How long do my sims take to be delivered?

If you've been waiting longer than this, pleasecontact usand we'll look into it for you.

Please let us know your despatch address and the date that you placed the order.

What is Star Trader?

Star Trader is a programme that allows you earn money with O2. You can:

Order up to 500 Pay as you Go sims and 50 Mobile Broadband sims at once (depending on your tier).

Distribute them to your customers.

You'll get paid £5 for every sim activated (topped up for the first time) from 1st January 2015 onwards and every £5 for every Mobile Broadband sim that is topped-up with £10 or more. (Activations received prior to 1st January 2015 will receive £3 commission).

Why aren't my activations showing up in my dashboard?

All activations will appear in your dashboard, but there’s occasionally a delay which could be up to a few days.

Please note, activations will appear on your dashboard 2 months after your sims have been activated.

For example, if your sim was topped up on the 1st January, you’ll be paid for the top-up on the 10th working day in March. If you think you should have been paid more than you have been, it may be that we’ll pay you in the next month.

Can I de-activate my account?

Yes, please get in touch with us via the Support forum and we’ll de-activate your account for you.