Hotel Amenities

All-Inclusive Details

This resort is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities and taxes are included. Additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks, and beverages included

24-hour room service

In-room minibar (all beverages included)

Meals and beverages at companion properties

Activities and facilities/equipment

All non-motorized water sports, land activities, and use of recreational facilities and equipment are included.

Water activities

Kayaking

Sailing

Snorkeling

Windsurfing

Land activities

Bicycling

Fitness facilities

Miniature golf

Soccer

Tennis

Tennis lessons

Volleyball

Lessons/classes/games

Aerobics

Dancing

Language

Pilates

Yoga

Kids' club

Supervised activities for children between 4 and 12 years old

Open from 10 AM until 4:30 PM and from 6:30 PM until 9:30 PM

Entertainment

Onsite entertainment and activities

Onsite live performances

Theme parties

Not included

Airport transfers

Childcare

Use of golf equipment

Golf green fees

Laundry/dry cleaning services

Motorized water sports

Scuba-diving excursions

Snorkeling excursions

Spa/beauty facilities and services

Activities and services offered by independent operators

Offsite tours

Transportation to offsite activities

Hotel Amenities

The resort's spa features a suite with a sauna, steam room, and double spa tub as well as smaller hydrotherapy suites. A wellness area includes 30 treatment rooms offering massage, body wraps/scrubs, facials, and hair/nail care. Two beauty salons offer massages, facials, waxing, hair braiding, and hair/nail care. Surcharges apply for all services.

Family-friendly facilities and activities include daily activities for children, a children's club, a child's pool with water slides and toboggans, a Baby Center, and a playground. A teen's lounge is also available, and comes with an arcade, console video games, a DJ, web surfing, television, and snacks. The resort also features the Flowrider, which offers guests the opportunity to try out their surfing or body boarding skills on 2 lanes of endless, flowing waves. Babysitting, photography, birthday packages, and a mini spa for kids are all available for an extra fee.

Each of the resort's 2 sides includes a complimentary fitness center with cardio machines, weight machines, free weights, and women's and men's saunas and steam rooms. Paintball is also on site, and guests are encouraged to make reservations, but walk-ins are welcome based on availability (surcharge). Guests can shop at the hotel's grocery/ convenience store.

Use of kayaks, windsurfers, and Hobie Cat sailboats are part of the All-Inclusive Plan. Independent operators on the beach rent Jet Skis and offer parasailing and scuba diving and snorkeling excursions for surcharges.

Use of a championship-grade miniature golf course, 6 lighted tennis courts, basketball courts, and bicycles is part of the All-Inclusive Plan. Also complimentary are step aerobics, salsa aerobics, abs, firm-butt, and body-sculpting in the resort's 2 fitness centers and yoga classes in a meditation garden. Aerobics are offered in both of the resort's pools. A climbing tower is also on site.

Designed by Jack Nicklaus, the championship course at the the Moon Spa & Golf Club winds through mangrove forests. Amenities include a driving range, pro shop, and snack and beverage carts. Play on the golf course and use of facilities is not part of the All-Inclusive Plan but must be paid for separately. Golf carts are equipped with a GPS system. Greens fees include use of a cart. Clubs and shoes are available for rent. Instruction can be arranged for surcharges. The club also features an outdoor pool, restaurants, and a bar.

The recreational activities listed below are available either on site or near the resort; fees may apply.

Spa Services

The extensive spa consists of 39 treatments rooms including sauna, steam room, double jacuzzi, individual and couples’ massage rooms, and balneotherapy rooms. Hydrotherapy facilities include hot and cold plunge pools, herbal steam room, foot whirlpool, and pressure showers. Further services include exfoliation, wraps and facials. Some treatments are available for couples. A lounge area is provided, with herbal teas, water and juices. Guests can use their $1500 Resort Credit towards selected spa treatments, depending on the length of their stay.

Hotel Policies

Check-in

Check-in time starts at 3 PM

Special check-in instructions:

In the event that a hurricane directly hits any Palace Resort while guests are at the resort, the hotel will provide a certificate for a return stay to the original resort for the number of original nights. A certificate will be offered if the U.S. National Weather Center issues a Category One Hurricane warning or higher to the area and the hurricane directly hits any Palace Resort. The certificate is nontransferable and not redeemable for cash. Space is subject to availability and blackout periods apply. The policy excludes day of departure. Airfare and transfers are not included. This policy is for individual travel and groups booked through this Web site. This policy is subject to change or may be discontinued without notice.

Check-out

Check-out time is noon

Payment types

You need to know

Extra-person charges may apply and vary depending on hotel policy.

Special policies:

In the event that a hurricane directly hits any Palace Resort while guests are at the resort, the hotel will provide a certificate for a return stay to the original resort for the number of original nights. A certificate will be offered if the U.S. National Weather Center issues a Category One Hurricane warning or higher to the area and the hurricane directly hits any Palace Resort. The certificate is nontransferable and not redeemable for cash. Space is subject to availability and blackout periods apply. The policy excludes day of departure. Airfare and transfers are not included. This policy is for individual travel and groups booked through this Web site. This policy is subject to change or may be discontinued without notice.

Government-issued photo identification and a credit card or cash deposit are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.

We should mention

Reservations are required for massage services and spa treatments. Reservations can be made by contacting the resort prior to arrival, using the contact information on the booking confirmation. A resort fee is included in the total price displayed.

