Rooms

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Reviews

Traveller rating

Excellent

Good

Okay

Mediocre

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6

19

9

0

0

Time of year

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Jun-Aug

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Traveller type

Families

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+

Okay

Sep 2019

5.8

Stuff could not speak English and I had trouble to understand their meaning

Good

Aug 2019

7.1

The location is great, near to everything you are looking for. The rooms are clean and comfortable.

But, the breakfast is worst. The staff do not speak English at al and use translator on their phone to communicate. The elevator is in another entrance not in the lobby and no AC on that entrance. Wifi is a public WIFI which is called AWIFI and you need to have a local Chinese number to be connected.

Good

Aug 2019

7.5

It is reasonably clean and decent basic breakfast. The staffs are helpful and speaks a little English.

The room size isn’t what was described so booking.com must update the record. The room isn’t soundproof and the room next to me were talking and laughing so loudly till late in the night. There’s only 1 lift serving 13 floors and the lift is a bit slow.

Good

Jul 2019

6.7

Pillow too soft and thin. Location consider quite far from dong men street if walking about 20 mins plus the road was bumpy difficult to walk. Because driving is close to dong men street mostly taxi driver wouldn’t want to send us back and forth so we have to walk and the weather was so hot. Furthermore room doesn’t comes with refrigerator so I can’t keep my food overnight and no cold beverage for summer season. I stayed at second floor and the window view is facing the back of the hotel banner considered no view and dusty. Wanted to request for room changing but the other room they showed us was dark and kind of nasty smell so we ended up staying in the same room . Next its about the breakfast . Not much choices and mostly are Chinese cuisine and they served HOT orange juice lol. Anyhow, the working staff is nice and helpful( they can’t speak English)

Okay

Jul 2019

5.8

it looks lean, but the electronic key card always failedI

I paid with cash everytime but, they never gave me receipt just told me they will give me print out when I check out

Excellent

Jun 2019

10.0

Good service Please

Excellent

Jun 2019

9.6

Lovely hotel with great facilities and location. Absolutely loved the rooms. Great location close to Shenzhen Metro. I shall be back.

Staff don't speak English.

Good

May 2019

7.5

Good service from the counter staff

Do not know how to adjust the central air conditioning.

Good

Nov 2018

7.5

Easy check in and check out (but you'd better speak some Chinese), not too far from the metro station (about 10 minutes walk), rooms are spacious enough for the price, clean, and the place is not loud. breakfast is good and diverse.

Would have loved some coffee for breakfast.

Okay

Jan 2018

5.0

Staff attitude. Didn't mention to me clearly on the total amount needed to pay for the entire stay. Locked me and my friend out of our room on the second night, reason given was because we only paid for one night instead of two!

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About

Overview

With a stay at Insail Hotels (Luohu Dongmen Shenzhen), you'll be centrally located in Shenzhen, within a 5-minute drive of Dongmen Pedestrian Street and Huaqiangbei. Featured amenities include a business center, dry cleaning/laundry services, and a 24-hour front desk. Free self parking is available onsite.

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