When using HP 62, 62XL refilled inkjet ink cartridges, it is suggested to adhere to these general guidelines to help minimize cartridge damage. This includes cartridge transportation to and from a refill location, general cartridge and printer care, and print diagnosis and recovery.

“Empty”, “Low Ink”, “Counterfeit” and “Non-Genuine Cartridge” alerts are COMPLETELY NORMAL for all HP 62 & 62XL integrated ink cartridges which have been refilled! While at first this may be an unusual workflow, it does allow print operations to proceed. The ink level monitoring feature cannot be reset (…HP blows the ink monitoring resistors inside the cartridge the first time it is used – thus it is impossible to reset them).

The “low ink” or “no status” message typically occurs soon after a refill. It is a false signal, because the printer cannot recognize that the cartridge has been refilled. Your cartridge is not low on ink, and nothing is wrong with your refilled cartridge or printer. You may also observe multiple ‘nuisance alert’ messages, these can be bypassed.

If your HP 62, 62XL ink cartridge experiences any of the following error messages please refer to Diagnostic (Tap 41) test procedures on Inkjet411.com to help resolve. This includes errors such as Incompatible Print Cartridges, Refer to device documentation to troubleshoot, Print Cartridges Error, Print Cartridges Missing or Not Detected, Refer to Printer Documentation or the exclamation light is blinking are considered more severe errors (i.e. no printing is allowed). Verify the cartridge(s) are thoroughly clean and firmly reseat cartridges before performing any advanced clears or tests, such as the Tap 41 (or Tap 10) diagnostic test. Verify ink cartridge’s warranty expiration date (imprinted on front of ink cartridge) before refilling as the cartridge might be at risk for potential failure due to internal electrical damage. Visit Inkjet411.com for more information.

NOTE: After the HP 62 ink cartridges are refilled a variety of nuisance (annoyance) alert messages may be observed at the printer and/or host computer. The printer will continue to attempt to communicate low ink warning messages during the life of the refilled ink cartridge — this is normal and nothing to be alarmed over. While the ink level cannot be tracked or reset, the majority, if not all, of these warning messages and/or steady indicator lights, may simply be ignored and the printer should continue to printer normally. Ink level warnings and indicators provide estimates for planning purposes only.

For severe cartridge error messages which prohibit printing it is suggested you run an internal self test print or the cartridge health diagnostic’s Tap 41 test print to evaluate whether or not the ink cartridge is electrically damaged (i.e. internal micro-electronics).

The black 62/62XL cartridge features 704 nozzles, while the tricolor 62/62XL cartridges feature 2,052 nozzles, which is nearly three times the nozzle count on previous tricolor integrated cartridges. The swath height is 9/16 of an inch. The four-color ink set for the 62/62XL series was newly formulated and featured a pigmented black ink and dye-based color ink with a lightfastness rating of more than 50 years under glass and an ozone fade-resistance rating of more than 10 years (per HP).