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Move-In & Move-Out

Rent & Living in the Unit

Utilities & Parking

Repairs & Maintainance

Frequently Asked Questions

Below is a list of the more frequently asked questions by tenants and prospective tenants. We have tried to provide clear answers, but if you need more detailed explanations, or have a question which is not answered here, please feel free to contact us by email or phone.

What exactly does “ALL UTILITIES AND WIFI” include?

University Hill Apartments pays for heat, hot water, cold water, electricity, and WIFI Internet. To be clear, the only responsibility of the tenants would be cable TV (should you decide to get that) as well as coin-op laundry in select units.

What are the application fees, signing fees, and administrative fees?

ZERO, ZERO, and ZERO. We do not collect any extra fees at lease signing. We don’t even ask for first or last month rent upfront. Simply provide us with a refundable Security Deposit equal to one month’s rent at lease signing and the apartment is yours.

What are the lease terms?

Our typical leases are a little shy of 12 Months.
However, we do offer 10 Month leases for a small premium.

Will you send me a bill each month for rent?

No, rent is due at the beginning of the month and a bill will not be sent. Please be mindful of late fees and our 5 day Grace Period.

What furniture is included, and what does it cost?

All of our apartments come furnished with a very nice Bed, Desk, and Executive Leather Chair. With the exception of our studio apartments, you can even expect awesome Leather Couches, Marble Coffee/Side Tables, and even Dining Tables in some units. There is ZERO cost for our furniture package.

Do my roommates and I share one lease?

Yes, our leases are joint and several. That means you and your roommates will sign the lease together. If you cannot all come in at the same time, it is alright for some roommates to add their signature at a later date. The entire lease process can also be done via email if preferred and sent in separately. Please keep in mind you are ALL jointly responsible for the legal contract.

What if one of my appliances stops working? Also, do you charge for maintenance?

University Hill Apartments offers free maintenance service for ALL items included with your apartment. Our dedicated and knowledgeable maintenance team is at your service. The only reason you would be responsible for the cost of repairs is if something breaks due to your negligence. If it not your fault, it is OUR problem. That being said, it is your ultimate responsibility to let us know right away if there is a service issue so that we can properly address it. Although we do think we are good, we are not mind-readers!

When can I sign a lease for the next school year?

TODAY! Please call our friendly leasing staff and setup an appointment to tour our properties. We will then take you through the steps which include sending us a complete application along with a copy of your driver’s license or main passport page. A lease will then be drafted and we will send it your way. If you are a group, each person must complete this process.

Can I rent an apartment without touring it?

Sure. Many students do that. Our website is very extensive and includes pictures and detailed floorplans so that there will be no surprises when you arrive to your new home. The rental process can be completed electronically once you are in touch with one of our leasing staff.

When is the deadline to turn in applications?

There is no deadline. Availability is based on a first-come, first-serve basis. A signed and fully executed lease actually reserves your apartment.

Does an application guarantee a spot?

No, only a fully executed lease agreement guarantees a spot, not an application.

Will my Financial Aid cover my rent?

Please review any documentation concerning grants, loans, or scholarships with the financial aid office. Most loans that would cover on-campus housing should cover or come close to completely covering University Hill Apartments. It is ultimately up to you to do that research!

What do we do with our Garbage?

You are responsible for removing trash/garbage to the curb on your designated Trash Days as stipulated by the City of Syracuse. All garbage must be contained in 13 Gallon trash bags and sealed tight. No loose garbage will be collected and we would hate for the City to fine you for not adhering to these guidelines.

How does parking work?

Every location has a different situation, so please check with the office!

If there housekeeping?

No, you are responsible for the cleanliness of your own apartment. We can recommend a very responsible and reasonable cleaning service if you desire.

Do you allow Pets?

That is determined on a case-by-case basis. Typically, we do allow dogs that are less than 30 lbs when fully grown, as well as cats. There is a monthly fee involved, so please ask the office.

Is Alcohol allowed?

We respect all federal, state and local laws – so should you. However, large quantities, ie. Kegs, party balls, etc are prohibited at all times including consumption in public areas.

When can I expect to receive my security deposit back?

Your security deposit will be mailed 30 days after the official lease end date. Please be sure to provide us with your forwarding address upon your move-out inspection.

What is the Move-Out Procedure?

Please see the detailed checklist found under the Documents section of our website. We have left no stone unturned!

Rent & Living in the Unit

Do you accept pets?

