Gorgias ‑ Live chat & Helpdesk

360 customer service & support

View customer service requests from email, live chat, social in one place. Import tickets from Zendesk and other customer support
CRM app

Integrated customer live chat

Embed a live chat integrated with Shopify and other customer support apps. Perform refunds and edits straight from your help desk live chat

Stats and live chat bot

Automate your customer support live chat and contact us page using stats, rules and templates. Contact us now to boost your customer service

About Gorgias ‑ Live chat & Helpdesk

The Best Customer Service and Live Chat Help desk For Shopify And Shopify Plus

Gorgias is a help desk (help center or customer support) for Ecommerce stores that allows your customer service team to manage all of your support, customer service in one place. Top Shopify stores use Gorgias to reduce ticket first response time and increase the efficiency of their customer support teams.

Using Gorgias gives your customer support team a true all-in-one help desk experience across email, live chat, phone, Facebook, Instagram, contact us page in one unified view to streamline your support tickets, saving you time and money.

As opposed to solutions like Zendesk or Freshdesk, Gorgias has an extremely powerful integration with Shopify and Shopify Plus, so that you can see order details for a customer, and refund, cancel, duplicate orders without leaving the help desk app.

Use other popular Shopify apps, like Smile, Aircall, Smooch, Recharge, Swell, Veeqo, Intercom or soon Ping directly through Gorgias. allowing you to cancel recurring subscriptions, modify loyalty points, and more functionality, all without leaving your help desk!

Use templates, automation, rules, and macros to cut support time. Your support team will be more productive and your customers will love you for it.

Provide Customer Service On Every CRM Channel

Manage conversations from email, live chat, phone, and social in one helpdesk

See the full customer live chat and message history across different channels in one view

Support for multiple stores

Cut Customer Support Time In Half

Respond instantly with live chat

See customer support details and orders right next to the ticket

Respond in one click using pre-made templates

Use Macros (variables like order status, shipping date, etc.) to pre-fill answers

Eliminate Ticket Backlog

Set up automated responses & bot to common tickets like “where’s my order?”

Create rules to manage your inbox, like tagging a ticket as urgent if it has the word ‘refund’

Increase Conversions And Revenue

Live Chat with customers currently on your store

See which pages they're on and their purchase history

Trigger Live chats and contact form on important pages, like the checkout and soon use Apple Pay

Most recent reviews

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Victory Garden

Rating

1 of 5 stars

Posted

June 5, 2020

Software only works when an order comes in through the 'online store.' It does NOT integrate with external sales channels. DO NOT ADD THIS APP IF YOU SELL ON AMAZON, WALMART, EBAY, or ANY other external sales channel. It will not work.

AVANI

Rating

5 of 5 stars

Posted

June 3, 2020

Gorgias is an absolutely brilliant app loaded with features and time saving functions. The support team is amazing and always helpful. They will help with just about anything. One of the best apps on shopify!