Day-to-day activities

We’re here to make your role as Program Administrator as simple as possible.
Find out the most common day-to-day activities and how to tick them off
your to-do list.

Manage through @ Work

Many of the most common Program Administrator activities can be managed directly through our online servicing tool, American Express® @ Work – the Program Administrator’s go-to bookmark. With a single sign on, you can easily manage the day-to-day operation of your Program.

@ Work also allows your Company to access a suite of reporting tools to assist in maximising your Company’s program. Click here to view more on reporting functionality in @ Work.

All the details of issuing, revoking, cancelling, updating and simply keeping track of your Company’s Corporate Cards can be done in a few simple clicks. Specifically, in @ Work you can:

Add new Card Members

If you’re looking to add a new Card Member to your Corporate Card Program, simply log in to @ Work to submit or process applications. You can also submit urgent Card applications. Please note that the Anti-Money Laundering and Counter-Terrorism Financing Act 2006 requires that we verify the identity of new Corporate Card applicants (including name, residential address and date of birth) against a primary identification document (like a passport or driver’s licence).

Pay your bill

For full details on the American Express Qantas Corporate Card program remittance process, please click here.
To view and edit the remittance template, please click here.

Alternatively, if your Card Members pay their bill directly, they can simply log in to our Online Services, where they can manage their accounts. Card Members can click here to enrol or log in.

Report lost or stolen Cards

In the event of a Card being lost or stolen, you are able to cancel and replace it immediately within the Online Program Management section in @ Work. We also suggest that it is reported immediately by the Card Member to our Customer Service Centre (available 24/7). Our team is also able to cancel the Card and arrange for an emergency replacement if required (usually within 24 hours) anywhere in the world, at no charge.

Cancel or reinstate Cards

Set up a verifying officer or authorised signatory

With every new Card application, a verifying officer within your organisation will need to verify the identity of the employee. To nominate a verifying officer or authorised signatory, please download the form here.

American Express Corporate Payment Solutions have been designed for Companies with annual turnover starting at $10M.

Our representatives have the knowledge to help assess your needs and provide you with a customised expense management solution.

Provide your contact information and an expert will call you to discuss a solution that suits your business needs within 2 business days. If it's easier for your Executive Assistant to arrange a time for us to speak with you, provide their contact details.