bloghttps://www.atlanticaviation.com/news/rss
Atlantic Completes Massive Renovations at TEBhttps://www.atlanticaviation.com/news/atlantic-completes-massive-renovations-at-teb/
<p>Atlantic Aviation has announced that they have moved into their newly renovated Teterboro location. The $5 million upgrade includes a spacious Atrium Lobby, Panoramic views of New York City and Atlantic's 13 acre ramp. An expanded Business Center, Coffee Bar, as well as Pilots Crew/Quiet room amenities add to the overall Atlantic experience.</p>
<p>“Atlantic is pleased to offer this spectacular upgrade at one of the busiest FBOs in the United States." stated Glen Gross, Regional Vice President of the Northeast Region.</p>Thu, 26 Mar 2015 01:47:26 -0500https://www.atlanticaviation.com/news/atlantic-completes-massive-renovations-at-teb/One of the Hardest Jobs I Know of...https://www.atlanticaviation.com/news/one-of-the-hardest-jobs-i-know-of/
<p>Life is always interesting; sometimes fun; sometimes frustrating and sometimes rewarding. But life has a funny way of reminding you of who you are, who you hope to be some day, but most recently for me, who I used to be.</p>
<p>I have been so extremely fortunate to have had the opportunity to have spent the last 16 years with Atlantic, in its different versions (Million Air, Million Air/Atlantic and finally – Atlantic). I came on board as the GM of Farmingdale, became a Regional Manager, then a Regional Director and now serve as Vice President of Operations, Eastern Region.</p>
<p>As a Vice President I have found myself making decisions on a greater scale than ever, negotiating complex multi-city fuel deals, Union contracts, assisting in the acquisitions of other FBO’s and watching our company grow and mature in so many ways into the major aviation company it is today.</p>
<p>I have been fortunate to have had many opportunities unfold before me. But life has a way of reminding you….</p>
<p>Some of you may have heard, but on Jan 8th of this year one of my dearest co-workers was in a bad car accident. I am happy to report that he is well on his way to recovery and beginning to transition back into his full time job with Atlantic. However, as of January 9th 2015 I found myself immediately thrust into the role of General Manager at one of Atlantic’s largest bases.</p>
<p>This base pumps about 900,000 gallons a month in a very competitive market, at the time was in the middle of a $5,000,000 lobby renovation and suffering through one of the worst winters in the Northeast.</p>
<p>Every day the hard working staff would look to me for direction and decisions. Customers who were frustrated with hangars that are 120% full would ring my phone. Aviation regulators were ever present and for all of the right reasons, seemed to make life so difficult. Employees called in sick, some had to be disciplined, and some were promoted. I fielded calls about the overtime at the base and various expenses that we tried to predict months ago. Passengers had to have their needs tended to, market share discussions were held with the Corporate Office, and equipment always seemed to pick the worst time to act up. The list goes on and on…..</p>
<p>It reminded me of what it was like to be a GM.</p>
<p>So what exactly is a GM?</p>
<p>A GM is a construction manager, a salesman, a finance manager, a labor arbiter, a mentor, a leader, and sometimes an interior designer. A GM needs to be able to anticipate needs and pay attention to every detail. A GM is the go to problem solver for almost any situation you can imagine in the universe of aviation. They are available 24 hours a day, 7 days a week, and never far from their cell phone.</p>
<p>After a couple of weeks filling in I realized what I had learned some ten years ago:</p>
<p><em>The GM position may quite possibly be one of the hardest jobs I have ever had, and perhaps one of the hardest jobs around <strong>period</strong>.</em></p>
<p>But, there is something about being around airplanes. When everyone is working hard doing their part, the sun is shining, fuel trucks and equipment are moving from plane to plane, everyone on the team is moving with purpose, and all with a common goal. There is truly nothing else like it. Nothing is quite so rewarding when it all comes together.</p>
<p>So yes, it is one of the hardest jobs I’ve known. But for me, it has also been the most rewarding. That’s why a lot of us have worked so long and hard to get the job, and then even harder to be successful at it. It’s also why we are so thrilled when someone we have developed over the years becomes one.</p>
<p>So I have come away with a renewed respect for those folks who sit in the GM chair, at the center of the storm, leading the way forward, day in and day out.</p>
<p>Truly one of the hardest jobs I know of….</p>Wed, 25 Mar 2015 12:42:59 -0500https://www.atlanticaviation.com/news/one-of-the-hardest-jobs-i-know-of/2015: Raising the Barhttps://www.atlanticaviation.com/news/2015-raising-the-bar/
<p><strong>raise the bar</strong><em> (verb, idiomatic)</em> to set a more impressive precedent or record. We've all seen the bar raised in technology in the past decade. It's hard to believe that it was only the '90s when the Internet and cell phones became a household name, and products like DVDs and MP3s came into popularity.</p>
<p><br>In the 2010s and throughout today, it's genome sequencing, drones and hover boards. Things that once seemed like science fiction are nearing reality.<br>The bar in customer service is rising as well. Customers are becoming more demanding, savvy and less tolerant of bad service.</p>
<p><br>There are 5 levels of customer service that are pretty self-explanatory. I'm sure we have all experienced all of these from time to time.</p>
<ul><li>Unacceptable: Bad on all levels</li>
<li>Basic: Minimum standards</li>
<li>Good: Satisfactory, but no "wow" moments to speak of</li>
<li>Surprising: Good with a special occurrence</li>
<li>Legendary: You are the industry benchmark, others compare to you</li>
</ul><p>Legendary service is not difficult to achieve, however, not all companies are willing to invest the dollars, resources, training and constant focus this type of service requires.</p>
<p><br>A company with legendary service realizes there must be a "system." The system starts with:</p>
<ul><li>Goals</li>
<li>Processes to achieve those goals</li>
<li>Activates those processes</li>
<li>Craves feedback to fine tune the process</li>
</ul><p>Atlantic is proud to be known in the industry for its legendary service. Getting to this point was always our goal and it takes a consistent effort to sustain.</p>
