Business process is defined as a set of rules, measures in dealing with the characters, their receiving and issuing written, their records and deliver in the work, processing, using, uploading, storing, and urinary excretion of surrender to the competent archives or other competent authority which constitutes the fundamental concepts that are the Scriptorium, the court records, document, in written form (the Act or submission), archives, clasification, registration number and the rest. The term of Office of a business within the State administration bodies that pertains to their entire scope of work, and prescribes the based the regulation on Office operations also with the most important principles that are necessary in order to achieve a timely and high-quality work within the administrative organization (principle of legality and accuracy, the principle of ekspeditivnosti, the principle of simplicity, clarity and uniformity when, the principle of economy (economy), and the principle of kindess.
Through analysis of the Office of operations special attention is given to the concept of the notary office, which hereinafter is defined as a special internal organizational unit in the agency or organization in which you are performing Office jobs (receiving and reviewing the acts and other mailings, sorting and arranging acts, entering the acts (record keeping), the delivery of acts in the work, administrative-technical acts, processing of shipment acts; distributing acts, placing the acts in the archives (records) and save) and her organs are shared on admissions , typing, Office otpravni Office, the delivery Office and archives.In connection with electronic office business is different: the business process in an electronic format, which governs the standard of the electronic project of office operations and the use of electronic mail, electronic document and in general all documents in electronic form to the Office business.
Also, an important concept it represents and the archival service which is done as a public service compulsory in the entire territory of the Republic of Croatia, and the notion of administrative fees representing the reimbursement of costs paid by legal entities and natural persons for writings and actions in front of the bodies of State administration and other bodies, which lead the administrative procedure. Treatment of memorials of the party and all the actions that are necessary to make the party achieve its right or has fulfilled the obligation is shown by the example of office operations within the Registrar's Office of the city administration in Šibenik, which is in this case a request to obtain approval of the concession for the performance of activities on the sea shore, the internal waters and territorial sea of the Republic of Croatia.