Despite decades of research, validation, and business case studies, the mere mention of using personality tests in the workplace seems to spark controversy. Lawyers, government agencies, social advocacy groups, job... Read more →

Institutions and nation states are now facing inevitable and even predictable, change. But they lack the leadership, flexibility and imagination to adapt. It’s not that their current leaders and pipeline... Read more →

When it comes to assessing a candidate’s fit for sales, one size definitely does not fit all. Traits like assertiveness, criticism tolerance (ability to take a no), and resilience may be important... Read more →

To paraphrase Tom Friedman, “average [customer service] is over.” Good customer service skills is what differentiates the growing company from the rest of the pack. Delivering good customer service is... Read more →