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right tab of identification tool is chosen;

correct User ID is entered;

keyboard is not currently turned on "Caps Lock" function;

font is not turned on Cyrillic (Russian letters);

you have typed the correct password and complete code from the code card.

If you use Smart-ID, make sure that you have an active account in Smart-ID app and your mobile phone has Internet available. Make sure that PIN1 is entered in Smart-ID app within 2 minutes of appearance of the control code.

If you use new type of PIN-calculator, make sure that during authorization you enter APPLI 1 code. If also your spouse or colleagues use PIN-calculator, make sure that you use the right one.

If you are using ID card, make sure that your computer is prepared for working with ID card (ID card software has been installed and ID card reader is working), and correct PIN is entered.

If you do not remember the permanent password, You can order new one by calling to Consultation Centre 1884, +370 5 268 4444 or by visiting any Swedbank branch. When calling to Consultation centre, please prepare User ID and code card. Please take your passport or ID card with you, when visiting our branch.

Processing of Personal Data

Your privacy is important to us

For many years, Swedbank has been processing personal data to provide you with personalized banking experience.Protecting the integrity of personal data is our top priority. We want you to know what personal data we collect and why, how we use it and the choices and controls you have.

Your data allows us to serve you betterPersonal data is used to provide you with secure access to our products and services and to enhance your customer experience through offerings matching your needs. Your personal data enables us to understand your personal needs which enable us to provide you with best possible support and advice.

Your data is safe with usSwedbank is committed to protecting your personal data. We continuously implement appropriate technical and organizational measures to keep data protected from unauthorized access so your valuable details are safe with us.Customer data is subject to banking secrecy and is kept strictly confidential.

You are in control of your dataSwedbank ensures that you are always in control of your personal data. On our Internet Banking site, you can see the personal data we have about you. You can edit your personal data and update your preferences on the Internet Banking site, at our branch offices or over the phone with the Consultation Center.

What personal data we collect?

Personal data is any information that can be linked to a person. This includes identity data such as your name, contact information, card payment information, operations performed at a branch, agreements you have entered into, and information we obtain about you in your communication with our Consultation Center.

The data we collect depends on the services you use. We may collect information such as name, identification code, date of birth or preferred language of communication. We also ask for data when you contact us via Internet Banking, mobile application, visit our branches, email us or call us. Personal data is also data acquired from 3rd parties such as public registries, for example the Land Register and the Credit Register.

Swedbank limits the processing of customer data to a minimum and you can control what data you want to share with us. Your personal data will be stored no longer than necessary for the purpose of the processing activity.

Why personal data is collected?

Your data is used to provide you with products and services you’ve requested and to ensure that you can conveniently use them. We also use your data to improve our products and service quality by conducting customer surveys and market analyses. Last but not least, your personal data helps us prevent money laundering, enables us to carry out credit and risk assessments.

The personal data you have entrusted to us allows us to serve you in line with your preferences, as well as providing you customized support and advice.

We also process your personal data to be able to create tailor-made offers to you. You can also choose whether or not you want such customer experience.

Sharing personal data improves service

In order to provide our customers with smooth experience and an overview of all products used within Swedbank Group, we may need to share some personal data between Swedbank Group companies.

We also may need to share data with other parties in order to execute transactions or to provide products you have requested. This way we can improve the value of the financial services and products we offer. We also share data when required by law or when otherwise legally obligated to do so, as well as in order to maintain security of our products.

Changes and Communication of Swedbank Principles of Processing Personal Data

Any changes made in how we use your personal data on our own initiative or in connection with amendments to applicable laws or regulations will be available in Swedbank Principles of Processing Personal Data.

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