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Asian Banking Forum: East Asia Digital transformation in banking

Following on from the success of the 2017 Asian Banking Forum: East Asia event, Arena International is pleased to announce that the Forum will return for its 3rd year in November 2018.

The Forum established itself in 2017 as the leading event centred on the theme of digital transformation in retail banking in the East Asia region. Over two days, senior-level banking executive discussed how retail banks in East Asia can develop strategies for digital transformation to engage their customers and successfully compete with non-bank competitors.

With case study presentations from the leading organisations in the region, including Hang Seng Bank, HSBC, DBS and Ant Financial, the Forum was a valuable and informative two days. As well as hearing exclusive content, delegates were able to meet one-on-one with innovative solution-providers to discover what benefits the latest technology could bring to their customers and business operations.

The 2018 programme is currently underway so if you have an interesting topic proposal, please get in touch with the programme director.

Event News

At the Asian Banking Forum: East Asia senior-level executives will discuss how retail banks can develop profitable customer engagement strategies as part of their transformation in the face of non-traditional competitors.

The Asian Banking Forum: East Asia provides a unique platform for delegates from retail banks to meet with the leading solution providers to discuss how to overcome key challenges in the digital transformation process.With vendors spanning categories such as customer experience management, automated workflow and multichannel solutions, delegates are invited to take advantage of the private meeting space provided to consider the range of solutions in the market.

Traditionally, market share has been the dominating figure which banks focused on, and as such these institutions centred their operations on new customer acquisition. Despite its substantial status, a large number of financial services are now shifting their focus to a different indicator. Rather than concentrating on the percentage of population a company occupies, the ‘new kid in town’ explores the amount a customer spends with a company and wallet share is what they have named it.

The Asian Banking Forum: East Asia conference is a unique platform for senior-level banking executives from Hong Kong, China, Taiwan, Japan and further afield to develop strategies for digital transformation and customer engagement.