On Tuesday December 14, 2009 Hughes will offer all customers access to the new Zone Alarm storefront website. Currently, customers with HughesNet Tools on your PC can order Zone Alarm Security Suite through the HughesNet Tools package on http://home.myhughesnet.com

Now Hughes will be offering all customers access to order Zone Alarm products via our new Zone Alarm storefront website located at http://home.myhughesnet.com then navigate to the HughesNet Security page on the left pane.

To install the Zone Alarm client software, you need to follow the steps below:

Once the software is downloaded (step above this section), you need to install the Zone Alarm software

Double click the setup file that you just downloaded

If you would like a desktop icon created, check the box to Install desktop icon

Click Next

Enter your name and if you would like to receive E-mails from Zone Alarm about your product and updates, enter your E-mail address (If you don't want to receive updates, you don't have to enter your E-mail address)

Click Next

Next you will need to agree to the License Agreement by checking the box next to I accept the terms of the preceding License Agreement

Click the Install button.

You will be presented with the following setup options:

Hughes recommends to use the Default quick install setup

Running two anti-virus products at once causes slow performance and system crashes. Before turning on Zone Alarm Anti-Virus, you must turn off or uninstall any other anti-virus products. As such, please choose one of the following two options:

If you have anti-virus software on your PC and would like to continue to use it (Not use the anti-virus software included in the Zone Alarm software) check the:

No - Disable Anti-Virus protection - To keep the current anti-virus software and NOT use Zone Alarm anti-virus

Click Next

If you have an anti-virus software on your PC but have disabled it or no anti-virus software and want to use Zone Alarm
anti-virus software, check the:

Yes - Enable anti-virus protection

Click Next

After the install process is complete, you will see the following popup:

Click the Restart Computer button to finish installation.

Once the computer is restarted, the PC will now be protected by Zone Alarm.

Symptom: The most common troubleshooting issue: User made an error in the settings Solution: To get details on how to restore your default setting, click here.

Symptom: I want to disabled ZoneAlarm Security Suite for technical troubleshooting.Solution: You can disable ZoneAlarm Security Suite by right clicking on the ZoneAlarm Security Suite icon in the system tray and shutting down the ZoneAlarm Security Suite. For more details click here.

Symptom: Video is being blocked on www.video.msn.com Solution: This is normal configuration issue with the privacy settings. You need to add www.video.msn.com to the site list and Allow Private Headers.

On how many PC's can I install Zone Alarm simultaneously?
As part of the HughesNet subscriber agreement, you are allowed 4 simultaneous copies of the application. However, if you install Zone Labs on a 5th PC, Zone Labs may decide to unsubscribe that license key at their discretion. If the license key is revoked, the user will not get any software/Anti Virus updates on that PC.

How much does the Zone Alarm Security Suite cost?ZoneAlarm Security Suite is free for the first 90 days upon initial order. After the initial 90 days, the service will cost $3.95 per month. The service charge will appear on your monthly statement.

What is a License Key?
The license key is an authorization for the customer to use the service. It also enables the subscriber to receive updates to the software.