The Town of Penfield is the local Cable TV Franchise Authority and works with the New York State Public Service Commission to over see cable television providers operations within Penfield. This page will provide you with news, information and links to additional resources regarding cable television services.

F.A.Q: PEG on Cable TV

Pursuant to Section 611 of the Communications Act, local franchising authorities may require cable operators to set aside channels for public, educational, or governmental ("PEG") use.

Public access channels are available for use by the general public. They are usually administered either by the cable operator or by a third party designated by the franchising authority.

Educational access channels are used by educational institutions for educational programming. Time on these channels is typically allocated among local schools, colleges and universities by either the franchising authority or the cable operator.

Governmental access channels are used for programming by local governments. In most jurisdictions, the local governments directly controls these channels.

Time Warner Cable has located our local access channels on QAM channel 98.3 – Education, 98.4 Government, 98.5 Public. If you are using a set top box (cable box) or Digital Adaptor (DA) your PEG channels are located on channels 4 – Education, 12 – Government, and 15 – Public.

If you are experiencing poor picture quality, please contact Time Warner Cable customer support at (585) 756-5000 or 1-800-756-7956. Due to the sensitivity of digital signals, old cable wiring, inadequate cable splitters, weather damage or even squirrels could be responsible.

If you own a digital TV directly connected to a cable TV coax cable, rescan your channels. Time Warner Cable relocated your PEG programming to channels 98.3, 98.4 and 98.5. It is a good habit to rescan your TV at least once every three months. You may be surprised at the additional channels you may gain.

If you own an analog TV you will need a Set Top Box (cable box) or a Digital Adapter (DA). Once installed, you can locate your PEG channels at their original channel line up: 4, 12 and 15.