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As CenturyLink and Qwest merge companies, we are working hard to combine our systems. By supplying your service address zip code we will be able to get you to the right location. Thank you for your patience during the merger process.

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As CenturyLink and Qwest merge companies, we are working hard to combine our systems. By supplying your home telephone or account number we will be able to get you to the right location. Thank you for your patience during the merger process.

Setting up your Prism Wireless Set-Top Box (STB)

Installing the Prism Wireless Set-top Box and Wireless Access Point

Then, check that you have all the equipment you need. The wireless set-top box kit that you received from CenturyLink includes:

An ethernet cable

A Prism TV remote control with programming instructions

A wireless access point or WAP and power cord

A wireless set-top box and power cord

And an HDMI cable

You may need a component or other type of cable depending on your TV.

Setting Up your Wireless Access Point

Let's get started. First, we'll set up the Wireless Access Point. Plug one end of the Ethernet cable into any of the open yellow Ethernet ports on the back of your gateway. Now plug the other end into the port on the back of the Wireless Access Point. Then connect the power cord to the Wireless Access Point and plug it in. The green Power light will come on when it is completely powered up.

Connecting the Wireless Set-Top Box

Now let's set up the Wireless Set-Top Box. Connect a video cable from the Set-Top Box to your TV. Plug one end of the HDMI cable - or Component cable or other cable - into the respective port on the back of the Set-Top Box and plug the other end into the respective port on the back of your TV.

Note: If you don't have an HDTV, you may need a component or other cable instead of the provided HDMI cable.

Next, connect the power cord to the Wireless Set-Top Box and plug it in. The Set-Top Box will power up automatically. Now you can turn on your TV, and using your television's remote - select the appropriate TV input for the Set-Top Box. For example, select HDMI-1 or HDMI-2, if you used an HDMI cable.

You may need to consult your TV manual for more information.

After plugging in your set-top box, wait until on-screen instructions appear on your TV. They should appear after about a minute. These instructions will walk you through pairing the Set-Top Box to the Wireless Access Point. Pairing creates a secure wireless bond between the Set-Top box and the Wireless Access Point. To start the pairing, press the OK button on the front of the Wireless Set-Top Box. On your TV screen, you will see a gray and white antenna as it searches for the wireless access point. Now, go to the Wireless Access Point. And press the Wi-Fi Protected Setup (or WPS) button on the WAP. You'll see a fast-blinking green LED bar under the button.

You must press the WPS button within 2 minutes of pressing the OK button on the set-top box.

Check your TV screen to make sure the pairing is successful. The Link light on the front of the Set-top box will be solid green when the pairing is successful. Either indicates a successful pairing. Three green LED bars on the front of the Set-Top Box indicate that you are getting adequate signal strength from the Wireless Access Point. If you don't see three bars, you may need to move the Wireless Set-Top box closer to the Wireless Access Point. Your wireless Set-Top box will continue to boot up and receive software updates for up to ten minutes. Do not turn off your Set-Top Box while it boots. When the box has completely booted up and the pairing is successful, you will see Prism programming.

If the pairing fails, you will need to restart the Wireless Set-Top Box and begin the pairing process again. If you still see a red antenna, you may need to move your Set-Top Box closer to your Wireless Access Point and repeat the pairing process.

Programming Your Remote

After pairing is successful, you can put batteries in your Prism remote and follow the instructions included in your kit for programming it.

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