Roam Free

Add our premium installation?

Book a Red House Ninja Visit

If you want to go beyond the WiFi basics, our premium installation service is the answer. You’ll get a visit from one of our WiFi experts who’ll make sure your new broadband is the best it can be: fast, wide-reaching, and fun.

It’s called Red House, and it gives you the best WiFi possible – guaranteed.

Book a Red House Ninja Visit

Ready for us to visit your dojo? Schedule a visit, and let our technicians take care of the rest. We’ll be in touch to confirm the date and time. Please allow up to 60 minutes for a service call, and up to 90 minutes for an installation.

Stay secure with Online Armour

Award-winning internet security with Virgin Media

Virgin Media has teamed up with award-winning security experts to develop Online Armour. Protect up to 15 of your family’s devices FREE for 3 months (€4 per month thereafter). You can shop online, watch videos, listen to music and keep in touch with family and friends, safe in the knowledge is helping to protect you over all your devices, all of the time.Tell me more

Protect up to 15 of your family’s devices safe in the knowledge that Online Armour is helping to protect you over all your devices, all of the time.

240Mb Broadband

Ireland's fastest broadband network!

We have just been confirmed Ireland's fastest broadband network and this is why:

Download a movie in a matter of seconds

24Mb upload speed

Connect multiple devices all at once

Parental Controls now included

Includes Virgin Media Hub

Anytime Mobile

Unlimited FREE calls to Irish landlines and mobiles

Yes you read it right!...Unlimited FREE calls to landlines and mobiles

400 minutes to international landlines in 22 countries

Countries included:

Virgin Mobile Unlimited

Unlimited Calls

Unlimited calls that you can use within the Republic of Ireland to call any national mobile or landline or when Roaming in the EU to call other EU mobile or landline numbers. Subject to a more than fair “Fair Usage Policy” of 10,000 minutes per month.

Unlimited Texts

Unlimited texts that you can use within the Republic of Ireland to text any national mobile or when Roaming in the EU to text other EU mobiles. Subject to a more than fair “Fair Usage Policy” of 10,000 texts per month.

Unlimited 4G Plan

Unlimited 4G data subject to a very fair ‘Fair Usage Policy’ of 30GB per month that you can use within the Republic of Ireland. A Fair Usage allowance of 6.8GB of this Data can be used when Roaming in the EU.

Keep the same phone number

Switching is super easy, plus you can bring your current mobile number with you.

Terms & Conditions

General

All Broadband, TV and telephony products are subject to a 12 month contract, unless otherwise stated.

When you purchase services from Virgin Media via our website or by telesales you have the right to cancel your contract within 14 days without giving any reason and without penalty, click here for more information.

30 days written notice is required should you wish to cancel your service. A cancellation fee will apply should you cancel during the contract period. If you cancel & fail to facilitate the return of the equipment, you will be subject to an unrecoverable equipment charge of €150.

Freedom Broadband and Anytime Mobile (30 Day Contract)

Freedom Broadband and Anytime Mobile is available to New Virgin Media customers only, and is subject to a 30 day rolling contract period. A €20 equipment activation fee applies. In order to avail of this bundle, customers must sign up to Direct Debit at the point of sale. To cancel your Freedom Broadband and Anytime Mobile subscription contract, you must provide 30 days’ notice in writing to Virgin Media. If you cancel & fail to facilitate the return of the equipment, you will be subject to an unrecoverable equipment charge of €150.

(In order to purchase a TV product from Virgin Media, Freedom Broadband and Anytime Mobile customers must sign up to one of our combined TV, Broadband and telephony bundles, which are subject to a 12 month contract.)

Information correct at 05/2017

Red House Experience

The Red House Experience is available to all Virgin Media residential customers. The Red House Experience will be offered at no additional charge if you are a new customer where self install is not available at your address or you are an existing customer who needs a maintenance visit to fix a fault. If you request a Red House Experience there will be a charge of €50.

Special Offers

Free connection: Offer applies to new customers who self-install and new customers where self install is not available at your address. If you choose not to self-install a €50 charge applies. Existing customers can avail of free connection if ordering or upgrading to our Virgin TV service, or ordering any broadband and home phone bundle if they choose to self install. Free connection offer ends April 30th 2018.

