Unified Communications Architect

Company: EMC is now part of Dell Technologies

Posted: August 05, 2016

Reference ID: 169109BR

**Job Description:**
Dell Information Technology is a world-class IT organization that employs 5000+ across the globe. We are focused on driving business transformation, superior customer satisfaction, and revenue growth through innovation and cutting-edge technology that leverages traditional ERP, as well as cloud, analytics, mobile, and social solutions.
**General Summary:**
Provide strategic planning, innovative solutions and technical knowledge in order to design, implement and support Dell IT's Global Unified Communications enterprise and related technologies. Take the lead on projects from initiation to completion. Perform requirements analysis and develop hardware/software solutions to provide Unified Communications platforms that support business requirements. Coordinate and review the installation of hardware, implementation of software, reviewing management and monitoring tools. Prepare and maintain architectural guidelines and associated documentation. Create and maintain technical roadmaps.
**Principal Duties and Responsibilities:**
‒ Stays abreast of current and emerging unified communications solutions making recommendations based on in-depth knowledge and research
‒ Interfaces with global providers to assess advanced and emerging solutions
‒ Responsible for developing in-depth business cases to support technical recommendations
‒ Readily shares information with others, actively seeks customer input, takes direct responsibility for complex customer situations
‒ Contributes to process improvements, identifies inefficiencies, develops policies and procedures
‒ Works on unusually complex problems and provides solutions, which are highly innovative
‒ Collaborates with other Dell IT cross-functional groups and other engineering and architecture groups
‒ Defines architecture and standards for complex global unified communications infrastructures
‒ Presents technical strategies to a variety of audiences including Customers, Executives, Peers and Support Staff
‒ Works closely with Service Owners to translate business needs into technical solutions
‒ Designs and implements high level architecture for Voice, Video and Conferencing services
‒ Works with project team members and other internal teams to deliver projects
**Qualifications:**
_Required:_
‒ Bachelor’s degree (technical) with 10+ years relevant experience
‒ Possesses strong Unified Communications product/technology/industry knowledge and trends
‒ Understands pros and cons of different Unified Communications tools
‒ Experience with Microsoft (e.g. Skype for Business/Lync)
‒ Ability to articulate technical solutions to both technical and non-technical audiences
‒ Strong communication skills
‒ Mentoring/Coaching skills
_Preferred:_
‒ Master’s degree (technical)
‒ Experience integrating new systems/tools
‒ Broader experience working with a variety of Unified Communications tools beyond Microsoft (e.g. Avaya, SAP, Cisco)
**Why work with us?**
‒ Life at Dell means collaborating with dedicated professionals with a passion for technology
‒ When we see something that could be improved, we get to work inventing the solution
‒ Our people demonstrate our winning culture through positive and meaningful relationships
‒ We invest in our people and offer a series of programs that enables them to pursue a career that fulfills their potential
‒ Our team members’ health and wellness is our priority as well as rewarding them for their hard work
**EMC Values:**
When you choose our company, you join a diverse world of innovative thought leaders. At our core is a commitment to workplace diversity, the sustainability of our planet, and community corporate involvement. We offer highly competitive salaries, bonus programs, world-class benefits, and unparalleled growth and development opportunities-all to create a compelling and rewarding work environment.
We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), sexual orientation, gender identity and/or expression, national origin, protected veteran status, disability, genetics, or citizenship status (when otherwise legally authorized to work) and will not be discriminated against on the basis of such characteristics or any other status protected by the laws or regulations in the locations where we operate. We encourage applicants of all ages.
**Critical Hiring Criteria:**
**Functional Area(s):**
Information Technology, Engineering - Software, Engineering - Other
**Business:**
EMC GES
**Business Unit:**
100 - EMC CORPORATE
**Location:**
US - Colorado - Denver, US - Georgia - Atlanta, US - Massachusetts - Southboro, US - North Carolina - Raleigh, US - Texas - Austin, US - California - Santa Clara, US - Washington - Seattle, US - Utah - Draper
**AutoReqId:**
169109BR