RECENTLY RETURNED FROM THE TRIP TO ROME WITH THIS COMPANY,AND ALTHOUGH THERE WAS A DISTINCT LACK OF INFORMATION FROM THE STAFF ON THE TOUR COACH, WE HAD AN ENJOYABLE TRIP,ON RETURN WE WERE TRANSFERRED TO A FEEDER COACH,DURING THE JOURNEY THERE HAD BEEN AN ACCIDENT ON THE MOTORWAY AND THEREFOR TRAFFIC CAME TO A STAND STILL, ONE OF THE TWO DRIVERS ,STARTED TO GET AGGRAVATED WITH THE SITUATION,AND WHEN A FELLOW PASSENGER ASKED WHEN HE THOUGHT WE MIGHT GET TO GLOUSTER, HE REPLIED,"BE LUCKY TO MAKE IT BEFORE MIDNIGHT,"SO AS WE WERE TRAVELLING ON TO HEREFORD AND KNEW THE LAST TRAINS WOULD HAVE STOPPED AT THIS TIME, I ASKED WHAT WOULD HAPPEN?HE BECAME VERY AGGRESSIVE TOWARDS ME SAYING "WAS'NT HIS PROBLEM,SWEETHEART,TOUGH"BECAUSE OF HIS AGGRESSION,MY SON (17YEAR OLD 9ST STUDENT) ASKED HIM NOT TO SPEAK TO HIS MOTHER IN THIS FASHION, AT THIS HE BECAME EVEN MORE NASTY AND THREATENING MY SON WITH VIOLENCE , WHAT A COWARD CONSIDERING HE WAS MIDDLE-AGED OVER 6FT AND APPROX17ST .WE BOTH FELT INTIMIDATED AND EVEN AS WE LEFT THE COACH HE SHOUTED AT US AND THREW OUR CASES OUT OF THE LUGGAGE HOLE. A COWARDLY NASTY MAN WHO FELT IT NORMAL TO TREAT A WOMAN AND BOY IN THIS MANNER. I HAVE COMPLAINED TO LEDGER WITH THE NAME OF THIS COWARD, BUT THEY HAVE CHOSEN TO IGNORE MY COMPLAINT. OUR HOLIDAY WAS COMPLETELY SPOILED BY THIS ,AND LEFT US BOTH UPSET AND SHAKEN.