Accessibility

We try to make our railway as accessible as possible, given the
nature of our heritage buildings, outdoor areas and rolling stock. However,
accessibility is not always feasible and we offer a 'Free Carer' ticket* so
that you effectively receive half price travel to compensate for the restricted
access to our facilities.

*One FREE carer per registered disabled full fare paying visitor.
Free Carer Tickets are NOT available on Real Ale Trains, Dining Trains or Santa
Specials, as these are on board the train only and so every visitor receives
the same offering and experience.

Our Trains

We have two wheelchair accessible carriages. Our new
accessible Bulleid Brake S4211 carriage operates on the Alresford set and can
accommodate 5-6 visitors in wheelchairs with room for carers and tables to eat
at. Our other wheelchair accessible carriage can accommodate 2-3 visitors in
wheelchairs along with their carers with two tables to eat at.

Our accessible Bulleid coach.

On standard travel days
the adapted carriage is on the train departing Alresford at 11.00, 1.00 and
3.00, and departing Alton at 12.00, 2.00 and 4.00 but please note this will
differ on special event days. Please contact us or phone on 01962 733810
for up to date information about which carriages are in operation.

All of our standard travel
services are capable of carrying from 2 to 6 fixed wheelchairs in the brake
compartment, reachable via ramps at any of our stations.

There is also the option
for those who are able, to travel in any part of the train with their wheelchair
stored in the brake compartment.

Ramps are available at all
stations to aid boarding. Please remember that our volunteer staff are always
more than happy to help, so do ask if you have the need!

Platform Access

Step-less access is
available for entry to all platforms from the station building. Ramp access is
in place to cross platforms at Alresford, Ropley and Medstead. Alton station
has a new footbridge with lifts crossing platform 1 and 2 with platform 3 for the
Watercress Line adjacent.

Disabled Parking

Disabled parking is
available at Alresford and at Alton in the South West Trains car park. For disabled parking at events please see specific event page.

Disabled Toilets

Disabled toilets are
available at Alresford station in the Old Goods Shed, Ropley Station and Alton
station.

Mobility Scooters

Please be advised that we cannot accommodate mobility scooters on our trains due to space and weight constraints, visitors may leave these at the station at their own risk. Each station has a wheelchair that can be used for any visitor who needs it for the duration of their visit.