Symptoms

When you apply the Office 2000 Service Pack 2 (SP-2) Administrative Update to an Office 2000 SR-1/SR-1a administrative installation, you may receive one of the following error messages:

Internal Error 2250: Please contact product support for assistance.

or

Internal Error 2251: Please contact product support for assistance.

Cause

You may receive the first error message if you already applied the Outlook E-mail Security Update (Oqfe7117_Admin.msp) to your administrative installation, and you are applying the Out2kmst.msp file from the SP-2 administrative update.

You may receive the second error message if you already applied the Excel/PowerPoint 2000 SR-1 HTML Script Vulnerability administrative update (Oqfe7752.msp) to your administrative installation, and you are applying the Pptmst.msp file from the SP-2 administrative update.

Resolution

To resolve this problem, click OK when you receive either of the error messages, and then click OK when you are advised that your installation ended prematurely because of an error. The error messages listed in the "Symptoms" section of this article indicate that you already applied the update to your administrative installation, so you can skip the .msp file you used that generated the error message. Apply any other .msp files included in the SP-2 administrative update that have not yet been applied to your administrative installation.

To avoid this error when you install future patches, please refer to the appropriate information that follows, according to the operating system you are using to apply the patch.

If you are using Microsoft Windows 2000:

See the following Microsoft Knowledge Base article for hotfix information:

Microsoft scanned this file for viruses. Microsoft used the most current virus-detection software that was available on the date that the file was posted. The file is stored on security-enhanced servers that help to prevent any unauthorized changes to the file. If you are using Microsoft Windows 95 or Windows 98:

Download and install the following updated Windows Installer from the Microsoft Download Center.

The following file is available for download from the Microsoft Download Center:

Microsoft scanned this file for viruses. Microsoft used the most current virus-detection software that was available on the date that the file was posted. The file is stored on security-enhanced servers that help to prevent any unauthorized changes to the file.

Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.

More information

When you apply Office 2000 SP-2, you should attempt to install all the .msp files. If you receive one of the error messages listed earlier in this article, you can disregard it, because the error message indicates that the .msp file is already installed.

Omitting the installation of the Out2kmst.msp file is not an option if you do not want the Outlook E-mail Security Update, because the necessary registry updates are contained in the file. The Out2kmst.msp, Pptmst.msp, and Excelmst.msp files update the registry, and the Sp2admin.msp file updates the files on the computer. Updated versions of all .msp files must be applied to the computer in order for the upgrade to succeed. Failure to apply all .msp files will put the Office 2000 SP-2 Administrative image in an unsupported state.

For additional information about the SP-2 administrative update, click the article number below to view the article in the Microsoft Knowledge Base:

278272 OFF2000: How to Obtain and Apply the SP-2 Update to Administrative Installations

For additional information about Office 2000 updates, click the following article number to view the article in the Microsoft Knowledge Base: