MyTheresa Website Review & Ratings + MyTheresa Coupons

If you’d like to get hassle-free access to the world’s luxurious brands, you are right on heading on to MyTheresa. The company has long established its fashion roots with superior fashion designers worldwide. Get the most chic shoes, bags, accessories and jewelry from their minimalistic inspired online store. Browse on their fashion portfolio below.

MyTheresa is an established online store featuring luxury fashion. The company was founded in Munich, Germany 1987, but was officially launched in 2006. It is the only store in Europe which sells Tod’s, Balenciaga and Marni Ready-to-Wear. The managing directors of this couture company are Christoph Botschen, Susanne Botschen, Dr. Thomas Müller and Jens Riewenherm.

MyTheresa: Customer Feedback & Reviews

MyTheresa is rated 2.5 stars out of 5 stars in Site Jabber, basing on 10 reviews. The reviews are a mix of good and bad. Others liked the free gift, free shipping and excellent customer service. Others were complaining about additional fees from DHL. Here are some of the reviews.

"I was charged a high amount online for shipping than received an additional invoice in the mail from DHL after I received my item requesting more money to cover the shipping costs. I contacted MyTheresa and did not hear back. What's worse - the item I received did not match the measurements found on the size chart listed. It was about 4... read more" --N M.

"has a small but fine selection but I love their service. Living in Europe and mytheresa.com offers a very private service. the customer care replies every question within 12 hours." -- Sisu T.

The company has received the same rating, 2.5 in FashionSauce, basing on 60 votes. To quote the customers,

"I loooove shopping at mytheresa.com, they really have the best designer selection out there! And now they've made ordering & shipping so much easier for US customers! They just launched DDP (delivery duty paid) which means that product prices are now shown inclusive of customs duties & handling fees and customers aren't charged for anything anymore when the package is delivered at their front door! Plus they’ve got a 2 week free shipping promotion lasting until March 7th, so I'm definitely going for a pair of their Louboutins!" --kelly8589

"I recently bought a pair of shoes from mytheresa.com and thought it was fantastic. Prior to my purchase they responding to all of my queries in full detail and within 24hours. They're prices are so good compared to what you can buy in the store, even with delivery I was saving at least $400. Their deivery was also very quick. I would definately buy from mytheresa.com again!" --loulou

MyTheresa: Business Credibility & Trustworthiness

Although MyTheresa is not accredited with the Better Business Bureau, they are affiliated with topnotch designers worldwide. Some of these designers are Gucci, Heidi Klein, Alexander McQueen, Burberry London, Valentino, Fendi, Jimmy Choo, Juicy Couture and Dolce & Gabanna. Here is a complete list of the designers. They are also featured in Fashion blogs like The Style Net.

MyTheresa: Website Popularity & Google Ranking

MyTheresa has a Google Page Rank of 5 out 10. Their official website has an Alexa rank of 12,411 worldwide and 2,442 in Japan. There are 3,317 sites linking back to it. On the average, visitors of MyTheresa view an average of 5.8 unique pages daily. Only 11% of the visits are attributed to search engines. The site has been online since 2005.

According to Compete.com, MyTheresa has 55,023 unique visitors with a UVS rank of 34,179. It ranks 3rd on the UVS Competitive Rank. The top two contenders are net-a-porter.com and luisviaroma.com.

MyTheresa: Social Media Presence

Social media icons can be found on the lower portion of MyTheresa’s official website. They have almost 50,000 likes on their Facebook Fan Page. You can stay updated by following their twitter account with almost 10,500 followers. Take a peek at their Fashion Week features on their Youtube page which has 109 subscribers. MyTheresa online shopping app is also available in the AppStore. Sign up for their Newsletter to receive the latest buzz.

MyTheresa: Website Security & Safety

MyTheresa guarantees that interactions within their website, especially the paying process, are safe. Here are the proofs that their website is safe for browsing:

All shipments for MyTheresa items are completed by DHL, the company’s partner courier. The company is capable of delivering to European Union destinations only. They also cannot deliver to PO Box addresses.

Below are the shipping methods, costs and turnaround time.

Destination

Shipping method

Shipping costs

Delivery times

European Union

DHL Express

19.00 EUR

1-3 business days

European Union

DHL Standard

13.00 EUR

2-3 business days

You can track the status of your order through this DHL Shipment Tracking page. The tracking number will be emailed to you upon the shipment of your order.

MyTheresa: Payment Methods Accepted

MyTheresa accepts payments made through major credit cards like: Visa, MasterCard and American Express. Debit cards from Visa and MasterCard may also be used. Paypal is also a payment option with MyTheresa.

The total charge will be deposited on your account as a reservation pay until the order has been sent or cancelled.

MyTheresa: Returns, Refunds & Exchange Policy

If you're not satisfied with your purchases from MyTheresa, you can apply for an exchange or refund.

Exchanges

Any exchange should be processed within 14 days since purchase date. The items should be in their original state, unworn, unaltered, and unwashed. The tags should also still be intact.

Exchanges will only be within the same item in a different size, and only within the same country that the shipment was sent to.

Never buy from MyTheresa, they say they accept returns but the process is so customer unfriendly from the USA you give up from frustration. They are a high end store with low end service. There are so many other buying choices out there why deal with a store that acts as if it is doing it's customers a favor.

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