All shipping prices are on a FLAT RATE PER ORDERbasisso the more items that are ordered the cheaper the shipping.

All transit times are from the point orders changed to shipped status.

Processing of orders is usually no longer than 2-3 business days from the day the order is placed, although this can be slightly longer during busy times and is subject to stock availability.

If your order is made up of a combination of items they may be delivered separately so you will receive them as soon as possible.

For UK customers wishing to return items please contact us for further details, via the contact form or our Live Chat service.

Non-Mainland UK:

The prices below are just aFLAT RATE PER ORDERso the more items that are ordered the cheaper the shipping.

Please see your country for the shipping options available.

All transit times are from the point orders changed to shipped status. Processing of orders is usually no longer than 1-2 business days from the day the order is placed, although this can be slightly longer during busy times.

If your order is made up of a combination of items they may be delivered separately so you will receive them as soon as possible.

Please note: All orders placed by customers inside the EU (EEA) include all tax and duty payments.

Customers ordering outside of the EU may be liable to pay local tax and duties on receipt of your order, for which London Loves Beauty cannot accept liability. We would advise checking with your local authorities if you are unsure of what these charges could be.

All delivery times are subject to processing, stock availability and external transit delays.

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When purchasing off us we are deemed as an online "Distance" seller which means we have legal obligations to our UK & EU customers under the Consumer Contracts Regulations 2013 and the Electronic Commerce (EC Directive) Regulations 2002.

By law you have Fourteen (14) calendar days to cancel an order and get a refund once you have received your goods, for any reason, excluding any products sold by us that do not have a seal or contain liquid (such as liquid lipsticks) where they have no factory seals to break when opening, these products are not returnable due to hygiene concerns.

Once you have advised us you wish to return an order you have 14 days for the item to reach us, we must then refund you within 14 days of receiving the goods back.

Customers also have 30 days from the date they purchased to claim a refund for a faulty item. If 30 days have gone by since your purchase, unfortunately we cannot offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original factory sealed packaging.

For UK customer returns can be via your own courier method such as Royal Mail etc or using the Collect+ label provided if your return is approved. Please note we shall only refund standard service shipping costs, we do not refund for additional services chosen such as Recorded or Special Delivery.

Should your return be refused upon arrival back with us a charge of £5.00 will be due plus postage costs to return the item to you.

To begin the returns process please go to our returns centre located here

Please do not send your purchase back to the manufacturer.

Refunds (if applicable).Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund/exchange/credit.If you are approved, then your refund/exchange/credit will be processed. Any refunds will be automatically applied to your original payment method/card only, we are unable to refund to a different card, within 7 working days.

Late or missing refunds (if applicable).If you haven’t received a refund within 7 working days, first check your bank account.Then contact your credit card company, it may take some time before your refund is officially posted.Next contact your bank. There is often some processing time before a refund is posted.If you’ve done all of this and you still have not received your refund yet, please contact us by click here

Exchanges (if applicable).We only replace items if they are defective or damaged.

Return Shipping Costs

You will be responsible for paying for your own shipping costs for returning none faulty items. Shipping costs for none faulty items are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you choose to return items using your own courier method and not using the Collect+ label provided by us (UK customers only), then be sure to obtain a proof of posting in case a return fails to arrive back with us you will have to claim against the shipping courier used to return the item to us.

Returns Policy:

For delivery addresses within the EU all prices includeall import tax & duties. The price at checkout is the final price you pay.

Certain brands and/or products may ship from USA directly to you on a personal importation basis, but we guarantee there will be no additional charges such as import taxes / VAT to pay should this be the case.

For non-EU delivery addresses we advise checking with your local customs authority as any tax and duties payable are your responsibility.

Require any products by a brand that we do not stock or have we missed a product from this brand?