• Minimum 1 year experience in collections, medical billing, customer service in a medical setting, or equivalent with a proven track record of meeting production goals on a regular basis.• Experience in insurance, collections, or related area preferred.• Experience in providing training and feedback to less experienced collectors. • Experience with standard office software products a must.• Experience with Microsoft Office suite and standard office equipment (copier, fax machine) a must.

Qualifications

• Must have a working knowledge of collections. • Must be capable of meeting production goals.

Responsibilities

• Perform collections activity based on collection queue/production goals.• Follow all required FDCPA regulations and system procedures.• Maintain a working knowledge of client policies and procedures.• Maintain acceptable call quality as determined by the Management staff.• Assist the Unit Manager or Team Lead in working priority reports promptly, effectively, and efficiently.• Close out an appropriate number of accounts each month as determined by Management.• Be a mentor to new employees and assist in their training and development.• Work with insurance companies and completing any necessary correspondence to facilitate account resolution.

Skills

• Demonstrated communication and problem solving skills and the ability to act/decide accordingly. • Ability to collect, create and research complex or diverse information. • Exceptional customer service and the ability to plan organize and exercise sound judgment.

About us:Parallon® is one of the healthcare industry’s leading providers of business and operational services. We are uniquely equipped to provide a broad spectrum of customized services in the areas of revenue cycle, purchasing, supply chain, technology, workforce management and consulting. Parallon® is committed to supporting healthcare providers improve the health and well-being of their communities.