Tag: marketing

The speed at which we do business, and the number of channels we’re using to do it, is rapidly increasing. Your customers and employees have many choices when it comes to communicating, and social media channels are key components of the customer journey. It’s crucial that today’s organizations embrace social as a key aspect of digital transformation, rethinking how they approach customers as well as internal communication.

Social media found its first foothold in most organizations through Marketing or PR, but has since expanded beyond those groups into teams like Customer Service and Sales. Service agents can meet customers on the channel of their choice to solve problems effectively. Sales teams can gather intelligence, source new leads, and build credibility through social selling. Employees in any role can leverage social insights to better understand the voice of the customer.

Microsoft Social Engagement, a part of Dynamics 365, helps your organization harness the power of social media to achieve real business results – not just Likes and Shares. Here, we’ll dive into how Microsoft Social Engagement empowers employees in Sales and Customer Service by augmenting what’s available in each of those Dynamics 365 applications to create more personalized customer engagements.

Build seller credibility

Today’s sales force isn’t just mobile: they’re social, too. The rich landscape of communication channels available has made things complicated, but has also opened up a myriad of possibilities for better, more informed engagement between buyers and sellers. Buyers use the wealth of information available to them online to learn more about the products they’re interested in or sellers they interact with, and social channels like LinkedIn, Facebook, and Twitter are a huge piece of that. On the other side, sellers are using social channels to learn more about their customers and prospects and source new leads.

Microsoft Social Engagement empowers sales teams to sell more by leveraging social media through personalized, actionable smart recommendations from the newly released Social Selling Assistant. Social Selling Assistant, available through Microsoft AppSource, leverages the power of Azure Machine Learning to recommend content to share and keep you informed about your company, competitors, or customers on social. Best of all, Social Selling Assistant’s built-in intelligence and integration with the Dynamics 365 for Sales application means it takes only a few minutes each day for your sellers to build a credible social presence and learn what’s top-of-mind for customers.

Identify prospects and generate new leads

With artificial intelligence and machine learning, social media posts become leads through Microsoft Social Engagement and Dynamics 365 for Sales. We’ve developed the technology to detect intent in any social media post, with purchase intent being one indicator sellers can capitalize on. Machine learning trains the application to identify incoming posts with purchase intent, and feedback refines the results over time so they’re tailored for your organization. Instead of wasting time manually sorting through social media noise, posts can be automatically routed as leads into the Sales application, meaning your sales team doesn’t lose time switching back and forth between multiple applications and can address opportunities quickly.

Care for customers on whichever channel they choose

Like sales, the customer service process is more complex than ever, with phone, email, chat, and social all in the mix of channels your customers can choose to reach out. And with criticisms and complaints being so visible on social channels, what used to be a simple customer service issue now has the potential to become a major PR problem if an angry tweet reaches the right people. Customers expect a response to social media questions and complaints about service issues (many of them looking for that response in less than 24 hours), and many organizations face a great challenge in mounting a full-scale, omni-channel customer service team that can support these growing media.

Simplify service with intelligence

Microsoft Social Engagement enables effective omni-channel care by simplifying the process for service agents. From automatic intent detection for information requests, support requests, and complaints to smart sentiment and the ability to automatically route social posts as cases, agents can focus on delivering excellent customer service in a timely manner. If information requests, support requests and complaints aren’t the right categories for your organization, Microsoft Social Engagement offers the ability to create custom tags for categories that matter most to your team, and a few manual categorizations up front allow machine learning to start working, automatically tagging and routing the posts in your custom categories to Dynamics 365 for Customer Service to be resolved, or assigning them for triage right from Microsoft Social Engagement.

Not every word or phrase has the same connotation for each organization (think: the idea of a “kill” for a video game could be positive, while it has negative meaning in most other contexts), so while sentiment tagging in MSE is automated for 19 languages, it also operates with the same machine learning capabilities as intent and tagging—a little bit of feedback helps tailor the solution to your needs. With these capabilities, it’s easy for service agents to focus on the social posts that matter most without getting distracted by false positives.

