Resolve trouble tickets associated with operational environment Facilitate handling of routine and preventative maintenance associated with our operational environment Work closely with Release Engineering team to deploy smoothly new releases of software into our operational environment Engage with partner teams to ensure and maintain smooth integrations, including verification that campaign launches are successful Manage multiple troubleshooting projects simultaneously, appropriately prioritizing the required work effort Create new tools to facilitate automated monitoring of operational environment Escalate to the Product Management and other Engineering teams any product enhancements needed to improve operations MUST HAVE 3+ years technical support or professional services experience, with strong communications skills Working knowledge of Linux Apache, MySQL Experience with trouble ticketing procedures and software tools Demonstrated ability to maintain high service quality in keeping with service level agreements (SLAs), as measured through "time-to-respond," "resolution time", "root cause analyses", and "irrevocable corrective actions" Working knowledge of Tomcat and JBoss NICE TO HAVE Fluency with Linux Apache, MySQL and Perl (LAMP) technologies Familiarity with IP network configuration and management Working knowledge of monitoring tools like Nagios The salary range privided is based on the number of years of experience in the subject matter