Who We Are

Personal Data

What personal data we collect and why we collect it

Browsing behavior

Products you’ve viewed: we use this to, for example, show you products you’ve recently viewed

Location, IP address and browser type: we use this for purposes such as estimating taxes and shipping

Shipping address: we may ask you to enter this information to estimate shipping before you place an order, and of course it’s needed to send you your rad new snowboard

We also use cookies to keep track of cart contents while you’re browsing our site

When you purchase from us, we may ask you to provide information including your name, billing address, shipping address, email address, phone number, credit card/payment details and optional account information such as a username and password. We use this information for purposes such as:

Sending you information about your account and order

Responding to your requests, including refunds and complaints

Processing payments and prevent fraud

Setting up your account for our store

Complying with legal obligations, such as calculating taxes

Improving our store offerings

Sending you marketing messages, if you choose to receive them

If you create an account, we will store your name, address, email and phone number, which will be used to populate the checkout for future orders.

We generally store information for as long as we need the information for the purposes for which we collect and use it, and we are not legally required to continue to keep it. For example, we will store order information for tax and accounting purposes. This includes your name, email address and billing and shipping addresses.

Comments

When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.

An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.

Contact Forms

If you choose to submit a request via our web contact form, the entered email address, subject, and message body are forwarded to an inbox to handle your request. Once the request has been sufficiently resolved this information is deleted.

Cookies

If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

If you have an account and you log in to this site, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

To find out more about cookies, including browser-specific instructions on how to restrict or block cookies, go to http://www.allaboutcookies.org. Remember, though, without cookies, you may not be able to take full advantage of all of our website features.

Embedded content from other sites

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

Analytics

We use Google Analytics to collect information about our website visitors’ behavior in aggregates. Collecting Personally Identifiable Information (PII) is against the Google Analytics Terms of Service.

Who on our team has access

Members of our team have access to the information you provide us. For example, both Administrators and Shop Managers can access:

Order information like what was purchased, when it was purchased and where it should be sent, and

Our team members have access to this information to help fulfill orders, process refunds and support you.

Sharing

We do not sell or provide your information to third-party companies for marketing purposes

Payments

We may share your information with payment processors to complete your order. We give you options to chose how you pay including using a credit card or PayPal.

For example, when processing payments through PayPal, some of your data will be passed to PayPal, including information required to process or support the payment, such as the purchase total and billing information.

Automated Decision-Making and Profiling

No automated decision-making or profiling is currently taking place on BlankSnowboards.com

Retention Period

We will retain your Personal Information for as long as the information is needed for the purposes set forth above and for any additional period that may be required or permitted by law. The length of time your Personal Information is retained depends on the purpose(s) for which it was collected, how it’s used, and the requirements to comply with applicable laws. You may request that we delete your Personal Information by contacting us via the contact form at the bottom of this page. If we do not have a legal basis for retaining your information, we will delete it as required by applicable law.

For users that register on our website, we store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

Your Rights

You have choices about how we use your Personal Information. You always have the right to object to our marketing communications.

We also respect the rights of EEA residents to access, correct and request erasure or restriction of their Personal Information as required by law. Where we are a data controller, this means:

You generally have a right to know if we are storing your Personal Information. If we are, you have the right to request that we provide you with a copy of that Personal Information, or in some cases, provide the information to another data controller. If your information is incorrect or incomplete, you have the right to ask us to update it.

You have the right to object to our processing of your Personal Information. If we are processing your Personal Information based on your consent, you have the right to withdraw your consent at any time.

You may also ask us to delete or restrict your Personal Information.

To exercise these rights, please contact us via the contact form at the bottom of this page or via email.

Your Choices

You can choose not to provide us Personal Information when you use the site.

You can configure your browser to reject cookies, or to notify you when a cookie is set.

You can request to have all of your associated personally identifiable information purged from our records. Just submit a request at the bottom of this page.

Accessing and Editing Personal Information

If you have created an account. You can access your personal information by logging in and selecting “My Account”.

Transmission

Some information may be forwarded to other sites based on your browser settings and behavior:

YouTube

Our website uses plugins from YouTube, which is operated by Google. The operator of the pages is YouTube LLC, 901 Cherry Ave., San Bruno, CA 94066, USA.

If you visit one of our pages featuring a YouTube plugin, a connection to the YouTube servers is established. Here the YouTube server is informed about which of our pages you have visited.

If you’re logged in to your YouTube account, YouTube allows you to associate your browsing behavior directly with your personal profile. You can prevent this by logging out of your YouTube account.

YouTube is used to help make our website appealing. This constitutes a justified interest pursuant to Art. 6 (1) (f) DSGVO.

Google Web Fonts

For uniform representation of fonts, this page uses web fonts provided by Google. When you open a page, your browser loads the required web fonts into your browser cache to display texts and fonts correctly.

For this purpose your browser has to establish a direct connection to Google servers. Google thus becomes aware that our web page was accessed via your IP address. The use of Google Web fonts is done in the interest of a uniform and attractive presentation of our plugin. This constitutes a justified interest pursuant to Art. 6 (1) (f) DSGVO.

If your browser does not support web fonts, a standard font is used by your computer.