During Microsoft’s Build Conference earlier this year, CEO Satya Nadella delivered the three-hour keynote address, in which he highlighted his belief that the future of technology lies in human language. In this new wave of technology, conversation is the new interface, and “bots are the new apps.” The big tech enterprises are all entering the chatbot space, and many startups are too. Why is so much attention being given to chatbots recently, and should your business be paying attention too?