.3. PLEASE NOTE THAT ALL METAL/CHROME SUFFERS FROM MINOR ABRASIONS AND FAULT LINES DUE TO THE SHAPING PROCESS. THESE ARE NOT DAMAGE SPOTS, BUT ARE CAUSED BY THE MANUFACTURING METHOD AND CANNOT BE AVOIDED.

.4. WOOD MAY HAVE GRAINS THAT ARE OF A DIFFERENT COLOUR. THESE GRAINS ARE NOT DEFECTS AND CANNOT BE AVOIDED.

.5. TABLE BASES ARE MADE OF CAST IRON AND THEREFORE WILL HAVE A ROUGH FINISH, EXCEPT FOR CHROME, SATIN CHROME, BRASS AND CERTAIN ALUMINIUM FINISHES.

.6. IF WE HAVE UNDERTAKEN ANY "SPECIAL FINISH" FOR A PRODUCT, THE COLOURING IS PURELY TO OUR "STANDARDS".

.7. AS THESE ITEMS ARE NOT MANUFACTURED BY US, WE HAVE ABSOLUTELY NO CONTROL OVER ANY DESIGN CHANGES THAT THE MANUFACTURERS MAY DECIDE IF REQUIRED. IF 100% ACCURACY TO THAT OF THE MODEL ILLUSTRATED IS REQUIRED, PLEASE STATE THIS AT THE TIME OF ENQUIRY/ORDER AND WE CAN ADVISE OF ANY CHANGES.

.9. GOODS WILL NOT BE DESPATCHED UNDER ANY CIRCUMSTANCES, UNTIL PAYMENT HAS BEEN RECEIVED, EITHER BY BACS, CHEQUE OR CREDIT / DEBIT CARD. LIMITED CREDIT IS OFFERED ONLY TO GOVERNMENT RUN ORGANISATIONS. IF IN DOUBT, PLEASE ENQUIRE.

.10.COMPLAINTS, IF ANY, SHOULD BE NOTIFIED WITHIN 48 HOURS OF DELIVERY. IT IS YOUR RESPONSIBILITY TO CHECK THE CONDITION OF THE GOODS WHICH WE HAVE DESPATCHED TO YOU AS SOON AS YOU RECEIVE THEM.

.11. RETURN OF GOODS ORDERED. NO RETURNS POSSIBLEUNLESS GOODS ARE INCORRECTLY SUPPLIED. THEREFORE, PLEASE ENSURE THAT THE CORRECT ITEMS ARE ORDERED. IN CASE OF ANY DAMAGE, WE CAN ONLY REPLACE THE DAMAGED ITEM AND CANNOT ACCEPT RETURNS.

.12. PLEASE NOTE THAT PRICES ARE SUBJECT TO CHANGE WITHOUT PRIOR NOTICE. HOWEVER, WE WILL CONFIRM PRICES AT THE TIME OF ORDERING.

.13. DELIVERY FOR ITEMS IN STOCK IS APPROX. 3 to 14 DAYS. FOR NON-STOCK ITEMS, DELIVERY CAN TAKE APPROX. 4 TO 6 WEEKS DEPENDING ON QUANTITY. ORDERS PLACED IN MONTHS END JUNE / JULY / AUGUST / SEPTEMBER / OCTOBER CAN TAKE CONSIDERABLY LONGER. HOWEVER, WE WILL ADVISE YOU PRIOR TO PROCESSING YOUR ORDER. THE FACTORIES WE WORK WITH NORMALLY MEET ANY DATE AGREED FOR DELIVERY. HOWEVER, FACTORY CAPACITY, SUB CONTRACTOR DELAYS AND MACHINE BREAKDOWN ARE SOMETIMES UNAVOIDABLE AND CAN CAUSE FURTHER DELAYS. IN ANY EVENT TIME OF DELIVERY SHALL NOT BE OF THE ESSENCE AND WE SHALL NOT BE LIABLE FOR ANY LOSSES, COSTS, DAMAGES OR EXPENSES INCURRED BY YOU OR ANY THIRD PARTY ARISING DIRECTLY OR INDIRECTLY OUT OF ANY FAILURE TO MEET ANY ESTIMATED DELIVERY DATE.

.14. GOODS DAMAGED IN TRANSIT: PLEASE NOTE, PACKAGING / BOX THE ITEMS ARRIVED IN SHOULD BE RETAINED FOR INSPECTION BEFORE ANY CLAIM CAN BE PROCESSED. ANY GOODS DAMAGED IN TRANSIT WILL BE REPLACED FREE OR CHARGE. HOWEVER, NO RETURNS WILL BE ACCEPTED.

.15. MOST FURNITURE WILL BE DELIVERED FLAT PACKED, ESPECIALLY TABLES, WHICH REQUIRE ASSEMBLY. NO TOOLS SUPPLIED.