VIRTUAL OFFICE & WEBSITES

When will I see MonaVie products on my Jeunesse replicated website? (Virtual Office and Websites)

You may have noticed that MonaVie products are not available for purchase through your Jeunesse replicated website. We are still working to determine if/when MonaVie products will be available for retail customers to purchase from your replicated website; however, for a new enrollee to have access to the line of MonaVie products, they will need to enroll with you as a Wholesale Customer or a Distributor.

Will I still be able to access my Virtual Office?

Yes; however, your MonaVie/mynt Virtual Office is only available for reference to historical data from prior to the transition. Please, review and save any pertinent information that you need, as these reports will only be available for a short time.

What will happen to MonaVie and mynt websites?

Our three product sites (MonavieJuices.com, COREin8.com, and EMVenergy.com) are all live, and can be used for product information purposes. All other corporate sites have been taken offline.

Does Jeunesse offer a free replicated website for my business?

Yes! By virtue of you activating your Jeunesse account, you will automatically receive a free Jeunesse personalized website. Through your personalized website, you will be able to send people to your very own website, where customers can place orders, and you can receive credit for the sale. You can also enroll new prospects.

Your Joffice username will also be your Site URL for your personalized website. (Ex: If your Joffice username is John117, your personalized website will be John117.jeunesseglobal.com). When you go to your Jeunesse personalized website through a web browser, you will be able to verify that it is indeed your website by checking the contact information in the upper right corner of the page.

Note: If you decide not to change your username at the time you activate your account with Jeunesse, you will have until August 1, 2015, to change your Username. Each time you log in to the Joffice, you will be prompted to change your username.

Will I still be able to access the mynt biz and Touchpoint apps?

No. If you have a subscription, your subscription will be transferred over to Jeunesse and you will be granted access to Jeunesse’s app called Jmobile™.

If you have a subscription to Touchpoint or myntbiz, your subscription will be transferred over to Jeunesse and you will be granted access to Jeunesse’s app called Jmobile™. The Jsocial service is a separate service available to you in your Joffice with Jmobile integration. You can sign-up for a month-long free trial of the Jsocial service through your Joffice, and can then continue a monthly enrollment if you choose.

Where can I find marketing resources and other business tools?

Jeunesse provides a variety of tools to help you get your business booming. Download the Jmobile app from the App Store or Google Play to your smartphone or tablet for easy access to Jeunesse when you’re on-the-go. Check out Jcloud™ under the Members Only tab in Joffice to download high-quality marketing resources such as videos and presentation materials.

Will retail customer orders appear in my order history?

Yes. Orders placed by retail customers through your replicated website will appear in your order history. By viewing the invoice, you can see further details of the order, including who placed the order and what the contents of the order were.

Where can I purchase Jeunesse-branded apparel, promotional gear, and sales tools?

If you would like to purchase Jeunesse-branded apparel, promotional gear, and sales tools, you can find a large selection of items available through JeunesseGear.com.

AUTOSHIP

If I had set my AutoShip to next process in the MonaVie system several months from now, why did it process in June?

The Jeunesse system does not allow you to push out your AutoShip date. As a result, your AutoShip profile did carry-over with a June date. If you are concerned about the date of your next AutoShip, please login to your JOffice and review your AutoShip date. As all June AutoShips, you should now be looking at your July AutoShip dates. If you do not wish to receive your July AutoShip, you will need to deactivate your AutoShip profile at least twenty-four hours prior to the date your AutoShip is scheduled to process. If you do not do this, and an AutoShip processes in July that you do not wish to receive, you may have the option to return it for our 90% refund. Prior to returning your order, please contact our Support team to determine your order’s eligibility for a refund, as well as to receive an RMA number for the return.

If I had my MonaVie AutoShip set-up for a CORE product pack/kit, did that pricing carry-over?

