No changes that I'm aware of...what I was able to determine in the course of my research is that the preview image that displays when you share a link is actually the same as your favicon. Did you update that? Otherwise, my educated guess is that it just took some time for the image changes to be indexed so they'd show up properly.

Let me follow-up with the Mods on this. I know that that the preview image is pulled from the favicon that you've set in your Help Center, but I'm not sure if it's possible to override that. I'll see what I can find out for you!

Thanks for looking into this for me. I think that it's actually pulling the logo image (ours is white text with a transparent background). Our favicon is a black logo with a transparent background. If it was pulling in the favicon then I'd actually be fine with that!

Attached our some images for reference.

Help Center header (w/ logo):

Link image:

Code in the <head> tag. It adds a new og: image, but because it's lower down than the one that Zendesk automatically adds, the offending white one is usually displayed:

We just had this problem. I haven't tested every social platform, but we solved it on Slack by uploading our existing logo as a separate asset, then swapping out the reference within the header template file. Then I updated a darker version of our logo to the actual logo field in the theme settings. This image in the logo field is what is referenced when sharing articles on Slack, but our template pages are pulling in the same white version of our logo we were using before.

Just bumping this thread, as I'd still love to be able to have a legible sharing image for our help center links. I can't use Kevin's solution as the logo in the help center has to have white text.

The solution I thought of is to have a blue background on the logo (to match the header background of our help center), but that will sometimes render improperly (as the blue in an image, and the blue in our header can render differently as one is a css hex code and one is just a color in a .png).

I have been asking about this feature for years, I needed it at my previous employer and couldn't do it, and I've been asked to do it again in my latest company and still, I can not do it, because Zendesk still doesn't support creating a custom share image for every support article. So instead of sharing links (with automatically generated previews that link to the content), we need to share images (which are not linked) and add links to the image description text... All this because Zendesk forcibly injects the logo as the "social share image"... Jessie, Nicole, could you hint to your developer team that this is a very requested feature for any company that uses social media to interact with their users? Thanks! <3

Thank you, Coco, that's helpful. I do have a question, two actually... Can you please tell me which plan I need to be able to edit these files, such as document_head.hbs? Also. is document_head.hbs common to all articles, or are you able to edit it for each support article individually?

I'm using Guide Professional( $19 monthly) with Copenhagen theme. Once you have used those code, it will apply to all the articles. The image will be using the one you have used in the article. Feel free to let me know if any questions.

Hi @Coco Chan,We already added all meta that facebook and twitter require in our document_head.hbs.It works with the main link but when we share a specific article-page, we still get the default image of logo.

Responding to @Nicole from 9 months ago: This issue seems to not be on any Zendesk's TODO list at all, let alone on a priority list. Which is a big shame, considering that social media is crucial and extremely intertwined with customer support.

Companies care very much about having a professional look and social media is the first line of communication with the masses. And whenever we try to share a Help Center Article, Zendesk is making our posts look amateurish.

A simple new field in the article editor that would be outputted to the head's og:photo tag would do the trick. If there's a lack of developers on Zendesk, I would gladly help you with this for free, so that besides my previous and current employers also my future employers (and designers - I'm so sorry Valentina) don't get frustrated.

+1 as well, branding is pretty important and zendesk has been great about it in other areas but lacking here. We regularly tweet help articles at people posing questions to us there, and images would be a great boost to those.

Thanks for sharing your feedback with us. While there are no immediate plans to expand on our existing Social Media integrations, this is super useful for our Product Managers to get a better understanding of this need.

To help provide visibility, I would encourage you to copy and paste your feedback into our Support Product Feedback forum since that is the primary channel our Product Managers user to capture this sort of request.

I'll also be sure to pass this feedback along to the appropriate team internally. Feel free to update this post with a link to your Feedback post for other users to upvote and join in on.