Welcome to Supplement Factory, a fresh approach to buying sports supplements and nutrition.

At Supplement Factory, we know from first-hand experience that nutrition isn’t a case of one size fits all. Each of us is unique and just like personal training, our nutrition should be tailored to fit our very own personal circumstances. From innovative flavouring of supplements to making massive savings when buying in bulk, we give you the choices so you never have to compromise on your nutrition, or your goals.

The growing SF community includes everyone from beginners to elite athletes, so make sure you choose Supplement Factory and make your nutrition personal!

Lowest Prices Guaranteed.

We buy in bulk, manufacture in-house, and sell direct online. Simply put, we cut out the middle men so you can buy the finest nutrition at the lowest possible prices. If you want even greater discounts, you can buy in bulk. It’s up to you!

Exceptional Taste

We pride ourselves on the taste of all our flavoured supplements. Each product goes through rigorous trials and is personally taste tested by us until it’s just right. If you want to customise your own supplements, there’s always our SF Flavouring system.

Finest Quality

We constantly search for the latest natural ingredients and insist on the highest quality across all our products. Our facility is audited by an independant auditing body called FSA who ensure that we stick to Good Manufacturing Practices that are inline with international standards.

SUPPLEMENT FACTORY is an online supplement brand that sells quality supplements from the factory directly to the public.

Delivery policy

Subject to availability and receipt of payment, requests will be processed within 24hrs. SUPPLEMENT FACTORY delivers nationwide.

Charges

Delivery for orders over R1250 are free anywhere within South Africa. You may choose either a courier service which is usually quicker or the post office which will be sent to the nearest post office for you collection. The courier cannot send to PO. Box adresses and wil take 48hrs to deliver to major centers and a further 48hrs to outlying areas, depending on location.

All deliveries for all orders anywhere in South Africa using the Post Office option are R 40 and may take around 3-5 working days depending on location. These orders will be delivered to the nearest Post Office for your collection.

For Courier selected orders under R1000 a flat rate of R60-00 is levied for orders to major centres and R80-00 to outlying areas.

Export restriction

The offering on this website is available to South African clients.

Return and Refunds policy

The provision of goods and services by SUPPLEMENT FACTORY is subject to availability. In cases of unavailability, SUPPLEMENT FACTORY will refund the client in full within 30 days. Cancellation of orders by the client will attract a 10% administration fee.

The Provider reserves the right to cancel an order for which payment has already been received. This may occur if stock is insufficient or the quality of goods ordered does not meet the Provider’s standards. Should the Provider exercise this right, the User will receive a full refund with no deductions.

Any complaints regarding the standard and quality of the product or products bought by consumers through the e-commerce facility should be directed to the Store Manager.

Customer privacy policy

SUPPLEMENT FACTORY shall take all reasonable steps to protect the personal information of users.

Payment options accepted

Payment may be made via Visa and MasterCard credit cards or by bank transfer into the SUPPLEMENT FACTORY bank account, the details of which will be provided on request

Credit card acquiring and security

Credit card transactions will be acquired for SUPPLEMENT FACTORY via MyGate. MyGate uses the strictest form of encryption, namely Secure Socket Layer 3 (SSL3) and no credit card details are stored on the website. Users may go to www.mygate.co.za to view their security certificate and security policy.

Customer details separate from card details

Customer details will be stored by SUPPLEMENT FACTORY separately from card details which are entered by the client on MyGate’s secure site. For more detail on MyGate refer to www.mygate.co.za

Merchant Outlet country and transaction currency

The merchant outlet country at the time of presenting payment options to the cardholder is South Africa. Transaction Currency is South African Rand (ZAR).

Responsibility

SUPPLEMENT FACTORY takes responsibility for all aspects relating to the transaction including sale of goods and services sold on this website, customer service and support, dispute resolution and delivery of goods

Country of domicile

This website is governed by the laws of South Africa and SUPPLEMENT FACTORY chooses as its domicilium citandi et executandi for all purposes under this agreement, whether in respect of court process, notice, or other documents or communication of whatsoever nature.

Variation

SUPPLEMENT FACTORY may, in its sole discretion, change this agreement or any part thereof at any time without notice.

Company information

This website is run by Eleven Creative and Software Studio cc, based in South Africa trading as Eleven Studio and with registration number 2010/176454/23.

The Website www.supplementfactory.co.za sells a range of supplements online. The use of any product or service bought from this Website is at the purchaser’s risk. The purchaser/ user indemnifies and holds the Provider harmless against any loss, injury or damages which may be sustained as a result of using the products sold on the Website.

The private information required for executing the orders placed through the e-commerce facility, namely the User’s personal information and credit card details, delivery address and telephone numbers will be kept in the strictest confidence by the Provider and not sold or made known to third parties. Only the necessary information, that is the delivery address and contact phone number will be made known to third parties delivering the product. Credit card details are not kept by the Provider under any circumstances.

The Provider cannot be held responsible for security breaches occurring on the User’s electronic device (Personal Computer or other electronic device used to browse the Website), which may result due to the lack of adequate virus protection software or spyware that the User may inadvertently have installed on his/her device.

The Provider will supply all goods to the delivery company in good order. The Provider will not be held liable for the condition of goods arriving at the User’s chosen delivery address.

The User may visit the Website without providing any personal information. The Website servers will in such instances collect the IP address of the User computer, but not the email address or any other distinguishing information. This information is aggregated to measure the number of visits, average time spent at the Website, pages viewed, etc. Provider uses this information to determine use of the Website, and to improve Content thereon. Provider assumes no obligation to protect this information, and may copy, distribute or otherwise use such information without limitation.

The provision of goods and services is subject to availability. In cases of unavailability, the provider will refund the client in full within 30 days. Cancellation of orders by the client will attract a 10% charge for administration costs.

The Provider reserves the right to cancel an order for which payment has already been received. This may occur if stock is insufficient or the quality of goods ordered does not meet the Provider’s standards. Should the Provider exercise this right, the User will receive a full refund with no deductions.

Any complaints regarding the standard and quality of the product or products bought by consumers through the e-commerce facility should be directed to the Marketing Manager.