Make sure that you’re using your Primary ID to activate the Xfinity TV app on your Xbox 360 console. If you can’t remember your Primary ID or if you continue to have issues after trying again, contact Xfinity by calling (877) 599-1846.

If you can’t remember your Comcast ID, go to the Sign in to Comcast page and follow the steps to recover your username or your password.

Note This applies to Xfinity app error codes 802 or 998.

Error code 4004

If you see error code 4004 - Xfinity when you’re trying to start the Xfinity app, it may mean that you are not using an Xfinity residential Internet service. Or, it may mean that you are not using your Comcast ID or full Comcast.net email address and password to sign in to the Xfinity service.

Error code 4004 - Xfinity is preceded by the following message:

The Xfinity license server is unavailable.

Error 4004 - Xfinity

To resolve this error, try the following solutions;

Make sure you use your Comcast ID or full Comcast.net email address and password to sign in to the Xfinity app.

Make sure that your Xbox and network setup meets the minimum requirements for Xfinity service. To find out more about these requirements, see the Xfinity Xbox 360 FAQ