Description

Shell - Your partner for every journey

- Use the app to check your Fuels Reward Network ® points balance, your transactions and rewards progress.- Find the nearest station with the Shell Station Locator- Keep up to date with all the latest news on Shell promotions, products and services.

*If you are downloading from Puerto Rico please ensure that you change the Country/Language selection to ‘Puerto Rico – Spanish’ before accepting the Terms & Conditions and Privacy Policy.

** Have questions, problems or feedback? Please email us at SITI-MLM-Support@shell.com

USER PERMISSIONS CLARIFICATIONSThe reasons for asking specific user permissions are:o Your location - Station finder and closest stations use GPS informationo Your personal information - Motoring reminders stores data in your calendaro Network communication - All sections in the app use network accesso Storage - A lot of images are cached in the phone disk. News & products are saved in disko Camera – You can take a picture of your vehicle (car, van or motorcycle) and add it to the Motoring reminders section of the appo Phone calls – In case you need to make a call to our customer service centre using the app and we also use it to get an unique ID (Phone Identity)o Hardware controls - To allow vibrationo Development tools - To store settings in SD card of the phone

My review

Review from

Reviews

3.7

27,473 total

5 12,782

4 5,745

3 2,863

2 1,403

1 4,680

Andrew Greenwood

Tried to use the fill up and go option. Pulled up at the pump, took a while to enter all the necessary details and then went to dispense the petrol at the pump. No petrol dispensed, the man at the kiosk told me it takes 4 minutes to authorise. I was then told that the payment had been cancelled. Upon checking my phone upon re-entering the car the app said payment cancelled by site. I will be uninstalling the app as it is far quicker to simply pay at the kiosk.

Michael Hall

This app is excellent! I only fill up at Shell now and the savings really add up. Keep up the development - it's superb. It would be great to get digital fuel redemption coupons that could be scanned from the phone in the shop. If you could speed up fills appearing on the app and the station location maps that would be great too! Good news that the Club card will soon be on the app. The current swipe to register resulted in me not being credited all my purchases.

Alan Salmon

This is the least reliable loyalty scheme I have ever joined. Points often fail to post for no reason. I certainly wouldn't trust the "remote pay" feature! The latest update seems totally broken. I updated my account on the website and managed to log in once, but since then the app won't open, just hangs on the splash screen.

New app is a mess. Have to sign in every time I open it now. Also have to have separate logins for Drivers Club and My Garage. Tried to activate an offer and it just disappeared with a message about technical difficulties. Terrible launch for a new app. On top of that, my local station no longer exists according to the locator. Will probably stop using this app.

Rolandas B

Updates r hassle to us not improvement. Will try reinstall and see if it accepts my login details. Almost never adds bonus points unless contacted CS for too long now. Points should be updated instantly yet it takes weeks. Had enough of this. Also CS guys are clueless about what they are doing.

Previously gave this app 5 stars. Been loyal to Shell for years, but latest app update is terrible. It now takes minutes to load the app then it crashes. Lost all my points and account information too. Uninstalled and reinstalled app but still keeps crashing. Will delete and start using BP fuel from now. Shame.

User reviews

Andrew Greenwood September 13, 2017

Tried to use the fill up and go option. Pulled up at the pump, took a while to enter all the necessary details and then went to dispense the petrol at the pump. No petrol dispensed, the man at the kiosk told me it takes 4 minutes to authorise. I was then told that the payment had been cancelled. Upon checking my phone upon re-entering the car the app said payment cancelled by site. I will be uninstalling the app as it is far quicker to simply pay at the kiosk.

This app is excellent! I only fill up at Shell now and the savings really add up. Keep up the development - it's superb. It would be great to get digital fuel redemption coupons that could be scanned from the phone in the shop. If you could speed up fills appearing on the app and the station location maps that would be great too! Good news that the Club card will soon be on the app. The current swipe to register resulted in me not being credited all my purchases.

This is the least reliable loyalty scheme I have ever joined. Points often fail to post for no reason. I certainly wouldn't trust the "remote pay" feature! The latest update seems totally broken. I updated my account on the website and managed to log in once, but since then the app won't open, just hangs on the splash screen.

Hi Alan. Thanks for your feedback. We're sorry that you've had issues with the app. Would you mind getting in touch with us at SITI-MLM-Support@shell.com? One of the team will be able to support you with this. Thanks

September 9, 2017

New app is a mess. Have to sign in every time I open it now. Also have to have separate logins for Drivers Club and My Garage. Tried to activate an offer and it just disappeared with a message about technical difficulties. Terrible launch for a new app. On top of that, my local station no longer exists according to the locator. Will probably stop using this app.

