A resolution
requesting all department heads of the Metropolitan Government to instruct their
employees to respond in a timely manner to all constituent services requests
initiated by the Metropolitan Council Office.

WHEREAS, the Metropolitan
Council Office employs a constituent services officer to receive and process
complaints and requests for services made by residents of Nashville and Davidson
County; and

WHEREAS, once a
request for service is received by the Council Office, notice is sent to a contact
person at the agency or department responsible for handling the request; and

WHEREAS, Members
of Council are often having difficulty receiving responses to the requests submitted
by the Council Office from certain Metropolitan Government departments; and

WHEREAS, Metropolitan
Government taxpayers deserve the courtesy of receiving a response to their requests
for services, even if the department or agency is unable to remedy the situation
or provide the requested assistance; and

WHEREAS, it is
fitting and proper that all Metropolitan Government department heads instruct
their employees to respond to these constituent requests in a timely manner
so that the information can be relayed by the Council Office to the constituents.

NOW, THEREFORE,
BE IT RESOLVED BY THE COUNCIL OF THE METROPOLITAN GOVERNMENT OF NASHVILLE AND
DAVIDSON COUNTY:

Section 1. That
the Metropolitan County Council hereby goes on record as requesting all department
heads of the Metropolitan Government to instruct their employees to respond
in a timely manner to all constituent services requests initiated by the Metropolitan
Council Office.

Section 2. The
Metropolitan Clerk is directed to send a copy of this Resolution to each department
head of the Metropolitan Government.

Section 3. That
this Resolution shall take effect from and after its adoption, the welfare of
The Metropolitan Government of Nashville and Davidson County requiring it.