Client's Charter

We, the staff of UPM, are committed to excellence through the practice of quality in teaching, research work and professional consultancy, in order to meet our customers’ expectations by:

» Preparing and working on continuous improvement in all aspects of teaching, research work and professional consultancy in line with the highest global standards and best practice;

» Preparing quality higher education programmes and establishing a conducive learning environment in order to improve the acquisition of knowledge to meet the Nation’s aspirations for development;

» Enriching research fields with new findings that can improve the quality of life and the Nation’s economic development as a whole;

» Establishing quality management that is efficient and effective. In addition, it also creates a conducive and dynamic working and learning environment to allow staff and students to be more open-minded in order to develop to their full potential;

» Preparing professional consultancy to improve management’s effectiveness as a whole; and

» Providing equal space and opportunities to all nationals regardless of colour, race or creed in order to obtain quality higher education.