

SAL S.

I HAVE USED THERE SERVICE IN THE PAST AND AS IN THE PAST THEY HAVE SATISFIED ALL MY NEEDS WITH GREAT SATISFACTION TY

I HAVE USED THERE SERVICE IN THE PAST AND AS IN THE PAST THEY HAVE SATISFIED ALL MY NEEDS WITH GREAT SATISFACTION TY

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5

Kikaii

My car is new, and they knew more about it than I did. They checked all the fluids, knew exactly what type of oil I needed, and ...

My car is new, and they knew more about it than I did. They checked all the fluids, knew exactly what type of oil I needed, and we're courteous and polite.

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4

Lea M

I was not expecting to pay that price point. I thought it would be in the $25-$30 dollar range. The cheapest price was $41.99. ...

I was not expecting to pay that price point. I thought it would be in the $25-$30 dollar range. The cheapest price was $41.99. I realize now how much I am paying for the convenience of a drive through

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5

Vincent

excellent care in protecting my vehicle with appropriate covering.

excellent care in protecting my vehicle with appropriate covering.

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4

Yvette M

I was very satisfied.

I was very satisfied.

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5

Steve P

The staff is great. Even though the computer system was not working the staff was kind courteous and efficient.

The staff is great. Even though the computer system was not working the staff was kind courteous and efficient.

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5

Trisha

I was highly satisfied because I never been to a valvoline before, and a friend told me about the place. I pulled into a spot an ...

I was highly satisfied because I never been to a valvoline before, and a friend told me about the place. I pulled into a spot and a employee came out to see what I was there for and directed me to pull right up. There was nothing but friendliness and professionalism. I will definitely be returning for another oil change.

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5

RubyRhodeIsland

The staff is friendly, helpful and consistent. This is the location that I have been taking my car to for several years, and th ...

The staff is friendly, helpful and consistent. This is the location that I have been taking my car to for several years, and the service is always very good.

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5

CT

Staff was helpful in explaining the process and procedures

Staff was helpful in explaining the process and procedures

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5

Steve L

The work went quickly and moved on from there done with what I needed to have done

The work went quickly and moved on from there done with what I needed to have done

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5

Rick s

In and out quick no bs

In and out quick no bs

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5

Dave m.

It fast and easy.

It fast and easy.

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5

Mike

Great service, great workers and happy customer

Great service, great workers and happy customer

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5

SandyK.

The staff and manager is helpful, courteous, and kind.

The staff and manager is helpful, courteous, and kind.

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5

donnas

I have been a Valvoline customer for years. I am fairly new to this location because a of move ( I used to mostly go to the Warw ...

I have been a Valvoline customer for years. I am fairly new to this location because a of move ( I used to mostly go to the Warwick one ). I am very satisfied with the staff here. Very friendly & helpful. I feel well taken care of.

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5

Average Just-Out-Of-College Person

Everyone was incredibly friendly and kind and they even helped by replacing and tightening the screws on some skid thing on the ...

Everyone was incredibly friendly and kind and they even helped by replacing and tightening the screws on some skid thing on the underside of my car! I’ll absolutely be back!

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5

DeniseD

Very attentive staff

Very attentive staff

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5

Road Warrior

Always had a great experience there, and don't anticipate going anywhere else. I'd like to see a lower price point, but the tim ...

Always had a great experience there, and don't anticipate going anywhere else. I'd like to see a lower price point, but the time savings is important to me.

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4

Robo

Though the $45 price tag was steep for four quarts and a filter compared to othe like oil change businesses

Though the $45 price tag was steep for four quarts and a filter compared to othe like oil change businesses

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5

Zmartinez

The staff was very friendly and the visit was fairly quick

The staff was very friendly and the visit was fairly quick

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4

Bob

Satisfied seems like a pretty good evaluation. I have been going to this location for years. Obviously, I am satisfied.

Satisfied seems like a pretty good evaluation. I have been going to this location for years. Obviously, I am satisfied.

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5

Anonymous

Actually great service - very attentive - I was not looking to critique the service but drove out saying “wow”!! Nice job by eve ...

