Agreed Stopping Places means those places, except the place of departure
and the place of destination, set forth in the Ticket or shown in the Carrier’s
time table as scheduled stopping places on the passenger’s route.

Authorized Agent means a passenger sales agent who has been appointed by Carrier
to represent the Carrier in the sale of air passenger transportation over the services
of the Carrier and, when authorized, over the services of other air carriers.

Baggage means such articles, effects and other personal property of a passenger
as are necessary or appropriate for his or her wear, use, comfort or convenience
in connection with the trip. Unless otherwise specified, it includes both checked
and unchecked baggage of the passenger.

Baggage Check means those portions of the Ticket that relate to the carriage of
the passenger’s checked baggage.

Carrier includes the air carrier issuing the Ticket and air carriers that carry
or undertake to carry the passenger and/or his or her baggage thereunder.

Carrier’s Regulations means rules, other than these Conditions, published by Carrier
and in effect on date of Ticket issue, governing carriage of passengers and/or baggage
and shall include applicable tariffs in force.

Checked Baggage means baggage of which Carrier takes sole custody and for which
Carrier has issued a baggage check.

Conjunction Ticket means a Ticket issued to a passenger in conjunction with another
Ticket which together constitute a single contract of carriage.

Convention means whichever of the following instruments is applicable to the contract
of carriage:
-the Convention for the Unification of Certain Rules Relating to International Carriage
by Air, signed at Warsaw 12 October 1929 (hereinafter referred to as the Warsaw
Convention);-the Warsaw Convention as amended at The Hague on 28 September 1955;-the Guadalajara Supplementary Convention of 18 September 1961;-the Warsaw Convention as amended by Additional Protocol No. 1 of Montreal 1975;-the Warsaw Convention as amended at The Hague 1955 and by Additional Protocol No.
2 of Montreal 1975;-the Warsaw Convention as amended at The Hague 1955 and by Additional Protocol No.
3 of Montreal 1975;-a combination of the aforementioned Conventions and Protocols;-the Convention for the Unification of Certain Rules for International Carriage
by Air, signed in Montreal on 28 May 1999.

Damage includes death, injury, delay, loss, partial loss or damage of whatsoever
nature arising out of or in connection with carriage or other services performed
by Carrier incidental thereto.

Days means calendar days, including all seven days of the week; provided that, for
the purpose of notification, the day upon which notice is dispatched shall not be
counted; and for the purpose of determining duration of validity, the day upon which
the Ticket is issued or the flight commenced shall not be counted.

Electronic Coupon means an electronic Flight Coupon or other value document held
in Carrier’s database.

Flight Coupon means that portion of the Ticket that bears the notation ‘good for
passage’, or in the case of an Electronic Ticket, the Electronic Coupon, and indicates
the particular places between which passengers is entitled to be carried.

Passenger means any person, except members of the crew, carried or to be carried
on an aircraft with the consent of the Carrier.

Passenger Coupon or Passenger Receipt means that portion of the Ticket issued by
or on the behalf of Carrier, which is so marked and which ultimately is to be retained
by the passenger.

Stopover means a deliberate interruption of a journey by the passenger, at a point
between the place of departure and the place of destination, which has been agreed
to in advance by the Carrier.

Ticket means the itinerary or receipt issued by or on behalf of the Carrier, the
Electronic Coupon and, if applicable, a boarding document, Ticket issued by or on
the behalf of Carrier and includes the Conditions of Contract and notices as well
as the flight and passenger coupons contained therein.

Qualified Service Animal means a service animal, including emotional support or
psychiatric service animals, accompanied by sufficient documentation from a licensed
medical or mental health professional of the passenger’s need for the animal. “Sufficient
documentation” for this purpose means:current documentation (i.e., not older than one year from the date of the passenger’s
scheduled initial flight) on the letterhead of a licensed mental health professional
(e.g., psychiatrist, psychologist, licensed clinical social worker, including a
medical doctor specifically treating the passenger's mental or emotional disability)
stating the following:(1) The passenger has a mental or emotional disability recognized in the Diagnostic
and Statistical Manual of Mental Disorders—Fourth Edition (DSM IV);(2) The passenger needs the emotional support or psychiatric service animal as an
accommodation for air travel and/or for activity at the passenger’s destination;(3) The individual providing the assessment is a licensed mental health professional,
and the passenger is under his or her professional care; and(4) The date and type of the mental health professional’s license and the state
or other jurisdiction in which it was issued.

Unchecked Baggage means any baggage of the passenger other than checked baggage.

ARTICLE II: APPLICABILITY

General
1. (a) Except as provided in paragraphs 2, 3, 4, and 5 of this Article, these Conditions
of Carriage apply to all carriage by air of passengers and baggage, performed by
Carrier for reward.
(b) These Conditions also apply to gratuitous and reduced fare
carriage except to the extent that Carrier has provided otherwise in its regulations
or in the relevant contracts, passes or Tickets.

Carriage By Successive Carriers Under a Single Ticket or a Conjunction Ticket
2. (a) These Conditions of Carriage do not apply to air transportation on a carrier
other than Caribbean Airlines and may conflict with conditions of successive carriers.
(b) Passengers should contact their local Caribbean Airlines office with specific
questions about the applicability of these Conditions of Carriage.

Charters
3. If carriage is performed pursuant to a charter agreement, these Conditions of
Carriage apply only to the extent they are incorporated by reference by the terms
of the charter agreement and the charter Ticket.

Overriding Law
4. To the extent that any provision contained or referred to herein is contrary
to anything contained in the Convention, where applicable and any applicable laws,
tariffs on file, government regulations, orders or requirements that cannot be waived
by agreement of the parties, such provision shall not apply. The invalidity of any
provision shall not affect the validity of any other provision contained herein.

Conditions Prevail Over Regulations
5. Except as provided herein, in the event of inconsistency between these Conditions
and Carrier’s Regulations, these Conditions of Carriage shall prevail, except where
tariff in force in the United States or Canada apply, in which case the tariffs
shall prevail.

ARTICLE III: TICKETS

Tickets Prima facie Evidence of Contract
1. a) The Ticket constitutes prima facie evidence of the contract of carriage between
Carrier and the passenger named on the Ticket. Carrier will provide carriage only
to the passenger holding such Ticket or holding, as proof of payment or part payment,
any other Carrier document issued by Carrier or its Authorized Agent.

Requirement for Ticket
b) A person shall not be entitled to be carried on a flight unless that person presents
a Ticket valid and duly issued in accordance with Carrier’s Regulations and containing
the flight coupon for the flight and all other unused Flight Coupons and the Passenger
Coupon. A passenger shall furthermore not be entitled to be carried if the Ticket
presented has been altered otherwise than by Carrier or its Authorized Agent.

Ticket not Transferable
d) A Ticket is not transferable. If a Ticket is presented by someone other than
the person entitled to be carried thereunder or to a refund in connection therewith,
Carrier shall not be liable to the person so entitled if in good faith it provides
carriage or makes refund to the person presenting the Ticket.

Period of Validity
2. a) A Ticket is valid for carriage for one (1) year from the date of commencement
of travel or if no portion of the Ticket is used, from the date of issue thereof,
except as otherwise provided in the Ticket, these Conditions of Carriage or Carrier’s
Regulations.

Extension of Validity
b) If a passenger is prevented from travelling within the period of validity of
the Ticket because Carrier:
(i) cancels the flight on which the passenger holds a reservation; or
(ii) omits a scheduled stop, being the passenger’s place of departure, place of
destination or a stopover; or
(iii) fails to operate a flight reasonably according to schedule; or(iv) causes
a passenger to miss a connection; or
(v) substitutes a different class of services; or
(vi) is unable to provide previously confirmed space
The validity of such passenger’s Ticket will be extended until Carrier’s first flight
on which space is available in the class of service for which the fare has been
paid.
(c) When a passenger holding a Ticket, is prevented from travelling within the period
of validity of the Ticket because at the time such passenger requests reservations
Carrier is unable to provide space on the flight, the validity of such passenger’s
Ticket will be extended in accordance with Carrier’s Regulations.
(d) When a passenger after having commenced his or her journey is prevented from
travelling within the period of validity of the Ticket by reason of illness, Carrier
will extend, (provided such extension is not precluded by Carrier’s Regulations
applicable to the fare paid by the passenger) the period of validity of such passenger’s
Ticket until the date when passenger becomes fit to travel according to a medical
certificate, or until the Carrier’s first flight after such date from the point
where the journey is resumed on which space is available in the class of service
for which the fare has been paid. When the flight coupons remaining in the Tickets
involve one or more Stopovers, the validity of such Ticket, subject to Carrier’s
Regulations, will be extended for not more than three (3) months from the date shown
on such certificate. In such circumstances, Carrier will extend similarly the period
of validity of Tickets of other members of the passenger’s immediate family accompanying
an incapacitated passenger.

Flight Coupon Sequence
3. A passenger’s Ticket is no longer valid if the Coupons are not used in the sequence
provided in the Ticket, for example if a passenger commences the journey at any
point along the itinerary other than the point of origin. Should a passenger wish
to change any aspect of his or her transportation he or she must contact Carrier
in advance. The fare for the new transportation will be calculated subject to the
conditions of the fare purchased and the passenger will be given the option of accepting
the new price or maintaining the original transportation as ticketed.

Should the passenger be required to change any aspect of the transportation due
to events beyond his or her control, the passenger must contact Carrier as soon
as practicable and Carrier will use reasonable efforts to transport the passenger
to the next Stopover or final destination, with a recalculation of the fare.

Should the passenger change his or her transportation without Carrier’s agreement,
Carrier will assess the correct price for the actual travel based on the rule conditions
of the fare purchased. The passenger may have to pay any difference between the
price he or she has paid and the total price applicable for the revised transportation.
A refund may be applicable if the new price is lower but otherwise, the unused Coupons
have no value. Failure to pay the price applicable to the revised transportation
will result in refusal of carriage.

