Online Availability

Q. How do I know if the product I’m looking for online is available?

If a product is available online, you will be able to add the item to cart. You will be receiving an order confirmation email once you have placed the order. However, product purchased online may not be in stock even after the order confirmation. If we are not able to fulfil your order, COURTS(s) customer representative will contact you to offer an alternative product or full refund.

Q. Are all products available in stores also available in online?

The products available online will differ from time to time. This is determine by the stock availability and promotions. You may search for the product on our site to check if the product is available online.

Q. How many products can I order at one time?

There is no restriction on the number of products you can order.

For products on offer, we may, at our discretion, limit or cancel quantities purchased per person, per household or per order.

These restrictions may be enforced on orders placed from the same COURTS Online account or credit card, and sometimes even orders that use the same billing and/or delivery address.

Should a restriction apply, a notification will be sent to the e-mail you provided within the next business day.

Q. What if the product runs out of stock after I have ordered or made payment?

We try our best to make sure this will not happen through stringent checks and follow-ups, but should it occur:

If the product is currently unavailable, we will provide the next earliest availability and delivery date or an alternative product model.

Should the options offered be deemed not suitable, we reserve the rights to cancel the order and refund the full amount of the purchase.

Promotions and Discounts

Q. How to redeem a promotional code?

For HomeClub members, please log in with your email address and password. For non-HomeClub members, please sign up here.

You may currently be experiencing technical difficulties; you may wish to try again later.

Users might experience slow page loads during website upgrades, which we will be conducting from time to time. We do appreciation your patience with us.

Installment Payment Plan (IPP)

Q. What is IPP?

IPP is an interest-free installment payment plan from 6 months to 36 months that we offer to our customers as one of our payment options.

Q. How does it work?

Add your product(s) to the shopping cart and proceed to checkout. To opt for an interest-free instalment payment plan (IPP), the minimum spend limit of S$500 in a single order, AND the maximum spend limit of S$20,000 in a single order.

Select IPP bank payment method.

Proceed to make payment and select your preferred credit card type.

Enter your credit card details.

Select your preferred instalment payment plan.

Complete the payment.

The full amount of your purchase will be reflected in your order confirmation email. (Please note that your monthly payment will be reflected in your next monthly credit card statement)

Q. Which card can be used under the 0% installment payment plan?

This plan is applicable for DBS credit card (for online purchase)

Q. Is there a minimum purchase required?

Yes, minimum purchase is $500 - either a single product or a combination of products which add up to $500 or more

Q. What are the tenure options available?

6 months, 12 months, 24 months & 36 months

Q. Is any deposit required?

No deposit is required.

Q. Is there any other additional fee?

No, there are no other processing or additional fees. You only have to pay the total transaction value.

Q. What if I decide to change to a one-time payment after I submit my order for the IPP?

You are not able to choose another payment method once the order has been submitted.

Q. How long does it take the transaction to be approved?

The transaction will be processed immediately once the purchase amount is deducted from your credit card.

Q. Can I use debit card for this IPP?

No, this IPP is only applicable for credit cards. IPP is unavailable for debit cards.

HomeClub Membership

Q. What are the privileges of a HomeClub Elite member?

Free Delivery with purchase over $100 in a single receipt under standard delivery services up to 3 times during the membership duration.

Select “Order History” on the left navigation menu to view your orders.

For orders that have not been delivered or full payment have not been made, they will be reflected as “In Progress”. Orders that have been delivered with full payment received will be reflected as “Completed”.

You can register previous store purchases that were not captured online. You just need to have the receipt/sales transaction number and the grand total on the receipt.

Split the cost of big-ticket purchases into smaller, more manageable portions, over periods of up to 72 months

Term charges range from 0% to 26.99% p.a. for Singaporeans and Permanent Residents, and up to 33.99% for temporary residents, depending on applicant’s suitability and eligibility

No minimum income required

15-minute application approval, with only proof of identity and income required

Ability to change your mind to purchase with cash, subject to a processing fee of S$50 within 30 days. To return purchases, they need to be in original, unopened condition in accordance with COURTS’ 30-day Hassle-Free Returns policy.

The above are subject to terms and conditions.

Q. Do I qualify for COURTS FlexiPlans?

You are welcome to apply for FlexiPlans if you are:

A Singaporean or Permanent Resident aged between 18 to 64 years old, with the exception of FlexiHome which requires customers to be aged 21 years and above

An S Pass, E Pass or Work Permit Holder aged from 21 to 55 years old

Q. How do I apply?

You may reach us through any of these avenues:

Visit any of our COURTS stores, where our sales consultants will assist you

COURTS FlexiPlans offers instalment rates that range from 0% to 26.99% for Singaporeans and Permanent Residents, and up to 33.99% for foreigners or short-term and temporary residents. The instalment rates depend on several factors including how much the customer can afford monthly, as well as the total tenure required. You may visit our FlexiPlans product page to find out more.

