Robotic Inventory Recovery (RIR) Guidelines - Flight Firming

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Robotic Inventory Recovery (RIR) is a flight firming tool that monitors and audits passenger name records (PNR’s) to verify ticket status as well as auditing booked reservations for compliance with ticketing time limits. PNRs with a ticketing time limit will automatically receive documentation, similar to the one below (dates and times will differ):

If the PNR is not ticketed within the allotted ticketing time limit (TTL), the reservation will be cancelled and the HX status code will appear in the flight segments. Following the above document, the below remarks will be added to the agency's PNR:

5. RIR CANCEL - 08/08/08 0506
6. DL SEGMENTS XLD PER TTL

All fare classes will be firmed. Firming guidelines may supplant published ticketing rules and in certain instances may be more restrictive. Firming guidelines have been tailored to the nature of travel in various regions of the world.

Benefits:

Increased seat availability for customers booking close to the departure date

Improved operational performance at the boarding gate by reducing the number of no-show passengers

Ability to maintain flight frequencies and customers options through improved revenue opportunities for each flight

Ability to ensure a fair and consistent approach is applied across the diverse markets Delta serves