Abstract [en]

Successful experience feedback is not common among constructing entrepreneurs since it is hard to practice. NCC in Umeå is one of many constructing entrepreneurs that consider themselves to be poor in this field, which is the reason why they requested a study to be carried out in their organisation. The goal is, inter alia, to identify the current situation. This in order to clarify the attitude towards experience feedback within the organisation. The study leads to a suggestion of how NCC should work with experience feedback in the future, in order to improve it.

A literature study was made with the purpose of gathering enough knowledge, for example about experience feedback, quality and constant improvement. This theory is the foundation on which the further parts of the study rests; the interviews and observations within the company. These interviews and observations aims towards creating an overall picture of the current situation in the company. Moreover they generate primary data on how the organisation wishes to work in order to improve experience feedback. The result of the interviews and observations are analysed together with the theory as reference. This leads to the conclusions which are drawn about how NCC can improve their experience feedback.

The lack of prioritise of experience feedback is the major contributory factor to why experience feedback does not function in the current situation. This since the board have an absence of engagement on the field. Therefore, the needed time for reflection and analysis after a finished project is not given. Another important reason to why the organisation finds experience feedback difficult is the lack of a functioning system of documentation.

In the future, NCC should allocate the time required for a successful work with experience feedback. The board should become more active in this matter and look upon this work as an investment, since it can increase the effectivity in the organisation and reduce the quality deficiency. One person in each project should be in charge of compiling and documenting experiences. These experiences then needs to be labelled and documented in a digital database in order to enable an easy search. These documents should content a summary of the project, protocols from the final meetings, contact lists over the staff involved and a key figure with the sum of all costs from the calculation. Moreover, a compilation with pictures and explanting texts from each part of the building is recommended. This since visualisation was described as an important tool for experience feedback during the study.