Role be based in Port HarcourtLocation: RiversExperience: 3 year(s)Qualifications

Education and Experience Required:

Technical Diploma or equivalent working experienceTypically requires 3-5 years general IT related experience, or equivalent combination of experience and college level education.

Job DescriptionSuccessfully resolve technical issues (hardware and software) from incoming internal or external businesses and end user’s contacts and proactive notification systems.Respond to service, product such as features, specifications, and repairs on current and discontinued products, parts, and options, based on customer entitlement (warranty through mission critical)Proactively assist internal or external businesses and end users to avoid or reduce problem occurrenceAbility to provide direction and guidance to process improvementsAbility to articulate clearly, recommend and explain resolutions /clients.Understand and utilize ITILRepresent and lead an HP team in a face to face customer location visit, industryConference / trade show, vendor meeting, e.t.c. Partners actively with the Sales Pursuit team

Knowledge and Skills:

Excellent verbal and written communication skills in language to be supported Advanced troubleshooting skills in a technical environmentExcellent analytical and problem solving skillsAdvanced Software and hardware knowledge of computing, storage and peripheral devicesSpecific knowledge and training with HP products. Knowledge of multiple product lines (for example, proactive, reactive, storage, enterprise systems, tier 2 or 3 supportAdvanced proficiency with case management databases and toolsSuperior customer service skillsPhone and remote support experience. E-support experience, knowledge and resolution abilityAbility to solve and document solutions for usage of other technicians and customersAbility train peers on solutionsAbility to take full ownership for resolution with escalated customers Ability to lead technical action plans