It sounds like you want to set the forwarding on that phone. There's a difference between transferring and forwarding. The transfer settings in Unity are for when a caller is in voice mail (that, is Unity has answered an incoming call), now if a caller dials the DTMF ID of the subscriber, what does Unity do: transfer the caller to that phone or not. That's the call transfer settings in Unity.

For calling the phone directly, you'll want to set up forwarding on that phone and that's controlled by CallManager. Does that make sense?

It sounds like you want to set the forwarding on that phone. There's a difference between transferring and forwarding. The transfer settings in Unity are for when a caller is in voice mail (that, is Unity has answered an incoming call), now if a caller dials the DTMF ID of the subscriber, what does Unity do: transfer the caller to that phone or not. That's the call transfer settings in Unity.

For calling the phone directly, you'll want to set up forwarding on that phone and that's controlled by CallManager. Does that make sense?