Crozscore:

Crozscore:

Software Description:

Live2support live chat service helps to build loyalty, drive online sales and provide real time support by extending a helpful human presence. As a valued hosted live chat service it can be integrated with website in few minutes without bothering for technical hassles. This service provide comprehensive visitor information, functionality packed operator chat window for quick and targeted and customizable visitor chat windows. It offers multi layered data privacy and security and a dedicated success manager.

Software Description:

Freshdesk is suited to any small or mid-sized business that requires a fully functional help or support department without the associated costs. Freshdesk is also suited to startups and freelancers, providing a free plan for unlimited number of agents.
Freshdesk provides a way to speed up customer support, automating certain laborious tasks such as sifting through requests and allocation tickets. This solution helps businesses interested in reducing man hours who wish to enable their staff to focus on just the most important tasks.

Software Description:

Zendesk provides a customer service platform designed to bring organizations and their customers closer together.

With more than 50,000 customer accounts, Zendesk is used by organizations in 140 countries to provide support in more than 40 languages.

Zendesk is a beautifully simple customer service platform. It enables companies to provide great customer service, scale with self-service options, and differentiate with proactive engagement. The result is customer relationships that are more meaningful, personal, and productive – all at a lower cost.

Features:

Chat

CRM Integration

Customer Management

Email Integration

Features:

Chat

Customer Management

Email Integration

Social-Media Integration

Notifications

Dashboard

Task Scheduling/Tracking

Billing/Invoicing

Analytics

Contact Management

Contact Sharing

External Integrations

Data Export

Third-Party Plugins/Add-Ons

Google Apps Integration

Multi-User

Data Import

Data Visualization

Scheduling

Features:

Chat

Customer Management

Email Integration

Summary:

Live Chat Support

Live Chat Software

Summary:

Multi Channel: Manages all support conversations in one place.

Productivity: Increase team’s engagement and productivity.

Self-Service: It is possible to create a self-service experience that supports user's brand.

Reporting: Measures and tracks performance using reports.

Integration: Extends user's support capabilities with integrations.

Ticketing: Everything you need to start supporting customers.

Summary:

Multi-channel support: email, web, phone, chat, social media

Flexible ticket management with automated workflow

Customer facing web interface that you can easily brand

Brings all your customer conversations into one place

Time-saving tools like ticket views, triggers, and automations

Robust reporting and advanced analytics

Pricing:

Credit card required: N/A

Live2support offers value packed starts at $9.99/month for a single operator login. They also offer a no-obligation 15-day free trial and hefty discounts for long-term usage in advance payment.

Pricing:

Credit card required: N/A

Sprout - Free for unlimited number of Agents
Blossom - $19 per agent per month
Garden - $35 per agent per month
Estate - $49 per agent per month
Forest - $89 per agent per month

FAQs:

No FAQs associated with this application.

FAQs:

Who are the main user groups of this service?

This customer service solution is suited to any small or mid-sized business that requires a fully functional customer support.

What is this service generally used for?

It is used to help companies handle their customers’ problems across various channels.

Freshdesk includes out-of-the-box integrations with many popular business applications like CRM systems, invoicing tools, and eCommerce solutions, among others.
It is also tightly integrated with Google Apps including Analytics, Contacts, Calendar, Hangouts, Drive, and Gmail.
Some of the integrations include but not limited to Salesforce,Freshsales,Pipedrive, Dropbox, Shopify, Magento, Hubspot, Microsoft Dynamic CRM, Facebook, Twitter, Slack, Segment

Does this service offer guides, tutorials and or customer support?

Yes. This service offers guides, tutorials and customer support across all levels.