The challenge of introducing an ergonomics programme into a diverse and
relatively loosely-structured corporation is considered. A programme based on a
defined multi-step problem-solving process was developed and implemented. An
audit of this programme was undertaken in nine divisions, covering each division
headquarters and 157 workplaces in 11 plants. From the audit a set of future
needs was derived, with changes in the organization, the ergonomic analysis
methods, and the specification of solutions.