...as time went on I didn't feel like he [Dr. Marut] was consistent in his approach and I felt like he didn't present us with all of the facts. Months after the fact I read stuff on my chart (as I was transitioning to a new doctor) that was never mentioned to me. Additionally, there was one cycle where he proceed with an IUI while I still had my period. As we got a second and third opinion, who both questioned his approach that month it made us think he wasn't giving us individualized treatment and instead just going through the motions...

+ Read more

Age

30 - 31

Treated

2015 - 2016

Success with this Doc

No

Race

Other

Income

$100K - $199K

Occupation

Sales Representative

Order & Number of Docs Seen

1st of 2 Docs

Treatment

5 IUI

Diagnosis

Unexplained

5

How was your experience with Edward Marut?

Dr Marut was very nice so initially we really liked him. However, as time went on I didn't feel like he was consistent in his approach and I felt like he didn't present us with all of the facts. Months after the fact I read stuff on my chart (as I was transitioning to a new doctor) that was never mentioned to me.
Additionally, there was one cycle where he proceed with an IUI while I still had my period. As we got a second and third opinion, who both questioned his approach that month it made us think he wasn't giving us individualized treatment and instead just going through the motions.

What one piece of advice would you give a prospective patient of Edward Marut?

We were only able to meet with him a few times during our treatment. Be ready with your questions because he is not forthcoming with information so I felt like our meetings were rushed and I didn't leave feeling confident. Given what I know now, I would come in with a list of questions to make sure everything was addressed during the quick time with him.

During treatment, did you feel like you were treated like a number or a human?

I felt like the steps we were taking to get pregnant despite unexplained infertility were not specific to my cycles and rather a generic approach.

Describe the protocols Edward Marut used in your cycles and their degree of success.

After getting the Fertility Awareness Test at FCI ($99), we learned my husband's sperm was normal by all 3 counts and I had plenty of eggs (with a strong AMH score). We had previously miscarried (natural conception) so first we did the HSG (normal results). Given our unexplained infertility (we'd been trying for over a year at this point), the plan was Letrazole plus IUI.
The first cycle, he determined that my Estrogen levels were too high so we skipped the Letrazole and did a natural IUI. We did not get pregnant.
The second cycle, during my baseline test results he determined that ovulation while imminent while still on my period so again we skipped the Letrazole and did a natural IUI. We did not get pregnant.
The third cycle, we were able to do the Letrazole plus and IUI and got pregnant. I miscarried for the second time at 8 weeks.

Describe your experience with your nurse.

I was unhappy with the nurses and was a big part of the reason I wanted to leave FCI and go to a smaller clinic. There were times they would call and read me instructions and have them incorrect.

Describe your experience with Fertility Centers of Illinois.

Originally, the strength was the ability to get in easily so FCI is enormous and they have a big staff. However, my our last appointment (when we were waiting to find out if i miscarried) we had to wait two hours because it was so overcrowded after being closed for the Memorial Day Weekend because they have so many patients. In the end, we felt more like a number than anything else.

Describe the costs associated with your care under Edward Marut.

I was self pay so it was expensive.

What specific things went wrong at this clinic?

Provided conflicting information

5

Doctor

Edward Marut

Communication

Trustworthiness

Compassion

Explained risks

Adaptability

Frequency seen during appointments

5

Clinic

Fertility Centers of Illinois

Chicago

Nursing

Operations

Scheduling

Billing

Clinic Atmosphere

Educational Resources

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2

Age

35 - 35

Treated

2016 - 2016

Success with this Doc

Yes

Treatment

2 IUI

Diagnosis

Anovulation, Male Factor, Unexplained

2

I completed two rounds of IUI that resulted in negative pregnancy tests. Dr. Marut did not perform the IUI nor did I see him during the course of those treatments. We had another follow up visit with Dr. Marut, at which point we decided to do IVF. I did not see him again during the course of embryo retrieval, transfer or any portion of the IVF cycle. Fortunately, our 1st round of IVF resulted in pregnancy.

+ Read more

Age

35 - 35

Treated

2016 - 2016

Success with this Doc

Yes

Race

—

Income

$200K - $499K

Occupation

Sales Representative

Order & Number of Docs Seen

1 Doc Seen

Treatment

2 IUI

Diagnosis

Anovulation, Male Factor, Unexplained

2

How was your experience with Edward Marut?

Dr. Marut seemed kind and knowledgable, but our time with him was very short. We saw him for 5-10 minutes at our initial consultation and 5-10 minutes in a follow up visit to discuss a treatment plan. I completed two rounds of IUI that resulted in negative pregnancy tests. Dr. Marut did not perform the IUI nor did I see him during the course of those treatments. We had another follow up visit with Dr. Marut, at which point we decided to do IVF. I did not see him again during the course of embryo retrieval, transfer or any portion of the IVF cycle. Fortunately, our 1st round of IVF resulted in pregnancy.

What one piece of advice would you give a prospective patient of Edward Marut?

Know that you will be treated by nurses and staff, and not have regular access to or contact with Dr. Marut. His nurse Donna can be difficult to communicate with as she does not seem to accept questions about your treatment very well.

During treatment, did you feel like you were treated like a number or a human?

Typically at FCI, you are called from the waiting room in groups. Each patient gathers by the nurse and the rest of the group is called. You move to the ultrasound waiting room as a herd, which as a patient made me feel like a number rather than someone there for individualized care.

Describe the protocols Edward Marut used in your cycles and their degree of success.

We completed two rounds of IUI (Letrozole + ovulation trigger), followed by 1 month on the pill then IVF the following month. I was pleased that after two unsuccessful rounds of IUI, Dr. Marut did listen to our request to move on to IVF, and agreed that that would be the recommended treatment plan. At this point we had been trying to conceive for nearly two years and were interested in expediting the process.

