Hp Officejet 6500a E710a Manual Users Guide Troubleshooting

Hp Officejet 6500a E710a Manual Users Guide Troubleshooting free pdf ebook was written by HP Business Printing Division Customer Education on June 01, 2010 consist of 99 page(s). The pdf file is provided by h10032.www1.hp.com and available on pdfpedia since May 20, 2011.

ContentsUse the printer ......................................................................................................................................................2HP Digital Solutions..........................................................................................................................................3Internet features ...............................................................................................................................................3Set up and use fax ................................................................................................................................................5Set up fax .......................................................................................................................................................5Use fax......................................................................................................................................................... 10Fax and digital phone services ........................................................................................................................ 13Set up wireless (802.1 communication (some models only) ...................................................................................... 141)Solve setup problems ........................................................................................................................................... 17Problems setting up the printer ......................................................................................................................... 17Problems installing the software ....................................................................................................................... 17Problems setting up fax ................................................................................................................................... 17Wireless (802.1 setup problems .....................................................................................................................201)Use the Embedded Web server (EWS) ...................................................................................................................22Hewlett-Packard limited warranty statement .............................................................................................................23Safety InformationAlways follow basic safety precautions when using this printer toreduce risk of injury from fire or electric shock.1.2.3.4.5.6.Read and understand all instructions in the documentation thatcomes with the printer.Observe all warnings and instructions marked on the printer.Unplug this printer from wall outlets before cleaning.Do not install or use this printer near water, or when you arewet.Install the printer securely on a stable surface.Install the printer in a protected location where no one can stepon or trip over the line cord, and the line cord cannot bedamaged.If the printer does not operate normally, see the user guide(which is available on your computer after you install thesoftware).There are no user-serviceable parts inside. Refer servicing toqualified service personnel.Use only the external power adapter provided with the printer.Note:Ink from the cartridges is used in the printing process in anumber of different ways, including in the initialization process,which prepares the printer and cartridges for printing, and inprinthead servicing, which keeps print nozzles clear and inkflowing smoothly. In addition, some residual ink is left in thecartridge after it is used. For more information seewww.hp.com/go/inkusage.7.8.9.ContentsEnglish1

1. Use the printerThank you for purchasing this printer. With this printer,you can print documents and photos, scan documents to aconnected computer, make copies, and send and receivefaxes.To scan, copy, and send faxes, you can use the printer’scontrol panel. You can also use the control panel to changesettings, print reports, or get help for the printer.Tip:If the printer is connected to a computer, youcan also change the printer settings using softwaretools available on your computer, such as the printersoftware or the embedded Web server (EWS). Formore information about these tools, see the user guide(which is available on your computer after you install thesoftware).Where’s the user guide?The user guide for this printer (also called “Help”) is not provided in printed format. Instead, it is placed on yourcomputer while the installation program is installing the HP software.This guide provides information on the following topics:••••••Troubleshooting informationImportant safety notices and regulatory informationInformation about supported printing suppliesDetailed user instructionsWindows:ClickStart,selectProgramsorAll Programs,selectHP,select the folder for your HP printer, and then selectHelp.Mac OS X:From the Finder, clickHelp>Mac Help.In the Help Viewer window, choose your printer from the Mac Helppop-up menu.You can open this guide either from the HP print software (Windows) or from the Help menu (Mac OS X):Also, an Adobe Acrobat version of this guide is available on HP’s support Web site (www.hp.com/support).2Use the printer

