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Payments

Returns & exchanges

We are not responsible for items that are lost in the mail. If an item is substantially damaged, send us a photo of the item by emailing us at emmandskootch@gmail.com, an etsy covo or a direct message over Instagram @emmandskootch. We do refunds for cancelled orders before shipping so let us know as soon as possble if you would like to cancel your order. We do not give refunds for patterns that are purchased.

Shipping policies

All items are sent through Canada post. items being sent within Canada automatically come with a tracking number. U.S. and international shipping have the option to come with a tracking number. For Canada and the United States, items should arrive within 10 business days or less after being shipped. There may be some delays if the item is ordered around a major holiday such as Christmas or New Years. Please take this into account when selecting your shipping option and let us know when it's ordered if you need it by a certain date. We can not guarantee that an order will reach you by that date but we will do our best to get the item to reach you in time.

Additional policies

You can contact us regarding custom orders by sending us an Etsy convo, emailing us at emmandskootch@gmail.com or by direct message over Instagram @emmandskootch.

We take intellectual property concerns very seriously, but many of these problems can be resolved directly by the parties involved. We suggest contacting the seller directly to respectfully share your concerns.