Thomas Cook Travel Pound Rewards

How are Thomas Cook Travel Pounds earned?

Thomas Cook Travel Pounds are earned at a rate of 1% on all spend everywhere (£1 for
every £100 spent).

Where can Thomas Cook Travel Pounds be redeemed?

Thomas Cook Travel Pounds can be redeemed against holiday and travel purchases at
Thomas Cook and Going Places Stores. Each and every Travel Pound is worth
£1.

Thomas Cook Travel Pounds may also be redeemed for holiday and travel purchases made through
www.thomascook.com

The process to redeem Travel Pounds for bookings made on-line is to firstly make your
on-line reservation (full payment may be required at time of booking) and then contact our call
centre to redeem any available Travel Pounds against your booking and receive a refund to your
card for the value of the Travel Pounds.

Please refer to the contact telephone numbers detailed on your booking confirmation to get
in touch.

For further assistance with Travel Pound redemption requests you may also contact us by
email at creditca@thomascook.com

Please include your booking reference number(s), your full name and contact telephone
number. Do not include your credit card details in your email to us.

Please be aware that unfortunately Thomas Cook Travel Pounds cannot be accepted for
redemption against bookings made using the following websites:

Frequently Asked Questions

Credit Card Privacy Policy

Please read this Privacy Policy carefully before using this website ("the Site"). In this
Policy "We", "us" and "our" means Barclays Bank PLC and "you" means the individual who is using
the Site.

How do We collect information about you?

We collect personal and financial information which We get from you or from any third
parties when you apply for a card or any other product or service or which you or they give us
from time to time.

We'll also collect information about you when you register to use the services provided on
this Site or when you contact us.

Online account servicing

Barclays do not use cookies to collect information about you on this site. The only cookies
used in online account servicing are those required for the site to work properly. However, as
these pages are within the Thomas Cook Money site, their Privacy Policy applies.

By "our/we/us/ours" we mean Barclays Bank PLC and its wholly and partly owned subsidiaries
and any company in which it has an interest by way of shareholding or any company in a group of
companies to which it may belong ('our group'). By 'our sites' we mean any internet website
operated by Barclays Bank Plc and any company in our group.

How We use your information

We (Barclays Bank PLC) will store and process your information on our computers and in any
other way. By "your information" We mean personal and financial information We (a) obtain from
you or from third parties, such as credit reference agencies (who may search the Electoral
Register), fraud prevention agencies or other organisations when you apply for an account or
any other product or service or which you or they give to us at any other time or (b) learn
from the way you use and manage your account(s), from the transactions you make such as the
date, amount, currency and the name and type of supplier (e.g. supermarket services, medical
services, retail services) and from the payments which are made to your account.

We will share your information with the Barclays Group and with Thomas Cook UK Limited each
of which will use your information to manage your account(s), give you statements and provide
our services, for assessment and analysis (including credit and/or behaviour scoring, market
and product analysis), and to develop and improve our services to you and other customers and
protect our interests.

We and members of the Barclays Group and Thomas Cook UK Limited will use your information to
inform you by letter, telephone (including automated dialling, digital television and sending
text messages), or computer about products and services (including those of others) which may
be of interest to you.

If you are not eligible for the Thomas Cook Credit Card at this time, unless you write to
the address below you agree that we may use your information to send you details of the
alternative products (including those of other companies).

If you don't want to receive details of products and services from Thomas Cook Credit Card,
you must write to Thomas Cook Credit Card, Customer Services, PO Box 92, Sheffield, S98 1FN. If
you don't want to receive details of products and services from Thomas Cook UK Limited, you
must write to Database Team, Marketing Department, Thomas Cook UK Limited, PO Box 2, 16
Coningsby Road, Peterborough PE3 8AB. If you don't want to receive details of products and
services from companies within the Barclays Group, you must write to Barclaycard PO Box 9131,
51 Saffron Road, Leicester, LE18 9DE. Please provide details of any financial or insurance
products that you have with us when you contact us.

You can ask each of us for a copy of the information We keep about you. A fee will be
charged for this service.

You agree that calls between us may be recorded and/or monitored.

We use credit reference agencies and fraud prevention agencies to:

1. make enquiries when you ask for any lending products, or to assist us in managing your
account, for example if We wish to consider changing your credit limit, or offering you other
products, now or in the future;
2. share information:
3. about you and how you manage your accounts;
4. if you give us false or inaccurate information or We suspect fraud.

