User Interview Questionnaire

User Interview Questionnaire is basically prepared to know a user’s opinion about one or more products or services being used by him. It contains a number of questions about the product’s and services performance and the user’s experience of utilizing them. A number of questions are included in the user interview questionnaire; some of which are mentioned below in detail.

User Interview Questionnaire Sample

Name:

Occupation:

Contact Number:

Which operating system are you using?

________________________________

Since when have you been using this?

a) Last One year

b) One year – Three years

c) More than Three years

Are you satisfied with its performance?

a) Yes

b) No

If the answer to the above question is, ‘No’ then please mention as to what modifications would you like in it?

_____________________________

Is it easy to install different software applications on this system?

a) Yes

b) No

Do you install software applications on the system on your own or seek help from a professional?

________________________________

How is the performance of the hardware parts of the system?

a) Excellent

b) Good

c) Satisfactory

d) Poor

Have you got any of the hardware part replaced ever since you started using this system?

a) Yes

b) No

If the answer to the above question is, ‘Yes’ then please mention as to which hardware part/ parts did you get replaced?

_________________________________

Did you try getting this/ these particular hardware part/ parts repaired before opting for its/ their replacement?

a) Yes

b) No

Were you provided complete information related to the maintenance of various hardware and software parts of the system?

a) Yes

b) No

Do you ensure the maintenance of the system in a similar manner as you were instructed?

a) Yes

b) No

How do you like the after sales services provided by our company?

a) Excellent

b) Good

c) Satisfactory

d) Poor

How often do you call up the customer care to seek assistance for installation/ maintenance or troubleshooting of any software or hardware part?