Put the AMPLIFi/Firehawk into ‘Pairing Mode’ by pressing and holding the Bluetooth button located on the upper left of the top panel - it will begin to flash to indicate it is in ‘Pairing Mode’, and the Master Volume knob’s LEDs will change from solid red to flashing white.

Within the Bluetooth options of your device an entry for ‘AMPLIFi/Firehawk’ will appear.

Select the ‘AMPLIFi/Firehawk’ entry and pair with it - the Bluetooth LED will stop flashing and become solid lit blue.

If you are experiencing unexpected Bluetooth performance such as audio playback drop outs, intermittent connectivity between your AMPLIFi/Firehawk and its Remote app, decreased range, or difficulty finding, pairing, and connecting to your Bluetooth device, you most likely are encountering interference with your Bluetooth connection. Here are some common sources of Bluetooth interference:

Physical barriers such as the structure/material of the environment or objects in the surrounding area that are within the line of sight between the two devices.

Any wireless device that operate in the 2.4 GHz or 5 GHz frequency range.

Wi-Fi devices, routers, hotspots, and accessories.

Other Bluetooth devices or accessories.

Direct Satellite Service system

Extreme electrical sources such as power lines, electrical railroad tracks, and power stations.

Try the following troubleshooting in the order they are listed to help minimize the amount of Bluetooth interference you are experiencing. Please refer to the Bluetooth pairing instructions above when following the troubleshooting steps below:

Make sure you are in range of the Bluetooth accessory with which you are trying to pair with as most Bluetooth accessories have a range of around 30 feet.

Move your iOS device closer to the Bluetooth accessory.

Reposition your AMPLIFi/Firehawk so that it is in direct line of sight with the Bluetooth device you are pairing it with.

Remove the case, stand, or accessories you are using with your Bluetooth device.

If your AMPLIFi/Firehawk is listed on your devices Bluetooth option as ‘Not Connected’ or ‘Not Paired’, try and delete/‘forget’ it from the list of available Bluetooth devices. Than press and hold the Bluetooth button on the upper left of the top panel for 2-3 seconds and let go, it should begin to blink to indicate that your AMPLIFi/Firehawk is in ‘Pairing mode’. Try again to pair your Bluetooth device with the AMPLIFi/Firehawk.

Disable Bluetooth on the device you are using with your AMPLIFi/Firehawk, re-enable Bluetooth on the device and re-pair it with your AMPLIFi/Firehawk.

Make sure the power cable in the AMPLIFi/Firehawk is firmly connected.

Turn your AMPLIFi/Firehawk off and back on again, re-pair it with your Bluetooth device.

Make sure that you have updated your AMPLIFi/Firehawk to the latest available firmware. For instructions on how to update your AMPLIFi's firmware, click HERE.

Check for your environment for the common sources interference above of and move both the AMPLIFi/Firehawk and your Bluetooth device away from the interference or the source of interference away from the area.

On iOS devices, you can reset network settings by tapping Settings > General > Reset > Reset Network Settings. Note: This will reset all network settings including: previously connected Wi-Fi networks and passwords, recently used Bluetooth accessories, VPN, and APN settings. After the iOS device has reset you can try again to re-pair it with your AMPLIFi/Firehawk.