Sales, Service, and Social with the power of Dynamics 365

Microsoft Social Engagement is included with most Dynamics 365 Application and Plan subscriptions at no extra cost, so everyone in your organization can have better, more personalized engagement with customers on social media.

Learn More

Curious about how social can change the way you engage with customers on your digital transformation journey? Learn more about Microsoft Dynamics 365, Microsoft’s next generation of intelligent business applications that unify CRM and ERP capabilities, enabling your organization to grow, evolve and transform to meet the needs of your customers and capture new opportunities.

Credit for this content goes to Elisabeth Michaud of Microsoft. She is a Product Marketing Manager for Dynamics 365, focusing on Social Engagement. Elisabeth focuses on telling the story of Microsoft Social Engagement, as well as social media functionality across all of Dynamics 365. She brings years of experience in the social media sector, including roles as a social media marketing and community manager and product marketer for a social analytics application at Hootsuite

As a Microsoft partner, we are the boots in the field and trenches with you. contact us today for a discovery session with your stakeholders and business unit heads to look at your road-map and agree on a roll out plan from the areas of priority and quick wins .

“Entrepreneurship has traditionally been defined as the process of designing, launching and running a new business, which typically begins as a small business, such as a start up company , offering a product, process or service for sale or hire. The people who create these businesses are called entrepreneurs. It has been defined as the “capacity and willingness to develop, organize and manage a business venture along with any of its risks in order to make a profit. While definitions of entrepreneurship typically focus on the launching and running of businesses, due to the high risk involved in launching a start-up, a significant proportion of businesses have to close, due to “lack of funding, bad business decisions, an economic crisis – or a combination of all of these or due to lack of market demand. In the 2000s, the definition of “entrepreneurship” expanded to explain how and why some individuals (or teams) identify opportunities, evaluate them as viable and then decide to exploit them, whereas others do not and, in turn, how entrepreneurs use these opportunities to develop new products or services, launch new firms or even new industries and create wealth. Recent advances stress the fundamentally uncertain nature of the entrepreneurial process, because although opportunities exist their existence cannot be discovered or identified prior to their actualization into profits. What appears as a real opportunity ex ante might actually be a non-opportunity or one that cannot be actualized by entrepreneurs lacking the necessary business skills, financial or social capital.”… ( credit to Wikipedia)

One thing i want to add here is the part of the entrepreneur and ICT. Entrepreneurs are recognized as important drivers of economic and social progress, and rapidly growing entrepreneurial enterprises are viewed as important sources of innovation, employment and growth. That innovation today is definitely tied to technology.

As entrepreneurs and business owners we must continue bridge the gaps and reduce the challenges within our business environment with technology available to us today. I really like the way Fate Foundation put it on their blog : ” From the fish seller downtown at the market putting calls through to her suppliers, notifying them of her depleting stock; to the shoe-maker at the corner of a street calling customers to inform them of their ready-to-pick-up shoes; to the dressmaker who uses messaging apps and social media platforms to display and sell her products; and the working professional who orders lunch from online food delivery companies, technology with the added benefit of the internet and various information & communication technology tools is gradually becoming an integral part of the Nigerian business environment and our lives.”

The increase in mobile phone access and the introduction of smartphones have also increased access to the internet on the go. Just a few years ago, you had to visit an internet cafe to gain access to the internet. Today, it is not uncommon to see people standing on the street or sitting in a waiting room buried in their phones either responding to emails, visiting social networking sites or getting official work done from their different communication gadgets.” …(credit to Fate Foundation :How ICT Is Influencing the Rise of Entrepreneurship in Nigeria)

I just couldn’t think of a better way to put better. So i will leave it there and thus continue to point us entrepreneurs to the dangling-right-before-our-noses low hanging fruits, like your phone! Yes that your Smart phone! That’s a mobile advertising tool and not for selfies and chats alone. It is very important that we understand the need to use what we have to market our brand. Funds for marketing as a small and medium enterprise is hard to come by now especially in this recession. Have you tried to get a loan, grant or other investment support , it can be likened to one going to meet a native doctor when his demand will be an eagle’s egg, the teeth of an ant and the tooth of a life lion. Not until now that Lagos State Government through its LSETF is giving out loans at single digits to entrepreneurs. The first ! And i hope other states will do same. Nigeria Association of Small and Medium Scale Enterprises NASME Lagos is also helping entrepreneurs who are members like me to process the LSETF grants. So contact NASME here +234 813 833 3998. Remember to say you got this information from Scimitar Global Services Limited( SGSL). We are a member of the Faculty.

