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1) Please print off these intructions - they will be needed later when internet access is not available.2) Save these instructions in word/notepad to the desktop where they can be easily found for the same reasons as above.

There is a bit to do on the log - i can almost guaruntee ewido will remove something - it's also a good free tool to keep in your arsenal!

Rightclick and choose "Properties". On the "General" tab under "Service Status" click the "Stop" button to stop the service. Beside "Startup Type" in the dropdown menu select "Disabled". Click Apply then OK. File-Exit the Services utility.

Note: You may get an error here when trying to access the properties of the service. If you do get an error, just select the service and look there in the top left of the main service window and click "Stop" to stop the service. If that gives an error or it is already stopped, just skip this step and proceed with the rest._______________

Please do both of the following before we start if possible!:

1)Please print off these intructions - they will be needed later when internet access is not available.2)Save these instructions in word/notepad to the desktop where they can be easily found for the same reasons as above._____________________

Double-click on Killbox.exe to run it. Now put a tick by Standard File Kill. In the "Full Path of File to Delete" box, copy and paste each of the following lines one at a time then click on the button that has the red circle with the X in the middle after you enter each file. It will ask for confimation to delete the file. Click Yes. Continue with that same procedure until you have copied and pasted all of these in the "Paste Full Path of File to Delete" box.

Please Navigate to the C:\Windows\Temp folder. Open the Temp folder and go to Edit > Select All then Edit > Delete to delete the entire contents of the Temp folder. (if you cannot delete some items it's fine!)

Then go to Start > Run and type %temp% in the Run box. The Temp folder will open. Click Edit > Select All then Edit > Delete to delete the entire contents of the Temp folder.f