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2 Agilent Technologies, Inc All rights reserved. No part of this manual may be reproduced in any form or by any means (including electronic storage and retrieval or translation into a foreign language) without prior agreement and written consent from Agilent Technologies, Inc. as governed by United States and international copyright laws. Additional Notices The material contained in this document is subject to change without notice. Agilent Technologies makes no warranty of any kind with regard to this material, including, but not limited to, the implied warranties of merchantability and fitness for a particular purpose. Agilent Technologies shall not be liable for errors contained herein or for incidental or consequential damages in connection with the furnishing, performance, or use of this material. Adobe, Acrobat are U.S. registered trademarks of Adobe Systems Incorporated. Notepad, WordPad, Excel, Windows, and Microsoft are U.S. registered trademarks of Microsoft Corporation. Other trademarks and copyrights are owned by the respective companies mentioned in this document.

7 Chapter 1: Overview of the ITF Software Solutions: Overview Overview This chapter provides you with an overview of the ITF Software Solutions architecture and components. The framework that the ITF architecture provides for communication between the testers and the ITF server is discussed. You will also gain an understanding of how the software components function in this framework to provide a comprehensive solution for managing your testers. Agilent Technologies Agilent ITF Software Solutions Reference Guide 1-2

9 Chapter 1: Overview of the ITF Software Solutions: Architecture of the Intelligent Test Framework 3.1 Key Features of ITF 3.1 Architecture The following are the key features of the ITF 3.1 architecture: Software version of ITF server Introduction of Agent framework on both ITF server and testers More testers supported by a single ITF server Reliable and efficient transmission of test results from testers to ITF server Improvement in performance of ART and AQT Improved Lifetime Management Engine No breaking of file even if network fails Improved database design Fine-tuned AQT queries The ITF Agent process, which contains all agents, will collect test results from the directory and send it to ITF server. If the network fails or if the ITF server is down, the Agent process will try to resend the test results until it is successful. The ITF Agent will connect the ITF server using port The user can change the port number by setting some configuration files. The ITF Agent also opens port 7331 on the tester to service requests. Similarly, you can change this port number by setting configuration files. The communication between the ITF Agent and the ITF Server is two-way. ITF 3.1 Server and Tester Communication Figure 1-2 shows us the flow of communication between the ITF Server and the various testers. In each type of testers, there are two processes running and one directory for the temporary stage of test result files. The temporary directory will guarantee that test results are safely stored before it is sent to ITF server. Native processes (gc3070, BoardSend, TRCmdPro) will send the test result to some directory when a test or inspection is done. Agilent Technologies Agilent ITF Software Solutions Reference Guide 1-4

11 Chapter 1: Overview of the ITF Software Solutions: Architecture of the Intelligent Test Framework 3.1 ITF 3.1 Server and ART/AQT Communication Figure 1-3 shows us the flow of communication between the ITF Server, ART and AQT. The ART and AQT applications will continue communication with ITF in RMI protocol using port ART will download ART files, Cad Files and Images files in row TCP/IP socket. ART will download files by the ITF Agent using port There is no change in the communication from AQT to ITF. The System Administration Client module can still be assessed by web browser on port The user can change this port number by following the procedure found in Changing the Web Application Port Number of the ITF Server. Agilent Technologies Agilent ITF Software Solutions Reference Guide 1-6

13 Chapter 1: Overview of the ITF Software Solutions: ITF Server and System Administration ITF Server and System Administration The ITF Administration System is a browser-based application used to configure system properties, such as user access, repair configurations and framework services, within the Agilent Repair Tool, the Agilent Quality Tool, and other ITF applications. The purpose of the ITF Administration System is to provide security and control functionality for the following items: Users Agilent Repair Tool Agilent Quality Tool Agilent Intelligent Test Framework The ITF Administration System Help files allow you to quickly and easily find information about the ITF Administration System. Click any topic in the Help Table of Contents for information on that topic. NOTE The ITF Administration System can only be run from the ITF Server or a Client PC. Agilent Technologies Agilent ITF Software Solutions Reference Guide 1-8

