The Best Western Hotel am Spittelmarkt is situated in a peaceful side street in the heart of the city, a short walk from famous Friedrichstrasse. Due to the central location right by Spittelmart, all interesting sights are easily reached within minutes. The nearby underground stop takes you quickly and directly to the two hubs of Alexanderplatz in the east and Zoologischer Garten in the west. You can also easily reach attractions such as the Exhibition Centre, the Branderburg Gate, Gendarmenmarkt Square and Potsdamer Platz with its bars and restaurants. Come and stay in comfortable and modern guest rooms, including family rooms, and enjoy the delicious and varied breakfast buffet to give you a great start to an active day in Berlin. Enjoy our breakfast buffet at the fee of 12. 00 EUR per person per day.

Nice, clean hotel. Staff professional and friendly. Rooms comfortable if a little small. Restaurants and drinking establishments in the vicinity. Building noise a small problem, but not forever is it? Only very small problem is wifi a bit variable. Hence loss of star. Breakfast was plentiful. All in all a good experience. Thank you.

Cristian U

23/11/2016

5

« always my choice when I am in Berlin »

This hotel offers best value for money. Clean rooms, very good breakfast, friendly personal, 24h reception. It is very close to U-Bahn station and also very close to main attractions from Berlin (Postamer Plats, Alexander Plats, Check Point Charlie).
Even if the signal for wifi is not the best in the rooms, this hotel has 5 stars from my side.

slavica M

16/11/2016
,
Belgrade, Serbia

4

« Plus for location & minus for the fridge missing in the room! »

The hotel's location is pretty good: approximately 50 minutes from the airport Tegel; it can be reached using the bus X9 and metro line U 2 from Ernst Reuter Platz (11 stations from there is Spittelmarkt). Also it is quite easy from the hotel either to go to Potsdamer Platz (4 stops - Olympia Stadion direction) or to reach Alexander Platz (third metro station in the direction of Pankow). I warmly recommend Berlin Welcome Card (4 days cost 31.5 euros; you can use it for all kinds of public transport, being provided with discounts for various things). The hotel staff is correct. Rooms are spacious and warm (which is really important as previous days in Berlin were windy and cold). However, I have two more or less important remarks: a) there is no fridge in the room (if you want to leave some food at the windowsill, the wind will probabaly blow it); b) "designated" area for smokers (in front of the hotel) is unprotected from bad weather conditions (wind, rain...)

KeHe2013

14/11/2016
,
Oulu, Finland

3

« Mid price hotel with good connections »

Hotel is situated close to the Spittelmarkt underground station. Location is convenient and easy to reach. Hotel is tidy and breakfast (not included into room price) has pretty good variety of dishes and it is tasty. Only downside during our visit was that there was no proper/none WiFi -connection in the rooms, despite it was advertised. This is something the hotel should either fix or stop advertising.

Leorichard74

13/11/2016
,
Brescia, Italia

3

« so and so...not always friendly »

The hotel is located near metro so you can visit all tourist attractions places. It's quite clean but their wifi is horrible, if you are lucky you can use it but normally it has bad signal.
The staff were not friendly. Some of them are very rude. When you ask something, They response you with very bad manner. My girlfriend has asked why she can't connect to Internet. He responses her " I am not a technician. I don't know why" and when we asked about the shuttle bus to the airport. He wasn't helpful or try to help. The location is good but the hotel should mind more about their staffs. They treat the customer like they are 1 star hotel.

U8477RNemmar

09/11/2016
,
Glasgow, United Kingdom

5

« Just what I needed in Berlin »

Very nice hotel, friendly staff. Hotel is in quite a quiet location although being very close to the sights. The underground Spittlemarkt is a 2 minute walk from the hotel, which made it very handy to get the hotel from the airport.
Small room but was just what I needed for a short trip to Berlin.

Peter S

08/11/2016
,
Braintree

5

« Excellent value, well situated to explore Berlin »

Rooms are well appointed, clean, spacious and well equipped, with plenty of power sockets for all a guests modern charging needs. The staff are helpful, courteous and professional. The breakfast is well arranged, plentiful and well prepared with a more than adequate range and choice. For the price range, this is exceptional value for money. The nearest U bahn is a two minute walk away, with Leipziger Straße also close by, running straight to Umter Dem Linden and the centre only 15 minute walk. Can heartily recommend to anyone taking a short break.

Paul003

02/11/2016
,
South of England

4

« Perfect place to stay »

I an't really add anything about this hotel that hasn't already been said, it was everything we wanted and i have no complaints. we were on the 4th floor, facing the road and the only noise we could here was that of fellow travellers wheeling their suitcases along the cobled street, we did however had the window open so our own fault. the hotel is within walking distance of allthe major tourist sites which was good for us. we only slept at the hotel and were up showered and out by 9am and not returning until late at night so i can't coment on daytime noise. we didn't have beakfast at the hotel and we did try the bakery at the end of the street, a little over rated in my opinion with a choice of dried up pre prepaired egg dishes and rude staff that insist on having the right change, a little scarey for someone that doesn't speek German. the small kiosks in the underground stations looked very good but my favourite would have to be the buffet breakfast at Galeria Kaufhof ( a huge department store in Alexanderplatz) for just 10 euros

cagedavid

30/10/2016
,
Yorkshire, United Kingdom

2

« Poorer than I expected it would be »

Booked a premium comfort room that is supposed to be a decent size in a quiet location. It was located next to a building site - builders were moving portacabins on site at 6.00 AM . see picture.
Twin beds very narrow and shallow mattresses. Poor lumpy pillows.
Small room with noisy heavy doors, no soft close- hear slamming doors frequently. No black tea available even at reception-fruit tea, peppermint & Earl Grey.
Staff were efficient , room was very clean and serviced every day except tea/coffee never replenished.
Air con was either not working or totally ineffective. Wifi not great .
Hotel is not in an interesting area though it is just a few minutes from the underground.
Best Western card holders get one free bottle of water.
its just not good enough really.

Torsten W

25/10/2016
,
Leipzig, Germany

3

« Price-value is good »

We had a room for 3 with more space then expected. Everything was clean. Rooms are regular rooms with no extras. But the price is OK for that. Only bad thing was the WiFi. It was working only in one corner of the room. Staff was friendly. I had a excellent breakfast across the street. So no need to book the expensive hotel breakfast. Metro is very close. So the hotel is excellent located to explore Berlin. For that is it a good choice if u don't need a WiFi.

JohnBTurner

25/10/2016
,
Stratford-upon-Avon, United Kingdom

4

« Nice hotel - not too far from the city centre »

Stayed here for 5 nights and we enjoyed the hotel. I would class the hotel in the budget hotel category. The room was quite small but modern with good furniture and very comfortable beds. The shower room was spacious and bright and the shower itself was powerful. Both rooms were spotlessly clean. Reception was friendly and efficient with plenty of maps and advice freely given. We did not eat breakfast in the hotel but noted the very small breakfast area. The hotel does not offer evening meals, which was not an issue for us. The one disappointment is the bar area, which is, in effect, a counter at the side of reception and about 8 seats scattered about the reception area. The hotel is reasonably near the main sites with the Brandenburg Gate and Reichstag being about a 30 minutes walk. Alternatively, the Spittelmarkt Underground station is a 2 minute walk and has ticket machines at either end with an English language option enabling you to buy all kinds of tickets and travel cards. Overall, we were really pleased with this hotel and would happily use it again.

traceymcs73

22/10/2016
,
Inverness, United Kingdom

5

« fabulous hotel »

excellent hotel especially for the money we paid !! very close to a subway, very modern and great reception. free wifi was good however we did not have breakfast. All reception staff were great and helpful - gave useful info. Our bathroom and room was brilliant. ALso it is close to a supermarket.

Mathew S

16/10/2016

3

« Decent »

The hotel was okay, nothing special. Service was very nice and staff was friendly. The bed was not comfortable, neither were the pillows. The location was 15 - 45 min walk to most popular attractions. I would not stay any further than this location if you plan to walk everywhere. The wireless internet connection was terrible - would log us off quite frequently.

