For any of the above issues, the cartridge can be removed and replaced

Ensure that genuine HP ink cartridges are used

Allow the printer to rest

The HP Envy 4500 troubleshooting fixes issues under different classifications, for the printer Setup (123.hp.com/setup), installation and other associated updates.

If the installation disc does not start, accomplish a manual setup using the 123.hp.com/envy4500 troubleshooting guide

Our efficient, knowledgeable and brilliant engineers can fix all issues and will provide you with clear and precise instructions. Call us toll free at +1-855-567-2017 to avail of our backend services.

HP Envy 4500 Troubleshooting Scan

Network Scanner Connection Errors are well-resolved with the http://123hpcomsetup.comtech365.com/envy4500-troubleshooting/ guide

Issue:

Perform the following steps: if the scan fails and the document is not found when you try to scan:

First classify the error into either a scan-related issue or a print-related issue or both

When error is for both:

In the case of a Wireless connection:

Verify if the Printer Does Not Maintain Wireless Connection

For a Wired connection:

Check if the Ethernet port cable has been connected to the router

Restart both the printer and the router and all other related devices

Turn printer off

Connect printer power cord directly to the power outlet

At this point, close all programs

Shut down the computer

Restart both printer and the computer on

Click on Scan a Document or Photo to attempt a scan

Printer connection status and network connectivity has to be checked

Make sure that the wireless signal is turned on for wireless connections

Ensure that the cable is connected to the Ethernet port and green light is on, in wired connections

Start the scan doctor and Run Print

Click on Fix Scanning to fix the problem

You can now test the scan

Uninstalling and reinstalling the printer software

Windows Image Acquisition Settings has to be checked, which is responsible for communicating between the computer and scanner

The firewall has to be temporarily disabled so that it does not block the network printer communications

HP Envy 4500 Troubleshooting Copy

Some common quality issues with the Copy function are:. The output has a poor resolution, the printing may be in vertical and horizontal lines, and printouts may have color bands.

The 123.hp.com/envy4500 troubleshooting guide proposes the following:

Cleaning:

If the scanner is not clean, generally lines and color bands appear on the printout. Clean all trace of fingerprints, dust, debris, and smudges from the scanner’s glass. The document feed slot and the lid should both be cleaned with a soft, lint-free cloth.

Dust and paper residue accumulates into the ADF or automatic document feed rollers. Turn off the printer off to clean this.

Settings:

Copy Settings:

To improve Print quality: change copy settings

On the printer’s control panel, press the Copy button

Select Settings and Look for Optimization or Quality once you select Settings

There are several modes you can choose from such as Reduce/Enlarge, Optimize, Draft Mode etc. to enhance the quality of your output

Resetting the printer

Remove all items from the ADF and scanner glass

Close the lid of the scanner

Disconnect the power cord and Wait for at least 60 seconds

Recalibrate the printer

Reconnect the power cord

Load the required document and copy once again

Servicing the Printer

Call for a printer servicing if none of the above resolutions help

HP Envy 4500 Troubleshooting Ink cartridge problem

Cartridges missing or incompatible cartridge are problems usually encountered with ink cartridges

Check ink cartridges compatibility to the printer

Load the black ink cartridge in accordance to the number prescribed for a particular region

Electrical cartridge contacts’ cleaning

All electrical cartridge contacts including the contacts on the cartridge and the ones located inside the printer should be cleaned with a swab or a lint-free cloth

Let the cartridges dry out for about 10 minutes before inserting them back again

Resolve the cartridge issue by removing and reinserting the cartridges

Restarting the printer would also be another solution

Disconnect the power cord, wait for about 10 to 15 minutes, when the printer power is still on

Connect the power and turn the printer on again

Checking if the cartridges are in their right positions

Remove the black cartridge first and then replace

Next, remove the tri-color cartridge and replace

Check for error messages once you close the scanner lid

Printer not found HP Envy 4500 Troubleshooting

Network driver downloads (http://123hpcomsetup.comtech365.com/envy4500-driver-download) and setup in the Windows OS can encounter the following problems:

Unable to find printer and Printer not found

Restart the computer, router and the 123.hp.com/envy4500 printer, by turning them off and on

The power cord has to be disconnected from the printer and all related devices

Reconnect the power cord and turn on all devices again

Checking the printer’s network connection

Wireless Connection: The Wireless signal on the printer should turned on

Wired Connection: A steady green light should be seen

Connecting to the printer network manually

The 123.hp.com/envy4500 printer will automatically be found by the HP installer

The wireless can be setup with the help of the Wireless Setup Wizard

Reinstall the HP driver and software once again

Running the Scan Doctor

The Scan Doctor is a free tool provided that helps diagnose and resolve scanning and printing problems

Disabling the firewall software on the computer temporarily

The firewall blocks threats and sometimes also blocks any communication between the printer and the computer

Especially when the setup is not complete, uninstalling the HP driver and software can be helpful

Unboxing, Setting Up, and Installing theHP Envy 4500 Printer

HP Envy 4500 Troubleshooting Clear Paper Jam

A ‘Paper Jam’ error is displayed when the 123.hp.com/envy4500 printer stops printing feeding pages during printing

The printer’s control panel displays a brief instruction on removing paper jams.

Disconnect printer power cord

Open the access door of the cartridge

Remove the jammed paper from the cartridge access area

Take care to see to it that you do not tear whole sheets of paper

Gently remove any bits of torn paper jammed in the rear roller by lifting the paper path cover

From the duplex path cover, remove all torn and bits of paper located right beneath the paper path cover

Click both the duplex and the paper path covers back into their places

The cartridge access door can now be closed

The 123.hp.com/envy4500 printer should be placed on a flat surface so that the input tray does not bend

All obstructions such as small objects, pens, pencils etc. should also be cleared

The printer can be turned gently to look for any pieces of paper trapped in the input tray

After a complete check you can now return the printer to its normal position

Clear all display messages on the control panel after connecting the printer power cord

Any paper jammed in the input tray can be cleared

Pull out the input tray

Remove all the loose sheets

Remove any visible and remaining bits of paper

Put the printer power off

Wait for 30 seconds before you turn the printer power on

To test printing ability print a Printer Status Report

Get the printer serviced if the error still persists

HP Envy 4500 Troubleshooting fax

Faxing issues resolved by 123.hp.com/envy4500 Troubleshooting are as follows:

Faxes are received but cannot be sent

Verify the dialed number verification – if the number is correct and all digits to access the long distance service are present

For Speed Dial computers: Dial manually out of the HP printer by printing a page to fax separately

The appropriate Tone Dialing or Pulse Dialing option should be available and selected in the HP fax

For manually sent faxes (not from the computer) connectivity between the computer and the printer has to be checked

Click on Status in the HP Director Application

Verify physical cable connection between both devices if the Status is disconnected

Intermittent fax failures

Fax communication can fail if the phone cable is coiled and too long or there is a static in the phone line

The telephone service provider should be notified immediately to rectify the static phone line – One of the most common causes of the intermittent fax failure is the poor quality of the phone line

Echoes and cross-talks in the line are as a result of long and coiled cable lines besides the loss of signal strength – always use the original fax cables provided along with your HP product for safety

HP Envy 4500 Troubleshooting ePrint

When a print job is sent to the ePrint email address, the print output is not received

To resolve the issue:

The123.hp.com/envy4500 printer should be on and connected to a network

Wired Ethernet connection process:

The cable and the Ethernet port of the printer has to be checked

A steady green link light and orange activity light should be present indicating that the cable is connected

Wireless Network connection process:

Once you turn the wireless feature on make sure that the printer and the computer are both connected to the same network

The web services should also be active and on

Troubleshoot the Wireless Network Connection if the web service does not connect

The latest version of the firmware has to be updated

The 123.hp.com/envy4500 printer’s control panel should be checked for any error message

Check the email and print job requirements

The correct email address should be present in the To: field, with no additional addresses

Some text should feature in the Subject Line

Only 10 attachments and total file size of less than 10 MB can be sent at one time

Check the print history queue (optional)

If the print job is displayed in the ePrint history, then wait for the printer to receive the job

Rectify and resend the print job if an error message is displayed

If the ePrint does not function, troubleshoot network connection and resolve common connection issues