Cancellations Tuesday 18 October 2016

You may already know that our services are currently subject to disruption. This is due to catenary issues in Eurotunnel which means all traffic is currently suspended.

We have taken the decision to cancel all trains due to depart before 18:00 UK time and 19:00 CET

Customers affected by the cancellation of our services can apply for a full refund or free exchange within 60 days.

GDS BOOKINGS

Passenger wishes to exchange their ticket for another day

To exchange ticket if it is PRIORto the booked travel date and time

Rebook the same booking class on the new date if available.

If the original booking class is not available, book the next available booking class within the same cabin class.

Update the SI field with the following messaging - SI 9F INVOL DATE CHANGE DUE TO channel tunnel closure 18 October 2016

There is no need to collect the additional fare or exchange fee.

IMPORTANT: The exchange and reissue must be completed before the train is due to depart.

To exchange ticket if it is PASTthe original booked travel date and time

Create a new booking and ticket as normal

The original ticket can be refunded via BSP link for the affected sector (please include details of the new PNR and ticket number on the application)

If the new booking is at a higher cost, email ticket numbers and booking reference for both original and new booking to gds.helpdesk@eurostar.com requesting that the fare difference be refunded via an ACM.

IMPORTANT: The new ticket must be booked in a new PNR

[Note: the above action also applies if your client was checked on a train that returned to the original departure point]

Passenger requests a refund

Please submit a request via BSP link and enter “Requested due to channel tunnel closure 18 October 2016 in the notes.

ELGAR BOOKINGS

Passenger wishes to exchange their ticket for another day

Please create a new booking and ticket as normal and send an email toeurostar4agents@eurostar.com with booking references for the original and new bookings and your Business / BAF account number. A refund will then be processed for the fare difference.

Passenger requests a refund

Please email eurostar4agents@eurostar.com with original booking reference and your Business / BAF account number. A refund will then processed.

For any bookings made directly with Eurostar4agents
Please call us directly on 03448 224334 and we will arrange an exchange.

If you require a refund, please email eurostar4agents@eurostar.com with original booking reference and your Business / BAF account number. A refund will then processed.