So we need to look inwards and see some other tools and services within reach like our GSM phones and Internet data, laptops, tablets, social media (Facebook, Twitter, Instagram and LinkedIn) to market our businesses.

We need to reduce our Social media activities around the government, President Buhari this and that, EFCC this and That. corruption here, recovered loot there and channel more efforts to pushing our brands with these tools. I am not saying they are not important or worthy causes but i think the time spent on that may be better spent on pushing your products and services like the big brands out there. They are on social media too pushing even with all the money they have.

We also need to understand the importance of Four “P”s of marketing as it applies to small and medium Enterprises and the activities around the “P”s required to push a brand. As an Entrepreneur and Business Owner you MUST understand the four P’s of Marketing and it has nothing to do with running around begging the customers with your product in hand! You have to create the right Product , Promote it at the right Price through the right channels(Place).

These are the 4 P’s of Marketing. We finished the session with a charge. See the screen shot.

As a Microsoft Partner in MSME and Mid market business, Scimitar Global Services Limited (SGSL) can help your MSME Business with modern business tools to support your plans and strategies at low cost relative to your business.

We are offering consulting services to Ignite your business with our Smart Business Solutions. So register below for our Smart MSME Business round table coming up in July. Let us strategize with you on how you to leverage Smart Business tools to automate and market your business for more customers and more revenue. We are offering you some promos for the first 20 sign-ups for our sessions this month and the next with:

Discounted Business class email

Discounted Website design and hosting

Free consultancy

Discount on Digital marketing

Discount on CAC registration if your business is not registered.

We will show you activities to help push your brand. So do contact us today for a chat on how to empower you or your employees to market your business, leveraging budget friendly technologies available to you. For the promo please click here

Do you need a standard contact center solution and worried about the high cost of implementing one for your organization with all the nice features without breaking the bank? Are you still using PBX and GSM phones and boxes as Contact center.

Do your customers have to repeat their stories every time they call your business?

Do you have interaction history of your customers for complaints management and resolution? Do you have back office integration that supports your customer facing team for quick service delivery? How about historical data and reports with business insights about the voice of your customers and their interactions?

We have good news for you, no more DOA Budget. Make a case with our OPEX model for mid-markets.

Sign up for our Contact center lease Service to own yours and use without huge investment in! implementing your contact center solution with all the whistles and bells!

Drop your details so that our solution consultants can connect with you for a best fit analysis and solution. You will be live in 3 weeks all things being equal within our terms and conditions.

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Microsoft Dynamics 365 for Financials is a business management solution that’s connecting people and processes like never before. From day one, it makes ordering, selling, invoicing, and reporting easier and faster.

It centralizes your data from accounting, sales, purchasing, inventory, and customer interactions, giving you an accurate end-to-end view of your business. Add reports with a click. Create powerful dashboards to perform advanced analytics. And do it all from a familiar interface using the Office tools you already know, like Outlook, Word, and Excel. We’ve already helped customers connect their business to make better decisions using this cloud-based solution.

Connect your people and processes with a single, unified solution, so data can be quickly and easily shared with key people throughout the company. Free your business and your people from the limitations of multiple, disconnected solutions and the inefficient employee workarounds that waste hours every week. Automate critical processes with easy-to-create workflows and audit trails that secure processes without adding complexity. As you grow, it’s easy to add applications and configure Dynamics 365 for Financials to fit business needs or industry demands.

Functions like payroll, banking, and CRM systems are just as integrated, so your people can share the most current data and respond to customer requests faster with the most accurate information.

