Complex Help Desk Settings

Customize your Help Desk with complex settings. Create email templates for auto-replies and include corporate logos, signatures and more. You can also configure you projects for automatic ticket assignment and set specific SLAs.

Key features:

Definition of SLAs: ordering, resending, e-mail generated

Help Desk project set up for all tickets

Send ticket updates to external emails

Mail templates

Header and footer customization

Automatic ticket updating

Ticket owner field keeps information about the responsible support agent for the successful final delivery of the solution