Staff were respectful to people, attentive to their needs and treated people with kindness in their day to day care. People told us staff were very kind and caring.

People were able to make choices and were involved in decisions about their care. People’s views and values were central in how their care was provided.

People were involved in making decisions about how the service was run. They were involved in the development of policies and procedures and the recruitment and training of staff.

Inspector, Care Quality Commission

Parkhouses is a small family run domiciliary care service that supports people in their own homes.

We feel that the size of the organisation contributes greatly to the high quality, person centred support that we are able to provide.

There is a direct relationship between the people running the service and the people that receive support. We feel this relationship is central to the wellbeing of our service users.

Service users and families reported that they liked these meetings and found them useful.

It made people “feel involved”, was good to “talk things over”, to “know what was going on” and to “make plans” for the person involved. Changes have been made to staffing and personal support after consultation with some families.