Ikano (Thailand) Limited / IKEA (Thailand)

I am the customers’ voice in my store. I influence my team and colleagues by showing themhow we can worktogether to make a better shopping experience for all our customers. My driving passion is to create an enjoyable and successful shopping experience in my storeand encourage our customers to return more frequently, and buy more over time.

Required tasks

Lead and manage team and work with colleagues to understand our local competitor service offers, our customers’ shopping behaviours and their living situations, and use these insights to improve our customers’ shopping experience.

Work with team to secure an easy buying process and encourage repeat visits to the store.

Ensure all the IKEA shopping tools are in place, in the right quantity and functioning effectively.

Always look at the store through the eyes of customers and walk the shop floor during different times throughout the trading day.

Regularly meet and analyse feedback with our customers to learn from their experiences, ideas and views in order to improve the home to home shopping experience.

Ensure within our store we take a responsible, understanding and friendly approach to customer complaints using the generous return policy in our country, to handle both effectively and efficiently.

Ensure we build strong customer relations over time by optimising the potential of our loyalty programs.

Collect, analyse customer data and draw conclusions and share them with my colleagues in the store to secure improvements to our long-term customer satisfaction.

Co-operating and influencing the commercial team, my team and other support functions to ensure that they understand the customer’s perspective when implementing new solution and evaluating exiting ones

Develop a customer relations action plan for the store based on insights from our customers’ feedback, the store business plan, taking input from my team and my matrix manager, working with the country customer relations action plan.

YOUR PROFILE Your knowledge, skills and experience include:

Experience 5 - 8 yrs. of working in a customer-focused successful service industry, responsible for managing a large team. Retail business is preferable

Interest in home furnishing as well as a curiosity about people’s life at home

Experience of setting and implementing action plans, setting budgets and following up goals

Understand profit and loss and how to affect its result through their actions

Ability to prioritise and organise own work and the work of others in order to make the most efficient use of time available

Analytical and numerical skills are essential too

Ability to communicate confidently and clearly in English

Experience of taking commercial decisions based on local market information

GROWING TOGETHER: IKEA offers an exciting and empowering work environment in a global marketplace. And as the world’s leader at life at home, you have exceptional opportunities to grow and develop together with us.

ประเภทธุรกิจ

ประเภทงาน

สามารถต่อรองได้

ประเภทการจ้างงาน

งานเต็มเวลา, งานประจำ

สวัสดิการ

สิทธิการเบิกค่าทันตกรรม

ทำงานสัปดาห์ละ 5 วัน

บริการรถรับส่งพนักงาน

ประกันชีวิต

ประกันสุขภาพ

เงินโบนัสตามผลงาน

Ikano (Thailand) Limited / IKEA (Thailand)

IKEA Bangna

IKEA, the world’s leading home furnishing company from Sweden. We works towards creating a better everyday life at home for the many people by offering well-designed, functional home furnishing products at prices so low that as many people as possible can afford them – and still have money left for other things. Today IKEA employs over 135,000 people in 43 countries, but our beginnings were humble, having started in a small town of Sweden, with just a handful of down-to-earth, ordinary people with a passion for home furnishing.

If you're talented, motivated and just generally a good person to be around, you'll find plenty of opportunities to develop your career in ways you might not have thought possible, not to mention be part of pioneering team of passionate, like-minded people. We'll offer you a fair salary, benefits, and a definitely not-your-average-company work environment. And since we're big believers in a good life/work balance for all, you'll find we can be quite accommodating. When you work at IKEA, we want you to feel right at home.