OUR POLICIES

Insurance

Our office is non-assignment, which means that the patient is responsible for paying the full cost of treatment at the time it is provided. As a service to our patients, we are happy to submit the completed dental claim form to your insurance provider electronically on your behalf. Often patients will receive reimbursement from their dental plan provider within the week if not the very next day. Please speak to reception upon booking your appointment regarding your insurance policy and payment details.

The details of a patient’s plan are protected by the Personal Information Protection Act (PIPA). Therefore we are unable to contact insurance companies for our patients regarding insurance details. It is the patient’s responsibility to know what is covered in their plan including any limits to the plan or changes; to pay for any costs not covered by the plan. Please let us know of any changes to your insurance provider or employment so that we can accurately submit your claims on your behalf.

Cancellation Policy

Because we are usually fully booked, and there are often patients that are trying to get in to see us, we would appreciate at least a day or two’s notice if you cannot make the time reserved for you. But life happens, and unforeseen events occur that we can’t control, so we understand that you may not be able to give us such notice. If that happens on a consistent basis, we will require a deposit from you to book your future appointments.