Yao, China

User experience to listening experience

Yao Fei works with sales units, finance departments, and external vendors to refine user experience for Schneider Electric, but there’s another trio that often adds to her life: "At special events, I perform with two other erhu players. My favourite piece is 'Horse Race'. It’s a song about a wild stallion running free on a prairie, full of enthusiasm and joy." The serene sound of the erhu — or the "Chinese southern fiddle" — takes patience and passion to get just right, much like ensuring digital user experience is at its best for Yao’s customers. "There are so many angles to approach my job from. I never get bored." It’s not just about IPO and strengthening customer relationships for her, though: "Energy management is valuable and necessary for our planet, I am glad I’m part of a contribution that changes people’s lives for the better."