Type of Traveler

Rating summary

Even rooms facing highway were quiet. Elevators were quick and efficient. (CavsFan2014)

Sep 28, 2014

Beware: if there are more than 2 of you, you will get a King and a full sized sleep (of can't sleep) sofa. (alwayscruzin)

Sep 18, 2014

338 was a quiet room but so were all rooms on our floor (sue o)

Sep 15, 2014

Specify not to stay in a room facing the Interstate. (Rene B)

Sep 04, 2014

The receptionist willingly seeks out your needs and satisfy's them with a suitable room. (leonard y)

Sep 03, 2014

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Brenda B

Minneapolis, United States

“Our choice when in this area”

Reviewed

February 23, 2015

Trip type:

Family

Comfortable beds, puffy comfy bedding. Good hot breakfast, with plenty of choices. No stale muffins and a cup of coffee here! Cookies and hot chocolate in the lobby. Overall a nice homey feel. Only negative was that the Internet was pretty slow in the room, though a little better if you sat out in the lobby.

Stayed

February 2015

Rooms

Value

Sleep Quality

Location

Cleanliness

Service

Review collected in partnership with this hotel

Sandra W, General Manager at Country Inn & Suites Naperville, responded to this review,

February 25, 2015

Thank you, Brenda B., for your business and for writing a review of your recent visit. We value your loyalty to our hotel, and are happy to know that our comfy pillow-top mattresses and extensive hot breakfast buffet play a role in overall satisfaction. (Of course, you can never go wrong with freshly-baked cookies and hot chocolate!)
I am sorry you experienced slow service with the Internet connection. We are in the process of adding more bandwidth as well as additional access points for coverage, which should help to alleviate this concern during future visits.
We will look forward to welcoming you again soon!

Shannon D

Fishers, United States

“Over and above”

Reviewed

February 17, 2015

Trip type:

Family

Our hockey team stayed at the Country Inn & Suites for a weekend. The staff placed Good Luck stickers on every one of our players doors and in the lobby. My son was celebrating his birthday while we stayed, the staff brought up a Birthday "Towel Cake" and a treat bag. The boys all loved the free hot chocolate with marshmallows, whip cream and chocolate chips in the lobby.

Stayed

February 2015

Rooms

Value

Sleep Quality

Location

Cleanliness

Service

Review collected in partnership with this hotel

Sandra W, General Manager at Country Inn & Suites Naperville, responded to this review,

February 18, 2015

Thank you, Shannon D, for taking the time to share your comments regarding your recent visit to the Country Inn & Suites Naperville. We LOVE hosting sports teams, and are so very happy to read that we exceeded your expectations! Our team is committed to making each and every one of our guests feel special, and I am happy we were able to play a role in your son’s big day. We hope you will think of us the next time you are in our area, and hope you will share your enthusiasm about our great hotel with other sports teams and families you know that may be traveling this way. We look forward to the pleasure of seeing you again.