Strategic Design Manager

Doblin + Customer Strategy & Applied Design are looking for skilled individuals to lead multidisciplinary teams of designers, researchers and strategists and technologists to help our clients identify opportunities and bring innovative solutions to market.

Specific responsibilities include:

Overseeing the coordination of a multi-disciplinary team of researchers, designers, technologists and business experts in a way that leads to bold ideas and new businesses in market

Leading the synthesis of multiple work streams into a coherent and powerful narrative about the future, often within a digital context

Directing and producing tangible outputs at different stages of the design process

Scoping and writing proposals for new client engagements, pulling in the bests of Doblin and Deloitte resources

Working side-by-side with account team leaders to discuss and implement changes to project and account dynamics and strategy, and to identify new business opportunities

Successful candidates will be able to demonstrate these characteristics:

A passion and curiosity for learning about the world, human behavior, and the motivations that lie beneath the surface to create solutions that fit into people’s lives

Compelling written and spoken communication

Great attention to detail and a passion for experimenting with new ways of improving experiences for our clients and our teams

Desire to build client relationships

Interest in collaborating and working on multi-disciplinary teams.

The team

Customer Strategy & Applied Design

Our Customer Strategy & Applied Design team focuses on helping clients discover, design, and prototype customer growth strategies and innovation portfolios to create and drive change in a digital world. We bring knowledge and offerings to uncover the behaviors, motivations and preferences of our clients’ customers and develop new experiences for them. Our team of professionals has deep capabilities in strategy, customer experience, digital strategy and innovation.

We deliver set of customer focused work:

Customer Strategy| Help clients build capabilities to better understand customer value drivers and make choices about the markets and segments they serve through digital, social, and mobile channels; optimize pricing decisions and shape the most strategic issues on the CMO agenda

Customer Experience | Help clients improve the quality, nature and power of interactions between the customer and the organization across the lifecycle of sales, marketing and service at each and every touch point.

Applied Innovation | Help clients rapidly design, prototype and launch new businesses and experiences, translating insights on human behavior from design-led methods into offerings and technologies that delight customers and drive growth

Digital Strategy | Help clients understand, envision and articulate “digital” as a business strategy aligned with their CEO’s agenda – and then craft a plan to embed everything they do with the latest technology solutions and business models to compete in the marketplace for customers and talent

Qualifications

A Master’s degree in a relevant field (business, design, research) OR relevant experience (6 + years) at a design strategy consultancy or other professional services environment in an innovation/digital role (Lead Level)

4-7 years at a design strategy consultancy or other professional services environment in an innovation/digital role (Senior Level)

Demonstrated experience as a client-facing advisor

A passion for and working knowledge of the design and innovation process

Location

The West loop is a lively, bustling area with plenty of great food options and is easily accessible using public transportation.

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An Insider's view of Deloitte Digital

How does your team reward individual success?

Rewards and recognition awards are given to individuals and teams who make outstanding contributions above and beyond the expectations of their roles. Also, practitioners are "spotlighted". This could be a weekly showcasing of how a team won a new pursuit or demonstrating a new solution or product. This is a great way to build your network!

Kristi

Talent Executive

What makes someone successful on your team?

Someone who is very driven, has a creative design-led thought process, is not afraid to speak up, willing to go the extra mile, embraces diversity, team-oriented, versatile (willing to try new things and learn new skill sets), and has the ability to quickly grasp the client's business challenges and as role of technology in helping to solve them.

Allison

Manager

How does the company support your career growth?

Career growth is a priority here. We have bi-weekly check-ins with managers to get feedback & ensure regular opportunities to adapt to it, & year end performance evaluations offering advancement opportunities and benchmarking where you are in your career progression. Mentorship also exists informally, and formally via the counseling structure.

Angela

Business Technology Analyst

What are Deloitte Digital Perks + Benefits

Deloitte Digital Benefits Overview

Disclaimer: Benefits listed here are examples of benefits currently offered by Deloitte to certain eligible professionals but any benefit for which you may become eligible if employed by Deloitte will be governed by the terms and conditions of your employment and by the terms of each individual plan or program. Deloitte has the right to change plan or program terms (including eligibility for benefits) or to discontinue any part or all of the benefits described herein at any time.