Wireless Watch

Comcast harnesses AI to slash truck rolls for WiFi faults

Comcast claims to have saved tens of millions of dollars by reducing the number of truck rolls, by using a machine learning program that can predict with 90% accuracy whether or not it will need to send a technician to a customer’s home to fix connectivity problems. Every operator would love to reduce truck rolls. Estimates of the average costs vary, but tend to be somewhere between $50 and $100 per truck roll. Even if a company is using the most efficient vehicles possible, those costs are increasing as fuel and labour costs rise. Every operator is well aware that they end up sending people out on the road more often than is really needed, because many problems could be…