Playing x box my nat type is moderate..Xbox said there are…

Customer Question

Playing x box my...

Playing x box my nat type is moderate..Xbox said there are certain ports that need to be open for Xbox live and to ck with server if these are open...the model number of my drink is 655...I understand it is discontinued...how to I find out about the ports open...Xbox gave me about 6 ports to ck on and I have a lust

Technician's Assistant: How long has this been going on with your XBox? What have you tried so far?

I just purchased the new Xbox x so about a couple of weeks, have tried taking plug out and waiting 30 seconds and shutting down Xbox using console and waiting but does not change anything...there is a message saying UPnP not successful...

Technician's Assistant: Anything else you want the Game Expert to know before I connect you?

No Do you want the list of ports that should be open?

Submitted: 2 months ago.Category: Networking

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Customer reply replied 2 months ago

Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Secure Remote Assistance.

Customer reply replied 2 months ago

Let me know if you need more information, or send me the service offer(s) so we can proceed.

Customer reply replied 2 months ago

I don,t understand what you are asking...are you going to answer the question or do I have to go somewhere else

Did you still want the remote assistance service you requested earlier?

Also, what is the make and model of your router?

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Customer reply replied 2 months ago

The model number is ***** is a D Link...it asked me to pay 32.00 at the start...the Xbox person gave me a list of ports that need to be open for Xbox live to work properly..he said to make sure they are open..he gave me a list and said you could do it remotely...does that mean I have to pay another 52.00 for you to fix it?....I haven,t even had a call yet ..

There is an additional charge for remote assistance, however if you can login to your router you may be able to fix it by enabling UPNP on your router since, based on the error you describe, the XBOX is trying to communicate with the router using UPNP (which it can do to open the ports) but UPNP on the router may not be enabled.

Yes, so to get UPNP working would be simpler than adding all of those ports to the router because there are some games that require different ports which UPNP would configure automatically so that you do not have to do it manually.

We could use your computer to get the IP address of your router. What is the operating system on your computer?

Yes, I can configure it from here by remote connecting to your computer then connecting to your router from the computer to make the configuration change.

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Customer reply replied 2 months ago

This is not on a computer, it is on a monitor...and I only play the one game

It sounds like you don't have a way to access the router. However, depending upon the firmware version these routers usually have UPNP enabled which means there could be an error condition stopping UPNP from working and then also preventing UPNP from opening the required ports.

So what might resolve the issue is to power down the router/modem that provides your Internet access and unplug the power cord as well. Wait 3 minutes. Then plug in the power cord on the router/modem and power up the device. Wait for the router/modem to completely start up. Reboot your XBox after the router/modem had completed start up and test to see if the issue is resolved.Please try that and let me know the result.

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Customer reply replied 2 months ago

I did that already but only waited about 30 seconds and didn,t make a difference...i will try again and wait longer...

Ok, then to open the ports and enable UPNP you will still need a computer to access the router configuration page and make changes. If you are communicating through this web page on a phone, you might be able to access the router through the phone as well to make the changes. Would you like to try accessing the router from your phone?

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Customer reply replied 2 months ago

This is way too confusing for me...please refund money...I am going to leave it and talk again with xbox

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.