No we do not have a restaurant however, there are plenty of restaurants along Palm Parkway within walking distance. We do offer a complimentary light dinner on Wednesday nights during our manager’s reception. Typical fare includes, hot dogs, burgers, tacos, etc.

No, your credit card will not be charged unless you select a Pay in Advance or similar rate code. Please check the terms and conditions of the reservation prior to confirming for the exact deposit which applies to your reservation. The credit card is to guarantee your reservation. Please note: Reservations made with a declined or invalid credit card are subject to cancellation.

Any changes to your reservation can be made providing they are made within the terms of the cancellation policies & terms, please note that changes to a reservation can however result in rate changes. To change or modify your reservation please email reservations@staysky.com or call 866-756-3778 and we will be happy to assist you.

Cancellation terms and conditions are explained during the reservation process. Our hotel policy is 72 hours prior to arrival you may cancel without penalty unless you reserve a non-cancellable or non-refundable reservation such as Advanced Purchase or Pay in Advance & Save. Additionally group block reservations have a 7 day cancellation policy. Cancellations made within cancellation period will be charged a one night room & tax penalty.

We are more than willing to add any special requests to your reservation but please note that these are always subject to availability and cannot be guaranteed. Please email reservations@staysky.com or note them at the time of your reservation.

Yes, we can arrange airport shuttle service through Resort Transportation. Prices start from $60 one way for up to 5 people from Orlando International Airport to Hawthorn Suites Lake Buena Vista. To make a reservation for airport shuttle service please contact reservations at 866-756-3778 with all your flight information. We will then send you your transportation voucher; payment is required at time of booking this service.

If you decide to make a change to your reservation prior to the cancellation period such as a room upgrade, we would be more than happy to help you. Email reservations@staysky.com or call 866-756-3778 for availability and upgrade costs.

For a nominal fee of $5.00 per package* you may have packages delivered to the resort. The name on the package must match that of the resort reservation. Payments for packages can be pre-paid by emailing reservations@staysky.com. In the event your package does not arrive prior to your departure date, packages may be forwarded with prior arrangements for an additional fee. The hotel will not be held responsible for misdirected or lost packages.

*Please note: For large or heavy packages or if the package needs the be held longer than 3 days before check-in there will be an additional charge. Standard packages are 14’”x 14″ x 8’”and weigh 3.5lbs (or less).

We do not offer early check-in or late check-out in advance. Please feel free to note your arrival time on your reservation but, we cannot guarantee early check-in will be available even if it is noted. Once you arrive at the hotel you can request a late check-out with the front desk. If available, there may be a nominal fee charged for late check-outs.

Yes, we offer complimentary theme park shuttle service to Walt Disney World Resort on a first-come, first-served basis. Visit this page for shuttle details. Reservations are required one day in advance.

Absolutely! We offer concierge services at the hotel where you can purchase all your theme park tickets, dinner shows and sight-seeing tours. For your convenience you can also purchase all your tickets prior to arrival by contacting our reservations department at 866-756-3778.