Last Updated: May 18, 2018

By ordering a DriveHQ subscription, you agree to the following Subscription Terms and Conditions in addition to our standard Membership Agreement.
“You” refers to yourself and/or any organization or company that the service is ordered on behalf of.

Subscriptions

DriveHQ Cloud IT service is a recurring subscription-based service. Whether you order a monthly or yearly service,
the service will always automatically renew unless explicitly canceled.

DriveHQ offers a free service intended to allow users to trial
the service before ordering a subscription. Users are recommended to
order an annual service plan only after they have tried the free or monthly service.
After a subscription is ordered, no refund shall be offered. If you wish to
cancel a subscription, under DriveHQ’s sole discretion, you may receive a prorated amount of credit in the form of a cash
balance in your DriveHQ account. The credit can be used toward a new subscription in the future or transferred to another
DriveHQ account or CameraFTP account.

All subscriptions are billed continuously on a monthly basis until cancelled by you.
Annual service is treated as a pre-paid monthly service with an annual service discount. Multiple
subscriptions can be ordered on the same or different dates. The monthly billing date is the day of month when you signed up for your DriveHQ account.
If the order date of your subscription is different from your billing date, the first month’s subscription fee shall be
prorated and the difference shall be deposited into your account as a service coupon balance (credit).

The monthly service price of a monthly plan shall be the price you paid for the subscription and the monthly price of a yearly plan
shall be the price you paid for the subscription divided by 12. It is your responsibility to ensure your account balance
always has enough funds to pay for your subscriptions. You can go to the Deposit page at any time to deposit money into
your account. On future billing dates, an amount equal to your total subscription(s) fees will be automatically deducted
from your cash balance and service coupon balance. If your account does not have enough funds to pay for your subscription(s), the system
can automatically debit your credit card or PayPal account if automatic debiting is enabled for your account. Otherwise,
a negative balance will be accrued.

If your account accrues a negative balance, a billing statement will be emailed to your registered email address on your
monthly billing date until it is brought to a balance above 0. It is your responsibility to ensure that you receive and
read all emails sent by DriveHQ. If you accrue a negative balance, there will be a one month grace period, after which
DriveHQ may restrict the service or disable your account at its discretion. Any unpaid balance on the account will be
kept on record and DriveHQ has the right to pursue collection of it. In the event that collection occurs, you agree to
pay the negative balance as well as the collection fee.

Cancellation

Before cancelling your subscription, you must reduce your used storage space to 1 GB or less. If you have a group account,
you must reduce all sub-accounts’ used storage space to 1 GB or less, then delete these accounts or remove them from your group.
If you have a negative balance on your account, you must make a deposit of that amount to bring your account back to good standing.
To make a deposit, go to the My Account page, then click Deposit. You can make a deposit by credit card or PayPal.
You can also pay by check or bank wire. Please contact customer support for detailed instructions on how to do so.
When you have completed these steps, you can cancel your subscription(s) by logging on to www.drivehq.com and going to
My Account -> Subscribe -> Current Subscription. Select an order ID and the “Cancel subscription” button will be displayed
on the next page. Click “Cancel Subscription”. After you have cancelled all subscriptions, your account will be automatically
downgraded to a free service account. If you wish to have your account deleted, email your request to customer support.

Subscription Renewal, Upgrade, or Downgrade

Subscriptions automatically renew on a monthly basis until canceled by you. If you ordered a yearly subscription,
your monthly rate is the yearly price divided by 12. After the first year, you will continue to be billed monthly.

You must ensure your account always has enough funds to cover future billings by making deposits as needed.
You can deposit money ahead of time to cover future payments. To make a deposit, logon to www.drivehq.com and go to My Account page,
then click on Deposit.

To upgrade or downgrade your subscription, order the new subscription you want and then cancel your current one(s).
If you have available credit in your service coupon balance and would like to use it toward purchasing a new subscription,
contact a customer support member to have it transferred to your cash balance.

If you accidentally order a duplicate subscription or if you fail to cancel your previous subscription(s) after an upgrade
or downgrade, you must contact customer support within 3 months if you wish to have duplicate charges waived.

Deposits

Deposits made into your account are subject to a no-refund policy. Deposits are put into your account in the form of a cash balance.
The cash balance shall first be used to automatically pay for a negative balance on your account if you have one. If there
is no negative balance, the cash balance can be used to purchase a new subscription. The cash balance can also be left in the account
to be deducted automatically on future billing dates. Any amounts made through a deposit and of which are not used to pay for a
subscription are transferrable to any DriveHQ account.

Automatic Payment Option

DriveHQ can automatically charge your credit card or PayPal account if you have saved your billing info with us and if you enabled
Automatic Debiting. DriveHQ does not record your full credit card (or PayPal) information on file. Such information is only
recorded with our payment processor.

You must keep your billing info up-to-date. To update your billing info, you must make a deposit of at least $1
into your DriveHQ account. The deposit is used to verify your billing info to be correct. After a deposit is processed successfully, your billing information
will be automatically updated.

Late Fee

Except as prohibited by law, we may assess a late charge if your account is past due for over 1 month.
The late charge is due when we bill you for it. The late charge will be the lesser of 3 percent of the
unpaid amount each month or the maximum rate permitted by law.
If you fail to pay in full on time, we may use a third party to collect past due amounts;
we may report it to credit bureaus; we may suspend or cancel your service or delete your files.
You must pay for all reasonable costs we incur to collect any past due amounts, including reasonable attorneys'
fees and other legal fees and costs.

