Allow articles to be posted to multiple sections

It would be super awesome if we had the ability to post a single article to multiple sections. We have a number of different "buckets" that our customers fall into that each have their own specific section. We often times write articles that are german to more than one group of customers but not all groups of customers. As it stands currently we have to write the article, post it to one section, copy it, navigate to a different section and post the article, navigate to a different section and post the article, navigate to a different section and post the article, and then navigate to a different section and post the article. This is also a huge pain because that one article now has 5 different URLs and becomes a nightmare for updating and linking in our marketing materials and / or website. It would be much easier and efficient if we could choose to post an article to multiple sections (even if it were still separate URL's for each).

348 Comentários

+1 for us on multiple forums. Our support documents often overlap into multiple areas. At the moment, I'm creating duplicates when needed, but it would be really nice to be able to specify which forum(s) articles should appear in. This would make updating SO much easier. Also easier on the customers who perform a search, and end up with 2 or more of the same articles returned on the search.

Yes, this would be very helpful! We'd like the same functionality (articles can be republished in different categories in the knowledge base). Ideally, there's one parent article and you can pick the other locations where it shows up, that way you only have to edit it in one place etc...

+1 yes, please! Agree with comments above to have 1 'parent' article/doc that can then also be allocated to other categories/forums, especially since multiple postings lead to significantly more complicated content management.

In the mean time, we are currently working hard on releasing the Help Center API into beta, which can be used to publish content to multiple articles at the same time. I know this might not be an ideal solution, but it could be helpful to some.

Please let me know if you would like to participate in the Help Center API beta and I will make sure that you receive an invite.

+1 This request has been out there for almost 2 years and it's a core feature that should be included!! Forums are often intertwined and it's necessary to be able to post or link the same items in multiple locations

Andrew mentioned using the Help Center API (which will be available as a beta soon) as an alternative that lets you post content to several articles at the same (still not the same as having one article visible in multiple places). In case anyone hasn't signed up yet, you can sign up for the beta here: https://zendesk.wufoo.com/forms/help-center-api-beta-sign-up/. If you sign up you'll know as soon as the beta is open. I'm not aware of new updates regarding the main feature requested here, I just wanted to make sure you all have access to the beta if needed.

Unfortunately there is no update yet, other than that this is something that we definitely plan to add to Help Center when time permits. We currently have a packed roadmap with many highly requested features that we try to prioritize as best we can.