At mParticle we are very serious about data.That is why we are looking for a Business Process Analyst who can administer our Salesforce.com platform & its integrated tools to support our business teams. Help us execute upon strategies with automated processes & measure success with reporting.

Salesforce is our source of truth, which means our BPA holds the keys to our kingdom. Our Business Process Analyst will have the ability to work across multiple teams, manage priorities & deliver results. Our BPA is collaborative, creative & a problem solver who believes in getting to yes, much more than saying no. Our BPA is flexible & adaptable & understands how to manage priorities in a sales driven, high-growth organization.

As a member of the Operations & Enablement team, we are looking for a team member who approaches others with humility & respect, seeks continuous improvement, focuses on processes & creates value for our internal customers (the mParticle business teams).

Key Responsibilities:

Salesforce:

Provide frontline day to day support for Salesforce.com users across the organization

Provide input on existing business processes to improve accuracy, adoption, ease of use

Provide business critical reporting as identified by the business teams

Qualifications:

Salesforce Administrator with minimum two years experience with a SaaS company in:

Lightning

CPQ

Salescloud

Einstein Analytics

Preferred Salesforce Certifications:

Administrator

Platform App Builder

CPQ Specialist (Bonus)

Bachelor degree (finance, business, or information systems desired)

4+ years in business process analysis, business analysis, management consulting and/or change management

Experience with G-Suite & Troops

Proficiency using Visio or similar workflow documentation tool

Uncanny attention to detail

Excellent written & verbal communication as well as ability to work with remote teams & vendors

About mParticle

Founded in 2013, mParticle is the leading customer data platform that unlocks the full power of data for businesses. The company empowers brands to accelerate their growth strategy to keep pace with their customers by providing the most advanced data platform for web & apps across all devices in the marketplace. A trusted partner among renowned brands such as NBC Universal, Spotify & Airbnb among many others, the mParticle platform has grown to manage over 1 billion mobile users each month, capturing over $5 billion in e-commerce transactions & processes over 250 billion API calls. Recognized as one of Crains 100 Best Places to Work three years in a row & named to Gartners Cool Vendors in Mobile App Development list, mParticle has 100+ employees & is headquartered in New York City with offices in San Francisco, Seattle, Florida, & London.