This course intends to enhance delegates ability to negotiate effectively - a critical competency in both work and life situations. It will equip them with a range of communication, interpersonal skills, and appreciation of the elements of planning and objective setting in negotiations. There will be an opportunity for delegates to carry out a self-assessment of their skills in key areas of negotiation including team negotiations.

This course covers the key stages of negotiation, considers how disputes arise, and provides delegates with the skills to follow a structured process. The delegates will be introduced to different negotiation styles, tactics and at the same time learn how to recognise and counter them.

The course will feature:

The key stages in the negotiation process

The terms associated with the strategy for negotiation

Tactics and ploys which may be used against you in negotiation

The importance of team dynamics when negotiating

Effective negotiation strategies during practical exercises

Objectives

Demonstrate their understanding of the significance of planning and objective setting

Describe how to achieve ‘win-win’ outcomes within the bargaining process

Identify the causes of disagreements & disputes

Understand the impact dispute may have on relationships over the long term