30 Statistics on Global Patient Satisfaction

Below are statistics on global patient satisfaction, which reflects satisfaction in six countries in addition to the United States.
Survey findings are based on responses from 1,600 survey participants, including 400 U.S. patients and 1,200 non-U.S. patients, with 200 each from Brazil, China, Germany, India, Japan and Russia. The following information is from HawkPartners/ICARE Global Patient Pulse, February 2012.

• After Germans, Americans are the most pessimistic about improvements to their healthcare system. Thirty percent of Americans believe healthcare will weaken within five years and 35 percent believe it will weaken within 10 years, according to the report. Those figures were 54 and 58 percent for Germans, respectively.

Americans' desired improvements to the healthcare system(Survey respondents were told to rank their top three desires out of the following options.)Lower costs for medicine/treatment — 71 percentLower prices for a visit to the physician or nurse — 60 percentBetter financial coverage or reimbursement for healthcare — 53 percentBringing the healthcare system up to date with current trends — 26 percentMore choices when choosing a physician or healthcare provider — 25 percentImproving the quality of physicians/nurses — 20 percentShorter wait time to see a physician — 18 percentShorter wait time for procedures — 12 percent

• Thirty-seven percent of Americans think the cost to visit a hospital is reasonable — less than the global average, which is 38 percent. Russians were most satisfied with hospital prices, as 55 percent of Russian respondents agreed that costs were reasonable.