At David Payne Carpets, your privacy is extremely important and we are committed to safeguarding our customers’ privacy whilst providing a personalised and valuable service. When we use the terms “we,” “us” or “our,” we are referring to David Payne Carpets.

What information do we collect about you and how do we use it?

In order to provide you with the best possible service, we sometimes need to collect information about you. We only ask for information that we have a reason for and will only use this information for the reason it was intended.

We collect information about you when you request a home consultation or require us to carry out delivery of one of our products. In store, we collect your information if you request a quote, or place an order for products or services. If we have estimated for your flooring requirement, we might also have created a detailed drawing or plan to help us assess your needs.

The lawful basis (under the General Data Protection Regulation – GDPR) for us processing data is “Legitimate Interest” – and all personal information collected is up-to-date to the best of our ability.

Should you send us a visit request through our website or by visiting our showroom, we would normally collect the following information:

Name and address.

This is collected so that we can carry out an onsite measure and the delivery or fitting of goods.

Email address.

Utilising your email address to contact you allows us to be kinder to the environment but also to provide you with information you might have requested, estimates and invoices, quickly and effectively. Providing us with your email address is completely optional and we would be happy to contact you by any other means more suitable to you.

Telephone numbers.

Telephone numbers are purely collected in order to let you know of any delays we may be experiencing or to answer any queries you may have. We may also contact you or text you to remind you of an upcoming visit for measuring or fitting.

Areas you would like us to measure.

The fact that we come to your home to carry out a measure does not put you under any obligation for any work to be carried out. We do sometimes recommend that if you are considering flooring for an area that you are not ready for quite yet, you let us measure it for future reference. This is of course entirely optional but it helps us provide you with information quickly should you decide you would like us to undertake further work.

Who will your personal date be shared with?

The data will only be used for internal purposes to help us understand and fulfil your request. It will not be sold or provided to any third parties. Fitters will be provided with your details for the sole purpose of carrying the work you have requested

We may disclose your personal data if we are required to do so by law, regulation or other government authority or to protect the rights and property of David Payne Carpets or the public.

Third parties websites

Our website contains links to other websites. We make every effort to link only to sites that share our high standards of privacy and service however David Payne Carpets cannot be responsible for the content of any website to which we link and you should read their own privacy policies.

Changing or deleting information

Any information we store will be as up to date as possible, and will depend entirely on information provided to us by you. We are happy to amend or delete information upon request by emailing us at esther@davidpaynecarpets.co.uk .

For all flooring, rug or sundry orders your data will be archived and then destroyed after 7 years.

Should you have any queries regarding our privacy policy, information we hold about you or if you have any complaint, please do not hesitate to contact us by email at esther@davidpaynecarpets.co.uk for by contacting us on 01303 257306.