People who had been admitted to hospital in the past year were asked about the frequency of their hospital admissions, whether they had been treated as a public or private patient on their most recent admission, whether they had been given the choice to be treated a public or private patient on their most recent admission and whether they had been provided with enough information to make that choice.

People who had visited a hospital emergency department in the past year were asked about the frequency of their visits, whether they thought the care they received on their most recent visit could have been provided by a GP, and the main reason they went to the hospital emergency department instead of a GP or thought the care could not have been provided by a GP.