About TAXO'D

TAXO'D Limited privacy policy

Last updated: 24/05/2018

Introduction

TAXO'D Limited takes your privacy very seriously. This privacy policy has been prepared in line with the EU’s General Data Protection Regulation (GDPR) which takes effect on 25 May2018. The GDPR promotes fairness and transparency for all individuals in respect of their personal data. This privacy policy applies to all data we process, and by using TAXO'D Limited you consent to our collection and use of such data. If you would like to get in touch about anything in this policy or about your personal data then please contact Andrew Gregory our Data Protection Officer at andrew@taxodapp.com

Contents

Data we collect

What personal data do we share with third parties and who are they?

Why do we share data outside of the EU

How do we keep your personal data secure?

Changes to our privacy policy and control

Your rights

About us

1. Data we collect

As a data controller we collect a variety of data in order to deliver our services. We use a service called PORT to ensure that we collect and manage your personal data transparently, fairly and securely. Whenever we collect Personal Information from you, we let you know and you will be able to access the following precise information:

data we have collected from you

the basis on which we are holding it (e.g. because you gave us consent)

what we will do with it

how long we will hold it for

where it is stored

who it might be shared with

your rights in relation to the data, and

information on how you can access and manage this data.

We have provided further detail below about the specific types of data we collect and our reasons for doing so.

We use this data to: Set up user account, Provide goods or services, Send direct marketing, Personalise user experience

We collect this data using the lawful basis: Consent

1.2. What data do we collect when you visit our website, and why?

We collect cookies. Cookies are small pieces of data that websites send to a users' computer and are stored on the user's web browser. They are designed to enable the website to remember information, such as what a user might have put in a shopping cart for example.

2. What personal data do we share with third parties and who are they?

We share personal data with the following third parties:

Intercom - Data is transferred outside of the European Economic Area to United States under the protection of EU/US Privacy Shield.

HMRC - Data is not transferred outside of the European Economic Area.

Slack - Data is transferred outside of the European Economic Area to United States under the protection of EU/US Privacy Shield.

Compose - Data is not transferred outside of the European Economic Area.

Google Apps for Business - Data is transferred outside of the European Economic Area to United States under the protection of EU/US Privacy Shield.

COAX - Data is transferred outside of the European Economic Area to Ukraine under the protection of Derogations for specific situations.

Digital Ocean - Data is transferred outside of the European Economic Area to United States under the protection of EU/US Privacy Shield.

Amazon AWS - Data is transferred outside of the European Economic Area to United States under the protection of EU/US Privacy Shield.

Stripe - Data is transferred outside of the European Economic Area to United States under the protection of EU/US Privacy Shield.

Galaxy - Data is transferred outside of the European Economic Area to United States under the protection of EU/US Privacy Shield.

MailChimp - Data is transferred outside of the European Economic Area to United States under the protection of EU/US Privacy Shield.

There are certain situations in which we may share access to your personal data without your explicit consent; for example, if required by law, to protect the life of an individual, or to comply with any valid legal process, government request, rule or regulation.

3. Why do we share data outside of the EU

We may transfer personal data to a country outside of the European Economic Area (EEA), for example if a third party we share data with has servers located outside of the EEA. If this is the case we will obtain your consent or otherwise ensure that the transfer is legal and your data is secure by following the EU's guidelines.

You can see above where we send data outside of the EEA and on what basis we do so.

4. How do we keep your personal data secure?

We keep your data secure:

by carrying out regular penetration testing

by following internal policies of best practice and training for staff

by encrypting personal data

by using Secure Socket Layer (SSL) technology when information is submitted to us online

In the unlikely event of a criminal breach of our security we will inform the relevant regulatory body within 72 hours and, if your personal data were involved in the breach, we shall also inform you.

5. Changes to our privacy policy and control

We may change this privacy policy from time to time. When we do, we will let you know by changing the date on this policy, notifying customers where we are able to, adding notices to our website or mobile app, notifying customers of only significant changes. By continuing to access or use our services after those changes become effective, you agree to be bound by the revised privacy policy.

6. Your rights

the right to be informed about the collection and use of your personal data

the right of access to your personal data and any supplementary information

the right to have any errors in your personal data rectified

the right to have your personal data erased

the right to block or suppressing the processing of your personal data

the right to move, copy or transfer your personal data from one IT environment to another

the right to object to processing of your personal data in certain circumstances, and

rights related to automated decision-making (i.e. where no humans are involved) and profiling (i.e. where certain personal data is processed to evaluate an individual).

Since we use PORT, we are able to give you direct access to your personal data so that you can exercise the above rights.

We also give you the option to manage your data via:

online account

https://taxod.port.im

While we do not hold personal data any longer than we need to, the duration will depend on your relationship with us.

7. About us

We are TAXO'D Limited and our address is 12 Prescelly Road, Haverfordwest, Pembrokeshire, SA61 2SA, Wales. We are a company registered in England and Wales under company number 09397096. You can contact our Data Protection Officer Andrew Gregory at andrew@taxodapp.com.

