Frequently Asked Questions

What payments do you accept?

Here at Bathroom Takeaway we accept PayPal and Debit/Credit Cards.

How long will my delivery take?

Depending on the size of your item, the delivery will take between 1 – 3 days (geographical restrictions apply). If your order is palletised we will call you following your order to confirm a date that is convenient for you to receive the goods.

I've paid for next day delivery, will my order be with me tomorrow?

We endeavour to get your items to you as fast as we can, so to ensure that we can pick them and package them appropriately we ask that large palletised items are ordered before 12pm (midday) and smaller items are ordered before 3.30pm.

Something has come up and I won't be around when my delivery arrives.

All items we deliver require a signature. If this is a problem please let us know by calling 0333 305 8200 as soon as possible and we will try and rearrange the delivery to a more convenient day. Please be aware that the courier may levy a charge for rearranging the delivery.

I live on a small street, how will my Bathroom Suite arrive?

All our large items or “palletised items” such as Bathroom Suites and Shower enclosures will arrive with a haulage firm. They will always attempt to deliver in a vehicle no bigger than 18 tonnes (about the size of a bin lorry). If this is still too big, please let us know in advance and we will arrange for a smaller vehicle for your delivery. Unfortunately, our couriers are not insured to enter your property and therefore will deliver your new bathroom as close to your property as possible, for this reason we ask that you have someone at hand to help receive the goods on your specified day.

I'm unsure how long my delivery will take and the cost for shipping.

You are more than welcome to call us on 0333 305 8200 Monday – Friday 09:00am -6:00pm and 9.00am - 2.30pm Sunday. We will happily run through the process and costs with you for extra peace of mind.

Can I collect my order from your warehouse?

Yes, when placing your order select the customer collection option, once your order is ready we will contact you to let you know it is ready for collection. If you need your order urgently, please contact us once you have placed your order with your order number, we can have this ready for you within an hour.

Our Warehouse opening times are Monday to Friday 6am - 7pm.

I have changed my mind and wish to return my order.

We offer a 30 Day Money Back Guarantee. Returning your purchase is easy, simply call our customer service team on 0333 305 8200 and our advisors will guide you through the returns procedure. Once your item has been returned to us in a resalable condition, unused and in its original packaging we will issue a refund for the goods within 5-7 days.

What to do when an item has arrived damaged.

In the unlikely event you receive an item that has been damaged in transit, please email images to sales@bathroomtakeaway.co.uk with a brief overview or the problem along with your order number. We can then dispatch a new item or issue a refund for the goods supplied. We will also arrange for a carrier to collect the item from you and return it to us at no cost to you.

I have sent in an email, how long should it take to receive a reply?

We aim to reply to all e-mails the same day if received before 16:30 Monday – Friday. Any queries received after this time will be replied to the following working day.

Do our towel rails come with a guarantee?

Yes! All of our towel rails come with a standard 10 Year 'Fit & Forget' Guarantee giving you the ultimate peace of mind.

Do I need straight or angled valves for my towel rail?

The type of valve you will require depends on the installation of your towel rail. If your pipework is coming up from the ground, then generally straight radiator valves are used. Whereas if your pipework is coming from the wall at an angle, angled valves would be used. You will need to check the style of radiator to ensure this rule applies.

Do all radiators require 4 x brackets to fix to the wall?

It would depend on the size and style of the Towel Radiator, the images on the website will confirm this. The fitting instructions are generic so will advise that 4 are required.

What are the radiators made from?

The radiators are made from Carbon steel, the White Towel Rails are made from powder coated carbon steel.

Can this towel rail be used on a standard central heating system?

Yes our heated towel rails can be connected up like a normal radiator and all have high heat outputs - meaning they not only warm your towels, but your whole bathroom too.

Can this towel rail be converted to dual fuel?

Yes our heated towel rails can be run on two energy sources, meaning that you can have run the towel rail from your central heating in the winter and your electricity supply in the summer for warm towels all year round! *If using as dual fuel, the expansion / contraction is done inside the boiler system and usually has some sort of vessel for this to work correctly, as long as it is installed correctly.

What do I need to make my towel rail dual fuel?

All you need is one of our dual fuel kits and you're ready to go, see element sizing guide below.

What size element is required for the Towel Rail I’ve purchased?

Element sizing guide:

How are your heat outputs calculated?

Our heat outputs are all independently tested using EN442 regulations. Unlike other retailers, we give the true heat output rather than a fictitious figure. We recommend asking any retailer for the heat output certificate for a particular product.

What is the difference between Delta T50 and Delta T60 in relation to heat output?

Delta T50 is the European recognised standard for calculating heat outputs. All our radiators are measured at T50 temperature of 75°C. A heat output listed at Delta T60 needs to be multiplied by 0.79 to convert it to Delta T50.

Can my Heated Towel Rail be used as electric only?

Heated towel rails can be used as electric only. The element is to be fitted, (check out the sizing guide for the appropriate element below) and then the towel rail filled with 95% water and 5% inhibitor, leaving a 25ml gap at the top. If using as electric only (completely isolated), as long as the 25ml gap is left at the top there is no reason for it to overflow as such. The expansion and contracting is all done inside the radiator and can do so freely as long as there is a sufficient gap at the top of the rad. We do recommend that a qualified installer carries out the installation of your Electric Towel Rail.

What are the Electric Towel Rails filled with?

Water Glycol Solution – which is an anti-corrosive liquid.

Are the electric elements PTC?

