IDM Magazinehttp://idm.net.au
en-US Dubai, New Zealand test paperless trade platformhttp://idm.net.au/article/0012389-dubai-new-zealand-test-paperless-trade-platform
<div class="field field-name-post-date field-type-ds field-label-hidden"><div class="field-items"><div class="field-item even">Friday, February 22, 2019 - 10:59</div></div></div><div class="field field-name-field-deck field-type-text field-label-hidden"><div class="field-items"><div class="field-item even"></div></div></div><div class="field field-name-body field-type-text-with-summary field-label-hidden"><div class="field-items"><div class="field-item even"><p><strong>New Zealand and Dubai have announced a new three-month pilot programme for electronic export certification, a new initiative set to further enhance trade of animal products between the two nations.</strong></p>
<p>The pilot, a first for the UAE, was agreed by New Zealand’s Consul General Kevin McKenna and Khalid Sharif Al Awadhi, chief executive officer of Dubai Municipality for Health, Safety and Environment at the Dubai Municipality HQ this week.</p>
<p>Due to begin in April, the pilot will contribute towards Dubai's goal of being a paperless government by 2021 and is expected that the use of paperless certification will be rolled out long-term.</p>
<p>This was made possible by an arrangement between the New Zealand Ministry for Primary Industries and Ministry of Climate Change and Environment in place since 2016, which recognises that New Zealand's biosecurity and food safety regulatory systems is achieving the outcomes required under UAE law. New Zealand was the first country to have this recognition.<br /> <br />Electronic exchange of export certificates - paperless certification - will provide a simpler, more time effective and sustainable method to facilitate trade between New Zealand and Dubai. Current paper certificates result in a much slower process with importers required to present physical documents to border clearance officials in the importing country.<br /> <br />Through paperless certification, export certificates will be securely transferred from the New Zealand government’s e-Cert platform to the Dubai Municipality system in real-time, reducing any potential fraudulent use of paper certificates and helping to improve import efficiency during border clearance.</p>
<p>The electronic certification platform incorporates firewall protection and full data encryption to provide protection from unauthorised access and use. <br /> <br />New Zealand is a leader in food safety and product traceability, and a trusted supplier of high quality and safe food to consumers in more than 100 countries.<br /> <br />The signing ceremony was attended by Thani Ahmed Al Zeyoudi, Minister of Climate Change and Environment; Dawood Al Hajri, director general of Dubai Municipality; and Matthew Hawkins, New Zealand Ambassador to the UAE. </p>
<p>Khalid Sharif Al Awadhi, chief executive officer of Dubai Municipality for Health, Safety and Environment, said: “Dubai Municipality is the first government agency to link and approve e-health certificates for food.”</p>
<p>“The system will simplify and streamline border clearance procedures and make it smoother by reducing time spent in document inspections and for the process of virtual checking and limit the rejection or delay in the release of food shipments exported from New Zealand, in addition to supporting Dubai government's move towards the transformation of Dubai into a Smart City,” he added.<br /> <br />Kevin McKenna said: “The UAE and New Zealand are important partners. We both share a common vision on pursuing trade with trusted partners that contributes to the lives of all.”</p>
<p>“Making it easier to do business is at the heart of this paperless certification pilot and an exciting step forward for high-quality, safe, nutritious and delicious halal New Zealand food,” he added. </p>
<p> </p>
</div></div></div>Thu, 21 Feb 2019 23:59:00 +0000Admin12389 at http://idm.net.auhttp://idm.net.au/article/0012389-dubai-new-zealand-test-paperless-trade-platform#commentsScan solution helps assess young Australian Geographershttp://idm.net.au/article/0012388-scan-solution-helps-assess-young-australian-geographers
<div class="field field-name-post-date field-type-ds field-label-hidden"><div class="field-items"><div class="field-item even">Thursday, February 21, 2019 - 15:32</div></div></div><div class="field field-name-field-main-image field-type-image field-label-hidden"><div class="field-items"><div class="field-item even"><img src="http://idm.net.au/sites/idm.net.au/files/map.png" width="300" height="300" alt="" /></div></div></div><div class="field field-name-body field-type-text-with-summary field-label-hidden"><div class="field-items"><div class="field-item even"><p><strong>In the GPS era, it’s been estimated that only 1 in 3 Young People Can Read a Road Map. Make that a topographical map and you can be certain the percentage would be much much lower. No such problem for competitors in the annual Australian Geography Competition, where the map reading skills and geographical knowledge of Australia’s best and brightest High School students are tested in a challenging multiple-choice test.</strong></p>
<p>A joint initiative of the Royal Geographical Society of Queensland and the Australian Geography Teachers' Association, the competition has been run annually since 1995. A scanning and OCR solution from EzeScan helps a team of volunteers compile results from over 70,000 entrants from over 700 schools, with winners provided an all-expense paid trip to compete at the annual <a href="http://www.geographycompetition.org.au/node/81">International Geography Olympiad</a>, held this year in Quebec City, Canada</p>
<p>The Competition is open to students studying geography (or an integrated social science that includes geography) in all Years of secondary school.</p>
<p>Each year the competition mails out up to 90,000 exam question and answer sheets to schools nationwide.</p>
<p>Competition Coordinator Bernard Fitzpatrick explains that teachers still prefer having the paper materials for exams</p>
<p>“The Competition is self- funding and we rely heavily on members and volunteers to manage the judging process so the EzeScan solution is assisting us greatly.</p>
<p>Each scoresheet is scanned to multi-page TIFF on a Canon ImageFormula BR9050C with Optical Mark Recognition done by the EzeScan software.</p>
<p>Each school has a unique indentifier code printed on the answer sheet.</p>
<p>It takes few days with the scanner running 24/7 to process all the scoresheets and extract the results to a .csv file using four on-site PCs.</p>
<p>“EzeScan assisted us greatly by programming a solution to and design templates for better pattern recognition,” said Fitzpatrick</p>
<p>“One of the advantages of running a competition for bright students is they grow up to be university students with Python programming skills. One of our winners helped write code to data analysis of the scanned data in half the time of our previous process ranking all the classes from the individual Year levels and Schools against each other and identifying winners for each level.”</p>
<p>Outstanding students at each age level win prizes which include books, special certificates, and medals depending on the age level.</p>
<p><em>For further information, contact EzeScan Phone: 1300 393 722 Email: <a href="https://mail.google.com/mail/?view=cm&amp;fs=1&amp;tf=1&amp;to=sales@ezescan.com.au" target="_blank">sales@ezescan.com.au </a>Web: <a href="http://www.ezescan.com.au/">www.ezescan.com.au</a></em></p>
<p> </p>
</div></div></div>Thu, 21 Feb 2019 04:32:56 +0000Admin12388 at http://idm.net.auhttp://idm.net.au/article/0012388-scan-solution-helps-assess-young-australian-geographers#comments Citadel grows ECM cloud userbasehttp://idm.net.au/article/0012387-citadel-grows-ecm-cloud-userbase
<div class="field field-name-post-date field-type-ds field-label-hidden"><div class="field-items"><div class="field-item even">Thursday, February 21, 2019 - 15:26</div></div></div><div class="field field-name-field-deck field-type-text field-label-hidden"><div class="field-items"><div class="field-item even"></div></div></div><div class="field field-name-body field-type-text-with-summary field-label-hidden"><div class="field-items"><div class="field-item even"><p><strong>Announcing its financial results for the six months ended 31 December 2018, the Citadel Group has highlighted growth in delivery of Software-as-a-Service (SaaS) solutions, including the Citadel Information Exchange (IX) cloud ECM platform.</strong></p>
<p>As well as announcing the first international client for Citadel IX, a pilot has been implemented for a large Government Department with a view to rolling it across 25,000 users.</p>
<p>Underpinned by SaaS and new product growth, revenue from Software/Software-as-a-Service (SaaS) solutions was up 39.1% for the 6 months to December 31 2018.</p>
<p>The City of Yarra has deployed Citadel IX for a 3+3 year electronic document and records management system (eDRMS) Managed Service for 1,500 users. Another government client with 1,500 seats has signed a 5 year eDRMS support agreement, including a pilot migration to Citadel-IX</p>
<p>Citadel’s CEO Darren Stanley said: “It has been another strong half year performance, as we delivered a record level of recurring revenues from highly scalable SaaS solutions. We successfully transitioned our sales focus towards scalable solutions that provide annuity revenue streams, and we increased investment in SaaS platform development to drive further long-term sustainable growth.</p>
<p>“Our customer base continues to expand across each of our key verticals, as we scale out SaaS solutions, notably Citadel-IX, our virtual responder application for citizen safety, and our suite of e-health solutions. We now have in excess of 265,000 users across software and managed solutions, which we expect to significantly scale in the coming years.”</p>
<p>The company says it has a strong sales pipeline for Citadel IX and expects to achieve 1 new customer a month targeting 200,000 users in FY20. There are 8 existing Citadel IX users with over 26,000 seats.</p>
<p><em><a href="https://citadelgroup.com.au/citadel-ix/">https://citadelgroup.com.au/citadel-ix/</a></em></p>
<p> </p>
</div></div></div>Thu, 21 Feb 2019 04:26:03 +0000Admin12387 at http://idm.net.auhttp://idm.net.au/article/0012387-citadel-grows-ecm-cloud-userbase#commentsForms Signature plug-in for SharePointhttp://idm.net.au/blog/0012386-forms-signature-plug-sharepoint
<div class="field field-name-body field-type-text-with-summary field-label-hidden"><div class="field-items"><div class="field-item even"><p><strong>KWizCom, a developer of SharePoint Forms &amp; Workflows, as well as numerous other powerful SharePoint web parts, add-ons and apps for Office 365 (SharePoint Online), has unveiled a new add-on for SharePoint users, the Signature Pad Column.</strong></p>
<p>The newly released <a href="http://www.kwizcom.com/sharepoint-add-ons/signature-pad-column/overview/">Signature Pad Column </a>is a SharePoint plug-in that allows non-technical end users to easily add signature field to their SharePoint list forms. This SharePoint solution enables business users to require end-user signature when submitting a SharePoint list form.</p>
<p>They just simply add it to their form just like any other field. Once users sign the saved item, signing user name and signing timestamp are saved.</p>
<p>Moreover, SharePoint business users can just looki at the list view to find out which items have been signed and which were not, or have been updated after they were signed, i.e. signature invalidated.</p>
<p>A <a href="http://www.kwizcom.com/sharepoint-add-ons/signature-pad-column/download/">no-cost evaluation version </a>of Signature Pad Column is available.</p>
<p><a href="http://www.kwizcom.com/">http://www.kwizcom.com </a></p>
<p> </p>
</div></div></div><div class="field field-name-taxonomy-vocabulary-42 field-type-taxonomy-term-reference field-label-above"><div class="field-label">Business Solution:&nbsp;</div><div class="field-items"><div class="field-item even"><a href="/taxonomy/term/28">Business Process &amp; Workflow</a></div><div class="field-item odd"><a href="/category/topics/enterprise-content-management">Enterprise Content Management</a></div></div></div>Thu, 21 Feb 2019 03:48:10 +0000Admin12386 at http://idm.net.auhttp://idm.net.au/blog/0012386-forms-signature-plug-sharepoint#commentsHow A Swiss Army Knife Could Radically Change Your Digital Transformation Processhttp://idm.net.au/article/0012385-how-swiss-army-knife-could-radically-change-your-digital-transformation
<div class="field field-name-post-date field-type-ds field-label-hidden"><div class="field-items"><div class="field-item even">Thursday, February 21, 2019 - 14:43</div></div></div><div class="field field-name-field-deck field-type-text field-label-hidden"><div class="field-items"><div class="field-item even"></div></div></div><div class="field field-name-field-main-image field-type-image field-label-hidden"><div class="field-items"><div class="field-item even"><img src="http://idm.net.au/sites/idm.net.au/files/Victorinox_Deluxe-Tinker_01-300x300.jpg" width="300" height="300" alt="" /></div></div></div><div class="field field-name-body field-type-text-with-summary field-label-hidden"><div class="field-items"><div class="field-item even"><p><strong>Digital transformation is a top priority at many enterprises as they attempt to convert more workflows to fully electronic processes. In the case of document handling and processing, many companies have implemented digital imaging solutions to convert their paper documents (mail, forms, archives, etc.) into digital documents. But that’s just one step on the path toward digital transformation. </strong></p>
<p>This isn’t just about having electronic data or files; a true transformation involves fundamental changes in how that data is managed or utilized after the scanning process. That’s where imaging and document management software plays an increasingly important role in digital transformation initiatives.</p>
<p>At OPEX, our scanners have been greatly enhanced by the expansion of features and functions found in our software package. <a href="https://www.opex.com/products/scanning-software" target="_blank">CertainScan</a> maps user-defined metadata from any OCR, MICR, or bar code on a scanned page. This allows for highly granular indexing of digital files. </p>
<p>That only represents the base software options that OPEX offers on their <a href="https://www.opex.com/document-imaging/scanning" target="_blank">Falcon scanners</a>.</p>
<p>To enable a true digital transformation, one that helps companies take scanned documents and easily integrate them with other sources of digital data to create new workflows or enhance existing ones, you need a software suite that is both configurable and has full functionality. Using OPEX edit, operators can edit batches and metadata during the scanning process, including inserting, deleting, and moving images.</p>
<p><a href="https://www.opex.com/products/scanning-software" target="_blank">OPEX Transform</a>, for example, is a utility that can convert standard scanner output files into XML and ASCII file formats. The software can convert tiff and jpeg images into multipage tiffs, PDFs, and PDF-A files.</p>
<p>This ability to quickly edit, index, virtually batch, and convert images into different file types, unlocks new possibilities when it comes to turning scanned documents into data that can be leveraged across operations and applications. A single scanned piece of paper can be converted into multiple streams of outputs, which eliminates many manual distribution tasks while also making it easier for other applications and staff members to access the data within the documents.</p>
<p>The first area where these benefits are readily apparent is in the document management process itself. Even companies that use high-speed scanners struggle with time-consuming manual prep processes and distribution processes.</p>
<p>Documents have to be sorted and organised before scanning, and then those batches are scanned as separate jobs. The documents are then physically resorted for storage in some cases. With configurable imaging software, all of those processes can be handled virtually, and in many cases, automatically.</p>
<p>Documents can be scanned as they arrive and then indexed and batched during the scan process. The digital document can then be distributed to multiple locations simultaneously based any rules the user establishes. More importantly, the documents can be automatically converted to other file types for use by additional applications – including remittance, enterprise resource planning, accounting, electronic health record, and other systems.</p>
<p>For enterprises of any size, the elimination of those manual preparation steps and distribution/archiving activities can represent a significant time and cost savings. It also makes the entire process more accurate and beneficial.</p>
<p>From there, the digital documents can be integrated into other workflows. The content can be used in data mining or analysis activities in ways that weren’t possible before (or at least not possible without additional software tools or manual workarounds).</p>
<p>OPEX has also designed software to digitalize the process of managing the scanners themselves. With <a href="https://f53206d3e72ccc9549db-abd64f5a7e75c58c895e6e6d637d3096.ssl.cf5.rackcdn.com/314.pdf?i=273004" target="_blank">OPEX Insight</a>, supervisors can monitor the performance metrics and machine statistics on all devices, and allow users to modify job and operator settings from a single location. Because the software tools are fully configurable, they serve as a virtual Swiss Army knife when it comes to enabling these new digital operations. </p>
<p>For companies with an eye on digital transformation, having the right imaging software in place can not only help improve the flexibility of their scanning operations but also make it easier to create more innovative digital workflows across the organization.</p>
<p><em>For further information, contact Byron Knowles, OPEX Business Development Manager – APAC. Email: <a href="mailto:bknowles@opex.com">bknowles@opex.com</a> Tel: 0 484 596 470 (m) Web: <a href="http://www.opex.com/contact/sales-contact/">www.opex.com/contact/sales-contact/</a></em></p>
