Frequently Asked Questions

FAQ Categories

1. About Sourcengine

Question:What is Sourcengine?

Sourcengine is a multi-dimensional e-commerce platform built specifically for the electronic components industry. It features powerful e-procurement tools for component vendors and buyers, including the industry’s first real-time excess estimator, automatic BOM management, and graphical price assessment with Source Grid™.

Question:What does Sourcengine charge?

Sourcengine is free to use.

Question: What are my payment/credit terms?

Your payment and credit terms will depend on your contract. Your account manager will discuss terms with you during the on-boarding process. If you are currently a Sourceability customer, you can expect your terms to be the same.

3. Ordering

Question: Does Sourcengine have minimum quantities?

Many offers have minimum order quantities and minimum package quantities. These minimums are listed next to each offer’s details. Sourcengine itself does not impose minimums on orders.

Question: When do I pay for my order?

Payment depends on the terms of your contract. Please contact your account manager for details. If you are already a customer, you can see your terms in your company information tab.

Question: Can I save frequent orders? Can I save a list of the items in my cart?

Yes. While viewing your shopping cart, click “save cart” at the bottom of the page. This will allow you to name the cart and save it. To view a saved cart, go to your customer dashboard and click “saved carts” in the purchasing section.

Question: When do I get my order confirmation?

our order confirmation will be sent immediately after you place your order.

Question: Can I reschedule an already-placed order?

5. Selling Products

Question: I’m a vendor. How do I sell my products on Sourcengine?

If you are factory-direct or an authorized franchisee, please contact our sourcing team at sourcing_admin@sourceability.com. Once your inventory list is uploaded and products are sold, we’ll send orders to you as soon as they come in. Purchasing and logistics on Sourcengine are both handled by Sourceability's robust global network.

Question: Can I sell anything on Sourcengine?

No. Sourcengine is designed by and for the electronic components industry, and only items relating to our industry may be sold on the platform.

Question: Does Sourcengine handle customs for me?

Yes. When you ship ordered products, you send them to our regional warehouse. We handle shipping the products to customers, including import- and export-related forms, duties, and taxes.

6. Excess

Question: How do I use the excess estimator?

Click “Upload an excess list” from either the main page or the upper right corner, then “upload” in the main excess section. Your excess list must be in an excel spreadsheet and include the manufacturer’s part number, quantity on hand, manufacturer’s name, and date code for each item. The maximum number of items is 20,000. The packaging condition should also be included if known. A sample template is available on the excess estimator page. Once you have uploaded your excess list, you will receive an estimated value and can initiate the selling process. For step-by-step instructions, please use our Excess Estimator walkthrough.

7. Admin

Question: What if not every employee at my company needs or should have access to every part of Sourcengine?

Sourcengine allows you to assign roles to users. Roles are customizable and can be set to give or restrict access exactly as much as you want.

Question: What kinds of roles can I assign?

Roles are customizable. Permissions available include viewing, placing, and approving orders; viewing, submitting, and managing excess cases; managing users; and viewing and editing company information.

Question: Can I set orders to require approval from a supervisor?

Yes. Users without permission to place orders will have their orders held for approval. Users with approval permissions can then approve orders individually from the holding area.

Question: Can I set purchasing limits for users?

Yes. With user management you can set individual limits for order values for each user. Orders placed above a user’s limit will require approval.

Question: Can I change an address or add a new one myself?

All addresses require approval from a Sourcengine account manager. To request a new address or change, click “new address” in the address book.

8. General

Question: How do I change my currency preference?

During Sourcengine’s launch phase, all transactions will be made with US dollars. Additional currencies will be added later in the year. For any other currency questions, please contact your account manager.

Question: How do I change my language preference?

During Sourcengine’s launch phase, the platform is available in English only. Additional languages will be added later in the year and can be selected from the customer dashboard.

Question: How do I know components on Sourcengine aren't counterfeits?

Sourcengine only sells traceable components. All products are guaranteed to be from licensed distributors or factory-direct. To add reliable and certified excess components to your search results, contact your account manager.

Question: Can I use my phone/tablet to access Sourcengine?

Yes, but because of the large amount of information displayed, Sourcengine is optimized for use with a desktop monitor.