Technician NOC in Las Vegas, NV at Wynn Careers

Job Snapshot

Job Description

The IT Ops, Engineering & Support department or "IT" for short is responsible for possessing a detailed understanding of operations, architectural design and infrastructure and communicating the benefits of digitization of business to our function leaders.

• Serve as a 1st level escalation for production environment system issues. • Analyze alarm conditions presented by various internal and external management systems and begin triage efforts to assist in troubleshooting of the affected application/infrastructure.• Work closely with other IT groups including Desktop Support, Application Support, Systems Engineering and Development in troubleshooting and resolving production system issues.• Maintain and update standard troubleshooting procedure documentation to reduce future escalations.• Monitors and maintains all data backups (including tape management).• Manage the inventory of all system hardware and software assets.• User account creation and management.• Perform approved routine system maintenance on production systems. Maintenance steps and processes may be changed or updated by other IT groups including Systems Engineering, Application Support, Developers, Vendors and Project Managers.• Assist all divisions of IT with routine activity including host/client network address management (PCs and printers), network port lock/unlock, AD computer memberships, non-intrusive diagnostics (ping, tracert etc) and system resource/data gathering (e.g. retrieve log files, system inventory).• Assist in implementation of approved production changes (PCRs).• Update assigned incidents in a timely manner, as well as perform any escalations to Tier 2 and 3 support, management or vendors and assist in subsequent activities as required.• Provide an account of relevant activity during the shift (End of Shift reports) and proper transition of unresolved/pending items to the next shift.• Prepare documentation on systems or procedures as required.• Follow and adhere to internal IT Policy and Procedures as appropriate.• Perform other management assigned tasks as required.