TransPost Service Checklist

if the service has started the absence of the message indicates that the service cannot access the TransPost log folder.

For example if the service is logged in as Local System and a TransPost path is like C:\Users\yourusername… or on XP C:\Documents and Settings\yourusername… or uses a network drive, although these folders exist it cannot use them.

To fix this:

Use Configure transPost to set the Log folder to an acceptable folder. Note that if you clear the Folder for logs field it will be reset automatically to the default which is accessible to all users.

or change the service login and password (
How?) to a user with access to these folders.

In the TransPost Process tab, are there any error messages from the service?Yes,
No

Have any of the following messages been returned by the transPost Service?
No

The message indicates that the service cannot access the specified folder.

For example if the service is logged in as Local System and a folder path is like C:\Users\yourusername… or on XP C:\Documents and Settings\yourusername… or uses a drive mapping that is not available to all users of the computer then, although these folders exist it cannot use them.

To fix this

Move the folders and, in the TransPost Run Schedule tab, change the path references

The message indicates that the service cannot access the TransPost log folder.

For example if the service is logged in as Local System and a TransPost path is like C:\Users\yourusername… or on XP C:\Documents and Settings\yourusername… or uses a drive mapping that is not available to all users of the computer then, although these folders exist it cannot use them.

To fix this:

Use Configure transPost to set the Log folder to an acceptable folder. Note that if you clear the Folder for logs field it will be reset automatically to the default which is accessible to all users.

or change the service login and password (
How?) to a user with access to these folders.

Are there other messages, apart from 'Service started successfully.'? YesNo

To check the status of the service, and if necessary start it or change service login details:

Select Control Panel from the Start menu.

If in Category view

For Windows 7 or Vista, select System and Security

For XP select Performance and Maintenance

Select Administrative Tools

Select Services

Double-click on TransPost Service to display its properties.

If its status is Stopped click on the Start button to start it.

To change the log-in used by the service, select the Log On tab. Normally the TransPost Service is configured to use the Local System account. This may not have access to folders that you reuire the Service to use.

Select the This account radio button and enter the required user name. Then enter the password for the required user in both the password fields.

Click OK to close the Transpost Service Properties window.

Wait a few minutes then recheck. (Use F5 to refresh the Services window.) Is it still started?
Yes,
No

Important Notes

The default login used by the service (Local System) cannot access network folders at all

Regardless of the login used by the service, network drives must be specified using UNC format i.e. \\servername....
This is because network drive mappings are set up by the session login process which does not occur for a service.