HP Digital SolutionsThe printer includes a collection of digital solutions that canhelp you simplify and streamline your work.Learn more!English3For more information about setting up and using thesedigital solutions, see the user guide. (The user guideis available on your computer after you install thesoftware.)Scan to ComputerUsing the printer, you can simply walk up to the printer,touch a button on the printer’s control panel, and either scandocuments directly to a computer or quickly share them withbusiness partners as e-mail attachments.Note:If you are using a computer running Microsoft®Windows® and if your computer does not appear inthe list of destinations on the printer’s control-paneldisplay, you will need to restart your HP software’s scanfunction on the destination computer. To restart the scanfunction, click theStarton your computer desktop, selectProgramsorAll Programs,selectHP,select the folderfor your HP printer, and then select your HP printer. Inthe window that appears, click theActivate Scan toComputeroption.HP Digital Fax (Fax to PC and Fax to Mac)Never lose important faxes misplaced within a stack of paperpages again!Use Fax to PC and Fax to Mac to automatically receive faxesand save faxes directly to your computer. With Fax to PC andFax to Mac, you can store digital copies of your faxes easilyand also eliminate the hassle of dealing with bulky paperfiles.In addition, you can turn off fax printing altogether — savingmoney on paper and ink, as well as helping reduce paperconsumption and waste.Internet featuresThe printer offers innovative, Web-enabled solutions thatcan help you quickly access the Internet, obtain documents,and print them faster and with less hassle—and all withoutusing a computer. In addition, you can use a Web service(Marketsplash by HP) to create and print professional-qualitymarketing materials.Note:To use these Web features, the printer must beconnected to the Internet (either using an Ethernet cableor wireless connection). You cannot use these Webfeatures if the printer is connected using a USB cable.Note:In addition to these solutions, you can send printjobs to the printer remotely from mobile devices. Withthis service, called HP ePrint, you can print from e-mailconnected mobile phones, netbooks, or other mobiledevices—anywhere, anytime.Use the printer

HP AppsHP Apps provide a quick and easy way to access, store,and print business information without a computer. Using HPApps, you can gain access to content stored on the Web,such as business forms, news, archiving, and more—rightfrom the printer’s control-panel display.To use HP Apps, the printer needs to be connected tothe Internet (either using an Ethernet cable or wirelessconnection). Follow the instructions on the printer’s controlpanel to enable and set up this service.New Apps are periodically added and you can select anddownload to the printer’s control panel for use. For moreinformation, visitwww.hp.com/go/ePrintCenter.Note:For a list of system requirements for this Web site,see the user guide (which is available on your computerafter you install the software).Marketsplash by HPGrow your business using online HP tools and services tocreate and print professional marketing materials. WithMarketsplash, you can do the following:• Quickly and easily create amazing, professional-quality brochures, flyers, business cards, and more.Choose from thousands of customizable templatescreated by award-winning business graphic designers.• A variety of print options allow you to get exactly whatyou need, when you need it. For immediate, high-quality results, print on your printer. Other options areavailable online from HP and our partners. Achieve theprofessional quality you expect, while minimizingprinting costs.• Keep all of your marketing materials organized andreadily accessible in your Marketsplash account,available from any computer and directly from theprinter’s control-panel display (on select models only).To get started, select Marketsplash by HP in the HPprinter software that came with your printer. Or for moreinformation, visitmarketsplash.com.Note:For a list of system requirements for this Web site,see HP Web site specifications, in the user guide (whichis available on your computer after you install thesoftware).Note:Not all Marketsplash tools and services areavailable in all countries, regions and languages. Visitmarketsplash.comfor the most current information.HP ePrintWith HP ePrint, you can print from e-mail connected mobilephones, netbooks, or other mobile devices—anywhere,anytime. Using your mobile device service and the printer’sWeb Services, you can print documents to a printer thatcould be sitting next to you or sitting thousands of milesaway.To use the HP ePrint service, you need to have the followingcomponents:• An HP ePrint-enabled printer that is connected to theInternet (either using an Ethernet cable or wirelessconnection)• A device that has a functioning e-mail capabilityFollow the instructions on the printer’s control panel to enableand set up the printer’s Web Services. For more information,seewww.hp.com/go/ePrintCenter4Use the printer

2. Set up and use faxThis printer allows you to send and receiveblack-and-white and color faxes.Set up faxBefore using the fax feature, follow these steps to connectyour printer successfully.Tip:You can use the Fax Setup Wizard (Windows) orHP Utility (Mac OS X) to set up the fax.For more information about fax features available withthe printer, see the user guide (which is available on yourcomputer after you install the software).IMPORTANT:Check the “Finding fax setup information”box for your country/region. If your country/regionis included in the list, visit the Web site for setupinformation. If your country/region is not listed, followthe instructions provided in this guide.Finding fax setupinformationIf you are in one of the following countries/regions, visit the appropriate Web site forinformation about setting up fax.AustriaBelgiumDutchFrenchDenmarkFinlandFranceGermanyIrelandItalyNorwayNetherlandsPortugalSpainSwedenSwitzerlandFrenchGermanUnited Kingdomwww.hp.com/at/faxconfigwww.hp.be/nl/faxconfigwww.hp.be/fr/faxconfigwww.hp.dk/faxconfigwww.hp.fi/faxconfigwww.hp.com/fr/faxconfigwww.hp.com/de/faxconfigwww.hp.com/ie/faxconfigwww.hp.com/it/faxconfigwww.hp.no/faxconfigwww.hp.nl/faxconfigwww.hp.pt/faxconfigwww.hp.es/faxconfigwww.hp.se/faxconfigwww.hp.com/ch/fr/faxconfigwww.hp.com/ch/de/faxconfigwww.hp.com/uk/faxconfigSet up and use faxEnglish5

Step 1: Connect the printer to the phone lineBefore you begin…Before beginning, be sure you have done the following:office. For more information, see the user guide (whichis available on your computer after you install thesoftware).CAUTION:If you use a phone cord other than the oneprovided with the printer, you might not be able to faxsuccessfully. Because phone cords that you might beusing in your home or office can be different from theone provided with the printer, HP recommends that youuse the phone cord that is provided with the printer.2.Connect any other telephone equipment. For moreinformation about connecting and setting up additionaldevices or services with the printer, see the boxes in thissection or see the user guide.Note:If you encounter problems setting up the printerwith other equipment or services, contact the companythat provided the equipment or service.Tip:If you subscribe to a voicemail service on the samephone line that you will use for faxing, you cannotreceive faxes automatically. Because you must beavailable to respond in person to incoming fax calls, besure to turn off theAuto Answerfeature.If you want to receive faxes automatically instead, contactyour telephone company to subscribe to a distinctive ringservice or to obtain a separate telephone line for faxing.3.After you have connected the printer and any othertelephone equipment, go to ”Step 2: Test fax setup” onpage 8.•••Installed ink cartridgesLoaded A4- or Letter-size paper in the trayHave the telephone cord and adapter (if providedwith the printer) ready.For more information, see the setup poster included inthe box with the printer.To connect the printer and any other telephone equipment ordevices, complete the following steps:1.Using the phone cord provided in the box with theprinter, connect one end to your telephone wall jack,then connect the other end to the port labeled1-LINEonthe back of the printer.Note:You might need to connect the provided phonecord to the adapter provided for your country/region.Note:If the phone cord that came with the printer isnot long enough, you can use a coupler to extend thelength. You can purchase a coupler at an electronicsstore that carries phone accessories. You also needanother phone cord, which can be a standard phonecord that you might already have in your home or11 Telephone wall jack21-LINEport on printer2What is a distinctive ring service?Many phone companies offer a distinctive ring feature that allows you to have several phone numbers on one phoneline. When you subscribe to this service, each number is assigned a different ring pattern. You can set up the printer toanswer incoming calls that have a specific ring pattern.If you connect the printer to a line with distinctive ring, have your telephone company assign one ring pattern to voicecalls and another ring pattern to fax calls. HP recommends that you request double or triple rings for a fax number.When the printer detects the specified ring pattern, it answers the call and receives the fax.For information about setting up distinctive ring, see ”Step 3: Configure fax settings” on page 8.6Set up and use fax

