For information about purchasing A. T. Cross products outside the U.S., please visit the International Orders section of our site.

Shipping and Handling Information

We ship standard (non-engraved or non-gift wrapped) in-stock orders received Monday thru Friday before 2:00 P.M. [EST] within three business day; in-stock engraved and gift-wrapped orders received before 2:00 P.M. [EST] within five business days.

Allow up to 5 additional business days for Standard delivery and up to seven business days for USPS delivery.

We do not offer expedited Saturday delivery.

Additionally, we cannot ship to international locations.

Online Order Status Messages

Cross.com provides the ability to check the status of your order. To check the status of your Cross.com order click here

In Process - indicates that your order has been accepted and is in the process of being fulfilled

Shipped - indicates that your order has been shipped and is on the way

Complete - indicates that your order has been received

Cancelled - indicates that you have called and requested that your order be cancelled. Orders can only cancelled if they have not been shipped. Note: once a product has been engraved or debossed, it cannot be cancelled

If you still have questions, visit the Customer Service section
of Cross.com. Alternatively, please call our Customer Service Department at 1-800-282-7677 between the hours of 8:30am–5:00pm Monday - Friday, Eastern time. Please have your confirmation number ready.