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Returns Policy

Returns Policy

You may return most new, unopened items within 14 days of delivery and we will exchange it for an item that is of the same or lesser value. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).

You should expect to receive your item within 2 weeks of giving your package to the return shipper, however, in many cases you will receive it more quickly. This time period includes the transit time for us to receive your return from the shipper, and the time it takes us to process your return once we receive it (3 to 5 business days).

If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.

Shipping

We offer FREE shipping to addresses that are not in El Paso, Texas. If you are in El Paso you are going to have to pay for shipping or come by one of our locl stores to pick up your item.

If you are placing an order and have an APO or FPO address, select United States in the country drop down. Then select Armed Forces followed by ytour respective continent. It is really easy to do and we ship to APO/FPO addresses all the time!

When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.

Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.