Australian Passport Information Service

Telephone

The Australian Passport Information Service (APIS) provides a telephone information service to callers inside Australia seven days a week. When you call your questions will be answered by trained and experienced staff APIS is not a passport office.

You can contact APIS on 131 232 for the cost of a local call. Hours of Operation are (EST) 8am to 8pm weekdays and 8:30am to 5pm weekends. APIS is closed on the following national public holidays: New Year’s Day, Australia Day, Easter Monday, Good Friday, Anzac Day, Christmas Day and Boxing Day.

The service can provide information on:

how to apply for your first Australian passport;

how to complete the passport application form;

where to obtain supporting documentation such as a copy of your full birth certificate;

current passport application fees (APIS can also accept payment of priority processing and lost or stolen fees);

where to lodge your application;

the status of your application and how long it will take to process;

how to renew a passport;

how to apply for a child's passport;

what to do if your passport is lost or stolen; and

the number of passports you have lost or had stolen.

APIS also arranges appointments for you to lodge your passport or renewal applications at an Australian passport office if:

you need to travel urgently because of unforeseen, compassionate reasons or other exceptional circumstances, or

you need a travel document other than an Australian passport or a Document of Identity (DOI) for travel to Norfolk Island