Utilities Client Global Insights

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Each year, CGI meets face-to-face with business and IT leaders to hear their perspectives on the trends affecting their organizations. In 2017, we conducted 116 in-person interviews with utilities clients to hear more about their top trends and priorities.

Top trends

According to client insights, utilities executives are accelerating digital initiatives to enable deep transformation and lead in operational excellence. At the same time, assuring regulatory compliance, protecting the enterprise, optimizing investments, and connecting devices and assets continue to be top of mind.

Looking ahead, executives cite changing business and operating models as the top emerging trend to watch, as utilities look to distributed energy resources (DERs) to transition to a smarter grid.

Investing for innovation

With utility executives recognizing the importance of data, analytics continues to grow as an IT priority year-on-year, rising from 37% in 2015. Across both business and IT executives, data and cybersecurity are rising in investment priority as well, in clear recognition of the importance of the digital customer experience.

The high level preparedness required to mitigate both internal and external threats requires a more holistic approach that ensures cultural and behavioral change, as well as improved control and monitoring of operations.

The premise that blockchain has the potential to redistribute markets and redefine the entire economy is one that is widely shared today. Take a look at our whitepaper to find out if blockchain technology in the utility industry is an opportunity or a threat.

See how CGI works with leading utilities to design one-stop-shop customer portals that bring together critical data in real-time to drive efficiencies and better connect utilities with their consumers.

The
high
level
preparedness
required
to
mitigate
both
internal
and
external
threats
requires
a
more
holistic
approach
that
ensures
cultural
and
behavioral
change,
as
well
as
improved
control
and
monitoring
...