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"Microsoft Lync 2010 has stopped working"

I had Lync working and logging in at start up for quite a while. I don't know why, but now whenever it tries to start up and login automatically it closes and an error message box opens "Microsoft Lync 2010 has stopped working". If I click on the cancel log in button - it then closes imediately and I get the same error message.

I have rebooted, tried using repair in control panel, I have uninstalled and re-installed, I have tried running with antivrus turned off - none of these stop it doing the same thing.

Hi I actually managed to fix it. I looked at the manual configuration - but didn't follow those settings (that didn't work). I checked the HKEY_CURRENT_USER\Software\Microsoft\Shared|UcClient section in the registry (using Regedit) for the ID that wasn't working and for the Administrator ID that was working for the same Lync account on the same machine. In the Adminstrator account I found that the ServerUsername data was the same as the ServerSipURi data, in the ID that wasn't working the ServerUsername was blank. I changed the ServerUsername to be the same as on the working Administrator account (same as the ServerSipURi data) and tried restarting and it worked.

Thanks for your help - the tip to get into the registry led me to fix it.

Best regards

Simon

Thanks for the feedback.

You have posted to a forum that requires a moderator to approve posts before they are publicly available.

Ok still not working but here's an update. I can log in via Lync on another machine. I tried un installing Lync, re-installing, but when I tried to download the set up it failed and I still had the same error (all 3 elements failed) when trying to run Lync.

I was able to switch user though to an administrator ID and log in via Lync (with same ID) from there. I'm not sure whether its an indication of the same problem - but I got a pop up to log back in to MS Dynamics CRM and the log in failed - but going to the web page I could log in?

It seems like its maybe some sort of permissions problem/ windows live connection problem?

Any suggestions? I couldn't follow your instructions re the clean boot - as I am using Windows 7

Thanks

Simon

Thanks for the feedback.

You have posted to a forum that requires a moderator to approve posts before they are publicly available.

Before further troubleshooting, I would like to confirm the following information with you first.

1. What is the error message you encountered when you try to download/re-run "Set up and configure your Office desktop apps"? Please post back a screenshot of the error. So, we can understand the problem in more details.

2. I noticed that you mentioned "I was able to switch user though to an administrator ID and log in via Lync (with same ID) from there". Can you login to lync client with another user account on that problematic client computer?

Because you can login to Lync client properly on another computer, the issue might be caused by the settings or 3rd applications on that problematic client. To help to troubleshoot the problem, please try the steps below and check if the issue can be resolved.

1. Refer to steps in KB929135 to perform a clean boot on the problematic computer.

Further update - I tried the clean boot and turning off services and start up programs. Even with everything turned off (except for the Microsoft applications) I still got the error Lync has stopped working when it tried to login.

Some how Kaspersky seemed to still start up regardless - but tried puasing that and that didn't stop the error.

I didn't try turning off the Microsoft applications - was wary of making the system unusable. Any other ideas to try?

Simon

Thanks for the feedback.

You have posted to a forum that requires a moderator to approve posts before they are publicly available.

Hi I actually managed to fix it. I looked at the manual configuration - but didn't follow those settings (that didn't work). I checked the HKEY_CURRENT_USER\Software\Microsoft\Shared|UcClient section in the registry (using Regedit) for the ID that wasn't working and for the Administrator ID that was working for the same Lync account on the same machine. In the Adminstrator account I found that the ServerUsername data was the same as the ServerSipURi data, in the ID that wasn't working the ServerUsername was blank. I changed the ServerUsername to be the same as on the working Administrator account (same as the ServerSipURi data) and tried restarting and it worked.

Thanks for your help - the tip to get into the registry led me to fix it.

Best regards

Simon

Thanks for the feedback.

You have posted to a forum that requires a moderator to approve posts before they are publicly available.