CrossFirst Bank Implements nCino to Support Growth

WILMINGTON, N.C.--(BUSINESS WIRE)--nCino,
the worldwide leader in cloud banking, today announced that CrossFirst
Bank has deployed its Bank
Operating System to enhance operational efficiency and the customer
experience in the bank’s commercial loan process.

CrossFirst
Bank has enjoyed significant growth, having increased its staff by
40 percent over the past year and expanded its commercial loan
portfolio. As a result, the $2.2 billion-asset Kansas-based bank
identified the need for a scalable solution to help support this growth
while maintaining the bank’s commitment to superior customer service.
With nCino’s Bank Operating System, CrossFirst Bank has gained a single,
secure cloud-based platform, built on Salesforce.com, that combines
customer relationship management (CRM), loan origination, workflow,
enterprise content management, business process management and instant
reporting. Since just recently going live, the bank has already
experienced an increase in process transparency and received new
insights into its loan pipeline, in turn, leading to a better borrower
experience.

Amy Fauss, chief operating officer at CrossFirst Bank, said, “Leveraging
nCino’s Bank Operating System enables us to confidently meet increased
loan demand with more speed and productivity by reducing our reliance on
paper and empowering employees to close loans more quickly and
efficiently than before.”

“As we continue to broaden our presence, we remain focused on providing
excellent service to our customers in every part of their financial
lives,” added Tom Robinson, chief credit officer at CrossFirst Bank.
“With nCino, we’ve found a true partner that enables us to streamline
and automate our entire loan process, in addition to providing expanded
capabilities that allow us to better know and serve our clients. This
equates to elevating the customer experience, even as we take on new
business.”

nCino’s Bank Operating System grants CrossFirst Bank visibility into the
lending process from beginning to end. By offering a more comprehensive
view into the individual loan as well as the broader portfolio, the bank
has proper data intelligence across business lines to monitor
opportunities and performance.

“Banks cannot afford to sacrifice customer service for the sake of
scale, which means investing in technology that is sustainable to both
experience and growth,” said Paul Clarkson, senior vice president of
community and regional financial institutions at nCino. “With nCino’s
Bank Operating System, CrossFirst Bank has realized a level of loan
process transparency and efficiency that allows employees to communicate
faster and more accurately, while keeping up with the demands of a
growing portfolio and customer base.”

About nCino

nCino is the worldwide leader in cloud banking. With its Bank Operating
System, built on the Salesforce platform, financial institutions can
deliver the speed and digital experience that customers expect, backed
by the quality and transparency that bankers need. Follow @nCinoor visit www.ncino.com.

About CrossFirst Bank

CrossFirst Bank is a $2.2 billion bank serving businesses, professionals
and their families in Kansas City, Wichita, Oklahoma City, Tulsa and
Dallas. It also operates an Energy Bank division reaching an additional
12 states and beyond. CrossFirst Bank was named the #1 Strongest Large
Bank in Kansas City for 2015 – an elite accomplishment for a then
8-year-old company. A balance of high touch and high technology allows
CrossFirst Bank to focus on its purpose of “serving people in
extraordinary ways.”