The Level 3 Retail Apprenticeship is aimed at individuals who, as Retail Team Leaders, are a critical support to managers, need to deliver exceptional customer service and a positive experience to customers, and may have to deputise for managers in their absence.

The Level 2 Retail Apprenticeship is aimed at individuals who are working in a general Sales Assistant or Sales Operative role within a retail environment, as well as for people in more specialised roles. It is designed to develop skills within the retail sector.

Independent Training Services Ltd (ITS Ltd), a registered charity and company limited by guarantee, which is registered in England & Wales under company number 4274770 and charity registration number 1091711