Getting Advice

How to get advice

We provide assistance in a number of ways. A drop in service exists at outreach
sites and telephone support is also provided at our main office which also provides a drop in service and appointments.

Reception

Leaflets and other information is available from the Reception desk in our main office. We can also
signpost you to other organisations that may be able to help.

Gateway interviews

Gateway interviews are provided by either telephone contact or by a face-to-face meeting with one of our advisers at either the main office or one of our
outreach sites.

Telephone

We provide a telephone service where our advisers will provide initial assistance and if necessary make an appointment for you to come to the local office or visit an outreach session for a follow-up interview.

Gateway

Gateway interviews are provided as part of the drop-in service and you will be able to discuss your issue with one of our advisers. If necessary, an advice
appointment may be made where your problem can be explored in further detail.

Appointments

Where an adviser deems it necessary an appointment may be made to discuss your issue in further detail and we are also able to offer specialist help in
debt or refer to other appropriate organisations.

Outreach

We offer outreach services in both Orpington and Beckenham & Penge.

TELEPHONE

CHANGE TO TELEPHONE SERVICE For TELEPHONE ADVICE call us on
0300 3309 039
Monday-Friday 9am-5pm.

VACANCIES

We are currently recruiting for a full-time Welfare Benefits Caseworker & a Telephone Assessor (p/t)

Please click here for more information about our paid and voluntary vacancies.