Mad as hell? Your not the only one...

Pissed!

In 8 weeks I have never gotten UI Online to complete a certification session. I’ve called multiple times. I talked to a technical staff person today – she said it’s been messed up for two months, it is definitely EDD’s system, not the users’, and basically they don’t give a crap and aren’t bothering to fix it because 90% of people are still getting their certifications done, and they don’t care about the 10% that aren’t. She also said they have essentially told employees to lie and say they are “working on it” when, in fact, they aren’t. And she said she could get fired for saying what she said if anyone found out, whistle blower law notwithstanding.

I have called my assemblyman, state senator, and governor’s office, and emailed Sac Bee. Hoping some political/media pressure might make a difference. Suggest everyone contact their reps and put some pressure on. EDD won’t do anything unless forced.

Certified Sunday morning 1/29 and usually get my direct deposit Sunday evening around 7ish… It’s Friday and my payment status still says “pending”. I emailed them on Tuesday, and still haven’t heard anything. Cant get through on the phone… UGH! It’s so frustrating!!! This is how we are paying our bills right now, and by gosh it’s the beginning of the month and things are due!

The title of this post says it all. Incompetent, apathetic and useless government employees. They should all be fired and replaced with workers who are capable of giving a fuck. Only second in horrible service to the Zero Fucks Given workers at the State of California Department of Motor Vehicles!

what the fuck is going on……? this is a fucking set up,,,,,cant get through on line for a month now, cant get help on the phone, cant use any services they offer! This makes no sense at all!! I do my part in the time they give me and they just shit on me and do nothing on their end…like people needing to pay their bills is a fucking joke…

OMG…I AM SUICIDAL AND HOMICIDAL!
ALMOST TWO WEEKS NOW AND EDD/CA KICKS YOU OUT EVERY FUCKING TIME. I GET ALMOST TO THE END…THEN GET “THIS PAGE CANNOT BE DISPLAYED”. WHEN YOU LOG IN FIRST THING YOU SEE IS A NOTICE THAT THERE ARE “INTERMITENT” PROBLEMS..THEY ARE AWARE AND WORKING HARD TO RES;OVE THE ISSUES. INTERMITENT?? REALLY?!! TRY AT LEAST 50 ATTEMPTS IN THE LAST TWO WEEKS.

CANNOT DO TELECERT EITHER..”UNABLE TO PROCESS AT THIS TIME”.

JESUS ITS THE FKNG STATE OF CA GOR GOD’S SAKE…CANNOT THEY HIRE DECENT IT PEOPLE TO HANDLE THE VOLUME.

Firstly, I was seriously screwed on my current claim because of small oversight in certifying benefits on a previous claim. 5 weeks of penalties and 1 week waiting period later I’m finally receiving benefits after an overpayment penalty on a “false statement” that amounted to about $80. Do they not realize that their system is utterly confusing and that people are reliant on this money to pay rent, eat, etc? Anyway, that is beside the point.

I’ve been using (in the loosest sense of the word) UI Online to certify my benefits and it has been an absolute nightmare.

The server response from EDD is so slow that the form will “time out” after about 25 seconds. So that means that if you’re not completing the form like Usain Bolt runs the 100 meter dash, you will lose any information you’ve entered and have to start all over again. Making it almost impossible to certify for benefits online. Those of you who have tried the phone cert, know what a nightmare that is already. So needless to say, the options to certify are severely limited.

As I’m sure you’ll agree this is infuriating! So I’ve devised a system that seems to be working for now. You have to save the form “as a draft” about every 20 seconds as you are filling out the form online to keep the server connection fresh. This obvious requires a bit of skill and speed to navigate the page and the keyboard in such short intervals, but it seems to get the form submitted.

The funny thing is that the final page of the form is a review. So each week I’ve made a mention of how atrocious the whole process is, only to have the page session time out before I can send it!

Unbelievable! Who is running this shit show at EDD? This has been going on for 3 months and just this week they finally got some information up on the page addressing the issue.

Nothing has been done for weeks and from what I know about IT this should be a relatively easy fix…Get a new server!