Case Study

Last-minute changes to the scope loomed menacingly, but by hiring specialty coaches, enlisting additional expert resources and reducing unnecessary service dispatches, a major communications provider saved millions of dollars while observing a significant uptick in customer satisfaction.

News

IAOP® has named Alorica to its 2017 Global Outsourcing 100 list of the world’s best outsourcing service providers. The list includes companies from around the world that provide the full spectrum of outsourcing services.

Europe

Old country, new frontier.

Alorica is across the pond, and opportunities abound! We’ve brought our unique philosophy about customer service to Europe, and we’re looking to add even more talented individuals to our multinational, multicultural, multilingual, multi-awesome team.

Alorica’s footprint in the UK and Eastern Europe allows us to better serve our clients, customers and colleagues in the Old World. Each day is spent challenging the status quo, supporting each other and constantly evolving what a contact center can—and should—be.

Why Alorica?

This is more than a people business—it’s a people-to-people business. If we want to make meaningful connections with individuals all around the world, we have to start by making sure our own people are understood, respected and empowered to do amazing things.

Simply put, it’s you that makes Alorica awesome.

Just a couple perks.

There’s salary and benefits, sure. But did you know that 70% of our management comes from within? Or that we offer paid training, tons of bonus opportunities, tuition reimbursement and a fast-paced, dynamic workplace?

No? Well, maybe you should take a closer look and discover what we’re all about.

884,455

number of people helped each day

105

locations

49,500

employees

3,000+

volunteer hours in our communities each month

Clarence Simms

Site Director

"Your work is going to fill a large part of your life, and the only way to be truly satisfied is to do what you believe is great work. And the only way to do great work is to love what you do. Let’s make it happen."