The role will require you to: -Managing and implementing changes - small to medium scale changes to skills based call routing -Incident resolution - supporting investigation and resolution of service impacting incidents on all of the technologies listed above -Vendor Liaison - acting as point of contact for customer enquiries and small to medium scale changes -Producing reports - producing weekly performance and availability stats from supported technologies -Problem investigation - supporting investigation and resolution of longer term issues on all of the technologies listed above

If you are interested please apply with your up to date CV and I will call you to discuss your suitability.