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CarGurushttps://www.cargurus.com

Oct 28, 2017

colby

Tried calling and e-mailing this dealer. I heard back twice, but never again after that. I was interested in buying the car and had the cash to purchase ($55,000). I had inquired about a possible trade-in, but could never get in touch with the dealer. Any follow-ups were about how there must of been confusion with potential other customers (the reason I never heard back), but I have only used 1 e-mail and 1 phone number to contact this dealer. If they were not interested in doing business, I would of preferred that they just said that, as opposed to ignoring my calls/messages and blaming it on other issues for nearly 2 weeks.

I'm sorry for not having enough staff to respond to all of our inquiries. However, I believe we said in the email, since it's a cross-country transaction and the corvette and a Harley-Davidson is not our specialty, we would not be able to buy the trade-ins without having the vehicle inspected in person. Too many factors to go wrong in doing a cross-country double-trade-in transaction. Also, an unforseen situation took place that I couldn't be at the office for some time to handle sales. How can we make it right for you? Please contact me at 916-660-9990.Eli.

CarGurushttps://www.cargurus.com

Oct 8, 2017

LRFB

Eli has always responded to my emails. He has been honest and consistent.

Thank you for being a valued customer at Elite Auto Imports. Congratulations on your purchase. And definitely, thank you for taking the time to give us feedback! We look forward to providing you excellent service in the future.

CarGurushttps://www.cargurus.com

Jul 8, 2017

Arod559

Eli was an easy person to talk to, gives you all the time you want to look around at the cars, not pushy. There were a few things that I didn't like though:
There were minor things wrong with the car I was looking at, but when you're about to drop $32,000 on a car you don't want anything wrong with it. He response was that its an 08 and there are going to be things wrong with it, and he was extremely firm with the price regardless of the things we found wrong.... oh and I didn't get to test drive the car because I don't have insurance (because I do not own a car at the moment) BUT all the dealerships I've been too let you test drive a car as long as you have a license, so I found that odd. I just would have thought that considering we drove 3hrs to see it that id atleast test drive it. Over cool dude but I didn't purchase the car.

Buyer Beware!!!!
18 days after purchasing this vehicle while my husband was washing it, he
noticed a strange overspray on the door jam. This triggered a closer
inspection. We took it to be looked at by a body shop who used a tool called
a paint meter. Indeed. The drivers side front wheel panel area had been
bondo'd and repainted and was not registering numbers consistent with the
rest of the vehicle. Hmmmmmm. This was not disclosed when purchasing.
In a panic I contacted Mike who put me in touch with the owner Eli. Eli
eventually called back and took the issue to a whole other level. Instead of
being apologetic and working to remedy the issue he begins to explain how
a car can be repainted and not have to be disclosed because he claims it
was never in an accident. He told us we should've had it inspected
somewhere else before purchasing and that we bought this AS IS NO
WARRANTY.
This owner then insinuated that it's possible that we may have caused this
damage in the last 18 days...implying that WE maybe trying to pull a fast
one.
My husband is lifelong active duty military and I am an RN. We have devoted
our lives to helping people every single day. As if that insult wasn't enough,
once my husband stated he was going to return the car back tomorrow Eli
stated they are not obligated to buy back the vehicle and proceeds To HANG
UP on my husband.
So here you have it. We buy a car that has been fixed for some reason that
we don't know but never showed up on the Car Fax. That does not mean it
hasn't been in an accident.... it could've been fixed under the table.
Moral of the story DO NOT feel like this company will have your back
because of the good reviews you see here. They don't. They sell premium
luxury vehicles and don't know or care about the underlying quality. If you do
purchase here please get it inspected before you buy. This is NOT an honest
and reputable company. There are plenty of good people and businesses out
there who will be honest. However, they do not reside here. Please learn
from my mistake. We are a stand-up couple and are civil servants in ours
and your community. All we expect is "Integrity" from any business we deal
with.
Elite Auto Imports is Unsatisfactory!

Customer had a concern. Reached me somehow on my personal cell phone on a Sunday (our only day off) as I was traveling in poor cell phone coverage. As customer was mentioning her concern, reception disappeared. And this was perceived as me dropping a phone on her. Before that actually happened, I asked the customer to let me look into it on Monday as I return to the office. Came Monday, I personally met with the buyers husband where we went over details and resolved the concern. I also agreed to compensate the customer for the for inconveninece and wrote a $300 check to them. In return I apo

Customer had a concern. Reached me somehow on my personal cell phone on a Sunday (our only day off) as I was traveling in poor cell phone coverage. As customer was mentioning her concern, reception disappeared. And this was perceived as me dropping a phone on her. Before that actually happened, I asked the customer to let me look into it on Monday as I return to the office. Came Monday, I personally met with the buyers husband where we went over details and resolved the concern. I also agreed to compensate the customer for the for inconveninece and wrote a $300 check to them. In return I apologized for any miscommunication and asked to do us a curtesy and remove the negative reviews all over the internet. Buyer cashed the check and never bothered to do her part of the bargain. I believe we treated the customer fairly. I hope buyer will still do the right thing on her part.
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CarGurushttps://www.cargurus.com

Dec 31, 2016

Brian

Did not communicate with me! Only responded with that its available and on further questions no respond. Sad because I would have bought it!

Brian, we have clearly displayed on all of our websites that we are closed on December 30th through January 2nd in observance of new year and due to travels. We also tried to at least respond to every lead in at least letting them know if the specific vehicle is available or not even though we were closed those days you attempted to reach us. Please be considerate of reality of life of a small business with only a few employees. We also have families and strive to serve all of our customers with maximum availability. I hope you can help us with a more fair rating of our business. Best Regard

Brian, we have clearly displayed on all of our websites that we are closed on December 30th through January 2nd in observance of new year and due to travels. We also tried to at least respond to every lead in at least letting them know if the specific vehicle is available or not even though we were closed those days you attempted to reach us. Please be considerate of reality of life of a small business with only a few employees. We also have families and strive to serve all of our customers with maximum availability. I hope you can help us with a more fair rating of our business. Best Regards. Eli.
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CarGurushttps://www.cargurus.com

Nov 26, 2016

Jeffrey

I end up buying this car. Eli was outstanding to deal with and the car was
amazing.

Jeff, thank you for taking the time giving us your experience review! We strive to give all of our customers the best possible experience buying their car with us. And thank you for sharing a little about your experience in leading a business of your own. I found it encouraging and helpful to me as well! Enjoy your Porsche 991 Carrera S!

CarGurushttps://www.cargurus.com

Sep 30, 2016

Aundrea

My husband and I were thoroughly impressed with this place! Even though or purchase didn't work out, with no fault to the dealer, we would definitely but from them. Great customer service, and they take really great care of their inventory. If you're considering this place, you MUST go!

Thank you for giving us a try. We apologize for not being able to respond in better time. It was simple because of recent manager transitioning out and I was too overloaded with additional work that I had in addition to my responsibilities. We hope to earn your future business again. Happy Holidays!

The car I enquired about was sold, but they had one that was
similar, and it turns out I liked even better. I bougt it and it is
now sitting in my garage..
Great dealership, great cars, great folks ...Nic and Eli are down
to earth and easy to deal with.. Cal