The telephone lines are open from 8:00 am for patients who need to make an urgent appointment that day. Please phone after 8:30 am for non-urgent appointments and after 12:00 for test results – the quietest times are usually between 12:00 and 3:00 pm

Emergencies
Please call the surgery during opening hours. When the surgery is closed call l l l , free of charge from mobiles and landlines. An adviser or nurse will help you immediately or direct you to the most appropriate service. If the emergency is life threatening, call 999.

Staff training closure - second Tuesday of the month, all practices in Thurrock close at 1 pm for Time to Learn training workshops. If you urgently need medical assistance between 1 and 6:30 pm please call the emergency doctor service on 01375 393388. After 6:30 call 111.

Telephone appointments, call-back and triage servicesFor minor ailments, results, medication and general wellbeing reassurance you can make a telephone appointment rather than have a face to face consultation with a clinician. Please contact the receptionist if you would like to talk to a doctor or nurse. Clinicians are available at the end of each surgery on a call-back service. For urgent and emergency conditions you may speak to the Triage Nurse who will assess and address your need directly or refer you to another clinician as deemed appropriate.