Frequently Asked Questions

About UserTesting and User Research

A user research platform that gives you access to a large panel of users, on-demand. You get video of these users while they perform your specified tasks on your website or app, so you can see and hear where they get confused and frustrated.

Anyone involved in the design, development, or marketing of a website or mobile app. Seeing real people use your site or app lets you see where they have problems and how you can make it easier to use. Many of our clients work for design and optimization firms, and they test both client and prospect sites and apps. It’s a very powerful pitching tool to show videos of real people using a client’s property (followed by how you’d improve it).

In as little as one hour. Here’s the most common scenario: You request five tests—you’ll receive a couple of the results within the hour and all five within a few hours. One caveat: Requesting users with narrow demographics slows things down a bit because fewer users are qualified to do the test.

We recommend five per round of testing, since some usability experts say that you’ll discover most of a site’s problems with as few as five users. It’s better to do a series of small tests frequently throughout development, rather than a lot of tests at the end. That lets you identify problems early, when it’s easier to fix them. You can start testing as soon as you have concept sketches or wireframes.

About the Users

The users on our panel are typical Internet users, not usability experts. They are normal people who have been screened to make sure they articulate what they are thinking as they browse. Learn more about our user panel.

Sign up here to be a tester. If you are accepted, you’ll earn $10 for each website you test (unless the client isn’t satisfied with the results, in which case the entire $49 fee is refunded, including your $10).

You have two options: Tell them to go through the process of buying your product with a credit card, but tell them not to click the final “SUBMIT ORDER” button. Or, provide the user testers with a dummy credit card number that they can use.