Good company, but was there for 8 years and worked for 6 managers. Company could never settle on a organization chart that was workable or stable.

Market Planner for the NE United States (Former Employee) – Cleveland, OH – May 22, 2018

Provided strategy recommendations on all physical properties in the retail bank channel (branches and ATMs). Used relationship management skills and communicated to 8 regional retail market leaders about their networks. Worked with consumer analytics on strategy input and financial analyses.

Pros

Work from home office

Cons

Lack of expense budget to spend time in the markets of my responsibilities.

It’s ok if you need the money. Just cover your ASSets. You should be fine. There’s high turn over. Hard to get promoted. Too many huddle meetings and conference calls. Like many banks they hire one person to do several jobs so expect that.

Keybank provided me with the training and confidence to move forward in my career. Great company to work for. I enjoyed the fast paced work environment within our small team. Key always recognized my hard work.

This was my favorite job. Unfortunately the department I worked in no longer exists due to government law changes. I really enjoyed the culture of the company. There were plenty of training and opportunities for advancement. Loved the flexibility of the position.

My branch was pretty laid back. It did get robbed once. That was scary. As far as the work, it is easy and being a teller is pretty nice if you like dealing with people. They were not overzealous with their goals that they had for tellers like other banks. Your main goal was strong customer service.

i enjoyed working for Key bank, a typical day would be helping customers, organizing files, up selling products, i also was a mentor which meant that i would train the new tellers when they would start with key bank. i enjoyed all my fellow team mates as well, we all helped each other and had fun as well

Similar pay structure and sales goals as the larger banks. Work life balance is slightly better as you do not have to work all Saturdays. Training could use some improvements to teach systems more in depth.

I have worked for KeyBank in a branch role and have found it to be extremely difficult and disheartening. KeyBank routinely asks for feedback from clients and employees but does little to implement suggestions made. Branch employees are not empowered or able to provide more than basic customer service activities (transactional & opening accounts). Systems are extremely difficult to navigate and back office support is terrible. Products and services cater exclusively to high-end clients, and provides no opportunity for financial wellness for others.

Prepare closed loan files for shipping to servicer/investor by stacking proper order. Verify information on Uniform system is correct and agrees with file. Perform advanced procedure for audit and retrieval of missing information. Log in all incoming files and verify dates received. I worked from 2PM to 10PM Monday through Friday. I would arrive when others had a few hours left and I would verify their work. It would be me and the security guard from 5PM to 10PM. The break room was awesome.

Working in such a huge proof center alongside of hundreds of others was definitely a positive experience. It was definitely face paced and challenging. Key Bank of Washington was a great place to work with the salary and benefits that are given.

Pros

Salary, benefits, management, challenging

Cons

Not for anyone, with social anxiety, or claustrophobia, due to the huge, room with, hundreds of people, and proofing, machines

safe work environment calls came and on a consistent basis which helped to learn the field better and get more efficient with the job was hired for. other employees and mangers very helpful so that all customers are satisfied with the outcome of each call.

Understaffed overworked underpaid six days a week rude customers but some nice.. training was OK but very cliquish and high school-ish at that branch small minded and not what you would expect from an innovative big company - in this area not good