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Topaz Studio File Logging

Requires Topaz Studio 1.8

Purpose

Some problems are tough to solve. Occasionally we need more information from you than a conversation can provide us, so we have added a feature to Topaz Studio to help things along. Starting with Topaz Studio 1.8, you will find a new option available to you in the Help menu, referred to as File Logging. This feature will write log files to your hard drive, in an effort to better understand complicated problems that can occur from time to time.

How to use File Logging

Enable File Logging

1. Select Help → Enable File Logging

Mac

Windows

2. Confirm You Are Enabling Logging

Mac

Windows

Disable File Logging

1. Select Help → Disable File Logging

Mac

Windows

2. Confirm Logging is Disabled

Mac

Windows

File logging will collect raw data output from your Topaz Studio application, only, to help us solve difficult problems. By default, logging is disabled, and we do not collect any personally identifiable information in the logs. We are simply looking to make Topaz Studio better!

Submitting Collected Logs

As noted in the dialog boxes shown above, we don't actually get to see these logs until you send them to us. This means you need to do a little bit more to get the information we need, into our hands.

Locating the Logs

Once you enable file logging, Topaz Studio will begin the log process on the next launch. You will find that two files are created, separately. This split was necessary, and the logs will eventually cap at a maximum count of 90 total log files (30 instances, up to 3 log files per instance). The logs are created each time the application launches and are concluded when the application closes. This will help you find the logs we need, when you run into a problem we're trying to solve. Below, we show you the folder where these log files reside.

Mac

/Applications/Topaz Studio/Logs/

Windows

Now that you have found the folder where the logs reside, you will want to grab the most relevant log files, so we can focus our efforts on the problem we're troubleshooting. The easiest way to know if you're grabbing the correct logs is to check the date in the log file name, as shown below:

Hover for info2018-03-12-09-59-38-Main.tzlog

In this file name, you can see that the log was created on March 12, 2018, at 9:59am. The log file also tells us what is being logged. In the example above, Main indicates the main Topaz Studio application is being logged. Other logs that can be produced include QML logs. We can use this information to pair the logs with the exact time and date that an issue occurred. Sending us the logs that were generated when a problem occurred, is the best way to use this feature.

Preparing for Upload

We ask that you compress (.zip) your files, before sending them to us. This will make it easier for you to upload them, and make it easier for us to keep track of incidents. Once you have compressed your log files, upload them to us, using the link below. If you need help compressing the log files, here are some steps to follow:

Right click (or press and hold, for tablets) on the log files, then select Send to → Compressed (zipped) folder

Find the newly created .zip archive in the same directory.

Send the Logs to Us

Now that you have located your logs, compressed the log files that we need, and are ready to send them to us, we can go ahead and upload. Use the button below to upload the log files directly to Topaz Labs.