Our People

Trusted Sources.Informed Opinions.

Bob Clements

President

I am Axsium’s chief workforce management evangelist. I drive Axsium’s workforce management vision across several areas of the business. I am responsible for the market research and thought leadership that Axsium produces. I lead our go-to-market team, focusing on growth initiatives including our industry practices and international market development. In keeping with our corporate vision of continual evolution, I work to keep Axsium’s service offering on the cutting edge with fresh research and a commitment to adaptability, something Axsium has become known for.

On Leadership

I believe in leading by example. It clearly demonstrates what you expect and shows others that the sky is the limit when you set out to accomplish something. Leading by example inspires confidence and motivates those on your team. Done well, it sets the pace for those around you.

On Axsium

Over the last few years, Axsium has become a trusted advisor to hundreds of companies. These organizations look to Axsium for workforce management best practices, a clear vision for where the industry is headed, unbiased opinions of vendors, experience leading successful implementations of their workforce management solution, sound technical advice, and a proven project methodology supported by fit-for-purpose tools. Axsium’s reputation has stemmed from our commitment to quality and ability to execute for our clients.

On Workforce Management

Workforce management can be transformational. When done right, workforce management can go beyond timekeeping and scheduling – impacting the entire enterprise. The key to this transformation is a successful project, and the most important thing a company can do to make their workforce management initiative successful is to create a clear strategy. You must keep that strategy top of mind throughout the project. That's not to say the strategy can't evolve, or that goals can't change. It’s simply that without a clear strategy it's easy to get mired in details, lose sight of why you're doing this, and go off course as you chase the thing that's urgent rather than the things that are important.

Kris Brackett

Senior Vice President

My role at Axsium is to lead our business development and sales efforts. It’s an exciting and constantly evolving challenge to ensure that our services align with the priorities of our customers and provide immediate value to their labor-oriented initiatives. It’s also a rewarding, creative endeavor that’s fundamentally based on the pride our consultants take in delivering world-class solutions to our world-class clients. Their efforts are the foundation by which we provide the evidence to the market of our firm’s commitment and effectiveness. It makes my job easier, I just get to tell the story.

On Leadership

Though it may sound cliché, I endeavor to create an environment where the client’s voice is paramount. Our greatest contribution as a sales team is our ability to listen carefully and represent the balance between our capabilities and the client’s best interests. Do we clearly understand what the client is asking, can we identify a set of value-added deliverables at a reasonable price, and is there a path to success? Before I began selling services, I too was a consultant and I continue to view our partnerships, both external and internal, through that lens. As a player-coach I try to lead by example, setting a high standard to exceed expectations and offer creative, practical solutions to the opportunities that grow our business.

On Axsium

Since its inception, Axsium has tried to fill the space between a company’s workforce management initiatives and the software solution providers. Simply put, we care. Everyone at Axsium is dedicated to delivering exceptional workforce management and labor productivity solutions. We help facilitate workforce management transformation by offering best practice guardrails and a fostering collaborative approach to address the business problem at hand. We don’t shy away from the challenges these complex opportunities represent because we are confident in our ability to thoughtfully engage our clients, challenge the status quo and provide direction that produces results. Our reputation as a leading firm in the workforce management consulting space and our client success stories reflect our efforts. We are dedicated to delivering services that help facilitate the strategic transformation of how companies effectively deploy their labor, engage their employees and delight their customers.

On Workforce Management

Given the constant changes in the labor market, the localized pressures of compliance and the need to make people more productive, workforce management’s strategic value continues to increase. Both corporate and field leaders need these solutions to gain visibility into their operations, make timely decisions around their labor deployment strategies and provide a channel to engage with their workforce. They also appreciate that they have a business to run and may need guidance to achieve their labor-oriented goals. Workforce management initiatives can be complex, but the benefits speak for themselves for those who approach these opportunities in a practical, collaborative manner.

David Honicky

Senior Vice President

I manage our strategic partnerships with the leading workforce management solution providers. Maintaining those relationships to support our efforts with our clients is a key element of my role here. In my spare time, I am also corporate counsel for Axsium.

On Leadership

A good leader knows when to jump into the fray and when to step back. Good people need support, not interference, and the trick is finding where that line should be drawn. Also, communication of intent and consistency of action are critical to developing a team that believes in its leaders and supports its strategy.

On Axsium

There are lots of great companies out there, and Axsium is one of them. What makes Axsium unique to me is our ability to find the right talent and, more importantly, continue to develop that talent so our people grow both professionally and personally. Our employee tenure is terrific and that consistency pays dividends to our clients.

On Workforce Management

With any workforce management initiative, do your best to know what you don't know. The workforce management world is a relatively small niche where a handful of vendors provide the bulk of the solutions to the market. Knowing the history of those vendors and their clients is a critical step in the execution of a workforce management strategy. There's a reason why most of us don't try to fix our own cars - there are experts out there who can do it better for us.

Robin Merritt

Senior Vice President

I am responsible for developing and driving new service offerings to meet the needs of the ever-changing global workforce management and human capital management market. I work closely with our customers, our sales and delivery teams, all with the objective of providing best-in-class solutions to solve some of the most challenging people oriented goals.

On Leadership

I like to think of myself more of a Coach or a Pacesetter than a “leader”. I think of our team as one big unit, with everyone providing input and everyone helping out when needed. If I need to go and do a store visit, write a project plan, or spend the day in strategic high level discussions, I will. I want to build a team that cares about each other, grows and challenges their current ideas and themselves, and that has fun while doing it. We work for people we respect, we work harder when we know our leader respects us.

On Axsium

I wanted the ability to provide a full circle experience to my customers and not just talk about a software product. Labor Management is so much more than just buying a product and I wanted to find a place where I could do that. I picked Axsium, or better yet it picked me, because I respected the work the company had done in the past, everyone I ever came in contact with were genuinely nice people, and Axsium has a very solid and well known reputation for high quality work, with high quality people.

On Workforce Management

Very simple. WFM is people, people are what make up a company, so every industry and company has to deal with some sort of workforce management. If you get the people aspect right of the company it is amazing how much of a difference that can make in their products, the culture, the reputation, etc. Workforce Management is the core to the success of any company whether you have 1 employee or 10,000 employees.

Johannes Tjiang

Senior Vice President

I lead Axsium’s service delivery organization in the Americas. I work closely with our consulting teams to ensure that their work products meets the standards that our clients have learned to expect.

On Leadership

I believe that a good leader actively grooms the next generation of leadership. He inspires and motivates others to grow. He prepares them for the next level in their careers. And, by enabling others, he grows with them.

On Axsium

Our clients value our courage and integrity. When Axsium works with a client, we really listen to them. We take the time to understand their unique challenges, and provide them with honest feedback to address those challenges. Our feedback may not always be something that they want to hear but everyone gets on board when they know it’s the right way to address their particular business challenges.

On Workforce Management

People play a significant role in any organization. You can have the best tools and the best processes. You can have a grand vision and a great strategy. But these things are there to enable people to execute. Without people, organizations will fail. Workforce management is about the people. It is about ensuring that you have the right people at the right place at the right time doing the right things. It’s about ensuring that those people are being paid correctly, and that work and rest time comply with all appropriate guidelines. While some of those things may sound basic, they are fundamental and without them organizations cannot succeed.