Adding a new user profile with the same name as an existing user

If a school needs to add a new user profile for a person who has the same name as an existing user then the school will need to create a user and then go to User matching to connect the profiles.

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Number:23829

Products:

Core

In order for this user to get updated we to do a full sync. Once the school has created the new user and matched them to connect the profiles, then the school can contact Support to request a full sync to be done.