Press

Excellent services for optimized production efficiency in the long term

16.10.2013

– KraussMaffei presents its new ‚Service & Solutions’ service program for Injection Molding Machinery and Reaction Process Machinery customers
– Appearance at K 2013 trade show under the motto „Trendgineering“

(Munich / Düsseldorf, October 16, 2013) To optimize the production process with machines from the Injection Molding Machinery and Reaction Process Machinery segments over their entire service life cycle, the service experts at KraussMaffei will be launching the new 'Service & Solutions' service program at the K 2013. Optimized production efficiency enables customers to secure their investment.

Comprehensive services in four phases

No matter whether it's machines and systems from the KraussMaffei Injection Molding Machinery or Reaction Process Machinery segment – customers always prefer a product which offers maximum productivity and reliability. Markus Bauer, Head of Service Injection Molding Machinery for the KraussMaffei brand, explains the new program thus: “With 'Service & Solutions', we have restructured KraussMaffei's service offering according to current customer requirements and optimized its content.” Herbert Adolf, his colleague from Reaction Process Machinery, adds: “To advise and support our customers professionally and in the best possible way throughout the entire service life cycle of their machines, we have divided our service offering into four phases: startup, utilization, optimization, and phase-out.

Startup - for a perfect start, the basis for successful utilization

Utilization - to ensure maximum availability of the machine during production

Optimization - because high-performance systems are the key to higher production efficiency

Phase out - to modernize machines which are reliable, but getting a little old

Optimized packages of services tailored to requirements

To meet current customer requirements as best possible, the service experts at KraussMaffei have assembled attractive service packages – specifically for Injection Molding Machinery and for Reaction Process Machinery customers. Thanks to this solution-oriented approach, customers maintain their production efficiency and safeguard their investment. “The service packages reflect both our many years of professional expertise and the focus on supporting the customer throughout the entire process – from the first step to the last," says Bauer.

Customers in the Reaction Process Machinery sector too will increase the availability and efficiency of their machines and reduce their costs significantly by making use of the service offering. “Customers benefit from expert advice based on the experience we have amassed over more than 45 years in the polyurethane business. Together we can build a lifelong partnership, which can only be to their advantage,” explains Adolf. Bauer and Adolf emphasize: "With 'Service & Solutions', we preserve the value of the customer's investment and ensure their product delivers optimum performance throughout its entire service life cycle."