Q. Why are your instalment rates priced as such?

We offer a range of products at different instalment rates. Generally, the longer the payment terms offered, the higher the instalment rate. We will assess customers’ ability to service the FlexiPlans they sign up for.

However, should personal circumstances change and you encounter trouble making the monthly payments, you can contact our Customer Account Management team at +65 6500 4168 or cam@courts.com.sg to request for a repayment plan.

Q. Are there late charges if I miss my payments? How does COURTS collect on late payments?

Late payment fees are charged at either 1.50% per month or the prevailing instalment rate depending on the plan. It will only be charged when an account is more than three months in arrears and is only charged on the overdue instalments. Other charges on late payments also apply, and they include a monthly administrative charge, collection fees, and returned GIRO/cheque fees – as fully stated in delivery reminder letters.

As a standard operating procedure, our Customer Account Management team will follow up with you if you did not make payment on time. However, if you are facing financial difficulties, you can contact us at +65 6500 4168 or cam@courts.com.sg to request for a repayment plan.

Q. Can I change my mind after my FlexiPlans purchase?

Yes. As with any purchase with COURTS, should you change your mind, you may choose to have your FlexiPlans cancelled within 30 days. To return purchases, they need to be in original, unopened condition in accordance with COURTS’ 30-day Hassle-Free Returns policy.

You may approach your nearest COURTS store, call +65 6500 4168 or email cam@courts.com.sg to request for our Customer Account Management team to assist you with this. Do note that an administrative fee of S$50 may be applicable.

Q. I am an existing FlexiPlans customer and would like to check on my account information / shorten my payment terms.

Please get in touch with us by approaching your nearest COURTS store or +65 6500 4168 or email cam@courts.com.sg to request for our Customer Account Management team to assist you.

No, we are unable to accommodate shortening the assigned delivery time window.

Q. Can I request for specific delivery timing?

No, we have morning and afternoon delivery, and the availability of slots will be advised by the COURTS sales team. We try our best to adhere to the assigned slot; however, sometimes this may be affected slightly by traffic conditions, installation times of other customers beforehand and other general movements.

Q. What should I do to prepare for my delivery?

For any Furniture/Bedding or Electrical items, please take the dimension and measurement of the product you will be ordering to ensure this item can fit into the room intended/ lifts/elevator/ stairwells/passages and/or corridors. Our delivery team will not dismantle doors and/or windows to avoid any damage to your property.

In the event of bulky items that are unable to fit into the lift, our delivery team will use the staircase and carry the product in a non-hazardous manner. They will assess the site thoroughly, with additional charges being applicable from the 2nd storey onwards (e.g. ground floor is free + $10 per item per subsequent non lift-accessible storey).

Please be advised reschedule of your delivery date may be required if 3 or more extra manpower needed.

However, if the delivery process is deemed hazardous, (e.g risk damaging the product or public property, obstruction of passageway, etc), COURTS reserves the right to offer a reselection of products in consultation with you and our sales staff.

Q. What do I need to take note upon delivery?

Check the condition of the product. If you find the goods to be faulty or defective, reject the order. To facilitate handling and processing of such incidents, please help us indicate the reason for refusal of delivery on the Delivery Note.

A COURTS representative will contact you within 2 business days for further action.

Do check for the product warranty card; some product warranties may need to be registered via the brand’s online website..

Some of the goods advertised on our website come with a manufacturer's warranty. You may contact the manufacturer directly for details relating to the available manufacturer's warranty (if any).

Q. Are there any areas that COURTS does not deliver to?

·Jurong Island

·Tuas Link

·Changi Cargo

·Country Clubs

·Army Camps

·Seletar Aerospace

·Off-shore Islands such as Pulau Ubin

·Turf Club Avenue

·Resorts World at Sentosa

·Singapore Prison Quarters

·Airbase sites

·SATS Inflight Catering Centre 1

·ST Kinetics

·Shipyards

·Powergrid

·SRA (Singapore Rifle Association)

·St.John / Lazarus Island

·All Goods purchased from us will only be delivered to addresses within Singapore. No delivery will be made outside Singapore or to post office boxes

Online Purchases

Q. How do I get my products after purchasing them online?

We offer 2 types of delivery/collection methods for orders from the COURTS Online:

Click & Collect

Standard Delivery

If you order two or more items, you can choose different delivery methods during the check-out process.

When you review the order, you will see the corresponding delivery rates

Q. What Is Click & Collect?

Click & Collect with COURTS enables you to shop online and collect your order from any COURTS store for free.

Q. How does it work?

If you order on any day from Monday to Sunday, you may collect your purchases from your chosen store after you have received an email/SMS that your item is ready for collection. You may visit the designated store from 11:15am to 9:00pm to collect your items.

Q. How much do I have to pay for Click & Collect?

This is absolutely free of charge.

Q. What happens if I forget about my order?

Purchases must be collected within 14 days from the date on which the customer has been notified that the purchase is ready for collection.

For Sales Orders where full or partial payment has been received, COURTS reserves the rights to cancel the Sales Order should the purchase remain uncollected after 14 days upon receiving an email/SMS notification that the item is ready for collection. In the event of cancellation, any payment received will be refunded.

Refunds will be process in 10 working days

Q. Why didn’t the Click & Collect option list down all the stores?

The product that you wish to buy may not have ready stock in your selected store. To give you the best shopping experience, our system will only list the stores that have ready stock for collection.

Q. What must I bring along for collection at store?

You must provide the following documentation when collecting in-store:

Email/SMS of your online order confirmation email

Your Photo ID (NRIC or Driver’s License ONLY)

The purchasing credit card, which should be in your name (unless otherwise permitted by us)

Q. What is Standard Delivery?

Standard delivery with COURTS enables you to shop online and deliver your order to your stipulated destination

Q. How do I change my delivery appointment?

If you would like to change your delivery appointment with a minimum of 3 working days’ notice, you could do so by logging in HERE. If it is less than 3 working days’ notice, please call our hotline 1800 222 6868 for support.

Q. How much do I have to pay for Click & Deliver?

A delivery charge of S$30 applies for purchases below $200.

The delivery charges apply to all items delivered to one address for orders in one cart.

Delivery is free for purchase $100 and above for HomeClub Elite members.

Fully refundable deposit of $150 is required. Minimum 3 working days of advanced notice is required for any postponement/cancellation of air-conditioner installation. Failing which, an administrative fee of $150 will be imposed.

Same day delivery is only applicable on selected models. (subject to stocks availability)

Order(s) placed between 12am to 3pm will be delivered within the same day between 5pm to 10pm.

No same day delivery option is available for order(s) placed after 3pm.

Same day delivery is chargeable at $50.

Exclusion items for Same Day delivery:

Direct delivery from our suppliers/partners.

COURTS Flexi Plans purchase.

Installation services and air-conditioning requiring installation.

Made-to-order products.

Q. How can I check my delivery status on the day of delivery?

Please note that only today's delivery information will be available from 9am to 9pm. This refers to deliveries made by our COURTS team.

For delivery performed by our suppliers, you will only be able to view the delivery timing period but not able to view the exact vehicle location.

Q. What happens if I’m not at home to receive my order?

The timing of the delivery will be pre-arranged with you.

Our friendly delivery team will call you for a gentle reminder before delivering the items. Should you not able to answer their call, they will still proceed to deliver your item.

In the event that there is no one is at home to receive the delivery, our team will leave a “not in” card stating that they attempted to deliver the item. You may call 1800 222 6868 or the mobile number stated on the “not in” card to arrange for another delivery schedule.

Q. The scheduled time slot has passed but my order has yet to be delivered. What should I do?

Please note that only today's delivery information will be available from 9am to 9pm. This refers to deliveries made by our COURTS team.

For delivery performed by our suppliers, you will only be able to view delivery timing period but not able to view the exact vehicle location.

In the event that the delivery information is not available, you may call 1800 222 6868.

Q. Do you ship internationally?

Currently, we only deliver within Singapore addresses.

Installation

Q. What are the installation charges?

Charges for delivery are as follows:

Type

Time

Store Delivery Charges

Online Delivery Charges

Same Day Delivery

Weekdays

Weekend / PH

Weekdays

Weekend / PH

Normal

11-2pm

$29.90

$39.90

Free Delivery with min. purchase of $200Purchase less than $200 delivery = $30

Fully refundable deposit of $150 is required. Minimum 3 working days of advanced notice is required for any postponement/cancellation of air-conditioner installation. Failing which, an administrative fee of $150 will be imposed.

Health & Fitness products are handled by specialist installers. Please contact us for more information.

Q. Installation for ceiling fan and portable aircon.

For KDK Ceiling Fans:

Installation is chargeable at $40 per fan.

Landed properties subject to site quotation charge of $30

KDK will arrange for the appointment with their recommended contractor

*Actual quotation will be advised on-site and installation charges will be paid directly to installer.

Exclusions:

Running of electric line

Power point

False ceiling re-enforcement

Portable Aircon:

Standard Installation provided

Sliding window(Standard HDB window type) is Free of Charge

Push type window will be SGD $100 charge

Our installation team will contact you for the available installation dates and advice on additional charges if any

Q. How do I pay for the installation charges?

The installation charge will be paid to the vendor directly.

