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Job Description

ZAIN5803 - Mobility Services Product Manager

About Zain Saudi Arabia:

Zain KSA is the newest player in Saudi Arabia’s mobile telecommunications market, having commenced commercial operations in August 2008. As of 31 March 2018, the operation served 8.4 million customers and had extended its network coverage to 92% of the population via a network of over 8,717 sites. Through its state-of-the-art 4G LTE network, the ever-evolving operator is striving to become the Kingdom’s preferred choice for voice, data and other telecommunications services. Through constant development of the telecommunications infrastructure and proactive marketing initiatives, Zain remains committed to offering customers in Saudi Arabia the most dynamic products and services. The basis of Zain Saudi Arabia’s achievements lies in the company’s ability to inspire its employees to deliver the best and most imaginative services at every level. With an energetic and inspired majority-Saudi workforce, the company is committed to employing high caliber people as well as nurturing the finest Saudi talent. With a strong human resources and training program that develops and nurtures leaders in the workplace, the company has consistently opened new doors for its dedicated staff. For more on Zain KSA please visit www.sa.zain.com

WHAT ?

The role holder is responsible for assisting in the development of an effective enterprise mobility services portfolio for all SME services by understanding customer requirements, monitoring product lifecycle and upgrading the services. The role holder will be responsible for supervising service performance, revenue and profitability of all existing mobility services for the SME Services Section. The role holder shall carry out his duties in accordance with the stipulated business policies and procedures.

HOW ?

Function and Team Management:

Participates in the development and implementation of the Mobility Portfolio plans, in line with the corporate objectives.

Directs and manages the SME Services Section mandates, providing leadership and facilitating work processes in order to achieve high performance standards.

Interprets and implements change in the SME Services Section providing guidance and support, necessary for continuous improvement and ensures compliance with organizational policies, procedures and quality standards in the SME Services Section.

Strategy Management Ensures that the strategy of the Enterprise Sector strategy is cascaded for the SME Services Section and develops policies and procedures for the Section to drive the achievement of the desired objectives.

Assists in the development of a commercial service description for new services and selects a service delivery partner if required.

Monitors the lifecycle of the Mobility Portfolio Department’s services and ensures that product updates or overall portfolio revamps are done if required.

Manages service development lifecycle from ideation stage through soft/commercial launch for new services based on the marketing plan including draft budget, resource requirements, detailed product roadmap, operating model and partners requirements.

Develops value proposition training manuals for the purpose of training the sales and customer service agents.

People Management:

Defines goals and key performance indicators for each member of the team and ensures effective application of the ZAIN performance management process.

Provide support, advice and direction that have a strategic impact on the business

WHAT DO I NEED ?

Bachelor's Degree /Master's Degree is Preferable in Business Administration, Marketing or equivalent.

A minimum of 8 years of relevant experience with at least 4 years in a similar role.

Applicant Help

Applicant Help

As a leading regional telecom operator and one of the most valuable Arab brands, Zain offers many job opportunities that attract the very best qualified professionals. It is important that you apply for the right position in order to have a better opportunity to work with us. We invite you to follow the tips outlined below to analyze the best way to navigate the application process.

Application Process Tips

- Are we right for you?

Learn about our culture and values and how we compare with your needs and values

Check out our culture video, and browse through Our People section and OurLocations to know more about us

Identify why you want to work for Zain

- Identify an opportunity that fits your profile

Browse our open positions

Familiarize yourself with the requirements

Identify the roles that fit better with your previous experience, strengths and capabilities

- Select and apply for the job that most appropriately matches your qualifications

Applications will only be accepted online. Resumes/CVs sent by fax, email, or post will not be considered

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Ensure that the resume/CV you upload is less than 500 KB in size and in one of the following formats: Word, Rich Text, HTML, PDF, or plain text

If you are prompted to attach other documents, such as a photograph, make sure that each file is less than 1 MB in size

If you successfully complete the application, you will be sent an acknowledgement email within a few minutes. Applicants who are considered suitable will receive an invitation to interview

You will receive a notification of your final status within 30 days of having made the application

Unfortunately, email and online fraud are continuing concerns for virtually all businesses that operate on the Internet. Please be aware that, from time to time, fraudulent emails have been circulated that appear to be from Zain or Zain Telecommunications or similar but that are, in fact, sent by imposters for illegitimate reasons. Zain will only ask you to upload your resume/CV on www.careers.zain.com and will never ask for your resume/CV or other personal financial details through e-mail. Zain shall not be held responsible for any loss or damage incurred in the event that you choose to send your personal information via e-mail.

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Resume/CV Tips

Length: Ideally no more than one page

In the opening statement, describe briefly what you are looking for (include areas of interest) and what you offer (include areas, years of expertise, strengths)

Background:

Last formal education, dates and degree

Work experience: Company, position, period of time, functions, and accomplishments

Proficiencies, competencies mastered

Strengths or developed skills

Languages

Interview Tips

Be yourself: Acknowledge your passion, aptitudes, experience and learnings. Identify your strengths and how you can leverage them to be successful at Zain

Research the company thoroughly: Do your homework to find out all you can about Zain and the position you are interviewing for

Be prepared:

Understand the requirements of the position you are seeking, and closely examine how your skills and abilities support that position

Think of specific experiences you have had that are relevant to the position’s requirements. When you are formulating your specific experiences, use the acronym ‘STAR’ to help you:

S/T stands for (Situation or Task) explains the circumstances or the background

Write down a number of specific and practical experiences in ‘STAR’ format, providing recent and relevant examples based on the different job requirements or skill sets of the job that you are applying for.

Take this opportunity to bring up any questions that are important to you to be answered in the interview