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Recent guest reviews

The room and view were terrific, the location convenient to all midtown attractions, the bars and coffee shop in the lobby were great, and the staff and service were perfect. One can tell that this is an old-line great hotel that knows how to do things properly and exceptionally well.

Wonderful. Beautiful comfortable room, loved the pastry shop for breakfast and the concierge (female) was helpful and kind when I left my wallet in a cab and even sent up a dish of fruit to cheer me up. My second stay and I will be back next time rates are good. Love the location too.

The air conditioning went out in our room. We called MULTIPLE times to the front desk to request service. The maintenance man came TWICE (after I went down to the front desk to complain) and it was STILL not fixed. We had to go stay with family the one night because we were so miserable. Terrible customer serice. Will never stay here again and disappointed in the lack of compensation.

Hotel highlights

Walking distance to 5th Avenue and St. Patrick's Cathedral

Onsite dining

Spa

Health club

Located in Midtown, Lotte New York Palace is adjacent to 5th Avenue and within a 10-minute walk of other popular attractions like Rockefeller Center. This 909-room, 4.5-star hotel welcomes guests with conveniences like a full-service spa, a health club, and a conference center.

Dining

For your convenience, a full breakfast is served for a fee on weekdays from 6:30 AM to 11:00 AM and on weekends from 7:00 AM to 11:00 AM. Satisfy your hunger without leaving your room with 24-hour room service, or entertain your taste buds with bite a the onsite restaurant or coffee shop/café.

Rooms

The 909 rooms have an array of amenities, including minibars, free weekday newspapers, and laptop-compatible safes. Guests can expect WiFi, wired Internet, and plasma TVs with pay movies. Bathrooms offer hair dryers and designer toiletries, and beds are dressed in premium bedding. Phones, ironing boards, and desks are also available.

Property features

Guests staying at Lotte New York Palace enjoy access to a full-service spa, a health club, and a steam room. Valet parking is available for USD 85 per night, and there's also limo/town car service. The 24-hour front desk has multilingual staff ready to assist with luggage storage, securing valuables, and dry cleaning/laundry. Other amenities at this luxury hotel include WiFi in public areas, a conference center, and a business center.

Need to know

Guest reviews for Lotte New York Palace

The location is really great but the restuarant is little bit small snd expensive .

By MihyeAhn, from Irvine , Ca on Apr 11, 2020

Review commentFront Office Management Team responded on Apr 13, 2020

Thank you for your valuable feedback, hope to welcome you in future! Front Office Team.

5

Everyone

The room and view were terrific, the location convenient to all midtown attractions, the bars and coffee shop in the lobby were great, and the staff and service were perfect. One can tell that this is an old-line great hotel that knows how to do things properly and exceptionally well.

Greetings and thank you for this review. We are thrilled to hear you enjoyed the views. We agree some of the best in the city! I am also happy to hear that you had such a pleasant encounter with our staff. We look forward to welcoming you back soon.

5

PartnerCouplesFriends

The check in staff were great-we were celebrating a birthday and really appreciated the room upgrade and birthday treat!

Greetings, I am so happy you choose to spend your special occasion with us at Lotte New York Palace. Our staff loves to celebrate with our guests. We hope you return to celebrate other special occasions in the future.

5

Family

Check was professional and friendly. Bars and restaurants great. All staff were attentive and friendly. Location is perfect. Already planning a return visit

By a verified traveler on Jan 31, 2020

Review comment Becky Hubbard responded on Feb 4, 2020

Thank you so much for your review. We are glad you enjoyed your stay at the Lotte New York Palace.I am also happy to hear that you had such a pleasant encounter with our staff. We look forward to welcoming you back soon. Best wishes, Becky Hubbard, General Manager

5

Everyone

By a verified traveler on Jan 28, 2020

Review comment Becky Hubbard responded on Feb 4, 2020

Thank you for your 5 star review.We look forward to welcoming you back soon! Warm Regards, Becky Hubbard, General Manager

5

Everyone

Wonderful. Beautiful comfortable room, loved the pastry shop for breakfast and the concierge (female) was helpful and kind when I left my wallet in a cab and even sent up a dish of fruit to cheer me up. My second stay and I will be back next time rates are good. Love the location too.

By Barbara, from Washington DC on Jan 27, 2020

Review commentBecky Hubbard responded on Jan 28, 2020

Dear Barbara, Thank you so much for your 5 star review. We are glad you enjoyed your stay at the Lotte New York Palace. We look forward to welcoming you back soon. Best wishes, Becky Hubbard, General Manager

5

Family with small children

Location is great! The property has four bars and restaurant. Gym is a good size.

By a verified traveler on Jan 26, 2020

Review commentBecky Hubbard responded on Feb 5, 2020

Thank you for your review, I am happy to hear you enjoyed the location. We look forward to welcoming you back soon! Warm Regards, Becky Hubbard, General Manager

4

Everyone

By a verified traveler on Jan 8, 2020

Review commentBecky Hubbard responded on Jan 8, 2020

Thank you for your review. We are glad you enjoyed your stay at the Lotte New York Palace We look forward to welcoming you back soon. Regards, Becky Hubbard, General Manager

5

Everyone

By a verified traveler on Dec 28, 2019

Review commentBecky Hubbard responded on Dec 30, 2019

Thank you for your kind review. We are glad you enjoyed your stay at the Lotte New York Palace We look forward to welcoming you back soon. Regards, Becky Hubbard, General Manager

5

Family

Beautiful and elegant hotel. Great location. Wonderful history to the building.

By a verified traveler on Dec 18, 2019

Review commentBecky Hubbard responded on Dec 30, 2019

Thank you for your kind review. We are glad you enjoyed your stay at the Lotte New York Palace We look forward to welcoming you back soon. Regards, Becky Hubbard, General Manager

Connecting or adjoining rooms can be requested, but all rooms are subject to availability. Contact the property using the phone number on your booking confirmation.

Charges for extra guests may apply and vary according to property policy. A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in. Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

Breakfast fee: between USD 24 and USD 100 per person (approximately)

Fee for in-room wireless Internet: USD 15.99 per 24-hour period (rates may vary)

Fee for in-room wired Internet: USD 15.99 per 24-hour period (rates may vary)

Fee for wireless Internet in public areas: USD 15.99 per 24-hour period (rates may vary)

Fee for wired Internet in public areas: USD 15.99 per stay (rates may vary)

Valet parking fee: USD 85 per night

Pet fee: USD 125 per pet, per stay

Service animals are exempt from fees

Rollaway bed fee: USD 50 per day

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.