Re: MC 8.6.2 crashes after initial startup

I've been playing the same game this moring, had the same on Windows 7, Windows 10, OS X 10.10 and OS X 10.11, all upgrading from 8.6.1, using the full installer from the Avid site.

I've just tried uninstalling Media Composer entirely on the Windows 7 and OS X 10.11 boxes, and installing again, and it appears to be fixed (using the same installer too). So it appears that just the upgrade process is broken, but a "clean" install is okay.

Re: MC 8.6.2 crashes after initial startup

I took your advice from elsewhere in these forums. Had installed 8.6.2 via App Manager, was crashing on launch so uninstalled 8.6.2, moved the install zip file to root of C drive, unzipped then installed. Bingo, MC 8.6.2 launches on both my desktop and notebook PC.

Others with this problem maybe should not be too quick to roll back to 8.6.1?

Re: MC 8.6.2 crashes after initial startup

Had installed 8.6.2 via App Manager, was crashing on launch so uninstalled 8.6.2, moved the install zip file to root of C drive, unzipped then installed. Bingo, MC 8.6.2 launches on both my desktop and notebook PC.

Great to know!! Thanks Mark!! I will pass this on to RalphC and see where it leads.

Re: MC 8.6.2 crashes after initial startup

Had installed 8.6.2 via App Manager, was crashing on launch so uninstalled 8.6.2, moved the install zip file to root of C drive, unzipped then installed. Bingo, MC 8.6.2 launches on both my desktop and notebook PC.

Great to know!! Thanks Mark!! I will pass this on to RalphC and see where it leads.

A humble guess here is that it´s not the movement of the folder that fixed this but the uninstall and reinstall , a clean install , that means an uninstall of previous versions before installing 8.62 , might be the fix for those getting into these problems

Re: MC 8.6.2 crashes after initial startup

Same results here. (On PC) After 8.6.2 kept crashing I did a complete uninstall of Avid and Application Manager including deleting Avid Folder from both /Program Files and /Program Files (x86). Reinstalled 8.6.2 and clear sailing thereafter.

Re: MC 8.6.2 crashes after initial startup

Yes As per the second post in this thread. My successs was actually better than the short form I wrote originally.

5 days ago the MacPro had MC 8.4.5 installed on OS 10.10.1. I uninstalled MC 8.4.5. Rebooted the computer and installed 8.6.2 (downloaded seperately, not via the APP Manager) and it worked with no issues for a short period of editing.

I then uninstalled 8.6.2. and BM desktop. Rebooted the computer. Downloaded and installed the combo 10.10.5 upgrade. Then MC 8.6.2 rebooted the computer, updated the NVIDIA driver and then installed BM desktop 10.4.2. MC 8.6.2 opened fine and worked in both software and hardware modes. ( The Mac Pro has an aged Decklink Extreme 3D card in it) It is also happy with Resolve 12.5.2. For the last two days it has been running as sweet as it ever has.

Re: MC 8.6.2 crashes after initial startup

While Media
Composer 8.6.2 includes several bug fixes, customers are instructed to uninstall any previous version of Media Composer prior to
installing the v8.6.2 update. Please refer to the ReadMe for more
information.

Issue:
There is an issue with the new
Media Composer v8.6.2 Installer. This is an issue with just the normal
installer, no Application Manager needed. If a customer downloads MC 8.6.2 from
Avid.com and tries to install it on top of MC v8.6.1, they will see a crash on
launch of Media Composer.

Reason:
While Application Manager
streamlines the download and installation process, customers updating via AppMan
are more likely to encounter this crash. This is a Media Composer v8.6.2
installer issue. In previous releases you are capable of running a Media
Composer Full Installer on top of a previous version with no issues, this is a
bug/issue that has cropped up with Media Composer v8.6.2
specifically.