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Hi,
A 6ya expert can help you resolve that issue over the phone in a minute or two.
Best thing about this new service is that you are never placed on hold and get to talk to real repairmen in the US.
The service is completely free and covers almost anything you can think of (from cars to computers, handyman, and even drones).click here to download the app (for users in the US for now) and get all the help you need. Good luck!

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I would suggest sending an email to lauren@fixya.com and see if she can make the change for you. Lauren is the Community Manager and is THE person to get in touch with if you cannot find an answer on the FAQ page.