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1. Search the forum. You can do this from the Advanced Search Page or from our Google Custom Search, which will search the entire PKP site. If you are encountering an error, we especially recommend searching the forum for said error.

2. Check the FAQ to see if your question or error has already been resolved. Please note that this FAQ is OJS-centric, but most issues are applicable to both platforms.

3. Post a question, but please, only after trying the above two solutions. If it's a workflow or usability question you should probably post to the OCS Conference Support and Discussion subforum; if you have a development question, try the OCS Development subforum.

I'm working on a OCS installation and when looking at unassigned submissions I'm unable to drilldown to the submission data as I get a 404 error. On investigation it appears these entries haven't been given a submitted date but when I force a date in via MySQL I can then access the submission.

It's not a major issue as I can obviously add it in via MySQL to access the submission however I wondered if anyone knows of a fix for this? It's only some submissions that this is happening on and I can't find out why some fail to add this date and some work.

Can you confirm whether these articles may have entered the second submission process (abstract accepted, waiting for submission) and not been completed by the author? Particularly if these submissions came in with a previous release of OCS that was subsequently upgraded, these may be orphaned in an incomplete state.

Can you check the value of submission_progress in the papers table for these submissions? Are you using the two-step submission process (abstracts first, then on acceptance, papers are separately reviewed)?

These will be submissions that have been sent back to the author for the paper submission process, and that the author has not subsequently completed. Try commenting out the following lines in classes/submission/trackDirector/SubmissionEditHandler.inc.php (approx. line 1860):

These were not sent back to the authors, they were just never submitted. Most likely people checking out the submission process and then realizing that they didn't have all of the info they needed and/or decided not to submit an abstract after all.

The fix you sent me allowed my client to delete the incomplete submissions. Thank you.

A note, though, the file is under pages, not classes, so it should be: