In the Alexa app, open the left navigation panel and then select Settings.

Select your device and then select Update Wi-Fi. If you're adding a new device to your account, select Set up a new device instead.

On your Echo device, press and hold the Action button until the light ring changes to orange.Your mobile device will then connect to your Echo device. A list of available Wi-Fi networks appear in the app.

Note: The Alexa app may ask you to manually connect your device to your Echo device through your Wi-Fi settings.

Select your Wi-Fi network and enter the network password (if required). If you don't see your Wi-Fi network, scroll down and select Add a Network (for hidden networks) or Rescan.

Select Connect. After your device connects to your Wi-Fi network, a confirmation message appears in the app. You're now ready to use Alexa.

First you need to press and hold the sleep and wake button on your smartphone device until a slider appears on the screen. Press the slider to turn off the device. Restart your device again. Connect your device with Wi-Fi network and see if the problem is solve. If you are still facing issue contact us at info@alexa-echo-help.com