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INTERNATIONAL ORDERS: For years I have shipped internationally without problems, although packages to some countries can take six weeks or more to arrive. Recently, however, several international customers have claimed that their packages were not received. Therefore, I reserve the right to cancel orders from any country that has a history of lost or missing packages or that is on the US Postal Service list of countries experiencing mail delays or other problems with delivery. I also reserve the right to cancel international orders with a value overa $50, and orders from customers with a prior missing package. Please allow six weeks for your package to arrive. Missing packages must be reported within 60 days in order to receive a refund. Thank you for understanding.

INTERNATIONAL ORDERS: For years I have shipped internationally without problems, although packages to some countries can take six weeks or more to arrive. Recently, however, several international customers have claimed that their packages were not received. Therefore, I reserve the right to cancel orders from any country that has a history of lost or missing packages or that is on the US Postal Service list of countries experiencing mail delays or other problems with delivery. I also reserve the right to cancel international orders with a value overa $50, and orders from customers with a prior missing package. Please allow six weeks for your package to arrive. Missing packages must be reported within 60 days in order to receive a refund. Thank you for understanding.

Shop policies

Last updated onJune 24, 2011

Coming to you from the Shenandoah Valley of Virginia, I bring you my own creations - handspun yarn, dyed yarn and spinning fiber, finished objects, patterns. I love the creative process and experimenting with fibers, but I also aim to support local products and enviromentally responsible choices. I'm also a dealer for Spinolution, Louet and Nancy's Knit Knacks!

Returns and exchanges

Accepted within 10 days if unused.
No shipping refunds except due to seller error.

Payment

Paypal preferred.

Shipping

Usual method: US Mail. First class for small orders, Priority mail for medium. Bulkier items sent UPS. PLEASE make sure that your paypal address and etsy address match. In the event of a discrepancy, your item will not be sent until the correct shipping address matches your paypal address. I reserve the right to cancel any sale if this condition cannot be met.

INTERNATIONAL ORDERS: While I ship promptly, packages to some countries can take a month or more to arrive. To avoid problems with delays or packages that may not arrive at their destination safely, I reserve the right to cancel orders from any country that has a history of lost or missing packages or that is on the US Postal Service list of countries experiencing mail delays or other problems with delivery. I also reserve the right to cancel international orders with a value over $50. Thank you for understanding.

Additional policies and FAQs

Anything you buy from me comes from a smoke-free environment. My products are dyed, packaged and stored in my studio, which is pet-free, although I do spin and create products at my home, which is shared with two cats.