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Protecting Your Identity

What to do if you are a victim of Identity Theft?

If you are a victim of identity theft, it's important that you take action as soon as you notice something is wrong or missing.

If you have accounts at PNC, contact your branch or account representative, or call our toll-free number 888-PNC-BANK right away to report the situation. Be sure to ask your account representative to check the following for activity:

Customer Activity Log

Customer Account Record

As soon as you suspect you are a victim of identity theft, contact your bank(s) and card issuers so that:

access to your valid accounts can be protected;

stop payment orders can be placed on missing or unauthorized checks, and Personal Identification Numbers (PINs) and online passwords can be changed; and,

If you become a victim of identity theft, it's critical that you file a report immediately.

Once you've completed this important form, send it to your bank, credit card companies, mortgage holder, other organizations with which you have financial relationships and all credit bureaus. If a thief has run up your credit cards, drained existing accounts or opened accounts in your name, filing this form will make it easier to dispute charges.

PNC customers will also have access toThe Identity Theft Assistance Center (ITAC). The Identity Theft Assistance Center, of which PNC is a founding member, is a cooperative initiative of the financial service industry that provides a free victim assistance service for customers of member companies. If you are an identity theft victim, ITAC will walk you through your credit report to find suspicious activity, notify the affected creditors, and place fraud alerts with the credit bureaus. ITAC is part of an ongoing effort by the financial services industry to address and reduce the human and economic consequences of fraud and identity theft.

Keep a record of all conversations and correspondence. Be sure to tell the bank or card issuer about all accounts and/or cards that could be potentially affected, such as ATM cards, check (debit) cards, credit cards and phone cards.

Next, contact the major check verification companies and request that they notify retailers not to accept checks on affected accounts. Three of the check verification companies that accept reports of check fraud directly from consumers are:

Telecheck: 1-800-366-2425

International Check Services: 1-800-526-5380

SCAN: 1-800-262-7771

If you have any questions or concerns about fraud or identity theft, call PNC Bank at1-888-PNC-BANK, 7:00 a.m. to 10:00 p.m., ET, Monday through Friday and 8:00 a.m. to 5:00 p.m., ET, Saturday and Sunday.