If you had any kits/packages/combos set-up on your MonaVie AutoShip, these items carried over at their individual price points to your Jeunesse AutoShip; any combination/pack/kit pricing did not. You will need to login to your JOffice and review your AutoShip profile and make any changes you deem necessary to your AutoShip, including adding the CORE packs back to your profile to receive any special pricing. If you do not make these changes and are assessed the individual product prices on your order, we will not be able to refund the difference in price.

What are the benefits of placing a manual AutoShip order as opposed to orders placed through the shop?

If I had set my AutoShip to next process in the MonaVie system several months from now, why did it process in June?

The Jeunesse system does not allow you to push out your AutoShip date. As a result, your AutoShip profile did carry-over with a June date, even if you pushed it out for further months. If you are concerned about the date of your next AutoShip, please login to your JOffice and review your AutoShip date. As all June AutoShips have processed, you should now be looking at your July AutoShip dates. If you do not wish to receive your July AutoShip, you will need to deactivate your AutoShip profile at least twenty-four hours prior to the date your AutoShip is scheduled to process. If you do not do this, and an AutoShip processes in July that you do not wish to receive, you may return it; however, it will be subject to our standard refund policy of 90%.

Do orders I place in my shop count towards my active status?

When placing orders through your shop, they will only count towards your active status in the following scenarios: Unconditional AutoShip: If you are on an unconditional AutoShip, shop orders will only go to your active status if placed on the date of your AutoShip. If your AutoShip does not process on this date, we will make three additional attempts to process your AutoShip to keep your status as active. Conditional AutoShip: If you are on a Conditional AutoShip, shop orders will always go towards qualifying you for your active status, so your AutoShip will not run if you meet the 60CV requirement; however, no points from orders you place go to your weak leg. No AutoShip: If you are not enrolled in AutoShip, only shop orders you placed on the date that would be your AutoShip date, or in the subsequent seven day grace period, will go towards your active status; however, no points from orders you place will roll go to your weak leg.

When will my AutoShip orders send points to my lesser/weak leg?

The only time your purchased points will spillover to your weak leg is when you are enrolled in an unconditional AutoShip that is processed in the Autoship queue (i.e. the Unconditional AutoShip is processing on the date it is scheduled to process, without interruption, without a failed processing attempt on your AutoShip date). Once the unconditional AutoShip has processed, the excess points from personal orders placed before your next AutoShip date will go to your weak leg.

Is it possible for me to stay active if I am not on AutoShip?

If you are not enrolled in AutoShip, you will need to place an order on the date of your AutoShip, or in the subsequent seven day grace period, in order to remain active. Orders placed outside of this timeframe will not go towards your active status. If your seven day grace period has passed and you place the 60 CV requirement, it will make you active again; however, your points will remain flushed.

When will my points flush?

In order to retain your points, you must remain “active” by generating 60 PV points during your AutoShip month (your AutoShip month begins on the day of the month that you purchased your sign-up package, or purchase 100 CV of products to be “Basic,” from the company and ends on midnight EST the day prior of the following month). If you do not remain active, any accumulated points will be reset to zero on the 7th day of your grace period, in the morning.

When will placing an order through the shop or as a manual AutoShip order push out my next Autoship date?

The only time your AutoShip date is pushed out is if you are on a conditional AutoShip and you meet the 60 CV active requirement prior to the date of your AutoShip processing. Your AutoShip date will not be automatically pushed out by the system in any other situation.

If I am on unconditional AutoShip and I place a shop order and deactivate my AutoShip (prior to the date of my AutoShip processing), will I remain active?

No. If you are on an unconditional AutoShip, only your AutoShip order, or orders placed within the subsequent seven day grace period after the date of your AutoShip, will help you to remain active. If you place an order prior to your AutoShip and deactivate your unconditional AutoShip, the order will not help you remain active.

If I do not have an AutoShip and place a back office order on the date of my AutoShip, or during the normal seven day grace period, will I remain active?

