Install LiveHelpNow App from BigCommerce App Marketplace Confirm install After installation finishes, click "Get Started" to login to your LiveHelpNow account and select Embedded widget to be used for this installation. If you do not have LiveHelpNow account, please create one here. Click Authorize button to be prompted with LiveHelpNow credentials Select Embedded Widget to be used for your [...]

How do I create Bot flow to send to LiveHelpNow Bot engineers for setup?

Live Help Bot is offered at $95/month flat fee per Bot with free setup and unlimited revisions done by LiveHelpNow engineers per your requirements. Here is general information on setup that we will need from you to get started.In order to start with Live Help Bot, please add it to yoru subscription in Admin Panel->My account->Services and someone from Bot dev team will reach out [...]

Can I use support ticket software for follow ups, reminders, drip email marketing campaigns?

You can easily setup LiveHelpNow support ticket software to serve as a drip email marketing campaign for lead nurturing. Let's consider the following very typical case: Send automated email to prospects who inquired about pricing after 24 hours, 72 hours, 1 week and 1 month. Steps to configure: Create a new ticket category "Pricing inquiry" in Admin Panel - Ticket System - System Setup - [...]

There are two ways to route chats to individual operators: Create a separate department for each operator, so there is only one agent in each. Then generate installation code in Admin Panel→Chat System→Installation for each department to be used on your website, or as a link in an email or social medial campaigns Edit installation code to specify operator ID found in Admin [...]