Phoenix Property Management is specialized in rental property management in Durham, Cary, Apex, Raleigh, Chapel Hill, and the triangle area of North Carolina. We have properties in all of these cities and more.

Here are some of the reasons why you want us to manage your properties for you:

Property Management Guarentees

You can have the peace of mind that your investment is in safe hands!

RENT PAYMENT GUARENTEE:

If the tenant does not pay their rent, you do not pay our management fee. We are only paid when you are.

MANAGEMENT FEE GUARANTEE:

If you can find a lower management fee offered by other firm in writing we will match it. As long as the other firm does not charge other fees in addition to base management fee percentage.

RENT LOSS GUARENTEE:

If a tenant stop rent payment for any reason, we offer you the “Rent Loss Guarantee” package to cover up to 3 months of rent.

EVICTION PROTECTION GUARANTEE:

If we have to evict a tenant we placed in your property earlier, we will file the paper work for you at the small claims court and present before the judge on your behalf without charging you.

SATISFACTION GUARANTEE:

If you are not satisfied with our service, you can cancel our agreement at any time with a written 60-day notice.

RESPONSE TIME GUARANTEE:

If you call or email us, we will respond within 1 business day, or we will buy you lunch.

PROMPT DISBURSEMENT GUARANTEE:

If we do not wire or mail your monthly proceeds to you within 10 business days of receipt of rent unless we have a valid reason to hold your proceeds temporarily, we will waive that month’s management fee.

FOR MORE INFORMATION:

See below our service in more details. Contact us today for more information.

More Details About Our Property Management Services

Find out what services are offered and interview the company to see if they are a good fit for your needs!

A majority of our past and current tenants are professionals that have moved into the area due to job changes to the RTP area. Our experience with this tenant pool has been primarily positive with most leases running their entire duration without any troubles. By matching the right tenant to the right home, we create a lasting relationship that is beneficial to all parties.

Screening A Tenant
Phoenix uses an online application to obtain data to screen potential tenants. We review their credit history, employment history, rental history, references, and then use this data in our unique financial stress score model developed through more than 35 years of experience. Our experience provides owners/investors with the best tenant screening profile in the region. Property management is our primary endeavor not a secondary income between property sales. We further conduct a thorough nationwide search of criminal and eviction records. Once we have developed a complete tenant profile, we inform the owner of our approval of a qualified tenant.

Approving A Tenant
If an applicant is approved, the next step is to write the lease, which is accompanied by the Phoenix Maintenance Addendum detailing proper care and use of the rental home during the tenant’s stay. Leases are prepared and executed based on NC Real Estate Commission guidelines and rules.

Not A Science.
Valuating a rental home is not always as simple as pricing a home comparably to other similar rentals in the area. Being competitive in the rental market is also not as simple as just pricing your home lower than others on the market. The key is offering the best value, which does not always mean the lowest priced rental. In our experiences, renters have and will accept a higher monthly rent for the additional value of services that Phoenix provides and for the quality elements in a Phoenix represented home. It should also be noted that, by providing a properly priced quality product, we also attract quality tenants in the process.

Return On Investment.
In order to provide the highest return on investment, our goal is to price your home at the optimal price point the market can bearwith the highest quality tenant we can acquire in a timely manner.

Pricing Criteria
Pricing your rental home primarily depends on a number of elements 1) availability 2) supply 3) condition 4) location 5) unique attributes – in that order of importance. We take all elements into consideration and work together with you to find an ideal price.

Availability
We have found that the date of availability of the house is quite important to most renters. The reason is simple: most tenants are moving because they have to. For example, their lease is ending some time soon therefore, they MUST move on or before their lease end date. There is usually little room for flexibility.

Supply
The supply of rental homes in any given area affects pricing. However, pricing a rental lower than the competition is not always the best way of attracting a good tenant. The key is providing value for the rental price which can be affected by the other elements listed here as well as the quality of the services that the project management company can provide, such as prompt last minute showings.

Condition
Renters love nice homes. They like “good” looking ones – first impressions (appearance of the home) are everything. So keeping the house clean and fresh, having nice kitchen cabinets, shampooed carpets, a new stove or refrigerator, ceiling fans, a well maintained lawn, and other cosmetic things go a long way.

