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I usually dont post these types of things, but this buyer simale has irked me pretty good.

The buyer bought 6 seperate auctions from me. It is clearly listed on my pages that I offer $3.00 for the first auction, and .50 for each additional. The total winnings on this auction was around $12.00.

After the buyer had won, he messaged me and asked for a lower shipping and handling rate. I informed him that I do not adjust my rates, but if he was unhappy or did not understand the rates I would be more than happy to cancel the transaction. He paid....which leads us to this week.

Earlier this week I get a message from him asking for a refund on postage. I replied that if I charged more than my listed rate I would be more than happy to refund, but if the rate he paid was my listed then no refund would be given.

The rest I'll let you read....bottom to top.

Dear 3800kimberly,

Hello,

I have to disagree with it being odd that the items were bent. This happens frequently with the post office and its' handlers. That's why it's important for the seller to pack items well. You did not pack items well. As a result, all of the items are bent. Because of this, I must ask for a return. I will also have to leave six negatives because the items were damaged. Thanks, Jeff

- simale Click "respond" to reply through Messages, or go to your email to reply

Thanks Jeff for the information. It's very odd that parcels got bent because of the process they follow at the post office. Either way I will still accept the return and will go from there. Sorry we could not have a succesful transaction.

Hi, ok, thanks ill return them. Unfortunately, all of the cards have bad bends on them. The entire package got twisted and crushed by the postal service i guess and the cards werent packed well. It's a shame, some cards are worse than others. Thanks, Jeff

Hi, OK, Im gonna return the cards. Im unhappy with some of the items because they were damaged when I opened the package. You didnt pack the envelope well and unfortunately, some of the cards have unfortunately bent. Please send address to return them to. Thanks, Jeff

I will not need your paypal info. The shipping and handling costs are listed in my auctions, and I gave the chance to cancel the purchase prior to payment if you did not agree with the fees. You are also welcome to ship back for a full refund.

Sorry but I misunderstood your recent request. My shipping discount is $3.00 for the 1st item, and .50 for each additional won. If the amount I charged was more than this, I will happily refund the difference. I know you had requested an additional discount at time of purchase and I declined and let you know that I would be willing to cancel the transaction if you did not agree to the shipping fees.Please let me know if I am missing something on this request.

Good to know. I hope Ebay does something about him,but I doubt it. My post wasn't a knock on you or the way you handled it. I just meant that you had way more patience with this jerk than I would have. I'm glad that you reported him. The problem is that when Ebay actually cracks down on guys like him,9 times out of 10,they open a new account under a new name. It never ends.

Its more about the principle than the money for me. I just dont like people that try and scam like this guy is.

Sorry. I hope you didn't take it the wrong way. I was referring to him trying to get the $1 refund rather than you standing your ground. From the messages you've posted it seems you've handled yourself quite professionally.

Sorry. I hope you didn't take it the wrong way. I was referring to him trying to get the $1 refund rather than you standing your ground. From the messages you've posted it seems you've handled yourself quite professionally.

Not a problem, I misunderstood your original statement. I have attempted to handle the entire ordeal as professionally as possible.

$5.50 to ship 6 cards? Isn't that a little steep? And he asked for $1 back -- in a situation like that, doesn't it make more sense just to either give him the buck or explain why it's $5.50 -- ie toploaers, packaging, etc? If you sent it priority...?

You could have avoided all of this for a dollar. Principle is great, but time is worth something too.

$5.50 to ship 6 cards? Isn't that a little steep? And he asked for $1 back -- in a situation like that, doesn't it make more sense just to either give him the buck or explain why it's $5.50 -- ie toploaers, packaging, etc? If you sent it priority...?

You could have avoided all of this for a dollar. Principle is great, but time is worth something too.

That was the listed price of shipping. Nobody held a gun to the buyers head forcing him to buy anything. He saw the shipping price and purchased anyway. He could have not made the purchase. He chose to.

wouldn't it be wise to set some "caps" to your shipping rates to avoid something like this? Might drum up a bit more multiple business if you say "capped at 5 dollars" or some such.

I agree with Bob Loblaw (oh lord), it's a bit steep to charge 5.50 to ship 6 cards. Sure, Crystal is right, the guy didn't have a gun to his head telling him to do it, but sometimes it is more convenient to win from teh same seller. still, 5.50 for 6 cards?

You're well within your right to do it this way and I agree that you handled yourself as best you could with this buyer. I just don't agree with that much going in to shipping 6 cards.

wouldn't it be wise to set some "caps" to your shipping rates to avoid something like this? Might drum up a bit more multiple business if you say "capped at 5 dollars" or some such.

I agree with Bob Loblaw (oh lord), it's a bit steep to charge 5.50 to ship 6 cards. Sure, Crystal is right, the guy didn't have a gun to his head telling him to do it, but sometimes it is more convenient to win from teh same seller. still, 5.50 for 6 cards?

You're well within your right to do it this way and I agree that you handled yourself as best you could with this buyer. I just don't agree with that much going in to shipping 6 cards.

I do understand what you saying Andy. And yes that is a little steep. However, my ebay shopping policy, and again its just how I do things, others will disagree. If I am not comftable with a shipping charge I simply dont buy the item or items. I would never ever,ever,ever buy an item and after I recieve the item message the seller and ask for money back on my shipping charge. That is tacky. And even more tacky to ask for a stinking dollar. Come on a dollar. Send me this guys paypal I will send him the dollar if its that important to him.

I do understand what you saying Andy. And yes that is a little steep. However, my ebay shopping policy, and again its just how I do things, others will disagree. If I am not comftable with a shipping charge I simply dont buy the item or items. I would never ever,ever,ever buy an item and after I recieve the item message the seller and ask for money back on my shipping charge. That is tacky. And even more tacky to ask for a stinking dollar. Come on a dollar. Send me this guys paypal I will send him the dollar if its that important to him.

true. i just wonder if the guy assumed the seller had a cap like I had mentioned. I've seen it overtly mentioned in listings, and i've had sellers do it without putting it in their descriptions as well, so perhaps the buyer was just unlucky enough to assume wrong in this case.

i just think it's funny that we would be laughing a seller off the boards on here if they tried to charge 5.50 for 6 cards but we're patting this one on the back. does it really cost 50 cents to combine items? I think I charge a quarter and have a cap (not that I sell enough at once to ever reach the cap).

and sellers that charge 1 dollar to combine lose my business instantly. that is highway robbery.

i would be prepared to have your S&H DSR dinged. I'd probably do the same- not because you didn't have your policy listed clearly (which you did) but the fact that it's borderline a joke. 5.50 for 6 cards? come on man. I think we should be asking the OP if they need the money that bad to have a dollar pitched to their paypal.

edit- i just re-read this and probably should have left it alone. posting after doing 3 hours of academic journal reading for my master's project has left me in a pretty irritable mood.