Let us cover each of the stages where the exception was generated and then discuss the key steps for exception management.

At the time of material dispatch / delivery by the vendor, including receipt by the client

The typical exceptions at this stage are short / excess dispatch of material, material damaged in transit, material stolen in transit, material damaged on downloading, defective material / not as per specification, services not properly performed, outcome rejected by service receiver, delay in material delivery, sometimes early receipt of material also plays a part.

At the time of submission of the documents or supporting with the claim (though not detected at this stage)

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