Super Hero Squad Online FAQ

What is Super Hero Squad Online?

For more on Super Hero Squad Online, or SHSO, please check out our What is SHSO? page.

Why is (my favorite hero) not in the game? When are they coming?

We're not Gazillion employees. We do have what we call "Code Breakers" who read into the SHSO game code downloaded unto our computers after each update to get a glimpse of what Gazillion could be releasing in the near future (available on our Codebreakers page!) but it's not exact, and it's not very far ahead. Instead, why don't you come to our Most Wanted thread in the SHSO Talk part of the Forums and tell us what you'd most like to see come to the game? Maybe Gazillion will read it!

I keep getting "That Language is Not Allowed" when I try to type in Safe Chat, but I'm not using bad words!

In order to protect some of the younger SHSO players who do have Safe Chat on, there are many words in SHSO that are not allowed, such as numbers, lock, phone, email, ect. There is no way around this.

I have a problem with my SHSO Account! (Glitched, Can't Access, Been Hacked)

We're not Gazillion employees. We can't help you fix your account or get it back, but on the What is SHSO? page, you'll find all the ways to contact Gazillion, along with the contact information for their Community Liasion, Mysteria. Contact them via one of those methods, and tell them exactly what the problem is. They'll do their best to help you.

When does SHSO get new characters?

SHSO is updated on average once a week, usually Wednesday or Thursday. There's usually a new character every week in some form, whether in a box, as a prize, or directly in the shop. Sometimes there are Missions or something new instead. Please note - new characters do not definitely come every week... this is at Gazillion's discretion. There have been periods of no releases before.

The game updated! What do I need to do?

You need to redownload the files from the front page! This goes faster if you do it before you log in. Occasionally, SHSO staff will change things in a big way, and they'll tell you that you need to delete your files and completely redownload them before you go in. To do this, you can go to Your Account on SHSO, and click the Uninstall Files button, or you can go HERE to uninstall them while the site is down. It is HIGHLY advised that you update your files after each game update to prevent frequent image errors and game crashes.

When do (Mayhem Missions/Robber/Dog/Star Machines) respawn?

The Mayhem Missions respawn as hour after activated. Everything else looks to respond somewhere between 30-45 minutes from when you last used it.

What do Badges/Sidekicks do?

Badges enable you to level the hero that the badge is for to level 20, instead of level 11. This keeps them more health and stronger powers. Sidekicks are mainly just for fun, though each one you buy does raise your Squad level by 2.

My friend says they're standing by the (Store/Arcade/Wheel/Pond), and so am I, but I can't see them!

SHSO has more than one server, so it can handle many players at the same time without the areas being completely full and laggy. If you can't find your friend, but your both in the same Zone, then you're on separate servers. Use your Go to Friend option in your friend list to get to the exact same server and area as them.

Do you have any Codes?

When Gazillion releases codes for free gold/silver/fractals/heroes, whatever, we always post them on our Facebook page or in the Forums. Look for an upcoming Pinned thread on Gazillion codes for goodies!

There's someone in SHSO offering to trade accounts/sell an account to me. Can I do that?

No! This is very much against Super Hero Squad Online's TOS (Terms of Service). If caught account switching or sharing, the account will be banned! Do NOT do this.