Resources

How do we define ethical diamonds?

Langert Netzband Fine Jewelers is committed to the highest degree of sustainable, ethical and responsible practice. All sourcing and production is done in accordance with these principles, including the use of recycled metals and conflict-free stones, as well as rare and exceptional reclaimed and antique diamonds. GIA-certified diamonds are provided upon request.

custom designs

Create a piece that is uniquely yours with the help of one of our Fine Jewelry experts. We offer a range of custom options from vintage to one-of-a-kind designs.

What if I want an original custom design?

Create a one-of-a-kind engagement ring or future heirloom with the help of our Fine Jewelry experts. Our custom approach is tailored to you, and intended to honor your unique love story. Begin the experience with a private consultation with Peter & Andrea, and learn about our original creative process—from design inspiration and diamond education to metal selection and stone sourcing. We know that this process may be unfamiliar to many of our customers, and are committed to providing the highest levels of service, consideration and care. Custom commissions are by appointment only; please call 602 264 1620 to make your appointment today.

Can I incorporate an heirloom stone?

We love working with heirloom stones, but need to first ensure that the stone is suitable. We ask that clients provide a few specific details to make this determination; quality and condition will inform if and how a stone may be used, while the shape, color and cut relate to the possible design. Please send a photograph and as much information on the stone as possible, including carat size, millimeter dimensions and GIA certification if applicable.

Please have your stone appraised prior to your appointment to determine its valuation.

Do you work with clients remotely?

We’re happy to work remotely, and take pride in serving people all over the world with both vintage and custom orders. E-mail or call us at 602 264 1620 to arrange a consultation via phone.

Please allow 3-5 days for us to respond as custom queries require extra time and attention.

How quickly can my custom design be made?

Our custom pieces can usually be made to order in 4–6 weeks from the date the order is finalized. We provide rush services whenever possible, though fees may apply.

Do you provide engraving services?

We provide machine engraving services. Engraving typically adds five to ten business days to standard order fulfillment.

Shipping & Returns

We offer in-store pick-up if you prefer not to ship your finished jewelry.

What is your shipping method?

We ship all of our jewelry via UPS Next Day Delivery. All of our pieces are fully insured while in transit, and must be signed for when received.

Do you ship internationally?

We serve customers around the world via FedEx International Priority. Shipping times vary, depending on the destination country, and take approximately 3–15 business days. All pieces are fully insured during transit time and are subject to all duties and taxes imposed by the destination country.

What is your return policy?

All special order and custom pieces are final sale, and not eligible for returns or refunds.

Longest Netzband gladly accepts returns on all other items within two weeks of order delivery for a full refund or exchange. All merchandise must be returned in its original packaging and in its original condition.

Can I get an appraisal?

We are happy to provide you with an appraisal once your purchase is complete. Appraisals document the retail value of each piece for insurance purposes. We are also happy to perform appraisals for previously purchased jewelry or family heirlooms.

Do you provide insurance?

We always recommend that you insure your jewelry, but do not offer insurance through Langert Netzband.

Do you provide warranties?

We provide a one-year warranty on all of our jewelry from the date of completion. If any issues arise in the first year, we will repair your piece free of charge. It is your responsibility to ship and insure your jewelry; Langert Netzband Jewelry will return your piece insured once repaired.

In or out of warranty, we are always happy to repair damaged pieces. Fees for this service vary according to the extent of repair.