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How do I pick up a reserved Redbox video?

A couple of weeks ago, I reserved a movie online for Redbox. When I went to pick it up, I did not see an option to "pickup reservation" or anything like that. Since I didn't see an option to pick up my reservation, I bought the movie at the kiosk. I looked on my credit card statement and I got. show more A couple of weeks ago, I reserved a movie online for Redbox. When I went to pick it up, I did not see an option to "pickup reservation" or anything like that. Since I didn't see an option to pick up my reservation, I bought the movie at the kiosk. I looked on my credit card statement and I got charged for buying it at the kiosk and for not picking up my reserved movie. I am extremely confused, as I didn't see an option on the kiosk to pick up my reserved movie.

Answers

Best Answer: On the mainRed boxx page at the RB kiosk the menu runs along the bottom of the screen. The very FIRST (on the far left) choice is Redbox Reservation (or something similar). Click on that,then slide your credit card and your reserved movie comes out the slot. YOU DID NOT receive creditbecausee you didn't pick it up. It says CLEARLY that the movie will be held for 24 hours. If the movie is not picked up during that time you will be charged anyway. You did not pick it up so you were charged and you have no credit waiting for you.

The only way you can get anything back is if you rent a unplayable disc and call customer service to report it.(Report it RIGHT AWAY-do NOT wait several days) They will NOT refund your money,but usually they will give you 2 FREE codes to rent 2 other movies (for one night each) Free.