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I was just listening to your computer advice on 2UE’s Trevor Long show and was wondering if you can help with this problem. I need to download Adobe Flashplayer to read ecards etc but am unable to do so as message comes up saying – You already have Google Chrome installed. I’m unable to view some content with Google Chrome. Can you tell me how to install Flashplayer?

The problem is that Adobe tries to install Google Chrome as part of its setup process, as you’ll see from some of the comments on the Adobe site this is not popular with users.

You can over come this by running carefully through the Adobe install wizard and when you encounter the box asking if you want to install Google Chrome, take the tick off the box.

It shouldn’t be necessary to install Flash in Chrome as the program is built into the browser, so it may be worth making sure which plug-in you have running. Google have instructions on how to find and disable chrome plug ins.

Google have changed their search settings and now I don’t see most Australian pages. How do I fix this problem?

Google’s latest changes have altered the default way the search function works and most people are finding they are getting international results rather than country specific results.

To fix this, run a Google search and when the results appear, click search tools in the bar above the results as shown below and then click The web, which will change the country settings to show pages from your own country.

If you want this change to stick, you may have to log onto Google and make the change before you make your changes.

I’ve upgraded my computer to Windows 8 and now when the system starts I’m getting a blue screen with the message “System thread exception not handled”. Can I fix this or should I go back to Windows 7?

The system thread exception not handled error in Windows is almost always because of a device driver playing games. In this case something in your computer has software that is not compatible with Windows 8 so it needs to be updated.

Fixing it depends upon whether your can upgrade the driver to a version that works with Windows 8. Of course you first have to figure out what is causing the problem.

In the first instance, try starting the computer with all peripherals unplugged – no external drives, printers, scanners or cameras – of course you’ll still need a keyboard and mouse plugged in.

Should the system still have a Blue Screen Of Death, or BSOD, then you’ll need to start the computer in Safe Mode, if start in safe mode hasn’t been enabled on your version of Windows 8 you’ll have to call a support person or go back to Windows 7.

Once in Safe Mode, you’ll need to navigate to Device Manager through the Settings link on the Charms bar (swipe the right hand side of the screen or move your mouse over to right of the screen). From there you’ll be able to track to Hardware and Sound and then Device Manager.

When you’re in device manager, delete and item with an exclamation mark, for the video change the display adapter settings to Microsoft Basic Display adapter.

Restart your computer and see what still works. You’ll almost certainly be prompted to re-install several drivers and you may need a computer with an Internet connection to download the required software.

When looking for Windows 8 drivers you’ll find many vendors won’t have released them yet. In which case the latest Windows 7 drivers should do the job.

In some cases the System thread exception not handled might require a BIOS update from the computer manufacturer, you should contact them before doing this.

Overall Windows 8 is a very good and stable operating system however upgrading any computer can be fraught with risks and frustrations. Generally if your computer is working fine on Windows 7 then leave it alone.

At the time of log in my Hotmail account one message prompting me that “Someone may have used your account to send out a lot of junk messages (or something else that violates the Windows Live Terms of Service). We’re here to help you get your account back”. What do you need to do?

We’ll walk you through a few steps to verify that you own the account, then have you change your password in case someone else has been accessing your account. It should only take a few minutes and then you’ll be unblocked and on your way. Then I follow the first step and it shows that they have send a code to my yahoo id but there is no such code received in my yahoo id. How can i get access to my hotmail account now ?

If that has happened, Microsoft do have a step in their wizard for a follow up, but many people find they wait a long time for assistance.

The best thing to do if you can’t get any email or text message reset details is to write off the Hotmail account and set up a new one, either with Live.com – the successor to Hotmail – or with GMail or Yahoo! Mail.

When you do set up a new account, make sure you let everyone know your account has been changed and they should disregard any messages from that account. You may also want to change the passwords on any other services where you’ve used the same login details.

How Do I Know I’m infected?

How can I fix the problem?

The easiest fix is with the Microsoft Malware Scanner which will check your computer for the DNS Changer virus along with other malware. If the scanner detects a problem it will remove the virus. IT Queries also have instructions on Removing A Trojan.

I have Windows XP installed, including “Defender” and Trend Micro 2012 internet security.

I am getting frequent phone calls from the “Windows Technical Support” offering me online help to fix the “very many security issues on my PC” by remotely accessing my computer and for a fee guaranteeing to keep it clean of all malware, spyware,etc etc.

Are they for real or have I been scammed by talking to them and running their “scan” which showed “1000′s of problems”. Meanwhile my com[puter seems to be running normally. Grateful for your advice. Many thanks, Tom

Hi Tom,

Unfortunately these calls are scams. If you’ve been taken in by one, contract your credit card provider to have any charges reversed and change all your important passwords and other logins.

It would also be a good idea to follow our Removing a Trojan instructions to make sure nothing untoward has been installed on your system.

You may also want to remove Trend Micro and install the free Windows Security Essentials on your system.

Remember you’ll need a copy of Microsoft Office on your new computer so you can run those Outlook files. Make sure you’ve installed Outlook and run all the Windows 7 and Microsoft Office updates before running the file transfer wizard.

I have a problem with an error message telling me that I am running out of space on Presario (D). The message keeps appearing several times in the one sitting no matter what I do. Can you tell me how I can solve this very, very irritating problem. I am using Vista.

A full hard drive on your computer can be very irritating. There’s a few things you can do to free up space which we’ve covered in the Speeding Up A Computer post.

The CCleaner tool is really good for tidying up the hard drive so we’d recommend running that. Just make sure you’ve backed up any data first.

You may find your hard drive is simply full and there’s not much more you can do with the existing one.

It is possible to upgrade to a bigger drive but given the cost of computers and the labour involved in moving data to the new disk often make it cheaper to buy a new system so it’s worthwhile checking your options.