Improve Productivity

Improve Productivity

Email Response

Respond to increasing volumes of customer email with higher quality and less effort. iService evaluates incoming messages, queues them for response, and automates the assignment process. Stock responses and templates ensure your brand is well represented. Its intuitive user interface makes it easy for new agents to begin handling messages with little training.

Email Marketing

iCentives® provides a robust email marketing solution integrated with all aspects of the iService® system. This integration allows you to go beyond the point solutions typically used for sending outbound emails. With iCentives®, you have a completely integrated system for managing all aspects of the customer interaction process.

Business Insight

Do you know how many web inquiries you get? What they are about? iService Reports is a reporting and business intelligence system that provides these answers with detailed metrics for all aspects of the iService solution. Reports can be generated and viewed in your web browser, or converted to Microsoft Excel, PDF, XML or CSV format.

Live Chat

Engage your website visitors in live chat to close sales and improve the quality of service. As an integrated component of iService, your team has access to the full suite of productivity tools like stock responses, customer history, and the full knowledge base. Built on an industry leading COMET server, iService Chat scales very well with little overhead on your website.

Web Self-Service

Customer self-service is good for your customers, and it's good for you. With the iService knowledge base you can reduce the number of questions while improving your customer's service experience. The iService help portal provides an easy to use interface for creating and managing content that empowers your team to keep content fresh.

Integrated Forms

iService® Forms and integration utilities allow you to easily automate various business processes, and integrate iService seamlessly into your website. Most of the features within iService, such as capturing a customer question, subscribing to mailing lists, and presenting FAQ article, can be fully customized using standard HTML and iService Forms.

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Manage Contacts

iService provides a complete, easy to customize system for managing all of your customer information. The intuitive web-based interface provides your entire team secure and encrypted access from any browser with an internet connection. With iService you can extend your view of contacts with an unlimited number of custom fields.