With the impact of the digital age, and with new apps coming online virtually every day, it is critical for accountants to move away from “compliance based” local area businesses, and engage marketing resources to assist getting the message out in the digital world to bid for business based on “job types” and not “location”.

With the impact of the digital age, more information is now widely available on prospects. Areas in which outsourcing can assist include: Direct marketing, Email campaigns, and Outbound calls

Customer Support Ancillary services

Training is critical with respect to customer support. Accents are important. Having clear procedures and processes on how to accept calls, how to handle calls, and how to resolve customer complaints. Below are some areas to consider with respect to customer support: Help desks, Inbound calls, Sales support, IT, IAAS – Infrastructure as a service, SAAS – Software as a service e.g. bookkeeping, accounting, Software development, VOIP and telephony