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FAQs for Wallet Upgrade

How can I upgrade my wallet?
You can simply press “upgrade” button in the profile section of your wallet. Once we have received your request, our representative will call you and fix up an appointment at your convenience and complete the process.

What is the process of upgrading the wallet?
As per RBI guidelines, to upgrade your wallet, you need to get your KYC done. For this, we need your identity proof and address proof. Once you have applied for wallet upgrade, our representative will call you to fix up an appointment where he can verify and collect the documents to complete the process.

What are the charges of upgrading my wallet?
Currently, this service is being offered free of cost to paytm wallet users.

How much time will it take to upgrade my wallet after applying for upgrade?
Your account will be upgraded within 2 working days once we receive your completed documents.

Is there any place where I can go and get my KYC done?
Sorry, currently the only way by which you can get your KYC done is through the visit of our representative.

I have got the call from the paytm representative. What all documents do I need to provide to the person?
Our representative will be giving you a blank KYC form. You need to fill this form, affix a passport size photograph and provide self-attested copies of the following:

Proof of Identity (any one):

Proof of Address (any one):

Passport

Passport/ Driving Licence/ Voter ID card/ Aadhaar Card

Driving License

Telephone Bill/ Electricity Bill (last 3 months)

Voter Card

Ration Card

PAN Card

Bank Statement (last 6 months)

Aadhar Card

Letter from public authority stating the address

NREGA Card

Registered Rent Agreement

Benefits of an upgraded Wallet

What is the difference between normal wallet and an upgrade wallet?
The wallet balance in a normal wallet (also called Basic Wallet) cannot cross Rs. 10,000/- during the month. Also, there is an upper limit of Rs. 10,000/- to the amount you can add in to the wallet. This can be either through Add-money or through Cashbacks. In the upgraded wallet (also called Prime Wallet), the wallet balance cannot cross Rs. 1,00,000/- (Rs. 1 lac). However, there is no limit on the amount that can be added, given that balance at any point is below Rs. 1 lac in the wallet.

Is there a limit on the number of transactions in Basic wallet?
There is no limit on the number of transactions. With a Basic Wallet, you can spend only Rs. 10,000/- in a month but with a Prime Wallet, there is no limit on the amount that you can spend.

My wallet balance is already Rs. 10,000 in Basic Wallet. Does this mean that my cashback is lost?
No, your cashback is never lost. Since you have already reached the monthly limit on the basic wallet, your cashback cannot be added in the current month cycle. Your cashback will be processed in the next month cycle. Otherwise, to get this cashback in the current month cycle, you need to get your wallet upgraded to a Prime Wallet. Miscellaneous

How can I know whether my wallet has been upgrade or not?
Once your wallet is upgraded, you will receive a welcome sms from paytm confirming your that the wallet has been upgraded.

The mobile number I have mentioned in the form is different from the mobile number in my paytm wallet. Can my wallet be upgraded now?
The mobile number in your form should be same as that in the paytm wallet account. In case both numbers do not match, paytm team will be calling you to explain the steps you need to take to upgrade your wallet.

Who all are eligible for a Prime Wallet?
Indian Citizens who are using Wallet for personal use are eligible for a Prime Wallet. If you are a merchant or want to use paytm wallet for commercial use, you can contact us as care@paytm.com or you can visit http://paywithpaytm.com/merchants.html

Participation in this Promotion namely, Paytm Pediasure Offer (“Offer”) is purely voluntary and optional. This Offer is not valid in conjunction with any other Offer. Products also available without this Offer. By participating in this Offer, each participant is deemed to have accepted these terms and conditions.

This Offer is being conducted by Abbott Healthcare Pvt Ltd (“Abbott”) in association with One97 Communications Ltd.’s (“One97 or Paytm) (collectively referred to as Organizer) on One97’s platform, namely www.Paytm.com (‘website’), for Products defined hereinafter.

This Offer is valid in India from 1st May 2017 to 15th Nov 2017 (‘Offer Period’) on purchase of Pediasure Packs referred to as “Products” and on limited stocks only

The Offer is valid for the citizens of India (except the employees and family members of Abbott and One97, their associate companies, their joint venture partners, its co-packers, their distributors, their agents, their advertising and promotional agencies and their auditors.)

After purchasing the Products, the participant will get the Coupon code (“Code”) inside the packs. After getting this Code, the participant can participate in the Offer in the following manner and avail Paytm Cash. Paytm cash is the term used to define Paytm cash that participant gets when he applies the code on Paytm website . The cash earned this way is stored in the Paytm wallet and is used to purchase products/do recharges on Paytm website only. No cash would be given in lieu of Paytm cash.

On successful application of the Code a onetime addition of respective denomination (Rs 20 or Rs 50 respectively) to user’s Paytm wallet will be added. Each code is unique and can be used once. A single user account can avail the offer twice

The coupons would be valid till 15 Nov 2017. User would not be able to avail the offer after that

Process

Get the unique coupon code printed on the pack

Visit the Website www.paytm.com/pediasure . Register at the Website and apply the code to receive cash into your Paytm wallet. Participants already registered with Paytm.com can also use their existing credentials to avail of the Offer

You can use the Paytm cash thus collected for mobile recharge, postpaid bill payment, shopping etc

In case of any conflict between terms and conditions printed on the pack/insert/voucher and the website, terms and conditions printed on website shall prevail

Participants can buy all products and services offered on Paytm.com or Paytm app with the cash they collect in their Paytm wallet. In case user purchases a product or service that is greater in value than the amount of cash user has collected in Paytm wallet, user would have to pay for the differential amount through any of the payment means available/accepted on Paytm. It can be used to purchase talktime or DTH recharge or purchase of physical goods after accumulation of Paytm Cash in the Paytm wallet.

