Deluxe One King Bed with Balcony

One King Bed

This room opens to a balcony. Wireless Internet access (surcharge) keeps you connected, and satellite channels are offered for your entertainment. A minibar is provided. You will have a separate bathtub and shower, as well as bathrobes and a hair dryer. Climate control and a desk are among the included amenities.

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Deluxe Two Single Beds with Balcony

Two Single Beds

This room opens to a balcony. Wireless Internet access (surcharge) keeps you connected, and satellite channels are offered for your entertainment. A minibar is provided. You will have a separate bathtub and shower, as well as bathrobes and a hair dryer. Climate control and a desk are among the included amenities.

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Superior One Queen Bed City View

One Queen Bed

This room opens to a balcony. Wireless Internet access (surcharge) keeps you connected, and satellite channels are offered for your entertainment. A minibar is provided. You will have a separate bathtub and shower, as well as bathrobes and a hair dryer. Climate control and a desk are among the included amenities.

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Superior Two Single Beds City View

Two Single Beds

This room opens to a balcony. Wireless Internet access (surcharge) keeps you connected, and satellite channels are offered for your entertainment. A minibar is provided. You will have a separate bathtub and shower, as well as bathrobes and a hair dryer. Climate control and a desk are among the included amenities.

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Superior Two Single Beds City View

Two Single Beds

This room opens to a balcony. Wireless Internet access (surcharge) keeps you connected, and satellite channels are offered for your entertainment. A minibar is provided. You will have a separate bathtub and shower, as well as bathrobes and a hair dryer. Climate control and a desk are among the included amenities.

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Executive One King Bed

One King Bed

This room opens to a balcony. Wireless Internet access (surcharge) keeps you connected, and satellite channels are offered for your entertainment. A minibar is provided. You will have a separate bathtub and shower, as well as bathrobes and a hair dryer. Climate control and a desk are among the included amenities.

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Executive Suite One King Bed

One King Bed

This room opens to a balcony. Wireless Internet access (surcharge) keeps you connected, and satellite channels are offered for your entertainment. A minibar is provided. You will have a separate bathtub and shower, as well as bathrobes and a hair dryer. Climate control and a desk are among the included amenities.

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The Phoenix Hotel Yogyakarta - MGallery Collection

Jl Jenderal Sudirman 9,
Yogyakarta,
Indonesia55233

Hotel Features. The Phoenix Hotel Yogyakarta - MGallery Collection features 2 bars/lounges and a restaurant. Room service is available 24 hours a day. Recreational amenities include an outdoor pool and a health club. The property's full-service health spa has massage/treatment rooms. This 5-star property has a business center. Complimentary wireless Internet access is available in public areas. Concierge services, tour/ticket assistance, and tour assistance are available. Additional property amenities include a terrace, gift shops/newsstands, and currency exchange.

Guestrooms. 144 air-conditioned guestrooms at The Phoenix Hotel Yogyakarta - MGallery Collection feature minibars and windows that open. All accommodations have balconies. Bathrooms feature separate bathtubs and showers, bathrobes, and hair dryers. Wireless Internet access is available for a surcharge. In addition to desks, guestrooms offer phones. Televisions have satellite channels. A nightly turndown service is offered.

Guests can pamper themselves with a trip to the onsite spa, which has 2 treatment rooms.

The Phoenix Hotel Yogyakarta - MGallery Collection has a restaurant on site. 24-hour room service is available.

Recreational amenities at the hotel include an outdoor pool and a health club.

The recreational activities listed below are available either on site or nearby; fees may apply.

Distances are calculated in a straight line from the property's location to the point of interest or airport and may not reflect actual travel distance.

Distances are displayed to the nearest 0.1 mile and kilometre.

Notifications:

Connecting/adjoining rooms may be available, subject to availability. Guests can request connecting/adjoining rooms by contacting the property directly, using the contact information on the booking confirmation.

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Yogyakarta is a very pretty yet charming city. The Phoenix Hotel Yogyakarta is not located exactly at the city center. The taxi fare in the city is quite expensive relatively compare to other same size city in Indonesia. The facade of the hotel has heritage feel with some antique Mercedes Benz park right in front of the lobby. We have been assigned ground floor deluxe rooms besides the pretty swimming pool next to the spa. The room is quite spacious in size, clean, tidy with the touch of local J...
Yogyakarta is a very pretty yet charming city. The Phoenix Hotel Yogyakarta is not located exactly at the city center. The taxi fare in the city is quite expensive relatively compare to other same size city in Indonesia. The facade of the hotel has heritage feel with some antique Mercedes Benz park right in front of the lobby. We have been assigned ground floor deluxe rooms besides the pretty swimming pool next to the spa. The room is quite spacious in size, clean, tidy with the touch of local Japanese elements. Bathroom is relatively small and aging- the position of the toilet bowl has been placed too closed to the wall and the rain shower in both 2 rooms wasn't working perfectly. The towel quality is bad and yellowish for a 5 stars hotel standard. The toilet amenities has almost everything you would ask for but the toiletries is not what I would expect from a 5 stars hotel. Spa at the Phoenix Hotel is super busy, not able to slot in a single session during the 3 nights stay. We haven't tried the breakfast but the room service food have been served cold. Overall a pleasant experience and I would consider to stay at this charming property again provided the room rate would remains as competitive as what I have got this trip.
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Overall it was a pleasant stay. The buffet breakfast is very good with a great spread .Our room is located at the old block with no view. The wifi access and speed is terrible especially in the evening when there are many users. Location is so so. Not near to Maliboro . 15-20 min walk in the hot and humid weather is quite tiring. Taking the beak cost as much or more than taking a taxi at times.
On the first 2 nights there were turn down service but not for the following 3 nights.

The Phoenix Hotel Yogyakarta - MGallery CollectionExcellent service

good_day26
from Tokyo, Japan

Submitted on 05-06-2016

The staffs are one of the best, if not the best that i've ever met. This is what the true Indonesian hospitality should be, but alas, the dame hospitality is disappearing elsewhere in Indonesia.
The room is excellent, although i think it is time for renovation and regeneration. Last time i stayed was 10 years ago and that was flawless.
Breakfast was excellent. I have to mention especially about the Jamu. Not a lot of hotels in Indonesia provide that. I love the fact this hotel provide Jamu ten y...
The staffs are one of the best, if not the best that i've ever met. This is what the true Indonesian hospitality should be, but alas, the dame hospitality is disappearing elsewhere in Indonesia.
The room is excellent, although i think it is time for renovation and regeneration. Last time i stayed was 10 years ago and that was flawless.
Breakfast was excellent. I have to mention especially about the Jamu. Not a lot of hotels in Indonesia provide that. I love the fact this hotel provide Jamu ten years ago, and inclided to chose this hotel over its sister hotels (ibis and novotel), because of Jamu.
Would like to thank you for the birthday cake as well. This shows that the service is indeed personalised.
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The Phoenix Hotel Yogyakarta - MGallery CollectionRemarkable

bivdschoot
from Miri, Malaysia

Submitted on 05-06-2016

It feels you are going back in time when you entre the luxurious hotel. The service is excellent, food lovely and the ambiance is stunning.Their website doesn't do justice to the majestic feel of the hotel. Would love to come back and drink their signature cocktail that is made at your table, enjoy the pool and friendliness of the staff.

We stayed at the Phoenix on the recommendation of friends who had attended Art|Jog before. It is a centrally located hotel in Yogyakarta. Upon entering the bright lobby, one can appreciate the old-world charm of the hotel with its European and Asian accents. It feels like a large colonial home but with modern amenities like a spa, pool, and restaurant. My friend enjoyed her massage at the spa after a long day of art visits. The large breakfast buffet features a wide variety of local and Western ...
We stayed at the Phoenix on the recommendation of friends who had attended Art|Jog before. It is a centrally located hotel in Yogyakarta. Upon entering the bright lobby, one can appreciate the old-world charm of the hotel with its European and Asian accents. It feels like a large colonial home but with modern amenities like a spa, pool, and restaurant. My friend enjoyed her massage at the spa after a long day of art visits. The large breakfast buffet features a wide variety of local and Western dishes, juices, and even a station for local herbal remedies. The boutique presents clothes and accessories crafted by local designers made from the modern and traditional batik cloth. The only complaint we had was that the air-conditioning in our room was not very cold but otherwise, the room was very comfortable and spacious.
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Beautiful colonial hotel, the bedroom wasn't big but was beautiful, the service, the amazing swiming pool, the antiques that make the decoration, make these hotel a great option if staying in Yougiakarta

Lovely site with numerous places to relax and unwind -- poolside, at the bar, at any of many comfortable tables placed around the property. Beautifully furnished and decorated. Staff was wonderfully attentive and helpful. We'd agree the breakfast buffet is unusually varied and good. However we don't recommend having dinner at the hotel as our meals were only ok and the city is full of excellent alternatives.

We stayed at this hotel for five nights and it was a wonderful home base for visiting many sites around the city. One day our driver did not show up (we didn't arrange him thru the hotel), and the hotel got a wonderful new driver for us. We had our anniversary while we were there, and they decorated our room with Rose petals and other decorations. The restaurant is outstanding, be sure and try the gin sling drink. We had the breakfast buffet every day and especially liked the vegetable juice av...
We stayed at this hotel for five nights and it was a wonderful home base for visiting many sites around the city. One day our driver did not show up (we didn't arrange him thru the hotel), and the hotel got a wonderful new driver for us. We had our anniversary while we were there, and they decorated our room with Rose petals and other decorations. The restaurant is outstanding, be sure and try the gin sling drink. We had the breakfast buffet every day and especially liked the vegetable juice available. Service was outstanding at both the hotel and the restaurant.
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The structure of the hotel is very beautiful, but the interior needs to be updated (bathrooms, paint, etc). It is looking dated. The location is closer into town and makes it easier to see different sites. Opt for a room overlooking the courtyard as the other rooms face the street which is noisy. I would also pay the extra money for at least the Deluxe Room. We initially had a superior room, which felt very small and sterile. That said, none of the rooms lived up to the 5 star rating. The breakf...
The structure of the hotel is very beautiful, but the interior needs to be updated (bathrooms, paint, etc). It is looking dated. The location is closer into town and makes it easier to see different sites. Opt for a room overlooking the courtyard as the other rooms face the street which is noisy. I would also pay the extra money for at least the Deluxe Room. We initially had a superior room, which felt very small and sterile. That said, none of the rooms lived up to the 5 star rating. The breakfast is delicious and the staff is polite, though not overly helpful.
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Very grand looking yet peaceful and offers modern comfort. Good comfy beds, strong aircon, friendly staff, majestic (but small) looking pool (good for a dip and lounging and photos). Rooms are small though and bathroom tight (superior room). Peaceful and quiet in the premises, a great retreat from heat and chaos of yogyakarta.

We have travelled over 50 countries and have stayed in many 5 stars hotels in the past. This is definitely one hotel I would remember. Beautiful colonial interior.. very welcoming. Nice sweets provided upon checking in which is lovely. Great range in the breakfast selection. Gym facilities are good. Staff are helpful, friendly and professional.

The Phoenix Hotel Yogyakarta - MGallery CollectionExcellent

sandokanenvegas
from Las Vegas, Nevada

Submitted on 03-07-2016

Nice and cozy hotel. Amazing pool area. Not enough words to thank the staff. They were nice and helpful all the time. Simple people with terrific customer service orientation that make you feel like at home all the time!

The Phoenix Hotel Yogyakarta - MGallery CollectionOasis in the centre

Holger B
from St. Petersburg, Russia

Submitted on 05-07-2016

A fantastic place to start your journey in Indonesia, well located, smiling and well trained staff, able to read all wishes from your lips. Stayed in a room in the new part of the hotel building which has superb inside view on the swimming pool. The interior is well designed, all facilities are modern and easy usable. The food selection is gorgeous, the buffet breakfast rich in assortment, very tasty. Highly recommended!!! Short way to the main street Malioboro with all shops and restaurants. Tr...
A fantastic place to start your journey in Indonesia, well located, smiling and well trained staff, able to read all wishes from your lips. Stayed in a room in the new part of the hotel building which has superb inside view on the swimming pool. The interior is well designed, all facilities are modern and easy usable. The food selection is gorgeous, the buffet breakfast rich in assortment, very tasty. Highly recommended!!! Short way to the main street Malioboro with all shops and restaurants. Trip to Prambanan takes around 1/2h and to Borobodur temple 1h, depending on traffic. All other sightseeing spots in short distance inside the city.
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I was referred to The Phoenix because I was interested in experiencing Yogya comfortably with a historic flavor. The hotel was established in 1918 and is opulently decorated in a colonial fashion. The hotel is fairly close to the airport and local landmarks; and the service is very good--the staff is attentive and accommodating, especially the tour desk which coordinated a tour guide and driver to Prambanan and transport to Borobudur. The landscaping around the pool was lovely, and the local cui...
I was referred to The Phoenix because I was interested in experiencing Yogya comfortably with a historic flavor. The hotel was established in 1918 and is opulently decorated in a colonial fashion. The hotel is fairly close to the airport and local landmarks; and the service is very good--the staff is attentive and accommodating, especially the tour desk which coordinated a tour guide and driver to Prambanan and transport to Borobudur. The landscaping around the pool was lovely, and the local cuisine at the hotel restaurant satisfactory. So why 2 stars? The accommodations were fair to middling at best, outdated and in dire need of repair or a refresh. I was a solo traveler in a standard room, booked last-minute on Priceline. The room was located in the main building connected to the lobby, and the Juliette balcony overlooked the back of the hotel. The room air was stale upon entry with ancient looking linens. The the bathroom was a shoebox. The toilet abutted a glass box shower with a door that left little room to maneuver in or out without possible injury. The water pressure was nonexistent and the hot /cold handles for the faucet fell off, and I had to MacGyver the hardware to not waste water to turn off the shower. The complimentary sundries were presented in a kitschy child-like manner (imagine a nesting doll set) and crowded the limited vanity counter space. Air conditioning was noisy; and as there were no screens on the windows and a warning not to leave the French doors ajar for safety reasons, natural air was unavailable. I'm only grateful that my time at The Phoenix was limited to one night.
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The hotel is in real as beautiful as on the pictures. After having spent 3 nights in the hotel, we come to the following conclusion:
All ingredients for a great hotel are there, but in the end it is just mediocre because of a lack of service and poor food.
+ hotel building
+ friendly staff
o room
o price
- food:
the food is really not enjoyable; we ate there twice for breakfast and dinner; neither the quality nor the price are okay. Bad combination if both fail. (Only cocktails are enjoyable; ...
The hotel is in real as beautiful as on the pictures. After having spent 3 nights in the hotel, we come to the following conclusion:
All ingredients for a great hotel are there, but in the end it is just mediocre because of a lack of service and poor food.
+ hotel building
+ friendly staff
o room
o price
- food:
the food is really not enjoyable; we ate there twice for breakfast and dinner; neither the quality nor the price are okay. Bad combination if both fail. (Only cocktails are enjoyable; juices are bad; the coffee is really horrific)
- service:
there is plenty of kind staff available, but unfortunately there is a language barrier: English is not their friend. We constantly got something else then we ordered. Only at the reception people are on an acceptable level.
Next to the language issue: giving useful advise to get from A to B, helping with arrangements or anything, never worked out. We both are puzzled why that is as everyone is so nice.
Tip:
- if you want to go there: book only the room
- avoid food and drinks (except for the bar)
- Google for a driver to get from A to B: their own travel service is more than twice as expensive than if you google one
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A hotel with a strong value of javanese culture.if you would like to experience one then u should spend sometimes in this particular hotel.a hotel that would give you a strong feeling when you go back home.it has not a good surroundings view,but you will feel inside the hotel.we only spent one night in this hotel and certainly we would be back to this hotel when we visit yogyakarta again.one of kind that MGallery collection that could be proud of,because we could not got as much feeling when we ...
A hotel with a strong value of javanese culture.if you would like to experience one then u should spend sometimes in this particular hotel.a hotel that would give you a strong feeling when you go back home.it has not a good surroundings view,but you will feel inside the hotel.we only spent one night in this hotel and certainly we would be back to this hotel when we visit yogyakarta again.one of kind that MGallery collection that could be proud of,because we could not got as much feeling when we visited the MGallery collection in Bali.
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The hotel is centrally located with easy access to taxi and other public transportation. It is an old, historical building with a charm. The staffs are friendly and helpful.
We stayed in the renovated wing, I guess. But even the renovated room still needs another face lift. The room is clean and spacious, but there are signs of dilapidation and 'tiredness' within the room, particularly in the bathroom. Towels are clean, but frayed. It would be good for the hotel to get more refurbishment, incl...
The hotel is centrally located with easy access to taxi and other public transportation. It is an old, historical building with a charm. The staffs are friendly and helpful.
We stayed in the renovated wing, I guess. But even the renovated room still needs another face lift. The room is clean and spacious, but there are signs of dilapidation and 'tiredness' within the room, particularly in the bathroom. Towels are clean, but frayed. It would be good for the hotel to get more refurbishment, including refurbishment of the linen and towels.
Breakfast was good, though. It had a wide range of selection, from traditional food to Western style. Quality of the food was also good and service during breakfast was excellent.
If you're looking for a centrally located hotel, the Phoenix might be one of the alternatives.
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I and my family have stayed at The Phoenix Hotel Yogyakarta. The hotel atmosphere, as a heritage building in Yogyakarta, is very nice and serves a good place for having a relax time with family. In addition, the hospitality of hotel staff is highly appreciated. The hotel lobby, restaurant and swimming pool are very nice. The location of the hotel is very strategic, in close vicinity with Tugu Yogya and Malioboro, a paradise shopping destination in Yogyakarta.

The Phoenix Hotel Yogyakarta - MGallery CollectionMust do better...!

Warren D
from

Submitted on 08-07-2016

The good: pool, look, feel & style of the common areas, food quality and variety really good.
The bad: really very poor English from hotel staff - with 90% international guests just isn't good enough
The ugly: the smell of blocked drains in our room and the faulty air conditioning.
Sad to say that there just must be better options (3/5 is erring on the side of generosity).

This is the place to stay if you're interested in history, in genuine Javanese hospitality! When we checked in, instead of going through the process at the Reception, they invited us to the hotel history lounge, just like you invite a friend to your living room when you have visitor, and have all things ready for you in no time! The hotel itself is a historical landmark with its early 19th century European architecture and Javanese decor being beautifully preserved so you feel and sense history ...
This is the place to stay if you're interested in history, in genuine Javanese hospitality! When we checked in, instead of going through the process at the Reception, they invited us to the hotel history lounge, just like you invite a friend to your living room when you have visitor, and have all things ready for you in no time! The hotel itself is a historical landmark with its early 19th century European architecture and Javanese decor being beautifully preserved so you feel and sense history at every step and turn! The room is quite large with its original set up and tasteful modern renovation. The staffs were genuinely friendly and helpful. The hotel is conveniently located near the historical district so its within walking distance to local attraction like the Old quarter and the Sultan palace.
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The Phoenix Hotel Yogyakarta - MGallery Collectionfanastic

tania h
from cowes

Submitted on 13-07-2016

Whats not to love,when you arrive its not the usually awkwardness at Reception with others around, you can sit and refresh while they check your booking and then move to room. The hotel is stunning in a historical way and i found it really interesting. there may have been notes about the decor somewhere and i wish i had bothered to ask.

The reviews are correct: this is a stunning hotel which offers a memorable stay and fine attention to detail.
Upon welcome, there is a drink and some local snacks in one of the beautiful rooms. All staff were friendly and welcoming throughout our stay.
On Friday evenings there is a Buffet evening meal which is 360 PP and is delicious with local Javanese instrument playing.
Rooms are beautiful (ours just a basic one but still gorgeous) very comfortable beds and complimentary refreshments pr...
The reviews are correct: this is a stunning hotel which offers a memorable stay and fine attention to detail.
Upon welcome, there is a drink and some local snacks in one of the beautiful rooms. All staff were friendly and welcoming throughout our stay.
On Friday evenings there is a Buffet evening meal which is 360 PP and is delicious with local Javanese instrument playing.
Rooms are beautiful (ours just a basic one but still gorgeous) very comfortable beds and complimentary refreshments provided daily.
Facilities are nice - pool and gym although sun isn't on pool after around 2.
I can't recommend a stay here enough!
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The Phoenix Hotel Yogyakarta - MGallery CollectionStylish hidden gem

sunnyside1984
from Dublin, Ireland

Submitted on 19-07-2016

This hotel was a real surprise, the pictures we looked at don't do it justice. It looks exactly as it would have in 1910 but with clever renovation it also has all mod cons. You will feel like you went back in time! We found it also conveniently located and service was very good. Our room was really big and spotless clean, bed was super-comfy. The bathroom is also spacious and we had a nice balcony. Huge choice for breakfast, everything you could ever want and more! Loved the pool and "inside" g...
This hotel was a real surprise, the pictures we looked at don't do it justice. It looks exactly as it would have in 1910 but with clever renovation it also has all mod cons. You will feel like you went back in time! We found it also conveniently located and service was very good. Our room was really big and spotless clean, bed was super-comfy. The bathroom is also spacious and we had a nice balcony. Huge choice for breakfast, everything you could ever want and more! Loved the pool and "inside" garden & patio. Recommended for a truly stylish visit of the city!
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This hotel is beautiful but it is in serious need of a reno. Obviously you can't complain too much as the price is so reasonable. My family had been to this hotel about 10 years ago which was right after they're last update. The pool and breakfast buffet were awesome and the AC kept the rooms cool. My main issues were that our shower did not drain well and there was a giant stain on my bed sheet the first night. The sheets had definitely been laundered but they should've been tossed.

Very spacious room, very clean, love its decor with traditional touch. Very hospitable and helpful staffs, great location, breakfast was great with lots of variety, and certainly value for money. We will definitely book Accor hotels and recommend friends and family.

This historic Dutch colonial building is incredibly charming! The hotel staff are friendly and polite and the decor in the common areas is largely original and lovingly restored. Few scuffs and signs of wear & tear as you move to the corridors where the bedrooms are; but you forgive these, as the overall charm and nostalgia of the place tends to win you over.
If you're looking for 5* luxury where your every need is catered too then this isn't the hotel for you. However, if you want a decent ho...
This historic Dutch colonial building is incredibly charming! The hotel staff are friendly and polite and the decor in the common areas is largely original and lovingly restored. Few scuffs and signs of wear & tear as you move to the corridors where the bedrooms are; but you forgive these, as the overall charm and nostalgia of the place tends to win you over.
If you're looking for 5* luxury where your every need is catered too then this isn't the hotel for you. However, if you want a decent hotel with history and warm service, good Indonesian food (satay is awesome!) then book away! We used the hotel travel desk to book a private tour of the Borobudur & Prambanan Temples and this was equivalent to $250 SGD - inclusive of excellent guide, driver, bottled water throughout the day and lunch. Pricey for Indonesia but worth every penny!
I like this hotel immensely and while there are some areas they could brush up on (pool attendants were shockingly poor), overall it's a lovely experience to stay here!
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The Phoenix Hotel Yogyakarta - MGallery CollectionGreat place and good cooking

mcjmzfranco
from Spain

Submitted on 25-07-2016

We stayed there for four days and it was very comfortable and we felt like at home.
The excursions we booked were very well organised and the guides very enthusiastic
The driver very kind and always aware of us.
We used the laundry service and it was effective and quick.
The restaurant has very good quality and the cook combines and presents the food ion a nice way.
The massage is very professional, worth trying it.
The only thing I would consider improving is the bar service and the executive ...
We stayed there for four days and it was very comfortable and we felt like at home.
The excursions we booked were very well organised and the guides very enthusiastic
The driver very kind and always aware of us.
We used the laundry service and it was effective and quick.
The restaurant has very good quality and the cook combines and presents the food ion a nice way.
The massage is very professional, worth trying it.
The only thing I would consider improving is the bar service and the executive offer.
It's not up to the hotel standards.
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Location was good and the staff were most helpful. Breakfast was very varied in a lovey setting. Rooms were fairly large and well equipped. However the pool is rather small, but the spa treatments were good and reasonably priced.

Fully recommended hotel - nice hotel with friendly staff, variety of buffet breakfast with delicious food with both smoke & non smoke area
The hotel view is nice & with a good location, easily go everywhere
We stay 4 Days 3 Nights with a good price with our date

The Phoenix Hotel Yogyakarta - MGallery CollectionOne of my Favourite Hotels in the World

piphoshin
from Jakarta, Indonesia

Submitted on 26-07-2016

This was my third stay at Hotel Phoenix (pronounced Fonick by taxi drivers and locals) over the last 5 years. I am currently building a house 50 km east of Yogyakarta (Jogja) and anticipate that I will be staying more regularly.
The Phoenix is a truly beautiful hotel and quite unlike the chain luxury hotels that have begun to over-supply the city. It's full of Javanese antiques and just a beautiful place to wander around. Unfortunately the competition appears to be taking its toll and some are...
This was my third stay at Hotel Phoenix (pronounced Fonick by taxi drivers and locals) over the last 5 years. I am currently building a house 50 km east of Yogyakarta (Jogja) and anticipate that I will be staying more regularly.
The Phoenix is a truly beautiful hotel and quite unlike the chain luxury hotels that have begun to over-supply the city. It's full of Javanese antiques and just a beautiful place to wander around. Unfortunately the competition appears to be taking its toll and some areas are in need of a refit; frankly this doesn't bother me at all. Indeed I crave authenticity and the Phoenix is certainly authentic. However, a small issue was that the double bed was two singles pushed together, no problem, except I kept making a mess of the sheets, quickly sorted by room service.
The other effect is that the excellent service has got even better. Indeed, it truly feels like a luxury hotel at a bargain price.
The food is good, but not perfect (and there are so many good restaurants in Jogja), but they try hard, I particularly liked the Jamu (traditional medicine) on offer at breakfast, a very nice touch. The bar has never worked and still needs something to liven it up. I cannot complain about the band, but maybe the soft pop could be hardened up (perhaps Jazz or even traditional Javanese music).
The location is not as good as the cheaper hotels on Malioboro, but its only a short becak ride. However, it is one of the best located luxury hotels in Jogja. Indeed, Jogja is my favourite city in Indonesia and th Phoenix my favourite hotel. On the subject of first time visitors the Phoenix is perfect, authentic and unfamiliar enough to capture your imagination, but with service to make you feel completely at home. As a Muslim convert I was happy to find a really nice Masqid (Mosque) just a short walk from the hotel, in fact the kampung (neighborhood) was really nice and had some excellent local cafes. Completely safe to wander around, even though first time visitors to Indonesia may have some trepidation. I would never have found it, if the doorman hadn't pointed me in the right direction.
If we eventually move to our new home, I can see us staying at the Phoenix once a month. So it will become a real home from home.
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I spent 2 nice days in this nice and well maintained hotel.
Rooms are nice and clean, the breakfast offers a lot of variation.
The swimming pool is also beautiful. It's only a pity that one spot and its cables were hanging loose and the water was not that clean.
The style of the hotel is so beautiful and unique that it's indeed certainly worth booking it.