Margaret S

12/10/2016

4

« Convenient location and close to train station »

We had a nice spacious room. The bathroom was just as big. They had coffee making facilities which was appreciated as most hotels in the places we stayed at in Europe do not provide this. There was no fridge in the room which we felt was an inconvenience as we would like to keep our bottles of water cold especially when it is warm outside. Solution was to keep our bottles in the fridge with reception. The place is walking distance to the city central square. Staff were pleasant and helpful. One of them suggested we do the free walking tours instead of using the hop on hop off bus tours which was great advice. Breakfast was good although no toaster was available to toast bread. There is a supermarket and patisseries nearby. All in all, enjoyed our stay here. Would stay here again.

saratoga8

05/10/2016
,
Tel Aviv, Israel

4

« Cheap, clean and good located »

Very good hotel - cheap, clean and in good location for traveling in Berlin.
Very simpathy staff, and keep your room clean every day
BUT!
Very weak WiFi. Breakfast isn't included(but very tasty)
Any way, I've pleased!

Heather A

02/10/2016
,
Boiling Springs, South Carolina

5

« Extremely nice stay in the heart of Berlin »

We were in Berlin to meet our exchange student, 2 years after hosting her in the USA. The accommodations were very nice, friendly staff, and off the hook breakfast. The location was very convenient to navigate around. Highly recommend to stay there.

25traceyt

29/09/2016

4

« Convenient for Underground Station »

The room offered the expected facilities however the bathroom was above standard. Lovely to have a soak with lots of hot water in the spacious bath/bathroom after a long day exploring Berlin. Breakfast was adequate located in the basement of the hotel with themed rooms. The reception staff were helpful when asked for restaurant recommendations. We had a superior room which was definitely better and more comfortable than the standard room our daughters were in. I would stay here again if I couldn't find a cheaper hotel that offered the same standards.

S3763MQtoms

27/09/2016
,
Glasgow, United Kingdom

4

« Innotrans 2016 »

Good standard and well positioned only 100 yrds from U bahn for onward travel.
Good local restaurants and walkable to Mitte for a bigger choice.
Breakfast a bit samey but this is standard fare in Germany.

Caitriona K

26/09/2016

2

« Value for money..NO! »

This was not a good experience at all. Very expensive for what we received. Basic small rooms. Terrible internet connection. When we complained staff at desk were not very helpful. He advised someone would look into it but the next day we were told no one was called or looking into it as it was sunday. The receptionist eventually offered change of room for better connection so we had to move rooms. Packing up all our belongings to move into main building. Very inconvenient. Internet was a little better but not great. So if anyone is booking this hotel ensure to ask for room in the main building. Otherwise u will have no Internet. Breakfast is 12 euro per person. Total rip of. Limited choices and no hot food. We were told it was 6 euro and then asked to sign for breakfast which was 12 euro again we enquired and were told it is definitely 6 euro per person but on checking out was charged 12 euro per person until i complained about it as we were not told tat. Staff were generally unfriendly and unhelpful. Would not stay there again. For what we recieved this hotel is way overpriced.!

Armando C

20/09/2016

1

« Regular hotel with bad costumers services »

Arrived at 00:14 no food available, only little sweets, with bad reception costumers services information.
Only breakfast available at 6:30.
No vending machines, no possibilities around, an hungry night...

SEC88

19/09/2016
,
Liverpool, United Kingdom

4

« Great price good location »

Great location for sight seeing. Clean and basic which is all you need for a short break to see the sights.
Staff are helpful and is very close to Spittlemarket train station
About 15 min walk to c3ntre of all bars and restaurants in Berlin

janiced613

14/09/2016
,
Greater London, United Kingdom

2

« Not a pleasant experience »

This hotel lets down the Best Western Brand, badly. It was more like a hostel environment in the annexe, where we stayed.
The Wi-Fi did not work for four days - each day we were told "the Company has been called".
The tea/coffee were not replenished automatically - never come across that before.
Soap and shower gel dispensers in bathroom.
No proper lounge/seating area.
No pictures in the corridors or rooms in the annexe - do not know about the main hotel
Expensive breakfast.
Not at all central, but very near train station.
Not a happy Best Western experience, and we are cardholders :(

Rolf T

14/09/2016
,
Berlin, Germany

4

« Best Western nah am Gendarmenmarkt »

good for business trips. Best Western Standard. Walking distance to Friedrichstrasse and very close to the German Foreign Office. Breakfast also availible in a minute walk. Metro station Spittelmarktb is around the corner (200m)

mhclm

10/09/2016
,
Australia

4

« Clean, good location, but book room only if on a budget! »

This hotel is in a quiet area not too far from the city centre but still a good 10 min walk! So book something closer if you're not a good walker. Hotel was clean and reasonably modern, but the wifi was terrible. Tea and coffee making facilities, a safe but no fridge. We could have booked breakfast with the room rate for &euro;12 but it is FAR cheaper to have a nice breakfast at the sandwich bar on the corner 20 mtrs from the lobby, called Sandwich Art, where we had coffee and a generous size baguette for &euro;4 each, bargain! All in all nice hotel and good value for money.

Mum M

04/09/2016
,
Dollar, United Kingdom

4

« Clean and quiet »

Convenient position for sightseeing. It seems to be in a residential area and is quiet. The room was very clean. Helpful reception staff.
Well positioned with cafes around. They do serve breakfast, but there are plenty of cafes nearby too.
There is also a cycle hire right outside.

BikeTourer

31/08/2016
,
UK

4

« Quiet location, near U-Bahn, small room »

We booked via Gala Hotels. No problems at check in, we were expected and the reception staff spoke very good English. As a Best Western loyalty card holder I was given a complimentary bottle of water (worth 2.50 Euros), my card was not credited with points as the booking was not made directly through the Best Western website.
Our standard twin bed room was on the 6th floor. It was quite small - much smaller than those in the website photos. But everything was clean, there were two 2'6" beds, TV, desk, kettle, wardrobe, safe, and (very efficient) air conditioning. The TV channels including two in English - BBC World and CNN.
The bathroom was a good size. Very clean. Full size bath, shower, heated towel rail and hair dryer.
The room was quiet. The hotel is not on a busy road - I would not have thought that any room would suffer from external noise.
We did not try breakfast (offered at 12 Euros). There is a small cafe opposite the hotel and a coffee shop just up the road - both provide breakfasts at good rates. There is not much to do in the area (which is why it is so quiet), but the U-Bahn is just a two minute walk so it is very easy to reach any part of Berlin.
When out exploring we walked to Alexanderplatz, Check Point Charlie, Museum Island - all are within a 15 minute walk.
Apart from the slightly smaller than expected room my only negative comment is that the bottled water supplied in the room is charged at 2.50 Euros per bottle. There is a note to say that extra bottles can be purchased from reception - but it was not immediately obvious that the bottles put in the room were not complimentary.
I would use the hotel again unless there was something available centrally that was cheaper.

CharlesCarmichael

27/08/2016
,
Salerno, Italy

4

« clean, central, good value for the money »

It is very close (200m or so) to the U2 bahn (Spittelmarkt) and one can also reach Alexanderplatz with 15 minutes walk. The place is really quiet. Our room was absolutely clean and comfortable. Good value for the money (mostly because we paid the whole stay in advance).
My friend wasn't able connecting to the hotel's wifi.

Eddie M

26/08/2016

4

« Good Value »

My girlfriend and I stayed at this hotel for three nights in August. The room itself was spacious and clean, the staff all very friendly. While the hotel isn't near too many restaurants it is still only 10 minutes walk to many of the busy places to eat.

JohnAnn B

22/08/2016
,
Vancouver, Canada

4

« Clean, some good restaurants nearby, and reasonably central »

We stayed in Berlin for 6 days in July. It was pretty hot and a bit muggy, but not too bad. We took a taxi from the main train station to the hotel and it cost just over 10 Euros. The hotel is in a quiet neighbourhood and while on the east side of the center it was close to Museum Island (maybe a 10 minute walk), the Markishes Museum, and the Reederei Riedel river cruise docks. There are restaurants for breakfast, lunch and dinner within easy walking distance. The first night we walked to the Spree Canal and east to the last bridge before the river. There was a food fair on the bridge and different music (jazz, opera, crooners) playing from boats on the river. Very cool. There is a cheap Netto market through the archway just opposite the hotel and left on Alte Jacobstrasse where you can get acceptable German white wine for 2-4 Euros. The room was quiet,clean and while a bit tight more than adequate to our needs. The bathroom was actually larger than I am used to in Germany. There is a breakfast room in the basement and while its a bit pricey at 15 Euros it had everything you could want. The desk staff were helpful with recommendations about sights, places to eat, and getting the lobby computer to work when pre-booking in for our flight. Plus there is an ATM outside the front door, and the Spittelmarkt subway stop a short block away. My only grumbles are the elevator which broke down twice, once with me in it, and the fact they have no ice machine. They will however provide you with cups of ice to cool glasses of wine, and there is a bar in the lobby.

Ron v

18/08/2016

4

« Back at the hotel »

We came back to the BW Spittelmarkt after some time after staying in some other hotels. We had comfort room, standards are too small, comfort is basic but okay. Location remains excellent, staff is friendly and efficient. They have parking places and offer breakfast, but offer at corner of the street is better. Prices of the rooms are steadily going up, but it happens with more hotels in Berlin. WiFi in the rooms is poor.

Amanda L

16/08/2016

4

« Good Hotel »

We recently stayed at this hotel whilst visiting Berlin and it was good for a couple of nights. It was in an alright location which was close to stations or about a 10 minute walk into the centre. Staff were friendly and helpful. Parking is available on site for a fee. I would stay again.

James A

11/08/2016
,
Canberra, Australia

4

« Good location, close to metro and walking distance to tourist attractions »

Friendly and helpful reception staff - helped me with some German words and gave me map and advice.
Good location - only a three minute walk to underground metro. Not too far a walk from tourist locations such as Checkpoint Charlie, and then from there most people just walk to the other attractions. Is a 25minute walk to Potsdamer Platz, shopping area. Couple of bakeries/coffee shops around, but you'll have to walk further or take metro for decent food offerings. Hotel is not on a main street and area is quiet, so good for those who like a quiet hotel.
Room was new and in good shape, not big size, but big enough. Had tea and coffee set, but no fridge which was disapointing in regard to not having fresh milk on hand or cold beer. Bathroom was modern, clean and shower had good water pressure and water went hot. Has only hand/body/shampoo soap in one bottle.
Wifi was weak and patchy. When it was there it was sufficient for emails, but facebook was slow and i couldn't view youtube videos etc.
Did not have breakfast at this hotel so can't comment.
Like this hotel in regard to it being close to metro, but also being walking distance to tourist attractions. I got a good price for the room too. If it had a fridge and good wifi it would have been perfect.

K8365GHannas

10/08/2016
,
Berlin, Germany

4

« Don't make visitors to fill uncomfortable when came to check in. »

Was not clear why I should show the confirmation letter. It could be possible that the booked had been done by other people because maybe I don't how to do online book. The reception could ask just passport. What will happened if I not have my mobile with me to know confirmation? I couldn't get room?

Zareen B

09/08/2016

5

« Great location, clean rooms and great breakfast »

Great location, right near a U-Bahn station and very centrally located. 15 minutes walk from Alexanderplatz. The rooms are basic, but clean, comfortable and very well serviced. If you're going to be out all day and just using them to rest in at night, they're more than adequate. The breakfast buffet is great - diverse, and great coffee! The staff are really friendly and helpful and both times I've stayed here they've been great.

I D

04/08/2016
,
Hampshire, United Kingdom

4

« Good Location »

MyHusband and I stayed here for a weekend break in Berlin, we found that it was well located to enable us to explore the city to the max. The hotel itself is a short walk from the UBhan and within minutes takes you into central Berlin to see the sites. Breakfast was a little pricey but there is a couple of cafes to choose from instead (one opposite). There was also a nice Spanish Tapas restaruant located opposite the hotel too,great if you wanted a drink before turning in for the night. Rooms were clean and more than adequate and we found it was quiet too. Wifi was reached both in our room and in the lobby - no complaints. We had a late flight scheduled but was able to leave our luggage in the lockers that they provide. All in all a very nice hotel and would highly recommend.

SebastianDelgado

04/08/2016
,
Brussels, Belgium

4

« Good Hotel w/ Great Location »

The hotel is greatly located in the center of Berlin. The metro is only 1 block away and you are walking distance to Gendarmenmarkt and Checkpoint Charlie. The rooms were modern and clean. The staff was very friendly and they were able to include a baby cod for our daughter in our room. The price was also very fair. The only negative thing about the hotel is their Wifi. The signal is horrible and, if, you are lucky to log in the quality is bad.

Pam C

27/07/2016
,
Brussels, Belgium

4

« Simple excellence for an Outing in Ost-Berlin »

Once safely checked in, all the joys of East Berlin are at your fingertips, and within energetic walking distance. Lots of possibilities if you are a foody, and the U-Bahn is just around the corner. A good spot if you need a quiet night's sleep in a capital city . . . But a pity only Breakfast is available 'in house'.

Igor L

25/07/2016

5

« Best selection for a fair value »

Very comfortable hotel with excellent location. Just a 3 minute walk from U-bahn. 15 minutes walk from Alexander square and Museum quarter. With good breakfast and clean comfortable rooms. Highly recommend to all kind of visitors.

Bastian H

23/07/2016
,
Egaa, Denmark

4

« Good Location, good hotel »

Very nice hotel, with clean rooms, wifi, a nice breakfast (12&euro; fee). Another very nice things about this hotel was the location. My partner and i was able to do most of our sightseeing by foot. I recommend this hotel strongly

Suzette M

18/07/2016

1

« The worst Best Western we have stayed in anywhere in the world!!! »

Dreadful. Would not recommend and would not stay again. Staff argumentative, rude and unhelpful. Room VERY cold. We stayed for 4 nights and it never got warm. This is summer and the room would not warm up even with windows open. Heating does not work. Bed too soft - no support. Housekeeping lax. Did not replaced used items such as coffee, tissues. We have stayed in Best Western all over the world. This would be the worst Best Western we have ever stayed in . They need to lift their standards to keep up with Best Western's high reputation.

Sharon Laurent T

11/07/2016

2

« Location was an issue »

The hotel was ok. The rooms was clean we arrived, beds comfortable and the breakfast was also good. Problem we found was that the location was a bit bad. We always took a taxi to go from the hotel to Alexanderplatz (the closer "turistc point") and it costed us around 7 euros every time.
There was wifi in the hotel but in our building the wifi was a bit poor, however we did not use it that much.
During night time is really quiet, if you want to go out clubbing or to any bar you have to go to another part of the city.
I visited the city in May 2016 with my boyfriend.

Amila H

10/07/2016

4

« Clean, no wi-fi, good location »

I stayed here 6 nights on the 8th floor. My room was clean, but there was absolutely no Wi-Fi in there. Since this was a business trip, it was very very frustrating to go in the lobby every time I need to check my email. The breakfast offer in the buffe is quite good and there is a luggage locker available just next to it (for 1&euro;). Walking distance from metro is 3-4 mins. In general, this hotel is quite, you will sleep well in it, it is clean, but don't expect anything special there.

Marabou676

02/07/2016
,
Frankfurt, Germany

4

« Good Hotel in Center of Berlin »

The Hotel is very good located. The Metro station is just near by. The Roms are good clean and everything you need. But there is nothing special at this place. What is nice there is a nice spanish restaurant on the oposit side. Also there is a nice beakery near by. I would visit the hotel again in case i would need a good place just to sleep.

Caoimhe S

28/06/2016

4

« Handy spot, friendly receptionist »

Stayed here for a few days with my college group. The location is great and very quiet at night time. We were able to access the Uban (underground tram) and Espan (over ground tram) within minutes. I did find the transport confusing but was with a fluent German speaker! However the transport is fast and flawless and you will eventually get to your destination. The rooms are small, but functional and clean. (Might not suit families)
The wifi was terrible unfortunately. We were greeted each night by a very friendly receptionist, with helpful advice. We also went to a Spanish restaurant beside the hotel one of the nights and had the best tapas ever! Overall for the good price, it's a lovely and simple hotel, we had to take one Uban and Espan to get into Mitte, but if you don't mind the travelling, it's a good option!

Andre D

18/06/2016
,
Cape Town, Western Cape, South Africa

3

« Convenietly Located with Friendly Staff »

This hotel is close to the underground station, Spittelmark. The staff is helpful and friendly. Coffee shops and restaurants are located nearby. A good breakfast is served. The bar is at the hotel reception and might be on the small side. However, I never used the bar and therefore cannot say much about it. Coffee facilities are available in the room. The sachets weren't replenished daily. Had to go down to reception almost daily to get coffee and sugar sachets. Struggled with wifi in the room.

Gio T

17/06/2016
,
Milan, Italy

1

« Terrible Customer Service and noisy place »

In the month of April 2016 I visited Berlin for a week end and decided to stay at this hotel.
The place is convenient in term of position but besides this there are no other meaningful advantages at choosing it.
The same weekend I was there has been very rainy. It rained 24h/day and for the entire week end. No wonder, then, that I had to use an umbrella as the majority of the hotel guests did.
The rooms were furbished in a very essential way, and umbrella bins were missing. On the first day, as my umbrella was constantly wet and dripping water all over the moquette floor, I decided to use the paper bin to solve the problem. I removed it from under the small desk and put it beside the entrance door where all the umbrella bins are usually placed.
The day after I left the room to have a breakfast at the cafeteria next to the hotel and when back in the room the umbrella was missing. I asked at the reception and they said that probably the cleaning lady removed it. They looked everywhere, even in the trash but eventually did not find it (Lost? Stolen?) It was one of those fancy umbrellas by Samsonite that you can open and close with the same button, and practically new.
Still apologizing for what happened, the ladies at the desk told me to buy a new umbrella when at home and send them the receipt. We also convened that for such a small value item it was not worth to report at the police as the procedure would require (ridiculous).
When back home I sent an email to the hotel management, recapping what happened and the solution agreed. I also sent them a link from Amazon of the same umbrella (with the price) and they replied that I could proceed with the purchasing (I still have all the emails).
After this, I bought the umbrella in a retail shop at almost half of the price agreed, and sent them a picture of it, of the receipt, and my IBAN code, claiming of course only what really spent.
This is when a very unprofessional, ridiculous and timewasting emailing flow started because of the reimbursement claim.
The customer care responsible from the hotel, took over the case and, e-mail after e-mail started putting together a number of excuses not to reimburse the purchase.
First she said that although they committed by email to refund my loss, they changed mind and would not proceed in that way, also that I should have left the umbrella dripping on the bathroom floor (not caring about the simplest safety recommendations not to have slippery floors that could cause incidents). Then in a following email she even said that there was no evidence that I had an umbrella with me when I stayed at the hotel (which basically means that if you cannot provide a picture of your belongings taken from the hotel room and with a newspaper which can testify the day of your staying?then you cannot complain for any your losses).
Eventually they just ignored my reply and this is why, now, I am reporting all this.
Even if this would be already enough to rate as TERRIBLE this place, I have also to add that on SUNDAY morning, between 7.30 a.m. and 8.30 a.m., a guy from the hotel staff, for almost an hour, kept scraping with a shovel the courtyard floor, where the hotel trash is kept (visible), creating a very annoying and loud noise that woke me up (at windows closed) and irremediably interrupted my rest.
I really travel much, but I definitely took the decision that I will NEVER come back to this hotel or to choose a BEST WESTERN accommodation for my future trips if this is how Customer Care works in tis hotel chain.

constanttraveller3

14/06/2016
,
Kerry, Ireland

3

« Functional »

This hotel can best be described as functional. The location is quite good with easy access to public transport and within walking distance of the city centre. The rooms are spotlessly clean and reasonably comfortable. The public areas are minimal - a small reception/foyer and a breakfast room. There is a small "bar" in the foyer which is attached to the reception. The hotel is fine as a basic but serviceable base to explore Berlin.

Daniel H

07/06/2016
,
Nottingham, United Kingdom

4

« Very convenient »

Stayed here for a 3 night stay last November. Hotel is very big as it is separated into different buildings. Great as a tourist with local metro (spittlmarkt). Fantastic city. Free coffee/tea in room and drink facilities.
We had a great tapas meal accross the road.
Only negative was uncomfortable pillows.

oliverm750

05/06/2016
,
Kingston-upon-Hull, United Kingdom

4

« Good service, Good value »

Hotel was excellent value. Room was comfortable, staff were helpful and friendly. The location is great, just a minute or so from the nearest U-Bahn stop. Great stay and a great city, would stay here again.

Phil C

03/06/2016
,
Wembdon, United Kingdom

4

« Good location and not a bad place to stay »

This is not a particularly attractive hotel but the staff are welcoming and helpful. The location within very easy walking distance from the metro makes it a good base for a few days in Berlin. The rooms are pretty standard but give you all you need and are comfortable and clean. The breakfast buffet is excellent with a good range of choice and not stinting on quantity. There is no restaurant for the evening but there are nearby alternatives so that is not a problem. The "bar" is part of reception so not really a place for an evening to relax in, Overall though its a good reasonably priced base.

moisetcp

02/06/2016
,
London, United Kingdom

4

« Better than expected »

I was slightly concerned about using this hotel as a base for my escapades in Berlin but I need not have worried - my concern stems mainly from the large number of reviews that I had read mentioning the poor quality of the Wi-Fi in this hotel but as you will read later on in this review it was not a problem at all.
This hotel is in a quiet and safe area in close proximity to Spittelmarkt U-bahn station. There is certainly a coffee shop, a restaurant and a bar within short distance of it. The hotel itself is rather non-descript on the outside but this was soon made up for by the very warm and friendly welcome I'd received from the receptionist on duty (I believe his name was Javier). I am not sure whether it was because I was a Best Western rewards member but I was provided with a username and password on a separate piece of paper for the free Wi-Fi and this worked a treat throughout my three night stay; I certainly had no problems with the Wi-Fi whatsoever.
The room itself with the amenities is what I would expect from any 3 star Best Western hotel in Europe. The bed was comfortable and the shower was adequate for my needs. The breakfast was great with very many hot and cold options available particularly in relation to the latter.
Tips:
(1) I would recommend using the Express bus from Berlin Tegel Airport to this hotel as it is incredibly economical and very easy to navigate; and
(2) Please ensure that you use the correct exit (Neue Grünsteraße) when leaving Spittelmarkt U-bahn station. Once you have reached the top of the stairs, there is only one way you can take, which is left (due to the on-going construction) and take the first right and the hotel is located on your right further down the road.

Ismael M

01/06/2016

1

« Nightmare »

Unfriendly reception staff...very small rooms...dirty carpeting in room...no wifi in room although announced when...air cindition not working properly... the lady cleaning the room cursed in Chinease when asked for extra pillows... keep away from this place

Pamli5

01/06/2016
,
Iowa City, Iowa

4

« location of the hotel »

the location of hotel is very good, you can walk to many attractions. The hotel's breakfast is very nice. the room is cleaning. Wifi is not good in room, just in reception place is good. reception person is very nice and helpful.

tulpje07

21/05/2016
,
Rimsting, Germany

3

« Clean, but average. »

Spittelmarkt is located centrally in Berlin. F.e we went to Checkpoint Charly, Brandenburger Tor, the Jewish Memorial, Alexander Platz, all on foot! The hotel has a parking lot, so you better leave the car there. The public transport in Berlin is fantastic, you don t need a car. The hotel entrance/lobby does not look inviting, the lobby is a bit messy. Staff is friendly enough though. Rooms are clean but small. BEDS ARE TERRIBLE!! The double beds are small and the matrass is very soft. We did not sleep good, and my back and neck hurt . The hotel is quiet, not much noice outside. Breakfast is good, the breakfast room not so cosy.
Because of the terribly bad sleep we will not stay here again.

Lynne R

21/05/2016
,
Reykjavik, Iceland

4

« Great Hotel, quite central location. »

This is a lovley, clean, modern hotel. In an excellent, quite central location right next to the U Bahn station. It was fairly priced for a city center hotel, the rooms were a little small, but very clean ansd serviced daily, however you wont be spending much time there, as there is so much to see and do in this fabulous city. We didnt have breakfast included with our room price, however there is a fab bakery across the street which is well worth a visit for breakfast.

MrsT19882014

20/05/2016
,
Shropshire, United Kingdom

4

« Berlin visit »

Ideal for travel around Berlin there is a U Bhan 50 meters from the hotel.
Rooms are fine clean,big enough ,kettle,good bathroom with powerful shower.
We paid for breakfast which consists of a couple of hot dishes and plenty of cold dishes.
I notice some reviewers have mentioned the WFI i didn't have a problem worked fine in the room and public areas.
There isn't much around the hotel however if you want a quick snack the coffee shop opposite the hotel is lovely (not open at night).
We waked most of the time but also used public transport which is cheap and very efficient.
Just as a warning we used the express bus to go back to Tegal airport in the rush hour it took over a hour so make sure you leave plenty of time .
Overall this hotel is fine for a short break

dianabQ7134XO

09/05/2016
,
London

5

« 3rd stay in 3 years »

This is the 3rd time I've stayed at this hotel in the past 3 years. It's in a central location but it's really quiet at the same time so you can be assured of a good night's sleep. Rooms are spacious and have everything you need. Breakfast is plentiful and varied. Particularly like the idea of luggage lockers so you can leave them in the hotel on your last day and go back and collect them later. Would definitely like to return for a 4th visit soon! :o)

magdalena743

08/05/2016
,
Prague

4

« Very ood value for price »

Perfect location. And neart to metro station. City centre but quiet street. Room was nice, funcional, with everything what needed. Very clean. Bed was comfortable. Wi-Fi with small gaps sometimes, but not bad. In general, very good for price and can recommend it truly.
I would be welcome little changes in rooms design - for example -pctures on the wall,a little bit od colours.. and wider bed.

AbuChandu

05/05/2016
,
Anchorage

3

« Average hotel in very good location(Berlin Mitte) »

Very good location to discover Berlin. Service and cleanness are average. Beds are partly very poor, couldn't sleep very well and got some back pain. For early checkin they charge an extra 20.- EUR fee. However, there is a one Euro luggage locker available.

kaellur

04/05/2016
,
Bergen, Norway

2

« Bad internet »

Stayed here for three nights with a friend. Was told by check in that breakfast was included, but when we checked out they wanted to charge us for it, wich was very strange. Overall the employees was rather talking to each other than help guests, and did not bother to say hi. The beds was hard but ok, the room was clean but there were mold in the bathroom. The area is very central but still far away somehow. The metro stop is not that far away, which is a good thing because nothing will happen in spittelmarkt. And the internet connection was really slow, and disappeared very often.

leeshorty

02/05/2016
,
Chesterfield, United Kingdom

4

« Very good »

Great location . U do have to pay 15 euro city tax though . Clean smart hotel and quality rooms . Breakfast not bad but not much hot food for the English . I'd give this 4 star as it was a great place to stay and will stop again , staff seems very nice bar the odd moody one but everywhere has at least one who pulls down the hotel service . Cleaners very good . Reception has free pic with wifi and wifi through out the hotel which is ok . They do sell beer that you can only drink in reception or take to room as there is not a bar .

calexandrah

25/04/2016

3

« Good location, bad service »

Stayed at this hotel for my 22nd birthday in mid-April. Location was excellent as it was a short walk from Potsdamer Platz and very close to the Spittelmarkt U-Bahn station. The hotel itself was clean and very handily had luggage lockers for one euro if you were arriving before/departing after check in/out. The rooms were clean with tea/coffee facilities, a TV and a safe. The wifi in the room, however, was shocking. We were on the 5th floor and the wifi cut out intermittently and was very slow when it was connected. The staff were by and large unhelpful and a little unfriendly with me being made to feel very uncomfortable at check in as I had a phone case with a football team the man behind the desk didn't like. It could have been a joke but as two young girls, we felt very uncomfortable. He was very abrupt with us so where the hotel would have usually been given a higher rating for the location, the poor wifi and abrupt staff have sullied my view somewhat.

llilaclinds111

24/04/2016
,
Edinburgh, United Kingdom

4

« Great location and very clean »

We stayed for 3 nights. It was very clean, bed was comfy with a memory foam topper. We got a free upgrade but room was still fairly small although well designed. Shower was fantastic for heat and pressure but recycled toilet roll was ghastly! Powdered milk only in room. Breakfast was continental style and was good but I would've killed for toast by the third day! Just yards from the UBahn station and walkable to Alexanderplatz for shopping, eating etc. Cash machine right outside. Great hotel for a city break.

colinpaul2015

24/04/2016
,
Peterborough, United Kingdom

4

« just right for a city centre visit »

a quiet friendly hotel to the usual Best Western standard, There is no restaurant but that is no problem as there are many good places to eat close by..The breakfasts here are superb and the price of the rooms are very reasonable. would recommend this hotel for a stay if you dont want any frills

ahmedabdelrazek1968

21/04/2016
,
Doha, Qatar

3

« Over priced hotel poor wifi »

Hotel is over priced for the level of service they are providing, rooms are clean but bathrooms are very small, TV channels are very limited, WiFi is a disaster, staff are helpful, very close to the metro station

GillyT

20/04/2016
,
Harlow, United Kingdom

3

« Clean, good standard 3* hotel »

Spent 2 nights here. We had upgraded our room so it was of a good size. However it was not the double bed we expected but 2 singles pushed together!
Bathroom was clean and good size with both bath and shower and lots of hot water with great water pressure.
The reception staff were friendly and helpful. They have to double up from their reception duties in the evening to serve in a minute bar. It would almost be better not having one as there is only room for about 8 people to sit down. Breakfast is served in the basement and had a fairly good selection of hot and cold food. It is completely self service.
This hotel suited us for a 2 night stay but not sure I would have wanted to stay longer, mainly due to the noisy outside. Dustman collected the bins around 06.30!

Catheryn B

16/04/2016
,
Bristol, United Kingdom

5

« Great location comfortable stay »

Great easy to find hotel Close to tune station on main line. Good breakfast with great variety and frequently topped up. Comfortable clean room with good shower. Great stay ?? Would definitely recommend it.

robert M

03/04/2016

4

« Quiet hotel excellent location »

Excellent 3 star hotel in a quiet area only 15 mins walk from alexanderplatz. Spittelmarkt metro just 2 min walk from hotel. Excellent cafe called Cappuccino in from of the hotel for cheap breakfast and lunch. My only problem with this hotel is the wifi. It simply doest work altho they have promised to fix it.

portinscale

03/04/2016
,
dublin

5

« Basic,friendly,situated in ideal place. »

Wasn't expecting to much when booked through travel deal.
It was very basic looking although rooms and bathrooms were fine (no fridge). Dining area very basic although plenty to choose from.
Staff very friendly and helpful. They will hold bags for you in lockers. Also there is a bank machine right outside the hotel. Hotel situated near metro stop, only a fifteen min walk to main attractions. Nice Tapas across from hotel and a lovely bakery where you can get coffee etc.
All in all it did what we needed, although I have to say I kinda missed a nice seating lobby area.
Be aware if you arrive on an early flight as we did, no rooms before 2pm. Also building works going on near hotel which was noises early morning. In fact lots of building works in the area.

Babak G

02/04/2016
,
Tehran, Iran

3

« good choice »

It was a simple, a little crowded and a very neat hotel. Hotel access to public transportation was acceptable. Absence of refrigerator in the room was a little weird to me.
Warm and polite treatment of the personnel was the best part of staying in this hotel.
The quality of the Internet in the hotel was totally unacceptable and at times the access to the Internet would be limited.
Cleanliness of the room and the bathroom was perfect and acceptable

Lucy D

29/03/2016

3

« Good Hotel »

But basic
Staff incredibly friendly and helpful.
We booked a double room but got a twin... This meant having to push the beds together which did end up in lots of falling through the gap! In their defence we didn't ask for the room to be changed so don't know if this would have been accommodated.
Location wise there is a coffee shop over the road which was great for the immediate hangover coffee/sandwich the next morning (the hotel does serve breakfast but does not do lunch/dinner. The reception does sell beer and there are a couple of chairs there but no bar as such) and just round the corner/5 min walk from nearest u bahn. There is also an ATM machine right outside the hotel but the area itself is really quiet.
A 5-10 min walk takes you to an Irish bar and a couple of restaurants

room965789

23/03/2016
,
Limerick, Ireland

5

« group stay for special occassion »

stayed for weekend as part of group of 26 ,hotel could not be better. breakfast great recommend the bacon and scrambled egg,fresh baked croissants and rolls and wow the best coffee in a insulated jug to take to table

Elvis P

17/03/2016
,
Donja Stubica, Croatia

3

« Terrible wifi coverage, thin walls »

We stayed in Best Western for two nights on business trip in March. Most of the guests were there on business, for the price we expected more - small lobby area, breakfast restaurant is served in basement, very claustrophobic, looks like 3 rooms ware transforms into dining area. Walls are so thin you could hear people talking in the other room, wifi coverage was terrible - for business hotel big minus. Location good, right next to U-bahn station, nothing much to see in walking distance

adnanmordeniz

12/03/2016
,
London

4

« Berlin Hospitality »

The Hotel keeps its quality as always. ?t gives Best Western standard and comfort to its guests. Staff was very friendly and helpful. The location was great where you reach to all destinations by tube or walking. Breakfast is very good and so many variety of foods and fresh breads. Kitchen chef Frau Elmas is great in service. Wi-Fi is free at the lobby and rooms but it needs to be improved. Recommended.

