Frequently Asked Questions

Frequently Asked Questions

Yes you can. There are actually three different ways to upgrade your light.

First, you can purchase a Predesigned replacement photo. Here you would choose from our large selection of images. We have everything from Seasonal to Landscapes. Please make sure that if you have a horizontal light, you only choose horizontal replacement pictures. The same holds true for vertical lights and pictures. Visit our Predesigned Night Lights page to view all our selections.

You can also purchase a Custom insert. Simply send us your digital image, paper photograph or even your old 35mm slides and we’ll convert them into an insert for your existing light. As with the Predesigned lights, please pay particular attention to the orientation of your light.

Finally, if you currently own a Glowtastic!® U-Draw Light Kit and are looking for additional paper, you can order extra sheets so your children can continue to enjoy making new hand-drawn night light photos for you to proudly display in your night light. If you choose, you can even purchase Predesigned inserts for your U-Draw light.

When selecting Expedited Shipping, we are normally able to ship your order within 24 hours. The exception to that is if your order is placed over or very near a weekend, or if you place a custom order. When processing custom orders, there is much more work involved in getting the image to look its best. As a result, they take more time than a normal predesigned image would. You can normally expect up to three days to ship, but they will still receive priority handling.

There are times when you see an item that you like, but it may not be the right season or even as simple as you’re not ready to buy yet. Placing your item in the Wish List allows you to save them so that next time you log in, they’re there. No more re-searching for the same items over and over again. To add the item to the Wish List, simply add it to your Shopping Cart. Once in the cart, you can move it from the Cart to the Wish List just by clicking the Move to Wish List button. The item will move to the Wish List which is located directly below the items in your Shopping Cart. When you’re ready to purchase, simply click the Move to Shopping Cart button. It’s that easy.

Maybe not. There are many variables that go into what exactly the night light image will eventually look like. An example of this would be the bulb type. An LED bulb will looks slightly different than an incandescent bulb. Also the image on the web page has a different resolution than a printed image. Other variables are computer monitors, film and and ink lots, etc. Rest assured that we do our very best to match as closely as possible the image on the web page.

From time to time, we turn off the Expedited Shipping option if we feel that we cannot meet the expected time frames for this shipping option. This does not mean that shipment of your order will be delayed, but that it will ship in the normal expected shipment time.

There are several reasons for this. In order to activate your Wish List (items saved for later), we need to be able to reference each customer. By creating an account, we’re able to do that. We also give you the option to see your current order status or your past orders by viewing your Order History (located in My Account). You’ll also get the added benefit of having many of the fields pre-filled when placing an order or when contacting us.

As mentioned on the website, you’ll receive a gift card code. This code can be used during checkout like you would a normal coupon code. Also, you don’t have to use the card balance all at once. Any remaining balances will be applied to your next order.

When searching Pre-Designed images on our site, it’s best to use as few words as necessary. Remember, each word you type will be searched, and if there’s a match to any single word, the image will appear in your search results. Limit your search to only words that are absolutely necessary and you’ll get better results.

There are no problems associated with the simple resizing of a photo. However, there is an issue if your image does not resize to either 3 x 3.75 or 3.75 x 3, since it would not properly fit into the night light frame. If that occurs, we would either have to crop the image (remove a small portion of the sides or the top and bottom of the picture), or frame the image (similar to viewing a widescreen movie on a full screen TV). We recommend cropping in most situations and will do our best to remove as little of the picture as possible.

Some customers have asked if it’s acceptable to plug the light in sideways to accommodate inserts in both directions. No, this is definitely not something you should do. The heat vent of the white backing should ALWAYS be facing up. You may purchase “backings” which is the part that is different between a vertical and horizontal light. By purchasing this part, you’ll be able to put a horizontal picture in a vertical light (or vice versa). You can find the backings in the Other Products section of our website. The video describing the process of switching out the backings is HERE.

We recommend you replace the burnt out bulb with either a 4w incandescent night light bulb, or one of our C7 LED night light bulbs. Both of these bulbs are available from our website. When using an incandescent bulb, use only “night light” bulbs and never use more than a 7w bulb. Never, ever use Christmas tree bulbs or any other bulbs just because they “look” like a night light bulb. Use ONLY “night light” bulbs.

Please note that our 6 LED soft white night light bulbs are slightly larger than the bulb opening at the bottom of the white frame backing. Because of this, when installing or replacing the LED bulb, please install it from the front of the light by removing the black frame assembly. Do not attempt to force the bulb through the lower frame opening. To see a video on installing an LED bulb, click HERE.

This is a common question. To help show you the best way to replace the inserts, we’ve put together a video that shows what we feel is the easiest method for doing that. Please click HERE to see the video.

