Help / FAQ

Frequently Asked Questions.

Basics

Go to www.snafflz.com. You can either sign up by filling in your details and setting a password on the Signup page or you can sign up directly with your Facebook account.
Alternatively install the Snafflz iOS app on your iPad or iPhone. Fill in your details on the Signup screen and set a password or sign in with your Facebook account.

Thanks to the system's flexibility Snafflz streamlines all types of events: A practical all-in-one solution handling the compiling of guestlists, invitations and event registration. You can also easily check-in your guest and print name tags with the same app. Snafflz is frequently used for:

1 "guest-credit" stands for 1 person on the guest list. If your event has 800 attendees you need 800 guest credits.
Each guest check-in counts for 1 check-in-credit. The check-in of the same person counts '0'.
Keeping an eye on your "email-credits" is important if you use Snafflz to send emails such as e-invitations. Each email counts for 1 email-credit.

Your actual status of "guest-credits" and "check-in-credits" are displayed at the top of the web page or mobile screen. For more information about credit allowance and feature plans please click here: Pricing Plans.

Once you have signed up you are the main user who owns all permissions. It is possible to add several team members to your main account. The number of contributors you are allowed to add depends on your pricing plan.

Snafflz does not focus on selling tickets at the moment nor does it take any commission of tickets sold. However you can add a concession price for each guest and collect the fee directly at the entrance when you check-in your guests.

The Snafflz web service is running in all common browsers having the latest version installed.We recommend mobile app users to install iOS10 for better performance and to avoid printing and synchronization issues. Older devices running on iOS9 like iPad mini (1st generation), iPad (2nd/3rd generation) and iPhone 4S are not recommended.

Just tap on the check-mark in guestlist view or swipe a guest name from right to left. The check-mark of a guest turns orange if the check-in was successful. The same way you can check-in your guests' companions.

Snafflz enables you to scan QR code and bar code. The QR reader is embedded in the Snafflz iPad/iPhone app.
It is possible to read the following codes:
QR/Code 128/Code 39/Code93/UPC-E/EAN13/EAN8/PDF417/Aztec/Interleaved 2of5/ITF14/DataMatrix.

If a guest brings people who are not registered for the event you can easily add them as anonymous companions of the main guest. It is possible to edit the guest's companion details (name, company etc) and check them in separately.

Pre-registered guests are displayed on your guest list, indicating to whom they belong. They can be checked-in like main guests.

Snafflz is a cloud-based web service. In order to save and sync your data you need to have internet/Wi-Fi connectivity. All the computers and devices you use at the event and all of their data are synced automatically in real-time. If you use the Snafflz web app on laptop or desktop, just refresh the browser for updated info.

Yes. If the network connection is suddenly interrupted, the Snafflz mobile app switches to offline mode until the signal comes back on. In this mode, the app is still fully functional but the devices will not sync until the network signal comes back. All guest data is stored locally on your devices.

Note: It is important that a) your devices go online at some point to retrieve data and that b) your devices go online in order to sync up the latest changes with the cloud.

Guest List and Check-in

Just click on the "Import" button on the top right in the "Guest List View" on your web app.
To upload names from an Excel spreadsheet just select "Bulk Uploader" and have your names on the Snafflz guest list. For a smooth upload please use the Snafflz template only.

Click on the “Filter” button to filter guests by invitation status, latest batch of name additions or guests added since a specific date. It is also possible to organise your imported contacts with the guest name doubles option.

Tick the checkbox "VIP email notifications" in the "Guest List View" in the web app. Snafflz sends an email to the user's email address to inform about a VIP's arrival. It is not possible to send a VIP arrival alert email to other email addresses besides the above mentioned user email address.
Only available for subscribers and Pro 1500 users.

Switch on the VIP notification functionality in your Snafflz mobile app. You find the switch in the sidebar menu.
You can enable VIP arrival alerts for each iPhone/iPad used. Snafflz automatically sends a push notification as soon as a marked VIP has been checked-in via Snafflz. Each user can disable and enable the notifications anytime. There are no limits regarding the number of devices used or notifications sent.
It is not possible to send VIP arrival notifications through SMS.
Only available for subscribers and Pro 1500 users.

Press "Download CSV" or "Print" in the "Guest List View" of the Snafflz web app. The CSV file includes all guest data: name, company, email address, check-in data, the info gathered via your custom data fields, VIP attribute, etc.
The data grids you see on screen are the ones that will be printed. In the "Data Fields" window you can set which data fields should be visible.

Registration Page

The Snafflz web app provides a convenient interface to create and customize your registration page.
Press "Create new registration page". This opens up a new registration view with some of the fields already filled out for you.

One of the most important things about event registrations is the deadline. Once the deadline is reached the event registration page is closed for further registrations. After the deadline the Snafflz system automatically feeds the successful registrants (hence an allowed number of guests) into your event guest list.

In order not to exceed your final guestlist's size go to the "Registrations" tab in your Snafflz web app and set the field "No. of RSVPs (including guests)" to the desired amount.
This still permits an unlimited number of RSVPs coming in in order to capture as much data as possible during the registration period. However, when the registration deadline is reached only the allowed number of names will be automatically added to your guest list. This works on a first-come-first-served basis (eg. for 100 available spots, only the first 100 names registered will be added to your guest list, receiving a final confirmation email).
Snafflz has also collected the rest of the RSVPs which did not make it onto the guest list. These names are available by "Download RSVPs".
Of course you can manually amend your guest list any time.

Click the "Choose Questions" button to customize the registration form. In the popup window you can select the fields visible on your registration page. You can also set which ones should be mandatory. If you would like to collect the same information from a guest's companion tick "Enable questions for companions".

If you tick "Set registration private" in the "Registrations" tab and set a password, the registration page will require the user to enter this password on the registration page. This way you can ensure only the right people register for your event.

The default sender email address is the email address of the user who created the event. If you would like to change it just fill the new email address in the field "Change sender email" in the "Registrations" tab and click "Verify". For security reasons a verification email is sent to this new email address. Follow the instructions to complete the process.

When a person registers for your event Snafflz will send out an automatic confirmation email to this person. This email confirms the successful registration but is not the final confirmation ensuring access to the event.
For Pro 1500 and subscription plan customers, this confirmation email can be disabled.

Click the "Move off list" buttons in the "Registration" tab in the Snafflz web app. Blocked RSVPs are not on the guest list but can be downloaded. This feature is only available while the registration is running.

You can upload JPG, GIF or PNG files. If the image is larger than 600 x 900 pixels, it will be resized and converted. File size limit is 1 MB. If your upload does not work, try a smaller picture.
The image will be displayed on the top left of the registration page.

If you are satisfied with your registration page you can publish it by clicking "Create registration page". If you wish to do some changes after, just update the settings in the "Registrations" tab and click "Save".

RSVP and Invitations

The Snafflz e-invitation feature provides the easiest way to invite your guests and have their RSVPs synced in the guest list. It goes with all the info you need to share about the event (name, date, time, venue, image) and allow guests to reply within the invitation. All confirmations go straight to the guest list, so it is always updated.

The email recipients can 'RSVP' or 'Decline' directly in the email. The current state of the invitations is shown in the invitation status in the "Guest List View", in the "Guest Details View" and in the "Invitations" tab on the tablet.

Yes. It is possible to use our default email invitation template and customize the design of the message body easily with our rich text editor. You are able to insert many variables (e.g. the QR code, any guest data field, ...), upload an image, add HTML code if you already have your own templates and much more.

When you upload an image, it’s nice to see it well displayed in the actual email your guests will receive. To ensure this, please follow these guidelines:
• Templates are designed for a maximum width of 600 pixels in width. Snafflz will automatically size your images to fit into this limit, so it is recommended to upload correctly and avoid compression;
• Resolution should be 72dpi;
• Formats can be JPEG or PNG;
• Web images should be saved with the RGB color profile or mode;
• Snafflz recommends keeping size files less than 1MB. Larger files load slowly in your guest’s mailboxes;
• Avoid adding too many images in the template. This can lead to messages landing in SPAM folders.

