You see the error message “There's a problem playing the title that you have chosen. Please try again or choose a different title.”

You may have been temporarily signed out of the Xbox Live service while playing a video. Make sure that you are signed in to the Xbox Live service and try to start playback again.

You see the error message “This device is not registered to an Amazon.com account. You can register this device to your Amazon.com account by going to Help.”

You need to associate your Xbox 360 console with your Amazon.com account. In the Amazon Instant Video app, go to the Help section and follow the instructions to complete this process.

You see the error message “Something went wrong, try again or pick another video. MP1032.”

You get this error if your Xbox console isn't connected directly to your TV. To resolve this issue, connect your Xbox console directly to your TV. Remove any pass-through device (such as a capture device or switchbox) that is between your console and your TV.

You get a different error, such as AT1002, AT1008, MP1023, MP1024, MG1003, or MP1065.

If you see these or any other errors that aren't described on this page, try one of the following solutions:

Note The Xbox Support Forums content is available only in English. To translate Xbox Support Forums content into another language, paste the URL into an online translation tool such as Bing Translator.

Closed captions don't appear or appear as black text on a black background.

This problem can occur if the user turns on Closed Captions in the Amazon app. To work around this issue, try either of the following:

Use the Closed Caption Settings in the Dashboard to turn Closed Captions on.

If you get into this state by turning on Closed Captions in the Dashboard, you can fix this issue by turning Closed Caption off and then on again: