According to a study conducted for Microsoft by the Institute for Partner Education and Development, by mid-2011, as many as two-thirds of all small businesses were expected to use some form of cloud service, depending on the market. Small-business customers have many of the same basic IT needs as larger customers, such as communication, security, reliability, storage, and desktop management. However, small businesses lack the resources of larger organizations, so they have a limited ability to make major capital investments in IT.