Trade Terms&colon;1&period; Payment&colon; T&sol;T&comma; L&sol;C2&period; Production lead time&colon; 3--15 days in general3&period; Sample can be delivered in 3 days4&period; Shipping freight are quoted under your requests5&period; Shipping port&colon; Shanghai&comma; Mainland China6&period; Discounts are offered based on total quantities

Q&A about our lights and company&colon;1&period;Q&colon; Which Chips and driver do you usually use &quest;A&colon; Bridgelux or Epistar LED&comma;Driver with PF>0&period;9 or Meanwell brand

2&period;Q&colon; Offer samples or not&quest;A&colon; Yes&period;

3&period;Q&colon; How about the delivery time&quest;A&colon; Usually&comma; 3-5 working days for the sample&comma;4-10 days for 500-2000 pieces&period;

4&period;Q&colon; Can you do FOB and accept L&sol;C&quest;A&colon; Both Yes

5&period;Q&colon; How many years about the warranty&quest;A&colon; 3 to 5 years

6&period;Q&colon; It's my first time to import products&comma; can you arrange all shipping for me&quest;A&colon; It's our pleasure&comma;we have the partner who can arrange all documents and shippment to you&period;

After-sale service&colon;What should I do if the lights have a quality problem&quest;

Step 1&colon;Takes the photos and explain the phenomemon We will work out the possible problems&period;Step 2&colon;We will offer the solution plan&comma;if failed&comma;send back the lights&period;Step 3&colon;We will test and repair themStep 4&colon;If failed to repair&comma;new tubes will be replaced&period;