It’s time to look beyond technology refresh and empower your workforce with the digital tools and capabilities they currently lack — because the connection between
employee-facing technology and the customer experience is direct, significant, and measurable. Forrester Principal Analyst Tim Sheedy discusses:

How Australian information workers are using mobile today to drive better customer and business outcomes

Why you need to make mobile the center of your workforce enablement strategy (and how to do it)

What should be included in your workforce enablement road map

Andrew Clowes, Head of IT from Jones Lang LaSalle covers how JLL uses mobile working to deliver better customer service.