Team Members

Tagged MSPs

Categories

After more than four years of begging to kill off our old AS-400-based records management (RMS) and Dispatching (CAD) systems, we were given the budgetary go ahead to proceed. This was a complete rip-and-replace installation as well as 13 years of converted data.
The system runs on three (virtualized) Server 2012 R2 servers, with one running SQL Server. After the initial client install, subsequent client updates are pushed out automatically. Tyler updates their software three to four times per year, with each update requiring about an hour of downtime. Mobile units are attached to our network via NetMotion VPN.
Caller ID info and geolocation of incoming calls to Dispatch are shown on the CAD screen. One click creates an Incident, and a click-and-drag adds personnel to the call. Depending on the call type, it will recommend equipment and/or personnel. Officers in the field can also see all active incidents and add themselves to the call. Dispatcher narratives appear on the mobile workstations, if assigned. A real-time, interactive map keeps track of where our personnel are and their status.
Incident workflow ensures that supervisors have reviewed and approved of incident narratives. Case workflow help our Detectives route and track case-related activity. Pictures, video, scanned documents can be attached to any case. Cases can be forwarded to the district attorney via PDF.
Geo-reporting is done using CrimeMapping.com.
Overall, the system is solid. It's not 100% perfect, but they continue to update/improve it and implement customer requests quickly.