Terms & Conditions

Terms of Use

Please read these Terms of Use carefully before using our website www.bompipi.com (“Site”), our Bompipi software or mobile applications (“App”) and/or our Services (defined below), so that you are aware of your legal rights and obligations with respect to Reign Global Pte. Ltd. (“Bompipi”, “we”, “our” or “us”).

By accessing this Site, App and/or using the Services, you hereby agree:

that you have read and agree to be legally bound by these Terms of Use (including our Security & Privacy Policy (http://www.bompipi.com/privacy); and

that you are the user of the Site, App and/or Services and are 18 years or above. Alcohol listings on the Site, App or Services are intended for those who are 18 years or above, and may only be purchased by those who are 18 years and above.

If you do not accept these Terms of Use, please leave the Site, App and/or discontinue use of the Services immediately.

Bompipi may at any time vary or amend these Terms of Use by posting the amended Terms of Use on the Site or through the App. Any use of the Site, App or Services after the amendment of these Terms of Use is deemed acceptance of the amended Terms of Use by you. If you do not agree to the amended Terms of Use, you have the right to stop using the Site, App and Services.

Site, App and Services

The Site and App is owned and maintained by Bompipi.

Bompipi operates an online grocery store through the Site or App, which offers one or more of the following features and services (each a “Service” and collectively the “Services”), mainly for the browsing and purchasing of grocery and non-grocery products; and operates and offers scheduling of third party seller (Marketplace), logistics provider, courier, or vehicle through the use of Site or App:

any other services, features, content or applications that Bompipi may offer through the Site or App from time to time in our sole and absolute discretion.

Bompipi reserves the right to change, modify, suspend or discontinue the whole or any portion of the Services, Site or App at any time. We may also impose limits on certain features or restrict your access to parts or the entire Services, App or Site without notice or liability.

License

Bompipi hereby grants you a personal, non-exclusive and non-transferable licence to use the Site and/or App, and access and use the Services available via the Site and/or App, subject to the terms set out in these Terms of Use.

You agree not to reproduce, copy, modify, adapt, translate, publish, display, communicate, transmit, broadcast, distribute, sell, trade, exploit or use for any commercial or other purposes, any portion of, or any access to:

except, to the extent permitted, with the prior written consent of Bompipi or unless expressly permitted in these Terms of Use.

Without prejudice to the generality of Clause 2.1, you agree not to reproduce, display or otherwise provide access to the Site, App, Services or Content, for example through framing, mirroring, linking, spidering, scraping or any other technological means (including any technology available in the future), without the prior written permission of Bompipi.

The Site, App and all Content are the copyrighted work of Bompipi or our content or software providers, and Bompipi reserves and retains all rights in the Site, App and Content.

You may not decompile, reverse engineer or otherwise attempt to discover the source code of the App or any Content, except under the specific circumstances expressly permitted by law or Bompipi in writing.

You may not hack into, interfere with, disrupt, disable, over-burden or otherwise impair the proper working of the Site, App, Services or our servers, which shall include but is not limited to denial-of-service attacks, spoof attacks, session hacking, sniffing, tampering, spamming, reverse engineering or reprogramming.

Account Information

To access certain parts of the Site, App or Services, you will be required to sign-up for an account with Bompipi (“Account”) and select a user name ("User Name") and password ("Password").

You are solely responsible for safeguarding and maintaining the confidentiality of your User Name and Password. You agree not to:

share or permit others to use your Account or Password; or

assign or transfer your Account to any other person or entity.

You shall be bound by and responsible for all communications and online activity transmitted or conducted through the use of your Account. Bompipi shall have no responsibility or liability for any loss, damage, cost, expenses, or liabilities arising as a result of or in connection with the wrongful or fraudulent use of your Account. If you are aware of any actual or suspected unauthorised use(s) of your Account, or loss, theft, or unauthorised disclosure of your Password, please promptly notify us at: steady@bompipi.com. You may not authorize others to use your user account, and you may not assign or otherwise transfer your user account to any other person or entity

Each household or delivery address may only register one (1) Account. Multiple Account(s) registering the same delivery address may be permitted at our sole discretion.

Please provide accurate, complete, and up-to-date information required for your Account. You may at any time change or update your Account information by clicking here.

Where a delivery address is associated with multiple Account(s) without our written authorisation, or fraudulent or wrongful use of an Account is detected or suspected, we reserve the right at our sole discretion and without liability, and without prejudice to our other rights and remedies under this Agreement or at law, to immediately:

cancel any orders placed through such Account(s);

cancel or invalidate any credits or discount vouchers, coupons or codes awarded to or used by such Account(s) and charge full price for items purchased;

prohibit such Account(s) or persons from participating in any promotions, contests or surveys of Bompipi; and/or

merge, suspend and/or terminate Account(s).

Orders, Pricing & Payments

Delivery areas

At present, Bompipi delivers to most areas in mainland Singapore. Bompipi will only process and accept orders within our delivery coverage.

Orders

All orders made by you shall be deemed to be an offer made by you to purchase the selected product(s) and quantities set out in your order upon these Terms of Use. All orders shall be subject to acceptance by Bompipi. Processing of payment for an order shall not in itself constitute acceptance of the order by Bompipi, provided that where an order for any product(s) is rejected or cancelled by Bompipi, any payment made for such order shall be reversed or refunded by Bompipi in accordance with our prevailing refund policy at such time.

All orders made by you are subject to stock availability. Bompipi reserves the right to cancel, amend or reject your order in whole or in part, at any time and without liability or compensation, where any product is out of stock, damaged or spoilt, or unavailable for any other reason. Bompipi reserves the right to limit your order or the quantity of a particular product you may order.

Product Information, Pricing and Payment

Bompipi endeavours to provide you with accurate and up-to-date pricing, product and promotional information. However, errors may sometimes occur and we do not guarantee that the pricing, images, or other product or promotional information provided will be accurate, reliable, current, error-free, updated, or complete. You agree that Bompipi shall not be liable for any errors in the pricing and product or promotional information listed on our Site, App or through our Services. The price to be paid by you shall be based on our prevailing selling price at the time we receive your order, which may or may not be correctly reflected on the Site, App or through our Services. If a product offered by Bompipi itself is not as described, your sole remedy is to return it in unused condition.

If the actual price of any item ordered by you is higher than that reflected on the Site, App or through our Services, we will inform you and you will be given an option to confirm or cancel your purchase of such item based on the correct price. By confirming your purchase, you authorise us to charge the additional amounts to you. If you elect to cancel the purchase, we will reverse or refund payment for such item in accordance with our prevailing refund policy at such time. If we are unable to contact you, we will treat your order in respect of the incorrectly priced item as cancelled.

Where the actual price of any product is dependent on its weight (“Weighed Item”), we will provide an estimate of the price based on indicated weight and our current prevailing rates at the time of checkout. The actual weight and related price of the Weighed Item will be made known to you at the time of delivery and:

in the event of any shortfall in payment, we reserve the right to charge you for the additional amounts; and

in the event of any overpayment, we will reverse or refund the excess amounts paid for such item in accordance with our prevailing refund policy at the time of delivery.

All product prices are shown in Singapore dollars and are inclusive of Goods and Services Tax. Prices of products may change from time to time and any promotional discounts or offers may also be withdrawn at any time without notice.

Payment for all orders shall be made in Singapore dollars.

We accept payment for orders by MasterCard, Visa and PayPal only. Kindly note that PayPal currently accepts MasterCard, Visa, American Express and Discover cards, and the credit/debit cards and payment methods accepted by PayPal is subject to change. Bompipi is unable to accept paper checks, food stamps, or third-party coupons.

By placing your order, you authorise us to transmit information or to obtain information about you from third parties from time to time and this may include verification checks involving your debit or credit card number or credit reports in order to authenticate your identity, to validate your credit card, to obtain an initial credit card authorisation, to protect you and us from fraud, and to enable us to arrange delivery of your order to your nominated delivery address.

Bompipi will not process orders that attempt to use an incorrect, expired, or over-the-limit credit card. We will make our best efforts to contact you if this occurs. However, in the event such an order is processed, Bompipi reserves the right to collect funds for any uncollected transactions owed to it. Bompipi may charge a fee of S$5 per order should a payment made via credit card be declined resulting in the need for alternate payment or exception processing.

If you fail to pay any fees or charges when due or if a redelivery or restocking fee is imposed, Bompipi may charge such amount directly to the credit card identified in your Customer Account Information and Bompipi may suspend or terminate your access to Bompipi services. You shall be responsible and liable for any fees, including attorneys’ fees and collection costs, that Bompipi may incur in its efforts to collect any unpaid balances from you. Your right to use the Bompipi services is subject to limits established by Bompipi and/or by your credit card issuer.

