The Index aggregate satisfaction score increased 1.2% for the quarter to 73.5 - which represents a 3.2% improvement from September 2004 and shows that online government maintains an upward trend even as citizens' standards continue to rise. This increase parallels the year-over-year increase of 4.7% in the ACSI's annual e-business measure released last month. The ACSI e-business index measures portals, search engines and news and information sites, categories that are comparable to most government sites in the Index. A total of 13 federal websites achieved satisfaction scores of 80 or above this quarter - a superior score for either private or public sector -- while four sites were rated below a 60.

New to the index are three Social Security Administration sites - Help With Medicare Prescription Drug Costs, Internet Social Security Benefits Application, and Social Security Business Services Online.

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