Administrative Review & Risk Management Division

TDCJ Ombudsman Program

In accordance with Section 493.016 of the Texas Government Code, the TDCJ Ombudsman Program provides a single point of contact for elected officials and members of the general public who have inquiries regarding the agency, offenders or staff. When necessary, investigations shall be coordinated through appropriate TDCJ officials. The TDCJ Ombudsman Offices strive to provide timely responses to the public.

What a TDCJ Ombudsman Cannot Do

Handle issues outside the oversight of the Texas Department of Criminal Justice.

Whom do I Contact if I Have Questions Regarding an Offender?

Many concerns can best be addressed by contacting unit administrative staff at the offender's unit of assignment, by telephone or mail. Addresses and telephone numbers for Agency facilities are found on the TDCJ website. Additional information is also available on Offender Information/Questions/Problems or by contacting the TDCJ Ombudsman Office.

What if I Have Contacted the Unit and I Would Like Additional Assistance?

Contact TDCJ Ombudsman Office.

How Does an Offender Seek Problem Resolution?

The Offender Grievance Program was developed to help offenders communicate with staff regarding concerns affecting their incarceration. The grievance process provides an offender an opportunity for problem resolution at two distinct administrative levels.

Step 1 allows the offender to request relief from unit administration by completing a grievance form and submitting it to a Unit Grievance Investigator. Offenders receive a written response which they may appeal to Step 2 (central administrative staff) if desired.

By encouraging offenders to utilize this process you provide them an opportunity for enhancing their skills in responsible problem resolution.

How to Contact a TDCJ Ombudsman

(Please submit inquiries in writing)
For expediency, it is best to attempt to resolve issues and obtain information at the unit or parole office level; however, when it is not possible, or the inquiry does not concern issues at that level, contact the following: