All, I purchased my Explorer 39mm in November 2010 and unlike any of my previous 13 or so Rolexes purchased, a couple of months ago I actually starting having some trouble with it. It had become my go-to Rolex and so very versatile that I dare say it is my favorite watch to wear. Anyway, it was gaining a lot of time, often minutes in a day and also was not keeping anywhere near the 42 hours of power reserve once fully wound. It might make it 12 hours before stopping. As this has never happened to me, I sent it to my trusty AD who forwarded it along to Rolex RSC in NYC. It came back last Friday and here is the verdict.

First of all, they repaired it for free!! The invoice just stated, "Service compliments of Rolex."

I did opt to have it fully polished since I am very careful with my watches and don't intend to send it back until around 2020 when it would next be due had it made it to its service in November 2015, barring any other issues of course.

So here are the pics, what an amazing job all the way around, as usual! It is currently gaining less than 1 second per day and looks as good as the day I bought it. Truly outstanding service and attention to detail. Another of the many reasons I really admire this brand and what seems to be a complete desire to avoid resting on their laurels. It is so nice, and rare, to have a company stand behind their product these days.

Re: Just what I would expect of Rolex. ...Glad that it's remedied and back with you.

Tue, 15 October 2013 09:27

No, no other info was released. It was a weird problem to begin with. It just kept gaining time but then it would settle down and be fine for awhile. I really didn't want to send it back and be without it for a couple of months. But to make it much worse and force my hand on sending it back was it quit holding any type of long power reserve which seemed to be coming from an issue with winding the crown. It just didn't "catch" as I was winding it. No idea what any of it meant but it is great now! I can't believe how they get the case and bracelet etc. to a pristine condition. I mean, better than what you will commonly find in an AD's case.