Frequently Asked Questions

Shopping Online

A. We sure do! Follow us on Social Media (Facebook and Instagram) and sign up for our newsletter. (We won’t spam you, we promise!)

Q. How do I redeem a promotional code?

A. Go to "Your Shopping Bag" page and begin checkout. Enter your promo code in the text box marked "Discount" on in the right hand corner and click "APPLY." When your promo code is accepted, it will automatically apply to your total. Please note that promo codes are not case sensitive. Only one promo code may be used per online order.

Q. What if my promotional code isn't working?

A. If for some reason your promotional code doesn't apply to your total at checkout please contact us at hi@wooshbeauty.com and we will respond to you as soon as possible.

Q. Can I apply a promotional code to an e-gift card?

A. Promotional codes do not apply to the purchase of e-gift cards.

Q. How do I sign up for Woosh Beauty's newsletter?

A. You can sign up for our newsletter by entering your email at the bottom of our homepage in the box provided under "STAY IN TOUCH." You will automatically receive a 15% promotional code just for signing up! This promo code never expires but can only be used once.

Q. I wish to unsubscribe from Woosh Beauty's email notifications.

A. We hope it doesn’t come to this, but if you'd like to unsubscribe, there is a link at the bottom of every newsletter, clink that link and you will be taken off of our list. We’ll miss you!

Q. How long does it take for ‘out of stock’ items to become available again?

A. We are constantly restocking items so anything “currently out of stock” is sure to be back soon. Keep checking the website or subscribe to our newsletter to be updated on the status of products.

Shipping and Delivery

Q. How do I qualify for free shipping?

A. We offer FREE shipping on all U.S orders $35 and over.

Q. Do you ship internationally?

A. We currently only ship to the U.S., Canada, and the U.K. with a flat shipping rate of $25. As Woosh® Beauty continues to grow, we hope to offer shipping across the globe, so stay tuned in to our website for updates!

Q. What are your shipping methods and times?

A. We currently have two shipping methods that you can choose from via USPS:

Standard Shipping: $4.95; 2-8 business days

Expedited Shipping: $25; 1-3 business days

Please note that all orders received Monday through Friday by 12 pm EST are processed and shipped that same day, while orders received after this time are shipped the next business day. Only authorized purchases will be processed and shipped.

Ordering and Payment Method

Q. How do I track the status of my order?

A. You can access the status of your order and history by referring back to your confirmation email or by logging into your Woosh® Beauty account.

Q. Can I modify or cancel my order?

A. You may only cancel your order if it has not yet shipped. For assistance, please contact us at hi@wooshbeauty.com with name and order number and someone will respond to you shortly. We’re here to help, so don’t be afraid to contact us with any questions or concerns!

Q. What does it mean when my order has been canceled?

A. If your order has been canceled it could be one of a few reasons. Usually a cancelled order has been flagged for “High Risk of Fraud” or there was something wrong with your billing information. Contact us and we will help you sort it out!

Q. Why has my payment method been declined?

A. Please check that the card details you have entered including expiration date, billing address and security code are all correct. If the info is correct, please contact your card issuer directly as the payment may have been declined for other reasons. If you are in need of further assistance, contact us at hi@Wooshbeauty.com.

Q. What do I do if tracking says my package was delivered, but I never received it?

A. If your package says it has been delivered but never received please contact us at hi@Wooshbeauty.com to solve this issue.

Q. I've received the wrong product.

A. If you have received the wrong product(s) please contact us at hi@Wooshbeauty.com for further assistance.

Q. What forms of payment do you accept?

A. Woosh® Beauty accepts the following credit cards: Visa, MasterCard, American Express, and Discover Card. We also accept Apple Pay but are currently unable to accept PayPal. For security reasons please make sure that the billing name and address match the credit card used for payment.

Q. What do I do if an item of my order has arrived damaged?

A. Unfortunately, some items can get damaged through the delivery process so please contact us at hi@Wooshbeauty.com with your name and order number to claim a damaged package.

Returns and Exchanges

Q. What is your return policy?

A. If you are not completely satisfied with your purchase, you can return any Woosh® Beauty product within 30 days of purchase – opened or unopened. Once your return is received, we will send you an email confirmation and a refund will be processed. This credit will automatically be applied to your credit card or original method of payment, within 7 business days. See Shipping and Return Policy at Wooshbeauty.com for more information.

Q. How do I make a return?

A. Unfortunately we do not create return shipping labels at this time, so we advise customers to mail your product to: Woosh® Beauty, 140 West 22nd Street, Suite 8B New York, NY 10011

Once we’ve received your returned item, you will receive an email and your return will be processed.

Q. Does Woosh Beauty accept exchanges?

A. Unfortunately Woosh® Beauty currently does not accept any exchanges. If you are unsatisfied with your product, simply return within 30 Days and you will be refunded for the order in full.

Commonly Asked Questions

Q. How do I know what Fold Out Face works best for my skin color?

A. In order to pick the perfect palette, we advise customers to refer to our shade finder on our website at Wooshbeauty.com or contact us at hi@Wooshbeauty.com.

Q. Are Woosh Beauty products cruelty-free?

A. Woosh® Beauty is certified by PETA as a 100% cruelty-free brand. We have never tested on animals and use only high quality synthetic bristles for all of our brushes. Our brand is centered around ethical business practices and we believe that cruelty-free is an essential part of that.

Q. Does the Woosh Fold Out Face have refills?

A. We do not offer individual refills for the Fold Out Face. The Fold Out Face was specifically priced and designed to be eco friendly and disposable so that you can feel good about replenishing the entire palette every 4-6 months.

Q. Are Woosh Beauty products all natural?

A. All Woosh Beauty products are paraben, gluten, and sulfate free.

Contact Us:

Making you happy makes us happy!

If your Woosh purchase doesn't exceed your expectations, let us know and we'll make it right. Want a refund? No problem. Want a new product? It's on its way. Want application tips? We got 'em! Whatever you need, we're here for you. Contact us with any question or concern and we'll find an answer for you. Guaranteed.