In short, Google allowed business owners to reply to reviews within their Google Place pages. But it didn't work for all and the issue was supposedly resolved at least once, but was not. Around three months later, Google finally told us in a Google Places Help thread that it was resolved, once again.

Stephan from Google said:

We've rolled out an update today that should resolve this issue for users that were having technical issues posting owner responses. Responses that did not show up on your listings after posting should have been restored.

If you are still experiencing issues with this feature please be sure of the following: