Update on the Phased Reopening of Sephora Canada Retail Stores After Closure Due to COVID-19

To our Sephora Canada beauty community,

After our collective efforts as a community to stay home and stop the spread of COVID-19, public health authorities are cautiously optimistic that Canada is seeing success. Retail stores are being allowed to open on a staggered basis.

There’s beauty in reuniting, and Sephora Canada is ready to welcome you to our stores again.

We have always taken care to protect your well-being and that of our Beauty Advisors. We’re following Health Canada guidelines to ensure everyone’s comfort and peace of mind:

Physical distancing will continue, with lines indicating 2-metre spacing for clients entering the stores, and limited numbers allowed in at a time. We’ll also indicate spacing at registers, and only staff every second register.

Hand sanitizers will be available at the front entrance and key areas throughout the stores. We will sanitize baskets before giving them to you, disinfect products and tools, and clean surfaces every two hours or after every use, whichever comes first.

Contactless payments will be encouraged, and we have increased limits for tapping credit cards.

Beauty Advisors will be supplied face masks and have their temperature taken before entering and mid-shift.

Product testers will not be available at this time. Open product will only be used to display our range of colours and options.

Our online store and mobile app are always available for ready access to the products you know and love. Should you wish to return products bought before our stores closed (between Feb 15 and March 18), we invite you to do so within 30 days of our re-opening.

From the bottom of our hearts, thank you for being with us through this unsettling time. We’ve loved seeing you on social media, chatting in the Beauty Insider Community, and filling online orders for your beauty needs (thank you for your patience!). Now, our doors are opening, and we look forward to seeing you in person.

Outlined below is a list of our Sephora Canada stores that will be reopening soon, and when you are ready, come in, and see the Beauty in Reuniting.