Easy to schedule appointment, clear communication, asked me what else needed attention beyond just my 45k service, love the pull in garage and new electronic check in stations. Loaner car process is great and very easy.

Recommend this dealer? Yes

Were you satisfied with the quality of work performed on your vehicle? Yes

Did the dealership complete the work within the timeframe promised? Yes

Did the dealership provide you with an accurate quote of the work to be performed? Yes

Do you feel the price paid for service(s) was fair and appropriate? Yes

I was made welcome and treated with respect throughout the buying experience. Both my salesman and the sales manager worked very hard to accommodate my wishes, to find exactly the car I wanted and to structure a great deal.

Staff were helpful, knowledgeable and not overbearing or pushy. My spouse was not able to get in to see the car we were interested in and they allowed me to take the car home overnight without having to beg or feel like I was asking for anything out of the norm.
Gary was great to work with and it did not feel like some fake interaction just to make a sale.

My sales rep was fantastic. He was knowledgeable, detailed, courteous, respectful and helpful. The environment at Audi was congenial and comfortable and I didn't feel pressured.
Everyone was helpful and attentive to my needs. Even the coffee was great!

The entire Service team at Audi Wilmington is hands down bar none. It’s always a seemless transition every time my car is in, I know I’m in good hands. Making an appointment (especially on line) couldn’t be easier. But it’s comforting to know if I need to speak with anyone prior to scheduling a day, Natalie and Ikeya could not be more helpful and accommodating.
And they all know me by name! From my arrival, with Andy and Larry available up front for a “walk around” , all of the kind courteous and
helpful advisors especially Jessica and
Steven available to “check in” clients at the kiosks, to Kevin, always has a loaner car for me if I need it. To my departure and exit, each one is thorough in review and knows what was done to my car. And the MPI is a great tool to keep owners informed of what’s needed now, soon or what repairs can wait. Whether I’m waiting or dropping off, my car is always washed and cleaner than when I brought it in, which is a really nice touch! Thanks for all you do for me and my cars. You’ve made me an Audi fan for life!

Recommend this dealer? Yes

Were you satisfied with the quality of work performed on your vehicle? Yes

Did the dealership complete the work within the timeframe promised? Yes

Did the dealership provide you with an accurate quote of the work to be performed? Yes

Do you feel the price paid for service(s) was fair and appropriate? Yes