Comments on: Google: Recruiting Volunteers to Provide Nexus Support with Free Phoneshttp://blumenthals.com/blog/2010/01/22/google-recruiting-volunteers-to-provide-nexus-support-free-phones/
Developing Knowledge about Local SearchThu, 08 Dec 2016 22:49:36 +0000hourly1https://wordpress.org/?v=4.7By: A Reason Not to Move to Canada? | Understanding Google Maps & Local Searchhttp://blumenthals.com/blog/2010/01/22/google-recruiting-volunteers-to-provide-nexus-support-free-phones/comment-page-1/#comment-541374
Fri, 19 Nov 2010 14:01:23 +0000http://blumenthals.com/blog/?p=5952#comment-541374[…] The other benefit (?) is that I occasionally receive unsolicited gifts in the mail. Google sent me very cool Nexus Phone and a coffee mug. Once I even got a box of 40 count potatoes (the source of all potato jokes… […]
]]>By: Nexus One: The Second Coming but Not An iPhone Killer – Part 1 | Understanding Google Maps & Local Searchhttp://blumenthals.com/blog/2010/01/22/google-recruiting-volunteers-to-provide-nexus-support-free-phones/comment-page-1/#comment-457189
Mon, 25 Jan 2010 11:01:48 +0000http://blumenthals.com/blog/?p=5952#comment-457189[…] Matt McGee’s Most Important Developments in Local Search for 2009Jimmy (4 comments) on Google: Recruiting Volunteers to Provide Nexus Support with Free PhonesNexus One: The Second Coming but Not An iPhone Killer – Part 1 | Understanding Google Maps […]
]]>By: Jimmyhttp://blumenthals.com/blog/2010/01/22/google-recruiting-volunteers-to-provide-nexus-support-free-phones/comment-page-1/#comment-457092
Sun, 24 Jan 2010 23:15:42 +0000http://blumenthals.com/blog/?p=5952#comment-457092Its a bit like relying on an open source software community to run a business or for support, very risky at best
]]>By: @hartzzhttp://blumenthals.com/blog/2010/01/22/google-recruiting-volunteers-to-provide-nexus-support-free-phones/comment-page-1/#comment-456953
Sat, 23 Jan 2010 22:27:09 +0000http://blumenthals.com/blog/?p=5952#comment-456953Interesting observation – a bit like IKEA getting us to do the assembly for them for free.
Just came across this UK mobile service provider, GiffGaff, which offers cheap “pay-as-you-go” rates for unlocked phones based on “people-power” encouraging users to do the support and marketing in return for the low-cost rates. http://giffgaff.com/index/summary
]]>By: Mikehttp://blumenthals.com/blog/2010/01/22/google-recruiting-volunteers-to-provide-nexus-support-free-phones/comment-page-1/#comment-456889
Sat, 23 Jan 2010 12:55:56 +0000http://blumenthals.com/blog/?p=5952#comment-456889@Ksenia

Earl knows better than most that Google has no phone number….but he keeps dialing it anyways. His real hope (as I think he wants to change careers) is to become host of this new “reality” show. He will say that David Mihm is cuter than he, and perhaps a better choice for this spot but secretly we all know that he craves this high profile spotlight. 🙂

Google’s is taking a very fragmented approach to support…when you go the support page, they offer up HTC’s phone number for hardware problems…

Given the complexity of the device & Apple’s tremendous success, I really don’t think that Google thinks that this is the phone to dethrone the iPhone. But if they can be compared to the iPhone their chance of gaining market share by providing other carriers at least viable alternatives (this stealing Palm, Rim & Pre sales) it is a win for both the carrier and Google.

Were you serious when you said “simultaneously while calling Google customer service” – no phone number for Google support exists!

If it did it would probably be 1-800-GET-LOST 🙂

That said, it’s an interesting approach by Google of “croudsourcing” the support for NexusOne. But it does not quite work if there are HW issues or order problems, which volunteers cannot solve.

]]>By: MiriamEllishttp://blumenthals.com/blog/2010/01/22/google-recruiting-volunteers-to-provide-nexus-support-free-phones/comment-page-1/#comment-456771
Fri, 22 Jan 2010 21:50:41 +0000http://blumenthals.com/blog/?p=5952#comment-456771Me, again, Mike.
My latest post challenges you to figure out how to leave a review via the Maps icon built into the phone:

The quote that made me think of the similarities was this: “We don’t look any different than Google,” he said. “We can begin to look at eliminating central offices, call centers and garages.” That implies to me that is more than just the network that makes them look like Google but the changing support structure