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Picasa video troubleshooting

Although many of these troubleshooting steps may apply to Mac users, they're built out specific to Windows. Mac users, please visit the Picasa for Mac Help Forum for troubleshooting assistance. There you'll find help from Google Guides and our most knowledgable users.

If you're having trouble playing your video in Picasa, use the troubleshooter below to resolve your issue.

Visit your camera manufacturer's website to see what type of video file your camera uses. Use this table to view a complete list of video file types supported in Picasa, and to make sure you have the software necessary to for playback.

You may be missing a required video codec. A 'codec' is basically a program that compresses your video and allows for playback. You'll need different codecs depending on the type of video file you want to play. Visit http://www.filehippo.com/download_klite_codec_pack/ to download and install the proper file.