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I too am having problems with my watch losing battery life. It is not quite 3 years old and doesn't last 48hrs on standby or 5hrs on GPS mode even with syncing and heart rate turned off. I have tried a factory reset which makes no difference. Before I buy another watch, can you roll me back to 1.3.255 please?

dear @lampard
after rolling back to 1.3.255, my spark 3 still live for 2.5 days only (without using GPS or music) after a full charge. I thought the problem come from battery, I should replace with a new battery.
By the way, would you please help me to get the newest version on sport connect? to using full functions

@ThangTran Done. If you now connect the watch to the computer, the latest version will be offered to you in Sports Connect.

@acraggs@ZeeKoei@rribaa This can be the case of depleted battery and rolling back to version version won't help as the watch linked to your account is two plus years old. But make a factory reset on you watch and the version 1.3.255 will be offered to you in Sports Connect. Give it a test run and see this improves the situation for you!

Please note that you'll loose the latest features like Personalized Workouts, Fitness Age, Control of syncing and alerts.

Cheers, lampard

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depleted?
a battery that lasted for 5 days a couple of weeks later only lasts 5 hours? This smells like OS/software rather than hardware, no?
Yes I expect from a sports watch that it stills kinda of functions after two years, at this point it's useless.
Hope the rollback does its thing, otherwise it's goodbye tomtom

Hi lampard,
have tried to factory reset, twice , actually. but no go.
I start my run with full battery and not using the music, at all ( a shame, but need to preserve battery). after 45 minutes of run the battery is at 50% or so..
would appreciate 1.3.255 version.
Thanks in advance

@bushmitz make a factory reset on you watch and the old version 1.3.255 will be offered to you in Sports Connect. Please note that you'll loose the latest features like Personalized Workouts, Fitness Age, Control of syncing and alerts. See if this improves the situation!

@eliandrotc There is no need to rollback for the Bluetooth pairing issues, I would advise you to start from the scratch and reset the connections by removing the existing Bluetooth connections from your smartphone, see here: Android/iOS

This should do the trick!

Cheers, lampard

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@lampard , tks for reply
I did everything several times, not work, the watch was about 3 months stopped, when I connected into a pc, it updated and then did not work anymore ... so I think of software failure, can u put me on 1.3.255 version to try?
sorry for my english.

factory reset and rolled back to previous version. Charged connecting to my pc, it stopped charging, checked the battery, maybe 10% charged. Connected to wall overnight, checked in the morning: almost empty, plugged it in again for half a minute: victory: fully charged. Two minutes later: battery empty sign.. but still sufficiently charged to show the empty battery for hours and hours.
I give up. A shame for a 250 bucks device after two years. At least make the battery easily replaceable by an official one if your hardware isn't good enough.

I used my Tomtom Spark 3 continuously for more than a year without any issue. Yesterday, I tried to charge the device as normal, but apparently it never fully charged and (after a few seconds) shows the drain battery sign. Any suggestions?

@Joex9898@Runner421 Can you please first make a Factory reset in recovery mode on your watch? Once this is done, please give it a test run during the weekend and see if this improves the situation. I'll put you back on 1.3.255 version in case this doesn't help. Please take a note that with 1.3.255, you'll loose the latest features like Personalized Workouts, Fitness Age, Control of syncing and alerts.

Regards, lampard

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@Crashappy You account is linked with the 1st generation of Runner watches for which there is no way to rollback the software. Unfortunately, It might be the case of a depleted battery.

@bushmitz I see there are two watches linked to your account. The serial number ending with G01152 has the 1.7.64 version installed on it. If the version 1.3.255 didn't help then it's might've developed the battery issues with it. When you say you're not able to upload the activities, any error message you get on Sports Connect?

Regards, lampard

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Hi @lampard,
Since I noticed that the watch not syncing, SN ending with G00025, I reset it and registered it under another account.it is syncing now, but the reset caused the software version to upgrade to version 1.7.64, and the battery issue still exists.
so, I'm guessing it could be faulty battery or something like that.
the other watch seems to last a lot more time.