Wisecall was set up in early 1999 to supply a full suite of services to brokers and intermediaries nationwide. The firm provides complete management of motor insurance claims; fully underwritten legal expenses insurance; and services for clients including breakdown recovery, replacement vehicles, accident repairs, and personal injury claims.

Following sustained growth, Wisecall analysed the case management marketplace for solutions that would both streamline existing operations, and provide headroom for further business development. The decision was made to implement Eclipse’s Proclaim software solution for an initial tranche of 40 staff. Proclaim is recognised as the leading case management solution in the claims and personal injury sectors and provides a complete ‘end-to-end’ desktop productivity solution for claims handlers.

Wisecall Director, Andrew Wilson, comments on his firm’s selection:

“Competition in our market is intense, and ongoing regulatory changes serve to further increase the operational pressures we experience. Our ethos is to provide a seamless and highly efficient service to our commercial and private clients – to maintain this, and to further expand the quality of our offerings, a robust, user-friendly and empowering software system is vital.

“Eclipse’s Proclaim solution stood out as offering both an unrivalled range of productivity tools and an immensely user-friendly interface. We look forward to building upon the success we have enjoyed, and Proclaim will be instrumental in our planned growth!”

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