Kate Henderson said on Dec. 11, 2013 at 11:33 a.m.This project is a one of many ways Seton is working to improve the delivery of care and services to everyone in our community. I am so proud of the Seton team for their pursuit of new methods in service to our patients and their families. Since this project was undertaken, outcomes and satisfaction scores in the city’s most intense emergency room have continued to improve.
Sincerely,
Kate Henderson, MHA
President, Central Group
--Seton Medical Center Austin, Seton Shoal Creek and University Medical Center Brackenridge

Rick Cherwitz said on Dec. 9, 2013 at 4:21 p.m.This is outstanding work! In a similar way, several years ago UT’s Intellectual Entrepreneurship Consortium (IE) conducted a “synergy group” to address the issue of overcrowded emergency rooms. IE brought together students from a variety of disciplines and members of the public and private sector. IE’s assumption was that the solution to society’s complex problems requires multi-institutional and cross-disciplinary thinking. Read more about the IE synergy group approach to learning:
http://www.utexas.edu/features/archive/2003/er.html
and
http://www.utexas.edu/opa/pubs/oncampus/01oc_issues/oc010627/oc_entrepreneur.html