Bompipi Marketplace

Parties other than Bompipi operate and sell products through Marketplace stores, provide services, or sell product lines through the Bompipi Marketplace. In addition, we may provide links to the sites of affiliated companies and certain other businesses. We are not responsible for examining or evaluating, and we do not warrant the offerings of, any of these businesses or individuals or the content of their Web sites. Bompipi does not assume any responsibility or liability for the actions, product, and content of all these and any other third parties. You should carefully review their privacy statements and other conditions of use.

Promotions, Voucher Codes and other Privileges and Programmes

From time to time Bompipi may run promotions, contests, surveys, privileges and other programmes, subject to additional terms and conditions, which can be found on the Site and are hereby incorporated by reference into these Terms of Use.

Promotions, contests, privileges, and programmes are only valid for the time period specified by Bompipi and while stocks last basis. No compensation or cash will be offered in the event that a promotion is no longer in stock.

The following terms shall apply to the use of credits, vouchers, coupons and codes (“Voucher Codes”):

Each Voucher Code is only eligible for a single use and is only valid for the time period specified by Bompipi.

Voucher Codes may only be redeemed by purchasing certain products from Bompipi during the applicable validity period. Unless otherwise stated, Voucher Codes do not apply to the following:

baby formula and milk products;

over the counter (OTC) medicine; and

delivery charges.

Use of any Voucher Code must be indicated at the time of checkout, and all information required by Bompipi must be provided. No retroactive use of the Voucher Code is permitted.

Voucher Codes cannot be used in conjunction with any other promotion, voucher, coupon, code or offer, including but not limited to discounted sale items, unless otherwise stated.

A minimum spend may be required before use of the Voucher Code is permitted.

Voucher Codes cannot be refunded, redeemed or exchanged for cash.

Resale, transfer and sharing of Voucher Codes are strictly prohibited. In spite of the above, gift vouchers, if offered by Bompipi, may be purchased by you and given to others.

No reproduction, alteration, adaptation, tampering, distribution, publication, broadcast or other communication or dissemination of Voucher Codes is allowed.

Bompipi reserves the right to verify the validity of any Voucher Code and to declare null and void and charge full price for items purchased, any Voucher Code that in our opinion has been stolen, duplicated, tampered with, or which is suspected to have been misappropriated or fraudulently obtained or used.

Bompipi reserves the right to vary or impose such other terms and conditions, as we deem appropriate from time to time by posting the varied terms and conditions on the Site or through the App.

Where any free gift is offered as part of a promotion, the free gift is offered on a “first come first serve” basis and while stocks last basis. No cash or credit will be offered in lieu of the gift.

Where you are permitted to return any product to Bompipi for a refund/credit and such product was originally purchased under a promotion or discount, you will only be refunded the amount that you originally paid for such product. Where the promotion or discount had applied to the entire order, we will refund you the selling price of the returned product less the promotion or discount applied to the returned product on a pro-rata basis. Further, any free promotional gift given with an order must also be returned if you are returning the product(s) to which the gift related. If the total order value is reduced below the value of the qualifying free delivery or any promotion qualification because of a returned item, Bompipi may charge the delivery fee and/or the full value of the order without the promotion.

Bompipi's decision on all matters relating to promotions, discounts, Voucher Codes and other privileges is final and binding.

Bompipi reserves the right to discontinue any promotion, discount, Voucher Code programme, contest, privileges or programme at any time without notice or liability.

Deliveries & Returns

Deliveries

Delivery slots are subject to availability.

Bulk orders may be subject to a different delivery cost and may require a longer delivery time to be fulfilled. “Bulk order” means an order for any product that comprises quantities of beyond 48 units, unless otherwise stated in writing by Bompipi.

Bompipi will endeavour to deliver the products to your delivery address within the delivery time frame selected by you, but does not and cannot guarantee that the delivery time frames will be met as there may be factors outside of our control which may result in early or delayed deliveries such as weather, traffic, haze, etc. You agree that Bompipi shall not be liable for any deliveries made outside the delivery time frame. If your designated delivery location is inaccessible, rendering us unable to make the delivery, we will contact you to determine the best alternative location and/or date.

Please notify Bompipi immediately of any change to your delivery address, date or time of delivery, or contact number. Any changes in the delivery address or date or time of delivery after the submission of your order may incur an administrative charge of S$10.00.

Bompipi uses proprietary cooling systems to maintain the quality and integrity of your products. To maintain the integrity of products after delivery, we recommend that you immediately refrigerate or free perishable items.