Name and Address of Carrier
4. Carrier’s name may be abbreviated in the Ticket. Carrier’s address shall be deemed
to be the airport of departure shown opposite the first abbreviation of Carrier’s
name in the “Carrier” box in the Ticket.

ARTICLE IV: STOPOVERS

Stopovers may be permitted at agreed stopping places subject to government requirements
and Carrier’s Regulations.

ARTICLE V: FARES AND CHARGES

General
1. Fares apply only for carriage from the airport at the point of origin to the
airport at the point of destination. Fares do not include ground transport services
between airports and town terminals, unless provided by carrier without additional
charge.

Applicable Fares
2. Applicable fares are those published, constructed in accordance with Carrier’s
Regulations. Subject to government requirements and Carrier’s Regulations, the applicable
fare is the fare for the flight or flights in effect on the date of commencement
of the carriage covered by the first Flight Coupon of the Ticket. When the amount
that has been collected is not the applicable fare, the difference shall be paid
by the passenger or, as the case may be refunded by Carrier, in accordance with
Carrier’s Regulations.

Routing
3. Unless otherwise provided in the Carrier’s Regulations, fares apply only to routings
published in connection therewith. If there is more than one routing at the same
fare, the passenger may specify the routing prior to issue of the Ticket. If no
routing is specified, Carrier may determine the routing.

Taxes and Charges
4. Any tax or charge imposed by government or other authority, or by the operator
of an airport, in respect of a passenger or the use by the passenger of any services
or facilities will be in addition to the published fares and charges and shall be
payable by the passenger, except as otherwise provided in Carrier’s Regulations.

Currency
5. Fares and charges are payable in any currency acceptable to Carrier. When payment
is made in a currency in which the fare is published, such payment will be made
at the rate of exchange established in accordance with Carrier’s Regulations.

ARTICLE VI: RESERVATIONS

Reservations Requirement
1. (a) Reservations are not confirmed until recorded as accepted by Carrier or its
Authorized Agent.
(b) As provided in Carrier’s Regulations, certain fares may have conditions which
limit or exclude the passenger’s right to change or cancel reservations.

Ticketing Time Limits
2. If the passenger has not paid for the Ticket (or made credit arrangements with
Carrier) prior to the specified Ticketing time limit, Carrier may cancel the reservation.

Personal Data
3. The passenger recognizes that personal data has been given to Carrier for the
purpose of making a reservation for carriage, obtaining ancillary services, facilitating
immigration and entry requirements, and making available such data to government
agencies. For these purposes the passenger authorizes Carrier to retain such data
and to transmit it to its own offices, other carriers or the providers of such services,
in whatever country they may be located. Carrier waives all liability under privacy
and consumer data protection laws.

Seating
4. Carrier does not guarantee to provide any particular seat in the aircraft and
the passenger agrees to accept any seat that may be allotted on the flight in the
class of service for which the Ticket has been issued.

Recommendation of Reservations
5. Onward or return reservations may be subject to the requirements to reconfirm
the reservation in accordance with and within the time limits specified in Carrier’s
Regulations. Failure to comply with any such requirements may result in cancellation
of any onward or return reservations.

Cancellation of Onward Reservations made by Carrier
6. If a passenger does not use a reservation, subsequent flight reservations will
not be valid and Carrier will not carry the passenger until it has calculated the
revised fare for the actual transportation and the difference has been paid between
the fare already paid and the revised fare which applies to the changed transportation.
If the revised fare is lower than the fare already paid, the Carrier may refund
the passenger the difference, less any applicable administration fee(s).

ARTICLE VII: CHECK-IN

Check-in means the use of any automated process such as virtual check-in, Web Check-in
at www.caribbean-airlines.com, airport kiosks, or face-to-face contact with a Carrier
representative which changes the passenger’s reserved seat status from reserved
seat to checked-in. It is the passenger’s responsibility to arrive at Carrier’s
check-in location and boarding gate sufficiently in advance of flight departure
to permit completion of any Government formalities and departure procedures and
in any event not later than the time that may be indicated by Carrier. Carrier recommends
that a passenger arrive at Carrier’s check-in location no less than four (4) hours
prior to departure in the case of international transportation and no less than
two (2) hours in the case of domestic transportation. If the passenger fails to
arrive in time at the Carrier’s check-in location or boarding gate or appears improperly
documented and not ready to travel, Carrier may cancel the space reserved for the
passenger and will not delay the flight. Carrier is not liable to the passenger
for loss or expense due to the passenger’s failure to comply with the provisions
of this Article.

ARTICLE VIII: REFUSAL OF AND LIMITATION ON CARRIAGE

Right to Refuse Carriage
1. Carrier may refuse carriage of any passenger or passenger’s baggage for reasons
of safety or if, in the exercise of its reasonable discretion, Carrier determines
that:
(a) such action is necessary to comply with any applicable laws, regulations or
orders of any state or country to be flown from, into, or over; or
(b) the conduct, age, or mental or physical state of the passenger, except for disabled
passengers and passengers with reduced mobility as defined in EC Regulation 1107/2006,
is such as to:
(i) require special assistance of Carrier; or
(ii) cause discomfort or make himself or herself objectionable to other passengers;
or
(iii) involve any hazard or risk to himself or herself or to other persons or to
property; or
(c) such action is necessary because the passenger has failed to observe the instructions
of Carrier; or
(d) the passenger has refused to submit to a security check; or
(e) the applicable fare or any charges or taxes payable have not been paid or credit
arrangements agreed between Carrier and the passenger (or the person paying for
the Ticket) have not been complied with; or
(f) the passenger does not appear to be properly documented; or
(g) the passenger may seek to enter a country through which he or she is in transit;
or
(h) the passenger may destroy his or her documentation during the flight; or
(i) the passenger will not surrender travel documents to be held by the flight crew,
against receipt, when so requested by the Carrier; or
(j) the Ticket presented by the passenger:
(i) has been acquired unlawfully or has been purchased from an entity other than
the issuing Carrier or its Authorized Agent, or
(ii) any flight coupon has been altered by anyone other than Carrier or its Authorized
Agent and Carrier reserves the right to retain such Tickets; or
(k) the person presenting the Ticket cannot prove he or she is the person named
in the “Name of Passenger” box, and Carrier reserves the right to retain such Ticket.

Limitation on Carriage
2. Acceptance for carriage of unaccompanied children, incapacitated persons, pregnant
women or persons with illness may be subject to prior arrangement with Carrier,
in accordance with Carrier’s Regulations. Subject to the provisions of EC Regulation
1107/2006 on the rights of disabled persons and persons with reduced mobility when
travelling by air, where applicable, acceptance for carriage of unaccompanied children,
incapacitated persons, persons who are disabled or have reduced mobility, pregnant
women, persons with illness or other people with special needs requiring special
assistance is subject to prior arrangement with Carrier. Passengers with disabilities
who have advised Carrier of any special requirements they may have at the time of
ticketing, and been accepted by Carrier, shall not subsequently be refused carriage
on the basis of such disability or special requirements.

ARTICLE IX: BAGGAGE

Items Unacceptable as Baggage
1. (a) The passenger shall not include in his or her baggage:
(i) items which do not constitute baggage as defined in Article I hereof;
(ii) items which are likely to endanger the aircraft or persons or property on board
the aircraft, such as those specified in the International Civil Aviation (ICAO)
Technical Instructions for the Safe Transport of Dangerous Goods by Air and the
International Air Transport Association (IATA) Dangerous Goods Regulations, and
in Carrier’s Regulations (further information is available from Carrier on request);
(iii) items the carriage of which is prohibited by the applicable laws, regulations
or orders of any state to be flown from, to, or over;
(iv) items which in the opinion of Carrier are unsuitable for carriage by reason
of their weight, size or character, such as fragile or perishable items; or
(v) live animals except as provided for in Paragraph 10 of this Article.
(b) Firearms and ammunition other than for hunting and sporting purposes are prohibited
from carriage as baggage. Firearms and ammunitions for hunting and sporting purposes
may be accepted as checked baggage in accordance with Carrier’s Regulations. Firearms
must be unloaded with the safety catch on, and suitably packed. Carriage of ammunition
is subject to ICAO and IATA Dangerous Goods Regulations.
(c) The passenger shall not include in checked baggage, fragile or perishable items,
money, jewellery, precious metals, silverware, negotiable papers, securities or
other valuables, business documents, passports and other identification documents
or samples.
(d) Weapons such as antique firearms, swords, knives and similar items may be accepted
as checked baggage, in accordance with Carrier’s Regulations, but will not be permitted
on the cabin.
(e) If any items referred to in this Article are carried, whether or not they are
prohibited from carriage as baggage, the carriage thereof shall be subject to the
charges, limitation of liability and other provisions of these Conditions of Carriage
applicable to the carriage of baggage, and in the case of international carriage
thereof shall be subject to the limitation of liability set out in the applicable
Convention.

Right to Refuse Carriage
2. (a) Carrier may refuse carriage as baggage such items described in Paragraph
1 of this Article as prohibited from carriage as baggage and may refuse further
carriage of any such items on discovery thereof.
(b) Carrier may refuse to carry as baggage any item because of its size, shape,
weight or character.
(c) Unless advance arrangements for its carriage have been made with Carrier, Carrier
may carry on later flights baggage which is in excess of the applicable free allowance.
(d) Carrier may refuse to accept baggage as checked baggage unless it is properly
packed in suitcases or other suitable containers to ensure safe carriage with ordinary
care in handling.

Right of Search
3. For reason of safety and security, Carrier may request the passenger to permit
a search to be made of his or her baggage, and may search or have searched the passenger’s
baggage in his absence if the passenger is not available, for the purpose of determining
whether he or she is in possession of or whether his or her baggage contains any
item described in Paragraph 1(a) or any arms or munitions which have not been presented
to Carrier in accordance with Paragraph 1(b) above. If the passenger is unwilling
to comply with such request Carrier may refuse to carry the passenger or baggage.

