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Bupa Home Healthcare

Who we are...

Bupa is one of the most experienced providers of home healthcare in the UK and we’ve been supporting patients in this way since 1975. We work in partnership with the NHS, Local Authorities and private medical insurers, treating their patients in the comfort of their own home or local community.

What we do...

We provide treatment for patients suffering from a variety of illnesses and conditions. Our nationwide coverage and highly skilled teams means we are well placed to deliver the best possible care and attention. Last year we treated more than 30,000† patients in their own home, ranging from simple medication delivery, to specialist nursing care.

For patients...

Depending on your illness and the medical support you need, your GP or consultant may discuss home healthcare with you. It could mean you leave hospital sooner and continue your treatment at home. If you’re suffering from a long-term condition, it could mean you avoid regular trips to hospital for treatment or medication. The options available will be explained to you beforehand.

Careers with Bupa Home Healthcare

We are currently recruiting Registered Nurses with IV competence in a number of locations across the country and have both full time and part time opportunities.

Our part time roles are to cover hours between 7am to 11am or 4pm to 9pm every day of the week. We can offer flexibility within these hours – you can work as little as 15 hours a week across specific days or an arrangement that matches with your lifestyle and commitments.

Frequently asked questions for existing patients

If you have a question about any aspect of our service, you can call our Patient Services Team on: 0345 2636 123 ^. Lines are open Monday to Friday, 8.00am to 5.30pm.

If you have an urgent enquiry relating to your Bupa Home Healthcare service at any other time of the day, please call 0800 3265 465 ^ or 0345 2636 115 ^. An example of an urgent enquiry may include a problem with your equipment (such as your HPN fridge or infusion pump) which you are unable to fix.

Your Consultant or GP will still have overall responsibility for your care, so if you have any concerns about your health, you should continue to contact them in the usual way. Don’t forget you should always call 999 if you are seriously ill or injured and require immediate medical attention.

Your GP or the clinical team at your hospital will prescribe your medicines according to your individual needs and this will determine the frequency of your deliveries. We will contact you to make arrangements for your first and subsequent deliveries.

Patient security and confidentiality are of paramount concern to us. All of our drivers wear a uniform and carry photographic identification, and for patient discretion and sensitivity, all of our delivery vehicles are unmarked. With your agreement our drivers will unpack your delivery and where appropriate, place it in your fridge and take away the packaging.

Storage instructions appear on all medication dispensed by us. This is either on the dispensing label or the packaging itself. You may be provided with a fridge and thermometer if your medication requires refrigeration. If you have any concerns about how to store your medication, please contact us.

Please contact us immediately if you think any of the equipment or products that we have supplied are faulty and we will replace them. We may need to return the faulty product to the manufacturer, so please do not throw it away. We will arrange for our driver to collect the faulty product.

The confidentiality of patient information is of paramount concern to the companies in the Bupa Group. We are committed to maintaining your personal data in accordance with UK data protection legislation and will take all reasonable steps to ensure your personal data is kept secure against unauthorised access, loss, disclosure or destruction.

We take great care to provide a professional, high-quality service. However, if something does go wrong, our Patient Services Team will be able to correct most problems. If you are still not satisfied and wish to lodge a formal complaint, you can do so by informing our Patient Services Team or by writing to us:

If you’re an existing home healthcare patient

If you have an urgent enquiry relating to your Bupa Home Healthcare service at any other time of the day, please call 0800 3265 465^ or 0345 2636 115^. Don’t forget you should always call 999 if you are seriously ill or injured and require immediate medical attention.

†Bupa Home Healthcare patient numbers, 2014.

^Calls to 0345 numbers are charged at the standard rate. Call charges to 0800 numbers from a mobile can vary depending on your network provider.