This article discusses Microsoft Office 2004 for Mac Service Pack 2. This service pack provides expanded support for Microsoft Exchange Server accounts, performance improvements, security enhancements, and increased stability for Microsoft Word 2004 for Mac, Microsoft Excel 2004 for Mac, Microsoft PowerPoint 2004 for Mac, and Microsoft Entourage 2004 for Mac. Additionally, this service pack includes all the improvements that were released in Microsoft Office 2004 Service Pack 1 (11.1.0), in the Office 2004 for Mac 11.1.1 Update, and in the international proofing tools updates.

We strongly recommend that system administrators install this service pack before you deploy Entourage 2004 for Mac in an organization. This service pack fixes many Entourage 2004 for Mac issues. These issues include improved support for Exchange Server accounts and migration issues from Microsoft Entourage X for Mac.

Improvements that are included in Microsoft Office 2004 for Mac Service Pack 2

Improvements for Exchange Server accounts

If your organization uses Exchange Server to store information such as e-mail messages, contacts, and calendar items, Office 2004 for Mac Service Pack 2 enhances the ability to access and modify this information from your Macintosh computer. Continual and automatic synchronization of all your Entourage 2004 for Mac messages, contacts, and calendar events with a server that is running Exchange Server is greatly improved in this service pack. Additionally, new Exchange Server account features have been added.

Microsoft Office 2004 for Mac Service Pack 2 includes the following improvements:

Delegation accessYou can use Entourage 2004 for Mac to delegate the management of your e-mail, calendar events, and address book contacts to someone else.

Public foldersYou can subscribe to public folders, create your own Exchange Server public folders, and access calendars and contacts that are stored in public folders.

SharingYou can share your address books, calendars, and mail folders with other Exchange Server users. You can open any address book, calendar, or mail folder that has been shared with you on an Exchange server. You can also mark contacts and calendar events as private in shared address books and calendars.

Multiple address books, calendars, and mail foldersYou can use Entourage 2004 for Mac to create multiple address books, calendars, and mail folders on an Exchange server.

Global address listYou can look up contact information that is stored in the global address list (GAL). When you type an e-mail address or the name of a contact, Entourage 2004 for Mac automatically finishes the address or name when it matches an entry in the GAL.

CalendarThe calendar responds more quickly when you view and search for calendar events. Overall stability is improved, and attachments in calendar events are preserved. Additionally, you can change every field when you modify a single occurrence of a recurring event.

Group by conversationYou can group e-mail messages by conversation.

Mailbox quotasYou can use Entourage 2004 for Mac to see the sizes of all folders in an Exchange Server account.

Important Exchange Server folders that are not in your mailbox, such as delegated folders and public folders, are read-only unless the appropriate update is installed on the Exchange server.
For more information, visit the following Microsoft Web site:

Additional improvements

The following improvements resolve many security and stability issues in Office 2004 for Mac.

Improvements for all Office 2004 for Mac programs

Hyperlinks to .mov files can be created
This service pack fixes an issue that prevents .mov files from being selected when you create a hyperlink in an Office document.

Color scans from HP Steinway Scanjet 4370 scanners can be inserted
This service pack fixes an issue that prevents the acquisition of color scans from HP Steinway Scanjet 4370 scanners when you click the Insert Picture From Scanner or Camera command in Office 2004 for Mac programs.

Stability is improved when you add text to PICT images
This service pack fixes an issue that could cause Office 2004 for Mac programs to close unexpectedly when you add text to PICT images by using fonts that do not have font metrics available.

Stability is improved when a network location or alias is used for user preferences
This service pack fixes an issue that could cause Office 2004 for Mac programs to close unexpectedly if the following conditions are true:

A network location or alias is used to store user preferences such as a NetBoot configuration.

The network location is unavailable.

Stability is improved when you drag an AutoShape
This service pack fixes an issue that could cause Office 2004 for Mac programs to close unexpectedly after you drag an AutoShape to a new location in a document.

Microsoft Cert Manager is improved
This service pack improves Microsoft Cert Manager. Microsoft Cert Manager is a tool that is used to import and export security certificates for use with secure e-mail. The service pack corrects an issue that causes Microsoft Cert Manager to incorrectly read the expiration date for some certificates. Additionally, this service pack corrects an issue that causes Microsoft Cert Manager to close unexpectedly when it exports some certificates.

The inability to add Office icons to the Dock in Mac OS X 10.4 (Tiger) is fixed
This service pack fixes an issue that prevents the Office Setup Assistant from adding Office icons to the Dock in Mac OS X 10.4 (Tiger).

