New online booking system for Lincolnshire CallConnect bus customers

Lincolnshire County Council's CallConnect service has launched a new online booking service ANL-150104-170500001

Published:11:29Thursday 02 April 2015

Lincolnshire County Council’s popular CallConnect bus service has launched a new online booking system providing a faster and more convenient online journey planning service.

The web booking portal called OpenDRT replaces the previous online booking system for CallConnect customers. Among the new system’s features are:

* Improved accuracy and efficiency - the online system is linked directly to CallConnect’s scheduling system and can provide customers with information on vehicle availability.

* Customers can book and check bus availability and submit requests 24 hours a day, seven days a week.

* Passengers can track the CallConnect bus they are booked on within an hour of departure both from the desktop and mobile website. If a service is running late, the bus will be displayed in red on the screen.

* Customers can view and cancel all of their bookings online. Bookings made by phone can also be viewed online 24 hours a day. (Customers must be registered online to access this function).

To assist customers, the CallConnect service has launched online help guides and videos which offer customers a variety of tips and advice.