We’ve tested many types of markers for our kits. We’ve found that many work quite well, although some lower quality markers have a tendency to be not as vibrant or dense as others. We offer a 10 and 20-packs of Crayola® markers which work well on both visibility and fade resistance. The set of 10 markers work best for 1-2 people, while the set of 20 markers work better for larger groups.

We monitor our order queue closely and start working on many orders the same day they are received. You can expect your lights to be shipped normally within a few days of placing the order. You can always check the status or your order in your Order History. Larger orders of multiple lights can take additional time to fill. Those time estimates will be discussed at the time the order is placed.

Certain photographs and digital images are subjected to copyright laws. When submitting photographs, slides or digital images, please make sure that there are no copyright restrictions. Verifying all reproduction rights are the customer’s responsibility and Night Light Designs assumes no liability for any copyright infringement.

Yes. Some customers like to place special text in their custom photo’s. It can be anything from a date, a name, or even a special message or comment. We will do our best to accommodate your request. Plus, there is no extra charge for requesting text be added to your custom picture. To add text, just let us know in the Special Instructions section of the Payment Information page when placing your order. Please let us know if you have a preference on either font, font size or text location.

No, there are absolutely no hidden fees or miscellaneous charges when placing your order. If you send us a print that requires scanning, we do that free of charge. There are never any scanning or set-up charges except for rare instances where the original photograph is too large for us to properly scan. If that happens, we will quote you a one-time scanning fee. Please note that special scanning fees are not refundable and not covered under our guarantee.

Night Light Designs will pay the shipping and handling costs for all orders over $15 within the United States. Orders placed outside the USA will incur a small additional fee to compensate for the increased shipping expense. Orders under the $15 minimum will be charged $3.99 for shipping. If you choose to either insure or rush deliver your order, you will be responsible for those additional charges.

Illinois residents must pay the applicable Illinois sales tax. There are also some State laws that require us to collect tax in other states as well. Any applicable tax will be reflected in your shopping cart at checkout.

Absolutely. During peak holiday seasons, it’s not uncommon to order larger quantities of custom or Predesigned night lights. Depending on the size of your order, significant quantity price discounts may apply. So if you are looking to place a larger size order, we recommend you calling us to discuss your needs. We will be glad to send you a price quote at that time.

You can count on everything we offer to be highly functional, priced right and 100% guaranteed. Which means you can’t go wrong with your purchase from Night Light Designs.

Why we offer such a guarantee – We want you to be able to try our product with complete confidence knowing that if for ANY REASON you are not satisfied, you can return it within 14 days of the purchase date for a prompt and complete refund of your purchase price (a few excluded fees are listed below).

At Night Light Designs, we want you to be happy with your purchase. However, if our products are not right for you for any reason, please contact us or call (630) 260-9992 to let us know that you are returning your product. Our policy for returning your purchase is simple as we are interested in your total satisfaction.

Returned items must be in their original form with all materials contained.

There is never a restocking fee.

You do not need an RMA, but you must contact us to let us know that you are returning your purchase.

Any additional rush, insurance, other foreign shipping charges or scanning fees requested and paid for by a customer, are not refundable under this guarantee.

Important – Be sure to ship your return by a traceable service, such as UPS, FedEx or Priority Mail with delivery confirmation, and insure it accordingly. The tracking number is your proof that we have received the return. We can not be responsible for lost items returned without a tracking number or delivery confirmation.

Night Light Designs will notify you via e-mail of your refund once we have received and processed the returned item. You can expect a refund in the same form of payment originally used for purchase within 10 days of our receiving your return.

If you have any questions about this policy, the practices of this site, or your dealings with this website, please contact us or call us directly at (630) 260-9992.

Replace ONLY with an LED bulb or a 4w or 7w “NIGHT LIGHT” bulb. DO NOT use Christmas tree bulbs or ANY OTHER BULB that is not specifically a “NIGHT LIGHT” bulb.

NEVER operate the light in any direction other than in the up position. DO NOT operate the light sideways in the outlet. The heat vent must always remain in the upright position, not on the side.

Unplug the night light any time you make any base adjustments, picture changes or light bulb replacements.

The night light should only be operated by or under the strict supervision of adults.

Install the night light in a location that is out of a child’s reach.

Night lights are not toys, and should not be treated as such. Please treat in the same manner as you would any other electrical appliance.

Do not operate the night light near any water or water source.

Please be aware that these are not the only safety precautions that you should follow when operating this light. If you have any questions regarding the handling or operation of your night light, please contact us and we’ll be glad to answer any question or concern you may have.

Most coupons expire exactly one year after they’re issued. After that point, they cannot be renewed. Please be aware that we offer special sales from time to time and those are normally time sensitive. Gift Cards do not expire.

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