We’re trying to make every part of payments easier, and that includes oft-neglected pieces like handling disputed charges (also known as chargebacks). We’ve just launched some new features to help you manage your disputed charges:

New Managing disputes in your dashboard

Responding to a dispute is also much easier than before: just visit your dashboard to submit evidence. We’ll even suggest what specific details to provide — based on the disputed charge and the cardholder’s reason for disputing it — to increase your chances of winning the dispute.

New Better charge dispute events

We’ve added three useful dispute events: charge.dispute.created (when a charge first gets disputed), charge.dispute.updated (when a dispute’s evidence is updated), and charge.dispute.closed (when a dispute is resolved, either in your favor or in the cardholder’s favor). If you’ve no need for webhooks, don’t worry: we’ll still send you an email when a dispute is created or closed.

Note: On Dec 15, 2012, the old charge.disputed event will be deprecated.

Our goal is to work with our users to make sure that disputes don’t arise in the first place, and we hope that you don’t have frequent occasion to use these new features—but we hope they’ll make your life easier when you need them.