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Promotion terms and conditions

Samsung Galaxy Note10 Launch Offer:

*Max speeds reduce to 1Mbps after 40GB/mth & hotspotting speeds may be reduced further during periods of network congestion. Fair use policy applies. Harman/Kardon Allure portable bluetooth speaker offer available until 12/09/19, or while stocks last on a $40+ Pay Monthly Plan. Handset RRP $1,899. Bonus Value: Available on interest free on $85 Unlimited Plan only. Plan discount may not be applied until your second bill. Discount applied for 6 consecutive months. Remaining phone balance repayable if eligible plan ends. 2degrees reserves the right to amend or cancel this offer at any time. Plan & Interest Free T&Cs apply. See 2degrees.nz for full T&Cs.

Samsung Trade-in offer:

$631 Trade-In value based on Samsung Galaxy S10+ 128GB. Other trade in values available for selected handsets. Phone must meet Trade-In criteria including being fully functioning with no damage, cracks or other defects that go beyond normal wear & tear. 1 Trade-In per eligible Note10 or Note 10+ purchased interest free on a Pay Monthly Plan. Online/Telesales: Account credit applied to next mobile bill cycle on trade in accepted. Instore: Discount instantly applied once trade in accepted. 2degrees reserves the right to amend or cancel this offer at any time. Plan & Interest Free T&Cs apply. See 2degrees.nz for full T&Cs.

Alcatel 1, 20.38 30.26 or U3 & Huawei Y6 Pro PREPAY Bundle Offer:

Offer ends 13/9/19 or while stocks last. Offer only available through Online Store. Free $30 Prepay Plan SIM included. Plan valid for 1 month and auto renews if you have enough credit. 2degrees reserves the right to amend or cancel this offer at any time. Plan & Interest Free T&Cs apply. See 2degrees.nz for full T&Cs.

Apple iPhone XR 64GB Offer:

Offer ends 13/9/19 or while stocks last. Offer only available through Online Store. Saving: On Interest Free only. Prices include discount. Phone balance repayable if you end your eligible plan. 2degrees reserves the right to amend or cancel this offer at any time. Plan and Interest Free T&Cs apply. Plan & Interest Free T&Cs apply. See 2degrees.nz for full T&Cs.

Huawei Mate 20 Pro Offer:

Offer ends 19/8/19 or while stocks last. Saving: On Interest Free only. Prices include discount. Phone balance repayable if you end your eligible plan. 2degrees reserves the right to amend or cancel this offer at any time. Plan and Interest Free T&Cs apply. Plan & Interest Free T&Cs apply. See 2degrees.nz for full T&Cs.

OPPO R17 Pro Offer:

Offer ends 13/9/19 or while stocks last. Offer only available through Online Store. Saving: On Interest Free only. Prices include discount. Phone balance repayable if you end your eligible plan. 2degrees reserves the right to amend or cancel this offer at any time. Plan & Interest Free T&Cs apply. See 2degrees.nz for full T&Cs.

OPPO Reno Z Offer:

Offer ends 13/9/19 or while stocks last. Saving: Prices include discount. Free UE Wonder Boom: One per phone. Redeem at www.oppopromotions.co.nz/ before 23/08/19. Not available in conjunction with any other promotions. 2degrees may amend or cancel at any time. Plan & Interest Free T&Cs apply. See 2degrees.nz for full T&Cs.

OPPO Reno 10x Zoom Offer:

Offer ends 13/9/19 or while stocks last. Savings: Prices include discount. Free UE Boom 3: One each per phone. Redeem at www.oppopromotions.co.nz/ before 09/08/19. Not available in conjunction with any other promotions. 2degrees may amend or cancel at any time. Plan & Interest Free T&Cs apply. See 2degrees.nz for full T&Cs.

