Designing Hantsweb

Category Archives: Design

We were looking for a great way to display related content that may be too long or large to be comfortably fitted onto a devices screen. We wanted this content to either be scrolled via a mouse or simply swiped into view should the user be on a touchscreen / mobile device.

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We’re starting to get pretty good at testing sites with users and service experts before they go live. We work closely with the contact centre, rope in staff from the services, and have even been known to assail passing strangers to ask them if they can work out how to report a drop kerb. The […]

December 3 2015

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Work has been progressing over the last couple of months on rebuilding the registration service on Hantsweb. Here’s a current work in progress on the homepage: http://www3.hants.gov.uk/registration.htm This shows the common features of the template as applied to statutory content. In this case, registration services are also actively trying to promote Hampshire for weddings. We’re […]

April 24 2015

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I’ve been reading a bit recently about using comics to communicate ideas, processes, instructions – anything really. Here’s one I’ve put together as a simple example: http://www3.hants.gov.uk/wastepermits.htm It’s a little rough in parts, but is intentionally simple in order to communicate how the permits scheme works. It wouldn’t replace the more detailed content needed – […]

April 2 2015

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Been looking at best practice for indicating required and optional fields in forms as we are very inconsistent. This article is very informative, with lots of research cited baymard.com/blog/required-optional-form-fields “During testing we frequently observe users having a laser-focus on the current field as they progress throughout the form – especially as they enter a new […]