Clinical Scheduling Specialist

Location
US-MA-Boston

Job Posted Date
2 weeks ago(5/8/2018 2:35 PM)

Job ID

2018-10653

Category

Administration Support/Customer Service

Type

full time

Grade

18

Overview

Located in Boston and the surrounding communities, Dana-Farber Cancer Institute brings together world renowned clinicians, innovative researchers and dedicated professionals, allies in the common mission of conquering cancer, HIV/AIDS and related diseases. Combining extremely talented people with the best technologies in a genuinely positive environment, we provide compassionate and comprehensive care to patients of all ages; we conduct research that advances treatment; we educate tomorrow's physician/researchers; we reach out to underserved members of our community; and we work with amazing partners, including other Harvard Medical School-affiliated hospitals.

Responsibilities

A Clinical Scheduling Specialist is responsible for all aspects of patient scheduling in accordance with department scheduling guidelines. They provide superior customer service to all patients, family members, physicians and staff at all times in accordance with the DFCI Customer Service Standards. Schedulers are able to assist in all scheduling-related tasks and play a critical role in facilitating all aspects of patient care.

PRIMARY DUTIES AND RESPONSIBILITIES:

Under the direction of the clinical practice support management team, provides appointment scheduling ranging in complexity from one physician appointment to multiple care provider appointments in accordance with scheduling guidelines for established patients

Obtains detailed clinical information by telephone or electronically.

May provide basic information regarding the need for insurance referral(s).

Provides general disease or program-specific information to callers/patients within the scope of knowledge and authority.