Design for Service

Out of Print

It looks like last year’s Designing Services with Innovative Methods is out of print, or at least no longer available from the TaiK bookshop. But it’s essentially a collection of individual essays and a few of them are floating around the internet.

But the crown jewel is Satu Miettinen’s detailed 10-page glossary on service design terminology [PDF 76k]. It’s full of references and further reading. I remarked earlier that it really deserved wider circulation so I’m happy to see it available.

The book was a success and it’s now available as ebook at Ellibs (http://www.ellibs.com/book/9789525018424).
I’m currently working with new service design research project called “Service Design for Elderly”. This is about service design and co-production of services. I’m planning a book on “social design and service production”. Idea is to relate a series of UnConferences in the editing process. We are having a first UnConference on social design in Kuopio, Finland on the 15th of September, 2010. After this another one in Milan in November with Marianne Recchia. I’m also planning a bench marking trip to US. I wonder if there would be people interested in UnConference on social design.