HTC U11 review: A fragile, squeezable flagship

HTC introduced the “U” smartphone line back in January with the U Ultra and U Play handsets, and those were just a taste of what the company had coming. The U11 is HTC’s newest flagship and follow-up to last year’s HTC 10, and it looks significantly different from last year’s device. With an all-glass back and no headphone jack, the U11 chooses which of the typical flagship design choices it wanted to keep and forgoes others. It supports Google Assistant as well as HTC’s own Sense Companion AI, with Amazon Alexa support coming soon after it ships in the US on June 9. The HTC 10 was one of our favorite flagship smartphones last year, and the U11 is a thoughtful upgrade from that, even if its design is polarizing.

Design

The U11 smartphone looks and feels flashier than the HTC 10, but that doesn’t mean it’s better. Ars’ Ron Amadeo appreciated the simple yet solid metal design of HTC’s 2016 flagship, but the company certainly deviated from that blueprint with this device. The U11 has an all-glass back that makes it strikingly shiny but also a wild collector of fingerprints. That shine complements the bold colors it comes in (red, sapphire, silver, and black), but every time it catches your eye, you’ll be compelled to wipe down the phone.

Samsung’s Galaxy S8 has an all-glass design, and while glass is pretty, it’s not as durable as metal, especially for devices that you use and abuse every day. The U11’s back is the main glass part of the handset, and technically the device still has a unibody design—you just can’t tell by the placement of the glass as it sits atop the aluminum underneath. The bold back colors aren’t built into the glass, but rather they slide underneath the glass, so they won’t fade as some metal finishes can with time and use. They can’t be scratched off either.

The handset’s aluminum body peeks through on its sides where the few buttons and connectivity options live: on the right are the power button and volume rocker, on the top lies the SIM/microSD card slot, and on the bottom is the single USB Type-C port. You can’t see them, but eight tiny pressure sensors are hidden in the device’s lower sides—those are the sensors you “squeeze” to activate Edge Sense features and apps, which we’ll discuss more in a later section. The handset is IP67 water-resistant, and Edge Sense can even be used when the device is wet.

The screen and front panel are where the U11 looks a bit dated. Hugging the 5.5-inch, 2560×1440 display are chunky top and bottom bezels and a set of hardware navigation buttons. This is a stark contrast from recent flagship designs that favor paper-thin bezels to allow maximum screen space. The typical Android back and app-drawer capacitive buttons are on either side of the physical home button/fingerprint sensor. This is another contrast, as both new Android smartphones and iPhones have started to move away from physical home buttons.

One similarity the U11 has with the iPhone 7 is the lack of headphone jack. Included in the box is a USB Type-C-to-3.5mm audio jack, so you can connect your wired headphones to the device with the adaptor. HTC also includes its own headphones in the box that have active noise cancelling; thanks to power over USB Type-C, the headphones don’t need their own battery to provide active noise cancelling.

Edge Sense

The U11’s most interesting feature is Edge Sense, or the squeezable nature of the handset. When holding the device naturally with one hand, you can squeeze both sides to initiate an action. Edge Sense has two customizable pressure points—a short squeeze or a long squeeze. Upon setting up the feature, you’re asked to adjust the pressure level for your own hand. For example, the natural amount of pressure I put on the device’s edges is different from what my boyfriend would, so you can set up Edge Sense to recognize a base level of pressure that feels natural for you. After setting it up on my review unit, Edge Sense worked well in that my squeezes were always recognized and software never mistook grabbing and handling of the smartphone for a squeeze.

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At any time, you can use the Edge Sense settings to customize short- and long-squeeze actions. These are your current options: bring up the camera app, take a screenshot (my personal favorite), launch HTC Sense Companion, launch an app of your choosing, start an instant voice recording, turn on your Wi-Fi hotspot, or turn on the flashlight. Those are all practical uses for Edge Sense, and the ability to set it to bring up any app you want is convenient.

HTC told Ars that convenience is the main idea behind Edge Sense. The company wanted to address the ergonomic issues plaguing large smartphones (not being able to reach all your apps with one hand, etc.) without compromising the seamlessness of the device. HTC didn’t want to add another button to the edge of the U11, like Samsung did on the Galaxy S8 with its dedicated Bixby button. So the company found a different solution that would allow more functionality without cluttering the device’s sides.

As mentioned above, Edge Sense works even when the U11 is wet, since it’s all based on the pressure of your hand. Since it doesn’t recognize the presence of skin either, Edge Sense will also work when you’re wearing gloves. Even if you put a case over the U11, you can go back into the Edge Sense settings and adjust the pressure sensitivity so the feature works even while the case is on.

