Terms Of Use

ImmForm Terms of Use

Please read these terms and conditions of use carefully before you start to use our site. Access and use of this site by you constitutes your acceptance of these Terms and Conditions and your agreement to abide by them. This takes effect from the date on which you first access or use this website. If you do not agree to these terms, please refrain from using our site.

The ImmForm website (IMMFORM.DH.GOV.UK) is an internet service published by Public Health England (PHE), Wellington House, 133-155 Waterloo Road, London, SE1 8UG

PHE is an operationally autonomous executive agency of the Department of Health and Social Care. PHE exists to protect and improve the nation's health and wellbeing, and to reduce health inequalities.

The ImmForm site collects data on vaccine uptake for immunisation programmes and provides vaccine ordering facilities for the National Health Service (NHS).
ImmForm service(s)’ are any services accessed via IMMFORM.DH.GOV.UK. References in these terms to IMMFORM.DH.GOV.UK, “site, “we” and “we” references to the ImmForm services.

Any reference in the Terms of Use to ‘you’ or ‘your’ means you (the individual) as a user of the site and this shall include registered users of the site.

If you comply with the Terms of Use and with all relevant laws (for instance, Copyright Law, Data Protection Act 2018 and GDPR), you may use ImmForm services to access and view ImmForm content for professional use, in relation to vaccination and immunisation.

You are responsible for all access to the site using your login details, even if the access is by another person. Passwords must not under any circumstances be shared with anyone.

You agree to use the site only for lawful purposes, and in a manner that does not infringe the rights of, or restrict or inhibit the use and enjoyment of the site by any third party. Such restriction or inhibition includes, without limitation, conduct which is unlawful, or which may harass or cause distress or inconvenience to any person, and the transmission of obscene or offensive content or disruption of normal flow of dialogue within this site.

Any material found within the site may not be republished, posted, broadcast or transmitted publically without the express written permission of PHE. Please see section ‘2.2. Use of survey data’ for more information on publishing survey data.

You must acknowledge the source and our copyright in cases where you supply the information to others.

There may be legal notices elsewhere on IMMFORM.DH.GOV.UK that relate to how you use the site.

Generally centrally purchased vaccines cannot be used for private, outbreaks, travel or occupational health use – see Chapter 3 of the Green Book (Immunisation against infectious disease).

Vaccines can be ordered through ImmForm for outbreak purposes only where this is part of a national catch-up campaign (e.g. MMR vaccine), or if Bexsero (Meningitis B vaccine) is required. Bexsero can also be ordered for high risk groups such as those patients with asplenia, splenic dysfunction and complement disorders.The arrangement for Bexsero applies to customers who order vaccines through ImmForm in England, Wales and Scotland.

If vaccine is required outside of the routine schedule (e.g. for occupational health purposes), then the organisation requiring the vaccine needs to pay for the vaccine and they should in the first instance approach the manufacturers directly.However, PHE is able to supply BCG vaccine and Mantoux tests (PPD) for occupational health use using a Private ImmForm account. You will be invoiced for these vaccines by NHS Supply Chain.

If centrally supplied vaccine is used for a purpose not authorised by Public Health England, then it should be replaced by privately purchasing the equivalent amount of vaccine, and this replacement vaccine made available for approved uses, such as the routine immunisation programme. Failure to do this may constitute fraud or theft. Vaccine misuse should be referred to the NHS Counter Fraud Authority or equivalent in devolved administrations.

Staff who order vaccines should ensure they meet all necessary legal requirements for the subsequent possession of vaccines, which are prescription-only medicines (POMs). This will be covered when they are acting on behalf of a registered medical practitioner with a licence to practice or because the use of the vaccine is authorised through a patient group direction.

Private accounts

Vaccines for outbreaks, private GP practices or for occupational health (OH) (including occupational health vaccinations in the NHS) should be purchased directly from the manufacturer or from a vaccine wholesaler.

PHE only supply private customers, subject to availability, with the following products:

BCG and Tuberculin purified protein derivative (PPD) for intradermal (Mantoux) test manufactured by AJ Vaccines. This can be ordered through the site using a private account number. Private customers will be invoiced via the NHS Supply Chain.

If you wish to use the site to order vaccines for occupational health, you need to register for a private account. Please contact Helpdesk@immform.org.uk to register. Please allow up to five working days for registration.

Travel vaccines

The vaccines supplied through ImmForm by PHE are not to be used as travel vaccines. Travel vaccines should be purchased directly from the manufacturer or from a vaccine wholesaler. BCG for travel purposes should be ordered privately through ImmForm as described in Private accounts below. For further information on travel vaccines, please visit the National Travel Health Network and Centre (NaTHNaC) website at www.nathnac.org/travel/index.htm .

PHE aim to supply vaccines with at least 3 months shelf-life upon delivery. However, PHE do not guarantee any particular length of shelf-life, other than that the product will be in-date at the time of delivery. Information on shelf-life is shown on the product page when products are being issued with less than 3 months shelf-life. We recommend that customers hold no more than two to four weeks stock at any one time to minimise the risk of wastage.

Ordering vaccines

The vaccine distributor contracted by PHE to store and deliver the vaccines ordered via the site have scheduled delivery days, arranged by postcode. In order to ensure there is sufficient time to collate and dispatch the order, the cut-off time by which the order must be placed is 11:55am two working days before the scheduled delivery date.

You are responsible for ensuring that orders are placed in good time. If you miss the order cut-off time and date and need vaccine(s) on or before your next scheduled delivery day, alternative arrangements will need to be made, for example:

the vaccination clinics are re-scheduled;

a doctor at another practice supplies vaccine, accompanied with a patient specific direction; taking professional responsibility for the patients’ vaccinations, (a practice cannot supply vaccines to another practice without a Wholesale Dealers Licence, unless done for the care of named patients).

Out of schedule deliveries

Out of schedule deliveries disrupt the already complex delivery logistics and will not normally be considered if you have missed the ordering deadline, or to accommodate last minute rescheduling of clinics. If you are unable to order by the ordering deadline due to the general unavailability of the Site and you need the vaccines by your scheduled delivery date, then PHE may consider securing an “out of schedule” delivery from the distributor. This cannot be guaranteed.

PHE may exceptionally agree to an out of schedule delivery if you have experienced a fridge failure and this will severely interfere with the vaccination of children. You are required to provide evidence of the fridge failure and details of any vaccines disposed of. See ImmForm helpsheet – ‘Fridge failures’ for further details at this link https://portal.immform.dh.gov.uk/Help-Guides.aspx

Vaccine prices

Vaccines are supplied free of charge to customers in England who order the vaccines to use in the NHS routine immunisation programmes.

All prices shown on the site are indicative list prices for illustrative purposes only and are not the contract prices paid by PHE. The exception to this is the private sale of the products. This is because the manufacturer does not sell these products in the UK, so they are only available from PHE, via the site). The prices listed are the prices that will be invoiced.

The Falsified Medicines Directive (FMD) and Delegated Regulation

Changes brought in by this legislation affect all healthcare institutions (including General Practice), pharmacies and other organisations across the UK who access centrally supplied products from PHE. For the majority of ImmForm customers, in practice this means that at the end of the supply chain before a vaccine is administered to a patient, the integrity of the product seal should be checked and the barcode on the packaging should be scanned to verify authenticity and register the removal of the product from the supply chain on a central database. Only organisations that fall under Article 23 of the delegated regulation are exempt from the responsibility of scanning to verify and decommission products.

Customers who believe that Article 23 of the Delegated Regulation applies to them will need to contact Helpdesk@immform.org.uk quoting their account number so that PHE can review and ensure your ImmForm account is set up correctly.

The data on ImmForm contains results collected from national surveys and collections down to practice level data. Practice level data is not published. Users may use practice level data for local performance management but may not publish or disseminate it. Data that is aggregated at a level above practice level and already published by PHE may be used in publications or used for secondary analysis.?

Pre-release access is subject to the terms set out below to protect patient privacy and confidential information in relation to the legitimacy of the data request for the purpose of the effective discharge of official functions and research. The user agrees:

Not to disclose or share without prior agreement, any part of the data that includes unpublished data until the data have been published as part of PHE’s routine vaccine coverage reports.

Not to use access for personal gain or take any action for political advantage

Not to use access to change or compromise the content, presentation or the timing of publication of the data

to use the data in a manner consistent with the condition of supply

to suppress numbers less than five in order to prevent deductive disclosure of information about individuals, which may potentially, either directly or indirectly, lead to the identification of any patient, as set out in guidelines issued by the Information Commissioners Office (ICO)

IMPORTANT: You, your organisation, PHE, The Department of Health and NHS England shall not publish any information, which directly or indirectly leads to the identification of any patient as set out in guidelines issued by the ICO. The ICO guidelines relating to anonymisation of patient data are found at: https://ico.org.uk/media/for-organisations/documents/1061/anonymisation-code.pdf .Nor should data be published that leads to the identification of individual practices as consent for this from all practices has not been obtained

We update IMMFORM.DH.GOV.UK all the time. We can change or remove content at any time without notice.

Good practice guidelines for secondary analysis of data

All appropriate caveats should be taken into consideration when interpreting data for secondary analysis. This information can be obtained by contacting PHE using the relevant programme specific mailboxes listed above).

We collect information about you in accordance with our privacy policy and our cookie policy. By using IMMFORM.DH.GOV.UK, you agree to us collecting this information and confirm that any data you provide is accurate

Passwords must not under any circumstances be shared with anyone. If your colleagues need access to the site, they should register for their own account.
You are solely responsible for keeping your ImmForm account username and password confidential and you are responsible for all activity that occurs under your ImmForm account.

To access ImmForm you will need to register for an account please see the ImmForm helpsheet – ‘How to register’ at https://portal.immform.dh.gov.uk/Help-Guides.aspx. Please note that there may be up to five working days between registration and the time that you are able to access the ImmForm services.

To be accessible, the ImmForm website must be as easy to use and understand for as many registered visitors as possible. This website complies with the World Wide Web Consortium’s (W3C’s) https://www.w3.org/ Level AA guidelines for accessibility and we are committed to maintaining and improving the accessibility of our site.

We endeavour to ensure that our sites have been tested on all commonly used browsers (by this we mean Internet Explore and Google Chrome) and on a number of screen readers, but please note that you may see inconsistencies in the presentation of pages if you are using an older or deprecated version of a browser. You can use ImmForm services on a variety of compatible devices however; some of the features and functionalities may not be available on all devices. We make no guarantee that all or any features will work on any particular device.

You are solely responsible for paying all expenses you may incur when you access or use the site or access, upload or download ImmForm content including your internet or data service provider charges and any excess charges to that provider if you have a limit on the amount of data you can download together with all costs of the equipment and software you need to connect to and use the Site. PHE is not responsible if your equipment or software is not compatible with the site.

PHE reserves all of its rights in ImmForm content and ImmForm services. You must acknowledge the source and our copyright in cases where you supply the information to others. Please see section 2 for more information on how you may use ImmForm services.

The names, images and logos identifying ImmForm (registered and unregistered) are proprietary marks. PHE reserves all of its rights in ImmForm content and ImmForm services. If you wish to copy or use the ImmForm logo, you must get prior approval from the PHE branding team.

You will need to tell us how and why you wish to use our logos. Please include your contact details: name, address, telephone number and email.

The permission to reproduce protected material does not extend to the material on this site, which is identified as being the copyright of a third party or for any photographic images. Authorisation to reproduce such material must be obtained from the copyright holders concerned.

IMMFORM.DH.GOV.UK links to websites that are managed by other government departments and agencies, service providers or other organisations. We do not have any control over the content on these websites.

We are not responsible for:

the protection of any information you give to these websites

any loss or damage that may come from your use of these websites, or any other websites they link to

You agree to release us from any claims or disputes that may come from using these websites.

You should read all terms and conditions, privacy policies and end user licences that relate to these websites before you use them.

You agree to use IMMFORM.DH.GOV.UK only for lawful purposes. You must also use it in a way that does not infringe the rights of, or restrict or inhibit the use and enjoyment of, this site by anyone else. You may NOT use ImmForm services to do any of the following:

You may not infringe or try to infringe the privacy or other rights of other ImmForm Services users. This includes your storing or trying to store personal data or usage details of other ImmForm services users, other than the name, email address and telephone number of designated contacts (for example an NHS England Screening and Immunisation Coordinator).

You may not infringe any applicable law (for instance copyright law) when using ImmForm services.

You agree to use ImmForm services and access, download and/or view the content of the site as supplied to you by PHE and you may not and/or assist anyone to, or attempt to, reverse engineer, decompile, disassemble, adapt, modify, copy, reproduce, lend, hire, rent, perform, sub-license, make available to the public, create derivative works from, broadcast, distribute, commercially exploit, transmit or otherwise use in any way ImmForm services and/or content in whole or in part except to the extent permitted in these Terms of Use and at law.

You may not directly or indirectly charge others for accessing or viewing any content of the site, or commercialise or attempt to re-sell the content of the site in any way, which includes advertising or selling any goods and services that offer content of the site including any third party software applications.

You may not directly or indirectly suggest any endorsement or approval by PHE of a product or service (for instance, a personal website) or any non-PHE entity, product or content or any belief or opinion expressed within a product or service.

You may not disrupt or try to disrupt ImmForm services. You agree not to use ImmForm services to and/or in connection with the site, distribute software viruses or other harmful programs which may damage the operation of or to monitor the use of any hardware, software or equipment, or use ImmForm services to engage in harmful, harassing or otherwise objectionable activity, including activity inhibiting access to ImmForm services by others.

You may not harass or cause distress or inconvenience to any other person using ImmForm services or transmit obscene or offensive content or disrupt the normal flow of dialogue within ImmForm services.

You may not display ImmForm content where it is on or in connection with Excluded products or services, namely products or services which:

While we make every effort to keep IMMFORM.DH.GOV.UK up to date, PHE do not provide any guarantees, conditions or warranties that the information will be:

current

secure

accurate

complete

free from bugs or viruses

available or be uninterrupted

The site and material relating to government information, products and services (or to third party information, products and services), is provided 'as is', without any representation or endorsement made and without warranty of any kind whether express or implied, including but not limited to, the implied warranties of satisfactory quality, fitness for a particular purpose, non-infringement, compatibility, security and quality, completeness and accuracy of any content.

While we have tried to provide accurate and timely information, there may be technical or factual inaccuracies and typographical errors, for which we apologise and we accept no liability for any inaccuracies or omissions on the site to the extent permitted by law. We reserve the right to make changes and corrections to the content of the site at any time, without notice.

PHE reserves its right to modify, suspend or discontinue all or part of any ImmForm service or any part of the ImmForm content without giving you any notice.

PHE has taken great care to present the products on the site as accurately as possible but the images you see will, of course, depend on the display and colour capabilities of your viewing equipment. Consequently, we cannot guarantee that the product images that you see on the site will accurately reflect the appearance of the actual merchandise.

Any commentary, opinions or other materials included in ImmForm content are not intended to amount to advice on which you should rely. We do not publish advice on IMMFORM.DH.GOV.UK. You should get professional or specialist advice before doing anything based on the content.

Although we may from time to time monitor postings, transmissions, and the like on the site we are under no obligation to do so and assume no responsibility or liability arising from the content of any such postings, transmissions nor for any error, omissions, infringement, defamation, obscenity, or inaccuracy contained in any information within such locations on IMMFORM.DH.GOV.UK

We are not liable for any loss or damage that may come from using IMMFORM.DH.GOV.UK. This includes:

any direct, indirect or consequential losses

any loss or damage caused by civil wrongs (‘tort’, including negligence), breach of contract or otherwise

the inability to use IMMFORM.DH.GOV.UK and any websites that are linked to or from it

any loss which is indirect or a side effect of the main loss or damage and which PHE and you could not anticipate nor expect to happen when you started using the Site, for instance if you lose revenue or salary, profit, opportunity or reputation

provided PHE complies with the ImmForm Privacy Policy, any loss of data or damage to your device or software, and

any loss or damage if ImmForm services are not provided to you or are interrupted or suspended or if PHE does not comply with the Terms of Use because of events beyond PHE's control, such as an act of God, accident, fire, lockout, strike or other official or unofficial labour dispute, civil commotion, rule or order or act of government or other act or event beyond the reasonable control of PHE.

This applies if the loss or damage was foreseeable, arose in the normal course of things or you advised us that it might happen. This includes (but isn’t limited to) the loss of your:

income or revenue

salary, benefits or other payments

business

profits or contracts

opportunity

anticipated savings

data

goodwill or reputation

tangible property

intangible property, including loss, corruption or damage to data or any computer system

wasted management or office time

We may still be liable for:

death or personal injury arising from our negligence

fraudulent misrepresentation

any other liability which cannot be excluded or limited under applicable law

Notwithstanding any other provision nothing in these Terms of Use is intended to exclude or limit any liability that may not by law be excluded or limited, and in particular none of the exclusions and limitations in this paragraph are intended to limit any rights you may have as a consumer under local law or other statutory rights which may not be excluded, nor in any way to exclude or limit liability to you for death or personal injury resulting from PHE’s negligence or that of PHE’s employees or agents. For further information about your legal rights, you can contact your local authority Trading Standards Department or Citizens Advice Bureau.

We are not liable if we fail to comply with these terms and conditions because of circumstances beyond our reasonable control.

We might decide not to exercise or enforce any right available to us under these terms and conditions. We can always decide to exercise or enforce that right at a later date. Doing this once will not mean we automatically waive the right on any other occasion.

If any of these terms and conditions are held to be invalid, unenforceable or illegal for any reason, the remaining terms and conditions will still apply.

You may not assign, sub-license or otherwise transfer any of your rights and obligations in the Terms of Use to any other person.

These terms and conditions are governed by and construed in accordance with the laws of England and Wales.

Any dispute you have which relates to these terms and conditions, or your use of IMMFORM.DH.GOV.UK (whether it be contractual or non-contractual); will be subject to the exclusive jurisdiction of the courts of England and Wales.

We make every effort to check and test IMMFORM.DH.GOV.UK for viruses at every stage of production. You must make sure that the way you use IMMFORM.DH.GOV.UK does not expose you to the risk of viruses, malicious computer code or other forms of interference, which can damage your computer system. It is always wise for you to run an anti-virus program on all material downloaded from the Internet.

We are not responsible for any loss, disruption or damage to your data or computer system that might happen when you use IMMFORM.DH.GOV.UK

Please check these terms and conditions regularly as we can update them at any time without notice.

Access and use of this site by you constitutes your acceptance of these Terms and Conditions if you continue to use IMMFORM.DH.GOV.UK after the terms and conditions have been updated. If you do not agree to these terms, please refrain from using our site.

You can ask for content to be removed from IMMFORM.DH.GOV.UK. We will only do this in certain cases, e.g. if it breaches copyright laws, contains sensitive personal data or material that may be considered obscene or defamatory.

Contact us on Helpdesk@immform.org.uk to ask for content to be removed. You will need to send us the web address (URL) of the content and explain why you think it should be removed. We will reply to let you know whether we will remove it

If you have any questions about the Terms of Use or your use, you may find the answer on the ImmForm helpsheets published at https://portal.immform.dh.gov.uk/Help-Guides.aspx. If you cannot find the answer there, or if you have any comments or complaints about the site, you can contact the ImmForm Support Team at:

The service hours for the site are 9:00am to 5:00pm on working days (any weekday from Monday to Friday inclusive, except those days that are Bank Holidays in England). The site is usually available outside of these hours. However, we cannot guarantee that the site or any individual function or feature of the site will be available during and after service hours.

If there is scheduled upgrading and/or maintenance work during service hours, advance notice will be given wherever possible. Outside service hours, the site may be unavailable without notice.