"Relaxing layover"

5

31/10/2018

Once again, layedover in TX. This time, the SanMarcos area. Hotel was great, staff are professional. Treated us well. Shopping close by. You must visit, herberts taco hut, for the best mexican food. 100% satisfied...

Mike P, General Manager at Best Western San Marcos, responded to this review
Thank you for completing the survey regarding your recent stay at our property.
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

"BEWARE!"

1

daltex227, Texas
09/10/2018

I needed to cancel my stay and called in the morning to do so. I called early enough that there was still plenty of time for the room to be re-booked for that night. They refused to refund one cent of my money. The corporate office said this was not a corporate policy, but rather the decision of this individual manager. It appears they intend to both keep (steal?) my money, as well as re-rent the room to somebody else so they can get paid twice? This fool manager does not realize that this unethical behavior will hurt his business in the long run. If just two people read this review and decide not to book, he is already in the hole. I personally will sleep in my car before staying at a Best Western again.

Mike P, General Manager at Best Western San Marcos, responded to this review
Dear valued guest,
We do apologize that you are unhappy with the circumstances surrounding your trip to San Marcos. As stated on our websites and on all confirmation emails generated at the time of booking, we do have a 24 hour cancellation policy that we hold each every guest to. This means you MUST cancel your reservation before 3pm the day before your set arrival or a penalty fee will be applied. We understand that you are unhappy that we do enforce this policy and are sorry that you were unable to make your reservation.
Thank you for taking the time to write your review. We very much appreciate the feedback. Have a wonderful day!

"Average"

3

HTownReviewer, Houston, Texas
07/10/2018

For $116 during parents weekend at Texas State, it was ok. Most BW I have had had a better breakfast area, better breakfasts, and pillows that didn't collapse into nothing. We asked for some extra pillows after were were in night clothes late at night and .... "come get them". Really? Can't bring a few down the hall? Nice.
The A/C does NOT have a 'run the fan all the time'. With that, air circulates but the a/c clicks on and off, but it's not as noticeable. But here it is. Cunk Cunggggg and it starts and is loud and then cuts off into silence. I like white noise. So a click while the fan is on doesn't interrupt sleep every 10 minutes as it goes on and off and on and off. That sucked.
Bed was good. Linens and towels were clean, as was the bathroom. Room was spacious. But 3 large towels for 2 people sucks. I'm sure I could have gone up and gotten more. Never had that attitude at a BW before. I've stayed in other hotels in the area and for the price would probably do that before coming here again, but that's just me. And I'm pretty loyal to the BW brand.

"San Marcos friendliest hotel"

5

16/09/2018

Enjoyed my stay at Best Western in San Marcos. The staff is very friendly and the atmosphere is very casual but very nice/clean. The fact that our stay included a nice hot breakfast is a plus. The convenience of having a nice hot breakfast waiting for us was relaxing. It allowed to stay in a rest a bit before our day at the river.

"excellent stay"

5

26/07/2018

its old property but all managing in better way. its really excellent stay. we enjoy a lot pool and breakfast. we wish to go at the hotel one more time the staff is friendly treated like family. i strongly recommend the hotel.

Mike P, General Manager at Best Western San Marcos, responded to this review
Dear Guest,
Thank you for completing the survey regarding your recent stay at our property.
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.
If I can be of assistance in the future, please don't hesitate to contact me at 512.754.7557.
Thank you again for taking the time to
Mike Patel
General Manager
Best Western San Marcos

"Staff really helpful"

5

15/07/2018

This little hotel is really well placed a couple of minutes walk to the harbour edge. Loss of quaint little shops Clean eating area and well stocked breakfast. The baggage carts being on hand rated the movement of the luggage. Under cover parking all this is not the norm.

"This hotel will rip you off !"

1

hn12830180, Anchorage, Alaska
19/04/2018

My husband, his brother and I were bike touring and we stayed at this Best Western in San Marcos, TX for the night of 3/17/2018. Few days later we received an extra $50.00 charge from Best Western aside from the normal/expected room rate.
We called Best Western in regard to this extra charge and we were told initially that the towels were missing and that's why we were getting charged.
We stated that we did not take any towels from Best Western. Then the hotel changed their statement and told us that we dirtied the towels from cleaning the bikes. This is an absolute insult to us. We would never use a clean white towel to do anything with the bikes. We asked the hotel to provide evidence to us and the manager of the hotel, Mike Patel, was rude to us on the phone and yelled "Do you want to see pictures ? I'll show you the pictures !".
This conversation happened on 3/20/2018 and until this day I'm still calling Best Western almost everyday to beg them to send evidence pictures to us.
The response from the hotel goes from "the manager is off today", "the housekeeper who took the picture is off today ", "the housekeeper happened to be sick today", "the manager just left 30 minutes ago, call back tomorrow", and to the latest one was "no body is here today, call back tomorrow".
This is beyond frustrating. Having a big branded hotel mistakenly charing us extra fee without further providing explanation and evidence feels like they are trying to rip us off. Finally the corporate emailed us a picture sent by Mike Patel to Best Western Cooperate. They made it clear that they cannot do anything about the situation and never gave us a response back.
This picture showed a bunch of dirty towels on a floor that is absolutely not in a hotel room. And they blamed this to us because we had bicycles and perhaps made us an easier target. Everyone who bikes or has done any form of bike cleaning/maintenance can tell that this picture is a total lie. Word of advise: take pictures of everything when you stay in this hotel because this is how they rip you off !
Other than the manager Mike Patel, everyone else at this hotel was nice.

Mike P, Owner at Best Western San Marcos, responded to this review
We apologize for not that meeting all your expectations upon your stay with us. We view all responses as an opportunity to help us in providing superior service for you and future guests. All of our previous correspondence has been done via Best Western Corporate and is documented there for viewing. We do hope you will give us another chance at accommodating and providing you with a great hotel experience in future.
than you and have the Best of days.

"Home away from home"

5

julieauroux, Edinburg, Texas
01/04/2018

We felt at home. The hotel was extremely clean as well as the rooms. Staff was very helpful and polite. They were aware of our needs at all time, when we were walking out, they helped my Mom with help luggage. The breakfast was warm and delicious on a clean environment. I was very surprised they even had sausage. Is the little details that make it spacial, the waffles in a Texas shape, amazing. Definitely will stay here again!!!

Mike P, Manager at Best Western San Marcos, responded to this review
Thank you for submitting your review. We value all comments as we use them to help us provide superior service for you and future guests. We hope we will see you again soon.

"Good Service, Clean but Noisy"

3

Areya W, Texas
18/03/2018

Extended a two night stay to four but requested a room change due to water pipe noise. In rm 219 (about the middle of the floor), the water pump/pipe noise was non-stop loud. It was facing the back of the hotel, so the yards of the homes behind were a pleasant view and it was devoid of road noise. I didn't hear guests in the adjacent rooms.
I requested a room change for the additional nights. I was moved downstairs to an accessible room. The road noise was an annoyance and I could hear the people in the next room talking and watching tv (and their wake up call) through the doors of the adjoining room. And a few times, the water pipes momentarily shouted out.
The place is really clean, the staff is readily available, the breakfast was great as per Best Western standards. The lack of an elevator is a bummer seeing as I had to make several trips up, down and out but help was offered for the move down.
I think my stay would have been a bit better if I had a room off center on the back of the second floor.
- They have an accessible pool
- Breakfast area fills up so earlier is better for seating

Mike P, Manager at Best Western San Marcos, responded to this review
Thank you for submitting your review. We value all comments as we use them to help us provide superior service for you and future guests. We hope we will see you again soon.