Bompipi aims to provide our customers more options for receiving their orders. For certain deliveries, Bompipi provides the option for having your orders left at your doorstep as an “Unattended Delivery.” Please note that some orders won't be eligible for Unattended Delivery. While our goal is to honour your preferences whenever possible, we can't guarantee that our drivers will be able to meet these instructions under all circumstances. Please note that if you selected an Unattended Delivery and no one is available to accept delivery of the order, the Driver will leave your order unattended on or in front of your premises. While we encourage you to retrieve your groceries as soon as possible once delivered, our packaging is designed to maintain the correct temperature of your products for up to 1 hour after the end of your delivery window. Where you specifically instruct Bompipi to leave your delivery outside the door of the specified delivery address, such delivery (including unattended alcohol) shall be at your sole risk and you accept all liability and risk of loss, theft, and damage. For all other deliveries, please arrange for someone to receive the delivery and sign off the delivery invoice or device.

If the delivery includes alcoholic drinks or any other age-restricted items, which may not be delivered to a minor, please ensure a person of 18 years of age or older with appropriate identification is present to take delivery of the alcoholic drinks or other items. Bompipi reserves the right not to deliver any age-restricted product to anyone who is, or appears to be under, the age of 18 years old, and to charge the Customer an additional re-delivery fee of S$10.00. Bompipi also reserves the right to refuse to deliver any alcohol to any person who is, or appears to be, under the influence of either alcohol or drugs. You agree that if any applicable legal requirements for the delivery of alcohol are not met, Bompipi reserves the right to cancel the alcohol-related portion of your order.

If an order is cancelled, or if no one is at the delivery location to receive the order during the chosen delivery slot, Bompipi reserves the right to charge a restocking fee equal to the sum of (1) 100% of the total dollar value of your perishable items (since our perishable items are custom-ordered and guaranteed fresh) plus (2) a re-delivery or cancellation fee of S$10.00.

Bompipi delivers case sizes of a variety of different goods, including laundry detergent, beverages, rice, etc. Given the heavy weight of some of these products, and our concern for the health of our drivers, we have purchase limits on a variety of these items on our web site. Also in the interest of safety, we do not deliver to walk-ups (a building without an elevator) about the 5th floor, or deliver more than 3 cases of beverages about the 4th floor. In the event of a broken elevator, we also do not ask our drivers to carry groceries more than 5 floors. Our technology cannot, and does not, enforce these limits. We ask our customers to abide by these service limitations, as we may limit deliveries when orders exceed these requirements. Again this limitation exists only to protect the health of our delivery staff. We appreciate your understanding and cooperation.

Returns

We ask that you please check your order upon delivery. If you’re not completely happy with your fresh or perishable products, let us know within 7 days from your delivery date and we’ll give you a full refund. If there is any damaged or incorrect grocery product(s) (including delivery of additional product(s) not ordered by you), please contact us within 7 days of your delivery date at steady@bompipi.com or call us at 6444-0188. Bompipi at its sole discretion, will offer a replacement or refund of the damaged or incorrect product(s), or arrange for the re-delivery, collection and/or return of the incorrect product(s).

For Marketplace items (including electronics, large items, or high value items over S$75) that are faulty, damaged, expired, or not as described on Website, please email us at steady@bompipi.com or call us at 6444-0188 within 7 days of your delivery date, and we’ll do our best to resolve the matter either by replacing the product or by issuing you a credit.

We ask that all returned products are not used or expired, and in the original box and/or packaging. Bompipi reserves the right, but has no obligation to, inspect the returned product and to determine whether the product was rightfully returned in accordance with this paragraph. Where Bompipi exercises its right to inspect the Product, Bompipi’s decision in respect of such returned products shall be deemed final and binding on you.

Intellectual Property

The copyright, patents, trade marks, registered designs and all intellectual property rights in the Services, the Site, the App and all Content shall vest in and remain with Bompipi and its licensors. Consent is granted to view, electronically copy, and print in hard copy portions of the Site for the sole purpose of placing an order with Bompipi for your use. Any other use of the materials on this Site, including modification, distribution, or reproduction for purposes other than those noted above, without the prior written permission of Bompipi is strictly prohibited. You acknowledge that Bompipi and/or third-party content providers remain the owners of such material and that you do not acquire any of those ownership rights by downloading copyrighted material. Bompipi reserves the right to revoke this authorization at any time, and any use shall be discontinued immediately on written notice from Bompipi.

The trademarks, logos and service marks ("Marks") displayed on this Site or App are the property of Bompipi and other third parties, and all rights to the Marks are expressly reserved by Bompipi and relevant third parties. You are not permitted to use the name of Bompipi or any Marks, including in any advertising or publicity or as a hyperlink, without the prior written consent of Bompipi or such third party.

