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Connect your InContact and LG using Tenfold to automatically track and log every call instantly

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About LG

LG PBX creates innovative business communications product is designed for small office/small business customers and powers pure IP communications. Their SBG-1000 virtual PBX system includes features such as auto attendant... Read more

About InContact

InContact makes it easy for contact centers to transform one-on-one experiences and Tenfold syncs flawlessly with that — allowing full transparency into the insights that matter most to contact centers. Tenfold also enables key business decisions... Read more

About Tenfold

Tenfold is a phone intelligence solution which unifies a user’s phone system and CRM platform; All calls made on your phone will be automatically logged in InContact, allowing them to work together, and streamline the customer experience. Read more

100% Data Capture

Tenfold automatically captures every interaction and natively integrates with all communication platforms including InContact

360-Degree View

Tenfold provides immediate transparency across all departments, specific to the current customer state

Ease of Implementation

There is minimal change to end user behavior and as always, no change in existing infrastructure is required with the Tenfold and InContactintegration

Adherence

With Tenfold, you also have the ability to innovate by leveraging your current tech stack and operate within current security requirements

Capture 100% of your customer interactions

80% of customer engagement data is missing

Running a modern day business is like having a bad set of windshield wipers in a storm, you get 20% visibility into the activity that your team is doing and not enough to really know what is going on. Tenfold installs a new set of windshield wipers that gives you 100% visibility into your business.

Native integration with all communication platforms

Tenfold provides automatic capture of customer interaction data in real-time with minimal change to end user behaviors as well as the flexibility to add/change systems without hidden costs or service fees.

About LG

Korean-based multinational LG Electronics has more than fifty years of producing a diverse array of electronics for international markets. While the company has produced multi-media and home appliances for half a century, it first entered into the cellular phone market in 2002 with the LG B1200. Since the release of smartphones worldwide, LG has consistently produced popular Android phones that compete in the international market with other top phones with the same operating system.

Released in October 2016, the new attributes of the LG V20 are ultimately focused on creating better video and audio technology. The LG V20 emphasizes a smoother, less shaky video experience by using frame analysis and rendering to smooth the image. The camera also has an internal quick video edit and live video for different kinds of in-camera video presentation. With audio, the LG V20 has three mics to create a cleaner audio with fewer gaps and glitches. The LG V20 also offers a more dynamic dual camera with a 120-degree wide-angle lens.

The LG G6, announced in February 2017, is the newest model in the LG G series and looks to compete with the Samsung Galaxy 8. The G6 sports a simple style with a larger display and high-performance processor. Also, the phone boasts dual 13 MP cameras with a standard 71mm lens and a 125mm wide-angle lens for more sophisticated photos is a variety of lighting situations.

LG phones have won many 2017 awards for innovation and design. The LG V20 won multiple innovation awards, including a 2017 CES award and a 2017 Red Dot “best of the best” award. Alternately, the LG G6 won multiple awards at the Mobile World Congress in 2017, including top tech and “best in show.” In its review of the LG G6, Cnet.com calls the phone beautiful and technically competent, noting that “the polished G6 has a streamlined aesthetic and a smooth unibody design” and smaller, faster and quicker processor.”

About InContact

InContact makes it easy for contact centers to transform one-on-one experiences and Tenfold syncs flawlessly with that — allowing full transparency into the insights that matter most to contact centers. Tenfold also enables key business decisions to be made with complete data integrity and an immediate contextual view of the customer. Tenfold even reduces handle times with the ability to automate repetitive workflows into quick entry actions.