"Our corporate emphasis is shifting to support the enterprise," said Charles Jepson, president and CEO of ESI, in Boise, Idaho.

In the next few months, ESI plans to switch its support coverage from a model of 6 a.m. to 7 p.m. to a full-time, "follow-the-sun" model, Jepson said. On the carrier side, ESI partners with companies outside the United States, but within the next three months, the company will establish a partnership with Sprint PCS Group, he said.

ESI is also making a point to team with systems integrators that have more service experience than it does. ESI has two major project proposals pending with Cap Gemini Ernst & Young Group, Jepson said. Last week, the company announced a formal agreement with Hewlett-Packard Co. to market and support mail and messaging, field service automation, and sales force automation server software along with HP's client hardware.

Through partnerships with security software companies, which Jepson declined to name, ESI this summer will add user-based authentication support to the security of the OneBridge server, beyond the current Secure Sockets Layer support.

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