Your Dental Manager

Welcome

Thanks for visiting Your Dental Manager.

Please do spend some time exploring the site to see the many ways in which we can help you and your team Bridge the Management Gaps within your dental practice and ultimately grow your business. Look behind the images on each page to find out more.

What Are Your Management Gaps?

Each dental practice is unique and we will get together to understand and explore the different ways you manage the practice, identifying vital areas where there is no-one willing or able to deliver effectively. Often you will already be feeling the pain of known Management Gaps which can lead to some quick wins.

Working Long Hours?

Are you one of the many dental practice owners working long hours in surgery and then trying to manage the business and your busy team in the evenings and at weekends?

Would you prefer to focus on the clinical care of your patients and spend less time running the business?

Struggling with all the demands from staff, patients, CQC and others?

Are there things you want to change in your practice but never quite seem to get around to doing?

Maybe it is time to Bridge the Management Gap and start to make a difference with the benefit of an improved work-life balance.

Management Gaps

We review essential aspects of business management including communication, marketing, organisation, people, financial, patient journey, customer service, performance management, strategy, planning, monitoring and control to identify gaps which can be usefully filled.

There are several solutions to Bridging your Management Gaps and together we will agree the right way forward for each, including mentoring, training, implementing of new systems through to supporting you on an ongoing basis with specific aspects of your business.

Examples of Support Given to Practices

Implement telephone call-handling services to take pressure off busy receptions

Implement on-line CQC Compliance tracking systems

End-to-end recruitment of Business Managers

Support with practice recruitment including shortlisting and interviews

Weekly management reports on practice and individual performance

Examples of Support Given to Practices

Annual forecasting and monthly reports on profitability and cash-flow

Book-keeping services

Patient Journey/Customer Service Training

Practice marketing including management of practice social media and FaceBook advertising campaigns

Sponsorship packages with local sports clubs

Examples of Support Given to Practices

Campaign to recruit dentists into a dental referral centre

Lapsed patient reactivation

Production of a practice marketing plan

Coaching for Practice Managers

Guidance and advice to Principals and Practice Managers on varied management issues

Support with under-performing team members

Just A Consultant?

No - our initial consultancy work helps identify essential change and improvements but in many respects this is the easy part!

We have all been presented with and created lists of things we should or shouldn't be doing to improve our businesses and there is certainly no shortage of good advice. The key to it all is delivery and knowing how to deliver change and improvements which you know need to be made.

My ongoing support will help make those changes within your team and practice either directly or through supporting and mentoring yourself and your manager.

How Does It All Work?

The services we provide are very flexible and very much built around what you and your business needs.

There will be an initial visit to scope out the Management Gaps, meet the team and get to know your business better. At the end of this visit we will create a clear plan of action and likely timescales.

Delivery of the plan and on-going support can be undertaken remotely using email, telephone or Skype at a time to suit yourself and also through agreed half or full day visits.

Pay only for support you want, at the time you need it most, using a simple hourly or daily rate.

Your Dental Manager?

With hands on experience of running a successful six-surgery dental practice, a wealth of commercial experience and several years working with a wide range of independent dental practices across the UK, I can offer an affordable & flexible alternative to employing your own Business Manager

Dentists and Practice Managers today need far more than clinical knowledge to run a successful business. Regulation, patient demands, competition and a changing economic climate mean that effective management is even more important for yourself, your staff and your patients.