We always forget our friends’ telephone numbers, and I don’t even want to talk about calculating any type of mathematics. Even with our smartphones, we still could not compete with a computer when data processing is the topic.

Computers are getting faster and faster, and much easier to use. We went from a basic mouse and pad with our computers to using our thumbs on touchscreens. And we are in search of more and much faster and easier ways of doing things all the time.

This is where Artificial Intelligence steps in.

We gave the smart machines a way to learn and be smarter which allows us to relax a little more and do our jobs a little faster.

Personal Virtual Assistants

We are all heading to having a personal Jarvis if you are familiar with Iron Man’s Jarvis assistant. Yes, we will be able to transfer all of our monitoring activities to our personal assistant.

Our personal chatbot is going to be able to monitor all our transactions and bills and give us a better insight of the actual situation, finance-wise, we are in.

Personal Virtual Advisors

With the ability to monitor and give us constant updates on our finances, a chatbot can advise us on our spending behavior.

They will help us to build and improve credit scores. They will be able to give us a solution on bettering our financial situations. And, with all of this information in their hand, they will find us the right credit card.

We don’t have the time now to do that for ourselves and search all the banks and find the right products that can improve our financial situations, but Artificial Intelligence-powered programs will do that easily.

Offer Security Online

With the use of Smartphones, security has increased in the past few years. And with the involvement of AI into our financial institutions, that will increase even more.

Let me give you an example with iPhone: We are storing a lot of personal data on our phone, and if we lose it, we could be vulnerable, and our identifications can be stolen.

But the good thing is that we have several protections at hand:

• GPS so we can track the phone
• A personal code to enter into the phone
• Protection from the manufacturer

In this case, Apple will block the phone if it gets in wrong hands. With this security option, at least we have the time to take the necessary measures to protect our finances.

The story is little different if we lose our wallet or purse, and with our credit cards, and without of our phones in reach, we are pretty vulnerable. We need to call our banks or run home and use our laptops to freeze our accounts. And this is the least of our problems, as we need to prove to the financial institutions that, in fact, we are who we say we are.

Additonally, with so many passwords, numbers and security words, we can end up with a big headache when trying to remember them.

Hopefully, with the use of Artificial Intelligence, all this will end, as all you need to do is scan your face and talk to your phone so it can recognize your voice.

AI Final Thoughts

AI ─ the final frontier ─ this is the moment of the human mission to explore the unknown digital world, to seek out new life and to go boldly where no man has gone before.

For more information on how to build your personal chatbot, visit us here at ChattyPeople and get started for free today!

Slack, it’s becoming more and more popular among companies and teams every day. It provides virtual offices in better and more organized ways.

How to Organize Your Organization?

It’s funny, but that’s the meaning of the word organization: a group of people to be organized under one roof so they can work productively.

The Slack platform is where work happens, as it’s a virtual office that allows your team to be more organized, in one place. They have revolutionized the way teams work, providing a unique platform where your team is connected and works together.

The Slack platform allows you to use applications within, which makes work more convenient and much faster than before. Instead of using more applications and opening a ton of tabs in your browser, you can simply integrate most of them inside the Slack workplace.

Here is a list of 6 Slack Bot Apps that can help your team to be more organized, increase productivity, and even save time:

1. Google Drive

A lot of us use Google Drive to store files online, share them and most importantly, we can access them from anywhere, and Google makes it pretty secure.

Today, we can install the App on the Slack platform, and it’s easier to share files with your teammates.

So, if you use Google Drive, this is the App you need to install within your Slack platform.

2. Baremetrics

Subscription Analytics

Insights

Notifications

All Within Slack

This application, Baremetrics, will provide you a method for monitoring your companies daily activities inside your workplace without switching between tabs and using more software that is needed.

And, the best of all, is that you can get instant updates on new customers, cancellations, failed charges, upgrades, etc.

Also, with this App, you can provide your team with daily, weekly and monthly reports on metrics like MRR, LTV and much more.

3. Sway Finance

If you are in need for more than stripe data, the Sway Finance Bot is for you. It will integrate your bank account and help you to monitor your expenses and check your balances.

4. Security Bot

It`s always good to try to be safer, and it will not harm you if you increase the safety in your digital workplace.

With the Security Bot, which is made by well-known MetaCert Company, it is focused on the safety of Chat Apps and will provide free monitoring on your Slack channels and remove any malicious links.

