Sales Professional - Madrid

Sales Professional - Madrid

Overview

Tiffany & Co… the name instills images of Beauty, Romance and the iconic Blue Box. It is a Symbol of Excellence. For 175 years, Tiffany has created a legacy of exquisite designs and romantic ideals. Tiffany & Co.'s rich heritage of celebrated artists, historic milestones and magnificent jewelry creates the foundation from which our employees build upon each day. Tiffany employees are passionate, kind and professionally committed. We hold ourselves and our co-workers to very high standards. We continually educate ourselves about new merchandise collections, cultures and the evolving luxury market. Our respect and love for the brand creates a workplace like no other.We expect our employees to deliver the Tiffany Experience to each and every customer and Tiffany is committed to creating an organization that recognizes and rewards excellence in service of this promise. For us, it is a dream to be associated with a company that is forever aligned with exquisite craftsmanship, timeless design and a dedicated commitment to corporate sustainability.

Responsibilities

Tiffany & Co. Sales Professionals are dream makers, they strive for excellence in every customer interaction. They make dreams come true through storytelling and delivering an exceptional luxury customer experience at all times. Tiffany & Co. Sales Professionals are specialists in their industry; they have a genuine interest in luxury and retail, they have exceptional product knowledge and are subject matter experts. Tiffany & Co. Sales Professionals are highly motivated individuals, they build strong relationships with clients through outreach and eventing.Key Responsibilities: Customer Experience & Sales

Tiffany & Co. Sales Professionals deliver second to none customer service. You will be relied upon to offer a warm welcome to all and to provide the excellence in customer service that is expected of our business. We partner with our clients and listen to their needs to ensure they make the perfect choice every time. Sales Professionals will achieve or exceed their individual sales plan by utilising consultative selling, product expertise and proactive follow up with clients.

Client Development

The heritage of customer service excellence is a part of the Tiffany & Co. experience. Our Sales Professionals are able to build a loyal portfolio of clients who come back for our positive, proactive customer service and beautiful pieces again and again. Sales Professionals uphold and continue our heritage by developing and maintaining a portfolio of clients, providing outreach to clients and ensuring all communication is followed up in a timely and appropriate manner.

Merchandise Support

Tiffany & Co. Sales Professionals are responsible for ensuring accurate and efficient maintenance of stock within and outside their areas of responsibilities as well as displaying merchandise to the highest Tiffany & Co. standards. Participation in cycle counts and Physical Inventory is one key element in the merchandise support element of the role.

Qualifications

The ideal candidate will have previous luxury retail experience or relevant customer service experience (i.e. high end hospitality), and a proven track record in achieving sales targets and building customer relationships is essential. You must be flexible and willing to work non-traditional business hours including evenings, weekends and bank holidays in a fast-paced, diverse and changing environment. You will be an excellent communicator with a service centric approach to your work. A proficiency in Point of Sales (POS) systems and Microsoft Outlook/e-mail would be advantageous. A university degree and Gemmologist qualification is preferred.

Fluent knowledge of EnglishandSpanish are basic requirements.

Tiffany & Co. employs innovative, collaborative and positive people who are passionate about luxury, sales and customer service. In return Tiffany employees receive excellent rewards, benefits as well as training and development opportunities