2H18 Country Report on IT Services — New Zealand

On-line Presentation

Abstract

This IDC Presentation provides a detailed analysis of the market and competitive landscape in IT services in New Zealand from July to December 2018 (2H18). It covers the market size movements and growth trends in each of the macromarkets (i.e., project-oriented services, managed services, and support services) as well as the key industries such as finance, manufacturing and resources, public sector, distribution and services, and infrastructure. The report also provides a market and vendor analysis of 3rd Platform technologies as the key market drivers. The competitive analysis section includes key strategies and activities of global and local IT services providers in the market.

The data and insights within this presentation are part of the Asia/Pacific Semiannual Services Tracker research, which covers 14 foundation markets across 14 Asia/Pacific countries.

The number of New Zealand tech sector jobs grew in 2018. Many industry professionals are finding value in upskilling technology-related skills in order to apply for these roles and/or to perform their existing role effectively as it develops. Skills related to the areas of cloud, security, and machine learning are in high demand as they require ongoing investment as each technology is transforming at significant rates of change.

Instead of developing new software from scratch, many organizations are improving their existing systems or adopting a SaaS model. Software is being updated to enable innovation through incorporation of new functionality, to ensure security patches are in place, and to ensure it continues to receive vendor support. When an organization does decide to develop a new application from scratch, there is a growing preference to utilize a low-code development tool as it removes some of the technical obstacles in traditional development processes.

Organizations are reconsidering how to compare the cost of alternative software solutions. Rather than the traditional approach of breaking down the software solution to its different underlying components, including deployment, licensing, support and maintenance, the solution is often instead analyzed under a total cost of ownership model. This enables SaaS models to be more accurately compared with traditional software pricing models.

As the number of cybersecurity reports and the financial impact of these reported cases increase over time, security remains a key concern for organizations and thereby provides an opportunity for vendors. Although phishing and credential harvesting continue to receive the most reports, the scope is growing; as scam and fraud, and unauthorized access contributed significantly. Many vendors have taken steps to attempt to capture some of the available market. For instance, Spark introduced a new cybersecurity readiness tool aimed at small and medium-sized businesses (SMBs), and Vodafone partnering to offer Telstra's cloud-based security platform.

Organizations will continue to place a high importance on delivering great customer experience. One way this will be achieved is by becoming a data/customer-centric organization. Organizations will rationalize and integrate their data and applications and leverage DX capabilities to move faster and deliver better products and services. The top IT challenges related to big data and analytics, center on the integration of data with business systems, and data accessibility, security, and governance. Another area that organizations are facing challenges is in preparing data prior to the transfer to the cloud, Hadoop, or other platforms.