Got Questions?

How much does it cost?

GiveSendGo.com is a free crowdfunding platform. We operate only on generous donations from our campaign owners and givers. You will never have to make a payment. WePay our payment processor (US, UK and CA) charges a fee of 2.9% plus $.30 on every transaction, which is withdrawn as the payment is processed. For any of the other countries in which we operate we use Stripe. You can see Stripe's fees here. https://stripe.com/us/pricing .

Is my donation secure?

I think that Campaign is fraudulent!

Please click here to report a suspicious campaign. We recommended that you only donate to the Campaigns that you are familiar with and that you feel confident about.

Is my donation tax deductible?

Donations made on GiveSendGo.com are generally not tax-deductible unless you are giving directly to a 501(c) 3 non-profit organization with a government issued EIN Tax ID #. Please consult your own tax adviser on any giving you may do on GiveSendGo.

When will I get the money I've raised?

For US,UK and CA accounts, you will be prompted to login and create a WePay account where you will be able to set the frequency of donation transfers and bank account that you would like the funds transferred to. All funds being processed by Stripe will be held until you send an email to GSG@givesendgo.com and request deposited directly into the bank that you specified during your account set up. Deposit times will then vary depending on your banking institution. The amount of money disbursed will be the amount you raise, less processing fees.

What do I need to know about taxes?

Since each situation is different we advise the beneficiary to seek advice from a qualified tax professional or attorney. We do not supply any advice pertaining to Campaign or donor tax implications for giving or receiving money.

Will I receive a 1099-K and what do I do with it?

Every year, the United States IRS requires that Stripe provide a form called a 1099-K for each Account that meets all of the following criteria in the previous calendar year:
Account is based in the United States (Owners do not need to be US citizens.)AND More than $20,000 USD in total gross volume AND More than 200 charges. The 1099-K is a purely informational form that summarizes the sales activity of your account and is designed to assist you in reporting your taxes. It is provided to you and the IRS, as well as some US states.

I forgot my password. What do I do?

No problem! Just click on 'I forgot my password' when you go to login . we'll email you a temporary password which you can follow the steps to reset. You can also email us for help at info@GiveSendGo.com.

Does GiveSendGo share my personal information?

GiveSendGo is commited to your privacy. We will not share, sell or otherwise spread any of the personal information you give us.

Can I edit my page once it has been published?

Yes. At any point during your Campaign you can edit your description, summary, goal, pictures, etc. When you log in, click on 'my Campaign' to access your dashboard. Click on the edit button to edit Campaign details or the gallery tab for pictures or media.

How do I share my campaign?

On your campaign page there are social media buttons under your campaign image. Also the Share Now button brings up ways to share. When someone donates they are also prompted to share your campaign as well.

Can I create multiple fundraising pages?

Yes, you may create one fundraising page for each campaign.

What happens if the goal isn't reached by the end of the campaign?

GiveSendGo is a KIA (Keep it all) platform so you keep all the funds you've raised. You can continue to accept donations even after your end date unless you manually disable the campaign.

What happens if my campaign reaches its funding goal before the deadline?

The campaign can still continue raising money and will still accept donations after your goal has been reached.

Can I use other fundraising tools at the same time I use GiveSendGo?

Of course. We understand that GiveSendGo is one of many tools that can help you with your fundraising efforts.

Can I raise or lower my funding goal?

Yes, at any time during the Campaign. We recommend starting with a lower, more manageable goal. If you reach it early, you can always raise it to encourage more donations and keep up the momentum.

Do you archive my fundraising materials?

Yes. All the documents, images, and videos you post will be automatically archived.

Can people contribute anonymously?

Yes, contributors can choose to make their identity anonymous to the public.

How will I know when people donate?

We will send you an email each time a Giver donates to your campaign. You also should see the new donation appear on your campaign page.

Are personalized thank you note sent to Givers?

You can customize a thank you note or use the one GiveSendGo has, but either way a thank you will be sent to each of your Givers. We also recommend acknowledging your givers with a big THANK YOU on your social media pages. It keeps your campaign in the forefront of everyone's mind and shows your gratitude in a public place.

How and when do I receive my funds?

For US,UK and CA accounts, you will be prompted to login and create a WePay account where you will be able to set the frequency of donation transfers and bank account that you would like the funds transferred to. All funds being processed by Stripe will be held until you send an email to GSG@givesendgo.com and request deposited directly into the bank that you specified during your account set up. Deposit times will then vary depending on your banking institution. The amount of money disbursed will be the amount you raise, less processing fees.

