Freightquote, inc. Complaint - Wow, where to begin with Freightquote?

LENEXA, KANSAS -- Like I said, where to begin? Freightquote is a two-fer: both incompetent in doing their job and utterly useless in service follow-up. I engaged them to send a container of used clothing to Kenya. They offered a marginally lower rate than their competitors. (When will we ever learn?) They didn't provide the necessary documentation for the Kenya authorities (you know, all countries, including the US, have requirements for things like, fumigation? (Meaning no bugs.), I paid $3,100 in penalties as a result. But it gets better. The container, which Freightquote assured me during numerous phone calls in early December would arrive in mid-December 2010, sat in Durban, South Africa for over a month. My customs broker in Kenya pleaded for information, and I in turn pleaded with Freightquote. Nothing. Phone calls were unreturned, e-mails were unanswered. The container finally arrived on Jan. 24, and I sent Freightquote an e-mail asking once and for all what their explanation was for this mess. Three guesses on their response. Anybody who uses these people before thoroughly checking them out on sites like this is likely to be very sorry.