TAXO’D LIMITED – SERVICES TERMS AND CONDITIONS

Summary of your key rights if you are a consumer – If you are a consumer, the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 state that in most cases you can cancel your contract with us within 14 days. If you ask us to provide services to you within this time, you may be charged for what you have used. You also have rights under the Consumer Rights Act 2015, for example we must provide services to you with reasonable care and skill. We must provide you with services that comply with your legal rights. This is just a summary of some of your key rights, for detailed information from Citizens Advice please visit www.citizensadvice.org.uk or call 03454 04 05 06. The information in this summary is not intended to replace the terms below which you should read carefully.

1. Who we are

1.1. This service is operated by Taxo’d Limited (“we”, “us” or “our”). We are a company registered in England and Wales under company number 09397096 and have our registered office at 12 Prescelly Road, Haverfordwest, Pembrokeshire, SA61 2SD.

1.2. You can contact us by emailing support@taxodapp.com

2. These terms and conditions

2.1. These terms and conditions, together with any documents referred to in them (including our Website Terms of Use at www.taxodapp.com/about/terms_website and our Privacy and Cookie Policy at www.taxodapp.com/about/privacy, are referred to together as our “T&Cs”. Our T&Cs explain how you may use our “Site” (which includes this website, all associated web pages and any associated mobile applications or other software applications) and the services we offer through the Site (our “Services”). Our T&Cs also set out the legal rights and responsibilities that apply to us and to you, and certain key information required by law.

2.2. If you buy Services from us you agree to be legally bound by our T&Cs so it is your responsibility to familiarise yourself with them. If you have any questions about our T&Cs please let us know as soon as possible by emailing support@taxodapp.com.

2.3. We reserve the right to change our T&Cs from time to time in accordance with clause 21 below.

3. Key information we have to give you

3.1. By law, the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 state that we must give you certain key information before a legally binding contract between you and us is made. This key information is set out in our T&Cs and on the Site and includes: the main characteristics of our services; your obligations in relation to our services (for example your payment obligations); your rights (including your cancellation rights); and our contact details in case you need to get in touch with us for any reason. The key information we give you by law forms part of our contract with you (as though it were set out in full here).

3.2. If we have to change any key information once a legally binding contract between you and us is made, we can only do this if you agree to it.

4. Our Services, Applications and Documentation

4.1. The Services we offer, together with the prices for these, are set out on the Site. The Services may change from time to time so please check the Site to make sure you are aware of the Services we offer.

4.2. We may make certain software or applications (together our “Applications”) available to you as part of the Service. Where relevant, we may also provide documents or other information in whatever media, including electronically, (the “Documentation”) to accompany the Services or Applications and help you get proper use out of them.

4.3. We shall ensure that the Services and any Applications or Documentation are provided with the degree of skill, care, prudence, efficiency, foresight and timeliness as would be reasonably expected of somebody in our position providing services similar to the Services.

4.4. Subject to your compliance with our T&Cs, we grant to you a non-transferable, non-exclusive licence to use the Site, together with applicable Applications and Documentation, to the extent necessary for you to receive the benefit of the Services in accordance with these T&Cs.

4.5. You are responsible for making all arrangements necessary for you to have access to the Services, including checking the compatibility of the Site and any Applications with the hardware and software you are using to access them.

4.6. We will try to keep disruptions to a minimum but we may suspend the Site or the Services from time to time to carry out maintenance and support work, and to investigate any unauthorised use in accordance with these T&Cs.

5. Creating an account and ordering Services from us

5.1. In order to use our Services you must create an account on the Site (an “Account”). You can apply to create an Account through the relevant sign-up page on the Site.

5.2. When you apply to create an Account you will also select the Services you wish to order from us. This information will be included in your application to us. You will be required to confirm your acceptance to our T&Cs when you make your application.

5.3. If we accept your application to create an Account and receive Services from us we will email you to confirm this. At this point a legally binding contract will be in place between you and us. It is therefore your responsibility to make sure that the details you submit to us are correct.

5.4. We reserve the right, at our discretion, not to accept an application to create an Account and/or receive Services. This may be due to technical constraints, because you or your business has been banned by us from using the Site or our Services, or for any other reason. If we do not accept your application then no legally binding contract will exist between us, we will not be obliged to provide Services to you and you will not be obliged to pay us.

5.5. If there were any mistakes in the information you provided in your application for an Account these can be corrected by accessing your Account and using the edit functions. If you have difficulty correcting your information please get in touch with us by emailing support@taxodapp.com.

5.6. If you apply for an Account on behalf of somebody else, including companies or other individual people (in each case the “Account Holder”), you must be authorised to do so. This means you must have permission to enter into a contract with us on behalf of the Account Holder since the contract will be legally binding on them.

6. Keeping Account details secure

6.1. During the application process you will choose, or be provided with, unique user information (for example a username and password) as part of our security procedures (“Login Information”).

6.2. You agree that you are solely responsible for keeping your Login Information confidential and you warrant (i.e. legally promise) that you will do so. You must not disclose your Login Information to any third party in breach of these T&Cs. If you know or suspect that anyone other than you knows your Login Information you must promptly notify us.

6.3. You acknowledge and agree that you are responsible for all activity carried out on the Site through your Account, and that you will be liable to us for any reasonable costs and expenses incurred by us as a result of any breach of these T&Cs committed through your account.

7. Your use of the Services

7.1. You may use the Site, Services, Applications and Documentation (our “Assets”) provided you do so in accordance with these T&Cs. However, unless we expressly agree otherwise in writing, you may not:

7.1.1. copy, cut and paste, email, reproduce, publish, distribute, redistribute, broadcast, transmit, modify, adapt, edit, abstract, create derivative works of, store, archive, publicly display or sell our Assets (or any part of them) or commercially exploit them in any other way that contravenes these T&Cs;

7.1.2. combine, merge or otherwise permit our Assets (or any part of them) to become incorporated in any other program, nor arrange or create derivative works based on them;

7.1.3. attempt to decompile (as defined in section 50B of the Copyright, Designs and Patents Act 1988) the underlying software (or any part of it) that is used to provide the Services and/or Applications, except and only to the extent that such restriction is prohibited pursuant to section 50B of the Copyright, Designs and Patents Act 1988; and

7.1.4. observe, study or test the functioning of the underlying software (or any part of it) that is used to provide the Services and/or Applications, except and only to the extent that such restriction is prohibited pursuant to section 50B of the Copyright, Designs and Patents Act 1988.

7.2. You shall use due care and diligence to avoid introducing any software virus or other contaminant (including but not limited to any bugs, worms, logic bombs, trojan horses or any other self-propagating or other such program) into our Assets that may infect or cause damage to any of them, or which may otherwise disrupt the proper use of them by us or by our other customers.

7.3. If we allow you to provide another person with access to your Account or to the Site, Services and Applications, you shall also ensure that such other person shall comply with the above clause and that any use or access by them:

7.3.1. does not exceed your permitted use;

7.3.2. is controlled and/or supervised by you; and

7.3.3. otherwise complies with, and is subject to, these T&Cs.

7.4. We reserve the right to monitor usage of our Services for the purpose of (among others) ensuring compliance with our T&Cs. We may also instruct third parties to conduct such monitoring on our behalf. If any monitoring reveals that you have failed (in our reasonable opinion) to comply with any of our T&Cs we reserve the right, in our sole discretion and without delay, to disable your Account and restrict your access to our Assets.

8. Third party applications and terms

8.1. The Site may from time to time allow integration with third party applications, websites, and services (“Third Party Applications”) to make certain content, products and/or services available to you. These Third Party Applications may have their own terms and conditions of use, privacy policies and/or other applicable terms (“Third Party Terms”) and your use of these Third Party Applications will be governed by, and must be in accordance with, such Third Party Terms.

8.2. You will be required to accept all applicable Third Party Terms. These will be notified to you within the Site and the Services at the point where you first use of the relevant Third Party Application, and thereafter where such Third Party Terms are subsequently updated.

8.3. Any breach by you of any applicable Third Party Terms shall, without limiting any other remedy available to the third party provider, be deemed to be a breach of these T&Cs.

9. Provision of Services and cancellation/termination by you

9.2. When we agree to provide Services to you we will do so subject to the following:

9.2.1. you may cancel the Services within the 14-day cancellation period by using the “close my account” option on your Account page, at which point your access to the Services will cease. If so, clause 10 below will apply;

9.2.2. you may cancel the Services at any time after the end of the 14-day cancellation period by using the “close my account” option on your Account page, at which point your access to the Services will cease. If so, no further fees will be billed from you. No refund will be made of any subscription fees already paid by you.

9.2.3. you may terminate your contract with us under clause 18 or clause 21.2 below; and

9.2.4. you may terminate your contract with us immediately at any time by giving us notice in writing if we commit a severe breach of any of our obligations under these T&Cs and, if that breach is capable of remedy, we have failed to remedy that breach within 10 days after receiving written notice from you requiring us to remedy that breach.

9.3. If this contract ends or is terminated in accordance with these T&Cs this will not affect our right to receive any money which you owe to us under this contract.

10. Your right to cancel

10.1. You have a statutory right to cancel your contract with us up to 14 calendar days after the start of it (i.e. the date we accept your application and start providing Services to you) without giving any reason. You can do so by using the “close my account” option on your Account page. If you do so you will be entitled to a full refund of any fees you have paid to us, except where we are allowed to keep such payments in accordance with these T&Cs (for example under clause 10.3 below). Refunds will be made without undue delay using the same means of payment as those used by you for the initial transaction.

10.2. Your right to cancel and receive a refund in accordance with clause 10.1 above expires after 14 days. You may still close your account after this time but you will not be entitled to a refund.