Credit reference agencies keep a record of our enquiries and may record, use and give out
information We give them to other lenders, insurers and other organisations. If false or
inaccurate information is provided and fraud is suspected, details will be passed to fraud
prevention and credit reference agencies. Law enforcement agencies may access and use this
information. We and other organisations may also access and use this information to prevent and
detect fraud, crime and money laundering and other crimes. Examples of circumstances when We
would share your information or information relating to your partner or other members of your
household include: checking details on applications for credit and credit related or other
facilities, managing credit and credit-related accounts and facilities, recovering debt,
checking details on proposals and claims for all types of insurance, checking details of job
applicants and employees. Please contact the Barclays Group Information Line on 0800 400100 if
you want to receive details of the relevant fraud prevention agencies. The information recorded
by fraud prevention agencies may be accessed and used by organisations in the UK and in other
countries.

We may give information about you and how you manage your account to the following:

1. people who provide a service to us or are acting as our agents, on the understanding that
they will keep the information confidential;
2. anyone to whom We transfer or may transfer our rights and duties under this agreement;
3. We may also give out information about you if We have a duty to do so or if the law allows
us to do so.

Otherwise We will keep information about you confidential.

If We transfer your information to a service provider or agent in another country, We will
make sure that the service provider or agent agrees to apply the same levels of protection as
We are required to apply to information held in the UK and to use your information only for the
purpose of providing the service to us.

Barclays Bank PLC subscribes to The Lending Code, which is monitored and enforced by the
Lending Standards Board.

How long will We keep your personal information on file?

We will not keep your information for longer than is necessary and will take steps to ensure
that it is kept up to date. You have a right under the Data Protection Act 1998 to ask what
information We hold about you. You can do this by writing to us at Thomas Cook Credit Card,
Customer Services, PO Box 92, Sheffield, S98 1FN.

Security

Please remember that Internet communications are not secure unless the data being sent is
encrypted. We cannot accept any responsibility for unauthorised access by a third party or the
corruption of data sent to us.

Customer feedback and complaints

If you've any questions or comments about privacy issues, or have a complaint about how We
are using your personal data, please contact Thomas Cook Credit Card Customer Services on 0844
25 100 58*. We are open from 8am-8pm from Monday to Saturday and 9am-5pm on Sunday.

Please read these conditions carefully before using this website ("the Site"). In these
conditions "we", "us" and "our" means Barclays Bank PLC and "you" means the individual using
the Site. We may change these conditions at any time without notice.

Copyright

The entire content of this Site is subject to copyright with all rights reserved, and the
information contained on it is for your personal use only. You aren't allowed to download,
transmit or modify any part of the Site without our prior permission.

Third Party Products and Services

Where we provide links to other people's sites we aren't endorsing their products or
services. Your use of these links is entirely at your own risk and we can't accept
responsibility or liability for the content, use or availability of these sites. We haven't
checked the content of these sites. This Site may also contain some material provided by third
parties and we can't accept responsibility or liability for the accuracy of that material.

You aren't allowed to link any other website to this Site without obtaining written consent
from us in advance.

No Warranty

Although we've taken all reasonable care to make sure that the information provided on this
Site is accurate, we give no warranties of any kind, express or implied, about its accuracy or
completeness.

No Liability

We won't be liable for any damages or direct or indirect loss in connection with your use
of, or inability to use the Site or any failure or delay by us in performing our obligations.
This includes any loss of profit, income or business opportunity together with any loss arising
from any computer virus or system failure. We may modify, withdraw or suspend the Site or any
part of it without notice at any time.

Governing Law

English law governs these conditions and you agree that the English Courts will have
exclusive jurisdiction to determine any matter or dispute arising out of this Site and these
conditions. This Site is only intended for use by individuals in the UK. If you choose to
access this Site from any other locations, it's your responsibility to comply with all
applicable local laws.

You can check our name, registered address and FCA status by visiting the FCA’s website at
www.fsa.gov.uk/register/home.do or by
contacting them on 0800 111 6768

Electronic Commerce Directive

Barclays Bank PLC subscribes to the Electronic Commerce Directive.

The following applies to all transactions that are carried out with Barclays Bank PLC
electronically:

Company Name: Barclays Bank PLC

Registered Office: 1 Churchill Place, London E14 5HP

VAT Registration Number: 896 5950 52

Barclays Bank PLC is entered in the Financial Services Register as number 122702.

Complaints

Barclays is committed to delivering excellent customer satisfaction. We consider complaints to
be a valuable source of feedback and use them to help improve our products and processes, which
ultimately leads to improved customer service and lower complaint figures. Our performance on
complaints has been published at www.Barclays.com/complaints