Services
and Fees—What you pay for and what you get

Fees
and expenses

What, if any, technology
fee is charged by the campus? What does it cover?

UD does not assess a technology fee.

Will
you be required to purchase your own computer?

No.
Students are not required to purchase computers,
but UD strongly recommends they do so. A fall 2003 survey of student computing
showed that 99% of UD students own their computers (60% of these
are
laptops).

Does
the campus make computing and network access financially accessible?
Is special student pricing offered for computers and peripheral equipment?

All
UD residence hall rooms are wired for
direct
Ethernet connection. If students have their own Ethernet-ready computer, they
can connect directly to UD's network.

If
students
do not own a computer, they can use a computer for free in over
20
UD-managed computing sites. An online list of computing sites,
including hours of operation,
software and hardware availability, and location is available.

Special student pricing
is offered by a number of computer vendors (e.g., Apple, Dell, IBM, and
Microsoft)

Does
the campus assess extra fees for network connections in residence hall
rooms or for off-campus access?

No.

Technical
support

What
hardware and software standards, if any, does the campus require, recommend,
and/or
support?

UD
recommends and supports a number of computer operating systems. Students
can find up-to-date information about these recommendations online from
the Technology Solutions Center.

UD provides a
number of support units for computer equipment, computing questions,
and general help. For example, the Technology
Solutions Center provides
pre-purchase consulting and hardware as well as software installation
(on a by-appointment basis).

The Information Technologies Help
Center provides telephone support for computer questions and
problems. The Help Center maintains a Web site with up-to-the-minute
information about central server status, frequently asked questions,
and 24-hour access to information via its Web site.

During student move-in days, IT staff are on campus to help students set
up and configure their computers for their residence hall room.

A group of student consultants (called Residential Computing
Consultants) are trained to help residence hall students with computer problems.

What
kinds of services (help desk, training, trouble shooting) are provided
by the campus, and when are they available?

UD
provides a number of support units for computer equipment, computing
questions, and general help. For example, the Technology
Solutions Center provides pre-purchase consulting and hardware
as well as software installation
(on a by-appointment basis).

The Information
Technologies Help Center provides telephone support for computer
questions and problems. The Help Center maintains a Web site with up-to-the-minute
information about central server status, frequently asked questions,
and 24-hour access to information via its Web site.

In addition, IT
provides User Education classes (for free) to all students. The topics
range from
using specific software to creating and publishing a Web page. Information
about the classes—usually 2-3 hours in length—can be found at the unit's Web site.

Does the
campus have a plan for keeping its hardware and software current, and
if so, what is the replacement cycle?

UD campus
computing sites undergo
cyclical evaluation to update hardware and software. All
faculty offices on campus are wired for an Internet connection. A funded program
is in place to
supply faculty and staff with a new computer on a 4-year cycle.

If
you bring your own computer to school, what kind of technical support
can you expect from the campus?

UD
provides a number of support units for computer equipment, computing
questions, and general help. For example, the Technology
Solutions Center provides pre-purchase consulting and hardware
as well as software installation (on a by-appointment basis).

The Information
Technologies Help Center provides telephone support for computer
questions and problems. The Help Center maintains a Web site with
up-to-the-minute information about central server status, frequently
asked questions, and 24 hour access to information via its Web site.

In addition, IT
provides User Education classes (for free) to all students. The topics
range from
using specific software to creating and publishing a Web page. Information
about the classes—usually 2-3 hours in length—can be found at the unit's Web site.

Other
services

How does
the campus support printing for students, and is there a charge for this
service?

The
campus provides printing for students in campus computing sites.
Through its PrintLess
Program, each student receives an allocation of 100 pages every six
months for which they are not charged. Additional pages are charged to
a student's UD1 FLEX account.

Does
the campus provide wireless network coverage? If so, how much of the
campus has wireless connectivity?

Yes.
Areas with wireless connectivity (e.g., the Library and some classrooms)
are shown online.

By fall 2004, most
residence hall dining halls and lounge areas
will have wireless coverage.