Box Office

0113 213 7700

Please note only one discount per ticket

Terms and Conditions

When we provide services, we want to make them easy, useful and
reliable. Where services are delivered on the internet, this
sometimes involves placing small amounts of information on your
device, for example, your computer or mobile phone. These include
small files known as cookies. They cannot be used to identify you
personally.

These pieces of information are used to improve services for you
through, for example:recognising that you may already have given a
username and password so you don't need to do it for every web page
requested

measuring how many people are using services, so they can be
made easier to use and there's enough capacity to ensure they are
fast

analysing anonymised data to help us understand how people
interact with our services so we can make them better

A cookie often includes a randomly generated number which is
stored on your device. Many cookies are automatically deleted after
you finish using the website.

Restricting the use of cookies

If you wish to restrict or block the cookies which are set by
our websites, or indeed any other website, you can do this through
your browser settings. The 'Help' function within your browser
should tell you how.

Alternatively, you may wish to visithttp://www.aboutcookies.org/ which contains
comprehensive information on how to do this on a wide variety of
browsers. You will also find details on how to delete cookies from
your machine as well as more general information about cookies.

Please be aware that restricting cookies may impact on the
functionality of our website.

If you wish to view your cookie code, just click on a cookie to
open it. You'll see a short string of text and numbers. The numbers
are your identification card, which can only be seen by the server
that gave you the cookie.

Conditions of Sale for all booking
channels

Returning your tickets
If you are unable to use your tickets they can be exchanged for
another performance of the same production or for a credit voucher
valid for six months subject to/ minus any applicable
administration charges. In order to take advantage of this service
your original tickets are required to be received by us at least 24
hours before the performance. Any decisions after 24 hours before
the performance will be at the discretion of the management and the
original tickets must be received before any credit will be
issued.

Refunds
Tickets will not be refunded unless a performance is
cancelled

Children
Tickets are required for each child attending a performance. Some
performances have age guidance; please call the Box Office for
details. Parents are reminded that some performances are not
suitable for young children. We do not advise that children under
14 attend the theatre without a responsible adult and venue staff
accept no responsibility for any unaccompanied children under
18.

Booking charges
Booking in person at the Box Office carries no charge, a £1.75
booking fee per transaction applies to booking made online and over
the telephone.

Cheques

Personal cheques are no longer accepted due to the guarantee
card system no longer in use

Concessions and Discounts

We offer concessions for most performances. Only one concession
or discount can be applied per ticket. Child ticket refers to under
16. Full time Students should be in possession of a valid student
ID or NUS card. We reserve the right to check proof of eligibility
at any point and entry will be refused if you are found to have
purchased a concession you are not entitled to.

Schools concessions are to enable educational establishments to
bring groups of pupils or students to see performances at a reduced
rate. They are not transferable to adults and cannot be used by
groups of staff (School Group rate seats are available for groups
of 8 or more).

Delivery
You may have your tickets posted to you for a £1.50 charge. If
within 5 days of the performance, your tickets will be held care of
the Box Office.

Arriving late
If you arrive late for the start of a performance or after an
interval we appreciate that you will want to take your seat as soon
as possible. We will do everything possible to assist. To limit
disturbance to fellow audience members and artists we may have to
ask you to wait until a suitable break in the performance.
Occasionally this may not be possible once the performance has
started.

Conditions of entry
Our staff are here to enhance your experience and to ensure your
safety at all times. Please follow any guidance they give in
relation to your and others comfort and safety.

The taking of photographs, capturing of images or the use of any
recording devices including mobile phones during any performance is
strictly prohibited.

The Management of The West Yorkshire Playhouse reserve the right
to:

• refuse admission to the premises and any of its
venues

• request any ticket holder to leave the venue,
and take appropriate action to enforce this right

• change the advertised arrangements of any
performance in the event of illness or any cause beyond our
control.