FAQ

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frequently
asked questions

This information can change at any point.
Check back regularly for updates.

How does Amerni work?

Get everything done by using your thumb!

Amerni is the leading platform for connecting individuals looking for household services with top-quality, pre-screened independent service professionals. From Air Conditions maintenance to light fixture replacement to furniture assembly, Amerni instantly matches many customers every day with top-rated professionals in cities all around the Kingdom.

With a seamless 60-second booking process, guaranteed service, and our devotion for you to have a satisfactory, Amerni is the easiest, most convenient way to book home services.

Ready to change how you get stuff done around the house?

1. Start by downloading the app.
2. Select the service you want to book.
3. Pick a time that works for you.
4. Confirm your request.
5. You will receive three service providers for you to review them and choose one of them based on their rating and previous feedback.
6. On the big day, a highly-rated professional will arrive at your home ready to get the job done.

That’s it. We’ll see you soon.

How do I make a request?

You can make a request through the Amerni app. We’ll collect a few personal details (like your name and phone number and email), your location (so a professional is able to find you) then submit your request. After that, you will receive three service providers for you to review them and choose one of them based their rating and pervious feedback, and if you haven’t already, you can download the app to access location tracking, tipping, and more!

To get a quote, simply start making a request. Once we know some details about your needs, the professional we’ll show up at your location for inspection and the he will tell you the price. Keep in mind that bookings carry a two hour minimum.

On the app:
1. Select the Services button.
2. Pick the type of service you want to schedule
3. Enter details about your request as prompted (date, time, etc.)
4. If you have a Coupon you can enter it on the request submission page, right underneath the date and time information
5. Make sure your entry instructions are correct, so pros know how to get in to get started.
6. Leave instructions to your professional about any specific needs for your home.

Note: kindly note that you can attach a picture of the problem (optional) and once you submit your order and it gets completed you can rate the service provided to enhance the customer experience for any future references or requests.

Professionals: If you need to get in touch with Amerni, please head right here.

How do I contact Amerni?

Our customer experience team uses email to handle the majority of cases. You can send us an email using info@amerni.com. The more detailed you are, the faster we’ll be able to help you. For urgent issues, please do call us on our call center phone number +966540607020.

Professionals: If you need to get in touch with Amerni, please head right here.

How are Amerni services priced?

All of our services are billed based on market prices if not lower! Depending on the size of the job, it may take more time. Materials are extra and not included within the job price.

To get an estimate, select the service you need by making a new request and follow the instructions. You’ll be given an estimate based on the details of your job.

Unsatisfactory service

We’re sorry to hear that your professional’s service didn’t live up to your expectations. Your happiness is our goal. That’s the reason behind why we have Amerni. If you’re not happy, we’ll work to make it right.

We set high standards, and all of the professionals on our platform are meant to provide quality service.

Please be sure to rate your professional, so that we can work with them again and again to enhance their quality. If you’d like, you can also reach out to our customer experience team to explain the issue in detail.

Do Amerni provide any kind of warranty

Yes at Amerni, we provide a 30 days warranty on our services. If an issue arises again, we will make sure it is fixed again.

My pro never arrived

You should never have to deal with uncertainty around your booking experience, and we apologize for the lapse in service.

You can get in touch with our customer experience team; we aim to respond to urgent issues like this within minutes.

Again, our apologies. We hope you’ll give us a chance to make this right.

My pro didn't finish the job

We’re sorry that your professional left without completing the task at hand. Please make sure you rate the pro; so that we can work with them again and again to enhance their quality.

Then, get in touch with our customer experience team to set about making this right.

I can't contact my pro

We want you to be able to connect with your professional. Here are some things to consider:

1. You can call your pro from your Request Page
2. If calling, make sure you’re using the phone number listed on your account
3. Pros may take a little while to respond while they are in transit or experiencing poor reception

If there’s something our customer experience team can help with, get in touch with us. We aim to respond to urgent issues within minutes.

My pro is late

We expect the professionals using our platform to provide the highest level of service, and at the core of that is reliability. Your professional will arrive as close to your chosen start time as they are able.

We know you may not have time wait and apologize for the inconvenience. Feel free to reschedule through our customer experience team. Just go to your Request page and select “Objection”.

My pro wants to reschedule or cancel

Was this request with your preferred professional? You could always skip or reschedule this request and your pro will be given the opportunity to claim the new time. To skip or reschedule, just cancel the current request and make a new one at your convenience.

If your pro couldn’t make it to your request as arranged. Get in touch with our customer experience team and we’ll do our best to make sure your original request is upheld with a professional who can make it.

My pro didn't bring supplies

We’re sorry that your pro didn’t arrive prepared. When we accept independent professionals to our platform, we give them guidelines and expectations. Those expectations include bringing all of the basic tools and necessities to get the job done right.

Please be sure to rate your pro. A low rating helps us identify when professionals aren’t living up to our standards, and we will work with them again and again to enhance their quality. You’ll also be prompted with the option to contact our customer experience team for more help.

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