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About

Retail has changed so much over the past few years and will continue to evolve. Retailers and town centre leaders need to embrace the way consumers are living, shopping and working, acknowledging consumer trends, bricks and mortar retailing and online – creating a seamless experience.

We understand how customers spend and able to develop strategies to support our clients to deliver an exceptional experience.

With a wealth of knowledge in the retail industry and town centre regeneration, we have a simple aim to deliver projects that are creative, profitable and retain customer loyalty. We have demonstrated the ability to create unique customer experiences, delivering projects from inception to execution.

We are flexible in our approach to working with clients and as you can see from our portfolio we currently work with local authorities, BID’s and local leaders to develop long term strategies as consultants, and with town centre shopping centres and businesses to develop brand strategies improving customer experiences. We deliver many diverse projects from popup shops, specialist markets to community hubs. Upon consultation we develop bespoke plans, creating solutions to deliver optimum results.

What People Say

I run a busy plant nursery, café and gift shop and as a fully qualified horticulturist, retail is not something I’ve ever been trained or nor did I ever realise there was so much to it! Jo has helped me over the past few years by guiding me on how to present my merchandise, create budgets and forecasts and selecting the best products to sell.

It has been amazing working with Jo all the way from PopUp Ashford to Made in Ashford. Her hard work and unique approach in creating a more local and personal element to the modern high street and has built us a town centre to be proud of. This is such an achievement to be able to get people enjoying their high street in Ashford again.

I have known and worked with Jo since 2014. From our first meeting, it was clear that Jo totally understood and supported my business ethos, and her passion for retail shone through.
Jo has a way of looking at the bigger picture, and can see how businesses, however small, can significantly benefit whole communities.

Our Retail Insights

With a constant stream of retail company voluntary arrangements (CVA’s) we have been witnessing recently, changes in leadership goes with the territory which we’re seeing as a wider trend too. There is clearly an uncertainty from retailers in terms of how to drive forward a clear brand strategy.

High streets are under going dramatic changes and will continue to evolve in the next decade. Shopping as we know it is changing too and becoming ‘experience’ driven. We have witnessed this in the last decade with the rise of pop up shops, and more places where you visit to try out new activities that are not always purchase driven – building brand loyalty.

Pop up retail allows local businesses to combine their presence online with a physical store environment, and by connecting the two gives valuable insight into customer shopping habits and drives much needed footfall to town centres.