Microsoft to Offer Self Service Refunds on Digital Titles

Good news for us gamers who are tired of those over hyped games we thought were going to be hits. Microsoft is remedying the situation with finally allowing players to refund digital purchases this update coming from Alpha testers to their new firmware. Here are the details on what you can expect from digital refunds.

You’ve spoken; we’ve listened. In support of offering gamers the freedom of choice, we’re making changes to the Microsoft Store purchase experience by offering customers a simple way to instantly return digital products like games and apps through account.microsoft.com.

When a game or app leaves you wanting more, we’re here to help. Self-service refunds on Xbox One and Windows 10 provide a quick, simple way of returning a digital product.

To request a self-service refund:
1. Navigate to account.microsoft.com and sign-in.
2. From the top menu bar, select Payment & billing > Order history.
3. Navigate to a purchased game or app, and select Request a refund.

Please note the below conditions for requesting a self-service refund:
• Games and apps are eligible for self-service refunds within 14 days of purchase if you have less than 2 hours of play time across all accounts.
• DLC, season passes, and add-ons are not eligible for self-service refunds.
• The game or app must be downloaded and launched before requesting a self-service refund.
• You must wait for at least 1 day after the game or app’s release before requesting a self-service refund.
• Certain Windows 10 apps may not be eligible for self-service refunds.
• Microsoft reserves the right to block access for users who abuse self-service refunds.

No word yet on when we should expect this to activate but i would say sometime later this year based around the news not the Scorpio.

Jose Estrella

Hey guys! I’m Jose the second half of Dual Pixels and your host of our Dual Pixels Podcast. I enjoy fighters more than any other genre because I grew up playing them when I was a wee-lad; literally Street Fighter 2 and a tall chair . Overall though, my top favorite games include Street Fighter 3rd Strike (Best game ever, obviously), Super Mario World (sorry folks it was better than part 3), and Super Ghouls and Ghost. I like a mix of everything just as long as a game has something unique or fun about it; and people, let’s not forget about the classics!

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Dual Pixels is more than just an organization, it's a culture. The interactive arts are our passion, this includes gaming and innovations brought forward with technology. The beauty of being an independent organization is the fact that we have the opportunity to bring back the enthusiasm in a gaming industry which is becoming increasingly corporate and stale. The Dual Pixels brand is full of perspective hence the reason why we also go by the appellation "The Digital Crossover".