FREE SHIPPING only on initial purchase, exchanges and returns are at the cost of the customer.

Timeframe:Orders are dispatched 1-4 business days, through we aim for same day or 1 day, after finalised to be received in 2-5 business days, depending on location in Australia (Melbourne & Sydney is 1 or 2 days). Please check this link at Australia Post and type in your post code for a rough estimate:

These time frames are not guaranteed and also do not include any custom waits that may occur.

All items displayed at the M.VE E-boutique are available in stock ready to be shipped once payment has been received UNLESS it is stated as a Pre Order.

If you have not received your items within 10 business days of making your order please email us with your full name and order number and we will look into your delivery immediately (Australia only), New Zealand & all overseas estimated 18 (could be more) business days. In most cases this means that an attempted delivery has occurred and that your parcel is waiting for you at your nearest post office for collection

*THERE MAYBE LONGER TIME-FRAMES IN DELIVERIES BY THE POST OFFICE WHICH IS OUT OF OUR HANDS DURING PUBLIC HOLIDAYS, CHRISTMAS & NEW YEAR PERIODS. PAY EXPRESS SHIPPING IF YOU NEED AT A CERTAIN TIME. CALL US WITH ANY QUESTIONS.*

Overseas order are $30AU to $50, depending on weight and size (under a 1kg and not bulky will be $30). New Zealand shipping $15

OVERSEAS PURCHASES:

Customer/s own country customs taxes/duty are not included in the order and must be paid by customer upon delivery, if or when their respective country charges.

FREE SHIPPING ONLY APPLIES TO AUSTRALIA

WE DO NOT POST TO P.O. BOX

Secure Delivery of your Parcel:

If a delivery is attempted while no one is home Australia Post will either leave your item at your door or leave you a card to take to the specified post office where you can then sign for your new items and take them home.

LOSS OF PRODUCT:

We will not be responsible for lost or stolen packages or packages which may be delayed or lost in transit.

TRACKING OF ITEM:

TRACKING OF PURCHASES/ORDERS IS THE SOLE RESPONSIBILITY OF THE CUSTOMERS. Once the package has been sent off we will provide you with a tracking number to the email provided ( please check your junk mail if you have not received the tracking number and make sure you have inputted correctly you email). You can track your order at www.auspost.com/track/

Please check your tracking number at Australian Post before contacting us.If you have any more questions please do not hesitate to email us on hello@mveboutique.com

EXCHANGE POLICY

M.VE always wants you to be happy and in love with your purchase but if you would like you can return your purchase for an online exchange or online credit note that expires in two years from date issued. Exchanges need to be in accordance with out "Original garment state/Return requirements" (please scroll down to read).

We do not refund for change of mind.

We do not refund unless faulty (deemed by the manufacturer as faulty), please contact us via email to inquirer about an RA.

PLEASE NOTE that ALL SALE STOCK SALES ARE FINAL & that we do NOT exchange/credit unless deemed faulty by us or manufacturer. SALE items include: flash sales, one off sales, boxing day sales or any time an item is sold under the RRP price (so it being marked down) etc,

SWIMWEAR, UNDERGARMENTS, or EARRINGS/JEWELLERY are final sale for hygiene reasons, unless the goods are deemed to be faulty by our Quality Assurance Department.

Footwear may, but not all, be slightly scuffed on the bottom sole (sale shoes, especially heavily reduce, may be heavily marked on the bottom sole), but NOT WORN, as customers in store may have tried on. Some sale, but not all, footwear may be sent without the box. This does not take away from the purpose of the shoe. Any question in regards to footwear please email hello@mveboutique.com before purchase.

Stock may be shared between physical stores and online.

Postage is NON refundable. Additional re-delivery freight charges will apply if customer requires exchange of an item. The expense of postage for all returns will be at the customers own cost.

.

