Responsible for the management of quality patient and staff including internal and external customers within their designated scope of responsible (unit, department, or services).

Essential Duties and Responsibilities

Acts as supplemental Operations Administrator when needed to supervise shift to shift operations.

Coordinates and collaborates with stakeholders such as multidisciplinary teams, internal and external customers to create collaborative work relationships that drive performance and quality outcomes in a timely and effective manner.

Identifies LEAN projects and selects tools to review and evaluate current process states

Manage budget(s) effectively and is made aware of any variances of greater than 5% by director. Directly manages personnel resources from hiring to employment separation while supervising staff through orientation, training and annual performance reviews within established guidelines within scope of responsibility. Monitors and impacts cost containment while enhancing revenue streams to meet the fiscal goals according to hospital polices and procedures. Maintains a comprehensive staffing plan/ model that is aligned with budget and key quality indicators.

Oversees and supervises day to day operations, reacting effectively to unplanned circumstances, demands and challenges of respective areas of responsibility, assuring quality services and patient directed care. Coordinates and collaborates with stakeholders such as multidisciplinary teams, internal and external customers to create collaborative work relationships.

Performs administrative duties such as collecting, analyzing, and reporting data pertinent to each department. Identifies, promotes, and facilitates educational programs and trains staff in related skills, values, and career development to ensure the employee engagement and retention goals are achieved. Participates in life wings as a method of process improvement. Oversees and supervises day to day service operations, reacting effectively to unplanned circumstances, demands and challenges of respective areas of responsibility, assuring quality services and patient directed care.

Coordinates the unit's customer service indicators including the preparation, analysis, and submission of required reports. Complete daily patient rounds and staff rounds to provided updates on needed improvements and successes. Updates and communicates outcomes and information to staff during meetings or huddles. Establishes standards, provides training and enforces compliance of departmental hospital customer service program. Recognizes staff members who are identified by families and helps embed a culture of service excellence with all staff.

At Nicklaus Children’s Hospital, we are driven. Everything we do revolves around one central purpose, to provide the best pediatric care. To achieve this, we strive to be the best in medicine, the best in research and technology and the best hospital of the community. Being the best requires passion, direction and purpose. Because at Nicklaus Children’s Hospital, impacting the lives of children a...nd their families is as much a part of who we are as it is what we stand for. We are Purpose. We are Nicklaus Children's Hospital; Miami Children's Health System.

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