Customer Service

SHIPPING & DELIVERY

Shipping and Delivery is the charge for Internet order processing, item selection, packaging, transport and handling. Delivery times are not guaranteed, but are our best approximation and will vary with specific requests. Shipments and deliveries only occur on weekdays. Shipping and Delivery is subject to change and will be determined at the time of order.

Estimated delivery time assumes orders are placed before 12:00 noon (PST). Orders placed late on Friday or on Saturday will not be processed until Monday. Additional charges may accrue on Priority, Overnight and International shipping if multiple attempts are made for delivery.

Standard

Priority

Overnight

International

Package arrives 5 to 7 business days after processing if ordered by 12:00 noon (PST).

Package arrives 2 to 3 business days after processing if ordered by 12:00 noon (PST).

Package arrives the next business day if ordered before 12:00 noon (PST).

Order should arrive 3-9 business days after processing. Flat rate does not include duties and taxes.

Merchandise Total *

Up to €200

€16

€26

€33

€80 (flat rate) excludes duties and taxes

€200.01—500.00

€21

€31

€38

€500.01—1000.00

€29

€39

€46

Over €1000.00

€34

€44

€51

*before tax and additional charges

RETURNS & REPLACEMENTS

We want you to be completely happy with your order. If for any reason you are not satisfied, we will gladly accept your timely return of unworn, unwashed, or defective merchandise. Used merchandise cannot be returned unless defective. Returned merchandise should include the vendor packaging and tags and be in the same condition as when it was received. A pickup and/or restock fee may apply. Merchandise must be returned within 7 days of receipt of merchandise.

GIFTS When returning a gift, a Madison Island Anytime Anyplace Gift Card will be issued to the gift recipient for the amount of the returned merchandise. The card can be used for purchases from any Madison Island or affiliate store, and online. In compliance with Federal law, for gifts valued at more than $2,000.00, the recipient will receive a check rather than an Anytime Anyplace Gift Card.

RETURNING MERCHANDISE BY MAIL On the back of the packing slip enclosed with your order, please note the reason(s) for return and whether you wish to exchange the item(s) or receive a credit/refund (depending on the original form of payment). Enclose the return section of the packing slip with your item(s). Please use one of the return labels provided on the front of your packing slip to ensure proper return address and credit information.

OTHER ITEMS All cosmetic and bath items must be unused, unopened, and in original packaging for a credit/refund or exchange to be issued. Restricted items must be returned using ground transportation.