The Phoenix Hotel Yogyakarta - MGallery CollectionJava atmosphere

Dianingati S
from

Submitted on 27-07-2016

The hotel building was nice with colonial building restored.
my room was nice & spacious (Deluxe room) with Java atmosphere in every corner.
but, my sister stayed in Superior room, and the room was rather small.
The pool was good, the water temperature was okay.
variety of buffet breakfast with javanese food.

The Phoenix Hotel Yogyakarta - MGallery CollectionTop notch

LynnABM
from Antwerp, Belgium

Submitted on 30-07-2016

Great colonial architecture and great service. The location in yogja is also close to the center. Breakfast was superb. Also a little travel company inside to help you plan all your trips. Can't go wrong here!

This hotel had many touches of architecture and decorations to give it a classic Javanese feel. It was elegant. The service was good. They had bag check when I arrived early. I was a little disappointed there was no early check-in. Carried bags to and from room.
There was a few small things like a cupboard handle that needed some maintenance, but the snacks and minibar was great.
It is in a great location. It is an easy walk to Jalan Malioboro. It can be a little bit of a walk from th...
This hotel had many touches of architecture and decorations to give it a classic Javanese feel. It was elegant. The service was good. They had bag check when I arrived early. I was a little disappointed there was no early check-in. Carried bags to and from room.
There was a few small things like a cupboard handle that needed some maintenance, but the snacks and minibar was great.
It is in a great location. It is an easy walk to Jalan Malioboro. It can be a little bit of a walk from the train station if you have luggage and I needed a becak.
The restaurant and bar are both convenient and high quality. They had a great happy hour special with a large selection of drinks.
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The Phoenix Hotel Yogyakarta - MGallery CollectionAtmosphere by the bucket!

Geordie2666
from Huntly, United Kingdom

Submitted on 03-08-2016

What a lovely and totally unique hotel.
We visited this hotel between Raffles in Singapore and Amanjiwo in Java which meant it was a culture shock.It was a great experience and the whole time was a pleasure.Staff were outstanding and tried very hard although they struggled with English.We loved the breakfast and dinners and did not want to leave the hotel.We visited this hotel after a wonderful experience in The Residence in Hue ,Vietnam. A joy to visit if you are looking for history and charm.

The Phoenix Hotel Yogyakarta - MGallery CollectionBeautiful

Floydie66
from Warwick, United Kingdom

Submitted on 04-08-2016

Stopped for two nights on a bed and breakfast basis. The hotel and staff were perfect. Courteous, clean, breakfast choice was outstanding, and the pool was a real plus. If I were in this part of the world again, I would definitely stay here.

The Phoenix Hotel Yogyakarta - MGallery CollectionGood quality hotel in a heritage building

Eaa1947
from Gold Coast

Submitted on 05-08-2016

We were at this hotel for a short time only, matter of just a few hours overnight. We arrived late in the evening after a long trip to Dieng Plateau. Despite our being Accor Platinum we were not given an upgrade even though we asked. The room for an Asian Hotel was quite small and just adequate for 2 people. We did not even have a decent view from the room. For a Sofitel/MGallery Hotel there was no Club Lounge. Dinner was all right and cheap but although the restaurant was only half full we were...
We were at this hotel for a short time only, matter of just a few hours overnight. We arrived late in the evening after a long trip to Dieng Plateau. Despite our being Accor Platinum we were not given an upgrade even though we asked. The room for an Asian Hotel was quite small and just adequate for 2 people. We did not even have a decent view from the room. For a Sofitel/MGallery Hotel there was no Club Lounge. Dinner was all right and cheap but although the restaurant was only half full we were asked why had we not made a reservation. Apart from a drink we were not any of the expected Accor Platinum. As we had to get up very early and leave the hotel we asked for a packed breakfast and apart from a piece of fruit, a drink we just got a muffin although we had already paid for the breakfast in our package. Overall not good PR for an Asian Hotel where you expect good service.
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Stayed here last November 2015. We had the connecting rooms overlooking the pool area. The staff, the rooms and the services were nice but the best part was the breakfast buffet. Centrally located. Do ask for a room with the pool or garden view.

The Phoenix Hotel Yogyakarta - MGallery CollectionAlmost 5 stars

Clairabelles
from

Submitted on 08-08-2016

I stayed at the Phoenix on a solo trip to Yogyakarta (female, 30s). Perfect hotel for a solo trip as it is centrally located and I felt extremely safe.
The hotel is a beautiful colonial style. The open air restaurant and pool are particularly stunning, while the rooms are comfortable but nothing special. Not quite as pristinely restored as some other heritage places I've stayed in but that added to the charm. The bed was 2 singles pushed together but was extremely comfortable which is hard to f...
I stayed at the Phoenix on a solo trip to Yogyakarta (female, 30s). Perfect hotel for a solo trip as it is centrally located and I felt extremely safe.
The hotel is a beautiful colonial style. The open air restaurant and pool are particularly stunning, while the rooms are comfortable but nothing special. Not quite as pristinely restored as some other heritage places I've stayed in but that added to the charm. The bed was 2 singles pushed together but was extremely comfortable which is hard to find in SEA (most beds are so hard!). I also liked the buffet breakfast, good selection and lovely sitting outside around the fountain.
The service was good but not first class. I felt like I was constantly trying to get someone's attention, whether it was for coffee at breakfast, to take my order or get my bill, and the staff weren't very helpful when I asked what a taxi 'should' cost to the temples - they said you negotiate (which is fine, I do it all the time) but couldn't tell me what the typical price is so was hard to gauge the first time whether I was being ripped off.
Overall, I love a colonial hotel so would stay here again.
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Stayed recently and loved the place. Atmosphere is good - partly historic building - joined seamlessly to the new. Had room overlooking pool which was a good size as we had an extra bed for teenager in also. Breakfast was extensive and lovely.
Pool area is nice but small - kids jumping in and out are very close and you do get splashed whether you want it or not.
Ate in the restaurant one night and had good food both Asian and western.
Staff all seemed pleasant and helpful
Would visit again

The Phoenix Hotel Yogyakarta - MGallery CollectionLove this hotel !

Deborah F
from Sydney

Submitted on 10-08-2016

Staying at the Phoenix was the best thing about Jogja. Great atmosphere, elegantly furnished, but small enough to be cosy, with lovely staff. Excellent buffet breakfast and dining in general. The location is quite handy, not far from Malioboro shopping precinct. Very good value for money.

The hotel has wonderful old world charm and some beautiful features, but in my opinion not 5 star. Hotels in the tropics tend to wear fast due to the heat and humidity and need regular upkeep to make sure a standard of luxury is maintained. Opened only in 2003 it is already in need of a make over. Things like the TVs are old and in my case not tuned correctly so the picture was bad. The curtains didn't close completely so they didn't perform their "blackout" function. Cracks in the marble, toile...
The hotel has wonderful old world charm and some beautiful features, but in my opinion not 5 star. Hotels in the tropics tend to wear fast due to the heat and humidity and need regular upkeep to make sure a standard of luxury is maintained. Opened only in 2003 it is already in need of a make over. Things like the TVs are old and in my case not tuned correctly so the picture was bad. The curtains didn't close completely so they didn't perform their "blackout" function. Cracks in the marble, toilet not flushing correctly etc. Nothing major but just not perfect. Also be careful what you book, some rooms have balconies with lovely views, some not so lovely. Beware a "village" view.
I had an issue with my room at check in (as you can probably tell I'm a challenging guest) however the staff were great and found a solution to the problem. So although they were a little slow on the meet and greet at check in, they work hard to make sure guests are well looked after.
If you're traveling with kids this hotel is brilliant (albeit not so brilliant if you're not traveling with kids). I ended up leaving the very nice pool because of the happy, loud and splashy children (seemly unsupervised by adults) and happy hour in the bar (5-7pm) was family friendly (not so quiet). If you're not traveling with the kids I suggest you sit in the far corner away from the pool table.
All in all a nice hotel in need of a little update, competent staff and expensive for what they deliver.
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We had a small suite - although old style - modern electronics were in place. Bed was very comfortable. Although we usually choose to eat out we ate at the hotel two nights running - excellent Indonesian choice - and great traditional breakfast offering a number of traditional jamu health drinks.

The Phoenix Hotel Yogyakarta - MGallery CollectionAmazing breakfast

paugruart
from

Submitted on 13-08-2016

Great colonial hotel, very beautiful and authentic, almost a touristic sight by itself, with a great manager and staff. The breakfast may seem expensive at first but it is the best hotel breakfast we have ever had, so take it!
The welcome candies are great too.

The Phoenix Hotel Yogyakarta - MGallery CollectionThe food

Mark9876vbna
from Berkhamsted

Submitted on 14-08-2016

Whilst this is s classic colonial hotel the food leaves a lot to be desired, very disappointing, a special night carvery, fish beef, chicken and goose was cold.
The beef over cooked and tasteless, the chicken cuts had bits of bones in so you had dig them out of your mouth, I didn't get to the goose.
There servings of meat were measly.
On our first night we had the al a carte and tried a traditional Indonesian meal, that frankly was rubbish, with much higher quality achieved in your local ta...
Whilst this is s classic colonial hotel the food leaves a lot to be desired, very disappointing, a special night carvery, fish beef, chicken and goose was cold.
The beef over cooked and tasteless, the chicken cuts had bits of bones in so you had dig them out of your mouth, I didn't get to the goose.
There servings of meat were measly.
On our first night we had the al a carte and tried a traditional Indonesian meal, that frankly was rubbish, with much higher quality achieved in your local takeaway.
However when I commented on my disappointment they arrived with a complementary fruit platter which was very nice.
Overall very disappointing, with minimal effort this could have been a different story.
With regards to the rooms, these were spacious but noisy due to the external air-conditioning plant.
Swimming pool had very limited sun beds, that always seem fully occupied and at this stage not actually been in it so no idea if it is warm.
There is not actually a bar for drinks, you have sit in the dining area and they come and serve you, but no relaxing chairs. The service although there are loads of staff around takes forever.
There is an outside area for dining where you can smoke albeit that the chairs get a bit uncomfortable after a while.
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We loved the marvellous architecture, the friendly staff and the beautiful swimmingpool. Breakfast was great and the various dinner buffets are highly recommended. Riksha and taxi service in front of the house.

Room was booked last year during promotion {50% discount], for a minimum 3-night stay, with breakfast included, for a Superior Heritage room (facing fountain at the restaurant). Booked & paid in advance.
A luxury hotel with colonial designed buildings and decoration theme.
One minute walk to Yogyakarta Monument, & 15 minutes walk to Malioboro Shopping Street. You can either walk to Malioboro street or taking becak (trishaw), for IDR 25K.
They offer good buffet breakfast, i.e. local (gudeg, pec...
Room was booked last year during promotion {50% discount], for a minimum 3-night stay, with breakfast included, for a Superior Heritage room (facing fountain at the restaurant). Booked & paid in advance.
A luxury hotel with colonial designed buildings and decoration theme.
One minute walk to Yogyakarta Monument, & 15 minutes walk to Malioboro Shopping Street. You can either walk to Malioboro street or taking becak (trishaw), for IDR 25K.
They offer good buffet breakfast, i.e. local (gudeg, pecel, soto & jamu teas), Western (bread, pastry, salad), Asian (porridge, dim sum & Chinese types of cereal), etc.
Upgraded (with extra payment) my room to Deluxe Legacy (with pool view), on the 3rd night of my stay. Amazing view from the room balcony to look down at the pool.
The hotel staff is friendly.
Definitely enjoy my stay at The PHOENIX!
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The Phoenix Hotel Yogyakarta - MGallery CollectionColonial Chic

Chris T
from Northampton, United Kingdom

Submitted on 03-09-2016

The hotel is set in a beautiful colonial building and exudes elegance. The service is first class, very attentive and helpful. The rooms are sumptuous and the buffet breakfast is amazing. Wish we had been able to stay for more than 2 nights.