What is WePay?

WePay is our main payment processing company. WePay is available for campaigns in the US, UK or Ca. WePay is known to be among the safest and securest payment platforms. WePay allows you the user to manage your account by logging in to track transfers, see donations as they accumulate in your account and you are able to choose how you want your money received.

What is Stripe?

Stripe is one of our payment processing companies. We chose Stripe as it is used by millions of people around the world and is known to be among the safest and securest payment platforms. Stripe enable users to pay, send, and receive payments in over 20 countries, all while keeping your financial information hidden. See more at www.stripe.com.

Which currencies do you support?

As of now GiveSendGo operates in US Dollars. The campaigns are set up to calculate the US dollar and track in that currency. However you can connect a bank account in any of these international locations.(*Australia, Austria, Belgium, Canada, Denmark, Finland, France, Germany, Ireland, Italy, Luxembourg, Netherlands, Norway, Spain, Sweden, United Kingdom, and United States)

Do I need to sign up for anything to make a donation?

No, just click donate now. Fill out your credit card information and hit submit and the money is on your way to the campaign owner.

Are donations refundable?

Due to the fact that all contributions are immediately disbursed to Campaign owner's bank accounts refunds are not possible.

Are Campaigns verified to make sure they are legitimate?

The GiveSendGo team works closely with all the Campaigns on our site. If suspicion is raised, we will always request more information. If we detect a problem, the Campaign is removed and barred from the site. GiveSendGo is dedicated to helping one another in whatever mission God has called them. As a result, our users watch for and flag posts they think are questionable. But, despite our best efforts, we cannot be responsible for the accuracy of each Campaign.
Please click here to report a suspicious campaign
We recommended that you only donate to the Campaigns that you are familiar with and that you feel confident about.

How secure is my donation?

We want you to feel secure accepting and giving donations and with that in mind GiveSendGo has purposefully made our site is as safe as you can get. All donations are processed securely using industry-standard Secure Socket Layer encryption or SSL.

What is GiveSendGo.com?

GiveSendGo.com is a unique social crowdfunding platform for those living out the heartbeat of God. We believe that everyone from Christian business owners, Missions organizations, Churches, Artists, Missionaries, and individual Christians were created by God with a Mission in mind.

Why use GiveSendGo?

First and foremost we believe here at GiveSendGo that the Body of Christ should be a leader in bringing change to our local communities and to our world. GiveSendGo provides a safe and secure way for Christians to live out the Mission projects God has created them for, effectively changing the world faster and more efficiently.
We are not only dedicated to seeing you succeed in your Mission project, but here at GiveSendGo we live out that very Mission ourselves. We give back a portion of our proceeds to Christain Missions organizations, to provide them with the resources they need to fulfill their Mission. While most other crowdfunding websites charge a minimum of 5%, we believe so much in your missions projects that we have decided to take a step of faith and not take any fees for ourselves so that you are better equipped for your mission.(We are FREE!!).

How does GiveSendGo work?

It's simple!! Create your personal campaign page, then share with your family and friends. Use social networking to spread the news on Facebook, Twitter, Instagram, Google+, email, and any other way you can engage potential Givers. With GiveSendGo, you'll no longer have the headaches and costs of traditional fundraising, such as direct mail, solicitation calls, and donation boxes - all of which can be costly and time-consuming.

How much does it cost to raise funds on GiveSendGo?

It is free to create and share your online fundraising campaign. There are no monthly or annual fees charged by GiveSendGo. GiveSendGo does not charge any fees for use of our crowdfunding platform. We allow givers and goers the opportunity to donate to GiveSendGo if they feel lead, but nothing is required!! Our Payment processors WePay and Stripe charge a small processing fee of about 3% which will also be deducted from each donation. Please see Pricing & Fees for more info.

Do you provide customer service?

Yes. We understand your campaign is important and can be time sensitive. Click here to send our customer service department an email and we will get back to promptly.Or visit our Contact Us Page for more options.

Do you help promote fundraising campaigns?

It is the sole responsibility of Campaign owner to promote their mission. However we will help spread your world changing missions through social media and press outreach, as well as on our homepage, in our newsletter, and on our blog.