The system manages reservations, customer preferences, seating capacity, wait list management, and special requests. It allows Ruby Tuesday to increase its control of the guest experience by automatically opening a guest check once the table is seated. An additional feature designed to improve diner satisfaction is an alert system that notifies managers when critical service points are not met, such as a table that is not greeted or a food and beverage order that is not delivered in a timely manner. With more efficient table utilization and dining room capacity management, Ruby Tuesday is also able to increase revenue with additional table turns.

"Our goal is to provide the best casual dining experience possible and adding the Micros TMS to our technology solution set has given us the necessary tools to improve our operations and customer service," said Nick Ibrahim, senior VP and chief technology officer, Ruby Tuesday.

Solutions Spotlight

The responsibilities of the retail CIO can essentially be boiled down to four major roles: Business Transformer, Customer Expert and Advocate, Technology Visionary and Culture Warrior. In this e-book, Oracle chief communications officer Bob Evans examines how great retail CIOs rise to challenges of fulfilling each role, even as they inevitably gravitate toward one role over the others.