Pros: Was not able to rent the car due to the limited methods of payments and lack of flexibility. My card from deutsche bank was not accepted by their company for some reason and I offered them even to pay in cash. However the representative rejected. They were not able to offer any alternatives. As a result they runied our holidays and plans.

Cons: Everything basically from avis, the person representing the company at central station. Rejected to even try alternative cards and said it was not accepted. In addition to that they do not offer alternatives to solve the case.

6.0 Good

20 Jan 2017

Mobile Advertising for Avis

Pros: Big car, room for all of us and luggage.

Cons: White van with giant red block letters spelling Avis on the side. Interior not finished, steel and plastic, no fabric on any surfaces.

2.0 Mediocre

7 Oct 2016

Never again!!!!

Cons: They did not even have a car for me when I arrived in Munich, Germany. I had to completely change my plans and spend a lot of extra money last minute so that we did not have to sleep on the side of the road. Not the best way to start your vacation in a foreign country. After this experience, many people told me that Avis is the worst company and I completely agree! They didn't even try to get me a car! They just said, "none are available at that location".

9.6 Excellent

21 Nov 2016

Pros: Easy, nice car, no probs.

Cons: A bit pricey, but I knew that going in.

8.0 Excellent

29 Jun 2017

Cons: They could have let us know that we needed to purchase a vignette in Austria for tolls.

6.0 Good

12 Sep 2017

Cons: We left a pair of glasses in the car at the Munich check in. I has been impossible so far to find a phone number that gets answered at the location so we can ask if they found them. The lost and found form on the internet does not include foreign locations. Any suggestions?

6.8 Good

6 Nov 2015

Misleading price

Cons: The value for the booking did not include any inssurance. Since driving a car without inssurance is illegal in Germany I ended up paying almost twice of the amount I was presentes when booking.

5.2 OK

14 Jul 2017

Cons: I've waited almost 45 minutes to reach the counter. long queue , besides some clients take almost 10-15 minutes to finish their rental procedures obviously because they did not have pre-booking. the company should have given the priority for people with confirmed bookings.

10.0 Excellent

20 Sep 2017

Pros: Friendly service and they were able to give us our choice of four cars. The car was comfortable and came with navigation which was exteremely helpful.

Cons: Expensive price for returning car to another location.

7.2 Good

17 Sep 2016

Only experienced the night drop

Pros: There were sufficient parking spaces behind the building for me to drop off the car since their office was closed.

Pros: Super convenient pickup and drop off right in the heart of Munich, simple directions on where to pickup and drop off car

7.2 Good

13 Oct 2015

Pros: Nice car
Friendly staff

Cons: Horrendous waiting time (about 20')
The car had the flat tyre and oil change lights on the whole time

9.2 Excellent

24 Nov 2015

Cons: The car was not clean: some garbage was on the floor between front chairs.

2.0 Mediocre

13 Sep 2016

Pros: - Location was good.
- Return was hassle free.

Cons: - Car given was not as per contract.
- When staff was asked that change the car, they offered smaller group than paid for. Even when asked that if they can check what vehicles are coming in so that I can wait but they could not advise me.
- Insurance charges were more than the rentals. (They charged Euro 749.90 for 14 days and same product was available from Allianz insurance for USD 175.) That is the huge difference. Due to time has lapsed I had to take up the insurance from Budget.
- Car Kilometers were wrong as per ODO meter and rental agreement.(Car rental agreement was showing 952 KM lesser than actual KM on the car)
- Car was damadged on more places than shown on the rental agreement documents. It was pointed out to them but why customer has to go through this hassle.
- I will not rent any car from Budget in future.

2.0 Mediocre

31 Jul 2017

Cons: 3 hour que to get to service desk to get the rented car
Missed my appointment thank you very much

10.0 Excellent

13 Aug 2017

Easy, professional

Pros: Rapid polite service, great car, very easy drop off.

4.4 OK

4 Feb 2016

Cons: The cost ended up being far higher than the booking cost, as other reviews have noted. Toward the end of the trip, I needed to change the date of return. I tried to call the office several times but there was no answer. I called the main office and they said they were unable to help. (I also note that the phone tree was entirely in German with no option for English, which made it extraordinarily difficult to navigate!) I ended up returning the car late and being charged a handsome fee.

10.0 Excellent

27 Jul 2017

Cons: nothing

4.4 OK

9 Aug 2017

Hidden fees

Pros: The car was nice

Cons: I bought insurance when reserving the car, but when I picked up the car, the person at the counter told me that my insurance doesn't count and that I have to buy insurance at the counter.

7.6 Good

7 Sep 2017

Pros: Pick up was easy.

Cons: Car was not very clean and d off was a mess but it was Labor Day.

