Services

Product supply

Supplying our customers for more than 40 years, we have developed industry leading relationships with global and class-leading manufacturers. We are able to supply the very best products at fiercely competitive prices - maximising value for our customers.

We hold accreditations with the world's leading Audio Visual manufacturers and ensure that we integrate to recognised industry standards. Our position within the industry enables us to competitively source any AV product on the market as well as replacement parts.

We offer after-sales support on all products that we supply and offer our very own 12 month GV warranty as a minimum, as well as adhering to any existing manufacturer warranty in place.

Below is a non-exhaustive list of our manufacturers and partners.

AV Solutions Choice

Our award-winning team of AV Solutions Architects draw on a wealth of experience to ensure the best products are integrated in the most user-friendly way matching need and budget. With complete manufacturer independence, GV draws on thousands of solutions already delivered to ensure best customer experience. Contact our solutions team and see how we can help.

Services

AV Solutions Choice

Our award-winning team of AV Solutions Architects draw on a wealth of experience to help ensure that the products and solutions chosen are best matched to our customers’ needs. Whether we are working to a specific third-party brief or to meet an overarching business, academic or collaboration requirement, we draw upon best of breed technologies, following the latest trends and manufacturer roadmaps, so that your choice of solution best meets all of a project's stated needs.

Furthermore, we work with our manufacturing partners to provide technology testing, comparisons and proof of concept - all of which is intended to help our customers ensure their decisions are informed and comprehensive, based on best data.

Our solutions team are expert, working with you, your 3rd party consultants or main contractor. We ensure that your project is managed tightly from product selection and supply through installation, integration commissioning and training - as well as offering full maintenance services to ensures the successful delivery of each and every project.

Solutions Design

From the smallest meeting room to the largest multi-site, estate-wide AV systems solution, GV has the skills and resource to ensure success and best possible return on your investment. Our Solutions Designers are trained, skilled and perfectly placed to help realise your AV needs and aspirations.

Decades of systems design experience

National coverage, local branches

Proven industry and GV AV standards for consistency and performance

Designs using best practice, utilising latest manufacturer and industry training

Services

Solutions Design

Calling on huge experience, proven AV standards and our history of systems designs, we are able to provide innovative, thoroughly capable and cost-effective solutions for any AV requirement. From the smallest meeting room through to fully-fledged control rooms, lecture theatres and multi-million pound AV estates, our skilled solutions architects, engineers and project managers design and deliver systems that are user friendly, efficient and meet your needs using the very latest technologies and methods.

Furthermore, our system designers are skilled at matching an AV solution’s capability to the time and budget available. Design is key, but we also recognise that great design always benefits from well trained and confident users. We therefore look to achieve maximum return on your investment and to this end recognise the importance of training to achieve excellent user adoption, maximising the effectiveness of any AV estate.

If assistance is needed to understand how good AV technologies can help your academic, business or collaborative needs, then our team will help you realise your ideas and needs with great design, pragmatic advice and well-integrated solutions.

Systems Integration

Easy-to-use, well-managed and well-integrated solutions are central to what we do. Having received many accolades for our innovative solutions you can be confident in our systems integration of new technologies, or your existing legacy equipment, as part of a new solution.

Services

Systems Integration

GV Multimedia has a strong reputation for delivering tightly integrated, easy to use and well-managed AV solutions within time and budget. Bringing our strong design, engineering and project management skills to all our installations, we are recognised as an award-winning integrated solutions provider. We have the experience and expertise for the effective integration of multiple Audio Visual products and technologies as well as integration with your existing systems.

Via continued training and development we ensure our technical teams remain current with manufacturer technologies and industry developments. As a result, you can always be confident of our ability to offer and deliver impeccably designed and robust integrated AV solutions.

Project management

At GV we invest in high quality, experienced, and well-trained project managers. We know that good project management is key to customer satisfaction and success. With innovative tools and proven process, we ensure you stay fully informed as to the progress of your projects whilst delivering to time and budget.

Experienced, qualified, PRINCE2-trained project management team

Investment in flexible systems and tools to ensure our customers have best visibility of their projects

Services

Project management

Expert Project Management is key to customer satisfaction and success. As a result, we invest heavily in our project management team, as well as investing in the tools and systems needed to maximise a project’s efficiency. Our project managers are focused on ensuring that all critical project steps and timelines are proactively managed, reported and met so that our projects are delivered to time and budget.

At GV we recognise the importance of good quality, well implemented project management. To this end, each project is allocated an experienced and qualified Project Manager to ensure the project runs to time, budget and design specification.

Dependent on the project type and scale, GV often allocates additional Project Managers focused on the contractual, multi-trade, Health and Safety and on-boarding elements of the wider project. This is especially beneficial for our clients when the job is part of an overarching construction project or where a building contractor is co-ordinating multiple works. Typically, we integrate tightly with this structure into the main contractor project team.

Our project managers are PRINCE2-trained, CTS qualified and hold a host of additional accreditations that ensure suitability to manage any installation, in addition to years of AV solutions project management experience. GV’s Project Managers have a clear understanding of the timelines, procedures and processes involved for success. We are also experienced at working alongside the other trades that could also occupy site. This knowledge helps us to ensure good working relationships and, importantly, smooth running of large scale AV projects that may be part of main contractor or large building works.

