Custom Websites

Data

By combining everything a brand does online into a single, vertically integrated platform,
we are uniquely positioned to collect data sets across every point within & flowing through
our network. This helps us uncover relationships and give context to the data, then give brands the tools to act on that data.

Accounts allow you to take full advantage of all that Fullscreen Direct has to offer. If you want to create, promote, or sell anything, communicate directly with your audience, create a hosted, custom branded site, integrate your own custom mobile app, or setup a fan club you need an account.

When you first sign up for Fullscreen Direct, you create a unique user profile. Your user profile is tied to your personal email address and represents your individual identity throughout the Fullscreen Direct network.

Users can manage accounts, join and post in fan clubs, and comment on and like content.

You can switch between multiple accounts without having to log out and log back in. The image and name of the account you are currently working in will show up in the left hand corner of your screen. Click the "Switch Accounts" arrow next to the name of your current account to select the name of the account you want to switch to.

When a purchase is made, your money flows directly into your connected Stripe account. Stripe currently transfers payments into your bank account two days after they are made (i.e. on a two-day rolling basis).

Please note that only a tax professional can help you determine when and where you are subject to tax.

For purchases we determine are based in the US (either based on shipping address or other means), a sales tax percentage will be applied to the cart. This sales tax rate we use is not guaranteed to be up to date and is meant solely to help build a buffer for your remittance.

While we do our best to get the tax rate percentage correct, it's your responsibility to accurately calculate and file your taxes.

Tax settings are available in the Settings section of your store dashboard.

Yes, any purchase from your customers can be refunded from the Orders section in the store backend. When you cancel an entire order, we also refund the fee we originally took on that order based on your account plan.

You are also able to refund individual items within an order (to handle returns or order modifications based on custom support inquiries, for instance).

Fullscreen Direct does not store or ship physical products, but we do have solutions in place so you can. By working with various companies and integrating with various technologies, we are flexible when it comes to how your products are fulfilled and how shipping prices are determined.

In general, Fullscreen Direct is a weight-based shipping provider.

If you already have your own fulfiller, we're happy to work with them to integrate with Fullscreen Direct. Contact us if you have a fulfiller you'd like us to partner with.

Do note that the accuracy of shipping prices for the above APIs depends on the accuracy of weights entered for products. If your weights are not accurate, the calculated shipping costs will be incorrect. Due to the complexities of fulfillment, Fullscreen Direct does not gurantee shipping prices from these APIs will be 100% accurate.

ShipStation is a web-based software designed to help eCommerce retailers process, fulfill, and ship their orders. Fullscreen Direct has a full custom store integration setup with ShipStation that will allow you to import your orders with ease. Marking orders as shipped within ShipStation also automatically updates the order within Fullscreen Direct. Read more about Fullscreen Direct and ShipStation here.

ShipWorks is eCommerce shipping software designed to download orders from your online store so that you can create shipping labels (with any shipping carrier), customer invoices, pick lists, monthly reports, and more. Fullscreen Direct is integrated with ShipWorks such that anybody using Fullscreen Direct can use ShipWorks to manage the fulfillment side of their store with ease.

Endicia’s online postage and shipping solutions allow you to print shipping and customs labels directly from the Fullscreen Direct backend. Simply enter your Endicia account details and you will be able to add postage to your account and print labels directly from our website.

Specializing in direct-to-fan fulfillment, Artist Endeavor coordinates merchandise arriving to them, handles the picking and packing of orders, and provides customer service in the event that any problem arises.

Green has everything under one roof: customer service, art, screens, printing, finishing, storage, pick/pack and distribution. Having one point of contact through the whole process leads to cost efficiencies that are passed on to the customer.

Through their company MerchMo and the use of ShipStation, MCN provides fulfillment with full customer support and a personal account manager. They also have a centrally-located US warehouse in "Zone 8."

An experience is selling direct access to you or your brand. Experiences allow you to be creative and offer a range of options for fans to choose from, including backstage VIP experiences, a custom birthday video message, or social media interactions. It's a way to give back to and engage directly with your fans and supporters.

To create a bundle in the Store section, drag one item onto another to create a bundle with those two items in it. Once the bundle has been created, you can decide whether or not to sell the items individually. Bundles can include digital and physical items as well as experiences. Individual audio tracks or audio playlists can also be added to bundles from the Audio section.

All physical items in a particular bundle must have the same shipping options turned on so that they can be fulfilled as one order.

Living bundles allow you to add digital downloads after the bundle has been purchased. If you check the "Living bundle" option when creating the bundle, customers who have purchased the bundle will be notified whenever an item has been added to it and available for download.

You can create and manage coupons in the Coupons section of the store dashboard. When creating a coupon, you can choose between offering a percent discount or a dollar amount. You can also choose whether the coupon will apply to the whole order, just to shipping costs, or only to certain products. Items in the store can be marked as coupon ineligible.

Coupons can have a start date and an end date, and you also have the option to limit the number of overall uses and uses per fan.

You can create your own coupon codes or have the system generate unique codes for you. All coupon codes are entered in the cart at checkout.

