Calgary, we apologize for the mistake made at one of our stores regarding the price of water. There was an internal error which affected a small number of customers. As soon as we were notified we took immediate action, resolved the issue and reached out directly to the customers affected asking them to contact us so we can make it right. Our priority during this time is the safety of our customers and our associates, ensuring they are able to get everything they need to make it through this trying time. Our thoughts are with all those affected and The Home Depot is working closely with the local authorities and the Canadian Red Cross to help the affected communities.
Please stay safe.

Calgary Mayor Neheed Nenshi said at a press conference on Saturday that there’s been no reports of price gouging “beyond extremely isolated incidents.”

“I will remind folks, under a local state of emergency, price gouging is in fact illegal and we will continue to monitor the situation very, very carefully,” he said.

However, a Facebook group, YYC Flood Price Gougers, has shared some troubling reports of inflated prices around the city.

Hotel chain Travelodge was accused of raising prices as evacuated residents were forced to find other accommodations.

Our hearts go out to the people who were evacuated yesterday as a result of the flooding in Calgary. The rate quoted by this hotel to this guest was in error and has been adjusted to reflect a rate more reflective of the time of year and occupancy of the hotel. We sincerely apologize for this misunderstanding.