As of October 1, 2007, all gift cards purchased from Giftcertificates.ca will not expire. The GIFTPASS does have an expiry date. A GIFTPASS that was purchased through our Corporate Sales program expires one year from the issue date. Please check your GIFTPASS for an expiry date if you have received the GIFTPASS from a corporation, such as your employer, or as a gift from a corporate promotional program.

You can try to email customerservice@giftcertificates.ca and see if they can make the correction. Please ensure that the information you provide us is correct before making the purchase, as Giftcertificates.ca is not responsible for gift cards sent to the wrong address.

If you email the customer service department to inquire about the status of your order, please be sure to include the invoice number from the confirmation email you received after placing your order. Because Giftcertificates.ca receives numerous orders on a daily basis, the customer service department will not be able to follow up on your inquiry without this information.

In a continuing effort to help protect online customers against unauthorized credit card use, Giftcertificates.ca verifies all received orders. To eliminate the possibility of delay in processing your order, please ensure that your billing address matches your home address. Also, please use your home telephone number as a contact number and be sure to include the area code along with the phone number. Failure to include this information may result in your order being delayed or cancelled.

Unfortunately we cannot personalize retailer gift cards. The gift cards we carry are the original retailer gift cards you would find at their retail locations. Whether a gift card is plastic or paper, no names are printed on them.

If a package cannot be delivered to the recipient because the address provided is incomplete or incorrect, the purchaser is required to pay the shipping fee again to have the envelope re-shipped to the correct address.

Please ensure that the information you provide us is correct, as Giftcertificates.ca is not responsible for gift cards sent to the wrong address.

If a package cannot be delivered to the recipient because the address provided is incomplete or incorrect, the purchaser is required to pay the shipping fee again to have the envelope re-shipped to the correct address.

Please ensure that the information you provide us is correct, as Giftcertificates.ca is not responsible for gift cards sent to the wrong address.

Customer Service

Giftcertificates.ca strives to maintain the highest level of customer service possible. If you have a question or concern, please feel free to send an email to customerservice@giftcertificates.ca and you can expect to receive a response within two business days.

Giftcertificates.ca's customer support staff is available to respond to emails Monday through Friday from 10 AM EST (7 AM PST) to 8 PM EST (5 PM PST). Giftcertificates.ca offices are closed on weekends, and all statutory holidays.

Return Policy

Unfortunately, Giftcertificates.ca does not accept any returns or exchanges. Giftcertificates.ca will allow for exchanges only if the incorrect shipment is due to an error made by Giftcertificates.ca. Please notify customerservice@giftcertificates.ca and we will make arrangements.

GIFTPASS

What is a GIFTPASS?

A GIFTPASS™ is a universal gift card that allows your recipients to select the gift card they like. With GIFTPASS you give the gift of choice and allow your recipients to redeem their gift for any gift card of their choice available in Giftcertificates.ca. Everyone can enjoy the simplicity and convenience of using Giftcertificates.ca – a one-stop-shop for all their gifting needs.

Redeeming a GIFTPASS

The denominations that Giftcertificates.ca carries are generally the most popular denominations that you would also find in the retailers’ store locations. In most situations, we can accommodate you order by combining several gift cards to reach the amount of your purchase.

You can email customerservice@giftcertificates.ca to notify them. Be sure to include your name, GIFTPASS number, redemption reference number and the correct address to where the gift cards and gift certificates should be shipped. Please ensure that the information you provide us is correct, as Giftcertificates.ca is not responsible for gift cards sent to the wrong address.

If you are paying for your SECOND redemption with a credit card, you may select from four shipping methods. Redemptions over $200 must be shipped via Canada Post Xpresspost, FedEx Priority Overnight, or Purolator Overnight. For shipping rates, Click here.

The gift cards are shipped based on what the GIFTPASS purchaser has selected the shipping method to be. Your gift cards will either arrive via Canada Post services or courier services. Please allow 3 – 7 business days for your gift cards to arrive.

You can redeem a GIFTPASS as many times as you wish up to the value of the GIFTPASS that you have been given. Please note that the shipping cost for the FIRST redemption is free, but the shipping cost for subsequent redemptions is not free. You will be required to pay with a credit card online for your SECOND redemption and beyond.

For gift cards, payment for shipping and handling is only accepted by credit card. For GIFTPASS redemptions, if you do not have a valid credit card to pay for the shipping cost of your SECOND GIFTPASS redemption, we suggest that you redeem the full value of the GIFTPASS on your FIRST redemption.

The shipping cost for the FIRST redemption of your GIFTPASS is FREE. For subsequent redemptions of the GIFTPASS, you will be required to pay online, with your credit card, for the shipping cost. For shipping rates, Click here.
For orders with a total over $200, the Regular Mail option is not available.

A GIFTPASS that was purchased directly online from Giftcertificates.ca will not expire.

A GIFTPASS that was purchased through our Corporate Sales program, an as negotiated by contract, expires one year from the issue date. Please check your GIFTPASS for an expiry date if you have received the GIFTPASS from a Corporation, such as your Employer, or as a gift from a Corporate promotional program.