Black and white GIF images with transparency are displayed correctly
This service pack fixes an issue that causes black and white Graphics Interchange Format (GIF) images with transparency to be displayed incorrectly when they are inserted into Office documents. To display the image correctly after you apply this service pack, delete and then reinsert the image in the Office document.

Improvements for Word 2004 for Mac

Performance is improved when you work with text or use a mouse wheel
This service pack fixes a performance issue that causes Word to respond slowly when you move the insertion point by using the arrow keys after you highlight, format, or delete text or after you format tables. Also, Word responds more quickly in Normal view and in Outline view when you use a mouse wheel to scroll through a document.

The method that is used to apply encryption is improved
This service pack improves the method that Word uses to apply encryption to the contents of documents that are protected by a password.

Bulleted and numbered styles copy correctly when the Organizer is used
This service pack fixes an issue that prevents Word from correctly copying bulleted and numbered styles between documents and templates when you use the Organizer.

Stability is improved when you copy content in Notebook Layout view to an Entourage e-mail message
This service pack resolves an issue that causes Word and Entourage to stop responding when you copy content in Notebook Layout view to an Entourage e-mail message.

Underlined tabs in numbered lists are now displayed correctly when the underline style is changed
This service pack fixes an issue that causes Word to stop displaying an underline for the tab between the number in a numbered list and the first character after the number when both items are underlined.

A document that is already open in Word is brought to the front when you try to open it againThis service pack changes the behavior that causes Word to prompt whether you want to revert to the last saved version of a document when you use the Finder to open a document that is already open. This issue may occur when you open the document by using the File menu in Word or by using the Project Palette. Now, the document that you try to open will be brought to the front.

Decimal tabs no longer cause numbers in tables to overlap the table border
This service pack fixes an issue that causes tables that contain both decimal numbers and a decimal tab that positions the numbers very close to the edge of the table border to overlap the table border.

Faxes now route correctly to the fax device instead of the default printer when you use macrosThis service pack fixes an issue that causes faxes to go to the default printer instead of the fax device if you use a macro to initiate fax jobs from Word.

OLE_LINK bookmarks no longer appear when a clipping file is created
This service pack fixes the unintended creation of an "OLE_LINK" bookmark in a Word document if you drag content from the document to the desktop to create a clipping file. This service pack also fixes an issue that causes Word to close unexpectedly when you paste tables and OLE objects into other documents.

Stability is improved when you create a table of contents in a table cell
This service pack fixes an issue that causes Word to stop responding when you work on documents that contain Table of Contents (TOC) fields in a table cell.

Smart quotation marks are displayed correctly
This service pack fixes an issue that causes Word to incorrectly display smart quotation marks by changing some opening quotation marks to closing quotation marks under certain circumstances. For example, this issue may occur when soft line breaks are used.

Stability is improved for the Sounds Like option in the Find dialog box
This service pack fixes an issue that caused Word to close unexpectedly when you use the Sounds Like option in the Find dialog box.

Stability is improved for print previews
This service pack fixes an issue that could cause Word to close unexpectedly when you view a print preview.

Stability is improved for the Style box on the Formatting toolbar
This service pack fixes an issue that could cause Word to close unexpectedly when you use the Style box on the Formatting toolbar.

Stability is improved for lists
This service pack fixes an issue that could cause Word to close unexpectedly when you copy and paste lists between or within Word documents.

Stability is improved for the Reviewing toolbar
This service pack fixes an issue that could cause Word to close unexpectedly when you use the Reviewing toolbar. Additionally, this service pack improves the behavior and reliability of tracked changes.

Floating pictures print correctly when they are used in labels
This service pack fixes an issue that causes floating pictures that are inserted in a label not to print or not to appear in the print preview.

Documents that contain tracked changes print correctly
This service pack fixes an issue that could cause documents that contain tracked changes to scale to a smaller area of the page under certain circumstances. For example, this issue may occur when you click Hidden Text under Nonprinting Characters in the Preferences dialog box.

If you do not select a paper size, Word uses the first paper size in a subset
For printer drivers that support paper-size subsets, Word previously used the last paper size in a subset if you did not specify a paper size. Now, Word uses the first paper size in the subset if you do not specify a paper size. For example, Word uses the standard US Letter paper size at the top of most US Letter paper-size subsets.

Performance is improved for address books that contain more than 5,000 contacts
This service pack improves performance when you use Word with an Entourage address book that contains many contacts. Word can be used with Entourage address books that contain up to 32,000 contacts.

Improvements for Excel 2004 for Mac

The method that is used to apply encryption is improved
This service pack improves the method that is used by Excel to apply encryption to the contents of workbooks that are protected by a password.

