If we had a choice of trash haulers, I would have discontinued service as soon as these guys took over for Alberta Sanitary. The franchise system in Portland gives the consumer no choice and allows these a$$holes to be rude, irresponsible and down right mean. I hate these people and am considering driving my own trash Metro. What a terrible company. I only gave them one star because I had to select at least one.

0

by darynmurphy at Citysearch
October 25, 20111Portland Disposal and Recycling

Terrible Customer Service

★☆☆☆☆

If we had a choice of trash haulers, I would have discontinued service as soon as these guys took over for Alberta Sanitary. The franchise system in Portland gives the consumer no choice and allows these a$$holes to be rude, irresponsible and down right mean. I hate these people and am considering driving my own trash Metro. What a terrible company. I only gave them one star because I had to select at least one.

We've had this service for years and I can't recall ever having a problem. Missed service a couple of times when the streets got really nasty, but as I recall we got credited. What I would REALLYlike to bitch about is this asnine kitchen waste program that complete flake of a mayor has shoved down our throats (boy do I reget voting for him). I'd like to put that cheap worthless imported plastic joke of a pail where the sun don't shine. Where can you go to complain where it MITE make a difference? I know I'll do my best to vote the whole city council out of office. I want my regular service back, not half the pick up for the same cost.

1

by rikmel at Citysearch
October 24, 20113Portland Disposal and Recycling

Kitchen waste

★★★☆☆

We've had this service for years and I can't recall ever having a problem. Missed service a couple of times when the streets got really nasty, but as I recall we got credited. What I would REALLYlike to bitch about is this asnine kitchen waste program that complete flake of a mayor has shoved down our throats (boy do I reget voting for him). I'd like to put that cheap worthless imported plastic joke of a pail where the sun don't shine. Where can you go to complain where it MITE make a difference? I know I'll do my best to vote the whole city council out of office. I want my regular service back, not half the pick up for the same cost.

This garbage hauler does not respond to customer complaints! Don't just post here, contact the City of Portland as well: wasteinfo@portlandoregon.gov and/or 503-823-7202.\n\nI'm disabled, and I asked for them to honor my Doctor's note, and get my garbage, recycling & yard debris roll carts from next to my house. They refused. They told me to ask a neighbor, and told me how to heal from my disability, so I could do it myself. \n\nI just gave the city a list of 12 problems I've had with Portland Disposal & Recycling. They said they can only act if they have specific dates, and are contacted as soon as possible after each problem occurred. \n\nWe will be stuck with crappy service from this joke of a company, unless we hold them accountable, by going to the city when they operate before 6 a.m., when they leave roll carts in the street, when they won't pick up garbage unless the cart is left in the street, when they block traffic just because they can.

0

by KyleXY at Citysearch
October 13, 20111Portland Disposal and Recycling

Notify the city of how this company has treated you!

★☆☆☆☆

This garbage hauler does not respond to customer complaints! Don't just post here, contact the City of Portland as well: wasteinfo@portlandoregon.gov and/or 503-823-7202.\n\nI'm disabled, and I asked for them to honor my Doctor's note, and get my garbage, recycling & yard debris roll carts from next to my house. They refused. They told me to ask a neighbor, and told me how to heal from my disability, so I could do it myself. \n\nI just gave the city a list of 12 problems I've had with Portland Disposal & Recycling. They said they can only act if they have specific dates, and are contacted as soon as possible after each problem occurred. \n\nWe will be stuck with crappy service from this joke of a company, unless we hold them accountable, by going to the city when they operate before 6 a.m., when they leave roll carts in the street, when they won't pick up garbage unless the cart is left in the street, when they block traffic just because they can.

I've been putting out the blue bin correctly filled with recycling-cardboard, papers, exactly as instructed. They never empty it! I've called about three times, it's always the same lady, like a mom and pop type place. She says she'll let them know to empty it next tuesday or leave me a note as to WHY they are not. Here it is tuesday, not emptied, no note. We pay the fee for it, I believe. What the hell??? I'd leave them negative stars if I could

0

by rebecca f at Citysearch
December 28, 20101Portland Disposal and Recycling

what the h** is wrong with this company?

★☆☆☆☆

I've been putting out the blue bin correctly filled with recycling-cardboard, papers, exactly as instructed. They never empty it! I've called about three times, it's always the same lady, like a mom and pop type place. She says she'll let them know to empty it next tuesday or leave me a note as to WHY they are not. Here it is tuesday, not emptied, no note. We pay the fee for it, I believe. What the hell??? I'd leave them negative stars if I could

one of the drivers put a little garbage on top of my yard debris in my yard debris can so he could leave me a tag then the company would expect me to call in so they could charge me an extra $7.00 to come back out. i video taped this and plan to put it on you tube in the next few days.

one of the drivers put a little garbage on top of my yard debris in my yard debris can so he could leave me a tag then the company would expect me to call in so they could charge me an extra $7.00 to come back out. i video taped this and plan to put it on you tube in the next few days.

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by lynnor at CitysearchMar 14.

The company needs to fire their reps or Portland needs to rethink the neighborhood monopoly system the garbage companies have going on.\n\nI set out properly prepared motor oil to be recycled for several weeks. Never picked up, no notes as to why. Called, heard driver swearing in the background. Next day they picked it up and then they called me. YELLING, swearing and berating me for leaving them with something that they claim they couldn't dispose of. It was motor oil. Old motor oil that had separated (yes, that DOES happen -- additives, sludge, etc). But it is still oil to be recycled. Zero stars.

0

by lynnor at Citysearch
August 26, 20101Portland Disposal and Recycling

Horrid Customer Service

★☆☆☆☆

The company needs to fire their reps or Portland needs to rethink the neighborhood monopoly system the garbage companies have going on.\n\nI set out properly prepared motor oil to be recycled for several weeks. Never picked up, no notes as to why. Called, heard driver swearing in the background. Next day they picked it up and then they called me. YELLING, swearing and berating me for leaving them with something that they claim they couldn't dispose of. It was motor oil. Old motor oil that had separated (yes, that DOES happen -- additives, sludge, etc). But it is still oil to be recycled. Zero stars.

I am so frustrated by the fact that I am forced to use this company, since no alternative provider is available in my neighborhood. After emptying my cans, my driver constantly puts my cans in the MIDDLE of the sidewalk, impeding pedestrian traffic, and has even placed them directly behind my car, causing me to run into them.\n\nMost recently, my driver forgot my pick-up entirely. To get my can picked up, I had to waste my time on hold with Portland Disposal, then, after they sent the driver back to pick up the forgotten can, I ended up receiving a CHARGE on my bill for a ""return pick-up."" When I called to have the charge removed from my bill, I was told that ""JUST THIS ONE TIME,"" THEY WOULD MAKE AN EXCEPTION AND REMOVE THE CHARGE FOR THE CAN THAT *THEY* HAD FORGOTTEN TO PICK UP. Absolutely appauling. \n\nI would give this company ZERO STARS if I could.

0

by mandaray3 at Citysearch
August 09, 20101Portland Disposal and Recycling

Horrible Service - WISH I HAD OTHER OPTION

★☆☆☆☆

I am so frustrated by the fact that I am forced to use this company, since no alternative provider is available in my neighborhood. After emptying my cans, my driver constantly puts my cans in the MIDDLE of the sidewalk, impeding pedestrian traffic, and has even placed them directly behind my car, causing me to run into them.\n\nMost recently, my driver forgot my pick-up entirely. To get my can picked up, I had to waste my time on hold with Portland Disposal, then, after they sent the driver back to pick up the forgotten can, I ended up receiving a CHARGE on my bill for a ""return pick-up."" When I called to have the charge removed from my bill, I was told that ""JUST THIS ONE TIME,"" THEY WOULD MAKE AN EXCEPTION AND REMOVE THE CHARGE FOR THE CAN THAT *THEY* HAD FORGOTTEN TO PICK UP. Absolutely appauling. \n\nI would give this company ZERO STARS if I could.

While I have had no interaction with the staff that picks up, the customer service staff is unbelievable.\n\nTheir billing process doesn't appear to have changed since 1970. They like checks, but have lost 2, forced me to provide proof of payment, only to ""find"" the checks and double bill me. \nI relocated temporarily and wanted them to forward my bill and the service person became what sounded almost hysterical and asked me repeatedly if I was sure I am going to continue to pay them! I have not missed a payment in 5 yrs (the ones they ""lost"" were never late fyi - I noticed the check had not cleared and inquired).\nI call in today and pay via CC, each and every time I am greeted by a snarling rep, oh, and forget your account number and request they look you up by address?\nApparently that is incredibly difficult, and believe me, they will let you know. LOL.\n

0

by Kess at Citysearch
April 14, 20101Portland Disposal and Recycling

Unfriendly & Unpleasant

★☆☆☆☆

While I have had no interaction with the staff that picks up, the customer service staff is unbelievable.\n\nTheir billing process doesn't appear to have changed since 1970. They like checks, but have lost 2, forced me to provide proof of payment, only to ""find"" the checks and double bill me. \nI relocated temporarily and wanted them to forward my bill and the service person became what sounded almost hysterical and asked me repeatedly if I was sure I am going to continue to pay them! I have not missed a payment in 5 yrs (the ones they ""lost"" were never late fyi - I noticed the check had not cleared and inquired).\nI call in today and pay via CC, each and every time I am greeted by a snarling rep, oh, and forget your account number and request they look you up by address?\nApparently that is incredibly difficult, and believe me, they will let you know. LOL.\n

Portland Disposal and Recycling is on a consistent run of not picking up my garbage and yard debris. A phone call to them results in nothing but excuses and requests that I leave it out for them to ""pick up later."" I would switch companies if I could, but I continue to have my rates go up and service go down. Do not use this company if you can avoid it.

0

by pdxone at Citysearch
February 05, 20101Portland Disposal and Recycling

An uncaring business

★☆☆☆☆

Portland Disposal and Recycling is on a consistent run of not picking up my garbage and yard debris. A phone call to them results in nothing but excuses and requests that I leave it out for them to ""pick up later."" I would switch companies if I could, but I continue to have my rates go up and service go down. Do not use this company if you can avoid it.

I have never had worst service and I am forced to keep them since you can't choose your garbage service in Portland. The drivers are lazy and they drop trash and don't pick it up, they leave the cans in the road, they leave nasty notes if they think the garbage isn't put out right.

I have never had worst service and I am forced to keep them since you can't choose your garbage service in Portland. The drivers are lazy and they drop trash and don't pick it up, they leave the cans in the road, they leave nasty notes if they think the garbage isn't put out right.

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