SHIPPING

All costs for shipping and handling will be be covered by the customer. We are able to ship worldwide in a very cost efficient way due to UPS’s excellent shipping rates

In case of split shipments, we will not charge you more than we would for a regular shipment. Thus, you will always get the best price!

Your shipment will be delivered by UPS. We cannot guarantee for any delivery times given by UPS. UPS’s delivery times are non-binding. However, in a few cases UPS may guarantee a certain delivery time. Should this delivery time be exceeded, UPS will certainly cover all shipping fees in this case. Further liabilities are excluded.

Returning new articles

There is more than one way to return articles. Please note that all articles have to be returned to the address from which they originated.

Kingslandequestrian.com return service:

You will find a return service on our web site which allows you to return articles easily and comfortably. Follow this link to reach the return service.

You may also call our customer service Monday through Thursday 7am-10am EST, which will help you in getting your return on the way:

Customer Service: +1(877)778-8556

UPS-Tracking

As soon as the package is being shipped you will receive an email informing you about the UPS tracking-number. You are able to track your shippment using the UPS system by following this link and entering the tracking-number there: UPS-Tracking

Feel free to call us in order to receive information about the progress of your shipment and the estimated date of delivery. You will reach our customer service Monday through Thursday from 7am-10am EST by calling:

+1(877)778-8556

Insurance/Damages in transit

Every shipment with UPS is insured up to a value of $500.00. During the process of ordering you may contract an additional insurance for the amount exceeding this basic insurance. The fees depend on the value of the order itself as well as the destination country. You may check these costs for the corresponding order during the process of ordering.