Reviews and Problems with Dell UltraSharp U2711

Showing 1-10 of 17

Overall 2

Reliability and Warranty Issues

David Wilson, Amazon

19 September 2013

Summary: I purchased this monitor and it failed (will not power on) after 18 months. It has a three year warranty and I have been working with Dell to have it replaced for two months, with no luck. Working with Dell customer service been a very frustrating process. You may want to investigate other monitor manufacturers in this category if you want a reliable monitor that has warranty support by the manufacturer.

Believe the negative reviews, I should have

Rob "Hitchhiker", Amazon

4 October 2012

Summary: I saw the bad reviews for this monitor but I decided to try it anyways and I regret it. I got this monitor in today and within 15 minutes of unpacking and setting it up I was putting it back in the box to return. I should have known better. I had previously tried a U2410 and sent that back for having a green tint on the left of the screen. This monitor has the same problem but is actually worse.

Beware REFURBISHED

Brian, Amazon

25 September 2012

Summary: I purchased this unit as a refurbished model. It appeared DOA through the display port. I was convinced I was "doing something wrong" so I began scanning forums for guidance. I discovered a host of bad review regarding DELL refurbished monitors, with one user even claiming to have had 4 monitors of this model go bad in as many months.

Died after a week. Dell support has been abismal.

Tad A., Amazon

3 January 2012

Summary: This display showed promise but unfortunately it died after a week of usage. Dell support has been terribly disappointing to deal with. I've requested an exchange which they approved but never shipped. I've followed up 4 different times over the past 3 weeks and so far a month after purchasing the display I still have it laying in a corner of my office dead. I've now just asked for a refund since Dell is unable to ship a replacement even after authorizing it.

DOA, Dell Quality Control is a JOKE

D, Amazon

5 November 2011

Summary: Seller = Awesome. Dell = Not so much. Got monitor unboxed, all hooked up and found that half of the screen was just a block of white. The other half was almost completely devoid of color, looking washed out. The Dell computers I've used in the past have always been terrible, but I was giving this monitor a chance based on the supposed color accuracy and (mostly) glowing reviews. I work in design and 3D, so I needed a large monitor with accurate color at a decent price.

Two Defective Monitors in a Row

Martin A Emerson, Amazon

13 October 2011

Summary: I purchased this monitor and about 3 months later it began having vertical green lines over the right half of the screen. After a week long run-around with Dell, they sent me a replacement, which was a refurbished monitor. The refurbished monitor had a dead pixel in the center of the display. This will certainly be my last dell product. I would recommend other buyers to consider alternatives.

Ruined by anti-glare coating and quality control

Dmitry, Amazon

25 July 2011

Summary: Text on white background is impossible to look at because of 'sparkle' effect created by anti-glare coating. It feels like you looking at text through a layer of dust. I know that good anti-glare coating is possible because I used Dell's own 24 inch model, Thinkpad IPS and MacBook Pro with anti-glare option. All of them are very good at suppressing reflections and not ruining text at the same time. My recommendation is to do some research on this before spending 900$.

Excellent monitor for 5 hours

KEN BARBER, Amazon

21 July 2011

Summary: It was an excellent monitor for 5 hours, when half of the screen stopped functioning. I have two other Dell monitors (not the U2711) that are working fine. Out of thousands of monitors Dell produces, I guess every once in a while one goes bump in the night. It would appear that Dell does not do a 24 hour burn in of their products, the monitor must come off the assemply line and go right into the shipping box.

Inherently Defective?

MR I A KHAN, Amazon

29 August 2013

Summary: Although I was apprehensive about making a purchase based on the defects reported in the reviews, some reviewers were reporting no issues so I decided to try my luck and purchase this panel. Unfortunately I was one of the unlucky ones and noticed significant white light leakage emanating from the bottom left corner of the screen. The issue is not discernible in a well lit room but it is severe when the lights are out.