Welcome to DBSTalk

Welcome to DBSTalk. Our community covers all aspects of video delivery solutions including: Direct Broadcast Satellite (DBS), Cable Television, and Internet Protocol Television (IPTV). We also have forums to discuss popular television programs, home theater equipment, and internet streaming service providers. Members of our community include experts who can help you solve technical problems, industry professionals, company representatives, and novices who are here to learn.

Like most online communities you must register to view or post in our community. Sign-up is a free and simple process that requires minimal information. Be a part of our community by signing in or creating an account. The Digital Bit Stream starts here!

remove am21 and reset (to remove) all ota channels. then do a reoot.
then go through process of re-adding am21 and reboot.
sounds convoluted, and it is, but I had 1 that acted that way and this was only solution.
also use different usb cord when readding to be sure.

My AM21 died a few weeks ago also. I reset, changed USB cables, unplugged and even took it out of the system and than connected it back in a week later. Nothing. May get another one even though this one lasted 5 months. I know they are only $50 but come on. I have my OTA going right to my display for now.

My AM21 died a few weeks ago also. I reset, changed USB cables, unplugged and even took it out of the system and than connected it back in a week later. Nothing. May get another one even though this one lasted 5 months. I know they are only $50 but come on. I have my OTA going right to my display for now.

I've had two AM21s since they were first released, and both continue to work just fine. I don't think there is a reliability problem, more likely just the luck of the draw.

IIRC, the way to get it replaced under the PP was to NOT say the AM21 was dead but first ask what is covered by the plan. Once they say "everything, top to bottom", say "That's good, because my AM21 just died"

For now, I have just ordered a replacement for $50.00. We'll see if that fixes it. I'll deal with trying to get reimbursed later, if need be.

Sigh. DirecTV ought to be embarrassed by the quality of its hardware and software. It's really a shame.

It's been over 3 years with the recent cycle of HR2x series for me, and I don't find anything to assign shame for. Are there bugs, sure. Tons have been fixed, and many new features have been added. All in all, I'm a very happy camper, including with the two AM21s that I've had for quite a while.

I see no reason for D* to be embarrassed about anything long term, other than some poorly trained CSRs, who are indeed, legendary.

As I've watched the thousands of messages go by in the last 3+ years, I have noticed a tendency for the following to obtain:

"Everything is alright, until it's not, and then it never was." I am not saying you fit into this, as you are very new to the forums, but it is a pattern that I see people fall into.

There are a bajillion things right with D*, service, hardware and software. There are plenty of things to work on in these same areas. That's how it is. (typically for any provider of services, software and hardware).

At least D* listens, responds and continues to develop the boxes. They don't do everything I would like, or the way I would like, but on balance, I'm simply a happy camper.