Product Details

Vendor Details

NetSuite

www.netsuite.com

Founded 1998

United States

About NetSuite

NetSuites project management solution enables project managers and team members to collaborate on projects and maintain current and accurate project status at all times. By delivering complete visibility and control, NetSuites project management solution gives you real-time access to all of your project information. The result is a significantly improved project completion record, more satisfied clients and reduced non-billable work.

NetSuite is the leader when it comes to CRM software.

Pros: I would highly recommend taking NetSuite Training Courses before launching and take courses as needed there after.

Cons: Sometimes the features are only partially functional meaning that they do not contain all of the flexibility other features have which is quite limiting at times.

Cloud based and easy to access

Feb 15, 2018

Tess Jerome

Product Coordinator

West Coast Store Support, Inc.

Reviewer Source

Source: Capterra

4/5

Overall

3
/
5

Ease of Use

4
/
5

Features & Functionality

5
/
5

Customer Support

5
/
5

Value for Money

Pros: Love that it is cloud based and more affordable than some other options. This makes it easy to access my information from anywhere.

Cons: I don't like that you can only add one email to the default email . Reporting wasn't super easy to follow.

Wow. I have never seen anything so awful.

Feb 07, 2018

Dave Newman

Senior Web Development Manager

Nortek Security & Control LLC

501-1000 employees

Used the software for: 2+ years

Reviewer Source

Source: Capterra

1/5

Overall

1
/
5

Ease of Use

5
/
5

Features & Functionality

3
/
5

Customer Support

1
/
5

Value for Money

Pros: The date is typically correct when I log into the site (after having to change my password again). Other than that, I can't think of a positive.

Cons: Where do I start? Interface is like early 2000's HTML 3. Trying to complete your email address is a weird dance where the js tries to autocomplete as you type from a list, refusing to accept your typed answer. There are people who not only use this to manage inventory but also their entire websites. Let me say again: the interface is horrible and at least 10 years overdue for a refresh.

Pros: I need to enter a huge amount of data for our inventory. It was easier for me to do inventory adjustment monthly.

Cons: Sometimes loading huge data is quiet slow. When I need to go next page , it's quiet slow and I have refresh over and over.

Netsuite is SWEET!

Jan 29, 2018

Joseph Mueller

System's Analyst

Link

Used the software for: 6-12 months

Reviewer Source

Source: Capterra

4/5

Overall

3
/
5

Ease of Use

4
/
5

Features & Functionality

4
/
5

Customer Support

4
/
5

Value for Money

Pros: Excellent integration with other Netwuite products that are already live. This software offers a great variety of features.

Cons: No built in payroll that works in this system. It would be nice to implement that feature in future versions.

Clunky and difficult to actually get up and running

Jan 26, 2018

Verified Reviewer

Computer Software, 51-200 employees

Used the software for: 6-12 months

Reviewer Source

Source: Capterra

3/5

Overall

2
/
5

Ease of Use

4
/
5

Features & Functionality

3
/
5

Customer Support

2
/
5

Value for Money

Likelihood to Recommend:Not LikelyExtremely Likely

Pros: Very customisable, but almost to a fault. Nice to have mobile payments and convenient as a cloud-based system. Good for invoicing and basic accounting.

Cons: Implementation is painful and lengthy and the software feels archaic and clunky. Finding a workaround to an issue is the best option as opposed to actually getting a fix, which will cost lots of time, money, internal and external IT resources.

We have been using NetSuite for four years, but decided to leave.

Jan 18, 2018

María Laura Gómez Llanos Sandoval

Project Manager

Farrera Asociados SC

Outsourcing/Offshoring, 201-500 employees

Used the software for: 2+ years

Reviewer Source

Source: Capterra

4/5

Overall

4
/
5

Ease of Use

4
/
5

Features & Functionality

3
/
5

Customer Support

3
/
5

Value for Money

Likelihood to Recommend:Not LikelyExtremely Likely

Pros: You can really customize this software but need tech skills or outsource this tasks. In our case we have been doing both. It is great what you can acomplish with it.

Cons: It's very expensive for the size of our company. Another major disadvantage for us it's that the mexican laws and updates are not taken in account.

Overall: Take care of the financial aspects of our company.

We have been using NetSuite for our accounts payable system and it is the best option in the market.

Jan 11, 2018

Luis Grisales

Third-Party Risk Officer

Itau International

Financial Services, 51-200 employees

Used the software for: 2+ years

Reviewer Source

Source: Capterra

5/5

Overall

5
/
5

Ease of Use

5
/
5

Features & Functionality

5
/
5

Customer Support

5
/
5

Value for Money

Likelihood to Recommend:Not LikelyExtremely Likely

Pros: The NetSuite software provides user friendly applications and good reporting mechanisms that allows you to customize any report you may need.

After you climb a steep learning curve, NetSuite is incredibly powerful.

Jan 09, 2018

Verified Reviewer

Used the software for: 2+ years

Reviewer Source

Source: Capterra

5/5

Overall

4
/
5

Ease of Use

4
/
5

Features & Functionality

3
/
5

Customer Support

4
/
5

Value for Money

Likelihood to Recommend:Not LikelyExtremely Likely

Pros: NetSuite is an extremely powerful and inclusive package of applications that are extremely well-integrated.

For SMBs who've outgrown Quickbooks or other "smaller" accounting packages, it's a major improvement.

For manufacturing concerns looking to gain more traction and control over their processes, it is far beyond what lower-priced ERP systems provide. Again, it us a major improvement.

NetSuite is extremely extensible through external interfaces, 3rd party add-ons, internal scripting and through customizations.

Implemented correctly, it is relatively fast, and with its browser-based interface, there are no client issues and never any need for IT to upgrade a client version on every workstation because a new feature-set has been implemented.

It's CRM is adequate, useful, and given NetSuite's signature internal integration, it is easy to implement an effective lead-to-cash system.

The ecosystem also has multiple vendors who sell integration services, for example, there are a number of SalesForce to Netsuite integration partners who can (relatively) quickly connect the two systems. On the backside, the same is true of many popular shipping, warehouse management and other packages. Or, you can roll your own JSON connectivity.

Cons: NetSuite is not easily deployed, and requires expertise to get things mostly right the first time. They address this in their ecosystem by encouraging customers to work with NetSuite partners -- VAR firms that have undergone certifications -- to deploy the system.

There is a steep learning curve, even for system analysts familiar with other ERP, CRM and web commerce platforms.

There is a saying in the NetSuite community that is very true: "you can do anything with NetSuite, but it is going to cost you." Those costs may be development hours for internal developers, fees paid to partners, license costs for addons and integrations, etc. etc. Count on it with any major NS effort.

NetSuite is usually quite reliable, but it can and will "get slow" from time to time, and there are infrequent outages that can last a few minutes to an hour or more. These never come at a good time (is there ever a good time?) and getting information regarding status of repairs can be frustrating.

Free advice: vett your NetSuite partner carefully, and make sure that they can and will provide effective ongoing support. Some firms are better than others at this, and it is a good question to ask references before you hire anyone.

Plan on your implementation taking longer than you expect. This is true with most ERP implementations, NetSuite included.

Support from the company itself can be an exercise in frustration, but persistence and insistence can really help.

Overall: We were able to have a single source of truth for our customer, vendor lists, for inventory, and for financials. Once our system was implemented, gaps analyzed and filled, and users trained, NetSuite has been an effective platform for our business.

Extremely complicated, hard to fully integrate with SSO solutions. Support almost non existant.

Jan 09, 2018

Verified Reviewer

501-1000 employees

Used the software for: 1-2 years

Reviewer Source

Source: Capterra

1/5

Overall

1
/
5

Ease of Use

1
/
5

Features & Functionality

1
/
5

Customer Support

1
/
5

Value for Money

Pros: It looks quite modern, but in fact looks can be quite deceiving.

The service has had good uptime.

Cons: It's really complicated to do anything in this system, labels for different features don't make any sense and are often not consistent. User experience is horrible.

Oracle/Netsuite is a must for any company

Dec 29, 2017

Jan tan

IT Manager

Fonality

Telecommunications, 51-200 employees

Used the software for: 2+ years

Reviewer Source

Source: Software Advice

4/5

Overall

4
/
5

Ease of Use

4
/
5

Features & Functionality

Likelihood to Recommend:Not LikelyExtremely Likely

Pros: A lot of things can be done with this software. As far as building reports, inventory control, and communication with vendors/customers this software makes it easier.

Cons: Generating reports are very helpful however it can be complicated how to build them. . It can be pricey if you have a lot of employees in the company.

Love this software and all of the add-ons that use can purchase for your business

Dec 28, 2017

Verified Reviewer

Internet

Used the software for: 1-2 years

Reviewer Source

Source: Capterra

5/5

Overall

4
/
5

Ease of Use

5
/
5

Features & Functionality

5
/
5

Customer Support

3
/
5

Value for Money

Likelihood to Recommend:Not LikelyExtremely Likely

Pros: All of the different features and add-ons help to keep everything within one software. The robust reports that you can create are awesome, too.

Cons: The permissions can be kind of clunky. The software and add-ons are also expensive so definitely vet that it can handle all your needs before purchasing

More functions than you can imagine

Dec 13, 2017

Nina Nicholls

Team Leas

Vega

Used the software for: 1-2 years

Reviewer Source

Source: Capterra

4/5

Overall

5
/
5

Ease of Use

4
/
5

Features & Functionality

4
/
5

Customer Support

4
/
5

Value for Money

Likelihood to Recommend:Not LikelyExtremely Likely

Pros: I keep learning more and more everyday about what functions Netsuite has and it is relatively easy to use!

Cons: System cuts out from time to time.
Mass uploads sometimes do not work even when the information I am uploading is correct

Robust accounting platform for small to mid-sized companies

Dec 12, 2017

Josh Bartley

Accountant

Rover.com

Used the software for: Less than 6 months

Reviewer Source

Source: Capterra

5/5

Overall

3
/
5

Ease of Use

5
/
5

Features & Functionality

4
/
5

Customer Support

4
/
5

Value for Money

Likelihood to Recommend:Not LikelyExtremely Likely

Pros: -The software does all the accounting functions I need
-Reduces the need for manual entries and tracking via spreadsheets

Cons: -Not easy to jump in and use right away, somewhere between an out of the box software and customized software
-Navigating the software to find what you need can be difficult if you are not familiar with Netsuite

We used this software to organize our clients and record approvals

Nov 16, 2017

Maggie Phillips

Client Relations Associate

AroundCampus

Used the software for: Less than 6 months

Reviewer Source

Source: Capterra

4/5

Overall

3
/
5

Ease of Use

5
/
5

Features & Functionality

Pros: I could tell it was a very powerful tool, and it was able to integrate with our photo software to pull proofs directly in. from there we could send our clients emails pulling everything from the software.

Cons: It was very buggy and a lot of times the proofs wouldnt generate. It also took a good amount of training to even understand how to use the tool.

Effective crm

Nov 16, 2017

Verified Reviewer

Used the software for: 1-2 years

Reviewer Source

Source: Capterra

5/5

Overall

3
/
5

Ease of Use

4
/
5

Features & Functionality

3
/
5

Customer Support

5
/
5

Value for Money

Likelihood to Recommend:Not LikelyExtremely Likely

Pros: Visuals are great. Effective sales management tools that allow every team member the ability to see where we are in the sales process

Cons: Lack of customizaion and must have knowledgeable technical staff to set up and interface with current programs

Overall: Inc sales

Great support!

Nov 09, 2017

Kendal Potesta

CEO

VM Strategies

Self-employed

Used the software for: Less than 6 months

Reviewer Source

Source: Software Advice

5/5

Overall

5
/
5

Ease of Use

5
/
5

Features & Functionality

5
/
5

Customer Support

Likelihood to Recommend:Not LikelyExtremely Likely

Pros: Works as described, support is great and setup process is easy with their on boarding tea. Would definitely recommend.

Cons: It's a little more pricey than some of the competition. But for the functionality you receive it's well worth the cost

Intuitive, easy to use, powerful functions.

Nov 07, 2017

Luyan Li

Finance

Luyan Li

Used the software for: 2+ years

Reviewer Source

Source: Capterra

4/5

Overall

4
/
5

Ease of Use

4
/
5

Features & Functionality

3
/
5

Customer Support

4
/
5

Value for Money

Pros: NetSuite has advanced inventory functions that many smaller software do not have. It can easily scale up with the company as business grows.

Cons: It's hard to get good support. It also has a number of holes or missing capability that need to be plugged, you have to make a suggestion to the forum, and wait for the company to add to its new release, and the company may or may not fix that item in the next release.

a NetSuite view from the perspective of a user and partner

Nov 07, 2017

Martin Kalkuhl

Alta Via Consulting GmbH

Used the software for: 2+ years

Reviewer Source

Source: GetApp

5/5

Overall

5
/
5

Ease of Use

5
/
5

Features & Functionality

5
/
5

Customer Support

5
/
5

Value for Money

Likelihood to Recommend:Not LikelyExtremely Likely

Pros: multi anything:
- multi tennancy
- multi currency
- multi language
absolute flexibilty / release secure customisation
ALL in ONE product for ALL industries *** real/public CLOUD
- Accounting
- financials
- controlling
- reporting
- KPIs
Billing
- recurring billing
Payments
- SEPA
- bank reconciliation
- credit card statement import
- ERP
- LEAD to CASH process
- PROCUREMENT to PAY process
- inventory
Project management
eCommerce
ALL RELEASE SECURE
- 2 x major release changes per year
- since ~20 years
- for 15000 "logos" = 40000+ clients
HUNDREDS of PARTNERS worldwide
Customer does not need a special expertise to use NetSuite. An internal NetSuite admin can be trained - she/he needs to have some ERP-economical background through - sure.
interface / API / development plattform "in the cloud"
Whatever is not fully included so far can be "attached" e.g.
global HR
- no ERP with accounting on earth has an HR product fully integrated that can cover the same amount of counties as expected from the accounting side of view. Too many regulations.
same with PAYROLE
and BI
- the BI requirements are too diversified that 1 product can cover all. Eithger the internal NetSuite tools will do the job or you attach whatever suits best
and eCommerce
- NetSuite has kind of a "simple" webshop and a SUPER DUPER webshop named SCA = SuiteCommerce Advance that can do everything you need.
Rule of thumb with pricing: probably a 5th to a 10th of the price of DEMANDWARE or HYBRIS but INCLUDING webdesign AND fully integrated REAL TIME solution

Cons: Maybe performance - does not apply in all countries and is very dependant on the amount of individual scripting/programming in the individual system. This can be monitored and maintenanced but still needs to be done.
Not as "chique" as "best of bread" solutions
The overall ERP problem: make users in their various roles aware of all the options they have ... in most case an internal problem which of course refelcts to supporting professional providersevice

Pricey Solution

Oct 16, 2017

Verified Reviewer

Computer Software, 51-200 employees

Used the software for: 2+ years

Reviewer Source

Source: GetApp

3/5

Overall

3
/
5

Ease of Use

4
/
5

Features & Functionality

2
/
5

Customer Support

2
/
5

Value for Money

Likelihood to Recommend:Not LikelyExtremely Likely

Pros: NetSuite can be customized, is cloud-based, and gets the job done. Was a step up for us from Quick Books.

Cons: For our needs, it is overkill. The interface isn't the most intuitive and looks outdated. I wish we had stayed with Quick Books.

Lacking Integration with PSA Tool

Oct 10, 2017

Jonathan Schreck

Operations Manager

GE Healthcare

Hospital & Health Care

Used the software for: 6-12 months

Reviewer Source

Source: Capterra

4/5

Overall

3
/
5

Ease of Use

3
/
5

Features & Functionality

3
/
5

Customer Support

3
/
5

Value for Money

Likelihood to Recommend:Not LikelyExtremely Likely

Pros: Cloud Based tool with the ability to customize areas to meet your needs. Home page dashboards allow for direct visibility to the things you care most about.

Cons: Lack of direct integration to the PSA tool. We struggled with bringing all of the contract details into the PSA and associated project.

Overall: Cloud based product that was accessible anywhere with internet and it allowed us to reduce our internal hardware footprint.

Very power tracking tool for all parts of the business

Oct 06, 2017

Joshua Hinsdale

VP of Marketing

The United States Gold Bureau

Used the software for: 2+ years

Reviewer Source

Source: Capterra

4/5

Overall

3
/
5

Ease of Use

4
/
5

Features & Functionality

2
/
5

Customer Support

2
/
5

Value for Money

Likelihood to Recommend:Not LikelyExtremely Likely

Pros: You can connect just about everything with NetSuite and track all of your primary metrics in one place. You can build dashboards and reports on-the-fly to visualize your data.

Cons: There is definitely a learning curve with this tool. As with anything powerful, it can often feel overly complex or even cumbersome.

Overall: Ability to track multiple aspects of the business in one place. You can build reports and dashboards as needed.

A versatile software can help you

Oct 05, 2017

Ivan Arreola

IT Manager

Americ Machinery

Construction, 11-50 employees

Used the software for: 2+ years

Reviewer Source

Source: Software Advice

4/5

Overall

3
/
5

Ease of Use

4
/
5

Features & Functionality

2
/
5

Customer Support

3
/
5

Value for Money

Likelihood to Recommend:Not LikelyExtremely Likely

Pros: The systems are easy to create items
items by serial
items for purchase or sales
Reports for the inventory and evaluation
adjust inventory
transfer inventory

Cons: The setup needs to be clear from the beginning of the system. and set up the privileges for the user role are not easy.

Netsuite is a strong platform with several integrations that manage small to big business

Oct 04, 2017

Andre Barbosa

System Analyst

Mondetta Clothing Inc.

Apparel & Fashion, 51-200 employees

Used the software for: 1-2 years

Reviewer Source

Source: Capterra

4/5

Overall

4
/
5

Ease of Use

4
/
5

Features & Functionality

5
/
5

Customer Support

4
/
5

Value for Money

Likelihood to Recommend:Not LikelyExtremely Likely

Pros: The tool have several integrations with different systems like payment methods, warehouse organisation, shipping methods.
The structure of scripts and workflows let you manage the system accordingly with your needs.

Cons: The support is something that I believe that could be an improvement. Sometimes you have to explain the same thing several times and the response is not what you expected. The quality is good, but it is a gap that could be better.

Overall: We are new in the system, but in 1 year we were able to launch 2 websites, one in CA and one in US. Our sales are increasing as our visibility in the market.

Netsuite is one of those systems where you have a love and hate relationship.

Oct 03, 2017

Rifat Ahmed

Data Analyst

TBI

Telecommunications, 51-200 employees

Used the software for: 2+ years

Reviewer Source

Source: Capterra

4/5

Overall

4
/
5

Ease of Use

3
/
5

Features & Functionality

Likelihood to Recommend:Not LikelyExtremely Likely

Pros: The quoting system is a really simple and easy feature. It easily lists all the information needed such as items, prices, terms, and etc. It is pretty easy to run reports on too.

Cons: Trying to troubleshoot an issue or getting a hold of their support is really strenuous. In order to submit a ticket with them, you need to login via browser. If Netsuite is unable to be accessed via browser due to system down or other issues, you are basically out of luck.

Overall: The ability to create customized reports based on the connecting feature of Netsuite.

Does what it needs to do, but not always easily

Sep 14, 2017

Chris Maxson

Sr. Strategist, Owned Media

iCrossing

Used the software for: 1-2 years

Reviewer Source

Source: Capterra

3/5

Overall

3
/
5

Ease of Use

4
/
5

Features & Functionality

Pros: Netsuite does a good job organizing time entry across an enterprise level business. I'm only familiar with the front end, but my understanding is the back end reporting is more robust than more simplistic solutions.

Cons: This is a web-based software, and is not very fast. Some features seem to have been built with that back end reporting in mind, and not for the front end users. That can lead to inefficiencies for entering and approving time, which is not ideal.

Fantastic ERP system

Aug 30, 2017

Malhar Shah

Sr. Software Developer

Technobrain IT Solution Pvt. Ltd.

Used the software for: 6-12 months

Reviewer Source

Source: Capterra

5/5

Overall

4
/
5

Ease of Use

4
/
5

Features & Functionality

4
/
5

Customer Support

5
/
5

Value for Money

Pros: Cloud based. Allows team to work from anywhere.
Great integration with e-commerce
Streamlined/Time Saver

Cons: CSV upload feature allows for mass amounts of data changes to occur without having to manually edit anything. This can save hours throughout your work week.

Inventory Portion is NOT User Friendly

Aug 29, 2017

Stephanie Hediger

Account Manager

Specified Components Company

11-50 employees

Used the software for: 6-12 months

Reviewer Source

Source: Software Advice

3/5

Overall

2
/
5

Ease of Use

3
/
5

Features & Functionality

3
/
5

Customer Support

3
/
5

Value for Money

Likelihood to Recommend:Not LikelyExtremely Likely

Pros: You can see inventory across multiple locations on one screen. You can easily transfer inventory from one location to another.

Cons: It is difficult to track the inventory in a report as the format is not user friendly. They do not separate the pallet#/lot# by bin, and it is instead formatted as one. See below example;
We would like to view all pallet numbers per bin; Bin# WHSE-001 Pallet# 1
Instead, the bin and pallet number are combined; WHSE-001-1

Upgraded from old ERP system to Netsuite. Took 6 months to cut over to Netsuite and go live.

Aug 22, 2017

Patrick Moran

Senior System Admin

The McGowan Companies

Wholesale, 11-50 employees

Used the software for: 2+ years

Reviewer Source

Source: Capterra

4/5

Overall

4
/
5

Ease of Use

4
/
5

Features & Functionality

2
/
5

Customer Support

3
/
5

Value for Money

Likelihood to Recommend:Not LikelyExtremely Likely

Pros: The software has a very modern layout, if you have been on a website like facebook, and can use their top tab navigation, then you will be pleased with Netsuite. The program is cloud based, which is get for mobile use. If you can pull up the website, and have a decent size screen, then you get the full experience. Never have to worry about the hardware crashing, with the built in redundancy and backup.

Cons: Data is cloud based, I have purchased the OBDC connection add-on for it, and I still found it hard to get it out with ODBC connection. There was no support for how to setup the connection, and after hours of trail and error, I was told that not all tables as accessible. Many of the reports had to be manually exported and imported into Excel for data manipulation. The Netsuite app was not as useful as a I wish. We had a few scripts running in our environment; but the app did not play nicely with them.

Overall: Went from software that was designed in 90s to a always up to date top of the line software. Netsuite was the best choice for for we needed to do. it had the ERP side as well as the CRM aspect. In time, if we grew, we could add on the warehouse management module.

It has a lot of functions and takes too much time to customize it.

Jul 28, 2017

Zoey Yao

ecommerce coordinator

Yu shan co. usa ltd

Furniture, 11-50 employees

Used the software for: 1-2 years

Source: Capterra

3/5

Overall

3
/
5

Ease of Use

4
/
5

Features & Functionality

3
/
5

Customer Support

3
/
5

Value for Money

Likelihood to Recommend:Not LikelyExtremely Likely

Pros: Netsuite is powerful in varieties of functions and features. Also, Netsuite can be deeply customized.

Cons: It has a lot of functions but it's not very easy to use. Hard to customize. Expensive. Not good in shipping customization.

I use it to process all manual orders for a wholesale company

Jul 26, 2017

Jessica Smith

commerce coordinator

Yushan

Used the software for: Less than 6 months

Source: Capterra

5/5

Overall

3
/
5

Ease of Use

5
/
5

Features & Functionality

Pros: The ease and straightforwardness of the software when it comes to processing sales orders, and the simpleness to look up reports that are already established within the system.

Cons: the different pages it creates and how much stuff you have to delete in the correct order if a mistake is made, also how you can't edit from the sales order until all the children documents are dead

Painful set up but robust software

Jul 21, 2017

Nicolas Costa

Marketing and Sales Director

Koombea

Information Technology and Services, 51-200 employees

Used the software for: 1-2 years

Source: Capterra

4/5

Overall

2
/
5

Ease of Use

4
/
5

Features & Functionality

3
/
5

Customer Support

3
/
5

Value for Money

Likelihood to Recommend:Not LikelyExtremely Likely

Pros: Net suite ERP is a very robust piece of software. That is its biggest advantage. Also the fact that they have developed through their local representative companies, packages with accounting rules specific to each country. Additionally it looks a little bit more modern than other robust software similar in the industry.

Cons: I dislike the fact that setting it up is a real pain. The process takes months and if you do not hire a certified partner it's completely imposible to make it work. That's because of its robustness, but they should build more pre-packaged stuff into the system so this process can be more agile.

I also dislike the fact that the User Experience is a little bit complex. There are so many options in each view, that sometimes you just get lost in it.

Overall: The biggest business problem we are solving is the fact that we do not have critical business information in multiple systems anymore. We have been able to consolidate all of our operations and accounting information into one system.

It's okay - could be better

Jul 11, 2017

Jade Gonzalez

Associate Generalist

HelloWorld

Used the software for: 2+ years

Source: Capterra

3/5

Overall

2
/
5

Ease of Use

3
/
5

Features & Functionality

3
/
5

Customer Support

3
/
5

Value for Money

Pros: You are able to customize a lot of the software to cater to your needs which is a HUGE plus - especially if you have someone with a great skill set for the builds.

Cons: We use this as an HRIS system, so there are some functions I wish this software could do such as org chart creation & ease of adding multiple direct deposit accounts.

High quality, customizable software.

Jun 27, 2017

Eamon Larkin

CFO

Budget Dumpster LLC

Construction, 51-200 employees

Used the software for: 2+ years

Source: Capterra

5/5

Overall

4
/
5

Ease of Use

4
/
5

Features & Functionality

3
/
5

Customer Support

4
/
5

Value for Money

Likelihood to Recommend:Not LikelyExtremely Likely

Pros: The ability to customize the software to current workflows and processes. Dashboards and customized searches add value.

Cons: There are a lot of addons for the software that seem as though they should or could be native. he reporting is sufficient for most all needs however when attempting some more complex reporting the report maker is less than intuitive.

I have worked on NetSuite implementation for several different companies.

Jun 27, 2017

Lindsey Crumling

Account Manager

Sentrien Systems, Inc.

Used the software for: 2+ years

Source: Capterra

4/5

Overall

3
/
5

Ease of Use

5
/
5

Features & Functionality

4
/
5

Customer Support

4
/
5

Value for Money

Pros: NetSuite can be customized or configured to handle pretty much everything you could possibly need (within reason, considering the type of software it is).

Cons: Since it's so robust, there is a lot to learn about using it. You will have to either hire someone in-house or a company that specifically works with NetSuite to administrate the software.

NetSuite is not as easy to use as other similar software I used. It's difficult to create reports.

Jun 08, 2017

Millie Chow

Sr. Sales Operations Analyst

Ivanti

Used the software for: 1-2 years

Source: Capterra

3/5

Overall

3
/
5

Ease of Use

3
/
5

Features & Functionality

Pros: NetSuite is a cloud software so I can access it anywhere. Expense reports is easy to enter than other software I used.

Cons: NetSuite is difficult to navigate and to create reports. The user interface is not desirable. Needs improvement.

Good product, hard to find information

Apr 03, 2017

BJ Blacker

IT Helpdesk Manager

Castellini

Retail, 501-1000 employees

Used the software for: 1-2 years

Source: Capterra

4/5

Overall

2
/
5

Ease of Use

3
/
5

Features & Functionality

Likelihood to Recommend:Not LikelyExtremely Likely

Pros: Fast

Cons: Easily get lost.

Overall: I like the product, it is very fast and easy to use once you find the information you're looking for. Finding that information an be the hard part. Some screens you expect links to related information and they're not there. I get lost sometimes.

A great tool but not a solution

Mar 12, 2017

Angelo Agresti ¿¿

Business Improvement Leader

Custom Fluidpower Pty Ltd

Food & Beverages, 11-50 employees

Source: GetApp

4/5

Overall

5
/
5

Ease of Use

5
/
5

Features & Functionality

3
/
5

Customer Support

4
/
5

Value for Money

Likelihood to Recommend:Not LikelyExtremely Likely

Comments: We have over 100 users and use almost every feature available: webstore, ERP, CRM, Marketing Automation.
We provide Engineering Services (maintenance services and design / build / install) and Distribution (Retail / Wholesale).
It's a fantastic tool but people should never expect the tool alone to provide the business solution. The solution is clearly defining your business processes end to end from a customer experience perspective. Reporting is easy using Saved Searches.

Pros: Very flexible and adaptable. Cloud based and covers the full range of enterprise needs. Easy to use and good online help resources.
Huge range of apps / partners can be used to establish exactly what your business needs.

Cons: You need access to specialist capabilities for a really effective implementation. Don't rely on their professional services unless you have very deep pockets.
Customer service support is fine for simple issues and questions; usually good technical understanding but have trouble translating that into operational context. I've developed a fairly deep understanding of the entire suite excluding accounting. Helps me engage directly with the professional services and development people when working up solutions.

NetSuite is the only full performing ERP/CRM in the cloud.

Feb 17, 2017

Glen Davius

AZ Crown Investments

Source: Capterra

5/5

Overall

4
/
5

Ease of Use

4
/
5

Features & Functionality

4
/
5

Customer Support

5
/
5

Value for Money

Comments: NetSuite meets all expectations. Whether it's a simple "financials only" implementation or a full blow "entire enterprise with many modules" play, NetSuite fills the needs of most any small-to-medium business looking to either transition from an accounting-only platform or to grow to a centralized data platform. In addition to being a world class SaaS solution, NetSuite is also a quality PaaS solution as qualified configs and customizers can create custom functionality via fairly simple code.

Not so great product

Jan 24, 2017

p t

ABCD

Source: Capterra

4/5

Overall

3
/
5

Ease of Use

3
/
5

Features & Functionality

3
/
5

Customer Support

3
/
5

Value for Money

Comments: There are plenty of limitations. Customer support isn't usually helpful. Sandbox refresh is painful. Has got APIs,but very less/unclear documentation.

great platform

Oct 04, 2016

bobby cooper

isdc

Source: Capterra

5/5

Overall

5
/
5

Ease of Use

5
/
5

Features & Functionality

5
/
5

Customer Support

5
/
5

Value for Money

Comments: netsuite is a great platform for managing our companies finances. i would recommend them to anyone.

Good accounting tool

Feb 25, 2016

Verified Reviewer

Food & Beverages, 51-200 employees

Used the software for: 1-2 years

Source: GetApp

5/5

Overall

5
/
5

Ease of Use

3
/
5

Customer Support

4
/
5

Value for Money

Comments: We have been using this system for about 10 years. it is easy for daily using and training. The system keep updating adding more features. It is a good choice for small companies.

Full Featured Cloud Based Solution

Feb 24, 2016

Verified Reviewer

Used the software for: 1-2 years

Source: GetApp

4/5

Overall

4
/
5

Ease of Use

3
/
5

Customer Support

4
/
5

Value for Money

Comments: Our company performed a lengthy evaluation of ERP solutions to move to in order to enhance our capabilities and support our expanding business. NetSuite offered the most robust cloud solution at the lowest price (best value solution). We are an import/export wholesale distributor with the need for multi-company, multi-currency capabilities. We have five separate legal entities with three primary operating entities and use public warehousing (more than 15 locations), so being able to report on an individual and consolidated basis was essential. Despite these needs, we are a small company in terms of employees (less than 25). NetSuite's OneWorld product was key to meeting our needs and as a cloud based solution we can maintain with limited staff. As the Controller I am the main administrator of our NetSuite solution, with no IT staff. NetSuite has delivered on their promise, providing a robust solution that provides a full-featured dashboard to monitor key performance indicators, easy secure access from anywhere, mobile capabilities, robust reporting capabilities and very customizable to meet business needs.

Pros: Easy to use.
Can be set-up and running in a short time-frame (90 to 120 days).
Good, proven implementation method that essentially is done with remote support via web-ex sessions.
Full featured dashboard with short-cuts
Email alerts to keep you informed of key data changes or approvals needed
Web storefront
Very easy to customize or configure to meet your business needs
Robust reporting
Easy navigation with short-cuts and global (Google) type search capabilities for finding transactions, communications, customer, vendor or employee records.
Always updated to latest version (version updates twice year)
Can fully support with no IT staff, making use of NetSuite support as needed, however, most questions and issues can be resolved by using NetSuite's SuiteAnswers self-service solution area and extensive online help that is part of the ERP system.
Great online training tools

Cons: Support is responsive, but depending on level of support purchased can take awhile to get answers and issues resolved. We have Silver Support which is limited to submitting cases on-line and waiting for NetSuite support to respond by email or call. NetSuite does assign an Account Manager who can be contacted by phone anytime to help expedite support issues as needed.
Complex system that is very configurable to meet your needs, but this creates a lot of noise as there are many things you may not need or use, making the software somewhat confusing and cumbersome to use at times.
Must have good internet connection and bandwidth to ensure good performance. Uptime is high (99.8%), but when not working all you can do is monitor and wait for NetSuite to fix issues. Longest downtime we've had is 45 minutes.

Too Complicated for Daily Use

Jul 08, 2015

Verified Reviewer

Environmental Services, 11-50 employees

Source: GetApp

2/5

Overall

1
/
5

Ease of Use

4
/
5

Customer Support

3
/
5

Value for Money

Comments: Netsuite was chosen by our company around 9 months ago and has been in use since January 2015. Implementation was long process and was expensive. Costs include the purchase of main licence, an expensive per-person licence, paying a consulting firm to run the implementation project and having a dedicated in-house employee as "admin" to support the other users.
Netsuite has brought some great changes to our company and improved our record keeping hugely. It has also brought transparency to many of the processes and highlighted bottlenecks.
There are many downsides however, we have run into a plethora of technical problems with logic and programming along the way, while error messages abound (much to the annoyance and over-work of the consultant's team). All of the glitches have been worked out and customer service from the NS themselves has been extremely fast and professional.
Adding to the downsides, Netsuite is probably the LEAST intuitive system I have used since the 90s. It really seems like it is stuck in the past. There are hardly any icons, no drag and drop and navigation is inconsistent. Additionally, as a general manager, I need to extract information and data quickly and easily, but I cannot. Every time I want to extract data I have to go to our in-house admin for her to "write a search" in a logic/language that took her months to learn. Nobody else has time to learn that, so nobody else can do it. To my knowledge, NS has poor graphing capabilities and is very rigid in that I cannot easily change the way data is displayed once it is graphed. Usually, if I want data and I have not got time to wait for the admin to write the search pattern for me, I just export a large amount of data with a predefined/standard search and filter it and graph it with Excel - but this always begs the question, why are we paying through the nose for a program (NS) that is so difficult to use that it forces me to use another program (Excel) to make up for its inadequacies?
I could go on with the downsides of how unusable it is from a manger's point of view - there is a lot to say, but I think you get the picture.
The biggest downfall of Netsuite for me is that it is so hard to use that staff really do not want to use it. This is particularly evident in the sales department. They will only really use it for what they really have to use it for: making quotes, so we lose out. Customer data does not get sufficiently recorded, project details are lacking, contacts are hard to look up, customer account history is never recorded (we can't even find the field to put that in). Other systems we used before, e.g. Zoho CRM, Pipedrive and even Excel, are easy to use and therefore get used by the staff. A system such as Netsuite might have a beautifully coded backend, but if it discourages use through extreme user-unfriendliness, it becomes an almost useless system.

Pros: Solid back end
Keeps excellent and accurate records that are easily audited
Brings transparency to processes

Cons: Too difficult to use and therefore staff refrain from using it for all but the most essential tasks
Requires an in-house expert to help run the system
Requires months of repeated training to get staff up to speed
Poor for tracking customer account history
Extremely difficult to extract and graph the data that you need from it
Rigid and hard to change display and parameters of any data displays
Very expensive

NetSuite Review

Jun 25, 2015

Verified Reviewer

Oil & Energy

Used the software for: 1-2 years

Source: GetApp

4/5

Overall

4
/
5

Ease of Use

4
/
5

Customer Support

Comments: We have been using NetSuite for 7 years now. Software is very easy to use and very robust. We are a small business in the petrochemical industry and operate our business with very few people with the help of NetSuite.

Pros: Software is very easy to use and very robust. It is totally customizable to your specific business, and mistakes are simple to fix/correct.

Cons: Implementation can be very expensive, and almost anything "customizable" to your organization is an "Enhancement Request" - which just means that it will take years for NetSuite to look into and determine if they want to add it to NetSuite, or make it a new module to purchase.

A World Class Solution for a new World

Jun 22, 2015

Steve Huening

Electrical/Electronic Manufacturing

Used the software for: 1-2 years

Source: GetApp

5/5

Overall

5
/
5

Ease of Use

4
/
5

Customer Support

5
/
5

Value for Money

Comments: After 25 years of solving our IT problems in-house, we launched Netsuite in May of 2014 and we couldn't be happier. We currently sell more than 100,000 items in our online store, we have eliminated our in-house IT department and we have not suffered a single minute of downtime.
Every business should migrate to the cloud and Netsuite is the only provider that really gives the customer a single data core solution.

Pros: Single data core
scalability
regular updates
full e-commerce

Cons: Total solution means you need to pay close attention during pre-launch training!

Best product on the market in this space

Jun 22, 2015

Nathan Porter

Chief Operating Officer/Owner

American Reporting Company

Banking, 51-200 employees

Used the software for: 1-2 years

Source: GetApp

4/5

Overall

5
/
5

Ease of Use

3
/
5

Customer Support

4
/
5

Value for Money

Comments: We've been on the platform for over 10 years and have never thought about changing. They continue to build out new features and add the functionality that is cutting edge for a small business like ours. We have used it on many occasions to differentiate ourselves from our competition and provide valuable information to our customers.

Pros: Reliable, and have had no issues with downtime. Cutting edge for small business.

Cons: Customer service has lost a bit of it's luster as the company has grown, but there are enough partners out there that you can use them as a resource instead.

