Process an Exchange with Returns Manager

Returns Manager gives you the flexibility to accept returns for exchange. Your customers are able to attach notes to their return and specify which product(s) they want to receive instead of the one in their original order.

Under "Discount this order by", select the percentage icon and enter 100 as the discount amount.

Note: This is how you're able to offer the exchanged product(s) for free, or at a discounted rate. If there's a cost difference between the returned item and the product(s) your customer wants to receive instead, we suggest applying a smaller discount amount and selecting Email invoice in Step 23 of this guide. Your customer will then be emailed a link to checkout and pay for the difference in cost.

Enter a Reason.

Select Apply.

Under "Find or create a customer", select the customer who submitted the exchange.

Select Mark as paid.

Select Create order.

Note: After selecting Create order, your customer will be emailed through Shopify to inform them the order has been created.

That's it! Once you've gotten confirmation from your customer that they've received their product(s) and are satisfied with the return process, you can archive their return.