Contact Arriva Trains Wales

We welcome feedback and suggestions from our customer as it helps us to improve the service we provide to you.

Our purpose is connecting people and communities to what is important to them. To do this we listen to your views to ensure we are delivering the service our customers want. When you get in touch with us we commit to responding to you in line with our Service Level Agreement.

If you have contacted us and haven't yet received a response, please be assured that we will be in touch with you as soon as we can. We aim to respond to correspondence within 10 working days; however during times of high demand we may not be able to reply as quickly as we would like.

We are currently handling cases received on the 20th July 2017 to the 24th of July 2017.

If you have not heard from us, and you contacted us before the above dates, please call us on 03333 211 202.