Abstract [en]

Product-Service Systems (PSS) introduces the possibility to change into a resultoriented perspective of product development. This means a focus on ‘performance of the product’, rather than on the standalone goods. Also, PSS is foreseen to bring about possibilities to address sustainability in early phases of product development. For instance remanufacture and upgrading of the goods become attainable in different ways than before. In aeronautic industry PSS is seen as an opportunity to deal with the issues of sustainability, for example lowering CO2 and NOX emissions of the jet engine. In turn, the companies have to learn how to manage more abstract information from customers, but also, address breakthrough innovation in collaboration with partner companies. This paper builds on empirical studies for the purpose to contend with the question how knowledgebased (KBE) tools used in companies today are apt to manage innovation aspects.