Jimmy Jessiman at New Rochelle Toyota is always very courteous, informative and extremely helpful. He always explains to me exactly what is being done to the car as well as the approximate cost of the service. I always feel like I'm in good hands with Jimmy.

The entire Toyota family has been professional, courteous, and helpful to me. The entire Freddy Pacheco Team, including the Service Manager, Jason Tavares deserves high commendation for reminding me that Toyota is the best!

Irvin Paneto was very courteous and kind.
I thought the filters & service prices were a little high
All around great service from the beginning when I brougth the
car in in morning to the Kiosk to pay were most courteous.
Thank you! Keep up the good work.
God Bless1
Brother Bernie Dube SDB
Salesian Provincial House
148 Main St.
New Rochelle, NY

First & foremost the tech walks out to the vehicle and claims to hear my pulleys are defective? All 3! Okay maybe he is great at pulleys or something because he took several days to trouble shoot my transmission slippage! Don't give it to a transmission specialist, let the xxxxx that doesn't deal with them figure it out! THE CUSTOMER IS FOOTING THE BILL! The Service Rep obviously doesn't listen nor does he communicate with the techs on the floor! They placed my bill under the previous owners info, for one, secondly they jerked me around with when the vehicle would be ready! Made me drive there from Long Island City after assuring me that the vehicle would be ready by 2pm to find out after replacing my transmission they were never going to change my safety neutral switch! So between gas & tolls I had to pay for their F-up!These techs are supposed to be ASE certified & look to cut every corner they can! Will told me that the part would be $200 the first day, then $300 the second day, what would it be on the 4th & 5th days? Never the less they will eat the cost of the part, like they were doing me a favor! So not only did a pay for the transmission but had to pay for a rental car for 7 days! No courtesy car! Despite their screw up in communication of when and how long the vehicle would be down/ready. Upon paying for the bill some how or another the payment was for several thousand dollars $ .01 cents! Now paying in cash, the cashier had the audacity to ask for the penny, & made change for the .99 cents! Worst experience at a dealership ever, at least at a mechanics shop you could understand things like this but not at such a prestigious dealership like New Rochelle Toyota. I will never take another vehicle to any dealership for service ever again! Pay for union mechanics at rates that are ridiculous & for what just to get F-ed around at a higher price! NEVER AGAIN!!!!!
Oh have to make you laugh, the Senior Service Mgr.'s voice mail said that he was on vacation until July. Left a message and no one ever returned my call! It's like a circus over there, no one communicates & you have all these techs, managers, and customer reps. so you think the place would run like clockwork! But it couldn't get any more screwed up! Thank God they sell vehicles because their service department is the worst ever!
There are a lot of other words I would like to use about this dealership but wouldn't be worth it, they know how bad they really are! Really sucks to get screwed around like this! So I left my invoice number so one day when they see this maybe they can contact me! Fat chance of that
Invoice No:315508

I brought a Prius in April. Took my car to New Rochelle in Oct for it's first oil change. Everything is fine. About 3 weeks later, I noticed that one of my front headlights was out. Of course the first thing I did was Google the problem. Seemed that there are reams of stories about the high cost of a headlight for a Prius. I said, these are all from the West coast, I shouldn't have a problem in NYC. Not. I called New Rochelle Toyota to make an appointment to get the headlight replaced. I asked the cost, I was quoted $100. I asked again was this for the bulb and replacement I was assured yes. Great, I thought, West Coast is just cray cray. Went for my appointment, ok I was late. They told me that I had to come back and that the cost was about $300. I said to replace a headlight. Yes, because the part was almost $200 and we need to diagnose the problem. I mentioned that my high beams did not seem to work either. The Service Manager says to me, see that means that we probably need to replace the ballast. Come back. I smiled and left. 1) A prius does not have conventional highbeams vx low beams, so no ballast involved. The service manager didn't seem to know that. I purchase the exact headlight on Amazon, brought 2 bulbs and had it replaced by a friend's mechanic for $170. All reports says that Toyota tries to rip you off when it comes to replacing the headlights, don't know why, but they do. But to not know the workings of a car, start quoting all kinds of pricing and you are the service manager. Well I am now looking for a new place. My advice, do not use New Rochelle Toyota.

First I was sent to Parts, then parts sent me back to Service. While I was in "Parts" I wasn't acknowledge for a few minutes, until someone said will be with you in a minute. I wanted to order a spare regular key for my Coralla, not a remote. They sent me back to Service, where I met Jimmy Jessiman who was most helpful and courteous. I appreciate Jimmy in getting me the discount on the "surprise remote Coralla key" thanks to Jimmy asking the Manager, manager agreed to give the remote for the cost of a regular car key. I was most grateful for the courtesy from New Rochelle Toyata. Thank you! I highly recommend this dealership to anyone.
Brother Bernie Dube

STAY AWAY! Do NOT buy a car here or get your car serviced here!
I took my Matrix in for a simple oil change. Everything seemed fine. The service rep told me I needed a new battery, and it cost $181. When I refused, he tried to pressure me to buy it. No big deal. I drove off, thinking everything was fine. But my engine was making a weird noise, and the maintenance required and the check oil lights were on.
So the next morning, I took my car to Greenwich Toyota. Turns out, New Rochelle Toyota drained all of the oil from my car, but NEVER put new oil in. And my car battery is fine. No need for a new one. Avoid New Rochelle Toyota at all costs. This place STINKS!
p.s. A few years ago, I tried to buy a Camry from New Rochelle Toyota. We agreed on the price, I put down a deposit, and we were all set. Two days before I was supposed to pick up my new car, I called to confirm. They told me the price went up $2,000. I had to fight for three weeks to get my deposit back.

On May 13 2013 I drove my fairly older model vehicle into Toyota of New Rochelle for service repairs. It was early in the morning, I was worried, upset and all i could think about was my car driving away in a better condition. While waiting for my baby (the car that is smile), I decided to walk around the lot and look at other cars. Within a matter of moment's a sales consultant approaches me by the name of shina. Very pleasant and helpful young lady. It felt great to actually have someone to speak to about my car and its problems. I appreciate her listening to me and making me feel better about the situation that was at hand. Once I finish explaining the situation to her she responded with concern and said have you ever considered getting a new car. She started to walk the lot with me and showed me two cars I really liked. The two cars that i liked were the camry and the yaris. I notice some time have went by I told her to get back to work and she replied I am off the clock. I couldnt believe how much service she had given me off the clock. Not only did she take my focus off of my car service but she gave me a solution, which was considering getting myself into a newer vehicle. Thats priceless. My experience from the service department went very good and my waiting period was even better. I would definitely recommend the consultant shina and the dealership to my peers. I will be back...