eSpace U1981 - Manager assistant issue

Publication Date: 2018-03-14Views: 141Downloads: 0

Issue Description

Customer encountered an issue when
configuring the override forwarding feature enabled for users that work in basic
manager/assistant mode configured using the feature codes *77*TN# for manager
and *77*DN*SSSSSS# for secretary. Some people need to call directly the manager
and he has the following extensions configured in this scenario:

Assistant: 2459

Manager: 2580

Phone C: 2978

He wants the 2978 extension to call
directly the manager 2580, so he configure this command:

From the configuration provided by the customer, he has activated the forward override rights for user 2978 so when this user will call user B, as in our case 2580, who has registered the call forwarding service; user's 2580 call forwarding service will not take effect.

The problem is that when phone C call to 2580 Manager, the call is automatically sent to assistant 2459.

We have later found out that phone 2978 is not a Huawei phone and it is a third party SIP phone and as such we have required the customer to test the scenario using a Huawei IP Phone using the exact same extensions.

Customer tested this scenario and the issue was still present.

1.First of all disable the basic secretary/manager service for extensions 2459 and 2580 as it is described below:

Deactivating the Service

The service can be deactivated in either of the following ways:

·Manager A dials #77#. An announcement is played, indicating that the service is deactivated successfully.

·Secretary B dials #77*DN#. An announcement is played, indicating that the service is deactivated successfully.