Lifesize ended support for the legacy desktop app on May 31, 2018 – meaning that no new features or enhancements would be added and any issues would not be supported. Since that date, users have been able to continue using the legacy desktop app, but with a degraded meeting experience.

October 31, 2018 is the official end of life date for the legacy desktop app. This means that calls using the legacy desktop app will be disrupted and will no longer connect to the Lifesize cloud-based service.

Not sure which desktop application you are using? See below.

Legacy Desktop App

New Desktop App

We strongly recommend that all customers who are still using the old desktop app make the switch prior to the end of life date.

Since the public launch of the new Lifesize web and desktop apps, Lifesize has continued to release new app features and enhancements to provide feature parity and an improved experience to customers. Highlights of these improvements include:

Support for far-end camera controls for both the web and desktop apps. Learn more.

does anyone know if the old app is going to trigger some kind of message prior to May 31st to remind users that the old app is no longer being supported? I am a little leery about sending out a blanket message to all of our users about something no longer being supported. I'm sure some will have no idea if they are using the old app or not and i'm sure others will get confused that are strictly using the webapp.

Hey Jon, to add to Amanda's comment, we are working to educate users that the new apps are available and asking our account admins to help do the same. We are not putting a non-support message in the old apps yet but may in the future if needed to help with the migration. Thanks!

Please don't discontinue support for old version until single admin install of new version is made available. Can't roll out new in current format with multiple local users requiring an installation each, especially at not that far off 500MB each install!

Dustin, there are currently no plans to offer a version of the new desktop app that can be managed similarly to the old desktop apps. The approach with the new apps is specifically designed to ensure that they always are up-to-date with the latest release of bug and performance fixes ensure to help ensure the highest degree of quality and reliability.

Totally agree with Dustin, this appears to me to be a sever design flaw with the new release. Possibly acceptable for a single user, or at a pinch, one user and one admin, but for multiple users on one device, this will end up a nightmare to manage. Neither does it appear to take into consideration things like compliance management or roaming profiles etc.

Sorry, but I can't think of any other 'major' application that requires a full, separate install for every user. Most normally use a single install with just separate configuration settings for each user. Many apps also now mange to optionally auto update in this scenario.

Josh - will the old version actually stop working or is support just ending?

It should be noted that a primary design constraint of the new application was that it be manageable (installed and updated) by non-admins. To that end, it requires that we adhere to Microsoft's best practices for such an application. watson you are correct that no other major application behaves this way, however, I am not aware of any major application that is manageable by non-admins.

Hi Josh, If Lifesize is now with their new app doing automatic updates, what guarntees are there that we will not have issues. In our enviroment application installation is restricted. I would test the lastest release of the Lifesize Cloud app before I made in publicly available in our enviroment Software center for folks to download and install. Then I would push the new update to all those that already had the app installed. Now with the new app seems as we will loose that control which is vital in our enviroment. Thank you.

Timothy, if during your initial tests, the Application passes your environmental requirements, future will not have any issues. The app updates do not change the overall structure of the application and are by the vast majority, are quality enhancements to ensure that we support the best overall video and audio meeting experience. That being said, we do understand your use-case and are researching options. Thanks!

my guess is what made one task easier (allowing a standard user to install the app without needing admin rights) made something else problematic (being able to universally install the app on a public machine) to be honest, I'm surprised its not possible but this isn't a necessity for us.

harsh question to ask on a lifesize forum...have you priced out zoom when you want the h.323 room connector feature? and you're back to long dialing strings instead of ringing up someone in the directory from your icon. The invitations are a bit odd, at least ones I have received from a zoom customer. You no longer have 1 universal ip address to dial, its region specific. For instance, if you are hosting a zoom call with other endpoints connecting from different regions of the world, you have to provide a long list of IP's based on where the caller resides, very similar to a phone conference bridge.

my biggest concern is with the Guest calling option with the new Lifesize cloud app. Im still using the old application in our enviroment because with the new Lifesize Cloud app for guest users, it does not retain the previous info and you have to setup Mic and Speaker each time you call. Is this going to be corrected before the old app is no longer supported. Thank you.