The sometimes-gruelling challenge of finding an accessible home when disabled

This is echoed by Franki Chaffin-Edwards of The House Shop, whose Accessible Property Register helps to match homes with buyers. “One of the biggest problems is managing to effectively connect disabled home-hunters with accessible homes. Most estate agents simply don’t know how to market adapted homes, and instead ­advise sellers to rip out accessible improvements so the property appeals to the broadest possible market,” she says.

“A secret shopper experiment we conducted on new homes demonstrated a real lack of knowledge among sales teams about accessible units.”