On Monday April 7th at 10AM EST stats display (including all the stats pages and the stats dashboard widget) will be offline for approximately 1 hour. We are doing some extensive hardware upgrades to the main servers responsible for handling the stats display. The upgrades are meant to keep stats display speeds fast and give us plenty of room to grow. We’ll update this post when the work begins and again when the work has been completed.

April 7th, 10AM EST – We’re beginning the maintenance now, stats display will be going off-line in the next few minutes.

April 7th, 10:55AM EST – The maintenance work is nearly completed we’ll post another update when the work is finished.

April 7th, 11:35AM EST – We apologize for the delay, we ran into a bit of an issue just at the end of the maintenance. It’s resolved now and stats display should be back to normal.

After spending several months in a “beta preview” state the Libsyn 4 interface is officially now in beta and starting on Monday, February 10th it will become the default interface. This means that upon logging in to your account you’ll be taken directly to the new Libsyn 4 interface. The feedback we’ve received from the 1200 or so of you that have used the interface has been very positive and we really appreciate it. To coincide with making it the default interface you’ll see some new features in Libsyn 4 starting on Monday, most notably: Tumblr On-Publish and a Quick Publish widget in the dashboard.

The ‘old’ Libsyn 3 interface will still be available to switch to and use if needed. Please be aware that the Libsyn 3 interface is being phased out and will removed later this year. We highly recommend that you start using the Libsyn 4 interface as soon as you can.

Last but not least we are changing the way our storage archive and quota reset process works. Right now when you upload a file it will count against your quota for 30 days and while this has worked well for us it can be confusing to understand. Starting on Monday your storage quota will now reset on the 1st of every month. As a bonus we’ll be resetting every ones quota on Monday, February 10th to celebrate Libsyn 4 becoming the default interface.

Our support team will have the day off tomorrow 12/25 and also New Years Day 1/1. Please be understanding if ticket response times are higher than normal around those two days. Members of our admin team will be on-call to handle any urgent system-wide issues.

On behalf of the team here at Libsyn we wish everyone a Happy Holidays and a Happy New Year!

If you’ve recently started a new podcast and haven’t submitted it to iTunes yet you need to do that today or wait until the 27th. Also during the 21st to 27th window changes to show level metadata (images, show title, show description, etc) and the release of new episodes will be delayed and slower than normal in showing up in the iTunes Store.

Due to the holiday weekend our support staff will be working a limited schedule over the 4-day weekend, so please be understanding if ticket response times are slower than normal. Members of our admin team will be on-call to handle any urgent system-wide issues.

On behalf of the team here at Libsyn we hope everyone enjoys their Thanksgiving weekend!

Last week we rolled out an update to the Libsyn 4 Beta preview. This update brought support for Linkedin to our On-Publish feature. While you can publish to the Linkedin destination in the classic Libsyn interface you must switch to the Libsyn 4 interface to setup the Destination. Click here for our guide on setting up Linkedin

The update also included the “Previously Published” section that’s the Libsyn 4 version of “Previous Posts” section in the classic interface. You still can’t publish new episodes or edit existing ones from Libsyn 4 but you can see the listing of all your previously published episodes and all the associated information about that episode. See our KB article here for more details.

The last major feature included in last weeks update is a new File Manager tool. This tool will show you all the media files and assets currently uploaded for your show. Please see our KB article for more details.

You can switch back to the classic interface anytime by clicking the “Dashboard” button.

Remember this is a Beta Preview of the upcoming Libsyn 4 interface so don’t expect everything to work correctly. Please report any bugs or send any comments relating to Libsyn 4 to: beta@libsynsupport.com

We have recently completed making some improvements to our network and hardware infrastructure. If you are using a custom domain with us and you are not using our Libsyn nameservers, you will need to make a change to the IP address you are pointing to.

If you aren’t sure if you are using our name servers or not, you can check by visiting: http://intodns.com and entering your domain and clicking the "Report" button:

On the next screen look at the very top section, this will list the nameservers that your domain are pointed to:

If your results show at least two of the above nameservers then you can stop reading this article. If you see any nameservers other than the libsyn ones please continue reading this article.

Since your still reading that means you aren’t using our nameservers which is completely fine. While we do recommend using our nameservers we understand there are situations where you might not be able to do so. What you need to do now is login to the website of whoever you are using for DNS hosting. This is often times the same site where you initially registered the domain. Once you have logged in, please select and browse to the records for the domain that you are using with us. Then look for the following records:

Record Type

Record Name

Current Value

New Value

A

blank or yourdomain.com

204.16.245.58

204.16.244.13

A

www

204.16.245.58

204.16.244.13

The goal here is to change any record you have pointing to: 204.16.242.153 and update it to point to: 204.16.245.58. If you are using a CNAME for the www or any other sub-domains you don’t need to change anything.

The old IP address will continue to work through the end of June. Starting July 1st it will stop working, so you must have your DNS records updated by then.

Welcome to the newly re-designed Libsyn Support Blog. This design closely matches the design theme of the upcoming Libsyn.com revamp. While we really dig the new look we’re especially happy with how it performs and how well it scales down to mobile browsers.

There is one more exciting change coming soon to this support site, we’ll be moving the Libsyn Knowledge Base here. The current Libsyn KB is part of our helpdesk system and while it’s functional on desktop browsers it’s almost impossible to use on mobile browsers. Moving the Libsyn KB here to this platform will allow for all the articles and videos to work seamlessly in both desktop and mobile browsers.

Due to the Holidays both this weekend and next, our support staffing will be scaled back so that everyone may spend time with family and friends. So please be understanding if ticket response times are higher than normal. Members of our admin team will be on-call to handle any urgent system-wide issues.

On behalf of the team here at Libsyn we wish everyone a Happy Holidays and a Happy New Year!