"We've been working so hard. It's basically like them taking our hard work and throwing it in the trash. For them to just be like, 'I'm sorry, can't do anything else,' it's frustrating. It gets you a little upset and mad," Starlings volleyball player Alyssa Smith said.

Golden said the thousands spent on vouchers to take her players to the national tournament in San Diego is virtually gone forever.

"We talked to our bank. We wrote a company check out of our Starlings' account. Because it was a check, the bank will not refute it or refund the money. So, we are currently out of that $3,200," Golden said.

The players set up a GoFundMe page to recoup the loss and organized future fundraisers to pay for plan tickets.

"You kind of think back and say, 'We can do this, we've fund-raised before, we just have to work harder,'" Starlings player Cassidy Brannon said.

"Keep working hard. Keep fundraising. Get the word out. We have been trying to share it all over the social networks, have our friends re-post it on Twitter, Facebook, anything," Smith said.

The Better Business Bureau received more than 640 complaints and there's at least $500,000 involved in those complaints.