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Here you can send inquiries to our customer service.

Thank you very much for your interest in Securitas Aurum. It is the task of our customer service to grant the best service that is possible and a transparent service to our present and future customers. Please only use our customer service in the cases listed under the main categories. If you should have general questions according to our business, on the website under the category “FAQ” (frequently asked questions) there is much important and helpful information available. If you already are customer of Securitas Aurum, you also find information according to the matter of “CSS and handling” in your personal CSS under the category “Important hints”.

All categories are permanently updated and extended by us.

The electronic customer inquiry system was created to facilitate the inquiries for you. You do not have to invent complicated formulations but can point out your desires by simple marking with a cross, in a concrete manner and within some seconds.

Please understand that we cannot provide our SAC in all languages, because in the meantime Securitas Aurum is operating on all continents and in more than 60 countries.You can at any time send us customer service requests in the following languages:English and German. Furthermore, Securitas Aurum’s website and your CSS provides you access to the customer service centre in a total of 8 languages:English, Spanish, German, Italian, French, Portuguese, Polish and Russian.This access allows you to communicate in the above languages, is limited to a few important prepared FAQs but will be expanded by Securitas Aurum, if necessary.