* Inclusive calls for 60 minutes, then charges apply (you can redial after 60 minutes to avoid charges). Introductory offer only available to new Post Office customers. Other terms and conditions apply.

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Post Office broadband - what can I get?

No longer just a place to mail packages and pay your bills, the Post Office also has a range of broadband deals - and it's committed to making them as affordable and accessible as possible.

Its fibre optic broadband is a fairly new offering from the provider and just like its standard ADSL broadband and home phone packages, it's simple, straightforward, and low in price. Here's everything you need to know.

Both include line rental, a free router, and Post Office SafeGuard. This is the provider's own network-level internet security, which blocks dodgy malware-ridden sites for everyone on your connection, as well as giving you basic parental controls. You can even block social media at certain times of the day to make sure the kids don't get distracted during homework hours.

Post Office is one of the most accessible broadband providers out there too, with special priority services available for vulnerable customers - including disabled users and their carers. If you qualify, you can get priority fault repairs, free calls to directory enquiries, and more.

Home phone

Weekend calls to UK landlines are included with fibre broadband as standard, and it's a long weekend - 6pm Friday to 6am Monday.

Or, you can upgrade your line with a calling add-on. They are:

Evening and weekend calls - adds evening calls to UK landlines

Anytime calls - gives you inclusive calls to UK landlines at any time of the day

Mobile 100 - gives you 100 calling minutes to UK mobile numbers

Mobile 500 - same as the above, but with 500 minutes

International Saver - adds unlimited calls to landlines in 40 countries, and discounted call rates to even more

You've also got the option to save a bit of money by paying for a full year of basic line rental upfront in a single payment, which gives you a nice little discount too. (You'll still have to pay for broadband and calling add-ons month by month even if you do this, though.)

Why do we need your postcode?

We don’t want to show you a load of deals that you can’t actually get, so by giving us your postcode we show you only the deals that are available where you live. We don’t share your postcode with anyone else. Take a look at our privacy policy to find out more.

Frequently Asked Questions

The process of changing your broadband provider is actually pretty straightforward. First, you put your postcode into our impartial comparison tool. We’ll display the broadband, phone and TV deals available where you live, and then you can use our search filters to narrow down the options and find the perfect package for your household. Finally, you sign up with your new provider online. They’ll contact your existing provider and take care of everything else for you (unless you're switching to or from Virgin Media).

The actual switch should be virtually seamless, and in the vast majority of cases it is. Your new broadband provider will send you all the stuff you need to get set up, like a new wireless router and/or TV set-top box.

It varies between providers, but usually within a couple of weeks from when you place the order. It can be much quicker, or it can be slightly longer, depending on whether you need an engineer to visit you. Your new provider will give you a more accurate idea of how long the switching process will take.

This depends entirely on who your current provider is. If your email address is from BT, Sky, TalkTalk, Virgin Media, or Plusnet, you'll still have access to your emails at least temporarily - but we'd suggest changing over to a free service like Gmail or Outlook so you don't need to worry about losing all your emails just for switching broadband. See our guide for more info.

Traffic management - also known as traffic shaping - is a technique used by broadband providers to prioritise, ration and even restrict how networks and connections are used by customers like you. This is done to ensure a smooth-running service, even when a lot of are people using the internet at the same time.

Think of broadband as a motorway. When the ‘motorway’ gets congested, traffic management is like a priority lane that keeps certain types of traffic moving. The kind of traffic that’s prioritised differs from provider to provider, but in general things like streaming video content - watching EastEnders on BBC iPlayer, for example - are given right of way to keep it from buffering or cutting out.

Traffic that doesn’t necessarily need to get anywhere quickly, like downloading movies and music, is usually kept to the regular lanes during peak times - rush hour if you will - as is light traffic like emails, which can get to its destination without needing a lot of space on the road, kind of like a motorbike.

These days, most major broadband providers do not practise traffic management. Still, always check out your chosen provider's policy before taking out a plan with them, just in case it'll affect you.

Superfast fibre optic broadband is slowly making its way across the UK as part of a nationwide roll-out part sponsored by the government. Currently, around 90% of the country has access. You can use our postcode checker to see whether fibre optic broadband’s reached your area yet. That's the most likely reason why it's not available to you, but it could also be due to living in a rural area, in an awkwardly-placed property, or just too far away from a street cabinet.

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