I need your help. I just did my first two big streams and I've checked the library a few times. At first, I thought my recordings are completely gone and I was waiting for them to get published. But then suddenly, I discovered they were placed in the video-on-demand library and the autopilot when I started using Livestream Studio; unfortunately, they're BLANK. They just have zero minutes and I can't be able to play them. Can someone please figure this problem out?

Empty storyboards occur when broadcasts are not properly recorded to our servers. Most times this is due to insufficient bandwidth. Please be sure you are broadcasting at a quality setting that is at least 500kbps below your average upload bandwidth to New York NY, which you can check at newyork.speedtest.net.