We booked this hotel, 3days & 2 nights for our first trip to Yogyakarta, it had a good star rating & the position of the hotel appeared too be good also.
Well what a choice, a true 5 star at only $100 AUS per night including breakfast, we had one of the heritage rooms overlooking a beautiful courtyard & the dining area. The Heritage rooms are in the original old 1918 building section.
The breakfast was a little mind blowing, so much choice including the opportunity to try old tradition food & d...
We booked this hotel, 3days & 2 nights for our first trip to Yogyakarta, it had a good star rating & the position of the hotel appeared too be good also.
Well what a choice, a true 5 star at only $100 AUS per night including breakfast, we had one of the heritage rooms overlooking a beautiful courtyard & the dining area. The Heritage rooms are in the original old 1918 building section.
The breakfast was a little mind blowing, so much choice including the opportunity to try old tradition food & drinks.
What made it even better was that Smailing Tours, had an office in the hotel and Ms Uni (consultant) had arrange a driver to pick us up at the airport, take us to all the tourist attraction we wanted to see & take us back to the airport at the end of our 3 days. The driver Bono was great.
Unfortunately we didn‚??t have time to enjoy all that was on offer by the Phoenix due to our short trip but you can be sure there‚??s no need to look anywhere else next time we travel to Yogyakarta.
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The Phoenix Hotel Yogyakarta - MGallery CollectionParadise in the middle of Yogyakarta

Laura C
from Madrid, Spain

Submitted on 06-09-2016

The best breakfast buffet that I have ever been, they even got the Jamu, that is the indonesian natural medicine. It had so various dishes that you could spent hours trying them one by one, locals and international, all of them delicious.
Also is a paradise in the middle of the hell that is yogyakarta, in a very centric spot, with no noise from traffic and a very tasteful ambience.
We were in a room in the lower floor, with direct access to the swimming pool area. It was very nice. Even the m...
The best breakfast buffet that I have ever been, they even got the Jamu, that is the indonesian natural medicine. It had so various dishes that you could spent hours trying them one by one, locals and international, all of them delicious.
Also is a paradise in the middle of the hell that is yogyakarta, in a very centric spot, with no noise from traffic and a very tasteful ambience.
We were in a room in the lower floor, with direct access to the swimming pool area. It was very nice. Even the minibar was terrific.
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Recently enjoyed a short break in Jogja to take in the Temples etc. Enjoyed our stay at the Phoenix, the room was very clean and comfortable. Due to an early start for Borabodor and departing flight we only got to take in the breakfast once, provided a good range including local delicacies as well as the usual western fare.
Enjoyed happy hour in the bar more regularly, great value (even outside happy hour) and super friendly service - as we got from the concierge and front desk throughout. ...
Recently enjoyed a short break in Jogja to take in the Temples etc. Enjoyed our stay at the Phoenix, the room was very clean and comfortable. Due to an early start for Borabodor and departing flight we only got to take in the breakfast once, provided a good range including local delicacies as well as the usual western fare.
Enjoyed happy hour in the bar more regularly, great value (even outside happy hour) and super friendly service - as we got from the concierge and front desk throughout.
Overall would not hesitate staying at the Phoenix again if we get back to Jogja.
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We visited The Phoenix in June for 2 nights and it was amazing - just like going back in time. The staff, rooms, food, atmosphere and garden were all first class. I would thoroughly recommend this hotel to any one - couples, children, groups. It was perfect and I wish we could have stayed longer

The Phoenix Hotel Yogyakarta - MGallery CollectionFantastic!

c_and_cd
from Melbourne, Australia

Submitted on 09-09-2016

I loved this hotel. It is beautiful and the staff are charming and helpful. Great rooms, all the facilities, terrific breakfast, and cocktail happy hour is a brilliant bonus. It is deservedly a Yogyakarta institution.

The Phoenix Hotel Yogyakarta - MGallery CollectionNice Hotel

Bellesister
from Jakarta, Indonesia

Submitted on 10-09-2016

My second time staying at the Phoenix hotel in yogyakarta. I really enjoyed my stay here. Location is good, near malioboro. The staff is very friendly and helpful. They gave refreshments and local snacks when you arrive. The room is not big but quite nice. There's some traditional drinks provided in the room. Breakfast buffet has a nice selection, both Asian and Western dishes. Swimming pool is small but nice. I would definitely recommend Phoenix hotel to stay when you visit Jogjakarta.

The Phoenix Hotel Yogyakarta - MGallery CollectionOld world charm

dustyjen
from

Submitted on 10-09-2016

This hotel was full of the old world charm, with all the modern comforts. The staff were exceptional, from front of hotel to wait staff. Very courteous and helpful. The food and menu was extensive. Antok bar manager was a delightful mixture of cheeky and full of fun . The hotel tour provided by the hotel showing the history of the building and owners was explained by the lovely Nindya, a new trainee, she was such a delightful young lady.

The Phoenix Hotel Yogyakarta - MGallery CollectionExquisite old world hotel

Timmi002
from Jakarta, Indonesia

Submitted on 10-09-2016

Stayed three nights here and loved it. The room was beautiful with a nice view of the pool from the balcony. Wide range of bath and body products in the bathroom. Comfortable bed. Ample space with couch. Good wifi. Restaurant was nice - tasty dinner options, very nice selection for breakfast and excellent cocktails, especially the gin sling. The whole place has a very colonial feel to it, with Javanese, Chinese and European influences and decor. If you don't stay here, definitely come fo...
Stayed three nights here and loved it. The room was beautiful with a nice view of the pool from the balcony. Wide range of bath and body products in the bathroom. Comfortable bed. Ample space with couch. Good wifi. Restaurant was nice - tasty dinner options, very nice selection for breakfast and excellent cocktails, especially the gin sling. The whole place has a very colonial feel to it, with Javanese, Chinese and European influences and decor. If you don't stay here, definitely come for brunch or a drink in the courtyard. Very close to Marlboro street as well.
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The historical building sets the decor for the hotel with its ancient charm and yet modern.
The service is at the top and all the staff is ready to help. No problems with the english, all the staff is able to communicate and understand the needs.
The Phoenix suite is big with an all minibar products included and refilled every day, and the best is the bathroom amenities l'Occitane.
The pool is great but not sunny because of the bulding that surrounds it.
Only point to improve, if you wish to use...
The historical building sets the decor for the hotel with its ancient charm and yet modern.
The service is at the top and all the staff is ready to help. No problems with the english, all the staff is able to communicate and understand the needs.
The Phoenix suite is big with an all minibar products included and refilled every day, and the best is the bathroom amenities l'Occitane.
The pool is great but not sunny because of the bulding that surrounds it.
Only point to improve, if you wish to use the sauna has to make an appointment with 1h advance in order to turn on the sauna... a hotel with that standart should leave this service available during all times the pool is open.
The breakfast is a huge buffet with a lot of options.
When arriving at the airport the taxi service will make you pay 100.000IRP to get to the hotel and the price with the taximeter is not much than 40.000IRP, the problem is to find a taxi because there is a monopole with the airport taxi service.
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I went there with 2 of my friends, and they
accommodate us in a spacious room with includes extra bed.
We really enjoyed the room, the swimming pool, sauna and our dinner there.
In the morning, they severs so many variety of menu. And i can not find faults in any of their dishes. Love the wall and room decoration also, they brought us to their Javanese history indeed.
Last input, if the staff "all of them" could smile more then that will be perfect!

This lovely hotel is charming and evokes memories of the colonial era with its high ceilings, wrought iron railings, flowers and plants. The rooms are large, clean and stylish with modern bathrooms. It is an experience to stay there. The dining room is in and outside. The breakfast is so spectacular that there is nothing more you could want. The staff is the best and the efficiency is terrific.

The Phoenix Hotel Yogyakarta - MGallery CollectionLovely hotel

Julie W
from Greenbrae

Submitted on 15-09-2016

The beauty of the hotel was wonderful. The decor is very special. The rooms were excellent and the breakfast was superb. A welcome respite on a very busy trip.
The staff was helpful and dinner was fairly reasonable.

The Phoenix Hotel Yogyakarta - MGallery CollectionAccomodation

helen S
from Melbourne, Australia

Submitted on 15-09-2016

FANTASTIC ,FANTASTIC ,FANTASTIC !
Stayed for one week in this magnificent heritage hotel , wonderful environment , great Indo and international food and just the best staff , special mention of Antok , bar manager and great personality , Nindya gorgeous girl who took us on tour of the hotel.
HIGHLY RECOMMEND this wonderful accommodation and look forward to returning

The Phoenix Hotel Yogyakarta - MGallery CollectionOutstanding hotel

Samantha_Nobelen
from

Submitted on 16-09-2016

Very nice and beautiful hotel. The building is old and restored to it's original glory. Therefore it's beautifull from the libby to the rooms. You can even do an in house tour and learn about the history of the hotel and it"s art. The staff is frendly and speek English. They are allways available and happy to help. A stay here is like comming home from a day in the busy city.

The Phoenix Hotel Yogyakarta - MGallery CollectionCultural heritage with a touch of modernization

Arianto T
from

Submitted on 17-09-2016

Live up it's status as one of the luxurious hotel in Yogyakarta...
Like the way the restoration was done. It maintained the colonial looks and showing the old furnitures and ornaments.
The hotel also well maintained.. Which is pretty hard to do...
We took the standard room, which come with king size bed room. The window faced the courtyard which is also the restaurant.
Shower room is a bit small but clean.
The matrass also comfortable, not too hard and not too soft, just nice for our backs...
...
Live up it's status as one of the luxurious hotel in Yogyakarta...
Like the way the restoration was done. It maintained the colonial looks and showing the old furnitures and ornaments.
The hotel also well maintained.. Which is pretty hard to do...
We took the standard room, which come with king size bed room. The window faced the courtyard which is also the restaurant.
Shower room is a bit small but clean.
The matrass also comfortable, not too hard and not too soft, just nice for our backs...
Breakfast was quite delicious, they served a mix of Indonesian and western menu, however variety was not too extensive.
I was a bit disappointed with how they took care of te foods. I took some crackers for my usual condiment, and found that it wasn't crunchy anymore..
However I would like to comment on the staff politeness.. They should improve on politeness such as proactively greets the guests they meet.
Nice experience and ambience on overall experience
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The Phoenix Hotel Yogyakarta - MGallery CollectionBeautiful heritage hotel with great service

FC T
from Malaysia

Submitted on 18-09-2016

Stayed 3 nights in this beautiful very well maintained heritage hotel. The room is not big but clean, well kept and bed is very comfortable. The room is with balcony facing the courtyard and restaurant. Had breakfast and lunch at the restaurant, food was good and service was excellence. Good hotel concierge service and staff spoke fluent english. Will definitely stay in this hotel again.

The Phoenix Hotel Yogyakarta - MGallery Collectionbeautiful property

SarahBangalore
from Bangalore

Submitted on 21-09-2016

excellent property, very well maintained, good food and beverage, great bar with good wine selections , beautifully done interiors reflecting the royal grandeur , fantastic service. highly recommended for a memorable experience.

It is one of the nicest heritage hotel I've stayed so far! Property, decor, service, food - they were all great! Especially the service from the staff - they were very good and attentive to your needs!
The room is furnished with the necessary amenities - safe, hair dryer, water heater etc. The wireless connectivity is superb - speed is decent, connection didn't drop, need not have to keep signing in to access the wifi.
The breakfast spread is good - with local delights! I've got a 10 mins co...
It is one of the nicest heritage hotel I've stayed so far! Property, decor, service, food - they were all great! Especially the service from the staff - they were very good and attentive to your needs!
The room is furnished with the necessary amenities - safe, hair dryer, water heater etc. The wireless connectivity is superb - speed is decent, connection didn't drop, need not have to keep signing in to access the wifi.
The breakfast spread is good - with local delights! I've got a 10 mins complimentary shoulder massage and it was great! Felt so relaxed after that.
Would definitely stay here again when I am in Yogyakarta!
Keep up the great service!
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The Phoenix Hotel Yogyakarta - MGallery CollectionAn elegant oasis

debjar111
from Edinburgh, United Kingdom

Submitted on 23-09-2016

Phoenix Hotel was close to perfection,, and a tranquil oasis in the heart of frenetic Jogya.
The bed was one of the best ever, the pool area was comfortable and beautiful. Food an drinks were delicious. A bonus was that it is Safe to drink iced drinks here as the hotel uses purified water in their ice. The staff were helpful nd pleasant, especially the lovely Riri in the terraced cafe. We loved it!

The Phoenix Hotel Yogyakarta - MGallery CollectionAmazing Place

Agung K
from

Submitted on 23-09-2016

When I was at hotel I felt comfortable with circumstances, hospitality and Javanese culture touched. O iya, in this hotel I can workout two times a week and swimming in the night. I think all facilities in this hotel it's so great and you have to use it.

This was my second visit to Jogjakarta and upon my first I had the opportunity to enjoy a drink in the courtyard of the Phoenix. It was then that I decided that I must stay there. And, so I did. It was all that I had hoped. I revelled in the Old World elegance and style of this Dutch Colonial style building. From the very first moment when I arrived the customer service was exceptional. I was ushered into a small sitting room, complete with black and white photos of times gone by, tastefully acc...
This was my second visit to Jogjakarta and upon my first I had the opportunity to enjoy a drink in the courtyard of the Phoenix. It was then that I decided that I must stay there. And, so I did. It was all that I had hoped. I revelled in the Old World elegance and style of this Dutch Colonial style building. From the very first moment when I arrived the customer service was exceptional. I was ushered into a small sitting room, complete with black and white photos of times gone by, tastefully accentuated by statuary of Indonesian and Chinese tradition. On the journey‚??it took several minutes just to walk to the elevator‚??to my room, I came into the pool area which is surrounded by the magnificent colonial building. Each poolside room had a semi-circular balcony which, together with the evening lighting gave the scene a sense of majesty and beauty. Halls of checkered tiles and tasteful displays of traditional art and artefacts led to a small, yet elegant executive suite. I was in heaven. Of course, I had to choose from the pillow menu just to try that out! And, I was very pleased I did. During my three nights stay, I thoroughly enjoyed every aspect of my room: the balcony, the sitting room, the amazing shower, and three nights of sound sleep.
One of my favourite parts of the experience is the courtyard and sitting out by the fountain, especially in the balmy evenings. I had dinner, two breakfasts, and numerous cocktails there. It was fun to enjoy the presentation of the Gin Sling, which hearkens back to the original owner of the hotel and reflective of that time period. (Note to the hotel: I would love to enjoy multiple gin slings over my visit WITHOUT the presentation every time. One time of seeing it is enough. Thank you, though.) The breakfast buffet has all of the usual offerings of both Asian (mostly Indonesian and Chinese) and Western cuisine. I would recommend travellers try the jamu. I love Indonesian jamu if done well, and it was. There were several varieties offered and a helpful woman near the jamu station informed me about the selection. In addition, there were made to order omelettes and fresh pressed fruit juices on offer.
Beyond the amazing facility and excellent customer service, the other reason to chose the Phoenix is its central location. Evenings I spent walking from the hotel‚??s entrance up and down Malioboro street to take in the hustle and bustle of Jogja‚??s nightlife. Hotel staff can also easily arrange drivers to other sites of interest, including the spectacular Borobudur and Prambanan Temples. (NOTE: Taxi drivers generally do not recognise the western pronunciation of the hotel‚??s name. Instead, they respond favourably if you say ‚??The Hotel Po-Ho-Nix‚??.) The Hotel Phoenix is a must see and a wonderful experience.
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The Phoenix Hotel Yogyakarta is a nice colonial building hotel with historical . The hotel guests will enjoy the hotel displayed some historical and antiques items at the hotel . Nice swimming pool . The hotel is waking distance to Malioboro street , around 20 minutes walk and further down
Is the Sultan Palace . A comfort stay in Yogyakarta.

