2. Manually load some additional money into your account (ie. a few dollars). This seems to trigger the activation process.

Both "tricks" have been used by several PM customers with success in re-activating or re-seting their account with different account problems.

My hypothesis of why this works… sometimes, when loading funds, the plan renewal/activation process stalls for some reason. By reporting lost/stolen or manually loading more funds in, this re-starts the renewal process.

Just wanted to start its own thread just in case it may help somebody else in the future. I cannot guarantee that this works every time, but so far, it seems to help re-activate the suspended account.

EDIT: Try the lost/stolen trick first (since you don't have to load extra money)

Re: (SOLUTION) My plan has enough funds, but will not renew or re-activate. Plan suspended.

So if this little jump-start kick of adding a little payment to your account actualy works, then I would suggest that Oracles be giving a bunch of $1 or $2 voucher codes that they can hand out via private message to offer as a possible solution to people.

The goodwill would far outweigh the cost and the Mods would not have to get involved. It would be easy to administer or check for abuse as I am sure you could track the codes.

Re: (SOLUTION) My plan has enough funds, but will not renew or re-activate. Plan suspended.

So if this little jump-start kick of adding a little payment to your account actualy works, then I would suggest that Oracles be giving a bunch of $1 or $2 voucher codes that they can hand out via private message to offer as a possible solution to people.

The goodwill would far outweigh the cost and the Mods would not have to get involved. It would be easy to administer or check for abuse as I am sure you could track the codes.

I like the other trick of toggling the lost/stolen feature as it doesn't involve money. But if that doesn't work then sure a nice $1 voucher to try the other trick. And then that doesn't work...