Understanding your venue status

Your venue status depends on a number of things, including pieces of information that need to be added to your profile in the Venue Manager console, as well as things like the status of your POS or Venue Dashboard.

The status of your venue is shown in the side menu of the Venue Manager console, as well as on your in-app venue listing (once approved and visible).

Status types

Pending ApprovalYour venue is hidden while under review

Coming SoonYour venue is visible but you cannot yet receive orders

OnlineYour venue is open / able to accept new orders

OfflineYour venue is closed / unable to accept orders

Service ClosedYour venue is closed / unable to accept orders

DisabledYour venue is hidden due to cancellation or payment issues

Statuses explained

Pending Approval

When you create your venue by signing up to Bopple it will initially be in this state

Your venue is not visible in Bopple or your branded app

Your venue will be approved once:

You have connected Stripe (to receive customer payments) and

Bopple has reviewed your venue to ensure it is properly setup

Once approved, your venue will move to the next step.

If you complete the remaining setup steps and your venue is still Pending Approval, you should see a Request Approval option in the venue progress tracker on the left side of the Venue Manager console.

Coming Soon

Once approved by Bopple, your venue will move to the Coming Soon state

While in this state you should complete the remaining setup steps as shown in the progress tracker on your venue profile

Your venue is visible in Bopple or your branded app as shown below

Customers CANNOT view your in-app menu or send orders

You can view your in-app menu (to review prior to launch) by signing in to the customer app with your venue login credentials (those used to access Venue Manager)

Once you have completed the necessary setup steps as shown on your admin profile, you can click the Go Online option to move to the next step:

Integrated venues (Kounta / ePosNow) will be taken to the Trading Times section where you can enable your venue to appear as online/offline

Non-integrated venues will be taken to the Venue Dashboard where you can sign-in (this will enable your venue to appear as online/offline)

Online

Opening Your Venue

Your venue will open automatically each day according to your configured trading times.

Customers can order AT ANY TIME during your trading times, regardless of the status of your POS/Venue Dashboard. It is still important that you keep your POS/Venue Dashboard available during these times to provide a quality experience for customers.

Keeping Your Venue Available During Trading Times

In order for new customer orders to be shown in your POS or Orders Dashboard, the below must always be true:

Tablet has internet connectivity

Tablet screen is awake (disable sleep mode)

Tablet screen is unlocked (disable auto-lock)

POS or Venue Dashboard app is running/active on-screen

Other apps are not being used on the tablet

If there are any issues with the above, the order will be sent to you on email. See further detail on these contingency processes on the pages below: