New Network Testing Feature!

As we continue to make out setup process more user-friendly, we’ve made it easier to figure out what went wrong during the setup process with some new error messages regarding:

Port Forwarding

HTTP/RTSP ports

Protocol

Username/Password

MJPEG/RTSP path

This applies accordingly to “Auto Setup”, or if you do it manually with Auto-Setup turned off.

Read on for more details.

After clicking “Next” in the 2nd part of the camera wizard, you first have a “Testing Camera Connection…” message. The Camera Wizard will give you a particular error code depending on what failed during the test.

This shows the breakdown of what was successful and what wasn’t. Green text with “Passed” means the test passed. Red text with “Failed” means the test failed. After the Failed tests, other corresponding tests will show text in orange called “Not Tested”. If a failure happens, the “Next” button gets disabled.

At the network screen, a user is presented with an option to “Skip” the network test. This mode is called the “Cloud Storage Only” button. The “Skip” button is available for all models (except Amcrest, Hills, and webcams) and setup procedures (auto vs. manual vs. P2P). This is exactly the same as a user setting up a “Generic H.264/MJPEG” camera where they have to fill in the FTP information.

And as always, if you have an issues, contact us at support@camcloud.com.

That’s it for the update, let us know your thoughts in the comments below.

I'm Camcloud's Digital Marketing Specialist and have a passion for technology and human engagement through social media. I started my career in the the non-profit sector with the goal of helping to empower young people. Now as part of the Camcloud team, I create a variety of digital content about industry trends and video surveillance.
You can follow me on Twitter @MarwanAlShafei .