Who We Are

At Front Office Coach we know there are multiple factors that contribute to the success of a dental practice. Employing competent highly-trained dental front office staff and carrying out effective dental marketing are two of the most important. As a practice owner you need to ensure every patient that visits your practice has a wonderful experience, from their first interaction with the front office team to the treatment provided by the dentist.

Each day our team thinks about ways to create value for our dental front office training to help dentist practices achieve their full potential. With our intimate knowledge of how the dental front office works, we help our clients find missed opportunities to increase revenue and provide an amazing patient experience. Our values — respect, integrity, and dedication to excellence — are the ballast that grounds and guides our company’s efforts.

We have developed specific coaching methods for dental front office teams as a way of ensuring that dental practices receive the very best training in the industry. By using Front Office Coach, you will empower your staff to be successful in fulfilling their role as a revenue-producing front office team member within your dental practice. Improving the performance of your staff will have a significant impact on your bottom line, making team engagement an important part of running a business.

How we drive success for your practice

We listen to our clients, which is the first and most key step in creating the most effective coaching program to meet the needs of your practice. Most consultants assume they know how to solve a client’s problem without even listening to the issue and then they give a cookie cutter solution that doesn’t work for your dental practice. At Front Office Coach, we listen carefully to hear our client’s goals and then provide results-driven training to your front office team to equip them with the skills to reach those goals.

Whether you’re a small growing practice, a well-established practice, or somewhere in between, Front Office Coach can help your practice thrive so you can focus on providing the best possible oral care to your patients. We will coach your team how to fine-tune patient communication, streamline scheduling, increase collections, reduce A/R, convert more calls to new patients, increase patient case acceptance, and much more.

Front Office Coach was created with the goal of helping dental front office teams implement systems and procedures that have been proven to make dental front office teams work better and also maximize opportunities to increase revenue. We offer on-site dental front office training that focuses on exact skills to attract new patients, increase case acceptance, and implement efficient systems.

If you feel your practice could benefit from our dental training programs, please get in touch with us at any time. We offer a free training consultation to ensure your business will receive the training that meet the needs of your practice. Our team is always on hand to answer any questions you may have about the dental training we provide, so take the first steps towards building the dental practice you have always dreamed of by contacting us today.

Front Office Coach is a specialist dental training company which offers a comprehensive range of courses to fit the requirements and goals of your practice and increase revenue. Courses range from one-day events for receptionists and treatment coordinators to multi-day in-practice packages for the whole team.

Our company began as a direct result of dentists saying over and over, “If only I had someone to properly train my front office staff.”

After managing a business office for 11 years, I played with the idea of becoming a dental front office trainer but decided that was not how I wanted to begin Front Office Coach. I felt then, and still feel today, that to properly train someone in a position, I needed to have the kind of daily, real-world experience of managing the massive demands put specifically on the front desk. It was then that I decided to focus strictly on the front desk role in an effort to “walk in the shoes” of each person I would come in contact with at Front Office Coach. I dedicated myself to making a training program that helps the front office team manage the many hats they wear, bridge communication gaps, and find areas to increase revenue.

The front office team is essential to the success of any dental practice. Through our training programs, we can help your team navigate through the intangible customer service aspect of dentistry. An office owner spends, or should spend, at least 6% of total production on marketing. Marketing will make the phone ring but what happens when the calls come in but the person answering the call isn’t trained how to convert those calls into dollars? Dentists have a passion for dentistry, not business management. Our passion is helping dentists succeed.

I look forward to meeting you in person and as always, please feel free to contact me anytime with questions, ideas, or to schedule a time for your free comprehensive dental practice analysis.

Cheers to your success, Tracy Civick

Want to Help Your Team Maximize Every Opportunity to Increase Revenue for the practice? Call Front Office Coach Today!