Emergency Response Team Supervisor

The Canadian Red Cross is part of the largest humanitarian network in the world, the International Red Cross and Red Crescent Movement. Our mission is to improve the lives of vulnerable people by mobilizing the power of humanity in Canada and around the world. Our network is vast, but our approach is simple. All Red Cross programs and activities are guided by the Fundamental Principles of Humanity, Impartiality, Neutrality, Independence, Voluntary service, Unity and Universality.

Volunteer Opportunity Details

Description of Duties:

Activities:
Ensure compliance and provide ongoing feedback to ERT Responders during a response on compliance to the Technical Standards and the National Disaster Assistance Guidelines;
Assess resource requirements including HR and Logistics, ensuring the needs are highlighted to the ERT Site Manager and the appropriate support service supervisor if one is appointed;
Organize and supervise the delivery of services as assigned;
Facilitate operational briefings and debriefings during a response;
Provide timely formal and informal performance feedback to volunteers that report directly to the ERT Supervisor;
Participate in operational debriefings and provide suggestions for improvement;
Participate in site coordination meetings with other supervisors, as well as debriefings with the Site Manager, as appropriate;
Manage inventory of emergency stock, ensuring adequate stock when opening site, maintaining appropriate level of stock during response and completing a close of operation inventory/reconciliation;
Coordinate with enabling services on set-up of the service;
Review schedule of volunteers to confirm adequate personnel is assigned at all times for the service;
Supervise volunteers to deliver the service assigned;
Maintain logs, statistics and financial documentation for use of service, as required;
Communicate, report on progress and evaluate the provision of the services, as appropriate to the ERT Site Manager;
Make recommendations to improve service after an evaluation;
Ensure completion of necessary paperwork (i.e. Goods and Services Vouchers, Registration & Inquiry cards, daily statistics, activity logs, etc.).
Participate in the recruitment of ERT Responders;
Participate in ERT team member orientation & scheduling of training;
Contribute to the completion and updating of supplier agreements, as needed;
Contribute to ensuring response supplies are properly stocked and available;
Contribute to and update the response plan including site planning and shelter surveys;
Promote and ensure compliance with Red Cross directives and Technical Standards;
Manage response equipment.
Contributes to a healthy and safe working environment.
Performs other duties, as required.

Skills Required:

Skills and Abilities:
Language requirements vary - responders must be able to deliver services as appropriate
Customer service skills - provides comfort and care, patience in dealing with upset clients, active listening to understanding needs, finding a solution and good communication so client understands services available and how to obtain
Leadership skills - give clear instructions and delegate, make informed decisions, able to problem solve, provide coaching and feedback to volunteers, support team environment
Communication skills - verbal and non-verbal cues, active listening, clearly able explain self and confirm understanding from client
Attention to detail - accuracy in completing forms, giving information, completing necessary paperwork
Ability to work well within a team - share information, be helpful, respectful, approachable, build strong relationships
Dependable - timely, takes initiative and ownership of work, completes tasks without being asked or with little supervision
Remains calm during a crisis - does not allow emotions to get in the way, does not take things personally, stays positive, responds decisively and takes accountability