GWR Delay Repay: Compensation for Delayed Journeys on Great Western Railway

March 13, 2019

Great Western Railway (GWR) passengers will soon be able to benefit from improved compensation for delays.

You can get a compensation on a single, return or weekly ticket after 15 minutes delay starting from the 1st of April. From 15 to 29 minutes delay the compensation of a single ticket is 25% and 12.5 of a return. 30 to 59 minutes delay would get you 50% of the cost of a single and 25% of a return. 60 to 119 minutes would get you 100% of the cost of a single and 50% of a return. 120 minutes or longer gets 100% of a single and a return.

For seasonal ticket holders in South Wales will get a 10% discount if the punctuality and reliability are below trigger.