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Hi,
There can be many reasons why a dehumidifier will
not work or collect water.
Here is a tip that I wrote to help people to figure out what is going wrong
with their dehumidifier

ALL DEHUMIDIFIERS REQUIRE ROOM TEMPS TO BE AT LEAST 65 DEGREES AND A HUMIDITY OF AT LEAST 50 % TO OPERATE PROPERLY. ANYTHING LESS AND IT MAY FREEZE THE EVAPORATOR COILS. EVAPORATOR COILS WILL ALSO FREEZE IF THE COILS ARE DIRTY AND HAVE RESTRICTED AIR FLOW.TRY TAKING THE COVER OFF OF THE UNIT AND CLEANING BOTH SETS OF COILS INSIDE. THEY ARE COPPER OR ALUMINUM WITH FINS ON THEM.
ALSO CHECK THE FAN TO BE SURE IT IS RUNNING.
THAT WILL CAUSE AN OVERHEATING CONDITION AND WILL SHUT DOWN THE COMPRESSOR ALSO.

if the fins feel cold then you should be collecting condensate. so try this: remove the outer shell to access the fins. with a garden hose, spray the fins off thoroughly. you may see a lot of dust and line that was clogging the air flow.