The Hotel @ Times Square

Facilities The hotel offers a laundry. Parking facilities available to guests include a garage (for a fee) and a car park. Rooms All rooms feature air conditioning, central heating and a bathroom. Each accommodation unit features separate bedrooms or a double bed. A safe is also...

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Property Info

Facilities The hotel offers a laundry. Parking facilities available to guests include a garage (for a fee) and a car park. Rooms All rooms feature air conditioning, central heating and a bathroom. Each accommodation unit features separate bedrooms or a double bed. A safe is also available. The accommodation units offer a range of amenities, including tea and coffee making equipment. An ironing set is also available to guests. Each accommodation unit offers a telephone, a TV, a radio, an alarm clock and wireless internet access. Each of the bathrooms features a shower, a bathtub and a hairdryer. Sports/Entertainment The hotel offers guests leisure options, including a gym (no extra charge).

FEES AND TAXES

Values realeated to administratives fees are already included at the moment of purchase at the HURB website.Local fees, services fees and resort fees may not be included and should be paid directly to the hotel.

Guest rating

TripAdvisor

TripAdvisor Rating

Based on 4144 reviews

Travelers rating

Excellent

1106

Very Good

1941

Good

727

Reasonable

195

Bad

175

Travelers profile

Business

201

Couples

1299

Solo travel

200

Family

1445

Friends getaway

651

Scores Summary

Cleanliness

Location

Rooms

Service

Sleep Quality

Value

SeniorRoadRunner

(Not a Visit Review) Best (Nicole McLean-Hotel at Times Square) & Worst (Hotel Planner) Support due to COVID-19:

Reviewed june 06, 2020

The Hotel at Times Square was refunding deposits and had a “no penalty” cancellation policy. I was ineligible for the refund, from the hotel, because my reservation was through a third party “Hotel Planner (HP)”.
“HP” advised that they would have to contact the hotel. “HP” delayed in contacting the hotel. Because of the delay, my cancellation request was initially perceived, by the hotel, to be later than my reservation and was not approved. The delay was “HP’s” error, not mine. I appealed to Nicole McLean, a manager at the Hotel at Times Square. I told her, that through no fault of my own, the reason the cancellation was received after my reservation date. I was overwhelmed by her professionalism, her courtesy & her obvious concern for my dilemma.
Ms. McLean immediately sent a request to “HP” to refund my money. “HP”, unwilling to accept Ms. McLean's approval email, contacted other hotel management staff and by not providing the pertinent details of my request, I was refused again.
Ms. McLean of the Hotel at Times Square found their refusal unacceptable. Through her persistence, she found Jamad who was willing to process my refund. After more than a month, I was informed by “HP” that a refund would be sent. It took over 30 days but finally, I receive my refund on 6/6/2020.
With the handling of my request by “HP”, I encountered the “worst” but Ms. McLean of the Hotel at Time Square made me realize that the “best” is out there, too.

SeniorRoadRunner

bruachtung

Unwilling to postpone due to Corona

Reviewed march 21, 2020

Tried to postpone my 5 day reservation with this operation. Would not respond to numerous phone calls OR emails. I was willing to reschedule, not cancel yet they don't have the decency to even respond. You would think they would not want to totally lose the revenue. Additionally, the negative reviews they are going to get! We need to work together in this crisis,not stonewall.
I would avoid this establishment.

bruachtung

rndtompkins

Excellent location. Clean, spacious room. Good staff.

Reviewed march 15, 2020

Right in the heart of the theater district. Perfect for theater-goers like us. Well-appointed rooms and roomier than many others. Staff was helpful with checking luggage on last day so we could take in a matinee before heading out of town.

rndtompkins

rmedin224511

Excellent location and value for money

Reviewed march 09, 2020

Excellent location, clean and comfortable. Staff in front desk was not so helpful. I would like to highlight the presence of a bellman who was particularly good and helpful and ready to support you as a guest, very different from the rest. I do not have his name but he is from Indian origin.

rmedin224511

JoeCredit

Most Affordable Hotel in Times Square!!!

Reviewed march 06, 2020

Not only is it the most affordable, it's so convenient! The one downside is that there was no Times Square views from our room, but with it only being a block away from the madness that is Times Square, you end up saving money on transportation! Highly recommend!