Orbi refuses to change status for blocked devices

I have the latest firmware for RBR50 and RBS50 and generally everything seems to work as well as could be expected, except for two of three new devices I've added to the network over the past two days. After disabling Access Control (to make the initial connection process a bit easier) and then re-enabling it, two of the three devices I've added continue to be blocked. Neither the admin console, nor the Orbi app seem to be able to unblock these devices, or, in some cases the status will change to allowed and then revert back to blocked.

Re: Orbi refuses to change status for blocked devices

I use FF most of the time. Just for kicks, I loaded the admin console with IE 11 and re-enabled Access Control (which I had disabled overnight).

The new WyzeCam says allowed (I did not change it), but I'm not sure I believe the router will keep the setting as it seems like it flipped over this past weekend.

The second outlet is still blocked and will not change to allowed. Again, it has a weak signal, yet it is otherwise connected if I disable Access Control. If I attempt to recitfy the situation via the Orbi app, it gives me a message about "try again later" and last night I tried it several times in a row and it actually caused the router to reset or something similar...I lost all connectivity for a few minutes.

I probably have to disable Access Control for now, but I dislike that solution. Perhaps a fix in the next Firmware update is in order?

Re: Orbi refuses to change status for blocked devices

I will also say that the names of some of the allowed devices (no changes to those) seem to change. For example, multiple Sonos speakers that usually say "SONOSZP" now reflect different names, two of which say "Unknown." Not sure what's happened with the allowed device list, but there seems to be a bug.

Re: Orbi refuses to change status for blocked devices

I use FF most of the time. Just for kicks, I loaded the admin console with IE 11 and re-enabled Access Control (which I had disabled overnight).

The new WyzeCam says allowed (I did not change it), but I'm not sure I believe the router will keep the setting as it seems like it flipped over this past weekend.

The second outlet is still blocked and will not change to allowed. Again, it has a weak signal, yet it is otherwise connected if I disable Access Control. If I attempt to recitfy the situation via the Orbi app, it gives me a message about "try again later" and last night I tried it several times in a row and it actually caused the router to reset or something similar...I lost all connectivity for a few minutes.

I probably have to disable Access Control for now, but I dislike that solution. Perhaps a fix in the next Firmware update is in order?

Re: Orbi refuses to change status for blocked devices

Hi.

I don't know if this will be useful to you or not, but I had a similar issue with two new units I added to my R7800 router showing as BLOCKED when the Access Control system was switched on. I selected the items individually, clicked ALLOW and it did not make a single bit of difference.

If this sounds like the same problem, the 'solution' I found was to manually add the devices to the list of units not connected to the router at that current time (the middle list on my screen). I had to type the MAC addresses in manually (though didn't have to use the : symbols as it populated them in the end), but once I had put the full 12 chars and a name in, the BLOCKED units 'magically' turned to ALLOWED ... right in front of my eyes :-).

Seems to be a 'work around' that solved my problem so I hope it helps you with yours :-).