Service Reviews (5/7)

By customers who purchased the
Samsung SSG-3500CR 3D Active Glasses

The whole organisation for delivery was hopeless. I recognise that it was a period prior to Xmas but so should have BBB. They should have organised for more trucks to be on the road. On the day arranged for delivery the driver indicated that he could not reach us until well outside the nominated time. As we were going out that evening we had to organise an alternative date. On the second occasion again the delivery was very late and outside the nominated time. In both cases the actual delivery guys were polite and tried to be helpful. The fault seemed to be with management in not anticipating demand prior to Xmas.RonGLEN ALPINE, NSW

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Customer Testimonials

"WOW I was so impressed"

Hiya Big Brown Box, I have recently had my first purchasing experience with you and WOW I was so impressed. I know people are quick to complain to companies when they receive less than perfect service so thought I should definitely say thankyou for an ACTUALLY perfect experience. Such quick delivery, such great service with your emails to let me know what was happening with my order. The phone calls and professionalism by your own courier (much better than Australia post by a mile!) and the lack of fuss. I love that you check the credit card and id before signing over as some people are less than honest if the delivery goes to some random house (a poor friend of mine had this happen recently). Oh, and did I mention your prices are AMAZING. You have a loyal customer here for life! Thanks so much again. It's honestly a refreshingly pleasant and easy transaction!Kara-Lee
, Rankin Park, NSW