We’re all about making your life easier

From the sale at the register or web site to fulfilling the order and managing suppliers, our goal is to make your business run smoother at all points so you can grow it faster.

nChannel provides sellers with the tools to manage multichannel operations with unprecedented ease and flexibility. Our cloud-based application suite connects existing eCommerce, POS, and financial systems while orchestrating sales processes such as product information management, inventory synchronization and order management through a highly agile and intuitive workspace. To gain insight into buyer trends, nChannel also provides valuable business intelligence through a single dashboard that measures company-wide sales performance metrics down to the hour.

Using nChannel's Any Channel Operations Management AppSuite, subscribers become better sellers. Products are managed and merchandised smarter, orders are routed and fulfilled more efficiently, inventory is better controlled and customers are serviced with more precision and value. Our customers see significant growth after becoming subscribers - both by adding channels and by increasing volume in each one. Imagine what the possibilities could be if you became an nChannel subscriber too.

Our Management Team

Steve Weber

President & CEO

Steve is a 13 year veteran and former Vice-President of eMarketplace Outsourcing Services for Sterling Commerce, a division of IBM. More recently Steve was named Microsoft Partner of the Year for Dynamics Retail and awarded Microsoft Retail Independent Software Vendor (ISV) of the year for his company's data sync solutions. Steve has more than 20 total years software industry experience building and leading teams in various roles including sales, marketing, product development, infrastructure hosting, call center operations and customer service.

Shilpa Marano

Chief Marketing Officer

Shilpa is a 19-year sales and marketing, retail and eBusiness veteran. During her 12-year tenure at Sterling Commerce, Shilpa was a highly successful sales executive selling eCommerce solutions to SMBs, becoming a multi-year President’s Club member. She also served as product manager, product marketing manager and eBusiness Advisor for strategic accounts. Most recently, Shilpa owned an independent consulting firm that helped small businesses maximize their online traffic through web design, promotion and content generation.

Kristin Maxwell

Chief Financial Officer

With over 25 years of financial experience and expertise, Kristin joins nChannel as our CFO. Recently, she has held mostly Controller roles with various SMB technology companies that include Fugent, Inc., The Shipyard, LLC, and Astute Solutions. During her almost 10-year tenure at Foresight Corporation, Kristin was notably the Treasurer/Controller helping the $10mm privately-held company through acquisition by publicly traded Tibco Software, Inc. in 2009.

Matt Huth

Director of Software Development

Matt brings 15 years of IT management experience to nChannel. He spent the last 8 years at L Brands where he worked on projects that included migrating multiple brands onto a single IT platform, designing and deploying a new POS system to 3,000 L Brands stores globally and upgrading store labor scheduling used by 3,000 stores. Prior to L Brands, Matt was with the startup GoAntiques.com for 7 years where he gained critical eCommerce experience with roles ranging from programmer to IT Manager.

Ryan Lunka

VP of Product

Ryan Lunka joined nChannel in 2014 as the Digital Marketing Director to oversee the strategic and tactical execution of digital marketing programs to build the nChannel brand and drive revenue. Ryan draws from his experience as a Senior Consultant for Adobe Enterprise Solutions at Cardinal Solutions and Digital Strategist and Architect at CITYTECH, Inc. Both roles helped Ryan to develop a skill set of hands-on technology implementation, digital strategy, team management, organizational leadership, and creativity, which he will use as nChannel’s VP of Product. He is also the author of Adobe Experience Manager: Classroom in a Book, the definitive guide for using Adobe Experience Manager as your digital content hub.

Robert Rand

VP of Alliances

Robert has over a decade of experience as a leader in eCommerce, digital marketing, technology strategy and partnerships & alliances. He most recently served as CTO of Rand Marketing where he fostered the agencies growth from a startup through its successful acquisition in 2017. He has worked his way up in the industry with hands-on experience in sales, marketing, customer service and project management, as well as with a wide range of eCommerce and marketing softwares and solutions. Robert has a strong background in working in both the SMB and Enterprise spaces as an eCommerce and digital marketing expert and has created strategic partnerships with tech companies from Google and Microsoft to Amazon and PayPal.

Our Story

nChannel was hatched from a culmination of retailers telling our founders that they needed help. Their choices were to:
1. Host a talk show and invite retailers to discuss their woes
2. Offer their wisdom and guidance as psychologists to the retail industry
3. Build a solution that would actually solve their problems

Luckily for everyone involved, they chose #3.

In 2008, Steve Weber, a point-of-sale and retail business process guru, drew on his experience as an executive at Sterling Commerce, a Microsoft retail solutions partner and as a subcontractor to Battelle supporting a major retail integration project with the Marine Corps, to design a robust integration engine and promote it through business relationships he formed through the Microsoft channel. About the same time, Jeff Grundey, a financial integration expert and one of Steve’s former clients, began his own practice providing financial services to small businesses, using Steve’s application as his foundation.

The company and product were called RetailLabs. By 2011, however, Steve and Jeff realized that the need for integration went way beyond point-to-point exchange of financial data. There were dozens of business processes that could contribute significantly to the bottom line if they were integrated. Multiply those processes by “n” number of sales channels and there was a real opportunity to dramatically improve operations for any type of seller, including manufacturers and distributors.

With nChannel acting as the control tower at the center of their sales activity, managing processes and connecting disparate systems, companies up and down the supply chain could increase revenue, lower cost, achieve greater visibility and gain more control over everything from merchandising and orders to inventory and customer service. And so after a 10-year professional relationship, Steve and Jeff formed nChannel in 2011.

To build out the operational platform, they called on one of the best software designers they knew, Chris Brown, CTO of Woodcraft retail stores and also a RetailLabs customer. Based on his experience with the highly successful, eCommerce-driven retailer, Chris was able to design a platform that met even the most minute need of sellers and hire a talented team to build out the SaaS application.

Today, nChannel processes hundreds of thousands of transactions across multiple industries through its subscription-based multichannel operations management suite. Servicing businesses of all sizes, nChannel takes the complexity out of selling through multiple channels while helping companies be better sellers through product information management tools and customer experience apps and opportunistically collecting pertinent data as transactions are processed to help companies improve every aspect of their sales operations, including order management, business intelligence and supply chain integration.