Customer focus key to successful year for Registers of Scotland

Published: 15 September 2017

Annual report and accounts for 2016-17 published.

The last financial year has seen RoS successfully focus on the organisation’s digital transformation programme, completing the land register, taking on an additional register and providing new products and services for our customers.

Keeper of the Registers of Scotland Sheenagh Adams said:

“The last year has been a pivotal time for us. With the ongoing roll-out of our digital transformation, RoS continues to evolve into an entirely digital, 21st century business that serves as a critical asset for Scotland’s people and economy.

“A lynchpin of our digital transformation is our new ScotLIS service. ScotLIS is an innovative, map-based online land and information service. For the first time, citizens, communities, professionals and business will be able to access comprehensive information about any piece of land or property in Scotland with a single enquiry. Our ambition is for ScotLIS to become the platform of choice for land and property information in Scotland following its launch in October 2017. ScotLis is an enormous achievement, which we will further develop in the coming year, and it reflects our endeavour to be as innovative as possible in the way that we deliver our services.

“2016-17 also saw us begin to use my new Keeper-Induced Registration (KIR) powers on a large scale, with over 6,000 titles transferred from the sasine register to the land register through this process. This is a significant step forward in our work to complete the land register by 2024.

RoS accepted more than 652,000 applications on to its registers in 2016-17 and provided our information services to over 94,000 customers. RoS has also once again substantially improved its green credentials, with consumption for paper and electricity decreasing. Including a 22 per cent reduction in paper consumption from the previous year, and an electricity consumption reduction of nearly 10 per cent in the same period.