Shake Shack changing its method?

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I had a couple Double Shack Burgers for lunch today (yes, two doubles, I know) and, beside being totally disgusted with myself, I noticed a couple things.

First, the patties were much thicker than I remembered them. I ordered two because I was expecting the really thin smashed patties. These were about 1.5, close to 2 cm thick and still had right angles on them, and no ragged edges. The inside was definitely on the rare side of medium.

Second, there was much less crunchy outer crust. The most noticeable textural element was, unfortunately, a lot of little gristly bits in the patties, which were chewier than the rest of the meat, which otherwise had a very nice, musky beef flavor.

I was shocked by how big the patties were, and how less cooked they were compared to my previous burgers there. Has anyone else noticed this? These burgers were completely different from what I was expecting, and from what I remember experiencing there before.

For the record, there was no line at all, so it's not like they were rushed. Would love to hear your thoughts. Five Guys is doing a much, much better job at smashing their burgers, if this is indeed the way Shake Shack is doing things these days.