FAQs

Q: Can I return or cancel the dress if I change my mind?

A: Even standard size dresses are made to order for each customer. The custom nature of our dresses means our cancellation and return policy is stricter than other items, so it's important to order carefully.

Q: What is the best way to choose my size?

A: Our size chart is independent. To choose the best size for you, please check the size chart on the product page, and refer to the measurements below each size. You can also refer to our measuring guide to see how to measure yourself. To ensure the dress fits you well, we also suggest you choose custom size, which means that we make the dress based on your exact measurements.

Q: Can I change the design of a dress?

A: Due to agreements with the dress designers, we make the dresses strictly according to the pictures shown on our website. Each dress is carefully tailored to match exactly what you see in the photo, and unfortunately we are unable to modify the style, length or fabric in any way.

Q: Will my dress exactly match the color I see on your website? Eg: Will the white color and ivory color look the same? If not, what's the difference?

A: Different fabrics, camera resolution and computer monitors can mean the color may vary slightly between the photos and the actual fabric. Colors are subject to the actual dresses you get. We suggest you order a fabric swatch to view colors in person. In terms of the two colors, white is a bright, pristine color with no mixes or shades of any other color like pure milk. On the other hand, ivory has a slight tint of yellow or cream. The ivory color is very close to pure white but due to differences in lighting and the added hints of other shades it differs.

How to Measure

Measurement tips for the perfect fit:Get measured before placing an order: We strongly suggest you have your measurements taken first by a professional tailor or measure yourself by following the mea
sure guide below.Measurement requirements: Make sure you take your measurements barefoot. Do not measure over clothing except undergarments.Video Measuring Guide: Click here!

Package

A garment bag and a protective cardboard box accompany all other partner brands dresses.

Production

Fine Materials

We carefully select high-quality fabric, threads and embellishments to create every dress. We ensure that every dress' color, sheen and texture are of the highest quality that meet your standards.

Elegant Beading

Many of our dresses feature elaborate embellishment work on the sleeves and/or skirt. Professional dressmakers spend countless hours sewing by hand each piece of the embellishments to create a perfect, elegant and classic design just for you.

Exquisite Embroidery

Embroidering a wedding dress is not only about design, but also about great skill. Our dresses have beautiful and perfectly hand-done embroidery.

Gorgeous Appliqués

When a dress requires extra details, appliqués can give a dress a breathtaking appeal. Our dresses have beautiful appliqués arranged into intricate designs and sewn by hand.

Beautiful Ruching

Hand Ruching is the process where gathering of the fabric is done on a dress to create a beautiful decoration in the bodice and enhancing the silhouette.

Lining & Boning

Our dresses would not be complete without being fully lined and structured to flatter your figure. In addition, a comfortable and soft full net lining is added underneath our beautiful fabrics.

5 Basic Facts about Customized Dress at LightInTheBox

Fact 1 - LightInTheBox invented the online made-to-measure wedding dress business model 10 years ago. We are not a marketplace of wedding dress, which means we design the dresses, we manufacture them, we do quality check and packing, we take the photos in our studio with our own models and photographers. In short, we have been in the online wedding and prom dress business for 10 years, and we are proudly to be fully accountable to you.

Fact 2 - What you see in LightInTheBox is what you get, which means when we say the photo is taken by LightInTheBox, we mean it, and the dress on the picture is exactly the same as the dress you will get. Be aware that this may very likely not be true, if you consider buy from some other places online.

Fact 3 - A made-to-order or made-to-measure dress is much more expensive to make than a dress from a mass production streamline, because it is handmade by skilled workers one dress at a time. You should never compare the price of a made-to-order dress with a mass production dress, but a made-to-order dress is much better in quality and fitting.

Fact 4 - Why we can provide cheaper prices compared to offline stores? It is because we don’t pay expensive store rents and we don’t take a lot of inventory, when we make the made-to-order dresses for you.

Fact 5 - If your dress has any fitting issues, we will provide alteration service for you free of charge, We have customer service representatives who speak 23 different languages and in your local time zone. If you have any issues, you can schedule a phone call with them at a time that is convenient for you.