The City of Miami Beach free trolleys provide reliable transportation service to over 14,000 passengers per day and operate 18 hours a day, 365 days a year!

Our City's trolley system is one of the most successful municipal circulator services in the County with an estimated 5.1 million passengers annually! If you haven't already, I encourage you to give it a try! Route maps and the LIVE Trolley Tracker are all explained below.

Warmly,

John

Commissioner John Elizabeth Aleman

johnaleman@miamibeachfl.gov

MIAMI BEACH TROLLEY SERVICE

The City’s vision of implementing a citywide free trolley service has been accomplished! With a total now of 25 trolley vehicles operating along four routes, the system comfortably covers the length of our entire island and complements the County regional bus service by providing transfers between the two systems at its 220 trolley stops.

Miami Beach's free trolley hours of operation are:

6 a.m. to 12:00 a.m., Monday through Saturday

8 a.m. to 12:00 a.m. on Sundays

FREQUENCY OF SERVICE

Every 15 Minutes (Middle Beach Loop and North Beach Loop)

Approximately 20 Minutes (Collins Express, South Beach Loop A and B)

Approximately 35 Minutes (South Beach Loop via 10 Street)

RECENT IMPROVEMENTS

﻿Live Tracking

City trolley riders can now track Trolleys in real-time via our website here or through the TSO MIAMI BEACH TROLLEY APP. The Mobile Online Tracker guides them easily to their next destination.

All trolleys are equipped with vehicle tracking systems and interior video cameras which help investigate any reported speeding or traffic light violations.

Customer Service

Aligning with the City’s Service Excellence Standards and Ambassador Style Customer Service, the City developed training materials that include information to be shared regarding points of interest and landmarks.

The Mystery Rider Program also measures service quality including assessments of bus/trolley stop amenities, service reliability, cleanliness, and interior/exterior vehicle appearance, customer service, safety, and vehicle maintenance. Starting on October 1, 2018, the Mystery Rider Program began collecting data on drivers’ English language proficiency.

Resident Feedback

Miami Beach Transportation Department tracks all complaints and compliments to identify drivers who do not meet our service expectations, provide training as appropriate, and recognize those drivers who consistently demonstrate excellent customer service to passengers.

All trolley vehicles have identification numbers located in the front area, above the driver and outside of the vehicle. If you would like to share a comment, compliment or complaint, please provide details of the incident, including Trolley ID#, location, date, and time of the event here. You can also send an email to trolley@miamibeachfl.gov or contact Customer Service Line at 305-673-7117.

Accessibility

The City improved interior accessibility and comfort of low-floor Trolleys by implementing:

New footrest for high bench above front right wheel.

Storage rack above left front wheel well.

Wider bottom and back seat cushions for various benches in all low-floor trolleys.

Rear support railing

Longer leather straps

Raised benches above the rear wheel wells to allow for more passenger legroom

COMING SOON... NEW BUS SHELTERS

The City is currently in the process of designing new bus shelters with the help of Pininfarina, an Italian firm that also designs the beautiful Ferrari automobile. The goal is to design an attractive and practical shelter incorporating features that enhance the transit experience, such as estimated time of arrival of the next trolley.

The close to 300 modern shelters will both replace existing ones and be installed at additional bus stops with high transit ridership that do not currently have a shelter. They will be innovative, useful, beautiful and affordable and equipped with technology including arrival displays and solar panels that produce power for shelter lighting at night.

Design is anticipated by the end of 2018 with City procurment of a new contract to construct, install, operate, and maintain the new bus shelters anticipated by mid-2019.

Moving Miami Beach Forward Together!

Whether you are a Miami Beach resident or a business owner in our community, my office is here to help! My door is always open, so feel free to stop by or e-mail me at johnaleman@miamibeachfl.gov.

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