Quality Process

Directique sets forth, from the habits of your clients, to help you attain your quality objectives and help you optimize the balance between client satisfaction and production costs.

From on the ground measures to the consulting level

Quality and Satisfaction

Directique intervenes at all three levels to accompany its clients, to discern and integrate the link between the quality of service produced and the client’s satisfaction :

Managing studies of satisfaction

Establishing and following focus groups

Consulting

QoS via client vision

The studies of satisfaction and the client’s study habits help to better define ad hoc studies on the service quality via client vision, and define tests to carry out. Directique takes into account the maturity of the services in its life cycle and the impact on cost. In practice, the studies are carried out with the client’s pure vision or combined with the technical studies. Several methods of collecting data can be implemented to measure the quality of service via the client’s vision, according to the need and according to the resources allocated to the study :

Ad-hoc measuring campaigns

Measures carried out

Focus Groups

Crowd sourcing

Realize quality measures

Directique takes charge of the entire body of quality measures, together with the client’s vision as well as from a technical standpoint, the objective is to synchronize the data to optimize the interpretation of the results and to identify useful corrective actions for the technical teams. These measures understandably are :

Validation of new service (accordance checks)

Non-regression

Benchmark

Drive tests

Inter-workings

Mystery tests

Etc.

Deliver results

Directique adapts itself to the needs of its clients even in the form of the delivered result :