RETURNS & EXCHANGE POLICY

Please review the following return and exchange policy that governs your use and purchase of products on our site.
If for any reason you are unsatisfied with your purchase, we are happy provide a return, exchange, or store credit if the following conditions are met:

• Merchandise must be returned within 30 days of the package delivery date.
• Merchandise must not be worn, damaged, altered, soiled, washed or laundered.
• Merchandise must have all tags attached and returned in original packaging.
• Merchandise returned without these requirements may result in a delayed refund or may not qualify for a refund.

Please note, shipping and handling charges are non-refundable.
Packages that arrive COD may be denied, or the COD amount may be deducted from your return.
Final sale items may not be returned or exchanged.

It is critical we protect the health and safety of our customers. We do check all merchandise thoroughly when returned to GROM Inc.

We recommend sending your package via a prepaid, insured, traceable method of shipping to ensure a safe and documented delivery.
We are committed to timely return processing. If your package arrives at the GROM Inc. Returns Department within the 30-day timeline specified above, your refund will be processed in the original form of payment within 7 to 10 business days. Please allow your financial institution an additional 7 to 10 business days to post to your account. You will receive and email confirmation when your return has been processed or exchanged.
To submit an exchange, please fill out the exchange form included in your package and indicate what items you are returning as well as what you would like in exchange. Please keep in mind our inventory changes daily so please check availability when completing the exchange form. Return shipping costs are to be paid by the customer. If you choose to receive a store credit, you will receive an email with your credit value that can be redeemed through the GROM Inc. website.

DAMAGES

GROM Inc. guarantees its apparel to be free from damage or manufacturer's defect. If you receive a damaged or defective item, please notify us within 5 business days of the package delivery date and we will happily exchange the unwashed/unworn item for the same item free of charge. Items being returned for damages must be clean upon receipt. Soiled damages will be returned to the owner as is.

AUTHENTICITY

GROM Inc.’s website is an authorized retailer for GROM apparel and products, and all the merchandise in our store is authentic, GROM Inc. merchandise.

SIGN-UP FOR E-MAIL

Join the addiction! Sign up for our newsletter and be the first to find out about new styles, exclusive offers, and more! To be added to the list you can sign up on our home page or email cs@gromusa.com

CONTACT US

We can be reached by phone during business hours Monday through Friday 9am - 6pm US PST (US Pacific Standard Time) by calling 1 (424) 644-4124.
We can be reached by email by sending a love note to cs@gromusa.com