Etherpad for the SUMO Questions day scheduled for April 12, 2012
Questions day moderators:
madalina
Contributors:
Swarnava
IoanaChiorean
satdav
bermea
[anyone else who wants to participate]
* New forum helper resources: https://support.mozilla.org/kb/answering-questions-support-forum
Tips and tricks:
* Answer newest questions first, then answer most requested questions with no replies, then answer older questions
* Beginner tasks:
* Filter questions by tags (http://blip.tv/file/get/MichaelVerdi-WUWSNov11webm665.webm)
* Get email notifications for questions you answer
* alternativly look on the support forum using the My Contributions filter whilst you are logged in : https://support.mozilla.org/questions?filter=my-contributions
* In general, try not to link to bugzilla or ftp sites
* Use advanced search, https://support.mozilla.org/en-US/search?a=2
* Canned responses: a list of kb article links for common questions
* Get the latest Firefox: http://www.mozilla.org/en-US/firefox/new/
* Troubleshooting Crashes: Firefox crashes :https://support.mozilla.org/kb/Firefox%20crashes
* Video or audio issues: Sometimes, the video or audio content in a web page cannot be properly downloaded and displayed in Firefox. A required plugin may be missing, outdated, blocked, in conflict with another plugin or extension, or the content may be blocked for some reason. This article will help you solve these problems. Video or audio does not play : https://support.mozilla.org/kb/Video%20or%20audio%20does%20not%20play
* Check your Flashplayer:your plugins are upto-date http://www.mozilla.org/en-US/plugincheck/ (including Flash player). Remember plugins must be enabled when checking
* Test your Flash player and confirm the version (please check using each browser if you have say IE & Firefox installed) http://www.adobe.com/softw/flash/about/
* Website does not display correctly:
* If it is just this site that is having a problem, I would highly recommend reading this Support article:
* Error loading web sites https://support.mozilla.org/kb/Error%20loading%20web%20sites - This should lead you through some tips on clearing cookies and history, and other steps which should get the website working for you. Hope that helps.
* Users gets Popups/Ads/Malware:
* If you are getting repeated unwanted windows opening with advertisements on them, it is likely you have some malware installed. This Support article will help you identify and resolve malware issues: Is my Firefox problem a result of malware:https://support.mozilla.org/kb/Is%20my%20Firefox%20problem%20a%20result%20of%20malware
* Information on Master Password: Protecting+stored+passwords+using+a+master+password & https://addons.mozilla.org/firefox/addon/master-password/
* How to UNINSTALL & REINSTALL Safely [courtesy of cor-el]
* Get the latest version: http://www.mozilla.org/en-US/firefox/new/
* Uninstall your current Firefox version.
* Do not remove personal data when you uninstall the current version.
* Remove the Firefox program folder before installing that newly downloaded copy. of the Firefox installer.
* It is important to delete the Firefox program folder to remove all the files $and make sure that there are no problems with files that were leftover after uninstalling.
* Your bookmarks and other profile data are stored elsewhere in the Firefox Profile Folder and won't be affected by a reinstall, but make sure that you do not select to remove personal data if you uninstall Firefox.
* It is important to delete the Firefox program folder to remove all the files and make sure that there are no problems with files that were leftover after uninstalling.
* Your bookmarks and other profile data are stored elsewhere in the Firefox Profile Folder and won't be affected by a reinstall, but make sure that you do not select to remove personal data if you uninstall Firefox.
Canned Responses:
Firefox doesn't behave:
* http://mzl.la/bNps7F
Firefox is slow:
* http://mzl.la/9bB1FY
Firefox crashes:
* http://mzl.la/atSsFt
High RAM usage:
* http://mzl.la/fPTNo8
Please add threads to be marked as solved to this list:
Boilerplate:
If the answer has solved your problem, then mark the question as "Solved". This way you will help others in a similar situation.