>> e-Banking

WHERE DO I ENTER MY PASSWORD?

As part of the secure login process for Generations Bank, you are required to enter your password on a separate screen than your Sign-On ID. You will be asked for a password after you enter your Sign-On ID and click the SIGN ON button.

Customer Service

We’ll be happy to help

Since the first day we opened our doors, we’ve wanted you to pull up a chair and talk about what you need and how we can help.

So come in, or pick up the phone, or drop us a line. Whatever way you choose, we’ll be glad to help and grateful for the opportunity. 315.568.5855 // e-mail

Most Frequently Asked Questions:

Is there a fee for the debit card?
We do not charge a fee for our debit card and it can be used at any Generations Bank, Summit FCU or Finger Lakes FCU ATM without a surcharge.

What should I do if I see an unauthorized debit card transaction on my account?
Contact any of our offices in-person or call our main number 315.568.5855 for assistance.

What is Generation Bank’s routing or ABA number?
221371194

Who should I contact if my debit card is lost or stolen?
You can call our 24 hour toll free number at 800.417.8715 or contact any of our offices in-person or call 315.568.5855.

Is our online banking compatible with Quick Books?
Yes, you can use Quick Books software with our online banking. Once you have logged onto your internet banking please select “Accounts”. Choose what account you would like to link and at the top right please click on the tab “Export”. Choose the intuit format and continue. Please note Quicken is not compatible because it is a different format. You must have Quick Books to be compatible.