Sophos Endpoint anti-virus software has been centrally licensed by the University of Washington for use by current UW students, faculty and staff on University-owned computers as well as on their personal computers. PCs, servers, and workstations, either on campus or at home, are included. The goal is to help protect your work and home computers from viruses and other malware.

Once you have separated from the UW, you must remove the software from your machines.

Service Options:

Sophos Endpoint anti-virus software is available for Windows, Mac, and UNIX/Linux.

Sophos Enterprise Console is available for UW Computing Support Staff.

You will be asked to agree to the license conditions, then be taken to the Sophos download page where you select the appropriate version (student or staff/faculty) and platform (Windows, Mac, Linux). Follow the detailed installation instructions. You will be asked to provide your UW NetID and password in order to download the software.

UW Computing Support Staff
UW departments have access to the Sophos Enterprise Console to deploy, monitor and manage Sophos installations within their unit and receive higher-level support directly from Sophos. Detailed information is available at https://depts.washington.edu/sophosav/hlsupport/

Availability:

Sophos Endpoint anti-virus software is available for download from the Web at any time.

A UW-branded cloud service provided by Google that includes email, calendaring, and other collaboration tools

Service Description:

This service is readily available for current students, faculty, staff, and alumni, as well as former students. Staff and faculty interested in this minimally UW-supported service should check with their departments first. Owners of Shared UW NetIDs (for example, departmental, course, or student activity organizations) may also set up a UW Google Apps account.

UW Google Apps offers the following through the Google Apps for Education program:

UW Google Email: Ad-free email with 30 GB of storage, and continued use of your @u.washington.edu or @uw.edu email address

Several additional applications are available through UW Google Apps. These applications are not included in the core services of Google Apps for Education and require a separate End User License Agreement (EULA). UW Google Apps currently offers these additional applications:

A UW-branded cloud service which provides access to many of Microsoft's online tools through a Microsoft Account.

Service Description:

This service is readily available for current students, faculty, staff, and alumni, as well as former students. Staff and faculty interested in this minimally UW-supported service should check with their departments first. Owners of Shared UW NetIDs (for example, departmental, course, or student activity organizations) may also set up a UW Windows Live account.

UW Windows Live offers the following services through the provided Microsoft Account:

IT Academy: Learn about Microsoft's products through this excellent e-learning tool

Rates for this service are for FY15

UW Information Technology provides a data backup service for network-connected workstations and servers. It is appropriate for cases in which the user requires incremental backups of daily changes to protect against the loss or corruption of individual files. It may also serve as one component in a data disaster recovery plan. Other use cases are supported as described below in the Additional Information section of this page.

Among the features of the service:

Microsoft Windows, Apple OS X, Linux and UNIX clients are available

Customers install and configure client-side software

Customers configure directories to backup

Customers perform file restores at will

Backups performed daily

Daily email notification of any failures or other errors

Most recent version of all files stored indefinitely until file is deleted from the host drive

Up to 6 previous versions are retained for 45 days

Deleted files are preserved for 60 days

Two copies of all files are preserved, each in a separate data center, each in a different seismic zone

Encrypted backups are a user-defined option

Service Options:

Up to 10TB of data and/or up to 10 million files may be backed up per customer. Larger amounts are possible with an engineering discussion.

Data encryption is available as a user-defined option and its use is encouraged for customers with sensitive data.

The system is designed to be available 24x7x365 with minimal downtime. New allocations of less than 10TB are usually available immediately; larger purchases typically require several weeks lead time.

Maintenance windows are scheduled from 12:00pm to 5:00pm on the 3rd Thursday of every month. Quarterly maintenance windows will last from 9:00 a.m. to 9:00 a.m. the following morning. The backup service may be unavailable during these windows.

Planned maintenance that may result in downtime will be announced 24 hours in advance.

Price:

Rates effective July 1, 2014 for FY2015

$0.06/GB/month.

Billing for the Data Backup service is calculated using the average daily data quantity, per GB, stored on tape during the month. This includes the active (current) versions of all files included in backup, plus up to 6 inactive (previous) versions. The redundant offsite copy of your data is free of charge.

Your monthly billing amount is determined by recording your total GB stored once each day. On the 1st of the month, we average those values from the preceding month, and multiply the rate ($0.06) by that average.

UW-IT Backup Service support typically responds to problem reports in one to four hours during business hours; critical problem response can be escalated via help@uw.edu, (206) 221-5000. Planned maintenance windows are published (8 hours during business hours on the 3rd Thursday of every month) and planned downtime is announced 24 hours in advance.

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<p><strong>The Dept of BioChem </strong>(HHMI) is at least one external to UW Technology customer subscribed to the Online Tape Library/Tape Storage Service.&nbsp;Charges for this customer were negotiated in 2002 in an MOU (PCA # 001421) located on the B&amp;F Service Agreement Wiki.&nbsp;</p>
Links to Phase 1 Data Backup, Archival, and Tape Storage Service Descriptions:</div>
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<a href="https://wiki.cac.washington.edu/display/Svccat/IBM+Tivoli+Storage+Manager+(TSM"><u>https://wiki.cac.washington.edu/display/Svccat/IBM+Tivoli+Storage+Manager+(TSM</u></a>)</div>
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<a href="https://wiki.cac.washington.edu/display/Svccat/Data+Backup+Support"><u>https://wiki.cac.washington.edu/display/Svccat/Data+Backup+Support</u></a></div>
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<a href="https://wiki.cac.washington.edu/display/Svccat/High+Performance+Storage+System+(HPSS"><u>https://wiki.cac.washington.edu/display/Svccat/High+Performance+Storage+System+(HPSS</u></a>)</div>
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<a href="https://wiki.cac.washington.edu/display/Svccat/Tape+Storage+Service+Support"><u>https://wiki.cac.washington.edu/display/Svccat/Tape+Storage+Service+Support</u></a></div>
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<a href="https://wiki.cac.washington.edu/display/Svccat/Tape+Storage+Service"><u>https://wiki.cac.washington.edu/display/Svccat/Tape+Storage+Service</u></a></div>
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<a href="https://wiki.cac.washington.edu/display/~llfinch/Data+Backup+Process"><u>https://wiki.cac.washington.edu/display/~llfinch/Data+Backup+Process</u></a></div>
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<strong>KARC: </strong>(5/09:KARC is currently used for a couple of customers, but is being phased out.) This service currently uses the High Performance Storage System (HPSS), but may use Tivoli Storage Manager (TSM)&nbsp;in the future. There is a $50 monthly charge for this service. KARC was used for Unix systems where no encryption was needed.</div>
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2/16/12:&nbsp; Fixed Email Help Form link</div>
</div>
<p><br />
4/26/13:&nbsp; Added TSM customer letter and FAQ with information about service changes coming July 1, 2013.</p>
<p>6/21/13:&nbsp; Prepped price changes.</p>
<p>6/27:&nbsp; added URL for online UI to request service</p>
<p>07/14/14: Updated announcement that rates were for FY15 - MM</p>

UW Shared Web Hosting services are available from any Internet connections. Services are set up with a cluster server environment so that small system failures will not cause a service outage. The service is not designed for quick recovery from a major disaster. Occasional downtime is scheduled for periodic upgrade of servers.

Historically our service availability has been 99.9%. However, since the Web Publishing environment is shared, excessive use of the services by one or more users may degrade performance for others.

Price:

The basic service is included in the Technology Recharge Fee for faculty and staff and is funded by the Student Technology Fee for students.

A basic disk storage allocation of 1 GB is included for faculty, staff, and shared accounts. Students are provided 300 MB of storage.

Additional data storage for faculty and staff and shared accounts is available for a fee. To increase your storage limit, go to the Manage Your NetID Resources page at https://uwnetid.washington.edu/manage/?disk, where you can enter a budget number and set the amount. The rate is $.35 per GB per month.

