Q. How do I make more labels?

Q. When I double-click on a email, it disappears. Why?

A. Always single-click to open a message from your inbox. Double-clicking will very often send the message to spam, because the spam button in the message is located near where the title is in the inbox.

Q. I also get EvCC mail through a proxy account. What happens to that?

A. Your proxy has been recreated in Gmail.

Q. How do I get to the proxy?

A. In the upper right corner in Gmail, click on your name. In the dropdown menu, there will be a list of the proxies you belong to and a link in the lower right to switch accounts. Click on the account and select switch accounts to open the proxy account in a new tab.

Q. How do I send out mail from the proxy without including my name?

A. Mail sent from a proxy account will always include the sender's address as well. This is set by Gmail.

Q. When I mail a group, why does it not show up right away?

A. When someone sends an email to a group, there will be a delay before it gets emailed to the other employees. The message does appear in the group. Also, the sender does not get a copy of the email.

Q. Can I tell if someone read an email?

Q. Can I set the priority for an email?

A. No. Google allows the recipient to set the priority for the email, so you can't set the priority as a sender.

Q. I'm still getting spam. Why isn't Google catching it?

A. There are no spam filters that are 100% effective all the time. Google has some of the best spam filters around, and you can review the tutorial to find out more about spam precautions you can take.

Q. Can I sort the columns in the inbox?

A.No. Users have been asking Google to add that feature, and they are considering it. In the meantime, it is often faster and better to use the Gmail search.

Q. How do I get a message from the archive back to the inbox?

A. When you archive a conversation, it moves it to the All Mail label. To get it back, go to All Mail in the left column of your inbox. Find the conversation, select it, and click on the button at the top that says Move to Inbox.