Retail Management

Summary

In partnership with

Learn the ropes of managing a retail business through our Certificate IV in Retail Management. This qualification will provide you with the fundamental skills and knowledge you need to be competent in handling the managerial and supervisory responsibilities within a small retail shop, a section or department within a larger retail store, or a small business-to-business outlet.

In partnership with

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Detail

Dive into one of the fastest-growing industries of Australia with our training that will teach you to manage critical retail tasks such as maintaining store security, achieving sales results, developing positive employee relations, stock control, and exerting strong leadership skills. The course consists of a total of 11 units to complete and can lead to opportunities in managerial roles within the retail field.

The course is conducted over a 12 month period; within a self-paced online learning environment. Upskilled uses MyUpskilled to manage the delivery and assessment of your course. This means you can learn at your own pace.

Work experience or formal qualifications you have may count towards your course. If you have previously undertaken study at a recognised institution or have some relevant work experience, you might gain credit towards specific units in a course; shortening the time you have to study. You can send your application for Credit Transfer or RPL during the enrolment process.

regular training and assessment contact will be maintained by Upskilled in conjunction with the participant and their employer (where applicable). Critical dates during the program will be identified for participants to ensure compliance to assessment due dates, and attendance at monthly webinars as required.

Outcomes

Successful completion of Certificate IV in Retail Management will allow candidates to seek employment in the following roles:

Department manager

Merchandise manager

Customer service manager

Shift manager

Small business retail owner

Additionally, this qualification could give you several career and/or further study outcomes. After completing this course, you could explore some of the following outcomes.

​This course might include a pathway to university. University pathways are current at the time of publishing but are subject to change.

​Southern Cross University is a progressive, young and connected regional research university, with vibrant campuses in northern New South Wales and the southern Gold Coast. They offer undergraduate and postgraduate degrees and many are available in a dynamic online form. Upskilled has an articulation agreement in place with Southern Cross University which will guarantee entry and credit transfer into the following Degree/s after successful completion of select Upskilled qualifications. For more information on SCU Articulations click here.

Subjects

This unit describes the performance outcomes, skills and knowledge required to manage retail store financials by controlling costs, managing rosters and stock levels, and reviewing financial performance.
It applies to individuals working in frontline management roles in a diverse range of retail industry sectors and business contexts. They operate independently with some responsibility for others and decision making, and within established organisational policies and procedures.

This unit describes the performance outcomes, skills and knowledge required to manage and ensure the delivery of customer service standards and work with team members to improve customer experiences.
It applies to individuals working in customer service management roles in a diverse range of industry sectors and business contexts. They operate independently with some responsibility for others and decision making, and within established organisational policies and procedures.

This unit describes the performance outcomes, skills and knowledge required to maintain employee relations in the workplace and implement dispute and grievance procedures when employment related issues occur.
It applies to individuals working in frontline management roles in a diverse range of industry sectors and business contexts. They operate independently with some responsibility for others and decision making, and within established organisational policies and procedures.

This unit describes the performance outcomes, skills and knowledge required to lead and manage a frontline team by delegating work, monitoring performance and taking action to improve standards of performance.
It applies to individuals working in frontline management roles in a diverse range of industry sectors and business contexts. They operate independently with some responsibility for others and decision making, and within established organisational policies and procedures.

This unit describes the performance outcomes, skills and knowledge required to maintain store security in a retail environment.
It applies to individuals working in frontline management roles in a diverse range of industry sectors and business contexts. They operate independently with some responsibility for others and decision making, and within established organisational policies and procedures.

This unit describes the performance outcomes, skills and knowledge required to drive the sales of products and services, and create a sales environment, to meet sales targets.
It applies to individuals working in frontline management roles in a diverse range of industry sectors and business contexts. They operate independently with some responsibility for others and decision making, and within established organisational policies and procedures.

This unit describes the performance outcomes, skills and knowledge required to ensure organisational policies and procedures and legislative requirements are adhered to in the workplace by monitoring and coordinating workplace health and safety practices.
It applies to individuals working in frontline management roles in a diverse range of industry sectors and business contexts. They operate independently with some responsibility for others and decision making, and within established organisational policies and procedures.
This unit incorporates the requirement, under state and territory Work Health and Safety (WHS) legislation, for businesses to take a systematic approach to managing the safety of their workers and anyone else in the workplace.

This unit describes the performance outcomes, skills and knowledge required to develop, administer and communicate staff rosters. It requires the ability to plan rosters according to industrial provisions, operational efficiency requirements, and within wage budgets.
This unit applies to individuals responsible for developing staff rosters for situations involving potentially large numbers of staff working across a range of different service periods or shifts. It does not apply to small office environments.
It applies to senior personnel who operate independently or with limited guidance from others, including dedicated specialist staff or operational supervisors and managers.
The unit applies to all tourism, travel, hospitality and event sectors.

This unit describes the performance outcomes, skills and knowledge required to process stock orders, maintain stock levels, minimise stock losses, manage stocktakes and maintain all documents that relate to the administration of any type of stock.
This unit applies to individuals responsible for stock control. They work within organisational systems and procedures, but make decisions about stock administration and may have responsibility for others.

This unit describes the performance outcomes, skills and knowledge required to coordinate store visual merchandising activities and ensure adherence to organisational standards, policies and procedures for the display of merchandise.
It applies to individuals working in frontline roles in a diverse range of retail industry sectors and business contexts that display retail products for sale. They operate with independence and under limited supervision and guidance from others, and within established organisational policies and procedures.

This unit describes the performance outcomes, skills and knowledge required to manage own performance and professional development. particular emphasis is on setting and meeting priorities, analysing information and using a range of strategies to develop further competence.

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the Certificate IV in Retail Management (SIR40316). Send us an enquiry and we'll get in touch.