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Building capacity for learning and change through reflective conversation

[Zeitschriftenartikel]

"Conversation is central to the process of organizational learning and
change. Drawing on the notion of reflective conversation, we describe an
action research project, “learning through listening” in Omega, a residential
healthcare organization. In this project, service users, staff, members
of... mehr

"Conversation is central to the process of organizational learning and
change. Drawing on the notion of reflective conversation, we describe an
action research project, “learning through listening” in Omega, a residential
healthcare organization. In this project, service users, staff, members
of management committees, trustees, managers, and central office staff
participated in listening to each other and in working together towards
building capacity for creating their own vision of how the organization
could move into the future, according to its values and ethos. In doing so
they developed ways of engaging in reflective conversation that enabled
progress towards a strategic direction." (author's abstract)... weniger