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ISC Client Care is a telephone and email support service for Local Support Providers (LSPs) as well as other members of the IT community at the university. LSPs can contact Client Care for a variety of purposes including 2nd and 3rd tier support on...

On September 9, 2014, Apple announced the iPhone 6 and the iPhone 6 Plus. Apple also announced the Apple Pay digital payment system and the debut Apple Watch. Collectively, these announcements are the most significant by Apple in a single day within...

On August 13, 2014, Cloudpath released a new update of XpressConnect, version 5.0.115. The Android app for 5.0.115 was subsequently published the following day. Initial testing has shown that this new version breaks functionality with AirPennNet on...

This is the current version of ISC's list of supported and recommended computing software that is widely compatible and in broad use across the University. It was substantially revised for the turn of Penn's fiscal year on July 1, 2014.

On September 17, 2014 Apple released iOS 8, a significantly updated and refined version of its mobile operating system. iOS 8 is compatible with the following: iPhone 4s and later, iPad 2 and later, and iPod touch (5th-generation) and later, though it...

OS X Yosemite (10.10), formally announced on June 2, 2014, is the ninth significant update to OS X, Apple's desktop operating system. The golden master release became available on October 16th from the Mac App Store. Information Systems &...

On May 20, 2014 Microsoft announced the Surface Pro 3, the third generation Surface design. Notably, the ARM-based Windows RT version has been discontinued, leaving only the range of Intel-based, full Windows 8 Pro models, now with larger screens and...