White Papers and Technical Documents - EAM Asset Management

Purchasing a service management software solution is no simple task. Managers
can’t scribble out a shopping list, clip a few coupons, and stroll down
shelf-lined aisles looking for daily specials. Even shopping for a high ticket
item, like a new fleet vehicle, is an easy feat compared to investing in
software. Software doesn’t have tires to kick. You don’t get to take it for a
quick spin around the block to see how it accelerates or handles a curve.
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People throughout your organization are called upon daily, if not hourly, to
make decisions that affect your business performance. Who could blame you for
wanting them to make the right decision and make it quickly? But no matter how
experienced and dedicated your employees are, they’ll only consistently make
the right decision if they consistently get easy access to clear, accurate, and
actionable information. What can you do to help them—and your company?
Identifying and implementing the right business intelligence (BI) solution is
an essential step.
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Whether you’re scheduling your field service workforce, equipment, tools, or
other assets, one of the biggest challenges of service optimization is finding
ways to increase customer service levels while reducing your operational costs.
You’re often faced with the inherent conflict between sending the most
cost-effective resource and sending the best qualified one. When dispatching
field resources, you must take into account factors such as geography, parts
required, breaks, unforeseen emergencies, service levels, and other
constraints.
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Organizations with major facilities have been practicing enterprise asset
management (EAM) for years. Today, however, successful ones are relying more on
technology and smarter asset management—a requirement for staying competitive
within an uncertain economy, growing global competition, added regulatory
pressures, and an aging infrastructure.
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