Security at HANDS HQ

At HANDS HQ, we take your trust very seriously. We carry out a number of measures to protect your privacy and your data and are committed to transparency and industry best practices.

Infrastructure

Uptime

HANDS HQ is committed to delivering a high-availability platform. We have uptime of 99.6% or higher.

Hosting

HANDS HQ’s servers and databases are hosted in the cloud within the EU. Some data such as database backups and database snapshots are stored in US data centres. Our cloud partner’s products are certified under the EU-U.S. Privacy Shield framework.

Security

Encryption in transit

All browser connections and communication are encrypted and transmitted over TLS (formerly known as SSL). Our servers only support 128- or 256-bit cipher suites over TLS 1.1 or higher, protecting against unauthorised disclosure, modification, and replay attacks.

Encryption at rest

Our policy is to only select cloud partners that encrypt all physical media on which customer data resides, including database and backups. In the unlikely event of a physical breach of underlying infrastructure (i.e., if someone broke into the data centre and removed the disk drives), your data would be protected.