Shipping & Returns

The prices of the items doesn´t include handling and shipping
charges.

Returns and repairs:

Xicoy Electrónica don´t will accept any returned materials or
repairs unless previouslly
agreed. All the shipments of returned goods will be paid by the customer, including items under warranty

Xicoy Electrónica will not refund or swap any item
erroneouslly ordered unless previous agreement. It is a choice of Xicoy
Electronica to decide if a replacement/refund is aplicable in a items
that are in good condition but not usable by the costumer intended
setup. Items with signs of use like soldered connectors and
pumps will not be replaced/refunded. In the cases that Xicoy
Electronica accept to swap/refund any item, all the shipping costs back
and forth will be paid by the costumer, if the item was bought under
our "free shipping program", the shipment costs of this particular
shipment would not be refunded. It is the resposability of the buyer to
order the correct item, Xicoy staff can be contacted previouslly to
clear all doubts before ordering.

Always it will be a
restock fee of 15% to cover the expenses of testing and
cleaning the returned item,
except on "custom made" products, Xicoy cannot refund an
item manufactured specially for a particular custumer under his
specifications.

All goods sold trough a dealer should be returned to the
dealer for service, replacement or refund. Xicoy will only refund or
replace items purchased directly to Xicoy.

Shipments from outside of the European Community should arrive
with the appropiate customs documentation. Shipper is responsable of
filling all
paperwork. All charges and duties derived from customs process will be
charged
to the costumer.

All shipments should contain a list with the contents of the
shipment. It is imperative that the engines sent back for service come
with ecu
and pump. No need for other items unless suspect of malfunction. Please
include a detailed description of the fault.

Warranty
repairs

Xicoy Electrónica will repair or replace a defective item only
after being returned and inspected to discard user caused faults. On
items not manufactured by Xicoy Electronica SL. like thermocouples,
pumps, bearings, etc, it could be necessary the inspection by the item
manufacturer prior the repair/swap.

Xicoy Electrónica only will service his products in warranty
from costumers who had purchased the goods directly to Xicoy
Electrónica. Materials sold
trough a dealer or engine manufacturer should be returned to the
dealer, he will take care of the repair/replacement/shipment to
factory.

Dealers are only obliged to support the goods sold by them.

All warranty repairs should come with a copy of the
invoice issued by Xicoy Electrónica.

IMPORTANT:

If the defective materials are part of a complete
system (i.e. a engine), please contact to your supplier (i.e. the
engine manufacturer) for support and warranty repair/replacement. Xicoy
Electrónica will only honour the warranty of the products to the first
purchaser, the one who purchased to Xicoy.

Please contact to your dealer or to us before to ship
to agree in the shipment conditions. This will save you some money and
shorten the turnaround
time.

If you feel that your dealer do not give you the
service you deserve, please do not
hesitate to contact us directly