Site Terms & Conditions

Accessibility

IMRG recognise the importance of providing a website that is accessible to all user groups, including the disabled.

Our pages are validated to current HTML standards and conform to Priority 1 and as many Priority 2 recommendations as possible of the W3C accessibility guidelines. Where possible we have followed guidelines published by accessibility experts and organisations.

Legal Declaration

WEBSITE TERMS OF USE

Introduction

www.imrg.org (the Site) is operated by IMRG Limited (we and us). We are a company registered in England. Our company number is 08487468 and our registered office address is 2 Ching Court, 49 – 53 Monmouth Street, Covent Garden, London, WC2H 9EY. Our VAT registration number is GB 159 6901 71.

Use of the Site is on the terms incorporated below (Terms of Use) which form a legal agreement between you and us and which can only be amended with our consent. By accessing and using the Site you are indicating your acceptance to be bound by these Terms of Use; if you do not agree to these Terms of Use you should stop using the Site. These Terms of Use should be read in conjunction with any details provided on the Site about how the Site operates and the services which are available. You should also read our Privacy Policy.

We reserve the right to change these Terms of Use from time to time without prior notice by changing them on the Site.

These Terms of Use were last updated on 8th May 2013.

Accessing the Site

Unfortunately, whilst we do whatever we can to minimise disruption, we are unable to guarantee the availability or error-free status of the website. Please see the Liability page for more information .

You are responsible for ensuring that your computer system is compatible with, and meets the specifications necessary to use, the Site. We cannot take any responsibility for any virus or other malware you may encounter through our website. You should make sure you use up-to date anti-virus and anti-spyware programmes when browsing the internet.

Access to certain areas of our Site can only be accessed by registered users (including for example areas of our site containing reports available for purchase). You can register by following the prompts on the home page of the Site, and filling in the relevant forms. If you chose to register, you should also read our Privacy Policy, which contains information on how we use any personal information that you provide to us.

Any log in details provided to you when you register with the Site are exclusive to you, are non-transferable, and must be treated as strictly confidential at all times. If you have any concerns regarding your log in details, or become aware of any misuse, you should contact us .

We reserve the right to withdraw, suspend or modify the Site or certain features or parts of the Site at any time. There may also be times when the Site or certain features or parts of the Site become unavailable, whether on a scheduled or unscheduled basis. You agree that we will not be liable to you or to any third party for any withdrawal, modification, unavailability, suspension or discontinuance of the Site or any service available on or through the Site.

Using the Site

Certain features of our Site can only be accessed by registered users (including for example any areas of our site containing reports available for purchase). Please see Accessing the Site for more information .

You must use the Site and the information available from the Site responsibly. No such information may be used for or in connection with any unlawful, immoral or anti-social purpose, or in a manner which is or may be damaging to our name or reputation.

Accuracy of information

This Site may contain reports, updates or other information provided by third parties. We include this information on the Site as it may be of interest to users, and we will use reasonable endeavours to ensure that information on the Site is accurate. However, however material posted on the Site is not intended to amount to advice or reliable authority; we do not represent or warrant that any information is accurate, complete or up-to-date and, to the fullest extent permitted by law, we accept no liability for any loss or damage caused by any reliance placed on such information by you or anyone to whom you communicate such information. Please also see the Liability page for more information .

If you find any inaccurate information on the Site please let us know and we will endeavour to correct it, where we agree, as soon as reasonably practicable.

Intellectual property rights

Please note that the contents of the Site (which may include, for example, photos, articles, guides, industry reports, news or other information) are the property of IMRG Limited and/or its licensors, and are protected by copyright and other laws. Nothing shall give you any rights in or to our (or our licensors’) intellectual property and you may not copy any such material without our prior written permission.

You shall not use, copy, reproduce, modify, publish, transmit, sell or in any way exploit, our name, trade marks, logos or other proprietary marks, or any of the content of the Site, except as provided in these Terms of Use or as otherwise reasonably instructed by us.