Actually great service - very attentive - I was not looking to critique the service but drove out saying “wow”!! Nice job by everyone there!! Will DEFINITELY go again!!!

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5

ch

Prompt, courteous, service

Prompt, courteous, service

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5

WESLEY A.

Just love going to the Johnston Valvoline! This crew is the most professional and very friendly.

Just love going to the Johnston Valvoline! This crew is the most professional and very friendly.

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5

Alycia Z

I love the people here! They are awesome and friendly and always helpful!

I love the people here! They are awesome and friendly and always helpful!

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3

Stanley M.

Seemed Staff members were arguing with eachother. The person working on my vehicle was very nice and professional but not that e ...

Seemed Staff members were arguing with eachother. The person working on my vehicle was very nice and professional but not that experienced.

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5

harrt\y

vert profeessional

vert profeessional

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5

Christine M

The staff was very attentive and showed you everything they were doing. I went in for an oil change and ended up needing transm ...

The staff was very attentive and showed you everything they were doing. I went in for an oil change and ended up needing transmission fluid change. They showed me my fluid and then what it should look like. They also showed me once the change was done the dip sticks so i could see exactly what was going on. My only comment to them was they had me switch lanes and then the lane i was in finished first and they took a lady that pulled up 10 min after me in instead of having me move over and I let them know they should not have done that.

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5

Michala B

I just love how simple it is to get an oil change, no line, no waiting, its quick and straight to the point, no appointment need ...

I just love how simple it is to get an oil change, no line, no waiting, its quick and straight to the point, no appointment needed and i really dont think its all that more expensive than going to a automotive garage.

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4

Cheryl666

It cost 118.00 for my 2006 jetta

It cost 118.00 for my 2006 jetta

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5

Bob B.

Well trained staff and thorough.

Well trained staff and thorough.

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4

Stephanie P

I feel like the price is more expensive than other places I have been to in the past.

I feel like the price is more expensive than other places I have been to in the past.

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5

Mike G

As is always the case, staff at the Route 44 Valvoline were exceptionally nice and professional throughout. Service was thorough ...

As is always the case, staff at the Route 44 Valvoline were exceptionally nice and professional throughout. Service was thorough yet efficient. Recommendations were made without feeling as though I were being "sold" anything aggressively. Service techs were knowledgeable and good humored. They reciprocated conversation in a way that was genuine and made me feel like I was more than just another vehicle, another oil change. Back breaklight was repaired quickly. Looking forward to my next visit. GREAT WORK, fellas!

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5

Ehand

Customer service was great. They even gave my kids coloring books in the car while we waited

Customer service was great. They even gave my kids coloring books in the car while we waited

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4

Zbranchaud

I am a very tuff person to please, everything was great and top notch.

I am a very tuff person to please, everything was great and top notch.

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5

Anonymous

Professional and fast

Professional and fast

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5

Kathleen S

Luis was very knowledgeable and personable during the entire process.

Luis was very knowledgeable and personable during the entire process.

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5

lou t

the young lady that waited on me was very professional and knew her job very nice attitude.

the young lady that waited on me was very professional and knew her job very nice attitude.

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5

John L

Great Job!

Great Job!

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3

Anonymous

Im here for an oil change... to much trying to up sell .... didn't come for a tranny/radiator flushcan change my own plate light ...

Im here for an oil change... to much trying to up sell .... didn't come for a tranny/radiator flushcan change my own plate light our windshield wipers.. Honestly I can do the oil change myself but rarely have the time... Next time will probably do oil change myself, I do all the other work on the car

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5

Kerri D

I pulled in and had to wait because a delivery truck was just finishing up so it wasn’t anyone’s fault and they took me right in ...

I pulled in and had to wait because a delivery truck was just finishing up so it wasn’t anyone’s fault and they took me right in . They were super friendly and kind to my kids . They offered them coloring books and crayons which I thought was awesome . In love coming there and have never had a bad visit .

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4

John

No particular reason. Highly satisfied would require service, price, appearance above and beyond the average expectations I had ...

No particular reason. Highly satisfied would require service, price, appearance above and beyond the average expectations I had before I visited the shop. I was satisfied just not surprised or overly impressed. My expectations were met.

