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Premium Banker - Damansara

Salary: Competitive

Location:
Kuala Lumpur, Malaysia

Job Type: Permanent, Full time

Company:
HSBC Bank (M) Berhad

Updated on:
17 Feb 18
2018-02-17

Premium Banker - Damansara

Some careers open more doors than others. If you're looking for a career that will unlock new opportunities, join HSBC and experience the possibilities. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

Retail Banking and Wealth Management leverages HSBC's global retail banking expertise and wealth management capabilities to deliver a broad range of world-class retail banking solutions to millions of customers. Driving for growth in key markets around the world, the business comprises areas such as retail banking, wealth management, insurance and asset management, with a focus on customer-centric propositions and innovative and efficient distribution channels that will differentiate our customer experience and deliver market leading retail banking and wealth management solutions.

We are currently seeking an ambitious individual to join our Retail Banking and Wealth Management team in the role of Premium Banker working together with colleagues to define, manage and achieve divisional business targets.

Principal Responsibilities

Achieve your personal RBWM performance metrics.

Meeting customer expectations in terms of efficiency, accuracy, timeliness and professionalism of response either face to face or at the telephone.

Effective use of tools and information to drive customer service delivery and RBWM performance.

In conjunction with your wider team build a high personal and corporate profile in the community in which you are based.

Establish and agree customer contact strategies in line with Group operating models.

Fully utilise and input to Customer Relationship Management data, ensuring all customer information is complete and kept up to date. Ensure Direct channels are fully utilized by the customer

Take ownership for the reason for the customer visit to HSBC and deliver an effective solution.

Work with the wider team to deliver the Branch RBWM Performance. measures and plan to support the multi channel customer journey.

Deliver to published Service Level Agreements and customer standards.

To work as part of an integrated branch management team to ensure, standards and are met and operating models delivered.

Proactively support others through direct and indirect actions beyond activities particular to this role.