Contact KFC Corporate

Toll free phone number: 1-800-225-5532

Kentucky Fried Chicken is the second largest fast food chain in the world. There are 18,875 worldwide outlets in 118 countries as of 2014. Revenues for KFC in 2013 were US 23 billion. KFC is a subsidiary of parent company Yum! Brands with corporate headquaraters in Louisville, KY, USA.

The website lists one customer service number number you can call two ways: 1-800-CALL-KFC or listed as for “urgent calls” 1-800-225-5532. This is the same number. When trying to find a “contact us” on the website a cookie will repeatedly pop up asking for your location.

If you have a problem with KFC, the website “contact us” is an email form asking for a zip code of the location you are referencing. In case you want to contact KFC by writing a letter you may reach David C. Novak, CEO of KFC at 1441 Gardiner Lane, Louisville, KY, 40213or call the corporate office directly at 502-874-8300.

KFC was one of the first franchises to grow internationally and began as a small fried chicken shop in Corbin, KY during the 1930’s depression. Opened as the Sanders Court & Café by Harland Sanders, the slogans that made KFC famous are “finger lickin’ good” and more recently “Nobody does chicken like KFC”. Social media presences include Facebook, Twitter, Instagram and YouTube.

Top KFC Complaints

a loyal pregnant customer, the toilet is always out of order they say there is no water. which is not true pls I need to enjoy my meals relaxed

jim anderson from Green Bay, WI

Sep 10, 2017

20

Not the first time we visited this location. 1696 Main St. Green Bay, WI. Store is dirty, service is terrible, and the employees are unprofessional and obviously untrained. Manager is oblivious to the problem. Won't visit this store again or any other KFC locations that are dirty. I will report this location to the local health department. KFC, please clean up your act!

Eric Fronstin from Phoenix, AZ

Sep 06, 2017

20

Date of complaint: 9/6/2017, 3:49 P.M. Store D212067, Ticket 3245.
I came into store. No other customers. I asked a Hispanic lady, no name tag for a 2 piece original meal, 2 thighs, mashed potatoes and Cole slaw.
I specifically asked again for 2 thighs and she nodded her head yes. When I got the meal to go, I asked a 3rd time, are there 2 thighs, YES. I went to my car, opened box to check and there was 1 thigh and 1 leg. I took the box back in and asked for a different employee. She took the leg out and added a thigh. No Sorry, no nothing !!!!!!!!!!!!!! I'm letting you know ONLY because there's no sign that states a customer can't have 2 thighs. It's just horrific Customer Service !!!!!!!!!!!!!! Pretty sad that a customer cannot trust this location to get an order correct. I'm so close to going on Social Media to let everyone know to go elsewhere or check your boxes whether in drive-thru (holding up a line) and in store.

Philip mauro from Salinas, CA

Sep 05, 2017

20

The parking lot is horrible with grease and milky funk all around.Inside has old grease and dirt all over the kitchen. The air conditioner is not working and the smell was horrible.not to mention children's dirty diapers by the front door.i love KFC but that branch should have the health department look at it.

Nashawna Jones from Kent, WA

Sep 04, 2017

20

To whom it may concern on September the 1st 20017
after a long day of work I decided to go to your KFC/LONG JOHN SILVER location in
Kent WA store address 10414 SE 260th #328 Kent Wa 98030
so I a paying customer place my order to your cashier name RASHAWNAR THAT WHAT THE RECEIPT SAY
E720484 4 68 4418 @ 4:31pm
I ordered the L5 and i was told its cooked to order so i waited only to be served trash the food had all types of particle on it
and mind you before I was handed the food I clearly let the cashier know that i was concerned about my food i have the cook on
camera being unprofessional playing on his cell phone and then handling the food to be served to the public with no gloves on
I finally requested to speak to the manger whom said her name is Tammy i explained to her the situation and showed the store manger the food that was served to me with all the particle on it and I informed the manger Tammy that I have her cook on camera playing on his phone and then handling food that there serving to the public i then proceed to show the store manger the video of the cook playing on his phone @ this time after she reviewed the tape i asked for the cook name because this is so unacceptable she tell me the cook name is Alfonso I explain to the store manger Tammy that I file a complaint @ that time after I said that she refunded me my money and re cooked my order
so in Washington State food safety rules and chapter 246-215 wac your employee is in violation before i go any further I'm giving you the opportunity to correct the problem to have someone do something to your food out of spite is the worst and for you to have employee that works for you that would harm a consumer food is unacceptable
there are so many germs on a cell phone it is one of the most dirtiest possessions with bacteria all over it and for a cook to display such poor regards about food safety is unacceptable
i still have images on my phone that i showed your store manger for some reason it will no upload but if you need proof i can go to a friends computer to show you sincerely Miss Jones

Patricia DeRenzo from Wallingford, CT

Sep 04, 2017

20

I had 7 pc meal that cost me $17.01 only to get 3 thighs (small) and even smaller 4 pcs. chick legs. Got small biscuits and bland mashed potatoes. Gravy was fine. The chicken tasted "funny", dried out and not hot. Biscuits were dry and not very good. I drove from Wallingford,CT to Hamden, Ct to have KFC because we don't have KFC in Wallingford any more. So very unhappy with this KFC experience. About ten minutes after eating, I felt stomach sick. Got up to take Pepto Bismal and then, had to take Alka Seltzer..burping and feeling stomach sick for hours. An hour later, my sister, who shared this meal with me, asked me if I had "adjada"....which means upset stomach. I told her yes and she, too, said her stomach was sick and she couldn't stop burping. I am expecting a full refund of $17.01 and seeking to speak to whoever necessary to resolve this horrible experience

HERBERT BROWN from Troy, OH

Sep 01, 2017

20

been going there for years and I a nd my lady was there on 9-1-17 and there was not much food in the buffet and what was in there was dried up some of it and I told them that they needed to fill the buffet and I waited and waited for 15 mins and I told them again my food that I got while waiting got cold so I went there to the counted for the third time and I think it was the manager and told her that I was not going back there anymore and all she did was looked at me like big deal.

Sheryl Lundy from New Hartford, CT

Aug 29, 2017

20

I ordered a 16 pc. meal that they charged me for. and they gave me a 12pc meal. I discovered the mistake when I got home. Which is a bit of a drive. But it took about 12 min. to get someone in the place to even take my order. The Torrington, CT restaurant just is steadily going down fast on quality of food some of the chicken pcs in the bucket looked like they cut the small pieces in half and counted each pc as 1 pc. (really people, they are that cheap.) I don't mind waiting if there are other customers in the building but I was the only one there. This wasn't the first time the quality of service and/or the food has had a issue. We went to kfc last week and did the buffet. some of the food looked like it was there all day and the mashed potatoes started to have crack lines, no grilled chicken or biscuits and the chicken that was there was hard and dried out. and that is the 2nd time I have found the buffet in that state. unbelievable. I WAS VERY UPSET WITH THE STATE OF THE SITUATION. I work in the quality control field (for 30 yrs.) and this wasn't it. $42.00 for a wannabe bucket of chicken with some of the stuff missing really do you think I want to go back and get ripped off again. and how many other people has this just happen to occur with. Corporation needs to fix this.

Bryan Wilson from Bangkok, 10

Sep 16, 2016

20

I am living in Bangkok Thailand for the last 30 years and always enjoyed having a KFC meal in the restaurant near where I was staying. KFC is unique in its taste due to the magical mix of herbs that Colonel Sanders concocted a long time ago now, but sorry that is no longer the case here in Bangkok, at least as far as the home delivery is concerned. The batter is bland, oily and has no taste whatsoever now of those magical herbs. Its like any fried chicken you can buy of the many small street vendors and yet we pay a hell of a lot more for it. I won't be buying t anymore that's for sure. I used to think it was probably just a one off bad delivery, but no its the same every time now, bland and greasy. I would start looking into the problem if I were you because its not Colonel Sanders recipe anymore...its pure plain batter and not even crispy anymore.

Richard Bennett from Kingsland, GA

Aug 08, 2016

20

My wife and I ordered a 2 piece meal and a 3 piece meal. We were told original chicken was being cooked and would we like to wait or take extra crispy. We chose to wait. Our order was a 2 piece meal small mashed potato, small cole slaw, a 3 piece meal, small mashed potato, small cole slaw, a large wedge, a large gravy. Simple order. Our wait was a couple of minutes, no problem. We drove home and discovered we got 2 meals each with 2 pieces of chicken, and one of those pieces in each meal was extremely small. But I paid for a 3 piece meal.

I called KFC and the phone rang and rang and rang more than 30 times. Finally someone answered and I described the issue. I was told to come back and they would give me my missing piece of chicken plus some extra for my inconvenience. Upon arrival I asked for the manager so I could get my chicken and I was asked if I was the person that called a few minutes ago. I said yes. She said let me see your slip, I gave it to her and she boxed my missing one piece of chicken. I had asked for the manager but she refused to get that person. I left with my piece of chicken.

There is a Subway, McDonald's, Wendy's, Burger King, OPS, Captain D's, chick Filet, Dick's Wings, Firehouse subs, Zaxby's and a Popeyes all nearby. This happened last month also, which only made me that much more angry with your establishment since nothing has changed. It is only two strikes, but I think your OUT and I will spend my money at some of the other fine establishments nearby. My server was Kyle, he was great, told me there was a short wait and he would bring our food out to us when it was ready.

He did just that. Too bad his co-workers can't fill the order properly. Too many people completing one order with no one watching that the proper items were placed in the order. That is a training issue. A ten year old could have done better. I doubt I will hear from you folks, however you can be sure that I will tell everyone I know to be sure to check their order before leaving your restaurant. I should post this to yelp.

Dale B. Mitchell from Somerset, KY

Jul 30, 2016

40

Placed an $18 order at Drive through. Drove to pay window. Handed $20 to lady. Noticed sticker on window that Senior Discount available upon request. She tried to hand me my change, and I asked for the S.C. discount. They would not give it to me. Said I had to ask when I ordered. I told them the sign did not say that, and that sign was not available until after I ordered. Refused because it was "company policy". After much discussion, I cancelled the order. They deducted over a dollar because of "their cost". The food was never handed out the window, and was never seen my me. I did not cost them anything. If the delay cost them, it was because of the poorly placed sticker at pay window. I do not want anything. No free meal. Nothing. I have been a faithful KFC diner since I went to Harlan Sanders birthday party in Corbin in the early 70's --- No more. KFC at Somerset, KY is pathetic.

Bill Hillman from Houston, TX

Jul 17, 2016

40

Your KFC store at 20320 FM 529 in Cypress, Texas is the worst KFC I have ever been a customer with. I have been purchasing food there for 3 years and the food keeps getting worse and worse. Today when I tried to purchase a 3 piece meal, all white, grilled, I was told that this particular store didn't sell grilled chicken anymore. Reluctantly, I ordered crispy instead. When I got home and opened the box, the chicken was greasy and looked and tasted like it was cooked days ago. Until KFC corrects it's menu and monitors this store better, I will not waste another penny at this restaurant.

Lee from St. Charles, MO

Jul 15, 2016

60

My drive through order was shorted; I was handed the bag and thanked; when I got home, I found the order was short. I typically do not tie up the line by checking each item in my order; I trust that the person at the window has verified my order is complete. The purchase was for $19.35. Since the dollar bill is the only form of consequence for poor service at my disposal, my family and I will avoid this store for 19 weeks.

thomas timothy from Hamilton, OH

Jul 14, 2016

20

I am fed up with your tiny pieces of chicken. How much smaller can they get? I've been a KFC lover for over 30 years but the size of the pieces he reached an unacceptable level. I wish I could post pictures. I just got the 20 piece and the two breast are small and the wings aren't much bigger than what I get at a buffalo wild wings restaurant. The drumsticks were the same way. Your piece size have slowly gotten smaller over the decades. But the have got to the point of ridiculousness. I'm hoping you will take my disappointment seriously. I can't be the only one that has noticed this significant size difference.

Caroline whitworth from Halifax, ENG

Jun 24, 2016

40

Just being to your branch at Marsh, Huddersfield, and I have to say I was appalled at the service. I ordered 2 zinger wraps meals and a snack box. The wraps came with no salad. The drinks were poured from bottles and were flat and warm and one of the wraps had mold on. Took them back and they made 2 more, got back to work and again no salad in them, took them back again. Spoke to the manager and got a refund, I only have half an hour for lunch and it took me 15 mins to get served and after going back twice my dinner was over.

Ashay from Port Louis, PL

May 13, 2016

20

I am hereby writing you as a very disappointed customer. I was today present at the KFC of G.Bay La Croisette at around 8.00 PM. It was a quick service, I bought two zinger with pineapple and cheese as add-ons. I moved to my table and started eating with my friend. I was really shocked when I faced such an unprofessionalism from the part of the KFC staff. When I started eating, the outer layer cooked, but when I reached the interior layer, it was a complete disaster, the inner layer was not properly cooked, I could sense the raw taste of the chicken.

I firstly thought it was in my mind. But when I asked my friend how was my zinger, he confirmed that it was not properly cooked. We immediately packed it again and moved to the cashier where we bought the zinger. There she took it from us and moved to the back in the kitchen. I was asked to wait with my friend. There, the person in charge came to meet us, and he told us that no, the zingers were properly cooked. We insisted that no it was properly cooked. But the person in charge had already made his mind. And Sir, we were really shocked with firstly the way he talked with us, we did not expect such a treatment from the person in charge of the KFC branch of G.Bay La Croisette.

Secondly I do confirm with you Sir, we did not expect that the person there would take back our zingers to a place where they were out of our sight, and come back to us and tell us that it is properly cooked and expect us to eat it again? The person in charge returned us the zingers and when we opened the box in front of him to show him, he watched it and even took pictures of it and returned us it.

And I think he expected us to eat this not properly cooked zinger. Is that Sir, the way KFC, an international outlet operates? And I always heard that the customer is always right? And today the person there actually proved it wrong. He told us that not only two chicken are cooked together, but many more. And no one complained that the chicken was not properly cooked? So if no one else bothered to come back to complain, so the zinger was perfectly cooked? I was really very disappointed today with the staff of KFC G.Bay La Croisette.

To conclude Sir, we were very disappointed how we were treated there in front of everyone and secondly how could this guy tell us that the chicken was properly cooked when it was not the case. We would be very grateful if you could look into the matter.

Helen Calhoun from Aiken, SC

May 12, 2016

40

Well today my brother went to KFC on Jefferson Davis highway Beech Island SC phone 803-593-4778 we purchased a 8 piece family meal. When we receive the food it was dried out and had so much salt on it you couldn't eat it. Therefore, I called the store back to speak to the manager which he stated for me to bring it back I couldn't because my brother had left and I am disable. He ask for my name in the process of giving it to him the call was disconnected so I call back multiple time and they refuse to answer.

Sheila Zborek from Knoxville, TN

May 11, 2016

40

My family met at kfc in lafayette indiana on 52. 4 people in the place took staff 10 min. For anyone to help us. We got the buffet, it was all dried up from being on the steam table for a long time. Had to ask for chicken. Had to ask for sweet tea that we never got. My son had to use his shirt to clean off a table. Manager was very rude. It was very filthy!

Benjamin Truong from Tuart Hill, WA

May 07, 2016

20

I bought a couple of things from KFC in Morley. The wait was a long, there was only 1 person working at each station. The chip were old and cold, I found out I was missing the burgers, even though I double check with the servers to make sure everything was in the bag, she said yes. Once I arrived home, ready to tuck in, I'm missing the burgers, the chips are cold and old, and the it just doesn't very appetising. I think I'll stick with other fast food chains instead a KFC. You have gone down on your standards. Disappointed.

Ang from Perai, 07

Apr 29, 2016

20

I am a regular customer. I used to purchase via drive thru at Malaysia, store # 1010832. Each time my purchase was not given a receipt. Never mind of that but I wanted to try the survey to get a 10% discounts but was not able to do so because no validation code found on the receipt. Do you think this is equivalent to cheating as receipt stated get a 10% discount on your next purchase after completing the survey, but the receipt has no code to continue the survey and they save 10% on our next visit. They get profit of 10% because they don't give the 10% discount. This is a real cheat.

Barbara Egly from Frankfort, IN

Apr 11, 2016

60

On 4/5/16 at 2:19 p.m. in the afternoon, my sister and I decided to stop get chicken for supper. I went thru the drive-thur and told the girl that I needed 8 original thighs. The cashier said we are out right now and it will take 25 minutes to cook, do you want to wait. I ask if they had legs, no was the answer. I said well we don't want to wait 25 minutes on thighs, you have no legs so I ask, do you have chicken breast originals. She checked and said I have some original and some crispy.

I said okay I need 12 breast. I then ordered 12 biscuits, 3 large mash potatoes-gravy, 1 large coleslaw. the total order came to $62.70. When we pulled around to pay, the cashier said that it would be a few minutes and could I pull forwarded. I ask her why there was nothing ready and she replied, oh, we got busy and we have not caught up yet. When we got home I found only 4 original breast, the biscuits were burnt and had not even risen up. When the cashier came to the car she never offered anything. Her name on our ticket #1671 said Rhiannon. Needless to say that some of the breast were not done in the middle and we ended up cutting the chicken in small pieces to my cats. Very unsatisfied.

Yousef from Preston, VIC

Apr 06, 2016

20

Today I and my kids went to reservoir KFC, we bought family feast and 4 crushers for take away. When we went home and started eating we found at least five very tiny small pieces. I took 3 pieces to the shop and I said to her, we had at least 5 tiny pieces of chicken and we went to many stores and ate in and that didn't happened. She said we have to put about 5 small pieces and she talks like a boss without a respect to the customer or even offering to swap them or apologising and I said to her thanks any way and left the chicken pieces there and said to her I will lodge a complaint.

Vertis Slappey from Covington, GA

Mar 28, 2016

20

I downloaded a coupon off the web for KFC the coupon got KFC trademark on it. They wouldn't take it at the KFC store. So I call KFC complaint department at 1-800-225-5532. They told me that it was nothing they could do. Why upload coupons on the web if the coupon can't be use?

Well KFC has lost me as a customer. \When I want to eat fry chicken out I will just go to Church's Fry Chicken. To me it's better chicken anyway and they do take web coupons without any problems. I just hope other feel the way I do. Does the same. I am uploading the coupon that KFC won't take so all can see it is a KFC coupon. P.S. This not the first coupon I try to use at KFC that they wouldn't take. Just I am not going to try any more. I gave KFC customer service 1 star because I couldn't give it a 0.

Mrs. Jayne Rhines from Novato, CA

Mar 19, 2016

60

When I arrived at the KFC at 7145 Redwood Blvd, Novato, CA 94945 at 5.24PM on March 19th, I was greeted by a nice young man alone (by himself not another employee in sight). I inquired if he was alone and he said yes. I noticed that the backdoor was wide open. Anyone could have walked in unnoticed. I placed my order. I pointed out to the young man that the drink station was a mess and over flowing with ice. There were NO napkins in either sleeve on the station leading to the dining room. Trash was also all over that station. I mentioned that that was not very appetizing looking. I inquired when the other employees were scheduled to come in. He then told me that everyone was on break. Why would you send everyone on break at the same time during the dinner hour?

I received my order which was a 10 pc (crispy) chicken bucket. After getting home I have to say that the chicken did not have its usual juiciness. It was dry. My guess would be that it was past its holding time. This was not the first time that I have gotten take out at this location. I have seen things in the past but I now feel that I needed to say something. Hopefully my comments won't fall on deaf ears.

Mark from Omaha, NE

Mar 12, 2016

20

I ate at your #g135034?KFC Long John Silvers 3949 North 132 Maple Omaha Nebraska yesterday 12:45PM. What a mess it smells like old grease the employees are loud, uniforms filthy dirty looking. My Food took forever. Manager to young and dumb to know how to run this ghetto store he was running around yelling even heard crew say im not doing that manager states fuck your not. My wife and I just about lost it but we just were waiting for food 20 minutes. I have seen so many managers come and go from here.

We wont be back unless you fix this mess. I would suggest finding someone who is Professional and old enough to manage his group and be a leader it was the blind leading the blind. I could go on but I won’t it will be sometime before I go back. I will be telling our Catholic church to stay away.

Dianne Hoapili from Hana, HI

Feb 17, 2016

40

Receipt: Order 8718 20:01 #07 FEB. 16`16 REG0001 at KFC WAIANAE H730275, 85-054 KAUPUNI STREET (808) 696-3211. Food not the complaint. Irresponsible, care less, poor service was the complaint. Not getting what I wanted and ordered was the greater complaint. I ordered 6 pc. original and 6 pc. crispy chicken for $23.55. I got 6 only original and 6 spicy wings plus 4 biscuits (for $23.55 and not worth my original order? Unacceptable), because the order I wanted would take 18 minutes. Could I wait? Yes and did until I was told I had to wait for the crispy chicken (another 18 min., unacceptable, again), because it was sold to a drive thru. How could they do that? The bus is my transportation and already 8:18 PM. I demanded they give me what they had, so I would not miss the bus. Big mistake. I demand a full refund and a change in service.

H Cortés from Hialeah, FL

Feb 11, 2016

20

They where Cleaning the Store At 7:54 pm ok 02/11/2016. I came At the time above TO order 6 original Chicken breast, large mash potatoes and large wedges. I approached the counter and they told me they weren't accepting Credit cards only Cash. And then the conversation transpired TO christian the employee With the Assistant Manager whether they should take money or Credit Card contradicting each other what they were going TO do. I noticed they were Cleaning the restaurant and things were putting Away even though the store closes At 10:00 pm.

The appearance Of the Store is dirty. The Assistant manager Marry i requested her My food and she said she only had two pieces and i wanted 4 More and she denied TO Cook them. And she became argumentative about her service. And when i requested for her manager she said she had none and she didnt know who her Boss was. Then she started being rude and Not being helpful With the FOOD or information.

I decided i was upset about the demeanor the customer customer Service, how can she be an Assistant Manager and Not have any information on who her employer is. She said she was Not trained in customer Service. And that she didn't have TO give me Amy names or information Of managers and owners so i DON'T make the complaint. And then she threatened me (the customer) to Call the Police because i was questioning her and trying TO obtain the Manager information TO Call her At a later time. This is about the fourth time i commented to this Store in the hours between 7:00 pm TO 10:00 pm and always are More interested in closing the Store rather than selling the food.

The Store Number is 305 226 3596. I am gonna post this in the social media for People TO avoid get ring mistreated Not giving FOOD that is properly FOOD. (Not Fresh) and the Store to be dirty when you have 5 People working that shift .

Amelia Jones from Phoenix, AZ

Jan 31, 2016

20

Went to kfc on Richland ave. in Aiken sc and they wouldn't sale me any chicken wings. Said they was saving them for the family meals. I should be able to go to a restaurant and order what I want. Then one of the employees knocked the tongs on the floor and picked it up and put them back and they continued to serve chicken even after a customer complained about it.

Jacqueline Foster from New York, NY

Jan 19, 2016

40

I have been sending you this request on date Dec.12, 2015 been complaining about your salted chicken and salted fries, I have high blood pressure on more than one. I visited your resturaut very offend and been talking to customer now I need you to send me what I am requesting.

anuj oberoi from Mumbai, MH

Dec 04, 2015

40

Visited a KFC stall that was there in the fete. This was held at The Asian School, Dehradun, India. And the microwave they were using had a broken glass tray which they were using to heat the food items they were giving to customers visiting the stall. On being caught, the KFC people denied it and were continuously. Is this The reputation of KFC and is it really a customer care? Hopefully corporate views this complaint.

Richard Silliboy from Monticello, ME

Nov 26, 2015

40

On Nov. 25th around 8pm I went into the KFC at 808 Main St. Presque Isle, Maine. I ordered my meal and set at a table facing the counter, I could see the bathroom doors and the door going into the kitchen. The janitor who was working on the floors was walking around pushing a bucket of soapy water, he walked past me and went to the area behind me and left the bucket there. I see him walk back toward the counter on the other side of the eating area. When he got back to the front where he was right in front of me, he went to the kitchen door, he paused, put him hand on the handle, leaned down a little bit and BLEW HIS NOSE ON THE FLOOR.

He continued into the kitchen and came out with a spray bottle and did a couple of tables without washing his hands. He wassn't in the kitchen long enough to wash his hands. I decided that I had enough to eat and took my tray to the garbage bin, He was standing there watching some young kids and I asked him his name and he said Bob. I went to the counter and waited for someone to come, Bob asked what i needed and I told him a complaint form. He told me that they were on line, I started to leave and decided that I had to speak to a manager so i went back to the counter and finally after hollering for the manager he came out. I explained what happened with Bob and he called him Rob and said that he would have a talk with him. Didn't get the managers name, he was a young person, probably 5' 6" and he had a thin beard. I do swear that this statement is true as written.

joe fogarty from Denver, CO

Nov 21, 2015

40

Re: Complaint about KFC in, my home town, Streator in Illinois. Two visits in a year, most recent November 7th 2015 for my mother's 90th birthday. Not by my vote, our party of twelve had KFC chicken and several sides for Mom's birthday dinner. The chicken is/was THE WORSE...as TERRIBLE as could be...the thought of it makes nearly VOMIT! The skin was not edible...i did not order it so i can't say how it was done but certainly was not fried...PUTRID! The chicken was also pink in the middle...no one wanted to ruin Mom's b-day dinner but a couple family members i sat next to agreed...TERRIBLE...KFC corporate needs to visit this store! It dies no justice representing you!

Debra F Harman from Louisville, KY

Nov 20, 2015

60

My order was incorrect I have my receipt showing what I was supposed to get the manager cut me off and started telling me what I ordered. How does she know? I have a receipt with my name on it and what I ordered along with my CC information. She then hung up on me. Seriously the Manager. Is the type of customer service a manager gives a customer. I do no think so. I work in customer service. She assumed when I called. She was talking over me and cutting me off . I will take this all the way to the top if I have to. This is ridiculous and totally uncalled for. When I called back she ignored me and was working not listening me and totally ignored me. Then I called back it was busy for hours. She was wrong. My drink wasn't even full when I looked in the cup.

Nikki Edwards from Johannesburg, GP

Nov 20, 2015

60

I am not a complainer, but thought I should bring the following to your attention - I have been a loyal customer over the years, but this morning have decided not to buy from KFC again - three weeks back I ordered a 6 piece and 4 of the 6 pieces were the smaller cuts wings/legs and this morning I bought a colonel burger, cant believe how small it was and the chicken fillet was half the normal size - Blouberg Beachfront Store in Cape Town - very disappointing!!

Alice from Crawfordsville, IN

Nov 18, 2015

40

There isn't enough room to express my discontent in this section for KFC. Please check out my file. Our KFC is in Crawfordsville IN.

