The Metcalfe Hotel

Nestled in the business district of downtown, this contemporary hotel offers a convenient location near many attractions and eateries. Guest rooms have colorful wall murals and comfortable beds.
Smoke free premises. 106 units. 6 stories, interior corridors.

Guest Ratings

Pros: The service was above and beyond. The pool was great for children as it was one depth the whole pool. Would definitely go back!

Cons: I would have liked to have an armchair in the room. There is a desk chair but another place to sit would have been nice.

9.0

Verified Hotel Guest

Wonderful

Family with Young Children

03-16-2018

Pros: We traveled during easter holyday, in the morning sunday, the hotel was full of chocolat eggs hidden everywhere in the hotel, my daughter had a lot of fun finding them. The room was small but ok. Nice looking hotel (inside).

Cons: The view of our room was some kind terrible. We had a view of a very close building office.

6.0

Maria

Pleasant

Traveling as Couple

03-16-2018

Pros: The location.

Cons: The parking was not included nor was the breakfast. I would prefer to pay a little more per night but have these 2 things included.

8.0

Verified Hotel Guest

Very Good

Family with Teens

03-16-2018

Pros: Unique hotel in downtown Ottawa. Great location with very friendly staff.

Cons: My only negative is that the website didn't advise clearly enough that prices were in U.S. dollars. That was a surprise when I received the confirmation. I think if I'm booking from Canada, the price should reflect that.

10.0

Karine

Exceptional

Traveling as Couple

03-16-2018

Pros: Location is amazing.

Cons: This hotel has rooms with windows that face the inside of the building, looking into the lobby area.

10.0

Xinyan

Exceptional

Family with Young Children

03-16-2018

Pros: Location is very good.

Cons:

8.0

Joanne

Very Good

Family with Teens

03-16-2018

Pros: Location in The city- easy to get to

Cons: No... had a good time will most likely go back. Cool hotel.

8.0

Verified Hotel Guest

Very Good

Traveling as Couple

03-16-2018

Pros: Loved that the floors were not carpeted.

Cons:

4.0

Verified Hotel Guest

Disappointing

Business Traveler

03-16-2018

Pros: The room was great.

Cons: It was under construction. No Lobby, No Bar, No restaurant. None of it was mentioned when I booked. I would recommended once renovation is completed.

7.0

Verified Hotel Guest

Good

Traveling as Couple

03-16-2018

Pros: The room was very clean, comfortable bed et nice shower and bathroom.

Cons: The door did not seal properly once closed so there was a air leak coming from the outside and we could hear sounds from the lobby. It was disappointing that there was light coming through the door gaps for a 4 star hotel.

8.0

Michael

Very Good

Business Traveler

03-16-2018

Pros: The beautiful lobby makes you want to linger.

Cons: The restaurant is sub-par especially for a hotel Of this caliber.

10.0

Doina

Exceptional

family with young children

03-05-2018

Our stay was short but...

Pros: The beds were a bit soft but otherwise very clean and comfortable. The wood floor in the room was a very nice touch!

Cons:

10.0

Traveller

Exceptional

family with young children

03-05-2018

Absolutely fantastic.

Pros: The bed was very comfortable. Rooms were impeccable. Location was prime.

Cons: The pool could use a renovation.

7.5

Xiaomei

Good

family with young children

02-22-2018

a very good location hotel,...

Pros:

Cons: Cost-Performance. The price is high comparing with a 4 star hotel. And swimming pool water is not so clean, need to regular change water. swimming pool change room is too cold.

7.1

Alison

Good

young couple

02-21-2018

Very nice.

Pros: The hotel had a cool vibe.

Cons: Truck didn’t fit in underground parking, but we found free parking nearby. An extended cab truck will not fit.... the maximum hieght is 6’2.

10.0

Valerie

Exceptional

family with young children

02-20-2018

Exceptional

Pros:

Cons: The service at the hotel restaurant. It wasn’t busy at all, with there being only 2 other tables but it still took us over 1.5 hours to get our food once ordered.

10.0

Tom

Exceptional

young couple

02-20-2018

It was excellent hotel for...

Pros: Perfect location to all attractions. Staff were friendly and very helpful with all questions. Clean rooms and comfortable bed. Had fridge and microwave in room- perfect.

