@Ask_Spectrum Since we’ve chatted, and you offered to have someone come out only to realize you can’t schedule anyone because there is an outage in my area that probably has NOTHING TO DO WITH MY ISSUES, I’m watching all my stuff on Hulu or other streaming content. This is unacceptable.

@GetSpectrum I will probably call and cancel my service tomorrow snd switch to @verizonfios because 1) suddenly I am told I no longer have Epix or Cinemax 2) I need to wait 45 min speak Customer Service. This is a deal breaking combination!

@Ask_Spectrum Thx for the effort to fix the issue but the services on my account are still incorrect. Your DM advises you are unable to help w/acct serv so I’m letting you know for the 4x in 1 wk I’m on another 50min wait time. If only we had @verizonfios in our building.

.@getspectrum must be secretly working to support the #cordcutting movement. Their "latest" cable box is defective & they are concicously concealing that fact from customers. Buyer beware! #spectrumhell #cutthecord @Ask_Spectrum

@EVincentelli @Ask_Spectrum I’m up in Harlem, where our internet goes in and out all the time. We’ve had multiple technicians and no one has been able to fix it. We’ve given up and pray for Verizon daily.

.@GetSpectrum is a garbage company that basically serves as the greatest living argument for #cordcutting. Horrid disclosure of deficient prematurely released equipment, stingy policies, bots working Twitter and ZERO accountability. #spectrumhell @Ask_Spectrum

@Ask_Spectrum Dear People I received a Remote in the mail WHICH I NEVER ORDERED. I don’t why the agent sent it to me. I did call & scheduled an appointment but cancelled it the next day. TWC# 1000781360911112 Shipping date 2/2/2019. OLP Order #TWO0010832337. DON’T CHARGE ME.

Okay I hate to be overly inclusive but I just don’t see enough people replying to say:
1). Blindness is a spectrum. Not everyone who uses a cane to help guide them is fully blind and, even if they were;
2). Blind people can still use smart phones, and text, and use emoji

@Ask_Spectrum hi, I have been getting error IFE-1004 on the tv app for the last 2 days. Nothing is wrong with my internet and the app was fine until then. Have tried reinstalling, reboots etc and the app wont work on any iphone, ipad etc. Any help/info would be great.

@Ask_Spectrum Done that already. They are double charging us as I said - charging same company twice for service. So I will respond by changing my entire residential building (I’m on the Board) to a different provider unless there is a resolution to my business problem.

@TheAmberBowen Perhaps it isn’t always as binary as his ego vs your safety. You know there are varying levels of comfort in this industry based on a wide spectrum of experiences. Most of us arent client hoarders/saboteurs, but I don’t fault clients for trying to avoid issues. I genuinely get it

@Spectrum No one ever reaches out to my community. My son is a young adult. He made progress because of ABA. I never give up.
I believe Neurological Disorders can be cured. You ignore tweets & emails.
@TeNishaHart12

@Ask_Spectrum with all the frustrations & service issues with my old cable box & my new cable box. And my spectrum app - I should get a discount on my bill. Considering what I pay that the last 24 hrs have been ridiculous. Let’s hope you can convince me to stay a customer

@JeremyLittau If this is more than just about "saving" print+jobs,but also a cornerstone of democracy... Main point being that we must (across spectrum), make our $ stretch. So ie., my "subscription" dollar is paying for the internet. (And @NewYorker because I support Hilton Als.) (3)

Hey @GetSpectrum thought I’d be a new customer today, but tech is here and order is all wrong. Oh and thanks for telling me I have to pay an extra $5 for WiFi cause you don’t include that when your website says #internet. I’m cancelling my order and staying with @rcn

@Ask_Spectrum And I will so be happy to include this chain of tweets to your board. At least you admit that retaining customers is the last thing on the mind of #spectrum. You rely on the customer being too lazy to change to #FIOS or #Comcast or whatever else is available, or just #cutthecord

@Ask_Spectrum Again, there is no reason to remain loyal to #spectrum. A company that raises rates and cannot manage to provide the service it promises. This last notice of reducing the channels in the gold package is just another kick to subscribers. #TWC #spectrum #sameoldbadservice

@Ask_Spectrum Get someone at #Spectrum to defend not offering long-time customers the same rates as new ones while downgrading the service. In my case, the service is terrible. #spectrum is awful in every respect. @verizonfios

It’s been a full hour now since losing internet at work and I don’t know how I’m gonna get through my to-do list at this point 🙃🙃🙃 thanks @GetSpectrum for your support of small businesses! Wonder how many phonecalls I’ve missed 😑

Spectrum Issues Reports

@_jaylinaa @Nadika_Public @SYFY @IDWPublishing the third season of scream did not get canceled. it’s currently dealing with legal issues surrounding TWC since late 2017. the show is no longer on mtv due to viacom losing in bankruptcy court. the new company who owns TWC is working on a new agreement w netflix to stream it. :)

@GetSpectrum I was planning on streamimg with you. but your customer service is so bad i am going with @HuluLive. 6 days with internet issues in my entire neighborhood and you tell me its only me. NO its ALL OF US

@KatyRubypickle @BoldlyTweeting Ughhh whaaat. I've never heard that one personally but that's really bad. I have heard "mild hEDS." I'm like... okay, obviously the symptoms occur on a spectrum but don't downplay people's illnesses. hEDS is hEDS. And it can worsen at any time, too.

It’s bad when teenagers find themselves having paedophilic attractions to young kids, but almost every support group has been wiped out. There’s a few tiny groups across a wide spectrum of messaging apps now, but nothing like discord groups ever were or the support they offered.

We dropped the shitty, spotty, glitchy cable service that is @Ask_Spectrum . We were Bright House customers for 14 years, Spectrum took over and we didn't even last 2. #spectrumsucks #comebackbrighthouse