Business Process Outsourcing (BPO) Services

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What Customers Say

HCL’s engagement in the medical writing space has been one of the most fulfilling experiences in terms of the value delivered over the past 4 years. HCL provided prompt, professional service and sound advice through a dedicated team supported by good leadership. HCL not only has an outstanding medical writing group showing a passion for science and accuracy and also bringing a creative flare to their contributions but also has an equally dedicated and passionately driven clinical operations and data management team. In projects with tight timelines, the teams worked cohesively and delivered at a very short notice with a high quality regulatory document for submission to various regulatory authorities. It’s an absolute pleasure to interact and work with HCL.

"HCL helped turn our vision of a Global Security Operations Center into a reality… HCL’s security controls are among the best that I have seen in any of our business partners... I believe the qualities that led them to success on this project will assist our entities in achieving their own goals."

Business Process Outsourcing (BPO) Services

Case Studies

What keeps you up at night?

High operating costs? Wondering what transformational technologies to invest in to stay ahead of competition? How to optimize collection results? How to manage cash-flow, reduce inventory-carrying costs, and ramp up after-sales service? How to meet new governance, risk and compliance regulations? How to gain visibility across your supply chain? Or move to more complex processes such as actuarial and underwriting analytics support?

If these are your challenges – they are certainly not just about the cost. It’s about optimizing your business processes while simplifying them and addressing operational issues like security, privacy, or governance. A dependable and reliable BPO service partner can get you there – a partner who has embraced the industry best-in-class processes required to deliver such secure outsourcing services.

Why should you consider HCL?

HCL has always been a visionary and has pioneered industry trends, such as third-party BPO operations, e-commerce BPO services, multi-country delivery, and the platform business model in India. HCL’s NeXt Gen BPO has evolved from being a provider of traditional BPO services to a provider of holistic next generation business services to Fortune 500/Fortune Global 500 customers.

HCL’s expertise stems from running multiple and multifarious business processes, based on six key tenets:

Domain orientation

Innovation and improvement focus

Output/ outcome/ flexible constructs

Integrated Global Delivery Model (IGDM)

Risk and compliance

HCL’s “Employees-First” culture

HCL’s NeXt Gen BPO leverages these tenets to deliver results that often astonish the companies it works with.

HCL’s unique IGDM model reduced TAT by 75% and cost of operations by 40% for a leading European bank by providing seamless integrated services across their global centers located in different time zones