Yes. In this situation, as long as the order is placed on the AutoShip date, or in the subsequent seven day grace period, you will remain active (as long as the order meets or exceeds the 60 CV requirement to remain active).

How do I set-up my AutoShip to be charged via bank wire?

At this time, Automatic AutoShip orders can only be paid with a credit card or wallet funds. If you choose to process a manual AutoShip order, you will have different payment options available. If you do opt to select the option for a wire transfer of draft payment, you will be given an order number which you must then take to your bank and use to complete the transfer (ensuring the order number is written in the memo section of the one transfer); once we receive the wire, our account department will mark the order as paid. The form for wire transfers is available in the Members Only section of your JOffice.

I had a prepaid AutoShip with MonaVie; how did this transition to Jeunesse?

MonaVie Prepaid AutoShip profiles have been moved over to the Jeunesse systems. If you had MonaVie products that needed to be shipped, they will have shipped out by this stage. If you are experiencing issues with the transition of your MonaVie Prepaid AutoShip, please contact our Support teams for assistance.

How do I place a manual AutoShip order?

On your AutoShip profile page, under “Payment Method,” there is a button labeled Create Now. Clicking this button will create and pay for the items you have on your AutoShip profile immediately, and will bill the payment method you have selected. In your order history, this will still reflect as an AutoShip order.

If I place a manual AutoShip order, will my unconditional AutoShip still process?

Yes, even if you place a manual AutoShip order, your Unconditional AutoShip will still process.

Do I have a grace period if my AutoShip does not process the day it is scheduled?

There is a seven (7) calendar grace period if your AutoShip does not process on the scheduled date. We will attempt to process your AutoShip the next three additional days. If your AutoShip has not processed, or if you have not placed an order with a minimum 60 CV to remain active, your points will show as flushed on the morning of the seventh day.

Can I change my AutoShip date?

Your June AutoShip date in the Jeunesse system has been set-up to coincide with your next scheduled MonaVie AutoShip date. After your June AutoShip processes, it will remain on this date monthly going forward. Any new enrollees will have their AutoShip date be based off of their enrollment date. If your enrollment date falls on the 29, 30, or 31 of each month, your Autoship will process on the 28th of the month, and will attempt to process the next four days if it fails during this time of each month). You are not currently able to change this date. If your AutoShip was scheduled to run for a date in June that has passed, and it did not process, we will attempt to run your AutoShip once we have migrated your AutoShip payment information to your account and set the migrated AutoShips to run.

What is the difference between unconditional and conditional AutoShip?

Unconditional AutoShip will process every month as scheduled, regardless of any previously placed orders made by you or your customers. You will need to sign-up for an unconditional AutoShip to participate in the Get 2, It’s Paid For You Program (not available in all markets). After a successful unconditional AutoShip, you will qualify to receive any excess PSV (personal sales volume) you may accumulate after meeting your monthly qualification. This PSV will go towards your weaker leg until your next AutoShip date.

Conditional AutoShip depends on one of the following two conditions: (1) The purchase of a qualifying order made before the AutoShip date, or (2) you have an active Prepaid AutoShip order. If either of these conditions is met before your AutoShip date, your AutoShip will not be processed. Please note that the terms of Conditional AutoShip are not retroactive. Making two or more qualifying purchases during one month will not waive two or more months of AutoShip. Conditional AutoShip will allow you to participate in the Get 2, It’s Paid For YouProgram (in available regions) but you will not receive the two free serums unless you are on unconditional AutoShip.

Can I switch between an unconditional and conditional AutoShip?

Through your Joffice, you are welcome to change your AutoShip type at any time. Please note that when switching between conditional and unconditional AutoShip types, the change will not go into effect until the start of your next AutoShip cycle (you will still have one more AutoShip process under your previously selected AutoShip type).

I have been charged for my AutoShip in the Jeunesse system, so why are my points not rolling up?

Due to a large number of AutoShip orders that are processed daily, Jeunesse will first process all payments for AutoShip profiles prior to rolling the associated volume in the tree. You will see this volume within twenty-four hours of the date of your AutoShip.

