Mouse Icon Spins after Accessing Self Service Home Page for a Long Time, New Login or Returing to Page

(Doc ID 2368613.1)

Last updated on MARCH 02, 2018

Applies to:

Identity Manager - Version 11.1.2.3.170718 and laterInformation in this document applies to any platform.

Symptoms

Main home pages in OIM, Self-Service (/identity) and Admin Console (/sysadmin) are very slow to release mouse to select any activity.

Recreate Steps:When using OIM Self Service Console:1. Login to OIM Self Service Console as xelsysadm or any user.2. Tile screen will be shown, but page load timer is spinning.- Spinning of page load timer will take 3 minutes or longer before page is fully rendered.3. Then next selection is fast, until returning to Home page and rendering again.