Customer Care

Shipping Information

Shipping Information

Committed to a WOW experience, we're proud to fulfill orders with the fastest turn-around time in our industry. The vast majority of orders are processed, produced and shipped within 2-3 business days – including custom!

I'm Ordering Something Large, Will There be Oversized Carrier Charges?

For frames over 55" combined outside dimensions, an Oversized Carrier Charge is added. This reflects our shippers' surcharges for such large packages, as well as the additional packaging materials required to ensure that your oversized frame arrives just as beautiful as the day it left our workshop.

How Much Does Shipping Cost?

To make sure your order arrives as beautiful as the day it left our workshop, a tremendous amount of care and effort goes into custom packaging and shipping. Our shipping rates include the cost of parcel, custom packaging materials and extensive labor. Note: For those times when you are using a discount code, shipping rates are calculated using the original, undiscounted prices. More detailed shipping charts are shown below.

* With our favorable central location, 85% of the Lower 48 experiences shipping times of 3 business days.^ We stock some popular sizes, produced much more quickly. Please call Customer Care at 800-332-8884 for details.

How Can I Get My Order Even Faster?

Option 1 - Express Production is available for $9.50 (on orders under $1,500). Choosing this option creates expedited production of your order, saving one day of production time. Note: this option is independent of shipping upgrades.

If your order is greater than $1,500 please contact our Customer Care Advisors, so they can help get your needs met.

Beveled mirrors, shadow boxes, print only orders (canvas or paper) and Print & Frame presentations are not available for Express Production.

Option 2 - Express Shipping is another option. You may choose from Two Day Delivery (2 business days), One Day Day delivery (1 business day) or Next Business Day Priority (by 12pm). Note: upgrading to express shipping will expedite your shipping time, but has no impact on the time needed to craft your order.

Option 3 - Express Production + Express Shipping = the perfect choice for when you're in a super-duper major hurry! Choosing both of these options will condense both the speed at which your order is produced, as well as delivered.

Do You Ship Orders Outside the U.S.?

While pictureframes.com is based in the United States, we've happily shipped orders to a great number of non-U.S. destinations, for years. While completing your order, simply select your country when entering your shipping address.

If your country is part of our automated shipping quote process, you will receive the associated shipping charges for that order. If that isn't the case, your order will receive a custom quote review by our Shipping Department, and you will be emailed the cost of shipping prior to the processing of your order. Please note, certain very heavy items require our special attention to get you the best shipping rates. We will contact you if the weight of your item requires special pricing.

If your country is not listed in our menu, or you have other shipping concerns, you're also welcome to contact our Customer Care Department for the cost.

International Delivery TimesIn addition to our production time, International orders usually take 6-10 business days to many major markets for shipping. Typically, international orders ship USPS but we reserve the right to utilize other carriers such as UPS or FedEx depending on size & weight.

Want to know about orders to Canada?Canadian shipments typically ship USPS, but we reserve the right to utilize other carriers such as UPS or FedEx depending on size & weight. All Canadian orders will include a NAFTA statement of declaration.

Taxes, Duties, Brokerage Fees and TariffsIf taxes, duties, brokerage fees or tariffs are imposed by a destination country, then our customers will be responsible for those. For larger sized orders that can't be shipped via USPS to Canada, UPS or FedEx can be used instead to reduce brokerage fees or customers can use their own brokerage carrier. Standard brokerage rates will be used for business customers, but they may assign their own broker once they receive a customs notification.

Package TrackingPackage tracking capabilities vary depending on the method of shipment. All shipments will include a trackable customs declaration form.

Alternative Shipping MethodsIf you wish to use a shipping method not available through our site, please contact us, so we can make alternative arrangements.

Prices and Shipping ChargesAll prices are calculated in United States Dollars (USD).

Size RestrictionsGood news! There are no size limitations on Metal Frames (except Metal Backloaders), because they ship unassembled, with everything you need for easy home assembly. UPS and FedEx may be required for shipping larger sizes. (typically more expensive than USPS rates).

However, there is a maximum size for non-metal frames and all Print & Frame orders. This restriction varies by country and typically cannot exceed Outside Dimensions = Width + Height + (4x Moulding Width).

Mirrors and GlassUnfortunately, we do not ship mirrors or glass internationally, due to their fragility.