Privacy Policy

BY USING OR ACCESSING OUR WEBSITE OR BY PROVIDING PERSONAL INFORMATION TO US ON OR THROUGH THIS WEBSITE, YOU CONSENT TO THE COLLECTION, USE AND DISCLOSURE OF THAT INFORMATION IN ACCORDANCE WITH THIS PRIVACY POLICY.

General

This Privacy Policy sets forth the privacy practices and policies of Eldorado Stone, LLC and all of its affiliates (“Eldorado Stone,” “us,” or “we”) in connection with our Website http://www.eldoradooutdoor.com (the “Website”). This Privacy Policy describes the information about you that we collect through the Website, and how that information is used, maintained and, in some cases, shared.

In order to fully understand your rights we encourage you to review this Privacy Policy. By using or accessing the Website, you agree to this Privacy Policy. If you do not agree with the terms of this Privacy Policy, do not use or access the Website.

We may, from time to time, revise or update this Privacy Policy. This may include making changes to the way we collect, maintain and store information. If we make changes to this Privacy Policy, we will post notice of the modifications to the Privacy Policy on this page. Please check the “Last Modified” legend at the top of this page to see when this Privacy Policy was last revised. Changes will become effective no sooner than fourteen days after they are posted. Nevertheless, if the changes are required by law, then they will be effective immediately. If you disagree with any of the terms of this Privacy Policy in its current form, or in the future, in any of its modified forms, your sole remedy is to discontinue your use of the Website.

What Information We Collect About You and How We Use It

Information You Provide to Us

Eldorado Stone gathers and retains personal information about you when you voluntarily submit it to us. For example, if you choose to complete and submit one of the forms located on our “Request a Brochure” page or “Contact Us” page, we will retain the data you submit to respond to your inquiry and/or request. After we have responded to your inquiry and/or request, the information you submitted will be retained for our records. Similarly, if you register a warranty, all of the data you submit will be retained.

URLs and IP Addresses

Like many other websites, we collect information about users’ utilization and navigation of the Website. This information helps us to design the Website to better suit our users’ needs. For example, the Website will track the URL that you visited before you came to the Website, the URL to which you next go and your Internet Protocol (IP) address. We use your IP address to help diagnose problems with our server and to administer the Website. Your IP address also is used to help identify you and to gather broad demographic information.

Cookies

Like most websites, we employ cookies on certain pages of the Website. Cookies make using the Website easier by, among other things, saving your preferences for you. We may also use cookies to deliver content tailored to your interests. Our cookies may enable us to relate your use of the Website to personally identifying information that you previously submitted. If your browser is set to reject cookies, or if your browser notifies you that you are about to receive a cookie and you reject it, then your use of the Website may not be as efficient or as enjoyable as it would be if the cookie were enabled. The information that we collect with cookies allows us to improve our marketing and promotional efforts, to statistically analyze usage of the Website, and to improve and customize our content and other offerings. However, we only disclose information collected with cookies to third parties on an aggregated basis without the use of any information that personally identifies you.

Social Networking Activities

The Website includes the ability for you and other users to link to social networking websites. As a result, we receive information about you when you choose to post or otherwise share information about our Website on these social networking websites. We may use such information about you in a variety of ways, including to administer the Website and enhance your experience with the Website, and to communicate with you about the Website and new offerings associated with the Website. We may keep all of this information indefinitely.

The Website includes the ability for you and other users to post comments, photographs and other content on the Website. As a result, we will also receive information about you: (i) when you choose to post or otherwise share it on the Website, or (ii) when other users post or otherwise share information about you on the Website. We may use such information about you in a variety of ways, including to administer the Website and enhance your experience with the Website, and to communicate with you about the Website and new offerings associated with the Website. We may keep all of this information indefinitely. And such information that you or others post to the Website will be readily accessible by any other users of the Website.

Registration

Before you can utilize some portions of the Website, we will require that you register and provide us with your first name, last name and email address, and generate a password. Although optional, you may also submit other information about yourself, such as your contact information and personal details. This registration information will be used for identification purposes, to communicate with you regarding your account with us, and to facilitate the functioning of the Website. We may keep all of this information indefinitely.

Financial Transactions

When you engage in any financial transaction through the Website, you will be asked to provide certain of your financial information, such as your credit card and billing address. We will only keep this information as long as necessary to complete the transaction or series of recurring transactions authorized by you.

Promotions

If you participate in an Eldorado Stone promotion on the Website, such as a sweepstakes or contest, we will collect certain information about you. For example, you may be asked to provide your name, email address, and mailing address. We will store this information in our database and will use it to communicate with you about the promotion. We may also use this information to promote the Website or our products to you in the future, unless you inform us that you opt out from receiving such communications.

When Personal Information Will Be Shared or Disclosed

We will not share, rent, sell or otherwise disclose any of the personally identifiable information that we collect about you through the Website, except in any of the following situations:

We may use the information we collect from you to fulfill your requests, conduct transactions with you, communicate with you about our products and other matters, manage the Website, provide targeted advertising to you and conduct research and analysis.

We may disclose information that we collect about you to our third-party contractors and payment processors who perform services for us in connection with the Website, or to complete or confirm a transaction or series of transactions that you conduct with us. We may also disclose information to our franchisees or distributors and to service providers or suppliers if the disclosure will enable that party to perform business, professional or technical support for us.

We may disclose the results of aggregated data about you for marketing or promotional purposes. In these situations, we do not disclose to these entities any information that could be used to personally identify you. Certain information, such as your password, is not disclosed to marketing advertisers at all, even in aggregate form.

We may disclose information about you as part of a merger, acquisition or other sale or transfer of Eldorado Stone’s assets or business. We do not guarantee that any entity receiving such information in connection with one of these transactions will comply with all terms of this Privacy Policy.

We may be legally obligated to disclose information about you to the government or to third parties under certain circumstances, such as in connection with illegal activity on the Website, or to respond to a subpoena, court order or other legal process. We reserve the right to release information that we collect to law enforcement or other government officials, as we, in our sole and absolute discretion, deem necessary or appropriate.

We may offer community features and public interactive forums through the Website, like discussion boards, product reviews, chat rooms, forums, wikis, social networking platforms and blogs. When you participate in such offerings, your username and other personal information you choose to provide or communicate in these public spaces may be seen by others, and you should exercise caution when disclosing such information and realize that information you post could remain viewable in cached or archived webpages or copied and stored by other users even after you remove it. We cannot control the actions of other users of the Website, and we are not responsible for the results of your postings. Furthermore, when you participate in these interactive features, you may be agreeing to terms of use that, among other things, allow us to use your name and other information in our marketing and advertising.

We may share aggregated or anonymous information that cannot identify you with third parties. For example, we may disclose the number of visitors to the Website, the number of people who have downloaded a particular document or the number of people from a certain state who purchased a product from the Website.

If you access the Website from outside of the United States, information that we collect about you will be transferred to servers inside the United States and maintained indefinitely, which may involve the transfer of information out of countries located in the European Economic Area. By allowing Eldorado Stone to collect information about you, you consent to such transfer and processing of your data.

Opting Out of Communications

If you no longer want to receive marketing-related emails from Eldorado Stone on a going-forward basis, you may opt out of receiving marketing-related emails by clicking the “unsubscribe” link at the bottom of any email newsletter you receive, or, if you created an online account when you registered to receive our emails, you may log in to your account and make changes to your communication preferences. If you are having difficulty unsubscribing from our marketing communications using the above methods, please contact us directly at the email or phone number listed below under Contact.

Please allow ample time for us to process your request. However, please note that even if you opt out from receiving marketing communications, we may need to send you service-related communications and may need to keep information we have collected about you for record-keeping, research and other purposes.

Security

To help protect the privacy of data you transmit through the Website, where personally identifiable information is requested, we use technology designed to encrypt the information that you input before it is sent to us. In addition, we take steps to protect the user data we collect against unauthorized access. However, you should keep in mind that the Website is run on software, hardware and networks, any component of which may, from time to time, require maintenance or experience problems or breaches of security beyond our control.

Please also be aware that despite our best intentions and the guidelines outlined in this Privacy Policy, no data transmission over the Internet or encryption method can be guaranteed to be 100% secure.

Links to Other Websites

Eldorado Stone does not endorse and is not responsible for the information practices or privacy policies of websites operated by others that may be linked to our Website, including the websites of our franchisees and distributors. If you decide to access a third party’s website that may be linked to this Website, you should consult that website’s privacy policy. This Privacy Policy governs only information that we collect through the Website, and not websites, services or applications that do not link to this Privacy Policy or that are maintained or controlled by other companies or organizations, including third party websites linked to from the Website. The inclusion of a link or reference on the Website does not imply endorsement of the linked site by use.

Children’s Privacy

If you are under the age of 18, please do not use or access the Website in any way. We will not knowingly collect or use any personal information from any child under the age of 18. It is not our intention to collect personal information from anyone under 18 years of age. If we become aware that we have collected any personal information from children under the age of 18, we will promptly delete such information from our databases.

California Privacy Rights

Under California law, a California resident with whom we have an established relationship has the right to request certain information with respect to the types of personal information we have shared with third parties for their direct marketing purposes, and the identities of those third parties, within the immediately preceding calendar year, subject to certain exceptions. All requests for such information must be in writing and sent to us at the mailing address set forth below.

Governing Law

By choosing to visit our Website or provide information to us, you agree that any dispute over privacy or the terms contained in this Privacy Policy will be governed by the law of the State of California. You also agree to abide by any limitation on damages contained in our Terms of Use, available at www.eldoradostone.com/terms-and-conditions or other agreement that we have with you.

Contact

If you have questions about how we use the personal information you may provide us on this Website or about this Privacy Policy, or for technical questions about the operation of the Website, please contact us at customerservice@eldoradostone.com or by phone at 800-925-1491.