PROMOS

If I have purchased a package that has set my paid rank to Sapphire, or above, am I able to attend the Sapphire and above reception at the SLC Jeunesse University?

The Sapphire and above reception is only accessible for members who have qualified as Sapphire and above. If your paid rank is Sapphire or above from the purchase of a package, but you are qualified below the rank of Sapphire, you will not be able to attend this reception.

What will happen to the car programs?

Black Diamond Mercedes-Benz Program: The Mercedes-Benz award for Black Diamonds and above will come to an end. The last payments for the Mercedes-Benz program will be made during the last MonaVie bonus run.

Europe Car Program: We will continue to pay, based on last 4-week average, for people who have proof of a lease. We will continue to pay this bonus amount for an additional 12 weeks after the transition.

S. & Canada 4×4 Car Program: We will continue to pay for people who have proof of a lease. We will continue to pay this bonus amount for an additional 12 weeks after the transition. In order to continue to receive this bonus, you will have needed to qualify for your payment in April or May. We are still determining if this bonus will be paid weekly/monthly/lump-sum, so you may not see a payment immediately.

S. & Canada 4×4 Bonus Program: Square and 4×4 bonus program will be discontinued. All bonuses earned by end of bonus period 543 (May 29, 2015) will be paid out on your last MonaVie bonus check.

COMMISSIONS

Will I still be able to access my commissions through MVPay Hub? And, how will I receive new commissions with Jeunesse?

Yes. You can continue to access your commission funds that you earned with MonaVie by using your MVPay Hub account. Any new commissions you earn with Jeunesse will be paid out using your current MVPay Hub account, and all current MVPay Hub cards will remain active. Commissions will be processed through the Jeunesse system first before they become available in your MVPay Hub account; additional processing fees will be applied. Click here to review a summary of the fees.

Any new distributors you sign up after the transition will need to sign up for a Jeunesse wallet in the Jeunesse Back Office. Any new card requests will need to be directly made from the Jeunesse Back Office. Note that the Jeunesse card is a non-branded USD card, and it could take up to 14 days for you to receive the card after your request is made.

Will I receive a Customer Acquisition Bonus for my personal enrollees if they purchase a kit, even though they were my personal enrollees in the MonaVie/mynt system?

Yes. Payout of the Customer Acquisition Bonus is based on the kit/package that is purchased. If your personal enrollee purchases a kit or package that states, in the product description, that a Customer Acquisition Bonus will be paid to their sponsor when they purchase the kit/package, you will receive the bonus, regardless of the length of enrollment of your personal enrollee.

When I purchase in excess of 100 CV within my thirty-day cycle, does the excess roll to my weak leg?

In order to have your personally purchased CV roll to your weak leg, the following conditions must be met:

You must be on unconditional AutoShip, and

Your AutoShip must be processing on the scheduled date, uninterrupted.

If you meet these conditions, the CV from any orders you place during the seven days after your unconditional AutoShip successfully processes will roll to your weak leg. This is the only time your personally purchased CV will go to your weak leg.

ENROLLMENT & PLACEMENT

How do we enroll a Preferred Customer in the Joffice?

The best option for you to enroll a Preferred Customer is to do so through your replicated website. To do this, either you or your Preferred Customer can navigate to your Jeunesse Global replicated website at [username].jeunesseglobal.com, and then click on the “Preferred Customer” link in the upper-right hand corner of the page. This will then take you through the Preferred Customer enrollment process. Preferred Customers receive a 10 percent discount from retail price and have three available options:

Basic LUMINESCE Package

Basic RESERVE Package

Basic AM & PM Essentials

If your customer would like receive wholesale pricing and/or have access to the entire Jeunesse suite of products (including MonaVie and mynt products), please encourage them to enroll as a wholesale distributor. This will require a purchase of a $49 starter kit that will then allow them access to wholesale pricing and all available products for their region. They will remain a customer in your organization as long as they do not complete any distributor activities (enrollments, commission earning, etc.). The Preferred Customer Program is not available in all Markets. Please check your country to see if this is available, and/or if Get 2, It’s Paid For You program is offered.

How can I use inside placement in my Jeunesse genealogy tree?

The ability to place new enrollees on your inside legs becomes available once you achieve the rank of Sapphire. To utilize this feature once it becomes available, you will need to:

Select the username of the person you would like the placement to occur under.

Select the leg of that user you would like the placement to be on.

When you have achieved the rank of Sapphire, you can do inside placement at three levels, Ruby at four levels, Emerald at five levels, Diamond at six levels, and Double Diamond at seven levels.

You will need to manually change your lock placement preference each time you wish to place a new enrollee in an inside leg placement. Please understand that move requests from outside legs to inside legs are not permitted.

Which lock placement setting should I use for new enrollees in Jeunesse?

We advise you to change your lock placement (similar to Leg Preference) from its default automatic setting for better control over your genealogy tree. You can select which leg you want new enrollees to sign up under on your Profile page in Joffice. Be sure to click the Submit Changes button to save your changes to your Profile settings.

Please note: If your enrollee is on the wrong leg, you have up to 72 hours to contact Customer Service and request a placement change. Placement must be changed before the enrollee selects “Join Now.”

What is the difference between a Wholesale Customer, a Preferred Customer, and a Retail Customer?

A Wholesale Customer is a customer who purchases a Starter Kit and may choose to participate in the AutoShip program but does not have any distributor activity (they do not complete enrollments, earn commissions, etc.). Wholesale customers will count toward your customer requirements for Financial Rewards Plan bonuses as long as they don’t have distributor-like activities.

A Preferred Customer is a customer who purchases from your website at the Preferred Customer price of 10 percent off retail. Preferred Customers may elect to participate in AutoShip to receive a further product discount (20 percent), can enroll other Preferred Customers, and can upgrade to an Associate in the future. Remember, Preferred Customers also count for the Get 2, It’s Paid For You Program in the Jeunesse Financial Rewards Plan, giving you an easy way to get free product and make money. The Preferred Customer Program is not available in all Markets. The Preferred Customer Program is not available in all Markets. Please check your country to see if this is available, and/or if Get 2, It’s Paid For You program is offered.

A Retail Customer is a customer who purchases from your replicated website at the retail price without creating a Jeunesse account. You receive retail profit from these purchases.

What is the status of my Preferred Customers enrolled within the MonaVie/mynt system that were transitioned to Jeunesse?

Your Preferred Customers were brought over as wholesale customers so that they may continue to receive the benefits of wholesale pricing and product availability. As long as your customers who were brought over as wholesale distributors do not engage in distributor activity, (enrollments, commission earning, etc.), you will be able to count these individuals for your customer acquisition bonus.

Which lock placement setting should I use for new enrollees in Jeunesse?

Your leg preference is entirely up to you and how you wish to build your organization. To ensure you take advantage of all opportunities presented in the Financial Rewards Plan, you will want to make sure you have placements on both your left and right legs, depending upon where you need your volume. We suggest consulting with your sponsor and upline to determine how best to build your organization.

RANK & RECOGNITION

If I purchase a Basic Package, will it count towards the 100 CV requirement to advance me to the rank of Distributor to Associate?

Yes. If you purchase a Basic Package during enrollment, or it is available in your shop, the 100 PV from the purchase will count towards the 100 CV purchase requirement to achieve the rank of Distributor.

To achieve the rank of Distributor, you must purchase a mandatory Starter Kit and accumulated 100 PV within a 30-day period within one year of purchasing your Starter Kit. You may generate the 100 PV by purchasing product for resale or personal use, or through Retail, Preferred, or Wholesale Customers who purchase product through your replicated websites.

What rank did I transfer to Jeunesse with?

