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We are currently evaluating some Riverbed Steelhead WAN accelerators for our network. I arranged to get two larger ones and one smaller one, for three of our offices. I went on a road trip to install two of them today.

My experience so far is that 1/3 of them were DOA. Of course, that’s working with a sample size of 3, so it’s not statistically significant. The other thing I found out is that Riverbed’s technical support is extremely responsive (at least in the pre-sales phase, but I have no reason to suspect it’s different after you buy them). They can also deliver a replacement under an RMA for a dead unit in less than 24 hours to our offices. That’s pretty impressive.