Policies and Procedures

Please note that Policies and Procedures are
subject to reasonable changes and amendments that may be implemented from time to time.

About Leslie’s Leashes

Leslie’s Leashes, LLC is a full service dog walking and pet care company serving Port Washington, Roslyn, Manhasset, Great Neck
and surrounding areas on the North Shore of Long Island. We are a fully insured and bonded company and a member of Pet Sitters International, a professional organization. We only hire
experienced dog walkers and pet sitters. All employees go through a thorough background check and interview process. Our services are provided in a reliable, trustworthy and caring
manner. A free in-home consultation is required prior to registration for all new clients.

General Policy: It is our policy to accommodate you and your pet(s) with the
best possible care while you are away or unable to care for them. It is important that you provide Leslie’s Leashes with complete information for your pet’s safety. We will only walk dogs
from the same household at one time. While in our care, we will not walk other dogs from other households. We do not visit dog parks or any otheroff leashareas. Your pet deserves our complete
attention.

Pet Care Appointments: It is recommended that you reserve your regular visits a minimum of 48 hours in advance. However, you may request a visit up until 8 pm the day before, for visits
Monday-Friday, but please note that space is limited. Appointment requests with less than 12 hours notice are also subject to an additional fee. Since pre-8 am, post-8pm and weekend visits are
in high demand, we do charge an additional fee and recommend you make your reservation by Thursday at 8 pm for weekend appointments. If you have never used our service, a pre-visit meet
and greetisrequired to best fulfill your needs. For pet-sitting (including overnights), walking or boarding, we request a meet and greet at least two
weeks prior to service.

How to Schedule An Appointment: Appointments may be scheduled by logging on to your Power Pet Sitter account (see instructions on “How to Schedule an Appointment” or by calling our main number (516)
307-7290). Appointments are not confirmed until we have assigned, approved and scheduled the appointment in our calendar and have sent the client a confirmation
email.

Visit Times: We attempt to accommodateyourand your pet’s needs. We ask for at least a two-hour time window for each visit. If an emergency or unforeseen circumstances should occur, a time window may need to be
adjusted to accommodate that situation.

Keys/Codes:Leslie’s Leashes requires two sets of keys on file to enter the property; this includes fobs, key cards, or any other special security keys needed to enter. We highly
recommend that the client provide a lockbox kept outside the house, on the property. Leslie’s Leashes cannot be responsible for keys left in the lockbox if multiple people have access to the lockbox.
Any necessary codes for garages or alarms must be provided and added to the client’s online profile.

Daily Checklist/Sitter’s Notes: After every dog walk or pet visit, the sitter will leave a “Daily Checklist” outlining the services provided and any comments about your pet and how the visit went.

“We’re Home!” or Extended Absence Notifications:Your pet’s well-being depends on our communication, so we need to know when you arrive home or if you will be away longer than expected. Please call (516) 307-7290, text or
email us at any time to let us know your status. Since Leslie’s Leashes carefully schedules for you and all of our other clients, there are no refunds or credits for all pre-scheduled visits if
you return earlier than expected.

Cancellation and Late Policy:

Since our times are carefully scheduled to accommodate several pets per sitter/walker within our care system, it is requested that you give us a 48-hour notice of cancellation
prior to the first scheduled service day. When there is a last minute cancellation, please contact us before 8 am the morning of the day of the walk/visit. If no
cancellationnotificationis given, the client will be charged for that walk/visit. For pet sitting, boarding and vacation visits, please allow at least one week's notice.
Failure to do so will result in a 50% cancellation fee of the total amount due.

Last Minute Walks/Visits (less than 12 hours notice): Since scheduling sitters can be tricky, especially forlast minutesituations, you will be charged for a “last minute” visit. Last minute walks will not be guaranteed unless there is an approved confirmation and are subject to sitter
availability.