The Phoenix Hotel Yogyakarta - MGallery CollectionGreat hotel

tessblanch
from Jakarta, Indonesia

Submitted on 27-09-2016

Has a nice time staying at Pjoenix hotel. Didn't encounter any problem. frlm checking in to checking out was Enjoyed our dining experience. Rooms and hotel grounds are wonderful. I like the hallway with batik stamp decors. The pool looks inviting. Though we had a short time Will definitely go back again!

We recently stayed for three nights in a room overlooking the pool in the new wing. Our room was a good size, well appointed and nicely decorated. The property is beautiful with loads of character and charm and is very well maintained. The staff are all extremely welcoming, friendly and accommodating. We had a lunch and several dinners in the Paprika Restaurant and the food and service was of a very good quality. Special thanks to Antok for looking after us so well. There is a travel offic...
We recently stayed for three nights in a room overlooking the pool in the new wing. Our room was a good size, well appointed and nicely decorated. The property is beautiful with loads of character and charm and is very well maintained. The staff are all extremely welcoming, friendly and accommodating. We had a lunch and several dinners in the Paprika Restaurant and the food and service was of a very good quality. Special thanks to Antok for looking after us so well. There is a travel office to organise excursions to local places of interest including the fabulous temple complexes. I shall highly recommend and would have no hesitation in returning myself in the future.
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The building is really nice and swimming pool is scenographic but the rooms do not impress at all and small (superior room). The bathrooms come up short in cleanliness and need to be renewed. It is a good deal price/quality. However do not expect too much.

We stayed in this hotel for 3 nights, to visit the obvious temples.
We were welcomed very friendly, and while waiting we were offered some signature ice tea and sweets. It was a bit of a search to our room, as the hotel is bigger than expected. The building is really beautiful, full with colonial references and a nice contrast to all the contemporary style hotels nowadays.
The room was clean, bed was comfortable and we had a nice balcony that looks over the swimming pool. The pool is not super...
We stayed in this hotel for 3 nights, to visit the obvious temples.
We were welcomed very friendly, and while waiting we were offered some signature ice tea and sweets. It was a bit of a search to our room, as the hotel is bigger than expected. The building is really beautiful, full with colonial references and a nice contrast to all the contemporary style hotels nowadays.
The room was clean, bed was comfortable and we had a nice balcony that looks over the swimming pool. The pool is not super big, but is nice to relax and cool down a bit.
Breakfast offered plenty of choice and of good quality, both Western and Indonesian. They even have people playing traditional music on the background. We also had lunch and a dinner in their restaurant which was tasty. Only the wines are quite expensive (2 million rupees, so around 135 Euro per bottle). Try their signature cocktail.
We booked all our trips (including guide) via the travel agent which is located in the hotel. They were all professional.
We also made use of the laundry service of the hotel, which was done very good.
Staff is very friendly, although struggling a bit with English.
In any case, we can absolutely recommend a stay in this hotel.
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The staff at this hotel were exceptional, Attentive, genuine but in no way intrusive. It made the 4 night stay delightful.
The hotel is also an elegant modernised 1918 historic building that is charming. The restaurant is also of a high standard. I will definitely return.

An absolutely gorgeous hotel. Built and decorated in the Dutch colonial style it makes a nice change to the 'modern' sterile design popular with most other hotels in the city.
Rooms are excellent - large and comfortable
Service is exceptional
Food delicious - with a mix of local and international
And the bar is never out of tonic water!

Great & best place in Jogja for a short stay.
This boutique hotel has charactere and a great atmosphere.
The staff is very attentive and friendly. The food is great quality and selection for breakfast is really great. Small swimming pool but just perfect for the boutique hote. Thanks all .

This is marketed as a ‚??colonial style‚?? hotel. (4* or 5*, I don‚??t care about this). Value for service was probably the worst place I stayed at in Indonesia (I stayed 3 nights).
The shower in my room did not work properly. That was quickly fixed.
I was supposed to have a ‚??Superior Room‚??, don‚??t know what was superior about it, except perhaps it had a balcony overlooking the tiles of the receptions roof?
Compared to other hotels I stayed in (of a lesser rating), the room was small, the b...
This is marketed as a ‚??colonial style‚?? hotel. (4* or 5*, I don‚??t care about this). Value for service was probably the worst place I stayed at in Indonesia (I stayed 3 nights).
The shower in my room did not work properly. That was quickly fixed.
I was supposed to have a ‚??Superior Room‚??, don‚??t know what was superior about it, except perhaps it had a balcony overlooking the tiles of the receptions roof?
Compared to other hotels I stayed in (of a lesser rating), the room was small, the bathroom was just adequate.
My main complaint about this hotel is the restaurant. Except for being extravagantly expensive, the quality is nil. Knowing, how Indonesian food is prepared and should taste, I know. The Nasi Goreng & Crab, was plainly inedible (one needed a shovel to push the rice down one‚??s throat). Even the krupuk was bad. Fortunately, I only ate one dinner at the hotel and will never have another there again.
Breakfast was without any doubt the worst I had in Indonesia. Indonesian breakfast (with rice, meat etc. was available. An ordinary ‚??European/American‚?? was extremely limited. To find the croissants or other bread, you need a magnifying glass! Except for only one type of jam, nothing else was available. No cold meats or cheese, or anything. One day there was some yoghurt, the other day not. The choice of fresh fruits was everyday limited to watermelon and pineapple ‚?? and once mango as well (!). What surprised me most is that no eggs (omelette, poached, fried, scrambled or whatever) were available any of the 3 days I had breakfast at the hotel. But inedible pancakes were with cr√®me or syrup were!
The staff were OK, not overly friendly, but nothing to complain about.
If you‚??re going to stay in Yogyakarta, look around for another hotel. I don‚??t recommend The Phoenix.
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Excellent colonial styled hotel well appointed and located within the city. Enjoyed some good meals including one spectacular dinner.
Having a refreshing swim post a busy day was much appreciated as were the pillow treats as a part of the turn down service. Recommend requesting a room overlooking the pool towards the rear of the building enjoy the tranquility and to avoid possible traffic noise

The Phoenix Hotel Yogyakarta - MGallery CollectionFantastic !

DeeDee057
from Singapore, Singapore

Submitted on 05-10-2016

I stayed at the hotel during a business trip, the hotel is just great ! The rooms are clean and large, the buffet breakfast was a feast and the staff could not do enough for me. A lovely hotel with a lot of character. Cannot fault it.
Fantastic stay !

The Phoenix hotel Yogyakarta is my favorite hotel in Indonsesia. The service is perfect, the hotel is very beautiful. The atmosphere is magic, in the patio, with the gamelan players during the delicious breakfast.
Phoenix hotel is not only a beautiful place to stay. It's also an immersion in the Javanese culture...

The Phoenix Hotel Yogyakarta - MGallery CollectionThe place to be in Yogyakarta

Al C
from Panama City Beach, Florida

Submitted on 08-10-2016

The Phoenix hotel is the place to be in Yogyakarta. The service was amazing. Excellent choices for breakfast. There was a lady during breakfast that makes healthy juices. Amazing buffet during dinner time. Thank you Phoenix hotel.

The Phoenix is just great. Excellent location in centre of the town. Beautiful setting in a colonial building, great staff, great service, this was by far the best hotel on this trip.
Live and feel the Colonial way a little bit and just enjoy.

The Phoenix Hotel Yogyakarta - MGallery CollectionLocation & Charm

Piers B
from

Submitted on 14-10-2016

Felt like a regal Melrose place .
Well air conditioned , clean and easy . Rooms ok bit small , loved the olde quirky feel & courtyard pool for a night swim .. located on main road so a tad noisy but hey it's Jakarta ..
I liked this hotel .

The Phoenix Hotel Yogyakarta - MGallery CollectionAn experience

Susan G
from

Submitted on 15-10-2016

A stay at this hotel is an experience. We had a tour of hotel, the new and old building blend in so neatly. The room is spacious, a lot of effort in keeping the old charm. Breakfast has a good mixed of food, it also serves local specialities. Our flight is in the early hours so hotel prepare box breakfast for us.

