Frequently Asked Questions

What is Btcsun?
Btcsun is an online investment platform brought to you by some of the world's most trusted financial experts who specialize in rare biotechnology investments. We deal with a virtually untapped industry sector which is susceptible to a small margin of error but with the right combination of information, well-timed investments, people and dedicated research, offers the highest returns on your overall investment.

How much is the referral commission?
The commission is 100% and you don't need to have active deposit on our site at the time of referral to be eligible to receive the referral commission!

Do you also pay referral bonus for account balance deposits?
No. The 30% referral deposit bonus is only paid from payment processors deposits and cannot be used for deposits from your account balance.

Deposit

I want to invest with Btcsun but I don't have an any ecurrency account. What
should I do?
You can open a free PM account here: www.perfectmoney.com
You can open a free Payeer account here: www.payeer.com
You can open a free BitCoin account here: www.blockchain.info

What is the minimum and maximum investment?
The minimum investment starts as low as $50 and the maximum investment is $80,000.

How long does it take for my deposit to be added to my account?
Your deposit will be added to your account as soon as we receive the money deposited into our account. For Perfectmoney and Payeer it's instant, for Bitcoin it may take up to 2 hours because of blockchain.info system policy.

How can I deposit the money to Btcsun?
Depositing money into your BioFeulio.com account is easy. Register, log in to your account, choose one of our 5 investment plans and deposit the money through one of the accepted ecurrency systems.

What is BTC to USD conversion rate?
We have a fixed rate system. All deposits and withdrawals will be based on a single rate of 1 BTC = $800. This way we make sure all members will be profitable even if the bitcoin rate drops.

How many deposits can I make?
With Btcsun.com, you can make as many deposits as you wish.
Can I make an additional deposit to account once it has
been opened?
Yes, you can but all transactions are handled separately.

Can I do a direct deposit from my account balance?
Yes! To make a deposit from your account balance simply login into your members account and click on Make Deposit and select the Deposit from Account Balance Radio button.

Withdraw

How can I withdraw funds from my Btcsun account?
To withdraw funds from your Btcsun account, just log in to your account using your username and password and click on the Withdraw section.

After I make a withdrawal request, when will the funds be available on my
ecurrency account?
Upon making a successful withdraw request, funds will be available on your ecurrency account within 24 hours.

Does Btcsun process the withdrawal requests daily or on business days only?
For your convenience, we initiate your withdrawal request 3 times a day, every day of the week.

I requested a withdrawal a few hours ago and I still wait for my payment longer then I am used to with Btcsun
This delay can be caused by many things. We initiate your withdrawal request 3 times a day so please be patient. Be sure to check your account to make sure that you requested the withdrawal correctly and than check your user settings to ensure that your account details including the ecurrency accounts are correct. If everything is fine so far, please wait 24 hours since your witdrawal request before contacting our support team and we will personally check your case.

Account security

How can I change my e-mail address, password or ecurrency accounts?
To change any of your account information, click on the link to contact our Support team here. When contacting us, please include what account info you need to change and add your security question and answer to your request.

What if I can't log into my account because I forgot my password?
Click forgot password link, type your username or e-mail and you'll receive your account information sent to you via e-mail instantly.

Cheating, abusing the RCB bonuses

May I open several accounts in your program?
No. If we find out that any member has more than one account, all funds on those accounts will be frozen. You cannot refer yourself or anybody who uses the same computer or IP address! Please always make sure you don't violate this rule or your account/s can and will be frozen permanently!

Is it possible to change my refferer to get higher referral commission deal?
You can contact us for a change of your referrer, but every member can request this change only once.

Can I "hit and run"?
Hit and run as most investors like to call it, is a popular investing tactic when the investor only invest once and never make a reinvestment again, when his plan expires. Hit and run is usually not the most profitable tactic but is one of the safest. Since there is nothing wrong about this tactic, Btcsun administrators will never ban or block any investor who likes to use this system.

Risks, guarantees, company policy

How will you invest my money?
We are an investment company run by group of experts in the alternative fuels market. Thanks to our unique investment strategies where we utilize a well diversified portfolio of investments spread out over many different areas, we are effectively able to guarantee the kind of returns on your investments that you won't get anywhere else.

Is there any risk involved?
There is always a risk involved with investing in such high return investment programs. However, there are a few simple ways that can help you to reduce the risk of losing your money. First, never invest more than you can afford to lose. Second, don't invest money you need to live on.
This is a high return investment site = higher risk than your average investment. Never invest all of your money in one place and don't gamble on the highest return investment plans with more than 20 days duration. They may offer you thousands in returns, but will likely never pay out.