Stability is improved for Goal Seek and the Conditional Sum Wizard running under Mac OS X 10.4 (Tiger)
This service pack fixes an issue that could cause Excel to close unexpectedly when Goal Seek and the Conditional Sum Wizard are used under Mac OS X 10.4 (Tiger).

Stability is improved when you use the Project Gallery to open .xla files
This service pack fixes an issue that causes Excel to close unexpectedly if you use the Project Galleryopen an Excel Add-in (.xla) file.

Large pasted worksheets display correctly in PowerPoint presentations
This service pack improves the display of large worksheets when they are pasted into a PowerPoint presentation. Previously, large worksheets were displayed as truncated tables when they were pasted into a PowerPoint presentation.

Stability is improved when you work with cells that contain many line breaks
This service pack fixes an issue that could cause Excel to close unexpectedly when you work with cells that contain many line breaks.

Stability is improved when you scroll or zoom in a worksheet in Page Layout view
This service pack fixes an issue that could cause Excel to close unexpectedly when you scroll or zoom in a worksheet in Page Layout view.

Stability is improved for other versions of Excel when you open workbooks created in Excel 2004 for Mac
This service pack fixes an issue that could cause workbooks that contain FileMaker queries or Compatibility Report information or workbooks that are saved in Page Layout view to close unexpectedly in other versions of Microsoft Excel for Windows and Microsoft Excel for Mac. To resolve this issue, install this service pack. Then, resave your workbooks in Excel 2004 for Mac.

Improvements for PowerPoint 2004 for Mac

Text layout compatibility with Microsoft PowerPoint for Windows is improved
This service pack includes an improved text-layout engine that provides more compatibility between Microsoft PowerPoint for Windows and Microsoft PowerPoint for Mac. Therefore, text layout in both operating systems should look much more similar and should contain fewer text-wrapping differences. Because earlier versions of PowerPoint for Mac do not include the improved text-layout engine, you may see a small difference in text layout in PowerPoint 2004 for Mac compared to earlier versions of PowerPoint for Mac.

Performance for movie playback is improved
Playback performance for movie files that use QuickTime-supported codecs is significantly improved in this service pack. To improve playback performance during presentations that use two monitors, movies play on only the main presentation screen. They do not play on the presenter tools screen.

Stability is improved when you double-click hyperlinks in Slide Show view
If you double-click a hyperlink in a presentation in Slide Show view, PowerPoint may close unexpectedly. This service pack fixes this issue. Now, either a single-click (recommended) or a double-click opens the hyperlink correctly.

Stability is improved when you open presentations that were saved in earlier versions of Microsoft PowerPoint for Windows that use older presentation formats
This service pack fixes an issue that causes presentations that were created by Microsoft PowerPoint for Windows and saved in the PowerPoint 97-2003 & 95 Presentation (*.ppt) format to be deleted just after the presentations are saved.

Only one message displays if the required fonts are missing
This service pack fixes an issue that causes PowerPoint to display a series of repetitive messages and sometimes close unexpectedly if the required fonts are not present on the computer. Now, PowerPoint displays one message per session when the required fonts are missing. Additionally, there is an option not to show the message again.

Improvements for Entourage 2004 for Mac

End times adjust correctly after you modify a single occurrence of a recurring calendar event
In earlier versions of Entourage for Mac, when you change the end time of a single occurrence of a recurring calendar event and then print your calendar by using the Weekly view, the printout includes the end time of the recurring meeting instead of the modified end time of the single occurrence. This service pack fixes this issue.

Performance is improved for Mac OS X 10.4 (Tiger)
Entourage 2004 for Mac 11.2 is optimized to prevent performance issues with new technologies that are introduced in Mac OS X 10.4 (Tiger). These technologies include the Spotlight search feature. Without this service pack, Entourage 2004 for Mac performance may decrease under Mac OS X 10.4 (Tiger).

Delegate access works with Exchange servers in a front-end or back-end topology
Delegates can now synchronize mailbox information for the mailbox owner through Exchange servers in a front-end or back-end topology through the front-end server. Previously, delegates needed direct access through the firewall to the back-end server to synchronize mailbox information for the mailbox owner.

Stability is improved for nested groups in the address book
This service pack fixes an issue that causes Entourage not to send an e-mail message to a nested group in the address book. A nested group is a group that contains one or more other groups.

Stability is improved when you use an IMAP account that has Live Sync enabled
This service pack resolves an issue in which IMAP accounts that use both the Live Sync (stay connected with server) option and a Send & Receive All schedule have duplicate messages in the Inbox.

