Consumer Protection Information

Correct Training Systems provides consumer protection as part of its provision and delivery of quality training and assessment products and services.This is part of our obligation as an RTO to ensure that the rights of our clients, stakeholders, customers are protected and they are fully informed with clear accurate information.

We comply with the relevant Commonwealth and State Legislation and regulations to ensure consumer protection, including but not limited to the following:

Standards for Registered Training Organisations 2015

National Vocation Education and Training Regulator Act 2011

Smart and Skilled NSW Quality Framework

Smart and Skilled Consumer Protection Strategy

Privacy and Personal Information Protection Act 1998

Government Information (Public Access) Act 2009.

Australian Consumer Law 2011

We implement the following internal policies and procedures to ensure appropriate consumer protection:

Complaints and Appeals Process

Harassment policy

Fees & Refunds

Privacy Policy

Student Discipline Policy

Assessment Policy and Guidelines

Continuous Improvement Policy

We provide accurate information to clients and student about rights and responsibilities by means of the student handbook.We also provide information through various means such as marketing flyers, service proposals and agreements, confirmation correspondence, enrollment documentation. Information that protects consumer rights of our clients and students includes

an accessible complaints procedure

an accessible assessment appeal procedure

an accessible fees and refunds policy

an accessible privacy policy

The Operations Manager is the nominated Consumer Protection Officer who manages any consumer related enquiry.Please contact The Operations Manager for any assistance or to access support services whilst undertaking training and assessment. If consumer or student issues cannot be resolved by both parties in an timely mutually satisfactory manner, there is an option to seek assistance or a review from a range of independent organisations such as:

Please Note: this information is for guidance purposes only and should not be used as a substitute for formal legal advice to gain independent advice.

Students and other stakeholders will be provided with any information about any change in service arrangements or provision, licencing or regulatory requirements, that is likely to affect them in a timely manner. This may be done by individual written correspondence such as letters or emails or posting of general information on the CTS Resources website page or "The Correct News" newsletter.

Testimonials

Thank you to CTS for their valuable time and expertise during the recent 2 days of training. We greatly appreciate the time taken by CTS to come on site in order to better understand our facility and procedures in order to develop a tailored training program to best suit our needs. The material was clear, interesting and fulfilled the objective. Valuable knowledge was attained by all involved. Stix Catering were very satisfied with the service and we would highly recommend CTS for training.