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Computer Repair

Computing Management, Inc. (CMI) is an Information Technology Consulting Service located near Indianapolis, Indiana, providing outsourced computer system support and consulting services. CMI services include computer and server installation, implementation, repair, support, and maintenance. We work on all types of computer equipment, networking, and software running on both Windows Server and Linux servers. Servers today may exist at your location or in the cloud. Established in 1983, we have over 30 years of Information Technology experience, installing and supporting systems all around central Indiana.

Our mission is to help small and medium sized businesses manage their computing needs by taking advantage of the best available technology. We provide reasonably priced consulting services to design, build, implement, repair, and maintain business computer systems.

We understand that downtime is expensive to your business and disruptive to your operation. Give us a call so that we may get started right away and evaluate what is needed to get you back up and running. We have the technical skills and experience to think on our feet and decide what resources we can pull together in order to get you operational as quickly as possible.

Our IT System Administration and Maintenance Plans are tailored to your budget and needs. Computer systems require regular maintenance in order to continue running smoothly and with proper security. Once we evaluate your system, we will estimate the number of hours needed to be spent on Proactive Maintenance, Administration, and IT Technical Support in order to keep your systems running smoothly and reliably. This time can also be used for future planning, consulting, and improving your computer environment. The more time you commit to buying on a quarterly basis, the more discount you receive on our base hourly rate of $150/hour.

We provide guidance to help navigate your business through a sea of technology. We can perform a management, decision making role as a member of your team.

Decisions need to be made, and right or wrong decisions can make or break a business. Without consistant administration, your computer system will be adrift and eventually show the signs of neglect. Your system needs someone to keep a watchful eye on changing technology and innovations in Windows, Linux, network security issues, as well as all the hardware and software in use. Someone needs to make practical recommendations on how to utilize new technology to your best advantage. Someone needs to be looking down the road at emerging technology and the future of your company.

Many companies no longer have the luxury of their own IT Departments to, or even dedicated, qualified, IT Personnel as a result of downsizing or recent economic hardship. Your computing environment is unique and it is wasteful to have different technicians come in from time to time and try to fix or maintain a system they are not familiar with. By performing regular maintenance and IT Technical support, we build a level of familiarity that will allow us to diagnose problems and implement solutions much more quickly, thus saving you a lot of money over time.

Chances are other companies we work with have been through a problem similar to yours and we already know the solution. This is where our experience comes in handy. Many companies face similar problems in growth, changing technology, data recovery, or disaster management. We have the battle scars that come from solving a lot of problems over many years and we have yet to see a challenge we can not meet.

We keep ourselves up to date on all the latest security patches, varnings, and various bugs that are known problems. We know how to track down error codes and search for solutions based on other peoples experiences with the same problem. There is often no need to invent a solution. By keeping up and reading about problems, vulnerabilities and their solutions, we can often prevent a problem on your system before it ever happens.

The two most common upgrades we do to servers and workstations is adding as much memory as you can afford, and replacing your Mechanical Hard Drive with a newer and much faster Solid State Drive.

What may have seemed like a lot of memory at the time you bought your computer has gradually slipped below today's minimum recommend specifications. The speed of your computer is highly dependent on having enough memory. These days, having 4 GB of memory is average, and 8 GB is needed to make the newer versions of Windows run well. Every update that is pushed out by Microsoft, seems to put more and more demand on the limited resources of your computer. Windows XP, with all its updates, is an entirely different animal than what you started out with.

Solid state drives have come of age in terms of size, reliability, and affordability. Solid State Drives, or SSD's run about eight times faster than your existing drive, so everything you do wll run faster. We have the ability to upgrade your drive, without the need to reload your programs and data. Solid State Drives are also much more reliable than the older "mechanical" hard drives.

We consider all the resources available to us whether it be placing a temporary server, offloading services to our own network, or knowing where to quickly obtain a critical replacement part. We do whatever it takes to get you operational as quickly as possible. An example of this is a customer who runs QuickBooks Enterprise on their server that crashed. In order to buy time to build a new server, we installed their QuickBooks on one of our servers for the customer to access remotely. Once the new server is up and running, the QuickBooks and Data were transferred to the new or repaired server.

We have loaner Servers, Switches, Routers, Hard Drives, and pretty much anything else to get your system back up and running so your business will not suffer.

We have the ability to perform a full analysis of your network and find out what is going on. We can find and correct connection problems due to bad cable, connectors, or electrical interfearance. We analyze your network traffic to abnormalities, traffic restrictions, or signs of virus activity. We make sure your network is secure from attackers and hackers and that your corporate and customer data is protected. We often implement QOS or Quality of Service Policies to make sure that your Internet connection is shared in a way that nobody can hog all the Internet bandwidth. We monitor your network remotely and are alerted whenever a problem arises.

The solutions to many problems are yet to be invented. You may be on the "bleeding edge" of technology with new equipment or software that still needs some bugs worked out. We often work directly with companies like Dell, Microsoft, and Intuit in order to bring a problem to their attention and work on a solution as a team.

This is one big advantage of being on a Maintenance Program with us. Not only do we provide you with Priority Service, but we would also be familiar with your overall computing environment. This is like a firefighter being familiar with a building before fighting a fire there. If you are not one of our regular customers, give us a call anyway. We charge on an hourly basis at the rate of $150/hour with a minimum of three hours per incident.

We can come up with a Technical Support plan that works for you and is within your budget. We will start supporting your users right away to take care of their immediate needs and get an idea of what is required to provide ongoing support.