Why have I received multiple confirmation emails?

Sometimes, when making an order through our online store, our primary warehouse isn’t able to fulfill your order completely.

When this happens - your order then becomes what we call a split order. This means an order that has over 2 units can sometimes be split between our numerous warehouses around Australia so we can fulfill your order 100%.

If your order has more than 2 items and you only receive part of it in your first package, it is more than likely your order has been split and we have had to send out the rest of your order from a different location.

If you're still unsure or feel like it's been quite some time between these deliveries please feel free to drop us an email.