Outbound Voice Communication

Cloud Simpliciti has a Smart Predictive Auto Dialer functionality that has all the features and built-in capabilities to process multiple simultaneous automatic calls, play recorded message prompts and transfer calls to agents if the recipient wants to transfer by pressing some DTMF key. Cloud Simpliciti enhances agents’ efficiency by 500%.
The platform supports various campaigns:

Agent Campaigns: An Agent campaign dials numbers from a contact list and on answer by the recipient, directly forwards the call to an agent/external call center/IVR system.

Interactive Press 1 Campaigns: An Interactive campaign allows a call recipient to respond by pressing some DTMF keys on the phone. This campaign starts by dialing numbers from a contact list and, on answer by the recipient, plays a recorded message and if recipient presses a desired key, it forwards the recipient to a live agent for further call handling.

Voice Message Broadcasting Campaigns: A Voice Broadcasting Campaign is a simple voice broadcasting campaign, also known as a message campaign, that dials numbers from a contact list and, on answer by the recipient, plays a recorded voice message and then hangs up.

ABOUT US

Cloud Simpliciti is a cloud-based fully automated B2B and B2C Communication platform with telemarketing functionality and Client Relationship Management functionality that helps to maximize your business productivity. It is a multi-tenant communication platform for outbound and inbound communication with prospective clients and businesses across the world. It can be used as a communication tool for personal as well as small and medium businesses.