(5 days)Version 10.0Overview
Administering Cisco Unified Contact Center Enterprise, Part 1 (AUCCE1) is a 5 day instructor-led course presented by training partners to system engineers and customers who will be involved with "Day 2" support of a UCCE solution deployed in a CVP comprehensive environment. This course describes the requirements, resources and tools needed to perform routine adds, moves and changes in the inbound/outbound UCCE environment. This course is intended for those administering the solution, or who may be responsible for Level 1-2 support of the solution.

Objectives
Upon completing this course, the learner will be able to meet these overall objectives:
Identify the basic components and operations of the Unified CCE solution.
Configure and script a basic UCCE CVP deployment.
Perform the ICM configuration tasks required to support basic agent functionality.
Build and test a basic ICM script utilizing microapps.
Configure and script UCCE to support reporting requirements, precision queuing and RONA.
Deploy the CVP VXML component in a Unified CCE solution successfully.
Generate basic reports using Cisco Unified IC.

Prerequisites
The knowledge and skills that a learner must have before attending this course are as follows:
Basic knowledge of Microsoft software such as, Windows Active Directory, Windows Server, SQL Server and other Microsoft client operating systems is helpful but not required
Basic knowledge of Cisco networking components such as routers and switches is helpful but not required
Working knowledge of Unified Communications Manager and Voice Gateways
Basic understanding of contact center operations

Who Should Attend
The primary audience for this course is as follows:
The target audience for this course is channel partners and field support personnel who are responsible for sales, implementation or administration of a Cisco Unified Contact Center and VRU implementation in customer enterprise networks, specifically individuals filling these roles.
Day 1 and Day 2 support personnel.

The secondary audience for this course is as follows:
Managers overseeing UCCE deployments