Technical Support

The Technivcal Support role is a type of a job where IT professionals with extensive support and consultation skills will provide technical support as part of the service delivery provision. The core technical support job usually consists of supporting and troubleshooting technical project deployments, including technical installation, troubleshooting, problem resolution and maintenance.

Also Technical Support jobs consists of supporting and consulting on specific technical questions regarding operation and malfunctions and advise on preventative maintenance and configuration adjustments to improve product performance.

Proven track record working with product authority and external vendor support teams.

Proven track record of technical problem resolutions.

Technical solution designs.

Evidence of sharing and re-use of knowledge.

Successful definition, implementation and conformance to processes.

Meeting service level requirements Technical Support SLA.

Response and resolution to escalated issues in a timely manner.

Technical support problem ownership.

Meeting project deadlines and costs within own scope of responsibility.

Successful track record of leading small projects.

Errors with workarounds or fixes provided in a timely manner.

Successful track record of working with third parties.

Correct application of severity, impact and priority.

Skills matrix up to date with products, systems, technologies and techniques.

Contribution to product forums and working parties.

A successfull personal learning plan.

Why Dublin

Dublin is a capital city of Republic of Ireland and a capital city of County Dublin which is the busiest and fastest-growing regions not only in Ireland but in the EU as a whole. Republic of Ireland itself is one of the fastest growing countries in the world with an annual GDP growth rate of 4.1 per cent. Dublin is still a relatively small capital with an urban area population of 1,1 million and a greater Dublin area of just around 1,9 million of inhabitans. The city is growing incredibly but stays uniquely convenient in comparison to other bigger capitals. Everything is within a reach and you can walk the city centre in about 30 min.

Also Dublin is a historical, cultural, industrial and technological hub and one of the worlds few truly global cities which was listed by Globalisation and World Cities Research network (GaWC) as a global city ranking, which places it amongst the top thirty cities in the world.

A low-corporate tax developed infrastructure including IT, Technology and other techologies allows Dublin and Ireland to be a global tech hub for many well-known multinationals. Dublin has around 100+ tech headquarters and according to Silicon Republic, almost 10 per cent of Dublin workers are developers and it is higher than in any UK and Irish cities. Some of these developers are working the most well-known IT companies called '' the IT Big-Four''; Amazon, Facebook, Microsoft and Google, while others are working for some of the most advanced start-ups. Ireland has been instrumental in shaping the next generation of tech leaders as more and more businesses choose Dublin for their EMEA headquarters.

Why Experis Ireland?

Achieving business growth in today’s world means having the right people in place — the professional talent that sets an organisation apart from the competition. That’s why people the world over turn to Experis - a different kind of talent company. As global leader in providing talent and solutions in IT, Engineering, Finance, Technology & Life Science we work with more than 80 percent of the Fortune Global 500. Operating in over 50 countries we deploy tens of thousands of professionals to our clients every day.