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Help & Contact us

Thank you for your enquiry

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We aim to respond to enquiries within 24 hours and normally do so much faster.

Our Customer Services team is available Monday to Friday 8am-11pm and Saturday to Sunday 9am-9pm EST - if you contact us outside of these hours it may take us a little longer to respond to your enquiry.

Depending on the nature of your enquiry, we may have to contact our partner boutique for further information, occasionally this can add to our response time.

No matter how many items you purchase, or where in the world you order from, you will only pay one fee.

Click here to find out more about our shipping options, including Click & Collect and Same Day Delivery.

Free returns pick-up

We offer free global returns.

You have 14 days from receiving your order to return the item. We strongly recommend that you book your free returns pick-up within 7 days of receiving your order to ensure that it arrives back in time. Click here to read our full returns policy.

Import duties information

Delivery duties are included in the item price when shipping to all EU countries plus USA, Canada, China, Australia, Puerto Rico, Switzerland, Singapore, Republic Of Korea, Kuwait, Mexico, Qatar, India, Norway, Saudi Arabia, Taiwan, Thailand, U.A.E., Japan. This means all import duties are included in your order. The price you see is the price you pay.

Delivery duties are not included in the item price when shipping to all other countries. This means you may be liable to pay import duties on receipt of your order.

Designer : Borsalino

Borsalino has been hand-making heritage hats since 1857. The family-run Italian business uses traditional techniques and felt made from rabbit fur to create time-honoured styles – but adds its own unconventional details and eye-catching patterns.

Returning to its fabulous Jet Set roots, Emilio Pucci’s AW18 collection is packed with pieces that scream essential glamour. This coral and emerald printed silk-blend roll hem hat from Emilio Pucci features a stretch fit, textured quilted treatment, and a full lining. Returning to its fabulous Jet Set roots, Emilio Read More

The Etro aesthetic fuses traveller-chic with eclectic touches, pulled together by the brand’s unmistakable Italian craftsmanship. Expect vibrant, bohemian-inspired prints with a modern twist. Crafted from straw, this hat features colorful pink frayed edges and a silk floral strap. The Etro aesthetic fuses traveller-chic with eclectic touches, Read More