Hmm, just tried that but it didn't work. Now, I'm not getting the error message - instead, it attempts to sign on to T-Mobile Internet and then "cancelling...". Then, it tries to connect to T-Mobile VPN and after "sign on" it goes to "cancelling...". It appears it's cancelling it's own connections even though I didn't ask it to cancel. Any other thoughts?

Okay, this is occurring more frequently on mine...how about you guys - bitwaster, bcaslis...anyone else? And, after soft resetting it and attempting to connect to the GPRS network, the phone now displays a message, "Attaching GPRS" for about 10 seconds. Then, it begins logging in to the GPRS network.

hi guys I am in Thailand and get the same problems. it is I think caused by some versamail probelms. do a search of resets and it will give you the solution. It is caused by some corrupt versmail asc files that you need to delete. hope this helps.

hi guys I am in Thailand and get the same problems. it is I think caused by some versamail probelms. do a search of resets and it will give you the solution. It is caused by some corrupt versmail asc files that you need to delete. hope this helps.

Interesting...I'll have to do a search and see what I find. So, did you have this problem and resolved it by deleting the Versamail files? Also, is this happening only to those who are using Versamail (b/c I'm not - using Chatter Email)?

Anyways, THANKS for posting...finally, I have some info to work with (besides being on-hold with p1 for 15mins about this issue...and still waiting for a Tech Support Rep!).

BBKBAZ, I found the p1 knowledge base article you mentioned but it only refers to resets caused when using or attempting to launch Versamail. This doesn't sound like it will resole the issues I'm having...have you had this error code when attempting to connect to the GPRS network?

I seem to have this issue repeatedly - at least once per day. I also just noticed it seems to happen shortly after I arrive at my desk in the office. Initially, I thought I was getting this error message b/c I had a low signal but the Treo shows full bars. And, in another instance, I was in the car and called T-Mo when I had the problem and they told me there were no outages in the GPRS network. So, I think it's not related to the availability of the GPRS network...

I hope we can find out the root cause of this issue.

One thing I just read in another thread is p1 has been shipping unlocked GSMs with updated firmware and SW (1.15 and 1.05). I wonder if those that have these are having these issues...

i've been having a lot of problems connecting to GPRS on my 600 for the past three days. I sometimes get the error message, but most of the time i get that "please wait" screen that hangs your treo while trying to make a network connection. I called t-mobile and they tried to troubleshoot to no avail. at the end they figured is was network problems on their side and said they would continue working on it. I would suggest anyone that is running into this to call t-mobile and get on their case about fixing this.

Btw, got off the phone with p1 Tech Support and he just told me to do a hard reset (I think this is their default answer for everything if the soft reset doesn't work). I didn't do it b/c I want the one with the updated firmware and software so I called p1 back to get a replacement unit shipped to me (since they only send replacement units within 30 days of purchase). Hopefully, this won't reoccur.

Btw, the Tech Support guy told me this error code means that the phone can't get a data connection. However, he coudln't answer why I was constantly getting the error message when the data network was NOT down.

This is happening to me also, my 4 month old 600 is having trouble connecting to GPRS, usually it says "signing on" for a LONG time, then eventually cancels and either says "no gprs connection" or "error: (0x400b)"
Last week I was on the phone for 1.5 hours with Tier 3 customer service who determined my 600 needed to be replaced, so today I rec'd the replacement and I swear, the screen backlight is dimmer. I'll have to experiment with both phones, but I definitely won't keep a replacement with a dimmer screen.

Originally Posted by whidden

i've been having a lot of problems connecting to GPRS on my 600 for the past three days. I sometimes get the error message, but most of the time i get that "please wait" screen that hangs your treo while trying to make a network connection. I called t-mobile and they tried to troubleshoot to no avail. at the end they figured is was network problems on their side and said they would continue working on it. I would suggest anyone that is running into this to call t-mobile and get on their case about fixing this.