What's New @ Clubspeed

Unhappy with your current software? Afraid that changing to a new provider will be risky and time consuming? A lot of karting tracks, trampoline parks and other activity centers feel stuck with their existing software, paying too much money for a system that doesn’t deliver the features they need. While they are aware that the system is not a good fit, they are either concerned or afraid to convert to a more innovative provider.

With the holiday season comes a lot of excitement and families spending quality time together. Capture some of the holiday spirit by giving back to your customers with special promotions and offerings. Doing so not only develops your customers’ relationship with your brand, but is also a great way to build awareness of your activity center.

It’s not too early to start planning for the holidays -- consider the following ways to attract customers during the most wonderful time of the year:

The world is becoming increasingly mobile, with consumers expecting everything they do on a daily basis to be accessible and achievable on their smartphones and other devices. In fact, American adults spend an average of more than three-and-a-half hours per day on their phones, with 90% of that time spent in apps, according to eMarketer. Businesses who don’t have a mobile app or experience are missing out on the opportunity to reach customers at any time and anywhere.

A large indicator of customer satisfaction while they are at your activity center is their interactions with the staff. How your employees connect with customers, as well as how they carry out their responsibilities, can make or break the reputation of your park. You put time and energy into the other aspects of your business, so it only makes sense to do the same for the people who work there. A solid onboarding and ongoing training program not only improves their work performance, but also boosts morale.

We are happy to introduce our latest integration for our activity center partners: self-service kiosks. Using a tablet, customers who come to your location can check in, register, sign waivers, and even make purchases.

Trampoline jumping might seem like harmless entertainment, but it in fact presents various safety hazards, including falls and collisions. Such incidents can result in injury for jumpers and stressful dealings for you.

As long as everyone follows standard safety rules like the below, your trampoline park can remain a place for carefree fun.

Are you on a maintenance schedule for your karts? You likely know the basics like refueling when the tank is empty and filling tires with sufficient air. But without a formal schedule, there are certain measures you should be taking that could slip through the cracks. A well-maintained kart is more reliable and performs better, keeping racers safe and satisfied with their experience at your track.

Without your customers, your business could not succeed. You want to provide good memories for them when they visit your activity center that will leave them satisfied and get them to come back. But how do you know if you are achieving that goal? The best way to legitimately understand what your customers think about you is to hear it directly from them.

Think about your average customer. When they come to your karting track, they expect a day of having fun and racing with friends or family. They may visit your facility for a day every so often, with long stretches of time before they return.

Karting is an activity that can be enjoyed by just about anyone. Young, old, male, female; everyone can have fun out on the race track. However, no matter who is in the driver’s seat, they should have an understanding of the potential risks and what they should do to ensure their own safety and the safety of other drivers. Over 10,000 injuries occur in people 15 and under each year, according to the U.S. Consumer Product Safety Commission.

You and your customers should comply to the following safety standards to prevent accident and injury.