"Beautifully crafted. It holds a PBR just as well in person!" -ALICIA J.

TURNAROUND TIME:

We carry a small stock of most of our items and most color combinations, and can get most items into the mail within 1-3 business days. However, we still do make some of our items to order. Please note, hand-stitched items and monogrammed items generally take longer.

If you have a particular need to get this on a certain time frame, please email me at walnutstudiolo@gmail.com. If I can't make your time frame, I will apologize, and cancel your order and refund your payment, if you'd like us to.

DOMESTIC SHIPPING INFORMATION:

We offer shipping options using the US Postal Service and FedEx. If USPS does not recognize your address for whatever reason, we will write to request an alternate address to prevent the item from being shipped and returned. If you would like a different shipping option, or have a particular delivery deadline, please call at 503-447-6889 or email us at walnutstudiolo@gmail.com so we can talk about the options and costs.

IMPORTANT INTERNATIONAL SHIPMENT INFORMATION:

We offer shipping options using DHL International Express and International First Class Post. Using DHL will guarantee your delivery in 2-3 days with tracking information. Using the Post will save you money on shipping, but this service has no tracking information once it leaves the USA, and it can take anywhere from 1-7 weeks. Once it leaves the USA, it changes control to your country's postal service. There are often hang-ups in customs, usually about VAT and import tax collection, that can delay the package once it leaves the USA. In my experience, it has taken anywhere from 5 days to 3 months to arrive.

If you are worried about the timeframe of your package, please email us! We may recommend upgrading shipping or canceling the order if we cannot get it to you in time. Once the package has left the USA, we recommend you take the tracking number into your local post office to get tracking updates. If they don't have any information about it, and it's been over 6 weeks, then we'll call it a lost package and file an insurance claim to replace it.

Please note that we do not collect international import taxes or VAT taxes on your behalf - when your package arrives, your country may charge you additional taxes on the order. We cannot reimburse you for your country's import taxes. If you are concerned about the cost of these taxes, please check with your local country's customs office to find out how much they are - they could easily be as much as 20-30% of the purchase price. If this changes your mind on the order, please let us know and we'd be happy to cancel it for you and refund your money in full.

To avoid this headache and get your item faster and without import taxes, take a look at our Retailers page to see if there is a Retailer near you: http://walnutstudiolo.com/pages/retailers

RETURN POLICY:

We take returns of undamaged items for any reason. Your satisfaction is guaranteed. If you're not satisfied with your purchase, let me know why, and I'll either work with you to find a satisfactory resolution, or you may return it and I'll provide a refund. I'm sorry, but we cannot offer refunds or exchanges on custom-designed or monogrammed products. So far, an exceptionally small number of items have come back, and I work hard to keep it that way.