Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.

Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.

Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.

More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.

It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.

Share Your Pain

Vodafail.com is no longer accepting complaints.

Over the past 6 months traffic to Vodafail has declined significantly. Therefore we have closed off Vodafail to new
complaints. We think you will find more joy in posting on any one of
these fine product / brand review sites.

The crappy service or lack of from Vodafone over the past few months has been agonising. I thought it was my phone so I went out and bought a new phone only to discover it is not the phone but in fact the non existent service provided by vodafone. Calls drop out every 5 - 10 seconds, no network coverage, phone is out of service when 3G shows full service - no one can ring or sms. My phone only works sometimes when the 3G is switched off. SMS messages are late sometimes over 24 hours late. The 1223 service give you the wrong numbers, the customer service does not provide any service at all except for tormenting and torturing. Vodafone really SUCK. They deserve to be shut down, boycott vodafone and switch providers I am. Vodafail your lack of service, lack of customer support is disgusting, shameful, horrible, despicable, ridiculous, shit, appalling and leaves a lot to be desired. Refunds for everyone.

I am now an ex Vodafail user I only had prepaid Mobile broadband and fone. I did spend 300 per month on both but the Broadband ended up taling over 40 minutes to open a page, fone calls dropped out and LARA is a waste of time send you round and round to tell you this department is not open.After 6 weeks of this pain I sought and received a refund of my USB plus the credit I had purchased and the waiver to get my fone unlocked. The next day I rang again as I was promised a call back and was then told no I had to pay, I argued and won again but they dont even know where there own stores are and told me to look online despite me telling them I couldnt they sent me to 2 agents before I was told that there store was only 2 train stops away and wasted 2 hours of my life. THEY LIE LIE LIE and ther directory assistance advise they have no head office number nor an address and they cannot give out the name of their management. How shameful of people knowing they work for Vodafone.
Now when I have some free time and I am near a vodafine distrubutor I go and waste their time and talk about their lack of service and make sure I do not yell but loud enough for others to hear.

I've been with Vodafone for 6 years. My first problem came when they started sending me texts advertising their services. I was not happy when I got woken up by one at 1am! I rang them and got several more before they eventually stopped. I am sick of being the only person on holiday not to get a signal- this was long before the recently published reception drop-out. Now I've experience this it's the last straw. I rang Vodafone and was on hold for ages. I got through...silence. I said 'hello?' and they hung up on me. I phoned again and I was on hold for one hour before I spoke to someone who spoke very poor English. I was transferred three times then waited on hold for a further 15 mins! I hung up. Can you blame me? My contract expired last week- what fantastic timing! I've just signed with Telstra. I will never, ever go back to Vodafone.

both my wife and I have for the past 2-3 months, lost communication with friends, lost potential business and customer, raised the blood pressure. This is in addition paying vodafone extra money to retrieve late voice mails due to a service they are not providing.

1086 Someone from NSW thinks vodafone is They are the best at 19 Dec 2010 10:16:33 PM

All you people are stupid!! Learn how to use your phone, everyday someone comes in "oh my phone doesn't work fix it" "did you try pressing the power button?" oh I did but it wouldn't work! Seriously shut up!! Don't buy a phone and expect us to replace it because you can't press the damn power button.. Your mums fkn FAT!!!

28 Dec 2010 01:55:16 AM: WTF r u talkin abt?? do u even noe wat the problem is? u sound like u work for vodafone or something... We all know how to use our phones.... The fact that Vodafone doesnt know how to tell there customers there having problems with there network.... So go ahead and be a stupid little idiot for telling us how to turn our phones on which you probably jus discovered recently... So go ahead and jump off a bridge u sad little fuckwit and hopefully you can call for help with your precious vodafone! idiot

26 Jan 2011 06:43:56 PM: Lovely to know Vodafone's watching the site. Is Vodafone paying its staff to abuse unhappy customers? Or are these the staff that people end up losing their temper wth in the shops? Because then, I find it almost excusable.

