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Non-Discrimination Notice and Language Assistance Services

Blue Cross and Blue Shield Association ("BCBSA") is an Illinois not-for-profit corporation and an association of independent, locally operated BlueCross and/or BlueShield Plans (each, a "Local Blue Plan"). BCBSA is not an insurance company. Each Local Blue Plan, acting as an independent entity, determines its own medical and insurance policies, benefits and coverage determinations, and claims decisions.

Discrimination is Against the Law

BCBSA complies with applicable Federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability or sex. BCBSA does not exclude people or treat them differently because of race, color, national origin, age, disability or sex.

Your Local Blue Plan provides free aids and services to people with disabilities to communicate effectively with them, such as qualified sign language interpreters and written information in other formats (large print, audio, accessible electronic formats, other formats). Your Local Blue Plan also provides free language services to people whose primary language is not English, such as qualified interpreters and information written in other languages.

If you need these services, call your Local Blue Plan’s Customer Service number on the back of your card.

If you believe you have not been provided these services or discriminated against in another way on one of the bases protected by Section 1557, you may file a civil rights complaint with the U.S. Department of Health and Human Services, Office for Civil Rights by mail, telephone, or email.

Note: The languages listed above are identified by HHS as the top 15 languages spoken by individuals with Limited English Proficiency (LEP) nationally. Please contact your Local Blue Plan for a list of language services available in your area.