As part of our continuous product improvement cycles and to focus our resources on more recent products, IBS will only warrant the most current General Available version of our software and the version immediately preceding it.

Effective immediately no bug fixes, patches or other remedial actions will be delivered as part of the warranty clause in the Software Agreements for IBS Bookmaster r7v73.

Unless covered by a separate agreement defect rectifications for no longer warranted versions can be carried out by the local Professional Services teams on a Time & Material basis. A gentle reminder that for those T&M request no time-to-respond guarantee can be given and full rectification of the issue might not always be possible in the affected version of the software.

IBS Bookmaster Release/Version

Resolution Process

r8v76

Defect to be reported through to IBS PD via Support Desk where Defect Resolution will be provided in accordance with License and RLF Agreements.

r7v743

Defect to be reported through to IBS PD via Support Desk where Defect Resolution will be provided in accordance with License and RLF Agreements.

r7v73

Defects to be reported to local Professional Services Organization. Resolution normally will be done on T&M basis.

< r7v73

Defects to be reported to local Professional Services Organization. Resolution normally will be done on T&M basis.

Additional Products covered by this sunset clause:

JWALK – no longer covered by Warranty

Any exceptions to this sunset clause must be covered by a separate agreement in order to be valid.