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think. create. tell a good story.

Rich Harris – Resume

When I’m not spending time with my sons or banging on my drum set, my life long charter is to connect people, inside and outside of my career. With enough creativity and relational intuition to burn for eternity, I have a passion for people, their behavioral patterns, and understand what it takes to pull the heartstrings of current (and potential) customers for any brand in just about any setting through thoughtful storytelling. I’m a customer experience advocate above all in my work and try to focus on connecting with them and making them feel valued in everything I do. As a jack of many marketing trades, I can talk deep technology, shoot professional photos/video at events, and sit down to analyze big data sets when it’s time to illuminate the next key business move.

My responsibility was to ensure that the Seagate brand provides a best-in-class mobile experience for all Seagate customers: consumers and partners.

Responsibilities:

Evaluate key customer entry points for mobile-readiness

Research, assess and implement progressive mobile marketing methods

Keep mobile project roadmap aligned with corporate KPI’s

Highlights:

Launched mobile-ready version of Seagate.com in 14 languages

Launched mobile-ready version of product registration in 14 languages (web)

Developed Mobile App strategy for B2B/B2C customers

Senior Manager, Social Media, Seagate Technology – 2008-2012

Responsible for creatively building a global social media footprint with the goal of deepening customer relationships via thoughtful engagement, storytelling and content on the most popular social channels.

Established new platform, processes for automated builds for multiple products.

Web Release Engineer, Shopping.com (eBay) – 2005

Shopping.com had multiple develop teams working on front-end products and backend/data warehousing systems. I streamlined all the build processes and methodology into a cohesive platform so that all builds/releases were on time and organized.

Highlights:

Successfully assisted in migrating thousands of files and sensitive high profile development projects from CVS to Perforce

Provided version control training to developers and QA teams.

Engineering Webmaster/Tech Lead, Entrust, Inc. – 2000-2003

Established new build/release methodologies across multiple products, organizing the approach for QA/Dev to work more efficiently when testing/developing.