Pitiful Customer Service! I visited this dealership and talked to Paul. After hearing all the details of his financial hardships and how he has his car financed in someone else's name, he finally decided to discuss my prospects for

Pitiful Customer Service! I visited this dealership and talked to Paul. After hearing all the details of his financial hardships and how he has his car financed in someone else's name, he finally decided to discuss my prospects for

This a huge dealership with hundreds of cars. It's so big you might want to drive around in your vehicle and do some shopping. I bought a new Wrangler here and they beat the next closest dealer by 400 bucks. Everything went very smoothly so I guess thats as good as it gets.

This a huge dealership with hundreds of cars. It's so big you might want to drive around in your vehicle and do some shopping. I bought a new Wrangler here and they beat the next closest dealer by 400 bucks. Everything went very smoothly so I guess thats as good as it gets.

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Valkyre Le FemmeOct 19.

While looking for a new Grand Caravan on the internet I came across this place. The first thing that I noticed was the prices they advertised. They are several hundred less than the other Dodge dealers for the exact same Mainstreet van.

While looking for a new Grand Caravan on the internet I came across this place. The first thing that I noticed was the prices they advertised. They are several hundred less than the other Dodge dealers for the exact same Mainstreet van.

Shady Dealings - part I: I found an ad for a used Wrangler in great condition on craigslist and it turned out to be Royal Gate. Went in and met with Dale T. and we worked on a price and agreed to one. All along I told him I had my own financing at 6%. When we started to fill out the paperwork, they tried to sneak in paperwork for another loan at 8+%. This was no mistake, and I was furious enough to leave. Dale called and left an apology on my voicemail a few hours later. I did not accept, but wanted the Jeep enough to go back in the morning. Shady Dealings - part II: I financed an additional $2,000 to pay for the sales tax and buy some larger wheels/tires. The dealer agreed to return the extra $2,000 in the form of a check, and I cleared this with my bank. We finished the paperwork and I went on my way. When I looked at it the next day, I saw that they wrote on the title application that I paid the price + the extra $2,000 for the Jeep, which meant I would have to pay sales tax on an extra two grand, which amounts to $200 here is Missouri. I called the dealer and Dale told me they'd take care of it. They never called me back. Dale stopped taking my phone calls. The manager took my first phone call, but stopped after I explained what happened. I went so far as to have the loan officer at the bank call them and they absolutely refused to change it. To this day, I'm not sure why they wouldn't do this. It didn't change the bottom line for them, and my only guess is it made their sales figures look better. I thought about small claims court, and even wrote the state attorney general but never acutally sent it. I just had too much going on in my life. I can get over $200, but I would caution anyone about this dealer. They're probably no more unscrupulous than the average car dealership, but just bear that in mind. Oh, for what it's worth, they send me a birthday card yearly suggesting that I celebrate by buying a new car from them. Maybe I should send them a card suggesting they give me the $200 they cost me.

Shady Dealings - part I: I found an ad for a used Wrangler in great condition on craigslist and it turned out to be Royal Gate. Went in and met with Dale T. and we worked on a price and agreed to one. All along I told him I had my own financing at 6%. When we started to fill out the paperwork, they tried to sneak in paperwork for another loan at 8+%. This was no mistake, and I was furious enough to leave. Dale called and left an apology on my voicemail a few hours later. I did not accept, but wanted the Jeep enough to go back in the morning. Shady Dealings - part II: I financed an additional $2,000 to pay for the sales tax and buy some larger wheels/tires. The dealer agreed to return the extra $2,000 in the form of a check, and I cleared this with my bank. We finished the paperwork and I went on my way. When I looked at it the next day, I saw that they wrote on the title application that I paid the price + the extra $2,000 for the Jeep, which meant I would have to pay sales tax on an extra two grand, which amounts to $200 here is Missouri. I called the dealer and Dale told me they'd take care of it. They never called me back. Dale stopped taking my phone calls. The manager took my first phone call, but stopped after I explained what happened. I went so far as to have the loan officer at the bank call them and they absolutely refused to change it. To this day, I'm not sure why they wouldn't do this. It didn't change the bottom line for them, and my only guess is it made their sales figures look better. I thought about small claims court, and even wrote the state attorney general but never acutally sent it. I just had too much going on in my life. I can get over $200, but I would caution anyone about this dealer. They're probably no more unscrupulous than the average car dealership, but just bear that in mind. Oh, for what it's worth, they send me a birthday card yearly suggesting that I celebrate by buying a new car from them. Maybe I should send them a card suggesting they give me the $200 they cost me.

