FAQs

How do I return a product?

Returns in new condition are gladly accepted within 60 days of purchase for exchange or refund.

If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. Ship your return to us and we'll notify you via e-mail of your refund once we've received and processed the returned item.

If you did not create an account, you can still ship your return to us. Include your packing slip or email confirmation in your return package and tell us whether you want an exchange or refund. We'll notify you via e-mail of your refund once we've received and processed the returned item.

Where do I send the Return or Exchange?

Solartex Sun Gear 10608 Purcell Rd. Glen Allen, VA 23060

How should I ship the Return or Exchange?

You may send returns/exchanges by your choice of shipping method.

How quickly will you process my refund?

Your exchange or refund will be processed within 3 to 5 business upon receipt of your returned item. We'll notify you via e-mail of your refund once we've received and processed the returned item. Your bank/credit card company’s policies determine how quickly you will see your refund in your account.

Do you offer free shipping for an exchange?

If you wish to exchange an item for another item of equal or greater value, please note that in your return package, and we will send the replacement item to you via our FREE standard shipping method.

When will I receive my exchange?

As soon as we receive your returned items at our center, we will begin the exchange process. Please allow 5 business days for your return shipment to arrive at our center once you ship it and another 5 business days for the exchange to arrive to you.

If you need your exchange more quickly, contact us at 1-877-476-5789 or email us at info@solartex.com and we can arrange to ship it immediately, before we receive your item.

What if my item has a defect?

In the rare event that you experience a defect in any of our items, or you are dissatisfied for any other reason, please contact us to discuss an exchange or refund. Call 1-877-476-5789 or email at info@solartex.com and we will be glad to arrange an exchange or refund.