Sign up for news & get 15% off

I agree that adidas Group can use my personal data (including e-mail address) for marketing, advertisement and opinion research purposes. This includes sending me information about adidas Group products. Voucher valid for 14 days after receipt. Only one voucher can be redeemed per customer and delivery/billing address. Not valid in conjunction with any other promotion, discount or coupon. Selected products may be excluded. What does that mean?

I agree that adidas Canada ltd. may contact me by regular mail, e-mail, by SMS, by telephone or any other electronic means for marketing, advertising and opinion research purposes of the adidas Group. In order to be able to contact me with information which is of special interest to me, I agree that my overall interaction with adidas Canada ltd. and with adidas AG, Herzogenaurach (D) will be combined, analysed and used. I further agree that adidas Canada ltd. may provide my contact data to adidas AG for marketing, advertising and opinion research purposes of the adidas Group. Please read the Privacy Policy for further information. I understand that I can revoke my consent any time as indicated in the messages sent by adidas.

Sign Up Complete

Sign up for news & get 15% off

*
Yes, I am over 16 years of age

I agree that adidas Group can use my personal data (including e-mail address) for marketing, advertisement and opinion research purposes. This includes sending me information about adidas Group products. Voucher valid for 14 days after receipt. Only one voucher can be redeemed per customer and delivery/billing address. Not valid in conjunction with any other promotion, discount or coupon. Selected products may be excluded. What does that mean?

I agree that adidas Canada ltd. may contact me by regular mail, e-mail, by SMS, by telephone or any other electronic means for marketing, advertising and opinion research purposes of the adidas Group. In order to be able to contact me with information which is of special interest to me, I agree that my overall interaction with adidas Canada ltd. and with adidas AG, Herzogenaurach (D) will be combined, analysed and used. I further agree that adidas Canada ltd. may provide my contact data to adidas AG for marketing, advertising and opinion research purposes of the adidas Group. Please read the Privacy Policy for further information. I understand that I can revoke my consent any time as indicated in the messages sent by adidas.

Sign Up Complete

Questions?

Our advisors can help. Call us free of charge.

1-855-823-4327 Mon to Fri, 9am to 4:30pm

Returns

You may return your adidas purchase within 30 days from receipt for a full refund. If the return falls outside of this period, or the item is worn, damaged or not in its original packaging, adidas cannot accept the returned items and cannot give a refund. Clothing returns can only be accepted if the original label/hangtag has not been removed.

Online returns are easy to do and free of charge using our self serve service which can be found below:

Schedule a UPS pick-up: UPS can also pick up the return package from your home. To schedule a UPS pick up, please contact 1-800-418-9877 and inform the agent you have a shopadidas.ca return.

UPS will arrive with a pre-printed label and pick up the package from you.

Receiveng your refund

Please be advised that credits can take up to 14-30 business days from the day we receive your items in our warehouse. Once your credit is processed it will be put back directly into your credit card.

Additional information

Exchange policy: the adidas Online Shop does not exchange products. If you wish to exchange a product, you will need to return your purchase for full refund and place a new order.

mi adidas custom orders: mi adidas products are custom made for you. For this reason, we cannot accept returns for custom shoes.

Returning without UPS: If you decide not to use UPS, you can ship your return package at your own expense with any other traceable shipping service. Please call our customer service team and they can provide detailed instructions to you on how best to return your product. You will need to get an RA# from Customer Service prior to returning your shipment. Any product that is returned without an RA# will be refused and returned to sender.

Final sale items: For hygiene purposes, unfortunately we cannot accept returns on one-piece swimsuits, bikini bottoms and underwear. These products are final sale.

Other: adidas cannot refund products that are obtained from a source other than adidas.ca

Price Matching

adidas.ca will offer a one-time price adjustment if an item is marked down within 30 days of original purchase date, providing the items previously purchased are still available online in the specific sizes purchased. In order to initiate a price match request, please contact our customer service department at 1-855-823-4327 or via email contactus@adidas.com within 30 days of your original purchase. Claims made after 30 days will not be processed.

Warranty Claims for Defective Products

Returned products are inspected by the adidas Quality Assurance Department and refunded if the damage is the result of a manufacturing defect or deviation from factory specifications. We undertake to fully refund the cost of any defective products. If the problem was caused by reasons other than materials quality or assembly process, the original product is returned to you.

Please note the life expectancy of any adidas product depends on the individual using the product, the conditions of use, and the characteristic wear patterns of the user. adidas products damaged by normal wear and tear or that have exceeded the reasonable life of the product are not replaced. To learn more about warranty or defective and damaged products call 1-(888) -823-4327 Option 2.