Standard NewTek Support

Free with your purchase.

NewTek is dedicated to providing customers with generous support, quickly, efficiently and courteously. One way we do this is through responsive live support with our in-house, highly trained staff. Customer support is provided online via your email, phone, or live chat.

Every NewTek product purchase entitles you to free Basic Support coverage for as long as you own your product

For most systems, that means:

Free live support during standard business hours, for the life of the product, including online chat and voice as needed*

An online knowledge base to troubleshoot the issue you’re having

Direct access to online chat with one of our specialists

Free diagnosis of hardware issues, even if the hardware is out-of-warranty/li>

Additionally, every NewTek product is covered by our Standard Warranty, which includes:

One-year hardware warranty from the date of purchase

One-year parts and labor coverage on defects with normal wear. Simply ship the system to us with an RMA; we repair it and ship it back to you. Turnaround is best-effort and normally complete within 10 business days.

Total Workflow Plans

Advanced Solution Support Agreements go beyond your NewTek products to help support your entire production workflow.

For customers with complex integrations, multi-vendor installations, and larger solutions in which your TriCaster or 3Play are a central part, Advanced Solution Support Agreements provide comprehensive customer support regardless of the source of the issue.

Advanced Solution Support Agreements include:

Support beyond the NewTek product(s) to the entire NewTek-connected workflow

Access to top-level diagnostic specialists, regardless of the source of the issue