Why you really can’t trust the media: Claire Cain Miller and Farhad Manjoo get things wrong in the New York Times

In “The Next Mark Zuckerberg Is Not Who You Might Think,” the New York Times‘s Claire Cain Miller repeats an unfortunate quote that is a joke but was taken out of context: “‘I can be tricked by anyone who looks like Mark Zuckerberg,’ Paul Graham, co-founder of the seed investor Y Combinator, once said.”* But Graham has already publicly observed that this is a joke. As the link shows he’s publicly stated as much. Thousands of people have already read the column, but yesterday morning I thought that it’s not too late to correct it for those yet to come. So I wrote to both Miller and to the corrections email address with a variant of this paragraph.

In response I got this:

Thanks for your email. I’m confident that most readers will understand that the line was tongue in cheek, however. The idea that a co-founder of Y Combinator could be persuaded to part with seed funding simply by dint of the solicitor’s wearing a hooded sweatshirt is, of course, preposterous. At any rate, there is nothing to “correct,” so to speak, as Mr. Graham did in fact say those words.

Best regards,

Louis Lucero II
Assistant to the Senior Editor for Standards
The New York Times

But that’s not real satisfying either: nothing in the original article to indicate that Miller meant the line tongue-in-cheek. Based on the surrounding material, it seems like she took it seriously. Here is the full paragraph:

Yet if someone like that came to a top venture capitalist’s office, he or she could very well be turned away. Start-up investors often accept pitches only from people they know, and rely heavily on gut feelings, intuition and what’s worked before. “I can be tricked by anyone who looks like Mark Zuckerberg,” Paul Graham, co-founder of the seed investor Y Combinator, once said.

I wrote back:

Thanks for your response, but it’s pernicious because Graham, as he explains at the link, does not actually think he can be tricked by anyone who looks like Mark Zuckerberg, and his statement is part of the reason why he can’t, and why he doesn’t necessarily expect the next tech titan to look like Zuckerberg. One of the epistemological roles of humor is to say something but mean the opposite: have your read Umberto Eco’s The Name of the Rose? In addition to being a fantastic book, many sections deal with precisely this aspect of humor, and the role it plays in human discourse.

There’s actually a Wikipedia article on quoting out of context that’s both relevant here and helps explain why some reasonably famous people are becoming more cagey about speaking in public, in uncontrolled circumstances, or to the press.

To say that anyone even slightly familiar with Graham’s thought or writing—which is available publicly, for free, to anyone with an Internet connection (as most New York Times reporters have) will understand that the quote is absurd. Graham has probably done more to promote women in technology than anyone else. He wrote an entire essay, “Female Founders,” on this subject, which arose in part because he was “accused recently of believing things I don’t believe about women as programmers and startup founders. So I thought I’d explain what I actually do believe.” Miller didn’t bother reading that. She got it wrong, and it goes uncorrected. So this bogus quote that says the opposite of what Graham means is still going around.

Meanwhile, Farhad Manjoo wrote “As More Tech Start-Ups Stay Private, So Does the Money,” in which he cites various reasons why startups may stay private (“rooted in part in Wall Street’s skepticism of new tech stocks”) but misses a big one: Sarbanes-Oxley.** It’s almost impossible to read anything about the IPO market for tech companies without seeing a discussion of the costs of compliance (millions of dollars a year) and the other burdens with it.

I tweeted as much to him and he replied, “@seligerj a whole article about a complex issue and no mention of my pet interest that is just of many factors in the discussion!!!!??” Except it’s not a pet interest. It’s a major issue. Manjoo could have spent 30 seconds searching Google Scholar and an hour reading, and he’d conclude that SBO is really bad for the IPO market (and it encourages companies to go private). But why bother when a snarky Tweet will do? A snarky Tweet takes 10 seconds and real knowledge takes many hours. General problems with it are well-known. Not surprisingly, Paul Graham has written about those too. So has Peter Thiel in Zero to One. Ignoring it is not a minor issue: it’s like ignoring the role of hydrogen in water.

Manjoo’s article is at least a little better because his is a misleading oversight instead of an overt misquotation. But it’s still amazing not just for missing a vital issue in the first place but the response to having that issue pointed out.

If the articles were posted to random blogs or splogs I’d of course just ignore them, because the standards to which random blogs are held are quite low. But they were posted to the New York Times, which is actually much better than the rest of the media. That two writers could get so much so wrong in so short a space is distressing because of what that says not only about the Times but the rest of the media. I’m not even a domain expert here: I don’t work in the area and primarily find it a matter of intellectual curiosity.

This post is important because the Times is a huge megaphone. Policymakers who don’t know a lot about specific issues related to tech read and (mostly) trust it. While sophisticated readers or people who have been reading Graham for years might know the truth, most people don’t. A huge megaphone should be wielded carefully. Too often it isn’t.

Oddly, one of my earliest posts was about another howler in the New York Times. I’ve seen some since but yesterday’s batch was particularly notable. There are many good accounts of why you can’t trust the media—James Fallows gives one in Breaking the News and Ryan Holiday another in Trust Me, I’m Lying—but I’ve rarely seen two back-to-back examples as good as these. So good, in fact, that I want to post about them publicly both to inform others and for archive purposes: next time someone says, “What do you mean, you can’t trust even the New York Times?”, I’ll have examples of why ready to go.

* I’m not linking to the article because it’s terrible for many reasons, and I’d like to focus solely on the one cited, which is provably wrong.