Pharmaceutical

Learn how Interfacing can help make your business better.

BPM consulting for Pharmaceutical Manufacturing Process

Every aspect of the pharmaceutical manufacturing process must be controlled and monitored. In order to ensure the integrity of the enterprise and to maintain quality assurance, the implementation of standards such as ISO 9000 must be pursued. This means installing efficiently designed processes throughout the operation from product development, to supply chain and shipping. By adopting a strong, process-centric culture, your company can smoothly transition from chaotic and ad hoc management systems to a smooth running operation that will increase profits.

Richard Hughes

Director of Finance, Pepsico

The integration of our internal audit objectives within our business operations is a novel approach that has exceeded our highest expectations in terms of the effectiveness of our compliance initiative. The Global Control Standard implementation program has allowed us to promote a culture of governance and process improvement across the organization.

Andrea Pierce

Business Applications, San Francisco Public Utilities Commission

Enterprise Process Center is easy to use, requiring little or no training for rollout therefore lowering resistance especially by our non-tech employees.It also allows us to easily train new employees with the knowledge relevant to their roles and responsibilities.

Alfonso Velázquez Tavira

PWC BAS Manager, PricewaterhouseCoopers

All of the BPM suites we considered had functionalities that didn’t meet UNAM’s present needs. With Enterprise Process Center (EPC) we chose which modules we needed to address the problems we were facing currently, with the flexibility to extend in the future as UNAM’s process maturity grows.

Mike Hutchinson

VP & General Manager of IMS Worldwide, Unisys

Enterprise Process Center has helped us roll out a process-based methodology globally so our people provide consistent service and support no matter where in the world. We believe this product has given us a significant competitive advantage while improving relationships with our clients.

We have been working with Interfacing Technologies since July 1998. Integrating business units, by aligning practices between different sites, has been facilitated by being able to link all our processes into one integrated framework shared by all managers. We are counting on FirstSTEP to enable us to simulate anticipated business volumes and efficiently prepare for and manage our growth with tailored action plans.

Dave McCloskey

North American BSM Leader, Equifax

The EPC is allowing us to fill in process gaps that standard flowchart tools could not.

Control Officer Team

Pepsi-Cola

Our auditors gave us excellent feedback on the use of the EPC as part of our GCS implementation initiative. They were particularly impressed with our ability to identify controls and relate them to risks prioritized with the Risk Matrix. They have since recommended our approach to internal GCS compliance as best-practice for other PepsiCo plants.

Global Technologies Operations Office

Equifax

The EPC is an integral tool to enable the delivery of our Global Service Management strategy.

Mike Hutchinson

VP & General Manager of IMS Worldwide, Unisys

Our search produced approximately 35 companies that looked promising. After further review, we eventually eliminated most, and finally selected Interfacing's FirstSTEP technology as the one most suited to our initial needs.

Alfonso Velázquez Tavira

PWC BAS Manager, PricewaterhouseCoopers

We chose EPC over Bizagi BPM, Fuego BPM and Microsoft Biztalk Server because of its wide range of integrated functionality when it comes to process mapping and automation.

Alfonso Velázquez Tavira

PWC BAS Manager, PricewaterhouseCoopers

EPC’s competitive licensing pricing will allow us to deploy the software to about 36,000 expected end users across Mexico in the next two years.

Kathryn Douglass

Managing Partner, WillowTree

We were very selective when we evaluated these tools because any software that we leave with a client creates a direct tie-back to our firm.

Kathryn Douglass

Managing Partner, WillowTree

We chose the EPC because, not only does it meet the client requirements, but we felt that it represents us well and will serve as a positive reminder of the engagement.

Blake McLaughlin

Pharmaceutical Manufacturing Process

By using our products, your company gains the accountability and consistency that will give you a cutting edge over your competition. Our tools ensure that all processes are properly understood, allowing you to increase the safety as well as the efficiency of your operations.

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ISO Compliance

Our process methodology and support for business rules and risk/control management allows effective process design that has all the appropriate checks and balances.

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Utilize Resources

Business process management will expose unused resources and allow you to take better advantage of them along the length of the process.

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Manage Workflow

Our Workflow engine which helps deliver work where it is needed by integrating people, processes and technologies and keeps employees updated on priorities.

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Ensure Transparency

Know where resources are being used and maintain efficient work habits by planning well in advance.

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Model Business Rules

Our approach to Business Process Management allows your company to easily implement business rules that can be reused and easily updated along the length of your processes.

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Create Portable Process Manuals

Our product can generate complete output of processes and related information, ready to print. Making it an excellent collaborative tool and allows your employees to share information widely.

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Implement Standard Methodologies

Avoid the need for continual trial and error in improving your agency’s operational efficiency; get a head start by taking advantage of industry standards.

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Encourage Collaboration

By uniting goals and creating a common framework for your agents, they will be able to cooperate at a previously unattained level.

Consistently Flawless Quality

If consistent high quality service is the key to profitability in this arena, so is your proven ability to deliver world class output that conforms to guidelines and standards. This is another area where EPC helps you achieve cost savings by streamlining your workflow management and process automation, wherever possible.

As a result, you have a standardized template of processes to be followed to achieve the ideal quality of deliverables. This template delinks your business profitability from the individual talents and skills of your employees. If you set up production at a new facility with new employees, you can maintain your quality levels, which is critical for your reputation in this highly competitive marketplace. At the same time, EPC lets you continuously evaluate your processes and tweak them to achieve continuous improvement despite the business complexity inherent to this niche.

Streamline user experiences, address the market needs quickly and take advantage of emerging needs instantly with an agile business that is supported by our reliable BPM systems. Address demand to the optimum levels without undertaking excessive risk or investing in unnecessary inventory by having complete control over every aspect of your process chain with EPC.

Challenges

The best pharmaceutical companies, equipped with a skilled workforce, world-class equipment and substantial capital, may fail to achieve their potential if they are saddled with inefficient processes. Whether the flawed processes are in key production areas, at the packaging stage or in inventory, the business profits take the hit. To identify the incorrect or inefficient processes, the very first step is process mapping. This allows you to pinpoint areas for improvement so that the right action can be taken at the right time.

Customer Service Excellence Without Compromise

Another key defining factor for success in the pharmaceutical industry is the quality of customer relationship management. It is critical to go beyond the traditional buyer-purveyor interaction and benefit from each sale as an opportunity to add value to the customer. This is only possible when you can manage customer profiles, track your previous interactions and access data about them instantly. The Enterprise Process Center (EPC) can help you create customer engagement experiences that are beyond exemplary, thus encouraging loyalty in your clientele and eliminating risk of errors or mismatches.

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