Mastering the Audit of a Quality Management System (QMS) based on ISO 9001

Summary

This five-day intensive course enables participants to develop the necessary expertise to audit a Quality Management System (QMS) based on ISO 9001:2015 and ensure that the organization is competent in maintaining its quality management system. The Lead Auditor training will equip participants with the skills and ability to perform audits by applying widely recognized audit principles, procedures and techniques. During this training, the participant will acquire the necessary knowledge and skills to proficiently plan and perform internal and external audits in compliance with ISO 19011; the certification process according to ISO 17021.

Based on practical exercises, the participant will develop the skills (mastering audit techniques) and competencies (managing audit teams and audit program, communicating with customers, conflict resolution, etc.) necessary to efficiently conduct an audit.

Who should attend?

Internal auditors

Auditors wanting to perform and lead Quality Management System (QMS) certification audits

Project managers or consultants wanting to master the Quality Management System audit process

Persons responsible for the Quality conformity in an organization

Members of a Quality team

Expert advisors in Quality Management Systems

Technical experts wanting to prepare for a Quality audit function

Learning objectives

To acquire the expertise to perform an ISO 9001 internal audit following ISO 19011 guidelines

To acquire the expertise to perform an ISO 9001 certification audit following ISO 19011 guidelines and ISO 17021 specifications

To acquire the necessary expertise to manage a QMS audit team

To understand the operation of an ISO 9001 conformant Quality Management System

To understand the relationship between a Quality Management System and compliance with the requirements of different stakeholders of the organization

To improve the ability to analyze the internal and external environment of an organization, and audit decision-making in the context of a QMS

Educational approach

Practical exercises based on a full case study including role playings and oral presentations

Review exercises to assist the exam preparation

Practice test similar to the certification exam

Examination and Certification

The “PECB Certified ISO 9001 Lead Auditor” exam fully meets the requirements of the PECB Examination and Certification Programme (ECP). The exam covers the following competence domains:

Domain 1: Fundamental principles and concepts of Quality

Domain 2: Quality Management System (QMS)

Domain 3: Fundamental Audit Concepts and Principles

Domain 4: Preparation of an ISO 9001 audit

Domain 5: Conducting an ISO 9001 audit

Domain 6: Closing an ISO 9001 audit

Domain 7: Managing an ISO 9001 audit program

The “PECB Certified ISO 9001 Lead Auditor” exam is available in different languages (the complete list of languages can be found in the examination application form)

Duration: 3 hours

For more information about exam, refer to PECB section on ISO 9001 Lead Auditor Exam

After successfully completing the exam, participants can apply for the credentials of PECB Certified ISO 9001 Provisional Auditor, PECB Certified ISO 9001 Auditor or PECB Certified ISO 9001 Lead Auditor depending on their level of experience. Those credentials are available for internal and external auditors

General Information

Certification fees are included in the exam price

A student manual containing over 450 pages of information and practical examples will be distributed to participants

A participation certificate of 31 CPD (Continuing Professional Development) credits will be issued to participants

In case of failure of the exam, participants are allowed to retake the exam for free under certain conditions