<p> </p>
</div></div></div>Thu, 21 Feb 2019 03:43:49 +0000Admin12385 at http://idm.net.auhttp://idm.net.au/article/0012385-how-swiss-army-knife-could-radically-change-your-digital-transformation#commentsDigital Vision meets Legacy Hurdlehttp://idm.net.au/article/0012384-digital-vision-meets-legacy-hurdle
<div class="field field-name-post-date field-type-ds field-label-hidden"><div class="field-items"><div class="field-item even">Thursday, February 21, 2019 - 14:35</div></div></div><div class="field field-name-field-deck field-type-text field-label-hidden"><div class="field-items"><div class="field-item even"></div></div></div><div class="field field-name-body field-type-text-with-summary field-label-hidden"><div class="field-items"><div class="field-item even"><p><strong>When asked about the biggest barriers to digital transformation in 2019, nearly one-third of organizations surveyed (30 percent) cited insufficient budget and 22 percent cited the inability to experiment quickly. 'Legacy systems' still present the single biggest barrier at 41 percent of those surveyed. Lack of change management capabilities and relevant skills are also seen as major hurdles in 2019.</strong></p>
<p>Those were among the findings of the Infosys Digital Radar, based on an online survey of more than 1,000 global C-level and other senior executives conducted in November 2018, as well as phone interviews with practitioners and subject matter experts.</p>
<p>The study found that when it comes to digital transformation, organizations can be grouped into three clusters based on their progress: visionaries, explorers, and watchers. The firm defines visionaries as organizations that understand the potential of digital to completely transform business; explorers as those that commit to digital programs driven by the need to enhance customer experience; and watchers as those that see digital through the prism of efficiency.</p>
<p>Infosys identified 22 key digital initiatives and surveyed where companies stood on implementing each one. Companies were then assigned a Digital Maturity Index score from 0 to 100 according to their progress on pursuing and implementing these 22 key initiatives.</p>
<p>The 22 digital initiative were also categorized under four big buckets: foundation initiatives - implemented to modernize legacy systems; mainstay initiatives - focused on core digital transformation elements such as automation and AI; customer initiatives - focused on improving the customer experience; and forefront initiatives - focused on harnessing cutting -edge technologies, such as augmented and virtual reality, drones and blockchain.</p>
<p>This research found that as companies advance along the digital transformation journey, they tend to focus on different buckets. Watchers concentrate on scaling up foundation initiatives. Explorers focus on a broader range of initiatives including mainstay and customer - yet are sometimes held back by a lack of progress in scaling up foundation initiatives. And visionaries bring many initiatives to scale alongside the foundation, mainstay and customer categories. Visionaries are also the only businesses making substantial progress on scaling up forefront initiatives.</p>
<p>The survey revealed significant differences in digital maturity by industry. The highest maturity levels were found in technology, manufacturing, telco and financial services sectors. While industries such as consumer goods, logistics and healthcare ranked near the bottom regarding their digital transformation progress. Compared to other industries, retail is in the middle of the pack, with many legacy retailers not having made much headway. Perhaps surprisingly, the automotive sector lags other sectors in terms of its digital maturity. While autonomous and connected vehicles grab headlines, much work is needed to modernize legacy systems and integrate the automotive ecosystem.</p>
<p><em>For a full copy of the report, visit: <a href="http://www.infosys.com/digital-radar">http://www.infosys.com/digital-radar</a> </em></p>
<p> </p>
</div></div></div>Thu, 21 Feb 2019 03:35:22 +0000Admin12384 at http://idm.net.auhttp://idm.net.au/article/0012384-digital-vision-meets-legacy-hurdle#commentsEsker Australia Launches New Cash Collections Management Solutionhttp://idm.net.au/blog/0012383-esker-australia-launches-new-cash-collections-management-solution
<div class="field field-name-body field-type-text-with-summary field-label-hidden"><div class="field-items"><div class="field-item even"><p><strong>Esker has announced the launch of its Collections Management automation solution in Australia, building on the success of the solution in the U.S. and France. Esker’s cloud-based solution optimises collections management by decreasing costs, accelerating payments and reducing DSO (Days Sales Outstanding).</strong></p>
<p>Collections management complements and enhances Esker’s existing accounts receivable (AR) offering, improving the cash collections process by automating what should be automated (e.g., task lists, collection calls needed, sending account statements and payment reminders, etc.) while providing real-time visibility on collection performance.</p>
<p>Automating this stage delivers numerous benefits, including:</p>
<ul>
<li><strong>Higher staff productivity: </strong>Modernised tools replace spreadsheets, helping staff to better organise collections activities, maximise productivity and focus on more customer-centric, value- added tasks.</li>
<li><strong>Faster customer payments:</strong> From automated collection call lists and payment reminders to a central location for all account information, automation creates a more effective collections process.</li>
<li><strong>Increased visibility: </strong>Dashboards with live analytics allow users to oversee daily activities and monitor KPIs (Key Performance Indicators).</li>
<li><strong>Greater collaboration:</strong> Team members and customers interact on a shared platform rather than remaining siloed, strengthening the overall customer experience.</li>
</ul>
<p> </p>
<p>Faced with poor payment behaviour and lengthy invoice to cash conversion, Australian businesses are looking to reverse the trend and accelerate their cash collection cycle to preserve cash flow and increase their competitiveness in the region. According to a recent market study by Atradius, “<em>Payment Practices Barometer APAC 2018</em>,” 4 out of 10 invoices in Australia are paid late with an average delay of 32 days.</p>
<p>“For companies seeking to modernise the whole of their AR processes, collections management brings a number of sophisticated capabilities, from collections forecasting to dispute resolution,” said Christophe DuMonet, Managing Director at Esker Australia.</p>
<p>“We are confident collections management will add a more dynamic dimension to our current AR solution offering.”</p>
<p>Esker has also announced that Eric Maisonhaute re-joined the company in October 2018 as the new Director of Esker’s Accounts Receivable solutions to drive the launch in the Australian and New Zealand markets. Originally from France, Eric has worked in sales and consulting roles at Esker in Australia and at the company’s headquarters in Lyon, France. He has also worked for companies in the U.S. and Australia in the order-to-cash, procure-to-pay and supply chain finance space. He brings 22 years of experience with a valuable balance of technical knowledge and business process skills.</p>
<p><em><a href="https://www.esker.com.au/solutions/order-cash/collections-management/">https://www.esker.com.au/solutions/order-cash/collections-management/</a></em></p>
<p> </p>
</div></div></div><div class="field field-name-taxonomy-vocabulary-42 field-type-taxonomy-term-reference field-label-above"><div class="field-label">Business Solution:&nbsp;</div><div class="field-items"><div class="field-item even"><a href="/taxonomy/term/27">Invoice Processing</a></div></div></div>Thu, 21 Feb 2019 03:20:50 +0000Admin12383 at http://idm.net.auhttp://idm.net.au/blog/0012383-esker-australia-launches-new-cash-collections-management-solution#commentsGartner’s Top 10 Data and Analytics Technology Trends for 2019http://idm.net.au/article/0012382-gartner-s-top-10-data-and-analytics-technology-trends-2019
<div class="field field-name-post-date field-type-ds field-label-hidden"><div class="field-items"><div class="field-item even">Thursday, February 21, 2019 - 14:13</div></div></div><div class="field field-name-field-deck field-type-text field-label-hidden"><div class="field-items"><div class="field-item even"></div></div></div><div class="field field-name-body field-type-text-with-summary field-label-hidden"><div class="field-items"><div class="field-item even"><p><strong>Augmented analytics , continuous intelligence and explainable artificial intelligence (AI) are among the top trends in data and analytics technology that have significant disruptive potential over the next three to five years, according to Gartner, Inc.</strong></p>
<p>Speaking at the <a href="https://www.gartner.com/ap/data">Gartner Data &amp; Analytics Summit </a>in Sydney, Rita Sallam , research vice president at Gartner, said data and analytics leaders must examine the potential business impact of these trends and adjust business models and operations accordingly, or risk losing competitive advantage to those who do.</p>
<p>“The story of data and analytics keeps evolving, from supporting internal decision making to continuous intelligence, information products and appointing chief data officers,” she said.</p>
<p>“It’s critical to gain a deeper understanding of the technology trends fuelling that evolving story and prioritize them based on business value.”</p>
<p>According to Donald Feinberg, vice president and distinguished analyst at Gartner, the very challenge created by digital disruption — too much data — has also created an unprecedented opportunity. The vast amount of data, together with increasingly powerful processing capabilities enabled by the cloud, means it is now possible to train and execute algorithms at the large scale necessary to finally realize the full potential of AI.</p>
<p>“The size, complexity, distributed nature of data, speed of action and the continuous intelligence required by digital business means that rigid and centralized architectures and tools break down,” Mr. Feinberg said.</p>
<p>“The continued survival of any business will depend upon an agile, data-centric architecture that responds to the constant rate of change.”</p>
<p>Gartner recommends that data and analytics leaders talk with senior business leaders about their critical business priorities and explore how the following top trends can enable them.</p>
<p><strong>Trend No. 1: Augmented Analytics </strong></p>
<p><a href="https://www.gartner.com/smarterwithgartner/gartner-top-10-strategic-technology-trends-for-2019/">Augmented analytics </a>is the next wave of disruption in the data and analytics market. It uses machine learning (ML) and AI techniques to transform how analytics content is developed, consumed and shared.</p>
<p>By 2020, augmented analytics will be a dominant driver of new purchases of analytics and BI, as well as data science and ML platforms, and of embedded analytics. Data and analytics leaders should plan to adopt augmented analytics as platform capabilities mature.</p>
<p><strong>Trend No. 2: Augmented Data Management </strong></p>
<p>Augmented data management leverages ML capabilities and AI engines to make enterprise information management categories including data quality, metadata management, master data management, data integration as well as <a href="https://www.gartner.com/it-glossary/dbms-database-management-system/">database management systems (DBMSs) </a>self-configuring and self-tuning. It is automating many of the manual tasks and allows less technically skilled users to be more autonomous using data. It also allows highly skilled technical resources to focus on higher value tasks.</p>
<p>Augmented data management converts <a href="https://www.gartner.com/it-glossary/metadata">metadata </a>from being used for audit, lineage and reporting only, to powering dynamic systems. Metadata is changing from passive to active and is becoming the primary driver for all AI/ML.</p>
<p>Through to the end of 2022, data management manual tasks will be reduced by 45 percent through the addition of ML and automated service-level management.</p>
<p><strong>Trend No. 3: Continuous Intelligence </strong></p>
<p>By 2022, more than half of major new business systems will incorporate continuous intelligence that uses real-time context data to improve decisions.</p>
<p>Continuous intelligence is a design pattern in which real-time analytics are integrated within a business operation, processing current and historical data to prescribe actions in response to events. It provides decision automation or decision support. Continuous intelligence leverages multiple technologies such as augmented analytics, event stream processing, optimization, business rule management and ML.</p>
<p>“Continuous intelligence represents a major change in the job of the data and analytics team,” said Ms. Sallam. “It’s a grand challenge — and a grand opportunity — for analytics and BI (business intelligence) teams to help businesses make smarter real-time decisions in 2019. It could be seen as the ultimate in operational BI.”</p>
<p><strong>Trend No. 4: Explainable AI </strong></p>
<p>AI models are increasingly deployed to augment and replace human decision making. However, in some scenarios, businesses must justify how these models arrive at their decisions. To build trust with users and stakeholders, application leaders must make these models more interpretable and explainable.</p>
<p>Unfortunately, most of these advanced AI models are complex black boxes that are not able to explain why they reached a specific recommendation or a decision. Explainable AI in data science and ML platforms, for example, auto-generates an explanation of models in terms of accuracy, attributes, model statistics and features in natural language.</p>
<p><strong>Trend No. 5: Graph </strong></p>
<p>Graph analytics is a set of analytic techniques that allows for the exploration of relationships between entities of interest such as organizations, people and transactions.</p>
<p>The application of graph processing and graph DBMSs will grow at 100 percent annually through 2022 to continuously accelerate data preparation and enable more complex and adaptive data science.</p>
<p>Graph data stores can efficiently model, explore and query data with complex interrelationships across data silos, but the need for specialized skills has limited their adoption to date, according to Gartner.</p>
<p>Graph analytics will grow in the next few years due to the need to ask complex questions across complex data, which is not always practical or even possible at scale using SQL queries.</p>
<p><strong>Trend No. 6: Data Fabric </strong></p>
<p>Data fabric enables frictionless access and sharing of data in a distributed data environment. It enables a single and consistent data management framework, which allows seamless data access and processing by design across otherwise siloed storage.</p>
<p>Through 2022, bespoke data fabric designs will be deployed primarily as a static infrastructure, forcing organizations into a new wave of cost to completely re-design for more dynamic data mesh approaches.</p>
<p><strong>Trend No. 7: NLP/ Conversational Analytics </strong></p>
<p>By 2020, 50 percent of analytical queries will be generated via search, natural language processing (NLP) or voice, or will be automatically generated. The need to analyze complex combinations of data and to make analytics accessible to everyone in the organization will drive broader adoption, allowing analytics tools to be as easy as a search interface or a conversation with a virtual assistant.</p>
<p><strong>Trend No. 8: Commercial AI and ML </strong></p>
<p>Gartner predicts that by 2022, 75 percent of new end-user solutions leveraging AI and ML techniques will be built with commercial solutions rather than open source platforms.</p>
<p>Commercial vendors have now built connectors into the Open Source ecosystem and they provide the enterprise features necessary to scale and democratize AI and ML, such as project &amp; model management, reuse, transparency, data lineage, and platform cohesiveness and integration that Open Source technologies lack.</p>
<p><strong>Trend No. 9: Blockchain </strong></p>
<p>The core value proposition of blockchain, and distributed ledger technologies, is providing decentralized trust across a network of untrusted participants. The potential ramifications for analytics use cases are significant, especially those leveraging participant relationships and interactions.</p>
<p>However, it will be several years before four or five major blockchain technologies become dominant. Until that happens, technology end users will be forced to integrate with the blockchain technologies and standards dictated by their dominant customers or networks. This includes integration with your existing data and analytics infrastructure. The costs of integration may outweigh any potential benefit. Blockchains are a data source, not a database, and will not replace existing data management technologies.</p>
<p><strong>Trend No. 10: Persistent Memory Servers </strong></p>
<p>New persistent-memory technologies will help reduce costs and complexity of adopting in-memory computing (IMC)-enabled architectures. Persistent memory represents a new memory tier between DRAM and NAND flash memory that can provide cost-effective mass memory for high-performance workloads. It has the potential to improve application performance, availability, boot times, clustering methods and security practices, while keeping costs under control. It will also help organizations reduce the complexity of their application and data architectures by decreasing the need for data duplication.</p>
<p>“The amount of data is growing quickly and the urgency of transforming data into value in real-time is growing at an equally rapid pace,” Mr. Feinberg said. “New server workloads are demanding not just faster CPU performance, but massive memory and faster storage.” </p>
<p> </p>
