Yes you can. SLA is nothing but a field that show the time elapsed. You can always create a scripted field using Script Runner plugin to auto calculate a field.

The JIRA Service Desk offers creating more SLAs easily and there are reports that help team take better decisions, but if you just want to have a field that displays the time between two events, then you can do it without JIRA Service Desk too.

Hey everyone! My name is Sarah Schuster, and I'm a Customer Success Manager in Atlassian specializing in Jira Software Cloud. Over the next few weeks I will be posting discussion topics (8 total) to ...