I couldnt watch it live. But I will be getting my popcorn and the goodies to watch it tomorrow._________________Ali Makahleh
Configuration Management(Blue Badge),
ITILV2 Service Manager(Red Badge),
ITILV3 Expert(Lilac Badge) Certified.

“If you can't describe what you are doing as a process, you don't know what you're doing." W. Edwards Deming.

"...October" managing availability and contingency during seasonal uncertainties - a case study looking at witches and pumpkins on a cold dark night._________________"Method goes far to prevent trouble in business: for it makes the task easy, hinders confusion, saves abundance of time, and instructs those that have business depending, both what to do and what to hope."
William Penn 1644-1718

I've listened to part of it at work through the day. Very informative. Great work. Might I most humbly suggest a little less text and possibly some pictures in the slides?_________________DYbeach
ITIL V3 Release, Control & Validation,
ITIL V3 Operation SUpport & Analysis
PMI CAPM (R)

"In times of universal deceit, telling the truth will be a revolutionary act." George Orwell

Examples: when you are talking about policy, include an appropriate graphic, ditto networks and databases.
MS has many such graphics, and there are others readily available. Maybe even use something a bit ligt hearted, as the subject matter is quite, lets say, dense (I personally find it fascinating, possibly due to the section of brain I have had removed. Many will liken it to watching paint dry, but then they probably have more dynamic careers. Maybe they are accountants. Or proctologists)

The presentation was packed full of very relelvant and insightful information and insights, and it's too seldom that we get an opportunity to share the perspective of someone who has both walked the walk and made the efort to get certified. Rather than bombard both ears and eyes, the presentations could be a bit more high level.

My perspective only. I thought the subject matter and delivery were great, and I'm going to try to listen in 'live' to the next one_________________DYbeach
ITIL V3 Release, Control & Validation,
ITIL V3 Operation SUpport & Analysis
PMI CAPM (R)

"In times of universal deceit, telling the truth will be a revolutionary act." George Orwell

I expect DY is thinking of pictures of matchstick men. I believe he may be old enough.

I must admit, I don't often put pictures in my slides; and then when I do, they seem to end up ever so complicated _________________"Method goes far to prevent trouble in business: for it makes the task easy, hinders confusion, saves abundance of time, and instructs those that have business depending, both what to do and what to hope."
William Penn 1644-1718