Defective products:

If you suspect the item you received is defective, please contact the manufacturer directly (check your user manual or paperwork included with your order) so that they can troubleshoot the item with you.

If it is determined defective, and it is prior to 30 days in your possession, then email Cusomer Service so we can 1) ship a replacement item and 2) provide return postage for the defective item. After 30 Days see 'Warranty' section below.