It’s time to rid your business of siloed systems that can’t talk to each other and waste your people’s time. We can help you deploy Microsoft Dynamics 365 for Financials—it’s a single solution that can manage your financials, sales, customer service, and operations. Easily connect to external systems and third-party applications like payroll, banking apps, CRM systems, or custom APIs.

Scimitar Global Services Limited in partnership with Microsoft is bringing to your doorsteps an all in one suite which is a combination of both Office 365, CRM and ERP for a synergized business ecosystem. Our team can show you how easy it is to simplify your business processes when you can go from quote to cash without switching applications. Set up customers or vendors, create quotes, process orders, and submit invoices without leaving your inbox.

Growing businesses often outgrow their basic accounting software that are unable to keep up with increased inventory and transactions, lack integration with other line-of-business systems, and have reporting limitations. Customers using legacy ERP systems feel the pain around scalability and mobility.

Take a minute to identify if your financial system has what it takes to make the most of new opportunities.

Here are signs that your current financial solutions won’t be ready to handle additional growth.

Reporting is complicated and provides insufficient information

Duplicate data entry into multiple systems is a daily routine

Accounting occurs in Excel, not your financial system

Systems are disconnected and information is siloed

Lack of secure workflows and audit trails increase risk

A new solution doesn’t mean hours of training or disruption of key processes. By using familiar Office tools your people already know, everyone gets up to speed quickly and without extensive training. Applications like Outlook, Word, and Excel provide the comprehensive and reassuring experience that gives employees confidence. Dynamics 365 for Financials lets you handle the most common business processes from day one. There’s no need to slow down processes like creating quotes, invoices, purchase orders, or reports on current cash flow.

Microsoft Dynamics 365 is the next generation of intelligent business applications that enable organizations to grow, evolve, and transform. To help get you up and running quickly, Microsoft Dynamics 365 for Financials is sold by a network of reselling partners like Scimitar Global Services Limited that offers both technical know-how and industry expertise.
Request for a meeting and Demo of Microsoft Dynamics 365 for Financials now below.

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Are you a Small , Medium and Mid market business owner and do not want to invest so much in technology like the big enterprises in the financial services, Manaufacturing and oil & Gas Industries but need same business applications to do business in Nigeria on a 99.9% secured platform?

Scimitar Global Services Limited ( SGSL) in partnership with Microsoft Nigeria if offering you Microsoft® Office 365 for small businesses. This is an easy-to-use set of web-enabled tools that let you access your email, important documents, contacts, and calendar from almost anywhere and any device—including PCs, Macintosh computers, iPhones, Android phones, and BlackBerry smartphones. Designed to meet the needs of a diverse range of small businesses, Office 365 lets you choose which tools to use.

Scimitar Global Services Limited (SGSL) in partnership with Microsoft is offering flexible payment plans for Office 365 no matter the plan you choose. Contact us for a best fit analysis for your business. I will outline below the 10 benefits Office 365 offers business.

It works seamlessly with the programs you already know and use, including

Microsoft Outlook®,

Microsoft Word,

Microsoft Excel®,

Microsoft PowerPoint®.

It’s easy to try and also simple to learn, and it works with your existing hardware.

Office 365 also offers improved collaboration capabilities, including a password-protected portal to share large, hard-to-email files both inside and outside of your organization. Powerful security features from Microsoft help protect your data, and when the service is released for general availability, it will be backed with a 99.9-percent up-time guarantee.

Here are the top 10 benefits of Microsoft Office 365 Business Application:

Anytime, Anywhere AccessOffice 365 provides web-enabled access to email, important documents, contacts, and calendar on almost any device—including PCs, Macintosh computers, iPhones, Android phones, and BlackBerry smartphones. It frees you to work where and when you choose, letting you respond to important requests right away, from almost any location. With the ability to access email and documents from your mobile device, you don’t need to hurry to the office or look for a WIFI hot spot. And if you’re traveling without access to Microsoft Office, Office 365 helps you view and edit documents from the most popular web browsers on PCs and Macintosh computers. Take control of when and where you work with Office 365.

