Professional Secretarial & Administrative Skills

Intended for secretaries, P.A’s and office assistants who, apart from taking a refreshing break would acquire time saving techniques and be extremely motivated to return to their work places. It would act as a refresher to all the organizing skills, which were left behind during the daily fire fighting activities. Bosses will indeed witness a positive change in skills and attitude and performance of their nominees, upon return from this highly motivational program.

WHO SHOULD ATTEND?

Executive secretaries

Executive assistants

Personal assistants

Administrative executives

Office managers / assistants

Office professionals / assistants

Receptionist, executive support

Those who want to brush up their organizing skills & acquire new time saving techniques. Even the more experienced executives will indeed benefit from this program.

JOB DESCRIPTION OF AN EFFECTIVE SECRETARY:

Your individual job description (develop your own – exercise)

A good secretary is a good manager

How to have a memory better than your boss

How to stay a step ahead of your boss

Consistently anticipate your boss’s needs

Gain the respect of your boss and be taken seriously

Get what you need from others to accomplish your job and achieve your boss’s goals

Be seen by your boss and by others as a valuable professional resource

How to stay more organized using computers – yet handle large volume of work

Some Time saving techniques useful features of Windows and MS Word

How to create an effective presentation for your boss using PowerPoint

Effective research on the Internet

The Workshop includes Thought Provoking self-assessments, short quizzes, group activities, mind openers, role-plays etc. at various levels

TRAINER: ZAUFYSHAN HASEEB

Educated in the area of Human Development & Behavioral Psychology, she achieved her distinction in MSc in 1986.

A behavioural psychologist with extensive senior management experience in both the public and private health sectors, helps her to combines her practical knowledge of psychology and management to develop and present programs which meet the changing needs of business.

She had the opportunity of experiencing education in a diverse culture in Singapore, where she studied innovative method of “Imparting Education Without Stress” at all levels of education. She was also involved with psychological counseling for teenagers as well as the faculties of reputable institutions. This helps her develop her interpersonal skills as well as work on her empathetical abilities. She feel pride in changing perspectives of the new generation.

The emphasis of her training is on self-assessment, thought provoking exercises and a better future direction through various visualization and training techniques. She takes keen interest in research and development of workshops, keeping in mind various organizational behavior and work habits of participants