Frequently asked questions

What are the requirements to operate a child care centre such as this?

What services do other Australian Medical Colleges or Societies provide at their national event?

Who is eligible to access the services?

What are the ages of children permitted?

Why are you not accepting children under 12 months?

What is the cost and the hours of operation?

Will crèche be available during the Foundation Gala Dinner?

Will crèche be available during the Welcome Reception?

What is included?

What is not included?

Why was Charlton Brown selected?

While Australia has a large number of accredited child care providers, there are a limited number who provide mobile services that are suitable for the conference environment. Charlton Brown have provided child care services for the Australian and New Zealand College of Anaesthetists for the upcoming 2018 ASM.

Of the service providers available, Charlton Brown offered the greatest level of flexibility for the RACGP to adjust the services provided according to the needs of the children and their guardians. Charlton Brown were able to explain to the RACGP the requirements that need to be met to ensure that the services provided meet with national guidelines and legislation ensuring a safe environment for your children.

What is Charlton Brown’s experience?

Charlton Brown has been a trusted name in the Australian care and community sector for more than 30 years. They only employ qualified early childhood educators and experienced childcare workers. They recognise and accept the important responsibility entrusted to them by parents and guardians of the children under their care. Staff are selected on their professionalism, flexibility and passion for the care industry and pride themselves with providing the highest quality carers in the industry.

What are the requirements to operate a child care centre such as this?

A childcare provider must comply with the applicable federal and state laws and regulations. Charlton Brown is accredited and regulated by the Australian Children’s Education & Care Quality Authority under the National Quality Framework guidelines. More information is available at https://www.acecqa.gov.au/nqf/educator-to-child-ratios

What services do other Australian Medical Colleges or Societies provide at their national event?

The Australian and New Zealand College of Anaesthetists trialled child care/crèche services for the first time in May 2017. Their service provider was Charlton Brown.

The Royal Australasian College of Surgeons in conjunction with Australian and New Zealand College of Anaesthetists will be offering crèche and child care services at their annual conference in May. The service provider is Charlton Brown.

Currently the below do not offer crèche or child care services at their national conference, congress, annual scientific meetings:

Royal Australasian College of Physicians
Royal Australian and New Zealand College of Psychiatrists
Cardiac Society of Australia & New Zealand
The Royal New Zealand College of General Practitioners
The Royal College of General Practitioners (UK)

Who is eligible to access the services?

All conference delegates including full registrants, day registrants, speakers, chairs and volunteers.

What are the ages of children permitted?

The crèche facilities are open to all children aged between 12 months up to 12 years.

Why are you not accepting children under 12 months?

As this is not a full time crèche centre it is difficult to have all the facilities and services required for children under 12 months available.

What is the cost and the hours of operation?

The below table outlines the hours of operation and costs for the creche services. Depending on your requirements you can book for the full day or for the morning or afternoon only.

Wednesday 10 October

Thursday 11 October

Friday 12 October

Saturday 13 October

Morning Session

Not available

8am – 12.15pm
$65 per child

8am – 12.15pm
$65 per child

8am – 12.15pm
$65 per child

Afternoon session

3pm – 7pm
$65 per child

1.15pm – 6pm
$65 per child

1.15pm – 6pm
$65 per child

12.30pm – 4pm
$65 per child

All day

Not available

8am – 6pm
$75 per child

8am – 6pm
$75 per child

8am – 4pm
$75 per child

There will be a 5% discount for siblings participating in the crèche.

Will crèche be available during the Foundation Gala Dinner?

As the RACGP Foundation Gala Dinner is being held at a different venue, the GP18 crèche services won’t be available. However, the crèche provider, Charlton Brown do offer baby sitting services and you can contact them directly on 07 3216 0288 to make enquiries. You may also want to reach out to your hotel as most hotels also have preferred baby sitters that they can put you in touch with.

Will crèche be available during the Welcome Reception?

The crèche won’t be operational during the welcome reception. We appreciate that you might have your little ones with you and we understand you may like to bring them to the welcome reception. Please note, alcohol will be served and it will be in an outdoor space. The RACGP will take care to ensure the security and safety of the event but you will be responsible for your children’s safety.

Nappy changing – parents are asked to bring their own nappies to ensure your preferences are catered for

Port-a-cots for nap times for children under the age of 2 who require an afternoon sleep

What is not included?

