Re: Wireless Data Management - Business Accounts

Hi, are you suggesting there is a management tool for corporate accounts? I just asked my account manager this week and was told it’s only available for consumers. Can you explain if there is an option? Thanks .

Re: Wireless Data Management - Business Accounts

I know how important it is to be able to manage your data effectively across all your devices to avoid incurring data overage fees.

At the moment the Data Manager functionality is only available for Residential customers. Business customers can go online to view their data usage via the Business Self Serve portal. I am hoping in the future that this functionality will be built into the Business Self Serve portal as it is a really handy tool!

As of now, we have not been made aware of any dates but once there is news available we will keep you posted.

Re: Wireless Data Management - Business Accounts

Hi, I was also told by a Business Care specialist that I could manage the data online for all lines associated to my account. I have since learned this is not available and today was instructed that I could download a Data Manager app (non-Rogers) to all phones to monitor and be alerted to the usage. This isn't what we want. As account owners, small or large business we would like to be able to manage the data and cap it if necessary.

Also, the Rogers Data Alert text is sent to all lines when the shared data reaches an overage state and all lines are given the option to reply "Go" to restore data access. Really, the owner or account manager should be the only one to have the ability to restore or increase data availability.

Finally, I was told on chat today that work is being done to make a Data Manager available to Small Business accounts. Please let us know if this will be coming soon.