T-Mobile Support: Message Listhttps://support.t-mobile.com/?view=discussions
Most recent forum messagesenWed, 01 Oct 2014 15:19:59 GMTJive Engage 7.0.3.0 (http://jivesoftware.com/products/)2014-10-01T15:19:59ZenReview: Seamless, Integrated Wi-Fi Calling on the iPhone 6https://support.t-mobile.com/message/418790?tstart=0#418790
<!-- [DocumentBodyStart:d9c784d4-b4fc-4fb1-bf00-eb85ec0a65f5] --><div class="jive-rendered-content"><p style="margin-bottom: 1.25rem; font-family: Georgia, serif; font-size: 16px; color: #000000; background-color: #fafafa;">If you have poor cellular reception somewhere, you might want to make voice calls on your smartphone over Wi-Fi. The practice isn&#8217;t new, but it hasn&#8217;t been nearly as easy or seamless as making a standard cellular call.</p><p style="margin-bottom: 1.25rem; font-family: Georgia, serif; font-size: 16px; color: #000000; background-color: #fafafa;">You typically either needed a separate app, which can require the other party to have the same app, or a separate phone number that your contacts wouldn&#8217;t recognize. And even in the case where Wi-Fi calling was a built-in feature, a call begun on Wi-Fi usually simply dropped when you moved beyond Wi-Fi range.</p><p style="margin-bottom: 1.25rem; font-family: Georgia, serif; font-size: 16px; color: #000000; background-color: #fafafa;">Now, with the release of the <a class="jive-link-external-small" href="http://recode.net/2014/09/16/iphone-6-review/" rel="nofollow">iPhone 6</a>, T-Mobile &#8212; the most aggressive promoter of Wi-Fi calling among major carriers &#8212; says it has solved those problems with what it calls the &#8220;next generation&rdquo; of Wi-Fi calls.</p><p class="tpl-player tpl-player-article" style="margin: 15px 0; padding: 0 0 360px; color: #000000; font-family: Georgia, serif; font-size: 16px; background-color: #fafafa;"><iframe frameborder="0" height="360" src="" width="640">
</iframe></p><p style="margin-bottom: 1.25rem; font-family: Georgia, serif; font-size: 16px; color: #000000; background-color: #fafafa;">If you have an iPhone 6 (or 6 Plus) on T-Mobile&#8217;s network, Wi-Fi calls can be made and received exactly like cellular calls. And they will seamlessly be handed off to the cellular network when you leave Wi-Fi range, and vice versa. Also, on the new iPhones, the company&#8217;s improved-quality &#8220;HD calling&rdquo; will work on Wi-Fi calls, not just cellular ones.</p><p style="margin-bottom: 1.25rem; font-family: Georgia, serif; font-size: 16px; color: #000000; background-color: #fafafa;">T-Mobile calls this <a class="jive-link-external-small" href="http://recode.net/2014/09/10/t-mobile-expands-wi-fi-calling-to-new-smartphones-partners-with-gogo-for-in-flight-texting/" rel="nofollow">&#8220;Wi-Fi Unleashed,&rdquo;</a> and I&#8217;ve been testing it &#8212; at home, and at public Wi-Fi hotspots in coffee shops, airports and hotels in Maryland and Massachusetts. In my tests, it worked just as advertised. It simply required me to go into the iPhone&#8217;s settings and toggle a switch called &#8220;Allow Wi-Fi Calls&rdquo; on the T-Mobile version of the new phone.</p><p><a href="http://recodetech.files.wordpress.com/2014/09/img_0013-e1412024153600.png" rel="nofollow"><img alt="To make Wi-Fi calls on a T-Mobile iPhone 6, you flip a setting." class="jiveImage wp-image-87128 size-medium" data-lazy-loaded="true" height="163" src="http://recodetech.files.wordpress.com/2014/09/img_0013-e1412024153600.png?w=380&amp;h=163" style="border: 0px none;" width="380"/></a></p><p class="wp-caption-text" style="padding-right: 4px; padding-bottom: 5px; padding-left: 4px; font-family: futura-pt, Helvetica, Arial, sans-serif; font-size: 12px;">To make Wi-Fi calls on a T-Mobile iPhone 6, you flip a setting.