Transcription

2 Defining the Enterprise Cloud Cloud services promise to unlock the value of IT and start to deliver strategic business value. Cloud computing is one of the most talked-about technology trends, with many promised business benefits. While there is no doubt they can be of immense value to the enterprise, cloud services have attracted myths and hype. Adopting cloud services is likely to be an evolving process for any enterprise, and it is important to understand how existing services fit the cloud delivery model, and how an organisation should approach cloud computing. This White Paper separates the fact from the fiction; it examines the role of cloud services in the current business environment, and the factors to consider before adopting them. Introduction Global economic uncertainty, triggered by the burst credit bubble, has created volatile working conditions for today s CIOs. In an ever-changing marketplace, it is difficult to predict future IT requirements. Inadequate provision or reliance on failing legacy technology will result in poor performance, leading to lost customers, revenue and productivity. Conversely, over-specifying an IT infrastructure consumes valuable capital; research 1 has shown that servers are typically only 5-15% used, direct-attach storage is only 20-40% used and as much as 70% of file data is never accessed again. However, there are valuable business opportunities for those bold enough to seize the initiative and harness cloud services effectively. Cloud services drive value from an IT estate and ensure a quicker return on investment. Delivering applications from within the cloud also mitigates risk, and provides predictable total cost of ownership. Cloud computing promises to deliver innovation whilst reducing costs, allowing IT services to be accessed and paid for on demand. These services can enable profitable practices, such as collaboration, without impacting on existing infrastructure. This allows the CIO to orchestrate rather than merely operate his resources, and remove some of the traditional IT barriers imposed on businesses. There is no longer the need to buy equipment to cope with seasonal or peak demand, or to unite disparate departments or individuals; these needs can be answered simply by renting capacity in the cloud. This offers the CIO a way of reducing operating costs, while delivering competitive advantage for the business. 1 Source: Vodafone internet survey

3 Problem definition The pace of change in today s markets, and the rise of new business models place further pressure on organisations IT departments to deliver innovation and cost efficiencies. The smart CIO needs to manage the pace of competitive change; introducing new services to help the business compete and succeed, while maintaining the existing infrastructure and the services the business already relies on. Unfortunately, in the past IT has often failed to deliver its promises, or to provide practical solutions for anything but the largest organisations. Businesses have invested heavily, to find their expensive IT infrastructure has only provided a fleeting advantage, leaving them with an inflexible, dated legacy. Solution overview This time, the IT revolution is different. With cloud services, infrastructure, software, storage and security are all available to access outside the corporate firewall, on demand and effectively on a pay-as-you-use basis. As more and more cloud services become available, many more businesses are adopting them as they no longer need to make significant financial commitments to IT. In fact, trying to replicate what some of the world s largest technology and communications providers are delivering, within the limits of the corporate organisation, does not make economic sense. A question often asked of CIOs by the business is, How many other departments can run at 25% utilisation and yet still ask for more capital to fund new projects? The cost, time and skills required to continue in-house operations whilst trying to adopt new technology to meet the demands of the business are prohibitive. Paying out to stand still is not sustainable in today s challenging economic landscape. Optimising the existing infrastructure is therefore a key requisite as part of a cloud adoption strategy. One way of doing this is to embrace the virtual value chain of technology partners and service providers, who have already defined an optimum operating model. The key challenge is for enterprises to move away from a dedicated infrastructure, to a greater mix of virtualised and cloud services, ensuring the business is served while reducing costs. Cloud services form part of the answer; some services naturally fit cloud adoption while others take time to integrate. The CIO needs to manage legacy systems and resources while working towards improvements in the standardisation, virtualisation and automation of services, looking to introduce emerging cloud services where the opportunity arises. Cloud services therefore help the CIO plan for the future, within the bounds of current constraints on capital and resources. Detail Focus There are still concerns and barriers to adoption for cloud services. The key concerns are around the actual cost efficiencies promised by the cloud, plus the security and control of data, availability and defined service levels. To determine what cost efficiencies are achievable requires an audit of the IT estate, assessing how existing assets are utilised and what could be potentially optimised. Software as a Service options for areas such as collaboration, , and security, plus storage tiering all represent opportunities to optimise and gain cost efficiencies. Savings can also be generated by adopting shared service or multi-tenant services, and by examining potential computing efficiencies within departments and business units. Security of data is a major area of concern, especially if there are specific compliance issues such as PCI to consider. The key is to determine what data is suited to dedicated private cloud and what is suited to a secure multi-tenanted environment. To stay in control, the enterprise also needs to know where data and software is deployed, used and destroyed. It s important to differentiate between public and private cloud services, as there is more ability to stay in control of private cloud services than public. Additionally, because cloud services are readily available, they are sometimes being adopted on an ad hoc basis, by individual departments. As CIOs have a unique, overall view of their organisations, they need to define how cloud services are used to best serve the whole business not just one department. To ensure availability, as with any outsourcing arrangements, there should be clearly defined service level agreements for service strategy, design, transition, operation and continuous improvement.

