FAQ

FAQ

Frequently-Asked Questions

On-line Shopping

Is it safe to use my credit card to order from your online store?

Our order process uses secure encryption technology to transmit your order and payment information from your browser to our Web site. Colorado Cherry Company does not ever see your credit card information – it is securely and privately transmitted for approval to our credit card processor. The entire order uses SSL encryption to ensure that your information is always transmitted securely when you are placing your order and making payment.

Ordering & Shipping

Do you ship your fresh baked goods?

Unfortunately, even though we live in the 21st Century, we still have not found a way to safely and cost-effectively ship our delicious pies and other baked goods so that they arrive with their goodness and freshness intact. We continue to evaluate ways to do this, but so far, we don’t have a method that works reliably and economically.

Do you ship internationally?

No – we only accept orders with delivery addresses within the United States at this time.

What if my shipment arrives damaged?

We make every effort to ensure that your order is packed in such a way that it arrives safely at your door. However, occasionally a shipment can be damaged in transit.

When you receive your shipment, you should carefully note the condition of the box or other shipping container(s). If damage is apparent you should refuse the delivery. If damage is found after you accept the delivery and open the package, contact the carrier immediately to file a claim.

You should also report the issue to us, and we will get in touch to resolve the issue to your complete satisfaction.

What if the items I receive are different from what I ordered?

If what you receive is different from what you ordered or if you are unsatisfied with your order in any way, please contact us immediately and we will work with you to resolve the issue to your complete satisfaction.

Wholesale

Can I sell Colorado Cherry Company products in my retail store?

Yes! Just fill out the inquiry form and we will contact you to discuss.

Event Hosting and Catering

Can I hold my event at one of your store locations?

We would love to host your event at one of our locations. Our Lyons store is located in beautiful Pinewood Springs, halfway between Lyons and Estes Park, surrounded by the mountains of the Front Range of the Rockies at 6500 feet.

Our Loveland Location is on the Big Thompson River in the rugged Big Thompson Canyon.