Desclaimer

All information contained in this website is provided to the users exclusively for private use and only for the purposes of informationand not for any commercial purposes. The data included in the web pages of Aegean Motorway S.A. are legally protected against any act of offense to its intellectual property or commercial brand name or unfair competition, and their use, reproduction or re-issue is forbidden, party or as a whole, in electronic form or hard copy or by any other means without the written consent of the company or the owner of copyrights.

eway

FAQs eway

eway Transponder

What is the eway transponder, how much does it cost and how does it work?

Theewaytransponder is an electronic device which is installed at your vehicle giving you the opportunity to pay toll fees by charging your account at electronic toll lanes, thus making your journey easier and more convenient.

The transponder works in a simple way.

When you drive your vehicle through the electronic lane of the toll station, the system installed at the lane recognizes the transponder and your vehicle category.

Automatically, the system debits your account with the appropriate toll fee based on the category of your vehicle.

At the same time, the electronic board informs you about the status of your account.

There is no cost to subscribe to eway service and get your transponder.

You may even request that all paperwork regarding your subscription toeway and the transponder (or transponders) is sent by courier to your preferred address free of charge.

You are only required to credit 20€ to your account when you use youreway transponder for the first time. This money is not a guarantee and neither is any money reserved in your account. On the contrary, they constitute available funds, debited every time you use your eway transponder to go through electronic toll lanes.

What is the eway SMART CARD and how is it used?

The SMART CARDeway is a prepaid electronic card used by motorcycles and tricycles to pay tolls.

It is provided free of charge (like theewaytransponder). The ewaySMART CARD can be used only at manual lanes.

In other words, you stop at a manual lane, you give your SMART CARD eway to the toll collector and pay the corresponding toll fee.

The Basic (1.0, 1.1, 1.2) subscription program has been created especially for the ewaySMART CARD

What size is the eway transponder and how long does it battery last for?

The eway transponder with its stand measures only 7.4 cm (L) x 4.7 cm (W) x 2.3 cm (D). The eway transponder is small and manageable and can be placed quickly and easily on the inside of the windscreen of any vehicle (apart from motorcycles and tricycles).

The eway transponder operates on a battery and has a life duration of approximately 5 to 7 years.

Note: If you detect any problem in the operation of the eway transponder, please visit any of the Customer Service Points, so that we may check it and, if necessary, replace it free of charge.

How can I get an eway transponder?

Select the way that better suits you, get your eway transponder and have a safe journey!

1st option - Get your eway transponder in person free of charge by simply presenting the required documents at the Customer Service Points (CSP) operating:

Pelasgia Toll Station (carriageway to Athens, open 09:00 - 17:00, Monday to Friday).

Makrychori Toll Station (carriageway to Thessaloniki, open 09:00 - 17:00, Monday to Friday).

Kleidi Toll Station (carriageway to Athens, open 09:00 - 17:00, Monday to Friday).

2nd option - Call Customer Service on Tel: 2410741440 to place your order. We will send you youreway transponder free of charge to your preferred address.

3rd option - Fill in the online form and we will sendyou the eway transponder free of charge to your preferred address

Can I use the same eway transponder on two different vehicles?

In order to avoid possible malfunction of the electronic toll lane and to ensure your safety during transactions, it is prohibited for a transponder to be transferred to a vehicle other than the one it has been programmed for

This is why we provide to you free of charge as many eway transponders as your cars!

The transponder is placed on the inside of the windscreen behind the rear view mirror of the vehicle.

Step 1ο : Using the special piece of cloth that comes with the ewaytransponder, clean the surface where you will place it.

Step 2ο : Attach the transponder to its base

Step 3ο : Remove the cover of the adhesive surface at the base of the eway transponder.

Step 4ο : Stick the transponder on the surface you have previously cleaned and press firmly for 30 seconds.

Note: If there are metal parts on the inside of your windscreen, there is a special space to place the transponder. Please refer to your vehicle's user manual.