Hello. Since the latest update, we have create a single login for your Shell Drive, My Garage & Fill Up and Go accounts. However to set up this new single sign on account you will need to link your existing accounts. If the problems still persist would you mind getting in touch with us at SITI-MLM-Support@shell.com. Thanks!

Rolandas B August 16, 2017

Updates r hassle to us not improvement. Will try reinstall and see if it accepts my login details. Almost never adds bonus points unless contacted CS for too long now. Points should be updated instantly yet it takes weeks. Had enough of this. Also CS guys are clueless about what they are doing.

Hi Rolandas. Thank you for your feedback and we apologize for the inconvenience this has caused. We are currently experiencing a technical issue which we are investigating further. We will share an update asap once we have a fix in place. Thanks.

August 15, 2017

Previously gave this app 5 stars. Been loyal to Shell for years, but latest app update is terrible. It now takes minutes to load the app then it crashes. Lost all my points and account information too. Uninstalled and reinstalled app but still keeps crashing. Will delete and start using BP fuel from now. Shame.

Thank you for your feedback and we apologize for the inconvenience this has caused. We are currently experiencing a technical issue which we are investigating further. We understand this can be frustrating for you but please bear with us. We will share an update asap once we have a fix in place. Thanks.

David Allan August 15, 2017

Now the app useless!! Forced to upgrade and when reaching the last step of creating new account (I already had one) the process stalled. I got a message saying your servers were not responding and to try again later. Tried again but no option to create account so I tried to sign in with both old details and new details but with no success. Then clicked the forgotten password link to be told my email address that I've used with Shell drivers club for years is not recognised.

Hi David. Thank you for your feedback and we apologize for the inconvenience this has caused. We are currently experiencing a technical issue which we are investigating further. We understand this can be frustrating for you but please bear with us. We will share an update asap once we have a fix in place. Thanks

Mohammed Ali August 20, 2017

Newest update has f***d everything up, doesn't rememeber sign in details, really buggy. Nothing simple about it as the update claimed. Forced to update the app and now stuck trying to put up with this BS. Not enough R&D prior to release of update. Thanks shell, bunch of numpties.

Hi Mohammed. We're sorry you've experienced issues with the app. Would you mind getting in touch with us at SITI-MLM-Support@shell.com and sharing more information about the issues you're facing? One of our team should be able to support you through this. Thanks

Orlanos September 23, 2017

Finally added option to scan card in app saving me carrying yet another rewards card (edit: Shell has decided for some obscure reason to remove the in app card feature?? You developers need help...) . Works as it should now but wish to see better offers for points.

App was frustratingly slow to begin with and now after this update crashed altogether. Decided to uninstall and reinstall only to find my account details are not recognised! Didn't want to update the app either but wasn't given a choice now would potentially miss out on bonus points unless this is resolved soon.

Hi John. Thank you for your feedback and we apologize for the inconvenience this has caused. We are currently experiencing a technical issue which we are investigating further. We will share an update asap once we have a fix in place. Thanks.

Kevin Majmudar September 20, 2017

Brilliant concept let down by the app. After using the app since the start the recent update was a complete nightmare. Why do i have to re- register of i had been using it for over a year. Basically it was a nightmare to reregister and it took wells to finally sort out. Poor development work. and testing and totally irritating to the end user. Dpi not mess up something that works just fine. I love fill and go so will continue to finally use the app. thank you shell for wasting my time

Latest update. 08:00 UTC 16 Aug. Spoke with Customer Service in India. They admit that upgrade process is faulty and they cannot access membership database. Promised a fix by 17th when it will be necessary to attempt the process again. Really shoddy work by a major multinational company.

Hi Elton. Thank you for your feedback and we apologize for the inconvenience this has caused. We are currently experiencing a technical issue which we are investigating further. We will share an update asap once we have a fix in place. Thanks

Richard Thorp September 9, 2017

Just spent over an hour trying to link it to my card - it wants too much information ie why goes it need your date of birth? Were customers purchasing fuel for gods sake! Like wise why does it need access to your personal information, network etc. Don't like it and distrust it even more.

