Resume

Accomplished Customer-Focused Technical Support Professional with more than 15 years of progressive experience providing PC, server, network and enterprise software support to high-profile corporate environments.

Accomplished customer-focused Technical Support Professional with more than 15 years of progressive experience providing PC, server, network, and enterprise software support in high-profile corporate environments.

A self-motivated professional who focuses on effective communication to ensure consistently proper operation and maintenance of systems and processes.

Known for the ability to lead ‘best practices’ and maintain optimized systems.

Experience in technical writing and editing.

TECHNOLOGIES

Microsoft Windows

Windows Server 2000/2003/2008

Microsoft Office Suite

Apple OSX

Adobe Acrobat and Photoshop

Salesforce CRM Platform

DocuSign online signature platform

WordPress CMS platform

EXPERIENCE

DOCUSIGN | Seattle, WA | May 2015 – January 2017

Provided telephone and email technical support for the DocuSign online signature platform.

Received training equivalent to the DocuSign Certified Administrator certification.