Configuring remote control in System Center Configuration Manager

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Applies to: System Center Configuration Manager (Current Branch)

This procedure describes configuring the default client settings for remote control. These settings apply to all computers in your hierarchy. If you want these settings to apply to only some computers, assign a custom device client setting to a collection that contains those computers. For more information a see How to configure client settings in System Center Configuration Manager.

To use Remote Assistance or Remote Desktop, it must be installed and configured on the computer that runs the Configuration Manager console. For more information about how to install and configure Remote Assistance or Remote Desktop, see your Windows documentation.

Enable keyboard translation

By default, Configuration Manager transmits the key position from the viewer’s location to the sharer’s location. This can present a problem for keyboard configurations that differ from viewer to sharer. For example, a viewer with an English keyboard would type an “A”, but the sharer’s French keyboard would provide a “Q”. You now have the option of configuring remote control so that the character itself is transmitted from the viewer’s keyboard to the sharer, and what the viewer intends to type arrives at the sharer.