Maximize Your Knowledge Base ROI with SmartTEST

Tired of not knowing how to improve your knowledge base? Maximize your ROI with SmartTEST!

Take the guesswork out of improving your content.

Reduce support requests and improve performance.

Improve user and customer satisfaction.

Maximize Knowledge Base ROI with Powerful Content Experiments

SmartTEST is designed to help knowledge base administrators optimize the performance of their knowledge base . Article-to-article comparison and page analysis give administrators an excellent understanding of performance and user behavior for each individual page. This information helps administrators discover new ways of improving their knowledge base, test the optimal ways of delivering information, and monitor knowledge base performance.

Take the Guesswork out of Improving Your Content

Dramatically challenge assumptions about the “best” way to present knowledge base content. SmartTEST substantiates your work with quantitative test data. Redesign an entire article or work out small content & design issues knowing that your work is making a difference!

Improve Customer Satisfaction

A powerful diagnostic tool, SmartTEST™ helps administrators better understand how customers use the support site, thereby improving article efficiency, keyword search & return results, and more. Even seemingly small improvements can result in noticeable cost savings and significant increases in customer satisfaction scores!

Easy to Set-up, Customizable and Fully-Automated

SmartTEST experiments are easy to set-up, customize and automate. Once the experiment is set up, SmartTEST can be automated and will run in the background without any need for supervision or disruption to the user experience.

Solutions

About Safeharbor

Safeharbor is now part of Enghouse Interactive - developer of world’s most comprehensive portfolio of call center solutions. Safeharbor delivers cutting-edge community forums and knowledge base software. Safeharbor also provides a full range of knowledge base management services and contact center solutions. Easily manage support content and improve customer service.