About Us

Further Information

Security, Privacy & Terms & Conditions

Secure Payments

Authentic Sites use SSL certificates to offer secure
communications by encrypting all data to and from the site. Once
you’ve logged into your account and/or started the checkout
procedure, to protect your personal data you’ll notice the URL
change to start with HTTPS signifying that you are now using a secure
connection.

All payments are made through our Barclays Secure
Payment site, this is a world-class, secure online service for card
payment authorisation removing any worries you may have about
purchasing online.

Terms & Conditions

Welcome to the procook.co.uk website terms and
conditions for use. These terms and conditions apply to the use of
this Website and by accessing this Website and/or placing an order
you agree to be bound by the terms and conditions set out below. If
you do not agree to be bound by these terms and conditions you may
not use or access this Website.

Before you place an order, if you have any questions relating to these terms and conditions please contact our customer services department using info@procook.co.uk

Definitions

"Conditions" means these terms and
conditions and the Special Conditions; "Product" means a
product displayed for sale on the Website; "Product Description"
means that part of the Website where certain terms and conditions in
respect of the individual Product are provided; "Special
Conditions" means the terms and conditions in the Product
Description; "Users" means the users of the Website
collectively; "Personal Information" means the details
provided by you on registration; "We/us" means Advanced
Information Services Ltd; "Website" means the website
located at www.procook.co.uk or any subsequent URL which may replace
it; "Cookies" means small text files which our Website
places on your computer's hard drive to store information about your
shopping session and to identify your computer; "United Kingdom"
means England, Wales, Scotland, Northern Ireland and the Channel
Islands and "You" means a user of this Website.

Terms & Conditions, Monthly £250 ProCook Kitchen Makeover.

Prize is for one ProCook voucher to the value of £250 which can be redeemed online or in any ProCook Store in a single transaction. Voucher cannot be redeemed against stock which already on promotion. Voucher must be redeemed in a single transaction. No cash alternative.

Entry can be made either by signing up to ProCook’s email newsletter database (entrants must be subscribed to this database at the time of the prize draw) or by leaving a review on any ProCook product at http://www.procook.co.uk. Winners will be draw from a list of unique entrants, therefore subscribing to the newsletter database and leaving a review will not result in multiple chances of winning.

Winners will be selected at random on or around the 1st of each calendar month. Winners will be contacted by email and will have 5 working days to respond to notification and accept their prize. In the event that a winner does not respond within 5 working days, their prize will be forfeit and ProCook will select an alternative winner. This process will continue until a winner accepts the prize within the timeframe.

Winners may be required to participate in marketing and promotional activity when collecting their prize, including but not limited to allowing their likeness to be used in email, social media, print and online advertising or content and providing a quote to be used in the same fashion. A list of previous winners can be found at www.procook.co.uk/index/winners

Use of the website

Access

You are provided with access to this Website in
accordance with these Conditions and any orders placed by you must be
placed strictly in accordance with these Conditions.

Registration

You warrant that:

The Personal Information which you are required to provide when you register as a customer is true, accurate, current and complete in all respects; and You will notify us immediately of any changes to the Personal Information by contacting our customer services using info@procook.co.uk between 9am and 5pm week days. You agree not to impersonate any other person or entity or to use a false name or a name that you are not authorised to use.

Indemnity

You agree fully to indemnify, defend and hold us,
and our officers, directors, employees, agents and suppliers,
harmless immediately on demand, from and against all claims,
liability, damages, losses, costs and expenses, including reasonable
legal fees, arising out of any breach of the Conditions by you or any
other liabilities arising out of your use of this Website, or the use
by any other person accessing the Website using your shopping account
and/or your Personal Information.

Our Rights

We reserve the right to:

Modify or withdraw, temporarily or permanently,
this Website (or any part thereof) with or without notice to you and
you confirm that we shall not be liable to you or any third party for
any modification to or withdrawal of the Website; and/or change the
Conditions from time to time, and your continued use of the Website
(or any part thereof) following such change shall be deemed to be
your acceptance of such change. It is your responsibility to check
regularly to determine whether the Conditions have been changed. If
you do not agree to any change to the Conditions then you must
immediately stop using the Website.

