Summary

You have purchased additional software modules and need to activate them

Overview

After you install your Guard1 product on a PC for the first time, it will run in Trial Period Mode for either 30 or 60 days depending on version. During the Trial Period all modules are fully functional. You should activate your software before the Trial Period ends.

If you move your software to a new PC, you will need to run the Activate Software Wizard again to activate your software on the new PC.

If you purchase additional software modules, you will need to run the Activate Software Wizard again to activate your new modules.

Select your version of the software below.

Support Code - this is located on a label on the Guard1 Plus DVD and you entered this number in the Configuration Wizard when you installed and configured Guard1 Plus. It can also be found on the Guard1 Plus Login screen.

Contact information - this identifies the primary user of Guard1 Plus. This person will receive any email notifications from technical support.

Guard1 Plus will always attempt to activate your software over the Internet. To activate Guard1 Plus over the Internet, you must meet these requirements:

Your account is in good standing.

You have not activated this software on a different computer in the last 12 months.

If the activation is successful, click Finish to close this wizard. Close and reopen Guard1 Plus. Your software is now activated and ready for use.

If the Internet activation is not successful, you will receive one of the following messages:

Unable to automatically activate your software. If you receive this message, please contact Technical Support per the onscreen instructions at the phone number or email address provided in the wizard.

Unable to connect to the activation server. If you receive this message, there is a problem with the Internet connection. Click Next to be shown a choice of assisted activation methods to activate Guard1 Plus:

Launch your default mail client: Choose this option if you have an email client such as Outlook on this computer. The Activation Wizard will launch a new email using your default mail client. Send the message to send it to TimeKeeping Systems.

Save to file: The Activation Wizard will open the Save File dialog so you can save the Activation Request Form to a file on your hard disk. You can attach the file to an email message and send it to TimeKeeping Systems.

Copy to Clipboard: The Activation Wizard will copy your Activation Request Form to the clipboard. You can paste it into a new email message and send it to TimeKeeping Systems.

After sending your request, click Exit to close the Activate Software Wizard.

When you receive the activation key from TimeKeeping Systems, run the Activate Software Wizard again.

Choose Enter a previously obtained activation key.

Click Next.

Enter the activation key using one of these methods:

Copy the entire key from the email you received and paste it into the first field of the entry form.

Type the key into the form.

After entering your key, click Next.

Click Finish to exit the Activate Software Wizard.

Close and reopen Guard1 Plus. Your software is now activated and ready to use.

Print the Software Activation Request Form: Choose this option if you can print from this computer. The Activation Wizard will display the Print dialog so you can print the Software Activation Request Form. You can fax this form to TimeKeeping Systems.

Save the Software Activation Request Form to file: Choose this option if you cannot print from this computer. The Activation Wizard will display the Save File dialog so you can save the Software Activation Request Form to your hard drive. You can then copy the file to a flash drive or other media and take it to a computer that you can print from.

After sending your request, click Exit to close the Activate Software Wizard.

When you receive the activation key from TimeKeeping Systems, run the Activate Software Wizard again.

Choose Enter a previously obtained activation key.

Click Next.

Enter the activation key by typing it into the form.

After entering your key, click Next.

Click Finish to exit the Activate Software Wizard.

Close and reopen Guard1 Plus. Your software is now activated and ready to use.

This option is available only if you have a current Support Subscription. If you do not have a current Support Subscription or if you are not sure about your Subscription status, choose either the Email or Fax option.

Click Phone Activation.

Call Technical Support during normal business hours at the number shown in the Activate Software Wizard.

You will be asked to provide the information that is displayed on the screen.

Enter the activation key that is given to you by phone.

After entering your key, click Next.

Click Finish to exit the Activate Software Wizard.

Close and reopen Guard1 Plus. Your software is now activated and ready to use.

Version 5.0 assisted activation method requests received during business hours are usually processed within two hours of receipt. Requests received after hours will be processed on the next business day in the order they are received.

If the activation is successful, click Finish to close this wizard. Close and reopen Guard1 Plus. Your software is now activated and ready for use.