Describe your experience with your nurse.

Donna was friendly and somewhat compassionate, but I found she was difficult to communicate with. She did not seem open to questions about your treatment and got defensive when I started asking questions about my bloodwork and ultrasound test results prior to IUI. I wanted to be as informed as possible, and asking questions about my LH levels and timing of IUI ruffled her feathers.

Describe your experience with Fertility Centers of Illinois.

FCI will likely deliver on what you've asked of them - getting you pregnant. However, know that this clinic is a factory. While you will receive good treatment, you will also feel like a number. You will not have access to your doctor outside of the office consultation visits with them. The nursing staff performs all IUI's and the "doctor on call" (who is not one of the physicians listed in the group practice and therefore someone you've never met), will perform your IVF embryo retrieval and transfer. Prior to my embryo transfer, patient instructions were not clear and it was extremely difficult to reach anyone in the clinic. I remember calling 5-10 times and getting transferred to empty voicemail boxes or staff hanging up on me. On the whole, I found that they treat their patients as if they have been through the process (IUI or IVF) before, which leaves you uninformed. To me, it seemed as though they needed to expand their staff to be able to adequately handle the high number of patients. All of this being said, my first consultation was in June 2015, we tried IUI in July and August (unsuccessful), and I was pregnant via IVF by October 2015. Dr. Marut did attend my first ultrasound to confirm pregnancy and was very compassionate when answering my call with an emergency the evening before.

Describe the costs associated with your care under Edward Marut.

Unfortunately, despite my Illinois residency, I was not eligible for the IL state mandated fertility coverage because my employer-based insurance was out of state (BCBS of Minnesota). Therefore, the financial aspect of my care was extremely stressful. Luckily, my insurance did cover fertility treatment, but only up to $15,000 during my lifetime across any insurance plans with my employer. Following my first consultation, the billing specialist printed out the explanation of coverage and stated "this is very bad." Not exactly reassuring words as we embarked on this journey. What this broke down to was all of my labs, ultrasounds, IUI meds and IUI procedures were covered by insurance. When the time came for IVF, I had $12,500 remaining in my insurance coverage. The financial consultant at FCI and my specialty pharmacy instructed that my meds would bill approximately $8,700 to insurance and the IVF procedures could bill anywhere around $5,000. Therefore, my $12,500 would not cover the whole IVF round. They did help me get creative and instructed to purchase my injectable meds out of pocket through a self-pay pharmacy, Freedom Fertility Pharmacy. They provide discounts to those paying out of pocket for medication. I ended up spending $2,050 out of pocket on 4 of the medications, and billed $1500 worth of meds to insurance. I chose this route to purchase the least expensive meds via out of pocket means, and the ones that were the priciest out of pocket but not to outrageous when billed to insurance. The total amount billed to insurance for the IVF procedures was about $4,000. I also paid $1,200 for embryo cryopreservation (not covered by my insurance) and will continue to pay out of pocket annually for embryo storage. While I did benefit from most of the cost being covered by insurance and a successful pregnancy, I was a little frustrated by a couple things. 1) I ended up with remaining insurance coverage, so while I could have billed more of the meds cost to insurance, I suppose it's good to have remaining coverage for next time (we have 4 good embryos frozen for this purpose) 2) I ended up with way more medication than needed. FCI instructed to order a 20-day supply of injectables, while I only ended up taking them for 9 days. Plenty of unused leftover meds, which I will likely donate to a friend or clinic, if the expiration date doesn't allow me to save for future rounds if needed.

What specific things went wrong at this clinic?

Provided conflicting information

2

Doctor

Edward Marut

Communication

Trustworthiness

Compassion

Explained risks

Adaptability

Frequency seen during appointments

8

Clinic

Fertility Centers of Illinois

Chicago

Nursing

Operations

Scheduling

Billing

Clinic Atmosphere

Educational Resources

– Read less

10

Age

37

Treated

2016

Success with this Doc

No

Treatment

2 IUI

Diagnosis

Unexplained

10

Dr. Marut came to every ultrasound! And he genuinely cared about how I was feeling...Dr. Marut is an extremely compassionate physician who takes the time to get to know you and your unique situation. He then recommends a course of care that fits your needs and diagnosis. I appreciate that he starts out conservatively and doesn't push IVF right away...And when we had our miscarriage, he was genuinely sad for our loss, expressed his remorse, and handled the follow up care with compassion and understanding. It really helped my husband and I with our grief, and we now feel like we can move forward with hope. He is a wonderful doctor with the bedside manner you hope for in a physician.

+ Read more

Age

37

Treated

2016

Success with this Doc

No

Race

European

Income

$50K - $99K

Occupation

Writer

Order & Number of Docs Seen

1 Doc Seen

Treatment

2 IUI

Diagnosis

Unexplained

10

How was your experience with Edward Marut?

Dr. Marut is an extremely compassionate physician who takes the time to get to know you and your unique situation. He then recommends a course of care that fits your needs and diagnosis. I appreciate that he starts out conservatively and doesn't push IVF right away. When we got pregnant, he was overjoyed for my husband and I. He attended every ultrasound (not all docs at FCI do this), and he explained what we were seeing, asked me how I was feeling, explained different treatments for morning sickness, etc. And when we had our miscarriage, he was genuinely sad for our loss, expressed his remorse, and handled the follow up care with compassion and understanding. It really helped my husband and I with our grief, and we now feel like we can move forward with hope. He is a wonderful doctor with the bedside manner you hope for in a physician.

What one piece of advice would you give a prospective patient of Edward Marut?

Book an appointment with no hesitation. When we started at FCI, we were assigned to Dr. Marut because he had the first available appointment. And I am so glad we ended up in his care!

