Delivery Information

Shipping Information

We ship UPS, Fed Ex, and US Postal Service to the USA on Monday-Friday. We do not accept international orders at this time, or offer guaranteed weekend delivery.

Regular ground shipping (5-7 business days for in stock items) is included in the price for delivery to the U.S.A. lower 48 states only on orders over $100.00. Free shipping does not apply to AK and HI orders.

Next day and 2nd Day Air is available: The easiest way to see actual shipping costs is by adding an item to your shopping cart and enter your shipping zip code.

You may also contact us for a shipping quote on expedited orders. Most shipments orginate from our warehouse in Springfield, MO, however, we do ship from other suppliers on occasion.

Oversized or crated items may have additional handling fees, we will contact you if this applies on your order.

We always try to process orders within 24 hours of receiving, and most orders received M-F by noon CST will ship same day, Orders received after that time, will ship on the next business day whenever possible. However, occasionally orders will require extra processing and take longer to leave our warehouse or our suppliers. If you need a specific delivery date, please note the date needed in the comment fields at the end of the checkout process. Or,you can call our customer service to insure that the item is available to guarantee the arrival date.

Transit times for FedEx® Home Delivery, do not include Sundays, Mondays, or holidays.

Fed-Ex's money-back guarantee does not apply to FedEx® shipments affected by weather.

DAMAGE CLAIMS

WE MUST BE NOTIFIED WITHIN 48 HOURS OF DELIVERY FOR A DAMAGED ITEM.

Please save orginal packaging. You may be asked to provide a photo of damages to aid in processing of claims.

In order to ensure the best possible return service, please notify us by sending an e-mail to info@urngarden.com or calling 1-888-876-1467 prior to any returns to obtain return instructions, this will prevent unnecessary delays and/or additional shipping charges. Items that have been refused for delivery will be considered a return.