Hello, My Name is Helix

RealNetworks®, Inc. (Nasdaq: RNWK) is addressing outdated views and misconceptions about the Helix Media Delivery Platform, which features new and improved server capability and beefed-up customer support. New marketing initiatives are being leveraged, including a humorous video aimed at dispelling myths about the pioneering platform. See the "Hello, My Name is Helix" video here http://www.realnetworks.com/spark-the-connection/helix-video-rtmp.html.

Today RealNetworks announced the new Helix Universal Media Server, the latest version of its flagship streaming media server that is currently in use by thousands of enterprises, mobile carriers and education and governmental entities around the world.

The new Helix Universal Media Server is a multi-format, multi-platform solution that lets companies and organizations stream video to PCs and most mobile and tablet devices, including iOS, Android and BlackBerry. Advanced features include full 64-bit application support, providing an HD-quality viewing experience and eliminating file size limits. It also includes bookmarking capability that lets the user stop a stream and return later to where they left off.

Over the past four months, Real conducted extensive customer interviews aimed at improving the overall Helix technology solutions and is incorporating the feedback into its product development.

Real has also streamlined its customer support capabilities to further accelerate response time, and created a new customer support portal on the Helix website that features a continually updated knowledge base. The main Helix website has also been revamped for better navigation, with a focus on industry solutions.

"Helix is the only industrial-strength streaming media server in the world that can reliably deliver high-quality video from any platform, in any media type and to any device," said Martin Schwarz, RealNetworks' area vice president of mobile/consumer devices and Helix. "We're taking the opportunity with our new-and-improved Helix Universal Media Server to get the word out and reintroduce Helix to education, government, carrier, and enterprise customers. We're quite sure they're going to like what they see."

Among the key features of the new Helix Universal Media Server:

Full 64-bit support to maximize server resources, creating an HD-quality viewing experience and limitless bandwidth.