The Internet of Things is here. Consumers are starting to expect that their refrigerator can talk to the stove and their GPS knows where to take them based on calendar appointments. These innovations require software services and devices to communicate with different systems. With open systems comes efficiencies, convenience, and ultimately a bette...

Superior customer experience is at the core of West Virginia dealer group Straub Automotive. In fact, the four-store group boasts high CSI scores, multiple Honda President’s Awards and two Nissan Awards of Excellence. So as customer expectations began to change, Straub Automotive knew their processes had to change with them.
One area of custom...

With every passing day, we all become more and more reliant on our smartphones and tablets. We can do everything from order dinner delivery to find a new home from the convenience of our mobile devices.
Consumers are also moving to mobile devices as they begin to shop for a car. More than half of car shoppers used multiple devices to research ve...

by Jason Barrie
One in three Americans would rather go to the DMV, do their taxes or sit in the middle airplane seat than go through the process of buying a car. Less than 1% of car buyers like the current...

An “adverse action” is, basically, a refusal to grant credit, the termination of an account, or the changing of an account’s terms in a manner unfavorable to the consumer — such as unwinding a spot delivery contract.
Why it Matters
As creditors, dealers are required to give adverse action notices to consumers in th...

The technology behind selling vehicles is changing from a dysfunctional array of tools to a smooth and connected journey that fuses the power of online efficiency with in-store, in-person, and at-hand relationship building.Today’s typical car shopper spends most of their time online. It’s a fact, and one most of us have known – at...

Is your dealership the automotive equivalent of the New England Patriots? You know...tried and true proven champions, season after season? Or are you more like the Atlanta Falcons - a high-flying bunch on the rise, looking to start your own era of championships?Regardless of your experience or record of success, there are some inte...

One hundred years in the making, this year’s “NADA 100” convention served as a perfectly-timed and appropriate gateway to the connected and digital future of auto retailing.On the floor and throughout the keynotes, there was a feeling of measured optimism. At the opening press briefing, Steven Szakaly, chief economist of the Natio...