shipping information

shipping options
We ship most orders in the Continental U.S. via USPS Priority Mail, which typically takes 2-3 business days for most locations. Most personalized stationery items typically ship within four business days. See our TURNAROUND TIMES page for a current time estimate. In-stock items requiring no personalization are typically shipped within two business days. All items must be shipped to a physical address, not to a P.O. box.

Tracking: All items shipped within the Continental U.S., include tracking or delivery confirmation. If you do not receive an email tracking number, please contact us at sales@bestfriendsstudios.com.

Surcharges: Alaska, Hawaii, U.S. Territories and certain rural or hard-to-reach
geographic areas may be subject to an additional delivery surcharge.

express shipping
Need your order in a hurry? Please choose the Express Shipping option at checkout. This money-back guaranteed overnight to two-day service includes tracking, proof of delivery, and insurance up to $100.
international shipping
Though we are located in the United States, Best Friends Studios ships all over the world. Please check our International Shipping page for more details.
backordered or out-of-stock items
During busy times, popular items may appear on our site as “out of stock,” with an option to backorder it. Once you have ordered an out-of-stock item, you will receive an email notification with a time estimate. Because most of our items are handmade, the typical wait is between 5-10 business days, depending on order volume. You may also contact ellen@bestfriendsstudios.com before ordering the item for a time estimate.