FAQs: Graduation Photos and Portraits

How long does a typical photo session take?

Depending on the type of session you choose, they range from 12 to 20 minutes.

How long will it take to receive my order?

Average order preparation and mailing time is 4 - 6 weeks

What if I don't like my previews?

Your satisfaction is guaranteed. Please contact your school to inquire about retake sessions. For more information, please call our Graduation Department at 604-433-0551 ext. 126, or toll-free at 1-888-644-4494 ext.126, between 6:30 am and 4:30 pm PST. All of our finished portraits are professionally retouched and backed by a money-back guarantee.

Will my finished Portrait look just like my preview?

No. Previews are intended to show pose and expression only. Your previews are not retouched or colour balanced, but will guide you in visualizing the true beauty of your finished portraits.

Ordering Your Photos

Within two weeks following your appointment, colour previews will be mailed to your home, along with an order form and instructions.

Digital Retouching

Our photo-finishing experts digitally retouch each graduation portrait, softening fine lines, and removing facial blemishes and discolourations. Each finished portrait will be colour-corrected and balanced for a natural colour tone. As an added value, we will attempt to reduce glare from glasses for prints sized 5"x 7" or larger.

We also provide more extensive retouching (e.g.: removing hair, shadows, under eye circles, wrinkles, etc...) for an extra charge. For more information, please contact our Graduation Department at 604-433-0551 ext.126 or toll-free at 1-888-644-4494 ext.126.

Our Pledge to You

Our staff realizes that Graduation Portraits are among the most important portraits you will ever have taken. We pledge to do our best to create that special image you will treasure for many years to come.

The small amount of time and effort that you invest in planning your Graduation Portrait Session will mean many years of enjoyment.

Please don't hesitate to call us at 604-433-0551 ext.126, or toll-free at 1-888-644-4494 ext.126 if you have any additional questions. We want to make your portrait experience as memorable as possible and we'll be glad to help you in any way we can.