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Essexboy

Posted 24 November 2011 - 12:40 PM

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Stv73

Posted 25 November 2011 - 04:38 PM

Stv73

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Topic Starter

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30 posts

Alright. The Dr. Web Scanner ran for 13 hours! It listed each file as they were scanned, most followed with an "Ok". By some amazing coincidence, I came back to check on it after hours just in time to see that the green splash screen had returned, the CD drive popped open on its own and the system shuts down. I hope this is how it exits after a completed scan?

I booted into normal Windows with no Safe Mode or anything. No shut downs so far (about an hour), and Firefox isn't losing its default status anymore (it asked to be set to default the first time I opened it, but maybe its default status was lost before the scan). However, half my Start Menu is still missing. I'm not talking about shortcuts (those were restored with an earlier utility you had me use). I'm talking about the options under "Computer", etc. Perhaps this was also a one-shot change the malware pulled off before.

Stv73

Posted 25 November 2011 - 09:02 PM

New update: After a couple of hours of smooth sailing, I had a Google result re-direct. It started trying to load a URL that was something along the lines of "salarye.net" / (longer URL)

Firefox mentioned that the site needed "additional plug-ins" to view everything on the site, as it was still loading. I closed down Firefox ASAP and shut down.

Right before shut down, Windows started configuring an update. I was unsure if this was legit, because I didn't necessarily remember a Windows Update icon notifying me, so I powered down manually (even though it said not to). I re-booted into Safe Mode, and the Windows config tried to start up again. This is probably just me being paranoid, but I want to make sure that's not one of the possible subversions of this type of malware before continuing.

Note: It seems I can operate the PC normally, however, if we need to go forth with a solution in Windows instead of a CD boot.

* IMPORTANT - Disable your AntiVirus and AntiSpyware applications, usually via a right click on the System Tray icon. They may otherwise interfere with our tools. If you have difficulty properly disabling your protective programs, refer to this link here

Double click on ComboFix.exe & follow the prompts.

Accept the disclaimer and allow to update if it asks

When finished, it shall produce a log for you.

Please include the C:\ComboFix.txt in your next reply.

Notes:1. Do not mouse-click Combofix's window while it is running. That may cause it to stall.2. Do not "re-run" Combofix. If you have a problem, reply back for further instructions.

Please make sure you include the combo fix log in your next reply as well as describe how your computer is running now

Stv73

Posted 27 November 2011 - 04:11 AM

Stv73

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Topic Starter

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30 posts

I ran the Custom Fix. The first few xcopy commands returned a "access denied" message in the console box that opened for each one. I do not know if this botched the attempt. Note that I was not running OTL from desktop, if this is important (I have moved it to Desktop since). During the Fix, McAfee noted that a Trojan had been automatically removed.

The fix finished running and the machine rebooted. Upon start-up, checkdisk ran automatically claiming that the disk had to be checked for consistency. These were reported, among others:

several of these - Delete corrupt attribute record (128, "") from file record segment <number>

scanning unindexed files for reconnect to their original director

25 unindexed files scanned

25 unindexed files recovered

I do not know if this is because I shut the machine down at the beginning of a Windows update (mentioned in my previous post) or if it was because the fix went awry, but this log was produced after checkdisk completed and Windows booted successfully:

Files\Folders moved on Reboot...C:\Users\Steve\AppData\Local\Temp\FXSAPIDebugLogFile.txt moved successfully.File\Folder C:\Windows\temp\fla8847.tmp not found!File\Folder C:\Windows\temp\flaA05A.tmp not found!C:\Windows\temp\flaDF3E.tmp moved successfully.

Registry entries deleted on Reboot...

So I ran the Quick Scan in OTL (this time from Desktop) as you requested. During the scan, my McAfee chimed in noting that a Trojan had been removed, twice. Then, I got the log:

Then, I shut down my machine without running ComboFix. One of the programs Windows had to wait for to close before shutting down was called something like "AMD:AEC Capturing Window" and was followed with "this program is preventing Windows from shutting down". After a short delay, Windows managed to shut down.

So, my main question is, am I safe to proceed with the ComboFix instructions at this point? Also, if I can proceed, do I have to re-run the fix and start from the beginning because I shut down the PC?

Essexboy

Posted 27 November 2011 - 04:16 PM

Stv73

Posted 28 November 2011 - 07:56 PM

Stv73

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Topic Starter

Member

30 posts

Alright! All done. The system has been running for about an hour and nothing has gone wrong so far. I ran the OTL fix a second time, and then I ran ComboFix which completed successfully with no issues. Here are both of their logs:

Make sure a checkmark is placed next to Update Malwarebytes' Anti-Malware and Launch Malwarebytes' Anti-Malware, then click Finish.

If an update is found, it will download and install the latest version.

Once the program has loaded, select "Perform Quick Scan", then click Scan.

The scan may take some time to finish, so please be patient.

When the scan is complete, click OK, then Show Results to view the results.

Make sure that everything is checked, and click Remove Selected.

When disinfection is completed, a log will open in Notepad and you may be prompted to Restart.(See Extra Note)

The log is automatically saved by MBAM and can be viewed by clicking the Logs tab in MBAM.

Copy&Paste the entire report in your next reply.

Extra Note: If MBAM encounters a file that is difficult to remove, you will be presented with 1 of 2 prompts, click OK to either and let MBAM proceed with the disinfection process, if asked to restart the computer, please do so immediately.

Essexboy

Posted 30 November 2011 - 04:21 PM

Yep that is to be expected as IE was reset as your default during the malware removal

Subject to no further problems

I will remove my tools now and give some recommendations, but, I would like you to run for 24 hours or so and come back if you have any problems

Now the best part of the day ----- Your log now appears clean

A good workman always cleans up after himself so..The following will implement some cleanup procedures as well as reset System Restore points:

Run OTL

Under the Custom Scans/Fixes box at the bottom, paste in the following

:Commands
[resethosts]
[emptytemp]
[Reboot]

Then click the Run Fix button at the top

Let the program run unhindered, reboot the PC when it is done

Remove ComboFix

Hold down the Windows key + R on your keyboard. This will display the Run dialogue box

In the Run box, type in ComboFix /Uninstall(Notice the space between the "x" and "/") then click OK

Follow the prompts on the screen

A message should appear confirming that ComboFix was uninstalled

Run OTL and hit the cleanup button. It will remove all the programmes we have used plus itself.

We will now confirm that your hidden files are set to that, as some of the tools I use will change that

Click Start.

Open My Computer.

Select the Tools menu and click Folder Options.

Select the View Tab.

Under the Hidden files and folders heading select Do not show hidden files and folders.

Click Yes to confirm.

Click OK.

Your Java is out of date. Older versions have vulnerabilities that malware can use to infect your system. Please follow these steps to remove older version of Java components and upgrade the application.