Billing

Managing your billing account

Account administrators can use
AMS Control Panel
to view and print bills, make payments, and check account billing and payment
history. Using AMS, you can add and remove credit cards for automatic billing,
change your renewal period and billing address, and set the account to expire
without renewal. You can also designate additional individuals in
your organization to manage these tasks.

Renewal bills

Renewal bills for hosting services are created 25 days before the end of
your current billing period. The new bill is sent via email to all people
on the account who have the
Administrator or Billing role.

Seven days before the end of your current billing period, we'll attempt to
charge your credit card automatically for the amount due. If the charge is
declined, or if there aren't any credit cards on the account, a payment
reminder is sent to all people on the account who have the
Administrator or Billing role. On the last day of
your current billing period, another
payment attempt is made, and another reminder is sent.

If the renewal bill is still unpaid at the end of your current billing period,
the account expires, and hosting services are automatically suspended.
If this happens, you can unsuspend the account and continue service by making
the renewal payment. You can also extend your account by one week if
you need additional time to arrange payment. (This can only be done once per
billing cycle, and only during the last week before expiry, or the first
week after expiry.)

All billing notices and reminders are sent strictly via email to the people
listed on your account with Administrator or Billing role.
You are responsible for keeping this information up to date, and for ensuring
renewal payments are made on time. We won't phone you or otherwise
contact you about your billing account.

Changing your renewal period

You can choose a different renewal period for your next renewal using
AMS Control Panel.
The change takes effect when the next renewal bill is created for your account.
The current billing period is not affected.

If you have a dedicated server, the renewal period can't be changed;
please contact us via the control panel to request a quote for the new term.

Order bills

A bill is also created when you add a new service, or upgrade an existing service.
Order bills are displayed on-screen and aren't emailed, but they're available
to view and print in the control panel just like renewal bills.

Paying your bill

Payments can be made with credit card, web banking, or
Interac e-Transfer. For dedicated servers or web hosting services only,
payments can also be made by cheque from a Canadian financial institution.

Web banking
If you have a bank account at TD Canada Trust, RBC Royal Bank,
or Bank of Montreal, you can use use your bank's online banking
service to pay your Korax bill. Search for "Korax" or "Korax Inc."
in the list of payees, and use your Korax account number to add Korax as
a payee for bill payments.

Interac e-Transfer
To make a payment via Interac e-Transfer, specify etransfer@korax.net
as the recipient. After the e-Transfer has been sent, sign in to
AMS Control Panel,
click Help, then click "Send a help request" to
notify us of the payment and give us the answer to the e-Transfer security
question. If you have multiple accounts, make sure to select the account
the payment is for.

Payment terms

All Korax services are prepaid. When an account comes up for renewal,
payment for the new billing period must be received in full before the
start date of the new period, in order to continue service into the new
period. Payment for new services or upgrades must be received in full
before the order is processed.