Hotel information and policies

Location

Royal Penguin Boutique Hotel & Spa is situated on a quiet side street of Thamel – the most famous tourist area in Kathmandu. Its convenient location allows those loving calm atmosphere to enjoy quiet surroundings and still have bars, restaurants and shops of Thamel close at hand.

To ensure safety, every room is fitted with the smoke detector, every floor is equipped with a fire extinguisher and the hotel guard is on 24/7.

Every room has a laptop compatible safe.

We will appreciate your cooperation in making your stay comfortable:

Please carry with you our hotel business card which has the directions and the hotline number for urgent calls. The business cards are available from the hotel reception or in the infobox in your room.

Please carry your electronic key card together with your documents – your card has both the hotel name and your room number on it.

If your card is lost, please alert the hotel receptionist immediately so that they can make your room inaccessible with the old card and issue a new one for you.

Confidentiality policy

In processing guest data, the hotel administration is guided by the laws on privacy and personal data protection and complies strictly with their provisions. This gives our guests the confidence that their personal data required for check-in is fully protected.

Guest admission

Guest admission hours are from 7 in the morning till midnight (other than the in-house guests).

No smoking

Smoking is prohibited in all areas of our hotel, except a special Smoking Room located on the 4th floor.

Royal Penguin Boutique Hotel & Spa operates strict smoke-free policy and welcomes guests that give preference to healthy lifestyle. Every room in the hotel is equipped with sensitive smoke detectors. Making no exceptions, even for most extra-ordinary individuals, we are very serious at pursuing this policy and we will not hesitate to intrude into privacy of our guests if they attempt to ignore it.

On first violation of smoke-free rule the offender is given a warning and fined 200 euro. The fine amount is derived from expenses for removing unpleasant odor of tobacco smoke from the room. Tobacco odor removal procedure includes thorough cleansing of leather and wood used for room decoration, and replacement of articles that are impossible to clean.

In case of repeated violation the offender will have to depart without a refund. We sincerely apologize for these drastic measures that we, nevertheless, find completely warranted by maximum comfort of our guests.

Noise-Proof Environment

We have done our best to make your stay at our hotel comfortable – the rooms are located so as to minimize the chance of noises coming from adjacent rooms. Every room has plastic double glazed windows that provide perfect silence.

We need your cooperation to maintain low noise level, so please avoid making sharp or loud sounds on the hotel staircases or in the corridors, including when closing the door.

Property damage

In case the hotel property is damaged, you will be expected to reimburse according to the hotel rates.

Child friendly

Our hotel strives to be child-friendly. Our chef will cook a special menu for your child on your request. Also, for an extra fee, we will provide:

We can promptly book an appointment with the paediatrician, if necessary. To help you take care of your child, a qualified babysitter will spend a day with them at the hotel or escort your kid to the amusement park. The full list of services offered by the hotel can be viewed on this website under relevant sections, such as «Crazy Menu» or «Your Child». Also you can read about them in the ‘Crazy Menu’ leaflet from your infobox.

Price policy

The prices are shown inclusive of all taxes.

Pets

No pets are allowed.

Booking, check-in and check-out

Please read about our booking policy on this page and about check-in and check-out policy here.