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Thomas Cook wedding packages

If you're planning your dream wedding abroad, you'll no doubt have some extra items that you wouldn't usually take with you on your holiday.

Important: Please note this does not apply to flight only bookings. This information applies to Thomas Cook wedding package holidays travelling with Thomas Cook Airlines.

Any additional items required by the Bride and Groom can be taken as hand baggage. The hand baggage allowance provided is 11kgs per person for the wedding couple only. This baggage must be split over two bags, one as 6kgs and the other as 5kgs. All hand baggage needs to be within the size restrictions of 55cm x 40cm x 20cm. This information supersedes any other hand baggage documentation you receive.

Electronic equipment

Technology moves at such a fast pace that you may be confused about what electronic equipment you can use on board. To help you, we have the following guidelines.

Mobile and smart phones can be used in “flight safe” mode. You need to activate it before you switch your phone off for take-off.

Mobile phones can be used in airplane mode during all phases of the flight.

Personal CD, DVD and MP3 players may be used when the seatbelt sign is switched off. Wireless devices such as PDA’s, laptop computers, tablet computers, electronic games and E-readers may be used if the wireless function is disabled and can only be used while the seat belt sign is off.

Radios, radio-controlled items, wireless mouses, minidisk recorders in recording mode, printers, CD-ROM burners, e-cigarettes are not to be used during the flight.

We consider the safety and comfort of all our customers on board as our priority – Thomas Cook Airlines do not allow the use of any device that blocks the reclining of aircraft seats. Out of consideration for all those travelling on our aircraft, we kindly ask that our customers do not try to use such gadgets during their flight.

Medical

If you are taking medical supplies with you and need extra baggage allowance this can be added by the airline you are travelling with.

If your booking is for flight only please fill in the Flight Only Special Assistance Request Form. Alternatively, the Thomas Cook Airlines Special Assistance department are open Monday - Saturday 08.00 - 20.00. Please call 0800 107 3409 for more information if required.

Charity and donations

We do our best to help out charities where we can. If you are travelling as part of a charity or wish to take some additional items for charitable purposes we will do our very best to accommodate you free of charge.

Registered charitiesWe can provide up to 10 kg per person charity luggage free of charge, we require proof in the form of a letter or email from the charity that must include the registration number.

Non Registered CharitiesWe can provide 5 kg at the discretion of the Thomas Cook Airlines, please note that we will require a written request along with details of the beneficiary.

RestrictionsDue to the ever increasing cost of aviation fuel, we unfortunately have to limit the amount of charity baggage we can carry on our aircraft and once the limit is reached we will be unable to facilitate any further free charity allowance requests.

All charity baggage must be pre-booked in advance and packed in a separate bag and labelled as charity baggage. On very rare occasions we may refuse the carriage of charity baggage for operational reasons.

Financial Protection:Not all flights offered and sold by us will be protected by the ATOL scheme. If you are buying a flight from Thomas Cook Airlines operated by Thomas Cook Airlines Ltd after 22nd November 2015 your flight will NOT be ATOL Protected. If you booked prior to 22nd November 2015 please click here for details of the protection that applies to your booking. Flights operated by other airlines may be protected by Thomas Cook Tour Operations Ltd (ATOL number 1179).

This will be confirmed as part of the booking process. If you do not receive an ATOL Certificate then your booking will not be ATOL protected. If you do receive an ATOL Certificate but all the parts of your trip are not listed on it, those parts will not be ATOL protected. Please see our booking conditions or go to www.atol.org.uk/ATOLcertificate for more information about financial protection and the ATOL Certificate.