Hey there, @Anonymous
Bo here from Shopify Support!
Thank you for reaching out, I am sorry to hear that you are experiencing this issue. I took a look at this and judging by the link "https://blingdogbeds.com/collections/bling-dog-collars/dog-collars" it would appear that a tag has been applied to the navigation link that none of the products conform to, I would recommend going to Online Store > Navigation > Main Menu and then click "Edit" beside Bling Dog Collars. Once here delete the tag and click save. This should rectify the issue.
Let me know how this goes and if there is anything else I can assist you with, I'm happy to help!
All the Bet,
Bo
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Hey there, @canadianj9
Bo here from Shopify Support!
I am sorry to hear that you are experiencing this issue. In my experience, the best way to get issues such as this resolved is by reaching out to the theme developers directly. They are the best equipped to handle issues that crop up with their themes. Check out our guide on finding support for your theme here.
All the Best,
Bo
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Hey there, @Samcrosser
Bo here from Shopify Support!
Thank you for reaching out about this. I have taken a look at your page and it looks like the currency conversion app is creating this problem. Take a look at this guide on getting support from third-party app developers - the developers of this app will be the best equipped to resolve this for you.
One small thing which isn't crucial but will make your site look that bit more professional is adding a favicon that matches your business logo. A favicon is an icon that appears on a tab in a browser, usually a logo. You can add a favicon to your site as per this guide.
While looking at your products I noticed that your descriptions have been copied and pasted from AliExpress/Oberlo. Anyone who is familiar with AliExpress or Oberlo will spot this right away and in doing so they will know that they can get the products cheaper elsewhere. With online stores, there are no sales representatives and so the products literally need to speak for themselves. Instead of listing your products' specs in your current format you should try writing descriptions that persuade the customer to buy the item. Why do they need this watch? How will it make their life better? I recommend taking a look at Oberlo's guide on writing a product description that sells here. This will also help you improve your SEO which will bring more traffic to your store organically.
I'd recommend taking a look at our Shopify webinars for sure. These short tutorials take you through all the basics of creating a store such as adding products, variants, collections, theme changes and pointing a domain to your store. You should be able to sign up here if you would like. We also have a free business course with our Shopify Academy that I would really encourage you to look at if you get a chance.
I just thought I’d share some great links to help make those first sales:
Get Customers Talking About You
50 Ways to Make Your First Sale
Beginners Guide To Marketing
How to Drive Targeted Traffic to Your Online Store
All the Best,
Bo
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Hey there, @Mloughlin88
Bo here from Shopify Support!
Thank you for getting in touch and well done on launching your store. It is good to hear that you are getting good traffic to your store, however, is this traffic "good traffic"? Your store is very niche in the terms of the style of clothing you are going for and that it is exclusively men's clothing - are your ads targeted as such? I would recommend taking a look at our guide on targeted traffic here for some insights.
While your products are brilliantly curated and your pictures look amazing you could definitely work on the descriptions. The first thing I always look at when giving feedback on stores is the product descriptions. With online stores, there are no sales representatives and so the products literally need to speak for themselves. Instead of listing your products' specs in your current format you should try writing descriptions that persuade the customer to buy the item. Why do they need this tee? How will it make their life better? I recommend taking a look at Oberlo's guide on writing a product description that sells here. This will also help you improve your SEO which will bring more traffic to your store organically.
You could benefit from adding recommended products to your product pages. This is a great way to upsell other products on every product page, increasing your chances of converting some visits to sales. We have a guide on setting this up here.
On your homepage, I noticed that your product image sizes vary. While this is not technically an issue, your store would look that bit more polished and professional if all the images were of a standard size, especially in collection pages etc. I would recommend using an app such as Photo Resize to get all of your images uniform.
Taking a look at your footer I noticed that you are missing your social media links:
Be sure to add these in as having the Follow Us title there without a link to your social media makes your site look somewhat unfinished.
