Heat is vented out the top – except on flush mount models where heat is vented from the face – Heats approx. 400-500 sq. ft.

4800 BTUs

Item Details:

Versatility is the word that comes to mind when describing the Amantii Zero Clearance Series 24-In Wall, Corner, or Built In Electric Fireplace. This unique, contemporary unit can be installed one of three ways, built-into your wall, surface mounted on your wall or surface mounted in the corner of your room. Corner installation is a new feature that is a wonderful space saving design and allows you to bring a decorative focus to an otherwise barren, unused area of your room. The fireplace is easy to install no matter how you choose to display it. Additionally, the unit can be simply plugged in or hard-wired depending on your specific needs and application. Featuring dramatic and bright LED lit flame effects, you'll love the mesmerizing motion of the flames as well as the ability to customize the flame color to fit your tastes. A traditional log set comes standard with the fireplace, as well as your choice of either an Ember or Ice Media Bed. Also standard is the flat black glass surround, however for those looking for a unique touch, a curved glass surround can be purchased separately to give you a completely different look.

To help fend off the chill of winter, simply engage the fireplace's supplemental heater to begin enjoying 4800 BTUs of gentle warmth. This comforting heat will fill areas between 400 & 500 Sq. Ft. For your convenience, a multi-function remote control is included with the unit and allows you to operate the heater, and flames from virtually anywhere in your room. Give your home a dramatic improvement with the addition of this remarkable electric fireplace from Amantii.

Features

Perfect for New Construction

LED ember lights in log set

Hard wire ready

*NEW*Thermostat hard wire ready

*NEW*State-of-the-art flameset, with a click of the remote, change the flame from traditional colors such asyellow and orange to more contemporary colors like blue, purple, rose and violet.

*Heat is vented out the top except on flush mount models where heat is vented from the face of the surround

Clean black glass surround

No grills

Latest LED light technology

Front and rear control for flame and heater included

Approx. heating area 400 – 500 sq. ft.

Plug on the left side

Flame operates with or without heat

Remote control for flame and heater

All units come standard with an 11 piece log set and a choice of Ember or Ice decorative media.

Heat is vented out the top – except on flush mount models where heat is vented from the face – Heats approx. 400-500 sq. ft.

4800 BTUs

Item Details:

Versatility is the word that comes to mind when describing the Amantii Zero Clearance Series 24-In Wall, Corner, or Built In Electric Fireplace. This unique, contemporary unit can be installed one of three ways, built-into your wall, surface mounted on your wall or surface mounted in the corner of your room. Corner installation is a new feature that is a wonderful space saving design and allows you to bring a decorative focus to an otherwise barren, unused area of your room. The fireplace is easy to install no matter how you choose to display it. Additionally, the unit can be simply plugged in or hard-wired depending on your specific needs and application. Featuring dramatic and bright LED lit flame effects, you'll love the mesmerizing motion of the flames as well as the ability to customize the flame color to fit your tastes. A traditional log set comes standard with the fireplace, as well as your choice of either an Ember or Ice Media Bed. Also standard is the flat black glass surround, however for those looking for a unique touch, a curved glass surround can be purchased separately to give you a completely different look.

To help fend off the chill of winter, simply engage the fireplace's supplemental heater to begin enjoying 4800 BTUs of gentle warmth. This comforting heat will fill areas between 400 & 500 Sq. Ft. For your convenience, a multi-function remote control is included with the unit and allows you to operate the heater, and flames from virtually anywhere in your room. Give your home a dramatic improvement with the addition of this remarkable electric fireplace from Amantii.

Features

Perfect for New Construction

LED ember lights in log set

Hard wire ready

*NEW*Thermostat hard wire ready

*NEW*State-of-the-art flameset, with a click of the remote, change the flame from traditional colors such asyellow and orange to more contemporary colors like blue, purple, rose and violet.

*Heat is vented out the top except on flush mount models where heat is vented from the face of the surround

Clean black glass surround

No grills

Latest LED light technology

Front and rear control for flame and heater included

Approx. heating area 400 – 500 sq. ft.

