Lion 101: OS X Support Essentials 10.7

This course is already delivered, please contact us for the next available session tel:+357 22 44 14 92Course Outline in PDF

Overview:

OS X Lion Support Essentials is a three-day, hands-on course that provides an in-depth
exploration of troubleshooting on OS X Lion. This course is designed to give you a tour of the
breadth of functionality of OS X Lion and the best methods for effectively supporting users of
OS X Lion systems. The course is a combination of lectures and hands-on case study exercises
that provide practical real-world experience.

Who should Attend:

•Help desk specialists, technical coordinators, service technicians, and others who support Mac users
•Technical support personnel in businesses that use Macs
•Technical coordinators or power users who manage networks of computers running OS X —such as teachers and technology specialists who manage networks or computer labs
Prerequisites:
Students should have the following prerequisite knowledge prior to attending this course:
•Knowledge of OS X and basic computer navigation

Outline:

Day 1

Chapter 1: Installation

Prepare and partition the drive, install OS X Lion, use the installer log files to verify a successful
installation, configure OS X Lion with the Setup Assistant, update software with Software Update
and Installer, tips and techniques for troubleshooting an installation problem.

Applications supported in OS X Lion, applications created with different developer APIs, the
UNIX concept of a process, the relationship of processes and applications, tools to monitoring
and managing processes, application preferences, troubleshooting, Boot Camp.

Troubleshooting boot issues with a Mac at startup, phases of the startup process, which part of
the system is active during each phase, issues that can arise, automatic process launching with
launchd and login window startup items