SERVPRO of The Southtowns Employee Photos

Thom and Lyn Braun, Owners

Thom and Lyn Braun have been the proud owners of SERVPRO of The Southtowns since 1995.

With backgrounds in general construction and management they have great passion for their business and the Western New York Community.

Their favorite part about SERVPRO is the opportunity to help those in times of crisis.

Thom enjoys golfing and Lyn is a CrossFit enthusiast as well as President of The Lake Erie Seaway Trail.

Travis Braun, Operations Manager

Travis has been a part of SERVPRO of The Southtowns since before he could even drive the trucks, during his school summer vacations.
His field experience has now made his office and estimating work even more enjoyable. That along with continued education has given him the tools he needs to succeed.
His favorite part of SERVPRO is bringing the industry knowledge and technological advancement to their customers.

Travis enjoys working out and vacationing to new places when he can.

Tracie Hebdon, Office Manager

Tracie has been with the SERVPRO family since 2010. Tracie is our Office Manager who works closely with our customers and SERVPRO team. She is responsible for the relationship management of our customers, internal facets of the office, and coordinating incoming jobs. Tracie’s favorite part of working for SERVPRO is putting customer’s trepidation's to ease. Tracie enjoys her two dogs, hunting, and kayaking.

Jackie D'Alessandro, Administration

Meet our Office Assistant, Jackie! Jackie will be working with Office Manager, Tracie, answering phones and helping customers through the restoration process. "My main focus is to ensure our customers are beyond satisfied. I enjoy that SERVPRO is a customer focused company and has a great team work ethic! I am very fortunate to join the SERVPRO family!" - Jackie

Emily McNulty, Marketing Manager

Emily started with SERVPRO® in 2012 as a Marketing Representative where she excelled at networking and business development.

Her favorite part about working for SERVPRO® is getting to meet new people at professional associations and social events.

Emily enjoys exploring new places and going on hikes with her rescue dog, Lilly.

Chris Ferguson, Production Manager

Chris began with SERVPRO of The Southtowns in 2003 as a Technician Assistant and is now the Production Manager / Estimator. Through the years Chris has seen a little bit of everything. Moving through the ranks has provided Chris with knowledge from all aspects of the industry. His favorite part of working for SERVPRO is the opportunity to problem solve and overcome the challenges presented in each job to maintain customer trust and satisfaction. Chris enjoys music, hiking with his dog, and any free time he can spend at the beach.

Dan Duggan, Construction Manager

Dan has been with at SERVPRO® of The Southtowns since 2012. He has over 20 years experience in residential and commercial remodeling. Dan and his crew handle the rebuild end of a loss. It is very gratifying working on a customer's home to make it "Like it never even happened."

In his free time he likes to play golf, volleyball, and bowling. Dan also enjoys camping with his family and dog, Toby.

Mike Yeager, Technician Manager

Mike has been with SERVPRO of The Southtowns since 2012 starting out as a technician and quickly taking on greater responsibilities to become a technician manager. Mike excels in coordinating complex losses with residential and commercial customers.

Frank Tanyi

Frank has been a key member on our reconstruction team since 2014. He excels at painting, wood working, staining, and finishing construction.

Frank enjoys being exposed to different projects on a daily basis and helping people get their lives back together.

Frank is passionate about horses and the Grateful Dead, even spending 10 years working on their tour route.

Mike Hofner

Reconstruction Specialist

Mike is a self proclaimed "Jack of all Trades" who has been with SERVPRO® of The Southtowns since 2015. He enjoys the constant change of pace from day to day.

Mike spends his free time hiking, camping, golfing, and working on cars.

Alex Bourque

Alex joined the SERVPRO of The Southtowns team in 2018. He is responsible for organizing and maintaining the warehouse. He is also in charge of inventory of all product and supplies that our team may need.

Jocelin P. Marketing Representative

Jocelin began her journey at SERVPRO in September of 2017. She started as a part-time Marketing Coordinator, and has since become a full-time Marketing Representative.

During her free time, Jocelin enjoys spending time with her young son Lincoln and other family.