If your camera, handphone is spoiled / damaged due to manufacturer defect, DiCAPac Korea will replace the DiCAPac casing + a brand new digital camera / handphone for you within the 1 year warranty period! (Maximum Compensation is Limited to US$1,000 per Case)

ShaShinKi is the official Distributor of DiCAPac products in Malaysia. We sell only Genuine DiCAPac Products.

"Click Here to Verify at DiCAPac Malaysia Website"

The DiCAPac WP-D20 Waterproof Case will protect your small HD camcorder when you are using it at the beach, swimming, kayaking, skiing, fishing, sailing, snorkeling or diving. This is a PVC vinyl housing with a polycarbonate lens. The housing meets JIS IPX8 requirements for underwater usage.

Seller Information

ShaShinKi® reserves the rights to accept or reject the returning of a product. Not All Products are Returnable. Please contact us if you are unsure / undecided.

Buyer must inform ShaShinKi® at shop@shashinki.com within 7 days of the SHIPPED DATE of the product if return is desired. Buyer must get approval from ShaShinKi® prior to returning a product.

For approved returning, the returned product must be in its original unopened condition. ShaShinKi® will confirm with the buyer for the returning arrangement and buyer must ship the product back to ShaShinSKi at his/her own cost. Buyer will take full responsibility of the product damage/lost of the during the return shipping, thus is advised to use insured courier shipping (PosLaju, Citylink, Fedex, DHL, etc.). Buyer must ship and return the product to ShaShinKi® within 7 days after receiving the return confirmation.

Restocking Fee: Unless the product is defective or the return is a direct result of a ShaShinKi® error, a restocking fee of 15% + Shipping Cost (RM10 or actual shipping cost, whichever is higher) may be charged on hardware, accessories, peripherals, parts and unopened software still in its/their sealed package, and on software that has not been downloaded if the software is delivered electronically.

For a faulty or defective product found within 7 days of receiving, ShaShinKi® will pay for the return shipping cost (compensate as shopping point to customer's account at ShaShinKi®). Customer must inform ShaShinKi® within 7 days of receiving the product. For products older than 7 days, customer will have to ship the product to ShaShinKi® for warranty claim at his / her own cost.

Return / Exchange Policy

Cancellation

Request for cancellation if product has not been dispatched after payment completion.

Return

Request for return within 7 calendar days following delivery date.

Check seller’s approval on buyer’s request.

Buyer sends product in question to seller.

Seller receives and checks returned product

Seller approves return and return is completed.

Exchange

Request for exchange within 7 calendar days following receipt of delivery.

Check seller’s approval on buyer’s request.

Buyer sends product in question to seller.

Seller receives and checks returned product

Seller send new product to buyer, and buyer receives it, and exchange is completed.

How to Request for Cancellation/Return/Exchange

You can request for cancellation after completing payment and if product has not been dispatched by then, cancellation request is approved and you can receive refund.
But, in case seller has already dispatched product, cancellation request can be rejected.

You can request for return after obtaining product, you should send the product in question to seller.
After seller checks if returned product is flawed, and approves your request, return is completed and payment is refunded.

You can request for exchange if wrong product is shipped, you should send the product in question to seller.
After seller checks if returned product is flawed, seller approves your request, and re-sends new product.

Criteria for Return/Exchange

You can request for return/exchange within 7 calendar days following delivery date. But return/exchange request cannot be made in following cases:

When request due to change of mind is made after 7 calendar days following delivery date

When product is used, destroyed or damaged

When tag attached to product is removed or package of product is opened and product value is damaged

When sealed package is opened or packaging materials are lost

When too much time has passed and product value has so decreased that its re-sale is not possible

When return/exchange request is made for customized product such as hand-made shoes or accessories

When components of product (including free gift) have been used or lost

When buyer did not follow instructions included in product

As e-voucher products are immediately sent to your e-mail, returns/exchanges are not available. Please take note of this before purchase, and input your e-mail address correctly.

As Mobile Top-up products are directly reloaded on your cell phone number, returns/exchanges are not available. Please take note of this before purchase, and enter your cell phone number correctly.

For any inconvenience regarding Cancellation/Return/Exchange, please contact Customer Service at 03-2720 0000 and we will do our best to help you.

Notice

Please note that, direct transaction with the seller without using 11street payment service can cause problems such as; not receiving the product, receiving different product etc.

For sales products and contents registered by the seller, 11street run by Celcom Planet has no responsibility on any of the registered contents.

11street is an open marketplace operated by Celcom Planet Sdn. Bhd. – a joint venture between two established names Celcom Axiata Bhd. and SK Planet Ltd. Celcom Axiata is Malaysia’s premier and most experienced mobile telecommunications group and SK Planet owns Korea’s best e-commerce site, 11st.co.kr, a reliable and revolutionary e-commerce platform.