FAQS

Where is Borderless Mind team located?

Borderless Mind is located in NOIDA (suburb of New Delhi, India). All Resources assigned to clients are full time employees of the company.

Does Borderless Mind do project-based work?

No, Borderless Mind does not do project based work. However, we can recommend to you our sister company that does engage in project-based work.

How does offshore staffing or staff leasing work with Borderless Mind?

Borderless Mind provides a fully serviced office in NOIDA (suburb of New Delhi, India), which includes IT and communication tools along with general office facilities which includes a computer, basic software licensing (Windows OS or Linux OS), administration, time-keeping, and other support needs. An HR manager also takes care of any personnel issues which arise. We offer mandatory benefits such as sick leave, annual leave, health and life insurance benefits to all our personnel.

How do I engage with Borderless Mind?

Borderless Mind provides Resources on a month-to-month contract basis. We have ensured we keep the pricing very competitive. There are no additional savings for signing a long term contract. Each Resource will provide up to 160 hours of services per month. We do not work on any contract less than a month of service.

How do I manage my offshore staff or team member?

Your resource will become an extension of your team and should be treated as such. You will set their key performance areas and development goals. However, Borderless Mind will provide a dedicated account manager based in India who will address and handle any local support issues, working with our onsite HR manager to ensure your resources are well cared for and are working effectively in a positive environment.

What is the process for hiring a dedicated resource from Borderless Mind?

The of hiring a dedicated Resource is quite simple. You need to do is tell us what role, skill or process you would like to outsource and we look into our pool of Resources and find the right resource for your team. We will set up interviews. Once you find a Resource you are comfortable to work with, we will allocate them dedicated to you.

How is the recruitment of a dedicated resource managed?

In case we do not have an appropriate resource in our pool, we will hire a Resource to meet your unique needs. All you need to do is tell us what role, skill or process you would like to outsource and we will assist you in putting together relevant job descriptions, then begin sourcing resources for you to interview and select. Throughout the process we will provide advice and recommendations, and schedule candidates for interviews. You will decide on the right Resource for your team and they will become an extension of your business in our office in India.

Why Borderless Mind?

We believe that through outsourcing, small-to-medium-sized businesses can gain a competitive advantage. We understand businesses and recognize the challenges they face in today’s fast-paced and extremely competitive market. We understand the pitfalls related to outsourcing.

We help our clients set up a remote dedicated team in our offices and provide all the guidance and advice needed to make offshore staffing work for you.

We assist you in recruiting the right Resource(s) with the skills (Designer, Coder or other skills) required to do the job.

We offer fully functional office and great work environment.

We handle all the HR and payroll related issues.

We take care of all IT and Communication related requirements.

We have built successful IT and Digital Marketing business using resources from India and have also personally hired and worked with many outsourced providers and remote teams in India, therefore we know the pain one can go through to make outsourcing effective.
Our primary one goal is to provide businesses with cost-effective IT or Digital Marketing staffing solutions using a simple, transparent, and cost-effective.

Is there a Project Manager to supervise the Resource?

Our clients like control and want to supervise and communicate with their Resources directly. We however, assign an Account Manager and an Outsource Coordinator to your account to help in bridge any gaps. The Outsource Coordinator acts as a point of escalation in case there is a need for them to intervene.

Is there an option of replacement in case of dissatisfaction with any Resource?

Yes, if the client is dissatisfied with the performance of a particular Resource, Borderless Mind ensures timely replacement. The replacement Resource can take up to 2-4 weeks in case someone is not available in the pool.

Is there any additional charge related to hiring of a dedicated Resource with Borderless Mind?

No, there is no additional charge for hiring a dedicated Resource using Borderless Mind.

How long does it take to on-board a Resource?

Borderless Mind employee onboarding formalities take up to 2 business days. However, the onboarding process of the client may take a week or 10 business days. We have seen some of our clients fly to our NOIDA office (suburb of New Delhi, India) to onboard and train their team members in person. While others choose to onboard and train them remotely using Skype or GoToMeeting.

Why are Borderless Mind rates so competitive?

Borderless Mind is committed to providing highly skilled and top quality talent to our clients at a nominal cost. Internally we price the resource based on Cost Plus model. We maintain high satisfaction level with our Resources by ensuring they get paid on time, get the best working environment and long term working relationship with our clients. This ensures long term commitment from our Resources and higher satisfaction levels for our Clients and Employees. We keep our costs competitive by reducing the risks associated with poor hiring, filtering Resources for culture, capability and character, being selective about the clients we work with, and minimizing risks of doing business due to delayed payments from clients.

How does the payment process work with Borderless Mind?

To enable us to provide our clients best possible service, we encourage them to pay for our services in advance for work being performed by their Resource(s). Our clients pay via bank ACH/Wire Transfer. Clients pay every week or every two weeks or every month based on their preference. Most customers set up auto drafts for convenience. Some of our clients wish to pay using their PayPal accounts. We do take payments via PayPal but charge our clients 4% convenience fees to cover the transaction fees charged by PayPal.