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Chile

Chile

Chile

Chilean Rent A Car Chile terms

Payment
An initial, non-refundable deposit will be secured at the time of booking confirmation. Accepted credit cards are Visa and MasterCard.
The balance is payable directly to the supplier on arrival (along with any applicable vehicle security bond).

A major credit card in the name of the renter (MasterCard, Visa, Diners Club or American Express) is required at the time of vehicle pick-up. The credit card must have an available balance equivalent to the amount of the rental plus CLP 350,000** as a guarantee*

*The guarantee is a retention on the credit card during the term of the rental contract (it is not a charge). The retention is released when the rental contract is closed in our office. Please keep in mind that the liberation of the guarantee can take from several days up to a month when the credit card is of foreign origin. The time it takes to complete this process depends on the issuing bank and the credit card processing company. If the retention is not liberated within a month, please contact your bank first. If the problem persists, you can contact our customer service department an we will do what we can to speed the process up.
**If authorization for travel to Argentina is requested, the required guarantee increases to CLP 1,400,000.

DEBIT CARDS
Debit cards are not accepted for guarantee, but may be used to pay for the rental.

Requirements
– Minimum age for all drivers: 23.
– A valid driver’s license and passport for each driver. (An international permit is not necessary to drive in Chile)
– A major credit card in the name of the renter (MasterCard, Visa, Diners Club or American Express) At the time of vehicle pick-up, the credit card must have an available balance equivalent to the amount of the rental plus CLP 350,000** as a guarantee*
– Payment of the rental is due at vehicle pick-up.

Insurance
CDW: Partial Collision Damage Waiver – Included
This insurance covers collision damage and theft with the following deductibles: CLP 350,000 for collision damage in Chile, CLP 700,000 in case of theft or rollover, CLP 1,400,000 in case of collision damage or theft in Argentina. Hit and run, Windshields, Tires, Accessories and Radios, are NOT covered by CDW.

DAT: Third Party Liability – Included
This insurance covers third party liability and civil responsibility up to CLP 11.2 million within Chile.
Emergency Roadside Assistance – Included
The insurance provides emergency assistance in case of accident or mechanical problems 24 hours a day throughout Chile and free emergency towing service in Chile and Argentina up to a maximum of 200 kilometers.

Insurance Exclusions
Insurance coverage will not apply in the following events or circumstances:
– The driver is not in possession of a valid driver’s license.
– The driver is under the influence of alcohol or drugs that produce disinhibitory or hallucinogenic effects or drowsiness. Under Chilean law a person is under the influence of alcohol if the concentration of alcohol is equal to or greater than 0.3 grams of alcohol per 1000 grams of blood at the time of the accident.
– The driver flees from the scene of the accident.
– The person driving has not been expressly authorized in the Rental Contract to drive the rental vehicle.
– Damage to the vehicle caused as a result of misuse, abuse or negligence.
– Damage caused by overloading the vehicle.
– Damage to parts or pieces in the undercarriage of the vehicle.
– Damage caused by driving in water or on roads in poor condition or unfit for vehicular traffic, or when weather conditions do not permit safe transit.
– Cigarette burns, carpet or upholstery stains.
– Damage to tires, wheels, hubcaps, windows, windshields or accessories unless caused as a result of an accident causing compensable damage to the rest of the vehicle.
– Damage to the vehicle or third-parties as a result of the commission of a crime, use in competition (bets, challenges, races or contests) or damage caused by deliberate malicious acts committed by the driver or his passengers with the intention of causing such damage.
– Failure to follow proper accident reporting procedures as informed at the time of vehicle pick up.

General Conditions
RATE TYPES
Daily Rate: 24 hours from the pickup time.
Week-end Rate: pickup on Friday anytime during office hours and return the following Monday at the same time as pickup (3 full days). Pick-up and return in our Bellavista office exclusively.
Weekly Rate: applied to rentals of 7 or more days.

