Job Duties: The Shift Lead serves as an inte­gral part of a team deliv­er­ing a top-notch cus­tomer expe­ri­ence at an inti­mate, dynam­ic food mar­ket. You are a key part of the store cul­ture, a leader in prod­uct knowl­edge and high­ly influ­en­tial in how you engage with cus­tomers. You are the first to learn, share, and inspire your team mem­bers through approach­a­bil­i­ty and action. You also know how to turn mild cus­tomer curios­i­ty into intense inter­est.

Shift Leads set the cul­tur­al tone for the store through excel­lent cus­tomer ser­vice and man­age­ment.

Pri­ma­ry respon­si­bil­i­ties include:

Pro­vides a lead­ing exam­ple of cus­tomer ser­vice.

Pro­vides day to day man­age­ment for the floor team – rough­ly 10 peo­ple at any giv­en time.

Writes sched­ule

Trains team

Man­ages store asso­ciate posi­tions and dai­ly check­lists

Floats on the floor, serv­ing as a resource to indi­vid­ual depart­ments. Works col­lab­o­ra­tive­ly with depart­ment lead­ers to cre­ate a uni­fied store expe­ri­ence.

Serves as the point per­son for the over­all store appear­ance dur­ing the day.

Require­ments:

Excel­lent com­mu­ni­ca­tion skills and will­ing­ness to work as part of a team