Your achieved rank will be moved over to the Jeunesse equivalent achieved rank for purposes of title and recognition.

Your highest paid-as rank with Jeunesse will be based on your highest paid-as rank in the last 12 weeks for purposes of bonus level access as outlined in the Jeunesse Financial Rewards Plan. You will maintain this paid-as rank for a period of 3 months.

Below is a chart of your equivalent rank with Jeunesse.

MonaVie Rank

Jeunesse Rank

Preferred Customer

Preferred Customer

Distributor

Associate

Distributor

Star

Executive

Star 250

Executive

Star 500

Executive

Star 1000

Executive

Bronze

Jade

Silver

Jade

Gold

Pearl

Ruby

Sapphire

Emerald

Sapphire

Diamond

Sapphire Elite

Blue Diamond

Sapphire Elite

Purple Diamond

Ruby

White Diamond

Ruby

Emerald

Black Diamond

Diamond

Royal Black Diamond

Diamond

Presidential Black Diamond

Double Diamond

Imperial Black Diamond

Double Diamond

Crowne Black Diamond

Double Diamond

Double Black Diamond

Double Diamond

Triple Black Diamond

Double Diamond

PRODUCTS

What MonaVie or mynt products will remain in each market?

The following MonaVie or mynt products will be available to purchase by only MonaVie distributors or mynt brand promoters who transition to Jeunesse, as well as to any new distributors or customers that former MonaVie distributors or mynt brand promoters enroll. In addition to these products, MonaVie distributors or mynt brand promoters who transition, and any new enrollees, will also have access to all Jeunesse products available in the respective market.

MEXICO & PERU

MonaVie Juices
MonaVie MX

Energy Drink
(Peru only) EMV Acai

EUROPE

MonaVie Juices
MonaVie Original
MonaVie Active
MonaVie Protect (Pending full launching throughout Europe in September or Fall 2015)

JAPAN

In Japan, all products will remain for 30 days for legal reasons. After the 30-day period, the following MonaVie products will be available for purchase for only MonaVie distributors or mynt brand promoters.

KOREA

MALAYSIA & SINGAPORE

AUSTRALIA & NEW ZEALAND

MonaVie Juices
MonaVie Original
MonaVie Active
MonaVie Pulse

Why am I only able to purchase two cases of each EMV product every thirty days?

The Jeunesse strategy currently only allows each member to purchase two cases of each EMV product every thirty days. We are currently reviewing this programming to see if this can be changed; however, for the time being, you are limited to these two cases, per each member of the EMV family of products, per thirty days.

Why is there no longer an option to purchase individual bottles of the MonaVie juices? (Products)

With the transition to Jeunesse, there have been multiple changes to the quantities of MonaVie products that you may order to align with the Jeunesse pricing strategy. One of these changes is that MonaVie juices can now only be ordered by the case. We are sorry for any inconvenience this may cause, and we are continuing to review whether or not other ordering options may be made available in the future.

When will MonaVie products be available for newly enrolled Preferred Customers?

At this time, MonaVie products are not available for any Preferred Customers that are newly enrolled in Jeunesse. We are currently determining when and if these will be made available.

Why has there been an increase in product pricing in Canada?

You will notice an increase in the Canada pricing. Previously MonaVie/mynt Canadian pricing was fixed against the U.S. dollar at a time when the Canadian and U.S. dollar were much more comparable, meaning it was fixed for pricing and commissions payout at around 1.08. The pricing policy for Jeunesse is based closer to the current exchange between U.S. and Canada, at approximately 1.23. This means you will see an increase in pricing and also an increase in commission payout with this same adjustment.

Will bulk product pricing be made available?

Currently, the Jeunesse product pricing strategy does not allow for bulk pricing. As such, there are no plans to carryover bulk pricing/order options for MonaVie and mynt products, aside from our HealthPro pricing.

If a product is not available for purchase in my Joffice, can I purchase it over the phone?

