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Bmycharity was originally created by Ben Brabyn and Matt Cooper in 2000. It was purchased by Help for Heroes in March 2010 and is currently supported by a very small team. The aim of the purchase was to continue to provide an online, commission free donations facility for UK registered Charities and to fund this low cost site by focusing on encouraging supporters to make as many Help for Heroes donations through Bmycharity as possible.

By coupling Bmycharity's lean, low cost business with H4H's technical resources and relationships with banks and corporate partners, we're able to cover the costs of providing the service to the charity sector commission-free.

For those fundraisers wishing to raise money for Help for Heroes, from January 2015 we are advising our fundraisers to use JustGiving as this will be more beneficial for “the blokes”. Please set up a fundraising page on https://www.justgiving.com/helpforheroes/ instead.

Currently Bmycharity supports over 440 charities, with many new charities joining every year. First you need to decide which charity you wish to support and search our site to see if they are registered with us. Simply visit www.bmycharity.com and select the Find a Charity option.

If the charity is not registered with Bmycharity you should contact the charity directly or check their website to see if they have created an online fundraising facility with another online donation provider.

Your login email address will be the email address you used to create your Bmycharity account and confirmation of the details will be emailed to you shortly after you have created your account. Please note that you can request confirmation of your password by selecting here. Alternatively, if you do not receive an email reply within 1 hour of your request, please email us at fundraise@bmycharity.com.

If there are several individuals for example, who work together or are close friends and who have fundraising pages that all support the same charity, you can decide to create a group fundraising page to group your individual pages together and to introduce a bit of friendly competition to your fundraising!

A group page will list all of the individual fundraising pages in order of the donation levels raised.

Bmycharity offers Charities the option to create an event or events. Once logged on to the Bmycharity account these are set up by the charity and could either be an actual event such as a bike ride or a fashion show or a specific project such as a new building or a project to provide aid to a particular region.

Please note that your charity will be able to report on donations by event or by fundraiser in the reporting function so that they can apportion donations appropriately as they are paid across on a monthly basis by Bmycharity.

You will see a list of available events in the event drop down list when you create your page.

It is up to you. The charity will not automatically be informed that you have created a fundraising page however they will see your donations coming through as part of the charity reporting functionality that we offer.

Please note that the template is fixed for each charity, but you can update your text as frequently as you wish and add up to date photos (perhaps some during training and some once you have completed your event).

The Bmycharity site will be undergoing a review during the latter half of 2012. At present we are compiling suggested areas for improvement and development and we will review these on an on-going basis with the Development Team this year. Any suggestions for developments should be emailed through to fundraise@bmycharity.com.

Please note that once we have made updates to the site we will notify all fundraisers and charities to let them know.

Login to your Bmycharity account at www.bmycharity.com using your email address and password, select my pages and then edit next to the fundraising page you wish to change. This will open up the edit screen where you can change the text, amend your fundraising target, update your offline donation figure or add in a new photo. Please remember to select save changes.

Yes. Please note that these offline totals can be recorded on your Bmycharity page in the Total Offline Donations field. You will need to login to your Bmycharity account using your email address and password and select my pages. If you select edit next to the page this will open up the edit field. About half way down the page you will see a field called Total raised offline, please note that you can add a total for your offline donations here and that this field can be updated as frequently as you wish. Please remember to select save changes.

All donations collected on your page will be paid across to your charity on a monthly basis in arrears minus the 1.6% transaction fee, so for example all donations received on your page in January 2012 will be paid to your charity (along with donations on all the other fundraising pages supporting this charity) at the end of Feb 2012.

Please note that you do not need to do anything as the donations are paid across automatically. However this transfer of funds is not shown on your page as this remains a personal audit trail for you.

To protect the Bmycharity site against possible fraudulent activity, our third party card processing company monitors donation activity. Commonly where one person has made many donations using the same card during a short period of time, the donations may be put on hold until a Customer Services representative has had time to look at the payments and manually override them. Please note that this would result in these donations initially appearing, then disappearing whilst the payments are reviewed and then reappearing once the block has been removed. Please note that this process can take around 2 days.

We collect Gift Aid consent from our donors during the donation process, however unless your donation is for the Help for Heroes charity we do not claim the gift aid on our charity's behalf. However we do provide each charity with access to gift aid reports which they can create and send to the HMRC to claim gift aid.

Congratulations and thank you so much for supporting Help for Heroes. Please could you email us at fundraise@bmycharity.com to let us know that you have completed your fundraising and we will notify the Help for Heroes Donations team so that you can receive a Letter of Acknowledgement. We will also close your page for you.

For non-Help for Heroes fundraising pages –
Please contact the charity fundraising team direct to let them know. You will need to un-publish your Bmycharity page so that no further donations can be made – please see question 21 above. You will also need to contact all those who have made donations to your page to see if they still wish to make this donation. If so, that's fine and the donations received will be passed to your charity as usual. If any of your supporters require a refund we would need email confirmation of this sent to fundraise@bmycharity.com. We will then liaise with our Finance Team and the Charity to arrange a refund. Please note that this may take a while to process.

For Help for Heroes
If your event has been cancelled, please contact the Help for Heroes Events team at events@helpforheroes.org.uk who may be able to suggest taking part in a different event. If you need to cancel your event due to injury or medical reasons, please contact the events team to let them know. If your supporters are happy we can keep their kind sponsorship as Help for Heroes donations, however if they would like to have their donations refunded we can arrange this too.

Bmycharity has an arrangement with Click and Jump and UK Skydiving Adventures which allows fundraisers to create Bmycharity fundraising pages where their donations are paid initially through to Click and Jump. After the event has taken place the balance of the donations, minus the cost of the jump, are paid across to the charity of your choice. Alternatively you can choose to pay for the cost of the jump yourself and all donations will be paid across to your charity.

Click and jump will organise your jump for you at a mutually agreed time once your donations have reached a minimum level, usually around £500.

If you are interested in arranging a charity jump, please contact the organiser directly to let them you're your plans and they will advise you how to create your bmycharity page in the correct format.

The best way to let your friends, family and colleagues know about your page is to send them the URL link directly via email, facebook or any form of online communication (enewsletters, online articles etc). They will then be able to donate straight to your page. However if your supporters visit the Bmycharity website they can search for your fundraising page by using the Find a Friend option and either typing in your name or searching on any word within your page title, this is the top item displayed when creating your Bmycharity fundraising page and is also shown at the top of your page.

Please see an example here, this page can be found by typing in the Find a Friend section using Leanne, Davies, Edinburgh or Marathon.

Thank you so much for choosing to support this fantastic charity, the first step should be to contact the Help for Heroes events team at events@helpforheroes.org.uk or call them on 01725 514 105 and let them know about your plans as they will be able to offer you some fantastic support and email through all the required information you will need to get you up and running.

If you are fundraising for Help for Heroes please contact the Events Team at events@helpforheroes.org.uk or call them on 01725 514 105 where they will be able to give you access to a wide range of support. Please also find attached a useful link providing useful tips and advice on the best way to fundraise.

That's great. We recommend that you create a new fundraising page for each of the charities you wish to support each year and then un-publish your old pages so that your supporters don't inadvertently donate to the wrong page.

Please note that events are created by the charity and will display automatically in the event drop down list when you are creating your fundraising page. Simply select the event you wish to support and all your donations will be apportioned across.