2017 APQC's Process Framework: Then and Now (Infographic)

Details

To provide insights on how and why organizations use APQC's Process Classification Framework (PCF)®, we conducted surveys in 2015 and 2017 that looked at organizations' top uses, length of use, applications, challenges, and process improvement culture. This infographic creates a snapshot of the "then and now" by comparing results from the two surveys.