FREQUENTLY ASKED QUESTIONS

Overview

The Jackson EMC Marketplace is an online store that facilitates the purchase of energy-saving products and services while offering instant rebates at the point of sale for certain products.

How do I find products on the Jackson EMC Marketplace?

The Jackson EMC Marketplace currently offers a selection of the leading energy-saving products, most of which are are eligible for Jackson EMC’s residential instant rebate programs. You can view each of the available products by selecting a product category from the "Products" drop down navigation and by clicking on each product for more details. The Store's home page also offers featured energy-saving products that you can click on for more details.

How do I review a product?

You can add a review of a product by clicking on the product, scrolling down to “product reviews” and clicking “write a review.”

Rebates

Which products are eligible for rebates?

It's our goal to make upgrading your home easy and affordable. Only thermostats are eligible at this time for rebates on the Jackson EMC Marketplace. Below each listed product, you'll see a tag and quick description of any available rebates.

Is everyone eligible for a rebate?

To be eligible for rebates, you must be a residential member of Jackson EMC in the state of Georgia.

Members are limited to two rebates per residential account per year for thermostats.

Thermostat rebates are $50.

Your instant rebate will be automatically applied at time of checkout. We will verify your eligibility prior to the checkout process.

Warranty Provisions

All product warranties are provided by the product manufacturer. Please visit the product manufacturer website for all warranty information.

Installation

We do not install the thermostat for you. Please be aware of the installation requirements for each thermostat before purchasing.

Some thermostats require a C-Wire to power the device, like the Honeywell thermostats and ecobee SmartThermostat offered on this store.

If you do not have a C-Wire on your existing thermostat, there are products in the market that act as an adapter (type “thermostat c-wire adapter” into your favorite search engine), or a contractor can help you install the device.

Make sure to check your current wiring before purchasing any thermostat, and consult the installation information shown above.

You can view your order information using the order confirmation email we send to you. If you have created an account, you can also view your order confirmation by logging into the Jackson EMC Marketplace and accessing your Account. All your orders will be available.

How do I track my order?

The tracking information will be included in the shipping confirmation email we send to you.

Note: during peak seasonal and promotional periods, shipping estimates may be slightly delayed 3-5 business days. Please be on the lookout for your tracking email.

Can I cancel an order?

In order to get your order to you as quickly as possible, we begin processing your shipment immediately after you hit "submit". This means that unfortunately, we are unable to cancel orders for in stock items.

On rare occasions, popular products can be temporarily sold-out, but we are usually back in stock quickly. If you would like to adjust your order in the event of any delay, please contact us toll free at
+1 (855) 409-9449
or send an email to
service@jacksonemcmarketplace.com
.

Privacy

Your privacy is very important to us. You can see the details of the Jackson EMC Marketplace Privacy Policy here. For your convenience, here are links to the Privacy Policy of each of the thermostat manufacturers with thermostats in this store:

Jackson EMC is pleased to offer these services through our partners at Uplight. As an authorized program implementer, Uplight is responsible for all services provided through Jackson EMC Marketplace.

SHIPPING

How are shipping fees calculated?

At this time, we offer free shipping on all orders over $49. For orders under $49, we offer $5 flat rate shipping.

When will my order be shipped?

Orders are typically shipped within 2-6 business days after the order is placed.

Are there any shipping restrictions?

Customers can ship to any location within the state of their service address. For all Nest orders, shipping is not available to PO boxes or military bases.

Do you offer expedited shipping?

At this time, we do not offer expedited shipping. You will receive a tracking number as soon as we release your order for shipping so you can track its progress.

Can items from the same order be shipped to different addresses?

If you need deliveries to different addresses, please place a separate order for each shipping address.

Can I reroute a package that has already been sent out to me?

You will receive a tracking number for your shipment as soon as we release it to the delivery company. We cannot adjust your shipping address once your order has shipped. However, you may be able to call the delivery company with your tracking number and request a reroute, but that is between you and the delivery company.

RETURNS

What is your return policy?

If you are not satisfied with your order, you can return it for any reason with all parts and product packaging intact within 30 days for a full refund. To initiate a return, please chat in, contact us toll free at
+1 (855) 409-9449
or send an email to
service@jacksonemcmarketplace.com
.

Are there any items that I can’t return?

All items available for purchase on our site are eligible to be returned.

Will you provide a shipping label for my return?

If your return is due to a damaged/defective product or because of an error on our part, contact us and we’ll provide a pre-paid return label. For all other return reasons, the customer is responsible for the cost of the return shipping.

When will I receive my credit?

Once we received your returned product and verify that all parts and the product packaging is intact, we will issue a refund to your card within one business day. Please note that depending on your credit card company, a refund credit can take up to 7 days to appear on your card statement.

What if I receive the wrong product?

If your return is because of an error on our part, contact us and we’ll provide a pre-paid return label. Please contact us toll free at
+1 (855) 409-9449
or send an email to
service@jacksonemcmarketplace.com
and we’ll send you return instructions and the pre-paid shipping label.