Call Dropouts, No service in the heart of the Sydney CBD near queen victoria building. It appears that Vodafone have a major issue with their 3g and or gsm network transition code. I'm on a new phone as well. When setting my phone to GSM the network is MUCH more stable. For the internet it's just slows things down a whole heap. SHAME ON THESE THEIVES FOR HAVING SUCH A POOR SERVICE!!!!!!!

i thought my new iphone 4 had issues, but only to walk into a store and realise that the plastic on the cover of the screen was preventing the sound from being emitted. the vodafone staff didn't laugh or judge. sometimes its just silly things like that before the network

Well, I was one of the victims to get a $59 CAP plan. They should call it crab plan as I was not able to use more that 10% of the plan.
I just wonder where are the government bodies from these thieves, this is public fraud. I'm a family man and the last thing I wanted on top of the GFC is for a licensed thieve to steel my kids money. I wonder how these guys steel people's money and get away with it

3 months of appalling service, no data, dropped calls - (worst example 6 drops in 4 minutes on one call).
Spent over 4 hours on hold waiting for the pathetic offshore help desk to ask the same basic troubleshooting questions over and over again, Im an advanced user so they should be able to treat me as such. im giving them till mid jan if nothing changes im switching to telstra.

1065 Someone from NSW thinks vodafone is 10 out of 10 for failing!*# at 19 Dec 2010 08:22:59 PM

I'm a 2-month-old customer. My phone has - dropped out frequently, often has no 3G, has no or late voicemail and texts, people can't get hold of me at all (calls just don't get to me or my voicemail), customer 'non-care' are in-contactable, and if I do get hold of them or they call me back (which never happens during the week only on the weekend) then the call usually drops out! The worst thing is, I rely on my phone for my freelance work and I have no idea how much business I've lost because of this phone. They say they listen - empty platitudes. I am beside myself with anger and frustration!

For the last year, my wife and I have had loads of problems with Voda. Dropped calls, no reception, and voicemail & texts that take up to 12 hours to come through. Ridiculous. I'm moving back to Optus.

Have been with Vodafone now for almost 3 months....and I can safely say that their Service is CRAP! I get almost no reception at my house....calls dropout....and call quality is very very poor. But hey....Vodafone is still getting my $60 every month!! Please help me get out of my CONTRACT !!!!!!!!

Tonight i am sitting here looking at my phone and i have ATTEMPTED to call him 16 times of the 4 times it actually got through his phone was unafailable... What a joke. I recently swapped from optus because i was having serious similar problems with them. But i think i might jump ship and go to Telstra. Yep i said it. Vodafone is so fail im turning to Telstra... Thansk for nothing Vodafail.

1058 Someone from NSW thinks vodafone is not functioning on the lower north shore of Sydney at 19 Dec 2010 07:29:03 PM

Don't continue paying for a service they can't provide....lodge a complaint with the TIO and get out of your contract and switch to a company that can actually provide calling facilities and a 3G network.... what you have been paying Vodapain for and they have NOT been providing!

Been with Vodafail for three weeks and havent been able to send a single email from my iphone. When I contacted customer service they told me that this had been the case for SOME CUSTOMERS for some time and couldnt tell me when it would be fixed. Would they let me know when email was back up? Oh no that would be customer service and vodafail don't do that!

No network coverage at home for 2 days. On and off coverage in other areas for the last 4 days. Can't go out as I am on emergency call and can't guarantee that Vodafone will be working. I have to stay near the landline; So much for Christmas shopping food and otherwise. Try ringing Vodafone and Lara says ring monday. Reading other posts tell me that people have been waiting for 4 hours for help from Vodafone. Will Vodafone pay me the $35/hour I will have to lose to contact them? Oh no I can't, my landline has to be kept free in case work needs to contact me. For this the family pays over $200/month for 3 phones. And fee Vodafone to Vodafone, Hah.

I've been with vodafone for about 10 years now and it's never given me any dramas. For weeks now I've had drama's with my coverage and I've spent hours and hours on the phone to customer service with the majority of it being on hold. I haven't been able to log into my account on the vodafone website for a month now too and when I call them they just keep telling me it's being worked on. I have since asked for a copy of my bill so I can see why I've got a bill that's way over what it normally is and I was told I'd have a copy in 48hrs, it's been over 5 days and I'm still waiting. I'm sick of sitting on hold with vodafone.

On my Blackberry when I do a speedtest, in full range with full 3g bars I get a line speed of 393kbps - That is tiny 49 kilobytes per second. Plainly unusable for browsing - very page takes ages to load. Prting my number to Telstra or Optus ASAP

1046 Someone from NSW thinks vodafone is dial-up internet for the price of broadband at 19 Dec 2010 06:10:18 PM

I signed up with 3 a few months ago for a USB modem, that ended up being a dud with 10kb/s download speeds in 3G areas from day 1. They offered to switch me over to Vodafone at no cost promising better speeds - I was happy with it and the speeds were pretty good, so no complaints there.

In the last month it has come to a grinding halt where I am now getting similar issues with dropouts in reception and slow download speeds ~5-10kb/s in 3G areas. At $49/month I expect better service than that, I didn't sign up for dial-up!

I'm just glad my work phone is with Optus. Lets hope they sort themselves out very soon because I sure as hell won't be renewing my contract or considering them in future...

i thought my new iphone 4 had issues, but only to walk into a store and realise that the plastic on the cover of the screen was preventing the sound from being emitted. the vodafone staff didn't laugh or judge. sometimes its just silly things like that before the network

1041 Someone from NSW thinks vodafone is fail us proffessionaly , personaly and by shit customer service at 19 Dec 2010 05:59:37 PM

I often missed call from my boss and other teams in my office and have to show my phone to tell them I didn't receive the call or missed etc. infact often they doubt me . This is a network which i am paying $69 per month, embarrassing publicaly,proffessionaly and personaly. I have to show my phones to convince them that i didn't get the call nor missed call . Untill I came to know the reason for past months mess from smh.com.au.
half the time walking down George Street, I have 'no service',missed call no records of the call etc. To attend after and before care for my kids.I am constantly receiving messages from friends up to quiet late or even a day after ... my 3G internet says full service but pages just don't load and I get the 'no cellular network' message several times a day."

I often missed call from my boss and other teams in my office and have to show my phone to tell them I didn't receive the call or missed etc. infact often they doubt me . This is network which i am paying $69 per motnth, embarrassing publiclay and proffessionaly, personaly. I have to show my phones to convince them that i didn't get the call . Untill I came to know the reason for past months mess from smh.com.au.
half the time walking down George Street I have 'no service',missed call no records of the call etc. To attend after and before care for my kids.I am constantly receiving messages from friends up to quiet late or even a day after ... my 3G internet says full service but pages just don't load and I get the 'no cellular network' message several times a day."

I am on the Central Coast of NSW. Over half the time I call out I do not get a connection, just a soft, sad 'beep', and the green call icon turns red, with the message 'call failed'. This despite a 3 bar signal and 3G icon showing. Calls to support, via the totally disfunctional Lara abortion, if they are ever answered, get you a Mumbai caricature Indian reading lies from a script, with no ability to look at your computer record, your account, or anything. We got a data transfer charge of $157 against my wife's account on a day when she was helping her aunt move house, and her phone told her 'no signal' for 23 hours. (This is, by the way, less than 500 metres from the biggest shopping mall on the Central Coast). It took me over six hours of waiting, and inane non-conversations with the useless Mumbai contingent, before I was put on to an actual Australia based person, who was, surprise, surprise, was actually rational and able to think, who reversed the charged, and did a re-calc of our account, from Day 1, whereupon he found we had been overcharged well over $300 in three months.
I am convinced that Vodafone Australia has been deliberately set up to fraudulently rip money out of people in the full knowledge that they can't actually provide an acceptable level of service, and in the expectation that the total opacity, and plain incompetence of their so-called support will deter people sufficiently that they give up complaining.

After haggling with rude and unhelpful Vodafail customer service people when my prepaid was billed TWICE (I left it with my bank in the end, as it was getting nowhere and their customer service tried to recharge me after my bank chased them!!) NOW I'm cut off entirely - no service whatever for the past few days. I'm in the inner city, Sydney FFS! I may complain to the ombudsman, but easier, I believe, to complain with my feet - come monday I'm ditching Vodafail and switching to a new provider. I suggest you all do the same!

