Professional Profile

Work Experience

Nov 2013 - Present

Director of Sylvan Learning Center

Sylvan Learning

As a Center Director I utilize my talents to manage the day-to-day operations of a Sylvan Learning Center. This includes responsibility over P&L controls, hiring staff, and optimizing the sales process, the curriculum delivery, and the marketing activities to schools and the surrounding community.

Customer Relations

Conferences

Sales / Enrollment

Training

Hiring / Reviews

Center Reports

Troubleshooting

Marketing

Aug 2009 - Oct - 2013

Diamond and Jewelry Consultant

BlueNile.com

Customer service position educating customers on products, while instilling trust and confidence in the company brand. Taking calls, emails, and live chat. Following up with customers regarding special inquiries, or order status. Point of support for new employees in customer service. Multitasking and prioritizing work daily. Volunteered for special tasks and projects when they became available.

Customer Relations

Brand Promotion

Sales/Policy Training

Multitasking

Organizational Skills

Escalated Calls

Phone, Email, Chat

Metrics

Nov 2002 - Mar 2009

Retail Store Manager

Billiards and Barstools

Starting in sales, I later became the manager, responsible for the store’s progress. Keeping track of sales with paper trails and spreadsheets. Learned when to delegate responsibility and when to get the work done independently. Computerized the office and paperwork. Inventory and ordering of thousands of products to keep store current and well stocked. Management of employees, training, hours and schedule. Advertising design and marketing, both printed and online.

Management

Inventory Control

Sales Training

Analytics

Creating Policies

Microsoft Office

Customer Relations

Multitasking

May 2001 - Oct 2008

Network Administration / Help Desk

Devine Tech

As a private business I expand my contacts which led to an overwhelming amount of requests for personal and business computing /networking support. Honed skills with many standard programs (Office, Adobe Software, personal networking and security) and other custom software. Designed and supported websites. Created logos and marketing materials for clients.

Client Satisfaction

Network Stability

Client Acquisition

Consulting

Troubleshooting

Scheduling Tasks

Microsoft Office

Inventory

Mar 1998 - Jan 2003

Customer Service Manager

Homes.com

Starting as a telemarketer, I transitioned to the manager of customer service. Working closely with the executives of the company, I developed the service standards, cross functional teams, and refined the queue management. The improvements I introduced created consistent service, a support staff for new hires, and help stabilize our brand internally and externally.