February 29, 2008

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Revision History

Revision

Date

Comment

1.0

29-FEB-2008

Initial Public Release

Products Affected

Products Affected

DCAS - ACE-4710-K9

Problem Description

A recently discovered hardware incompatibility has been identified in the c4710ace-mz.A1_7.bin version of code for the ACE 4710 Appliance. This incompatibility can cause the ACE 4710 appliance to get stuck in a reboot loop, rendering the device temporarily unusable.

Background

Due to a recent change in a hardware component of the ACE 4710 appliance, a hardware incompatibility with the current version of code has been identified.

Problem Symptoms

The problem symptom is the ACE 4710 Appliance will continously reboot upon startup. It never completes the cycle and never becomes active on the network. The following error message may also be displayed during this process -