14 Chapter 1: Overview of the ITF Software Solutions: ITF Software Applications ITF Software Applications The following subsections provide a brief introduction to the applications found in the ITF Software Solutions. Agilent Repair Tool The Agilent Repair Tool (ART) is a printed circuit board repair tool that supports a common graphical user interface for all three types of Agilent Technologies automated inspection systems: X-ray (AXI), Optical (AOI), and in-circuit test (ICT). With this tool, operators can leverage skills, knowledge, and training across AXI, AOI and ICT repair loops. This increases the efficiency of repair and provides a more consistent method for reporting repair efforts. Agilent Quality Tool The Agilent Quality Tool is a statistical process control and quality control (SPC/SQC) tool for the Agilent 5DX and Agilent SJ Series test systems. The Agilent Quality Tool provides quick and easy access to actionable information on quality, line throughput, and false calls. When the Agilent Quality Tool is used in conjunction with the Agilent Repair Tool and Agilent test and inspection systems, you can apply SPC and SQC methods to improve assembly and test processes. These process improvements can help you meet your company's targeted quality levels. Agilent Technologies Agilent ITF Software Solutions Reference Guide 1-9

15 2 Changing Preset Values In this chapter... Overview, 2-2 Changing the Port Number of the ITF Server, 2-3 Changing the Web Application Port Number of the ITF Server, 2-4 Changing the ITF Server Name and Port Number stored on the Tester Controller, 2-5 Changing the Port Number of the Agent on the Tester Controller, 2-6 Agilent Technologies Agilent ITF Software Solutions Reference Guide 2-1

17 Chapter 2: Changing Preset Values: Changing the Port Number of the ITF Server Changing the Port Number of the ITF Server The ITF port number is used to enable communication between the ITF Server and tester controllers. The default value of the ITF port number is If you need to change this value, do the following. NOTE Make sure you update the tester controller to connect to the new port. For instructions, see Changing the ITF Server Name and Port Number stored on the Tester Controller. 7 Restart the ITF services. a Browse to the installed ITF folder on the ITF server. b Go to the bin subfolder. c Double-click the file, StartServices.bat. 1 Stop the ITF services on the ITF server. a Browse to the installed ITF folder on the ITF server. b Go to the bin subfolder. c Double-click the file, StopServices.bat. 2 Go to the storage\agentcontainerroot\agent\ AgentNetServer within the ITF folder. 3 Open the file, config.properties, with a text editor. 4 Search for the text string, port=<nnnn>, where <nnnn> represents the current port number in use. For example, port= Modify the value for the port number to your desired setting. 6 Save and close the file. Agilent Technologies Agilent ITF Software Solutions Reference Guide 2-3

18 Chapter 2: Changing Preset Values: Changing the Web Application Port Number of the ITF Server Changing the Web Application Port Number of the ITF Server The web application port number is the access port for the Administration System. If you need to change the web application port number, do the following. 1 Stop the ITF services on the ITF server. a Browse to the installed ITF folder on the ITF server. b Go to the bin subfolder. c Double-click the file, StopServices.bat. 2 Go to the C:\Agilent\ITFSS3.1\ITF\tomcat\ jakarta-tomcat \conf folder. 3 Open the file, server.xml, with a text editor. 4 Search for the text string, port= <nn>, where <nn> represents the current port number in use. For example, port= Modify the value for the port number to your desired setting. 6 Save and close the file. 7 Restart the ITF services. a Browse to the installed ITF folder on the ITF server. b Go to the bin subfolder. c Double-click the file, StartServices.bat. Agilent Technologies Agilent ITF Software Solutions Reference Guide 2-4

19 Chapter 2: Changing Preset Values: Changing the ITF Server Name and Port Number stored on the Tester Controller Changing the ITF Server Name and Port Number stored on the Tester Controller To enable the tester controller to recognize the ITF Server, the tester controller stores the values of the ITF Server name and port number in the config.properties file. If you want to connect the tester controller to a different ITF Server, you need to update these values. To do so: 1 Log on to the tester controller with Administrator privileges. 2 Stop the Agent service. a Browse to the installed Agent folder on the tester controller. The default path is C:\Agilent\ITFSS3.1\Agent. b Go to the bin subfolder. c Double-click the file, StopServices.bat. 3 Browse back to the Agent folder. 4 Go to the storage\agentcontainerroot\agent \_Proxy folder within the Agent folder. 5 Open the file, config.properties, with a text editor. 6 To edit the ITF server name, search for the text string, server=<aaa> where <aaa> represents the current server name in use. For example, server=itf1. Modify the server name to your desired setting. 7 To edit the ITF server port number, search for the text string, port=<nnnn> where <nn> represents the current port number in use. For example, port=7331. Modify the value for the port number to your desired setting. 8 Save and close the file. 9 Restart the Agent services. a Browse back to the Agent folder. b Go to the bin subfolder. c Double-click the file, StartServices.bat. Agilent Technologies Agilent ITF Software Solutions Reference Guide 2-5

