MissionMode Notification Center

When an unplanned business disruption occurs, communication is critical. Whether you need to locate employees to confirm their safety, notify customers of a product recall, or inform staff and suppliers about a location shut-down, time is of the essence. Individual communications platforms such as phone or email have inherent problems for emergency communication. Recipients may or may not have access, and mass dialing can take significant time and resources.

MissionMode Notification Center™ was specifically designed to simplify and speed mass notifications. It is easy to use and manage, yet includes advanced automation features not found in many emergency notification systems. Smart automation features help ensure successful message delivery and confirmation so that within minutes you can both send alerts and receive critical feedback from recipients.

When Sandy hit, it took a few days to reach individual employees to determine their whereabouts and safety. We realized the company needed a better solution. Our MissionMode Solutions gives us the ability to quickly send messages to widely dispersed employee groups and receive responses confirming both message receipt and employee safety.

Increase the efficiency of your business continuity team by arming them with the tools they need for effective communications. MissionMode’s Notification Center is the mass notification system used by industry leading organizations around the world to successfully deliver the right messages to the right people and devices even during a fast-moving crisis.

MissionMode’s Notification Center includes features that are not found in many other systems, such as recorded voice alerts, the ability to send different messages to different devices in the same alert, and flexible recipient response tracking. Intelligent automation adapts to changing situations and fits your work processes. Schedule a demo today to experience the advantages of our mass notification system.

The MissionMode Notification Center is built for speed and simplicity. When a critical incident is identified, just choose a template and go. The alert is automatically customized with the right message, recipients and automation rules. Guesswork and errors are eliminated. Situation-specific alerts can also be composed from scratch.

Different types of devices have different capabilities, and many systems force you into a one-size-fits-all message. With the Notification Center, you send the best message for each communication channel—voice, email and SMS.

Smart features help you get the right messages to the right people and devices fast and track the feedback you need to make critical business decisions:

Intelligent automation lets you send alerts to each person’s devices in the order they prefer, and the system stops once the person acknowledges message receipt. Messages are sent through a wide range of communication channels, including SMS, email, landline, mobile, smartphone, BlackBerry, tablet, digital signage, pager and fax.

Advanced delivery parameters ensure that messages are delivered to the right people. Create alternates in case the first person contacted does not acknowledge receipt. Select dynamic teams based on roles. Send messages sequentially to a group and stop when someone responds with a specific response.

Establish two-way communication by sending multiple-choice polls. Let recipients deliver their response with the touch of a button, giving, you valuable feedback about their status.

Record the voice alert in your own voice or rely on text-to-speech. You can also setup the alert so that recipients can connect to a conference call or hotline with the press of a button.

GIS Mapping allows you to simply draw on a map to target the right people for an alert based on address. The mapping function also supports KML layers, so you can easily identify existing facilities.

Mobile messaging is available through the Notification Center Mobile app. Team members can send messages and respond to alerts from any location using a tablet or smartphone. The app even works under adverse network conditions, such as low connectivity or no voice and SMS coverage.

Track delivery status and feedback with the real-time dashboard. System users can drill down to see the results for specific people or type of acknowledgement. Further alerts can be sent based on how people responded, such as a message to people who indicated that they need assistance.

Keep a detailed message audit log of all communications, responses and system activities. Notification data can be downloaded for analysis and review. The audit log is also invaluable as documentation for legal and compliance requirements.

Push notification to smartphones and tablets (works even when voice and SMS channels are not functioning)

SUPPORTED DEVICES

Land-line and mobile phones

Desktop/laptop computers

Tablet computers

Email and SMS text devices

API TOOLKIT

The Notification Center can be integrated with other systems such as HR databases, global directories, ERM systems, physical security systems, IT help desks, and any application that supports standard methods of data exchange.

RESILIENT INFRASTRUCTURE

Battle-tested during everyday operational use and widespread disasters