Terms and Conditions

1.1. Company – means Easyway Transport Ltd, residing at 2 Woodberry Grove, London, N12 0DR, company number: 7819694 (registered in England&Wales) and its appointed sub-contractors, company partners and agents.

1.2. Consignee – means the person, organization or company to whom the Goods are to be delivered.

1.3. Consignment – means a parcel or a group of parcels sent to a single address

1.4. Contract – means the agreement entered into by the Customer with Easyway Transport Ltd, comprising these conditions, the Customer Service Agreement, the Service Guide, the Price Guide and any other documents as both the Customer and Easyway Transport Ltd agrees to in writing.

1.5. Customer – means the party who contracts with Easyway Transport Ltd to arrange collection and delivery of a consignment and who is responsible for payment of all Charges associated with delivery.

1.6. Goods - means the items contained within a Package.

2. Conditions of carriage

2.1. The Company agrees, subject to the Customer's observance at all times of these Conditions and the Customer's payment of the specified price, to carry Consignments agreed upon by the Company and the Customer.

2.2. The Company is not a common carrier and will accept goods for carriage only on these Conditions.

2.3. These Conditions shall solely apply to any agreement between the Company and the Customer relating to carriage and the Customer shall be deemed to have notice of these Conditions if and as soon as he or she places an order with the Company for the carriage of a Consignment.

3. Consignments

3.1. The Customer shall provide to the Company when a Consignment is either submitted for carriage by the Customer, or the Customer requests a Consignment to be collected from a third party address, details of the Consignment as required by the Company, either in a written, printed or electronic format.

3.2. Company is not obliged to accept orders from the Customer – and a contract for the services will only be formed when the Company accepts Customer’s order and confirms this to him. The Company reserves the right to refuse and cancel any order at any time without providing a reason.

3.3. Transit shall commence when the Consignment is handed to the Company at the point of collection specified by the Customer. The Company is entitled entirely at its discretion to convey the Consignment by any means of conveyance and by any route whatsoever.

4. Packaging and collections

4.1. The collection of a Consignment will normally occur at Customer’s chosen premises shortly after order was placed. The Company will complete the consignment agreement based on the details provided by the Customer.

4.2. If collection or delivery of a Consignment takes place at Customer’s premises, Company shall not be under any obligation to provide any equipment or labour which, apart from the driver collecting the Consignment, may be required for loading or unloading of a Consignment.

4.3. The Company may, at its absolute discretion, open any Package and inspect the Consignment for reasons of safety or security. Your Consignment/s must be packed to a reasonable standard, packed within a double walled cardboard box with the contents cushioned and protected inside. The packaging must also be sufficient to protect the Consignment's weight. It is not always obvious when a Consignment has not been packaged properly. The Company will assume that Consignments have been correctly packaged and will exercise a level of skill and care appropriate to that. Any claim resulting from a Consignment that is not packaged to a reasonable standard and in line with the above may be declined.

4.4. Consignments collected and or delivered in certain remote areas may be subject to a time delay and to a remote area surcharge to maximize effectivity of transit and to minimize costs. Customer will be notified well in advance, namely before the collection of the Consignments.

4.5. If any part of Consignments exceeds 30 kg, Customer is obliged to inform the Company in advance to ensure providing appropriate equipment for handling heavy items.

4.6. The Customer shall ensure that all Goods are securely and adequately packaged for carriage and that all packaging complies with the laws and regulations of each country through which the Goods may be carried. In addition Customer should note that if a poorly packaged item is send, this may cause damage to other Consignments being carried and Customer may ultimately be liable for loss to those other Consignments if the senders of those Consignments seek to pursue Customer.

5. Delivery of the Consignment

5.1. Under normal circumstances delivery time will not exceed 14 days of the date the Consignment was submitted for carriage and the Customer will be notified about the estimated delivery time at the time of the collection. In the event of force majeure the Customer will be informed about the delay.

5.2. Company will attempt to deliver the consignment to the requested address within the timeframe of Company. All delivery times shown on the Company’s web site are estimates and no guarantees are made. Consignments may be delayed for reasons that are out of the control of Company. Company will not be held responsible for any damage or loss incurred by late delivery and no refunds will be given in this instance.

5.3. In the event that the Company is unable to deliver the Consignment, the Company will leave details of the attempted Delivery at the Relevant Delivery Address asking the Customer to re-book the Delivery for an additional surcharge of 10 GBP or attempt to collect the Consignment within 14 working days from Company’s warehouse. All re-bookings of deliveries must be made direct with the company as instructed on the calling card left by the company. If no such contact is made within a reasonable time the Company will either return the Consignment to the original collection point at the customer’s cost or to destroy the Consignment.

5.4. Consignee must sign the proof of delivery of the Consignment which then serves as evidence of the undamaged delivery of the quantity of Parcels and/or Freight Items within the Consignment.

6.2. Any item that is listed in Company’s excluded items will be exempt from any claim against delay, damage and loss. The Company shall not, in any circumstances, be liable to Customer for any damage caused arising directly or indirectly as a result of any of the Excepted Risks.

6.3. If any one of the above item is collected by a Company, Customer is then liable to be surcharged and his Consignment will be returned. No refund of postage will be made and compensation claims will be void.