During treatment, did you feel like you were treated like a number or a human?

Dr. Marut came to every ultrasound! And he genuinely cared about how I was feeling. Our nurse was so compassionate. Always available to answer questions, find meds when the pharmacy fell through, etc. They care!!

Describe the protocols Edward Marut used in your cycles and their degree of success.

At our initial consult, Dr. Marut reviewed my labs from my regular OB/GYN and my husband's semen analysis. He was confident, based on our labs, that he could get us pregnant and said as much. We had several more blood panels run that day, and I was told to call when my next cycle began. He recommended we try three IUI cycles using Letrozole and Ovidrel to bring on ovulation. And I used Corinne gel suppositories from the day after IUI until I either got my period, or had a positive pregnancy test. The first IUI didn't work. So we started up again the next cycle. Followed the same protocol, and this time, I got pregnant! We learned via blood draw at FCI. I returned every 2-3 days to monitor the beta levels, and continued to use Crinone daily. We came in every week for ultrasounds (3 total) before Dr. Marut graduated us from FCI, and sent my files to my OB/GYN. Unfortunately, I ended up having a missed miscarriage. The ultrasounds all looked normal, so this came as a quite a shock to everyone, Dr. Marut included.
It's been 6 weeks since the miscarriage, and we just started back with Dr. Marut and his team. First order of business, I am going in for a saline ultrasound. We are to use protection this cycle, and next cycle, Dr. Marut wants to monitor my body's natural process and see if I am producing follicles on my own. That will mean bloodwork and ultrasounds. If needed, he will prescribe something to bring on my cycle, and I may return to the Letrozole/Ovidrel treatment plan. We shall see!

Describe your experience with your nurse.

Lindsay is the nurse we interacted with the most. My husband and I cannot say enough wonderful things about her! She is so attentive, responsive and genuinely caring. She makes us feel like her only patients. When she called to tell me we were pregnant, her joy was radiating through the phone. On the flip side, when we suffered the missed miscarriage, she cried with us, hugged and consoled us, and even got us in for a second opinion ultrasound at FCI before we decided how to proceed. She followed up with me regularly between the miscarriage and now, just to ask how I am feeling. And when I shared my frustration over how my OB/GYN handled delivering the news of the miscarriage to me, she helped me find a new doctor. And it's not just Lindsay. Everyone we interacted with at FCI shows such genuine care and concern. I highly recommend this facility.

Describe your experience with Fertility Centers of Illinois.

I was amazed at how many people are struggling with infertility! There are several different waiting rooms at FCI, and each of them is usually packed with women and their partners, waiting the same labs as you. Just be prepared to wait, even if your appointment start time is 8:00 a.m., you may be there a while. Bring a book. Relax. It's not a big deal. You will get seen, and when they see you, they will make you feel like you are their only patient. I promise.

Describe the costs associated with your care under Edward Marut.

I have insurance, but it doesn't cover infertility. Every IUI was paid for out of pocket, but the clinic offers some sort of discount for patients who pay out of pocket (I'm not sure how much. I never asked. I just know that we didn't have to pay the full amount listed). I believe IUI itself was around $200. The sperm washing was more expensive - around $750.

10

Doctor

Edward Marut

Communication

Trustworthiness

Compassion

Explained risks

Adaptability

Frequency seen during appointments

10

Clinic

Fertility Centers of Illinois

Chicago

Nursing

Operations

Scheduling

Billing

Clinic Atmosphere

Educational Resources

– Read less

10

Age

36

Treated

2016

Success with this Doc

Yes

Treatment

IVF, Surrogacy

Diagnosis

—

10

Dr. Marut is incredibly thorough, and responsive. After 3 years of being a patient of FCI, I've never felt in such great care as I do with Dr. Marut. He's compassionate, incredibly intelligent and takes great care to review his cases. While he has a human element, he doesn't sugar coat things either. He's direct, and honest...I really couldn't be in better hands...Dr. Marut has been so attentive to detail during our time with him. We unfortunately suffered a late miscarriage and not only was he compassionate, he was incredibly responsive

+ Read more

Age

36

Treated

2016

Success with this Doc

Yes

Race

European

Income

—

Occupation

Sales Representative

Order & Number of Docs Seen

2nd of 2 Docs

Treatment

IVF, Surrogacy

Diagnosis

—

10

How was your experience with Edward Marut?

Dr. Marut has been so attentive to detail during our time with him. We unfortunately suffered a late miscarriage and not only was he compassionate, he was incredibly responsive and was a big reason we had the strength to try again. I can't say enough good things about him.

What one piece of advice would you give a prospective patient of Edward Marut?

If you are looking for someone who is honest, straight to the point and highly knowledgeable in the field of fertility, Dr. Marut is the doctor for you.

During treatment, did you feel like you were treated like a number or a human?

Dr. Marut is incredibly thorough, and responsive. After 3 years of being a patient of FCI, I've never felt in such great care as I do with Dr. Marut. He's compassionate, incredibly intelligent and takes great care to review his cases. While he has a human element, he doesn't sugar coat things either. He's direct, and honest...I really couldn't be in better hands.

Describe the protocols Edward Marut used in your cycles and their degree of success.

I've done 2 egg retrievals with Dr. Marut. In my first one, he followed the protocol I had followed with Dr. Kaplan (based on the fact that that protocol worked well for me. ) I was on gonal f, menopur and gainerelex. When I didn't respond well, he changed it up for my next retrieval (I was on Lupron and menopur). I was happy to see a change in the protocol which did produce good embryos for us.

Describe your experience with your nurse.

After working with several nurses over the years at FCI, Jen is my favorite nurse! She's compassionate, responsive and goes above and beyond to be helpful.