Plug on the left side

Flame operates with or without heat

Remote control for flame and heater

All units come standard with an 11 piece log set and a choice of Ember or Ice decorative media.

Our goal is to keep the ordering process as simple as possible. Shipping times vary from 1-3 business days and delivery time varies between 3-10 business days if your fireplace is in stock.

Please read through this instructional guide so you can understand how the process works and what you should expect to happen once you place your order with us.

Order Confirmation:

You will receive an order confirmation email as soon as you place your order. This means that we have authorized your credit card for the purchase and are preparing your order for shipment.

As soon as we receive your order, we automatically reach out to our warehouse to confirm that it is in stock and available for immediate shipment.

If your item is on backorder or unavailable, we will reach out to you via email.

If your item(s) are available for immediate shipment, we will process the charges and submit the order for shipment.

Order Shipment:

If your order is stock and your credit card is approved by our fraud guarantee department, the fireplace ordered will ship within 1-2 business days from the date of your order.

We will send you the tracking information within 24 hours to the email address you provided when checking out.

We ship daily via UPS Ground, Fed Ex Ground, and Freight to the lower 48 states. Most all orders will ship the same day as ordered if the order is submitted before 1pm PST (some exceptions apply, some part & freight orders may not ship until the following day).

Some parts orders and freight shipments are subject to ship the following business day if the order is placed close to the 1pm cut off time.

Shipping costs are included with any unit going ground to the lower 48 states. AK & HI ship by AIR at additional cost.

We do not offer Cash On Delivery.

A phone number is required by the freight company so a delivery appointment can be made.

Failure to provide this at the time of order may cause a delay in delivery as freight items will not be delivered without an appointment.

A delay in delivery may also cause additional storage fees to accrue that will need paid prior to delivery.

Note to international customers: You are responsible for any and all duties or taxes that may apply. (see details below)

Customs, Duties, and Taxes: Import duties, taxes, and charges are not included in the item price or shipping cost. The recipient of an international shipment may be subject to customs brokerage fees, import duties, and taxes after the shipment reaches the destination country. Additional charges are the responsibility of the recipient because we have no control over these government-imposed charges and cannot determine what they may be. Customs policies vary greatly among countries. Therefore, we cannot, and will not, offer advice about taxes in your country. We report the amount of the sale on the Customs form. Please do not ask us to claim less than the actual purchase amount. It is the customer's responsibility to know the legality of the fireplaces ordered in their country. Do not order items that are illegal to import into your country. Laws are different in every country and we cannot keep up with them all. It is your responsibility to check with your Customs office to see if your country permits the shipment of our fireplace to your country.

As the buyer, it is your responsibility to find out that information before you order. Please contact your local customs office for information.

To avoid a delay in receiving your order from customs, consider the following:

Provide us with a phone number where you can be reached by customs when your fireplace arrives. This phone number will be listed on the commercial invoice so customs can reach you to clear your order.

Please do not refuse a shipment or ignore requests from carriers regarding duty and/or tax liability charges. Be aware that most carriers will hold a shipment for 5 days after arrival in your country before they return it to the sender.

We do not refund original shipping charges for goods that are refused for delivery at customs.

We will deduct all additional fees resulting from refused international shipments from your refund.

If we are charged for YOUR taxes and duties on the shipment or incur any penalty or lawsuit related to your order or shipment, we will post the charge to your credit card.

If the package is seized by Customs for any reason and we do not receive the package back, we will NOT issue you a refund since, obviously, local laws and regulations determine the fate of the package. If we do receive the package back after being seized, you are still responsible for the shipping charges and any other fees plus penalties incurred.

We ship via UPS and Fedex for most fireplaces, USPS for small parts and accessories, and freight for large fireplaces.

If you don't receive tracking information from us within six business days of your order confirmation, feel free to follow up with us at support@fireplaceplanet.com

Damages:

Please inspect the packaging of your items when they arrive.

If there are any products damaged upon arrival, you can file a warranty claim to get replacement parts for anything that's damaged.

If your item(s) do arrive damaged, please send photos to support@fireplaceplanet.com and we will process an insurance claim on your behalf.

