Hoka Clifton 5 Running Shoes - SS19

£114.99

Hoka Clifton 5 Running Shoes - SS19

£114.99

Due to manufacturer's restrictions we are unable to ship Hoka One One products to Great Britain.
If you have any questions please call us on: +44 (0)1274 530 530 or email: customerservice@sportsshoes.com

FREE 24 HOUR UK DELIVERY*

Want it Wednesday? Order in -

FREE 24 HOUR UK DELIVERY*

Want it Wednesday? Order in -

About

True to its award-winning heritage, the Clifton 5 is light, cushy and very fast. Central to its design is the famed Hoka One One midsole geometry and a trusted foam package to ensure consistent cushioning throughout the life of the shoe.

True to its award-winning heritage, the Clifton 5 is light, cushy and very fast. Central to its design is the famed Hoka...

Hoka Clifton 5 Running Shoes

True to its award-winning heritage, the Clifton 5 is light, cushy and very fast. Central to its design is the famed Hoka One One midsole geometry and a trusted foam package to ensure consistent cushioning throughout the life of the shoe.

Engineered Mesh Upper

The Clifton 5 features a more open engineered mesh construction with fewer overlays than previous versions to optimise breathability and comfort. The mesh wraps each foot in breathable comfort, allowing air to fully permeate the entire upper. Furthermore, this construction provides a constant supply of fresh, cool air while simultaneously forcing out hot, muggy air that resides within the shoes during intense activity.

Additionally, the upper offers reinforced eyelets for durability when tightening the laces. This construction allows you to get a personalised fit as well as prevents any in shoe slipping from occurring. When the laces are tightened the upper wraps around the top of the foot cradling it for additional comfort as well as providing a premium fit. Lastly, a padded collar and tongue enhance comfort even further by offering a nice step in and next to foot feel.

Full EVA Midsole

Early-stage Meta-Rocker geometry is applied in the midsole to increase running efficiency. Meta-Rocker midsole geometry is specifically designed with a low heel-toe differential and a sculpted outsole to create a unique fulcrum effect, like a rocking chair to encourage a guided gait cycle. This design supports a runner's natural form while promoting an efficient, smooth roll from initial impact to toe off.

In the Clifton 5, the transition zone is placed behind the metatarsal heads; this helps create a smoother ride and a faster transition to the forefoot. A full-length platform of EVA resides underfoot for lightweight, responsive cushioning. Generous, soft and durable, it spares your joints as you strike down onto hard, unforgiving surfaces. A moderate heel bevel helps to promote a smooth heel-to-toe transition; it enhances ground contact and unites with flat-waisted geometry to stabilise and support every stride.

Grippy Outsole

A grippy outsole with a full ground contact design completes the Clifton 5. Strategic hi-abrasion rubber zones adorn this; increasing the shoe's durability, reducing its weight and employing an updated lug pattern to supply enhanced traction on every road surface. Choose the Clifton 5, for updated speed, cushion and comfort.

Who Are HOKA One One

Hoka One One is the brainchild of two gravity sports enthusiasts Jean-Luc Diard and Nicolas Mermoud. Both men have been adventuring for as long as they can remember, and their trail running experiences have taken them across the globe.
Both Jean-Luc and Nicolas are committed to the values of freedom and enjoyment and feel that this is part of to the running experience whether running on the trail or in the city. With this in mind they started to look at the variables that affected the performance of different types of runners.
They quickly came to an important conclusion; fatigue, impacts and muscle strains were challenges that runners of all stripes had to deal with every day. So Jean-Luc and Nicolas came up with a brilliant idea, why not design a shoe that would help to alleviate these problems - so that freedom and enjoyment could be guaranteed every time you go running!
From that idea Hoka One One was born. The word Hoka is derived from the ancient Maori language and roughly translated to "now it is time to fly". That's just how it feels to run in a pair of Hoka One One shoes; with each and every step, your foot flies.
Today's runners from around the world are learning about the benefits of Hoka One One, they have been used by marathon winners. 50 miles, 100 miles and even 2000+ miles ultra-runners as well as runners just like you or I, who want to enjoy running, perform at their peak and feel that important sense of freedom whilst maintaining top physical performance and protecting against shocks, jolts and injuries.
So put your best foot forward, it's time to fly!

