Effective Training. Easy on the BUDGET.

Effective First-time Supervisor

Most companies reward their high-performers and deserving employees with a promotion to higher a position.

This is normally the case for first-time supervisors. However, being an excellent staff member is not always a

guarantee that the person promoted would really perform well as a supervisor.

The effects of such a situation may vary, but the most common are:1. Feelings of confusion and increased stress on the part of the new supervisor2. Failed expectations and disappointments from those who promoted the individual3. Decrease in efficiency as well as in the quality of work performance delivered4. More problems, delays and costs on the part of the affected units or departments, and eventually, for the company as a whole.

In order to increase your newly promoted supervisors’ success rate on the job, this seminar was developed.

The concepts and tools to be taught here are designed to help prepare newly promoted supervisors as well as employees being groomed

for promotion to understand how to function effectively in their new role.

Target Participants:This seminar is for newly promoted Supervisors, Team Leaders or soon to be appointed Supervisors and Team Leaders who want to learn

key principles and tools in effective supervision, team management and development

Seminar Objectives:After attending this seminar, the participants are expected to be able to:1. Understand the role and functions of supervisors as compared to staff or first-line employee’s role and functions2. Make the transition from their former “rank-and-file” mindset to that of a first-level leader3. Identify, develop and apply practical skills and techniques for effective team supervision

Seminar Overview:

Module I – Understanding your Supervisory Role

A. What is a Supervisor? 1. Differentiating your “Old” vs. your “New” Position 2. Defining what Supervision means a. To your Company b. To you c. To your Staff

B. Accepting the Role Change and Managing the Transition 1. Common Challenges to be Prepared For a. Increase in Tasks and Responsibilities b. Time Management Issues c. Working alone vs. Getting the work done through others d. Relational Issues with Peers and Bosses

B. Analyzing your Staff 1. Determining each Person’s Competency Level 2. Assessing their Motivation Level to Deliver and Work under You 3. Specifying Training and Development Needs 4. Setting Up Communication and Feedback Processes

C. Developing your Policies and Procedures 1. Assessing your Knowledge of Company Policies and Procedures 2. Analyzing the Present Work Systems and Procedures being used 3. Developing and/or Enhancing the Work Procedures 4. Aligning your Team’s Performance to the Expectations of the Company