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HealthCare.gov Relaunches with New Tools to Help Consumers Buy Health Coverage

Elaine Saly

Health Policy Analyst

Thanks to the new website renovations, HealthCare.gov is back and performing better than ever. In fact, in only the first two days of December, 29,000 people were able to buy coverage through HealthCare.gov.

If you or someone you know has experienced problems trying to buy coverage through HealthCare.gov, here’s how the new features will help you:

Window-shop more easily. Now, you’ll be able to see detailed information about each health plan offered in your area without having to log into the system or complete an application. By answering a few simple questions, you’ll be able to compare plans, benefits, and provider networks. You will still need to complete the application to find out if you’re eligible for assistance paying your premiums, but this new feature allows you to go into the application process already knowing what your coverage options are.

Remove problem applications. If you experienced problems on a prior application, you can now remove that application and start over with a new one.

Get help starting or finishing enrollment online, on the phone, or in person. No matter where you start your application, you can get help whenever or wherever you need it. If you start one online, you can call 1-800-318-2596 (TTY: 1-855-889-4325) for help 24 hours a day, seven days a week. Or you can get help from a certified assister in your area. If you submit a paper application or apply over the phone, you can complete your application online. All you need is your application identification number, which you can find by contacting the call center.

Enroll in a marketplace plan through an insurance company. Many insurers are now allowing consumers to enroll directly in a marketplace plan through their company. This gives you one more way to sign up for coverage.

You have until December 23, 2013, to enroll in coverage that starts January 1, 2014. But open enrollment lasts until March 31, 2014.

Start the new year right. Go to HealthCare.gov and sign up for high-quality health coverage at a great price today!

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