Under minimal supervision, develop, implement and oversee successful operation of Campus Recreation facilities and activities and events to ensure quality services related to public relations, technical support, set-up and design related to event production. Work with Student Centers and CAS Operations staff to ensure the facility is properly maintained by cleaning staff and university trades.

Client Management and Customer Service
• Establish protocols and maintain excellent customer service at facilities operating 17 hours per day.
• Interface with clients to assess level of customer service provided and respond to/resolve shortcomings and inquiries.

Performs other related duties and participate in special projects as assigned.

Qualifications:

MINIMUM ACCEPTABLE QUALIFICATIONS:

1. Bachelor’s degree.
2. A total of three (3) years (36 months) in education, training and/or work experience in the area of
specialization inherent to the position*.

Note: Master’s degree in an area consistent with the duties of the position may be substituted
for one (1 year) of work experience.

KNOWLEDGE, SKILLS AND ABILITIES (KSAs):
1. Knowledge of principles and methods for curriculum and training design, teaching and instruction
for individuals and groups, and the measurement of training effects.
2. Knowledge of business and management principles involved in strategic planning, resource
allocation, human resources modeling, leadership technique, production methods, and
coordination of people and resources.
3. Skill in analyzing information and evaluating results to choose the best solution and solve problems.
4. Skill in scheduling events, programs, and activities, as well as the work of others.
5. Skill in oral and written communication.
6. Ability to adjust actions in relation to others' actions.
7. Ability to listen to and understand information and ideas presented through spoken words and
sentences.
8. Ability to apply general rules to specific problems to produce answers that make sense.
9. Ability to develop specific goals, plans to prioritize, organize, and accomplish tasks.
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10. Ability to work effectively with staff, the public, and outside constituency groups.
11. Ability to effectively plan, delegate, and supervise the work of others.
12. Ability to utilize various computer software packages, such as accounting software, query, etc.
13. Ability to work independently and exercise judgment in order to be able to analyze and investigate a variety of questions or problems.
14. Ability to analyze and develop guidelines, procedures, and systems.

2. Five years experience in a management role, preferably in a collegiate recreation setting, including at least three years’ experience supervising full-time employees.

To Apply: For fullest consideration, please complete an online application by clicking the Apply for Position button below.

Please upload all valid certifications and transcripts within the document section of your online application.

All civil service positions require an exam. The exam for this position is a Credentials Assessment. You will not be required to report in person for this exam.

Credential Assessment Exam Scoring Information:

You will not be required to report in person for this exam. The updated online application and all uploaded, relevant documents, such as a resume and/or college transcript will be used in the calculation of the exam score. These documents should be uploaded prior to the position close date.

When completing your online application, please be sure to provide detailed information about your job knowledge and specific duties and responsibilities, as your qualifications for any Civil Service position will be primarily determined based on what is contained in the application. Dates of employment and if employed on a full or part time basis (including number of hours per week) must be indicated for each position held. Additional consideration will be given to supporting documentation i.e. resume, transcripts, licenses, and certifications so please be sure to attach all applicable documents.

If a degree or college coursework is required, you must provide official transcripts.

An attached resume and transcript is required to complete the application, ommitting the documents will not allow you to proceed.

Transcripts/Licenses/Certifications MUST be uploaded electronically to your online application through the "Documents" page on the Civil Service Employment Application (page 4). Be sure to select the appropriate document type before uploading the document.

If your educational institution provides electronic transcripts, please have them sent to asanti4@uic.edu

If an application and all applicable forms, transcripts, and supporting documents are not submitted by the close date, the applicant/employee will not be considered for this position and will be denied.

For fullest consideration, the above mentioned requirements must be submitted no later than December 21, 2018.

We appreciate your interest in employment at the University of Illinois at Chicago.

The University of Illinois is an Affirmative Action/Equal Opportunity Employer.

This position requires Illinois residency within 180 days of the hire date.

The University of Illinois at Chicago is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans and individuals with disabilities are encouraged to apply.

The University of Illinois may conduct background checks on all job candidates upon acceptance of a contingent offer. Background checks will be performed in compliance with the Fair Credit Reporting Act.