TripAdvisor Traveler Rating:

5.05Cleanliness

4.05Location

4.05Rooms

3.05Service

1.05SleepQuality

3.05Value

3.05

“Friendly service and clean, but noisy nights and poor food quality”

Mar 07, 2013Janice L, Carol Stream

Clint at the front desk was extremely friendly, professional, and accommodating when we had to change rooms twice over our 3-day stay- once due to noisy, unsupervised children above at midnight, and a second time due to night construction on the hotel next door. Ironically, guests below us complained about the noise we made when we changed rooms at 9pm on Sunday night due to the constant construction noise- this indicates that the sound-proofing is very poor. The rooms and entire hotel were very clean and updated. The food choices were limited but adequate, but the quality of the food was poor. There was no water at breakfast, the sealed milk tasted off, the juice machine was broken so they made some type of juice "mix", the bananas were green, the apples were old, and the danish and muffins were low quality. If the breakfast is considered as part of the hotel cost, it is not a good value. The breakfast staff woman seemed either under-trained or simply inattentive. It didn't help matters when a guest put a peanut butter and jelly sandwich in the conveyor-belt toaster, the smoke alarms activated, and the fire department arrived. It was great fun for our grandson, but did not make for a relaxing breakfast.

Read management response to this review.

Management response from HospitalityMgr, Manager

Hello Janice L.Thank you so very much for your review. I am a brand new general manager at the property and I am looking into improving our breakfast items. Yes, the smoke alarm going off was unfortunate and also, our breakfast attendant that day was newer to the hotel. Full weekends are a challenge in the hotel industry. PLEASE .....give us another try we are constantly striving for improvments and will make your stay a pleasant one next time to the best of our abilities. Best regards ......Renee
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