Manager IT – BSS Operations

Manager IT - BSS Operations Job in Islamabad

Industry: Telecommunications

Sector: Telecom Engineering

Qualification: BCS

Experience: 7 years

Manager IT (BSS Operations) job in Islamabad is available with a Leading Telecom Company in Pakistan. Resource required must have done BSc with minimum 7 years of relevant experience. Candidates with experience of BSS Operations are encouraged to apply for the job of Manager IT – BSS Operations.

Manager IT (BSS Operations) is responsible to provide synergy opportunities to increase effectiveness. End to end ownership of BOSS Related Customer Complaints issue resolution and is also responsible for defining, Management of BOSS Customer Complaint Framework.

Accurate & SLA Based timely processing of All Channel Commissions (From Bi-Monthly Franchise Commissions to CSC to DSO and other channel). Coordination & resolution of different type of commission queries raised by Support functions

SLA Based definition of OCS Functions (SCP, SMSC, SGSN, PCRF, New Tariff, Sites, Short Codes and others) in BOSS

Management of Critical Controls (MSC-BOSS, IDD Charging, PRI Charging, Subscriber Reconciliation and other time to time newly defined). Identification, coordination & resolution of issue in above Critical Controls (More than KPI or any abnormal)