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Has your sister been cheating or using invalid pet codes/ code shop codes during her account time? If she has, that's the reason. I'm really sorry that this happened to her. I say that Ganz should only close accounts for cheating or using bad language. Because, you should get your money back because of all the money people pay for the Webkinz pets on the account. They'd have to open unless strongly breaking the rules after all the money spent on the pets/account.

Yes, I am very sorry to hear that this happened...but that account actually got banned because the account owner must have not followed the user agreement.. I know this because I do know someone who works for GANZ. I am really sorry but the account is permanantly closed, and cannot be opened. Have you been doing any game cheats or using third party websites??...becuase it is against the rules and GANZ might have suspected that you were cheating to get kinz cash. There could also be another possibillity. If you were involved with taking items from someone elses account then someone could have reported you. This is against the rules & GANZ has the right to permanently close the account.

I do know that it is possible for the account to open back up again. This is only if you get a parent really involved. It will take a very long time though because they need to investgate the reson behind this & the GANZ director will need to make his decision, regaurding the issue.

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