10.3. Under applicable law, we may not supply the Services to you until the 14–day cancellation period is over unless you have asked us to do so. You agree that if you access the Site and use the Services within the 14–day cancellation period you have duly authorised us, for the purposes of applicable law, to provide Services to you during this period. In this situation you still have a right to change your mind and cancel the contract during the 14–day cancellation period, however we will be entitled to charge you for the cost of Services provided up to the time you closed your Account. The amount we charge you will be in proportion to our then current monthly fee.

11. Termination by us

11.1. We may terminate your contract with us immediately at any time by giving you notice in writing (including by email) if you commit a severe breach of any of your obligations under these T&Cs and, if that breach is capable of remedy, you have failed to remedy that breach within 14 days after receiving written notice (including email) from us requiring you to remedy that breach.

11.2. If you are a business, we may also terminate your contract for Services with us immediately if you are subject to an “Insolvency Event” meaning an event where you are unable to pay your debts (within the meaning of section 123 of the Insolvency Act 1986) or become insolvent or an order is made or a resolution passed for your administration, winding-up or dissolution (otherwise than for the purposes of a solvent amalgamation or reconstruction) or an administrative or other receiver, manager, liquidator, administrator, trustee or similar officer is appointed over all or any substantial part of your assets or you enter into or propose any composition or arrangement with your creditors generally or any analogous event occurs in any applicable jurisdiction.

11.3. If we terminate your contract for Services with us under this clause 11 your right to access the Services, Applications and/or Documentation under these T&Cs shall terminate immediately.

12. Fees and payment

12.1. The fees for our Services are charged and payable monthly in advance on a subscription basis. The amount of our subscription fees and the ways you can pay these are set out on our Site. Our fees are in pounds sterling (£)(GBP) and are inclusive of VAT, sales or other taxes that may apply from time to time.

12.2. The level of our fees may vary from time to time. Please visit the Site to check the rates currently applicable. Changes to your Account could also result in changes to the amount of fees that you need to pay. Any changes will take effect in the billing cycle for the next month.

12.3. You will be charged once a legally binding contract comes into existence between us (see clause 5 above).

12.4. We will do all that we reasonably can to ensure that all of the information you give us when paying for Services is secure by using an encrypted secure payment mechanism. However, in the absence of negligence on our part, we will not be legally responsible to you for any loss that you may suffer if a third party gains unauthorised access to any information that you give us.

12.5. It is your responsibility to ensure that you have provided us with complete and accurate billing information for paying the subscription fees.

12.6. We shall be under no obligation to provide the Service to you if you fail to pay the subscription fees to us on time. If you fail to pay our fees then we will have the right to disable your Account and restrict your access to the Site and the Services. We will have no liability to you for any loss or damage arising as a result of any action we take under this clause 12 following your failure to pay our fees.

13. ‘Free trial’ periods

13.1. We may offer ‘free trial’ periods from time to time. We will not charge for use of the Services during a ‘free trial’. However, unless we state otherwise in writing you are only entitled to benefit from one ‘free trial’. If you request more than one ‘free trial' we will be entitled to charge you, and you will be liable to pay, subscription fees for all use of the Service that occurred after the end of the first ‘free trial' period.

13.2. At the end of a ‘free trial’ we will automatically renew your account to a full, paid subscription and charge you subscription fees at the then-current rates unless we have agreed otherwise in writing, or if you have closed your account.

14. Disclaimer and warranties

14.1. The Services are not a substitute for professional accounting advice and any information presented to you through the Service does not constitute, and should not be relied upon as, accounting advice.

14.2. If you are a consumer, you have rights under consumer protection laws (including but not limited to the Consumer Rights Act 2015). We must provide you with services that comply with your legal rights.

14.3. Notwithstanding clause14.2, you acknowledge and agree that:

14.3.1. we are not and cannot be aware of the extent of any potential losses (of whatever nature) resulting from any failure by us to carry out our obligations under this T&Cs;

14.3.2. your use of the Site is dependent on the reliability of the Internet and your use of your own computer system to access the Site;

14.3.3. the Site, Services and/or Applications have not been prepared to meet your individual requirements and that they cannot be tested in every operating environment so as to produce software which is error free or operates without interruption; and

14.3.4. it is your responsibility to ensure the facilities and functions of the Site, Services and Applications meet your requirements.

14.4. We do not warrant or represent that the Site, Services, Applications and Documentation (or any of them) shall be uninterrupted or error free, entirely secure, virus free, or interoperable with third party software or equipment.

14.5. Save to the extent that any exclusion is prohibited or restricted by law (including applicable consumer protection laws), no other representations, warranties or conditions, whether express or implied, beyond those set out in these T&Cs are given or assumed by us in respect of the Site, Services, Applications and/or Documentation. Any such representations, warranties or conditions are hereby excluded. This does not affect your statutory rights.

14.6. Any warranties we do give are subject to you using the Site, Services, Applications and/or Documentation in compliance with these T&Cs, and we shall not be liable under these T&Cs for, or required to remedy, any problem arising from any defect or error wholly caused by:

14.6.1. any use by you which is contrary to these T&Cs; or

14.6.2. any third party software or equipment used in connection with the Site, Services and/or Applications.

