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One of my clients has an office out east and west. The east office is net 60, so when I started working with the west team I billed them at net 60, only to realize much later they were net 30 and they just assumed I wanted to be paid net 60 (why would anyone want that?).

Lesson: when in doubt now I just put "due on receipt".

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A long time ago, when FTPs were still the way to share files and there was a newcomer named Dropbox... I grabbed some video files from a Dropbox folder and put them on my desktop and people thought the files were gone... Ah-ah..

I did a last minute job for someone I didn't know. They contacted me on Friday and needed the work done by Saturday evening. I did the work and they never paid me. I tried to email them several times and never got a response. I even tried to call them and the "mailbox was full" for months. I literally never came in contact with them again. Since it wasn't for that much $$ I gave up and didn't stress about it. I don't do last minute jobs for people I don't know anymore. Relationships over everything.

This might be obvious but what I have learned time and time again is don't try to get ahead on a project while waiting for client feedback. Even something as small as setting up scenes in AE.... commonly, enough little things change or get cut, meaning my efforts spent to get ahead of the ball were wasted. Block in enough time into the schedule to address these changes AFTER feedback, and use that time only.

A better use of time while waiting for feedback is experimenting with techniques or effects you might use in the project or could save for a future piece.

I once had sent an email to a company for an Inquiry, not realizing that I was signed into my spam email account. They got back to me but since I never check the spam email, I never got the message until almost 2 months later. I now always check which email I'm signed into before sending anything.