Areas of focus

Athough 'stand-alone', they have overlaps with Service
Management.
These workshops are then set within the larger context of
the 'Customer Service' related initiatives that they are
anyway engaged in.

Supervisors/ Leadership

There are two main lines of work Anand has done in this
area -

Leadership 'course': a long-term leadership programme
(i.e. not a one-off workshop) with training sessions
interspersed with assignments/ projects, and ending in
some form of certification.

Service Leadership: a workshop specifically aimed at
helping supervisors and managers of service organisations
manage their leadership/ people roles effectively.

Anand now offers a blended approach to Leadership
Development - amalgamating the best of both the
training and coaching methodologies. This
makes the programme highly effective - results are
maximised, while costs are kept at a manageable level.

Presenters/ Trainers

Anand has offered very successful workshops in two areas -

Training trainers - working with young trainers (also
line managers) to help them be more effective