Description

If you are a new Team Leader, Manager, Supervisor or an aspiring Team Leader a great start and the right training makes all the difference

The new IMNZ Certificate in First Line Management (Level 4) gives you the comprehensive skills you need to manage your performance and that of others. It will give you a solid understanding of customers, processes and business.

Learn to

Apply models and techniques to manage team workflow to achieve team and operational objectives

Communicate effectively in written and verbal form to motivate and involve team members

Manage and develop relationships with both internal and external stakeholders

Employer Benefits

Your organisation will have managers in place that have gained the relevant skills to manage teams productively resulting in:

Improved productivity

Staff retention

Increased team morale

Reduced conflict

Improved people performance

All of our training courses can be delivered in-house. In-house training can be customised to meet your needs, is cost and time effective and enhances organisational learning by ensuring everyone is on the same page.

Prerequisites

Prospective learners must be in management or volunteer work situation with the ability to work with others, to allow them to complete the assessment requirements.

What Is Covered

Leading Operations

Learn the operational skills to manage team processes, workflow, and supporting team performance to achieve operational objectives.

Maintain agreed team processes to achieve the organisation’s objectives

Manage workflow and the operation of the team

Effectively communicate to support the team to achieve goals

Behave in a professional and ethical way, regarding social and cultural needs when managing team workflow

Lead a Team

Move beyond the operational focus to further develop the skills required for effective team leadership, and for developing and managing relationships with team members and other key stakeholders.

Adapt leadership style for effectiveness in different situations or environments

Demonstrate effective written and oral communication for different situations

Behave in a professional and ethical way when managing team relationships and resolving conflicts

Use an inclusive and collaborative approach that values diversity when communicating with team members

Lead Productivity

Discover the techniques to increase team productivity including the knowledge and skills to motivate and involve team members to support a productive workplace.

Communicate team operational strategies and develop team relationships to achieve team objectives

Apply performance management practices and performance appraisal processes to assess the requirements for team performance against the organisational criteria

Communicate performance requirements to team members and other stakeholders

Motivate and involve team members to maintain a productive environment to achieve team objectives.

Who For

Those new to the role of Team Leader, Manager, Supervisor, or aspiring Team Leaders.

Why Take This Course

Individuals will be more capable and confident to work as Team Leaders or First Line Managers

Confidence in managing staff performance

Ability to organise resources and manage work operations successfully

Have the qualities and transferable skills necessary for employment as a First Line Manager.

Graduates will have the skills and knowledge to work as Team Leaders or First Line Managers with responsibility for the performance of others. Those who wish to continue study will be able to progress to IMNZ business Diplomas programmes at levels 5 and 6.

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ABOUT US

For 70 years, The Institute of Management New Zealand has had the credible reputation of developing a professional community of managers and leaders . Massey Business School and IMNZ have formed a collaborative partnership to offer development pathways that transform talented people into valuable managers, visionary leaders and global executives.