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Did you know?

You can change or reset your password online.

If you log-in to Audible using an email address or mobile phone number, (e.g. john123@email.com),
click here

If you log-in to Audible using a username (e.g. john456) instead of an email address,
click here

If you did not receive your Amazon Security Code on your preferred or backup method, please contact Amazon customer support
here

Note
: If you are not on the most updated app version on your device you may run into issues logging back in after signing out. Visit
www.audible.com/getapp
using your device's web browser to update your app.

You can reset your password online in a few easy steps. Click the button below to reset your password.

We've added the option to seamlessly listen and read your favorite titles by making our Audible audio edition available with your Kindle eBook purchases on Amazon and inside the devices you read with. By purchasing both together you can enable Immersion Reading which plays the audiobook alongside the text in the eBook.

If you mistakenly purchased the audio edition while buying a Kindle eBook and were not interested in Immersion Reading, please contact us below.

For more information about on added audiobook narration, please visit our
FAQ.

Your charge may have been declined for several reasons. Follow the steps below to update or change your payment method:

The charge you see on your statement is from Audible, an Amazon company. Audible is a subscription-based, digital-books entertainment service that sells books, original audio shows, and more. If you did not make a purchase with Audible, enroll in a free-trial offer, or purchase a Kindle eBook audio add-on and would like to speak to Customer Service, choose a contact method below.

For adbl.co/bill related inquiries, choose one of the contact buttons below.

For any other questions about charges, please visit our
Help Center
or Contact us using one of the channels below.

All Audible memberships give you credits to purchase books. Credits that you receive as part of your membership benefits are redeemable towards any Audible purchase and will be applied during checkout.

If you did not receive your Audible credits, your membership charge may not have processed yet. To check the status of a membership charge, visit your Membership History Page

Yes, you can still purchase audiobooks and other Audible content without having to use your Audible credits. If you would like to make a purchase without using your credits, select the purchase price button under “1 Credit.” Your cart’s subtotal will automatically be updated to show the new purchase price.

Note
: If you have a coupon balance and you opt not to use/do not have audio credits, the coupon balance is automatically deducted from your cash total.

For more information on purchasing without using credits, visit our
FAQ.

For any other questions about charges, please visit our
Help Center
or Contact us using one of the channels below.

You can update your account information any time by going to your Account Settings page and clicking
Edit
next to the information you would like to update. Click the button below to open the Account Settings page.

Monthly Audible membership plans can be placed on hold once every 12 months for a duration of up to three months. During this time you will not be billed your monthly membership fee. To place your account on hold, please contact Customer Care.

You will still have access to all of your benefits while on hold such as:

• Access to any unused credits

• Advanced notice of sales and promotions

Note:
Customers on an annual membership cannot put their account on hold.

Being enrolled in an Audible membership gives you access to a number of exclusive benefits and promotional offers that save you money and improve your listening experience. If you are on an Audible membership plan, you will receive the following benefits:

On the first Friday of every month, members will now be able to choose from and download two of six Audible Originals for their library. No credit involved. A new selection of six titles to choose from will be refreshed every month.

Audible Originals are produced by Audible and conceived, written, and performed with listeners in mind. They bring together celebrated writers and performers from backgrounds as diverse as theater, journalism, literature, and comedy to create truly unique audio entertainment that is meant to be heard, leveraging all of the bells and whistles that the medium has to offer– available only from Audible.

For more information about Original Member Benefit, please visit our
FAQ
.

Note
:
Only
Apple devices can transfer Audible content on a Mac computer.

To get the quickest support for this topic, click on the recommended contact method below.

For all other questions, please visit our
FAQ
or contact Customer Care below.

To get the quickest support for this topic, click on the recommended contact method below.

The most common solution for locating your purchased items are:

Refreshing your Library page in your web browser

Filtering the
View By
drop down menu in
Library
to "All Time"

Clicking the triangle next to the
Purchase Date
column in your Library

Note
: If you are using a mobile application, you may be signed into the wrong Audible marketplace. Sign out of the application from the setting menu, and upon signing back in, you can change marketplaces from the sign in screen.

The most common solutions to view your purchased items are:

Signing out of your account in the Audible app and signing back in.

Refreshing your library.

Removing any Filters selected.

The most common solutions to view your purchased items are:

Signing out of your account in the Audible app and signing back in.

Refreshing your application by tapping
more
on the screen, followed by tapping
Settings
and
Refresh Library
.

For more information on purchasing titles on the Audible for Windows 10 desktop app, visit our
FAQ

You can shop for, purchase, and listen to audiobooks on your Mac computer through the Audible desktop website.

Open the Audible.com homepage on your computer's browser and click
SHOP AUDIOBOOKS
at the top off the page to browse through our selection by category, or use the search bar at the top-right of the page to find your title.

For all other questions, please visit our
FAQ
or contact Customer Care below.

To get the quickest support for this topic, click on the recommended contact method below.

