Can I bypass the e-learning system and go directly to a course?

This is theoretically possible, but highly inadvisable.

If you do not log in, you will not receive credit for completing a course.
Also, the courses are designed to communicate with the e-learning system, so
they may malfunction (or even prevent you from entering) when a user does not
enter them from the e-learning system.

How is the council informed when a leader completes an online course?

The e-learning system (scoutnet.scouting.org/elearning) is linked to our
member database. Provided that a user has entered a valid/correct BSA member
number and are matched to their official record, their training record in PAS
(the member database) will reflect the courses they have completed.

Notification is via this database - the council registrar may run a report
at any time. The system does not send individual e-mail alerts.

Also, note that there are informational courses and learning materials available
in the Online Learning Center (olc.scouting.org) that are not linked to the e-learning
system. These resoruces are provided for reference, but are not tracked or reported
through the e-learning system.

What if a person who took training did not match in the system?

The registrar will be able to determine (via the unmatched persons report)
if a person did not match, then manually update their training record.

Also, a person who took the training may enter their member number at a
later date, and they will be credited for any courses previously taken using
their e-learning account.

Whom do I contact if I have problems with online courses?

If the problem is with the e-learning system (logging in, creating an
account, being matched to your member record, and other operations before
or after a course commences), the local council must contact the help desk for
assistance. The help desk supports local councils, and may refuse calls from
individual volunteers.

If the problem is within a course (you have logged in and entered a course
successfully, and encounter a problem along the way), first check a few basic
things (Is your software up to date, including the Flash plug-in? IF you are
using a modem, are you waiting long enough for content to load? Is there a
general issue with your internet connection?) ... then contact the office
of the BSA Webmaster.

What versions of youth protection training exist?

There are currently four versions:

A "standard" version

A "standard" version in Spanish

Venturing version - designed to address issues specific to that program,
such as dealing with coed groups and the proximate ages of 'youth' and
'adult' members.

Venturing version in Spanish

Regardless of which version or language the user takes, they are credited
for having completed "Youth Protection" training.

Can districts or units link to Youth Protection Training?

Yes. Previously, the user had to be referred from a local council Web site
so they could be associated with the correct council. The e-learning system
has a different method of validating members, so the origin of the link no
longer matters.

A number of my members have complained that they lock up in the middle of
Safe Swim Defense training. Is there a problem?

The training module requires the user to have a current version of the Flash
plug-in. Users with older software will find that they lock up at certain
points in the module.

Certain courses do not fit on my monitor, and I have to scroll sideways.
Can this be fixed?

There have been some design errors in the past where a course interface was
designed to be 800 x 600 pixels - the designer failed to consider the space that
is consumed by the system taskbar and browser window "chrome," or that few users
run their browsers maximized.

It should be possible for users to increase their monitor resolution (look
in system preferences) to avoid unintentional scrolling. However, there is no
easy repair on our end (the entire course would need to be rebuilt at a smaller
size), so these problems may not be corrected until a course undergoes a major
revision or upgrade.