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Send and reply to one-to-one emails

Last updated: August 14, 2018

You can send an email to individual contacts in HubSpot from from the contact record or from the associated company, deal, or ticket record. You can also reply to emails in HubSpot from the record timeline.

Send one-to-one emails

If needed, click the email address in the To field and select another email address associated with the contact to send your email to. To send from another email address associated with your user, click your email addressin the From field.

Enter a subject for your email.

Type the body of your message or click Templatesto use one of your email templates. You can also insert documents and meetings links here or enroll the contact into an automated series of one-to-one emails by clicking Sequences.

Reply to one-to-one emails

Locate the email on the record timeline and click Reply or, if the thread includes another member of your team, click Reply all to reply to both. Please note that if the email is from your team member to the contact and you click Reply, the email will go only to your team member, not the contact.