shipping and return

Please find below our regular shipping rates for items ordered from our website. If you have any questions or require specific shipping formalities or special services please feel free to email us at customerservice@smith-grey.com.

Destination

Standard delivery

Priority DHL delivery

Orders over £500

UK

£3

£12

Free

Europe EU

£4

£30

Free

Europe non-EU

£9

£33

Free

US and Canada

£13

£36

Free

Rest of World

£15

£40

Free

Please note all orders are finalised in UK GBP.

Delivery times

Regular order items:If the item you ordered is in stock or just needs finishing we will arrange shipping within 1-6 working days.

Once shipped, you will receive an email that includes your tracking link in order for you to keep track of your item.

Please note that with Royal Mail and Austrian Post not all destinations are included in door-to-door delivery tracking.
If you have any questions regarding shipping please direct them to shipping@smith-grey.com

Import duty and taxes

The customs office of the parcel's destination country may impose customs fees, taxes, import duties or other charges on the items ordered via international shipping. All these charges are the responsibility of the customer or recipient and are required to be settled with the local customs office in order for your item to be processed and delivered.

Once your order arrives, customs office will get in touch directly to arrange for any charges to be settled.

SMITH/GREY has no control over any customs charges and can not be held responsible for any additional charges that may be imposed by customs offices. For detailed information it is advised to contact your local customs office before placing your order.

Packaging

Your order will arrive in branded boxes. We use stiff and secure packaging to make sure your order will arrive in perfect condition.