California Code of Regulations Title 9 §1810.405(f) requires a written log of initial requests for specialty mental health services. In addition, DMH Policy 202.43 Scheduled Clinical Appointments and Associated Documentationstates that all requests for newly-active clients shall be clearly documented, lists the specific data elements that are to be documented, and establishes timeframes for when individuals must receive their initial appointment.

The Service Request Tracking System (SRTS) is the mechanism to electronically document this information, and to track an individual’s ability to access care when the initial request for service is made, even when it is made at a location different from where they will receive their initial appointment.

To access the web-based application, a RSA SecurID token is required. Your User Name is your C#. A password must be requested from the DMH Help Desk @ (213) 351-1335. If you already have a password for the Outcomes Measurement Application (OMA), it will also work for SRTS.

Legal Entity providers must have a SecurID token in order to register for and access the SRTS.