All About Text to Give

Setup

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Text-to-Give donors can initiate a donation by texting the amount of their donation to84321.

When a donor initiates their first Text-to-Give donation, our system will respond with a message that includes a setup link. Tapping this link will take them to their mobile browser, and walk them through these steps:

Find your church: Givingwill use the donor's geographical location and phone number to suggest churches nearby (within 20 miles). If your church is not listed, or the donor isn't within the geolocation radius, they can search by your church's address, city, or ZIP code, and filter results by church name.

Log in to your profile: After choosing a church, donors will be asked to enter their name and email address to either create a new donor profile (first-time donors) or log in to access their existing donor profile (returning donors).

Add or select a payment method: First-time donors can add a payment method to be used for this initial donation and future donations. Existing donors can log in to their profile to select a previously saved payment method.

Submit the donation: Once a donor submits their donation, this will initiate that first donation and enable Text-to-Give for future use.

Donors can only have Text-to-Give enabled with one organization at a time. If a donor has given via Text-to-Give to another church that uses Giving in the past, they mustdisconnect from that other organizationbefore they can set up Text-to-Give with your church.

Giving to Different Funds

By default, Text-to-Give donations will go to your account'sDefault Fundunless another fund is specified. A donor can indicate a specific fund by appending the fund name after the donation amount. (For example: "$5 building")

Donors can also split donations between funds in a single text by listing the amounts and fund names for each fund. (For example: "$5 missions $6 building")

Account Management

Donors can update their Text-to-Give payment method or disable Text-to-Give from their donor profile. To do this, donors can follow these steps:

Go to your church'sdonation form, and clickLog Inin the dropdown menu in the top right corner of the page

Enter your email address/phone number to receive a verification code to your email/text inbox, and enter that code on the login page.

After logging in, click that same dropdown and selectProfile.

On your profile, clickMy Giving

Scroll down to theText-to-Givesection of the page and click the pencil icon to edit

Donors can also text "STOP" to84321to disable Text-to-Give, but because of carrier restrictions, the donor may need to also text "START" to84321to assure Text-to-Give can be used in the future.