By not naming the car park until after you book we can offer you a lower rate.

Directions

Please check your booking confirmation for details.

Please note that your specified meet time is appointed. If you should arrive before or after this time this may result in a delay.

Terminal 2 - TW6 1EW:
From the M25 exit at Junction 14, follow the signs for Terminals 1, 2 & 3 all the way round following onto the Western Perimeter Road. Go through the main tunnel to the Central Terminal Area for Terminals 1, 2 & 3. Exiting the tunnel, keep right, passing the Central Bus Station, joining the final approaches to Terminal 2 on Cosmopolitan Way. Again, keep right as the road to Terminal 2 will move away from building, before turning back as the road ramps up to Terminal 2 Departures & the Short Stay 2 car park on Constellation Way. On the rising ramp, continue to keep right as the ramp will lead directly into the "Short stay car park" entry barriers. Choose Lane 5 OR 6 towards the ticket machine which will take you to Level 4 Short stay carpark. Take the barrier ticket and enter the carpark. Entering the car park on Level 4, keep RIGHT for Level 4 following the signs for Off Airport Parking Meet & Greet and then park your vehicle in "Row B". Here you see one of our chauffeurs who is based at the Drivefly desk near the ticket pay machine, who will have all your booking details and will be wearing a black jacket.

Terminal 3 - TW6 1QG:
From the M25 exit at Junction 14, follow the signs for Terminals 1, 2 & 3 all the way round following onto the Western Perimeter Road. Go through the main tunnel to the Central Terminal Area for Terminals 1, 2 & 3. Exiting the tunnel, keep in the 1st lane and follow signs for Terminal 3 Short Stay Carpark (Carpark 3). Take a ticket from the barrier and take your car to Level 4, then park your vehicle in ROW A. Here you see one of our chauffeurs who is based near the ticket pay machine, who will have all your booking details and will be wearing a black jacket.

Terminal 4 - TW6 3XA:
Please call the number on your confirmation when you are 15-20 mins away from terminal (between 4am and midnight). When Entering Heathrow Airport, following signs for Terminal 4, "Departure Passenger Drop Off", as you go on the ramp towards Terminal 4, keep your vehicle in the left hand lane, and enter into Lane 3, which is the furthest lane away from the Terminal. Continue down the lane and at the end of the lane on the left hand side you will see a sign on the floor marked "Permit Holders" park your vehicle there, here you will be greeted by one of our chauffeurs, who will have your booking details and will wear a black jacket.

Terminal 5 - TW6 2GA:
Follow the signs for "Short stay Car Park" found on the right hand side of the ramp as you enter the exit for Terminal 5 roundabout. After following the signs for Short Stay Car Park, you will see a sign on the left-hand lane marked "LEVEL 4". Stay in this lane which will take you straight to a set of barriers. Take the ticket from the barrier and make your way to Zones "R" - "S". Park your vehicle in these designated areas which is sign posted in these zones as "Off Airport Meet & Greet". Here you see one of our chauffeurs who is based at the Drivefly desk near the ticket pay machine, who will have all your booking details and will wear a black jacket with our Drivefly logo on it. Here you will see one of the chauffeurs, who will have all your booking details and will be wearing a black jacket.

Arrival procedure

You will be met by a chauffeur wearing a black suit who will identify you with your full details.

Return procedure

Once you have collected your luggage and are about to clear Customs, call the number given when your car was collected.

Terminal 2:
Make your way to the same place where you dropped the vehicle off; Level 4 short stay car park, and the vehicle will be parked in Row B next to the lift/pay machines.

Terminal 3:
As you arrive in the arrivals, just before the exit door on the Right Hand Side, take the lift to Level 3 Short Stay Car Park, ROW "A".

Terminal 4:
As you exit the arrival Hall, cross the road directly towards the Short Stay Car park on the Ground floor. As you walk outside the Arrival building to the short stay car park, walk across to the other side of the car park right by the "pay machine" which is located next the pedestrian crossing. Your vehicle will be returned where the Black and White signs say "Off Air Meet & Greet" at the furthest point of the car park away from the Terminal building on the Right hand side.

Terminal 5:
Make your way to the same place where you dropped the vehicle off; Level 4 short stay car park, and the vehicle will be parked in Row "R" OR "S".

We pay for the first 15 minutes of parking, you will be responsible for any further exit fees.

Security

Your car will be parked in a secure compound located up to 15 miles away depending on the terminal you arrive at.

Please note that some compounds may not have CCTV but have a perimeter fence and are manned.

Additional information

The service is provided by Drivefly.

You must arrive at the agreed meeting time as you will not be able to wait on the departures level. If you anticipate arriving earlier, please call the number provided. If your arrival time changes, please notify the car park or the supplier as soon as possible.

Please note this service is only available if pickup and return times are between 04:00 and 00:00.

Once your pre-booked parking period has commenced, any overstay will be charged at a daily rate of £15.00 payable to the chauffeur on collection of your car. If your return time passes midnight from your actual paid booking date and your car needs to be delivered after midnight, an additional charge of £25.00 is applied.

Distance to airport

You will be met at the airport and your car will be taken to the secure car park by an insured driver and then delivered back to the terminal ready for collection on your return.

Transfers from airport

Transfers are not required as this a Meet and Greet service.

Heathrow Supersaver Meet & Greet reviews

We waited over half an hour to drop off the car when we arrived at Heathrow as they used the excuse it was a busy time. This meant we had to wait in the busy arrivals area and I hope to not have received a ticket for this. Then when we returned I followed the instructions to call when we'd cleared customs and was told it would be a 20 minute wait. A bit frustrating as I had only called 5 minutes before the time I'd booked to pick up the car, however this would have been bearable. We actually waited 50 minutes with the same excuse that it was a busy time. This did not seem to be the case as the airport was practically empty as was the drop off area. I had to call a number of times for information and to remind them I had a young infant with me. Very unprofessional.

January 1, 2019

1

by Saurabh Arora

While on the way to the airport I called the number provided on many occasions as directed in the instructions to call 20-30 min prior to arrival. There was no answer for one attempt and other attempts just went into phone coming engaged! Its only a mobile number provided and nothing else.
After 20 min when we reached Heathrow got a call from the same number asking if we are coming or not, I am already here so was told that we will have to wait for 30 min and that because we didn't call in advance I will have to pay for the parking ticket! and all of this was said very rudely. I explained that why should I have to pay for the parking when I have been trying to call since so long!? to which I was told they got no such calls and when asked to check his phone he said yes he only got 1 missed call???
I was told that they cant serve me and to look for other arrangements! that was a shock to the start of our holiday.Anyway, decided that I will pay the parking I enquired that hope the car will remain OK when we come back (a genuine concern after the treatment and unprofessional) to which I was straight away told that they cant serve me and to go look for another option somewhere else! and hung up the phone!
I finally got to Heathrow meet and greet and managed to book with them at the airport for a higher price but they were courteous and very helpful.
After I booked Heathrow one I got a call from another mobile saying its the driver and that he is there to take the car, to which I told him that your colleague asked us to go f ourselves with no customer service I have already booked elsewhere as directed too. He just hung up too.. (btw I have call recordings for both these conversations)
Now, to me it seems the driver was sent so they don't have to refund the money too saying that they sent the driver and as its a small company operating from a mobile phone wont have call centre recording equipment to record calls at their end so they can get away with whatever they want.
Please Please Please stay away from this company at all costs! Its cheap for a reason. Look elsewhere as the voice over the phone said too. Listen to them in advance!

July 29, 2018

1

by Caroline Eggleston

the worst service ever. Kept waiting for 1.5 hours for car to be delivered

November 7, 2017

2

by Joe whybrow

Good value for money... if they got things right. On arrival we did as per instructions and went to short stay car park, followed signs for off airport parking and parked in row A. The chauffeur then finally arrived 15 minutes later after a few phone calls back and forth as she’d been inside getting a coffee. After getting annoyed “we weren’t where we were supposed to be” and hanging up on us she finally met us at the car. The first thing she said was that we had came to the wrong place so we now had to pay for the parking ticket... that’s 4 pounds so I’m guessing we’ve just paid for her coffee, as it’s not really our fault we’ve been sat waiting where we were directed to go. Anyway, no problem, let’s pay and get on our holiday!.. on return we were told to go to where we left the car originally and it would be 5-10 minutes. So we go there and wait 20 minutes... I then call them to ask where our car is and they tell me it’s been waiting for 20 minutes at the drop off zone! And nobody thought to call to let us know?! You really do need to make all instructions clearer. Change the instructions that you email to us and those that are on the internet. Please do feel free to email me and I will forward you the photos of the instructions we were provided. I hope that this feedback improves things for future customers as like I say, it really does seem good value for money.

October 30, 2017

5

by Dr G Mckenzie

Drop off and pick up was easy and friendly. Car was completely undamaged, and tracker shows it to have been driven sensibly. Very happy.