Can’t play or use previously downloaded content on Xbox 360

If you can’t play or use content that you previously downloaded to your Xbox 360 console, it may be because you're not signed in to Xbox Live, because you're trying to use downloaded content that's associated with another account, or because you're trying to use downloaded content that's associated with another Xbox 360 console.

Solutions

To fix this problem, try the following solutions. If a solution doesn't work, go to the next one.
Solution 1: Confirm that you're connected to Xbox LiveTry the Xbox Live Connection Solution.
If you're sure you're properly connected to Xbox Live, skip this solution.

Solution 2: Sign in on to your Xbox 360 console using the account that you used to purchase the content
If you're already signed in using that account and are experiencing the problem, consider these points:

Is the content in the billing and purchase history of a different account that's saved to your Xbox 360 console? Look in the billing and purchase histories of other accounts that are saved to your console. To do this, see Check your Xbox Live billing and purchase history.

If you find the content in the billing and purchase history of a profile on your Xbox 360 console, redownload that profile to your Xbox 360 console and try to play the content again. To redownload a profile, see Manage gamertag & profile support.

If you want to transfer the content license for your content from one console to another, see the "Can I transfer a content license from one Xbox 360 console to another?"topic at Xbox 360 Digital Rights Management.

When looking for the content at Xbox.com, remember that not all purchased items load when you first navigate to the page. To find specific content, press Ctrl+F and enter a keyword (such as a word in the content's title).

If your purchase is listed at either of those sites but is not listed in the billing or purchase history of your Xbox Live account, contact Xbox Support.

Solution 5: Check the online location where you bought the content

If the content is listed there as available to buy, your purchase may not have been completed and you'll need to purchase the content again.

Solution 6: Try a different storage device

If possible, download the content to a different storage device, such as a USB storage device, and then try to play or use the content again. Here’s how:

Remove the hard drive from the system.
Note You cannot remove the hard drive from a 4 GB Xbox 360 console.