The domain name on which the Site is hosted on is the sole property of Bompipi and you may not use or otherwise adopt a similar name for your own use.

Comments, Feedback, and Other Information

You may provide or submit comments, feedback, suggestions and other content or information (collectively, “Comments”) so long as the content is not illegal, criminal, immoral, inappropriate, hateful, obscene, defamatory, offensive, violent, abusive, political, religious, infringing or disrespectful in nature, and does not consist of or contain software viruses, solicitation or any form of "spam." You may not use a false e-mail address, impersonate any person or entity, or otherwise mislead as to the origin of a Comment. Bompipi reserves the right (but not the obligation) to review, remove or edit such content.

You hereby grant Bompipi a non-exclusive, royalty-free, perpetual, irrevocable and sub-licensable licence to use, reproduce, modify, adapt, translate, publish, display, communicate, transmit, broadcast, distribute and exploit any Comments that you provide or publish through or in relation to the Site or App, for any purpose as Bompipi may require at its sole discretion. You further agree that Bompipi may use and publish your name in connection with such Comments.

If you have any questions or concerns about these Terms of Use or any issues raised in these Terms of Use or on the Site or App, please contact us at steady@bompipi.com.

Disclaimers & Limitations

While we make every effort to ensure that the Site, App, Services and all Content is accurate and complete, we provide the Site, App, Services and Content on an ‘as is’, ‘as available’ basis only without warranties of any kind either express or implied. To the fullest extent permissible pursuant to applicable law, Bompipi disclaims all warranties, express or implied, including, but not limited to, implied warranties of satisfactory quality, merchantability or fitness for a particular purpose, compliance with description, or the warranty of non-infringement. Without limiting the foregoing, Bompipi does not warrant that the functions contained in or access to the Site, App, Services, Content or other content will be timely, quality, suitable, available, accurate, uninterrupted, error-free, or without omission, that defects will be corrected, or that the Site, App, Services, or Content are free of viruses or other harmful components, or that the download, installation or use of the App or any Content in or with any device will not affect the functionality or performance of the device. Bompipi does not warrant or make any representations regarding the use or the results of the use of the Content, the Services, the Site or the App in terms of their correctness, accuracy, completeness, reliability, or otherwise.

The Site, App, and Service is provided to you strictly on an “as is” basis. All conditions, representations, and warranties, whether express, implied, statutory, or otherwise including or otherwise, including, without limitation, any limitation, any implied warranty or merchantability, fitness for a particular purpose, or non-infringement of third party rights, are hereby disclaimed to the maximum extent permitted by applicable law by guaranty as to the reliability, safely, timeliness, quality, suitability or availability of any services, products, or goods obtained by third parties through the use of the services or Site, App, or Services. Your use of the Site, App, or Services and any third party services or products remains solely with you to the maximum extent permitted by law.

You agree that:

Bompipi shall be entitled at any time, at its sole and absolute discretion and without prior notice, to add to, vary, terminate, withdraw or suspend the operation of the whole or any part or feature of the Site, App or Services without assigning any reason; and

access to or the operation of the Site, the App and/or the Services may from time to time be interrupted or encounter technical or other problems and may not necessarily continue uninterrupted or without technical or other errors;

Bompipi’s Site, App, and Service may be subject to limitations, delays, and other problems inherently and in any such event, Bompipi shall not be liable for any loss, liability or damage, which may be incurred as a result.

In no event shall Bompipi be liable to you for any damages, losses, expenses, liabilities under any causes of action (whether in contract or tort including, but not limited to negligence, or otherwise) caused through the use of, or the inability to use, the Services, the Site, the App, Content or any other website or device. In the event that Bompipi is liable for damages despite the foregoing provision, you agree that Bompipi’s aggregate liability to you for any and all causes of action in relation to:

any order, sale or delivery of any product by Bompipi under these Terms of Use shall not exceed the price of the product giving rise to such claims; and

in all other cases (including any use of the Site, App or Services), shall not exceed S$1.

In no event shall Bompipi be liable for any indirect, special, consequential, or incidental damages that result from the Services, Site, App or Content, or your use of, or the inability to use, the Services, Site, App, Content or any other website or device, even if Bompipi or a Bompipi authorised representative has been advised of, or should have foreseen, the possibility of such damages.

You agree that the above exclusions and limitations of liability enable the Services and the Content to be provided by Bompipi at either reasonable costs or no costs to you.

Linked Sites

Bompipi may provide links, plug-ins, widgets or other connections to other sites ("Linked Sites") that may be of relevance and interest to users. Bompipi has no control over, and is not responsible for the content on or obtained through the Linked Sites or for any damage you may incur from the Linked Sites (including any virus, spyware, malware, worms, errors or damaging material contained in the Linked Sites) or the availability, accuracy or reliability of any of the Linked Sites. You hereby agree to assume all risk arising from the use of the Linked Sites and hereby irrevocably waive any claim against us with respect to the Linked Sites. Bompipi does not endorse, recommend or guarantee any of the Linked Sites, and Bompipi expressly disclaims all liabilities and responsibilities arising in relation to any Linked Sites.

Without prejudice to the generality of the above, Bompipi reserves the right to deactivate your Account if it has been inactive for a period of 10 years or more, or if you are in breach of any of our Terms of Use.

Jurisdictional Issues

The Site, App and Services are meant for use by residents of Singapore only. Bompipi makes no representation that the Services and Contents of the Site or App are appropriate or available for use in your location. Those who choose to access this Site or App from any location do so on their own initiative and are responsible for compliance with local laws, if and to the extent local laws are applicable.

Indemnity

You agree to indemnify and hold Bompipi, and its officers, agents, partners, and employees, harmless from all claims, demands, actions, proceedings, liabilities (including statutory liability and liability to third parties), penalties, and costs (including without limitation, legal costs on a full indemnity basis), awards, losses and/or expenses, due to or arising out of:

any use of the Site, App or any Service;

your connection to the Site or App;

your breach of any terms and conditions of these Terms of Use;

your violation of any rights of any third party, including providers of courier services arranged via the Site, App or any Service;

your violation of any rights of another person or entity; or

your breach of any statutory requirement, duty or law.

Severability

If any provision of these Terms of Use is found to be illegal, void or unenforceable under any law that is applicable hereto or if any court of competent jurisdiction in a final decision so determines, these Terms of Use shall continue in force save that such provision shall be deemed to be deleted.

Relationship of Parties

Nothing in these Terms of Use shall constitute or be deemed to constitute an agency, partnership or joint venture between Bompipi and you and neither party shall have any authority to bind the other in any way.

Waiver

No waiver of any rights or remedies by Bompipi shall be effective unless made in writing and signed by an authorised representative of Bompipi.

A failure by Bompipi to exercise or enforce any rights conferred upon us by these Terms of Use shall not be deemed to be a waiver or variation of any such rights or operate so as to bar the exercise or enforcement thereof at any subsequent time or times.

Force Majeure

No party shall be liable for any failure to perform its obligations under these Terms of Use if the failure results from a Force Majeure Event (defined below), provided always that whenever possible, the affected party will resume that obligation as soon as the Force Majeure Event occasioning the failure ceases or abates.

For purposes of these Terms of Use, a “Force Majeure Event” is an event which is a circumstance or event beyond the reasonable control of a party, and which results in the party being unable to observe or perform on time an obligation under these Terms of Use. Such circumstance or event shall include strikes, lockouts, industrial action or labour disputes, riots, civil unrest, war or threat of war, criminal or terrorist acts, government action or regulation, telecommunication or utility failures, power outages, fire, explosion, storm, flood, natural physical disasters, epidemic, quarantine restrictions, disruption to supply lines, and general failure or impossibility of the use of aircraft, shipping, aircraft, motor transport or other means of public or private transport, or political interference with the normal operations of any party.

Governing Law & Jurisdiction

These Terms of Use and all matters relating to your access to, or use of, the Site, App and the Services shall be governed by and construed in accordance with the laws of Singapore including without limitation the provisions of the Singapore Evidence Act (Chapter 97) and the Electronic Transactions Act (Cap. 88), without giving effect to any principles of conflicts of law.

You hereby agree to submit to the non-exclusive jurisdiction of the Singapore courts.

Privacy Policy

Security & Privacy Policy

We at Reign Global Pte. Ltd. (“Bompipi” “we,” “us,” “our”) know that our users and customers (“you,” “your”) care about how your personal information is collected, used and shared, and we take your privacy seriously. Please read this Security & Privacy Policy (“Policy”) to understand how Bompipi may collect, use and disclose your personal data, whether through the Bompipi website at http://www.bompipi.com (“Site”), the Bompipi software or mobile application (“App”), or otherwise in the course of our normal business operations.

