by
Anonymous
on
Oct 2018

by
Anonymous
on
Oct 2018

Verified

Service Received: Restful Mind Massage with Stephanie W.

How cold the room was

Business response:

Thank you for the review! These reviews are essential to us being able to always improve and to give you the best customer service. We apologize for the cold treatment room and will make the necessary changes! Please enjoy a 10% discount on your next visit!

by
alan
on
Oct 2018

Verified

Service Received: Freedom from Pain Massage with Stephanie W.

Nothing to report

Business response:

Thank you for the review! These reviews are essential to us being able to always improve and to give you the best customer service.

by
Nicole
on
Sep 2018

Verified

Service Received: Freedom from Pain Massage with Emilie H.

Emily was amazing and will definitely be booking again.
Only complaint would be the background music. I didn't like the piano playing hit songs as I didn't find it relaxing and calm.

Business response:

Thank you for the review! These reviews are essential to us being able to always improve and to give you the best customer service.

by
Anonymous
on
Sep 2018

Verified

Service Received: Freedom from Pain Massage with Emilie H.

Everything was great, friendly and accommodating .

Business response:

Thank you for the review! These reviews are essential to us being able to always improve and to give you the best customer service.

by
Dustin
on
Aug 2018

Verified

Service Received: No More Pain Novice Massage with Emilie H.

Always a great experience.

Business response:

Thank you for the review! These reviews are essential to us being able to always improve and to give you the best customer service.

by
Brandi
on
Aug 2018

Business response:

Thank you for the review! These reviews are essential to us being able to always improve and to give you the best customer service.

by
Anonymous
on
Aug 2018

Verified

Service Received: Therapeutic/Deep Tissue Massage with Emilie H.

Not impressed! This review is not about last visit. It’s about trying to book a new visit. Trying to get two messages appointments and bring new customer. Receptionist said she couldn’t help me but that someone would get back who could. That was four days ago...

Business response:

We apologize for your poor experience, with our new reception team. We take our customer service seriously and we will be looking into this immediately for you. Please email us at Contact@fullrangetherapy.com with your details, so we may add a credit to your account and discuss your experience further.

by
Anonymous
on
Aug 2018

Business response:

Thank you for the review! These reviews are essential to us being able to always improve and to give you the best customer service.

by
Crystal
on
Jul 2018

Verified

Service Received: Therapeutic/Deep Tissue Massage with Bryan P.

Very Knowledgable in his field of work and help with my back and shoulder issues..

Business response:

Thank you for the review! These reviews are essential to us being able to always improve and to give you the best customer service.

by
Anonymous
on
Jul 2018

Verified

Service Received: 2nd Year Student Relaxation Massage with Cathleen W.

Amazing Service. Need to make sure her hands don’t leave the her work.Sometimes she talks in excitement With her hands. The talking didn’t bother me she just needs to keep her hands on her work. LOL not a negative report just report to help her become even more amazing than she is.

Business response:

Thank you for the review! These reviews are essential to us being able to always improve and to give you the best customer service. Congrats!! Massagebook reviews earn you $5. We noticed you chose to be anonymous this time around...be sure to let us know who you are so we can apply credit to your file.

by
Adam
on
Jul 2018

Verified

Service Received: Therapeutic/Deep Tissue Massage with Emilie H.

Very nice, clean, comfortable and quiet location.

Business response:

Thank you for the review! These reviews are essential to us being able to always improve and to give you the best customer service. Congrats!! Massagebook reviews earn you $5

by
Albert
on
Jul 2018

Verified

Service Received: Military Service - Student Massage with Reina D.

Very clean and has good friendly people

Business response:

Thank you for the review! These reviews are essential to us being able to always improve and to give you the best customer service. Congrats!! Massagebook reviews earn you $5

by
Shawn
on
Jul 2018

Verified

Service Received: Therapeutic/Deep Tissue Massage with Emilie H.

Very professional experience.

Business response:

Thank you for the review! These reviews are essential to us being able to always improve and to give you the best customer service. Congrats!! Massagebook reviews earn you $5

by
Michelle
on
Jun 2018

Verified

Service Received: Therapeutic/Deep Tissue Massage with Bryan P.

I really enjoy going here

Business response:

Thank you for the review! These reviews are essential to us being able to always improve and to give you the best customer service. Congrats!! Massagebook reviews earn you $5

by
Annie
on
Jun 2018

Business response:

Thank you for the review! These reviews are essential to us being able to always improve and to give you the best customer service. Congrats!! Massagebook reviews earn you $5

by
Anonymous
on
Jun 2018

Verified

Service Received: Therapeutic/Deep Tissue Massage with Bryan P.

Full Range is great! Friendly people and can direct bill which is alot less hassle!

Business response:

Thank you for the review! These reviews are essential to us being able to always improve and to give you the best customer service. Congrats!! Massagebook reviews earn you $5. We noticed you chose to be anonymous this time around...be sure to let us know who you are so we can apply credit to your file.

by
Anonymous
on
Jun 2018

place was very clean and very colourful and happy, calming music, great service

Business response:

Thank you for the review! These reviews are essential to us being able to always improve and to give you the best customer service. Congrats!! Massagebook reviews earn you $5. We noticed you chose to be anonymous this time around...be sure to let us know who you are so we can apply credit to your file.

by
Robin
on
Jun 2018

Verified

Service Received: Therapeutic/Deep Tissue Massage with Bryan P.

N/A

Business response:

Thank you for the review! These reviews are essential to us being able to always improve and to give you the best customer service. Congrats!! Massagebook reviews earn you $5

by
Courtney
on
Jun 2018

Verified

Service Received: Therapeutic/Deep Tissue Massage with Emilie H.

I love this place. Great atmosphere without a bunch of overpowering scents in the lobby like some other massage places.
Professional staff and a fantastic deep tissue massage. Emilie is my first choice for a masseuse everytime.

Business response:

Thank you for the review! These reviews are essential to us being able to always improve and to give you the best customer service. Congrats!! Massagebook reviews earn you $5

by
Lori
on
Jun 2018

Verified

Service Received: Swedish Relaxation with Emilie H.

Great new tables

Business response:

Thank you for the review! These reviews are essential to us being able to always improve and to give you the best customer service. Congrats!! Massagebook reviews earn you $5

by
Anonymous
on
May 2018

Verified

Service Received: Therapeutic/Deep Tissue Massage with Emilie H.

I felt taller after

Business response:

Thank you for the review! These reviews are essential to us being able to always improve and to give you the best customer service. Congrats!! Massagebook reviews earn you $5. We noticed you chose to be anonymous this time around...be sure to let us know who you are so we can apply credit to your file.

by
Anonymous
on
May 2018

Business response:

Thank you for the review! These reviews are essential to us being able to always improve and to give you the best customer service. Congrats!! Massagebook reviews earn you $5. We noticed you chose to be anonymous this time around...be sure to let us know who you are so we can apply credit to your file.

by
Marilyn
on
May 2018

Business response:

Thank you for the review! These reviews are essential to us being able to always improve and to give you the best customer service. Congrats!! Massagebook reviews earn you $5

by
Robert
on
May 2018

Verified

Service Received: Therapeutic/Deep Tissue Massage with Kellie M.

Building smells old - musty & dirty.

Business response:

We are diligently working on the air quality issue and hope to have it rectified soon. Thank you for the review! These reviews are essential to us being able to always improve and to give you the best customer service. Congrats!! Massagebook reviews earn you $5

by
Anonymous
on
May 2018

Verified

Service Received: Therapeutic/Deep Tissue Massage with Bryan P.

Liked the relaxed atmosphere.

Business response:

Thank you for the review! These reviews are essential to us being able to always improve and to give you the best customer service. Congrats!! Massagebook reviews earn you $5. We noticed you chose to be anonymous this time around...be sure to let us know who you are so we can apply credit to your file.

by
Anonymous
on
May 2018

Business response:

Thank you for the review! These reviews are essential to us being able to always improve and to give you the best customer service. Congrats!! Massagebook reviews earn you $5. We noticed you chose to be anonymous this time around...be sure to let us know who you are so we can apply credit to your file.

by
Anonymous
on
Apr 2018

Business response:

Thank you for the review! These reviews are essential to us being able to always improve and to give you the best customer service. Congrats!! Massagebook reviews earn you $5. We noticed you chose to be anonymous this time around...be sure to let us know who you are so we can apply credit to your file.

by
Connie
on
Apr 2018

I love going to Full Range the atmosphere and whole visit is amazing always feel great leaving.
Thanks so much

Business response:

Thank you for the review! These reviews are essential to us being able to always improve and to give you the best customer service. Congrats!! Massagebook reviews earn you $5.

by
Anonymous
on
Apr 2018

Verified

Service Received: 2nd Year Student Relaxation Massage with Reina D.

It wasn’t as relaxing as I’d hoped. But I really did enjoy my massage.

Business response:

Thank you for the review! These reviews are essential to us being able to always improve and to give you the best customer service. Congrats!! Massagebook reviews earn you $5. We noticed you chose to be anonymous this time around...be sure to let us know who you are so we can apply credit to your file.

by
Anonymous
on
Apr 2018

The location of the facility is good, but its obviously a bit of a tired building and the massage rooms show their age. This said, they are very clean, spacious and the decor has injections of humor which I love.

Business response:

Thank you for the review! These reviews are essential to us being able to always improve and to give you the best customer service. Congrats!! Massagebook reviews earn you $5. We noticed you chose to be anonymous this time around...be sure to let us know who you are so we can apply credit to your file.

by
Tracy
on
Mar 2018

Full Range Therapy is in an older building that has been around town forever! Don't let the building fool you, this is a perfect place to get a massage. The decor is simple, but very clean. The therapy rooms are a great size and extremely comfortable! Wishing your business nothing but the best and continued success.

Business response:

Thank you for the review! These reviews are essential to us being able to always improve and to give you the best customer service. Congrats!! Massagebook reviews earn you $5.

by
Anonymous
on
Mar 2018

Business response:

Thank you for the review! These reviews are essential to us being able to always improve and to give you the best customer service. Congrats!! Massagebook reviews earn you $5. We noticed you chose to be anonymous this time around...be sure to let us know who you are so we can apply credit to your file.

by
Anonymous
on
Mar 2018

Verified

Service Received: Free 30 min for new Good-Life members! with Amanda G.

N/A

Business response:

Thank you for the review! These reviews are essential to us being able to always improve and to give you the best customer service. Congrats!! Massagebook reviews earn you $5. We noticed you chose to be anonymous this time around...be sure to let us know who you are so we can apply credit to your file.

by
Terra Beth
on
Mar 2018

Atmosphere is amazing rooms are nice music is relaxing and I am feeling so much better after treatment.

Business response:

Thank you for the review! These reviews are essential to us being able to always improve and to give you the best customer service. Congrats!! Massagebook reviews earn you $5.

by
Michael
on
Mar 2018

Verified

Service Received: Cathy's 3 hrs for $65 promotion! with Cathleen W.

The professional service and warm welcome when I attend Full Range therapy in Fort Saskatchewan is amazing, the staff and owners are great people and take the time too make you feel comfortable, I am always able too get an appointment on short notice and that is sometimes very important too me.
Thank you for providing a great service in our little community
Michael Johnson

Business response:

Thank you for the review! These reviews are essential to us being able to always improve and to give you the best customer service. Congrats!! Massagebook reviews earn you $5.

by
Brayden
on
Feb 2018

Business response:

Thank you for the review! These reviews are essential to us being able to always improve and to give you the best customer service. Congrats!! Massagebook reviews earn you $5.

by
Anonymous
on
Feb 2018

Verified

Service Received: Bodywork with Laurie H.

The smell of smoke was overwhelming and took away from the overall experience. The waiting room was alright, could use an update.

