"Myself and our staff feel heartbroken about this," Anthony Biondi, manager of Biondi Funeral Home, said to CBS2. "Our responsibility to the Rivera family ended when Ortiz Funeral Home arrived at our funeral home to remove Mrs. Rivera.”

The owner of R.G. Ortiz claims they never received it and blames First Avenue Funeral Services, according to CBS2.

“A heartbroken and bewildered family is unable to say their final goodbyes,” Michael Lamonsoff, the family's lawyer, said in a statement on April 7.