If you need support from Yola please contact us via support@yola.com or make use of our live chat service! We are working on a new approach to community-based support and during this transition period we are not adding any new threads to this forum. Many thanks to everyone who has participated over the years and we look forward to unveiling a new peer-to-peer support system soon!

Sounds like you really want one! :) I don't know if it is even possible anymore for new sites to be able to have .synthasite.com domains even if you pay them. An employee will have more information about that.

Also, the reason why they aren't converting the current .synthasite.com ones is because those ones were registered back when Yola was called SynthaSite.

When we changed our name from SynthaSite to Yola, we changed our subdomain so that all newly published sites would use yolasite.com. However, we allowed existing synthasite.com users to retain their subdomain or change voluntarily. Obviously it would be unfair to force users to change existing domains, but we also cannot continue offering both options for new publishers as this would create a great deal of technical overhead. Ideally we would like people to only use free subdomains while they are developing their sites and then upgrade to a custom domain as this is more professional and helps with search engine ranking.

If you're interested in getting a custom domain, we would like to assist with this. Could you please email support@yola.com, ATTN: Sanja.