Excellent Customer Service - A Competitive Advantage

By: Averti Professional Managers

NGN 75,000

Unique skills to enable your organization stand you out in a highly competitive environment. In today's competitive markets, customer service determines the winners and losers. Customers today are informed and therefore demand world-class service. They’ll reward companies that provide it by remaining loyal, and they’ll take their business elsewhere if service is mediocre. Energize employees, impress customers, enhance image, improve positive word-of-mouth, and increase repeat business.

COURSE CONTENT:

Who is a customer? Types of Customers, What is Service? Who defines quality service? What is excellent customer service? Managing customer value orientation, Understanding customer loyalty, Process of continuous quality service improvement, Communicating for positive results. Identifying sources of competitive advantage; The Financial Impact of Service; Repeat Business.