Retailhealth

CX drives business health

Customer Experience (CX) directly impacts your bottom line. Today’s consumers have higher expectations than they did just a few years ago. By listening to your customers and improving what matters most, you’ll improve the health of your business and create more happy, loyal customers.

RETAILhealth

The best way to improve the health of your retail business.

Measure, understand and improve your customers shopping experience. Collect survey responses, review the insights and take action to improve customer happiness and make your business healthier!

Real-time metrics help you understand every customer’s journey and identify how to improve their experience.

MEASURE

In a brief 1-3 minute survey, collect consumer feedback about every aspect of their experience. Questions are crafted by our team of professional market researchers based on industry best practices.

UNDERSTAND

The pre-configured dashboard provides an instant snapshot of your business performance based on 8 critical metrics, along with share of wallet – and how you’re trending over time.

IMPROVE

Learn what the most important drivers of health are and how improvements will impact your best customers.

Features and Benefits

MAKE MORE CUSTOMERS HAPPY

Our proprietary customer segmentation helps you understand why customers are upset, happy or feel like a hostage and what you can do to move more customers Happy.

GROW YOUR SHARE OF WALLET

See your share of wallet for any customer segment. Learn which customers are spending the most and where you have the biggest growth potential.

MEASURE HEALTH

Includes our proprietary HEALTHiD score based on proven customer metrics including NPS (Net Promoter Score), loyalty and CSAT (Customer Satisfaction). HEALTHiD is the best measure of company health. Providing more insight than NPS or CSAT can alone, HEALTHiD combines the 3 pillars of health into an easy to understand score.

MONITOR STORE PERFORMANCE

Easily see how stores compare based on HEALTHiD score within any customer segment.

IDENTIFY CUSTOMER SENTIMENT

TRACK TRENDS

Easily see performance over any period of time. Even compare average sentiment score for any topic.

UNDERSTAND CUSTOMER PRIORITIES

Learn what is important to the customer experience – and if you are exceeding expectations.

TRACK CUSTOMER ISSUES

Ensure customer issues get resolved promptly by notifying staff when a customer requests follow-up. RETAILhealth will automatically alert designated staff and track resolution within the platform to ensure an exceptional customer experience.

DAYS

PROFESSIONAL INSIGHTS EVERY 90 DAYS

Every 90 days our professional research team meets with you to review our recommendations. We highlight the most important insights along with recommended actions to ensure you are getting the most valuable insights from our platform.

Get Free HealthID Score

Request a FREE HEALTHiD analysis.Learn what's working and what to improve.

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