CORONAVIRUS (COVID-19) UPDATE

We hope that you and your loved ones are safe. Our thoughts are with everyone who may be dealing with the impact of the COVID-19 pandemic.

Here at InnoCaption, the health and safety of our users, employees, and contractors are a top priority. We know that our users depend on us every day for work, personal, and emergency calls, but even more so during difficult situations like the one we face today. Fortunately, our employees and stenographers are well-equipped with secure remote workspaces, which allow us to continue providing high levels of service to our user community. We have recently seen an increase in call volumes as more users work from home and practice social distancing to help slow the spread of this pandemic. Our team is actively monitoring call volumes and adding stenographers to our network to ensure consistent and uninterrupted service throughout this time.

As always, please feel free to reach out to us at any time if you are experiencing any issues.

LEGALLY USING THE INNOCAPTION APP

We would like to remind users that the InnoCaption App is a federally regulated service which can only be used for phone calls. It is illegal to use the App as a substitute for in person CART services. In other words, you can use the InnoCaption App for any phone call a hearing person would make. For example, you can use the App to call your doctor, or into a conference call, but a hearing person would never call someone in the same room as them.