Closing your account

Orders to close an account will be processed on the first business day (excluding holidays) after it is received or later, but not more than three business days after the order is received.

The requested date for cut-off must be the same date you place your order or later. We cannot process orders with a retroactive cut-off date. We can process orders with a future cut-off date.

Only the account owner is authorized to close the account.

In the event the account owner is deceased, a certified copy of the death certificate is required for another party to close the account.

If the account owner cannot close the account due to unforeseen circumstances, a durable power of attorney is required for another party to close the account.

Requests for Final may be submitted online through this website, dropped off at the office, e-mailed to info@smithswater.com, faxed to 334-298-6412, or mailed to Smiths Water & Sewer Authority, P.O. Box 727, Smiths Station, AL, 36877.

No orders to close an account will be accepted over the phone.

When submitting your order to close your account by any method, other than in person at the SWSA office, it is the account owner’s responsibility to follow up on a submitted order to verify that the order has been received.

A meter reading will be taken and you will receive a final bill statement for water registered through the meter since your last billing. The final bill statement will be mailed to the forwarding address you provide on your order.

Final bill balances are NOT automatically deducted from your checking account if you participate in Auto Pay. A final statement will be mailed to the forwarding address you provide.

Any final bill balance 30 days or more past due may be sent to a collection agency for collection action.