Ballard offers free swatch samples for our fabrics. See and feel the real fabrics in person before you make a decision. Choose up to 10.

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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our Best of Ballard collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Best of Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Shipping

This is our most cost effective delivery route for items both large and small.

Smaller items are shipped via standard ground service and will generally arrive in 3-7 business days.Please note: Items ordered at the same time may not be delivered together.

Truck Delivery

Larger items shipped via threshold are delivered through a truck service and will generally arrive 2-3 weeks from the date it leaves our warehouse. Please note: All items delivered by truck will be charged an additional freight delivery fee of $35/item.

Items designated for Truck Delivery may be upgraded to our In-Home Service at your discretion for an additional $25 per item in addition to any other freight delivery fees. See In-Home Shipping below.

In-Home Shipping

With our In-Home service, the item will be brought inside in your home, unpacked, inspected, placed in its final destination, and packaging materials removed. Assembly is not included. Please note: If you see any damage to the box or item itself, please refuse delivery or notate physical damage when signing and contact us immediately.

In-Home deliveries are typically made 2-3 weeks from the date it leaves our warehouse. Expect a call from a delivery agent to schedule a 4-hour window for the delivery (Monday-Friday, 8am - 8pm)

Express Shipping

For faster delivery and additional fee, we offer Next Business Day and Two Business Day express service. Express orders received by 4pm EST are shipped the same day.

Express Delivery Charges (for orders under 10 lbs.)

Next Business Day delivery - $19.95 additional

Two Business Day delivery - $9.95 additional

For express delivery items over 10 lbs., additional charges will be reflected at checkout.

How do you calculate standard shipping charges?

Orders under $200 will be charged 15% of the total order value. Orders $200.01+ will be charged 10% of the total order value with a cap at $300.

All shipping charges are based on the original retail price of the product prior to any discounts being applied.*Orders placed in Alaska, Hawaii, Puerto Rico & US Virgin Islands will have additional costs

Weekend or After Hours Delivery freight (LARGE) items?

Weekend and after hours deliveries for your larger items, which require a scheduled window of time for delivery, may be available in limited areas at an additional cost. Please contact us via email or 1-800-536-7551 to receive a special shipping quote.

Can I return or pick up items from your store?

Sure. With Ship to Store delivery, you can purchase qualified items* online and have them sent to your closest retail store to pick-up. We’ll take care of the shipping costs. Click Here to find a store near you.

*Items available for Ship to Store service will have a "Ship to Store" icon on the top right of the product page. Additionally, if you see a “ship to store” delivery option in the “add to cart” or “checkout” function, you'll know those items also qualify.

Rated 5 out of
5 by
Carj from
Well madeBought one and went back for another! Have not washed yet. Just vacuumed. Ballard has nice things!

Date published: 2017-10-29

Rated 5 out of
5 by
Visionary from
Classy, durable, withstands harsh weatherI purchased this rug about 6-7 years ago. I was happy to see that it was a more softened black -- slightly distressed look -- vs solid black. As I recall, it took awhile to flatten, but it did. This rug has graced my exposed balcony for all these years, through rain, snow, and direct sun. It's a bit faded, and it has a burn mark from someone putting a hot pan on it (it's plastic, silly, don't do that!) I did not have a pad under it, but now that I'm replacing it (yes, I'm getting the same one), I think I'll try out using the recommended pad. I highly recommend this rug.

Date published: 2017-08-16

Rated 5 out of
5 by
SealBeachMM from
Quatrefoil RugNeeded an attractive rug near front door to help keep dust/dirt from being tracked into our home--the Quatrefoil rug fits perfectly and its texture is perfect for the job yet looks classy. Color is true to what I saw online--also got the universal pad to place under the rug--it is thin enough to not raise rug so high it interferes with opening/closing door--very pleased with this purchase.

Date published: 2016-09-09

Rated 5 out of
5 by
Luv4ever from
Loved It So Much, I Bought Two!It seems as though I'm buying in Ballard twins lately! I bought one for my kitchen and loved it so much, I bought another one for the computer room. "Mineral" is a peaceful, pleasant light green.

Date published: 2016-08-25

Rated 5 out of
5 by
Cdf1 from
great rug for a front porchI have two of these rugs in the brown color on my front porch and they look great.

Date published: 2016-07-08

Rated 5 out of
5 by
Barb382 from
Exactly what I wanted.I bought 2 of these rugs, in 2 different colors..great value for the price. I'm happy with both...colors are as shown online, and they flat on my bamboo floors. One is in my kitchen and the other is a larger runner in my entryway. I wouldn't hesitate to order again.

Date published: 2016-07-07

Rated 5 out of
5 by
Terry50 from
indoor-outdoor rugsOur new rugs are great in the great room, easy to keep clean, and easy to pick up to mop our wood floors. We have them in all our rooms on wood floors.

Date published: 2016-02-12

Rated 5 out of
5 by
Geeseoh from
Perfect in my kitchenWanted a durable rug for my sink/ prep/ dishwasher area that didn't have a thick pile but didn't look like a cheap runner. This is just beautiful, had a slight smell/gone within 2 hrs, had some crease marks from shipping/ 4 hrs laying flat now!! I did purchase the pad to prevent movement, very thin but works. Color is exactly as shown (rust) and works perfect to compliment my ivory ceramic tile and light cabinets. I couldn't be any happier with this purchase and the price was right. Fast shipping also made me a fan of this site, I will follow for sure!

The airy geometric design adds sophisticated modern flair to spaces indoors or
out. Woven of UV protected, 100% polypropylene to resist fading, stains and mildew. Cleans easily with mild soap or rinse with a hose. Use of a Rug Pad ...