Monthly Archives: February 2011

Left to Right: Antonio Ballatore, Patricia (a friend of the show) and Angela Helton, with Richard and Jen from HGTV, at the Primiere of this season’s “The Antonio Treatment”

Antonio Ballatore’s Premiere for his hit HGTV show “The Antonio Treatment” took place on Saturday night in Hollywood at The Spot, and Angela Helton, our 3 Day Blinds Design Consultant from the San Fernando Valley area, was in attendance. The Antonio Treatment is a fun and fast-paced home makeover show where, each week, Antonio applies his outstanding aesthetic and technical skills to help a homeowner overcome a particular decorating challenge.

“I was honored to be invited to attend this season’s Premiere,” says Angela. “It was an evening of glamour, fun, and lot’s of celebrating as Antonio launches his 2nd season of the hit TV show.”

Antonio relies on Angela from 3 Day Blinds to help him choose the ideal window treatments for each episode, and also that the custom fitted blinds or shades will be delivered on time, and in perfect condition, to the set.

“Antonio has learned that he can count on me to guide him to the perfect product every time, and that I will take accurate measurements and keep my promise of a fast delivery,” says Angela. “I have a great team at 3 Day Blinds that I in turn count on to make it happen every time!”

Angela doesn’t just work with TV stars… she gets great reviews from all of her clients. Click here to read one that we received just last week.

Would you like a glamorous window makeover from Angie or one of our other fabulous Design Consultants in your neighborhood? Just call 877-614-3329 or click here to read the profiles of your local 3 Day Blinds Designers.

The Hyatt Highlands Hotel in Carmel, CA, is a favorite getaway spot for celebrities, golf lovers, honeymooners and nature enthusiasts. The sweeping views of the beautiful Big Sur Coast often feature frolicking whales and seals, and this unique property offers award-winning restaurants, sparkling pools and beautifully appointed rooms.

Rhonda Cook, Design Consultant, 3 Day BlindsTo sum it up, The Hyatt Highlands Hotel is the best of the best. When they recently decided that it was time to replace their window treatments, they turned to Rhonda Cook, their local 3 Day Blinds Design Consultant.

Rhonda provided her expertise and worked with the team at the Hyatt Highlands along with key players from 3 Day Blinds Sales, Client Care, Installation, Merchandising and Manufacturing teams to put everything in place for an order for 208 very large roller shades.

“It is a delight to manage a project this large, and one that is so prestigious,” says Rhonda, “It is also wonderful know that 3 Day Blinds will provide a top-quality product that will fit perfectly and be installed on time.”

Rhonda went on to describe the product that the client ultimately specified: “We selected roller shades because of their sleek simplicity, and designed them to dissapear behind a custom-built wood soffit. We chose a room darkening, textured fabric to provide light control and privacy in the guest rooms. This is ideal for this oceanfront property where the light can change dramatically and quickly. The heavy-duty hardware, which is operated with a continuous cord loop and pulley that will be secured to the wall will provide years of worry-free operation.”

Rhonda Cook, tape measure in hand, measures each window, length and width, to the nearest 1/8″.

Yesterday, Rhonda dressed casual and she and her District Sales Manager, Anthony Valli, visited the property to finish measuring the windows. Even though the windows look identical from room to room, they are often up to 1/2″ different in length or width, so we measure each window to ensure that the custom window coverings will fit perfectly.

The order was finalized today and we have 15,000 square feet of material in our factory ready to be cut and produced into shades. Stay tuned for Part 2!

At 3 Day Blinds, we love the challenge of large, commercial orders like this (not to mention glamorous locations), but most of our business comes from homeowners with a smaller, (but equally important) project.

Would you like to have Blackout Roller Shades like the Hyatt? Or would you prefer the natural texture of a Woven Wood Shade? How about the beauty and funtionality of Shutters or the tailored good looks of Wood or Faux Wood Blinds? Need to be energy efficient? Check out our Honeycomb Shades!

Our Design Consultants have over 1000 products that can be customized in an infinite number of ways, and they are experts in zeroing in on the right solution for any application, style and budget quickly!

If you happen to live anywhere from Morgan Hill to Carmel, CA, contactRhondadirectly and she will set up an appointment with you for a free, in-home design consultation. If you live anywhere else, call us at 877-614-3329 to set up an appointment with your local 3 Day Blinds Design Consultant.

Anthony Valli took a break yesterday to capture the beautiful view of the Pacific Ocean from one of the rooms at the Hyatt Highlands Hotel.

At 3 Day Blinds, our goal is to provide exceptional results with a fast, worry-free experience for our clients who select us to supply their custom blinds, shades or shutters. As the final step in the process, our Intallation Team plays a very big role in making this a reality. As you read through our customer reviews, our fabulous installers are mentioned frequently.

