Technical Support

Although the vast majority of e-prescriptions are dispensed without incident, issues that require your attention may occur from time to time. Please review the information below to learn what to do when you encounter a problem.

Please select which describes you best*

Please report all issues directly to your e-prescribing/EMR vendor so that your vendor can research the issue on your behalf and open a support ticket with Surescripts if necessary. Answers to many of your questions can likely be found in our support FAQs.

Please report all issues to your pharmacy management software vendor or chain headquarter help desk so they may open a support ticket with Surescripts for proper research and resolution.

Answers to many of your questions can likely be found in our support FAQs. Alternatively, please click here to go to the self-service portal.

Answers to many of your questions can likely be found in our support FAQs. Alternatively, please click here to go to the self-service portal.