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I have a replacement laptop being confiured right now....It and the dell inspiron I'm using right now are windows either 7 on this one, and 10 on the new one....my problem hasn't to do with the system I don't think...?? … read more

Hi, I have had data files placed on my ClickFree on three different occasions in the past. NOW, I am looking for some documents that were taken off computers that no longer exist...stored in the Click… read more

I have been trying to log into my desktop computer for the last 3 months, but everytime I log in it tells me I am unable to log in to my desktop and has given temporary access. It says this can someti… read more

Hi, My phone number is(###) ###-####and I have a 3 year tech support agreement and usually use explorer as my browser. My printer would not work and stopped by the store here in Reno and they suggeste… read more

I have an old google account;***@******.*** that I use to log onto facebook. I have not checked my email there in a while. I also have a google gmail account that I use everyday to check email,***@***… read more

I updated my windows 97? 2003? to windows 10 when a free update was offered. I just tried to find my excel which I had prior to updating to windows 10. Did I lose it when I updated to Windows 10? Is t… read more

My XP computer automatically downloads windows updates. This morning when I turned on my computer there was a serious error report telling me my system had successfully been restored. The message also… read more

I am unable to logon to my computer! The power light comes on and then goes off; computer tries to search for a solution however is unable to fix automatically and says contact Microsoft. I am writing… read more

After installing suggested updates, I can no longer log into the system. We have 2 user desktops and when clicking on the chosen name, it displays the message... Windows Security- The stub received ba… read more

Main problem: If I allow Windows 7 to update, I am then unable to connect to the internet. Only by going back to a previously saved start point can I then access the internet. Related problem: I have … read more

I'm getting some negative feedback from some of my internet recievers that they're getting blank or strange e-mail messages from my msn email address. I didn't send any of those messages. Please tell … read more

My HP Updates ALWAYS fail. Right now I'm unable to access some applications, particularly some HP programs. I get the error message that msvcr71.dll is missing, and PhotoGallery tries to install, but … read more

Everytime i try to bring anything up on my computer btcar.com automatically takes over and basically lockes up my computer. Can you please tell me what btcar.com is and how to keep it off my computer?… read more

I am receiving each time I start up my computer a message XBD.EXE. I report the matter as requested but am unable to go online when asked to "continue". Internet Explorer shows up a 'skeleton' sheet. … read more

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Hi John, Thank you for your expertise and, more important, for your kindness because they make me, almost, look forward to my next computer problem. After the next problem comes, I'll be delighted to correspond again with you. I'm told that I excel at programing. But system administration has never been one of my talents. So it's great to have an expert to rely on when the computer decides to stump me. God bless, Bill

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.