WHY US?

Everything you need and more.

Having started 500+ telcos and counting, we are now Australia’s leading wholesale telco aggregator. Our team work hard (and smart) to be the best at what we do. We know you have a choice in who you choose to partner with but we also know we have created something pretty special to get your telco firing.

One relationship gets you access to all of Australia’s leading carriers

Spend less time managing and more time growing with via one easy to manage relationship

A single system for your operational teams to manage on a daily basis

That’s a single system for billing, payments, faults, reporting, customer management and more.

Lowest total cost of operation

With an aggregated buying power of hundreds of telcos plus a suite of back office functions to reduce your overall cost of operations, Telcoinabox delivers to your business a highly competitive cost base to maximise your profitability from..

Cherry pick the best of the best products

No single carrier has the best of every product, cherry pick from Australia’s finest carriers to ensure your offering is always the best available for each of your products.

Accurate and timely wholesale and retail billing

With over 30 team members in our billing and systems team and over 170 monthly ‘bill runs’ under our belt, we have the resources, knowledge and experience to provide you and your customers with accurate billing on time every month.

Highly trained technical support teams across Australia

Our support teams provide 100% white labelled customer service and technical support to your customers allowing you to focus on growing your business.

Wise because of (not beyond) our years

Since 2003 we have helped to build or expand over 500 telcos. We know the industry and share many best practices from our pooled learning.

High touch account management

Telcoinabox operates out of 12 offices across Australia. We like to build relationships face to face and get to truly understand your business.

Comprehensive training and accreditation

Don’t learn the hard way. Telcoinabox delivers a range of in-person and online training sessions for those both new to the industry or with years of experience. Our accreditation modules will ensure your teams are across new products as they enter the market.

Australia’s only ‘Regulatory Survival Pack’

Compliance as a telco is more complicated than ever. Telcoinabox provides guidance and templates to assist you with TCP and Metadata compliance.

Unique and simple to use marketing collateral and tools

WHAT OUR CLIENTS SAY ABOUT US

We were looking for a business model that provided an ongoing revenue stream, was scalable and not restricted or limited to a specific location. Telcoinabox met all these requirements, however what inspired us to choose Telcoinabox was the passion and commitment that was evident among the team. This holds true today and is a key factor in our continued partnership with Telcoinabox.

Brent O’Shaughnessy
,
Managing Director - Oracle Telecom

What drives us is the genuine satisfaction we get from solving frustrated customers’ demands. This is an industry where people easily feel frustrated and underserviced. This is the most rewarding part of the business. The residual income is also very appealing, to know what you have built up in one month won’t change the next and you can continually grow from there. We were impressed with Telcoinabox and the way they did business. They provide a good foundation for setting up a business while providing a sense of certainty.

Rich & Steve Boothby
,
Directors - Switch Telecom

We originally joined the industry because we recognised there was an opportunity to offer better customer service than the large telcos. The nature of the industry has changed considerably since the naughties. What we did back then is chalk and cheese to what we offer today. These days a service provider requires a clear understanding of IP telephony and technology to succeed, as well as add value through excellent customer care. The best thing about Telcoinabox is that the back-office support is rock solid and that the management team has an on eye on your business’ future and where it needs to go.