How JustAnswer Works:

Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.

Get a Professional Answer

Via email, text message, or notification as you wait on our site.Ask follow up questions if you need to.

100% Satisfaction Guarantee

Rate the answer you receive.

Ask Mike R. Your Own Question

Mike R., Plumber

Category: Plumbing

Satisfied Customers: 2054

Experience: 20 years of plumbing experience, including high end homes and service work.

64367226

Type Your Plumbing Question Here...

Mike R. is online now

Good Afternoon, My Culligan Gold Series Water Softener purchased

Resolved Question:

Good Afternoon, My Culligan Gold Series Water Softener purchased in 2008 is showing the message "1H". I have pressed and held the "Program" key for 10 seconds, cleared it, and the message with its little beep comes back. Is there something I can do to clear this message (via fixing it myself), or is this a tech call?

Do you want me to remove all the salt from the tank? Is that what you mean by "cleaning it"? , I haven't recently. I Are you suspecting maybe a "salt" bridge? And then are you asking me to remove the salt from the tank? I have done so and the message cleared for a bit and now it's back. ,

Customer:replied 3 years ago.

Do you want me to remove all the salt from the tank? Is that what you mean by "cleaning it"? If, I did that and the message returned. , I haven't recently. I Are you suspecting maybe a "salt" bridge? And then are you asking me to remove the salt from the tank? I have done so and the message cleared for a bit and now it's back. ,

was there salt you had to break up? sorry i took so long to respond i was in between computers. i was looking at the error codes and there could be a problem with the controller itself but i am not ready to jump to that conclusion yet. now that you have it emptied was there salt in chunks you had to remove and have to manually regenerated? see if after a manual regeneration if that doesn't clear things up or if you have done so already let me know.

I couldn't find that error code specifically in the manual. I called my friend who works on softeners and he have me some bad news. The internal cam is stuck for some reason. The internal components will remain out of position when they jam and will require a tech to repair. The timing of the unit, cam and motor are out of sync so you'll need a trained technician. You will have to bypass the softener for water. Culligan service is 18667750260 they open at 8am not sure what time zone. Sorry.

thank you for going the extra mile on helping me. and thank you for your excellent service.

Customer:replied 3 years ago.

Thank you so very very much! Mr. Culligan Man is on his way tomorrow morning! Appreciate your excellent service and going the extra mile via calling your water softener friend to help solve the problem!!!!!!

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around. EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know. RobinElkton, Maryland

Ask a Plumber

Get a Professional Answer. 100% Satisfaction Guaranteed.

54 Plumbers are Online Now

Type Your Plumbing Question Here...

characters left:

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.