We partner with FedEx to get your orders delivered to you quickly. The processing time depends on several things: the type of order, delivery location, and when you place it. The good news: Shipping is free!
Here’s what you can expect:

Order Type

Estimated Delivery Time

In Stock, Ready to ship Items

"Metropolitan Cities : Between 24-hours to 5 business days
Other Urban Areas : Between 3 to 7 business days
Rural Areas : Betwen 5 to 14 business days"

With Personalisation

"Metropolitan Cities : Between 72-hours to 8 business days
Other Urban Areas : Between 5 to 9 business days
Rural Areas : Betwen 7 to 15 business days"

Limited Edition & Made-to-order Items

As mentioned on the product page

Note: Orders received after noon are processed on the next business day.

Where do you ship?

We currently ship all across India to all locations where a courier can be sent.
At this time, we don't ship internationally, but we hope to sometime in the near future.

Will I be able to track my order ?

Yes, of course. You'll receive a tracking number from us in your inbox as soon as it ships!

Can I get my order expedited?

If you need your order in a hurry, give us a call on 9769 245 163, Monday–Friday, 10 a.m.–7 p.m., to talk about expediting your order at our studio for an extra Rs 100. Our crew will let you know right away, if that would be possible.

We have a 15-day return or exchange policy on all of our products. If you aren’t satisfied, we can set up a refund for you as store credit or an exchange within 15 days from the date of receipt of the item.

The returned products should be in unused original condition with all item tags attached and any related accessories or instruction booklets included as received. Personalised, special made-to-order and all final sale items are not eligible for returns / exchanges.

Additionally, we have a one-year warranty on all of our leather goods. All products come with our guarantee that every product is free of material and manufacturing defects.

How easy is it to initiate a return or exchange ?

As easy as pie. Just give us a call at 9769 245 163, Monday–Friday, 10 a.m.–6 p.m., or email us at support@urby.in so we can get started on the return or exchange process.

We’d love to hear your feedback too.

Can I choose a different item in exchange?

Yes, you sure can.If the value of the replacement product exceeds that of the previously purchased product, you can pay just the difference else if its less, the same can be refunded to you as store credit.

Can I return a personalised or a special made-to-order product ?

So sorry, but as these products are made specially for you, they are final sale only and cannot be returned.

That being said, we stand behind the quality of all our products with a one year warranty and the same will be applicable to the personalised / made-to-order items too.

When will I receive replacement for my product?

Stock permitting, replacement will be shipped within 5 business days of us receiving the product back.

This will be done as long as the return is in accordance with the terms and conditions.

Well, imagine a situation wherein a customer orders an item but rejects the shipment at the time of delivery ( we know you won't do something like that, but unfortunately more than 30% of online customers do!). As the courier company is not at fault here, we end up paying two way shipping charges for their services.

Industry wide, the cost of such potential returns is added to the price of items you buy online. Just like others, we had two options - increase the pricing on all of our products to compensate for such losses or stop the losses at the root level.

Being a direct to consumer brand that is insanely serious about honest pricing, we chose the difficult but fair route. Cut out unecessary expenses on such returns and work towards increasing digital payment options that are convenient to all our genuine customers.

Thus, when we opt out of COD, you save us that cost, so you pay less. Fair, isn't it ?

Is it safe to use my credit/debit card?

Awesome question! Don't worry. We take your security very seriously and use the same level of security encryption recommended for official bank transactions.

To be precise - we work to keep your information secure during transmission by using Secure Sockets Layer (SSL) software, which encrypts your information, in addition to maintaining security of your information as per the International Standard IS/ISO/IEC 27001 on Information Technology-Security Techniques- Information Security Management System-Requirements.

Still not sure? Reach us out about your payment related queries on support@urby.in and we will do our best to resolve your queries.

Can I place an order without using my credit/debit card since I don't want to disclose my card details?

Sure, you can use net-banking or any of the major payment wallets for your purchases on our store.

URBY GUARANTEE

We stand behind the quality of our products and are proud to offer a twelve month warranty on every Urby product that leaves our studio.

To back that claim, all purchases from our store are backed by a guarantee that every Urby product is free of material and craftsmanship defects ; and have been made to ensure customer satisfaction and last for the natural life of the product. In the unlikely event of any defect occuring during the warranty period, we’ll repair your product for free.

Please note:1) Due to the color settings of your monitor ( or the handheld device screen) the colors shown in the photographs may slightly vary from the product in your hand.
2) Personalization may add upto 3-5 business days to the delivery timeline.

Feature

Additional Information

For All The Good Times To Come

Whatever the times be, your valuable watches have been with you through all. The timeless Royce Leather Watch Case nsures your cherished watches get the best that they deserve so that your watches are with you for all the good times to come.

Because Anything Less Would Be A Compromise

You will always want the best for your valuable watches. Crafted with premium leather and rich velvet, the Royce Leather Watch Box ensures all your watches are protected agelessly - because anything less would be a compromise.

What Is So Special?

Now store yours and your loved one's favorite collection with ease! With spacious compartments for easy storage and a transparent acryllic lid for a quick view, the Royce Leather Watch Box Combo is designed intelligently to give you both the best experience.

Our promise to you

Free shipping and returns

We have a 15-day, no-questions-asked return policy for all our products, except when they have been custom made or personalised.

Quality Guarantee

All our products come with a one-year, material and craftsmanship guarantee - We'll repair your product for free within the first 12 months.

Delivery Details

Free shipping & easy returns, always!

We partner with FedEx to get your orders delivered to you quickly.
Here’s what you can expect:

Delivery Location

Estimated Delivery Time

Metropolitan Cities :

1-5 business days

Other Urban Areas :

2-7 business days

Rural Areas :

4-10 business days

Personalised Orders:

It takes our craftsmen a while to craft each personalised piece, so please allow additional 24-72 hours to the above estimates for all orders with personalisation.