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Rejuvenating Agile Collaboration Across an Organization: A Case Study

Five years after the initial adoption of Agile, PointClickCare had grown from 10 development teams to 40, from a single market focus to serving multiple markets each with their own distinct needs, and from a general software platform to a core solution with multiple, market-specific modular variations and add-on modules. Through rapid growth, teams had been stretched, juggled and supplemented to support the continued need for new products, and the process that worked for 10 teams was showing signs of strain. To reinvigorate their Agile methodology implementation, and to set the stage for future success, PointClickCare set off to rejuvenate their Agile approach.

Over the course of two years, PointClickCare gathered input and feedback from teams, management and software industry experts, and worked through various experiments and pilots to rework their development process. PointClickCare began implementing new and improved practices to promote a process and culture that would carry through further growth.

This case study will show you where PointClickCare started, the indicators that showed where improvements were needed, the steps taken to research, plan and execute organizational change, and the lessons learned from the experience.

Outline/Structure of the Case Study

1. History of Agile implementation at PointClickCare

2. Indicators of the need to improve

3. Steps taken to research and gather input

4. The plan of attack

5. Results and lessons learned

Learning Outcome

The attendee will gain an understanding of the challenges of operating an Agile engineering shop that is in rapid growth in a traditional industry. They will understand some of the indicators of Agile anti-patterns and the path taken to improving.

Ahmad Sadr Ghayeni - Common Challenges to Agile transformations: 500 or 10,000+ same issues at different degrees

schedule 3 years ago

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60 Mins

Talk

Intermediate

We’ve been fortunate enough to help organizations in their Agile transformation that impacted 500 to 15,000+ practitioners.

They all seem to have similar challenges but at different degrees. In this talk we’re going to share and explore some of our observations leading small and large scale transformations, the challenges that nearly sunk a dream and how we tackled them.

The focus will be on challenges facing transformations at scale, setting up a transformation for success, how to manage change, and the role of leadership and what’s impeding them to be effective.

Jason Little - How to Interview and Hire an Agile Coach

schedule 3 years ago

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60 Mins

Workshop

Beginner

"We seek and Agile Coach/Project Manager to enforce our Agile best practices. The ideal candidate must have the ability to walk on water, magically change all organizational processes, convince executives to just be Agile, and install JIRA. The ideal candidate must be PMP, BsC in Engineering, CSM, CSP, CSPO, PSM I, II and III, SAFe 4.0, MBA of All The Things and other relevant certifications as dictated by our HR department." Did your Agile Coach end up being a dud? While Agile has largely crossed the chasm, the art of Agile Coaching is one of the most mis-understood roles in the industry today which is why we end up with job postings that cram so much detail into their description . If the coach is helping the team improve, what do the managers do? How do you measure the effectiveness of your coaches? Should Agile Coaching be a permanent structure in your organization, or a temporary one? In this session we'll dymystify Agile Coaching and give you practical tools to figure out the best way to interview, and hire, coaches for your organization.

Lee Elliott - No Jerks!

schedule 3 years ago

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60 Mins

Talk

Beginner

We've all been there. We have to deal with them in all aspects of our lives. We've all had them on our teams. They have a name: Jerk.

There are some things agile can fix and some things people that can't be fixed. With agile we can improve the work life for almost everyone, by increasing communication, increasing collaboration and minimizing the Jerks. It won't help with the chronic non-flusher, but for your teams it will help.

Lee Elliott - What does it mean to be a servant leader?

schedule 3 years ago

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60 Mins

Workshop

Beginner

Project Management practices teach PMs to be leaders, to drive results and to complete the project on time, on budget and on scope. In Agile, we are expecting our leaders to stand in front of the team to take the criticisms but to be behind them and let them do their job.

Too often managers/leaders fall back into the directing mode, telling the teams what to do and how. There needs to be a better understanding of what servant leadership means, how to achieve it and why it is important.

This session will explore the different styles of leadership and why, for Agile, servant leadership is important.

Jeff Kosciejew / Shawn Button - Which Agile is Right?

schedule 3 years ago

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60 Mins

Talk

Beginner

Just do a quick search on the Internet, and you'll find plenty of opinions and approaches to Agile. Talk to a few Agile Thought-Leaders, and you'll find even more opinions. Then, talk to a few current practitioners, and you'll find even more opinions and perspectives. Each one of those sources likely has a legitimate perspective.

While all of the expert opinions are based in similar values and principles, how those values and principles are implemented can (and does) vary immensely. This discussion explores some of the challenges and options.

Is one right? Are some wrong?Are they all right? How might that even be possible?And if you're new to Agile, how on earth do you know which to listen to, and which to ignore?Heck, even if you're not new to Agile, there's a lot of differing opinions from which to chose!

Join Shawn Button & Jeff Kosciejew, two experienced Agile Coaches with very different journeys into Agile Coaching, explore a few of the common frameworks and approaches they've seen, and experienced. This discussion explores some of the challenges and options in what some have to offer, and possible starting points in this journey, while providing context for experienced agilists in how we could be perceived.

Jeff Kosciejew / Lee Elliott - The Magic of Perception

schedule 3 years ago

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60 Mins

Talk

Intermediate

In this interactive session, we’ll explore how each of us views the world differently and how our perception is shaped by everything we've previously experienced. Through magic, illusions, and an interactive exercise, Jeff reveals the ways our perceptions and biases influence our reality and how our individual realities are unique.

Discovering your distinct personal perspective by understanding how biases impact how we make sense of the world around us, we can learn to better understand others. We can gain insights which inform our interactions with customers, colleagues, and competitors.

You'll leave this session with an appreciation for working with others, and approaches to team problem solving in our complex world. No magic spells required.