The insurance industry has been plagued by slow growth for years—particularly in mature markets like the US and Europe—and has lagged behind the overall economy for a decade. Fortunately, advances in technology are creating plenty of opportunities for growth. Can established insurance companies catch up?…

The customer-centric revolution has finally reached the insurance industry. Slowly and sometimes reluctantly, large insurance carriers realized that confusing forms written in archaic language frustrated their customers, who perceived the industry giants as only trying to protect their own interests. After all, most carriers didn’t…