Payment for all Online Safety Training courses must be received online via secure PayPal.

Classroom Course Policy:

Participants are required to be in attendance for 100% of all courses.

Participants must be in good physical health to take any first aid course, as there are practical requirements that must be completed.

All course standards have been set out and designed by the Canadian Red Cross and will be strictly adhered to.

Blended Online Learning Policy

Each blended learning course is divided into two components. Participants must first complete the self-paced online component, which includes the written. knowledge evaluations, and then successfully complete an Instructor-led classroom component (skills practice and evaluation session) in order to achieve certification.

Participants must complete the classroom component within 6-weeks of completing the online component.

If the participant does not complete the classroom component within 6-weeks of completing the online component, the participant must purchase a second PIN and retake the online component before being admitted into the classroom.

Course materials and access to online training will be provided to the participant a minimum of 2 - 4 weeks prior to the start of the classroom component.

Please note it may take up to 1 - Business Day to receive your ePIN

Business Training Account Policy:

Essential First Aid provides First Aid & CPR Training Solutions to businesses via a mutually agreed upon signed contract.

Business Training Contracts will be strictly adhered to.

Training Contracts will commence, continue and end on agreed date.

Refund Policy:

Participants who withdraw within 24hrs prior to course start may transfer their registration fee to a different course at an alternate date/time

Participants who fail to withdraw 24hrs prior to their registered course are subject to non-transferable registration fee at the discretion of Essential First Aid

Refunds are not given to participants who fail to pass any of the tests required for certification.

All Online Safety Courses and Blended Learning Courses are 100% NON-Refundable once purchased

Cancelation Policy:

In the event of a course cancellation by Essential First Aid a minimum 24 hour notice will be given to all participants enrolled in that course. Every attempt will be made by the instructor to confirm contact with all enrolled participants.

Courses will be fully refunded in the event of a course cancellation and/or participants will have the opportunity to reschedule.

Multi-Media Policy

Occasionally, we may take photographs and videos of the class. We may use these images for instructional or promotional purposes.

Complaint Policy:

Essential First Aid will make all efforts to resolve any conflicting issues prior to the completion of any course.

Participants are asked, in the event of a complaint, to submit it in writing to Essential First Aid no later than one week after the completion of the attended course.

In the event a complaint is received an email will be sent to the complainant by Essential First Aid acknowledging the complaint and outlining any possible resolution.

The email sent to the complainant will also be forwarded to the Canadian Red Cross so they are made aware of the complaint.