Welcome to the Riedel On-Premise Webstore. This area of our website is specifically for hospitality trade customers and contains information about products which are developed for exclusive use in restaurants, hotels, wineries and other catering environments. These items are not available in retail. Please register your details to gain access to our On-Premise Webstore.

ALL ABOUT SHIPPING & PAYMENT

We are sure that your account data is safer in an online shopping environment like ours than regular stores. As far as we are aware no one has ever intercepted an encrypted credit transaction or penetrated a secure server and deciphered an account number. All of our transactions are conducted through Wirecard, one of the Austria’s largest and most secure providers of electronic payment systems.

Orders over € 50 will be delivered free to AT Orders over € 75 will be delivered free to DE Orders over € 100 will be delivered free to IT, LU, NL, BE, CZ, FR, MC, HR, HU, SK, SI, ES, BG, GR,PL, RO Order over € 150 will be delivered free to all other countries (DK, CY, EE, LV, LT, MT, PT, SE, FI) except Iceland, Israel and UAE

Express delivery for 15 Euro: 1 working day to Austria and Germany, when you order till 11am.

Our delivering courier is the Austrian POST AG or TNT. Delivery times are indicative only and subject to the acceptance and approval of your order. Working days are defined as Monday to Friday 8am to 6pm, excluding public holidays. Estimated time is calculated from the moment the shipping confirmation was sent.

Please note that deliveries can take longer in certain remote areas such as Highlands or islands or if your order required additional security validation.

An e-mail message is confirming the exact delivery date. You can also check the status of your order on your MYRIEDEL account.

In order to get more precise information on delivery delays for your area, or to reschedule your delivery, do not hesitate to contact our customer service on +43 5372 64896 (Mo. - Fr. 8am – 1.30 pm) or via e-mail to webshop@riedel.com.

We will send you several emails during the order process to keep you informed about the different stages of your order. In addition, your account on MYRIEDEL will allow you to follow your order status.

We have put very strict security measures in place on riedel.com in order to guarantee your personal information. Thus, the RIEDEL website is provided with an SSL encryption system to protect personal and payment data. We do not keep any credit card information.

Deliveries are handled through TNT. All shipments that are sent by Tiroler Glashütte, are insured against theft and accidental damage. Upon receipt of shipment and written acknowledgement, this insurance coverage ceases to exist. Please be aware that we cannot deliver to post office boxes.

SHIPPING COSTS AND DELIVERY TIMES

Please refer to the chart at the FAQ for shipping methods as well as shipping costs and delivery times for your destination.

TRACK YOUR STATUS

As soon as we have shipped your order you will receive an email stating the TNT tracking number. You can check the status of your order one to two hours after receiving the email via the link provided.

DELIVERY TO ARABIC EMIRATES

All prices are gross prices including the statutory VAT but without delivery costs and customs duties and handling fees. Customs duties and handling fees are to be paid in full by Customer. In case of a return, customs duties and handling fees cannot be refunded.