Repairs responsibility

The Housing Investment Service Repairs and Maintenance section is responsible for day to day repairs. The repairs service is provided by our partner organisation, KWL and a number of other specialist contractors. Both ourselves and our contractors do our best to complete all repairs on the first visit however this is not always possible and a further visit or follow up work may be required. If the work cannot be completed in one visit the contractor explains what needs to be done next and makes arrangements with you for further visits. If a repair is needed because of negligence, intentional damage or misuse, you may be charged for the repair.

To sign up

Select the button above, this takes you to Housing Self Service. On this page select 'Sign in to view and report a repair'.

Enter the information requested. This includes your unique payment reference number, this is on your rent card and rent statements.

If when asked you select email as your preferred contact method, your user details and passwords will be emailed to you straight away and you can immediately start to log or check your repairs.

If you select letter as your preferred contact method, letters containing your user details and passwords will be sent separately to your registered address within 10 working days.

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