Carl C

10/03/2016

3

« Basic best western »

Pretty much a basic hotel, clean and tidy, the wifi didn't work very well though, although a good location for the sites, the area around the hotel was pretty much run down, the staff were excellent. Our room was clean and tidy.

CHDawson

09/03/2016
,
Edinburgh, United Kingdom

5

« Central Hotel, Clean & Reasonably Priced! »

Less than 5 minutes away from the nearest metro station, this hotel couldn't be better for getting your way around Berlin. Our room was a good size and as I usually find in most Best Western's, the bed was incredibly comfy. The staff were great and the hotel was incredibly clean and there was no noise from other rooms. There was always really tasty hot lemon tea available free in the foyer, I thought this was a lovely touch.
The only thing I'd avoid would be the breakfast, it was very expensive for what is was, mostly pastries and cereals.

E D

09/03/2016
,
Helsinki, Finland

4

« Great hotel! »

Overall we spent a nice few nights in this hotel. The room and bathroom were very clean and bed comfy! The location is very convenient, as it is it very close to the U-bahn. There is a really nice tapas place also just across the road! Would highly recommend!!!

Jack1973

07/03/2016
,
Durban

4

« Last resort but nothing short.... »

Hotel was booked by office on the even of Berlinale.... but not bad at all.
For a business hotel, it has everything you need. Convenient location (150 meters from U-Bahn Spittelmarkt station), spacious room, comfy bed, good size bathroom with hot shower, kettle to make coffe/tea but no fridge (don't really need when outside was -1 degree).

Zorro_Ziggy

03/03/2016
,
Lincoln, United Kingdom

5

« Highly recommended hotel »

We have just returned from a 4 night stay and would highly recommend this hotel. The staff were friendly, the hotel was modern, clean and comfortable. It's situated in a good location in easy reach of all the sites, we walked everywhere but if you prefer public transport it's only round the corner. If your eating out there's a lovely cafe over the road, in the evening we went to Alexanderplatz where there are lots of restaurants for all budgets. We will definitely be returning.

marjory1948

29/02/2016
,
Glasgow,UK

4

« Best wetern am hotel spitlemarkit »

This hotel is excelllent, staff were very helpful,any problems were sorted out right away, were spotless.
The hotel was very handy for sight seeing, and the underground was just round the corner from the hotel

Thenails

28/02/2016
,
Sheffeld

4

« Great base for the whole of berlin »

In a quiet area of new development close to the U-Bahn station main line for easy access to Potsdamer Platz & Alexander platz where yo get easily access the main train stations & many other links for the whole of Berlin. Direct links to Charlottenburg.
This hotel is modern clean & the staff are very helpful. Plenty hot water & a decent buffet breakfast. Not too close to bars but only a 10 minute walk to a very decent Italian restaurant & Irish bar. Opposite is a decent Spanish Tapes & a wonderful café Cappuchino which is popular with local workers because it is cheap & simply wonderful.
it seems out of the way but consider just 15-20 minute walk to Alexander platz, Museum Island, Fredrichstrasse, Potdamer Platz & Unter den Linden so is ideal. I would recommend this place if you want a good night sleep to be fresh for the amazing history of berlin & the friendly helpful Berliners.

425tanias

27/02/2016
,
Berlin, Germany

4

« Good quality experience just right for my trip »

The hotel is central and in a business area of Berlin, so it was quiet at the weekend but its still a quiet area on weekdays although more shops are open then. The location is good, short hops 2 or 3 stops on ubahn or buses to most central areas such as potsdam, museum island or kreuzberg. Although i discovered Berlin is a city of several 'centres' but the hotel is well located in this respect.
The area surrounding the hotel isn't as characterful or colurful as say kreuzberg so an evening out would involve a ubahn trip of a few stops to for example rosenhaler platz or neukollon. Close to the hotel is an average quality tapas restaurant, I discovered also walking distance a vegetarian restaurant close by at museum markisches ubahn station.
The hotel staff were friendly and helpful. The rooms comfortable and clean.

tardis9259

23/02/2016
,
Swindon, United Kingdom

4

« Great value for Money »

It seems that it's out of the way, but it's connected to the rest of the city by a nearby metro station. It's also not too far from Checkpoint Charlie. However it was so much cheaper than hotels in the busier parts of the city such as those near the Brandenburg gate.
The room was fairly small but this didn't spoil the experience. It was clean and tidy and quiet. I don't think there were tea/coffee making facilities. The beds were a bit narrower than standard singles.
There is free wi-fi but it kept dropping out. I had to keep re-connecting.
If I was making another trip to Berlin, I would look to book this hotel again.
The hotel reception staff were very friendly. One of them thought we were German because we said hello to them in German! I think they appreciated the effort.

320caroline320

21/02/2016
,
Warsaw, Poland

4

« Ok »

Good Hotel close underground, in the west part of Berlin, near was nice caffe ane sandwich bar.
Good parking place, and good restaurant near the street . Clean, and quiet, Wifi in the hotel . Very confortable room.

Steve L

19/02/2016
,
Chelmsford, United Kingdom

5

« Clean and easy stay »

Arrived midday of arrival in a lovely area. Staff were welcoming and informed us where our room was.
We asked where was good to eat and told us about a Spanish Tapas place down the road. We didn't go their for food but it does look very nice to go. In a good place for walking to everywhere, which is handy to save a few euros with not needing to buy the train pass each day. However we did end up walking about 30 miles all over the city, but this was partly from the brilliant 6 hour tour we took on the first day.
Hotel is well placed and room was exactly what we needed.

rafaeldG6983PD

16/02/2016
,
Tel Aviv, Israel

4

« Pleasant and welcomingly clean »

The hotel was comfortably located (right next to an U Ban station and close to the Mitte (center of town). On request, the staff provided great recommendations for dining and transportation requirements.
The room was clean and suitable for my needs.
Wifi was working well (a basic demand when traveling for business).
No luxury, but none was expected.
Breakfast is a bit on the high side (price wise).
All in all - great value for money

Katie R

11/02/2016

3

« Great staff »

I was on a trip with a group of 15.
We arrived and were treated with very helpful and friendly and booked us all in quickly and efficiently.
We went to our rooms which whilst being very clean, they were very small with 2 single beds pushed together. There is not much room to separate the beds for any personal space. Great if you are a couple but a bit too cosy if you are staying with friends.
We asked for an upgrade and got one for about £30 a night to a junior suite which was far better.
The hotel is very clean , very friendly and very well run. It's is about a 15-20 mins walk to Andersonplatz where the main bars and restaurants are .
Just a wee note , the bottles of water in the room are chargeable . There is just a tiny note in amongst the hotel paperwork which tells you this.

Agostino M

08/02/2016
,
Genova, Italy

4

« Winter short trip to Berlin »

I chose this hotel for a winter short trip to Berlin. One first good point has been the location, very close to a U-bahn station - important while traveling under such bad weather. The hotel is very quiet and nice. Despite the outside appearance - a simple and "cold" building - inside it is warm and cosy. Just across the road there is a bar and a couple of good restaurants, once again useful if you don't want to go too far for dinner in a cold night.

nickitac2016

29/01/2016
,
Tel Aviv, Israel

5

« Good location, renovated facilities. »

Good location, just 15-20 min stroll from Alexanderplatz and a couple of minutes walk to U2 station. 20 minutes walk to checkpoint Charlie.
Rooms seem to be recently renovated, all facilities look fresh and new.
Rich breakfast with good choice of food.

