Returns Policy

We know that you will be pleased with your purchases from tssbalustradecentre.co.uk. However, there may be occasions when you will need to return items to us.

14 Day Money Back Guarantee – If you change your mind

If you have simply changed your mind about any item ordered and you wish to return it, no problem. You can do so provided you inform us of your decision within 14 days of receipt of the item. The item must not be used and must be ‘as new’ when returned to us. Once you’ve informed us that you wish to return goods, you have 28 calendar days to return it to us. Once the item is received at tssbalustradecentre.co.uk, we’ll issue a full refund for the product to your original payment method. Please note this policy has some limitations and does not apply to business customers. Business customers customers have 5 days to return an item as not required, providing it is unopened, and may be charged a restocking fee.

The following items are not eligible for return: incorrect glass panels due to customers error, products not in original packaging, damaged products, products not in a resalable condition.

Non Receipt Of Items

If you have not received your items you must let us know within 7 days from the estimated delivery date. Once we know you have not received your item we will investigate the matter fully both internally and with our carriers. Unfortunately we cannot investigate non receipt deliveries after this time has elapsed.

Returns using your own method of delivery

If you elect to return the defective product to us using your own method of delivery, we will refund up to £3.50 of the costs incurred by you. This will only be refunded upon the receipt of proof of the carriage costs.

Items Damaged in Transit

If any items were damaged in transit, we ask that you report it to us within 7 working days (please note that this is 48 hours for our business customers). If the items are visibly damaged on receipt, it’s best to sign the carrier’s delivery note accordingly. Items should be returned in their original packaging complete with all accessories and documentation. Once received back into our warehouse, we’ll issue a replacement or full refund to you via your original payment method and reimburse your reasonable return carriage costs.

Items Faulty on Arrival

If your items are faulty on arrival, you have 28 calendar days in which to inform us of the fault (please note that for our business customers, this is 14 calendar days). Items should be returned in their original packaging complete with all accessories and documentation. Once we have verified the fault, we’ll issue a replacement or full refund to you via your original payment method and reimburse your reasonable return carriage costs. We test returned items, and if a returned item is found not to be faulty by our technicians we will return the item to you, in this instance you will be liable for the return carriage.

Need to return an item?

You can request a return by contacting us on 01633 283283 or sales@tssbalustradecentre.co.uk