We will do everything possible to ship your order in a timely manner. Due to the popularity of some of
the items at www.shopkonicaminolta.us, we may not always have an item in stock. We have
included item availability before order completion. If entire desired amount is not available, please
reduce the quantity.

Tax Exemption

If your order is non-taxable you must indicate on your order and submit a tax exempt certificate. If the certificate
is not received within 24 hours the orders will be shipped including tax. The tax can be credited back once the certificate is received.

If you do not receive your adjustment within 10 business days, please contact us again.

Receipt of Purchase

Your receipt will be emailed directly to the address entered when registering a new account. You may
access any order placed at www.shopkonicaminolta.us by visiting the Order Status page located in "My Account".
After entering your email address and password, click on the Order Number next to the order you wish to access.

Orders for in-stock items are sent to our warehouse for shipping immediately after you place the
order, so you may receive your products as quickly as possible. Therefore, in-stock items cannot
be cancelled.

To request cancellation of backordered items, please e-mail printerorders@kmbs.konicaminolta.us
In the e-mail request, please provide your Order ID and the Item number(s) to be cancelled. If we
are unable to cancel your order, you will be notified via e-mail.