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Our Privacy Statement

Protecting your personal information and data

The Direct Stove Glass Shop website and associated Direct Stove Glass websites www.directstoveglass.co.uk is operated by Direct Landscapes Ltd, Company No. 05711029 ("Direct Stove Glass", "we," "us," "our") is committed to protecting your privacy. We will only use the information that we collect about you lawfully (in accordance with the Data Protection Act 1998 and other applicable data protection laws in the UK).

Please note that use of the Website by you is subject to this privacy policy (the "Policy") and the Website’s terms and conditions of use ("Terms and Conditions").

Our Policy covers what information we collect on the Website, how we use and/or share this information, and how such information is maintained. By using this Website, you signify your acceptance of this Policy. If you do not agree to the terms of this Policy, in whole or part, you should not use this Website. Please note that this Policy applies only with respect to the information collected on www.directstoveglass.co.uk and associated Direct Stove Glass websites and not any information collected or obtained through other methods or sources.

Our Policy ensures that any information you provide us remains private and secure. To reassure you, below we provide details of the information you provide to us, and how it will and, more importantly, will not be used. We will never collect sensitive information about you without your explicit consent. The information we hold will be accurate and up to date. You can check the information that we hold about you by contacting us, If you find any inaccuracies we will delete or correct it promptly.

Personally Information

We collect personally identifiable information that is volunteered during Registration or in response to specific information requests explicitly presented to you.

We may also collect your IP (Internet Protocol) address to help diagnose problems with our server, and to administer this Website. An IP address is a number that is assigned to your computer when you use the Internet. Your IP address is also used to help identify you during a particular session and to gather broad demographic data.

We will ask for your first and last name, postal address, telephone number and e-mail address to process orders and or to process promotional offers from Direct Stove Glass Shop or associated Direct Stove Glass websites including details of a payment mechanism, such as credit card details.

Use and Sharing of Personal Information

All personal information is retained in accordance with the Data Protection Act 1998 and other applicable data protection laws in the UK.

We may use personal information to provide you with information about Direct Stove Glass Shop or associated Direct Stove Glass companies, to properly provide you with the Service and for marketing ourselves to you. It is our policy not to sell or pass any personal information to any other organisations (outside our group companies) unless we are required to do so for fraud prevention and detection. We will never sell or rent your personal information to anyone else for their marketing purposes.

However, we may pass your personal information to our agents and subcontractors to help us with any of our uses of your data set out in this Policy. For example, we may use third parties to a credit card provider to process a payment.

We also always reserve the right to disclose personal information in order to:
• comply with applicable laws;
• respond to governmental enquiries (or enquiries from a legal, governmental or quasi-governmental or local authority agency or Internet protection agency of any type);
• comply with a valid legal process or procedure; or
• protect our rights or property, Direct Stove Glass.co.uk, and/or other users of this Website.

By submitting personal information to us, you acknowledge that provided we have used your data in the ways set out in this Policy, we cannot be held responsible for any use of your data by third parties who receive and process your data.

Cookies

We use "cookies", technology to store data in your computer using the functionality of your browser. A lot of websites do this, because cookies allow the website publisher to do useful things like find out whether the computer (and probably its user) has visited the site before. You can usually modify your browser to prevent cookie use - but if you do this the Service (and the Website) may not work properly. The information stored in the cookie is used to identify you. This enables us to operate an efficient service and to track the patterns of behaviour of visitors to the website.
Also, in the course of serving advertisements to this Website if any), third-party advertisers or ad servers may place or recognise a unique cookie on your browser. The use of cookies by such third party advertisers or ad servers is not subject to this Policy, but is subject to their own respective privacy policies. (Please note that use of the Website, is neither intended for, nor directed to, children under the age of 18.)

Emails

Please note that we may email you for the following purposes: as part of the Service. For example, we send (or may send) emails to you in some of the following example circumstances:
• after Registration, notifying you of your account details;
• as reminder emails about the services we offer
• to send you information or offers you have asked for;
• as a newsletter;
• as promotional emails and or to offer related services to you from associated Direct Stove Glass websites.

When we send promotional emails we will always give you the chance to opt-out (or unsubscribe) from them in the future.

Security

The personal protection which we hold will be held securely within our systems in accordance with our internal security policy and the law. We hold data until 3 years after it is last accessed or used by us.

Regarding information transmitted between the Website and and/or users, while we take reasonable precautions to safeguard this information, we may be unable to prevent unauthorised access to such information by third parties or inadvertent disclosure of such information during transit. Users acknowledge this risk when communicating with the Website.

Transfer in Certain Circumstances

If there is a sale, merger, consolidation, change in control, transfer of substantial assets, or reorganisation of Direct Landscapes Limited then, in our sole discretion, we may transfer, sell or assign information collected on and through this Website (including, without limitation, personal information and other information), to one or more relevant third parties.

Customer Service

If you have any questions or concerns, please feel free to contact us at office@directstoveglass.co.uk

Google Analytics

This website uses Google Analytics, a web analytics service provided by Google, Inc. ("Google”). Google Analytics uses "cookies”, which are text files placed on your computer, to help the website analyze how users use the site. The information generated by the cookie about your use of the website (including your IP address) will be transmitted to and stored by Google on servers in the United States. Google will use this information for the purpose of evaluating your use of the website, compiling reports on website activity for website operators and providing other services relating to website activity and internet usage. Google may also transfer this information to third parties where required to do so by law, or where such third parties process the information on Google's behalf. Google will not associate your IP address with any other data held by Google. You may refuse the use of cookies by selecting the appropriate settings on your browser, however please note that if you do this you may not be able to use the full functionality of this website. By using this website, you consent to the processing of data about you by Google in the manner and for the purposes set out above.

Changes to this Policy

Please note that this Policy forms part of the Terms & Conditions for use of this Website and forms part of the Agreement between you and us. We may, from time to time, amend this Policy, in whole or part, in our sole discretion. Any changes to this Policy will be effective immediately upon the posting of the revised policy on the Website. Depending on the nature of the change, we may announce the change: (a) on the home page of the Website, or (b) by email, if we have your email address. However, in any event, by continuing to use the Website following any changes, you will be deemed to have agreed to such changes. If you do not agree with the terms of this Policy, as it may be amended from time to time, in whole or part, you must terminate your use of the Website.