FLOORING SHOP REVIEWS

Grant on 25 Jul 2013After receiving several recommendations from trusted friends & family, I decided to go to Cowie Carpets to ask them to carpet my new build home. Actually, it was my 2nd attempt to visit the shop - the first time being during the local trade\'s holiday when they are closed for 2 weeks.
There was only 1 person serving and he was busy with another customer when I arrived. I was happy to wait while they finished up. I was also ok with him answering the phone a couple of minutes into our conversation - although the call took a good 5 minutes and afterwards he claimed to have lied to the caller regarding his business status.
However, I was very annoyed when he abandoned me again to serve an attractive woman who had just walked into the shop. I waited 20 minutes and left the shop displeased at the service.
I still think this is probably a good place for value carpets but be prepared for poor customer service.
I gave 2 stars for the location as the shop itself is a death trap. I spent my time keeping my 2 year old away from the open hatch in the floor

MacAulay on 28 Jul 2011Very good service from moment I entered the shop. Gave good and complete advice with a lot of alternatives fit for range of Budgets. Did not push for most expensive.
Both measurement and fitting appointments kept on time as promised.
Excellent finished product.
Don\'t be put off by the shop, it looks a bit dated but of no matter.