FAQ

A. We accept all major credit cards except America Express. Sorry if this causes any inconvenience.

Q. Do you charge for using credit cards

A. No, there are no charges for credit or debit cards.

Q. Where do we pick up our keys?

A. You pick up your keys from our office (even if you are collecting outside of normal working hours). The office is 2 miles outside of St Andrews. Type KY16 8PN in to your sat nav if you have one. We are the first entrance on the left before the Fairmont St Andrews hotel if you’re coming from St Andrews, or the first on the right after the Fairmont if you’re coming from Crail – there is a sign saying ‘Kingask House’. Please drive round the white house, there are ‘reception’ signs that will guide you. If you are arriving early, please can you let us know. We try to allow early access where we can but need to be made aware, so we can ensure that your keys are ready, or left in the safe to collect.

Q. What are your working hours?

A. We are in the office from 9am to 5.30pm, Monday to Saturday. You can call us on 01334 472 011 during these hours.

Q. What happens if I experience an issue during my stay?

A. We of course hope your stay is an enjoyable one. However if any issues arise or you have cause for complaint, please advise us immediately. We have a full time maintenance team and a list of contractors who are on call to resolve any issues as soon as we are made aware of them. Regrettably it is unlikely that complaints can be investigated and therefore accepted once you have departed, we hope you understand.

Q. I have young children, do you have any equipment we can hire to save us bringing it with us?

A. Yes, we have travel cots and high chairs you can hire @ £15 each. Linen is not provided with the travel cots. If you pre-order these we will ensure they are set up in your house ready for your arrival.

Q. Are towels included in the price?

A. Yes, towels are included in the price. We provide lovely bath and hand towels for each guest.

Q. Do you accept pets?

A. Most of our houses welcome well behaved pets. You can search using the ‘pet friendly’ filter on the search panel to see which properties are pet friendly in the location you require. To bring your pet costs an extra £20. There is an option to add a pet to your booking on the booking form on this website.

Q. Will my property have wifi?

A. If having wifi is of importance to you, please use the search filter ‘wifi’ on the search panel to ensure that the properties returned to you all have wifi. Most of our properties do. Please be aware that wifi connection in the countryside can sometimes be slow and temperamental.

Q. Can we add a spare bed to our booking?

A. Yes, we have substantial camp beds that can be hired for use. A camp bed and linen (bed not made up) is charged at £50. The bed will placed in your house before your arrival at the property.

Q. Can you meet us at our property with our keys?

A. We do prefer it if you pick up your keys from our office. However, if you can’t make it up to the office, we can meet you at the property with your keys but there is an associated charge; £30 before 5pm, £60 after 5pm.

Q. Do you offer a private chef/catering service?

A. No we don’t, but we can recommend a fantastic caterer – St Andrews Event Catering – that will come to your rented home, cook you a delicious meal and tidy up afterwards! Just take a look at www.standrewseventcatering.com or call 01334 473 199 and tell them that Kingask sent you.

Q. Do you have any ‘house rules’ we should know of?!

A. Yes we do – they are also left in your property by your kettle for you to read. We really appreciate your compliance!

We hope that you enjoy your stay with Kingask and that you find the property as you would expect.

So that future guests can enjoy it too, we ask kindly that you comply with the following:

PLEASE DO NOT SMOKE IN THE PROPERTY.

PLEASE DO NOT ALLOW PETS ON TO BEDS OR FURNITURE.

PLEASE USE THE CORRECT COLOURED BINS FOR RUBBISH / RECYCYLING.

Fife Council, unfortunately, only empty the bins once a month therefore you may find the bins are full from previous guests. If your bin is full please take your rubbish to a rubbish /recycling centre. The nearest ones are at Crail Primary School (KY10 3UW); Anstruther Co-op (KY10 3JS) and larger recycling centres in Charles Street, Pittenweem (KY10 2QJ) and St Andrews Recycling Centre, St Andrews (KY16 8PJ – next to Morrisons’ car park). Please do not leave any rubbish on the ground at the end of your stay, even if your bin is full, as this will be charged for.

PLEASE ENSURE THAT APART FROM LOO ROLL, NOTHING ELSE IS FLUSHED DOWN THE LOO!

PLEASE BE CAREFUL USING AND CLEARING OUT THE FIRE. Embers and soot can damage the furnishings. Logs are available to buy from Gray & Pringle in Anstruther (KY10 2BJ) and the Shell garage in St Andrews (KY16 9EX).

PLEASE LEAVE THE PROPERTY AS YOU FOUND IT.

PLEASE STRIP THE BEDS AT THE END OF YOUR STAY AND LEAVE ANY USED TOWELS IN THE BATHROOM.

Thank you for your co-operation and we hope you have a great stay in St Andrews and the East Neuk.