The quality and volume of both dinner and breakfast were truly satisfying, and I was truly satisfied with the sign. It was wonderful to be able to respond flexibly, such as welcoming you to Gora Station, which is a little further away.

Thank you for having a very comfortable time.
The room is big enough for 2 people, and thank you for the delicious food in the spacious room open-air bath.
The sightseeing spot was near from the inn and it was very good.
It was a very good memory. I also want to use it if I have the opportunity.

The hot spring was very nice, but the service and food were not satisfactory for the price. I know you're busy, but some of the dishes were cold, and how to put out the dishes and cooking instructions was nice. This was the first time that there was no pick-up or drop-off, and no one came out no matter how many times I wanted to check out.
I stay at various inns, but I didn't think it was a relaxing inn.

We had a very nice time with great customer service and delicious rice. The dashi was delicious and all the rice was delicious. The sashimi was also wonderful. Three things were a little disappointing. The point where the tempura was cold, the place where the humidifying tank of the air purifier was full of mold (because of this, the water supply light was red even if water was put into the tank and it could not be humidified), and the nightwear was wool. A bally point. Other than that, I was very satisfied. I would like to ask you again, so please check the above three points. Thank you very much.

Room, meal, bath and service were all perfect and impressed.
Also, because there was room available, thank you for ranking up.
It is a great trip and I would like to bother you again.
I'm really thankful to you.

We were very refreshed with luxury facilities and bath, delicious dinner and breakfast. In addition, the staff at the ryokan also provided hospitality with a smile and a detailed mind, so we had a good time where we couldn't find a cocoon.

Thank you very much for the employees. The transfer was very helpful. On the way back, I sent you to Sculptural Forest Station, but the mountain climbing railway immediately stopped moving to the bus stop because of the fallen trees, took the bus as it was, and arrived at Hakone Yumoto Station safely. Thanks to the quick response, I was not tired, it was a fun trip. The surprise cake was also a great success !! Thank you very much.

I was looking at the HP and was very concerned about the hotel, so I decided to stay for a while,
I think it would be nice if there were too many disappointing things and a lot was piled up and I should go honestly.
The most shocking thing is that when you call the front desk to contact the complaint "I want to put a complaint, but who should I talk to?" When I finished talking about the events that I had been through, I was told by the front side that "It's late at night, so please take a rest," and I was told to turn off the phone quickly at the moment the talk was over. I came to the ranks. I was so surprised that I thought it was really a luxury inn, and I was too frustrated because of this and I could not spend the night slowly. I thought what I would be staying for.
It was late at night when I made a phone call for a complaint, but it was in the morning and it was thankful that the person in charge of breakfast was able to respond politely, thank you for following nice.
Though the impression in total is the best in the room, the food and the atmosphere, I think it is wasteful.
I have stayed in various high-class ryokans and hotels until now, but I did not get the cooperation of the staff so far and I was the first in a hotel that was not well cleaned. It has been a very sad and sad trip because I have never stayed in this place so far. . .

The rooms are beautiful and the baths are very satisfying. We recommend that the rooms have an open-air bath in the early morning. I am moved by the song of morning sun and birds.
Because the surroundings are quiet, I wonder if the sound of the next room is anxious, I might have felt overwhelmed because I went alone. The food is the best. However, there may be a lack of information such as the service in the hall that is placed in the room.
It seems that there are people from overseas as well, so it is good to have a newspaper or a TV section later, as it may be in English near the TV.
There is no hope other than that.

At one time I was canceled due to physical circumstances, but in that case, I was able to respond flexibly and I received warm words again. In addition, at the time of the use again, we not only had pleasant customer service immediately after arrival, but had you upgrade to another room that was vacant on the day. The dinner and breakfast were very delicious and my partner was very happy. Thank you very much.

It was a very nice hotel.
Due to work, the arrival time has changed just before
Come to pick me up at the station,
We reached the hotel smoothly.
Room, dinner, breakfast, all expected
I had a very nice time.
The staff also talks kindly,
It was a nice hotel.
Thank you very much.

The food was excellent at dinner and breakfast. Although the amount may be a little small, it was great satisfaction.
Whether there are few people, there are some doubts about customer service. In this class of facilities, it is normal for the clerk to rush as soon as the car is put in the parking lot, but it was not. I was kept waiting for 10 minutes without being served tea after being guided to the seat at breakfast. Unfortunately the meal itself was very delicious.

