Crisis Response

PUTTING YOU IN CONTROL

A crisis is by definition, a loss of control. Our crisis response consultants provide you with practical advice, options and scenario planning based on tried and tested procedures. Our primary objective is always the successful resolution of the crisis, to put you back in control.

BRINGING YOU THE MOST EXPERIENCED TEAM

We carefully select and train our crisis response consultants from a variety of backgrounds including the military, law enforcement, intelligence agencies and commercial security sector. You can be certain that the team we deploy to help you is of the highest-calibre and working to Best Practice standards.

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Capabilities

NYA has responded to 80-100 cases each year since 1990, so our experience of incident types is broad. Regardless of the type of incident, the operating environment or complexity, we are committed to advising and supporting you through to resolution – anywhere in the world.

Crisis Communications

Incident Management Advice

Law Enforcement Liaison

Media Monitoring

Family and Stakeholder Liaison

Trauma Stress Management

Product Recall

24/7 Support

Physical Security Support

Cyber Incident Response

Act of Terrorism

Assault

Blackmail

Detention

Disappearance

Extortion

Hijack

Hostage Crisis

Stalking

Civil Commotion

Cyber Extortion

Deprivation

Emergency Repatriation

Employee Dishonesty

Kidnap

Product Tamper

Radicalisation of Workforce

And more

How do we help?

Our four-stage process

1

Incident

Rolling assessment of the situation as it develops

NYA Response Management provides immediate support, contacting the client within 20 minutes (typically within 10 minutes) of notification. Following this initial discussion, NYA24 produce a detailed assessment of the threat of perpetrator based on open sources and previous case history.

2

Deployment

Formulation of an effective strategy and provision of advice on the best tactics to resolve the situation

Depending on the type of incident and support required, NYA deploys up to four crisis response consultants or subject-matter experts. Our team will arrive within 24 hours, subject to immigration or other regulatory requirements.

Throughout

The client and crisis response consultants are supported throughout by Response Management and NYA24.

4

Resolution

Mitigation of future risk, advice on business continuity and reputation protection

Upon resolution of the incident, NYA remains on site to conduct a detailed debrief, an essential part of any rehabilitation process or future risk mitigation.

Build your capability to respond

A robust Crisis Management capability will help protect your organisation, reduce the impact of adverse events, protect your people, aid recovery, support business continuity, and limit damage to your brand and reputation. Find out more

Typical Response Cases

Tamper

SITUATION

A dairy farm and food manufacturer received a letter threatening to contaminate milk with a poisonous substance unless £5000 was received. The letter accused the farm of cruelty to animals and threatened to go public.

APPROACH

NYA deployed two Response Consultants to the farm and assessed the perpetrator’s communications for Intent and Capability. A determination was made as to the possible future actions of the extortionist, which was presented to the client along with recommended actions.

RESOLUTION

Specific advice was provided on Crisis Communications within and outside the organisation with a particular view to reputation protection and media management.

Cyber

SITUATION

A charity found their computer files had been encrypted and received a notification saying that access would only be granted after they paid a Bitcoin ransom.

APPROACH

NYA deployed two Response Consultants experienced in Cyber Extortion to the charity premises, where they assessed the situation to understand whether the client had adequate backup that could be reinstalled after a system erase. NYA’s technicians scoped the extent of the data compromise.

RESOLUTION

The backup was inadequate and an assessment was made to pay the ransom. Specialist breach lawyers were brought in by NYA to advise on compliance issues and reporting timelines. Advice was provided on Crisis Communications to deal with internal and external stakeholders including donors beneficiaries and the media.

Kidnap

SITUATION

An armed gang kidnapped three of a multinational corporation’s staff in Central Asia. The client’s local office notified corporate headquarters immediately, who in turn activated their crisis management plan.

APPROACH

NYA deployed a team of two consultants to Central Asia. At the client’s request, they embedded into the Incident Management Team (IMT) to provide advice. A consultant was deployed to the client’s headquarters to ensure a joined-up strategy. NYA24 produced threat and context analysis to inform the IMT strategy discussions. Response Management acted as a hub coordinating the deployment and delivery of the four-stage process.

RESOLUTION

NYA’s established methodology provided reassurance to all of those affected by the incident and minimised risk to life. The consultants coached a communicator and provided support throughout the negotiations which led to the release of all victims within five days of abduction. NYA coordinated delivery of post-incident counselling for the victims along with a review and assessment for the client.

Testimonials

I recently contacted NYA regarding crisis response needs. NYA’s Director of Response was put in touch with me and I was asked a series of questions, and NYA24 provided monitoring and tracking services. I found the team very professional and helpful.
NYA also inquired as to the team’s emotional health, assured us we had made the right decision, and asked about the plans of our other staff. Overall, I could tell the responder had done this before which is exactly what we needed at the time of contact, and I sincerely appreciated NYA’s support and wanted to make sure it was noted.

Operations Director, NGO operating in Africa

As always it was great to work with the NYA team. Your support, expertise and professionalism provide us not only a great deal of comfort, but also a high degree of confidence that we will be able to effectively manage a K&R event.