“We always partner with the best, and our installers are no exception – these are true professionals with incredible knowledge and skill who accomplish amazing things every day,” says Natalie Niverson, Director of Installed Services at 3 Day Blinds. “All of our installers are state licensed, insured and bonded, and they are aligned around doing everything possible to provide fast, reliable service that is correct the first time. Their product knowledge is vast, and their ability to solve problems seems boundless.”

Our process starts with a free consultation with the professional recommendation of a 3 Day Blinds Design Consultant, who has been trained to find the best solution for any window after listening to their client’s needs.

Is it really possible to have new custom window treatments installed in your windows in 3 days? With the help of our Design Consultants, and Installation Team, it very often is.

I recently had Ms. Angela Helton come to my parents home and we placed an order for 8 miniblinds. I also own several homes. We have been 3 Day Blinds customers for 20+ years.

Angie is extremely competant and her customer service is above and beyond. She is extremely accomodating to the customer and works for the customer. She makes me spend my money, a pleasure with fun and happiness, to remodel my home again.

I have been CEOs of hospitals for 27+ years and we have been measured for customer service. I know customer service and Ms. Helton is par none. She is the best of the best. She is a reaffirmation that 3 Day Blinds is on track as she is very passionate about 3 Day Blinds and her customers. This is an unsolicited email.

3 Day Blinds Circle of Excellence Recipients out on the town with 3 Day Blinds Executives

A few weeks ago, Kevin Rabbitt, CEO and Scott Pickard, SVP, Sales announced the 40 recipients of the President’s Club Award at 3 Day Blinds. Last night, our Circle of Excellence recipients rolled into town for a celebration dinner and a breakfast meeting with our Board of Directors.

These men and women are our Top 10 Design Consultants at 3 Day Blinds for 2010, meaning that they have been the most successful at finding the right window coverings solutions for their clients and building their businesses and reputations in their regions.

Our Board of Directors, an impressive team which includes our investors, and hand-selected top-of-their game business people with broad and successful backgrounds in starting, running, improving and selling corporations and other businesses, were very excited to meet our top producers.

In fact one board member commented afterwards, that meeting with the Circle of Excellence group was, ” the most productive 45 minutes I have ever spent in a 3 Day Blinds board meeting.” And all of us in senior management always thought we put on a pretty good show for them!

It was exciting to hear or Design Consultants share their experiences and expertise. Although they all have different working styles, the common denominator was that they all strive to build trust and credibilty with their clients, provide the right product solution, and then make sure that the experience of completing their window treatments project is trouble-free. Other important keys to their success were repeat customers and referrals from their existing cusomer base.

Cindy Julia and Cherie Pilkington

Some of our top designers have worked for 3 Day Blinds for more than a decade, while others have less than a year with us. Many have extensive window treatments or interior design backgrounds. All were excited to hear about the direction in which 3 Day Blinds is headed, but they also shared many great ideas on how we can improve.

This special time together highlighted for all of us, how extraordinarily talented and passionate our Design Consultants are. Here are some things that I was reminded of when I listened to them make their presentations:

They’re reliable: One of our core values at 3 Day Blinds is “Integrity: We keep our commitments, large and small.” In this case, it means being well-prepared, and on time for the free in-home design consultation they provide their clients.

They’re extremely likeable and confident: It takes time to get to get to know a client and understand their needs. Our Designers love people, their work and the products they sell, plus they’re are proud of the superior service they know they will provide, so building rapport and trust comes naturally.

They’re highly creative and technical: Most of us are one or the other, but they are both. As experts in the 1000+ products we carry, they know how to guide our clients to the right solution for their style, functional needs and budget. This means knowing how to work with a color scheme or confidently mix patterns, as well as explaining how the gears in the headrail work or how the bracket will mount in the window frame.

They’re precise: Accurately measuring windows to the nearest 1/8″ for custom blinds, shades and shutters requires attention to detail and knowledge of how to measure for each specific product and window type. Since measuring windows is tricky and time consuming, and our custom-made products are guaranteed to fit in the window, this is a big value-add.

They’re fast, but thorough: 3 Day Blinds Designers bring a laptop and printer and provide a written quote to their client during the first appointment. They place the order, arrange for professional installation, and follow up to make sure that their clients are delighted with their new window coverings. And yes, very often the clients’ new window treatments are installed within 3 days!

All of us listened closely and took good notes!

Greg Bibas and Helane KramerAfterwards, the Circle of Excellence recipients took off for Disneyland, while the rest of us began the business review. I think we all felt energized by our encounter with this terrific group of professionals, and meeting them motivated us, because our sole focus is supporting them and making them successful.