Netsuite Review

Jun 22, 2015

Verified Reviewer

Wine and Spirits, 11-50 employees

Source: GetApp

3/5

Overall

3
/
5

Ease of Use

2
/
5

Customer Support

4
/
5

Value for Money

Comments: We have been using Netsuite since Nov 2014. We integrated Quickbooks and was trying to integrate Bill.com with Netsuite but with no succes. It was a bummer since it would have made our life so much easier to be able to send electronic payments to our vendors.
Netsuite has an easy platform and its been easy to learn how to use it , We didn't receive any specific training , however it would be great with more custom made reports to pull vendor transaction information , bill-to-year reports etc.

Price Increase of 85% in 2 years

Sep 04, 2014

David Tompos

President / CEO

NTA, INC

51-200 employees

Source: GetApp

1/5

Overall

Comments: The pricing model is a scam. Our Price has gone up 85% in 2 years. If you drop a feature they will tell you that your discount is now less. So I dropped a $6000 feature and only saved $800.
They have quoted $17,000 for support. Which would be over $1000 for each call to someone that can barely speak English. They have told us in he past that if we drop the service that our overall yearly cost will be the same because they will reduce our discount.
The software is OK except for the reporting. It's very difficult to get the reporting that you need without exporting it to Excel.
Just be warned that they will lock you in and then start raising their prices.

Pros: It works most of the time.

Cons: Price.

Netsuite Rocks!

Apr 30, 2014

Gwen Burton

Source: GetApp

5/5

Overall

Comments: User since it began as Net Ledger in 2000, not one outage or unscheduled downtime in 14 years and counting.

Pros: Cloud-based - gives 24/7 access for wherever you are, not office or desk bound.
Easy to use - almost intuitive with on-screen guides to help if needed.

Cons: None.

Small company Netsuite user

Apr 29, 2014

Verified Reviewer

Wholesale, 11-50 employees

Source: GetApp

4/5

Overall

Comments: Super-capable platform. I will never need to upgrade to another system regardless of the size and complexity of my operations. I have been using Netsuite for close to 2 years. Because we are small, it allows us to automate many functions that previously were tedious. By the same token, we are not staffed with anyone that can fully leverage all that NS provides so many of the features are under-utilized. When I determined that I was only going to make an ERP selection one time, I created a list of must-have capabilities. Netsuite came out ahead in my evaluation of several companies. I believe I made a good choice!

Pros: Upgrades to meet any business requirement
Many processes can be automated with scripts
Everything is tied in - E-commerce, accounting, CRM, etc. There is no duplication of systems that don't communicate
Cloud based system has been very reliable

Cons: Netsuite expertise is not abundant in the marketplace and is expensive
The platform is expensive for small business
There were a few very surprising capabilities lacking when I switched over
It's pretty complex- need to develop expertise

The integration of the ERP/CRM experience is unmatched

Apr 29, 2014

Jeffrey Gradek

Building Materials

Source: GetApp

5/5

Overall

Comments: We have been using NetSuite for our ERP/CRM requirements since 2009. We enjoy the flexibility of the product very much. Our implementation went well (which is amazing considering...). The integration of the ERP/CRM experience is unmatched.

Pretty good

Comments: NetSuite is pretty good overall. It's simpler to integrate. You get what you pay for.

Pros: Simpler to integrate than most services

Cons: Not full featured

Run Your Business in the Cloud

Mar 04, 2012

Tom Kelly

Source: GetApp

5/5

Overall

Comments: Cloud based with ERP, CRM and eCommerce all on one platform. Makes it easy to put your business in the Cloud without having to manage a myriad of applications.

Pros: Ease of Use
Good ROI
Cloud Based
Strong Company

Netsuite. The heavy hitter for the little guy

Feb 13, 2012

Billy Self

Source: GetApp

5/5

Overall

Comments: Netsuite gave our company the same features and functionality as our largest competitors at a fraction of the cost and no large investment in servers or managing an IT Dept.
Information is power, and the piece of mind knowing that all of our company's vital information in stored on mirrored off-site servers is priceless. The expandability of Netsuite allows me to propose aggressive growth ideas knowing I have the right software backing me up.

Pros: Cloud based. No servers on site.
Seamless integration across the business. Inventory hits the books in real time.
User roles are customizable.
Online help desk is well explained to provide answers.
Simple and powerful CRM.

Cons: More of a suggestion: When you go Netsuite, it's a great idea to get 2 or more internet providers. If your main line goes down due to construction, the 2nd ISP can keep you from sending staff home for the day.

Integrated Application for ERP, CRM & eCommerce

Feb 10, 2012

Stephen Enfield

Source: GetApp

4/5

Overall

Comments: We have been using NetSuite for over 5 years now. The front to back integration is great. The seamless integration from ERP/Accounting to CRM to eCommerce is very valuable for our business.

Needed consultants to help us implement.

Comments: Some decent features, but not nearly as easy to use as we had hoped.

Pros: The modules are well integrated.

Cons: Not easy to use. Needed consultants to help us implement.

A good business accounting tool

Jul 05, 2010

Jimmy Diaz

Source: GetApp

4/5

Overall

Comments: Netsuite is a good accounting service if your small business is starting to grow. With all the different roles available you can divide the software between key employees in your company easily.

Pros: The Accounts Receivable section is outstanding. This offers everything you need to manage all your invoices and shipping. It has good help that can answer most accounting questions. All you have to do is login to your account and all the information

Cons: It is confusing to operate because it is text-based, not graphics-based. There is no quick access to sections because they are not broken down by task, but by role. Since features are assigned to roles, you must learn the role for each task.