Citizen
Section

Newly Launched Services

Find A Report Of Interests!

List of Service offered across the Country

State Wise Pendency Report

Summary Report For Application Count

Beneficiary Profile Wise

ServicePlus - Easy and Intuitive
Application

Developed as part of Panchayat Enterprise Suite
(PES) under e-panchayat Mission Mode Project (MMP)

"Make all Government services accessible to the
common man in his locality, through common service delivery
outlets, and ensure efficiency, transparency, and reliability of
such services at affordable costs to realize the basic needs of
the common man."

ServicePlus is a
unified platform based on multi-tenant architecture for delivering
electronic-services to citizens, an application which is quick to
learn and easy to use with minimal effort or very less skill set.

The services
provided by Government via ServicePlus can be categorized as
following:

Regulatory Services:
The services like trade licence, permit for construction of a
building etc. that can be denied to citizens.

Statutory Services:
The services like Issuance of Birth/Death certificate which cannot
be refused to citizens.

Developmental
Services: The services or schemes provided by Government for the
benefit of citizens like NREGS, IAY, Old age Pension etc.

Consumer Utilities
Service: Services like bill payment and other comes under utility
services.

Facilitates

Central Government

State Government

Local Government

Deploy once and Configure many

ServicePlus provides all types of
components and modules one needs to define, configure and
commission an e-service. It involves modules like, Service
Deﬁnition, Service Coverage, Target Beneﬁciary, Creation of
application forms and output certificates, Applicable Service
Charges, Work Flow Player’s & tasks mapping and others. SP covers
all these modules at the stages like apply, verify, provision and
commission required in the process of delivering an e-service as
part of Service Life Cycle.

Why to choose ServicePlus?

Become a Developer with 3Ds (Drag-Drop-Done)

ServicePlus is fully geared for
Single-Window services under Ease of Doing Business. It is
achieved be anyone who knows their business and understands the
processes that drive it irrespective of any coding knowledge.
ServicePlus empowers officials with simple drag-and-drop interface
that makes even complicated processes seem easy. One can take
control of every detail without any support.

Create an Application of Your Unique Business
Needs

An app to successfully compete
your business needs. ServicePlus application is pre-loaded with an
easy to integrate features like Form Builder – to create custom
quote forms and improve lead flow; Push Notifications – to reach
out to your customers; Custom Filter – more focused on task(s);
web-service(s) Registration - to pull and push data to
department/state owned system(s); Multi-tenancy - Add logo, choose
the required features and build a service as per your needs.

ServicePlus facilitates the data
flow with the existing Government bodies like DigiLocker, CSC
e-wallet, eTaal, e-Sign, Aadhaar and many more as and when
required. It provides a visual approach to connect to these data
sources and embed data elements directly into the application. It
facilitates one to design data models and configure business logic
directly.

ServicePlus analytics provides
Business with real-time dashboards and drill-down reports that are
easily configured. Decision making nowadays is largely driven by
data where talent only helps to explore data to support their
decision making. Precisely, it’s a data collaboration tool capable
to visualize. Select how you want to display data from a variety
of gauges and chart types; including bars, columns, pie, doughnut,
pyramid etc. ServicePlus owns 3 broad categories to divide data
i.e. Central, State and District. Service Level category and
Application Level category has in total 34 KPIs to chase.

Integration with Aadhaar, DigiLocker and PayGov

ServicePlus provides seamless
integration with popular customer centric services like Aadhar,
Digilocker and PayGov. ServicePlus is a one-stop solution which
gives Indian citizen access in availing various pan India e-Gov
services, and supports Aadhaar-based authentication mechanisms for
service access.

Learn more about ServicePlus

Even though it’s only been around a seven year,
ServicePlus development platform has evolved as a faster way to
build and deploy required services.

This compilation of document will give you a
baseline understanding of its platforms, the technology that enables
it, and more.

Want to understand better how it can help you
achieve organizational goals…faster than you ever thought possible.

LOG IN

Any doubts? Answers are here.

