Thirteen years of experience taught technology consultant Charlene McGuire that the secret to a successful library is good planning, careful monitoring, and the willingness to try new things. In this case study, we discuss Edge Benchmark 10: Libraries manage their technology resources to maximize quality.

It’s no secret that government information can be hard to locate and difficult to understand. One library director, Susan Nemitz, is working to change this by having government employees train her librarians, who in turn share this information with the public.

The McArthur Public Library and Biddeford Intermediate School in southern Maine collaborated to create a successful program whereby young readers use technology to discuss and share books in creative ways. In this interview, children’s librarian Deanna Gouzie talks about how the program got started and what makes it thrive — offering an opportunity to see Edge Benchmark 5 in action.

When the Morrill Public Library saw the need for more computer classes in their small community, outreach librarian Susan Bryant signed up to become a technology trainer. In this interview, Bryant tells TechSoup for Libraries what she has learned by turning her library into a learning center.