FCSA is here and their code of conduct is also open to view FCSA Compliance

You will no doubt have signed some form of engagement letter when you hired them and that may be a good place to start. Have they agreed to do something which they haven't done but you have paid for. That of course would be a breach of the contract and you would need to take legal action.

There's also a school of thought that if you've lost enough already, and cost of recovery could be greater than the loss, get out of dodge and take it on the chin. Throwing good time and money after bad could result in a pyrrhic victory.

another person unhappy with parasol

Hi , would just like to add to the complaints about Parasol , Last month they took twice the monthly fee from me , when I called to complain I was told that I would not get the money paid back until the end of the month, I then asked to escalate the call to a manager and all of a sudden I was told I would get the money back via Same day payments ( which I pay extra for ) , I then got a text to say I would be getting the money back via BACS, I called to complain again to discover the payroll team had gone home ( or at least said they had ) and there was nothing I could do , this was after being assured by 3 different members of staff that I would be getting the money that day.

Fast forward to this month , I submitted my timesheets , was told again ( in fact assured ) by 2 members of staff as I wanted to chase them up as I really don't trust them that I would be getting paid same day payments, which again I have signed up for , on my pay-slip it shows they have taken the £35 charge I pay for same day payments , I then get a text saying I would be getting paid by BACS, ( so no payment on Friday , and will turn up tomorrow. I called and emailed to complain, when I realized I was speaking to one of the same people who assured me I would be paid by my chosen payment method ( SDP ) , I said with all due respect I would like to speak to someone else as I feel I have been misled ( again ) this member of staff, then got quite abrupt bordering on rude , trying to tell me that he said , I would get paid by my chosen payment method , to which I explained that the method is same day payments , and the charge has been deducted and to look at my payslip. I then got put through to someone else who said they would look into it first thing today and get back to me this morning. I'm still waiting. I no longer have any faith in this umbrella company and would advise others to stay clear, bottom line , either the staff need more training or they are just dishonest.