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Payments

If you need to cancel your order, please do so within 24 hours of your purchase.

Only one coupon can be used per purchase!

Returns & exchanges

I gladly accept returns and exchanges

Contact me within: 14 days of delivery

Ship items back within: 30 days of delivery

I don't accept cancellations

But please contact me if you have any problems with your order.

The following items can't be returned or exchanged

Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:

Custom or personalized orders

Perishable products (like food or flowers)

Digital downloads

Intimate items (for health/hygiene reasons)

Returns and exchange details

Refunds are on a case by case basis. If you're unsatisfied with your order, please contact us so we can work something out!

Shipping policies

Please make sure your address is correct before submitting your order. Ella Couture is not responsible if a package is returned due to an incorrect address. If a package is returned because of this, the buyer is responsible to pay fees to re-ship.

USA ORDERS -
Orders in the USA take about 1-2 weeks (not counting holidays) depending on where you are located in relation to me. Domestic orders come standard with tracking and will update 24-48 hours after your order has been shipped.

When an order is marked shipped, it is out of our control and becomes the responsibility of the USPS. If there are any delivery issues, please contact your local post office to help you figure out any issues that you may face. We will do our best to assist in any issues that may arise.

INTERNATIONAL ORDERS -
Orders in the USA take about 10-15 business days (not counting weekends or holidays) depending on where you are located in relation to us.

The buyer is responsible for all customs charges that may be incurred.

We take intellectual property concerns very seriously, but many of these problems can be resolved directly by the parties involved. We suggest contacting the seller directly to respectfully share your concerns.