I purchased the Memorex cd-dvd LabelMaker/starter kit. It also say's exPressit/ label desin studio, powered by Sure Thing , when trying to use the help menu to access the tutoral, I find that the help window is not suported on windows Vista version. Please let me know how Ican access my program help guide for this product. The product come with a verry basic instruction booklet, and I was looking forward to useing my new label maker on several projects.

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Do one thing go to
www.gimp.org and download "The GNU Image Manipulation Program" it is called GIMP 2.8.2. After installation of this software ,Choose Open and browse for your image (the one you want to convert). After you open it you just click "save as" and save it under the file extension you want.

Once you first open your picture, it might look slightly different when the program opens it, but don't worry. When you save it using another file extension, it will look the same way again when its opened.

Good Luck and hope it'll work for you and remember the sofware i mention is Free of Cost.

1st make sure the USB port works (try plugging it into a differant USB port, if that still gets no results try installing the driver again that may make all the difference in the world atleast it won't hurt to try

I have an IDE Memorex DVD±RW Dual Layer Burner (52x32x16) that has burned well over 300 cd/dvd' sense 2004 when I bought it. In 2006 or 7, an update was given to it via memorex sight - I was told to keep a copy of the dn ld, for it can't be undone and became "IDE Memorex DVD±RW Dual Layer Burner (523216)AJ___NWK____\5&265FB54&0&000" MODEL - I got it on sale from Fry's Elec. - It seems that it was indeed a 1 way ticket - and it is time to retire the old work horse anyway - Quite happy with your products and getting me another. PS - I don't think the upgrade did any justus

Memorex has a support site that will tell you where to download your proper driver. I just purchased a DVD +/-RW that came without drivers and installed it in line leaving my CD as master on the buss strip (the end). Did not want to play until I put it on the middle or slave connector (thinking my computer or hookup cable is backwards now although it shouldn't be with their only being one way to attache it to the drive and motherboard!). Try Cable select and then try it alone and then try the open slot