DocLink not showing up Lotus Notes email

I have one user that is using Lotus Notes 8.5 and can't see any doclink that is sent to him. The doclink only shows up as a line of text "[Document link: DatabaseName]". I thought this was 8.5 problem but when I checked with another user that is using 8.5, that user get the doclink and can open it just find.

Is there some kind of setting on Notes that can prevent doclink to show up on the email?

One example where the user can't see the doclink is when the user get the email updates but can't see the doclink. Below is the code that I use to generate the email.

Again I only found one user that has a problem with this and the problem with any doc link that is sent to that user, like even when I send a doc link manually that user only get a text instead of the doclink.

check person record in the domain name and address book for the affected user. under mail section look "Format preference for incoming mail:" should be set to "Keep in senders' format" or "rich text format"

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