Thanks! Customer service reps don't even know the answer.
Like everyone else, I was worried and didn't have a clue.
Thanks! I've been trying to figure that out for months.
You are a godsend. Thank you very much!
Same exact problem. I did this and it worked! Thank you!
Other:

This is NOT abusive. I pressed this button by accident.It is spam / self promotion.It is offensive or harmful.It does not contain enough information.It contains or requests illegal information.It does not make sense.

"Silahkan ikuti petunjuk ini untuk memecahkan masalah .

As you have mentioned you did not put a Gmail account to set up the phone, you can try 2 methods solve to this problem. Please follow these instructions to solve the problem.

►Factory reset using code.

•Factory reset is the best solution to solve this, but factory reset will delete all data on your phone. Factory Reset using code is the easiest method to solve your problem because it only requires you to type in code in the dialer.
To do this:

(Note: This will Erase all Files on your phone.)1. On the lockscreen tap "emergency call".2. In the dialer put this code *2767*3855#3. The phone should boot up without the pattern.
If you don`t have access to your dialer or this doesn`t work proceed to hard reset.

►Hard Reset.

•Hard reset will also erase all data on your phone but this will surely solve your problem.
To hard reset your phone:

(Note: This will Erase all Files on your phone.)1. Turn off your phone, remove the battery to make sure its turned off.2. Press and Hold Menu(middle) and Power Button at the same time until you see the recovery menu.3. Now use Volume keys to navigate up and down the menu, use Menu(middle) button to select from the recovery menu.
4. Select Wipe Data/Factory Reset from the recovery menu.
5. Wait for the process to finish.
6. Select Reboot System Now to restart the phone.
7. The first boot up will take a minute or two.

"If you mean that your samsung galaxy ace has been locked out..."

If you mean that your samsung galaxy ace has been locked out and you don`t know the gmail log in then the only option that you have is to do a hard reset on your device.

Doing a hard reset will erase or wipe all your saved files and application.

Follow the steps below to hard reset your phone :

1. Make sure that your phone is off.2. Now you need to press and hold the power button + the menu button for 2-5 seconds.3. Wait for the recovery menu to appear.
4. Select wipe data/factory reset
5. Use the volume keys to navigate and the menu key to confirm.

TRANSLATION:
To begin with, save all you data on an sd card to prevent from losing important files you have. Now to solve your problem is to first try this: -> main home screen, tap menu ->Tap Settings, then Privacy ->Tap Factory data reset ->Tap Reset phone Enter your password if is asked, then select Erase everything to verify. If that doesn`t work do this steps: -> Pull the battery out and reinsert it again to make sure it goes off. ->Press both the Home and Volume Down button ->Press hold the Power button until the device turns on. ->Follow the instructions seen on the screen to reset your unit. The phone will reboot to original setting.

For 5 Consecutive wrong pattern attempts a pop up "Forget password" alert will show, Click that and you will be redirected to a window that will ask you to give your Gmail address to reset it. Once you did this, open then your account on Gmail by login on a PC to check the message on your inbox as to how to reset your forgotten password..or just go to the recovery page of Gmail at www.google.com/accounts/recovery/ to retrieve your Gmail account credentials then use this again to solve the forgotten password on your device.

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