Hello, I have 3 Yi cameras. 1x Outdoor cam, 1x 1080p dome cam and I just bought the Yi 1080p Home cam. I am using the PC app and can see the other two cameras fine. But, no matter what I do I cannot add the new camera to the PC app.

I want to be clear. I can setup the Yi 1080p Home cam without issue. BUt, after setup is complete the camera never displays using the PC app. I can see it using the Android App. But, I am trying to make a Live Feed Group using the PC app and have it open 24/7 and cant seem to add this camera.

I’m a little confused too. I live in Canada and bought a Kami camera from Amazon.ca
I’m not sure why there’s two apps for Android, Kami and Yi. They both look exactly the same and both work with the Kami Outdoor camera, so why is there two apps and what’s the difference?

Yes I have an apple and it’s the same. It confused me some what. I just use the Yi Home app but cant get the wire free Kami cam to show up on the desktop version. Shows up on the mobile version though. They are looking into it.

Hi @brithetechguy@ShocWave@rmas we have escalated this problem to our engineering department. Thank you for letting us know, this has recently been brought to our attention and we are working on a solution now. We will be posting an update to this thread as soon as we have more information! Thanks all!

Hi, I recently purchased the YI Home Camera 3 and paired both of my cameras just fine using the android app. But when I installed the PC version of the app with exact same login and on the same wifi network the desktop app doesn’t sync with the mobile app to recognize that cameras are paired to the account.

Unfortunately, if you purchased a recently released YI or Kami camera, these cameras are not currently compatible with our YI Home and Kami Home PC and Mac desktop applications. We continue to update even existing camera lines with newer and better chipsets. An unfortunate side effect to this is the loss of compatibility with the PC and Mac desktop apps. Newer cameras will only work with our mobile app versions for iOS and Android. If you own older camera models of our YI and Kami cameras, they will still function properly with the PC and Mac apps.

We are continuing to update our family of apps and are looking into adding functionality for newer cameras into the PC and Mac desktop apps in the near future. Please check back and we will keep you in the loop.

Welcome @miles to the Kami world. There will be issues in some areas but I for one have seen that YI does listen and work on fixes. It may take time for some issues but it will be worth it especially when one takes in mind the price and quality.

Unfortunately, if you purchased a recently released YI or Kami camera, these cameras are not currently compatible with our YI Home and Kami Home PC and Mac desktop applications. We continue to update even existing camera lines with newer and better chipsets. An unfortunate side effect to this is the loss of compatibility with the PC and Mac desktop apps. Newer cameras will only work with our mobile app versions for iOS and Android. If you own older camera models of our YI and Kami cameras, they will still function properly with the PC and Mac apps.

We are continuing to update our family of apps and are looking into adding functionality for newer cameras into the PC and Mac desktop apps in the near future. Please check back and we will keep you in the loop.

I absolutely agree!! This sucks!
I’ve had old two of them and bought yesterday another two from the same link on Amazon and received the new version with Ai+ . I can’t use them with PC app for Windows!!!

@Baylee Hello. That is very harsh and what is the point in you doing that? So there is an issue with the cameras not working on windows! Big deal. Look at the quality and price of the cameras overall! Be patient and realistic. Life could be much worse.