Patient Rep I Clinic PRN

Company: Christus Health
Location: Beaumont
Posted on: May 16, 2019

Job Description:

Description
Greets, instructs, directs and schedules patients and visitors.
Serves as a liaison between patient and medical support staff. May
assist with various duties within the business office. Verifies
insurance benefits and assists with referrals. May prepare checks
for deposits.

MAJOR RESPONSIBILITIES

Greets patients and visitors in a prompt, courteous, and helpful
manner.
Checks in patients, verifies and updates necessary information in
the medical record; enters patient demographics and insurance
information into the computer. Assists patients with completing all
necessary forms. Assists patients with ambulatory difficulties.
Notifies the nurse when a patient is ready.
May be required to maintain appropriate levels of cash and balance
cash drawer per company procedure.
May process payments received in person and by mail. Records,
totals and prepares monies for deposit according to company
procedure.
May be responsible for cross-checking tickets and correcting all
detected errors; notifies supervisor and patient of corrections.
Reconciles daily charge tickets within established guidelines.
Refers patients to supervisor or Accounts Receivable representative
for clarification or discussion of account and/or payment terms,
within the guidelines of the collections policy.
Participates with other staff to follow up on accounts until no
balance or the account is turned over for collection. This will be
performed within the guidelines of the collections policies.
Operation and maintenance of credit and collection equipment and
supplies inventory. Maintains appropriate supply inventory.
The following duties may also be performed:
Maintains appointment book, either manually or electronically, and
follows office scheduling policies.
Answers telephone, screens calls, takes messages and provides
information.
Files charts, coordinates lab work, physician's report, etc. Places
transcription in appropriate medical record accurately and in a
timely manner; tracks transcription to insure that dictation is
transcribed and properly located in the correct medical record.
Assists supervisor with other administrative duties such as
preparing check requests, calculating employee time cards, etc.
Types correspondence as directed. Sorts and delivers mail, medical
records, and other correspondence.
Screens visitors and responds to routine requests for
information.
Maintains work area and lobby in neat and orderly manner.
Attends meetings as required.
Follows the CHRISTUS Physician Group guidelines related to the
Health Insurance Portability and Accountability Act (HIPAA),
designed to prevent or detect unauthorized disclosure of Protected
Health Information (PHI).
Maintains strict confidentiality.
Uses oral and written communication skills to effectively convey
ideas in a clear, positive manner that is consistent with the
CHRISTUS Mission.
Maintains established CHRISTUS Physician Group policies,
procedures, objectives, quality assurance, safety, environmental
and infection control.
Implements job responsibilities in a manner that is consistent with
the CHRISTUS Mission and Code of Ethics and supportive of CHRISTUS
Physician Group's cultural diversity objectives.
Supports and adheres to CPG Service Guarantee.
Performs other related work as required.

Requirements
High school diploma or equivalent.
Knowledge of medical terminology desirable.
Word processing and computer experience.
Excellent interpersonal skills and ability to communicate well.
Must be very organized with the ability to perform multiple tasks
in a busy environment. Professional medical records documentation
and writing skills preferred.
Ability to operate 10 key calculator by touch, telephone, computer,
copier, and fax machine.
Ability to type 40 wpm preferred.
Prefer one-year work experience, preferably in a medical office
setting

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