Reviews

Vax Steam Fresh Steam Cleaner is rated
3.8 out of
5 by
23.

Rated 5 out of
5 by
Nanna B from
Easy to useGlad I purchased this, love the fact you can use detergents with it

Date published: 2017-01-25

Rated 5 out of
5 by
LDVB from
Good solid motorOver the past few years I have bought much cheaper and more lightweight steam mops, but the motor gives out within 12 months. The Vax product is heavier to use but I’m hopeful that means that it will last a lot longer because of the more solid motor. It remains to be seen!

Date published: 2018-06-24

Rated 4 out of
5 by
Thorny from
Light weight.I bought this a few weeks ago. The past 4 years I used a Bissell steam cleaner. The Vax is much lighter, easier on my back, does a great job.

Date published: 2018-03-21

Rated 4 out of
5 by
Ahhhhh from
Easy to use and works wellI've only used it once but is lightweight and easy to use.

Date published: 2018-01-01

Rated 2 out of
5 by
Swanette from
Loved it untilIt's a while since we bought this mop. January 2017 actually. Really loved it was so easy to use and great for the vast tiled area of our home. We didn't use it a lot on average once a month sometimes more frequently. Loved the detergent feature as it left the house smelling so fresh. Last week my husband was mopping away when the handle snapped clean off. So disappointed, can't bear the thought of it going into landfill. Seriously Vax a product should last more than 2 years. I would rate tge product higher had it not broken so quickly.

Date published: 2018-12-04

Rated 5 out of
5 by
amberino from
Steam cleaning made funStruggled with the old mop and bucket of hot water for too long. This is heaps better and easier, makes me mop more often - cleaner house. Only thing is that I'm not sure what other products (if any) I can use in the cleaning solution tank. But just water is fine too.

Date published: 2018-02-14

Rated 1 out of
5 by
Sarah86 from
Very upsetVery very upset with this product. $150 is a lot to spend on a mop and it’s just left me disappointed. My old mop didn’t wring properly and left too much water on the floor and left streaks which is why I bought this steam mop. this mop still leaves streaks on the floor whether I use it with or without the detergent and whether I use very minimal steam or more steam. Very disappointing as I could have used my $20 mop and just dried the floor afterwards with a tea towel.

Date published: 2019-06-24

Rated 4 out of
5 by
Pete19 from
My 2nd VX22This is my 2nd VX22 mop and this one is better than the first one which was on it's 2nd handle and the 2nd handle broke in two- pretty disappointing after 2years. Amazing how much better the new one is, the handle seems to have been put together better and better steam output... I think the microfibre heads are much better than towelling for cleaning tiled floors and trigger control is great for different floor types and cleaning needs..

Date published: 2019-03-28

Rated 1 out of
5 by
adpjr from
VERY DISAPPOINTEDI previously had a vax pet fresh steam mop on which the handle broke after about three years and replaced it a newer model a few months ago. Once again the handle snapped today as I was mopping. It is clearly evident that this is a design fault and failure as indicated by other reviews on this page. Utterly disgusted and angry atheist money I’ve wasted. I look forward to the solution you offer me and those below.

Date published: 2018-12-08

Rated 4 out of
5 by
goldstar from
Great product, good features at a good price.This is a hundred times better than my old Bissel steam mop. I didn't realise how bad my old mop was until I got this one! Only downfall is that it's a little heavy, and the angle the cord sits has been annoying me - getting in my was as I mop. But I'm sure I'll get used to those minor things. Otherwise I'm very happy with this!

Date published: 2016-09-26

Rated 1 out of
5 by
Mariedawn82 from
Poor quality productThe handle snapped off mid use and when i took it back to where i bought it i was told not covered under warranty as classed as accidental damage. So product is not fit for use as the parts are to weak to be used.

Date published: 2018-06-09

Rated 5 out of
5 by
Jues from
Vax Steam MopVery happy with the Vax steam mop, having the detergent dispenser is a plus, it's very efficient and easy to maneuver on tiles and timber. Great price and a great product

Date published: 2017-08-19

Rated 5 out of
5 by
Mish22 from
Great productBought this a month a go and cannot fault it
So easy to use,heats up really quick and with the option to add detergent is great
Much better than a mop and bucket

Date published: 2018-12-12

Rated 4 out of
5 by
Maliela from
Efficient steamerNice steamer mop. Easy to use and doesn't leave streaks. Would highly recommend. Price is also good.

Date published: 2019-01-09

Rated 5 out of
5 by
Petercal from
Simple to use and lightweightDoes a good job in keeping floors clean and easy 2 use

Question & Answers

Have had this mop for awhile and has been terrific, however now the detergent has stopped working. Tried clearing any blockages as per instructions in manual, but to no avail. Can you help.

Asked by: Mosto

I've had problems like this with 2 models both the original and replacement. I disassembled the base from the head and poked every hole with a metal pin unplug the unit first then gave the base a good bang on the floor to clear anything blocking it. And it produces steam again

Answered by: Stevi-lee

Date published: 2019-05-04

New machine do I have to hold trigger continually when I release steam stops? &nbsp;Also is there an easy way to get white button to release

Asked by: Patricia 37

Hi Patricia37
Thanks for reaching out, the trigger on this unit does need to be depressed for steam to be produced (we recommend intermittent use of the steam to prevent over wetting of the floor), and with regards to the white button i am unsure of what it is you are referring to, but with this being new some of these buttons/switches can be a little stiff but will loosen up with use, if you find it difficult to use after a few uses then please contact our customer service team for assistance.
Reach out to us if you require any assistance via the Vax customer support team,
AU: ☎ 1300 829 287 or vax.com.au/contact
NZ: ☎ 0800 800 900 or vax.co.nz/contact

Answered by: VAX Team

Date published: 2019-03-27

My steam mop has been used twice. Both times it only steams for 3 minutes and then nothing. The unit itself is hot and I have taken it apart and checked for blockages. What next as it takes me longer to take it apart and check than I spend cleaning?

Asked by: Annoyed

Hi, thanks for reaching out, this is quite unusual and I would recommend taking this unit back to the place of purchase and letting the team assist you in either operation or the warranty.
Reach out to us if you require any assistance via the Vax customer support team,
AU: ☎ 1300 829 287 or vax.com.au/contact
NZ: ☎ 0800 800 900 or vax.co.nz/contact

Answered by: VAX Team

Date published: 2019-01-22

Is the Vax vx22 safe to use on wooden floors?

Asked by: MadMadge

Hi Thanks for reaching out, This steam mop may not be suitable for all floating floorboards or sealed floors &ndash; please check with your floorboard manufacturer first prior to use, and test your flooring/carpet/rugs by running the steam mop over a small hidden area, if no pile distortion or no damage occurs continue cleaning. Not suitable for use on wax polished floors or furniture, acrylic surfaces and synthetic, velvet or steam/water sensitive materials.
Reach out to us if you require any assistance via the Vax customer support team,
AU: ☎ 1300 829 287 or vax.com.au/contact
NZ: ☎ 0800 800 900 or vax.co.nz/contact

Answered by: VAX Team

Date published: 2018-12-07

Hi, I purchased the vx22 steam mop around Christmas of 2017, Recently I&rsquo;ve noticed that it is leaking and found that where the cap screws onto the water tank is worn and it no longer holds that plug in tight, can we purchase a replacement tank?&nbsp;

Asked by: Johnson

Hi Johnson, thanks for reaching out, yes you can get a replacement water tank for this unit, it can be ordered via Bunnings at the special orders desk.
Reach out to us if you require any assistance via the Vax customer support team,
AU: ☎ 1300 829 287 or vax.com.au/contact
NZ: ☎ 0800 800 900 or vax.co.nz/contact

Answered by: VAX Team

Date published: 2018-12-07

Steam fresh purchased approx 10mths ago. Has now stopped producing steam. The lights on machine are on and the machine is heating up. I have followed the instructions in product support but nothing has changed.

Asked by: JObst

Hi JObst,
Thanks for getting in touch.
This may be occurring due to a number of reasons:
- Depending on the use the hard water filter may be blocked or discolored and needs to be replaced.(You can order from the spare component retailer &quot;Stokes appliance parts&quot; or the special orders desk at your local &quot;Bunnings Warehouse&quot; the part number is: 029158003008.
- Alternatively, there may be a blockage within the machine (See attached image or your user manual for clearing this.)
Reach out to us if you require any assistance via the Vax customer support team,
AU: ☎ 1300 829 287 or vax.com.au/contact
NZ: ☎ 0800 800 900 or vax.co.nz/contact

Answered by: VAX Team

Date published: 2018-10-10

Hi, I have the VX22 steam cleaner and it worked fine for awhile &nbsp;but the last few times when I press the steam button It has a grating/humming noise. I followed what has been suggested on the product support but it does not work.

Asked by: Helzie

Hi Helzie,
Thanks for getting in touch.
The humming/ grating sound should be the heating elements working to produce steam.
If you feel this causing the unit not to perform as well we'd suggest visiting a service agent for a closer inspection.
Aus: vax.com.au/servicelocator | NZ: vax.co.nz/servicelocator
Reach out to us if you require any assistance via the Vax customer support team,
AU: ☎ 1300 829 287 or vax.com.au/contact
NZ: ☎ 0800 800 900 or vax.co.nz/contact

Answered by: VAX Team

Date published: 2018-08-20

Hi,i am using vx22,my hard water filter is broken,do I only can order online?as in I can&rsquo;t see anywhere else sell it.
Thanks&nbsp;

Asked by: Coreo

Hi Coreo,
Thanks for getting in touch.
You can order a new hard water filter assembly for your unit through our spare component retailers &quot;Stokes Appliance Parts&quot; or the special orders desk at your local &quot;Bunnings Warehouse&quot;.
The part number is: 029158003008.
Reach out to us if you require any assistance via the Vax customer support team,
AU: ☎ 1300 829 287 or vax.com.au/contact
NZ: ☎ 0800 800 900 or vax.co.nz/contact