​Many clients have difficulty in letting go of their problem. It’s not surprising. They have lived with the problem for a while; the problem is giving them trouble and it’s worthy of respect. Yet the solution-focused practitioner pops up to say the problem may have nothing to do with the solution – and remind them that it’s the solution that the client wants. That may make sense logically, but from the client’s perspective that can be tough to accept emotionally.

We are all familiar with tricky conversations in our organisations - the ones you put off for as long as possible or perhaps never have at all. But suppose you could handle these conversations in the best way imaginable, what difference would that make?What difference would it make it to you, to your team and to your organisation? Each conversation has an impact on your ultimate results, as there is an inevitable logical thread between you, your team and your organisation’s performance.