Much of her work focuses on soft skills training to help students and employees develop better interpersonal communication — skills that can transfer to one’s personal life as well.

She has facilitated programs for some of Canada's premiere businesses such as Bell Canada, Air Canada, Business Development Canada, Telus, Novartis and the RCMP.

Gillian holds an honours undergraduate degree in psychology, and an MSc and PhD in Management. Her research interests include the aging workforce, retirement, knowledge sharing and intergenerational knowledge transfer.