Deskpro 2019.1 Release

We are very happy to announce the release of Deskpro 2019.1. This includes new features and improvements that you can read below. We highly encourage you to upgrade as soon as possible to enjoy the benefits.

DP-2831 Add Brands to Feedback - We have updated Feedback in order to make this brand-specific. This now means that Feedback no longer has to be shared between your brands, and Feedback will only show on relevant portals.

DP-2763 Chat queues- Create chat queues to determine how chats are routed to agents within chat departments. You can now set a maximum chat limit to control how many chats an agent can handle simultaneously. If all agents are at their maximum capacity, users can wait in a queue until the next representative is available to accept their chat.

DP-2770 Language sync improvements - We have released a new option that will allow your admin to pull in language pack updates without waiting for the next release.

This will be especially useful for anyone currently contributing to the language packs, as well as everyone who is using an installed language pack can also visit this page to check on any updates.

With this new release updating, your installed languages can be done with only a few simple clicks.

DP-2614 Brand slug URLs - We have updated the settings of a new brand so that you are no longer required to create a new custom URL for each additional brand, as now you can have the option of using a slug. This will allow you to use the same main URL and the custom slugs that will be added to the end of this URL will be used to direct you to the portal of your additional brands.

This should be a useful option for any using certain SSO options as they may only authorize particular URLs, and would lead to issues logging in.

Improvements

DP-2804 Add a default Report tab (New Report) when creating a new dashboard