Blogs

About this blog

Welcome to the Application Performance Management Blog, where you can read the perspectives from APM experts. This Blog provides insights into the Application Performance Management solution, as well as technical details about specific IBM products.

Hello folks. This one is another little obscure one from back in the 6.23 days, but as we still have plenty of customers out there still running it and not everyone is on a particularly up to date build level I felt it was worth noting. You might have a problem where your TEMS crashes, and on either looking in the logs yourself or sending them to us, we find the following - ...kglisopn.c,394,"iopen_db") DB QA1CSITF cannot be opened Read/Write, already opened for Read Only ...kglkycbt.c,464,"kglky1of")... [More]

Hello folks, Got another one for you all. Again, it's not something we see a massive amount of PMR traffic about but I think it bears keeping in mind if you're looking to set up ITM with LDAP. We're going to look atone reason w why your users might get error "KFWITM393E User ID or password is invalid" when they try to log in to ITM. In this specific instance we want to be looking at your TEPS (cq/kfwservices) logs for these messsages - ... [More]

Hello folks, So this one was spawned following a question from a customer. They asked us why upgrading one agent, such as the OS agent, was leading to other agents on the same machine being restarted even when they hadn't done anything to them. This is because an upgrade to any agent that causes the underlying agent framework to be updated will cause all agents on the machine to be stopped and then restarted after the upgrade is complete. Any agent running when the upgrade starts is stopped and then... [More]

Hello folks, I'm back with another little TCR snippet for you. We're going to look at an issue where you might see the error "Parameter XXXX not recognised" when you try to run a TCR report. Specifically you'lll get this error if you try to run the report from the command line, but it will work in the TCR GUI. Essentially this is a problem with the way the command is being run. While within the TCR GUI you need to use the hostname (e.g server1) as the input parameter for "Selected... [More]

Hi folks, This is my last one about ITPA today! This is a bit of an older one, but again as we have limited documentation out there about this component I feel it's likely worth restating this. It's a simple question - Is there a 64-bit version of ITPA available? The answer, as always with everything IBM related, is "Well yes...kinda" Specifically the "kinda" in this instance is that it depends on the version of ITPA you're trying to run. If, god forbid, you're trying to run... [More]

Hello folks, So in the first blog we looked at setting ITPA tracing on the TEP, now we're going to look at the actual agent. The steps are much the same, but you need to be aware that enabling this logging will have a noticeable impact on the performance of the agent. It's recommended that you only use it when solving a problem, and like with any sort of DEBUG logging in ITM, you switch it off afterwards. Don't just leave it on all the time. Here's the steps you need to follow to set this, again please... [More]

Hello folks, I'm back today with a couple of blogs about a less well known membert of the ITM family - Tivoli Performance Analyzer. This first blog will look at configuring logging on the TEP client, and the second will look at setting tracing on the actual ITPA agent itself. You can turn on logging to discover the cause of any problems with the Performance Analyzer UI in your TEP. To do this you need to follow these steps - 1. Stop the Performance Analyzer agent. -on Windows platforms, click Start >... [More]

Hi folks, So today we're going to talk about ITMSuper and one way you could use it, and another reason or two why you shouldn't and what's available to replace it. Let's start with ITMSuper and Internet Explorer v10 onwards. It's possible that login window in ITMSuper might not appear when you're using IE10/11 as your browser. The way to get around this is to enable compatibility view. If you press F12, you'll see a whole lot of stuff pop up at the bottom of your screen, that's fine, you can... [More]

Hi folks, I'm back again with another quick little update for you following a customer query in a PMR. His question was - Can you change the name of the Warehouse and TEPS dbases DB once you've had ITM installed and running for a while? The short answer is no, and we wouldn't support this. The long answer is no, please don't. This is the sort of thing that can open you up to a host of problems as these names are referenced in multiple places within the product and the product registry so to guarantee... [More]

