Hull Trains is Recognised with Three Awards for the Outstanding Service and Dedication of its’ Team

Hull Trains, the UK’s Rail Operator of the Year, has been awarded a further three awards at the multi-national BeFirst awards in Manchester.

The awards celebrate the ‘best of the best’ and recognise individuals and teams who have made significant contributions to the business and its customers.

The Hull Trains’ team scooped awards for Customer Service; Leadership, and Safety Performance.

Will Dunnett, Managing Director at Hull Trains says: “These three awards are a very strong reflection of the Hull Trains business and the efforts each of us puts in every day to deliver exceptional customer service, first-class safety results and to support each other.

“We are incredibly proud that Hull Trains was recognised from over 700 awards nominations across just eight award categories. Our on-board host, Annette Brown, was a very deserving winner with the independent judges recognising her 'total commitment to customers on every service'. They felt her approach was a 'benchmark for customer-facing colleagues across the transport sector'.

“We were also delighted that our approach to safety was recognised. Last year, we introduced a high-profile zero tolerance campaign and training which has generated improvements by as much as 75%.”

“Our Operations Manager, John Dooley, was also celebrated for the support he gives to colleagues day-in-day-out, which was further evidenced by our recent independent colleague survey which found that Hull Trains has a 92% colleague engagement score. The attitude and helpfulness of colleagues also scored 97%, way above the industry average of just 81%.

“All in all, these awards show how we live and breathe our values to support each other and put the customer at the heart of each and every service.”

Hull Trains is the leading long-distance operator in the UK for customer satisfaction and has topped the National Rail Passenger Survey for four successive years. Last year Hull Trains scored 97% satisfaction, which was 12% higher than the average long-distance operator.