Julie Buhr from Bellevue, NE

Nov 17, 2015

60

My son applied for a position at the KFC location at 48nd and L st. He was called in for an interview and the hiring Manager Byron interviewed another person close by where my son was. With knowing my son was there he asked why he should hire that person over my son, and that is unprofessional to interview people in front of others. Especially it being another candidate, yes he asked my son the same question. Well come to find out he did not hire my son he hired the other person because she is a girl. From inside sources that is all he has hired. All guy applications are on the bottom of the pile and all the girls is on top. I will keep my eye on this store and if I don't see a change then I will take further action against what seems to be a sexist manager. No, its not because my son did not get hired and no I do not want my son working there now. I think that it should all be fair to all the applicants that apply.

Violet Olivia from Saugus, MA

Nov 15, 2015

20

Because your new colonel Sanders comes across and non genuine and nauseating by both his appearance his voice and his demeanor, my family and I have stopped purchasing your product and now bring our business to Popeyes Chicken. If you get a more pleasurable colonel sanders I may decide to return but until then Popeyes it is.

Juan sampel from Hartford, CT

Nov 09, 2015

40

These is the second time I go to the kfc on new Britain ave in west Hartford ct and order a $5 fill up box two piece meal on drive through and noticed when I got home that I got two drum sticks instead of a drum stick and thigh. It would be nice if they would let me know ahead of time and not make me feel like I got what I ordered. I just feel like they're trying to fool me. Not cool. Thank you for your time!

Ted Cudal from Las Vegas, NV

Nov 09, 2015

40

I have been using my Military discount for lunch at the KFC (Pilot Gas Station) at I-15 and Craig Rd in North Las Vegas. Today, the manager told me she would not Honor my Military ID card because I was not in uniform. I was pissed. I ate at Raising Caines; they always give me the Military discount (in uniform or not). I am a Commander in the US Navy, and if I want to bring my family to KFC --- it should not matter if I am in uniform or not. The real funny thing is... this KFC is a few miles from Nellis AFB. I will never eat at KFC as long as they discriminate against any member of the Armed Forces!

alice barber from Clarkton, NC

Nov 09, 2015

80

No complaint w/ service, just giving you a heads up on my order today, the chicken pot pie, which I love, they are very good, but, I did find a bone in mine today, first time that has ever happened with a pie order, just thought you would like to know that. I ordered the pie from my local KFC location 301 S Poplar St. Elizabethtown, restaurant #J970017. No other problems.

Kelly Johnson from Hillsboro, OR

Nov 09, 2015

60

I went through the drive thru last night, got home and surprise surprise my meal wasn't correct. I called and spoke to the manager, whom i had a hard time understanding. I went back in - she tossed my food and started gathering the new order with all items I purchased. She had to call out for a large baked beans and the gal from the back ran to the front to do it. Meantime the manager was closer to get this order together. Meantime, the gal ran up started to scoop the beans and in the middle "whipped her nose" grabbed the container again - and continued to fill the order. The manager stood there just watching. I told her on the phone i was a refund on my order OR credit since they had me come back to fix their mistake and credit my time to get their items fixed. She was rude and unprofessional. I expect to hear from someone to do something about this. Meantime, i will make notice to the health department with my issues. With Chip-ole having had ecoli issues i want to prevent this to happen to others also. This manager should be fired with the lack of training, training the employees incorrectly, not back checking and not making them work in a healthy and safe manor.

Neil from Edmonton, AB

Nov 05, 2015

40

I have been a faithful customer of the St Albert KFC 195-001. I always get the combo#3 with fries supreme, and beans instead of the beef on everything (I'm vegetarian). The last time I went there I was charged extra money to add beans. $0.69 for each soft taco, and $0.69 for the fries supreme. So a total extra of $2.18. Which I have never been charged before. They usually just substitute the beef for the beans (which is cheaper). When I questioned the window attendant she was very rude and harsh, and basically said take it or leave. She said that's what I'm charging to add beans, I tried to explain I was only trying to substitute the beans for the beef. She would not hear it! And that I have never been charged this before. She didn't care "about before". I quite arguing as I could see she absolutely didn't care. After receiving my food I was waiting for my change, she came back to the window, and said "is there still a problem?" I said I was waiting for my change. She was really ticked then. She gave me the wrong change back, but I left.

To be honest, I was ticked about the extra charge, but more upset about her attitude and her mannerism. Very unprofessional! And did not make me ever want to return. I have once since, to see if things had changed, and they had not. I Ordered the same thing, and was charged the extra again. She was at the window, still very poor attitude, and I didn't say a thing about the extra charge. She just doesn't have the customer service. Our family of 6 has always enjoyed going there, and it has been our favorite place for vegetarian option, but we Will not be returning there. I very disappointed in the service. It hasn't been this way in the past, but I see there are mostly all new staff there now. I can go across the street to Taco Time for the same meal, same price, and better service, and no up charge!

Kendall Griffith Jr. from Pittsburgh, PA

Nov 03, 2015

60

I went to KFC on Rodi Road in Penn Hills, PA drive thru and ordered a 20 dollar family box due to my family coming in from out of town. I asked for Crispy chicken but when I got to the window, a young lady informed me that they do not have crispy breast chicken and instead they would give me chicken tenders. When I got home and opened the box there was only 4 pieces of crispy chicken and 3 tenders. The amount of food given to me was no where enough food to feed any family. I did attempt to call the store immediately several times but no answer. I think this is unacceptable and should be looked into. I understand busy times and rush hour but we are all customers that need services rather we are in the store or on the phone.

karen ota from Fort Lauderdale, FL

Nov 02, 2015

40

I order at same store on a weekly sometimes twice weekly basis. I was excited to open box of a chicken breast and usually its soggy but this one was freshly fried, as I bit into it I smelled fish, thought 'well maybe they fry fish in same oil", as I continued to eat It -the white meat smelled rotten. them meat from the bone was a purple, red color ,which was also odd to me -trust me I have been eating KFC as a child so I know my KFC and never had this experience. When I took it back to store Oakland Park and NW 21st St, Oakland Park Florida, they disputed my sense of smell, but did return my money. Disappointing and scary that KFC doesn't have a better quality control, the manager had said she had just had the quality control people there this morning. the drive thru was a 10 minute wait in front of the menu board, so not only did I have to wait - the meat was bad. how disappointing.

Bear Bryant from Glasgow, KY

Oct 14, 2015

40

If the real Col. Sanders could see these ads of men pretending to be him, he would turn over in his grave. He was a distinguished gentleman, not a stupid clown. Clean up your ads and honor the real Col. Sanders. I wish that I could send a letter to the corporate executives at KFC and tell them how upset these commercials make me.

Marianne Carlisle from Southfield, MI

Sep 29, 2015

20

My complaint is not about a specific location (however, I do not eat at any very often because it is just not the quality it used to be). What bugs me and just about everyone I talk to about it is your TV advertisements. The guy that you have dressed as the Colonel is not right for the part. I don't know him personally so I won't call him an idiot but his portrayal as the Colonel is ridiculous. He looks like the Colonel until he opens his mouth. He does NOT act or sound like the southern gentleman the Colonel would be. He sounds more like a pervert or a dirty old man. It really is a very obnoxious experience. Are you trying to close down? He's terrible! Fire him and find a real southern gentleman with a deep man's voice. Thanks for listening.

Derek scott from Aberdeen, SCT

Sep 27, 2015

40

Had lunch today at the elgin branch scotland bit of a mixed experience the customer service and ordering was very efficient and the food and drink came in very short time so that was fine the problem that we then faced was to find a clean table to sit at there were only another two tables in the place occupied at the time so we were spoiled for choice but unfortunately there were no clean tables we decided to choose the least grubby one on seating noticed there was bits of food and ketchup stains up the leg of the table and one of the kfc workers then came with a wet cloth and wiped the tables next to us no disinfectant spray or anything spoiled my dining experience the food was tasty but the hygiene in the place was substandard working in the catering trade I thought it was necessary to alert you to this thanks look forward to eating your lovely chicken in your cleaner restaurants soon.

jim ratliff from Indianapolis, IN

Sep 20, 2015

60

We waited at the drive-thru for approximately 5 minutes speaking hello, hello into the speaker with no response. Then, so we drove to the window ask the young lady if there was something wrong with the speaker and she said no she must have hit the wrong button on her head set. After all this irritating time in the drive thru we tried to place our order.with a two piece classic extra crispy the side orders were greenbeans with worker said that we have no green beans so we said corn she just stared at me for afew seconds and then it seemed like it registered thru her stare and then at the end of our order and this long long drive thru ordeal she said it would be an 8 to 10 minute wait for the biscuits and I said are you kidding me and I told her to forget our order a nd we drove off laughing and cursing about the time wasted there and went and had a hamburger. My wife loves KFC that is why I would go to the trouble to complain but this is probably the 4th time we have had a bad experience at this one KFC.Indianapolis store southport and gray road. You have to do something about this store. more than likely a last time customer.

Mary Voshell from Stafford, VA

Aug 29, 2015

40

Went to the KFC in Middletown, Delaware. Ordered the Family fill-up box. Told the girl that I wanted wedges instead of the mashed potatoes. She told me that she couldn't do that. I asked her why and she said that they didn't make changes. I know that is not so because the customer that placed an order for the same thing got his items switched. If you can do it for one customer you should do it for all customers. I asked her if she was going to make the switch but she no.I said that I didn't want the order and that I would go next door to McDonalds to eat. I didn't like doing this because we eat at KFC at least 2 times a week. This is my first bad experience that we have had and is disappointing. August 29, 2019 at 5:30 pm.

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cally harris from Dover, DE

Aug 27, 2015

40

I have not gone to Camden, DE 19934 for along time because last time went we got our order wrong and of course, did not notice till got home and this store is not clean by any means and very very slow in service. I went to a friends house a couple weeks ago and she had POT PIES which were delicious / nice chucks of white meat and nice crust, So thought would try them myself for family. Went to this store 3:30 on 8/26 and ordered 2 pot pies. After 15 minutes told by them had only one pie but if would wait another 15-20 was making fresh ones.

So I waited another 20 minutes to be told that they only had the one pie and NEVER made the other one or any fresh ones. They offered me a 2 pc chicken deal in its place which I had no choice to take but it was awful. It was a small breast and very dry. The pot pie had shredded or pulled chicken not the chunks I had at my friends house. All in all another bad experience. order 4169. People were so agitated about service. This will be our last visit 4 sure.

Jeffrey from Whitney Point, NY

Jul 26, 2015

40

I went to the KFC/Taco Bell on Kendall Way in Malta, NY,12020. The restaurant was so dirty with straw wrappers and taco and chicken wrappers everywhere. Th e drink machine had a bunch of caps and straws all around it. None of the employees noticed the trash and kept on working. I was so grossed out I couldn't get anything.

Debra Turney from Searcy, AR

Jul 09, 2015

20

I went to KFC Monday after work around 4:30 p.m. ordered a bucket of chicken with sides and a Large Liver, I asked if the chicken and livers were fresh they said yes and I ordered extra crispy. When I got home wit our meal the chicken was all dried out not extra crispy, livers were hard as a rock, biscuits were so hard you couldn't eat them, the slaw was dry had not been mixed with any mayo or anything! only got legs and thighs no breast or wings. I work for min. wage and my husband is disabled we don't get to have take out food very often, but when we d we expect good food I payed $22.97 for food we could not even eat.

I work for a hotel here in Searcy Ar. I have recommended KFC many time, but sorry if things don't change I will never recommend it again, if you would have seen our food you would have been very upset, I just wished I had a cell phone to have taken pictures of the so called food that I payed good hard money for. I had to work over three hrs. to pay for this Please resolve this matter, I still have my receipt.

Charles T. Nelson from Sturgis, SD

Jun 26, 2015

40

My wife and I visit the KFC in Spearfish, SD as we live in the Black Hills of South Dakota near Spearfish. Today 6-26-15, and were so disappointed that we will probably not revisit this KFC. It was 12:30pm and we had to ask for a tray to go to the buffet, the serving line was very dirty with spilled food and most of the food was empty, including the chicken station, the drink station was so messy and wet that you could not put your tray down. The women's restroom was so dirty my wife would not use it. Also all the handles and locks were torn off the stalls. I asked one of the employees to come out and clean the serving area and the drink station and they acted like it was a surprise!! Enough said and we will not revisit this KFC and the company should be ashamed.

Evelyn A. Tuccitto from Bellevue, NE

Jun 18, 2015

40

I just want to tell someone in your organization how disappointed I am in your latest commercial. I find the voice of the actor playing Colonel Sanders quite repulsive as well as his dialogue and his laugh. I doubt I will ever be able to eat at any KFC establishment because of this commercial. Whatever your intent, it has certainly failed in this area as I have heard negative comments from many friends also.

Donna Burton from Laguna Niguel, CA

Jun 10, 2015

40

I'm writing to tell you how horrible your commercials with this really stupid man posing as the Colonel are. Some years ago, I was up for the KFC commercials. I was first interviewed by the ad company, and the second interview was with the original Colonel. The original Colonel was very nice, intelligent, asked intelligent questions and was NOTHING like this man on the latest commercials is trying to be. This one and his words and behavior, I'm sure has the original colonel turning over in his grave.

I believe you should drop this that you are doing and bring the whole structure, person and feeling up to an intelligent , well written and stated commercial, that people will respect. By the way, I had the job, but my husband was a Naval aviator and he got orders to move, so I had to resign.

Galry Schlageter from Bonaire, GA

Jun 04, 2015

20

I went to the Perry Ga. KFC and ordered a 3 piece dark meat as advertised on your board. I asked for Legs and come to find out their is a 25 cent charge for legs. You advertise a 3 piece dark meat meal and charge extra for dark meat. You should advertise two thighs and a leg--not a 3 piece dark meat meal. This is the old bate a switch and is not an honest thing to do. I asked the clerk what type meat was a leg and she said dark. How can you charge extra for dark meat with I bought a dark meat meal. I do not believe in misleading customers. Do the correct thing and update your meal listing to reflect what a customer will get.

David Hall from Tulare, CA

May 27, 2015

40

Can't be too specific with 100 words, obviously you really don't want to hear complaints. So I will give you the very short version. I went to store Tulare 845 E. Prosperity #H830011at 4:02pm this date. Order 10 piece chicken, but was then told that is only dark meat, however since there was nothing posted anywhere, Mgr Christine with a real attitude had to adjust increase my charges and added white meat 10 piece. I got home with 8 pieces of dark meat.

So I went back and asked for the Mgr. and was told the new shift mgr had just come on so she very politely asked to help. I told her count the pieces and look at the receipt. As soon as the rude Mgr Christine heard it was short she started loudly from the back stating "you packed it" I didn't, I didn't do it. Fine I don't care who DID it and if she wanted to show her rude behavior and treatment to staff to entire restaurant that is fine too, just make it right. Obviously you don't give these people ANY training.

Well I guess I can't say that because the new girl on shift was very polite and apologized over and over. I asked for the other Mgr name and she still yelling from the back, and wouldn't give her name so the new shift mgr wrote Christine's name on the receipt for me. You need to talk to your employees and find out how they are being treated if this is how the customer gets treated

Marleen Carr from New York, NY

May 13, 2015

20

I went to KFC location Bristol - Address 2701 Durham Rd Bristol, PA 19007 Store #K071080 4 171 4183. Today 05/13/2015, I place my order Chicken cup to go. When eatting the first piece of chicken tenders, it was 1/2 raw on the edges so I threw it away. Then I pulled the second piece apart it was also raw on the side where you saw the flesh pink. I then went back into KFC and spoke with the Asst. Manager who verified the chicken was not cooked all the way.

The cook immediatley burst out and said very louldy That chicken was done, he cooked that chicken - I told him then he was calling me a liar, because you could clearly see the chicken was very pink flesh like. He should not have said anything in front of me, the customer, this was very, very unpleasant and unprofessional. If eaten, I could have gotten very ill and then what will he have to say about that. Because I would have definetly SUED for undercook chicken.

He needs to be spoken to immediately!!!!! In results of that experience, KFC has just lost a CUSTOMER. I will never refer KFC to anyone. This was a very bad experience.

scott from Table Grove, IL

May 09, 2015

40

Got a bucket of original chicken from Macomb IL. and sat down to eat at home the bucket was full of old grease and the chicken was so saturated in old grease the coating was falling off. Ate one piece and it was so greasy , but it was the taste old chicken and grease made us sick the entire bucket went into the trash. Never ever in my life have i seen such bad chicken and cooking from a fast food. I have notified the HEALTH Department so no one else will get sick. They need to shut that store down .And i use to love Kentucky Fried Chicken never again will i eat at the Macomb IL. store. I probably will never eat at any of the stores.

Moira from Melbourne, VIC

May 05, 2015

20

Stopped at Yass KFC on Sunday 26th April around 4 pm. The place was filthy, bits of food of the tables and the floors. It was chilly but my family chose to sit outside, but being eldery didn't want to, asked at the counter for something to clean
a table was informed not allowed but someone would clean up. Only cleaned 2 tables by the time I left nothing else was done. Definitely not on the stopping list.

Deborah Clemons from Cedar Rapids, IA

May 04, 2015

20

Went to KFC and ordered the five dollar fill up and the double chicken breast sandwich. I also ordered one of each side. A lady, I will assume to be the manager, was just standing there chit chatting, also two of the male employee were tossing chicken (like playing a game) and collecting points. One man who was at the drive thru left very angry as they made him repeat his order over and over. When I finally got my food, 25 mins later, it was no where near fresh or hot. I was so angry I threw the food away.

My bill was $20 and some change, I was there May 4th at about 7:30 pm and paid with my Visa card.

cindy cantrell from Alpharetta, GA

May 04, 2015

20

I visited a store in Villa Rica Ga yesterday. First and foremost, the lady at the drive thru (Tisha or nisha). Was extremely rude. We orders the $5 boxes but with 2 legs instead of thighs and sweet tea to drink and was informed they had no tea or no ice. So I asked if I could just get another biscuit instead and they said no.

Then was told to pull up and wait till they brought it out. They gave us the thighs instead, original recipe instead of crispy because they were out and no silverware to eat potatoes and realized this and they forgot cookies. 10 miles down and to think we spent $17. For nothing we really wanted and waited 19 min. For what I'm not sure because I know that chicken was NOT FRESH. Worst experience EVER. Now I know why KFCs business continues to decline.

christal from Bainbridge Island, WA

Apr 30, 2015

40

Theirs been numerous times I went and the food is just poor, they always forget something, i was over charged once and they completely ran out of biscuits and extra crispy chicken. I have 4 kids and we always order more than 40 dollars of food everytime. I get my own which is 3-4 different items there then same for each kid. I think I should be redeem what I normally spend for all the times this was bad.

Sharron Croft from Wakefield, ENG

Apr 28, 2015

20

My son has worked 22 hours for this company and for the past 3 weeks has been given various excuses why he hasn't been paid. He has returned his uniform and has had to go down to the restaurant 3 times to take documents, id etc. When they already had all his details. He was told he had to go down to collect a wage slip then the next day when he went down the wage slip was not there!

One manager said they were going to email head office and told my son to phone back a few days later. My son has phoned several times and was told last week the outstanding money would be in his bank today..... It is NOT in his bank so yet again he made another phone call to KFC. He was told he had to phone back yet again tomorrow. My son is a student and has earned this money. He did do the late shifts so it was not easy for him. Please can this be sorted out as soon as possible instead of fobbing him off all the time. My sons name is Mac Rathmill.

Darren Hickey from St Kilda, VIC

Apr 22, 2015

40

I went into KFC in Kingsmeadows, Launceston. I asked for Family feast +4 extra pieces. with no wings or drumsticks .I was told I had to have at least two of each. I said every time I come in here and ask for the same thing and get a different story each time. I was told a long time ago I would be able to have this as long as I bought the family feast plus the 4 extra pieces. I was then told they would not have enough chicken that I would have to wait 15 minutes. Which I agreed to do. It took the whole 15 minutes. A different girl gave me my order and told me the price. I said looking at the order aren't I allowed a drink as well , seeing she hadn't asked? Which she referred Yes too.But had never asked. When I arrived home right at the bottom of the bucket they snuck in a wing. How unprofessional.

Sandra McNulty from North Las Vegas, NV

Apr 21, 2015

20

KFC 6965 Aliante Pkwy. North Las Vegas,NV. Every single time I have gone to your restaurant, When I get home, I am either short something or given the wrong item that I ordered. I really think you need to look into management at this location. I tried calling the store and I could not even get thru. The number on the receipt is 702-395-2734, it rings a 1/2 ring then disconnects. With all the completion out there, one would think that your number one priority would be CUSTOMER SATISFACTION!! Please take action before places like Canes and Popeye's put you out of business!!!!!!!!!

Richard V. Greville from Pleasanton, CA

Apr 21, 2015

20

In response to TV Monday night special on CBS for a two pcs chicken ( leg & thigh ) with mash potato & gravy, corn cob, biscuit for $3.99, I went to the local KFC to purchase the special. I was told there was no special, but could purchase my order. Not thinking of the purchase price, I order two orders charging It on my Visa card. When arriving home I saw being charged $6.29 each plus sales tax. The total price for two orders including sales tax was $13.78...$5.04 more than should have been. Store personnel said the franchise didn't honor the ad ! !

The KFC restaurant #E720276 located at 1803 Santa Rita Road Pleasanton, Ca. 94566. Ticket #4214.. dated 2015-04-20 time 4:57pm...E720276 4 26 4214 Cashier : TRAVISB. In all the years in purchasing food from KFC this has never happen ! Bad business practice ! ! !

Dessia Chapman from Scottdale, PA

Apr 17, 2015

20

On April 17,2015 I went to the Belle Vernon, Pa FKC at about 4:30pm I ordered a 8 piece meal. There was not a breast. The chicken was greasy. The skin was almost black. It seemed the chicken was "old". It was fairly moist but you could not eat the skin. The sides we got were fine but we went for the chicken. The whole family was very disappointed. They only ate one piece. I have left overs. That never happens when we get KFC. Not sure anyone will want to eat the left over chicken!!!!! I feel I wasted my money...I do not have money to waste. I will have to think HARD before I go back to KFC!!!

de from Lafayette, IN

Apr 16, 2015

20

While traveling through Glasgow Ky, enroute home from a deceased relatives visitation, we stopped at the KFC there. It started with a very surly young lady taking orders. After reluctantly taking our order she informed us the mashed potatoes were not ready and they would bring them to our table when ready. When we were close to ending our meal, my wife went in search of the potatoes, and they were setting at the end of the counter.It was about 6.30 wed evening wed 4-15-15 and there were about 4 customers in the establishment. At least she showed the same disdain to everone. The best KFC we have found is in Greenfield, In and the worst in Glasgow Ky.

kate from Birmingham, ENG

Apr 16, 2015

20

Visited KFC Maypole Birmingham and the restaurant was dirty we had to clean our own table, the staff was miserable the one looked like she was on drugs. We asked for salt and we got given a big tub as there was no sachets. There was only one member of staff serving it took ages to be served and the restaurant was very busy. Not very happy at all as we use KFC often but will not be entering this branch again which is a disappointment as its our nearest restaurant.

Ruth Ferguson-Ferrarari from Richmond, VA

Apr 14, 2015

20

On Sunday, April 12, 2015, I arrived at the store after 9 am morning services at my church. The church services ended at 10:20 am. I arrived at 10:35 am the store doors were locked. I then tapped on the door to get someone attention and finally a young Black man came to the door, it seems he were the only 1 there. The sign on the front door reads Sunday opening at 10:30 am, the guy proceeds to say they weren't opened yet due to no preparations of food. I look through the glass door and there no food in the ovens cooking. It were very inconvenient for me because I had family coming over for lunch. So, I hung around in that area and proceeded to go back around at 11:20 am, the doors still locked, at that time a young black lady were at the register. At that time a few more people had arrived, I tap on the door, the young man finally open the doors upon discretion of the young Black lady at the register who weren't please. My order rung up at 11:24 am. I asked to speak with the manager, my reguest rest on deaf ears.

Norma from Haltom City, TX

Apr 14, 2015

20

My husband and I were in the drive thru window and he was smoking his electronic cigarette minding his own business when the manager approached our vehicle and said if he did not stop smoking She was going to call the cops. Mind you he was in his own private vehicle not inside the store.. She then processed to be very rude and toss us Our food and one of the employees flipped us the middle finger. I will never ever eat there again. Worst service I have ever received in my entire life. This was at the kfc located in Big spring Texas. I tried calling the store to speak with the manager but they will not answer our calls. Please fire this woman. I'm tired of ghetto people working at fast food restaurants.

martin rosenthal from Las Vegas, NV

Apr 12, 2015

20

Ordered two bowls without the pop and cookie one with the the sauce on the side at $5 each. After i paid i noticed that each bowl was $5.29. it was explained that without the pop and cookie the price would be raised to $5.29 from $5.00. this was not explained when i ordered the two bowls and seems to be a form of bait and switch?? Also the bowl which was requested with the sauce and the side had the sauce inside the bowl!! i expect some form of refund.

Joseph Ardito from Charlottesville, VA

Apr 12, 2015

60

Galax VA is the closest KFC to my home, approx. 12 miles away . Service was very slow, one employee taking orders, 3 others employee talking while my wife and I waited to order. Food on buffet was not well supplied, mashed potatoes where dry, I asked for fresh, the old was mixed with the new. Had to ask for chicken, only one breast of original was in pan. Macaroni & cheese was dry & old. Floors, tables walls & bathrooms were dirty. I have been eating at the Galax Va. KFC since your first store was built many years ago, both of us were very disappointed. It was as if there was not a manager on duty to make sure things were correct for the customers. My ticket #5838 @ 6.38 pm. L087002 5 51 5838. I do not usually take time to complain, but this experience is the worst I have ever had at my local KFC & I thought someone at the corporate level should know.

patricia milburn from Dover, OH

Apr 11, 2015

20

My grandson was employed at one of your chains on McCauley Drive, Uhrichsville. Ohio 44683 and his manager accused him of stealing a hook to remove chicken from the fryers, she was yelling and wouldn't leave him leave the store finally after and hour he took off his hat and shirt and told her he was quitting and left. I feel if a supervisor has something to say to an employee it should be done privately and not in front of customers or other employees, I was a manager for another company Goodwill Industries and we were not allowed to yell or scream at another employee in front of others. This incident was very upsetting to my grandson this was his first job he is still in high school' I feel you should look into this matter, I will tell three people and these three people will tell others this could hurt your store and sales and would also discourage people from working for your stores. Thanks I am sure you will check this out it happened Friday April 10th 2015.

saqib nabi from Burgess Hill, ENG

Apr 11, 2015

60

I was abused by the manager at KFC in Brixton London. I visited the store at 12.50 pm on Saturday 11th April and placed my order. After waiting for 10 minutes we asked what was happening with our order at which point the manager started to shout at us. The whole place was in chaos with various customers asking for their money back. when I confronted the manager about him shouting at me I was further abused by him and told I would be banned for complaining. All the other staff in the restaurant and customers were alarmed by his behaviour. I filmed some of the incident and can share but you will have this on camera also.

