I placed my order with Hairsisters first, and for the next 4 days it was still "processing"... I called them and started to cancel and they said "oh wait, it looks like that is shipping out soon, we'll probably be shipping that today... so you don't need to cancel!" Um humm I said tell me specifically when it is shipping, they said "uhh, actually that is shipping tommorrow." I cancelled that quick! Went over to Sams Beauty last night, at like 3 in the morning, this afternoon I get my shipped email confirmation... Never again hairsisters, never again.

But this last time, they dropped the ball.. They are great until... chinese holiday..

I had made a thread about 6 months ago, where i placed an order for a certain color wig. Unfortunately, the first color wasn't in stock, and the second choice had these "brassy" blonde highlights.

I wasn't too thrilled with the choice and contacted them for an exchange. they didn't pick up their phone, and said to "leave a message and we will contact you on the next business day".. i found out through a forum member Sams, "NEVER PICKS UP THE PHONE"...and yes, it was during one of their "Chinese Holidays".. in October.. (Golden Week?)..

I left a message and an email, and another message, and another email...well, let's just say, if i were waiting for them to contact me regarding getting those wigs exchanged? I would be residing in a senior citizens assisted living complex at this time.

I didn't think about the fact that they are a Chinese vendor... now I will have to keep the holidays in mind when I shop...If you don't like samsbeauty, I have gotten units from Amazon.com before... if you know the name of the wig you want, just type it in and it will pop up, the ones I was looking at were the same price as hairsisters

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