Customer Harmonics

Tracking customer loyalty

What it isA revolutionary approach to identify the most effective actions to increase customer loyalty.

How it worksWe gauge both satisfaction and emotional imprint across all moments of truth and measure the attachment to your company as well as the resistance to competitive forces. We use advanced modeling to identify the product and service attributes that drive loyalty and growth.

BenefitsAugments recognized KPIs to better understand and predict customer behavior allowing to improve customer loyalty. The total view of how your customers interact with your sales, service and digital channels, across all business units helps establish stronger connections. Insights allow to prioritize improvement opportunities and guide optimized resource allocation.

Brands are under pressure to develop emotional connections and relationships with consumers and business decision makers. Brands need to respond in-the-moment, to enrich the customer experience – and develop strategies that influence ”moments of truth” throughout individual brand journeys.

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