6.4. Company reserves the right, but is not obliged, to open and inspect, or scan by means of X-ray, any package tendered to it for transportation at any time.

7. Charges & Payments

7.1. The rates for carriage are based on an accurate deadweight or volumetric weight whichever is the greater for each Consignment submitted for carriage by the Customer. Company may verify the actual and/or dimensional weight of packages and, if greater than the declared weight, the Company may charge the Customer based on such weight. Customer shall pay or reimburse Company for all Shipment charges, ancillary charges, duties and taxes owed for services provided by Company or incurred by Company on Customer’s or Consignee’s or any third party’s behalf and all claims, damages, fines and expenses incurred if the Consignment is deemed unacceptable for transport as described in Section 6.

7.2. If the charges are paid by Customer, he or she is obliged to pay the charge at the time of the Consignment collection which is calculated from the real weight of the Consignment under the actual pricelist, unless price is agreed directly with Company.

7.3. Charges can be paid by cash, bank transfer or credit/debit card. Company accepts Visa, Visa Debit, Maestro, Solo, Switch and MasterCard. Company does not accept American Express. If due to technical issues Company is unable to accept payments made by credit/debit card, Customer must pay all the charges by cash. Payments by credit card are subject to a 2% transaction fee.

7.4. If the charges are paid by Consignee, payment can be made in GBP or in official currency of the country where the Consignment is delivered to. If the charges are made in local currency, payment will be subject to a mid-market rate of the country’s National Bank on the day of the delivery and is subject to a 5 GBP administration fee.

8. Liability for Loss or Damage and Claims

8.1. The amount of compensation payable by Company for the loss of Consignments, howsoever caused, shall pay 4 GBP per kilo for the gross weight of the Consignment lost to a maximum of £300 per Consignment regardless of number of pieces Consignment consists of.

8.2. In the event of damage of Consignments howsoever caused, Company shall pay 3 GBP per kilo for the gross weight of the Consignment damage to a maximum of £200 per Consignment regardless of number of pieces Consignment consists of.

8.3. If the Consignment charge is not based on its weight (e.g. bicycle, mattress, sofas, guitars, etc) and Customer is unable to prove level of the damage to the Consignment, Company will work out the compensation of any Consignment lost as a double of Consignment charge and of any Consignment damaged to a maximum value of 1.5 of Consignment charge according to the level of damage.

8.4. The Company shall not pay any compensation whatsoever and howsoever caused, for any loss of, or damage to Consignments as a result of: - The Customer or consignee not taking or accepting delivery within a reasonable time; - Insufficient or improper packing, labeling or addressing, including incorrect or missing postcode information; - Damage or breakage of articles of, or for that part of any articles that comprises of china, glass, porcelain, earthenware or other similar materials; - As the Company cannot test whether any electrical equipment that the Customer provides to the Company in a Consignment is functioning properly before we deliver it for you, we do not accept any liability for: - damage to the functioning of any electrical equipment; or - any loss of any data from electrical equipment - Parcels containing any form of liquid; - Act or omission of the Customer or owner of the goods or of the servants or agents of either; - Inherent liability to wastage in bulk or weight, latent defect or inherent defect, vice or natural deterioration of the goods, wear and tear, depreciation, moths, vermin, or the effect of any process of cleaning, dyeing or restoring any article; - Act of God, seizure under legal process. - Any consequence of war, invasion, act of foreign enemy hostilities (whether war is declared or not), civil war, rebellion, insurrection, military or usurped power or confiscation, requisition, destruction of or damage to property by or under the order of any government or public or local authority, riots, civil commotion, lockouts, general or partial stoppage or restraint of labour from whatever cause, pressure waves caused by aircraft or other aerial devices travelling at sonic or supersonic speeds, the direct or indirect effect of ionizing radiations or contamination by radioactivity.

8.5. Company can arrange an additional insurance cover for Customer covering the actual cash value in respect of loss of or physical damage to the Consignment, provided the Customer completes the insurance section on the front of the waybill and pays the applicable premium. Additional insurance cover is 4% of the Consignment value above the basic cover. When claiming for damaged items Customer must provide all necessary documents (e.g. a copy of the purchase order invoice/receipt/proof of value, etc) that are required by insurance company. If Customer has failed to prove his ownership of the damaged item, his additional cover may be invalidated and his claim declined.

8.6. The Customer remains responsible for ensuring packaging is adequate for transportation. If an item does not comply with the Packaging Guidelines, then a claim will be rejected. If an item is not labeled in accordance with the Labeling Guidelines, then a claim will be rejected.

8.7. All claims for damage must be brought to our attention with all relevant evidence (as requested) in writing within 7 days of receipt of Consignments.

9. Applicable Law

9.1. Company will carry out the Service(s) for Customer whilst this Agreement is in force, in return for the payment by Customer to Company of the price set out in the Service Order and in accordance with the terms of this Agreement. By signing the Consignment Agreement Customer agrees to Company’s Conditions of carriage.

9.2. Company reserves the right to change its privacy policy at any time with or without prior notice. Please check back frequently to be informed of any changes.