<p><br>As I am often quoted as saying: “Legendary customer service is not a destination, but an ongoing journey.”</p>Thu, 05 Feb 2015 12:58:36 -0600https://www.atlanticaviation.com/news/2015-raising-the-bar/Atlantic Breaks Ground on Houston Hobby Rebuildhttps://www.atlanticaviation.com/news/atlantic-breaks-ground-on-houston-hobby-rebuild/
<p>Atlantic Aviation's <a href="https://www.atlanticaviation.com/location/hou">Houston Hobby (HOU)</a> launched its $24 million construction and renovation project with a groundbreaking ceremony Dec. 15, 2014. This will be the largest capital investment for a renovation of an existing Atlantic FBO to date. The finished project will provide a state of the art facility with a new 15,000-square-foot FBO terminal, two new 32,000-square-foot hangars, complete renovation of a current 34,000-square-foot existing hangar and new fuel farm.</p>
<p> </p>
<p>"Atlantic is excited to provide the Houston aviation community a truly superior FBO facility," stated Lou Pepper, CEO of Atlantic.</p>
<p> </p>
<p>Local Houston dignitaries, Houston Airport Authority, and Atlantic executives, among many others, were on hand to provide support and launch the project.</p>Thu, 08 Jan 2015 04:00:38 -0600https://www.atlanticaviation.com/news/atlantic-breaks-ground-on-houston-hobby-rebuild/Atlantic Aviation to Acquire FBO at Orlando Executivehttps://www.atlanticaviation.com/news/atlantic-aviation-to-acquire-fbo-at-orlando-executive/
<p>Atlantic Aviation announced that it has entered into a definitive agreement to acquire a fixed base operation at Orlando Executive Airport in Orlando, Fla., from Showalter Flying Service. The transaction is expected to close in the first quarter of 2015, subject to receipt of consent from the Greater Orlando Aviation Authority.</p>
<p> </p>
<p>"The Showalter operations at ORL have a rich heritage dating back to the 1950s and are unquestionably the premier facility on the airfield today," said Louis Pepper, chief executive officer of Atlantic Aviation. "We're pleased that they would choose to affiliate with Atlantic Aviation and we’re certain that Atlantic will be the stronger for it.”</p>
<p> </p>
<p>The acquisition increases the size of the Atlantic Aviation network to 69 FBO with operations at some of the most popular business and recreational destinations in the country.</p>Wed, 03 Dec 2014 11:06:20 -0600https://www.atlanticaviation.com/news/atlantic-aviation-to-acquire-fbo-at-orlando-executive/It's That Time of Year: NBAAhttps://www.atlanticaviation.com/news/its-that-time-of-year-nbaa/
<p>"Are you going to N B double A? Who's going to NBAA this year? What day are you going to the show?" In the world of <a href="http://en.wikipedia.org/wiki/General_aviation">general aviation</a>, these are the sounds of fall. </p>
<p> </p>
<p>The <a href="http://www.nbaa.org/events/bace/2014/">NBAA Business Aviation Convention &amp; Exhibition</a> is by far the largest convention in GA. In fact, it is one of the top five conventions in terms of attendance in the country. Roughly 30,000 people show up every year. Year in and year out, like the tides, it comes and goes.</p>
<p> </p>
<p>I have gone to the "N B Double A" for over 30 straight years. I remember the first one like it was yesterday. I had to leave early because I had to go to my junior prom....</p>
<p> </p>
<p>Those who know me will tell you that, like clockwork, practically every year leading up to the convention, I would gripe about having to go. The NBAA and Christmas - two things I wish were every two years. (Can't we have two Thanksgivings every once and a while?) But you know what? Every year after I got back from the show, I would realize how valuable it really is.</p>
<p> </p>
<p>It's GA and all that that implies. It's customers, competitors, vendors and old friends. It's aircraft manufacturers, software developers, the aviation press and the <a href="https://www.avfuel.com/home/home.asp">AvFuel</a> party. All in one place for three days. It lets you know that you are not alone. It allows for important meetings to take place with people that matter for your business. It's very productive.</p>
<p> </p>
<p>It's been through wars, recessions, hurricanes, unfriendly politics and The Brady Bunch reunion. Who will forget in 2001 when it was less than a month after 9/11? They had to postpone the convention for a few months. But when we did finally get together, it made you feel that things were OK. <a href="http://www.gulfstream.com/">Gulfstream</a> had their township size booth and <a href="https://www.netjets.com/Home/?cid=US_SEM_USBRALEXT_XT_EXT_NET%20JETS&amp;gclid=CP2_1sbhscECFRGBaQod8V4Alw">NetJets</a> was there in full force. Who's gonna mess with us?</p>
<p> </p>
<p>So, if you are lucky enough to be going to the show, take some time to take it all in. Embrace the experience. Be productive. It's all there at your feet.</p>
<p> </p>
<p>If you can't make it this year, don't worry. There will be one next year. You can count on it.</p>Thu, 16 Oct 2014 01:01:23 -0500https://www.atlanticaviation.com/news/its-that-time-of-year-nbaa/A Legacy for the Futurehttps://www.atlanticaviation.com/news/a-legacy-for-the-future/
<p>Each day as you start your job, begin your shift, turn on your computer or walk on to the ramp, you will perform the first of many tasks that, taken together with those of your colleagues at <a href="https://www.atlanticaviation.com/locations/">65+ other Atlantic Aviation locations</a> across the country, will form a vital part of a legacy.</p>
<p><br>It's hard to believe that in a few years we’ll be entering the centennial decade of Atlantic's existence, in one form or another. Originally starting out as the DuPont family flight department in <a href="https://www.atlanticaviation.com/location/ILG">Wilmington, Del. (ILG)</a>, the story is one of change, acquisition and growth, most of which has occurred in the last 10 years alone.</p>
<p><img class="left" style="display: block; margin-left: auto; margin-right: auto;" title="" src="https://www.atlanticaviation.com/assets/Uploads/_resampled/resizedimage600245-201404021536.jpg" alt="201404021536" width="600" height="245"></p>
<p style="text-align: right;"> <em>DuPont Airport, Wilmington, Del., circa 1927</em></p>
<p><br>The period since our founding has <a href="http://www.britannica.com/EBchecked/topic/210191/history-of-flight">paralleled that of the aviation industry</a> as a whole. A period during which the fundamental physics of flight and the economics of safe and viable air transport have made an immeasurable contribution to the development of the nation's economy. A contribution that has enabled communities and the country to develop in response to better access; helped businesses become increasingly competitive through more efficient use of time; and saved lives with quicker emergency and humanitarian services.</p>
<p> </p>
<p>While these aviation fundamentals remain largely unchanged, new technologies - engine development, composite materials, satellite navigation, to name a few - have dramatically altered and improved the system in which Atlantic plays its role.</p>
<p> </p>
<p>Part of Atlantic's legacy has been to support the aviation system through the multiple <a href="http://en.wikipedia.org/wiki/Fixed-base_operator">fixed-base operations (FBO)</a> services we continue to provide each and every day. Our name speaks to longevity, we are proven and our experience is unquestioned. Yet, while the fundamentals of fueling, towing, hangaring and handling might have remained relatively constant, our business and operations have and will continue to change in response to new technologies and innovations in both aviation and the FBO business. Consider the use of technology to integrate ramp management, point of sale and accounting functions that have made customer processing and information gathering so much more efficient.</p>
<p> </p>
<p>We are an adaptive group, always striving to find better ways to do something. Our willingness and ability to continually explore and embrace opportunities to improve and develop the hundreds of processes and actions that comprise the daily activity of an Atlantic FBO is the other part of our legacy. A legacy for the future. Who knows what the aviation industry will look like in another 90-100 years, but those who lead, adapt and innovate can look forward to being part of it, and in so doing, play a vital and rewarding role in aviation that Atlantic proudly claims.</p>
<p> </p>
<p>So, as you start your first activity of the day, please know that you, your experience and, of course, your attitude are an integral part of the Atlantic legacy. A legacy that today and going forward remains essential to the aviation industry.</p>Tue, 23 Sep 2014 08:09:17 -0500https://www.atlanticaviation.com/news/a-legacy-for-the-future/Life Lessons From the Tour de Francehttps://www.atlanticaviation.com/news/life-lessons-from-the-tour-de-france/
<p>Anyone that knows me knows I have a passion for bicycling. I love the challenge of hills and elevation and the 20 mph south headwind I always seem to find in Texas. The feel of a perfectly tuned bike as I take off on the road with the wind blowing past me, the sound of the tires pushing on the pavement, and the feeling of taking air in and watching my legs push the pedals down. Just when my legs are aching and wanting to push less, I find the energy to go a little faster. Seeing my computer read 55 mph on a downhill or 12 mph against a wicked head wind with every muscle aching is FUN!</p>
<p><br>I also love to watch cycling races and one of my favorite races is the <a href="http://www.lavuelta.com/14/en/">Tour de France</a>. I watch every second of it each year. It is on my bucket list to do (as an amateur of course).</p>
<p><br>It is a three-week, multistage race with 150+ riders and 20-22 teams, and covers more than 2,000 miles. There are many races within the Tour: overall win (yellow jersey), best sprinter (green jersey), king of the mountains (red polka dots jersey), and fastest rider under 25 years old (white jersey), and best overall team (yellow helmets).</p>
<p><br>Make no bones about it, this is a team sport. Each team has nine riders and starts with a strategy. Every team member has his duties and will sacrifice themselves and individual glory in order to accomplish the team’s goals. It’s not unusual to see a team change strategy mid Tour as the race throws them different challenges. They have to course correct based on injuries, opportunities and unforeseen issues. This race is so punishing you can actually watch the athletes physically change as the race progresses over the three weeks. It's grueling.</p>
<p><br>The peloton is the main field of the bike race. Whether they are riding in the front or the back of the peloton, there is a strategy for their placement. Every stage each day has a couple of riders break away from the peloton trying to get a stage win or make it to a certain goal. Ninety percent of the time, the peloton will catch these riders. The strength of working together is overpowering. In fact, one rider rode 130 miles in the breakaway only to be caught within the last 15 feet of the finish and lose. Yes, 15 feet out of a 130 mile ride. Crazy!</p>
<p><br>Very often, you will see the team leader or an individual up on the podium celebrating a stage win or leading in any of the categories I mentioned above. The team leader always mentions and gives accolades to his team members because without them, he would be swallowed up and die a gruesome death out on the course.</p>
<p><br>The Tour is also a race of respect. If the current leader has a mechanical problem, every rider in the peloton will wait for that problem to be fixed. It’s considered rude to win due to a mechanical issue. You gotta love that.</p>
<p><br>I enjoy watching the race, the successes, the pain, the failed attempts and the team work. In the back of my mind it motivates me to not only ride stronger, but to follow these concepts in my personal and professional lives. These guys have no fear and when they fail (and they do) they get back on the bike the next day and try again.</p>
<p><br>Just a warning: If you start talking to me about the Tour, you better have two hours to kill, because I will go on and on.</p>
<p><br>See ya on the road!</p>
<p> </p>Wed, 03 Sep 2014 07:59:33 -0500https://www.atlanticaviation.com/news/life-lessons-from-the-tour-de-france/Modern Mountain Style Sets The Stage For Reno/Tahoe FBOhttps://www.atlanticaviation.com/news/modern-mountain-style-sets-the-stage-for-renotahoe-fbo/
<p>When you step off your private jet after traversing the Sierras or the Great Basin,<a href="https://www.atlanticaviation.com/location/RNO"> Atlantic Aviation FBO</a> in Reno (RNO) welcomes you with world-class ambiance and renowned services.</p>
<p> </p>
<p>Let's face it, there is only so much time for your adventures, so we designed this FBO where you are immersed with regional style, a modern interpretation of Tahoe, the minute you walk in the door. Heavily textured stacked stone, intricate custom wood tables, lush upholstery in modern mountain themes, and hammered metals are just a few of the beautiful design elements welcoming you to <a href="http://renoairport.com/">Reno/Tahoe</a>.</p>