</div></div></div>Thu, 21 Feb 2019 03:13:02 +0000Admin12382 at http://idm.net.auhttp://idm.net.au/article/0012382-gartner-s-top-10-data-and-analytics-technology-trends-2019#commentsWhere are you on your RPA journey?http://idm.net.au/article/0012381-where-are-you-your-rpa-journey
<div class="field field-name-post-date field-type-ds field-label-hidden"><div class="field-items"><div class="field-item even">Thursday, February 21, 2019 - 14:09</div></div></div><div class="field field-name-field-deck field-type-text field-label-hidden"><div class="field-items"><div class="field-item even"></div></div></div><div class="field field-name-body field-type-text-with-summary field-label-hidden"><div class="field-items"><div class="field-item even"><p><strong>Information Services Group, a global technology research and advisory firm with an office in Sydney, has found the majority of companies are at the beginning stages of deploying RPA, with only 7 percent at ISG's highest level of maturity – Bot 3.0 – having expanded automation to multiple functions across the enterprise.</strong></p>
<p>The ISG Insights study <a href="https://c212.net/c/link/?t=0&amp;l=en&amp;o=2379225-1&amp;h=1682993497&amp;u=https%3A%2F%2Fresearch.isg-one.com%2Freportaction%2FIs-Your-RPA-Program-Bot-3-0-Ready%2FMarketing%3FisSearchWithin%3DTrue%26pdfViewMode%3D%26SearchTerms%3D&amp;a=Is+Your+RPA+Program+%27Bot+3.0%27+Ready%3F">Is Your RPA Program 'Bot 3.0' Ready? </a>finds that many organizations hit the “RPA wall” and struggle to get beyond their first 10-20 process automations.</p>
<p>To expand its RPA capabilities ISG has formed a global partnership with WorkFusion, a leading intelligent automation and robotic process automation (RPA) software company.</p>
<p>"Our partnership with WorkFusion, which offers AI-driven RPA software, enables ISG Automation to deliver automation solutions to our enterprise clients that move them along the maturity curve toward becoming Bot 3.0 companies," said Michael P. Connors, chairman and CEO of ISG.</p>
<p>"Many of our clients are at the beginning stages of their automation journey," said Connors. "After they automate several basic business functions, they look to ISG for advice on how to scale their automation across the enterprise and move from robotic to smart automation with cognitive technology."</p>
<p>"We are proud to partner with ISG, a thought leader in the industry," said Alex Lyashok, president and CEO of WorkFusion.</p>
<p>"Traditional RPA is reaching maturity, and companies are looking to further unlock the value of automation with cognitive capabilities that allow them to deal with ever-changing inputs and unstructured data. They also look to scale their automation efforts over time. Our partnership with ISG will allow their enterprise clients to achieve a significant change in their automation efforts."</p>
<p><em>Information Services Group Australia Tel: 1 800 474 269 </em></p>
<p><em><a href="http://www.isg-one.com/">http://www.isg-one.com </a></em></p>
<p> </p>
</div></div></div>Thu, 21 Feb 2019 03:09:46 +0000Admin12381 at http://idm.net.auhttp://idm.net.au/article/0012381-where-are-you-your-rpa-journey#commentsRPA and AI across the intelligent automation spectrumhttp://idm.net.au/article/0012380-rpa-and-ai-across-intelligent-automation-spectrum
<div class="field field-name-post-date field-type-ds field-label-hidden"><div class="field-items"><div class="field-item even">Thursday, February 21, 2019 - 13:28</div></div></div><div class="field field-name-field-deck field-type-text field-label-hidden"><div class="field-items"><div class="field-item even"> By Lee Beardmore, Capgemini Business Services</div></div></div><div class="field field-name-field-main-image field-type-image field-label-hidden"><div class="field-items"><div class="field-item even"><img src="http://idm.net.au/sites/idm.net.au/files/rpa.jpg" width="225" height="225" alt="" /></div></div></div><div class="field field-name-body field-type-text-with-summary field-label-hidden"><div class="field-items"><div class="field-item even"><p><strong>It’s true to say that RPA has taken us a long way towards unlocking productivity benefits tied up in manual processes. It has galvanized a mindset that things can change without a need for massive systems reengineering.</strong></p>
<p>Although wholesale change isn’t always a realistic option for most organization, RPA acts as a catalyst to help businesses progress and add value, enabling them to build strategic plans around investments they’ve already made into their legacy systems. It doesn’t preclude big change – it simply supports a faster release of benefits alongside greater change initiatives, so that everyone’s a winner!</p>
<p>The expansion into artificial intelligence (AI) is the next step of this more granular, faster form of transformation, with more and more business activities either wholly or partially automated by increasingly sophisticated means.</p>
<p>At Capgemini, we use a framework called the <a href="https://www.capgemini.com/au-en/resources/the-five-senses-of-artificial-intelligence/" target="_blank">“Five Senses of Intelligent Automation”</a> to help classify and structure solution components on the intelligent automation spectrum.</p>
<p>This framework takes an “automation first” approach to understanding technology, and is based on the observation that almost every solution in which AI is involved consists of five senses. Combinations of these senses deliver automation systems that offer dramatic improvements over their manual counterparts.</p>
<p>Naturally, this must come with some process restructuring – it’s not possible to generate significant benefits if you automate the current “as is” process state. Processes must be optimized with an automation-first mindset.</p>
<p><strong>Practical uses</strong></p>
<p>With all of this in mind, here are some real-world use cases that combine RPA and AI into broader intelligent automation solutions:</p>
<ul>
<li><strong>Process discovery</strong> – often the biggest question for RPA is: “Where do I build the robots and what benefit will I achieve?” Analytics, machine learning, and AI provides an evidence-based, bottom-up view of what is actually happening in an organization’s operational processes that helps understand how to change processes, where to deploy robots, and assesses the benefits once they’ve been deployed. This can be compared and contrasted with the traditional top-down view provided by process leaders and operators.</li>
</ul>
<ul>
<li><strong>Managing unstructured data</strong> – RPA is a transport mechanism for getting raw data such as documents, forms, correspondence, contracts, and other free text content to AI components. RPA is surrounded by these AI modules – such as computer vision, pattern matching, classifiers, and natural language processing – which deliver specific capabilities to carry out subjective processing tasks that have traditionally been done by people. RPA is then used, alongside APIs, to input the answers into the target systems.</li>
</ul>
<ul>
<li><strong>Corporate memory</strong> – one area that AI can really help is in knowledge management. Leveraging cognitive search engines and knowledge bases to inform customers and employees quickly can have a huge impact on their satisfaction. Although not directly related to RPA, corporate memory is an essential ingredient in the AI mix offering an automation capability that can divert interactions towards viable self-service and away from asking an agent or colleague.</li>
</ul>
<ul>
<li><strong>The conversational interface</strong> – my children are constantly talking to their devices. It’s a natural (and sometimes amusing) activity, and this style of conversation, whether voice or textural, is increasing dramatically. As chatbots and voicebots continue to offer a new user experience, RPA can open up access to an organization’s application estate – particularly those that are difficult to integrate with – enabling them to participate in the new world of conversational interfaces.</li>
</ul>
<ul>
<li><strong>Speed to insight </strong>– RPA can be leveraged to improve productivity of corporate reporting and support the generation of insight and interpretation of data. RPA supports the “last mile” of supplementary analysis needed to hone in on a key piece of insight. AI can be used to model and predict through a traditional machine learning approach, or through natural language generation techniques to create a grammatically correct, narrative summary of the findings within a block of raw data.</li>
</ul>
<p> </p>
<p>As new AI techniques and solutions come on to market, the spectrum of intelligent automation continues to expand – and it’s already changing the future of work in a radical but positive way.</p>
<p>The ability to introduce these connected, yet granular solutions is helping drive a dual-speed transformation and a new era of business and IT alignment.</p>
<p><em>Lee Beardmore is Vice President and Chief Innovation Officer, Capgemini Business Services, contact:<a href="https://mail.google.com/mail/?view=cm&amp;fs=1&amp;tf=1&amp;to=lee.beardmore@capgemini.com" target="_blank">lee.beardmore@capgemini.com</a></em></p>
<p><em>This article was originally published in Capgemini’s February 2019 Intelligent Automation Special Edition publication, available for free direct download <a href="https://www.capgemini.com/wp-content/uploads/2019/02/Intelligent-Automation-Special-Edition_web_final.pdf">HERE</a></em></p>
<p> </p>
<p> </p>
</div></div></div>Thu, 21 Feb 2019 02:28:29 +0000Admin12380 at http://idm.net.auhttp://idm.net.au/article/0012380-rpa-and-ai-across-intelligent-automation-spectrum#commentsChanging The Way We Hire Using Natural Language Processinghttp://idm.net.au/article/0012379-changing-way-we-hire-using-natural-language-processing
<div class="field field-name-post-date field-type-ds field-label-hidden"><div class="field-items"><div class="field-item even">Thursday, February 21, 2019 - 13:02</div></div></div><div class="field field-name-field-deck field-type-text field-label-hidden"><div class="field-items"><div class="field-item even">By Jeremy Manjorin, COO &amp; Co-Founder of True Reply</div></div></div><div class="field field-name-body field-type-text-with-summary field-label-hidden"><div class="field-items"><div class="field-item even"><p><strong>The <a href="https://truereply.com/">True Reply platform </a>allows for open-ended data collection via phone or Alexa powered devices. Because of the way it can automatically collect, process and analyze voice-based content, it has the potential to significantly impact recruiting and hiring, changing the way we screen candidates for open positions.</strong></p>
<p>Recruiting for today’s workforce is a complex and time-consuming endeavour. Recruiters and HR personnel assess the needs of a role and establish parameters for their posts and searches. They then collect the data in the form of resumes from a variety of inputs (job boards like LinkedIn, Indeed, and many more), and then analyze all of that data to find potential matches. They then begin the arduous process of pre-screening potential matches in an endless cycle of phone calls and emails.</p>
<p>In the US alone, according to the Bureau of Labor Statistics, there were roughly 5.8 million job openings in December of 2017 ( <a href="https://www.bls.gov/news.release/jolts.nr0.htm">BLS Dec 2017 </a>). Along with this, there were approximately 5.2 million separations (quits, layoffs, discharges, etc.) measured in this same time period. While unemployment is historically low, the number of jobs needing filling per month is still incredibly large. Additionally, 42% of people ages 18–34 are considering a new job and 20% of people over 35 are considering a new job ( <a href="http://fitsmallbusiness.com/study-millennials-in-the-workplace/">Fit Small Business </a>). What this equates to, is that month over month, there are millions of job applications and interviews being conducted in the US alone.</p>
<p>Reviewing each application takes time and resources. Recruiters must be strategic in the way they broadcast new positions such that the positions can be filled appropriately. However, recruiters are inundated by candidates and their resumes, and pre-screening even a small percentage of them takes a lot of time and money. But there is a way to expedite this process…</p>
<p>The True Reply platform excels at is allowing people to answer open-ended questions via a voice interface, letting candidates elaborate on or add details to their responses. Where the value to the recruiter or HR representative comes in, is where the platform transcribes the audio data, provides detailed analytics and allows the pre-screen questionnaire administrator to review keywords in order to quickly narrow down the applicants into the top prospective candidates, quickly, easily and best of all, cost-effectively.</p>
<p><strong>The Scenario</strong><strong> — </strong><strong>A company is in need of a manager </strong></p>
<p>A company is looking to hire a sales manager for one of their new products. They use an external recruiter to begin the search for them. The recruiting firm posts the job opening on all the usual job boards and within a few days they have an influx of over 100 resumes. Of those 100, maybe only 20 of them are viable candidates, however, that’s still 20 pre-screen interviews the recruiter needs to run. This can take hours of time to connect with the potential candidates and ask them a battery of standard questions in relation to the posting.</p>
<p>With True Reply, once a resume is submitted and reviewed, the recruiter can send an automated response to those 20 potential candidates and include a QR code or dial-in number for the potential candidates to call into and take a pre-screening questionnaire. The questionnaire can be as long or as short as it needs to be (generally 10 questions to ensure enough data is collected to decide whether or not to pursue this candidate further).</p>
<p>The candidate dials into the survey, relieving the recruiter of the need to reach out and contact potential candidates, and answers open-ended qualitative questions, meaning the questions can ask the candidate to provide details and elaborate on topics as necessary. The candidate finishes the survey, and their audio data is saved, indexed and transcribed and analyzed for context using True Reply’s Natural Language Processing (NLP) engine.</p>
<p>The HR administrator or recruiter gets this data in realtime and can review the analysis and reporting via the True Reply data visualization dashboard, showing keywords and other details which the HR admin or recruiter can then drill down into.</p>
<p>Through this advanced data collection and analysis, the recruiter can quickly assess the responses and decide which candidates would be the best to follow-up with or provide to the hiring managers for interviews.</p>
<p> </p>
<p><img alt="" src="https://idm.net.au/sites/idm.net.au/files/Trureply.png" style="width: 1024px; height: 638px;" /></p>
<p><em>Automated Pre-screening: True Reply and the HR Business Case.</em></p>
<p>The value for HR administrators and recruiters is undeniable. An automated pre-screening method would provide the following:</p>
<ul>
<li>Saving the recruiter time by automating the pre-screening process.</li>
<li>Reducing calls and call-backs as well as the time to manually pre-screen.</li>
<li>Saving the recruiting company money by allowing them to process more applicants quickly and effectively.</li>
<li>Saving the hiring company time and money by focusing interview efforts on more qualified candidates through a more effective vetting process.</li>
</ul>
<p>Using True Reply to setup a pre-screen questionnaire is extremely simple. The admin simply enters the questions in the True Reply platform. The platform automatically generates the number and/or QR code, and the recruiter publishes that number as part of the application process, either within the job posting or as part of an automated follow-up email.</p>
<p>She or he can then quickly analyze the results of the audio data collected from the pre-screen questionnaire via the True Reply dashboard in real time. The decision can then be made to follow-up with the best candidates in person with a much higher degree of confidence, all while saving the recruiter time and the hiring company money.</p>
<p><em><a href="https://truereply.com/">https://truereply.com/</a></em></p>
<p> </p>
<p> </p>
<p> </p>
</div></div></div>Thu, 21 Feb 2019 02:02:38 +0000Admin12379 at http://idm.net.auhttp://idm.net.au/article/0012379-changing-way-we-hire-using-natural-language-processing#commentsCyber Criminals Cash in with ‘Formjacking’http://idm.net.au/article/0012378-cyber-criminals-cash-formjacking
<div class="field field-name-post-date field-type-ds field-label-hidden"><div class="field-items"><div class="field-item even">Thursday, February 21, 2019 - 12:46</div></div></div><div class="field field-name-body field-type-text-with-summary field-label-hidden"><div class="field-items"><div class="field-item even"><p><strong>Faced with diminishing returns from ransomware and cryptojacking, cyber criminals are doubling down on alternative methods, such as formjacking, to make money according to Symantec’s annual Internet Security Threat Report.</strong></p>
<p>Symantec's report analyses data from Symantec’s Global Intelligence Network, which records events from 123 million attack sensors worldwide, blocks 142 million threats daily and monitors threat activities in more than 157 countries.</p>
<p>Formjacking attacks are described as simple to implement – essentially virtual ATM skimming – where cyber criminals inject malicious code into retailers’ websites to steal shoppers’ payment card details. On average, more than 4,800 unique websites are compromised with formjacking code every month. Symantec blocked more than 3.7 million formjacking attacks on endpoints in 2018, with nearly a third of all detections occurring during the busiest online shopping period of the year – November and December.</p>
<p>While a number of well-known retailers’ online payment websites, including Ticketmaster and British Airways, were compromised with formjacking code in recent months, Symantec’s research reveals small and medium-size retailers are, by and large, the most widely compromised.</p>
