Re: Card won't work

Hi @Craig, she can reset her PIN by logging into online banking and following the steps below:

once you’ve logged in - select PINS & activate cards from the self service menu

select the card number from the card to manage menu

choose a new 4 digit PIN

enter an SMS code to confirm your identity and you’re done

If you don’t have access to online banking… visit one of our Bankwest ATMS with the Self Select PIN feature. Not all ATMS have this functionality but you can check which ones do by searching for a nearby ATM and looking for the phrase Self Select PIN once the ATM locations have been displayed.