Since 2008, we have been providing our comprehensive services to landlords and tenants in and around London, as well as investors who live abroad.

We know that no two clients are the same, and in order to service our diverse clientele the way we aim to, we focus our energy on dealing with each person as a unique individual.

This means that whether you are letting, renting, buying or selling we offer a range of comprehensive services that provide you wit Read full description...At SummerGreen, we are more than agents

Since 2008, we have been providing our comprehensive services to landlords and tenants in and around London, as well as investors who live abroad.

We know that no two clients are the same, and in order to service our diverse clientele the way we aim to, we focus our energy on dealing with each person as a unique individual.

This means that whether you are letting, renting, buying or selling we offer a range of comprehensive services that provide you with great peace of mind. In addition to handling all the administrative elements of property management, we go a step further.

I rented a wonderful two-bedroom flat at Clevedon Lodge (Southfields). From the start, Anthony and Summer Green were very helpful, transparent and easy to deal with. From the moment we decided to reserve the apartment through to terminating the contract Anthony was very helpful and everything was made very simple.
Clevedon Lodge was at that time managed by Summer Green, and they were always quick to respond to any questions or repairs that were needed.
Even when we wanted to vacate the proper... read full review

The agents were fairly helpful throughout our tenancy. We had a few problems with things breaking in the flat and they were sorted out pretty quickly.
My issue with Summer Green however relates firstly to their fees, I had to pay £60 twice to cover referencing for myself and then a guarantor (which I understand) on top of a fee for £240 to change the name on an existing tenancy. This is far too much for what we require from them, considering that one of the tenants that already liv... read full review

We had a great, positive and straightforward experience with Anthony and Summer Green. After having been on the search for more than a month and having dealt with countless agents, we really appreciated Anthony's clear and honest approach. So many other agents try to do the hard sell on bad properties, provide properties that aren't within your criteria or are unhelpful with questions about the property or the letting process. Anthony was very clear, gave us the answers we needed to make an info... read full review

We found Anthony to be very easy and helpful to deal with. He was always ready to answer questions about the purchase and has also been very helpful with information on letting the property post-purchase. We would recommend him to others and will certainly use his services again in the future.... read full review

I found Summergreen very straightforward and pleasant to deal with at every step of the purchase process. The apartment I bought had previously been tenanted but was vacated and cleaned as promised prior to completion.... read full review

Anthony balanced very well hisresponsibilities tomysdelf (as purchaser) and the vendor.
He was proactive in keeping us posted as to the vendor\'s response toour offers and also responded promptly to the various queries that I had about the property.
I would have no hesitation in buying or selling through Anthony and SUmmergreen... read full review

Dealt with Anthony in a search for an investment property in SE London. Having dealt with other agents in previous weeks, Anthony stood out in getting the basics right. He was responsive and, in essence, did what he agreed to do, returning telephone calls and keeping us informed relevantly - we found this a failing in EVERY other agency we dealt with - making our task easier for us to manage, . We would be keen to work with him again.... read full review

We were looking to move down to this area (wimbledon/putney) from hampstead for quite a while. As we were in no rush we viewed many flats before we found the right one. First thing we noticed about Summer Green is that they have a great selection of properties. The staff are very efficient and professional in organising the viewings and Anthony who showed us around is very patient and honest. Moreover they proved to be very helpful in managing the property as well after we moved in (about two mo... read full review

I have systematically moved my portforlio of 30+ properties over to Summer Green due to their straight forward no nonsense and efficient service. They have reduced my void periods significantly, they achieve good rents and have sorced and secured excellent tenancts. I have only had excellent feedback from my tenants about them. I have been dealing with Anthony for 5 years and his enthusiasm, professionalism and knowledge is a breath of fresh air. I will continue using them and would highly recom... read full review

Thumbs up to these guys! Were very helpful, professional and friendly frim the outset. We viewed properties we wanted to see, got accurate answers to questions and everything turned out as promised(a nice change from 99% of other agents)! Great agents, a surprising contrast to our previos property searches! Would use again and highly recommend!... read full review

Complaints Procedure

We are committed to providing you with the highest standards of service. However, there may be occasions when our service falls short of your expectations. This easy-to-use guide is designed to help you make us aware of your views so we can address your concerns. To ensure your maximum protection, our complaints procedure has been designed to meet the requirements of all the regulatory authorities that control our business.

We can help

Tell us what part of our service or procedure you are unhappy about and what you would like us to do to resolve the matter. You can do this by writing to:-

If you prefer you may forward full details of your dissatisfaction by email to:
Mari Wehmeyer â Operations Manager
mari@summergreen.co.uk

Your concerns will be considered by a manager within the residential lettings team, who will investigate the matter

â¢ we will send you written acknowledgement within five working days
â¢ you will be told, in the written acknowledgement, who is to be responsible for investigating the issues raised
â¢ where possible you will receive a detailed response within fifteen working days of our acknowledgement of your complaint
â¢ if further time is required to investigate your concerns, then you will receive a written explanation for any delay
â¢ if we do not hear from you within a further eight weeks from our response we will assume the matter has been addressed and close our file
â¢ should you have concerns in the meantime please contact the member of staff whose name appears on the response of acknowledgement.

Still unhappy?

â¢ after receiving our response, if you feel your complaint has not been fully addressed please let us know
â¢ your letter will be acknowledged within five working days of receipt
â¢ your concerns will be considered by a different member of the residential lettings
team who has not been involved in the initial determination
â¢ a final response will be issued where possible, within fifteen working days of the acknowledgement of your request for a further review. If we are unable to respond within fifteen working days we will inform you of when we anticipate answering your concern and informing you of your right to appeal to a third party.

What happens next?

We are committed to ensuring all concerns are fully and fairly addressed and we respect your right to refer any complaint to a third party. Therefore in our final letter to you we will let you know the details of the regulatory bodies who you can approach for further arbitration.

We are members of The Property Ombudsman (TPO).

Please note:
You will need to complete our internal complaints procedure before you can refer your concerns to any regulatory body