Where we advertise its availability, you may download information from the Site. Any such information must be used for your own personal non-commercial use only. You may also be able to purchase reports or other information advertised on our Site by contacting our customer service department.

The rights granted to you under these Terms of Use shall terminate immediately upon your breach of any of these Terms of Use.

Links to this and other websites

We may provide hyperlinks from the Site to other internet sites which are operated by other organisations. We are not responsible for external websites that link to the Site or which are linked from it. Our inclusion of hyperlinks does not imply any endorsement of the material on such sites or any association with their operators.

We reserve the right, at our discretion, to prohibit any link from another internet site to materials or information on the Site. Without prejudice to that right, if you wish to link to the Site, you may only do so on the basis that you link to, but do not replicate, the home page of the Site, and subject to the following conditions:

the link is neither misleading nor deceptive and must fairly indicate the Site as the destination of the link;

you do not remove, distort or otherwise alter the size or appearance of our logo;

you do not create a frame or any other browser or border environment around the Site;

you do not in any way imply that we endorse any products or services other than our own;

you do not misrepresent your relationship with us nor present any other false or misleading information about us; you do not otherwise use any of the trade marks displayed on the Site without our express written permission; you do not link from a website that is not owned by you;

any website from which you link to the Site does not contain any content that is distasteful, offensive or controversial, infringes any intellectual property rights or other rights of any other person or otherwise does not comply with all applicable laws and regulations.]

OR[You may not link from another internet site to any page on the Site, without our prior written consent and subject to your entering into our standard form of website linking licence.]

Our liability

This Site, its content and any services offered through it are provided on an "as is" and "as available" basis. We will carry out our responsibilities in hosting the Site and its content with reasonable skill and care, but although we hope the Site will be of interest to users, we offer no warranties or conditions and accept no liability in relation to the Site or its content, to the fullest extent such liability can be excluded by law.

We accept no responsibility for any use of this Site under your log in details by a third party where you have not maintained the confidentiality of your username or password (please see Accessing the Site [Insert link to section 2 above] for more information).

If you are a consumer and not a business user, we shall not be liable to you for any business losses and shall only be liable for any losses which are reasonably foreseeable at the time any such liability occurs.

If you are a business user, in no event shall we be liable to you for any indirect or consequential loss, loss of profit, revenue, anticipated savings or goodwill howsoever arising from your use of, or inability to use, the Site or information on the Site. Except as provided in these Terms of Use, all terms implied by law are excluded.

We do not exclude any liability in respect of death or personal injury resulting from our negligence or fraud (and any other liability that cannot, under English law, be excluded).

General legal terms

Failure by us to enforce a right does not result in waiver of such right. You may not assign or transfer your rights under these Terms of Use.

If any part of these Terms of Use is found to be unenforceable as a matter of law, all other parts of these Terms of Use shall be unaffected and shall remain in force.

You and we agree that English law applies to these Terms of Use and that any dispute between us regarding the Site or arising out of or in connection with these Terms of Use will only be dealt with by the English courts, unless you are resident in another part of the United Kingdom, in which case the applicable law of that part of the United Kingdom will apply and any dispute will be brought before the courts there.

How to contact us

If you experience problems with the Site or would like to comment on it, please feel free to contact us in any of the following ways:- by email at webmaster@imrg.org- by telephone on 020 7716 5604 between the hours of [09:00 and 17:00]- by writing to us at: 2 Ching Court, 49 – 53 Monmouth Street, Covent Garden, London, WC2H 9EY

Any formal legal notices should be sent to us by email and confirmed by post to the addresses above.

Privacy Policy - IMRG Site

Introduction

IMRG Limited (we and us) are committed to protecting and respecting your privacy.

This policy (together with our website Terms of Use) sets out the basis on which we will process any personal data we collect from you, or that you provide to us. Please read it carefully. If you have any questions please do not hesitate to contact us at webmaster@imrg.org.

