BIT – HP Inc., HPE service center

Since the year 1992 to 2002 Baltijas Infromācijas Tehnoloģijas has provided service as an authorized Compaq Computers Europe service partner. When Compaq Computers merged with Hewlett-Packard (HP) in the year 2002, BIT became an authorized HP service center. In year 2015 HP has split into two companies – Hewlett-Packard (HP Inc.) and Hewlett-Packard Enterprise (HPE). HP Inc. own and operate HP’s market leading printing and personal systems businesses, but includes HP’s best-in-class portfolio across its Enterprise Group, Enterprise Services, Software and Financial Services businesses. As authorized HP Inc. and HPE specialists we provide: warranty service, post warranty service, professional service and spare part distribution.

Business series equipment warranty

Baltijas Informācijas Tehnoloģijas, Ltd. as HP Inc. and HPE authorized service center has expanded its range of services – now we additionally provide:

This service includes equipment failures, damages, or the prevention and equipment into working condition. Our service center is certified according to experts, equipment, materials and service environment that provides qualitative and fast repairs of equipment, subject to HP Inc. and HPE requirements.
Duration of the guarantee, the cost of equipment is not suitable for diagnostics. The rule applies to errors that are related to the equipment hardware possible defects. On the software performance diagnostics can be applied to a separate charge.

Care Pack

When purchasing equipment, they are assembled by the manufacturer’s warranty. Standard warranty runs on possible technical failures, but, for example, are not covered by the user’s actions or inaction, as does the repair of spare parts availability at a particular period of time. In order to meet all customer expectations and needs, and to ensure business continuity, it would be advisable to extend the warranty terms and choose the most appropriate coverage for the customer’s wishes. For example, servers that run business-critical applications (such as accounting software, customer relationship systems, real-time web site, and the like.) We recommend the use of additional guarantees, which provides a higher reaction time problems or additional service, such as service engineers arrival customer premises already with replaceable parts. A similar suggestion would be when you choose the network equipment, data arrays and even PCs adequate safeguards and support services. The easiest way it can be done is to choose Care Pack products, where you can choose a variety of preferred warranty conditions:

Hardware Support next working day;

The main benefit – already in next day, we present the damaged parts and perform repairs.

Hardware technical support on the same day within 4 hours;

The main benefit – reaction to the damage within 4 hours (including at night).

Hardware fault recovery within 6 hours;

The main benefit – hardware defects are eliminated within 6 hours (this is recommended for business critical equipment).

The return of service;

The main benefit – warranty extension in addition to the desired period (usually one year).

The main benefit – in case of damage, if there is a need to change media, then it will not be returned to the manufacturer, but has the right to keep it (recommended for those who kept in the media extremely sensitive information).

Benefits of Care Pack:

– Decreased downtime;

– Acting as a guarantor of venture capital and the HP HPE Inc. purchase of products;

– A systematic and predictable support service;

– Fixed price, which is includes work and all necessary details;

– Direct access to information about products and solutions to particular problems;

– Possibility to choose the response or repair time commitments;

– An immediate and measurable results.

Service security package you can easily purchase and register, as well as they can buy HP Inc. and HPE products in order to expand and renew existing guarantees. To purchase a Care Pack, please contact our sales.