First the 'Tech Wreck,' Now This

Updated July 9, 2001 12:24 a.m. ET

By James Rogers, an instructional designer specializing in online learning solutions and usability

No good deed goes unpunished. The U.K. government certainly thought it was doing a good deed when it created a government-services Web portal for "everyone." Everyone, some charge, except the handicapped.

The United Kingdom's new "easy-access" Web portal came under fire in June by net guru Tom Worthington,...