Network queries

W2 - Paddington

1) Does the issue happen in just one location? If so, how far do you have to travel to regain service?

It happens when you are in the station terminal. Once the train departs the signal is absolutely fine.

2) What is the full postcode (e.g. ST1 1AA) of where the issue occurs? If you don't want this showing on the eForum, add it to your profile here.

W2 1FT

3) Does the issue occur if you try your SIM card in a different phone?

I haven't been able to try

4) What errors are seen or heard when the issue occurs?

The phone is showing a reasonable 4G signal but there is just no connectivity.

5) Does this happen on 2G, 3G, 4G or all?

4G

6) When did you first notice this issue?

It's been going on for many months - possibly years.

7) Is the issue permanent or intermittent? If intermittent, are there certain times of the day when it occurs?

I travel through the station daily. I notice it especially at 5pm - presumably when the station is busiest. I notice it a little upon arrival around 9am, but much more so in the evening. At 5-6pm there is literally no connectivity until the train departs.

I suspect it could well be mast congestion..which seems fairly inadequate, given this is a mainline rail terminus in the capital! I don't think you are suggesting it is reasonable to not have internet access at rush hour?

This is not a recent issue. I've been travelling through Paddington daily for over 2 years and I can't remember a time when it has worked especially well/at all between 5-6pm. I usually switch to my EE dongle until I leave the station.

I have experienced exactly the same problem, also for years but it would appear to be getting worse in recent weeks. I get to the station and cannot refresh any of my apps.

Device shows a good 4G connection but absolutely no data use works.

I have found that if I force my device onto the 3G network I can actually get data to work.

This issue is hugely frustrating as it means I cannot access the online train time apps when close to or in Paddington station - a time when I would really like to get these to work - I got on the wrong train last night as the app was not able to tell me that there was a platform change for my train - luckily I realised before the train left!

With the Vodafone Group office located just around the corner, I'd expect this to work

So after an 18 month break from Vodafone, I am once again a customer. First day out with my new sim and I am astonished to see that this issue persists. 3pm at Paddington station, full 4G signal but no data service whatsoever. What gives?!