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One of the most exciting times in any entrepreneur’s business life is when they successfully penetrate new markets. Of course, “new markets” can mean a different segment, a different industry, a different geographic region, etc. But, whatever the focus, the key to success is applying discipline — but, where to begin?

To answer this question, for BusinessCast podcast episode #119 — Penetrating New Markets — Robert and I sat down with Tony Lourakis, CEO of Markham-based, Complete Innovations. Tony shares his insights about how, in under nine years, he has successfully taken an innovative niche business into new markets. At the same time, Complete Innovations has earned accolades such as being named in the Profit Hot 50 and the Profit 100.