The Canadian Union of Postal Workers (CUPW) has given notice that it intends to hold rotating strikes as of Monday, October 22. While Canada Post continues to operate, delays are possible in affected areas. If you are ordering an Official Transcript, click here for more information.

This utility will require two things - one of which is your Student ID Number. If you do not remember your Student ID Number, you can contact the Office of the University Registrar at 613-533-2040, and our staff will be able to assist you.

If you have your NetID, and don't remember your password, you can do either of the following:

If you did not create your Challenge Questions and did not supply an Alternate Email address, you will have to contact the IT Support Centre at 613.533.6666 or complete theOnline Help Form

Your Web Browser

SOLUS is a web-based application, which means you access it through an Internet browser. Not all web browsers are supported by SOLUS, and use of a non-supported browser could result in the loss of data or denial of specific services.

To get the most of SOLUS, we recommend use of the following web browsers:

Microsoft Internet Explorer (IE) for PC

Mozilla Firefox (Mac and PC)

Apple Safari (Mac)

Google Chrome

Use of other non-supported web-browsing programs may lead to a loss of user application data (e.g.:Applications to Graduate).

Allowing Pop-Up Windows

If you are planning on printing forms from the SOLUS Student Center, please ensure that your web browser (Internet Explorer, Mozilla Firefox, Safari, Google Chrome) is set to allow pop-up windows.

SOLUS generates form requests by producing them in an Adobe pdf format in a new browser window. If your browser is set to block pop-ups, then your forms will not appear on your computer.

In order to help users be able to allow pop-ups, instructions have been produced that list the steps involved for various compatible browsers for both the Mac and PC computing environments:

Your certificate should generate in PDF form in a new window, which you can save or print for your taxation records.

If your certificate does not generate, please review steps 1 and 2 to ensure that your browser is allowing the new window to be created.

Allowing Browser Popups for SOLUS

Whether you are a PC or Mac user, you will need to be able to allow pop-ups on your preferred browser in order to access various services through the SOLUS Student Centre.

This document is designed to provide instructions on how to allow pop-ups for a variety of popular internet browsers.

Further information relating to other browser / operating system combinations will be added as they become available.

Google Chrome for Desktop / Laptop

On your computer, open Chrome.

At the top right, click More icon.

Click Settings.

At the bottom, click Show advanced settings.

Under "Privacy," click Content settings.

Under "Pop-ups," select an option:

Allow all sites to show pop-ups; or

Click on the ‘Manage Exceptions’ button in order to specify a website where pop-ups will be allowed

Click 'Done'

Internet Explorer 10 for PC

If you get the message bar at the bottom of the page that reads “Internet Explorer blocked a pop-up from ps.queensu.ca”:
1. Click on the second button on the bar that reads ‘Options for this site’
2. A second menu will appear. Click ‘Always allow’
3. The screen will refresh back to the same webpage.
4. Repeat the same request command, which will now be allowed to proceed.

Internet Explorer 8 for PC

If you get the message bar “Pop-up blocked. To see this pop-up or additional options click here”:
1. Click on this yellow message bar
2. Click ‘Always allow pop-ups from this site’
3. It will ask you, “Would you like to allow pop-ups from *.ps.queensu.ca?”
a. Click ‘Yes’
4. The screen will refresh to your SOLUS main page.
5. Your information will open in a new tab or window.

Mozilla Firefox for PC

If you get the message bar “Firefox prevented this site from opening a pop-up window”:
1. Click ‘Options’ on the message bar
2. Click ‘Allow Pop-ups for csprd.ps.queensu.ca’
3. Click the ‘Retrieve’ button in SOLUS
4. Your information will open in a new tab or window.

Apple Safari for PC

If you click on an action command (i.e: Retrieve, Save, etc.) in Safari and nothing happens:
1. Click on the Safari Settings Icon (top right hand corner, looks like a wheel)
2. Click ‘Block Pop-up Windows’ (It should not have a check mark beside it)
3. Click the ‘Retrieve’ button in SOLUS
4. Your information will open in a new tab or window.
Please note that Safari is not as customizable as the other browsers. It will either allow all or block all pop-ups.

Mozilla Firefox for Mac

If you get the message bar: Firefox prevented this site from opening a pop-up window:
1. Click Preferences on the message bar
2. Click Allow Pop-ups for csprd.ps.queensu.ca
3. Click the command button in SOLUS
4. Firefox will either:
a. Open a new window with your information
b. Open a window which asks what to do with the file. If this occurs:
i. Chose Open With (Preview) and then click OK to view your information

Apple Safari for Mac

If you click on an action command (i.e: Retrieve, Save, etc.) in Safari and nothing happens:
1. Click on the Safari menu (at the top)
2. Click on Block Pop-Up Windows (It should not have a check mark beside it)
3. Click the Retrieve button in SOLUS
4. Your information will open in a new tab or window.
Safari is not as customizable as the other browsers. It will either allow all or block all pop-ups.