Business ProcessOutsourcing & Services

Delivering end-to-end business process transformation

It is expected that from 2017 to 2022 the BPO industry will grow from $329 billion to $409billion. This is as businesses recognise the value and cost reductions that they can achieve by outsourcing their labour-intensive processes. Typical processes that are outsourced include Financial, Sales and Customer Services.

To be a successful BPO, it is critical to have secure, auditable and efficient processing in place to perform tasks. These tasks need to be of open-ended scalability and offer business continuity that is highly visible and reportable to the customer.

20%

decrease in Help Desk Queries

"Capgemini and Celaton can clearly demonstrate tangible, innovative and fully operational AI implementations that are delivering business value..."

Jon Bell, Head of Global Delivery Network, Capgemini Business Services

Invoice Processing

For BPO companies, the receipt of invoices is often a complex process, with many invoices being received from different customers. Invoices arrive in multiple formats, structured and unstructured meaning processing these documents is labour intensive, repetitive and often subject to errors, exceptions and delays. With inSTREAM’s Intelligent Process Automation (IPA), these tasks can be streamlined through automation, delivering a smarter, more efficient process, reducing the amount of manual effort required, improving processing time and reducing cost.

Key Benefits

Faster processing time leading to early payment discounts and enhanced supplier relationships

Sales Order Processing

The efficiency of processing a sales order is critical to an organisation’s profitability and growth and ensures Service Levels are met. inSTREAM automatically recognises and extracts line item data, carrying out validation, obtaining approvals and applying business rules to significantly improve processing efficiencies.

Key Benefits

Intelligent Process Automation in Action

"We are taking our delivery from debate to global implementation and are proud to partner with Celaton as a leading vendor in the business process AI space."

Lee Beardmore, VP & CTO, Capgemini Business Services

Supporting business growth and visibility

inSTREAM has been designed to support organisations with processes essential to its everyday operations and growth. To ensure success, ease of use and compliance inSTREAM is embedded with the following: