Our employees are able to take phone calls quicker, and make sales quicker, because the performance is so much faster than our other desktops on the call center floor.

– Jacob PhillipsNetwork Administrator and Help Desk Manager at CLEARLINK

The Challenge:

In the Call Center industry, the most important metric is streamlined efficiencies. In an industry where every second counts, reduced time-per-call is paramount. This depends on how quickly staff, operators and agents can access the applications and data needed to provide the best and highest level of responsiveness for clients. Sphere 3D offers call centers the fastest computing environment in the industry, allowing them to minimize average call times and maximize the value of critical business drivers for IT in call centers including:

The Solution:

Our Desktop Cloud Computing Appliances deliver 25– 400 virtual Windows® desktops per unit, with guaranteed performance that is 2x – 8x faster than physical desktops. The server appliances elegantly integrate into an existing VMware infrastructure, providing the computing and local storage needed for hosting virtual desktops. We also offer Sphere 3D’s Desktop Cloud Orchestrator software to simplify the creation, management and movement of dedicated virtual desktops, including policies for failover. This desktop management software aggregates key features that a desktop administrator would need from VMware’s vCenter and View into a centralized console.

What does this mean for you?

For call center managers, Sphere 3D’s solution helps you increase the call center’s productivity and profitability by providing staff with high-performance virtual desktops that reduce call time, and simplified centralized desktop administration that saves time and money.

For IT administrators, Sphere 3D’s solution offers simple deployment and centralized management with increased performance. This means Windows updates and software patches can be pushed out to all virtual desktops in minutes (not days or weeks), saving on overhead costs.

The Results: Clearlink Case Study

Clearlink, a content creation and conversion company is experiencing rapid growth in their call centers. They needed a desktop solution that would be centrally managed, easy to scale, while maintaining high performance for each desktop. Sphere 3D V3 solution was a perfect fit. Also check out this blog article for more info.

With Sphere 3D’s solution you can expect
to experience the following benefits: