Spur turnaround

Performance

"They brought people from across the silos onto a work group and listened, rather than bringing a prebuilt plan to impose on us… pushed our executives to take action that supported the work group... upended the way the…organization did its work, and did this quietly and efficiently, which was a delight.” - Operating Chief Executive

Redesign direct services and the human resources, technology, maintenance and other activities that support them using Six Sigma, Lean, Breakthrough, and other proven methods.