Buy safely and collect in our shop

Order and come to collect as soon as you receive the email that your purchase is ready for collection. You can pay directly in the shop for cash or credit card, if you prefer you can anticipate the payment by bank transfer. We remind you that you will always have to wait for the email confirming the goods ready for collection.

You can also send your own courier, but in this case your order must be paid in advance.

Time to process orders

All our orders with courier DHL and GLS leave every day at 12:00 Italian time. They will have to go there by 10:00 am to be processed the same day. All orders received after 10:00 will be shipped the following day.

PostNL courier orders are processed 2 days a week: Tuesday and Friday.

General warranty: All products are covered by a 2-year conventional warranty for conformity defects/ P>

Damage caused by misuse is not guaranteed.

Parts subject to wear are not guaranteed, if the damage is attributable to normal use.

To use the warranty, the customer must keep the invoice that will be received together with the product purchased.

The exercise of the Guarantee provides for the request for assistance to authorized service centers in the area; in any case it is advisable to follow the procedures illustrated in the documentation included in the product packaging.

The replacements in case of DOA (product not working on delivery) occur only if expressly provided by the manufacturer. The timing of replacement or possible repair of the product depends exclusively on the policies of the manufacturer.

In the event that, for any reason, it is not able to return a failed product to the customer, Eliggi Umberto's Tutto Moto company can proceed at its own discretion to refund the amount paid, taking into account the use of the product or replacing it with a product of equal or greater characteristics/ P>

The repair or replacement time of the product depends exclusively on the manufacturer's policies and no damage can be requested from the manufacturer for eveany delays in carrying out repairs or replacements.

For any clarification about the operation of the product or the exercise of the guarantee our staff is at your disposal.

Customer service hours: Monday to Friday from 10.00 to 12.00 Tel.06 / 9854933

All Moto by Eliggi Umberto will activate the shipping procedures as quickly as possible and in any case within 48 hours from the confirmation of the completion of the purchase procedure (ie the time of order invoicing). All costs of delivery of the products are charged to the customer at the cost indicated at the time of completion of the order. Deliveries are normally made by Corriere, DHL,GLS,AllMoto by Eliggi Umberto reserves the right to deliver the products ordered by a different courier to those mentioned. The terms of delivery indicated in the sheet of each product must be considered non-binding for Tutto Moto by Eliggi Umberto, which can subsequently confirm or modify them according to their actual needs. Delivery times are approximate. The shipment could take up to 30 days to complete. Any delays in deliveries do not entitle the customer to refuse delivery of the Products, nor to claim compensation for indemnity of any kind. All Moto Eliggi Umberto undertakes to ship anyway within thirty days of acceptance of the order, beyond that period All Moto Eliggi Umberto informs the consumer, according to Article 4, paragraph 1 of the DL 22-05-1999 N. 185, and provides for the reimbursement of sums already received, unless otherwise explicit agreements. We do not accept claims after 7 days from delivery.

At the time of home delivery or storage, the customer is required to check:

that the number of packages delivered corresponds to that indicated in the accompanying document

the correspondence between the identity and the quality of the products, possibly indicated on the packaging, with what indicated in the order placed, (subject to partial delivery notice)

that the packaging is intact, not damaged or wet or otherwise altered

The invoice or receipt, contained in the envelope applied outside or inside one of the packages, must be detached and stored. The non-correspondence of the number of packages or indications, as well as the loss or any damage, must be immediately challenged to the carrier, the goods if withdrawn must be withdrawn "with reserve"./ Strong>

If the package is damaged or tampered with, please notify the courier and sign it with reserve.

For a quick and safe contact, we recommend that our customers use Whatsapp

Contact us with Whatsapp and fast and free. We have two numbers dedicated, one for requests for information or assistance for spare parts for motorcycles / scooters. Another for requests for information and assistance for the intercom devices for motorcycles and spare parts.

Smartphone: you do not need to memorize our phone number, just click on the green banners of Whatsapp and you can automatically insert your message from your phone.

Computer: just click on the Whatsapp banner and it will open the image to be scanned with your smartphone: Whatsapp, settings, Whatsapp WEB, and you can directly write the message.