Policies & Practices

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Cray.com Privacy Policy

Last revised: December 19, 2016

Cray Inc., headquartered at 901 Fifth Avenue, Suite 1000, Seattle, WA 98164, USA, together with its global affiliates (“Cray”, “we”, “our”, etc.) is committed to protecting and respecting your privacy. This Privacy Policy outlines our handling practices for personally identifiable information that we receive from visitors (each a “visitor”, and in particular we may refer to the particular visitor now reading this policy as “you” and “your”) of our website located at www.cray.com and related sites (collectively the “Site”) as well as other channels, such as by email or telephone. This Privacy Policy may be updated from time to time for any reason. We suggest that you consult this Privacy Policy regularly for any changes.

By using our Site we assume that you are comfortable with us processing your information as set forth in this Privacy Policy.

Information Collection and Use

Our primary goals in collecting Personally Identifiable Information (as defined below) are to provide you with an improved website experience, with the services made available through the Site and to effectively communicate with you.

In order to receive certain content or services, you may be asked to fill out a registration form and to submit certain Personally Identifiable Information (as defined below) to Cray. This may happen in a number of instances, such as when you sign up for our webinars or to receive white papers or other materials, or send inquiries regarding our products or services. Personally identifiable information collected in such instances may include your first and last name, email address, title, telephone number, your company’s name, products or services of interest, and other similar information (“Personally Identifiable Information” or “PII”). We will keep a record of such information, and may use your contact information to contact you in response to your inquiries, send you information regarding the Site and/or our products or services, or to handle and fulfill your requests for content or services from us, as applicable. If you decide at any time that you no longer wish to receive information or communications from us, you may opt out by following the unsubscribe instructions provided in any of our communications to you.

Cray may also process your PII for the following purposes, as permitted by applicable law:

offering our newsletters, webinars and other content and providing our services, such as training, to you in a personalized way; for example, we may provide suggestions based on your previous searches or browsing of our Site to enable you to identify suitable content or services more quickly. This may also include, where legally permitted, processing information relating to your location;

sending you personalized marketing communications;

serving personalized advertising to your devices, based on your past searches and interactions with our Site and other data obtained through the use of “cookies” placed on your devices. For more information, please see our Cookies Notice below;

developing and improving our products and services; for example, by reviewing visits to our Site and its various subpages, demand for specific goods and services and visitor comments;

to assist you and/or respond to any inquiries, disputes or requests you make; and

to comply with applicable law; for example, in response to a request from a court, law enforcement agency or regulatory body, where such request is made in accordance with the law.

The legal basis for us processing your PII for the purposes described above will typically be because you have provided us with your consent. However, we may also rely on other legal grounds, for example, where the processing is necessary:

to fulfill a contract that we have in place with you;

for Cray’s legitimate business interests; or

for compliance with a legal obligation to which Cray is subject.

Cookies Notice

Like many websites, we also use logs, “cookies” and similar technologies to collect additional website usage data and to improve the Site and our service. Logs record your interaction with our Site. A cookie is a small data file that we transfer to your computer’s hard disk. Generally, we do not use cookies to collect Personally Identifiable Information but certain data collected through cookies, such as IP addresses, may be considered PII in certain jurisdictions. Cray may use both session cookies and persistent cookies to better understand how you interact with the Site and our service, to monitor aggregate usage by our visitors and web traffic routing on the Site, and to improve the Site and our services. Cookies provide our visitors convenience, an improved user experience, and save their time. However, we may also use cookies to send you advertisements that may be of interest to you. In addition, please be aware that other parties may also place their own cookies on the Site, and may collect or solicit Personally Identifiable Information from you.

Cookie Types

Please see below the types of cookies that Cray may use:

Strictly necessary cookies

These cookies are essential in order to enable you to move around the Site and use its features. Without these cookies, services you have asked for cannot be provided. They are session cookies which are deleted when you close the browser.

Performance cookies

These cookies collect information in an anonymous form about how visitors use our Site. They allow us to recognize and count the number of visitors and help us understand which pages are the most popular and where visitors spend most of their time. These are persistent cookies which remain on your device until their expiration or earlier manual deletion.

Functionality cookies

These cookies allow our Site to remember choices you make, such as your name, the region you are in or the pages you have viewed. They are used to provide enhanced and more personal features.

If you provide information to us on our Site, such as filling in your name to request a copy of a document, our Site may place a persistent cookie on your computer to help our Site to recall your specific information on subsequent visits. This simplifies the process of recording your PII, such as name. Persistent cookies will be kept on your device until their expiration or earlier manual deletion.

We may also use your IP address sent to us by your browser to help diagnose problems with our server, to administer our Site and to improve the service we offer to you. An IP address is a numeric code that identifies your computer on a network, or in this case, the internet. Your IP address might also be used to gather broad demographic information. We may perform IP lookups to determine which domain you are coming from to more accurately gauge our visitors’ demographics.

Targeting or advertising cookies

These cookies allow us and our advertisers to deliver information more relevant to you and your interests. They are also used to limit the number of times you see an advertisement as well as help measure the effectiveness of advertising campaigns. They remember that you have visited our Site and may help us in compiling your profile. These are persistent cookies which will be kept on your device until their expiration or earlier manual deletion.

We may combine information from these types of cookies and technologies with information about you from any other source.

Visitor Consent to Place Cookies

We assume that you are comfortable with us placing cookies on your device. Most internet browsers automatically accept cookies. However, if you, or another user of your device, wish to withdraw your consent at any time, you have the ability to accept or decline cookies by modifying your browser setting. If you choose to decline cookies, you may not be able to fully experience the interactive features of our Site and services.

If you are a visitor located in the European Economic Area (“EEA”), when you arrive on our Site a banner message will appear asking for your consent to place advertising cookies on your device. In order to provide your consent, please click “Accept Cookies.” Once your consent has been provided, this message will not normally appear again when you revisit, although if you disable or erase your cookies the will reappear. We will also ask you again for your consent if our cookie policy changes after your initial consent. If you, or another user of your device, wish to withdraw your consent at any time, you can do so by altering your browser settings.

Information Sharing and Disclosure

General. Except as set forth in this Privacy Policy, Cray will not share your Personally Identifiable Information with any third parties.

Service Providers. We may engage certain trusted third parties to perform functions and provide services to us, including, without limitation, hosting and maintenance services, customer relationship services, fulfillment service providers and other outsourcing partners, including service providers that may use your information to market our products and services through direct marketing, ads and other means, and provide database storage and management services. We will share your Personally Identifiable Information with these third parties, but only to the extent necessary to perform these functions and provide such services, and only pursuant to binding contractual obligations requiring such third parties to maintain the confidentiality of your PII.

Compliance with Laws and Law Enforcement. Cray cooperates with government, law enforcement officials, public authorities and private parties to enforce and comply with the law. We may disclose any information about you to government, law enforcement officials, public authorities or private parties as we, in our sole discretion, believe are necessary or appropriate to respond to claims and legal process (including subpoenas); to protect the property and rights of Cray or a third party, or the safety of the public or any person; to prevent or stop any illegal, unethical or legally actionable activity; or to comply with the law.

Subsidiaries. We may share your Personally Identifiable Information within Cray including any of our worldwide subsidiaries, branches and associated offices, which may use such information in accordance with this Privacy Policy.

Acquisitions and Joint Ventures. We may share your Personally Identifiable Information with another legal entity, on a temporary or permanent basis, for the purposes of a joint venture, collaboration, financing, sale, merger, reorganization, change of legal form, dissolution or similar event. In the case of a merger or sale, your PII will be permanently transferred to a successor company.

Other Third Parties. We may share your Personally Identifiable Information with other third parties where you have provided your consent.

Transfers of Your Personal Information

We may transfer your Personally Identifiable Information to a third party in countries outside the country in which it was originally collected for further processing in accordance with the purposes set out above. This may include Cray in the U.S., any Cray subsidiary worldwide, or to third parties acting on our behalf for the purposes of processing or storage or other similar activities in accordance with this Privacy Policy. By using our Site and providing your Personally Identifiable Information to us, you are consenting to any such transfer.

In these circumstances we will, as required by applicable law, ensure that your privacy rights are adequately protected by appropriate technical, organizational, contractual or other lawful means. If you are located in the EEA, you may contact us if you require a copy of the safeguards which we have put in place to protect your PII transferred outside of the EEA and your privacy rights in these circumstances.

Retention of Your Information

Your Personal Data will be retained for as long is reasonably necessary for the purposes listed above or as required by applicable local law. Please contact us for further details of applicable retention periods. The retention of your PII will be subject to periodic review pursuant to our policies.

We may keep an anonymized form of your PII data, which will no longer refer to you, for statistical purposes without time limits, to the extent that we have a legitimate and lawful interest in doing so.

Changing or Deleting Information and Other Visitor Rights

If you wish to update or correct your information in our possession, you may do so by providing your updated information via the registration forms available on the Site.

In certain countries, data protection law provides individuals with numerous rights, including the right to access, rectify, erase, restrict or object to the processing of, their PII. For more information about your rights, including your right to lodge a complaint, please visit the website of your local data protection authority.

Links to Other Sites/Use of Third Party Technologies

Our Site may contain links to other websites and/or third party technologies. The fact that we link to a website or host certain third party technologies is not an endorsement, authorization or representation of our affiliation with those third parties. We do not exercise control over third party websites, and these other websites may place their own cookies or other files on your computer, collect data or solicit personal information from you. Likewise, if you decide to use the third party technologies hosted on our Site, you may be required or invited to provide Personally Identifiable Information to the third parties that provide such technologies. This Privacy Policy only addresses the use and disclosure of information that you provide to us through the Site. Other sites or third parties follow different rules regarding the use or disclosure of the personal information you submit to them. We encourage you to read the privacy policies or statements of such third parties before providing any Personally Identifiable Information to them.

Our Policy Toward Children

The Site is not directed to persons under the age of 18 (“minors”), and minors must not use the Site in any manner that provides Cray with the Personally Identifiable Information of a minor. If a parent or guardian becomes aware that his or her minor child has provided us with Personally Identifiable Information, the parent or guardian should contact Cray at [email protected] If we become aware that a child under age 13 has provided us with Personally Identifiable Information, we will remove such information from our files.

Questions or Comments?

Should you have any privacy-related questions or comments related to this Privacy Policy, please email [email protected] or write to us at: