“Yes you can. When you order two, the item is $59 each. The next price break is at six and instead of $59 each, the price is just $54 each when you order six. Shall I send you six today?”

When you don’t offer free shipping

If a customer asks for free shipping and your company has a policy of charging for freight, a positive answer works best. “We’d love to provide free shipping, but we’re simply absorbing our shipping cost and that allows us to give you the low price you’re getting.”