Live Game Operations

Job Locations
CA-Montreal

ID

2015-1011

# of Openings

25

Posted Date

08/19/2015

Overview

VMC is one of the world’s leading games services companies. We offer fully integrated, end-to-end production support solutions for development and publishing studios. VMC partners with some of the world’s largest and most successful games, software and hardware companies.

We are currently looking for committed, quick-witted, and passionate gamers to join our team as Live Game Operations Agent. This position is a one-of-a-kind opportunity for a creative & hard-working individual to enter the video game industry and to make a difference for players around the world.

Join an elite group of talented support professionals. Answer customers and drive communities of fans of the biggest games out there!

Responsibilities

Meet KPIs for Quality and Quantity metrics

Perform investigation and documentation of reported problems using all available tools

Attend training sessions and meetings in English language and be able to apply this knowledge in designated language

Set customers’ expectations at the right level and handle difficult customers effectively

Maintain knowledge about client’s games & strategies up to date

Provide Community moderation and proactive engagement as needed

Write in a captivating yet professional error-free target language in emails and in-game chats