There are important transformations and key technologies retail needs to embrace to stay relevant. But none more important than AI. Experience. There is a fairly broad consensus that stores ought to evolve into an experience to get the required return. Use the space not only to sell but also to

Employees are the customer-facing aspect of every company. Since they are the ones driving sales and interacting with customers, it’s important to invest in empowering employees in order to empower them to do their best work. Although managers struggle with how to cultivate their employees beyond the occasional raise or staff

Take a minute to watch Keiichi Matsuda Hyper Reality experience: The Threat of Hyper Reality All the tech building blocks to make that Hyper Reality experience come true already exist. We might not have yet the full immersive experience yet but between multi shaped social Likes and Rewards, Amazon ever

For companies to succeed in 2017, they need more than just a physical store or an engaging website. Separate customer experiences won’t cut it anymore, either, since customers expect smart service across all brand platforms. For companies to stay ahead of their competitors, a strong and seamless omnichannel approach is