Thanks to this integration, Storacall recorders can now support the full range of Rostrvm inbound and outbound events including predictive, preview and manual dialing, inbound ACD calls, transferred calls, conference calls and Rostrvm “Clipboard” events.

“This development means that existing users of Storacall recording systems can move to Rostrvm’s call handling solutions and Rostrvm users can add a Storacall recorder knowing that it will be fully compatible with their existing infrastructure,” said Alex Leighton, marketing manager at Storacall, in a statement.

Further, the integration also allows current users of both Storacall and Rostrvm software to upgrade to a fully integrated version. Managers that search for calls based on a wide range of criteria including caller, called number, agent, device, direction, date and time can now quickly identify them and then play them back immediately. The calls can even be replayed based on campaign information provided by Rostrvm Solutions’ call center management software.

The strategic alliance also supports both FSA and PCI (News - Alert) data security standards. The scripting function of the Rostrvm CallGuide software is programmed in such a manner that the customer’s card details are not recorded thus providing compliance.