Help Center

Order Issues

If it didn't ship a day or two after order, your item likely has to be made to order.

Production time is typically 3-5 business days for out-of-stock inventory. This includes all mugs, posters, bags, phone cases, and wall art. This also includes coasters if they're out-of-stock.

Holiday orders can get backlogged, and later in the season production time can get up to 7-10 business days. We maintain a stock of extra coasters before the holiday to try to stay ahead of orders. However, it is sometimes difficult forecasting which teams will be in high demand. As a small business, we appreciate your patience as we rush to get your order in before the holidays. Orders that are late will get upgraded to Priority Shipping.

After you placed your order, you should have received an email with a tracking number. Read below to see where this number might be.

Our site: If you ordered on this site, please check your email. If you created an account, you can sign in to check your order status.

Partner channels: If you ordered through one of our other channels (Etsy, Amazon, eBay, etc.), please check your order there. If you do not see a tracking number, it may not have shipped yet. If you just aren't sure where to look, please do a quick google search (for instance, "Etsy tracking number")

Our production lead-times are estimates, and especially towards major holidays we can get backlogged. If dates are slipping, I can assure you we're working absurd hours trying to keep up. Orders that are late will also get upgraded to Priority Mail shipping which should make up for any production delays.

Please check your expected delivery date on your order. We will try to fulfill more orders than current estimates. We will fulfill orders in the order they came in, and cannot bump yours up the queue.

If your order will arrive after the intended gift date, we recommend printing the associated product page off of our website as a stand-in. In the past, customers who have done this have told us how excited the play descriptions and product photos get the recipients.

We will of course replace any damaged products and prioritize your replacement in our production. Please submit an inquiry on our Contact Uspage. We will ask you for a photo of the product in our follow-up.

Chipped coasters: Edge chipping is expected during coaster shipping and is why we inset the designs. Corners are also often not squared, off. However, if the edge chipping infringes on the play design, we'll definitely replace the broken coaster. Please submit a request on our Coaster Replacement page. We will ask for a photo in the follow-up.

If the product seems to have an issue -- for instance, too faint coaster etching -- please submit a request on our Contact Us page. We will ask for a photo in the follow-up and if the coasters do not meet our standard of quality we will absolutely send out a replacement.

If we messed up the order, we'll give you a full refund and likely send you return label if the product is still in restockable condition.

If you'd like a refund because you no longer want the product, then we just ask that you return it in like-new condition and notify us that you are returning. However, we can only do this for coasters as they're the only product we maintain end-product inventory for.

Shipping

Generally, no. We send most of our inventory to fulfillment centers that start processing orders immediately. For some of the products we work with printing partners, and they also start processing these pretty soon after the order comes in. Even if your order says "Not shipped," it may be too late to update.

However, you are welcome to ask. Please contact us through the contact form.

Generally, no. We send most of our inventory to
fulfillment centers that start processing orders immediately. For some
of the products we work with printing partners, and they also start
processing these pretty soon after the order comes in. Even if your
order says "Not shipped," it may be too late to update. if already being processed.

However, you are welcome to ask. Please contact us through the contact form.

No, sorry. Most of our products are fulfilled by fulfillment centers where we send our inventory or by print partners. Neither offer this service currently. We're looking into options to implement this.