Not only do i get no reception they never send me my bills ive complained and complained changed my address 5 times and still nothing.. then they cut my fone off.and want me to pay 6 months bills up front before they put my phone back on and tell me they are sending them,to my OLD address. nothing but ridiculous.

1030 Someone from NSW thinks vodafone is Not to be trusted at 19 Dec 2010 04:18:16 PM

(Tried to)Use(d) Vodafone for wireless broadband for 12 months until contract expired. Totally unreliable most of the time and dead slow. Now with Telstra NextG and would you believe, could not be happier. 100% reliable and fast.

1028 Someone from NSW thinks vodafone is Not to be trusted at 19 Dec 2010 04:16:22 PM

(Tried to)Use(d) Vodafone for wireless broadband for 12 months until contract expired. Totally unreliable most of the time and dead slow. Now with Telstra NextG and would you believe, could not be happier. 100% reliable and fast.

I am a doctor working in a busy hospital. Was with Vodafone for 2 years, was getting absolutely NO reception in the hospital, dropped calls virtually 60% of the time. Recently switched over to Telstra and I have full reception everywhere and never a dropout. Although the plans are 10-20 dollars more expensive per month, I'm actually using less becuase I never get dropped.
In short, I will never go back to Vodafone.

Someone from QLD thinks vodafone is 11 at 19 Dec 2010 02:52:54 PM
My phone doesn't ring. It goes straight to voice mail. I tried to tell vodafone but the queue for tech support was more than 40 minutes. I need my phone to ring because I am caring for a relative. What can I do?

i got out not that long ago, SMS messages would arrive up to 12 hours late, phone always went to message bank even if it said it had service, very sad, dropped calls, no reception in so many areas its not funny.......

Im out and in Optus, havent had an issue since, infact after a bad storm a work collegue lost all Optus coverage, rang up, they kept him informed over a period of 3 weeks as they had to replace an entire tower hit by lightning and destroyed, after the new tower went in service is better than before the storm.

I dont think VodaFail would ever be that proactive ever.... goodbye vodfail, never to see me again!!!!

1010 Someone from NSW thinks vodafone is should be held accountable at 19 Dec 2010 02:08:33 PM

ACCC, help! Please.
Vodafone are selling a service which does not deliver to their promises.
This includes reception AND customer service.
I feel like I've been ripped off and I find it really upsetting, because if information was available I would've known better.
This is so unfair.
They should repay their customers ALL MONIES PAID IN THE LAST THREE MONTHS.

On a Business with two phones, which both have all sorts of problems like the ones listed by others. The times i have been able to hold of Vodafone (not very often) I have been told by Vodafone that many excuses it is not funny such as: there was storm damage to towers around Sydney, there are too many iphones on the network, once the merger with the 3 network happens network will improve by 15 Dec, don't no how many times have been told to take my SIM out, we are building new towers....could keep writing but its always the same it never gets better still VERY BAD !!! i questioned why i should pay my monthly bill because the service is so bad !!!

A txt message which should inform me and my wife that show has been cancelled by Sydney theatre co arrived "only" 24 hrs later. Consequences: 2 persons did not go to work that day (not paid leave), whole weekend arrangement was up side down, more cost... That is just one of many problems with Vodafone. They (Vodafone) achieved in 2010 to have worse service than 10 years ago! Maybe they need new company slogane: "One step forward 10 steps back"

Just ported out my number to Telstra. What a relief?
Took 3 weeks to get over them. Though they have great phones but no network. I think their phones are good enough to replace digital camera, ipods & ipads.
Thank god it is over now.

999 Someone from NSW thinks vodafone is should be held accountable at 19 Dec 2010 11:54:08 AM

ACCC, help! Please.
Vodafone are selling a service which does not deliver to their promises.
This includes reception AND customer service.
I feel like I've been ripped off and I find it really upsetting, because if information was available I would've known better.
This is so unfair.
They should repay their customers ALL MONIES PAID IN THE LAST THREE MONTHS.

At first I asked: Is Vodafone Buddhist?
I'd like to thank Vodafone for the peaceful and quiet life I've been living recently. Its really quite relaxing trying to call someone I thought I had to speak to urgently about one matter or another only for my iphone to display Call Failed repeatedly every time I try and then drop all network coverage altogether.