</p><p style="margin-bottom: 1.25rem; font-family: Georgia, serif; font-size: 16px; color: #000000; background-color: #fafafa;">After that, my test T-Mobile iPhone 6 defaulted to placing all calls over Wi-Fi, if available, but with the same phone number the phone uses for cellular calls. These Wi-Fi calls could be made to any cellphone or landline phone, regardless of which network the other party was using.</p><p style="margin-bottom: 1.25rem; font-family: Georgia, serif; font-size: 16px; color: #000000; background-color: #fafafa;">The only indication that I was calling via Wi-Fi was a small change in the tiny service label at the upper left of the iPhone screen. It switched to saying &#8220;T-Mobile Wi-Fi,&rdquo; even when there was no T-Mobile cellular service available.</p><p style="margin-bottom: 1.25rem; font-family: Georgia, serif; font-size: 16px; color: #000000; background-color: #fafafa;">There&#8217;s no special app to use, just Apple&#8217;s standard Phone and Messages features. And T-Mobile doesn&#8217;t charge extra for this service, or count Wi-Fi voice calls against your data usage. They do count against voice minutes, but the carrier notes that most of its current plans include unlimited voice minutes.</p><p style="margin-bottom: 1.25rem; font-family: Georgia, serif; font-size: 16px; color: #000000; background-color: #fafafa;">And T-Mobile says the built-in Wi-Fi calling capability works overseas, so you can avoid cellular roaming charges.</p><p style="margin-bottom: 1.25rem; font-family: Georgia, serif; font-size: 16px; color: #000000; background-color: #fafafa;">You don&#8217;t need any special T-Mobile router or Wi-Fi service, though the company is making available for free (with a $25 deposit) an advanced home Wi-Fi router called a &#8220;Personal CellSpot&rdquo; that&#8217;s optimized for voice. (I didn&#8217;t test this device.)</p><p style="margin-bottom: 1.25rem; font-family: Georgia, serif; font-size: 16px; color: #000000; background-color: #fafafa;">T-Mobile says its system will switch to cellular from Wi-Fi if the Wi-Fi signal is too weak for quality voice calls.</p><p style="margin-bottom: 1.25rem; font-family: Georgia, serif; font-size: 16px; color: #000000; background-color: #fafafa;">In my tests, on my own home router and public routers, quality was the same as on a cellular call, and far better when I called another T-Mobile iPhone 6, because the company&#8217;s HD calling feature kicked in, even over Wi-Fi.</p><p style="margin-bottom: 1.25rem; font-family: Georgia, serif; font-size: 16px; color: #000000; background-color: #fafafa;">I was also able to conduct a standard SMS text conversation while on Wi-Fi with somebody who wasn&#8217;t using Apple&#8217;s Internet-based iMessage system.</p><p style="margin-bottom: 1.25rem; font-family: Georgia, serif; font-size: 16px; color: #000000; background-color: #fafafa;">Most importantly, I was repeatedly able to leave and reenter Wi-Fi range while talking or texting, without even a hiccup, whether the person on the other end was using T-Mobile or not.</p><p style="margin-bottom: 1.25rem; font-family: Georgia, serif; font-size: 16px; color: #000000; background-color: #fafafa;">For instance, I started calls in my home, and then went for walks, continuing the conversation over cellular, with no interruption.</p><p><a href="http://recodetech.files.wordpress.com/2014/09/t-mo-wi-fi-call1.png" rel="nofollow"><img alt="Making a Wi-Fi call on an iPhone 6 via T-Mobile" class="jiveImage size-large wp-image-87097" data-lazy-loaded="true" height="480" src="http://recodetech.files.wordpress.com/2014/09/t-mo-wi-fi-call1.png?w=269&amp;h=480" style="border: 0px none;" width="269"/></a></p><p class="wp-caption-text" style="padding-right: 4px; padding-bottom: 5px; padding-left: 4px; font-family: futura-pt, Helvetica, Arial, sans-serif; font-size: 12px;">Making a Wi-Fi call on an iPhone 6 via T-Mobile</p><p style="margin-bottom: 1.25rem; font-family: Georgia, serif; font-size: 16px; color: #000000; background-color: #fafafa;">Several times, in different places, I even put my test iPhone 6 from T-Mobile into Airplane Mode, killing its cellular capability, and then turned on Wi-Fi. Calls and texts still were made and received, with no problem. (This isn&#8217;t required.)