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FAQ

Atomize can't be recognized by the MOD

The MOD keeps asking "New coil (+)" or "Old coil (-)". It can't detect the atomizer due to the short circuit of your tank or your MOD.

Suggestions & Solutions

· Please use a pin to stick on the 510 connector to see if it can be fixed or not. If problem still remains please refer to next step.
· Please try other tanks or coils with your MOD and try the same tank on other MODs to check if they could work fine, so as to confirm whether the problem is in the tank or the MOD.
· If it is the MOD issue, please try to upgrade the firmware of the MOD.

After sales service

OneVape guarantees that we will offer product maintenance for free from the date of purchase through the warranty period.

The necessary conditions in the warranty for free service include

a. The product is used normally and faults are not caused by human error since date of purchase and are under the warranty period.

b. Non-human error faults that are not caused by unauthorized disassembly and non-official-guided refit and extra installation.

c. The series number, factory label, and other marks are not damaged in any way.

d. User must provide effective proof of purchase, order receipt, and order number.