Innovative HR Solutions, LLC

Friday, January 11, 2019

As
a result of our firm’s type of work we interact with clients across the country
from many industries. One common theme
that we hear over-and-over again is how I can make the survey process not just
an HR initiative but rather a program to enhance the employee’s engagement with
the company? If HR professionals adopt
this six step approach following the survey the survey process will become more
successful:

1.Study the survey results and initiate dialogue between managers,
supervisors, teams and individual contributors to review the findings and
identify priorities. Move as quickly as
possible from dialogue to action planning, encouraging individual, team and
collective ownership of the process at all levels.

2.Determine three to five action items at a time. They should be achievable
to provide early wins in the process. Attempting to do too much at once limits
success. Using the available reporting
determine areas where satisfaction and engagement are low and identify
challenges. Excellent benchmarks include
previous surveys, the overall company ratings and the “market”. Use this tool to measure your success.

3.Ensure transparency, be inclusive and maintain ongoing communication. Provide feedback to managers and recognize
that HR is there to support and facilitate the process and not fix the
problems.

4.Establish accountability for improvement efforts and results and keep
checking on your business partner’s progress.
A key way to ensure that improvement is made by aligning the survey
results with the performance management process

5. Acknowledge and celebrate the improvements achieved as each goal or action
item is brought to fruition. Continue to
stress that the achievements made are a result of good planning and the
company’s commitment to make improvement.

6.Continue to follow-up and hold all people accountable for the success of
the survey and the action planning process

Founded in 1999, and staffed with professionals who have extensive human resources and systems experience, Innovative HR Solutions assists companies in improving their human resources function through the employee survey process.