Brussels Cancellations 30/12/2016

Due to a failure of the electrical engineering train that normally would defrost the overhead line in Brussels, 2 trains have been cancelled.

Cancelled services include:

9113 - 07:56 from Brussels to London9126 - 10:58 from London to Brussels

Customers affected by these cancellations can apply for a full refund if they choose not to travel or free exchange within 60 days.

GDS BOOKINGS

Passenger wishes to exchange their ticket for another day

To exchange ticket if it is PAST the original booked travel date and time

Create a new booking and ticket as normal

The original ticket can be refunded via BSP link for the affected sector (please include details of the new PNR and ticket number on the application)

If the new booking is at a higher cost, email ticket numbers and booking reference for both original and new booking to gds.helpdesk@eurostar.com requesting that the fare difference be refunded via an ACM.

IMPORTANT: The new ticket must be booked in a new PNR

The above action also applies if your client was checked on a train that returned to the original departure point

Passenger requests a refund

Please submit a request via BSP link and enter “Requested due to Disruptions due to track failure 30.12.16. in the notes.

ELGAR BOOKINGS

Passenger wishes to exchange their ticket for another day

Please create a new booking and ticket as normal and send an email to eurostar4agents@eurostar.com with booking references for the original and new bookings and your Business / BAF account number. A refund will then be processed for the fare difference.

Passenger requests a refund

Please email eurostar4agents@eurostar.com with original booking reference and your Business / BAF account number. A refund will then processed.

For any bookings made directly with Eurostar4agents
Please call us directly on 03448 224334 and we will arrange an exchange.

If you require a refund, please email eurostar4agents@eurostar.com with original booking reference and your Business / BAF account number. A refund will then processed.