How do I void a transaction?

A void cancels an unsettled transaction. You can void only transactions that are part of an open batch. When you close the current batch, any voided transactions are not transferred to your account from the customer’s account.

Note: If you do not have an option to void a sale on the Payments Portal, the sale is part of a closed batch and you must perform a refund.

You can void a transaction immediately after running the sale on the Virtual Terminal, or by using the History page.