General Manager

For full-time employees: A choice of medical benefits, dental and vision, 401k savings plan, and much more.

Employment Type:

Full Time

Unit:

Hospitality

Description:

Guest Services, Inc. is hiring a General Manager for Bear Mountain Inn in New York. The ideal candidate will have management experience in lodging, food and beverage, and recreation.

BEAR MOUNTAIN INN

Nestled at the base of Bear Mountain along the Appalachian Trail, the historic Bear Mountain Inn and Overlook Lodge is the idyllic destination getaway for the adventurer, the romantic, or those looking to celebrate a memorable wedding or special event.

JOB SUMMARY

The General Manager is responsible for all aspects of unit operations and floor management, including staff, equipment, and property to facilitate the fulfillment of financial goals and company initiatives. The General Manager cultivates a team environment that provides exceptional customer service while directing the management team and ensuring all staff members perform at a consistently high level. The General Manager motivates, instills accountability, and achieves results to drive success in the unit. The General Manager should anticipate up to some local travel; and be able to provide support to other resorts in the area when needed.

ESSENTIAL FUNCTIONS

Plan, develop, and direct daily operations. Forecast and analyze sales, labor, and profit; and ensure compliance with established budget. Schedule, supervise, and participate in the operational duties specific to the unit.

Maintain and ensure safe facility environment including standards for maintenance and upkeep of unit's equipment, housekeeping, sanitation, dress, cash control, and employee hygiene. Notify District Manager of all unusual events, circumstances, or other safety or quality control issues.

Act as Company's point of contact with client. Represent the company in a professional and positive manner at all times. Maintain and enhance the company's image when interacting with clients, guests, associates, and vendors.

Computer proficiency with the ability to utilize MS Word, Excel, and Outlook.

Demonstrated talent for interacting with a wide variety of people.

Ability to effectively organize and coordinate multiple priorities; ability to work well as a team leader; ability to problem-solve.

Strong customer service abilities; actively looks for ways to assist customers and coworkers.

PHYSICAL AND MENTAL REQUIREMENTS

Moving about on foot to accomplish tasks, particularly frequent movements from place to place within the unit. Bend, lift, carry, reach/extend arms and hands above shoulder height frequently, or otherwise move in a constantly changing environment.

Lifting, carrying, and pushing up to 25 lbs. regularly, 30-35 lbs. frequently, and up to 50 lbs. occasionally.

Ability to stand for the entire workday and to climb steps regularly.

Withstanding temperature extremes in indoor and outdoor environments.

Reading and writing work-related documents in English.

Speech recognition and clarity, including the ability to understand the speech of customers and co-workers and the ability to speak clearly so that you can be understood by customers and co-workers in English.

Constantly communicates and receives verbal communication with other employees in a fast-paced environment.