20 Chapter 2: Changing Preset Values: Changing the Port Number of the Agent on the Tester Controller Changing the Port Number of the Agent on the Tester Controller NOTE This section does not apply to Agilent ICT UX tester controllers. The port number of the tester agent is used to enable communication between the tester controller and the ITF Server. The default value of this port number is If you need to change the port number of the tester agent, do the following. 1 Log on to the tester controller with Administrator privileges. 2 Stop the Agent service. a Browse to the installed Agent folder on the tester controller. The default path is C:\Agilent\ITFSS3.1\Agent. b Go to the bin subfolder. c Double-click the file, StopServices.bat. 3 Browse back to the Agent folder. 4 Go to the storage\agentcontainerroot\agent\ AgentNetServer folder within the Agent folder. 5 Open the file, config.properties, with a text editor. 6 Search for the text string, port=<nnnn> where <nn> represents the current port number in use. For example, port= Modify the value for the port number to your desired setting. 8 Save and close the file. 9 Restart the Agent services. a Browse back to the Agent folder. b Go to the bin subfolder. c Double-click the file, StartServices.bat. Agilent Technologies Agilent ITF Software Solutions Reference Guide 2-6

22 Chapter 3: Changing Log Levels for Logging: Overview Overview The log files for ITF Server, ITF agent and ART are generated and placed in their respective log directories. All of them use the same log4j logging mechanism. This logging mechanism provides four available log levels: debug, info, warn, and error. debug This level generates huge amounts of logging statements that, most of the time, are useful only to the developer. info This level writes a lot of useful information that is more easily understood and helpful to a non-technical person. It, however, also creates a lot of unnecessary information. Thus, turning it on may result in a drop in software performance. warn This level will be more effective in striking a balance between logging and performance, where messages are logged only when situations that require attention are encountered. error At this level, logging takes place only when errors occur. Agilent Technologies Agilent ITF Software Solutions Reference Guide 3-2

23 Chapter 3: Changing Log Levels for Logging: Changing the Log Level Changing the Log Level The default log level set in ITF Software Solutions is warn.in the case where more information is required when a situation arises, you will have to change the log level to debug. To change the log level from warn to debug, you have to: 1 Stop the respective services for ITF server or ITF Agent. Alternatively, close the ART application. 2 Locate the file, log4j.xml. 3 Open it with a text editor. 4 Look out for the phrase <level value= warn />. 5 Change the level value from warn to debug. 6 Save the file. 7 Restart the services, or reopen the ART application. The following list shows the location where each log4j.xml file resides. ITF Server <ITF>\tomcat\jakarta-tomcat \ webapps\adminclient\web-inf\classes ITF Agent (Tester Components) <Agent>\lib ART <ART>\bin\logconf Agilent Technologies Agilent ITF Software Solutions Reference Guide 3-3

24 Chapter 3: Changing Log Levels for Logging: Special Case for ITF Server Special Case for ITF Server When you set a different log level in the ITF Server, you need to look further at the type of log file you are changing, unlike the log levels for the ITF Agent and the ART application, where all occurrences of <level value= warn /> can be changed. Please see the ITF server s log4j.xml extract in Figure 3-1 on page 3-5. Agilent Technologies Agilent ITF Software Solutions Reference Guide 3-4

27 Chapter 4: Backing up and Restoring ITF Data: Overview Overview This chapter explains how to backup and restore Intelligent Test Framework (ITF) files to and from tape media using the Backup utility in Windows 2000 Server. The following is the list of ITF files that need to be backup or restored: Board Test, Image and CAD files (available in <Drive:>\Agilent\ITFSS\ DataStore where the path represents the location of the data store.) Intelligent Test Framework (ITF) database (available in <Drive:>\Program Files\ Microsoft SQL Server\MSSQL\Data where the path represents the location of the database.) NOTE The backup and restore processes require the ITF services and the SQL Server Service Manager to be stopped. As such, ART and AQT will not be available during the backup and restore processes. Agilent Technologies Agilent ITF Software Solutions Reference Guide 4-2

