To ask for a refund of your return postage you log into your PayPal account, select the transaction, and click the ‘Request return shipping refund’ link then fill out a refund request and provide proof of posting and receipts to the PayPal Return Shipping on Us service.

How long do buyers have to request a refund?

You have 30 days from the date the return is sent back to the seller to request a refund.

How will buyers be refunded and how long does it take?

If your request is accepted by PayPal, you will receive the corresponding funds directly into your PayPal account. It can take up to 10 days from the time you submit the refund request form for a refund to go through.

Does it work with all shipping methods?

Yes, PayPal will reimburse return postage on qualifying purchases when you send an item back using your country's regular mail service, courier, or any other regular shipping options or services. Please check PayPal's Terms & Conditions to see which shipping methods you can use in your country.