Walk into any of our stores worldwide to see how we make our guests’ favorite technologies simple and affordable. We value talented people who know how to sell, serve, and lead — people who bring out the best in every guest, team relationship, and our
business. We’re also a diverse, inclusive, and collaborative organization that respects and cultivates the unique value of every person.

FEATURED RETAIL JOBS:

Under general supervision, the Assistant Store Leader supports the Store Leader in all facets of store operations. The principal business outcome for this position is to ensure that outstanding guest service experiences are provided
using elements of GameStop's buy, sell, trade, and reservation business model, The Circle of Life. This includes ensuring the store is clean, well-organized, properly merchandised at all times, answering questions, and assisting
with product selection, purchases, and returns. This position supervises Game Advisors and Senior Game Advisors in the absence of the Store Leader.

ESSENTIAL JOB DUTIES AND RESPONSIBILITIES*

Provide best in class guest service: promptly greet guests, respond to guest concerns and complaints quickly, effectively and courteously; align guest needs with GameStop product and benefit solutions, and recommend additional
items as appropriate, and ensure every guest is thanked for shopping at GameStop; prioritize guests over tasks and demonstrate that commitment by circulating throughout the store to assist them.

Promptly process guest purchases/return transactions via Point-of-Sale computer system via PC keyboard, including making accurate change, placing merchandise in a bag, and removing receipt from the printer to give to guest.

Respond to guest comments or questions in person or on the phone; answer phone calls promptly, courteously and professionally, using the prescriptive phone greeting provided by GameStop.

Promote GameStop's unique guest benefits: new title reservations program, and Power Up Rewards guest loyalty program.

Assist with supervising staffing levels to achieve optimum guest service at all times and ensure that best-in-class guest service is consistently provided.

Provide timely and appropriate feedback to the Store Leader concerning staff performance and address as directed.

Assist the Store Leader with training store associates in all aspects of their job responsibilities, including company/store policies procedures, and guidelines.

In partnership with the Store Leader, conduct store inventory counts, stock/restock merchandise on shelves and fixtures, and move product from the stock room to the front of the store to ensure that all products in the store
are represented, organized, and alphabetized on the sales floor.

Assist store team in meeting sales, profit and shrink goals and accomplish administrative and operational duties set by Store Leader.

Count, balance and reconcile daily business transaction totals correctly and accurately in the point-of-sale (POS) system; ensure that Game Planner and all closeout paperwork for daily business transactions and bank deposit
slips are completed correctly and accurately; ensure store has sufficient cash and change for sales transactions; make bank deposits daily per established guidelines.

Verify all shipments for discrepancies/shortages and record any discrepancies in the POS system; conduct merchandise counts/inventories and communicate discrepancies to Store Leader/District Leader.

Adhere to all loss prevention guidelines, including but not limited to, visually inspect associates' and leaders' packages and/or belongings.

Ensure all store fixtures and equipment is in proper working order.

Process defectives/recalls and stock pulls accurately and promptly, ensuring that all boxes are properly labeled and include packing lists.

The Senior Guest Advisor provides outstanding guest service experiences using elements of GameStop's buy, sell, trade, and reservation business model, the Circle of Life. Working under general supervision, this position ensures products are easy to see
and buy, shares product and gaming knowledge with guests, provides a clean, organized environment in which to shop, and creates guest loyalty and repeat business. This position will also assist the store management team in
supervising store activities.