</p><p style="margin-bottom: 1.25rem; font-family: Georgia, serif; font-size: 16px; color: #000000; background-color: #fafafa;">One new T-Mobile feature that I didn&#8217;t get to test is free Wi-Fi texting on airplanes using the Gogo Inflight Internet service.</p><p style="margin-bottom: 1.25rem; font-family: Georgia, serif; font-size: 16px; color: #000000; background-color: #fafafa;">The largest U.S. cellular carriers, AT&amp;T and Verizon Wireless, don&#8217;t offer integrated Wi-Fi calling, though AT&amp;T says it plans to do so next year, and Verizon says it will &#8220;in the future.&rdquo; Sprint offers it on some phones, but without the handoff feature, and it isn&#8217;t available on the iPhone 6 from Sprint.</p><p style="margin-bottom: 1.25rem; font-family: Georgia, serif; font-size: 16px; color: #000000; background-color: #fafafa;">T-Mobile has offered Wi-Fi calling on scores of phone models for awhile, but says the iPhone 6 is the first phone it has sold that has the handoff capability. The carrier says that new software will bring this feature to some competing phones in the coming months.</p><p style="margin-bottom: 1.25rem; font-family: Georgia, serif; font-size: 16px; color: #000000; background-color: #fafafa;">If T-Mobile customers are running Apple&#8217;s new iOS 8 operating system, their iPhone 5s and 5c handsets can also default to Wi-Fi calling, but they lack the handoff capability.</p><p style="margin-bottom: 1.25rem; font-family: Georgia, serif; font-size: 16px; color: #000000; background-color: #fafafa;">I asked T-Mobile why it didn&#8217;t charge less for Wi-Fi calling than for cellular, and the company answered that the amount of Internet data it&#8217;s offloading for voice calls is too small to justify a price cut.</p><p style="margin-bottom: 1.25rem; font-family: Georgia, serif; font-size: 16px; color: #000000; background-color: #fafafa;">T-Mobile is so big on Wi-Fi calling because, although its network has been improving rapidly, it&#8217;s still small compared to Verizon&#8217;s and AT&amp;T&#8217;s. If Wi-Fi calling becomes widespread, it would help narrow that gap. In fact, T-Mobile says, &#8220;Now every Wi-Fi connection works like a T-Mobile tower.&rdquo;</p><p style="margin-bottom: 1.25rem; font-family: Georgia, serif; font-size: 16px; color: #000000; background-color: #fafafa;">The company tried this once before, about seven years ago. <a class="jive-link-external-small" href="http://allthingsd.com/20070906/new-t-mobile-phones-use-wi-fi-networks-that-save-on-minutes/" rel="nofollow">But back then, it cost extra, was limited and worked on only a few phones</a>.</p><p style="margin-bottom: 1.25rem; font-family: Georgia, serif; font-size: 16px; color: #000000; background-color: #fafafa;">T-Mobile isn&#8217;t the only carrier offering default-to-Wi-Fi calling and seamless handoffs. A small outfit, Republic Wireless, does the same thing, and offers less-expensive plans. It worked fine <a class="jive-link-external-small" href="http://allthingsd.com/20131126/smartphone-with-wi-fi-smarts/" rel="nofollow">when I reviewed it</a>. But Republic&#8217;s service only works on Motorola phones, which are much less popular than the iPhone.</p><p style="margin-bottom: 1.25rem; font-family: Georgia, serif; font-size: 16px; color: #000000; background-color: #fafafa;">One downside involves 911 emergency calls. As with any Internet phone-calling service, emergency service operators can have a hard time tracking you down. So you have to register a default location &#8212; usually your home &#8212; when you first enable Wi-Fi calling on the iPhone 6. You can change this location later, and T-Mobile says it has ways of tracking you while you&#8217;re on the move, to help with emergencies. But it still isn&#8217;t as precise as on a landline phone.