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Avast Cleanup Pro for Mac - FAQs

Purchase and installation

How do I install Avast Cleanup Pro?

Follow these steps to install Avast Cleanup Pro from the Avast website:

How do I activate Avast Cleanup Pro?

Avast Cleanup Pro is automatically activated when you purchase a subscription from within the program. However, if you purchased a subscription via another Avast product or sales channel, then you need to manually activate your subscription by entering the activation code located in your order confirmation email. If you are re-installing Avast Cleanup Pro, or installing Avast Cleanup Pro on another Mac, then you also need to manually activate your subscription using an activation code.

To manually activate Avast Cleanup Pro, follow these steps:

Open the order confirmation email sent to you after you purchased Avast Cleanup Pro and copy the activation code.

Click the Avast Cleanup Pro icon on the menu bar and select Open Avast Cleanup Pro.

Click Insert License Key.

Paste or type the activation code into the text box and click OK.

For detailed installation instructions, refer to the following article:

How do I purchase Avast Cleanup Pro?

Download and installAvast Cleanup Pro from the Avast website, then open the program and click Buy Cleanup Pro to purchase and activate a subscription.

Features

What is Clean Clutter?

Clean Clutter scans several areas of your hard drive and detects unnecessary files which can be removed to create more disk space on your Mac.

To perform a scan, click Scan under Clean Clutter on the main Avast Cleanup Pro screen. After the scan completes, you can review the amount of space taken up by unnecessary files. To clean a whole category of files, tick the file type in the left-side panel. You can view individual items within a category by clicking the file type. Untick any items you don't want cleaned.

Click Clean in the bottom-right corner to permanently remove the selected items from your system.

You can adjust the Clean Clutter scan settings by going to AvastCleanup on the menu bar, then selecting Preferences and clicking the Scanning tab.

What is Find Duplicates?

To perform a scan, click Find under Find Duplicates on the main Avast Cleanup Pro screen. After the scan completes, you can click a category in the left-side panel to view which duplicate files Avast Cleanup Pro detected. Select the files you want to remove by either clicking the drop-down menu in the bottom-left corner and selecting an option, or by clicking the tabs in the left-side panel and manually ticking or unticking the individual files.

To permanently remove the selected items from your Mac, click Clean in the bottom-right corner.

You can adjust the Find Duplicates scan settings by going to AvastCleanup on the menu bar, then selecting Preferences and clicking the Scanning tab.

Which duplicates should I select for cleaning?

After running a Find Duplicates scan, Avast Cleanup Pro lists files which contain identical content. To select which duplicates to remove, use the drop-down menu in the bottom-left corner of the results screen and select an option:

Keep oldest: keeps the oldest files in each set of duplicates and removes the newest files.

Keep newest: keeps the newest files in each set of duplicates and removes the oldest files.

Select none: deselects all files and allows you to make a Custom Selection by manually ticking items for removal.

When you make a selection from the drop-down menu, the selection is applied to all Find Duplicates categories.

What is Find Photos?

Find Photos detects photos that are blurry, bladly-lit, or similar.

To perform a scan, click Find under Find Photos on the main Avast Cleanup Pro screen. You can specify where Avast Cleanup Pro should look for photos, and then after the scan completes, review and select which photos you want to delete. Avast Cleanup Pro automatically selects the photos that are recommended to remove. To change the selection, use the drop-down menu in the bottom-left corner of the results screen and click Select None. You can then manually tick the box on each photo you want to delete.

To permanently remove the selected items from your Mac, click Remove in the bottom-right corner.

What is Alert Me?

Alert Me is a notification feature which allows Avast Cleanup Pro to continuously scan your system and notify you when a certain amount of clutter is detected. Alert Me is enabled by default. To disable this feature, click AvastCleanup on the menu bar and select Preferences. Select the Alerts tab and adjust the settings according to your preferences.

Troubleshooting

Why doesn't Avast Cleanup Pro clean anything from my system?

Avast Cleanup Pro requires a paid subscription to use. If you installed Avast Cleanup Pro but have not purchased a subscription, the program cannot clean your system.

Why do I need to grant permissions to Avast Cleanup Pro?

If Avast Cleanup Pro detects clutter in your system folders, you are asked to enter your system credentials or use your Touch ID to continue the cleaning process. This stops unauthorized users clearing items from your system folders.

Why do I need to close open programs before Avast Cleanup Pro continues cleaning?

When you perform a Clean Clutter scan, Avast Cleanup Pro detects unnecessary files, including those stored in your browsers and applications. If the applications containing these files are running when you click Clean, Avast Cleanup Pro asks you to close the applications to prevent them from crashing or malfunctioning.

How do I send feedback about Avast Cleanup Pro?

To send feedback about Avast Cleanup Pro, follow these steps:

Click the Avast Cleanup Pro icon on the menu bar and select Open Avast Cleanup Pro.

Click Help on the menu bar, then select Send Feedback from the context menu.