There's always, ALWAYS a "huge uproar" about anything Blizz does, usually from people who either don't entirely understand the thing they're complaining about, or refuse to acknowledge that most players are perfectly okay with the current state of affairs. Whenever people complain that they don't listen to feedback it mostly means "they don't listen to ME ME ME".

I don't remember the quests themselves being that groundbreaking, but that cinematic still gives me chills when I think about it. I remember the first time playing through that questline, leveling the first week of WotLK's release. I was on Vent with some guildies and when the cinematic started I had to tell them all to shut up for a minute. That was the first use of an in-game cinematic like that during a quest chain, and it took us all by surprise.

I think the Battle for Undercity quest that took place afterwards might get my vote for the most epic quest, although I think they took it out (?)