"Family trip"

3

Anna B, Houston, Texas
12/03/2018

Parking very small no exercise room no elevator which was ok since it's only 2 floors but I could hear the room next to me conversations while in restroom. Rust or something came out of tub while water was running and food was not all that stuck to oatmeal and fruit but did like that they had lactose free milk

Mike P, Manager at Best Western San Marcos, responded to this review
Thank you for submitting your review. We value all comments as we use them to help us provide superior service for you and future guests. We hope we will see you again soon.

"Bad Overnight stay"

3

derekt010752, Newbury, United Kingdom
11/03/2018

Having read the other reviews, I wonder if those that wrote them stayed in the same hotel.
I stopped overnight on the 7th March, having flown in from London en route to San Antonio, absolutely out of it, just wanting somewhere to get a good nights rest.
Wrong choice.
First of all, let me say the staff were great, the room perfectly clean.
My room was ground floor front, looking into the car park and about 200 yards away from the Interstate which had traffic thundering by all night. Sleep depravation.
The morning breakfast was, food wise, adequate.
However, I don't believe it acceptable in this day and age to have paper plates and cups. Thought they were for childrens parties.
I did mention to the manager on checkout that he would do well to double glaze the outward facing front windows to reduce noise.

Mike P, Manager at Best Western San Marcos, responded to this review
thank you for submitting your review. We apologize for not meeting all of your expectations. We also appreciate all the feed back that you have provided. We do hope you will chose to stay with us again as we can offer you a room away from the freeway and a lot more quiet. If you do consider another stay here please mention this review upon check in so that we can take care of this for you.

"Great stay!"

4

Brandy_N1975, Tulsa, Oklahoma
08/01/2018

Upon approach to this property, I noticed how well lit the parking lot was. This made me feel very safe. I was worried that it may be noisy since it was right on an acess road with the interstate above but I never once heard anything. This hotel was extremely quiet. Lobby area was nice but I did see that the breakfast area seating was limited. We never did get the chance to eat breakfast as we were too busy. The Front Desk staff was AMAZING! From our first entry to everytime we passed, we were greeted with a smile. Upon checkin, the gentleman was extremely helpful and quite speedy which I enjoyed because I was ready to go to bed. Our room was clean and the beds were super comfortable. If I had to say anything bad at all, it would be the water pressure in the shower wasn't has hard as I like it and the hot water never got hot. I had the knob turned all the way up and still the water was just warm. That really isn't a downfall for everyone, it's just I like my showers hot. I used the wifi the whole time for work purposes and never had an issue with speed or being bumped off. The laundry room was clean and there was even a place for me to sit while washing/drying. I would whole heartedly stay at this property again. It's location is perfectly situation near everything (food/shopping/highway).

Mike P, Manager at Best Western San Marcos, responded to this review
Thank you for submitting your review. We value all comments as we use them to help us provide superior service for you and future guests. We hope we will see you again soon.

"AWESOME STAFF"

5

Renee M, Riverside, Texas
18/12/2017

AWESOME Staff and service! Rooms was very clean and comfy. And breakfast was the Bomb.com! Only complaint I have was no hot water in bath tub. Thanks Best Western for making us comfortable. They help with anything kind of questions and locations and activities you need to know. Kinda like having your personal ALEXA

Mike P, Manager at Best Western San Marcos, responded to this review
Thank you for submitting your review. We value all comments as we use them to help us provide superior service for you and future guests. We hope we will see again soon.

"good to stay"

5

codyjamesb, SCHULENBURG, United States
04/12/2017

i have nice experience to stay there. the nice staff and nice front desk. breakfast is good enough. they serve us better way. i recommend to stay there. Nice parking space was there. my kids are happy and want to go there again.

"its cool place"

5

l0rrainekr, katy, United States
02/12/2017

really cool place i enjoy very much. feeling like home. no disturbance.breakfast area is small but its very nice. i personally like it. parking is good and interiour is also good. staff is good. it meet my expectations. value for money.

Mike P, Manager at Best Western San Marcos, responded to this review
We thank you for submitting your review. We value all responses as we use them to help us provide superior service for you and future guests. We do hope we will be seeing you again soon.

"enjoy my stay"

5

borisnilr, katy, United States
01/12/2017

i and family really enjoy the stay and we wish to stay again. the breakfast is really good. they trying to serve us hot breakfast. the front desk guy is good and nicely talking to us and given excellent suggestion for everything.

Mike P, Manager at Best Western San Marcos, responded to this review
We thank you for submitting your review. We value all responses as we use them to help us provide superior service for you and future guests. We do hope we will be seeing you again soon.

"Wonderful Stay"

5

26/11/2017

I was happy to stay there with my family. They help me for shopping and for food. The staff is awesome. The hotel was very clean and the interior is look like my sweet home. I strongly recommend this hotel.

Mike P, Manager at Best Western San Marcos, responded to this review
We thank you for submitting your review. We value all responses as we use them to help us provide superior service for you and future guests. We do hope we will be seeing you again soon.

"Comfortable and Clean"

4

Krissy R, Schertz, Texas
13/11/2017

Wonderful staff and breakfast was very good. Very reasonably priced as well - beds were comfortable and rooms were very clean. Staff is very helpful and willing to go above and beyond. This hotel is one that we have stayed in often and are always happy with our stay.

Mike P, General Manager at Best Western San Marcos, responded to this review
Thank you for submitting your review. We value all comments as we use them to help us provide superior service for you and future guests. We hope we will see again soon.

"a gem in a row of possibilites"

5

D8255FIsarahl, St. Louis, Missouri, United States
11/11/2017

excellent, professional staff in exceptionally clean and attractive facility for such a reasonable room rate. breakfast standard, adequate choices kids and adults, clean attractive eating area. professionally managed and run. a very pleasant surprise in a long row of options.

Mike P, General Manager at Best Western San Marcos, responded to this review
We thank you for submitting your review. We value all responses as we use them to help us provide superior service for you and future guests. We do hope we will be seeing you again soon

"Good Night's Rest"

5

W3525HEmelaniet, Nederland, United States
06/11/2017

I found the accommodations to be safe, clean and comfortable. We were there on a shopping trip and found Best Western to be a convenient location for late night eating and access to the interstate and shopping.

Mike P, Manager at Best Western San Marcos, responded to this review
Thank you for submitting your review. We value all comments as we use them to help us provide superior service for you and future guests. We hope we will see again soon.

"Outstanding!!"

5

Cindy E, Spring, United States
05/11/2017

Staff was extremely helpful and friendly. We had to make special arrangements for a bottom level room and close to lobby. They accommodated us entirely and quickly. Check in and check out were easy and fast! Breakfast was fresh and plentiful. Thank you!!

Mike P, Manager at Best Western San Marcos, responded to this review
Thank you for submitting your review. We value all comments as we use them to help us provide superior service for you and future guests. We hope we will see again soon.

"Its one of the BEST HOTELS IN San Marcos"

5

28/10/2017

This is the best hotel in San Marcos and it has the cheapest and affordable price. They have one of the best breakfast in morning and they have good swimming pool. It was a nice to stay in and the RECEPTIONIST Mike was super polite and he was nice person in general. I lived the HOTEL and I am going back for sure.

Mike P, Manager at Best Western San Marcos, responded to this review
Thank you for submitting your review. We value all comments as we use them to help us provide superior service for you and future guests. We hope we will see again soon.

"Old sketchy hotel over priced"

2

Sylverfairy, Texas Gulf Coast, Texas
23/10/2017

Old sketchy hotel over priced. Paid 200 bucks. The odd smell was a nuisance. Small vending area. Pool was a waste. It was about 10 feet by 10 feet. Very outdated decor inside. The outside gave us hope but the inside was scary.

Mike P, Manager at Best Western San Marcos, responded to this review
We are sorry for the rates being high because the F1 Race was in town and the rate was very high in the entire town. It was a little higher then normal rates but we apologize due to prevailing situation, our rate was high and regarding the pool size is standara 40ft x 40 ft and we maintain every day. However we appreciate for your comments regarding high price of room.

"Bed was horrible!"

3

Shelley W, Bells, Texas
01/10/2017

Our bed was ROCK HARD and it squeaked every single time I moved! The staff were excellent though! I would not have paid that amount of money if I had known the beds were that uncomfortable! But, I would gladly stay there again if they'll replace those beds because the staff was so nice and accommodating.

Mike P, Manager at Best Western San Marcos, responded to this review
We thank you submitting your review. We apologize that we did not exceed all your expectations upon your stay with us. We hope you will give us the opportunity to provide you with a most pleasant stay in the future.

"Clean and well managed"

5

Stuart H, Kerrville, Texas
17/09/2017

The rooms were clean and the bed comfortable. What was exceptional was the staff and service, very helpful and friendly. The breakfast was much better than the typical motel buffet. The only negative is the parking lot is a bit tight, but it's manageable. All in all a very nice place to stay in San Marcos.

Mike P, Manager at Best Western San Marcos, responded to this review
Mike P,Manager at Best Western San Marcos, responded to this review, Aug 19, 2017
We thank you submitting your review. We apologize that we did not exceed all your expectations upon your stay with us. We hope you will give us the opportunity to provide you with a most pleasant stay in the future.

"Excellent value"

5

Felisa T, Houston, United States
31/08/2017

I came to San Marcos to drop off my daughter at Texas State and the hotel staff went above and beyond to make sure my stay was enjoyable and comfortable. I will be visiting here again when I am in the area in the future.

Mike P, Manager at Best Western San Marcos, responded to this review
Mike P,Manager at Best Western San Marcos, responded to this review, Aug 19, 2017
We thank you submitting your review. We apologize that we did not exceed all your expectations upon your stay with us. We hope you will give us the opportunity to provide you with a most pleasant stay in the future.

"Toilet flooded room"

1

perinf, Arlington, Texas
18/08/2017

Stinky/ Musty room right off the bat. Hair on sheets and pillows. We had our toilet over flow after 10pm and had to leave the room and sit in lobby while it was being cleaned. Wanted a new room or hotel and got no help. When we returned to our "cleaned" room the carpet was all wet and it had an odor the rest of our stay. Extremely disappointed in the price I paid for this hotel, it was dirty and in sanitary!

Mike P, Front Office Manager at Best Western San Marcos, responded to this review
We thank you submitting your review. We apologize that we did not exceed all your expectations upon your stay with us. We hope you will give us the opportunity to provide you with a most pleasant stay in the future.

"Had a wonderful stay. Close to town & parks."

4

6ronf, Macon, United States
09/08/2017

Motel was clean & comfortable. Staff was courteous & accommodating. Close to many activities in San Marcos. Only negative was the view from our window was a big wooden fence a couple of feet away. No water fountain available to fill water bottles.

Mike P, Manager at Best Western San Marcos, responded to this review
Thank you for submitting your review. We value all comments as we use them to help us provide superior service for you and future guests. We hope we will see again soon.

"NO PRIVACY"

1

John E, Tomball, United States
08/08/2017

Not to have the cleaning personal walk in without knocking while your in bed and not to have the manager make try and make excuses. I wanted an apology and the only thing the manager attempted to do was make excuses like checkout time is at 11:00am. I told the manager my checkout time was not until tomorrow and its not an excuse not to knock. I did not pay good money not to have privacy.

Mike P, Manager at Best Western San Marcos, responded to this review
Thank you for submitting your review as we take all comments and use them to help us in providing superior service for you and future guests. All of us here at Best Western would like to apologize for the inconvenience you experienced. we have addressed all people involved and have since started new practices that ensure that this situation not arise again.we hope we will have the opportunity in seeing once again and providing you with a mpst relaxing stay.

"Weekend stay Aug 4-6, 2017"

4

Loren A, Texarkana
07/08/2017

Hotel was rated very good considering the price range. In actuality it was average considering what other hotels offer, but the price range was very reasonable. Breakfast was average at best. No 'gravy' or creamed beef for the biscuits.

Mike P, Manager at Best Western San Marcos, responded to this review
Thank you for submitting your review. We value all comments as we use them to help us provide superior service for you and future guests. We hope we will see again soon.

"Weekend Stay"

5

kennethpM5837KR, Arizona, United States
07/08/2017

The room is quiet and the king size bed was very comfortable. The price of the room included breakfast that was fast and convenient. The food itself was not high end but good enough to do the job of curbing your hunger. Overall a great experience and I will use them again.

Mike P, Manager at Best Western San Marcos, responded to this review
Thank you for submitting your review. We value all comments as we use them to help us provide superior service for you and future guests. We hope we will see again soon.

"clean with nice size rooms"

4

Pia S, katy
16/07/2017

Made a stop here on our University tour, the hotel was nice clean and the rooms were good, a nice size. Bathroom were nice and clean. They had a work out room it works but do need an update on the machines.

Mike P, Manager at Best Western San Marcos, responded to this review
We thank you for submitting your review. We value all responses as we use them to help us provide superior service for you and future guests. We do hope we will be seeing you again soon.

"Ronish solutions "

5

02/07/2017

Best western San Marcos stay was awesome, Breakfast was very good, swimming pool experience was very good.
Manager Mile, Julie and other staff people were really really nice !!!
Prices were good, Room service and beds were clean.
Best place to stay for Business travel and worth stay.

Mike P, Owner at Best Western San Marcos, responded to this review
thank you for submitting your review. As we use all comments and suggestions to help us in providing great service for you and future guests. we hope you will consider staying with us again soon.

"Great"

5

116kayew, Dallas, Texas
01/07/2017

Great place to stay , i will stay again for sure ! The breakfast and service was very good too.the front desk was very helpful and everyone was very nice!the hotel is close to the outlet mall and very close to the river, I had a lot of fun.

Mike P, General Manager at Best Western San Marcos, responded to this review
Thank you for submitting your review. We value all comments as we use them to help us provide superior service for you and future guests. We hope we will see again soon.

"best hotel to stay"

5

26/06/2017

one of the best in san marcos tx and best services provided by staff and clean rooms.
the manager was kind enough to give me their best rooms and also gave me discount for my long stay. Also enjoyed the breakfast during the stay and the TEXAS Shaped Waffle is the best to have here.

Mike P, Front Office Manager at Best Western San Marcos, responded to this review
Thank You for your valued review and we are always here to serve you the best.

