Query a result from a custom value

I'm attempting to have a field listed in my service desk for my technicians for a phone number to call back on. The phone number field has to be populated based on the query that returns back from the prior custom query and selection.

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3

Have you tried it? If it doesn't work, you might consider setting up two ticket rules to handle this (and use the Order field to ensure the full_name gets applied first). Here's one to help with the full_name (which I'm also using in my setup):

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1

The Queries for the custom fields are looking directly at the database to fill in their information. They are nor looking at the selected value in a ticket. There is not a way with only the custom fields to have one populated based on what is chosen in another.

There might be able to be done using a custom ticket rule since it looks directly at the values in a ticket.