Yet, over 1/3 of US customers said that being unable to reach a live person for support was the most frustrating aspect of their customer service experience.

This is why it’s vital for businesses to choose the right call center software to meet their customers’ needs.

Read on for a list of 5 options you can consider for your call center.

1. Zendesk Talk

One of the best features of this software is that you can plug into various other services such as web apps and cms.

Zendesk can handle incoming and outgoing calls as well as passing the call to another customer service rep and recording voicemails.

The software provides various analytics you can use to gather important data. Zendesk Talk is a great option if you want an all-in-one call center software solution.

2. Aircall

Aircall is a cloud-based call center software that can be set up in a matter of minutes. You can easily switch between one device or site and another.

It also plugs into other web apps like Slack, Salesforce, and Zapier.

You’ll love the control panel that shows you customer details and account notes at a glance. There’s not a lot of options for customization, yet if you just want to get your call center up and running pronto, Aircall is a good option.

3. CrazyCall

If you are a small business looking for call center software, CrazyCall is your best bet. It is simple and affordable and does everything right in your browser.

It doesn’t have all the bells and whistles as some of the other options on this list, but it is a reliable, easy-to-use option that lets you take and forward incoming calls via your browser.

4. Lightico

Lightico is a great option that lets you improve sales and service while on the call. You can send pictures to the customer’s mobile device, process payments, and complete orders.

It is perfectly compatible with your own sales reps’ workflow tools, CRM and call center software. The beauty of this product is that it is visual and lets you capture your customer’s attention, even while they are on the go.