New Generation of Airline Passenger Service Systems 2017

10 -12 October 2017

Airline innovation is driving core architecture changes to passenger service systems. To complete airlines must differentiate offerings to passengers and technology is central to decommodising travel. Airlines now are looking to take different approaches to their PSS strategy – some will continue to build solutions which are unique, others will segment the PSS into inventory and selling-based systems, whilst others are happy to be guided by the experts from the PSS vendors.

With over 300 key stakeholders expected to attend you will leave with knowledge of how other airlines have actively transformed their PSS and discover the strategies they have adopted that are reducing costs and increasing revenue opportunities, whilst learning how to work with multiple partners to deliver best of breed solutions.

When Mark Dunkerley became Hawaiian Airlines chief executive in 2005, the carrier faced a second bankruptcy in ten years, operated used aircraft and had such punctuality problems locals joked its HAL acronym stood for "Hawaiian Always Late."

In the office of Azul chief executive John Rodgerson, a giant map of Brazil takes centre stage on one wall. The vast map of South America's largest economy serves as Rodgerson's reference point when he points out parts of Azul's network, stretching from the carrier's hub at Viracopos/Campinas airport to small cities in Brazil's interior that previously had no air service.

CRJ Series regional jets have transformed the airline industry over the past 25 years, and promise to keep making aviation better and more accessible to more communities around the world over the next 25 years and beyond