Health Emergency Assistance Line and Triage Hub (HEALTH) Model

Public Health Emergency Preparedness

This resource was part of AHRQ's Public Health Emergency Preparedness program, which was discontinued on June 30, 2011, in a realignment of Federal efforts.

This information is for reference purposes only. It was current when produced and may now be outdated. Archive material is no longer maintained, and some links may not work. Persons with disabilities having difficulty accessing this information should contact us at: https://info.ahrq.gov. Let us know the nature of the problem, the Web address of what you want, and your contact information.

To help planners develop a public health emergency contact center that is
highly integrated with public health agencies, the Agency for
Healthcare Research and Quality (AHRQ) has funded development of a report and
an interactive tool set.

AHRQ's Health Emergency Assistance Line and Triage Hub (HEALTH) Model, developed
by researchers at Denver Health Medical Information Centers under an AHRQ contract,
is designed to minimize surges in patient demand on the health care delivery
system
during
a bioterrorist event or other public health emergency. The report helps planners
determine the requirements, specifications, and resources needed for developing
an emergency contact center such as the HEALTH model.

A companion to the report is the Contact Center Assessment Tool Set, which
will calculate the amount of your constituent population that may try to reach
your public health agency during a bioterrorism or emergency event.
The tool set allows for minimal input, as well as fine-tuning input that will
make the calculations more applicable based on the specifics of your agency,
especially your current operational and technological infrastructure and your
capability to field public inquiries.

Download Information

Health Emergency Assistance Line and Triage Hub (HEALTH) Model

The full report of the HEALTH model can also be downloaded as a PDF file.
The HEALTH interactive tool is available in both Web and Excel versions. Your
browser may support downloading the report and Excel version of the tool from
this page by using the links below. Right click on the link and then select "Save
Target As" (Internet
Explorer) or "Save Link As" (Firefox™ or Netscape®). The Web version
of the tool set is online only.

Bioterrorism Research Portfolio

The Denver HEALTH Model is one of more than 50 studies, workshops, conferences,
and other resources funded under the Agency's bioterrorism research portfolio.
AHRQ sponsors research that provides the evidence base for tools and resources
needed in bioterrorism planning and response. For more information, go to:
http://www.ahrq.gov/prep/.

Current as of March 2005

The information on this page is archived and provided for reference purposes only.