Need help with notebook case (not a technical problem, as such)

A few weeks ago I had my Averatec LCD display replaced and the computer was returned to me in perfect condition. Shortly after that, I took it to a local store that was offering a clean up - tune up special. When the notebook was returned to me at the end of the day, there was a problem:
With the display lid open (i.e. keyboard and LCD are ready for use), you see the frame around the LCD display. There is a crack in that frame in the lower left corner, that runs between the letters V and E. The crack is complete; that is, it starts at the upper edge of the bottom of the "frame" and runs down to the bottom of that piece, beneath the screw there.
From what I see, this "frame" (LCD display frame) is one piece which is simply placed over the LCD display and screwed into place by six screws which are covered by white rubbery squares, for appearance.
The company that did the clean up - tune up job is sort of willing to take responsibility for this damage, but they are saying that that piece (the frame) cannot be fixed or replaced. This seems most unlikely to me.
I contacted Averatec and they said they can't give such information to an "end user".
I'm quite sure that this "frame" is one piece, as I described it, that is set into place by screws. I would like to have the store replace that piece for me, which they would be willing to do at their expense, if they could understand that it is a simple piece that needs replacement.
Can someone give me the name of this frame piece and the Averatec part number? I could give that information to the store to convince them that this is something that can be fixed.
Any other suggestions would be welcome.
Many thanks. (This is my first time at FixYa)
RONinRI
USA

I am attaching a picture of the damage described in the above request for help...damage to Averatec LCD display frame.I am attaching a picture of the damage described in the above request for help...damage to Averatec LCD display frame.

Thanks very much for your help. I can understand that the computer would need to go to an authorized repair center...I don't like to go without the computer for 7-10 days, but that's life.

The other part of the problem is this:

The store that is responsible for this damage says that the crack cannot be repaired or replaced; that it is an integral part of the computer lid. As I first wrote, it really appears to me that this LCD display "frame" is a single piece that is held in place by six screws, so the repair center should be able to remove the broken frame and replace it with a new one.

What would you say about that?

THANKS.

RonInRIUSABogdan,
Thanks very much for your help. I can understand that the computer would need to go to an authorized repair center...I don't like to go without the computer for 7-10 days, but that's life.
The other part of the problem is this:
The store that is responsible for this damage says that the crack cannot be repaired or replaced; that it is an integral part of the computer lid. As I first wrote, it really appears to me that this LCD display "frame" is a single piece that is held in place by six screws, so the repair center should be able to remove the broken frame and replace it with a new one.
What would you say about that?
THANKS.
RonInRI
USA

Thanks so much for your comments. Since I have just had a new LCD display installed, it would be wasteful to see about getting another one. I can live with this problem with the frame and I think the store that did the damage will compensate me, at least in part, with a store credit.

So, again, thank you very much. It's been a very positive first experience at FixYa.com

Peace....

RonInRIUSABogdan,
Thanks so much for your comments. Since I have just had a new LCD display installed, it would be wasteful to see about getting another one. I can live with this problem with the frame and I think the store that did the damage will compensate me, at least in part, with a store credit.
So, again, thank you very much. It's been a very positive first experience at FixYa.com
Peace....
RonInRI
USA

Hello,
Unfortunately it is very unlikely someone will be able to change this part for you. Manufacturing companies don't sell spare parts to the end user so therefore it you want it changed you have to send the laptop into service at an authorised center. In your situation you would have to send the laptop into repairs and have the third party company pay the prices. There isn't any other way aroud, maybe only if you find a broken laptop or something symilar on ebay to buy that particular component.
Sorry for being the one who delivers the bad news.