UW Shared Web Hosting services are designed for continuous access with the exception of scheduled down times, hardware failure, and natural disasters. UW Information Technology responds to queries within 2 business days. Support is limited to ensuring that centrally installed functions and software are operating. Data for storage for students is fixed at 300 MB.

UW-IT provides documentation to help customers use the UW Shared Web Hosting services. Customers provide their own ready-to-publish pages, install them on the servers, and install and operate any custom Web sites. UW-IT customer support is limited to assisting with server operational problems and clarifying documentation. Consulting may be available for a fee.

This service provides a clustered Apache server environment. For security, performance, and reliability, this server environment is set up to handle only http requests. Systems are monitored 24 hours a day, 7 days a week for disruptions. On-call staff are available for outage resolutions. Both development and production environments are available and supported.

Rates for this service are for FY15

UW Information Technology provides disk storage via its iSCSI Storage Area Network in limited locations. Data replication solutions may also be available via a Fibre Channel Storage Area Network. Data storage solutions for departmental applications or systems are not included in the Technology Recharge Fee.

Included in the Technology Recharge Fee are data storage solutions for centrally managed UW applications and systems.

Service Options:

Disk storage solutions via an iSCSI Storage Area Network

Custom-engineered data replication solutions via a Fibre Channel Storage Area Network may also be available.

PGI provides large audio on-demand conferences, international conferences, and special events. Conferencing options are outlined here.

Arkadin is an alternative conferencing service with similar service to PGI.

Video conferencing with audio participants – Video can be added to any meeting using Adobe Connect, Microsoft Lync, or through our membership with the K-20 Education network.

Adobe Connect – Adobe Connect is a Flash-based virtual meeting room that allows you to connect with other PC users to share audio, video, applications, and chat. More information about Adobe connect can be found here.

Microsoft Lync - UW Lync is the University of Washington subscription to Lync Online, a Microsoft O365 service. Audio/video participation is limited to only Lync users. More information about Microsoft Lync can be found here.

K-20 – K-20 is a state run organization that offers video bridging services to its members. Participants can join using desktop computers or room-based conference units like Polycom or Lifesize. More information about the K20 video services can be found here.

Content Sharing – Content sharing can be accomplished through any of the three videoconferencing service options above. For more information about each, follow the links above.

<p>Updated on 4/30/13 to reflect minor changes due to conferencing system upgrade.<br />
<br />
Reviewed on 2-22-12 minor changes made. Additional changes expected when the rates are updated in June 2012.<br />
<br />
Please note that the phone tree for 1-5000 was updated to include Learning and Scholarly Technologies. Also they have a link on the conferencing page for information regarding rentable conference rooms.</p>
<p>9/6/13:&nbsp; Updated Service Rep to Stephen Scheier.</p>
<p>12/14/13: Added new service option: Arkadin Anytime Conferences</p>
<p>12/14/13: Fixed a couple typos existing in text entered into SharePoint by service manager</p>
<p>12/30/13: Created in-table link to PDF attachment for Arkadin Anytime Conferences international pricing sheet</p>
<p>01/21/14: Fixed link for PGI in response to customer comment in catalog</p>
<p>10/10/2014 - Update per Steve Mack - LH</p>

Manage groups, authorizations, and access to resources and applications

Service Description:

Access management allows you to manage, control, and audit access to online data, resources, and applications. It involves managing privileges, group memberships, and service subscriptions. Access management allows you to manage risk and to comply with governing policies. In some cases you can also delegate management authority to others.

ASTRA - Provides enterprise authority management and privilege management services; UW 'delegators' and 'authorizers' use the ASTRA Web site to manage the authority and assign authorizations; consuming applications use the ASTRA Web service to obtain the authorizations assigned to a specific user (UW NetID) or application.

UW Groups service - Provides enterprise group management for access control, collaboration, and messaging; it supports groups usage throughout the UW by making it easier to identify, define, and reuse groups in many systems and applications; group memberships comprise UW NetIDs, federated IDs, DNS names, as well as other UW Group IDs.