Salle(s) de bain

Règlement intérieur

6 Appréciations

Great location and decor but musky smell and HVAC not working

2/5

Date du séjour Jun 2019

erica g.

The home is in a great location in Sea Pines, comfortable furniture and kitchen. However, there is a strong musky smell in the home. Cob webs and dust were in all the hard to reach places and the ducts and vents were covered with dust and mold (we cleaned The ones we could reach). The HVAC went up to 80° by noon with humidity of 70-80% and started to drop after 10pm. We were more comfortable outside than inside during the day. Low air quality for anyone with allergies, asthma, or lung illnesses. After two days we had to move and the management company made us pay more to move.

Home was nice, maintenence protocal needs reviewing.

3/5

Date du séjour Oct 2017

Rodriquez F.

My wife and kids arrived a day before I did, so I was not there the first night of the stay. The home is beautifully done. Upon my arrival, early the following morning, I was greeted by a maintenance person who said he was coming to fix a broken closet. Fine, I had just arrived, so ok. After a long drive I decided to take a nap before seeing the island. A few hours later another guy knocks on the door, wakes me up, talking bout he is coming to check the light bulbs. Now, he comes in and begins to question my entire family, "what are yall cooking" are you checking in or checking out" he goes upstairs and ask my minor son "what are you doing?" asks my wife "what are you cooking" at this point I am in the bed half sleep, but I am listening through the door. I get up and he tries to come in the room and I say I am in the bathroom. When I exit he asks "Is it safe to go in there?" It really took all I had in me to remain an adult and not cuss him out and send him on his way. This was far beyond professional and in my opinion, far beyond the scope of what his job was. We travel all the time and have stayed in some of the best places, but I have NEVER experienced this type of foolery in all my years of travel. If this is the type of persons that are employed, then we will never ever stay in this place again. This went far beyond the realm of professionalism and excellence that we expected from this resort stay. Our only other issue was trying to keep the lizards out the house, but understandably that may not be at all completely possible.

Beautiful view of lagoon

4/5

Date du séjour Aug 2017

Corey S.

Overall it was very nice. Great view of lagoon. Only significant issue was with the dryer, it was so loud and noisy we did not use it. Everything else was as advertised. Pillows could use an upgrade. Pool was nice and clean.

Publiée le Aug 28, 2017

Réponse du propriétaire:

Thank you for taking the time to review your stay with us on Hilton Head Island. We are thrilled to hear that you enjoyed the place and our wonderful island. As our properties are individually owned, we will be passing along your comments to the owner so they can consider it in any future plans they may have with enhancing the property. The Property Manager is also working with the homeowner and encouraging them to do further upgrades on the home. We value all of the comments we receive for we are always working to be the best we can be. Thank you again for the review. We hope you stay with us again on your next vacation to Hilton Head Island!

house was nice but needed some small repairs inside

4/5

Date du séjour Sep 2016

Jeff L.

house was very clean and well set up for our stay..there were some very minor small problems but they really did not effect our stay. The microwave was shorted out and would not work, the shower door handle in the master bath was very loose , and the clothes dryer was squ cky , if you stopped it to add or remove some clothes it would not restart for about 10 min. area was nice but for an out of towner ...a person could get lost easy ....Overall we had a great time....if we ever have the chance we will return....thank you

Publiée le Oct 9, 2016

Réponse du propriétaire:

Thank you for taking the time to provide us with your feedback. We appreciate you bringing these items to our attention and truly apologize that we missed the mark to make your stay flawless.

Since your departure, we have replaced the shower door handle in the master bedroom and repaired the microwave for future guests. We are truly sorry for an inconvenience this may have cause on your recent vacation to Hilton Head Island.

Your comments are important to us and we hope that we will have the opportunity to provide a much better experience on your next visit to Hilton Head Island.

Vacation made great!

5/5

Date du séjour Jul 2016

First time visiting HHI family of 8Kentucky

Perfect location for a nice short bike ride to the beach! Very clean and nicely furnished!! First time visiting Hilton head island and our family of 8 had a wonderful time and couldn't picked a better place to stay. Only negative thing I can say is dryer quit and contacted the desk st Wyndham was informed someone would call us back and if unable to come out to maintaince we would be given more towels/wash cloths. No one every called but luckily we figured out the correct way of operating dryer!!! If you have a load of laundry in you can not stop it without literally manually turning knob to off, if you only open door dryer will not restart until cooled. Other then that absolutely no complaints we are already discussing next year plans for returning!! 🙂