GDPR compliance

It looks like the GoToWebinar cannot delete all information from the previous webinars.

The information held is names and e-mail addresses. I have webinars dated back few years ago.

In EU there is a new security framework coming into force in May 2018. It is regarding the PII (personal Identifyable information). With the corrent setting of GoToWebinar we will not be compliant as there must be an option for deleting all information we hold.

The only option I see is completely closing the account with LogMeIn and moving to another provider of similar services.

Surely we should have an option to chose what we can keep or delete.

My suggestion is if LogMeIn does not to lose EU customers is to add such feature.

Re: GDPR compliance

At this time GoToWebinar's registraion pages already meet the minimum GDPR compliance standards. We understand that some of our customers want additional flexability with registration, so we are working on introducing additional customization options.

The consent statement at the bottom of registration emails is non-compliant with GDPR.How do we go about removing/replacing this please?Our webinar is on GDPR and we don't want to come across as hypocritical and soon, consent statements such as these will be costing companies huge fines!We'd like to replace it with 'Please tick this box if you would like <company name> to keep you informed about our webinars, events and offers. You can withdraw consent at any time'Thank you!

Re: GDPR compliance

At this time GoToWebinar's registraion pages already meet the minimum GDPR compliance standards. We understand that some of our customers want additional flexability with registration, so we are working on introducing additional customization options.

The first is quite a simple features request - can you enable an English (UK) setting that uses UK spelling, particularly organizers with a z?

The seccond issue is a bit more complex, we're running webinars on the GDPR and there simply isn't enough flexibility to be GDPR compliant! Can you make the forms more flexible so that we can insert custom text feilds into the registration form at different points so that we can have a data protection statement that isn't then emailed out?

Also is there a copy of your data retention policy anywhere? Are there any plans to allow us to delete registrants details once a webinar is completed?

We are in the process of adding more documentation, including product specifc compliance details, so please bookmark these pages and check back. Unfortunately, it is not possible to do what you are asking with the default registration pages. I have reached out to our product team to find out what changes are coming to our registration pages in the near future.

Glenn is a member of the LogMeIn Community Care Team.

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