Conflict happens. Everyone approaches conflict differently but usually in the way that makes them feel most comfortable. For some, this may be direct confrontation, but for others, it may be avoidance. Having the skills to resolve intense and stressful opposing opinions is one of the biggest challenges in today's business world and its vital to success. This program uncovers results-focused strategies to help prevent, minimize and resolve conflict in the workplace, helping to work more collaboratively with both internal and external customers, to achieve successful outcomes and strive for enhanced relationships.

Cost:

$25.00 - AWWA Member

$30.00 - Non-Member

Includes continental breakfast

About the Speaker - Tracy Butz:

Tracy Butz is an inspiring speaker, captivating author and successful owner of her business, Think Impact Solutions. She is known for delivering results-focused solutions to further engage employees, energize workplace culture and empower high performance. Tracy has more than 20 years of experience actively engaging both large- and small-size audiences, from a wide range of industries, including the US Army, Motorola, Shopko, US Bank, National Association for Mutual Insurance Companies (NAMIC), and Subway, just to name a few.