My services…

Most organisations understand that their existing customers are their best prospects. It’s surprising, then, how so few take the trouble to stay in close contact with those customers. It may be the scarcity of experienced in-house resources or simply lack of focus that leads organisations to neglect their existing customers.

I can take up the slack. I help with lead generation and communications programmes that not only enable you to acquire new customers but to retain and upgrade them as well. Typical methodologies include:

Design and development of rules-based systems for customer relationship management and/or contact management and supporting processes