Professional Face for Your Business
Using professional services like Office 365 tells potential customers that you’re serious about business. For example, you can impress your prospects by inviting them to a collaborative online meeting where you can review your latest proposal. With these state-of-the-art but easy-to-use collaboration, mail, and messaging services, you can set yourself apart from organizations that use free or ad-supported services. A custom domain name further enhances your branding, and Office 365 includes design tools to easily create a professional, public-facing website in minutes.

Easily Communicate and Collaborate Inside and Outside Your Organization
With Office 365, you can create a password-protected portal to share large, hard-to-email files both inside and outside of your organization, giving you a single location to find the latest versions of files or documents, no matter how many people are working on them. Send instant messages to colleagues and customers and invite them to participate in online meetings where you can review documents or take control of a desktop.

Simple to Learn, Straightforward to Use
Office 365 is easy to try, simple to learn, and straightforward to use. You don’t need to learn new software, install complicated systems, or learn new jargon. In just a few minutes, you can create a trial account and see how easily your business can be “in the cloud” with benefits usually found only in larger organizations.

Email, Collaboration, and Online Meeting Solutions
Microsoft has years of experience delivering scalable, secure online solutions. Enhance your Office experience with Office 365 features like a 25-gigabyte (GB) mailbox that accommodates attachments up to 25 megabytes (MB), calendaring, contacts, online meetings, instant messaging, document collaboration, and more. With Office 365, you can take advantage of these easy-to-use solutions and advanced features at a small-business price.

Safety and Security
Security is priority at Microsoft data centers. With Office 365, you can use the same systems used by Microsoft and other enterprises worldwide to help protect email, documents, and networks. These systems scan your messages and documents for spam and malicious software (also called malware) 24 hours a day, 7 days a week. Microsoft data centers help safeguard your data and are certified to meet several industry-standard certifications, including the ISO 27001 certification and the EU Safe Harbor seal.

Seamless Coordination with the Tools You Already Know
Office 365 works seamlessly with the programs you already know and use, including Outlook, Word, Excel, and PowerPoint. These tools provide the same great features you rely on as well as powerful capabilities in Office 365. With Microsoft Office 2010 and Microsoft Office Professional Plus, you can see if others are editing the document you’re using, synchronize documents with your desktop, broadcast PowerPoint presentations, and check documents in and out of your online document library. These and other features are automatically enabled when you use Office 2010 and Office Professional Plus with Office 365.

No Requirement for Advanced IT Knowledge
Office 365 administration is designed for organizations without IT staff, so you can easily set up and use the features, helping you focus on your business rather than on learning menus and technical lingo. Perform administrative tasks using an intuitive, web-based portal that is accessible only to people you designate. The online portal provides step-by-step instructions on how to add users and set up your account so your employees can quickly start using Office 365.

99.9-Percent Availability, Money-Back Guarantee
Office 365 helps safeguard your data with enterprise-grade reliability, disaster recovery capabilities, data centers in multiple locations, and a strict privacy policy. The Microsoft data centers that deliver Office 365 are designed with redundant networks, power systems, servers, and continuous monitoring. These and other high availability safeguards provide the basis for the 99.9-percent uptime, money-back guarantee that are included with the service after the release for general availability.

Flexibility for Your Business
With Office 365, you get pay-as-you-go pricing options that give you predictability and flexibility for your business. Office 365 also offers great flexibility by allowing you to easily provide users with only the services they need, cost-effectively adding value to your business.

Sign up with us today and pay in our local currency for monthly and annual plans. ( Terms and conditions apply.

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“ In Q1 2016, Efma, a not-for-profit association of 3,300 retail financial services companies in more than 130 countries, and Vidyo, a leading visual collaboration provider Vidyo conducted a series of Think Tank meetings to understand the role that video banking plays in the digital transformation of banks. Sixty-three banking professionals from 24 countries participated in the meetings.Additional quantitative data was collected regarding attitudes toward video banking via an online survey that was conducted in Q1 2016.Respondents included 136 bankers from 52 countries. This report consolidates the outcomes of these two activities and integrates primary information gathered from Vidyo’s experience in implementing video banking systems with banks around the globe.

