tag:status.cardconnect.com,2005:/historyCardConnect Status - Incident History2018-02-15T17:33:18-05:00CardConnecttag:status.cardconnect.com,2005:Incident/16048502018-02-15T17:33:18-05:002018-02-15T17:33:18-05:00Gateway Maintenance Update<p><small>Feb 15, 17:33 EST</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Feb 15, 12:08 EST</small><br><strong>Scheduled</strong> - We will be making updates to the CardConnect Gateway today from 3:00 to 5:00 p.m. ET. There is no anticipated impact to customers or transactions. If you experience an issue, please follow your standard support procedures.</p>tag:status.cardconnect.com,2005:Incident/16048562018-02-15T16:18:18-05:002018-02-15T16:18:18-05:00UAT (Non-Production) Gateway Maintenance Update<p><small>Feb 15, 16:18 EST</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Feb 15, 12:10 EST</small><br><strong>Scheduled</strong> - We will be making updates to the CardConnect Gateway UAT environment today from 3:00 p.m. to 5:00 p.m. ET. There is no anticipated impact to our live production environment, but if you experience any issues please follow your standard support procedures.</p>tag:status.cardconnect.com,2005:Incident/15917272018-02-07T08:49:18-05:002018-02-07T08:49:18-05:00Gateway Maintenance Update<p><small>Feb 7, 08:49 EST</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Feb 5, 15:44 EST</small><br><strong>Scheduled</strong> - On Wednesday, February 7 from 5:00 a.m. to 8:00 a.m. ET, we will be making updates to the CardConnect Gateway. If you experience any issues after this maintenance period, it is recommended that you clear your cache. Please follow your standard support procedures if you experience anything further.</p>tag:status.cardconnect.com,2005:Incident/15917112018-02-06T15:19:14-05:002018-02-06T15:19:14-05:00UAT (Non-Production) Gateway Maintenance Update<p><small>Feb 6, 15:19 EST</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Feb 5, 15:33 EST</small><br><strong>Scheduled</strong> - On Tuesday, February 6 from 9:00 a.m. to 11:00 a.m. ET, we will be making updates to the CardConnect Gateway UAT environment. This maintenance window will not impact our live production environment. If you experience an issue, please follow your standard support procedures.</p>tag:status.cardconnect.com,2005:Incident/15797822018-02-05T15:30:13-05:002018-02-05T15:30:13-05:00Gateway Maintenance Update<p><small>Feb 5, 15:30 EST</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Jan 26, 16:47 EST</small><br><strong>Scheduled</strong> - On Saturday, February 3 from 7:00 a.m. to 8:00 a.m. ET, we will be making updates to the CardConnect Gateway. PLEASE NOTE: During this maintenance period, there is the potential that our customers may experience slower-than-normal transaction processing times. If you experience additional issues, please follow your standard support procedures.</p>tag:status.cardconnect.com,2005:Incident/15866492018-02-01T14:24:46-05:002018-02-01T14:24:46-05:00First Data RapidConnect Funding Delays<p><small>Feb 1, 14:24 EST</small><br><strong>Resolved</strong> - At this time, the issue of funding delays for some merchants on the First Data RapidConnect platform has been resolved. Impacted merchants can expect to see funds deposited normally tomorrow, February 2, after the 24-hour delay.</p><p><small>Feb 1, 10:01 EST</small><br><strong>Identified</strong> - A group of merchants may be experiencing a settlement failure on the First Data RapidConnect platform for transactions that were processed on Wednesday, 1/31, resulting in funding delays. We are currently working to resolve the issue and will provide updates as soon as we have them.</p>tag:status.cardconnect.com,2005:Incident/15856852018-02-01T09:02:44-05:002018-02-01T09:02:44-05:00Gateway Maintenance Update<p><small>Feb 1, 09:02 EST</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Jan 31, 16:07 EST</small><br><strong>Scheduled</strong> - We are currently making unscheduled updates the CardConnect Gateway production environment. There is no anticipated impact to customers or transactions. If you experience an issue, please follow your standard support procedures.</p>tag:status.cardconnect.com,2005:Incident/15855622018-01-31T16:07:54-05:002018-01-31T16:07:54-05:00UAT (Non-Production) Gateway Maintenance Update<p><small>Jan 31, 16:07 EST</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Jan 31, 14:56 EST</small><br><strong>Scheduled</strong> - We are currently making unscheduled updates to the CardConnect Gateway UAT environment. There is no anticipated impact to our live production environment, but if you experience any issues please follow your standard support procedures.</p>tag:status.cardconnect.com,2005:Incident/15782992018-01-31T09:48:33-05:002018-01-31T09:48:33-05:00Gateway Maintenance Update<p><small>Jan 31, 09:48 EST</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Jan 25, 17:15 EST</small><br><strong>Scheduled</strong> - On Wednesday, January 31 from 5:00 a.m. to 8:00 a.m. ET, we will be making updates to the CardConnect Gateway. There is no anticipated impact to customers or transactions. If you experience an issue, please follow your standard support procedures.</p>tag:status.cardconnect.com,2005:Incident/15820942018-01-31T09:48:16-05:002018-01-31T09:48:16-05:00Gateway Maintenance Update<p><small>Jan 31, 09:48 EST</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Jan 29, 09:58 EST</small><br><strong>Scheduled</strong> - Scheduled - On (Tuesday, January 30) From 5:00 a.m. to 11:00 a.m. ET, we will be making updates to the CardConnect Gateway. There is no anticipated impact to customers or transactions. If you experience an issue, please follow your standard support and escalation procedures.</p>tag:status.cardconnect.com,2005:Incident/15821542018-01-31T09:47:51-05:002018-01-31T09:47:51-05:00Gateway Maintenance Update<p><small>Jan 31, 09:47 EST</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Jan 29, 10:46 EST</small><br><strong>Scheduled</strong> - Scheduled - On (Monday, Jan 29th) From 11:00 a.m. to 4:00 p.m. ET, we will be making updates to the CardConnect Gateway. There is no anticipated impact to customers or transactions. If you experience an issue, please follow your standard support and escalation procedures.</p>tag:status.cardconnect.com,2005:Incident/15782462018-01-26T16:42:18-05:002018-01-26T16:42:18-05:00UAT (Non-Production) Gateway Maintenance Update<p><small>Jan 26, 16:42 EST</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Jan 25, 16:27 EST</small><br><strong>Scheduled</strong> - On Friday, January 26 from 8:00 a.m. to 9:00 a.m. ET, we will be making updates to the CardConnect Gateway UAT environment. This maintenance window will not impact our live production environment. If you experience an issue, please follow your standard support procedures.</p>tag:status.cardconnect.com,2005:Incident/15748902018-01-25T16:04:14-05:002018-01-25T16:04:14-05:00Gateway Maintenance Update<p><small>Jan 25, 16:04 EST</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Jan 23, 13:40 EST</small><br><strong>Scheduled</strong> - Scheduled - On Thursday, January 25 From 8:00 a.m. to 12:00 p.m. ET, we will be making updates to the CardConnect Gateway. There is no anticipated impact to customers or transactions. If you experience an issue, please follow your standard support and escalation procedures.</p>tag:status.cardconnect.com,2005:Incident/15751032018-01-24T10:11:38-05:002018-01-24T10:11:38-05:00UAT (Non-Production) Gateway Maintenance Update<p><small>Jan 24, 10:11 EST</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Jan 23, 16:07 EST</small><br><strong>Scheduled</strong> - On Wednesday, January 24 from 6:00 a.m. to 9:00 a.m. ET, we will be making updates to the CardConnect Gateway UAT environment. This maintenance window will not impact our live production environment. If you experience an issue, please follow your standard support procedures.</p>tag:status.cardconnect.com,2005:Incident/15712692018-01-23T16:04:20-05:002018-01-23T16:04:20-05:00Gateway Maintenance Update<p><small>Jan 23, 16:04 EST</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Jan 19, 15:47 EST</small><br><strong>Scheduled</strong> - On Tuesday, January 23 from 5:00 a.m. to 8:00 a.m. ET, we will be making updates to the CardConnect Gateway. There is no anticipated impact to customers or transactions. If you experience an issue, please follow your standard support procedures.</p>tag:status.cardconnect.com,2005:Incident/15687842018-01-19T15:41:56-05:002018-01-19T15:41:56-05:00UAT (Non-Production) Gateway Maintenance Update<p><small>Jan 19, 15:41 EST</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Jan 17, 14:24 EST</small><br><strong>Scheduled</strong> - On Thursday, January 18 from 9:00 a.m. to 11:00 a.m. ET, we will be making updates to the CardConnect Gateway UAT environment. This maintenance window will not impact our live production environment. If you experience an issue, please follow your standard support procedures.</p>tag:status.cardconnect.com,2005:Incident/15650452018-01-13T21:59:53-05:002018-01-13T21:59:54-05:00CardPointe Reporting Issue for API Users<p><small>Jan 13, 21:59 EST</small><br><strong>Resolved</strong> - The CardPointe reporting issue has been resolved.</p><p><small>Jan 13, 18:11 EST</small><br><strong>Investigating</strong> - Merchants using CardConnect’s Gateway API may experience reporting delays in CardPointe. This is solely a reporting issue and there is no impact to processing transactions. We are investigating and will provide further information when available.</p>tag:status.cardconnect.com,2005:Incident/15597912018-01-09T10:29:08-05:002018-01-09T10:29:08-05:00Bolt P2PE Maintenance Update<p><small>Jan 9, 10:29 EST</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Jan 9, 10:04 EST</small><br><strong>Scheduled</strong> - We are currently making unscheduled updates to the Bolt P2PE production environment regarding a configuration that may be impacting some transaction authorizations. We will provide an update when this maintenance period is complete.</p>tag:status.cardconnect.com,2005:Incident/15598142018-01-09T10:26:20-05:002018-01-09T10:26:20-05:00Bolt Terminal – Minor Authorization Issue<p><small>Jan 9, 10:26 EST</small><br><strong>Resolved</strong> - Please be advised that a deployment to Bolt P2PE terminals this morning caused a few users with issues when running an authorization. A hotfix was immediately deployed and resolved the issue.</p>tag:status.cardconnect.com,2005:Incident/15508542018-01-09T10:17:43-05:002018-01-09T10:17:43-05:00Bolt P2PE Maintenance Update<p><small>Jan 9, 10:17 EST</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Jan 2, 14:45 EST</small><br><strong>Scheduled</strong> - We will be making updates to the Bolt P2PE production environment on Tuesday, Jan. 9 from 5:00 a.m. to 8:00 a.m. ET.
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<br />NOTE: This update will cause Bolt terminals to disconnect automatically and then reconnect to the service, within 30 seconds. If you experience any issues as a result, please follow your standard support procedures.</p>tag:status.cardconnect.com,2005:Incident/15508502018-01-05T13:53:09-05:002018-01-05T13:53:10-05:00Bolt P2PE UAT (Non-Production) Maintenance Update<p><small>Jan 5, 13:53 EST</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Jan 2, 14:41 EST</small><br><strong>Scheduled</strong> - We will be making updates to the Bolt UAT environment on Wednesday, Jan. 3 from 9:00 a.m. to 11:00 a.m. ET. This maintenance window should not impact our live production environment.
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<br />If you experience an impact during this timeframe, please follow your standard escalation procedures.</p>tag:status.cardconnect.com,2005:Incident/15494712017-12-31T12:01:39-05:002017-12-31T12:01:40-05:00CardPointe Terminal Notification<p><small>Dec 31, 12:01 EST</small><br><strong>Resolved</strong> - Please be advised that some CardPointe Terminal users have received the error message “Lost communication with host.” This issue is caused by an incorrect date being displayed on the terminal.
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<br />If you experience this error message, please follow these instructions to perform a manual time update: https://cdn.cardconnect.com/support/assets/CardPointe-Terrminal-Manual-Time-Reset.pdf
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<br />There is no action necessary if you did not experience this error message.
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<br />Once the date is updated per the above instructions, all terminal functionality will be restored. You will also be able to close any open batches from yesterday.</p><p><small>Dec 31, 00:47 EST</small><br><strong>Update</strong> - Please be advised: some CardPointe Terminal users may be experiencing intermittent issues when trying to complete a transaction. We are currently investigating the issue. For those merchants experiencing issues, we recommend using the CardPointe Virtual Terminal to process transactions.</p><p><small>Dec 30, 23:08 EST</small><br><strong>Monitoring</strong> - Please be advised: some CardPointe Terminal users may be experiencing intermittent issues when trying to complete a transaction. We are currently investigating the issue. For those merchants experiencing issues, we recommend power cycling the impacted terminal.</p>tag:status.cardconnect.com,2005:Incident/15407542017-12-20T09:04:31-05:002017-12-20T09:04:31-05:00Gateway Maintenance Update<p><small>Dec 20, 09:04 EST</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Dec 18, 16:17 EST</small><br><strong>Scheduled</strong> - On Wednesday, December 20 from 5:00 a.m. to 8:00 a.m. ET, we will be making updates to the CardConnect Gateway. There is no anticipated impact to customers or transactions. If you experience an issue, please follow your standard support procedures.</p>tag:status.cardconnect.com,2005:Incident/15407002017-12-19T11:09:01-05:002017-12-19T11:09:01-05:00UAT (Non-Production) Gateway Maintenance Update<p><small>Dec 19, 11:09 EST</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Dec 18, 15:38 EST</small><br><strong>Scheduled</strong> - On Tuesday, December 19 from 9:00 a.m. to 11:00 a.m. ET, we will be making updates to the CardConnect Gateway UAT environment. This maintenance window will not impact our live production environment. If you experience an issue, please follow your standard support procedures.</p>tag:status.cardconnect.com,2005:Incident/15196772017-12-18T15:27:49-05:002017-12-18T15:27:49-05:00Gateway Maintenance Update<p><small>Dec 18, 15:27 EST</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Nov 28, 17:57 EST</small><br><strong>Scheduled</strong> - On Thursday, November 30 from 5:00 a.m. to 8:00 a.m. ET, we will be making updates to the CardConnect Gateway. There is no anticipated impact to customers or transactions. If you experience an issue, please follow your standard support procedures.</p>