This website is operated by John Eastwood whose principle place of business for these activities is 15 Llys Ywen, Llandudno Junction, Conwy, LL31 9FF. Direct and confidential contact may be made by using email address

Regulated by the Claims Management Regulator in respect of regulated claims management activities.

If you are unhappy about the services of the solicitor who is dealing with your case, complaint should be made directly to them as they will be able to deal with any complaint under the solicitors own complaints handling procedures. Complaints about solicitors which are made to ourselves will be passed on to the solicitors firm to deal with the matter. If you believe that your solicitors response is inadequate then the matter should be referred to the Legal Ombudsman (see below for their details).

We may decline to consider complaints that are made more than six months after the complainant became aware of the cause of complaint.

We take pride in the service that we provide and hope that you will be entirely satisfied at all times. If however you find that you are required to complain then a complaint can be made by letter, email, telephone, in person or in any other form.

Our Complaints Officer will send you a written or electronic acknowledgement of the complaint with details of our internal complaints handling procedures within five business days of receipt, identifying the person who will be handing the complaint for the business. If possible, that person will not have been directly involved in the matter which is the subject of the complaint, and will have authority to settle the complaint.

Within four weeks of receiving a complaint, we will contact you to provide either:-

a final response which adequately addresses the complaint. You may refer the handling of the complaint to the Legal Ombudsman (see below for their details) if you are dissatisfied with the response;

or

a holding response which explains why we are not yet in a position to resolve the complaint and indicates when we will make further contact with you.

Within eight weeks of receiving a complaint we will contact you to provide either:-

a final response which adequately addresses the complaint. You may refer the handling of the complaint to the Legal Ombudsman (see below for their details) if you are dissatisfied with the response;

or

a response which:

explains why we are still not in a position to make a final response, giving reasons for the further delay and indicating when we expect to be able to provide a final response;

and

informs you that you may refer the handling of the complaint to the Legal Ombudsman if you are dissatisfied with the delay.

Where we decide that redress is appropriate, we will provide you with fair compensation for any acts or omissions for which we are responsible and will comply with any offer of redress which we offer to you and which you accept. Appropriate redress will not always involve financial redress..

If you are not satisfied with our response, or if a complaint is not resolved after eight weeks, you may refer the complaint to:-

Any information provided is used solely to facilitate a claim for damages for personal injury and is not used for any other purpose. The information will not be passed on to any third party except those directly involved in the settlement of compensation claim. The information is kept on password protected computer hard drives and is backed up regularly to a secure off site location. Any erroneous information will be corrected upon request. We fully comply with all data protection legislation.