FAQ's/Terms & Conditions

Your order will be dispatched within 4 working days (excluding weekends and public holidays) or 7 working days if it is being shipped with an order from Daisy Dots Boutique.Depending on the time of year/volume of orders, the dispatch time may be sooner.I am not able to post every day so if you need an item urgently, please contact me BEFORE placing your order and I'll let you know when it can be posted. Orders are processed in the order they are received so any rush requests made after an order has been placed are unlikely to be met.

How will I know when my order has been dispatched?

You can track your order online here. You will also receive an e-mail when your order has been shipped.

How long will it take for my order to arrive?

The following estimated delivery times are taken from the Royal Mail website. Please note that they are NOT guaranteed and may take longer especially at busy times of the year such as Christmas.

UK first class post/first class recorded delivery - 1-2 working days.Western Europe - 3-5 working daysEastern Europe - 5-7 working daysRest of the world - from 7 working daysPlease note that International orders may take considerably longer than this as parcels are often held in customs.If your order has been sent using a tracked service, you can track it on the Royal Mail website - please click here. (Your tracking number can be found on the shipping confirmation e-mail you received).

I would also like to place an order with your other website Daisy Dots Boutique. Can my orders be shipped together to save on postage costs?

Yes! Please place your order on this website and when you place your order on the Daisy Dots Boutique website, choose the "Ship with my Gnome Sweet Gnome order" and you won't be charged any additional postage.

What methods of payment do you accept?

I accept online payments by all major credit cards or via PAYPAL. If you would like to use a debit/credit card, please proceed to checkout and select the Paypal option. When you reach the Paypal login screen, select "Use my debit or credit card".

Do you accept orders or payments over the phone?

I'm not able to process payments taken over the phone so all orders/payments must be made on the website.

My order has not arrived or has been damaged in transit.

Once a parcel has been posted it is in the hands of the Royal Mail. It is outwith my control and I cannot be responsible for any damages, delays or lost parcels.If your parcel does not arrive in the expected time frame, please first check with your neighbours and sorting office. The Royal Mail do not consider a parcel to be lost until 15 working days have passed from the expected delivery date (25 working days for International orders).If your parcel has been lost or damaged in transit, I am happy to file a claim with the Royal Mail on your behalf as I always obtain proof of postage. I will then either issue you with a refund or replacement (if the items are available) up to a maximum value of £36. If you purchased extra shipping insurance, the maximum value is £500.If your parcel has been damaged in transit, please contact me on receipt. You may be asked to supply photographs of the damaged parcel.Please note that I am not able to offer a refund/replacement until: 15 working days (UK orders) or 25 working days (International orders) excluding weekends and public holidays have passed since the item's expected arrival date.

Do you have a shop?

I have a shop called Sleepy Thistle in Coldstream, Scottish Borders - please click here for more details.

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Do you have a privacy policy?

Privacy is guaranteed at Gnome Sweet Gnome. Please note that I do not have access to any financial details of transactions made by card or through Paypal.If you purchase anything from me, I will only use your details to send you the items you have ordered.Your details will NEVER be passed onto a third party. If you have any queries regarding this, please contact me - info@gnomesweetgnome.co.uk

Do you accept returns?

I hope you are happy with your purchase but if you would like to return any item, I will exchange or refund it provided that it is returned in it's original condition within 7 working days of receipt.In the unlikely event that your item is faulty, please contact me and I will be happy to resolve any issues you may have. Please obtain proof of postage for your returned item as I cannot be held responsible for anything which is lost or damaged in transit.The delivery charge and return postage costs will only be refunded if the item is faulty. Please note that I will not accept returns of items which are damaged due to misuse.Please note that personalised items cannot be returned unless faulty. Please check spelling carefully as Gnome Sweet Gnome cannot be held responsible for any spelling mistakes made when your order is placed.