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0 out of 2 people found this review helpful.

Business Response:

We don't Have a "Dale T" at Royal Gate Dodge of Columbia and we never did. Did you buy your Jeep at the Ellisville location?

I had a good experience at this dealership through their internet department. They had the lowest advertised price on the internet for a new Patriot 4x4 and had several to choose from just like their ad stated. Ask for Ralph Bradford and save yourself time and trouble.

I had a good experience at this dealership through their internet department. They had the lowest advertised price on the internet for a new Patriot 4x4 and had several to choose from just like their ad stated. Ask for Ralph Bradford and save yourself time and trouble.

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1 out of 1 people found this review helpful.

by Cyber Jinn at CitysearchNov 10.

They have more than 400 cars to look at and golf carts to get around in. Ralph, their internet guy made us a great deal on the CERTIFIED car we bought. Why would anyone buy a Dodge Jeep or Chrysler thats not CERTIFIED when you have the option of doing so? You get the remainder of a 6 year 80,000 mile warranty FREE! Call this guy-618-946-1344

They have more than 400 cars to look at and golf carts to get around in. Ralph, their internet guy made us a great deal on the CERTIFIED car we bought. Why would anyone buy a Dodge Jeep or Chrysler thats not CERTIFIED when you have the option of doing so? You get the remainder of a 6 year 80,000 mile warranty FREE! Call this guy-618-946-1344

This place is awesome. They sell Certified used cars with warranties to 80 thousand miles.Huge inventory and golf carts to get around in. Much bigger with a wider selection than the other Dodge Jeep dealers in the area, most of which won't certify their used cars. Why buy a car that isn't certified when you have a choice? I called their internet guy at 618-946-1344

This place is awesome. They sell Certified used cars with warranties to 80 thousand miles.Huge inventory and golf carts to get around in. Much bigger with a wider selection than the other Dodge Jeep dealers in the area, most of which won't certify their used cars. Why buy a car that isn't certified when you have a choice? I called their internet guy at 618-946-1344

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2 out of 2 people found this review helpful.

Business Response:

Yes, we do have an awesome Internet Department and more than 80% of the cars we sell are because of our digital presence.

Oh My Gosh - I don't know how this place stays in business. I guess our salesman didn't take us seriously that we were looking to buy a dually, 4-door, 4-wheel drive Dodge Ram... He wasn't interested in helping us find the one we wanted because they didn't have our "perfect" vehicle on their lot. We went home and found what we wanted on-line and drove to Pacific, MO (to Don Flier Motors) the next day to buy the truck we wanted. A few days later the salesman from Metro/Royal Gate called to see if we were still looking. Told him "No, we already bought something" His loss. Not ours.

Oh My Gosh - I don't know how this place stays in business. I guess our salesman didn't take us seriously that we were looking to buy a dually, 4-door, 4-wheel drive Dodge Ram... He wasn't interested in helping us find the one we wanted because they didn't have our "perfect" vehicle on their lot. We went home and found what we wanted on-line and drove to Pacific, MO (to Don Flier Motors) the next day to buy the truck we wanted. A few days later the salesman from Metro/Royal Gate called to see if we were still looking. Told him "No, we already bought something" His loss. Not ours.

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0 out of 3 people found this review helpful.

Business Response:

Metro and Royal Gate are 2 different companies. You tried to buy from Metro which has since been sold to Royal Gate.

