Sustained competitive advantage comes from continuous innovation.&nbsp; In this session you will discover how engaged employees deliver exceptional client experiences, which drives better business performance.&nbsp; Learn how IBM is the only company who can harness the powerful combination of the leading enterprise social engagement platform, social analytics, and the necessary social fabric to help you energize lifes work and drive business results.&nbsp; You will also hear “Best Day of My Life” artists American Authors, and, following a long-standing Lotusphere tradition, they will be joined by a surprise guest speaker.&nbsp; Who will it be?