Dear PNP fans, if you are having trouble with your app, please first make sure that you are updated to both the newest version of PNP 2017, and the newest OS version available for your phone or tablet. Please remember that you are always able to use our website!

Why did the person I created the Santa Video for not receive it?

If you think that your recipient's email was correctly entered, the elves suggest the following:1. The email may have been marked as spam by your recipient’s email server. If this is the case, the email might be in their spam or junk folder. Advise them to add PNP to their authorized senders.

2. There may have been a connection problem when you validated the video or sent the email. Try sending the email again.

As the video message creator, you should have received an email confirming the creation of your video with a link to the file. Should either of these solutions fail, you can also forward this email to the recipient directly.