Pros: Nothing i did not rent the car because they said it's not available! And they said we can't help you go to other company. And i did so with extra price of course!!! I booked the car two months from my travel and i called them two times to make sure it's available one week before I travel i call and they said it's available don't worry then we I arrived at the airport there was no available car with 7 seats ! They offer me two cars with 4 seats which was a stupid option because only one of us can drive and also we want to be together ( we are group of 6 people). Very bad experience and i lost money because of them. Almost double the price.

7.6 Good

25 Jun 2016

Quote nothing like bill

Pros: I got a quote through Kayak for 68.58 Euros for two days hire, but wanted to add a third. Very helpful girl in the office did this and although this is not her fault once the added insurance was included the final bill including a reasonable 15 euros to drop at the airport was 189 Euros. 3 times more expensive than the quote.
The address to find the hire location is misleading and even the shops round the corner didn't know where they were or the taxi driver. This needs to be updated as in 33 degree heat on our visit, we didn't need this stress.
Staff at the return centre in Munich airport rude and unhelpful.

Cons: Very tidy little car and staff were lovely and helpful. Could speak fluent English, but also willing to speak German when I tried

10.0 Excellent

1 Jun 2017

Pros: clean car, good price, friendly service

Cons: rental location a little bit difficult to find

9.2 Excellent

16 Aug 2016

Pros: Enterprise team was awesome!

Cons: Fiat is a Fiat

10.0 Excellent

11 Dec 2016

Excellent customer service

Pros: The client rep was amazingly thorough and knowledgeable.
The car was pristine and bigger than we paid for.
I felt really confident in their extra insurance and the call center I could call if needed.

8.0 Excellent

28 Feb 2017

Pros: -cheap price
-easy for pick up and drop off (drop box for the key)

Cons: -insurance for scratches worth twice the price of the rental (so the original good deal would become not so good if taken)
-car so dirty on the outside the plate was hardly readable (car was clean inside though)

10.0 Excellent

2 Oct 2017

Excellent

Pros: .

Cons: .

10.0 Excellent

27 Feb 2017

Good

Pros: Excellent and personalized service at the counter

5.2 OK

29 Nov 2016

Pros: Once I got the correct car, it was very comfortable.

Cons: My car, which was booked a month in advance, was unavailable, which I was only informed of the morning of pickup. Had to change my travel plans to get the correct car two days later, using a van in the meantime. The whole process was a headache and I will avoid using Enterprise in the future.

4.8 OK

14 Feb 2017

Could be better

Pros: Good service (as was expected from Enterprise)

Cons: Car was too noisy.....almost felt like a wobble and groan coming from the rear tires. I think the car had too many miles for it to be rented out. When I checked the total miles on the speedometer it said around 57,000 km. A bit disappointing as Enterprise is well known to us to have quality cars for hire.

Cons: Was disappointed and misleaded at pick-up that Allianz insurance (bought though KAYAK) was not reflected in Herz reservation. Of course, they offered their insurance, which is much more higher by price. I had to decline it, to do not pay twice for the same, and pick-up car with doubt about if I have valid insurance or not.

9.6 Excellent

4 Oct 2016

Perfect

Pros: The trip was fine, the car was more power than my expectations and the fuel consumption was perfekt

2.0 Mediocre

23 Oct 2017

Be careful where you sign.

Pros: Nothing at all...

Cons: -> The woman at the counter kind of cheated me by adding some extra services which I did not wanted and charged me the same. All these additional costs are hidden in the insurance costs. Quite a smart way to get money out of the customers. Please bring as much time as you can to pick up the car as they are quite aware when someone is in hurry and can be easily milked money. I have paid 300% more than the rental costs just for the insurance.
-> Saturday morning many people lined up to pick rental and Hertz had just one customer service representative. Quite time consuming.
-> The car was not washed up, it was not clean, quite a difficult task to check for all the scratches and marks.
-> Pick up was far away from Hertz counter.

6.8 Good

26 May 2017

Cons: The drop off was very unclear and confusing. The signs offering instruction for drop off were confusing and unspecific.

6.8 Good

23 Jun 2017

Cons:
Had to find someone to help me twice (they were talking- waited for almost 15 minutes) while I wanted to tell them about a scratch the car had and to ask them to show me how to use the navigation system. All of this while I was blocking the exit.
Charged extra for different drop off (I was already charged for this!)
Didn't want to accept my insurance.
Ended up paying more for insurance than for rental (about $400)

4.0 OK

8 Oct 2017

Pros: Upgraded car with navigation

Cons: I tried to pick up my car early on the same day but could not. Although I had paid for the full day I was adamantly refused. I have never had this happen with HErtz (or any other rental company for that matter). This disrupted our European vacation.