Connecting to a DSL/ADSL lineIf you subscribe to a DSL/ADSL service, follow these steps to connect the fax.12.Connect the telephone cord provided with the printer between the DSL/ADSL filter and the1-Line porton the printer.231 Telephone wall jack2 DSL/ADSL filter and telephone cord (provided by your DSL/ADSL service provider)3 Telephone cord provided in the box with the printer, connected to the 1-LINE port on the printerConnecting additional equipmentRemove the white plug from the port labeled2-EXTon the back of the printer, and then connect a phone to this port.If you are connecting additional equipment, such as a dial-up computer modem or a telephone, you willneed to purchase a parallel splitter. A parallel splitter has one RJ-1 port on the front and two RJ-1 ports on11the back. Do not use a 2–line phone splitter, a serial splitter, or a parallel splitter which has two RJ-1 ports1on the front and a plug on the back.Note:If you subscribe to a DSL/ADSL service, connect to the DSL/ADSL filter to the parallel splitter, and then use the HP-provided telephone cord to connect the other end of the filter to the1-Lineport on the printer. Remove the white plug from theport labeled2-EXTon the back of the printer, and then connect a telephone set or telephone answering machine to the2-EXTport. Next, connect the second port of the parallel splitter to the DSL/ADSL modem which is connecting to the computer.71342561 Telephone wall jack2 Parallel Splitter3 DSL/ADSL filter (available from your DSL/ADSL serviceprovider)4 Phone cord provided with printer5 DSL/ADSL Modem6 Computer7 TelephoneSet up and use faxEnglish71.Connect the DSL/ADSL filter and telephone cord provided by your DSL/ADSL service provider between the telephone wall jack and the DSL/ADSL filter.

Step 2: Test fax setupTest your fax setup to check the status of the printer and makesure it is set up properly for faxing.The fax test does the following:• Tests the fax hardware• Verifies the correct type of phone cord is connected to theprinter• Checks that the phone cord is plugged into the correctport• Checks for a dial tone• Checks for an active phone line• Tests the status of your phone line connection1.2.From the printer’s control panel, touch right arrowthen touchSetup.andTouchTools,and then touchRun Fax Test.The printerdisplays the status of the test on the display and prints areport. After the test is finished, the printer prints a reportwith the results of the test. If the test fails, review the report forinformation on how to fix the problem and rerun the test. Foradditional troubleshooting information, see ”Problems settingup the printer” on page 17.Once the fax test has run successfully, go to ”Step 3:Configure fax settings” on page 8.3.Step 3: Configure fax settingsChange the printer’s fax settings to meet your needs afteryou have connected the printer to a phone line.Note:To use the same fax resolution and lighter/darkersettings for all faxes sent from the printer, configurethe settings as you wish, and then touchSet as NewDefaults.Where can I change fax settings?You can configure fax settings using the following tools:Printer’s control panelTouchFaxon the printer’s control panel, touchSettings,and then select the setting you want to configure.HP softwareIf you have installed the HP software on your computer,you can configure fax settings using the software thatwas installed on your computer.For more information about using these tools or settings,see the user guide.If you want to configure this setting…Auto AnswerSet the answer mode toOnif you want the printer toautomatically answer incoming calls and receive faxes. Theprinter will answer these incoming calls after the number ofrings that has been specified in theRings to Answersetting.Rings to Answer (Optional)Set the number of rings to answerNote:The number of rings to answer for the printershould be greater than the number of rings to answerfor the answering machine.…do this:1.2.3.1.2.3.4.5.Touch right arrow and then touchSetup.TouchFax Setup,and then touchBasic Fax Setup.TouchAuto Answer,and then touchON.Touch right arrow and then touchSetup.TouchFax Setup,and then touchBasic Fax Setup.TouchRings to Answer.Touch up arroworto change the number of rings.TouchDone,to accept the setting.8Set up and use fax

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