Without Careful Management, E-Mail Can Become a Liability

Technologies can help banks protect customers from e-mail fraud while keeping e-mail from becoming a productivity and legal liability.

E-Mail Management E-mail has become ubiquitous, an indispensable communications and business productivity tool. Banks rely on e-mail for everything from intra- and intercompany communications to customer outreach to online banking. Yet e-mail is an insecure communications medium. Phishing scams can expose customers' accounts, and corporate e-mail security breaches can land a bank on the front page, or worse. Further, the sheer volume of e-mails can be difficult to manage, damaging employee productivity and posing a threat to banks in legal discovery matters. What technologies and processes can banks employ to protect customers and employees from e-mail fraud and ensure that e-mail boosts productivity rather than become a liability?