Our revolutionary approach to smart city transformation places happiness, not technology, at the core of our strategy.

Our revolutionary approach to smart city transformation places happiness, not technology, at the core of our strategy.

We have crafted our strategic goals around for thematic pillars. We envision a city where our resources are always optimised and everyday life services work together; where we protect both our people & our information so we can enrich the experience of every person in our city.

Our revolutionary approach to smart city transformation places happiness, not technology, at the core of our strategy.

Our work spans six citywide dimensions, delivering impact across all sectors and industries. We aim to lead globally in the Smart Economy and Smart Living dimensions, fueling entrepreneurship & global competitiveness and enhancing quality of life for all.

Our revolutionary approach to smart city transformation places happiness, not technology, at the core of our strategy.

Dubai is a unique mix of greenfield and brownfield opportunities for smart city transformation. Our smart city blueprint impacts each architectural layer of the city - from infrastructure to applications.

Dubai has a long history of pioneering technology transformation. Our smart city approach is built on this current state and paired with an in-depth analysis of global best practices.

Dubai already hosts an exemplary array of smart services and smart initiatives. With our strategic partners, we conducted an audit of all city services and infrastructure to understand readiness and opportunities for smart city innovations.

Dubai has a long history of pioneering technology transformation. Our smart city approach is built on this current state and paired with an in-depth analysis of global best practices.

We conducted an in-depth analysis of best practices for smart cities, globally. Our benchmark report organises best practices in alignment with our strategy, spotlighting opportunities for Dubai.

Dubai has a long history of pioneering technology transformation. Our smart city approach is built on this current state and paired with an in-depth analysis of global best practices.

The culmination of our efforts is a technical blueprint for achieving our smart city vision. We have created the first citywide guide to smart transformation, ensuring seamless, unified approach to enriched quality of life for all.

Dubai has a long history of pioneering technology transformation. Our smart city approach is built on this current state and paired with an in-depth analysis of global best practices.

Together with our partners, we are executing an ambitious roadmap to support over 1000 smart services and 100 smart initiatives by 2017. The first edition of our roadmap is now available, identifying over 500 initiatives and services — with even more coming soon.

Cities are not measured by swipes or clicks, but by people’s happiness. We measure impact by the smart services and initiatives available from our partners, improving experiences for all.

A citywide smart transformation is made possible through collaboration with partners across all sectors. We are currently working with 9 public sector partners and 2 district developers to achieve our vision, with more opportunities opening soon.

Cities are not measured by swipes or clicks, but by people’s happiness. We measure impact by the smart services and initiatives available from our partners, improving experiences for all.

Browse the smart initiatives already by available by our partners, delivering impact across all city dimensions.

Cities are not measured by swipes or clicks, but by people’s happiness. We measure impact by the smart services and initiatives available from our partners, improving experiences for all.

Browse smart services available from our partners, creating more seamless, safe, efficient and impactful experiences for residents and visitors every day.

Cities must be designed to maximise happiness. Our initiatives impact individual happiness by enabling innovation across the private and public sector.

We believe cities must be design to promote happiness. The Happiness Meter is the first city-wide initiative to measure happiness at experience that a visitor, resident or citizen may have in Dubai.

Cities must be designed to maximise happiness. Our initiatives impact individual happiness by enabling innovation across the private and public sector.

The ultimate gauge of customer experience if happiness. Smart Certified is a first-of-its-kind certification program encouraging services, venues and practices citywide to adopt technology innovations improving experiences for all.

Cities must be designed to maximise happiness. Our initiatives impact individual happiness by enabling innovation across the private and public sector.

Introducing a global standard guidelines document for smart district developers. As a strategy document and reference guide, the Smart District Guidelines empower district developers and promotes a truly seamless city experience for residents and visitors.

Cities must be designed to maximise happiness. Our initiatives impact individual happiness by enabling innovation across the private and public sector.

We have partnered with the International Telecommunications Union (ITU) to craft the first-ever global performance indicator tool for a smart city. The Smart Dubai Index defines success across six city dimensions and 23 focus areas.

Cities must be designed to maximise happiness. Our initiatives impact individual happiness by enabling innovation across the private and public sector.

We are pioneering the world’s most ambitious and comprehensive data initiative. Our aim is not to have the most data, but to unleash he greatest value from data, creating new opportunities and improved experiences for all
.

Cities must be designed to maximise happiness. Our initiatives impact individual happiness by enabling innovation across the private and public sector.

The Smart Dubai Platform will be the secure hub of Dubai’s citywide Internet of Things network. All city data will be aggregated and analysed through the Smart Dubai Platform, powering real-time analytics dashboards for the city.

Cities must be designed to maximise happiness. Our initiatives impact individual happiness by enabling innovation across the private and public sector.

The Dubai Blockchain Strategy will help Dubai achieve the vision of His Highness Sheikh Mohammed bin Rashid Al Maktoum, to create the future of Dubai, and make Dubai the happiest city on earth.

Cities are not defined by their geography, but by the people who live in them. We curate their smart stories here.

Innovations for happiness are improving experiences in our city, everyday We capture these city stories, driven by the people and business of Dubai who are contributing to the Smart Dubai vision. Stories are curated monthly. Have a city story to share? Email your case study to stories@smartdubai.ae

Cities are not defined by their geography, but by the people who live in them. We curate their smart stories here.

Our partners are fundamental to achieving our transformative vision. We celebrate the contributions of our partners to enhancing quality of life for all residents and visitors. Stories are curated monthly. Have a partner story to share? Email your case study to stories@smartdubai.ae

Cities are not defined by their geography, but by the people who live in them. We curate their smart stories here.

2 Million Meals and Thousands of Happy Customers for Zomato

If your car has been gathering dust in the garage all weekend, you are not alone. Since Zomato launched its online food delivery ordering service 9 months ago, the company has delivering over 2 million meals to many thousands of happy customers.

The current success of the service was not without bumps and hiccups: the company spent much of the past year continually refining and improving the user journey, with a constant focus on delivering the best possible end-to-end experience for its customers and business partners.

On reaching the 2 million milestone this week, Zomato co-founder Pankaj Chaddah takes a look back at the past year of challenges and successes of the new online ordering service, spotlighting key learnings from the experiences of Zomato customers, business partners and team members.

Writing on the company blog, Chaddah said, “In any business, you are only as good as your customers think you are. We hustle for every single customer’s issue, and make sure that we minimise our order failure rate — that number is well below 0.5% now.

One truth we learned very early on is that apart from the usual stuff, there’s literally any number of things can go wrong with an order despite everyone’s best efforts. And it’s up to us to make things right.

Something we’ve been doing since the very beginning in situations that hit rock-bottom with customers is to send them a care package, with a personalised handwritten note. It’s a small gesture that makes a big difference.”

Zomato’s longstanding commitment to customer happiness, from delightful user experiences to attentive customer service, directly contributes to our vision to make Dubai the happiest city on earth, through technology innovation.

By focusing on delightful customer experiences across all industries and sectors, we can all contribute to the our vision for people’ s happiness.

Zomato is available on the App Store and Google Play and online at zomato.ae.