Diamond Support

The network engineers on this team all have deep industry experience and constantly updating their know ledge to ensure their skills remain relevant.

The CCS service provider professional services team enable small to medium service providers to access advanced skill sets that are in high demand when implementing new technologies but not fully utilised in post implementation operational support without having to incur the cost, risk or complexities associated with hiring full time staff.

CCS’ Service Provider Professional Services team has been structured with the Diamond Support System. The Diamond Support System (DSS) delivers two levels of support, a Senior Systems Architect and Network Consultants. Every member of the Managed Services team is experienced and certified in service provider technology.

Architect

The Senior Service Provider Architect (SPA) in the DSS is a CCS system architect that is certified and experienced in solutions that are specific to CCS’ service provider offerings. The SPA provides project planning, solutions design & architecture, testing, documentation and where required the SPA will provide customer training for the solutions that CCS deliver. The SPA will also act as the project lead during implementation and provide peer review for work delivered by the local and remote support teams. For the on-going support of CCS solutions the SPA will continue to provide peer review for the support ream and first point of escalation for any service issues.

Consultants

The support team in the DSS is comprised of CCS System Engineers that are based in Bermuda and Europe. As with the SPA these engineers are trained, certified and experienced on the solutions in CCS’ service provider offerings but not to the same level of expertise. The role of the Service Provider Consultant’s (SPA’s) is focused on the implementation services and on-going support of infrastructure solutions. The DSS consist of a primary and secondary SPA with similar skill sets to ensure that there is services continuity for sick days, emergencies etc.

Test and Diagnostic Tools

In addition to expertise and experience the Diamond Support System will give service providers access to advances testing, troubleshooting and diagnostic tools that are designed specify for service provider infrastructures. These tool are very valuable during any service provider infrastructure implementation but are rarely used after he equipment is deployed and running smoothly. Considering that they are infrequently used in day to day operations and the high cost of these tools more service providers in our region choose not to invest in them. With DSS, Service providers will get the benefit of these tools with none of the costs.