Assistant store manager Louis Rubin is a store employee at Orchard Supply Hardware in West Los Angeles; he joined Orchard in August 2012 as a customer service desk clerk. This hard worker moved up in two months becoming a sales floor lead.

A fit for servicing the public, Rubin has expressed his passion for helping customers. In little time, he has earned himself his current title as assistant store manager, a position that helps oversee the store’s front end, housewares and paint departments.

With a history in hardware, Rubin has worked at Zodys, HomeBase and has also worked with Home Depot.

“One of the best things about working for Orchard is the opportunity of growth within the company,” says Louis.

Orchard is filled with energetic associates and a great support team that stems from the beginning at the top management.”

Rubin is loyal to customer service, patronizing the consumer, and he knows this will lead to building strong customer constancy and will solidify Orchard’s reputation for delivering exceptional service.

The service we provide in our stores, he said is a win-win situation and has the power to impact customer’s lives in a positive manner.

He is a proud employee that takes pride in his work, “To see our customers come back into our stores repeatedly allows me to know that we are building a loyal customer base and that’s exciting to me,” says Louis.

Rubin’s work ethic exceeds the limits of his job and into the consumer’s life, “When customers share what we we’ve done that has impacted their lives, it makes me strive much harder to continue our legendary care.”

He is not stopping at an assistant store manager, but seeks to be store manager, which will inspire him to develop associates.

“As part of the management team, I am given the privilege to train and mentor our associates and help them to achieve success at Orchard.”

He is excited for what Orchard has to offer, seeing them as an opportunity for the store to further strengthen Orchard’s culture of making customer’s feel special every time they walk in the store.

“Watching the company invest resources in the physical structures has made a huge impact, not only on our customers, but our associates, as well I, who get to be a part of it,” said Louis.