Related Products

Contents

Introduction

This document describes a problem encountered with attempts to use the Speechview feature for Cisco Unity Connection Versions 8.5.1 and later in order to obtain a transcription of a voice message to text. The retrieval of transcriptions from Nuance can sometimes cause problems. This document describes one such issue.

Problem

You attempt to obtain a transcription of a voice message to text, but the attempt fails. In order to verify the transcription problem, you must check the configuration and enable traces.

Complete these steps in order to verify the transcription problem:

Enable these traces from the CLI:

Set cuc trace enable SttService 10 - 15

Set cuc trace enable SMTP 12, 15

Send a test message via the CLI to an external Simple Mail Transfer Protocol (SMTP) address (run cuc smtptest external@domain.com, for example) in order to reproduce the issue.