Cancellations & Refunds:

All orders canceled are subject to an administration fee equal to 15% of the total order amount, whether or not your order has shipped. This is a fee that covers administrative and personnel fees.

If your item is on backorder and you accept the backorder, we will hold your payment until the fireplace ships. If you decide to cancel before a backorder arrives and is processed for shipping, we will not charge a fee.

If you order has shipped, you (the buyer) will be responsible for actual return shipping charges. Refunds will only be issued to the original credit card that you use when placing your order.

Backorders:

Fromtime to time, a fireplace may run out of stock at our warehouse and the website wasn't updated when you placed your order. In that case, we will send you an email right after you place your order notifying you of the backorder, what the expected time for arrival is, and what substitutes are available in case you are interested in getting your product sooner.

The expected arrival time may change due to unforeseen circumstances like a shipment getting held up at the port upon arrival or the factory missing a certain part needed to complete the manufacturing process.

If the arrival time changes on your order, you can let us know whether you would like to keep the order, substitute for a different fireplace, or cancel the order altogether.

Once back orders arrive, we will notify you by email with your estimated ship date and you will receive an email with tracking information within 1-3 business days.

If you have any further questions about the ordering and shipping process, feel free to contact us by email at support@fireplaceplanet.com

We work very hard to ensure that we offer the absolute best prices online. We work with our suppliers to ensure that they set minimum advertised pricing guidelines for all of our competitors. This means that everyone else selling the same product online is supposed to be selling it at the same price. If you find another online store that offers a lower price then us within 30 days of your purchase date please let us know and we will contact the brand to ensure they are not breaking the minimum advertised price policy. If you qualify for a refund, you will be refunded the difference in price to your credit card.

We want you to feel confident that you are getting the absolute best price for the product you are ordering. If you find that our own website has a lower price for the same item you have ordered within 30 days of your purchase date will refund the difference as well.

To request your partial refund, simply email us a link to the product on our website and on our competitor's website, within 30 days from the date of your order and we will process the credit accordingly.

Our 100% Price Guarantee has some limitations:

You must purchase the item from our website before requesting your Price Match Guarantee

Promotions such as rebates and "buy one, get one free" offers are not eligible

The item must be in stock on the competitor's website

The competitor must be an online store, they may not have a retail location

The website can not be a discounter or auction website (ie; eBay, overstock, Walmart, Amazon, etc..)

The competitor must be an Authorized Retailer of the product in question

The Price Match Guarantee includes the item price and the shipping charges, it excludes sales tax

If you want to check if we can price match a product before you place your order, please fill in the form below.

ReturnsOur policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

There are certain situations where only partial refunds are granted (if applicable)Book with obvious signs of useCD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been openedAny item not in its original condition, is damaged or missing parts for reasons not due to our errorAny item that is returned more than 30 days after delivery

Refunds (if applicable)Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)If you haven’t received a refund yet, first check your bank account again.Then contact your credit card company, it may take some time before your refund is officially posted.Next contact your bank. There is often some processing time before a refund is posted.If you’ve done all of this and you still have not received your refund yet, please contact us at ecommerceparadise@gmail.com.

Exchanges (if applicable)We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at ecommerceparadise@gmail.com and send your item to: 123 Main st, beverly hills WY 90210, United States.

GiftsIf the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

We Are Electric Fireplace and Ethanol Fireplace Experts.

We are fireplace specialists. We are passionate about the products we sell, whether it be electric fireplaces, ethanol fireplaces, ethanol fireplace burners, outdoor ethanol bbq's, outdoor fire pits, and fireplace accessories. We are also very passionate about our customers. Our goal is to be the most customer-centric brand in the fireplace market.

Our Happy Customers

Meet our customer Christina...

Christina and her husband are homeowners who recently wanted to upgrade from a classic fireplace to an electric fireplace but didn't know how. We helped them understand why electric fireplace inserts are a great option and were able to direct them to the best insert for their needs and give them a great deal.

