in your pocket with our low rates.

Are you having problems with your Card?

This could happen if the phone rings more then 4 times or equivalent to 30 seconds without a connection. Carriers will consider this a connection and will deduct minutes for rounding. The rounding fees can be found on the card information page at www.CallingCards.com (click on card picture).

If you were not able to make a connection please call the customer service number located in the email that came with your pin. Customer Service has complete jurisdiction on whether to credit or add lost minutes to your calling card using there system. When calling customer service, provide them with your pin number and your toll free access number. Customer Service will look up your pin and be able to see your call history. Customer Service will also see that you have lost minutes, and will gladly add them back to your calling card.

Due to international lines and call capacity we can only advise that you try your call again in 10 minutes. Most capacity issues are resolved within this time span. Please call customer service located in the email with your pin.
If the problem continues to occur please fill out the form below.

A. If this is a brand new card with a full balance and you have entered your destination number and the number of minutes is different then what you expected at time of purchase.

Please select the appropriate criteria for your situation:

1. If you're not calling to a cell phone, please call the carrier of the calling card (customer service number) and provide them with the pin and the destination number. If the rate per minute is higher then what we advertise, please fill out the form below.

2. If you are calling to a cell phone, the rate and number of minutes advertised may be different. The rates to cell phones are higher then land line rates. The rate to cell phones in an international country is approximately 2.5 times higher then the land line rate. If you would like to exchange the calling card and it has a full balance, please fill out the form below and include the new card information you wish to exchange it for.

B. Some calling cards also have a tax and a maintenance fee. The tax is deducted from each call that you make. This can be the cause of the card providing fewer minutes because the total number of minutes advertised on the website are based upon the complete usage of the card on one call. Please examine the card information page located on our website. This page can be found by clicking on the card image or the "more info" button. Here you will find all the fee's and taxes associated with that card.

Please hang up and try your call again. If you have lost minutes please call the customer service number located in the email that came with your pin. Customer Service has complete jurisdiction on whether to credit or add lost minutes to your calling card. When calling customer service, provide them with your pin number and your toll free access number. Customer Service will look up your pin and be able to see your call history. Customer Service will see that you have lost your minutes, and will gladly add them back to your calling card.

Some calling cards also have a tax and a maintenance fee. Maintenance fees are taken out by the carrier in order to keep performance and quality across there entire network switches. The tax is deducted from each call that you make. This can be the cause of the card providing fewer minutes because the total number of minutes advertised on the website are based upon the complete usage of the card on one call. Please examine the card information page located on our website. This page can be found by clicking on the card image or the "more info" button. Here you will find all the fee's and taxes associated with that card.

This is the basic unit to record the length of your phone calls. Industry standard is one minute rounding, as in the case of your residential telephone services. Prepaid calling cards can be rounded to one, two, or even three minutes. If it is rounded to 3 minutes, your 30 seconds phone call will be considered as a 3-minute phone call and your 4 minute phone call will be considered as 6 minute phone call.

If you still have questions, please fill in the contact form below for customer support. This information is required to handle your request in the quickest manner.

* - Indicates required fields

* Nature of Request:Having Problems with Card

* Name:

* E-mail Address:

* Order ID:

* Card Name:

* Origination Number:

* Destination Number:

* Date and time of last call attempt:

* Error Message:

* Type of Problem:

Comments:

Do NOT fill in this field. Office Use only.

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Why Us

Say Good-bye to PIN Numbers!

With the free Pinless dialing feature, you can skip entering your pin number when dialing from up to six phone lines (ie. home, work, and cellular)

Say Good-bye to PIN Numbers!

With the free Pinless dialing feature, you can skip entering your pin number when dialing from up to six phone lines (ie. home, work, and cellular)

Forget those Long Numbers!

With free Speed Dial, you can eliminate dialing those long international numbers forever! Store up to twenty frequently called destination numbers.

Fast Calling- The 1-2 Punch!

With Pinless and Speed Dial, you can call international with just a few buttons. Now you can eliminate dialing an average of 20+ digits each time.

Easy Automatic Recharging!

Set your card to automatically recharge, and you will always ensure you have minutes when your balance runs low. Just sit back and just enjoy worry-free calling!