Description

Social CRM has matured and has helped bring CRM to new levels. Younger practitioners think that CRM includes the social channels and strategies for social customers as part of a multichannel effort/ That means that when CRM Evolution does what it does, which is typically bring together the best minds of CRM, the discussion around what we all now call just â€œsocialâ€ is part of the bulk of the panels and speeches. Yet, what we have always thought CRM traditionally involvedâ€”which is the processes, the technologies, the programs, the strategies and the behaviors and interactions of the customers with their favorite companiesâ€”hasnâ€™t gone away.

This promises to be the hottest of the CRM Evolutions everâ€”and not because itâ€™s in August. But the content, the co-mingling, the outright electricity that this conference generates with the best mix of people weâ€™ve ever had, promises a great time.

Join us at the Marriott Marquis in August as we continue to explore the many ways CRM can improve the way you do business.