My Cloud EX2

Notice

IMPORTANT: Please update the firmware on your My Passport Wireless to the latest version (1.07.02 and higher)
in order to extend the battery life of the product. Click here to access the latest firmware and update
instructions. For more information, please see our knowledge base article 13162.

WD My Passport SSD

If you have a WD My Passport SSD with part number starting with :

WDBK3Exxxxxxx

WDBKVXxxxxxxx

If your WD My Passport SSD part number starts with WDBKVX, support will be delivered from SanDisk, a Western Digital brand

Answer ID 10436 |
This article explains how to perform a backup to a My Cloud, WD Sentinel or My Book Live series drives by using the Backup and Restore tool on Windows 7, File History on Windows 8 and 10 and Time Machine on macOS.
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WD Community | Luuk: by holding down the reset button on the rear of the device for 5 seconds, You need to press and hold the button for 40 seconds during boot up, then release the button and wait some time (appr...
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WD Community | As Cybernut1 said, you must setup FTP in the EX2 as well. Also, as Cybernut1 said, your ISP may very well be blocking port 21, in which case it will never work. (Doesnt seem likely since you appear...
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WD Community | Please see - > /t/ex-2-dead-on-arrival/98493/2 http://community.wd.com/t5/WD-My-Cloud-EX2/EX-2-Dead-on-Arrival/m-p/829297#M1981 If this resolves your issueâ€¦or sends you on the path to a solution, p...
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WD Community | You probably will want to try this (at your own risk)â€¦ It's just what I did and it works. Even after reboots. Go to /usr/local/config and edit the config.xml file by adding an entry in the section ...
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