With RFID Self-Service Kiosks and a new data center as network infrastructure Libraries Northern Ireland streamlines its business continuity and customer service

"Over 2,000 devices were replaced in addition to the creation of two new data centres which ensure resilience and business continuity. Fujitsu worked with telephony and network partners to provide secure Wi-Fi access across the Libraries NI estate."

Desi Curry
Head of ICU and ICT Libraries NI

Libraries NI, Northern Ireland’s public library service, selected Fujitsu as its managed service provider to replace its entire IT assets, and freeing up internal resources.

Customer

Libraries NI was established in April 2009 and is the public library service for Northern Ireland. Library services are free for members and are delivered through a network of 96 branch libraries, two heritage libraries, 16 mobile libraries and 10 home call vehicles across Northern Ireland. The organisation’s aim is to connect people with information, ideas and experiences to foster lifelong learning and inspire curiosity.

Challenge

Libraries NI wanted to find one single managed service partner to upgrade its whole technology environment across all its 98 libraries in order to reduce costs, increase reliability and boost performance.

Solution

Fujitsu replaced all technology assets, including over 2,000 devices and printers as well as servers and storage. Each individual item in the Libraries NI inventory was also RFID tagged by Fujitsu and Libraries NI staff– over 2.5 million books, albums and DVDs.

Benefit

RFID self-service kiosks and Smart Gates reduce the administration of book loans (enabling front line staff to perform higher value tasks) and provide book security and visit count

Reduced administrative overheads through the consolidation and streamlining of the IT assets