The resolution has been fully confirmed and the ShopKeep to BigCommerce integration is back to normal.

Posted 6 months ago. Nov 29, 2018 - 17:10 EST

Monitoring

The issue with syncing items to BigCommerce has been resolved and all users of the ShopKeep integration should now be able to sync items as normal. We will continue monitoring performance until the full resolution has been confirmed.

Posted 6 months ago. Nov 29, 2018 - 15:55 EST

Investigating

Some ShopKeep users are reporting an inability to sync items from ShopKeep to BigCommerce or place orders on shop.shopkeep.com. We are investigating the issue and its potential cause(s). Please subscribe to updates on this page for new information as we uncover it.