Checked Baggage
4. (a) Upon delivery to Carrier of baggage to be checked, Carrier shall take custody
thereof and issue a Baggage Identification Tag for each piece of checked baggage.
(b) If baggage has no name, initials or other personal identification, the passenger
shall affix such identification to the baggage prior to acceptance.
(c) Checked baggage will be carried on the same aircraft as the passenger unless
Carrier decides that this is impracticable, in which case Carrier will carry the
checked baggage on Carrier’s next flight on which space is available. Free Baggage
Allowance
5. Passengers may carry free of charge baggage as specified and subject to the conditions
and limitations of Carrier’s Regulations.

Excess Baggage
6. A passenger shall pay a charge for the carriage of baggage in excess of the free
baggage allowance at the rate and in the manner provided in Carrier’s Regulations.
Excess Value Declaration and Charge
7. (a) A passenger may declare a value of checked baggage in excess of the applicable
liability limits. If the passenger makes such a declaration the passenger shall
pay any applicable charges.
(b) Carrier will refuse to accept an excess value declaration on checked baggage
when a portion of the carriage is to be provided by another Carrier which does not
offer the facility.

Unchecked Baggage
8. (a) Baggage which the passenger carries onto the aircraft must fit under the
seat in front of the passenger or in an enclosed storage compartment in the cabin.
Items determined by Carrier to be of excessive weight or size will not be permitted
in the cabin.
(b) Objects not suitable for transport in the cargo compartment (such as delicate
musical instruments and the like) will only be accepted for transportation in the
cabin compartment if due notice has been given in advance and permission granted
by the Carrier. The transport of such objects may be charged for separately.

Collection and Delivery of Baggage
9. (a) The passenger shall collect his or her baggage as soon as it is available
for collection at places of destination or stopover.
(b) Only the bearer of the Baggage Check and Identification Tag, delivered to the
passenger at the time the baggage was checked, is entitled to delivery of baggage.
Failure to exhibit the Baggage Identification Tag shall not prevent delivery provided
the Baggage Check is produced and the baggage is identified by other means.
(c) If a person claiming the baggage is unable to produce the Baggage Check and
identify the baggage by means of a Baggage Identification Tag, Carrier will deliver
the baggage to such person only on the condition that he or she establishes to the
Carrier’s satisfaction his or her right thereto, and if required by Carrier, such
person shall furnish adequate security to indemnify Carrier for any loss, damage
or expense which may be incurred by Carrier as a result of such delivery.
(d) Acceptance of baggage by the bearer of the Baggage Check without complaint at
the time of delivery is prima facie evidence that the baggage has been delivered
in good condition and in accordance with the contract of carriage.

Animals
10. (a) Animals such as dogs, cats, household birds and other pets, when properly
crated and accompanied by valid health and vaccination certificates, entry permit,
and other documents required by countries of entry or transit will, with the advance
agreement of Carrier, be accepted for carriage, subject to Carrier’s Regulations;
(b) If accepted as baggage, the animals, together with its container and food carried,
shall not be included in the free baggage allowance of the passenger but constitutes
excess baggage, for which the passenger shall pay the applicable rate;
(c) Qualified Service animals accompanying sight/hearing impaired or physically
handicapped passengers together with containers and food, will be carried free of
charge in addition to the normal free baggage allowance, subject to Carrier’s Regulations,
and Carrier will take all steps necessary to ensure the legal transportation of
qualified service animals, i.e., compliance with foreign animal health regulations
to permit transportation of the animal from the U.S. into the foreign country;
(d) Acceptance of animals for carriage is subject to the condition that the passenger
assumes full responsibility for such animal. Carrier shall not be liable for injury
to or loss, delay, sickness or death of such animal in the event that it is refused
entry into or passage through any country, state or territory.

ARTICLE X: SCHEDULES, CANCELLATION OF FLIGHTS

Schedules
1. Carrier undertakes to use its best efforts to carry the passenger and his or
her baggage with reasonable dispatch and to adhere to published schedules in effect
on the date of travel.

Cancellation, Changes of Schedule, etc.
2. Except as otherwise provided by the Convention or applicable law including 14 C.F.R. Part 250, if due to circumstances beyond its control Carrier cancels or delays a flight, is unable to provide previously confirmed space, fails to stop at a passenger’s stopover or destination point, or causes the passenger to miss a connecting flight on which the passenger holds a reservation included in the Ticket and known to Carrier, Carrier shall either:
(a) carry the passenger on another of its scheduled passenger services on which space is available; or
(b) re-route the passenger to the destination indicated on the Ticket or applicable portion thereof by its own scheduled services or the scheduled services of another carrier, or by the means of surface transportation. If the sum of the fare, excess baggage charge and any applicable service charge for the revised routing is higher than the refund value of the Ticket or applicable portion thereof, Carrier shall require no additional fare or charge from the passenger, and shall refund the difference if the fare and charges for the revised routing are lower; or
(c) make a refund in accordance with the provisions of Article XI; and shall be under no further liability to the passenger.
3. Except in the case of its acts or omissions done with intent to cause damage
or recklessly and with knowledge that damage would result, Carrier shall not be
liable for errors or omissions in timetables or other published schedules, or for
representations made by employees, agents or representatives of Carrier as to the
dates or times of departure or arrival or as to the operation of any flight.