All of the offers listed below are available to new customers ordering our services online and choosing self-install. After the offer period, normal monthly rate will apply thereafter. A 12 month contract applies when you subscribe to any offer. All Offers end April 30th 2018.

€25 off a month for 12 months: This offer is only available to new customers ordering a new Virgin TV, Broadband and home phone pack.

€15 off a month for 6 months: This offer is only available to new customers ordering a new Broadband and home phone pack.

€36 off a month for 12 months: This offer is only available to new customers ordering a new Virgin TV, Broadband and home phone pack with Full House Sport and Movies.

Customers downgrading any element of their current package will not be eligible for advertised discount offers.

Virgin Full House Sky Sports and Cinema:

The Full House Sky Sports and Cinema Bundle is priced at €99 for 12 months, the price thereafter will change to €135. This offer is available to New Virgin Media Customers. This offer is also available to existing Virgin Media customers purchasing either BB, HP or TV in addition to their existing package. The Full House Sky Sports and Cinema Bundle is subject to a new subscription contract for 12 months. Existing customer will lose any existing discounts associated to with old bundle. You’ll see the monthly cost on your bill. Offer end 30/04/2018

Virgin Media TV & On Demand

An installation fee of €60 applies for each additional point ordered unless an active cable outlet point is already in place.

A HD TV is required to enjoy the benefit of our HD service.

To avail of Sky Sports &/or Sky Movies HD you must first have a subscription to Virgin Media Ireland’s HD service or Virgin TV.

Virgin Media On Demand You must have a compatible Virgin Media set top box. If your box is not compatible you can order a new one by contacting us on 1908. A charge may apply for the new box.

If you order a movie using On Demand a charge will apply. We will confirm the cost of the movie before you buy it. The charge will appear on your next bill.

Replay TV available on selected channels

Virgin TV Anywhere is subject to device registration on a maximum of 2 devices in addition to your set top box. Virgin TV Anywhere service includes 80 channels available to watch Out of Home over 3G, 4G and public W-Fi networks. Virgin TV Anywhere requires your device to have iOS7 or above for Apple products & OS.4.0.3 or above for Android, Windows 10 devices & is available to Virgin Media Ireland customers with Virgin Media Ireland TV.

Information correct at 01/2017.

Virgin Media Broadband

Ireland’s ultra fast broadband: Offering speeds of 360Mb expected average speed during peak times of at least 300Mb on a wired connection.

Other factors that may impact the actual speed experienced include the connection from your device(s) to the cable modem & the websites visited. Wi-Free: When you sign up for Virgin Media’s Broadband service your modem will automatically offer a second signal for Wi-Free. If you would prefer your modem was not available to other Virgin Media customers visiting your home you can opt out at any time by logging into My Virgin Media Ireland. If you choose to opt out, your modem will not offer a Wi-Free service nor will you be able to connect to other Wi-Free networks. You must be a Virgin Media Broadband customer & in the home of another participating Virgin Media Broadband customer to avail of the Wi-Free service. All Virgin Media Broadband customers can connect to Wi-Free. Wi-Free will give you speeds of 2.5Mb download & 0.5Mb upload. Up to 3 members of a Virgin Media household can connect to Wi-Free at a time. 5 Virgin Media customers can connect to a single modem at a time. The Wi-Free service is subject to our Acceptable Usage Policy. These terms & conditions are in addition to Virgin Media Ireland’s General Terms & Conditions, a copy of which is available here

Limited Broadband services: These services have a monthly usage allowance of 30GB. If you exceed the usage allowance in any month we will automatically upgrade you to the nearest pack that best meets your needs. Before upgrading we will:

- Send you an email or text message notifying you the first time you exceed the allowance.

- The next time you reach 70% of your allowance we’ll send you an email or text message letting you know that you are close to exceeding your limit again. We won’t communicate with you thereafter about your usage. We suggest you monitor your usage using the tool available in My Virgin Media.

- In order to send you these notifications you must provide us with a valid email address or mobile phone number when buying this service. For further details on how we may use your email address, or mobile phone number please refer to our Consumer Privacy Policy.

- If you exceed your monthly allowance on two occasions we shall automatically upgrade you to the Broadband pack that best meets your needs.Additional information about our broadband

Additional information about our broadband

Our Internet speeds

Maximum speeds on our network: When we advertise a broadband speed we mean what we say, this will be the maximum download speed you can get on our network.

