How Uber works

On-demand transportation technology is our core service, and the app that connects driver-partners and riders is what makes it all possible. Here’s how it works, step by step:

STEP 1

A rider opens the app

The rider enters their destination into the Where to? box on the top of the screen; taps each ride option to see the wait time, car sizes, and price; then confirms their pickup location and taps Request.

STEP 2

The rider is matched with a driver

A nearby driver sees and chooses to accept the rider’s trip request. The rider is automatically notified when the driver’s vehicle is about a minute away.

STEP 3

The driver picks up the rider

The driver and the rider verify each other’s names and the destination. Then the driver starts the ride.

STEP 4

The driver takes the rider to the destination

The app gives the driver the option to access turn-by-turn directions, so the driver can focus on getting there and the rider can focus on enjoying a comfortable ride.

STEP 5

The driver and rider leave ratings and reviews

At the end of each trip, drivers and riders can rate each other from 1 to 5 stars. Riders can also give the driver compliments. In cities where tipping is available, they can also add a little extra to show their gratitude.

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Ready to experience Uber for yourself? Take your first trip as a rider, or get on the road to earning as a driver.