MCI Dublin Wins 3rd Consecutive Customer Service Satisfaction Award

The global meetings and event group MCI has recognised the outstanding customer service achievements of its local office, MCI Dublin, through the MCI Customer Satisfaction Awards.

MCI Dublin celebrates this “hat-trick” achievement as they have been awarded the prestigious Customer Service Satisfaction award this year for the third time in a row. Managing Director Rob Allidine said on winning the award; “We are very proud of this award as it recognises the passion, commitment and energy that our team puts into every project.”

Jean Evans, Association Relations Director – Europe, said of the MCI Customer Satisfaction Award “This is a resounding achievement as it is based on a blind review by MCI’s esteemed clients and Dublin has proven its abilty to deliver quality for our clients each and every time.”

The Quest for Quality:

In 2012, MCI launched a global client satisfaction measurement program inspired by the Net Promoter Score® (NPS), which serves to capture the “voice of our customers.” This measurement system includes five criteria including; quality of services, quality of relationship, right team, value for money and a willingness to recommend.

MCI set a global goal to reach a Net Promoter Score of 51 by 2015. In 2014, MCI exceeded this goal reaching a score of 60. MCI Dublin received a NPS score of 76 with the strongest categories being “quality of team” and “quality of services.”