CompanionLink Support Center

Android USB Device Specific Notes

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Motorola devices

For the Droid Razr, Droid Razr Maxx or Droid Razr M, you will need to select "MTP Mode" to start the sync.

For many other Motorola devices, you need to select "Charge Only" or "None" as the USB connection type when connecting to the PC. More Info

Droid Pro (w/ 2.3.3 update)
The recent Android 2.3.3 update to Droid Pro users may cause their devices to no longer mount in USB Mass Storage Mode. This prevents DejaOffice and CompanionLink from syncing via USB. This can be resolved by following these steps - Droid Pro does not mount to PC.