Frequently asked questions

Not sure where to report a crime, or have a question about what
we do? Our frequently asked questions might help.

How do I report a crime?

Call us on 0800 40 50 40 or text
61016 to report any crime that has already
happened, to seek crime prevention advice or to make us aware of
issues affecting your local station or your journey on the rail
network.

In an emergency, dial 999. An emergency is when
a crime is happening, someone suspected of a crime is nearby,
someone is injured, being threatened or in danger.

If your enquiry concerns buses or roads, you can contact local
police anywhere in the country by dialling 101.

When should I text you?

You can text us on 61016 to report non-emergency incidents,
similar to the ones you would report to the 101 phone number
provided by your local police force.

The text number will be monitored 24/7 and, while it is not for
reporting emergencies, we will be able to send officers if
required.

What do I do if I see a suspect package?

If you see a vehicle, unattended package or bag which might be
an immediate threat, move away and call 999 or
contact the nearest member of staff.

How should I report anti-social
behaviour?

Any threatening or abusive behaviour should be reported. This
includes rowdy, noisy or drunken behaviour, offensive or
threatening language, littering or vandalism, or forming part of a
menacing group.

Please call us on 0800 40 50 40 or text
61016 to report antisocial behaviour on the
railways. To report antisocial behaviour on buses or roads, please
contact your local police station on 101.

If a crime is in progress or if anyone is in immediate
danger, you should always dial 999.

What is a PND?

PND stands for Penalty Notice of Disorder and can be issued if
an officer has to have a reason to believe that a person
has committed an offence for which a PND is suitable and that they
have no history of similar offences. For information on fines,
how to pay them and any further information, please visit
our PND page.

Which areas do you cover?

We police the tracks, stations, trains and all related rail
infrastructure across England, Scotland and Wales. We also police
the London Underground system, Docklands Light Railway, the Midland
Metro tram system, Croydon Tramlink, Sunderland Metro and the
Glasgow Subway. You can find your local
station on the contact us page.

How are you funded?

The vast majority of BTP funding comes from the train operating
companies and Network Rail, however we do accept funding from the
Home Office for specific projects we are engaged in with them.

Do you have the same powers as local
officers?

Yes. Our officers receive the same training as Home Office
police forces, but we train them in extra skills relating to
track safety and railway byelaws.

Who do I contact if I've lost property on a train or at
a station?

We do not deal with lost property unless you know it has been
stolen. If you've mislaid something on a train or at a station, you
need to contact the relevant train operating company. Visit our lost property contact page