When you register and create your account with RazanAlazzouni.com, we’ll securely keep track of your information to ensure a simplified checkout process. You’ll also be able to store all your addresses, manage your email preferences, check your order history.

Can i place an order without registering?

Yes, you can. You can bypass registering by selecting guest checkout in the login page during checkout. You can always call customer service at +966138989319 for order status updates. Registering will give you instant access to more information about your order.

What will you do with my information after i register?

RazanAlazzouni.com does not share your information with any other companies or services. For more information on our privacy policy, click here.

What if i forget my password?

If you forget your password we can email it to you. Click on the “Forgot your password?” link and we’ll email your current password to you. We are unable to give out passwords over the phone or email them to a different email address than the one you used to register.

How do i track my order?

If you are a registered user, login to your account to track your order status. If you are not a registered user with RazanAlazzouni.com, your information is not available online. Please call Customer Service at +966138989319 S-T 9am to 6pm GMT. A representative will happily provide this information to you.

Tracking information may not be available for the first 24 to 48 hours after you receive your shipping confirmation email. If 48 hours have passed and you’re still unable to track your order, please call customer service at +966138989319.

If you ordered several items, to be delivered to the same address, we will make every effort to send all available items together. If we are unable to fulfill your order in one shipment, we will send them to you in separate packages.

When checking on the status of my order i received an “in process” message. what does this mean?

“In Process” means your order is in the early stages of shipping. Changes to your order cannot be made during this time period. You can always call customer service at +966138989319 to make a return or exchange once your order has arrived.

Refunds will be issued in the same form as was utilized for payment. Items need to be returned within 7 calendar days of the invoice date.

Any item returned/exchanged must be in its original condition (unwashed and unworn) with the original price tags intact. For additional information on our return policy, click here.

How do i return unwanted merchandise?

Returns are to be shipped back via the return instructions listed on the Merchandise Return Form. The customer is responsible for all return shipping charges. Returns must include the customer order number and billing name. If you no longer have a copy of your invoice you may use a printed copy of your order email confirmation. If you don’t have your order email confirmation you may request it from Customer Service at +966138989319 or by email to customercare@razanalazzouni.com.

If your item was damaged or a wrong item was shipped, please call Customer Service at +966138989319. A Customer Service Representative will provide you with Return Instructions. You will not be charged for shipping of the replacement items.

Can i return any online purchase to the Razan Alazzouni HQ?

Yes. We will gladly accept your RazanAlazzouni.com return at any as you have a printed or electronic copy of the original sales receipt.

Can i get a refund in a different payment method than used on my original order?

All refunds will be issued in the original form of payment. If you have received an item from Razan Alazzouni as a gift, you can return it in exchange for an online store credit for the current selling price. Please contact Customer Service at +966138989319 or by emailing customercare@razanalazzouni.com

Can i get a price adjustment for an online purchase?

Yes, we offer a one-time price adjustment if a full-priced item is marked down within 7 calendar days of your order date. Call Customer Service at +966138989319 or by emailing customercare@razanalazzouni.com within the 7 calendar day window. The Price Adjustment will be offered in the form of online store credit on this website.

Will you match the price of particular product if i see it marked down elsewhere?

At our discretion, we will match the price of items seen elsewhere at a lesser price if the item is in stock and available to purchase. Documentation must be provided showing the product and the listed price. Simply call +966138989319, or send us an email message at customercare@razanalazzouni.com. We’ll adjust the current selling price to match the documented selling price.

What forms of payment do you accept online?

We accept the following forms of payment at RazanAlazzouni.com:

MasterCard

PayPal

Visa

Razan Alazzouni Online Gift Certificates

How can i search for products quickly at razanalazzouni.com?

Find exactly what you are looking for by entering descriptive Key Words in the Search box in the upper right hand corner of every page.

Where can I find sizing information?

Size charts are located by clicking on the “size chart” link on the product information page.

Can i get styling advice on Razan Alazzouni products?

We have stylists available 11am to 6pm GMT 7 days a week. Our team would love to assist you in additional coordination of your wardrobe. They can also suggest items for special occasions. Please email us at customercare@razanalazzouni.com, or call us at +966138989319.

What careers are available with Razan Alazzouni?

If you are looking for that “perfect fit” career with a company that values your individuality and talents – you have found it. For more information on career opportunities, Please email us at studio@razanalazzouni.com.

Internship opportunities

Our internship program offers students the opportunity to apply the knowledge they have gained in the classroom and see how their studies translate into a professional setting. We offer placement in sales, public relations, and e-commerce, as well as other areas of operations. If interested, please send your resume and cover letter to: Please email us at studio@razanalazzouni.com

I have submitted my resume and have not heard back. what should i do?

Resumes are kept on file for future opportunities.

Can i use copies of the pictures on your website for my own use?

We do not own unlimited use of our photography, so we cannot authorize usage for any reason.

How can i find out more about your company?

Razan Alazzouni is owned and operated by Razan Alazzouni Trading EST. If you have other specific questions, please send an e-mail Please email us at sales@razanalazzouni.com and we will do our best to get you an answer.

How can i find answers to any additional questions i may have?

Please call +966138989319 or email us at customercare@razanalazzouni.com and a customer service representative will happily answer any other questions.