Job Snapshot

Job Description

Summary:

The Customer Advocate -- Sales is the primary liaison between sales, fulfillment and our customers, and is critical to the success of the organization. In that capacity the Customer Advocate will have three primary responsibilities: onboarding of our Sales Organization, being an advocate on behalf of our customers during the sale to install process and supporting the Sales Organization as a whole.

This position may sit in either the Columbus or Cleveland office.

Duties and Responsibilities:

Essential duties and responsibilities include but are not limited to those listed below:

Develop with the Sales Trainer, system on- boarding and training

Proficient in product knowledge, pricing and promotion

Provide a quality analysis on all service agreements for accuracy, proper approvals & supporting documentation

Communicate and update the sales team on all changes to processes and procedures

Communicate with our Customers during the construction and installation process of new sales prior to installation.

Work with the Sales Reps to correct rejected orders and resubmit to order entry

Address customer escalations and route them to the correct repair teams for follow up

Upload reports for the local Sales Managers and Directors and look for trends and patterns.

Attend all sales team meetings, functions and events

Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities

Education:

High School degree or GED required and 1+ years' experience in the Telecommunications Industry or equivalent combination of education and experience

Experience/Skills Needed:

Able to work in a team environment that is focused on improving the customer experience

Possess a base understanding of telecommunications terminology and services

Must be self-motivated, with excellent time management, organizational skills and complex problem solving

Must have excellent oral, written, and proven presentation skills

Must have experience with customer face to face presentations

Computer Skills:

Understand and work effectively with all Microsoft Office products.

Physical Demands/Working Conditions:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

regularly required to talk and hear

required to use hands to type, handle objects and paperwork

required to reach and hold on to items at chest level or reach above the shoulder