Third Party Links

To provide increased value to our Users, we may
provide links to other websites or resources for you to access at
your sole discretion. You acknowledge and agree that, as you have
chosen to enter the linked website we are not responsible for the
availability of such external sites or resources, and do not review
or endorse and are not responsible or liable, directly or indirectly,
for (i) the privacy practices of such websites, (ii) the content of
such websites, including (without limitation) any advertising,
content, products, goods or other materials or services on or
available from such websites or resources or (iii) the use to which
others make of these websites or resources, nor for any damage, loss
or offence caused or alleged to be caused by, or in connection with,
the use of or reliance on any such advertising, content, products,
goods or other materials or services available on such external
websites or resources.

Purchase of Products

Orders

We will take all reasonable care, in so far as it
is in our power to do so, to keep the details of your order and
payment secure, but in the absence of negligence on our part we
cannot be held liable for any loss you may suffer if a third party
procures unauthorised access to any data you provide when accessing
or ordering from the Website.

Contract creation and electronic contracting

The technical steps required to create the
contract between you and us are as follows: You place the order for
your products on the web-site by pressing the confirm order button at
the end of the check-out process. You will be guided through the
process of placing an order by a series of simple instructions on the
web-site. We will send to you an order acknowledgement email
detailing the products you have ordered. This is not an order
confirmation or order acceptance from ProCook® Ltd Order
acceptance and the completion of the contract between you and us will
take place on the despatch to you of the Products ordered unless we
have notified you that we do not accept your order or you have
cancelled it in accordance with the instructions in our privacy
policy.

Non-acceptance of an order may be a result of one
of the following:

The product you ordered being unavailable from
stock.Our inability to obtain authorisation for your payment.The
identification of a pricing or product description error. You not
meeting the eligibility to order criteria set out in the main Terms &
Conditions. The contract will be concluded in English.The
details of your specific contract will not be filed by ProCook®
Ltd. If you do require any information regarding orders you have
placed with ProCook® Ltd please write to us at the following
address:

ProCook
Davy Way
Waterwells
Gloucester
GL2 2BY

Contract cancellation

Please note that you are entitled to cancel this
contract if you so wish provided that you exercise your right no
longer than 30 days after the day on which you receive the Products.
If you wish to exercise your right to cancel this contract prior to
order despatch, click on the link and follow the procedure set out in
the returns policy.

Please note that your right to return Products
does NOT apply to Products which fall into the following categories:

Goods made to your specification Goods where
the packaging or seal is broken. Description of products

Each Product purchased is sold subject to its
Product Description which sets out additional Specific Conditions
related to that Product including, without limitation, terms and
conditions concerning estimated delivery dates and times, warranties,
after-sales service and guarantees. We will take all reasonable care
to ensure that all details, descriptions and prices of Products
appearing on the Website are correct at the time when the relevant
information was entered onto the system. Although we aim to keep the
Website as up to date as possible, the information including Product
Descriptions appearing on this Website at a particular time may not
always reflect the position exactly at the moment you place an order.
We cannot confirm the price of a Product until your order is accepted
in accordance with our Order acceptance policy.

Payment

All prices are inclusive of VAT (where applicable)
at the current rates and are correct at the time of entering the
information onto the system. The total cost of your order is the
price of the Products ordered plus delivery charges as set out in the
Delivery Information of this Website. Payment can be made by any of
the methods specified in the Checkout Section of this Website and
payment will be debited and cleared from your account as set out in
the Payment section of this Website. You confirm that the credit,
debit or store card that is being used is yours. All credit/debit
cardholders are subject to validation checks and authorisation by the
card issuer. If the issuer of your payment card refuses to or does
not, for any reason, authorise payment to us, we will not be liable
for any delay or non-delivery.

Refusal of transaction

We reserve the right to withdraw any Products from
this Website at any time and/or remove or edit any materials or
content on this Website. We may refuse to process a transaction for
any reason or refuse service to anyone at any time at our sole
discretion. We will not be liable to you or any third party by reason
of our withdrawing any Product from this Website whether or not that
Product has been sold; removing or editing any materials or content
on the Website; refusing to process a transaction or unwinding or
suspending any transaction after processing has begun. To be eligible
to purchase Products on this Website and lawfully enter into and form
contracts on this Website under English law you must:

Register by providing your real name, phone
number, e-mail address, payment details and other requested
information Stipulate a delivery address in the United Kingdom.
Please note that PO box numbers, hotels and accommodation addresses
are not acceptable By making an offer to buy a Product, you
specifically authorise us to transmit information (including any
updated information) or to obtain information about you from third
parties from time to time, including but not limited to your debit or
credit card number or credit reports, to authenticate your identity,
to validate your credit card, to obtain an initial credit card
authorisation and to authorise individual purchase transactions.

Sale of Age Restricted Goods

Some goods that we sell, mainly kitchen knives, are age restricted and can only be sold to purchasers over the age of 18. When purchasing these goods your details will be checked with Experian to verify that you are over the age of 18. This check will not affect your credit file or credit score and the check will not be visible to any lenders. By purchasing age restricted goods from our website you agree to such checks being carried out.

General

Intellectual property and right to use

You acknowledge and agree that all copyright,
trademarks and all other intellectual property rights in all material
or content supplied as part of the Website shall remain at all times
vested in us or our licensors. You are permitted to use this material
only as expressly authorised by us or our licensors. You acknowledge
and agree that the material and content contained within the Website
is made available for your personal non-commercial use only and that
you may (if necessary to make a Purchase) download such material and
content onto only one computer hard drive for such purpose. Any other
use of the material and content of the Website is strictly
prohibited. You agree not to (and agree not to assist or facilitate
any third party to) copy, reproduce, transmit, publish, display,
distribute, commercially exploit or create derivative works of such
material and content.

Compliance with laws

The Website may be used only for lawful purposes
and in a lawful manner. You agree to comply with all applicable laws,
statutes and regulations regarding the Website and any transactions
conducted on or through the Website.

Limitation of liability

While we will use reasonable endeavours to verify
the accuracy of any information we place on the Website, we make no
warranties, whether express or implied in relation to its accuracy.
The Website is provided on an "as is" and "as
available" basis without any representation or endorsement made
and we make no warranties of any kind, whether express or implied, in
relation to the Website, or any transaction that may be conducted on
or through the Website including but not limited to, implied
warranties of non-infringement, compatibility, security, accuracy,
conditions of completeness, or any implied warranty arising from
course of dealing or usage or trade. We make no warranty that the
Website will meet your requirements or will be uninterrupted, timely
or error-free, that defects will be corrected, or that the site or
the server that makes it available are free of viruses or bugs or
represents the full functionality, accuracy, reliability of the
Website. We will not be responsible or liable to you for any loss of
content or material uploaded or transmitted through the Website.

To the fullest extent permissible under applicable
law, we disclaim any and all warranties of any kind, whether express
or implied, in relation to the Products. This does not affect your
statutory rights as a consumer, nor does it affect your Contract
Cancellation Rights.

We will not be liable, in contract, tort
(including, without limitation, negligence), pre-contract or other
representations (other than fraudulent or negligent
misrepresentations) or otherwise out of or in connection with the
Conditions for: any economic losses (including without limitation
loss of revenues, profits, contracts, business or anticipated
savings); or any loss of goodwill or reputation; or any special or
indirect losses, suffered or incurred by that party arising out of or
in connection with the provisions of any matter under the Conditions.
Nothing in the Conditions shall exclude or limit our liability for
death or personal injury resulting from our negligence or that of our
servants, agents or employees.

Severance

If any part of the Conditions shall be deemed
unlawful, void or for any reason unenforceable, then that provision
shall be deemed to be severable from the Conditions and shall not
affect the validity and enforceability of any of the remaining
provisions of the Conditions. Waiver No waiver by us shall be
construed as a waiver of any proceeding or succeeding breach of any
provision.

Survival

Each provision of the Conditions shall be
construed as separately applying and surviving even if for any reason
one or other of those provisions is held to be inapplicable or
unenforceable in any circumstances.

Entire agreement

These Conditions govern our relationship with you.
Any changes to these Conditions must be in writing and signed by both
parties. In this way, we can avoid any problems surrounding what
ProCook® and you are expected to do. You confirm that, in
agreeing to accept the Conditions, you have not relied on any
representation save insofar as the same has expressly been made a
term of these Conditions and you agree that you shall have no remedy
in respect of any representation. Your Statutory Rights are not
affected by these terms and conditions. Nothing in this Clause shall
limit or exclude our liability in respect of any fraudulent or
negligent misrepresentation whether or not such has become a term of
the Conditions.

