Customer ServicePayment: I accept payment by Paypal and Money OrderShipping: Items that are ready to ship usually ship within two business days; made to order items usually ship in a week or less.Items are shipped via The United States Postal Services (USPS)Items shipped outside of the US/ Canada, is shipped via the international flat rate Refunds and Exchanges:In the event that you are not satisfied with your order feel free to request a refund. Refunds must be requested within 7 days of receiving your order. Orders must be returned as received in the original jewelry baggy. I will not refund items that have been damaged by the customer.Additional Policies:Nanichi believes in having happy customers, in the event that you would like a customized piece, feel free to contact us via website or email and we’ll be sure to answer your e-mail within 10 hours.