Lucie Jayne -Privacy & Cookie Policy

Data Protection

At Lucie Jayne, we are totally committed to maintaining the trust and confidence of visitors to our web site; www.luciejayne.co.uk. We endeavour to comply at all times with General Data Protection Regulations (GDPR) 2016. In particular, we want you to know that Lucie Jayne is not in the business of selling, renting or trading email lists with other companies and businesses for marketing purposes.

This policy covers how information may be taken. It will explain what information we collect, why we collect this information, what we do with the data collected, how it’s stored, how long it’s stored for and how we dispose of it when no longer required.

We also outline what you should do if you have any questions or requests in respect of your personal information or our policies and procedures including supplying contact information of the person that any questions or requests should be sent to.

Within this policy, personal information is deemed as being information about you that is personally identifiable like your name, address, e-mail address or phone numbers and sometimes personal preference, any information that is not otherwise publicly available.

Types of data we collect

Website Cookies

Cookies are bits of data that websites transfer to your hard drive for record keeping purposes when you visit our website. The use of cookies is industry standard and you'll find them almost everywhere on the Internet and within almost every website. If you do not accept cookies you will not be able to use the Lucie Jayne website.

When someone visits our website, we use a third-party service, Google Analytics, to collect standard internet log information and details of visitor behaviour patterns. We do this to find out things such as the number of visitors to the various parts of the site also to improve the user experience on our website. This information is only processed in a way which does not identify anyone. We do not make, and do not allow Google to make, any attempt to find out the identities of those visiting our website.

Website Contact Forms

Any data collected via our website contact form, is stored digitally on our internal systems. The data collected will be your name, contact number, email address, nature of your enquiry and other relevant information you may disclose. Lucie Jayne never rent, sell or distribute to any third-party organisation.

We may also use the details provided to follow up any enquires or quotations as part of our standard business operating procedures.

Social Media

We use Facebook to promote some of our services, please see Facebook’s own Privacy Policy for information on how your data is used. https://www.facebook.com/legal/FB_Work_Privacy

Consultations

Before we carry out any treatments, we carry out a consultation to establish some base information about each client. This personal information will include name, address, contact number, email address and may include some medical history, allergies etc. Like all data collected by Lucie Jayne, this information is not rented, sold or distributed to any third party. It's only ever recorded on paper, it's not stored digitally, it's kept locked away in a secure environment.

Online Payments

Any online payments we may take are processed via PayPal. No information regarding your card details is taken via our website, we only receive a confirmation that payment has been received and the details from whom made the payment. These details are stored digitally on our internal systems.

How long do we keep your data?

Any data held by us is kept for the minimum legally required period to ensure compliance with accounting guidelines and any product guarantees. All data is securely destroyed after the relevant periods have expired.

Access to your personal information

As a data subject you are entitled to view, amend, or delete any personal information that we hold. Email your request to our Data Controller at info@luciejayne.co.uk