Trade in your eligible device and get up to $410 off the RRP of the Galaxy Note10, Note10+ or Note10+ 5G. Plus for a limited time, you can also receive an additional $200 off at a Samsung retail store.1

Discover your trade-in value

Search for your eligible device for an estimated value

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Indicate the condition of your device

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Will you have extra credit? Use any excess credit towards the purchase of accessories or other products for your new device. Available in store only**

Once the app has run a diagnostic on the eligible device you wish to trade in, you will receive a unique trade ID and your trade-in value. Upon checkout of your new Samsung device, enter the trade ID at checkout to redeem your trade-in value.

Return old device

Send your old device back in the supplied shipping satchel to complete the trade-in within 14 days.

If you agree with the terms and conditions, tick the relevant box and choose “ADD TO CART”

Continue through the checkout process and settle the remaining payment using your payment method (the trade-in value of your eligible device will be deducted from the purchase price).

You should receive a pre-paid return satchel for your old device within 5 business days

Return your device in this satchel to the operator of the Samsung Trade Up program, Brightstar, within 14 days of receiving your new handset. Brightstar will finalise your return

How do I return my old phone?

You will be sent prepaid returns packaging so you can send your old device to the operator of the Samsung Trade Up program, Brightstar, back safely.

How long do I have to apply the discount online?

The Trade ID will be valid to apply a discount for 48 hours from the time your Trade In is completed via the Samsung Trade Up app.

Do I need to return my old phone’s accessories?

No, it’s simple! You only need to return your eligible device for trade-in. Please only include the device and all relevant internal parts when returning the satchel, including internal batteries or battery covers. The accessories, battery chargers and any SIM cards are yours to keep!

What happens if I have misplaced or damaged my return satchel after I have traded-in my phone online?

I’m still paying off the phone that I want to trade in on a contract. Can I still trade it in?

You must own the device that you offer to Brightstar for trade-in. If your device is still under contract, you may not own the device. If your device is under contract, confirm with your provider whether you own the device. If your phone is locked to your network provider, you may still be able to trade it in, but it may have an impact on the value Brightstar offers for your device. Please keep in mind that you are responsible for cancelling any network contract linked to each device, and removing your SIM card. Brightstar is not responsible for any costs arising from your failure to cancel the network contract linked to your device or your failure to remove the SIM card.

Do I need the proof of purchase to participate in the Samsung Trade-Up program?

No, this is not required at the time of trading in your device. However you will need to ensure that the device has not been registered as lost or stolen. Your device also needs to be unlocked with all screen locks, PIN locks, "Find my Device" or similar locks disabled.

How quickly after I purchase using Trade-Up do I need to send Samsung my old phone?

Within 14 days of receiving your new handset.

I bought my phone overseas. Can I still participate in the Samsung Trade-Up program?

You may be eligible to trade-in your phone. You can trade in any device you want as long as it’s part of the eligible trade-in list. For more information, please visit our Samsung Trade-Up website https://www.samsung.com/au/tradeup/

What condition does my old phone have to be in for trade-in?

The app will help assess your device's condition to verify eligibility for the Samsung Trade Up program

If your phone is locked to your network provider, you may still be able to trade it in, but it may have an impact on the value we offer for your device. Please keep in mind that you are responsible for cancelling any network contracts linked to each device, and removing your SIM card. Samsung or Brightstar is not responsible for any costs arising from your failure to cancel the network contract linked to your device or your failure to remove the SIM card.

What does this app do?

The Samsung Trade Up app is designed to assess the condition of your eligible device and shows you its current trade-in value.

The app is not working on my device. What could be wrong?

First, check that this app is compatible with your device. It works with iOS 9.0 and above Android 4.0 and above devices. If you have one of these devices and the app does not work, then contact us by calling 1800 960 533, Mon – Fri 9.00 - 17:00 AEST or email us at SamsungTradeUp.AU@Brightstar.com for a helping hand.

What does it mean when the app says my device 'could be worth' some value?

This is the maximum value you can get for your device if you complete and pass the simple device checks. Your actual trade-in value may be different and will depend on the condition of your device as assessed by the Samsung Trade Up app.

Why do I have to grant permissions during the device checks?

In some cases we need your permission to access device information. You can remove these permissions if you wish after you have completed the simple device checks.

How does the mirror test work?

Start the test, point the screen of your device at a mirror and then move the device toward or away from the mirror as indicated in the reflected image. Once in the correct location a green bounding box will appear showing that you are at the correct distance from the mirror. Then a white screen will appear, indicating that your screen glass is cracked, not cracked or that you need to re-take the photo.

I selected to trade-in my device online at the cart checkout but have not received a return satchel in the mail?

If you decide to trade your device in online, you can apply a voucher code while also making use of the credit value you receive from Samsung Trade-Up. Your partial trade in credit value will be applied after the voucher discount has been applied.

Can I transfer my data onto the new phone before trading in my phone?

As you do not have to ship your device straight away, you will be able to transfer your data via Smart Switch before returning your device.

My phone doesn’t show up on the list of devices to trade in?

Unfortunately if your device does not appear on the eligible trade-in list, it’s not eligible to be traded-in. However, the eligible device trade-in list is monitored on a monthly basis, so it could be added in later. If you think your device should be listed, get in touch by emailing SamsungTradeUp.AU@Brightstar.com

Can I trade in more than one phone?

Yes, but you can only trade-in one phone per transaction.

Can I combine Samsung Finance with Samsung Trade-Up?

Yes, you can! You are able to make use of Samsung Finance to pay for the remainder of your device if you meet the minimum spend requirement of $600 after the upfront partial credit amount, and any other discounts. You must also meet the other eligibility requirements for Samsung Finance.

Important information

By trading in your device, you agree to the customer terms and conditions [Samsung Online] or the terms and conditions [Samsung Stores] for the program and to use your store credit to purchase an eligible new Samsung product at the same time of trading in your device. Please keep in mind that you will need to provide adequate identification in order to participate in the program and to establish that you are the owner of your device. Please ensure you save and then delete all files and data from your trade in device before you trade it in.

** If you wish to use the full credit amount, you must do so in the same transaction in store or the excess credit will be forfeited. Excess credit is not exchangeable, redeemable for cash or able to be used in subsequent transactions. You must pay any outstanding amount for the purchase of accessories or product not covered by the excess credit value.

1 Price quoted is based on trading in a Samsung Galaxy Note9 512GB in full working condition at a Samsung retail store until 30 September 2019 and is inclusive of a $200 discount on the purchase price of a Galaxy Note10, Note10+ or Note10+ 5G. The $200 discount is added to the trade in value of your eligible device, and the total amount is deducted from the cost of the Galaxy Note10, Note10+ or Note10+ 5G. See in-store for further details, T&Cs and a list of eligible devices. This program is only available while stocks last and is subject to limited availability. Redemption of the program will be on a first come, first served basis. Eligible devices and pricing are subject to change. The Samsung Trade-Up Program is operated by Brightstar Logistics Pty Ltd.

2 If you wish to use the full credit amount, you must do so in the same transaction in store or the excess credit will be forfeited. Excess credit is not exchangeable, redeemable for cash or able to be used in subsequent transactions. You must pay any outstanding amount for the purchase of accessories or product not covered by the excess credit value.

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