F.A.Q.s (Frequently Asked Questions)

General F.A.Q.s:

What kind of payments to you accept:

We accept
VISA, Mastercard, American Express and Discover.

What is covered by AURIA’s Warranty and how
do I make a claim?

All
defective products are covered by AURIA’s warranty policy. To be eligible,
products must be fully assembled and not damaged, unless the damaged was caused
during shipping. If the product does not function or work properly within six
months from the date of purchase, we will replace it at no charge. To make a
warranty claim, simply contact AURIA Customer Service at customerservice@auria.com. You must receive a Return Authorization Number prior to sending your product back to the company.

Can I make a Warranty claim for a product
received as a gift?

Yes you can.
You do not need a receipt. You
will need to indicate the date you received the gift and from which store the
gift was purchased.

Product-related
F.A.Q.s

Earphones

Does the Exceed Microphone work with both
Android and Apple phones?

Yes

Why are there so many shapes and sizes of
ear adapters in the box?

Ear shapes
are very unique.In order to
achieve the most comfortable and secure fit to each ear, these choices be
combined as needed.

NOTE: It is
very common for 2 different sizes or even different shapes of adapters to
provide the optimal fit to each ear.In other words, many people are asymmetric.

Where does the “loop” on the DUOHOLD
adapters go?

It gets placed under the ridge on the
respective ear known as the anti-helix.

Are DUOHOLD adapters Left-handed and
Right-handed?

Yes they
are. The “L” and “R” markings are on the Top surface of the adapters.

Armbands

Do I have to remove the protective case on
my iPhone 6 to fit in the All-Weather Armband?

Your
protective case may remain on the phone. However, you may find it beneficial to
remove the soft rubber Moisture Barrier on the inside of the armband if you
choose to keep your case intact on your phone.

For iPhone 6 Plus, most customers prefer to remove their protective case while using the armband.

How should I clean my armband?

Use cool water
and a mild soap, then rinse in cool water.Air dry. Caution:Do not place the
armband in a dryer.

The strap seems either too tight or too
loose. What can I do?

AURIA offers
both SMALL straps and LARGE straps as Accessories. We also have Extenders that can be useful for fitting Larger arms.

Musicbelts

Should I remove my protective case on my
Smartphone to fit into the Musicbelt?

Many people
find it easier to simply remove the rubber edge on Otterbox cases when using
Musicbelts simply because the rubber edge is so soft and makes it more
difficult to quickly remove or replace the phone. This is personal choice,
though, and not a requirement.

How should I clean my Musicbelt?

Use cool
water and a mild soap, then rinse in cool water. Air dry is best. You can choose to use a washer and dryer set-up.However, use only warm settings on both
(no hot water or hot air). Also, no harsh soaps or other chemicals should be
used.