The secret of becoming
successful yourself is to internalize all the theory that is
available and combining it with some practical experience. Next
you add a "dose" of common sense and a lot of integrity.

At this point, you begin as the
slang expressions say to: "practice what is preached"
and you are "living the talk" or "walking the
talk" !

You begin to live your life in
a totally new way. A way that builds in the new ways of things
about relationships, about interactions with people with what is
the difference between customer satisfaction and creating a
"delightful customer experience".