Orders, which are above 200 Euro and with a total weight up to 20Kg are free of delivery charge.

In all the other cases, the transport is at your expense. It is calculated and paid additionally.

The website contains information about the products and their prices. All items published on the website have fotos, description and prices.

Registration

You can use the website as a registered member or just log in with one of your Facebook, Twitter, Google or OpenID accounts. These options are availabe in the registration page.

Methods of payment

How to pay for your order?

*Bank transfer

With this option you need to transfer the required amount on the bank account of ZIMBER -TOOLS. Follow the steps for making an order and choose “Methods of Payment”, select the “Bank transfer” option. Click on “Complete the order” and you will find the accounts on which you may transact the required sum. The order will be proceeded after receiving the payment.

*ePay.bg. Credit or Debit card payment.

If you are an owner of a Credit or Debit card issued by a Bulgarian or an international bank, you can pay by the ePay.bg system. Choosing this method of payment will direct you to their website, where you have to log in as their registered member and confirm the payment. You have to follow all the steps to be redirected back to our website and register the order. The order will be proceeded after receiving the payment.

*PayPal payment (PayPal, Credit or Debit Card)

Before performing the payment, please contact us via E-mail in order to double check the availability of the inquired product and verify the courier fees for orders above 200Euro.

Delivery

*Delivery is performed by a courier company, the customer has the option to choose the delivery address or the nearest office of the courier company.

*Orders above 200 Euro and total weight up to 20kg are free of charge for the customer and are at the expense of ZIMBER TOOLS.

*For all other cases, not mentionned here, the delivery is at the expense of the customer. You can also choose your preferred courier company.

*The delivery varies in a period from 2 to 7 days, depending on the distance.

*The arrival time is in accordance to the customer service schedule of the courier company.

*The order is sent only aftеr receiving confirmation from the customer. You can confirm your order via E-mail or a phone call.

Privacy Policy

The provider guarantees, that your personal information will be used only for processing the orders and improving the mutual communication in accordance to the existing legislation. The user has the right to return the ordered product in a period of 7 days from the day of the purchase. The customer may apply this rule only if the product is in stock condition, it has been preserved in the condition it was delivered by the courier, if it has not been used and its package has not been damaged during the shipping. The courier expenses of returning is at the expense of the customer. The provider preserves its right to apply changes to the website in regards to the prices, offers and other information.

Terms and conditions.

In order to benefit from the warranty of the products which have one, you must provide us the issued warranty document and a copy of the receipt. For products without warranty cards, the receipt or the copy of it serves as a warranty evidence. The warranty is valid only for manufacturing defects which appeared during the guarantee period. Inappropriate exploitation, incompetent use or modifying the products leads to canceling the guarantee. Claims for missing parts are satisfied only if they are reported immediately after the purchase. If the product bought from our store is damaged during the warranty period, please report it immediately. You may send the damaged product back to our representative or tо the service centre on the following address: Sofia, Boulevard Evropa 82, via courier or post. The shipping costs are covered by the customer. The product in guarantee must be returned in its original package, together with all accessories and belongings in order to be potentially exchanged. We ask you to pack the returning products in a way, so it does not get damaged during the transportation. We are not responsible for damages caused by the shipping. The returned products will be inspected and considered for a repair or an exchange. Damages caused by an inappropriate exploitation and the related warranty costs are at the expense of the causer.

Note:

Dear Customers,

Due to an installation of a new platform, we are forced to re register you. To restore your access to the website, please choose “forgotten password” and enter your E-mail, which is registered in the website. After receiving an E-mail regarding your new password, we recommend you to change it. If you are a member of Facebook, Twitter or Google, you may use it to access the website. If you have any problems or questions, do not hesitate contacting us.