Location
Location is surprisingly less important to renters than to buyers. When most potential tenants contact us about a house, they have already looked at the area and have generally “accepted” it. Therefore, the features inside of a house are far more important than the outside area. That being said, never underestimate the impact of the surrounding area.

Unique Attributes
Lastly, unique attributes can sometimes secure a tenant for the house. Every potential tenant has a list of “must haves.” They can be generic requirements or more specific ones like a large backyard for a pet or an attached office area. Any unique attribute of your home can make it more appealing to a specific set of renters.

No Mandatory Visits
We no longer require a visit to each property as we have in the past. The sheer volume of information available today from our inventory, local MLS, City records, Real Estate websites, and Google maps enables us to do a lot of the leg work from our office. We do come to your home before we list it to inspect, take our own measurements, pictures, and to prepare the home for rental.

A large portion of our tenants find us through referrals from long-time relationships developed with local real estate agents, insurance agents, contractors, and merchants. Aside from referrals, our rental inquiries come through many online and print advertising channels. Part of your initial setup fee goes towards advertising your home through these multiple channels – including our local MLS service to Craigslist postings.
Here are a few of the venues we utilize:

Phoenix Property Website

Triangleplace.com – only advertises homes in the Triangle area.

Triangle Multiple Listing Service – all of our properties are listed in this service, which reaches thousands of local and regional real estate agents.

Shared Rental Listings with other property management offices in the area.

Contacts with local Relocation Specialists and offices.

If you know of other venues to explore, please let us know.

Area real estate agents and relocation specialists rely on Phoenix Property Management as a source for their clients’ rental needs. Phoenix Rentals is a recognizable brand. Local people in the business know that Phoenix is the place to go to for quality residential rental homes.

Managing a property once the tenant has moved in entails two broad areas: ensuring that the tenant is taking good care of the home, and performing timely & preventive repairs with full documentation.

Periodic Inspections

Periodic inspections and frequent random drive-by inspections will be conducted. Tenant care of the property will be assessed and repairs and maintenance will be conducted. We will advise property owners of required repairs and/or improvements as necessary.

Move-In/Move-Out Inspections

When a new tenant moves in, we conduct a move-in inspection to document the state of the property and take pictures for our records. The same procedure is repeated at move-out, and are compared to the move-in inspection records to ensure that the tenant has left the property is in as good as – if not better – condition than it was in when they moved in.

24 Hour In-House Service

We offer 24 hour service to our tenants in the case of maintenance emergencies. For any non-emergency maintenance issue, we have tenants submit an online maintenance request for documentation. Our own in-house maintenance team that can often diagnose and address any typical problems that arise. Preferred contractors are used for repairs that require expert attention. See our Maintenance and Repair section for more information.

Homes will always be in need of maintenance or repair at some point of time, even rental homes. Besides having a reliable tenant, Phoenix institutes specific measures to ensure that all those issues are resolved in the most cost efficient and timely manner. We care for your home as if it were our personal property and we have the skills in-house to do it right.

Prevention and Improvement

Inspections — Inspections (both in-home or drive-by) will be conducted in a frequent manner to ensure the tenants are taking proper care of the property. Additional inspections can be requested by the landlord.

Repair and Inspect — Every repair is an additional inspection of the property by our repair team.

Advice on Improvements — Improvements that might add value to the home will be presented to the landlord when appropriate. New carpets or flooring is a common example of this.

Photographs — Photos are used to document all repairs and maintenance calls. All contracted work is also documented through digital photos for our records.

Updating Owners — Owners are kept up to date about minor repairs or discussing and approving of any major repair jobs will be conducted quickly.

Approval and Supervision — All work is approved and conducted by experienced office staff and supervisors.

Multiple Ways of Communication — Communicating with us through multiple methods including phone, mail, and internet chat services.

Minimizing Cost and Maximizing Quality

Market Discounts — Discounts are expected from our long-standing relationship with contractors and repairmen who have a keen eye on market prices of supplies.

Insurance Claims — All claims can be initiated and handled by Phoenix and we can even work with home warranty companies as well.