ARTICLE XI: REFUND

General
1. On failure by Carrier to provide carriage in accordance with the contract of
carriage, or where a passenger requests a voluntary change of his or her arrangements,
refund for an unused Ticket or portion thereof shall be made by Carrier in accordance
with this Article and with Carrier’s Regulations. Where a refund is due, CAL will provide a refund within seven (7) days of a payment made with credit card, and within twenty (20) days after receiving a complete refund request for cash and check purchases. CAL will likewise refund fees charged to a passenger for optional services that the passenger was unable to use due to an oversale situation or flight cancellation

Persons to Whom Refund Will be Made
2. (a) Except as hereinafter provided in this Article, Carrier shall be entitled
to make refund either to the person named on the Ticket, or to the person who has
paid for the Ticket upon presentation of satisfactory proof.
(b) If a Ticket has been paid for by a person other than the passenger named in
the Ticket, and Carrier has indicated on the Ticket that there is a restriction
on refund, Carrier shall make a refund only to the person paying for the Ticket
or to another based upon that person’s order.
(c) Refunds will only be made on surrender to Carrier of the passenger coupon or
passenger receipt and surrender of all unused flight coupons.
(d) A refund made to anyone presenting the passenger coupon or passenger receipt
and all unused Flight Coupons and holding himself or herself out as a person to
whom a refund may be made in terms of subparagraph (a) and (b) shall be deemed a
proper refund and shall discharge carrier from liability and further claim for a
refund.

Involuntary Refunds
3. If Carrier cancels a flight, fails to operate a flight reasonably according to
schedule, fails to stop at a point to which the passenger is destined or Ticketed
to stop over, is unable to provide previously confirmed space or causes the passenger
to miss a connecting flight on which the passenger holds a reservation, the amount
of the refund shall be:
(a) if no portion of the Ticket has been used, an amount equal to fare paid;
(b) if a portion of the Ticket has been used, the refund will be higher of:
(i) the one way fare (less applicable discounts and charges) from point of interruption
to destination or point of next stopover; or (ii) the difference between the fare
paid and the fare for the transportation used.

Voluntary Refund
4. If the passenger wishes a refund of his or her Ticket, when permissible, for
reasons other than those set out in Paragraph 3 of this Article, the amount of the
refund shall be:
(a) if no portion of the Ticket has been used, an amount equal to the fare paid
less any applicable service charges or cancellation fees; or
(b) if a portion of the Ticket has been used, the refund will be an amount equal
to the difference between the fare paid and the applicable fare for travel between
the points for which the Ticket has been used, less any applicable service charges
or cancellation fees.

Right to Refuse Refund
5. (a) After the expiry of the validity of the Ticket, Carrier may refuse refund
when application therefore is made later than the time prescribed in Carrier’s Regulations.
(b) Carrier may refuse refund on a Ticket that has been presented to Carrier or
to Government officials of a country as evidence of intention to depart therefrom,
unless the passenger establishes to the Carrier’s satisfaction that he or she has
permission to remain in the country or that he or she will depart therefrom by another
carrier or another means of transport.

Currency
6. All refunds will be subjected to Government laws, rules and regulations or orders
of the country in which the Ticket was originally purchased and of the country in
which the refund is being made. Subject to the foregoing provision, refunds will
normally be made in the currency in which the Ticket was paid for but may be in
another currency in accordance with Carrier’s Regulations.

By Whom Ticket Refundable
7. Voluntary refunds will be made only by the Carrier that originally issued the
Ticket or by its Agent if so authorized.

ARTICLE XII: CONDUCT ABOARD AIRCRAFT

1. If the passenger conducts himself or herself aboard the aircraft so as to endanger
the aircraft or any person or property on board, or obstructs the crew in the performance
of their duties, or fails to comply with any instructions of the crew, behaves in
a manner to which other passengers may reasonably object, Carrier may take such
measures as it deems necessary to prevent continuation of such conduct, including
restraint or removal of the passenger.
2. The passenger may not operate aboard the aircraft portable radios, electronic
games or transmitting devices including radio controlled toys and walkie-talkies.
The passenger shall not operate any other electronic devices on board without Carrier’s
permission except that portable recorders, hearing aids and heart pacemakers may
be used.

ARTICLE XIII: ARRANGEMENTS BY CARRIER

If in the course of concluding the contract of carriage by air, Carrier also agrees
to make arrangements for the provision of additional services, Carrier shall have
no liability to the passenger except for its gross negligence or willful misconduct
in making such arrangements.

