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NOC Engineers monitor the performance and capacity of Network using a variety of tools. They look for hardware, software, and environmental alerts or malfunctions. When an issue is identified, NOC Engineers work to determine the cause of the problem.

· Troubleshoot Problems

When a problem impacts the services, the NOC Engineer works to triage or troubleshoot the problem, if possible. NOCs generally have standard operating procedures that the NOC Engineer will closely follow. This may include coordinating with third-party vendors, customer contacts, or other operation department teams.

· Track all Issues

While responding to incidents, the NOC Engineer must carefully track and document all issues and resolutions in detail. This increases the knowledge base of the NOC and is a record of the health of the system in ticketing system and responsible for updating.

· Report Incidents

When problems are too large or complex for quick troubleshooting, NOC Engineers must escalate the issue to management, other operation department's resources or 3rd party vendors for assistance in reaching a resolution. NOC Engineers maintain ongoing communication within the team and externally, to keep all stakeholders aware of relevant, known issues and the steps being taken.

Skills

Skills & Abilities (Competencies)

Competency:
• Work well in a busy team, being quick to learn and able to deal with a wide range of issues.
• Strong analytical skills and able to collate and interpret data from various sources.
• Ability to assess and priorities faults and respond or escalate accordingly.

Required Languages:
• Arabic - verbal and written
• English - verbal and written

The Saudi Technology Development and Investment Company (TAQNIA) was established in June 2011 by Royal Decree to localize technology in Saudi Arabia and commercialize outputs of R&D centers. TAQNIA invests in technology that contributes towards Saudi Arabia's economic diversification. TAQNIA is ...Read More

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Willing to Relocate?

This job is exclusively available for Riyadh residents. Are you willing to relocate?

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