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Go Auto Customer Story

FireEye enables Go Auto to stay focused on customers

Go Auto is a recognized leader among
North American vehicle dealerships and has attained this position due
to its focus on forming long-term relationships with clients and
giving back to the local community. This is exemplified by its
celebration of ‘Random Acts of Kindness’ – a movement that is honored
every February – by donating $1 million to its employees ($350 each)
to be used for a person or group in genuine need.

“We wanted to partner with a company that really understands the global security landscape, and we felt that FireEye had the most comprehensive perspectives in the industry.”

- Shaun Guthrie, Director of Information Technology, Go Auto

Protecting Customers’ PII

The company has been able to leverage
technology to efficiently and effectively engage with customers;
enabling them to feel part of the corporate ‘family’ no matter which
location they are visiting. Personally identifiable information (PII)
and credit card data – subject to being secured in compliance with the
Payment Card Industry Data Security Standard (PCI DSS) – as well as
half a million emails a day comprise a large majority of the digital
assets that Go Auto leverages and protects to help customers feel
cared for.

Shaun Guthrie, director of information
technology for Go Auto, shared, "We want nothing to inhibit our
ability to maintain a strong relationship with our customers. When we
began experiencing an increase in phishing attacks and Trojan Horse
malware in emails, we realized our legacy security stance was not
providing sufficient protection and began researching additional options."

Reliant on the cloud-based Microsoft
Office 365 toolset that incudes browser-based email, Guthrie wanted a
best-in-class cloud-based security solution to appropriately pair with
it. His staff performed an in-depth investigation of the options and
determined FireEye Email Threat Prevention (ETP) to be the most robust
solution that best meets the firm’s needs.

World-Class Security

ETP not only offers Go Auto protection
against advanced attacks but supplies powerful anti-spam and
anti-virus protection. "We wanted to partner with a company that
really understands the global security landscape, and we felt that
FireEye had the most comprehensive perspectives in the industry,"
reflected Guthrie. "FireEye is in the news all the time as the
vendor of choice for Incident Response after a major breach, and
knowing that knowledge taken from these experiences enhances the
protection provided across the entire solutions portfolio made us feel
extremely comfortable about approaching the company."

Go Auto undertook a proof of concept
(POC) trial with FireEye. Guthrie recounted, "The POC showed us
where malware had infiltrated our legacy defenses. ETP immediately
captured, blocked and reported on the malicious code, making us feel
much safer and less vulnerable. Configuring ETP for our environment
was extremely simple and straightforward."

He added, "FireEye Email Threat
Prevention fits well in our cloud-based strategy because it offers us
the flexibility to manage everything without the need for additional
resources; it’s a seamless fit in our environment."

Global Telecom Profile

Based in the Edmonton area of Alberta, Canada, Go Auto is a group of
over 40 automobile and recreation vehicle dealerships. The firm offers
20 automobile brands – including Acura, Ford, Land Rover, Mazda,
Porsche, and Volvo – with an inventory of over 10,000 vehicles. Go
Auto features a simple pricing model and does not charge extra
dealership fees, which enables the vehicle shopping experience to be
totally free from traditional sales pressures.

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“Because we have such confidence in knowing that FireEye ETP provides us the protection we are looking for, we don’t spend a lot of time fixating on the possibility of an attack.”

- Shaun Guthrie, Director of Information Technology, Go Auto

An instant view of security

Go Auto appreciates the ability of ETP to
cover a wide variety of challenging file types: "We no longer
need to automatically block every zip file or encrypted traffic
because now ETP examines the contents, determines whether or not they
are malicious, and acts accordingly," Guthrie noted. "This
greatly increases our efficiency and ensures that we can conduct
business safely without having to worry about the consequences of
opening messages."

His team is pleased with the ease- of-use
that ETP delivers; the staff quickly discovered the dashboard to be
very straightforward to use, and that all alerts contain actionable
intelligence with specific mitigation for the reported threat.
"The accuracy of the threat intelligence we get from our ETP
subscription is excellent – we’ve had almost no false positives – and
while there was a common belief that most threats arrive from
overseas, we’ve discovered that many of them are being launched much
closer to home," observed Guthrie.

Of particular importance to Guthrie are
the practical executive-level reports. He pointed out, "ETP makes
it easy for me to have a conversation with Go Auto executives about
the value of this protection in relation to the cost; the
risk-avoidance far outweighs the expense."

Keeping the focus on customers

ETP gives Go Auto peace of mind, Guthrie
concluded, "There’s been a lot of press coverage for several
high-profile ransomware attacks recently, but because we have such
confidence in knowing that FireEye Email Threat Prevention provides us
the protection we are looking for, we don’t spend a lot of time
fixating on the possibility of an attack. We know they are being
successfully stopped in their tracks, enabling us to focus on our customers."