Frequently Asked Questions

Q:As usual, I have left ordering a gift until the last minute. Do you offer a next day service?

A:Orders for delivery next day (UK Mainland Only) need to be placed before 12 noon. The 'Hampers Premium' delivery service is available to select at the basket stage. For further details please contact our sales team on T: +44 (0)1738 639222 or email sales@highlandfayre.co.uk.

Q:Will you always deliver on the date requested?

A:During the Christmas period we will attempt to deliver on the date requested. However, due to the large demand for our service at this time of year we may opt to deliver prior to the date requested so that any problems can be remedied before Christmas Day. Over the remainder of the year we will do everything in our power to deliver on the day requested.

Q:Do you deliver any of your products to the USA?

A:Unfortunately we are unable to deliver goods outwith the EU. This is due to strict custom restraints on Alcohol and Food items.

A:Highland Fayre provides a secure payment system by utilising the services of PayPoint.net for all online payments. Payments can be submitted online using protocol 128 bit SSL (Secure Socket Layer), the strongest commercially available level of encryption.The Purchaser should see a solid padlock in their browser status bar which indicates that the encryption is taking place.

Q:I would like to order a hamper but I do not have a credit card. Can I make payment using a cheque?

A:Full payment is required before your order can be despatched. We do accept cheques, however, we need to receive the cheque prior to the despatch of goods.

Q:I want to cancel my order. What do I need to do?

A:The purchaser can cancel an order prior to despatch or within 7 days of receipt of goods. For further details please contact our sales team on Tel +44 (0)1738 639222 or email Sales@HighlandFayre.co.uk

Q:Does the "delivery required by" field on the order sheet mean it will be delivered ON that day or BY that day? As I would like a delivery on a specific date, is that where I enter it? Sorry if that sounds obvious, I just wanted to make sure. Thanks

A:'Delivery Required by' means you would like your parcel to be delivered BY that date. If you wish a specific date, please enter delivery details in the 'Delivery Instructions' field or give us a call on T +44 (0) 1738 639 222 and we will be happy to discuss this with you.