OLMSTED CENTER AND 2-1-1 WNY partnership

2-1-1 WNY is a program of Olmsted Center for Sight. We employee several individuals who are blind or have a visual impairment and most of these individuals have graduated from the Statler Center Program Contact Center class.

Blind staff members use software called JAWS (Job Access With Speech) to navigate the computer and assist our callers. In one ear they are listening to the caller and in the other ear the computer is speaking to them and telling them the information they need to handle the call.

Some of our other agents utilize a screen magnification software called ZoomText. This software magnifies the screen to a level which makes it easier for the agents to see the information needed in order to handle the callers’ needs.

About 2-1-1 WNY

2-1-1 WNY is a three digit phone number that connects people to services.

24 hours a day, 7 days a week people can dial 2-1-1 or 888-696-9211 and talk to a trained information & referral specialist who is able to identify services in the community that can provide them with the help they need.