We give 12 months warranty on used goods and 24 months warranty on new goods.

What is the manufacturer's warranty?

The manufacturer's residual warranty is the remaining warranty period on the part of the manufacturer. This means that the device you purchase still has a remaining warranty period, which can be claimed directly from the manufacturer in the event of a defect. The legal warranty
remains unaffected by this.

What does Microsoft Authorized Refurbisher (MAR) mean?

The MAR program from Microsoft enables us to offer used computers, notebooks and servers with pre-installed original Microsoft software. As a result, you as a customer receive, for example, a full Windows 7 license, directly with the ordered device, without having to pay a high surcharge. An individual sale of these licenses, for already existing systems, is however not possible. Further information about the MAR program.

Can I get more photos or original photos of a specific item?

Unfortunately it is not possible for us to send you further photos of an article. Usually we have larger quantities in stock and only shortly before delivery.
the assignment of purchase order to article takes place. Therefore, please refer to the respective information on the condition in order to get the visual impression of the product.

Are the included operating systems like Windows 7, 8 and 10 full versions?

Of course, you will receive a full version of the respective operating system from us. This entitles you to all updates, patches and other functions contained in the operating system.

Where can I find the product key of the included Windows installation?

If you have purchased a notebook or a computer with Windows 7 operating system from us, you will find the corresponding product key on the underside or on the housing of the system. For notebooks, this key is often attached underneath the battery.

What does the condition Manufacturer refurbished?

The importance of the state refurbished by manufacturers, as well as the description of other states can be found under the heading » Grading.

How long do the batteries last in your devices?

This question is generally difficult to answer, as we test a very large number of devices and do not have the possibility to check each battery to the minute purely because of the time required. However, a minimum running time of 30 minutes can be seen from our test procedure.

I ordered a device without a driver CD? Where can I get the drivers?

This is often the case with refurbished or used goods. Drivers are only delivered on storage media in the rarest cases. However, this does not pose a problem, as the drivers can all be obtained from the manufacturer via the Internet. To do this, simply visit the website of the
manufacturer and search for the drivers there. Alternatively you can send us an e-mail to service@noteboox.de asking for a link to the driver. We will take care of it.

How old are the devices?

Most of the devices are business devices that come from leasing contracts. They usually run for three years, which is about the age of the equipment.

Do the notebooks have a German keyboard layout?

Unless otherwise stated in our detailed description, all notebooks have a German keyboard with QWERTZ layout. As a rule, the layout of the keyboard is described in the description under the item "Keyboard layout" or "Keyboard". There you will also find information on other special features such as, whether the keyboard is backlit, whether a numeric keypad is present, or whether the keyboard has a track point. If you have any questions about the keyboard layout, please do not hesitate to contact us via e-mail.

Is the laptop keyboard backlit?

You will find this information in our description of the device under "Keyboard" or "Keyboard layout". If no backlit keyboard is listed in the item description, the device does not have a backlit keyboard. If you have any questions, please do not hesitate to contact us via e-mail.

The offered products correspond of course basically to the respective descriptions.
However, it is often not possible to capture details in detail, as we usually have a
higher quantities. So whether the working memory is distributed over several modules
or which WLAN module was installed exactly in the notebook, can under certain circumstances be found in the description missing.