Additionally, it will give you a little piece of mind knowing that the Security Bot is within your Slack workplace.

5. Geekbot

Scheduling daily, weekly or biweekly meetings helps a lot for teams to stay more productive and transparent.

In these meetings, you can talk about your goals, what and who is working on what, and what the next project is.

Geekbot helps everyone to get updates for the current project, which makes it better and adds more productive employees to the business.

Now you can save some time and use Geekbot to send a questionnaire to your team members and get the updates of the project, which the bot will gather the data and share it through the channel.

Using Geekbot will help your business to grow, and it will increase the productivity of your team.

6. Giphy Bot

It`s always good to mix work with some fun. This bot will provide you with animations and a little charm mixed in with humor and will make your conversations more visual. Try it out!

Final Thoughts

We can do so much more with the use of chatbots, as they are fast, smart and growing from day to day.

Companies initially started selling from a store, then online, via mail; from physical to digital.

The retail segment has transformed in so many ways in the past 20 years, and now, the transformation upon retail strikes again.

What is the most crucial thing for digital transformation in retail?

Here is what we think is the game changer:

Facebook

♦ Facebook’s Platform

Facebook has the biggest user base out of all the sites on the internet. Facebook will help chatbots transform the digital way of shopping.

♦ Facebook’s Users

The number of users that Facebook has will become the number one reason for businesses to sell on their platform. With a wide range of audiences in one place, it is becoming the biggest Mall in the digital world. And, who would not want a prime store with this much traffic?

♦ Facebook’s Security

Security provided by Facebook is a big deal for everyone. To let others work on security and improve it without spending time and money on your side is a huge plus. That’s not all, with well-known payment methods, your clients will feel safe to make a purchase and become returning customers without any issues.

♦ Facebook’s Messenger

Messenger App is the most used chat application today, and Facebook is moving forward to monetize this App.

With the ability that Facebook provides to companies to launch their own chatbots into Messenger, it will provide a faster and better experience for the Millennials.

Furthermore, Facebook is changing the way we shop providing us with the One App for all.

Facebook planted retail seeds all over the internet, and all we need to do is to wait and see how they will grow.

What will Help Chatbots to Dominate the Retail Segment?

♦ Artificial Intelligence

With building smart chatbots that are able to learn and improve themselves, day by day, they will become top salesmen through time.

This ability given to a machine will change retail, for sure. Having a personal shopping advisor, that will be able to recommend products for your style, will be a lasting time saver.

♦ NLP Natural Language Processing

Giving the skill to a machine to talk like us, powered by AI, will change the way we look at machines.

Chatbots will soon mimic human-like conversations like never seen before and give us a more natural way to interact with them.

♦ The Beginning of How our Digital World is Changing

This is just the beginning of how our digital world will change. These smart machines will provide us a new way of shopping, and they will become our trusted advisors.

This opportunity created for the retailer will reach customers like never before and will give the reason for everyone to jump on the chatbot bandwagon because the time will come where retail will be entirely digital.

Final Thoughts with ChattyPeople

The year has not yet ended; don’t miss out on building your chatbot today.

Use all the strategies that you can think of to promote your chatbot, and give it awareness. Use followers of your brand to promote the chatbot through them. Get your chatbot’s information on the Facebook Bot Directory, as well.

2. Not Naming Your Bot

Giving your bot a confusing name or something similar to another bot of a well-known brand can confuse customers, and it will be hard to find your bot. Think carefully about your bot’s name, because your chatbot is an ambassador of your company.

3. Advertising Your Bot as Human

Trying to fool your customers that the chatbot is a live agent won’t work out. First of all, the fast responses from your chatbot can give your customers the suspicion that it is a machine behind the communication, not a human, after all.

Also, if your bot does not offer the correct responses, and you portray it as a human agent, that will look even worse for your company. Make sure there is always an option to connect to a human agent if the customer desires to do so.

4. Not Testing Before Launching

If you don’t do the necessary tests before launching your chatbot, it might give the wrong impression and build a bad name for itself and your company.

5. Not Applying Clear Information Text

Responding with text replies that are too long will misguide the customer, and he will lose interest in using it. Your chatbot should give a clear and straightforward answer with enough information to resolve the problem.

