Problem / Question: Due to a manufacturing change, there might be a few ACTIVY Media Center 5xx machines, which display the serial number “000000000000” on the service-information page.

Also these machines are not able to perform the online software update to version 3.2.419 automatically. In first software update process, the customer will only have the possibility to “restore factory image” instead of updating the current software. All recordings and settings will be lost! After that, a normal update will be possible again.

Solution: The wrong serial number information on the service-information page is only a problem of visualisation and won’t disturb the operation of the system at all. So there is no action necessary. The real S/N can be read from the label on the bottom of the machine.

In order to update an affected machine, the customer has to perform the automatic online update as usual and choose “restore factory image”. All recordings and settings will be lost! Afterwards a normal update will be possible again.