Eventually we did manage to get our order and left after the manager shouted at us again. When we got home we checked our order and realised the order was all wrong. We returned to KFC and again were confronted by the aggressive rude manager Sammi. Overall I visit KFC 5 times a week and spend a lot of money in the restaurant. I was refunded by money by another staff member who apologised on behalf of KFC and was very pleasant. The manager in questions name is Sammi and his ID number is 2402 (these details were provided to me by the staff member called Mahfuz who resolved the situation that the manager created). I would like to know what KFC propose to do about this incident and my very poor customer experience. I have video evidence to share if required. Also I expect KFC to review the store footage to see the managers actions.

Teresa Scott from Indianapolis, IN

Apr 10, 2015

40

I was at the KFC at county line and Meridan st Greenwood, IN 6:15 p.m. 4/09/15. It took 25 mins. to get to place my order and another 15 mins before I received my food. 1 breast and potato wadges. I am not sure I will ever go back to that store. The last two times I have been in there it has been a mess. KFC needs to make sure that their food is good, the restaurant is clean, and the employees are nice. I am not going back if they keep up the crappy service.

Zoe Robson from Sheffield, ENG

Apr 10, 2015

20

Hi, I visted your kfc branch at sheffield arena last night, where the time stated it closed at 10:30pm. I arrived at 10:10pm to find the doors locked, I was then let in and refused to be served by a member of staff because they said they were not taking no more orders. I work at a supermarket and i would never in my right mind turn customers away. It was disgusting how your staff were with customers last night.

Suzanne McCoy from Doolandella, QLD

Apr 08, 2015

60

I ordered and was charged for a large boxed meal,+ a large fries. I received a boxed meal with small everything + a large fries. I understand mistakes happen but this happens a lot. These mistakes seem to happen again and again. I would be happy to get what I ordered as I love KFC but feel very angry when I get home only to find I have a meal with some of it downsized or missing..

peggy clutter

Apr 02, 2015

40

Went into your store in Effingham Illinois.. tonight and it was appauling.. the service was bad and slow! waited for 20 mins for someone to wait on us and she saw us.. she was helping get drive threw and I kept asking to be served and got nothing but dirty looks .. when we did get waited on, it was rude.. and buffet was half empty.. the chicken was old and dried up .. the gravies were lumpy , and hardly any in the pans ,, 4 pans were empty and the remnance of food were dried up on the pans.. when I asked if they were going to put fresh out and new pans, I was told that if I can do better I could go back and do it .. I demanded my money back and I will never be back .. the store was under staffed or they were all in back one .. and the store was dirty .. the chicken tasted like it was fried in old grease.. something needs to be seriously done with that store..

Heather Lawson

Apr 01, 2015

60

I have had problems with orders being filled correctly/unacceptable customer service at KFC in Royersford, PA over the years and stopped going there because of that. We tried again last night and were again disappointed. We ordered two three piece meals original recipe with dark meat - one with mac & cheese and coleslaw and the other with mashed potatoes/gravy and corn for take out. When we got home, there was only 1 with a biscuit, and the sides were wrong. There were 3 coleslaws and 1 mac&cheese. The coleslaw was completely dry and tasted "off". We also recieved extra crispy for all of the chicken instead of regular recipe. I called immediately and asked for the manager and she was beyond rude. When I explained what got, she replied with "So" "Not my problem" That is a totally unacceptable response from management. I would be terminated for that type of behavior. Additionally, I dont feel that you should have to take your order completely apartto completely examine it before you exit the premises.

Sherronda Miller

Apr 01, 2015

40

I went to KFC(fort valley) on my lunch break on 3/31/15 and the biscuits were hard like rocks. I've had several complaints in the past few weeks from half done chicken to bad attitudes. They will serve you something that they know should be thrown away. They actually get mad when you complain. If they go to eat somewhere and get bad food, do they over look it? I'M DONE!!!

Sara Platten

Mar 30, 2015

40

I have recently visited one of you store locations (0271003) and have had one of the worst experiences in all my years eating at one of your restaurants. I have frequented this location numerous times and every visit has gotten worst and worst ;the food seems to be lacking quality as from when i was a child, there never seems to be enough food ready to serve and the wait times are getting longer and longer. Not only this but the customer service is the worst I've experienced. The reason why I'm writing you is todays specif order was wrong, the drive thru microphone was not working, I could hear the workers working and talking but the could not hear me yet they made no attempt to take my order. I ask that you please take measures to correct this problem with this store and bring it up to a higher standard if not my business is lost.

Ron Henson

Mar 30, 2015

40

I have made several visits to KFC at 4303 Lemmon Ave., in Dallas, Texas, my most recent visit was today March 30, 2015. For the last two months that I have stopped by KFC at Lemmon, I've been toldy that their grill chicken machine is down or broken. I do not understand why as big as KFC and one of the top fast food resturant chain in the nation, you can't have a piece of equipment fixed. I work near the establishment, and I enjoy the grill chicken. It has frustrated me for the past two (2) months when I stop by KFC at Lemmon to be told again and again that the grill chicken machine is not working. I would appreciate it, if you would look into this matter, find out why this equipment had worked for two (2) months, and fix it, so that patrons can enjoy griill instead fried chicken. It is frustraing when I have to drive out of my way to get something that I enjoy the most, when there is a KFC two to three minutes from where I work.

Sharon Goodman

Mar 30, 2015

40

I wrote a complaint in the past, rec'd an "apology" and a promise for a gift certificate, which never arrived. I don't want the gift but your company needs to wake up. There's endless complaints about your Michigan City store on a Facebook page about "Michigan City Restaurants." Is it just me or does the KFC in michigan city seem as if they don't care at all.... waited in line 15-20 min when it was just a van in front of me. The had to order at the window. Asked to have honey with my biscuit. It was even joked about that i cant have any lol then didnt get any in my bag... also didnt get a fork or spoon to eat my meal.... any body else have issues with them? I will say i did order no ice and got that correct!!

Horace Abraham from Port of Spain, POS

Mar 29, 2015

60

I am in the KFC Munroe Road Branch, Trinidad and Tobgao and leading up to Cashier is a dead cockroach on the floor. What poor standard and unacceptable. I have a couple pictures I took as proof.

We however did not receive the lunchbox or the 2nd large popcorn chicken. We were left with limited to napkins despite seeing 4 of us in the car we only received two. This is very disappointing for us as we are regulars at the Solstice Park KFC. We hope that you can assuage are feelings of disappointment.

Mrs. Waite from Nuneaton, ENG

Mar 29, 2015

40

I went to the kfc in bulwell Nottingham,to find when I got home most of my bargin bucket was missing,phone the number on the recipt,i was told that I was to bring the recipt back and she would replace my order, and to extrea meals for my inconvience.so I rang back today to see if I can come and collect it and was atold by kalam that it wasn't in the book,so there was nothing her do.i think it is discugusting how you can be told one thing and something else its wrong,you need to train your staff better,and to commicate propley.

Tania Nash from Melbourne, VIC

Mar 28, 2015

40

29-3-2015 at 12.30pm went through Swan Hill KFC's drive through after placing order the young girl informed me that they only had a few wings left and there would be a 15 to 20 minute wait for chicken then asked me if just the wings would do, i declined and said i'd come back later.So i went back at 1 pm decided to go into the store this time and place my order.Placed my order 2x 3 piece feeds up sized and a small coleslaw the young girl walked off and started the order she had to go around the back to get chicken had a chat whilst she was at it came back around then proceeded to chat with her co worker by this time 10 minutes had passed i said to the young lady excuse me but im in a hurry it still took her a further 8 minutes to put this order together. I asked the girl if i could speak to her manager to express my concerns she told me that they had no manager there today. What a way to run a a business no manager? dirty store, and snail pace service, cold food. Poor effort Swan hill KFC Poor effort. Wont be returning in a a hurry.

jacqui peel from Stoke-on-Trent, ENG

Mar 28, 2015

20

Staff were really busy but no apology for my wait I then ordered to be told after I payed that there was no corn on the cob yet again an then there was no lettuce but yet again no apology I life minutes away my food was all cold after paying 28pound for 5 of us I was not happy an this is not the 1st time

Lynn from Penn Yan, NY

Mar 27, 2015

40

My family and I walked in and ordered our food mostly KFC food and my son- in law had taken his back up and told them he couldn't chew it .. it was too hard they gave him extra crispy but ordered and asked politely if they could give him what he asked for.. but they had non ready so he said ok and waited a very long time to get his order... so when it was done he went back up to the window and the girl in the back was handing his order to the girl up front and said out loud to the girl up front something to the effect of here's your chicken hope you can eat it or cram it up your ass if you cant .....she had a bad attitude and as we left I stopped to say something to the manager about that not being to cool to say things like that out loud with in ear shot of everyone standing there at the counter....

I continued to tell her that, that she shouldn't be working with people if you don't like to work in a hospitality business .. she could lose her job for that .. then this "manager" asked me to point her out and I pointed to her but she missed seeing who I was talking about so I said "the black woman right there" "she said which one , the chunky one?" and I said yes... I also said Im sorry if I offended anyone saying it that way I didn't mean any harm by it .. I was talking in a hurry she said she would take care of it and I left it at that and left.... then we go back there 3 weeks later and we get told that they cant serve us anymore and we need to leave.... I asked why and she said the girl I complained about was the store manager... and the staff was told to not serve us ever again.....

Now Im sure how I said "the black woman " might have offend someone but how else could I explain it in a hurry to the person in charge.() who said she was she manager and wasn't), who I was talking about they don't have name tags on in the back... but as far as what the real store manager said about my son- in law was uncalled for and unprofessional...... but to ban us from eating there again is way out of line.... so I asked the first girl I talked to ( the non manager) why and she said her store manager said we cant serve you guys anymore and told me to call corp. or talk to the store manager and shes not here... I asked what her name was and she said Pat and I asked for her last name and they refused to give it to me .. So I left and Im writing to you now about it... we spend a lot of money in there and all the other KFCs we go to .....

This is NOT how to run a business...... I would like "Pat" to give a public apology to me and my family for her rudeness .....

Mrs S Ali from London, ENG

Mar 27, 2015

40

I have been to this KFC a number of times and it never seems to improve, and after the recent tv programme showing regular inspections i have started to think this branch has never had one! We went one time and the staff on the front desk spent too much time giggling to each other instead of serving people and whilst we were being served they spent most the time whispering to each other and laughing!

The other weekend we went, same staff were on. Served our food and yet again too busy giggle and having a conversation whilst we were placing the order. As we were sat eating the que was from the counter going all the way to the main door, and they were picking each other up laughing and staff from the kitchen were coming picking the girls up and singing very loud as i am sure all this would be on the stores CCTV. As we were eating one girl starting to clean the tables as people were complaining over how dirty they were there was food and sauce on the floor looked like it hadnt been swept or cleaned since it opened.

Then as she was cleaning up she sprayed the disinfectant all over my partner and his food and just said OMG laughed and walked off behind the counter no apology, nothing i was so angry as she found it amusing. I didnt see a manager try and approach us and trying to speak to them was like talking to a wall. I will be pursuing this until something is changed at that branch as it is horrendous and contrdicts everything which is promoted from KFC branch, a complete joke!!!!

Sanaa Harb from Slough, ENG

Mar 27, 2015

40

I went to KFC Hounslow East and I was shocked and disgusted to find out that the Tuesday deal was not available for Muslims who eat halal meat! I would like some sort of explanation or something to be done for me about this.

Portia Buthelezi from Johannesburg, GP

Mar 26, 2015

40

I bought KFC in Johannesburg corner Von Brandis and Bree Street, and shared with my colleagues, after eating the food I felt sick , even now my stomach is acking and went twice already to the bathroom for number 2. I then asked the people I ate with and they are having the same problem, the meat was off I suspect. I will log a complain with the health inspectors, your customers health is important.

Linda Faulk from Port Clinton, OH

Mar 25, 2015

60

We went thru the drive thru at the Port Clinton Store. We ordered 2 5.00 strip boxes one with a pepsi and one with a root beer. The woman said wait a minute. She said ok a 3 piece strip 5.00 box with a pepsi, was there anything else. I said there were 2 of those one with a pepsi and one with a root beer. She then says so what did you want to drink with the 3rd one. I said there were only 2. I then ordered the 6 piece shrimp meal with mashed pot and gravy with it and and a dr pepper with that and also a large macaroni and cheese. When we got to the window I paid her and she gave me thee change and receipt. I was charged for a pepsi, dr pepper, and 2 root beers. I told her she made a mistake and she gave the money back for the drink but she kept the receipt..

She ask us to pull ahead and wait for the order which I didn't have a problem with. I told her we wanted ranch, bbq sauce, butter and honey and pulled ahead. when it was brought out we started to leave and found a small mac and cheese instead on the large. I went back into the store and that was corrected. When we got to where we were going to eat not only didn't we have bbq sauce, honey or butter we had no napkins or forks which makes it hard to eat mashed potatoes. I was really hoping this year would be different at KFC but its not looking good. Several people on facebook have said they won't go to this store because of poor service and food. I will say the food was hot and fresh but when you have to repeat the same order over and over and then its wrong I can understand why people say there is poor service. The line for the drive thru was past the front doors on the other side of the store so drive thru was very slow.

Her name tag said Bonnie and I think maybe she needs to be retrained or not be on drive thru. It was my first trip there since they opened this month and I was very disappointed.

Jodie Wild from Liverpool, ENG

Mar 25, 2015

40

The KFC branch in chester Cheshire the staff are rude the floor in waiting area is very dirty there is no room for all the waiting customers and also the waiting times are ridiculous I won't be visiting that particular branch again.