This inability to communicate, now that it is so frequent, gives me a chance to relax, take a few deep breaths and reconsider the urgent nature of my call, especially as there seems to be nothing I can do to fix the problem. "Maybe its the universe trying to tell me something" I think to myself, or "is is Karma?" Or perhaps I should try "living in the 'now'" and not on my phone (especially as it doesn't work like a phone anymore).

Then I asked: Is Vodafone Amish?
Similarly with text messages and voicemail. Its almost a relief to not be living in the 21st century as I await the vodafone monkeys to tap out my messages in telegram format and then get them dispatched by messenger pigeon. As I live and work in the CBD and Vodafone only seems to have its pigeon fleet in the country, it can take hours or even days for a message to arrive.

Then I realised maybe: Vodaphone is an Isolationist?
I also travel very frequently to NZ, again, its really peaceful when I arrive back after being away for a week or so and realize I've have no missed calls, voicemail messages or texts. Sometimes this makes me feel lonely.
But then I realised that this saves me from having to make any troublesome return calls or follow up messages (not that I could on the network in any case).

So I'm looking forward to the next installment of Failure to see what it brings, in the meantime the Vodafone billing seems to be working just fine....

996 Someone from NSW thinks vodafone is Not What I Signed Up For! at 19 Dec 2010 11:31:55 AM

I cannot believe I can't get reception in the major cities in Australia. I have a phone plan that I can't fully use due to poor reception and drop outs, and an internet plan that just simply rarely works.
The ACCC has to do something!
What Vodafone is doing is CRIMINAL!

Poor reception, failed SMS sends, delays with receiving SMSes, constant call drop outs, might as well not even have data on my plan cause half the time I can't even load sites and when I can, it's slower than dial up

992 Someone from NSW thinks vodafone is Incorrect plan and long wait for phone at 19 Dec 2010 11:16:01 AM

I recently thought it was a good idea to get a nokia N97 on a 24 month plan on teh special. After waiting 10 days for application just to be processed and about a week for the phone I finally got it..( got to love that you can track your application and delievery and find that it never changes from being processed I found that they started billing me from when application was approved even though i had no phone.. Also found they have been overcharging me on my plan, Not providing what the plan promises (200MB data where I only recieve 50MB.) Try and get through and wait for 40-60 minutes then get connected to an operator who says hello and then drops out... 3 times this happened... What a joke...

I went to Telstra after Vfone would not fix the problem of dropped calls, service interruptions and dismal download speed, only fob me off with tests and stalling (read go away) responses. I kept a Singapore Starhub phone and it would serve as a check to see if Vodafone, Optus or Telstra had service at my home office. It corroborated my assertion Vfone did not have continuous reliable service in my neighborhood. Complaining took too much time, offered insults to my phone skills and was a waste of time. I now want to dump my account but have not done so as I fear another imbroglio. I was with Vodafone for 15 years (remember Digicall?) and it worked well overseas but in the year 2010 it did not work in my neighborhood satisfactorily.

Moved to new address, very bad coverege by Voda, called them but they denied saying "there should be suffecient coverage" and did nothing then they said we will lodge a call for a tech. Asked them what will a tech. do "make reception better in the area?!!!!!!. No answer for 3 weeks so far. VODAFONE is just bad

Vodafone kills me on a daily basis. My Blackberry disconnects and reconnects to the vodafail network more than 10 times a day. SMS and Voicemail notifications are delayed by hours. Calls drop-out all the time.

I just spent nearly a day getting my daughter onto Vodafone pre-paid. The website where I was told to do it didn't work - the link just took you to a 'Page not found'.
I emailed but got no reply so tried phoning Customer Service. Big mistake. Took about 30 minutes to get through, to finally speak to an Indian I could hardly understand. He fixed up the registration, but it still didn't work, so I had to call again (and wait...) so someone else could process the payment. About a week later I got a response to my initial email.
Will go back to Optus. Reluctantly I might add.

I CANNOT CALL OR TEXT MY FRIEND WHO IS ALSO ON VODAFONE. I am charged for texts which simply do not arrive and when I try to call her, even in full reception, it beeps three times and ends the call before it even RINGS!!! Likewise, she can't call or text me either. SO ANNOYING!

