Typical Evening Download Speed is measured between 7pm and 11pm. Actual throughput speeds may be slower and could vary due to many factors including type/source of content being downloaded; hardware and software configuration; the number of users simultaneously using the network; and performance of interconnecting infrastructure not operated by TPG. Devices connected by Wi-Fi may experience slower speeds than those connected by Ethernet cable.
For FTTB and FTTN customers, we will inform you of your maximum line sync speed once available. If you are on a higher speed NBN plan, you have the option to downgrade to a lower speed plan without any penalties.
Speed will be shaped to 32Kbps/32Kbps for the billing cycle in which the monthly usage quota has been exceeded. Downloads and uploads are counted.
A 4 Port Wi-Fi Modem Router is included in your NBN Bundle. $10 Delivery fee applies if equipment is not collected from TPG's Head Office.
All TPG services are prepaid. You must pay the monthly recurring charges in advance. In addition you must make a prepayment for usage that is not within the included value (if any) for the plan that you have acquired. Your initial prepayment will be $20.
Charges for calls are not included in the NBN S Bundle plan and will be charged at Listed TPG rates on a 'pay as you go' basis and deducted from your Prepayment. Calls to 19/1900 numbers are not supported.