I purchased a phone at one of your stores in Kansas city,MO on **rd street in the Landi...

GetHuman-floydwi's customer service issue with Metro PCS from June 2018

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I purchased a phone at one of your stores in Kansas city,MO on **rd street in the Landing Mall and when I went to get it turned on at my carrier the phone was locked by T-Mobile because it was someone else's phone who hadn't paid the bill. This is fraud and this phone should never have been sold to me. When I went to return it they said that they do not do returns and to give the the phone they can get it unlocked. I no longer need this phone and now I'm out of $*** for a phone that is locked. Please contact me by email at Floyd.Wiggins@ umb.com or by phone at ***.***.****. Thank you for your attention to this urgent matter.

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