Welcome

Work History

Stockport Mind

Teradyne

GenRad

Principle Service Coordinator

VideoSound

Self Employed

For full details and CV please contact me

About Me

This is a quick overview of my skills

35 years experience in providing World class support

Currently the General Manager at Stockport and District Mind, previously managing several projects which gained national recognition in health and social care. Creating a sustainable organisation with a strong local brand within mental health.

Global Service Manager at Teradyne responsible for +$10M budget. Established a global support network, including technical operations for in-house and out-sourced call centres, repair centres and distribution centres across Europe, Japan, China, Australia, South America, India, Africa, North America and Canada.

Self-Employed for over 10 years offering repairs and sales of domestic appliances across the North West, establishing a leading organisation within the industry.

The course concentrates on basic concepts of counselling such as: Developing listening skills, showing understanding, summarising and reflecting, non-verbal behaviour and self - awareness. I found this education valuable as part of my management portfolio.

A course on Cognos business software to author, share, and use reports that draw on data from all enterprise sources for better business decisions. Use reports, analysis, dashboards and scorecards to monitor business performance, analyze trends and measure results. A service-oriented architecture (SOA) makes it easy to deploy and manage.

Containing various personality, behavioural, aptitude and ability tests to analyse people’s behavioural style at work, identify their strengths and limitations and help measure their mental agility. The course has many applications including recruitment and retention, personal and organisational development, succession planning, coaching, team building, career planning and appraisal.

Fully mastered the advanced features of Excel, particularly using VBA and advanced formulas & functions, as well as the more advanced pivot table, lookup table, and charting features. Data analysis is featured heavily in this session, with a view to Excel as an Analysis tool connected to external databases, thereby overcoming storage limitations of excel sheets.

Performance program designed to help people realize their potential - increasing motivation for positive behavioral change. Advance programs act as the missing link in terms of employee engagement when stand-alone training based on skills and knowledge isn't enough.

I have a keen interest in people and the world around us and am a fully qualified Reiki practitioner. I studied the Dr. Mikao Usui Reiki and find it encourages and supports positive personal choices and growth.

Testimonials

A few words from people I've worked with

I worked with Collin on major accounts over the years with contract negotiation, pricing, document authoring and customer retention. I found him to be committed and thorough in his approach to providing the highest level of support for the customer without losing focus on the business goals.

Collin and I worked on various projects for over 10 years.I always found Collin to be a highly competent, loyal, able and willing colleague who shows a high level commitment to succeed through both the application of his natural skills and always with a positive attitude.

Collin relates extremely well with our service users and staff, frequently going beyond the call of duty in the cause of Stockport Mind. His organisational and I.T. skills have been frequently been utilised to the benefit of the services we provide.I would recommend Collin as an asset to any team.

My Achievements

Available Now

10 Solutions for 21st Century Healthcare; One of the projects I managed for Stockport and District Mind gains national recognition by the Innovation Unit as being one of the top 10 solutions in health and social care.

This was a pilot which was built from concept into a recognised model, now implemented across the borough.

Authoring of an InfoGraphic which demonstrates the successes of the Prevention and Personalisation project that I managed. Built from data captured over the 3 years and incorporated into a report used to demonstrate key deliverables.

This project initiall focussed on mental health and is now used across the borough on a new innitiative on prevention of ill health

Changing the relationships at the heart of health is the third in a series of six publications that draw on the experience of teams who took part in People Powered Health, a project led by Nesta and Innovation Unit from 2010-2012.

Published by NESTA, with articles from myself outlining the work from the project I managed in Stockport

This report shows how healthcare can combine the best scientific and clinical knowledge with the expertise and commitment of patients themselves. References the Prevention and Personalisation Service I managed for Stockport and DIstrict Mind.

10 ideas for the 21st Century; These are examples of services across the world that bring ideas to life. The Prevention and Personalisation Service I implemented was the first in the list of the most exciting 10 ideas for 21st Century Health publication, later to be included in the top 10 Solutions for 21st Century Healthcare.