"Good overnighter"

4

08/06/2017

Decided on a whim to visit wimberley - market days, and ended up staying in san marcos. With out a reservation, we pulled up to this BW and was politely greeted by front desk receptionist. Room was quiet despite being on I-35, however the parking is kinda tight. (in all fairness, other hotels in area have same setup) Room was clean as expected. Breakfast was not all that, but coffee, juice, waffles, and cereal/yogurt were good enough for us. overall, was a good little overnight stay.

Mike P, Manager at Best Western San Marcos, responded to this review
THANK YOU RESPONSE
Thank you for submitting your review. We value all comments as we use them to help us provide superior service for you and future guests. We hope we will see again soon.
Sincerely,
Mike Patel
General Manager
Best Western San Marcos

"best western san marcos"

4

Dawn o, Big Pine Key, Florida
06/06/2017

Room should have been cooler since I booked in advanced but everything else was fine. If you are looking for a clean, comfortable, reasonable priced hotel, then this is the place. The breakfast is simple but good.

Mike P, Manager at Best Western San Marcos, responded to this review
We thank you for submitting your review. We value all responses as we use them to help us provide superior service for you and future guests. We do hope we will be seeing you again soon.

"Quick Weekend Trip"

4

P1544MSkimberlyb, Spring, Texas
05/06/2017

We really enjoyed our stay. The hotel is centally located and gives easy access to most area locations and restaurants. No elevator, so ask for first floor if that's an issue. Hotel is very popular with families and the pool is nice and clean.

Mike P, Manager at Best Western San Marcos, responded to this review
We thank you for submitting your review. We value all responses as we use them to help us provide superior service for you and future guests. We do hope we will be seeing you again soon.

"Above And Beyond"

5

04/06/2017

I am not one who normally leaves reviews, good or bad. However, on occasion I recieve sevice offered so naturally good (so as not to be cofused with contrived politeness) that it is important to offer a favorable critique to both fellow travelers and those offering the service.
When my wife booked the room at the San Marcos Best Western she was informed that the hotel was under new ownership and that they were undergoing an upgrade and remodel. First, I appreciate Johnny, the booking agent/front desk manager, being upfront with her that we might be inconvenienced by their construction. A couple of days prior to our scheduled arrival we received a call alerting us that the hotel was ahead of schedule and that the room we had booked was the last to be done. Having done a number of remodels in our life to various businesses we have owned and operated, I know that stopping a project is costly and time consuming. The Best Western San Marcos, though, did so without complaint. I know the days not completeing the remodel of our room was more costly in lost time than the revenue gained from our stay. Yet they did so without complaint.
When we arrived the evening prior to our grandaughters graduation we were greeted like long lost friends returning to the neighborhood. I am sure part of this was due to my wife and her sunny dispostion. BUt over the days we stayed I saw lots of folks check in and out and without exception all were treated with the same genuine kindness we experienced.
We entered our room (with help from the front desk crew helping us with our bags!) and the airconditioning was on and the room was immaculate. It was an enjoyable stay.
I had stayed at this motel under the previous ownership on a quick trip and wondered how it kept its franchise. The re-do is really nice. All surfaces gleam as brightly as the smiles which will greet you upon your arrival.
You should know this is a two story hotel without an elevator. You should also know that there will be someone there to help you get your luggage and packages upstairs. My wife and I usually stay in upscale hotels and inns when we travel. We know good service and understand the difference between contrived and real. These folks are the real deal and we will stay at Best Western San Marcos on any subsequent trip.

Mike P, Manager at Best Western San Marcos, responded to this review
We thank you for submitting your review. We value all responses as we use them to help us provide superior service for you and future guests. We do hope we will be seeing you again soon.

"Julie is the Best in Best Western"

5

Stanley S, San Antonio, Texas, United States
15/05/2017

The front desk clerk at check in; Julie, was the most gracious and hospitable person you could ever hope to find. She went out of her way and above and beyond her scope of duties to provide me with information that I requested from her. A very pleasant and customer service oriented person.

Mike P, Manager at Best Western San Marcos, responded to this review
Thank you for submitting your review. We value all comments as we use them to help us provide superior service for you and future guests. We hope we will see again soon.

"This Best Western was relaxing."

5

13/05/2017

Employees here were very helpful and friendly. Ice clean (issue at another best western) rooms were very clean and quiet. Beds were very comfortable and the coffee was great! Would definitely stay here again. Close by to restaurants,

Mike P, Manager at Best Western San Marcos, responded to this review
We thank you for submitting your review. We value all responses as we use them to help us provide superior service for you and future guests. We do hope we will be seeing you again soon.

"Great Hotel for the Location"

5

Denvercolorado1957, San Angelo, Texas
12/04/2017

It was a great hotel, beds were comfortable, very convenient a lot of businesses especially restaurants, breakfast was good, we went for a party just needed a place to sleep at night, would stay there again would highly recommend to friends and family. Our room # was 217-A which was great location as well very quite...you all have a safe trip...

Mike P, Manager at Best Western San Marcos, responded to this review
Thank you for submitting your review. We value all comments as we use them to help us provide superior service for you and future guests. We hope we will see again soon.

"Great Hotel for a Great Price!"

4

11/04/2017

Just an overnight stay to visit our son. Comfortable rooms/beds, friendly staff. Very convenient to all activities. Next door to Fuego which is very tasty and open 2 hours. Good experience, will be back again.

Mike P, Manager at Best Western San Marcos, responded to this review
Thank you for submitting your review. We value all comments as we use them to help us provide superior service for you and future guests. We hope we will see again soon.

"Horrible Customer Service"

1

03/04/2017

This hotel placed us in a smoking room without telling us. I have a 6 month old baby so when we got up there I could not bring him in. We asked for another room but they were booked and refused to refund us because we used a third party site. I understand that hotels have contracts with these site they have to fulfill but this was an extreme circumstance that should have been handled with professional understanding and it was not. We did not stay there and they did not give us our money back. I'm sorry but I can not expose my baby to cigarette smoke.

Mike P, Manager at Best Western San Marcos, responded to this review
We thank you submitting your review. We apologize that we did not exceed all your expectations upon your stay with us. We hope you will give us the opportunity to provide you with a most pleasant stay in the future.

"Mediocre"

3

Lynell S, Mission, Kansas, United States
14/03/2017

I'd made a reservation for this hotel online. Check-in was smooth, although the front desk clerk was not overly friendly or welcoming, in my opinion. Our room was clean. The king- sized bed was comfortable. Heat/air conditioning unit worked well. Our room had a mini- fridge and microwave oven, iron, ironing board, coffee maker, and hair dryer. Breakfast was nice- delicious scrambled eggs, sausages, Texas-shaped waffles, yogurt, bagels, pastries, cereal and juices and coffee. Many people were eating at the same time, so table seating was a challenge with seating available for about 18 people at tables; a few additional chairs in the seating area. This is located fairly near the outlet malls, Target is close and Pluckers restaurant is just down the street.

Mike P, Manager at Best Western San Marcos, responded to this review
Thank you for submitting your review. We value all comments as we use them to help us provide superior service for you and future guests. We hope will see again soon.

"Gross Breakfast!"

3

Sandra S, Lorena
13/03/2017

This hotel is just average. Bed was comfortable, room was okay. Plan on eating elsewhere for breakfast! Location was good for us. A lot of places to eat nearby. Staff was friendly and accommodating. One thing that bothered me was that upon entering the hotel, there was a very strong smell of bleach. I saw the cleaning people cleaning, but the smell was very strong.

Mike P, Manager at Best Western San Marcos, responded to this review
Thank you for submitting your review. We value all comments as we use them to help us provide superior service for you and future guests. We hope will see again soon.

"Great customer service! "

5

25/11/2016

Stayed there for a girls weekend. The staff was amazing especially Johnny. He was warm and welcoming upon our check in. He was extremely helpful. Johnny has superior customer service! The hotel was very clean and our room was huge. We will definitely book it again! Thank you for y'all's great customer service!

Manibhai P, General Manager at BEST WESTERN San Marcos, responded to this review
Thank you for submitting your review, we value your feedback as this helps us to continue to provide excellent service for you and all of our guests. We hope you will chose to stay with us again upon your next visit.

"good nights sleep"

4

beccaesparza, Adkins, Texas
07/11/2016

I stayed one night with my husband, the rooms are big and clean. What you would expect from a hotel room. The staff was extremely helpful and nice.
I didn't find an elevator, so if you can't walk up about 14 -16 steps then ask for the first floor. Convenient location, right off highway 35.

Mike P, General Manager at BEST WESTERN San Marcos, responded to this review
Thank you for submitting a survey. We value your response and use them to help and improve any future visits from you and other guests. We do apologize for not having an elevator, upon your next visit we will gladly block off a room for you so you will not have to walk up the stairs again. Once again thank you for staying with us and we hope to see you soon.

"Very friendly staff"

5

Jane P, Tyler, Texas, United States
18/10/2016

We really enjoyed our stay. Room was clean and breakfast was good. Johnny and Alexis at the front desk were very friendly and helpful. We needed directions to the olive tree farm and they printed out the directions for us. They made our stay a good experience. Would highly recommend this hotel.

Manibhai P, General Manager at BEST WESTERN San Marcos, responded to this review
Thank you for completing the survey regarding your recent stay at our property.
Your business is very important to us and we value your feedback.By telling us what you liked about your stay and how we can improve, you are helping us deliver superior experience for you and other guests.
We hope you will come back and see us again soon.

"Good time"

4

maryeverson, San Angelo, Texas
15/10/2016

We stayed here while we did some antique shopping in the area. We enjoyed going to Wimberley and Gruene . We also enjoyed visiting the glass blowing place on Hwy 12. You could go in and watch them making beautiful things .

Manibhai P, General Manager at BEST WESTERN San Marcos, responded to this review
Thank you for completeing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By giving us your feed back you are helping us provide superior service for you and other guests in the future.
We hope you will come back and see us agin soon.

"Nice place to stay"

3

07/10/2016

Overall it is a very good place to stay. Friendly and helpful staff. Location is convenient, breakfast is good. Price is fair. You can walk next door to eat nice tacos for dinner. I will definitely consider to come back again.

Manibhai P, General Manager at BEST WESTERN San Marcos, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By giving us your feedback you are helping us provide superior service and other guests in the future.
We hope you will come back and see us agin soon.

"Good hotel for the price"

4

Russell M, Beaumont, United States
03/10/2016

Hotel was everything you expect and the staff was very friendly and helpful. Accidentally booked a smoking room. The hotel was full so they could not switch me to another room. Cigarette smell was really bad in room. Make sure you don't make that same mistake that I did if you are a non-smoke. Otherwise, everything was very good. Staff was great

Manibhai P, General Manager at BEST WESTERN San Marcos, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By giving us your feedback you are helping us provide superior service for you and other guests in the future. We hope you will come back and see us again soon.

"Compfy, clean and convenient. Will stay again next visit."

4

Thomas W, Houston, United States
23/09/2016

Attended a wedding in Wimberlie and needed a place for that night. This hotel is within 25 miles but is near highways to the location that make it convenient. The place was clean, near the highway (could hear highway noise, but acceptable) and had an acceptable breakfast. Staff were exceptionally good.

Manibhai P, General Manager at BEST WESTERN San Marcos, responded to this review
Thank you fro completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback.By giving us your feedback you are helping us provide superior for you and other guests in the future. We hope you will come back and see us again soo.

"Good if ADA is not a consideration"

3

Mary Esther E, San Antonio, United States
12/09/2016

Friendly, helpful staff, clean room and bathroom. Lobby is nice but a little crowded. The fold down seat in the "accessible" room was too far from the water controls and the grab bars were hard to reach. It is hard to step into the tub for someone who is impaired.

"Clean and comfortable"

5

Frank R, Plano, United States
10/09/2016

Very clean, very comfortable, and the breakfast was excellent.. We enjoyed eggs, potatoes with veggies, and the good coffee. I was surprised to find that San Marcos has become a somewhat suburb of Austin, as there was a big football game at UT that weekend, and the hotel was completely sold out.

"Clean, good value, excellent staff."

4

Jon M, Houston, United States
06/09/2016

The hotel is older but well kept and clean. Layout a little different (parking in front as the hotel backs up to a fence). Staff was friendly and responsive. The breakfast was typical fare but fresh and plentiful. I would stay there again when in the area.

"Very Nice Best Western in San Marcos"

5

janiceHoustonTX, Houston, Texas
02/09/2016

Decided to spend nite this past weekend on what was suppose to be a day trip to see daughter. Had grandkids with us including an infant. This hotel does not have an elevator. We had a 2nd floor room right by the stairs. Our room was clean and spacious an accomomdated a porta crib supplied by hotel. The pool was clean and plenty of chairs to lounge. Hotel supplied extra towels for pool, just ask at front desk. Breakfast had a variety of items that everyone enjoyed. We would return

"Mr Hiles"

1

25/08/2016

We booked two rooms for business for a week and was unable to sleep due the bed bugs or fleas when we spoke with the manager he didn't offer any solution and denied they have bugs even after we produce them still nothing so we checked out and he would not refund our money for the remaining nights after speaking with corporate the made him refund our money thanks to the integrity of Best Western but I highly recommend do not stay here the owner is only concerned with money not customer satisfaction, not to mention the rudeness and telling us we were liers the staff was nice but unable to do the right think because of the owner we hope Best Western reprimand them or pull their brand name from them.

"Wonderful Choice"

5

Courtney B, Marble Falls, United States
17/08/2016

We were pleasantly surprised in every way with this property! We came to the area to visit a local waterpark, and we had everything we needed and more. A nice, big bathroom- large king room, great breakfast, and the entire property was very clean. Thank you!

"We had a great time in San Marcos"

5

Jo R, Blanco, TX, United States
11/08/2016

The rooms are clean and quiet. The staff is very helpful and we had no problems. We spent the weekend. The hotel is close to major roads so you can get to wherever you are going. We spent time with friends and drove around town to see what has changed since we went to college there.

Mike P, General Manager at BEST WESTERN San Marcos, responded to this review
Dear Jo R,
Thank you for taking time to share your experience, we really appreciate it. We are glad to know that you enjoyed your stay at our hotel, we always strive to make our guest's stay wonderful and to hear that we were successful in doing so gives us strength to do more.
Hope to see you again when you are in town.
Sincerely,
Mike P

"Overnight in San Marcus"

5

TommyScott, Pearland, Texas
28/07/2016

Facility was comfortable and extremely quiet given location on interstate 35. We felt that every one went the extra distance to guarantee a pleasant stay. Location was very convenient to shopping at outlet mall if we had been so inclined.

