T-Mobile Customer Service Contact Number

*Calls to 084 numbers cost 7p per minute plus your phone company’s access charge. We are not associated or affiliated with any of the companies or government agencies listed on the website, trademarks are property of their respective owners

T-Mobile Customer Service Hours

The T Mobile customer services team is available to take your call 7 Days – 8:00 AM-10:00 PM. Holiday availability may be different.

Saturday8:00 AM8:00 PMSunday8:00 AM8:00 PM

Day

Open

Closed

Monday

8:00 AM

10:00 PM

Tuesday

8:00 AM

10:00 PM

Wednesday

8:00 AM

10:00 PM

Thursday

8:00 AM

10:00 PM

Friday

8:00 AM

10:00 PM

Friday

8:00 AM

10:00 PM

Friday

8:00 AM

10:00 PM

Tips for Contacting T-Mobile

• When calling the T Mobile customer service number, please be respectful and courteous toward the employees. Their staff are well trained advisors that will not stand for verbal abuse.

• Before you contact T Mobile UK customer service, have your details ready. This is usually your mobile number, your account number (the one you use online) and some personal details to confirm your data protection authorisation.

• You will hear the voice prompting service for “EE” when you ring the T Mobile contact number. This is because it has been phased out. Please be accurate in your answers and your query will be dealt with as fast as possible.

Frequently Asked Questions

My phone isn’t receiving texts and I can’t make calls, what do I do?

You signal could be down. Please check to see if there is down-time in your area. This usually means that the signal will be lost due to some work being done. You can check this by going to the EE website and checking the coverage in your area by inputting your postcode.
If this is not the issue, you should restart your device, then reset your network settings if necessary. Or you can check to see if you’ve paid your last bill.
If you need help with these options, please call the T-Mobile telephone number provided here and speak to an agent.

Why does my bill increase every year if I’m using the same tariff?

The increase in your bill is related to the RPI (Retail Price Index). This is the measure that is calculated by looking at consumer pricing and inflation. This is usually no more than about 1 – 2 % and won’t affect your bill in a significant way. If you need a cheaper monthly premium, please call the T-Mobile contact number on this page and talk to an advisor about changing your tariff.

T-Mobile Phone Menu Options & Dial Code Shortcuts

Get through the automated phone messaging system fast.

Menu Option

Dial Code

Existing Customer or in The Process of Joining T-Mobile

1

Make a Payment

11

Upgrade, Leave T-Mobile or Provide Your Puk Code

12

Upgrades

121

Leave T-Mobile or Provide Your Number Using a Pac Code

122

Joining T-Mobile And Want to Provide a Pac Code

1221

Leaving T-Mobile or Want to Transfer Your Number to Another Network

1222

Considering Disconnecting Your Mobile Phone

12221

Mobile Broadband Customer With a Dongle, Tablet or Wireless Pointer And Now Leaving T-Mobile

12222

General Information on Transferring Your Mobile Number

1223

Change Your Price Plan, Account Details or Add a New Line to Your T-Mobile Account

13

Change Price Plan or Account Details

131

Add a New Line to Your T-Mobile Account

132

Help to Get a Puk Code or if Your Phone’s Been Lost or Stolen

14

Help Setting Up Your iPhone

141

Automated Information About Activating Your iPhone, Connect It to The Internet And Details of T-Mobile”s Fair Use Policy

1411

Activate Your iPhone

14111

Connect to The Internet

14112

Fair Use Policy

14113

Set Up Your Email

1412

Connect to Wifi

1413

Calling About a Repair, Exchange or Any Other Problems With Your iPhone

1414

Phone Support

142

Help With Picture or Text Messages

1421

Problems With Picture Messaging

14211

Problems Sending or Receiving Text Messages

14212

Internet on Your Phone Support

1422

Your Sim Blocked And You Need a Puk Code

1423

Any Other Phone Support

1424

Problems Making or Receiving Calls

14241

Other Phone Support

14242

Any Other Enquiry

142*

Mobile Broadband Support

143

Report Your Phone as Lost or Stolen

144

Any Other Enquiry About Mobile Broadband

14*

Join T-Mobile

2

Buy a T-Mobile Phone, Sim Pack or Usb Moden

21

Register Your New Pay As You Go Phone

22

Moving to T-Mobile And Want to Keep Your Current Mobile Number

23

General Information on T-Mobile

24

Interested in a Contract Phone

241

Interested in a Pay As You Go Phone

242

Find Out About Mobile Broadband

243

Payments And Billing, Content Lock And Lost or Stolen

2431

You Pay For Your Service As You Use It

24311

You Pay a Monthly Bill

24312

Help With Your Mobile Broadband Service or a Laptop Brought From T-Mobile

2432

Help With Mobile Broadband

24321

You Pay For Your Service As You Use It

243211

You Pay a Monthly Bill

243212

Help With a Laptop Brought From T-Mobile

24322

Queries About Tablet Device Such As an iPad or Samsung Galaxy Tab

2433

Need Help Activating a New iPad

24331

You Pay For Your Service As You Use It

243311

You Pay a Monthly Bill

243312

Other iPad or Tablet Queries

24332

You Pay For Your Service As You Use It

243321

You Pay a Monthly Bill

243322

Renew Your Contract or if You’re Leaving T-Mobile

2434

Top Up a Pay As You Go or U-Fix Phone With a Debit or Credit Card

3

Home Broadband

4

Sign Up For Home Broadband

41

You Already Have Home Broadband And Need Help With It

42

You Do Not Have a Home Broadband Query

43

About T-Mobile

T-Mobile was a mobile network operator based in the United Kingdom and owned by Deutsche Telekom since 1999. Deutsche Telekom struck a deal with Orange UK in 2009 to merger the T-Mobile and Orange brands and rename the new company – EE, making it the UK’s largest mobile network.

The mobile network Mercury One2One was created and launched in 1993 as an introduction to the mobile network market. It was a pioneer in the way that it was the first GSM 1800 network in the world.
They offered both pay-monthly and Pay As You Go options.

In 2009, Deutsche Telekom (who owned T-Mobile) and France Télécom (who owned Orange), made an announcement that they were to merge their businesses in the United Kingdom. EE was started (reference) and slowly and by 2015, it was completely phased out until as of February of 2015, no new or existing customer can use the T-Mobile brand.

The mobile network operator was not without controversy. In 2009 they were under investigation by Mohit Information Commissioner’s Office for the suspected illegal trade of personal data by some of it’s employees. This was a serious offense that potentially affected millions of customers.

This was admitted by the company, that said that it was a lone employee taking advantage of a security system that should have been more secure.

Postal Address

EE OR T-MOBILE UK
The Complaint Investigations Team
6 Camberwell Way
Sunderland
Tyne and Wear
SR3 3XN
United Kingdom

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Disclaimer

Calls to 087 numbers cost 13p per minute plus your phone company’s access charge. Calls to 084 numbers cost 7p per minute plus your phone company’s access charge. This is a call connection service, the official phone numbers can be found on the official website or the public domain at no cost. We are not associated or affiliated with any of the companies or government agencies listed on the website, trademarks are property of their respective owners. Contact BY at 03334560715