Actual recharge will vary as per the top-up plan of the respective operator and is subject to applicable taxes and levies. Post paid users may pay any post paid bill on Paytm, only if they are paying their entire outstanding bill amount. Paytm/ABBOTT does not take any responsibility for partial bill payment being rejected by Post paid users’ operator/service provider. If Post paid users’ bill amount is higher than Paytm cash he/she has in his/hers account, he/she will need to pay for the balance amount through any of the payment modes/means accepted on Paytm.

The Code cannot be redeemed after the expiry of the Offer Period and you agree to waive off right of redemption on the date of expiry of Offer Period.

Paytm cashback offered as part of this offer is non-transferrable, non-refundable; and no physical cash payment will be made in lieu of this. At any stage, ABBOTT and/or Paytm reserves their right to call upon the Participant to submit any document for verification of identity as per its sole discretion.

Neither ABBOTT nor Paytm.com will be liable for any delay in actual redemption under this Offer reflecting in the customers’ account.

Paytm and ABBOTT will not be responsible for any loss or damage to the Code.

At any time Paytm and/or ABBOTT reserves the right to update and/or amend all or any of these terms without further notice.

ABBOTT and/or Paytm reserves the right to cancel, change or substitute Offer at any time without any prior notice.

ABBOTT and/or Paytm may require participants to participate in promotional activities (such as publicity and photography), free of charge, and he/she consents to the usage of his/her name, photograph, film recording, portrait, picture, voice, likeness and biographical information for media coverage, news or information and for advertising or promotional purposes in any media for an unlimited period without remuneration. The foregoing license shall survive any termination or expiration of this Offer.

The participant waives conditions of DND register by participating in the contest. ABBOTT and/or Paytm may contact the participant for this or future promotional campaigns

All customer related queries for this Offer can be addressed to paytm.com/care

The Offer is being conducted under the supervision of independent auditors.

Paytm is the registered trademark of ONE97

ABBOTT and/or Paytm shall not be responsible for any loss, injury or any other liability arising out of the Promotion or due to participation by any person in the Offer.

ABBOTT and/or Paytm shall not be liable for any loss or damage due to Act of God, Governmental actions, other force majeure circumstances and shall not be liable to pay any amount as compensation or otherwise for any such loss.

ABBOTT and/or Paytm shall not be responsible for downtime on the services, caused due to technicalities (like failure of hardware equipment, configuration issue, network congestion), or due to decisions/changes in regulations that are carried out by TRAI, RBI, DoT or any other regulatory body.

Participant agrees that use of this Offer is at its sole risk. Abbott, One97, Paytm its affiliates, and their officers, directors, employees, and agents disclaim all warranties, express or implied, including without limitation any warranty of merchantability, availability, and fitness for a particular purpose or non-infringement.

The terms and condition of this Offer shall be governed by Indian Laws. Any and all disputes, controversies and conflicts (“Disputes”) arising out of the Contest shall be referred for Arbitration to a Sole Arbitrator to be appointed by ABBOTT and Paytm whose decision shall be final and binding on all. The place of arbitration shall be Delhi. The Courts at Delhi shall have the exclusive jurisdiction in respect of all the subject matter with relation to the Offer.

How can I redeem my cash code?

Step 1 – Enter your cash code, then click on Proceed.Step 2 – If you do not have an account on Paytm.com, please make one by clicking on Create Account in order to add money to your online walletStep 3 –You are done! Now you have Paytm Cash and you can now use it for recharging mobile/ DTH or shopping.

What can I use Paytm Cash for?

You can use Paytm Cash to recharge your prepaid mobile number, DTH or Data card or pay your mobile, landline, electricity & gas bills. You can also use it to shop from our range of lakhs of items!

How many cash codes can I use?

You can use upto 3 cash code in total till end of offer.

How and where can I shop using my Paytm Cash?

Oh, you can shop across categories of Men, Women, Electronics, Home, Sports & more, right here at Paytm! You can recharge you mobile, DTH and much more. You can shop at the website here or on your Paytm App.

How to use Paytm Cash for mobile recharging?

Step 1 – Go to paytm.comStep 2 – Enter your mobile details, amount (amount equal to the money you have in Paytm wallet. If you enter an amount more than wallet balance then you will have to make differential payment through credit/debit card) and click on proceed to rechargeStep 3 – Click on Proceed to PayStep 4 – Click on use Paytm wallet to complete the payment

Where can I download Paytm App from?

You could either search for it on your App store or click here to download.

I already have an account on Paytm.com. Is this offer for me too?

Yes existing Paytm users can also use their cash code and get Paytm Cash.

I have got an SMS with OTP. What is this?

While creating an account for you on Paytm, for your security, an OTP is sent. Simply enter it on Paytm to verify your account. You will need to go through this step only once.

1. Enter your cash code from Pediasure pack and Click Proceed.

2. If you don’t have an account, Create Account or Sign In.

3.Your Paytm Cash has been added into your account. You can use your
Paytm cash to do mobile recharge/DTH recharge /shopping etc.

Please do not share your Paytm Wallet password, Credit/Debit card pin, other confidential information with anyone even if he/she claims to be from Paytm. We advise our customers to completely ignore such communications & report to us at cybercell@paytm.com. read more