Just 3 months ago I finally jumped ship after 16 years with Vodafone. My contract was up and I could see cracks forming so I decided to bite the bullet and try out Telstra for both my iPad and my iPhone 4.

What a relief it has been! No more walking around the house, climbing hills in the country looking for a signal.

What is the point of having a fantastic deal when the most basic of operations cannot be achieved?

I live close to the CBD and rarely make a call on my mobile that doesn't drop out at least once. About 2 weeks ago I had no service for 3 days. This was very worrying as I no longer have a landline and I was therefore unable to be contacted by family overseas when there was a crisis. I have sent numerous emails and made calls to the help desk but am always told to reboot the phone or that there is nothing wrong with the network signal in my area! I feel extremely angry that I am not receiving the service I paid for. I will certainly not be renewing with Vodafone.

I am on the Central Coast of NSW. Over half the time I call out I do not get a connection, just a soft, sad 'beep', and the green call icon turns red, with the message 'call failed'. This despite a 3 bar signal and 3G icon showing. Calls to support, via the totally disfunctional Lara abortion, if they are ever answered, get you a Mumbai caricature Indian reading lies from a script, with no ability to look at your computer record, your account, or anything. We got a data transfer charge of $157 against my wife's account on a day when she was helping her aunt move house, and her phone told her 'no signal' for 23 hours. (This is, by the way, less than 500 metres from the biggest shopping mall on the Central Coast). It took me over six hours of waiting, and inane non-conversations with the useless Mumbai contingent, before I was put on to an actual Australia based person, who was, surprise, surprise, was actually rational and able to think, who reversed the charged, and did a re-calc of our account, from Day 1, whereupon he found we had been overcharged well over $300 in three months.
I am convinced that Vodafone Australia has been deliberately set up to fraudulently rip money out of people in the full knowledge that they can't actually provide an acceptable level of service, and in the expectation that the total opacity, and plain incompetence of their so-called support will deter people sufficiently that they give up complaining.

I have changed both my blackberry and android phone from auto mode to 2G.. because the 3g network is a joke.. it drops out all day long and has no reception most of the time.. or swaps back and forward from 2g to 3g..

959 Someone from NSW thinks vodafone is on hold for way too long at 19 Dec 2010 07:58:24 AM

I have been in contact with Vodafone over the past 2 days. Day one, on hold for 30 minutes, billing answers. I tell them I am not happy with their coverage and they have reneged on their end of the contract, therefore I will not accept and termination fees. I am told that I will need to speak to technical support. On hold for another full hour!!! After half an hour of trouble shooting, I am told I will relieve a call within 48 - 72 hours. No call. I call back. After 45 minutes of being on hold, some yahoo from overseas answers with the statement. 'Welcome to Vodafone, do not believe what you see on the news, it is not true.' WOW!!! Is that how they are training their staff. I beg to differ Vodafone, you do indeed have shocking coverage. Still no resolution, I am moving to another carrier. Shove the termination charge you now where!!!

I am sick of the poor coverage. It is all too common that I don't get calls or messages until an hour or so later. I can't wait to port to Telstra and I will be damned if Voda try to make me pay my ETC. I only have 1 month left but I can't wait any longer. The plan Telstra can offer is half the price, same level of calls and text but more tan double the data limit!!! See you later Vodafone, been a customer for over 5 years, but NEVER again.

We were with three for many years and happy but at renew time I switched to a VF plan (I wanted the HTC Legend) and since then nothing but trouble. Dropped calls, poor reception, no reception, poor customer service and incorrect billing both on my new plan and on the wife's which is still with 3. What a mess. BTW I must say the staff in the shops try their best to help but the phone support (join the kill Lara campaign anyone?) and on line services are bad bad bad.

Can't believe this behemouth of a company doesn't communicate at all with their customers with the easy access to the means for doing so. They are just thieves and will cancel my contract as soon as possible.They have shown nothing but contempt for us. No reception at Church Point where I live and on a recent trip to the north coast towns of South West Rocks was assured by local dealer that Vodafone used Optus infrastructure there but no reception and then again at Wauchope. Goodbye Vodafone

dropped calls if i can actually make any. failure to send or receive text messages. zero data coverage. plus the gall to charge me roaming whilst i'm still in sydney, purely because their own network crapped out and they had to piggyback telstra's.

