I will be removed from the contractor platform and no longer receive work

Nothing will happen

I don't know

What is the best way to ensure success as a Duty Cleaners subcontractor?*

Make sure I am doing my best to please my customers, including the quality of my cleaning service and effectively communicating with them

Being courteous and friendly with my customers and arrive on time everytime

All of the above

How can you check your scheduled jobs?*

Checking your daily scheduled jobs emails daily

Logging in the team portal to view your online calendar

Both!

if a job displays as this service date "Wed 28/03/18 8am-9am, what does this mean?*

This is my arrival window

This is how long I perform the job for

I don't know

if a job displays as this service date "Wed 28/03/18 11:00am, what does this mean?*

This is my arrival window

This is the exact time I should show up to the job

I don't know

How much notice should you give if you want to reschedule or cancel a job?*

Same day

1 Business day

2 Business days

None

How often should you check your Duty Cleaners Calendar online?*

Everyday, and in the evening

Once a week

Once a month

Never

If the floor is extremely dirty with crumbs and debris, you would:*

Mop the floor first and then vacuum

Vacuum the floor first, then mop

When wiping down surfaces you would:*

Clean around items

Pick up items on surfaces and clean under them and neatly place the items back where it was

What would happen if you used an oven cleaner on a kitchencounter top?*

Enhances the shine and make the countertop sparkle

Causes permanent damage to the countertop

Should you clean inside the microwave?*

Yes

No

When cleaning you would:*

Start from top to bottom, then finish by mopping floors

Start with mopping floors then work my way up to dusting the top.

When cleaning the bathroom you would:*

Remove all surface products and items, wipe them dry then clean all surfaces

Clean around the products and items

What would be your final step when cleaning the bathroom?*

Clean the base, and scrub the toilet bowl

Vacuum floor mats, mop the floor, remove any garbage, and make sure the floors are dry after you finish

How do you clean behind a toilet?*

By hand using a cloth and all purpose cleaner

using a mop

In the living room and common areas of my customer's home I would:*

Dust all surfaces and tidy objects, leaving the room looking well presented

Dust some areas, and maybe fold a blanket

Which area is very important and you cannot forget?*

Entry of the home where shoes and floormats are

Vacuum under beds, furniture, and tables

Not leaving streaks on the floors, making sure the floors are dry

Making sure cleaning all the mirrors in the home and bathrooms

If the customer is home, making sure they are satisfied before leaving

All of the above

The customer is unhappy about the clean, during or after the cleaning, you would:*

Talk calmly and nicely with the customer to make sure we are proving the best customer service. Call Duty Cleaners to see if we can resolve the problem together

Argue and yell back and forth with the customer

Be upset with the customer

Leave in the middle of the job

Offering your own cleaning prices or deals to Duty Cleaners Customers will result in:*

Nothing, I'm only offering my services and business card just in case the customer wants better prices

I will be terminated from any future jobs, and I will have breached the contract I have signed with Duty Cleaners

What would you do if you broke or damaged something in a clients house?*

Explain in detail

If a client is upset because you forgot to clean a room and you’ve already left, how will you help that client or what will you offer them? Explain in detail*

If a client felt that your cleaning quality was not good at the end of a move out job but you’re not able to return because they’ve already turned the keys back to the landlord, how could you resolve this?*

Explain in Detail

If a customer calls in with a complaint about something you missed or your quality of work and you don’t feel that they are in the right, how would you handle that situation?*

You had a job that started at 8am this morning that was scheduled for about 4 hours of cleaning, but it turns out it’s going to take 5 hours. The next client is a 15 minute drive away, and their arrival window is between 11am-1pm. You will be late. What would you do? At what point would you address the issue?*

Explain in detail

If you arrive at a job and the client indicates there is a key under the mat, but the key is not there, what would you do?

The client/customer asks you if they can hire you at a cheaper rate than what Duty Cleaners charges you, what will you do or say and what do you think the consequences would be?*

Explain in detail

If you have a cleaning the next day or in a few hours and you have a emergency or feel very sick and can't make it to the cleaning, what would you do to solve this problem? The more detail and critical thinking, the better.*