Choosing a physician is an important decision. This is why we have offices located across the Baton Rouge area and some with early and after-hours appointments. We're dedicated to the health of our community and the well-being of each of our patients. Welcome to our Community of Caring.

Choosing a physician is an important decision. This is why we have offices located across the Baton Rouge area and some with early and after-hours appointments. We're dedicated to the health of our community and the well-being of each of our patients. Welcome to our Community of Caring.

Search By Location

Quality

Everyone's talking about the importance of quality in healthcare, but what does quality mean? When comparing hospitals, quality is measured in two different ways - using outcome data and process data.

Outcome quality data is based on mortality. In other words, it evaluates the number of patient deaths that occur at a hospital expressed as a percent of the total number of patients in the hospital. Outcome quality data is often risk-adjusted, taking into consideration the complexity of each patient's case and his or her likelihood to survive based on his or her specific condition and diagnosis.

Process quality data is based on the hospital's frequency of following the best practices or processes that have been shown through research to deliver the best results for most patients. For example, national research shows that giving patients an antibiotic within one hour before surgery reduces their risk of developing infections related to the surgery. Because patients tend to do better when this action or process is followed, this is an industry-wide quality measure.

While the two measures are very different, both are tracked by nationally recognized organizations and help hospitals identify areas in need of improvement.

= Better = Same = Worse

Outcome Quality Data 1
July - September 2016

Compared to Expected

Baton Rouge General

Expected

Overall Mortality Rate

2.39%

3.83%

Overall Unplanned Readmission Rate

10.10%

12.02%

Process Quality Data 2 July - September 2016

Compared to National Average

Baton Rouge General

National Average

Immunizations

Influenza Vaccination

99%

93%

Stroke Care

Received treatments to prevent blood clots

100%

98%

Received medicine to break up a blood clot within 3 hours after symptoms started

100%

89%

Received medication to reduce complications from blood clots

98%

98%

Received anticoagulation therapy for a certain type of irregular heartbeat

100%

97%

Received a prescription for a Statin upon discharge

98%

97%

Received a prescription for a blood thinner upon discharge

100%

99%

Received written educational materials about stroke care and prevention during the hospital stay

100%

95%

Evaluated for rehabilitation services

100%

99%

Venous Thromboembolism (VTE)

Venous Thromboembolism Warfarin Therapy Discharge Instructions

100%

93%

Perinatal Care

Elective Delivery

14%

2%

ED Throughput

Inpatient: Median time from ED arrival to ED departure for admitted ED patients

398 minutes

258 minutes

Outpatient: Median time from ED arrival to ED departure for discharged ED patients

185 minutes

138 minutes

= Better= Same= Worse
1 Outcome quality data is based on mortality. In other words, it evaluates the number of patients admitted to a hospital versus the number of patient deaths that occur at a hospital. Outcome quality data is often risk-adjusted, taking into consideration the complexity of each patient's case and their likelihood to survive based on their specific condition and diagnosis. This score is provided by Premier Clinical Adviser.

2 Process quality data is based on the hospital's frequency of following best practices or processes that have been shown through research to deliver the best results for most patients. So for example, national research shows that giving patients an antibiotic within one hour before surgery reduces their risk of developing infections related to the surgery. Because patients tend to do better when this process is followed, this is an industry-wide quality measure. Unless otherwise noted, the national average data reflects the average of all CMS scores as reported on CMS Hospital Compare.
*Refers to average scores as reported by the Joint Commission.

We know you have many choices for hospital care and that you often choose your hospital based on location or recommendations from your doctor. But we also know that you want the highest quality care, in the safest environment, with stellar customer service for yourself, your family and your friends.

As your community hospital, it is our responsibility to openly share all the information you need to make informed decisions. This means we'll show you our scores - high and low - in an easy-to-understand format. We believe this information will help in choosing the best hospital for you and your family.

This information also helps show us what we are doing well and identifies the areas we must focus on to continuously improve the quality of care and customer service we deliver, even when our scores are better than the national average.

If you have any concerns regarding patient care quality or customer service at Baton Rouge General, we'd like to hear from you. We're truly committed to continuous growth and improvement and welcome your feedback.

National data takes longer to collect, but to show you the most current data we have, below is a comparison of the most recent national data available (October 2012 - September 2013) and the most recent data we have for Baton Rouge General (October 2012 - September 2013).
Combined with quality data, patient satisfaction information helps hospitals identify areas in need of improvement and help you when choosing a hospital.

= Better

= Same

= Lower

HCAHPS Patient Satisfaction Data
July - September 2016

Compared to others

Baton Rouge General

National Average

Would definitely recommend this hospital to others

83%

72%

Always had good communication with nurses

85%

79%

Always received help from the staff as soon as it was requested

69%

67%

Always had good communication with doctors

87%

81%

Hospital was always clean

79%

73%

Pain was always well controlled

75%

71%

Staff always explained medications before giving them

71%

64%

Staff always provided needed information for at-home recovery

88%

87%

Area around the room was always kept quiet at night

76%

62%

Rated the hospital 9 or 10 on 0 - 10 scale

83%

72%

The patient outcomes and satisfaction information presented here is representative of data collected by third-party, nationally recognized organizations. Where available, performance of the average hospital in Louisiana and in the United States also is displayed. The information presented within this website may not be reproduced or distributed in any manner without the express written permission of Baton Rouge General Medical Center.

While we have attempted to ensure the accuracy of the data displayed here, we make no representations or warranties, expressed or implied, as to the accuracy or completeness of the information reported. Likewise, we make no representations or warranties, expressed or implied, as to the accuracy of the comparative data for hospitals in Louisiana and the nation.

Baton Rouge General assumes no legal liability or responsibility for any errors or omissions in the information or for any loss or damage resulting from the use of any information contained within this quality and customer satisfaction data.

This information is not intended to provide medical advice or to offer any guarantee regarding the services Baton Rouge General Medical Center provides patients. Deciding on treatment options and choosing a hospital are decisions you should make by talking with your physician. You should not attempt to choose a hospital based solely on statistics and descriptions such as those given here.

Links to other sites are not endorsements by Baton Rouge General, and we do not have any control over or responsibility for the content of these sites.

References to other organizations do not imply an endorsement by those organizations of Baton Rouge General's services or analyses.

By accessing the information presented throughout this website and its related content, you consent to and abide by these disclaimers and you understand the limitations.

Notable Awards & Recognition

At Baton Rouge General, we are driven by a culture
of performance excellence at every level. Our reputation as a national
and local quality leader is a reflection of the dedication of each and
every member of our team to the highest standards of quality and safety
for our patients. Importantly, recognitions and achievements demonstrate
our unwavering commitment to delivering the highest quality care for
our community.