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24 Comments

Christina Gentry

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1 year ago

I signed up in 2015, and never had to verify my number except when I first signed up. I recently changed devices, and now I am asked to verify my number. I do not know the number I signed up with because I have gotten new numbers since then, and have also gotten new devices, so why am I just now being asked to verify my phone number? I can’t change the number on my account to my current number because I have to know my old one, and have to contact support to get that done. I have $25 waiting for me to cash out, and can’t even do it. I love the app, but I’m getting really frustrated with this. Please help me get this donle. Support@ibotta.com

Ibotta

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1 year ago

Unfortunately, our Care Team cannot make phone number changes to accounts without first verifying the account. Please contact the Care Team via the Help Center http://help.ibotta.com and provide a list of phone numbers that could possibly be linked to the account. Thanks!

Lizzeth L Bidueno

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11 months ago

I know it’s been a long time since you posted this but did you ever get this issue fixed I’m going through the same thing and very frustrated with Ibotta as I can retrieve my $40 waiting for me because I can’t remember my old phone number?