Our client is the world's leading professional body for qualifications and standards in land, property, infrastructure and construction.

The Role:

This job is a key position with responsibility for ensuring that our client meets its obligations to deliver effective self-regulation. You will be responsible for managing a complex caseload, and investigating reports of potential misconduct. Owning and managing your caseload, you will prioritise and progress your cases according to risk, with the added responsibility of engaging with the member and complainant and updating them on the progress of your investigation. It is vital you keep investigations moving in line with KPIs and quality assurance measures.

Key Responsibilities:

Maintaining performance against KPIs and customer service standards

Use appropriate risk-based strategies to investigate reports of misconduct and professional service standards

Engage with firms, professionals and members through desk-based investigation, and visit them (as and when appropriate)

Collate and critically analyse information on reported conduct issues in a timely manner to identify risks and decide what action, if any, should be taken using sound judgement based on our client's Professional Standards, Conduct Rules, and By-Laws

Draft paper-based reports for decision makers, and Panels, with clear recommendations on outcome, which are evidence-based and demonstrate sound analysis of the issues

Work collaboratively across the Regulation Operations to ensure a joined-up approach to regulation, enforcement and decision making

Establish credibility with firms, professionals and members, and internal stakeholders

By applying for this role, your details will be sent to Ortolan People, who are acting as consultants for the hiring company. Ortolan People are engaged to provide recruitment support in processing applications. We will endeavour to respond to all applicants within three working days. Occasionally for roles with a very high volume of applicants, this may not be possible.

Reference: 34299563

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