Hotel Management Software

Hotel Management Software is an ideal software solution for Hospitality Industry that can be used at hotels, motels, inns, resorts, lodges, PG and GuestHouse operations. Our product Hotelier Hotel Management Software is a comprehensive software suite consisting of integrated modules for various aspects of hotel management.

Microtelesoft’s Hotel Management Software is an exhaustive Hotel Management Software, designed for full service luxury inns, bed, breakfasts, and resorts. It emphasizes the highest level of individual guest services through our comprehensive features seamlessly integrating rooms, dining, and retail, with information contained in reservations till back office operations. Apart from these things it also helps you to manage your employees.

Microtelesoft is a web-based online reservation and management system for small to medium sized hotels the system also features a spa management system and a simple point of sale system. It is a 100% web based, built using ASP.NET with a Sql server 2005 & 2008 running on Windows 2008 and IIS (preference is Microsoft products). It is a cross browser compliant running on all major browsers both on Windows, Mac and android. The user interface is template based thereby having complete separation of business logic from presentation logic.

Hotel Management Software has following features for - :

General User

Dynamic Rate Displays

Multi Property Display for Chains

Room and Hotel Image Gallery

Room and Hotel Description

Guest History Profiles

Online Reservation Modification

Online Cancellation

Payment Processing

Multi-user, Multi-access control system

Reservation/Front Office

CheckIn-CheckOut Process

Features - Administrator

Inventory Management

Vendor Management

Guest Management

Room Info Management

Hotel Chain Management

Booking Status

Cancel Booking

Check the vouchers and Invoices

Sales Report

Backend Profile Management

Staff Management

Reports Features :

Inventory report

Cancellation report

Daily Guest checkIn report

Daily Guset checkOut report

Daily Guest Status report

Staff report

Sales Report:

Daily

Monthly

Quarterly

Yearly

Sales

Inventory

Microtelesoft is comprised of six modules

This module allows for the set-up and customization of the hotel and attributes of the facilities such as creating room types, establishing tax rates (both sales and occupancy taxes) as well as creating employee accounts and granting them permissions.

Front Office

Module allows employees to login to the system and have access to all functionality associated with the day-to-day front desk operations including:

Housekeeping

This module communicates between the front desk and housekeeping staff rooms that need to cleaned, inspected and/or repaired.

Point-of-sale (POS) System

This module allows for the purchase of items in the gift store or restaurant. Charges can either be paid immediately or charged to a room for payment at a later time.

Web Reservations

This module allows Web site visitors see availability, room types, and pricing and then allows them create a reservations and receive a confirmation code/email.

Reports

Reports generation— perhaps the most important part of an organizations operations are its reports. Reports are what let you judge your current performance, what it lacks and how you can improvise your services in the future. Towards this end you can generate and view n number of reports via this module. Access is granted strictly by clearance.

Module highlight

Administration

On this module you can set-up hotel functions and introduce any customization that you may need. You can easily create room categories, establish tax rates —both sales and occupancy taxes— and last but not the least; create employee accounts and specify clearance limits.

This is where the front desk is linked to your housekeeping staff. All communication— regarding rooms that need to be cleaned, inspected and/or repaired —flows through here.

Module advantage

AllMicrotelesoft modules are seamlessly integrated to maintain unremitting workflow. Appropriate record locking schemas are applied to prevent double bookings or overwriting of data by specific users. Plus, data is never lost due to a record lock.

For example: data from a POS transaction does not get lost because the housekeeping team is changing the room status from dirty to clean. POS data is retained allowing the user to re-submit further info.Once user categories are created, access to various modules is granted independent of other modules. Connection time outs and users being logged off the system are set at such durations so as to not interfere with daily operations.

Store Inventory

Create profit centers: Gift shops, restaurants, etc.

Enter product name, brief description, price

Declare it a taxable or non-taxable item

Profit centers are non- inventorial; sales are tracked without an on hand balance.

Taxes

You can create and assign local taxes to sale type. Currently, the application only handles two tax rates: occupancy tax for rooms and sales tax for POS purchases

Front Desk

Here your employees can login and access all functionality associated with the day-to-day front desk operations including spa and group management. You will always be informed of your guests needs via this module.

Create a New Guest

name

address

credit card(s)

references attributes

Access Report

Access report of guests scheduled to arrive/depart for a specific date
Print check-in cards for all/selected guest for a specific date
Check-in guests as they arrive

Edit Reservations: past, present & future - change dates, rooms etc.

Re-assign guests to a different room

Split reservations: account for people who may change rooms during a single visit

Note if the guest has requested a specific room

Note circumstances that mandate the room cannot be changed

Add charges to the rooms including gift shop, spa and restaurant charges

Check-out guests including form of payment(s) including checks, traveler’s checks and credit cards. For non-cash payments a reference number is collected (check number, authorization code etc)
Receive transaction data from a credit card swipe machine

Groups

Make group reservations for two or more rooms reserved under one name.

Dynamic and flexible despite being ease to use

Ensure capacity for the entire group.

individuals are assigned to specific rooms – potentially with varying arrival and departure dates— at a later time

Single payment made for the rooms booked by the group

Individual payments made for the rooms booked by the group

The room association with the group reservation is maintained at all times and the group leader’s details are always available for reference.

Hotel Snapshot

Access an interactive visual matrix of all rooms. In this detailed overview of the hotel; the status —available/reserved/checked-in/out/blocked— along with guest’s last name is available. By clicking on detail, the user can access information about that room including

Guest’s details

Reservation details

New reservation assignment

Housekeeping

This is where the front desk is linked to your housekeeping staff. All communication — regarding rooms that need to be cleaned, inspected and/or repaired —flows through here.

System automatically assigns room status at the beginning of the day (dirty or inspect).

Work Shift

Spa

Booking for the spa will be made according to following specifications:

Treatments/space categories each with their own attributes

Treatments booked for a specific time period on a day

Spa charges can be charged to the guests’ rooms or settled at the spa at the time of the treatment

Online Reservations

This is a pretty straight forward reservation interface that allows Web site visitors to book online.

Guests can view rooms, pricing and room availability

Receive a confirmation email

Guests can only book by room category and not specific rooms

Multiple rooms for multiple guests (groups) are allowed as well as a request for an extra bed (rollaway)

After selecting a room and date guests are requested to submit:

contact details

credit card number

This process creates an account for the user enabling them to return in the future to edit their reservation or book a new one. A process for retrieving account information is included.

POS

Purchase of items in hotel gift shops or restaurant/ bar billing is documented on this module.

After selecting the appropriate profit center to use, staff can create a sale by adding items from the store inventory

Sale total along with taxes is updated as each item is added or deleted from the sale

A transaction number is available for reference

Staff is able to separate POS purchase from a reservation in order for the guest to pay for them separately

Purchase details are stored and saved for future reference

A detailed receipt is available for printout should that be requested

POS is a separate security area so users may be granted clearance to this module with or without clearance to other modules.

Reports

Perhaps the most important part of an organization’s operations is its reports. Reports are what let you judge your current performance, what it lacks and how you can improvise your services in the future. Towards this end you can generate and view n number of reports via this module. Access is granted strictly by clearance. All interfaces are interactive and easily navigated to & fro with a single click. Below are samples of the types or reports that are available to specific staff based on their duties & clearance:

Daily Report – POS transactions: number of transactions and total revenue for the specified day.