Joining the dots and connecting with customers

Experian ran its first Credit Risk Summit in the autumn of 2008. It’s fair to say that our industry has been on an incredible journey since then.

There was still a great deal of uncertainty when we came together a year ago, albeit counterpointed by a huge amount of activity from creditors looking for growth, and lots of interest in data and analytics to underpin it.

The consensus at our most recent Summit in October was that it has become increasingly important for the financial services and wider credit community, as well as the ecosystem that supports it, to better connect with customers.

Connecting with customers is all about improving understanding, and putting them at the centre of our businesses. This is vital to build products that people want to use, to demonstrate that we understand our end users and have their best interests at heart.

It seems at times as though the only thing changing as quickly as the data landscape is the customer. Their behaviour is becoming ever more complex.

Experian continues to invest heavily in new data sources, as well as tools to blend and interrogate them, in order to improve our understanding of your customers. This insight is helping lenders to join the dots, the crucial first step in our shared mission to delight customers at every stage possible.

Paul Vescovi

Managing Director, Credit Services UK&I

Paul Vescovi commenced as Managing Director of Experian’s UK&I Credit Services business in March 2011 after spending 4 years as Country Manager for Experian Australia & New Zealand. Previous to his Experian role, Paul spent 5 years as a General Manager at Alinta (an Australian electricity, gas and water infrastructure company) and 8 years at PricewaterhouseCoopers Consulting which included overseas assignments in the US for 1 year, China for 4 years and Japan for 2 years.

Experian Ltd is authorised and regulated by the Financial Conduct Authority. Experian Ltd is registered in England and Wales under company registration number 653331.
Registered office address: The Sir John Peace Building, Experian Way, NG2 Business Park, Nottingham NG80 1ZZ.