Albert Carter from Marietta, GA

Mar 25, 2015

20

25 Mar 15 I visited the KFC store #G135085 in Smyrna Georgia. I'm 57 years old and grew up on KFC and loved eating it through the years. I haven't eaten at a KFC in the past year or so because I had switched over to Popeye's. Today I wanted to switch up the flavor. I ordered a two piece meal to go Ticket #4052... After getting back to my office after and expecting a wonderful lunch. What I got was a nasty and greasy looking piece of meat that was by far the worst tasting meat I have ever put in my mouth. I thought when I looked at it, it looks darker than I know it be in the past. It looked like it had been dropped in grease and black sand a few times. I tasted as it looked, like crap! I paid $7 for a biscuit, because the rest of that meal went into the garbage can. I do have pictures of it, if you would like to see it. I also took the survey Validation Code 22170. I was not at all satisfied with the meal that came out of that store.

Mike from Wichita, KS

Mar 24, 2015

40

I went to our local KFC in Liberal, Ks tonight. I went inside ordered and specifically ordered 2 extra bisquits. I got all the way home, which is like 5 miles and too my surprise, no extra bisquits. Upon calling back, spoke with the manager and she basically put the blame on me. I got charged for the extra bisquits, they sure got this part down. The manager defended the store and employee, busy, which they were not. There was no apology, no I'm sorry. She expected me to drive back, let food get cold. Also the bisquits I got were thrown in with the chicken, not put in a separate container, they got soggy from the chicken and 2 out of the four were all broken up in pieces. They were also out of honey. This in my opinion was an easy fix. First, a sincere apology, then get name and address and offer a gift certificate of like $5. This would accomplish two things, let me know you care about me the customer and second and probably more important, get me to come back into your place of business. What it did was give me a really bad taste in my mouth and second, and worse for you, I will not be back to KFC in Liberal, Ks. I might add that I am doing this so they can learn from this mistake.

John zamrzla

Mar 22, 2015

40

I just left and went thru KFC for dinner. I order a 2 piece crispy with wedges and mashed potatoes. They say they only have 1 piece of crispy (I'm thinking why? Isn't this a chicken place?) so I say fine give me one piece of original. Then I get back here (luckily I was coming back here) and there is no silverware, ketchup, salt, pepper or napkins in the bag. How did they expect me to eat mashed potatoes with no silverware. How can you eat fried chicken with no napkins? Who eats potato wedges without ketchup..

Lesa from Lexington, SC

Mar 21, 2015

40

My family and I decided to eat out tonight. My daughter wanted chicken from KFC, so on my way to pick up all the food, I stopped at KFC first to get my daughter some chicken legs. When I arrived at the drive thru to place my order Christie introduced herself. I asked for two chicken legs, and she said they didn't have a two piece. I told her I just wanted to buy two pieces of chicken. She refused to sell me two pieces of chicken. So, I asked if they had a three piece, she said yes. Christie asked me, if I wanted Original or Crispy, I said Original. They she said, We don't have Original our machine is not working. So I told her never mind. I have bought two pieces of chicken there before many of times. I will not use this location again! The location is in Batesburg Leesville South Carolina. Sorry Management!!!

On 4/5/16 at 2:19 p.m. in the afternoon, my sister and I decided to stop get chicken for supper. I went thru the drive-thur and told the girl that I needed 8 original thighs. The cashier said we are out right now and it will take 25 minutes to cook, do you want to wait. I ask if they had legs, no was the answer. I said well we don't want to wait 25 minutes on thighs, you have no legs so I ask, do you have chicken breast originals. She checked and said I have some original and some crispy.

I said okay I need 12 breast. I then ordered 12 biscuits, 3 large mash potatoes-gravy, 1 large coleslaw. the total order came to $62.70. When we pulled around to pay, the cashier said that it would be a few minutes and could I pull forwarded. I ask her why there was nothing ready and she replied, oh, we got busy and we have not caught up yet. When we got home I found only 4 original breast, the biscuits were burnt and had not even risen up. When the cashier came to the car she never offered anything. Her name on our ticket #1671 said Rhiannon. Needless to say that some of the breast were not done in the middle and we ended up cutting the chicken in small pieces to my cats. Very unsatisfied.

Bryan Wilson from Bangkok, 10

Sep 16, 2016

20

I am living in Bangkok Thailand for the last 30 years and always enjoyed having a KFC meal in the restaurant near where I was staying. KFC is unique in its taste due to the magical mix of herbs that Colonel Sanders concocted a long time ago now, but sorry that is no longer the case here in Bangkok, at least as far as the home delivery is concerned. The batter is bland, oily and has no taste whatsoever now of those magical herbs. Its like any fried chicken you can buy of the many small street vendors and yet we pay a hell of a lot more for it. I won't be buying t anymore that's for sure. I used to think it was probably just a one off bad delivery, but no its the same every time now, bland and greasy. I would start looking into the problem if I were you because its not Colonel Sanders recipe anymore...its pure plain batter and not even crispy anymore.

Vertis Slappey from Covington, GA

Mar 28, 2016

20

I downloaded a coupon off the web for KFC the coupon got KFC trademark on it. They wouldn't take it at the KFC store. So I call KFC complaint department at 1-800-225-5532. They told me that it was nothing they could do. Why upload coupons on the web if the coupon can't be use?

Well KFC has lost me as a customer. \When I want to eat fry chicken out I will just go to Church's Fry Chicken. To me it's better chicken anyway and they do take web coupons without any problems. I just hope other feel the way I do. Does the same. I am uploading the coupon that KFC won't take so all can see it is a KFC coupon. P.S. This not the first coupon I try to use at KFC that they wouldn't take. Just I am not going to try any more. I gave KFC customer service 1 star because I couldn't give it a 0.

Richard Bennett from Kingsland, GA

Aug 08, 2016

20

My wife and I ordered a 2 piece meal and a 3 piece meal. We were told original chicken was being cooked and would we like to wait or take extra crispy. We chose to wait. Our order was a 2 piece meal small mashed potato, small cole slaw, a 3 piece meal, small mashed potato, small cole slaw, a large wedge, a large gravy. Simple order. Our wait was a couple of minutes, no problem. We drove home and discovered we got 2 meals each with 2 pieces of chicken, and one of those pieces in each meal was extremely small. But I paid for a 3 piece meal.

I called KFC and the phone rang and rang and rang more than 30 times. Finally someone answered and I described the issue. I was told to come back and they would give me my missing piece of chicken plus some extra for my inconvenience. Upon arrival I asked for the manager so I could get my chicken and I was asked if I was the person that called a few minutes ago. I said yes. She said let me see your slip, I gave it to her and she boxed my missing one piece of chicken. I had asked for the manager but she refused to get that person. I left with my piece of chicken.

There is a Subway, McDonald's, Wendy's, Burger King, OPS, Captain D's, chick Filet, Dick's Wings, Firehouse subs, Zaxby's and a Popeyes all nearby. This happened last month also, which only made me that much more angry with your establishment since nothing has changed. It is only two strikes, but I think your OUT and I will spend my money at some of the other fine establishments nearby. My server was Kyle, he was great, told me there was a short wait and he would bring our food out to us when it was ready.

He did just that. Too bad his co-workers can't fill the order properly. Too many people completing one order with no one watching that the proper items were placed in the order. That is a training issue. A ten year old could have done better. I doubt I will hear from you folks, however you can be sure that I will tell everyone I know to be sure to check their order before leaving your restaurant. I should post this to yelp.

Mrs. Jayne Rhines from Novato, CA

Mar 19, 2016

60

When I arrived at the KFC at 7145 Redwood Blvd, Novato, CA 94945 at 5.24PM on March 19th, I was greeted by a nice young man alone (by himself not another employee in sight). I inquired if he was alone and he said yes. I noticed that the backdoor was wide open. Anyone could have walked in unnoticed. I placed my order. I pointed out to the young man that the drink station was a mess and over flowing with ice. There were NO napkins in either sleeve on the station leading to the dining room. Trash was also all over that station. I mentioned that that was not very appetizing looking. I inquired when the other employees were scheduled to come in. He then told me that everyone was on break. Why would you send everyone on break at the same time during the dinner hour?

I received my order which was a 10 pc (crispy) chicken bucket. After getting home I have to say that the chicken did not have its usual juiciness. It was dry. My guess would be that it was past its holding time. This was not the first time that I have gotten take out at this location. I have seen things in the past but I now feel that I needed to say something. Hopefully my comments won't fall on deaf ears.

Dianne Hoapili from Hana, HI

Feb 17, 2016

40

Receipt: Order 8718 20:01 #07 FEB. 16`16 REG0001 at KFC WAIANAE H730275, 85-054 KAUPUNI STREET (808) 696-3211. Food not the complaint. Irresponsible, care less, poor service was the complaint. Not getting what I wanted and ordered was the greater complaint. I ordered 6 pc. original and 6 pc. crispy chicken for $23.55. I got 6 only original and 6 spicy wings plus 4 biscuits (for $23.55 and not worth my original order? Unacceptable), because the order I wanted would take 18 minutes. Could I wait? Yes and did until I was told I had to wait for the crispy chicken (another 18 min., unacceptable, again), because it was sold to a drive thru. How could they do that? The bus is my transportation and already 8:18 PM. I demanded they give me what they had, so I would not miss the bus. Big mistake. I demand a full refund and a change in service.

Dale B. Mitchell from Somerset, KY

Jul 30, 2016

40

Placed an $18 order at Drive through. Drove to pay window. Handed $20 to lady. Noticed sticker on window that Senior Discount available upon request. She tried to hand me my change, and I asked for the S.C. discount. They would not give it to me. Said I had to ask when I ordered. I told them the sign did not say that, and that sign was not available until after I ordered. Refused because it was "company policy". After much discussion, I cancelled the order. They deducted over a dollar because of "their cost". The food was never handed out the window, and was never seen my me. I did not cost them anything. If the delay cost them, it was because of the poorly placed sticker at pay window. I do not want anything. No free meal. Nothing. I have been a faithful KFC diner since I went to Harlan Sanders birthday party in Corbin in the early 70's --- No more. KFC at Somerset, KY is pathetic.

Debra F Harman from Louisville, KY

Nov 20, 2015

60

My order was incorrect I have my receipt showing what I was supposed to get the manager cut me off and started telling me what I ordered. How does she know? I have a receipt with my name on it and what I ordered along with my CC information. She then hung up on me. Seriously the Manager. Is the type of customer service a manager gives a customer. I do no think so. I work in customer service. She assumed when I called. She was talking over me and cutting me off . I will take this all the way to the top if I have to. This is ridiculous and totally uncalled for. When I called back she ignored me and was working not listening me and totally ignored me. Then I called back it was busy for hours. She was wrong. My drink wasn't even full when I looked in the cup.

Nikki Edwards from Johannesburg, GP

Nov 20, 2015

60

I am not a complainer, but thought I should bring the following to your attention - I have been a loyal customer over the years, but this morning have decided not to buy from KFC again - three weeks back I ordered a 6 piece and 4 of the 6 pieces were the smaller cuts wings/legs and this morning I bought a colonel burger, cant believe how small it was and the chicken fillet was half the normal size - Blouberg Beachfront Store in Cape Town - very disappointing!!

Christopher Eklund from Hanoi, 64

Jan 28, 2015

60

I'm American living in China. The KFC does deliver breakfast food at all in the city of Wuhan where I live, so today I ventured out in an ice storm (I didn't know when I left or I wouldn't have bothered) to get my favorite breakfast at KFC, the bacon-egg sandwich with the real bread which is a luxury in China. I live in Hankou, and all of the KFC's near my home are on Jifeng Dadao street. I had to go to three different KFC's because each one was telling they were out of the that sandwich (the ham one too), and I was furious because I was freezing cold, burning my hands off as I forgot my gloves, it was that important I have this breakfast. But three places said no. Finally, at 9:50am, at the third restaurant, I explained to one Chinese girl who had good English that I had gotten out of bed early, drove to two other KFC's and now was frozen nearly to death, and two other stores had refused me. I said "Why? Why don't you have this sandwich? I've been to KFC's in Hangzhou and Shenzhen and they always have them.

No one ever eats that sandwich but me. At those cities, I ate the same meal every day for a week while on vacation, it was always there, because they don't run out of something Chinese people won't eat. So I am sure you really do have those sandwiches, you just don't want to have to make one because it will take you 10 minutes, and by then it's 10:00, isn't that the truth?" And she turned red and nodded that yes, I what I said was true. And she told me they have the sandwiches and that she would go ahead and make them for me. Which leads me to believe that none of the other restaurants wanted to make it for me, and so they lied about not having them. In China, KFC's are willing to throw away customers and not help them, and even infuriate them and make them hate you for not having certain key foods that really make our lives feel happier in a country where our kind of food is not popular and is not found often. For example, in 2010, China banned pancakes from all McDonald's in china.

PANCAKES, a foreigners favorite breakfast food. It was like China and Mcdonald's were saying "forget you, we hate you, get out of our country!" ... they are many of my foreign friend's and my own favorite breakfast. Now I go to KFC for this breakfast sandwich which is the best, because they won't even deliver that to us in the morning! I would order this every day, spend $10 a day if I had to! (Delivery is only $1.25 in China, very cheap for delivery fee, and no tips can be given, either.) KFC Corporate, you've got a real problem with customer service in China, I just wanted you to know. You don't make them support delivery, and we the customer never know when they are lying about ACTUALLY being out of anything, since the main reason they say they are out is because they don't want to make that food because foreigners are the only ones who eat it and they either A)don't know how to make it or B)refuse to make someone's day that much brighter by offering the very thing they came there for. It's just sick.

