HEAT automatic email notifications not being sent

posted Apr 28, 2017, 2:47 PM by Peyri Herrera

When you open a HEAT ticket, and then when the ticket is closed, you are sent an auto-generated email notification with information from the ticket. At this time, the automatic email notifications are not being sent. This has been reported and is being looked at. For any ticket that was closed from 4/24 – 4/28/17, an email from Peyri Herrera with the subject line “HEAT Ticket Closed This Week” was sent to you today, April 28, 2017 at approximately 2:10 pm with details about the closed ticket. We apologize for the inconvenience and will let you know when this is resolved.