28 Chapter 4: Backing up and Restoring ITF Data: Stopping the ITF and SQL Services Stopping the ITF and SQL Services Before you backup or restore ITF data, you need to stop ITF and SQL services. To stop the ITF services 1 Browse to the installed ITF folder on the ITF server. 2 Go to the bin subfolder. 3 Double-click the file, StopServices.bat. To stop the SQL services 1 Double-click the SQL Server Service Manager icon on the Windows system tray. The SQL Server Service Manager dialog box appears. Figure 4-1 SQL Server Service Manager dialog box 2 Click Stop and wait for the SQL server to stop. When the icon changes from to, it means that the SQL server has been stopped. Agilent Technologies Agilent ITF Software Solutions Reference Guide 4-3

29 Chapter 4: Backing up and Restoring ITF Data: Phase 1: Backing up ITF Data Phase 1: Backing up ITF Data This section provides you with the procedure for backing up board test files, image files and Intelligent Test Framework (ITF) database. Preparing Backup data (Optional) The following procedure allows you to minimize disruption to production while backing up ITF data. 1 Browse to the SQL database directory: The default location is <Root drive of system>:\ Program Files\Microsoft SQL Server\MSSQL\ Data. E:\ is the default root drive. 2 Rename the following files: itf_data.mdf itf_log.ldf The recommended formats for the new names are: itf_data_dd_mm_yy.mdf itf_log_dd_mm_yy.ldf If possible, use the current date. 3 Rename the data directory, DataStore: The default location is <Drive:>\Agilent\ITFSS\ DataStore. E:\ is the default drive. Recommended format: <Drive:>\Agilent\ITFSS\DataStore ddmmyy to ddmmyy where the first ddmmyy represents the date when the first record was created, and the second ddmmyy represents the date when the last record was created. 4 Move the renamed SQL database file to the renamed data directory. Estimated Speed of the Backup Process The following is the estimated speed of the backup process: Backing up the SQL database directory The default location is E:\Program Files\ Microsoft SQL Server\MSSQL\Data. For SQL database, the speed is estimated as 200 to 300 MB/min. Backing up your data directory The default location is E:\Agilent\ITFSS\DataStore. For Images and Board Test files, the speed is estimated as 100 to 150 MB/min. NOTE This is just an estimation. The values may vary from one environment to another environment. Agilent Technologies Agilent ITF Software Solutions Reference Guide 4-4

30 Chapter 4: Backing up and Restoring ITF Data: Phase 1: Backing up ITF Data Creating Backup Files on Tape To back up ITF data: CAUTION! Make sure you have stopped the ITF and SQL services. For detailed instructions, see Stopping the ITF and SQL Services. 1 Click Start > Programs > Accessories > System Tools > Backup to start the Backup utility. The Backup or Restore Wizard screen appears. NOTE When Backup is started, it will ask you if you want to run the wizards. Choose the Backup Wizard to guide you through. Agilent Technologies Agilent ITF Software Solutions Reference Guide 4-5

32 Chapter 4: Backing up and Restoring ITF Data: Phase 1: Backing up ITF Data The following Items to Back up dialog box appears. Figure 4-4 Selecting items for backup 5 If you did not carry out the optional procedure described in Preparing Backup data (Optional), ensure that the following items are selected. My Computer > <Drive:> > Agilent > ITFSS > DataStore This folder contains the following. BoardTest folder This folder contains board test files and Image folder contains the defect images. CAD folder This folder contains the CAD files associated with the board test files. My Computer > <Drive:> > Program Files This folder contains Intelligent Test Framework (ITF) database files. If you have carried out the optional procedure, ensure that only the following item is selected: My Computer > <Drive:> > Agilent > ITFSS > DataStore <ddmmyy to ddmmyy> where the first <ddmmyy> represents the date when the first record was created, and the second <ddmmyy> represents the date when the last record was created. This folder contains the following: BoardTest folder CAD folder ITF_Data_dd_mm_yy.MDF and ITF_Log_dd_mm_yy.LDF are the related database files. 6 Click Next. The Where to Store the Backup dialog box appears. Agilent Technologies Agilent ITF Software Solutions Reference Guide 4-7

