Noticeboard

General Data Protection Regulations (GDPR)

Under these new regulations, which come into effect from the 25th May 2018, we are required by Law, to provide our patients with a Practice Privacy Notice. For further information please see our 'latest news' section.

Please note Saturday morning surgery at the Bedwell Medical Centre is for pre-booked appointments only. Prescriptions can be collected on a Saturday, but only if they are ready. Unfortunately no new prescriptions or any prescription queries can be dealt with on Saturdays and will have to wait until Monday morning to be rectified. Also on Saturdays the telephone lines will continue to transfer to the 'out of hours' service until Monday morning 8am.

NOTE: Telephone lines open at 8am, surgery doors open at 8.30am.

Opening Times

Bedwell Medical Centre

Monday

08:30 - 18:30

Tuesday

08:30 - 18:30

Wednesday

08:30 - 18:30

Thursday

08:30 - 12:00

Friday

08:30 - 18:30

Saturday

08:30 - 12:00

NOTE: Please be aware that there is no telephone service on a Saturday morning.

Roebuck Surgery

Monday

08:30 - 18:30

Tuesday

08:30 - 18:30

Wednesday

08:30 - 12:00

Thursday

08:30 - 18:30

Friday

08:30 - 12:00

Weekend

closed

When We Are Closed

Bedwell Medical Centre- Telephone 01438 311130

Roebuck Surgery- Telephone 01438 314519

If your problem is not urgent please try to wait until normal surgery hours and avoid using the emergency service.

You should ring your own surgery number and you will be connected to the Primary Care Out of Hours Service. The receptionist will take all your details. They will also require a short description of your problem. These questions are to judge the urgency of your condition. The receptionists are fully trained to do a difficult job well, so please provide the information requested. You will either be put straight through to the duty doctor, or, if they are busy, they will phone you back as quickly as possible.

The doctor will make an assessment of your problem and decide on the best course of action. This may well be telephone advice. If a consultation is needed you may be asked to attend one of the out-of-hours centres. If the patient is bed-bound or so severely ill they cannot travel, a home visit may be appropriate.

Please remember it is the doctor's responsibility to judge whether you need advice or to be seen. They also decide whether a consultation, if needed, is better done in an out of hours centre or at home. It is not your right to have a home visit.

The details of your consultation with the Primary Care Out of Hours Service will be faxed back to your own doctor first thing the following working day.

Please remember to always telephone the Primary Care Out of Hours Service before attending the out-of-hours centre as patients presenting without prior arrangement may not be seen. The Primary Care Out of Hours Service is located at Lister Hospital near the accident and emergency department. The Service covers from 6.30pm to 8.00am weekdays and 24 hours weekends and Bank Holidays.

NHS 111 Service

NHS 111 is a service that has been introduced in Hertfordshire to make it easier for you to access local NHS healthcare services. You can call 111 when you need medical help fast but it’s not a 999 emergency. NHS 111 is a fast and easy way to get the right help, whatever the time.

Accident & Emergency V’s NHS 111

Did you Know? - If a patient attends the Accident & Emergency Service and does not stay to be seen - because the wait is so long - there is a charge to the NHS for this ‘booking in’ of around £80 per visit.

Did you Know? - If your problem is an emergency or not – You can telephone 111 (NHS 111) and your medical problem will be triaged - You will be directed to the appropriate medical service – this could be an ambulance, a visit to the Out of Hours doctor or you may be advised to attend A+E.

Ring NHS 111 and have your medical problem Triaged. Do not wait hours in the A+E Department when you don’t need to be there.

Stevenage Locality Target Days

The surgery will be closed from 12.00pm, on the following dates, for staff training:-

Thursday, 26th June 2018

If you need to see or speak to a doctor to seek medical advice whilst this training event is taking place, please call :- 03000 333 333

Easter Holidays

Please be aware that the surgery will be closed from 6.30pm on Thursday, 29th March until 8.00am (phone lines only) / 8.30am (doors open) on Tuesday, 3rd April 2018.

If you need medical assistance or need to see a GP whilst we are closed, please:-