Have Your Say

We aim to provide a high quality effective and sensitive service to our customers. We realise, however, that sometimes our service could be improved. We welcome any of your general comments, complaints or suggestions because only by letting us know what you think can we improve our services or performance in the future.

So please tell us if you:

are unhappy about the service you have received from us or the way you have been treated (complaint)

have received a particularly good service (praise) or

have an idea about how our services could be better (suggestion)

We treat complaints in the strictest confidence.

The complaints leaflet tells you who can complain, who you can complain to, how long it will take to get a reply, and whether you can receive any compensation.

Have your say and you could help us to improve services for yourself and fellow residents – as well as get the chance to meet new friends, learn new skills and win shopping vouchers!

“I really enjoy being a part of the Scrutiny Panel as it’s a chance to see what goes on and allows us to be a voice for the tenants. It’s also been a great way to meet new people many of whom have become my friends.”

Give Your Feedback

Please fill in the fields below paying particular attention to the sections marked with a * as these sections must be filled in to complete the form.

First Name (required)

Last Name (required)

Address (required)

Postcode (required)

Email Address (email)

Telephone (required)

Are you the Tenant

YesNo

If you are not one of our tenants, please say why you are making this comment?Please explain in as much detail as possible what the issue is about

Please only complete the rest of the form if you have a complaint:

What do you think we should do to sort out this problem?

Have you complained about this problem before?

YesNo

If yes, approximately when did you complain?

Who did you complain to?

What action did they take?

* Mandatory Fields

Get Involved

Get Involved We offer a range of ways you can get involved, from activities which will only take a small amount of your time to more involvement for those who are interested in specific topics or have more time to give.

If you are over 50 and feel like you need some company, why not join our virtual coffee morning! Our team have been busy working on a video app to help us keep connected with you all and are planning our first Video Conference Coffee Morning on Monday 23rd March at 11am. Below is a […]

Community housing associations from across the North West met to discuss how together they are putting tenants first. The 18 housing associations that make up Community Housing Associations (North West) – CHANW – were joined by more than one hundred tenant delegates to attend their annual conference in Warrington. The member organisations – which collectively manage 12,000 properties […]

WHA residents are invited to our annual conference on Wednesday July 25th, which this year features a free treasure hunt! Families are encouraged to come along to The Gateway to find the clues and win prizes – with the top prize being a brand new tablet computer. Free children’s activities will include face painting, balloon […]

To celebrate International Friendship Day Warrington Housing Association is hosting a Mad Hatter’s tea party – to get all generations together. We want you to join us on Tuesday, August 14, at our free event at Lyons Court, Latchford, whether you are 8 or 80. Here at WHA, we know how important it is to […]

Testimonials

“Thank you so much for your help in getting me set up in my new home”

Anonymous – WHA Resident

“We’re really grateful for the excellent service we received from Warrington Housing Association’s Money Adviser and the extra money has made a big difference, helping us hire a gardener and be able to go to LifeTime more often where we enjoy singing in the choir”

Mr & Mrs Holland – WHiA Customers

“I’m so grateful to Warrington Housing Association for reaching out to me to make sure I’m claiming my full benefit entitlements”

Ms Heseltine – WHA Resident

“We couldn’t have navigated the benefits system without the fantastic help we received from Warrington Housing Association’s Money Adviser”

Andrew & Eileen – WHA Residents

“I felt like a big weight had been lifted off my shoulders and that I had somebody on my side”