For the purpose of the Data Protection Act 1998, IMRG Limited is the data controller of any personal information that you provide to us through this website (www.imrg.org - "the site").

This policy contains the following pages:

a) Information we may collect about you.

b) How we collect, process and store your information.

c) Cookies.

d) Uses made of your information.

e) Direct marketing.

f ) Disclosure of your information.

g) Security of your information.

h) Your rights in relation to your information.

How to contact us

If you have any questions, comments or requests regarding this privacy policy, please feel free to contact us in any of the following ways:- by email at webmaster@imrg.org- by telephone on +44 (0)20 7716 5604 between the hours of [09.00 and 17.00]- by writing to us at:

2 Ching Court49 – 53 Monmouth StreetCovent GardenLondonWC2H 9EY

Updates

We reserve the right to change this privacy policy from time to time by changing it on the site. This privacy policy was last updated on 24th August 2011.

Information we may collect from you

We may collect and process the following data about you that you submit:

a) information that you provide when becoming a registered user (including, for example, your name, address, telephone number and email address)

b) information provided when filling in forms or boxes on the site, for example at the time of requesting or subscribing to any service

c) information that you contribute to the site including, for example, information posted or submitted to the site as a registered user

d) information from surveys that we use for research purposes, if you choose to respond to them

e) communications you send to us, for example to report a problem with or submit a comment regarding the site

f) if you sign up to become a member or purchase a report through the IMRG website, in order to set up the payment we may redirect you to one of our trusted secure payments partners:

Payment can also be made by direct payment to IMRG by bank transfer or cheque. We do not store financial information after a payment has been processed, unless the customer authorises us to do so for a fixed length of time.

We may also collect and process information about you that you may not actively submit, for example details of your visits to the site (including, but not limited to, traffic data, location data and the resources that you access). We may do this using cookies or other technology.

Cookies

IMRG use cookies across our websites to improve their performance and enhance your user experience. IMRG have created this policy to explain how we do this.

What are cookies?Cookies are small text files which a website may put on your computer or mobile device when you first visit a site or page. The cookie will help the website to recognise your device the next time you visit.

Cookies serve many functions, for example, they can help us to remember your username and preferences, analyse how well our website is performing and allow us to send you content that we believe will be most relevant to you.

Cookies may contain personal information, such as logging your username when logging in to the IMRG site.

What sort of cookies does IMRG use?

1.Essential cookiesSome cookies are essential for the operation of our website and allow us to identify IMRG members, so we can ensure they can access the member-only pages. If a member opts to disable these cookies, the member will not be able to access all of the content that a membership entitles them to. By accepting the use of login functionality, you must agree to the setting of specific cookies which allow these areas to function

2.Performance CookiesWe utilise other cookies to analyse how visitors use our websites and to monitor website performance. This allows us to provide a high quality experience by customising our offering and quickly identifying and fixing any issues that arise. From tracking the most popular pages to finding out why some pages are receiving error messages, we use these cookies to highlight articles or site services that we think will be of interest to you based on your usage of the website.

3.Functionality CookiesFunctionality cookies allow us to remember your preferences. Cookies save you the trouble of typing in your username every time you access the site, and recall your preferences, such as which sections of the website you want to see when you log in.

IMRG also use third party cookies such as Google Analytics to help us monitor our website traffic. These third party cookies may help us with market research, revenue tracking, improving site functionality and monitoring compliance with our terms and conditions and copyright policy. For example, surveys or comparisons may be added by third parties as added functionality. We will endeavour to ensure full disclosure of any cookies from third party websites.

Can visitors block cookies?When you accessed our site, you should have seen an overlay which explained that by continuing to access our site, you are consenting to our use of cookies. You can choose to disable cookies.

Please remember that if you do choose to disable cookies, you may find that certain sections of our website do not work properly.

More InformationFor more detail on our cookie policy and the cookies we use, please click here.

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The UK's Online Retail Association

For more than 20 years, IMRG has been the voice for the online retail industry in the UK.