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Todd Johnson

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Todd Johnson, the company's vice president of operations, said there are three basic steps to recovering information from a damaged drive.

"First thing, we'd take (the hard drive) into a 'clean room,' which allows us to open them up and clean them out," Johnson said.

...

Then, Johnson said, the computer experts would work through any mechanical failures that the damage caused.Finally, they'd see if they could rebuild parts of the drive to see if the data could be recovered.

"The sooner we get the drive, the greater the likelihood that it can be saved," Johnson said.

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I agree to the Terms of Service and Privacy Policy. I understand that I will receive a subscription to ZoomInfo Community Edition at no charge in exchange for downloading and installing the ZoomInfo Contact Contributor utility which, among other features, involves sharing my business contacts as well as headers and signature blocks from emails that I receive.