Intranet

Menus menus menus. Curated lists of ‘how to do’ stuff are great, but sometimes the simplest list is the ‘killer app’ of your intranet. Try the ‘I need to…’ list, and help your people get things done fast.

Renaming your intranet, or any business system, seems a fun thing to do to create engagement and ‘goodwill’ towards an improved system. A new name signifies a fresh start, but it does cost a lot of money and it does waste time. Think!

We know the number one reason people find your intranet superfluous to requirements; irrelevant information. The ‘news’ stories are often Company focussed (what ‘we’ need to tell ‘you’, the little people) rather than ‘people focussed’ (what ‘you’ need to know to get stuff done).

We know that if an intranet, or the content, ain’t useful then it ain’t used! But what about the secret, number two, insidious reason?

Your search engine probably isn’t as good as your people would like it to me. Reduce friction and frustration by providing a great (great, not ‘good enough’) “No Results” results page. See my sad robot.

I’m designing a potentially massive intranet’ the biggest hurdle is breaking people’s expectations that it can be ‘just the same but better than the current one’. The current intranet is very very poor. Please help me decide if ‘user centred’ design is the right way forward, or if I should just let our Departent Silos do as they wish…