Hassle-Free Exchanges & Returns for 30 Days

Returns

If you are not completely satisfied with your purchase, simply return the items to us in their original condition and packaging within 30 days of receipt and we will issue a credit which can be used to place a new order.

Exchanges (Fashion, sportswear and shoes only)

Wrong size? Don't quite like the colour? You can exchange your purchased item for a different size and/or colour up to 30 days from the day you received it, completely free of charge.

The item must be unworn and unused (other than trials) with the original tags still attached. Packaging should be returned in an undamaged condition with the item

When does this policy not apply?

If the item is:

older than 30 days

opened, unsealed, used or missing any accessories

a digital product such as an eBook, electronic voucher, gaming code or other digital download;

an audio or video recording or computer software that has been unsealed;

a newspaper, periodical or magazine;

a foodstuff, beverage, or other product intended for everyday consumption;

a nursing or maternity product that has been unsealed, including (but not limited to) breast pumps, bottles, formula, maternity underwear, nappies and wipes;

a beauty product or fragrance which has been used; or

a product which has been personalised for you or made to your specifications.

Tersius, South Africa. 23 August 2015

Very unhappy with this product and with Steelseries in general. this mouse is not the most expensive but the material makes your palm sweat a lot... due to the illuminationg light that is under your palm when you play... also the "rubber grips" on the sides... i think rubber is going a bit far, its allmost softish plastic... then last, the mouse cord, where it comes out of the mouse is samne hight as the bottom of the mouse and its rubber, so this makes the mouse drag when moved to the sides on any flat surface. this is the thing that made me dislike it most. you cannot game like that.

Rohan, South Africa. 23 January 2017

I don't know why the other reviewer complained about sweaty palms, but I don't think it's caused by the mouse.

I've had mine for about just short of 2 years and I've not had a single problem... that being said, it's in need of replacing (only now), the rubber is showing major signs of wear, but it's still comfortable AF. I'll be replacing it with the exact same model.

Perfect for a right handed palm user. For claw grip look elsewhere.

Pierre, South Africa. 9 February 2017

Great mouse ! Great sensor!!, I have had it for a while now and it has a really good feeling. The matt finish on the mouse is beautiful and the rubber grips are ideal for people who like palm grip.