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Contact the Linkt Assist team

We have a range of support services available to help customers including more time to pay, fee waivers and payment plans. We are also providing eligible customers directly impacted by COVID-19 with up to 3-months’ toll credit, covering the period 1 April to 30 June*.

*This excludes travel on Eastlink in Victoria, Sydney Harbour Bridge & Tunnel in New South Wales and Toowoomba Bypass in Queensland. Trips on the M5 South-West Motorway (New South Wales) are also excluded from this toll credit, however are still eligible for M5 Cashback.

Where customers do not meet the full criteria for the toll credit, but have been impacted by COVID-19, consideration will be given to applying a partial toll credit. Consideration will also be given to waiving past toll debt for impacted customers on a case-by-case basis.

^Proof of current employment will be required with your application.

As COVID-19 restrictions across Australia progressively ease, we’re evolving our Toll Credit program to focus on customers who are experiencing financial difficulty due to COVID-19. Applications for the new program will open on 1 July 2020.Find out how our Toll Credit program is changing.

Please enter your details below and we'll contact you as soon as possible.

Your details

Please enter your daytime phone number. We will use this number to contact you, if required.

Email address

Please enter the email address registered to your account.

Vehicle information

Licence plate number

State your vehicle is registered

Do you have more than one vehicle?

No

Yes

Additional vehicles

Enter all licence plate numbers and state of registration e.g. (ABC123 - VIC)

If you have a secondary contact on your account that may be eligible for the toll credit for another vehicle, the secondary contact will need to complete a separate Linkt Assist form. Please note our toll credit program is available for one vehicle per customer.

Upload your Letter of Authorisation here if you are not the registered owner of the vehicle(s) above.

Getting help

Do you have a Linkt account?

No

Yes

If you have a Linkt account, enter your account number

*Your Linkt account number can be found on the 'My details' screen when you're logged in

COVID-19 related toll credits are available to eligible Linkt account customers only. If you don’t have a Linkt account, but are experiencing financial difficulty, we can help you with existing toll bills and fines.

What type of assistance do you need?

Apply for COVID-19 toll credit support

Help with existing tolling bills or fines

Both

Apply for COVID-19 support

To apply for a COVID-19 toll credit, tell us how you are impacted by COVID-19

Employer details (if applicable)

Please add your employer details here to support your claim.

Supporting documentation

If you need to attach proof of employment (or proof of unemployment) documentation, upload it here. This can include a copy of your work ID, a certificate of employment or an email sent from your work email address, or an email/document from your former employer advising of your job status.

Please tell us as much as you can about your travel patterns and how often you may use tollways.

I work at one fixed location and commute to and from work

I work at a number of different locations and sometimes commute to and from work