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5

Jmanns

Quick and easy

Quick and easy

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5

Steve R

It was an easy in and out experience and it was pleasant. Loved not even having to get out of my truck!

It was an easy in and out experience and it was pleasant. Loved not even having to get out of my truck!

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4

Tom f

People nice. Work is fast and reasonable

People nice. Work is fast and reasonable

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5

Chris

No wait. Knowledgeable. Good service.

No wait. Knowledgeable. Good service.

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5

Tony

They were quick - and I noticed a big improvement with not upselling. I don't mind being asked once - but when you insist, I mi ...

They were quick - and I noticed a big improvement with not upselling. I don't mind being asked once - but when you insist, I mind. Great job guys

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5

Tony C

They were quick and very professional highly recommended will definitely go back

They were quick and very professional highly recommended will definitely go back

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4

Bob W

he car was not vacumed inside.

he car was not vacumed inside.

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5

NicoleRenee'

Every time I go to this location it is a very short/no wait time. Everyone is extremely kind and its a great experience.

Every time I go to this location it is a very short/no wait time. Everyone is extremely kind and its a great experience.

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4

St

Price is very high compare to other places. Dealers won't charge even that much. I have the coupon but the guy said it expired y ...

Price is very high compare to other places. Dealers won't charge even that much. I have the coupon but the guy said it expired yesterday.

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3

Ortiz93

Need to be more informative

Need to be more informative

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4

DdavidD

had to wait, usually get right in.

had to wait, usually get right in.

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5

Rose Silva

very professional conduct, knowledgeable staff - more knowledgeable than me about my own vehicle

very professional conduct, knowledgeable staff - more knowledgeable than me about my own vehicle

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5

T nelson

The staff was very informative explaining y it was a good idea to switch from conventional to synthetic blend and friendly

The staff was very informative explaining y it was a good idea to switch from conventional to synthetic blend and friendly

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5

Jacob C

Knowledgable staff

Knowledgable staff

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5

Rick s

Quick friendly service

Quick friendly service

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5

Ldesign626

The only place I trust to have oil changed. Great experiance

The only place I trust to have oil changed. Great experiance

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5

mrcrand

Technicians do a good job and work well together

Technicians do a good job and work well together

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4

JC

Didn't know extra oil charge was a thing and not one person mentioned it to me. I don't mind I just wish I knew why it was $10 m ...

Didn't know extra oil charge was a thing and not one person mentioned it to me. I don't mind I just wish I knew why it was $10 more before I paid not after.

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5

Deb C

Courteous, explained all services and completed them promptly.

Courteous, explained all services and completed them promptly.

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4

JimS

Expensive. Other well known places are cheaper.

Expensive. Other well known places are cheaper.

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5

Candy

Very quick service. The guys were friendly. They joked with each other, it was nice to see they enjoyed working together. One o ...

Very quick service. The guys were friendly. They joked with each other, it was nice to see they enjoyed working together. One of the guys helped me reset my oil light.

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5

Barbaram

Excellent service and customer service

Excellent service and customer service

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5

Richard C

Both reps Chantal and Shane who worked us through the service were very professional and courteous,

Both reps Chantal and Shane who worked us through the service were very professional and courteous,

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5

donnas

Staff is knowledgeable, helpful & friendly as always. I've been a regular at Valvoline for many years. As a single woman, I feel ...

Staff is knowledgeable, helpful & friendly as always. I've been a regular at Valvoline for many years. As a single woman, I feel I am in good hands & trust them to do what is needed on my car, as well as ask important ( to me ) questions.

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4

David G.

After I initially was directed into the bay and stopped, he had me restart the car and move it twice, for what appeared to me no ...

After I initially was directed into the bay and stopped, he had me restart the car and move it twice, for what appeared to me no apparent reason. Not a big deal.

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5

David D

What issues I have could be resolved.

What issues I have could be resolved.

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3

Jim s

The guy tried to sell me a $12 air filter for $26 by showing me that mine wasn't as clean as the new 1. I told him I was going t ...

The guy tried to sell me a $12 air filter for $26 by showing me that mine wasn't as clean as the new 1. I told him I was going to wait till next time, so he put my filter back in with2 leaves clearly sticking out of filter. He should have removed the 2 leaves before reinstalling.

