Contractor complaints

Reporting unlicensed building work

If you believe that an individual or entity is working without a licence and you have evidence (PDF), you can make a complaint.

Before you submit details, be aware that we can’t investigate every complaint. To make the best use of our resources, we focus on areas where there is evidence and where consumers will be most at risk.

Will the unlicensed contractor know who made the complaint?

We keep your personal details "in confidence". The unlicensed individual or entity does not see these details, but some information used in taking disciplinary action against an offender may show who has made the complaint. You may also be required to give evidence in court.