It has been an exciting time for our customer service and customer experience podcast, Crack the Customer Code. We recently crossed the 200 episode threshold, hit #4 in the business category on Overcast.fm, and doubled our listenership in the last month.

We’ve had some fantastic discussions and amazing guests, and I thought this would be a great time to look back at few of the lessons from the first 200 episodes.

Here are some tweetable, customer service lessons from just a few of the amazing podcast guests we’ve had on Crack the Customer Code.

On Service Automation…

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What’s the best way?

If you’re on IOS and want the best podcast experience, then we highly recommend Overcast.fm. Overcast is by far my favorite podcast player. As soon as you download it from the app store, go to the Business category, and subscribe to Crack the Customer Code. You’ll get an update every time we release a new episode.

Of course, you can always find Crack the Customer Code on iTunes, but I think once you try Overcast, you’ll really like it.

If you’re on Android, Windows or another platform, you can find Crack the Customer Code on Google Play Music, Stitcher, and Pocket Casts.