U1910 - Outgoing calls through PRA trunk fail with busy tone

Publication Date: 2014-07-29Views: 104Downloads: 0

Issue Description

U1910 - Outgoing calls through PRA trunk fail with busy tone

Alarm Information

None

Handling Process

1. Are you able to make internal call ?Yes
2. Are you able to make incoming calls ?Yes
3. Are you able to make outgoing calls ?No
4. What is the error message or voice prompt ?The customer is getting fast busy tone.
5. How many PRA channels did you purchase from the carrier ?10 channels
6. Enter commands:
show prefix
show predeal
show office
show tkcFrom the output of the commands, the customer had 32 PRA channels configured for the outgoing office route.

Solution: Configure only 10 channels for the outgoing office route. Configure the rest of the channels to an office route which is not configured for any protocol (for example office number 254).

1. Are you able to make internal calls ?
2. Are you able to make incoming calls ?
3. Are you able to make outgoing calls ?
4. What is the error message or voice prompt ?
5. How many PRA channels did you purchase from the carrier ?
6. Enter commands:
show prefix
show predeal
show office
show tkc

Suggestions

Confirm with the provider all the required information and conditions.