These are the best and worst holiday providers according to real customers

Going on holiday shouldn’t be a bad experience, but some Twitter users have taken to social media to share their stories of package holiday disappointment.

Craptravel.com is a website dedicated to analysing Twitter to find the most complained about tour operators in the UK, and has inspected over 20,000 tweets about nine of the biggest tour operators. These are the worst and best holiday providers ranked according to Twitter reviews.