Mattoon, IL

Job Title & LocationGreen Mill Village Theatre Sales & Public Relations SpecialistGreen Mill Village Theatre is located in Amazing Arcola, Illinois directly off I-57PurposePlans and carries out all sales activities for all aspects of group ticket sales for Green Mill Village Theater to meet or exceed attendance and ticket revenue goals; anticipates needs, and proactively provides solutions as applicable to each market and/or business case; provides exceptional service and ensures customer satisfaction, and ensures the smooth functioning of group bookings and ticket sales by managing the quality of the product and service delivery. Utilizing creativity and a passion for the performing arts, the Theatre Sales & Public Relations Specialist represents GMVT with the utmost professionalism while creating a fun and inviting atmosphere for guests and employees.Essential FunctionsDevelops, executes, and manages group sales, goals, campaigns, and initiatives.Generates, qualifies, and prioritizes sales leads.Sources and develops client referrals.Develops with Green Mill Village Marketing & Development (GMV M&D) and maintains direct marketing activities, sales action plans, strategies and promotional materials.Prepares and maintains up-to-date customer data base, including group sales mail and email lists; actively pursues the acquisition of new names; maintains cross categorization of listings to identify interest-specific sub-lists as needed.Coordinates mailings for group sales including group sales brochures and all show specific mailings.Schedules and delivers sales presentations to corporations, associations, and community and volunteer organizations.Responds to sales inquiries and concerns by phone, electronically or in person.Negotiates terms with clients, and prepares and presents sales contracts.Coordinates ticket sales and room reservations with Green Mill Village Best Western PLUS Hotel managers.Oversees the processing of all group sales orders including double-checking for accuracy in meeting customer requests and direct customer contact.Compiles and submits weekly sales activity records and reports.Maintains all group sales bookkeeping records and regularly updates billing and collection of sales orders and reconciliation.Follows up on client experience, and product and service delivery.Carries out market research and surveys; monitors changes and developments in the arts community and market conditions.Supplies management with oral and written reports on customer needs, problems, interests, competitive activities, and potential for new products and services.Retains and increases business from current Group patrons.Ensures high level customer satisfaction and excellent client relationships.Represents GMV Theater at tour and travel industry meetings, including managing relationships with local travel industry businesses and expanding GMVT's presence through participation in conventions & expositions and partnerships with local tourism organizations.Collaborates with local partners such as chambers, philanthropic organizations and other tourism boards, plus the local community to exemplify the vision and build community relations in the surrounding towns.Coordinates closely with Green Mill Village Marketing & Development, Social Media & Sales Assistant and the other Green Mill Village properties to take full advantage of sales, marketing and public relations synergies.Targets and develops relationships with Non Profits, Schools, Churches and other organizations within the 75-mile radius of Arcola.Knowledge, Skills and AbilitiesGroup Sales, Entertainment and Tourism/Motor Coach IndustryCreative and outgoing sales personality, with demonstrated commitment to follow up and completion of projects/salesDelivers customized presentations to and works with diverse constituencies.Highly motivated self-starter with knowledge of sales and marketing principles and practices.Results driven with a proven ability to achieve and exceed sales targets; strongly motivated to succeed and excel.Passionate about the performing arts.Thrives in a start-up environmentDerives solutions for customers using consultative sales approach.Works well independently and as part of a team.Administration and ManagementKnowledge of basic business management principles and practices.Strong attention to detail and accuracyOrganizes, plans and appropriately prioritizes specific goals, plans and responsibilities to accomplish work.Proficient multi-tasker.Responsible and self-directed with a strong work ethic.Interpersonal - Employs excellent interpersonal communication skills to interact effectively with clients and patrons, managers and staff, and outside service providers.Listening - Gives full attention to listening and understanding; understands information and ideas presented verbally; asks questions as appropriate and does not interrupt at inappropriate times.Reading and Writing - Understands information and ideas presented in written sentences and paragraphs in work-related documents; communicates information in emails and documents so others understandSpeaking - Talks on the phone or in person or in front of a group to convey information so others understand; speaks clearly and at an appropriate level for the audience; manages expectations in challenging situations with clear communication; is persuasive and compelling.Consistently represents GMVT in a professional mannerSelf-Control - Maintains composure, keeps emotions in check, controls anger, and avoids aggressive behavior, even in difficult situation.Stress tolerance - Accepts criticism and deals calmly and effectively with high-stress situations.Cooperation - Energetic, enthusiastic, and assertive, and works in a constructive and cooperative manner with employees at all levels.Dependability - Demonstrates reliability, responsibility and dependability in fulfilling obligations.Integrity - Displays honesty and ethical behavior.Initiative - Persists in the face of obstacles and is willing to take on responsibilities and challenges; determined and diligent, resilient and tenacious.Knowledgeable about customer service principles, including customer needs assessment, meeting quality standards for services and evaluation of customer satisfaction.CommunicationProfessionalismCustomer ServiceEstablishes and maintains constructive and cooperative working relationships with others, and maintains them over time.Displays awareness of others' reactions and an understanding why they react as they do.Excellent guest service skills and a positive dispositionFlexible and adaptive in finding mutually agreeable solutions.Proven ability to manage conflict to a successful outcome.Passionate about helping partners become successful.Reasoning SkillsProblem Sensitivity - Recognizes when something is wrong or likely to go wrong.Complex Problem Solving - Identifies complex problems and investigates, reviews related information to develop and evaluate options and implement solutions.Evaluates solutions, actions and decisions based on the resulting impact on all stakeholders, past precedents, and implications for the future.Resolves Conflicts - Handles complaints, settles disputes, and resolves grievances and conflicts, or otherwise negotiates with others.Obtains and Processes Information - Reads reports, analyzes data and identifies root causes for findings.Innovation - Displays openness to and champions creative alternative solutions and options.Clerical SkillsAdministration - Knowledgeable of administrative and clerical and processes, such as managing files and records, office procedures and terminology.Software SkillsFamiliarity with reservation and reporting softwareExperience with ticketing software a plus.Microsoft Office Suite - Fluent in Spreadsheet Software (Excel), Word Processing Software (MS Word), Contact Management Software (Outlook), Presentation (Power Point)Internet - Navigates government, benefit provider and other websites for research and educationPassionate about learning and mastering new technologiesMath and Accounting SkillsAbility to add subtract, multiply or divide quickly and correctly.Ability to choose the right mathematical methods or formulas to solve a problem.Basic understanding of accounting principles and practices and the reporting of financial data to read and prepare financial information, sales reports, budgets, and expense reports.Education and/or ExperienceMinimum five years sales experience required.Three to five years of prior experience in the hospitality industry in various roles is preferred.Experienced in Group Sales markets (such as Entertainment, Resort Sales, Wedding Sales, Youth Sales, Catered Events)Excellent knowledge of marketing and event planning, group sales.Post-secondary degree in related field (Sales, Business, Performing Arts, etc.) preferred.Work EnvironmentEstimated 80% outside sales and 20% office time.Must have a valid driver's license, acceptable driving record and transportation means for outside work.Exposure to inclement weather during travelMust be available to be present at the theater for selected nighttime and weekend performances/events.

Physical RequirementsUses hands and armsNear and far vision to drive and navigate motor vehicle.Walks, climbs steps and stairs to attend sales calls in various office settingsLifts and carries promotional materials weighing up to 35 pounds, from motor vehicle to customers' officesPhysical stamina to work for long hoursUses hands, fingers, hearing and speaking voice for telephone communicationOperates computer/tablet with hands and fingers

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