The AG did say from the beginning that they were not trying to exclude people with disabilities. But that didn't get the press, because that would have made it less exciting to attack them. Granted, they might have been more forceful on the point. But their position has never been to shut out the disabled.

I know that was never their position, but that's not the impression that the press is conveying. That's the whole point. This is just a PR/spin battle. Whether they said it or not, the protests give the general public the impression that they didn't say it. They're trying to point the finger back at Amazon and take the heat off of themselves, whether there's really any substance to the complaints or not.