I noticed that you have an About Us page, it is, however, very short and does not really tell your customer anything about your business. The About Us is probably the most underutilized marketing tool on Online Stores. What an About Us page should be is a goal-oriented sales page, one that focuses on highlighting the biggest selling points of your story and brand, making a strong impression on curious customers. It is the perfect place to highlight a number of objectives such as:
- Communicate the story of your business and why you started it. - Describe the customers or the cause that your business serves. - Explain your business model or how your products are made. - Put a face to your business, featuring the founders, or, the people on your team.
In short, your online store displays your products brilliantly, your "About Us" page should be telling your customer why they should buy from you.
Browsing through your page I noticed that most of your products are currently on sale. When a company offers a discount to their customers, they’re taking a big risk of devaluing their services. Customers can get the impression that the services being offered aren’t worth paying full price for. It also sets a precedent in the customer’s mind that your pricing isn’t firm. When promoting sales it is important to use scarcity and urgency to your advantage. If your store is constantly offering discounted prices it is not going to create any urgency, your customer won't see the need in buying right away as there is no end to the sale in sight. It is great to see that you are offering free shipping, but offering the free shipping for a limited time, as well as offering the discounts for a limited time would be much more effective in getting those first few sales. Take a look at our post on using urgency and scarcity to your advantage for more information on this.
All the Best,
Bo
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Hey there, @AnnaZ
Bo here from Shopify Support!
I would love to check if this is possible, I just have a few questions. What do you want to change this text to and why? What theme are you using? Does this appear when you click on "More Payment Options" or where are you seeing it? If you could send us on a link to your store that would also be great.
I look forward to hearing from you,
Bo
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Hey there, @Digital_Lad
Your store is still looking great! I do not see any changes that I suggested. If there is anything in particular that you want me to take a look at please do let me know.
All the Best,
Bo
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Hey there, @inneryouuk
Bo here from Shopify Support!
That is a really great question. In our theme store you can actually filter our collection of themes by industry, Clothing and Fashion being one of them:
After this you can further filter our themes by other requirements you may have from your theme such as the number of products, layout style and so on. Each store, even in the same industry can widely vary so I would recommend taking a look through some of these themes, trying them out and choosing from there.
Let me know how this goes and if there is anything else I can assist you with, I'm happy to help!
All the Best,
Bo
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Hey there, @Anesiclothing
Bo here from Shopify Support!
Thank you for getting in touch and well done on launching your store. It is good to hear that you are getting good traffic to your store, however, is this traffic "good traffic"? Your store is very niche in the terms of the style of clothing you are going for and that it is exclusively men's clothing - are your ads targeted as such? I would recommend taking a look at our guide on targeted traffic here for some insights.
While your products are brilliantly curated and your pictures look amazing you could definitely work on the descriptions. The first thing I always look at when giving feedback on stores is the product descriptions. With online stores, there are no sales representatives and so the products literally need to speak for themselves. Instead of listing your products' specs in your current format you should try writing descriptions that persuade the customer to buy the item. Why do they need this tee? How will it make their life better? I recommend taking a look at Oberlo's guide on writing a product description that sells here. This will also help you improve your SEO which will bring more traffic to your store organically.
Taking a look at your footer I noticed that you are missing your social media links:
Be sure to add these in as having the Follow Us title there without a link to your social media makes your site look somewhat unfinished. Additionally, I would recommend adding in your Privacy Policy and Shipping Policy to the footer menu as these are both things prospective buyers will be looking for.
I can see that you have your contact information listed on your contact page. This is easily accessible which is super important, however, I would also consider adding a contact form to the page. This is simply because people can be lazy, to be honest. Instead of copying the email and logging in to their email provider, a lot of users would rather just fill out a form right there on the page. You can find out how to do this here.
Trust is the most valuable currency you can have on an online store. If a customer feels that they can trust a store they are much more likely to buy from it. Having the option to leave a review really helps build that trust with customers. Genuine, positive reviews will encourage customers to look at you as someone they can trust, someone who cares about their customers, and someone who is willing to go the extra mile for an exceptional customer experience. Seeking out online reviews have become such a standard part of the buying process for people these days that every online retailer needs to be thinking about them.
I would recommend taking a look at our free Product Reviews app. This app can be found in our app store, the home to all of our best apps!
You could benefit from adding recommended products to your product pages. This is a great way to upsell other products on every product page, increasing your chances of converting some visits to sales. We have a guide on setting this up here.
I noticed that you did not have an About Us page. The About Us is probably the most underutilized marketing tool on Online Stores. What an About Us page should be is a goal-oriented sales page, one that focuses on highlighting the biggest selling points of your story and brand, making a strong impression on curious customers. It is the perfect place to highlight a number of objectives such as:
- Communicate the story of your business and why you started it. - Describe the customers or the cause that your business serves. - Explain your business model or how your products are made. - Put a face to your business, featuring the founders, or, the people on your team.
In short, your online store displays your products brilliantly, your "About Us" page should be telling your customer why they should buy from you. You can read up on this in our guide to writing a persuasive About Us page here.
All the Best,
Bo
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Hey there, @chainedandtwist
Bo here from Shopify Support!
I would love to assist hee. To do so I need to authenticate you as the owner of the closed Shopify account and so I have reached out to you via email regarding this. If you could respond to that email I will be able to look into disconnecting the eBay account from the closed Shopify account for you.
All the Best,
Bo
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Hey there, @Roger17
Bo here from Shopify Support!
That is a really great question. As Shopify does not provide email hosting there would be no copies of emails kept on our platform. Any emails sent by the system to the customer regarding their orders and refunds will be noted in the Order Timeline there is, however, no copy of the email kept. When sending a custom message to a customer you will need to select an email in which to send a BCC to in order to save a copy for yourself.
Welcome to the platform by the way! How are you liking it so far? What is it that you are planning on selling? While getting started I'd recommend taking a look at our Shopify webinars for sure. These short tutorials take you through all the basics of creating a store such as adding products, variants, collections, theme changes and pointing a domain to your store. You should be able to sign up here if you would like. We also have a free business course with our Shopify Academy that I would really encourage you to look at if you get a chance.
I hope this clears things up - if you have any follow up questions please don't hesitate to ask!
All the Best,
Bo
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Hey there, @not_rachit
Bo here from Shopify Support!
Welcome to Shopify! I am sorry to hear that you have come across this difficulty. That is a really great question. The name on the credit card that you are using to pay your Shopify Invoices does not need to match the name of the account owner on the Shopify account. So long as you have explicit permission from the cardholder it is totally fine to use it to pay for your Shopify Invoices.
How have you been finding the platform so far? What is it that you are planning on selling? While getting started I'd recommend taking a look at our Shopify webinars for sure. These short tutorials take you through all the basics of creating a store such as adding products, variants, collections, theme changes and pointing a domain to your store. You should be able to sign up here if you would like. We also have a free business course with our Shopify Academy that I would really encourage you to look at if you get a chance.
All the Best,
Bo
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Hey there, @Ibbeyz
Bo here from Shopify Support!
That sounds like it could be an issue with the coding of your theme. This of course totally depends on the theme that you are using. Has this always been how the product images have functioned or has it only occurred recently? Have you installed any new apps or edited the code in any way recently?
If it is a Shopify Supported theme I would be more than happy to look into it for you, so please do get back to me with a link to your store and the name of the theme in question. If it is not a Shopify Supported theme, not to worry, take a look at our guide on getting support for your third party theme here.
I look forward to hearing from you,
Bo
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Hey there, @manol
Bo here from Shopify Support!
That should be possible with a little coding. This totally depends on the theme that you are using. If it is a Shopify Supported theme I would be more than happy to look into it for you! If it is not a Shopify Supported theme, not to worry, take a look at our guide on getting support for your third party theme here.
I would love to know why it is you would like to disable this. Generally speaking, most big websites have this feature (Facebook, YouTube, Twitter, .etc) and users are accustomed to this quick shortcut to get back to the homepage. This customization may hinder the accessibility of the website in this way and frustrate some users.
I look forward to hearing from you,
Bo
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Hey there, @Digital_Lad
Bo here from Shopify Support!
