Description of Occupational Work

This class series uses four levels of work in the Health and Human Services occupational group, Human Services occupational series. This class series describes employment placement services for both job seekers and employers. Employment placement services include core services, intensive services, training services and supportive services. Core services include activities such as orientation of job seekers to levels of services available, conducting a job search, placement assistance, career counseling and assessment of job seeker skill levels. Intensive services include comprehensive assessments, individual or group career counseling, job development and referral, formulating employment plans, and assisting eligible job seekers in receiving education and training. Training services include working with job seekers in obtaining occupational skills training, OJT, entrepreneurial training, job readiness training and adult education and literacy. Supportive services include but are not limited to transportation, child care, dependent care, housing, and needs-related payments necessary to enable an individual to participate in employment and training.

Note: This career ladder series incorporates Employment Services Specialist I, II and III; specifically, depending upon agency needs, positions can be classified up to the III level (highest level in the career ladder). The Employment Services Specialist I is to provide entry for hiring new employees into the class series but does not preclude hiring new employees at the higher levels. To implement the career ladder, current employees are assigned to the level for which they meet minimum qualifications and promotional standards for those levels assigned to an agency. Employees may advance through the career ladder in accordance with promotional standards applicable to the employing agency. The promotional standards, part of a selection document under separate cover, set forth the criteria that define and describe the complexity of work required for advancement through the career ladder.

The Employment Services Supervisor, although not part of the career ladder, provides competitive opportunity for movement of employees.

Essential Functions

Essential functions are fundamental, core functions common to all positions in the class series and are not intended to be an exhaustive list of all job duties for any one position in the class. Since class specifications are descriptive and not restrictive, incumbents can complete job duties of similar kind not specifically listed here.

Conducts individual and group intake sessions to orient job seekers and employers to the services available and instructs and coaches job seekers/employers on using resources/equipment available.

Conducts individual or group assessments to determine level of service needs.

Levels of Work

The Employment Services Specialist I is the first level in this series.

Conducts orientation for job seekers to levels of services available and conducts workshops on topics such as successful interviewing.

Provides assessment of job seeker skill levels, placement assistance, and career counseling. Makes critical assessments for intensive service eligibility or referral to other community based organizations.

Manages a limited number of less complex cases.

Attends training programs and receives on the job training.

Employment Services Specialist II

The Employment Services Specialist II is the full performance level providing the full range of employment services.

Performs special program activities developed by the Workforce Investment Board.

Employment Services Supervisor

This is the first line supervisory level.

Supervision is exercised over at least two or more merit, full time positions (per the Merit Rules), one of which must be in the Employment Services Specialist series. The elements of supervision including planning, assigning, reviewing, evaluating, coaching, training and recommending hire, fire and discipline. Supervision must include responsibility, as needed, for providing documentation to support recommended corrective and disciplinary actions, signing performance plans and appraisals and resolving informal grievances.

Assigns caseloads to staff based upon complexity of cases.

Monitors program operations against office/division goals and objectives; makes recommendations to correct deficiencies and/or improve service delivery and action plans; ensures compliance with established policies, procedures, rules and regulations.

Assists the area manager in developing an annual plan of service.

Knowledge, Skills and Abilities

The intent of the listed knowledge, skills and abilities is to give a general indication of the core requirements for all positions in the class series; therefore, the knowledge, skills and abilities listed are not exhaustive or necessarily inclusive of the requirements of every position in the class.

Knowledge of the laws, rules, regulations and procedures that govern employment and training activities.

Knowledge of job duties, titles, requirements of various occupations.

Knowledge of community based organization and social service agencies.

Ability to plan, assign, review and evaluate the work of subordinate staff.

Ability to provide training to staff.

Job Requirements

JOB REQUIREMENTS for Employment Services Supervisor Applicants must have education, training and/or experience demonstrating competence in each of the following areas:

Three years experience in career counseling which includes assisting hard to serve job seekers to develop realistic and achievabe employment goals; interviewing to obtain facts and explore issues; identifying obstacles or barriers to employment and jointly formulating employability development plans directed at employment outcomes.

Three years experience in case management which includes assessing, planning, developing, implementing, monitoring, and evaluating options and services to meet an individuals human service needs.

Two years experience in presenting training courses using a variety of training methods such as lecture, structured exercises, role play or group discussion as well as the use of training materials such as overheads, PowerPoint, handouts or videos.

Six months experience in interpreting the rules, regulations, policies and standards of EEO/AA to ensure compliance with program goals and objectives.

One year experience in narrative report writing.

One year experience in using standard computer software programs for word processing, spreadsheets or databases.

Knowledge of staff supervision acquired through course work, academic training, training provided through an employer, or performing as a lead worker overseeing the work of others; OR supervising staff which may include planning, assigning, reviewing, and evaluating the work of others; OR supervising through subordinate supervisors a group of professional, technical, and clerical employees.

CLASS:MDDB01

EST:7/1/2000

REV:

FORMERLY JOB CLASS:79301

CLASS:MDDB02

EST:7/1/2000

REV:

FORMERLY JOB CLASS:79302

CLASS:MDDB03

EST:7/1/2000

REV:

FORMERLY JOB CLASS:79303

CLASS:MDDB04

EST:7/1/2000

REV:

FORMERLY JOB CLASS:79304

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