Category: enterprise chatbot platform

Blogging is one of the internet sectors that will be affected by the use of chatbots. Chatbots have a tendency to make things easier for people.

How Can We Build a Blogging Chatbot?

Make the chatbot to ease the jobs of bloggers; as funny as it sounds, with voice integration, it will type instead of us.

Yes, having a chatbot that will write down everything you say is simplified enough. But that is not where this chatbot will stop.

The automated posting on your website is a step further, as using the pre-created templates, it will make the look of your article the way you want it to look.

Let’s see if we can break down the process of creating a blog article and see if it’s possible to make a chatbot like this to be useful for bloggers:

The process of creating a blog article:

Finding an Idea

The chatbot can help you with this, by creating an RSS feed that will keep you in the loop of your interests; it will provide you with constant updates of the achievements made in the fields that you write about.

Research

Set your facts straight and do research with the help of chatbots. The chatbot can be created to do a keyword search for you and provide the outcome served on a platter for you.

Make Templates

Build templates that you want to use and how they will look for different topics.

Writing the Article

As I said before, this one is easily achievable with voice integration via the chatbot. As we talk to the chatbot, it can write it down for us.

Publish

Sync the chatbot with your website and let it do the work. With a simple publish button, it can import the text and the template to submit the article inside Word Press, for example.

No Idea, No Problem

This is another helpful feature that can generate and provide you with a possible title on what is in trend to write about.

How Does it Affect the Readers?

This kind of chatbot can be used in two ways: As a tool to create an article and a tool to provide the articles to the people. Having a daily blog published for your readers will make it easier for them to follow you.

Final Thoughts with ChattyPeople

You can forget about the stress and the time spent in front of a computer. Go finish some of your daily errands, and while driving, just talk to your chatbot about the things you want to write about.

It’s all about the idea, and there is no better way to start doing it. Use our chatbot platform, here at ChattyPeople, and try out this technology to see what benefits it can bring to your organization.

The platform we provide is user-friendly, and no coding is needed. So, simply register and build your chatbot with the easy user manual to follow. Try out our starter plan and take advantage of it; you can start making your chatbot for free.

Chatbots seem to find their way into the business world and using them is helping our day to day tasks and saves time for everyone.

A decision needs to be made from all decision makers in all organizations, to start using this technology, and to help their business and the chatbot technology to expand and improve.

When creating a program, whether it is an app or a chatbot, there are some features that all of them need to poses.

To help, we set up a list for you with ten features that every chatbot needs to have:

1). Feedback System

Feedback goes two ways: Give the customers a way to salute your brand and your chatbot, but also accept criticism and act accordingly to improve whatever there is that needs to be improved.

2). Usability

Choose the right messaging app so you can target the right audience. Facebook has the largest amount of users so it would be a safe decision. Try to spread your chatbot creation into all of the trendy messaging apps, as it will boost your user base.

3). Update and Customize

Be sure to update and customize your chatbot to improve the user experience, and make this tool the tool everyone will want to use.

4). Use the Phone

Smartphones are the most used devices today. This is the reason why messaging platforms are flourishing. Use the chatbot to be able to connect your customer with a real person if the issue can’t be resolved with the chatbot. With this, you will strengthen your customer connection with your brand, and they will feel safe to work with your company.

5). Involve Analytics

Analytics will provide to you a significant amount of data that you can use to make the wrongs right. With analytics, you can obtain firsthand knowledge on how the chatbot and human interaction is behaving, if the sessions are successful, if the chatbot acted in the manner that it needs to act in, and so on.

6). Subscribe

Give the opportunity to customers to follow your chatbot, as you will gain more returning users if combined with the marketing strategy of your company.

7). Push Sales

Make it smart enough to know when the conversation is coming to an end. Use this to widen the session and offer the customer some new products to see or a discounted product that they might want. It’s always polite to ask if they what the chatbot to show them, don’t just pop up an offer. Remember that the chatbot is mimicking human-like conversation and this is the main reason why we want to interact with them.

8). Augment the Space

Don’t stop with text and voice, give the users visualization. Provide quality photos that will provide a different perspective in the conversation. Everyone knows that a picture is worth a thousand words.

9). Payment

Be prepared to offer your clients payment inside the messaging app and don’t redirect them to your website’s checkout page, as they will appreciate that they can close the deal fast.

10). Variables

Variables are essential, so you can provide different words with the same outcome. In this way, you will have a chatbot that everyone can chat with.

Final Thoughts

Be more involved in technological advancements; your company and your customers deserve it.

Building a chatbot has never been easier, as we have made it simple. Use our platform, here at ChattyPeople, and try out this technology; you will be surprised of the benefits you will gain.

We encourage you to use our starter plan as it will cost you nothing start building your chatbot for free.

Technology advancements in the last decade have changed the business world. With the creation of the internet, the opportunity has developed as a seed for the foundation of our modern lives.

There have been so many new and extraordinary things that we have recently built; things that have changed the way we think, live and work.

One of these creations is a chatbot, along with the Slack platform where we can change the way we work.

The Internet

Creating the internet has changed everything, as it made the most significant impact in our world.

The changes and upgrades of the devices that we use to connect to the internet have helped to change the business world as we know it today.

What Did We Achieve With the Internet?

Information

Reaching information much easier has helped to push advancements and technology much further than we could in the past. The cold war has ended; welcome internet.

Communication

Communication is nothing like 10-15 years ago, and it`s all because of internet advancements. Back in the day, employees were working closely with the owners for better communication, and today, you can reach anyone, anytime.

Social Networks

Social networks have made us addictive to messaging and opened a new way for companies to reach a bigger audience.

Smartphones

Because of the internet, the advancements in computing power progressed. Smartphones replaced the Old fashioned PC with smaller-sized touch screens and faster devices that we call Smartphones today. The need to be connected all the time is what pushed companies to achieve this.

Bots Within Slack

Working alongside your team and sharing a workplace from anywhere is what Slack is about.

Having a virtual office where you can simplify things using chatbots is the way to improve the foundation of your business. There are so many creative apps and bots that teams have come up with that the list is growing, and it will never stop there, as there will be a bot for everything.

Working in Slack, there are so many categories involved that make the Slack Platform a must-have tool for business. For now, here are several useful Slack bots and apps that improve the way we work:

Analytics

Communication

Customer Support

Developer Tools

File Management

HR

Office Management

Payments

Accounting

Sales

All of this is so we can be connected, and today, being connected is the way we do business. This is where the Slack platform and Slack bots come in.

The latest step of this technology is automating the technology to work for us. Slack bots inside the platform are providing us with just what we need to do our jobs much faster.

Slack is trying to unite all industries under one roof and one platform. Having all the connections you need, and following up on the advancements made in the work zone inside Slack, is imperative.

There are more than 800 apps and bots developed for Slack. With building a broad base of automated programs insight Slack, the business world is starting to shape in a new and more improved working environment.

Final Thoughts with ChattyPeople

Changes are coming, and everyone will be on board. Sooner or later, all the companies will provide their own bot.

It`s up to you now, and I would suggest taking advantage of the starter plan we have, here at ChattyPeople, and start building your chatbot for free.

The easy and user-friendly platform that we are providing will execute your chatbot efficiently, and integration with Slack is just one click away.

Building a chatbot is not nearly enough to draw attention to consumers. The ones who made it first have an excellent start ahead of the others.

But everyone needs to track and monitor the behavior of these programs so that they can improve it and deliver a better experience to their consumers.

This is where analytics comes in.

Analytics:

Analytics is used by organizations to improve the business performance. This is especially valuable in the computer programming segment. Analytics is proven to be useful in many other areas, as well, such as:

Marketing Optimization

People Analytics

Risk Analytics

Security

Software

Analytics is found to have a profound use of machine learning techniques and AI programming. This is what chatbots are, as they are programs powered by AI and machine learning code.

If you will take this into consideration, here is a list of five platforms that you may use for your chatbot analytics:

1). Facebook Analytics

Facebook launched and lit up the fuzz about chatbots, so it was reasonable for them to provide analytics support for their chatbot.

What they did is that they extended the analytics made for Facebook Apps to provide analytics for the chatbots. You can use this tool to see the messaging performance on how many of them are sending and receiving, and another helpful tool is one which provides information if someone blocks the chatbot and even if they unblock it again.

They also made some exciting analytic features where you can track custom events and see the insight of the chatbot VS client engagement.

Some of the industries, like the travel industry or the customer service sector, can find this feature pretty helpful. They can see how many users were transferred to a real human agent about their inquiry.

2). Bot Analytics from Microsoft

Microsoft has some failed attempts to build the right platform for analytics of their bots. But they succeeded and having Microsoft in whatever follows after is a good reason to try their product.

