Testimonial for Customer Support and Team Workflows Ryden Project & Building Consultancy are a construction project management business and we needed to find a way of supporting our Google based email and allowing team members to be able to understand and access what is happening on certain projects. Tandem does this for us and we are happy with the product and importantly the support that we have been offered

Andrew Cliff

Partner, Project & Building Consultancy, Ryden LLP

Features

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Shared Gmail Labels

Tandem synchronises Gmail amongst various collaborators in under 2 minutes

Can share a label with unlimited collaborators

Can create unlimited sub-labels

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Group Email

Email addresses assigned to labels can be shared with external partners, conversation using these are then automatically shared with entire team

Each Tandem shared label comes with own email @tandem.cc address

Using Google Apps marketplace, enables you to have a custom address like @.com

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Google Apps Integration

One click Google Apps installation

Easy addition & removal of users to shared labels

Integrated billing (one person can pay for all users)

What our users use us for?

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Project Management

Create and share labels for the various project tasks with appropriate teams.

When a new member joins, share this label with him to get him to access all relevant historical information.

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Customer Support

Create labels with various categories of the queries.

Share label email ID with your customer.

When a customer emails, the query is shared with the entire team.

Automatically track entire all customer conversations

Using sub-labels assigned tasks to team member and track current status.

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Sales / Hiring

Create separate shared labels of existing accounts.

Share the label email ID with your customer.

Any communication from this customer is immediately shared with the whole team.