a passenger measurement solution
called Blip Track from Denmark-based BLIP Systems. Installed by
Lockheed Martin, the solution
helps the airport to understand
how passengers move through
the terminal, so officials can
understand and improve the travel
experience. In addition, passengers
are provided with real-time
information in key areas such as
security, allowing them to plan their
journey through the airport. The
technology also helps the airport
measure, manage and deliver on key
passenger experience initiatives in
conjunction with TSA.

The solution works by collectingnon-personal data from passengermobile devices, such as phonesand tablets, using sensors. Byre-identifying the devices frommultiple sensors, the travel times,dwell times and movement patternsbecome available. Importantly,the solution does not send ortrack any personal information;it simply monitors the numberof mobile phone signals ina given area. The solution iscloud-based, which removes theneed for any additional hardwareand provides a much quickerdeployment timeframe.

The data helps Cincinnati/
Northern Kentucky better plan
staffing patterns and can give early
warning if areas in the terminal are
becoming congested, so bottlenecks
can be prevented and processing
times can be reduced.

From a passenger perspective,
the solution also has allowed the
airport to display accurate queue
wait times on screens and on its
website, helping the traveler by
reducing frustration and allowing
him or her to enjoy a more stress-free and pleasant transit experience.

The solution has given the airport
the ability to proactively collaborate
with its stakeholders, TSA and
its airline partners. Prior to the
new solution, the airport typically

BY CHRISTIAN
BUGISLAUS CARSTENS

Cincinnati/Northern KentuckyInternational

REDUCES

TSA Queue
Wait Times

For many travelers, the most stressful part of catching a flight is waiting in line at security. The uncertainty
surrounding how long the process
will take weighs heavily on the
mind, particularly when confronted
with what appears to be a lot of
passengers in line in front of you.

At Cincinnati/Northern Kentucky
International, a new passenger
measurement technology has
helped to reduce wait times and
permit passengers to exit the line
faster. Initial studies show a 33
percent reduction in queue times.

Over the past 10 years,
Cincinnati/Northern Kentucky
has become more of an origin/
destination airport as opposed
to a connecting hub. This is a
significant dynamic change because
it means that more passengers
need to be processed through TSA
checkpoints. In addition, TSA has
gone through significant changes in
how it processes customers.

To help handle the increased
passenger numbers smoothly and
efficiently, the airport implemented