Suncorp App FAQs

Getting Started

The Suncorp App allows Suncorp, AAMI, GIO, Shannons and CIL customers to view and manage supported policies, explore possible discounts and rewards, view property and suburb profiles and more, in one convenient place. Suncorp bank customers can also see exactly where their money is going.

To download the Suncorp App, simply search ‘Suncorp App’ in your app store. Alternatively, you can visit www.suncorp.com.au/mobile-app and you can send yourself a text message with a direct link to the Suncorp App.

First, you’ll need to download the app from your app store. Once it’s downloaded, you can easily register by entering a few bits of information.

The exact info you’ll need depends on whether you’re a new or existing customer.

This means the policy number that you’ve entered is incorrect or the policy is not valid. You may use the ‘Find my Policy’ link to help locate your policy details.

‘This product is unsupported’

This means the product you are trying to link is not supported by the Suncorp App.

You can use the ‘Find My Policy’ tool in the Suncorp App. From the Accounts and Policies section select ‘Forgotten my policy number’, enter:

First Name

Last Name

Date of Birth

Postcode (postal address)

An email will then be sent to your registered email address with your policy number.

Alternatively, you can contact the call centre.

You will need your CTP policy number to link the policy in the app. Some states may not include the policy number on your CTP documentation. To get your CTP policy number, simply call 1 300 SUN APP (1 300 786 277), and our support team will be able to assist you.

Security

Financial information which is accessed using your device is not stored within the app at any time. You can choose to store your Customer ID within the app, however this is encrypted when not in use and access to your account will still require a valid PIN, passcode or biometric to be provided.

If you are an existing Physical Security Token user, you’ll be asked to enter your Security Token Code when you register for the app. You’ll only be asked to do this once, and this is only a requirement for banking customers with an existing Physical Security Token.

Suncorp Benefits

Customers with an active eligible product of the Suncorp Network of brands can access rewards.

You can view all your ePurchases in your eWallet under My ePurchases. Open your eGift card and unlock the barcode. You can then redeem your eGift Card by scanning the barcode at the retailer.

All Suncorp Benefits retailers are listed on the benefits platform. You get access to savings at more than 100 of Australia’s most popular retailers, which means you can save on groceries, clothes, department stores, furniture, electronics, movie tickets and more.

Each gift card has its own discount, which can range up to 15% off at retailers.

Help & Feedback

If you need assistance with the Suncorp App, please call our dedicated Suncorp App support team on 1300 786 277 or email appsupport@suncorp.com.au

Customers can provide feedback on the Suncorp App within the app itself. Click ‘Support & information’ in the top left-hand menu, then click ‘Send us your feedback’.

Tracking the status of your claim in the Suncorp App is easy. After you’ve made a home or comprehensive motor insurance claim, personalised messages on the welcome screen will keep you informed of your claim’s progress every time you log in.