Describe your experience with Fertility Centers of Illinois.

While I like FCI, I will say that you can feel like a number sometimes. The monitoring for egg retrievals has always been my least favorite part. I'm not crazy about some of the technicians while others can be lovely. I've found at times things get lost in the shuffle.

Very personable and lovely to meet however, he [Dr. Marut] can be very clinical with bad news. I wish there was more opportunities to get to interact with him more but I only had a face to face after two rounds of disappointing egg retrieval... I've only actually seen the doctor a handful of times and both egg retrieval have been done by a different doctor on staff that day...I had two egg retrieval (needed to do frozen for day 5 PGD and PGS testing due to genetic condition). First round got a disappointing four eggs of which only one made to blast. Going in I had an AFC of 9 so looking back I wish he would have suggested we wait a month for better odds.

+ Read more

Age

32

Treated

2016

Success with this Doc

No

Race

Prefer not to answer

Income

$100K - $199K

Occupation

—

Order & Number of Docs Seen

1 Doc Seen

Treatment

2 Egg Freezing

Diagnosis

—

5

How was your experience with Edward Marut?

Very personable and lovely to meet however, he can be very clinical with bad news. I wish there was more opportunities to get to interact with him more but I only had a face to face after two rounds of disappointing egg retrieval.

What one piece of advice would you give a prospective patient of Edward Marut?

Be your own advocate. There are so many patients that things can slip through the cracks. For instance, they forgot to call me for my results on my day 5 embryos. I waiting all day hemming and hawing if I should call to find out but decided to try and be patient and not bother them. Nobody called. By the time I finally caved and called they had closed. Night nurse had no idea what my results were so I had to spend a very nervous night wondering if any made it to day 5.

During treatment, did you feel like you were treated like a number or a human?

Went to both their Highland park location and River North. Their Chicago location had several waiting rooms and you would sit in multiple for each bloodwork and ultrasounds appointment. Morning appointments could take up to an hour. Their Highland park office you were in and out within 20 minutes. On the flip side, the ultrasound techs in Chicago walk you through their process and many times will give you your follicle count at the time you see them (which is SUPER helpful for us worry-warts). I've only actually seen the doctor a handful of times and both egg retrieval have been done by a different doctor on staff that day. Special attention from the doctor does not exist here.

Describe the protocols Edward Marut used in your cycles and their degree of success.

I had two egg retrieval (needed to do frozen for day 5 PGD and PGS testing due to genetic condition). First round got a disappointing four eggs of which only one made to blast. Going in I had an AFC of 9 so looking back I wish he would have suggested we wait a month for better odds. Two months previous I had an AFC of 20 to begin with. Second ER he doubled the follistim and Menopur and we got 15 eggs (4 made it to day 5). All turned out to have PGS/PGD issues. Third round had 20 AFC so we started but eventually follicle count dropped so we cancelled. Will be trying new procedure next time.

Describe your experience with the nursing staff.

My regular nurse was fantastic. There was a fill in nurse as well who was even better. They always called and time and I had no issues with them. My major issue became communication between my testing lab, embryologist and the finance office (person in charge of getting insurance approvals). My first cycle almost got cancelled in the middle of stims because they forgot to get prior approval. My lab almost didn't do PGS testing because someone sent them a note saying we only wanted PGD (especially frustrating because we had so many PGS issues the first batch it was evident that would want that done again). Also, as I explained before, the embryologist forgot to call on the crucial day 5 to tell us if any embryos made it.

Describe your experience with Fertility Centers of Illinois.

Strengths - great statistics, nurses call back very early on in the day with instructions, convent locations,
Weaknesses - due to all those great statistics, they are slammed with patients and you really need to advocate for yourself.

What specific things went wrong at this clinic?

Lost paperwork

Failed to call with results

Failed to order appropriate test

Failed to send your chart to another clinic

Provided conflicting information

Failed to convey critical information

5

Doctor

Edward Marut

Communication

Trustworthiness

Compassion

Explained risks

Adaptability

Frequency seen during appointments

5

Clinic

Fertility Centers of Illinois

Chicago

Nursing

Operations

Scheduling

Billing

Clinic Atmosphere

Educational Resources

– Read less

0

Age

32

Treated

2016

Success with this Doc

No

Treatment

6 IUI

Diagnosis

Unexplained

0

We rarely spoke with Dr. Marut, only if we scheduled a separate consultation with him, and even those were only available twice/week, so it was difficult to get in touch with him...While we understand that unexplained infertility is somewhat common, we'd still like to know what could be causing the issues, what we haven't tested for yet, etc... I would see a story on the news about a new fertility treatment, or read about a new study online, and write it down to ask him about. He (metaphorically) rolled his eyes at me, laughing and acting like I was a crazy infertile lady. Really, I was just trying to ask questions and learn more, and to understand what else was out there for us that could help us figure out why this wasn't happening for us. He made me feel like I couldn't ask questions, or that if I did, my questions were silly.

+ Read more

Age

32

Treated

2016

Success with this Doc

No

Race

European

Income

$100K - $199K

Occupation

—

Order & Number of Docs Seen

1 Doc Seen

Treatment

6 IUI

Diagnosis

Unexplained

0

How was your experience with Edward Marut?

During every consultation we had, Dr. Marut made us feel like it was our turn to have a baby next - that we were RIGHT there. Some people maybe want to feel that way, but for us, we needed him to set realistic expectations. So 7 IUIs later, we still aren't pregnant (unexplained infertility), and we're frustrated and looking for second opinions. While we understand that unexplained infertility is somewhat common, we'd still like to know what could be causing the issues, what we haven't tested for yet, etc.

What one piece of advice would you give a prospective patient of Edward Marut?

Don't let him make you feel stupid. I would see a story on the news about a new fertility treatment, or read about a new study online, and write it down to ask him about. He (metaphorically) rolled his eyes at me, laughing and acting like I was a crazy infertile lady. Really, I was just trying to ask questions and learn more, and to understand what else was out there for us that could help us figure out why this wasn't happening for us. He made me feel like I couldn't ask questions, or that if I did, my questions were silly.

During treatment, did you feel like you were treated like a number or a human?

We rarely spoke with Dr. Marut, only if we scheduled a separate consultation with him, and even those were only available twice/week, so it was difficult to get in touch with him.

Describe the protocols Edward Marut used in your cycles and their degree of success.

One round of Letrezole with timed intercourse, followed by 2 rounds of Letrezole with IUI. When those failed to work, we moved to Follistim injectables with IUI.

Describe your experience with your nurse.

Dr. Marut's nurses (specifically Lindsay, Jennifer, and Myung) were amazing. They were compassionate, understanding, patient, etc. They answered all of my calls and emails in a timely fashion, and when I had an emergency situation, they remained calm and handled the situation well.

Describe the costs associated with your care under Edward Marut.

We paid for consultations with Dr. Marut (usually around $125) and medications ($180 per cycle). Otherwise, everything was covered by insurance.

He [Dr. Edward Marut] was very candid and answered all my questions when we met. I wanted detailed reasons of why and he patiently explained them in terms I could understand. I like things laid out and not sugar coated. He was able to provide this with me and I always left our meetings with positive thoughts....Dr Marut was straightforward and always answered all of my questions in it meetings. He explained everything thoroughly.

He was very candid and answered all my questions when we met. I wanted detailed reasons of why and he patiently explained them in terms I could understand. I like things laid out and not sugar coated. He was able to provide this with me and I always left our meetings with positive thoughts.

What one piece of advice would you give a prospective patient of Edward Marut?

Take notes, ask questions. Always remember you are your best advocate.

During treatment, did you feel like you were treated like a number or a human?

All the staff is very kind and caring. They see a lot of patients. The admin/scheduler person knew me by name. Dr Marut was straightforward and always answered all of my questions in it meetings. He explained everything thoroughly.

Describe the protocols Edward Marut used in your cycles and their degree of success.

I went through 4 IVF cycles. I believe there first was the antagonist. It resulted in a chemical pregnancy. I don't remember the second. There other 2 were Lupron Microflare and Lupron Stop (which finally worked). I always needed more than average days off stims, and the higher dose. I also took baby aspirin for my final and successful cycle. I never had a huge amount of follicles and only ever received 6/time... With only 3/time mature.

Describe your experience with your nurse.

My primary nurse was nice. She sometimes seemed a little overwhelmed or unorganized. I countered this with always being informed and organized myself.
The rest of the staff was always very kind and caring. They see lots of people daily but always made me feel important. Most recognized me and some knew me by name.

Describe your experience with Fertility Centers of Illinois.

It's a big clinic. For some, that may not be the right fit. For me, I knew many others who had success with them. And I figured because they see so many patients, they might have more "out of the box" ideas that they've tried with others which worked. They have many doctors, and are open in some form every day of the year - because your IVF cycle won't pause based on the holidays or a doctor's schedule. They could always accommodate me, any day I needed.

Describe your experience with your monitoring appointments.

It's busy and there are lots of patients. There are multiple waiting rooms. But because it's a big clinic, they have a large window to come in for monitoring. It never affected my work schedule.

Describe the costs associated with your care under Edward Marut.

I had insurance so everything was through that. I really met my Max OOP for the year.

What specific things went wrong at this clinic?

Lost paperwork

Provided conflicting information

10

Doctor

Edward Marut

Communication

Trustworthiness

Compassion

Explained risks

Adaptability

Frequency seen during appointments

10

Clinic

Fertility Centers of Illinois

Chicago

Nursing

Operations

Scheduling

Billing

Clinic Atmosphere

Educational Resources

– Read less

0

Age

43

Treated

2014

Success with this Doc

No

Treatment

9 Embryo Freezing, Donor Sperm

Diagnosis

—

0

After my initial consultation and testing, I did not see or speak with Dr. Marut until my cycle had failed. I called and asked to speak with him and was told I needed to speak with a nurse who would relay my questions and call me back. I did not feel my treatment was individualized for me...NEVER did he mention there was a possibility of failure. Nor was it discussed that he would not be present or available to answer questions...

+ Read more

Age

43

Treated

2014

Success with this Doc

No

Race

Ashkenazi Jewish

Income

$100K - $199K

Occupation

—

Order & Number of Docs Seen

2nd of 5 Docs

Treatment

9 Embryo Freezing, Donor Sperm

Diagnosis

—

0

How was your experience with Edward Marut?

I was told Dr. Marut specialized in women over 40. I had done one previous cycle in CA and it was recommended I do one additional cycle. Dr. Marut criticized my Dr., her protocol, the results I achieved - and guaranteed me better results with him. NEVER did he mention there was a possibility of failure. Nor was it discussed that he would not be present or available to answer questions. After my trigger, Dr Marut said I needed a "booster", except one wasn't prescribed. By the time I was able to get the prescription, the clinic said I had lost valuable hours that the medication could have been working. Plus I needed help with the injection, which the clinic said it could only help with if I came during its business hours. Had I had the prescription, I could have - but I didn't have the medication. The following day, the day of my retrieval, I was shocked to meet another Dr. It had never been mentioned to me that Dr. Marut would not be doing my retrieval. The Dr. who did the retrieval barely acknowledged me - I was check on the list of surgeries. When my embryos began to decline, I begged to speak with Dr. Marut and I was told no. I wanted to implant, but I couldn't even reach Dr. Marut to discuss. My embryos all died and I was left devastated. When I met with Dr. Marut again for my post-consult, he basically shrugged and said "try again". I was out of pocket... another cycle wasn't possible at that time. It was an awful experience made more horrible by Dr. Marut and FCI - neither took accountability for the promises and guarantees made.