The Phoenix Hotel Yogyakarta - MGallery CollectionTruly Heritage

keentraveller27
from Hyderabad, India

Submitted on 15-10-2016

This hotel is located in a convenient place and is known to all locals so finding a transport back is very convenient. The lobby museum is excellent unlike any hotel I have seen and this hotel has got helpful staff-Friska, Stevanie were awesone in tracking my lost luggage with the airlines. Rooms are not too big. Pool and gym facilities are great. Easy transport availability. Food is available 24/7 and breakfast spread was huge, just wish someone would explain what is what so one can be more adv...
This hotel is located in a convenient place and is known to all locals so finding a transport back is very convenient. The lobby museum is excellent unlike any hotel I have seen and this hotel has got helpful staff-Friska, Stevanie were awesone in tracking my lost luggage with the airlines. Rooms are not too big. Pool and gym facilities are great. Easy transport availability. Food is available 24/7 and breakfast spread was huge, just wish someone would explain what is what so one can be more adventourous trying local food. Great, Safe and exciting place to stay in Yogyakarta.
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We had two stays in this hotel during our vacation in Jogja. Positive things first: it's a wonderful place and the historical building is so beautiful. Ask for a room towards the pool. The view is so nice and you may relax on your balcony. Staff is very friendly but doormen should be trained to treat Indonesian the same way as bule. They always assumed that my (Indonesian) wife is my tourguide. Also it would be nice if they would offer valet parking. It's not common in Indonesia so they could re...
We had two stays in this hotel during our vacation in Jogja. Positive things first: it's a wonderful place and the historical building is so beautiful. Ask for a room towards the pool. The view is so nice and you may relax on your balcony. Staff is very friendly but doormen should be trained to treat Indonesian the same way as bule. They always assumed that my (Indonesian) wife is my tourguide. Also it would be nice if they would offer valet parking. It's not common in Indonesia so they could really grade themselves by offering it. The best is definitely the breakfast, especially the Indonesian part has so many choices and all freshly prepared and presented so neatly. Fresh fruits and many juices! Please do never change it! On the other hand the salad buffet for the "westerns" on breakfast is rather irritating and it seems that noone is touching it. Would be nice to have some salmon instead. The Melia could learn a lot. On the other hand Phoenix could learn a lot from Melia when it comes to maintenence. It is such a beautiful building but it should be treated better, more detailled. Same for the rooms, especially the bathrooms. Both rooms we were staying were also quite smelly like moldy from the humidity. Might be from the (quite old) carpets or the fabric behind the bed. But the smell vanishes after a while. One thing I was disappointed: On booking.com it says that the Deluxe Rooms are 35 square meters. I was expecting a spacious room but they are not. I measured them myself and including bathroom and entrance they are maximum 25 square meters. I would highly recommend to change that as other guests might be disappointed and may complain.
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Lovely centrally located hotel that retains its character, especially in the lobby and reception/dining areas together with staff who are really helpful. We had a transfer to the hotel and couldn't imagine driving in Yogyakarta - it was our first contact with Indonesia and just watching the traffic was an experience!
ATMs and restaurants are close by if you want to dine outside the hotel.
We stayed here for three nights in two stays. First we stayed for 2 nights when we had a room overlook...
Lovely centrally located hotel that retains its character, especially in the lobby and reception/dining areas together with staff who are really helpful. We had a transfer to the hotel and couldn't imagine driving in Yogyakarta - it was our first contact with Indonesia and just watching the traffic was an experience!
ATMs and restaurants are close by if you want to dine outside the hotel.
We stayed here for three nights in two stays. First we stayed for 2 nights when we had a room overlooking the pool, wonderful, though the bathroom will need to be refurbished soon. We then visited Borobudur before returning to Yogyakarta to catch a train to Jomburg. Unfortunately the bathroom on this final night had hairs in the shower from a previous guest and the room did not have the same aspect of the pool, mainly because of the form of the balcony. Staff were quick to clean the shower but we would have preferred the same room as we had for our first stay, or better. It is worthwhile ensuring the aspect of the room you are staying in to make sure you have a room that is light and airy.
Breakfast was really good with lots of choice. Try the herbal drinks, the server will help you choose one that matches your health profile. The bar is quiet but the cocktails are good and priced comparably to ones we had elsewhere in Indonesia - if you hit happy hour then they are great value.
The fitness centre is small but functional and the pool is clean and in good repair. We did not use the spa as our tour guide recommended one 10 minutes walk away with a massage being one third the price of that at the Phoenix but, based on my personal experience, really good.
We are 'mature' travellers and enjoyed our stay at the Phoenix and, if we visit Yogyakarta again, we would be happy to return, but we would be particular about the room we stayed in.
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When you first enter the hotel, the lobby and grounds provide a beautiful setting that make you feel like you've gone back in time. The welcome drink and sweets were lovely and provide a nice touch. The nicest surprise was that knowing it was our wedding anniversary, they decorated the bed withe petals and towel swans and we even got a yummy chocolate cake - thank you!
Staff are lovely and polite. Everyone would always greet you with a smile and the front desk staff were extremely helpful - ...
When you first enter the hotel, the lobby and grounds provide a beautiful setting that make you feel like you've gone back in time. The welcome drink and sweets were lovely and provide a nice touch. The nicest surprise was that knowing it was our wedding anniversary, they decorated the bed withe petals and towel swans and we even got a yummy chocolate cake - thank you!
Staff are lovely and polite. Everyone would always greet you with a smile and the front desk staff were extremely helpful - they helped me book a massage outside of the hotel and also contact the staff at our next hotel in Ubud as I was having issues getting in touch with them.
Breakfast was ok but the Indonesian breakfast items didn't really excite me. Coffee was slightly too bitter but the juice station was good. Although I was slightly concerned with all the fruit flies hovering around the cucumbers and fruit. Really should be covered. Make sure you find the egg station INSIDE as I had to ask. They will make eggs based on your preference and will bring it to your table. I was worried about getting breakfast on our last day as we were leaving early and I was surprised to see that the breakfast service had commenced before 6am even though it goes from 6am-10am. Breakfast is a lot better (fresher) earlier in the morning. We didn't try the restaurant other than the breakfast (included).
In terms of the room itself, we booked a Superior Room for 2 nights. The room itself is quite small but it had sufficient amenities.
As with many other guest reviews, my biggest complaint is the bathroom. The fact that it's small is bad enough but it is very poorly maintained. The shower especially is full of mould, glass had stains on it and and as I hung my towel behind the door, I noticed how filthy it was and wondered how long it had been since they had wiped the doors down. The towels are thin and need to be replaced and there wasn't a lot of vanity space. You would think that with so many other guest reviews commenting on the state of the bathroom, they would do something about it.
Overall, the stay was pleasant but I definitely wouldn't call it a luxury hotel - more mid-range.
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Phoenix Hotel M Gallery
From outside this Hotel looks just ordinary old building, but the unique white Mercedes Benz 180 parking in front of the building immediately attracts us..
Instead of typical glossy marble floor, extra high-ceiling with Bacarrat crystal chandelier Hotel Lobby, ambiance of a homey Javanese residential welcomed us upon arrival.
We are then guided to the Lounge to enjoy cold ginger ale with ‚??bakpia‚?? and ‚??krasikan‚?? as welcome snack and beverage, while waiting fo...
Phoenix Hotel M Gallery
From outside this Hotel looks just ordinary old building, but the unique white Mercedes Benz 180 parking in front of the building immediately attracts us..
Instead of typical glossy marble floor, extra high-ceiling with Bacarrat crystal chandelier Hotel Lobby, ambiance of a homey Javanese residential welcomed us upon arrival.
We are then guided to the Lounge to enjoy cold ginger ale with ‚??bakpia‚?? and ‚??krasikan‚?? as welcome snack and beverage, while waiting for our Room key.
The not-too-big lounge has (again) give us the feeling of being Guest of a Javanese high-social-class resident, or even Royal Family as there is also a picture of the Sultan hanging on the wall. Being built in 1918, the refurbishment of this colonial building was done perfectly to maintain original Dutch Art-Deco style and combine it with Javanese traditional details in a subtle way - take a look at the door handles with phoenix shape on top.
This hotel also has so many beautiful details like ceiling fan in the Restaurant, feature wall with carving wooden door (Javanese people called it ‚??Gebyok‚??) , antique furniture with delicate details.We are lucky to found an artistic steel staircase from the original building located in a hidden place connecting to the Management Office.
Our Suite consist of a four-seats dining table, seating area with access to balcony, bedroom, walk-in-closet and bathroom. Room size might be not suitable for family, but just-fine for couple. The only thing to note is that our Balcony facing back-alley instead of something nice like Swimming Pool, request this when you arrange your reservation.
The welcome fruit put on a tray with ‚??keris‚??- look knife, a bird cage full of complmentary traditional snacks, practical coffee machine and ceramic tea sets with variants of beverages (coffee, tea, ginger-based hot beverages) and even Equil drinking water in the fridge ensure us to sit back and relax in our Suite.
Breakfast buffet ranges from standard Continental menu to the authentic Gudeg Jogja, many types of sambal, and even Jamu - the Javanese traditional beverage believed to keep you healthy. The Restaurant has small inner court with water feature for Al-fresco dining , two old men playing Gamelan serenade the diners and give unique breakfast experience.
Nothing special in the Swimming pool, it is not too big square-shaped pool surrounded by the 3-storeys Hotel wings. However this spot gives nice background for those who love taking selfie, especially in the afternoon with the sparkling lights reflecting on the water.
Walking distance to legendary Malioboro market-street makes this Hotel a best place to stay for tourist, yet the quiet ambiance inside won‚??t be jeopardized by the hustle n bustle of the crowd like 2-3 hotels located closer to the famous street.
In addition, if you like the Hotel‚??s signature ‚??bakpia‚?? you may order a day before in the Restaurant and take the unique delicacy to your hometown. When I said that we will take some for our relatives, the helpful staff even offer to vacuum-packed the bakpia, which in our check-out day comes in a neat box ready to put in the airplane cabin.
..hope the many kinds of Guest (with sometimes unbelievable behaviour) won't change the excellent Sofitel-class service here .. We will certainly recommend this Hotel and I believe Accor group supposed to be proud of you !
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It's been our 2nd stay with the family at this beautiful property in the heart of Yogyakarta. There is nothing bad from this stay since the service was excellent and the breakfast was good especially the traditional culinary one but the western assortment could be improved. We actually a bit late for the breakfast since we assumed that breakfast time will be the same as during weekend, but the staff were closing it earlier and we needed to had our breakfast in a rush. The room was as expected b...
It's been our 2nd stay with the family at this beautiful property in the heart of Yogyakarta. There is nothing bad from this stay since the service was excellent and the breakfast was good especially the traditional culinary one but the western assortment could be improved. We actually a bit late for the breakfast since we assumed that breakfast time will be the same as during weekend, but the staff were closing it earlier and we needed to had our breakfast in a rush. The room was as expected but we found some minor damage on furniture and list. Balcony has a pool view but was a bit dirty from some animal dirt. A wood-like interior in front of door lift peeled off and one of submersible lamp in the pool are loosening. We recommend hotel management to take a look a bit closer and in more detail for cleanliness and building maintenance since this property is part of Sofitel / MGallery Group, we expected that our experience could be lifted up to another level.
All and all, those minor inconvenience will not stop us to return and visit Sofitel Phoenix Yogyakarta in the future
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The Phoenix Hotel Yogyakarta - MGallery CollectionA reasonable stay

jMX226GF
from Jakarta

Submitted on 19-10-2016

Beautiful premise in the heart of the city. However, we found the rooms & bathroom a little dated, bath towels were pretty old and general housekeeping was average. Expected more given this is part of the Sofitel group. Service from staff can also be improved.

my colleage and i were trying to looking for nice lunch. finally we decided to have it at phoenix. we choose healthy dishes; nice oxtail, fresh and beautifull fruit slices, gurame. they also maintain us in a good-fast-service. make my platinum membership so worth, thanks for it (special thanks to F&B resto staff who assisted us patiently)..next, i'll try to stay there too

The Phoenix Hotel Yogyakarta - MGallery CollectionOne of our favorites in the world

Pigaway
from New York

Submitted on 22-10-2016

This art nouveau hotel, and former private residence of the first president of Indonesia, was one of the highlights of our trip. The stained glass, art work, courtyards, and central fountain were lovely, and the food was absolutely amazing. The breakfast buffet was phenomenal, with sections devoted to local Javanese specialties and breakfast staples from America, Europe, and Asia. Fresh juices, including coconut water, on tap made breakfast a daily treat. We loved this place from the moment ...
This art nouveau hotel, and former private residence of the first president of Indonesia, was one of the highlights of our trip. The stained glass, art work, courtyards, and central fountain were lovely, and the food was absolutely amazing. The breakfast buffet was phenomenal, with sections devoted to local Javanese specialties and breakfast staples from America, Europe, and Asia. Fresh juices, including coconut water, on tap made breakfast a daily treat. We loved this place from the moment we arrived and they offered us signature desserts and a welcome juice in the living room/museum while they processed our paperwork. The tour company on site was very flexible and arranged transportation to Phambanan and Borobodur for us. My sole criticism, and it is a minor one, is that it is cheaper to take a taxi from the airport than to use their car service, which was sold out since we waited until the day before to arrange it. Nevertheless, we were sad to leave our room, with a balcony overlooking the main courtyard and fountain and miss the nightly turndown service and post-dinner treat left in our room. The service was impeccable. We were surprised when they called one night to see if everything was alright and let us know there was a traditional puppet show at dinner starting in 15 minutes. Lastly, having a gym was convenient. This is truly one of our top two places to stay in the world!
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The Phoenix Hotel Yogyakarta - MGallery CollectionBack in time

kitekualalumpur
from Kuala Lumpur

Submitted on 25-10-2016

One of the old and well maintained (except my room had air-con issues) hotels in Asia. Friendly staff and excellent food(great selection and well presented). However, the 'club level' benefits are rather limited (10.00-17.00hrs only) and the 'wake-up' call was not as request.

What I liked most about the Phoenix was the elegant style of the hotel, and the food.
However the pool was small and with uncomfortable deck-chairs.
Nevertheless it seems to be a sought after choice with travelers as it is one of the more genuine options in Yogya.
The staff is very friendly, and there is a small travel agency within the hotel that organize trips.

A friend and I stayed for 3 nights and we both loved it. The decor is interesting as well as truly beautiful and the atmosphere is elegant. But then there are fun spots too like happy hour (buy one cocktail and get one free) with billiards if you want. Food was great with gourmet Indonesian, other international choices and breakfast had lots of choice. Staff were helpful and super friendly. It's not too far away from the key spots and easy to get a becak/taxi to where you are going or the hote...
A friend and I stayed for 3 nights and we both loved it. The decor is interesting as well as truly beautiful and the atmosphere is elegant. But then there are fun spots too like happy hour (buy one cocktail and get one free) with billiards if you want. Food was great with gourmet Indonesian, other international choices and breakfast had lots of choice. Staff were helpful and super friendly. It's not too far away from the key spots and easy to get a becak/taxi to where you are going or the hotel has vintage cars to drive you. Rooms were a bit on the small side but comfy beds. You didn't want to stay in the room because so many other inviting corners.
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We spent 3 nights in this hotel as we wanted to make the most of our stay in Yogyakarta, not just visiting Prambanan and Borobudur. It was a great choice as Yogyakarta area has much more to see, like Gunung Kidul.
The hotel is a delight and we enjoyed a lot the different dinner choices offered each day. It is also well located, Malioboro is just a walk away. Would recommend it definitely.

Great facility, very spacious rooms, property was modern, clean and restaurants on site were both reasonable and excellent quality. convenient location, and very reaso manly priced. The insite tour agency was also excellent, fairly priced and very convenient. If I am lucky enough to visit this city again, I would definately stay here again.

The hotel felt like a value at about $55/night. The rooms were nice and clean, though not stunning. Staff was friendly, attentive and enough people spoke English. The location was central and convenient.
The breakfast spread best I have ever seen and that alone makes the hotel and worth the price! The breakfast! It is a great opportunity to sample lots of different Yogya specialties alongside Western food if you feel less adventurous. Definitely try some of the healing elixirs while there.
Oh...
The hotel felt like a value at about $55/night. The rooms were nice and clean, though not stunning. Staff was friendly, attentive and enough people spoke English. The location was central and convenient.
The breakfast spread best I have ever seen and that alone makes the hotel and worth the price! The breakfast! It is a great opportunity to sample lots of different Yogya specialties alongside Western food if you feel less adventurous. Definitely try some of the healing elixirs while there.
Ohhhh that breakfast!!!
Tip: ask for a room facing the interior of the hotel to minimize the noise from nearby prayer calls in the morning.
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The Phoenix Hotel Yogyakarta - MGallery CollectionNice heritage hotel

Anonymous Guest
from

Submitted on 01-11-2016

Very nice and fancy hotel with traditional environment. Love to stay here with my family. The room was clean and comfort, the breakfast was nice completed with traditional herbal drinks (jamu). the service was everage.

