Customer MGMT & Support

Advanced High-Speed Data Customer Service builds upon the knowledge gained in NCTI's High-Speed Data Customer Service course. The course provides the industry's most in-depth and thorough training for customer contact personnel regarding core digital concepts and personal computers (PC). Students completing this course gain a thorough understanding of personal computers and mobile devices as well as...

This course takes the knowledge gained in the NCTI course Delivering Cable Services and applies it to troubleshooting video, data, and voice services. The student will learn the cognitive elements of troubleshooting and how to bring a logic-based approach to the troubleshooting process that includes the following steps: identifying the problem, analyzing the symptoms, isolating the problem area,...

The Cable Network Overview course introduces employees to broadband cable systems, providing a general knowledge of broadband equipment, operation,terminology, and competitive services.Those taking this course will have a fundamental understanding of how broadband cable's revenue-driving operations work, without being overburdened by too much information on technology. The text carefully explains and...

Created specifically for the broadband industry, Competitive Services takes the broadband cable professional on a ride through the competitive landscape of the broadband telecommunications industry. The regulatory issues surrounding competition is addressed for a deeper understanding of how we got to where we are. After successful course completion, the cable professional will be better equipped to...

Delivering Cable Services describes the delivery of video, voice and high-speed Internet services. It begins with an excellent overview of the technology of broadband cable systems, defines the terminology associated with that technology and outlines how broadband systems operate. The course takes the student through each part of the cable system and demonstrates the practices that personnel must...