Cannot access storage (NAS) configured as a network drive

It is either not possible or no longer possible to access storage (NAS) of the FRITZ!Box that is configured as a network drive. When the computer is started or you attempt to integrate a USB device connected to the FRITZ!Box as a network drive, one of the following error messages is displayed:

"An error occurred while reconnecting [...]Microsoft Windows Network: The network path was not found. This connection has not been restored."

Cause

The path you entered, the user name and/or password is incorrect, or the user does not have the authorization to access NAS contents, or incorrect settings on the computer are preventing you from accessing the USB storage device.

Note:The configuration procedure and notes on functions given in this guide refer to the latest FRITZ!OS for your FRITZ!Box.

Simply proceed as described below. After each measure, check whether the issue persists.

1 Setting up FRITZ!Box users

In order to access storage (NAS) contents, you need a user account with a user name and password. Set up a FRITZ!Box user in the FRITZ!Box for this purpose:

If each user should use a unique password to access the FRITZ!Box, enable the option "Login with FRITZ!Box user name and password".

If all users should use a shared password to access the FRITZ!Box, enable the option "Login with the FRITZ!Box password" and enter a password of your choice that will be required to access the FRITZ!Box user interface.

Click "Apply" to save the settings.

3 Installing the SMB1 protocol for Windows 10

Starting with Windows 10 version 1709, the network protocol SMB1 required for accessing storage (NAS) connected to the FRITZ!Box is no longer installed by default. Therefore, make sure that SMB1 support is installed on your Windows 10 computer:

Enter sys in the search box in the Windows taskbar and then select "Control Panel".

Select "Category" from the drop-down list "View by:" on the top right ().

Windows 8

Select "Category" from the drop-down list "View by:" on the top right ().

Click "Network and Internet" and then "Network and Sharing Center".

Click "Change adapter settings".

Click on the arrow next to the button (Change view) in the menu bar and select "Details".

Right-click the connection that lists the (wireless or LAN) network adapter that connects the computer to the FRITZ!Box under "Device Name".

Click "Properties".

Enable the "Client for Microsoft Networks" and the "File and Printer Sharing for Microsoft Networks".

Click "OK" to save the settings.

Windows 7

In Windows, click "Start" and then "Control Panel".

Select "Category" from the drop-down list "View by:" on the top right ().

Click "Network and Internet" and then "Network and Sharing Center".

Click "Change adapter settings".

Click on the arrow next to the "Change view" button in the menu bar and select "Details".

Right-click the connection that lists the (wireless or LAN) network adapter that connects the computer to the FRITZ!Box under "Device Name".

Click "Properties".

Enable the "Client for Microsoft Networks" and the "File and Printer Sharing for Microsoft Networks".

Click "OK" to save the settings.

Now you can access the storage (NAS) of the FRITZ!Box.

Note:If you are still not able to access the storage (NAS), the cause may be an error in a security application or in the operating system. Refer to the manufacturer of the security software or operating system for information on how to set it up, for example consult the manual.