Terms and Conditions

General Terms and Conditions

Should you need any further information, please do not hesitate to contact us

We aim to dispatch items in stock within 48 hours of cleared payment (not including weekends & bank holidays) although goods are usually dispatched within 24 hours. However, EU customers should allow up to 7 days for delivery and overseas customers should allow additional time depending on destination. Items are normally sent by courier delivery in respect of heavier or larger items. Some items may be delivered directly from the manufacturer/distributor especially in respect of heavier/ larger items. If an order is returned to us as not delivered due to it not being claimed then we reserve the right to re-charge delivery costs.

If we are not able to meet this deadline, we will contact you within 5 days of receipt of your order to arrange an alternative delivery date. However, if this is not acceptable to you, we will offer you the choice of cancellation or a refund.

Please note if a delivery is made by courier and you cannot arrange for someone to be available to sign for the goods, please let us know immediately for an alternative delivery date or alternative delivery address to be scheduled.

Delivery charges start from 25.00 € and are based entirely on weight rather than per item purchased allowing us to keep postage costs as low as possible meaning delivery charges are only increased if necessary depending on weight of items purchased, Special rates apply for bulk orders. We reserve the right even after confirming your online order via email to obtain quotes from delivery companies for the cost of delivery of your item and if delivery cost is found to be more than the price previously charged to give you the option to pay the extra to have it delivered or to have a full refund.

We will not be obligated to deliver the item at the previously charged price and put us in a loss making situation. We also reserve the right to re-charge delivery charges if an order is returned to us as undelivered and has not been claimed or called for.

We accept payment by most major credit or debit cards including Visa, MasterCard, Delta and Maestro cards. Payment will be debited to your account upon placement of your order. We can also take Paypal and bank transfer as methods of payments. Orders will only be despatched after full payment has been received. Please allow 3 business days for your bank transaction to process.

Prices

All prices are inclusive of VAT (21%). Please get in touch with us before you order if you are a registered business with a valid European VAT ID registered in a EU member state/

International nonEU orders

If you are outside the EU, you may have to pay additional taxes and/or duty on imported goods. These charges are outside our control and are the responsibility of the customer. You should consult your local Customs office for information. Restyling SIA shall not be liable for any taxes, local duty or custom charges which may become payable on delivery.

Important note

Please note that on your credit card statement our transactions will be listed as “Restlying SIA” not “LOTPARTS” as this is our holding company.

All orders will be confirmed via email and will include your order reference number please keep a copy of this number and quote it when calling regarding your order or on any future correspondence you send us.

After submitting your order you will receive via email a confirmation of receipt of your order data including our legal information requirements. This confirmation does not constitute confirmation of the order. A purchase contract is only concluded when we confirm within 3 business days from receipt of your order, this order by sending the goods to you, or by sending an explicit order confirmation.

Pictures & Images

Pictures and images throughout this site are used for illustration purposes only, from time to time product packaging may vary slightly and where first aid items are concerned the contents may differ however the item you receive will have the same monetary value as the item you ordered. Every effort is made to keep our website constantly updated.

Ordering by phone

If you would like to order by telephone please ensure that you have all relevant information to hand before making your enquiry – eg. vehicle specification, make and model, engine size year of manufacture and the Quick code for the particular item you wish to purchase, call us on +371 20777171 to speak to a member of our sales team. This is only available during our opening hours.

Product availability

Many of the products you see on our website are held in stock in our warehouse and are despatched within 1-3 working days from receipt or your order, all other items will be ordered from our supplier and sent from our warehouse once your item has arrived.

If your item is not in stock then we will notify you immediately by email whereupon you will be advised of a delivery date or offered a full refund.

If goods are not supplied, then payment will be refunded in the full amount. Restyling SIA shall not be liable for any losses which may be suffered if we do not supply goods ordered. Acceptance of your order will only take place once we have dispatched your order.

You must take responsibility for checking over the goods and unpacking whilst the delivery driver waits if necessary. In the unlikely event that the goods received are faulty or damaged, you must sign for the goods as damaged. If you sign to say that they are received in good condition we must assume that they were in good condition when delivered or you have confirmed acceptance of the goods in this damaged condition and we will not be able to rectify any fault how so ever caused or make any payments of compensation. You must notify us within 24 working hours of delivery by email or telephone or else a damage claim may not be possible. Depending upon the extent of the fault / damage, you may be sent a replacement you will be asked to return the goods in their original packaging (where possible) to our address. In the event that you are asked to return the goods, you will be offered a refund or replacement, providing there is no evidence of misuse.

Should the delivered product not function correctly, arrive damaged or incomplete, we will arrange for replacement parts to be sent out as soon as possible, or send the item back to the manufacturer for repair on your behalf. In the event of a replacement product being unavailable, we’ll offer a full refund upon return. Any damaged parts must be sent back to us, we will cover your return postage when using a postage method of our choice.

If a package arrives on your doorstep and appears to be damaged do not sign for it, instead ask the courier to return the item to us and get in touch. Upon signing for a parcel many couriers deem that you have accepted the condition it arrived in – yeah, we know. In the rare event this does happen, we’ll do our utmost to resolve the situation on your behalf with the courier.