Holiday Surcharge: We accommodate holiday pet sitting,boarding anddog walking. There is an additional charge on these holidays: New Year’s Eve, New Year’s Day, Martin Luther King Day, President’s Day, Easter, Memorial Day Weekend,
Independence Day, Labor Day, Thanksgiving, Christmas Eve and Christmas Day. Holiday bookings fill up quickly, so please make your reservations early! During holiday periods, with the
exception of severe weather, life-threatening emergencies or a death in the family, any cancellations without a 10-day (prior to service) notification will result in a 50% cancellation fee of the
total amount due.

Substitute Pet Sitters/Walkers: A back-up (substitute) sitter or walker will be assigned to your pet. If a requested or regular sitter/walker is not available for whatever reason, you will be notified
through the appointment confirmation that another caregiver will be available.

Payment: Payment is expected at the time or immediately following completed services. We accept all forms of payment, including cash, check (made payable to Leslie’s Leashes) and
all major credit cards. If you leave a payment for a walker to collect, please label it clearly. If you would like to keep your credit card “on file,” please add your information to
your online client profile. Please note that all charges will include NYS sales tax.

In the event of an unforeseen visit or other costs (food, supplies, etc.), payment is expected within 5 days of the completion of services or a late charge of 1.5% of the amount due
will be applied on a monthly basis until payment is made.

Emergencies/Inclement Weather Policy:

Client authorizes Leslie’s Leashes, LLC to handle any emergencies that may arise. Leslie’s Leashes, LLC will make every effort to contactclient. In the event the client cannot be contacted, client authorizes
Leslie’s Leashes, LLC to use its reasonablejudgementand to be available for an additional hourly rate of $40.00 to oversee the circumstances.

Leslie’s Leashes, LLC requiresclientto have a responsible emergency contact to take care of animals in the event ofan unforeseencircumstances such as illness and in the event of inclement weather or a natural disaster. We reserve the right to call a
nearby emergency contact in case ofa serious problemswith accessing your pet(s) (severely iced driveway, non-plowed snow, etc.) Your pet’s health and well-being is our utmost concern and we will contact you as soon as possible
to keep you informed of these events. Please be sure to have a disaster plan for your pets, whether they are under your care or ours.

Medications: Leslie’s Leashes’ walkers/sitters will attempt to administer all medications as directed by the primary caregiver but cannot be held responsible for complications that arise
as a result. If there is a fear that an animal will react negatively to the administration of a medication (bite, scratch or claw the caregiver) the sitter/walker reserves the right to not
administer the medication. The sitter/walker will inform you of these circumstances as soon as possible.

Pet Guardianship: In the unfortunate event that you become incapacitated while your pet(s) are in our care, please name a person who should be contacted to become their temporary guardian until
care can be provided as arranged for in your legal documents. We urge you to address the care of your pet(s) when planning your estate. Be sure that the person named is aware of your
appointing them as guardian.

Liability Policy:

Leslie’s Leashes, LLCandits contractors agree to provide services in a reliable and trustworthy manner. In consideration of these services, the client expressly waives any and all claims against
Leslie’s Leashes, LLC or its contractors, unless arising from willful misconduct or gross negligence on the part of Leslie’s Leashes, LLC. Leslie’s Leashes reserves the right to refuse or cancel any
services to any pet. At no time will a pet be abandoned unless the immediate safety of a sitter/walker is at risk. ​

Leslie’s Leashes, LLC is not responsible forsecurityof the premises or loss if other individuals have access to the home.

Leslie’s Leashes, LLC cannot be responsible for animals that bite, suffer an accidental death or
escape from faulty fencing or from inside the home due to faulty doors, etc.

Leslie’s Leashes, LLC cannot be responsible for any complications animals may suffer or action of
animals while they are unattended.

The client understands that all animals must have a veterinarian and must be up to date on all
required vaccinations. Proof of vaccination is required.

Leslie’s Leashes, LLC does not accept aggressive animals. Client agrees to be responsible for
all costs (including, but not limited to, medical care, attorney fees, etc.) if client’s pet should bite or scratch another person or animal.

Leslie’s Leashes, LLC will not walk unruly or untrained dogs that choke themselves on their leash.
All dogs must be walked on a leash.

Clientis responsible for making arrangements for snow removal. Visits may not be made in snow-covered driveways and/or walkways because of safety
concerns.