Leaders' feedback includes:

1) As Facilitator, JSK teaches us best practice but wisely devotes a lot of class time to our practice with peers coaching us/me, which is where I realized I needed to keep practicing, as I was far from her best-practice

2) Jane was exceptional, since she always gave us the necessary guidance and marked the times and motivated us to always be seeing that our proposal always focus on the best for the client. And she asked us to take advantage of the best of each team member

3) JSK holds clients accountable for practicing new behaviours and mindset, so these newly learned best-practices become sustainable and routine. This ongoing support increases the ROI of our investment