"The Hoka One One Clifton 5 running shoe is my go to shoe. I have tried quite a few other brands and Hoka, in my opinion tops them all. Very comfortable and a great fit."

on 2018-08-13 13:47:42

"Love the new shoes but different guy to previous Cliftons, arch is higher and seem tighter across top of foot but hopefully theyâ??ll bed in and be as great as previous models."

on 2018-08-10 06:04:48

"Hoka Clifton 5 is super cushioned and well designed (although I would suggest going up half a size from your normal size like I did), this is now my go to running shoe."

on 2018-08-07 06:08:06

"Excellent trainer for road running so Comfortable!!"

Delivery & Returns

See below information about the delivery & returns options in your country

Select Your Delivery Destination:

INTERNATIONAL SHIPPING OPTIONS FOR EUROPE

Payments in Euros now fall under our new tiered delivery system to benefit the great majority of our customer base and helps to reward them for their business with us:

If your basket value is:

For orders under €100.00 - Standard delivery will cost €7.95

For orders over €100.00 - Standard delivery will cost €3.95

For orders over €100.00 - Standard delivery is FREE

For orders over €100.00 - Standard delivery is FREE

Offer applies only to purchases in Euros

Offer applies only to standard delivery. Express delivery will still be charged for.

International Shipping Options

Payment in Dollars and items being delivered to anywhere in the mainland United States now falls under our new tiered delivery system.

Offer applies only to shipping destinations within the mainland United States, excluding Alaska, Hawaii and the US Protectorates.

Offer applies only to purchases in Dollars

Offer applies only to standard delivery. Express delivery will still be charged for.

Our new tiered delivery system works to benefit the great majority of our customer base and helps to reward them for their business with us:

If your basket value is:

$0.00 -> $49.99 - Delivery will cost $5.99

$50.00+ - Delivery will be $1.99

International Shipping Options

Offer applies only to purchases in AUS Dollars

Offer applies only to standard delivery.

Our new tiered delivery system works to benefit the great majority of our customer base and helps to reward them for their business with us.

If your basket value is:

$0.00 -> $49.99 - Delivery will cost $4.99

$50.00+ - Delivery will be FREE!

International Shipping Options

Payment in Krone and items being delivered to anywhere in Europe now fall under our new tiered delivery system.

Offer applies only to shipping destinations within Europe, excluding Switzerland.

Offer applies only to purchases in Krone

Offer applies only to standard delivery. Express delivery will still be charged for.

Our new tiered delivery system works to benefit the great majority of our customer base and helps to reward them for their business with us:

If your basket value is:

kr 0 -> kr 790 - Delivery will cost kr 40

kr 790+ - Delivery will be FREE!

International Shipping Options

Payment in Krone and items being delivered to anywhere in Europe now fall under our new tiered delivery system.

Offer applies only to shipping destinations within Europe, excluding Switzerland.

Offer applies only to purchases in Krone

Offer applies only to standard delivery. Express delivery will still be charged for.

Our new tiered delivery system works to benefit the great majority of our customer base and helps to reward them for their business with us:

If your basket value is:

kr 0 -> kr 965 - Delivery will cost kr 40

kr 965+ - Delivery will be FREE!

International Shipping Options

Payment in Krona and items being delivered to anywhere in Europe now fall under our new tiered delivery system.

Offer applies only to shipping destinations within Europe, excluding Switzerland.

Offer applies only to purchases in Krona

Offer applies only to standard delivery. Express delivery will still be charged for.

Our new tiered delivery system works to benefit the great majority of our customer base and helps to reward them for their business with us:

If your basket value is:

0 kr -> 1009 kr - Delivery will cost 40 kr

1009 kr+ - Delivery will be FREE!

United Kingdom Deliveries

Shipping Options

Standard Service

Price

Delivery Estimate - Order before 1PM

Nominated Day

Price

Delivery Estimate

For information on delivery in a different currency please select from below:

Timed Saturday Delivery

This delivery option only applies to orders sent to the mainland UK.

Standard Saturday Delivery

This delivery option applies to orders sent to the mainland UK, Northern Ireland, Jersey and Guernsey, Isle of Man, Isle of Wight, Scottish Islands and Highlands, Shetlands, Orkney Islands, Sark, Herm and BFPO addresses, all up to a weight of 2kg.

Standard Sunday Delivery

This delivery option only applies to orders sent to the mainland UK.

Availability + Pre-Orders

The delivery times shown apply to items we currently have in stock. If we don't currently have your item in stock there will be a date next to the "Add to Basket" button indicating the projected arrival date of the product.

You Only Pay Delivery Once

We make only one charge per order for delivery, even if we send you more than one parcel. So if some of your goods are in stock and some aren't, we'll send the ones that are straight away and the others as soon as they come in - but you’ll only pay once.

Special Delivery Instructions

Please note: If you specify any special instructions accompanying your delivery details, we cannot be held responsible if the parcel goes missing in transit.

As the special instructions entered are automatically applied to the address, please make sure you double check these carefully.

Gift Wrapping

Delivery of parcels that have been requested to be gift wrapped can add an additional 24 hours on to estimated delivery time.

Delivery With Payment By Cheque

We will process your cheque order and allow time for the check to clear.

Please allow up to 15 working days for delivery.

Orders Delayed / Missing In Transit

(Click Here)

We promise we'll do absolutely everything we can to ensure you receive your order within the timeframe specified.

We work with our couriers who have a 97.8% accuracy for their 24 hour service and a 98% accuracy for their 2-5 day service.

Occasionally events beyond our control may result in your parcel being delayed whilst it is with the courier and we cannot be held responsible for such delays.

All parcels are fully insured and if your parcel is lost or delayed, let us know and we'll act quickly to locate it, bearing in the mind the points below.

All claims for missing items must be made within 28 days of the date of your order.

Missing Items

If any item is missing from your delivery, this must be reported within 28 days from the date of your order.

Claims for missing items will only be accepted if submitted with a copy of the despatch note from your parcel.

Standard Delivery - More Info

Please allow 3 working days from the date of despatch before contacting us to chase a parcel.

We'll then contact our courier to investigate and locate the parcel.

Items are classed as missing in transit by our couriers if they haven't arrived within 7 days from the date of despatch. At this point we'll ensure replacements are sent to you immediately.

Please note that we'll ask you to complete a Lossage Form prior to sending replacements. We'll email this to you if your parcel hasn't arrived within 7 working days.

Please note delivery to the Scottish Islands and Highlands may take up to an additional 48 hours.

Nominated Day Delivery - More Info

If your order hasn't arrived on the date specified by you, please let us know and we'll contact our courier to locate it.

Multiple items may incur additional delivery charges. These will be applied at checkout or you will be contacted by our Customer Service Team.

We'll do everything we can to ensure as speedy and efficient delivery as possible. Please note: during busy times and bank holidays, delivery times may be extended.

All orders placed before 1pm GMT Monday to Friday will be despatched that day. Orders placed after 1pm will be despatched the next working day. For example, if you place your order after 1pm GMT on a Friday or over the weekend, we'll despatch it the following Monday.

US & Australia Shipping Notes

The shipping price for standard and expedited delivery is based on orders up to 1KG.

Over 1KG in weight will incur higher shipping cost. In this instance we will contact you to confirm the shipping cost.

Local and Import Taxes

Please note, we are not liable for any local or import taxes.

Availability + Pre-Orders

The delivery times shown apply to items we currently have in stock - which is pretty much everything on the site. If we don't currently have your item in stock there will be a date next to the "Add to Basket" button indicating the projected arrival date of the product. If there is no date next to the "Add to Basket" button - it's in stock and you will get your goods within the time frames above, depending on your delivery option.

You Only Pay Delivery Once

We make only one charge per order for delivery, even if we send you more than one parcel. So if some of your goods are in stock and some aren't, we'll send the ones that are straight away and the others as soon as they come in - but you’ll only pay once.

Special Delivery Instructions

Please note: If you specify any special instructions accompanying your delivery details, we cannot be held responsible if the parcel goes missing in transit.

As the special instructions entered are automatically applied to the address, please make sure you double check these carefully.

Gift Wrapping

Delivery of parcels that have been requested to be gift wrapped can add an additional 24 hours on to estimated delivery time.

Orders Delayed / Missing In Transit

(Click Here)

We promise we'll do absolutely everything we can to ensure you receive your order within the timeframe specified.

Occasionally events beyond our control may result in your parcel being delayed whilst it is with the courier and we cannot be held responsible for such delays.

All parcels are fully insured and if your parcel is lost or delayed, let us know and we'll act quickly to locate it.

All claims for missing items must be made within 28 days of the date of your order.

Missing Items

If any item is missing from your delivery, this must be reported within 28 days from the date of your order.

Claims for missing items will only be accepted if submitted with a copy of the despatch note from your parcel.

Returns

We understand that sometimes you'll need to return items to us and we've made this easy, fast and simple.

We want you to love our products as much as we do, so if it doesn’t fit, you’ve had a change of heart, if it’s faulty or you just aren’t feeling it. No worries! We believe returns should be easy.

We'll exchange or refund all items which:

Are returned to us within 100 days of receipt.

Are returned to us in perfect condition, with their original packaging and with the labels attached.

Your statutory rights are not affected.

How to Return

UK RETURNS - NOW EVEN EASIER

We have teamed up with Hermes to offer you reduced cost home collection returns with myHermes if your item is under 15kg and less than 120 x 60 x 60cm, making ordering from SportsShoes.com easier than ever.

Please pack your parcel up securely, preferably using its original packaging but removing the delivery label.

Include the original delivery note with the reason for return completed.

You'll need access to a printer to obtain a label for your parcel.

Please note you can use MyHermes collections for all UK parcels, regardless of original courier.

Free Returns Items -

For items that are eligible for free returns, please follow the below instructions:

Please pack your parcel up securely, preferably using its original packaging but removing the delivery label.

Include the original delivery note with the reason for return completed.

Attach the ASDA toyou label that was included in your order.

Take your return to your local ASDA.

Please note, only orders that had free returns items are eligible for ASDA toyou returns. Any orders that are returned using this service that are invalid, will be charged £3.95.

Exchanges

When returning your item, remember to include the code and size of your replacements.

We'll despatch your replacements postage free to UK addresses.

We'll turn around your exchange as quickly as we can and subject to stock availability, aim to despatch your replacements within 24 hours of receiving your return.

Bear in mind that there may be slight delays during busy periods.

BUNDLES / FREE GIFT RETURNS

For a full refund, please ensure all items from the bundle deal or free gift promotion are returned.

Partial bundle returns will be refunded pro rata.

Free gifts must be returned with their parent product, in order to receive a full refund, otherwise the parent product will be refunded minus the free gift value.

Free gifts are not refundable on their own.

Refunds

We'll refund your item via your original payment method except in the case of payment by cash or postal order where we will refund you by cheque.

We try our best to process all refunds within 24 hours of receipt, however during busy periods allow 7 working days for your refund.

When we've completed your refund, we'll send you an email to let you know.

Please note: Gift wrapping is non-refundable.

We will (where applicable) refund reasonable postage costs up to the value of £4.99 if there is a fault found with an item. Please contact us via e-mail on customerservice@sportsshoes.com
(Terms and Conditions apply. Any refunds will be made after goods have been received and inspected. Proof of postage required. )

Faulty Items

(Click Here)

If you find a fault with your item, please contact our friendly customer services team on 01274530530 or e-mail customerservice@sportsshoes.com who can help and advise the best way to deal with it.

Faulty items should be returned within a reasonable time and must be in a clean and dry condition. Any items which are not in a clean, dry and hygienic condition will be returned to the customer.

Please enclose all your details and a covering note explaining the fault and any other useful details.