1. Click on the option Citizen Section--> Check Your
Entitlement available on the Homepage to open the form. 2.
Check Your Entitlement form is displayed on the screen.
3. When you select your profile like state, caste etc. and
click on search the list of services for which you are
entitled will be displayed in the list. You can view the
details.

1. Freezing of the application checks the complete inter
relation between the various service requirements before
activating the service 2. View All Available
Services is displayed on the screen. 3. Click on
Advance search. The list of services will be displayed.
4. In action field you will get the application form link,
after clicking on application form link you will get the
application submission location form as screen below
5. Select your location from the Service list of district
Panchayat from a drop down list. 6. After
clicking on submit the Application form will be
displayed. 7. When you click on Next Button,
you will move on enclosures, it display following
fields Type of Enclosure, Enclosure Document, Source
and File Reference as screen below.

Select whether you want
to attach a new file or select from documents
repository.

If you select attach new
file you will have to browse and attach a new file
from your computer.

If you select documents
repository select the file to be attached along with
application from your documents attached in your
profile.

8. Again when you click on Next Button, the charge
screen will appear as below. If an online payment
option is available for the service make payment option
will be available. Make payment if required and click
on submit.

1. Click on the option Citizen Section--> Track
Application Status available on the Homepage to open the
form. 2. Track Application Status form is displayed
on the screen. You will notice that there are certain fields
marked with * sign, which means that they are mandatory for
you and required to be filled in. 3. Enter
Application Number to tracking status of the application
form. The status will be displayed.

1. After logging in; Click on the option Lodge a Grievance
available from the left menu to open the form . 2. A
list of services will be displayed fort which you will be
able to lodge a grievance. 3. Select the service
and fill in the grievance and submit the grievance.

1. Click on the option Citizen Section--> Find State
Service Delivery Act available on the Homepage to open the
form. 2. Select the state and click on submit. The
State Service Delivery Act details will be displayed.

The Government will have complete discretion to share
the details of your use of the Web Site and/ or data
entered by you with regulators or with any other third
party, or in order to resolve disputes or complaints which
relate to the Web Site.

ServicePlus, on behalf of Service Owner
Department,provides only the facility for transacting with
Government Offices through the Internet. The service
delivery is subject to the acts and rules promulgated by
the respective Government from time to time. Electronic
delivery of Government services are in compliance with the
IT act 2000. The special conditions and the terms of
service applicable to Internet delivery are detailed in
this document.

The following terms and conditions will apply if you
wish to use the Internet for availing a service. Please go
through the conditions carefully and if you accept them,
you may register yourself and transact on the site. On
using this site for service delivery, you are deemed to
have agreed to the terms and conditions set forth below. If
You do not agree with all these terms and conditions, you
must not transact on this Website.

If a user violates the terms and conditions
Government (service owner) reserves the right to deactivate
all such user registration and cancel any or all services
requested without any notice. Garbage / Junk values in
profile may lead to Deactivation.

Operationalization of this agreement is subject to
existing laws and legal processes of the respective
Government, and nothing contained in this agreement is in
derogation of Government's right to comply with law
enforcement requests or requirements relating to your use
of this Web Site or information provided to or gathered by
this site with respect to such use. You agree that
Government may provide details of your use of the Web Site
to regulators or police or to any other third party, or in
order to resolve disputes or complaints which relate to the
Web Site, at Government’s complete discretion.

This agreement is made between: respective service
owner department of the respective government who has
configured the serviceGovernment (“Us”) and The
User (“You”), the individual, whose details are
set out in the Portal User Creation page.

Payment Option

The list of payment options available are internet
banking /debit card payment / credit card payment from
banks that are listed when selecting each of the above
options. Apart from the fee chargeable to Government
against each service, bank / payment gateway transaction
charges will be applicable extra. In case of a failed
transaction the user shall have no right to claim the
amount. The loss on this account shall not be borne either
by Government or by the Banks /Payment Gateways.

User Creation

You are responsible for maintaining the
confidentiality of the password and account, and are fully
responsible for all activities that occur under your
password or account. Complaints Procedure

You can reach us on the contact details given in the
‘Contacts’ link given in the login page.

