XIGNCODE FAQ

The blue screen occurred during the game play. What should I do?

The blue screen occurs via various reasons. Therefore, we need memory dump file for analyze that reason is via the XIGNCODE or not. The memory dump file created when computer did not expected stop and records memory contents. The memory dump file saves as the Memory.dmp on system route path (the path is commonly C:\WINDOWS\Memory.dmp). When you have the blue screen, send an e-mail to support@wellbia.com and attacted the Memory.dmp file. We will send an e-mail back with a solution that if the problem is cause the XIGNCODE. Please, give us detail information about how the blue screen occurred.

How to find the xigncode.log file?

The xigncode.log file created when the XIGNCODE runs and record logs on it. If general FAQ does not give you any solution that problem from the XIGNCODE, send an e-mail that attached the xigncode.log file for other detail solutions. The xigncode.log file located with the game executable file or in the “xigncode” folder that in the “bin” folder. Please, send the xigncode.log file to support@wellbia.com after error occurred, and we will send you an e-mail back for solution after we analyzed. Also, please, give us detail information of how to make the error occurs for find a solution more quickly.

How to solve a problem the error that occurred cause anti-virus program of firewall?

There is possible to have a problem the XIGNCODE with your using anti-virus program or firewall. When the error occurs, send an e-mail to support@wellbia.com included the program’s name, version, screen shot and detail explanation of symptom for solution.

0xE0010003 error occurs.

The error occurs when system resources are not enough. Please, retry after check or disk clean up. If the same error keep occurs send an e-mail to support@wellbia.com.

0xE0010001~0xE0010007 error occurs.

The error occurs because internal problem of the XIGNCODE. Please, send an e-mail that compress and attached the xigncode folder or xigncode.log file for solution.

0xE0190101~0xE0190109 error occurs.

When the XIGNCODE composition files have been damaged, the error occurs. Please, send an e-mail to support@wellbia.com that compress and attached the xigncode folder or xigncode.log file for solution.

0xE0190201~0xE0190214 error occurs.

The error occurs when other program affected the XIGNCODE runs, internal problem, and other illegal activity without the game playing. Please, send an e-mail to support@wellbia.com that compress and attached the xigncode folder or xigncode.log file for solution.

0xE0190301~0xE0190312 error occurs.

The error occurs, when the problem occurs during process the XIGNCODE running. Please, send an e-mail to support@wellbia.com that compress and attached the xigncode folder or xigncode.log file for solution.

0xE0190401~0xE019040A error occurs.

The error occurs, when the problem occurs during process the XIGNCODE running. Please, send an e-mail to support@wellbia.com that attached the xigncode.log file and included your operating system information for solution.

0xE0191001 error occurs.

The error occurs, when the XIGNCODE runs on unable to running operating system. Please, send an e-mail to support@wellbia.com that attached the xigncode.log file and included your operating system information for solution..

0xE0191002 error occurs.

The error occurs, when the XIGNCODE runs with other anti-hacking solution program is running at same time such as the nProtect from the Inca, the Hackshield from the Ahnlab. Please turn of other product before game play. Even, the same error keep occurs send the xigncode.log file to support@wellbia.com. We will send an e-mail back as soon as possible for solution.

0xE0191003 error occurs.

The error occurs, when the XIGNCODE runs on viture environment. If the same error keep occurs send the xigncode.log file to support@wellbia.com. We will send an e-mail back as soon as possible for solution.

0xE0191004 error occurs.

The error occurs, when the XIGNCODE runs on the Windows 95, 98, and Me’s compatibility mode. If the same error keep occurs send the xigncode.log file to support@wellbia.com. We will send an e-mail back as soon as possible for solution.

0xE0191005 error occurs.

The error occurs, when the game client executable more than double times. If the same error keep occurs send the xigncode.log file to support@wellbia.com. We will send an e-mail back as soon as possible for solution.

0xE0191006 error occurs.

The error occurs, when the XIGNCODE prepares process to run. If the same error keep occurs send the xigncode.log file to support@wellbia.com. We will send an e-mail back as soon as possible for solution.

0xE0191007 error occurs.

The error occurs, when the abnormal game client runs. If the same error keep occurs send the xigncode.log file to support@wellbia.com. We will send an e-mail back as soon as possible for solution.

0xE0191008 error occurs.

The error occurs, when the XIGNCODE prepares process to run. If the same error keep occurs send the xigncode.log file to support@wellbia.com. We will send an e-mail back as soon as possible for solution.

0xE0191009 error occurs.

The error occurs, when the XIGNCODE process to update. If the same error keep occurs send the xigncode.log file to support@wellbia.com. We will send an e-mail back as soon as possible for solution.

0xE019100A error occurs.

The error occurs, when the game client runs double times and one of the clients is updating. If the same error keep occurs send the xigncode.log file to support@wellbia.com. We will send an e-mail back as soon as possible for solution.

0xE019100B error occurs.

The error occurs, when third party program runs during the game playing. If the same error keep occurs send the xigncode.log file to support@wellbia.com. We will send an e-mail back as soon as possible for solution.

0xE019100C error occurs.

Your PC has beend used illegal programs (Hacking Tools) as we checked. Therefore, you are not able to play this game. If the same error keep occurs send the xigncode.log file to support@wellbia.com. We will send an e-mail back as soon as possible for solution.