One of the key factors contributing to this market growth is the
increase in the adoption of IT support services by the Government
sector. The Global Hardware and Software Support Services market has
also been witnessing an increasing focus on SMEs. However, the unstable
global economic recovery could pose a challenge to the growth of this
market.

Commenting on the report, an analyst from TechNavio's IT Services team
said: ''In the current scenario, small and medium-sized enterprises
(SMEs) worldwide are progressively adopting IT in order to sustain
growth and avoid being acquired by large corporations or competitors.
Stable demand for IT from SMEs has been experienced globally. There has
been increased investment in IT services by SMEs, which have been
increasing their spending on their IT support and service
infrastructure. With SMEs representing a growth opportunity, major IT
firms such as HP and IBM are leveraging their capabilities in the SME
segment. In the current scenario, the IT firms are keen to grab the
business opportunities arising from SMEs. According to the global firm
SAP, SMEs is the fastest-growing segment for its Mexico subsidiary, and
for Dell, a substantial amount of its Latin American revenue is
generated from SMEs. Hence, with increased adoption of support services
by SMEs, the market is expected to experience sustained growth during
the forecast period.''