Here is an oldie but goodie about airline service from Saturday Night Live. National Park Service focuses on love in the wilderness. And, Atlanta moves forward with a 22-mile pedestrian-friendly corridor to link 45 neighborhoods.

What can a Benedictine monk teach United Airlines about customer service? A lot

United Airlines is no stranger to bad customer service, but their stranding of a Benedictine monk in Malawi and the struggle that followed to fly him back to New Mexico provoked a thoughtful response from the order.

Customer service has been suffering since American Airlines began charging for checked bags and the rest of the legacy carriers jumped on the ancillary fee bandwagon. Now, airlines are abandoning their coach passengers when it comes to their frequent flier programs. Every improvement for business-class and first-class passengers is coming at the expense of coach passengers. (Reprinted from last Sunday with corrected links.)