TextUs™ Status - Incident Historyhttp://status.textus.com
StatuspageWed, 20 Mar 2019 13:03:10 -0600TextUs Chrome Extension not compatible with latest Google Chrome Update (Version 73)
<p><small>Mar <var data-var='date'>13</var>, <var data-var='time'>13:07</var> MDT</small><br><strong>Resolved</strong> - We have released a fix for the issue that was causing the TextUs Chrome Extension to fail in the newest version of Google Chrome (Version 73.0).<br /><br />To make sure your Chrome Extension is up to date and working with the new version, please follow the steps below: <br /><br />1. To automatically push the update to the Chrome Extension, go to Google Chrome Menu (three dots in upper right corner) > Help > About Google Chrome <br />2. Completely restart Chrome<br /><br />Please reach out to Support if you continue experiencing issues with the Chrome Extension, or need assistance on the above steps. Thank you for your patience while we worked to resolve this!</p><p><small>Mar <var data-var='date'>13</var>, <var data-var='time'>09:24</var> MDT</small><br><strong>Identified</strong> - The TextUs Chrome Extension is displaying a blank screen for all users who are using the most recent update of Google Chrome (73.0).<br /><br />The TextUs Web App (app.textus.com) remains unaffected, and all messages should be sending and receiving successfully.<br /><br />We have identified the issue and are working on a fix. If having functionality of the Chrome Extension is of utmost importance for your users, the only solution at the moment would be to downgrade to the previous Chrome version. (https://support.google.com/chrome/a/answer/7125792?hl=en)<br /><br />We are working on a fix with the highest priority and we will continue to post updates here as we have them!</p> Wed, 13 Mar 2019 13:07:01 -0600http://status.textus.com/incidents/82xbjlqrpmm7
http://status.textus.com/incidents/82xbjlqrpmm7MMS Message Failure for Some Accounts
<p><small>Mar <var data-var='date'> 7</var>, <var data-var='time'>12:56</var> MST</small><br><strong>Resolved</strong> - Our SMS Provider has informed us that the MMS delivery issue has been resolved. Please reach out to Support if you continue experiencing a problem.</p><p><small>Mar <var data-var='date'> 7</var>, <var data-var='time'>07:39</var> MST</small><br><strong>Investigating</strong> - Our SMS Provider is currently investigating an issue that is causing a failure of inbound and outbound MMS (picture) messages. This will affect some accounts, but not all. We will continue to post updates here as they become available.</p> Thu, 07 Mar 2019 12:56:36 -0700http://status.textus.com/incidents/qb5ccz8c4zv0
http://status.textus.com/incidents/qb5ccz8c4zv0Messaging Delay for Some Accounts
<p><small>Mar <var data-var='date'> 5</var>, <var data-var='time'>10:39</var> MST</small><br><strong>Resolved</strong> - We have observed all message delivery rates return to normal. Please reach out to Support if you continue experiencing any difficulties!</p><p><small>Mar <var data-var='date'> 5</var>, <var data-var='time'>09:57</var> MST</small><br><strong>Monitoring</strong> - Our SMS Provider reports that their systems have recovered, and all messages are are no longer experiencing delivery delays. We will continue monitoring until we have confirmed there are no ongoing issues.</p><p><small>Mar <var data-var='date'> 5</var>, <var data-var='time'>09:43</var> MST</small><br><strong>Identified</strong> - Our SMS Provider has notified us of a messaging delay of about 15 minutes for all inbound and outbound messages. This will only affect some accounts, not all. They are working to restore service at this time, and we will provide updates here as they become available.</p> Tue, 05 Mar 2019 10:39:56 -0700http://status.textus.com/incidents/gqqcv55lsjkh
http://status.textus.com/incidents/gqqcv55lsjkhToll Free Number Messaging Delays
<p><small>Feb <var data-var='date'>13</var>, <var data-var='time'>13:57</var> MST</small><br><strong>Resolved</strong> - Our Toll Free Provider has seen all outbound and inbound message traffic return to normal. Please reach out to Support if you continue experiencing issues.</p><p><small>Feb <var data-var='date'>13</var>, <var data-var='time'>12:52</var> MST</small><br><strong>Monitoring</strong> - Our Toll Free provider has seen the issue with inbound and outbound message delays stabilize. We are continuing to monitor message traffic on Toll Free numbers at this time.</p><p><small>Feb <var data-var='date'>13</var>, <var data-var='time'>11:06</var> MST</small><br><strong>Identified</strong> - Our Toll Free provider is currently experiencing a delay in inbound and outbound SMS messaging to all carriers. They are addressing the issue and we will continue to provide updates here as we receive them.</p> Wed, 13 Feb 2019 13:57:09 -0700http://status.textus.com/incidents/41yjl2xcx8y7