The results of our survey strongly suggest that video bank solutions would be a welcome addition to existing options, with 93 percent of survey participants responding that they felt video banking would have a “Positive” or “Strongly Positive” impact on customer satisfaction.

This indication of consumer enthusiasm and high level of interest in video banking makes perfect sense considering how today’s free video conferencing apps such as Google Hangouts, Skype and Facetime are being embraced by the general public as a trusted and effective means of communication. The time is now for the widespread adoption of video banking…..”culled from a publication from Vidyo and Efma.

Bringing it back home they also stated that “When customers and bank staff engage in banking transactions or consultations through remote video collaboration sessions, there seems to be an obvious solution as it offers more convenience to customers, since they can make their transactions from the comfort of their homes instead of traveling to the bank.

A choice not available for non-resident Nigerians and like they rightly pointed based on the trends and adoption , the time is now! Providing live online video interaction to your customers enriches the customer journey and builds trust and brand loyalty. Using the VidyoWorks API’s and contact center reference design, We can video enable your high value client services in as little as a few weeks, without in-house video technology expertise. Ease of use and convenience flatten the adoption curve.
Employees are quickly proficient and there’s no intimidation factor for clients to interact over video. They simply click, join and have highly personal and effective interactions with your organization’s customer care professionals.

Video banking enables new and valuable engagement opportunities, such as the ability to include people who would not be able to attend in-person meetings, like remote subject matter experts or customer family members.

Verifiable Banking references according to the publication by Vidyo: put Video Banking as the next best thing in Banking. Please read on:

“One successful early adopter of online video banking is IndusInd Bank, one of the fastest growing next-generation private sector banks in India. Induslnd launched their Video Branch service in June 2014, and made it available to their customers via desktop and mobile devices.
IndusInd Bank customers are now able to connect with their branch manager, relationship manager or with a centralized video branch executive. Patrons of the bank who are not residents of India are also able to experience this personalized video banking service from outside the country.

“Our Video Branch ‘face-to-face’ online banking customer service, powered by Vidyo, is the next frontier of banking and brings our branch managers and centralized banking services closer to our customers with highly personal interaction. VidyoWorksTM is the only solution that could deliver on the promise of high quality connectivity from any location, on any device over any network and we are pleased to offer this very high-quality, easy to use service to our customers.”…….. Romesh Sobt (Managing Director and CEO,IndusInd Bank).

The offering encompasses all banking services that had previously been only available via IndusInd Bank Phone Banking. Additionally, Bank customers can choose to make other kinds of financial transactions such as opting for fixed deposits or recurring deposits, or transferring funds through NEFT and RTGS.
The Induslnd Bank launch was supported by an extensive nationwide advertising campaign and the new service is now positioned as a key innovation, creating a competitive advantage for the bank. Since the launch, IndusInd had seen a
massive ramp-up of the service and by mid-2015 the system was supporting 1,000 daily video calls and experiencing higher than 65 percent repeat usage.

Also see the extract on another Video banking reference : “Barclays Bank. To provide a new, secure, video-based service so that their customers could engage in banking activities wherever and whenever, Barclays Retail Bank launched its Video Anywhere service in the U.K. in December 2014. Today, in addition to the availability of bank representatives in a growing number of Barclays branches, the 24/7 service offers customers to speak to a video banker that can be accessed via smartphone, tablet or computer at a time and place convenient to them. At Barclays, video banking has become a powerful tool in deepening relationships with Clients and Customer; allowing multiple video bankers to be in one place enabling quick and easy sharing of best practice whilst also providing workforce flexibility without the constraints of the traditional Retail Network operating times.
The Barclays Video Anywhere service, initially offered only to Barclays Premier customers, will soon be available to the broader Barclays customer base. The phased roll out over the next 6 months targeting specific customer profiles such as frequent retail network users, digitally savvy but nervous adopters and
customers with accessibility requirements”.

