Launch of the North America Accessibility Support Team

We’re passionate about providing the best possible experience for all our customers, including those with disabilities, to help them get the most out of Microsoft products. There are over 58 million people with disabilities in the US and 1 billion globally. Connecting customers with disabilities to experts that can guide them on accessibility features and help get the best from their devices and software is a top priority for Microsoft.

For the last several months, Microsoft Customer Service and Support has been piloting a new support offering that provides a tailored experience for people with disabilities and customers using our accessibility features. Starting February 1st 2013, this experience is now available throughout North America, (http://support.microsoft.com/gp/contact-microsoft-accessibility) providing support specialists trained on accessibility and disability via telephone and email. Even though customer feedback has been overwhelmingly positive during the pilot, we know we still have a lot to learn. After a support interaction, customers will be asked to complete a short survey providing us with additional and ongoing feedback on how we can continue to improve this support environment.

Thank you for helping us to make this the best customer service and support experience, for all our customers.