43 stats why to include SMS in your direct mail

Here’s a quick list of 45 statistics on why we believe leaders should explore new technology driven tactics to allow consumers to contact them to get answers and information without calling them or visiting a website. With our new 4 ways to respond technology we can send variable data customized texts to any responder to our direct mail campaigns and we can immediately notify you via your mobile device or desktop about the details of the inquiring lead from the data we purchase on your behalf.

General Texting Statistics

Texting is the most widely-used and frequently used app on a smartphone, with 97% of Americans using it at least once a day. (Pew Internet)

Over 6 billion text messages are sent in the U.S. each day. (Forrester)

Over 80% of American adults text, making it the most common cell phone activity. (Pew Internet)

One in five consumers is just as likely to prefer a text message from a business to a phone call. (ICMI)

The activities people with text capabilities would most prefer to do via text are: check order status (38%) schedule or change appointments (32%) and make or confirm reservations (31%). (Harris poll; link below)

Over half of customers said they would be likely to text with a customer support agent. Similarly, 52 percent would prefer texting customer support over their current preferred form of communication. (eWeek)

A 2012 study found that text was the highest rated contact method for customer satisfaction out of all other customer communication channels. Text earned 90 out of 100 points, while phone earned 77 out of 100 and Facebook earned 66. (CFI Group)

44% of consumers with texting capabilities would prefer to press a button to initiate a text conversation immediately, rather than waiting on hold to speak with an agent. (Harris Poll; link below)

Texting in the sales process can lead to conversion gains of more than 100%. However, sending text messages before establishing contact with a prospect can adversely affect both contact and conversion rates. (Velocify)

20% of financial services companies use mobile messaging to ensure business continuity and add to their multichannel capabilities. (Loyalty 360)

77% of consumers with texting capabilities aged 18-34 are likely to have a positive perception of a company that offers text capability. (Harris Poll; link below)

44% of consumers would rather receive product details and other marketing messages through text over any other channel. (Direct Marketing Association)

72% of business professionals prefer texting to messaging apps. (eWeek)

Nearly 70% of employees think their organization should use text messaging to communicate with employees, and 86% say it should not be reserved for just customer communication. (Vitiello Communications Group)

64% of all consumers are likely to have a positive perception of a company that offers texting as a service channel (Harris Poll).

So, what did you think of the texting statistics? Do you think more companies should start offering text messaging?

Contact us today to learn more at (800) 784-5194 and watch our 25 min. 4 Ways to Respond Webinar to learn more on how we’re incorporating text messaging at https://lnkd.in/etiigxV