Currently, we provide support in English, Japanese, Russian, Chinese and Korean. Please use a supported language when contacting us.

You can contact us 24 hours at MY Q&A after login. Please join us first.

FAQ

What is POINT and how do I get it?

If you create a new ID, you can get some points whenever you purchase our products. It can be used when shopping on our web site. Only if all your points are higher than the order amount, a fill-in-box will appear. (Points > Oder amount)

* 1 Point = 1 US dollar
* Login point : 0.06
* Review point : 0.12

*Points are valid for one year after the last order date.
(Not possible to convert them into cash)
*Non-members cannot buy or get points either, so if you want to get points, please join our membership.

1. Where can I check my points?
: Please log in first, and click “My Account”.

→ You can check all your points at My Account.

2. How to use “points”

(1) When you make a new order sheet, the fill-in-box for point will appear at STEP 4.
Only if all your points are higher than the order amount, a fill-in-box will appear.
(Points > Oder amount)

(2) Please enter points you want to use, and click “Payment” button.

3. Buying points

: You can buy points separately in Point category.
→ Now preparing. Please contact us through MY Q&A or e-mail.

1. Determination by the term "Order, Sales and Shipment" allows retailing of Korean cosmetics, fashion, Korean food, records and other items, as well as determines the ownership of information on listed products, basing on the legislation of the Republic of Korea.

(3) Includes Provisions of disputing between the organization and a customer, ways of the dispute resolution.

AllKorea follows provisions of the Legislations declared by Korea Fair Trading Committee (http://www.ftc.go.kr/) with the condition of the provision of information on the retailing products as E-commerce organization.>