Every effort is undertaken to make sure that you get the
product you expect. But on occasions things go wrong. So if you receive the
incorrect item other than the one you ordered we want to correct the issue.

Internet Orders

When placing internet orders we will dispatch the items
ordered, should these items not be available we will advise you of an
alternative by phone, email or text and if agreed this will be dispatched and
your order will presumed completed.

Faulty or Damaged
Goods

Should your item arrive damaged or faulty when you receive
them, we will replace the item once returned. It should be returned in the original
packaging and in the original state received. All returns should notified by
phone, email within 24 hours of receiving them and returned within 7 days. Once
received it will be accessed and a replacement will be sent.

Cakes

Cakes will not be subject to refunds or replacements. We cannot
be held responsibility for cakes that are damaged once they have left the
premises.

Cake Discrepancies

All cakes are inspected upon collection and discrepancies should
be pointed out at this stage and we will do everything possible to correct the
issue, after this we accept no responsibility once they have left the shop.

Personalised Details

Messages, flavours and dates required are the sole
responsibility of the customer and any errors should be reported prior to
collection. Spellings of names, and personalised messages to be written on cake
will also be the responsibility of the customer and the company will accept no
responsibility.

Cake Delivery

When we deliver cakes we deliver them as agreed in your
order. Should any of the details be incorrect, we will need to be notified immediately
or at least within 24 hours either by phone, email or text, we will correct
these in a timely manner.

Once cakes have been delivered to the destination, The Cake
Creator accepts no responsibility from thereon. Photos are taken in the case of
wedding cakes and visual signoff is agreed between the hotel and staff member of
The Cake Creator, by where the company is no longer responsible for the cake.**

**All orders are subject to our company terms and conditions**.

Cancellations

All deposits are non-refundable and are subject to our
Company Terms & Conditions.

Should you cancel your order, all monies paid shall be
forfeit by the customer and the company shall be entitled to seek compensation
for outstanding monies if they choose.

If cakes are cancelled for bereavement or due to a serious circumstances, the company will deduct 50% of the paid monies against the invoice, as the deposit and the remaining balance will be issued as a credit note, as long as the invoice has been paid in total. (Credit notes are not transferable, but the company may use its discretion upon request.)

The company has a no refund policy, full details are detailed in the terms and conditions, available upon request or can be viewed online under the terms and conditions link on our homepage.

Edible Products

No refund or returns will be acceptable on food products, unless faulty and must be accompanied by a valid receipt.

International order

Orders taken over the internet for international orders will
not be eligible for refunds or replacements unless faulty or damaged or insured goods have been requested. Faults must be reported within 24 hours of being received.

Proof of Purchase & Payment

Refunds will only be made to the original payment method on selected faulty items. And with a valid receipt. Should no receipt or original payment method be available then a credit note will offered.

Returns

All products should be returned within 7 days from purchase date for a replacement if faulty or damaged.