“There’s nothing worse than a noisy air conditioner in a hotel room”

Thomas Borst about the difference between a guest and a satisfied guest.

March 2013

Dear readers, for decades, weary travellers have too often been kept awake by noisy climate control systems in hotels. I can vouch for this personally, being all too familiar with the sleep-stealing hum and buzz of such systems. The hotter the country and greater the need for sleep, the louder it seems. But now that is over. At least, in hotels that use low-noise fan coil solutions with GreenTech EC technology. As you can read in this article, these solutions not only save the environment and the hotel operator’s energy budget, but also spare the nerves of the hotel guests. Which ultimately can make the difference between a guest and a satisfied guest.

The highest customer satisfaction is also essential for ebm-papst. Therefore, it can make sense to look beyond our own fans, as it were, and work together with highly competent fellow travellers to search for comprehensive solutions. We do this in hotel climate control, where we contribute as a partner of architects and manufacturers to the satisfaction of operators and guests. But also in systematic integration of software and hardware in heating technology and in the area of complex control systems, we place value on strong partnerships. Additional solutions from a wide variety of areas can be found in this issue. I wish you a stimulating read.