Video Support

Helping You Get The Most From Your
RS Fiber Connections.

RS Fiber service is fast and reliable. However, if you run into problems, we are here to help. Our support technicians have pulled together answers to their most frequently asked questions about Video on the FAQ page.

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Video FAQs and Instructions

Parental Controls

Block Certain Programming Based On Their Ratings And Content.
Parental Controls allows you to block certain programs based on TV and movie ratings. To change your settings, press the MENU button on your remote and select Parental Controls. You will need to set up a 4-digit Locks Pin the first time you enter the Parental Controls screen. When Parental Controls are enabled, programs that violate the parental controls display a lock icon in the information screen and require the Locks PIN to watch the program. For more information on Parental Controls options, contact RS Fiber Video and Phone Technical Support at (800) 628-1754.

Rent Movies From The Comfort Of Your Home.
Using your PPV (Pay-Per-View) is simple. Use the quick start guide below or download FAQs and comprehensive instructions using the link below.
Quick Start Guide:

Watch what you want, when you want, from any device you want! RS Fiber TV2-Go is your destination for popular TV shows and movies—viewable on all your connected devices! Once you have set up an RS Fiber TV2-Go account, you will be able to access your HBO®, Cinemax®, SHOWTIME®, STARZ® + STARZ ENCORE℠, ABC, C-SPAN, Disney ChannelSM, Food NetworkSM, and NFL Network accounts – plus many others – if you subscribe to the respective TV channels.

– Subscription to linear channel is required to access RS Fiber TV2-Go content. New RS Fiber TV2-Go accounts may take up to 12 hours to authenticate.

VOD (Video-On-Demand)

Rent Movies From The Comfort Of Your Home.
Using your VOD (Video-on-Demand) is simple. Use the quick start guide below or download FAQs and comprehensive instructions using the link below.
Quick Start Guide:

Press the MENU button on your remote.

Select the On Demand option on your screen.

Select a movie and press the OK button to rent, watch a trailer, or get more info.

Watch Your Show On Your Schedule With Whole-Home DVR.
Using your DVR (Digital-Video-Recorder) or WHDVR (Whole-Home DVR) is simple. Use the quick start guide below or download FAQs and comprehensive instructions using one of the links below.
Quick Start Guide: