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Ping Exchange guru's.

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Ok, here's the situation.

We have a customer who has their own Exchange Server. Now, we also host the email for this customers domain, and they are only using thier Exchange server to pop our mail server to retrieve email. (why they have it set up this way and not use the Exchange server to host their own mail I don't know).

Anyway, anytime they try to pop our mail server to retrieve email they get the following error messages:

4.4.7 smtp pointer error/ 4.3.2 destination error

Google searches reveal a configuration problem with their Exchange server.

Does anyone have any actual experience with this particular kind of setup and/or error messages?

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*BUMP!*

Come on guy's. I know at least one of you knows something about exchange.

are they actually using exchange then? or SBS? because as i recall exchange doesnt have a pop retrieval system, you need a third party app to perform that
SBS however does have this feature

Click to expand...

Unless I'm mistaken, as I've only tinkered briefly with Exchange, but having talked with many customers and end users who retrieve mail using Exchange, it has a pop connector that can connect to any external pop box. This is generally used to harvest mail from a catchall mailbox and farm it out to the various destination address (but this isn't necessarily the case)

I now humbly await the response from Phoenix telling me how hopelessly wrong I am here

I use the built in POP3 connector in my SBS box (I don't have a static IP) It's a piece of cake to set up and works like a charm so I haven't seen any error messages apart from when my ISP mail servers are being backed up in the early hours of the morning.

Have you looked at the configuration of their POP3 connector? Has it ever worked?

You have most likely seen these descriptions of what your errors mean but I will post them anyway...

4.3.2

Caused by administrator action using Queue Viewer.
Not applicable.

Click to expand...

4.4.7

A message in the queue has expired. The sending server tried to relay or deliver the message, but the action was not completed in its message expiry timeframe.

This message usually indicates an issue on the receiving server. Verify the recipient addresses, as well as whether the receiving server is configured to receive messages correctly. Resending the message places it in the queue. If the receiving server is available, message delivery succeeds.

what is odd is that you say that the customer gets the 4.4.7 and 4.3.2 error messages when they try to retrieve mail. but the error messages are ndr notifications for outbound mail. are they also using your server for outgoing mail, or are they using their own server for that?

personally i have seen 4.4.7 before, in two situations.
first the sending server (presumably your server in this case, not the customers server) is in an open relay database, and is therefore denied by the receiving server.
second the mails are too big, and are denied by the receiving server.

What happened was he got a new laptop and the IT folks put all of his mail (about 5 years worth) in a .PST file on his new laptop and the guy who did it password protected the file and doesn't remember that the password was.

D,

Yes, I fould a few "demo" programs but none of them will unlock the file without buying the full versions.

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