<p>By conservative estimates, cyber criminals may have collected tens of millions of dollars last year, stealing consumers’ financial and personal information through credit card fraud and sales on the dark web. Just 10 credit cards stolen from each compromised website could result in a yield of up to US$2.2M each month, with a single credit card fetching up to US$45 in the underground selling forums. With more than 380,000 credit cards stolen, the British Airways attack alone may have allowed criminals to net more than US$17 million.</p>
<p>“Formjacking represents a serious threat for both businesses and consumers,” said Greg Clark, CEO, Symantec. “Consumers have no way to know if they are visiting an infected online retailer without using a comprehensive security solution, leaving their valuable personal and financial information vulnerable to potentially devastating identity theft. For enterprises, the skyrocketing increase in formjacking reflects the growing risk of supply chain attacks, not to mention the reputational and liability risks businesses face when compromised.”</p>
<p><strong>The Diminishing Returns of Cryptojacking and Ransomware </strong></p>
<p>In recent years, ransomware and cryptojacking, where cyber criminals harness stolen processing power and cloud CPU usage from consumers and enterprises to mine cryptocurrency, were the go-to methods for cyber criminals looking to make easy money. However, 2018 brought drop-offs in activity and diminishing returns, primarily due to declining cryptocurrency values and increasing adoption of cloud and mobile computing, rendering attacks less effective. For the first time since 2013, ransomware infections declined, dropping by 20 percent. Nevertheless, enterprises should not let their guard down – enterprise ransomware infections jumped by 12 percent in 2018, bucking the overall downward trend and demonstrating ransomware’s ongoing threat to organisations. In fact, more than eight in ten ransomware infections impact organisations.</p>
<p>Although cryptojacking activity peaked early last year, cryptojacking activity declined by 52 percent throughout the course of 2018. Even with cryptocurrency values dropping by 90 percent and significantly reducing profitability, cryptojacking nonetheless continues to hold appeal with attackers due to the low barrier of entry, minimal overhead, and anonymity it offers. Symantec blocked 3.5 million cryptojacking events on endpoints in December 2018 alone.</p>
<p>Other findings of the report include:</p>
<ul>
<li>A single misconfigured cloud workload or storage instance could cost a company millions of dollars or land it in a compliance nightmare. In the past year alone, more than 70 million records were stolen or leaked from poorly configured S3 buckets.</li>
<li>Supply chain and living off the land (LotL) attacks are now a mainstay of the modern threat landscape, widely adopted by both cyber criminals and targeted attack groups. In fact, supply chain attacks ballooned by 78 percent in 2018.</li>
<li>Smart phones could arguably be the greatest spying device ever created – a camera, a listening device and location tracker all in one that is willingly carried and used wherever its owner goes. According to Symantec research, 45 percent of the most popular Android apps and 25 percent of the most popular iOS apps request location tracking, 46 percent of popular Android apps and 24 percent of popular iOS apps request permission to access your device’s camera, and email addresses are shared with 44 percent of the top Android apps and 48 percent of the most popular iOS apps.</li>
</ul>
<p> </p>
</div></div></div>Thu, 21 Feb 2019 01:46:01 +0000Admin12378 at http://idm.net.auhttp://idm.net.au/article/0012378-cyber-criminals-cash-formjacking#commentsDocsCorp publishes new industry guide to redactionhttp://idm.net.au/article/0012377-docscorp-publishes-new-industry-guide-redaction
<div class="field field-name-post-date field-type-ds field-label-hidden"><div class="field-items"><div class="field-item even">Thursday, February 21, 2019 - 12:26</div></div></div><div class="field field-name-body field-type-text-with-summary field-label-hidden"><div class="field-items"><div class="field-item even"><p><strong>In the wake of recent high-profile redaction errors, DocsCorp has published a new industry guide on redaction entitled <em><a href="https://www.docscorp.com/about/document-software-industry-guides/pdfDocs-PDF-redaction/">‘The ultimate guide to redaction: what works and what doesn’t’.</a></em></strong></p>
<p>The report looks at common techniques for redacting electronic documents, evaluating each in terms of efficiency and security:</p>
<ul>
<li><strong>Efficiency</strong>: the redaction process must be streamlined so that it can be undertaken with minimum disruption or effort. A convoluted manual process is not only time-consuming but tends to lead to errors.</li>
<li><strong>Security</strong>: the important part of redaction is that the content is permanently removed from the document. The redaction method must ensure that the reader cannot access the redacted content in any way.</li>
</ul>
<p><a href="https://www.docscorp.com/about/document-software-industry-guides/pdfDocs-PDF-redaction/">Download a copy of the guide to learn more about redaction and how to avoid getting it wrong.</a></p>
<p>Unintentional leaks remain the #1 source of data breaches</p>
<p>Despite new laws and regulations, we continue to read about data breaches that result in millions of private records and sensitive information being compromised or stolen. Unintentional data leaks account for a significant amount of such breaches and usually fall into one of the following categories:</p>
<ul>
<li><strong>Missent emails</strong> – sending confidential emails to the wrong person</li>
<li><strong>Hidden metadata</strong> – failure to remove sensitive document or author properties from documents before emailing</li>
<li><strong>Improper redaction</strong> – sharing confidential documents that have been improperly redacted</li>
</ul>
<p> </p>
<p>To address this issue, DocsCorp published an industry guide in late 2018, <a href="https://www.docscorp.com/about/document-software-industry-guides/cleandocs-data-regulations/">Reviewing your data protection strategy in 2018</a>, to educate document professionals about unintended data breaches and the consequences they were likely to face in the wake of new government regulations.</p>
<p><a href="http://www.docscorp.com/about/document-software-industry-guides/pdfDocs-PDF-redaction/"><em>www.docscorp.com/about/document-software-industry-guides/pdfDocs-PDF-redaction/</em></a></p>
<p> </p>
</div></div></div>Thu, 21 Feb 2019 01:26:27 +0000Admin12377 at http://idm.net.auhttp://idm.net.au/article/0012377-docscorp-publishes-new-industry-guide-redaction#commentsKnowledgeLake acquires RPA firmhttp://idm.net.au/blog/0012376-knowledgelake-acquires-rpa-firm
<div class="field field-name-body field-type-text-with-summary field-label-hidden"><div class="field-items"><div class="field-item even"><p><strong>KnowledgeLake, a global vendor of ECM solutions for SharePoint, has announced the acquisition of RatchetSoft, a U.S.-based robotic process automation (RPA) technology provider. The RPA product will be offered alongside document capture, and workflow in a single cloud platform.</strong></p>
<p>The two companies have been working together since 2012 implementing Ratchet-X RPA to automate and integrate existing processes and applications without having to modify existing software, nor involve the related software vendors. The solution provides KnowledgeLake a way to easily connect to line-of-business systems.</p>
<p>“We are very excited to join the KnowledgeLake organization,” said Joe Labbe, CEO and founder of RatchetSoft. “The KnowledgeLake platform was able to immediately absorb our RPA technologies, creating the most unique incorporation of RPA, machine learning, and process automation in the market today.”</p>
<p>The acquisition, finalized December 31, is built upon a longstanding, successful partnership between the two companies. RatchetSoft adds hundreds of customers to the KnowledgeLake base, as well as several partnerships with leading ECM providers that leverage RatchetSoft to participate in the booming RPA market. The full stack of RatchetSoft intellectual property (IP) is now available as part of the KnowledgeLake platform.</p>
<p>Ron Cameron, KnowledgeLake CEO, said: “We’ve chosen one of the top RPA solutions in the market; RatchetSoft’s IP is advanced in the RPA space. We’ve worked with RatchetSoft for several years and have experienced first-hand how well their channel-enabled and industry-leading RPA solutions fit with the KnowledgeLake platform and our customer base.</p>
<p>“Combining their technologies with our next-generation document capture and process portfolio presents an unparalleled opportunity to disrupt and innovate in the content services space. Our customers and partners will be extremely well served with the addition of this strategic offering.”</p>
<p><em>To learn more about KnowledgeLake, visit <a href="https://www.knowledgelake.com/">www.knowledgelake.com</a></em></p>
<p><em>To learn more about RatchetSoft, visit <a href="https://ratchetsoft.com/">https://ratchetsoft.com</a></em></p>
<p> </p>
</div></div></div><div class="field field-name-taxonomy-vocabulary-42 field-type-taxonomy-term-reference field-label-above"><div class="field-label">Business Solution:&nbsp;</div><div class="field-items"><div class="field-item even"><a href="/category/topics/enterprise-content-management">Enterprise Content Management</a></div><div class="field-item odd"><a href="/taxonomy/term/117">Knowledge Management</a></div><div class="field-item even"><a href="/taxonomy/term/119">Robotic Process Automation</a></div></div></div>Thu, 21 Feb 2019 01:22:18 +0000Admin12376 at http://idm.net.auhttp://idm.net.au/blog/0012376-knowledgelake-acquires-rpa-firm#commentsPSIcapture 7.2 includes Box, QuickBooks, and Dynamics GP Migrationshttp://idm.net.au/blog/0012375-psicapture-72-includes-box-quickbooks-and-dynamics-gp-migrations
<div class="field field-name-body field-type-text-with-summary field-label-hidden"><div class="field-items"><div class="field-item even"><p><strong>PSIcapture 7.2 has now been released, extending the ability to migrate beyond conventional content management systems into primary line of business applications via new migrations for Microsoft Dynamics GP, Box and Intuit Quickbooks Desktop. These join the long list of PSIcapture migrations that are provided free with all license levels.</strong></p>
<p>Box customers can leverage PSIcapture to automate content creation in the Box platform directly. The migration pairs nicely with its counterpart migration template. You can use this template when creating a new capture profile to speed up your implementations.</p>
<p>The new QuickBooks Desktop migration allows QuickBooks Desktop customers to utilize PSIcapture to create bills, purchase orders, and several other transaction types within QuickBooks Desktop. Choose any of the seven available Transaction Types to work with and create capture profiles with header and line item mappings from pre-defined templates. Available transaction types and templates currently include: Bill; Vendor Credit; Invoice; Credit Memo; Purchase Order; Sales Order; and Journal Entry.</p>
<p>Also, data lookups are provided, including: Customers; Vendors; Accounts; Items; Classes; and Terms</p>
<p>Microsoft Dynamics GP users can harness PSIcapture to generate payables invoices, purchase orders, and several other transaction types within Dynamics GP. Choose any of the six available transaction types to work with and create profiles mappings from pre-defined templates.</p>
<p>Available templates currently include: General Ledger (GL) Transaction; Payables; redit Memo; Payables Invoice; Purchase Order; Receivables Credit Memo; and Return Material Authorization (RMA).</p>
<p>The Laserfiche API has been updated to version 10.2 for increased performance and enhanced migration features. Psigen has corrected multi-record index data migration and migration to grouped field types; added the ability to assign metadata to folders via templates selected during configuration; and added the ability to set the OCR text on migrated images files.</p>
<p>Other new features are detailed at the <a href="http://info.psigen.com/psicapture-7_2-release-overview">release overview </a>and <a href="https://psigen.atlassian.net/wiki/spaces/CAPTURE/pages/625442846/PSIcapture+7.2+GA">release notes </a>.</p>
<p><em><a href="http://upflow.com.au/">http://upflow.com.au/</a></em></p>
<p> </p>
</div></div></div><div class="field field-name-taxonomy-vocabulary-42 field-type-taxonomy-term-reference field-label-above"><div class="field-label">Business Solution:&nbsp;</div><div class="field-items"><div class="field-item even"><a href="/taxonomy/term/28">Business Process &amp; Workflow</a></div><div class="field-item odd"><a href="/category/topics/enterprise-applications">Enterprise Applications</a></div><div class="field-item even"><a href="/category/topics/enterprise-content-management">Enterprise Content Management</a></div><div class="field-item odd"><a href="/category/topics/imaging-workflow">Scanning &amp; Capture</a></div></div></div>Thu, 21 Feb 2019 01:13:29 +0000Admin12375 at http://idm.net.auhttp://idm.net.au/blog/0012375-psicapture-72-includes-box-quickbooks-and-dynamics-gp-migrations#commentsFuji Xerox, Esker team up for AP Automation in the cloudhttp://idm.net.au/blog/0012374-fuji-xerox-esker-team-ap-automation-cloud
<div class="field field-name-body field-type-text-with-summary field-label-hidden"><div class="field-items"><div class="field-item even"><p><strong>Fuji Xerox has announced a partnership with Esker to offer a cloud-based Accounts Payable (AP) Automation Solution across the APAC region. The joint offering is based on a platform initially developed by Fuji Xerox New Zealand for customers in the construction, retail, business and education industries.</strong></p>
<p>The solution will be marketed by Fuji Xerox in Japan, Australia, Hong Kong and Singapore along with consultation, implementation and support.</p>
<p>The intelligent process automation solution will utilise Esker’s cloud-based <a href="https://www.esker.com/technology-solutions/cloud-technology-platform/" target="_blank">Accounts Payable</a> automation solution to streamlinine complex bill processing previously carried out manually shorten the lead time required between application and approval, visualize unpaid amounts and bills to be processed, and support stronger governance.</p>
<p> “Fuji Xerox is thrilled to partner with leading process automation partner Esker,” said Fuji Xerox Smart Work Innovation Business Group Corporate Vice President and Executive General Manager Toshiharu Yoneyama in a statement.</p>
<p>“Combining Esker’s innovation and Fuji Xerox’s expertise in document solutions will enable us to provide our customers with an AP experience like never before.”</p>
<p>“As one of the most well-known technology companies in Asia, Fuji Xerox offers the sales, support and consulting services we were looking for to help grow our customer base and facilitate expansion into new regions like Japan,” said Jean-Michel Bérard, CEO at Esker.</p>
<p>“Together, through this strategic partnership, we will help companies increase AP process efficiency and improve cash flow performance.”</p>
<p> </p>
</div></div></div><div class="field field-name-taxonomy-vocabulary-42 field-type-taxonomy-term-reference field-label-above"><div class="field-label">Business Solution:&nbsp;</div><div class="field-items"><div class="field-item even"><a href="/taxonomy/term/27">Invoice Processing</a></div></div></div>Fri, 15 Feb 2019 01:30:20 +0000Admin12374 at http://idm.net.auhttp://idm.net.au/blog/0012374-fuji-xerox-esker-team-ap-automation-cloud#commentsWhat exactly is RPA?http://idm.net.au/article/0012373-what-exactly-rpa
<div class="field field-name-post-date field-type-ds field-label-hidden"><div class="field-items"><div class="field-item even">Friday, February 15, 2019 - 12:14</div></div></div><div class="field field-name-field-deck field-type-text field-label-hidden"><div class="field-items"><div class="field-item even">By Kris Elliott</div></div></div><div class="field field-name-field-main-image field-type-image field-label-hidden"><div class="field-items"><div class="field-item even"><img src="http://idm.net.au/sites/idm.net.au/files/Transformation.png" width="300" height="300" alt="" /></div></div></div><div class="field field-name-body field-type-text-with-summary field-label-hidden"><div class="field-items"><div class="field-item even"><p><strong>Robotic Processing Automation (RPA) is one of the latest emerging technologies in the Business Process Automation (BPA) landscape and currently has a lot of hype surrounding it. While some are heralding it as the future of BPA, out in the marketplace there is still a lot of uncertainty around what exactly it is. Businesses are unclear about how it could be used in their processes and about whether RPA is a useful solution or just another industry buzzword.</strong></p>
<p>Here are a few pointers to help clear up some of the confusion and to explain some of the misconceptions behind some of the more commonly asked questions.</p>
<p>It’s surprisingly common for RPA to get conflated with AI (Artificial Intelligence). This confusion isn’t helped by the vendors who are out there coining marketing phrases like ‘Intelligent Process Automation’ and others that seem to hint that there is some kind digital sorcery involved. Fortunately, the folks at IEEE SA put their 432,000+ heads together across 160+ countries and came up with some standard definitions for these two technologies. The intention was to create a global standard around what these terms mean.</p>
<p>They describe RPA as:</p>
<p><em>“</em><em>preconfigured software instance that uses business rules and predefined activity choreography to complete the autonomous execution of a combination of processes, activities, transactions, and tasks in one or more unrelated software systems to deliver a result or service with human exception management</em><em>”</em></p>
<p>And they describe AI as:</p>
<p><em>“</em><em>the combination of cognitive automation, machine learning (ML), reasoning, hypothesis generation and analysis, natural language processing and intentional algorithm mutation producing insights and analytics at or above human capability</em><em>”</em></p>