Here is what they had to say about their order with us:

Our customers include homeowners and renters, small and large business owners, interior designers, architects, and general contractors working with homeowners or business owners who are seeking to achieve the same ambiance and heating benefits of a traditional fireplace without all the by-products of smoke and flame like messy ash to clean up, carbon dioxide, carbon monoxide, and formaldehyde, or they simply can't add a traditional fireplace to their home.

What sets us apart from the rest?

Large generic retailers lack the specialized knowledge to answer specific questions on assembly warranty and product benefits and features. We know our electric fireplaces and ethanol fireplaces inside and out so we can give you the details and knowledgeable answers to any of the questions that you might have.

OUR COMMITMENT TO YOU

World-class customer service.

FREE shipping to the lower 48 USA on every order and no sales tax outside Wyoming.

We guarantee that our prices are the lowest online.

We have been in business since 2010 and have thousands of satisfied customers, see what they had to say here!

Our Mission: "Keep The World Warm"

At eFireplaceDirect.com, our mission is to Keep The World Warm. Electric fireplaces and ethanol fireplaces have allowed homeowners to have the same ambiance and heating benefits of a traditional fireplace without all the negative side effects of wood flame and smoke. We believe electric fireplaces and ethanol fireplaces are revolutionizing the way people create a comfortable living atmosphere in their home. With the increasing popularity of the electric fireplaces and ethanol fireplaces, everybody's specific needs can be met.

We provide the following value-added benefits with every order:

100% Secure Shopping

We Value Your Privacy

Trusted Brand Names

Authorized Online Dealer

Hassle-Free Returns

Free Shipping Every day

Low Price Guarantee

Satisfaction Guarantee

Courteous Sales Experts

WORRIED ABOUT PRICE?

We are an authorized dealer for our suppliers and we ship directly from their warehouse.

With the lowest prices guaranteed we cut out the cost of maintaining a brick-and-mortar store and we pass the savings directly on to you.

We understand buying a fireplace is a significant investment so we want to make the buying process as easy as possible for you.

Go ahead and place your order today and if you have any questions give us a call or email us at support@efireplacedirect.com.

MEET THE FOUNDERS

The owners, Trevor and Juliana, started eFireplaceDirect.com to help those who want to have the same ambiance and heating benefits of a traditional fireplace without all the negative side effects of wood flame and smoke.

In 2010, Trevor was introduced to electric fireplaces when his mom didn't have an affordable heat source to stay warm in her living room through the winter months in Montana and wanted a way to add a fireplace to her manufactured home that she was renting. She discovered electric fireplaces online but couldn't find a website that offered a great enough selection or a proper buying guide to make sense of all the different options. She asked Trevor for his advice and since he is an entrepreneur and marketing professional, he felt there was a big need for a better website to help people understand the benefits and features of electric fireplaces and ethanol fireplaces and which one is the best for their needs. Up until this point, Trevor had no idea electric fireplaces even existed. He did some searching online but couldn't find an online store that was easy to shop or had a wide-selection and educational articles to help him learn about electric fireplaces and ethanol fireplaces. He decided to start a brand new website called eFireplaceDirect.com, the one you're on right now, to help those who want to shop, browse, and learn all in one place.

Today, we stay true to our roots and are online-only. We plan to stay that way in order to offer our customers the lowest possible factory-direct prices, fastest shipping times, and world-class customer service by phone, email, and live chat. Operating online-only means we can offer all this without sacrificing any of the things that made us excited to start this business in the first place like being able to travel and help people all over the world.

How We Give Back To The Community:

We love to give back to our community. From helping the homeless warm to in-person fireplace community classes, we've done it all. Our love for keeping people warm extends far beyond our local community. We want to help the world. We've partnered with the Operation Warm to help people in the USA live a better life with the help of providing coats for kids. It's amazing what a difference a coat can make to a person's life. Watch this video to learn more about what Operation Warm does for the communities in the USA.

We donate a portion of our profits each month to Operation Warm. All proceeds go to help the children of impoverished communities stay warm in the winter, get winter coats, and help themselves create a better life.

CONTACT US

You can call our customer support team from 9am-5pm EST Monday-Friday at (800) 715-9152.

