Unable to add storage or view subscription information on photoshop.com

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Removing Photoshop.com service category

I am unable to add storage or view subscription information on photoshop.com. When I click the "My Account" Link I see no place to view or modify my subscription. If I click the "Add Storage" link, a new window pops up and says "Loading subscription information" - and the system hangs there. Multiple computers, multiple browsers.

The first thing I'd try is clearing the flash cache. Go to this page in your browser:
http://www.macromedia.com/support/doc...
And click the Delete All Sites button.
Then try to load the Upload store again. If this doesn't work, please let us know right away and I'll escalate the issue.

I followed your directions and successfully deleted all sites from Flash. I then went back to the Adobe site, and the problem still remained. My Acrobat.Com subscription does show up, my Photoshop.Com subscription does not.