Simon Separghan, Director of Global Contact Centres & Omni Channels of Barclays Retail Bank was also quoted in this report that “Customers continue to demand human touch and empathy and there is significant benefit to provide not only a voice, but a face of Barclays. The majority of our customers who experienced video banking now demand that their future servicing activity takes place via a video interaction. And If I take a like-for-like servicing request via traditional telephony vs. video banking, the NPS is almost double. It has incredible value for us as an organization.”

Scimitar Global Services Limited (SGSL) in partnership with Vidyo and Granteq is offering Video Banking solution to Banks in Nigeria and all players in the financial services industry to leverage this technology to add a face to face interaction in addition to the existing channels to maintain customer loyalty, trust and satisfaction which all assures revenue. So feel free to contact us immediately for a demo and next steps. Our Business consultants will be very glad to come and and show the benefits of Video engagement in Banking. We strongly believe that adding video will reduce fraud.

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Credit to Efma_Vidyo_Banking _Report

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Would you consider adding Video to your contact center engagement and relationship management at no cost to your customer?

Would you want to add a personal touch to relationship management and contact center operations to elevate customer-agent/relationship officer & manager’s interaction at no cost to the customer?

Have you considered that with the trends and advent of budding cashless market, digital and omni-channel service delivery season that some customers may be more comfortable with a face to face alternative without visiting your branch or store or office location?

If Yes, Scimitar Global Services Limited (SGSL) in partnership with Granteq and Vidyo is offering a reliable and easy to use video engagement solution both enterprises, mid-market businesses as an additional channel to customer engagement. This adds a human face to the calls and chats! and we believe it will benefit all even our fellow citizens in diaspora who may need to access products and services like financial , retail , legal etc

Video engagement from Vidyo provides a personal touch to relationship management and contact center operations to elevate customer/agent/relation manager’s interaction. With communications and understanding improved through the use of video, agents and relationship managers can resolve tickets quicker, increase net promoter score and effectively meet other KPIs. The ability to share desktop applications from both sides of the conversation improves up-sell opportunities, all while delivering an added level of collaboration to high value customer and agent interactions. It transitions a voice, chat, and webpage interaction into a true Omni channel experiences at no cost to the end customer.

This experience is easily accessible from one of the following scenarios: webchat escalation of video, voice escalation to video, and click to video chat from webpage or mobile applications. Unlike other solutions, Vidyo delivers a high quality end user experience, regardless of available bandwidth. Providing content sharing, and the options to begin a video chat directly on a webpage without downloads or plugins, including multiparty video conferencing.

We now believe that a lot of consumers prefer self-service and can even pick up their phones and call their account managers, but when they need assistance, seeing and dealing with a person face-to face is best especially when the person is not within reach. Facial expressions and body language increase understanding to move quickly through a Simple sales process, and video conferencing is the most efficient way to achieve this goal.

Our video based customer engagement solution is designed to service e clients and manage interactions directly over video, thereby

improving net promoter scores

will Improve customer satisfaction,

increase revenue, and

reduce customer churn with high quality video Benefits

Vidyo helps agents, relationship officers and managers do their jobs better. Service organizations are able to add personal touches to high value requester and as fulfillers are able to escalate to video straight from contact center portal and other different forms with single click. This results in quicker first call resolution times, from visual trouble shooting and improved understanding through video. Plus the ability to multiparty video chat with an expert increases accuracy of calls, and streamlines issue mitigation.

With Vidyo, agents can support “See What I See” experiences for field service technicians or home consumers using network resilient video from smart phones, smart glasses and tablets. The agent will see the Vidyo call displayed in the familiar application and will be able to easily manage the video interaction, while also maintaining cases and incidents on Vidyo-based interactions.

The results of video-enabled field services are numerous:

a visual connection develops deeper customer relationships,

drives higher First Call Resolution rates (FCR),

reduce Average Handling Time (AHT),

increases operational efficiency and

provides a tangible competitive edge.

Thanks to a Vidyo’s API integration, it is now possible for Vidyo enabled contact centers, help desks portals and other applications to leverage market leading solutions and value-added services. Video calls will be seamlessly integrated into the audio recording system, allowing the same monitoring, training and analysis applied to other communication channels to be applied to video engagement.

So if you are interested in adding video to your customer engagement. Kindly drop a note below and schedule demo with our team in Lagos , Nigeria.

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If you run a business where you communicate with masses, chatbots can add value to interactions with your audience. Let’s go over the most important and beneficial aspects of chatbots to business for improvement of customer engagement:

Chatbots can be used for customer satisfaction. Problem solving conversations and effective guidance & assistance will have the positive effect on customer relations.

The digital age’s customers love personalization. So chatbots give them one-on-one communication chances they look for. These types of customers will feel closer to the brand if they are treated as “individuals”.

A chatbot provides real time and instant interactions. It can be used as the fastest response channel when communicating with the customers. This can lead to time and cost savings.

Due to their flexible infrastructure, chatbots can be easily integrated with other channels that brands use to improve engagement. For example, a customer can start a conversation about a reservation with the chatbot and then can be leaded to an online purchase page easily.

A chatbot itself is an active data collector on customer behaviors. Thus, scalable and better manageable communication can be constructed based on this meaningful data derived from real time conversations with the customers.

Experiences are enriched with the active involvements of brand ambassadors. You may consider chatbots as brand representatives that have a real time interactions with the customers. Adding an interactive channel to your system will provide another alternative for your audience.

Click here to Book for a demo with our team on SmartMessage Marketing Platform but you can just try the facebook SMConnect banking BOT from your facebook profile. We are available for further scoping session and implementation if you are happy with it.

Hi, my name is Chinedum Amachi , I am the MD/CEO of Scimitar Global Services Limited (SGSL). I am a business solutions professional with over 12 years experience across Telecoms, ICT, BPO and engineering fields. I have worked with and led teams in accomplishing milestones in demanding environments.

Scimitar Global Services Limited (SGSL) was birth in December 2013 as one of the vessels to our treasure Island and we just set sail. Our voyage started officially in January 2016, while I was in paid employment and by January 2017, I decided to go fully to grow the business to full potential. A decision i should have taken by January 2016.

Why am I here? Simply put, “To share value adding contets of our modern business solution to you”. So this is one of my “P” mixes; a channel to connect you with value adding contents on our modern business solutions for your business.

So I will be sharing best fit and value adding contents from SGSL about leveraging technology for your business as designed by our OEM partners. OEM actually stands for Original Equipment Manufacturers, the owners of the software application we carry. I am hoping that you will see some value solutions that matches your pain points and you will contact SGSL for scoping, implementation and support at it were.

As your systems Integrator and modern business solutions partner, i promise to provide you with technology driven solutions to improve your sales revenue and customer loyalty to your business and sector. our model of engagement will give you more time to focus on your core business; facing other pressing needs for your satisfaction while we support you.

Our team of professionals (both local and foreign) are trained to look at the entire business and to design solutions that are specifically suited to your unique business needs within our technology and solutions space.

As the captain, my responsibilities are to launch, grow and support the SGSL brand, build business strategies and relationships with strategic direction, performance and sustainable development to maximize revenue generation for SGSL, our technology partners and you our customers.

Our vision is to be your to go-to partner for Microsoft Business Solutions and Contact Center applications. Contact us today : info@scimitarglobalserviceslimited.com

For personnel development and training, please fee free to invite me for your strategic Sales and Marketing development sessions. I am available for training services for your sales, marketing and customer service teams both at management and shop floor levels.

Values proposition in our training engagement are :

lead generation and Client relationship in sales and marketing,

Corporate affairs and Administrative functions across target markets and businesses

Strategy development and management

Corporate Sales

Key account management

Customer relations and retention management

Problem solving strategy

I am a call away. Just dial 08035510280 or send a mail to info@scimitarglobalserviceslimited.com

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