You can chat live with our customer support team 24 hours a day, 7 days a week, just look for the button in the lower-right corner that says "Chat with our support."

You can email our customer support team: support@efireplacedirect.com and we will reply within 1-2 hours during regular business hours.

You can write to us: 30 N. Gould St, Suite 7686 Sheridan, WY 82801

We hope you enjoy shopping our electric fireplaces and ethanol fireplaces as much as we enjoy offering them to you. If you have any questions or comments, please don’t hesitate to contact us.

If you want to learn more about electric fireplaces and ethanol fireplaces, why you should get one, what they are, how they work, and when the best time to get one is, check out our electric fireplace buyers guide, our ethanol fireplace buyers guide, our ethanol burner buyers guide, or our outdoor fire pits buyers guide.

Financing is available for any of the items available through Fireplace Planet through Paypal. Simply select Paypal during checkout and choose “Paypal credit.” You’ll be prompted to fill out an application form. To learn more, just click the banner.

If you have any questions about financing or would like to place an order over the phone, feel free to contact us toll-free at 1-800-976-4770 or email us at:

Heat is vented out the top – except on flush mount models where heat is vented from the face – Heats approx. 400-500 sq. ft.

4800 BTUs

Item Details:

Versatility is the word that comes to mind when describing the Amantii Zero Clearance Series 24-In Wall, Corner, or Built In Electric Fireplace. This unique, contemporary unit can be installed one of three ways, built-into your wall, surface mounted on your wall or surface mounted in the corner of your room. Corner installation is a new feature that is a wonderful space saving design and allows you to bring a decorative focus to an otherwise barren, unused area of your room. The fireplace is easy to install no matter how you choose to display it. Additionally, the unit can be simply plugged in or hard-wired depending on your specific needs and application. Featuring dramatic and bright LED lit flame effects, you'll love the mesmerizing motion of the flames as well as the ability to customize the flame color to fit your tastes. A traditional log set comes standard with the fireplace, as well as your choice of either an Ember or Ice Media Bed. Also standard is the flat black glass surround, however for those looking for a unique touch, a curved glass surround can be purchased separately to give you a completely different look.

To help fend off the chill of winter, simply engage the fireplace's supplemental heater to begin enjoying 4800 BTUs of gentle warmth. This comforting heat will fill areas between 400 & 500 Sq. Ft. For your convenience, a multi-function remote control is included with the unit and allows you to operate the heater, and flames from virtually anywhere in your room. Give your home a dramatic improvement with the addition of this remarkable electric fireplace from Amantii.

Features

Perfect for New Construction

LED ember lights in log set

Hard wire ready

*NEW*Thermostat hard wire ready

*NEW*State-of-the-art flameset, with a click of the remote, change the flame from traditional colors such asyellow and orange to more contemporary colors like blue, purple, rose and violet.

*Heat is vented out the top except on flush mount models where heat is vented from the face of the surround

Clean black glass surround

No grills

Latest LED light technology

Front and rear control for flame and heater included

Approx. heating area 400 – 500 sq. ft.

Plug on the left side

Flame operates with or without heat

Remote control for flame and heater

All units come standard with an 11 piece log set and a choice of Ember or Ice decorative media.

Our goal is to keep the ordering process as simple as possible. Shipping times vary from 1-3 business days and delivery time varies between 3-10 business days if your fireplace is in stock.

Please read through this instructional guide so you can understand how the process works and what you should expect to happen once you place your order with us.

Order Confirmation:

You will receive an order confirmation email as soon as you place your order. This means that we have authorized your credit card for the purchase and are preparing your order for shipment.

As soon as we receive your order, we automatically reach out to our warehouse to confirm that it is in stock and available for immediate shipment.

If your item is on backorder or unavailable, we will reach out to you via email.

If your item(s) are available for immediate shipment, we will process the charges and submit the order for shipment.

Order Shipment:

If your order is stock and your credit card is approved by our fraud guarantee department, the fireplace ordered will ship within 1-2 business days from the date of your order.

We will send you the tracking information within 24 hours to the email address you provided when checking out.