Whispersync for Voice allows you to switch back and forth between reading a Kindle eBook and listening to the companion Audible audiobook without losing your place. You can also sync your Audible audiobooks between devices on your account, including the Cloud Player! Visit our
FAQ
for more information.

To get the quickest support for this topic, click on the recommended contact method below.

Audio versions of your Kindle books can be played through the Kindle app. To listen to the audio you must own both the Kindle book and corresponding audio companion. You can browse all Kindle books with audio companions on Amazon

To get the quickest support for this topic, click on the recommended contact method below.

If you are still having issues signing in after reseting your password, please visit our
FAQ
for more information.

If you are not using the most up-to-date Audible App (Android App lower than v1.46 or iOS App lower than v1.7.2) you will not be able to refresh your library with any new purchases. Audible no longer supports these versions however, you can avoid any interruption in listening by:

If you are experiencing an issue with the Audible for iOS app failing to launch or loading slowly, follow these instructions:

Double tap the Home screen button to bring up a list of recently used apps.

Swipe up on the image of the Audible app to force quit it.

Attempt to launch the Audible app again.

If these steps do not work, you will need to uninstall and reinstall the Audible app. Uninstalling the app will remove any downloaded titles from your app and will also remove any "Finished" tags on your titles.

To uninstall the Audible for iOS app:

Touch and hold the Audible app icon on the Home screen until the icon jiggles, then tap the "X".

Tap on "Delete" to confirm that you want to delete the Audible app and its data. When you finish, press the Home button.

If you recently updated to Audible Manager version 5.5.0.8, you may have received the following error message:

"There are new AudibleManager components. Would you like to see them now?"

To bypass this message and continue using Audible Manager, click
No
when prompted. The next time you reopen Audible Manager, you will be prompted again to click
No
. Our software team is aware of this update loop error and is working on a resolution. We're sorry sorry about the inconvenience.

If you received the following error message: "There was an error downloading your Audible content. Please try again. This title is not support for this version of Audible, please update your device," you will need to update your Audible Download Manager software.

If you have already downloaded your title but are stuck in a loop of authorizing iTunes and cannot play your audiobook, you will need to contact our Customer Service team in order to fix the issue.

First, ensure that you have installed and authorized iTunes on your computer by following the instructions
here
. If you are still encountering an iTunes authorization loop, please contact Customer Care below.

For any other technical questions, please visit our Help Center or contact our Customer Care team below.

Your bookmarks are now part of the Clips feature in your Audible app. Clips provides all bookmarks functionality including: saving a location, going to an audio location from a bookmark, adding or editing notes, deleting bookmarks, and more!

You may have been redirected to an Audible website based on your location. To disable the redirection and go to the Audible website you entered, click the
X
located in the blue banner at the top of the redirected Audible website.

For information on the benefits to the location based website redirection, visit our
FAQ
.

The most common solutions for listening to audiobooks through the Cloud Player are:

Adjusting the volume on your computer

Loading the Cloud Player from another web browser

Checking your internet connection for optimal listening if you are experiencing buffering issues

For more information about using the Cloud Player, please visit our
FAQ
.

To get the quickest support for this topic, click on the recommended contact method below.

The most common solution to view your purchased items are:

Refreshing your Library page in your web browser

Filtering the
View By
drop down menu in
Library
to "All Time"

Clicking the triangle next to the
Purchase Date
column in your Library

You do not have to be a member to purchase audiobooks through Audible! However, without an Audible membership, you will be paying full price for any audiobook, title, or subscription that you would like to download.

As an active member you have the ability to return audiobooks you are unsatisfied with for any reason. Members can return audiobooks using the online return tool - as long as they were purchased within the past 12 months.

Whispersync for Voice allows you to switch back and forth between reading a Kindle eBook and listening to the companion Audible audiobook without losing your place. Many Audible titles are Whispersync for Voice ready.

Visit our
FAQ
for more information about Whispersync for Voice and Immersive Reading.

The Kindle E-book must be purchased
before
your paired audiobook purchase in order for the discounted price to be applied.

For all other questions, please visit our
FAQ
or contact Customer Care below.

To get the quickest support for this topic, click on the recommended contact method below.

We are always looking to improve our service. If you have a great idea about how to improve Audible's website or service, send us an email using the button below. Due to the volume of requests we receive, we may not be able to keep you updated on the status of your requests, but appreciate your recommendations.

When you don't see a particular title or author available on Audible it's typically due to the complex nature of publishing rights. Due to the volume of requests we receive, we may not be able to keep you updated on the status of your requests but appreciate your suggestions.

Our developers are working hard to add chapter information to new audiobooks every day. If we missed your favorite book or you have a suggestion on which title you'd like to see us update next, send us an email using the address below. Due to the volume of requests we receive, we may not be able to keep you updated on the status of your requests, but appreciate your suggestions.

We'd love to hear about your Audible experience! If you would like to share your story about how and when you use Audible, click our email button. Due to the volume of shared testimonials, we may not be able to respond to your individual experiences.

For any other questions about charges, please visit our
Help Center
or Contact us using one of the channels below.