#ICMIchat Recap: Preparing for Customer Service Week

We're just weeks away from one of the most celebrated weeks in contact centers across the country. Customer Service Week 2015 kicks off on October 5th and we're helping our community prepare.

This week during #ICMIchat contact center leaders, agents, and technology providers gathered to discuss why the occasion is so important and how contact centers can best celebrate. Check out the recap below to learn what other contact centers are doing, and how you can expand the fun and appreciation beyond just one week.

Join us next week as we kick off our month of metrics. The topic for our next chat: Contact Center Metrics 101. Join us Tuesday at 1pm EST to be a part of the conversation. Just follow along on Twitter using #ICMIchat.

Erica Strother Marois is the Community Strategist at ICMI. With a background in marketing, public relations, and social media, she brings nearly ten years of community management experience to ICMI. Erica manages ICMI’s robust network of community contributors – 500 strong! She also hosts ICMI’s weekly tweet chats that feature dynamic, interactive discussions with thought leaders and innovators in our community. Erica produces our webinars and many other content initiatives like Contact Center Insider, our weekly newsletter. She also partners with vendors in the community to nuance their viewpoint on important topics. Lastly, Erica employs her creative viewpoint on community engagement at ICMI events – working with attendees to enhance their event experience and bring the ‘fun’ to attending an industry event. Erica is a connector of people – in any medium – and the contact center community is lucky to have her on their side!