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We aim to respond within 24 hours, however, during busy periods like holidays, sales and special campaigns we may take a little longer getting back to you. Want to get in touch with our teams? Scroll down for more details.

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Thank you for your enquiry

Your message has been received and one of Customer Service representatives will get back to you shortly.

We aim to respond to enquiries within 24 hours, however, during sale periods we may take a little longer getting back to you. In the meantime, take a look at our FAQs to see if your answer is there.

Our Customer Service team is available Monday – Friday 9am-4am GMT (London time) - if you contact us outside of these hours it may take us a little longer to respond to your enquiry.

Depending on the nature of your enquiry, we may have to contact our partner boutique for further information, occasionally this can add to our response time. In the meantime, you may be able to find the answer to your query in our Frequently Asked Questions.

Contact Us

Customer Service:

We’re committed to our customer promise all year round, however during busy periods like holidays, sales and special campaigns you might experience higher waiting times from our Customer Service team. Your deliveries may take longer than usual to get to you, but don’t worry — you’ll receive a confirmation email as soon as it’s shipped. For more information, visit the FAQs.

Press:

If you are a journalist and require images for editorial purposes, please e-mail your requests to press@farfetch.com. Please note that we do not hold samples, however, we may be able to put you in touch with our partner stores to obtain these.

Affiliates:

If you are interested in joining the Farfetch affiliate programme, please e-mail us at affiliates@farfetch.com and include the name and URL of the website. To find out more about our affiliate scheme, please click here.

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