All Item(s) purchased online (International orders) can be returned by submitting a Return Request via the online store, within 30 days from the receipt date. Please refer to the Step by Step Guide for Returns via Online Store to process your return. If you have opted for guest checkout, please contact us at customers@charleskeith.com with the email subject: Return Request – Your Order Number.

I have yet to receive my package, what should I do?

If you did not receive your package after the expected delivery date, kindly track your order to check on the shipment. Alternatively, you may do so by entering the tracking number indicated in the shipment confirmation email into the online tracking system of the designated courier company. If you have opted for guest checkout, you may track your order via the online tracking system of the designated courier company. Please contact us at customers@charleskeith.com for further assistance.

Can I amend my order?

No, we are unable to amend an order once it has been placed. This includes changing the size/colour of item(s), removing or adding item(s), changing the billing or shipping addresses, and payment mode or delivery mode.

The item I want is out of stock, what do I do now?

If you wish to be notified when your favourite item is back in stock, you can do so by clicking on the “NOTIFY ME WHEN BACK IN STOCK” button located at the product detail page. You will be notified when the item you have requested to be notified for stock availability is back in stock.

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