Shoretel has integrated its IP phone system with Salesforce.com's call centre software. Using the two together will mean call centre agents get a reduced admin workload, with automatic call logging and screen pop-ups with the customer's record, Shoretel claimed.

Genevieve Bell has a message for technologists who espouse the self-serving view that the more cell phone, laptops and other gizmos we integrate into our life the happier we'll be: people often get fed up.