Hello. I've got a problem with a Zoom r16 that I'm using as an audio interface. Basically what's happened is that even though it is plugged in to the USB and turned on, when i open up cubase it says the the audio inputs and outputs are 'Not Connected'. It's always been a bit of a problem but restarting the computer used to sort it out, but now nothing I do/try seems to be working. Last night I updated cubase and that fixed the problem, but then cubase completely crashed and when I turned the computer off and went back on it later, the problem came back. I've got the latest drivers for the r16 (as far as I know). The computer I'm using runs windows 10 and the drivers for the r16 haven't been updated since 2013 and that could be something to do with it, but then I've had it working on windows 10 before.

One thing I've noticed is that when it does work, the r16 reads 'Sample Rate: 44.1kHz', and '96kHz' when it doesn't work (which is all the time now). Does anybody know how I might be able to get this thing wokring again?

Hi. I'm using artist 8, USB 2.0, I'm not sure on the PC specs but i know it's pretty powerful and I don't know the e-licenser version (how do I find that out?)

I was thinking that the r16 might not be supported on windows 10, but I've managed to use it on windows 10 before, although it's never run every time since the PC was upgraded to windows 10. I've contacted zoom anyway so let's see what they say

Ben8010 wrote:Hello. I've got a problem with a Zoom r16 that I'm using as an audio interface. Basically what's happened is that even though it is plugged in to the USB and turned on, when i open up cubase it says the the audio inputs and outputs are 'Not Connected'. It's always been a bit of a problem but restarting the computer used to sort it out, but now nothing I do/try seems to be working. Last night I updated cubase and that fixed the problem, but then cubase completely crashed and when I turned the computer off and went back on it later, the problem came back. I've got the latest drivers for the r16 (as far as I know). The computer I'm using runs windows 10 and the drivers for the r16 haven't been updated since 2013 and that could be something to do with it, but then I've had it working on windows 10 before.

One thing I've noticed is that when it does work, the r16 reads 'Sample Rate: 44.1kHz', and '96kHz' when it doesn't work (which is all the time now). Does anybody know how I might be able to get this thing wokring again?

Hi Ben8010, I now have the same problem as you when running my Zoom R24 through Cubase LE AI Elements 8 using WIN 10. I initially had everything working OK but sometimes the same problem as yours would occur. I rebooted my laptop and re-installed the Zoom driver and everything worked again - for a while. Since then I have tried to connect my electric piano to Cubase on the laptop using a midi in & midi out cable - After a lot of jiggling around I was able to record (I think) because the midi dots appeared on the track and the lights were moving in time but couldn't get it to play back. I have since tried to go back via my R24 as an audio interface but Cubase does not now recognise the Zoom R24 any more. Any ideas? Or can anyone else help???

HI Ben8010, I think I have solved my problem - which was, by the way, identical to yours.Took my laptop to the repair shop and explained the problem as I saw it. We discussed the Cubase system requirements vs my installed system and decided to increase my laptop's memory. The repair guy added another 4GB of memory - cost £25.00 and it seems to have solved my problem - fingers crossed.

Was your issue ever resolved? I have a near identical situation (with TWO R16s now!). First one started exhibiting behavior of switching from 44 KHz to 96KHz when connecting to Reaper in Audio Interface mode. DAW will no longer connect to R16 in audio interface mode. Sent it in for repair. Waste of time. They 'cleaned the jacks' and sent it back. Bought a second one. No problems for a year. Then last Friday - same thing.

One interesting note - On Friday my DAW locked up during an attempt to select the R16 from Reaper. I unplugged/replugged the USB cable (maybe a bad idea) with no change. After reboot of R16/laptop, the 2nd R16 is now switching from 44 to 96 every time I try to connect from Reaper.

All other functions working in both units, but this issue makes it impossible to add tracks to a project through my DAW.

Has anyone found a real solution to this problem? I am having the same issue, except I have never been able to get Cubase to work with my R24. The screen on the R24 changes from 44.1 kHz to 96kHz as soon as I select the Audio I/F option. Cubase sees it and the driver shows up when I try to add a channel, but even though it is in the list as an option clicking it does nothing. The audio device column remains showing Not Connected. I have tried reinstalling the drivers a couple of times and that has not helped. I am using Cubase 8 LE on Windows 10 through a Razer Blade.

I've been battling this for a long time with the Zoom R16 and Sonar and Reason.

For a long time it seemed random and eventually it would just jump straight to 96Khz as soon as I plugged it in. It used to switch to whatever sample rate the software was using but eventually it just got locked on 96 Khz...which neither software would recognize.

The only fix I've been able to find to override the R16 is installing ASIO4All.

Count me in as having this same issue. Updated my OS to Win 10 a while back but hadn't been using my recording stuff. Recently tried to get back into it and have hit a total road block with getting my Zoom R16 to work within Cubase. Simply is not recognized. Changing from 44Khz to 96Khz, same as several of you. Tried to driver reinstall, everything else I could think of or find on the web. Nothing's working.

If anyone is still having a problem I found a fix that works for me.
I've only just bought an r24 and plugged it in this morning but seemed to have the same issue as others.
I've only spent ten minutes on the problem so haven't found the best perfect solution, just one that works.

Please try this.
Plug in your device.
Go to sound in control panel and set internal soundcard to Windows default. (I did both playback and record to be sure) apply settings
Now load cubase, you should now have full control of the zoom.

Seems somehow Windows does not fully release the hardware and it should.
youll need to do this every time and/or set the device to disabled which windows should remember
Be great to hear of this is helpful for anyone else

This is frustrating and Im considering to try a more easy recording software. I Don't blame steinberg for this, but I cant' make this work.
Have Asio driver r16 see attachment, but the damn thing won't connect.
I'm probably doing something wrong and Im a noob, but if someone have anything else to add I would be glad.

Guys, I don't know why this doesn't by automatic. My R24 worked normally before reinstalling a win10 but I had the same problem after instalation. To cut the story. As you remember, we weren't able to use winamp, youtube while working in Cubase...no sound, and nothing was happening with sound, because priority was on Cubase, normally. And every time I was listening the music on my speakers/outputed from the R24 on winamp aimp etc, when just started the Cubase, the audio priority was switched to Cubase. But now, it doesn't.

So, just do what Stupink said.

Disable your the input and the output on your audio interface in sound control setup (down right corner), and that's it! Switch it to digital output in playback, and disable it in recording devices, and everything's fine!

I used an R16 for years - but more as a feild recorder . . . I'd record to the sd card - then later import it to cubase (I always got some weird driver update error). . . I had two - and synced them (master/slave) and Imported multiple files

Hi, I have a question about Zoom R16. And couldn't find any information regarding it. AudioTarzan said something related but I'm not sure. I'm thinking of buying Zoom R16, but I need to know if using Zoom R16 as an audio interface supports multi-client asio driver. What I mean by that is, can I use a DAW(cubase, ableton live etc) and for example listen something on youtube on a browser at the same time?