Support Policy

When we provide Support

1.1 We only provide our themes related or presale support. Help for all our themes is conducted through the help forum. If you encounter any problems or have questions once you purchased the theme feel free to drop us a notice at http://help.olegnax.com

1.2 Please Note: We may request you to e-mail us your login details when needed. But, please, do NOT send your login details to any other emails except mail@olegnax.com
Also DO NOT post your login details in posts and comments in our forum.

1.3 We only cover support for our themes, and can’t provide general WordPress support that isn’t related to our themes.
For general WordPress support you will have to use www.wordpress.org/support.

1.5 We understand that there is a fine line between what is considered support & modifications. We will try help you with any type of query (support or modification), but we can’t provide extensive help in terms of modifications. Technical support takes priority over modification support.

Modifications

If you are requesting modification help, which only requires us to publish a couple lines of code, we will be glad to assist you. If however your query requires more than that amount of code to be published, we can only provide guidance and you would then need to hire a worker if you don’t have the skills to implement it yourself. We do not support our themes if they were heavily modified, as we do not know what has been changed.

Support hours

Work time: 10:00 – 18:00 (GMT+1) Monday to Friday.
Generally we will provide feedback on any support queries within 24 hours (Monday to Friday). But note, that depending on the issue complexity and our workload it can take up to a few days.

Bug Fixing

It is our commitment to fix all theme bugs as quickly as possible after they are brought to our attention. If bug reported, it will be fixed within a couple of days and the theme package will be updated with the fixed version. In case you personally reported a bug, fixed version will be also sent to you by email.