Schutte and his fellow firefighters were captured on cellphone video falling from the front windows of a house on Lincoln Avenue in Milwaukee.

"Essentially, we had fire around us, and when the sheet of drywall came down, all that fire and heat descended on us," Schutte said.

It was a bedroom attic space, and their path to get back out was completely blocked.

"How would you describe the condition in the house?" WISN 12 News' Craig McKee asked.

"Cluttered, lots of stuff," Schutte said.

"You seem like you were kind of trapped in there," McKee said.

"Yeah, yeah, we were," Schutte said.

"They did most of their dining from this location and pitched the waste onto the ground," said Erica Lewandowski, a special enforcement supervisor with of the Milwaukee Department of Neighborhood Services.

There are images that speak volumes about the issue of hoarding in Milwaukee putting firefighters, homeowners and renters in danger.

"When we have a hoarding situation in a multi-family building, where you're sharing common walls with other units, not only do you have the problems of the odors coming from that unit affecting the neighbors, the pests, the roaches, the mice," Lewandowski said.

"Look at how high the items are stacked in this room. I think that's a bedroom set back there and a dresser. So that's easily 5 feet of debris," Lewandowski said.

"Five feet of just clothes?" McKee asked.

"Just clothes, tubs," Lewandowski said.

"Garbage?" said McKee

"Yep," Lewandowski said.

Right now, her team is dealing with 10 active hoarding cases. New calls come in regularly and the actual number of hoarding cases is unknown as the city only deals with those situations reported to them.

"I think the show has given a name to the condition or to the situation," Lewandowski said.

And it's increased the calls for help.

For Richard Webb and his crew at Efficient Cleaning, the hoarding issue fills part of his Milwaukee warehouse.

"This work isn't for everybody either. Some people can't stomach it," Webb said.

But Webb said all of the stuff is just a needle in the hoarding haystack in Milwaukee. He said he got at least 200 calls last year alone for cleanup help.

"I get that many inquiries. I don't do that many jobs because sometimes those jobs can go for weeks," Webb said.

This affects not only the hoarder, but the family who doesn't know how to handle the situation.

"When there is a hoarder in the family the whole family is affected, and if they have children, the children are living in the same conditions," Lewandowski said. "I don't think they perceive the clutter and garbage to be the condition like we do."

Schutte is using his experience with hoarding to help other firefighters stay safe. His experience still gives him pause.

"I look at things with a bit of a new light," Schutte said. "How easy and how quick things can change on our job in our line of work."

Lewandowski said often times family members have tried to intervene, only to have the relative turn on them or not respond. She said a call to neighborhood services can put you on the right path to getting help. They have a partnership with a number of other professional services to help.

If you are affected by hoarding and have found no solution that has worked, you can contact Milwaukee Neighborhood Services at 414-286-2268.

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