Apple reveals the truth behind Face ID gaffe at iPhone X launch

An Apple representative told Yahoo Finance that too many failed attempts to authenticate faces by the Face ID before the event led to the embarrassing moment on stage.

Apple has finally revealed what exactly happened when the Face ID unlock feature embarrassingly failed to work on the first attempt at the launch of the iPhone X earlier this week..

An Apple representative told Yahoo Financethat too many failed attempts to authenticate faces by the Face ID before the event led to the gaffe on stage.

Several people were using the new iPhone before the event without realising that Face ID was trying to authenticate their faces. Hence, during the demonstration by Apple senior vice president Craig Federighi, the Face ID asked for a passcode due to too many failed attempts.

The latest iPhone X has introduced the facial recognition feature which replaces the fingerprint sensor unlocking system on previous iPhones. It has an infrared camera and hardware to enable unlocking through recognising the face. The phone, priced at Rs 89,000 in India, doesn't have the home button and one has to tap it twice to wake it up.

At the launch event on Tuesday, the embarrassment arising out of the failed attempt at facial recognition had led to several humorous posts on social media.