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The expected high level of cleanliness that you can expect from any Marriott hotel.

The standard rooms in this hotel are equipped with a shower stall -- no bath tub.

Many reader comments indicate very long waits to reach the front desk via telephone. I agree.

The hotel's location on Price Road is also a factor. First, the constant traffic is present if your room faces Price Road that runs by the front of the hotel. The back side of the hotel seems a whole lot quieter.

Price Road is a also a factor because of access from the opposite (northbound) side of the street. A concrete divider prevents you from making a left turn into the hotel parking lot when heading south-to-north so you can continue 1000 yards past the hotel (which will be on your left) to a ramp for traffic that's continuing north on Price Road. And be sure not to be in the extreme left lanes or you'll end up on the 101 Freeway headed further north (parallel to Price Road) and also be sure not to end up taking a right or left turn which will put you on the 202 freeway headed east or west. So on Price Road you'll "exit" up a ramp (as if to continue further north on Price Road) and at the first traffic light you have to turn left, then turn left again at another traffic light, and then you'll be headed south on Price Road headed, back toward the hotel, with the driveway on your right.

Yet another potential noise factor is that if the person in the room above you is taking a shower, you are going to hear this loud and clear unless you've kept the door to your own bathroom closed.

Room Tip: Avoid the Price Road side (front of the hotel) as the road traffic is constant.

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Stayed November 2013, traveled on business

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CYFFIFashionCenterGM, General Manager at Courtyard Phoenix Chandler/Fashion Center, responded to this review,
November 27, 2013

DolphinD,We appreciate you taking the time to give us your feedback, and hope that you enjoyed your stay with us. Although most of our rooms have a stand-in shower, we do a have a few rooms with tubs, which can be provided upon request. As far as the wait to reach the front desk, that is something that will be adressed and improved. Thank you again, we hope to see you again on a future trip to the Chandler area!Best Regards,

DJ KoonerGeneral Manager

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This is a nice Courtyard. Very convenient to several freeways. Try to get a room facing away from Price Road, there is always construction and it starts early. For Marriott Gold members who are used to free breakfast at Courtyard Hotels, you are sent to the adjoining Fairfield Inn for their breakfast. It is OK but a step down from what I expect in a Courtyard restaurant. The service and treatment was good.

Room Tip: Get a room on the north side. The south looking over Price Road is very noisy.

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Stayed November 2013, traveled on business

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CYFFIFashionCenterGM, General Manager at Courtyard Phoenix Chandler/Fashion Center, responded to this review,
November 27, 2013

slashby,Thank you for taking the time to give us your feedback. We hope that you enjoyed the rest of your stay despite the ongoing construction, and we hope to see you on your next trip to the Chandler area.Sincerely,

DJ KoonerGeneral Manager

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Yes, I'm addicted to my Marriott points, so my goal for any business travel is always to stay at a Marriott brand hotel. And as you know, not all Marriotts are created equal. This Courtyard is fantastic. The rooms are well-appointed and recently renovated. The staff is very welcoming. The lobby is vibrant, and two of the nights that I was there, they even had live music - local musicians, who were actually really good!

Stayed April 2013, traveled on business

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CYFFIFashionCenterGM, General Manager at Courtyard Phoenix Chandler/Fashion Center, responded to this review,
November 6, 2013

Jen H,Thank you so much for your positive feedback, we're very happy to hear that our hotel and staff met your needs during your stay. We look forward to seeing you on your next business trip to Chandler!Sincerely,

DJ KoonerGeneral Manager

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It was clean and ordinary.. nothing to make a particular happy mention of. It sure was not nice that one had to call guest services multiple times before getting a response. Considering all it has is a simple bistro, food is an issue unless you are driving or willing to phone order for delivery from any nearby place. Do not see any particular reason for recommending the place

Stayed August 2013, traveled on business

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CYFFIFashionCenterGM, General Manager at Courtyard Phoenix Chandler/Fashion Center, responded to this review,
September 1, 2013

anrao,Thank you for taking the time to share your feedback with us. I'm sorry to hear that your stay was not anything special. We will address the issue of not being able to get ahold of guest servies, and as far as dining goes, we do have a complimentary shuttle available daily that is more than happy to take guests to the nearby restaurants at our local mall, as well as pick them up. We strive to make each guest's stay comfortable and memorable, and I hope the next time you are visiting the Chandler area you stay with us again so that we may do the same for you!Thank you,

DJ KoonerGeneral Manager

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Cheap hotel, 93 USD per night with the AAA discount for less than a year old courtyard (not a Fairfield) sounded promising; unfortunately the sleeping experience was below acceptable. The mattress was of very poor quality that in less than a year of uses it lost its purpose; comfort. Bathroom shower are very weak, towels are harsh and overused (poor quality). Air condition, individual units, are noisy... for a new hotel, you expect a central ac. So, I guess you get what you pay for.

This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

CYFFIFashionCenterGM, General Manager at Courtyard Phoenix Chandler/Fashion Center, responded to this review,
July 31, 2013

TOURtheWORLDMexPal,I'm very sorry to hear that you did not fully enjoy your stay. We really appreciate you taking the time to give us your feedback and bringing these issues to our attention. Our housekeeping staff has been notified, and we are working to prevent issues like these from happening in the future. I hope that you are willing to give us another chance next time you visit the Chandler area!Thank you,

DJ KoonerGeneral Manager

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I liked the location because it is by the highway but out of the city's hustle and bustle. They recently started Tuesday evening happy hour at the lobby with love singers. Occasionally, when the wind blows the wrong way, you get the smell from the nearby dairy farm.

Get rooms facing the dessert at the back because the road can be noisy in the morning.

Stayed July 2013

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CYFFIFashionCenterGM, General Manager at Courtyard Phoenix Chandler/Fashion Center, responded to this review,
July 25, 2013

Ho S,We're very happy to be your 'go-to' hotel in Chandler, and we look forward to providing you with great service during your future stays with us! Thank you for taking the time to give us your feedback, we look forward to seeing you next time!Best Regards,

Hunter CarmichaelGeneral Manager

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Check in was fast and friendly. I was even given a hand-written welcome card. MOdern lobby and rooms. The room and bathroom seemed to be a little better than other Courtyards in terms of size & decor. It was clean and quiet. They served Starbucks coffee 24 hours a day. Service was excellent; front desk was helpful in suggesting restaurants, and the bistro attendant was very friendly and helpful. Not much nearby in walking distance though. I would definitely stay here again. I even liked the 'departure' email that I got after check-out.

Stayed July 2013, traveled on business

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CYFFIFashionCenterGM, General Manager at Courtyard Phoenix Chandler/Fashion Center, responded to this review,
July 25, 2013

EfficientTraveler,Thank you so much for your positive feedback! We're very happy to hear that you enjoyed your stay with us, and that our staff was able to accommodate your needs! We look forward to seeing you the next time you visit the Chandler area!Sincerely,

Hunter CarmichaelGeneral Manager

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The Courtyard Phoenix Chandler hotel located off Highway 202 just 20 minutes from downtown via I-10 offers thoughtful amenities for the busy, tech-savvy traveler. Our state-of-the-art lobby features individual media pods, free WiFi and interactive GoBoard(R) for the most up-to-minute news, traffic & weather. Business travelers and vacationing families love our hotel rooms with free WiFi and flat-screen TVs. Some rooms even offer mountain views. When you stay with us, you'll enjoy healthy meal options at our onsite Bistro serving breakfast with Starbucks(R) coffee and dinner with bar service. The most convenient of Chandler hotels, we're minutes from Chandler Mall and offer a free shuttle service to the mall and nearby corporations (7am-10pm). After a busy day in the Phoenix area, take advantage of our fitness center, outdoor pool & patio with fire pit. With rates typically lower than downtown options and close proximity to Fashion Center, Diablo Stadium and Phoenix Raceway, we're the top choice of Chandler hotels....more less

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Courtyard Phoenix Chandler / Fashion Hotel Chandler

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