In their quest to find the best phone service for their home office or small business, many business owners often turn to the cheapest solution on the market to serve their communications needs. The majority

While in our previous article we’ve tackled some of the Hosted PBX features such as Answering Rules, Call Forwarding, Call Identifiers, Call Park or Call Queuing, today we continue our journey to discover everything there

Hosted PBX is a telecom term becoming ubiquitous to more and more businesses that either implemented this business phone system or planning to in the very near future. From the few features of traditional landlines

Although upon their launch in 1996 VoIP was not yet the widespread service that it is today, Snom IP Phones have pioneered the business phones market and contributed to the huge success of VoIP services,

SIP Trunking is a VoIP service popular with medium and large businesses that have the resources and manpower to run an in-house PBX system. It’s a conveniently priced VoIP solution and it gives businesses full

In their quest to find the best phone service for their home office or small business, many business owners often turn to the cheapest solution on the market to serve their communications needs. The majority

Toll Free Numbers (or 1800 numbers) are Virtual Numbers for businesses and individuals that allow the recipient of a call to pay the corresponding charges, enabling the callers to enjoy a call free of charges.

In light of the constantly changing business environment and increased interest in customer experience, Call Centers today, like many other businesses, have turned to technology to streamline their activities. According to a study regarding Contact

The mass adoption of Smartphones from the end of the 2000’s onwards provided a great leeway for businesses that were very small or relying heavily on mobile technology. The availability of crucial business elements such

This is it! You finally made the decision to drop your traditional landline and to embrace the new wonder of telecommunications that is VoIP. But…there’s another challenge before you get to enjoy all the advantages

As technology innovations are becoming more popular more and more businesses have access to advanced IT infrastructure, such as onsite IP PBX systems. The wide spread of easy to install equipment and open source software

We’ve all been startups at some point in time; we all know the struggles of a small team trying to do everything from marketing, to sales, support, billing, purchasing and all the other crucial business

Local Number Portability (LNP) is the ability of a phone service user to retain their local phone number upon deciding to change their phone service provider. It is also known simply as Portability, Porting or

A good phone service is a good phone service. Period. Well….it’s not that simple. While a certain VoIP Provider or Hosted PBX system might be recommended by other businesses as being great, the best business

VoIP – this new wonder of technology has been helping businesses communicate efficiently for quite a while now and, if you’re a business looking to improve your image, budget and business processes, the decision to

VoIP (Voice over IP) has become such a popular phone service in the last decade that everyone is at least considering a switch to the new feature-rich, low-budget service. And where’s demand there’s always money

Virtual Receptionist, known under many names such as Phone Answering service, Live Answering or Virtual Office Assistant, is one of the many secondary services that derived from VoIP and based almost exclusively on this technology.

The telecom market is a fierce one, and building a network to compete with the giant existing players proves to be an extremely costly operation. However, instead of competing with the new comers, established VoIP

With the continuous rise of VoIP and improved Internet connections, more and more businesses today consider a switch from the traditional legacy PBXs running on PRIs to the fairly new SIP Trunk-based IP PBXs. A

SIP Trunking is the method of delivering the voice signal from a VoIP service provider’s servers to a customer’s IP PBX using Session Initiation Protocol (SIP) communication protocol. A SIP Trunk is commonly known as

How does VoIP 911 work and how is it different from traditional 911 The capacity to access emergency services has been a concern for businesses and residential consumers since the launch of VoIP. Meanwhile, VoIP

Technology has always been surrounded by false assumptions that kept users reluctant. Most of them dissipate quickly; others, being repeated all over again, persist until they are even accepted as truths. But the rising popularity

We keep hearing about streamlining a business’ processes, and consulting companies start their pitch by promising just that. While putting order in your activities and training your employees is effective, technology innovations seem to do

Voice quality has been one of the most important concerns related to the VoIP technology. Although very similar to the traditional landlines, the VoIP systems might be influenced by a different set of factors. These

Small businesses or start-ups are entities of their own in the business community, having so many unique characteristics that it’s difficult to get standard services to match their needs. VoIP however, due to its reputation

VoIP Phones, also known as IP Phones, are normally very easy to use and don’t require much maintenance once they’re installed. There are however issues, most often related to outside factors or network configuration, that

What is a Hosted PBX? Hosted PBX (Private Branch Exchange) is a private telephone network that uses the Internet Protocol (IP) as a communication protocol in order to connect the internal telephones within a business,