Weekly Briefing

As CIO and Managing Director of Technology of Hudson Yards, Kenneth Finnegan manages the development of technology processes and teams to support the largest private real estate development in U.S. history, and in New York City, since Rockefeller Center. The site will include more than 18 million square feet of commercial and residential space.

Tell us about your role within your organization.

I work to develop and operate technology solutions to improve the daily experiences of our commercial, retail and residential tenants. I work closely with our leadership team to ensure that we are leveraging technology to deliver the best possible experiences to our customers on a daily basis. Our team is responsible for the software platforms, applications, and building systems across all of Hudson Yards.

What were the major technology projects you started or completed last year?

One is the use of biometric entry into commercial office spaces. This tenant entry solution allows secure entry into building turnstiles. One of the advantages is that itís touchless; you just wave your handóitís a contact-less solution that stores the biometric information as a mathematical hash. Weíre extremely focused on ensuring our solutions are respecting peopleís privacy concerns. We have also created a mobile visitor entry solution that allows a QR code to be sent to a visitor. It can be used on mobile devices for turnstile entry without the need for a mobile app.

The deployment of drone detection technologies at Hudson Yards is another; we want to know when an unauthorized drone enters our airspace. We have concerns both from a physical safety perspective and the cybersecurity perspective around drone intrusions and we take these incidents very seriously.

Additionally, we deployed a middleware platform which will eventually connect all principal systems at Hudson Yards and other Related assets. So many of our systems require interconnectivity; it didnít make sense to build point-to-point integrations between all the systems because then you end up with this massive spider web of integrations. The important part is the architecture around the middleware platform. It provides a universal messaging Enterprise Service Bus (ESB) so the applications can publish relevant data across the bus; then other applications that are listening for relevant data can consume that data as needed. If we decide to change, for example, a visitor management system, all we have to do is decouple the old system and recouple the new application to the bus, removing the need to rebuild the multiple integrations. We can connect these disparate systems that previously werenít necessarily designed to communicate with each other to do just that.

We have a large variety of different structures: a pure residential building, a large retail facility, a true mixed-use (hotel, retail, residential, commercial) and pure commercial buildings. Each of these buildings was designed by different architects, with different specifications for technology systems. The technology team came in after a lot of those decisions were made, but this is where the concept of the universal Enterprise Service Bus comes in, allowing fundamentally different systems to communicate.

What are your highest priority technology initiatives in 2019 and what are the drivers behind them?

The continued tuning of our wireless infrastructure, and preparations for the arrival of 5G. 5G is enhancing the opportunity for commercial tenants to reduce their CAPEX and OPEX expenditures on traditional wired networks by reducing the need for physical connections. Once you remove things like wall jacks and switches in the network closet, then youíve reduced the need for large scale physical infrastructure devices. Itís going to allow us to offer better services to customers. It should also free up square footage, which is gold to real estate developers and operators, because we can dedicate less space to an actual network infrastructure.

The most important goal is the ongoing process of ensuring that all of our digital assets are deployed and operated in the most secure manner possible, because systems today use a large number of IoT devices and connected networks. It is important to us from a performance perspective, and even more so from a physical safety perspective. We donít deploy and then go back and make sure that everything is secureówe plan from a security standpoint in the first place. I think itís important to mention because real estate development companies are always under a very tight deployment schedule. It would be really easy to fall into planning to just get things up and operating, and then going back to secure it later. As a technology deployment organization, weíre very mindful about making sure that everything is implemented in a very secure manner in the first place.

Another major initiative is the continued improvement of our digital signage and wayfinding network. We have installed signage inside of our retail facility as well as outdoors around the site that not only provides advertising opportunities for retailers, but also offers touchscreen search capabilities for our visitors. They are able to look up retailer hours, make reservations for restaurants and our other site attractions, and even transfer wayfinding directions to their mobile phones. Itís an incredibly helpful feature for a site the scale of Hudson Yards.

What technology, automation or innovation trends do you see having the most impact over the next three years?

The ongoing discussions regarding the balance between privacy and convenience will drive us to seek new solutions that address both. Itís imperative that we gain and maintain trust with our customer communities, and we are very mindful of our responsibilities in that context.

There is a trend away from dedicated mobile applications and moving towards more highly responsive web assets. People are getting weary of downloading apps on their phones, unless they serve a very specific need for that individual. The only specific app that we developed to this point is for the residents of the buildings that live there, which are for very specific home-use needs. We very mindfully did not develop a generic app for visitors to Hudson Yards. We have a very responsive and well thought out website that people can use. We want to be fully transparent about what weíre doing and why weíre doing it. Once somebody puts an app on their phone, as everyone knows, it could request access to your camera, your contacts and so forthóit just raises the level of discomfort regarding privacy. Weíre removing that potential discomfort. So I think the trend is towards non-app based services from a mobility perspective.

Iím not sure if this is an overall trend, but for us itís supremely important: the analysis and visualization of data that we collect for presentation to the operators. I donít think real estate operators are used to having the data at hand that we are able to now provide because of the information weíre collecting on the site in real time. We definitely have a trend at our company to help site operators with information that is very helpful to them from a holistic perspective. Real time information can anticipate a weather event that needs an action, or look historically at data that determines the amount of people visiting on a given date, or even based on an average ambient temperature. Good hard data that enables superior decision-making around that data is hugely important to us so that we as real estate operators can run the site more efficiently.

Topics discussed above such as privacy, cybersecurity, digital transformation, 5G, are just a few that will be presented at Realcomm | IBcon 2019. The event will be held at the Nashville Music City Center on June 13 & 14 (Golf and RE Tech Tours June 11 | Pre-Con Events: June 12). Register today!

Realcomm Staff
Realcomm Conference Group LLC is the leading research and educational institution that produces annual conferences and expositions on technology, automated business solutions and intelligent buildings strategies for executives in commercial, corporate, government and institutional real estate. Realcomm was founded in 1999 with the goal of bringing industry leaders together each year to discuss, demonstrate and debate the latest innovations that impact the industry.

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