The camera doesn't work, nothing shows on the phone.

● Maybe the drone hasn't connected well to your phone. So please refer to the connection guide - JJRC H37 RC Selfie Drone | Connect it to your phone in 7 steps to check whether you have correctly connected the two devices. Simply re-connect them again, then check whether you can see the real-time captured images on your phone.

● Check whether the camera lens is covered by any obstacle or clean. Remove the covering stuff or clean the camera lens with a soft clean cloth.

● If the two reasons are eliminated, the most possible reason is that the camera lens or related component is damaged. Please take it to a drone or a digital product fixing store to check and repair. If the hardware needs to be exchanged, we suggest you to contact the after-sales service to ask whether it's possible to get an original component.

The drone cannot store recorded videos.

In normal condition, when you press the video record button on the JJRC app, the button will become red and flash, the recording time will show up as well. Press the record button again, the recording will stop and the recorded video will store in the app. Press the folder button, the captured photos or videos will list there. Slide the video from the right to left, you can choose to delete the it or save it into your phone.

● So check whether you have followed the above steps to record the video. If no, do it in the correct way.

● Once the above reasons are excluded, the most possible reason is that the drone's WiFi FPC is loosened or damaged. Please take it to a drone or a digital product fixing store to check and repair. If the hardware needs to be exchanged, we suggest you to contact the after-sales service to ask whether it's possible to get an original component.

For Gearbest customers: If you've purchased the JJRC H37 ELFIE selfie drone from us, but this guide doesn't solve your issues, please do not hesitate to get in touch. Just fill in the ticket with your questions at our Support Center and send it to us. We will do our best to deal with your problem as soon as possible. We are always happy to help.

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