Cloud Storage is the same as Online Storage or Internet Storage. Users can easily upload / download files on DriveHQ cloud storage system using DriveHQ FileManager, web browser, FTP Service or DriveHQ WebDAV cloud drive. Users can remotely access files from anywhere at any time.

DriveHQ Cloud File Server works just like a local file server. You can drag and drop files / folders using FileManager, FTP or WebDAV cloud mapped drive; you can directly edit a remote file and save back; you can manage sub-users and sub-groups; you can share folders to different users with various permissions.

You can get rid of USB backup, DVD backup or tape backup. DriveHQ Cloud Backup is much better and more affordable than traditional backup solutions. You can backup / restore files from anywhere at any time without carrying a backup device. Also because it is offsite backup, it can survive any major disasters.

DriveHQ Online Storage has much more features than other online storage services. It is far more than just online storage,
It supports all modern web browsers and FTP client software;
it has a native client program DriveHQ FileManager and can map a cloud drive. It is seamlessly integrated with DriveHQ Cloud IT system.

You can map DriveHQ online storage as a WebDAV cloud drive, such as Z: drive. No software needs to be installed. It is extremely simple.
If you have a lot of files or very large files, you can also use DriveHQ FileManager or FTP.

DriveHQ online storage service is designed to be extremely secure and reliable. It is managed by professionals,
colocated in a high-end data center with full redundancy and 24x7 onsite security. Your files are secure and private.

DriveHQ Drop Box folder enables anybody to upload files to you securely without having to sign up and without hassle. Just provide your drop box
URL, and anybody can drop files into it. Files in a drop box can only be accessed by yourself.

FTP stands for "File Transfer Protocol". It is the most popular method for transferring files to different locations.
Almost all platforms support FTP. FTP is efficient, reliable and easy-to-use. It can be used to transfer very large files / folders.
DriveHQ offers standard FTP features plus more advanced features at a very low cost.

To setup, configure and secure an FTP server is never easy. FTP server may pose serious security threat as you must open a lot
of network ports; managing FTP accounts and set permission is also a headache. DriveHQ FTP server saves you time and money,
you can set it up in just a few minutes.

DriveHQ FTP Server Hosting service includes FTP server software, hardware and hosting. It is extremely easy to setup. Compared with
other FTP hosting service, DriveHQ FTP service not only is a standard FTP hosting service, but also is seamlessly
integrated with other DriveHQ cloud services.

You can backup files / folders to DriveHQ FTP server from any platforms. Files backed up to DriveHQ FTP server are secure and private.
You can access these files using DriveHQ FTP, DriveHQ.com website or DriveHQ FileManager client software.

You might have a very good backup solution in-house. However, in-house backup is inherently less secure / reliable than offsite backup.
In case of major disasters, such as fire, flood, theft, virus, etc. both the source files and the backup files can be
destroyed as they are in the same location. Offsite backup keeps your backup data in a different location, thus it is far more reliable.

You can backup emails using either DriveHQ Online Backup or DriveHQ EmailManager. Using DriveHQ Online Backup,
you can backup the entire Outlook PST files or other email data folder.
Using DriveHQ EmailManager, it is far more efficient as it can incrementally backup emails and contacts one by one and
it only backs up new emails.

In-house backup such as tape backup is not flexible. You can only backup your data when you are in the same location.
DriveHQ Online Backup is different. You can backup / restore your files & folders from any remote locations.
No backup device or media is required.

You can automatically backup servers and databases in your company; employees can also backup their PCs, laptops and MACs.
Using DriveHQ group account service, you can allocate storage space and download bytes to your sub-users.
All sub-users are treated as premium users. They can access backed-up files online from anywhere.

Email service is very important to any business. There are a lot of free email hosting services; however, for business,
you need something better. You don't have to pay a lot to setup Exchange server or limit yourself to webmail only.
DriveHQ email service is designed for SMBs. It supports SMTP/POP3/IMAP4/webmail and custom domain. You can also create group accounts.

SMTP is the standard protocol for sending emails; POP and IMAP are the standard protocols for retrieving emails.
Most email client software (incl. Microsoft Outlook and Outlook Express) supports SMTP, POP and IMAP. POP3 is usually
used for downloading emails to local; IMAP can keep all emails on server and automatically sync local and remote email boxes.
DriveHQ email server supports all 3 protocols.

DriveHQ email service can be accessed using almost any email client software / device, such as Outlook, Outlook Express, iPhone,
Android, Blackberry and Windows Mobile, etc. Emails can be kept on server so that you can download emails
from multiple computers / devices. Using IMAP, you can also sync your local and remote emails.

You can use DriveHQ Online Backup to backup emails. However, if you use Outlook / Outlook Express, then using DriveHQ EmailManager client
software is much more efficient. You can drag-n-drop upload / download emails and contacts; you can setup automatic backup
tasks to backup your emails and contacts to DriveHQ webmail.

You can create folders in your own account, then share different folders to different users with different permissions.
You can also share folders to sub-groups and contact groups and set different permissions. The same folder can also be shared again
with different permissions. Thus, multiple users can collaborate online.

Using DriveHQ FileManager, you can select a folder and click Synchronize to create a sync-ed folder. You can
sync folders on different computers to the same remote folder, thus you can synchronize multiple computers.
You can also sync folders of multiple users to the same group shared folder, thus you can sync folders of multiple users.

DriveHQ reseller platform makes it extremely easy to launch white label (i.e. private label) or co-branded service.
A co-branded service can be launched in just a few hours. The cost is extremely low at only $50-500/year, which is
about 10 times lower than our competitors'. Resellers can customize or localize the website, service prices and client software.
DriveHQ also has other partnership / affiliate programs suitable for any size businesses.