Owing to the large increase in the volume of our trade with this country we have decided to open a branch here, with Mr. Wang Lo as manager. The new branch will open on 1st March and from that date all orders and inquiries should be sent to Mr. Wang Lo at the above address, instead of to our London office.

We take this opportunity to express our thanks for your cooperation in the past. We hope the new arrangements will lead to even better results.

Yours faithfully

歇业 Discontinuation of business

Dear Mr/Ms,

With the demolition of our premises at the above address under a redevelopment scheme, the part of our business carried on there will be discontinued after the end of October.

On Monday, 1st October, we are holding a closing-out sale. Stock on hand will be cleared regardless of cost. There will be substantial reductions in all departments and

in some cases, prices will be marked down by as much as one half.

Stock to be cleared is uivaled in both variety and quality. As the sale is likely to be well attended, we hope you make a point of visiting the store as early as possible during the opening days.

Yours faithfully

更改名称和地址 Change of name and address

Dear Mr. / Ms,

At our company meeting on 4 September, it was decided that the name of our company would be changed to CNMIEC Lee Co. At the same time, it was decided to move the company from the above address to No3-6 Broadway Street.

We will appreciate your informing the appropriate departments of these changes.

Yours faithfully

新的任命 New appointment

Dear Mr. / Ms,

We wish to notify you that Mr. Robert Smart, who has been our representative in Southwest England for the past seven years has left our service and therefore no longer has authority to take orders or collect accounts on our behalf.

We have appointed Mr. Fred Peterson in his place. Mr. Peterson has for many years been on our sales force and is thoroughly familiar with the needs of customers in your area. We trust you will have good cooperation from him.

Yours faithfully

公司的建立与重组Establishment or reorganization of company Dear Mr. / Ms,

We are pleased to announce that as of 1st June our firm will merge with D & W Co. of this town to form the new firm of CN/CW Co. The new firm will carry on business at 6 Rue de Toqueville, Tripoli, to which address please send all communications after 31st May.

We appreciate the confidence you have placed in us in the past and look forward to continued dealings with you.

Yours faithfully

咨询 Consultation

Dear Mr. / Ms,

We are much concerned that your sales in recent months have fallen considerably. At first we

thought this might be due to a slack market, but on looking into the matter more closely, we find that the general trend of trade during this period has been upwards.

It is possible that you are facing difficulties of which we are not aware. If so, we would like to know what we can do to help. We, therefore, look forward to receivingfrom you a detailed report on the situation and suggestions as to how we may help in restoring

our sales to their former level.

Yours faithfully

道歉与解释Apology & Explanation

Dear Mr. / Ms,

We are sorry we cannot send you immediately the catalogue and price list for which you asked in your letter of March 10. Supplies are expected from the printers in two weeks and as soon as we receive them, we will send you a copy.

Yours faithfully

Dear Mr. / Ms,

I was very concerned when I received your letter of yesterday complaining that the central heating system in your new house had not been completed by the date promised.

On referring to our earlier correspondence,

find that I had mistaken the date for completion. The fault is entirely mine and I deeply regret that it should have occurred.

I realize the inconvenience our oversight must be causing you and will do everything possible to avoid any further delay. I have already given instructions for the work to have priority and the engineers working on the job to be placed on overtime. These arrangements should see the installation completed by next weekend.

Yours faithfully

提示Attention

Dear Mr. / Ms,

On 14 November I submitted a bill for services rendered to your office at the Lille International Exposition. More than a month has now elapsed without payment or acknowledgment of my bill. Please check this oversight, and remit payment at your earliest convenience. I look forward to future services to your corporation.

Thank you for your letter of June 4, enclosing an account of the organization and work of your Chamber of Commerce and Industry.

We are very grateful for such a detailed account of your activities. This information is certain to help increase our future cooperation.

Yours faithfully

祝贺信 Congratulation Letter

Dear Mr. / Ms,

On the occasion of the 35th anniversary of your National Day, please accept our heartiest

congratulations. May the trade connections between our countries continue to develop with each passing day!

Yours faithfully

Dear Mr. Minister

Allow me to convey my congratulations on your promotion to Minister of Trade. I am delighted that many years service you have given to your country should have been recognized and appreciated.