<p>While all that seems horribly wordy and even more confusing, simply put, RPA mimics human behaviour in a scripted way, whereas AI is more a simulation of human cognition and intuition. Or to put it even more simply, RPA does what’s it’s told, whereas AI tries to think like us.</p>
<p>So, back to the original question: Are RPA robots smart? A solution can be a particularly clever one when it solves a problem in an innovative way, so in that respect RPA robots essentially inherit the cleverness of the person that programmed them.</p>
<p>However, because you are essentially pre-mapping all the tasks a robot can perform as a series of potentially complex IF/THEN/ELSE type decisions, it would be overly generous to suggest that the robot is intuitive, and outright fantastical to suggest that it’s cognitive. There may well come a time when RPA and AI merge and you have a truly digital person capable of making unscripted decisions, but we are not there just yet.</p>
<p><strong>Will the robots live forever? </strong></p>
<p>Or in other words, is RPA a long-term solution? RPA can help solve a problem that many businesses are facing, which is ‘How can we automate our processes to gain efficiencies when our systems have no integration options?’ Today many systems have integration options ranging from APIs and direct tools, through to manual ingestion and flat file imports. </p>
<p>When these options are available, integration is significantly easier because the way has been paved for you. The folks that made the software built you the doorways you need to get your information into that system.</p>
<p>There are also many systems, particularly those of an older vintage, that don’t have these options. For a variety of reasons, it might be impractical to update or replace those systems so the only way to get data in might be to simply have a person tirelessly pound their keyboard. This functional restriction creates an unavoidable bottleneck, however now RPA can help overcome it.</p>
<p>By providing the ability for data to be extracted from/inputted into the fields of a user interface, RPA can provide a level of data integration with systems that have no other integration options. This means it definitely has short term and medium term benefits.</p>
<p>However, in the longer term you would need to ask what the strategy is around upgrading or replacing those systems, and whether that upgrade or replacement would introduce an API or other integration methods that would make the robot redundant. Legacy systems are not immortal. At some point their age and suitability will need to be addressed, and when that time comes the RPA tool may also fall on the digital scrapheap.</p>
<p><strong>Are all Robots are created equally? </strong></p>
<p>RPA is the name given to a technology, not to a particular product. As such, it’s important to realise that just as with any technology, not all products are created equally. You can go online right now and likely find some small freeware utilities that have since tried to ride the RPA wave by working the word ‘Robotic’ into their marketing. Does that mean those tools are examples of RPA…?</p>
<p>It’s also important to understand that because RPA is an emerging technology, people are not necessarily using the term ‘RPA’ exactly same way. What one person means when talking about Robotic Processing may well be different to what another person hears, because to each of them RPA means something different. (For clarity, I’m using the IEEE SA descriptions above)</p>
<p>Generally speaking, RPA solutions fall into two primary categories: Attended and Unattended. The attended robots are typically workstation based and designed to quickly preform a series of tasks based on a preprogramed sequence of events. These tasks will usually mimic human behaviour of how a person would do the same task.</p>
<p>Often the user at the workstation will be able to see the applications flash open and closed as the Robot goes about its business at high speed. These kinds of robots are driven by individual tasks, with some of the RPA tools allowing you to add a button over the top of your existing applications.</p>
<p>This then appears as if it is part of your normal application toolbar. Furthermore, this allows the user to activate the robot on-demand on an ‘as needed’ basis. </p>
<p>It is similar in many respects to a Word Macro that applies a series actions to your document, however in this case the robot act outside of a single application and can be made to do pretty much whatever a user can do.</p>
<p>At the other end of the scale are the Unattended Robots. These are typically either server-based or hosted and are usually used for batch processing multiple records rather than being called upon on-demand. For example, you could provide it with a file containing extracted invoice data and it could automatically enter that data into your finance system one record at a time the way a person would, so that a person doesn’t have to it.</p>
<p>So, to sum up, RPA has the makings of being a very important arrow in the BPA quiver but it’s important to ensure your expectations are realistic. It is absolutely fine to maintain a cautious optimism around RPA, but just bear in mind that in many cases RPA should probably be positioned as more of a ‘Plan B’ if API integration isn’t an option. However, in many other cases it may well be the ideal solution.</p>
<p>If you have any questions or would like to have a chat about how we can help, please <a href="http://upflowsolutions.co.nz/contact-us/">contact us </a>today.</p>
<p><em><a href="https://www.linkedin.com/in/kris-elliott/">Kris Elliott</a> is a Solution Sales Executive with UpFlow Solutions. Email him at <a href="https://mail.google.com/mail/?view=cm&amp;fs=1&amp;tf=1&amp;to=kris.elliott@upflowsolutions.co.nz" target="_blank">kris.elliott@upflowsolutions.co.nz</a></em></p>
</div></div></div>Fri, 15 Feb 2019 01:14:30 +0000Admin12373 at http://idm.net.auhttp://idm.net.au/article/0012373-what-exactly-rpa#commentsThe Intranet Is Dead… Long Live The Digital Desktop!http://idm.net.au/article/0012372-intranet-dead-long-live-digital-desktop
<div class="field field-name-post-date field-type-ds field-label-hidden"><div class="field-items"><div class="field-item even">Friday, February 15, 2019 - 11:59</div></div></div><div class="field field-name-field-main-image field-type-image field-label-hidden"><div class="field-items"><div class="field-item even"><img src="http://idm.net.au/sites/idm.net.au/files/Blob-1.png" width="300" height="300" alt="" /></div></div></div><div class="field field-name-body field-type-text-with-summary field-label-hidden"><div class="field-items"><div class="field-item even"><p><strong>So, you’ve just started your new job with (let’s say a medium to large organisation) and on the first-day induction you’re shown the company intranet.</strong></p>
<p>Option 1: “Wow!”</p>
<p>Option 2: “Woah!”</p>
<p>Option 3: “Meh”</p>
<p>You may not realise it at the time, but the company intranet is going to define your relationship with this employer and other employees in ways that may not be immediately apparent. And this might even be a factor which determines to some extent how long you stay with the organisation.</p>
<p>As a newbie, you have a privileged view of what most of the incumbents cannot see – <em>implicit</em> <em>culture</em>: the incumbents can’t see it because they’re already absorbed into it, like that ‘50s Sci-Fi wonder, <a href="https://en.wikipedia.org/wiki/The_Blob">The Blob</a>.</p>
<p>This is because, whether we like it or not, the intranet <em>encodes</em> the company culture. This means that the style of the organisation, its way of working, warts and all, is explicitly and implicitly reflected in the style of intranet: it’s the subtext. If the intranet is rigidly structured, static, difficult to change, lacking a nice flow – guess what type of organisation you’re in? If it cares about you as an employee, getting the information you need to do your job and including you in the whole organisation’s goals? – you get the idea.</p>
<p>It would be interesting for the Corporate Executive of an organisation to hold up some palm cards with brief statements about its purported culture (actual or aspirational) alongside the company intranet and ask itself, “do these align?”</p>
<p>Maybe we should ask to get a tour of the intranet before accepting a job offer!</p>
<p>So, given the intranet reflects back to the employee the organisation’s culture, it’s easy to understand the reasons for making sure it aligns with the business goals. Remember, employee engagement and the way employees perceive their workplace has a direct influence on productivity and that goes all the way down the line to customer satisfaction and, eventually, revenue.</p>
<p>If an organisation is genuinely interested in better ways of working (and which business isn’t, unless it’s an entrenched and protected monopoly, rent-seeker, or loss-making tax dodge?), it should have an intranet strategy that aligns with its overall business, information and technology strategies. This is going to be more important than ever (as many companies have understood, but not so many have realised) given the evolution of the intranet from a simple information delivery platform, to a digital workspace that becomes integral to the tasks we perform daily.</p>
<p>There are a few key elements of the intranet strategy that can easily contribute to a sound business case: among the biggest is <em>search</em>.</p>
<p>One of the most frustrating tasks for knowledge workers is the difficulty encountered in finding the right information at the right time.</p>
<p>Here’s a Post-It note business case for this: 1,000 employees losing 30 minutes (very conservative) a day due to lack of findability. That’s 30,000 minutes per day, multiplied by a blended average $50/hr, making a total of $25,000/day or $5.5m/year (220 working days). That’s a “soft cost”, granted. But it’s still a lot of productivity – consider, too, that when someone is distracted like this from the task at hand, that sense of frustration is going to pervade their following activities.</p>
<p>Search isn’t just about the intranet, of course. But it should be as easy as possible to both find information hosted on the intranet itself as well as use the intranet to find information in other systems. This means getting data organised and making metadata work for you.</p>
<p>It’s not just about big data: it’s about good data. Getting data sorted out is no mean feat: but better search (findability) will have a direct correlation toward delivering automation and efficiency at scale because it requires, in essence, a working enterprise data model (as well as policy and standards to maintain it).</p>
<p>Another critical element for the modern workplace is “Appification” and mobility.</p>
<p>Company intranets should be transforming into something like a “digital desktop” – a virtual hub of business activity involving unified communications (social networking, instant messaging), business process management (tasks and automation) and information sharing (knowledge management). Some businesses are already a long way down the road on this journey, and some of these have the capacity to invest.</p>
<p>Here are some simple questions that can be interesting to ponder in the context of how important your company intranet is to you and your employees:</p>
<ul>
<li>Is the intranet just the “Corporate voice” – a one-way communication channel?</li>
<li>How important is internal, corporate information to reducing risk and do we understand the role of the intranet in this regard?</li>
<li>How can multimedia be better used and served to employees to aid knowledge sharing and training?</li>
<li>How can we integrate unified communications across the enterprise (messaging, tasks, workflows and automation) for a truly “connected workplace”.</li>
<li>How important is “personalisation” to us; do we want employees to like the intranet?</li>
</ul>
<p> </p>
<p>Intranet approaches for the new generation will need to change. Stagnant intranets that are one-way channels for the corporation to “shout” at the employee, or simple information silos that reflect the corporate structure, will not help retain the new breed of knowledge workers.</p>
<p><em>Dean Britton</em><em> is an Information Manager with many years’ experience at senior levels in technology and project management roles, within both the private and public sectors.</em></p>
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</div></div></div>Fri, 15 Feb 2019 00:59:16 +0000Admin12372 at http://idm.net.auhttp://idm.net.au/article/0012372-intranet-dead-long-live-digital-desktop#commentsText Analytics Suite for cloud or on-premisehttp://idm.net.au/blog/0012371-text-analytics-suite-cloud-or-premise
<div class="field field-name-body field-type-text-with-summary field-label-hidden"><div class="field-items"><div class="field-item even"><p><strong>Lexalytics has announced that its entire text analytics and natural language processing (NLP) product suite is available for deployment in any computing environment - on-premise; private, public or hybrid cloud; or individual workstation. Previously, the only on-premises option from Lexalytics was its core Salience text analytics libraries which are integrated into existing customer or BI applications. Now, Semantria, the company’s text analytics RESTful API, as well as Lexalytics Intelligence Platform, a complete application for gathering, processing, modelling, analysing and visualizing relevant information extracted from unstructured text, can also be deployed on premises, in addition to a public or private-public cloud, hybrid configuration.</strong></p>
<p>While the majority of text analytics providers offer only a public cloud option, enterprise customers often require on-site, behind-the-firewall deployments for a variety of reasons, including more customizability, higher levels of security, lower levels of latency and when processing very high volumes of text data. Lexalytics has seen its on-premises business grow at twice the rate of its public cloud offering. Industry analyst firm <a href="https://www.idc.com/getdoc.jsp?containerId=prUS44670519">IDC recently reported </a>that spending on private cloud IT infrastructure would grow at approximately 23.3 percent year over year in 2018 and spending on non-cloud IT infrastructure would represent 52.6 percent of the market.</p>
<p>“We’re seeing a lot of demand from analytics teams within enterprises for a full text analytics stack not only in the public cloud, but also in on-prem and hybrid environments,” said Jeff Catlin, CEO of Lexalytics. “We’re pleased to be one of the only companies to offer a solution for processing unstructured data for any computer environment.”</p>
<p>Lexalytics also announced it is pioneering a new machine learning approach to text analytics that it is calling “micromodels.” In any text analytics application, there is generally a small subset of phrases, concepts and entities that are difficult to correctly score or extract with monolithic “macromodels.”</p>
<p>These ambiguous terms can cause a drop in the system’s accuracy. For example, the word “tight” can mean many things in standard and vernacular English, from “strongly fixed,” such as, “The lid is tight,” to “cool,” as in, “That video was tight!” and can have positive, negative or neutral sentiment, depending on usage.</p>
<p>Text analytics companies have traditionally approached this problem by training one monolithic model with large amounts of data. With micromodels, Lexalytics says it can greatly improve accuracy by identifying the critical subset of terms unique to a particular customer or industry and creating micromodels for each term, dramatically reducing the amount of data and hours required to train the system. Lexalytics predicts that micromodels will approach 100 percent accuracy for certain words and phrases, beating a human’s comprehension and other systems currently in use.</p>
<p><a href="http://www.lexalytics.com/">www.lexalytics.com </a> </p>
<p> </p>
</div></div></div><div class="field field-name-taxonomy-vocabulary-42 field-type-taxonomy-term-reference field-label-above"><div class="field-label">Business Solution:&nbsp;</div><div class="field-items"><div class="field-item even"><a href="/taxonomy/term/118">Information Analytics</a></div></div></div>Fri, 15 Feb 2019 00:53:20 +0000Admin12371 at http://idm.net.auhttp://idm.net.au/blog/0012371-text-analytics-suite-cloud-or-premise#commentsDigital transformation hindered by IT and business disconnecthttp://idm.net.au/article/0012370-digital-transformation-hindered-it-and-business-disconnect
<div class="field field-name-post-date field-type-ds field-label-hidden"><div class="field-items"><div class="field-item even">Friday, February 15, 2019 - 11:43</div></div></div><div class="field field-name-body field-type-text-with-summary field-label-hidden"><div class="field-items"><div class="field-item even"><p><strong>According to a new report from The Economist Intelligence Unit (EIU), organisations and their IT teams are not in sync when pursuing their digital transformation strategies.</strong></p>
<p>The report, From gatekeeper to enabler: the role of IT when digital transformation is the norm, sponsored by BMC Software, shows a prime example of this disconnect. Two-thirds of private and public-sector organisations in a survey (66%) say they buy new systems and solutions without involving IT teams - a situation that flies in the face of IT’s traditional role as a gatekeeper of new technologies. </p>
<p>The findings are based on a survey of senior executives and administrators in Asia-Pacific, Europe, Latin America and North America. Reasons for the shortfall in collaboration with IT departments on digital transformation initiatives include:</p>
<ul>
<li>misalignment in objectives, with non-IT teams prioritising revenue growth and reducing costs, in contrast to IT teams that typically prioritise integration within existing systems and overall security; and</li>
<li>time pressures, as demonstrated by the finding that 37% of respondents cite excessive length of the procurement process for the failure to consult IT teams on the purchase of new technologies.</li>
</ul>
<p>Nonetheless, despite many companies saying they bypass IT when purchasing new technology, 43% of respondents say their IT teams are still accountable if something goes wrong with a digital transformation initiative. This can be risky if IT teams have not evaluated the technologies in the first place. </p>
<p>This apparent lack of collaboration appears counterintuitive, given the generally positive view of respondents towards the benefits of co-ordination between IT and non-IT teams. Notably, organisations in which IT and non-IT teams collaborate regularly are significantly more confident about overcoming digital transformation challenges. Eighty-nine percent of collaborators say they are confident about overcoming obstacles compared with 55% of non-collaborators.</p>
<p>Another hindrance to seeing the results of digital transformation can be time itself. For organisations who have only had their initiatives in place for one or two years, only 42% strongly agree their organisation is realising the benefits of digital transformation. This is much lower than the 63% of respondents who have had their initiatives in place for three or more years.</p>
<p>Kevin Plumberg, editor of the report, says: “Digital transformation is not a one-off, unique journey that some organisations are experimenting with. It has become the norm, and companies where IT teams are working closely with the business rather than in silos are better positioned to manage the challenges that inevitably arise.”</p>
<p>EIU surveyed 303 senior executives and administrators from organisations headquartered in North America, Europe, Asia-Pacific and Latin America. Fifty-one percent of companies surveyed had annual revenue of less than US$1bn and 49% had more than US$1bn.</p>
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</div></div></div>Fri, 15 Feb 2019 00:43:16 +0000Admin12370 at http://idm.net.auhttp://idm.net.au/article/0012370-digital-transformation-hindered-it-and-business-disconnect#commentsSymantec Delivers Automated Solution to Help Stop Business Email Compromise Attackshttp://idm.net.au/blog/0012369-symantec-delivers-automated-solution-help-stop-business-email-compromise
<div class="field field-name-body field-type-text-with-summary field-label-hidden"><div class="field-items"><div class="field-item even"><p><strong>Symantec has launched Email Fraud Protection, a new automated solution that helps organisations block fraudulent emails from reaching enterprises, ensuring complete brand reputation and sender trust. Email Fraud Protection drastically reduces workload for IT departments and eliminates the need to manually manage email security configurations while combatting Business Email Compromise (BEC) attacks.</strong></p>
<p>Email is a vulnerable access point for hackers who are continuously developing new and advanced strategies to expose critical data. As such BEC, or impersonation emails from trusted senders, are a major threat to organisations. According to the <a href="https://na01.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.ic3.gov%2Fmedia%2F2018%2F180712.aspx&amp;data=02%7C01%7CNick.Felvus%40edelman.com%7C0097886393ee4d426bb408d69220286f%7Cb824bfb3918e43c2bb1cdcc1ba40a82b%7C0%7C0%7C636857064154172854&amp;sdata=3OpfAEwVmojf6uyeAW4qTeyh7993j%2FpqCuNKRSg5p50%3D&amp;reserved=0">FBI</a>, BEC attacks grew 136 percent over the past two years, with reported attacks totaling US$12.5 billion. Symantec Email Fraud Protection takes a multi-layered approach to stopping fraudulent emails that target employees, partners and customers, and protecting brands’ reputations from hackers who impersonate company leadership. </p>
<p>Not only are email threats costly, but manually enforcing email authentication standards including SPF, DKIM or DMARC can be time-consuming and require highly technical resources to accurately identify third-party email senders without false positives that block important emails. Email Fraud Protection removes the need for administrators to manually set and maintain email sender parameters, instead email authentication standards are met by automatic monitoring of approved third-party senders. </p>
<p>Email Fraud Protection integrates with <a href="https://na01.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.symantec.com%2Fproducts%2Fmessaging-security&amp;data=02%7C01%7CNick.Felvus%40edelman.com%7C0097886393ee4d426bb408d69220286f%7Cb824bfb3918e43c2bb1cdcc1ba40a82b%7C0%7C0%7C636857064154182863&amp;sdata=fN2anh%2B7oe%2FE6zYDZ%2FwyLRiND8ixfuEdG9Gq1AmcoE8%3D&amp;reserved=0">Symantec Email Security</a> to support email authentication standards and help block platform threats on-premises or in the cloud, such as spam, malware, and phishing attacks. It can also integrate with Symantec Email Threat Isolation to minimise the risk of spear phishing, credential theft, account takeover, and ransomware attacks. </p>
<p><em>To learn more about Symantec Email Fraud Protection, visit: <a href="https://na01.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.symantec.com%2Fblogs%2Fproduct-insights%2Fhow-symantecs-email-fraud-protection-keeps-your-company-safe-and-secure&amp;data=02%7C01%7CNick.Felvus%40edelman.com%7C0097886393ee4d426bb408d69220286f%7Cb824bfb3918e43c2bb1cdcc1ba40a82b%7C0%7C0%7C636857064154192871&amp;sdata=FDKmIeXDZvvcrFuqvxX9GxTTgr3rFALynJW4b1qidkA%3D&amp;reserved=0">https://www.symantec.com/blogs/product-insights/how-symantecs-email-fraud-protection-keeps-your-company-safe-and-secure</a></em></p>
<p> </p>
</div></div></div><div class="field field-name-taxonomy-vocabulary-42 field-type-taxonomy-term-reference field-label-above"><div class="field-label">Business Solution:&nbsp;</div><div class="field-items"><div class="field-item even"><a href="/category/topics/email-instant-messaging">Email &amp; Instant Messaging</a></div><div class="field-item odd"><a href="/category/topics/enterprise-applications">Enterprise Applications</a></div><div class="field-item even"><a href="/category/topics/enterprise-content-management">Enterprise Content Management</a></div></div></div>Fri, 15 Feb 2019 00:25:13 +0000Admin12369 at http://idm.net.auhttp://idm.net.au/blog/0012369-symantec-delivers-automated-solution-help-stop-business-email-compromise#commentsTop Image Systems board recommends Kofax takeover offerhttp://idm.net.au/article/0012368-top-image-systems-board-recommends-kofax-takeover-offer
<div class="field field-name-post-date field-type-ds field-label-hidden"><div class="field-items"><div class="field-item even">Friday, February 15, 2019 - 11:22</div></div></div><div class="field field-name-field-deck field-type-text field-label-hidden"><div class="field-items"><div class="field-item even"></div></div></div><div class="field field-name-body field-type-text-with-summary field-label-hidden"><div class="field-items"><div class="field-item even"><p><strong>The board of capture vendor Top Image Systems (TIS) is recommending a cash takeover offer from Kofax that will see shareholders receive a hefty premium over the content processing firm’s share price.</strong></p>
<p>Kofax, which is owned by private equity investment firm Thoma Bravo, is offering 86 cents for each ordinary share of Tel Aviv-based Top Image Systems, representing a 65% premium over its volume weighted average price over the past 30 trading days.</p>
<p>Top Image Systems counts a host of financial services firms among the clients for on-premise and cloud-based applications that optimise content-driven business processes such as procure to pay operations, remittance processing, integrated receivables, and customer response management.</p>
<p>Reynolds Bish, CEO, Kofax, says: “Leveraging TIS’ SaaS expertise will assist us as we further advance the secure cloud capabilities of our end-to-end Intelligent Automation platform.”</p>
<p>Brendan Reidy, CEO, Top Image Systems, adds: “The transaction will allow Top Image Systems to continue to provide its innovative content processing and remittance solutions to our customers while benefiting from the substantial resources of Kofax and Thoma Bravo.”</p>
<p>A special meeting of Top Image Systems’ stockholders to vote on the transaction is expected in early 2019, and, if the transaction is approved, the merger would close shortly thereafter.</p>
<p>Meanwhile, Kofax has announced the closing of its $US400 million acquisition of Nuance Document Imaging (NDI), a division of Nuance Communications, Inc. </p>
<p>According to Nuance, the sale will enable it to focus the business entirely on its conversational AI- and cloud- based solutions while simplifying the organization and improving its growth profile.</p>
<p>Kofax says the Document Imaging division will bolster the company’s leadership in Intelligent Automation technologies.</p>
<p>The sale will allow Kofax the opportunity to expand its technological portfolio to include scan-to-archive, scan-to-workflow, print management and capture capability on multi-function printers (MFPs).</p>
<p> </p>
</div></div></div>Fri, 15 Feb 2019 00:22:04 +0000Admin12368 at http://idm.net.auhttp://idm.net.au/article/0012368-top-image-systems-board-recommends-kofax-takeover-offer#commentsWhole of Government record-keeping program nears “alpha” phasehttp://idm.net.au/article/0012367-whole-government-record-keeping-program-nears-alpha-phase
<div class="field field-name-post-date field-type-ds field-label-hidden"><div class="field-items"><div class="field-item even">Friday, February 8, 2019 - 12:48</div></div></div><div class="field field-name-body field-type-text-with-summary field-label-hidden"><div class="field-items"><div class="field-item even"><p><strong>The Department of Finance has issued a two year, $1 million <a href="https://www.tenders.gov.au/?event=public.cn.view&amp;CNUUID=17014BBB-0F57-BFC2-5DA7A40F0504A32F">contract</a> with the Australian National University (ANU) to refine and test a fundamental element of its Digital Records Transformation Initiative, the Australian Government Records Interoperability Framework (AGRIF).</strong></p>
<p>The ANU research is scheduled to continue until December 2020. Meanwhile Finance has begun a program in collaboration with the Digital Transformation Agency (DTA) to “co-design” a new approach to record-keeping across Australian Government. This will seek to automate common records management tasks through the application of semantic technologies and machine learning.</p>
<p>While the co-design process is being undertaken, a moratorium on new investment in records management solutions by Commonwealth agencies remains in place until June 2019. Agencies continue to be able to upgrade their existing solutions.</p>
<p>When asked for an expected completion date for the whole exercise, the Department did not provide a date, merely responding: “We are using an Agile Project Methodology and anticipate that the discovery and alpha elements of the co-design process will be finalised by mid-April.”</p>
<p>The "Whole of Government Records Management as a Service (WoG RMaaS)" project (as it was then known) was allocated $A9.1M in the 2016-17 Budget.</p>
<p>The department will not identify which vendors are taking part in the process of establishing a new Whole-of-Government arrangement for purchasing records management technology. It selected the initial participants from a “representative sample” of the 29 responses it received from industry and government to its <a href="https://www.finance.gov.au/sites/default/files/DRTI-Sourcing_Strategy_Discussion_Paper_FINAL.pdf">Discussion Paper</a> issued in November 2018. The responses have not been made public.</p>
<p>Job applications were recently advertised for a <a href="https://marketplace.service.gov.au/digital-marketplace/opportunities/1963">Senior User Researcher</a> and <a href="https://marketplace.service.gov.au/digital-marketplace/opportunities/1965">Senior Service Designer</a> for the co-design project, working from January to March 2019, with an extension if required</p>
<p>According to a Finance <a href="https://www.finance.gov.au/sites/default/files/DRTI-Sourcing_Strategy_Discussion_Paper.pdf?v=1">statement</a>, the co-design process “is not an approach to market, but it will lead to a sourcing approach. The co-design process will include face-to-face user research sessions (individual meetings), communities of practice and workshops.”</p>
<p>“Finance is developing a maturity model based on several dimensions of capability with the aim of improving government’s investment on information management, and enabling vendors to develop and offer solutions to meet the changing business requirements of government.</p>
<p>“This model is intended to describe the capability of the Australian Government and industry. Requirements are expected to be further refined; and additional requirements added through the co-design process.”</p>
<p>A preferred approach to sourcing record-keeping systems will be determined through the co-design period, which may or may not culminate in a Request for Proposal (RFP).</p>
<p>Finance has also sought to deny that it hopes to emerge with a single solution or “suitable solution”, or that it intends co-designing its own.</p>
<p>“This is not the intent of the Initiative, as the Commonwealth is seeking to establish a whole of Government sourcing arrangement with a number of vendors that have a range of appropriate capabilities.”</p>
<p>The Australian Government Records Interoperability Framework (AGRIF) being refined and tested at the ANU is envisaged as a fundamental element of the new era for record-keeping, providing “a semantic information model (or ontology) that clarifies the meaning of data associated with the structure and functions of the Australian Government.”</p>
<p>The testing phase will last from 2-Jan-2019 to 23-Dec-2020, according to the contract.</p>
<p>When asked if this testing will need to be completed before a Whole-of-Government sourcing arrangement is put in place, the department responded: “The development of the sourcing arrangements will not be dependent upon testing of the AGRIF, although both contribute to the objectives of the DRTI.”</p>
</div></div></div>Fri, 08 Feb 2019 01:48:34 +0000Admin12367 at http://idm.net.auhttp://idm.net.au/article/0012367-whole-government-record-keeping-program-nears-alpha-phase#commentsWhy do people still use fax machines?http://idm.net.au/article/0012366-why-do-people-still-use-fax-machines
<div class="field field-name-post-date field-type-ds field-label-hidden"><div class="field-items"><div class="field-item even">Friday, February 8, 2019 - 11:08</div></div></div><div class="field field-name-field-deck field-type-text field-label-hidden"><div class="field-items"><div class="field-item even">By Jonathan Coopersmith</div></div></div><div class="field field-name-field-main-image field-type-image field-label-hidden"><div class="field-items"><div class="field-item even"><img src="http://idm.net.au/sites/idm.net.au/files/fax.png" width="300" height="300" alt="" /></div></div></div><div class="field field-name-body field-type-text-with-summary field-label-hidden"><div class="field-items"><div class="field-item even"><p><strong>The fax machine is a symbol of <a href="https://www.computerworld.com/article/2522296/mobile-wireless/mike-elgan--10-obsolete-technologies-to-kill-in-2010.html">obsolete technology</a> long superseded by computer networks – but faxing is actually growing in popularity.</strong></p>
<p>Four years ago, I wrote a <a href="https://jhupbooks.press.jhu.edu/title/faxed">history of 160 years of faxing</a>, saying my book covered “the rise and fall of the fax machine.” The end I predicted has not yet come: Millions of people, businesses and community groups send millions of faxed pages every day, from standalone fax machines, multifunction printers and computer-based fax services. It turns out that in many cases, faxing is more secure, easier to use and better suited to existing work habits than computer-based messaging.</p>
<p><iframe class="tc-infographic-datawrapper" frameborder="0" height="400px" id="gZvtN" src="https://datawrapper.dwcdn.net/gZvtN/1/" style="border: none" width="100%"></iframe></p><p>Faxing remains alive and well, especially in <a href="https://kotaku.com/its-2016-and-im-buying-a-new-japanese-fax-machine-1785288793">Japan</a> and <a href="https://www.thelocal.de/20170324/stuck-in-the-80s-70-percent-of-german-firms-still-use-fax-machines">Germany</a> – and in major sectors of the U.S. economy, such as health care and financial services. Countless emails flash back and forth, but millions of faxes travel the world daily too.</p>
<p>A worldwide survey in 2017 found that of 200 large firms, defined as companies with more than 500 employees, <a href="https://www.opentext.com/file_source/OpenText/en_US/PDF/opentext-idc-survey-fax-market-pulse%20-en.pdf">82 percent</a> had seen workers send the same number of, or even more, faxes that year than in 2016. A March 2017 unscientific survey of 1,513 members of an online forum for information technology professionals found that <a href="https://community.spiceworks.com/topic/1976556-poll-who-still-uses-fax-why-or-why-not">89 percent of them still sent faxes</a>.</p>
<p>The persistence of faxing – and the people who send faxes – is in part because the fax industry has adapted to accommodate new technologies. Fax machines still dominate, but both surveys suggested users were shifting to computer-based services, such as fax servers that let users send and receive faxes as electronic documents. Cloud-based fax services, which treat faxes as images or PDF files attached to emails, are also becoming more popular. These new systems can transmit faxes over telephone lines or the internet, depending on the recipient, handling paper and electronic documents equally easily.</p>
<h2>Legal acceptance</h2>
