Services

Desktop Baseline Management Division

Desktop Baseline Management is ensuring that the software operating on the organization's desktop is completely under the control of the organization. Using commercial products, custom built software and proprietary methods, The Halifax Group has managed as many as 60,000 desktops for a single customer, maintaining a consistent baseline for the organization as a whole, while allowing different divisions throughout the world, to operate applications specific to their needs - all from a central control point.

Desktop Baseline Management services include:

Desktop and Server Monitoring,

Change and Configuration Management,

Release Management,

Software Distribution server management in support of Release Management,

Service Desk, including the provision of 24/7on-call support,

Incident and Problem Management,

Life Cycle Product Support,

Server and Workstation monitoring to provide positive acknowledgment that patches have been applied,

Procurement,

Network hardware and software support (Installation, configuration and maintenance),