<p> <img class="left" title="" src="https://www.atlanticaviation.com/assets/Uploads/_resampled/resizedimage600428-RNO-Aug8.png" alt="RNO Aug8" width="600" height="428"></p>
<p> </p>
<p> </p>
<p>It has been a privilege and great pleasure to work shoulder to shoulder with Atlantic Aviation to create an interior design that reflects the local region with lush livability and style that is uncompromised by handsome commercial products designed for long-term durability. Like the care and attention Atlantic takes in the handling of its customers, we carefully planned each detail and design element to enhance the customer experience. Form follows function and after the use of each space had been optimized, we turned our attention to selecting rich earth tones and textures to represent the pristine natural environment of <a href="http://visitinglaketahoe.com/">Lake Tahoe</a>. </p>
<p><img class="left" title="" src="https://www.atlanticaviation.com/assets/Uploads/RNO-Aug1.jpg" alt="RNO Aug1" width="600" height="400"></p>
<p> </p>
<p> </p>
<p>Sharing a few of the scrumptious materials that made the cut: Sculpted velvets with a leaf motif, hand hammered copper and forged metal accents by local blacksmiths, custom designed and hand built wood tables in walnut, alder and zebra wood, stacked stone, diamond match wood tables, metallic porcelain tile, and to top it off an original oil painting of a scene of Emerald Bay. All these amazing materials were planned in a way to maximize the effect of the design and yet carefully minding the budget.</p>
<p> <img class="left" title="" src="https://www.atlanticaviation.com/assets/Uploads/RNO-Aug4.jpg" alt="RNO Aug4" width="600" height="300"></p>
<p> </p>
<p> </p>
<p>Need a stylish place to hold a business meeting? You will be surrounded by mountain elements: Original Oil Painting of <a href="http://www.parks.ca.gov/?page_id=506">Emerald Bay at Lake Tahoe</a> from the air, curvilinear metal chandelier as well as carpet emulating twigs from the trail. Rustic elegance at its best.</p>
<p> <img class="left" title="" src="https://www.atlanticaviation.com/assets/Uploads/RNO-Aug5.jpg" alt="RNO Aug5" width="600" height="400"></p>
<p> </p>
<p> </p>
<p>Accessories are pure reflections of the raw nature around Tahoe. This is not your typical stuffed bears and hickory furniture. We turned it up a notch with simple but sophisticated memorable accents. Wood turned bowls with polished stones, log slice vases and wall décor, petrified wood bowls, collected moss, pine cones and sliced aspen branches are all treasures from the trail beckoning you to come take a closer look. Placing accessories is where the true personality of the design comes to life, and as a designer, my passion lies in sharing the abundance of environmental and cultural riches.</p>
<p> <img class="left" title="" src="https://www.atlanticaviation.com/assets/Uploads/RNO-Aug6.jpg" alt="RNO Aug6" width="600" height="400"></p>
<p> </p>
<p> </p>
<p>Our design intent was to portray luxury and leave a lasting impression of all the Reno/Tahoe area has to offer. As an interior designer I have been extremely impressed by the visionary leadership of Atlantic Aviation to inspire design for the customer experience creating a regionally educational and meaningful FBO. Good design = Good business.</p>
<p> </p>
<p><em>Guest post by Marilee Wintz, a registered interior designer based in Nevada. Since 1997, she has built a reputation for providing exceptional interior design services for commercial and residential clients throughout Reno, Sparks, Truckee and Lake Tahoe. In addition to her work on our Reno/Tahoe facility, Marilee is collaborating on several other Atlantic projects.</em></p>Tue, 19 Aug 2014 09:05:52 -0500https://www.atlanticaviation.com/news/modern-mountain-style-sets-the-stage-for-renotahoe-fbo/The LA Scene – Spotlight on Atlantic LAXhttps://www.atlanticaviation.com/news/the-la-scene-spotlight-on-atlantic-lax/
<p>With Los Angeles, Calif., being home to a multitude of celebrities, top-rated sports teams, Fortune 100 companies and countless high-profile individuals, the LA scene is always happening – and our LAX location is no exception. In fact, <a href="https://www.atlanticaviation.com/location/LAX">Atlantic Aviation LAX</a> is one of our busiest FBOs across the country.</p>
<p> </p>
<p><img class="left" style="display: block; margin-left: auto; margin-right: auto;" title="" src="https://www.atlanticaviation.com/assets/Uploads/_resampled/resizedimage501334-LAXBlog4.jpg" alt="LAXBlog4" width="600" height="400"></p>
<p> </p>
<p> </p>
<p>To give you an idea of just how busy it is consider that during the basketball and hockey seasons, we host over 45 sports charters per month. We also supply fuel to many of Los Angeles International Airport's GSE operators and commercial airline companies – to the tune of more than 350,000 gallons per year in mogas/diesel. Additionally, our Cargo ITP averages over 22 million gallons per year. Atlantic LAX also provides the ground handling for all foreign dignitaries and world leaders' flights coming in and out of LAX.</p>
<p> </p>
<p>And if that weren't enough to keep us busy, we are always ready for our close-up since many of Hollywood's top TV shows enjoy shooting scenes from our lobby and on our ramp – shows like "NCIS Los Angeles," "House," "Entourage," "Hell's Kitchen," ESPN's "All Access" and more.</p>
<p> </p>
<p>At Atlantic Los Angeles, we're proud to say we serve a diverse clientele which offers up a unique business mix, and we're able do all of this completely in-house with 100% Atlantic-owned equipment, including our own K-Loader, 300 gallon lav truck, airstairs, belt loaders and a paymover that tows up to a 747-400.</p>
<p> </p>
<p><img class="left" style="display: block; margin-left: auto; margin-right: auto;" title="" src="https://www.atlanticaviation.com/assets/Uploads/LAXBlog1.jpg" alt="LAXBlog1" width="600" height="400"></p>
<p> </p>
<p><strong>What's Ahead for Atlantic LAX</strong></p>
<p>Atlantic LAX currently operates on 15.3 acres and can accommodate up to five Boeing 747 aircraft at a time in addition to corporate traffic. In October, we'll be breaking ground on a <a href="https://www.atlanticaviation.com/news/atlantic-continues-major-fbo-expansionrenovation-projects/">35,000-square-foot expansion</a> that includes a new hangar and office space. This addition is slated to be completed August 2015. This will be the first, and so far only, corporate hangar on the field. The demand for this space has been overwhelming and consequently, we're 100% pre-leased.</p>
<p> </p>
<p>Huge thanks to the team of rock stars at Atlantic LAX and our GM Victor Walker for the great work you all do!</p>
<p> </p>
<p><img class="left" style="display: block; margin-left: auto; margin-right: auto;" title="" src="https://www.atlanticaviation.com/assets/Uploads/LAXBlog2.jpg" alt="LAXBlog2" width="600" height="400"><br><br></p>
<p><em>Guest post by Steve Hirschfeld, Atlantic’s Vice President of Regional Operations West Coast.</em></p>Tue, 05 Aug 2014 07:39:20 -0500https://www.atlanticaviation.com/news/the-la-scene-spotlight-on-atlantic-lax/Quality vs. Pricehttps://www.atlanticaviation.com/news/quality-vs.-price/
<p>As a consumer of many things, I have long been a price shopper. Growing up I remember the excitement of cutting coupons with my mother on a Sunday afternoon, and enjoyed watching the savings when we'd finally use them at the grocery store. I still get a thrill from sneaking dollar store candy into the movies, and for many years I'd rather buy five $20 shirts as opposed to one $100 shirt in order to have variety and to be able to say I saved a buck.</p>
<p><br>However, as I've grown older I've began to realize that quality comes at a price. The cheaper items that I bought in my early years ended up being disposable and something that I had to quickly replace. If I wanted something of quality, I needed to be willing to invest a little more of my money, and soon began to realize I was better off in the long run.</p>
<p><br>In general, most businesses have to compete on two levels: price and quality.</p>
<p><br>Competing on price is tough. It's a never ending battle where margins are tight, the focus is on volume and, in return, you sacrifice quality.</p>
<p><br>Competing on quality on the other hand is a different ballgame. At Atlantic, we charge a fair price for a premium product because we have a persistent focus on quality. When you taxi into one of our 68 facilities, you will see our attention to detail. From reinvesting in our facilities, maintaining our equipment, providing comfort and amenities inside of our lobbies, and focusing on our employees to make sure they are greeting you with a smile and a "Be of Service" attitude. We focus on recurrent training, promoting from within and creating a family like atmosphere with outstanding benefits so our employees are happy and, in turn, you are happy. We focus on providing a safe atmosphere and safety culture so our employees take personal pride in handling your multimillion dollar aircraft. We empower our local managers to make decisions in order to keep you satisfied and coming back. And we focus on making you look good because we know we are an extension of your business.</p>
<p> </p>
<p>As you can imagine, all of this comes at a price.</p>
<p><br>When you always price shop for the cheapest bargain, you usually end up getting what you pay for. Sure the fuel may be cheap, but are you getting the type of service and facility you need in order to best serve your passengers? At Atlantic, we want to ensure that your trip is seamless and that we exceed your expectations every time.</p>
<p><br>A few years ago I took a trip out of the country and given my price shopping nature decided to save money on lodging by staying in a no-name hotel I found online. When I checked in, it seemed decent until I realized that there was no hot water available. After my cold shower I turned off the lights, jumped in my cot-like bed, and tried to calm myself down enough to sleep. Moments later I heard scratching sounds on the floor. I jumped up, turned on the lights, and realized that cockroaches like to congregate in the dark. As quickly as I could I grabbed my belongings and left. Although it was the middle of the night, I found a full-service hotel a few blocks away. Not only was I out the cost of the first hotel, but at this point I was happy to pay double the amount to stay in a clean place with hot running water in order to get a good night's sleep.</p>
<p><br>Experience brings wisdom and I’ve learned throughout the years that cheapest isn’t always the smartest choice. I know that there are going to be cheaper options out there, but I'd rather not risk quality for price.</p>
<p> </p>
<p><em>Guest post by Aubrey Welch, <em>Regional Sales Manager.</em></em></p>Tue, 01 Jul 2014 08:45:26 -0500https://www.atlanticaviation.com/news/quality-vs.-price/Acquisitions Bring Valuable Changehttps://www.atlanticaviation.com/news/acquisitions-bring-valuable-change/
<p>The success and growth of Atlantic Aviation over the years has been attributable in no small part to acquisitions. While each and every acquisition presents its challenges, opportunities and risks, one thing has been constant: the people.</p>
<p> </p>
<p>From past acquisitions of <a href="http://airportjournals.com/atlantic-aviation-lands-trajen-fbos/">Trajen Flight Support</a>, <a href="http://www.ainonline.com/aviation-news/aviation-international-news/2007-04-30/atlantic-aviation-mercury-fbos-merge">Mercury Air Centers</a> and <a href="http://www.bizjournals.com/portland/news/2011/07/21/flightcraft-sold-to-atlantic-aviation.html">Flightcraft</a> to our most recent purchases of <a href="http://www.bizjournals.com/kansascity/news/2013/10/28/hangar-10-acquired-by-macquarie.html?page=all">Hangar 10</a> and <a href="http://www.ainonline.com/aviation-news/ainalerts/2014-05-01/atlantic-aviation-completes-acquisition-galaxy-aviation-and-boca-aviation-fbos">Galaxy Aviation</a>, I am always amazed at the level of dedication and professionalism the management teams and employees bring with them.</p>
<p> </p>
<p>For many companies, an acquisition means pushing their culture from the top down. At Atlantic, we have been successful taking the opposite approach. We have aimed to embrace the culture of new employee groups while also implementing best practices. This has resulted in a stronger company and improved safety as well as a highly engaged and professional workforce.</p>
<p> </p>
<p>Hangar Ten (H10) in <a href="https://www.atlanticaviation.com/location/MKC">Kansas City (MKC)</a> is a great example of how we approach integrating new FBOs.</p>
<p> </p>
<p>H10 had a stellar reputation in general aviation, one of the most beautiful facilities in the country and distinct line service uniforms. Yes, we noticed the uniforms. They were professional, uncomplicated and hard to miss.</p>
<p> </p>
<p>It would have been easy to just add MKC to our current uniform program, but we recognized that H10's uniforms made a positive impression on their customers and employees while improving safety due to their high visibility. They were a hidden gem in the acquisition.</p>
<p> </p>
<p>As a result, we incorporated the uniforms and made them our new standard. Atlantic is now rolling out this uniform across the company beginning with Galaxy locations in Florida and Colorado.</p>
