Gauging the NHS

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‘The NHS doesn’t belong to the government or to doctors and nurses. It is a precious resource that belongs to us all’

Sir, Dr Liam Fox is right to say outcomes are more important than targets (“Don’t spare the NHS”, Jan 2) but the challenges facing the NHS are as much about attitude as they are about funding.

Libby Purves (Dec 30), writing about complaints from people affected by floods, talked of a nation that has shifted from citizen to client or customer. In 30 years as a GP, I too have observed the subtle evolution of a people now driven by an ethos of entitlement from a people willing to accept hitches and keep things going. If we continue