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Inkling

(17)

4.6 out of 5 stars

Inkling builds software to get your workforce humming. It equips deskless workers with the information they need to be capable and focused. With Inkling, business leaders benefit from greater visibility into how work gets done while field employees benefit from a modern approach to their work. Inkling’s products harness the power of mobile technology to improve the productivity of field employees.

What do you like best?

Easy to use development interface (Habitat). No HTML experience required to create rich, interactive mobile materials. Deployment via mobile devices is genius with little to no training required to use. Distribution rules allow for restricting the library without complexity. API's make for easy LMS integration.

What do you dislike?

User administration on a large scale can be improved. I would like to see a user-export feature from Habitat.

Recommendations to others considering the product

Inkling is easily scalable from small to large numbers and has multiple potential use cases. If you are looking to create mobile materials but don't have a team of app developers, this is the tool. The customer success team at Inkling is with you every step of the way in implementation.

What business problems are you solving with the product? What benefits have you realized?

We have created a way to pull the sales collateral together to build a story around our marketing tools and training. For our external use, we have found a way to provide updated training materials to our customers in an easily searchable, on-demand format. We are saving more in print costs than what it costs to provide this platform while enhancing the customer training experience.

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What do you like best?

Cloud-based responsive content development and distribution was new to my organization. Because Inkling does both, we now provide a modern experience of timely information to targeted audiences based on distribution rules. Template driven, heavy use of built in patterns and widgets (some of which are custom) make it easy for novice developers "authors" to create new projects. Because content is dynamically indexed, our users can easily find the content needed through contextual searches and type-aheads. There is a caveat, see below.

What do you dislike?

Like any new company or product, there is always room for improvement. As the business product owner of Inkling, it has been a challenge managing project activity from an oversight perspective and I'm forced to generate utilization reports outside of the product's "Insights" tool via 3rd party BI tools. In addition, I'm left in want for end-user print functionality, content rating system, and better translation/localization support. All said, Inkling has been a great partner and I'm excited to see their road-map enhancements come to fruition over the coming months.

What business problems are you solving with the product? What benefits have you realized?

A large percentage of our workforce learns shoulder-to-shoulder. By leveraging Inkling and tablets, we are now able to facilitate the natural interactions between trainer and learner by providing consistent and accurate materials. This includes exposure to micro-learning videos that support the text and graphics. Inkling has been a great success changing the way our employees learn. It has also saved us millions in productivity dollars by shifting time spent from a classroom or hours in an eLearning, to where it really matters.... on the production floor. Inkling has allowed us to create materials for over a dozen countries at a pace and level of consistency not possible in the past.

What do you like best?

We've been able to build higher quality content in less time than it would take with other development tools. Our finished products look very professional and engaging, without the need for graphic designers! Love the drag-and-drop interface. Also very happy with Inkling's responsiveness to our questions and any issues that arise.

What do you dislike?

We haven't been able to get exactly the reporting that we've been looking for, but improvements to Insights are on the roadmap this year. We have a list of suggestions for product enhancements, but of course Inkling can't get to all of them at once. It seems the focus for development is more on the mobile side, which is not something we are using.

What business problems are you solving with the product? What benefits have you realized?

What do you like best?

Inkling's approach and methodology to the modern learner fills the gap in an industry that is overrun with the next best thing. From sales to implementation the level of transparency and trust is pervasive throughout the organization.

What do you dislike?

Like all implementations, things take time. This is not a fault of Inkling, just my own impatience to see it all come together.

What business problems are you solving with the product? What benefits have you realized?

Our learners and leaders do not possess up-to-date training at their fingertips. Inkling has allowed us to pull the best training forward to the people that matter most in our organization.

What do you like best?

What do you dislike?

Administration side of platform could use some more robust features for larger libraies of content and large number of authors and users (thousands of InkDocs and tens of thousands of users).

What business problems are you solving with the product? What benefits have you realized?

Enabling subject matter experts to capture knowledge from their experiences and share across large enterprise. Marketing, Sales, Service and Leadership training material development and deployment across complex learning ecosystem which will eventually include many LMSs and platforms world wide.

What do you like best?

The Habitat environment makes collaboration and development easy for everyone regardless of their technical skills. After product training, production started immediately and we published content in no time.

What do you dislike?

I would like to see more Widgets for text only. Sometimes the content doesn't have a visual equivalent and needs to be presented in an appealing way.

What business problems are you solving with the product? What benefits have you realized?

Users can access the content anytime, anywhere without going to a face-to-face training. Besides the potential cost-saving benefits, the information is no longer limited to those who attend the session.

Also, updating and publishing the content is easier than ever before to ensure everyone has the latest version. This eliminates confusion and gives users confidence because they know the content is accurate.

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