Juan sampel from Hartford, CT

Nov 09, 2015

40

These is the second time I go to the kfc on new Britain ave in west Hartford ct and order a $5 fill up box two piece meal on drive through and noticed when I got home that I got two drum sticks instead of a drum stick and thigh. It would be nice if they would let me know ahead of time and not make me feel like I got what I ordered. I just feel like they're trying to fool me. Not cool. Thank you for your time!

alice barber from Clarkton, NC

Nov 09, 2015

80

No complaint w/ service, just giving you a heads up on my order today, the chicken pot pie, which I love, they are very good, but, I did find a bone in mine today, first time that has ever happened with a pie order, just thought you would like to know that. I ordered the pie from my local KFC location 301 S Poplar St. Elizabethtown, restaurant #J970017. No other problems.

sayed jaffar from Dubai, DU

Jan 26, 2015

40

I like KFC a lot. I always go there to eat. Today when we asked for 3 lunch treat spicy we have been served with non-spicy chicken pieces. One of us went and asked so the guy in KFC changed his entire plate and he got spicy chicken.me and my other friend didn't bother but we left without eating n decided not to come there n tell our friends as well. More over the guy says he has never received a complaint from people eating same chicken. Please understand we are not mad to complaint if we have got the right spicy chicken. This is Happened At a KFC outlet in Dubai (Al Khaleej center mall- Bur Dubai, Dubai, UAE). I will suggest my friends not go there again.

Julie Buhr from Bellevue, NE

Nov 17, 2015

60

My son applied for a position at the KFC location at 48nd and L st. He was called in for an interview and the hiring Manager Byron interviewed another person close by where my son was. With knowing my son was there he asked why he should hire that person over my son, and that is unprofessional to interview people in front of others. Especially it being another candidate, yes he asked my son the same question. Well come to find out he did not hire my son he hired the other person because she is a girl. From inside sources that is all he has hired. All guy applications are on the bottom of the pile and all the girls is on top. I will keep my eye on this store and if I don't see a change then I will take further action against what seems to be a sexist manager. No, its not because my son did not get hired and no I do not want my son working there now. I think that it should all be fair to all the applicants that apply.

Ted Cudal from Las Vegas, NV

Nov 09, 2015

40

I have been using my Military discount for lunch at the KFC (Pilot Gas Station) at I-15 and Craig Rd in North Las Vegas. Today, the manager told me she would not Honor my Military ID card because I was not in uniform. I was pissed. I ate at Raising Caines; they always give me the Military discount (in uniform or not). I am a Commander in the US Navy, and if I want to bring my family to KFC --- it should not matter if I am in uniform or not. The real funny thing is... this KFC is a few miles from Nellis AFB. I will never eat at KFC as long as they discriminate against any member of the Armed Forces!

Jeffrey from Whitney Point, NY

Jul 26, 2015

40

I went to the KFC/Taco Bell on Kendall Way in Malta, NY,12020. The restaurant was so dirty with straw wrappers and taco and chicken wrappers everywhere. Th e drink machine had a bunch of caps and straws all around it. None of the employees noticed the trash and kept on working. I was so grossed out I couldn't get anything.

scott from Table Grove, IL

May 09, 2015

40

Got a bucket of original chicken from Macomb IL. and sat down to eat at home the bucket was full of old grease and the chicken was so saturated in old grease the coating was falling off. Ate one piece and it was so greasy , but it was the taste old chicken and grease made us sick the entire bucket went into the trash. Never ever in my life have i seen such bad chicken and cooking from a fast food. I have notified the HEALTH Department so no one else will get sick. They need to shut that store down .And i use to love Kentucky Fried Chicken never again will i eat at the Macomb IL. store. I probably will never eat at any of the stores.

Jan 19, 2013

60

The Kentucky Fried Chicken location on 65 Highway Sedalia, Missouri 65301 is very poorly run. Every time that I have stopped ( almost every Saturday evening ), there are several unprofessional young staff members. They do not seem to have any idea what they are doing, i.e. at the front register is unattended; it is impossible to order off of the menu (when trying to place an order, after a long wait for staff to come take the order, the answer is always “We don’t have that item ready tonight if you would like to order that you need to call ahead at least 20 minutes”). Tonight 01/18/2013 a customer had taken the time to call ahead for a large order, and he had to stand and wait for at least 45 minutes, because he was repeatedly told by at least 3 staff members that they hadn’t received the message that he had placed an order ( The entire staff stays out of sight behind the counter, at least they should be able to answer the phone and have orders ready, but this team is hopeless! Also, it seems futile to call ahead for a Chicken fried steak, or a pot pie, as the message would not be relayed appropriately!) The staff obviously feels that the poorly stocked buffet is all that they are responsible for (in what other resteraunt would you place an order off the menu and be informed that the item is not available!) Also, many times there is very limited amount on the buffet, and the selection is obviously been sitting too long, i.e, the chicken is soggy, the biscuits are hard, etc. It is obvious that KFC does not care whether they continue to have customers come into the Sedalia, Missouri location! Truly it is amazing that anyone continues to stop at and place orders for food at the Sedalia, Missouri KFC, it would require a great love of fried chicken or the ability to overlook a terrible group of employees who are obviously only present for the pay, and have not been trained to provide even tolerable customer service. Also, the bathroom is filthy and the toilet seat is too small for the toilet! Management please visit and correct this situation!

Dikeledi Matlhare from Hartbeespoort, NW

Sep 11, 2017

20

a loyal pregnant customer, the toilet is always out of order they say there is no water. which is not true pls I need to enjoy my meals relaxed

jim anderson from Green Bay, WI

Sep 10, 2017

20

Not the first time we visited this location. 1696 Main St. Green Bay, WI. Store is dirty, service is terrible, and the employees are unprofessional and obviously untrained. Manager is oblivious to the problem. Won't visit this store again or any other KFC locations that are dirty. I will report this location to the local health department. KFC, please clean up your act!

Eric Fronstin from Phoenix, AZ

Sep 06, 2017

20

Date of complaint: 9/6/2017, 3:49 P.M. Store D212067, Ticket 3245.
I came into store. No other customers. I asked a Hispanic lady, no name tag for a 2 piece original meal, 2 thighs, mashed potatoes and Cole slaw.
I specifically asked again for 2 thighs and she nodded her head yes. When I got the meal to go, I asked a 3rd time, are there 2 thighs, YES. I went to my car, opened box to check and there was 1 thigh and 1 leg. I took the box back in and asked for a different employee. She took the leg out and added a thigh. No Sorry, no nothing !!!!!!!!!!!!!! I'm letting you know ONLY because there's no sign that states a customer can't have 2 thighs. It's just horrific Customer Service !!!!!!!!!!!!!! Pretty sad that a customer cannot trust this location to get an order correct. I'm so close to going on Social Media to let everyone know to go elsewhere or check your boxes whether in drive-thru (holding up a line) and in store.

Philip mauro from Salinas, CA

Sep 05, 2017

20

The parking lot is horrible with grease and milky funk all around.Inside has old grease and dirt all over the kitchen. The air conditioner is not working and the smell was horrible.not to mention children's dirty diapers by the front door.i love KFC but that branch should have the health department look at it.

Nashawna Jones from Kent, WA

Sep 04, 2017

20

To whom it may concern on September the 1st 20017
after a long day of work I decided to go to your KFC/LONG JOHN SILVER location in
Kent WA store address 10414 SE 260th #328 Kent Wa 98030
so I a paying customer place my order to your cashier name RASHAWNAR THAT WHAT THE RECEIPT SAY
E720484 4 68 4418 @ 4:31pm
I ordered the L5 and i was told its cooked to order so i waited only to be served trash the food had all types of particle on it
and mind you before I was handed the food I clearly let the cashier know that i was concerned about my food i have the cook on
camera being unprofessional playing on his cell phone and then handling the food to be served to the public with no gloves on
I finally requested to speak to the manger whom said her name is Tammy i explained to her the situation and showed the store manger the food that was served to me with all the particle on it and I informed the manger Tammy that I have her cook on camera playing on his phone and then handling food that there serving to the public i then proceed to show the store manger the video of the cook playing on his phone @ this time after she reviewed the tape i asked for the cook name because this is so unacceptable she tell me the cook name is Alfonso I explain to the store manger Tammy that I file a complaint @ that time after I said that she refunded me my money and re cooked my order
so in Washington State food safety rules and chapter 246-215 wac your employee is in violation before i go any further I'm giving you the opportunity to correct the problem to have someone do something to your food out of spite is the worst and for you to have employee that works for you that would harm a consumer food is unacceptable
there are so many germs on a cell phone it is one of the most dirtiest possessions with bacteria all over it and for a cook to display such poor regards about food safety is unacceptable
i still have images on my phone that i showed your store manger for some reason it will no upload but if you need proof i can go to a friends computer to show you sincerely Miss Jones

Patricia DeRenzo from Wallingford, CT

Sep 04, 2017

20

I had 7 pc meal that cost me $17.01 only to get 3 thighs (small) and even smaller 4 pcs. chick legs. Got small biscuits and bland mashed potatoes. Gravy was fine. The chicken tasted "funny", dried out and not hot. Biscuits were dry and not very good. I drove from Wallingford,CT to Hamden, Ct to have KFC because we don't have KFC in Wallingford any more. So very unhappy with this KFC experience. About ten minutes after eating, I felt stomach sick. Got up to take Pepto Bismal and then, had to take Alka Seltzer..burping and feeling stomach sick for hours. An hour later, my sister, who shared this meal with me, asked me if I had "adjada"....which means upset stomach. I told her yes and she, too, said her stomach was sick and she couldn't stop burping. I am expecting a full refund of $17.01 and seeking to speak to whoever necessary to resolve this horrible experience

HERBERT BROWN from Troy, OH

Sep 01, 2017

20

been going there for years and I a nd my lady was there on 9-1-17 and there was not much food in the buffet and what was in there was dried up some of it and I told them that they needed to fill the buffet and I waited and waited for 15 mins and I told them again my food that I got while waiting got cold so I went there to the counted for the third time and I think it was the manager and told her that I was not going back there anymore and all she did was looked at me like big deal.

Sheryl Lundy from New Hartford, CT

Aug 29, 2017

20

I ordered a 16 pc. meal that they charged me for. and they gave me a 12pc meal. I discovered the mistake when I got home. Which is a bit of a drive. But it took about 12 min. to get someone in the place to even take my order. The Torrington, CT restaurant just is steadily going down fast on quality of food some of the chicken pcs in the bucket looked like they cut the small pieces in half and counted each pc as 1 pc. (really people, they are that cheap.) I don't mind waiting if there are other customers in the building but I was the only one there. This wasn't the first time the quality of service and/or the food has had a issue. We went to kfc last week and did the buffet. some of the food looked like it was there all day and the mashed potatoes started to have crack lines, no grilled chicken or biscuits and the chicken that was there was hard and dried out. and that is the 2nd time I have found the buffet in that state. unbelievable. I WAS VERY UPSET WITH THE STATE OF THE SITUATION. I work in the quality control field (for 30 yrs.) and this wasn't it. $42.00 for a wannabe bucket of chicken with some of the stuff missing really do you think I want to go back and get ripped off again. and how many other people has this just happen to occur with. Corporation needs to fix this.

Bill Hillman from Houston, TX

Jul 17, 2016

40

Your KFC store at 20320 FM 529 in Cypress, Texas is the worst KFC I have ever been a customer with. I have been purchasing food there for 3 years and the food keeps getting worse and worse. Today when I tried to purchase a 3 piece meal, all white, grilled, I was told that this particular store didn't sell grilled chicken anymore. Reluctantly, I ordered crispy instead. When I got home and opened the box, the chicken was greasy and looked and tasted like it was cooked days ago. Until KFC corrects it's menu and monitors this store better, I will not waste another penny at this restaurant.

Lee from St. Charles, MO

Jul 15, 2016

60

My drive through order was shorted; I was handed the bag and thanked; when I got home, I found the order was short. I typically do not tie up the line by checking each item in my order; I trust that the person at the window has verified my order is complete. The purchase was for $19.35. Since the dollar bill is the only form of consequence for poor service at my disposal, my family and I will avoid this store for 19 weeks.

thomas timothy from Hamilton, OH

Jul 14, 2016

20

I am fed up with your tiny pieces of chicken. How much smaller can they get? I've been a KFC lover for over 30 years but the size of the pieces he reached an unacceptable level. I wish I could post pictures. I just got the 20 piece and the two breast are small and the wings aren't much bigger than what I get at a buffalo wild wings restaurant. The drumsticks were the same way. Your piece size have slowly gotten smaller over the decades. But the have got to the point of ridiculousness. I'm hoping you will take my disappointment seriously. I can't be the only one that has noticed this significant size difference.

Caroline whitworth from Halifax, ENG

Jun 24, 2016

40

Just being to your branch at Marsh, Huddersfield, and I have to say I was appalled at the service. I ordered 2 zinger wraps meals and a snack box. The wraps came with no salad. The drinks were poured from bottles and were flat and warm and one of the wraps had mold on. Took them back and they made 2 more, got back to work and again no salad in them, took them back again. Spoke to the manager and got a refund, I only have half an hour for lunch and it took me 15 mins to get served and after going back twice my dinner was over.

Ashay from Port Louis, PL

May 13, 2016

20

I am hereby writing you as a very disappointed customer. I was today present at the KFC of G.Bay La Croisette at around 8.00 PM. It was a quick service, I bought two zinger with pineapple and cheese as add-ons. I moved to my table and started eating with my friend. I was really shocked when I faced such an unprofessionalism from the part of the KFC staff. When I started eating, the outer layer cooked, but when I reached the interior layer, it was a complete disaster, the inner layer was not properly cooked, I could sense the raw taste of the chicken.

