Professional Services

Get deep insight on how to optimize your professional services delivery, pricing, and utilization.

Get Professional Services Research and Advisory with TSIA

Are you looking to drive company growth and customer success in your Professional Services organization? As a TSIA member,
gain access to professional services best practices, benchmarking data, industry trends and insights, and advisory services.

Top Professional Services Challenges

Here’s a look at the top business challenges we’re currently helping our Professional Services members solve:

Optimizing and aligning professional services strategy

Optimizing the professional service business model

Improving professional services pricing

Effective resource management

Expand to see more business challenges we can help you solve+

Optimize and Align PS Strategy

Are there different financial models for embedded PS, based on overall PS strategy, charter or expectations given to the PS organization?

Optimize the PS Business Model

What are common financial models for embedded PS and what are the best practices for optimizing?

Improve PS Pricing

What goes into PS pricing models, rates, and discounting?

Effective Resource Management

What are the latest strategies and tactics that go into creating or maintaining an effective resource management function in PS?

Key Performance Indicators (KPIs): Professional Services

What are the key metrics that Professional Service organizations should monitor?

Optimize Project Delivery Quality and Consistency

How do we manage our projects in a consistent way in order to avoid inconsistency in project performance?

Calculate and Manage Utilization

What is a recommended methodology for calculating both billable and product utilization for PS delivery staff?

Improve the PS Partner Management Function

What are best practices around managing PS delivery partners?

PS Sales Best Practices

How can we optimize sales coverage models to drive PS growth through relevant offerings focused on maximizing business value?

Effective Services Engineering

What strategies and tactics go into creating maintaining or maximizing the effectiveness of the services engineering function in PS?

Build or Optimize a PMO

How can I define the business case to create a PMO inside of my PS organization? What are the clear benefits and advantages to having a PMO? What are the best practices to optimize a PMO?

Optimize PS Technology and Tools

What technologies and tools should PS organizations leverage to optimize their business?

New PS Offerings for XaaS

What types of offerings are embedded PS organizations creating around cloud based technology offerings?

Optimize PS Organizational Structure

How do product companies structure their Professional Services organization? What functions need to be resourced in a mature PS business? Do delivery resources report into Country managers or into a global PS executive? Do PS sales experts report into the sales organization or the PS organization?

Optimize PS Compensation

How do tech companies structure compensation for their embedded PS staff?

TSIA Can Help

Learn more about how TSIA can help you, your Professional Services team, and your partners drive profitable growth.

Experience Our Professional Services Research

Get a glimpse into our vault of board-ready data insight, thought leadership, best practices, and
trends in professional services.

TSIA’s Professional Services research is backed by over one million data points, and covers topics like charter alignment, resource management, pricing, key metrics and KPIs, utilization, partner management, project quality, organizational models, and more.

Research Report

This DataView summarizes the key compensation trends as identified by the 2017 Professional Services Compensation Study.

Monthly Research in Your Inbox

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Attend a TSW Conference

TSW offers extensive insight and actionable takeaways for those in the professional services community. Learn more about effective strategies and cloud based technology offerings to optimize your PMO, including:

Best practices in professional services partner identification and enablement

Engineering professional services offers to maximize customer value and outcomes

Experience Our Community

Join our community of professional services leaders.

Meet Our Professional Services Research Expert

Bo Di Muccio, Ph.D., is TSIA’s distinguished vice president of professional services research. He works closely with member companies to deliver research and advisory programs focused on professional services delivery, pricing, and utilization.

Increasing professional services utilization and performance.

The Technology Services Industry Association (TSIA) is dedicated to helping services organizations large and small grow and advance in the technology industry. Find out how you can achieve success, too. Call us at (858) 674-5491 or we can call you.