33 Chapter 4: Backing up and Restoring ITF Data: Phase 1: Backing up ITF Data Figure 4-5 Specifying backup media The backup method and settings are displayed. Figure 4-6 Completing the backup procedure 7 Select the media type as 4mm DDS for the Backup media type and click Next to continue. Media: New Media This means the media is treated as new media. If it contains data, the data will be overwritten. When: Now This means that the backup process will start immediately when the Finish button is clicked. The alternative option is to set a schedule for the backup. How: Verify off, Use hardware compression, Overwrite new media Agilent Technologies Agilent ITF Software Solutions Reference Guide 4-8

34 Chapter 4: Backing up and Restoring ITF Data: Phase 1: Backing up ITF Data Verify Off means that data verification will not be performed after the backup is completed successfully. Use Hardware Compression means the standard compression available for the selected media type will be used. Depending on the media type used, the 4mm tape has a standard compression for its use. 8 If you want to change any of these default settings, click Advanced, make the desired changes and then return to the Completing the Backup Wizard dialog box. 9 To complete the backup procedure, click Finish. The Backup Progress dialog box appears. Figure 4-7 Backup progress NOTE If you have carried out the procedure described in Preparing Backup data (Optional), you can restart the ITF and SQL services now. For detailed instructions, see Starting the ITF and SQL Services. After restarting the services, do the following: 1) Browse to the C:\Agilent\ITFSS3.1\ITF\db folder. 2) Double-click the MakeDB.bat file. This creates a new ITF database. If you did not carry out the optional procedure, restart the services after the entire backup process is completed. You will be prompted to insert a new tape if the capacity of the tape is not big enough to store all the files you plan to backup. 10 After the backup is completed, remove the tape from the tape drive. NOTE If you have not yet restarted the ITF and SQL services, remember to do so. See Starting the ITF and SQL Services. Agilent Technologies Agilent ITF Software Solutions Reference Guide 4-9

35 Chapter 4: Backing up and Restoring ITF Data: Phase 2: Restoring ITF Data Phase 2: Restoring ITF Data You may want to view ITF data which you have archived previously. To do so, you need to restore ITF data back to the ITF server. Figure 4-8 Backup or Restore Wizard screen To restore ITF data: CAUTION! Make sure you have stopped the ITF and SQL services. For detailed instructions, see Stopping the ITF and SQL Services. 1 Click Start > Programs > Accessories > System Tools > Backup to start the Backup utility. The Backup or Restore Wizard screen appears. NOTE When Backup is started, it will ask you if you want to run the wizards. Choose the Restore Wizard to guide you through. 2 Place the backup tape into the 4mm tape drive and select the folders in the tape media that you want to restore to the ITF server. 3 Click Next to continue. The Waiting for tape dialog box appears. Figure 4-9 Tape loading Agilent Technologies Agilent ITF Software Solutions Reference Guide 4-10

36 Chapter 4: Backing up and Restoring ITF Data: Phase 2: Restoring ITF Data After the tape is loaded, the What to Restore dialog box appears. Figure 4-10 Selecting items to restore If you have carried out the optional procedure, ensure that only the following item is selected: My Computer > <Drive:> > Agilent > ITFSS > DataStore <ddmmyy to ddmmyy> 5 Click OK. The restore method and settings are displayed. Figure 4-11 Completing the Restore procedure NOTE The ITF server may take some time to read the information from the tape when you first select 4mm DDS to display the directory structure. 4 If you did not carry out the optional procedure, ensure that the following items are selected: My Computer > <Drive:> > Agilent > ITFSS > DataStore My Computer > <Drive:> > Program Files 6 Make sure Always replace is the selected setting for Existing files. This ensures that files from the tape will be copied back to the original location on the ITF Server where the files were backed up from. Agilent Technologies Agilent ITF Software Solutions Reference Guide 4-11

38 Chapter 4: Backing up and Restoring ITF Data: Starting the ITF and SQL Services Starting the ITF and SQL Services After you complete the backup or restore procedure, you need to restart the SQL services first, followed by the ITF services. To start the SQL services 1 Double-click the SQL Server Service Manager icon on the Windows system tray. 2 Click Start and wait for the SQL server to restart. To start the ITF services 1 Browse to the installed ITF folder on the ITF server. 2 Go to the bin subfolder. 3 Double-click the file, StartServices.bat. Agilent Technologies Agilent ITF Software Solutions Reference Guide 4-13

