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The management of day-to-day operations of 2 or more clinic locations/service lines with a minimum of 6 providers, or leader for Healthpark location with less than 10 providers.

MAJOR RESPONSIBILITIES

Customer service standards

Manages the daily operations for multiple clinics/departments. Accountable for monitoring revenue production and expense control, marketing, and facilities professional appearance. Supports customers service standards of excellence, resolves customer issues and concerns with support from Director/Vice President of Operations.

Responsible for the implementation of front-end processes. Reviews and researches all information on hold reports to complete the billing process. Resolves billing problems with patients and the CBO. Advises patients on payment procedures/processes to ensure payments are collected timely.

Oversees inventory management. Issues all check requests and purchase orders, reconciling orders received with original invoices. Approves payment of invoices within approval limits.

Prepares and implements budget and is involved in development of strategic plan for clinic(s). Compiles data and generates and maintains required records, reports and statistics as directed. Performs basic coding audits and reports results to supervisor.

Orchestrates monthly staff meetings with providers and staff. Keeps supervisor updated on outcome of meetings for resolution of issues.

Works with the Billing and Collection staff to maximize collections and to resolve unusual billing problems. Runs and reviews a weekly hold report then reports appropriately to supervisor trends and provides statistics for P.I.