SHIPPING YOUR ORDER

We ship to the 48 contiguous U.S. states and Canada.

Great effort is taken to ensure reasonable consistent quality. All of our stones are natural stones and will vary in shape, color, texture, and/or size. Stone Decorative cannot guarantee uniformity, but will strive to maintain the highest levels of quality.

Shipping Method

Stone Decorative is proud to offer the industry's most aggressive pricing and freight rates. Most orders will be processed for shipment within 2 to 4 business days from receipt of payment. Delays may occur during peak seasons or when experiencing high-volume orders. Our standard carrier is FedEx Ground. We cannot ship to P.O. boxes, APO, Hawaii, Alaska, or Puerto Rico. Please contact us for a customized shipping quote for expedited shipping, per-pallet shipping, or international orders. Although we will do our best to accommodate all shipping requests, we cannot guarantee date- or time-certain deliveries. Please note that any change of shipping address once an order has been shipped will incur a $20 rerouting fee, plus applicable taxes.

Order Tracking

FedEx will be sending an automated email with related tracking number and estimated delivery date upon shipping. If you do not receive a tracking number from FedEx, please contact us with your online order or invoice number. A tentative delivery date can be provided for all orders shipped by freight. Stone Decorative is not responsible for any delays in receiving your order. Please contact your customer representative for more details.

Pallet Shipping

Pallets are delivered on an 53-foot truck, and liftgate services may not be available in some areas. It is at the driver's discretion to determine the actual location of the delivery, especially in rural or restricted community areas. Additional delivery charges and transit time may apply. The customer is responsible for providing an easy and clear access for delievry, as well as for the unloading — unless liftgate services are available (additional charges may apply). The customer will be notified of an expected delivery date and time. The pallets are usually delivered within 2 to 10 days from the time the truck leaves Stone Decorative's warehouse. All other shipping instructions, policies, and restrictions will apply. Stone Decorative is not responsible for any delays in the delivery of your order.

Payment

Stone Decorative is currently accepting Visa, MasterCard, American Express, PayPal, and money orders. Payments by check may be mailed in, and will require additional time for bank processing. All credit card purchases are processed in real time through secure servers.

Free Shipping on 91+ Bags Order

Stone Decorative reserves the right to determine the best way to ship any order of 91 bags and more. Whenever possible, free shipping will be offered with specific and determined terms of delivery. Additional charges may apply for rural or restricted community areas, liftgate services, or waiting and unloading time.

Free Shipping Online Promotion (SHIPFREE)

Offer valid for orders paid in full and shipping by FedEx Ground service only. Discount valid on a minimum order of $99US ($109CAN), before tax and shipping, of Garden and/or Signature stones only (not valid on slate chipping or clearance items), on regular-priced items (not valid on clearance items), and on orders up to 660 lb. Please note that Stone Decorative reserves the right to rescind, revoke or terminate this offer at any time, with or without cause. This includes, without limitation, if the terms of the offer do not accurately describe our intent due to errors or omissions.

Return Policy

Stone Decorative cannot accept any cancellations, returns, refunds, or exchanges. Samples should be requested to assure that the correct stones are ordered for a project. As no two stones are alike, each bag of stones will have minor variances in shape, color, and size. Exceptions may be made upon written pre-authorization. Please email at for any requests. Please note that a minimum restocking fee of 10% on all stones returns will be charged, no exception. Returns on standard gabions will incur a minimum restocking fee of 15%. Some returns requiring more handling may incur a restocking fee up to 35%. No returns accepted on custom orders, fountains, or clearance items. IMPORTANT: Please note that any items returned without a written pre-authorization will not be processed. All returns must be received within 10 days of written pre-authorization.

Authorized returns must be in good condition, in original packaging, with order invoice and pre-authorization correspondence. Upon receipt and inspection of the returned products, Stone Decorative will refund the cost of the inspected merchandise, minus any restocking fee. Please note that the shipping and return costs, as well as duties and/or taxes, if any, will be your responsibility. Stone Decorative may exchange any defective products within 15 days of receipt. All exchanges are subject to the discretion of Stone Decorative. IMPORTANT: If the products have been damaged during shipping, please email a photo of the damage at with any other pertinent information. You need to notify Stone Decorative of any damaged items in your shipment within 48 hours of receiving your order. Your refund will be credited to the credit card used to make the purchase. If your order was paid by check, we will send you a refund check. Please allow two billing cycles for your refund to appear on your credit card statement.

Please ensure that all returned merchandise is packaged properly to avoid damage or loss. If the original packaging cannot be reused, repackaging is acceptable as long as the products are received in good and resalable condition. All returns are subject to the discretion of Stone Decorative. Custom orders cannot be returned. We aim to process all returns within one week of receipt. Please contact our customer service at with any questions or requests.

Duties and Customs

There are no duties on orders shipped within the U.S. and Canada. However, please be aware that duties and/or taxes, for which you will be responsible, may be charged by your local authorities once your package reaches your country. For more information please contact your local Customs office.

Customer Service

Contact us via email at or by phone.

In the U.S. call toll free 1-877-944-0707 (EST), Monday through Friday, 8:30am to 5pm. In Canada call 1-877-935-0707 or (514) 935-0707 (EST), Monday through Friday, 8:30am to 5pm.

Warranty and Disclaimer

Stone Decorative provides a limited non-transferable warranty in the U.S. and Canada on all of its products to the original buyer with a valid proof of purchase. The products are guaranteed against any material defects for a period of one (1) year following their purchase. “Material defects" are any imperfections that can impair the use of these products. This warranty is limited solely to the repair or the replacement of defective stones. This warranty does not apply to any defects resulting from negligence, improper installation, misuse, overuse, overexposure or modifications made by the buyer or its agents. This warranty is only valid if the installation and use of the products has been carried out in accordance with the instructions given by the manufacturer of the relevant installation or other appliance in which they are used. Stone Decorative disclaims any and all other warranties, conditions, or representations (express, implied, oral or written), relating to the products, including, without limitation, any and all implied warranties of quality, performance, merchantability or fitness for a particular purpose. Accordingly, in no event shall Stone Decorative have any other responsibility and hereby limits its liability with respect to any other damages caused by its products including bodily or moral injury, injury to property, any lost profits, lost savings or incidental, indirect, special or consequential damages, arising out of the use or inability to use the product or related to their installation.