Cit staff members place client relations above all else, and work hard for the customer's that we service. Teamwork amongst employees and work groups is a strong key to the Citi environment, and is a prime reason why we provide excellent customer service in the Mortgage industry.

Cons

Management continues to expand its annual list of benefits to cut from its rank and file employees. Salaries are stagnant, health care coverage deminishes every year, and employee wellness time off was recently slashed in half; making it nearly impossible to manage a balance between work and family. Especially if you have children to care for. The strong benefit packages that used to keep employees in spite of salaries and wages far below what competitirs offer are no longer present and available. Only the stagnant job market keeps Citi's current employee base in tact.

Advice to ManagementAdvice

Treat your employees as if they were your most valuable asset and the company will begin to grow once again. Reinstate the previous unplanned time off levels (12 paid days), and migrate to a PTO format to allow employees to balance work and life needs. Ban the practice of bell-curve employee evaluations at a departmental level that can see an employee performing at 100% efficiency level receive a non-performing annual review solely for the purpose of saving the company money. This practice is killing department moral across the company, and is resulting in star player staff members leaving jobs that they excel at.