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FAQs

Q: How can a home owner recognize when a roof system has problems?A: All too often, roof system problems are discovered after leaking or other serious damage occurs. Periodic (twice-a-year) inspections often can uncover cracked, warped or missing shingles; loose seams and deteriorated flashings; excessive surface granules accumulating in the gutters or downspouts; and other visible signs of roof system problems. Indoors, look for cracked paint, discolored plasterboard and peeling wallpaper as signs of damaged roof areas.

Q: What are my options if I decide to reroof?
A: You have two basic options: You can choose a complete replacement of the roof system, involving a tear-off of your existing roof system, or re-cover the existing roof system, involving only the installation of a new roof system. If you’ve already had one re-cover installed on your original roof system, check with a professional roofing contractor. In many instances, building code requirements allow no more than one roof system re-cover before a complete replacement is necessary.

Q: My roof leaks. Do I need to have it replaced completely?
A: Not necessarily. Leaks can result from flashings that have come loose or a section of the roof system being damaged. A complete roof system failure, however, generally is irreversible and a result of improper installation or choice of materials or the roof system installation is inappropriate for the home or building.

Q: Can I do the work myself?
A: Most work should not be done yourself. Professional roofing contractors are trained to safely and efficiently repair or replace roof systems. You can damage your roof system by using improper roofing techniques and severely injure yourself by falling off or through the roof.

Maintenance performed by home and building owners should be confined to inspecting roof systems during the fall and spring to check for cracked or curling shingles and cleaning gutters filled with dead leaves and other debris. If you must inspect your roof system yourself, use a firmly braced or tied-off ladder equipped with rubber safety feet. Wear rubber-soled shoes and stay on the ladder (and off the roof system), if possible.

Q: How long can I expect my roof system to last?
A: Most new roof systems are designed to provide useful service for about 20 years. Some roof system types, such as slate, clay tile and certain metal (e.g., copper) systems, can last longer.

Actual roof system life span is determined by a number of factors, including local climatic and environmental conditions, proper building and roof system design, material quality and suitability, proper application and adequate roof maintenance.

Roofing product manufacturers offer a variety of warranties on their products. Take a close look at those warranties to see what responsibilities and financial obligations manufacturers will assume if their products fail to reach their expected lives.

Q: What will a new roof system cost?
A: The price of a new roof system varies widely, depending on such things as the materials selected, contractor doing the work, home or building, location of the home or building, local labor rates and time of year. To get a good idea of price for your roof system, get three or four proposals from reputable contractors in your area. Keep in mind that price is only one factor, and it must be balanced with the quality of the materials and workmanship.

For each roofing material, there are different grades and corresponding prices. There also are a variety of styles and shapes. You need to look at the full product range and make a choice based on your budget and needs.

Within the roofing profession, there are different levels of expertise and craftsmanship. Insist on a contractor who is committed to quality work.

Q: How can I determine my annual roofing cost?
A: When considering your roofing options, the following formula may help:

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Testimonial

Testimonials

Despite some delays in our small project due to some understandable personal issues, the team at Thompson was very professional and communicative. They were easy to get in touch with, always called back when they said they would, and they did a great job with our repairs. Will definitely use them again in the future for pretty much any construction project they can help with. They'll be our first stop!

Kevin Redmond

Thompson Roofing personnel did a excellent job re-roofing my house.

Brenda Gray

I noticed a leak in my roof after a couple days of some heavy rain. So I called several places to get a quote for a roof repair. After speaking with several companies it was a tough call between 3 of them. The representatives from these 3 places were the best of the bunch in my opinion. My reason. For choosing Thompson was how soon they were going to be able to get out and fix my roof. Jonah, the Thompson representative that I worked with was very nice, informative and more than willing to help out however he could. The fix was completed ahead of time and I have had no issues since. Definitely would recommend Thompson roofing to friends and family.

Matt Knight

After a severe hail storm came thru wreaking havoc upon our community, Thompson Roofing was there to take care of things and see that the job was done right with not only the roof but with our other damaged property as well. Start to Finish this was a great company to do business with!

Trent Heard

Scott was very professional and friendly, he did a complete investigation of my roof problems. he explained what the problems were and what had to be done to correct them. He provided me with a complete estimate to perform the repairs. I agreed with the estimate and we scheduled a day to perform them. The repair crew did a very neat professional repair on my roof, we have had two heavy rains since the repairs were completed and there were no leaks
GREAT JOB!

Warren Schoenknecht

Sales Rep (Scott Shaw)went over and above to make sure my family was taken care of. Especially nice as we were a small job that many wouldn't even give us an estimate on our emergency repair. Now we are planning on doing the entire roof and will be calling Thompson.

Hoyt Jones

Love my new roof! Thompson Roofing and Construction did an awesome job. You couldn't ask for a better company.

Jon Wooten

Thompson roofing was the obvious choice for our family. Customer service was over the top, the care and concern for our home was refreshing, and the multiple options of coverage and design made our difficult decisions much easier. We can't thank Kyle O'Toole, our customer service representative, enough for assisting us every step of the way, and making Thompson Roofing the best experience for us before, during, and after our roofing experience.

Will Harmond

TR&C did a great job of installing pipe boots. Its been a couple of months and there are no visible leaks inside. Communications is an area for improvement.

Eric Lumpkin

The level of professionalism was excellent! Really answered all my questions and were quick to get the job done in a timely manner! Just AWESOME!

Deborah Smith

The staff is awesome and does whatever it takes to make the customer happy!

Joseph Jones

Thompson Roofing & Construction did and excellent job of reroofing and vinyl siding our entire home, garage, and shed! Also, they did a great job of replacing screen, hanging new shutters, and exterior painting. It was a very pleasant experience working with Kyle, Keith, and Jeremy. If and when I need work done in the future I will certainly think of them first!

Rick Austin

Great team of people to be associated with!

Carly Lee

They did an excellent job replacing my roof after hail damage. They were very professional. I would highly recommend this company.

Doris Boston

Thompson Roofing did an excellent job replacing my roof after some spring hail damage to my roof. They did a very good cleanup job.
The workers arrived on time each dat (two days) and did not leave a mess between the two days.