Wired Network Errors (After Setup)

This is usually the result of a lost connection to the home network and can often be corrected by performing a few troubleshooting steps.

Note: If this is your first time connecting to your wired network, see Wired Network Setup.

Check the connection

Verify that the LAN cable is routed properly. A LAN cable is required from the modem to the router in order for the router to receive a network signal.

Connect the LAN cable from the modem/router to the back of the LG device.

This must be a CAT5 or CAT6 cable with an RJ45 connector.

Access the Network or Connection Status screen in the setup menu of the device and run a status test. If the Wired Network Settings have not yet been configured, this option may be grayed out. See Wired Network Setup.

Is the Network/Connection Status Test successful?

If so, are there any other devices currently connected to the wired network?

If other devices are not connected, contact your Internet Service Provider for further assistance.

If other devices are connected, this tells you that the network is functioning properly. Since this is the case, check for firmware updates.

Select the Home button on the LG remote

Choose Setup

Navigate down to Support

Select Software Update

Note: If an update is available, start the update. This could take several minutes depending upon the network speed.