Even if nobody else can help find the water filter you require The water filter company CAN. Our staff are some of the most knowlegable in the buisness and even have the ability to call on the leading manufacturers in the buisness if need be. Many watercooler companies rebrand filters so that you have to back to them for replacements.We believe you should have the chance to decide for yourself what to buy.If you are in this situation you can simply email a photograph of your filter through to contact@thewaterfiltercompany.co.uk and we will identify it for you and find you a replacement cartridge.