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Over 12 reviews forTacoma Costume Rentals from people just like you.

F

"When I questioned them on this they were very rude, hung up on me, and refused to even hear how ripped off I felt and how unfair this "policy" of theirs" ...More is. Choose another costume supplier or be prepared to

your money.

-Marthalee L.

C

"Used these guys a few times. The first time the technician was awfully nice, thoroughly explaining things and giving me some sort of discount. I fell for it and" ...More called these guys for two other jobs. One job was to replace the AC capacitor which was way overpriced. Then I scheduled just a routine spring maintenance but there was a trainee there and the trainer wasn't much better. They wound up not catching something that wound up in flooding of the utility closet floor with the AC on most of the hot summer days which spilled into the bathroom behind it.
Since then i have not used them, and i don't plan on using them again.

Complaint Resolution

Local Articles in Tacoma

A costume merely refers to a specialty outfit, wardrobe or garment that a person dresses up in as part of a performance or to become a specific character. There are numerous costume rental services available if you're interested in borrowing a costume for a certain event.

You can make or buy a Halloween costume. But if you really want to make a big impression at this year’s Halloween bash, consider renting an outfit. For the best selection, start searching as soon as possible.

Tables and chairs are easy decisions. For other party rentals, make sure they fit your audience. A bounce house may be too much for very young children and boring for those approaching their teenage years. A karaoke set-up may be great for all ages.

Costume Rental reviews in Tacoma

F

Rating

“

I purchased vampire teeth, spider jewelry and black glue-on finger nails. I followed the directions and the teeth did not adhere to my teeth. The spring in the clip-on earrings were broken. The clip part just dangled. The glue that came with my nails was completely dried up. Due to the situation was sub-standard quality, I called the store. They ...More refused to talk to me. I just want to warn other shoppers to be careful in their purchase choices.”

- sallie B.

F

Rating

“

The costume arrived right before I left town for a week. I didn't get to try it on until I returned. The top fit great, while the pants were much too small. I called them, and they refused to exchange the pants for a larger size, or accept a return of the costume. They said they have a one-week return policy, no exceptions. This is outrageous!”

- JOSEPH K.

C

Rating

“

The only reason I called

and Sons was because I had a gift card from a previous time that I had a complaint. The technician was not going to honor my certificate at first until I spoke with his supervisor. I ended up paying $20 for the flapper replacement which took about 15 minutes.”

- Carolyn R.

F

Rating

“

The wigs arrived within the timeframe on Monday, 10/28/13. However, 1 wig was missing and 1 was the wrong color. I emailed their customer service address explaining the problem and asking how we could rectify the situation and received the following reply "We can’t. The Orange and purple wigs are out. You were probably shipped the yellow ...More in place of the orange because it was out of stock". The emailed contained no signature, no further way to resolve the issue, no apology, and most shockingly no offer to refund the item I did not receive. I called the provided upon receiving this message. After 40 minutes on the phone I was told I would receive a refund for the missing item within 5 days, but if I wanted to exchange the wrong item I'd have to ship it back before they could ship me a new one (I need them for Halloween so not a viable option). I then decided to accept the wrong item but expressed I would like them to expedite the delivery of the item I did not receive. I spoke with a manager who was very apologetic but stated the president of the company personally refused to pay to ship me the missing item at their expense. At that point I decided I would not like to do business with this sort of company and would just be returning my order in entirety- and of course, they do not accept returns. This is one of the worst customer service experience of my life- not because the representatives were bad because the company is run by a man who does not understand that a happy customer is worth $27.00. ”

- ASHLEY M.

A

Rating

“

I rented a costume for my husband, who is 6'5" tall. The staff was very helpful and was able to provide a rental that fit my husband, although he wasn't there to try the costume before rental. They were incredibly helpful and accommodating. The costumes were amazing, and ranged across the board. They gave me a tour of the facility, ...More where costumes were divided up by various decades as well as genres and centuries, sorted in all different sizes. Costumes are used in the entertainment industry, as well as rentals extended to the general public, which is rare for such high-quality costumes. The costume we rented would have cost approximately $3000 to make (or replace), and was a bargain at a rental price of $125. This was a

costume, which included Shirt, stockings, pants, vest, jacket, jeweled medallion for collar and buckles to fit over dress shoes... the whole package. Very impressive and I will be returning!”

- Tawni T.

B

Rating

“

You have to put a big deposit down and it is expensive for costumes and if you want to get a good costume, it is going to cost you around $100 each for rental and you have to pay deposit, which is understandable. You can buy there, but mostly it is rental.”

- Theresa B.

A

Rating

“

They have a good selection and have been around for a long time; it is a good place. I use them at least once a year and their price depends on what you are looking for. I will use them again in the future.”

- Clint B.

A

Rating

“

The costume looked so real that people were asking for my autograph. The quality and selection were fantastic. They were very helpful, and also gave reasonable prices. I also liked that they had a great selection of makeup, accessories, and shoes.”