FAQs - Frequently Asked Questions

FAQs

How long does it generally take to process an order?

A: It takes one to two business days for us to process an order prior to shipping it. Once the order has shipped, your estimated time of arrival will be determined by the shipping method that you selected.

How can I keep track of my order's progress after I submit an order with VentureHeat?

A; VentureHeat will keep you informed of your order via e-mail. Your tracking number will also be emailed to you once the item has shipped.

If there are any problems with your order, we will contact you immediately.

How do refunds/credits work?

A; Most credits will be charged back to the original method of payment within the refund period.

Approximately how long will it be before a refund/credit actually appears on my credit/debit card?

It takes us approximately two business days to process a credit back to your credit card and 2 weeks for it to appear on your statement.

How can I pay for my VentureHeat purchase?

What is VentureHeat’s return process?

VentureHeat RETURN GUIDELINES

Please save all packaging and accessories for any item that is returned to VentureHeat. All original equipment, components, manuals, cables, documents and packaging must be returned with your item in order for VentureHeat to process your RMA. All items sold through VentureHeat are subject to our Policy and Agreement. Physically damaged items caused by consumer cannot be returned.

VentureHeat reserves the right to replace and/or refund the cost of the item(s) covered by the product’s warranty and return policy at our discretion, unless otherwise required by law. Please allow up to 4 weeks for completion. For more specific concerns, please refer to your product’s warranty and return policy. All returns for a refund are subject to a 20% restocking fee.

If you wish to request an RMA for an item you purchased as part of a combo or bundle special, you'll need to return all items within that particular combo / bundle special.

RMA Options

Please select only one RMA type (refund or replacement) per request. If two products in the same order require different actions, please use two separate RMA requests.

RMA Refund

Refunds are only available for eligible items within the specified time frame. All items properly returned under this policy are eligible for a full refund of the purchase price, minus the shipping*, handling, 20% restocking fee, or other charges. Items returned but not in compliance with this return policy may be returned to you at your expense. Customer is responsible for shipping charges both to and from our location.

RMA Exchange

You have 30 days from the date of shipment to request an exchange. You, the customer, are responsible for shipping charges for both ways. Once we received the returned item, our customer service team will contact you to collect shipping charges.

How long does it take for VentureHeat to process an RMA?

RMA processing time may vary depending on the product and reason for the return but generally processing time is 2-5 business days once the RMA is received and meet all following criteria:

Return with RMA number clearly identified in shipping label or on package.

Return with all original equipment, components, manuals, cables, documents, packaging.

No physical damage caused by customer or by carrier.

Item is NOT out of warranty when it is received.

Is it mandatory to have an RMA number in order to return a product to VentureHeat?

Yes. You must obtain a Return Merchandise Authorization ("RMA") number within the applicable Return Policy period. VentureHeat will not accept returns without prior authorization and an RMA number. Customer should prominently display the RMA number(s) on the shipping label of boxes containing the returned product.