It is down to the buyer to ensure part numbers purchased are the correct fitment for their vehicle – we try to ensure all our product descriptions and images are as accurate as possible, but be aware that in some cases they may be generic and covering a similar product, or a version produced for another vehicle. If you have any doubts, please contact customer services and we’ll try to assist best we can.

The buyer has the right to return the products (except special/custom orders) within 14 days after delivery at their own cost. This only applies when the product is in its original state, complete with manufacturers packaging and inserts – it must be able to be sold as new again. Any goods which are considered perishable, and have a short life span are also not covered. Refunds given will be in full minus the original postage cost of sending the item to you where this is not a consumer right (please note: items listed free delivery still cost us to post out). We’re very reasonable on returns, and will always respect statutory rights.

All warranties and guaranties are provided entirely by the manufacturers and importers and are subject to their terms and conditions. Restyling SIA will deal direct with manufacturers and importers on your behalf but accepts no liability for any losses, costs damages, charges or expenses caused by any warranty claim. Customers are reminded to complete and return all warranty cards/documents upon receipt of goods where appropriate.

Please be aware that some warranty claim parts will sometimes have to be sent direct to the manufacturer by us for investigation, and this can take some time though we’ll always do our utmost to expedite the process. Please see our returns form, which includes the return address.

Early failure of parts due to incorrect fitment is not covered under our guarantee, we can’t cover customers for their own mistakes or that of a garage/shop contracted to undertake fitment on their behalf. Please follow provided instructions (which may be on the manufacturer’s website) if applicable, or ensure parts are fitted by a trained professional. We have had cases where products have been returned for a warranty claim, tested by a manufacturer, and deemed to be working fine – with installation or other dependant parts on the customer’s vehicle being the issue. In this instance we do ask for all postage costs incurred by us to be paid before returning the item to you. This stance is to motivate you as a customer to ensure you’ve exhausted all other potential reasons for the issues before beginning the warranty process.

Returns Policy

Under our Standard Returns Policy, you have 14 days to return a product to us providing it is unused and in a saleable condition and is returned with all packaging and parts, also if applicable sealed in it’s original package to avoid contamination of sensitive products. We require all returns to be notified to us by telephone or email. A refund or replacement will only be given once the product has been received at our premises and for this reason we advise that adequate postal insurance is obtained to cover any loss or damage in transit. All items which were sent out correctly will be subject to a 20% restocking fee but prior arrangement must be made and agreed. Restyling SIA reserves the right to send unwanted items back to you without refund, upon inspection, if it is deemed unsalable or to charge you for loss or damage in transit. We are unable to refund any postage costs on unwanted goods.

In respect of a product received faulty or damaged or an incorrect product delivered to you, please notify us by telephone or email within seven working days. We will then advise customers further in relation to product replacement, refunding and in respect of returning products to us. Restyling SIA shall not be liable if a product is damaged during fitment by you or a third party person or company. Products returned to us at our request will be examined in respect of any reported damage or fault within a reasonable period of time and the results notified to you. If a product is found to be faulty in accordance with the product’s guarantee or damaged, then a refund or replacement will be given. We will at our discretion refund any reasonable postage costs incurred in returning faulty, damaged or incorrectly delivered products if such products were returned at our request.

You can visit our site without disclosing personal information. We store only data without reference to individuals such as the name of your Internet Service Provider, the page from which you visit us or the name of the requested website. This data is used solely to improve our offer and do not allow any conclusion on you as a person.

For the processing of your order, and possible future warranty claims or users of your account we may need personal information from you, were required. A transfer of your data takes place only upon delivery to the shipping company responsible to the extent necessary to deliver the goods (name, address, telephone number to coordinate delivery dates).

For the settlement of payments your payment details will be passed to our bank. In the case of a financial purchase your data will be sent directly to our funding partners, the Swedbank were it will collected and processed accordingly.

A transfer of your data to third parties or other use is not for advertising purposes. With full implementation of the contract and full payment of your data for further use will be blocked unless you have expressly consented to the further use of your data.

Order data

We save the contract text and send them to you together with our terms after the completion of your order by e-mail. The terms and conditions can also be viewed here at any time. Your order and customer data, you can always see in your online account. Access to your personal account is possible only after entering your personal password.

You should keep your access information confidential and close the browser window when you have finished your communication with us – especially if you share the computer with others. We are not responsible for the abuse of passwords.

You always have a right to free information, correction, blocking or deletion of your stored data.

These conditions apply to your use of our Website and any products therein. By accessing this Website, you agree to be bound by them.

These terms & conditions shall be governed by and construed in accordance with EU Law. If any provision is deemed unlawful, void or unenforceable, then that provision shall be deemed severable and shall not affect the validity and enforceability of the remaining provisions.

You may not assign or sub-contract any of your rights or obligations under these Terms & Conditions to any third party unless we agree in writing. We may assign, transfer or sub-contract any of our rights or obligations under these Terms & Conditions to any third party at our discretion.

We reserve the right to amend these Terms & Conditions at any time to comply with law or to meet changing business requirements without notice to you.

Indemnity

You agree to be fully responsible for (and fully indemnify us against) all claims, liability, damages, losses, costs and expenses, including legal fees, suffered by us and arising out of any breach of the Conditions by you or any other liabilities arising out of your use of the Website, or products therein, or the use by any other person accessing the Website using your PC or internet access account, or the products therein.

Our Rights

We reserve the right to: modify or withdraw, temporarily or permanently, the Website (or any part thereof) with or without notice to you and you confirm that we shall not be liable to you or any third party for any modification to or withdrawal of the Website; and/or the products therein, and/or change these Conditions from time to time, and your continued use of the Website (or any part thereof) following such change shall be deemed to be your acceptance of such change. It is your responsibility to check regularly to determine whether the Conditions have been changed. If you do not agree to any change to the Conditions then you must immediately stop using the Website.

Liability

Restyling SIA shall not be liable for any damage or loss to products purchased from this website or to personal property resulting from the use of or incorrect fitment of products purchased from this website. Restyling SIA shall also not be liable for damage or loss to products or personal property resulting from incorrect products purchased. It is your responsibility to ensure that a product is suitable and fit for purpose and if necessary to seek guidance from a suitably qualified technician. Restyling SIA shall not be liable for any fitting costs including third party costs incurred by you on fitment of any product including any loss of costs incurred.

Incorrect installation can lead to failure which can cause an accident resulting in personal injury or death. For all other products purchased from this website, you must seek professional advice by a qualified technician if you are in any doubt as to how a product should be installed to ensure that it has been installed correctly. In that respect, you must instruct a qualified technician to install any product you are not qualified to install. Restyling SIA shall not be liable for any injury or death to persons incurred as a result of the use of or incorrect fitment of products purchased from this website.

Notwithstanding the above, our total liability (whether in contract, tort, negligence or on any other basis) to you, for any loss or damage shall be limited to the amount paid or payable for the relevant product you ordered from us.

Third Party Links

In an attempt to provide increased value to our Users, we may provide links to other websites or resources. You acknowledge and agree that we are not responsible for the availability of such external sites or resources, and do not endorse and are not responsible or liable, directly or indirectly, for the privacy practices or the content (including misrepresentative or defamatory content) of such websites, including (without limitation) any advertising, products or other materials or services on or available from such websites or resources, nor for any damage, loss or offence caused or alleged to be caused by, or in connection with, the use of or reliance on any such content, goods or services available on such external sites or resources.

Notices

You may send us notices under or in connection with these Conditions: by post to: Restyling SIA, G.Astras iela 8k1-65, Riga, Latvia. Proof of sending does not guarantee our receipt of your notice, you must ensure that you have received an acknowledgement from us, which will be sent within 5 working days of our receipt and should be retained by you.

Monitoring

We have the right, but not the obligation, to monitor any activity and content associated with the Website. We may investigate any reported violation of these Conditions or complaints and take any action that we deem appropriate (which may include, but is not limited to, issuing warnings, suspending, terminating or attaching conditions to your access and/or removing any materials from the Website).

Intellectual property and rights to use

You acknowledge and agree that all copyright, trademarks and all other intellectual property rights in all material or content supplied as part of the Website shall remain at all times vested in us or our licensors. You are permitted to use this material only as expressly authorised by us. The Website is Copyright of Restyling SIA. All rights reserved.

Severance

If any part of the Conditions shall be deemed unlawful, void or for any reason unenforceable, then that provision shall be deemed to be severable from these Conditions and shall not effect the validity and enforceability of any of the remaining provisions of the Conditions.

Limitation of liability while we will use reasonable endeavours to verify the accuracy of any information we place on our website rtecshop.com, we make no warranties, whether express or implied in relation to its accuracy.

Survival

Each provision of these Conditions shall be construed as separately applying and surviving even if for any reason one or other of those provisions is held to be inapplicable or unenforceable in any circumstances.

Waiver

Nothing shall be construed as a waiver by us of any preceding or succeeding breach of any provision.

Entire Agreement

These Conditions (as amended from time to time) contain the entire agreement between you and us relating to the subject matter covered and supersede any previous agreements, arrangements, undertakings or proposals, written or oral, between you and us in relation to such matters. No oral explanation or oral information given by either of us shall alter the interpretation of these Conditions. You confirm that, in agreeing to accept these Conditions, you have not relied on any representation save insofar as the same has expressly been made a representation in these Conditions and you agree that you shall have no remedy in respect of any misrepresentation which has not become a term of these Conditions save that your agreement contained in this Clause shall not apply in respect of any fraudulent misrepresentation whether or not such has become a term of these Conditions.

LAW

The Conditions will be exclusively governed by and construed in accordance with the laws of Latvian Republic whose Courts will have exclusive jurisdiction in any dispute, save that we have the right, at our sole discretion, to commence and pursue proceedings in alternative jurisdictions.

A contract of sale shall be deemed to exist between Restyling SIA and you when you receive a confirmation of order from us or an invoice. You must check that the order details, invoice and delivery address are correct and notify us immediately of any discrepancies. We advise that you print a copy of this confirmation for your own records.