We were in the market for buying a new car so we decided to check out Metro Chrysler Center in columbia. The staff was very friendly and they were very helpful. They had an excellent selection of not only new cars but also used cars. We were very impressed with this dealership.

We were in the market for buying a new car so we decided to check out Metro Chrysler Center in columbia. The staff was very friendly and they were very helpful. They had an excellent selection of not only new cars but also used cars. We were very impressed with this dealership.

I bought a van with seven thousand miles on it a few years ago from Royal Gate Automotive Group. The vehicle is excellent and I still use it. However, the service I received since my purchase has been unreliable. I went in to have the oil

1

Thomas L
June 18, 20152Royal Gate Chrysler Dodge Jeep RAM of Columbia

Fair

★★☆☆☆

I bought a van with seven thousand miles on it a few years ago from Royal Gate Automotive Group. The vehicle is excellent and I still use it. However, the service I received since my purchase has been unreliable. I went in to have the oil

My husband and I have had a great experience with Royal Gate Dodge Chrysler Jeep of Columbia. We purchased a 2013 Town & Country and a 2013 Dodge Dart from them. Recently, they changed the oil, checked the filters, and did maintenance

2

Linda M
June 05, 20155Royal Gate Chrysler Dodge Jeep RAM of Columbia

Great Experience.

★★★★★

My husband and I have had a great experience with Royal Gate Dodge Chrysler Jeep of Columbia. We purchased a 2013 Town & Country and a 2013 Dodge Dart from them. Recently, they changed the oil, checked the filters, and did maintenance

I've had Royal Gate Dodge Chrysler Jeep of Columbia work on trucks for me, I've bought a truck from them, my son has bought a truck from them, and they've always helped me out. They do the utmost care, quickly, and I'm usually in and out.

I've had Royal Gate Dodge Chrysler Jeep of Columbia work on trucks for me, I've bought a truck from them, my son has bought a truck from them, and they've always helped me out. They do the utmost care, quickly, and I'm usually in and out.

My experience with Royal Gate Dodge Chrysler Jeep of Columbia is mixed. I've had good service in the past, but my recent experience wasn't that great. I didn't feel the service person took care of me. When discussing the rental car, he

1

Larry B
April 22, 20153Royal Gate Chrysler Dodge Jeep RAM of Columbia

Mixed Experience.

★★★☆☆

My experience with Royal Gate Dodge Chrysler Jeep of Columbia is mixed. I've had good service in the past, but my recent experience wasn't that great. I didn't feel the service person took care of me. When discussing the rental car, he

I was very pleased with Royal Gate Automotive Group. One of my headlights went out, and they fixed it and added accessories to it. They told me exactly what they were going to do and did it in a reasonable amount of time. I appreciated

I was very pleased with Royal Gate Automotive Group. One of my headlights went out, and they fixed it and added accessories to it. They told me exactly what they were going to do and did it in a reasonable amount of time. I appreciated

had a crazy electrical issue on my 2015 Wrangler. Made an appointment and took it in at the time prescribed was taken care of immediately, diagnosed with in an hour, parts were ordered immediately, and the problem was rectified within the

had a crazy electrical issue on my 2015 Wrangler. Made an appointment and took it in at the time prescribed was taken care of immediately, diagnosed with in an hour, parts were ordered immediately, and the problem was rectified within the

We got a 2014 Jeep from Royal Gate Dodge Chrysler last year. We traded our Jeep 2011 to make a good trade with them, but boy was it complicated! At first we thought it was a scam with the way they promoted their deals. But I decided to go

We got a 2014 Jeep from Royal Gate Dodge Chrysler last year. We traded our Jeep 2011 to make a good trade with them, but boy was it complicated! At first we thought it was a scam with the way they promoted their deals. But I decided to go

We have been going to Royal Gate Automotive Group since 1976, and for good reason. They always do what they're supposed to do, and they never have you waiting too long -- even if you come in without an appointment. They also have a great

We have been going to Royal Gate Automotive Group since 1976, and for good reason. They always do what they're supposed to do, and they never have you waiting too long -- even if you come in without an appointment. They also have a great

