If you've just received your bill and feel the water usage charge is too high, there are a few things you can do.

Check your meter reading is accurate

Firstly, check the meter reading on your bill is correct. To do this, read the black numbers on your meter, then check the second page of your bill. If the numbers on the meter are a little higher than 'This Reading' (to allow for the difference between when we read the meter and when you received your bill), the reading is correct.

If the number on your meter is lower than 'This Reading' on your bill, please call us on 13 20 92 with the correct reading. We'll update your bill with the correct details.

Check for leaks

If the meter reading is correct, you may wish to do a simple test to check your home for leaks. Find out more about leak detection.

It's also a good idea to consider any possible reasons for an increase in water use. For example, you may have:

changed your outdoor watering because of new turf and gardens, or hotter weather

had extra people staying at your property

filled a swimming pool

changed a hot water system or other plumbing appliances.

Request a WaterFix® Concealed Leaks appointment

If the water usage on your water bill has increased, but you can't see a leak, you might need our WaterFix® Concealed Leaks service.

Our specialist team will be able to help identify leaks that are hard to find. WaterFix® Concealed Leaks comes with a market leading guarantee – if we don’t find a leak, the service is free.

Sydney’s water supply is secured through the
2017 Metropolitan Water Plan. The plan is designed to ensure there’s enough water to meet the needs of the people and environment of Greater Sydney now - and in the future.

The desalination plant at Kurnell can provide up to 15% of our drinking water needs when total dam storage levels fall
below 60%, which is the trigger to commence restart procedures.

Sydney Desalination Plant can provide up to 15% of greater Sydney's drinking water needs when dam levels fall below 60%, as outlined in the Metropolitan Water Plan.

When the desalination plant supplies water to Sydney Water, the impact on your bill will be minimal. We expect the plant to be producing water within three to four months, and to reach full capacity six to eight months after restart.

Water service charges will increase by about $7 a year. This is likely to be from 1 July 2019.

Once the plant is fully operational (supplying 250 megalitres of water a day), water usage prices will increase by 12 cents a kilolitre.

This means a typical household bill is likely to increase by about $25 - $35 a year (about a 2.5% increase).