Training for new HEAT system

All leaders / Deadline: June 30

A new, cloud-based version of the HEAT ticketing system will launch on Saturday, July 1. The current HEAT ticketing system will no longer be available after that date. Supervisors should encourage staff members responsible for HEAT ticket entries to register for self-service training via TSS/Blackboard (click here after sign-in), or via the HEAT training link under Staff Training Apps. More information and training will be shared in the coming weeks.

For questions, contact the One Call Center at 443-984-2000.

Click here for other items in the June 15, 2017 Leadership Action Update.