Protecting Consumers

A consumer-friendly marketplace is a top goal for AARP, and our advocacy takes many forms. In state capitals and Congress, we fight to make sure consumers are treated fairly in legislation and rulemaking and get the information they need to make good choices. AARP also serves as a marketplace advocate by providing a wide range of useful information—ranging from scam alerts to tips on smart purchasing—and selectively endorsing products that save money and offer value.

Regulation and Enforcement

Consumers benefit when markets operate fairly and effectively, leading to competition on price and choice. We try to make sure the watchdogs do their jobs. Protecting consumers requires effective regulatory oversight across the broad range of American business, including financial, health care, energy, housing, communications and other industries. Financial scams and misleading investment advice can threaten a family’s life savings and underscore the need for strong regulation and enforcement. AARP supports the creation of the Consumer Financial Protection Bureau. Our advocacy and oversight is important to make sure that future rules and policies reflect the spirit of the law. We will continue to push for effective regulation of mortgages, including nonbank mortgage lenders, debit cards, credit reports and other consumer financial issues.

Utilities Regulation

Utilities may pose special concerns for older households, which is why AARP vigilantly scrutinizes rate decisions in all 50 states. Regulators have a duty to make sure rates are fair, markets are transparent, and services are accessible. Cut-offs should only be a last resort employed after due process. Efforts to deregulate electricity markets must include protections to shield consumers from price shocks. Utilities must remember their responsibilities to the public they serve, and not just their investors.