Technical Support Blog

Learning how computers communicate can be an intimidating experience. However, by learning a few key pieces of information, you can quickly understand some of the basics. One important piece of information to start with is knowing the difference between a...read more

You may have employees that report to an office in the morning, leave the office to work off-site during the day, and then return back to the office at the end of their shift. Since they begin and end each...read more

You may need to move Virtual TimeClock from one computer to another for a variety of reasons. The two most common are hardware failure and relocating the time clock to a computer in a more convenient location. Armed with the...read more

Businesses implement time and attendance tracking systems for a variety of reasons. Some are just looking for a way to simplify payroll. Others need some effective tools for managing labor costs. And still others just want an easy way to...read more

There are several reasons for removing the Break and/or Lunch Buttons in the User Status window. You may not have a need to track time spent on breaks and lunches, so removing the buttons makes the clock in and out...read more

Do you have employees that regularly work swing or midnight shifts? Providing compensation to employees for performing work during nonstandard shifts is a common need for businesses. When gross wages are enabled for employee timecards, Virtual TimeClock provides a way...read more

Virtual TimeClock is a great solution for tracking employee time and attendance, but the key to automatically calculating hours and overtime is for staff to remember to use it consistently. Let's face it, occasionally employees will forget to punch in...read more

It's difficult enough trying to keep track of how many hours each employee is working so you can process payroll efficiently and accurately, all the while making sure you're not underpaying or overpaying them. Your life as a business owner...read more

Do you have employees that no longer work for your company or organization but their names still show on the in/out board list? Or perhaps you have seasonal employees who are returning to work after an absence and need to...read more

We occasionally receive calls from customers asking how to handle unpaid lunches for employees that come into the office in the morning, clock in, and then leave the office for the day. The employees don’t clock out for lunch or...read more

Have you ever looked at an employee timecard and only seen punch times for Monday, Tuesday, Thursday, and Friday? You may wonder what happened to Wednesday. Did the employee forget to clock in? Were they working offsite without time clock...read more

Calculating hours, totaling time, and tracking employee attendance are all functions of a good time clock software program. But the best time and attendance systems go way beyond simple time tracking for payroll purposes by adding more advanced features like...read more

Network Edition users may experience some time clock issues that are unrelated to their current network configuration. Virtual TimeClock will always provide a clear message telling you exactly what the issue is. Here are the most common non-networking connection issues.read more

Many of us like to solve our own problems. If something's not working correctly, we dive right in and fix it ourselves. We encourage this same approach with Virtual TimeClock. When troubleshooting remote client connections, start with the read more

Have you ever felt that if you had just a little more knowledge about a subject you'd be more self-sufficient? For example, computer networking can be intimidating for some people, but with a little knowledge about how computers communicate with...read more

Virtual TimeClock offers a lot of flexibility when it comes to employee timecards. You can decide what options to include on each report and how hours and overtime are sorted. You can even display total hours worked as decimal hours...read more

Growth is always a good thing, especially when your business is expanding. Fortunately, your Virtual TimeClock software has been designed to scale with the growth of your business. If you started out with one of the stand alone time clock...read more

Since recording time worked is at the heart of any time and attendance program, it's important for staff to be able to clock in and out accurately and efficiently. This helps the business owner know if staff are being paid...read more

If you're wanting to connect to your Virtual TimeClock Server over the Internet but your Internet Service Provider (ISP) gave you a monthly quote for a static public IP address that doesn't make it financially feasible, you may want to...read more

It's always recommended to uninstall your current version of Virtual TimeClock before upgrading to the latest release. This can be a little tricky for some people who are using Windows 8 or 8.1. So here are two easy ways to...read more

Do you know the fastest way to prepare employee hours for payroll processing? New Virtual TimeClock users (and sometimes those who have been using the time clock software for awhile) are often unsure what to do when the pay cycle...read more

Electronic timecard approval allows hourly workers to approve their hours worked, salaried workers to approve their paid leave hours, and managers to approve timecards for hourly and salaried workers within their group. Approval is an indication of acceptance that the...read more

One of the new security features built into Virtual TimeClock 15 is the TLS networking encryption that allows Virtual TimeClock Clients and the Virtual TimeClock Server to communicate without fear of your time clock data being intercepted. Another new security...read more

We occasionally get calls from Virtual TimeClock users looking for a way to further analyze their time clock data. Some just want to be able to manipulate the data in a spreadsheet program like Numbers or Excel. Others...read more

Port forwarding is one way that remote Virtual TimeClock Client computers can connect to a Virtual TimeClock Server computer on a different local area network. The port forward is configured in the router and/or modem at the location of the...read more