3.The size number marked in the shoes\' sole is China size, not EU size ! The length number which you see marked in the shoes outsole is useless, not insole length which we write in the size chart ! 4. Most shoes will be perfectly delivered to your hand .We have tried our best to reject some shoes of visiable glue.But A little little glue mark of partial shoes is happened inevitably during the factory production. If you cannot even accept any little little glue,we\'re sorry that you may can try other stores. 5. If ordered the wrong sizes by yourself or just not like the shoes, you can return the shoes to us. We can refund you the money except the shipping charge from China to your destination (which we have paid the China post or other express) . 6. All shoes will be shipped with bubble bags,no boxes !