Bank Timings and Operational Changes amidst the Covid-19 Pandemic

India has imposed a nationwide lockdown to curb the spread of the Covid-19 pandemic. Though banks are still operating, they have implemented several safety measures to protect their staff and customers. Nationally banks have reduced operational timings, decreased staff, and offer only essential services.

Changes in Banking Operations during the Lockdown

Here, in this guide, let’s take a look at how banking operations have altered because of the Coronavirus outbreak.

1.Banks to offer only Essential Services

The IBA (Indian Banks Association) has announced that banks will offer only a few services until the nationwide lockdown has been completely lifted. Essential services include:

Cash deposit and withdrawal

Cheque clearances

Government transactions and remittances

Customers are encouraged to visit the bank only when absolutely necessary. All other non-essential services have been temporarily suspended.

Services that have been temporarily suspended include:

Passbook updates

Foreign currency exchange

Delay in delivery of new cheque books, credit/debit cards

New loan sanctions and investments

To curb the spread of the virus, customers are encouraged to use ATMs for essential services like cash withdrawal and deposits. All ATM machines are frequently sanitized, and the premises are wiped down regularly.

2.Customers are encouraged to use Digital Banking

All banks have sent out emails, text messages to customers encouraging them to use digital banking channels.

Opt for digital payment methods like IMPS, NEFT, or UPI to pay your utility bills and other transactions.

3.Banks to Operate with Limited Staff

Banks have reduced staff capacity from 5 to 25% to reduce crowding and to practice social distancing, to curb the spread of the virus. The staff is working on rotational shifts until the end of the lockdown.

4.Face Masks a Must for Customers and Staff

All customers visiting the bank have to wear face masks. Most banks offer sanitizers for customers to clean their hands before they enter the branch. Additionally, all banks have instructed customers to stand in line while maintaining the required social distancing norms.

Not just customers, bank staff are also instructed to maintain hygiene strictly. Staff use face masks and gloves while sanitizing their hands regularly.

5.Social Distancing norms for Customers

Only a limited number of customers are allowed within the branch at all times. Generally, the number of customers permitted at a time is less than ten.

Which bank branches are open during the lockdown?

The IBA has stated that banks may decide which branches they want to keep in operation during the lockdown. The decision is made after consulting local and state authorities. Generally, banks in containment zones are not permitted to open, while other branches remain in operation. If any new area is classified as a containment zone, then all banking activities in that area may be suspended immediately.

Make sure to get in touch with your branch via telephone or reach the centralized customer care team of your bank to find out whether your home branch is open or not. If your home branch is not open, you can visit any other branch near to you, for essential services that cannot be done digitally.

What is the timing for banks during the lockdown?

Banks across the country have revised their operational timings amidst the Covid-19 outbreak. Generally, all banks remain open from 10.00 am to 2.00 pm on all working days till further announcements. However, the actual timing of your branch may vary. However, note that customers can continue to use online banking channels 24 x 7, as always.

Here is the updated list of bank operational timings for various leading banks.

Name of the Bank

Working Time

Axis Bank

10:00 am to 2:00 pm

Canara Bank

10:00 am to 4:00 pm

Citibank

10:00 am to 4:00 pm

Federal Bank

10:00 am to 2:00 pm

HDFC Bank

10:00 am to 2:00 pm

HSBC Bank

10:00 am to 2:00 pm

ICICI Bank

9:30 am to 4:30 pm

Indian Bank

10:00 am to 4:00 pm

Indian Overseas Bank

10:00 to 4:00 pm

IndusInd Bank

10:00 am to 4:00 pm

Karur Vysya Bank

10:00 am to 2:00 pm

Kotak Mahindra Bank

10:00 am to 2:00 pm

Punjab National Bank

Regular banking hours (after 11th May)

RBL Bank

10:00 am to 2:00 pm

State Bank of India

10:00 am to 2:00 pm
(in some states the operational timing is from 7:00 am to 10:00 am, whereas in others it is 8:00 am to 11:00 am)

Standard Chartered Bank

10:00 am to 2:00 pm

Tamilnad Mercantile Bank

10:00 am to 4:00 pm

Yes Bank

10:00 am to 2:00 pm

EndNote

Make sure to verify the bank timings before visiting your branch

We highly encourage you to carry out banking transactions from your home using digital banking channels. Visit your branch only when absolutely necessary. And, make sure to confirm the operation timings of your branch before visiting them. Don’t forget to wear face masks as you may not be allowed in without it.

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Last Updated: June 2020

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