Social Help Desk: A Growing Trend

Many people spend more time on social media than they spend on any other online activity. We see little Timmy sliding into third base. We rant about the latest political hotspot or condemn our favorite teams for making mistakes. We chat with friends and family. We request help from social media help desks…

Wait, no we don’t. We don’t use social media to get help from companies. Not yet, at least.

There’s a growing trend towards using social media as a way for customers and businesses to work out issues. This infographic from Desk has some aged data, but the points they make about the social help desk revolution are extremely valid. Check it out and click to enlarge.

I’m amazed, I must say. Seldom do I come across a blog that’s both equally educative and
interesting, and without a doubt, you have hit the nail on the head.
The issue is an issue that too few people are speaking intelligently
about. I’m very happy I came across this during my hunt for something relating to this.