I am receiving an error with my flash player; how do I correct it?

We also recommend using the Google Chrome browser, which has a built-in flash plug- in.

The audio and/or video is choppy; how can I fix it?

This is most likely caused by a poor connection to the internet. You should be connected to the internet via a hardwired, broadband ethernet connection that has at least 2.0 Mbps download speed. Using Wi-Fi may result in poor connection speeds and is not recommended.

Can I view the recording of the live stream if I was not able to view it live?

Most live streamed events are also recorded for on-demand viewing, yes. Please contact the organizer of your event for further information to see if this is an option.

I’ve registered for a live stream; however, I have lost or did not receive my login information. How can I obtain the login information for the stream?

Please contact us with your registration information at webhelp@telspan.com. Once your registration has been verified, we can re-send login materials to you.