5 Ways to Contact Uber Eats Customer Service Quickly

The Uber Eats app is a great way to get the restaurants you love delivered right to your door, all with the same on-demand convenience and logistics as the regular Uber app. But as magical as food delivery at the press of a button feels, sometimes things don’t go quite as planned.

For instance, you may want to change your order after you place it. Or perhaps your order is delayed. Maybe your order was incorrect. Something is bound to happen occasionally with the volume of orders that Uber Eats processes.

1. Uber Eats App

We’ll start with a method you can take advantage of right within the Uber Eats app.

Uber has a team of live support specialists to help you in real time (or as close to real time as the number of support requests allows). To contact them, all you have to do is open the Uber Eats app, tap on the Profile tab (the one shaped like a person’s head and upper torso), and then tap “HELP.” From there, you’ll be able to get help about a specific issue.

If you’re requesting help about an order that’s in progress, you’ll be able to tap on it. If you need help with a past order, then tap “Past Orders” and select the order you want help with.

The “HELP” tab also has links to edit your “Account and Payment Options,” as well as a “Guide to Uber Eats” for general help on how to use the app.

Note also that if you contact Uber Eats using a phone number or email associated with your Uber Eats account, you may receive follow-up messages within the Uber Eats app.

For convenience of support, it’s hard to beat the Uber Eats app, particularly if you want help with an open order. For more complex issues, however, you may want to use phone support (discussed below).

2. Twitter

If you have a more general question for Uber Eats support, you can contact them on Twitter.

There isn’t a specific Twitter handle for Uber Eats, so you should direct all questions on Twitter to @Uber_Support, the general Uber support Twitter account.

You can also check this account for real-time updates on issues and changes to the app.

3. Email

If you prefer to send a message privately, you can contact Uber Eats support using email. You should send all messages to [email protected].

Be sure to follow security best practices and never send sensitive information such as credit card numbers or passwords through emails; Uber Eats support reps should never ask you for this information.

Note that you may receive follow-up messages to email support questions within the Uber Eats app.

4. Phone

Sometimes you have an issue that requires you to talk to a real person. Maybe the support question is too complicated to explain through text-based communication, or maybe you just prefer to speak to someone on the phone.

Additionally, you can only make certain changes to orders over the phone. For example, if you need to change your order after you’ve placed it, you’ll have to call Uber Eats support.

To speak to Uber Eats support (in the United States), call (800) 253-6882.

Note that you may need to hold briefly, though in our experience you’ll be able to speak to someone pretty quickly. Assuming you’re calling from the phone number associated with your account, you shouldn’t need to verify any additional information except your name and the specifics of your order.

5. Uber Eats Help Page

This last method isn’t a way to contact Uber Eats directly, but it’s a good place to start before you do. After all, many of the questions you might have for Uber Eats customer service already have answers on the Uber Eats Eater Help Page.

There are pages for both eaters and driver partners. We’ll focus on the page for eaters here, but check out this page if you have support questions as a driver.

For info about how to edit your account and payment options, visit this Uber Help page.

The Help With an Order page has two categories of questions: issues with an ongoing order and issues with a past order. Below you’ll find the links to all the specific resources for common issues related to each.

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