Yes. You can set up and sell gift cards like you would any other store product. You can either create a gift card of a set amount or let fans name the price.

A unique gift card code will be generated for each card purchased and will appear on the customer's receipt. Upon completing their purchase, customers have the option to share the gift card code with the recipient of their gift. The code is entered at checkout in the cart.

As an admin, you can also create custom gift card codes to send directly to your fans.

Yes, Buzz Angle & US and Canada SoundScan reporting is available through Fullscreen Direct. As long as a valid UPC or iSRC code is entered for the audio you are selling, sales will be automatically reported daily.

To create a Fan Club, go to your Fans Dashboard and select "Set Up a Fan Club" at the bottom of the page. From there, you can manage your Fan Club's tiers and settings. You can add a custom description, restrict the types of content that fans can submit, and turn on a moderation queue to hold fan content for approval.

Tiers let you create up to three separate levels of membership within your Fan Club. Each tier can be customized to include a merch bundle with signup, give a discount in the store or assign promo codes to fans. Individual store items can have custom pricing per membership tier.

You can charge for access to any or all of the tiers on your Fan Club. Charges recur at varying intervals such as once a year, every six months, every three months, or every month. An email will automatically be sent to fans before expiration or renewal.

Free trials are available for paid memberships that do not incldue merch bundles.

Fans can flag (i.e. report) any content posted by other fans. If a certain threshold is reached for that piece of content, it is automatically removed from public viewing and placed in a flagged content queue. This queue can be moderated by admins to delete or re-add the content.

Yes. When creating campaigns, you can filter your fans by any combination of different search queries before messaging them.

Verified fans can be sorted by events they are attending or the fan club tier they are in. You can also filter by location, age, gender or last login. To engage members of the fan community, you can sort by the number of likes, posts or comments made. Using store data, fans can be contacted based on total amount spent or if they have purchased a particular item.

To start using a custom domain with your Fullscreen Direct account, you first need to point your custom domain to Fullscreen Direct’s servers.

Log in to your domain registrar’s website, where you purchased your domain name. You will want to manage your domain’s DNS records.

To point your custom domain at Fullscreen Direct, you must do so via a subdomain (i.e. www.example.com or blog.example.com).
To set up a subdomain, add a CNAME record that points to domains2.fullscreendirect.com to your DNS zone file.

Note: if you set up a www subdomain, you will also need to set your domain’s root (i.e. example.com) A Record to point to 54.208.162.84, so that proper redirects can take place.

It may take several hours for this new domain configuration to take effect worldwide. If you’ve updated your nameservers, it may take 24 to 72 hours for the new configuration to take effect.

After you’ve pointed your custom domain name, go back to your account’s Account Settings modal. Go into the Hosted Site section and turn on the option to “Use a custom domain.” Type in your custom domain and click “Save.”

Feel free to contact us with any questions you may have about DNS and custom domains.

We provide various pre-built themes that you can choose from to customize your site's layout and functionality. Many themes support simple options that let you update colors, background images and more without having to touch any code.

To really customize your site we provide full access to the HTML, CSS, and JavaScript for all themes. You can either fully customize existing themes, or roll your own using our various Developer tools from scratch.

SBNav stands for StageBloc Navigation. Used for StageBloc hosted sites, SBNav typically appears in the corners of hosted sites as a square grey icon with the StageBloc "SB" logo.

SBNav adds a lot of built-in functionality to hosted sites by handling communication between the hosted site and platform. It powers the shopping cart and allows users to follow and share an account, discover more accounts to follow and edit their user profile.

To hide SBNav from a hosted site, you may white-label your site via the Hosted Site settings modal. Once removed, we recommend working with a developer to extend your hosted site's theme to support some of the more advanced functionalities typically provided by SBNav.

Contact us for help creating custom sites, offer pages, stores, or fan clubs powered by Fullscreen Direct. Depending on the project, we'll either offer to help directly or refer you to one of our preferred partners.

As a self serve platform with freely available developer tools and theme documentation, anyone who knows HTML, CSS, and JavaScript can create a custom theme on Fullscreen Direct.

Many pre-built themes let you update simple options like colors and background images without touching code. You also have full access to every theme's HTML, CSS, and JavaScript, which lets you completely customize existing themes.

For the adventurous, we provide various Developer tools that let anyone create custom themes from scratch.

You can upgrade your account plan from within your Account Settings section. To access your Account Settings click the settings icon on your account's main dashboard in the web platform. For more help, please contact us.

Themes can be edited in a web based sidebar, but that isn't ideal for rapid development and prototyping. To make theme development easier, we've built an open source, PHP based tool that uses Fullscreen Direct's API to render a theme and return the HTML.

Yes. You can setup and use Custom Fields to extend and add functionality to your account's core content sections. This is especially valuable when using Fullscreen Direct to power more advanced, custom hosted sites.

To integrate Fullscreen Direct into a mobile app, first register your application with Fullscreen Direct. This will get you a client ID and client secret key. You can register your application through the Developers tab of your account's Account Settings section.

Once you've obtained both your client ID and secret, it's now just a matter of interacting with Fullscreen Direct's API to handle the integration. For more details, visit the API portion of our Developers section.