Thank you for serving warmly for 2 days 1 night !! Moth
We used an anniversary plan, but at that time the clerk sang brightly. In addition, I had a lot of other relaxing stories, kindly provided me with recommendations for Hakone, etc., and I was able to spend a really relaxing time.
The food is delicious, and I felt that if I felt the five senses, I would say this.
I wanted to come back again.
I'm really thankful to you! Moth

I was able to relax in a nice room.
The food was very delicious, and the fluffy soup was a memorable taste.
The staff at the passing pass smiled in the lobby smiling and felt that it was a very refreshing lodging.
Thank you very much.

It was a very kind and nice response. The view from the mountain to see while soaking in the source in the large bathtub provided in the room is also excellent. There is no particular complaint. It was used on a date as a dare request, so if there were some patterns or cute yukatas, I think there would be more atmosphere. It was as you thought.

I will be using this again. I will only tell you what I noticed. ● I felt that it was better to replace the cabinet of the toilet with a clean one. ● Since the point where Wi - Fi is not connected in the room is only minus, I think whether improvement is urgent. ● The TV in the bedroom was a relatively new thing, but the TV of the guests felt that the equipment was a little old. I think that the screen size is good as it is, but it would be better if the equipment was changed. I think that I would like to ask again when it is a snow scene.

The bathroom of the room and the dish was also the best. However, the person who was in charge was a newcomer, I misunderstood the time of breakfast, I was awakened by repeatedly hitting the door of the room more than 1 hour earlier, slowly with repeated mistakes that the dryer was broken I have spoiled my travels. Although manager and facility facilities were very good, it is regrettable and it can not be helped. I pay about 40000 yen per person and this service can not be honest.

I stayed overnight, but I have consistently experienced a very satisfying accommodation from pick-up to off-screen visit. Especially, regarding the meal which is the biggest selling of the inn, I was satisfied with both quality and quantity as I mentioned other people, I thought that I would like to ask again.

It was a really nice accommodation. Talk about the taste of the meal! It was over the amount. Nakai also was very cute. But there was no bell at breakfast, there was only lotion in amenity that we had to go to the front desk to call and there was only emulsion that entered cheap pack. If it is a luxury inn, it would be better if there is a sense of quality in the amenity a little more. However, bathing is the best. The bed is also comfortable. Nakai is cute (lol) It was a very nice accommodation. I will come again (ᵕᴗᵕ)

It was an inn that you wanted to visit forever, so I was looking forward to it. I was impressed by everything from customer service to cuisine, rooms, baths. I would like to spend time with special people on special occasions. I definitely want to stay again. Thank you very much.

It was almost my main petit trip, but for dinner and breakfast the dishes were delicious and there was a volume and it was wonderful. Especially the dinner was really tasty, the arrangement was also beautiful and the tasty sake was able to drink. The bath was beautiful and it felt comfortable. The correspondence of the people of the staff was also pleasant! I also want to repeat. Thank you very much!

thank you for helping me. Because weather was bad and it was just after the consecutive holidays, we visited with four people but we were able to spend relaxedly using 2 rooms. One of the men responded and it was a very good response, but I was worried that the others would not come. The bath of the room was nice, but thought that it would be nice to have a big bath.

Thank you very much for the other day. Thank you very much for dealing with such a wonderful god. Dinner The breakfast and the dish were also very nice and tasty. There are lots of inns in Hakone, but it was really nice to pick a bowl. It became very nice memories. Thank you very much.

Thank you for all the help you have given me. I was amazed at the wonderfulness of the cuisine, as I understood the meaning attached to the name "cooking lodge". It was the first time for me to stay in this room, which is good for my grade, sanitation, cleanliness of the room, and my husband, who had been together for 18 years. I promised "I will come by them next year again" (laugh) and I definitely want to stay 2 nights. Okay. It is not the same as Yuan-san from now on, so I would like you to keep the unique style of Yuan-an! ! Thank you very much! !

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· When using this service, Login is required with an auID. Additionally, in accordance with the privacy policy provided by the company, to which the user is in agreement, the company will manage the users personal information as stipulated.

· When registering with your auID, KDDI will provide the customer information of the auID user to the service provider, Loco Partners Inc.

· By registering with an auID the user name, email address, date of birth, gender, postal code, address, and phone number linked with the auID will be populated in their respective fields on the registration screen. Registration with the service provider, Loco Partners Inc., can be completed with, or without, editing this information gathered by registering with an auID at the user’s discretion.

· The company will share the following information of the members who register their Relux member ID using the auID by KDDI CORPORATION (hereinafter referred to as "KDDI") with their respective KDDI service (Telecommunications service, Content service, au electric, au Life Insurance, au damage insurance, au Loans, etc., hereafter referred to collectively as "KDDI"):