Setting Up Impersonated Email Access in SmartCloud Connect and Configuring Mailbox Access for Organizations and Users¶

Microsoft Exchange Impersonation is used in scenarios in which a single account must access many user accounts, for example to view or adjust their settings or perform various actions on these accounts’ behalf.

Note

Before setting up Impersonated access in SmartCloud Connect for Salesforce, the Microsoft Exchange Administrator must configure the impersonation and provide SmartCloud Connect for Salesforce Administrator with both the Microsoft Exchange service account details and a list of Users whose accounts are impersonated.