One of the biggest challenges facing many organizations is the need to maximize customer engagement and increase revenue while minimizing the cost of delivering an outstanding customer experience—across all communication channels. Verint® can help you transform these goals from divergent to complementary. Our portfolio of voice of the customer solutions helps organizations capture customer interactions, feedback, and journeys across multiple channels; analyze them in the context of business objectives; and respond more effectively to customer, business, and market demands. Our solutions include:

Verint Speech Analytics™—Mines recorded phone conversations to surface the intelligence essential for building effective cost containment, revenue generation, and customer service strategies.

Digital Feedback – Enables you to give customers a voice from within their customer experience (CX), completely on their terms, capturing rich context regarding their feedback, and then applying advanced analytics to take real-time, targeted action.

With Verint Voice of the Customer solutions, your organization can receive a variety of benefits, including:

Revenue Enhancement—Discover the most effective engagement methods and coach your employees toward those skills to help maximize results.

Operational Efficiency—Drive down operational costs using automated insights that can provide more consistent, powerful coaching to employees about the topics that matter most.

Customer Loyalty—Use sentiment analysis to gain a clear picture of customer feelings and perceptions. By coupling that insight with the ability to segment results by topic, customer, product type, and employee, you can discover the reasons behind customer interactions.

Contact a Verint representative today for more information or to schedule a demo.

Connect with us on the following:

Blog - blog.verint.com

About Verint Systems Inc.

Verint® is a global leader in Actionable Intelligence® solutions with a focus on customer engagement optimization, security intelligence, and fraud, risk and compliance. Today, more than 10,000 organizations in over 180 countries—including over 80 percent of the Fortune 100—count on Verint solutions to make more informed, effective, and timely decisions.

One of the biggest challenges of call-centers is making sure customers have a good user experience—and more of than not, that comes down to the interaction they have with your agents. If there is a language barrier—or even if the agent has a heavy accent that your majority of callers have trouble understanding—that can cause user satisfaction problems. Allianz wanted to find a way to solve that problem.