Measure what matters most, when it matters most

Expertise, solutions and technology to serve all types of health care organizations

Turn data into actionable intelligence

Welcome to ServiceTrac

For 20 years, ServiceTrac, a division of PracticeMax, has been a leader in providing tools and resources to help healthcare companies increase occupancy through reducing turnover and increasing referrals. Having conducted hundreds of thousands of surveys over the years, we know healthcare like no one else.

Expertise, processes and careful monitoring to protect your practice

"Holiday serves more than 30,000 residents every day in more than 300 locations. Keeping tuned into their satisfaction and the various drivers prompting them to remain our customers is of critical importance. ServicTrac built a customized survey experience for Holiday and deployed it to all our communities – they managed everything from start to finish over a three month time frame. What’s more, the analysis and insights they offered has enabled our executive team to draw a strategic roadmap to improve service consistency, quality and value to the benefit of our residents. I would recommend ServiceTrac to any company trying to make an impact on their business."

Kai Hsiao | President & CEO | Holiday Retirement

"For the past three years we have engaged ServiceTrac to develop, manage and analyze our resident, family and team member satisfaction surveys. We have found ServiceTrac’s system to be the most efficient and the easiest to use. ServiceTrac has given us a great team each year. They become part of our team and are invested in making each survey run smoothly and efficiently. Where we have new team members due to growth or current members wanting a refresher ServiceTrac provides valuable training seminars for setup, process and follow up."

"Genesis HealthCare uses ServiceTrac for all its direct customer satisfaction research – for skilled nursing, assisted living and independent living. ServiceTrac is a leader in incorporating the CoreQ satisfaction questions, an AHCA Quality Initiative, for all SNF and AL survey types. Incorporating new analytic platforms allows users to ask and answer questions with ease and send any graphical display to a pdf for printing. Genesis HealthCare takes this option to full advantage by sharing physician, hospital, payor and ACO information to use in analysis of results.
ServiceTrac has been very attentive to our Company’s needs – both in terms of survey content and report displays, and also in adapting effectively to our decentralized organizational structure. Their design team has quickly and effectively integrated feedback to produce a highly user-friendly web-based reporting system. The team has responded quickly to requests for data in a variety of formats and has developed some innovative solutions to help both Center staff and Regional Managers ask and answer important questions about our customers’ experiences. ServiceTrac has helped our Company elevate the importance of customer feedback and make it relevant everyday, not just during a report period.
Genesis HealthCare values the partnership with ServiceTrac as it builds a robust platform to collect data and deliver knowledge about our long-term care customers’ experiences."