Skybus Offering Spring Discounts to Cancellees

Thanks to reader Andrew for pointing this out to me - a post about this was also made this evening on ColumbusUnderground.com.

Skybus is apparently trying to lure back passengers who have previously had their flights cancelled by sending them an email offer of $50 off a roundtrip during April and May.

Here's the text of the letter, as forwarded to me:

" Dear Skybus Customer:

We know that we caused you an inconvenience when we cancelled your Skybus flight and we apologize for that. Our most important initiative at Skybus now is to lower our cancellation rate and to improve our on-time performance.

Your business is very important to us, and we want to offer you an incentive to give us another try. We would like to offer you a $50 voucher good for travel on any Skybus flight, to any of our destinations, between April 1 and May 21, 2008.

All of the details are explained below. In order to take advantage of this special offer, you must log on to www.skybus.com and make your reservation no later than April 15.

All of us at Skybus are eager to see you again, and for you to take advantage of our nonstop flights, our new, full-size jets and our great destinations. We look forward to serving you soon.

Sincerely, Mike Hodge - Chief Executive Officer"

Let's see: $50 in April will pay for most of the fare for a long weekend in Richmond. It won't go too far to the most popular destinations in Florida or California, especially around the weekends when most peopel travel for pleasure. It's not a lot, but it's a nice gesture.

Meanwhile, the lack of live humans working in customer service remains a major issue for many travelers with Skybus. That's the biggie I'll be curious to see if they address.