What to Expect

For Patients

Our patients experience top quality surgical treatment from start to finish. In order for us to speak to another person, including family members, we must receive consent from you prior to speaking with them. You will receive three phone calls from the Surgery Center, which are listed below, prior to your surgery.

1. Our nursing staff will contact you to review:

your health history

past surgeries

prescription/non-prescription meds you are currently taking (it is best if you have a list of your current medications)

pre-operative instructions, including what to bring/not bring the day of your surgery and any medications you need to take the day of the surgery

confirmation that someone will be available to drive you home after your surgery

confirmation that a responsible adult will be with you for at least 24 hours after you return home from your surgery

identify any special needs you may have

2. Our business office will call to:

verify your name, address, date of birth, etc.

review your insurance information

review your deductible, co-pay, and/or co-insurance you will owe

Please note, it is our policy to collect any deductibles, co-pays, and/or co-insurance due on the date of surgery.

3. The day prior to your scheduled surgery date you will receive a call from the center with your arrival time. While we understand everyone would like their arrival time prior to the day before, there are many reasons why we cannot give out that information. Our surgery schedule changes often; we have add-ons, cancellations, equipment conflicts, and patients with medical conditions that mandate when they have to have their surgery. Even up to the day of surgery, your surgical time may change.

We are always available to answer your questions or find the answers for you, and we encourage you to tell us if there is anything you do not understand or if you would like us to explain something in more detail.

For Families

While you are waiting for a patient who is undergoing surgery, we do offer some accommodations to make your stay more comfortable. There is free WiFi in our lobby and waiting rooms, so we encourage you to bring tablets, Kindles and other WiFi electronics while you wait. There is also complimentary coffee, hot chocolate and tea located in our waiting rooms for your convenience.

If you become hungry we recommend that you bring snacks from home or there is a Café on the first floor located on the East side of the building. The Metro Health Café has gourmet sandwiches, Starbucks specialty drinks and an assortment of sweet treats and cold beverages. Their hours are listed below.

Metro Health Café Hours

Monday 7am-3pm

Tuesday 6:30am-3pm

Wednesday 7am-3pm

Thursday 7am-3pm

Friday 7am-2pm

If your surgery is scheduled early in the morning or if you do not want to travel post-surgery, Grand Rapids has many hotels that are located in close proximity of the Surgery Center. Downtown Grand Rapids, located less than a mile from the Surgery Center, has the Courtyard by Marriott, J.W. Marriott, The Amway Grand, Holiday Inn and the City Flats Hotel. This fall the Hampton Inn will be opening right next door to the Surgery Center.

Metro Health OAM Surgery Center is a smoke-free campus. Thank you for not smoking.Dogs are not permitted on the premises unless they are in fact a service dog. Service dogs are not allowed into the operating rooms under any circumstance.