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CFPB Extends Consumer Complaint Hotline Pilot

WASHINGTON (9/23/13)--The Consumer Financial Protection Bureau (CFPB) has expanded the reach of its pilot program intended to help consumers more easily have their financial product questions or complaints answered by the bureau's Office of Consumer Response. The CFPB has partnered with the City of Jackson, Miss., so Jackson consumers can now dial 311 to be connected with the bureau when they have financial issues.

The CFPB launched the hotline pilot in Newark, N.J., in February. Consumers there can dial 4311 for quick access to the agency's consumer response team.

In Jackson, the 311 hotline is a non-emergency line connecting residents to city services.

"We understand the challenges that Jacksonians face on a daily basis when it comes to financial services such as loans, debt collection, and mortgages," said city Mayor Chokwe Lumumba. "We want to help our citizens become more aware of the financial options and services that are available to them, and what better way than to connect the City's 311 system with the CFPB."

"Our mission at the CFPB is to make it easier for consumers to navigate the complex consumer financial markets," said CFPB Director Richard Cordray, who added the agency is always looking for new ways to connect with consumers.

For consumers outside of the hotline areas, the consumer response team can be reached by :

Visiting consumerfinance.gov/Complaint;

Calling the toll-free phone number at 855-411-CFPB (2372) or TTY/TDD phone number at 855-729-CFPB (2372);