Of course, I don’t mean to say that we should never be sceptical. Rather, sometimes we just have acknowledge reality: there is no magic to make a red line with a green marker. The role of the expert is to clarify reality to others through their knowledge and experience.

When I am doing CSM and CSPO training, I often am faced with people who want to know how to make high-performance teams with distributed team members. They are often looking for some sort of magical solution. This is an example of not being willing to face the reality that distance makes communication slower, less effective, and less likely to happen at all.

I’m sure all of you have interesting experiences of being the expert in something and your audience pushing you to find the magical solution… share your stories in the comments please!

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