Why can't I get online?

Having trouble getting connected in Windows? First try the following basic things. If you're still having problems, you can try more advanced steps in Fix network connection issues.

Note

When you're not connected to the Internet, some app tiles on the Start menu might have the download icon instead of the app's name and icon. Once you're connected, those apps should begin to update automatically.

If none of these things work, restart your Wi‑Fi router. This should be one of the last things you try.

You may be able to connect to a cellular network instead. Select the Start

button, then select Settings > Network & Internet, and see if Cellular appears in the list of settings.

Don't see your Wi‑Fi network name at home?

Make sure your router is set to broadcast the network name:

Connect your PC to your router using an Ethernet cable.

Open your web browser and type the IP address for your wireless router. (For example, 192.168.1.1 or 172.16.0.0—check the documentation for your router to find the default IP address.)

Sign in with your user name and password, then make sure an option labeled Enable SSID Broadcast, Wireless SSID broadcast, or something similar is turned on. This setting is often on a Wireless Settings page.