8:20 KEYNOTE: AI as a Brand Differentiator: How Consumer Views of AI are Shaping the Customer Experience Journey

Jim Freeze, Chief Marketing Officer, Interactions

More than any other space, customer care, and indeed all customer interactions, are being impacted by the advancement of AI technology. From chatbots to virtual assistants, AI is on the forefront of transforming the customer experience. In an environment
where consumers have unlimited choice and customer experience is emerging as a brand’s primary competitive differentiator, how can AI help? Learn how AI not only helps take on the tasks of agents but how consumers view the application
of AI can help improve the customer experience journey.

Hosted ByIs your business ready for harnessing AI and intelligent technologies?
A recent study of 3,000 business executives from large enterprises globally has indicated that 85% of these organizations view the deployment of AI as strategically imperative, however less than 5% have seen any success to date. How will AI impact
your customers, partners, and employees? These big questions and many more are on the minds of business leaders, CEOs, CMOs, CDOs, and CIOs. The AI World Executive Summit provides business executives with a strategic look at the state of the practice
in enterprise AI across multiple vertical industries, including Healthcare and Financial Services.

Artificial intelligence, telematics, and mobile self-service are making auto insurance practices unrecognizable, and the power of AI alone is turning on its head everything that happens after an accident. At this luncheon keynote CCC will reveal the AI-driven
solutions that are transforming this industry and how enterprises and consumers are adapting to the change.

Predicted to have a trillion-dollar economic impact and bring forth the "passenger economy," self-driving cars operating as true autonomous vehicles is the moonshot-like effort being undertaken by the auto makers and numerous tech firms. Here from one
of the worlds’ foremost experts, Dr. Lance Eliot, AI Trends Insider, who has recently published more than 150 articles on self-driving cars and has recently authored his 11th book on the subject. For more info, click here.

Dr. Eliot’s informative and invigorating session covers the gamut of AI areas including machine learning, natural language processing, vision system processing, edge computing, blockchain, IoT, expert systems, AI action planning, human computer
interfaces, and other timely topics. You will discover the good, the bad, and the ugly about present day AI self-driving cars and predictions of where this field is heading.

Most people see AI as an easier way for humans to interact with computers. However, the day is coming when the vast majority of AI interactions are with other AI. Nathaniel will talk about the new intelligent-API that will make this routine.

8:45 Chairperson's Remarks

Eliot Weinman, Founder and Conference Chair, AI
World

8:50 Honorary Introduction

Governor Michael Dukakis, JD, Harvard
University

9:00 KEYNOTE: Algorithmic Models of Investor Behavior

Andrew W. Lo, the Charles E. and Susan T. Harris Professor, Professor of Finance, Director of the Laboratory for Financial Engineering, MIT
Sloan School of Management

Financial AI seems so close, yet so far. We have automated trading algorithms, electronic exchanges, robo advisors, and cryptocurrencies, but machines still haven’t replaced portfolio managers, financial advisors, and bankers. So what’s
missing? Not artificial intelligence. We have yet to develop an algorithmic understanding of human behavior as it is, rather than as it should be. We need a theory of artificial stupidity.

9:30 KEYNOTE: Getting on the Road to Artificial General Intelligence

Danny Lange, PhD, Vice President, AI and Machine Learning, Unity Technologies Join
this keynote session by AI visionary Danny Lange to discuss the role of intelligence in biological evolution and learning. Mr. Lange will demonstrate why a game engine is the perfect virtual biodome for AI’s evolution. Attendees
will recognize how the scale and speed of simulations is changing the game of AI while learning about new developments in reinforcement learning. They will also understand how this shift can be applied to their own organizations.

We are in The Learning Era, a new technology era in which the winners will be the companies that have the knowledge and the ability to train the systems to get the most value out of them. Enterprises that have years of accumulated know-how will
differentiate themselves and win in this era by infusing AI into customer engagement, employee expertise and business processes.

10:50 EXECUTIVE ROUNDTABLE: What Successful Adoption of AI Looks LikeMachine learning may be poised to transform business, but actually adopting it is challenging. How have actual
companies put it into practice? How did they hire the right people, how did they set up their teams, and what kinds of projects did they start with? This panel will explore the practical barriers that companies face to adopting AI –
and to getting value from it.

11:30 EXECUTIVE ROUNDTABLE: Adoption & Integration of AI in HealthcareBusiness and technology leaders from the healthcare sector assess how close AI has come to transforming the industry, predicting
patient outcomes and impacting cost. This panel evaluates adoption and integration of AI in Healthcare in addition to exploring the regulatory, technical, and patient data security challenges.

Oracle Corp. is a leader in enterprise databases via the performance, availability, self-management and resilience Oracle Autonomous Database. In addition to integrating machine learning into the Oracle Autonomous Database, Stephen and his team
works to integrate machine learning and AI into the Oracle SaaS and PaaS enterprise software product line. Learn from Stephen about the challenges and opportunities of integrating AI into the product lines of the world’s largest and
most successful enterprise software company.

Is the future of practical AI tweaking algorithms or mastering training and feedback?

As MLaaS became available, it represented a leap forward in productivity. Use cases like celebrity recognition and logo detection were suddenly
possible and the race was on to provide the highest quantity of recognition. But, was accuracy up to par?

At this informative and thought-provoking keynote, Veritone leaders will reveal their insight on increasing the accuracy
of recognition and detection critical for ROI.

Step into the intelligent future with leading minds at the forefront of AI. Expect a content-rich discussion about cutting edge research in AI, ethical considerations and the role of MIT in the intelligent future.

AI is being over-marketed and sold as a solution to future (digital) business growth and profitability. Software and solution vendors are making extravagant claims about their products and services. But many CIOs and business leaders are struggling to
nurture and exploit AI initiatives and Proofs of Concepts, and to integrate (and scale) them into their operations that will drive future business outcomes. This session will explore 5 year enterprise scenarios for AI-based software and services,
offer current and future use cases, delineate some of the caveats and highlight the critical technologies and capability building blocks that will be required to succeed.

Technology strategy is directly tied to the mission and values of the enterprise. Successful companies are implementing AI solutions to address changing market environments, new competitive landscapes, andkindle the creative potential of their workforce.
In this roundtable discussion, technology leaders from innovative companies share how their organizations are embracing AI technologies, removing barriers, and preparing employees for the future of work. The panel will explore the use of AI automation,
and its roles in transforming organizations and fostering a culture of innovation in the enterprise.

There has been much discussion about if and how organizations can assure that a machine or algorithm behaves ethically, isn’t biased, and avoids causing injury or harm. These conversations should have been occurring in organizations already
regarding use of big data analytics and data obtained from Internet of Things devices. This talk will focus on practical steps organizations can do to be more people-centered in their endeavors.

11:00 Coffee Break in the Exhibit Hall with Poster Viewing

11:45 KEYNOTE: AI in Canada

Inmar Givoni, PhD, Sr Engineering
Manager, Uber ATG

Canada is central to the story of AI. It is the birthplace of fundamental research impacting all recent advances in academia and industry. It is also home to a rapidly growing ecosystem welcoming exciting new start-ups as well as major technology
industry players. Join me as I share with you the Canadian AI story as I experienced first hand, and what I believe is yet to come.

12:10 - 12:45 EXECUTIVE ROUNDTABLE: State of International AI Initiatives

Artificial intelligence, robotics, and automation are a truly global phenomenon. Recent government policy recommendations highlight investments in scientific research, infrastructure development, and the need to accelerate adoption across the
value chain. These strategies encourage the reskilling and training of the labor force all while promoting ethics, privacy, and security. For AI to achieve country, region, and global scale, market sectors with the greatest social benefit
must be identified. This panel of global executives and policymakers discusses the state of international AI initiatives and explores the impact it will have on global 2000 corporations.