Shipping & Returns

Shipping:

All orders are shipped out from the San Jose, California region. Orders will normally be processed and shipped out within 1-2 business days. Shipping estimates are provided by the service carrier and may not ultimately reflect actual shipping speeds. Shipping estimates do not include processing time. Shipment tracking will be emailed to the customer after the items are packaged and ready to go for USA customers. A shipping notification or shipping tracking will be emailed to International customers upon shipment depending on the chosen shipment method. Please allow 24-48 hours for the tracking code to update.

Shipping speeds are not guaranteed by the USPS.

Please do not ask questions in the order comments, support questions should be emailed to support@illuminationsupply.com

Cancellation Policy

As Customer orders may be processed the same day they are received, we cannot guarantee that a viable order cancellation period exists. If we are advised by the Customer of their intention to cancel a current order, AND if said order has not been processed and shipped at that time, we will gladly accept and process a refund in full via the original payment method.

If Customer notifies the Company of a wish to cancel an order that has already been processed and shipped, the cancellation request will be considered if the order is returned to the Company, with all items unused, unopened, and in their original condition. Return shipping will be the responsibility of the Customer. Upon receipt of the order and confirmed through visual inspection that all items meet the above-described criteria, a refund less shipping charge will be refunded via the original payment method.