I firstly thought it was in my mind. But when I asked my friend how was my zinger, he confirmed that it was not properly cooked. We immediately packed it again and moved to the cashier where we bought the zinger. There she took it from us and moved to the back in the kitchen. I was asked to wait with my friend. There, the person in charge came to meet us, and he told us that no, the zingers were properly cooked. We insisted that no it was properly cooked. But the person in charge had already made his mind. And Sir, we were really shocked with firstly the way he talked with us, we did not expect such a treatment from the person in charge of the KFC branch of G.Bay La Croisette.

Secondly I do confirm with you Sir, we did not expect that the person there would take back our zingers to a place where they were out of our sight, and come back to us and tell us that it is properly cooked and expect us to eat it again? The person in charge returned us the zingers and when we opened the box in front of him to show him, he watched it and even took pictures of it and returned us it.

And I think he expected us to eat this not properly cooked zinger. Is that Sir, the way KFC, an international outlet operates? And I always heard that the customer is always right? And today the person there actually proved it wrong. He told us that not only two chicken are cooked together, but many more. And no one complained that the chicken was not properly cooked? So if no one else bothered to come back to complain, so the zinger was perfectly cooked? I was really very disappointed today with the staff of KFC G.Bay La Croisette.

To conclude Sir, we were very disappointed how we were treated there in front of everyone and secondly how could this guy tell us that the chicken was properly cooked when it was not the case. We would be very grateful if you could look into the matter.

Helen Calhoun from Aiken, SC

May 12, 2016

40

Well today my brother went to KFC on Jefferson Davis highway Beech Island SC phone 803-593-4778 we purchased a 8 piece family meal. When we receive the food it was dried out and had so much salt on it you couldn't eat it. Therefore, I called the store back to speak to the manager which he stated for me to bring it back I couldn't because my brother had left and I am disable. He ask for my name in the process of giving it to him the call was disconnected so I call back multiple time and they refuse to answer.

Sheila Zborek from Knoxville, TN

May 11, 2016

40

My family met at kfc in lafayette indiana on 52. 4 people in the place took staff 10 min. For anyone to help us. We got the buffet, it was all dried up from being on the steam table for a long time. Had to ask for chicken. Had to ask for sweet tea that we never got. My son had to use his shirt to clean off a table. Manager was very rude. It was very filthy!

Benjamin Truong from Tuart Hill, WA

May 07, 2016

20

I bought a couple of things from KFC in Morley. The wait was a long, there was only 1 person working at each station. The chip were old and cold, I found out I was missing the burgers, even though I double check with the servers to make sure everything was in the bag, she said yes. Once I arrived home, ready to tuck in, I'm missing the burgers, the chips are cold and old, and the it just doesn't very appetising. I think I'll stick with other fast food chains instead a KFC. You have gone down on your standards. Disappointed.

Ang from Perai, 07

Apr 29, 2016

20

I am a regular customer. I used to purchase via drive thru at Malaysia, store # 1010832. Each time my purchase was not given a receipt. Never mind of that but I wanted to try the survey to get a 10% discounts but was not able to do so because no validation code found on the receipt. Do you think this is equivalent to cheating as receipt stated get a 10% discount on your next purchase after completing the survey, but the receipt has no code to continue the survey and they save 10% on our next visit. They get profit of 10% because they don't give the 10% discount. This is a real cheat.

Yousef from Preston, VIC

Apr 06, 2016

20

Today I and my kids went to reservoir KFC, we bought family feast and 4 crushers for take away. When we went home and started eating we found at least five very tiny small pieces. I took 3 pieces to the shop and I said to her, we had at least 5 tiny pieces of chicken and we went to many stores and ate in and that didn't happened. She said we have to put about 5 small pieces and she talks like a boss without a respect to the customer or even offering to swap them or apologising and I said to her thanks any way and left the chicken pieces there and said to her I will lodge a complaint.

Mark from Omaha, NE

Mar 12, 2016

20

I ate at your #g135034?KFC Long John Silvers 3949 North 132 Maple Omaha Nebraska yesterday 12:45PM. What a mess it smells like old grease the employees are loud, uniforms filthy dirty looking. My Food took forever. Manager to young and dumb to know how to run this ghetto store he was running around yelling even heard crew say im not doing that manager states fuck your not. My wife and I just about lost it but we just were waiting for food 20 minutes. I have seen so many managers come and go from here.

We wont be back unless you fix this mess. I would suggest finding someone who is Professional and old enough to manage his group and be a leader it was the blind leading the blind. I could go on but I won’t it will be sometime before I go back. I will be telling our Catholic church to stay away.

H Cortés from Hialeah, FL

Feb 11, 2016

20

They where Cleaning the Store At 7:54 pm ok 02/11/2016. I came At the time above TO order 6 original Chicken breast, large mash potatoes and large wedges. I approached the counter and they told me they weren't accepting Credit cards only Cash. And then the conversation transpired TO christian the employee With the Assistant Manager whether they should take money or Credit Card contradicting each other what they were going TO do. I noticed they were Cleaning the restaurant and things were putting Away even though the store closes At 10:00 pm.

The appearance Of the Store is dirty. The Assistant manager Marry i requested her My food and she said she only had two pieces and i wanted 4 More and she denied TO Cook them. And she became argumentative about her service. And when i requested for her manager she said she had none and she didnt know who her Boss was. Then she started being rude and Not being helpful With the FOOD or information.

I decided i was upset about the demeanor the customer customer Service, how can she be an Assistant Manager and Not have any information on who her employer is. She said she was Not trained in customer Service. And that she didn't have TO give me Amy names or information Of managers and owners so i DON'T make the complaint. And then she threatened me (the customer) to Call the Police because i was questioning her and trying TO obtain the Manager information TO Call her At a later time. This is about the fourth time i commented to this Store in the hours between 7:00 pm TO 10:00 pm and always are More interested in closing the Store rather than selling the food.

The Store Number is 305 226 3596. I am gonna post this in the social media for People TO avoid get ring mistreated Not giving FOOD that is properly FOOD. (Not Fresh) and the Store to be dirty when you have 5 People working that shift .

Amelia Jones from Phoenix, AZ

Jan 31, 2016

20

Went to kfc on Richland ave. in Aiken sc and they wouldn't sale me any chicken wings. Said they was saving them for the family meals. I should be able to go to a restaurant and order what I want. Then one of the employees knocked the tongs on the floor and picked it up and put them back and they continued to serve chicken even after a customer complained about it.

Jacqueline Foster from New York, NY

Jan 19, 2016

40

I have been sending you this request on date Dec.12, 2015 been complaining about your salted chicken and salted fries, I have high blood pressure on more than one. I visited your resturaut very offend and been talking to customer now I need you to send me what I am requesting.

anuj oberoi from Mumbai, MH

Dec 04, 2015

40

Visited a KFC stall that was there in the fete. This was held at The Asian School, Dehradun, India. And the microwave they were using had a broken glass tray which they were using to heat the food items they were giving to customers visiting the stall. On being caught, the KFC people denied it and were continuously. Is this The reputation of KFC and is it really a customer care? Hopefully corporate views this complaint.

Richard Silliboy from Monticello, ME

Nov 26, 2015

40

On Nov. 25th around 8pm I went into the KFC at 808 Main St. Presque Isle, Maine. I ordered my meal and set at a table facing the counter, I could see the bathroom doors and the door going into the kitchen. The janitor who was working on the floors was walking around pushing a bucket of soapy water, he walked past me and went to the area behind me and left the bucket there. I see him walk back toward the counter on the other side of the eating area. When he got back to the front where he was right in front of me, he went to the kitchen door, he paused, put him hand on the handle, leaned down a little bit and BLEW HIS NOSE ON THE FLOOR.

He continued into the kitchen and came out with a spray bottle and did a couple of tables without washing his hands. He wassn't in the kitchen long enough to wash his hands. I decided that I had enough to eat and took my tray to the garbage bin, He was standing there watching some young kids and I asked him his name and he said Bob. I went to the counter and waited for someone to come, Bob asked what i needed and I told him a complaint form. He told me that they were on line, I started to leave and decided that I had to speak to a manager so i went back to the counter and finally after hollering for the manager he came out. I explained what happened with Bob and he called him Rob and said that he would have a talk with him. Didn't get the managers name, he was a young person, probably 5' 6" and he had a thin beard. I do swear that this statement is true as written.

joe fogarty from Denver, CO

Nov 21, 2015

40

Re: Complaint about KFC in, my home town, Streator in Illinois. Two visits in a year, most recent November 7th 2015 for my mother's 90th birthday. Not by my vote, our party of twelve had KFC chicken and several sides for Mom's birthday dinner. The chicken is/was THE WORSE...as TERRIBLE as could be...the thought of it makes nearly VOMIT! The skin was not edible...i did not order it so i can't say how it was done but certainly was not fried...PUTRID! The chicken was also pink in the middle...no one wanted to ruin Mom's b-day dinner but a couple family members i sat next to agreed...TERRIBLE...KFC corporate needs to visit this store! It dies no justice representing you!

Alice from Crawfordsville, IN

Nov 18, 2015

40

There isn't enough room to express my discontent in this section for KFC. Please check out my file. Our KFC is in Crawfordsville IN.

Violet Olivia from Saugus, MA

Nov 15, 2015

20

Because your new colonel Sanders comes across and non genuine and nauseating by both his appearance his voice and his demeanor, my family and I have stopped purchasing your product and now bring our business to Popeyes Chicken. If you get a more pleasurable colonel sanders I may decide to return but until then Popeyes it is.

Kelly Johnson from Hillsboro, OR

Nov 09, 2015

60

I went through the drive thru last night, got home and surprise surprise my meal wasn't correct. I called and spoke to the manager, whom i had a hard time understanding. I went back in - she tossed my food and started gathering the new order with all items I purchased. She had to call out for a large baked beans and the gal from the back ran to the front to do it. Meantime the manager was closer to get this order together. Meantime, the gal ran up started to scoop the beans and in the middle "whipped her nose" grabbed the container again - and continued to fill the order. The manager stood there just watching. I told her on the phone i was a refund on my order OR credit since they had me come back to fix their mistake and credit my time to get their items fixed. She was rude and unprofessional. I expect to hear from someone to do something about this. Meantime, i will make notice to the health department with my issues. With Chip-ole having had ecoli issues i want to prevent this to happen to others also. This manager should be fired with the lack of training, training the employees incorrectly, not back checking and not making them work in a healthy and safe manor.

Neil from Edmonton, AB

Nov 05, 2015

40

I have been a faithful customer of the St Albert KFC 195-001. I always get the combo#3 with fries supreme, and beans instead of the beef on everything (I'm vegetarian). The last time I went there I was charged extra money to add beans. $0.69 for each soft taco, and $0.69 for the fries supreme. So a total extra of $2.18. Which I have never been charged before. They usually just substitute the beef for the beans (which is cheaper). When I questioned the window attendant she was very rude and harsh, and basically said take it or leave. She said that's what I'm charging to add beans, I tried to explain I was only trying to substitute the beans for the beef. She would not hear it! And that I have never been charged this before. She didn't care "about before". I quite arguing as I could see she absolutely didn't care. After receiving my food I was waiting for my change, she came back to the window, and said "is there still a problem?" I said I was waiting for my change. She was really ticked then. She gave me the wrong change back, but I left.

To be honest, I was ticked about the extra charge, but more upset about her attitude and her mannerism. Very unprofessional! And did not make me ever want to return. I have once since, to see if things had changed, and they had not. I Ordered the same thing, and was charged the extra again. She was at the window, still very poor attitude, and I didn't say a thing about the extra charge. She just doesn't have the customer service. Our family of 6 has always enjoyed going there, and it has been our favorite place for vegetarian option, but we Will not be returning there. I very disappointed in the service. It hasn't been this way in the past, but I see there are mostly all new staff there now. I can go across the street to Taco Time for the same meal, same price, and better service, and no up charge!

Kendall Griffith Jr. from Pittsburgh, PA

Nov 03, 2015

60

I went to KFC on Rodi Road in Penn Hills, PA drive thru and ordered a 20 dollar family box due to my family coming in from out of town. I asked for Crispy chicken but when I got to the window, a young lady informed me that they do not have crispy breast chicken and instead they would give me chicken tenders. When I got home and opened the box there was only 4 pieces of crispy chicken and 3 tenders. The amount of food given to me was no where enough food to feed any family. I did attempt to call the store immediately several times but no answer. I think this is unacceptable and should be looked into. I understand busy times and rush hour but we are all customers that need services rather we are in the store or on the phone.

karen ota from Fort Lauderdale, FL

Nov 02, 2015

40

I order at same store on a weekly sometimes twice weekly basis. I was excited to open box of a chicken breast and usually its soggy but this one was freshly fried, as I bit into it I smelled fish, thought 'well maybe they fry fish in same oil", as I continued to eat It -the white meat smelled rotten. them meat from the bone was a purple, red color ,which was also odd to me -trust me I have been eating KFC as a child so I know my KFC and never had this experience. When I took it back to store Oakland Park and NW 21st St, Oakland Park Florida, they disputed my sense of smell, but did return my money. Disappointing and scary that KFC doesn't have a better quality control, the manager had said she had just had the quality control people there this morning. the drive thru was a 10 minute wait in front of the menu board, so not only did I have to wait - the meat was bad. how disappointing.

Bear Bryant from Glasgow, KY

Oct 14, 2015

40

If the real Col. Sanders could see these ads of men pretending to be him, he would turn over in his grave. He was a distinguished gentleman, not a stupid clown. Clean up your ads and honor the real Col. Sanders. I wish that I could send a letter to the corporate executives at KFC and tell them how upset these commercials make me.