エグゼクティブサマリー

市場概要

市場分析と予測

現在の市場シナリオ-コロンビア

現在の市場シナリオ-ペルー

市場予測

アウトソーシングサービス

サービスの動向

サービスの種類

オフショア・アウトソーシング

コロンビアのオフショア市場

ペルーのオフショア市場

競合環境

競合構造

競合構造分析

市場シェア分析

Frost & Sullivanについて

目次

Product Code: N90C-01-00-00-00

Abstract

This study examines the trends in the Colombian and Peruvian contact center
outsourcing services market and forecasts the market demand. It provides an
extensive coverage of the services delivered in each of the local markets and
those provided from these countries to others overseas. The study shows the
data for outsourcing offshore services alone, thereby excluding those offshore
operations performed in house. In this study, revenues have been defined as
the revenues received by outsourcing companies for the provision of customer
agent interaction services in Colombia and Peru.