Dispute Transaction

To dispute a transaction, please download and complete the Dispute Form.

If you wish to dispute a transaction on your card account, you should always first try to resolve your dispute with the merchant. If that doesn't work, click here to download a Cardholder Dispute Form.

Please complete and mail or fax a copy of this form along with any supporting documentation to:

You are confident there are charges on your card account that you, an additional cardholder or authorized user, do not recognize. Note: Business establishments may use their corporate name and/or address, which can be different from their public name and/or address.

You are expecting a credit.

You never received a credit for merchandise and/or service. You may be asked to provide a credit slip and/or proof of return. Note: A merchant has 30 days from the date of return to post a credit to your card account.

You were charged for a cancelled transaction.

You cancelled a reservation, transaction, or recurring transaction and your card account has been charged. No credits have been applied. Note: A cancelled recurring transaction may only be disputed if it has posted to your card account after the cancellation date.

You haven't received service/merchandise.

You ordered a service or merchandise that was never rendered/delivered, but your card account was charged.

You received time/date sensitive service/merchandise too late.

You ordered a service or merchandise for a specific time/date and it was delivered after that time/date, which was too late for its intended purpose.

You are dissatisfied with the quality of the service or merchandise received. Note: You may be required to provide supporting documentation as to the nature of the quality of the service or merchandise.

You paid for the service or merchandise by other means.

You used your Prepaid Card account as a guarantee and subsequently used another form of payment, but your Prepaid Card account was charged. Note: You may be required to provide supporting documentation to show your other means of payment.

You never authorized the charge.

You are confident there are charges on your card account that you, an additional cardholder or authorized user, did not authorize. Note: Business establishments may use their corporate name and/or address, which can be different from their public name and/or address.