Passport can be pretty frustrating at times. What I would do first is to make sure you have the right credentials (because trying it on a computer is easier than spamming it on phone/tablet).

1. Go to https://passport.efi.com/
2. Log in (remember that "email" should end in @passport.efi.com);
3. Once you confirmed that you have the correct credentials, please try again. If you had changed your password recently, it may also take up to 30 minutes to sync up across different apps.