How Can We Help You?

Quick Start Guide

02/02/2017

We understand that it can be a daunting process getting started with WordPress. In light of this, we have prepared a starter pack for you. Below are some links to help files, knowledgebase articles and tutorials to help make this process easier and more enjoyable for you. If you have any questions, the first thing to do before submitting a ticket is to create a support account by following these steps. Then please try searching our support resources with keywords, most of the time the answer is in one of our posts waiting to be found. If you cannot find your answer, please or submit a ticket to our support team.

Guided Tour Video

To help you get started, we’ve prepared a quick Guided Tour of Avada. In this video, we’ll be covering Avada’s key features, navigating through the theme, and how to set up basic parts of your website. To watch our Guided Tour of Avada, please click the button below. (Please watch in Fullscreen and HD for optimal viewing experience.)

Backups, Security & Migrating Your Site

ThemeFusion

We are ThemeFusion, a creative and dedicated group of individuals. In 2012 we set out to make the perfect theme and Avada was born. Since then it has been the #1 selling theme with an ever growing user base of 400,000+ wonderful customers. We believe Avada will change your outlook on what a Wordpress theme can do.

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Before You Post On The Forum …

To help speed along your request, we require that you follow the steps below before posting a new topic on the forum. This is for the benefit of everyone and will help make the entire forum more efficient. It's very important and we ask that everyone who posts follow these steps.

Step 1 – Always check the Documentation and the Knowledgebase Section. Most questions can be answered in those areas.

Step 2 – Always perform a Forum Search before you post, its very possible your issue has already been brought up and has been answered.

Step 3 – If your question has not been brought up, then please post a new topic. Always include: your site URL, detailed information about the issue, possible screenshots of the issue. To help speed the process up, quickly post a second reply and include your WP and FTP login info and be sure to check the “set as private reply” checkbox so only our team will see.

Step 4 – Patiently wait! We strive to get you answers as quickly as possible. Do not BUMP your thread, it will take 2X as long to get a reply because we answer threads from old to new.

Step 5 – Lets All Be Civil. The vast majority of users are very helpful, patient and kind, and so are we. We greatly appreciate this type of behavior. If posts are ever made that fall outside of this realm, we will remove them and could possibly remove the user account. So lets all be happy people.