Announcements

We’re extremely excited to announce that we’re now offering USPS as a shipping option on all US orders, including Hawaii, Alaska, and US Territories! USPS offers fast, low-cost shipping on many small or light packages, as well as packages being shipped outside the contiguous 48 states. If you just need a towel, brush, or pad in a hurry, USPS will get it to you quickly at a lower price than we’ve been able to offer in the past.

All USPS options are part of our 1-3 Day Guaranteed Shipping program. In conjunction with all of the FedEx options that we already have in place, there’s now a great shipping choice for every order of every size. During checkout you’ll now see all available shipping options, with the default being the cheapest option for your specific order.

As many of our long time customers already know, this has been something that we’ve wanted to offer for quite some time. Unfortunately our warehouse is located in an industrial park that does not get regular pickups or deliveries from the USPS. This means we’ve had to set up a PO Box to receive mail, have two different addresses for returns, and of course that we haven’t been able to ship USPS packages from our warehouse. Over the past several months we’ve worked tirelessly alongside a team from the USPS to make a pickup at our warehouse possible. Everything came together quicker than we originally anticipated and we were able to ship our first USPS order out on Monday, January 5th!

We hope that this continues to show our commitment to providing you with the very best shopping experience in detailing. If you have any feedback please don’t hesitate to contact us.

We’re excited to announce that DetailedImage.com is now the official Master Distributor of 22ple products in the US! We’re honored to partner with 22ple and bring even more great products here to the US from this industry leading automotive coating company. 22ple products are designed to enhance your vehicle’s appearance and protect for months and years to come! We’re proud to introduce two brand new products (VS1 and VG1) and bring their outstanding Glass Coat Applicator here to the US. Best of all 22ple is on the cutting edge of this growing market and they have several more incredible products in development that we hope to bring to the US shortly! Please check out our selection of 22ple products and contact us if you have any questions!

As you may have seen in the news over the past few days, there is security vulnerability named the “Heartbleed Bug” that affected many of the sites on the web. The vulnerability is within the popular OpenSSL cryptographic software library. It is estimated that over 66% of websites were potentially vulnerable. Detailed Image uses OpenSSL, as does Google, Facebook, Yahoo, Amazon, and many other popular websites.

We want to provide our customers with the details of how we’ve addressed this serious issue. Keeping our customers information safe is one of our highest priorities, as is being honest and transparent with you.

Action We Took

Most importantly, we have no reason to suspect that any of your personal information was compromised.

However, we still take potential threats like this very seriously. A patch was released to fix this vulnerability. Within hours of it becoming available to us, we applied the patch to our server. We also reissued our SSL certificate. These two actions are what effectively close the vulnerability.

As you can see from the Heartbleed Test site, Detailed Image is now listed as fixed. If you’re curious, you can see our SSL certificate information here or by clicking the “lock” icon next to our URL in most web browsers while visiting a secure page like our login page.

How We Keep You Safe

This is also a good time to review what we’re doing every single day to keep your information safe. All of this information is always available in our Privacy Policy.

All sensitive information that you enter is encrypted – we use high-grade secure socket layer technology (SSL) any time you enter personal information. This includes registrations, logins, contact forms, and of course throughout the entire checkout process.

We do not store your credit card information – we do not, and never have, stored our customers credit card information. Nor does anyone on our team have access to your payment information. We use the very secure PayPal Payments Pro to process credit card orders. After entering your payment information they tell us whether your payment was successful or not, and that success/failure information is all that we store.

We are fully compliant with the Payment Card Industry Data Security Standard (PCI-DSS) – meaning that we comply with a strict set of standards for our infrastructure and server setup outlined by the Payment Card Industry Security Standards Council, a council comprised of major payment vendors such as Visa, MasterCard, and American Express. This is verified regularly with a scan from an independent third party.

We use strong encryption for your login credentials – the most sensitive bit of information that we do store is your password, and we take that very seriously. We use multiple forms of encryption, and again, for your security, no one on our team can ever access or view your password. As security experts recommend, we do highly advise that you use a unique password for every website that you use.

Questions

Update 6/12/14 – We’ve extended our Guaranteed 1-3 Day Shipping and created a new page with up to date information about the offer.

We’re excited to announce that Detailed Image is now offering Guaranteed 1-3 Day Shipping at FedEx Ground rates to anywhere in the 48 contiguous United States! See the map below for guaranteed delivery dates to your area.

How does it work? When you visit our checkout page the Guaranteed 1-3 Day option is automatically selected. This offer does not require a coupon code. If FedEx Ground can reach you in 3 days or less, you’ll see FedEx Ground selected. You can also select FedEx Home for the same rate. Locations further than 3 days away will see a new shipping option “FedEx Express Saver Complimentary Upgrade” selected. This rate will match the FedEx Ground and FedEx Home rates but will guarantee that you receive your package in 3 days.

Since this offer does not require a coupon code, you can also use one of our Ship & Save coupon codes for free or low-cost shipping. Spend $49 or more and use coupon code DI499 during checkout to receive $4.99 shipping on your order. Spend $149 or more and use coupon code DIFREE for Free Shipping.

Be sure to take advantage of this special deal now as we’re only offering it for a limited time!

*Please note: 1-3 day shipping only valid to the 48 contiguous US States. Guaranteed days start when the package is shipped. This offer is not valid for out of stock items or items shipping directly from the manufacturer. It is also subject to all of our standard Promo Restrictions.

Update 1/20/2015 – we’re also now offering USPS as a shipping option to Alaska, Hawaii, PO Boxes, US Territories, and more! Read the announcement here.

Today we’re excited to announce that we’re now offering FedEx SmartPost shipping! SmartPost is a partnership between FedEx and the USPS where packages are first shipped by FedEx to your local USPS location and are then delivered to you by the postal service.

SmartPost is a low-cost shipping option for small, light packages being shipped to the continental US. Packages being shipped to Alaska and Hawaii are often cheaper than other FedEx options regardless of size.

SmartPost also delivers to places where FedEx doesn’t typically deliver packages. We’re now able to ship to PO Boxes and U.S. Territories like American Samoa, Guam, Northern Mariana Islands, Puerto Rico, and the U.S. Virgin Islands.

We will have a short period of downtime from approximately 9:00 AM ET to 11:00 AM ET on 1/11/2014 to perform scheduled maintenance to our site. During this time you can browse the site, but you will be unable to log in to your account or make a purchase. We will post a message on every page of the site as soon as we start, and we’ll remove the message as soon as our maintenance is complete. We apologize for any inconvenience. If you have any questions please don’t hesitate to contact us.

Update 8:50 PM ET 1/11/14 – unfortunately we ran into more issues than we anticipated when upgrading our database software. For a large part of the day customers were not able to make purchases. The updates are now completed and the site is fully up and running. If you encounter any problems please let us know. We’re sorry for making it so difficult to shop with us today. We’ll do our best to minimize this type of interruption in the future.

As many of you know, the Northeast is being hit hard by Winter Storm Hercules. In addition to over a foot of snow here in Albany, NY, we’re also faced with extreme cold and wind. Wind chills up to -25 degrees Fahrenheit combined with the snow and ice have made travel potentially dangerous. For the safety of our employees, we have decided to close our warehouse operations on Thursday, January 2nd and Friday, January 3rd.

With the New Year’s Holiday on Wednesday and the weekend beginning tomorrow, this means that orders placed as far back as Tuesday, December 31st will not ship until Monday, January 6th. We sincerely apologize for the delays. We will be in bright and early Monday morning working hard to get every single package out. If you’ve placed an order that has yet to ship, you can expect it to ship Monday. We’ll send you a tracking email as soon as it leaves our warehouse.

Thank you to all of our customers who purchased a pink product during the month of October. The funds raised will be donated directly to the American Cancer Society to help aid in the fight against breast cancer!

We also wanted to give special thanks to Poorboy’s World, Lake Country, and Chemical Guys for supporting this promotion!