ATTENTIONIn order to avoid malfunction of the electronic lane and to ensure safety during your transactions, it is forbidden to transfer the transponder and use it at another car than the one it has been programmed for.

Vehicle with 2 or 3 axles and height >2,20 m. (Category 3) and vehicles with 4 or more axles and height >2,20 m. (Category 4)

You can place the transponder easily and quickly in the middle of the lower part of the inside of the windscreen.

Step 1ο : Using the special piece of cloth that comes with the eway transponder, clean the surface where you will place it.

Step 2ο : Attach the transponder to its base

Step 3ο : Remove the cover of the adhesive surface at the base of the eway transponder.

Step 4ο : Stick the transponder on the surface you have previously cleaned and press firmly for 30 seconds.

ATTENTIONIn order to avoid malfunction of the electronic lane and to ensure safety during your transactions, it is forbidden to transfer the transponder and use it at another car than the one it has been programmed for.

1st option - Call eway Customer Service at Tel: +30 2410 741 440 which is available all week (Monday to Sunday) from 7:00 to 22:00.

2nd option - Visiting the Customer Service Points (CSP) operating at

Pelasgia Toll Station (carriageway to Athens, open 09:00 - 17:00, Monday to Friday).

Machrychori Toll Station (carriageway to Thessaloniki, open 09:00 - 17:00, Monday to Friday).

Kleidi Toll Station (carriageway to Athens, open 09:00 - 17:00, Monday to Friday).

3rd option - By sending a fax to Customer Service at +30 2410 741 436

4th option - By sending an email to customercare@aegeanmotorway.grPlease note: When you contact us in any of the ways above to tell us that you have lost your transponder, please be sure to mention:

Your name and surname

Your subscriber's number or your Tax Identification Number

A contact phone number

I haven't used my eway transponder for quite some time. Can I still use it?

You can certainly use youreway transponder, even if a long time has passed since the last time it was use provided that:

you have enough credit in your account to avoid falling under the "Low" limit of your program, i.e. enough credit for the transaction to go through

your transponder is installed according to the relevant instructions

Do transponders give off radiation? Are they any dangerous for my health?

The electronic toll collection system of Aegean Motorway and theeway service use transponders of the latest technology made in Austria which operate according to the strictest specifications of the European Union (CE) and the Federal Communications Commission (FCC) regarding public protection from electromagnetic fields.

The transponder is passive at all times (does not emit any radiation) apart from the moment when the vehicle enters the electronic lane. At that time, it is activated by the antenna that is installed above the lane and for a few seconds, it emits towards this (and not towards the passengers of the car) a small amount of radiation.

For the time that the transaction lasts, the antenna of the electronic toll lane emits the same amount of radiation as a mobile phone being in use for a few seconds at a distance of 5.5 meters from us.

It is evident therefore that there is no reason to worry for using a transponder.

eway Subscription Account

How many vehicles can I include in my eway account?

You can include as many vehicles as you like in your eway account!There is no restriction regarding the number - we will create an account for you based on your needs which will include all your vehicles and provide you with separate transponders for each one of them.

A monthly invoice is issued to all companies and Professionals detailing all transactions as well as all the amounts debited and credited to your account separately for each vehicle of your eway account.

What documentation do I need to open an account and get an eway transponder?

Depending on whether you are an Individual, a Company or Professional, you must submit or present the following documentation to open your account.

I want to terminate my subscription/ close down my account. What should I do?

ewayhas been created to make your transactions at the toll stations of Aegean Motorway as easy and convenient as possible. If however you encounter any difficulties or have any complaints regarding its use, please contact Customer Service so that we may assist you and/ or resolve the problem.Should you still wish to deactivate your eway account, please :

Customer Service shall action your request immediately and will also ensure that any funds remaining in your account are refunded to you.

Note: For subscription accounts with more than 300€, please notify Customer Service at least 1 day before you visit them to close down your account.

What do I keep and what do I give back to the courier when opening an eway account?

If you apply by phone or online, we will send you the transponders and the agreement free of charge, by courier to your preferred address.

Depending on whether you are an Individual, a Company or Professionals, you must give or present the following documentation to the courier:

Individual

When you receive the Agreement and the transponder(s) by courier, please keep in mind the following:

You keep:

You give to the courier:

One (1) copy of the Contract

One (1) copy of the Contract (signed).

The transponder(s)

The authorization (if you sign on behalf of the applicant in whose name the ewayaccount has been opened) which is signed and includes an affirmation of the authenticity of the signature at a Citizen's Advice Bureau.

Companies

When you receive the Agreement and the transponder(s) by courier, please keep in mind the following :

The legal representative must sign and stamp the two (2) copies of the Agreement, and

You keep:

You give to the courier:

One (1) copy of the Contract

One (1) copy of the Contract (signed and stamped).

The transponder(s)

The authorization (if you are a third party signing on behalf of the company's legal representative) signed - authenticity of the signature affirmed at a Citizen's Advice Bureau or a Police Department.

Professionals

When you receive the Agreement and the transponder(s) by courier, please keep in mind the following:

The applicant who made the order must sign and stamp the two (2) copies of the Agreement, and

You keep:

You give to the courier:

One (1) copy of the Contract

One (1) copy of the Contract (signed and sealed).

The transponder(s)

The authorization (where signed by a third party other than the applicant) signed - authenticity of the signature affirmed at a Citizen's Advice Bureau or a Police Department.

Updates on Account Balance/Issuance of Invoices

How do I get information on the balance of my account?

You may get up to date information on your eway account balance in any of the following ways:

a) Online, via the My easy way application

b) By calling Customer Service at : +30 2410 741440

The Customer Service team can give you information on your eway account balance. Please have your Tax Identification Code or your subscriber code available.

The Customer Service Line is at your disposal every day (Monday to Sunday) from 07:00 am to 10:00 pm.

c) In person, by visiting the Customer Service Points (CSP)

At the Customer Service Points, you may get up to date information on your account balance as well as other useful information regarding your account (payments, charges, number of transactions, etc).

Please note that for safety reasons, and also, in compliance with the provisions of L. 2472/1997 of the Hellenic Data Protection Authority, information on your eway account is provided ONLY to the account holder and the company representative (for companies)

What information will you send me for my account and transactions?

Individuals

Individuals that have an eway account are sent once a year, free of charge an Annual Expenses Statement to include in their tax return form.

Companies & Professionals

Companies and Professionals are sent free of chargemonthly statements which:

can be included in company expenses,

list all vehicle transactions (per transponder), stating the exact time and day of the transactionas well as the toll station where the transaction occurred.

Could I have an invoice issued for every transaction?

Invoices can be issued only for companies and professionals so that they can comply with specific tax requirements applicable to their professional capacity. These eway subscribers are sent a monthly statement (invoice) listing in detail the transactions, charges and credits to their account, separately for each transponder.

Please note that the detailed invoices issued and sent every month (according to the provisions of the applicable tax legislation) to the above individuals concern the previous month's transactions and include transactions made within that month.

Individuals that have anewayaccount are sent once a year, free of charge an Annual Expenses Statement to include in their tax return form.

Adding Credit to your Account

Where and how can I add credit to my eway account?

You can add credit to youreway account in any one of the following ways:

At the Toll Stations of Aegean Motorway (for amounts of up to 500 €).

At the Customer Service Points of Aegean Motorway (for a maximum of 500 €).

Via the Web Banking system of cooperating banks that have activated this service (note: select "Payment of bill" at the relevant field, then "Aegean Motorway" from the menu, type in the Bank Payment Code corresponding to your account, and then follow the instructions).

Via the Phone Banking service of the cooperating banks that have activated the service (note: please follow the same steps as for web banking).

Over the counter at all the branches of Piraeus Bank Group.

