PowerPoint Slideshow about 'Train the Trainer' - Mia_John

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Upon proof of payment of the delinquent amount on a disconnection notice or amount sufficient to cure a default on an extended payment plan (including PIPP Plus), service must be reconnected in the following instances.

1. If service has been disconnected for 10 business days or less:

The company may assess a reconnection charge and shall reconnect service by the close of the following working day.

If customer wishes to guarantee reconnection of servicethe same day payment is made. The customer must provide proof of payment to the utility no later than 12:30 p.m.

If service has been disconnected for more than 10 business days the company may treat the customer as a new customer (and reconnect service within 5 days for gas and within 3 days for electric). The company can also require a reconnection fee.

If the customer requests reconnection after normal business hours and the service is provided by the utility company, the company may require the customer to pay or agree to pay the company’s approved tariff charges for after-hours reconnection. The company may collect this fee prior to reconnection or with the customer’s next monthly billing.

Gas PIPP is funded through a rider on all residential and commercial customers’ bills. This rider is on a per CCF/MCF basis.

Electric PIPP is funded through a rider on all residential, commercial and industrial customers’ bills, through the Universal Service Fund (USF) created by Senate Bill 3 (1999). This rider is on a per kilowatt basis.

Gas PIPP Plus is overseen by the PUCO and Electric PIPP Plus is administered by the Ohio Department of Development.

Ohio Revised Code requires all state agencies to conduct a review of each of its rules every five years.

The gas and electric industries have changed dramatically since the inception of PIPP (1983). However, there continues to be customers who, because of limited financial resources, have difficulty maintaining their utility services.

The goal of the new program is to generate positive financial benefits to all ratepayers by addressing the payment troubles of low-income customers based on lack of affordability.

Calendar date by which the PIPP Plus customer must be current on PIPP Plus installments to remain eligible for the subsequent 12 months. It is also the date the 1/24th arrearage credit will be reviewed and may be recalculated based on the arrearage. This date never changes as long as the customer remains active in PIPP Plus.

The customer must pay any missed PIPP Plus payments from the past 12 months to remain on the program. The customer has one billing cycle (30 days) to make up any missed PIPP Plus payments before being removed from the program.

Electric and Duke Energy

Calendar date by which the PIPP Plus customer’s 1/24th arrearage credit amount will be reviewed and may be recalculated based on the arrearage. This date never changes as long as the customer remains an active PIPP Plus customer.

NEW!

All companies

The 1/24th credit will not be recalculated if the customer makes 12 consecutive timely payments.

The customer pays 6% of monthly household income or a minimum of $10, whichever is greater.

Customers must heat with natural gas.

No zero PIPP Plus

Electric

The customer pays 6% of monthly household income or a minimum of $10, whichever is greater (electricity is not the primary heat source).

The customer of an all-electric household pays 10% of monthly household income or a minimum of $10, whichever is greater.

Zero income customer’s minimum monthly installment may be waived for up to 180 days once every five years (Development will track the five-year time period). During the period that the installments are waived, the PIPP Plus customer cannot earn arrearage credits.

Participant is not required to use the utility service as a primary or secondary heating source.

e.g., a customer who lives in an apartment building where the heat is supplied by the landlord may, if income eligible, enroll in PIPP Plus for non-heating gas service (6%) and electric baseload (6%). Total payment would be 12%.

Zero income customer’s minimum monthly installment may be waived for up to 180 days once every five years (Development will track the five-year time period). During the period that the installments are waived, the PIPP Plus customer cannot earn arrearage credits.

A PIPP Plus customer who is current on his/her PIPP payments shall not be disconnected, refused reconnection or denied a transfer of service to a new address, based solely on outstanding arrearages accrued while on PIPP Plus.

No deposits or late fees will be charged on active PIPP Plus accounts.

The first PIPP Plus installment is due at time of enrollment unless the customer is unable to pay. The company can bill two installments on the first bill; however, the customer would miss the first month credit even if the double installment payment is paid on time.

If the customer makes the first PIPP Plus payment before the first PIPP Plus bill is issued, the customer will receive the delta forgiveness and arrearage credit.

If the customer has made the previous 12 months of payments on-time and in-full, the arrears are not recalculated. However, if there are new account arrears, this amount is divided by 24. This will be the new 1/24th credit for each timely, full installment payment.

If the active customer is leaving PIPP Plus due to being over-income, the credit will be applied to the PIPP Plus rider.

If the active customer is leaving PIPP Plus but is still income eligible, the credit will be applied to the PIPP Plus rider. If the customer chooses to re-enroll in PIPP Plus at a later time, the difference between the amount of missed PIPP Plus installments and customer payments must be paid by the customer to re-join PIPP Plus.

A PIPP Plus customer who is current on their installment and wishes to participate in Graduate PIPP Plus, rather than continue in the PIPP Plus program, must contact the company or the CAA to begin Graduate PIPP Plus.

The customer may enter into one of the other payment plans with their utility to pay off any arrears.

If the customer does not join Graduate PIPP Plus but remains a customer of the utility company and later wishes to re-enroll in PIPP Plus, he/she must do the following:

Pay the difference between payments already made and the original PIPP Plus installment amount for the time period not on PIPP Plus.

Reverify income if the last reverification was more than 12 months ago.

PIPP customers who have successfully completed month 24 or beyond as of November 2010 will have their total arrears credited. All other PIPP payment incentive arrearage credit customers will be transferred to the new PIPP Plus program as of their November 2010 billing cycle.

ELECTRIC

PIPP customers on the current arrearage crediting programs have 90 days to elect to enroll in Graduate PIPP Plus or remain on the existing arrearage crediting program.

A customer found to be no longer income eligible for PIPP Plus, as determined by the CAA at the time of reverification should be automatically enrolled in Graduate PIPP Plus as of the actual reverification date or 30 days from the Development PIPP Plus drop date. The customer's eligibility begins no later than the end of the grace period.

The customer must pay the actual bill for the gas or electricity that was consumed during the period in which the customer was fraudulently enrolled minus previously paid PIPP Plus payments. Any arrearage credits which accrued to the customer’s account shall be reversed. The customer shall not be eligible to participate in PIPP Plus, Graduate PIPP Plus, or to receive any other benefits available to PIPP Plus customers or graduates for twenty-four (24) months from when the customer was removed from PIPP Plus.

If a PIPP Plus customer writes a bad check and cures the bad check amount, the fraud is cured as well. However, if the customer does write a bad check he/she is subject to the general bad check procedures of the company.

The customer will lose any credits applied regardless of when the customer makes up the bad check.

If a customer is currently participating in an arrearage crediting program, he/she will remain on that program. (Customer has 90 daysfrom November 1, 2010 to opt in to Graduate PIPP Plus and select either the budget plan or regular bill payment option.)

Maximum amount of time a customer can be on Graduate PIPP Plus is 12 months.

ActiveElectric PIPP Plus and Duke PIPP Plus customers whose accounts are finaled or closed after 11/1/10 can make payments on the closed account and receive post PIPP Plus arrearage credits.

Electric utilities are required to notify PIPP Plus finaled account holders that Post PIPP Plus is available for the immediate 12 months after the account has closed. (Most electric utilities will do this as a bill message on the final bill.)

Customer contacts the utility and enters into a payment plan to pay at least 1/60th of the finaled account arrears for 12 months.

For each payment, the customer earns an arrearage credit equal to 1/12th of the finaled account arrears.