Over 300 people have private information exposed in latest Government data breach

Western Union Complete Digital Transformation

NICE have announced that Western Union has advanced customer experience through improved insight into their customer journeys with NICE Nexidia Customer Journey Optimisation. Read more by clicking here.

And the finalists are....

We will be announcing the CCiNZ Award Winners at the CRM Consulting Awards Evening at SKYCITY Convention Centre, Auckland, on Friday 20th September 2019. To book your tickets or a table of 10 or 12, please click here for the CRM Consulting website.

Plan hatched to measure and track NZ's digital domain

The Future of Work

IMNZ, a subsidiary of Skills, has been running Future of Work events over the past 3 years. The next one coming up is on Mental Health in the Workplace so we thought that we should let all our members know of this really interesting event.

Clickhere to learn more about the upcoming events (Auckland and Wellington) and to register!

Female leaders assume positions of tech power in NZ

Vodafone NZ suggests job cuts fewer than 400 but won't confirm

Vodafone has suggestesd that the net job losses from a major restructure of its New Zealand business will total fewer than 400 but has declined to directly confirm that or to provide the actual number. Read more from stuff.co.nz by clicking here.

Stay 'frustrated' at tech companies post-Christchurch attack...

....says Microsoft president, Brad Smith. He is referring to people being frustrated over the footage of the attack being shared on the technology companies' platforms. Read more of this article published by reseller.co.nz by clicking here.

Cyber criminals increasingly favouring 'low and slow' stealth attacks

Vodafone NZ Seeking Job Cuts

As published in reseller.co.nz, Vodafone NZ is asking almost all staff if they want redundancy. This is in line with the plan to list the company in the stock market next year. Read more by clicking here.

Jabra Ramp Up ANZ Call Centre Presence

Audio equipment manufacturer, Jabra, is expanding its ANZ call centre presence following the appointment of Atlas Gentech as its official NZ enterprise distribution partner. Read more from contactcentreworld.com by clicking here.

Call Recording Reviews - What to Buy for your Business in 2019

Vodafone taps IBM Watson to speed up online queries

TOBi, the chatbot, which is powered by IBM Watson, is the latest member of the Vodafone family. It aims to provide customers quicker and more efficient service by responding to simple queries. Read more by clicking here.

Most Innovative Agency 2018 is Madison!

We would like to congratulate one of our sponsors, Madison, for recently winning the award for "Most Innovative Agency 2018" at the Sara Awards - The SEEK Annual Recruitment Awards. The awards recognise the work of industry leaders and best practice, as chosen by a panel of expert judges. We are proud to have Madison as a CCiNZ sponsor and industry partner!

Apple Dumps Auckland Call Centre

Booster tops the table for Kiwisaver customer engagement

The annual FMA Kiwisaver Report 2018 has ranked Booster first for engagement in helping members make a choice in which funds to invest in. Read more of this article published in Scoop Business. Click here.

New Tools from IBM and Google highlight trust issue in AI

CCiNZ Mentor Programme Launched

A huge thanks to all our sponsors, members, exhibitors, and the rest of you who supported and attended our 2018 CCiNZ Conference! The overall feedback was wonderful and we are grateful that all our speakers did a wonderful job in sharing their insights on how to survive in the contact centre industry! We also received quite a few queries regarding our Mentor Programme so, as promised, more info can be found here. We look forward to seeing you in more CCiNZ events!