Community Support Forums

Administrator support

Company administrators with an active subscription are eligible to contact support for assistance with issues they have been unable to resolve.

Administrators can open a service request with our administrator support using our support portal, by email, or by phone for severity 1 issues. Administrator support is available in English and select local languages. For details on your country specific contact information, language support, and hours of support, please reference the support contact information below. For details on using our support portal, please see our IBM service request quick start guide.

Trial support

Trial subscribers have access to self help materials. Your trial administrators also have access to trial account support. With self help, you can get your questions answered in our forums as well as accessing training materials and documentation. With trial account support, trial company administrators can get answers to their initial trial account setup questions.

IBM Connections Meetings Cloud support

In addition to accessing self help, meetings hosts or participants having an urgent issue with a meeting in progress are eligible to contact support. English language support can be reached by phone at U.S. Toll Free 1-888-376-0105 or by email at support@collabserv.com. For details on your country specific contact information, language support and hours of support, please refer to the support contact information below.