Residential Customer

Rights and

Responsibilities

Disconnection

Emailing North Bay Hydro?

Due to high volumes of SPAM email, some emails will occasionally be blocked or bounced.

If you get a bounce, or do not receive a response please contact 705-474-8100 ext 0 to resolve the issue

E-Billing

Receive your bill online!

What is e-billing?

E-billing is an electronic version of your paper bill which you have sent to you e-mail monthly. It looks exactly the same and even provides the promotional inserts electronically, so you don’t miss out on anything! When you sign up for e-billing, you will no longer receive a paper bill in the mail but will be reminded each month, via email, to pay your bills.

Why Should I Sign Up for e-billing?

E-billing is convenient. You can access your current and previous bills (up to two years) online, 24 hours a day, 7 days a week. You can pay your bills directly online, at your financial institution’s Web site. And regardless of where you are, away on business or away for the winter, as long as you have access to the Internet, you can have access to your account.

When can I sign up for e-billing?

You can sign up for e-billing immediately after you receive your first paper bill. You must first receive a paper bill and reference your North Bay Hydro account number in order to successfully register. It’s simple, it’s free and it’s great for the environment. Click here to register now.

Will I continue to receive a paper copy of my bill through the mail?

Once you have signed up for e-billing, you will no longer receive a paper bill in the mail. An e-mail will be sent to the address that you provided, advising you that your e-bill is ready for viewing.

Who can sign up for e-billing?

All North Bay Hydro customers, residential and business, are welcome to join. If you have access to a computer and the Internet, you can take advantage of this easy-to-use service.

My Account

View your electricity usage online, and more. The New My Account! lets you see your daily history by hour and other summaries. Use this information to make adjustments to your electricity usage and save money! Sign up for e-billing and you will also be able to view your bills.