*For additional technical information please visit our forum. Our forum is an excellent source of information for the KWA enthusiast. You will find posts related to everything from cosmetic enhancements to performance upgrades and everything in between.

-What do I need to know when submitting a ticket?

1. When submitting a ticket please include:

a. Full name and shipping address

b. Contact phone number

c. Gun model and serial number (located on the gun)

d. Brand and weight of bbs being used

e. If AEG what type of battery being used

f. Where the gun was purchased and the purchase date

g. Brief but specific explanation of what the problem is

2. You may be asked additional questions or be given trouble shooting instructions before being issued an RMA number.

Due to recent enforcement of US importation regulations of airsoft
replicas, orange tipped flash hiders must be permanently affixed onto
the barrels to help law enforcement distinguish an airsoft gun from a
real firearm. Altering or removing the coloration or markings required
by state or federal law is dangerous and may be a crime.The user
assumes all risks and responsibility when doing so.

If removal of the orange tipped flash hider is necessary for service or
repair, please follow the directions below.

The barrels of the KM4A1 Carbine, KM4 CQB, KM4 RIS have a two piece
construction. Improper use of force while removing the flash hider may
result in barrel breakage at the threads. Please use
a heat gun, preset at 350°F or higher, to soften the adhesive
inside the threading on the flash hider.

DO NOT attempt to remove the tip while
holding onto the body of the airsoft gun as shown.

Use two vice grip or channel lock to hold the gun at the two indicated
areas. Secure A with vice grip while
twisting B counterclockwise to remove the
tip. Note: To avoid damage to the barrel
surface from the vice grip, warp small strips of cloth around barrel
area A and B
first.

FYI... not ALL models are affected. SR series do not have the same barrel
design and the latest batch of KM4 RIS is now using a 1 solid piece outer
barrel. However, the tip is still glued on and must be heated up before
attempting to remove the flash hider.