Freshdesk

Freshdesk offers a broad set of features for every channel a customer support team needs. Freshdesk comes with excellent support for traditional channels such as email and phone as well as chat, forums and social media, with a ticketing helpdesk that is tightly integrated with across all channels.

Each Freshdesk account can have multiple custom mailboxes associated with it, allowing a support team to manage all their support emails in one place. Freshdesk’s social media integration is excellent: with support for Facebook pages, an in-sync Facebook support centre, streams to keep an eye on what the world is talking about a company, and a social tab that works on mobile.

Freshdesk also has a phone system built into it that allows users to take incoming calls. Currently covering over 30 countries, this allows you to perform call centre operations without having to invest in a full-fledged business phone system. The platform also provides live chat solutions where you can facilitate real-time conversations with customers on your website.

Freshdesk is easy to set up, learn, and use, and incorporates gamification features such as a motivation tool to compete with their own colleagues when solving issues reported by customers. With gamification emerging as a strategy across the world to boost engagement among employees and consumers, Freshdesk’s game mechanics helps to engage agents in their otherwise monotonous tasks and is a differentiator in a crowded help desk market.

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Creating a business and getting customers is hard. From nurturing your idea to taking it to market you burn through hours of time and money in the hope it will all be ok, that customers will buy your product or service. Being unique and competitive though isn't just about your product though. Let's face it, it isn't hard these days to copy a product or service! What is hard is to replicate a business model - the unique capabilities you develop that set you apart. I've put together a lot of tools to help people not just develop another easily attacked business, but to create something special - a unique business model. Use these to get started on your business model journey: