Welcome to the JetStream Radio Helpdesk

In order to streamline requests and decrease waiting times, we now operate a helpdesk system. This allows us to categorise each issue to specific people. This helps us to help you. Please see the information below about which help topic or department you should use. Some departments will respond to queries faster than another. This is due to different Service Level Agreements that are used to streamline the most time critical of tasks. We aim to respond to everyone within 48 hours. This may be longer, as we often deal with multiple tickets at the same time before working on another. We would like to thank you for your patience.