Frequently Asked QuestionsWe Will Train You How to Run a Home Care Business

> Frequently Asked Questions

Frequently Asked Questions

INSURANCE

Does Caring Hearts offer Business Insurance & Bonding? And, if so are any discounts available

Yes, We offer a special group policy for all Caring Hearts business owners. Our premiums are usually around $1,400-$1,500 per year depending on the geographical location of your agency.

FINANCIAL QUESTIONS

How much of an investment would I need to start a Caring Hearts business?

Including Caring Hearts initial/total fee of $6,850 we also recommend an additional $5000-$6000. To keep cost at a minimum you may choose to start your agency from a home office or rent a small executive suite. The excess funds may be used to cover the following; state incorporation fee’s, state licensing fees (if applicable), insurance, additional printing, marketing, advertising, office equipment, phone lines etc..

What is my income potential?

Your profit is based on a variety of factors. The profit factors include but are not limited to; how aggressively you market and advertise in your targeted area(s), pricing structures, customer service and satisfaction, and your dedication to making your business a success. If you follow the steps provided in training, projected profits are unlimited.

How do my clients pay my agency?

Initially, you will collect a two week deposit for services. After services begin you will bill your clients weekly, based on your caregivers timesheets. Invoices are due upon receipt.

After training what is the period of time before I start to see a profit?

Once training is completed you will be ready to open and operate your agency within 1-2 weeks unless, your state requires licensing. Profits are usually seen within the first month.

Do insurance providers cover non-medical services?

Yes, but only specific “Long Term Care Insurance” offers these benefits. However, in some states benefits are also covered by Medicaid, Veterans Benefits, and Workman’s Compensation.

SUPPORT

After launching our agency what types of support does Caring Hearts offer?

We offer unlimited operational support via phone, email and fax.

Does Caring Hearts allow business owners to communicate and learn from each other?

Yes, we encourage this.

MAKING THE DECISION TO GO WITH CARING HEARTS

Can I have my accountant and or attorney view my agreements/contracts/forms?

Yes, we encourage this by providing you a copy of our agreement as well as disclosures required by law.

If I already have some materials of my own to run this business then why shouldn’t I do it myself?

Caring Hearts has been in business over ten years. We offer our business owners the latest and most advanced materials as well as training to start a successful agency. Starting this business yourself can take months even years in which could turn out to be very costly as well as time consuming.

What makes Caring Hearts different from other companies?

Our business model is planned to ensure success by giving our business owners a competitive edge in the home care market place. We offer a low initial investment with minimal overhead that is designed to allow the business owner a larger amount of working capital. There are no long term financial commitments such as royalty fees on your income or any franchise demands.

Would I be able to speak with previously trained Caring Hearts business owners?

Yes, Caring Hearts offers you the opportunity to reach out to our business owners for validation on everything we have to offer. Prior to purchase we provide you the contact information for at least twenty five business owners.

Why purchase Caring Hearts and not a franchise?

It is of the utmost importance that you understand the differences between a Caring Hearts Business Opportunity and a Franchise. Please see the comparison chart below.

GENERAL QUESTIONS

Is the senior population the only demographic this business would cater to?

No, there are many directions you can take this business. Although seniors will be your main demographic, during training we will provide you with many more profitable lead/demographic ideas.

What is Caring Hearts? Is this a franchise?

Caring Hearts is classified as a Business Opportunity. We are similar to a consulting firm and a school with all of the perks of a franchise but none of the downfalls.

Complete business system

Independent business owner

No royalty fee’s

Low start-up cost

No mandatory membership fees

No territory restrictions.

Are there any territory restrictions?

No, there are no territory restrictions

Are there any Royalty fees or on-going fees associated with my ownership?

No, there are no Royalty or On –going fees associated with a Caring Hearts business.

Do I use the Caring Hearts name for my business?

The option to use the Caring Hearts name is available to all business owners however, if you choose to create one of your own we will assist you in the decision making process to find a name that enhances the marketability of your agency.

Is there any name recognition or branding in the Non-Medical Home Care Industry?

No, in this business your success is based solely on the amount of trust and respect you have earned from the referring sources in your community.

If I went with Caring Hearts how would I get my leads?

You will obtain your home care leads thru marketing, networking, and advertising. Caring Hearts not only teaches you the skills needed to market, network, and advertise your business we also include sample advertising slicks for your convenience.

EMERGENCY ALERT SYSTEM

Yes, we offer a free distributorship to our business owners in which all marketing materials are included at no additional charge for ex; brochures… Along with quarterly paid commissions on monthly monitoring fees.

MATERIALS WE PROVIDE

What materials and information are included in Caring Hearts Silver Plan?

For information about our plans and the materials that are provided, please click here to view the plans and information

What materials and information are included in Caring Hearts Gold Plan?

For information about our plans and the materials that are provided, please click here to view the plans and information

What computer type format is used for Caring Hearts materials? And, is it easy to customize the materials?

Caring Hearts materials are formatted in Microsoft Word as well as Excel to ensure easy editing should you choose. However, for your convenience we will personalize all materials needed for your agency.

Are the policies and procedures customized for my specific state?

We offer customized state specific agency materials including policies & procedures for the states of Florida, Georgia, and Illinois. Every business owner receives a template to assist in the modification of other states requiring licensing, this process can be as simple as removing a few policies and making a few minor adjustments. Our policies & procedures are based off the current federal regulations.

TRAINING

Where would I receive my training?

To better serve our business owners Caring Hearts specialized training will be conducted in your own state. Caring Hearts will hold the training at an agreed upon location.

Caring Hearts incurs all travel expenses.

What kind of training does Caring Hearts provide?

One on one training is provided, to ensure comprehension of the agency materials. Please click here to view plans and materials provided for training.

RUNNING THE BUSINESS & LICENSING

Can I run this Agency/Business part-time?

Can anyone own this agency?

Is there a license required to operate a non-medical home care agency?

Home Care Agency licenses requirements vary from state to state. Caring Hearts will assist you in determining the laws for your state.

Can I have a business partner?

Yes, and we strongly advise both yourself and business partner attend training.

Should I have prior experience?

No experience is necessary. Caring Hearts provides the training and guidance to ensure your new business endeavor is a success. Our professionals will assist you with any questions or concerns regarding all aspects of your new business.

CLIENTS/PATIENTS

Please explain an “Assessment”.

An assessment is a process needed to pin point a clients specific non-medical home care needs. This will take place in the clients home.

How will I obtain my clients?

There are many different avenues in which are used to obtain home care clients. During training we will teach you both free and inexpensive ways to do this.

STAFF

How do I determine the type of companion & aids to recruit & how do I find them?

Caring Hearts has extremely high standards which were incorporated during the development of our “7-Tier Hiring Process”. By using our “7 Tier Hiring Process” you will be able to recruit, train and sustain the best caregiving staff available saving you time and money.

Please explain exactly what companion & homemaker care consists of?

Companion & Homemaker care consists of emotional support along with basic household chores for individuals whom wish to remain independent in their own home.

Please explain exactly what personal care consists of?

Personal Care consists of attending to the clients ADL’s (Activities of Daily Living). For ex; assisting with things like bathing, dressing, ambulation, toileting.

Would my caregiving staff need to be medically certified?

No, this is a non-medical home care agency. The most important requirement is a dependable and compassionate person with a great personality.

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