Twitter’s general feed can be a great way to market your products and services, but Twitter also offers free a direct messaging service with every account. Rather than just posting general status updates, you can interact with individual clients for a personal touch. Similarly, clients can use Twitter’s personal messaging service to get in touch with you. If you have pending direct messages from clients, you can access them and type a response right from the main Twitter page.

Log in to your Twitter account.

Click on the profile menu, indicated by an icon of a person’s head.

Click on “Direct Messages.” A list of new and previous direct messages appears on your screen. A blue orb appears next to any unread messages.

Click on the message’s text to view it in a separate window and type a response, or click on the sender’s name to browse the sender’s full Twitter profile.