Mike P, General Manager at BEST WESTERN San Marcos, responded to this review
Dear TommyScott,
Thank you for taking time to share your experience about your recent stay at our hotel. We are glad to hear that you enjoyed your stay. We thrive to make every guest's stay comfortable and pleasant one and we are glad to know we able to make one for you.
Hope to see you again and once again thank you for choosing Best Western San Marcos
Sincerely,
Mike P

"Weekend July 23 2016"

3

Thomas B, Rowlett, Texas
25/07/2016

Overall this was fair experience. The in room refrigerator would not cool, and could not find any controls to lower the temp. There were ants in the bathroom that we killed upon arrival. There is serious lack of parking for the number of rooms available.

Mike P, General Manager at BEST WESTERN San Marcos, responded to this review
Dear Thomas B,
Thank you for taking time to review us on tripadvisor. I am very sorry to hear that you had issues with your refrigerator, ants in your room and parking problems. I sincerely, apologize and hope you will give us another chance to serve you and provide very pleasant experience.
Sincerely,
Mike Patel

"Decent stay, but so muggy!"

3

25/07/2016

Overall, my stay met my most basic needs. The room was clean, check-in and check-out was easy, staff was nice, they offered complimentary breakfast, ect. Although, every time we entered the room, it felt gross and muggy and took forever to cool off. I understand that Texas is hot this time of year, but I am from the gulf coast and live with humidity every day, and I've never experienced anything like this before. There is no excuse for the room to be that muggy. Maybe there is something wrong with the AC unit, or maybe it just needs to be cleaned; I don't know. Also, we stayed in a room at the very end of the hall, which was very inconvenient because there is only one entrance at the front of the building so I did get tired of making that walk by the end of our stay, especially with luggage. Another annoyance was that our room keys would constantly stop working. I think we had to exchange them about three times (and no, we did not store them next to our cell phones). Bottom line--this hotel is decent, but is nothing nice or special. I feel like I paid too much money for what it is. I probably won't be staying here again.

Mike P, General Manager at BEST WESTERN San Marcos, responded to this review
Dear Amanda D,
Thank you for taking time to review us on tripadvisor. I am very sorry to hear about the issues you had during your stay. I will make sure that next time when you come in, you will have a pleasant stay.
Sincerely,
Mike Patel

"Great location in San Marcos"

4

W9535UMlisah, Houston, Texas
25/07/2016

We have stayed at this BW a couple of times. It is close to the Tanger Outlets, the river, lots of restaurants, and local attractions. If you are a bookworm, check out the Half Price Books just across the highway (it's big!). We visited Palmetto State Park for a day of hiking before heading to the hotel, and the drive was short and sweet. Great location and nice, clean hotel.

"Quick Trip"

5

fbsisland, Fort Worth, TX
15/07/2016

Great hotel for easy access to Texas State University. I was there for my son's orientation. Hotel staff was great, check-in was easy. Room was nice and clean. Bed was very comfortable. This is a hotel that I will book next time I'm in San Marcos.

Mike P, General Manager at BEST WESTERN San Marcos, responded to this review
Dear fbsisland,
Thank you for taking time to review on trip advisor. We are glad to know that you enjoyed your stay with us and we look forward to seeing you again.
Sincerely,

"Fourth of July"

3

03/07/2016

My friends and I went on a road trip the Fourth of July week. We went from place to place. This was our least favorite place that we stayed. It was clean and safe, but nothing special. The breakfast was average and there was no hot tub. It also had a weird smell throughout the hotel.

"Bring Transportation For Getting to Room from Lobby"

4

Joseph D, Mercedes
03/07/2016

The stay was excellent, except for having to walk from the lobby to the opposited end of the building to get to my handicap room. I need surgery and can barely wallk. One woulld think the handicap rooms would be closser to the lobby since you cannot enter frough the door at the end of the hall.

"clean, comfortable, roomy"

4

27/06/2016

The staff was terrific! The room was large (we had 2 beds) and we had plenty of room to spread out. The room was clean and comfortable. It is close to the outlet malls and the university. There was breakfast daily and while we only grabbed muffins, it seemed to be a hit with the folks eating.

"Good time"

4

maryeverson, San Angelo, Texas
24/06/2016

My daughter and I stayed here while my granddaughter went to orientation at the college. We did some site seeing in the area. We went to Wimberley and Gruene while we were there and really enjoyed both places. There was lots to see and do there and some good places to eat. We had a great time.

"A BLESSED PLACE"

5

Jeffrey B, SAN MARCOS, United States
20/05/2016

I found this Best Western Hotel in San Marcos Austin Texas through Trip Adviser and I am pleased that I did. I was greeted by a gentleman named Jonnie a real gentleman. Very/very helpful in every way.They are blessed to have him. The place and room were very clean.The staff did a excellent job.Good choice at breakfast.The location was great for me just off the I-35 and easy to find,Again I would recommend this Hotel.

"Much better than anticipated"

4

vhadquin, Chicago
16/05/2016

I stayed at this hotel about 3 years ago and I was rather unhappy. But this time around, my stay was much more pleasant!
To start with, the entire place received a huge facelift. The lobby felt fresh, with new decor and clean. Our room was also newly decorated, new AC system and had a huge flat screen TV. Breakfast is very basic but plentiful.
Most important to me is cleanliness and the place looked fresh and clean. For basic accommodations this is very nice and fairly priced.

"Texas State Graduation"

3

15/05/2016

The location of this Best Western was convenient to Texas State University and good places to eat. The air conditioning was not cool enough. Our room was on the second floor & there is not an elevator in the building. We are older & it was a struggle to get our bags up the stairs. The room was clean. Free breakfast.

"A clean and accomodating place to stay."

4

BrooksAcuff_Texas, Acuff, Texas
25/04/2016

We enjoyed this place. The bed was comfortable and the room was very clean. The Wi-Fi worked well and all the features of the room were in good working order. If you are looking for a clean and fitting place to stay overnight it is well kept by hotel management at a very reasonable rate.

"Is it a Hotel or Is it a Motel???"

5

soccermomof4, Beaumont, Texas
20/04/2016

We stayed two nights at the hotel. They were very accommodating for our large school group and very upbeat with having so many middle schoolers at their facility.
The rooms and bathrooms were very clean and updated. The beds were comfy. However, the only downside is that the hotel has half of its room enclosed (hotel style), while the majority of it's room have walkways and balconies that open up to the outside elements (motel style). So when making reservations please ask if you have a room that has enclosed hallways or are the hallways open to the outside elements.
It is very easy to find. Easy on/off from I-35. Outlet mall only 8 minutes north of the Hotel/motel. Close to everything really.
Breakfast was GREAT!! A lot of choices for everyone from cold to hot. The kids loved that they could put chocolate chips into the waffle maker to make chocolate chip waffles. The coffee was good for hotel/motel coffee. I am pretty picky about my coffee. Its no Starbucks, but had good flavor, not just brown water.
The pool was a nice size that accommodated quite a few kids. There is a hot tub, too.

"Nice place to stay"

4

1962kat, Dayton, Texas
10/04/2016

this was a last minute decision to stay here while planning a weekend getaway for our anniversary. The hotel is easy on & off from the freeway. Room was clean and quiet. The desk clerk was VERY helpful in answering our questions and very friendly to speak with. It's always nice to enjoy speaking with strangers and having good casual conversations about the area you are in.

