Better Mortgage

Manager, Business Operations

Manager, Business Operations

About This Job

Location

We’re one of the fastest growing homeownership companies in America. Why? Because we’re building a better way to get home and our customers love it. By combining smarter technology with an award-winning team of mortgage experts, we’re making homeownership so simple it feels magical.

So far, we’ve:

Helped more than 10,000 families get home

Financed over $2B in loans

Saved families an average of $32,000 in fees over the life of their loans

Grew our geographic coverage to 35 states, up from 15 states from a year ago

And we’re not slowing down. We continue to outpace the rest of the industry at every turn.

Our backers have helped build some of the most transformative tech and finance companies in history. Kleiner Perkins, Goldman Sachs, IA Ventures, Ally Bank, American Express, and others have invested over $85MM in Better and our vision of making homeownership magical.

A Better opportunity:

The business operations (‘BizOps’) team at Better is responsible for identifying, prioritizing and solving Better’s most critical business challenges in a fast-moving environment. We are known by many unofficial names, “the nerve center of the business”, “the glue across the org”, “a SWAT team for the executive leadership” - essentially a mix of strong analytical capabilities, sharp business acumen and get-stuff-done mentality. We use a structured approach to drive company strategy across major business functions, develop operational plans to enable innovative offerings and lead execution against our recommendations. A shortlist of past projects include,

Operationalizing a first-of-its-kind consumer offering that contributes the majority of the company’s purchase volume today

Developing and executing a capacity expansion plan to triple mortgage production capacity from within 6 months (including the establishment of offshore teams)

Designing and executing the company’s expansion strategy across states

Enabling robust pricing strategies coupled with tight feedback loops through a series of data analysis, industry studies and customer interviews

Understanding key drop off points in the customer conversion funnel and working with product, sales and marketing teams to address root causes

As part of the BizOps team, you will play a pivotal role in helping to shape and build out BizOps. You can expect to actively contribute in the following ways:

Identify, prioritize and solve ongoing business requirements for a rapidly growing company