Got more news for you. Just call me Sherlock Holmes. I had a gut feeling the Right Help was a scan - THEY ARE!! I looked in my programs and features on my computer and did find AGILE, but there was nothing installed for Right Help. I then called Agile and spoke with Azead who was in India and he had such a strong Indian accent that I couldn't understand him. Long story short...he told me to call Agile back on Monday May 23, as today 2:27 PM Saturday May 21in California; 3:27 AM in India...that their technicians were not in the office to help me. I was under the impression that Agile was a 24/7 customer help line. But....NOOOO!! My luck!! So, on Monday, I'll call Agile back, and hopefully get someone who speaks English and have him/her cancel my subscription. Wish me luck. This is turning out to be a complete nightmare!!! I've about had it...