• 84 percent of physicians have see coworkers taking shortcuts that could be dangerous to patients.

• 88 percent of physicians work with people who show poor clinical judgement.

• Fewer than 10 percent of physicians, nurse and other clinical staff directly confront their

colleagues about their concerns.

The Silence Kills track teaches participants how to break this prevailing culture of silence by applying Crucial Conversations skills to the seven categories of conversations identified in the Silence Kills study:

1. Broken Rules

2. Mistakes

3. Lack of Support

4. Incompetence

5. Poor Teamwork

6. Disrespect

7. Micromanagement

After recognizing the inextricable links between quality of the work environment,