I stayed here for two days in spacious nice room, with double single bed. The room is very clean, but the bed size is small even for me, which my body size is asian average. We got room with big window on the first floor near the pool which give us very nice view.
The breakfast was amazing, and I love the healthy drink "jamu" which provided there. Sure I'll be back again if I come to Yogya. The location is perfect near to city center and easy to get anywhere.
At second day I wake up early and ...
I stayed here for two days in spacious nice room, with double single bed. The room is very clean, but the bed size is small even for me, which my body size is asian average. We got room with big window on the first floor near the pool which give us very nice view.
The breakfast was amazing, and I love the healthy drink "jamu" which provided there. Sure I'll be back again if I come to Yogya. The location is perfect near to city center and easy to get anywhere.
At second day I wake up early and ran around the city for about 10Km and it was perfect, love the road surround of the hotel
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With the same property we stayed before in Yogyakarta this hotel is not cheap. Hotel is on busy street. Noisy from the traffic. The room is very small. Bed is also small. Bathroom is tiny. Old towels. Sandy floor. Stayed for two nights. Had Halloween buffet dinner. It was very good variety of food and drinks. The staff painted their faces with scary looking ghost. Breakfast is good.

I have visited Yogyakarta twice for the past three years and The Phoenix Hotel was my choice of stay. The rooms are not in great condition for the price you pay in Yogya standards, but it is still comfortable. What bothered me the most was the odd smell of the bathroom and not so good condition of the shower. For both of my stays, the service was great and the food was OK.

The Phoenix Hotel Yogyakarta - MGallery CollectionBack to Java with my 86 year old mother

Jeroen S
from

Submitted on 05-11-2016

We had a lovely stay. Staff treated us most kindly.
We've got the connecting rooms I asked for. Even got an upgrade.
Rooms were spacious and luxurious with balconies overseeing the swimming pool.
Food was pretty good, the best we had in Jogjakarta.
Breakfast was a feast with an enormous assortment of food to choose from, ranging from western food to local food and even all kind of root and spice waters with healing powers.

The Phoenix Hotel Yogyakarta - MGallery CollectionGood but not the best

Md F
from

Submitted on 06-11-2016

Check-in:Have a good check in experience with welcome drink n traditional yogya bakpia while waiting during check in.
Bfast-Not the best but no complain on the breakfast.You should have try drink "jamu" . Friendly staff during bfast.
Room- rooms facing swimming pool only for premium room. If u choose superior queen u wont get pool view n nothing special about outside view.not so sure about deluxe king view.should have ask the hotel before booking. Queen room not so big.

We decided it was about time we visited yogjakarta and after checking reviews and locations I chose The Phoenix Yogjakarta Mgallery. I'm one of members Le Club Accorhotels. During arrived at the hotel, Thomas (General Manager) & his staff could not be more welcoming & helpful from the beginning of our stay till our last day. Thomas makes it a point to greet every guests & by example, his staff are just as personable.
The location is excellent, having never been to Yogjakarta, I had to guess if ...
We decided it was about time we visited yogjakarta and after checking reviews and locations I chose The Phoenix Yogjakarta Mgallery. I'm one of members Le Club Accorhotels. During arrived at the hotel, Thomas (General Manager) & his staff could not be more welcoming & helpful from the beginning of our stay till our last day. Thomas makes it a point to greet every guests & by example, his staff are just as personable.
The location is excellent, having never been to Yogjakarta, I had to guess if it would be right and I was not disappointed. It was a very easy walk to all the sites, bars, & restaurants. The receptions staff were friendly and professional. Nothing was too much trouble and the staff all seem to be genuinely happy in their roles and positively enthused by helping guests !
and our room was lovely. We booked a Superior room and it was very large, had a comfy bed, nice bathroom, and all the facilities you'd expect. We also had a nice view swimming pool and I spent some time reading a book while watching the locals play in the pool. You do have to expect some outside noise late at night as you're in the centre, but this didn't affect our sleep.
We must mention how touched we were by the kindness of the hotel staff and management - we were celebrating a birthday and the room service staff bring a cake and sing a song, some fruits and a lovely card from the hotel itself.
In the morning General Manager ( Thomas ) was very visible and went to each table spending time getitng to know his guests. He gave us a very useful 'managers favourites' things to do in Yogjakarta and was omnipresent throughout the rest of our stay. Cocktails at 10am were fantastic way to meet the staff and other guests and the barman makes a great mocktail, huge it was!.
Breakfast was Superb, with a plenty buffet selection of cold meats , cereal , juice , Yogjakarta food , croissant and traditional medicine. The cooked breakfast was excellent, the best i ever had. While having breakfast, you can hear sound local instruments and water fountain . So lovely and peaceful.
Overall our experience was good. Plenty of hotels are comfortable and well placed but the staff here make the The Phoenix Yogjakarta Mgallery hotel something really special. We can't wait to come back - thank you everyone for making us feel so welcome. This is my review and spent the time doing it because this hotel deserves it. Recommend taking the General Manager (Thomas) good advice as he really cares for his guests experience, as do all the staff. Well run, clean, safe and a credit to the manager and owners. Because of this im still loyal with Le Club Accorhotels.
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The Phoenix Hotel Yogyakarta - MGallery CollectionCharming Hotel in the heart of Jogja

Smccardle
from Singapore, Singapore

Submitted on 07-11-2016

What a charming boutique hotel!! I stayed here for 3 nights on a recent business trip and wish I was able to stay longer. I had a room on the 3rd floor facing the pool with a Juliet balcony which most rooms have. My room was large with both a Javanese and Colonial vibe to it and strong wifi. Breakfast is served at Paprika Restaurant which has indoor and outdoor seating. Outdoor is the prettier option as you get to admire the courtyard and beautiful stained leaded glass windows. The Spa was amazi...
What a charming boutique hotel!! I stayed here for 3 nights on a recent business trip and wish I was able to stay longer. I had a room on the 3rd floor facing the pool with a Juliet balcony which most rooms have. My room was large with both a Javanese and Colonial vibe to it and strong wifi. Breakfast is served at Paprika Restaurant which has indoor and outdoor seating. Outdoor is the prettier option as you get to admire the courtyard and beautiful stained leaded glass windows. The Spa was amazing and really reasonably priced. I also heard the hotel can provide airport transfers in their vintage white Mercedes. All in all this property is wonderful and would be my first choice when staying in Jogja.
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The Phoenix Hotel Yogyakarta - MGallery Collectionmodern hotel with a benevolent atmosphere of the past

robert_and_anne
from dutch senior couple

Submitted on 08-11-2016

If you enter this luxury hotel (a member of the Sofitel group) you'll travel back in time. It is now almost 100 years ago, that a wealthy merchant had this complex built. The colonial atmosphere of that time has been well preserved by maintaining the original layout and lots of marble, using ornaments carvings and antique furniture in strategic places. Therefore, the hotel has a lot more personal charm than a modern chain hotel. Take for example the small intimate pool in the patio: around it...
If you enter this luxury hotel (a member of the Sofitel group) you'll travel back in time. It is now almost 100 years ago, that a wealthy merchant had this complex built. The colonial atmosphere of that time has been well preserved by maintaining the original layout and lots of marble, using ornaments carvings and antique furniture in strategic places. Therefore, the hotel has a lot more personal charm than a modern chain hotel. Take for example the small intimate pool in the patio: around it a few deckchairs and some plants, a perfect place to chill in the hot evening.
Our room and the bed were fine, just the electric kettle did not work and that you need if you want to make a cup of (instant) coffee. Friendly staff came, rummaged with the kettle and he did it again. But not after they had left. A second kettle was brought with lots of smiles. After they had left: same story; grrruh, if I put the plug in, it had problems with a loose contact. So another call, and with many apologies and bows, came the third kettle and it worked well. So good that when I noticed that a spoon to stir the instant coffee was missing, I did not want to call again, you can stir after all with the handle of your toothbrush. Yet the hotel is well organized. That became clear when in the evening the power went out and the generator smoothly took over so lights and airco kept working. By this I want to show that there are more important things in a hotel than the kettle in your room.
Such as, for example, its restaurant. Here a more than excellent breakfast is served with authentic Javanese juices and food as addition. With regard to the dinners in the evening I can be brief: we found it good but a bit overpriced, even if you take the ambiance in consideration . This is particularly true for the wine offerings.
So, stay in the hotel? Certainly do! But dinner?
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We just stayed for three nights at The Phoenix Hotel and I can honestly say I would travel to Indonesia just to stay here. It is absolutely wonderful: charming decor, absolutely lovely staff and the breakfast buffet was the best I have ever had. We really loved it and would highly recommend it. The photos don't do justice to how elegant it is.

The Phoenix Hotel Yogyakarta - MGallery CollectionHoneymoon place

Rogerio_uk
from Klaipeda, Lithuania

Submitted on 10-11-2016

My wife and I stayed in this hotel for 2 nights during our honeymoon stay in Yogyakarta. The hotel offered spacious and clean room. Their swimming pool was nice and great bonus at the end of the touristic day. Breakfast had good choice of traditional and local dishes. The restaurant offered good menu choices. Their spa offered good service and massages.

The Phoenix is a very busy large hotel in a city on a main road and of course has good and bad and everyone has different opinons.I can not say for sure what it was I did not like. The room had all the amenities TV, fridge with soft drinks and beer, The breakfast buffet was a good choice with freshly cooked eggs.Our balcony overlooked the pool but it did not seem a pool you could relax by. The dinner was expensive and you did feel you were sitting in a corridor even in the dinning room itself. ...
The Phoenix is a very busy large hotel in a city on a main road and of course has good and bad and everyone has different opinons.I can not say for sure what it was I did not like. The room had all the amenities TV, fridge with soft drinks and beer, The breakfast buffet was a good choice with freshly cooked eggs.Our balcony overlooked the pool but it did not seem a pool you could relax by. The dinner was expensive and you did feel you were sitting in a corridor even in the dinning room itself. The wine was beyond our purchase.
We were leaving early one morning for a train journey and were given a breakfast box. This was not very appertizing compared to some other hotels. We were glad we had brought our own snacks.
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The Phoenix Hotel Yogyakarta - MGallery CollectionLovely hotel

rayodelsol
from Netherlands

Submitted on 12-11-2016

We stayed here for a couple of nights and were very fond of the hotel. Friendly staff, relaxing pool and comfortable restaurant. Breakfast was excellent, aswell as the a la carte restaurant. I can especially recommend the ravioli (starter), delicious!!! We thought the dinner buffet which was available on our first night was quite expensive.

The Phoenix Hotel Yogyakarta - MGallery CollectionFantastic

hptp2016
from Purmerend, The Netherlands

Submitted on 15-11-2016

An in English style beautiful hotel. We stayed there there nights. The location was good. The food was very nice and the staff is friendly. The room was spacious and clean.
Next time in Yogyakarta I will stay there.

The Phoenix Hotel Yogyakarta - MGallery CollectionYogya Hotel

Rajendra K
from San Antonio, Texas

Submitted on 15-11-2016

Best Hotel near the center of the city. Service was very courteous and we were made to feel at home. Welcome drink and Indonesian specialty sweets were offered. Wish the breakfast was included and they could have extended our room by couple of hours as our flight was delayed.

The Phoenix Hotel Yogyakarta - MGallery CollectionLeisure

tknaga2015
from Canggu, Indonesia

Submitted on 15-11-2016

Gem of a hotel in bustling town. This place will transport you to another era. Take the historic tour of the hotel to learn a few interesting facts. Designwise very carefully thought out to last details. Staff excellent and buffets delicious. Take the becak outside for a tour to local batik & sweet shops.

If you are looking for a heritage hotel, yes, this is the one. But, you will be disappointed by the outdated room facilities. Beside other things, the rain shower high beyond your reach at the ceiling will make you sick. There is no other shower or outlet of water for you to take a bath. Every time you want to take a bath you must wear a cap if you don't want to wet your hairs. Other than this, food and service are good but the recording system at the reception is not up to satisfaction. One sta...
If you are looking for a heritage hotel, yes, this is the one. But, you will be disappointed by the outdated room facilities. Beside other things, the rain shower high beyond your reach at the ceiling will make you sick. There is no other shower or outlet of water for you to take a bath. Every time you want to take a bath you must wear a cap if you don't want to wet your hairs. Other than this, food and service are good but the recording system at the reception is not up to satisfaction. One staff allows you to check-out at 1.00pm another staff asks you to leave the room before 12.00pm. It is very irritating.
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I must say that this heritage hotel by MGallery Collection by Sofitel met my expectation. Check in process was smooth and I have been offered welcome drinks and food during check in at the hotel bar. The GM of the hotel personally came and welcome me to the hotel. I have been acknowledged as the Le Club Accor Gold member with welcome drink voucher and free Suite room upgrades.
The room was comfy, bright and spacious. Free complementary bar in the room. Amenities bath set was excellent as the h...
I must say that this heritage hotel by MGallery Collection by Sofitel met my expectation. Check in process was smooth and I have been offered welcome drinks and food during check in at the hotel bar. The GM of the hotel personally came and welcome me to the hotel. I have been acknowledged as the Le Club Accor Gold member with welcome drink voucher and free Suite room upgrades.
The room was comfy, bright and spacious. Free complementary bar in the room. Amenities bath set was excellent as the hotel provide Loccitaine amenities bath set. Buffet Breakfast was a bit disappointed as there are limited choices svaialbe to choice from.
Overall stay was a good one and I would consider staying back at The Phoenix Hotel, Yogyakarta when I am back visiting Yogyakarta?
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The hotel has a nice ambience, as it was a good looking estate in the older time. The location is favorable, in the heart of the city, 1 km from Malioboro, 2.6 km from Yogyakarta Palace. The service is good; blending in the Javanese custom and the international hospitality standard. Management of this hotel is done by Sofitel, Accord Group.

