Terms & Conditions

The Welcome-worldwide.com website (hereafter referred to as "This Site") is part of Welcome Worldwide S.L. (hereafter referred to as "Welcome Worldwide") which is a Spanish legal registered company, registered in 20, Párroco Eusebio Cuenca street Madrid 28045, Spain. Company registration number is: ES-B85398527.

Legal jurisdiction

Terms and conditions are governed by Spanish law and users and advertisers on "This Site" accept the exclusive jurisdiction of Spanish courts in the city of Madrid.

A condition of using "This Site" is agreement not to use "This Site" for any illegal purpose, or purpose prohibited by these terms and conditions, or by other applicable laws and regulations.

Terms and conditions of use "This site"

1. Personal use

"This Site" can only be used to view or make enquiries to owners regarding holiday rental properties. Holidaymakers are not charged access, and "This Site" can only be used to contact our advertisers regarding the suitability of their properties for a holiday rental. Use of "This Site" for any purpose other than research and booking of a holiday rental property is strictly prohibited. When sending an enquiry through "This Site" your e-mail address will be saved in our database and we will send you at least one e-mail per year for commercial purposes. You can always unsubscribe from this service by sending an e-mail to unsubscribe@welcome-worldwide.com and your e-mail address and data will be deleted from our database.

2. Accuracy of property and owner information

"Welcome Worldwide" cannot guarantee the accuracy of prices, photos or other information available on "This Site". Accurate property description, prices, bookings and photos are the sole responsibility of the property owner or agent. "Welcome Worldwide" has not confirmed the price, or accuracy of each advertisement and owner, so holidaymakers are advised to make their own investigation into the authenticity of any information offered. "Welcome Worldwide" is not liable for errors, inaccuracies, misleading photographs, prices, or claims, made in the information supplied by the owner, or agent, on "This Site".

3. Liability

Use of "This Site" indicates that you agree to release "Welcome Worldwide" from any loss or damage in connection with any breach of terms and conditions, or any other legal obligation by you and your use of "This Site". "Welcome Worldwide" cannot be held responsible for any losses or damages you may experience using "This Site". Therefore, "Welcome Worldwide" is not obliged to offer any refund or compensation for losses you made have suffered from renting a property from an advertiser on "This Site".

4. Copyright

Content and software on "This Site" is copyright protected. Other than personal use, content may not be otherwise used or copied without the prior written approval of "Welcome Worldwide" or the individual or organization posting information on "This Site".

Terms and conditions for advertisers with "Welcome Worldwide"

5. Copyright

The advertiser guarantees that he/she owns the copyright in the photographic and textual material supplied to "Welcome Worldwide" (the material), or is authorized by the owner of the copyright to grant "Welcome Worldwide" permission to use the material. The advertiser grants "Welcome Worldwide" a perpetual, royalty-free license to use the material for promotional purposes. The advertiser unconditionally indemnifies "Welcome Worldwide" immediately on demand against any cost, loss, or liability (including legal representation costs) which "Welcome Worldwide" may incur by any breach of copyright from use of the material. The advertiser understands that photographic or textual material from any part of "This Site" may not be reproduced without permission from the copyright owner.

6. Design and layout

"Welcome Worldwide" cannot be held responsible for any loss, or damage, resulting from the design of layouts, or changes made to the photographs and text submitted by the advertiser. "Welcome Worldwide" reserves the right to set the final design layout of an advert on "This Site", including the right to edit text, or amend layouts or photographs. "Welcome Worldwide" also reserves the right to amend and edit text data entered on the online advertiser database.

7. Liability

If an advertiser is victim of fraud, "Welcome Worldwide" cannot become liable to the advertiser. "Welcome Worldwide" does not guarantee that the operation of "This Site" will be uninterrupted or error free. "Welcome Worldwide" cannot be held liable to the advertiser for any fraudulent, consequential, or indirect damages, including lost profits, however caused, on any theory of liability, including but not limited to, product liability.

8. Multiple properties

A property advertisement on "This Site" belongs to one holiday unit, not multiple units, nor should be represented as an example of properties in a region. Only one unit should be represented in an advertisement unless prior permission has been given. "Welcome Worldwide" reserves the right to amend any property adverts not in accordance with this policy.

9. Termination of an advert

If "Welcome Worldwide" receives complaints from users about a specific advertisement misrepresenting a property, or its surroundings, or if "Welcome Worldwide" repeatedly receive complaints about an owner, then we reserve the right to remove the advertisement and disable the account without notice, and retain payment. If an advertiser attempts to enter unsuitable material into the database, or repeatedly misuses the on-line system, "Welcome Worldwide" reserves the right to reject any advertisement and will not be liable for any expense caused. Advertisers can remove their advert from "This Site" before the end of their subscription period, and this will be done as soon as formal notice is received from the subscriber by e-mail, quoting their owner ID or home number and password. Unfortunately, no refunds can be given.

10. Contact

To maintain a constantly high level of service "This Site", requires all advertisers to be available to respond to enquiries by telephone or e-mail. If advertisers are unavailable for a period of more than one week, we ask them to leave an answer phone message to that effect, or leave an out of office response on their e-mail account. If neither of these options is possible, we ask advertisers to contact us so we can temporarily suspend their advert. We reserve the right to suspend adverts of owners who are unavailable for more than one week. We will send messages by telephone and e-mail asking the advertiser to request re-activation upon their return. Please note that we offer an SMS text service to bring enquiries to owners' attention when they cannot access their e-mail.

11. External links

Links from an advertisement to any website or e-mail address other than "Welcome Worldwide" are only accepted if a link is sent back to "Welcome Worldwide" from your website or blog or similar. If an advertiser adds a link or e-mail address without consent, re-adds a link or e-mail address after removal or removes reciprocated links from their advert on "This Site", we reserve the right to cancel their advertisement without refund.

12. Payment policy

The Standard Price of a Single Holiday Property Advert on "This Site" costs 119 € for a period of 12 months, this price excludes Value Added Tax (VAT/IVA).

Welcome Worldwide reserves the right to discount the Standard Price at their discretion.

As an electronic service provider we are obliged to collect VAT/IVA only if (a) you operate your holiday rental business in Spain or (b) you operate your holiday rental business in the Canary Islands AND are unable to provide a valid VAT/IVA number or (c) you operate your holiday rental business in an EU member state AND are unable to provide a valid VAT/IVA number from this country.

The country in which you operate your holiday home business is not where the property is located but rather the country from which the business is administered. This will normally be your country of residence. The applicable VAT/IVA rate will be the rate in force in Spain at the time of your payment.

13. Refund policy

"Welcome Worldwide" provide an advertising service rather than a physical product. We offer a 'cooling off period' of seven (7) days wherein an Advertiser has the right to cancel their advertisment for a full refund; the Advertiser will need to apply for the refund in writing by email to "Welcome Worldwide" at invoices@welcome-worldwide.com providing Owner ID number and Property Reference number. The 'cooling off period' applies to the initial advertising period only; it cannot be applied beyond the first year.

14. Modifications to pricing and conditions

"Welcome Worldwide" reserves the right to change the rates and conditions without notice. Changes to rates will be applicable immediately for new advertisers and following renewal for existing clients.