Live Chat Support

If your website hosting provider provides live chat support, you are able to talk with an agent in real-time and find out helpful info or get a problem resolved in a timely manner. The main advantage of using chat as an alternative to calling to talk to a live person is that you need just a computer with Internet connection, so you will not pay any rates in case you're in a different state or country. In addition, it is simpler to copy and paste info for example domains, usernames or error messages in other words details which are sometimes difficult to share with the other party on the phone. The real-time chat is also a much quicker way to contact your web hosting supplier's support team compared to using a ticketing system. Last, but not least, when some issue requires some more time to be resolved, you're able to do something different while you wait for support on the live chat, which means that you will not lose time - something that is impossible if you are on the phone.

Live Chat Support in Hosting

In addition to the phone and ticket support, we provide live chat support too. You will be able to get in touch with us every day, including holidays and weekends, and we can give you more information about the Linux hosting that we supply in case you are not among our customers yet, or about basic and billing questions in case you already have a user profile. Though for solely technical issues you'll need to open a trouble ticket to our technical support team, since such matters need extra time to be taken care of, you can still contact us on the live chat for some technical details. To give you an example, we can help you set up an email address in your email client or troubleshoot a variety of problems, saving you time and effort. Even when our telephone lines are already off for the day, you will be able to talk with a live person.

Live Chat Support in Semi-dedicated Hosting

We provide you with live chat support as a part of our services, so if you have any kind of questions concerning our Linux semi-dedicated hosting, you'll be able to speak with our customer care team at any moment no matter if you have already purchased an account or not. Generally, the chat service is for billing, pre-sales and basic questions and issues, but we will help you with many tech questions too. We will help you select the right plan for your websites if you do not have an account yet, we can answer all of the billing questions or issues you could have or we can assist you with setting up your new email address on your computer or smart phone - all this will be done quickly since our live chat service is accessible all day long, each and every day. Any time you require help, you can chat with an agent and save time and effort.