Cleaning

TL6

Don't unplugg USB leads as the TL6 (Note and Coin comms box) gets the port reassigned. That's either end of the USB lead - on the lenovo or at the TL6. If this has to happen use device manager to determine the port the TL6 has been assigned to and open up the config tool from the desktop and adjust accordingly

USB TL6 Test Program

Go to Start > All Programs > find USBTL6TEST program

You need to enter specific Serial Port of the TL6. This can be found in Device Manager under Ports section > TL USB Interface

Click Connect. The coin and note module lights will show yellow status

Click Enable Coins and Enable Notes. Light status on coin and note module will be green

Insert range of coins / notes and pay attention to “Total Value Inserted” to make sure readings are working correctly.

If coins are not being accepted you need to do the following:

Press button on the coin module

Once light is green insert the coin

Repeat steps for each coin

This is done to configure range of coins to be accepted by the reader and has been done prior to install

Notes and Coins aren’t being accepted

Check for note or coin jams and clear. This is usually customer advice over the phone

Reboot lenovo using lenovo button. This is usually customer advice over the phone

Is the network link up. This is usually customer advice over the phone

Clean coin and note mech. This is a reseller task

Reboot TL6, unplug MIC jack and reinsert.This is a reseller task

Over time plug pack voltages can degrade and usually the environment plays a factor, test plug pack voltage levels. A small drop in voltage will not provide required voltage to note and coin mechs and thier operation stops. Replace plug pack. This is a reseller task

**Standard behaviour - On power up or by removing and reinserting the plug pack tip on the TL6 the note mechanism will cycle the note stacker and RED LED's are displayed on the note runway. The coin mech has an amber LED. At this stage a user has not validated their account.

On account validation the note stacker runway LED's turn green as does the coin mech LED.

Check Coin and Note modules cables are secured.

The coin mechanism can be reprogrammed if a particular coin is problematic. Instructions are on the side of the coin mech and involves holding down a single button until the LED flashes then inserting desired coins so the devices re LEARNS the coin. This is a reseller task

Go through USB TL6 Test Program steps mentioned above in this document

Troubleshooting and investigating Overs / Unders

A full transaction history for the device can be accessed from the PaperCut administration interface, via Devices → [name of device] → Transaction History. The filters provided make it easy to narrow down the search to a particular time period or for a particular user.

Event and transaction logs are also stored on the Pay Station system itself. These are located in the home directory of the user currently logged into the operating system, e.g. C:\Documents and Settings\username. The Pay Station maintains the following files in this directory:

pay-station-transaction.log – contains all transactions carried out on the device. It should match the device's transaction history in the administration interface (mentioned above).

pay-station-event.log – contains various information about the state of the Pay Station. If there has been an error processing a transaction it will be logged here.

release-station.log – contains more general information about the running of the Release Station and Pay Station functionality. If a serious error has occurred while running the Pay Station it will be logged here.

Printer not printing receipts

Check the print queue status to see if any jobs are in “error” mode or have multiple jobs in the queue. There is no hold/release set on the receipt printer queue

Make sure the “printer name” under control panel > devices and printers is the same as the following:

C:\release\extensions\acknowledgement-printer, open ack-printer.properties and set the following:

ack-printer.enabled=Y

ack-printer.name=Printer

Receipt is not being trimmed by the auto cutter

Ensure the receipt paper is 80W x 120L x 25.4 core

The new roll paper might be bit tight at the start of the roll and this prevents the paper being automatically cut when printing receipt.

Remove the roll from the kiosk

Unroll approx 5 feet of paper then roll it back up

Put back in the kiosk

All-in-one Lenovo BIOS settings

Disable side USB ports in BIOS (Should be done)

Set to Power on AC. If kiosk loses power it will automatically be turned on (Should be done)

Set to wake on-Lan

Windows Operating system

Don't join the kiosk to the Domain

Set static IP address, Subnet Mask and Gateway

Turn off screensaver

Hide Taskbar

Set Power settings to never for display and computer sleep options

Ensure the account running PaperCut Release Station software isn’t running on Windows account with admin rights (This is part of the install process)

Don't enable windows updates. Client IT team can schedule windows updates when they have scheduled downtime

Don't update PaperCut Station version. The Release station software is backwards compatible with newer PaperCut versions running on the Print Server(s) and will only need infrequent updates.