Public Cable Television Authority

Responsibilities
Public Cable Television Authority (PCTA), a joint powers agency representing the Cities of Fountain Valley, Huntington Beach, Westminster, and Stanton is responsible for monitoring federal and state video service provider customer service standards in your community.

Although video service provider rates are deregulated under federal law, the PCTA serves as a resource for local video service subscriber on customer service issues they may be having with their local provider.

PCTA assists subscribers with any unresolved complaints about video provider customer service standards. If you would like more information about customer service standards or would like to file a complaint, please contact PCTA at 714-968-2024.

Fountain Valley TV The PCTA also manages and produces original programming for Fountain Valley's government access television station. FVTV can be viewed on Time Warner Cable Channel 3, Verizon FiOS Channel 21 and AT&T U-Verse Channel 99. Please contact the PCTA if you have questions, comments or concerns regarding programming on FVTV. To view Channel 3 streaming live on your PC, please click the following link. Channel 3 Link

Standards
The following are just some of the customer service standards that the PCTA monitors:

Prompt phone connection times and courteous service from your video service providers

Clear and itemized service billing

On time appointments by video service provider technicians

Response to service interruptions within 24 hours

Credit for interrupted service upon subscriber request

Complaints

For complaints regarding Telephone Service, please contact the Consumer Affairs Branch of the California Public Utilities Commission at 800-649-7570.