Yes they are. Our elements offer a positive shut off which means it cannot overshoot on temperature causing scolding water. *You cannot have the element fitted at the top as the heat connects through the bottom and travels up. If it was to be installed at the top, the heat wouldn’t be able to circulate.

What IP rating are the electric radiators / elements?

All our electric radiators and elements are IP44 rated in Zone 2 area.

What type of waste do I require for my basin?

Basin wastes come either 'slotted' (for use with basins with an overflow hole), or 'unslotted' (for basins with no overflow).

My basin Tap clicks when raising the lever.

A number of our Mono Basin Mixers have a water saving feature with three settings: off, reduced flow and full flow. There is greater resistance to switch from reduced flow to full flow, encouraging use of water saving setting.

At Bathroom Takeaway, we're committed to protecting and respecting your privacy
Bathroom Takeaway Limited trading as Bathroomtakeaway.co.uk ("We") are committed to protecting and respecting your privacy and you can be assured that all the data provided to use will only be used in accordance with this privacy statement.
This policy (together with our terms and conditions) sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us. Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it.

Who are we?

Established since 2010, Bathroom Takeaway® Limited is a UK company with a wide range of bathroom products in stock, quality checked and ready for delivery at our state-of-the-art National Distribution Centre based in Trafford Park, Manchester. Bathroom Takeaway® sets the standard in ‘Customer First’ service, offering comprehensive ‘Fit and Forget’ Quality Guarantees on all products as standard.

How do we collect information from you?

We obtain information about you when you use our website, for example, when you contact us about products and services, to return an item or if you register to receive one of our newsletters.

What type of information is collected from you?

The personal information we collect might include your name, address, contact number, email address, IP address, and information regarding what pages are accessed and when. For the exhaustive list of cookies we collect see the List of cookies we collect section.
If you make a purchase online or at our stores, your card information is not held by us, it is collected by our third-party payment processors, who specialise in the secure online capture and processing of credit/debit card transactions.

How is your information used?

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

Internal record keeping.
Process orders that you have submitted.
To improve our products and services.
Dealing with entries into a competition.
Notify you of deliveries, updates in your order or any changes to our services.
Send you communications which you have requested and that may be of interest to you. These may include information about campaigns, new products and offers.
Process job application.
We may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail.
To customise the website according to your interests.

We review our retention periods for personal information on a regular basis. We are legally required to hold some types of information to fulfil our statutory obligations (for example the guarantee period of the items purchased). We will hold your personal information on our systems for as long as is necessary for the relevant activity.

Who has access to your information?

We will not sell or rent your information to third parties.

We will not share your information with third parties for marketing purposes.

Third Party Service Providers working on our behalf: We may pass your information to our third party service providers, agents subcontractors and other associated organisations for the purposes of completing tasks and providing services to you on our behalf (for example to process orders, send you mailings and collect reviews). However, when we use third party service providers, we disclose only the personal information that is necessary to deliver the service and we have a contract in place that requires them to keep your information secure and not to use it for their own direct marketing purposes. Please be reassured that we will not release your information to third parties beyond Bathroom Takeaway Limited organisation for them to use for their own direct marketing purposes, unless you have requested us to do so, or we are required to do so by law, for example, by a court order or for the purposes of prevention of fraud or other crime.

Third Party Product Providers we work in association with:We work closely with various third-party product and service providers to bring you a range of quality and reliable products. When you inquire about or purchase one or more of these products, the relevant third party product provider will use your details to provide you with information. In some cases, they will be acting as a data controller of your information and therefore we advise you to read their Privacy Policy.
These third-party product and service providers will share your information with us which we will use in accordance with this Privacy Policy.

When you are using our secure online payment page, your payment is processed by a third party payment processor, who specialises in the secure online capture and processing of credit/debit card transactions. If you have any questions regarding secure transactions, please contact us on 03333058200 or by email:sales@bathroomtakeaway.co.uk

Your choices

You have a choice about whether or not you wish to receive information from us. If you do not want to receive direct marketing communications from us about our exciting products and services, then you can select your choices by ticking the relevant boxes situated on the form on which we collect your information.
We will not contact you for marketing purposes by email, phone or text message unless you have given your prior consent. We will not contact you for marketing purposes by post if you have indicated that you do not wish to be contacted. You can change your marketing preferences at any time by contacting us on 03333058200 or by email: sales@bathroomtakeaway.co.uk.

How you can access and update your information

The accuracy of your information is important to us. If you change email address, or any of the other information we hold is inaccurate or out of date, you can change it by accessing your account online. Alternatively, you can email us at:sales@bathroomtakeaway.co.uk, or you can telephone 03333058200.
You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you please write to the Data Protection Officer, Bathroom Takeaway, Unit 1 Mercury Park Mercury Way Trafford Park Manchester M41 7LY.

Profiling

We may analyse your personal information to create a profile of your interests and preferences so that we can contact you with information relevant to you. We may make use of additional information about you when it is available from external sources to help us do this effectively. We may also use your personal information to detect and reduce fraud and credit risk.

Use of 'cookies'

A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.
We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.
Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.
You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. Turning cookies off may result in a loss of functionality when using our website.

Links To Other Websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website.
Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

16 or Under

We are concerned to protect the privacy of children aged 16 or under. If you are aged 16 or under‚ please get your parent/guardian's permission beforehand whenever you provide us with personal information.

Controlling Your Personal Information

You may choose to restrict the collection or use of your personal information in the following ways:

Whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes
If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at sales@bathroomtakeaway.co.uk