What one piece of advice would you give a prospective patient of Edward Marut?

Stay on top of him. Don't take no for an answer if you want to speak with him. Ask who will perform your surgery and if you don't like the answer, speak up.

During treatment, did you feel like you were treated like a number or a human?

After my initial consultation and testing, I did not see or speak with Dr. Marut until my cycle had failed. I called and asked to speak with him and was told I needed to speak with a nurse who would relay my questions and call me back. I did not feel my treatment was individualized for me.

Describe the protocols Edward Marut used in your cycles and their degree of success.

I was supposed to be on BCP, but there was a miscommunication and I was not. I was on 450 Gonal F and 150 Menopur, adding in ganirelex toward the end of my cycle. I do not remember my trigger, and I was supposed to take a booster but it was not prescribed.

Describe your experience with your nurse.

My nurse was rude, yelled at me and showed no compassion. I finally began crying one day explaining I was single, did not have a partner, and was alone and could she please be nicer to me.

Describe your experience with Fertility Centers of Illinois.

FCI is a huge fertility machine. It must be successful to grow to its current size. Be your own advocate. Ask and demand answers. The doctors are overworked and fallible - don't blindly trust them.

Describe the costs associated with your care under Edward Marut.

over $10,500 plus medications plus additional costs for consults

What specific things went wrong at this clinic?

Failed to call in prescriptions to pharmacy

Failed to call with results

Lost results

Failed to convey critical information

0

Doctor

Edward Marut

Communication

Trustworthiness

Compassion

Explained risks

Adaptability

Frequency seen during appointments

2

Clinic

Fertility Centers of Illinois

Chicago

Nursing

Operations

Scheduling

Billing

Clinic Atmosphere

Educational Resources

– Read less

3

Age

—

Treated

—

Success with this Doc

No

Treatment

1 Fertility Medications

Diagnosis

PCOS

3

Dr Marut doesn’t exactly explain things clearly at times.... He’s very quick with his appointments, doesn’t explain things very well. I usually leave more confused than when I went in. Bedside manner is very up and down. Muttered a bunch of stuff during an ultrasound and never told me what he said.... Dr Marut would have preferred to go straight to IUI, but we wanted to start slowly.... Dr Marut is having me take Letrozole, ovidrel and endometrin for the cycle. Trying to stimulate egg growth and ovulation

+ Read more

Age

—

Treated

—

Success with this Doc

No

Race

European

Income

—

Occupation

—

Order & Number of Docs Seen

1 Doc Seen

Treatment

1 Fertility Medications

Diagnosis

PCOS

3

How was your experience with Edward Marut?

He’s very quick with his appointments, doesn’t explain things very well. I usually leave more confused than when I went in. Bedside manner is very up and down. Muttered a bunch of stuff during an ultrasound and never told me what he said.

What one piece of advice would you give a prospective patient of Edward Marut?

Ask a lot of questions otherwise you won’t find anything out

During treatment, did you feel like you were treated like a number or a human?

Barely see the doctor at all. He randomly threw out that I have PCOS rather than straight up telling me. Dr Marut doesn’t exactly explain things clearly at times. I understand he has a lot of patients, but I would like to understand what is going on with my body. Hearing back from nurses isn’t always guaranteed either.

Describe the protocols Edward Marut used in your cycles and their degree of success.

Currently we’re trying timed intercourse with fertility medication. It’s what our insurance pays for, so it’s where we’re starting. Dr Marut would have preferred to go straight to IUI, but we wanted to start slowly. I have a history of ectopic pregnancy, so IVF would be ideal. Dr Marut is having me take Letrozole, ovidrel and endometrin for the cycle. Trying to stimulate egg growth and ovulation

Describe your experience with your nurse.

Very pleasant disposition. They have a hard time understanding our insurance at times and scheduling can be a bit of a mess. They’re really great in person, but need some work on the phone and email front.

Describe your experience with Fertility Centers of Illinois.

Staff is super friendly and try to help you the best they can. You may not see the doctor or nurse much, but become great friends with lab tech and ultrasound tech. Dr Marut may be blunt and quick, but when combined with the office staff it’s a positive experience. They do their best to make you comfortable and help you in your journey

Describe the costs associated with your care under Edward Marut.

Luckily all of our procedures have been covered by our insurance so far. We haven’t ventured into the self-pay yet

What specific things went wrong at this clinic?

Lost appointments

3

Doctor

Edward Marut

Communication

Trustworthiness

Compassion

Explained risks

Adaptability

Frequency seen during appointments

6

Clinic

Fertility Centers of Illinois

Highland Park

Nursing

Operations

Scheduling

Billing

Clinic Atmosphere

Educational Resources

– Read less

10

Age

29 - 34

Treated

2011 - 2016

Success with this Doc

Yes

Treatment

2 IUI, 2 IVF

Diagnosis

PCOS

10

He [Dr. Marut] was phenomenal along with his staff. We had setbacks in chemical pregnancy, miscarriage, and high risk twins. He was very cut and dry about what to expect, why things happen, etc. wasn't codling, very analytical and straight forward which is in line with our mentality...

+ Read more

Age

29 - 34

Treated

2011 - 2016

Success with this Doc

Yes

Race

European

Income

$100K - $199K

Occupation

Consultant

Order & Number of Docs Seen

2nd of 2 Docs

Treatment

2 IUI, 2 IVF

Diagnosis

PCOS

10

How was your experience with Edward Marut?

