I lost my phone (or bought a new one) and can't log into Blackbaud ID

You can disable two-step authentication, such as to change your settings or if you can't receive text messages. On your profile, select Turn off under Two-step authentication, enter your password, and then select Turn off.

If you forgot your password and can't log into your Blackbaud ID, chat with support and reference this article. We can get your two-step authentication reset so you can register a new device. Once this is done you can turn it off in your Blackbaud ID profile.