Gigi Gormley Kalaher, MA

Head of Design Strategy, Fidelity Labs

Gigi Gormley's expertise in innovation and design thinking comes from her training at IDEO, work at gravitytank and frog design, plus starting innovation groups for firms seeking competitive advantage. In the creation of innovation teams at T-Mobile and Bank of America, she trained others and led projects on disruptive new products, services, and business models three to five years out. Now as the director of design research at Fidelity Labs, she makes sure that unmet consumer needs are uncovered to inspire product development. She leads a small start-up incubator within the organization as well as coaches designers, researchers, and product managers in other locations. She loves to teach, and has been involved with courses at Northwestern University's McCormick School of Engineering and Kellogg School of Management as well as the Stanford d.school.