Why do I get Sent Back to the Log-in Screen?

If you experience difficulty logging in to SAM Learning and you believe your login details are correct, it may be due to the fact that Cookies are not enabled in your browser. You can enable this setting by following the instructions for the browser that you are using.

Internet Explorer 9 and above

1. Select Internet Options from the Tools menu at the top of the Internet Explorer window. If you are unable to see the Tools menu please press the Alt + T on your keyboard.

2. Click on the Privacy tab at the top of the window.

3. Make sure the slider bar is set to Medium High or below.

Select the Sites button under the Privacy tab.

In the Address of Website box, type: legacy-42.samlearning.com and www.samlearning.co.uk and then click Allow. The web address should now appear in the Managed Websites box.

Click on the Apply button and then the OK button.

4. Under the Security Tab select and highlight Trusted Sites.

A Sites button should appear.

Click the Sites button.

In the Add this Website to the Zone box, please type legacy-42.samlearning.com and www.samlearning.co.uk.

Untick the Require Server Verification box below and then select Add.

The address should now move down to the Websites box. You can now select Close.

*IMPORTANT*

Now you must close down all open Internet Explorer windows.

If you are still experiencing the same problem then it is likely that your security software (e.g. firewall, antivirus, etc.) is blocking Cookies. In this instance please contact your ICT technician or coordinator for further assistance.

Firefox 3.5 and later

1. Select Options from the Tools menu.

2. Click on the Privacy tab at the top of the window.

3. Change the drop-down menu to ‘Use custom settings for history’.

4. Click Exceptions.

5. Type in *.samlearning.com and click Allow.

6. Click Close and then OK.

*IMPORTANT*

Now you must close down all open Firefox windows.

Google Chrome

1. Click the Google Chrome customise icon (icon with 3 lines or 3 dots in the top right of the screen).

2. Select Settings.

3. Click ‘Show advanced settings’.

4. Under the Privacy header click Content settings…

5. Make sure ‘Allow local data to be set (recommended)’ is selected.

6. Click Done.

For further information or assistance please contact our Customer Support Team.