CUSTOMIZABLE SURVEYS

Supportbench provides survey templates that you can use straight out of the box or tailor to fit your brand look and feel.

Gauge how happy your customers are with CSAT surveys and measure loyalty with NPS surveys.

Our surveys contain two simple questions designed to determine customer stickiness and satisfaction, but you always add more questions as needed to gather additional feedback and further understand your customers’ needs and pain points.

Tailor surveys for different customer segments

Ask the right customers the right questions

Sometimes, surveys are not one size fits all. Just as your business is unique, each customer will have a unique encounter with your brand.

For example, fully-onboarded customers will have a different experience than your trial users.

Supportbench allows you to create as many different surveys or add as many custom questions as you need, so you can personalize surveys for your customers.

View results in real time

Everything is integrated and instantly available

We know that your team has no time to waste, so we make sure the information you need is readily at your fingertips. View real-time survey results that you can take action on directly within cases.

Easily keep track of the feedback received with custom views and manage survey results with automatic workflows to address critical or time-sensitive responses.

STELLAR SUPPORT

With Supportbench, you always get the help you need to create awesome experiences for your customers.

MULTICHANNEL SUPPORT

However you want to reach us - by email, phone, or social media - we’re always here to help

CHECK-INS

We offer weekly and monthly check-ins to help make sure everything continues going smoothly.

ROLL OUT ASSISTANCE

Rest assured that we’ll be with you every step of the way - during onboarding and beyond.

SPEEDY SUPPORT

You get help fast because we know there’s no time to waste when a customer is waiting on the other line.

Do YOU WANT TO SEE HOW IT WORKS?

Fill out the form below and we’ll show you how easy it is to use Supportbench to streamline processes for your agents, keep your customers happy, and grow your business.