INTERNATIONAL DELIVERY

Christmas Returns

Any purchases made between 28th October 2017 and 13th December 2017 can be returned until 14th January 2018.

Returns Policy

Returns are FREE from anywhere in the UK (except during sale periods). Simply return your unwanted item within 30 days of receipt (full price), 15 days (for Sale items), unused and in its original condition with your completed returns form via any of the following ways:

To any FatFace store

The easiest way to return your item to us! Ask our friendly staff for an alternative item or get your refund processed straight away. You can return items to any of our 200+ stores across the UK and Ireland. Please take your despatch note with you as proof of purchase. Find your nearest store here.

By Post

Take your parcel to any post office with the Royal Mail free post label applied and your FatFace returns form enclosed inside. Always ask for proof of posting to ensure a full refund, even if your parcel gets lost.

Collect+

You can take your parcel to any of the 5,800 participating convenience stores. Enclose your FatFace returns form and write your FatFace order number on the Collect+ label.

Find your nearest store at www.collectplus.co.uk/fatface

Asda ToYou

You can now return items at Asda stores using the ToYou service. Enclose your FatFace returns form in the parcel and write your name and FatFace order number on the ToYou label.