Friday, April 6, 2012

ISO 9000

The
ISO 9000 focuses on quality management. More specifically, it addresses
what an organization needs to do to meet customer quality requirements,
abide by regulatory requirements, increase customer satisfaction, and
continually improve performance (International Organization for Standardization, 2011).

The benefits of using ISO 9000 when upgrading processes or
software systems are numerous. Following the set of standardized
requirements for these new quality management systems is critical
because they provide the necessary fundamental aspects of performance
improvement, documentation, training, finance and economics. The
standards allow for the organization using them to be auditable. It is
important to be auditable so that both internal and external groups have
a way to measure if specific requirements are being met. Management can
use it to see if they are fully in control of organizational activities
and clients can use it to gain confidence that the organization can
provide products and services that meet their requirements.
If an otherwise good manager refused to enforce the prescribed
standardized processes I would convey to them that enforcing the
standards is not optional. It is something that is essential to the
project being completed and is an imperative step. I would be forced to
put them on a different project that did not involve enforcing standards
for ISO 9000 is the continued to not comply. I may even be forced to
downgrade them to a non-supervisory position until the upgrading process
is complete. If the standards aren’t implemented, the organization is
no longer auditable and the entire focus of ISO 9000 is not
accomplished. I would, therefore, not be able to have managers on my
team who did not support the mission, regardless of how good of a
manager there are.

References

International Organization for Standardization. (2011). International Organization for Standardization.
Retrieved from ISO 9000- Quality management:
http://www.iso.org/iso/iso_catalogue/management_and_leadership_standards/quality_management.htm

2 comments:

ISO 9000 must be standardized in retail, construction, and most especially food industries. Why is is it very essential in food industries? It's because your consumers would want to eat dishes that are being prepared with quality standards and precision. And if your company was certified by ISO, there is no doubt people will come and patronize your business without hesitation.

An ISO 9000 certification shows how you work for quality. People always love good quality products and services. If you really want to grow and be on top of the food industry, make sure that you try your best to obtain this certification. This is attainable for as long as you show great performance in your business and strict compliance with the set standards.