COMING TO BIZ TRAVEL IN 2014: TRAVELERS RULE

In the world of business travel, 2014 is shaping up to look a lot like 2013, only more so – more focus on mobile, more focus on technology, more focus on the traveler and more focus on finding new ways to manage travel.

Travel Market Report spoke with leaders in business travel to find out their expectations for the New Year. Here’s what they told us.

Buckner: Integrated solutions are key

Mobile technology changed the landscape of business travel in 2013 and will continue to do so in 2014, said Lisa Buckner, president of CTS in Minnetonka, Minn.

Today’s travelers can do just about anything on their smartphones that a good business travel agent can do at their desk, and that’s altering the game in several ways.