Housekeeping for the TCMS V2

Friday, April 27, 2012
FingerTec
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In computing terms, housekeeping is referred to manual or
sometimes automated process where the computer is cleaned-up to optimize its
performance. Housekeeping commonly involves removing the archived logs and
users activities, backing up data and etc. The housekeeping rule applies to the TCMS V2 software too as the software might respond slower or lag if it is
carrying too heavy a load of transaction data. This is particularly observed
while generating the Attendance sheet. It is recommended to transfer the
transaction data from the Attendance Sheet into the History folder once every
3-6 months to attain optimum performance for the TCMS V2 software.

To perform housekeeping for the TCMS V2 software:

1. In
Attendance Sheet, click “To History”.

2. Select
specific users or select All to choose the users involved to perform the
transfer. Define the date range of the transaction data to be transferred
to the History folder and click “To History” to initiate the transfer.

Upon completing the transfer, all the previous transaction
data will be only available in the History page.

Besides performing housekeeping on the TCMS V2 software, a
routine maintenance on the computer will prolong its usage lifetime and mitigate
against the gradual performance loss. Below are a few examples to keep the
computer in tiptop condition:

Update
the computer with the up to date Anti-Virus data files and scan for virus
regularly.

Scan
and remove Spyware/Adware.

Delete
temporary files and browser cache.

Perform
Disc Defragmenter on the system volume.

Written by: Vincent

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FTDP Video Guide Released!

Thursday, April 26, 2012
FingerTec
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The FingerTec Data Processor (FTDP) is designed to connect
FingerTec terminals to a third party system. The FTDP stores data in a
centralized database to multiple LAN users to utilize the database to create an
independent system via the ODBC manager.

The long awaited FTDP video guide is finally here. With this
video guide, you can configure and use the FTDP without any hassle. You can
find all the basic functions of FTDP and ways to configure it as per your own
requirements.

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TCMS V2 Sample Reports

Thursday, April 26, 2012
FingerTec
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Due to overwhelming requests by our customers, we are pleased
to inform you that we have revised our TCMSv2 sample reports. We have the full
range of the TCSMv2 software’s report templates now equipped with explanations.
The reports available are:

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Problems While Updating Firmware Or Language Pack

Thursday, April 26, 2012
FingerTec
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In electronic / computing terms, "Firmware" refers to a small
program or data structure that internally control various electronic devices. FingerTec terminals employ firmwares to operate its basic as well as
high-level functions. By updating the firmware, we can fix bugs or add features
to the device. This process involves loading a binary image file into the
terminal. If the terminal’s firmware is outdated or corrupted, the FingerTec
terminal will cease to work correctly and will result in slow response or even
freeze. It is recommended to update the terminal’s firmware before performing
any troubleshooting to the terminal.

There are a few issues to take note of while updating the
firmware or language pack into the terminal:

Make sure that the computer is
installed with the TCMSv2 software. Without the TCMS V2 software, the firmware
or language pack tool will not launch correctly. You can download the latest version of TCMSv2 software here.

Disable the firewall or
anti-virus software. Some of the firewall or anti-virus software will block the
communication from the firmware or language pack tool to the terminal. You will
need to disable the firewall or anti-virus software and update the firmware or
language pack. Upon successfully updating the firmware or language pack, you
may enable the firewall or anti-virus software.

Disable the WiFi connection.
Currently the firmware or language pack can only be updated using the LAN
cable. If you update the firmware or language pack using the WiFi connection,
the firmware in the terminal will be faulty or sometimes corrupted.

Make sure you update the correct
firmware to the respective terminals. We a few terminals with different core
boards within a same model. Please refer to the list below:

Q2i & TA200 Plus (FEM500)

Q2i & TA200 Plus (FEM510)

Q2i (FEM600)

TA200 Plus (FEM600)

i-Kiosk 100 (FEM500)

i-Kiosk 100 (FEM510)

i-Kiosk 100 (FEM600)

i-Kiosk 100 Plus (FEM500)

i-Kiosk 100 Plus (FEM600)

Face ID 2 (FEM600)

Faec ID 2 (FEM800)

R2 (FEM500)

R2 (FEM565)

You will need to determine your
terminal’s platform before updating the firmware. To check the terminal’s
platform, you may download the FingerTec Device Info Tool here.
Extract the Device Info Tool and insert the terminal’s IP Address and click
Connect.

The Device Info Tool will display
the terminal’s details as per the screenshot below:

The
black & white screen models such as TA100, R2, Kadex and etc have a
limited storage space. The terminal can only store up to 2 languages.
Please download the transaction logs before updating the language pack to
free up more storage space. If your terminal already has 2 languages
installed, you will need to delete the existing language before updating a
new one. To delete the language, download the language removal tool here. Extract the file and follow the
instruction manual to remove the language.

Written by: Vincent

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FingerTec Worldwide - We Make Things Easy

The brand FingerTec was born in 2000, with a visionary objective to bringing the then high-tech fingerprint technology normally used by government sector into a technology that is viable, affordable and reachable by mass commercial market. Its first 5-year plan was dedicated to the R&D incubation, mainly targeted in improving the fingerprint matching algorithm, the product’s robustness and user-friendliness; in short to provide fundamentals for the brand to soar high when it was launched. Within those 5 years, FingerTec had won 3 international awards as recognitions for its technology advancement.
Beginning with a vision, followed by simple yet viable plans and well executions, FingerTec has started a remarkable revolution, changing the unreachable technology to the state-of-the art “touchable” products much faster than its rivals, setting a new benchmark for the biometric industry.