Retail Associate

Not AvailableNewton Center, MA 02459

Peet's Coffee and Tea is hiring Retail Associates

The Retail Associate is a store team member reporting to the Store Manager and/or Assistant Store Manager and supporting Peet’s Mission by performing the Serve tenet of the Retail Operating Philosophy (ROP). The Retail Associate provides superior customer service by engaging with customers about products and promotions, cleaning and organizing the store so it reflects Peet’s brand, and promptly preparing and serving coffees, teas, and beverages of unequalled quality. The Retail Associate also accurately operates point-of-sales terminals, maintains reliability in attendance, and demonstrates team work and respect in accordance with Peet’s Values.

Essential Responsibilities

Customer Engagement
Ensure customers know they are welcomed and appreciated; understand what they want and help them with what they need.
• Engage with customers in a sincere and friendly manner through all points of their store experience, including acknowledging and greeting customers and thanking them for their patronage.
• Seek to understand customer needs and tailor suggestions to suit those needs, sharing product knowledge accurately and confidently and making personal recommendations.
• Prepare and maintain fresh coffee and tea samples. Engage with customers around samples and suggest promotional products and baked goods.

Clean and Organized
All areas in store are maintained, clean and well organized and reflect the quality of the Peet’s brand.
• Demonstrate pride of the store by completing all cleaning, stocking, and organizing tasks assigned by service role and the service leader.
• Follow health and safety guidelines.

Unequalled Quality
Consistent delivery of the highest quality coffees, teas, beverages and baked goods in accordance with Peet’s distinguishing quality standards.
• Prepare handcrafted bar drinks and brew coffee and tea, adhering to freshness and quality standards. Serve beverages in accordance with presentation standards.
• Participate actively in all training to build expertise on new and promotional products. Engage in on-going comparative tasting to expand knowledge of coffee and tea.

Speed of Service
Demonstrate that customers come first by serving them with a sense of urgency.
• Assist customers before completing other tasks in the store.
• Perform service role assigned by the service leader and maintain open communication with team members in order to promptly serve customers during peak and slow periods.
• Prepare bar drinks in accordance with speed of service standards and fulfill bean orders promptly.

Qualifications
• Previous retail or other customer service experience preferred.
• Dedicated to exceeding the expectations of customers.
• Excellent attendance and reliability.
• Orientation to teamwork.
• Ability to multi-task in a fast-paced environment.
• Demonstrated passion for quality.
• Ability to readily adapt to change.
• Open to feedback and committed to continuous improvement.
• Ability to embrace new information and learn quickly.

In return for all of this, you will receive great benefits (including medical, dental, prescription, vision, 401(k) plan and life insurance), a respectful work environment, excellent training, a sense of accomplishment, advancement opportunities and the breadth and depth of coffee and tea knowledge from the gold standard specialty coffee company.

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