HPE has announced the launch of its services arm Pointnext globally including India and it aims to help organizations push digital transformations by leveraging expertise of over 25,000 specialists across 80 countries covering 30 languagesPankaj Maru | ETCIO | Updated: March 17, 2017, 16:04 IST

Bangalore: Hewlett Packard Enterprise (HPE) is back into the global services space with the launch of Pointnext – its services arm. Pointnext’s main focus is to help companies push their digital transformations and help them achieve business goals. It will provide three types of services - Advisory and Transformation, Professional and Operational.

For Pointnext, HPE is leveraging expertise of over 25,000 specialists across 80 countries covering 30 languages and providing experts advise on multiple domains from cloud consulting to operational services.

“This is a services company, which will be delivering tailored solutions around IP of HPE and partners; hence it’s like a system integration company. We will have our own IP infrastructure and we will also work with our partners leveraging their IPs which we don’t have,” Rajesh Dhar, Senior Director – Pointnext, HPE India told ETCIO.com during the launch in Bangalore.

HPE will leverage partners IP from companies like Red Hat, Citrix, VMware, Dockers and Chef and will work to deliver core strategies around mainly two areas – making the hybrid IT simple for the customers and the intelligent edge. “We will deliver these (solutions) not only to HPE customers but also those who are not our customers and are keen to have it,” said Dhar.

The rationale behind the services arm Pointnext is that HPE stills sees a huge business opportunity and revenue in the services market even after it had spun and merged its Enterprise Services (ES) unit with CSC almost a year ago. That deal was focused around the outsourcing services segment. However, there’s still remains a huge services market outside the outsourcing services space, which is hard to be ignored by HPE.

“Firstly, we spun and merged ES with CSC and then there’s a perception that we are getting out of the services business but that’s not true. Because outside the outsourcing business, we have a fairly large chuck of services business worldwide that is to the tune of $7-7.5 billion and also is of fairly large size in India,” stated Dhar.

“And secondly, increasingly there’s a shift in the market, where customers are now looking at IT more from outcome focused and it should able to solve problems either it should impact the balance sheet, or product innovation, or the user experience, or insights they have about their customers,” added Dhar.

Technology companies including HPE and others are receptive the to market shift that is happening today around IT delivery and what organizations expects from IT. In a way, this actually compels these companies to realign their business strategies and technology offerings in order to stay relevant in the market.

“Digital transformation is driving an incredible pace of change for our industry and our customers’ needs are evolving just as quickly. Services are at the core of our ability to be that strategic partner to our clients and help them on their transformation journey,” said Som Satsangi, VP & GM -Enterprise Group, MD India - Hewlett Packard Enterprise.

For instance, a portion of HPE’s business is around consulting and implementation of services around cloud and analytics. “We are doing very complex projects in India for large banks, telecos and ecommerce companies deriving sense from the data generated through interaction with customers, partners and employees,” informed Dhar.

Besides, on the services front, according to Dhar, company is focused on two areas -- infrastructure services for HPE’s infrastructure and third party maintenance, which remains a very large portion of HPE’s infrastructure services offering.

“In fact, the HPE Datacenter Care services in India have expanded over a period of time because customers want (services) at a more environment level than discrete level,” added Dhar.

The HPE Datacenter Care and HPE Flexible Capacity services are part of HPE Pointnext Operational Services. It h helps in delivering IT by managing and optimizing workloads, resources and capacity, on-premises and in the cloud and also help keep clients businesses at peak performance.

Though Pointnext was launched first in the US earlier this month, company has gradually launched it in India and other Asian markets during this week.

It’s quite clear that Pointnext wants to play a key role around the hybrid IT, cloud and the intelligent edge. However this vision has also a lot to do with some of the acquisitions that HPE has made in recent years including Aruba, Niara, Cloud Cruiser, SGI or Simplivity.

“The whole idea is that we want to play big in this space,” stressed Dhar. Further he added that over the past two years company has exhibited a very thoughtful strategy around what it innovates, what it buys and what it want to collaborate and innovate.

“”It’s a $7 billion services company, fairly large among the top 10 companies. We operate in 80 countries with 25000 experts that deliver around 11,000-12,000 projects globally every year,” Dhar concluded.

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