If the Internet activation is not successful, you will receive one of the following messages:

Unable to automatically activate your software. If you receive this message, please contact Technical Support per the onscreen instructions at the phone number or email address provided in the wizard.

Unable to connect to the activation server. If you receive this message, there is a problem with the Internet connection. Click Next to be shown a choice of assisted activation methods to activate Guard1 Plus:

Launch your default mail client: Choose this option if you have an email client such as Outlook on this computer. The Activation Wizard will launch a new email using your default mail client. Send the message to send it to TimeKeeping Systems.

Save to file: The Activation Wizard will open the Save File dialog so you can save the Activation Request Form to a file on your hard disk. You can attach the file to an email message and send it to TimeKeeping Systems.

Copy to Clipboard: The Activation Wizard will copy your Activation Request Form to the clipboard. You can paste it into a new email message and send it to TimeKeeping Systems.

After sending your request, click Exit to close the Activate Software Wizard.

When you receive the activation key from TimeKeeping Systems, run the Activate Software Wizard again.

Choose Enter a previously obtained activation key.

Click Next.

Enter the activation key using one of these methods:

Copy the entire key from the email you received and paste it into the first field of the entry form.

Type the key into the form.

After entering your key, click Next.

Click Finish to exit the Activate Software Wizard.

Close and reopen Guard1 Plus. Your software is now activated and ready to use.

Print the Software Activation Request Form: Choose this option if you can print from this computer. The Activation Wizard will display the Print dialog so you can print the Software Activation Request Form. You can fax this form to TimeKeeping Systems.

Save the Software Activation Request Form to file: Choose this option if you cannot print from this computer. The Activation Wizard will display the Save File dialog so you can save the Software Activation Request Form to your hard drive. You can then copy the file to a flash drive or other media and take it to a computer that you can print from.

After sending your request, click Exit to close the Activate Software Wizard.

When you receive the activation key from TimeKeeping Systems, run the Activate Software Wizard again.

Choose Enter a previously obtained activation key.

Click Next.

Enter the activation key by typing it into the form.

After entering your key, click Next.

Click Finish to exit the Activate Software Wizard.

Close and reopen Guard1 Plus. Your software is now activated and ready to use.

This option is available only if you have a current Support Subscription. If you do not have a current Support Subscription or if you are not sure about your Subscription status, choose either the Email or Fax option.

Click Phone Activation.

Call Technical Support during normal business hours at the number shown in the Activate Software Wizard.

You will be asked to provide the information that is displayed on the screen.

Enter the activation key that is given to you by phone.

After entering your key, click Next.

Click Finish to exit the Activate Software Wizard.

Close and reopen Guard1 Plus. Your software is now activated and ready to use.

Version 2.8x assisted activation method requests received during business hours are usually processed within two hours of receipt. Requests received after hours will be processed on the next business day in the order they are received.

If the activation is successful, click Finish to close this wizard. Close and reopen EasyTour. Your software is now activated and ready for use.

If the Internet activation is not successful, you will receive one of the following messages:

Unable to automatically activate your software. If you receive this message, please contact Technical Support per the onscreen instructions at the phone number or email address provided in the wizard.

Unable to connect to the activation server. If you receive this message, there is a problem with the Internet connection. Click Next to be shown a choice of assisted activation methods to activate EasyTour:

Launch your default mail client: Choose this option if you have an email client such as Outlook on this computer. The Activation Wizard will launch a new email using your default mail client. Send the message to send it to TimeKeeping Systems.

Save to file: The Activation Wizard will open the Save File dialog so you can save the Activation Request Form to a file on your hard disk. You can attach the file to an email message and send it to TimeKeeping Systems.

Copy to Clipboard: The Activation Wizard will copy your Activation Request Form to the clipboard. You can paste it into a new email message and send it to TimeKeeping Systems.

After sending your request, click Exit to close the Activate Software Wizard.

When you receive the activation key from TimeKeeping Systems, run the Activate Software Wizard again.

Choose Enter a previously obtained activation key.

Click Next.

Enter the activation key using one of these methods:

Copy the entire key from the email you received and paste it into the first field of the entry form.

Type the key into the form.

After entering your key, click Next.

Click Finish to exit the Activate Software Wizard.