40 Chapter 5: Understanding Drives and Drive Arrays: Overview Overview This chapter provides you with a brief introduction to the drive arrays, array controllers and different RAID configuration used in the ITF server. A list of LED illumination patterns and their meanings is also provided for your reference. Agilent Technologies Agilent ITF Software Solutions Reference Guide 5-2

41 Chapter 5: Understanding Drives and Drive Arrays: Drive Array Drive Array A drive array is defined as a storage system composed of several hard disks. Data is divided among the different drives for greater speed and higher reliability. It is in fact a set of disk drives that are managed as if they were a single storage device. Figure 5-1 A drive array Agilent Technologies Agilent ITF Software Solutions Reference Guide 5-3

42 Chapter 5: Understanding Drives and Drive Arrays: Array Controller Array Controller When an array controller is installed in the system, capacity of several physical drives can be combined into 1 or more virtual units called logical drives. The read/write heads of all of these physical drives are active simultaneously, reducing the total time required for data transfer. Because the read/write heads are active simultaneously, the same amount of data is written to each drive during any give time interval. Each unit of data is called a block, and over all the physical drives in a logical drive the blocks form a set of data stripes. Figure 5-2 An array controller Agilent Technologies Agilent ITF Software Solutions Reference Guide 5-4

44 Chapter 5: Understanding Drives and Drive Arrays: RAID 1 RAID 1 When implementing RAID 1, data is duplicated onto a second drive. This method is useful when high performance and data protection are more important than the cost of physical drives. This is also commonly known as drive mirroring when only two hard disks are used. Figure 5-3 RAID 1 Advantages The following are the advantages of implementing RAID 1: Highest read and write performance of any fault-tolerant configuration, and No loss of data as long as none of failed drives are mirrored to another failed drive (up to half of the physical drives in the array can fail). Disadvantage The following is the disadvantage of implementing RAID 1: Only 50% of total drive capacity usable for data storage. Agilent Technologies Agilent ITF Software Solutions Reference Guide 5-6

45 Chapter 5: Understanding Drives and Drive Arrays: RAID 5 - Distributed Data Guarding (Distributed Parity Blocks) RAID 5 - Distributed Data Guarding (Distributed Parity Blocks) For implementing RAID 5 - Distributied Data Guarding, a block of parity data is calculated for each stripe from the data that is in all other blocks within that stripe. Figure 5-4 RAID 5 The blocks of parity data are distributed over every physical drive within the logical drive. When a physical drive fails, data that was on the failed drive can be calculated from the user data on the remaining drives and the parity data. This recovered data is usually written to an online spare in a process called a rebuild. This method is useful when cost, performance and data availability are equally important. Advantages The following are the advantages of implementing RAID 5: High read performance, No loss of data if one physical drive fails, and More drive capacity usable than implementing RAID 1. Disadvantages The following are the disadvantages of implementing RAID 5. Relatively low write performance, and Loss of data if a second drive fails before data from the first failed drive is rebuilt. Agilent Technologies Agilent ITF Software Solutions Reference Guide 5-7

46 Chapter 5: Understanding Drives and Drive Arrays: LED Patterns on the Hard Drive LED Patterns on the Hard Drive The LEDs in front of each hard drive are visible through the front panel of server or external storage unit. When a drive is configured as a part of an array and attached to a controller, the status of the drive can be determined from the illumination pattern of these LEDs. Table 5-1 Hard Drive Status from LED Illumination Patterns Table 5-1 lists the possible LED patterns that may be displayed on the hard drive s LED panel, and their meanings. Activity Online Fault Meaning On, off, or flashing On or off Flashing A predictive failure alert has been received for this drive. Replace the drive as soon as possible. On, off or flashing On Off OK to replace the drive online if the array is configured for fault tolerance and all other drives in the array are online. On Flashing Off Do not remove the drive. Removing drive during this process may terminate the current operation and cause data loss. On Off Off Do not remove the drive. Removing drive during this process may cause data loss. Flashing Flashing Flashing Do not remove the drive. Removing drive during this process can cause data loss in non-fault-tolerant configurations. Off Off On OK to replace the drive online. Off Off Off OK to replace the drive online if the array is configured for fault tolerance and all other drives in the array are online. If you need more information on the hard drive or drive array controller, refer to the documentation that came with it. Agilent Technologies Agilent ITF Software Solutions Reference Guide 5-8

