Animal rescuers need direction

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In Tuesday’s Red Line was a comment regarding starving horses and one that was deceased. I checked with our officer in the area and they did not have a current case working on Avenue 13. Of course Avenue 13 is a long stretch of road and it might be referenced as a cross street with the actual location off that road.

My response to that Red Line comment: Madera County Animal Services responds to thousands of calls each year throughout the county.

We rely on our local residents to provide us with information when they see an animal in need of assistance. It is very important that the information provided is as complete and clear as possible. It is also important that we have the address or closest address possible, details of the color of the house or fence, or other landmarks that can help us determine the location and respond in a timely manner. It is very helpful to have a detailed description of the animal(s) provided, especially if we are looking for one animal that is with several others.

We encourage our caring residents to call us at 675-7891, call 311, or submit the service request on line. The operators who respond to the requests will assist our callers and get the details needed to properly address the situation. This open communication will help to resolve problems, keep our community safer, and provide services to our animal population as quickly as possible.

Thanks to everyone who helps our animals and our community. Together, we will make Madera a great place to live.