VEHICLE MAKES AND MODELS
The indicated makes and models are subject to availability at the time of pickup. Therefore, our company reserves the right to make substitutions for vehicles of similar characteristics without prior notice

Cancellations
In the event of cancellation the initial deposit paid remains non-refundable.
To cancel a reservation, we require our customers to advise us at least 6 days in advance of scheduled pickup. For cancellations without prior notice (“No-Show”), we will charge one day of rental at the daily rate plus CLP 10,000 if the vehicle was taken to the airport, in addition to OFF-HOUR charges, if applicable. Payments for permits and insurance to travel to Argentina are not refundable.

NO-SHOW
Customers who do not show up at the scheduled date and time of reservation, will be considered “No-Show” and the reservation will be cancelled. As a courtesy, we will hold a vehicle for 1 hour after the original reservation pickup time, unless there is a wait list for the vehicle.

RENTAL EXTENSIONS
Any changes in date or time of return must be communicated at least 24 hours in advance. Rental extensions must be authorized at least 72 hours in advance. During high season, rental extension requests may be denied.

OVERDUE RETURN
There is an additional charge for vehicles returned after the date and time specified in the contract. Every extra hour will be charged at 0.25 times the daily rate. Every extra day will be subject to a surcharge of 20% of the applicable daily rate.

Fuel Charge
Fuel is not included. Vehicles must be returned with the same amount of fuel to avoid fuel charges.

Additional Drivers
Additional drivers must be at least 23 years old and present a valid driver’s license and passport. Up to two additional drivers can be authorized.

OFF-HOUR PICK-UP or DROP-OFF
You can pick up or return your vehicle anytime, day or night at the airport or any hotel in Santiago, according to the conditions specified in the table below. Off-hour pickups or returns must be arranged at least 24 hours in advance and is subject to availability of drivers. All prices are Chilean pesos (CLP) and include sales tax

Day

Hour

Chilean Office

Airport (SCL)

Monday to Friday

08:00 to 21:30 hours

No Charge

$3,500

21:30 to 07:59 hours

$17,900

$17,900

Saturday, Sunday & Holidays

08:30 to 19:00 hours

No Charge

$3,500

19:01 to 08:29 hours

$17,900

$17,900

One Way Rentals
It is possible to pick-up or drop-off your vehicle out of Santiago, up to a maximum distance of 1,000 km (625 miles), subject to the conditions and charges specified in the table below (amounts are Chilean pesos and include sales tax):

Distance from Santiago

Cost CLP

Minimum Rental

15 – 150 km

9 – 94 mi

$59,900

3 days

151 – 300 km

95 – 188 mi

$89,900

1 week

301 – 500 km

189 – 313 mi

$149,900

1 week

501 – 700 km

314 – 438 mi

$209,900

2 weeks

701 – 1000 km

439 – 625 mi

$299,900

2 weeks

Geographic Restrictions
Some of our vehicles** can be authorized to travel to Argentina with the purchase of a special permit and additional insurance. You must specify that you wish to travel to Argentina at least 3 working days in advance of your pick-up date. Fees are as specified in our rates. It is NOT possible to travel to Peru or Bolivia in our vehicles.

The authorization for travel to Argentina is for the duration of the rental contract and cannot be extended. The renter is fully responsible for returning the rental vehicle to Chile on or before the expiration of the rental contract. The vehicle must be returned to Chile by the same person that was authorized to take it to Argentina. In case of mechanical problems or accident, the authorized renter must accompany the vehicle to the border to formalize its re-entry to Chile with the customs authorities.

To process the documentation, we require copies of the passports and driver’s licenses of each driver, the dates during which the vehicle will be in Argentina and the number of passengers that will be in the vehicle. We must receive this information at least 3 working days before the start of the rental.

While in Argentina, the auto insurance covers theft of the rental vehicle as well as material damage caused by collision, roll-over, fire, lightning or explosion, subject to a deductible of CLP 1,400,000 (Chilean Pesos). The third-party liability insurance for Argentina covers damage to persons up to US$40,000 per person with a maximum of US$200,000 per event, and damage to objects up to US$20,000 per object with a maximum of US40,000 per event.

Payments for permits and insurance to travel to Argentina are not refundable.

Emergencies
Our vehicles have 24 hour road assistance in Chile. To request assistance you must call the telephone number specified in the Rental Contract

Tag
AUTOMATIC TOLLS IN SANTIAGO (TAG)
Santiago has a network of paid urban highways, which have an automatic toll system. We charge a fixed daily fee (as seen in our rates) for use of urban toll roads. This does not apply to tolls out of Santiago, which must be paid in cash.

GPS Units
GPS units are available as an optional service subject to additional charge. The units are of the Garmin brand and the maps of Chile are provided by Garmin Chile. The maps of Argentina, from Proyecto Mapear, are provided as a courtesy at no charge. Our company cannot be held responsible for any damage, either direct or indirect, that could be attributed to malfunctioning GPS units or the accuracy of the installed maps. The renter is responsible for corroborating the direction of traffic and road conditions on-site. Eventual problems with the GPS units and/or maps will in no way exempt the renter from his/her contractual responsibilities as set forth in the motor vehicle rental contract.

Terms of booking on this website

Information disclaimer
The rates on this website are often heavily discounted. This is due to our negotiated rates and bulk buying power. On very rare occasions, a rate may be displayed incorrectly due to our, or a vehicle supplier's error. In such a case, if you book with us at a quoted rate that is incorrect, we will notify you of any price change and give you the option to proceed or cancel. We make every effort to keep information on our site up to date, but we cannot guarantee this website is free of errors or omissions and retain the right to update or change the information published at any time.

Liability
To the extent permitted by law we/the owners of this website will not be liable to you or to any third party (whether in contract, tort, or otherwise) for any direct, indirect or consequential loss or damage (including but not limited to any accident, injury, delay or loss of enjoyment) arising out of your reliance upon information contained on this website, including but not limited to your use (or inability to use) any products or services described or procured through this website.

When you pick up your vehicle, you will be required to sign a rental agreement with the supplier of the vehicle. Your rental and use of the vehicle will be governed by the terms of the rental agreement and any other documentation or information provided to you by the supplier at the time you pick up your vehicle. The rental agreement is between you and the supplier and we will not be liable to you or to any third party in relation to the terms of the supplier’s rental agreement or any other documentation provided to you by the supplier at the time of pick up.

While we will make reasonable efforts to ensure we are representing only reputable suppliers, we make no warranty about the fitness or suitability of any third party (supplier) product or service and will not accept responsibility for the quality or fitness of any vehicle. We welcome feedback from our customers on their experience with our suppliers. We may, at our discretion, provide you with reasonable assistance in resolving any dispute you may have with a supplier.

Our total liability to you in relation to your use of this website and the information contained on this website will not exceed the dollar amount of the deposit we have received from you in relation to your booking/rental. Refunds will not be made for bookings cancelled due to inclement weather. Again, we strongly recommend that you take out travel insurance. Your use of this website is governed by the laws of New Zealand and the jurisdiction of the New Zealand courts.

Booking information
To make a booking you must complete our booking form which is easy to follow and secured with the latest encryption technology. Once we receive your form, we will, subject to availability, confirm your booking by emailing you a confirmation voucher and invoice. The deposit required to secure your vehicle (as shown on the secure booking page) will only be processed on your credit card when your booking is confirmed.

A booking is confirmed when you have been emailed a confirmation voucher and at this stage the deposit is processed on your card and becomes non-refundable and any cancellation fees stated in the supplier's terms apply. Upon receipt of your confirmation, please check your details carefully and notify us immediately if there are any incorrect details, as it may not be possible to make changes at a later date.

