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Jun 27, 2015

Curating a Corp Culture

It is an interesting thing to establish a vision for a "counter-culture" corp, lay the groundwork, and watch it manifest the way it has been doing in Signal Cartel.

As we continue to grow at the surprisingly consistent rate of about 100 new members per month, the central pillar of our corp culture--the Credo--is subject to interpretation by more people every day. More questions are raised about meaning, intent, and scope. More guidance is sought regarding practical applications in specific circumstances. More boundaries are tested and more debate is generated. This has led to some heated discussions as different interpretations of the Credo and different temperaments or outlooks collide. While sometimes challenging to moderate in a way that fosters free expression yet maintains civility, all such discussions are welcomed and encouraged by leadership.

In an effort to better understand what parts of the Credo our pilots struggle with and how they personally embrace its tenets, I recently put out a call to our membership for Credo feedback. To give you some idea of just how strongly our pilots feel about the matter, I got back about 10,000 words of opinions, suggestions, and questions within a couple of days. In addition to which, there have been extended conversations about it in our Alliance chat and on comms. In all these communications, I find myself constantly amazed at the intelligence, maturity, wisdom, and insightfulness of our members. The really neat thing is hearing from so many how much it means to them to be a part of the vision for Signal Cartel. It is a humbling responsibility to curate a corp culture that has such high value to such a large number of people.

And so Signal Cartel leadership (myself, Johnny Splunk, G8keeper, and Helios Anduath) is currently reviewing all of the feedback received and considering how best to answer questions and provide guidance to our members. As our Credo-inspired culture becomes ever more deeply entrenched, we are less interested in being "Credo Cops" than in sharing our vision of Credo intent and "best practices" application in ways that encourage others to internalize those things and let their actions and decisions be informed appropriately. It is particularly challenging to find the right balance between policing Credo compliance and evolving a self-policing culture but that is an organic thing which can only happen over time and we are beginning to see desirable trends in that regard. As someone who finds the social interaction in New Eden to be its most compelling aspect, I am fascinated by how far things have come already and how Credo challenges play out among our members.

"But spaceships, what about those?!" Oh yeah...well, we don't just sit around ship-spinning, drinking fine Gallente wine, and droning on about corp culture all day. We *are* out there in space all the time, everywhere, doing things:

From crazy-ass PartyProbers fleets to in-space research to wormhole ops to getting lost on expeditions to impromptu mentoring roams, we are fearless about undocking and embracing the unknown. We encourage and provide lots of resources to aid in savvy piloting but losing ships is simply the price we sometimes pay for going in search of enlightenment and valuable loot in dangerous places. I sometimes joke that we are solely responsible for keeping the Astero market afloat. The truth is that killboard ISK efficiency is of very little interest to me. What I care about is that Signaleers accept losses gracefully, show opponents respect regardless of circumstances, and undock their next ship with the same enthusiasm as they did the previous ones. We do this amazingly consistently, thanks to the mindset fostered by the Credo and the generosity of our members with each other both in sharing expertise and helping each other with more tangible support. The lack of tears and whinging due to losses might well be one of the most delightful things about our corp culture. We know how to laugh at ourselves, have fun, and roll with the punches.

And so we go, and so we grow. It is indeed a fine thing to behold. You can be part of it, if you're so inclined. We welcome everyone with whom our corp culture resonates. If you'd like to learn more about our culture or about joining, drop by the EvE-Scout public channel in-game and listen to our recent interviews on The Neocom and Hydrostatic podcasts.

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