Reservation was deleted so check in took a very long time and my seat (reserved weeks in advance) on the long international flight was reassigned to a very undesirable location.

ORD

MCO

Mediocre 2.0

Delayed Swiss flight 8 tue 12 dec 2017 led to catastrophe

FAT

DEN

Excellent 8.0

People who help me with my 87 year old mother we extremely thoughtful.

I did not like having to exit plane on the tarmac. It was difficult for my 87 year old mother, and the if the weather had been bad this would have been very unpleasant and extremely difficult for everyone!

HNL

SFO

Good 6.0

Boarding goes quick, nice seats in economy comfort

No free food besides pretzels on an almost 8 hour flight. Any decent seat is an upchaege to economy plus. WiFi slow, only can access entertainment if you have app download on phone.

EWR

LHR

Okay 5.3

Boarding was delayed because the aircraft was being serviced.
None of the tray tables or screens were cleaned. They looked like people sneezed on them. Disgusting.

out of food choices and the fish they had available was not interesting to me

LIH

LAX

Good 6.0

Crew was efficient and generally friendly. Drink and food service was pretty decent.

No in flight movies, no wifi. They try and charge you seventeen dollars for an in flight tablet for entertainment. Pretty cheap to ask for that after we pay 500 dollars to fly to Hawaii! At least put a movie on... An no wifi??!! not really acceptable in this day and age.

HNL

ITO

Excellent 8.0

The flight was on time. The stewardeses were very helpful and curtiouse.

PHX

HNL

Mediocre 3.3

Early arrival

Rather rude flight attendants and gate agents. I had to wait a very long time to get my known traveler number in my boarding pass... they didn’t seem too know how to do it at first! Multiple times I was not given beverage service or trash pickup - like I was invisible in the horrible middle seat squished between two men. Awful!

SFO

HNL

Excellent 10.0

The boarding was very smooth and efficient, and my seat mate was a very interesting person to talk to. A wonderful flight.

The WiFi was very intermittent and made the entertainment hard to watch.

MIA

EWR

Mediocre 2.0

Nothing

The flight was over 4 hours delayed, and I didn't receive a notification that it was delayed until an hour after the flight was supposed to take off, which would have been ideal given that I had to pay 5x surge pricing for my uber to get there by the original scheduled time. Once we were about to board the plane, we were told again that it was further delayed. The crew was cranky and tired as they had clearly been dealing with delay issues the whole day. There were no tv's on the flight and we were told there would be free wifi to stream to our phones, however the wifi was so slow that it couldn't even load a single picture from the internet. Oh, there were also no decent food options on the flight. I will avoid United at all costs in the future, as my flight down was also over 3 hours delayed.

JAX

EWR

Excellent 8.0

Waffle cookies were amazing

EWR

LHR

Okay 5.3

Boarding was delayed because the aircraft was being serviced.
None of the tray tables or screens were cleaned. They looked like people sneezed on them. Disgusting.

FAT

DEN

Excellent 8.0

People who help me with my 87 year old mother we extremely thoughtful.

I did not like having to exit plane on the tarmac. It was difficult for my 87 year old mother, and the if the weather had been bad this would have been very unpleasant and extremely difficult for everyone!

The boarding was very smooth and efficient, and my seat mate was a very interesting person to talk to. A wonderful flight.

LIH

LAX

Good 6.0

Crew was efficient and generally friendly. Drink and food service was pretty decent.

No in flight movies, no wifi. They try and charge you seventeen dollars for an in flight tablet for entertainment. Pretty cheap to ask for that after we pay 500 dollars to fly to Hawaii! At least put a movie on... An no wifi??!! not really acceptable in this day and age.

SJC

OGG

Mediocre 2.0

Flight was delayed 6+ hours and no alerts or messages sent to passengers even though it was a 7:30am flight. I would have expected to receive an email or text.

PHX

HNL

Mediocre 3.3

Early arrival

Rather rude flight attendants and gate agents. I had to wait a very long time to get my known traveler number in my boarding pass... they didn’t seem too know how to do it at first! Multiple times I was not given beverage service or trash pickup - like I was invisible in the horrible middle seat squished between two men. Awful!

SEA

OGG

Okay 5.3

Free rum punch, staff were pleasant

Crappy entertainment- you had to pay for 90% of the movies and television options, which are better quality and free on Alaska and Delta flights. Sucks for parents flying with children. And even though Hawaaian promotes offering a full meal at each flight all we got were yucky sandwiches.

Lost luggage that was gate checked, paid $600 extra for upgraded seats and they weren't great. We had a window seat but there was barely a window.

KOA

HNL

Excellent 9.5

out of food choices and the fish they had available was not interesting to me

LIH

LAX

Good 6.0

Crew was efficient and generally friendly. Drink and food service was pretty decent.

No in flight movies, no wifi. They try and charge you seventeen dollars for an in flight tablet for entertainment. Pretty cheap to ask for that after we pay 500 dollars to fly to Hawaii! At least put a movie on... An no wifi??!! not really acceptable in this day and age.

HNL

JFK

Mediocre 2.0

Paid $600 for the better seats and they refused to give a full can of soda. Didn't get much of a window seat, the window was closer to the person in front of us. There was some guy on the plane in the same section as me and my husband and they gave him full cans so I guess it's who you know. I couldn't even eat the food, it made me nauseous. They arrived 30 minutes late and we almost missed our next flight. They didnt even ask for those with connecting flights to be let off first. Checked luggage handle was torn off by staff. Not worth the extra cost or going out of my way to book with Hawaiian. I won't go with them again.

SEA

OGG

Okay 5.3

Free rum punch, staff were pleasant

Crappy entertainment- you had to pay for 90% of the movies and television options, which are better quality and free on Alaska and Delta flights. Sucks for parents flying with children. And even though Hawaaian promotes offering a full meal at each flight all we got were yucky sandwiches.

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