http://status.textus.com/incidents/41yjl2xcx8y7Outbound and Inbound Message Failure for Some Accounts
<p><small>Feb <var data-var='date'> 9</var>, <var data-var='time'>13:41</var> MST</small><br><strong>Resolved</strong> - Our Provider has identified and resolved this issue.</p><p><small>Feb <var data-var='date'> 9</var>, <var data-var='time'>12:10</var> MST</small><br><strong>Investigating</strong> - We are currently investigating an issue affecting some users that is causing all outbound and inbound messages to fail. Our Third Party SMS Provider is working on a resolution and we will post updates here as they become available.</p> Sat, 09 Feb 2019 13:41:30 -0700http://status.textus.com/incidents/npwck9s2jxfd
http://status.textus.com/incidents/npwck9s2jxfdInbound calls failing to TextUs Voice
<p><small>Feb <var data-var='date'> 4</var>, <var data-var='time'>09:10</var> MST</small><br><strong>Resolved</strong> - We have identified and fixed the source of the routing issue that caused inbound calls to go straight to voicemail. Please contact Support if you have any ongoing issues with TextUs Voice!</p><p><small>Feb <var data-var='date'> 4</var>, <var data-var='time'>08:06</var> MST</small><br><strong>Identified</strong> - We have identified an issue with TextUs Voice that is causing inbound calls to go straight to voicemail. We are working with our third-party Voice provider now to find a resolution, and we will post updates here as they become available.</p> Mon, 04 Feb 2019 09:10:52 -0700http://status.textus.com/incidents/h7xx65m969h2
http://status.textus.com/incidents/h7xx65m969h2Outbound message failure for some accounts
<p><small>Jan <var data-var='date'>30</var>, <var data-var='time'>15:37</var> MST</small><br><strong>Resolved</strong> - We have confirmed that all outbound message traffic has returned to normal. Please reach out to Support if you encounter any further issues.</p><p><small>Jan <var data-var='date'>30</var>, <var data-var='time'>13:56</var> MST</small><br><strong>Monitoring</strong> - A fix has been implemented by the SMS Provider and we have seen outbound message traffic return to normal. We will continue to monitor to make sure that outbound messages are delivered. Please contact support if you notice any ongoing issues.</p><p><small>Jan <var data-var='date'>30</var>, <var data-var='time'>12:52</var> MST</small><br><strong>Investigating</strong> - We are currently investigating an issue affecting some users, which is causing all outbound messages to fail to send. Inbound message traffic remains unaffected. We are in contact with our Third Party SMS Provider to try to find a resolution and we will post updates here as they become available.</p> Wed, 30 Jan 2019 15:37:57 -0700http://status.textus.com/incidents/r91kyqx1np0w
http://status.textus.com/incidents/r91kyqx1np0wOutbound message failure for some accounts
<p><small>Dec <var data-var='date'>12</var>, <var data-var='time'>14:53</var> MST</small><br><strong>Resolved</strong> - We have confirmed with the SMS Provider that the issue has been resolved and all outbound message traffic has returned to normal.</p><p><small>Dec <var data-var='date'>12</var>, <var data-var='time'>14:33</var> MST</small><br><strong>Identified</strong> - We have identified an issue with our SMS Provider that is causing some accounts to fail to deliver outbound messages. Inbound message traffic remains unaffected. The SMS Provider has not provided us with an ETA but we will continue to post updates here as they become available.</p> Wed, 12 Dec 2018 14:53:36 -0700http://status.textus.com/incidents/zybvszbgd932
http://status.textus.com/incidents/zybvszbgd932Data Searching Slowness
<p><small>Nov <var data-var='date'>28</var>, <var data-var='time'>11:15</var> MST</small><br><strong>Resolved</strong> - The data searching issue has been resolved. Searching contacts, groups, and loading analytics have returned to normal functionality.</p><p><small>Nov <var data-var='date'>28</var>, <var data-var='time'>09:59</var> MST</small><br><strong>Monitoring</strong> - A fix has been implemented and data searching is returning to normal functionality. We will continue to monitor and post an update here when the issue is confirmed to be resolved.</p><p><small>Nov <var data-var='date'>28</var>, <var data-var='time'>08:18</var> MST</small><br><strong>Investigating</strong> - We are currently investigating an issue that is causing errors when trying to access data, such as searching for Contacts/Groups and when trying to load the Analytics page. We will post updates here as they become available.</p> Wed, 28 Nov 2018 11:15:54 -0700http://status.textus.com/incidents/vccgb9h6bv87
http://status.textus.com/incidents/vccgb9h6bv87Email Service Outage
<p><small>Oct <var data-var='date'>29</var>, <var data-var='time'>12:17</var> MDT</small><br><strong>Resolved</strong> - Notification and login emails are successfully being delivered. Please contact Support if you are still having trouble getting emails!</p><p><small>Oct <var data-var='date'>29</var>, <var data-var='time'>09:18</var> MDT</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results of email delivery. Please reach out to support@textus.com if you are still experiencing issues with email notifications!</p><p><small>Oct <var data-var='date'>29</var>, <var data-var='time'>09:02</var> MDT</small><br><strong>Identified</strong> - We have identified an issue that will prevent emails from certain @textus.com domains from going through, including text message notifications and password reset emails. We are working towards a resolution and will continue to post updates as they become available.</p> Mon, 29 Oct 2018 12:17:58 -0600http://status.textus.com/incidents/6bz6m50thn2f
http://status.textus.com/incidents/6bz6m50thn2fMMS Messaging Delays
<p><small>Oct <var data-var='date'> 1</var>, <var data-var='time'>18:11</var> MDT</small><br><strong>Resolved</strong> - Our SMS Provider has informed us that MMS issue has been resolved. All users should see outbound and inbound MMS traffic return to normal.</p><p><small>Oct <var data-var='date'> 1</var>, <var data-var='time'>15:19</var> MDT</small><br><strong>Investigating</strong> - We have been notified by our SMS Provider that they are currently experiencing MMS delays impacting inbound and outbound traffic. This will only impact some users, and only messages which contain multimedia or are over 140 characters. We will continue to post updates here as we receive them.</p> Mon, 01 Oct 2018 18:11:05 -0600http://status.textus.com/incidents/x7d7knwn2sgq
http://status.textus.com/incidents/x7d7knwn2sgqDelivery Receipt Failure for Virtual Numbers
<p><small>Sep <var data-var='date'>10</var>, <var data-var='time'>17:19</var> MDT</small><br><strong>Resolved</strong> - Delivery Receipts are now working for all numbers. Please reach out to support@textus.com if you continue to have any issues.</p><p><small>Sep <var data-var='date'>10</var>, <var data-var='time'>15:27</var> MDT</small><br><strong>Investigating</strong> - Delivery Receipts are currently not coming through on Virtual Numbers for some users, although messages are being delivered. We are investigating with our SMS Provider, but we do not currently have an ETA on a fix.</p> Mon, 10 Sep 2018 17:19:23 -0600http://status.textus.com/incidents/3dl3f722v46q
http://status.textus.com/incidents/3dl3f722v46qMobile Numbers Showing as Landlines
<p><small>Sep <var data-var='date'> 5</var>, <var data-var='time'>12:06</var> MDT</small><br><strong>Resolved</strong> - Number lookups have returned to normal in our SMS Provider’s system and all mobile numbers should now be correctly identified in both the Chrome Extension and on spreadsheets.</p><p><small>Sep <var data-var='date'> 5</var>, <var data-var='time'>07:32</var> MDT</small><br><strong>Update</strong> - Our SMS Provider continues to work towards a resolution for number lookups returning as landlines. We are awaiting more information from them and at this time we currently do not have an ETA for a resolution.</p><p><small>Sep <var data-var='date'> 4</var>, <var data-var='time'>10:32</var> MDT</small><br><strong>Investigating</strong> - Our SMS Provider is currently experiencing an issue where all number lookups are returning as landline. We will provide an update as soon as the issue is resolved, but at this time we have not been provided an ETA.</p> Wed, 05 Sep 2018 12:06:29 -0600http://status.textus.com/incidents/jv220h7ss1xh
http://status.textus.com/incidents/jv220h7ss1xhToll-Free Number Messaging
