Top 11 ways to fix blocked WhatsApp backup on iPhone and Android

WhatsApp is the largest instant messaging (IM) platform in the world with more than 2 billion users and still does not offer cross-platform synchronization. You still can’t transfer WhatsApp backups from Android to iPhone and vice versa. But the company provides the backup function on Android and iOS respectively via Google Drive and iCloud. It is useful when you change devices while staying in the same ecosystem. Due to the size of WhatsApp backup and other settings, you might be faced with blocked WhatsApp backup on iPhone and Android.

Many users report that WhatsApp backup is stuck on a certain percentage and does not complete properly. There can be various reasons behind this. Some of them can be slow network connection, insufficient iCloud storage, big videos in WhatsApp chats, buggy WhatsApp version, etc.

In this article, we will address the problem of WhatsApp backup stuck on iOS and Android. Let’s see the solutions.

1. Update WhatsApp

WhatsApp frequently deploys updates for its application on iOS and Android. WhatsApp backup failure could be due to the recent buggy version installed on your device.

Open the App Store or Google Play Store on the device. Go to the update section and download the latest version on the device.

2. Exit the WhatsApp beta program

If you are part of the WhatsApp Beta program and you have a backup problem with the version installed on the device, it may be wise to quit the beta program and opt for the stable version on the App Store or Google Play Store.

On iPhone, open the TestFlight app> WhatsApp> and select Exit Beta from the next menu.

On Android, open the Play Store and go to WhatsApp. There you will see the option to exit the beta program.

3. Use a solid network connection

WhatsApp backups are usually the size of Go – because you would also include photos and videos. This would require a stable network connection for a successful process. Make sure you are connected to the solid network and that your phone displays enough bars for cellular network power.

For those with a dual band router, check if your phone supports the 5 GHz Wi-Fi band. And if so, connect the phone to the 5 GHz band of your Wi-Fi network.

4. Reset network settings (iPhone)

Sometimes, users overwrite network settings by mistake, which causes WhatsApp backup on iPhone to hang. You can fix it by resetting the network settings on the iPhone.

Open the Settings app on iPhone and go to General> Reset> Reset network settings.

7. Exclude videos from backup

If you are part of several groups on WhatsApp and regularly receive a bunch of videos, this would considerably increase the size of the backup. Fortunately, WhatsApp allows you to exclude videos while backing up the data.

You can open WhatsApp on your Android or iPhone, go to Settings> Chat> Backup> and activate the option to save videos from WhatsApp.

8. Delete existing iCloud backup (iPhone)

You can delete the existing iCloud backup on iPhone and try to backup WhatsApp data from scratch.

Open the Settings app on iPhone and go to Profile> iCloud> iCloud Backup> Delete existing backup on iCloud. Now go back to WhatsApp> Settings> Chat> and start the backup process.

9. Clean up WhatsApp cache (Android)

You can clear the WhatsApp cache on the Android device and then try the backup process. You can long press the WhatsApp icon and open the app information. Now go to Storage and cache and select Clear cache.

10. Update Google Play services (Android)

Google Play services play an essential role on Android to keep several background services running smoothly. You can go to the Google Play Store and update Play services on the phone. Try to resume a WhatsApp backup and check if it works.

11. Restart the device

Restarting your iPhone or Android often fixes unknown bugs or problems. You can restart your iPhone by simultaneously pressing the volume up / down and the power button. On Android, keep pressing the power button and select Restart from the slideout menu.

Back up your WhatsApp data

You can use the above tips and fix WhatsApp backup issue on iPhone or Android devices. WhatsApp works on cross-platform synchronization. We hope that the Facebook-owned company quickly brings the function to the market and resolves user issues.

Then:

Are you having problems with the WhatsApp video call that doesn’t work on iPhone and Android? Read the post below to fix the video call that doesn’t work in WhatsApp.

Last updated on May 23, 2020

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