TripAdvisor Traveler Rating:

3.05Cleanliness

5.05Location

2.05Rooms

4.05Service

2.05SleepQuality

4.05Value

3.05

“Good until the last night”

Nov 09, 2012D J, Sault Ste. Marie

We booked our stay in advance, and upon arrival asked about extending our stay an additional night - we were advised to wait until the last day, then to make the request -- by that time the room we were in was already booked & we had to change rooms. Which was a hassle, especially given that the room we were moved to had 2 Queen Beds and so there wasn't as much room for our play pen & for our toddler to move about (compared to the King Bed room we were originally in). Also, we quickly discovered that the room next to us had been assigned to wedding party guests who partied past 3am that night - even with a call to the front desk complaining about the noise. Neither my husband, daughter nor I got much sleep that night, thanks to our neighbors...

Read management response to this review.

Management response from HospitalityMgr, Manager

Dear D J,Thank you for your review. I have looked into your situation and the reason that you were not immediately extended for your third night in our Traditional King room is because it was sold out on your requested date. As such, we had offered to extend your stay in the room types that we had available on the third night of your stay, which included our Traditional Room with 2 Queen-size beds. Also, we apologize for the noise from your neighbours and I can assure you that our front desk staff tried its level best to keep the noise to a minimum. We look forward to hosting you in the future and will make sure that we assign you a Traditional King room on the 4th floor during your next visit. Yours in Hospitality,Mick AhluwaliaGeneral Manager
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