We wish you success in your new post and look forward to closer cooperation with you in the development of trade between our two countries.

Sincerely

Dear Mr. / Ms,

Thank you for your letter conveying congratulations on my appointment. I wish also to thank you for the assistance you have given me in my work and look forward to better cooperation in the future.

Sincerely

邀请与答复Invitation and Reply

Dear Mr. / Ms,

We should like to invite your Corporation to attend the 1997 International Fair which will be held from April 29 to May 4 at the above address. Full details on the Fair will be sent in a week. We look forward to hearing from you soon, and hope that you will be able to attend. Yours faithfully

Dear Mr. / Ms,

Thank you for your letter of March 20 inviting our corporation to participate in the 1997 International Fair. We are very pleased to accept and will plan to display our electrical appliances as we did in previous years.

Mr. Li will be in your city from April 2 to 7 to make specific arrangements and would very much appreciate your assistance.

We have been exporting cordless headphone for more than 12 years and are now desirous of opening connection with the most reliable firm in your country.

We shall be obliged therefore, if you will introduce us to any capable concerns that are interested in cordless headphone business.

As for our standing and activities, we are permitted to mention First Commercial Bank, Taipei, as a credit reference.

Any information with which you may favour us will be greatly appreciated and we earnest for your reply.

Sincerely

2. Asking for introduction of a possible agent

Dear Sirs:

We wish to sell our automatic copying machine in your country, and should like to be put in touch with a company or individual who would be willing to represent us.

On our part we can offer up to Bright copy machines with an international reputation, which have already been sold in many countries in Europe.

The representative we are looking for should be experienced in this field, already doing the business with buyer of office equipment, and having contacts with suitable outlet. Please kindly introduce us to some of the most reliable exporters.

We look forward to hearing from you in the very near future.

Sincerely

3. Offering the services of selling agent

Dear Sirs:

We understand that currently you do not have an agent in Taiwan and we would like to offer our services to you.

For the past 5 years, we have been selling various of durable goods to wholesalers and large retailers in all part of Taiwan, and have built up a considerable number of well established connections showing excellent business results.

We are now having enough capability to expend our sales, and if you would agree to grant us as a sole agency, we will devote full attention to establish your products in Taiwan market.

We have enclosed company profile to give you an idea of a list of services we can provide.

If you are interested in our proposal, we will be please to provide our bank and trade

references.

Sincerely yours,

4. Establish business relations with a company recommended by Chamber of Commerce

Dear Sirs:

We have contacted with your Chamber of Commerce, who recommended you as a possible agent for our products in your country.

We manufacture the Best brand calculators and wish to extend sales over the whole American. Our pocket calculators have been highly successful wherever they have been introduced, and we are confident that you will be able to build up a good market in a short time.

Our catalog with the full range of our product is enclosed and you will notice that we offer a commission of 20% on all orders.

Please advise us if you are interested in representing us as well as the volume of business you can do which would warrant our granting you as the sole agency in your country.

Sincerely yours,

5. Proposing to have business connection

Dear Sirs:

Last week we had a opportunity to see a display of your products at the Taipei International Trade Fair, and we are most impressed with their quality and low prices.

We would very much like to offer you our services as a trading firm. We would also like to mention that we have excellent connections in the trade and are full experienced with the import business for this type of product.

In addition, we operate our own advertising agency, and we can utilize the latest marketing procedures quite efficiently.

You can be sure of increasing your turnover considerably if we have the opportunity to promote sales of your products throughout Taiwan in the future.

We look forward to your early reply.

Sincerely yours,

6. Asking for a reference

Dear Sirs:

Thank you for your order of my 20 for electric typewriter Model No. NET-300.

As this your first order with us and you have asked to be allow 30 days to remit payment, we would appreciated it if you could provide us with one or two credit references.

Once we have contacted the credit reference you have supplied, we will immediately process your order and send you a confirmation letter that it has been shipped.

We look forward to welcoming you as a member of satisfied companies who have been

using our products.

Sincerely yours,

7. Selling products

Dear Sirs:

As your name and address were listed in business weekly, we are writing to you with a desire to open account with you.