We'll try to get back to you within 24 hours of receipt of your parcel, although during busy periods this may take slightly longer.

Occasionally, if we're struggling to locate a fault, we may request a second opinion from the product manufacturer.

Your statutory rights are not affected.

Cancellations

(Click Here)

If you change your mind and decide not to go ahead with your order, you can cancel within 14 days from the date we receive your order.

Cancelling before Despatch

To cancel your order before despatch, we recommend that you contact us by phone as soon as you can after placing your order, and we'll do our best to cancel your order before it's despatched.

Cancelling After Despatch

If you wish to cancel your order after despatch, you'll need to wait until you receive your order and then follow our
returns procedure.

+

Hoka Clifton 5 Running Shoes - SS...

£114.99 | rrp: £114.99

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Product Description

Hoka Clifton 5 Running Shoes

True to its award-winning heritage, the Clifton 5 is light, cushy and very fast. Central to its design is the famed Hoka One One midsole geometry and a trusted foam package to ensure consistent cushioning throughout the life of the shoe.

Engineered Mesh Upper

The Clifton 5 features a more open engineered mesh construction with fewer overlays than previous versions to optimise breathability and comfort. The mesh wraps each foot in breathable comfort, allowing air to fully permeate the entire upper. Furthermore, this construction provides a constant supply of fresh, cool air while simultaneously forcing out hot, muggy air that resides within the shoes during intense activity.

Additionally, the upper offers reinforced eyelets for durability when tightening the laces. This construction allows you to get a personalised fit as well as prevents any in shoe slipping from occurring. When the laces are tightened the upper wraps around the top of the foot cradling it for additional comfort as well as providing a premium fit. Lastly, a padded collar and tongue enhance comfort even further by offering a nice step in and next to foot feel.

Full EVA Midsole

Early-stage Meta-Rocker geometry is applied in the midsole to increase running efficiency. Meta-Rocker midsole geometry is specifically designed with a low heel-toe differential and a sculpted outsole to create a unique fulcrum effect, like a rocking chair to encourage a guided gait cycle. This design supports a runner's natural form while promoting an efficient, smooth roll from initial impact to toe off.

In the Clifton 5, the transition zone is placed behind the metatarsal heads; this helps create a smoother ride and a faster transition to the forefoot. A full-length platform of EVA resides underfoot for lightweight, responsive cushioning. Generous, soft and durable, it spares your joints as you strike down onto hard, unforgiving surfaces. A moderate heel bevel helps to promote a smooth heel-to-toe transition; it enhances ground contact and unites with flat-waisted geometry to stabilise and support every stride.

Grippy Outsole

A grippy outsole with a full ground contact design completes the Clifton 5. Strategic hi-abrasion rubber zones adorn this; increasing the shoe's durability, reducing its weight and employing an updated lug pattern to supply enhanced traction on every road surface. Choose the Clifton 5, for updated speed, cushion and comfort.

Who Are HOKA One One

Hoka One One is the brainchild of two gravity sports enthusiasts Jean-Luc Diard and Nicolas Mermoud. Both men have been adventuring for as long as they can remember, and their trail running experiences have taken them across the globe.
Both Jean-Luc and Nicolas are committed to the values of freedom and enjoyment and feel that this is part of to the running experience whether running on the trail or in the city. With this in mind they started to look at the variables that affected the performance of different types of runners.
They quickly came to an important conclusion; fatigue, impacts and muscle strains were challenges that runners of all stripes had to deal with every day. So Jean-Luc and Nicolas came up with a brilliant idea, why not design a shoe that would help to alleviate these problems - so that freedom and enjoyment could be guaranteed every time you go running!
From that idea Hoka One One was born. The word Hoka is derived from the ancient Maori language and roughly translated to "now it is time to fly". That's just how it feels to run in a pair of Hoka One One shoes; with each and every step, your foot flies.
Today's runners from around the world are learning about the benefits of Hoka One One, they have been used by marathon winners. 50 miles, 100 miles and even 2000+ miles ultra-runners as well as runners just like you or I, who want to enjoy running, perform at their peak and feel that important sense of freedom whilst maintaining top physical performance and protecting against shocks, jolts and injuries.
So put your best foot forward, it's time to fly!

"The Hoka One One Clifton 5 running shoe is my go to shoe. I have tried quite a few other brands and Hoka, in my opinion tops them all. Very comfortable and a great fit."

on 2018-08-13 13:47:42

"Love the new shoes but different guy to previous Cliftons, arch is higher and seem tighter across top of foot but hopefully theyâ??ll bed in and be as great as previous models."

on 2018-08-10 06:04:48

"Hoka Clifton 5 is super cushioned and well designed (although I would suggest going up half a size from your normal size like I did), this is now my go to running shoe."

on 2018-08-07 06:08:06

"Excellent trainer for road running so Comfortable!!"

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Delivery & Returns

Delivery & Returns

See below information about the delivery & returns options in your country

Select Your Delivery Destination:

INTERNATIONAL SHIPPING OPTIONS FOR EUROPE

Payments in Euros now fall under our new tiered delivery system to benefit the great majority of our customer base and helps to reward them for their business with us:

If your basket value is:

For orders under €100.00 - Standard delivery will cost €7.95

For orders over €100.00 - Standard delivery will cost €3.95

For orders over €100.00 - Standard delivery is FREE

For orders over €100.00 - Standard delivery is FREE

Offer applies only to purchases in Euros

Offer applies only to standard delivery. Express delivery will still be charged for.

International Shipping Options

Payment in Dollars and items being delivered to anywhere in the mainland United States now falls under our new tiered delivery system.

Offer applies only to shipping destinations within the mainland United States, excluding Alaska, Hawaii and the US Protectorates.

Offer applies only to purchases in Dollars

Offer applies only to standard delivery. Express delivery will still be charged for.

Our new tiered delivery system works to benefit the great majority of our customer base and helps to reward them for their business with us:

If your basket value is:

$0.00 -> $49.99 - Delivery will cost $5.99

$50.00+ - Delivery will be $1.99

International Shipping Options

Offer applies only to purchases in AUS Dollars

Offer applies only to standard delivery.

Our new tiered delivery system works to benefit the great majority of our customer base and helps to reward them for their business with us.

If your basket value is:

$0.00 -> $49.99 - Delivery will cost $4.99

$50.00+ - Delivery will be FREE!

International Shipping Options

Payment in Krone and items being delivered to anywhere in Europe now fall under our new tiered delivery system.

Offer applies only to shipping destinations within Europe, excluding Switzerland.

Offer applies only to purchases in Krone

Offer applies only to standard delivery. Express delivery will still be charged for.

Our new tiered delivery system works to benefit the great majority of our customer base and helps to reward them for their business with us:

If your basket value is:

kr 0 -> kr 790 - Delivery will cost kr 40

kr 790+ - Delivery will be FREE!

International Shipping Options

Payment in Krone and items being delivered to anywhere in Europe now fall under our new tiered delivery system.

Offer applies only to shipping destinations within Europe, excluding Switzerland.

Offer applies only to purchases in Krone

Offer applies only to standard delivery. Express delivery will still be charged for.

Our new tiered delivery system works to benefit the great majority of our customer base and helps to reward them for their business with us:

If your basket value is:

kr 0 -> kr 965 - Delivery will cost kr 40

kr 965+ - Delivery will be FREE!

International Shipping Options

Payment in Krona and items being delivered to anywhere in Europe now fall under our new tiered delivery system.

Offer applies only to shipping destinations within Europe, excluding Switzerland.

Offer applies only to purchases in Krona

Offer applies only to standard delivery. Express delivery will still be charged for.

Our new tiered delivery system works to benefit the great majority of our customer base and helps to reward them for their business with us:

If your basket value is:

0 kr -> 1009 kr - Delivery will cost 40 kr

1009 kr+ - Delivery will be FREE!

United Kingdom Deliveries

Shipping Options

Standard Service

Price

Delivery Estimate - Order before 1PM

Nominated Day

Price

Delivery Estimate

For information on delivery in a different currency please select from below:

Timed Saturday Delivery

This delivery option only applies to orders sent to the mainland UK.

