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Wednesday, November 18, 2015

Pet-centric, Neighborly, Empathetic Service From Lorain, Ohio Team Member Helps Neighbor in a Difficult Time

Sometimes a neighbor writes us with a story that's so touching, there's just nothing more to say that hasn't been said. Such was the case when Valerie wrote to tell us about her encounter with team member Tammy at the Lorain, Ohio store:

One certain employee has gone above and beyond in customer
service. Her name is Tammy. My Jack Russell Terrier was injured and I was
facing having to put her down, which was utterly heartbreaking to me. She was my little girl. (I was told I couldn’t have any more children
so I got her and she filled that void along with the fact that she was my first
dog and I had her for twelve years). The
idea of her being in pain and the thought of having to let her go was far more
than I could emotionally handle. I came
in with her wrapped in a blanket, looking for a good soft food to switch her
to. Tammy saw that I was in a terrible
state and she quickly came to my aid.
She was very friendly and informative about different products. She also showed she had a genuine care for
animals by asking to hold my baby girl.
As she held my dog she spoke gently words of comfort, petting and soothing
her.

I was so touched that a stranger would show such care for my
baby girl and be so comforting and empathetic to my situation. My little girl has gone on to the Rainbow
Bridge, but every time I go to get food or supplies for my other dogs, Tammy is
always upbeat and ready to help with anything that’s needed. I just wanted to give her big kudos for being
an amazing, caring person and to say thank you.

Pet Supplies Plus

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