Step 7: Hangouts client logs

Collect Hangouts call log after the call

If you’re using just the Chrome browser, restart the browser and reproduce the Hangouts issue.

To retrieve the Chrome native logs, open a Chrome browser tab and enter chrome://webrtc-logs.

Download the logs based on the date and time of the problematic call.

To retrieve the Hangouts call logs, open a new Chrome browser tab and enter filesystem:https://meet.google.com/temporary/log_v2/.

Click the relevant log that corresponds to the meeting and save the log to a text file.Note: Hangouts calls have 2 logs in a pair; 1 is "Chrome native log", the other is "Call log" (or JS log). We need the pair of logs with the same timestamp.

Upload the .gz and .log files to the support case.

(Recommended) Ask users to send call logs during the video meeting

You can also automatically send the Hangouts call log while in a video meeting.

Add a summary of the description and unique identifer (email address of the user) in the notes so we can locate this in our server logs. However, we prefer to capture the logs manually from the client as this can be reviewed by your partner support team (if applicable).