Hello everyone,
I'm stuck. I was denied today. Initially, I was told that I only need five years of documentation of weight and BMI. This was also stated to my insurance coordinator in my doctors office. I actually have documented five different occasions where I spoke to someone from my insurance dept who told me all I needed was 5 years of weight and BMI. Well, now they are saying I need 6 months of supervision diet. I've been going through this process for 3 months, has anyone ever deal with this. Where the insurance company has told you one thing and then changed to another. Could I possibly have the 6 months waived due to incorrect info. Especially, since I have it in writing (on two separate occasions I use the chat app through my insurance provider website and they never said that I need a 6 month supervised diet). I also made two separate phone calls were the conversation was the same.

I hope I'm in the right place for this question. If not, I do apologize in advance!
I'm stressing out to say the least! I have united healthcare ins. I've spoken to several different ppl and have reason several different answers. I know I need 5 years of documentation of weight history. My question is if it has to be by a doctor or from a doctor. I've always been over weight by the medical field standards. Once I graduated college I know longer had insurance. From 2010 to 2012 I did not see a doctor. I weighed over 300 pounds and had a BMI over 45. I did see a board certified trainer who helped my loss the weight of the 3 years and I have documentation of that. In 2013 I finally got a job which gave me insurance. In 2013 I did really well with my weight, I was working out 6 days a week, 2 hrs a day to maintain. Between 2014 and 2015, the weight slow creeped back, and in 2016 I had completely gained all my weight back, now 2017 I weight more than I did before. I went to a seminar and now I'm at the point were I trying to get everything together. First I was told that I need 5 years of documentation and that documentation from trainer would suffice this was from my insurance company. Then the same company told my that the documents had to be from a doctor. And I just spoke to someone who told me that it has to be a consecutive 5 years. I asked how could that be possible if you're asking for any failed or success attempts. And how could my weight loss be success if it's not maintain. I don't have any health issues, outside my knees swelling every now and then. This is more of a preventive measure me. I have members who became diabetics later in life, they've had cardiovascular issue and I want to do everything I can to prevent these things. Should I write a letter specifying why I have a gap in history or why I don't have documentation from a doctor from 2010- 2012. Etc... Has anyone every used uhc ins? Or lack documentation? Any help or advice is welcomed!