"Great Stay"

5

Christine R, College Station, Texas, Usa
08/04/2016

I stay at this hotel at least once a month for work and this time had to stay an entire week because of work. I like this hotel it has always been very comfortable here. The staff is very friendly and all week I ran into several different ones and all were very pleasant. The bed was comfortable, WiFi worked great and I will continue to use this hotel for my business stays and any personal stays.

"Very nice hotel convenient to I-35"

4

BJL83, New Braunfels, Texas
05/04/2016

This was our first stay at this hotel and it was very nice. One of the nicer Best Westerns we have stayed in. Room was spacious, clean, quiet, breakfast was adequate, and staff was helpful and pleasant. All in all a good 3 night stay. We will return.

"Good"

4

Blanche B, Minneaplis, United States
04/04/2016

Great location, pretty close to restaurants that I was able to walk to. Quiet area and the staff was friendly. Too bad the pool was to cold to get into, but I still enjoyed it. Breakfast options was also good, different ideas to choose from each day.

"Great place to stay !!"

5

Denise S, New Hope, Minnesota
23/03/2016

We stayed here for 2 nights, Sat & Sun. Upon arrival, the front desk was very welcoming & friendly. We never had any issues. Breakfast was very good. On our first morning, I found an item that was left by a previous guest. I gave it to the front desk. Maybe it belongs to the Michael who gave this hotel a lesser rating. Anyway, kudos to Johnny, your sincerity, professionalism & friendliness, helped make us rate this place a 5. Snowflakes await you when you head north.

Mike P, General Manager at BEST WESTERN San Marcos, responded to this review
Dear Denise S,
Thank you for taking time to review our hotel on tripadvisor. I am glad to hear that you enjoyed your stay with us. Thank you for your compliments to Johnny, I will make sure to pass it on to him.
I also wanted to thank you for bringing the hard drive which belonged to one of our guest and we were able to return it to them. They were from different country and was very happy when we informed them about their item that was left in the room.
Thank you very much and hope to see you again.
Sincerely,
Mike Patel
General Manager

"Do what you say your going to do...INTEGRITY!!"

3

Micheal F, San Marcos, United States
19/03/2016

When you tell someone a rate and then charge them a higher rate...get it writing from this place. We were given a special rate because I booked so many rooms for my family to be here for my wedding. Other than that, don't forget anything. You won't get it back. :( We lost a few things that can easily be replaced but its the principal of the matter!!

Mike P, General Manager at BEST WESTERN San Marcos, responded to this review
Good Afternoon Micheal F,
Thank you so much for taking time to review our hotel on tripadvisor. We really appreciate and value your opion. Our goal is to keep our guest happy and have them come back however, in your case, it seems we failed to do so and I sincerely apologize on behalf of my entire team.
As far as your rate is concerned, you had two different types of rooms of which rooms with 2 queen sized beds were quoted $89.95 and 1 king sized beds were quoted $79.95 which you can refer to your email confirmation. However, if our confirmation email states a different rate then please get back to us as soon as possible, and I will definitely take care of it and will refund you the difference.
Also I wanted to address, your lost items that you have mentioned, our policy is, all the items found in the room, housekeeping will bring it to the front desk and we log in and call the guest about their items. We never had problems with missing items earlier. Again I sincerely apolgize because this is not what our service promise is. I know you called on Sunday evening and spoke to my front desk and he informed that there was not items found in your room and requested you to call back the next morning. There was nothing found in your room, however if you can list the items that were missing from your room, and I will look into this issue further for you .
Looking forward to hearing back from you.
sincerly,
Mike Patel
General Manager

"Staff was outstanding!!"

5

Andrew F, Amarillo, United States
14/03/2016

One of the best caring staff I've had in a long time. I was amazed at how kind and attentive they were to our needs. We travel a lot and it is rare to find this level of service. We will definitley stay here again when we are back in the San Marcos area.

"Nice visit!!"

4

09/03/2016

I enjoyed my visit in this Hotel I tried other places and I am not planning on changing this one any time soon. I am very please with the staff, the place, food and service of Best Western, it pays the price. Thank you!

"Terrific Value!"

5

Ryan N, Raleigh, NC, United States
27/02/2016

Best Western in San Marcos is terrific, a very small and home like hotel where you have a very helpful and caring staff, and great convenience to I-35. It was a great place for my visits to Austin and San Antonio, which I commuted between. It was my first time booking with best western, and will not be my last. Very clean hotels and the beds are very comfortable. Tremendous value for the price.

"hotel experience stay"

5

gilbertp36, Houston, Texas
22/02/2016

Best Western is a very clean hotel and we experienced such a comfortable stay, and with such friendly staff and service we were 100% satisfied. Would certainly recommend this best western hotel to family and friends.

"Excellent Stay"

5

Eileen H, dallas, United States
16/02/2016

The Hotel is clean and the staff is very helpful. The breakfast is very high standard with amazing amounts of choices. The Internet is fast and the rooms are clean and properly furnished. Overall a very comfortable stay.

"Comfortable, affordable place to stay"

4

highrez58, Austin, TX
30/01/2016

Spent one night in this hotel. The staff was very friendly and welcoming. Hotel was clean and well maintained. The outdoor pool looked great but since it was in February, I didn't go jumping in. The IH35 traffic noise may be of some concern, but the the hotel was very convenient with easy access from the highway and at a very good price.

"Unsafe and need improvement."

2

19/01/2016

We stayed for 3 days during Thanksgiving and it seemed many outlet shoppers would stay here. The check-in was slow and during our waiting, there were some people reported to the front-desk that a suspicious man was hanging around the parking lot. At the mean time I also saw a guy snuck in and out the ground floor( apparently he is not the hotel guest.) But the front desk did not do anything even a check. Therefore, we worried about the safety during the stay.
The room was OK. On the next day morning, there was not enough space for their guests to eat the breakfast. Some people need to sit on the reception sofa and shared one chair.

Mike P, General Manager at BEST WESTERN San Marcos, responded to this review
Dear JiaPeiH,
Thank you for taking time to review our hotel online. At Best Western, we strive to make every guest's stay comfortable and enjoyable. However, we could not make that happen in your case. We sincerely apologize. Our guest is our priority, their safety is our prime focus, as you have indicated that there were suspicious guy snuck in and out of the ground floor who was not a guest in the hotel, this is very serious matter. I want to investigate in our security cameras and talk to my front desk about this issue. I do not have any information about your's so if you could kindly send your stay date and your reservation number to this email [email protected], I would really appreciate it.
Thank you once again and hope you see you!
Sincerely,
Mike Patel
General Manager

"Pleasant Stay Best Western San Marcos"

5

Pradeep R, Coimbatore, India
18/01/2016

I am staying at this Hotel for the 5th time in around 15 months and every time just got better and all the staff here is caring as ever as they did in the first time. Whenever I visit San Marcos, i do not even evaluate other Hotels and it has become my default Choice.

