LabCorp Alert and Panic Policies

LabCorp’s Alert & Panic Policy allows physicians to customize their test alert results based on practice needs. Each clinical situation and practice specialty differs and physicians can best determine the exact laboratory test result and values that require alerts in their practice.

Alert Results

Issued when excessively abnormal test results are returned. LabCorp offers physician offices the ability to receive phone calls from LabCorp advising of any excessively abnormal (though not life-threatening) test results for their patients.

Alert results notification is an optional service. Physicians may customize alert results notification based upon their individual practice’s needs. Each office may select which tests and values will generate a call from LabCorp. LabCorp will only call alert results that the office has requested (other requested methods of delivery are by mail, fax, e-mail, etc.). Alert results notifications are made Monday through Friday during normal business hours, between 8 a.m. and 5:30 p.m., Eastern Time, unless extended hours are requested by the ordering physician when selecting test alert values.

Panic Results

Issued when a potentially life-threatening laboratory result is returned. As mandated by federal law and regulatory agencies, LabCorp phones physicians’ offices 24 hours a day, seven days a week to report any potentially life-threatening laboratory results as soon as those results are verified. Practices cannot opt out of this service.

If your practice has opted out of receiving alert result notifications and only receives final reports, no laboratory test results (with the exception of potentially life-threatening laboratory results) will be communicated until all requested laboratory testing has been completed.

If you have questions about the LabCorp panic and alert results policy, or if you are interested in establishing or customizing alert results notifications to your office, please call LabCorp Customer Service at 1-800-745-0233 or speak with your LabCorp Account Representative.

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