How to run a tracert to the Blackbaud Hosting Services Servers and interpret the results

This knowledgebase article outlines how to run a traceroute to test performance for the Blackbaud Hosted environment. A traceroute test is a networking tool used to display the route traffic takes to a server/host and any potential delays of packets.

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To run a traceroute in Windows 7:

Click Start menu

Type cmd in the white box and press enter to open the command prompt

Type tracert [URL of the appropriate datacenter, as listed below]

Hit Enter

To run a traceroute in Windows XP:

Click Start menu

Click Run

Type cmd in the white box and press enter to open the command prompt

Type tracert [URL of the appropriate datacenter, as listed below]

Hit Enter

To run a traceroute in Windows 10:

Right-click Start menu(You can also bring up the Run window by pressing "Windows / r" on your keyboard.)

Click Run

Type cmd in the white box and press enter to open the command prompt

Type tracert [URL of the appropriate datacenter, as listed below]

Hit Enter

Trace to the appropriate URL depending on which datacenter the customer is on: