911, what is your emergency?

Memphis Tennessee Police Officer Sean Bolton was shot and killed while performing a traffic stop just after 9:00 pm on August 1, 2015. A citizen who witnessed the shooting dialed 9-1-1 however due to a large number of incoming calls was not able to speak to a dispatcher....

A Lawrence, Massachusetts 9-1-1 call taker is facing termination after she failed to properly offer assistance to Spanish speaking callers. The Lawrence Police uncovered the issue after a “routine and random” review of 9-1-1 calls. The calltaker, Dianne D’Iorio who has been with the Lawrence Police since 2007,...