Hello all, So today we're looking at a slightly puzzling PMR. I had a customer who didn't have a Situation Event Console icon in their TEP client. We tried changing permissions for the users, logging in as different users, trying the desktop client, web client and JWS client, all to no avail. We confirmed that the icons for it existed on the system and all the jars were present but we simply couldn't find this thing anywhere. Frankly finding Carmen... [More]

What Each Package Contains ITM 6.3 Fix Pack 7 has been released! Is time to plan that upgrade, to get all the new features and fixes Here is all the info you need to download, review and plan you next upgrade, Happy downloading!!! LIVE and direct Download links, APAR and packages all listed below! All of the links in the below tables are live. They will take you directly to the download location of the package you require, or the IBM official technote for one of the APARs included in this fix pack (if you wish to know... [More]

Hi and Welcome to the IBM Monitoring Academy Newsletter November Edition In these monthly newsletters we are aiming to share with you our high value content, recent updates and any information you might have missed. It will all be hosted here with external links within the blog so please have a read. Seminar Video This episode with two of our engineers; Mark Leftwich and Shaun Rodger, is an introductory video to our Newsletters, highlighting this months key topics, and any additional information for you. Direct YouTube Link: ... [More]

As normal, I like to blog about areas of ITM that I cover when working with you, either through PMRs or direct on customer site. Today's series topics is all related to increase the log file size on a Linux / Unix based TEMS. Why would I need this? There has been a few cases where larger log files were needed to capture the data support needed to identify the problem (especially relating to communications), so here are the simple steps to increase the size and number of logs the TEMS uses before it wraps... [More]

As normal, I like to blog about areas of ITM that I cover when working with you, either through PMRs or direct on customer site. Today's series topics is all related to creating hot standby / failover of the KDE gateway. Terminology Before we start, here are some of the basic terminology you need to know as you read this blog.... Configurations There are two types of configurations for the setup of the KDE_GATEWAY. The examples below demonstrate each type in turn. ... [More]

Hi and Welcome to the IBM Monitoring Academy Newsletter October Edition In these monthly newsletters we are aiming to share with you our high value content, recent updates and any information you might have missed. It will all be hosted here with external links within the blog so please have a read. Seminar Video This episode with two of our engineers; Mark Leftwich and Shaun Rodger, is an introductory video to our Newsletters, highlighting this months key topics, and any additional information for you. Direct YouTube Link: ... [More]

Hi and Welcome to the IBM Monitoring Academy Newsletter September Edition In these monthly newsletters we are aiming to share with you our high value content, recent updates and any information you might have missed. It will all be hosted here with external links within the blog so please have a read. Seminar Video This episode with three of our engineers; Mark Leftwich and Shaun Rodger taking you through this month's edition of the newsletter, highlighting this months key topics, and any additional information for you. Direct... [More]

Sophia Ambrose presents WPA configuration on a Linux based system. This video will give you a step-by-step guide on how to configure the Warehouse Proxy agent on Linux based systems. Please feel free to leave comments below. Direct link to video: http://ow.ly/ZisNP Subscribe and follow us for all the latest information directly on your social feeds: Check out all our other posts and updates: Academy Blogs: h t t p : /... [More]

Hello folks, I've got another video for you all today. Rather than one of the Academy Seminars, this is just me discussing some of the things that you really need to supply when you log a PMR with IBM Support if you want us to be able to help you with a TCR PMR. Please take a look at this, and keep it in mind the next time you come to log a PMR with us. Giving us as much of this information as you can right from the outset will really help speed the investigation of the problem. ... [More]

Hello folks, A quick little blog(ette) for you today to kick off the new year. If you're installing TCR 3.1 as a non-root user, we supply this technote to help you through troubleshooting why it might fail - http://www-01.ibm.com/support/docview.wss?uid=swg21902346 Another customer, however, has found that there's potentially another couple of points to consider when you're running the install. Firstly, you need to make sure that your DB user - a) belongs to the db2iadm1 group, and b) source in... [More]