We ship daily via UPS Ground, Fed Ex Ground, and Freight to the lower 48 states. Most all orders will ship the same day as ordered if the order is submitted before 1pm PST (some exceptions apply, some part & freight orders may not ship until the following day).

Some parts orders and freight shipments are subject to ship the following business day if the order is placed close to the 1pm cut off time.

Shipping costs are included with any unit going ground to the lower 48 states. AK & HI ship by AIR at additional cost.

We do not offer Cash On Delivery.

A phone number is required by the freight company so a delivery appointment can be made.

Failure to provide this at the time of order may cause a delay in delivery as freight items will not be delivered without an appointment.

A delay in delivery may also cause additional storage fees to accrue that will need paid prior to delivery.

Note to international customers: You are responsible for any and all duties or taxes that may apply. (see details below)

Customs, Duties, and Taxes: Import duties, taxes, and charges are not included in the item price or shipping cost. The recipient of an international shipment may be subject to customs brokerage fees, import duties, and taxes after the shipment reaches the destination country. Additional charges are the responsibility of the recipient because we have no control over these government-imposed charges and cannot determine what they may be. Customs policies vary greatly among countries. Therefore, we cannot, and will not, offer advice about taxes in your country. We report the amount of the sale on the Customs form. Please do not ask us to claim less than the actual purchase amount. It is the customer's responsibility to know the legality of the fireplaces ordered in their country. Do not order items that are illegal to import into your country. Laws are different in every country and we cannot keep up with them all. It is your responsibility to check with your Customs office to see if your country permits the shipment of our fireplace to your country.

As the buyer, it is your responsibility to find out that information before you order. Please contact your local customs office for information.

To avoid a delay in receiving your order from customs, consider the following:

Provide us with a phone number where you can be reached by customs when your fireplace arrives. This phone number will be listed on the commercial invoice so customs can reach you to clear your order.

Please do not refuse a shipment or ignore requests from carriers regarding duty and/or tax liability charges. Be aware that most carriers will hold a shipment for 5 days after arrival in your country before they return it to the sender.

We do not refund original shipping charges for goods that are refused for delivery at customs.

We will deduct all additional fees resulting from refused international shipments from your refund.

If we are charged for YOUR taxes and duties on the shipment or incur any penalty or lawsuit related to your order or shipment, we will post the charge to your credit card.

If the package is seized by Customs for any reason and we do not receive the package back, we will NOT issue you a refund since, obviously, local laws and regulations determine the fate of the package. If we do receive the package back after being seized, you are still responsible for the shipping charges and any other fees plus penalties incurred.

We ship via UPS and Fedex for most fireplaces, USPS for small parts and accessories, and freight for large fireplaces.

If you don't receive tracking information from us within six business days of your order confirmation, feel free to follow up with us at support@fireplaceplanet.com

Damages:

Please inspect the packaging of your items when they arrive.

If there are any products damaged upon arrival, you can file a warranty claim to get replacement parts for anything that's damaged.

If your item(s) do arrive damaged, please send photos to support@fireplaceplanet.com and we will process an insurance claim on your behalf.

Cancellations & Refunds:

All orders canceled are subject to an administration fee equal to 15% of the total order amount, whether or not your order has shipped. This is a fee that covers administrative and personnel fees.

If your item is on backorder and you accept the backorder, we will hold your payment until the fireplace ships. If you decide to cancel before a backorder arrives and is processed for shipping, we will not charge a fee.

If you order has shipped, you (the buyer) will be responsible for actual return shipping charges. Refunds will only be issued to the original credit card that you use when placing your order.

Backorders:

Fromtime to time, a fireplace may run out of stock at our warehouse and the website wasn't updated when you placed your order. In that case, we will send you an email right after you place your order notifying you of the backorder, what the expected time for arrival is, and what substitutes are available in case you are interested in getting your product sooner.

The expected arrival time may change due to unforeseen circumstances like a shipment getting held up at the port upon arrival or the factory missing a certain part needed to complete the manufacturing process.

If the arrival time changes on your order, you can let us know whether you would like to keep the order, substitute for a different fireplace, or cancel the order altogether.