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4

Dhillislegend

They were short handed so the process took 45 min rather than the typical 25 min

They were short handed so the process took 45 min rather than the typical 25 min

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5

Dave R.A.

They were very knowledgeable and comprehensive all around.

They were very knowledgeable and comprehensive all around.

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5

Teri R

The staff greeted me right away and let me know there would be about a 10 minute wait. They were accurate with that estimate and ...

The staff greeted me right away and let me know there would be about a 10 minute wait. They were accurate with that estimate and that is important to me. While being serviced the staff were knowledgeable and professional. I have used this service center in the past and I will return in the future.

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5

J. D.

Very nice crew

Very nice crew

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5

Fahad lazher

The service it was very fast and the staff very friendly, and it was not my first time and it will be not the last time. Thank y ...

The service it was very fast and the staff very friendly, and it was not my first time and it will be not the last time. Thank you guys for really nice work.

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5

EdL

Fast and professional service and rechecking each other in the process.

Fast and professional service and rechecking each other in the process.

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5

Kim

The service has always been professional and courteous.

The service has always been professional and courteous.

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5

Maureen M

The staff was very friendly and courteous

The staff was very friendly and courteous

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4

Berrios1

Every went fine. No problems

Every went fine. No problems

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5

Audrey P.

They're always very nice and thorough with their work, I would recommend them to anyone and will continue to use their service.

They're always very nice and thorough with their work, I would recommend them to anyone and will continue to use their service.

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5

steve

great service at the johnston putnam pike valvoline centerkeep up the great work

great service at the johnston putnam pike valvoline centerkeep up the great work

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5

Traveler

I travel a lot. So I use valvoline because they can check and top off fluids, part of paying $50 for an oil change. Now I have t ...

I travel a lot. So I use valvoline because they can check and top off fluids, part of paying $50 for an oil change. Now I have to pay extra for that service? I will go back to the dealer for an oil change for $15. Sorry, I can take 5 minutes and check my stuff and save $35 every 8 weeks

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5

Clueless

It was quick and they were very friendly and helpful

It was quick and they were very friendly and helpful

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5

Haod

Very professional and courteous

Very professional and courteous

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5

Jay T

Workers were quick and efficient. Very thorough with their checks and kept me informed as to what they were doing. Changed out a ...

Workers were quick and efficient. Very thorough with their checks and kept me informed as to what they were doing. Changed out an air filter after inspection and although I know I could have done it myself for less it was a matter of convenience which I think is one of the major features of using Valvoline.

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5

BethW

They were very quick! I had my one month old baby in the car and was worried it would take long. They saw the baby and may have ...

They were very quick! I had my one month old baby in the car and was worried it would take long. They saw the baby and may have hurried due to that since I think this was the QuickStart oil change I've ever had there!

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5

Greg P

I always go to you because I only use Valvoline in my autos and you people are great. I trust the product and service and I'm in ...

I always go to you because I only use Valvoline in my autos and you people are great. I trust the product and service and I'm in and out in a quick efficient manner

The staff that took care of me that day were very professional and more thorough than previous visits. Much appreciated!

The staff that took care of me that day were very professional and more thorough than previous visits. Much appreciated!

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5

Brianna T.

The guys were absolutely awesome! Super friendly and helpful. You could tell they enjoyed their job. I love this particular stor ...

The guys were absolutely awesome! Super friendly and helpful. You could tell they enjoyed their job. I love this particular store, I don't think I'll go anywhere else for an oil change.

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5

Torie F

The technician was very helpful and recommended changing my cabin air filter. He offered to show me my existing one, with no pre ...

The technician was very helpful and recommended changing my cabin air filter. He offered to show me my existing one, with no pressure to buy. I decided to purchase and have him install, as mine was really gross.

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4

Wolf

Technician forgot to put clip back on air cleaner element. Clip fell on floor of shop. If I did not check engine damage could ha ...

Technician forgot to put clip back on air cleaner element. Clip fell on floor of shop. If I did not check engine damage could have occurred because unfiltered air was allowed into the engine. When I noticed the problem I returned to the shop and the technician search for and found the clip in he floor and installed.

