ACD Queues

Don’t let your call center or help desk get bogged down with an influx of calls. Promptly and professionally answer inquiries—and deliver exceptional customer service—with an automatic call distribution (ACD) system from Nexogy. Route incoming calls between agents and queues for the most efficient response times.

Answer calls in the order that they are received. Route them to available agents based on who has been idle the longest, or by using a top-to-bottom or round robin approach.

Distribute calls beyond the contact center. ACD may include agents working from home or other remote locations.

Set overflow actions, such as route to voicemail or another line, if too many calls enter a single queue.

Auto Attendant/VR

Automate call answering with a virtual auto attendant. Similar to a live agent, the system welcomes callers with a personalized message, then routes them to the agent or employee best suited to respond. Benefits of interactive voice response (IVR) include:

Answer high volumes of calls quickly; the system picks up calls within one ring.

Provide always-on customer service at a low cost. Configure messages for office and after hours, to never miss a call.

Monitor, Coach, Barge-In

Authorize supervisors to intercept active calls, and silently monitor, coach the agent, or speak with both the agent and caller. While commonly used for call center monitoring, quality assurance and training, Monitor, Coach and Barge-In features can be implemented on any phone in your office (not just agents who belong to automatic call distribution centers or queues).

Monitor: The supervisor can listen into a call without the agent or caller knowing.

Coach: The agent knows the supervisor is on the call, but the caller does not—great for training purposes.

Barge-In: The supervisor joins the call and converses with both parties.

Toll-Free Numbers

Use a vanity, toll-free number for customer recall and branding advantages, and to provide customers with a cost-effective way to contact your organization. With Nexogy’s 800 numbers service:

Select a personalized phone number that aligns with your business and will resonate with target audiences. Think 1-800-FLOWERS, as an example.

Receive low per minute rates with no monthly fees and just $0.049 per minute.

Project a big-company image, even if you’re just starting out.

Set up your own vanity, toll-free number — call us now at our toll free number below:

International Numbers

Do you do business internationally? Get a local telephone or FAX number in the places you do business, even if you’re not physically located there.

Better connect with local audiences: local numbers are available in more than 1,000 cities in 41 countries worldwide at no additional long-distance costs.

Visual Voicemail

Transcribe voicemails to email or text, and never miss a message. In moving voicemails to a fully automated and visual format, you'll never have to wait for an appropriate time to listen to missed messages.

Call information and automated voicemail appears right on your email or text inbox.

Listen to the attached full message through your computer speakers or on your smartphone.

Forward, save and delete voicemails from your web portal.

"From the proposal through the installation process, Nexogy became a true partner, sharing the financial and human resources risks associated with implementation.”

Juan Theurer IT Manager, Pacific National Bank

Realize the benefits of customer-centric operations at your business.

Build Your Custom Contact Center Today.

Ready for more specific details? Speak with a Nexogy expert about a specific call center product, or setting up an entire cloud-based suite for your modern contact center. We’ll work with you each step of the way to transform your business operations and communications. Contact Us.