Re: only a busy signal

I have a message waiting but when I try to get it, my phone goes right to a busy signal, any help would be appreciated, thanks!

Try rebooting the modem/gateway first. Pull power from outlet ( and battery from unit if so equipped ), let sit 10 seconds....then plug back in ( also install battery if removed prior ).

Allow 3-5 minutes for modem to reinitialize. Once all lights are solid, try retrieving your VM again by pressing *99.

If this does not correct your issue, call into Comcast to create the trouble ticket for your non-working services.

-=Ray=-

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I am not a Comcast employee. I am a paying customer just like you! I am an XFINITY Forum Expert and I am here to help.We ask that you post publicly so people with similar questions may benefit.