Terms And Conditions

Payment by credit and debit card

Payment by debit or credit cards at our checkout are made via Barclays Bank Epdq, the most secure payment gateway online today. We will e-mail you to confirm your order has been placed. With a further e-mail to let you know when we have shipped your goods.

Payment by Paypal

Payment by Paypal is quick and highly secure. All Paypal payments on our site are covered by paypals guarantees. We may find it necessary in certain circumstances to call you so please provide a telephone number for confirmation.We will e-mail you to confirm your order has been placed. With a further e-mail to let you know when we have shipped your goods.

Telephone Payments 01702 433522

If you would like to pay via credit or debit card over the phone please call us on 01702 433 522 and a member of our friendly team will take your payment. We accept Maestro, Visa, Mastercard and American Express (Amex) all major debit cards. For security reasons we can only accept payment over the phone from the card holder, goods can only be shipped to the card holders registered address.

Payment via bank transfer

To pay by bank transfer please contact our sales team who will be happy to email our bank details to you once you have made your purchase.

Payment by cheque / Postal orders

Sorry but we no longer accept cheques however we do still accept postal orders please send your order with postal orders to Abbey Carpets 143 Victoria ave, Southend on Sea, Essex, SS2 6EL

Our Free Delivery Zones

Our prices include free delivery to mainland UK. These prices do not include delivery to Scottish Highlands, Offshore Islands or Northern Ireland. Our courier breaks the UK down into 3 zones. If you are unsure please see below for a detailed breakdown of all postcodes and delivery prices affected by our zonal pricing policy. All charges are per item and do not include items longer than 1.50 meters. Please contact customer services to obtain a delivery price in this instance.

Terms for buying carpet and vinyl on-line

We have a minimum cost that must be met on all orders of 'off the roll' products (usually 1.5m length or more) to allow us to continue offering our free shipping service. If you do not meet these requirements we will contact you after your purchase to arrange an extra payment or refund on your goods.

Cancellation and return policy

If you wish to cancel or return your order for any reason please call or email our sales team on 01702 433522 shop@abbey-carpets.co.uk , unfortunately we can not accept cancellations or returns on cut carpets, Karndean / Laminate flooring, rugs or cut vinyl flooring , unless faulty or damaged in transit as these are non stock items and will be ordered in especially for you due to the amount of specific colours and sizes available.

If you wish to return an item return transit can be arranged provided that you pay the return transit costs normally £16.99 per item. Shipping costs will not be refunded, refunds will only be issued once the goods are back in unused, resalable condition.

Materials must not be cut into and should be wrapped securely so as not to be damaged in return transit. We will not accept any returns of any material which has been fitted or cut. Please check all material before it is installed for any manufacturer defects.

All of our products and services ie; fitting are fully guaranteed by us and against manufacturers defects for one year form the date of purchase please see exclusions for carpet complaints.

Please check your flooring upon delivery look out for any signs of damage in transit ie; corners of boxes torn or ripped if you see any damage please sign the drivers document received but 1 pack damaged etc. This will help us to claim against shipping company. Once opened please check your material carefully before installation DO NOT FIT IF DAMAGED. If your flooring is faulty or damaged on delivery please call us up to 7 days after delivery. Your item can be replaced or refunded once returned to us and checked.

Some faults may have to be inspected on site by the manufacturer if they have occurred after installation so we may need to have the flooring inspected by the manufacturer at your premises to solve the complaint. Carpets must be installed in compliance with British Standards B.S.5325.

Carpet Fault Exclusions

Shading and pile reversal

Carpets and rugs lend them self to pile pressure ie in deep pile carpets you may see foot prints in walkways this is normal and not a faulty, as is flattening of pile in high traffic areas which can cause shading of colour.

Unfortunately, we cannot guarantee against the effects of normal use. Pile will flatten more quickly in areas of heavier use, particularly in walkways and in front of chairs. In some carpets this will be more noticeable than others. This is not a fault and will not affect the durability of the carpet.

Fading

Some rugs and carpet do fade a little with time, if in strong direct sunlight, this effect can be stopped ie please do not put a rug or carpet in direct sun areas.

Colour

The carpet and flooring colours shown on our web site are accurate as we can get. However colours can appear different on different PC monitors as settings may not be exactly the same lighting in your house. Please order samples to confirm colours and inspect the carpet in the lighting of your own home. Dye batches can also vary and therefore it may be possible that your carpet does vary very slightly from the sample..

Size Tolerance

Clause 3 BS 3655 ( 1981 ) A slight tolerance on all roll materials of +/- 0.25% is allowable so please be sure to add more than enough extra material.