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Hi,
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Some air cons don't have manual start operation. Have a look under the filer cover or around the control box area for a small button or hole that poke something into to manually operate it. Some Owners guides will show where the manual override is , if it has one. If your remote control has broken, either order a new one direct from the manufacturer or obtain a "generic" remote from any good electrical store. You will have to "code "this in to suit your make and model. They come with pretty good instructions on how to do this.

Sound like a defective receiver board. Have this checked. Also check to see that your remote transmits. Hold the top part of the remote to your phone or digital camera lens. press a button and a light should appear on the screen of your phone or digital camera screen.
Hope this helps
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Hi Wendy,The manual for the unit is at this link. This should answer all your questions. http://panasonic.com.au/products/details.cfm?objectID=4601 then go to the bottom of the page and click on
CS/CU-E18_21_24_28HKR Operation Manual