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I have used Andrew Fraley for many years and think he is the best value for money in the profession.

“I have used many mediators in recent years, and have been a mediator myself for the last 6 years, and Bruce is one of the best I have come across. He got the measure of the parties very quickly and was instrumental in enabling an agreement to be reached which allowed the disputants (neighbours) to move on with dignity. As a mediator, I found myself making a mental note of some of Bruce’s techniques!”

Andrew’s style is refreshing and effective – there should be more mediators like him

“I was delighted to work with Bruce in a commercial dispute. The issues were complex and trial seemed inevitable. However, Bruce’s pragmatic approach and determination to find a solution acceptable to all helped to resolve the issues efficiently and painlessly. His sense of humour was a definite bonus.”

Andrew proved himself to be a first class mediator. This was a difficult situation where two brothers had fallen out and one of the brothers had also sued their solicitors. Andrew showed understanding of the commercial and emotional issues and through his help we reached an agreement that satisfactory to all parties. I would not hesitate to recommend him and will use his services again.

“I was the recently at a mediation where Bruce Bourne acted as Mediator. Bruce presented a calm face in a difficult matter whilst offering pragmatic empathy to my client’s position. He worked hard to build a rapport with my clients and gain their understanding. Settlement was aided by Bruce’s hands-on approach throughout the Mediation. Bruce stayed solutions focused despite the many hurdles that were presented. I look forward to working with him again.”

Just a note to say thanks for yesterday, brilliant how quickly it all happened – I really think I will have to revolutionise mediation in NZ to these much shorter sessions by inviting you down under when I go back home to do some training – convince people it really can happen much quicker.

“Bruce’s skill as a mediator was a major factor in reaching a settlement agreeable to both parties. He was commercial, astute, responsive and encouraged the parties to ‘think outside the box’ which enabled a speedy resolution. I look forward to using Bruce as a mediator again in the future and would recommend him to others.”

Andrew is an excellent mediator. My insurer clients think he is excellent and has a commercial head which so often produces a settlement which pleases both sides.

“The Mediator; Bruce Bourne made the agreement between the parties possible. He was excellent and I would like for my positive feedback to be passed on to him”

Thanks for all your hard work yesterday in resolving this long running matter. Your efficiency in moving it swiftly forward and wrapping it all up in the three hours was a joy to behold.

Mr Bourne clearly understood both parties’ positions and worked well to manage both sides of the mediation and the varied personalities involved. His assistance was greatly appreciated and it is clear that without his facititation the parties would not have been able to reach an agreement. Please pass on our sincere thanks.

Thanks for your email and for yet another useful lesson on how to speed a mediation up! I am grateful for your help and my clients were delighted with the outcome.

Bruce was very good indeed. I would definitely use him again.

The level of skill and expertise demonstrated was of a high level. A friendly and approachable manner helped considerably in achieving desired outcomes and the ability to maintain interest in the process for all parties was a key element

Mr Bourne was very likeable, well prepared, and in full control of the mediation and the personalities involved. He created an environment where my clients were able to make a decision, in their own time, to settle. A good result!

Andrew has an absolute knack of establishing good rapport with parties and advisers and keeping a good pace whilst never feeling hurried. We have used him many times and always had a good experience.

“Bruce had a great way of making us feel comfortable and at ease, we can thoroughly recommend him.”

Authoritative, personable and very effective

“Bruce did a very good job indeed but unfortunately was not helped by opponents who chose to proceed unrepresented and then decided they needed legal advice!”

I have used Andrew’s services for a number of mediations. His approach and ability to inspire confidence in the process is second to none. In particular his skilled communication skills allow all parties to participate in the process and achieve successful outcomes