<p><small>Sep <var data-var='date'> 4</var>, <var data-var='time'>13:11</var> MDT</small><br><strong>Resolved</strong> - Our Toll-Free Provider identified and fixed an issue with Inbound and Outbound messages. Message traffic to and from Toll-Free numbers appears to have returned to normal levels.</p><p><small>Sep <var data-var='date'> 4</var>, <var data-var='time'>12:42</var> MDT</small><br><strong>Investigating</strong> - Our Toll-Free Provider is currently investigating an outage affecting Inbound and Outbound messages. We will continue posting updates here as we receive them.</p> Tue, 04 Sep 2018 13:11:49 -0600http://status.textus.com/incidents/45r9vyf61hg9
http://status.textus.com/incidents/45r9vyf61hg9DLR and Inbound message issues
<p><small>Aug <var data-var='date'>22</var>, <var data-var='time'>10:54</var> MDT</small><br><strong>Resolved</strong> - Our SMS Gateway provider had a minor issue that has now been resolved. Please reach out to support@textus.com if you continue experiencing any issues.</p><p><small>Aug <var data-var='date'>22</var>, <var data-var='time'>10:43</var> MDT</small><br><strong>Investigating</strong> - Some users are experiencing issues with inbound message delivery and outbound message delivery receipts. We are currently working with our SMS provider to investigate.</p> Wed, 22 Aug 2018 10:54:23 -0600http://status.textus.com/incidents/kcq2yhlcl25q
http://status.textus.com/incidents/kcq2yhlcl25qAT&T Toll-Free Latency
<p><small>Aug <var data-var='date'>17</var>, <var data-var='time'>09:13</var> MDT</small><br><strong>Resolved</strong> - Our Toll-Free provider has informed us that AT&T Engineers have resolved the recent ongoing issues with MO/MT latency. This incident has been resolved.</p><p><small>Aug <var data-var='date'>15</var>, <var data-var='time'>10:34</var> MDT</small><br><strong>Update</strong> - Ongoing Latency on MO/MT messages from Toll Free numbers to AT&T (Update)<br />Watching (Messages)<br /><br />AT&T Engineers are continuing work towards resolution of current latency issues.<br /><br />AT&T Engineers are continuing to monitor the situation, but some Customers may still see a delay in MO/MT traffic.</p><p><small>Aug <var data-var='date'>13</var>, <var data-var='time'>16:16</var> MDT</small><br><strong>Monitoring</strong> - We have been made aware that AT&T engineers are working on an issue with their network accepting Toll-Free messages. This issue is not in control of TextUs but we wish to make you aware of what AT&T are reporting to us<br /><br />There is ongoing Latency on MO/MT messages from Toll Free numbers to AT&T <br /><br />AT&T Engineers are continuing to monitor the situation, but some Customers may still see a delay in MO/MT traffic.<br /><br />AT&T has scheduled a maintenance window for 8/14/2018, 8pm - 4am PST / 10pm - 6am CDT</p> Fri, 17 Aug 2018 09:13:45 -0600http://status.textus.com/incidents/jmhwpm91chyv
http://status.textus.com/incidents/jmhwpm91chyvMMS Delivery Delays
<p><small>Aug <var data-var='date'> 9</var>, <var data-var='time'>08:13</var> MDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Aug <var data-var='date'> 6</var>, <var data-var='time'>07:48</var> MDT</small><br><strong>Investigating</strong> - Some users may experience delivery delays for MMS (Multimedia Messaging Service) messages. One of our SMS Providers has had an issue resulting in mobile-terminated MMS delivery delays in the US, and they are working with their partner to resolve the issue. We will provide updates as we receive them.</p> Thu, 09 Aug 2018 08:13:56 -0600http://status.textus.com/incidents/5k492fpl972y
http://status.textus.com/incidents/5k492fpl972ySMS Provider Maintenance
<p><small>Aug <var data-var='date'> 3</var>, <var data-var='time'>04:00</var> MDT</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Aug <var data-var='date'> 3</var>, <var data-var='time'>00:00</var> MDT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Jul <var data-var='date'>26</var>, <var data-var='time'>15:42</var> MDT</small><br><strong>Scheduled</strong> - Our SMS provider is conducting preventative maintenance. We do not foresee any service impact but there is a possibility that there may be a brief delay in message delivery.</p> Fri, 03 Aug 2018 04:00:55 -0600http://status.textus.com/incidents/5mjmjzr7bhzm
http://status.textus.com/incidents/5mjmjzr7bhzmSMS Provider Maintenance
