Equipment

Frosty Boy partners with a number of leading Food Equipment manufactures, who offer a range of soft serve & frozen yoghurt machines and accessories. Our equipment partners offer full support to our customers in sourcing the best machine and accessories for their business requirements.

Mixing products

Buckets: 15L buckets are available. Includes measurement scale on the side to make the mixing step even easier.

Whisks: stainless steel whisks.

Cleaning products

FrostyClean Sanitiser: FrostyClean Sanitiser is a food-grade, concentrated and powerful cleanser, bleach and disinfectant - all combined in one product. FrostyClean sanitiser leaves no residual odour.

Frosty-Lube: Frosty-Lube is a food-grade lubricant to be used as per the machine manufacturer’s recommendations.

Our products are exported to around 35 countries in the world. We have an extensive network of distributors. However, we directly assist entrepreneurs and chains to provide them with the right advice on their requirements.

To ensure you get the best possible service from us, please contact us and we will direct your enquiry to the best channel.

FAQ´s

In order to provide local support and delivery, Frosty Boy caters to businesses through its distribution networks in both, Australia and worldwide. However, we directly assist entrepreneurs and chains to provide them with the right advice on their requirements. To ensure you get the best possible service from us, please contact us and we will direct your enquiry to the best channel.

3.Check you have followed the mixing instructions for your product. Please refer to the product website / mixing instructions tab. Click here to select product.

4.If you have completed the previous three steps and still haven’t found the possible cause of your problem, please record the following details from your product package: date of manufacture, best-before date, lot/batch code, time and product code.

5.Contact your Frosty Boy distributor or Business Development Manager and provide them with those details and an explanation of why you think your product is subnormal.

Overrun, or Aeration, is the amount of air that is whipped into the freezing product. This is achieved by the folding action of the beaters inside the soft serve / frozen yoghurt machine.

The produced overrun is one of the main differences between gravity and pump machines. Pump machines will produce up to 50 or 60% overrun whereas with gravity machines the overrun will be between 30 and 40%. For more information on machines, visit our equipment website www.frostyboyequipment.com.au

Yes, you can. However, you need to check whether your local health code permits it. You also need to ensure Good Management Practices (GMP) are followed when handling re-runs.

To do so, you need to leave your machine ‘On’ and set the Dial Control onto ‘Stand By’. It is recommended draining the product and re-feeding it onto the machine before re-use. This is to avoid separation of the product.

You must not save any mix leftovers for longer than two days in conventional machines. For heat-treated machines follow your equipment manufacturer guidelines.

Check list when handling re-runs:

•Ensure your local health code allow you to do so

•Ensure Good Management Practices are followed

•Make sure to place machine on ‘Stand by’ overnight

•Designate a container and a whisk to be used exclusively for soft-serve mixing and storage

•All implements to be in contact with the mix need to be sanitised prior to use (e.g. container, whisk)

Our blends are easy to prepare and store as they only require water for reconstitution. Please refer to the original dosage tab in the page of the soft serve blend of your interest for blend-specific information. Click here to select a product.

Yes you can use it again, if your health
codes permit it. However it is very important to throw away any leftover mix
and start with a completely new mix at least once a week (for all
non-pasteurizing machines). This is to break up the bacteria cycle.

No. Some operators think by adding extra
water or milk to the soft serve mix will get a few more cones, however it can
actually break the machine. Adding extra water can cause the machine to freeze
up resulting in broken or bent beater assemblies, broken freezer door or
scarred freezing cylinders.

There could be many reasons behind your
soft serve not standing up. Your soft serve machine may be short of gas, in
this case you have to request a technician to check. If your machine uses
scraper blades in the beater, they may be blunt. The best way to prevent this
from happening is to ensure you replace plastic blades every 3 months and metal
blades every 6 months.

If it is not the machine scraper blades,
please contact your distributor for further assistance.

Please contact BEVWIZZ and ensure you say you are a Frosty Boy customer. If the machine is no longer under Frosty Boy warranty, any technical support will be in full responsibility of the machine’s owner, therefore they are free to organize any part to deliver services to their machine. We can only recommend BEVWIZZ.

Three-phase machines will always use less power and have less chance of electrical failure when compared with single phase machines. The end result being less expensive to operate than single phase in terms of power consumption, parts and service requirements.

Single-phase motors require extra electrical components, generally a start capacitor, a run capacitor and an electrical switching relay to assist in both starting the motor and running the motor. These additional components will eventually wear out causing motor start/run failure and can be even more troublesome when on a generator supply.

The rate of wear and tear leading to component failure is magnified by the number of starts and stops created each time product is drawn by a customer.

For instance, a given customer (a local yoghurt shop in Australia that has 6 x three-phase units) was showing average draw counts of 60 to 70 per 8 hours on one barrel. This means the compressor started and stopped the same number of times the handle was drawn. Multiply this by 7 days, and you have approximately 4,000 starts in one week. Multiplied by the number of trading days per year, this equals a tremendous amount of a motor workout.

The relay can fail causing a domino effect blowing the start and or run capacitor as well, leaving the machine unable to operate any further.

Three-phase motors do not use any starting electrics at all. No additional parts means less chance of breakdown and loss of customer sales as a result. This is the main reason why the largest chains in the world have always historically purchased Three-phase equipment wherever possible. Less chance of equipment breakdown combined with increased reliability translates into happy customers and good business!

Three–phase motors generally run cooler meaning they are more efficient. Three-phase motors draw less amperage or current, again supporting the fact that three-phase motors are more efficient than single phase motors. See the example below.

The produced overrun is one of the main differences between gravity and pump machines. Pump machines will produce up to 50 or 60% overrun whereas with gravity machines the overrun will be between 30 and 40%.

Consequently, a pump machine will give you a 30% more output capacity.

When looked after properly, our frozen yoghurt machines don’t require scheduled maintenance. However, there are a few steps you need to ensure that the machine is kept in good, working order and to extend the life of your equipment.

The cleaning and sanitising procedure that you need to perform in your machine will depend on your machine’s manufacturer and model. Always follow your local health code and the manufacturer’s recommendations.

You can find this information on the User’s Guide of your machine model or there might be a Cleaning Quick Reference Guide for your specific machine model.

If your machine is not working properly, don’t panic, we are here to help. Please follow these steps to get your machine working again:

1. Have your machine’s model and serial number handy.

2. To help you deal with some common issues, we’ve put together troubleshooting guides, training videos and Cleaning Quick Reference Guides. To access these documents, please visit www.frostyboyequiptment.com.au and select your machine’s model and then select ‘Resources’.

3. Make sure you are allowing enough clearance around your machine as per the User’s Guide. Air circulation is vital for the optimum performance of any machine.

4. If you haven’t found the solution to your operational problems in the resources above, contact our in-house technical support department*

*Charges may apply if your equipment is out of warranty or the problems were caused by failure to clean, lubricate, replace damaged or worn seals, use authorised technicians or allow enough clearance around the machine.