Yes, you are right. It is a separate part, not in particular for your model but for allmost all laptop models. They either hide this for you, or simply don't know this. However such spare parts are indeed hard to find as most companies treat the display lid as a whole, including the tft pannel, casing, wi-fi antenna or cable connectors and other components. In general if a defect like this occurs the producer company will state that it can only be made by excesive force or pressure applied to the display therefore voiding your warranty. If the device isn't in warranty or you just lost it, they will more probably ask you to "buy" the whole replacement part (the display lid as a whole). If you tell this to the company that damaged your laptop in the first place, they will probably reply by telling you that they won't pay for a whole display as long that they only damaged a plastic component on it's casing. That's why the situation is rather tricky. However if you need more informations i would by happy to assist.Yes, you are right. It is a separate part, not in particular for your model but for allmost all laptop models. They either hide this for you, or simply don't know this. However such spare parts are indeed hard to find as most companies treat the display lid as a whole, including the tft pannel, casing, wi-fi antenna or cable connectors and other components. In general if a defect like this occurs the producer company will state that it can only be made by excesive force or pressure applied to the display therefore voiding your warranty. If the device isn't in warranty or you just lost it, they will more probably ask you to "buy" the whole replacement part (the display lid as a whole). If you tell this to the company that damaged your laptop in the first place, they will probably reply by telling you that they won't pay for a whole display as long that they only damaged a plastic component on it's casing.
That's why the situation is rather tricky. However if you need more informations i would by happy to assist.

glad you managed to get it solved in some way. please feel free to come back if you have other problems in the future.glad you managed to get it solved in some way. please feel free to come back if you have other problems in the future.

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Try replacing the inverter board. If that don't help then the next step is the back light, but replacing it is a bi.ch, so most people just replace the whole screen. Also, check that the video cable wire is not crimped/cut and securely fastened onto the logic board.

Do you know for sure the LCD screen and not the video card is faulty?
You may find it cheaper to repair the LCD screen than replacing it.

Connect an external monitor to the laptop and power it up, if you see a clear image on an external monitor, this means your video card is OK.

If you see a dim image or flicking image on the LCD screen it means you have a backlight problem.

Dim image and/or dark display on the laptop's LCD screen indicates a faulty LCD backlight and it could be the inverter that supplies high voltage to the CCFL lamp or it is the CCLF lamp is nearly burnt out or burnt out, most likely this is the case.The inverter can be replaced easily but the CCLF lamp is more time consuming and requires soldering skills.Check out www.lcdparts.net for parts, repair service and DIY info.

Just for the sake of information, the white of the screen means the backlight is working. LCD displays work by allowing light to pass through at different wavelengths, creating 'color.'
I doubt that your system has a separate, replaceable video card.
This sounds a lot like a chip has developed and thermal problem. If you can buy 'freeze spray' there, try shooting it into various openings of the case when the problem is present.
If this affects the display, you are probably going to need a replacement motherboard since the majority of the chips (ICs) are placed by robots and nearly impossible to replace by hand due to the pin spacing that is typical for modern ICs.
If you are courageous, you can get the case apart with 'jeweler's' screwdrivers.
You will find that the screen assembly is connected to the main board via a flat ribbon cable that is likely stuffed into a questionable connector.
You might try carefully pulling that cable from the connector and even more carefully, plug it back in again.
Unfortunately, few companies are using any gold on connector contacts anymore and the materials used may oxidize and cause the kind of problem you are having.

Parts that can be involved are LCD display, display ribbon cable, or in worst case graphic chipset on motherboard.If the problem goes on and off when pressing LCD display enclosure, then it can just be the display cable or the LCD itself.The computer must be taken apart to find out what is causing the problem. First you try adjusting display ribbon cable, then, if moving cable problem goes away, but you cannot fix it, you replace the cable that costs few dollars. If this still does not work you replace the display.Cheapest replacement can usually be found on Ebay.

The link to all the manuals is no longer valid, Averatec has been purchased by Trigem. Averatecforums.com and Averatec-forums.com have both gone under and there is painfully few dis assembly guides available.

The only one I've been able to find that was useful is found here:[url]http://www.larwe.com/technical/av3715-open.html[/url]