Promotions

Up to USD 2500 Resort Credit Promotion

Book a minimum 3-night stay for travel now - December 23, 2015 and receive a resort credit valid towards select resort services and amenities, including golf, spa, tours, romantic dinner, scuba diving, and upgraded wine selection. Resort credit is offered in the following amounts, based on length of stay:

USD 500 resort credit with a 3-night stay

USD 750 resort credit with a 4-night stay

USD 1500 resort credit with a 5-8 night stay

USD 2000 resort credit with a 9-11 night stay

USD 2500 resort credit with a 12-night minimum stay

Valid for all room/rate categories. Credit applied to guest's final bill at check-out. One credit per booking, per stay. Complete details of inclusions, exclusions, and limitations available from the property directly either upon check-in or by contacting the property after booking; contact information appears on the confirmation. All services, products, are subject to availability. Golf credit is valid for resorts in Cancun and Riviera Maya. Resort credit for scuba diving at Cozumel Palace is valid for certified and non-certified divers and beginners. Unused credits valid for up to 1 year from the check-out date and is transferable once to 1 guest. Unused credit option is only available for check-in as of December 24, 2015. When using resort credit for My Palace Memories, Resort Credit Shop, and other products and services of this promotion, taxes and fees will apply. These taxes and fees can be paid with cash, credit card, or other authorized means. Offer is subject to change. Other restrictions may apply.

Honeymoon Promotion

Book a stay at this Palace resort and receive the following after arrival:

Fruit basket or petit fours

One bottle of sparkling wine

One romantic candlelight dinner

Two t-shirts

Use of services provided by the honeymoon desk

Late check-out (until 6 PM) may be requested and is subject to availability

At time of booking, when indicating traveler and room preferences, guests must enter "Honeymooners" in the Special Requests box to receive this promotion. After checking in, honeymooning couples will be directed to the honeymoon desk where staff will welcome them and help reserve their candlelight dinner. The other amenities will be delivered to their room. Upon arrival, honeymooning couples must present proof of marriage within the past year. Other restrictions may apply.

Unlimited Phone Calls Promotion

All calls made from guestrooms to phone numbers within Mexico (excluding cell phones), the Continental United States of America, and Canada are complimentary.

Calls must be made from guestrooms. Other international calls are charged at a special rate. If unused, this service cannot be exchanged for cash value. Excludes calls to Hawaii, the Virgin Islands, Puerto Rico, and other international calls. Excludes -800 calls, calls through an outside operator, collect calls, calls using other phone companies, and calls to cell phones within Mexico.

Eat & Play All Palace Resorts Promotion

Book a stay now and your rate will include the following:

Access to the facilities and restaurants at the resort’s sister properties, including:

Beach Palace Resort All Inclusive

Isla Mujeres Palace All Inclusive Resort

Playacar Palace All Inclusive

Sun Palace Couples Only All Inclusive

Cozumel Palace All Inclusive

Transportation to sister properties not included. Valid anytime, subject to availability. Other restrictions may apply.

Kids Free Summer 2015 Promotion

Book a 3-night minimum stay now - August 28, 2015 for travel June 1 - August 31, 2015 and children ages 12 and under can stay, play, and eat free.

3-night minimum stay required. Valid for all room/rate categories. Limited to 2 children per room. Children must be sharing a room with one full-paying adult. Promotion is based on arrival date. Reservations with overlapping dates qualify for this promotion; discount will apply for nights within travel window. Children's age must be notified in the reservation. Ages reported for children must be accurate at the time of travel. Proof of age will be required upon check-in. In the event that the ages of children are incorrect at the time of travel, the difference in rate will be charged upon check-in. No refunds for any unused portion of package. Other restrictions may apply.

Rock Out at Palace Resorts - Legendary Concert Line-Up

Book a stay now - April 25, 2015 in any room or rate category for travel that includes the dates noted below and receive 2 complimentary tickets (based on double occupancy) to one of the shows plus pre-show dinner:

Live music with Kansas on February 13 - 14, 2015

REO Speedwagon on March 21, 2015

Creedence Clearwater Revisited on April 24 - 25, 2015

Guests must contact the property after booking to reserve show tickets by calling the number on the reservation confirmation. Offer applies to bookings from the U.S. only. 2 complimentary tickets will be given based on double occupancy. Rooms with single occupancy meeting the promotion requirements will receive 1 ticket. Guests attending the concert will also be treated to a pre-show dinner before the main event. Dinner prior to event is reserved solely for guests attending the concert that same night. All tickets are subject to availability and will be available upon guests' arrival. Guests who do not qualify for complimentary tickets or guests who wish to purchase additional tickets can purchase them for an additional cost at the property. Tickets allowed per reservation are based on number of guests in room. Children under the age of 10 will not be permitted in the show under any circumstances. Offer is applicable to all existing reservations meeting the terms and conditions. Reservations with overlapping dates qualify. Not extended to reservations with travel agent rate, employee rate, FAMS, or complimentary or compensatory stays. Not redeemable for cash. Guest cannot use the 1500 Resort Credit promotion to purchase extra tickets. This promotion is not transferrable to guests in other rooms. Applicable to social/leisure and wedding groups of 25 rooms or less. All previously sent close-outs and inventory changes still apply and remain in place. Offer is subject to change or may be discontinued without prior notice. Other restrictions may apply.