Audio Video Receiver Problems

My Sony V555ES when in surround sound mode all but eliminates the voice track. Sound can be heard from center channel but back ground noise and very very week voice track.
Also recently it has started to kick itself off (thinking a surge protection) when loud noise such as gunshot is in the track. This is at what I would call moderate volume levels below what used to be ok on this receiver. Turning off/on resets.
I'm debating taking in for repair or replacing this unit

It sounds like the center channel isn't plugged into the correct speaker output. Unhook the speakers and reattach them while paying VERY close attention to which jacks you're putting them in. Report back with results.

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Related Questions:

Most voice tracks come through the center channel. If you don't have a center speaker hooked up, then turn off or change the surround mode so that the player will put the voice tracks back to the front speakers.

Voice tracks are usually routed to the center channel. You don't mention having a center channel speaker hooked up. If this is the case, then you need to go into the receivers setup menu and set it for no center. This will reroute the voice tracks to your front speakers.

If you have checked the speaker and wiring. Check the setup, the center channel could be off or it's not in a surround mode.
When playing a DVD through the receiver are the voices heard clearly in the front speakers? if so the center channel is turned off.

Try setting your amp to "auto format decode".
It should easily be heard in this mode.
The sub will not show up on the display when in 5.1 mode. (Blue light on)
Use this with music, and use the 5.1 with movies to get a better experience from your amp.
The sub will work in 5.1 but doesn't show up in the display. Try movies with loud sounds.
Most of the pre-set sound fields are of no use to me. I only use normal surround, and AFD and love it. I hope this works for you!
Terry