Case Study

For Iberdrola, USA, Real-Time Workforce Scheduling is Just a Click Away

Seven years ago, Iberdrola USA configured its legacy SAP Mobile Asset Management for Utilities solution to schedule work orders based on the NYSEG model first. The RG&E model, then, required customization to change the NYSEG assigned scenarios to zone-based scheduling. Even with customization, manual workarounds became standard practice as technicians would arrive at the corporate office and essentially override the schedule generated for them on the SAP system. Drawing on experience and perhaps some roadmaps of the urban areas, technicians would often re-route themselves to make better use of their time. A manual schedule created at 7am, however, wasn’t optimal considering unplanned changes or reroutes due to emergency calls or outages could occur throughout the day. Also, from a customer standpoint, this method didn’t allow workers to pinpoint service
windows with much accuracy.

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