F.A.Q.s

Shopping Information

What Shipping Methods Are Available?

We offer the same free shipping method for all of our products.

How Long Will It Take To Get My Package?

Our average shipping time is 7 days. If you didn’t receive your package within those 7 days (because of our fault), please feel free to reach out to us to claim your 10% off coupon for your next order. In some cases the shipping time can take up to 14 days. If your package shouldn’t arrive within 14 days, we will give you a 20% off coupon for your next order. In very rare cases (human failure, post failure, huge number of orders, etc.), the shipping time can take up to 21 days. If you shouldn’t receive your package within 21 days, we will compensate you with a 30% off coupon for your next order.

Note: Coupons don’t work on already discounted products!

Do You Ship Internationally?

We are shipping worldwide. If we have a problem with putting your address in our system, we might reach out to you about how to write the address in English.

Where Do You Ship From?

We currently ship about 90% of our products from our warehouse in the USA.

Payment Information

What Payment Methods Are Accepted?

Paypal and Credit Card. We might add more payment methods like crypto currency in the future. If you want to order any product with crypto currency, please feel free to reach out to us.

Is Buying On-Line Safe?

Short answer: Yes.

Long answer: Yes, you can see our SSL certificate next to our domain name. The SSL certificate guarantees the encrypted transfer of your sensible data.

Orders and Returns

How do I place an Order?

Just go to The Shop and add the product of your choice to your shopping cart. Then click the shopping cart icon in the top right corner and proceed to checkout. It’s that easy.

Do I need an account to place an order?

No, you don’t need an account to place an order. An account makes it easier for you to manage your orders and your list of favourite items.

Who should I to contact if I have any queries?

If you have any queries, please don’t hesitate to reach out to us via the following ways:

How Can I Cancel Or Change My Order?

If you want to cancel or change your order, please let us know as soon as possible. We can only cancel orders that haven’t been shipped.

How Do I Track My Order?

Please go to Order Tracking and enter your Order ID (which you’ve received via Mail) and Billing E-mail to track your order. If you haven’t received your Order ID or if you have any other problems, please feel free to contact us.

How Can I Return a Product?

To return your product, it has to be in the original package unopened and therefore not used.