The Questions

Businesses are moving beyond using social media to gather followers and likes. They are turning to social media channels to engage their audience in dialogue, take care of customer questions and concerns and personalize the customer experience with their brand. Take a look at the questions our experts will tackle below:

How do you define the core mission of Social CRM?

What are the key technologies/practices changing customer service today?

What role does Social CRM play in a larger Social strategy? Is it necessary to have the one before the other?

The Details

To hear our expert's weigh in, join us Wednesday, November 28th, at 10 am PST / 1 pm EST / 1700 GMT. The easiest way to follow is to use the #CXMChat hashtag. We will be setting up a chat room and sending out the details via Twitter on the day of the Jam. See you on the 28th!