After your purchase

Questions we hear the most

- You will receive a confirmation email once the order is complete, please check your Junk Mail if it’s not in your main Inbox. - Make sure the email address you have provided is correct, if not contact Customer Service. - If you have an account, you can also see your order details under the My Orders tab.

- We aim to deliver most orders the next working day, while some orders can take up to 2-3 working days depending on weight/size or location of the delivery address. - Please note you must place your order before a certain time to ensure it will be delivered the next working day. To see these times go to our terms and conditions.

- We can only cancel an order before it has been dispatched from our warehouse, to do this please contact Customer Service. - If the order has already been dispatched, the item must be returned before we can process a refund.

Why recycle? Unwanted electrical equipment is the UK’s fastest growing type of waste. Many electrical items can be repaired or recycled, saving natural resources and the environment. If you do not recycle electrical equipment will end up in landfill where hazardous substances will leak out and cause soil and water contamination – harming wildlife and also human health. We’re proud to support your local authority in providing local recycling facilities for electrical equipment. To remind you that old electrical equipment can be recycled, it is now marked with the crossed-out wheeled bin symbol.

What is WEEE? The Waste Electrical or Electronic Equipment (WEEE) Directive requires countries to maximise separate collection and environmentally friendly processing of these items.

How are we helping? In the UK, distributors including retailers must provide a system which allows all customers buying new electrical equipment the opportunity to recycle their old items free of charge. As a responsible retailer, we have met the requirements placed on us by financially supporting the national network of WEEE recycling centres established by local authorities. This is achieved through membership of the national Distributor Take-back scheme (DTS). To find more information on WEEE recycling and to locate your nearest recycling centre please visit the Recycle More website (http://www.recycle-more.co.uk).

The Waste Batteries and Accumulators Regulations Under the Waste Batteries Regulations, Clas Ohlson are now offering a take back scheme for all portable waste batteries You can now take your portable waste batteries to your clas ohlson store to be recycled (please do not post them). Alternatively, you can find your local waste portable battery recycling facility at the Recycle More website (http://www.recycle-more.co.uk). Most supermarkets and shops that sell batteries will have collection bins.

Looking for a spare part?

Is your product broken?

Useful products and solutions have been our passion at Clas Ohlson since 1918. Covering all things home, multimedia, electrical, leisure and hardware, we have 1000s of ways to help you solve everyday practical problems.

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