Samsung Galaxy S9+ Offer:

Offer ends 31/7/19 or while stocks last. Saving: On Interest Free only. Prices include discount. Phone balance repayable if you end your eligible plan. 2degrees reserves the right to amend or cancel this offer at any time. Plan and Interest Free T&Cs apply. Plan & Interest Free T&Cs apply. See 2degrees.nz for full T&Cs.

Samsung Galaxy Note9 Offer:

Offer ends 31/7/19 or while stocks last. Saving: On Interest Free only. Prices include discount. Phone balance repayable if you end your eligible plan. 2degrees reserves the right to amend or cancel this offer at any time. Plan and Interest Free T&Cs apply. Plan & Interest Free T&Cs apply. See 2degrees.nz for full T&Cs.

Free hour of data:

Fair use policy applies. Max speeds reduce to 1 Mbps after 40GB/mth & hotspotting speeds may be reduced further during periods of network congestion on Data Clock and the Unlimited Plan. Buy a current Prepay Plan or Pay Monthly Plan to receive an hour of free data per day. Redeemed via the Data Clock app. See Data Clock app for details. Data does not carry over and will expire if it isn’t used each day. 2degrees reserves the right to amend or cancel this offer at any time. Data Clock T&Cs and terms of use apply. See 2degrees.nz for full T&Cs.

$85 Unlimited Plan:

Fair Use Policy applies. Max speeds reduce to 1 Mbps after 40GB per month, per person & hotspotting speeds may be reduced further during periods of network congestion. Maximum video quality is 480p/SD while streaming using mobile data. Unlimited Plan T&Cs apply.

Carryover Combo SIMs

Carryover Combo SIMs are valid for 1 month and do not auto-renew. At the end of the month any remaining Carryover minutes and data are placed on hold and are available to be used for up to 12 months after the date you activated your Carryover Combo SIM if you buy another Carryover Combo within 14 days of the Carryover Combo on your SIM expiring. Carryover Combo T&Cs apply.

Online Shop terms and conditions

Delivery:

Please note that we can only deliver purchases from the Online Shop to physical addresses in New Zealand, this doesn’t include PO Boxes or Private Bags. Once you’ve submitted your order, we’ll email you confirmation and a track and trace number, so that you can follow your delivery. Auckland addresses should receive their order the ‘next working day’. For addresses outside of Auckland, delivery of your items could take up to two working days. Unfortunately, we can’t guarantee delivery times, this means we can’t be liable for any loss, cost or expense caused by delay in delivery. Before couriers are able to hand over your order, they require a signature. Please ensure you have submitted an address where someone is able to sign for you, if you’re not there, they may leave a card for you to call them to rearrange delivery. Once you’ve got the order, it’s yours and you’re responsible. For more information on delivery, please read our full terms and conditions.

Returns:

Faulty or incorrect items

If for any reason the handset or SIM card we send you isn’t exactly what you ordered, or turns out to be faulty, please contact us on 0800 022 022 as soon as possible and we’ll send you a postage-paid courier bag so you can send the order back to us. Please ensure all of the packaging that came with the device, is returned in the courier bag. If somehow the device we sent you turns out to be faulty as soon as you open it up then we will replace it for you at no cost. Just call us within 7 days of purchasing your device on 0800 022 022 and we will send you a courier bag so you can return it. If the faulty device is an Apple product, please see our full terms and conditions to read more.

Change of mind

Manufacturer’s warranty

If the device you purchased from us stops working at some point during the applicable manufacturer's warranty period, just call us on 0800 022 022 and we will let you know how you can return the device for repair. Warranty claims are also subject to the other terms and conditions that you’ll find in the manufacturer’s warranty that you’ll get with your handset. If you need to send a mobile device back for repair or replacement, there is the chance you might permanently lose any contacts, ringtones, messages, games or other downloads that you have saved into your handset. 2degrees isn’t responsible for any loss of data from your handset in the case of repair or replacement. It’s important to note that we’re not responsible for the items you send back until they arrive at 2degrees. For full returns terms and conditions, please check our full terms and conditions.

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