Summary: Mr X complains about the Council's decision to refuse his wife a blue badge. The Ombudsman found fault because the Council failed to follow its own guidance. As a result, Mrs X has been left uncertain about her eligibility for a blue badge. The Council has agreed to carry out a mobility assessment of Mrs X and arrange training for officers dealing with blue badge applications. It has also agreed to apologise to Mr and Mrs X and pay them £100 to recognise the impact on them because of its failures.

Summary: The Ombudsman will not investigate Mr Y's complaint about the refusal to renew his Blue Badge. This is because the Council has provided the remedy Mr Y was seeking and it is unlikely further investigation by the Ombudsman would add to the Council's previous investigation.

Summary: Mr B complains the Council has not renewed his son's blue badge. He says this means his son is less able to access services in the community and has affected his wellbeing. The Ombudsman does not find fault in how the Council considered this application for a blue badge.

Summary: Mrs X complained the Council failed to properly assess her mobility for a blue badge. There is fault in both mobility assessments the Council conducted. The Council has agreed to apologise to Mrs X for failing to conduct the assessments correctly, arrange a fresh assessment to be conducted in accordance with the relevant guidance and pay her £100 for her time and trouble spent on pursuing this complaint.

Summary: Mrs X complains the Council failed to provide free transport when her son returned to college in September 2017, having turned 19 earlier that year. The Council accepts it was wrong to do this and will: apologise; refund the charges; and review its policy on transport for adult learners. It also needs to refund anyone else it has wrongly charged.

Summary: Mrs X complained about the Council's decision to remove her adult disabled daughter Miss D's day centre transport. The Council failed to properly apply its transport policy and to properly consider the impact on Miss D and Mrs X. The Council has agreed to reassess Miss D's transport needs. Depending on the outcome of the review it has agreed to consider whether an additional remedy is appropriate.

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