DMG Consulting Report

DMG Consulting Report

Irvine, CA February 9th, 2016 – CX Group Inc. today announced that it has been recognized as most innovative vendor in the customer satisfaction study of DMG Consulting LLC’s 2015 – 2016 Enterprise Feedback Management Product and Market report.

DMG’s fifth report on the Enterprise Feedback Management market is an in depth report that provides the insights that organization need about EFM trends, challenges, vendors, products, technology, functionality, projections, benefits, return on investment (ROI) and pricing. The report coverage focuses on the 6 leading and emerging industry vendors.

In the customer satisfaction findings, CX Group ranked as most innovative company and received high marks in multiple other categories. It tied for first place for its training & workshops and second place for its current offering of the product. CX Group also ranked among the highest for overall vendor satisfaction.

Said Ken Reimer, CEO of CX Group: “It was a very validating moment for us to witness that DMG and our customers acknowledged the strategy we have defined for our company. This reaffirms the industry trend towards operationalization of EFM and towards a big data rooted approach.”

”The best way to find out if customers are satisfied with a company’s products and services is to ask them,” said Donna Fluss, President of DMG Consulting LLC. “Engaging customers in their channel of choice on a timely basis is essential for obtaining useful and actionable feedback. Achieving this goal requires innovative solutions and best practices.”

CX Group is a leading software and services vendor that uses big data to help businesses improve customer experience and maximize customer retention. The company serves 250 customers globally across multiple industries with its award winning SaaS platform ‘CXQuest’ which predicts likely customer churn. For more information please contact Katrina Robledo at katrina@cxgroup.co or visit www.cxgroup.co. To download and see the full results of the report please visit www.cxgroup.co/dmgreport2015

About DMG Consulting LLC

DMG Consulting LLC is a leading independent research, advisory and consulting firm specializing in contact centers, back-office and real-time analytics. DMG provides insight and strategic guidance and tactical advice to end users, vendors and the financial community. Each year, DMG devotes more than 10,000 hours to producing primary research on IT sectors, including workforce optimization (quality management/liability recording), speech analytics, workforce management, performance management, desktop analytics, enterprise feedback management/surveying, text analytics, cloud-based contact center infrastructure, dialing, interactive voice response systems and proactive customer care. DMG’s actionable solutions are proven to deliver a lasting competitive advantage, and often pay for themselves in as little as three months. Learn more at www.dmgconsult.com.