RETURNS POLICY

We take great pride in our reputation for quality, and if for any reason you are dissatisfied with your purchase, we will assist you with an online exchange or online credit note (we do not refund for change of mind, unless deemed faulty by the manufacturer or us).

We need to be notified within 7 days from delivery (post office delivery) via email and posted out with in 5 days once RA is issued.

Notification via email of your intention to return BEFORE item is sent as RA (Return Authorization) number will be needed on all returns.

Must be sent back in a EXPRESS POST BAG (which is tracked) and note attached with below details.

If item is not received we do not take responsibility on lost packages.

If a return is sent outside of this time frame, we will use our discretion as to whether we can make an exception.

Returns must be in accordance with our "Original garment state/Return requirements" (listed below).

M.VE reserve the right to reject a return if we conclude it is not in a new condition.

In the rare event that a return is rejected the decision is final and not negotiable.

To return item once RA issued, email to hello@mveboutique.com, with in the timeframe stated above. You must provide us with the following information included in return.

The original receipt and RA number must in all cases accompany any returned goods, if not the return may not be accepted.

If the tracking of your return shows it has been delivered to our warehouse, but you have not received a credit within five business days of the delivery date, please follow up by emailing hello@mveboutique.com.

Freight charges are non-refundable. The expense of postage for all returns will be at the customers own cost.REFUNDS (IF REFUND IS APPROVED BY OUR TERMS AND CONDITIONS) CAN TAKE UP TO 5-10 WORKING DAYS WHICH IS DUE TO BANKING RULES AND IS OUT OF OUR HANDS.

CANCELLATION OF ORDER BEFORE SHIPPED

If order HAS NOT BEEN SHIPPED OR DROPPED OFF AT THE POST OFFICE and we have been contacted within 24 hours of placing order we can try to put through a cancellation, each case will differ so please email. Any accepted cancellations will be charged a processing fee of 5.5% of the entire order.

INTERNATIONAL RETURNS

For international returns, your items must be sent back within 10 days of receiving the item. Because of longer shipping times internationally, we do not include shipping time in this 10 day period, so you will have ample time to return your item. (I.e. you have 10 days from when you receive the product or is ready for pick up to when you send it back). Tracking number needs to be emailed to us at hello@mveboutique.com.

If a return is sent outside of this time frame, we will use our discretion as to whether we can make an exception.

Any returns accepted outside this period may be subject to a restocking fee.

All returns must be first issued with an RA and in accordance to our "Original garment state/Return requirements" guidelines listed below.

If the tracking of your return shows it has been delivered to our warehouse, but you have not received a credit within five business days of the delivery date, please follow up by emailing hello@mveboutique.com.

ORIGINAL GARMENT STATE/ RETURN REQUIREMENTS GUIDELINES

M.VE is unable to accept items that have had the tags removed, been worn or washed.Item/s must be in new condition.

Item/s which smell of ladies perfume/deodorant will automatically be returned.

Item/s that have make up, tan stains or any other stain will automatically be returned.

Item/s that have been worn or tried on without proper care will automatically be returned.

Postage fee will be charged, so please take due care when trying on your order.

FAULTY ITEM

All items are thoroughly inspected before being sent out to customers to ensure a high level of quality in the garments you purchase from us.

Upon a faulty item return it will be inspected by our Quality Assurance Department, then we send back to the corresponding manufacturer and if they deemed the item/s to be faulty due to manufacturing or fabric, M.VE are happy repair or exchange goods or replace. If none of the 3 prior option can be achieved we then refund. If deemed NOT to be faulty, it will not qualify for an replace,repair or exchange and will be returned to you with re-delivery charges attached. Postage is non refundable.

NEED TO KNOW

NO return/exchange will be accepted through the South Melbourne store for website orders as the stores do not have access to online order details.

Any inquires in regards to orders are to ONLY be emailed to hello@mveboutique.com and not through the South Melbourne store. We can not answer your questions if you call in stores as the online customer service is dealt with in head office and only by email. South Melbourne store do not have access to your online order information.