Travel Insurance ReviewsGenerali Global Assistance

Formerly known as CSA Travel Protection, Generali Global Assistance combines customer-driven innovation and risk management to create strategic solutions for its customers. Benefits and pricing are built on common-sense needs. Generali Global Assistance is part of the multinational Generali Group, which for more than 185 years has built a presence in 60 countries with over 76,000 employees.

We did not have any reason to file a claim, as our Europe trip went off without a hitch. I will say that having the protection plan in place provided significant peace of mind considering the potential for travel problems that could have arisen in Europe at the time.

I bought a new expensive piece of luggage for this trip. When I arrived home, one of the wheels was broken off. The airline refused to take responsibility, stating they did not cover wheels. The manufacturer stated if I paid to have the luggage sent to a repair center out of state, and then shipped back to me, they would repair it. I filed a claim with little hope it would be paid, but received a check for the full price of my luggage less than a month later. Way to go! I will be a loyal customer.

Thankfully I didn't need to use any of the insurance components, but when I purchased the coverage the agent was extremely helpful and thorough in explaining the terms and the coverage and made it easy to do.

My mother became very ill in Spain (acute kidney failure) and had to spend the night in a hospital in Madrid. Her medicare supplement plan only covered 80% of her hospital bill. We filed a claim with CSA for the remainder of the hospital bill (~$1400). We were a little worried since other reviews of CSA Travels claims handling weren't very positive. Those reviews couldn't be more inaccurate. CSA travel processed our claim expeditiously and reimbursed my mother for the remaining hospital expenses. We were very pleased with their service and would highly recommend CSA travel to anyone shopping for travel insurance.

I understood from your website that it was supposed to be a 2 week turnaround to settle. My claim took 2 months to settle after I mailed it in. And there was no contact from your company (CSA Travel Protection) to tell me the claim was received and was being processed. I had to call and find if it had even been received.