32.Two
weeks ago, the Bluefield Home Supplies instituted a change in procedure in an
attempt to improve customer satisfaction. Under the new procedure, the
production foreperson is supposed to notify both the sales and shipping
department when an order is scheduled for production, and also when production
has been completed. Dan Dyo is in charge of the third shift, and resents this
new regulation as just an additional, unnecessary imposition of paperwork on
his already overloaded job. Even though he tries to keep the new procedures in
mind along with the numerous other things that he must track in his job, Dan
has frequently forgotten to send the appropriate notifications when an order is
scheduled for production. This has led to significant feelings of stress and
frustration for Dan. Dan's unintentional forgetting is most likely an example
of ____ as a source of resistance to change.