Customer77

Called them up for an inspection and they found "cracks" in our old furnace. Convinced us to upgrade, to the tune of $14,000 for a new furnace with a heat pump that would provide air conditioning.

They were supposed to schedule a follow-up appt but never did.

First heat wave hits, and it's in the sixties downstairs but 86(!!!) degrees upstairs! I call and ask to have somebody come out to do the follow-up they should have done months ago. They go ahead and schedule, and I rearrange a trip to be there. (Remember, it's really hot and we want our promised air conditioning!)

They called two days before the appointment to say they couldn't be there till the week after the heat wave was supposed to end, and I said no, that wasn't acceptable. So she was all snitty and said that they'd be there on the day they'd promised but refused to guarantee a time.

So I came home from my trip at 2:00 a.m., then dragged myself out of bed at 8:00 to be ready, only to get a message on my voice mail that they'd canceled the appointment and if I wanted to reschedule I'd have to call them!!

mirock

Sunday, August 12, 2007

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Not recommended

I used this company to install a heat pump and they were very professional and did excellent work. As a result I called them to clean the air ducts in my home. They sent three people for this who joked around and wound up scratching a bathroom door when a drill slipped from his hand. They also left black fingerprints on all the heat registers, which I had to clean up. When I complained about the door being scatched they sent someone to repair and repaint it. He took the door and returned it with two new scratches(holes). I brought this to their attention and they promised to reimburse me for fixing the door myself. They never did and they did not reposnd to my correspondense. As a result I would no longer recommend this company to anyone.