If you are booking via phone, please make sure you have read the terms and conditions of the vehicle you wish to rent first. Our reservations consultant will ask you if you have read the terms and agree to them before proceeding. The onus is always on the renter to ensure they make themselves fully aware of the terms displayed on our website.

Information disclosure
In booking on this website you acknowledge that we disclose your information to your selected Supplier in order to provide the requested rental services.

Amendments
Please note that some suppliers treat an amendment as a new booking and apply the rate current at the time the amendment is made to recalculate the entire booking amount (not just the days changed). If the rental period is increased, an additional deposit may be required. If the rental period is shortened which results in a reduction of the rental charges, the deposit amount will remain unchanged, and the difference between the original and revised deposit is forfeited (it cannot be used towards remaining rental charges). To request a change to a confirmed booking, please use the alterations request link on your confirmation. Any alterations are subject to availability and the approval of the supplier. In addition to the alteration policy of the supplier stated in their terms, the following charges will apply:
Car rental alterations (all charges stated in local currency):
To change dates or times that result in a recalculation of rental rates, or to change vehicles or locations: 25.00
To add or remove extras to/from a confirmed booking: 10.00
The alteration fee will not be charged if your alteration request is not possible.

Vehicle Capacity and fitness to drive
Under no circumstances are you permitted to carry more passengers than the vehicle you rent is legally registered to carry, and if you do your insurance may be invalidated. The number of seatbelts (and passengers) is indicated next to each vehicle on this website. Luggage capacity where shown is an indication only and we will not be responsible should you be unable to fit your entire luggage into a vehicle. It is your responsibility to choose a journey that is within your capabilities. A vehicle supplier can refuse to rent a vehicle to any person who is in their opinion unfit to drive or does not meet eligibility requirements. In such circumstances we will have no further liability to you.

Refund Policy
We are committed to providing a quality service and aim for complete customer satisfaction. In the event of cancellation, any refunds or penalties are detailed in the terms and conditions of your selected vehicle that you are asked to read and accept at time of booking. In the event you are unsatisfied with our service, please contact us within 48 hours of placing your booking or request and we will work to resolve any issues and determine if compensation is due. In the event you have completed your rental and are unhappy with your vehicle, we are happy to assist you in seeking compensation from the operator of the vehicle.

This website is owned and operated by Car Rental Republic Ltd. Our financial centre and marketing office is based at Level 4 Excelsior House, 6 Commerce St, Auckland, New Zealand. In Australia, we are based at Suite 3.01, 11 Queens Rd, Melbourne VIC 3004. Thank you for booking with us.

Branches

- Santiago Airport

Address

Santiago Airport
Santiago
, CL

Information

Office Hours
Mon-Fri 07:30-21:30
Sat-Sun & Holidays 08:00-19:00.

Pick Up Instructions
For pickup at the Santiago Airport (SCL) our agent will be waiting for you inside the airport terminal in front of exit door number 5 holding a sign with our company logo. Our Company does not have a counter at the airport.

Pick up and drop off can be arranged at any time outside our office hours, subject to an additional charge of CLP 17900 (tax included). Off-hour pickups or returns must be arranged at least 24 hours in advance and is subject to availability of drivers.

INTERNATIONAL ARRIVALS
For international arrivals, exit to the RIGHT after leaving customs and walk straight on to exit door number 5.

DOMESTIC ARRIVALS
For domestic arrivals, exit to the RIGHT after baggage claim, walk towards the inter national exit up to exit door number 5.
To facilitate our agent’s meeting with you, please be sure to send us your arrival flight information (airline and flight number). Our agent will deliver your car to you in the airport parking lot. There is an airport pickup and drop-off fee of CLP 3,500 during office hours and CLP 17,900 outside office hours tax included.

Pick up and drop off can be arranged at any time outside our office hours, subject to an additional charge of CLP 17900 (tax included). Off-hour pickups or returns must be arranged at least 24 hours in advance and is subject to availability of drivers