Terms & Conditions

DEPOSITS AND PAYMENTS: The lead person on the booking will be responsible for the full cost of the cruise, including any amendment or cancellation. Payment of the deposit means you have accepted our quotation and you guarantee that you have the authority to accept on behalf of your party the terms of these booking conditions. Any discrepancies must be informed immediately. The balance of your cruise must be paid before your entrance at the boat (ticket box office).

PRICE: We reseve the right to amend our prices at any time prior to booking.

ALTERATION OR CANCELLATION BY YOU If you wish to make any alterations to your cruise we will make every effort to accommodate these. Requests for amendments must be made in writing by the person the have booked the ticket. The cancellation is not refundable if the passenger did not contact (e-mail or telephone) at least 12 hours before the cruise. The deposit will not be refunded.

SPECIAL REQUESTS If you have a special request (e.g. dietary) please confirm your request in writing to avoid any confusion minimum 48 hours prior to the cruise.

ALTERATION OR CANCELLATION BY US In the event of severe weather preventing sailing, damage to the yacht or non-availability of the yacht for any other reason whatsoever, Masouras Bros Shipping Co Ltd reserves the right to cancel the cruise at any time up to and including the date of the cruise. Alternative dates or another yacht will be offered to the passengers. If none is available suitable to both parties, the passenger fee will be refunded in full as the exclusive remedy to the passenger who shall have no further claim for any loss or damage whatsoever resulting from the cancellation of the Passenger Agreement (ticket). In the event of your yacht not being available when you arrive for reasons beyond our control (e.g. damage on a previous charter, illness of crew) we reserve the right to substitute a similar yacht, or of better standard. It is unlikely that we will have to make any changes to your booking after it has been confirmed. However, occasionally some changes have to be made. If there is a minor change before you depart we will endeavour to inform you before you leave. No compensation is payable for minor changes.

YACHT INSURANCE The yacht and yacht inventory are insured under a marine insurance policy against loss, damage and third party indemnity. You are expected to take reasonable care but your liability in the event of loss or damage to the yacht is limited to the security deposit unless such damage was caused by your negligence or wilful damage. Masouras Bros Shipping Company Ltd does not carry insurance for personal injury, illness, loss or damage to personal belongings or for cancellation for any reason. Passengers must arrange their own insurance for these risks and ensure that their existing policies on which they wish to rely will cover this activity.

Act of God In the event that directly and exclusively results from the occurrence of natural causes that could not have been prevented by the exercise of foresight or caution; an inevitable accident, i.e,tornadoes, earthquakes, death, extraordinarily high tides, violent winds, ash cloud and floods our company carry no responsibility at all.

Complaints If you have a problem during your cruise, please inform the yacht skipper immediately so that he can endeavour to put things right. If the problem cannot be resolved, you must contact our office immediately by telephone or by email so that we are given an opportunity to help. If you fail to take any of these steps this will hinder our ability to put the problem right and/or investigate it fully and any right you have to receive compensation will be reduced or completely extinguished.

Authority The skipper on board during the cruise has the absolute authority and his/her instructions should be adhered to at all times. The skipper will comply with all reasonable requests of the passenger but the skipper will be the sole judge of all matters concerning seamanship and the safety of the yacht.

If the Charterer fails to comply with the reasonable instructions of the skipper concerning seamanship and the safety of the yacht, the skipper may return the yacht to the nearest port whereupon the cruise will be terminated and the passenger will not be entitled to repayment of any part of the cruise fee or any other remedy.