Close and reopen EasyTour. Your software is now activated and ready to use.

Print the Software Activation Request Form: Choose this option if you can print from this computer. The Activation Wizard will display the Print dialog so you can print the Software Activation Request Form. You can fax this form to TimeKeeping Systems.

Save the Software Activation Request Form to file: Choose this option if you cannot print from this computer. The Activation Wizard will display the Save File dialog so you can save the Software Activation Request Form to your hard drive. You can then copy the file to a flash drive or other media and take it to a computer that you can print from.

After sending your request, click Exit to close the Activate Software Wizard.

When you receive the activation key from TimeKeeping Systems, run the Activate Software Wizard again.

Choose Enter a previously obtained activation key.

Click Next.

Enter the activation key by typing it into the form.

After entering your key, click Next.

Click Finish to exit the Activate Software Wizard.

Close and reopen EasyTour. Your software is now activated and ready to use.

This option is available only if you have a current Support Subscription. If you do not have a current Support Subscription or if you are not sure about your Subscription status, choose either the Email or Fax option.

Click Phone Activation.

Call Technical Support during normal business hours at the number shown in the Activate Software Wizard.

You will be asked to provide the information that is displayed on the screen.

Enter the activation key that is given to you by phone.

After entering your key, click Next.

Click Finish to exit the Activate Software Wizard.

Close and reopen EasyTour. Your software is now activated and ready to use.

EasyTour assisted activation method requests received during business hours are usually processed within two hours of receipt. Requests received after hours will be processed on the next business day in the order they are received.

NOTE: if you also have Rounds Tracker, please refer to "Activating Rounds Tracker" before continuing.

Preferred Method

Open Guard1 Plus.

Click Activate on the Welcome Screen. If you receive an error message, click OK.

Choose Obtain an activation number.

Click Next.

Enter your contact information and the company name and address for the site where the software is installed, then click Next.

NOTE:The contact information you enter will be used only to deliver your Activation Number and to identify you if you call with a technical support issue. We do NOT provide this information to any third party.

Choose Activate software (which may be pre-checked and grayed out - if so, continue to Step 7).

Click Next.

Click Print to send the Activation Request form to your default printer.

Click Next.

Click Next.

Click Finish.

On the form that printed, indicate whether you want your Activation Number returned to you by email (recommended) or fax. NOTE: version 2.50 and newer print an Activation Request Form, with a place to select your delivery preference. Older versions print either a Product Order Form or Support Subscription Renewal form, which does not have a delivery preference selection. Simply write “by email” or “by fax” on the form.

Fax the completed form to 216-595-0991, OR scan and email it to support@guard1.com.

Your activation number will be returned to you within one hour if we receive your request during normal business hours. Requests received after hours will be fulfilled in the order they are received on the next business day.

Install both programs, then perform the procedure "Activating Guard1 Plus 2.7x and earlier or 3.x" above.

In Step 10 (printed form), write “with Rounds Tracker” and the Rounds Tracker Product Code on the form before faxing it to us. If you do not have a printer, state "with Rounds Tracker" and the Rounds Tracker Product Code in your email, or provide this information to Technical Support when you call.

The Activation Number you receive will activate both products.

If Rounds Tracker is installed on a separate PC:

Open Rounds Tracker.

On the License Manager screen, copy the Site Code (highlight the code, then press CTRL+C on your keyboard).

Paste (or type) the Site Code into an email.

Provide the following information in your email:

Your name, company, address and phone number.

The Rounds Tracker Product Code (found on a label on the Rounds Tracker CD, or on the sleeve the CD came in).

Indicate that Rounds Tracker is installed separately from Guard1 Plus.

Send your message to support@guard1.com, or fax it to 216-595-0991. If you do not have email or a fax machine, call Technical Support at 216-595-0695 to provide the requested information.

When you receive your new activation number:

Open Rounds Tracker.

On the License Manager screen, enter your activation number.

Click OK.

Activation requests for the versions above received during business hours are handled within 60 minutes of receipt. Requests received after business hours will be handled the next business day in the order they were received. Please provide accurate contact information on your request so that we can reach you if there are questions about your request, and to ensure that your Activation Number is delivered successfully.