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Computer Crashing

Shirleyj

Posted 13 May 2012 - 12:37 PM

Shirleyj

New Member

Member

9 posts

Hi, I have a AMD Athlon XP2000 computer with an AS Rock Motherboard, (I know it's old) about 2 years ago it started crashing randomly and I was told I needed to install a new Power Supply. I had that done and now it is doing the same thing again, sometimes it will stay turned on for 2-3 days, most times it crashes after 10-15 minutes, any suggestions would be helpful,Let me know if there is more information I can provide, I use ESET antivirus and have run a Virus scan and it find nothing, I have also downloaded MalwareBytes and it also finds no Malware.
Are power supply's only good for a couple of years?

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rockmilk

Posted 13 May 2012 - 12:40 PM

rockmilk

Certified monkey.

Member

2,757 posts

When you say that it is crashing is it producing a BlueScreen Error?Or just shutting down? If it is producing a BlueScreen then please do the following.
Download BLUESCREENVIEW and install and run it to read the dump files created by windows.
Double click on BlueScreenView.exe file to run the program.
When scanning is done, go Edit>Select All.
Go File>Save Selected Items, and save the report as BSOD.txt.
Open BSOD.txt in Notepad, copy all content, and paste it into your next reply.http://www.nirsoft.n...creen_view.html

Have you ever cleaned the inside of your machine with a can of compressed air?Also can you please download Speedfan and post a screen shot of the temps on your machine.

Shirleyj

Posted 13 May 2012 - 01:03 PM

Shirleyj

New Member

Topic Starter

Member

9 posts

When I say it is crashing the monitor goes black, there is briefly a message saying "no Signal" and it no longer responds to the mouse or any other stimulus,the green light is still on on the tower, so I have to manually turn it off and then on again to restart.I recently added new memory and at that time I blew the dust out from the computer but that did not change anything

rockmilk

Posted 13 May 2012 - 02:38 PM

rockmilk

Certified monkey.

Member

2,757 posts

It sounds to me like the graphics card may be failing Can you please try and open the machine and re-seat your hardware.Unplug the tower open up the side.Get can of compressed air and blow out the machine and reseat the ram modules video card etc,see video Plug it back in and see how it goes.WHILE YOU HAVE THE RAM AND VIDEO CARD OUT BLOW OUT THE SLOTS THAT THEY PLUG INTO.ALSO BLOW OUT THE HEAT SINK.SEE VIDEO

I know you said you cleaned the machine recently but even if you do not use a can of air I would still like you to re-seat all that can be.Also the reason I asked for the minitool box log is it will tell me what kind of graphics card you have and it also shows the most recent errors logged by windows which should help me make a better decision.

Shirleyj

Posted 13 May 2012 - 04:22 PM

Shirleyj

New Member

Topic Starter

Member

9 posts

Thanks, I did use the air inside to clean, I also Vacuumed the dust on the outside.
here is the results of the scan, I will re-seat and blow out the components now.
MiniToolBox by Farbar Version: 18-01-2012
Ran by Shirley Jeboult (administrator) on 13-05-2012 at 15:19:13
Microsoft Windows XP Home Edition Service Pack 3 (X86)
Boot Mode: Normal
***************************************************************************

rockmilk

Posted 19 May 2012 - 04:53 PM

Shirleyj

Posted 19 May 2012 - 06:44 PM

Shirleyj

New Member

Topic Starter

Member

9 posts

I took it to Geek Squad and they showed me that a fan was not working, they wanted $189.00 to further check the computer out and clean it and then would, according to them have me go out and find the parts I needed to fix the problem and then charge me labor to fix is so I brought the computer home and am looking for the fan to fix it The IT guy at work says this fan is really cheap and is going to get one for me.
Thanks for checking back.

phillpower2

Posted 20 May 2012 - 03:20 AM

phillpower2

Tech Staff

Technician

20,025 posts

If I may chime in with some suggestions and questions folks.Do you happen to know which fan has failed CPU, case or PSU.The presence of the KM400/KN400 Display Driver may suggest that you are using a video chip that is integrated into the MB and not an add on video card is this correct.What is the brand and model of the present PSU.

You asked in your OP;

Are power supply's only good for a couple of years?

This depends on the quality of the product, the usage both the amount of and how it is used and if the unit receives good clean and stable power from the mains, even the best quality power supplies will be taken out by a power spike if they are not protected by a surge protector and ideally a UPS with surge protection.

Once we know which fan has failed we can offer some guidance but for now leave the power off and disconnected from the wall socket.