Sales and Service Officer V

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Location

Norfolk, VA

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Profile

Sales and Service Officer VinNorfolkVirginiaUnited StatesExternal Description: Line of Business: Community Banking - Admin Group JobCategory: Desired Skills: 1. Master?s degree 2. Completion of an establishedmanagement or career development program such as BB&T;?s LeadershipDevelopment Program or BB&T; Banking School Essential Duties andResponsibilities: The following is a summary of the essential functions forthis job. Other Duties may be performed, both major and minor, which are notmentioned below. Specific activities may change from time to time. 1. Provideleadership, guidance and coaching to regional commercial real estate teams. 2.Responsible for instilling and ensuring execution of the BB&T; Mission, Visionand Values within CRE teams. 3. Ensure optimal staffing of CRE teams withregards to employment, on-boarding, training, salary changes, turnover,promotions, transfers, terminations, performance evaluations (PDPs) and careerenhancement. Evaluate performance and provide oversight to ensure SalesProcess Management is being executed appropriately. 4. Work in partnershipwith the Community Bank Presidents and the Director of Regional CorporateBanking to drive revenue, net income, grow assets and total sources of thecommercial regional teams as outlined in the Bank?s profit plan. 5. Reviewannual budget and monthly Average Balance Analysis, Detailed Income andExpense, Revenue Scorecard, Pipeline, and other management reports to ensurebalanced financial performance including household growth within CREportfolio. 6. Ensure that established BB&T; sales processes (ConsultativeSales & Retention Process, Integrated Relationship Management (IRM) and StoreOwnership) are properly implemented and mastered through consistentcommunication to optimize results. Drive Decathlon Sales Process. Thisincludes ensuring effective usage of applicable CRM systems. 7. Responsiblefor CRE lending performance pertaining to growth, profitability and quality.Work with CRE area of Commercial Credit Administration to improve and createcommunication, relationships, collaboration, strategies, processes andpolicies. Drive CRE risk management in the regions. 8. Conduct and leadmonthly sales calls with Commercial Real Estate teams and at least bi-annualin-person meetings in conjunction with City Executive (CE) forums. 9. Ensurethat all clients and prospects are provided the Perfect Client Experience(PCE) with a special focus on the top 10 CRE clients in each region. Thisincludes personally joint calling with and debriefing calls with variousmembers of the CRE teams. Routinely inspect effective and proficient executionof the BB&T; Value Promise. Ensure proper assignment of CRE clients. 10.Assist in the annual preparation and communication of a Community Bankingcorporate plan. 11. Evaluate and communicate specific CRE marketing strategiesand goals. 12. Serve as the liaison and conduit to enhance communicationsbetween the CRE teams and Marketing, Commercial Credit Administration, DepositAdministration, Human Systems, Loan Services and product sales and serviceareas, to optimize execution of strategies. 13. Responsible for the balancedgrowth and profitability of the Bank?s deposit products with special emphasison growing non-interest bearing Demand Deposit Account (DDAs) within CREportfolio. 14. Lead integration efforts that provide solutions for CRE clientsrelated to Employee Benefits, Risk Management, Payments Services, CapitalFormation and Personal Financial Needs. Help create and support an environmentthat encourages consistent, frequent cross-referrals between IRM partners andCRE relationship managers. 15. Evaluate and make recommendations concerningthe Bank?s decathlon and incentive programs for all CRE team members. 16.Communicate frequently with the BB&T; University to recommend and implementthe addition or enhancement of educational courses and materials to improvethe quality and depth of product knowledge, sales and service skills, andleadership skills of CRE personnel. Make recommendations to CRE Managers asnecessary of individuals that may benefit from additional training. 17. Attendand participate in CRE team meetings. Conduct quarterly CRE reviews with eachCRE Manager. Reports To: President, Community Banking Line of Business:COMMUNITY BANKING - ADMIN Effective Date: 03/2013 Required Skills andCompetencies: The requirements listed below are representative of theknowledge, skill and/or ability required. Reasonable accommodations may bemade to enable individuals with disabilities to perform the essentialfunctions. 1. Bachelor's degree or equivalent education and related training2. Stonier or LSU graduate or similar banking school or equivalent educationand related training 3. Ten years of banking experience including experienceas Chief Executive Officer of an independent bank, or similar position in amulti-bank holding company 4. Strong credit skills with ten or more years ofcredit experience 5. Professional knowledge of CRE industry including IPP andSFR/ADC property types 6. Clearly demonstrated leadership skills 7. Excellentverbal and written communication skills 8. Ability to travel frequently(approximately 50-60% of time should be spent traveling within regions)

Company info

Branch Banking and Trust Company. (BB&T)Website : http://www.bbt.com

Company Profile
Building on a tradition of excellence in community banking that stretches back to 1872, BB&T continues to offer clients a complete range of financial services including banking, lending, insurance, trust, and wealth management solutions. We invite you to learn more about us, our company, and our philosophy.