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Great stay!

Great sleep, great breakfast, 24 hr gym for us jet lagged people and close to lots of restaurants and a mall. As usual it was the terrific team that made this an excellent stay. Very efficient and keen to help. Only downside was the cost - but I guess that's Silicon Valley. I'll definitely be back.

Stayed: February 2014, travelled on business

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Ask Will E about Hilton Garden Inn San Mateo

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

This is one of the best hotels that we have ever stayed at. We have to travel monthly for my daughters volleyball tournaments and this is one of the best hotels that we have found. the staff is so polite and accommodating. The cook to order breakfast bar is AMAZING and makes starting an early day of competitive sports a lot easier.

Stayed: February 2014, travelled with family

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Ask Kelly B about Hilton Garden Inn San Mateo

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

We chose this hotel instead of staying in the city because it was so much cheaper, with complimentary parking and internet access it is a great value. The room was clean and well designed to accommodate multiple guests (unlike other hotels where the beds and the desks are so close that you can hardly walk between them). Complimentary evening cookies and morning coffee add a nice touch. Room was quiet other than when people walked right by (our room was close to the elevator). Close enough to the airport that if you are flying from SFO this hotel would be a great choice.

Stayed: February 2014, travelled with family

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Review collected in partnership with Hilton Garden Inn

This business uses tools provided by TripAdvisor (or one of its official Review Collection Partners) to encourage and collect guest reviews, including this one.

Ask Naoko K about Hilton Garden Inn San Mateo

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

The hotel seemed to be in a safe neighborhood. I arrived by 2am and the neighborhood was office buildings and some mall etc.

There was free parking, though I would have liked the parking lot to be more well lit. A lot of the parking area was covered by containers, perhaps construction or something.

The hotel had that old carpet smell, and the things looked just a bit dated. The checkin was superfast and the front desk person was polite and professional. My room was clean, well-stocked, and had a microwave and fridge. The room didn't have any funky smell like around the reception. The bed was also comfortable.

The bathroom was spacious, the shower had good pressure but the spray settings were rigid. I would say, an upgrade is in order.

Overall, an ok place to spend a night or so.

Stayed: February 2014, travelled on business

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Ask EatTravelLive about Hilton Garden Inn San Mateo

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

dghudson, General Manager at Hilton Garden Inn San Mateo, responded to this reviewResponded 25 February 2014

Thank you for your comments. We are actually quite excited to begin renovation shortly and have attempted to notify our guests by placing a renovation notice on our website and through our reservation call centers.

We expect to begin in March with a complete makeover of our lobby and banquet rooms. After the lobby we will move into our guest rooms to update the look of the entire hotel. The storage containers in our parking lot are holding renovation materials necessary for the renovation and will be removed as they are emptied.

Assuming all goes as planned we should be finished mid/end of this summer with all work and will have any entirely updated look to match our great service.

Report response as inappropriateThank you. We appreciate your input.

This response is the subjective opinion of the management representative and not of TripAdvisor LLC

This hotel is near San Francisco and many museums and restaurants. It was a wonderful experience to stay there.. The staff was very helpful and professional, the breakfast was substantial with omelets an other things made to order. The rooms were neat and quiet.. A great stay.

Stayed: February 2014, travelled as a couple

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Review collected in partnership with Hilton Garden Inn

This business uses tools provided by TripAdvisor (or one of its official Review Collection Partners) to encourage and collect guest reviews, including this one.

Ask Bonnie F about Hilton Garden Inn San Mateo

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

We had a good weekend here to watch our daughter's gymnastics meet in San Mateo. All that I liked about HGIs were here. Nice suite upgrade on our Hilton Gold points. First assigned room had a funny smell but they changed us right away no problem or question.

Always love the fresh baked cookies in the lobby. They also provided us wine glasses when we asked to use for wine we had purchased in Sonoma. We also like the fresh breakfast each morning as honors members.

This is on a business area south of the airport with many restaurant options nearby.

Stayed: February 2014, travelled as a couple

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Ask vgroten about Hilton Garden Inn San Mateo

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC