Fergus Software

Fergus is a cloud-based field service and job management solution designed for small and midsize businesses. It offers scheduling, contact management, job cards, timesheets and purchase order management functionalities within a suite. The product caters to businesses in plumbing, electrical contracting and HVAC. Android and iOS apps available.

Fergus features job management, which allows users to create requests and price quotes based on customer requirements. Users can also add location to the jobs that field workers can access using the mobile app.

Fergus features a status board, which provides users a real-time summary of field service activities, such as in-progress tasks, pending tasks, pricing, scheduling, costing and payments.

Fergus offers subscription pricing and is available in three different plans based on the number of features offered. The vendor offers email, in-app chat and phone support to customers.

Great Software Program

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We are very new to Fergus, but it is great to see and hear the guys saying that it is easy to use and our Director is finding it really easy to process quotes in Fergus, which in turn makes my life easier :-)

Pros

Ease of use! Both in the office and also on the mobile app for our guys :-)

Cons

As our suppliers do not have a pricelist that we can download into Fergus, I am needing to enter each and every invoice. It would be made a lot easier and quicker, if, when entering the materials onto an invoice, that you could also add each individual item to the custom price book as a favourite at the same time if it is not already in there.

Excellent job and invoice manegement system

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overall very usefull for job management

Pros

The dashboard. The ability to see how many jobs are we are committed to, what stages these jobs are at, what needs invocing, whats been invoiced and whats overdue. excellent to know whats going on in one glimpse.

Cons

no map function. would be great see where our site address that are loaded into Fergus on one map this could increase efficiency of our servicing and we can service more clients in the same area. Also would be good to have a report that pulls a list of all archived jobs.

Fergus save the day

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Wonderfully encouraging

Pros

I’ll keep it simple and straight to the point.
If you don’t use Fergus then you are missing out big time.
I’m nearly at the end of my fourth year in business with a busy little maintenance Plumbing business. Being a newbie I’ve made lots of mistakes that have cost me a small fortune. Not having Fergus to date is the biggest one.
It makes your operation , what ever it may be , run smoothly and have structure. It’s easy to pick up , with a brief training session the crew and office are off and away . I’m on the tools so I see it from both sides . Admin had a fair amount it of set up but once all the computers and programmes got talking to each other and Fegus was live we haven’t looked back because to do so is mind blowingly surprising. How the hell did the office girl stay sane.
If you are in two minds, just do it. You won’t regret it, you will cringe when you look back but in saying ,you’ll never look back

Cons

It’s hard at first when you get to end of job and have to make up a gear list when used to racing off to next emergency.but that’s a good thing , right

Review Source: Capterra

November 2018

November 2018

Awesome

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Finally seeing profits, allows you to see margins before approving invoices

Pros

How easy it was to use even for someone with little computer experience

Trade software

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Awesome on the go software for keeping track of materials and expenses on multiple jobs. Being able to invoice quickly and change any margins in the field. This increases cash flow and reduces time waiting for invoices to be paid!

Pros

Easy of use. Multi platform. Invoicing in the field!

Cons

Reconciling paid invoices manually. Add on costs on top of the professional plan

Cons

Fergus review

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I have captured all our jobs in progress which is why I opted for Fergus but I think the system itself could be simpler to operate, far to may steps to get to the invoicing stage which means far too many ways to make an error.
Example, there are 4 different places a job description can be entered, and if you want to change that, you have to change all 4 individually, plus change it invoicing.

Pros

Captures all jobs in progress all staffs time and materials, the importing of invoices is great.

Cons

Doesn't not do credits, sometimes we are required to give credits for labour and or materials, not only do we need to go back in time and see these credits to fresh our memory on what we did and why we did it, our customer's want t see a credit in an invoice format, only way to do a credit is in MYOB and because Fergus makes changes to that software, the format in which is prints is disgusting and I cant issue those to our customers, not very professional at all

builders review

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Pros

the ease for my employees to use with time sheets and seeing what jobs they are allocated too. invoicing structure to jobs makes life easy.

Cons

I have a lot of builders using fergus to run there businesses, and all really enjoy it. the one thing we would all really like to have on fergus is Gantt chart system for us to run our jobs in. doesnt have to be to technical to start with but it would really benefit us in programming our jobs and passing onto clients. Id love you guys to have one as i currently have to pay for it through another company and it gets rather annoying and confusing.

Cons

Stone ages to Fergus

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We have been using Fergus pretty much since it started. Previous to Fergus everything was hand written, including time sheets, client details, scheduling and notes for jobs were written in a diary and on a huge whiteboard, monthly invoicing was done with stacks and stacks of paper and was a huge job every month. Back costing was something that didn't happen due to the time it took. The change to Fergus has meant invoices, time sheets and notes are very easily loaded onto jobs and all in the right, easy to find place for anyone who has access. Invoicing can happen with a couple of clicks and back costing or financial reports and all done for you. It has made it so easy to keep an eye on the numbers in our business at any time. Its also easy to run wherever you are, we have been over seas and managed the business without being in the office. We would never look back and have gained so much from Fergus, the customer support is fantastic. We would happily recommend this software to anyone.

Pros

CSV uploads for invoices saves so much time from having to manually enter every. single. piece of gear! Having everything on a job number to easily find. Times, materials and anything to do with a particular job is in one place. Being able to Pin notes on jobs for any updates or special information. As long as everything is put on the job number nothing is forgotten. Ability to have a different client and site contact and address. Ease of finding client details.

Cons

We find the health and safety a bit clunky to use - but haven't looked into it really well as our main health and safety is done through someone else... Would be great if PS3s and As Builts could be done using Fergus. We need these for almost every job and we have to do them and upload as files on the job. The gas certs are awesome though. Also, we pay time and a half after certain amount of hours are worked, so would be great to have the possibility for fergus to pick up this cost after certain hours are worked or any work logged for a Saturday as this is a manual cost I need to take into account when back costing.

Fergus, why wouldn't you?

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Fergus software is easy to use and integrates exceptionally well with Xero accounting software. It doesn't matter where I am in the world I can have immediate access, and with one look can see from start to finish how my business is progressing to ensure great cash flow.

Its simple to use and easily helps all of my staff to achieve their daily goals. Fergus has helped to systematise our work flow to ensure the best benefits for our staff and our clients. An exceptionally good tool.

Cons

whats not to like? how many companies can you call up and if its practical, and helpful to all users, will alter their software to suit