Natural Life General StoreShop for publications aboutgreen, simple, healthy family living and home-based education.

Questions and Answers About Ordering
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Q: How does the order process work?A: Clicking on any of the "add to shopping
cart" buttons will
add an item to your shopping cart and open a shopping cart window. You can check
your order, increase the number of that item ordered, delete the item if you've
made a mistake, and return to the ordering page to choose another item. When you
are ready to check out, you will be taken to a secure payment page managed for
us by the PayPal company (even if you have not used a PayPal account as your
payment method).
Once the secure transaction is finished, you will immediately be sent an email
receipt by PayPal, and later will receive an acknowledgement and/or your ordered
item directly from us. If you do
not receive both of these messages, please check that we have your
correct email address on the order form (if you have a PayPal account, there is
an email address connected to it), and check your spam file. Your
payment will be processed in the name of "Life Media."

Q: How do I order if I don't have a PayPal account?A: Our online ordering system is managed for us by the
PayPal company. But you do not need to have a PayPal account to pay with a
credit card or from your bank account. Simply use "check out" instead of
"Check out with PayPal. On the next screen, choose the "Don't have a PayPal
account?" option, then provide your credit card or bank card information,
along with address, etc. as requested. We do
not accept payments by phone.

Q: How long will it take for my e-book
order to arrive?A:
Our orders are handled by real people. The timing of our response will
depend upon the time of day that your order arrives. During business hours
(Monday through Friday, 10 to 6 Atlantic Time),
we normally respond within the hour. If you haven't received your
order within 24 hours, please check your spam
folder and/or contact us at
orders@lifemedia.ca. When you place your order, please ensure that your
email address is correct and you're sure you are ordering the correct
product, since they
are non-refundable. If you use a spam filtering service, please add
publisher@lifemedia.ca to your email whitelist so our email messages will
not be filtered out. If you want the e-book to be sent to an
email address that is different from the one on your PayPal order,
please let us know via email or the "message to merchant" field on the
order form.

Q: Where can I learn more about your e-books?A: E-book information is here.

Q: Where can I learn more about your print books?A: Detailed descriptions, reviews, and more information
about our books can be found at the Natural Life Books website.

Q: I made a mistake in my order/changed my mind; how do I get a
refund?A: Please read the full product descriptions and order
carefully. Due to the nature of digital publications, we are unable to offer refunds. If you ordered the wrong
product in error and let us know within 48 hours, we will
substitute for another publication.

Q: Where do I find your telephone number? I am
having trouble ordering/don't want to order online.A: We do
not accept orders by phone or mail. On the very rare occasion that the PayPal server is
down, it should only be a momentary glitch and can usually be remedied by
refreshing your screen. If you email us for assistance, please describe your
problem in as much detail as possible and we'll try to walk you through the
process.

Natural Life General Store is a division of Life Media, publishers of
Natural Life, Natural Child, Life Learning, and Child's Play Magazines, as well as The
Alternate Press Books.