Cash payouts

For hospital stays, day surgery and if you have a baby, we'll pay you a cash lump sum to spend however you like.

Hospital and day surgery claim forms must be completed, signed and stamped by the hospital where you stayed.

Maternity/paternity claim forms must be sent with your baby's full birth certificate.

Personal Accident claims

For Personal Accident claims, please contact us on 0114 250 2000 and we'll send you a Personal Accident claim form. Complete and return it to us and we'll do the rest.

Health and wellbeing services

Accessing your health and wellbeing services is easy too. Contact details for each service can be found by signing in to My Westfield and also in your Plan Guide. Don’t forget to have your Westfield policy number to hand.

Claim within 13 weeks

For money back claims, please submit your claim to us within 13 weeks of the date you paid for each treatment, goods or service. For cash payouts, this is the date you were discharged as an in patient, or the date you attended day surgery. And for any maternity/paternity/adoption claims, this is 13 weeks from the date of birth or adoption.

In this section

Get your money back quicker

Sign up to receive your claims by direct credit and get your money paid straight back into your bank account, no fuss. Simply sign in to My Westfield and update the 'Direct credit reinbursement' details.