For a list of all banks - members of the DIAS interbanking electronic system, please click here.

For faster service, every time credit is added via the banking system, the Procedure for Banking Payments is followed (please click here for more information).

Please note that following activation, you must pay a minimum of 10€ into your eway account.

Going Through Toll Stations

At which toll stations can I use my eway transponder?

You can use your eway transponder at the toll stations of most Greek motorways of the Southern, Central and Northern Greece.With the new Toll Interoperability service, eway subscribers can go through toll stations of Aegean Motorway, Attiki Odos, Olympia Odos and MOREAS Motorway and Rion - Antirrion Bridge.

Electronic toll lanes of participating motorway sections are clearly indicated by signs informing drivers that they are excusive to electronic payment of tolls.

You may also use manual lanes (at all toll stations of the abovementioned participating motorways) - in this case however, you must give your transponder to the collector in order for your payment to be processed.

ATTENTION: if your vehicle carries variable load (car roof racks or trailers), the electronic lane will place your vehicle in a higher category and charge accordingly. We suggest that you use manual lanes so that you are charged based on the actual category of your vehicle

What should I do to go through electronic toll lanes properly and safely?

When entering an electronic toll lane, please ensure that:

The vehicle ahead has completed the transaction and that the barrier has been closed.

You keep a minimum safety distance of 10 meters between your vehicle and other vehicles.

You do not enter the electronic toll lane at a speed of over 20 Km/hour. Please note that you must always be ready to a stop your vehicle before the barrier, if necessary.

Theeway transponder on your vehicle is permanently placed at the right position

What do the messages "Good", "Low", "Bad" and "Όχι/No OBU" showing on the display of the electronic toll lanes?

The messages showing on the displays of the electronic toll lanes provide up-to-date information on the balance of your account..

"Low"Transaction allowed. However, you have insufficient funds in your account for future transactions. Please add credit to your account as soon as possible.

"Bad"You have insufficient funds in your account and this transaction not allowed. Please use the intercom for assistance. Please add credit to your account the soonest possible.

"No OBU"Your transponder has not been recognised by the Electronic Tolling System or your transponder has been terminated due to incorrect use. Please use the intercom for assistance and contact Customer Service as soon as possible for further instructions.

More specifically

LOW

SUBSCRIPTION PROGRAMS

LOW

Basic (1.0, 1.1, 1.2) Bicycles, tricycles

8,40 €

Basic (2.0, 2.1, 2.2) Basic (2.0, 2.1, 2.2) Lightweight vehicles with or without a trailer and a height of 2,20m

12,40 €

Basic (3.0, 3.1, 3.2) Vehicles with or without trailers, with two or three axles and height over 2.20 m.

30,40 €

Basic (4.0, 4.1, 4.2) Vehicles with or without trailers, with four or more axles and height over 2.20 m.

TheewayLOCAL discount packages have been created to facilitate car and bike drivers who use the Motorway on a daily basis. Are a new series of packages, applicable to electronic transactions at Aegean Motorway offering discounts of up to 80% on your monthly transactions at a toll station of your choice.

The ewayLOCAL packages are addressed to drivers of category 2 passenger cars (Light vehicles/ Vehicles with or without trailer and of height of up to 2.20m) and drivers of category 1 bikes (bicycles, tricycles) and concern solely and exclusively the transactions made by transponder or smart card

eway LOCAL

MonthlyTransactions

Discount percentageper Transaction

1st - 5th

0%

6th - 10th

10%

11th - 20th

30%

21st - 30th

70%

31st - 60th

80%

With ewayLOCAL, you have the opportunity to lower the cost of your transactions at a Toll Station of your choice by up to 80% with gradual discounts for your monthly transactions, as shown in the table above.

In practice, this means that using one of the ewayLOCAL packages, for the Toll Station of your choice; you enjoy gradual discounts for a total of up to 60 transactions, within the same month, at the same Toll Station. Discounts of the specific package do not apply to other Toll Stations.