I live in Mosman and can't use my mobile in my unit, it constantly drops out! I gets text messages over half an hour they have been sent and often my phone never rings, I just get missed call messages! Annoying!

Can't unlock a phone I bought for cash. Calls are dropping out and data is unavailable constantly.
I have been trying to resolve these issues for 1 month now and can't get past the overseas call centre.

The average customers whould never think there complaint should go to the ACCC but now we know. ACCC watch as your complaints get allot higher and stop defending the extreme poor performance by Vodafone Australia. You exist to protect the consumer rights or maybe you have lunch planned with teh head of Vodafone and don't want to annoy him too much.

IN SHORT VODAFONE IS HIDING BEHIND IT'S SIZE AND DESERVE ALL THE COMPLAINTS AND CONSUMERS LEAVING THEIR SERVICE.

ADVICE: HARDEN UP AND PUT AN AUSTRALIAN CALL CENTRE WITH THE ABILITY TO FIX THE CONSUMERS ISSUES FAST............. OPEN YOUR EYES VODAFONE

I was a VF customer for quite a few years. Was getting suspicious of how often I got calls directed to voice mail (and hence charged a fee) when I was in an area with excellent coverage. The rate of calls that would also drop for no reason (and require a re-call with flag fee) also was increasing all the time. The last straw was when I'd get an SMS about a missed call... a week afterwards. Had never signed a conract (pre-paid only) so switching to another carrier was easy. Problems havegone away now.

i have been loyal for 5 years , i got the iphone4, i thought people were getting my emails, then realised they showed up in SENT mail, but were never delivered!! i sold the ip4 and went back to B berry, miles more reliable, VF even confessed on the phone their mail server had been down 3 months, but were NOT telling customers. IF you WANT ACTION THEN REPORT INFORMATION WITHOUT USING SWEAR WORDS, use English, be responsible, like you want them to be

920 Someone from NSW thinks vodafone is Full of failure! at 18 Dec 2010 10:47:43 PM

My phone has a number of dead zones throughout my tiny apartment, often while using 3g I will not get phone calls at all, calls drop out, messages take hours to send and receive. Service is just crap... Loads of free services are offered by vodafone, such a shame that they are worth what we pay for them...

I joined Vodafone on a $99 a month unlimited plan. No contract, just put the sim in my old phone. Call drop outs, no service, on the phone for hours trying to get support. All the problems people report. I was with them for 3 weeks and could not bear it anymore. Move to Telstra. Yesterday I got a final bill from Vodafone for $186!!!!!!!!! I can't get through to customer service to find out how this three weeks of a $99 plan cost $186. Taking them to the TIO. 3 weeks of a terrible experience with Vodapone and the final insult is a $186 bill for three weeks on an unlimited $99 no contract deal. How is this possible? Thank God or whoever I did not sign up on a contract!!!!!!!!!!!

In mobile network or railway network even if service providers have performance commitments with Govt agency these companies use very simple trick to get away with poor service...law of averaging..the commitments are never made for peak time/peak location...for example uncongestion commitments are seldom made for a calculation period less then a day and for a location smaller then a suburb. So in theory there can be peak time chaos at a location but when averaged out over a longer period/ larger area the performance can still be justified as with in limits. Moreover the regulator depends on the honesty of data from service provider. To independently verify the performance specially of a mobile network is extremely expensive exercise.

A network provider may have contractual obligation to customer set at quite low limits but will generally provide quality only because of competition.This means if quality is poor he may not be able to get more customers but it may still be not in breach of existing customer contracts.

When it comes to mobile network. Radio waves by nature are never guaranteed to work all times. To prove that it is not an act of god but it is a poor network can be very difficult for a individual consumer pitched against organised professionals. Customers can be told it is their faulty handset. However service provider will know fault is at their end if many customer face problems.

Vodafone was not keeping up their end of the contract (to provide mobile service). I lodged a complaint with the TIO listing all of my attempts to communicate with the muppets at the call centre and the fobbing off tactics I got back. Got a call from Vodafond the next week saying they would release me from my contract. Don't put up with crap service - lodge a complaint and get out of your contract and move to another carrier!!

