Explains your rights to you

Helps you prepare your emails

We provide a wide range of flexible email templates for you to adapt to your needs – just slot in the specific details for your case, and in a few short clicks your issue will be ready to go.

Creates a case file for you

Your case file is a secure online location for all important documents regarding your issue. You can upload photos, tickets, copies of receipts or external emails from before you raised your issue with Resolver.

Lets you record all your communications

One of the most important aspects of a complicated issue is keeping a record of all your correspondence regarding the complaint – Resolver does this for you automatically.

Lets you know when to escalate your complaint

If you’re not satisfied with the initial response from the organisation you have an issue with, our escalation process will let you know when you can raise your complaint to the next level of seniority and, ultimately to an ombudsman or regulator, where appropriate.

Here's what some of our 2,636,117 users had to say

resolver has helped me resolve an issue with Hampshire county council very pleased, very simple, love the product
Alex Duff
via facebook

I heard about resolver in the Sun, and downloaded the App, love the phone recording, really useful App
Ernie Jacob
via email

Resolver sorted out my problem with the council who had just left me with 20 days of rubbish and that was after I had applied for help to get the wheelie bins out. They sorted it out in a day and I'm delighted
Alastair H
via facebook

Just a thank you to say without you I would not have resolved my issue with Brittania Parking.
I tried to challenge the fine on their website but it wouldn’t let me submit. I looked on line and found Resolver and I have just had a letter from Brittania to say they’ve dropped the charge.
Thank you so much!
Ellie F
via email

I used this for a complaint to social services. There are reminders when you need to take action and immediately sends your message/complaint to the appropriate person within an organisation. There are many businesses and companies that can be contacted in this way. My complaint went to the Ombudsman who have now dealt with my complaint satisfactorily. I would definitely use this again and recommend it to anyone.
Hazel C-D
via trustpilot

I can't thank resolver enough. Twice I have had calls from Chief Executives offices to resolve issues. It would never been escalated so quickly without resolver. I recommend them to anyone who mentions complaining!! Big thanks!
Kim Hicks
via facebook

Hammersmith & Fulham took seven weeks to investigate and respond to Marcus’ complaint but found in his favour and cancelled the parking ticket. Marcus said: “This was really stressful and I am not sure why I even got the ticket, but, I am glad the right thing has been done!”
Marcus
via email

Imperial College London provides

Using Resolver, you can submit an issue about 1 service offered by Imperial College London. Your case will be sent to the correct person or team at Imperial College London and escalated at the correct times, to the correct person, if required.

Imperial College London University

You can use the Resolver system to help you at every stage.
You can use it to escalate your issue to all three levels of Imperial College London complaints.

Want to start a complaint about Imperial College London?

Helping you with Imperial College London

How do I make a Imperial College London complaint using Resolver?

If you want to make a complaint about Imperial College London using Resolver, then the process could not be simpler. Read and understand your consumer rights then answer a few simple questions to help Resolver prepare your email (which you can review and edit) that clarifies the issue, and gets the best from your complaint. You will be given the option to make your complaint by phone via our mobile app.

How does my Imperial College London case file work?

Resolver allows you to keep a record of any email correspondence sent between you and Imperial College London, as well any phone calls made via our mobile app. You can make private notes about your case as well as set yourself reminders. Furthermore, Resolver sends you notifications when it's time to escalate your case to help keep things on track. If you cannot resolve your complaint with Imperial College London, Resolver enables you to escalate it to the relevant regulatory body – the contents of your case file is sent as supporting evidence.

Is it free to make a Imperial College London complaint via Resolver?

Absolutely. Making any complaint via Resolver will never involve any costs for you, the consumer, other than the cost of any phone calls you make (at the cost of a national-rate call).

Contact details

To view the Imperial College London contact details press the button below

About

To help you get the best response from your Imperial College London complaint Resolver guides you through every step of the process.

To help you get the best response from your Imperial College London complaint, Resolver can put you in touch directly with the best person or department you need to speak to. We will also advise you how to word your complaint in order to get a swift resolution to your issue.

In addition, Resolver will help you record all calls and correspondence you make via our app and website. Plus, we will help you gather all your information into a case file should you wish to escalate your Imperial College London complaint.