No worries. As I have stated here before, I have moved my 274+ logins over to Chrome (and I'm not a Chrome fan) and have had no problems (what are you guys doing that IDS won't work for you on Chrome?). I have seen the value of NIS (now Norton Security, I guess) over the years as I've been on the computer when the firewall clamped down on attempted intrusions. IDS is a handy but secondary feature and it's nice to have but not the end of the world if it takes a while to reconfigure. Not many will agree with me on this but I've got bigger things to worry about than whining about getting a refund for some several months of perceived disinterest by Norton/Symantec. I'm sticking with you guys!

No worries. As I have stated here before, I have moved my 274+ logins over to Chrome (and I'm not a Chrome fan) and have had no problems (what are you guys doing that IDS won't work for you on Chrome?). I have seen the value of NIS (now Norton Security, I guess) over the years as I've been on the computer when the firewall clamped down on attempted intrusions. IDS is a handy but secondary feature and it's nice to have but not the end of the world if it takes a while to reconfigure. Not many will agree with me on this but I've got bigger things to worry about than whining about getting a refund for some several months of perceived disinterest by Norton/Symantec. I'm sticking with you guys!

Testing the opposition, it took four attempts to download it as if you made a change for any reason such as selecting the Custom install, or had to reboot, or uninstall a program it didn't like, like SpywareBlaster, it would download the entire download again !

It was a bitch to install and it takes 6 parts to uninstall, using their dedicated removal tool.

It also slowed my boot time dramatically and generally slowed things up, although they say it won't !

Never again. Try the opposition and you'll be grateful Norton is as user friendly as it is, because the others sure aren't.

"a better Norton Toolbar for the long-term" OR "a quick fix in the short-term" decision making is wrong. Normal company does "long-term" AND "short-term". I feel Norton is not what I loved. Sorry for my terrible English.

I have been using Norton for a number of years and have never had a virus attack or any other problem. That is the reason I use it, the added ID program is just a side benefit which I do use on chrome which works well, I'm sure Norton will fix it for Firefox. In the mean time I for one can wait for it on Firefox..

This is ridiculous. With the total SNAFU regarding 360 and Firefox, you expect some PR moves to repair the damage for their customers. NO. Instead, they just attempt to grab more renewals fees for a deeply flawed product. No more money from me. Webroot works on Firefox just fine.

sixsixeight is right. I've spend 36 years developing software and the only place I ever found that would take 9 months to write something this simple is the federal government. Maybe the IT staff are former government employees.

So you have reverse engineered the range of Norton Products and know exactly how they are constructed and how they interact with 5 generations of Windows installed on how many million different configurations of computer hardware?

They can't afford my price. Do you work for Norton? Seriously, Norton shouldn't have to reverse engineer their own products. They have the source code, or they should. As for 5 generations of Windows they could do what a number of other companies do. Code for the latest couple and tell the users of older versions it's just not feasible to support them. Microsoft itself only supports the latest versions. I'm not saying its going to be easy or can be done in a week but this has been a problem for several months already and they are saying an additional 9 months so they will have had about a year to do something. Some of their other programs work with Firefox so whats so different about identity safe? I think that since identity safe is not a bread and butter application they will fix it but it's not high on their priority list. If you or Norton can provide me with a more in depth explanation of the problems that prove I'm wrong I'll gladly admit it.

I don't think that March until August is 9 months ! You have turned around what Hugh has asked you. He didn't say that Norton had to reverse engineer the code. He said you must have reverse engineered the Norton product since you said it shouldn't take much time to create a toolbar which will work with Firefox, Chrome, IE, and Edge in all the versions of Microsoft and all the combinations of hardware and software. Remember it's going to work with Edge and that information hasn't come out yet so that has to be figured in also. Btw, Gurus do not work for Symantec. Please read that link again and see what Symantec is planning on doing. It's not just a Toolbar that will work with Firefox and it's not one that will work with just one version of Firefox either. It's going to be one Toolbar that will work with 4 different browsers.

Look at how long it has been taking Microsoft to come out with Edge and have that browser being able to do anything or interact with anything else.

You are correct, March to August isn't 9 months but the toolbar didn't stop working in March. It stopped last year. I applaud Norton for wanting to make the toolbar work with everything and maybe their intended enhancements will take till August or later but based on what I take away from the original post by the Admin I stand by my original opinion. If you or someone wants to provide an enhancement list or further explanation of what Norton intends to do I'll review it and if warranted I'll apologize but until then I think this conversation has run its course. It was an enlightening debate.

I am glad for a date, but this is unacceptable. We **PAY** for this, guys. I've had to use Chrome and IE for months and it has been extremely painful.

I've always given Norton/Symantec good reviews. Not anymore. You should have done a quick-and-dirty Firefox compatibility fix to get us through the gap, which will end up being nearly a year. Also, you had tons of notice that Firefox was changing. THIS COULD HAVE BEEN SEAMLESS. Exceedingly poor customer service to a loyal customer base.

You should have done a quick-and-dirty Firefox compatibility fix to get us through the gap, which will end up being nearly a year.

Sorry, I would not want to trust the passwords to my financial and other personal accounts to something that was done "quick-and-dirty." If push came to shove, I would use an alternative established password manager over something that had just been through a rush re-write. AVG has had a couple of problems with its browser plugins recently, which should remind us that this sort of software, done wrong, can be sort of a bad thing.

I have moved on. True-key works and McAfee is not the crap it used to be. I can put it on UNLIMITED number of devices (which I am at 12 already). Plus I am supporting my local economy...good luck everyone (and I mean that sincerely). I had been with Norton since about 1998-2000 (not sure).

I appreciate your Permalink subject to the misunderstanding that flo pointed out.

Code for the latest couple and tell the users of older versions it's just not feasible to support them.

Then you really would hear screams if you mean that literally and exclude Windows 7 from support.

I think that since identity safe is not a bread and butter application they will fix it but it's not high on their priority list.

As they say: "Your catastrophe is a minor problem; my minor problem is a catastrophe ...."

I don't use the Identity Safe or the toolbar.

But as you say every company - everyone -- has make choices on what to do next and has limited resources. While I have no inside knowledge of Norton's inside thinking on this, for me the overriding priority is the day to day protection from malware and for this they succeed extremely well. My computer works fine without the add-ons available in Norton Security that others have come to regard as essential.

If the solution really were simple I cannot imagine a single reason for Norton not to have resolved the problem since they gain no advantage from the present situation. In judging whether or not it is simple to solve one cannot ignore that Microsoft is continually changing the operating system and as for Firefox they seem to have slowed down at last or at least to have stopped announcing new versions at what seemed like ridiculous intervals.

As you should now realize since I am not Norton but a volunteer user like others here I'm not in a position to know what the exact problems are. What I write is based on what I believe is a logical analysis of the situation based on a working lifetime running a high tech innovative company and an education that combined science with philosophy and logic!

I'm equally sure that neither Norton nor any other similar company is going to detail the exact nature of problems since that involves valuable commercial information as you must surely know from your own experience.

Like so many others that have commented, I am a very long time Norton user. I recall that an earlier version of Norton had a feature that would automatically and safely clean the registry of old items that lingered after an application was removed. I always thought this was a great tool. In Norton Premier 360, this tool has been removed. The reason given was that it was essentially not something that was needed to be done. I occasionally review in regedit and find the registry has all kinds of now useless entries and it makes me nervous, although they do not seem to have a negative impact on Windows 7. With all the comments, above, now I'm wondering if this reflects the same situation - just not worth the time, money an effort to maintain this tool. I do rely completely on Identity Safe, having well over 300 entries. It's a real pain not having it. My Norton renewal recently came through at $97. I feel like I'm getting less for more. But, I have a feeling moving to another product would be more disruptive than to wait for Norton to fix Identity safe. How could I easily transfer 300+ entries? Sort of like being between a rock and a hard place.

earlier version of Norton had a feature that would automatically and safely clean the registry of old items

Note the deletion!

I've seen too many PCs reduced to doorstops through users "cleaning out all that useless stuff in the registry" Not even skilled technicians (including I suspect Microsoft staff!) know everything about the registry and how it works and with the millions of lines of entries in it the removal of a few here and there really is not going to have any beneficial effect.

If one has a specific problem and the knowledge to link it something in the registry then you may be qualified to go to work on editing the registry but you are an idiot if you do not first back up the registry as it is and make sure you can revert any changes you make.

On absolute negative of the Norton registry cleaner in Norton products is that it made no backups and provided no way to undo what it had done ......

If you really have a need for a cleanup tool then I find that the free CCleaner is excellent both at removing deleted and temporary files (although Windows itself does that automatically from time to time and with a couple of clicks whenever you want it to) including intelligent scan removal of cookies that the advertising sites love to place. It also has a registry cleaner but one that ask if you want to save a backup of what it changes AND lists in advance what it is going to do if you let it ....

But on the whole you are better off leaving well alone and if you have a problem and don't know what to do, ask someone who does!

Gee huwyngr - No need to be so gruff and offensive. I was merely pointing out that a longtime feature of Norton had been removed. If, as you claim, Registry Cleaner did not really serve any purpose than why did Norton spend the time and money to put it in to begin with?
I've been involved, at one level or another, of the computer industry since 1966. I do not have to be schooled in the proper precautions to take when dealing with an extremely critical piece of software and/or operating system. I have, in fact, made alterations to the registry when encountering problems with things like USB controllers. Always backing up the registry first, of course, making sure I could copy it back at the C: prompt if nothing else. And always after seeking professional advice from either the hardware manufacturer or Microsoft.
I agree with you completely, that removing no longer needed code in the registry is not really necessary as it does nothing in the way of efficiency. And, can potentially be dangerous. I do run Norton Live Update daily and run at least quick scan often. I also use Norton Backup to an external drive once a month. I use other Norton features periodically. So, I do still find the product a valuable tool even without Identity Safe.

It sounds like you have automatic renewal on your Norton product if you spent $ 97. for it. We often recommend to users to shop around for your Norton program. You can often find the same program much cheaper in other stores or other legitimate online locations. I just wanted to point out that you don't have to keep your product as auto-renewed unless you have some other important need to keep it that way. Thanks for your willingness to want to stay with Norton.

Firefox has it's own login manager built in. I have no idea about Chrome because I don't use it. But I'll assume Chrome has something similar because Mozilla and Google seem to copy each other with certain features.

As for IE, does anyone really use that unless it's a last resort website compatibility issue. Edge is still a shell of a browser no substance. The only way Edge will be better than IE is if they leave it and stop adding stuff to it. Or it'll become resource intense too like IE.

That's just my opinion. I know a lot of people will disagree. I really only use NTB to see if a page is secure or not. I'm sure that could be achieved without a toolbar.

No need to defend Symantec with regards to this post. I'm not attacking it.

As I have posted in the past FF is still changing the add-on rules and going to WebExtensions which is due for stable release with FF 48 due out in mid July. I believe this is what Norton is working on.

As I have posted in the past FF is still changing the add-on rules and going to WebExtensions which is due for stable release with FF 48 due out in mid July. I believe this is what Norton is working on.

August 2016...
Moving on to something else when my sub runs out, already found some good replacements which won't cost me a penny.
Kind of ironic that there are free alternatives that get the same job done as NIS, on top of that with a secure and working password manager.
And I have to agree with one of the earlier posters, Symantec does not have many good developers, probably most of them outsourced to companies in India or China.

I just wanted to answer the question of why use Firefox. I have Win 10 and have Edge, IE, Chrome and Firefox. Of course IDSafe is fine on IE and Chrome, so why do I still use Firefox? It is because of the ADD-ons and Extensions. The one Extension we can not live without is Print/Print Preview! This lets you re-size by percentage and more of any page. There are some that claim to do that in Chrome but they have to be a www page and will NOT work in GMAIL, etc.

I used to be on the TeamHP over on CompuServe -- equivalent of a Guru here -- and still do Printer and Hardware Support.

In my experience functions like this depend very much on the printer driver actually in use including whether it comes from the printer manufacturer or is the default driver built into Windows.

I do most of my work on Windows7 Home Premium 32 bit in the past with an HP LJ2200 laser printer and now with the HP Officejet Pro 8100 and I had/have Print Preview / Resize on both with IE11. The Windows Default driver for a device often lacks specific device features such as the mechanical buttons on the printer itself or even scanning on a multifunction device.

But note it can depend on how the IE itself is set up since I have two active desktops -- Mine and My Wife's. I see a Print and a Print Preview button on myCommand Bar but the Command Bar is not set to show on My Wife's desktop so she does not have those commands available.

(Right Mouse Click on the top bar and select Command Bar if you don't see the Command Bar. If Print/Print Preview do not show then right mouse click on the Command Bar itself and select Customize > Add or remove commands.

But it seems that the print/print preview in the firefox addon is the only one that works for us. I will look at what you had said re IE. I did add the bar, but my wife is still on XP, so am not sure it is available for her.

I appreciate the explanation. However it seriously took way to long for it to come. for years Norton Identity safe on Firefox has been the only reason I keep choosing Norton over my company sponsored AV. And in response to your ending, I probably wont be sticking around.

I use Firefox and only Firefox. I would love use Chrome more however Firefox has too many useful extensions and toolbars I cant find elsewhere. This laps in functionality has got me looking for other password programs with better compatibility. When I find one I'm gone.

Following the recent announcement that the Norton Toolbar is now going to be rewritten and will not be available until around Aug 2016 what is the status of the existing Phase 1 Norton Toolbar for Firefox?

- Is it now being abandoned?

- Will it support future versions of Firefox until the rewritten Norton Toolbar arrives?

- Is there now no prospect of the known problems with the Phase 1 Toolbar being fixed?

The problems were first reported back in Nov 2015 so having to keep working around these problems (e.g. by opening additional Firefox windows) until Aug 2016 (or later...) would be annoying.

It's time for me to renewal my anti-virus. I been stuck on Firefox 40.0.3 waiting on a Norton to fix its toolbar. Now its going to be over a year until they do. I am also a IT professional. I do in home tech support and I usually recommend Norton to my clients but I can no longer do that. I now need to find a new one for me and my clients. Way to go Norton, you found another way to shot yourself in the foot again. Losing clients and developing a bad reputation is what you do best.

johni12 - I have similar feelings, as I have posted before. I renewed my Norton Subscription a while before their announcement that ID safe would not be up and running in Firefox until August. I do understand their complaint that changes in different browsers are forcing them to rewrite code they did not expect to do. As an 'old time' IT guy, I can relate to their difficulty, even though it causes so much pain for so many. I am sure, like so many others, I am faced with the issue of how to handle the situation. Use an alternate browser of figure out a way to import over 300 user ID/passwords into another software package. I know you can save ID safe entries in formats like those of a spreadsheet. Does anyone know how they might be uploaded into something else? Seriously, I have my doubts that this is at all possible. So for me, it's just time to suck it up and wait.

FYI, you cannot have both Norton Security, NIS, or N360 installed as well as the Identity Safe Stand-alone[IDSS]. You can only install IDSS if you use another security application, or perhaps with Norton Antivirus.

I tested LastPass and, after a bit of work on the CVS file found that it does work. My concern is security. I discovered that even after I uninstalled the program, I was able to login and all my information was still available. I understand it is protected by my user ID and password, but is that enough?. I always felt my information was safe with Norton, but I have no idea how secure LastPass is. In fact, on their own sight, they admitted that last June they had a security breach. You can read about it here -