Customer Service Patient Care Representative

TorontoFull-timeSalary: $16.00 to $20.00 /hour

Customer Service Representative

TorontoFull-time

Apollo Cannabis Clinics are medical clinics offering its patients an accessible path to medical cannabis treatments, free from stigma. We offer effective treatments for many chronic health conditions such as pain, anxiety, sleep disorders, PTSD and more through an evidence-based approach to empower our patients to take control of their overall health. We have a team of experienced health care professionals dedicated to patient care and medical cannabis education. We are actively finding new and better ways to treat our patients’ illnesses with medical cannabis across Canada.

We are now looking to recruit Customer Service – Patient Care Representatives to provide customer service and administrative support for our clinics and patient programs.

This position will be full-time, primarily based at our North York Headquarters (240 Duncan Mill Rd, North York, ON) and our Midtown clinic at Yonge and Eglinton (2352 Yonge Street, 2ndFloor, Toronto, ON), working primarily Monday – Friday, with some weekend shifts as required (potentially one a month)

ROLE:Customer Service – Patient Care Representative

REPORTING DETAILS:

(Works within) Teams:Booking & Administration

Company Division:Clinic Operations

Reports to:Clinic Management

PURPOSE:The Customer Service/Patient Care Representative is responsible for administrative functions related to assisting patients with documents, appointments, and gathering patient information that will be used to determine what services are necessary. The Customer Service/Patient Care Representative demonstrates strong internal and external customer service skills and a high level of knowledge relating to organizational services and processes.

RESPONSIBILITIES:

Responsible for scheduling and coordinating appointments for patients into designated clinic days and Physician schedules

Work with the team to provide input on the day to day administrative duties that align with business strategies and goals

Responsible for answering all phone calls and email queries from patients, licensed producers, business partners and other parties promptly

Adhere to confidentiality policies with all data, including resident, employee and operations data

Adhere to quality assurance and compliance with all regulatory requirements

Adhere to dress code and personnel security regulations

Attend scheduled department staff meetings

Attend required in-service programs

Participate in continuing education activities

Assist in the orientation of new staff

Other duties as assigned

QUALIFICATIONS & SKILLS:

Proficient in English both written and oral required

Minimum 6 months’ work experience in customer service required

Diploma in Office Administration or related education

1 or more years of relevant work experience in healthcare administration preferred

Strong interpersonal skills and ability to foster a positive work environment

Experience with the use of clinical databases or EMR systems

Effective communication skills with individuals at all levels of the organization and with the public

Able to deal with people sensitively, tactfully, diplomatically, and professionally at all times

Computer literacy, including effective working skills of MS Word, Excel and e-mail required

Attention to detail in all areas of work

Good organizational, time management and prioritizing skills

Excellent internal and external customer service skills

Strong morals and ethics, along with a commitment to staff privacy

Professional appearance and manners

Strong analytical, cross-functional team and leadership skills

Ability to function in a fast-paced and rapidly changing environment with openness to new ideas and the flexibility to adapt positively to changes in direction, priorities, schedules, or responsibilities

Apollo is a growing organization in the exciting, fast-paced and evolving industry of medical cannabis. Working at Apollo provides our employees an atmosphere of ongoing professional advancement opportunities, learning, challenges and problem solving. Our teams consist of dedicated and empathetic professionals with a diverse set of perspectives, experiences and collaboration to maximize our collective impact. Joining our team at Apollo provides career benefits including:

Extensive Training

Professional Development and Learning Opportunities

Educational Workshops

Apollo is an equal opportunity employer and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.

We thank all applicants for their interest, however only those chosen for an interview will be contacted.