UNDERSTANDING AND MANAGING CONFLICT AT WORK

UNDERSTANDING AND MANAGING CONFLICT AT WORK

The three main sources of conflict are:
Emotional—conflicts which are generally based on misunderstanding, and might be characterised by anger, fear and other strong emotions which cloud issues.
Values-based—although individuals are entitled to hold different beliefs and views, it is sometimes difficult to accept this.
Needs-based—where two parties either have different needs or both parties have the same needs but there are insufficient resources to meet them both fully.