Faqs

Q1. Do I really need an IT certification? But WHY A. IT certification, like any other certification has become more important today than ever before. The certification is your way to success. People with work experience have no way to prove that they have learned certain skills. So vendors test the person's skills and upon passing a required test, they are awarded certain credentials. Here are just a few.

MCSE : Microsoft Certified System Engineer

MCSA : Microsoft Certified System Administrator

MCAD : Microsoft Certified Application Developer

MCSD : Micoisoft Certified Solution Developer

MCDBA : Microsoft Certified Database Administrator

CCNA : Cisco Certified Network Associate

CCNP : Cisco Certified Network Professional

A+: CompTIA Service Technician

CIW ASSOCIATE : Certified Internet Webmaster Associate

Among the many benefits of certifications, following are the key ones:

Helps advance in profession

Opens better employment opportunities

Gives recognition of competency

Stand out amongst the crowd

Q2. Why should I go for Fravo for my IT preparation? How do I know this will be the best choice to make? A. We at Fravo are dedicated to helping our clients get the best IT preparation for their upcoming certification in minimum time. Our experience of 3 years in this business has helped us develop foolproof study strategies and material for IT certification preparation. We have catered to more than 200,000 people from all over the world. In the last 3 months alone, Fravo had over 4100 orders from 104 countries. Undoubtedly, Fravo has become the market leader in the field of IT Certification preparation with an impressive, unparalleled success rate of 99%. You cannot make a better choice than choosing Fravo as your preparatory guide for your upcoming IT certification for stats say it all!

Q3. Tell me about the team of Fravo? A. Fravo has a core team comprising of 35 certified IT professionals, many of whom are MSCs with 2 yrs work experience each. Our team of experts develop Study Guides, Q & A and various test engines. Our subject experts each have 3-10 years experience.

Q4. How good is Fravo? A. Quality is our prime focus. We ensure that all answers to questions and all concepts in the study material are accurate. This is done by enforcing an organized process in which first the specialized, skilled subject experts write questions, answers and explanations. Then proof readers, who are experts in the subjects too, proof read all the material and confirm its accuracy. We are always working on improving our processed to ensure higher standards.

Q5. Do you really guarantee success in exam? A. Yes we do. We guarantee that with Fravo study material, you will pass the Certification exam. This is on the basis of our many years of experience in which we have helped more than 200,000 people get certifications in various IT exams. Our success rate has been 99% and we are very hopeful that with our help and your effort, you will pass the certification exam.

Q6. What if I don't pass? A. If you don't pass, which is very very unlikely, then you will get 100% money back in the form of getting study material for free for any exam of your choice. For more information, check out our Refund Policy.

Q7. How do I ask for a refund? A. Contact care@fravo.com .

Q8. How many IT exams can I find study material for at Fravo? A. Fravo takes pride in offering you the largest, ever-increasing online study material for IT exams. At present, we have more than 2000 popular IT exams from over 140 vendors, with about 20 new exams being added to the site every month.

Q9. How do I create a member account at Fravo? A. You need to create a member account to receive our newsletters, be informed on discounts, place order, download products etc. You can create an account at Fravo by following the 3 simple steps below:

Click on Checkout button on next page and Create a account on Final checkout Page.

Your account is now successfully created.

Q10. How do I access Members Area? A. 1. At Fravo, enter Email ID and password in the Members Area on the left panel 2. Click "Login".

You would have successfully logged in to your account and are now in the members area. You can place orders of your choice now.

Q11. How do I edit my account information? A. At Fravo, log in to your members account. You will now be taken to a page with "Edit Info" link on the left panel. Click "Edit Info". After editing the relevant fields, click "GO". You will be taken to a page that confirms that Information has been updated.

Products and Promotions ?

Q12. What products can I find at Fravo? A. Fravo offers the following products for IT exam preparation:Exam Study Guide Study Guides have been especially designed for each exam to give you the theoretical background and the practical know-how of the core concepts required for you to successfully pass the exam. These guides are in PDF format. Exam Audio Guide This recent product at our website will definitely be a pleasant surprise to all the students preparing for the certifications and exams. Exam Audio Guides are Study guides in audio format where you are taught about the subject through audio in a natural, professional and interactive manner. The files are available for download and can be played using mp3 player. Exam PDF file These files available in PDF format are a compilation of questions and answers for you to prepare before you sit for the exam. You can download these by simply clicking on the vendor of your choice eg Apple, and then clicking the demo button next to the Questions and Answers in your required exam. The demo contains around 20 questions. In the purchased product, it depends on the exam; number of questions can vary from 50 questions to 1200 questions. No of questions is mentioned against each exam for your reference. There are two types of Q n A:

Simple Question and Answers

Question and Answers with explanations

Exam Test Engine Exam test engines are offline simulators of the real exams that are available for you to download and practice giving the exam in a real-exam like situation. This is especially beneficial in helping you get accustomed to the exam scenario; acquainting you with exam question types and helping you improve while there still is time. You can download Exam Simulators by clicking on any vendor eg Cisco, and then clicking demo button of your required exam. Then you will be able to download the demo test engine by clicking "Download Interactive Test Engine". After the download is complete, extract the contents of the folder. Then run the setup file. [When prompted, install the Dot Net Framework…be patient as it may take some time]. After finish, launch the engine from your programs menu or desktop (if it does not automatically). And you are all set to give the exam now or when you feel like it!

Q13. Which StudyGuides are available at the moment? A. Currently we have study guides for the following tests:

Q14. What Audio Guides are available? A. Currently we provide audio guides for around 25 popular exams but the number is steadily increasing. These include but are not limited to:

070-290

070-291

070-292

070-293

070-294

070-296

220-301

220-302

640-801

642-801

642-811

642-821

642-831

N10-003

Q15. What are the key features of the Exam Test Engine? A. The Exam Test Engine is a feature-packed simulator that is ideal for exam preparation and testing.

It has a timer, which helps you keep track of time and ends the test as soon as the test time gets over.

The review status displays the answer status; the number of questions attempted etc. so that you can attempt the un-attempted questions later

Want to go for a break in between the test, simply use the pause button to freeze the timer and resume later

At the end, the test engine would provide you with your consolidated score along with the required score in that particular exam and your pass status

Q16. Where can I get a detail of all exams Fravo offers? A. You can get that by checking out our Exams page.

Q17. I want to get Fravo free newsletters, how can I get that? A. Simply register yourself at Fravo. We send newsletters to all our registered members.

Q18. How can I refer Fravo to a friend? A. If u want to refer a friend to a particular exam page, scroll down on the page to the section "Refer a Friend", then fill in the respective fields and click "Send". This will send the link to your friend so that he/she can visit this page too.

Q19. How can I be entitled to free Fravo exams through Refer a Friend Program? A. You can get free Q & As at Fravo by simply referring your Friends to Fravo. All you need to do is to ask your friend to enter your email address in the Shopping Cart when he/she initiates a purchase at Fravo. For each referral, you are entitled to one free Exam at Fravo. The more you refer, the more free Q & As you get. So start referring.

Q20. Tell me about your affiliate program.

A. You can join Fravo's Affiliate Program where we give you a link to put on your website and for each sale, we give you 40% share of the sale. So every time, a sale is made through your website, or a link you placed, you are earning dollars! Find more details here.

Bundles and Discounts

Q21. What are bundles?

A. Bundles are a group of exams that Fravo offers to you at a huge discount if you buy them altogether. You will get a discount of $ 9.125 on each exam if you go for a bundle as compared to individual purchases. This is a huge discount you don't want to miss! We provide bundles for all the vendors.

Q22. Where can I find Ordinary bundles?

A. Select your vendor. Then in the exam listing in the following page, look for a bundle of your interest.

Q23. Are there any other bundles? A. Yes! We have a special "buy 5 and get 1 free" bundle and a special "customized bundle".

Q24. How do I get the "buy 5 and get 1 free bundle? 1. Buy at least 5 products in a single purchase. 2. Mail receipt of the purchase, your login ID, and name of a free exam of your choice to care@fravo.com. The free exam should not have a value higher than the average price of the 5 purchased products. 3. Support will add the free exam to your Members Area and notify you that it is available for download.

Q25. What is the "customized bundle" and how can I get it? A. If you intend to make a larger purchase (multiple products) and it does not fit the Ordinary bundles, contact care@fravo.com for a "customized bundle" providing login ID and list of exams you want. They will give you a special discounted price for the purchase

Q26. What is a discount voucher? A. On and off, Fravo gives discounts to its valuable customers; 15%, 30% and even 50% discounts. When customers enter the discount code in the shopping cart while making a purchase, they get the discount in the total amount. After discount, click the "recalculate" button to calculate the discounted price.

Q27. How will I know what discount is available? A. We give discounts every now and then and intimate our members through our newsletters. If you are a registered member at Fravo, you will be intimidated regarding the upcoming discounts, so look out for them.

Order and Delivery

Q33. How do I place an order at Fravo?A. Select the required products from our website, constantly adding each to the shopping cart. When done, click the tab "Pay and Finish". If you have not logged in to your member account, then you will be prompted to do so at this time. If you are satisfied with all details, then click the "Continue to secure server" tab and enter the required information to complete the purchase.

Q34. How will I receive the product?A. After placing the order, you will be able to instantly download your purchased products from the Members Area of Fravo by logging into your customer account at the website. You can access members area by following these steps:

At www.Fravo.com, enter Email ID in the Members Area on the left side of the window.

Enter Password.

Click "Login".

You would have successfully logged in to your account and are now in the Members Area. Logout before leaving the website.

Q35. How soon can I download the product after purchase?A. You can download the product from your account soon after placing the order.

Payment

Q36. How do I pay for the products?A. At Fravo, we accept credit cards through Merchant Account and paypal. We also accept payments through Western Union . If you wish to pay through Paypal or Western Union , Please email us at care@fravo.com and we will get right back to you with the required information. . We do not, however, accept money orders and cheques.

Q37. Is my Credit Card Information secure at your site?A. Be assured that your credit card information will be absolutely secure when you use our payment procedures. We use a trusted third party vendor as our card processor. All of your credit card information is processed through them on their secure network. We never see any of your confidential information and no confidential information about you is never stored anywhere on our servers.

Q38. Do you share your customer information database with any third parties?A. At Fravo, we hate spam mail as much as everyone else, and we respect your right to privacy. Therefore we will never share any information about our customers with a third-party. The only email you will receive will come from us, and you can inform us at anytime if you want to be removed from our mailing list.

Q39. Will I be receiving a receipt for my purchase?

A. Yes, you receive an order confirmation e-mail for every purchase. The order confirmation e-mail is the receipt.

Q40. For Unlimited Access Packages , Do I have to pay anything else other then the Package Price ?

A. Yes , there is Maintenance fee of $39.99 which will be charged every 3 months , 6 months or One year depending upon the package which you have purchased

Support

Q41. How can I contact you?A. Simply fill up the contact form to get in touch with us. We would love to hear from you, assist you answer your queries.

Q42. Can I chat with you through your website?A. We provide 24 hrs customer support through live chat at our website. Feel free to chat with our support providers any time and they will assist you in any way they can. Simply click "Live Support Online" link at Fravo and you will be connected to our customer support straightaway.