He was phenomenal along with his staff. We had setbacks in chemical pregnancy, miscarriage, and high risk twins. He was very cut and dry about what to expect, why things happen, etc. wasn't codling, very analytical and straight forward which is in line with our mentality.

What one piece of advice would you give a prospective patient of Edward Marut?

He's very good at what he does. Trust in him and be happy you have a chance to do IVF with him. While the process is very emotional, he'll likely give you the best shot. We went into the office as the only ones smiling and keeping it light hearted. I think the staff and him fed off that and treated us like royalty when we were in there. We were on a first name basis with everyone there, get to know the nurses, blood takers, etc. and ask your spouse to go with you as much as they can. We imagine this would be hard to do alone, but we're fortunate each could go to all appointments.

During treatment, did you feel like you were treated like a number or a human?

Office staff and Dr. Marut loved seeing us. They genuinely seemed to like the challenge ahead of us and were excited to help.

Describe your experience with the nursing staff.

Exceptional, first name basis. More bedside manor than Dr., but that was a perfect combo for us.

Describe your experience with Fertility Centers of Illinois.

Upstairs staff was exceptional. Downstairs transfer staff was a notch below. I think there is a little bit more stress in the retrieval and transfer office, thisnits not as light hearted.

Describe the costs associated with your care under Edward Marut.

We hadn't phenomenal insurance so it was less than $1000. $500 storage a year for eggs.

10

Doctor

Edward Marut

Communication

Trustworthiness

Compassion

Explained risks

Adaptability

Frequency seen during appointments

10

Clinic

Fertility Centers of Illinois

Highland Park

Nursing

Operations

Scheduling

Billing

Clinic Atmosphere

Educational Resources

– Read less

0

Age

32 - 34

Treated

2014 - 2016

Success with this Doc

No

Treatment

6 IUI

Diagnosis

Unexplained

0

Nice man [Dr. Edward Marut] but we had no results. We never saw him or heard form him unless we asked for a specific consultation with him. He didn't have much of a sense of urgency, even after each failed attempt (6 failed IUIs)....I like him a lot but I feel like I was more under the care of the, all be it wonderful, nurses rather than the doctor. We didn't spend much time investigating the root cause of my infertility...While I had a good rapport with him and I liked him, we started looking for a second option and a new doctor to closer manage our case.

+ Read more

Age

32 - 34

Treated

2014 - 2016

Success with this Doc

No

Race

European

Income

$100K - $199K

Occupation

Business Executive

Order & Number of Docs Seen

1 Doc Seen

Treatment

6 IUI

Diagnosis

Unexplained

0

How was your experience with Edward Marut?

Nice man but we had no results. We never saw him or heard form him unless we asked for a specific consultation with him. He didn't have much of a sense of urgency, even after each failed attempt (6 failed IUIs). While I had a good rapport with him and I liked him, we started looking for a second option and a new doctor to closer manage our case.

What one piece of advice would you give a prospective patient of Edward Marut?

Push to move faster on the next steps. Be your own advocate.

During treatment, did you feel like you were treated like a number or a human?

I like him a lot but I feel like I was more under the care of the, all be it wonderful, nurses rather than the doctor. We didn't spend much time investigating the root cause of my infertility.

Describe the protocols Edward Marut used in your cycles and their degree of success.

3 unmedicated IUI cycles, 3 medicated cycles. No pregnancies.

Describe your experience with your nurse.

They are great but seemed to have motions to go through with little plan adjustment from the doctor.

Describe your experience with Fertility Centers of Illinois.

Easy to get to, fast, great folks working there.

Describe the costs associated with your care under Edward Marut.

We've spend over $12k at this point

What specific things went wrong at this clinic?

Failed to call in prescriptions to pharmacy

Failed to send your chart to another clinic

0

Doctor

Edward Marut

Communication

Trustworthiness

Compassion

Explained risks

Adaptability

Frequency seen during appointments

1

Clinic

Fertility Centers of Illinois

Highland Park

Nursing

Operations

Scheduling

Billing

Clinic Atmosphere

Educational Resources

– Read less

2

Age

31 - 32

Treated

2013 - 2014

Success with this Doc

No

Treatment

4 IUI, 2 IVF, Surrogacy

Diagnosis

PCOS

2

Dr. Marut is kind and patient during consult meetings. However, his biggest weakness was in not addressing my thin lining problem, despite my bringing it up repeatedly. That was why we ultimately decided to look for another doctor....Donna was flustered, disorganized, and long-winded during phone conversations. I frequently had to correct her on information about my own case and history and care and protocol. I also was once getting my blood drawn in the clinic and she loudly barged in to the room to congratulate another patient on her recent positive pregnancy test, and proceeded to ask her all sorts of questions about her pregnancy and baby plans. I found this insensitive to the rest of us in the room who were still struggling to conceive.

+ Read more

Age

31 - 32

Treated

2013 - 2014

Success with this Doc

No

Race

European

Income

—

Occupation

—

Order & Number of Docs Seen

1st of 3 Docs

Treatment

4 IUI, 2 IVF, Surrogacy

Diagnosis

PCOS

2

How was your experience with Edward Marut?

Dr. Marut is kind and patient during consult meetings. However, his biggest weakness was in not addressing my thin lining problem, despite my bringing it up repeatedly. That was why we ultimately decided to look for another doctor.

What one piece of advice would you give a prospective patient of Edward Marut?

Avoid his nurse, Donna.

Describe your experience with your nurse.

