Top 10 Forecasts and Suggestions on Service Outsourcing Industry in China

1. About

After the financial crisis, the service outsourcing industry in China has made many achievements but faced challenges as well. On the one hand, the industry grows steadily, while on the other hand, enterprises in the industry have average perform in enterprise scale, delivery ability, international brands etc. Other developing barriers like homogeneous competition, capital chain ruptures, shortage of talents and rising cost still exist.

Therefore, under the guidance of the 12th Five-year Plan, Devott, in light of the status quo of the service outsourcing industry, proposed the 10 forecasts and suggestions from perspectives of the industry, parks, enterprises and contractors in the hope that they can be of references for their development and unite the whole industry for greater development and upgrade.

2. List of 2013 Top 10 Forecasts and Suggestions on the Service Outsourcing Industry in China

2013 TOP 10 Forecasts on the Service Outsourcing Industry in China

Both Onshore and Offshore Service Outsourcing Markets will Shrink and the Price War will be Increasingly Fierce

Investing Foreign Enterprises and Projects will be a Hot Trend, China's Service Outsourcing Enterprises will Carry out the "Going Global" Strategy

The Developing Mode of the Service Outsourcing Industry in China will Change

Investment and Acquisition in the Service Outsourcing Industry will Still be in Full Swing. Conflicts and Problems will Gradually Arise.

The Core Value of the Service Outsourcing Industry will be Achieved by Supporting Innovation rather than Reducing Cost

Small is Beautiful - Service Outsourcing Enterprises will Develop in a Professional Way

The Cloud Technology Brings about New Delivery Systems and Business Modes

Big Date will be Widely Applied in the Service Outsourcing Market

BPO Service will Increase more Dramatically and the First Enterprises with BPO Service as the Main Business Area are Expected to Go Public

Preferential Policies for the Service Outsourcing will Continue

2013 Suggestions for Service Outsourcing Enterprises in China

Added Value comes from Creating Values rather than Squeezing Cost

New Profit Points comes from Unveiling Hidden Profit Points rather than Price War

Develop Core Competence by focusing on Existing Core Competences rather than Relying on External Environment

Service Outsourcing Enterprises should Speed up forming a Larger Scale and Upstream Service Capability to Forge Bigger International Voice