Regulators who oversee real estate brokers and agents in the Canadian province of Manitoba are surveying consumers, seeking input “on how to ensure homebuyers and sellers are treated openly and fairly by real estate firms or agents.”

The survey asks consumers how they picked their broker or agent; if the agent explained their role and how they would represent their client’s interests; whether they signed a listing agreement or buyer’s agreement, and if the agreement was clear and understandable.

Regulators also want to know if the agent reviewed their commission or fees before the agreement was signed, and if the commission paid was the same as agreed to upfront. Consumers are asked whether the commission or fee they paid was fair for the services they received. Sellers are asked whether they were informed of all offers to purchase their home.