@BasilDV thanks for your steps. Yes, I got the email saying they will process it and I will get it within 2~5 working days. However, 5 working days gone and still, I didn't get my refund $59.99. I just checked my TPG account details and there is no new payment notification or transaction. I hope TPG should keep some of their commitment. Waiting for my final payment.
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Hi I have not received any expected service from the beginning of my adsl activation date 5th of December (even no minimum service for a couple of days). After contacting several time with the technical staff and manager, they were failed to provide me the service and decided to refund me all the money that TPG charged me. However, yesterday, I saw TPG refunded me $239.93 which should tobe $299.92? Could you please explain to me where is my $59.99? After contacting several time and emails why you guys are doing this to me? Because of TPG, I cancelled my $200 connection with Optus, and I didn't ask for any refund for that loss from you! Please reply me as I don't want to waste my any more time with TPG. enough is enough! my payment details initial payment-$179.94 Jumping fee-$59.99 advance payment for January-$59.99 Total-$299.92
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