Fun ways to get a freebie as drive. Like the app for freebies but when tried to pay via the app at a shell station took so long decided quicker to go in and pay or fuel as usual. Disappointed in time to access and even though had already linked to paypal the darn app wanted me to go through all that again. How is this a faster way to pay? Seemed such a easy idea reality Shell not so much. Run the app now just for club points and odd freebies offers wont be trying to pay again as would take too long

I don't believe it, you've screwed this app up YET AGAIN!! FOR GOD'S SAKE YOU ARE REALLY PISSING YOUR CUSTOMERS OFF. It now wants me to create a new account, where's all my points gone? I WILL NOT CREATE A NEW ACCOUNT. I want my old account back with my points earned or I will NEVER use shell EVER again. I AM BLOODY FUMING TO SAY THE LEAST. GET IT SORTED.

Hi Colin. The new single sign on process will not mean that you lose any of your current points balance. It simply means in the future you will only require 1 set of login credentials to access all parts of the app and our website. Please bare with us whilst we iron out the technical issues with the latest upgrade. Thanks

William Martin October 6, 2017

Little useful information provided, such as opening times. Forces an account upgrade, which it does not accept symbols to, and actually accepts no passwords at all for this. Not sure why my account even needs upgrading as I created it a few months ago to use this silly app. Poorly thought out waste of time

Another app that's become useless, now after the forced update it let me login, but to rub salt into an already open wound it showed 3 notifications. Not everyone wants to pay using a mobile phone after all I have cash and bank cards. But I do want my bonus points without being shafted, if you keep this up I will use other fuel companies (they are also cheaper).

Hi Keith. Thank you for your feedback and we apologize for the inconvenience this has caused. We are currently experiencing a technical issue which we are investigating further. We understand this can be frustrating for you but please bear with us. We will share an update asap once we have a fix in place. Thanks

Scott Clifford August 30, 2017

Another epic fail by Shell, nothing works forced to update and now no access. Do your test team know what they are doing? Can all customers have a proper update shell rather than a pastes copy of everyone else's.

Hi Scott. At the moment we are still working through the issues which is why we are not able to provide any more updates for now. However, rest assured we will come back with more information once we have a fix. We're sorry for any inconvenience caused in the meanwhile. Thanks

Tamas Horvath August 24, 2017

Since the last update I cannot log in. When I try to request a new password I'm getting an error message "sorry it's not possible to reset your password when you have logged in through Facebook" I'm not even logged in, awful. The old version worked great!

Hi Tamas. We're sorry that you've experience issues with the app. Would you mind getting in touch with us at SITI-MLM-Support@shell.com? We'll be able to support your case there. Thanks

Stephen Boot August 15, 2017

Useless. After a couple of errors and trying to log in using my now 2 sets of credentials, it forgets that I've linked my drivers club account and now it just stalls and I'm just seeing 3 flashing dots waiting 5 minutes for it to load. Old version worked better.

Hi Stephen. Thank you for your feedback and we apologise for the inconvenience this has caused. We are currently experiencing a technical issue which we are investigating further. We will share an update asap once we have a fix in place. Thanks.

August 15, 2017

I will never update this app again because every time i do i cannot log in or something else goes horribly wrong like my reward points disappearing. Utter garbage! Not impressed. Now can't log in at all. Well done Shell!

Hi, sorry to hear about the problems, we have upgraded the login which means you need only one login for our services. As a result we require you to create a new account, you can then link your previous accounts. Where the login has failed, is this because you have entered your username and password that you were using before this update?

Geoff M October 4, 2017

The latest app just sits there endlessly and is useless, so as of 16th August it is now uninstalled. As of 4th October, still waiting for a, working version - why not regress to the older version. Obviously well tested. Without the app, there is no reason or incentive to continue to fill up with Shell V Power diesel. BP, here I come! Shell have obviously lost the plot with their IT as the other day all IT services to all Shell garages were unavailable, so no CASH no fuel! Hope their IT director has been sacked!

Hi Geoff. Thank you for your feedback and we apologize for the inconvenience this has caused. We are currently experiencing a technical issue which we are investigating further. We understand this can be frustrating for you but please bear with us. We will share an update asap once we have a fix in place. Thanks.

David Brown August 22, 2017

Waste of space. Keep going round in circles trying to log in. If it isn't sorted soon I will be uninstalling. Surely a company like shell could get their apps right first time???