2.0 Mediocre

11 Dec 2016

Cons: When picking up the car, I was told that it is not legal to drive it without buying additional safety equipment at a gas station (which was correct). Don't expect that cars rented are ready for the road.

10.0 Excellent

28 Nov 2017

Pros: Great service and great car!

Cons: There was nothing I didn't like.

6.8 Good

26 Jun 2017

Drop-off address in the reservation was wrong.

Pros: Service was quick and polite.

Cons: The return address in the contract is given as Hauptbahnhof 2. There is no place to return any company's car at that address. It's at Hirtenstrasse 14, which I only learned by calling Hertz.

7.2 Good

30 Oct 2017

Fine experience

Pros: We were "upgraded" to an SUV even though we would have rather had a small car for city driving.

Cons: We got a Ford and would have liked something more "local" but that's fine.

Cons: Almost 2 hours in line. Car full of undocumented damage. Exceedingly bad attitude at Hertz. Never again

4.4 OK

14 Oct 2016

Pros: Clean Car worked wel

Cons: Cost was four times what your website advertised and no one was working the counter at Noon when I went to pick it up. I had to use another companies employee to get me my car.

5.2 OK

24 Jun 2017

Price doubled due to bait and switch tactics

Pros: Nice car, low mileage

Cons: How we got quoted 90€ and paid 170€ upon pickup

9.2 Excellent

14 Jul 2017

EXCELLENT CAR BUT PROBLEMS

Pros: The car and the people were superb, but I had to wait in line for an hour to pick it up which messed up our schedule badly. Also the Alliance car insurance policy I had purchased in advance, was rejected by Hertz, saying others should have known better, so had to buy their insurance, which was similar in price. The people were great and gave any and all necessary assistance.

Cons: There was a long line of people waiting to receive cars and only two agents making everything painfully slow.

7.6 Good

15 Oct 2016

Cons: Hotel is listed with free self-parking. Actually, that was "you may go look for on street parking in a neighborhood with very little available parking. Paid (14 Euro's a day) parking was available in the hotel garage. That is what should be included with the listing. The "free parking"is a myth.

6.0 Good

6 Jan 2017

Cons: My daughter requested that I get her a Mecedes or BMW and we ended up with a VW. We also purchases insurance of of your websites and it was refused on arrival and we were charged twice as much. We could have rented a VW for a much lower price but I was very disappointed to pay $513 for a VW in Germany. Someone needs to get this insurance issue under control.

6.0 Good

27 Aug 2017

Cons: I paid more than twice as much than the reported price on Kayak! It was realy unexpected and unpleasant. Some additional products insurance that I had to pay and they appeared only at the rental point in Dollar Hertz office in Munich airport.

10.0 Excellent

19 Oct 2015

Easy and Good Value

Pros: The pricing was great compared to the airport or other local rental places and they were able to upgrade us for free.

Cons: It's slightly out of the way but accessible by bus.

2.0 Mediocre

29 Nov 2015

Terrible

Cons: We booked a car in Munich for Saturday 11_14_15 which turned out to be a Saturday where told they where closed since it wasn't a airport so we had no choice but to rent a car for 909.09 thanks for doing your homework on Europe
Car rentals I'll never use your site again

Cons: We needed a child seat which they declined to give us unless reserved. But at last they had plenty in the garage

7.6 Good

2 Jan 2018

Overall reasonable experience

Pros: Vehicle was decent although it wasn’t the bmw 3 series estate kayak advertised

Cons: Long queue at pickup

10.0 Excellent

21 May 2017

Payment

Pros: We are still waiting for the charge to our Visa credit card.

10.0 Excellent

9 Jul 2017

Pros: nice car, had navigation

Cons: insyructions to locate car at pickup were poor, walked around 3 levels of parking lot trying to find it

7.6 Good

13 Jan 2017

Kayak insurance is not valid for Europcar

Cons: At first, the price was higher then the one stated by Kayak. Secondly, the insurance bought on Kayak is not valid for the rental. The rental guy said, that in case of any damage - I would pay the whole amount.

Cons: OVERCHARGED 50 EURO! Our flight was 45 minutes and we arrived at the rental counter at 11:10PM (reservation was for 10:00PM). The 1 day rental was 54 euro. However, Buchbinder charged an extra 50 euro because we arrived after 11:00PM. They provided no notice of this charge on the Kayak. They also didn't have our class of vehicle registered and tried to charge for an upgraded model. The clerk was insensitive and rude.

Cons: Very bad and inexperienced lady at the counter of global car rentals . Gave me a car and then changed it. Insurance overly charged ... not a very pleasant experience
Quite a rude , inexperienced girl

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