The transportation service we provide

Dignified

The Independent Transportation Network® (ITN) is dignified. Older adults who join ITN become dues-paying members of a non-profit organization committed to their independence and mobility. When they pick up the telephone to schedule a ride, they are not asking a favor. The transition from the driver's seat to the passenger seat is never easy - for the drivers or for their families - but it is infinitely easier when there is a viable transportation alternative that keeps the older adult in control.

Consumer Oriented

The ITN service is also consumer oriented. We provide excellent customer service with the arm-through-arm, door-through-door standard that sets us apart from taxis. Like using one's own automobile, the ITN service is available 24/7 and gives customers the flexibility to schedule their rides in advance or as needed, as well as the option to ride alone or with others, as they please, to destinations of their choice.

Characteristics of the service

Membership based - people 60 years and older (age eligibility varies by affiliate), and visually impaired adults are eligible to join

Community based affiliates are supported by private, rather than public resources

Affordable fares that are typically lower than a comparable taxi ride

Available 24/7 for any purpose

Not "just a taxi" - drivers provide arm-through-arm, door-through-door service and help with packages

No money is exchanged in the vehicle, and tips are not accepted

Riders pre-fund a Personal Transportation Account™, and a monthly statement details all payments and charges

Uses private automobiles, rather than vans or buses

Rides may be booked at any time, with discounts for advance notice

Riders may travel alone or with others, with discounts for shared rides