\015\012Let’s now try Windows Update again and see if the issue has been\015\012resolved. If the issue persists, please collect the following\015\012information for further research.

\015\012How to capture a screenshot\015\012=================\015\0121. Press the Print Screen key (PrtScn) on your keyboard.\015\0122. Click the "Start" Button, type "mspaint" in the Search Bar and Press Enter.\015\0123. In the Paint program, click the "Edit" menu, click "Paste". Then click the "File" menu, and click "Save".\015\0124. The "Save As" dialogue box will appear. Type a file name in the "File name:" box, for example: "screenshot".\015\0125. Make sure "JPEG (*.JPG;*.JPEG;*.JPE;*.JFIF)" is selected in the\015\012"Save as type" box, click "Desktop" on the left pane and then click\015\012"Save".

\015\012How to collect the System Information\015\012=============================\015\012The System Information can provide us with more information about the\015\012current status of the system. I would like to check it for you. Please\015\012send it to me using the following steps:

\015\0121. Click the "Start" Button, type "MSINFO32" in the Search Bar and press Enter to start System Information.\015\0122. On the popup window, on the menu bar, click "File", and click\015\012"Save", type a file name and then choose NFO as "Save as type", click\015\012"Desktop" on the left pane, and click "Save".

\015\012Please send it as an attachment to [email protected].\015\012If the file is too large to be sent, please right-click on the exported\015\012file, choose "Send To" -> "Compressed (zipped) Folder", and then\015\012send the zip file to [email protected] for further research.

\015\012How to collect the WindowsUpdate.log file\015\012================================\015\0121. Click the "Start" Button, type "WindowsUpdate.log" (without the\015\012quotes) in the Search Bar and Press Enter. We will see a file named\015\012"WindowsUpdate.log"\015\0122. Now click on the "File" menu and then click on the "Save As".\015\0123. From the left panel, click "Desktop" and click the "Save" button.

\015\012The file will be saved to your Desktop. Please send the file as an attachment in an email to [email protected].

\015\012Note: When attaching files to emails, the process will vary depending\015\012on the email application being used. While you are composing the email,\015\012most applications will provide you with either an "Attach" button or\015\012Paper Clip Icon to click in order to attach a file. After clicking this\015\012button/icon you must browse to the file you wish to attach and select\015\012it by either double clicking it or clicking it once and then clicking\015\012on the "Attach" button. Be careful and do exactly by this manual, or if you are not able to do that maybe call someone who will know that.

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Start your question with What, Why, How, When, etc. and end with a "?"