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5

LouMac

Great service

Great service

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3

John Johnston

The 15 min change took 50 min, each time someone started working on my car, they went to another car, eventually someone else ca ...

The 15 min change took 50 min, each time someone started working on my car, they went to another car, eventually someone else came to continue. One time it was someone that couldn't take the oil filter off, she had to get another person to do it. They did seem busy, but also a bit distracted too. I think she also leaked oil, as my car makes quite a smell after it heats up now. I'm sure it will eventually burn away. At least they were to busy to try and push an air filter on me.

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4

Tomhandy

One rep repeatedly tried to convince me to purchase new air filter, mine is an aftermarket filter that increases hp and airflow. ...

One rep repeatedly tried to convince me to purchase new air filter, mine is an aftermarket filter that increases hp and airflow. I knew he was joking but would not stop, a bit annoying

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5

Chuck P

I'm not easily impressed

I'm not easily impressed

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5

Black belt 1

Just st a good communication system in place

Just st a good communication system in place

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5

Anonymous

Convenience

Convenience

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5

Red Car

Quick service and could ignore all the other things they tried to sell me

Quick service and could ignore all the other things they tried to sell me

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5

E.D

Prices Little Bit Higher

Prices Little Bit Higher

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5

Frank

Service performed as expected

Service performed as expected

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5

Steve

keep up the great work - i prefer to give your company the business to maintain my vehicles

keep up the great work - i prefer to give your company the business to maintain my vehicles

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5

JeremyS

The manager on duty was very polite and he seemed to manage his staff well. They were efficient and with the coupon I found, th ...

The manager on duty was very polite and he seemed to manage his staff well. They were efficient and with the coupon I found, the price was good.

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4

Jlr

Service has to be stellar for that

Service has to be stellar for that

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5

Allison

I dont my remember the guys name but he's tattooed and has gauges in his ears he was really cool

I dont my remember the guys name but he's tattooed and has gauges in his ears he was really cool

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5

Kate

Great experience! Thank you!

Great experience! Thank you!

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5

Dave C

The professional manner of all the techs was what made it highly satisfying for me.

The professional manner of all the techs was what made it highly satisfying for me.

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5

JMann

Fast quick and easy

Fast quick and easy

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5

Tracey H.

The work is a friendly, knowledgable,they let me know what my car needs and doesn't need,so they're not pushing anything on me ...

The work is a friendly, knowledgable,they let me know what my car needs and doesn't need,so they're not pushing anything on me that it doesn't need.I am in and out in timely manner. They also fill me in on upcomin discounts available.I have referred people there. Love this place.

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5

chris k

very fast

very fast

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5

Anonymous

Professional staff and really quick service... all my information was already loaded in the system from using another Valvoline ...

Professional staff and really quick service... all my information was already loaded in the system from using another Valvoline location. I don't remember the young ladies name but she was knowledgeable sand nice.

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5

Bob L

Staff acted friendly and professionally. I trusted the work they did.

Staff acted friendly and professionally. I trusted the work they did.

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5

Rob L

Always great service.

Always great service.

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2

Manny

I was not satisfied because of the $119 bill for a simple oil change. They told me it needs synthetic Oil for my 30mill Jetta an ...

I was not satisfied because of the $119 bill for a simple oil change. They told me it needs synthetic Oil for my 30mill Jetta and I said ok but they never told me it was going to cost this much. I was a mechanic for 20 years and I know I could do this or have it done for a lot less money.

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4

craigt5

It cost more than I expected and took a little longer than I expected.

It cost more than I expected and took a little longer than I expected.

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4

Mike P.

For some reason, it seems like it takes longer to complete the service each time I visit, as there always seems to be some sort ...

For some reason, it seems like it takes longer to complete the service each time I visit, as there always seems to be some sort of problem. This time the computer wasn't working because someone spilled liquid on the keyboard, and I had to wait several minutes while they hunted down another keyboard. Car that arrived same time as me was finished and left some 10 minutes before me - even the car that came in after me and was in the bay behind me was finished before me.

