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As I present to outsourcing audiences on the book tour, they pick up on several new services markets the book outlines – Accenture’s Mobility Operated Services. Cognizant being involved in the clinical tests for the high-profile H1N1 vaccine last year. Appriro’s various Social CRM projects. Wipro’s product engineering services as “buyer” organizations embed more and […]

With Oracle OpenWorld 2010 coming up next week, I hate having to miss one of the major enterprise IT three, four, five-ring circuses of the year. I would have loved to attend, but HR Tech 2010 is thefollowing week. And unlike my much valued and much younger Oracle AR handler, Kris Barondess, I’m no longer able to […]

Mike Salvino – or simply “Sal” to his friends and colleagues, has brought a real air or pragmatism to Accenture, where he now leads the firm’s global BPO business. Read Part I of his interview with Horses for Sources.

StackOverflow co-founder Jeff Atwood’s post (yep, RWWeb, I found it via Fred Wilson too) on iterating faster because of “OODA” (John Boyd’s fighter pilot strategy that applies to business) is directionally correct but misses some important nuances of OODA for business. The acronym “OODA” (not OOPA as Atwood says at one point in the post) […]

For anyone looking after customer support and marketing for a popular consumer brand, keeping up with all the channels consumers can use these days to keep in touch must feel like playing a round of Whac-a-Mole. No sooner have you…

It’s been a while since Ariba has had company in the public marketplace, as they are the only pure-play focused procurement vendor on the NASDAQ (other public companies such as Concur focus on auxiliary areas). In fact, you’d have…

Mobile devices are quickly becoming the replacement for the enterprise desk top and that trend has both corporate IT departments and software vendors scrambling to come up with ways to solve a host of issues. From the enterprise IT side…