Terms of Use

DISCLAIMER

The information contained in this website is for general information purposes only. The information is provided by Richards Floral Design and while we endeavor to keep the information up to date and correct, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability or availability with respect to the website or the information, products, services, or related graphics contained on the website for any purpose. Any reliance you place on such information is therefore strictly at your own risk.

In no event will we be liable for any loss or damage including without limitation, indirect or consequential loss or damage, or any loss or damage whatsoever arising from loss of data or profits arising out of, or in connection with, the use of this website.

Through this website you are able to link to other websites which are not under the control of Richards Floral Design. We have no control over the nature, content and availability of those sites. The inclusion of any links does not necessarily imply a recommendation or endorse the views expressed within them.

Every effort is made to keep the website up and running smoothly. However, Richards Floral Design takes no responsibility for, and will not be liable for, the website being temporarily unavailable due to technical issues beyond our control.

Payment Policy

Accepted Methods of Payment

Credit Card (Visa, Master Card, Visa Debit)Cash (Instore Only)

Credit Card Charges

Your credit card will be charged when you place your order. If we are not able to fulfill your order for any reason your credit card will be refunded.

Mailing AddressRichards Floral Design

15 Broad Lane, Bradmore, Wolverhampton, WV39BN

Email: info@richardsfloraldesign.co.uk

Returns, Refunds and Exchanges Policy

How To Return An ItemYour item must be in its original condition to be returned, You must return the item within 24 hours of your purchase. We will be unable to refund or exchange any orders where there is damage caused by the recipient/customer. We will need to see the order before any refund is issued.

1. Please email info@richardsfloraldesign or call us on 01902335443 to request a refund and we will assign a member of staff to your order. 2. We will need to know why you wish to exchange or return any orders.

3. If there are any problems with the quality of our orders we will need to see the orders before we are able to advise.

Return Exceptions

Items can not be returned if they are not brought in store within 24 hours of you/the recipient receiving the order. These include cut flowers, plants, balloons, vases.

Orders that has been damaged by customers, recipients or third party delivery companies cannot be refunded or exchanged.

Orders that show clear signs of bad quality flowers, plants or foliage will need to be assessed by a Manager at Richards Floral Design before a refund can be issued. Their professional opinion, experience and decision is final. We will always aim to exchange any flower, foliage, plant, vase, balloon that has a clear quality issues which we are unable to control.

Exchanges

Orders that show clear signs of bad quality flowers, plants or foliage will need to be assessed by a Manager at Richards Floral Design before an exchange can be issued. Their professional opinion, experience and decision is final. We will always aim to exchange any flower, foliage, plant, vase, balloon that has a clear quality issues which we are unable to control. You will not be subject to a restocking fee in this case, but you still will have to pay return shipping if this is required.

Restocking Fee

All items are subject to a 10% restocking fee, this will be deducted from your refund. We also do not refund the original shipping that you paid on the order.