Cisco phones upgraded night of Dec. 4

Beginning at approximately 6:30 p.m. Wednesday, Dec. 4, Telecommunications will begin the process of upgrading the software for all co-workers using a Cisco landline phone. This process will cause intermittent outages when dialing to/from Cisco phones between 6:30 p.m. Dec. 4 through 2 a.m. Dec. 5. All non-Cisco telephones should work normally for outgoing calls during this upgrade, though voicemail will be limited.

The upgrade will affect Cisco wireless “Nurse Call” phones. Telecommunications will send a mass notification to all of the Cisco wireless phones a few minutes prior to the time we start taking those phones out of service. Nursing units should activate their down-time procedures once this message is sent.

Phone calls and text messages sent from the nurse-call system will not be transmitted during the time the Cisco phone is out of service. Telecommunications will send another mass message to all wireless phones once it has re-activated the phones and service is back up. At that time, nursing units can go back to standard nurse-call operating procedures.

The following locations using Cisco phones are identified as “critical,” and a subset of existing phones in these areas will retain functionality during the upgrade window (6:30 p.m. Dec. 4 through 2 a.m. Dec. 5):

Hospital Operators - 919-966-4131

Bone Marrow Inpatient Unit - 919-966-7792

Inpatient Pharmacy - 919-966-8761

Oncology Inpatient Unit - 919-966-1661

Help Desk - 919-966-5647

WakeBrook – All Inpatient Units

All other colleagues with Cisco phones can expect the following issues during the 6:30 p.m. Dec. 4 – 1 a.m. Dec. 5 upgrade window:

Intermittent disruption of phone services (internal and external calls may not be available)