Orders are dispatched within 2 working days. Message us before ordering for any urgent orders.

Monday-Friday are working days, except when public holidays. All orders are dispatched to the UK as 1st Class Recorded Delivery and All International orders are dispatched using Trackable service. If you have a need for any orders urgently contact us before making the purchase and we can advise the shipping fee for appropriate service.

Service

Delivery

Price

Over £500 Spend

UK

2-3 Days

Free

Free

Europe

3 - 8 Days

£ 10

Free

USA

7 - 10 Days

£ 15

Free

Rest of World

7 - 10 Days

£ 20

Free

Import Tax: Please be advised that for countries outside the EU, as well as the Canary Islands, there may be customs and VAT charges that the customer will be responsible for.

Tracking information is automatically emailed to all customers. Or messaged via SMS if the phone number is added to your order.

Please bear in mind that these times are for the shipment by the carrier. These do not take into account customs delays in certain countries which may slow these times down. This is unfortunately out of our control and we cannot be held liable for any delays due to customs or extenuating circumstances such as bad weather etc.

Kindly allow an extra couple of days for shipping during busy periods such as sales or public holidays.

Soot and Ty reserves the right to amend or place on hold orders placed with incorrect delivery information without notice andto delay dispatch of items until the customer has confirmed correct postal address or confirmed it is a legitimate order by providing identification. The customer takes full responsibility for consequences of providing incorrect information - Soot and Ty is not responsible for issuing refunds or sending replacements.

In certain circumstances such as large orders, we may use alternate couriers such as DPD/ UPS / DHL / FedEx / or other.