15. Ownership and use of your data

15.1. You are solely responsible for the accuracy and reliability of any data entered or uploaded to the Site by you while using the Services (“your Data”).

15.2. You retain ownership of your Data and all rights therein. Nothing in these T&Cs grants us, or transfers to us, any legal rights in your Data other than as necessary for us to process your Data in accordance with our T&Cs, for example to provide you with access to the Site and the Services. Subject to clause 15.3 below, we will only use your Data for these purposes.

15.3. We reserve the right to disclose your Data to law enforcement officials and/or HMRC in the investigation of fraud or other alleged unlawful activities.

16. Ownership and use of our intellectual property rights

16.1. References in these terms of use to “Intellectual Property Rights” means copyright, patents, rights in inventions, rights in confidential information, know-how, trade secrets, trade marks, service marks, trade names, design rights, rights in get-up, database rights, rights in data, domain names, rights in computer software and all similar rights of whatever nature and, in each case: (i) whether registered or not, (ii) including any applications to protect or register such rights, (iii) including all renewals and extensions of such rights or applications, (iv) whether vested, contingent or future and (v) wherever in the world they exist.

16.2. This Site and all Intellectual Property Rights in it are owned by us, our licensors or both (as applicable) and are protected by copyright laws and treaties around the world. We and our licensors reserve all of our (and their) related rights in connection with these T&Cs. This means, for example, that we (and they) remain owners of the Intellectual Property Rights in the Site and are free to use them as we (and they) see fit.

16.3. Nothing in these T&Cs grants you any legal rights in the Site other than as necessary to enable you to access the Site and use the Services, and any further or additional use is strictly prohibited unless you have our prior written permission.

16.4. You agree not to adjust, circumvent (or attempt to circumvent) or delete any copyright notices, digital rights or other security technology embedded or contained within the Site.

16.5. If you copy, download or otherwise acquire any part of the Site in breach of these T&Cs your right to use the Site and the Services will cease immediately and you must, at our option, return or destroy any copies of the materials you have made.

17. Compliance with applicable law

17.1. References in these T&Cs to “Applicable Law” mean any and all applicable laws, statutes, orders, rules, treaties, decree, regulations, directives, edicts, bye-laws, schemes, warrants, other instruments made under or to be made under any statute, any exercises of the royal prerogative and codes of conduct and regulatory rules or guidelines, whether local, national, international or otherwise existing from time to time, together with any other similar instrument having legal effect in the relevant circumstances.

17.2. We shall provide our Assets in accordance with Applicable Law to the extent that such Applicable Law applies to us, for example where it is general in nature or affects or relates to supply of the Services.

17.3. You shall use our Assets in accordance with Applicable Law to the extent that such Applicable Law is specific to you.

18. Events beyond our control

18.1. Our provision of the Services might be affected by events beyond our reasonable control, including (but not limited to) breakdown of systems or network access; strikes, lock-outs or other industrial disputes; or flood, fire, explosion, accident or natural disaster. If so, there might be a delay before we can start/restart the Services

18.2. We will make reasonable efforts to limit the effect of any of these events and will do our best to keep you informed of the circumstances so we can restart the Services as soon as these events have been rectified.

18.3. Notwithstanding the above clauses, we shall have no liability to you for any breach of these T&Cs caused by any event or circumstance beyond our reasonable control. However, if such an event or circumstance prevents us from providing the Services to you for a continuous period of more than thirty (30) days, then we will not charge you in respect of that 30-day period and you may cancel your contract by using the “close my account” option on your Account page.

19. Limits on our liability

19.1. This section restricts the extent to which we are liable for any losses which may be suffered by you in connection with your use of the Site and the Services.

19.2. Nothing in these terms of use excludes or limits our liability for death or personal injury arising from our negligence, or our fraud or fraudulent misrepresentation, or any other liability that cannot be lawfully excluded or limited.

19.3. Subject to clause 19.2, and to the extent permitted by law, we exclude all conditions, warranties and/or representations, whether express or implied, which may apply to our Assets.

19.4. Subject to clause 19.2, we will not be liable to any user of the Site for any loss or damage, whether in contract, tort (including negligence), breach of statutory duty or otherwise, even if foreseeable, arising out of or in connection with: (a) use of, or inability to use, the Site; or (b) use of or reliance on any information displayed on the Site.

19.5. Please note that in particular, we will not be liable for: loss of profits, sales, business, or revenue; business interruption; loss of anticipated savings; loss of business opportunity, goodwill or reputation; or any indirect or consequential loss or damage.

20. Data protection

20.1. You and we shall provide each other with reasonable assistance in complying with our obligations under applicable data protection law (including the Data Protection Act 1998 and the Privacy and Electronic Communications (EC Directive) Regulations 2003) insofar as necessary to facilitate each of our compliance with these T&Cs. Information about how we collect and process user data is set out in our Privacy and Cookie Policy at www.taxodapp.com.

20.2. If it is necessary for us to transfer any of your data to any sub-contractor or other third party so that we (or they on our behalf) can properly carry out our obligations under these T&Cs, we will ensure that such third party complies with our obligations relating to data protection.

21. Changes to our T&Cs

21.1. We reserve the right to change our T&Cs from time to time. This may happen for security, legal or regulatory reasons. If we change our T&Cs then the new or additional terms will be posted on our Site. We will also notify you of the changes by email. Any such changes will be effective from the start of your next monthly subscription. You should therefore check this page regularly for any changes to these T&Cs. Your continued use of the Site and our Services will be deemed to constitute acceptance of all of the new terms. These T&Cs may not otherwise be changed without our written consent.

21.2. If you object to any changes or additions to these T&Cs you may cancel your contract by using the “close my account” option on your Account page.

22. Disputes

22.1. We will try to resolve any disputes with you quickly and efficiently.

22.2. If you are unhappy with any aspect of the services we have provided to you, including the Services themselves, please contact us as soon as possible by sending an email to support@taxodapp.com.

22.3. If you and we cannot resolve a dispute using our internal complaint handling procedure, we will:

22.3.1. let you know that we cannot settle the dispute with you, and

22.3.2. give you certain information required by law about the options available to you.

23. General

23.1. These T&Cs are made in the English language only.

23.2. These T&Cs constitute the entire agreement between us and you in relation to the provision of Services and replace and extinguish all prior agreements or arrangements made between us, whether oral or written, in relation to the provision of Services.

23.3. Nothing in these T&Cs shall be deemed to constitute a partnership, or create a relationship of principal and agent between us for any purpose.

23.4. Save as expressly set out herein, for the purposes of the Contracts (Rights of Third Parties) Act 1999, these T&Cs are not intended to and do not give any person who is not a party to them any right to enforce any of their provisions. However, this does not affect any rights or remedy of such a person that exists or is available apart from that Act.

23.5. If any provision (or part of a provision) of these T&Cs is found by any court or administrative body of competent jurisdiction to be invalid, unenforceable or illegal, the other provisions shall remain in force. If any invalid, unenforceable or illegal provision would be valid, enforceable or legal if some part of it were deleted, the provision shall apply with whatever modification is necessary to give effect to the commercial intention of the parties.

23.6. A waiver of any right under these T&Cs is only effective if it is in writing, and it applies only to the party to whom the waiver is addressed and the circumstances for which it is given. No waiver shall be implied by taking or failing to take any other action.

23.7. Unless specifically provided otherwise, rights arising under these T&Cs are cumulative and do not exclude rights provided by law.

23.8. Provisions which by their terms or intent are to survive termination of these T&Cs will do so.

24. Governing law

24.1. If you are a consumer, please note that these terms of use, their subject matter and formation, are governed by the law of England and Wales. You and we both agree to that the courts of England and Wales will have exclusive jurisdiction. However, if you are a resident of Northern Ireland you may also bring proceedings in Northern Ireland, and if you are resident of Scotland, you may also bring proceedings in Scotland.

24.2. If you are a business, these terms of use, their subject matter and formation (and any non-contractual disputes or claims) are governed by the law of England and Wales. We both agree to the exclusive jurisdiction of the courts of England and Wales.

TAXO’D – WEBSITE TERMS OF USE

1. About these terms of use

1.1. These terms of use (together with any documents referred to in them) explain how you may use this website, all associated web pages and any associated mobile applications or other software applications (together the “Site”), whether as a guest or a registered user. Use of our site includes accessing, browsing, or registering to use our Site.

1.2. By accessing or using this Site you agree to be bound by, and comply with, these terms of use (and any documents referred to in them), so please read them carefully before you start to use the Site. If you do not agree with or accept any of these terms, you should stop using the Site immediately.

1.4. We may update these terms from time to time in accordance with clause 12.3 below.

2. About us

2.1. The Site is operated by Taxo’d Limited (“we”, “us” or “our”). We are a company registered in England and Wales under company number 09397096 and have our registered office at 40 Baring Gould Way, Haverfordwest, SA61 2SD.

3. Using the Site and restrictions on use

3.1. We permit you to use the Site only in accordance with the terms of use set out here (and any documents referred to here). Use of the Site in any other way, including in contravention of any restriction on use set out in these terms of use, is not permitted. If you do not agree with the applicable terms you should not use the Site. We may prevent or suspend your access to the Site if you do not comply with any part of these Website terms and conditions, any terms or policies to which they refer, or any applicable law.

3.2. You agree that you are solely responsible for all costs and expenses you may incur in relation to your use of the Site.

3.3. As a condition of your use of the Site, you agree:

3.3.1. not to use the Site to carry out or promote any activity that is unlawful in any way under any applicable law; and

3.3.2. not to use the site for any purpose that is prohibited by these terms of use.