ARTICLE XIV: ADMINISTRATIVE FORMALITIES

General
1. The passenger shall be solely responsible for complying with all laws regulations,
orders, demands and travel requirements of countries to be flown from, to or over,
and with Carrier’s Regulations and instruction. Carrier shall not be liable for
any aid or information given by any Agent or employee of Carrier to any passenger
in connection with obtaining necessary documents or visas or to comply with such
laws, regulations, orders, demands, requirements, rules or instructions.

Travel Documents
2. The passenger shall present all exit, entry, health and other documents required
by laws, regulations, orders, demands or requirements of the countries concerned,
and permit Carrier to take and retain copies thereof. Carrier reserves the right
to refuse carriage of any passenger who has not complied with applicable laws, regulations,
orders, demands or requirements or whose documents do not appear to be in order,
or who does not permit Carrier to take and retain copies thereof.

Refusal of Entry
3. The passenger agrees to pay the applicable fare whenever Carrier, on Government
order, is required to return a passenger to his or her point of origin or elsewhere,
owing to the passenger’s inadmissibility into a country, whether of transit or of
destination. Carrier may apply to the payment of such fare any funds paid to Carrier
for unused carriage, or any funds of the passenger in the possession of Carrier.
The fare collected for carriage to the point of refusal of entry or deportation
will not be refunded by Carrier.

Passenger Responsible for Fines, Detention Costs, etc.
4. If Carrier is required to pay or deposit any fine or penalty or to incur any
expenditure by reason of the passenger’s failure to comply with laws, regulations,
orders, demands and travel requirements of the countries concerned or to produce
the required documents, the passenger shall on demand reimburse to Carrier any amount
so paid or deposited and any expenditure so incurred. Carrier may use towards such
expenditure any funds of the passenger in the possession of the Carrier.

Customs Inspection
5. If required, the passenger shall attend inspection of his or her baggage, checked
or unchecked, by customs or Government officials. Carrier is not liable to the passenger
for any loss or damage suffered by the passenger through failure to comply with
this requirement.

Security Inspection
6. The passenger shall submit to any security checks by Government or airport officials
or by Carrier.

ARTICLE XV: SUCCESSIVE CARRIERS

Carriage to be performed by several successive Carriers under one Ticket, or under
a Ticket and any conjunction Ticket issued in connection therewith, is regarded
as a single operation for purposes of determining the application of the Convention
to the transportation.

Unless the Carrier has issued the Ticket and performed no part of the carriage on
the Ticket or on a Conjunction Ticket issued for successive Carriage, the Carrier
shall not be liable for those parts of the journey performed by other carrier(s),
except as provided for below.

In the event of the destruction, loss or delay of, or damage of Checked Baggage,
Passengers or their beneficiaries may file a claim against the Carrier that performed
the carriage during which the destruction loss, delay or damage occurred. Passengers
may also file a claim against the first and last Carrier.

ARTICLE XVI: LIABILITY FOR DAMAGE

1. Carriage hereunder is subject to the rules and limitations relating to
liability established by the Convention unless such carriage is not
international carriage to which the Convention applies.
2. In carriage which is not international carriage to which the Convention
applies:
(a) Carrier shall be liable for damage to a passenger or his checked baggage
only if such damage has been caused by negligence of the Carrier. If there has
been contributory negligence on the part of the passenger, Carrier’s liability
shall be subject to the applicable law relating to contributory negligence.
(b) except in the case of acts or omissions done with intent to cause damage or
recklessly and with knowledge that damage would probably result:
(i) the liability of Carrier with respect to each passenger for death, wounding
or other bodily injury shall be limited to the sum of 250,000 French Gold Francs
or its equivalent (approximately US $20,000) provided that if in accordance with
applicable law a different limit shall apply.
(ii) with respect to delay, Carrier shall be under no liability except as
provided in these Conditions of Carriage.
3. To the extent not in conflict with the foregoing and whether or not the
Convention applies:
(a) Carrier is liable only for damage on its own line. A carrier issuing a
Ticket or checking baggage over the lines of another Carrier does so only as
agents for such other Carrier. Nevertheless, with respect to checked baggage the
passenger shall also have a right of action against the first or last Carrier.
(b) the liability of Carrier with respect to each passenger for death, wounding
or other bodily injury shall be limited to the sum of 250,000 French Gold Francs
or its equivalent (approximately US $20,000) provided that if in accordance with
applicable law a different limit shall apply.
(c) Carrier is not liable for damage to unchecked baggage unless such damage is
caused by the negligence on the part of the Carrier. If there has been
contributory negligence on the part of the passenger, Carrier’s liability shall
be subject to the applicable law relating to contributory negligence.
(d) Carrier is not liable for any damage arising from its compliance with any
laws or Government regulations, orders or requirements, or from failure of the
passenger to comply with the same.
(e) except in the case of acts or omissions done with intent to cause damage or
recklessly and with knowledge that damage would probably result, the liability
of Carrier in case of damage to checked baggage shall be limited to 250 French
Gold Francs or its equivalent (approximately US $20.00) per kilogram and in the
case of damage to unchecked baggage it shall be limited to 5,000 French Gold
Francs or its equivalent (approximately US $400.00) per passenger, provided that
if in accordance with applicable law different limits of liability are
applicable such different limits shall apply. If the weight of the baggage is
not recorded on the baggage check, it is presumed that the total weight of the
checked baggage does not exceed the applicable free baggage allowance for the
class of service concerned, as provided in Carrier’s Regulations. If in the case
of checked baggage a higher value is declared pursuant to Article IX Paragraph
7, the liability of Carrier shall be limited to such higher declared value.
(f) Carrier’s liability shall not exceed the amount of proven damages. Carrier
shall furthermore not be liable for indirect or consequential damages.
(g) Carrier is not liable for injury to a passenger or for damage to a
passenger’s baggage caused by property contained in such passenger’s baggage.
Any passenger whose property causes injury to another person or damage to
another person’s property or to the property of Carrier shall indemnify Carrier
for all losses and expenses incurred by Carrier as a result thereof.
(h) Carrier is not liable for damage to fragile or perishable items, money,
delivery, precious metals, silverware, negotiable papers, securities, other
valuables, business documents, passports and other identification documents or
samples, which are included in the passenger’s checked baggage.
(i) If a passenger is carried whose age or mental or physical condition is such
as to any hazard or risk to himself or herself, Carrier shall not be liable for
any illness, injury or disability, including death, attributable to such
conditions or for the aggravation of such conditions.
(j) Any exclusion or limitation of liability of Carrier shall apply to and be
for the benefit of agents, employees and representatives of Carrier and any
person whose aircraft is used by Carrier and such person’s agents, employees and
representatives. The aggregate amount recoverable from Carrier and from such
agents, employees, representatives and persons shall not exceed the amount of
Carrier’s limit of liability.
4. Unless so expressly provided nothing herein contained shall waive any
exclusion or limitation of liability of Carrier under the Convention or
applicable laws.