In addition to great people, we operate innovative and flexible systems to allow our team to remain on top of all project elements. GV make available key project information in a dynamic and transparently accessible way, allowing for informed decisions and maximum efficiency in any GV Project delivery.

Technical support

Good technical support is key to any effective AV solution. Our technical support and ticketing systems compliment the wide range of skills in our technical group. Our aim is to instil confidence so our customers know where and how to gain help when needed.

40 years knowledge means an unrivalled support capability

Resources, systems and technologies to allow flexible and bespoke support

Services

Technical support

Good Technical Support is key to any effective AV solution. GV offer on site, off site and remote support options, whilst our GV Technical Services team members undergo regular product training with our manufacturers in order to ensure a complete and current understanding of the latest AV equipment and technologies.

In order to accommodate our customers' varied technical support needs, we have a range of systems and technologies to help provide our customers with the very best support and service available whilst ensuring that all relevant data for a given support ticket is referenced and searchable, allowing us to spot support trends and quickly draw on our relevant expertise for solutions.

Customer satisfaction and continued operation of our solutions is of paramount importance to GV. Therefore, we take all support requirements very seriously. Skills training and AV currency is therefore key to all we do allowing us to offer informed, professional support and advice on best usage of AV equipment, which helps to ensure it remains in peak working order throughout its lifespan.

Training

User confidence and adoption is key to a project’s success, therefore GV’s Training Services start from that understanding. With the wide range of technologies and skills possible, our training extends to a wide variety of formats and types. Speak to us to learn more of how we can help.

Services

Training

AV technology and AV as an industry is in a constant state of evolution - it's what makes it such an exciting field in which to work. However, we understand that such rapid development can be daunting for anybody that doesn't deal with AV on a daily basis. Still, regardless of how technologically savvy a customer may be, embracing new products and methods of operation is essential as each development helps augment any business' practices and allow them to provide their own customers with better service in an increasingly competitive environment. User adoption and confidence in the solution is vital to a project's overall success. We recognise this and offer guidance to ensure users are adept at getting the most out of their systems.

Training is a critical part of any well-designed and installed Audio Visual system. A solution combined with quality user adoption and systems training is an extremely powerful and enabling tool. Conversely without proper training, you'll never use your system to its full potential.

Our team is experienced in a wide range of training areas and styles and, at all times, working with you to develop and deliver comprehensive user adoption strategies. These typically cover product familiarisation and post installation training, as well as tailored packages to best match your own working patterns.

No matter the format or training type you choose from GV, we make training an enjoyable and valued experience. Our goal is for your staff to gain all the knowledge, confidence and motivation they need to turn your AV investment into an essential part of their every-day work and collaboration, improving their efficiency and maximising your return on investment in the technologies deployed.

AV Control, Systems & Interface Programming

Our extensive team of programmers are qualified and experienced - delivering efficient, high quality, clear and easy to use programmed control solutions and touch panel interfaces.

Services

AV Control, Systems & Interface Programming

GV Multimedia has been at the forefront of bespoke integrated Audio Visual educational and business solutions since their inception. Efficient, high quality, clear Control Systems and Interface programming is vital to any well-designed and easy to use AV solution.

Our programming team is experienced, certified and proven with hundreds of solutions from meeting room, classroom and lecture theatre control to complex and more challenging larger systems. These may incorporate estate-wide AV management, lighting, audio and building management including proactive environmental room monitoring as well as room and asset booking solutions.

Irrespective of the programmed solution required, whether based on Crestron, AMX, Extron or another, our solutions are efficient, clear and easy to use. Our programming team carries certifications from all of the key control system manufacturers, so you can be assured of efficient and timely control solutions whether as part of an AV solution we provide or in order to make an existing system’s functionality more intuitive and reliable.

Services

Maintenance: GV Multimedia - national company, local touch

Our nationwide network of GV branches means local and experienced engineering support is available for our maintenance customers and contracts. When supplying an AV solution, our products are all backed with a comprehensive manufacturer warranty and often with additional or enhanced warranty offerings negotiated for your benefit.

We recognise the importance of your AV systems working first time, every time. For this reason, we are able to offer a range of GVCARE+ services to match our customers’ needs. Furthermore, bespoke maintenance plans, site-resident engineers, extended hours and short-term event or operational support options are all available. So, whatever your maintenance needs or budget GV can tailor a package to suit.

Rack Design Build and Quality

Our dedicated team is skilled at building AV racks to time, specification and highest quality. Racks are typically produced in one of our regional build centres, reducing travel and environmental impact whilst being able to utilise our huge stock of rack build materials and integration hardware.

Services

Rack Design Build and Quality

Our dedicated, experienced team are skilled at building AV racks to time, specification and the highest quality. Typically, these are produced in one of our regional build centres - minimising travel and maximising quality. Using dedicated rack wiremen combined with an extensive portfolio of AV products, our racks are consistent, of the highest quality and ready-to-install.

GV racks are all designed to meet our customers’ exact specifications. Whenever possible we build each system in our controlled facilities and always to the highest industry standards. This carries multiple advantages and allows us to bring to site fully assembled and tested racks. GV engineering would typically provide the installation, integration, commissioning and handover services as part of our complete service.

To ensure maximum flexibility, GV operates a large stock holding of rack-build equipment, materials and integration hardware so that any last-minute changes can be accommodated.

Whether building racks for an extensive multi-room roll out, or if your needs are more simple, GV Rack Build Services are there to get the job done with best quality, great efficiency and competitively priced.