ICT is a comprehensive term, which refers to computing devices, the internet, digital technologies, and broadcast media. There are various ICT tools available for use by Southwood. These include word-processing, spreadsheets, database management, intranet, internet, e-mail, and imaging software (Courtney, et al. 2013). The adoption of ICT will bring numerous benefits for service users, care providers, and the institution itself.

Southwood Residential Care and Nursing Home can utilize ICT in connecting service users that do not require to move from their homes or those in semi-independent units with caregivers. The action would increase the number of people under the institution’s care especially those that do not require critical supervision. Most often, we hear of cases where older healthcare service users go missing or get lost because of their mental conditions. The institution can utilize ICT tools that would help track service users under its care during searches, which increase chances of tracing users both uninjured and alive when such incidents occur. Finally, service user can enjoy entertainment such as games, especially those with limited physical movement (Cunha & Maropoulos 2007).

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The adoption of ICT by Southwood would improve access to relevant infomation for care workers, which enhances the quality of care provided at Southwood. Caregivers can train computer-savvy service users that do not need physical interaction to use ICT tools that offer instant solutions from any location. The personalized self-service saves caregivers’ time allowing to attend to more deserving service users. Conversely, the institution would benefit in various areas if it adopts ICT in its operations. First, it would be in a better position to manage its costs as the proportion of old people that require their services increase in the community. The institution would improve its efficiency, which would enable it to extend its services for external users. In addition, Southwood would have a better administrative system by implementing computer-based user records, which would improve the processes of care provisiiion (Obi, et al. 2013).

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Legal Implications of Using ICT in Southwood

Duquency et al. (2008) state that ICT tools such as the internet will allow Southwood’s staff to offer consultation services to service users in distant locations. Since it is possible for people except caregivers to view the information exchanged over such platforms, the institution should ensure it has a strict protocol and security to ensure maintaining the confidentiality of such information. Since mistakes are bound to happen, another legall issue constitutes the probable liability that would arise if a Southwood staff transmits incorrect opinions to service users. It would be prudent for Southwood to establish how it should deal with legal questions that would arise because of staff medical incompetence, inability to use technology in a proper manner, or the technology’s failure. In addition, there is a probability of privacy breaches through interception of private information sent through media such as e-mail. The institution should inform service users of probable issues that may arise from such communication and establish responsible parts in case of compromised confidential communication.

Southwood is bound to use an information system for the storage, access, and transmission of service users’ data. This assists in the implementation of a database and facilitation of data usage. Such data can be easily accessed, searched, changed, duplicated, or transmitted across computer networks. If Southwood does not have a proper security, it can expose these data to unauthorized access. Such actions may expose the institution to various legal issues such as privacy, reliability, and confidentiality of service users’ data. The protection of users’ data is crucial, because unauthorized access, alteration, or disclosure of such data can negatively affect service users, e.g. through discrimination or incorrect treatment (Dasgupta 2012).