6. Not Pushing or Over Pushing Offers

Over-promoting your marketing campaign and bombarding customers with promotional items that are not tailored for everyone will end being considered “spamming your chatbot.”

At the same time, be sure to promote the correct offers to the right customers. Let your bot learn each customer’s preferences to do this efficiently.

7. Not Giving Your Bot a Human Touch

The biggest mistake is to give the chatbot liberty to do everything by itself. Human touch is still necessary for larger and more technical or personal issues. You need to provide your customers via your chatbot a way to be connected with a human when needed.

8. Not Solving The Entire Problem

Make the chatbot’s abilities transparent for the user. If you don’t provide the information of what can it do, the customer can get frustrated for not getting the needed information and will lose time. In the end, you may end up losing the customer, as well.

9. Building the Chatbot From Scratch

There are a lot of reasons why you should not start to build your chatbot from scratch, all on your own. Time and effort are two, and there are so many traditional uses of third-party companies that can be easily integrated with pre-built chatbot platforms.

Moreover, it’s easier and more efficient to integrate some of Google’s services from a pre-built chatbot platform, such as ChattyPeople, then develop some similar services for yourself.

Final Thoughts

Use this guide for a little guidance on what to avoid and what to concentrate on when building your chatbot.

Build a chatbot today, as it will help your customers, and provide a bigger audience for your brand.

ChattyPeople is here to help with building your chatbot for your business. Use our easy-to-use platform and capitalize on the free starter plan.

The purpose of conversational banking is to interact with a smart program that will help you get the information you need.

You can ask chatbots simple inquires about:

♦ Account information
♦ Balances
♦ Routing numbers

Plus, much more.

Why Use Chatbots for Banking?

Why, when we can get all that information via websites?

First of all, chatbots are fast. Yes, they are faster than humans, and they can find the answer and reply to questions even more quickly.

There is no more “thank you for your patience,” as we are receiving the information instantly. They can calculate and help you with decisions on things you might want to buy, give you a visual chart of your spending habits, recommend if that is the right thing to do, and if you can you afford to buy without future financial discomfort.

How Can Chatbots Work on Messenger?

Using chatbots provided for the Messenger platform is more convenient because it’s faster. But if your Facebook account is not linked to your bank account, for example, your chatbot will connect you through Yodlee which is a Software Company that develops an account aggregation service.

A few things you can use Yodlee for:

♦ Credit card balances
♦ Bank statements
♦ Travel rewards

Several companies specialize in improving the banking experience and have developed Artificial Intelligence to provide a better customer experience.

One of these companies is Clinc, a company stationed in Ann Arbor, Michigan. Clinc is founded by AI and Systems Research Professors from the University of Michigan: Professor Jason Mars, Professor Lingjia Tang, Dr. Michael Laurenzano and Johan Hauswald.

Back in September, Clinc created the Finie bot ─ a name created by combining “Finance” and “Genie.” Clinc is aiming to be the brain behind the banking services for delivering interactive customer experience through intelligent machines.

Final Thoughts with ChattyPeople

From branches to ATMs via Apps and chatbots, this is the direction of the most powerful industry in the world, “Banks.” And it will be for everyone.

Retention rates are vital, especially with chatbots. Primarily because chatbots my act smart and technology is providing them with more human-like interactions, but they still are not humans.

Chatbots can’t see if the customer is satisfied or not, so you have to find a way on how you can learn if the interaction went well.

To help, here are several tips on how you can improve chatbot retention rates:

Set Customer Expectations

Customers, in general, intend to remember bad experiences over the good ones. That is why you need to provide realistic information on what you are able to provide to your customers.

If you are selling online, give yourself time for errors, such as other companies that you use to deliver a package, for example. Give your customers detailed information on when they can realistically expect a delivery and which company will provide that service, such as USPS, FedEx or UPS. Additionally, give them tracking information. With this option, you will give them information up-front of what to expect.

Use the Words They Love to Hear

You should know your audience and be prepared to provide the words that they want to hear. If you are selling surfboards, for example, you don’t want to use the phrases like “Yes Madam” or “Yes Sir.” You are dealing with a more energetic group of people that are thrill chasers, so you need to address them in a way that feels natural to them. Be sure to learn your audience and give your chatbot the acceptable language for your customers. Some words encourage the customers to buy, some may not.

Take Advantage of Your Products’ Power

When you have a unique product, you will feel the excitement; show that excitement you have for your product and spread it via the chatbot and represent it to your customers. Increase the conversion flow with something different.

Make It More Personal

You need to care for your customers, and you need to show them, so they know. You need to find ways, and by putting yourself in the shoes of the customer, you will see if some ideas are okay to implement, or not.

For example, you can send them a happy birthday message and even a coupon just for them. With this kind of activity, you can even utilize reciprocity and gain more loyal customers.

When you find out that they received the product, ask them if everything is okay with the order. In this way, you will give the chatbot a better relationship with the customers. Build trust through relationships.

Implement Customer Feedback Surveys

This is a convenient tool; with feedback and surveys made through the chatbot, you can collect so much valuable information.

With the information gathered, use it to improve your business and the interaction between the chatbot and your customer.

Be the Expert They Want You to Be

Provide customers with a chatbot expert, mentor your chatbot, widen its knowledge base, and put your experience to it. Customers will expect you to do that.

Final Thoughts with ChattyPeople

When working with people, there are always ways to make a mistake, so all you can do is to provide the best customer service that you can, and you should improve on it all of the time.

Use our platform here at ChattyPeople where you can easily update the database of your chatbot with new ideas of how it should interact with your customers.

What was the point of implementing chatbots into our digital world?

It all started with improving customer experience, simplifying the way customers can reach information, and solving their problems.

It all began with the idea to improve old and very frustrating ways of customer support, such as 1-800 phone calls.

Here is a different perspective and a list of 10 benefits of how chatbots will surprise you and what they will become:

1. Different Ways of Representing Your Company

We all remember the history of how a company used to represent itself to the public. It started with business cards, went to building websites, and now we have a new opportunity to do even more, through a chatbot.

2. Chatbot is Your Second Logo; Make it Right

Chatbots are your representatives in the digital world; you want to make yours different from other chatbots in a way that will show your brand off ─ the way you intend it to be seen.

3. Attract More Millennials

Millennials are in constant search of new technology, and they are really quick in adapting to new things.

This is the reason why they love dealing with chatbots more than people. Also, they were born surrounded by computers, so it’s natural for them to see new technology all around them.

Millennials are the consumer today, and it’s a big plus to have a channel that will attract more of them.

4. Problem Solvers

With the data in arm’s reach and improvement of AI, chatbots will become problem solvers. They can calculate and search quicker than humans can, so this is one big surprise we are going to get in the near future.

5. Brand Ambassador for Free

Give your best to make your chatbot as unique as possible and it will become a celebrity. And, it will promote your company for free.

We all have noticed that the App stores are over-filled with useless Apps. With chatbots, Apps will be even more meaningless, and this is a change that is going to happen soon.

7. Natural

They came to our digital world and we are okay with them as we were waiting for chatbots to happen.

Also true is that we are waiting for a replacement for customer support agents. Chatbots will not show frustration, and with their professionalism, they make customers feel that the company cares for them because of the good job that they do.

8. No Coding Needed

A program that requires no coding to be built is a big surprise. You can use an easy-to-use platform and make yourself a chatbot quickly.

When I say no coding, I mean that they, the chatbots, are pre-coded and you don’t need to code, at all, to get an end result ─ your chatbot. The platform does all the hard work for you.

9. Easy-to-Access Information

With the use of one chat platform, we can access much quicker and easier information, and even shop faster than ever before.

No more phone calls or installing an App ─ just use the chatbot and order a pizza, for example.

10. New Industry

With the creation and implementing of chatbots, especially into the Messenger platform, Facebook made a new direction in the digital world that will create new careers for people to pursue.

The internet has helped us in so many ways from creating jobs out of thin air to allowing business to grow, and this is the next stage of creating jobs for people.

Final Thoughts

When things looked simple enough, chatbots proved us wrong and gave us a new way of how business should work.

Be prepared for the “Next Big Thing” ─ a chatbot ─ and start building your own today.

Chatbots are becoming representatives of brands, and they will become the Logo of every brand, as well.

What is the common thing that connects chatbots with a Logo? Or, to a brand? To see the connection, we need to go back and look at how the Logo has become what it is today.

What is a Logo?

Companies started to use Logos to aid and promote instant public recognition.

It is a symbol that represents the company and what they do. It could be a symbol that gives you association of some company product or a company motto of what is behind their product.

For example, Nike and their slogan of “Just do it.” Whenever you see Nike’s logo, you have the slogan in your mind. Or, if you see their Logo with “Just do it” you know it’s Nike. And, the funniest thing is, that it has nothing to do with shoes; it’s the purposes of the company and what you can do with their products.

The Logo of one company becomes a distinct representative of the company, and the ones that build strong Logos with a strong story to tell behind it, become the most powerful brands in the market.

The era of creating Logos and designing them started in the 1870s. If a Logo is a symbol that gives us an association with some company, that is what a chatbot will do.

Companies will provide unique names and purposes of what their chatbot will be, and what it will do for us.

Chatbots will become the company’s first contact with the customer. They will represent what you can do for your customers and what you are selling. They can provide customer support or help them to shop. But, either way, they will be the first thing that consumers will see and use.

This is the opportunity for new startup companies to achieve much more and much faster than before.

How?

Think of some businesses that currently don’t have a chatbot within Facebook Messenger and what you can provide to the people with one.

For example: When I want to order flowers, now, I know that 1-800Flowers is on Messenger and I’m already thinking about them. Therefore, I will use their chatbot to order flowers and not go to any other company.

Mark Zuckerberg was even joking that you don’t need to call 1-800Flowers anymore ─ you can just use their chatbot on FB Messenger.

The Difference?

One of the differences between a Logo and a chatbot will be that Logos are more visual then chatbots. We see them all the time.

With the chatbots, it will be little different, as we can find the chatbot through a quick search in Messenger by their name.

So, well-known companies will probably give the name of the chatbot as the name of the company, and this is because they already have a significant client base.

Therefore, as I said before, this will be a tremendous opportunity for startup companies who can gather more audiences with their strong and catchy name of their bot, and of course, with the things that they can do for the people.

It all started with improving the way how companies serve people. Customer Service is the most common use of chatbots, and people are satisfied that companies provide them with the opportunity to be reached 24/7.

With integration into Facebook Messenger, Messenger will become “The next internet platform,” and chatbots will become the next websites.

There are changes in how we are going to use chatbots over a regular App or a website. Chatbots are becoming the soul of websites, as companies using chatbots give their websites a way to interact with customers, in comparing with how we are using the websites now, with one way of interacting.

If we go back and remember how the internet started, you will see that something similar is going on right now.

With the creation of the World Wide Web and the internet, we found an opportunity to create a new world, the Digital world. Inside that Digital world, we found ourselves to coexist and interact with each other; we opened a way to represent ourselves through zeros and ones.

Then, we faced a problem, which is “Data.” We started to upload pictures, play online games, and much more, and with doing this, we were in need for a bigger hard drive and better memory capabilities for our devices.

With the improvements of Cloud-based tools that we use now, we won’t need that much memory on the devices that we are using. So with the use of chatbots, we wouldn’t need the installation of anything as it will all be inside Facebook’s database and Facebook via Messenger will be the channel that we will use. It will become the most-used channel that will provide us with everything that we need, and it will work much faster than before.

Let Me Put it This Way: One App for Everything

Most of the chatbots will be found through the Facebook Messenger App. So, the opportunity to build another world inside a world is going to become a reality soon.

Soon, we will start developing all kinds of chatbots that will have the same purpose as the Apps of today, and they won’t be just Customer Service Agents.

Let me give you an example: We have a phone that has limited memory, and now we go into the App store and search for the App we need. Then, we are downloading the app and installing it on our phone, and after this process, we are going to start to use that App.

When we run out of phone memory, we are buying a new phone with more memory. So, what we will be able to do instead of going into the App store is that we will search Chat App through Messenger and start using it instantly.

We can shop, pay bills and do everything that we did before, just inside the Messenger App.

No Boundaries

When we fly on a plane, and we press a button above our heads, a flight attendant will show up and ask us how they can help. Or, when in a restaurant, you have a waiter and ask them to bring you something.

This will change by crossing the boundary that companies like Amazon, Google and Apple did with the ability to take chatbots out of the digital world and bring them into the physical world, by giving them bodies.

Imagine shortly that we will have chatbots in every restaurant and in any physical store. Yes, I’m talking about devices with Alexa, Siri and Hello Google.

With the use of this technology, there is no limit, as we soon will have personal robots, new home phones and much more.