Product Questions:

What is the difference between a knob and a pull? A knob requires one fastener or screw and typically used for cabinet doors, while a pull requires two fasteners or screws and used for drawers.

What materials are used in your hardware?Our knobs and pulls are solid brass. The inserts are a combination of sweetgrass, pine needles and palm. Waxed or Heavy Duty Nylon thread may be used in the place of palm in pine needle or sweetgrass only, inserts.

What is the warranty for the Sweetgrass Touch Collection?We offer a 5-year limited warranty for manufacturer defects, including the finish. Handwoven inserts are also guaranteed from separation. Warranty is void if defect is due to misuse or lack of proper maintenance, or if you have made significant alterations to the product. These products are not intended for outdoor use.

What is the difference between a hollow knob or pull and a solid knob or pull? Does it matter?The Sweetgrass Touch Collection consists of solid knobs and pulls all using brass as the base metal. It feels heavy and rich. It won’t easily dent or crease. It’s harder to strip because there are threads down the whole depth of the product. A hollow knob or pull will be hollow inside or have a hollow back. It has less metal, so it’s less expensive to manufacture. Knobs and pulls made from solid brass will feel better in the users hand – a quality difference you can easily feel. They even sound better, strange as that may be, because they don’t have a hollow “tink” sound when hit with a ring or bracelet when being used.

Are oil rubbed bronze and satin nickel finish standard in look?There is no standard oil rubbed bronze or satin nickel finish. Oil rubbed bronze and satin nickel are manufactured using a process where the finish is applied over brass. Since the process varies for each manufacturer, our finish may vary from an existing knob finish, so take that into account if your mixing and matching ours with another.

Does the Sweetgrass Touch Collection have pulls with a 3-1/2" or 2-1/2" hole center?Our drawer pull is only available with a 3 3/16" hole centers at this time.

I’m replacing existing hardware and keeping my cabinets – will your products fit?Knobs are easy – it’s one hole. Pulls can get a bit more complicated because you need to match the center-to-center distance between the screw holes. Our dimension here is 3 3/16 inch or 82mm.

Does Sweetgrass Touch hardware need cleaning? No maintenance is required, however, when necessary, decorative hardware is best cleaned with warm water, mild soap and dried immediately with a soft cloth. Do not use harsh chemicals or cleaners. Since the sweetgrass, pine needles and palm used in the inserts are from the swamp and marsh areas of the Lowcountry, water will not hurt them. They should then be air dried. This is the only care they require. Note: Bright Brass finish which is non-lacquered will develop an aged and desirable patina over time. Finished knobs and pulls may also “soften” in texture, but not change color, with continued use. With proper care, all hardware should provide our customers with years of beauty.

Can I use different knobs and pulls in the same kitchen and have it look OK? Absolutely! You can elect to use your Sweetgrass Touch knob or drawer pull in a feature area like a kitchen desk or on special glass cabinets, setting them apart from the rest of your kitchen. Some customers have used our knobs in their butler pantry or even as pulls on a dresser.

What finish will look best with my cabinets?There is no wrong way of choosing, rather think of it as the jewelry of your kitchen and have fun with it!

Order Processing and Customer Service Questions:

What are the different ways that I can order from you?See the list of retailers above. In addition, our website was designed to allow easy ordering of our products.

ORDER ONLINE.We accept Visa and Master Card.

ORDER BY PHONEAll the products on www.coastaltouch.com can be ordered directly by calling 843-606-0788 during our normal business hours, Monday thru Friday, 9:00 a.m.-5:00 p.m. Eastern Time. All prices quoted are in US currency.

How long will it take to get my order?All of our Sweetgrass Touch Collection™includes handmade inserts which are sewn bi-weekly. Orders for up to 15 pieces will ship within two weeks; smaller orders may ship sooner. If there is a backorder on the items, you will be notified within two business days of placing your order via email and by telephone. Large orders for full kitchen or bath will take 4-6 weeks and should be ordered at the time you order your new cabinets.

I am nervous about giving my credit card information over the internet. Is it safe?We host our site through Squarespace, which is Level 1 PCI compliant and uses 128 bit SSL encryption to ensure credit card data is safe and secure. We have very advanced systems in place that protects you the consumer.

Will I get an email confirmation?We e-mail a confirmation of your order as soon as it is placed. Once the order has shipped out we will send another e-mail with a PDF file invoice to show the order has been billed to your credit card. Our e-mail confirmations are automatically generated from our Internet server, so please do not respond to these e-mails since they do not get back to us. If you do not see an e-mail confirmation from us, the e-mail has either gone into a junk mail or SPAM folder or the e-mail address was entered incorrectly on the order.

From where do you ship ?Our Sweetgrass Touch Collection™ products are handwoven, assembled and shipped from South Carolina, USA

Do you offer expedited shipping?Yes we do offer expedited shipping. Our regular shipping method is USPS Priority mail, but for an additional charge we can offer Next Day, 2 Day and 3 Day Select. Please let us know if you require expedited shipping when you place your order and we’ll quote an expedited rate.

Do you ship to Alaska?We can ship to Alaska, Hawaii, Puerto Rico and the US Virgin Islands via USPS Priority Mail.

I live in Canada. Can I pay for my order in Canadian dollars?All orders from Coastal Touch must be paid for with U.S. Dollars. We can ship to Canada using USPS International for an additional charge.

Can I return the hardware if I don't like it?Yes, we accept returns within 30 days. If an item is defective, we will replace the item at our cost. Please do not return anything without obtaining authorization. To return your unwanted products please contact us first. No packages will be accepted without an RGA # posted on the package. Any items returned without authorization will be refused.

How do I get a sample to look at in my kitchen?You can order as little as one knob. If you decide to then place a larger order, we’ll credit your initial shipping charge against the second larger order.

I am in the trade. Do you offer any special prices?Yes, we sell wholesale to the trade. Please fill out our wholesale application. We require proof of business prior to giving any wholesale information to anyone. Proof consists of a mailed copy of your companies' federal tax ID certificate or business license and company letterhead.

How can i be sure the screws are long enough for my cabinets?Cabinet knobs will come with a typical 1 inch and also a 1 3/4 inch machine screw that is adjustable and should not be an issue. With our pulls, we package 1" finish coordinated wood screws to accommodate standard 3/4" door fronts.

I have additional questions. Who can I talk to in order to learn more information? You can call Coastal Touch Service at 843-606-0788.

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