SUMMARY:
This position holds accountability for timely and accurate completion of all accounts receivable processing. The A/R Representative will coordinate, with a concentration in collections, all third-party claims, patient statements, posting and billing under the supervision of the Accounts Receivable Manager and support of the Team Leader
RESPONSIBILITIES:

Review third-party aged trial balances and follow-up on all unpaid claims either, by phone, mail or online in accordance with departmental procedures and insurance guidelines
Ensure the timely filing and collections of the designated region according to insurance billing and collection guidelines
Review patient responsibility trial balance and prepare detailed bills for outstanding balances, follow up, and send 1st, 2nd, 3rdand final demand letters
Complete a daily worksheet tracking workflow, collection and write off issues according to department policy
Follow up on denials for payment processing and process appeals as necessary
Review and post all payments received by the insurance carriers and patients to ensure accurate account balances
Reconcile monthly receipts for closing purposes
Process refund requests according to company policy and procedure
Attend and participate in individual weekly meetings to review and discuss streamlining workload, collection issues, and status of individual goals
Attend and participate in bi-weekly A/R collection meetings to discuss departmental goals and progress
Answer patient billing questions and concerns
Cover phones when necessary
Fill all billing correspondence
Perform other diverse duties as requested or required

QUALIFICATIONS
REQUIREMENTS:

A high school diploma, with preference to candidates with a BA or BS.
A minimum of three years experience in all facets of A/R and Collections
Computer skills using Microsoft Outlook, Word, Excel and Access.
Excellent oral communication skills and phone presence.
Understanding of quality customer service and the relationship to collection efforts.