Thursday, January 26, 2017

EDF: clients taken two times due to a computer bug – The Figaro

electricians has recognized a malfunction, the origin of which remains still unknown. It ensures that all clients will be refunded by the end of the week.

Double penalty for certain customers EDF this month. Nearly a million of them, out of the 28 million employed by the company, had the unpleasant surprise to be taken two times the amount of their bill between Monday 23 and Tuesday 24 January. At issue: a computer bug, according to Europe 1. The public company, was recognized last night this “dysfunction” but she was not yet able to specify the cause.

do Not panic, however. “The problem has been narrowed” and that “99 percent of affected customers have had their charges cancelled from Wednesday, 15: 30, says the state-owned enterprise, “pray to (these) customers of the excuse for this malfunction”. But yesterday evening, according to Europe 1, several clients hit by this double sampling ensured not to have yet obtained reimbursement.

EDF promises that all these clients injured will be re-credited without bank charges by the end of the week. “You have no step to realize with your bank or vis-à-vis EDF”, she says in the email of apology that was sent to them. Contacted by Le Figaro, the company wants to be reassuring. “We have taken the necessary measures,” says EDF. “If some clients have not yet been reimbursed, the reimbursement should be involved in the day, normally”.