Rating

9Overall

9
Applicability

9
Innovation

8
Style

Recommendation

This book is essentially a collection of practical checklists interspersed with quotations and anecdotes. It certainly meets its objective of collecting everything you need to know about managing a professional service firm’s practice group. Patrick McKenna and David H. Maister present the nuts and bolts in a straightforward format. If you feel like you could use some help to do a better job of leading your group of highly trained individuals, if you’ve just been promoted to the ranks of management and want some guidance or, worse, if you feel like you are herding cats - in Maister’s phrase - instead of leading a committed team of professional people, getAbstract.com is pleased to recommend this complete toolbox to you.

In this summary, you will learn

How to lead a group of professionals

How to predict and direct individual and group behavior

Summary

Team Building Are you responsible for leading a group? Perhaps this is your first management role, your first shot at being responsible for others. Now you must motivate, encourage, influence and assist. Managers handle many different kinds of groups, from committees to teams to loose ...

About the Authors

Patrick J. McKenna is an expert on managing professional service firms, a partner in Canada-based Edge International and the author of two Canadian Top 10 management bestsellers: Beyond Knowing and Herding Cats. David H. Maister is the author of Managing the Professional Service Firm, True Professionalism and Practice What You Preach and co-author of The Trusted Advisor.