Information

The objective of Seychelles European Reservations is to put at the disposal of travellers, wishing to organise their trip by themselves, a guaranteed booking service by putting them in direct contact with tourism service entities, members of Seychelles European Reservations, and members of tourist associations duly recognised by the Ministry of Tourism and Civil Aviation.

PRICEThe booking service is free. The prices indicated are the ceiling prices observed by tourism service entities in Seychelles according to the chosen formula.Prices are in Seychelles Rupees and will be converted according to prevailing exchange rates vis-à-vis the various European currencies at the time of booking.The rates of reference in our on-line reservation system is given in EURO then converted in other currencies ( U$dollars, pounds sterling)

The prices given on Seychelles European Reservations tariff list are subject to change owing to the fluctuation in currency values which may vary from the time of printing of this list- valid for a year, and the actual date of the visitors's stay in Seychelles.The money of reference to calculate the rates are in rupees that fluctuate with the American dollars. The exact amount will be specified when confirming the reservation.SALES TAXPlease note that all invoices in hotels and restaurant and restaurant are subject to 10% sales tax.

CONDITIONS AND REGISTRATION OF RESERVATIONS

To guarantee a reservation, a 3 nights deposit for each hotel booked will be requested from the the client, a 50% deposit for a deep-sea fishing boat and dive, and for renting a car and a boat charter the deposit is minimum 3 days. Some members request total deposit amount for whole stay and this will be specified when confirming the reservation ( specially during high season).The balance will be directly settled with the hotel and their booked services.Any registration must be with a minimum settlement of:

30% of the deposit of the tourist service booked, the day of the reservation when the departure is more than 35 Days or the totality when required by the members

The following modes of payment are accepted: CREDIT CARD (VISA, MASTERCARD) Bank transfer or Bank draft.

For the online reservation payment by credit card, Seychelles European Reservation propose "PAYPAL" a mode of payment in order to protect your credit card details as follows:Your credit card information is safe when you book on Seychelles-resa.com

With just one click, you can sign in securely to SEYCHELLES-RESA.COM and have all your transactions protected by powerful Secure Sockets Layer (SSL) encryption technology and Private Communication Technology (PCT) security standards supported by Microsoft Internet Explorer versions 4.0 and higher, and other popular browsers. SSL encrypts your credit card number, name, address, and telephone number before they travel over the Internet. This makes doing business over the Internet as secure as purchasing by telephone. SSL safe connection and secure transaction technology has effectively protected hundreds of thousands of Seychelles European Reservation customers who have transmitted their credit card numbers online and made a purchase since we launched in 1998. OR You will print yourself a credit card authorisation form when printing your Reservation Form once the booking has been firmly confirmed.Once you have completed the form and sign both documents you can then fax it or mail it to us : Seychelles European Reservation, 75 AVENUE PARMENTIER, 75544 PARIS CEDEX 11 - FAX +33 01 40 21 24 11 OR our Seychelles Office FAX + 248 22 51 02 AND PLEASE SPECIFY YOUR MODE OF PAYMENT.

Please note that Seychelles European Reservation will not be held responsible for any bank fees supplement that certain Banks (especially in France) are debiting from the clients accounts for any payment made by credit cards that are paid in Seychelles.

Please not this does not apply when making payments through Paypal

MODIFICATIONS Unless agreed upon with the tourist service entity, any changes in a confirmed booking will be considered as a cancellation and this will entail fees similar to a cancellation request, even if it may be a postponement to another date.The following conditions are exceptions and thus do not entail the payment of cancellation fees:

change due to an increase in the number of passengers

change accrueing additional costs in ground services (replacement of a half board by full-board, or a standard room by a superior category room)

Any other changes which do not fall inot the two above-described category will be considered as a cancellation and will be billed according to paragraph 5.Cancellation fees below.

CANCELLATION FEES

Any cancellation must be communicated to the booking agent by e-mail, fax or by phone. The following fees will be charged to the client:

30% of the deposit if the cancellation occurs between the date of reservation from 40 to 25 days before the departure. Except during high season where full payment may be requested

100% of the deposit if the cancellation occurs within 25 days before departure date or in case of no show

Please note that those conditions does not apply to International flights booking, cancelation policy will depend on the flight compagny terms and conditions which client has been booked on.

Special Condition for Cruises:

Before boat delivery, Charterer may cancel this contract by paying the following :- Cancellation more than 180 days before departure date : 300 € - Cancellation less than 181 days and more than 60 days before departure date : 25% of charter price, - Cancellation less than 61 days before departure date : 100% of charter price. If on departure date, the hired boat or equivalent is not available, Charterer has the right to the following possibilities : - Extend charter duration of the same time as delay planning permitting, - Not modify the charter end date and be refund for the time boat was not available, on a prorated basis of charter fee. - If delay exceeds one quarter of the charter time, Charterer can cancel the contract and be refund for charter fee.In all cases, Charterer cannot claim for prejudice for boat not being available. Any interrupted or shortened charter, any service not used by Charterer, for any reason, is not refundable.

INSURANCE

Seychelles European Reservations advises you to get a travel insurance covering (cancellation fees and medical treatment in Seychelles) for your trip.

AFTER-SALES SERVICE

Should there be something amiss observed regarding the booking, travellers are requested to transmit

within 30 days after their return from their trip, all appertaining documents to Seychelles European

Reservations, who will inquire with local providers concerned. Beyond this time limit, Seychelles European

Reservations, which only provides a booking service, will not entertain any complaint.

