Frequently asked questions

Frequently asked questions

Frequently Asked Questions

Drop us an email if you couldn't find an answer to your question in the following list.

What is Mining as a Service?

Mining as a Service (MaaS) is a simple cloud service where you buy mining (hashing) power and decide which cryptocurrency you want to mine.

How does this Mining as a Service differ from other mining providers?

With us you don’t have to understand the nitty gritty of mining. That is our job. In other words, you decide what to mine and then layback while we mine for you.

Can I use your services if I'm not a NZ resident?

Yes you can use our services wherever your physical locations is. We have customers all around the world.

Can I suspend my plan?

Yes you can suspend your plan for up to 6 months. When you resume your plan within this period you don't have to pay the setup fee again.

Which cryptocurrencies are available?

At this moment it is Sumokoin, Ethereum, Monero and Electroneum, but check out our roadmap to see when we will add more cryptocurrencies.

Which payment services do you support?

We accept all major credit cards and soon we will accept also crypto payments.

What if I want to change the currency I am mining?

It's quick and easy with us to switch between the offered mineable cryptocurrencies. You can do it unlimited number of times (but once a day) and one change per month is even for free. For the next changes, there is a small administrative fee.

How long are your contracts?

We have Open term contracts that give you the right to get at least 3 years of mining service. But you also have the freedom to cancel your contract at any time.

Can I cancel my contract?

Yes, you can cancel your open term contract any time.

Can I get refund?

There is no refund, since we work with Open term contract. It allows you to cancel your contract and payment at any time with one month notice.

What am I paying for?

We will keep the costs and our fees transparent for you, so that you can be sure that we are not charging you unfair rates. Your payment covers all electricity, space, infrastructure, maintenance and other costs for the duration of the contract.

How do I know that your mining infrastructure is working optimal?

We have been mining for a long time and have optimized our infrastructure to be maximal profitable such that we can offer it now to others to benefit from our improvements.

Who are you?

Mining4us is a legal company registered in New Zealand. We are a group of crypto enthusiasts who decided to make mining accessible for the greater public, fair and as profitable as possible for you by giving you maximal flexibility.

Are you environmentally sustainable?

We believe that any economic development, thus also business depending on crypto mining, should always be carbon neutral even if it costs a bit more. New Zealand is a perfect place to mine due to the high supply of renewable energy, and moderate climate. Our electricity consumption depends for at least 85% on renewable energy and we are continuously looking to increase this until we have reached the 100%.

Other questions?

By using the website and/or the service, you agree to the terms and conditions. If you do not agree, do not use the site and/or the service. Mining4us reserves the right, at its sole discretion, to amend, change, modify, add or remove portions of these terms of service as published on mining4us.com, at any time. Your continued use of the website and/or the service following the published updates to the terms will mean that you accept and agree to the changes.