We want you to be happy with your purchase. If you're not, depending on the type of product, you can make free returns in the UK via John Lewis shops, Royal Mail, Collect+, or MyHermes. If you need to arrange collection of large or heavy items, call us on 03456 049 049. For international returns queries, call us on +44 1698 545 454. Find out more about returns.

You'll find returns information on your delivery note. Unless faulty, we'd like you to make your return within 90 days of purchase. Exceptions apply to certain products - find out more about our refund policy.

Q & As

Rated 4.8 out of 5 by 35
reviewers.

Rated 5 out of 5 by LinnyLou49 Birthday present
Good product at a good price. (Was on price match).
01 July 2015

Rated 5 out of 5 by Cp1953 Love this product
I have used this product for 12 months and have had lots of compliments on my glossy skin . Not bad going since I am almost 62. A few drops goes a long way. A must buy,
16 June 2015

Rated 5 out of 5 by Silkysoft Brilliant serum for dry skin
Serums are the most useful products not for skin in general but especial dry and mature skin. I am truly often told my skin looks about 30 years younger than it is. I don't have any special routines. I love Clarins Double Serum, it works, you can see the difference in 2 days. You can always rely on a name that has been established for over 40 years. The best.
09 June 2015

Rated 5 out of 5 by Cassie111 Great product
Your skin really improves reducing the appearance of fine lines
03 June 2015

Rated 5 out of 5 by brillp40 This is now a must have product
Bought this on recommendation from a friend and I love it . The best thing about it for me is that this is one of the few products I have ever used where I can actually see a difference as well as feel it . It has definitely softened some of my problem areas , such as deep furrows between the brows , so this is quite amazing . The other thing I really love about this is that it makes putting make up on so much easier , it now just glides on . All in all a hero product for me that I will continue to buy on a regular basis .
28 May 2015

Rated 5 out of 5 by theory22 Life/Skin changer!!
I went in to buy some replacement night moisturiser . The sales assistant was really helpful and asked if I had ever tried the above serum .She told me how her mum had fallen in love with it and of all the benefits.Did I think that it would deliver? No, but how wrong I was . It's the best money I have ever spent on any skin product.Just one drop , morning and evening.I am not 10 years younger ( that's impossible ) but my skin certainly feels it, and those lines ARE less evident. How remarkable ! Thank you sales assistant and Clarins!
29 March 2015

Rated 5 out of 5 by Algy Brilliant product
This serum is amazing and certainly smoothes on easily and makes the skin feel beautiful
25 March 2015