Hi David. We're sorry you've experienced issues with the app. Would you mind getting in touch with us at SITI-MLM-Support@shell.com and sharing more information about the issues you're facing? One of our team should be able to support you through this. Thanks

Jamil Malek September 4, 2017

Since the update it had lost all my details. Surely this must have been tested prior to release. Not sure what is happening now. Have I lost all my points I've accrued. I can't even log in. Of out ain't broke why fix it ! Come on Shell, an international 'blue chip' company like you can't get this right. UPDATE : 26.08.2017 As suggested by Shell I contacted their help centre email address and still no response. I set up a new account but it said that my card number was already in use. I've tried to link it but it won't accept my password. Tried to get it reset but the web page is expired from the link provided by Shell. Now my card is rendered 'blocked' ! Going round in circles. MAYBE YOU SHOULD CONCENTRATE ON YOUR CUSTOMERS NOT SOLELY ON PROFIT ! Sort it out !UPDATE 04.09.2017. Still no response from Shell using the email they provided. What do I do now?

Hi Jamil. We're sorry you've experienced issues with the app. Would you mind getting in touch with us at SITI-MLM-Support@shell.com and sharing more information about the issues you're facing? One of our team should be able to support you through this. Thanks

Richard Liddiment September 29, 2017

I never get any bonus offers now. They used to be weekly. Message says I need to opt in but I cannot see how. Despite apparently getting performance improvements I think it's even slooowwwwer than before! Takes about 20 secs to tell me I have no offers and 5 secs later shows them. I would like to see availability of my preferred fuel at the nearest garage so I can avoid going when they are sold out.

Hi Richard. Thank you for your feedback and we apologize for the inconvenience this has caused. We are currently experiencing a technical issue which we are investigating further. We understand this can be frustrating for you but please bear with us. We will share an update asap once we have a fix in place. Thanks.

XisteviediX August 15, 2017

Absolutely screwed this app up on the update. Worked fine before update. Now it says it does not recognise my account details. I sat for 10 minutes waiting for it to load just for that. I will not be using shell anymore until this is fixed. Esso now for me

Thank you for your feedback and we apologize for the inconvenience this has caused. We are currently experiencing a technical issue which we are investigating further. We understand this can be frustrating for you but please bear with us. We will share an update asap once we have a fix in place. Thanks.

Cougar Samurai September 2, 2017

I only keep this in case of offers; but there never r any so......I e-mailed to find out what was going on. I got a reply asking for my details which I sent. I haven't heard back since. Doesn't work since the latest update August 2017. Uninstalling. Getting rid of loyalty card and going elsewhere for fuel. Just completely fed up with Shell now.

Hi Cougar. Thank you for your feedback and we apologize for the inconvenience this has caused. We are currently experiencing a technical issue which we are investigating further. We understand this can be frustrating for you but please bear with us. We will share an update asap once we have a fix in place. Thanks.

Ian Long August 16, 2017

Update is rubbish. Would not accept my log in so had to re-register and now just has errors. Very very poor. I guess I have lost all my points too? Update, managed to log in and link accounts (why do I need more than 1 now?) and guess what? Yep, lost all my points. You are a joke Shell. Well done for doing such a great job of annoying your loyal customers.

Hi Ian. No, your points are safe but we apologize for the inconvenience this has caused. We are currently experiencing a technical issue which we are investigating further. We understand this can be frustrating for you but please bear with us. We will share an update asap once we have a fix in place. Thanks.

Paul Jex August 16, 2017

Old app was fine but new one has lost my credentials and forced me to sign up with Facebook (without Facebook, I get too many attempts error). Tried to use fill and go, and wants to link to my old account, did so, then after multiple password resets says 'sorry there was an error'. Bad update.

Hi Paul. Thank you for your feedback and we apologize for the inconvenience this has caused. We are currently experiencing a technical issue which we are investigating further. We understand this can be frustrating for you but please bear with us. We will share an update asap once we have a fix in place. Thanks.

Rachael Cookney October 3, 2017

I regularly use this app to get money off fuel vouchers using the bonus points offers but I recently realised I've not had any offer pop up for a while. When I opened the app and go to the drivers club, a message pops up saying I have to opt in to receive offers via the app settings. Went to app settings and there's no option to opt in. Seems like this app is getting worse with every update!

Hi. Can you please create a new account by clicking 'Join now'? You will be able to link your old account(s) to your new one and your points should be visible once linked. Your new Shell account will make it easier to use Shell Drivers' Club, Fill Up & Go, and My Garage with just 1 login rather than 3. Pls let us know if this solves your issue.

Martin Saint August 22, 2017

Hangs for ages when at the filling station, then says the app is currently not available at stations I've filled up at several times before. This app was the only good reason for spending extra on Shell. Back to shopping around for me.

Hi Martin. We're sorry you've experienced issues with the app. Would you mind getting in touch with us at SITI-MLM-Support@shell.com and sharing more information about the issues you're facing? One of our team should be able to support you through this. Thanks

Frederick Valletta August 16, 2017

Just wasted 45 minutes trying to update my existing app. In the end I deleted app and tried to 're install but that hasn't worked either. Just read reviews and realised im not alone. Another customer lost.

Hi Frederick. Thank you for your feedback and we apologize for the inconvenience this has caused. We are currently experiencing a technical issue which we are investigating further. We understand this can be frustrating for you but please bear with us. We will share an update asap once we have a fix in place. Thanks.

Chris Smith August 18, 2017

Constantly told that a mandatory update is needed or i cant use the app. So now my email isnt recognised thanks to the latest 'update'. How about creating a customisable app? I just need my points, offers, nearest station.

Hi Chris. Please create a new account by clicking 'Join now'? You will be able to link your old account(s) to your new one and your points should be visible once linked. Your new Shell account will make it easier to use Shell Drivers' Club, Fill Up & Go, and My Garage with just 1 login rather than 3. Pls let us know if this resolves your issue.

Murat Islam August 15, 2017

It used to be working fine but the new update just keeps giving errors. Can't login in the UK. Cleared the Cache and deleted all data, still the same problem. Samsung Galaxy Note 4

Hi Murat. Thank you for your feedback and we apologize for the inconvenience this has caused. We are currently experiencing a technical issue which we are investigating further. We will share an update asap once we have a fix in place. Thanks.

Jeremy Walker August 16, 2017

Update a complete disaster, can't get passed the first continue button. Tried reinstalling but no joy. Let me know when app is working again

Hi Jeremy. Thank you for your feedback and we apologize for the inconvenience this has caused. We are currently experiencing a technical issue which we are investigating further. We understand this can be frustrating for you but please bear with us. We will share an update asap once we have a fix in place. Thanks.

Darryl Bedwell August 16, 2017

My comment echoes the other latest entries regarding the latest update. Constant errors when it did load, now it no longer loads at all even after a reinstall and device restart, tried over 4G and WiFi also without any luck. I hope the issue gets resolved soon but it's amazing that it was released to begin with!

Hi Darryl. Thank you for your feedback and we apologize for the inconvenience this has caused. We are currently experiencing a technical issue which we are investigating further. We will share an update asap once we have a fix in place. Thanks.

Alexis Martin August 16, 2017

Typical.shell now trying to fill up and now have to enter login details, how troublesome awful simply awful, so ive been locked out because of too many failed logins this after i began using the app since day 1 so im uninstalling and going back, warning to all this is stressful not helpful updates only make it worse. Review for the new version Fill up and go linking but not working, every update has only made it worse

Hi Alexis. Thank you for your feedback and we apologize for the inconvenience this has caused. We are currently experiencing a technical issue which we are investigating further. We will share an update asap once we have a fix in place. Thanks

rush man1uk August 21, 2017

Worst update ever. Keeps logging me out, customer service are a joke as email I received from them, didn't recognise my problems. When I do her logged in, my loyalty cards are blocked! If a update has been done to the app, it needs rolling back until it's safely sorted. Come on Shell, quit the excuses and roll the update back to the previous version. The app is no different sight wise to the old version.

Hello. Thanks for your feedback. Please note that we are aware of the log out issues that some customers are facing and our development team is currently working on a fix for this. For any other problems you're facing with the app would you mind getting in touch with us at SITI-MLM-Support@shell.com? Thanks

Jude Alfred September 7, 2017

Since the latest update, I could not log in to the apps as the system is not recognising my email address. Sent several emails to support in the last 3 weeks, so far no response. Very poor service. Uninstalled.

Hi Jude, we just wanted to check if you've managed to sort this out? If not, please get in touch with us at driversclub@shell.co.uk or alternatively give us a call at 08459006008. One of our team will be able to support you with this. Thanks!

Review deleted

What's New

We don’t have anything new for you in this release other than bug fixes and performance enhancements. Keep with us as we will be bringing you some exciting new features in our next update.