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Reviews from our community

Reviews from our community

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Raizel f

1 review

“Horrible House”

Reviewed 3 weeks ago
for a stay in July 2018

This house was horrible, the house was in horrible conditions. Way to much money for a bad house . The pool is closed till fall which isn’t said in descriptions and the beach is contaminated. There is no hot water avaivle and the beds are extremely uncomfortable. The house isn’t worth the money.

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

Management Response

25 Jul 2018

Hello Ana

I think you're being very unfair in your review. It's true that the advertisement showed the indoor pool and the pool was closed, but I explained to you why this happened and offered you reimbursement. It was my mistake that I overlooked it and didn't take it down on time and was willing to pay for it. Immediately after you told me I adjusted the information about the indoor pool being unavailable. Once again I apologize for my mistake.The lake that the house is by was not contaminated at all. There was a natural bacteria in one of the Community lakes and only that beach was closed. It was caused by beavers that blocked the outlet of water from the lake and there was no water exchange. The main Community Beach was open and accessible to everyone (only 4 minutes away from where you were (I sent you the address and the map with directions how to get there)There is hot water in the house. There's 100 gallons tank with hot water and 2 powerful heaters. Whenever you use some of hot water, new water is pumped into the tank and quickly warmed up by the heaters. If you drain the entire 100 gallons of hot water you have to wait about 10-15 minutes for the new water to heat up, but to use 100 gallons of water you'd have to run it continuously for quite a while.The entire house was renovated 3 years ago. Everything was brand new. Bathrooms, kitchen, tables, chairs, walls, appliances, everything!!! The beds and mattresses as well. This is the first time someone complained about the beds. I think you were so upset with the pool situation, that you started to dislike everything in the house. You told me in the text message (I have a copy if anyone is interested to verify) that the cable didn't work. In the meantime the house is equipped with Roku TV where you can choose any cable channel you need and has tons of movies, cartoons available and sports channels. When we went to inspect the house we saw that someone unplugged it from the TV. We also noticed that the batteries were missing from the remote (so of course it couldn't work). You later told me that kids were using TV to play games.Then you said that the website told you you'll be paying less than you had to pay more (I have a copy of the text available). I don't take care of payments. It's all being taken care of by the site. I sent you the picture of the website reservation confirmation with all the payment details. If there was something different on your end I guess you have to talk to the site about it and don't blame me for it. Overall I don't think you're being fair in your review. Once again I apologize for the indoor pool closure which obviously was your main target. Thank you for staying. SincerelyVoytek

This response is the subjective opinion of the management representative and not of TripAdvisor LLC

I am not one that usually writes a lot of reviews but this property is the spot to visit. Beautiful, well kept house. We stayed out on the deck until 3-4 am every night. My kids enjoyed the lake and the boats that was available for use. The indoor and outdoor pool in the community was large and very clean. There wasn't so much to do. I only have wonderful things to say, no complaints. The owner was very kind and helpful in every possible way. He gave us tips on everything that made our stay so comfortable. I will definitely rent this property again.

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

Management Response

28 Jul 2017

Thank you very much Lorita. It's been my pleasure to have you as my guests and you're more than welcome to stay again.

SincerelyVoytek

This response is the subjective opinion of the management representative and not of TripAdvisor LLC

The place was great. Very clean and plenty of room, looks bigger in person. The owner was easy to work with and very understanding. Great place to stay at with friends and family, Close to camelback. Would recommend to anyone.

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

Management Response

2 Jun 2016

Thank you DominicYou're more than welcome to come back along with your friends.

It's been a pleasure Sincerely Voytek Trejgis

This response is the subjective opinion of the management representative and not of TripAdvisor LLC