The Customer

The Customer is a leader in supply chain management (SCM) solutions for the retail industry. With offices in North America and Europe, the Customer enables companies to communicate electronically with their global trading partners; conduct cross-company transactions; synchronize and manage product data; collaboratively source, merchandise and import; and automatically detect and resolve issues. They provide a full line of collaborative commerce solutions that help their customers differentiate themselves in the global marketplace.

The Challenge

Due to the large number of individual products, targeted to specific areas of the supply chain management process, the Customer’s software development environment had become increasingly complex, and the defect rate was far above expectations. The Customer wanted a partner who could augment their team in two areas:

Product Testing: to streamline the testing process to reduce and control the defect rate.

Product Enhancement: to develop enhancements to the product and release newer versions of the product.

The Solution

AgreeYa leveraged their O3 delivery model (onsite-offsite-offshore) and deployed two separate teams – one dedicated to the development portion and one for the testing portion. AgreeYa’s resources were deployed onsite and offshore to understand the product enhancement requirements and develop the new releases. For the testing part of the engagement, resources were deployed onsite.

The testing team put together a revised, rigorous test strategy that would ensure a low defect rate. Based on this strategy, the team created the test plans and performed regression/performance testing and quality assurance (QA) on the entire product as well as the new releases being delivered. The defects were captured, analyzed, and measured.

An effective feedback loop between the testing and development teams ensured that the defect rate dropped with every new delivery and the quality of the product increased exponentially.

The Results

AgreeYa’s testing and QA identified product limitations and helped deliver a better product for the Customer. AgreeYa developed and implemented software testing methodologies that delivered new releases 35% faster than before with higher quality. Additionally, AgreeYa reduced the Customer’s development and testing budget by leveraging their O3 (onsite-offsite-offshore) delivery model.

The Technology

The Rational Suite of products was used for the testing. The products used were Rational Robot, Rational Functional, and Rational Performance tester.