Please note that customers are responsible for the tax if any. Please kind to read our tax policy by clinking: http://www.pipomall.com/faqs_all.html?fcPath=21If you refuse to sign the package or clear the custom just because of the tax affairs, there will be huge returning shipping fee and tax generated, in this case, Pipomall service people will inform you to pay for all the bills.

3. Return Policy

Before you purchase items from Pipomall, we kindly advise you to read the following regulations carefully.Pipomall provides all of the following help to our respected customers:

Items Defective On Arrival (DOA)Customers should inform our service people in 2 days after the package arrival. If the outer packing is broken or out of shape, please do remember to refuse signing the package and immediately file a case in the courier company, and then send us an email with detailed pictures showing the defective items, package situations and the case number. Only in that way the compensations can be made by the shipping courier, and we will resend or give you full refund of the defective item. This is extremely important for you and Pipomall, and thank you for your cooperation.

If the outer packing is perfect and in a good shape, please also send images and video about package and defective items to us, normally in this case we can judge that the defect may be caused by the inner packing such as lacking bubble protection. With confirmation, our service people will inform the warehouse department staff to make some improvements in packing aspect.

Note: if you open a dispute or chargeback, we will not return any postage for you. please contact us first before you open a dispute or chargeback if you want to return package.

Items Missing on Arrival Please immediately contact the shipping courier and file a case there. Then tell us the case number and send us some pictures showing all items you get on arrival, all the labels on the packing, and also the package situations. Most importantly, if you have the taxation fee receipt, don't hesitate to take a picture for us as the weight can tell something about the missing. We will resend you the missing items after we confirm it.

Items Wrong on Arrival If the item you received is completely different from the one you ordered, please contact us with photos about items and barcode which put on the plastic bag or box of the item. If you are willing to keep the wrong items, we will offer a 10% discount for compensation or you can choose to return for the right one by our cost.

12 Months Free Repair The 12 months free Repair Policy is only applied for the electronic items like TV BOX, TABLET, CELLPHONE, SECURITY ITEMS and so on. If your items does not work at normal during one year (from the date of arrival), we accept your return for free repair. In this case, the repair handling charge is responsible by Pipomall, but if any component has been changed, please note that other component expense should be charged from customer.

Please note that items which have been Dis-assembled, misused, or damaged by customers are not in the scope of our warranty.

All Customers should contact our Customer Service via "cocoli@pipomall.com or "live chat" for RMA before returning items. Pipomall will not accept any returned package without our service representative's permission.

Q: Who is responsible for the return Shipping fee when the item does not work?A: it depends on how many days you have used the item.

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7 Days refund for Disliked itemCustomers are responsible for Round-trip shipping fee if you want to return the item you dislike. If there is any obvious scratch or defect on the item, we are sorry that Pipomall has the right to charge you 20% of the restocking fee.

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Dead on arrival: Pipomall

Pipomall will be in charge of the Round-trip Shipping fee if it is the DOA item. Please contact our service people for confirmation about the problems and instructions firstly about this case.

Note: if you open a dispute or chargeback, we will not return any postage for you. please contact us first before you open a dispute or chargeback if you want to return package.

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During 45 days after payment:

Customer pay for the return fee, Pipomall pay for the resend fee.

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45 days to 1 years: （45 days from payment date)

Customer should pay for the Round-trip shipping fee for returning for free repair within one year usage.

Q: Can I return the item via expedited shipping method like DHL, UPS, Fedex, EMS, TNT etc.?A: NO.All of the shipping methods above will have huge tax in custom (Pipomall will not be responsible for the tax) when you ship back items to us, so Please return the items at your convenience and at the lowest cost by the cheapest regular airmail possible and provide us the tracking number. A tracking number is necessary.

If you have any questions about our terms, please feel free to contact us via :