Shipment Times

Shipments to Hawaii, Alaska, and Puerto Rico
$15 for standard delivery (typically 7-10 business days); $25 for two-day and $40 for next-day.

Signature Required for Orders over $1500
A signature is required for delivery of orders over $1500.

Return Shipping
For your convenience, all orders shipped within the contiguous United Status will include a UPS return shipping label. Using the pre-printed label to make a return will result in an $8 shipping fee being deducted from the amount being returned to you. The return label fee will be waived for any original orders over $100. Orders shipped to Alaska, Hawaii, or Puerto Rico will not include pre-printed return labels.

Tracking
We mainly ship via UPS. You will receive a tracking email from us when your package ships.

PO Boxes
Unfortunately, we cannot ship to PO boxes.

ShopRunner
ShopRunner members receive free 2-day shipping and returns. You must log in to your ShopRunner account on our website to get the benefits.

The two days are counted from when the order leaves our facility, not necessarily the day it was placed. Orders placed after 2pm EST or on a weekend or a US holiday will be shipped on the next weekday. The 2-day shipping begins then. For example, an order placed Monday at 4pm EST will be shipped on Tuesday; it will be guaranteed to arrive on Thursday.

Returns & Exchanges

We will gladly refund your full-price online purchase within 30 days if the items are in saleable condition with all tags attached. Sale items may not be returned.

To make a return, send the items and your return receipt to the address listed below. Orders shipped to the contiguous United States will include a UPS return label. Using the label will result in an $8 shipping fee deducted from the total returned to you. The return label may be used free of charge for orders originally over $100. When using the pre-printed label, drop the package off at any UPS drop box or schedule a pickup (additional fees may apply). If you do not use Everything But Water's shipping label, we recommend that you request tracking and delivery confirmation from your shipping provider to ensure the proper delivery of your return. We cannot issue refunds for lost or unconfirmed return shipments.

Once we receive the original item in saleable condition, a credit will be issued in the original payment method. Returns are typically processed within 7-10 business days of receipt. You will receive an email notification when your return has been processed.

Most online purchases may also be returned to your local store location with your original invoice, unless otherwise stated. Certain restrictions apply so please check the back of your invoice. Items purchased with your ShopRunner account must be returned to the address above. Amazon and Amazon Prime orders must be returned to Amazon and cannot be accepted at any of our retail locations.

Orders Shipped Internationally

We will gladly refund your full-price online purchase within 30 days if the items are in saleable condition with all tags attached. Sale items may not be returned. Credits will be issued based on original payment method, excluding any applicable shipping charges, duties and taxes. You can apply for a refund of your duties and taxes with your government's customs department. To get the paperwork needed for your customs department, please contact i-Parcel Customer Service at [email protected]. Please include your i-Parcel tracking/order number in your correspondence.

To return an item, please complete the return form on the bottom of your invoice. Next to each returned item note the quantity being returned. We recommend that you request tracking and delivery confirmation from your shipping provider to ensure the proper delivery of your return. We cannot issue refunds for lost and unconfirmed return shipments.

UPS i-Parcel
45 Fernwood Avenue
Edison, New Jersey 08820

Please include your original i-Parcel Tracking Number on the outsideof the box to prevent further delays with processing your return.

Need a different size or color?

In order to most efficiently get you the proper size or color, please place a second order for the new item and return the original following the steps above. Once we receive your return, a credit will be issued in the original payment method.

If you need further assistance with the return of an item purchased online, please email us at [email protected].

Countries

Everything But Water currently ships to the following countries/continents:

Canada

Mexico

Payment Methods

Payment
The following payment methods are accepted for international orders:

Visa

Mastercard

American Express

Diners Club

Paypal

Shipping to Address Different from Billing Address
At this time, we cannot accept payment from a credit card with a billing address in a different country as the shipping address.

Taxes and Duties

Your total invoice includes the taxes and duties for your country.

Shipping Rate

International shipping rates are calculated based on a number of factors including number of items you're purchasing, the weight of the item, and the destination country/region. International shipping will be calculated during checkout by iParcel.

Split Shipments

Unfortunately we do not support split shipments for international orders. If we cannot fulfill an item on your order, our customer service team will contact you.

Delivery Estimates

Most in-stock items generally arrive within 5-20 business days after your order has been received, depending upon your location ("business days" means Monday-Friday, excluding U.S. holidays). Although we try our best to deliver your items during the estimated timeframe, delivery dates are not guaranteed due to customs.

Returns and Exchanges

Returns
We will gladly refund your full-price online purchase within 30 days if the items are in saleable condition with all tags attached. Sale items may not be returned. Credits will be issued based on original payment method, excluding any applicable shipping charges, duties and taxes. You can apply for a refund of your duties and taxes with your government's customs department. To get the paperwork needed for your customs department, please contact i-Parcel Customer Service at [email protected]. Please include your i-Parcel tracking/order number in your correspondence.

To return an item, please complete the return form on the bottom of your invoice. Next to each returned item note the quantity being returned. We recommend that you request tracking and delivery confirmation from your shipping provider to ensure the proper delivery of your return. We cannot issue refunds for lost and unconfirmed return shipments.

UPS i-Parcel
45 Fernwood Avenue
Edison, New Jersey 08820

Please include your original i-Parcel Tracking Number on the outside of the box to prevent delays with processing your return.

Exchanges
Unfortunately, exchanges are not permitted on international orders. If you need a different size or color of a purchased item, or a new item all together, then please return the item you do not want for a full refund under the 30-day return guidelines and place a new order for the desired item.