beccaandlouise's Shop Announcement

Becca & Louise {the original lace handkerchief wedding shoes} Due to having a baby girl this June, my shop will be on "maternity leave" this summer with limited designs for sale and no custom work. Please allow 2-3 days for sale items to ship and 48 hours for me to respond to emails.

Lace handkerchief and lace shoe designs for any bride that wants a touch of lace or vintage flair on her toes. >> LIKE us on Facebook for updates and coupon codes. Each pair of shoes is made to order and several designs can be customized to the bride's specifications of color, size, and heel. With over twenty designs to choose from, I am happy to create your lace wedding shoes for your big day!

All packages are scheduled to ship in 4 weeks from order date. Sale and clearance purchases are scheduled to ship in 1-2 days from purchase date.

{ U.S. SHIPPING }
US orders are shipped through the USPS Priority Mail with 2-3 day delivery, tracking number, and some insurance. Please inquire for more details and if you want to pay for additional insurance.

I am unable to guarantee that a package will ship any earlier than 4 weeks. At this time I do not advertise rush or express shipping for US orders. However let me know if you need your order a few days earlier than scheduled and I will try my best to reschedule a new ship date.

{ INTERNATIONAL SHIPPING }
International orders are shipped through USPS First Class Mail. First Class International comes with delivery confirmation (for select countries) but I still highly recommend paying for insurance as it is not included. International orders through USPS First Class Mail typically arrive within 3-4 weeks from shipping date, so plan accordingly.

All international orders are eligible for USPS Express International with a 3-5 day delivery and Priority International 6-10 day delivery. Both of these shipping methods are for an additional cost and include delivery confirmation (for select countries) and some insurance. Contact me for more details.

{ CUSTOMS & DELIVERY }
Becca & Louise is not responsible for custom fees, taxes, tariffs, etc. I will do my part in labeling your package properly using the shipping address and method requested, but once your package ships it is completely out of my hands and the responsibility of the postal service and the buyer. However if your package is lost or damaged during transit please file a claim with the postal service and let me know as I am willing to work with you too.

{ RETURNS & EXCHANGES }
Each pair of shoes is made to order/customized, dyed, and embellished to the bride's specifications; therefore there are restrictions on returns and refunds.

No returns and refunds, only exchanges.

Custom Design Orders (a signature design that is altered beyond what is advertised --such as a different brooch or lace -- or a new design created for a bride) are final sale and cannot be returned, refunded, or exchanged due to their custom nature.

Sale/clearance shoes can be returned for a partial refund. Shipping charges and a $7 Etsy processing fee will be subtracted from the refund. Bride must contact shop owner within THREE days of receiving the package in order to be eligible. Shoes much be returned in original packaging and a shipping method that provides a tracking number. Bride will pay for return shipping. Refund will be issued when returned shoes are received.

Otherwise all Becca & Louise signature shop designs can be exchanged for a different size. I will not accept exchanged shoes that have been used, worn, or damaged in any way. When trying on your shoes, please walk on carpet as a way to protect the sole and heel.

Please contact me within THREE days of receiving your shoes in order to be eligible for an exchange. I have this policy in place out of respect of your time and mine.

When processing the exchange, the buyer will just pay for shipping both ways. An exchange listing will be purchased by the buyer to cover the cost of shipping the new shoes to the bride. The returned shoes must be returned in original packaging (plastic baggies, tissue paper, and shoe box) and shipped in original mailer. USPS, UPS, or a FedEx mailer with a tracking number is also acceptable if original mailer cannot be used. Returned package shoes must be received before new shoes are shipped; therefore it is important to include a tracking number with your returned shoes.

I have these policies in place due to the custom nature of my product and because my Etsy shop is a business.

{ notes on shoe COLOR }
I highly recommend you send me images/examples of the colors you want so I can compare and contrast your color options.

Colors on computer screens varies, so all photos are taken with studio or natural lighting for the most accurate display of color. Due to the luster and shimmer of satin fabric, I try my very best to capture each color with accuracy.

Color swatches and dyed shoes will have slight differences in color due to lighting, the fabric, dye lots, and the fact that each pair is hand-dyed. I am more than happy to send you photos of my color charts in various lighting.

These satin wedding shoes are hand-dyed with a water-soluble dye; therefore, it is important to keep them dry and away from moisture. Sometimes dyed shoes will rub off onto your skin after being worn for a while; this is normal and to be expected with a custom made shoe. I recommend brides to spray their shoes with a water-resistant spray if this and moisture exposure are a concern.

{ notes on shoe SIZE }
All shoes are US women's shoe sizes.

Based off personal experience and reviews, I feel these shoes run true to size.

Even though you can exchange for a different size I highly recommend that you measure your feet. I have an international shoe size chart that you can use, just ask for it through an Etsy email. To properly measure you feet, trace your longest foot on a piece of paper and then measure your tracing from heel to toe in centimeters for an accurate measurement. Compare this number to my size chart and let me know if you have any questions or concerns.

Due to the nature of ordering shoes online, the size chosen is the responsibility of the buyer. I will do my best to assist you in selecting the size that is best for you.

{ COUPON CODES }
Every bride loves a good sale or a coupon code!
"LIKE" us on Facebook for updates, promotions, and coupon codes!
www.facebook.com/beccaandlouise

{ HAPPY BRIDE, HAPPY BECCA }
I take pride in my customer service and craftsmanship as each pair of shoes is made with time and care. If you are unhappy with your Becca & Louise shoes or experience, please contact me with your concerns as I will gladly review and consider your requests.

{ PARTY DISCOUNT }
Let me know if you are interested in shoes for yourself and your bridal party as a discount will be awarded. Contact me for more details.

{ SPICE UP YOUR PLAIN SHOES }
I am happy to take your previously bought wedding shoes and embellish them for you here in my studio. Contact me for more details so I can make a custom listing for you.

{ PERSONAL NOTE }
Please be a respectful Etsian by not copying the original designs and ideas of Becca & Louise. These shoes are my passion and livelihood. The copying of these designs is not only disrespectful but can directly affect my business. Please keep this in mind when browsing through my shop and purchasing your Becca & Louise shoes.

The greatest compliment of all is telling others about Becca & Louise and writing positive feedback in my shop!

Thank you for taking the time to read my shop policies. You may use coupon code POLICIES5 to receive 5% off your order during checkout.