"Mediocre hotel, fabulous customer service"

3

liroi, Katy, Texas
07/12/2015

Made a last minute reservation for my son and myself to stay overnight for a lax tournament in the area. Front desk clerk was super helpful as there was a problem with my reservation and very friendly. She made a late night check in that could have been horrific into a comedy of near epic proportions.
Okay, the hotel.
First off, there is no elevator, so if you're moving in a lot of bags, keep that in mind.
About our room: the air conditioner in our room didn't really work all that well, the beds were very comfortable and ample pillows which is unusual. We faced the freeway, so there was a lot of noise in the room but it was good white noise to sleep to. The bathroom was fine, nothing special, but it did have soap holder and a decent hair dryer. We didn't make use of the fridge in the room and the tv was good. In fact, the tv had an on-demand menu of hte channels, which I appreciated.
The hotel itself:
parking is minimal. We were lucky to find a spot, but I could see that if the hotel was crowded that parking could be a real issue. The breakfast was basic and we didn't partake, but on a regular trip with kids, it probably would have been fine for us.
getting to the hotel was easy as it's right on the access road to I-35. There's a krispy kreme down the road which made us both happy.
I'd stay here again if travelling through. If you're in for the long haul, probably not the best hotel, but for a one night stop over, it's fine.

"Great Experience"

4

Theresa R, Houston
03/12/2015

The hotel was perfect for our stay. I will stay there again. I wish I had known about it before. Our son attends Texas State University, and the hotel was clean, accommodating, and centrally located, with a great price.

"My Experience"

5

Diana I, Rockport, United States
22/11/2015

A very accommodating pleasurable stay. The rooms are very clean, the beds are very comfortable, the coffee is excellent and the staff is very professional! I highly recommend Best Western San Marcos, TX., for your next hotel.

"very nice"

4

Maudie H, Davis,OK, United States
10/11/2015

We always enjoy our stay at the Best Western in San Marcos. The staff is very friendly and helpful and it is a good value for the money. We will go back. The hotel is always clean and attractive. The breakfast is good. We stay there every time we go to San Marcos and have always been satisfied with our visit.

"Never ever go here "

1

Blakley S, Marble Falls, Texas
08/11/2015

Our toilet over flowed for no reason at 4am!! It flooded so bad it got the carpet wet! They had to move us to a new room that was a smoking room! It smelt awful! Keep in mind this was all at 4am! The staff had attitude too! The only nice guy was the one who darted up to our room to shut the toilet off! He was very nice and helpful thank you guy. Other than that never ever going here again!!!

Mike P, General Manager at BEST WESTERN San Marcos, responded to this review
Dear Blakley S,
Thank you for taking time to review us online, we really appreciate your feedback. We, at Best Western San Marcos strive to make each guests' stay comfortable however, we failed in your case due to toilet overflowing. I apologize on be half our entire team. I am glad my front desk associate was able to help you even on our sold out night.
Thank you again for choosing best western!
Sincerely,

"Comfortable, Convenient, and Quiet"

4

Linda M, League City, Texas
08/10/2015

Nice, clean motel with indoor entrances to rooms. We stayed on the 1st floor on the side away from I-35 so it was pretty quiet. There is no elevator to the 2nd floor so ask for a 1st floor room if suitcases are heavy or mobility is an issue. Misty worked very hard to provide us with a great breakfast. Seating in the breakfast area is limited. I used the ice bucket tray to take our food back to the room. There was a mini-fridge and microwave. The staff is friendly and helpful.

"creepy crawly hotel"

1

Jill C, Rowlett, Texas
05/10/2015

I normally stay at Best Western Hotels when ever I travel and I can tell you this one did not meet or even com close to expectations. When we arrived the room (#100) was ok at first site but once I began to look around I found blood on one of the pillowcases and then the remote for the tv did not work we had to bring it to the office and have them switch it out. At first the desk attendant acted like I didn't know what I was talking about until she tried it and behold it did not work.... once back in the room I noticed a cricket on the couch we got rid of it and figured we were good for the night. Later that evening there was crickets in the bathtub, in the nook that is provided as a closet around the air conditioner.. and when I woke the next morning there were several crickets in the bed with my husband and myself. I was appalled when I went to complain I was told laughingly it was cricket season. Well I do live is Texas as well and I know cricket season but there are measures that can be taken to keep the crickets from rooms. I will not recommend this property

Mike P, General Manager at BEST WESTERN San Marcos, responded to this review
Dear Jill C,
Thank you for taking time to write review on your recent stay at our hotel. We strive to provide our guest a comfortable and clean stay but unfortunately, we failed to do so in your case. We sincerely apologize for this. After I read your review, I already contacted our linen cleaning vendor and spoke to my housekeeping for not performing upto the standard. Regarding, crickets, we were hit hard this time again with cricket migration, we are doing our best to keep them out but it is beyond our control, this time every year, we suffer from this. And I sincerely apologize. Hope you will give us another opportunity to serve you and provide you the best experience.
Thanking you,
sincerely,
Mike Patel
General Manager

"Best Western - San Marcos TX"

4

STEVEN D, San Antonio
27/09/2015

It is surprising how busy this place is. Arrived at check-in time and had to wait behind large group. Front desk staff was very efficient assigning rooms and only had to wait 10 minutes. Desk clerk did recognize I was a Best Western Diamond rewards member and asked if I had a room preference for first or second floor. I was staying just one night but it was nice of her to ask. Room was clean and had all necessary amenities. Bathroom also clean and noticed all towels and washcloths were tagged with Best Western logo for environmental friendly fabrics. Had not seen anything similar in stays at other Best Western properties. In room WiFi reception was good. Good sound proofing as no noise heard from adjacent rooms or hallway. Breakfast was adequate but there is room for improvement in variety. Only detraction, bed was very hard and was not comfortable for sleeping.

"Won't come back"

1

s_yseb, Fort Worth, Texas
16/09/2015

There are bugs all over this place. Television does not work. There were stains on 2 out of the 4 pillows. My room was very freshly painted, didn't take long to get a headache from the fumes. I found a long hair in a towel.

Mike P, General Manager at BEST WESTERN San Marcos, responded to this review
Dear s_yseb,
I really appreciate for your time to write this review online regarding your recent stay at Best Western San Marcos. We strive to provide the highest level of comfort and enjoyable stay for our stay and in attaining those goals, feedback from our guest really helps to improve on where we are lacking. I sincerely apologize for the problems you had during your stay. I can certainly imagine how frustrating it can be when you are travelling and checking into a hotel at night and come across problems. Regarding bugs, it is cricket season here in central texas at this time of the year, and we cannot avoid it despite of all our effort. As far as television is concerned, I am confident that it was just an issue with not being in the right source, our cable runs in HDMI1 and it might have changed to other stations and this would take few seconds to fix it. As the hotel is doing some paintings in our rooms, I can imagine that fresh paint smell, would bother a lot and I am very sorry again. I have already spoke to housekeeping for the hair that was found in a towel. I did see a note on our log book and wanted to speak to you however, you have left early and I could not personally provide resolution. However, if you happen to visit this town again, please give me a call directly at 512.754.7557 and I will take care of you personally and assure you to provide the most memorable stay like we provide it to our other guest.
I hope you will give us another opportunity prove our service.
Sincerely,
Mike Patel
General Manager

"Comfortable Stay"

4

Chandler C, San Marcos, United States
14/09/2015

The front desk lady was very professional and knew guest names and asked how they liked their rooms or if they needed anything. Breakfast was decent but needed 2 waffle makers, maybe some boiled eggs for protein. After everyone went down for the night, the hotel was very quiet. Internet worked great, tv worked fine and it was very clean.