<p><figure class="align-right zoomable"><a href="https://images.theconversation.com/files/256722/original/file-20190131-112389-1r118kd.jpg?ixlib=rb-1.1.0&amp;q=45&amp;auto=format&amp;w=1000&amp;fit=clip"><img alt="" sizes="(min-width: 1466px) 754px, (max-width: 599px) 100vw, (min-width: 600px) 600px, 237px" src="https://images.theconversation.com/files/256722/original/file-20190131-112389-1r118kd.jpg?ixlib=rb-1.1.0&amp;q=45&amp;auto=format&amp;w=237&amp;fit=clip" srcset="https://images.theconversation.com/files/256722/original/file-20190131-112389-1r118kd.jpg?ixlib=rb-1.1.0&amp;q=45&amp;auto=format&amp;w=600&amp;h=423&amp;fit=crop&amp;dpr=1 600w, https://images.theconversation.com/files/256722/original/file-20190131-112389-1r118kd.jpg?ixlib=rb-1.1.0&amp;q=30&amp;auto=format&amp;w=600&amp;h=423&amp;fit=crop&amp;dpr=2 1200w, https://images.theconversation.com/files/256722/original/file-20190131-112389-1r118kd.jpg?ixlib=rb-1.1.0&amp;q=15&amp;auto=format&amp;w=600&amp;h=423&amp;fit=crop&amp;dpr=3 1800w, https://images.theconversation.com/files/256722/original/file-20190131-112389-1r118kd.jpg?ixlib=rb-1.1.0&amp;q=45&amp;auto=format&amp;w=754&amp;h=531&amp;fit=crop&amp;dpr=1 754w, https://images.theconversation.com/files/256722/original/file-20190131-112389-1r118kd.jpg?ixlib=rb-1.1.0&amp;q=30&amp;auto=format&amp;w=754&amp;h=531&amp;fit=crop&amp;dpr=2 1508w, https://images.theconversation.com/files/256722/original/file-20190131-112389-1r118kd.jpg?ixlib=rb-1.1.0&amp;q=15&amp;auto=format&amp;w=754&amp;h=531&amp;fit=crop&amp;dpr=3 2262w" /></a><figcaption><span class="caption">This is legal, but most people aren’t used to that idea yet.</span> <span class="attribution"><a class="source" href="https://www.shutterstock.com/image-photo/woman-appending-signature-after-receiving-parcel-1020230140">Africa Studio/Shutterstock.com</a></span></figcaption></figure>
</p><p>Fax’s longevity also benefits greatly from reluctance – both legal and social – to accept email as secure and an emailed electronic signature as valid. Faxed signatures became legally accepted in the late 1980s and early 1990s in a series of legal and administrative decisions by state and federal agencies. The <a href="https://www.govinfo.gov/content/pkg/PLAW-106publ229/html/PLAW-106publ229.htm">Electronic Signatures Act</a> in 2000 also gave digital signatures legal power but institutional and individual acceptance followed only slowly – if at all.</p>
<p>Even parts of the federal government preferred faxes over email for many years thereafter. Not until 2010 did the Drug Enforcement Agency allow <a href="https://jhupbooks.press.jhu.edu/title/faxed">electronic signatures for Schedule II drugs</a> like Ritalin and opiates, which comprised about 10 percent of all prescriptions. That meant a pharmacist could accept a faxed prescription but not one scanned and sent by email.</p>
<p>The most recent <a href="https://www.fbi.gov/file-repository/cjis-security-policy_v5-7_20180816.pdf/view">FBI Criminal Justice Information Services policy</a> allows faxing from physical fax machines without encrypting the message, but demands encryption for all email and internet communications, including cloud-based faxing. It’s much <a href="https://www.lawtechnologytoday.org/2017/12/fax-machine-v-efax/">harder to intercept faxes than unencrypted email messages</a>.</p>
<h2>Faxing and medicine</h2>
<p>Another reason faxing hangs on is because competing technologies are weak. The health care industry generates huge amounts of data for each patient. That should make it fertile ground for a fully digital record-keeping system, “<a href="https://www.cms.gov/newsroom/press-releases/speech-remarks-administrator-seema-verma-onc-interoperability-forum-washington-dc">where data can flow easily</a> between patient, provider, caregivers, researchers, innovators and payers,” as Seema Verna, the head of the Centers for Medicare and Medicaid Services, put it in a speech earlier this year.</p>
<p>Federal privacy laws and deliberately incompatible standards, however, stand in the way. Immediately after the passage of the 1996 <a href="https://www.hhs.gov/hipaa/index.html">Health Insurance Portability and Accountability Act</a>, fax vendors retooled their transmission, reception and storage systems and procedures to protect patients’ personal records. Specifically, HIPAA-compliant fax systems ensure the correct number is dialed and limit who can see received faxes. Digital patient-information systems have struggled to meet the same <a href="https://dx.doi.org/10.1007%2Fs10916-017-0778-4">standards of administrative, technical and physical security</a>.</p>
<p>The Obama administration spent more than US$25 billion <a href="https://www.vox.com/2017/1/9/14211778/obama-electronic-medical-records">encouraging doctors and hospitals to adopt electronic medical records systems</a>. Crucially, rather than forcing competing systems to be compatible in order to receive federal support, the administration believed the market would decide on a standard to communicate.</p>
<p><iframe class="tc-infographic-datawrapper" frameborder="0" height="400px" id="k4S2P" src="https://datawrapper.dwcdn.net/k4S2P/1/" style="border: none" width="100%"></iframe></p>
<p>What actually happened was that competing companies <a href="https://dx.doi.org/10.1111%2F1468-0009.12247">deliberately created incompatible systems</a>. Doctors’ offices and hospitals that use different records databases <a href="https://www.newyorker.com/magazine/2018/11/12/why-doctors-hate-their-computers">can’t communicate with each other</a> digitally – but they can via fax. For many medical professionals, <a href="https://www.pamedsoc.org/detail/article/health-care-fax-free">particularly independent physicians</a>, faxing is far easier than dealing with expensive, hard-to-use software that doesn’t actually do what it was supposed to: securely share patient information.</p>
<h2>Comfortable inertia</h2>
<p>One more personal factor preserving faxing is users’ <a href="https://global.handelsblatt.com/companies/german-fax-culture-957266">reluctance to change</a>. Small businesses who find that faxing meets all their needs have little reason to spend the money and effort to try a new technology for document exchange. Every company that prefers faxes inherently encourages all its customers and suppliers to keep faxing too, to avoid messing up existing ordering processes.</p>
<p>It’s important to remember, too, that fax machines and multifunctional printers with a fax capability provide an inexpensive backup capability in case of technical problems with an internet connection, or even a cyberattack, like the Russian attack on <a href="https://www.economist.com/europe/2007/05/10/a-cyber-riot">Estonia in 2007</a>.</p>
<p>Absent a compelling reason or some management or government mandate, <a href="https://www.theatlantic.com/technology/archive/2018/11/why-people-still-use-fax-machines/576070/">people often don’t change technologies</a>. This is true beyond faxing: I drive a 2005 Camry. There are plenty of cars that are better in some way – safer, more fuel-efficient, more comfortable – but so long as the Camry passes state inspections and performs adequately, I can avoid the challenges and costs of buying a new car and learning how to use its new features.</p>
<h2>International popularity</h2>
<p>Faxing is still popular overseas, too. In Britain, the <a href="https://www.scl.org/news/10279-law-commission-and-electronic-signatures">2000 Electronic Communications Act</a> encouraged but did not explicitly authorize electronic signatures. In 2018, urged partly by the <a href="https://ec.europa.eu/inea/en/news-events/newsroom/eidas-regulation-eidentification-entries-force">European Union’s promotion of electronic identification</a>, the <a href="https://www.lawcom.gov.uk/project/electronic-execution-of-documents/">British Law Commission</a> concluded that electronic signatures were indeed legal but needed significant promotion to increase their acceptance and use.</p>
<p>Not surprisingly, a recent survey found that Britain’s National Health Service operated <a href="https://www.rcseng.ac.uk/news-and-events/media-centre/press-releases/nhs-fax-machines/">more than 8,000 fax machines</a>. In response, the U.K.‘s Secretary of State for Health and Social Care Matt Hancock labeled faxing <a href="http://press.conservatives.com/post/178668001070/matt-hancock-speech-to-conservative-party">a symbol of National Health Service technological backwardness</a> and pledged to introduce new technologies more quickly. In December, the <a href="https://www.bbc.co.uk/news/uk-46497526">National Health Service decided</a> to stop buying fax machines in 2019 and end their use by the end of 2020. That’s the same goal the Centers for Medicare and Medicaid Services’ Verna has for <a href="https://www.aoa.org/news/practice-management/cms-onc-send-message-on-faxs-demise-doctors-put-them-on-hold">American doctors</a> to stop faxing.</p>
<p>Nevertheless, faxing continues because it remains better – cheaper, more convenient, more secure, more comfortable – than the alternatives for many people, businesses and organizations. Faxing will remain important until transmitting digital data becomes easier and more accepted. That could be a long way off, though. <a href="https://www.modernhealthcare.com/article/20180929/NEWS/180929917">U.S. federal initiatives</a> are trying to make <a href="https://www.hl7.org/fhir/summary.html">medical records systems more compatible</a>, but no one has yet been hired to take a <a href="https://www.cms.gov/blog/cms-doubling-down-health-it-patients">key leadership position at CMS</a>.</p>
<p>Eventually the older generation of people more comfortable with faxing than emailing will fade away. Until then, however, fax machines will whirl away.</p>
<p><section class="inline-content"><header><span><a href="https://theconversation.com/profiles/jonathan-coopersmith-256386">Jonathan Coopersmith</a></span><em> is the author of: <a href="https://jhupbooks.press.jhu.edu/title/faxed">Faxed: The Rise and Fall of the Fax Machine</a><img alt="The Conversation" height="1" src="https://counter.theconversation.com/content/109064/count.gif?distributor=republish-lightbox-basic" style="border-width: initial !important; border-style: none !important; box-shadow: none !important; max-height: 1px !important; max-width: 1px !important; min-height: 1px !important; min-width: 1px !important; opacity: 0 !important; outline: none !important; text-shadow: none !important;" width="1" /> and <span>Professor of History, <a href="http://theconversation.com/institutions/texas-aandm-university-1672">Texas A&amp;M University</a>.</span></em></header><footer><em>Johns Hopkins University Press provides funding as a member of The Conversation US.</em></footer></section>
</p><p><em>This article is republished from <a href="http://theconversation.com">The Conversation</a> under a Creative Commons license. Read the <a href="https://theconversation.com/why-do-people-still-use-fax-machines-109064">original article</a>.</em></p>
<p> </p>
</div></div></div>Fri, 08 Feb 2019 00:08:39 +0000Admin12366 at http://idm.net.auhttp://idm.net.au/article/0012366-why-do-people-still-use-fax-machines#commentsThinking of Attaching Documents to your Line of Business Application? Think Again! http://idm.net.au/article/0012365-thinking-attaching-documents-your-line-business-application-think-again
<div class="field field-name-post-date field-type-ds field-label-hidden"><div class="field-items"><div class="field-item even">Thursday, February 7, 2019 - 12:24</div></div></div><div class="field field-name-field-deck field-type-text field-label-hidden"><div class="field-items"><div class="field-item even"></div></div></div><div class="field field-name-field-main-image field-type-image field-label-hidden"><div class="field-items"><div class="field-item even"><img src="http://idm.net.au/sites/idm.net.au/files/FileBoundAustralia2017_200_0.png" width="200" height="92" alt="" /></div></div></div><div class="field field-name-body field-type-text-with-summary field-label-hidden"><div class="field-items"><div class="field-item even"><p><strong>Document management doesn’t have to feel like a slapdash, haphazard process. But often due to the sheer volume of work the average employee is tasked with, it’s easier to find a rhythm in the chaos vs. taking the time to step back and implement a better system. And that can certainly include the impulse to slap a pdf alongside every line item as a way to feel like you’re in control, covering all the bases in case of an internal audit or compliance check.</strong></p>
<p>We feel pretty strongly about changing that mindset. You need to be smart about how you’re organizing your records. Let’s jump in.</p>
<p><strong>How to Overwork Your System </strong><br />The primary purpose of a database is to manage and process data quickly and efficiently. Since data carries a very small footprint, the resulting growth of a database is typically slow and very manageable. However, once you start attaching documents, everything starts to grow exponentially. It doesn’t take long for a database to expand into multiple gigabytes or even terabyte territory, which will eventually impact your server performance. At some point, you’ll need to increase Database RAM and Storage, or possibly require a complete server upgrade overhaul.</p>
<p>With this added burden, it’s likely that your Line of Business application’s performance will also be degraded, meaning you’ll see a drastic increase in the amount time it takes to perform a system backup and recovery of your Line of Business application.</p>
<p><strong><em>Here</em></strong><strong><em>’</em></strong><strong><em>s the bottom line: </em></strong>if you can’t adequately access and back up your databases, your organization is at a significant risk in terms of your disaster recovery strategies.</p>
<p><strong>It</strong><strong>’</strong><strong>s Complicated: Document Silos &amp; Data Tracking </strong><br />By attaching documents to individual Line of Business Applications, you are effectively creating individual silos that are only accessible through the application. This means you’re forced to manage individual systems, including creating and maintaining individual system backups, testing, and verification. This reduces your ability to access data as quickly as possible.</p>
<p>And what about version control? Are you looking at “Big Contract v8”, when you should be reviewing the most current “Big Contract v9.2”? Things can get messy quickly when you’re collaborating on a document with a team. The ultimate software solution has centrally administered and managed document repository that stores every version of every document and shows you when changes were last made – and by whom.</p>
<p><strong>Unlocking Employee Productivity </strong><br />Attaching documents to an application is a limited filing solution, and it’s typically a time-consuming effort for staff. You can easily unburden employees by finding a document imaging scanning approach that allows direct scanning to the file folder, as well as batch scanning and form recognition scanning, where appropriate.</p>
<p>Implementing workflow alongside this function helps even more since documents can automatically route to staff for review and approvals right from the system. Additional features like electronic forms and DocuSign make managing all these moving parts a breeze and frees up employees to focus on the work they do rather than the tedious steps needed to document daily tasks.</p>
<p><img alt="" src="https://idm.net.au/sites/idm.net.au/files/Filebound-1.png" style="width: 300px; height: 284px;" /></p>
<p><strong>Document Retention &amp; Your Legal Liability </strong><br />Most attachment features in Line of Business applications do not include the ability to manage future growth and perform document lifecycle management. This means that your organization is keeping your documents for much longer than legally required. If legal action is taken against you, these documents could be subpoenaed by the courts, leaving your organization at risk. An ideal solution includes the ability to set document retentions and manage future purging, as appropriate per regulatory guidelines. This mitigates your organization’s legal risks too, as a document that has been legally purged cannot be recalled in court.</p>
<p><strong>Plugging Those Security &amp; Audit Holes </strong><br />When you attach documents to a Line of Business application, the login access provided to the employee for that application is the only true security feature. This leaves your organization at risk, because there may be certain kinds of documents that a user should be allowed to see, and others that should be viewable only to permission-enabled staff. Open access will allow every user to see every attachment – regardless of how sensitive the material may be. Most attachment features also lack the ability to track access, deletion of documents, and other document functions.</p>
<p>A comprehensive document management system can protect access to the various types of information and provide your organization with a detailed audit trail of who accessed which document – and what they might have done with it.</p>
<p><strong>Time to Evolve to a New System. You in? </strong><br />If your organization ever decides to migrate to a new application, the conversion will be significantly more difficult and expensive if you have a ton of attachments scattered throughout your Line of Business application. Rather than a smooth transition, you now have a complicated document conversion project to manage, which takes time, patience, and attention to details. Aside from delaying the implementation and adoption time to getting a new system up and running, the drastically increased workload on IT and/or administrative staff is not to be understated here.</p>
<p><strong>The Best Things in Life Aren</strong><strong>’</strong><strong>t Free </strong><br />Even when it’s from a world-beloved entity like Google, “free” should be a big red flag. Organizations – especially small companies and nonprofits – are regularly turning Google Docs for their document management system. Yet for reasons of privacy, security, and true document management and retention mandates – Google Docs is not the best answer.</p>
<p>Google doesn’t have built-in workflow outlets, so once data is in the system, it’s stagnant and difficult to create security features around. Google doesn’t have OCR capabilities to make your scanned documents easily searchable, and it won’t necessarily integrate with other existing programs.</p>
<p>Then there is the question of the integrity of the data you’ve stored. Is Google data-mining your files for content? Have you read all the fine print in that Terms &amp; Conditions contract? Not to mention, Google Docs also experienced a widespread outage in November 2017, leaving many users feeling frustrated and helpless as they couldn’t access their files. When is the next outage due – right before that huge client pitch? You need to know that your data is safe, easily retrievable, and accessible from anywhere – even when you’re on the go.</p>