Royal Gate Automotive Group provides excellent service. They respond to questions instantly, and if you need an appointment they're right there to take are of you. You never have to wait; you can pull right in and have them take care of

Royal Gate Automotive Group provides excellent service. They respond to questions instantly, and if you need an appointment they're right there to take are of you. You never have to wait; you can pull right in and have them take care of

I have dealt with Royal Gate Dodge Chrysler Jeep of Columbia several times and the experience has been good.
I have purchased two cars from them, and the workers there are friendly and down to earth; it's a very family oriented environment

2

William A
January 16, 20155Royal Gate Chrysler Dodge Jeep RAM of Columbia

Always Faithful!

★★★★★

I have dealt with Royal Gate Dodge Chrysler Jeep of Columbia several times and the experience has been good.
I have purchased two cars from them, and the workers there are friendly and down to earth; it's a very family oriented environment

I have gone to Royal Gate Dodge Chrylser Jeep of Columbia many times and have never had any problems with them. Right now they're doing maintenance on my car, and I've bought at least three other cars from them. I love that they're so

I have gone to Royal Gate Dodge Chrylser Jeep of Columbia many times and have never had any problems with them. Right now they're doing maintenance on my car, and I've bought at least three other cars from them. I love that they're so

We purchased a vehicle from Royal Gate Dodge Chrysler Jeep. The personnel had a great attitude. They treated us well, and they made me feel welcome. They are caring and friendly. We live in Missouri, and we traveled to Illinois to purchase

We purchased a vehicle from Royal Gate Dodge Chrysler Jeep. The personnel had a great attitude. They treated us well, and they made me feel welcome. They are caring and friendly. We live in Missouri, and we traveled to Illinois to purchase

I couldn't have asked for a better car buying experience from Royal Gate Dodge Chrysler Jeep. Our salesman went above and beyond to make us feel comfortable and answered each one of our questions thoroughly. He was experienced,

2

Kent A
May 12, 20145Royal Gate Chrysler Dodge Jeep RAM of Columbia

Very helpful!

★★★★★

I couldn't have asked for a better car buying experience from Royal Gate Dodge Chrysler Jeep. Our salesman went above and beyond to make us feel comfortable and answered each one of our questions thoroughly. He was experienced,

I am a happy Jeep Wrangler buyer. Thanks to Royal Gate Dodge Chrysler Jeep, I had a stress-free experience finding a new vehicle for my family. My experience with them was really good. The salesperson that I talked to was very helpful,

I am a happy Jeep Wrangler buyer. Thanks to Royal Gate Dodge Chrysler Jeep, I had a stress-free experience finding a new vehicle for my family. My experience with them was really good. The salesperson that I talked to was very helpful,

We had a great experience at Royal Gate Dodge Chrysler Jeep. The salesperson was really easy to talk to and we never felt pressured to buy anything. She was very knowledgeable and informed us about everything we needed to know about all of

2

Richard G
May 07, 20145Royal Gate Chrysler Dodge Jeep RAM of Columbia

Helpful and pleasant staff

★★★★★

We had a great experience at Royal Gate Dodge Chrysler Jeep. The salesperson was really easy to talk to and we never felt pressured to buy anything. She was very knowledgeable and informed us about everything we needed to know about all of

I've always had a good experience with Royal Gate Dodge Chrysler Jeep of Columbia! I started going there after I bought my car from them, and they take care of the oil and any maintenance. I've gone a couple of times.

One time, the phones

2

Roy P
April 29, 20145Royal Gate Chrysler Dodge Jeep RAM of Columbia

They're great!

★★★★★

I've always had a good experience with Royal Gate Dodge Chrysler Jeep of Columbia! I started going there after I bought my car from them, and they take care of the oil and any maintenance. I've gone a couple of times.

Our experiences with Royal Gate have been okay. The service manager is not really that helpful when it came to us telling them about the issues we've had with them. We've been using them on and off for the past two years and there have

Our experiences with Royal Gate have been okay. The service manager is not really that helpful when it came to us telling them about the issues we've had with them. We've been using them on and off for the past two years and there have

I bought my car from Royal Gate Dodge Chrysler Jeep of Columbia. My oil light was going on intermittently and I took it in to them to take a look. They told me that somebody would look at it right away and three hours later nobody had

1

Paul J
April 24, 20143Royal Gate Chrysler Dodge Jeep RAM of Columbia

The service is not great!

★★★☆☆

I bought my car from Royal Gate Dodge Chrysler Jeep of Columbia. My oil light was going on intermittently and I took it in to them to take a look. They told me that somebody would look at it right away and three hours later nobody had

Chad at Royal Gate Dodge Chrysler Jeep of Columbia was great. However, I am not satisfied for other reasons. We made the offer $500 less than the asking price and the contract was written with the asking price. They told us to just go

Chad at Royal Gate Dodge Chrysler Jeep of Columbia was great. However, I am not satisfied for other reasons. We made the offer $500 less than the asking price and the contract was written with the asking price. They told us to just go

I will never go to Royal Gate Dodge Chrysler Jeep of Columbia again. I have nothing good to say about them. For starters, when I first purchased a vehicle from them, they gave me a damaged truck. The second time I purchased a vehicle from

I will never go to Royal Gate Dodge Chrysler Jeep of Columbia again. I have nothing good to say about them. For starters, when I first purchased a vehicle from them, they gave me a damaged truck. The second time I purchased a vehicle from

I had an alright experience with Royal Gate Dodge Chrysler Jeep. I had a specific model that I wanted and I was able to purchase it from them for a good price. They were very patient, honest, and forthright during the whole process. The

I had an alright experience with Royal Gate Dodge Chrysler Jeep. I had a specific model that I wanted and I was able to purchase it from them for a good price. They were very patient, honest, and forthright during the whole process. The

My experience in working with Royal Gate Dodge Chrysler Jeep of Columbia was great. These guys did everything they could do to fix the issue on my car, and when I couldn't continue to make the trips to them to figure out the issue, they

2

Al S
April 01, 20145Royal Gate Chrysler Dodge Jeep RAM of Columbia

Straight-forward, Professional & Personable car dealership with excellent service

★★★★★

My experience in working with Royal Gate Dodge Chrysler Jeep of Columbia was great. These guys did everything they could do to fix the issue on my car, and when I couldn't continue to make the trips to them to figure out the issue, they

Royal Gate sold me a car and got me a decent deal on it. Everything turned out great. Their customer service was a lot better than most car dealerships. They seemed as if they really cared and didn't just beat around the bush.

Royal Gate sold me a car and got me a decent deal on it. Everything turned out great. Their customer service was a lot better than most car dealerships. They seemed as if they really cared and didn't just beat around the bush.

Royal Gate Dodge Chrysler Jeep of Columbia is really good! I went by myself without my husband. They explained everything so clearly to me and answered all of my questions. The sales person was very friendly and got me a good rate. We are

Royal Gate Dodge Chrysler Jeep of Columbia is really good! I went by myself without my husband. They explained everything so clearly to me and answered all of my questions. The sales person was very friendly and got me a good rate. We are

Royal Gate Dodge Chrysler Jeep is easily the best car dealership that I've been to. They worked so well with me within my budget and were able to find the vehicle that I was looking for. They were also able to maintain good communication

Royal Gate Dodge Chrysler Jeep is easily the best car dealership that I've been to. They worked so well with me within my budget and were able to find the vehicle that I was looking for. They were also able to maintain good communication

Royal Gate Dodge Chrysler Jeep of Columbia took care of my wife's Jeep. I called and set up an appointment, which was very easy to do, and she took it in. They were very polite and very willing to help. They took care of the problem. It

Royal Gate Dodge Chrysler Jeep of Columbia took care of my wife's Jeep. I called and set up an appointment, which was very easy to do, and she took it in. They were very polite and very willing to help. They took care of the problem. It

I bought two cars from Royal Gate of Columbia. I was going to buy another from them, but I had a really bad experience and will never go back for another purchase. One time, I took my exceptionally clean car to their service department. I

I bought two cars from Royal Gate of Columbia. I was going to buy another from them, but I had a really bad experience and will never go back for another purchase. One time, I took my exceptionally clean car to their service department. I

We bought several of our cars at Royal Gate Dodge Chrysler Jeep of Columbia. It has been good so far, and we will continue to use their services as long as we have those cars. The service managers are all very friendly.

