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“Ask for room in "main" building- not needing two elevators to access.” (Flaze)

Feb 25, 2015

“Stay in the Pinnacle Wing if you want convenience and a short walk to the ski slopes. You are so close to the slopes that if you have a slopeside room and are a light sleeper, you may be disturbed by Snowcats at 3am.” (JenDinVA)

Feb 5, 2015

“Can pay to have slope side view and more centrally located room” (Willpentz)

Jan 27, 2015

“Higher floors certainly offer a better view.” (passportnecessary)

Jan 26, 2015

“If I gave you this tip then I'd have a harder time getting the right room.” (lindalucc)

Jan 19, 2015

“Don't get a room above the restaurant as there are services on the roof that run all night” (MAKD001)

Jan 16, 2015

“A pinnacle slope side room is pretty nice!” (CindyC399)

Jan 16, 2015

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Great service! Very accommodating! Great location! Awesome off season rates! Fabulous food! The only complaint I have is I wish I could've stayed longer! Close to hiking trails. Our room had a small balcony with a great view of the mountains and village below. Will definitely stay here again!

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Elisabeth J, General Manager at The Westin Snowmass Resort, responded to this review

Dear Tiff05
Thanks for taking the time to share your fabulous feedback on your recent stay with us. It’s great to know that you enjoyed every aspect of your stay – except that it was too short, of course! We look forward to welcoming you back for a much longer stay next time!
Best,
Elisabeth James, General Manager
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To Start I have stayed in Snowmass and Aspen a few times summer and winter (my daughter works out their)and we visit every three months or so, I have stayed at Viceroy , Capital Peaks, Stonebridge Inn, and Tamarack, Limelight, Hyatt. The first room we had was so small it should just be quoted as (a single persons room) .I...
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Elisabeth J, General Manager at The Westin Snowmass Resort, responded to this review

Dear janetR
Thank you for taking the time to share your feedback regarding your recent stay with us. I am pleased that we were able to address your concerns regarding the size of your room with reassignment to a one bedroom suite but disappointed that you did not find enough counter storage for your personal items and that you did...
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After sending a letter to the manager after our stay in March, and not having a response by June, I thought it important to post a complaint here. How on earth did this property get a 4-star rating other than it's location?
The temperature in oru room could not be regulated. The banging pipes sounded in the middle of our...
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Elisabeth J, General Manager at The Westin Snowmass Resort, responded to this review

Dear JenniferM
First let me apologize that you did not receive an immediate response to your original letter sent after your stay with us in March. I joined the hotel in June and this is the first I have heard of your concerns; unfortunately I have been unable to locate your original correspondence in our files. Thank you for taking...
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This was our first visit to Aspen/Snowmass area. From the moment we stepped out of our car Westin employees greeted us with polite smiles and generous helping hands. Rebecca at the front desk was welcoming and very helpful, as was Nick as he assisted us to our room.
High points:
Great staff
Delicious restaurant
Convenient location
Nice 'Green' voucher $5...
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Hayden81615, admin assistant at The Westin Snowmass Resort, responded to this review

Thank you for sharing your experience with us on TripAdvisor. This is exactly what we all want to hear: That you received "excellent customer service" throughout your stay at The Westin Snowmass Resort. Our associates greatly appreciate the special shout-outs, and I will be sure to pass on the praise to Rebecca and Nick. We hope to welcome you back...
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Candice, Peter, and Cory were wonderful. Beautiful views here in the summertime and the stuff was so friendly and helpful. Amenities were great. Such a relaxing place. Might be the nicest westin I've stayed at. Highly recommend. I will certainly be back

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Hayden81615, admin assistant at The Westin Snowmass Resort, responded to this review

Thank you for posting this great review on TripAdvisor. We're so glad to hear that you would highly recommend The Westin Snowmass, and we look forward to welcoming you back again soon.
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We just got back from Snowmass area for the weekend. We arrived Friday and the valet gentleman was friendly and extremely helpful. The layout of the hotel is odd and doesn't flow well however it's built on the side of a mountain and all of the layout of the village is a maze. That night after returning from dinner we...
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Hayden81615, admin assistant at The Westin Snowmass Resort, responded to this review

Thank you for taking the time to write such a detailed review on TripAdvisor. We're so pleased to hear that Rebecca provided you with service that exceeded your expectations. That is our goal with all of our guests, and we will certainly pass on the kudos to Rebecca. I do apologize that there were other aspects of your stay that...
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We spent a few days in Snowmass for the Ragnar Trail Relay and stayed at the Westin. The location was great with the mall just out the door giving us lots of options without leaving. We also frequented the lobby bar - amazing pizza! The staff was friendly and helpful. Thank you especially to Erin and Wendy who helped coordinate...
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Hayden81615, admin assistant at The Westin Snowmass Resort, responded to this review

Thank you for sharing this great review on TripAdvisor. We're so glad to hear you had such a fun time here in Snowmass for the Ragnar Relay. We appreciate your loyalty and look forward to your next visit.
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While the Westin only renovated a long-existing slope side hotel, it is so much more inviting now and the location has always been ideal for people who love skiing the incredibly varied and huge terrain of Snowmass and don't care about being in Aspen every evening. The rooms are clean and fine (though I would request one close to the...
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Hayden81615, admin assistant at The Westin Snowmass Resort, responded to this review

Thank you for sharing your experience on TripAdvisor. We're so glad to hear that you enjoyed your stay at The Westin Snowmass Resort. I'm sorry to hear that you did not enjoy the food at the lobby bar. We value all feedback, both positive and negative, as it helps us improve the experience for all of our guests. We hope...
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We spent another spring break at Snowmass Westin – another great experience! It is a nice ski-in/ski-out resort with ski valley. Good service. Kids loved to go to the pool with hot tub after a day of skiing. The ski school was down a gondola ride and you could also ski down. No problem signing in, they always have enough...
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Hayden81615, admin assistant at The Westin Snowmass Resort, responded to this review

We're so glad to hear that you had another great family vacation here at The Westin Snowmass Resort. We appreciate you taking the time to write a review, and we look forward to welcoming you and your family back for many more ski vacations.
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Gotta love the setting and location on the slopeside. The food in the restaurantsrs is pricey but you are close to the mall for other dining options. Hotel is very clean and has free newspapers. Staff is great.

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Hayden81615, admin assistant at The Westin Snowmass Resort, responded to this review

Thank you for taking the time to post a Tripadvisor review after your stay at The Westin Snowmass Resort. We're so pleased to hear that you loved the location right on the slopes, and we hope to welcome you back again soon.
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Located in the center of Snowmass Village, the Westin Snowmass Resort offers guests ski-in/ski-out access to Snowmass Mountain, which has more trails than any other mountain in the country....more less

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Here's what travelers have asked, with answers from The Westin Snowmass Resort staff and other travelers.

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