Re: How do I reset the low battery alert after changing batteries.

Wow I am glad I found others having the same issue. I too got the low battery indicator on the thermostat itself and a notification on the keypad - so I changed the batteries and just in case, I hit the 'Reset' on the thermostat as well. The indicator on the thermostat cleared but I am getting the annoying beep and warning on the keypad a few times a day (also late at night). I even asked the Comcast tech that was here for something else and he had no suggestions. Is there anyone that can help?

Re: How do I reset the low battery alert after changing batteries.

Re: How do I reset the low battery alert after changing batteries.

I'm having the same problem. I've replaced all 3 batteries with brand new ones, then rebooted the touchscreen (twice), and also acknowledged/cleared the "low battery" alarm. Still getting alert beeps every couple hours.

Re: How do I reset the low battery alert after changing batteries.

I'm thinking of trying this but am hesitating because I don't want to make anything worse. I'm almost thinking that we need to somehow make the touchpad 'forget' the thermostat and then reconnect it as new and maybe that will clear the warning. Seems ridiculous to me that we'd have to do that. But I'm getting desperate.

Re: How do I reset the low battery alert after changing batteries.

Re: How do I reset the low battery alert after changing batteries.

I fixed this problem by pressing the reset button on the thermostat (NOT the touchscreen). Pop the top cover off the thermostat and the reset button is on the left. I didn't need to hold it in; just pressed it and it reset and came back up without having to put in any settings or anything. Doing this cleared the warning on my Xfinity touchscreen immediately.

Re: How do I reset the low battery alert after changing batteries.

I think there is another screen you need to find to wipe out these messages...I don't recall what it is called, but Comcast helped me a while ago to get rid of the message....try going to the bottom of available screens...

Re: How do I reset the low battery alert after changing batteries.

Thanks for posting the solution Comcast provided. I tried this and it did work for me! Finally free of the thermostat low battery ding and the notification on the keypad and in the app! I powered off the modem, then back on. Powered off the router then on. Did a 'reboot' of the touchpad. Then pressed the 'reset' on the thermostat.

Re: How do I reset the low battery alert after changing batteries.

Just happened to me..low batteries. Had to follow these steps as others have recommended, AFTER installing new batteries (behind bottom cover, which slides forward):1. Power off Comcast modem, then power back on,2. Power off Xfinity Home router, then power back on,3. Reboot touchscreen (go to touchscreen settings and follow prompts),4. Reset thermostat (button behind top cover which slides forward. This resets then shuts thermostat off. At this point I reset again, since someone recommended turning thermostat off first.)Beeps every few hours finally stopped and ALERT message on ipad and touchscreen FINALLY went away...hopefully for good!

Re: How do I reset the low battery alert after changing batteries.

All,

If the following directions do not work for you, you will need to contact Comcast tier II to be added to the list of effected users. This is a known issue that happens to some users and our engineers are working hard to get it resolved quickly.

Directions to reset low battery alert:

1. Power off Comcast modem, then power back on,2. Power off Xfinity Home router, then power back on,3. Reboot touchscreen (go to touchscreen settings and follow prompts),4. Reset thermostat (button behind top cover which slides forward. This resets then shuts thermostat off. At this point I reset again, since someone recommended turning thermostat off first.)

I am an Official Comcast Employee.Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.Was your question answered? Mark the post as Best Answer!