We all know that we have to clean our data before we can start to make use of our contact centre analytics. But why is it so important to do this? Well first of all, raw data is difficult to understand so it needs to be easily readable. Secondly in the cleaning process you’ll be […]

Regardless of size or industry, businesses have to measure results. Whether that’s in the form of agent performance or the predictive dialler’s abandon rate. For sales team’s especially, cloud-based contact centres are an ideal solution. As they enable teams to login, make use of predictive diallers, calculate data and measure results – all in an instance. […]

The remote working boom is at a tipping point. Research shows that 94% of companies think remote working will be beneficial to their company. However, 84% of companies believe they need to change management practices to support it. That’s where 8×8’s EasyContactNow can help.

The UK regulatory landscape for any business making high volume outbound sales, service or marketing calls is getting tougher. ContactNow, provides all the tools to ensure that you stay on the right side of compliance.

Creating a cloud contact centre has never been easier. With ContactNow you can get your agents set up and dialling within minutes. Our contact centre solutions software is scalable to suit any size business, so no matter how big your contact centre is you can set up your campaign in just 10 easy steps.

All businesses can benefit from cloud-based services regardless of their size. The more traditional methods, compared to cloud based-services, are rather chaotic and when you make the shift you’ll wonder what you ever did before.

The struggles of the past After hearing an answer machine for the tenth time in a row agent productivity can decline and morale sink. Our records show that approximately half of all outbound consumer calls result in connection to an answer machine. Automatic dialling systems attempt to address this issue by using Answer Machine Detection […]