Business response:

Thank you for the review. We were hoping to get more feedback on the smell of smoke as none of our therapist smoke and we would like to find the source of it, and rectify it immediately. Anymore specific details would be greatly appreciated. As for the waiting room, we are thinking about updating the look and we would love to hear your thoughts. If you would like to contact the owners directly you may email them at contact@fullrangetherapy.com.

by
Don
on
Feb 2018

Business response:

Hi Don,
I just wanted to check in to see if the 1 star review was just a misplaced click of the mouse or if there was anything we can improve upon for you? Your words sound positive so I'm leaning towards just an accident but let us know if I'm wrong, we love feedback that helps us improve!
Sincerely,
Marc Gauthier
(Owner-Full Range Therapy)

by
Anonymous
on
Feb 2018

I was left in more pain that before I went In . It wasn't as relaxing as I hoped for, I prefer quiet and stress free I didn't feel this was the case here .

Business response:

I'm truly sorry your experience was less than expected. It is unfortunate when there is a therapist/patient mismatch like this.
If you will give us another chance, I would like to discount your next visit so you may try another of our therapists. Each has there own style/specialties, so I'm confident you will find someone you will love!
Please send me an email at: Contact@fullrangetherapy.com if you would like me to add the discount to your account. - Marc Gauthier

by
Martin
on
Feb 2018

Business response:

Thank you for the kind words! We appreciate the time you took to gives us a great review!

by
Anonymous
on
Feb 2018

Verified

Service Received: 2nd Year Student Relaxation Massage with Marc G.

It is a hole in a wall kind of place... a hidden teasure for sure

Business response:

Thank you for the review, we appreciate it!

by
Anonymous
on
Feb 2018

Verified

Service Received: Emilie Howatt - Relaxation Massage with Emilie H.

Honestly the best massage therapy I have ever received. I have been to various therapists over the years. Emilie uses the perfect amount of pressure and the technique she uses is exactly what is required to effectively target chronic areas of tension I experience. I feel immediate relief and continue to feel relief after each session. I feel better than I have felt in years. No previous therapist has been able to provide me with this result. The technique she is using is ideal.

Business response:

Thank you for the review! These reviews are essential to us being able to always improve and to give you the best customer service. Congrats!! Massagebook reviews earn you $5. We noticed you chose to be anonymous this time around...be sure to let us know who you are so we can apply credit to your file.

by
Anonymous
on
Feb 2018

Business response:

Thanks for your time reviewing us! Please don't hesitate to send any ideas for improvement (contact@fullrangetherapy.com). Every little bit helps!

by
Anonymous
on
Feb 2018

Verified

Service Received: Free 30 min for new Good-Life members! with Amanda G.

The massage was good and Amanda is a very nice person.

Business response:

Thank you for your review! We are always looking for feedback and ways to improve. If there is something specific that you think could take us from a 3 star experience to a 5 star experience we would love to hear about it (Contact@fullrangetherapy.com). We really appreciate it!

by
Anonymous
on
Feb 2018

Verified

Service Received: 2nd Year Student Relaxation Massage with Amanda G.

I have been going to Full Range Therapy since they opened in 2017 and I keep coming back! By far the best service and the best people!

Business response:

Thank you, we'll keep trying to raise the bar even further for you!

by
Nicole
on
Feb 2018

Verified

Service Received: Bodywork with Amanda G.

I recently hurt my tailbone and Amanda was extremely helpful and compassionate with my massage after my incident. I would refer anyone to go see her for a massage!

Business response:

Thanks for taking the time to give her a shout out, she will definitely appreciate it!

by
Derm
on
Feb 2018

Business response:

Thanks for the great review, we appreciate the time you took to help us get our name out there and we continue getting better for you!

by
Michael
on
Feb 2018

Verified

Service Received: Emilie Howatt - Relaxation Massage with Emilie H.

This place is amazing and provides a person with the professionalism they expect, they even have heated massage tables lol. What a treat.
One of the things that I really appreciate is the ability too walk in too their office and most times be able to get an appointment that same day.
Thank you very much.

by
Michael
on
Jan 2018

Full Range Therapy offers affordable and professional services, they also have great hours of business too and schedules too suit any individuals needs.
Thank you for a great service too our community
Michael Johnson
CACII Counselor &
Personal Development Facilitator

Business response:

Thanks for the great review Mike. We appreciate it and will endeavor to only keep getting better. Cheers!