Geoff Davison appointed as Global Customer Services Director

Satcom Global is pleased to announce the appointment of Geoff Davison as Global Customer Services Director effective as of Tuesday 6th May 2014.

Based in the Bangkok office, Geoff will be responsible for the planning and implementation of a global customer support strategy, as well as the development, management and mentoring of all customer support functions across the company.

Geoff brings with him a wealth of technical customer service experience, with nine years as Head of Support at AND Group, and more recently he spent two years in Dubai, as Product Manager for the Maritime and Aero sectors for network provider Thuraya.

Ian Robinson, CEO of Satcom Global, said: “Geoff’s appointment is very timely as we launch our new Satcom Global brand, and work towards providing the best service possible to our customers. I am confident that with the right leadership in place, and the correct support and guidance given to staff, we will achieve our goal of providing the best customer experiences within the satellite industry, no matter where our customers are based.”

Geoff Davison, Global Customer Services Director of Satcom Global said: ““The MSS market is currently in a state of flux and customers are struggling to find differentiation in the offerings from different providers. World class customer service is something that will set us apart from our competitors enabling us to grow our business but more importantly to give the customers the service levels they expect and deserve. I am extremely excited about the opportunity that is now in front of us, and after the recent merger and rebranding exercise we now have the ability to provide world class support on a global, 24/7 basis for both maritime and land based customers. It will be my mission to ensure we continue to improve our services so that we stay ahead of the game.”

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World class customer service is something that will set us apart from our competitors enabling us to grow our business but more importantly to give our customers the service levels they expect and deserve."