How to reform public services: One person at a time

An extraordinary story is emerging from the public sector.

The bad news is that a colossal amount of the money spent on public services is wasted (nothing new there, then). But the good news is that while there is certainly a huge effectiveness issue, despite the endless narratives of doom there is no resource problem.

We don’t need to spend more money on the NHS, social care or the elderly, or possibly even housing.