Breaking up is hard to do... I just decided to close my Debenhams card. I felt it was time - after all, I'd had it for a couple of months. In that time, I'd made just one purchase - which totalled £72.72. Then came the statement, detailing my one purchase. I thought I'd signed up [...]

Beat this as an example of great service! Remember the days of ordering something and then having to wait in all day for it to be delivered? Well, not any more, it seems... I quite regularly have to order cat food online. To be honest, it's about the last thing I thought would ever merit [...]

As good as they seemed...? So I described in an earlier post the search for a digital radio and phone-connecting solution for my new Alfa. You may remember that, despite warnings from virtually everyone, it was seeming as though Halfords - the car accessories and servicing chain, disliked and mistrusted by everyone who expressed an [...]

Anywhere but Halfords...? I bought a new car recently. Well, at least it was new to me. It was not, perhaps, the car I really wanted, because try though I might, I couldn't really justify buying a Jaguar XF. So it is that these days I'm driving an Alfa Giulietta - and lovely it is [...]

The IT Service launches its guarantee of training excellence We at The IT Service are passionate about training. We are passionate about Customer Service. Through everything we say and do, through every interaction we have with customers and suppliers, with potential clients and long-standing partners, we hope that our ethos and passion shines through. [...]

I have sat in courses where I was bored. I've sat in courses where the trainer was bored! Courses where the instructor didn't know his stuff. Where she did know her stuff, but had no idea how to communicate it to a roomful of delegates. But I'm not talking about any of these things. It's [...]

Two examples of customer service At The IT Service, we have a passion for customer service - it's at the core of everything we do. I have a real bee in my bonnet about it. So I also tend to keep an eye on levels of service when I'm dealing with other companies. I [...]