We are one of Canada largest exporters of business machines. We handle a wide range of business machines product. This products include: copy machines, fax machines, answer machines, and telephone, etc.

We have enclose our catalog listing the completed product lines handled by our company and list of whole sale price

If you have any question or would like to discuss purchasing arrangements, please feel free to contact me.

I will be more than happy to answer any questions which you may have.

Sincerely yours,

8. Establish an exclusive agency agreement

Dear Sirs:

We have heard from our office in Taipei that you manufacture a wide range of printer and copy machines, and that you are thinking of expending into the Taipei market.

We understand that you do not have any agent in Taipei at present, and for this reason we would like to offer our service to you.

We would like to suggest a business tie-up between us with your company handling the manufacturing and our company taking care of the market and distribution.

We have enclosed our company profile to give you an idea of a list of services we can provide.

We will contact you by phone early next week to hear your opinion on a possible tie-up between our companies.

Sincerely yours,

9. Receiving the establishment relations

Dear Sir:

Thank you for your letter of June 4 offering to act as our agent of the European region. We are very interested in your proposition.

In fact, we have planned to expend into European region for quite some time and we certainly hope that this will give us the opportunity to do so.

We would like to discuss the detail of establishing exclusive agency ties with your

company and look forward to receiving a call from your Mr. Carter. Some of our detail we would like to discuss may include the shipping arrangements, commission base, and the import duties.

I look forward to hearing from you soon.

Sincerely yours,

10. Offering simple

Dear Sir or Madam:

We are pleased to announce a new product we just introduced on the market.

Our new MIDMIGHT SUN solar battery has a capacity of 75 HR, which is nearly twice the capacity of most existing batteries.

We are sending our most update simple, price-list, and sales promotion literature for you to evaluate. We suggest that you’d take the advantage of enclosed order form to ensure that you will completely satisfied.

Sincerely yours,

11. Informing of the alteration of price

Dear Sir or Madam:

From August 23, the prices of our products will be raised by 20%. We regret this, but this increase has become un-avoidable in view of rising costs of labor and raw materials

Our new price list is enclosed and all order post after September 23 must be invoiced at the new rates.

We regret very mach that it has been necessary to make this increase.

Sincerely yours,

12. Inquiring the reason of no order

Dear Sir or Madam:

We have had the pleasure of receiving several orders from you over the past five years. However, as I was checking our list of special customers, we noticed that we haven’t contacted each other nor received any order from you in near 6 months.

We then began to wonder whether we had done some thing which disappointed you. Or we did not have the exact product you wanted the last time we contacted each other? Or is it simply you do not need to order anything at this moment?

Whatever the reason is, I would really like to know how you are doing and whether we can be of service to you.

We would welcome your straightforward comments, thank you so much.

Sincerely yours,

13. Replying to client with first inquiry

Dear Sir or Madam:

Thank you for your letter asking for our catalog of new bicycles.

We have pleasure in enclosing of our illustrated catalog. In addition to our price list, we have also included some promotional materials which explain the product attributes as well as how to use them.

Our bicycles are very fashionable and tremendously popular with your people in American and European

If you place bulk order, you may receive up to 40% off the retail price, depending on the product.

We appreciate you are interest in our product and hope to hear from you in the near future.

Sincerely yours,

14. Referring to a back reference

Dear Sir or Madam:

New Century Trade Co. Ltd., 2757 26th Street Singapore has placed an order with us for $100,000 worth of merchandise and list you as a credit reference.

We would appreciate you sending us information regarding New Century Trading Co. Ltd.’s credit rating. We are particularly interested in knowing how long Mr. Thomas Wilson the CEO of the company, has had an account with you and whether or not any of his debts are past due.

We will, of course, keep any information we receive strictly confidential.

Sincerely yours,

15. Replying to the requiring of reference

Dear Sir or Madam:

In response to your request for information about S.S. Taipei Company, we have enclosed the following summary of their activities with us.

They own an office with the staff of 120 employees. Their annual purchase to US$50,000 and directors are quite responsible and reliable. This company has no large outstanding financial liabilities which we are aware of.

We have done business with them for over 3 years and have found them definitely reliable.

Please understand that this is information only represents our opinion and we take no responsibility for it.