Main duties & responsibilities: – Fulfil the operations of the Food & Beverage outlets, according to the Company policies, high standards and procedures; – Monitor all aspects of the customers’ experience, from the restaurant layout before they arrive to the experience they receive during the service. Act to enhance a flawless service and anticipate Guests’ needs; – Establish and maintain good relationships with all Guests and handle requests and enquiries; – Coordinate and monitor Commis de Rang assigned to him/her; – Contribute to the achievement of the economic targets of the outlet.

Competencies required – Effective communication: communicate clearly and in an appropriate manner (both verbally and non-verbally) that positively impacts on their role, the business and Belmond. Use and interpret non-verbal behaviours to enhance understanding. – Emotional intelligence: demonstrate sensitivity to the needs and emotions of guests and colleagues and adjust his/her style to them. Manage own emotions in challenging situations. – Collaboration: be able and willing to work as a team player. Share information and skills and actively seek and provide feedback. – Drive results: provide genuine and consistent high levels of service by anticipating and exceeding expectations of guests and colleagues. Demonstrate a can-do attitude. Demonstrate a sense of urgency and take ownership of own tasks and responsibilities. – Adaptability: identify when a different approach is needed and offer solutions. Try and adopt new ways of doing things. Understand and demonstrate thinking before acting. – Global perspective: treat each other with respect and inclusiveness regardless of position, level or background.

Experience required: – Fluent in English and Italian – Previous work experience in a luxury restaurant – Passion for service and ambition to grow professionally