Question: In terms of a student coming to you for
help, what would you consider to be an urgent situation?

Answer: An situation would be considered urgent if
you believed a student to be at immediate risk to themselves or others.
This may be because of what they are saying (for example, talking about
jumping out of a window), something they may be doing, or if their
actions might cause an immediate risk to someone else.

Question: In terms of a student coming to you for
help, what would you consider to be an urgent situation?

Answer: An situation would be considered urgent if
you believed a student to be at immediate risk to themselves or others.
This may be because of what they are saying (for example, talking about
jumping out of a window), something they may be doing, or if their
actions might cause an immediate risk to someone else.

What to do next

Wherever possible, try to consult with another member of staff, for
example a manager or someone from the university support services, to
take advice about what to do.

If the risk is immediate and - in your view - any delay would increase
the risk, you must have confidence to call the emergency services, either
using 999 or, as is often the case, through the university emergency
security number. It is always better to explain acting quickly and
everything being okay, rather than not acting and something going very
wrong.