on the theory that the EC has a glitch, i have removed all power as instructed
(ie removed battery, charger & powercord) twice - the battery light
is on, the power light comes on when i hit the power button, but
the display has never come on - is there anything more i can do
or do i have a dead laptop??

Could you please tell us what happened between "it was working fine"and "now dead again"?For example, did you open any activity, or did you manually reboot themachine (by mouse click or holding down the power button, etc.)?

I just tried booting up with the four game buttons pushed (per the directions) just to see if anything came up on the screen - and nothing. I didn't have a memory stick in the USB, but I would have thought *something* would come up regardless.

I sent off an email to "service", if for no other reason but to ensure that this is officially registered in the system.

It seems that I am not the only one whos laptop is DOA (dead on arrival). I received my XO on the 17th of December, unpacked it and connected it according to the recommended procedure. I inserted the battery, connected power supply and switched it on via power button.

Result: NOTHING!! No beep, no display, no other boot activity.

I tried to get the XO started by resetting the EC as mention in the troubleshooting guide several times but with no success at all.

I would like to know if there is anybody who knows about a fix for this obviously not so rare problem. I really would like to get the little thing working since I am too curious about it.

I also placed a service call to get a RMA. After a wait of over one hour I told them my problem and was advised that somebody would call me back. So far I was not called back and it may take a few more days I guess as somebody mentioned above.

So my hope is that somebody comes up with a solution for this NO BOOT problem.

It seems that I'm not the only one who's laptop is DOA (dead on arrival). I received my XO on the 17th of December, unpacked it and connected it according to the recommended procedure. I inserted the battery, connected power supply and switched it on via power button.

Result: NOTHING!! No beep, no display, no other boot activity.

I tried to get the XO started by resetting the EC as mention in the troubleshooting guide several times but with no success at all.

I would like to know if there is anybody who knows about a fix for this obviously not so rare problem. I really would like to get the little thing working since I'm too curious about it.

I also placed a service call to get a RMA. After a wait of over one hour I told them my problem and was advised that somebody would call me back. So far I wasn't called back it may take a few more days I guess as somebody mentioned above.

So my hope is that somebody comes up with a solution for this "no boot" problem.

Well at least I know I'm not the only one with this problem, that' somewhat reassuring. Very disappointing though...

Having broken hardware is never fun. Hopefully we'll be able to resolve this issue with you shortly.

Keep in mind, even if our Mass Production monitor assembly process were 99.99% reliable, shipping the G1G1 machines alone would get upwards of 5 Dead On Arrival screens. As I've heard, the XO is one of the easiest to manufacture laptops, and our production quality has been above average, but there are always kinks in the system at the scale of 50,000-500,000 or more.

Well at least I know I'm not the only one with this problem, that' somewhat reassuring. Very disappointing though...

Remember, many thousands of machines have been unpacked in the last fewdays; a few dead machines are likely. What we don't have insight intountil we get some returns back for failure analysis and/or data from thereturn process is if there is anything statistically unusual going on.

if your xo is doa, don't expect that calling customer service at 8002017144
will get you a rma and shipping address - after 1 1/2 hrs on hold,
someone will take your name, email address and phone number -
then in 7-10 days someone will call you back with the return
information - i understand that this is a nonprofit but as jim
mentioned until they get the dead ones returned, they will not
know what's wrong - and they don't make that easy

llc wrote:if your xo is doa, don't expect that calling customer service at 8002017144will get you a rma and shipping address - after 1 1/2 hrs on hold,someone will take your name, email address and phone number -then in 7-10 days someone will call you back with the returninformation

Wow, you actually got them to take down your information? After an punishing wait, I was told that I couldn't be helped until I emailed the tech email addy first.

Note to anyone at OLPC: I can understand that a few DOA units will end up in the hands of donors, and that as a non-profit you aren't really staffed for customer service, but is having everyone wait on the phone only to be told to go somewhere else really a better way than, I dunno, putting up-to-date instructions on your website ?

Edited by phigan: I know a lot of emails have been misdirected at the tech address you mentioned, so I'd like to keep it off the forum/list until everything is sorted out