Student Support and Insights, Powered by the uCoach® Platform

Tailored Support at Scale to Meet the Needs of Every Student

With our uCoach® Platform, getting support is a normal part of every student’s journey. Everyone receives automated nudges, and additional levels of engagement — up to one-on-one intensive coaching — are available depending on student and program needs. Students benefit from multichannel communication and mobile-friendly resources, while institutions can generate valuable, measurable insights on the student experience.

INTENSIVE COACHING

The delivery of proactive, 1:1 coaching at regular intervals over a period of time designed to help students develop the skills needed to meet goals.

Student Impact

EPISODIC COACHING

The delivery of proactive, 1:1 coaching to help students overcome episodic events that have the potential to interfere with the student’s ability to meet goals.

Student Impact

ALERTS & DIAGNOSTICS PROTOCOLS

A risk monitoring system and personal coaching diagnostic intervention designed to catch students in need and determine what kind of help will deliver the most impact to improve student achievement.

Student Impact

ENGAGEMENT (TRANSACTIONAL) COACHING

Cohort and personalized messages layered on top of digital resources combined with the ability for students to reach out to coaches for additional information and guidance.

Student Impact

DIGITAL GUIDANCE CONTENT

Self-directed resources that provide guidance on key topics and help students develop needed skills.

Student Impact

AUTOMATED NUDGES

Automated messages sent to large groups of students at predefined intervals reminding students about deadlines, opportunities and resources.

Student Impact

Student Impact

The Right Support for Every Student

The uCoach platform supports all kinds of coaching interaction and intervention, from automated messages to one-on-one phone calls. Institutions can utilize as many or as few of the tools the uCoach platform offers, and tap into a broader range of tools as their institutional needs change.

InsideTrack greatly facilitates our efforts to operationalize continuous improvement. They not only enhance our ability to provide support and outreach, but also enable us to execute organizational change at a much more rapid pace.