Thank you so much for posting in the community. I must say your store is looking really well. It is clear that you have put a lot of work into it. I love your "About Us" page, it is well written and the interview format is really engaging to read. Your "Shout Outs" are a really nice touch as well. Some themes come with a testimonies feature so you can display testimonies such as these to your homepage so your customer is immediately greeted by the praise of past customers. It could be useful to implement this in your store as some customers might not look into the "Shout Outs" page and would not get the chance to read these glowing reviews. There are apps that can be added to your store if your theme does not have this built-in. Apps such as Testimonials Slider and Testimonials and Product Reviews.
It is great to see you utilize the pages feature for your contact page, about us and shout out pages - I would recommend also adding your policies to your collection of pages. You can then add these policy pages to the footer menu. Privacy Policies and Return Policies have become the norm for online stores and so it would be a good idea to have them there for your customers to see. It would also be a good point of reference if a customer was ever looking for a refund; you will be able to direct them to a public page on your site that cites your return policy. You can read up on adding store policies here.
You would be correct in saying that Facebook does not allow for Digital Downloads to be sold on their plan. Their policy states that sellers are only permitted to sell physical products with them. While I would not say you are mad to not sell with them - they can be a super useful tool for advertising and reaching the niche market that you are selling to. Your products are very specialized and Facebook Ads are very good at targeting very specific audiences. So, you could advertise your website and have your customers come shop there. HubSpot has a really great course on marketing with Facebook that I would highly recommend, here.
If you are totally averse to advertising with Facebook you should check out this guide on marketing with Twitter. Twitter can be a really powerful tool when used correctly. You are free to post any kind of content that you like which really opens your options. We also have this wonderful guide on increasing your traffic organically without paying for ads.
All the Best,
Bo
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Hey there, @awills
Bo here from Shopify Support!
That is a really great question. I did some digging into this and found that this is used to tell search engines such as Google exactly what the links are leading to. This also helps with visitors to your site that are visually impaired. Their screen reading software will be able to read what you have named the navigation link and the name of the page the link leads to. Having these link titles help make your pages more accessible and in doing so, improves your SEO rating.
While fine-tuning your SEO you should take a look at your images' Alt Description. Luckily adding an alt description is super easy to do and can be done so as outlined in this doc.
The long and short of it is that adding alt descriptions helps you rank better in Google because it is telling Google what your images are and so your products can show up in Google image searches. Having the descriptions there also makes your site more accessible for anyone with any kind of visual impairment as their screen readers can read what the image is for them. So while making your page that bit more accessible you are also improving your SEO. Here is a great guide to writing truly effective alt descriptions for your product images.
As you know, SEO can play a huge part in bringing in sales and potential customers. The key to SEO is understanding what your customers will be looking for and ensuring your site is set up to best manage the products and content they are seeking. I have attached a few links below that are great in gaining more tips in making your site more SEO friendly.
SEO Guide - Overview
SEO Video Series
SEO Manager - App
They say 80% of SEO is content. Want to learn all about content marketing? You can take this free course from Hubspot and become certified!
All the Best,
Bo
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Not a dumb question at all! Each store that is on an active plan and using a Shopify Supported theme are subject to a free hour of design time. Further details of this are outlined in my above comment.
All the Best,
Bo
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Hey there, @SocialShapes
Bo here from Shopify Support!
That is a really great question. This is something that can be taken care of by our theme team as our Design Policy. As this is a more complex code change, they would rather make the change for you. To do so I will need to escalate this to our team. If this is something you would like me to do please let me know in this thread and I will email you to get this ball rolling.
I look forward to hearing from you,
Bo
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Hey there, @BeyondBeautyB
Welcome to the community. I took a look at your store and it seems to be the result of the same app in my answer above. To remove these ads uninstall the app. If you need any help removing any remaining code after the app is uninstalled you can reach out to the developer on support@eggflow.com.
All the Beat,
Bo
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Hey there, @southlondon
Bo here from Shopify Support!
That is a really great question. So here you will have two options:
1) Transfer your domain to Shopify. This means Shopify will host your domain for $14 per year.
or
2) Transfer your domain to a third party and have them host the domain and simply point it to Shopify as per the instructions you have listed in your question.
To transfer the domain to Shopify i.e. move the hosting to Shopify you will need to follow the steps in this guide. It sounds like your original domain provider thinks you want the domain hosted on their platform and pointed to Shopify which isn't the case.
I am delighted to hear you are moving to our platform! What is it that you are selling? I'd recommend taking a look at our Shopify webinars as you get set up. These short tutorials take you through all the basics of creating a store such as adding products, variants, collections, theme changes and pointing a domain to your store. You should be able to sign up here if you would like. We also have a free business course with our Shopify Academy that I would really encourage you to look at if you get a chance.
Let me know how this goes and if there is anything else I can assist you with, I'm happy to help!
All the Best,
Bo
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Hey again, @vish2019
Thanks for the link! Inspecting the code of your theme using Chrome's inspect tool I found that you have commented out the meta description.
You will need to remove the {% comment %} and {% endomment %} and click save. Once this is done you will need to resubmit your sitemap to Google. You can do so by following this guide.
All the Best,
Bo
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Hey there, @alanlima_r
Bo here from Shopify Support!
Thank you so much for reaching out regarding this. I am sorry to hear that you are experiencing this issue. Are you getting any specific error message when you try to purchase a plan? Are you using a credit card or debit card? At this time we are only able to take payment from a credit card issued by an established bank - we cannot charge debit cards, prepaid credit cards or cards administered by online banks.
If the card you are using is, in fact, a credit card I will reach out to you via email so that we can look into this further. Please respond to me in this thread to do so.
I look forward to hearing from you,
Bo
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Hey there, @JohnNada
Bo here from Shopify Support!
That is a really great question, I am sorry to hear that this has been an issue on your store. Taking a look at the product page in question I can see that there have been a lot of code customizations made to help convert customers, I have a feeling that it was one of these code changes that has caused this issue. I would recommend rolling back your product-template.liquid code to see which code change caused this issue. Please take a look at this guide on rolling your theme back, please note, doing so will revert any code changes that you have made.
If this does not work I would recommend reaching out to the support team behind your theme. Follow the steps in this guide to get in touch with your theme's support team.
All the Best,
Bo
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Hey there, @sin034
Bo here from Shopify Support!
Great question, this font can be changed by adding a little bit of code to the CSS of your theme. NB When editing the CSS of your theme it is always a good idea to duplicate your theme first and making the changes on the duplicate. This will prevent any errors from occurring on your live site. We also recommend adding CSS to the bottom of the file as opposed to altering the preexisting code. The new code will overwrite the previous code.
This tutorial is specific to an unedited version of the Debut theme, Version 12.2.1. We cannot guarantee results for themes that have been modified with custom coding and/or apps. We suggest hiring a Shopify Expert if you are not comfortable proceeding with the following tutorial, or wish to make any variations to this tutorial.
Go to Online Store > Current Theme > Actions > Edit Code.
Open Assets > theme.scss.liquid.
Scroll to the bottom of this file and paste the following code, you can, of course, change the size of the font to suit your preference:
.site-nav__child-link:not(.site-nav__child-link--parent) {
font-size: 15px;
}
Click Save.
As for the resizing of the drop-down tab, we would advise against this as it might not work for smaller laptops with a smaller screen, the navigation will get cropped. We would advise that you lessen the number of links in your dropdown - it would be better for you to reorganize.
Let me know how this goes and if there is anything else I can assist you with, I'm happy to help!
All the Best,
Bo
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Thank you for confirming! As this is a third party theme, our team would not be able to make any adjustments to it. What I would recommend doing is reaching out to the developer of the theme directly to see if there is anything they can do. You could also hire a Shopify Expert to get this resolved.
All the Best,
Bo
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Hey there, @vish2019
Bo here from Shopify Support!
I am so sorry to hear that you are experiencing this issue, I would love to help. Could you provide us with a link to your store so that we can take a look at it and replicate the issue on our end? Generally speaking, Google is told what to show in your meta title and description by the theme itself. What theme are you currently using? Also, what testimonies app are you using? This may be causing your theme to prioritize the testimonies over the description.
I look forward to hearing from you,
Bo
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