Advocate for the worldwide open source Zenoss community, who are nearly 100k members strong. An overarching goal was to push community members to excel and succeed with our product. I wore many hats on everything that is community management at a high-tech company: public liaison, IT engineering & support, community product management, webmaster, marketing, documentation, and pre-sales roles.

Manage, upgrade, engineer, and administer current and future UMBC Graduate School information systems, business processes, and department IT needs. The role involved hiring and managing 6 subordinates, working with 200+ fellow workers, supporting 30+ departmental workers, 2000+ applicants (customers), ~20 major integrated systems, with an application system that costs $50,000+ per year to run.