Support is improved for .ics files
This service pack adds support for .ics files that use Unix-style line breaks. This fix improves compatibility with third-party online services.

Stability is improved for HTML e-mail messages
Some users have reported strange display behavior when they compose or view HTML e-mail messages in Entourage 2004 for Mac. For example, right-justified text and oversized fonts may appear in entry fields. Alternatively, unexpected error messages may be displayed when users access other Entourage features after they view an HTML e-mail message. This service pack fixes this issue.

Importing from Apple Mail in Mac OS X 10.4 (Tiger) works correctly
This service pack fixes an issue that prevents Entourage from importing mail, rules, and signatures from Apple Mail in Mac OS X 10.4 (Tiger).

Attachment size limits on sent messages are correctly enforced
This service pack fixes an issue that prevents Entourage from correctly enforcing the attachment size limit on messages that are sent through an Exchange server. This problem causes sent messages that have attachments that exceed the size limit to remain in the Outbox. This causes transaction log files on the Exchange server to grow at an unexpected rate. After this service pack is installed, Entourage alerts users when they try to send an e-mail message that has an attachment that exceeds the size limit that is enforced by the Exchange server.

Updated definitions for the Junk E-mail Filter
This service pack provides the Junk E-mail Filter with a more current definition of which messages should be considered junk. Additional updates to the Junk E-mail Filter are planned.

Deleted e-mail messages no longer reappear when you use POP mail servers
This service pack fixes an issue that affects users of POP e-mail accounts that have the Leave a copy of each message on the server option enabled in Entourage. The issue causes deleted e-mail messages to reappear and to sometimes appear more than one time in the Inbox.

Previously released improvements that are included in this service pack

The following improvements were released as part of previous Office 2004 for Mac updates, Microsoft Office 2004 for Mac Service Pack 1 (11.1.0), Microsoft Office 2004 for Mac 11.1.1 Update, and international proofing tools updates. The improvements in these updates are included in Microsoft Office for Mac 2004 for Mac Service Pack 2 (11.2.0).

Previously released improvements for all Office 2004 for Mac programs

The display of inserted PICT images is improved
This service pack fixes several issues that cause PICT images to be displayed incorrectly as soon as they are inserted into an Office document.

Black and white scans from Xerox scanners import correctly
If you use a Xerox WorkCentre multifunction product and the Xerox WorkCentre C2424 TWAIN driver to scan images in low-resolution black and white, the images are inserted correctly when you use the Insert Picture From Scanner or Camera command in Office 2004 for Mac programs.

Previously released improvements for Word 2004 for Mac

AutoRecover functions correctly when FileVault is enabled
Previously, setting the AutoRecover folder location to a location inside a FileVault-protected home folder did not work. This issue is fixed. FileVault is an Advanced Encryption Standard (AES) with 128-bit keys that helps secure your home folder by automatically encrypting the contents. For more information about FileVault, see Apple Help.

Security is improved when you open a document that has macros
Word, Excel, and PowerPoint now support an additional level of security that affects macros that open other Office documents that contain macros. You can use the Application.AutomationSecurity property to set the level of security that you want.
For more information about the Application.AutomationSecurity property, click the following article number to view the article in the Microsoft Knowledge Base:

How to use the Application.AutomationSecurity property in Office v.X and in Office 2004 for Mac

Text changes to the font that is selected on the Font menu
Sometimes, a font change may not take effect when you use the Font menu. This problem may occur if you click to clear the WYSIWYG font and style menus check box in the Preferences dialog box and then use the Font menu to change the font in a document. This problem is fixed. The text now changes to the font that you select on the Font menu.

Note To open the Preferences dialog box, click Preferences on the Word menu.

Swiss German proofing tools are correctly detected
When you open the Compatibility Report in Word, you receive the following error message:

Swiss German proofing tools are not installed.

This problem is fixed. Text that is marked as Swiss German text is proofed by using the German proofing tools. These tools are installed by default. The Compatibility Report no longer reports this issue.

Text selection is improvedWhen you double-click a word to select it and then drag the selection to include more words, Word sometimes selects the previous word in addition to the words that you selected. This problem is fixed. Word no longer selects the word that occurs before the words that you select.

Previously released improvements for Excel 2004 for Mac

Security is improved when you open a document that has macros
Word, Excel, and PowerPoint now support an additional level of security that affects macros that open other Office documents that contain macros. You can use the Application.AutomationSecurity property to set the level of security that you want.
For more information about the Application.AutomationSecurity property, click the following article number to view the article in the Microsoft Knowledge Base:

How to use the Application.AutomationSecurity property in Office v.X and in Office 2004 for Mac

Calculation performance is improved for array formulas that include a user-defined function
This service pack improves the calculation performance of array formulas that include a user-defined function.

Previously released improvements for PowerPoint 2004 for Mac

Performance is improved when you play movies in a slide show
When you play movies in a slide show, performance is improved. Movies typically play more smoothly.

Compatibility with fonts is improved
Compatibility with fonts is improved. This improvement achieves a better overall appearance of fonts. Font compatibility includes Open Type fonts, symbol fonts, and fonts that are used in presentations that are created in other versions of PowerPoint.

Dragging objects on a slide works correctly when the ruler is turned on
If you drag an object on a slide when the ruler is turned on, the object now remains in the position where you put it.

Security is improved when you open a document that has macros
Word, Excel, and PowerPoint now support an additional level of security that affects macros that open other Office documents that contain macros. You can use the Application.AutomationSecurity property to set the level of security that you want.
For more information about the Application.AutomationSecurity property, click the following article number to view the article in the Microsoft Knowledge Base:

How to use the Application.AutomationSecurity property in Office v.X and in Office 2004 for Mac

Stability is improved when you open presentations that contain invalid font information
This service pack fixes an issue that could cause PowerPoint to stop responding when you open presentations that contain invalid font information.

Previously released improvements for Entourage 2004 for Mac

The Entourage icon remains stationary when a connection error occurs
When a connection error occurs, and an error log entry is created, the Entourage icon no longer bounces in the Dock.

Sent messages display the Sent status in the Microsoft Outlook Info Bar
Sometimes, messages that are sent from Entourage did not appear in the Info Bar as Sent when you view the messages in Outlook. This issue is fixed. Now, when a message is sent from Entourage, the Info Bar shows the message as Sent when you view the message in Outlook.

Connections to the Internet by using an internal modem are improvedWhen you connected to the Internet by using an internal modem, you may experience problems. Entourage tries to connect to another internal modem or to an Infrared Data Association (IrDA) wireless device after it makes a point-to-point protocol (PPP) connection to an external modem. This problem is fixed. Entourage now connects to the Internet by using the current connection.

Sending SMTP messages by using SSL connections is improved
Sending e-mail messages by using Secure Sockets Layer (SSL) connections sometimes caused problems. Occasionally, a message was not sent. This problem is fixed.

Pictures from iPhoto can be attached to an e-mail message
Attaching pictures from iPhoto to e-mail messages sometimes caused problems. Occasionally, a file that has the file name Attachment (PlayerPro document).669 was attached instead. This problem is fixed.

The Microsoft User Data folder can be accessed from a network volume
When you try to access the Microsoft User Data folder from a network volume, you may experience problems. You may receive the following error messages:

Keyboard shortcuts in Adobe CS products are available when Entourage is open
Sometimes, keyboard shortcuts in Adobe CS products were unavailable when Entourage was open on the computer. This problem is fixed.

Entourage can connect to Domino IMAP servers
Entourage could not connect to Domino IMAP servers that use double-backslash (\\) as a directory separator. This problem is fixed.

SSL support for Exchange delegate access is improved
Entourage now allows for Exchange Server delegate access over SSL.

Connecting to a POP account is improved
Connections to a POP account when you use Entourage sometimes caused problems. Occasionally, Entourage did not detect that the server had closed the connection. This problem is fixed.

Previously released improvements for Visual Basic for Applications

This service pack fixes a memory allocation issue that could cause Office 2004 for Mac programs to stop responding when you open documents that contain forms that were created in Visual Basic for Applications. This issue affects users of Adobe Acrobat.

Remote Desktop Connection Client 1.0.3 for Mac provides improved stability when you minimize the client window and when you copy and paste data from the client window to Macintosh applications. Stability is also improved for users of Mac OS X 10.3 and later versions of Mac OS X. Additionally, stability is improved when Remote Desktop Connection Client is used on Macintosh computers that have PowerPC G5 processors.

Previously released improvements for international proofing tools

This service pack includes updates to the following international proofing tools:

German

Swiss German

Italian

Swedish

Proofing tools help users by underlining words that might not be spelled correctly and by providing suggestions. The service pack corrects an issue that causes Word to report that too many files are open when Word uses auto-hyphenation in large documents.

The third-party products that this article discusses are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.

How to obtain Microsoft Office 2004 for Mac Service Pack 2

The following file is available for download from the Microsoft Download Center:

Microsoft scanned this file for viruses. Microsoft used the most current virus-detection software that was available on the date that the file was posted. The file is stored on security-enhanced servers that help prevent any unauthorized changes to the file.