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You need a document feeder. The printer has on or it doesn't. If it does you usually place the documents face up in the overhead feeder and the scan sensor in the printer will detect a load of paper in the feeder and choose to there instead of a single sheet under the glass.

1 Lift the hatch on the feed tray and pull up the large green tab to the left of the roller. Remove any jammed or torn paper from under the roller and around the feed tray. 2 Pull the input feed tray out of the automatic document feeder. Grasp the feed tray with both hands and pull it straight out. 3 Check the interior of the automatic document feeder for jammed paper. Remove any jammed paper, then reinsert the feed tray into the automatic document feeder. Push down the feeder cover until you hear a click.

Not sure if you get this message on the machine or in the software on you PC. It could be a software setting if it's on the PC that tells it where to pull the docs from. If it's a scanner message it could be an object blocking the paper sensor telling it something is in the feeder. Check the feeder paper path for anything that does not belong there or carefully blow out the paper path with compressed air. Sometime dust collection does this.

The paper tray is lifted by set of levers under the tray and the levers are operated by a motor, under the display panel. Check if the levers are in position. The motor movement is transferred to the lever by a plastic gear. Check if it is deformed. Normally motor does not fail.
S. Mohan, India

I take it the scanner is connecting to your pc okay? the paper need to engage in the feeder. Try just putting one piece of a4 copy paper in the scanner and seeing if that will register as beng paper in the document feeder.