</p><p style="margin-bottom: 1.25rem; font-family: Georgia, serif; font-size: 16px; color: #000000; background-color: #fafafa;">So, does this even the playing field for T-Mobile against its bigger competitors with bigger networks &#8212; at least for iPhone 6 owners? That&#8217;s up to you. But if you&#8217;re running T-Mobile, or using T-Mobile, it sure helps.</p><p style="margin-bottom: 1.25rem; font-family: Georgia, serif; font-size: 16px; color: #000000; background-color: #fafafa;"><a class="jive-link-external-small" href="http://recode.net/2014/09/30/review-seamless-integrated-wi-fi-calling-on-the-iphone-6/" rel="nofollow">Review: Seamless, Integrated Wi-Fi Calling on the iPhone 6 | Re/code</a></p></div><!-- [DocumentBodyEnd:d9c784d4-b4fc-4fb1-bf00-eb85ec0a65f5] --><img src='/beacon?t=1425422388166' />Wed, 01 Oct 2014 15:19:59 GMTno-reply@t-mobile.comhttps://support.t-mobile.com/message/418790?tstart=0#4187902014-10-01T15:19:59Z5 months 1 day ago0Re: Where can I get better pricing on new T-Mobile handsets?https://support.t-mobile.com/message/417985?tstart=0#417985
<!-- [DocumentBodyStart:8264ac10-f957-4bfe-aad3-84ab15329927] --><div class="jive-rendered-content"><p>The handset arrived yesterday well packaged in good condition with extras.&nbsp; Great phone!</p><p style="min-height: 8pt; padding: 0px;">&nbsp;</p><p>This is what I'd hoped for with my first purchased Android almost 4 years ago.&nbsp;&nbsp; It's a real pleasure to use.&nbsp; If my daughter doesn't move quickly on the iPhone I may buy a Costco S5 and pass the S4 to my wife. </p></div><!-- [DocumentBodyEnd:8264ac10-f957-4bfe-aad3-84ab15329927] -->Tue, 30 Sep 2014 16:24:27 GMTno-reply@t-mobile.comhttps://support.t-mobile.com/message/417985?tstart=0#4179852014-09-30T16:24:27Z5 months 2 days ago0Re: Where can I get better pricing on new T-Mobile handsets?https://support.t-mobile.com/message/415708?tstart=0#415708
<!-- [DocumentBodyStart:f29afe98-c78f-4b9d-9abf-185bfc5ef41e] --><div class="jive-rendered-content"><p>I stopped by a T-Mobile store &amp; liked the Samsung S5 @ $610 but decided to look further.&nbsp; Google sells their Nexus 5 for $349 or $399 + tax &amp; shipping but the battery is not switchable.&nbsp; Amazon sells an unlocked S5 for around $550 delivered but no WiFi calling.&nbsp; Couldn't find anything better online.&nbsp; Costco sells the S5 for the same price as T-Mobile + gives a $50 Costco credit.&nbsp; They collect sales tax at purchase and must bill the cost of phone to a T-Mobile account.&nbsp; I'll be near Costco this afternoon and decided to check out Ebay.&nbsp; Couldn't find an S5 deal better than Costco but bid on an S4 while looking.&nbsp; </p><p style="min-height: 8pt; padding: 0px;">&nbsp;</p><p>Thirty eight minutes later I'm the owner of a T-Mobile Samsung S4 delivered for $255.01 with all accessories, original box, rubber case &amp; screen protector from a rated seller.&nbsp; My wife will try last years iPhone when my daughters new model arrives.&nbsp; I'll let everyone know which of these is a good deal.</p><p style="min-height: 8pt; padding: 0px;">&nbsp;</p><p>I use my old smartphones as cordless WiFi Sip phones with the use of most of the features on WiFi.&nbsp; These handsets can be used from any WiFi network without a base, not just at home.</p><p style="min-height: 8pt; padding: 0px;">&nbsp;</p><p>Thanks for everyones help.</p></div><!-- [DocumentBodyEnd:f29afe98-c78f-4b9d-9abf-185bfc5ef41e] -->Thu, 25 Sep 2014 17:13:05 GMTno-reply@t-mobile.comhttps://support.t-mobile.com/message/415708?tstart=0#4157082014-09-25T17:13:05Z5 months 1 week ago10Re: Where can I get better pricing on new T-Mobile handsets?https://support.t-mobile.com/message/409946?tstart=0#409946
