UDF COVID19 UPDATES

A message to our guests about the Coronavirus from Brad Lindner, CEO of United Dairy Farmers

Saturday, May 16, 2020

To Our Guests:

I want to say thank you for the continued trust you place in us and our team every time you visit our stores or purchase our products. Each day, we learn more information about COVID19 and how to prevent its spread. Our intent is to provide a safe environment for all our guests and associates. Below are some additional changes we have recently made that are important for you to know. But first, I want to share some things about the associates who work for us.

I can’t say enough about our associates and their hard work during this disruptive time. I want to personally thank them for their contributions during this unique set of circumstances. Just like many of you, they have had personal or family related challenges caused by this pandemic, but continue to come into work with an authentic concern for each of you as our guests. We have put together a special recognition bonus to our store frontline associates and are providing additional benefits to many other areas of our business, as well.

In closing, we will continue to provide you updates as we deal with this issue together.

Sincerely,

Brad Lindner,President & CEO

Enhanced Safety Measures

UDF STORE INFORMATION

All United Dairy Famers locations and gas pumps will remain open from 5 AM to midnight.

We have temporarily suspended the use of refillable cups and coffee mugs in our stores.

Enhanced, rigorous cleaning and sanitation practices are being performed at all stores, leveraging updates from the CDC and state health departments.

LIMITS ON GUESTS IN OUR STORES

In Ohio stores, you will see the maximum occupancy signs listed on our front doors. Store associates will be monitoring how many guests are in a store at any one time.

If a store reaches its maximum allowed occupancy, our associates may ask you to wait outside of the store.

SOCIAL DISTANCING

We support social distancing to keep you and our associates safe. At times, we may offer some additional gentle reminders while in our stores.

You will see visual markers (floor tape) in all UDF stores to provide some direction and reminders for how you should practice social distancing. Specifically, you will find these reminders at our check-out counter, coffee preparation area and our hand-dipped ice cream service counter.

We have installed Plexi-glass guest shields at the stores’ counters to provide protection from airborne transmission of COVID19.

WEARING MASKS IN OUR STORES

Recently, the Center for Disease Control (CDC) announced a recommendation for the general public to voluntarily wear masks while in public. We encourage guests to wear protective face masks while visiting our stores if they choose to do so.

We ask for your understanding as we are also held responsible for age verification when selling tobacco and alcohol. Thus, our store associates may ask for your ID, and may also ask you to momentarily remove or pull down your mask, to allow us to verify your identity and ability to purchase these products.

HELP FOR GUESTS NEEDING ASSISTANCE

For our elderly guests or for those needing additional assistance, please ask one of our associates to help.

Keep in mind that most of our gas pumps have a “help” button you can press and our store associates will reply to help with your gas needs.

assistance for our associates

For our associate's safety, we have provided gloves and masks to every associate, and we are encouraging healthy hygiene habits. Our associates are required to wear face coverings of masks as directed by state orders.

Store Notices

United dairy farmers covid-19 store noticES

The safety of our associates, guests, and partners remains our top priority. In order to keep you updated on COVID19, here is a summary of our locations where an associate has had a positive COVID19 test, along with the time frame when they last worked.

Store

Address

State

Last Date In Store

75

4344 Smith Rd

OH

4/23/2020

111

11610 Lebanon Rd

OH

4/27/2020

671

1400 Cherry Bottom

OH

5/04/2020

632

900 N. High and First

OH

5/9/20

622

1930 Hard Rd

OH

5/12/20

United Dairy Farmers has implemented a COVID19 response plan which has been enacted in each of the locations above. This includes the use of a professional cleaning and sanitizing company to deep clean and apply a disinfectant to all surfaces of our stores (both inside and outside-at the gas/air pumps, etc.) per CDC guidelines. In addition, we are working with the local health departments to assist both our quarantined associate who tested positive as well as those quarantined associates who had direct contact. We will do everything we can to support our impacted associates, including providing paid time off for those quarantined. We continue to perform hourly enhanced preventative sanitation and safety measures in all of our stores to prevent the spread of illness to the fullest extent possible.