HP expands laptop battery recall

HP expands laptop battery recall

Author Fannie Nelson

28 January, 2017

The firm this week announced that it's recalling an additional 101,000 laptop batteries after receiving a further report of a battery overheating, melting and charring, in an incident which caused about $1,000 in property damage. The recall is an expansion from the 41,000 recalled back in June, and the Consumer Product Safety Commission claims affected batteries could overheat "posing fire and burn hazards". They were also sold online at both HP.com and other online retailers. However, at least at the time of this writing, HP is experiencing some loading issues with its recall site that may make grabbing the utility hard.

The affected units include HP, Compaq, HP ProBook, HP Envy, Compaq Presario, and HP Pavilion notebooks. However, since not all batteries (with matching barcodes) and laptops are affected by the potential problems, the manufacturer advises to either download HP's Battery Program Validation Utility that determines whether the particular battery may be faulty, or manually enter serial number and barcode of the battery into a special form on HP's website.

It is essential that customers recheck their batteries, even if they did so previously and were informed that they were not affected.

Until a battery is received, users are advised to use the notebook by plugging it in. If the number reads 6EBVA, 6DGAL, 6DEMH, 6DEMA, 6CZMB, 6CGFK or 6BZLU, then your unit is potentially very unsafe.

"Consumers should immediately stop using the recalled batteries, remove them from the notebook computers and contact HP for a free replacement battery", the notice said. "HP is proactively notifying customers, and will provide a replacement battery for each verified, eligible battery, at no cost".

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