How Insurance Billing Works

Patients are responsible for the charges for services received. However, to assist patients in meeting their financial obligations, we will bill their health insurance carrier(s) for them, as long as they present a valid insurance ID card and/or information regarding insurance coverage at the time of registration. Patients will receive a letter letting them know we've billed their insurance.

EMHS hospitals work closely with all insurance carriers, and we are often able to answer questions and resolve payment issues on behalf of patients as a courtesy. Still, patients need to be aware of the status of their bills and follow up with insurance companies if payments have not been made within 45 days.

Please contact a Patient Accounts Services representative for more details.

At Northern Light Health, we’re building a better approach to healthcare because we believe people deserve access to care that works for them. As an integrated health delivery system serving Maine, we’re raising the bar with no-nonsense solutions that are leading the way to a healthier future for our state. Our more than 12,000 team members are committed to making healthcare work for you: our patients, communities, and employees.