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Vision

We envision an educational community of productive, proud, great thinking educators and students supported by innovative, accessible and secure technology.
Mission Statement:
The Instructional Technology Division is committed to offering technology resources and services that assist the Virgin Islands Department of Education in carrying out its commitment to the superior prep

Computer Migration

Pay close attention to the process there will be at least two Prompts that need your input

After two reboots the workstation will be in the domain you selected.

All you have to do after that is login with your firstname.lastname as usual. Your files and desktop icons should be there.

If anything looks different please give us a call to the helpdesk so we can assist you, no files will be lost in this process.

About

The Office of Instructional Technology
The Office of Instructional Technology, is a Unit under the Office of the Commissioner of Education. It is currently managed by a Director, and staff consisting of Executive Secretary, Program Manager, and Network Engineers on St. Croix and St. Thomas and St. John. This team is responsible for providing wide area network infrastructure and services to territory programs, the two districts, schools and instructional support programs on St. Croix, St. Thomas and St. John. The program provides numerous services including but not limited to technology vision, leadership, standards, planning, evaluation, email, voice mail, telephone, Internet access, web-hosting, webmail, wireless, and video. Technology integration support programs are also managed and administered by the Office of Instructional Technology.

The VIDE OIT department offers remote assistance option for faculty and staff experiencing problems with their education owned systems. This application enables the Help Desk staff diagnose the issues remotely. The Instant Remote Support tool provides a way for the VIDE techs to remotely connect and assist with computer issues in our schools and offices.

We are no longer able to reset passwords over the phone, the correct procedure to have your password reset manually is either in person with “Picture ID”, an email from yourself or a staff member/co-worker, or a helpdesk ticket created by any VIDE staff member/co-worker. We are asking users to reset their password online using the “Password Reset Tool” (passwordreset.vide.vi).

Email is a quick and easy way for anyone in the department to submit a helpdesk ticket. We prefer that you use the Web portal for submitting helpdesk tickets to us but sending a email is a alternative. We can only respond to your helpdesk ticket during our normal working hours.

The helpdesk management software that we use to resolve, track and refer matters for resolution of problems is called OSticket. This Helpdesk software has a Web portal you can use for submitting helpdesk tickets to us.

If you have an issue needing attention please submit an incident ticket to us via the VIDE HelpDesk. We can only respond to your helpdesk ticket during our normal working hours.

Sites where privacy is a concern use Secure Sockets Layer (SSL) for security. SSL helps prevent a website from leaking sensitive personal or business data, such as a social security number or bank account information, to unapproved third parties. Firefox recommends that you do not turn off SSL certificates, but you may need to disable them temporarily to troubleshoot problems with the browser. You can also delete specific SSL certificates if you no longer need them or you think they're causing an error.