its replication research based on Walsh et al. (2008) with a 100 customers of Bank Rakyat Indonesia Cabang Gresik as a sample using path analysis to study the relationship between customer satisfaction, trust to customer-based corporate reputation& its impact to customer loyalty and word of mouth

PS: to anyone who asking me the softcopy or literature, actually i just only have the printout paper, if you want the digital/pdf file you can go to: Ruang Baca Gedung ABC FE-UNAIR Lt. 5 meet with Mr. Munir (Chief of digital library) asking this title or the journal (Walsh and any other author in this titled especially international journal) because its Intellectual property rights are the recognition of a property in an individual creation.

its replication research based on Walsh et al. (2008) with a 100 customers of Bank Rakyat Indonesia Cabang Gresik as a sample using path analysis to study the relationship between customer satisfaction, trust to customer-based corporate reputation& its impact to customer loyalty and word of mouth

PS: to anyone who asking me the softcopy or literature, actually i just only have the printout paper, if you want the digital/pdf file you can go to: Ruang Baca Gedung ABC FE-UNAIR Lt. 5 meet with Mr. Munir (Chief of digital library) asking this title or the journal (Walsh and any other author in this titled especially international journal) because its Intellectual property rights are the recognition of a property in an individual creation.