Which users are billable?

In MangoApps, only active “Network Users” and “Network Admins” are billable users. All other users such as “Guest Users” and “Suspended” users are not billable. Additionally if there is a deactivated user in your paid for user numbers, any new user will fill that vacancy.

How can I add my VAT number to my invoice?

To add your VAT number to your invoice, simple go to the Admin Portal under “Billing” -> “Invoice Details” and enter your VAT number in the box provided. Then save your change by clicking the “Save Settings” button.

Can I choose who receives the invoice and payment notices?

What credit cards are accepted?

All major credit cards are accepted including: MasterCard, American Express, Discover, and Visa. Alternate payment options are available by contacting us directly. Include your domain URL and Email us: support@mangoapps.com Or call us: (425) 274-9950

Can I pay with PayPal, bank wire or send a check?

In most cases, yes you can pay with PayPal, bank wire, or send a check. You will need to contact us ahead of time to arrange the details. Include your domain URL and Email us: support@mangoapps.com Or call us: (425) 274-9950

How do I switch to a yearly plan?

1. Under “Billing > Payment Details”, select the yearly plan and proceed with the payment.

Can I switch from a yearly plan to a monthly plan?

Switching from a yearly plan to a monthly plan will only take effect once your yearly billing cycle is over.

What happens to additional users added after we have upgraded to a yearly plan?

Additional users that are added once you have upgraded to a yearly plan will be charged monthly, at the monthly rate. All users will get transferred to the annual plan on your anniversary billing date.

I am on a yearly plan and have users being billed monthly. What happens if my credit card expires?

Additional users will automatically be suspended if there is a payment failure on your monthly billing cycle. We recommend updating your credit card and getting in touch with MangoApps support@mangoapps.com to reactivate the users.

How do we upgrade or downgrade our MangoApps monthly subscription plan?

How do we upgrade or downgrade our MangoApps yearly subscription plan?

Downgrading or upgrading once you have moved to a yearly plan will only take effect once you have finished your billing cycle. For e.g., if you upgraded your domain to a yearly plan on the January 1st, 2014, then any change in your MangoApps plan, like downgrading to monthly billing or moving from Enterprise to Business (or vice versa), will only take effect on January 1st, 2015 (the next year).

Can I switch from an Enterprise plan to a Business plan while I am on a yearly plan?

Downgrading or upgrading once you have moved to a yearly plan will only take effect once you have finished your billing cycle. For e.g., if you upgraded your domain to a yearly plan on January 1st, 2014, then any change in your MangoApps plan, like downgrading to monthly billing or moving from Enterprise to Business (or vice versa), will only take effect on January 1st, 2015 (the next year).

How do I know when my next billing date is?

To find out when your next billing date is, go to the Admin Portal. You will find your domain’s “Billing Day” under “Account Info.”

If I am on a yearly plan and wish to cancel my domain, do I get a refund?

While cancellation requests for annual plans can be submitted, the plan cannot be downgraded or cancelled until the one-year commitment is complete.

I need an invoice! Can you send me one?

We will send you an invoice as soon as there is a successful payment from your account. Make sure to check your spam folders – just in case it ends up there. You can also check back on previous transactions and invoices via the Invoice Details section on your Billing tab.

My payment was rejected. What can I do?

First, please check that your credit card details are correct. If they are, it could be your bank rejecting the payment due to a number of different reasons. Such reasons can be: Insufficient balance in your card’s account, usage restriction on the card, or a non-typical use of the card.
The easiest and fastest resolution would be to contact your financial institution for further explanation. In addition, you may try refreshing the system by entering your card details again.

Will my account be automatically charged every month/year?

Yes, our monthly and yearly plans are both automatically renewing. If you have purchased a yearly subscription, you will receive an email one week before your year is up as a reminder that you will be billed. If you have purchased a monthly subscription, your account will automatically be billed every 30 days, and you will receive an email on the day of billing with the status.