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Shop policies

Last updated onJune 3, 2013

Thank you for visiting my shop!
I really appreciate your time and business and try my best to provide a great overall experience should you choose to purchase an item from me. All items are made, packaged, and shipped with the utmost care.

Payment

Shipping

Orders are shipped via USPS FIRST CLASS MAIL to provide the most affordable shipping costs, unless prior arrangements have been made for upgraded shipping.

DOMESTIC orders take 3-5 days to arrive to their destination and are shipped within 1-3 days (AFTER receiving payment).

INTERNATIONAL ORDERS are shipped twice weekly and can take up to 25 BUSINESS DAYS TO ARRIVE. Customs may hold your package for an additional time. Please understand I have no way of preventing this, and contact me if you have special instructions regarding your shipment.

---TO UPGRADED SHIPPING:---
USPS First Class Mail does NOT include insurance. Tracking number will be e-mailed to you upon shipment.
Message me before buying if you would prefer a different shipping option, such as a expedited service, insurance, or tracking number, and I'll send you price information as those options cost a bit more.
--INSURANCE--
Insurance is only provided without additional cost on DOMESTIC orders over $100.00. If you would like your package fully insured, contact me before purchase.

-----ADDRESS:----
I ship to your account's PAYPAL address. If you need it sent elsewhere, or your Etsy shipping address does not match your Paypal address, please message me ASAP and let me know which address you'd like it sent to.

---INTERNATIONAL TAXES & CUSTOMS FEES:----
Import duties, taxes and customs fees are not included in the item price or shipping charges. These charges are the buyer's responsibility. Please check with your country's customs office to determine what these additional costs will be BEFORE buying.
I have no way to know if you will be charged customs taxes fees or how much they will be before shipping the item. Each country has different fees and import policies.
If you have special instructions regarding customs please note them with your order.

-----LOST ITEMS:-----
I can't be held responsible for items gone missing during shipment if insurance is not purchased. Once it leaves my hands, I have no control over what happens to it. If this should happen, I will provide you with a receipt for proof of shipment. To purchase insurance, please contact me before completing your transaction.

ITALY & ARGENTINA:
Items ordered from these destinations will be shipped PRIORITY MAIL with limited tracking because of the unreliable postal systems in these countries. Items will arrive in 6-10 business days.

Refunds and Exchanges

----RETURNS:----
Full return up to 2 WEEKS after receiving your product, just pay S&H to send it back undamaged, in original packaging. Refund will be issued through Paypal, please note that Paypal may take a small fee, but I will not.

PLEASE INSPECT YOUR PURCHASE ON ARRIVAL and message me ASAP if you are not satisfied in any way.

Additional policies and FAQs

Please feel free to ask me any questions, or if you have any concerns. Suggestions and custom orders are welcome.
Please message me BEFORE leaving feedback if there is an issue with your purchase. I want you to be happy!