Rules by airport

Drivers on the Lyft platform are responsible for knowing and following all airport regulations in order to avoid receiving administrative citations from the airport.

Bentonville Northwest Arkansas Regional Airport (XNA)

Wait in the designated staging area. Only drivers within the designated staging area (pictured above) are added to the queue.

The queue is first in-first out. The driver who has been waiting within the staging area in driver mode the longest gets the next request. Your physical location within the staging area does not affect your spot in the queue, but if you exit the staging area or log out of driver mode, you will lose your spot.

If the staging area is full, you must leave the airport. You may not wait for requests anywhere else on airport property or use any other parking lots while in driver mode.

Passenger cancellations don't affect your place in line. If your passenger cancels on you, head back to the staging area. As long as you're back within 5 minutes, you'll be placed at the front of the queue.

Driver cancellations and missed requests do affect your place in line. If you are the one to cancel a request, or if you miss a request, you're placed at the back of the queue.

You can view your place in line in the app. Learn how to view your position in the queue here.

Pickups

Pick up passengers from the outer curb.

The Lyft app moves the passenger's pin to an approved pickup area. If you're having trouble finding each other, make sure you have both gone to the pin's location and are on the correct level of the airport.

Do not wait or circle back at the airport if the passenger is delayed when picking up. Instead, head to the staging area and wait there.

Drop-offs

Drop off passengers at Departures, at one of the areas designated in the image above.

Do not wait at the airport terminal after drop-off. If you'd like to wait for additional requests, proceed to the staging area.

The rules below for pickups and drop-offs apply to:

Little Rock Bill and Hillary Clinton National Airport | LIT

Pickups

Pick up passengers from Arrivals, at your passenger’s carrier of choice.

Do not wait or circle back at the airport if the passenger is delayed when picking up.

Drop-offs

Drop off passengers curbside at the terminal entrance, at your passenger’s carrier of choice.

Lyft emblem

Keep your Lyft emblem displayed in your lower right hand (passenger side) of your front windshield at all times while giving Lyft rides.

If you are giving a non-Lyft ride at the airport, make sure to remove your emblem before entering airport property.

If you’ve just been approved to drive, you should receive your Lyft emblem shortly. If you didn't get one or need a new one, order one in your Dashboard. While waiting for it to arrive, you may print a temporary emblem.