Forum Help

If you want to ask about changing your username, have login problems, have password problems or a technical issue please email forumteam@moneysavingexpert.com

Posting help:

If you want to ask why a word can't be typed, your signature's been changed, or a post has been deleted see the Forum Rules. If you don't find the answer you can ask forumteam@moneysavingexpert.com though due to volumes we can't guarantee replies.

Hi this probably could be in a few different sections but i'll try and explain best I can

I signed up to a 'cheap'ish local branch of a big chain gym in July. I signed up for 12 months. Since I've been there I think there have been 4 managers?

Anyway, last Friday, the newist of managers decided to send a mail shot round to the members of the gym, Black Friday offer, only he didn't BCC us all he left all our email addresses in the To:line, so now my email address is visible to all 200+ member and vice versa.

I am fuming about this as this is a breach of data protection. I called the manager, was told he'd call back, emailed him, left messages on social media for them, Nothing! I've emailed the head office now but I can't find a telephone number anywhere to call.

I really want to just cancel my direct debit and be done with them but worried they will chase me etc. Is there anywhere I can complain to re the data breach? I'm very frustrated now and getting angrier by the hour!

Do they have a complaints procedure? I would suggest that you find out how to start an official complaint. You may be able to come to a solution through that? Or failing that you will need a full and final response from them.

The contract you have agreed to with them and the data breach are two separate things. The data issue is not a valid reason for early termination of the contract.

They have made a mistake, I don!!!8217;t quite understand why you would be !!!8220;fuming!!!8221;, mildly annoyed I understand, but fuming over something so trivial is an extreme overreaction. I!!!8217;m assuming you are not perfect and have made mistakes both in your personal life and in your profession, that!!!8217;s all this is. Now you!!!8217;ve made them aware you have no reason to believe it will happen again and you have suffered no actual loss by your email address being included in a long list, a list that possibly nobody else has even paid attention to and noticed.

You can complain to the ICO however this is a minor breach and relatively trivial compared to the serious cases they deal with, as long as the company agree it will never happen again I highly doubt they!!!8217;d even consider looking into it.

How this site works

We think it's important you understand the strengths and limitations of the site. We're a journalistic website and aim to provide the best MoneySaving guides, tips, tools and techniques, but can't guarantee to be perfect, so do note you use the information at your own risk and we can't accept liability if things go wrong.

This info does not constitute financial advice, always do your own research on top to ensure it's right for your specific circumstances and remember we focus on rates not service.

Do note, while we always aim to give you accurate product info at the point of publication, unfortunately price and terms of products and deals can always be changed by the provider afterwards, so double check first.

We don't as a general policy investigate the solvency of companies mentioned (how likely they are to go bust), but there is a risk any company can struggle and it's rarely made public until it's too late (see the Section 75 guide for protection tips).

We often link to other websites, but we can't be responsible for their content.

Always remember anyone can post on the MSE forums, so it can be very different from our opinion.

MoneySavingExpert.com is part of the MoneySupermarket Group, but is entirely editorially independent. Its stance of putting consumers first is protected and enshrined in the legally-binding MSE Editorial Code.