macrumors member

Quite a sad story :
Two weeks ago I purchased a brand new Retina MacBook Pro MJLT2, unboxed it, activated and started using it without ever lfting it up from the table. However today I inspected it closely and found that there are three dents on the bottom casing..
They are placed exactly where the power supply corners are in the Apple packaging.
Called the shop where I bought it and they answered that it's my fault I didn't examine the outer shell before activating and using the laptop.
Called the BCCS service which is the official Apple service provider here in Latvia, sadly they referred me back to the seller. They also said that I could lose the warranty because of these dents, but in no way it's my fault.
What are my options? What do you suggest?

macrumors G3

Quite a sad story :
Two weeks ago I purchased a brand new Retina MacBook Pro MJLT2, unboxed it, activated and started using it without ever lfting it up from the table. However today I inspected it closely and found that there are three dents on the bottom casing..
They are placed exactly where the power supply corners are in the Apple packaging.
Called the shop where I bought it and they answered that it's my fault I didn't examine the outer shell before activating and using the laptop.
Called the BCCS service which is the official Apple service provider here in Latvia, sadly they referred me back to the seller. They also said that I could lose the warranty because of these dents, but in no way it's my fault.
What are my options? What do you suggest?

Contact Apple support and explain the situation. Take photographs so they can see that it's certainly something caused by the packaging. It's not guaranteed that they'd do anything but it's certainly your best shot.

macrumors 65816

OP this is good advice. I don't know what the rules are where you're at, but if you could be in danger of losing the warranty, I'd research that first before making 1000 phone calls/inquiries, and having the issue documented. If it turns out you would lose the warranty, just buy another bottom cover.

Suspended

That's what I would do. Go to powerbook medic (or somewhere else they sell parts) and you can get a replacement bottom case for around $50. That $50 is a reasonable price for a good lesson learned: Check the item carefully upon unboxing it.

Suspended

That's what I would do. Go to powerbook medic (or somewhere else they sell parts) and you can get a replacement bottom case for around $50. That $50 is a reasonable price for a good lesson learned: Check the item carefully upon unboxing it.

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