5) Make sure your email is set up properly. Test that you can successfully send emails. If you are having problems getting email to work, please contact us.

6) If you receive an email or an on-screen message saying that syncing needs your input, you need to follow the instructions promptly. You shouldn't ignore the message for more than a couple of days.

7) When launching SuccessWare, you need to be aware of any messages that appear in the lower-right corner of the screen, even if the scheduler window opens on top of it. If you notice a message during launch, you should move or resize the scheduler window to reveal the message window and do as it says.

As long as you make sure you provide syncing input when asked, you should no longer experience this issue.

Please let us know if you need help with any of the above steps or if they do not fix your issue.