We bought several of our cars at Royal Gate Dodge Chrysler Jeep of Columbia. It has been good so far, and we will continue to use their services as long as we have those cars. The service managers are all very friendly.

Royal Gate Dodge Chrysler Jeep of Columbia did a maintenance check on my car. They were able to find problems that another place hadn't been able to find. That made me feel good about them. My husband thinks that they may try to do more

Royal Gate Dodge Chrysler Jeep of Columbia did a maintenance check on my car. They were able to find problems that another place hadn't been able to find. That made me feel good about them. My husband thinks that they may try to do more

I bought my car from Royal Gate Dodge Chrysler Jeep of Columbia and go back there for service because of the warranty they provided. When I went in to have an oil change and tire rotation this last time, the woman advising me told me that

I bought my car from Royal Gate Dodge Chrysler Jeep of Columbia and go back there for service because of the warranty they provided. When I went in to have an oil change and tire rotation this last time, the woman advising me told me that

My appointment with Royal Gate Dodge Chrysler Jeep of Columbia was at 7. I got there around 6:50 and saw there were two guys standing out there with their trucks in front of the two garages, so I didn't pull up. I just parked in the

My appointment with Royal Gate Dodge Chrysler Jeep of Columbia was at 7. I got there around 6:50 and saw there were two guys standing out there with their trucks in front of the two garages, so I didn't pull up. I just parked in the

How could Royal Gate Dodge Chrysler Jeep of Columbia improve? Well, they could stop tearing up my car, stop breaking parts off my car, and do the job right the first time. Every time I brought the car in, it had to be returned to the shop

0

Paul M
July 25, 20131Royal Gate Chrysler Dodge Jeep RAM of Columbia

Messed up repairs every single time. Going somewhere else.

★☆☆☆☆

How could Royal Gate Dodge Chrysler Jeep of Columbia improve? Well, they could stop tearing up my car, stop breaking parts off my car, and do the job right the first time. Every time I brought the car in, it had to be returned to the shop

Royal Gate Dodge Chrysler Jeep of Columbia recently did an oil change for me, a tire rotation, and put a coating on a replacement windshield. All that was fine. It didn't take them that long and they did a very good job.

Royal Gate Dodge Chrysler Jeep of Columbia recently did an oil change for me, a tire rotation, and put a coating on a replacement windshield. All that was fine. It didn't take them that long and they did a very good job.

I was going to buy a used vehicle from them, and I found one, but I didn't buy it right then and there. I went home, called them up later, and they told me it was still on the lot and they would hold it. I get there, and they had sold the

1

Jeff B
May 02, 20133Royal Gate Chrysler Dodge Jeep RAM of Columbia

Positive experiences in the past, but not the most recent one.

★★★☆☆

I was going to buy a used vehicle from them, and I found one, but I didn't buy it right then and there. I went home, called them up later, and they told me it was still on the lot and they would hold it. I get there, and they had sold the

I wanted nothing more than to give Royal Gate an excellent rating. I love my car... but I was completely shocked and disappointed with with the quality of service I got from the staff during/after purchasing my car. I live in St Louis and

0

Bryan H
April 26, 20131Royal Gate Chrysler Dodge Jeep RAM of Columbia

Nightmare of an Ordeal

★☆☆☆☆

I wanted nothing more than to give Royal Gate an excellent rating. I love my car... but I was completely shocked and disappointed with with the quality of service I got from the staff during/after purchasing my car. I live in St Louis and