Problem Solving For Clients In English - Practical Example - The English Training Company

Problem Solving For Clients In English – Practical Example

My Top Tips – Problem Solving For Clients In English

Problem solving for clients in English and working in teams in English.

​In companies more people are working in international teams and virtual teams. So being able to problem solve for clients in English is a useful skill to develop.

​Some client problems just keep coming back in different forms, so how can we get to the root of the problem?

​One quick technique for problem solving for clients in English is by the founder of Toyota Sakichi Toyoda, who invented the ‘5 Whys technique’. It is a simple and powerful way of quickly uncovering the root of a problem.

​How to use it? Start at the end result, for example your client is unhappy, and then work backwards towards the root cause of the problem, continually asking: “Why?” until the root cause of the problem becomes apparent.

​Ask simple, clear and direct questions to get the best results. If the problem is complex use another technique.

​Example:1. Why is our client, DITECH, unhappy? = Because we did not deliver our services on time. 2. Why were we unable to meet the agreed-upon timeline or schedule for delivery?= The job took much longer than we thought it would.3. Why did it take so much longer?= Because we underestimated the complexity of the job.4. Why did we underestimate the complexity of the job?= Because we made a quick estimate of the time needed to complete it, and did not list the individual stages needed to complete the project.5. Why didn’t we do this?= Because we were running behind on other projects. We clearly need to review our time estimation and specification procedures.