⛦ Register for a free account with us before you place your order and you can get a 15% discount at the checkout with the coupon code 'mydiscount'. ⛥

Terms & Conditions

Completely Crystals Ltd. Terms and Conditions

NB. Please read 'we', 'us' or 'our' to mean 'Completely Crystals®
Limited' throughout this document and 'you', 'yours' or 'their' refers to
you as the customer.

We aim to 100% Fully Guarantee your satisfaction. If for any reason you are
unhappy with our service you are entitled to receive a full refund or
replacement.

The following is a description of our service agreement with you...

Membership Accounts

We do not charge you to open a membership account with us.

You do not need to have a membership account with us in order to buy from
us, although doing so will enable you to have Reward Points
added to you account, which can be used for discounts on future purchases. You
will also be able to track your recent orders, edit your details, initiate
returns and keep a wish list.

We also provide a discount for members who enter the coupon code 'mydiscount'
on the shopping cart page.

We store all of our on secure servers. Please read the documentation in the Privacy Policy for more
information.

You have the right to cancel (remove) your account at any time immediately
without notice, although you will lose any reward points and order history that
you have stored in your account. It will not be possible to restore this if you
cancel your account.

We reserve the right to cancel (remove) your account and associated
benefits, but only with a valid reason.

Delivery

Please allow at least 1-2 working days for us to process your order.

For UK deliveries you should have your item by the next 1-3 working days
after shipping of the order. International orders may take longer to arrive and
could be delayed by customs. Further information can be found in our Delivery Information section.

Returns & refunds

Returns will be accepted within 60 days of receiving your products
if you are not completely happy with our service.

Items can be returned by clicking on the 'Returns'
section at the bottom of our website homepage or by contacting us via email or
by phone.

Upon receipt of all the returned items you will receive a guaranteed 100%
full refund of your initial purchase cost, but we will not reimburse you for
your return postage costs, excluding exceptional cases.

Damaged items will of course, be replaced or refunded. Please bear in mind
that we do not class natural stone imperfections as 'damage'.

Contact us for more information on returns or if you wish to discuss any
complaint with us. You can email
us by clicking here, or alternatively phone us for free from
a UK landline on 0800 975 5916 (calls from a mobile or abroad will in
cost vary depending on your service provider).

Cancellation

Customers wishing to cancel orders can do so either via their account
menu, or alternatively by emailing us or by phoning us.

If an order has already shipped, then you will have to follow the Returns
procedure as stated above in order to send back your item. We usually take
about 1 - 2 days to ship an order, so if you decide to cancel, it is best to do
so as soon as humanly possible before we send your order.

We reserve the right to cancel any order ourselves if we are unable to fulfill it for a valid reason or at our own discretion.

Reward Points Scheme

Collect Reward Points every
time you shop: - collect points and you will be able to get money off
your next purchase when you use them.

You must have an account
with us to receive your reward points so that we can keep track of them for
you; although you do not necessarily need to have an account with us in order
to make a purchase.

We reserve the right to
make changes to the amount of points that can be given or needed to make a
purchase without notice, although, wherever possible we will avoid doing
this without any valid reason.

Please note: you may find
that you are unable to use all of your points in one go, and often the system
will not allow you to pay entirely for your shopping with points.

E.g. if your bought a
pendulum and used all your points to pay for it, the system may not accept the
order. You may find you have to adjust the amount of points you are using to
get your discount.

Points may be added (for
example when you make a purchase) or even subtracted (if there is
good reason to do so - such as using you points) from an account without
notice, although usually there would be an reasonable explanation for doing
this.

We reserve the right to
alter and amend our prices, coupon codes and discounts at any time.

﻿Payment procedure

Payments can be made
securely via PayPal TM or Worldpay TM.

NB. Price is for one item
only unless otherwise specified. Item may vary slightly from photos shown.

You do NOT need to
have a PayPal account to make a PayPal payment to us: - You can make a payment for
goods by using your debit or credit card via the PayPal summary page.

We do not keep hold of any
of your personal financial details on any our files at any point in time;
only your shipping/contact details will be ever held by us personally.

Please note: We never give
any of your information to third parties (apart from your postal address for
shipping purposes and name, email and order number for review purposes). We do
not encourage 3rd party marketing and will take full measures to prevent this
happening. You may wish to subscribe to our own newsletter, but this is
entirely optional and can be changed in your account settings.

Data Security

Your name and address
details are held on a secure server and protected by The Data Protection Act.

None of your
details will ever be passed on to third parties (other than for delivery
or review purposes) by us.

Our website uses cookies to
track basic user information. Further information can be found in our Privacy Policy.

Registering with us

We keep your name, email
address, phone number and address details on a secure
server for delivery purposes and also for keeping track of your Rewards
Points if you decide to register with us.

We do not store any of your
financial information. Your purchases are processed securely by PayPal.

Quality

Unless otherwise stated,
all of our goods are 100% new from our suppliers. It is very rare that we ever
sell anything that is not in a new condition and we would always make you aware
if an item is not new. A slight exclusion to this is that our crystals and minerals may be thousands or millions of years old, as expected. By referencing 'new goods' we mean new from our variety of specialist suppliers, and the goods have not had previous ownership prior to their original sourcing.

Please be aware that some small crystals and stones could cause choking to
children or pets if ingested or swallowed. Completely Crystals cannot and will
not be held responsible for any misuse of our products. This warning is simply
for your safety and protection.

We indemnify ourselves from any loss of business or personal affects to our customers with regards to issues related to the purchase and either use or misuse of our crystals.

Completely Crystals® aims to provide a holistic addition to
modern medicine and its products do not aim to restore, correct or modify any
existing adverse medical conditions by exerting a pharmacological,
immunological or metabolic action. If you are suffering from an adverse medical
condition then please contact your local general practitioner (GP).

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