Donna was flustered, disorganized, and long-winded during phone conversations. I frequently had to correct her on information about my own case and history and care and protocol.
I also was once getting my blood drawn in the clinic and she loudly barged in to the room to congratulate another patient on her recent positive pregnancy test, and proceeded to ask her all sorts of questions about her pregnancy and baby plans. I found this insensitive to the rest of us in the room who were still struggling to conceive.

What specific things went wrong at this clinic?

Lost paperwork

2

Doctor

Edward Marut

Communication

Trustworthiness

Compassion

Explained risks

Adaptability

Frequency seen during appointments

8

Clinic

Fertility Centers of Illinois

Chicago

Nursing

Operations

Scheduling

Billing

Clinic Atmosphere

Educational Resources

– Read less

10

Age

37

Treated

2013

Success with this Doc

Yes

Treatment

2 IUI, 5 IVF

Diagnosis

Diminished Ovarian Reserve, Male Factor, PCOS, Poor Egg Quality

10

Dr. Maruts experience shows and he backs all of his choices of care wirh science and experience. He has been kind and compassionate during this journey and was so excited to tell me that I had a PGS normal embryo last round.... We started off with the antoganistic protocol and when my eggs were not getting to day five blasts we switched to the Lupron flare protocol. Resulted in less eggs but better quality.

+ Read more

Age

37

Treated

2013

Success with this Doc

Yes

Race

European

Income

$100K - $199K

Occupation

—

Order & Number of Docs Seen

3rd of 3 Docs

Treatment

2 IUI, 5 IVF

Diagnosis

Diminished Ovarian Reserve, Male Factor, PCOS, Poor Egg Quality

10

How was your experience with Edward Marut?

Dr. Maruts experience shows and he backs all of his choices of care wirh science and experience. He has been kind and compassionate during this journey and was so excited to tell me that I had a PGS normal embryo last round.

What one piece of advice would you give a prospective patient of Edward Marut?

Discuss all of your concerns with the doctor

During treatment, did you feel like you were treated like a number or a human?

Dr Marut is very personable and talks honestly and compassionately.

Describe the protocols Edward Marut used in your cycles and their degree of success.

We started off with the antoganistic protocol and when my eggs were not getting to day five blasts we switched to the Lupron flare protocol. Resulted in less eggs but better quality.

Describe your experience with your nurse.

Excellent team back up dr Marut. They are so knowledgeable and called me back right away.

Describe your experience with Fertility Centers of Illinois.

This is a very large clinic so Ivf retrieval’s can feel like you are a number during retrieval’s. Your doctor is not always the one to retrieve as they have one doctor a day doing it. Your doctor will always try and do the implantation.

Describe the costs associated with your care under Edward Marut.

I have insurance so it was very resonible

10

Doctor

Edward Marut

Communication

Compassion

Explained risks

Adaptability

Frequency seen during appointments

10

Clinic

Fertility Centers of Illinois

Chicago

Nursing

Operations

Scheduling

Billing

Clinic Atmosphere

Educational Resources

– Read less

7

Age

41

Treated

2016

Success with this Doc

2 Eggs Frozen

Treatment

2 Egg Freezing

Diagnosis

—

7

He [Dr. Marut] has a very good bedside manner. He does not give you the impression that he is giving you the run around...I believe that he intended to give me the best outcome possible, even if I had a poor outcome. Took time to reason some of the outcome with me, though could not provide any substantial reason that my outcome was less than desireable...ask questions!...

+ Read more

Age

41

Treated

2016

Success with this Doc

2 Eggs Frozen

Race

East Asian

Income

$100K - $199K

Occupation

—

Order & Number of Docs Seen

2nd of 2 Docs

Treatment

2 Egg Freezing

Diagnosis

—

7

How was your experience with Edward Marut?

I believe that he intended to give me the best outcome possible, even if I had a poor outcome. Took time to reason some of the outcome with me, though could not provide any substantial reason that my outcome was less than desireable.

What one piece of advice would you give a prospective patient of Edward Marut?

ask questions!

During treatment, did you feel like you were treated like a number or a human?

He has a very good bedside manner. He does not give you the impression that he is giving you the run around.

Describe your experience with your nurse.

She called to wish me luck when my treatement was completed

7

Doctor

Edward Marut

Communication

Compassion

Explained risks

Adaptability

Frequency seen during appointments

10

Clinic

Fertility Centers of Illinois

Highland Park

Nursing

Operations

Scheduling

Clinic Atmosphere

Educational Resources

– Read less

4

Age

—

Treated

—

Success with this Doc

No

Treatment

6 IUI

Diagnosis

Anovulation, PCOS

4

Dr. Marut was a very kind and positive Doctor, but we felt his optimism was misleading as we had four unsuccessful IUIs under his care. We would have preferred a more realistic diagnosis as we would have advanced to IVF much earlier in our treatment. He declined a request to participate in a one-to-one conversation with our insurance to expedite our treatment to IVF, so we also did not feel he was a strong advocate...Be very clear about your timeline.

+ Read more

Age

—

Treated

—

Success with this Doc

No

Race

European

Income

$200K - $499K

Occupation

Operations

Order & Number of Docs Seen

1st of 2 Docs

Treatment

6 IUI

Diagnosis

Anovulation, PCOS

4

How was your experience with Edward Marut?

Dr. Marut was a very kind and positive Doctor, but we felt his optimism was misleading as we had four unsuccessful IUIs under his care. We would have preferred a more realistic diagnosis as we would have advanced to IVF much earlier in our treatment. He declined a request to participate in a one-to-one conversation with our insurance to expedite our treatment to IVF, so we also did not feel he was a strong advocate.

What one piece of advice would you give a prospective patient of Edward Marut?

Be very clear about your timeline

During treatment, did you feel like you were treated like a number or a human?

We felt this clinic processed a lot of people, but did not develop a plan that was specific to our issues