Sotirios C

27/01/2016
,
Ioannina, Greece

5

« A central hotel that are not central .............. »

Located in a quiet area near Alexanderplatz and many other interesting places in polis.sta 100 meters there is a metro station. large room, full breakfast, reasonable price and very helpful the staff tou.tha recommend it as an excellent choice for accommodation in Berlin.

Scott J

20/01/2016
,
Maybole, United Kingdom

3

« Pretty Good »

Stayed here wit my girlfriend and a couple of friends in December for the Christmas Markets and had a pretty good experience.
Hotel is in quite a good location, near the underground and there's a few small shops nearby.
The room was fine, very clean and had all the usual amenities (The shower is great), although if you want tea and coffee making equipment you need to pick that up at reception, a bit strange but no hassle. We requested a room close to an exit as we are both smokers and didn't fancy having to hike for our last cigarette before bed. The hotel honoured our request and put us on the ground floor next to an exit / smoking area which was perfect.
The beds are awful, I appreciate that two single beds pushed together makes the room essentially a double or a twin but when both the beds have castors and a thin carpet, the smallest movement in bed quickly returns the room from a double back to a twin. The nights were constantly spent pushing the beds back together as they moved too freely.
There was lemon tea at reception which is great after walking around the Christmas Markets and getting something nice to put a bit of heat back in you. The hotel bar however is part of the reception and is very expensive.
Seen a few people talking about the wifi, to be honest it wasn't great. It did connect but it would drop a lot and when it did connect it was very slow. Everywhere in Germany has 4G though so wifi probably isn't really a priority.
Finally breakfast - I again felt that this was very overpriced. It's a typical continental breakfast and it's okay, one disappointment was however there were no sausages... In Germany!!
Overall the hotel was good but nothing really jumped out at me that would see me wanting to return.

To T

16/01/2016
,
arlöv

3

« Good for a small family »

Overall satisfied considering the price.
First the good part:
The location is good. About 1 min walk from the metro line U2. There are two bakery/cafes on the way to the metro so its quite convenient.
The purpose of our trip was to visit the Christmas markets in Berlin and we could walk to both Gendarmenmarkt and Alexanderplatz, both reachable by walking approximately 20 min.
Parking is also very convenient if you are driving. My advice is, do not park in the hotel parking lot (15&euro;/day)- instead park at the road and ask the front desk to give you a parking licence (5&euro;/day).
Now, the bad:
The room is not very big, actually it is one of the smallest BW family suite I have seen. It barely fits two adults, one infant and one four years old and their luggage.
The beds are not very comfortable and I think its time for them to buy new mattresses.
SUMMARY:
Yes, I would still recommend this hotel even though the room was too small, and the beds not very comfortable. The reason is simply the location and it was really convenient and quite in the area.

sora35

09/01/2016
,
London, United Kingdom

5

« Berlin Christmas markets!!! »

This hotel was very nice. My girlfriend and I spent 4 nights at this hotel in December. The staff were very friendly and we arrived way before the check-in time yet our room was ready. The hotel is very close to the train station and also very close to the main sites of Berlin. Earlier a guy in a previous review said there was a problem with the wifi. My girlfriend and I were on the top floor and we had no problem with the free wifi which was offered. I have no complaints

Lauren D

29/12/2015
,
Durham, United Kingdom

5

« Excellent »

The rooms were lovely and clean. The staff wer nice. Fantastic breakfast. Only a 5-10 minute walk to Alexanderplatz. We would definitely stay again. The tapas restaurant over the road is worth a visit.

2TravelBugsRus

28/12/2015
,
Woking, United Kingdom

4

« Christmas in Berlin »

We booked this hotel as it was well placed, a short walk from the 'alexanderplatz' area of the city. It was also very close to the Metro station, which made travel around the city very easy.
The hotel was very clean with modern facilities and even had a small bar.

CheshiremanUk

21/12/2015
,
UK

5

« Great Value and Excellent Service »

Stayed early December for the Christmas Markets in a triple room. This hotel is excellent value, the triple room was a 'proper' triple, with an anti room for the third bed, comfortable, clean and quiet. The staff at this hotel are superb, friendly, very helpful and nothing is too much trouble. Situation of the hotel is excellent two minutes from U-bahn with its own little neighbourhood which includes various restaurants, cafes and a supermarket. Close by is Liepzig Strasse with more excellent restaurants, the Italian and Chinese are superb and great value. If you know Berlin well, as we do, this is a great place to base yourself as you can walk to quite a number of the main parts of the 'old East' which is now really the new Zentrum. The only criticism is the wifi which is mentioned in other reviews, really poor, in fact I would say if you can't improve it, switch it off, as the mobile coverage on Vodafone is excellent.

DorsetWhite

21/12/2015
,
Wimborne Minster, United Kingdom

4

« Excellent location for a short break »

Room was very clean. Comfortable bed. Plenty of hot water. Towels excellent. Hotel inside very quiet. Noise from building works from outside started at 7am in the morning. However, I'm sure that's only temporary. No tea and coffee facilities in room. On return I read they were available on request from reception. However, no mention in the hotel details booklet in room, neither were we offered them when checking in. Arrived early morning, but hotel freely offered to store luggage for us. We were also able to leave our cases in a locker room (&euro;1 returnable fee) until late afternoon on departure day. We didn't have hotel breakfast. We used a breakfast place on the corner towards the Underground station(2 mins from hotel). Trains every 2-5 minutes. I'd certainly use this value for money on a subsequent visit to Berlin.

Teresa K

15/12/2015
,
London, United Kingdom

4

« Hotel am Spittelmarkt - Spot On! »

We stayed at the Best Western Hotel last week for two nights. I won't say much in this review as we didn't altogether have a great time in Berlin due to my mums handbag being stolen..
But. Aside from that, the hotel was lovely. Really was one of the best hotels we've stayed at in a city.
Like others have said before, location was Spot On! Not too close to the centre and noise but close enough to reach all the points of interest comfortably using the underground. For example, Alexanderplatz was just 3 stops away on the U2 from Spittelmarkt station. The station is literally round the corner from the hotel :)
Our room was just right. Enough space and we had both a bath and shower in the bathroom, which we love. The beds were comfortable to sleep in and more importantly, clean. There was an option for breakfast at &euro;10 each morning but we didn't go for this. Staff were friendly and helpful and you can print for free at the hotel, like your boarding passesif you need to. We didn't have any issues with wifi.
Another good thing was you can buy the Berlin Welcome Card at the reception too. This is so useful especially if you're going for three days and will be using public transport quite a bit.
Only thing I would change about this hotel is perhaps putting in a restaurant or making an official bar, separate from the reception. Other than this, all good!

AngelaSheffield

15/12/2015
,
Sheffield

4

« A Friendly Quiet Hotel »

We stayed here for a weekend. This was a good 3* hotel. The bed was very soft, a little to soft for me.
The breakfast is buffet style, well presented and clean. The food was very fresh.
The room was very clean and comfortable. The wifi was easy to get onto and a good speed. There are coffee sachets and a biscuit in the room.
The bathroom was small and clean with a shower, sink and toilet no bath.
The reception staff we dealt with were really nice and spoke excellent English. There was a small bar area which was fairly well priced for a hotel bar.
Our room, 241 looked out over another building but it was very quiet. I would happily stay here again.
About the area - The immediate area around the hotel did not seem to have much to keep you there but the hotel is about 5-10 minutes walk to the underground which takes you straight into town in about 3-5 minutes. They run frequently so I did not mind at all.

Jeroen V

12/12/2015

3

« Good hotel »

Decent hotel, nothing special. Rooms were small, especially the bathroom. Check in was friendly. Breakfast was good. Close to U-bahn and centrally located, so if you're just looking for a place to sleep this is your hotel.

helen13

12/12/2015
,
yorkshire uk

3

« Hotel ok »

Hotel was central and within walking distance of everything you needed and three stops on the metro to Alezendaplaza and the shops
Rooms were recently refurbished and bathroom looked new but the carpet was stained which we found off putting
The beds were soft and very narrow and even after asking for a double bed were made up as twins
Kettle boxes are in reception
Free safe in the room
The Wifi was very poor and threw us out every time we changed a page. This was a disappointment as it was essential to our trip
The cafe across road was nice
The hotel breakfast was very good and we found the individual breakfast rooms quite pleasant
The Irish bar on main road was very good. We found no other restaurants close by
I would chose this area again but not this hotel

lynnT2141RI

11/12/2015
,
Glasgow, United Kingdom

4

« City break »

Comfortable and easy location for getting around the city.Decent breakfast clean rooms and very helpful staff.Spittelmarkt station just around the corner 3 stops later and you are in Alexanderplattz.All city tour buses leave from this area.

