Marketing insights for selling to the world's toughest market. From Rick Spence

Thursday, November 26, 2009

Fun with Contests that Align with Strategy

Here’s a great way for a company that prides itself on customer service to promote itself, and the very concept of service as well.

Rackspace.com, the “cloud computing” hosting company that calls itself “The Home of Fanatical Support,” puts customer service first in its own business. But it also holds a contest for its clients to recognize “one of our customers for valuing customer service as much as we do.”

The 2009 Fanati Contest is now underway (for U.S. customers only). Rackspace clients who think they have what it takes have until Dec. 11 to put together a 5-minute video explaining why they deserve to be this year’s winner.

Here are some of the approaches Rackspace suggests to contest entrants:• Tell us who you are and what your business does.• Describe what Fanatical Support means to you.• If you were going to take a thesaurus to the phrase “Fanatical Support” and use that in your company’s business motto, what would your new motto be?• Tell us about a time you or an employee went above and beyond (fanatically) for a customer or employee.• Tell us how you’ve continued to enhance your motto to adapt to your business’ changing needs, culture, and/or growth to ensure that customers stay satisfied?

What a great way to align yourself with your customers, promote your brand, and create increased engagement by among customers and their staff. And it costs almost nothing.

Kudos to Rackspace for showing that marketing (in this age of clutter) can still be about good ideas that benefit buyers and sellers alike.

What’s your brand? How could you get customers more excited about it, and promote it to the rest of the world, by organizing a contest of your own?

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Writer, speaker and consultant on business growth, entrepreneurship and opportunity. My column appears weekly in the National Post. My speaking topics include innovation, best practices, social media, and the future of business success.
Please e-mail me: rick (at) rickspence.ca
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