ClickSoftware Hosts Online Events Exploring Advancements in Mobile Field Services and Metrics for Measuring Service Business Success
Businesses with Field Service Staff and Mobile Workers Encouraged to Attend Free Webinars

Registration for the free webinars is open to interested individuals and businesses, and features ClickSoftware executives alongside enterprise mobility industry analysts.

Latest Strategies for Mobilized Field ServicesWhat: This webinar will explore how mobile technologies in field services are wasted without a good business strategy in place. Kevin Benedict, Mobility Analyst and Mobile Strategies Consultant at Netcentric Strategies, will join Gil Bouhnick, Director of Mobile Solutions at ClickSoftware, for this discussion on innovations in mobile technologies that organizations should consider as a part of any mobile strategy.

Participants will learn more about the importance of mobile middleware, HTML5's role in mobility, how enterprise app stores help with rapid development, customization and app management.

"Many companies have deployed several generations of field services software and mobile technologies without having received a significant ROI," Bouhnick said. "Investments in mobile technology are significantly realized when organizations set a clear mobile strategy for their workforce."

The speakers invite attendees to pose questions before and during the webinar via Twitter, using #MobileStrategies.

Key Business Metrics to Measure your Service BusinessWhat: This metrics webinar will feature Michael Pistone, Business Analyst at ClickSoftware, a Six Sigma trained analyst with 12 years' experience supporting Fortune 500 companies. The webinar will discuss how to determine service metrics that are aligned with business goals and objectives, the "why" behind metrics driven data, the difference between proactive and reactive metrics, and how to quantify and analyze KPI's and performance data.

"Every business focuses on, and measures revenue, and on profit and loss. But when it comes to service business, how do you measure the efficiency of an operation and the quality of service that is provided to customers?" Pistone said. "More importantly, how do you use this data to drive more informed business decisions?"

Attendees are invited to post questions before and during the webinar via Twitter, using #BusinessMetrics.

About ClickSoftware

ClickSoftware (NasdaqGS: CKSW) is the leading provider of automated mobile workforce management and service optimization solutions for the enterprise, both for mobile and in-house resources. As pioneers of the "Service chain optimization" concept, our solutions provide organizations with end-to-end visibility and control of the entire service management chain by optimizing forecasting, planning, shift and task scheduling, mobility and real-time management of resource and customer communication.

Available via the cloud or on-premise, our products incorporate best business practices and advanced decision-making algorithms to manage service operations more efficiently, in a scalable, integrated manner. Our solutions have become the backbone for many leading organizations worldwide by addressing the fundamental question of job fulfillment: Who does What, for Whom, With what, Where and When.

ClickSoftware is the premier choice for delivering superb business performance to service sector organizations of all sizes. The company is headquartered in the United States and Israel, with offices across Europe, and Asia Pacific. For more information, please visit http://www.clicksoftware.com. Follow us on Twitter.