47 6 Gathering Information for Technical Support Before escalating to the next level of technical support, application engineers need to prepare the following information: Screen captures of issues Board test result set For AXI:.res,.cx, and.log files and Image folder For AOI:.rep,.plx,.pls, and.dat files and Image folder For ICT: GENCAM.gcm files and.log files ITF log files The following are the log files for each software and their locations. ITF Location: <ITF>\storage\clients\logs where <ITF> represents the directory where ITF is installed. AQT Location: <AQT>\clients\logs and <AQT>\clients\Views where <AQT> represents the directory where AQT is installed. Agilent Technologies Agilent ITF Software Solutions Reference Guide 6-1

48 Chapter 6: Gathering Information for Technical Support: ART Location: <ART>\clients\logs where <ART> represents the directory where ART is installed. Windows event log on ITF Server Application Security System Saving the Windows event log file 1 Click Start > Control Panel. 2 Double-click Administration Tools followed by Event Viewer. 3 In the tree console on the left pane, select Application. 4 On the Action menu, click Save Log File As. 5 In the Save Application As dialog box, browse to the folder where you want to save the log file and enter a name for the file. 6 Click Save. 7 Repeat steps 3 through 6 for the rest of the entries in the tree console: Security System 8 Close the Event Viewer window. Agilent Technologies Agilent ITF Software Solutions Reference Guide 6-2

51 Chapter 7: Useful Network Utilities: Ipconfig Ipconfig Ipconfig is a command which display the current network setting assigned by the DHCP server. It also verifies the network connection. To use the ipconfig command: 1 In Windows, select Start > Programs > Accessories > Command Prompt. The Command Prompt window appears. 2 Enter ipconfig at the command prompt. Information similar to that shown Figure 7-1 appears. Figure 7-1 ipconfig If the command return the IP address and subnetmask , there could be a problem in your network connection. Check that your network card is installed properly and the DHCP Client service is running. Agilent Technologies Agilent ITF Software Solutions Reference Guide 7-3

52 Chapter 7: Useful Network Utilities: Ping Ping Ping is a command which tells you if the connection between your computer and a particular domain is working correctly. To use the ping command: 1 In Windows, click Start > Programs > Accessories > Command Prompt. The Command Prompt window appears. 2 Enter ping, followed by a space character, and then the domain name at the prompt. For example, ping Information similar to that shown Figure 7-2 appears. If the results show a series of replies, the connection is working. The response time shows you how fast the connection is. If you see a Request timed out error instead of a reply, there is a breakdown in connection somewhere between your computer and the domain. Figure 7-2 ping Agilent Technologies Agilent ITF Software Solutions Reference Guide 7-4

53 Chapter 7: Useful Network Utilities: Traceroute Traceroute Traceroute is a command which returns the path a packet of information takes as it travels from your computer to a location you specify. This command lists all the routers the packet passes through until the packet reaches its destination or fails midway and is discarded. In addition, this command tells you how long each hop from router to router takes. Figure 7-3 traceroute To use the traceroute command: 1 In Windows, click Start > Programs > Accessories > Command Prompt. The Command Prompt window appears. 2 Enter tracert, followed by a space, then the domain name at the prompt. For example, tracert Information similar to that shown Figure 7-3 appears. This is extremely useful when trying to find out why a web site is unreachable, as you will be able to see where the connection fails. If you have a web site hosted somewhere, it would be a good idea to do a traceroute to it when it is working. In this way, at times when it fails, you can do another traceroute to it, which will probably time out if the web site is unreachable, and compare the data. Agilent Technologies Agilent ITF Software Solutions Reference Guide 7-5

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Trouble Shooting SiteManager to GateManager access If you are unsure if a SiteManager will be able to access the GateManager through the corporate firewall, or you experience connection issues, this document

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First Edition, March 2009 www.moxa.com/product 2009 Moxa Inc. All rights reserved. Reproduction without permission is prohibited. Moxa Device Manager 2.0 User Guide The software described in this manual

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Start Here Follow these instructions to set up your router. Verify That Basic Requirements Are Met Assure that the following requirements are met: You have your broadband Internet service settings handy.

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