Faqs

Q What is Your Returns Policy?

A Refunds are provided when goods are returned in a saleable condition, within 3 months of purchase. Items manufactured to your requirements cannot be returned. Please note a restocking charge may be applied.

Q What are your Conditions of Sale?

Q How Can I Tell the Sizes of Your Parts?

A Each part has a list of dimensions on the product page, measured in millimetres.

Q Why Can't I add Parts To My Basket?

A Please make sure you have logged into your online account in order to use the shopping facility. This will also give you our latest prices. You can Log In or Register for an account here

Q Where Can I Find the Prices of Parts?

A Please make sure you have logged into your online account in order to view prices. You can Log In or Register here

Q When Will My Account Be Activated?

A Your account will be active once you have completed the online registration form and selected a password.

Q Can I Pay on Account?

A If you are an existing customer and have had a Credit Application form approved by our accounts department, you can pay on account. If this is not the case, you must select the "Credit Card (WorldPay)" option at checkout and pay using your Credit/Debit Card.

Q I Have Not Bought From Reeley Ltd Before, How Do I Pay?

A Please select the "Credit Card (WorldPay)" Option at checkout to pay for your goods. This will ensure no delay in sending out your goods.

Q I've Seen Something Close to What I Want but it’s Not an Exact Match, Can you Help?

A Yes, we can modify most of our parts to suit your specific requirements, or we can make it for you.

Q What if I Order the Wrong Parts by Mistake?

A As long as you haven’t used them and they haven’t been made especially for you, you can return them within 2 months of purchase.

Q How Quickly Can I Get My Parts?

A If the items are in stock you will receive them the next working day. We can arrange a timed morning delivery if required, please call us for a price.

Q What if I Don’t Know Exactly What I Want?

A No problem, give us a call with the dimensions of the part you are looking for and we will try to match it to an existing part, or modify an existing part or make it from scratch for you.

Q I've Seen a Wheel I Want but You Only Do it in Plastic, Can You Do Metal as Well?

A Yes, we can make a metal alternative with a poly tyre to most of our plastic wheels.

Q Are You the Same as Reeley Plastics?

A Yes, we used to be Reeley Plastics but we have changed our name to Reeley Ltd to reflect the fact that we can also make metal and rubber parts.

Q Do You Sell Matthews Catches?

A Yes, we supply both plastic and metal catches. We also supply a right angle bracket and fixings to make mounting easier. (See Catches & Handles )

Q If I Need a Part Making, How Long Does it Take?

A Depending on the part between 1 and 4 weeks, please contact us for a quote.