Maintenance Support

Flexibility is at the heart of everything we do at Switchnet, and our support services are no different. Our engineers are highly trained specialists with on-going refresher updates to ensure that our technical abilities are always ready to face any challenge.

Our support offerings are available on an ad-hoc or annual contract basis, providing a wide variety of support levels from standard business hours through to full 24 x 7. Our off-the-shelf levels of contract are designed to meet the general requirements of most, but we know that not everyone fits the same mould so we can tailor our service to you.

TAC-Base

Standard support level

Business hours e-mail support (restrictions apply)

12 Month Return to Base Warranty

No guaranteed response time

TAC-Silver

Business hours telephone & e-mail support

Remote configuration support *

Unlimited e-mail support

Next Business Day advanced replacement (RMA Pending)

TAC-Gold

Business hours telephone & e-mail support

Remote configuration support *

Engineering response within 8 hours (generally classed as Next Business Day)