Normal speeds on our network: As we promise in our advertising, the expected average download speed you typically get at peak times will be:

- on our 240Mb product 180Mb

- On our 360Mb product 300 Mb.

Upload speeds will be 24Mb for our 240Mb product and 36Mb for our 360Mb product.

Maximum and normal speeds assume all technologies are working at optimum speeds; in practice numerous factors beyond our control can cause speeds to vary. Should you wish to contact us to get further information in relation to our speeds please call us on 1908.

We may as part of normal network performance carry out traffic management as part of general network maintenance including the management of any network congestion. These activities do not impact on the quality of the internet service we provide to you and do not impact on your privacy or the protection of your personal data.

We may also be legally required to carry out traffic management when directed by any court, tribunal, regulatory body, police authority or other competent authority as part of any proceedings or investigation. This may require us in these limited circumstances to disclose communications transmitted via our services to such authorities which may include personal data.

Freetime mobile call pack provides free off-peak calls to Irish mobiles and fixed landlines as well as 400 off-peak minutes per month to fixed landline numbers in 22 international destinations including USA and Canadian mobile numbers. Excludes calls to premium rate, SMS and non-geographic numbers. Calls made outside of the call pack minutes are charged at our current call rates.

Mobile World: provides unlimited free calls to local, national and Irish mobile numbers and to mobile and fixed landline numbers in 22 international destinations. Excludes calls to premium rate, SMS & non-geographic numbers. A fair usage policy of 6,000 minutes a month applies. Calls made above this limit are charged at our standard rates. A fair usage policy of 6,000 minutes a month applies to local, national and Irish mobile number calls.

A fair usage policy of 6,000 minutes a month applies to Anytime Mobile,Anytime World, Freetime Mobile and Mobile World packs.

There is a charge of €30 for each phone handset. Virgin Media Ireland guarantees the handset for the first 6 months & faults thereafter are the responsibility of the customer.

Information correct at 06/2017.

Equipment

A €60 connection fee applies for each TV set top box & for each Broadband or Home Phone service ordered unless you qualify for free connection. This will appear as an ‘equipment activation fee’ on your bill. A €60 connection fee applies for each Digital+ box & a €90 connection fee for each Digital+ HD box used for multiroom viewing. Equipment remains the property of Virgin Media Ireland so there is no charge for service technician visits when the fault is related to our network or equipment.

Information correct at 01/2016.

Competitions

The legal stuff

Mobile SIM Only price plans: Customer price plans and offer available to Virgin Media Broadband or TV customers up to a limit of four mobile subscriptions per account (subject to application check) and a maximum of one promotion per mobile subscription or mobile number (MSISDN). A 30 day rolling contract on mobile applies. Plans include national landline and mobile calls, text messages and data within the Republic of Ireland. EU Roaming is also included. Offer closes 30/04/2018. This offer will not be available online during flash sales or other short term promotions. Click here for full terms and conditions.

Fair Usage Policy on unlimited plans: Monthly allowance of 10,000 (landline and mobile) minutes and 10,000 SMS within ROI and EU. All other calls and SMS in excess of our Fair Usage Policy or for international, premium, non-geographic numbers and non EU roaming will be charged at our standard rates. Monthly Fair usage allowance of 30GB data, after which speeds will be limited. 6.8GB of this 30GB allowance can be used within the EU after which surcharges will apply. Surcharges will also apply if over a 4 month rolling period your roaming usage or presence within the EU exceeds your domestic usage or presence. Details of our rates can be found here.

Virgin Mobile Phone: If you purchase a mobile phone from Virgin Media, you must have an active Virgin Mobile plan for each phone. The Virgin Mobile Plan must remain active for the duration of your mobile phone contract. Maximum of four phones per account, and only one mobile phone purchase per transaction. Subject to application check, availability and contract. T&Cs apply - click here for mobile phone terms and conditions.

Flash Sale Terms & Conditions

Offer only available to new customers who subscribe to either Virgin TV, Broadband and Home Phone bundle or a Broadband and Home Phone bundle, on a 12 month contract during the period 16th – 28th March 2018.

Virgin Media will apply a €50 credit to your second bill.

Offer subject to availability and not applicable to any downgrades or cancellations of service.