Universal Credit works differently from other benefits - so if you're moving from another benefit it's important to know the differences.

The biggest differences are:

you can get Universal Credit if you're unemployed but also if you're working

you'll usually get a single payment each month, rather than weekly or fortnightly

instead of getting a separate housing benefit, your rent will usually be paid directly to you as part of your monthly Universal Credit payment

How Universal Credit works

You'll usually get one monthly payment to cover your living costs. If you claim Universal Credit as a couple, you and your partner will get one payment between the 2 of you. The payment is made up of a basic 'standard allowance' and extra payments that might apply to you depending on your circumstances.

If you get help with rent

If your UC payment includes help with rent, you'll usually need to pay your landlord each month from your Universal Credit payment, even if you live in social housing. You can ask the DWP to pay your rent directly to your landlord if you're in debt, have rent arrears or are struggling with money.

If you're working

You can work and still get Universal Credit - your Universal Credit will reduce gradually as you earn more. Your Universal Credit will go up if your job ends or you earn less.

If you’re in a full service area

Calls to these number are free. It’s best to call from the phone number you gave the DWP when you set up your Universal Credit account. You'll have a shorter wait and be put through to the same person who handled previous calls you've made.