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Are stoves and refrigerators included with the unit?

Lorem Ipsum is simply dummy text of the printing and typesetting industry. Lorem Ipsum has been the industry's standard dummy text ever since the 1500s, when an unknown printer took a galley of type and scrambled it to make a type specimen book.

What's the procedure for renting an apartment with a roommate?

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What fees are required for move-in?

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If I move-in mid-month, is that when I pay my rent each month?

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What is the procedure for moving out of my unit?

Lorem Ipsum is simply dummy text of the printing and typesetting industry. Lorem Ipsum has been the industry's standard dummy text ever since the 1500s, when an unknown printer took a galley of type and scrambled it to make a type specimen book.

What if it’s only a roommate moving out?

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Utilities & Parking

Do you accept pets?

Lorem Ipsum is simply dummy text of the printing and typesetting industry. Lorem Ipsum has been the industry's standard dummy text ever since the 1500s, when an unknown printer took a galley of type and scrambled it to make a type specimen book.

Are stoves and refrigerators included with the unit?

Lorem Ipsum is simply dummy text of the printing and typesetting industry. Lorem Ipsum has been the industry's standard dummy text ever since the 1500s, when an unknown printer took a galley of type and scrambled it to make a type specimen book.

What's the procedure for renting an apartment with a roommate?

Lorem Ipsum is simply dummy text of the printing and typesetting industry. Lorem Ipsum has been the industry's standard dummy text ever since the 1500s, when an unknown printer took a galley of type and scrambled it to make a type specimen book.

What fees are required for move-in?

Lorem Ipsum is simply dummy text of the printing and typesetting industry. Lorem Ipsum has been the industry's standard dummy text ever since the 1500s, when an unknown printer took a galley of type and scrambled it to make a type specimen book.

If I move-in mid-month, is that when I pay my rent each month?

Lorem Ipsum is simply dummy text of the printing and typesetting industry. Lorem Ipsum has been the industry's standard dummy text ever since the 1500s, when an unknown printer took a galley of type and scrambled it to make a type specimen book.

What is the procedure for moving out of my unit?

Lorem Ipsum is simply dummy text of the printing and typesetting industry. Lorem Ipsum has been the industry's standard dummy text ever since the 1500s, when an unknown printer took a galley of type and scrambled it to make a type specimen book.

What if it’s only a roommate moving out?

Lorem Ipsum is simply dummy text of the printing and typesetting industry. Lorem Ipsum has been the industry's standard dummy text ever since the 1500s, when an unknown printer took a galley of type and scrambled it to make a type specimen book.

Repairs & Maintainance

Do you accept pets?

Lorem Ipsum is simply dummy text of the printing and typesetting industry. Lorem Ipsum has been the industry's standard dummy text ever since the 1500s, when an unknown printer took a galley of type and scrambled it to make a type specimen book.

Are stoves and refrigerators included with the unit?

Lorem Ipsum is simply dummy text of the printing and typesetting industry. Lorem Ipsum has been the industry's standard dummy text ever since the 1500s, when an unknown printer took a galley of type and scrambled it to make a type specimen book.

What's the procedure for renting an apartment with a roommate?

Lorem Ipsum is simply dummy text of the printing and typesetting industry. Lorem Ipsum has been the industry's standard dummy text ever since the 1500s, when an unknown printer took a galley of type and scrambled it to make a type specimen book.

What fees are required for move-in?

Lorem Ipsum is simply dummy text of the printing and typesetting industry. Lorem Ipsum has been the industry's standard dummy text ever since the 1500s, when an unknown printer took a galley of type and scrambled it to make a type specimen book.

If I move-in mid-month, is that when I pay my rent each month?

Lorem Ipsum is simply dummy text of the printing and typesetting industry. Lorem Ipsum has been the industry's standard dummy text ever since the 1500s, when an unknown printer took a galley of type and scrambled it to make a type specimen book.

What is the procedure for moving out of my unit?

Lorem Ipsum is simply dummy text of the printing and typesetting industry. Lorem Ipsum has been the industry's standard dummy text ever since the 1500s, when an unknown printer took a galley of type and scrambled it to make a type specimen book.

What if it’s only a roommate moving out?

Lorem Ipsum is simply dummy text of the printing and typesetting industry. Lorem Ipsum has been the industry's standard dummy text ever since the 1500s, when an unknown printer took a galley of type and scrambled it to make a type specimen book.