3.4. In addition, your right to use the Site does not permit you to attempt to decompile (as defined in section 50B of the Copyright, Designs and Patents Act 1988) the underlying software (or any part of it) that is used in or to provide the Site, or to observe, study or test the functioning of the underlying software (or any part of it) that is used in or to provide the Site, except and only to the extent that such restrictions are prohibited pursuant to section 50B of the Copyright, Designs and Patents Act 1988.

3.5. The Site is intended for use only by those who can access it from within the UK. If you choose to access the Site from locations outside the UK, you are responsible for compliance with local laws where they are applicable.

4. Accuracy of information and availability of the Site

4.1. We may update the Site from time to time, and may change the content at any time. While we try to make sure that the Site is accurate, up-to-date and free from bugs, we cannot promise that it will be. Furthermore, we cannot promise that the Site will be fit or suitable for any purpose.

4.2. The Site is provided on an “as is” basis and we make no representations, warranties or guarantees, whether express or implied, that any content on the Site is accurate, complete or up-to-date. Any reliance that you may place on the information on the Site is at your own risk.

4.3. Any content placed on the Site by us is provided for general information purposes only. It does not, and is not intended to, constitute technical, financial or legal advice or any other type of advice and should not be relied on for any purposes. You should obtain professional or specialist advice before taking, or refraining from, any action on the basis of any content on our Site.

4.4. While we try to make sure that the Site is available for your use, we do not promise that the Site is available at all times nor do we promise the uninterrupted use by you of the Site. If you have any difficulties using the Site, please contact us by emailing support@taxodapp.com.

4.5. While we try to make sure that the Site is secure, we cannot guarantee the security of any information that you supply to us and therefore we cannot guarantee that it will be kept confidential.

4.6. Access to the Site is permitted by us in our sole and ultimate discretion. We may suspend, withdraw, discontinue or change all or any part of the Site as we see fit and without notice. We will not be liable to you if for any reason the Site is unavailable at any time or for any period.

4.7. You are responsible for ensuring that all persons who access the Site through your internet connection are aware of these terms of use and other applicable terms and conditions, and that they comply with them.

5. Third Party Applications

5.1. The Site may from time to time allow integration with third party applications, websites, and services (“Third Party Applications”) to make certain content, products and/or services available to you. These Third Party Applications may have their own terms and conditions of use, privacy policies and/or other applicable terms (“Third Party Terms”) and your use of these Third Party Applications will be governed by and subject to such Third Party Terms.

5.2. You understand and agree that we do not endorse and are not responsible or liable for the behaviour, features, or content of any Third Party Application or for any transaction you may enter into with the provider of any such Third Party Applications and we accept no responsibility for any loss or damage suffered by you as a result of the use of any Third Party Application.

6. Hyperlinks and third party sites

6.1. The Site may contain hyperlinks or references (including banner and pop-up advertising) to third party websites or applications. We have no control over third party websites or applications and accept no legal responsibility for any content, material or information contained in them. The display of any hyperlink and reference to any third party website, application, product or service does not mean that we endorse it and any reliance you place on such hyperlink, reference or advert is done at your own risk.

6.2. Your use of a third party site will be governed by the terms and conditions of that third party site. It is your responsibility to ensure you are happy with such third party terms and conditions.

6.3. You may create a link to the Site from another site provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it. You must not present or establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists.

6.4. We reserve the right to withdraw linking permission without notice and to require you to immediately remove any link to the Site at any time, and you shall immediately comply with any request by us to remove any such link.

7. Ownership, use and intellectual property rights

7.1. References in these terms of use to “Intellectual Property Rights” means copyright, patents, rights in inventions, rights in confidential information, know-how, trade secrets, trade marks, service marks, trade names, design rights, rights in get-up, database rights, rights in data, domain names, rights in computer software and all similar and related rights of whatever nature and, in each case: (i) whether registered or not, (ii) including any applications to protect or register such rights, (iii) including all renewals and extensions of such rights or applications, (iv) whether vested, contingent or future and (v) wherever in the world they exist.

7.2. This Site and all Intellectual Property Rights in it are owned by us, our licensors or both (as applicable). Such Intellectual Property Rights are protected by copyright laws and treaties around the world. We and our licensors reserve all of our and their rights in any such Intellectual Property Rights in connection with these terms of use. This means, for example, that we and they remain owners of them and free to use them as we and they see fit.

7.3. Nothing in these terms and conditions grants you any legal rights in the Site other than as necessary to enable you to access the Site, and any further or additional use is strictly prohibited unless you have our prior written permission.

7.4. If you copy, download or otherwise use any part of the Site in breach of these terms of use, your right to use the Site will cease immediately and you must, at our option, return or destroy any copies of the materials you have made.

8. Viruses

8.1. We do not guarantee that the Site will be secure or free from bugs or viruses. You are responsible for configuring your device in order to access the Site and you should use your own virus protection software.

8.2. You must not misuse the Site by knowingly introducing viruses, trojans, worms, logic bombs or other material which is malicious or technologically harmful. You must not attempt to gain unauthorised access to the Site, the server on which the Site is stored or any server, computer or database connected to the Site. You must not attack our site via a denial-of-service attack or a distributed denial-of service attack. By breaching this provision, you would commit a criminal offence under the Computer Misuse Act 1990. We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use the Site will cease immediately.

8.3. We will not be liable for any loss or damage caused by a virus, distributed denial-of-service attack, or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of the Site or to your downloading of any content on it, or on any website linked to it.

9. Limitation of our liability

9.1. Nothing in these terms of use excludes or limits our liability for death or personal injury arising from our negligence, or our fraud or fraudulent misrepresentation, or any other liability that cannot be lawfully excluded or limited.

9.2. Subject to clause 10.1, and to the extent permitted by law, we exclude all conditions, warranties and/or representations, whether express or implied, which may apply to the Site or any content on it.

9.3. Subject to clause 10.1, we will not be liable to any user of the Site for any loss or damage, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, even if foreseeable, arising under or in connection with the use of or inability to use the Site, or with reliance on any content displayed on the Site. In particular, we will not be liable for any business interruption, for any loss of profits, sales, business, revenue, anticipated savings, business opportunity, goodwill or reputation, or for any indirect or consequential loss or damage.

10. Data protection

10.1. You and we shall provide each other with reasonable assistance in complying with our obligations under applicable data protection law (including the Data Protection Act 1998 and the Privacy and Electronic Communications (EC Directive) Regulations 2003) insofar as necessary to facilitate each of our compliance with these terms of use. Information about how we collect and process user data is set out in our privacy and cookie policy at www.taxodapp.com.

11. General legal terms

11.1. Events beyond our control – we shall have no liability to you for any breach of these terms caused by any event or circumstance beyond our reasonable control including, without limitation, strikes, lock-outs or other industrial disputes; breakdown of systems or network access; or flood, fire, explosion or accident.

11.2. Rights of third parties – no one other than a party to these terms of use has any right to enforce any of these terms of use.

11.3. Variation – these terms of use are dated 1 May 2016. We reserve the right to vary these terms of use from time to time. Our new terms will be displayed on the Site and by continuing to use and access the Site following such changes, you agree to be bound by any variation made by us. It is your responsibility to check these terms of use from time to time to verify such variations.

11.4. Breach – we shall apply these terms of use in our absolute discretion. In the event of your breach of any of these terms we may terminate or suspend your use of the Site, disclose information to law enforcement authorities and/or HMRC or take any action we consider necessary to remedy the breach.

12. Disputes

12.1. We will try to resolve any disputes with you quickly and efficiently.

12.2. If you are not satisfied with us under these terms of use please contact us as soon as possible by sending an email to support@taxodapp.com.

12.3. If you and we cannot resolve a dispute using our internal complaint handling procedure, we will:

12.3.1. let you know that we cannot settle the dispute with you, and

12.3.2. give you certain information required by law about the options available to you.

13. Applicable law

13.1. If you are a consumer, please note that these terms of use, their subject matter and formation, are governed by the law of England and Wales. You and we both agree to that the courts of England and Wales will have exclusive jurisdiction. However, if you are a resident of Northern Ireland you may also bring proceedings in Northern Ireland, and if you are resident of Scotland, you may also bring proceedings in Scotland.

13.2. If you are a business, these terms of use, their subject matter and formation (and any non-contractual disputes or claims) are governed by the law of England and Wales. We both agree to the exclusive jurisdiction of the courts of England and Wales.

Cyber Security – protecting customer data

Security is essential to us as it is to you. Protecting your data is critical to the sustainability of our business as well as keeping the trust of our customers and investors, so we’ve taken the following steps to protect your data:

We use bcrypt algorithm with ten rounds to save your password

Any user information sent over the network is encrypted.

We use AWS KMS for storing users’ secret key

We use 256-bit encryption on transferring data

We use symmetric cryptography (AES) to store any user data

Our servers run on Digital Ocean, where the datacentres are co-located in some of the most respected datacentre facility providers in the world

Moving forward…

2019 is going to be a busy year. There are lots of new features in the pipeline, and with us currently being on the FCA ‘Innovation programme’ we are in the process of becoming an Authorised Electronic Money Institution, so security will at the core of everything we do.

Treating customer’s fairly

We strive to offer you a service that makes life easier and hassle-free when dealing with your tax returns. Your happiness is our happiness, and your problems are our problems. This is why it is in our culture to treat our customers fairly and listen to any issues or concerns they have, however big or small.

We will aim to provide services that are designed to meet the needs of the self-employed and will do our utmost to be transparent, clear and concise at all stages when using TAXO'D.

As part of fair treatment for customers, it is essential to acknowledge that if we make a mistake, we want to learn from it and put it right for you promptly.

How to make a complaint

If you are unhappy for any reason at all with Taxo’d, please contact us at complaints@taxodapp.com

What Happens once I’ve made a complaint?

We will investigate your complaint and write back to you in 3 working days. If we are unable to answer your complaint due to the nature of the query, we will write back to you within three working days and let you.