Trash Collection

Background

Residential trash collection is an essential service in every community. How that service is provided can take many forms. In Paradise Valley, the Town has historically issued licenses to trash hauling companies who then offer their services to Paradise Valley residents. Each resident, or Home Owner’s Association (HOA), enters into an individual contractual arrangement with that hauler for the service that includes the frequency, scope, and price.

In 2016, responding to resident feedback regarding the number and frequency of trash collection vehicles operating in Town, the Council adopted an ordinance regulating trash collection days, the age of vehicles, and the conditions of the trash bins. The Council further directed staff to issue a request for proposal for a single trash hauler solution to test the market. Proposals were submitted, Republic Services was selected as the preferred vendor, and a license agreement was negotiated. Now the Town Council would like to hear from you.

Public Meeting

On January 25, 2018 the Town Council received public comment on the proposed license agreement. They voted to reject the agreement and directed the Town Manager to negotiate a new contract with Republic Services. The Council will hold a study session on February 8 to discuss proposed changes and take action on February 22. If you are unable to attend the meetings in person, you can watch live or a recording. You may also provide your comments any time by sending an email to trashfeedback@paradisevalleyaz.gov

What is in the Agreement?

The license agreement preserves a range of service options from which residents can choose.

Additional Services

Whether you subscribe for Basic Service or Standard Service, you may also request "walk-up service" in which the hauler will enter your property to retrieve and empty your bin(s) for an additional fee of $25 (basic) / $50 (standard) per month. Other additional services include:

Additional 96 gallon cart = $5 per month

Suspension of service for 3 months or longer = $5 per month

Additional pick up = $10 (limited to 2 per year)

Republic Services

Republic Customer Service is open from 4:00 AM - 9:00 PM

Mobile App is available for service notices, payment, and to register a complaint

Missed collection reported before 11:00 AM will be collected the same day. If reported after 11:00 AM, trash will be collected the next day

Collection vehicles will be 2017 and run on Compressed Natural Gas

Collection vehicles will have video systems and GPS tracking to record pick-ups

Other Considerations

Existing contracts entered into prior to July 2017 will be honored for 7 years. If pre-existing contracts expire within 7 years, the 3.5% inflation rate will be applied to the last negotiated contract price for each subsequent year.

Feedback

Frequently Asked Questions

Q. What happens if Republic doesn’t perform?

The Contract has various measures that can be taken. The Town Manager is to be provided a monthly and annual report of customer complaints. The contract also requires various training and service requirements.

A Community Conversation was held on Thursday, April 14, 2016 at 6:30 PM in the Town Hall Council Chambers to hear from residents about their concerns and preferences. View meeting video (Click on "Community Conversation - Discussion of Alternatives for Solid Waste and Recyclable Collection Services" to jump to that part of the video.)