FAQ

Ordering, Shipping and Distribution

Q: Why do I have to apply to be a distributor?A: All distribution must be approved by Caterpillar Corporate.

Q: Are the items on the site covered by a warranty?A: We believe you will be pleased with the quality of Cat® products which are guaranteed against defective material and workmanship.

Q: What is your standard order lead time?A: Standard lead time for most orders is 24 hours, plus additional time for any re-handling that may be required.

Q: Are you able to provide advance ship notices (ASN)?A: Yes, this option is available for our EDI customers. Please contact us for details.

Q: Can I purchase a single item from Cat Gloves & Safety directly?A: Our primary customers are distributors and retailers. Although we do not sell to the general public directly, we would be happy to direct you to a Cat retailer or distributor in your area. Please contact us for assistance.

Q: Does Cat Gloves & Safety distribute goods outside of the United States?A: Partnerships with select distributors are available throughout the world. Contact us to learn more about our direct import program.

Products, Labeling and Care

Q: Are all of your products UPC coded?A: All Cat products have a corresponding UPC Code. All tagged goods are labeled with the related UPC-A barcode for retail scanning purposes.