Using their platform, you can quickly adjust the setting on how you want to monitor the chatbot’s behavior and the user interaction. They provided an easy menu with a couple of options:

Specify Channel:Here you can check which channels you want to track

Time Period: The menu where you can see the analytics for the time period you will choose. It can be the last hour or the last 90 days

Grand Total: Here you can see the total number of active users

Retention Rates:Track the users who returned and send a message again; they use a 10-day window frame for this statistic

User Chart: With the user chart, you can see the chatbot and the use of it in different channels

Messages: Here you can track the number of received and sent messages from and to the chatbot

3). Google’s Chat Base Analytics

Google has been in the analytics game for a while now, so they are expected to provide their services to the chatbot developers, too.

Google is dividing the analytics into three key sectors:

Monitor the Health of the Chatbot:With this feature, you won’t be able to measure the blood pressure of the chatbot, but instead, you will receive data about retention, active users and sessions

Fix Broken Experience: They made a solution where you can fix mistakes made by the chatbots by providing a prioritized list of inquiries or messages that weren’t handled well by the chatbot. With this, you can adjust the responses to the chatbot with the data provided

Understand: By understanding, it means to understand optimizing and tacking of the users’ journey in all sessions

4). Dash Bot

Dash Bot is another company that wants to get in the analytics world and competes with the ones mentioned above. And, I may say, they are doing a good job.

Dash bot wants to help you increase user engagement, acquisition and monetization using their bot analytics. This is what they promise they can do for you:

Gain Insights

Increase Engagement

Build a Better Bot

5). Bot Analytics

Analytics for conversation is what this company does. You can track the goals set by you with funnels and sophisticated segmentation in the conversation made by the chatbot and the user.

Final Thoughts

Analytics has been proven to be a useful tool, especially in the digital world. You need to use it so you can provide a better experience and improve the chatbot you have. If you don’t own your bot, you are at the right place to get started.

Slack, the platform where work happens, is becoming the most necessary tool for every organization. Using slack, it changes the dimension of your work environment, as it will become more than just four walls surrounding your employees.

The possibilities to organize this virtual office are core and were taken as a foundation when this platform was created. You can shape and organize in a way that will suit the needs of your organization.

There are so many tools that you can create or use provided within Slack. When building your Slack bot for your team, you should pay attention to the responses and the variables, such as these:

Tools with Tools Insight

So far, Slack is the most successful tool created for business and their teams.

Slack represents tools with tools insight.

There are so many apps and bots that will change the way you work; it will make you more efficient and more productive. The tools insight were created from teams that were designed to help their projects and most of the organizations to share them and give the option to be used by others.

When you decide to make a chatbot for your team and integrate it within Slack, you need to be aware of two things: Responses and the variables

Responses

Types of responses are of the most important inside the business world. The code of business ethics and proper way of addressing your employees is necessary to be professional.

The chatbot or Slack bot needs to represent the conduct and ethics that will match your company’s profile. Think about the way you address your employees and build the bot in the same manner.

Variables

Variables are essential as the responses themselves. When talking with the people you work with, it’s easy to rephrase the answer or give different perspectives if the person doesn’t understand what you say the first time.

With a Slack bot and other chatbots, in general, this is a different story; you need to expand the knowledge base with more variables of the same answer.

In other words, you need to give the Slack bot options to provide a different answer with the same outcome, just in case someone doesn’t understand the first response.

With this strategy, you will accomplish having a more informative bot which will act smarter than other company’s bots.

Final Thoughts with ChattyPeople

Your decision needs to be made now, and the creation of a chatbot is the way you need to proceed.

You can build a chatbot using our platform, here at ChattyPeople, with our easy drag and drop, no coding required, platform.

And, the best thing about us is, we have tailored a plan for everyone to start building their chatbot for free. No worries about Slack, as with one click you can integrate your chatbot inside the Slack platform, and it will become a Slack bot.

The use of Artificial Intelligence programs like chatbots is a trend that will not fade away. The long journey of looking for a technology like this has come to an end.

The technology is here, and these programs are getting smarter and smarter with the accomplishment made by computer scientists. Finally, all the dots are connected, and we can improve the technology around us that has created this technology in the first place.

How Do Chatbots Show Up Under the Spotlight?

Chatbots where created at first to prove that Artificial Intelligence in machines is possible. The first use of chatbots in the last decade was the customer service sector. They have proven to be such a good tool and to improve this sector that all the industries are following up with this technology.

Their use is growing every day and it’s finding the way to reach every one of us. From simple customer service agents, they are growing to be more complex problem solvers. One of the uses where chatbots are expanding is the transportation domain.

Here are seven examples of how chatbots can be used in transportation. Some of these examples are already implemented as a key player in this field and some of them are ideas on how others can improve their business performance in transport.

1. Vehicle Tracker

With the use of the chatbots, you can track vehicles with no extra cost; this will provide you the ability to lower the expenses of the company.

2. Maintenance Reminder

Give updates to the driver about upcoming vehicle maintenance and schedule the appointment in their behave.

3. Fuel Consumption

Track the fuel consumption on the vehicles and upgrade the fleet when necessary.

4. Pick Up and Delivery Update

Be up to date all the time, and receive pickup and delivery notifications.

5. Customer Feedback Satisfaction

Forward directly to you the feedback of the customers and make the appropriate changes if needed in the service you are providing.

6. Driver Progress

Track the progress of the driver and monitor his performance. See if the pickups and deliveries are in the time frame that they need to be.

7. Driver Review

Final Thoughts with ChattyPeople

Chatbots will improve the efficiency of the company and will lower the expenses of your company. With an ability to monitor and track the overall operation, you will gain better insight about the mistakes made by people.

Don’t be in the shadow and not use this tool, as you will gain much more if you decide to act now. Today is the day where you need to try this technology that is all around you.

Luckily you’re at the right place. What can be better than to build a program without the need of developer skills? Yes, our platform is easy to use, as there is no coding needed.

Register for free and take advantage of the starter plan where you can build your chatbot for free. Don’t worry, ChattyPeople is here to help.

Building new technologies and ways to communicate with customers, provides us with new ways of understanding the shopping psychology of people.

The way people use chatbots offers analyzation and means to learn new techniques that we can use to approach potential customers.

Here are ten ways that chatbots are teaching marketers on how to use Intelligent Assistance properly:

1). Interaction

By interacting with the user, chatbots can gather useful information about the product the company is offering.

2). Direct Channels

Using the chatbot as a direct channel to communicate with consumers gives the opportunity to propose products. Using this direct marketing strategy is being proven to be more useful than sales marketing offering products over the telephone.

3). Customized Targeting

With tools working in the digital world, using the internet provides no boundaries for demographic targeting. One tool can target different people in different geographic regions without a problem.

4). Customized Promotions

Using the data from searches that potential customers made, chatbots can customize the promotions according to the searches. With this kind of personalized promotions, they are able to achieve a marketing campaign successfully.

5). First-Hand Information

Interacting and gathering data from the customers give the most accurate information about the value and the use that some products have. Having firsthand information will provide more quality leads, which will end with more sales.

6). Needs of Customers

The best way to have a successful business is to satisfy the needs of the customers. Providing a need with the abilities of the chatbot is easy to accomplish. With this, companies will gain loyal, satisfied customers.

7). Push Sales

Interacting with the customer, they can provide products that will match the style and searches that this individual is looking for. With this, they can push sales right before the interaction has ended.

8). Messaged Marketing

Using social networks and Messenger makes it easier to reach a large audience. Sending messages and promotions will change the e-mail market forever.

9). Updates

Having someone contact you when a product is available to buy is a new thing for us. Someone who will not forget and will find the time to update us with the product availability is a big plus for everyone. There is no need to call or check the website to see if the product we want is available, as the chatbot will message us right away when this happens.

10). Behavior

With chatbots gathering so much data from the consumers, they can analyze their shopping behaviors. We can use this data to make changes in our marketing strategy or to pursue it later.

Final Thoughts

One thing for sure is that people want interactions with machines. Chatbots are becoming the channel that all companies need to use to communicate with customers.

Having your own chatbot will provide you with the necessary advantage over your competitors. Building a chatbot is easy to do if you use the platform that we are offering, as no coding is needed, just drag and drop.

Take advantage of the starter plan we have and start building your chatbot for free. ChattyPeople is here to help.

You probably have done some research and decided to try this new technology. If so, you have made the right decision, and you need to follow these tips now because everyone will do this eventually.

Today, building a chatbot is easy, and what you need to do is to concentrate on how to make the chatbot performance good enough for users to want to interact with it.

Nothing is perfect at the beginning, but it needs to provide a decent user experience and be sure to improve it along the way.

Here are ten tips on how to proceed when building a chatbot:

1. Improve It Often

Don’t abandon the chatbot and leave it on its own. Always try to implement new things or adjust the chatbot’s behavior. Make the wrongs, right, as it’s human to make mistakes at the start and nothing is perfect. However, this is no reason for you not to try to make it better and better.

2. Feedback

Make it able to receive feedback from the users, and don’t be afraid of criticism. This is free advice on how to provide a better performance of your chatbot and to satisfy the needs of the customers.

3. Data

Build it to store the data collected. Make it do simple questionnaires and surveys. Don’t forget to make it simple, as no one wants to answer 30 questions and lose time. Use the data provided from the chatbot to increase user engagement and better the retention rates.

4. Targeted Marketing

Build it in a way to target demographically and propose products that will have successes; target the right audience with the right product.

5. Promote It

Spread the awareness through using the entire set of tools that are out there. Use social media and the internet, alongside with printed material outside the digital world.

6. Train Your Chatbot

Give the chatbot the necessary knowledge to finish the tasks correctly by inputting as much information as you can. After doing this, from time to time, feed it with some more information.

7. Use Logic

When creating the conversation flow, use logic so for every question will be provided with the right answers.

8. Use Variables

Variables are very important and using them with the questions and responses will increase your chances to represent a smart chatbot

9. Sessions

Try to increase the session of the users and draw them in for new ones. Don’t allow yourself to wait for the users to come back; try to spice it up and engage them. You may use your promotions and discounts to draw attention and start a new session.

10. Analytics

When you feel ready to deploy the chatbot, and you did your proper testing analytics, this is the final step. Use one of the analytic platforms to monitor the engagement and behavior of the chatbot. You will receive important data that will give you a better insight that everything is working according to plan.

Final Thoughts and a Bonus Tip

Choose the right platform, and lucky for you, you are at the right place.

Building a program was never easy, as you need to know how to code and use the proper syntaxes to do the right integrations. With our platform, the coding is done by us, so there is no need for you to write a single line of code.

What we did is to make things simple, with easy drag and drop, you will create a chatbot that will become a perfect conversationalist in a couple of hours.

To make things even more simple, we will integrate your chatbot with Facebook instantly, and Slack integration is just a click away.

Start building your chatbot today and take advantage of the starter plan we have. You can register for free and build your chatbot, also for free.

Back in the day, we were using many things to get the job done. Today, for the better, all of this has changed, and changes are still coming.

Having a virtual space you can share with your co-workers is the ultimate office that all of us are seeking. This is what Slack is ─ a place where work happens. Having the opportunity to create a Slack bot and use it is a gift for every business.

Here is a list of how a Slack bot will be good for your business and for your team.

Team Assistant

Give your team the powerful assistant that they deserve. Don’t worry about spoiling them, as you will take away some of the daily tasks that are time-consuming which will give them more time for much more important things. Having the extra time, your employees can focus on the project and how to increase the company’s revenue.

Synchronization in Workflow

Slack, in general, is made as an open communication theme of work. When everyone is informed in real time about changes and updates to the project, your team will achieve synchronization like never before. You will never hear the question, “Why wasn`t I informed about the changes” again.

All Communication in One Place

Having this powerful virtual office and the ability to forward all other channels of communication you use will help you to be more productive. The best thing is that the sync between your multi devices works perfectly. So, no matter if are you are in front of your laptop or using your smartphone, you will be up to date, in real time, of what’s going on in your office.

All Be on the Same Page

Bots can provide daily feedback of the overall progress of your team. Having someone to monitor and provide you with updates about the project allows you to know if everything is going according to plan and if everyone is on the same page.

Data Analyzed Fast

We should all agree that computer programs are faster in calculating than we are. Having a chatbot to analyze data much quicker and spread the outcome through the entire team is a time saver. By having a tool like this, there is no need to hire an analyst which will help your company save money, and you will have it at your disposal at all times.

Meetings Scheduled

Chatbots can synchronize everyone’s calendar and set up a meeting. There will be no more lost in translation situations. Chatbots can store all the sessions you have so everyone will be up to date if they missed the meeting.

Finally, the Cherry on the Top

The cherry on top is that it’s free to use Slack. That’s a good deal for everyone, and it’s an even better deal to make a chatbot for your team for free.

This is why ChattyPeople is here, as we provide you with a starter plan where you can build your chatbot and integrate it into Slack with one button.

Give your team a chatbot and start building one today. ChattyPeople is here to help.