Direct contact by mail with Valentina was very good. She helped us by taking the right train to Venice and also the rigt boat to Burano. She gave us a good advice about buying the right ticket. And where and how to buy our coffee. Just all the things that takes lot of your time in a strange city. Whit this help we have seen more of Venice then we had expexted. The walk through Burano and also through Venice was marvelous. Valentina told us about the history of the coloured houses, the lace, the glass, the cookies, but also let us taste the Island by visiting an Ostaria. We loved it. She has become a real local friend.