Error: Error generating word document. The remote server machine does not exist or is unavailable when generating a simple mail merge.

When generating a simple mail merge, some users receive a "Error generating word document. The remote server machine does not exist or is unavailable" error message. This happens on select machines only.

Article
Number:45840

Products:

Raiser_s_Edge_RE

Let's try each of the following steps in order until the issue is resolved:

Close all open Word documents. If you have run the merge recently, the file may still be open.

If you are also receiving the "Opening this document will run the following SQL command: Select * From 'MAILDATA' Data from your database will be placed in the document. Do you want to continue?" error, refer to BB397436.