Total Quality Management is an important concept for many organizations. The concept

can have a significant impact on an organization and its resources. Total quality management

(TQM) focuses on customer needs.

Total Quality Management (TQM) is an approach to quality assurance that emphasizes a thorough understanding by all members of a production unit of the needs and desires of the ultimate service recipients, a viewpoint of wishing to provide service to internal, intermediate service recipients in the chain of service, and a knowledge of how to use specific data-related techniques to assess and improve the quality of their own and the team's outputs (Healthcare and Workforce Improvement, 2009). TQM is about providing customers the quality products and services that they want. TQM is achieved through feedback received from the customer about what they want to see in a product or service.

AFAP participation improves Fort Rucker quality of...

BRAC brings upheaval, opportunity to San Antonio 0...

Nameless and Numberless

Organizations operating on a global level must understand that in order to stay in the global market they will have to focus on the global customer. The growth of the global market has placed pressure on companies of all sizes to put out the latest products to customers as quickly as they can (Indian institute of materials management, 2009). Globalization is one factor that his driven companies to expand to other areas of the world. The expansion allows companies to launch products to customers in multiple locations to meet customer needs. In addition, companies use the multiple locations as learning grounds for product development (Indian institute of materials management).

Another factor to consider along with TQM is cultural and ethic backgrounds. Catering to customers in the global market means that research will...

More Management essays:

... of financial and operations performance; peed in terms of new products and responding quickly to changing customer needs. Conclusion: In the 13 years that have passed since June 1980 when NBC aired a White Paper, If Japan Can, Why Can't We?, total quality management (TQM ...

... TQM (Total Quality Management). Actually TQM provides a role model of organizational culture, behavior and structure, which combined together procure excellence in the course of improved customer satisfaction and zero defects in the products/services ...

... of 5S of Housekeeping for Pakistan Textile Industry. Objectives The objectives of this report are: a. To fulfill the course requirement of "Total Quality Management" and understand the concepts and mechanisms of carrying out a research involving 5S of ...

... TQM) applies of should apply to the Public Schools. Total Quality ManagementRoss (1999) defines total quality management as "the integration of all functions and processes within an organization in order achieve continuous improvement of the quality of goods and services. The goal is customer ...

... service but to also persuade consumers that their products are of the best quality. How Globalization Impacts Total Quality Management In today's age of increased competition due to globalization, organizations have to increase the quality of its products and services as well as its customer service ...

4 pages619Oct/20075.0

Students & Profs. say about us:

"Good news: you can turn to other's writing help. WriteWork has over 100,000 sample papers"