Corporate Advocacy Program: The best way to manage and repair your business reputation. Hiding negative complaints is only a Band-Aid. Consumers want to see how businesses take care of business. All businesses will get complaints. How those businesses take care of those complaints is what separates good businesses from bad businesses.

This company claims to be a timeshare rental company but they are really trying to sell more points via a partner. They require a minimum of million points which very people are own. According to them, they have been in business for three years. BBB only shows one month and according to them this is because they recently changed their name from something that contained the term with 'bid'. (Refused to give me the previous name). They claim not to charge anything for rentals but the $30,000 I would need to give their "partner" to acquire the 1.4 million points will more than make up for that. They told me that unless I bought more points there is nothing they can do to help me.

Corporate Advocacy Program: The best way to manage and repair your business reputation. Hiding negative complaints is only a Band-Aid. Consumers want to see how businesses take care of business. All businesses will get complaints. How those businesses take care of those complaints is what separates good businesses from bad businesses.

AUTHOR: TM - (United States of America)

SUBMITTED: Tuesday, May 29, 2012

POSTED: Tuesday, May 29, 2012

Following this post the Senior Client Relations Manager contacted me to find out what happened to make me write these statements. He informed me that the information given by the people I spoke with was incorrect as a result of dealing with a new sales associate and a manager that was not having a great day. He stated that "We don't have any minimum point requirements and have many clients who never bought additional points before working with us actually, however, we definitely like for our clients to have enough for a self-sufficient ownership since that is what we market ourselves as providing to our clients. The number of necessary points to have a self-sufficient ownership is different from client to client though based on several factors like: their current level of ownership, their current maintenance fees, how many weeks they vacation each year, how much they spend on other travel expenses like airfare/car rental, etc." As stated before for us that number turned out to be at least a million points (we would like to vacation 2 weeks a year) and thus would require us to purchase more points.

He also pointed out that the BBB does reflect that they have been in business since 2008 and it is easy to get the BBB accreditation date confused with the business start date which is located at the bottom of the screen. I checked out the website again, and it does in fact show an older start date then I previously stated, so I do want to correct that. I am assuming this includes the time with the previous company, but I may be wrong. However, I still was not given the name of the previous company due to "legal, or business" reasons.

Corporate Advocacy Program: The best way to manage and repair your business reputation. Hiding negative complaints is only a Band-Aid. Consumers want to see how businesses take care of business. All businesses will get complaints. How those businesses take care of those complaints is what separates good businesses from bad businesses.