Whilst security on our site is of paramount importance to us, so is your peace of mind. We want you to feel safe when you buy online from Wool Overs and when you share sensitive information with us. Below you will find information relating to privacy and security on the site, including how we secure our website and checkout and how we use data provided to us by you.

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Secure Ordering

We provide complete security when you order online with Wool Overs. Our secure server(SSL), with 128-bit encryption software, encrypts all information you input before it is sent to us. This means your card details can't be read by anyone other than the secure server.

We also follow strict security procedures in the storage and disclosure of information which you have given us, to prevent unauthorized access or improper use. Our security procedures mean we may occasionally request proof of identity before we are able to disclose sensitive information to you. Wool Overs has a strict internal policy,with which members of staff must comply as a condition of employment, and no external access to the system is permitted. If you have any queries about the security of our system, please contact info@woolovers.co.uk

You can check the validity of our SSL certificate using this free online tool:

http://www.sslshopper.com/ssl-checker.html#hostname=www.woolovers.com

There are many other SSL checkers available if you prefer.

Our websites are guaranteed virus & malware free at all times. You can test this using Google's free safe browsing tool here:

2. When you become a registered user, we collect your name, mailing address, email address and password. This information is gathered to make your shopping experience as a registered user as quick and easy as possible.

3. Additionally, we collect certain personal information if you choose not to opt-out of our email or mobile content marketing programs, or if you sign up for or respond to marketing incentives such as free delivery/shipping offer codes or vouchers.

4. Our primary goal in collecting personal information, including your first name,last name, purchase history, phone number(s), valid email and residential addressand credit card data is to provide you with a smooth, efficient, customised shoppingexperience and to let you know about offers that may be of interest to you. We may also send you offers for discounts or free services (e.g., free gift wrap or shipping) on our site or in our shop.

5. We may use your information in a number of ways, including the following: In order to serve you better, we may combine the information you provide us online,in our shop and through our catalogues. We use that information to improve your overall shopping experience. To improve the content on our website. For example,we may use cookies to find out which parts of our site or our products are visited most often. To enhance your online shopping experience. For example, we may use it to recognize you and welcome you to the site. For marketing and promotional purposes. For example, we send out email and direct mail to our online and store customers about products or events that we think may be of interest to them.

6. We may also use your information including you email address prior to placing an order or registering for customer service purposes, such as contacting customers who have not successfully checked out, to follow up on abandoned shopping baskets or to see if there was a problem with the site or your use of the site.

Cookies

Some websites store information in a small text file called a 'cookie' on your hard disk. Cookies contain information about you and your preferences. For example, it might contain a record of which pages of the website you visited, to help the site customise the view the next time you visit.

Only the information that you provide, or the choices you make while visiting a website, can be stored in a cookie. For example, the site cannot determine your email address unless you choose to enter it. Allowing a website to create a cookie does not give that site, or any other site, access to the rest of your computer.Only the site which created the cookie can read it.

Wool Overs will only use the cookies created to personalise and secure your experience.What this means is, when you use the Wool Overs website, it will be able to store certain settings for you for when you return. It also means you do not need to enter security details on every screen, as we store them for you during the time you spend browsing our site.

Please Note: Visiting the Wool Overs websites with your browser settings adjusted to accept cookies tells us that you want to use Wool Overs products and services and that you consent to our use of cookies and other technologies to provide them to you as described in the above notice.

Registered Users

If you are a registered user, you are responsible for uses of the Service by you,and those using your login information. Any breach of these terms and conditions by anyone to whom you disclose your login information, will be treated as if the breach had been committed by you. This will not relieve you of your obligations under these terms and conditions. You agree to provide true, accurate, current and complete information about yourself, if you register to use any part of the Service which requires such. You agree to maintain and promptly update this registration data to keep it true, accurate, current and complete. You must notify us immediately if you suspect, or become aware of any non-authorised person using your login information.

Choice of Law and Jurisdiction

These terms and conditions are subject to the laws of England, and by using the Service, you agree not only to be bound by them, but also agree to submit to the exclusive jurisdiction of the English courts in connection with any dispute, save that we have the right at our sole discretion to commence and pursue proceedings in alternative jurisdictions.

General Information

Wool Overs reserves the right to change these terms and conditions at any time.Such revised terms and conditions will be posted here and you should look through them as often as possible.. By continued use of the website after such terms and conditions have been posted, you agree to abide by such changes.

WELCOME TO WOOL OVERS, YOUR ONE STOP SHOP FOR KNITWEAR. SYNONYMOUS WITH WOMEN'S & MEN'S WOOL AND CASHMERE KNITWEAR SINCE 1989, WE ALSO OFFER A STUNNING COLLECTION OF LADIES' SILK & COTTON BLENDS AND UNISEX CASHMERE & COTTON JUMPERS, SWEATERS AND CARDIGANS. WE HAVE POSSIBLY THE LARGEST COLLECTION OF KNITWEAR IN THE UK, WITH NEW DESIGNS ADDED ON A REGULAR BASIS AS WELL AS A WIDE RANGE OF TIMELESS CLASSICS. OUR KNITTED CARDIGANS AND SWEATERS ARE NOW WORLD-RENOWNED WITH OVER HALF A MILLION SATISFIED CUSTOMERS AROUND THE GLOBE, NO MATTER WHERE YOU ARE, WE STRIVE TO MEET ALL OF YOUR KNITWEAR REQUIREMENTS.

“The Woolmark logo is a quality mark that means garments are made of 100% wool and have met other quality standards as specified by The Woolmark Company. Only selected items on this website are accredited Woolmark garments.”

From time to time Wool Overs offer a variety of discounts which can be applied to your order via the
use of an offer code. This is a simple text code which is published in emails and on our website. To
take advantage of these offer codes you will need to enter the offer code during the checkout
process on our website.

For example we have published an offer code to give free delivery, which is visible in the header
area of the site:

To apply this code, proceed with your order as normal and enter our checkout process. Once
you have started the checkout process, you will see on the Delivery page of the
checkout there is a box where you can enter an offer code. Simply type the code in here and
click "Apply" for the discount to be applied to your order.

If you have clicked through on one of our emails, your offer code will be automatically entered
into the offer code box. If you wish to use a different offer code (only one can be used), just
replace the existing code with the new code and click the apply button.

If you have any problems applying the code, please contact our customer services team on0845 073073 1044
or emailinfo@woolovers.co.uk