Frequently Asked Questions

It’s completely free to sign up with Eventzilla and post your event. There are no monthly or ongoing charges. Eventzilla will only charge a fee when attendees pay money to buy a ticket or register for your event.

Eventzilla charges a service fee only for events where you charge your attendees to register. This fee varies based on your selected plan (BASIC or PRO). If you are on a BASIC plan with limited features, you will be charged a flat fee of just $1.25 per sold ticket / registration. If you are on the PRO plan accessing all advanced features, then you will be charged 1.5% + 0.99 per sold ticket / registration and this fee is capped at a maximum of $4.99 regardless of what you charge your attendees.

Apart from Eventzilla's service fees, you will also be charged payment processing fees depending on your selected payment processor.

Eventzilla Payments is securely powered by WePay. All sensitive information is encrypted and stored in a PCI-DSS compliant environment. You can view our terms of service in relation to Eventzilla payments here.

Yes, you can choose to either absorb Eventzilla’s service fee or pass them on directly to your attendees. However passing on payment processing fees to your attendees only when you choose Eventzilla Payments to process your payments.

Yes, you can choose to either absorb Eventzilla’s service fee or pass it on directly to your attendees.

With Eventzilla Payments, you can set your own payout frequency, which can either by monthly weekly or even daily. All you need is to supply you bank account details and payments will be remitted into your bank account automatically at the chosen frequency.

With PayPal, you can choose to manually withdraw funds to your linked bank account at any time after the transaction takes place.

With Stripe, you will receive your funds on a 7-day rolling basis (2-day in the US).

For other processors, please refer to your processor’s website for payout settings and frequencies.

When you use either Eventzilla Payments or PayPal to collect payments, our service fee is deducted seamlessly during the transactions, and this is by far the most convenient approach.

When you use PayPal to collect payments, our service fee is deducted seamlessly during the transactions, and this is by far the most convenient approach.

For all other payment methods including other payment processors (Stripe, Authorize.net, Braintree, eWay) as well as offline registrations (check, cash, bank transfers) we will send an invoice at the end of the month and you can easily pay us online.

NOTE:Eventzilla Payments is a credit card processing facility currently offered to events based in US and Canada and transacting in USD or CAD only. Support for AUD, and GBP will follow soon. However you can always use any one of the alternative payment processors like PayPal, Stripe, Braintree, Authorize.NET or eWay.