Special Agreement
Carrier shall avail itself of the limitations of liability provided in the
Convention. However, in accordance with Article 22(1) of the Warsaw Convention,
Caribbean Airlines Limited and certain other carriers agree that as to all
international carriage by such carriers to which the Warsaw Convention applies
and which according to the Contract of Carriage includes a point of origin, a
point of destination or agreed stopping place in the U.S.:
(a) the limit of liability for each passenger for death, wounding, or other
bodily injury shall be the sum of US $75,000 inclusive of legal fees and cost
except that, in cases of a claim brought in a State where provision is made
separate award of legal fees and costs, the limit shall be the sum of US $58,000
exclusive of legal fees and costs;
(b) such carrier shall not, with respect to any claim arising out of the death
wounding or other bodily injury of a passenger, avail itself of any defense
under Article 20(1) of the Convention.

Nothing herein shall be deemed to affect the rights and liabilities of such
carriers with regard to any claim brought by, on behalf of, or in respect of,
any person who has willfully caused damage that resulted in death, wounding, or
other bodily injury of a passenger.

The names of carriers party to the agreement referred to in this Paragraph are
available at all Ticket offices of such carriers and may be examined on request.
Each of such carriers has entered into the said agreement solely on its own
behalf and with respect to carriage performed by it and has not thereby imposed
any liability on any other carrier with respect to the portion of carriage
performed by such other carrier or assumed any liability with respect to the
portion of the carriage performed by such other carrier.

ARTICLE XVII: TIME LIMITATION ON CLAIMS AND ACTION

Notice of Claim
1. No action shall lie in the case of damage to checked baggage unless the
person entitled to delivery complains to Carrier forthwith after the discovery
of the damage and, at the latest, within seven days from the date of receipt;
and in the case of delay, unless the complaint is made at least within
twenty-one (21) days from the date on which the baggage has been placed at his
or her disposal. Every complaint must be made in writing and dispatched within
the times aforesaid.

Limitation of Action
2. Any right to damages shall be extinguished if an action is not brought within
two (2) years reckoned from the date of arrival at the destination, or from the
date on which the aircraft ought to have arrived, or from the date on which the
carriage stopped. The method of calculating the period limitation shall be
determined by the law of the court seized of the case.

ARTICLE XVIII : OUR REGULATIONS

Some aspects of your carriage may be governed by our Regulations in addition to these Conditions of Carriage. Wherever applicable, you must follow our Regulations (but see Article 2.5 for what happens if these Conditions of Carriage are inconsistent with any of our Regulations). We have Regulations concerning, for example, unaccompanied children, pregnant women, disabled Passengers, sick Passengers, carriage of animals (including service animals), restrictions on use of electronic devices on board aircraft, forbidden items in Baggage and limits on the size and weight of Baggage. Copies of our Regulations are available from us on request.

ARTICLE XIX : MODIFICATION AND WAIVER

No agent, employee or representative of Carrier has the authority to alter,
modify or waive any provision of these Conditions of Carriage.