Infrastructure and Application Development Framework

It is recognised that skills, expertise and demonstrable experience in all strategies will be critical to the success of this transformation programme. This will require designer and technology partners to work collectively with Anglian Water and other third parties to develop and build solutions.

United Kingdom-Peterborough: IT services: consulting, software development, Internet and support

The scope of this framework is, in its broadest sense, to undertake activities that support the development of three of Anglian Water’s four principle IT strategies.
— Work Management Solutions.
— End User Computing.
— Customer Engagement.
We have identified improvements that could be made to our capabilities, and development will need to support a step change in strategic activities to enable the wider business to meet its’ efficiency challenge. It is recognised that skills, expertise and demonstrable experience in all strategies will be critical to the success of this transformation programme. This will require designer and technology partners to work collectively with Anglian Water and other third parties to develop and build solutions.
The successful partners will also be required to demonstrate a track record in innovation, speed to market and technical best practice.
It is envisaged that there will be a pool of providers that will translate our business need into an activity, with open collaboration between Anglian Water and our Service Integrator.
It is anticipated that the pool of providers will have the required design,development and technical capability to deliver the programme.
There will be no minimum spend per work stream and no exclusivity for any type of work,. The individual projects will be allocated to the supplier(s) based on the most appropriate supplier(s) that demonstrate the required skills, experience and expertise for the particular business requirement. It is envisaged that Anglian Water will move towards an incentivised arrangement with all parties (including Anglian Water) contributing towards a target cost).
Bidders must be able to demonstrate a capability in one or more of the following areas:
a) Work Management Solution.
Successful partners within the framework will need to evidence delivery experience and the technical capability to deliver Work management solutions using technologies that will cover materials & logistics management, asset management, resource planning, billing and tariffs, next generation work mgt. application, integrated supply chain mgt. (Enterprise Resource Planning), asset location and visualisation, geographic, environmental and population demographics (Mapping), and integrated field resource and vehicle scheduling(Scheduling) and any associated infrastructure and network changes that may be needed to deliver these capabilities. In addition they will be required to demonstrate experience in using applicable systems for example ERP platform, Resource scheduling platforms, Mapping / GIS platforms.
b) Customer Engagement Solution.
Successful partners within the framework will need to evidence delivery experience and the technical capability to deliver Customer Management solutions using technologies that will cover targeted engagement. Anglian Water will be looking for suppliers to demonstrate track record in self service, real-time sentiment analysis (Customer relationship Management), real-time communication & collaboration (Unified Communications) and any associated infrastructure and network changes that may be needed to deliver these capabilities. In addition they will be required to demonstrate their experience in using Applicable systems for example CRM platforms, Unified Communication platforms, Microsoft Technologies, and Social media technologies.
c)End User Computing.
Successful partners within the framework will need to evidence delivery experience and the technical capability to deliver User solutions using technologies that will cover next generation field devices (End User Computing), real-time communications and collaboration (Unified Communications) any associated infrastructure and network changes that may be needed to deliver these capabilities. In addition they will be required to demonstrate their experience in using Applicable Systems for example Unified Communication platforms, End User Computing platforms, Core Infrastructure platforms, and Multimedia streaming and storage.

II.1.6)Common procurement vocabulary (CPV)

72000000, 79400000

II.1.7)Information about Government Procurement Agreement (GPA)

The contract is covered by the Government Procurement Agreement (GPA): no

II.1.8)Information about lots

This contract is divided into lots: no

II.1.9)Information about variants

Variants will be accepted: yes

II.2)Quantity or scope of the contract

II.2.1)Total quantity or scope:

Anglian Water propose to award Framework Agreements to a limited number of suppliers who have the comprehensive capability to service our requirements.
Bidders must be able to demonstrate a capability in one or more of the following areas:
a) Work Management Solution.
Successful partners within the framework will need to evidence delivery experience and the technical capability to deliver Work management solutions using technologies that will cover materials & logistics management, asset management, resource planning, billing and tariffs, next generation work mgt. application, integrated supply chain mgt. (Enterprise Resource Planning), asset location and visualisation, geographic, environmental and population demographics (Mapping), and integrated field resource and vehicle scheduling(Scheduling) and any associated infrastructure and network changes that may be needed to deliver these capabilities. In addition they will be required to demonstrate experience in using applicable systems for example ERP platform, Resource scheduling platforms, Mapping / GIS platforms.
b) Customer Engagement Solution.
Successful partners within the framework will need to evidence delivery experience and the technical capability to deliver Customer Management solutions using technologies that will cover targeted engagement. Anglian Water will be looking for suppliers to demonstrate track record in self service, real-time sentiment analysis (Customer relationship Management), real-time communication & collaboration (Unified Communications) and any associated infrastructure and network changes that may be needed to deliver these capabilities. In addition they will be required to demonstrate their experience in using Applicable systems for example CRM platforms, Unified Communication platforms, Microsoft Technologies, and Social media technologies.
c)End User Computing.
Successful partners within the framework will need to evidence delivery experience and the technical capability to deliver User solutions using technologies that will cover next generation field devices (End User Computing), real-time communications and collaboration (Unified Communications) any associated infrastructure and network changes that may be needed to deliver these capabilities. In addition they will be required to demonstrate their experience in using Applicable Systems for example Unified Communication platforms, End User Computing platforms, Core Infrastructure platforms, and Multimedia streaming and storage.
To achieve the delivery of diverse requirements it is recognised that a pool of suppliers will be required to deliver the technical solutions. It is anticipated that the pool of providers will have the required design,development and technical capability to deliver the programme.

Anglian Water intends to deploy an incentivised commercial model for this agreement. This will require designer and technology partners to work collectively to develop and build solutions. However, it is recognised that this may not always be possible and/or it may not be appropriate to apply an incentivised arrangement. Therefore, there will also be a combination of fixed price and time and material commercial models available, the most appropriate to be applied subject to Anglian Waters discretion at the time.

III.1.3)Legal form to be taken by the group of economic operators to whom the contract is to be awarded:

N/a.

III.1.4)Other particular conditions:

The performance of the contract is subject to particular conditions: no

III.2)Conditions for participation

III.2.1)Personal situation of economic operators, including requirements relating to enrolment on professional or trade registers

Information and formalities necessary for evaluating if the requirements are met: If shortlisted to the Request For Information stage bidders will be expected to provide information in relation to Bribery and Corruption and Good Standing. Failure to provide satisfactory answers will result in Bidders failing to be taken forward to the next stage in the process.

III.2.2)Economic and financial ability

Information and formalities necessary for evaluating if the requirements are met: Please refer to Additional Information (VI.3) required.

III.2.3)Technical capacity

Information and formalities necessary for evaluating if the requirements are met: Please refer to Additional Information (VI.3) required.

III.2.4)Information about reserved contracts

III.3)Conditions specific to services contracts

III.3.1)Information about a particular profession

Execution of the service is reserved to a particular profession: no

III.3.2)Staff responsible for the execution of the service

Legal persons should indicate the names and professional qualifications of the staff responsible for the execution of the service: no

Section IV: Procedure

IV.1)Type of procedure

IV.1.1)Type of procedure

Negotiated
Some candidates have already been selected (if appropriate under certain types of negotiated procedures): no

IV.2)Award criteria

IV.2.1)Award criteria

The most economically advantageous tender in terms of the criteria stated in the specifications or in the invitation to tender or to negotiate

IV.3.5)Language(s) in which tenders or requests to participate may be drawn up

IV.3.6)Minimum time frame during which the tenderer must maintain the tender

IV.3.7)Conditions for opening of tenders

Persons authorised to be present at the opening of tenders: no

Section VI: Complementary information

VI.1)Information about recurrence

This is a recurrent procurement: no

VI.2)Information about European Union funds

The contract is related to a project and/or programme financed by European Union funds: no

VI.3)Additional information:

There are fundamental requirements that are a pre requisite that must be confirmed when registering an interest. This is the first stage in the selection process (PQQ) and bidders that are not able to confirm acceptance to the requirements to a satisfactory level within the prescribed timescales will not be taken forward to the next stage.
All bidders short listed to the Request For Information stage (RFI) will be expected to further demonstrate their capability by providing evidence where relevant.

In order to register an expression of interest in working with Anglian Water Services, bidders must request the Pre qualification Questionnaire emailingrlongman@anglianwater.co.uk providing the following details:

— Company Name.
— Contact email.
— Contact Telephone number.
Upon request bidders will be issued with the Ojeu scoping document that provides further detail on the contract scope, and sourcing process, along with Appendix A which contains the pre qualification questions and Appendix B — Anglian Water’s IT Code of Conduct.
Should you wish to submit a response, you must complete and submit it to: