Two Bank of America Branches Closing in Mystic

Bank of America is closing two branches in Mystic and said it's because more and more customers are banking online.

(Published Monday, Feb. 12, 2018)

The two Bank of America branches on West Main Street and Williams Avenue in Mystic will close on May 15.

There’s a change in banking behaviors, according to Bank of America Spokesperson Tara Burke.

Burke said 24 million Bank of America customers use mobile banking. The company has a total of 34 million online banking customers.

During the third quarter in 2017, mobile customers logged onto their accounts more than one billion times and made more than 32 million mobile bill payments and those numbers continue to increase, according to Burke.

Instead of the two Mystic branches, Bank of America is suggesting customers travel to the locations on Long Hill Road in Groton and on Franklin Street in Westerly, respectively about 5 and 11 miles from the Mystic River location.

"I’m mad because we’re going to have to move to Groton or Westerly, which is way too far," Sandy of Noank, said. She does her banking in person and makes the trip twice a month to the Mystic River location.

Bank of America looks at a variety of factors when it comes to closing a financial center, including where the nearest location is and how many customers are there, according to Burke.