If you purchase and download a digital file, for example a recording of a webinar, a workshop or an ebook, there are NO refunds. If you have a problem with a digital file that you have previously purchased and you have passed the download limit, contact This email address is being protected from spambots. You need JavaScript enabled to view it. and we will evaluate your situation on a case-by-case basis.

Courses and Workshops

Please be certain that you want the course for which you have enrolled.

Unless specifically stated, refunds are available up to one week prior to course/workshop start. In courses and workshops that allow immediate access, because students have access to all course resources, there are NO REFUNDS.

Refund requests based on non-attendance or unawareness of refund procedures are NOT considered justifiable. For any refund that is granted, if the request is made after 30 days, a 3.9% fee will apply.

In the core essentials (W101, W102, W103, W110, and W111), if a student is unable to attend or complete a course in one term, they may transfer their tuition to the next term (for example, a student enrolls in the Spring, but is unable to complete the course. Upon request, their tuition may be transferred to Summer term). They must notify the instructor prior to the end of the first course in order to take advantage of this option.

Students who are unable to complete one-half or more of the course even after this second term, may re-enroll in a future offering of the same course at a 25% discount of the regular course tuition. Students who have successfully finished more than one-half of the required work, may pay on a per-week basis for completing the remaining work. Students considering this option must get agreement by the course instructor prior to the start of term.

For all courses other than those specified above, any extension is solely at the discretion of the instructor.Additional fees may be required.

After two years of inactivity on a course, any incomplete grade will be changed to no-credit/audit. For a course required for the diploma, students with a no-credit grade will be required to repay and retake the course.

Cancellation of a Course

Occasionally enrollment is not sufficient to offer a course which was scheduled to take place in a particular term or an instructor may have an emergency which prevents him or her from teaching a scheduled course.

If the course is cancelled, any money already paid by the student can be applied to their other courses in the current or following term. Students can also ask for a refund of such funds at any time after cancellation of the course.