Ending Your Computer Frustrations with Friendly Service and Simple Solutions
Specializing in Troubleshooting, Tutoring/Training, Upgrading, and Computer & Technology Assistance for Everything in Between

The short answer is as follows: I have been fiddling with and learning about and, perhaps most importantly, using and making technology dance to my and others' tune for over 27 years. I have an iPad and have worked with other tablets. I have had a smartphone for years — and had several PDAs (personal digital assistants, such as Palm handheld devices) since 2004. I have owned and worked on Apple computers before the Macintosh was invented, let alone OS X. I have worked on PCs before Windows arrived! I have had my own and worked on others' desktops and laptops for almost 20 years. I have had all kinds of printers and multi-function devices, hard drives, worked with several backup systems and software products. I have experience with digital music, photos and video long before Apple made it possible for "everyone" to do so with ease. I have been networking computers when that was no easy task, before every computer came with 10Base-T Ethernet! There is also something I have always done and continue to do: I read the manuals for everything I have and have worked on cover to cover.

As I state on my About page: "After 27+ years of working with computers, [computer accessories], software of just about every kind ... after having to solve all kinds of computer hardware and software issues both on Macs and Windows machines ... after reading manual after manual cover to cover ... after reading computer and technology magazines year in and year out ... after having to make my own computers and technology do MY bidding for 27+ years ... I have learned more than a few things, many tricks, and gained much more than a little bit of understanding."

Whatever your computer or technology needs may be, whatever may be frustrating you about your technology, give me a call! I'd love to be of help to you — even if I can't solve your problem, I may be able to point you in the right direction or to someone else who can directly help you.

general computer troubleshooting help and assistance; solving your technology and computer woes

for computer and technology advice, instruction, and purchasing recommendations
(and, of course, the installation and setup of whatever is purchased);
this includes recommendations, purchasing and setup of things such as
Printers, Scanners, All-in-One devices, Media Readers, Backup Devices,
and Networking Appliances

how to do just about anything more efficiently and
effectively with your technology — especially by using "the cloud"; this
applies to you if you are on the go and/or juggling multiple devices

Q: Can you help me get my data from one computer to another — or from my old cell phone to my new one?A: Yes! For as long as I have been working with computer, I have been
doing data migration, moving data from one place or form to another.
From one address program to another. From one accounting program to
another. From spreadsheets to databases and vice versa. From one cell
phone to another. From cell phone memory to the web/cloud service.
From computer to the web and back. From outdated computer files to
newer ones. From one computer to another — or between different devices
(computer to cell phone or smartphone to computer). Now I do this with
my iPad as well. And I can help you in any of these situations — or even
a new one I haven't listed. Please call me with your specific situation and I'll take a look.

Q: Why should I pay you to help me with my Smartphone?A: This is an excellent question and one that a client suggested that I put up here. In fact, most of what follows are why she choose to hire me and the advantages of doing so:
* unlike a store, you don't have to wait in lines to get to me and you always have my undivided attention* most of the folks at cell phone stores just don't have my experience* with me, you get to deal with someone who speaks your language, not some overseas call center, which is very impersonal* with me you get personal service from someone who takes pride in his ability to listen and understand your situation* with me you can save time and frustration by getting exactly the solution you need* I am and have been (for quite some time) a user of many of the same computers and technology that you are struggling with

Q: Why don't you have your email address as a link?A: This is an excellent question! Spammers and other nefarious characters have computers and software setup to scour the web for email addresses. Posting your email address in plain text on a web page that is public is one of the surest ways to increase the volume of spam you get. Using a web form or other method to obfuscate or hide my email address from spammers will reduce my risk of getting spam.

Wondering if I can help you? Want to know if your tech. situation is one I can fix?When you have a computer or technology question and just aren't sure where to turn, call me for a FREE 15-minute consult: 413-364-6325(Hours: M-F 10AM - 6PM; weekends and additional times by appointment)