Yes. The sender name and email address can be changed for each message template. The sender email can be specified in the invitation editor window and is saved to a message template (upon verification).
By default, your messages are sent from your user account email or your set global sender email address.

Yes. Press the grey round "Email statistics" button in guest list view to download statistics about sent, not sent, clicked and spam report emails.
This feature is not available for Free Taster, Light and Pro 500 plans.

Snafflz allows you to create and publish a landing page that can be linked to your e-invitations. The RSVP button in the email links to that landing page and guests can enter additional information (i.e. companions). All information added by them is reflected in the guestlist instantly.

A landing page is a registration page. If the user clicks on the RSVP button, he will be redirected to the page. The name and email data of your guests are already pre-filled in the registration form. Any other information you would like to add can be set in the "choose questions" window of the "Registrations" tab.

Security and Permissions

Only you own your data. Once you delete an event or name, all relevant data is deleted from our system. We guarantee the highest privacy standards, including SSL data encryption (the same as used for electronic banking).

Your invoice is attached to our email payment confirmation message and can be viewed on the "invoices" page on the web app. Address and VAT number can be changed within 30 days on our website. If you purchased an iOS inapp plan, you receive a payment confirmation and receipt by Apple iTunes.

Most of the time, payments fail because the information you entered doesn't match the information your card issuer has about you. Please make sure that your credit card information is correct.
A full list of error codes and their descriptions, as reported by the banks authorizing the transactions, can be found on the PayPal website.

1 guest list with 100 guests is free of charge ("Free Taster" trial plan).
The "Light" and "Pro" edition enables you to have 2 guest list events at the same time.
The "Premium" and "Diamond" edition holders can create unlimited guest lists.

We are experienced in complex guest list requirements and we are sure we can find an easy solution tailored to your needs.
We are proud to be trusted partners for thousands of event professionals worldwide and always happy to help. Do not hesitate to contact us: support@snafflz.com

Just upgrade from "Light" / "Pro 500" / "Pro 1500" to any other higher "Pro" plan and subscription plan.
From "Premium 300" / "Premium 600" / "Diamond" you can upgrade to any higher subscription plan.

As soon as the upgrade is active, the plan restrictions get updated with the new upgrade. This includes the "Guest Credits", "Check-in Credits", "Email Credits", "Contributor Allowance" etc.
Already used up credits are reset to '0' at the time the new upgrade gets active.
Any top up plans are lost when upgrading to a subscription plan.

Any pay-per-use plan ("Pro 500", "Pro 1500") including any topup purchase will expire after 60 days of purchase.
Subcription plans do not expire until the recurring payment profile gets cancelled. After cancellation you can use Snafflz until the subscription period ends.

If you purchased a subscription plan via PayPal, please go to your PayPal account and cancel your recurring payment profile. You will receive an email confirmation by PayPal and you will not get charged again.
If you purchased a subscription plan via credit card, please let us know by email ( support@snafflz.com ) and we'll cancel for you free of charge.

Troubleshoot

Your data will not get lost. Snafflz generates automatic backups of your data.
In the unlikely event that your mobile app logged out with unsynced changes, your data is still stored on your mobile device and we can retrieve it. Please contact us at support@snafflz.com

No worries. If the network connection is suddenly interrupted Snafflz automatically switches to offline mode until the signal comes back on. In offline mode, the app is still fully functional but the devices will not sync until the network signal comes back.
It is important that your devices go online at some point to retrieve data and sync up the latest changes with the cloud.

It is possible to retrieve and export all your data stored on the device. Just go to the sideboard menu in your iOS app and press "Export guest list".
Important note: Only device data showing up in your guestlist (see the orange “...syncing" status for unsynced data in guestlist view) can be exported and retrieved.

Snafflz is not going to let you down when you are checking in guests. The automatic offline mode makes you invincible. In case you're afraid your devices will run out of battery power, you can always simply print out your Snafflz guestlist for a back-up.