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well its now 12:32 am on Dec 26th and my son still has not gotten his present hopefully he will get it before he wakes up. I'd love to say to him it arrived instead of my phoning Ganz tomorrow and asking where it is. Hated seeing him go to bed in tears over it.

For those with kids I can completely understand - that must be the hardest to see - the disappointment and sadness of them not receiving their gift on christmas - wondering what did they do wrong! I'm just glad I don't have kids that got disappointed or I would have been really really upset!

Doing my best FroggyDoodle!! I know it's late and disappointing, but at least they let us know they WILL be delivered.

Unfortunately Santakinz delivering presents after Christmas is such a let down to soooooo many....and the fact that staff had to go in....my sympathy unfortunately does not lie with lie but rather with the millions who were disappointed. That staff will be paid, at least double time...but we, as members, paid for a service....and it was not delivered....it's now boxing day...Christmas is over....do I, as a parent, dare lie to my kids and tell them they did arrive last night, or should I be honest so the next time there is a WW disappointment they are not sooooooooo upset, because let's face it...there always seems to be a next disappointment with WW.....

For those with kids I can completely understand - that must be the hardest to see - the disappointment and sadness of them not receiving their gift on christmas - wondering what did they do wrong! I'm just glad I don't have kids that got disappointed or I would have been really really upset!

You can't be that hard on Ganz. You're not a programmer, and how do you know the problem is so easy to fix? And frankly, it's amazing that they don't have more glitches than they already have.

I was a programmer for years and we tested things before we implemented them. Ganz tries to put in too many things too fast. It would be better if they waited to announce new things until they knew they would work. They complicated this by letting us choose a gift. I think most of us would have been happy not to know about any choice and just get one of the items as a gift. The gifts are all nice. I know some are complaining about the size of the tree, but if you consider the other two things offered you should not expect a big tree.

If you havent received your gift, Santakinz wants you to know that he will be personally delivering every last present, and that the wait shouldn;t be much longer. Because of the delay, Santakinz will automatically be placing the presents right in your dock, meaning youll find your presents waiting for you the next time you log in after he has visited your room. You may also need to retrieve your items from storage through the dock to see your present.

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