Fed up with going to the supermarket and finding a great promotion listed but the shelves are empty cause all the stock got snapped up before you arrived. Well Tesco don't advertise it but they run a promotion promise voucher scheme at customer services. If they are having a popular promotion e.g. 1/3 off pampers Jumbo nappies and they have no stock you can ask for a voucher which will allow you to buy six items at the promoitonal price when stock arrives even if it has reverted to its original price. Doesn't appear to be a time frame I used a voucher 6 weeks later to save £22 off nappies. It will work for any promotion except some of the really special deal such as when they run things like 25% off all wine.

So, you go to the customer serv. and ask for some vouchers for the things that are on SO but not in stock? Has anyone done so? Did you get a voucher(s)??
Does this rule apply to ALL stores?
I'm sorry, I do agree with the 1st person - too good to be true!

I used to do it frequently - customer services fill out a little ticket with the item on offer & price and you just present it next time the goods are in stock. Tend to have shopping delivered now so don't get the same opportunity to use it anymore. I only found out when a member of staff mentioned it one day.

Yup, it is true - I have done the same thing several times in the past :thumbsup:. It's a bit of a hassle but worth doing if it's an item you're after anyway. When you see the BOGOF'S and there is only one left on the shelf, just purchase as normal and then take your receipt to the CS desk. They will then write out a note to be exchanged for that particular item the next time that you shop - it being instock. Heat added for making other peeps aware :).

:thumbsup:I've used this many a time. At Easter I missed out on the Leg of lamb for £3 a kilo and Hardy's Wine @ £3 a bottle as they had none in stock. However I went to Customer Services and they gave me the voucher. I shall be visiting the store today to get a coupe of legs of lamb and 6 bottles of Hardy's today. I'll also get the 5% off the wine for buying 6 bottles too :p Voted Hot

Bought a Olympus camera on clearance for 1/2 price (£49.99, reduced from £99.99) which snapped up and also went out of stock for replacement. Was offered the chance of buying 'any digital camera' with a £50 discount.. result >>> Sony Cybershot for £45 :idea:

Tesco have had many policies like this that they push for a while then when the next thing comes round to promote they do that instead - but all these policies are still valid and they never cancel any.

These raincheck vouchers were introduced by Tesco after the first store to do it - Safeway (remember them ;-) ) introduced their I.O.U Voucher.

i worked at the checkouts and used to get these vouchers from customers. I must say, this is one the best policy tesco has. The vouchers are called 'rain-check vouchers'. They must have been there for a very very long time ( about 7-8 years or so). we simply treated this voucher as a normal voucher. It was a bit of pain to work-out the price difference between the price then and now. The best people to ask for these voucher is the staff in wine and spirit section. They always carry these. :thumbsup:

I have used this many times as seems when the offers are on and the shelves are empty we always miss out, our local store calls it "price promise" and there doesnt seem to be a time date on the purchase although it wouldnt be reasonable to leave it months before you purchase! i managed to get the dowe edgburts coffee half price when it was back in stock at half price, well worth the wait.

Same here, what is the R&R tip ?
Is it something to do with been overcharged compared to the shelf price ? Used to give you a refund of the product price and let you keep the product but now only seem to refund the difference.
Would be interested if that is right or what the correct policy is ?

I've had this done but I didn't realise it was a special term for it nor did it clock on I could do it at other times!

Basically They had some yoghurts on 3 for 2 offer except there were only 2 on the shelf, as I really wanted the yoghurts I asked customer service if I could pick one up another time and they filled in a small stub and I returned a week later to pickup the 3rd yoghurt!

Thank you for your confirmations out there. I only found out because my wife and I are expecting first baby very soon, in fact shes 2 days late already. So knowing that I was going to have to make 8000 nappy changes over the next couple of years I researched the best prices over a 4 month period. My wife decided she wanted to use Pampers and no other brand would be acceptable. So every time I went to any supermarket I checked the price over a 4 month period and did all the internet searching then for 1 week only just Tesco had 1/3 off Jumbo packs. usually £11.45 down to £7.65. I checked my 3 local stores but none had any stock of any size on 2 separate days. So dissapointed I couldn't save a few pounds I asked customer services if I could order some and that is when the service personel told me about the promotion promise voucher and wrote me some out. So I got vouchers from each of my 3 local stores for 3 different sizes each total 9 nine vouchers, each voucher would save me £22.80 against current price if I bought 6 boxes, a total of £200. She told me that they work for anything e.g. half price wines or any general promotion but they don't do them for extra special stuff like the week before christmas when they offered 25% off all wines (even those already discounted) if you bought 6 bottles instead of the general 5% for 6 bottles.

I am glad that their are some other supermarkets are doing this, anyone know about Sainsbury as that is the supermarket I use most often.