We're here to help!

Find answers to our most common questions and enquiries

Licensing and product use

I need assistance downloading Tableau

We're here to help and we have some great resources to help you download our products. Start by taking a look at our download and installation page. If you are unable to resolve your issue, please contact our support team.

I need product support

We're always here to help you get the most out of Tableau. Get help quickly by submitting a support request. Our product experts are waiting for you!

Do I qualify for an academic licence?

Students and instructors at accredited academic institutions are eligible for free licences for Tableau Desktop. How cool is that? Visit our academic pages to learn more and request a licence.

Already own an academic licence? If you have a question or issue with your academic licence, feel free to contact our academic team at tft@tableau.com.

Purchase Tableau

I want to purchase Tableau

Our sales team are standing by to guide you with your purchase and answer any questions. Contact a salesperson now through our online form and we'll get back to you shortly.

Are you ready to buy immediately? Purchase Tableau Desktop from our online store and get started with your fully supported licence in a few minutes.

How do I contact a local sales office?

We're a global company with dozens of locations worldwide. Get in touch with a sales office near you.

Website feedback, question or issue

Where can I report broken links, typos and generally weird stuff?

Let's face it, sometimes things happen. If you found a broken link, stale content or a typo, we'd love to hear from you. Please choose one of the aliases below, based on the section of the website where you encountered the issue. If you aren’t sure, please send us a note at website-content@tableau.com.

Trouble logging in to the site?

Access to a page was denied

If you were denied access to a specific page, please check to make sure you are logged in using your Tableau ID. Access the sign-in portal from the website's header. On rare occasions, you may have insufficient permissions to access a given page. It's also possible that the page was referenced by mistake in promotional materials. If you believe this is the case, please send us a note at website-content@tableau.com.

As a last resort, you can always download the videos from each video detail page. Find the link labelled MP4 to download and watch them.

The most common error messages that you may receive while trying to access on-demand training videos are the following:

200, Stream not found

The video connection was lost, please confirm that you are connected to the Internet. Error code: MEDIA_ERR_NETWORK

Form submission problems

The form isn’t working as I expected

Our forms are designed to work globally, but validation can occasionally get in the way. Try re-entering your location to reset the fields that depend on it (town and postcode). If one or more fields don’t apply to you, feel free to enter “N/A” or “none”.