Sustainability

Business Continuity

Approach

Three generations of continuity of ownership and operating philosophy have generated consistent, reasonable, annual profits each year since 1957. Armstrong’s foundation of fiscal continuity enables investments in functional continuity, resulting in supply chain reliability. Our disaster recovery objectives are to protect human assets, protect informational assets and provide for continuity of operations.

Data Continuity

Armstrong employs technology and processes to minimize the impact of a disaster and provide for timely recovery within our existing headquarters facility in Memphis, Tenn. In the event this is not possible, Armstrong operates a redundant data center in Dallas, Texas, enabling any service outage to be restored within two hours.

Additionally, UniGroup has a similar contingency plan to support Armstrong and all agents of United Van Lines and Mayflower Transit.

Should technology or software fail, Armstrong can revert to manual processes. While such an action would impair efficiencies, it could be done until no longer necessary.

Operational Continuity

Armstrong has contingency plans to resume operations at other locations should such action become necessary. These plans are maintained and tested on a frequent basis.

In the event of a business disruption or disaster that impairs or destroys our physical operating locations, Armstrong has contracted an outsourced supplier to provide all key elements needed to restore operations quickly, anywhere across North America. Elements provided include: temporary mobile or commercial office space; power generation; computer systems and equipment; and phone and Internet communication.

"Zach and Tony were beyond amazing at their job! They are very professional and get the job done right and in a timely manner! They have made this moving experience so easy with no stress!"

N.S., June 2015

“The packing leader and the driver were a pleasure to work with. They were very helpful and respectful. They accommodated us on every request. Moving is not an easy experience for anyone involved. Their cooperation made the experience the best it could be."

D.M., June 2015

“This crew loaded and unloaded my belongings and they could not have done a better job. They were very considerate in manner with my belongings and my house. They took the time to load things correctly so that nothing was damaged upon delivery. I highly recommend Zack, Tony and Kris, they provide OUTSTANDING service!"

K.C., July 2015

“The Packing Services were GREAT! Those guys moved very efficiently and marked and packaged things so they were easily placed in the correct rooms at our destination. This was a great group of guys and I'd easily want them on my next move!"

C.P., August 2015

“I have moved a few times in the past and this was one of my best moves. From the coordinator, driver, crews and the third party who handled the washer and dryer, they were all good. The driver was Phillip and him and his wife worked very well with us and should be commended. You could not have selected a better team to represent your company. Thank you!"