Dynamics of Service is the best supplement to give your personnel the tools they need to succeed! In a competitive marketplace, an agency’s or company's most important asset is...its people.

At this one-day classroom course, you will discover what makes superior customer service representatives effective—and what keeps their customers loyal. Participants repeatedly tell us how this one-day course transformed their lives when back on the job. The success of Dynamics of Service is a direct result of an energetic and knowledgeable faculty. These instructors have lived and practiced what they teach; they know what works in the “real world.”

When you attend Dynamics of Service, you will:

Improve your people skills dramatically.

Tune up your professional competence.

Acquire a wealth of tools and techniques for dealing with customers effectively.

All these skills serve to make an employee more valuable, more productive, and more satisfied on the job.

Full attendance at a Dynamics program qualifies for one year of update credit for dues-paid CICs, CRMs and CPRMs, and up to two years of update credit for dues-paid CISRs and CSRMs.