More Claims Analysis

In the eyes of many policyholders the Covid-19 crisis has been yet another stain on the insurance industry’s already tarnished reputation. Deserved or not, insurers have much to do regain their trust
By data insights editor Matt Scott

Following the worst of the Covid-19 pandemic, commercial and financial technology firm FIS believes insurers could see a “natural growth” in their business if they respond to consumer demands for more mainstream pandemic coverage.

Industry experts attending Insurance Times’s virtual roundtable agree that application fraud is on the up as consumers look to reduce premiums in any way they can, due to coronavirus-related financial hardship

Insurers in the US are refunding part of their customers’ car insurance premiums as coronavirus lockdown measures see a decline in vehicle use and therefore claims, but will the UK market follow suit? Four industry experts share their thoughts