Are you lucky enough to live near one of our Circle of Excellence Designers? If so, click on their name above and you can contact them directly to set up a free appointment. If not, we will find a Design Consultant in your neighborhood who has all of the same qualities and qualifications – just call us at 877-614-3329 to schedule your free in-home design consultation.

I called your offices to set up appointment about 3 weeks ago. My daughter was moving into a brand new house and needed 15 windows covered quickly. Jeanette Nouribekian was our design consultant. She met us at appointed time and went to work measuring and advising us on our best window solutions within our budget. She gave a wonderful solution for kitchen window and even helped my daughter with some paint color advice.

I would highly recommend Jeanette, for her expertise and friendly manner. Our experience with her and your company was excellent.

We have used Jeffry-Wynne Prince and 3 Day Blinds on several occasions because of quality of product, speed of delivery and installation, competitive pricing, and most importantly professional customer service.

With Jeffry, we can always count on expert advice and the comfort of knowing we will get the most out of our budget.

We have gladly referred Jeffry’s services to family members as well as business associates in the past and will do so in the future without hesitation. We’ll be back as well!

I am writing to express my sincerest thanks for customer service provided by Jean Gaitten at the Polaris Mall 3 Day Blinds store that went above and beyond. In today’s business/retail environment it is often the case that when you need to speak with someone about resolving a problem or getting something fixed, the helpfulness found when selling the product is long gone. However, my experience with 3 Day Blinds has been extremely positive for only one reason, and that reason is that Jean Gaitten was my contact person at the Polaris Mall store in Columbus, Ohio.

When we moved into our new house we chose 3 Day Blinds to measure and install blinds for our entire house. 3 Day Blinds was by far the most precise in their time spent measuring and had the best product, best price and best warranty. Jean was at the Polaris store at that time and I was always impressed that she knew me and my order as soon as I identified my name on the phone. Her attentiveness to the initial order was noted in my mind.

However, the purpose of this note today is to commend Jean for her diligent follow thru on a recent situation we had with one of our black out honey comb type shades. I will not go into details with the entire situation, but Jean’s follow thru was so detailed and precise that I never had a worry that at some point the issue would not be resolved. This situation could easily have caused me to get upset and furious with 3 Day Blinds and yet, because I knew that Jean was on top of the situation and keeping me updated at all times on what was going on, I did not get frustrated or angry. I do understand that things happen out of our control and Jean too understood that it was 3 Day Blinds job to stand behind it’s warranty and deliver a workable solution.

So often when I call a customer service line I feel like the person on the other end of the line just doesn’t have a clue. It only took a simple phone call to Jean, and then Jean handled all the rest with the California headquarters.

I am writing you today because had Jean not handled this situation as expertly as she did, and I had become an unhappy customer I most likely would have felt the need to say something. However, even though I did have a problem with my blind, I would not hesitate for a second to HIGHLY recommend the 3 Day Blind company to anyone looking for blinds. Things happen and any brand’s blinds can break or have something happen. However, it is the warranty and the PEOPLE behind the product that make the difference. Jean made that difference for me.

Also, we did order blinds for an entire house and have only had this one area of problem with the blinds so I think that is also a very good thing.

Thank you for having Jean as a member of your team. It has been a pleasure to be a customer of Jean’s at 3 Day Blinds and I will continue to recommend the Polaris Store at The Great Indoors to anyone in the market for new blinds.

Sincerely, Anne,Galena, Ohio __________________________________________________________________________________Jean Gaitten is the 3 Day Blinds Local Market Coordinator for the 3 Day Blinds Showroom inside The Great Indoors at 1510 Polaris Parkway, Columbus, OH 43240. Call 877-617-3329 to schedule a free in-home design consultation or find a 3 Day Blinds Design Consultant in your neighborhood.

I just wanted to send a quick note to let you know how pleased we are with our recent 3 Day Blindspurchase.

We purchased blinds for our kitchen and office. It’s nice to have new, sleek, clean blinds. We’ve been dreaming about new blinds for years and everyday I see our dream come true!

Your Design Consultant, Lisa Mahoney and the installers were very responsive. There was a mistake made with the valances, but new ones arrived in the mail in good time and it was very easy for us to pop out the old ones and put in the new ones without needing a third installation appointment.

Also, Lisa was extremely helpful with our purchase. She was knowledgeable, friendly and helpful with choosing colors. We will certainly call on her again for our future window treatment needs.

By the way, please know that this complimentary feedback was not solicited. I called Lisa today to let her know how much we’re enjoying our new blinds and she asked if I would mind forwarding the compliment on to you. People always seem to take the time to complain, but not to compliment, so it was my pleasure to do so.