Overall, I enjoyed using Edge Sense more than I thought I would. I appreciate this design choice over adding another button or two to the sides of the U11, and I appreciate even more that it’s fully customizable. Unlike Samsung’s Bixby button that really only has one use, HTC’s Edge Sense can be what you want it to be. If you’re not a huge fan of Edge Sense, you can turn it off as well—and since there are no extra physical buttons, you won’t even know Edge Sense exists if you disable it entirely.

Cameras

The solid 12MP rear camera and 16MP front-facing camera from the HTC 10 have carried over to the U11. Most of the pictures I took outside in natural light are bright and full of color. With photos taken in sunlight on the HTC 10, colors sometimes appeared gray and washed-out, but that didn’t happen as much on the U11. There were a few times when the camera brightened the sunlight a bit too much, producing colors that weren’t as rich as those produced by the Galaxy S7 Edge—but instances of that issue were few and far between. Low-light photos continue to be noticeably brighter than those taken with the S7 Edge.

Software

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The app drawer is pretty cluttered when you boot up the U11 for the first time. Many of the pre-installed apps are Google products, but a number of HTC apps are squeezed in as well: Boost+ for optimizing power and managing apps, HTC Help for troubleshooting, Themes for decorating your phone’s UI, and the like. Having so many apps already installed on the device before you even get to customize it is annoying, but the good news is that most of them can be uninstalled easily.

The biggest piece of HTC software on the U11 is the Sense Companion AI, which learns about you, your interests, and your phone habits to provide all kinds of suggestions, like where to go to dinner, with whom to share a photo, and which apps to delete.

As you use the U11, the AI learns how you use your phone, and a small blue orb will float into the display when it has a suggestion for you. You can also go into the HTC Sense Companion app to see a full list of the most recent suggestions if you tend to ignore the orb. Those tips are presented much like Google Now info cards are, with little doodles and text with information like traffic updates, weather changes, and more.

Android with HTC Sense.

Notification drawer and settings.

Edge Sense customization.

HTC Sense Companion settings.

On a smartphone that supports both Google Assistant and Amazon Alexa, I don’t see much use for the tips provided by Sense Companion. I could just as easily ask Google Assistant or Alexa for traffic updates using voice commands, so using Sense Companion for information like that borders on pointless.

Where HTC’s AI comes in handy is for device optimization: HTC told Ars that Sense Companion may tell you that you have 20 apps on your U11 that you haven’t used in a month and suggest deleting them so you have more space. Over time, Sense Companion will also be smart enough to remind you to charge your smartphone during free times of the day when you have a busy schedule. Allowing Sense Companion access to your calendar will help it understand your schedule and suggest times to charge up on days when you have back-to-back meetings.

A note about Amazon’s Alexa: our review unit didn’t have Alexa yet. According to HTC, U11 devices will receive Alexa through an update to the Alexa Android app. Unlike Huawei’s integration with Alexa, you won’t need to open an app to access Amazon’s virtual assistant—the wake word “Alexa” will be enough to trigger a response. But the Alexa app will be necessary to configure and personalize the virtual assistant. Our review unit had Google Assistant only, which you can access by saying “OK Google” or long-pressing the home button.

A great feature that HTC brought over from the HTC 10 is adoptable storage. Introduced in Android 6.0, this feature lets the device “merge” internal and microSD card storage. The U11 comes with 64GB of onboard storage, but with the help of a microSD card, it could mimic a handset with up to 2TB of internal storage. After inserting a microSD card, you just have to go into the device settings and format the card’s storage as internal. Then the system will move apps and programs around as needed automatically, rather than making you manually choose where everything needs to be.

Software and security updates

The U11 has the April 1, 2017 security patch and will receive Android O, but HTC didn’t say when. The company also told Ars that smaller updates will depend on “carrier lab approval, scale, and urgency of the update.” Our review unit is a U11 on Sprint, and HTC says that model will get its first update at the end of this month or early July.

The U11 ships with the latest version of Android, which is great, especially since Samsung’s and LG’s flagships don’t (the S8 and the G6 ship with Android 7.0). But in the past, HTC’s major Android updates have been quite carrier-dependent. The unlocked HTC 10 received Nougat three months after the software’s initial launch, while the T-Mobile model waited five months for it. Updates only got worse from there, with the Sprint model waiting six months and the Verizon model waiting seven months for Nougat.

If you want the fastest update to Android O in the future, you should probably go with the unlocked version of the U11. Otherwise, it’s hard to say when your model will get the latest version of Android.

Even worse for HTC is the uncertainty of its security updates. There’s no guarantee that all U11 models will receive every security update in a timely fashion. Not only is that terrible in comparison to Samsung, LG, and Google, which all provide monthly security updates to their flagships, but HTC has also had legal troubles in the past surrounding this issue. In 2013, the FTC reached a settlement with HTC that required the company to patch notable security holes in millions of its Android smartphones and tablets. HTC is subject to a security review for 20 years after that settlement as well.