tag:status.rc24.xyz,2005:/historyRiiConnect24 Status - Incident History2019-09-15T03:03:42-05:00RiiConnect24tag:status.rc24.xyz,2005:Incident/29586642019-09-04T11:12:10-05:002019-09-04T11:12:10-05:00Mario Kart Wii Competitions Mail<p><small>Sep <var data-var='date'> 4</var>, <var data-var='time'>11:12</var> CDT</small><br><strong>Resolved</strong> - Mario Kart Wii Competitions Mail should be working again on Wiis. We worked with Leseratte from Wiimmfi to implement a better solution to get mail, which also should stop duplicate mail.</p>tag:status.rc24.xyz,2005:Incident/29198772019-08-26T17:33:25-05:002019-08-26T17:33:45-05:00Forecast and News Channel Not Updating<p><small>Aug <var data-var='date'>26</var>, <var data-var='time'>17:33</var> CDT</small><br><strong>Resolved</strong> - We have fixed the Forecast and News Channel and it should no longer be giving FORE000006 and NEWS000006 (except Italian news, which we will investigate soon). The News Channel news will refresh over the next 24 hours.</p><p><small>Aug <var data-var='date'>26</var>, <var data-var='time'>17:25</var> CDT</small><br><strong>Identified</strong> - Over the past 24 hours or so, the Forecast and News Channels haven't been updating. We have determined that the permissions to copy the files over to the server are messed up, as we edited them yesterday. We are currently fixing the permissions and will update the files very soon.</p>tag:status.rc24.xyz,2005:Incident/29117442019-08-24T17:18:28-05:002019-08-24T17:18:28-05:00News Channel - European English News<p><small>Aug <var data-var='date'>24</var>, <var data-var='time'>17:18</var> CDT</small><br><strong>Resolved</strong> - We found out for European English news on the News Channel, for the past 2 months it hasn't been updating for 6 of the 24 hours in the day. We fixed that now.</p>tag:status.rc24.xyz,2005:Incident/29112092019-09-02T20:09:51-05:002019-09-02T20:09:51-05:00DLC issues<p><small>Sep <var data-var='date'> 2</var>, <var data-var='time'>20:09</var> CDT</small><br><strong>Monitoring</strong> - We have received 2 reports of people getting the DLC finally. We're not sure if the DLC is only importing to people who haven't got the RC24 carpet before, as those 2 people haven't gotten it.</p><p><small>Aug <var data-var='date'>26</var>, <var data-var='time'>17:41</var> CDT</small><br><strong>Update</strong> - We have fixed a problem with the Gracie carpet DLC on the server, but the problem isn't something that should necessarily fix the DLC and make it be delivered. Please tell us if you get the item. If no one gets it, we will look into it more. Animal Crossing: City Folk DLC is honestly a bit of a pain to work with.</p><p><small>Aug <var data-var='date'>25</var>, <var data-var='time'>11:52</var> CDT</small><br><strong>Update</strong> - Because of the problem with not receiving the Gracie carpet DLC, in the meantime we have put the old DLC, the RC24 carpet, back on distribution until we fix it.</p><p><small>Aug <var data-var='date'>24</var>, <var data-var='time'>13:39</var> CDT</small><br><strong>Investigating</strong> - There are currently some problems with the "Gracie tile" DLC that was released for Animal Crossing: City Folk. First, the problem was that it wasn't being distributed on the servers. We have heard no reports of anyone getting the DLC.<br /><br />Further inspection shows that the wrong message is being sent out for the Gracie tile DLC for English (in the US). This doesn't explain why it's not working as that's a separate problem. We will continue to investigate.</p>tag:status.rc24.xyz,2005:Incident/28870692019-09-06T15:26:52-05:002019-09-06T15:26:52-05:00News Channel - Italian News<p><small>Sep <var data-var='date'> 6</var>, <var data-var='time'>15:26</var> CDT</small><br><strong>Update</strong> - Unfortunately, the problem is still occurring. We're sorry we haven't fixed it yet, and we're sorry it's been 18 days. We're still not sure why there should be a problem with it. We will try to start logging the script we use to generate the News Channel files.</p><p><small>Aug <var data-var='date'>19</var>, <var data-var='time'>15:42</var> CDT</small><br><strong>Identified</strong> - There's currently a problem where the Italian version of the News Channel is giving NEWS000006. We have determined that it's a problem with how the file is being written. We need to figure out how to fix it.</p>tag:status.rc24.xyz,2005:Incident/26497482019-07-02T14:17:04-05:002019-08-02T12:07:30-05:00This is an example incident<p><small>Jul <var data-var='date'> 2</var>, <var data-var='time'>14:17</var> CDT</small><br><strong>Resolved</strong> - Empathize with those affected and let them know everything is operating as normal.</p><p><small>Jul <var data-var='date'> 2</var>, <var data-var='time'>14:07</var> CDT</small><br><strong>Monitoring</strong> - Let your users know once a fix is in place, and keep communication clear and precise.</p><p><small>Jul <var data-var='date'> 2</var>, <var data-var='time'>14:13</var> CDT</small><br><strong>Identified</strong> - As you continue to work through the incident, update your customers frequently.</p><p><small>Jul <var data-var='date'> 2</var>, <var data-var='time'>14:43</var> CDT</small><br><strong>Investigating</strong> - When your product or service isn’t functioning as expected, let your customers know by creating an incident. Communicate early, even if you don’t know exactly what’s going on.</p>