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September 2017

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All of the ColDesi products are sold to small and large custom apparel companies that produce items like embroidered polo’s for businesses, printed custom t-shirts and rhinestone wear for schools, charities and online retailers.

The new ColDesi Support Site is a best in class portal that allows current customers to quickly and easily find answers to common questions and even video instructions on repair and maintenance.

According to Joe Centrone, Service Manager, the new site has the most cutting edge training options in the industry. “We are the first to offer this kind of online, self-paced training that’s designed to get a novice up and running on their new equipment”. The company offers self-paced training for the new ProSpangle Spangle Transfer machine now, and is adding product lines over the next several months.

The support site contains over 350 pages of useful, current documents to support customers as well as hundreds of videos. “Every time a customer calls or e-mails us with a question, we put it on our list to record a video solution” commented Mr. Centrone.

ColDesi also announced that this new resource would be open to the public, not just restricted to ColDesi customers. According to Scott Colman, President of ColDesi, Inc. “We want every owner of SWF embroidery machines, DTG Printers, CAMS rhinestone machine owners and ProSpangle users to be up and running and being profitable every day. We want to share as much information as we can to help them be successful.”