<!-- [DocumentBodyStart:2761178e-49b8-4ad1-b46b-9e1c6ed8323a] --><div class="jive-rendered-content"><p>I'll look.&nbsp; Do prepaid handsets have WiFi calling capability?</p></div><!-- [DocumentBodyEnd:2761178e-49b8-4ad1-b46b-9e1c6ed8323a] -->Sat, 13 Sep 2014 22:37:28 GMTno-reply@t-mobile.comhttps://support.t-mobile.com/message/409946?tstart=0#4099462014-09-13T22:37:28Z5 months 3 weeks ago10Re: Where can I get better pricing on new T-Mobile handsets?https://support.t-mobile.com/message/409301?tstart=0#409301
<!-- [DocumentBodyStart:f7281687-0b30-45ad-ac52-83efc19a38e3] --><div class="jive-rendered-content"><p>Thanks all.</p><p style="min-height: 8pt; padding: 0px;">&nbsp;</p><p>Seems like fewer vendor choices since T-Mobile stopped subsidies.&nbsp;&nbsp; Not what I expected.&nbsp; I did purchase a new T-Mobile V-60 from eBay probably 10 or more years ago.&nbsp; It was one of the best handsets I ever used.</p></div><!-- [DocumentBodyEnd:f7281687-0b30-45ad-ac52-83efc19a38e3] -->Fri, 12 Sep 2014 20:56:08 GMTno-reply@t-mobile.comhttps://support.t-mobile.com/message/409301?tstart=0#4093012014-09-12T20:56:08Z5 months 3 weeks ago30Re: Where can I get better pricing on new T-Mobile handsets?https://support.t-mobile.com/message/408544?tstart=0#408544
<!-- [DocumentBodyStart:e685924e-8cb3-4a60-bfd1-ceb7288ab88c] --><div class="jive-rendered-content"><p>I'm aware.&nbsp; I was hoping for a little competitive pricing.&nbsp; Are there no discount sources?</p></div><!-- [DocumentBodyEnd:e685924e-8cb3-4a60-bfd1-ceb7288ab88c] -->Thu, 11 Sep 2014 17:47:30 GMTno-reply@t-mobile.comhttps://support.t-mobile.com/message/408544?tstart=0#4085442014-09-11T17:47:30Z5 months 3 weeks ago20Where can I get better pricing on new T-Mobile handsets?https://support.t-mobile.com/message/408536?tstart=0#408536
<!-- [DocumentBodyStart:50db65a4-acb9-46f4-ac04-18af0405308c] --><div class="jive-rendered-content"><p>I'm looking for new T-Mobile handsets with WiFi calling.&nbsp; The full price over time isn't an incentive.&nbsp; Where can I get the best cash price for new hardware?</p></div><!-- [DocumentBodyEnd:50db65a4-acb9-46f4-ac04-18af0405308c] -->Thu, 11 Sep 2014 15:45:17 GMTno-reply@t-mobile.comhttps://support.t-mobile.com/message/408536?tstart=0#4085362014-09-11T15:45:17Z5 months 3 weeks ago130Re: Forum - Worthlesshttps://support.t-mobile.com/message/250080?tstart=0#250080
<!-- [DocumentBodyStart:dac727e8-c751-4ece-82fd-6f11c160ffac] --><div class="jive-rendered-content"><blockquote class="jive-quote">
<p>philyew wrote:</p>
<p style="min-height: 8pt; padding: 0px;">&nbsp;</p>
<p>If only "connecting" were simple. Here's the necessary steps:</p>
<p style="min-height: 8pt; padding: 0px;">&nbsp;</p>
<p>1) Person A asks to follow Person B</p>
<p>2) Person B accepts</p>
<p>3) Person B asks to follow Person A</p>
<p>4) Person A accepts</p>
<p style="min-height: 8pt; padding: 0px;">&nbsp;</p>
<p>Now we can talk. Good grief. The UN has simpler procedures! <span class="emoticon-inline emoticon_angry" style="height: 16px; width: 16px;"></span></p>
</blockquote><p>Perhaps ... but T-Mobile is a communications company.&nbsp; <span aria-label="Wink" class="emoticon-inline emoticon_wink" style="height:16px;width:16px;"></span></p></div><!-- [DocumentBodyEnd:dac727e8-c751-4ece-82fd-6f11c160ffac] -->Wed, 26 Jun 2013 15:13:50 GMTno-reply@t-mobile.comhttps://support.t-mobile.com/message/250080?tstart=0#2500802013-06-26T15:13:50Z1 year 8 months ago0Re: wifi connect Issuehttps://support.t-mobile.com/message/208907?tstart=0#208907
<!-- [DocumentBodyStart:1987b487-a5b1-4878-9136-aab4de452cf5] --><div class="jive-rendered-content"><p>Check you WiFi username and password.</p></div><!-- [DocumentBodyEnd:1987b487-a5b1-4878-9136-aab4de452cf5] -->Thu, 10 Jan 2013 20:31:44 GMTno-reply@t-mobile.comhttps://support.t-mobile.com/message/208907?tstart=0#2089072013-01-10T20:31:44Z2 years 2 months ago50