Law

The Conditions shall be governed by and construed
in accordance with the laws of England and you irrevocably submit to
the exclusive jurisdiction of the courts of England.

Contact procook.co.uk

The registered company address of ProCook®is:

ProCook
Davy Way
Waterwells
Gloucester
GL2 2BY

Company registration number: 06639057 . V.A.T No: 9360335 34

Privacy Policy

ProCook® is committed to protecting your
privacy. We will only use the information that we collect about you
lawfully (in accordance with the Data Protection Act 1998 &
subsequent revisions thereof).

We collect information about you for three
reasons: to process your order (including payment authorisation), to
provide you with the best possible service and to assist in
developing the sites content.

We will not e-mail you in the future unless you
have given us your consent (unless to confirm orders).

We will give you the chance to refuse any
marketing e-mail from us or from any other third party companies in
the future.

We will never collect sensitive information about
you without your explicit consent.

The information we hold will be accurate and up to
date. It is possible to obtain a copy of the information that we hold
about you. If you find any inaccuracies we will delete or correct it
promptly. A nominal charge of £10 is made to cover
administrative costs involved. Should you require a copy of such
information, please write to us at:

The personal information, which we hold, will be
held securely in accordance with our internal security policy and
English law.

Shopping online with procook.co.uk is a safe and
secure way of placing your order.

All information submitted within the order process
is encrypted to ensure your personal and sensitive information is
kept secure. You can tell when a page is secure when 'https' appears
in front of 'www.procook.co.uk' in your browser's address window also
a small padlock will be displayed at the bottom of your browser
window. You can verify the validity of our security license by double
clicking on the padlock.

If we intend to transfer your information outside
the EEA (European Economic Area) for uses other than order
fulfilment, we will always obtain your consent first. We may use
technology to track the patterns of behaviour of registered and
non-registered visitors to our site. This can include using a
"cookie" which would be stored on your browser. You can
usually modify your browser to prevent this happening (for example,
using Internet Explorer select 'internet options' from the 'tools'
menu, then click 'security', followed by 'custom level' and select
'disable cookies'). The information collected in this way can be used
to identify you unless you modify your browser settings. We also
aggregate this data to perform statistical analyses of the
characteristics and behaviour of our registered users and
non-registered visitors.

Cookies are also used as a further means of
ensuring private and secure purchase sessions are operated within the
site.

We may use third-party advertising companies to
serve advertisements on our behalf. These companies may employ
cookies and action tags (also known as single pixel gifs or web
beacons) to measure advertising effectiveness. Any information that
these third parties collect via cookies and action tags is completely
anonymous. Your browser can be modified to not accept cookies -
guidance for which is provided in the paragraph above.

Sometimes, we may specifically ask for information
about you when you sign up to use a service, for instance, ProCook®'s Subscription Service or when you order a product. We
will need certain information such as your name, address, credit card
number in order to provide you with that service or product.
Furthermore, we may also use that information to let you know of
additional products or services that we feel may be of interest to
you. You can easily choose not to receive such information by letting
us know on the registration screen when you sign up for the product
or service.

Every time you connect to our website we store a
log of your visit which shows the unique number your machine uses
when it is connected to the internet (IP address). This tells us what
you looked at; whether the page request was successful or not and
which browser you use to view the pages. The use of this data is
strictly for statistical purposes only. This helps us to understand
which areas of the site are of particular interest and also which
pages are not being requested. It also tells how many people are
visiting the website in total.

If data is collected during a promotion it is
typically shared with the sponsor or co-sponsor. We will inform you
at the point of collection whether your personal data will be shared
with others as a result of your participation.

ProCook®may
amend this policy from time to time. If we make any substantial
changes in the way we use your personal information we will notify
you by email or an announcement on the website.

If you have any questions or comments about
privacy, you should contact us directly, either by phone, email or
post.

ProCook Members Club. Terms & Conditions - Not in conjunction with any other offer. Discount applies to purchases £30 and over (excludes P&P charges for online orders).

Cardholder must supply name, address, and email details to qualify for club membership discounts. No cash alternative available.

ProCook reserves the right to withdraw the discount offer at any time and without notice. Photocopies are not valid.