Shipping & Returns

Warranty And Return

Welcome to www.johnmig.co.uk. We pride ourselves in our product quality and strict quality control, but to provide you with maximum peace of mind, we offer a comprehensive 30 Days Return Warranty. Buy with confidence and Enjoy a great Shopping at www.johnmig.co.uk!

Satisfaction Guarantee *

From June 2016, www.johnmig.co.uk provides one temporary policy: If you are dissatisfied with the order, please contact us within 30 days of receiving the product. All clients will be offered unconditional resend or refund for orders under $50.

Here is our warranty process in 10 points:

1.You can return items within 30 days after delivery. We have a friendly customer service, we are always here to serve you. All you need to do is to contact us, and describe the problem or the return reason along with your order number and the related SKU number.

2.If your product arrives damaged or broken, please help us by sending clear photos with good lighting of the defect for each affected item, including the item's packaging and the delivery box.

3.If buyer has chosen the wrong size/color or does like the item (item is not faulty), we can allow return once we receive all information in point 1.The customer is responsible for all shipping charges incurred on returned/exchanged merchandise.

4.Despite our strict QC procedure in exceptional cases, things happen... If the item you have received is incorrect or if our size is wrong, please kindly follow the steps:

- Wrong items: please send us photos with good lighting of the item and packaging and labels of the product you have received.

-If you have purchased the wrong item or the incorrect, please inform us. We can allow to return the product back to us for a product value refund or exchange. Shipping costs to return the items are at customer’s expenses.

5.Please kindly always contact us to obtain the return address with your return reason (see Point 1). Please do not send back your item(s) until we reply back to you with the appropriate address – this is not the same one displayed on your parcel.

6.All items must be returned in their original condition and packaging, unworn, unwashed, with all tags clearly attached with any related accessories that were included. Product returns that are soiled, have been altered in any way or do not conform to the above and will not be accepted.

7.Please ship the parcel via registered airmail as per our RMA form instructions ONLY so that your item can reach us easily. DO NOT return the item with expedited shipping methods such DHL, UPS, or Fedex. If you do so, the item might be delayed in the Chinese Customs. Furthermore, customs fees will be imposed. Since import taxes are usually more expensive than the item itself, we won’t be able to receive the package.

8.Additional Policy and Warranty Notes:

- Products under the following categories are not covered by the warranty and cannot be returned or exchanged as long as www.johnmig.co.uk did not make any mistake: “Sale”, “ Swimwear”, “Lingerie”, “Earrings” and any discounted items.

- Any and all return shipping fees involved in the warranty are customer’s responsibility and cannot be reimbursed.

- If the item is not faulty and you just do not want it anymore, please inform us about it and we will allow a return. As long as the item is sent back unworn with all original tags, packaging, we will refund you or exchange it.

- www.johnmig.co.uk may split some orders at our discretion to ensure a faster delivery if some items come from a different warehouse.If an item is unfortunately missing in your order, please contact us, we will fix it for you. Please note this case is unlikely to happen.

- Please always submit a ticket at our Support Center before you return your item(s). We cannot accept any return without a corresponding ticket and an RMA form.

9.Please fill out any customs documents with the following description and declaration: "Product Return to seller - $0 value”.

10. If you wish to cancel an order before it has been shipped out, please kindly contact us as soon as possible.