THE TRAVELLER'S RESPONSIBILITY

The traveller is expected to draw the attention of the booking agent as to his/her physical capacity to travel,e.g., pregnancy, physical disability, health problems. In this case, a discharge of responsibilities can be signed with the booking agent. Seychelles European Reservations advises you to get a travel insurance before, during and after your trip

Each Travelleris held responsiblefor allcustomsandSeychellesformalitiesEuropeanReservationwill not beheld responsiblefor the non-presentation of documents orpapersinvalidatethetravel.

All our offers and special packages present on our online reservation system can be reserved and viewed as follows:.

Our reservation system is very simple :CONSULT DIRECTLY ALL AVAIBILITIES AND PRICES ON OUR ON LINE RESERVATION SYSTEM

You are on the Home Page – You can shop around all the islands of Seychelles and then start your final choice by Choosing your first visiting island location (exemple Mahe ) then select your hotel categorie in terms of your choice and budget and enter your date of arrival – Either « avaibilities » or « requested » will appear and before reserving you can click on prices to have the real price for the period and cetagory of room requested.

If you decide to book, click on “booking” and the confirm your room category (exemple Single room basis 1 person – Double room basis 2 persons – Triple Room Basis 3 persons - Quadriple room basis 4 persons and then your accommodation basis (Ep-B/B –MAP-Full Board. Confirm in your basket and you will have the total amount for each reservation

If you wish to confirm your booking,please click on”Register” once your basket contain all hotels reservation needed and the fill in the Reservation Form.

We will acknowledge receipt of your reservation immediately telling you the state of your reservation in order to facilitate the exchange of our correspondance Within 24 hours you will received a fully detail proposals by e-mail confirming the state of your reservation (except sunday and public holidays).

You will then - Once you have accepted our proposals and conditions you will be ask to complete the reservation form duly signed, by indicating the mode of payment and to be return to us by E-mail, Fax or by Post. We will then proceed to the payment for the first deposit if it is more than 35 days before departure or full payment within 35 days. Once we have the full payment you will then received all your travel documents and vouchers by post or by email

We have a secured payment on-line system from the "PAYPAL " of the EBAY GROUP.

If you need any assitance and guidance in organising your future vacation on the Seychelles, please do not hesitate to contact our Seychelles Professional team (asking for Daniella, Dania, Lymia, Rene-Pierre, Valerie,Vivette, ) :CALL CENTRE IN FRANCESeychelles European Réservation

OUR TEAMUnder the Management of Mrs Daniella Payet Alis whose past experiences in the last 25 Years in Selling and Promoting Seychelles started as:- Tourist Guide and then Manage her father’s Ground Operating Agency in the 1970’S- Creations of Travel Agencies in Africa – France in the 1980’S- Set up her own Travel Agency in France and then became a Tour Operator No.1 Specialised on the Seychelles Destinations on the French Speaking Market in Europe in the 1990’S- Involved in the Marketing of the Family 3 Hotels de Charme running in Seychelles in Year 2000’S- Involved and managed an Online Central Reservation dedicated for the Seychelles Destination.- Vice Chairman and Board Member of the SEYCHELLES HOSPITALITY TOURISM ASSOCIATION SHTA SINCE 2003.- Board Director of the Seychelles National Airline "Air Seychelles" since 2009The Success of Seychelles Connect has been the direct result of Daniella’s creativity, ‘hands on’ management style and her commitment to excellence and serviceOur team are composed of Seychellois born by-lingual tourism professionals and offers a unique insight in the ability to create travel industry awareness and sales.

Seychelles European Reservation is a free on-line Reservation System specially conceived for Individuel Travellers who book their holidays directly with hoteliers and other tourism-related services in Seychelless.

OUR PARTNERSWith the full support and the renewed confidence of the local trade (Seychelles Hospitality Tourism Association-SHTA and Seychelles Tourism Board-STB), Seychelles European Reservations is ready to embark in its thirteen years of existence with a new online reservation system. Members (Hotels, car hire, sailing boats…) : The majority of tourist establishments and other tourism-related services in Seychelles have renewed their adhesion to the central reservations system. Some 150 tourism establishments are members of Seychelles European Reservations.

Our presence on the European market has and continues to help local tourism establishments increase considerably their occupancy rates, especially the small guest houses not promoted in Europe

A vast category of hotels are available in Seychelles, ranging from small to big luxurious ones, each with its own charm and character and member of the Seychelles European Reservations.

Each establishment is fitted up and decorated to blend with the environment, thus reflecting the local cultural ambience. Even though we count a certain number of the best hotels in our central Reservations System, accommodation in Seychelles may still be considered modest by Europeans standards.

To guide you in your choice, the Seychelles European Reservations has undertaken a classification exercise, emphasising on the amenities, services and prices of each establishment:

Seychelles European Reservations has been approached by a number of travellers wishing an Indian Ocean islands holidays in villas and self-catering, especially in Seychelles .

To satisfy this new breed of individual travellers, we have selected a number of villas and self-catering establishments, to facilitate the discovery of the two destinations.

OUR MISSION :

By proposing villas and self-catering establishments, we aim at satisfying the desires of the clientele seeking the authentic holidays – closer to the local population; discovering the art of Creole cuisine and culture and being at home away from home.

By connecting on our new web-site: http://www.tropicvillas.com the clients can visit the establishments, access to practical information on the destinations and request availability.

OUR MARKETING FORCESA key component to the success of an “INTERMEDIARY" is trust. Unless we can gaurantee consumers and partners that the personal information they disclose in Cyberspace will be completely secure, all its efforts will be in vain.Since knowing your customer is an absolute prerequisite to succeeding on the Internet Companies these days are drawing up extensive customer-survey strategies.Base on the principle that each customer is unique, sophisticated computer programs make it possible for Seychelles Reservation to treat each traveller differently, according to his interests and preferences. By offering tailored products and services, it can establised personal relationships with consumers.