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4

Satisfied

I am very satisfied.

I am very satisfied.

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5

Dennis B.

This was my first visit to Valvoline. I spoke primarily with Ed, I believe he was the manager on duty. Ed was extremely pleasant ...

This was my first visit to Valvoline. I spoke primarily with Ed, I believe he was the manager on duty. Ed was extremely pleasant, and I was very pleased with the description he provided regarding the services and his overall positive demeanor. It was recommended that I purchase several different services, some of which I could not afford do the staff let me know which would be a priority at the time. I typically either change my own oil or go to the dealership, each of which is much less expensive and I bounced that to Ed and he explained to me that due to the convenience and quickness that they were able to provide, still with professional technicians, there was of course a charge for all of that rolled into the costs. Overall, due to cost, I will likely return to my previous place of service, but this experience was an extremely positive from from my perspective. I was there strictly for the convenience and I did not have time to make an appoint anywhere. Ed never made me feel pressured and did a great job explaining and completing my transaction.

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5

Ed P

Fast service

Fast service

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5

Anonymous

Great, friendly, quick.

Great, friendly, quick.

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5

Phil McCraken

I came for my free top off and they were quick courteous and glad to help me out. Thank you for your great service

I came for my free top off and they were quick courteous and glad to help me out. Thank you for your great service

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4

truck owner

There is always room for improvement in all in all things.

There is always room for improvement in all in all things.

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4

Lee P

It was a normal experience.

It was a normal experience.

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5

AngelnRI

I am new to RI and this was my second time to this Johnston Valvoline. I was impressed the first time at by how friendly and pro ...

I am new to RI and this was my second time to this Johnston Valvoline. I was impressed the first time at by how friendly and professional the staff was. The second trip was an even better experience because the young man who serviced my car gave me additional help and information he was not obligated to give. He was very knowledgeable about my model of Honda. I didn't have to wait and the entire staff seemed to get along and help each other. My car ended up needing lights replaced and the staff found I had a broken wire. I had 3-4 people working to fix my wire issue and my headlight. I was then told where to get the special part to fix the problem permanently and the cost. Even after the extra time I spent getting my problem fixed it was still fast and I found the staff to be personable and engaging. They have a awesome team there and I meant to call and tell their supervisor so thank you for this opportunity!

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5

AdamD

Staff is friendly and straight forward.

Staff is friendly and straight forward.

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4

Anonymous

In and out quickly

In and out quickly

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4

EricaM

I was satisfied with the service, the staff were friendly and accommodating. The pricing however is pretty steep for an oil chan ...

I was satisfied with the service, the staff were friendly and accommodating. The pricing however is pretty steep for an oil change and air filter replacement.

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5

Jnegron

Fast service, and very friendly employees!!

Fast service, and very friendly employees!!

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5

dixie

Good job done!

Good job done!

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3

Not giving you this info

Paid for Valvoline Full Synethic at around $95.00, but was told to return in 3000 mil or 3 months. What a ripoff!!!

Paid for Valvoline Full Synethic at around $95.00, but was told to return in 3000 mil or 3 months. What a ripoff!!!

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5

S401

Always good service at this location

Always good service at this location

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5

MG_RI

The staff at the Johnston location are always amazing and make the process less daunting. Will continue to go back every time.

The staff at the Johnston location are always amazing and make the process less daunting. Will continue to go back every time.

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4

Anonymous

I did purchase new wiper blades, just wish I was told there were different price points. Just asked if I wanted the same blades ...

I did purchase new wiper blades, just wish I was told there were different price points. Just asked if I wanted the same blades? Would of like to of known there were options.

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5

fio

great service keep up the great work

great service keep up the great work

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4

Denise R.

Pricing was rather expensive. But I do enjoy the efficiency & convenience of being able to get an oil change whenever I need to. ...

Pricing was rather expensive. But I do enjoy the efficiency & convenience of being able to get an oil change whenever I need to.

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5

Jess

While waiting I was greeted by two friendly employees at different times. Once I pulled in my questions were addressed and my ca ...

While waiting I was greeted by two friendly employees at different times. Once I pulled in my questions were addressed and my car was thoroughly checked.