<p><strong>In Short </strong><br />Your Line of Business applications already do a fantastic job of keeping track of structured data for your business. What a smart document management and workflow automation solution can provide is a way to ensure that your unstructured data is kept secure with the same level of scrutiny, while still being easily accessible to appropriate staff who need it to be available for your Line of Business applications. This eliminates the hazards inherent in a simplistic attachment function in your Line of Business software, helps your staff to be more productive and organized, and ultimately keeps your organization on the pulse of a modern, up-to-technology document management and process workflow solution.</p>
<p><em>FileBound</em></p>
<p><em>Phone: 1300 375 565</em></p>
<p><em>Email: <a href="mailto:sales@filebound.com.au">sales@filebound.com.au</a></em></p>
<p><em>Web: <a href="http://www.filebound.com.au">www.filebound.com.au</a></em></p>
</div></div></div>Thu, 07 Feb 2019 01:24:44 +0000Admin12365 at http://idm.net.auhttp://idm.net.au/article/0012365-thinking-attaching-documents-your-line-business-application-think-again#commentsSmarter Digital Workers to Handle Unstructured Contenthttp://idm.net.au/article/0012364-smarter-digital-workers-handle-unstructured-content
<div class="field field-name-post-date field-type-ds field-label-hidden"><div class="field-items"><div class="field-item even">Thursday, February 7, 2019 - 11:50</div></div></div><div class="field field-name-field-deck field-type-text field-label-hidden"><div class="field-items"><div class="field-item even">By Bill Galusha, ABBYY</div></div></div><div class="field field-name-body field-type-text-with-summary field-label-hidden"><div class="field-items"><div class="field-item even"><p><strong>In today’s world, enterprise organisations increasingly rely on digital automation to deliver the greatest level of efficiency and customer experience. A catalyst to an organisations digital transformation journey has been robotic process automation (RPA), creating a new class of digital workers that replace or augmented many office employee jobs increasing efficiency, scale, and speed at which work can be done.</strong></p>
<p>Despite the push towards more digitisation of processes, organisations are still faced with a daunting challenge when it comes to processes involving content, information that is not always well structured and often takes a team of employees to manage.</p>
<p>Virtually every industry and business department still rely heavily on documents in digital or printed format coming from all different communication channels of input – email, fax, mobile, and scanners.</p>
<p>These document processes put an enormous strain on operations and their employees as they are required to interpret the information and process it accordingly resulting in manually extracting relevant data from the document and putting into a system.</p>
<p><strong>Intelligent automation skills</strong></p>
<p>Imagine if Blue Prism’s digital workers (software robots) could recognise, read, and understand a document regardless if it were a form or an unstructured document in digital or image format? The reality is you don’t have to imagine this, it is reality.</p>
<p>By leveraging the right visual perception and insight skills, a robot can fully automate a process involving documents using intelligent capture technologies – OCR and machine learning – to digitise content, classify documents, extract data, and validate information with little human involvement.</p>
<p>Vision perception and insight skills are central to content “intelligence” where the focus is on applying AI specifically to documents that:</p>
<ul>
<li>Easily automates and analyse content-centric processes involving images, documents, texts, and communications.</li>
<li>Analyse and learn from content to make more informed decisions.</li>
<li>Incorporate machine learning to perpetually improve and streamline business processes.</li>
<li>Measure, sustain, and adapt digitised content processes over time.</li>
</ul>
<p><strong>Learn and adapt to unstructured content </strong></p>
<p>By providing Blue Prism digital workers with the right skills, it opens a new world to automating of content related processes. There is unstructured content in business areas like finance and accounting (invoices, purchase orders, sales orders); logistics (customs declarations, proof of delivery, bills of lading); financial services (mortgage lending, opening accounts, trade confirmation); and insurance (claims, policy administration, opening accounts).</p>
<p>The key to scaling the solution and using across many business areas, it needs to adapt to the different document types and variations.</p>
<p>By using machine learning, the system does not rely on a fixed template rather it learns by analysing the document layout and text, along with capturing user input during the process. This allows for the system to get smarter and more accurate over time as it encounters new document types and variations.</p>
<p>This makes it possible to automate document processing like invoices or purchase orders where there’s potentially thousands of variations of these documents coming from many regions and in different languages.</p>
<p>As organisations expand their use of RPA and look to the next level of intelligent automation, an effective digital worker is going to need the skills to visually look at a document, determine what is, extract the relevant data, and process it. Today, that solution exist.</p>
<p><em>Learn more about the ABBYY solutions by visiting <a href="https://digitalexchange.blueprism.com/dx/">https://digitalexchange.blueprism.com/dx/</a></em></p>
<p> </p>
</div></div></div>Thu, 07 Feb 2019 00:50:56 +0000Admin12364 at http://idm.net.auhttp://idm.net.au/article/0012364-smarter-digital-workers-handle-unstructured-content#commentsKryon RPA achieves ISO/IEC 27001:2013 Certificationhttp://idm.net.au/blog/0012363-kryon-rpa-achieves-isoiec-270012013-certification
<div class="field field-name-body field-type-text-with-summary field-label-hidden"><div class="field-items"><div class="field-item even"><p><strong>Robotic process automation (RPA) solution provider Kryon has announced that its information security management system has officially received ISO/IEC 27001:2013 certification.</strong></p>
<p>The company claims this marks the first time that an RPA vendor has received this internationally recognized certification, which is only issued after a comprehensive audit shows that a company complies with a stringent set of requirements protecting the security of customers' important information, such as financial details, intellectual property and employee details.</p>
<p>Kryon had already received certification for ISO/IEC 9001 for controlling quality procedures. In addition, it is compliant with the General Data Protection Regulation (GDPR).</p>
<p>"At Kryon, we are committed to maintaining the highest level of information security in order to offer a premium RPA solution," said Kryon's CEO, Harel Tayeb.</p>
<p>"Meeting the standards laid out by the International Organization for Standardization and the International Electrotechnical Commission is an important achievement. It reflects the value we place on the security of our customers' sensitive data."</p>
<p>This certification is applicable to every level of Kryon's IT infrastructure, including research &amp; development, marketing, sales, support, training and professional services. It covers all of Kryon's cloud-based and on-premises solutions: Kryon Attended Automation, Kryon Unattended Automation, Kryon Hybrid Automation and Kryon Process Discovery. </p>
<p>The requirements that companies must meet in order to receive ISO/IEC 27001 certification are laid out by ISO/IEC, a joint committee of the International Organization for Standardization and the International Electrotechnical Commission that sets international standards for information assets. Kryon's certification was granted by IQNet following preparation and submission by BDO, a leading global financial and auditing firm.</p>
<p><em><a href="https://www.kryonsystems.com/">https://www.kryonsystems.com/ </a></em></p>
<p> </p>
</div></div></div><div class="field field-name-taxonomy-vocabulary-42 field-type-taxonomy-term-reference field-label-above"><div class="field-label">Business Solution:&nbsp;</div><div class="field-items"><div class="field-item even"><a href="/category/topics/enterprise-content-management">Enterprise Content Management</a></div><div class="field-item odd"><a href="/taxonomy/term/119">Robotic Process Automation</a></div></div></div>Mon, 04 Feb 2019 12:22:25 +0000Admin12363 at http://idm.net.auhttp://idm.net.au/blog/0012363-kryon-rpa-achieves-isoiec-270012013-certification#commentsX1 launches distributed ediscovery 2.0http://idm.net.au/blog/0012361-x1-launches-distributed-ediscovery-20
<div class="field field-name-body field-type-text-with-summary field-label-hidden"><div class="field-items"><div class="field-item even"><p><strong>X1 has announced the availability of v2.0 of its X1 Distributed Discovery and X1 Distributed GRC Solutions.</strong></p>
<p>X1 Enterprise, a software suite composed of X1 Distributed Discovery for eDiscovery and eDisclosure, and X1 Distributed GRC for governance, risk, compliance and privacy, is claimed to be the first completely distributed data discovery and management platform.</p>
<p>Deployed at each end point or centrally in virtualized environments, X1 Enterprise allows practitioners to query many thousands of devices simultaneously, utilise analytics before collecting and process while collecting directly into myriad different review and analytics applications like Relativity and RelativityOne.</p>
<p>X1 Enterprise empowers corporate eDiscovery, compliance, investigative, cybersecurity and privacy staff with the ability to find, analyse, collect and/or delete virtually any piece of unstructured user data wherever it resides instantly and iteratively, all in a legally defensible fashion. These powerful capabilities drastically expedite eDiscovery and compliance projects and investigations from months or years to hours or days, in the process slashing the bloated costs of document review and hosting fees.</p>
<p>Version 2.0 of X1 Enterprise features include:</p>
<ul>
<li><strong>Text and metadata only:</strong> ability to search for, process and collect text and metadata only, expediting the collection process by up to 90 percent and obviating the processing stage entirely while reducing post-processed data footprints – and therefore hosting costs – by 90 percent or more</li>
<li><strong>Direct to RelativityOne:</strong> import of post-processed data (natives or text and metadata) into the RelativityOne SaaS product, as well as Relativity, without the need for a load file</li>
<li><strong>G-Suite:</strong> support for Google’s G-Suite of collaboration tools, including Gmail and Google Docs</li>
<li><strong>Lotus Notes:</strong> support for NSF files</li>
<li><strong>“Coffee Shop” mode:</strong> connect directly to and search, collect and/or delete from a user’s machine even where the user is remote, without requiring a VPN connection</li>
<li><strong>User review mode:</strong> incorporates user input and review into the data audit compliance and eDiscovery processes, e.g. for classification of sensitive content, data migration, governance or remediation, custodian interview, etc.</li>
<li><strong>“Headless” mode:</strong> supports full functionality of X1 Enterprise (except user review) remotely and without a user’s knowledge, e.g. for covert investigations or sensitive audits</li>
<li><strong>"Silent” mode:</strong> supports full functionality of X1 Enterprise (except user review) remotely and without a user’s knowledge, e.g. for covert investigations or sensitive audits</li>
<li><strong>Streamlined deployment package:</strong> allows for the rapid deployment of end point agents in enterprise environments, by corporations or their external service providers, thereby expediting the rollout and “time-to-analysis” window that is so critical in eDiscovery and GRC response</li>
</ul>
<p> </p>
<p><em><a href="https://cts.businesswire.com/ct/CT?id=smartlink&amp;url=http%3A%2F%2Fwww.x1.com&amp;esheet=51930113&amp;newsitemid=20190124005262&amp;lan=en-US&amp;anchor=http%3A%2F%2Fwww.x1.com&amp;index=2&amp;md5=23decd183d041c53b35c3eda0a96408f">http://www.x1.com </a> </em></p>
<p> </p>
<p> </p>
</div></div></div><div class="field field-name-taxonomy-vocabulary-42 field-type-taxonomy-term-reference field-label-above"><div class="field-label">Business Solution:&nbsp;</div><div class="field-items"><div class="field-item even"><a href="/category/topics/ediscovery">ediscovery &amp; Forensics</a></div></div></div>Mon, 04 Feb 2019 12:00:48 +0000Admin12361 at http://idm.net.auhttp://idm.net.au/blog/0012361-x1-launches-distributed-ediscovery-20#commentsWhen redaction goes wronghttp://idm.net.au/article/0012360-when-redaction-goes-wrong
<div class="field field-name-post-date field-type-ds field-label-hidden"><div class="field-items"><div class="field-item even">Monday, February 4, 2019 - 22:53</div></div></div><div class="field field-name-field-deck field-type-text field-label-hidden"><div class="field-items"><div class="field-item even"></div></div></div><div class="field field-name-body field-type-text-with-summary field-label-hidden"><div class="field-items"><div class="field-item even"><p><strong>Information accidentally revealed by lawyers working for former Trump campaign chairman Paul Manafort <a href="https://edition.cnn.com/2019/01/08/politics/unredacted-manafort-filing-analysis/index.html">is said to be </a>"the clearest public evidence of coordination between the campaign and Russians." The error <a href="https://www.theatlantic.com/politics/archive/2019/01/paul-manafort-lawyers-failed-to-redact-documents/579910/">revealed </a>prosecutors "apparently believe that Manafort shared internal Trump polling data with the suspected spy Konstantin Kilimnik during the campaign."</strong></p>
<p>The controversial revelations were meant to have been redacted. Yet they turned out to be fully searchable.</p>
<p>The Manafort redaction error could have been avoided.</p>
<p>Redaction of the document in the Manafort case appears to have been attempted in Word or PDF by drawing a black box over the text or highlighting it in black. When the document was converted to PDF and distributed, the text layer was still there. Readers quickly discovered they could highlight the ‘redacted’ text under the black boxes, copy and paste it, and thereby reveal the contents.</p>
<p>Dean Sappey , the creator of PDF file editing and redaction tool <a href="https://www.docscorp.com/products/pdfdocs/pdf-management/">pdfDocs </a>and <a href="https://www.docscorp.com/about/docscorp/meet-the-team/dean-sappey/">CEO and Co-Founder of DocsCorp </a>, explains why masking is not redacting: “Masking text only adds another layer to the document.</p>
<p>“This layer can be peeled back to reveal what is underneath. Proper redaction – widely available in PDF file editors, including pdfDocs – completely removes any trace of the text from the PDF.”</p>
<p>This incident is the latest in a string of high-profile disclosures.</p>
<p>“We have seen highly sensitive information leaked from massive organizations like Facebook and PepsiCo simply because people weren’t educated about proper redaction,” said Sappey.</p>
<p>“Our responsibility in the PDF technology industry is to continue to educate users that they must use a proper redaction tool to keep information secure. We hope all law firms will take this as further evidence that proper redaction tools should always be used.”</p>
<p><em><a href="http://www.docscorp.com">www.docscorp.com</a></em></p>
<p> </p>
</div></div></div>Mon, 04 Feb 2019 11:53:58 +0000Admin12360 at http://idm.net.auhttp://idm.net.au/article/0012360-when-redaction-goes-wrong#commentsSharePoint Global Navigation Solutionhttp://idm.net.au/blog/0012359-sharepoint-global-navigation-solution
<div class="field field-name-body field-type-text-with-summary field-label-hidden"><div class="field-items"><div class="field-item even"><p><strong>Total Solutions has launched the SharePoint Compass, aimed at streamlining SharePoint’s navigation. Total Solutions is a Microsoft-suite professional services, support, and product development firm based in Detroit, USA.</strong></p>
<p>"Ease of navigation is one of the leading drivers of usability for any website,” said Scott Hendrickson, Vice President of Product Development at Total Solutions.</p>
<p>“We have heard from many of our clients over the years that they needed a better solution than SharePoint’s out-of-the-box navigation; that it did not meet their needs."</p>
<p>SharePoint’s inherent navigation struggles in many common applications including hybrid environments and the modern user interface. It also requires that power users or IT administrators spend hours each month ensuring that the navigation is consistent across site collections.</p>
<p>“The value proposition of SharePoint Compass is that it spans all kinds of environments, is so simple that any user could set it up, and is as customisable as code allows,” said Hendrickson.</p>
<p>“We believe that given the other options, to build or purchase bespoke solutions for tens of thousands of dollars, SharePoint Compass will be a highly preferable alternative.”</p>
<p>Total Solutions is now accepting requests for demonstrations of SharePoint Compass. Please visit <a href="http://www.totalsol.com/products">http://www.totalsol.com/products </a>for more information or to sign up for a demo.</p>
<p> </p>
</div></div></div><div class="field field-name-taxonomy-vocabulary-42 field-type-taxonomy-term-reference field-label-above"><div class="field-label">Business Solution:&nbsp;</div><div class="field-items"><div class="field-item even"><a href="/category/topics/enterprise-content-management">Enterprise Content Management</a></div></div></div>Mon, 04 Feb 2019 11:49:09 +0000Admin12359 at http://idm.net.auhttp://idm.net.au/blog/0012359-sharepoint-global-navigation-solution#comments