Repeat Prescriptions (items listed on your re-order form)

Please note that we are unable to take requests over the telephone. This avoids mistakes being made and keeps our telephone lines and receptionists' time free to deal with more urgent patient enquiries.

Requests

These can be submitted by any of the following methods:

Online – via the links below on this page

By post - you may choose to enclose a Stamped Addressed Envelope in which the completed prescription will be returned to you).

In person - hand in at the desk or in the Prescriptions Request Box within the pram bay during surgery open hours.

By fax - to us on 0131 441 3963.

To your pharmacist - Colinton Pharmacy; Craiglockhart Pharmacy; Deans Pharmcy (Oxgangs); Lindsey & Gilmour (Juniper Green); Lloyds (Westerhailes, Sighthill & Currie); Lorimer Pharmacy (Morningside); Polwarth Pharmacy and Colinton Mains Pharmacy (Tods) all accept repeat prescriptions and forward them to us. If you wish to have your completed prescriptions sent to any of these pharmacies for collection please inform us and we will amend your medical record to ensure that this occurs for all your prescriptions. All of the above pharmacies have arrangements for the daily collection of scripts from the surgery, except Lorimer, Polwarth which collect twice a week.

For options 2 to 5, the best documentation to use is the pre-printed ‘order slip’ attached to your last prescription, ensuring that you tick the appropriate box for the item you wish to re-order. Prescription order forms are also available from reception.

Requesting Prescriptions – The difference between Repeat and Acute items and why it is important to request them differently.

We process 1000s of medications each week. To help us meet your expectations please note the following:

REPEAT prescriptions are for items that the GP has decided you can order on a regular basis. These are the items already listed on the re-order form attached to your current prescription.These are processed quickly and should be available for collection within 2 working days of requesting (normally ready for collection after 1300). However if yoru prescriptions are collected by a pharmacy they may take a further 2 days to be ready in the pharmacy (depending on the pharmacy).

ACUTE prescriptions are for items which the GP has decided you can NOT order on a regular repeat prescription. These require longer to process because the GP needs to review your medical records to determine the appropriateness of the medication you have requested and may take up to 5 working days to be ready.

If you wish to re-order medication items already on your Repeat Prescription Re-order form attached to your current prescription CLICK HERE.

ACUTE PRESCRIPTIONS

If you wish to request an item which you have been prescribed before, but which is not listed on your Repeat Prescription re-order form CLICK HERE

Please note:If you have not been prescribed a medication before you will need to contact the surgery to book an appointment with a GP.

Collection of Completed Prescriptions

Please allow 48 hours for your prescription to be ready for collection. Prescriptions are likely to be ready after 14:00. They can be delivered to selected pharmacists if requested.

Personal Arrangements with Pharmacists for Housebound Patients

Some local pharmacists operate a system where they collect repeat prescriptions from the surgery on your behalf, and arrange delivery to your home. If you have made such an arrangement with your pharmacist, please let us know when you order your medication. You must arrange this service direct with your pharmacist and not with the surgery.

Return of Unused Medications

Please note that we do not accept unused medications, these should be returned to your local pharmacy.

Medication Reviews

Patients on repeat medication will be asked to see a doctor, nurse practitioner or practice nurse at least once a year to review these regular medications and notification should appear on your repeat slip. Please ensure that you book an appropriate appointment to avoid unnecessary delays to further prescriptions.

Requesting Prescriptions – The difference between Repeat and Acute items and why it is important to request them differently.

We process 1000s of medications each week. To help us meet your expectations please note the following:

ACUTE prescriptions are for items which the GP has decided you can NOT order on a regular repeat prescription. These require longer to process because the GP needs to review your medical records to determine the appropriateness of the medication you have requested and may take up to 5 working days to be ready.