Food for children with special dietary needs or allergies

As catering will be provided by an external supplier, we are not able to provide specific meals for each child

Catering will be kept simple and free of known high allergy ingredients

If your child has special dietary needs or allergies it is recommended that you provide their meals to avoid medical complications

Nappies

Nappy changing is included. However, we ask parents to provide nappies to ensure their children are being dressed with their preferred brand of nappy

Outdoor activities

As this is a temporary crèche facility, there is not a secure outdoor facility that staff can use

What do I need to supply?

What activities will be provided?

Why do I have to return at lunch?

Where is the crèche located?

How do I book?

Can I decide on the day to drop my child off?

What options are available if I’d like to use a private nanny or baby sitter?

Can I bring my child into the conference sessions?

Can I bring my baby/child into the auditorium?

What do I do if my child/baby is restless?

What additional information do I need to know?

Who can I speak to if I have further questions?

Who is providing the services?

What do I need to supply?

Change of clothes, bibs, linen, special comfort toys

Labelled water bottle and or milk bottles incl formula

Any additional requirements relating to allergies. Medications to be included in child’s backpack and labelled with the child’s name

Labels for all personal items

What activities will be provided?

A child focused and age appropriate education program will be created by a qualified teacher and led by a lead educator during the hours of operation(created on confirmation of number & ages of children).

Under Australian guidelines for childcare it is recommended that children have both indoor and outdoor play areas. Unfortunately, due to the setup of the venue the crèche is unable to provide a safe outdoor area. It is for this reason and for the well being of all the children in care that we ask parents to return to the crèche to take your child out for a break at lunch period before returning for the afternoon session.

Where is the crèche located?

The crèche will be located in a purpose built space in Foyer E, level 1 at the Gold Coast Convention and Exhibition Centre (GCCEC). A purpose built space provides the children with natural light throughout day which is not possible in the meeting rooms at this centre. The space will be built under the guidance of Charlton Brown and in accordance with requirements.

The RACGP staff will be on hand, along with the convention centre staff to help with directions during GP18.

Bookings will be subject to Charlton Brown’s terms and conditions, which are available on their website and booking link. Payment is required at the time of booking and it is recommended that places are pre-booked prior to attending GP18. Whilst drop in is an option, spaces are limited and may not be available at the time you need and cannot be guaranteed.

Can I decide on the day to drop my child off?

Whilst it’s not recommended, Charlton Brown do have limited capacity to accept children without booking. Please note that Australia has strict child to carer ratios which must be met. The ability to accept children without a booking will be dependent on these ratios being met.

What options are available if I’d like to use a private nanny or baby sitter?

Should you wish to secure the services of a private nanny or baby sitter it’s recommended that you contact the hotel where you’ll be staying to see if they have a preferred supplier. Alternatively you can contact Charlton Brown who are also able to assist with these services.

Can I bring my child into the conference sessions?

It is your decision in relation to bringing a baby or child into a conference session but you are asked to be considerate of other delegates due to the educational nature of the conference and potential content of presentations.

Can I bring my baby/child into the auditorium?

Sleeping or quiet babies and children are welcomed into the GP18 sessions. Convention centre staff will be on hand to assist with the placement of prams should they need to be taken into the various spaces.

What do I do if my child/baby is restless?

To help ensure that GP18 is a positive experience for all delegates, we ask that if your child becomes unsettled that you step out of the conference room until they are again settled. We appreciate your understanding that an unsettled child could impact other delegates. The Convention centre has parent rooms throughout the centre with staff on hand to help you locate these if needed.

What additional information do I need to know?

Children are to be signed in on arrival and out by the parent or guardian at the end of the care session (Parent or Guardian ID maybe requested)

Delegates are required to remain onsite at the Convention centre and provide a mobile number to Charlton Brown so they are easily contactable

Should a child become unwell during the time of care, guardians will be contacted and the child will need to be collected

Childcare is available to delegates independently of RACGP and delegates use the onsite crèche at their own risk and having done their own due diligence and accept responsibility for the contractual arrangement between themselves and Charlton Brown. RACGP accepts no responsibility for the services offered by Charlton Brown

Who can I speak to if I have further questions?

All enquiries relating to the crèche and child care services should be directed to Charlton Brown. When calling please advise that your enquiry is related to GP18.

The crèche facilities are provided by Charlton Brown, an independent accredited child care provider. If you would like to know more about Charlton Brown, please visit their website https://nannies.charltonbrown.com.au/. The RACGP is only advertising the crèche facilities, and will not be part of the booking process. Your booking will be direct with Charlton Brown and will be subject to their terms and conditions, as available on their website and booking link.

Cancellations

Refunds due to cancellation of care can be provided when a minimum of 48hrs has been provided by family/delegates.