Privacy statement

How we use your personal information

Cyclops Electronics Ltd is committed to protecting your personal information. This includes, but is not limited to, what you tell us about yourself; what we learn by having you as a customer, and the choices you decide regarding the types of marketing that you would like to receive.

This notice informs you about your privacy rights and how the law currently protects you under the General Data Protection Regulation (EU GDPR) and the Data Protection Act (DPA).

Our Privacy Commitment

We promise:

To keep your data safe, secure and private

Not to sell, rent or lease customer data to third parties

To provide you with ways to manage and review your marketing choices at any time

Contacting us about data privacy

If you have any queries regarding the details covered in this statement, or wish to review, edit or delete the information that we hold, then you can contact us through the contact details found at the bottom of this page.

How the law protects you

The Data Protection law states that we can only use personal information if we have a legitimate reason to do so. The lawful basis for processing personal data (as set out in Article 6 of the GDPR) are defined as being:

Consent: You will have previously given clear consent for us to process your data for a specific purpose.

Contract: The processing of personal information is necessary to undertake the fulfilment of a contract.

Legal Obligation: We must process personal information in order to comply with any current (or future) legislation.

Vital Interests: Where the processing of data would be used to protect a person’s life.

Public Tasks: When the processing of information is necessary to perform a task that would be in the public interest, or for our official functions. Any such task will need to have a clear basis in law.

Legitimate Interest: Where we would have a legitimate business or commercial interest to use your data.

The information we collect

We may collect and process the following data:

Information provided to us by completing any form on or by interacting with our website (cyclops-electronics.com). This may include, but is not limited to:

Name and company name

Contact details, such as email address and telephone number

Location information, including IP address and geographical location

Details of any previous quotations provided to you

Details of any previous orders placed by yourself

If you contact us through our website in any manner, we may keep a record of or transcript of that correspondence.

Additionally, we occasionally ask our customer’s to complete surveys that we use for research purposes and to adhere to our ISO 9001 accreditation. We will record and store that data.

Website registration information

You do not have to register to use this site, though you do need to be registered to gain access to the Members’ Area.

To become a registered user, you either need to place an order with us, or request to have an account created. In both instances, the information that we would need to create an account would be:

Your name (both forename and surname)

Your email address

Other data, such as company information, may also be required.

If you make a purchase with us, an account is automatically created with the details that we already have on record. These details will have previously been provided to us.

We keep this information secure and store it in back-ups to avoid any loss of data.

Marketing activities

We regularly send out email communications to our customers and consenting interested parties. These can include company updates and statements, promotions, industry and market news, and information that we deem as being relevant to you and the business(es) that you represent.

However, please note that we may still need to contact you via email regarding any transactional or contractual matters. For example, this could be in relation to any ongoing enquiries or any previous orders that you have placed with us.

Even if you have unsubscribed from our promotional emails, please note that we will still contact you whenever you send an enquiry to us, or make a purchase.

Automated data capture and tracking

We use email monitoring services to check emails that have been sent to our customers and consenting interested parties. By doing this, we obtain information including, but not limited to:

Whether an email has been opened or not

Responses

Which part(s) of the email that you interacted with

We also use analytical tools to collect data about visitors to our website. This can relate to information, where available, such as:

IP address

Browsing behaviour whilst on our website

Internet browser

Geographical location

This is purely statistical data about our visitors’ browsing habits and this information is used to better tailor our website to meet the needs of our users. However, we may collect and process personal information if a user begins to enter a contract with us.

Cookies

To allow our systems to recognise you and your device(s), we use cookies.

We use external organisations to monitor user behaviour and collect analytical information and other data that would be beneficial for our use. These include:

Social networks

Online advertising platforms, such as Google Adwords

Credit checking agencies and companies house

Agents, suppliers, sub-contractors and advisers

This includes types of firms that help us run our day-to-day accounts and services

This can also refer to specialist companies who advise us on ways to develop and improve our business

Market researchers

Government and law enforcement agencies

Any transfer of personal data outside of the European Union will be safeguarded under our privacy procedure process.

Retention period

As long as you have an active business relationship with us, we will indefinitely retain your information. If, at any point, that relationship ceases to exist, we will keep your data for up to 10 years.

The reasons we do this are:

To respond to a question or complaint

To study customer data as part of our own internal research

To obey any rules and legislation that apply to us about keeping records

We may also keep data for longer than 10 years if we cannot delete it for legal, regulatory or technical reasons.

Your rights

You can object to us keeping or using your information. This is known as the ‘right to object’.

You can also ask us to delete, remove or stop using your personal information if there is no need for us to keep it. This is known as the ‘right to erasure’ or the ‘right to be forgotten’.

However, please be aware that there may be legal reasons as to why we need to keep or use your data. But please inform us if you think that we should not be using it.

You can ask us to restrict the use of your personal data if:

It is not accurate

It has been used unlawfully, but you do not want us to delete it

It is not relevant any more, but you wish us to keep it for use in legal claims

You have asked us to stop using your data, but you are waiting for us to inform you whether we can keep on using it

We will not use your information while it is restricted.

If you choose not to give us your personal information

You can choose to withhold your personal information from us. However, if you decide not to give us this information, it may delay or prevent us from fulfilling our contract with you, or undertake any activity as dictated to us by law. This could mean cancelling an order that you have with us.

How to withdraw consent

You can withdraw consent at any time. Please use the unsubscribe form if you wish to do so. Alternatively, you can contact us through the contact details found at the bottom of this page.

If you do opt to withdraw your consent, we may not be able to provide certain services to you. If this is the case, we will inform you.

How to update your personal data

If you believe the data that we hold to be incorrect, you can request for the details to be updated. This can be done either verbally or in writing. Any changes will be made within one calendar month.

How to complain

If you are unhappy with how we are using your personal information, please do contact us.

You also have the right to go to the regulator and, if you are not happy with the outcome of a complaint, lodge an appeal. The regulator is the Information Commissioner’s Office. To report a concern, or find out more information, please visit the ICO's website.