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Just returned from a weekend break in Dublin and promised I would right a review aslong as all went well, couldn't of asked for a better weekend, all was as promised and at a good price. Good job…
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Booked a party of 6 out to Majorca. The guy I spoke to knew his stuff and the price was competitive. I wouldn't say the cheapest but I found the person very helpful and it seemed easy to book with 321…
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We booked our holiday through 321 travel on Wednesday 16th October to fly to Malaga on Saturday morning, the guy who took my booking assured me I would receive confirmation late that evening or very early the next morning. I called the reservation line at 9am the next day askng for my confirmation email and was told all the coms were down and I would receive it later that morning. When it got to 4pm that afternoon I had to call again and a very rude impatient man told me my holiday was no…
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321Travelltd's Response to KarenBeckett's Review

Written on: 22/10/2013

Hi,

You indeed called us to book a holiday, to cut a long story short, the seats were no longer available, no money was taken from your card and you were offered alternatives. from time to time this happens with fluid pricing systems.

Having just listened back to the call, you spoke to our operator Stephen who was absolutely apologetic to the situation and offered you the next best options available. We refute fully that Stephen was rude at any point in the telephone call, he was nothing but helpful and sympathetic to the whole situation. He acted professionally throughout and cancelled down your booking when we couldn't find a solution together.

You are basing 'poor service' on the fact the holiday had sold out, something we have no control over, and once more to re-iterate, Stephen was not rude nor impatient at all in the telephone converstation. This comment is spurious and unfounded.

You have since spoken to the administration manager who has tried everything to help you.

Looking forward to my Christmas break to benidorm with the kids, the first Xmas away from England and I can't wait to experience it Xmas in a different country and hopefully a hot country…
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I recently booked a trip to Egypt sharm for 7 nights going in half term, got a great deal for the kids holidays which are normally a lot more expensive and my wife is a teacher so we have no choice when to go. But very happy with my deal and can't wait to go now…
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They booked our holiday home to the wrong airport, then realised it has a non direct flight attached.
Paid for 22kgs of luggage, turns out it was only 20kgs but because of the extra flight they booked us on that 1 only has 15kgs.
Was told we were landing at 9pm it's actually 23.40pm. Rang solid for 3 days to amend or find a solution to be lied to and fobbed off at every given moment. Disgusting customer service. Will say anything to get your money. Our journey home should be 4hrs-40mins will…
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321Travelltd's Comment

Written on: 08/10/2013

Without knowing who you are, let me firstly clear up the glaring innacuracies.

If we had indeed booked you a flight home to the wrong airport, a call to our team would result in swift rectification. We book what the client wants, has asked for, or has agreed to. If that is incorrect we will change that over for you at no charge if we have made a mistake. My guess is your first choice of airport wasn't available, so we offered you an alternative you accepted. We would not book you home to the wrong airport and just leave it at that, this statement is simply not true.

If indeed you are on a 'seat save' indirect flight, you would have been read the terms of these flights at booking. To briefly reiterate the key points you would have been read on the booking call...'Please give your full attention to the terms and conditions of this holiday, if you require any clarification, or do not understand, please ask before we end the telephone call....This booking is booked onto our seat saver option and the following terms and conditions apply, please note that times, carrier and routine maybe sunject to change and additionally flights will be indirect, involve a stop, or change of aircraft en-route'.

If you are booking one of our low saver fares you will be read those details before payment is taken. If you would knidly let us know who you are, we can get the call recording and supply this to yourselves and the TTA.

These details are read out to you and if you would like a direct flight you can do, but the direct fares at peak times will be some £200 per person more expensive. You can look at the flight prices yourself to see this and it is easily changed if you want to. What we cannot do is offer you a holiday for £400 with a stop over, then change it to a direct flight free of charge, you will need to pay what the direct flight costs.

We also never sell luggage at 22KG, we sell 15/20 KG, so I'm not sure where this issue has come from.

With regard to your customer service issues, sometimes passengers do not like what they hear, that does not mean we have bad customer service. If you are ringing to complain about an in direct flight and we tell you that is the terms of the holiday you have booked, that is merely reading back the terms of the holiday confirmed. Again, a simple solution is to pay to upgrade to direct flights, the holidays are cheaper at peak times because of the stopover as earlier stated.

Certain words are banned by the review centre, not ourselves. We take false reviews very seriously and any libellous comments are defended legally. The review centre is a platform for such reviews and it is as much their responsibilty as it is yours to post 100% accuracies in your review.

I am now going to get in touch with the TTA to find out what this issue is and am going to supply the call recordings for them. I will them update this review with the accurate events and defend the review legally if need be.

321 Travel.

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Jglasgow's Comment

Written on: 14/10/2013

I have had the exact same problem today. The 321 travel co is AWFUL. We were told we were booking for 10am flights, giving us the whole day in Spain on arrival. Only half an hour later, a booking confirmation email told us we'd be arriving in the evening, thus cutting out three day break to two days. Also our flights to Edinburgh which we booked for 11am to Edinburgh were, in fact, to Southhampton then a four hour wait and then a flight to Edinburgh getting in at 7pm. So the whole of my Saturday spent travelling for at least ten hours. An absolute DISGRACE. Please don't book with them.

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321Travelltd's Comment

Written on: 15/10/2013

Ms M*****d,

You are travelling from EDI to AGP 16-19/10. There is one direct outbound flight that leaves at 1505. You can have an in-direct flight at 10 am if you wanted, but the journey time is longer and would get you to AGP at the same time. We can only book you onto flights that operate on the day you wish to travel.

You were read the terms and conditions of the flight, advised to read the rest on our website and you even then agreed to go away and read the terms fully (something we advise) to then confirm the holiday about an hour later.

Your total holiday cost including flights and hotel was £266 per person, you can of course change your inbound flight to a direct flight, this is £288 per person alone, more than the total cost of your holiday. It is completely up to you.

Very impressed, late booking to sharm. Stayed at the marriott which was lovely, naama bay was a fun place? Nice flights, transfers on time. The food there is a bit dodgy if I'm honest but a
Nice holiday. No issues atall, I would go back to sharm and use 321 again…
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I have just returned from Mallorca with 321, everything went as planned apart from my transfer took about an hour when it should of only taken about 25 minutes.... Can't help the drop offs I suppose!…
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I'm actually posting on here because of my frustration with other agents. I'd found the holiday I wanted on ice lolly for £187. Called up to book, guess what? Price not available. I went down the list with some 5 or 6 different agents to get different excuses or sales patter each time. In the end stumbled on 321 travel, miles down the page for the same holiday, but priced at £235. I called them, it was all there, no obstacles, ready to book. I will call them again next time as they clearly…
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Was delighted to get a weeks holiday for me and my two pals. Under £200 each and it was going the next day. Really cannot fault the service and price. Wanted to fly from London but in the end they only had East Midlands within my budget, for the extra journey they booked me free parking!…
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Just booked my holiday, rang up and gave my requirements to the sales agent and he got me a deal, I liked it and it was cheap so I took it. Got my email confirmation a few hours later now I just need to pack…
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Group of 6 guys going to the San Remo in San Antonio for the end of summer parties it was just £187 each for 3 nights but we did book it a little while ago I found the deals on holiday discount and just called the number all available…
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Booked up to go away Saturday this week, very reasonable price all inclusive with free transfers. Looking forward to getting away and the staff member recommended this hotel as he had been there so I'm sure it shud be good!…
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