Starbucks

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Transcript of Starbucks

Starbucks: In the BeginningPhysical EnvironmentStores are clean and organized.All employees are responsible for cleaning everything.Stores present a sleek and modern image.Interpersonal RelationshipsInterpersonal relationships are a vital part of the Starbucks experience.Employees are seen as family and effort is made to work with employees' needs.Company invests in their employees' education through tuition reimbursement.Many employees maintain friendships with coworkers outside of work.Rituals of the OrganizationTeam building is very important. Each location has freedom to develop rituals for team building.Some rituals are used to create a pleasant experience for customers. These include writing the customers' names on their cups with instructions. Regular customers are greeted by name.Dress CodeBasic uniform is black pants, white shirt, and a green apron. Hats are optional and may be plain black or Starbucks hats.Some locations allow khaki pants and green shirts.Analysis In researching Starbucks, some underlying assumptions have presented themselves. Employees and customers are treated as family. Care is taken at each visit to ensure that each customer is treated with respect. The environment is also important to the company. It is easy to see this by examining their recycling campaign and their work in local communities, as well as in communities in other countries.

Observable Organizational Values and BeliefsAs a company, Starbucks gives back to the community in many ways:Food considered expired by Starbucks' standards is donated to local food banks.Stores promote reusable cups through use of discounts.Provides clean water facilities to impoverished farmers.Employees participate in Partner Volunteer Days all over the country.ReferencesJanine Archer Migdalia RosarioBrian Endler Cristina StevensCharles Mann Avery Wiles