Jennifer Otremba's daughter Alyssa was brutally raped, stabbed then set on fire on September 2, 2011. The hours and days after were emotionally traumatizing for her mother, family, and other loved ones.

Otremba is now also a TIPS volunteer. She has yet to participate in the program, waiting for her daughter’s killer, Javier Righetti’s trial to end, but she looks forward to helping others in the future. Otremba said TIPS volunteers help make others aware of the process goes on with a crime scene so they can answer questions. She said at times for her it was helpful to someone who was willing to get a bottle of water.

"They could come in and provide that support without being emotionally caught up in it as well," said Otremba.

In 2016, TIP responded to 1333 calls for service and helped 7,190 people through traumatic situations. This year staff said they have received more calls, every month this year than last year.

Volunteers learn to assist on deadly incidents like Monday night when police say domestic violence led to a murder- suicide.

TIPS Chief Executive Officer Jill Roberts said she started as a volunteer ten-years-ago.

"We are dealing with families, we are dealing with neighbors, friends, bystanders, anyone who is emotionally or practically in need of assistance," said Otremba.

In a space where crime scenes may come to a close -- for loved ones, there may never be an exact answer.

"I tried not to get too impatient because I knew it was going to be worth the fight and my daughter's life was worth waiting those 5 and a half years," said Otremba.