4 Business Benefits As a leading provider of business critical communications, Vodafone provides businesses with the key benefits of cloud services whilst addressing their needs for security, availability, control and cost effectiveness. As an established cloud infrastructure services provider, we ve built strong partnerships with leading vendors and delivered innovative and energy-efficient Next Generation Data Centres. These not only support traditional server and virtualisation services, and storage and network operations; they also offer dedicated, private and multi-tenant cloud capabilities. Summary Cloud computing can change the way enterprises do business today, and in the future. Cloud services offer the ability to accelerate IT capabilities, without the corresponding increase in costs. As long as it is adopted using a sound, appropriate business strategy, the cloud will provide a secure, available, agile, cost-effective set of services that will deliver all it promises. Our Cloud Services portfolio allows businesses to focus on their real strategic initiatives, taking the headache out of managing increasingly complex services. Simple initiatives such as one mail platform or centralised voice services can now become a reality. We make islands of technology a thing of the past, providing service level agreements and a rate of change that suits an organisation s finances while satisfying its other business requirements.

Cloud Computing What does it really mean for your business? Technology transforming business The IDC survey, conducted with 696 IT executives and CIOs said that 41 percent are either evaluating cloud solutions

The next wave in your IT transformation LTS The Software-defined Survey Report explores the growing role of software-defined in helping enterprise organisations to transform their IT infrastructure. JANUARY

Infrastructure as a Service: Accelerating Time to Profitable New Revenue Streams Cisco Infrastructure as a Service Cisco has made a significant investment in understanding customer needs around data center

SERVICES SOLUTION SUMMARY SEIZE THE ADVANTAGE From the workplace to the datacenter, the enterprise cloud footprint is growing. It delivers on-demand development resources. It accommodates new digital workloads.

Using the Cloud to fill the void between the business and the IT Department David Bennett IT Consultant david.bennett@changeharbour.com Agenda The legal services market Business demands on the IT Department

Vodafone Total Managed Mobility More productivity, less complexity Vodafone Power to you What s inside? What you get see how your business benefits 4 In detail find out how it all works 5 Service lifecycle

HOW TO SELL CLOUD SERVICES A channel guide CONTENTS Step One: Dispelling Misconceptions Around Public Cloud 3 Step Two: Explaining the Benefits of Public Cloud 5 What Makes a Great Cloud Service Provider

Making the hybrid world work for you: Redefining IT operations Frank Casey Group Director, Data Center Solutions & Managed Services accelerate your ambition We re a USD 6.7 billion business with a remarkable

Tom O Neill Business Development Manager Requirements for A Service Providers Perspective 1 Computing What is it? " computing is a model for enabling convenient, on demand network access to a shared pool

IBM AND COMPUTACENTER: POWERING AHEAD TOGETHER DELIVERING BETTER VALUE AND BETTER OUTCOMES Greater globalisation, digitisation and mobilisation can represent both an obstacle and an opportunity. At Computacenter,

The Service Provider s Speed Mandate and How CA Can Help You Address It Welcome to the Application Economy Innovative services and business models continue to hit the market, which creates both unprecedented

Understanding the impact of the connected revolution Vodafone Power to you 02 Introduction With competitive pressures intensifying and the pace of innovation accelerating, recognising key trends, understanding

White Paper Unlock the Promise of Cloud: A Strategic Perspective Introduction: Keeping Pace in a Changing World In today s fast-moving environment, change is the only constant. To stay ahead of your competition,

Clouding the issue Why a mix of on-premises, public and private cloud-based solutions could be the future 2 Financial services providers need to choose carefully when it comes to cloud computing It s fair

A Decision Maker s Guide to Cloud Computing and Managed Hosting A Rackspace White Paper Autumn 2009 Executive Summary Organisations have never had so much choice about how to buy their hosting. From Dedicated

See what cloud can do for you. Uncomplicating cloud business Table of contents Introduction 3 Why cloud is relevant for your business? 4 What is changing? 4 Why organizations are moving to cloud 5 What

Using Cloud Computing to Drive Innovation: Technological Opportunities and Management Challenges Edgar A. Whitley Based on work with Leslie P Willcocks and Will Venters MSc Management, Information Systems

Unlock the full potential of data centre virtualisation with micro-segmentation Making software-defined security (SDS) work for your data centre Contents 1 Making software-defined security (SDS) work for

protect your assets. control your spending A European poll on IT asset management practices, commissioned by CA Technologies and conducted at the European Gartner Procurement, Financial and Asset Management

58 CONNECTING WITH Private cloud deployments, where organisations create internal cloud resources for use solely by their own users are increasing. THE CLOUD ADOPTION OF CLOUD COMPUTING IN THE MIDDLE EAST

The best of both worlds If fully embracing the Cloud is a step too far for your Service Management operation, perhaps a hybrid approach is what s required. VitAL speaks to the vice president and general

6 Keys to Success WHY A NEW PRICING PROCESS? In a business that has been around as long as the insurance business, it is not uncommon to find well entrenched processes that have been practiced for decades.

Legal sector challenges Customer Testimonial V1.02-1115 Technology solutions helping firms address Legal Sector Challenges Almost a third of law firms in the UK think that it is very likely that they will

DATA CENTRE CONSOLIDATION; WHAT CAN ORGANISATIONS ACHIEVE? White Paper Publication date: November 2012 EXECUTIVE SUMMARY Data centre costs constitute a large part of most organisations IT budget. As they

The changing role of the IT department in a cloud-based world Vodafone Power to you 02 Introduction With competitive pressures intensifying and the pace of innovation accelerating, recognising key trends,

DOING BUSINESS IN THE CLOUD APPLICATIONS INFRASTRUCTURE EXPERTISE WHY CODESTONE? Codestone is a leading virtualisation specialist and as such we have a wealth of experience in migrating our clients from

PROGRAMME OVERVIEW: G-CLOUD APPLICATIONS STORE FOR GOVERNMENT DATA CENTRE CONSOLIDATION 1. Introduction This document has been written for all those interested in the future approach for delivering ICT

CLOUD AND CARRIER- NEUTRALITY IN A COLOCATION DATA CENTRE What it is, why it matters, and what it means for the future By Kevin Dean CMO, Interxion INTRODUCTION IT consumerisation, mobility, social media,

A Decision-Maker s Guide to Cloud Computing and Managed Hosting A Rackspace White Paper Autumn 2009 Summary Organisations have never had so much choice about how to host their applications. From Dedicated

At the Heart of Digital-Ready Business Leading the Digital Change: A CIO Perspective A Mega Trend at the Helm of Innovation and Superior Customer Experience Abstract As growing digitization and evolving

Accenture Technology Consulting Clearing the Path for Business Growth Mega technology waves are impacting and shaping organizations in a profound way When a company s executive management team considers

The Future of Cloud Computing: Is The Cloud the Next Revolutionary Change for IT? Q3/Q4 2009 Pulse Survey In partnership with: Table of Contents Introduction.......................................................

4net Technologies Managed Services and Cloud Solutions Managed Services and Cloud Solutions Managed Services and Cloud Solutions are an opportunity for organisations to bring control to complexity by managing

freedom business unleashed enterprise cloud computing Your business technologists. Powering progress Experiment to evolution It s finally time to take cloud more seriously not as an experimental delivery

Rootstock Software White Paper How Cloud Computing is Changing the Manufacturing ERP Landscape By Pat Garrehy Executive Summary The introduction and success of cloud computing in recent years has dramatically

A Unified View of Network Monitoring One Cohesive Network Monitoring View and How You Can Achieve It with NMSaaS Executive Summary In the past few years, the enterprise computing technology has changed

The Muddle in the Middle Series A Nativ Whitepaper/ www.nativ.tv Workflow and Collaboration: Working smarter, cheaper and faster In the new world of multi-platform TV and film, harnessing content and cost-effectively

Decisioning for Telecom Customer Intimacy Experian Telecom Analytics Turning disruption into opportunity The traditional telecom business model is being disrupted by a variety of pressures. From heightened

Infrastructure as a Service CIOs today find themselves at a junction with regard to how they deploy resources. Some keep all their IT in house to retain control while others turn towards cloud computing

At the Heart of Virtualizing Insurance New Era in Property and Casualty (P&C) Insurance Cloud Computing Strategic Implementation of Cloud Computing Services Adds Effectiveness and Efficiency to the Insurance

Welcome to Outsource International At Outsource International, we deliver smarter international solutions across the leading global technologies. We are a dedicated technology services provider established

A HARVARD BUSINESS REVIEW ANALYTIC SERVICES REPORT CLOUD: DRIVING A FASTER, MORE CONNECTED BUSINESS Copyright 2015 Harvard Business School Publishing. sponsored by SPONSOR PERSPECTIVE The Debate Is Over,

May 28 th, 2014 Athens, Greece Cloud Computing: The Next Big Thing? Where we are. What lies ahead. About Performance For more than 15 years, we architect, implement and deliver state of the art solutions

Cloud Computing in Higher Education: A Guide to Evaluation and Adoption Executive Summary Public cloud computing delivering infrastructure, services, and software on demand through the network offers attractive

IT Enterprise Services Capita Private Cloud Agile Infrastructure-as-a-Service (IaaS) Cloud potential unleashed Cloud computing at its best Cloud is now an integral part of every IT strategy. It reduces

Service and Support Portfolio Best-in-class services and support for a smooth-running business and increased productivity Service portfolio Superior support and services your ingredients for highest productivity

The Cloud as a Platform A Guide for Small and Midsize Business As the cloud evolves from basic online software tools to a full platform for business, it can provide ways for your business to do more, grow

The Order Management tipping point Why Salesforce is at the center of the new Communication Service Provider architecture Why Salesforce is at the center of the new Communication Service Provider architecture

Cloud, Community and Collaboration Airline benefits of using the Amadeus community cloud Index Index... 2 Overview... 3 What is cloud computing?... 3 The benefit to businesses... 4 The downsides of public

WHITE PAPER Moving to the Cloud: Truth or Dare? Debunking 5 Myths of Hosted Contact Centers This document is Copyright 2012 by USAN. This document contains information that is confidential and proprietary

The world is going digital World is going mobile New data is being created continuously > 80% of mobile subscriptions will be for mobile broadband by the end of 2019 48 hours of video are uploaded to YouTube

From Managing Boxes to Managing Business Processes The evolving role of IT Service Management BEST PRACTICES WHITE PAPER Table of Contents ABSTRACT... 1 INTRODUCTION THE EVOLUTION OF IT SYSTEMS MANAGEMENT...

The Cloud as a Platform A Guide for Small and Medium Business As the cloud evolves from basic online software tools to a full platform for business, it can provide ways for your business to do more, grow

Demystifying Platform as a Service The dividing lines between PaaS and IaaS may be blurring, but it s important for outsourcers of IT infrastructure to understand what sets Private PaaS apart from commodity

A Custom Technology Adoption Profile Commissioned By HP July 2014 Future IT Capacity Planning Depends On Flexibility Introduction Businesses today depend more than ever on technology systems for both internal

Data centre strategies for business growth in a hybrid cloud world A joint report from Pacnet and CIO Custom Solutions Group October 2014 Introduction The data centre has become an integral part of the

IT Transformation: A Mixed Strategy Supporting IT-as-a-Service IT Evolution to Strategic Operational Models IT transformation is broader than a vision or a strategy or a specific initiative. It is a fundamental

Consumption IT Michael Shepherd Business Development Manager Cisco Public Sector May 1 st 2014 Short Bio Cloud BDM in Public Sector (SLED + FED) Cisco for 14 + years Focused on cloud for 4 + years Awareness,

The 3 dimensions of HCM: Is your HR designed to operate efficiently? Introduction There are many different forms of outsourcing and system delivery models some offer a clear but blinkered view; while others

Enabling Social Change Through Cloud Computing Four Megatrends Will Dominate the Next Decade Mobility Social Cloud BI/big data 91% of organizations expect to spend on mobile devices in 2012 In 2012, mobile

Logicalis Unified Communications and Collaboration Collaborate anytime, anywhere, on any device Logicalis Unified Communications and Collaboration Solutions & Services Are you struggling to support today

ericsson White paper Uen 284 23-3263 February 2015 A new era of PaaS speed and safety for the hybrid cloud This white paper presents the benefits for operators and large enterprises of adopting a policydriven

UNIFYING THE HYBRID CLOUD The Emergence of the Hybrid Cloud: A Challenge for Enterprise, an Opportunity for Managed Service Providers The growing adoption of cloud computing, driven by the promise of increased

Climate change sets up cloud control A briefing paper on the emergence and future development of cloud-based services Produced by InTechnology www.intechnology.com Introduction There are some plants in