Pinehurst Cottages & Motels

on the St. Lawrence River

20683 Pinehurst Rd, Alexandria Bay, NY 13607
(315) 482-9452

FAQ

Do you have a
free continental breakfast? We do not provide
breakfast, but we do have free coffee. We encourage our
guests to visit one of the many local restaurants that
serve a delicious hot breakfast.

How far away from downtown are you? We are
just 3 miles from downtown, and we have dining and
attractions within walking distance. You can have fun
visiting downtown, and then get away from all the noise and
relax here. There is also local cab service if you need a
ride back and forth.

Do your rooms have a microwave and fridge?
Our housekeeping cottages do have kitchenettes. They all
have a refrigerator and many have a microwave. Our motel
rooms and sleeping cottages have a shared picnic area with
a charcoal grill. We provide a bucket of ice upon request,
or you can buy a large bag of ice to fill a cooler. We are
happy to warm up water for you for formula, tea, etc. We do
our best to accommodate our guests, so we encourage you to
ask us if there is anything you need while staying with us.

I have reserved a sleeping cottage, do I need to
bring sheets and towels? No, they are just like
our motel rooms. Our housekeeping cottages are the ones
that do not have linens nor towels.

Why don't you provide televisions in your
housekeeping cottages? Our housekeeping cottages
are designed for family vacations. We let our guests decide
if they want a television on their vacation, or if they
want to spend some quality time with each other. There are
a lot of tourist activities to keep you busy in the 1000
Islands area. There are also a lot of outdoor activities
here at Pinehurst, for rainy days or evenings try playing a
board game. We do have cable hookup in all of our cottages
if you choose to bring one.

When is your off-season/on-season? We are
open from early May to the end of September, our on-season
is July & August and holiday weekends.

Do you have wireless internet? Sorry, no.

Policies

Check in & check out times.
Check in time is 2 p.m. Check out time for nightly stays
is 11 a.m. Check out time for weekly stays in the
housekeeping cottages is 10 a.m.

Unfortunately we have a no pets
policy. There is a veterinary clinic that boards less
than a mile away, so you could still see your pet as
often as you would like while staying with us.

Deposits in the form of a check or
money order must be sent within a day or two of making a
reservation. Reservations get cancelled if we do not
receive a deposit within 5 business days after it was
made. If a reservation is made for a stay that is less
than 5 days away, we will hold the room with a credit
card. If a credit card hold is a no show or cancels and
leaves us no time to re-rent the room, the card will be
charged the deposit fee. Balances are
due at check in, and can be paid with credit card (except
for weekly housekeeping balances), NY State checks, cash,
money orders, or traveler checks.

Cancellations must be made early
enough for us to re-rent the room/cottage. If we can
re-rent it we will refund the deposit minus a $10
processing fee. Please note that we receive the majority
of our weekly housekeeping cottage rentals in the winter
and spring.

Reservations must be made by phone.
Be prepared to let us know how many adults and children
will be staying with you and everyone’s name. To provide
our guests with a peaceful stay and to protect our
property, lodging may be refused or a security deposit
may be required.

The housekeeping cottages are
expected to be left the way they were before your stay
and clean to avoid a surcharge. No clotheslines are
permitted to be put up, we provide a customer
clothesline. Any furniture that gets moved must be
returned to its original location. Take all of your
belongings and food with you, trash is to be left in the
outside trash cans.

All of our motel rooms and cottages
are nonsmoking.

The only place wood fires are
permitted is at the waterfront bonfire pit (with the
exception of #7 which has its own fire pit), the charcoal
grills are for charcoal only.

We encourage families to stay with us, and we want to
keep this a peaceful place so we have a quiet
time beginning at 10 pm. We ask that there are
no skateboards, scooters, or skates.
Bicycles are allowed, but everyone must wear a
helmet (it is also NYS law that children wear
helmets). Children must be supervised at all times. We
ask that our guests be conscientious of their neighbors,
and try to keep a peaceful setting here.

Guests must check in at the office and sign the NY
State pool rules. There is no alcohol,
or glass containers permitted at the pool. Be courteous
of fellow swimmers. Please make sure your children are
aware that we ask there to be no excessive splashing or
yelling. Diving is not allowed.