Salesforce allows our Coaches to see, at a glance, everything important that has happened, so that they can efficiently follow up on events and reach out to Crisis Counselors. So we needed a way to get all that important information out of the platform and into Salesforce.

Our volunteers don’t just want to practice; they want their roleplays to feel real. Squeezing responses in between a static texter-side script feels clunky and fake. We know; we tried that method, too. So we needed a simulator that responded smartly to any message a trainee sends.