Webinar: understanding the Voice of the Customer

Forget prompted customer feedback – Listening, really listening to the customer means reviewing and interpreting customer interaction, monitoring the wider social world and – most importantly – acting upon the feedback. Operational metrics are fine, but customer insight is the missing link in developing a strong personal connection with the customer and optimising your service infrastructure.

In our latest webinar, Mike Purvis, Chief Engagement Officer at Webhelp UK guides you through the process from challenges in the voice of the customer space, to linking insight and change teams, to measuring the impact of change.

Webhelp SA, Johannesburg, South Africa – 33 Princess of Wales Terrace
Webhelp SA (FRN 678653) is an appointed representative of Webhelp UK (FRN 311694) who are authorised and regulated by the Financial Conduct Authority