Taipei, Taiwan. Gorilla Technology this week launched and successfully deployed its Smart Airport solution at Taipei International airport which services over 6 million passengers per year. The purpose is to improve quality of services and passenger experiences at the airport and provide management with an up-to-date view of both staff duties and customer feedback.

With the Smart Airport solution, Gorilla integrates a cloud-based management platform with interactive signage to bridge the gap between the manager, content deliverer, and passengers. The signage is served to collect real-time feedback from airport travelers and monitor the traffic flow from different locations for better staffing management. Management teams can utilize the data to respond to passenger requests via mobile signage immediately and set work priority by releasing e-Work orders. Notifications are sent to managers through e-Responders once staff members resolve critical issues. Employee badges and facial recognition helps with e-Enrollment to provide key information to management to monitor where employees are making improvements and resolving issues speedily around the airport.

The overall goal is to use real-time on-site data monitoring efficiently so that passengers receive the best quality of service and enjoy a richer customer experience. Gorilla CEO Dr. Koh says, “Taipei International airport dramatically improves the passenger satisfaction experience by incorporating Gorilla’s solution. Workflow is smoother and management can control all areas of the airport more efficiently.”

Interactive signage, E-Work orders, E-Enrollment and E-Responders are not limited in use to the transport industry or airports, they are also ideal for retail and hospitality industries wishing to improve customer experiences and management efficiency.