1. Consent

By accessing the Site, App and/or providing personal data to Bompipi, you hereby acknowledge that you have read this Policy and that you consent to the collection, use and disclosure of your personal data by Bompipi in accordance with this Policy. If you do not consent to the terms of this Policy, please do not access the Site, App or provide your personal data to Bompipi.

Bompipi does not knowingly collect or solicit personal data from those below the age of 18, or knowingly allow such persons to register an account with Bompipi (“Account”). If you are under 18, please do not use the Site or App, or attempt to register an Account or send any personal data about yourself to us.

2. What is Personal Data?

“Personal data” means data about a person who can be identified (i) from that data, or (ii) from that data and other information to which Bompipi has or is likely to have access.

3. What personal data does Bompipi collect?

We gather various types of personal data of our users and customers, as explained more fully below.

Data that is voluntarily provided. Bompipi collects personal data that you voluntarily provide to us, whether through the Site, App or other platforms or channels (such as through email, telephone and other forms of communication). At various places on the Site or App, or in the course of obtaining the services provided by Bompipi, you may be required to provide certain personal data such as your full name, email address, address, country of residence, telephone number and other personal information, in order to access or use certain features or services of the Site or App, or to otherwise obtain our services. For example, personal data may be collected when you register an Account, make a purchase, enter a contest, promotion or survey, fill up a form, provide comments, suggestions or feedback, or when you contact our customer service or helpdesk via email, phone or other channels. You can always choose not to provide your personal data, but you may not be able to access or use certain features or services of the Site or App, or to obtain certain services from us.

Data that is sent automatically.In addition, Bompipi collects data that is sent automatically by your web browser, computer, mobile or tablet device. This may include your IP address, the address of the web page you were visiting when you accessed our Site, date and time of your visit, information about the device you are using and other information. Please check the settings of your browser and/or device if you want to know what data is automatically sent or if you wish to change your settings. Please also refer to the section on “Use of Cookies” below.

4. How do we use your data?

Generally, we collect personal data in order to provide our products and services to you, and to personalize and improve our services and your user and customer experience with Bompipi. Personal data collected by Bompipi may be used:

4.1 to process, record, monitor and fulfil your orders and delivery;

4.2 to plan and schedule routes for delivery;

4.3 to verify and process your personal particulars and payment;

4.4 to communicate with you, including to confirm and update you on the status of your orders and delivery, and respond to your queries and requests;

4.5 to improve our products or services;

4.6 to inform you of promotions, offers, surveys, events, products and services, which may be of interest to you;

4.8 to customise your online experience according to your chosen interests and preferences and enhance your current and future visits to the Site, use of the App and customer experience with us;

4.9 to update and back-up our records;

4.10 to reduce credit risk, detect and protect us against error, fraud and other criminal activity;

4.11 to comply with law, the requests of law enforcement and regulatory officials, or orders of court;

4.12 to enforce our legal rights and remedies; or

4.13 for such other purposes notified to you on or before collection or use of the data.

5. Who do we disclose your data to?

We do not rent, trade or sell your personal data.Your personal data will not be disclosed by Bompipi to any third party, except:

5.1to:

5.1.1any affiliate, subsidiary or partner of Bompipi;

5.1.2our technology, marketing and logistics service providers;

5.1.3credit card and payment processing companies;

5.1.4lawyers, auditors, professional advisors and investors of Bompipi; or

5.1.5any other agents, service providers or subcontractors acting for or on behalf of Bompipi,

to the extent required to carry out the purposes set out in Section 4, or to do anything at your request; or

5.2where you expressly consent to such disclosure; or

5.3where such disclosure is required or permitted by applicable law, statute, stock exchange regulation or by-law, regulatory or governmental order or court order.

From time to time, we may collaborate with other third parties to organise joint marketing and promotional campaigns, offers or contests, and may require disclosure of your information to such third parties. For example, where a promotion or Voucher Code is specially offered to customers of our third party partner, we may share your information with that partner to the extent relevant to such promotional campaign. In some cases, you may not be able to enjoy the promotion, offer or participate in the contest, unless you consent to disclosure to our partner of your information. “Voucher Code” refers to any credits, vouchers, coupons or codes offered by Bompipi for use in the purchase of goods from Bompipi.

Recipients of your personal data may be located outside Singapore. You agree that we may transfer your personal data to our affiliates, subsidiaries and/or other third parties located outside of Singapore, as long as the personal data is handled in accordance with this Policy and all applicable laws. Bompipi will ensure recipients of your personal data are legally bound to provide a standard of protection for your personal data comparable to the protection afforded under the Personal Data Protection Act 2012 (No. 26 of 2012).

6. How long do we retain your data?

Personal data provided by you will be retained as long as the purpose for which the data was collected continues. Thereafter, Bompipi will destroy or delete the information, or remove the means by which the data can be associated with you, unless its retention is required to satisfy legal, regulatory, accounting or other business requirements or to protect Bompipi’s interests.

7. Is your data secure?

7.1As your Account is protected by a password for your privacy and security, we ask that you take steps to protect against unauthorised access or use of your Account. Please select and protect your password appropriately and limit access to your device and browser by signing off after you have finished accessing your Account. You are responsible for any loss, theft and compromise of your password and Account Information, and any activity on your Account that takes place through unauthorised password use.

7.2Bompipi understands the importance of keeping your personal data private and secure. We therefore put in place security arrangements to protect your privacy and personal data, in a manner that we believe is reasonably appropriate to prevent unauthorised access, collection, use, disclosure, copying, modification, disposal or similar risks. Please be informed that despite our best efforts, no security measures are impenetrable.Unauthorised entry or use, hardware or software failure, and other factors, may compromise the security of your personal data. Bompipi does not warrant or guarantee in any way that your personal information or private communications will always remain private and/or safe. Bompipi hereby disclaims any responsibility or liability directly or indirectly arising out of or in connection with, any loss, theft, or unauthorised access, collection, use, disclosure, copying, modification, disposal or similar actions with regard to any personal data held or maintained by us, except to the extent caused by our fault or negligence.

8. Linked Sites

Bompipi may provide links to other sites ("Linked Sites") that may be of relevance and interest to you. Bompipi has no control over, and are not responsible for the privacy practices or the content of such Linked Sites, and you hereby waive any claim against us with respect to the Linked Sites.

9. Use of Cookies

In order to improve our products and services, we collect data by way of “cookies”. Cookies help us measure the number of visits, average time spent, page views and other statistics relating to your access to the Site or App. This information allows us to better administer the Site and App, and provide a more tailored and user-friendly service to our Site visitors and App users. Cookies also enable you to use or access certain features or services of our Site or App, including the shopping cart and check-out features. For example, cookies help us store preferences or retrieve products in your shopping cart between visits, from our servers. Cookies are small data files that are sent to your browser from our Site or App and are stored on your computer’s or device’s hard drive. Each time you visit our Site or App from the same computer or device, the cookie will be retrieved from your computer or device, enabling our Site or App to recognise your computer or device as having previously visited our Site or App and thereby increase the functionality of our Site or App on your computer or device. Our cookies cannot be used to get data from your hard drive, to get your email address or any other data that can be traced to you personally. Most web browsers and devices can be set to notify you when you receive a cookie or to prevent cookies from being sent; if you use these features, you may limit the functionality we can provide you when you visit our Site or App.

10. How to access and correct your data?

If you wish to access, correct or update your personal data, you may do so at any time by accessing your Account settings through the Site or App. Alternatively, you may contact us at steady@bompipi.com. You are responsible for providing us with correct and updated information.

11. What choices do you have?

11.1Keep in mind that the information we gather is in an effort to offer you a superior online shopping experience that is customized. You may be able to access, correct or update certain information as explained in Section 10 above. When you update information, however, we may maintain a copy of the unrevised information in our records.

11.2You may request deletion of your account by sending an email to steady@bompipi.com. Please note that some information may remain in our private records after deletion of your account. We may use any aggregated data derived from or incorporating your personal data after you delete your account, but not in a manner that would identify you personally unless permitted by law.

11.3If you do not wish to receive email or other communications from us, you can unsubscribe from our mailing list by using the unsubscribe facility that may be provided with such email or communication, or contact us at steady@bompipi.com

12. Questions or Concerns

Please direct any questions or concerns that you may have regarding our handling of your personal data to:

Please provide your name, contact number, email address and all relevant details along with your question or concern, so that we can review and respond to your question or concern in an efficient and effective manner.

13. Right to amend Policy

Bompipi reserves the right to amend the prevailing Security & Privacy Policy at any time and will place any such amendments on this Site or App.

14. Governing Law

This Policy is governed by and shall be construed in accordance with Singapore lawincluding without limitation the provisions of the Evidence Act (Chapter 97), Electronic Transactions Act (Cap. 88) and the PDPA, without giving effect to any principles of conflicts of law. You agree to submit to the non-exclusive jurisdiction of the Singapore courts.