We use cookies to give you the best possible experience on our website. By continuing to use this site you consent to the use of cookies on your device as described in our cookie policy unless you have disabled them.

E-Readers

E-reader questions? Ask an electronics Expert.

Ask an Expert,Get an Answer ASAP!

By continuing to use this site you consent to the use of cookies on your device as described in our cookie policy unless you have disabled them.

Okay, try this please.Press and hold, or slide and hold, the Power button for a full 40 seconds, even after the screen goes blank, then let go. Press or slide the power button to restart if the device does not start up again on its own.If the screen is still unresponsive, plug in your device using the USB cord or power adapter that came with it. We recommend charging Fire tablets with an Amazon power adapter. Let the device charge for 30 minutes, unplug it, and then try to restart again.

I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

I am trying to fix my aunt's Kindle. The screen comes up and shows fully charged but nothing happens when I try to unlock it. When I try to shut it down I get a box that says Power off Do you want to … read more

Hi - my Kindle was being non-responsive, so I held the button until blinked It now shows the Power selection options, but if I try touching 'restart' nothing happens Nothing happens touching cancel or… read more

Been going on for about 24 hours. When I charge it with Charger that plugs into wall socket it is completely frozen-I I tried to restart/resetand it wouldn't do anything. I plugged into USB port on computer and I was able to get menu, list of books and did restart it. Even after restart I cannot turn it off. I have not tried reset afterplugged into USB port … read more

My kobo glo has just completely frozen. I cannot turn it off. The screen is partially showing my library and nothing will happen when I try to touch the screen in any position. I had just finished syn… read more

My Kindle Touch froze when I tried to close a program. I turned it off and charged it for more than an hour. It is still frozen. It will not go to my home page. It will only turn on and off. All I see… read more

My kindle's screen is frozen, on the top it says Critical Battery. In the middle it says the battery is empty. It won't shut off or turn on. I put it on the charger but still nothing. I tried holding … read more

My Kindle with 3G has frozen. I was changing the network, the correct screen came up, but it froze. I accidently pushed reset and nothing happened so I tried to choose the new network, then menu, then… read more

my kindle is "frozen" on a screen saver. It wont turn on or off. I've tried holding the power button for 15 seconds to force it to power off, but the green light power button flashes on and nothing ha… read more

My son's Kindle froze up while he tried to start up his kindle. The screen froze mid-startup. Now he can't turn it on or off, and he's not sure if it's using battery or not. I don't think it's on low … read more

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.