24/7, Anticipating your needs.
At 24/7, we put a lot of thought into delivering solutions that provide Intuitive Consumer Experiences. 24/7 helps consumers engage with businesses to get things done. See what an intuitive consumer experience can be....

Callnexions is a Philippine-based call center provider of inbound and outbound teleservices for US, Australia and UK-based companies who value the importance of their customers and their needs.
At Callnexions, they combine the right people, innovative technologies and sound processes to create v...

Geneture Philippines/Citi Credit Bureau is 20 years old, U.S Based Company here in Ortigas. Geneture Philippine is looking for highly motivated, energetic, professionals with good telemarketing and communication skills to promote and sell background screening products,and provide Customer Service a...

CSS Corp Philippines is a fast growing global information and communications technology company with an impeccable record for designing, developing, deploying and managing end-to-end IT and network services.
CSS Corp is a global information and communications technology company with an impeccable...

Interactive Technology Solutions (ITech Global), a PEZA-registred company was formed and positioned to provide cost-efficient, high quality voice and non-voice services to domestic and international clients.
Interactive Technology Solutions adds value to its clients by providing on-brand custome...

S/CM is proud to offer your business a way of cutting costs by integrating tailored, cutting edge voice over IP (VoIP) solutins. By partnering with industry leaders S/CM provide the benefits that come from a secure convergence of voice and data.
S/CM VoIP is involved in the research and developme...

JUSTVoIP&#8482; is a premium marketing affiliate of Infinet Communications Group Inc., a privately held Internet and telecommunications provider based in Vancouver, BC. With over 8 years of experience in the Canadian Internet market, the Infinet group offers a wide array of Internet and communicatio...

Central VoIP, Inc mission is provide quality service in many facets of telecommunication areas. Central VoIP, Inc focus on quality and reliable service to a niche market in order to meet the highest customer service standard. Besides our quality service and convenient location, they also provide hig...

First VoIP is an international provider of Internet based telecommunication services and complete Voice-over IP solutions, catering for a number of international carriers and smaller gateways.
First VoIP comprehensive range of services include:
- Gateway installation and configuration
- Ha...

Latest Call Center Articles

The upsurge of the call center industry in the Philippines is mainly attributable to the business process outsourcing of foreign countries abroad. This means that most of the call centers operating in the Philippines cater a market or customer abroad, which due to geographical distance or locations often has time differences.
Although most call centers in the Philippines operate 24 hours a day ...

In the modern age, business process outsourcing has taken a big leap around the globe mainly because of three reasons namely: worldwide standardization and availability of hardware and software platforms; better but cheaper telecommunications and the dispersal of the Internet as a global communications channel. Attesting to this boom is the emergence of numerous call centers in the Philippines and other BPO companies offering computer programming, writing services, telemarketing, back end suppo ...

Call Center Training Program is an intensive and comprehensive modular course intended to prepare people interested to work or potential employees in for a call center job. It is intensive because it intends to cover lessons that trainees need to learn by heart in a short as one or two months. It is comprehensive because it covers a wide range of lessons required to equip one to effectively work as an agent either as a technical support provider, customer representatives or help desk agents. ...

Call center offices had long been around in business. Many companies have traditionally formed call center offices as a specialized department that handles specific call activities in the operations of their business. For instance, banks and other financial intermediaries that offer credit cards usually have call center departments whose particular function is to call and remind delinquent credit cardholders, demand for payments or update their accounts. Manufacturing companies also often hav ...

The job real time analyst sprang out of the emergence of the call center industry. A real time analyst is a person who is essentially tasked to analyze incoming call statistics. In particular, he/ she monitors the number or volume of incoming calls per hour or per day, the number of hours spent by an agent on a single call as well as how long an agent gets away from their desk, among others. It is said to be “real time” because analysis is conducted on calls that are in real time or at presen ...

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Comments: (6)

josefina says: being a call center agent is a kind of job that enhance your knowledge in communication and the motivation of being a person is develop.top ten attitude of a call center is the ability to communicate and have a determination a being loyal to the company that applied and most of all the accent, tones, intonation is always their as a call center agent.just be yourself and always think positive and work hard for it,.this is the stepping stone of new life.

Lucilyn says: call center,must be the best job of our generation.working them was fun and more exciting...specially,when talking and listening to other peoples advantages and disadvantages.it is a way of helping people to handle situation positively.

Leynard says: PS is one of the pioneering contact centers when the industry has begun in the Philippines. I knew a lot left the company for better career opportunities but still miss the company. Learning is fun and interesting there, I guess, based on what I heard.

Mary says: Being a Call Center Agent is good its really good...my ambition is to become an agent in that industry althought im not that fluent in english,im not that qualified but i can practice more with patient...i hope you can give us opportunity.