The ASC Blog

Call Centres

Published 26/09/2011 00:00:00

A new "earth shattering" research has been released. Call centres have realised that clients get annoyed when they are forced to deal with a call centre and have to communicate with somebody who hasn't got a clue what they are doing. The research confirms "a good customer experience is essential". So a number of companies have not found the holy grail and think it is better to put enquiries straight to experts to let them resolve any issues. It is now called the "right first time" model. I am laughing about this because we have used this model for the last 40 years. ASC doesn't work with call centres. If we receive an enquiry it is dealt with straight away by an experienced Director. We don't call it anything sophisticated; it is simply part of our DNA - so I am a little bit confused why any research was necessary - would the money not have been better spent on a donation for a charity?

10 reasons to work with ASC

Need business finance?

The Ten Reasons

1. A Refreshingly Personal Service

We offer straight and direct communication with an experienced director. We won’t treat you like a form filling robot and squeeze you through a call centre. You will always have a personal contact to speak to as and when you want to. Where else can you still get this?

2. Finance Brokers with a Track Record for Success

Our record speaks for itself, with over 40 years’ experience in successfully arranging business finance. But don’t just take our word for it - see what our clients have to say about us!

3. We Understand Small Businesses

We know that every small business is unique. That’s why you can deal with an experienced business person, who is able to understand what is important for you and your business, in order to arrange the right finance for you.

4. Direct Access to Lenders and Terms

Your time is precious, and you have better things to do than getting frustrated by running around from lender to lender. Our job is to remove the ever increasing hurdles imposed on you by lenders.

5. ASC Take the Hassle out of Business Finance

We offer straight and direct communication with an experienced director. We won’t treat you like a form filling robot and squeeze you through a call centre. You will always have a personal contact to speak to as and when you want to. Where else can you still get this?

6. We’re on your Side, we are Independent

ASC are independent finance brokers. As experienced professionals, we don’t work for the banks, we work for you - our success is aligned with your success.

7. Local Service - National Strength

You benefit from both the local director’s dedicated personal attention and the support of the central unit. Your local bank manager has disappeared – but ASC are still here.

8. Coordination with your Professional Advisors

We co-ordinate our work with all your professional advisors, from solicitors to valuers and lenders. Whilst we focus on organizing finance, you can focus on what is important to you: developing and operating your business.

9. ASC are Highly Recommended

We enjoy many important endorsements. You can relax, knowing that you have the benefit of dealing with a market leader, with a successful track record of arranging business finance.

10. Nothing but Business Finance

We only work in business finance – nothing else. Our job is simply to arrange finance which works for you: Sensible Finance for Sensible Deals at Sensible Rates!