ESSENTIAL JOB DUTIES AND RESPONSIBILITIES*

Provide best-in-class guest service: promptly greet guests, respond to guest questions/concerns quickly, effectively and courteously, assist guests with meeting their video gaming needs, inform guests of special promotions,
trade-in program, recommend additional items as appropriate, and thank every guest for shopping at GameStop; prioritize guests over tasks and demonstrate that commitment by circulating throughout the store, to assist them

Respond to guest comments or questions in person or on the phone; answer phone calls promptly, courteously and professionally

Promote GameStop's new title reservation program and the PowerUp Rewards guest loyalty program

Assist with supervising staffing levels to achieve optimum guest service at all times and ensure that best in class guest service is consistently provided

Assist Leaders with store inventory counts, stocking/restocking of merchandise on shelves and fixtures, and moving product from the stock room to the front of the store to ensure that all products in the store are represented,
organized, and alphabetized on the selling floor

Assist store team in meeting sales, profit and shrink goals and accomplish administrative and operational duties set by Store Leader

Count, balance and reconcile daily business transaction totals correctly and accurately in the POS system

Ensure that Game Planner and all closeout paperwork for daily business transactions and bank deposit slips are completed correctly and accurately; assist management to ensure store has sufficient cash and change for sales transactions;
make bank deposits daily per established guidelines

Check shipments for discrepancies/shortages and record any discrepancies in the POS system

Visually inspect associates' and leaders' packages and/or belongings at store closing or at the end of a shift

Supervise and delegate tasks to Game Advisors in absence of management

Working with direct or close supervision, the Guest Advisor delivers consistently outstanding guest service experiences based upon GameStop's competitive advantage: The Buy-Sell-Trade Model, part of GameStop's The Circle
of Life. The Guest Advisor's passion for sharing the gaming experience with others is why guests choose GameStop for their entertainment needs. Guest commitment will be expressed in many ways: ensuring products are easy to
see and to buy; sharing product and gaming knowledge; providing a clean, organized environment in which to shop; and providing every guest with outstanding shopping experiences that lead to higher units per transaction, higher
net promoter (guest service) scores, higher levels of PowerUp Rewards participation, and generate guest interest in GameStop's growing digital business initiatives. Associate will interact with a supervisor frequently during
each work period. With the understanding that satisfying guests and resolving guest service issues is a routine expectation, most non-routine activities will require a supervisor's advance approval.

ESSENTIAL JOB DUTIES AND RESPONSIBILITIES*

Greet guests when they arrive and reengage them on the sales floor as often as needed to ensure they feel uniquely welcome and valued.

Demonstrate the behaviors expected of all GameStop associates, including a strong bias for action and drive for results; high levels of maturity and professionalism; providing effective feedback to others, a consistently high
service orientation; and commitments to diversity, a respectful workplace, and integrity

Manage relationships in a manner acceptable to others and to the organization

Adhere to operational procedures and company policies and practices as communicated through the company handbook, procedure manual, Store Support Center and other communications including accurately recording all time worked
as required

Work Standards - Setting high standards of performance for self; assuming responsibility and accountability for successfully completing assignments or tasks; self-imposing standards of excellence rather than having standards
imposed

Contributing to Team Success - Actively participating as a member of a team to move the team toward the completion of goals

BASIC AND PREFERRED QUALIFICATIONS (EDUCATION and/or EXPERIENCE)

High school diploma or GED preferred

Must be at least 18 years old; must present age-related verification and other employment eligibility documents as required

Proficient ability to comprehend and to follow Company policy and procedures

Working ability to operate Point of Sale computer system

Possess working mathematical and alphabetizing skills

Working ability to complete required paperwork properly

Ability to bend, stoop, reach with arms / hands and lift merchandise weighing up to 10 lbs. from ground level to minimum height of 4 feet

Ability to move throughout the store unassisted to provide guest service or perform tasks in any part of the store for up to 8 hours

Clear guest-service orientation

Ability to lift and/or move objects and displays (up to 50 lbs.), bend, stoop, reach with arms and hands, and climb on ladders

Ability to comprehend and comply with all GameStop policies and procedures including, but not limited to, those related to attendance, confidentiality, conflict of interest, respectful workplace, and ethical responsibilities