Once back orders arrive, we will notify you by email with your estimated ship date and you will receive an email with tracking information within 1-3 business days.

If you have any further questions about the ordering and shipping process, feel free to contact us by email at support@fireplaceplanet.com

We work very hard to ensure that we offer the absolute best prices online. We work with our suppliers to ensure that they set minimum advertised pricing guidelines for all of our competitors. This means that everyone else selling the same product online is supposed to be selling it at the same price. If you find another online store that offers a lower price then us within 30 days of your purchase date please let us know and we will contact the brand to ensure they are not breaking the minimum advertised price policy. If you qualify for a refund, you will be refunded the difference in price to your credit card.

We want you to feel confident that you are getting the absolute best price for the product you are ordering. If you find that our own website has a lower price for the same item you have ordered within 30 days of your purchase date will refund the difference as well.

To request your partial refund, simply email us a link to the product on our website and on our competitor's website, within 30 days from the date of your order and we will process the credit accordingly.

Our 100% Price Guarantee has some limitations:

You must purchase the item from our website before requesting your Price Match Guarantee

Promotions such as rebates and "buy one, get one free" offers are not eligible

The item must be in stock on the competitor's website

The competitor must be an online store, they may not have a retail location

The website can not be a discounter or auction website (ie; eBay, overstock, Walmart, Amazon, etc..)

The competitor must be an Authorized Retailer of the product in question

The Price Match Guarantee includes the item price and the shipping charges, it excludes sales tax

If you want to check if we can price match a product before you place your order, please fill in the form below.

ReturnsOur policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

There are certain situations where only partial refunds are granted (if applicable)Book with obvious signs of useCD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been openedAny item not in its original condition, is damaged or missing parts for reasons not due to our errorAny item that is returned more than 30 days after delivery

Refunds (if applicable)Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)If you haven’t received a refund yet, first check your bank account again.Then contact your credit card company, it may take some time before your refund is officially posted.Next contact your bank. There is often some processing time before a refund is posted.If you’ve done all of this and you still have not received your refund yet, please contact us at ecommerceparadise@gmail.com.

Exchanges (if applicable)We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at ecommerceparadise@gmail.com and send your item to: 123 Main st, beverly hills WY 90210, United States.

GiftsIf the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

We Are Electric Fireplace and Ethanol Fireplace Experts.

We are fireplace specialists. We are passionate about the products we sell, whether it be electric fireplaces, ethanol fireplaces, ethanol fireplace burners, outdoor ethanol bbq's, outdoor fire pits, and fireplace accessories. We are also very passionate about our customers. Our goal is to be the most customer-centric brand in the fireplace market.

Our Happy Customers

Meet our customer Christina...

Christina and her husband are homeowners who recently wanted to upgrade from a classic fireplace to an electric fireplace but didn't know how. We helped them understand why electric fireplace inserts are a great option and were able to direct them to the best insert for their needs and give them a great deal.

Here is what they had to say about their order with us:

Our customers include homeowners and renters, small and large business owners, interior designers, architects, and general contractors working with homeowners or business owners who are seeking to achieve the same ambiance and heating benefits of a traditional fireplace without all the by-products of smoke and flame like messy ash to clean up, carbon dioxide, carbon monoxide, and formaldehyde, or they simply can't add a traditional fireplace to their home.

What sets us apart from the rest?

Large generic retailers lack the specialized knowledge to answer specific questions on assembly warranty and product benefits and features. We know our electric fireplaces and ethanol fireplaces inside and out so we can give you the details and knowledgeable answers to any of the questions that you might have.

OUR COMMITMENT TO YOU

World-class customer service.

FREE shipping to the lower 48 USA on every order and no sales tax outside Wyoming.

We guarantee that our prices are the lowest online.

We have been in business since 2010 and have thousands of satisfied customers, see what they had to say here!

Our Mission: "Keep The World Warm"

At eFireplaceDirect.com, our mission is to Keep The World Warm. Electric fireplaces and ethanol fireplaces have allowed homeowners to have the same ambiance and heating benefits of a traditional fireplace without all the negative side effects of wood flame and smoke. We believe electric fireplaces and ethanol fireplaces are revolutionizing the way people create a comfortable living atmosphere in their home. With the increasing popularity of the electric fireplaces and ethanol fireplaces, everybody's specific needs can be met.

