Shipping Methods

Items ordered on the SHADES.OF.TRUE Shop are made to order and delivered inclusive of complimentary worldwide shipping from The Republic of Ireland. We aim to dispatch orders within 3 weeks from the time of purchase however during holidays or a high demand period this could extend a week or so. (If this is the case you will be notified by email and your patience would be much appreciated.)

Transactions are shown in Euros (€). Prices of all items on www.shadesoftrue.com are accurate at the time of publication.

When you place an order you will receive a confirmation email with your order details and the amount charged to your credit card.

The shipping service used will provide you with a tracking number which you will receive by email when your item is shipped after the production period. Please note that the complimentary shipping offered by SHADES.OF.TRUE is not inclusive of customs, taxes or import duties that may be levied at the destination point.

If you have any additional queries please email shop@shadesoftrue.com or fill in the contact form

Returns & Exchanges

As garments purchased from the SHADES.OF.TRUE shop are currently made to order the items are non refundable. However If you have any specific requests as regards sizing or certain features of your chosen purchase, we are more than happy to collaborate with you during the production process and cater to your needs to ensure your satisfaction with the piece. Feel free to email shop@shadesoftrue either before or after your purchase with said specifications.

Credit may be issued towards another purchase of equal or greater value in the unlikely event of dissatisfaction. Such a case is at the discretion of SHADES.OF.TRUE and we would appreciate if you contact us as soon as possible if there is an issue. If we pre-approve the exchange please be advised that return shipping of the purchased garment will be covered by the customer. The item must be returned with original tags intact and in original packaging. Garments worn and laundered will not be considered for exchange. Please be aware that customs, taxes or import duties are the customer’s responsibility in the event of an exchange.

SHADES.OF.TRUE reserves the right to change these terms from time to time without notice to you.