Error 0x803C010B while troubleshooting Printers on Windows PC

A few days back, one of the readers emailed me about a strange issue she faced while fixing issues with printers connected to a system. According to her, whenever she tried to run the inbuilt Troubleshooter for Printers, she was just unable to proceed due to error code 0x803C010B.

I was too unaware of such a kind of error, so I searched for it and found this thread at Microsoft Community, which had an answer about this. I suggested the same fix to my reader, and her problem got fixed. I observed that many users have come around this issue, yet there is no official support article to resolve this problem from Microsoft.

So if you’re too facing this issue, this post will show you how to fix it.

An Electrical Engineer by profession, Kapil is a Microsoft MVP and a Microsoft Content Creator. Please read the entire post & the comments first & create a system restore point before making any changes to your system.

First remove printer from your system
Restart your printer if its wireless
go to the wireless setup select your wireless router and input the wireless key
now go to the control pannel
click on add printer
select your printer from the list
follow on screen instructions
and wolaaaa its up and running
if you still have problems do not hesitate to contact me

I had the same problem but from experience with other network printers it was due to the router allocating a new IP address which conflicted to that which was stored in the port address for the printer.
We had our printer man round for our major network printer and to resolve we changed the IP address to static on the printer (in the admin settings) to the IP address as you will see in example 3 above. We have just had this problem again with a new printer, static IP address put in and printer now working. I am not technical but without previous printer man showing us what to do we would have had no idea how to sort this.

i’m having this issue with 2 printers, an HP and a Canon! Neither will print wireless! I have the Canon hardwired to our desktop which allows for emergency printing. I originally thought this was a windows 10 issue but our daughter cannot print from her MacBook either. I have un-installed both printers from every system in the house and re-installed. The printers both say they are connected but no computer can find them! Troubleshooting both printers results in the 0x803C010B error but when I try to configure the ports, neither one is “checked”. I’m ready to throw everything out the windows!!!!

Mohammed, you are fantastic! For some reason, my printer had reverted to my Guest network and Windows could not communicate with it on that network. Thank you Thank you Thankyou! You saved me after 3 hours of troubleshooting and disconnecting every device, restarting, reinstalling software, etc. Donna

Thank you!! I haven’t found the exact settings to keep it fixed, but it made me think to reset my computer connection and my printers connection, and it worked, so anyone else with this problem, that works as a quick fix until you can change the router settings.