Cons: nothing

9.2

John

Wonderful

young couple

02-20-2018

Felt very welcomed and at...

Pros: Location, bed was comfy, room very quiet.

Cons: Very small hot tub for 2 hotels, never did get in it.

7.5

Lorelei

Good

review category group of friends

02-20-2018

Good

Pros:

Cons:

7.5

Adrian

Good

family with young children

02-19-2018

Fair

Pros: Location, but not parade. Friendly staff and comfortable. Freedom of choice!

Cons: Pool, parkade, no breakfast or coffee. Did not like the value for the money I paid

7.9

Ofra

Good

solo traveller

02-16-2018

Nice but not too nice

Pros: The decor. If you don't want to work in your room, the lobby is awesome.
And flavoured water next to the elevator...

Cons: The food (breakfast and room service) was not special. When it is freezing outside, you want to have a decent option to dine it.
There are no 'special touches' in the room and any extra, even in toiletries, was hard to get. There are 4 other hotels in the same block. So location is not special either.
I did not make it to the swimming pool though, which was what I was looking for originally.

9.2

Carolyn

Wonderful

solo traveller

02-14-2018

Very nice place

Pros:

Cons: A bit more noisy at night than I would have liked

8.3

Kacper

Very Good

young couple

02-08-2018

Very good

Pros:

Cons:

8.3

Paul

Very Good

young couple

02-06-2018

Nice hotel, great location, friendly...

Pros: Location, main reception area

Cons: Bathroom was tired, and could do with modernising. I have stayed here before, in another room, and the bathroom was much more modern and stylish.

Pros: Very nice hotel, but having a room with no window to the exterior was brutal. It was dark and gloomy (although cozy), but a window to the outdoors is essential.

Cons: Very nice hotel, but having a room with no window to the exterior was brutal. It was dark and gloomy (although cozy), but a window to the outdoors is essential.

7.5

Anonymous

Good

mature couple

01-23-2018

Good

Pros:

Cons:

10.0

Gordon

Exceptional

solo traveller

01-21-2018

Exceptional

Pros: Hotel is attached to a Marriott Residence. The two hotels share a large fitness room which is as well equipped as any private gym. The hotel decor is warm and rustic.

Cons:

10.0

Raymond

Exceptional

young couple

01-18-2018

It was an excellent stay

Pros: The staff was great and helpful

Cons: Everything was great

10.0

Suraj

Exceptional

review category group of friends

01-18-2018

Exceptional

Pros:

Cons:

10.0

Marija

Exceptional

young couple

01-16-2018

Great Room, Great Location, Very...

Pros: the room was very comfortable, quiet, and very centrally located

Cons: The DMF charge. This is a voluntary charge, not a tax, and it isn't clearly explained on the bill. I am an accountant, specialising in Tax, so I know what this is. I didn't raise a stink, but I didn't appreciate being charged a discretionary cost which you should inform guests they are entitled to dispute.

10.0

John

Exceptional

solo traveller

01-15-2018

Exceptional

Pros:

Cons:

10.0

Anonymous

Exceptional

mature couple

01-13-2018

Exceptional

Pros:

Cons:

5.0

Anonymous

Fair

solo traveller

01-11-2018

Passable

Pros: It was a let down. Mediorce at best.

Cons: The hotel.

10.0

Lauren

Exceptional

solo traveller

01-09-2018

Exceptional

Pros:

Cons:

9.6

Sabine

Exceptional

review category group of friends

01-08-2018

Exceptional

Pros:

Cons:

9.6

Zhen

Exceptional

young couple

01-07-2018

Exceptional

Pros: Really quite, pet allowed but extra fee, nice decor at lobby

Cons:

7.1

Driad

Good

family with young children

01-07-2018

Good

Pros:

Cons: Verry goog service

10.0

Anonymous

Exceptional

mature couple

01-05-2018

Exceptional

Pros:

Cons:

7.5

Melissa

Good

young couple

01-04-2018

Good

Pros:

Cons: The hot tub is horrible it's old out dated and only 2 jets work and is not hot at all

9.2

Anonymous

Wonderful

young couple

01-04-2018

Superb

Pros:

Cons:

9.6

Crystal

Exceptional

review category group of friends

01-02-2018

Exceptional

Pros:

Cons: Restaurant was really slow and understaffed. They tried but just took too long and food wasn't great.