We found the Phoenix a great heritage hotel with a very hospitable and friendly staff. They succesfully chased my luggage when it didnt came out of our flight, and were very friendly and interested. The food was excellent, and the breakfast is almost beyond belief. We loved starting our honeymoon there and look forward to close our trip there as well!

The Phoenix Hotel Yogyakarta - MGallery CollectionCalm place in the middle of Yogyakarta

Imke E
from Kolno, Poland

Submitted on 22-11-2016

- Beautiful spacious rooms
- The Rooms are spacious and nice furnished and decorated
- The swimmingpool
- very friendly and helpful staff
- The breakfast and also the restaurant were very good
- The hotel lays in walking distance to Maliboro St

make sure you get one of the better rooms. when we checked in, they did not hv the pool facing ones. we got one of the older rooms and it was not great. everything changed when we moved to a better room the 2nd night. it was like what we read in many reviews - nice ambience, good location to make for a great stay. location of hotel is just a block away from molioboro, a place we somehow end up every night in yoyakarta.

The Phoenix Hotel Yogyakarta - MGallery CollectionWonderful Stay

Darnel-HDI
from Jakarta, Indonesia

Submitted on 25-11-2016

I chosed this hotel after looking at Trip Advisor Reviews. I thought I have never been there, but after my arrival I realised I have stayed in that building before. It was Grand Mercure Hotel. A heritage colonial style architecture, the looks beautiful. The lobby and the restaurant was nice and beatifully decorated. The room was spacious and very comfortable. There were plenty of choice of breakfast, and the service was above average.

Having only one night in Yogyakarta after a day spent visiting Prambanan and surrounding smaller temples, we wanted to be in the central part of the city and this hotel was a perfect choice for catching an early morning train back to Jakarta. It has colonial Indonesia architectural beauty and charm with walls adorned with local art and antiques; photography, metal batik molds and beautiful painted wood hand carved doors and frames. We were greeted with afternoon tea by an attentive staff before...
Having only one night in Yogyakarta after a day spent visiting Prambanan and surrounding smaller temples, we wanted to be in the central part of the city and this hotel was a perfect choice for catching an early morning train back to Jakarta. It has colonial Indonesia architectural beauty and charm with walls adorned with local art and antiques; photography, metal batik molds and beautiful painted wood hand carved doors and frames. We were greeted with afternoon tea by an attentive staff before happy hour in the well appointed bar. Breakfast is served in a dining room with a glassed over water canal running at floor level along one side. I wished we had stayed an extra night to have more time to enjoy the hotel and to wander through the artists shops behind the white walls separating the city from the smaller streets of Sultans palace grounds ‚?? we did get to visit the House of Wayang in Kampung Gebulen to watch generations of Wayang Puppet makers creating beautifully detailed shadow puppets.
Our room #262 overlooked the pool garden with French doors opening on to a balcony with small coffee table. A bowl of fruit in the room included several Salak (snake skin fruit), which have a sweet/sour apple flavor that I came to love and will always identify with Yogyakarta.
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The Phoenix Hotel Yogyakarta - MGallery CollectionGem in the city

mellie2802
from Kuala Lumpur, Malaysia

Submitted on 26-11-2016

We were surprised that it is so quiet and peaceful inside the hotel despite it being approximately 20 minutes from the airport.
The colonial style of this hotel is beautiful and the room was spacious and comfortable. We had to leave the hotel at 3am for a sunrise activity and the hotel gave us a wakeup call and to-go breakfast (which they were really generous with the pastries!). The breakfast buffet spread was pretty decent.

The Phoenix Hotel Yogyakarta - MGallery CollectionHistoric Hotel

Gold V
from Hawaii Volcanoes National Park, Hawaii

Submitted on 27-11-2016

Hotel Phoenix has a very strategic place in Jogja . it is near the famous Maliaboro,a known shopping strip of traditional products and the Pasar Beringharjo that is a traditional Jogja market. It is also very near 2 good dining place namely: Madame Tan and Onje. The hotel was built in 1918 and changed hands several times. The service is as expected for a 4 star hotel.It has limited facilities owing to its area size. The hotel's structure is consistent with its age, classy and artistic. The Jogja...
Hotel Phoenix has a very strategic place in Jogja . it is near the famous Maliaboro,a known shopping strip of traditional products and the Pasar Beringharjo that is a traditional Jogja market. It is also very near 2 good dining place namely: Madame Tan and Onje. The hotel was built in 1918 and changed hands several times. The service is as expected for a 4 star hotel.It has limited facilities owing to its area size. The hotel's structure is consistent with its age, classy and artistic. The Jogja culture and the colonial Dutch style are very evident. The service is very personal and warm. The water though is mouldy. I have noticed this the first time I opened the faucet. This is something that the management has to address immediately as it may pose a health hazard. Food is just ok. All in all,it was a good experience
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The Phoenix Hotel Yogyakarta - MGallery CollectionFantastics!

haihi
from Singapore

Submitted on 30-11-2016

A pleasant experience. Great service from staff. Clean rooms. Location is near to main shopping street, approximately 10 mins walk. Hotel consist of 2 wings and pool is only available in 1 wing. Massage at spa is also great.

The Phoenix Hotel Yogyakarta - MGallery CollectionSleep Like a King

Yudhy_Cooldad
from Yogyakarta, Indonesia

Submitted on 30-11-2016

It is a nice place to stay with all good facilities.Even just a one night stay, in any of these Hotels was awesome. It is heritage hotel with very well maintained property. Traditional welcome snacks, Breakfast Gudeg with javanese calendar, and staff is attentive ready to help. Thanks Mr Thomas ( GM Hotel ) and team for greetings us. Each room interior offers something a little unique making them all worth consideration and truly sleep like a King.

The Phoenix Hotel Yogyakarta - MGallery CollectionCan be better in terms of guest well being

Xavier K
from Singapore, Singapore

Submitted on 30-11-2016

Am writing this review while waiting to check out. Stayed here for 5 nights from 26th November to 1st December. 30 mins Limo ride from airport to hotel.
Upon arrival, was warmly received by the bell team and luggage taken care of swiftly. Checked in immediately by Mr Hanif. He was a very smily and friendly man. Given a room upgrade and Lounge access due to my LeClub Accor status and Lounge access.
Room was beautiful with pool facing balcony. Spacious and airy. Bathroom was clean but amenities...
Am writing this review while waiting to check out. Stayed here for 5 nights from 26th November to 1st December. 30 mins Limo ride from airport to hotel.
Upon arrival, was warmly received by the bell team and luggage taken care of swiftly. Checked in immediately by Mr Hanif. He was a very smily and friendly man. Given a room upgrade and Lounge access due to my LeClub Accor status and Lounge access.
Room was beautiful with pool facing balcony. Spacious and airy. Bathroom was clean but amenities were definitely not Mgallery standards.
Services at Lounge were good especially Ms Dwa and Ms Hanna but food was mediocre.
Daily advise by bell team on places to go were great and fast when a taxi is required. Great location of the hotel of only 15mins walk to the famed but touristy Maliboro Street.
Now the disappointed part: My partner was poorly received when having lunch at the restaurant on the 28th Nov. She was informed by the lady host that the restaurant was fully booked and was told to sit under the sun by the fountain but she did not stopped a pair of chinese speaking couple from sitting in the restaurant. After an hour, Restaurant was still empty except for the pair. No explanation was given despite further probing.
I was electrocuted twice by the iron provided by housekeeping department and had my shirt damaged when the defective iron overheated. These matter were all brought to the attention of the Duty manager but service recovery was poor and to the point of insulting(Free breakfast for one day-I can definitely afford breakfast).
The only saving grace of this review were the services by the Bell team who are all Concierge calibre (note: they do not have a concierge team) and the people at the Executive Lounge.
Get in touch with me if you need more details. Stayed in room: 344
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The Phoenix Hotel Yogyakarta - MGallery CollectionExcellent value

Joachim E
from Uppsala, Sweden

Submitted on 01-12-2016

Such a nice colonial style hotel. Very nice and helpful staff in a besutiful and well maintained setting. Only stsyed for one night but wished I could have more time. Food was slso delicious and I can recommend the local specialties. Big rooms and cozy VIP lounge as well

After a wonderful 3 day stay at the Amata resort in Borobudor,
we stayed at this historic hotel for our anniversary in October. For the check in we were brought into a living room area which was totally authentically preserved. It was like stepping back into another era, when Indonesia was still a colony of the Netherlands.
The girl who checked us in was not particularly welcoming, but everyone else we encountered was fabulous: the male staff at the check in counter; the restaurant and bar sta...
After a wonderful 3 day stay at the Amata resort in Borobudor,
we stayed at this historic hotel for our anniversary in October. For the check in we were brought into a living room area which was totally authentically preserved. It was like stepping back into another era, when Indonesia was still a colony of the Netherlands.
The girl who checked us in was not particularly welcoming, but everyone else we encountered was fabulous: the male staff at the check in counter; the restaurant and bar staff as well as members of the housekeeping staff. When we got to our room, we got a pleasant surprise: the bed was beautifully decorated with flower petals and bamboo leaves, spelling out "happy anniversary." To top it off, we also received a delicious chocolate cake spelling out the same. A warm, and wonderful welcome!
We ate at the hotel restaurant for our anniversary dinner, and my nasi goring and sate were as delicious as any I had on my trip in Indonesia.The food was as good as my grandma (oma) used to make! There was a male dancer performing a traditional dance to gamelan music while we ate, which I truly enjoyed.
We went for happy hour at the hotel bar a couple of times, and the staff there was wonderful. The host with the most was the bar manager? who chatted with everyone in perfect English due to the fact he worked on a cruise ship for many years. He made going to the bar a very happy occasion.
Yogjakarta is not the most scenic of cities, but some of the colonial buildings have been preserved. The shopping for souvenirs for people back home was the best due to the very cheap prices there.
All the action was close to the hotel, and we walked to all the places we wanted to see.
Yogjakarta is not pedestrian friendly, but we managed to make it out alive in spite of the crazy traffic conditions. It is also close to the train station, but we took a cab because we did not want to traverse the crazy streets with our luggage.
Overall, we loved our stay at the Phoenix. Highly recommended for people who enjoy ambience over generic 5 star properties. But do not get the cheapest rooms, but upgrade. You won't be sorry.
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The Phoenix Hotel Yogyakarta - MGallery CollectionQuality of Service has diminished

esantoso
from Jakarta

Submitted on 01-12-2016

Phoenix Hotel used to be my favorite hotel in Yogya, but my last experience staying there has really disappointed me. I felt that the hotel management has changed and it is no longer customer oriented anymore. I am a Platinum member of Accor and everywhere I stay in Accor hotel, I will get a room upgrade usually, including in Phoenix hotel. In my last stay, I was booking a deluxe room and I was surprise that giving me deluxe pool view is already considered an upgrade. So, I complain as usually I...
Phoenix Hotel used to be my favorite hotel in Yogya, but my last experience staying there has really disappointed me. I felt that the hotel management has changed and it is no longer customer oriented anymore. I am a Platinum member of Accor and everywhere I stay in Accor hotel, I will get a room upgrade usually, including in Phoenix hotel. In my last stay, I was booking a deluxe room and I was surprise that giving me deluxe pool view is already considered an upgrade. So, I complain as usually I will be upgraded either to Executive or even Suite and this time pool view is already considered an upgrade. Then, the front office staff promise me to talk to his manager and the result was that they are willing to upgrade me to Executive but since the availability was only 1 day, so, I need to move back to deluxe on the next day. So, I told him why don't you upgrade me to Suite then, because I have been staying there so many times and also many times they upgrade me to Suite also. And the FO staff said that the Suite also full, so, I do not want to argue and I did not take the upgrade because it is very inconvenient to move room. But I was still curious as I was quite sure that Suite room is still available. So, I check the website and still available. So, I come back to FO staff and told him that in website it is still available but he insist that it was full and he said that maybe the website has not been updated. I told him it is impossible that the website is not linked to the reservation. What is somebody book it and when they arrive in the hotel the hotel said that the room is not available? So, I told him that the website can not be wrong. So, this means that the hotel does not want to upgrade me. I am very disappointed with this treatment. being so loyal customer to Phoenix hotel and being Platinum member I was treated like that. I even tell them that not because they are now famous among inbound customers they become arrogant, because Grand Mercure Hotel is opening soon. They could loss their customer if they treat their loyal customer like this and surprisingly one of the FO staff answer me, no problem sir, let's see after Grand Mercure open. What an arrogant answer. I feel Phoenix hotel has changed a lot. I do not see any personal touch anymore. Phoenix Hotel was best manage by Mr. Franck Loison as the GM as I really can feel the care to customers and also employees. After he was rotated to other hotel, I feel Phonix Hotel service slowly diminishing
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This hotel combines a beautiful environment with impeccable service. There was a line up for checking in when we arrived. We were promptly shown to the lobby, sat down at a table, and the receptionist came to us and checked us in there, while bringing us a refreshing drink. The hotel itself is very beautiful and offers a relaxed atmosphere to rest from the hectic city. The breakfast buffet is excellent and offers many choices. Would definitely come back.

The Phoenix Hotel Yogyakarta - MGallery CollectionColonial

Veraveganz
from

Submitted on 05-12-2016

Nicely decorated hotel as the building is from colonial era. Lap pool is well maintained. I like the tea selection as well as little traditional cookies they provided. Concierge, restaurant staff were excellent, food selection very good even for vegan. Receptionists could have a better training (elaborated email was sent to hotel hoping they will improve the service).