<p> </p>
<p>Like those at Hangar 10, new employees bring knowledge, experience and talent that we benefit from and they allow our culture to naturally bubble up and help it grow.</p>
<p> </p>
<p>Today, we are One Atlantic. We reflect the people from all of our acquisitions along the way, at all levels of the company. The people in the building make us proud of the name on the building.</p>
<p> </p>
<p>While we're on the subject, when you see our new uniforms in your travels, let us know what you think. You can't miss them!</p>
<p><img class="left" title="" src="https://www.atlanticaviation.com/assets/Uploads/NewUniforms3.jpeg" alt="NewUniforms3" width="600" height="392"></p>
<p> </p>
<p><em>Guest post by Tim Bannon, Atlantic's Vice President of Regional Operations.</em></p>Tue, 17 Jun 2014 08:04:39 -0500https://www.atlanticaviation.com/news/acquisitions-bring-valuable-change/Atlantic Houston Participates in Wounded Warrior Projecthttps://www.atlanticaviation.com/news/atlantic-houston-participates-in-wounded-warrior-project/
<p>Atlantic Houston (HOU), partnering with <a href="http://www.universalweather.com/">Universal Weather</a>, welcomed aircraft carrying Wound Warriors arriving to participate in the <a href="http://www.woundedwarriorproject.org/">Wound Warrior Project</a> events recently held in Houston.</p>
<p> </p>
<p>Several aviation companies donated their aircraft and Atlantic donated fuel to assist in transporting the Warriors and their families to the event.</p>
<p> </p>
<p>"It's truly heartwarming to listen to the stories of these courageous soldiers and their families," stated Rhonda Davis, Client Relations Manager at Atlantic Houston.</p>
<p> </p>
<p>The Warriors and their families were greeted by the entire staff of Atlantic Houston and presented with gift bags.</p>Tue, 10 Jun 2014 09:56:42 -0500https://www.atlanticaviation.com/news/atlantic-houston-participates-in-wounded-warrior-project/How Atlantic Standards Benefit Youhttps://www.atlanticaviation.com/news/how-atlantic-standards-benefit-you/
<p>Atlantic Aviation is synonymous with exceptional service. As a national chain, we want our customers to receive the same high level of service no matter what location they go to. To make this happen, there are a few key ingredients.</p>
<p><br>First, dedicated, respectful and enthusiastic employees are a must and our employees are simply the best in the industry. Second, for those employees to deliver the level of service they do, they need the proper equipment to get the job done. That is what I am tasked with as the Director of Procurement.</p>
<p><br>Part of my job is to work with our operations to help develop and implement equipment standards. Standards in this case do not imply ordinary or base level, but our shared goal of providing the foundation for exceptional service you expect. Standardization helps us achieve this goal through our daily operations in several ways.</p>
<p>1.<strong> It ensures consistency. </strong>Every location provides service with equipment that is professional in appearance and meets our strict safety requirements.</p>
<p> </p>
<p>2. <strong>It eliminates the learning curve.</strong> When an employee or piece of equipment transfers between locations, employees do not have to learn all new equipment features and interfaces. They are able to be safe and productive immediately.</p>
<p> </p>
<p>3. <strong>It's reliable.</strong> New equipment does not require as much maintenance, which means less down time for repairs and dependable service for our customers.</p>
<p> </p>
<p>4. <strong>It's high quality.</strong> By producing standard pieces of equipment, our vendors can concentrate on the quality of the equipment they are manufacturing because they are not focusing on customizing something different with each build.</p>
<p> </p>
<p>5. <strong>It builds partnerships.</strong> We are able to work with field employees to design equipment that best meets our customers’ needs. And, we are also able to work with vendors who share our values and are committed to a superior product. These partnerships afford all of us the opportunity to be successful.</p>
<p> </p>
<p>6. <strong>It evolves.</strong> Standardization is always a work in progress. As the industry changes and new technologies are introduced, so will our standards.</p>
<p><br>Getting all of our locations up to these standards will take time. I hope you’ll notice the big and small changes happening around Atlantic each time you stop to visit us from <a href="http://www.fly-corporate.com/article/fuel/atlantic-aviation-updates-refueler-fleet">new fuel trucks</a> and GSE equipment to computer equipment, Wi-Fi and coffee upgrades. As we continue to develop our standards and safety protocols, it's all with you in mind.</p>
<p> </p>
<p><em>Guest post by Todd Baker, Atlantic's Director of Procurement.</em></p>Thu, 29 May 2014 08:55:29 -0500https://www.atlanticaviation.com/news/how-atlantic-standards-benefit-you/Atlantic Teams with Garsite for Refueler Purchasehttps://www.atlanticaviation.com/news/atlantic-aviation-teams-with-garsite-for-refueler-purchase/
<p>Atlantic Aviation has selected <a href="http://garsite.com/">Garsite</a>, the leading manufacturer of aircraft refueling products in North America, to replace approximately 20 percent of its refueler fleet.</p>
<p> </p>
<p>Atlantic Aviation chose Garsite for its customer service and attention to detail, as well as its reputation in the industry and among Atlantic employees. Additionally, Garsite was able to re-engineer components to meet Atlantic Aviation's operational needs.</p>
<p> </p>
<p>"Garsite makes a quality product that our employees like and is easy to use," said Todd Baker, director of procurement at Atlantic Aviation. “We've enjoyed working with Garsite for three years. Their dedication to quality and willingness to help us design refuelers that meet our needs makes them a good fit."</p>
<p> </p>
<p>Since 1952, Garsite aircraft refuelers and hydrant dispensers have been the refuelers of choice by major in-to-plane fueling companies, oil companies, airlines, freight distribution companies, and fuel marketers around the globe. Garsite refuelers and aviation fueling systems are in service every day at nearly every major U.S. airport and in over 80 countries on six continents. In its 62-year history, Garsite has produced more than 15,000 pieces of aviation refueler equipment.</p>
<p> </p>
<p>"We appreciate the opportunity to work with the team at Atlantic Aviation," said Paul Sundby, director of sales at Garsite. "With a common culture of providing premier customer service, quality and safety, we look forward to supporting them as they continue to grow as a leader in aviation services."</p>Thu, 08 May 2014 07:56:02 -0500https://www.atlanticaviation.com/news/atlantic-aviation-teams-with-garsite-for-refueler-purchase/The Importance of Mentors https://www.atlanticaviation.com/news/new-blog-entry-page-3/
<p>Growing up, I would hang on every word my grandparents would say. "Traci, be an honest person with integrity." "Be confident." "Don't rush life." "Stay young while you can. Life is going to fly by so fast." "Set an example to others and be a leader, not a follower."</p>
<p> </p>
<p>Of course, as a kid and even as a young adult, I didn't realize that those words of advice were all part of being mentored.</p>
<p> </p>
<p><a href="http://en.wikipedia.org/wiki/Mentorship">Mentoring</a> is near and dear to my heart. I often sit back and wonder where my life and my career would have ended up without mentors. Mentors in my life were the people who truly cared about me as an individual. </p>
<p> </p>
<p>Just three months into my college career I quit school and got a quick reality check after I realized I needed a real job. Obviously, I had no idea which direction my career would take. But I saw an ad that intrigued me: Need outgoing, friendly CSR at Lakefront Airport. Please apply in person.</p>
<p> </p>
<p>I will never forget pulling up to the hangar thinking, "Wow, I had no idea this place even existed." I walked into a group of 10 other applicants and heard my grandma's voice, "Be confident, Traci." Sue Sommers, who is now our VP of Sales and Marketing interviewed the group and offered me the position.</p>
<p> </p>
<p>My first day on the job was extremely intimidating. I kept thinking, what in the world does Alpha Mike mean? From day one, Sue took me under her wing and told to me, "Just listen to what I say and watch how I act with customers." This was some of the best advice I have ever received. With Sue by my side, it didn't take long for me to realize that aviation was where I belonged. It just felt natural, like I was right at home.</p>
<p> </p>
<p>Over the years, I have held several different positions, including general manager, but the one thing that has not changed is having mentors like Sue. Mentors allowed me to gain confidence and led me to realize that I could reach milestones I never thought were possible.</p>
<p> </p>
<p>In speaking with some of my colleagues throughout Atlantic Aviation, it's astonishing how many of us look up to our leaders and have been brought up through the ranks with a mentor by our side. Recently, after one of our Atlantic Attitude classes, one of the employees approached me and said she was going to seek out a mentor and couldn't wait to grow with the company. She said I gave her hope!</p>
<p> </p>
<p>One of my greatest accomplishments is to be able to take what I have learned from Sue over the past 25 years and become a mentor myself. What a great feeling to know that I have earned that type of respect from another person.</p>
<p> </p>
<p><em>Guest post by Traci Fremin, Regional Sales Manager.</em></p>
<p> </p>Tue, 29 Apr 2014 09:06:04 -0500https://www.atlanticaviation.com/news/new-blog-entry-page-3/Atlantic Aviation Makes Donations to Angel Flight and World Visionhttps://www.atlanticaviation.com/news/atlantic-aviation-makes-donations-to-angel-flight-and-world-vision/
<p>Donations in the name of Atlantic Aviation were recently given to World Vision and Angel Flight by <a href="http://unitedconstruction.com/">United Construction</a>. The donations were in appreciation of the working partnership with Atlantic on the Reno construction project.</p>
<p><br><a href="http://www.worldvision.org/">World Vision</a> is a Christian humanitarian organization dedicated to building a better world for children in over 100 countries.</p>
<p><br><a href="http://www.angelflight.com/">Angel Flight</a> is a group of pilots and aircraft owners who provide free transportation to needy patients seeking medical assistance.</p>
<p><br>"We are appreciative to United Construction for making donations in Atlantic's honor to two very important charities," stated Jay Hamby, Regional Vice President.</p>Mon, 28 Apr 2014 03:58:00 -0500https://www.atlanticaviation.com/news/atlantic-aviation-makes-donations-to-angel-flight-and-world-vision/More Than a Name: It's Who We Are & What We Dohttps://www.atlanticaviation.com/news/more-than-a-name-its-who-we-are-and-what-we-do/
<p>Wow, what a busy time it's been lately! As I've given this some thought, I realize that it's been an exciting time for all of us at Atlantic Aviation. It feels a little like it did back in 2005-2007, when Atlantic was expanding faster than any FBO organization in general aviation.</p>
<p> </p>
<p>With the recent acquisition of <a href="http://www.bizjournals.com/kansascity/news/2013/10/28/hangar-10-acquired-by-macquarie.html?page=all">Hangar 10</a> and the <a href="http://www.ainonline.com/aviation-news/ainalerts/2013-12-17/atlantic-adds-galaxy-aviation-its-fbo-portfolio">Galaxy Aviation chain</a>, it's no wonder this has a similar feel for many of us. This also comes at a time when we are reinvesting in the various aspects of our business and renovating many of the locations throughout the company. Is it any surprise that we are feeling a little bit busier?</p>
<p> </p>
<p>I remember something our CEO Lou Pepper said a few years ago, "We didn't set out to be the biggest FBO network; our goal is to the best FBO network in the industry." Our actions are now speaking louder than our words.</p>
<p> </p>
<p>In my opinion, what sets us apart in the industry is our uncompromising focus on safety and service. However, we couldn't achieve all of our recognized goals without having an incredible team of dedicated employees that are woven into the fabric that is Atlantic Aviation. Over the years, during interviews with <a href="https://www.atlanticaviation.com/careers/">prospective line service technicians (LSTs) and customer service reps (CSRs)</a>, I've often been asked the same questions, "What is Atlantic Aviation and what do you do?" I believe that Atlantic isn't as much about the bricks and mortar that make up our physical locations, it's really more about the quality employees who provide the highest standard of service in support of our operations. It's as simple as people serving other people.</p>
<p> </p>
<p>To be successful, it's important to be committed – to our customers, the general aviation industry and each other. </p>
<p> </p>
