A better understanding among the public of the work of the United Nations and the Vienna-based organizations, as well as a high rate of client satisfaction with the VIC guided tours.

Work Location

Vienna

Expected duration

1 February - 31 December 2019Subject to availability of funds

Duties and Responsibilities

The Visitors Service of the UN Information Service in Vienna seeks to enhance public understanding of the work and role of the United Nations and its Vienna presence through guided tours and lectures. It welcomes more than 55,000 visitors per year. Tour guides come from a variety of geographical and language backgrounds, reflecting the diversity of the UN membership.

Guided tours are conducted by tour guides on a daily basis in accordance with the daily work plan and needs of the Service. A large proportion of visitors are children and young people. Tours currently on offer include a general “The UN in Vienna” tour for all audiences, , an inter-active tour for high school groups on the Sustainable Development Goals, special programmes for young children, and a focus tour on art in the VIC.

The contractor will, under the supervision of the Chief of Visitors Service, serve as a UN tour guide in Vienna. The contractor will carry out the following activities:

• Conduct guided tours through the Vienna International Centre for children and adults in accordance with given concepts/scripts for the different tour formats, • Provide visitors with basic facts on the United Nations as an organization and its presence in Vienna, • Explain exhibits and displays, • Provide up-to-date information on the work of the United Nations and its priority issues including the Sustainable Development Goals, • Answer questions about the United Nations, • Participate in promotional activities,If requested support the Service’s tour dispatching operation, • Perform other tasks as assigned by the supervisor,If requested travel to conduct official functions.

Additionally it is expected from the contractor that he/she:

• Shows professionalism in work and behaviour, Actively engages in teamwork to facilitate smooth tour operations• Attends formal training sessions and staff meetings, • Keeps him/herself informed on UN-related developments using the information provided by the Visitors Service, other UN sources and the media, • Maintains a minimum availability of one hundred weekdays during which he/she is able to conduct tours if required, • Uses resources provided by the UN in accordance with the UN standards and regulations.

Tour Guides may be photographed or filmed during the conduct of their duties. By signature of their contract tour guides give consent for UNIS Vienna to publish the resulting images for promotional purposes.

Qualifications/special skills

Competency: Professionalism, client-orientation and the ability to work in a team

Skills: Excellent presentation and communication skills; flexibility and good judgement

Experience: Good knowledge of the work and structure of the United Nations

Language: Fluent English and German; an additional language is an asset. Due to the current needs of the Service, native-level speakers of Chinese, Hungarian, Italian, Russian and Slovak are especially encouraged to apply.

No Fee

THE UNITED NATIONS DOES NOT CHARGE A FEE AT ANY STAGE OF THE RECRUITMENT PROCESS (APPLICATION, INTERVIEW MEETING, PROCESSING, OR TRAINING). THE UNITED NATIONS DOES NOT CONCERN ITSELF WITH INFORMATION ON APPLICANTS’ BANK ACCOUNTS.