We provide the following value-added benefits with every order:

100% Secure Shopping

We Value Your Privacy

Trusted Brand Names

Authorized Online Dealer

Hassle-Free Returns

Free Shipping Every day

Low Price Guarantee

Satisfaction Guarantee

Courteous Sales Experts

WORRIED ABOUT PRICE?

We are an authorized dealer for our suppliers and we ship directly from their warehouse.

With the lowest prices guaranteed we cut out the cost of maintaining a brick-and-mortar store and we pass the savings directly on to you.

We understand buying a fireplace is a significant investment so we want to make the buying process as easy as possible for you.

Go ahead and place your order today and if you have any questions give us a call or email us at support@efireplacedirect.com.

MEET THE FOUNDERS

The owners, Trevor and Juliana, started eFireplaceDirect.com to help those who want to have the same ambiance and heating benefits of a traditional fireplace without all the negative side effects of wood flame and smoke.

In 2010, Trevor was introduced to electric fireplaces when his mom didn't have an affordable heat source to stay warm in her living room through the winter months in Montana and wanted a way to add a fireplace to her manufactured home that she was renting. She discovered electric fireplaces online but couldn't find a website that offered a great enough selection or a proper buying guide to make sense of all the different options. She asked Trevor for his advice and since he is an entrepreneur and marketing professional, he felt there was a big need for a better website to help people understand the benefits and features of electric fireplaces and ethanol fireplaces and which one is the best for their needs. Up until this point, Trevor had no idea electric fireplaces even existed. He did some searching online but couldn't find an online store that was easy to shop or had a wide-selection and educational articles to help him learn about electric fireplaces and ethanol fireplaces. He decided to start a brand new website called eFireplaceDirect.com, the one you're on right now, to help those who want to shop, browse, and learn all in one place.

Today, we stay true to our roots and are online-only. We plan to stay that way in order to offer our customers the lowest possible factory-direct prices, fastest shipping times, and world-class customer service by phone, email, and live chat. Operating online-only means we can offer all this without sacrificing any of the things that made us excited to start this business in the first place like being able to travel and help people all over the world.

How We Give Back To The Community:

We love to give back to our community. From helping the homeless warm to in-person fireplace community classes, we've done it all. Our love for keeping people warm extends far beyond our local community. We want to help the world. We've partnered with the Operation Warm to help people in the USA live a better life with the help of providing coats for kids. It's amazing what a difference a coat can make to a person's life. Watch this video to learn more about what Operation Warm does for the communities in the USA.

We donate a portion of our profits each month to Operation Warm. All proceeds go to help the children of impoverished communities stay warm in the winter, get winter coats, and help themselves create a better life.

CONTACT US

You can call our customer support team from 9am-5pm EST Monday-Friday at (800) 715-9152.

You can chat live with our customer support team 24 hours a day, 7 days a week, just look for the button in the lower-right corner that says "Chat with our support."

You can email our customer support team: support@efireplacedirect.com and we will reply within 1-2 hours during regular business hours.

You can write to us: 30 N. Gould St, Suite 7686 Sheridan, WY 82801

We hope you enjoy shopping our electric fireplaces and ethanol fireplaces as much as we enjoy offering them to you. If you have any questions or comments, please don’t hesitate to contact us.

If you want to learn more about electric fireplaces and ethanol fireplaces, why you should get one, what they are, how they work, and when the best time to get one is, check out our electric fireplace buyers guide, our ethanol fireplace buyers guide, our ethanol burner buyers guide, or our outdoor fire pits buyers guide.

Like us on Facebook

Follow us on Pinterest

Financing is available for any of the items available through Fireplace Planet through Paypal. Simply select Paypal during checkout and choose “Paypal credit.” You’ll be prompted to fill out an application form. To learn more, just click the banner.

If you have any questions about financing or would like to place an order over the phone, feel free to contact us toll-free at 1-800-976-4770 or email us at: