In our rapidly advancing and developing world, communication methods are constantly changing, upgrading, and improving. From letters to email to phone calls, the most modern form of transmission that has arisen is Short Message Service (SMS) or perhaps better known as texting.

This unique SMS call center software has allowed people to stay in contact and instantly send and receive messages without the hassle of having to call anyone; now, this communication channel is to be incorporated into call centers.

Conserve Time

In modern times, subscribers don’t have time and don’t want to be forced into phone calls. Phone lines are simply no longer tenable and SMS is on the rise. Texting is universally accepted as a more convenient and self- serving way of communication which enables subscribers to be proactive rather than be put on hold.

Additionally, since people prefer SMS, being an SMS call center increments your worthiness to the subscriber because you are able to provide them with the comfortable environment and services they want.

Time won’t be wasted as research shows that 90% of text messages are opened within 3 minutes, so the response rate will also be quickened.

Save Money

Your company and subscribers will be saving quite a lot since an average live phone call costs around $5.84, whereas SMS is much more cost-effective.

Expand Clientele with SMS Call Center

An efficient and flexible SMS call center software that almost all people are familiar with, SMS will attenuate frustration, allow self-service, promote multi-tasking and overall leave your subscribers with a good experience and impression of your call center.

A good subscriber aid source is vital to your SMS call center’s growth because it means that your subscribers will reuse your services, whereas 89% of subscribers have stated that they would leave a company following an unpleasant subscriber service experience.

Eliminate user frustration

When using live phone calls, most subscribers won’t pick up numbers which they don’t recognize, so they might avoid calls from your call center. Even if they do pick up, 81% of all users have said that they find it frustrating to be tethered to a phone or computer whilst waiting for subscriber aid.

You can release your subscribers from those frustrations by introducing SMS to your call center. Through SMS you can help users deal with technical complaints, monitor and oversee administration, request on clientele data amendment and provide general information such as billing due date, total billing, payment method, etc.

In conclusion, SMS call center transforms time-consuming calls to efficient messages that free up your resources and improve response rates. The quickest way to communicate with clients, SMS is an essential upgrade to all call centers.