Frequently Asked Questions

WHAT COMES IN A THRIVEOSITY BOX EACH MONTH?

Each month of your subscription, you will receive an expertly curated box with healthy, natural items from the best producers, always free from harmful ingredients. We pledge to offer only the highest quality products to support every Thriver.

HOW MANY ITEMS WILL THE BOX CONTAIN?

Each shipped thriveosity Box will feature 3-5 items a month depending on the overall retail value of the items included within.

WHAT IF I DON’T LIKE AN ITEM? CAN I OPT OUT OF CERTAIN PRODUCTS?

Every product is carefully chosen as an important component of the monthly shipment, offering expertly curated contents to treat the whole person. Therefore, we do not offer an exchange on items.

WHAT PRODUCTS WILL BE INCLUDED IN EACH THRIVEOSITY DELIVERY?

We strive to surprise and delight our Thrivers each month. We hope to introduce recipients of our thriveosity Boxes to new products as well as offer tried and true items intended to foster recovery and heal the soul.

DO THE PRODUCTS IN THE BOX CONTAIN FRAGRANCES?

We have chosen aromatherapy as one of our categories in treating the whole patient. Shown to have therapeutic properties, aromatherapy has been effective in reducing anxiety and depressed moods in some patients.

CAN I CUSTOMIZE MY THRIVEOSITY BOX?

Though we are not able to customize offerings at this time, we carefully consider and select natural and organic products based on the common needs of cancer patients during product procurement.

I HAVE PLACED AN ORDER FOR THRIVEOSITY AND WOULD LIKE TO KNOW WHEN I WILL BE BILLED FOR THE SUBSCRIPTION?

The first payment will be charged upon placement of the first box. Subsequent payments will be charged on the 5th of each month.

MY THRIVER’S ADDRESS CHANGED. WHAT SHOULD I DO?

Upon creation of your thriveosity account, you will have access to edit your account information and will be able to update details when the need arises.

HOW CAN I CHANGE MY BILLING INFORMATION?

You will have access to your password protected account and will be able to update your personal information at your convenience.

WILL THE SUBSCRIPTION AUTOMATICALLY RE-SUBSCRIBE AT THE END OF THE SUBSCRIPTION?

You will have the option to renew the subscription and continue receiving thriveosity Boxes with no interruption.

WHAT IS YOUR RETURN POLICY?

Many of our carefully selected products are personal use items made from natural ingredients that have a limited shelf life, therefore we do not accomodate returns or exchanges for shipped subscription boxes.

WHAT IS YOUR CANCELLATION POLICY?

You may discontinue your subscription for the following month, however once your card has been charged, the current month’s box is non-refundable.

WHAT IF MY THRIVER PASSES AWAY BEFORE THEIR SUBSCRIPTION IS FINISHED?

In the unfortunate event that your Thriver passes away you can stop the thriveosity subscription. Requests for cancellations must be made before the 15th of the month to stop the next month’s shipment. We will donate the remainder of the subscription to another Thriver “in need” in honor of your Thriver.

WHEN CAN I EXPECT MY FIRST SHIPMENT?

New orders are shipped on the 30th of each month and arrive 3-5 business days after shipment.

WHAT ARE SHIPPING RATES?

Your thriveosity Box ships FREE within the contiguous 48 States. We do not currently ship internationally.

WILL I BE NOTIFIED WHEN MY THRIVEOSITY BOX SHIPS?

Yes! You will receive shipping notification via email the email you provided when setting up your account.

I HAVE A PRODUCT SUGGESTION FOR A THRIVEOSITY BOX!

We welcome your insights, and are eager to learn about natural and organic products for possible inclusion in our boxes. Feel free to share your finds with us. You just might see it in a future thriveosity box! Contact us by clicking on the “Contact Us” tab with the subject message: “Product Suggestion”. We are always on the lookout for new products to feature and companies to collaborate with - we would love to hear from you.