Threadless Moose Service

We recently received six t-shirts from Threadless. We actually ordered five shirts and a onesie. But the Elusive Chocolate Moose arrived on a shirt instead.

So I had my first encounter with Threadless customer service. The response to my email, from Brianne, was prompt, pleasant, and professional: “we will need you to send the wrong tee back to us and include your return shipping receipt… When we receive it, we will reimburse the shipping cost and send the correct onesie.”

But we decided to hang on to the shirt. It’s hard to part with a moose, especially a chocolate one.