Re: Hub 3 / Compal CH7465-LG (TG2492LG) & CGNV4 Latency Cause

‎15-12-201608:32 - edited ‎15-12-201608:33

For a comparison here is my graph with my old SH2 in modem mode with my Asus router connected.

Below is my graph with the Hub 3.0 in modem mode and my Asus connected to it. For some reason unlike the SH2 my latency is worse, on Battlefield 1 the game even warned me that my latency was very high and causing me problems. Anyone know what it's worse in modem mode with the Asus connected? Heard possible current firmware in the Asus.

Re: Hub 3 / Compal CH7465-LG (TG2492LG) & CGNV4 Latency Cause

‎15-12-201608:35 - edited ‎15-12-201608:37

Sky_Lord wrote:

My graph today, looks nothing like anyone else's. how come mine is so much better? My Hub is only a week old. Possible improvements in manufacturing maybe? Doubt it mind. With some of the graphs of on here, I would be pulling my hair out if I still had any.

Mine isn't nearly as pretty : (SH3)

--I'm just another virgin user like you. Please mark my answer as helpful, if it helped

Re: Hub 3 / Compal CH7465-LG (TG2492LG) & CGNV4 Latency Cause

‎15-12-201609:26 - edited ‎15-12-201609:27

Pretty cheesed off with this whole situation. Speaking to several offshore agents was like talking to a brick wall. I recently got lucky and managed to speak to somebody in the UK. They advised me that Virgin do not recognise this problem and to provide traceroutes as evidence of my problem - and that was after telling them to look on here and they actually read this thread!

Still, it was slightly better than being told that it was just congestion in my area, or changing my wifi signal, despite me using a wired connection!

How do I actually get Virgin to recognise and acknowledge this problem and receive suitable discount until the problem is fixed?

Re: Hub 3 / Compal CH7465-LG (TG2492LG) & CGNV4 Latency Cause

on ‎15-12-201609:34

hammic wrote:

Pretty cheesed off with this whole situation. Speaking to several offshore agents was like talking to a brick wall. I recently got lucky and managed to speak to somebody in the UK. They advised me that Virgin do not recognise this problem and to provide traceroutes as evidence of my problem - and that was after telling them to look on here and they actually read this thread!

Still, it was slightly better than being told that it was just congestion in my area, or changing my wifi signal, despite me using a wired connection!

How do I actually get Virgin to recognise and acknowledge this problem and receive suitable discount until the problem is fixed?

I can't remember which thread in the forum (very recent though) that someone did indeed get a discount for their situation.

They complained to support as far as I know.

--I'm just another virgin user like you. Please mark my answer as helpful, if it helped

Re: Hub 3 / Compal CH7465-LG (TG2492LG) & CGNV4 Latency Cause

‎15-12-201610:02 - edited ‎15-12-201610:04

Virgin are choosing not to recognise it as it's not something they can fix or in fairness to them have caused. This is a Intel company problem that's affecting other devices they make not just the Hub 3. Intel have put their hands up and said they will release a firmware to fix, how long that will be we have no idea, I would expect it mind to be much quicker than Virgins firmware, they have many devices suffering and will want to restore faith in their product pretty quickly and I would imagine it will be sent to Virgin with a memo saying push this out asap to the Hub 3 users.

Virgin won't know when it will be fixed or even acknowledge the problem as they may put themselves at a liability they don't want, it will arrive at their office as a essential hardware fix from the manufacturer and be pushed without delay one would hope. I've spoken to Virgin about it and they're unaware as their network probably doesn't show any issues. They will probably not have been told officially from Intel even.