Well, my problem is for both my wife and I. I actually went to Telstra and got a new number as I can't cancel my contract and at least didn't want to pay the remaining 9 months in one lump sum. I got offered 1 month credit.
I travel with my Vodafone iPhone 3GS and Telstra HTC Desire and the difference is unbelievable. I can be on the train trying to read news.com.au and it can take several minutes for vodafone to download but Telstra is very quick. When at home both phones perform well with wifi. I receive voice messages / text messages up to 5 days later. a Few months ago I phoned up and spoke to customer support about technical issues and had the following reply : "It could be due to the time difference between Sydney and Melbourne" I am not lying!!!
Can't wait to cancel all vodafone. NEVER AGAIN will I use them.

22 Dec 2010 07:54:00 PM: My Vodafone iPhone 3GS has rubbish reception but my partner's Vodafone HTC never has a problem. There might be something in the handset there.

22 Dec 2010 11:32:07 PM: The iPhone connects to the network differently to HTC. The reason the it's slow is because you got sucked into buying an iPhone, in other words, your fault.

I suspect Vodafail Online and Vodafail Retail are competing for sales sometimes, that's why if you bought your phone Online and try to ask for support in the retail shop, they tend to be un-cooperative. If that's the case, one has to ask Vodafail management on their business model which discourges overall customer support.

You have to wait 30 minutes easy over the phone before talking to them. I waited 45 minutes in one instance. The delivery address in their web form has some smart/dumb logic and does not allow more specific details be placed. As my work place street number is shared by 3 huge CBD building blocks, the first delivery was failed, interestingly I found this out only when I asked them and they have no intention to contact me for more address detail after the first failed delivery. Of the numerous queries over the phone, one operator asked for my contact number and said he'll follow it thru and call me, nothing happens after 2 work days and I have to call (and wait for over 30 minutes again) and to start my problem description again. While you are waiting over the phone, their recorded message sometimes said "you will be attended to shortly" but subsequently said "We are flat out...", so customers are not sure whether they are REALLY progessing in the queue or not. I worked in a service organisation where they are KPIs (Key Performance Indicators) for phone answering service, after a customer waited for 5 minutes, a yellow light blinks for attention, after 10 minutes, a red signal with a noise will be triggered in the call centre so someone (either the supervisor or the manager has to answer the call), I guess this simple customer service mentality was definitely not in Vodafail management's mind, they would probably be spending more energy on where to secure cheaper labour cost of operators over the other side of the globe.

I just love getting URGENT voicemails from people about a day late because my phone failed to ring when they called my phone! (with full bars mind you!). Hello telstra, I'm migrating all my business mobiles next week! B

Tried for 5 days half an hour each day to contact them and get my sim working.No luck so gave up.Also no wireless broadband network at peak times available.Once they get your money your just a piece of crap.

I started experiencing issues with the vodafone network several months ago, and every time I made a call to the customer support, they said either there were no issues or said they were "upgrading" the network.

Now it's just getting worse, really bad in the last 2 months. Calls to my family and work keep dropping out. Can't make a connection to get my work and personal emails. What am I paying $80 a month for again? . . . .

Sick and tired of having calls drop out 2 - 3 - 4 times a phone call. I tang to complain and hey offered me a month free.who cares? A month free of what? I can't rely on my phone for work cos it's service is so intermittent I use a standby phone with telstra I can rely upon. And why is it that call connect, a paid service, can be answered in under 30 secs by an Aussie who cannhelp you, but need a service call a out a bill or to complain AGAIN, and you have to wait 1 hour to get through to India. Not happy Jan. I just want out of my contract so I can be with a provider that actually offers phone service all the time, not just at random

Here I'm thinking I have a fault with my phone, but after looking through this site it may not be the case. Here's my story.

December 1 I was able to receive emails on my Nokia E65, come the 2nd of December I can no longer receive email. I've not changed anything. If I try to re-create my email set-up all I get is a message, "unable to connect to server".

I have about 7 months to go on my contract with Vodafone, I'll definitely be changing providers - plus I'm looking at dumping my crap Nokia - but that's a story for another site.