Your obligations

General Obligations:

You shall access ServicePlus web site only for lawful
purposes and you shall be responsible for complying with
all applicable laws, statutes and regulations in connection
with the use of Government web site. This Website is for
your personal or commercial use by approved kiosks. You
shall not modify, copy, distribute, transmit, display,
perform, reproduce, publish, license, create derivative
works from, transfer or sell any information, or services
obtained from this Website. You shall not create a
hypertext link to the Website or "frame" the
Website, except with the express advance written permission
of the Government.

Information Provided

The information you provide in the Registration page
must be complete and accurate. Government 00. reserves the
right at all times to disclose any information as deems
necessary to satisfy any applicable law, regulation, legal
process.

Termination

We may at any time at our sole discretion and without
giving any reason or any prior notice terminate or
temporarily suspend your access to all or any part of the
web site.

ServicePlus, on behalf of Service Owner
Department,provides only the facility for transacting with
Government Offices through the Internet. The service
delivery is subject to the acts and rules promulgated by
the respective Government from time to time. Electronic
delivery of Government services are in compliance with the
IT act 2000. The special conditions and the terms of
service applicable to Internet delivery are detailed in
this document.

The following terms and conditions will apply if you
wish to use the Internet for availing a service. Please go
through the conditions carefully and if you accept them,
you may register yourself and transact on the site. On
using this site for service delivery, you are deemed to
have agreed to the terms and conditions set forth below. If
You do not agree with all these terms and conditions, you
must not transact on this Website.

If a user violates the terms and conditions
Government (service owner) reserves the right to deactivate
all such user registration and cancel any or all services
requested without any notice. Garbage / Junk values in
profile may lead to Deactivation.

Operationalization of this agreement is subject to
existing laws and legal processes of the respective
Government, and nothing contained in this agreement is in
derogation of Government's right to comply with law
enforcement requests or requirements relating to your use
of this Web Site or information provided to or gathered by
this site with respect to such use. You agree that
Government may provide details of your use of the Web Site
to regulators or police or to any other third party, or in
order to resolve disputes or complaints which relate to the
Web Site, at Government’s complete discretion.

This agreement is made between: respective service
owner department of the respective government who has
configured the serviceGovernment (“Us”) and The
User (“You”), the individual, whose details are
set out in the Portal User Creation page.

Payment Option

The list of payment options available are internet
banking /debit card payment / credit card payment from
banks that are listed when selecting each of the above
options. Apart from the fee chargeable to Government
against each service, bank / payment gateway transaction
charges will be applicable extra. In case of a failed
transaction the user shall have no right to claim the
amount. The loss on this account shall not be borne either
by Government or by the Banks /Payment Gateways.

User Creation

You are responsible for maintaining the
confidentiality of the password and account, and are fully
responsible for all activities that occur under your
password or account. Complaints Procedure

You can reach us on the contact details given in the
‘Contacts’ link given in the login page.

Your obligations

General Obligations:

You shall access ServicePlus web site only for lawful
purposes and you shall be responsible for complying with
all applicable laws, statutes and regulations in connection
with the use of Government web site. This Website is for
your personal or commercial use by approved kiosks. You
shall not modify, copy, distribute, transmit, display,
perform, reproduce, publish, license, create derivative
works from, transfer or sell any information, or services
obtained from this Website. You shall not create a
hypertext link to the Website or "frame" the
Website, except with the express advance written permission
of the Government.

Information Provided

The information you provide in the Registration page
must be complete and accurate. Government 00. reserves the
right at all times to disclose any information as deems
necessary to satisfy any applicable law, regulation, legal
process.

Termination

We may at any time at our sole discretion and without
giving any reason or any prior notice terminate or
temporarily suspend your access to all or any part of the
web site.

Submitted applications will be processed only after
successful transaction has been done with the payment
gateway. In case of a failed transaction the user shall
have no right to claim the amount However,
cancellation/refund policy for a service will be governed
solely on the basis of applicable rules and regulations of
the service as defined by department/agency owning the
service.

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