How to Choose a Fire/Water Restoration Insurance Contractor

When the worst has happened and you are stuck dealing with the aftermath, you need someone who is experienced at dealing with the insurance industry, fire and water restoration, and customers like you. At Smith & Sons, we take pride in our compassionate customer service, industry-leading estimation technology, personable staff, and quality work. Here are some tips to help you choose the right water and fire damage restoration contractor for your property.

Do They Call You Back?

When you’re in an emergency situation, you wouldn’t wait around for hours for the ambulance to call you back—so why are you waiting around for hours for an emergency restoration contractor to call you back? We return all calls within minutes and provide all of our customers with half our arrival windows so you aren’t stuck waiting all day. We are in constant daily communication with our clients to update them on progress, any potential delays, and to answer any questions that they have.

Do They Have Experience Dealing with Insurance Companies?

Many homeowners have one insurance claim every twenty-six years. Your restoration contractor should have at least one every day. At Smith & Son’s, we deal with insurance companies every day of the week, every week of the year. Disasters, fires, flooding, and storms don’t take vacations, so we don’t either. Choose a contractor that knows the ins and the outs of the insurance industry so that they can guide you through every step of the clean-up and restoration process.

What Type of Estimate Do You Receive?

Many contractors do simple estimates and invoices that describe the general work that will be done in a few lines with a price at the bottom. The right water and fire damage restoration services contractor will provide you with a detailed line-by-line estimate that shows exactly all of the work to be done, exactly what materials will be used, and the time frame for the entire project. At Smith & Son’s Contracting, we use the best estimation program available that is used by over 90% of insurance companies. Instead of a few scribbled lines, you will receive an estimate well over 20 pages that details everything from the carpet to the toothbrush holder.

How Much Experience Do They Have?

Experience is everything when it comes to dealing with complicated restoration processes and insurance companies. We have over 30 years of experience in the insurance restoration and home improvement industry. We don’t send subcontractors and a revolving door of workers to our customers and guarantee that you will know and trust everyone working in your home. Beyond experience, we also pride ourselves on our honesty and provide a 3-year warranty on our workmanship. We stand by our work and our experience, and know that you will too.

If you are ready for restoration services or emergency response services at any time of day, Smith & Son’s Contracting has the expertise, quality, and experience in the restoration and insurance industries you need. We don’t settle for less, and you shouldn’t either. For an exceptional job at an honest price throughout the state of Maryland and Baltimore County, Anne Arundel County, and Howard County, give us a call today at (410) 360-5252 or 1-800-246-3782 for 24/7 insurance home emergency service.