So, my former boss who dealt with various vendors has been gone from the company for months now, and suddenly we need a replacement Blackberry. I call up out vendor/provider and go through the phone system picking the "best" choices until I get to "hardware upgrades" and a live person. I explain we need to replace a unit and she then tells me I'll have to go directly to my rep.

Obvious question: Who is my rep?

The answer after going through several question and answer stages is:

"Ok I've found out who you rep is, can you give me your name and number and I'll get him to contact you..."

Um... ok but couldn't I contact him? wouldn't that be faster? Apparently not. Oh well it is progress, and we get to keep our money for at least a little longer... heck maybe I can get a deal on a blackberry off the internet...

Ok I'm done. Just thought it was odd that the service provider, through the upgrade hardware path, can't talk to me about upgrading hardware or give me the contact to a sales rep so I can make a purchase from them.

4 Replies

Tell me about it...... HP is the bane of my existence when I tried to get my maint renewed on a Virtual Tape Library device. I had to jump thru several flaming hoops, forms and sacrifice a chicken just to get them to take my money.