Simple 24/7 Routing Profiles

This type of advanced call-routing profile is in use 24 hours per day, 7 days per week; and your calls are routed to you based on the dialing orders that you set. NOTE: If you switch from the Advanced view back to the Basic view, any advanced-routing profiles you've created will be saved but may only be reactivated from the Advanced view.

If not already selected: Click Advanced next to the Call Routing header, and confirm the change of views.

Under Profiles to the left, click New Routing Profile. The Routing Profile dialog box appears.

Name the profile; and if needed, check the Make this Profile the Active Profile box to activate this profile once it is saved. NOTE: Only one profile can be active at a time. For a full explanation, see "Profiles" in Advanced-Call-Routing Concepts.

Leave the time-based option unchecked.

Click Save. Then, in the Add Dial Order dialog box that appears (in which to place/group your phone numbers).

NOTE: The purpose of grouping numbers is that you can set up certain numbers to be dialed simultaneously; others, sequentially. For example: When a call comes in at your office or business location, you may want it to simultaneously ring at all numbers within a Sales and Receptionist group FIRST. If not answered, the call will then sequentially ring to your Cell/On the Road group, then your Home group (and all numbers within each group will ring simultaneously).

Click the Select Number drop-down arrow and either: 1) Select an existing number (this menu is populated with the numbers stored in your user-phone-numbers list. Also, it may only have the contact number provided during sign-up. If this is the case, and you want to use numbers not yet stored in the list, see 2).)—OR:2) Click Add New Number; then enter the number and a description. NOTE: U.S. numbers must be at least 10 digits (e.g., 310-555-1212; 1-310-555-1212); numbers outside of the U.S must include 011 or a plus sign (+) before the country code (e.g.,01133170387315, +33170387315).

To set the Number of Rings for the phone number, click the drop-down arrow and select a number. NOTE: The number of rings is an estimate for the amount of time we will ring your call-routing number. This can vary depending on the connection time with your local carrier (1 ring is approximately 3 seconds).

To add more phone numbers to the group: Click Add Number to List, and repeat the instructions in the above two steps. NOTE: You can not use the same number twice within a group. Also, when a call comes in, the numbers will be dialed simultaneously. If there are more than five numbers in the group, the additional ones will be dialed when one of the five calls in progress is not answered.

To add another group of phone numbers: Click Add Group and repeat the instructions in the above three steps. (After you click the Add Group button, you may have to scroll down to see its fields in which to enter information.) NOTE: You can not use the same number twice within a group or between groups. Also, each subsequent group's numbers will be dialed simultaneously but only after the previous group's numbers have been dialed.

Click Save when you are finished creating your dialing group(s). The profile appears in the Profiles pane to the left, with the dialing order shown in the display pane to the right.

If you want to activate the profile at this time—and you did not check the Make this Profile the Active Profile box when you named the profile (in step 4.)—then hover over its drop-down arrow in the Profiles pane, and select Activate.

Dial your eVoice number to test the behavior of your new profile (the profile must be active in order to be used).

TIPS:

If you want particular individuals to only be able to reach you at the numbers you've provided in this profile, you can associate their phone numbers to the profile. See About Caller-ID Routing and Rules.

You can also create time-based routing profiles, where you can select the days and times for receiving incoming calls—and have some of your phone numbers dialed simultaneously; others, sequentially.