Delivery & Returns

Our Delivery Promise

We don't mess about! All orders placed before 3pm ET on working days are despatched same day - that's our promise. Working days are Monday to Friday throughout the year excluding public holidays (read more).

US Delivery Options

We offer free 1-5 day shipping to the contiguous USA for most orders over $100. Some large and/or heavy items are excluded from this offer.

Standard delivery starts at $5.95. We use first class post, UPS Ground, UPS SurePost, or USPS Priority Mail. Delivery times are estimated as 1-5 days. The price depends on the size and weight of the order as well as the delivery location. For more details click here.

Expedited delivery services start from $12.99 (price varies depending on order size and destination). These include UPS 2nd Day Air, which guarantees delivery within 2 working days from dispatch, and UPS Next Day Air Saver, which guarantees delivery the next working day after dispatch.

Expedited orders placed before 3pm on Fridays will be dispatched on the same day for delivery on the following Monday or Tuesday. Expedited orders after 3pm Fridays and over the weekend will be dispatch on the following Monday for delivery on the Tuesday or Wednesday. If the order has not arrived within the stated times of these expedited services (this is very rare) your postage will be refunded in full and your goods will be delivered free of charge (read more).

Worldwide Delivery Options

International deliveries are processed by our UK branch. If you would like an order delivered outside of the USA, even if you are buying it from within the USA, please use the site switcher at the very top right of this or any other webpage to go to our UK website (shopping cart contents are not carried over between websites.)

Returns

You can return unwanted items within 60 days for a full no quibble refund (as long as the item is still in the same condition). All goods carry a 12 month manufacturer's guarantee unless otherwise stated (read more).

Firetoys have the most helpful staff to speak to. I called Firetoys and the chap talked me through the right weight, stick material, bearings or not and price range that we would need to look at. The diabolos are perfectly right for our children and I really appreciate the help choosing. I would definitely use Firetoys again and highly recommend.

Jane

I'm totally satisfied about the item I received and about how the delivery has been handled. The parcel has been properly delivered in a few days. Thanks a lot.

Simona

Both items received are excellent and the helpful phone call and following service were second to none. Many thanks!

H.deM

It came exactly as described, promptly and without excess packaging. Really accurately described! I'm really excited to play with my new toy and exceptionally pleased with the buying and delivery process. Thank you Firetoys for a great purchase experience!!

Cara

Your customer service is outstanding, as always. This is why I shop through you and always have done, despite (occasionally) being informed of cheaper outlets, I could never expect the same quality of service from them.

Oliver

Everything I had hoped for and more! I will definitely buy from you guys again as soon as I get better at juggling. Thanks!

Guillaume

Having experienced this level of customer care for which I am very grateful, I can confidently recommend Firetoys to my colleagues and friends. Many thanks

Daniel

Amazing and friendly customer service and beautiful great quality equipment. Bought a couple of hoops from here and both are great - when I had a very unlikely issue it was solved straight away

James

I would definitely recommend Firetoys to anyone and they'll have in me a future customer because of their good will and customer support! Thank you!

H.M.

Loving your range, and thank you for such a speedy call about my flowlight dilemma!! Got 'em ordered, in the end...good vibrations from your customer service, completely satisfied!

Marya

Sick one, boys. Cheers. Super quick delivery and just in time to give to my fella on his birthday. Heartily impressed, will be in touch again without a doubt.

Janet

I'm really pleased with my order! It was a fast delivery and my new items are of great quality, very nicely made. I will remain a loyal customer of Firetoys!

Amber

We just received our second order from you and are delighted! You got [it] here so fast! Thank you, thank you, thank you! The quality of your juggling materials has been superb! We are thrilled.