Products that are not available in your Joffice are not available for purchase through our Support Team. When you contact our Support Team to place an order, they will place this order through your own Joffice, just as you would.

BUSINESS & CUSTOMER SUPPORT

What payment methods will go away?

All markets: PayPal and Direct. (Note that this payment method will be available in the near future with Jeunesse.)

Why am I being assessed taxes on juices when I was not assessed these taxes previously? (Business and Customer Support)

We are aware that several of you are seeing taxes assessed on products you are ordering that you did not previously see. Rest assured, these taxes are being correctly assessed with the classification of products by Jeunesse. Our tax team is working on reviewing this situation to see how best to address any concerns you may have.

When will my MonaVie leg volumes carry-over to my JOffice?

We had to take MonaVie Carry-Over points back because this was causing confusion and we were paying out 80%. The confusion I referred to has been caused by the fact that Monavie Carry-Over points were mixed with Jeunesse points. Now Monavie volume is showing negative and was taken away. The negative volume will be taken away from the carry-over volume. The plan is to let integrated users cycle off new Jeunesse volume first and keep MonaVie Carry-Over volume in a separate “bucket”. Once Jeunesse volume gets to a low amount, Jeunesse will use 1/3 of the Jeunesse volume and add Monavie volume from the “bucket” so members can cycle off Monavie Carry-Over volume. Also if MonaVie points were brought over in the powerleg the system will only allow them to cycle a 100 times. Jeunesse has a 60% payout cap for all generated CV (company-wide). In the event the payout is higher than that, cycles generated by Carry-Over volume can fluctuate in order to keep payout within this cap. Any cycles based off of new Jeunesse volume will not be touched, and will be at the full $35 cycle amount; only Carry-Over cycles can be potentially impacted.

For all new Jeunesse volume you earn, you will be paid off of the normal cycle.

For any lesser leg carry-over volume being paid in a cycle, you will be paid 1/3 (one-third) of your new Jeunesse lesser leg volume from your lesser leg carry-over.

For example, if you have 30,000 lesser leg carry-over, and you receive 30,000 new lesser leg Jeunesse volume, you will be cycled off of the 30,000 lesser leg new Jeunesse volume plus up-to 10,000 of the lesser leg carry-over. (This is dependent on if you have that much volume in your carry-over; if you have less than 1/3, it will be up to that amount.)

Jeunesse has a 60% payout cap for all generated CV (company-wide). In the event the payout is higher than that, cycles generated by carry-over volume can fluctuate in order to keep payout within this cap. Any cycles based off of new Jeunesse volume will not be touched, and will be at the full $35 cycle amount; only carry-over cycles can be potentially impacted. If there has been an adjustment, you will see in the commissions report “Carryover Cycle” or “CO Level X Match Bonus” with the full amount, and then “CO Cap Adjustment” with the negative amount (the adjustment) in parentheses.

How long do I have to request a refund on my order?

Refund requests must be made within thirty days of the order date of your product. Once returned to the warehouse from where your product shipped, your refund will be processed within thirty days of product receipt.

When placing an order, why am I being told my billing information is not being accepted or is not correct?

When entering the billing information for an order, your billing address needs to be an exact match to the billing address for your payment method. The best way to ensure this is to have a copy of your most recent credit card/bank statement and enter the billing address at checkout exactly as it appears on your statement.

When will the points that I purchase go to my weak leg?

The only time your purchased points will spillover to your weak leg is when you are enrolled in an unconditional AutoShip that is processing on an uninterrupted basis. Once the unconditional AutoShip has processed, you can get excess points until your next AutoShip date.

Why can my greater leg and lesser leg sometimes switch?

Jeunesse Team Commissions are calculated close to real time; as a result, if your greater and lesser leg volumes are close to the same amount, each cycle can cause these legs to switch. This happens because cycles run individually, rather than in one bulk option, allowing for the possibility of multiple $35 team commissions as opposed to one large team commission that is a multiple of $35.