Release Notes

Information within the release notes category provide an additional level of detail with regards to changes within the KB Support plugin. If you’re a developer, you may also find it beneficial to take a look at the KB Support Developers Blog.

Ever been working on a reply for a ticket only to hit send and then find out that whilst you were writing your response to the customer, they (or another agent) had added a further reply?

It can be frustrating can’t it? Especially if you’re asking a question that was answered in the time you took to write your reply.

Well, thanks to the release of KB Support version 1.2.8, this is no longer a concern for you, or your team of agents.

The Real-Time Reply Notifications feature within KBS periodically checks to see if any new replies have been added to the ticket you are currently working on. If a new reply is found, a notification is immediately displayed on the screen allowing the agent to reload all replies and review the content of new replies. All without reloading the entire page. So if you were in the middle of composing a new reply or updating the ticket, your work will not be lost.

Real-Time Notifications in Action

The Easy Digital Downloads extension for KB Support was one of the very first extensions we released just over a year ago now. So with an update due, and now delivered, let’s take a look at what has changed in version 1.1.

As well as officially closing the beta testing of KB Support, version 1.0 introduces support for some key help desk functionality such as the ability to set and track service level targets for tickets, and the ability to create companies and assign customers to them.

Let’s take a more detailed look at these features, as well as the other changes introduced with version 1.0.