Change Agents

You can take the woman out of hotel sales but you can't take hotel sales out of the woman. Kathy DeLand, director of meeting services for MassMutual Financial, was a hotelier before she jumped the fence to meeting planning. And she still sums up her working style with this old service axiom: “The answer is yes. What's the question?”
For Diana Ruddick, DeLand's biggest internal client, that attitude is key. “No matter how ridiculous the request, the meeting services staff takes it ...

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