Immigration Direct Customer Care

Welcome to Immigration Direct's Customer Care Center

Simply click on one of the choices below if you are having trouble signing in to your account, checking the status of your application or you would simply like to speak to one of our helpful Customer Care Professionals.

Disclaimer: The information provided on this site is not legal advice but general information on issues commonly encountered when dealing with immigration matters. Immigration Direct is not affiliated with the Australian government, is not a law firm, and is not a substitute for an attorney or law firm. Immigration Direct does not provide legal advice, opinions or recommendations to its users about their possible legal rights, legal remedies, legal defenses, legal options or legal strategies, selection of forms, or answers to specific questions on forms. Immigration Direct only provides self-help services at a user's direction. Communications between you and Immigration Direct are not protected by any privilege. Purchase price does not include application or filing fees that may be charged by the Department of Immigration and Citizenship or by any other agency. Please note that your access to and use of this site is subject to Immigration Direct’s Terms of Use, which, by using this site, you are agreeing to.

The “Immigration Direct” mark and the “Simplifying Immigration” mark are marks used by Immigration Direct, and are protected by the laws of Australia.