<p><span style="text-decoration: underline;"><strong>Our Customers</strong></span><br> We are dedicated to our customers with support services and facilities of the highest quality and industry standard. Through sincere motives of providing you a valued service experience, we always seek to remain worthy of your support and trust.<br><br><span style="text-decoration: underline;"><strong>Our Industry</strong></span><br>We strive to be a premier aviation service and support company that provides the highest quality of dedicated service to our customers, with an uncompromising focus on safety, while seeking a fair return on the investments we've made.<br><br><span style="text-decoration: underline;"><strong>Each Other</strong></span><br>We treat each other as we would want to be treated, with respect and appreciation. We share the responsibility for and satisfaction of maintaining a supportive environment where each of us can benefit from the prosperity we achieve by working to our fullest potential.<br><br>Thanks to you, Atlantic is well on its way to becoming the best FBO network in the industry.</p>
<p> </p>
<p><em>Guest post by Jay Hamby, Atlantic's Vice President of Regional Operations.</em></p>Tue, 15 Apr 2014 07:49:28 -0500https://www.atlanticaviation.com/news/more-than-a-name-its-who-we-are-and-what-we-do/Atlantic Continues Major FBO Expansion/Renovation Projectshttps://www.atlanticaviation.com/news/atlantic-continues-major-fbo-expansionrenovation-projects/
<p>Atlantic Aviation announced several major renovations and expansions across its network, including a new hangar at Los Angeles (LAX) and renovations at Teterboro (TEB) and Stewart (SWF).</p>
<p> </p>
<ul><li>LAX—<a href="http://investor.shareholder.com/mic/releaseDetail.cfm?ReleaseID=833638">$7.2 million investment</a> that includes a 36,000-square-foot hangar with 5,000 square feet of office space scheduled to begin in Q2 2014.</li>
</ul><p> </p>
<ul><li>TEB—$4.1 million investment that includes additional seating areas in passenger and pilots lounges, a completely reconfigured front desk area that will expedite traffic flow throughout the facility, and a spectacular panoramic view of New York skyline.</li>
</ul><p> </p>
<ul><li>SWF—$900,000 investment in Newberg, N.Y., that completely rebuilds the existing FBO from floor to ceiling with beautiful aesthetics, improved traffic flow, view of ramp, and enhanced passenger and pilot amenities.</li>
</ul><p> </p>
<p>"When it comes to improving our facilities, Atlantic is all in," stated Louis Pepper, CEO of Atlantic. "In addition to improving the surroundings, new construction is also efficient and helps our customers fulfill their mission. That's why we're here in the first place."</p>
<p> </p>
<h2><span style="text-decoration: underline;" data-mce-mark="1">LAX Hangar Renderings</span></h2>
<p><img class="left" title="" src="https://www.atlanticaviation.com/assets/Uploads/LAX-Render-1-Blog.JPG" alt="LAX Render 1 Blog" width="599" height="337"></p>
<p> </p>
<p><img class="left" title="" src="https://www.atlanticaviation.com/assets/Uploads/LAX-RenderBlog.JPG" alt="LAX RenderBlog" width="599" height="337"></p>
<p> </p>
<h2><span style="text-decoration: underline;" data-mce-mark="1">TEB Lobby Rendering</span></h2>
<p><img class="left" title="" src="https://www.atlanticaviation.com/assets/Uploads/TEB-Render-Blog.PNG" alt="TEB Render Blog" width="597" height="608"></p>
<p> </p>
<h2><span style="text-decoration: underline;" data-mce-mark="1">SWF Lobby Renderings</span></h2>
<p><img class="left" title="" src="https://www.atlanticaviation.com/assets/Uploads/SWF-Render-Blog.PNG" alt="SWF Render Blog" width="599" height="298"></p>
<p> </p>
<p><img class="left" title="" src="https://www.atlanticaviation.com/assets/Uploads/SWF-Render-1-Blog.PNG" alt="SWF Render 1 Blog" width="599" height="290"></p>
<p> </p>Thu, 20 Mar 2014 10:23:30 -0500https://www.atlanticaviation.com/news/atlantic-continues-major-fbo-expansionrenovation-projects/Finding Balancehttps://www.atlanticaviation.com/news/finding-balance/
<p>One item that you learn studying finance is the importance of what I call the Big Three Stakeholders: investors, employees and customers. In class, we would argue which one was the most important or in what order should we state them. After all, you can’t have a business unless someone provides capital for your business. But, your business will not make a profit without customers. And, you can’t provide a product or a service without employees.</p>
<p> </p>
<p>Obviously the answer is you have to balance all three. Each one is important and required in their own right.</p>
<p> </p>
<p>Investors deserve a return on the monies they are providing for the company and, if management does well, that return can be high. A high return is not a sign of greed; it’s a reward for someone taking a chance. Customers deserve a good product or service. If you provide that service/product in a superior fashion, customers see the value and they continue to use your product or service and tell others about it. Employees are the ones that provide that service or build that product. They should be trained, communicated to and adequately rewarded for providing these items. By finding the balance of all three of these stakeholders, the outcome is a great company.</p>
<p> </p>
<p>At Atlantic, I feel we do have a great balance.</p>
<p>• <a href="http://www.macquarie.com/mgl/com/mic">Our investors </a>are very engaged and supportive of our business. They continue to allow us to plow back cash flows into the company for remodels, new equipment and technology, and new business ideas at the airports at which we reside. We are extremely pleased that they are allowing us to expand our business into the Florida and Steamboat, Colo., markets.</p>
<p>• Our customers give us amazing feedback that they actively seek out an Atlantic base because of our facilities, service and safety. We are always looking for new ways to support our customers and show them the <a href="https://www.atlanticaviation.com/[sitetree_link,id=]">unique advantage </a>that truly is Atlantic.</p>
<p>• <a href="https://www.atlanticaviation.com/careers/">Our employees </a>are at the core of this value proposition. We have introduced more training, more pay for performance programs, and great benefit and 401k options. We continue to develop new plans to support our employees and foster the Atlantic family culture. We pride ourselves on giving the general managers the right balance of centralized support and autonomy to run their business.</p>
<p> </p>
<p>We are proud of each one of our Big Three Stakeholders – they are good at what they do and the core of what makes Atlantic the industry leader.</p>Wed, 19 Mar 2014 07:49:35 -0500https://www.atlanticaviation.com/news/finding-balance/