Drivers of category 2 passenger cars (Light vehicles/ Vehicles with or without trailer and of height of up to 2.20m) and drivers of category 1 bikes (bicycles, tricycles) who are already eway subscribers and wish to change their program to any of the ewayLOCAL discount packages are kindly requested to contact ewayCustomer Services on tel: 2410 741440 or visit any of the Customer Service Points (at Pelasgia, Moschochori, Makrychori, Pyrgetos, Leptokarya and Kleidi Toll Station).

Toll Plazas

Pelasgia

Moschochori

Makrychori Complex

Pyrgetos

Leptokarya Complex

Kleidi

Separate ewayLOCAL packages have been created for each one of the Aegean Motorway's Toll Stations, as shown in the above table. You can therefore choose the ewayLOCALpackage depending on the toll station you most frequently use and take advantage of the discounts offered.

General Questions

What do I gain from using the eway transponder?

Ease and Comfort

You can travel easily and comfortably,as you can now use eway in Northern, Central and Southern Greece at the electronic toll lanes of Aegean Motorway, Attiki Odos, Olympia Odos, MOREAS motorway, and on the Rion-Antirion Bridge.

Practical and Safe

No need to look for coins whilst driving. This way, customers are not distracted and stay focused on the road, driving more safely through Toll Stations.

Faster transactions

Reduced time. The average time required by vehicles to drive through the electronic lanes is significantly less than the time required to drive through collector lanes.

Easier checking of expenses

Customers receive an itemized statement for all transactions, rather than multiple receipts that tear, crease or may get lost along the way.

Issuance of Invoice

A monthly itemized statement is issued which:

can be included in company expenses

Lists in detail all transactions per vehicle (and transponder), stating the exact time and day of the transaction as well as the respective toll station.

Fuel savings and reduced gas emissions

Research has shown that when used, Electronic Toll Collection Systems such as ewayreduce fuel consumption and harmful gas emissions at toll stations.

Better itinerary management

Better management of itineraries (i.e. departure time, time of going through toll stations, delivery time etc.).

Easy payments into your eway accounts

It is easy to make a payment into your account by any of the following ways:

At manual lanes (for payments of up to 500€)

At ewayCustomer Service Points (CSP) (for payments of up to 1,500€)

Via e-banking

For more information on over the counter payments and for the payment code, please contact Customer Service on Tel: 2410 741440.

Note: With Interoperability, you can use the electronic lanes at the cooperating road networks but not to add credit to your account (for example, you cannot use the Customer Service Points of cooperating motorways to add credit to your eway account).

What is the toll fees price list at Aegean Motorway?

The price list for toll charges at toll stations managed and operated by Aegean Motorway is as follows:

How are vehicles classified on Aegean Motorway?

Vehicle categories on Aegean Motorway are as follows:

Vehicle Categories for the Payment of Toll

Category

Name

Description

1

Bicycles, tricycles

2

Light vehicles

Vehicles with or without a trailer and height up to 2.20 m.

3

Trucks, buses and other vehicles with less than four (4) axles

Vehicles with or without trailers, with two or three axles and height over 2.20 m.

4

Trucks and other vehicles with four (4) or more axles

Vehicles with or without trailers, with four or more axles and height over 2.20 m.

ATTENTION: if your vehicle carries variable load (car roof racks or trailers) the electronic lane will place your vehicle in a higher category and charge accordingly. We suggest that you use manual lanes so that you are charged based on the actual category of your vehicle.

Where can I find the Customer Service Points (CSP)?

Customer Service Points operate at

Pelasgia Toll Station (carriageway to Athens, open 09:00 - 17:00, Monday to Friday).

Makrychori Toll Station (carriageway to Thessaloniki, open 09:00 - 17:00, Monday to Friday).

Kleidi Toll Station (carriageway to Athens, open 09:00 - 17:00, Monday to Friday).