Good 'patient flow' is vital for our ED and hospital processes to work at their most efficient. We report daily on our 'flow problems', the news is full of tales of 'bed blockers' and 'delayed discharges'. How often do we stop and listen to the people that matter?

One of our very talented service managers, Billie Flynn, has listened and put our patient words into the following poem. Perhaps we all need to do a bit more listening...