Appointments.

All consultations are by appointment and should be booked through the receptionist at the surgery. Please make a separate appointment for each patient.

The Nurse Practitioner will usually deal with urgent problems and is able to prescribe medication if needed.

Appointments are usually booked at 10 minute intervals but we realise that some problems may take longer than others. If the surgery does not run strictly to time, please be patient. Your GP may not be able to deal with more than one problem during a single consultation.

If you are unable to keep your appointment, please cancel in good time so that we can offer it to someone else. If you repeatedly miss appointments without cancelling we will write to you and you may be removed from our list.

We try very hard to see patients when they need to be seen so please try to help us to help you by asking for the most appropriate Health Care Professional, the receptionists will be able to advise you if you are unsure who to ask for.

Home Visits

Home visits are only for patients who are too ill to attend the surgery. Daytime visit requests should be made before 10 am, giving the receptionist an indication of the problem and the urgency so that we can act appropriately. The doctor may call you back before agreeing to visit you.

Only emergency visit requests will be accepted after 10.30 am.

Remember we can see three or four people in the surgery in the time taken for an average visit – especially if you live in a village.

Telephoning the Doctor

(Please note that all calls are recorded, and may be used for training purposes)

If you wish to speak to the doctor by telephone, please ask the receptionist. The receptionist will advise you on the doctors call arrangements which may include a call back by the doctor or you being advised to call back at another time. If your usual doctor is not available that day, you will be offered the choice of contacting the surgery on another day, or speaking to the duty doctor if your call is of an urgent nature.