Any loss, damage or shortages must be reported to us within 24 hours of delivery. Please quote your order number in all correspondence.

Please ensure the goods are checked upon arrival before signing (or goods are signed for as unchecked). Any claims made as a result of courier damage cannot be pursued if this procedure is not followed.

We will not be liable for any damage to goods returned to us via another courier if goods have not been checked upon receipt from us and reported immediately.

Backorders

If for any reason we are unable to fulfil your order, or part of your order, we will contact you with details of anticipated delivery dates and an option to cancel your order if you would rather not wait.