Have you ever received an email that left you wondering what exactly the sender meant to say? Do you feel it necessary to pepper your emails with exclamation points to seem more cheerful? Sometimes we forget how helpful tone of voice and body language can be when communicating with people. When it comes to conveying emotion, apologies, or bad news, saying it in person may be the best way. Then you can use not just words, but your face, hands, stance, inflection, and volume to get your message across.
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