February 28, 2018

If you need support please email it.helpdesk@essex.ac.uk instead of phoning or visiting the IT Helpdesk. Telephones and answerphone messages will still be monitored but there may be a delay in our reply.

Don’t forget you can also check our website and knowledge base for service information and answers to frequently asked questions.

February 27, 2018

Resolved: This issue has now been resolved. If you are still experiencing connection problems please contact the IT Helpdesk (desk@essex.ac.uk)

Some users may be experiencing issues trying to connect to their office desktop PC and/or other resources on the campus network when connecting via the University VPN service. We are currently looking into this issue and will post an update as soon as possible.