Regulamin

Generally trading conditions Military club Prague /further only VKP/– resort House armies Prague /further only hotel DAP/ for administration accomodation,food and beverage servis and next services particular clients.

For the rate category Special offer and 3 nights Stay IS REQUIRED non REFUNDABLE 100 % PAYMENT in ADVANCE.

IN THE TERM 26.12.2017 - 5.1.2018 IS REQUIRED A NON-REFUNDABLE 100 % PAYMENT IN ADVANCE.

I. Subject services are in advance in due form on order and settled accommodation services from offers VKP to the extent of according to orders client. VKP – hotel DAP is obliged make safe services in agreed range and quality and without undue delay inform client about pertinent change coming services. Changes and abnormalities single services from agreed range are admissible especially for reasons inevitable accident, then from causes, whereby VKP couldn't hamper nor at exercise all effort. Behind inevitable accident rate as and pertinent decision founder (MO CR) about change conditions for usage accommodation capacity DAP in terms of main or other activities arrangement VLRZ.

II. Prices for services are contracting and are made public in price list. Client is obliged on the basis orders, at the bidding VKP pay 100% general awards on order services.

III. Client is competent cancel in writing on order services on condition, that will cover VKP cancellation - charges, whose height is fixed term depending on period, in which are on order services unmade namely this way:

IV. Finds out if client, that services coming VKP have mistakes, is obliged is at once claim without undue delay, at point where was service rendered.

In the event of competent complaint has client right to:• exchange defective equipment, foreground. on his completion, if acts about change inadequacies in equipment room,• exchange room behind reserve same price fixing department levels of and equipment, if acts about defect technical character, which checkmates living in room (in the event of, that this reserve room will in lower quality or level equipment, has client right restoration difference awards according to valid price list services; in the event of, that this reserve room will higher qualities, client difference awards according to valid price list services isn't obliged cover).

Client is obliged offer entrusted worker VKP (hotel DAP) needed co - operation to settlement of a claim, especially then furnish information or submit documents and goods. Requires if it character complaint, is client obliged enable access entrusted worker to the housing space, to could satisfy of justification complaint.

V. These generally trading conditions enter valid and put on come into operation day signature.

2.1. These General Business Terms and Conditions (hereinafter refereed to as “GBT”) regulate contract relations between the Hotel.cz Portal Provider and the Accommodation Facility when mediating booking of the accommodation offered by the Accommodation Facility at the Provider’s website.

2.2. The contract relation between the Hotel.cz Portal Provider and the Accommodation Facility is also governed - besides these GBT and the valid pricelist of the Accommodation Facility (hereinafter referred to as the “Pricelist“ ) - by the Intermediary Agreement, the contract relation between the Hotel.cz Portal Provider and the Client is governed - besides these GBT - by the General Terms and Conditions published on the internet portal www.Hotel.cz

2.3. These General Business Terms and Conditions are applied whenever the Contract or another written agreement between the Parties hereto fails to contain another arrangement. Individual provisions of these GBT can be changed or cancelled in the Contract.

3.Governing Law and Legislation

3.1. Contract relations between the Parties hereto are governed by the legislation of the Czech Republic.

4.Process of Ordering Services and Payment for them

4.1. Ordering

The Client expresses his interest in the service by mailing the Inquiry Form. The Hotel.cz Portal Provider verifies free capacity in the Accommodation Facility in the term requested by the Client and notifies information about availability and price of accommodation for the chosen term to the Client. The ordered service is binding at the moment of phone or written confirmation of the order by the Client and the Provider (mailing the Accommodation Voucher to the Client).

4.2. Price for the Service

Price for the service is determined by the Accommodation Facility, the Hotel.cz Portal Provider does not escalate the price for the service. The price depends on the chosen term, number of persons and on other parameters specified by the Client in the Inquiry Form. Prior to mailing the binding confirmation, the Provider informs the Client about the final price and - when approved by the Client - order of the services becomes binding. The prices shown by individual Accommodation Facilities are indicative only and are not binding until booking is confirmed finally by the Provider (mailing the Accommodation Voucher).

4.3. Payment Terms

Payment is done in the Accommodation Facility. In case of certain bookings, in particular in case of group bookings the Accommodation Facility or the Hotel.cz Portal Provider requests guarantee by the credit card or payment of the advance amounting up to 100%o of the accommodation price. During the process of confirmation of the booking the Client is informed about the requested guarantee by the credit card or about the advance payment.

5. Cancellation Policy and Complaints

5.1.The cancellation terms are regulated by the Accommodation Facility itself; if the credit card guarantee is applied, costs of the first night will be charged in case of no-show. If the booking is cancelled (written Provider’s confirmation of cancelled booking is understood cancellation of the Client’s booking) 24 hours before the guest’s arrival, no cancellation fee is charged in case of the credit card guarantee.

5.2. The Client shall inform the Provider about all changes of the booking or about its cancellation in writing.

5.3. Complaints about quality of accommodation and services rendered by the Accommodation Facility shall be raised directly in the Accommodation Facility.

5.4. The Provider’s services can be claimed in writing in the electronic form to the email address reklamace@hotel.cz or to the correspondence address HOTEL.CZ a.s., Řeznická 7, 460 01 Liberec.

6. Personal Data Privacy

6.1. Personal Data Processing

The customer expressly consents that the Hotel.cz operator is authorized in accordance with the effective legal regulations, in particular Act No. 101/2000 Coll. on the protection of personal data, to process and preserve all the information that was provided by the customer for booking processing purposes. The customer expressly consents that the Hotel.cz newsletter shall be sent to the customer’s e-mail address by submission of the booking form on Hotel.cz or Spa.cz web pages. This consent may be cancelled any time at http://www.hotel.cz/unsubscribe/?email="customer‘s email".

6.2. Phone Calls Recording

Phone call recording The customer expressly consents that all phone communication shall be recorded in order to improve services and to record the customer’s consent with the terms and conditions and confirmation of booking. The consent shall be directly or implicitly expressed by the customer by continuing in a phone conversation with an employee of the Hotel.cz operator.

7.Validity and Effectiveness

7.1. These General Business Terms and Conditions become valid and effective on 01.09. 2010. The contract relations arisen before the effective date of these General Business Terms and Conditions remain valid and are governed by the business terms and conditions valid when the contract relations were made.

7.2. Valid wording of these General Business Terms and Conditions is available in the registered seat of the Hotel.cz Portal Provider and is published on the Provider’s website www.hotel.cz.