Printing F.A.Q.s (Frequently Asked Questions)

Most print problems I experience when I'm surfing are the result of temporary
glitches. The first thing I always do is bookmark where I was, reboot my
computer (including shutting down my printer) and then start everything up
again. I then go back in to where I was and try printing again. I've
found that 90% of the time this solves whatever is wrong. Assuming that
doesn't work, try looking through the Questions and Answers below to see if any
apply.

Q. I have a Lexmark printer and some of the images will not print
even though I can see them on the screen. Why is this?

A. I don't know the technical reasons for this but it has to do with
the settings in your printer software. Basically, if you want to print in BLACK and WHITE you need to "tell"
(set) the printer to print only B/W -- if set on automatic it prints a blank page or doesn't print at all, the same procedure has to be done
for COLOR printing, set to color and print. For some reason It does not read automatic setting.
Here is a more technical explanation provided by Lexmark that one of our viewers
shared with us:

"For Windows 2000/XP, to check the print processor, right click on the printer
driver icon and left click on Properties. Choose the Advanced tab. Click the
print processor button. The Lexmark Print Processor is the first choice of print
formats, with the LEMF datatype best for use with Lexmark inkjet printers. Using
RAW or NT EMF is also an excellent test. If this fails, try the WinPrint processor. This is the Windows resident print
processor."

Q. I use NETSCAPE 6 and the templates suddenly won't
print.

A. Netscape 6 did a few things to fix the "problems" in
Netscape 4.7. Unfortunately, the things I did to make the templates print
properly in 4.7 for people who use Large Fonts instead of Normal fonts make the
templates not print in Netscape 6 (I'm not sure whether to laugh or cry at this
point). Anyways, to print templates in Netscape 6, simple right
click on the image and choose VIEW IMAGE.
Print from there.

Q. I use WebTV and am not able to simply "type the L" at
the end of the URL to get the no frames version.

In DLTK's Crafts for Kids, I've provided a separate link for the Web TV
version, so you can just click that. On coloring.ws, though, I've saved
time and webspace (coloring is on a physically smaller server) by only providing
the regular page and asking folks to type the L. The only solution to the
problem in coloring.ws is to write the entire template URL address with an (L
added) and then click GO TO. In other words, you would have to first find the
page they want to print -- type the whole address (the portion after http://www) and enter this plus an "L",
click GO TO and this will take you to the template without a header.

Q. The right side of the picture is getting cut off.
What can I do?

A. The size of the image will vary depending upon your browser.
The margin
size will also vary. Some browsers will allow you to adjust the size of the
margin as well as the header and footer (FILE, PAGE SETUP and FILE, PRINTER
SETUP are the most common places where this is done. Check your on-line help files for more info.
You can always right click
on the image to save it to your hard drive and print from another program.
Note: you cannot adjust the margins in AOL but I believe you can scale down the
image. Try making it 95% of the original size if your printer is having
trouble with them).

Q. I live overseas and use A4 paper. Do you have your projects available for
this size?

A. No but you can right click on the image, save it to your hard disk and open
in another program to scale and print.

Q. When I try to print a page, I only get
part of the page. Do I have to do something special to make the whole page print?

A. See the section below "Freeing Up Memory for Printing."

Q. When I try to print some pages, nothing happens. I don't get an error
message but nothing prints.

A. See the section below "Freeing Up Memory for Printing."

Q. When I try to print a page, I get part of the
page, but then I just get a big black box?

A. See the section below "Freeing Up Memory for Printing."

Q. When I try to print some pages, I
receive the error message "NO PAGES AVAILABLE TO PRINT".

A. Click your RELOAD or REFRESH button and try printing again
or right click on the image, save it to your hard disk and open it in another
program to print.

Freeing Up Memory for Printing

Large images like our pages need a lot of free memory. When your page
doesn't print or only partially prints try freeing up some memory.

Reboot your computer and start again fresh.

To prevent this problem from occurring, in the future reduce the number of
templates you're trying to print at one time (give your printer a chance to
get part way or all the way through the template before moving to the
next).

Be aware that the color templates are larger files than the B&W ones
so you'll need to give the printer extra time to get through those.

On my husband's P3, we've never had this problem, but on my old hand me
down I try to print no more than two things at once.

Still stuck?

Email us and
we'll try to help. Please include any error messages you are getting and
the web browser you are using.