lucy's complaint against Europcar

lucy king

05/05/2015

Shocking customer service and ridiculous charges for damage!

Complaint against
Europcar

I am writing with reference to car hire booking reference 1006651950. My partner Michael Harkess and I rented a Nissan Micra from your Corfu branch between 01/04/15-06/05/14. Upon picking the car up, there were a number of unfixed scratches. During our trip to Corfu, the car sustained some minor scratches to the right hand side due to overhanging and unavoidable gorse bushes. We accepted that we would probably lose some of our deposit to this, but when we returned to the depot, we were informed that the charges would total 492 euros, our full deposit and the same charge we would have received if we had been in a major accident and written the car off.

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