Knowledge Management introduction

I'm newly assigned to a position within the IT department that must ensure proper use and documentation of support information for distributed systems in a 24x7 environment=2E I need training and information on knowledge management and how to best ensure this information is being utilized fully for the betterment of the organization and the employees who must access it=2E What type of conferences or training seminars are available for this?

Hi,
Great organisation to turn to is APQC (www.apqc.org) they are a non-profit
research organisation who have done loads on KM. You'll find a lot of free
info on their site. I have referenced them so many times in my consulting
work! Rgds, Monika

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