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Same here. Coming up to 4 days for me shortly. It all depends how soon HQ in California responds to Viviane's request to look into it and reply. They start work on Monday morning Pacific Standard time which is about 9 hours behind Europe, and Europe is 7-8 hours behind Australia.

I am very sorry for what is happening lately. It is not an excuse but I was in France last week and I had no idea what was happening. I have immediately warned Paul but I got an automatic answer that he also was away for a few days. This to explain why you did not get any response from us...

Now I have send an urgent mail to Internetbrands and to Michael Anders who should take over Paul's tasks when he is away and I hope that we get a reaction next Monday evening (European time).

I am really as upset as you are, so please wait patiently till Monday and try to not open many threads about this huge problem... I will try to close the little threads discussing the same item and merge other threads in order to get a more coherent forum on "Feedback & Support". Threads about that item opened on General Forum will be removed for the same reason.