Category Archives: Managing

Read the full article on Forbes “Stop yelling at me,” he said. This stranger, a man who I’d never met and was expecting to save my business from disaster, said those very words and spun me around completely. When I got off the phone with him a few minutes later, I was shaken. His voice…

Read the full article on Forbes Can you define your workplace culture with just two words? Be brutally honest here. Maybe your words would be boring and stressful. Or phony and gossipy. We won’t dwell too long on that–what I really want you to do is get clear on the two words you want to…

You know that surge of energy or sick feeling that takes over your body when someone takes credit for your work, makes condescending remarks about your presentation, or steals the pomegranate juice you left in the office fridge? Anytime you get triggered and feel it in your body, you can be sure the ‘lizard brain’,…

Imagine you take all of your staff to the playground today, so everyone can get a little sunshine and much-needed vitamin D while they work. Each employee brings their workload with them and takes a seat on one of the teeter-totters. Do they all get to swing freely in the air, while balancing a manageable…

“I’m your boss, not your mother.” How many managers have wanted to scream that while dealing with bickering or whining employees? Yet the truth is, parenting and managing have far more in common than we might like to believe. I always saw my business as my baby, so the analogy strikes me as perfectly apt….

Want to hear a fun story? I am going to share with you one of the worst moments I ever had in business… and tell you what I gained from it. In my first year of operating my first store, it was a whirlwind of excitement. Business was good, and I was insanely busy but…

It breaks my heart to hear friends and family tell me about their stressful, de-humanizing experiences at work. When you consider that the average person will spend between 90,000 to 100,000 hours or more at work during their lifetime, it’s sad to think that so many people have a negative experience of those hours. Obviously,…

Mary Poppins was one of my favourite movies when I was a kid, and I still think Mary offers a lot of wisdom to live by: Feed the Birds: share your wealth with others. Use your business as a vehicle for making contributions to your community, by training your staff to be visionary leaders, sponsoring…

Two fantastic books, two very divergent views. And I believe the key to massive success is to apply them both. Gerber’s approach has revolutionized many a business in the past couple of decades, encouraging entrepreneurs to think big, create businesses they can grow and scale easily. It’s the McDonald-ization effect, creating operations that provide adequate–not…

The sad fact is, there are still a lot of misogynistic jerks out there who think women aren’t cut out to be really successful in business. Sadder still, is that a lot of women agree with that sentiment, and they run and hide from opportunities to shine as an entrepreneur. And then you have other…

There’s been a major increase in the number of people creating their own businesses these days, as independent consultants, service providers, and online affiliate marketers, to name a few. This is fantastic news, because it means more people are taking control of their own destinies, and the Internet is making it easier than ever…

Let me make something clear. I work more than ten hours in a week. It often looks more like ten hours in a day. However, I invest an average of ten hours working on one of my businesses, and the return on that time is a fantastic income. This is not counting the time I…

So many people are afraid to start a business because they’re terrified of managing people. I find it hard to relate, because that’s one of the things I love most about running a business! And I believe anyone can learn to hire awesome people, train them well, and make sure they love their jobs so…