<p><small>Jul <var data-var='date'>30</var>, <var data-var='time'>05:00</var> MDT</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Jul <var data-var='date'>30</var>, <var data-var='time'>00:00</var> MDT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Jul <var data-var='date'>26</var>, <var data-var='time'>14:38</var> MDT</small><br><strong>Scheduled</strong> - Our SMS provider is conducting preventative maintenance. We do not foresee any service impact but there is a possibility that there may be a brief delay in message delivery.<br /><br />There is no impact to Message Origination nor Message Termination, just the delivery receipts.</p> Mon, 30 Jul 2018 05:00:03 -0600http://status.textus.com/incidents/kwfbzss83028
http://status.textus.com/incidents/kwfbzss83028SMS Provider Maintenance
<p><small>Jul <var data-var='date'>29</var>, <var data-var='time'>04:00</var> MDT</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Jul <var data-var='date'>28</var>, <var data-var='time'>23:00</var> MDT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Jul <var data-var='date'>26</var>, <var data-var='time'>14:34</var> MDT</small><br><strong>Scheduled</strong> - Our SMS provider is conducting maintenance. We do not foresee any service impact but there is a possibility that there may be a brief delay in message delivery.</p> Sun, 29 Jul 2018 04:00:06 -0600http://status.textus.com/incidents/6k0s74zq9jqz
http://status.textus.com/incidents/6k0s74zq9jqzForced Log-Out
<p><small>Jul <var data-var='date'>12</var>, <var data-var='time'>10:12</var> MDT</small><br><strong>Resolved</strong> - Our deploy today forced users to be logged out - we apologize for any inconvenience this has caused</p> Thu, 12 Jul 2018 10:12:32 -0600http://status.textus.com/incidents/4584djsnmzgm
http://status.textus.com/incidents/4584djsnmzgmDuplicate Inbound messages
<p><small>Jul <var data-var='date'>11</var>, <var data-var='time'>11:34</var> MDT</small><br><strong>Resolved</strong> - We have resolved the duplicate message issue and apologize for inconvenience caused.</p><p><small>Jul <var data-var='date'>11</var>, <var data-var='time'>11:22</var> MDT</small><br><strong>Identified</strong> - We are currently investigating multiple inbound messages of the same SMS into TextUs at this time we do no have an ETA on resolution. <br /><br />The issue does not appear to affect outbound messages.</p> Wed, 11 Jul 2018 11:34:44 -0600http://status.textus.com/incidents/83xlb9dgv9gh
http://status.textus.com/incidents/83xlb9dgv9ghToll-Free Maintenance
<p><small>Jun <var data-var='date'>18</var>, <var data-var='time'>01:00</var> MDT</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Jun <var data-var='date'>17</var>, <var data-var='time'>22:00</var> MDT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Jun <var data-var='date'>13</var>, <var data-var='time'>14:02</var> MDT</small><br><strong>Scheduled</strong> - Maintenance activities affecting Toll-Free traffic. Brief periods of message latency affecting Toll-Free SMS traffic during the maintenance window are possible. Affected SMS will be queued by the carrier and SMS will be queued for delivery throughout the maintenance.<br /><br />SMPP Binds and VPN connections may disconnect and reconnect multiple times throughout the maintenance.<br /><br />Time Zones: US/Eastern: 06/17/2018 00:00 - 04:00 US/Central: 06/17/2018 23:00 - 02:00 US/Pacific: 06/17/2018 21:00 - 01:00 UTC: 06/18/2018 04:00 - 08:00</p> Mon, 18 Jun 2018 01:00:55 -0600http://status.textus.com/incidents/q3v5r498m93z
http://status.textus.com/incidents/q3v5r498m93zScheduled Maintenance
<p><small>Jun <var data-var='date'>13</var>, <var data-var='time'>21:30</var> MDT</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Jun <var data-var='date'>13</var>, <var data-var='time'>20:00</var> MDT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Jun <var data-var='date'>13</var>, <var data-var='time'>13:59</var> MDT</small><br><strong>Scheduled</strong> - We will be undergoing scheduled maintenance at this time.<br /><br />Inbound SMS messages will be queued for delivery once maintenance is finished.</p> Wed, 13 Jun 2018 21:30:24 -0600http://status.textus.com/incidents/9zwxhp5nssb9
http://status.textus.com/incidents/9zwxhp5nssb9Message Delay
<p><small>Jun <var data-var='date'> 6</var>, <var data-var='time'>14:34</var> MDT</small><br><strong>Resolved</strong> - This slow down and message delay is now resolved.</p><p><small>Jun <var data-var='date'> 6</var>, <var data-var='time'>14:22</var> MDT</small><br><strong>Monitoring</strong> - Inbound and outbound messages are being slightly delayed at the moment related to DLR slow down. We expect this issue to be resolved shortly. Any delayed messages will be delivered.</p> Wed, 06 Jun 2018 14:34:10 -0600http://status.textus.com/incidents/9qq7ng35zt8n
http://status.textus.com/incidents/9qq7ng35zt8n