Receptionist: We understand the challenges of client service. Our videos and articles are from real people, in your shoes, with the knowledge to help you in your practice.

44 Views - 0 CommentsBullying between staff members can be hard to identify. Learn from Cheryl Latta, DoveLewis Human Resources Manager, about how to recognize bullying behaviors and prevent it from happening.

4 min 52 sec

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102 Views - 0 CommentsContinuing from Staff Transition to Management: Part I, Cheryl Latta, DoveLewis Human Resources Manager, reviews common difficulties that new managers face and tips for making the most of your new promoti...

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422 Views - 0 CommentsAnthony Strode and Cy Torrey, DoveLewis Client Liaisons, discuss the importance of providing great client experiences through their new positions as Client Liaisons. Learn how they are taking customer ser...

3 min 38 sec

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673 Views - 1 CommentsBeing a veterinarian is exhausting, isn't it? We need to care about so many things!
I need to care about that blocked cat whose owners can't afford treatment. I need to care about that dog with pulmona...

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1,928 Views - 16 CommentsEven for experienced staff, working at a veterinary ER can be hectic, heartbreaking, and overwhelming. For brand new employees, adapting to the pace can be rough. Unfortunately, I’ve seen new...

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1,285 Views - 2 CommentsWhether you are applying for a position in a new city, or promotion at your current hospital, there are a few tips you should keep in mind. Cheryl Latta, DoveLewis Human Resources Manager, discusses how t...

2 min 35 sec

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1,526 Views - 15 CommentsTalk to anyone in vet med about why they are in the field, and you are likely to get a response laced with misanthropy. Bring up the possibility of human medicine with a vet tech, and elicit a squirm...

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3,272 Views - 0 CommentsBeth Ann Fretz and Kaitlyn Sanborn, Client Service Representatives at DoveLewis, walk through the administrative process of patient euthanasia, and how to help customers during the difficult time.

6 min

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1,781 Views - 7 CommentsAs a leader at DoveLewis, one of my main focuses is to ensure Dove employees have the tools and resources they need to perform their jobs. Over the last few years, Dove has gone through a tremendous amoun...

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2,431 Views - 2 CommentsAs my college graduation was nearing, I knew I needed to look for a job. At the time I was considering graduate school to pursue a career in human medicine, but I didn’t feel ready to go to more school so...

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4,162 Views - 0 CommentsSocial media isn’t going away. It’s growing at exponential rates around the world, and this is good news for veterinary medicine! A new avenue to educate clients and create growth opportunities? Yes, plea...

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3,155 Views - 7 CommentsUPDATE: The Quebec Court of Appeal has lifted the temporary suspension of Montreal’s pitbull ban, putting the bylaw into effect.
Pit Bulls have recently been all over the news as the target of a contro...

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2,484 Views - 3 CommentsLet’s face it. Hiring veterinary staff is challenging. Sure, it depends on the role: Certified / Licensed Technicians are like unicorns these days. You know they exist but you can never find them in...

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3,491 Views - 8 CommentsI have been a CVT for just over 2 years now, the majority of that time spent in emergency medicine. During a late night in the ER I tried to take on a dog that was just a little too much for me,...

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2,419 Views - 3 CommentsIf you have read my previous blogs then you are aware of my addiction to caregiving and that I tried to stop rescuing. I did my best to stop but the special needs cats always pull so hard on my heartstrin...

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2,490 Views - 0 CommentsA few months ago, I was out to dinner and was approached by a woman who seemed to recognize me; she asked if I worked for DoveLewis. I told her that I did, and she then gave me a hug and thanked me for he...

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1,199 Views - 0 CommentsFor most Americans, the Fourth of July holiday is a time for celebration. People look forward to having a day off from work, spending time with family and friends, and of course, watching those fire...

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10,988 Views - 0 CommentsDoveLewis Safety Manager Coby Richter answers some common questions about dog bite prevention. She discusses important precautions that all of our staff members take and how our policy regarding...

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6,837 Views - 2 CommentsThis week is “CSR Appreciation Week” at DoveLewis. Client Service Representatives maintain a very important role in the hospital. I worked on the floor as a CSR for a little over a year and I am very exci...

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3,038 Views - 6 CommentsIs there a cure when you’re a workaholic?
I am a workaholic. I come from a long line of focused, hardworking people who lived their lives with determined energy. And honestly, for many of my ancestors...

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4,440 Views - 8 CommentsThis is a mantra here at atdove.org. It’s one of the main reasons for the development of this website and why I have spent the last 5 years working to create the videos and articles found here – because I...

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3,846 Views - 1 CommentsSpring Has Sprung! Watch Out for Wild Weather!
Tornadoes, lightning, floods, rip currents and early season heat - spring dangers rampage across the United States throughout March, April and May. And th...

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2,665 Views - 7 CommentsLet’s start with the basics: I’m new to my employer and have been with the company for 90 days. I’ve been put in charge of spearheading Wellness and Self Care Month for our 115 employees.
Now the compl...

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3,097 Views - 1 CommentsThe memes have started: pancreatitis- turkey bone- foreign body removal- chocolate toxicity. It’s how we know the holiday season is upon us. Of course these memes are funny, because they are true. During...

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10,074 Views - 0 CommentsMonica Maxwell, SPHR, sits down with Client Service Representative, Kaitlyn Sanborn, to discuss how the front desk handles phone triage and when to involve the technician team with answering medical...

4 min 50 sec

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2,771 Views - 10 CommentsIt’s a quiz on Facebook. It’s a plot point in every time travel movie. The thought of it might keep you awake at night. Do you want to know the day that you’ll die? Do you want to plan? Have time to trave...

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6,691 Views - 2 CommentsClient Service Representative at DoveLewis, Kaitlyn Sanborn, talks with Monica Maxwell, SPHR, about the challenges of always being “on” while working at the front desk in full view of clients. Communicati...

7 min 20 sec

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5,911 Views - 1 CommentsClient Service Representative at DoveLewis, Kaitlyn Sanborn, and Monica Maxwell, SPHR, discuss the patient confidentiality policy in the hospital and how to go about educating clients to this policy....

6 min 16 sec

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2,299 Views - 0 CommentsGrowing up, my siblings and I were animal lovers but never had many pets. We had to relocate often due to my dad’s Coast Guard career, and my parents were understandably wary of adding animals to our very...

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7,252 Views - 2 CommentsDoveLewis Client Service Representative, Kaitlyn Sanborn, sits down with Monica Maxwell, SPHR, to discuss the various stresses on clients in emergency situations, and to talk about best practices for...

7 min 15 sec

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2,501 Views - 1 CommentsMy recent experience saying goodbye to our pug Lucy led me to the DoveLewis Pet Loss Support Program and Enid Traisman, program director and certified grief counselor.
Ron: I work in a building where...

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2,309 Views - 8 CommentsJust because we can doesn’t mean we should…
Those words are heard in ICUs around the country – for animal and people alike. We have reached a point where medicine can do amazing things, but it may not...

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16,796 Views - 5 Comments
At DoveLewis we live and work in a 24-hour world where clients arrive at all hours in a variety of mental and emotional states. This helps keep us on our toes, but constantly dealing with the unknown...

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