TripAdvisor Traveler Rating:

“Noisy and out dated.”

At 4:30 in the morning my whole family got waken up by a loud arguement between a guest and the night manager. It lasted for 30 minutes. The whole hotel could use a face lift.

Read management response to this review.

Management response from HospitalityMgr, Manager

Thank you for taking the time to bring these issues to my attention. It is the goal of our entire team to provide our guests with the best customer service available and I appreciate you providing me with a area of opportunity for us. We sincerely hope that this remote incident does not deter you from returning to our hotel ad giving us another chance to redeem ourselves. I invite you to call the hotel and discuss this with me directly if you would like to and we hope to see you again if you return to Cedar Falls.
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