Sykes Philippines specializes in providing excellent customer service, technical support service and support office functions. More than just a company but a family, Sykes Asia Philippines not only focuses on its commitment to its clients but to its people as well as to …

iQor Philippines has modern human resources programs that catches the attention and retains the best people available. iQor Philippines also has the TRIP through which employee are given incentives any successful employee referral. iQor call center offers power pay and XMIP, which are …

With over 30 years of experience on its sleeve, Convergys rises as the top company in the world that specializes in customer management. Convergys Philippines is inimitably focused on aiding companies and innovating ways to increase the merits of their customer relationships and …

Founded since 1978 and currently with over a 120,000 employees in 200+ service centers in 50 countries around the world, Teleperformance is one of the largest BPO companies in the world that provides services in 66 different languages for major international companies across …

Among IBM call center business solutions included business analytics and optimization, intelligence in business, process management, cloud computing and IT connectivity and integration. In terms of business management, IBM Global Philippines provides content, data, cost, disaster, distribution management as well as energy efficiency …

Startek Philippines is a business process outsourcing (BPO) company with over 25 years of experience in to creating a constructive and affirmative impact on its clients’. It works under the mission to empower its people to contest for its customer’s products to ensure …

Active Contact Network Domestic Contact Center is a business process outsourcing firm that specializes in contact services and telemarketing. It is a Philippine-based contact service provider that caters the local market servicing local banks, financial institutions, retailers, telecommunications company and public agencies. One …

Question: How to get to Teletech Pampanga? Answer: Teletech Philippines has a satellite call center in Pampanga. Teletech Pampanga is currently located in SM City Pampanga, along Jose Abad Santos Avenue (JASA), Mexico, Pampanga. Teletech Pampanga offers opportunity for kapampangans to have a …

Question: How to go to iQor Clark? Answer: iQor Philippines has a satellite call center office located in Berthaphil II Compound, inside Clark, Pampanga. Residents from Pampanga, Bulacan and nearby provincial areas can take a jeepney ride going to Clark C-point; then take …

Envisioning itself to be the top most and number one Technology Enabled provider and BPO partner with is mission to maximize customer value and enhance competitiveness by improving productivity and efficiency, Sutherland Global Services is an international company that provides fully integrated standardized …

Established in 2011, 24 by 7 Contact Solutions is a business process outsourcing provider that specializes in telemarketing. More often than not, businesses especially small and medium size enterprises find it difficult to establish and implement a general marketing strategy that will effectively …

Customer Contact Channels or C3 for short sums up its specific focus: “To build brand value with every call we answer, every email we respond to, and every web visitor that we support”. With over 30 years of diverse and profound experience, C3 …

One Global Contact Center (OGCCI) is a top outsourcing company that specializes in outbound telemarketing which included sales generation, client acquisition, telemarketing, order booking, cross selling and upselling, appointment setting, and surveying catering both business to business and business to customer realms. For …

Question: How to get to IQor Makati? Answer: IQor Philippines main call center office is currently located in RCBC Plaza Tower 2, along Ayala cor Buendia avenue, Makati City. Fastest way to get to is via MRT ride to Buendia Station; take a …

iQor is a global technology and services companies in the world that operates in seven countries around the world that provides a range of different IT and BPO services in financial services, marketing, healthcare, telecommunications and even government administration. In the Philippines, Iqor …

Question: How to go to Stream Clark? Answer: Stream Clark Pampanga (formerly eTelecare Clark) is located in Building 2112-2113 within Clark Freeport Zone. In order to get to Stream Clark Pampanga, you can take a Provincial bus going to Dau/Baguio and alight at …

Question: How to get to OwensBPO Clark? Answer: OwensBPO Philippines main call center office is currently located in PhilExcel Business Center 3, along MA. Roxas Highway, Clarkfield, Pampanga. Nearest landmarks to OwensBPO Clark are Ateneo Clark and BDO bank. Residents from Mabalacat, Angeles …

Call metrics in call center pertains to the criteria or parameters to monitor and evaluate the level of service quality of an agent or the call center operations in general. Call metrics is synonymous to key performance indicators (KPI’s), which may also differ …