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Hi, first , pour about 2/3 cup of water into the ice maker . If if freezes
, and dumps , replace the water valve. If it does
not dump the cubes , replace the ice maker. After
pouring the water into the ice maker , remove the bottom kick panel ,
and clean the bottom coils , of dust , lint , pet hair , etc , as this
will raise the freezer temp . An ice maker has to be 5 degrees , to
operate , correctly . If ice maker starts working , after cleaning the
coils , GREAT ! ( it does happen ) .

Sounds like a water valve problem. The hollow ice cubes are the giveaway. This means not enough water. only things it can be is the ice maker is not turning on the water valve long enough or the water valve is restricted or the water valve has been leaking and has frozen the fill tube. and is only leting out a small amount of water in this case as well you will still need a new water valve.

start with water valve and if that does not solve the problem you will need to replace the ice maker.

Pour about 2/3 cup of water into the ice maker . If it freezes and dumps , then check the fill tube going to the ice maker , to see if it is frozen up inside . If it is , replace the water valve behind the refrig , where the wall water line connects to on the refrig . If the ice maker dumps the cubes , but does not refill with water , then the water valve is bad . If the ice maker does not dump the cubes , then replace the ice maker .

As every technician knows , a water and ice dispensor refrig , has a dual water inlet valve . Just because the water dispensor works , does not mean the coil for the ice maker is working . Pour about 2/3 cup of water into the ice maker . If it dumps the frozen cubes , but does not refil with water , check the fill tube inside the freezer , from the wall to the fill cup on the ice maker , to see if it is frozen . If so , replace the dual water inlet valve , due to seeping . This is not closing completely , and letting drips thru , which freeze inside the tube . If the tube is not frozen , then the water inlet valve is bad , not letting water thru to the ice maker .
If the ice maker does not dump the frozen cubes , then the ice maker needs to be replaced . Also check the coils under the refrig , to be sure they are clean of dust , lint , etc , as this will raise the temp above 5 degrees , which is the operating temp , for an icemaker .

Make sure the ice maker is turned on ( green light ?) . Pour about 2/3 cup of water into ice maker . If it freezes and dumps the cubes , but doesn't fill with water , replace the dual water inlet valve ( one coil for water dispensor , the other is for the ice maker ) . If it does not dump the frozen cubes , then replace the ice maker .

Your refrig water valve , has 2 coils on one valve . One is for the water dispensor , and one is for the ice maker . So even if you get water thru the dispensor , the other coil ( for the ice maker ) could be bad . The fill tube from inside the freezer to the ice maker , could be frozen solid , keeping the water from entering the ice maker . This frozen tube , would be caused be the water valve " seeping " , which means , it isn't closing completely , and drips freezing inside the tube . indicating a bad water valve . Pour about 2/3 cup of water into the ice maker . If it dumps , but doesn't refill with water , replace the water valve but also check this tube . If the ice maker does not dump the frozen cubes , replace the ice maker , but also check the coils under the refrig , for dust , lint , etc , needing to be cleaned off . The ice maker needs to be 5 degrees to operate , and dirty coils can keep the freezer at 6 degrees or above .

Hi: Dumping the ice is the start of the ice making timer. Before you replace the ice maker... Set the freezer one setting colder. The ice maker wont make ice if the freezer is not at zero degrees F. Just because things are frozen in it dosn't mean it is at zero. This happens a lot in the summertime. After resetting the temp don't open the door every hour to see if it makes ice as you will just dump the cold air out. Listen for the ice to dump, give it 24hrs. I hope this helps, Jeff