Getting around

At a glance

Key facts

Hotel size

This hotel has 304 rooms

This hotel is arranged over 8 floors

Arriving/leaving

Check-in time 3:00 PM-midnight

Check-out time is noon

Express check-in/out

Guests who book breakfast-inclusive rate plans will receive breakfast for 2 adults and up to 2 children age 5 and younger. Additional children under age 5 and children 6-11 years old will receive 50% off the adult buffet breakfast price.

Required at check-in

Credit card or cash deposit required

Government-issued photo ID required

Minimum check-in age is 18

Travelling with others

Children

One child stays free when occupying the parent or guardian's room, using existing bedding

Also popular with travelers from the USA

Special features

Spa

CHI, The Spa has 11 treatment rooms including rooms for couples. Services include hot stone massages, Swedish massages, facials, and body wraps. A variety of treatment therapies are provided, including aromatherapy. The spa is equipped with a sauna and a spa tub.

The spa is open daily. Guests under 16 years old are not allowed in the spa.

Dining

Spice Market Cafe - This café specializes in international cuisine.

Recreation

On Site

Fitness facilities

Golf course on site

Outdoor tennis courts -

Sauna

Spa tub

Steam room

Tennis on site

Golf lessons on site

Miniature golf on site

Playground on site

Tennis lessons on site

Yoga classes/instruction on site

Nearby

Ecotours nearby

Hiking/biking trails nearby

Shangri-La's Rasa Sayang Resort and Spa, Penang, Penang’s small print

Also known as

Rasa Sayang

Shangri-La`s Rasa Sayang Resort And Spa

Shangri-La's Rasa Sayang Resort & Spa Penang/Batu Ferringhi

Shangri-La's Rasa Sayang Penang George Town

Shangri-La's Rasa Sayang Resort and Spa, Penang Resort

Shangri-La’s Rasa Sayang Penang

Shangri-La’s Rasa Sayang

Shangri-La's Rasa Sayang Resort and Spa, Penang George Town

Rasa Sayang Resort

Shangri-La's Rasa Sayang

Shangri-La's Rasa Sayang Resort

Shangri-La's Rasa Sayang Resort Penang George Town

Rasa Sayang Penang

Shangri Las Rasa Sayang Hotel

Shangri Las Rasa Sayang Resort

Shangri-La`s Rasa Sayang Hotel Batu Ferringhi

Policies

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Some facilities may have restricted access. Guests can contact the property for details using the contact information on the booking confirmation.

Guests under 16 years old are not allowed in the spa.

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation.

Mandatory fees

You’ll be asked to pay the following charges at check in or check out:

A tax is imposed by the city and collected at the property. Exemptions or reductions might apply. For more details, please contact the property using the information on the reservation confirmation received after booking.

A tax is imposed by the city: MYR 3 per accommodation, per night

Optional extras

Rollaway beds are available for MYR 180.0 per night

Buffet breakfast is offered for an extra charge of MYR 89 for adults and MYR 45 for children (approximately)

Babysitting/childcare is available for an extra charge

We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.

Recent reviews

The hotel is very good as is the service form all staff. However the area, Batu Ferringi is disappointing with little to offer in terms of a night life. It appears more suited to families with children.

Apr 21, 2019Verified Hotels.com guest review

Megan, usRomance trip

Good 6.0

Ok hotel for a few nights

Overall the hotel was fine but given its name there were aspects just not up to expectations for example on checkin which was a Long process (not sure why) we were issued with room keys and when we got to the room they would not work! In the room the master switch was located way into the room thus when you wanted all the lights on, typically as you enter you could not do this. The sound from the tv was not clear making that experience poor.on the positives the beach bar was great ambience and nicely located to the beach.

Dec 24, 2018Verified Hotels.com guest review

us3 night romance trip

Very Good 8.0

Very good beach hotel.

I had originally made a bad review of the place. There was a significant delay in checking in at the hotel, and my room at first did not have AC, which put me in a fowl mood I will admit, and made my first impressions very negative. However, after sleeping in the room and staying there the entire next day, my reaction changed. The first thing to understand is that this is a beach hotel. It may be 5 stars, but that is not 5 stars in a city. It is 5 stars on a beach where family, kids, and general mayhem abounds. So while the room was a (bit) worn and dated, after I accepted that the hotel was all and all fairly nice. It was right on the water, it had a wonderful pool, the breakfast buffet was standard breakfast buffet food, but the fine dinning restaurant there was really a 1 star Michelin restaurant, even though it was not scored as such.
I never left the property, except to go to the airport. Everything was contained.
A few points - the AC does not work if you open the balcony doors - not unacceptable, but still not the best ; the hotel bar is not open until 2 pm; make reservations at the fine dinning place in the hotel - by western standards its super cheap for what you get.

Sep 28, 2018Verified Hotels.com guest review

jason, us1 night trip with friends

Exceptional 10.0

The stay was exactly what we wanted, from beginning to end. Superb staff and highest quality of service, beautiful landscaping, very high quality spa facilities.