Working with direct or close supervision, the Seasonal Sales and Service Advisor seeks, builds and closes sales. He or she delivers consistent world-class guest sales and service experiences using elements of GameStop's Buy-Sell-Trade
Model, The Circle of Life and Solution Selling techniques. Consistent with all other store-level roles, the Seasonal Sales & Service Advisor seeks to understand the guest need, provide a solution, and make him or her feel
like family. This position ensures products are easy to see and to buy; shares product and gaming knowledge; provides a clean, organized environment in which to shop; and provides every guest with outstanding shopping experiences
that lead to higher units per transaction, higher guest service scores, higher levels of PowerUp Rewards participation, and generates guest interest in GameStop's growing digital business initiatives. As a seasonal store team
member, he or she focuses on the unique needs of holiday shoppers, including rapid, friendly service on the sales floor and cash wrap. Associate will interact with a supervisor frequently during each work period. With the understanding
that satisfying guests and resolving guest service issues is a routine expectation, most non-routine activities will require a supervisor's advance approval.

Respond to guest comments or questions in person or on the phone; answer phone calls promptly and professionally.

Promote GameStop's new title reservation program, trades as a form of currency, and the PowerUp Rewards guest loyalty program.

Assist supervisor to achieve optimal guest service at all times.

Adhere without exception to all of GameStop's ESRB policies and procedures.

Solution Selling Focus: Drive sales and guest loyalty by creating complete, lasting guest solutions. Demonstrate unique interest in every guest. Ask questions and makes recommendations in order to make technology easier
and more affordable for every guest.

Promote GameStop's unique guest benefits: new title reservations program, Trades as a form of currency and PowerUp Rewards guest loyalty program.

Respond to guest concerns quickly, effectively and courteously. Request management support as needed to ensure that every guest returns and recommends GameStop to others.

Respond to guest concerns quickly, effectively and courteously. Request management support as needed to ensure that every guest returns and recommends GameStop to others.

Team Support Demonstrate a selfless commitment to others on the store team, including schedule and activity-based dependability, continuous improvement, and responding effectively to feedback. Actively seeks opportunities
to contribute at higher level of service to the business, the guests, and others on the team.

Show professionalism and enthusiasm by working well with others – deliver great team results.

Assist the team members with training store associates in all aspects of their job responsibilities, including company/store policies procedures, and guidelines.

Assist store team in meeting sales, profit and shrink goals and accomplish administrative and operational duties set by Assistant Store Manager.

Assist store team in meeting sales, profit and shrink goals and accomplish administrative and operational duties set by Assistant Store Manager.

Comply with all selling, exchange, and refund policies, including payment acceptance procedures while providing guests with a fast, efficient, and professional checkout experience.

Operational Agility: Respond rapidly, accurately, and consistently to all of the operational requirements essential for creating exceptional and profitable guest experiences in a consistently clean, neat, and well organized
store.

Demonstrate the behaviors expected of all GameStop associates, including a strong bias for action and drive for results; high levels of maturity and professionalism; providing effective feedback to others, a consistently
high service orientation; and commitments to diversity, a respectful workplace, and integrity.

Adhere to operational procedures and company policies and practices as communicated through the company handbook, procedure manual, Store Support Center and other communications including accurately recording all time worked
as required.

Manage relationships in a manner acceptable to others and to the organization.

Demonstrate clear verbal communication and listening skills, both in person and on the phone, using spoken English; bilingual English/Spanish speaking and writing skills preferred.

Ability to work in a fast-paced, rapidly changing environment.

Working ability to operate Point of Sale computer system.

Possess working mathematical and alphabetizing skills.

Working ability to complete required paperwork properly.

Ability to bend, stoop, reach with arms / hands and lift merchandise weighing up to 20 lbs. from ground level to minimum height of 4, and climb on ladders.

Ability to move throughout the store unassisted to provide guest service or perform tasks in any part of the store for up to 8 hours.

Ability to comprehend and comply with all GameStop policies and procedures including, but not limited to, those related to attendance, confidentiality, conflict of interest, respectful workplace, and ethical responsibilities.