Standard Saturday Delivery

This delivery option applies to orders sent to the mainland UK, Northern Ireland, Jersey and Guernsey, Isle of Man, Isle of Wight, Scottish Islands and Highlands, Shetlands, Orkney Islands, Sark, Herm and BFPO addresses, all up to a weight of 2kg.

Standard Sunday Delivery

This delivery option only applies to orders sent to the mainland UK.

Availability + Pre-Orders

The delivery times shown apply to items we currently have in stock. If we don't currently have your item in stock there will be a date next to the "Add to Basket" button indicating the projected arrival date of the product.

You Only Pay Delivery Once

We make only one charge per order for delivery, even if we send you more than one parcel. So if some of your goods are in stock and some aren't, we'll send the ones that are straight away and the others as soon as they come in - but you’ll only pay once.

Special Delivery Instructions

Please note: If you specify any special instructions accompanying your delivery details, we cannot be held responsible if the parcel goes missing in transit.

As the special instructions entered are automatically applied to the address, please make sure you double check these carefully.

Gift Wrapping

Delivery of parcels that have been requested to be gift wrapped can add an additional 24 hours on to estimated delivery time.

Delivery With Payment By Cheque

We will process your cheque order and allow time for the check to clear.

Please allow up to 15 working days for delivery.

Orders Delayed / Missing In Transit

(Click Here)

We promise we'll do absolutely everything we can to ensure you receive your order within the timeframe specified.

We work with our couriers who have a 97.8% accuracy for their 24 hour service and a 98% accuracy for their 2-5 day service.

Occasionally events beyond our control may result in your parcel being delayed whilst it is with the courier and we cannot be held responsible for such delays.

All parcels are fully insured and if your parcel is lost or delayed, let us know and we'll act quickly to locate it, bearing in the mind the points below.

All claims for missing items must be made within 28 days of the date of your order.

Missing Items

If any item is missing from your delivery, this must be reported within 28 days from the date of your order.

Claims for missing items will only be accepted if submitted with a copy of the despatch note from your parcel.

Standard Delivery - More Info

Please allow 3 working days from the date of despatch before contacting us to chase a parcel.

We'll then contact our courier to investigate and locate the parcel.

Items are classed as missing in transit by our couriers if they haven't arrived within 7 days from the date of despatch. At this point we'll ensure replacements are sent to you immediately.

Please note that we'll ask you to complete a Lossage Form prior to sending replacements. We'll email this to you if your parcel hasn't arrived within 7 working days.

Please note delivery to the Scottish Islands and Highlands may take up to an additional 48 hours.

Nominated Day Delivery - More Info

If your order hasn't arrived on the date specified by you, please let us know and we'll contact our courier to locate it.

Multiple items may incur additional delivery charges. These will be applied at checkout or you will be contacted by our Customer Service Team.

We'll do everything we can to ensure as speedy and efficient delivery as possible. Please note: during busy times and bank holidays, delivery times may be extended.

All orders placed before 1pm GMT Monday to Friday will be despatched that day. Orders placed after 1pm will be despatched the next working day. For example, if you place your order after 1pm GMT on a Friday or over the weekend, we'll despatch it the following Monday.

US & Australia Shipping Notes

The shipping price for standard and expedited delivery is based on orders up to 1KG.

Over 1KG in weight will incur higher shipping cost. In this instance we will contact you to confirm the shipping cost.

Local and Import Taxes

Please note, we are not liable for any local or import taxes.

Availability + Pre-Orders

The delivery times shown apply to items we currently have in stock - which is pretty much everything on the site. If we don't currently have your item in stock there will be a date next to the "Add to Basket" button indicating the projected arrival date of the product. If there is no date next to the "Add to Basket" button - it's in stock and you will get your goods within the time frames above, depending on your delivery option.

You Only Pay Delivery Once

We make only one charge per order for delivery, even if we send you more than one parcel. So if some of your goods are in stock and some aren't, we'll send the ones that are straight away and the others as soon as they come in - but you’ll only pay once.

Special Delivery Instructions

Please note: If you specify any special instructions accompanying your delivery details, we cannot be held responsible if the parcel goes missing in transit.

As the special instructions entered are automatically applied to the address, please make sure you double check these carefully.

Gift Wrapping

Delivery of parcels that have been requested to be gift wrapped can add an additional 24 hours on to estimated delivery time.

Orders Delayed / Missing In Transit

(Click Here)

We promise we'll do absolutely everything we can to ensure you receive your order within the timeframe specified.

Occasionally events beyond our control may result in your parcel being delayed whilst it is with the courier and we cannot be held responsible for such delays.

All parcels are fully insured and if your parcel is lost or delayed, let us know and we'll act quickly to locate it.

All claims for missing items must be made within 28 days of the date of your order.

Missing Items

If any item is missing from your delivery, this must be reported within 28 days from the date of your order.

Claims for missing items will only be accepted if submitted with a copy of the despatch note from your parcel.

Returns

We understand that sometimes you'll need to return items to us and we've made this easy, fast and simple.

We want you to love our products as much as we do, so if it doesn’t fit, you’ve had a change of heart, if it’s faulty or you just aren’t feeling it. No worries! We believe returns should be easy.

We'll exchange or refund all items which:

Are returned to us within 100 days of receipt.

Are returned to us in perfect condition, with their original packaging and with the labels attached.

Your statutory rights are not affected.

How to Return

UK RETURNS - NOW EVEN EASIER

We have teamed up with Hermes to offer you reduced cost home collection returns with myHermes if your item is under 15kg and less than 120 x 60 x 60cm, making ordering from SportsShoes.com easier than ever.

Please pack your parcel up securely, preferably using its original packaging but removing the delivery label.

Include the original delivery note with the reason for return completed.

You'll need access to a printer to obtain a label for your parcel.

Please note you can use MyHermes collections for all UK parcels, regardless of original courier.

Free Returns Items -

For items that are eligible for free returns, please follow the below instructions:

Please pack your parcel up securely, preferably using its original packaging but removing the delivery label.

Include the original delivery note with the reason for return completed.

Attach the ASDA toyou label that was included in your order.

Take your return to your local ASDA.

Please note, only orders that had free returns items are eligible for ASDA toyou returns. Any orders that are returned using this service that are invalid, will be charged £3.95.

Exchanges

When returning your item, remember to include the code and size of your replacements.

We'll despatch your replacements postage free to UK addresses.

We'll turn around your exchange as quickly as we can and subject to stock availability, aim to despatch your replacements within 24 hours of receiving your return.

Bear in mind that there may be slight delays during busy periods.

BUNDLES / FREE GIFT RETURNS

For a full refund, please ensure all items from the bundle deal or free gift promotion are returned.

Partial bundle returns will be refunded pro rata.

Free gifts must be returned with their parent product, in order to receive a full refund, otherwise the parent product will be refunded minus the free gift value.

Free gifts are not refundable on their own.

Refunds

We'll refund your item via your original payment method except in the case of payment by cash or postal order where we will refund you by cheque.

We try our best to process all refunds within 24 hours of receipt, however during busy periods allow 7 working days for your refund.

When we've completed your refund, we'll send you an email to let you know.

Please note: Gift wrapping is non-refundable.

We will (where applicable) refund reasonable postage costs up to the value of £4.99 if there is a fault found with an item. Please contact us via e-mail on customerservice@sportsshoes.com
(Terms and Conditions apply. Any refunds will be made after goods have been received and inspected. Proof of postage required. )

Faulty Items

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If you find a fault with your item, please contact our friendly customer services team on 01274530530 or e-mail customerservice@sportsshoes.com who can help and advise the best way to deal with it.

Faulty items should be returned within a reasonable time and must be in a clean and dry condition. Any items which are not in a clean, dry and hygienic condition will be returned to the customer.

Please enclose all your details and a covering note explaining the fault and any other useful details.

We'll try to get back to you within 24 hours of receipt of your parcel, although during busy periods this may take slightly longer.