When I last paired a cablecard, Comcast needed a Serial Number that was NOT listed on any pairing screen. It was on the side of the card itself.

YMMV

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Dunno what type of card you are using, but the serial number is on the pairing screen for Motorola cards.

That's only needed for activating the card and can be done at the office when they give you the card. It is only required for pairing if you have multiple cards on your account as Comcast would need to know which card to pair and they reference cards by serial number.

I received my replacement Premiere on Friday. Started setting it up and when I got to the point of going to the TiVo website and changing the service number, I discovered that it had already been changed or the new TiVo had been modified prior to shipment. Anyway, I went through guided setup, saying I would install a CableCard later. After that finished, I decided to go ahead and install the CableCard and see what happened. I now have access to all of my channels. The only issue is that when I change to some of the channels, mostly those below 200, it goes to the CableCard screen. If I hit live TV, I am viewing the requested channel. Bottom line, I will still call to try and get it paired to the new TiVo, but if they insist on a truck roll, I will tell them I am going to wait until August. Also, I need to get the $5 a month($2.50 for each TiVo) credit added to my account.

Got the In-Laws a TIVO HD. Originaly it was set up without a cable card straight analog cable.

I got the In-Laws a new Plasma TV so I convinced them to upgrade to Digital Cable Card Service.

Comcast did the truck roll and put in the cable card. TIVO did the guided set up. They got all the channels from 000-199 easy and ONLY the Broadcast Non-Encrypted channels above 200+ (E.g. NBC, FOX, ABC, CBS). They DID NOT GET the encrypted channels (e.g. USA, TNT, TBS, ) above 200.

They have done 2 truck rolls to put in another cable card and got the same problem. I have authorization to their account and confirmed that they are paying for a Channel Package that should include those channels.

Any thoughts on what might be wrong? Please reply or Private message me with any ideas.

Unfortunately I have to play CSR roulette as well until I get one that is familiar with Cablecards and your local rates.

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I'm one the phone with one of them now. They told me the Digital package is only on Outlet 1 and not on all Outlets. Have no idea how that is possible. Figure I would play along and say please add it to all the outlets. I wish Comcast had a number to go directly to Tech Support.

I'm one the phone with one of them now. They told me the Digital package is only on Outlet 1 and not on all Outlets. Have no idea how that is possible. Figure I would play along and say please add it to all the outlets. I wish Comcast had a number to go directly to Tech Support.

I'm one the phone with one of them now. They told me the Digital package is only on Outlet 1 and not on all Outlets. Have no idea how that is possible. Figure I would play along and say please add it to all the outlets. I wish Comcast had a number to go directly to Tech Support.

If not I'll send an email to We Can Help.

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What they are calling a digital "outlet" is actually any device capable of processing encrypted digital channels such as a TiVo w/cablecard or an STB. One such device is included in the package. Each additional device incurs a "digital outlet" fee.

Ok, so here's my latest bill for comcast. Each time I call to try to question the charges something gets screwed up and I lose something on my Tivos. Any advice?

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David,

What do you have in terms of number of TV's, outlets, TiVo's (models), cablecards, Comcast STB/DVR etc?

Interesting to see where you are they are still listing Basic Service and an added Premium channel but that varies from franchise to franchise. I believe they are trying to standardize on their "Digital" packages so for example we have Digital Preferred with 1 Premium (HBO) for $84.30 here.