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Newly released reports from security officers at Chicago's O'Hare International Airport paint an unflattering picture of the man dragged from a United Airlines flight, setting off a worldwide uproar. The documents, requested by US media outlets which reported on their contents Tuesday, say passenger David Dao was "aggressive," and that one of the three officers attempting to remove him from his seat on United Flight 3411 had lost his grip when Dao flailed his arms, causing the 69-year-old to fall and injure himself. The reports also for the first time identified the three Chicago Department of Aviation officers on the plane, one of whom wrote that they had used "minimal but necessary force" to remove Dao from the packed flight to Louisville, Kentucky.