How to: Create a list of Bounced contacts for updating

If you want to update your bounced contacts in bulk, you can use this handy tip to create a report that includes contact and campaign member fields for export and updating.

Navigate to the Reports tab in Salesforce and click New

Choose the standard report type "Campaigns with Contacts"

Add field filters for Bounced = True AND Bounce Type = Hard. You can also filter your report even further by restricting to certain campaigns or excluding contacts that may already be opted out of lists/communications according to fields on their Contact record.

Add any fields to your report that you'd like to view and/or update such:

Campaign Name

Contact Id

First Name

Last Name

Email Opt Out

Bounced

Bounce Type

Bounce Code

Save and Run

From here, you can export the results to a CSV file, and update using the Salesforce Import Wizard or a mass update tool like Data Loader.