This matrix is valid for the localized product(s) available for this release, unless otherwise specified, or unless restrictions/limitations are explicitly specified.

Applications that Arcserve Backup r17 supports (via an application agent) on a particular OS running on a physical machine are also supported on the same OS running as a guest on a VMware server/Desktop Virtualization Product environment, Hyper-V/Citrix XenServer/Xen and KVM .

Installing Arcserve Backup r17 in a Guest OS on Hyper-V Server/ESX Server/Citrix XenServer/Xen and KVM is supported for disk based devices.

iSCSI recognizes system LUNs during booting and non-system LUNs after booting. Arcserve Backup Disaster Recovery recovers system LUN only when the iSCSI boot environment is built by multiple LUNs. After performing disaster recovery, you must restore other data volumes using a restore job.

When the NIC driver for the iSCSI disk is included in the machine specific disk, then that driver may not be recognized by the DR wizard. Arcserve Backup disaster recovery recognizes the driver included in the operating system media if you do not include it in the machine specific disk.

Office 365 Exchange is not currently supported with Arcserve Backup agent for Microsoft Exchange

DAG Without a Cluster Administrative Access Point (IP less cluster) is supported

NOTE for Agent for Oracle:

2 Oracle 11g R2(RAC) is not supported on any 32-bit Windows operating systems.

3 Oracle Exadata is a hardware appliance, employed to run OS and Databases. So as long as the EXADATA appliance is utilizing a supported version of Oracle certified by arcserve and a supported OS platform certified by arcserve with all the required maintenance then Arcserve supports it.

NOTE for Agent for Linux:

4 Please refer to KB for installation of Linux agent on Ubuntu

SELinux is supported for all distributions of Linux supported by Arcserve Backup

Agent for Windows and Agent for Open Files on Windows needs to be installed on both nodes in the Cluster environment (Windows Server 2003 and Windows Server 2008, Windows Server 2012, Windows Server 2012 R2)

Image level backups taken by Agent for Virtual Machines are application consistent for Virtual Machines running on vSphere 4.1 or later. Restores are possible at image level (whole virtual machine (VM) restore) and file/folder level, however, application level restores are not supported at this time.

Backup and restore virtual machine data from a central backup server or virtual machine, requires no backup agents and backup processing within each virtual machine on the vSphere host. This allows you to offload backup processing from ESX servers to reduce costs by allowing each vSphere host to run additional virtual machines.

Image level backup of a VM with granular level restore capabilities currently supports VMs with Windows as the guest operating system.

Arcserve Backup r17 Agent for Virtual machines ships VDDK 6.0.1 with the product. Need to install prior versions of VDDK manually on proxy to use ESX\VC servers that are not supported by VDDK 6.0. Refer our agent guide on how to install VDDK manually.

vSphere 6.0 Support

vSphere 6 is supported only when patch ESXi600-201505001 for ESXi 6.0 is applied. For more information, see VMware ESXi 6.0, Patch Release ESXi600-201505001 (2116125).

Arcserve Backup r17 supports backup of VMware FT enabled VMs using Client agent for Windows/Linux. Backup of such VMs are not supported using Agent for Virtual Machines because VDDK does not support snapshots of such VMs.