Hosted in the Azure cloud, this CafeX-Microsoft jointly developed solution embeds real-time communication within Unified Service Desk and web clients for Dynamics 365. Agents benefit from a single pane of glass experience, while website and mobile app visitors can access live help with a single click.

Give your customers the full spectrum of omnichannel capabilities, including live chat, co-browsing, voice and even face-to-face video calling. Your agents can share files, remotely fill out forms and use other forms of screen-to-screen assistance. Chatbots can be integrated to drive service efficiencies, with seamless transfer to live agents if necessary.

With CaféX Live Assist and Dynamics 365 seamlessly integrated, you can