Preferred Contractors — Contractors that we have worked with extensively and trust are used to do repair work beyond the scope of our in-house options. They provide quality work at a reasonable rate for us particularly with HVAC and plumbing.

Handyman vs Contractor — We determine who is necessary to get the job done for every repair job. To minimize costs most typical problems can be handled by our in-house handyman services.

We use industry standard Property Management & Financial software to keep track of each account by owner, units, tenants, lease terms, and the rental cycle process from contract to move-in to move-out. Using this data, we are able to offer our owners an online account where they can log-in at any time to see a detailed statement of all funds relating to their property.

Below are examples of some of the things we provide to owners on a monthly basis:

Our Google Reviews

After using Phoenix's rental management services for over 10 years, we decided to sell our property. It was a great decision to have Phoenix represent us and list the property. No house sale ever goes exactly as planned. However Vince Thai and our listing Agent Stan Crowe not only demonstrated their expert knowledge of the current market conditions, they adeptly anticipated and navigated all obstacles and secured us a better than expected result - fast! Could not be more pleased with our experience and outcome - and know they can do the same for others.read more

Phoenix Realty and Property Management: An owner's dream team. Seriously.
In late 2015, I consided renting my home. I contacted three management firms in the Durham area. From the minute I spoke with Vince Thai, I knew I had found the right management firm. He impressed me with his knowledge of the market and his patience and willingness to answer all my questions. In early 2016, I again asked him questions I needed answered before making my final decision. In mid-May, I asked Vince to send someone out to check out my home, advise me on any required repairs, and give me an idea of what sort of rent I could expect. On a Saturday, Stan Crowe visited and assessed "the product" (his words). He advised us to rent unfurnished (we had hoped to avoid moving furniture) and to expect possible interest from post docs from Duke, some fifteen minutes away by car. He gave me an estimate of the rent which was considerably higher than my own calculation. Stan took pictures of the house and promised they would be posted that evening. On Sunday, we saw the rental listing and On Monday, we received a call from Phoenix stating potential tenants would like to inspect the property on Tuesday! The tenants made an application that same day. I think Stan's photos and accurate description of the property made it easy for the tenants to make such a quick decision. He knew to whom the home would appeal and nailed it.
And the rent was $200 more than the original estimate!
A second group from Phoenix managed the actual lease agreement. Again, always punctual, courteous and efficient...a real comfort for this home owner, let me assure you.
I can't speak highly enough about Phoenix. I have worked with four prior management firms, all in Florida. I never had the same level of confidence I have with Phoenix. I find them responsive to my needs, and those of my tenants, which is important to me as someone who lives out of state. Trust me, these guys are first rate as property managers. I only wish they had a branch office down here in southwest Florida!
David Delgado, ownerread more

Just want to thank Phoenix Realty for their superb service over the years. My husband and I live in California but we used to own 4 rental properties in Raleigh, NC, they were all managed by Pheonix Realty for over 10 years. Vince and his staff did a great job managing our properties, they took care of everything from tenant management, repair /renovation , dealing with the city to sale.
We sold one property in 2015 and it was fast and easy. A special thanks to the repair department for the renovation before the sale and to Stan for taking care of the sale. Stan practically did everything for us and it was effortless on our part.
We would like to recommend Phoenix Realty to all our friends who are looking for real estate investments in North Carolina. You can't go wrong with Phoenix Realty, they are an outstanding group of professionals !read more

I have been a tenant of Phoenix Reality for the past 10 years and have always been more then delighted with the service they have provided.
It makes no difference which group you work with; maintenance, administrative support or their management staff. They are always ready, willing and able to resolve whatever issue you may have. Their maintenance technicians are very knowledgeable anf ready to go the extra mile to insure any situation is resolved to my satisfaction.
Being physically challenged it is impossible for me to do simple tasks and repairs, however Phoenix is just a phone call away, and I know I will taken care of, professionally and expediently.
I highly recommend them for nyone who needs to rent a home,read more

Vincent and his team are THE top notch property management firm in the Raliegh area. I've been using them for more than 8 years and would highly recommend using them for your property management. You won't be disappointed.