Exchanges & Returns

Q. What do I do if I want to exchange or get a full refund for an item I bought at your stores?

If you're unhappy with the product you’ve purchased, regardless of if you’ve bought it online or at our physical stores, just bring it back to any of our store within 30 days for an exchange or refund. Kindly bring back the sealed item along with the original receipt, warranty card, free gifts, vouchers, accessories associated with the purchase in its original condition (sealed box). In the event of any sale order cancellation, the price difference that was refunded has to be returned to COURTS. Unsealed Apple products are not allowed to be exchanged.

Q. What if I have opened the box or unsealed the item?

We will still exchange or make a full refund within 14 days of the purchase with the original receipt, warranty card, free gifts, vouchers, accessories associated with the purchase in its good condition. This is not applicable to Apple products. When returning software, ink cartridges, batteries, computers, mobile devices, game consoles must be in sealed and original condition to be eligible for a refund or exchange.

Q. How will my money be refunded to me?

The refund will be given in the same mode of payment that was used in the original purchase. If delivery has taken place, then the refund will exclude delivery charges paid. For payment made with credit card, bank may take 10 working days to process the refund.

Q. What if the product is found damaged upon opening the brand new box?

We will replace the product for you if we find such cases we define as "Dead on Arrival or in short DOA" within 14 days of the purchase date. After 14 days, we will repair the item for you.

There will be a cancellation charge of 30% of the Made-To-Order product price (sofa/mattress/bedframe - where a customer has requested specific attributes e.g. finish, colour, size or where we build upon your order) once order is processed.

In accordance with the Consumer Protection (Fair Trading) Act, COURTS reserves the right to prove (or, if the breach appears more than 6 months after delivery, require you to disprove) that the product was of satisfactory quality and otherwise complied with the terms of purchase at the time of delivery.

If the repair or replacement is not reasonably possible or cannot be done within a reasonable period of time and without significant inconvenience to you, you may keep the defective Good and ask for a partial refund, or return the defective Good and ask for a full refund. Please note that the amount of the full refund will take into account the Good’s current state resulting from your use.

If a higher value exchange is required under COURTS Flexi Plans purchase, then a new instalment plan agreement must be sanctioned.

Q. Can I return bundle/promotional items?

Yes, you may.

Do note that the refund value for each item returned will thus be reduced to reflect any free gifts or discounted value.

Q. Are all items exchangeable or refundable?

In accordance with the Consumer Protection (Fair Trading) Act, COURTS reserves the right to prove (or, if the breach appears more than 6 months after delivery, require you to disprove) that the product was of satisfactory quality and otherwise complied with the terms of purchase at the time of delivery.

If the repair or replacement is not reasonably possible or cannot be done within a reasonable period of time and without significant inconvenience to you, you may keep the defective Goods and ask for a partial refund, or return the defective Goods and ask for a full refund. Please note that the amount of the full refund will take into account the Goods’ current state resulting from your use. If a higher value exchange is required under COURTS Flexi Plans purchase, then a new instalment plan agreement must be sanctioned.

Bring the product back, with the guarantee card and your valid purchase receipt from COURTS.

On returning the Goods, please note that free gifts, vouchers, accessories associated with the purchase must also be returned at the same time.

If the repair or replacement is not reasonably possible or cannot be done within a reasonable period of time and without significant inconvenience to you, you may keep the defective Good and ask for a partial refund, or return the defective Good and ask for a full refund. Please note that the amount of the full refund will take into account the Good's current state resulting from your use.

For Headsets and Earphones, you will need to send the products back to the manufacturer's authorised office.

If delivery has taken place, then the refund will exclude delivery charges paid.

Beauty & Body Products, Apparels and Accessories, Health & Fitness products and Earrings are not subject to the Exchange / Return policy due to hygiene reasons. You may contact us for additional information.

In the event of a refund, the Price paid with respect to the relevant Goods shall automatically be refunded to the credit card with which the purchase was made. If delivery has taken place, refunds will exclude the delivery charges paid.

Please note that the normal processing time for refund requests is 10 working days from date of request. IPP payment refund may take up to 2 to 3 weeks.

Privacy Issues Contact Information

Please contact our Privacy Manager to report any known or suspected privacy or security breaches or to submit privacy-related questions or complaints. After receiving your inquiry, we will respond within 3 working days. You may contact us online. Please refer to our detailed Privacy Policy here.

User Responsibility on COURTS Online

COURTS Singapore Private Limited maintains this site for your personal entertainment, information, education and shopping convenience. Your use of and purchase from COURTS Online constitutes your agreement to follow COURTS Online CONDITIONS OF USE