Product Advisories

Thank you for using Canon products.

To the Users of the XF305/XF300 Professional Digital Camcorders

To enhance the visibility of the viewfinder on the XF305 and XF300 professional
camcorders, the size of the viewfinder and its built-in loupe have been
increased. Increasing the size of the viewfinder and loupe, however, has allowed
sunlight to easily enter through the viewfinder, causing incident light to
converge on the internal display panel inside the camcorder. In rare cases,
where sunlight enters continuously for long periods, the LCD display panel may
be damaged.

To help prevent damage to the display panel, we have attached a cautionary label
to the viewfinder, bundled a viewfinder cap with the product, and included a
leaflet to encourage users to attach the viewfinder cap when not using the
viewfinder.

We would like to inform our user that to further prevent damage to the display
panel due to incident sunlight, we have decided to attach a filter to the
viewfinder.

Countermeasures
A polarizing filter to absorb external incident light will be added to the
viewfinder unit.
After this filter is attached, the image viewed through the viewfinder will
appear slightly darker.

User Support
Users with the pre-countermeasure camcorders that are within the scope of
support (see “How to Identify Pre-Countermeasure Units” below) should contact a
Canon Customer Support Center with the information listed below. After having
confirmed the details, we will send the modified viewfinder units to our
eligible users free of charge. Users can install the modified viewfinder units
by following the instructions at the end of this document.

How to Identify Pre-Countermeasure Units
Camcorders with the following serial numbers are within the scope of support.
The serial number is indicated on the label on the bottom of the camcorder.

The XF305 and XF300 camcorders whose seventh digit in the serial number is 0,
1, or 2 are within the scope of support.

* * * * * * 0 * * * * *

* * * * * * 1 * * * * *

* * * * * * 2 * * * * *

How to Remove and Attach the Viewfinder Unit
1. Slide the RELEASE switch in the direction of the arrow, and remove the
original viewfinder unit by sliding it upward.
2. Attach the modified viewfinder unit by sliding it back onto the camcorder
unit until it clicks into place.

Support
This information is for residents of the United States and Puerto Rico only.
If you do not reside in the USA or Puerto Rico, please contact the Canon
Customer Support Center in your region. Please register your
XF305/XF300.
By registering, we will be able to notify you via email when future
updates become available. If you already registered, please ensure
you are opted-in to receive the notification.