Onsite contact centre chosen for new business success.

Robin Hood Energy is proud to be different. Operated on a not-for-profit basis as a wholly-owned subsidiary of Nottingham City Council, its mission is to provide low-cost electricity and gas to households and businesses in the East Midlands and beyond.

Set up from scratch, the company turned to BT for technology guidance, especially around the contact centre that would power its business. BT recommended the Enghouse Interactive Communications Centre. Fully integrated with back office CRM, the solution’s scalability and multichannel capability are certain to meet the company’s immediate and future needs.

Integration with a CRM system means, for example, contact centre agents get a screen pop when a call arrives

Delivered on schedule the solution has proven reliable and easy to use

Enghouse Interactive Communications Centre – the perfect fit.

EICC is part of the BT Onsite Contact portfolio and features the same BT technology partner as the BT Cloud Contact hosted contact centre service. The EICC solution for Robin Hood Energy runs across two Nottingham City Council data centres in a fully-redundant configuration.

Easy to make the right contact.

With BT Inbound Contact you can route callers to the most suitable agent or automated service that’s right for the enquiry. For its inbound callers Robin Hood Energy chose a golden number – 0800 0304567 – from the BT Inbound Contact Freefone range, supplemented by other 0800 numbers for specific client services.