PeterandAnneNorwich

11/12/2015
,
Norwich

4

« Comfortable Hotel at a Good Price »

We were very happy overall with this hotel. It is a couple of minutes walk away from the U-bahn and in a quiet neighbourhood and within walking distance of many of the important areas.
Our room was comfortable, the wi-fi was excellent and the shower particularly good (not because of its look or space but because it had two functions - one for the flow and one for the temperature. This meant that it stayed at a constant temperature).
The breakfasts were plentiful and good with lots of fruit, cereal, breads, meat and cheese.
The only drawback in this good value hotel came in the proximity to a building site where noisy work started at 7 a.m in the morning. Obviously this will be a temporary state of affairs

Ian_Roper

11/12/2015
,
Alexandria, United Kingdom

4

« Christmas Market Visit »

Hotel is less than 5 minute walk from underground system and Berlin is then at your feet.
Hotel room we had (in the annex building) was spotless and complete with kettle and hair dryer (2 essentials according to the wife!)
Bed was comfortable and the shower was very hot and powerful.

Nick B

08/12/2015
,
Ekeren, Belgium

5

« Nice hotel - to recommend »

FIne hotel, good price!! Rooms OK, breakfast OK : only the rooms for thet breakfast are to small. Quality of the food is excellent. Dogs are allowed. Very near to the U-Bahn which is very helpfull. I would recommend this hotel with a budget not to high but the price you pay is OK!!!

peapod11

07/12/2015
,
Leicester, United Kingdom

4

« Good budget hotel »

Overall, it's a nice hotel in a good area. We were given a room in the annexe next to the main building -the room was a bit basic as there weren't that many facilities, but it was clean and quiet and served us well as a base for our stay in Berlin. We found the hotel's staff to be fairly friendly and they gave us restaurant recommendations and advice on airport trains. It's a couple of minutes walk from the nearest U-Bahn station and there's a nice café called Cappuccino over the road where we had breakfast. The ongoing construction work that others have mentioned isn't directly outside the hotel and didn't interfere with our stay at all. We'd definitely stay here again.

NCilliers

04/12/2015
,
Cape Town, South Africa

4

« Nice Hotel, very central »

The hotel is well located, close to the U-bahn so that you can walk to the hotel. Well located, very central and can walk to all important landmarks from there, ie Checkpoint Charlie, Brandenburg Gate, the Berlin Cathedral and more. We were supposed to sleep for 2 nights, but had problems with our flight being cancelled, and Best Western kept our room, they did not cancel because because of a no show, we did not have problems re-arranging. Room are large enough for a couple to share. We did not have breakfast because we had to be out early to catch the next flight.

Kevin B

01/12/2015
,
Essex, United Kingdom

4

« very central very clean »

nice room big enough for short break ,one night we even had a few beers and wine with some cheese etc in room as too tired to eat out ,chairs etc in room ,no problems from cleaning staff next day regards empty tins etc .breakfast good ample choice and good value in my opinion ,staff sometimes seemed a bit surly but on reflection they were just unobtrusive i.e there when needed,towels clean every day maid service every day beds superb all for a 3 star hotel amazing ..if you read review from Hussein A.he should have used safe in room all free of charge .all in all GREAT .

Hussein A

30/11/2015
,
Stockholm, Sweden

3

« Clean hotel and great location but I got robbed »

The hotel is very clean and neat for the price, the service is great by most of the crew but there's one person that either had a bad week or is genuinely rude. I liked the location of the hotel, you can walk to almost everything worth seeing if you're fairly used to walk.
The only bad thing about this hotel that I experienced is that I got robbed in my room, the door was locked when we went out and it wasn't broken when we returned. Unfortunately my Macbook, headphones, Ipad and some money was stolen from the room. The personal couldn't explain how this was possible but when the police came they tried to open the door with a Visa Card and they succeeded. The only compensation I got from the hotel was some fruits and a sorry note.

Loobylou38_13

16/11/2015
,
Glasgow, United Kingdom

5

« Great hotel in a good location »

Just back from a stay here in Berlin. The rooms are lovely and clean and spacious enough for 2 people. I e-mailed the hotel beforehand to request a twin room rather than a double and received an e-mail back to confirm this and when we arrived they had the room made up as a twin. There is a U-bahn underground station right next to the hotel, four stops takes you to the huge Mall of Berlin. Loads and loads of fab shops!! 2 bakeries on the street for breakfast. A lovely Italian restaurant and chinese restaurant within 5 minutes walking distance as well as a very friendly Irish pub. Also there is a Lidl nearby. Checkpoint Charlie is a 10 minute walk from here and you can easily walk to The Mall of Berlin and Brandenburg Gate. We did not hear any noise from the construction work but the hotel provide free ear plugs as well as toothpaste, shower caps etc and there is also a hair and body wash in the shower and liquid soap by the wash hand basin which saves you packing these items. Also pick up a plastic box from reception which contains a kettle, cups and tea and coffee. Leave a note at reception in the morning and they will replenish it. My friend connected to the wifi in the room but I couldn't but I could get it fine in the reception. This wasn't a problem as I was there to enjoy Berlin not to play on my phone!! It was my birthday when I was there and the room was decorated with balloons and a happy birthday message. I was delighted to arrive back to find this. All in all a good location and a nice hotel with friendly staff.

John B

14/11/2015

2

« How many customers can they lose before fixing their Wi-Fi? »

I booked for 7 nights, but stayed only one. Their Wi-Fi is terribly slow. My phone hooked in slow, but my tablet would not connect at all.
I called the front desk to complain, and the desk person admitted that the internet and Wi-Fi system is old and has not been upgraded. He also added that, not only have other customers complained, but the staff has also complained to the management of the needed upgrades, citing the staff's inability to perform their work as well. The desk person informed me that management is unwilling to perform any upgrades.
I stayed one night, suffering from technology withdrawal ?. The next morning, I booked my remaining night with Titanic, right next door. At noon, I checked out of the Best Western.
As I was doing so, the front desk person informed me that repairs to the internet were being performed at that moment (technicians were performing networking tasks in the front office just then). I simply said ?Glad I could help ?, and left.
These repairs may be completed by the time you are deciding to book. So, be sure to ask them direct questions like ?Can I watch a streaming movie on my tablet??, or ?Is your Wi-Fi fast enough for me to have a Skype video conversation??. If they say no, then the repairs are not completed. It they say yes, be sceptical.
Other than that, the room was nice. There were plenty of outlets everywhere, which is helpful. Nice room desk. Comfortable bed, except that it was two singles pushed together. By morning, they were slightly separated. Shower stall was kinda small..
I can't give the hotel only one star, but I can't give it three or more 'cause the website clearly states ?Free High Speed Internet and Wi-Fi?.
Four stars for service. They admitted they were inadequate, but they should live up to their website claims.
Good location. Near Underground, shops, restaurants, monuments. Nice, clean rooms. Five stars for both.
It they fix their internet, they'll be hard to beat.

Andrew J

13/11/2015

3

« Stay at best western »

Rooms very clean shame building work was going on next to hotel room was booked on line with easy jet so can't complain as had not spoken direct with hotel very nice cafe opposite called cappuccino train station round corner will return again

SECW89

07/11/2015
,
Brighton and Hove, United Kingdom

5

« Very central and great value »

My partner and I stayed here for a few nights and found the hotel very good value for money, particularly given its central location. Spittelmarkt tube station is just round the corner but a great deal of sites are in walking distance. The room was comfortable and quiet. We didn't have breakfast at the hotel as there are two bakerys/cafes on the same street which served lovely croissants. The room didn't have tea and coffee making facilities which panicked me initially until a staff member told me that you collect a box from reception! I've never experienced this before and found it odd but there was plenty of tea and coffee which was good! The hotel reception had lots of tourist information leaflets, sine with money off coupons for entry which was an added bonus. The staff were very helpful and friendly.
Overall I would certainly recommend this hotel and will stay here again next time we go to Berlin.

Maria S

31/10/2015
,
Stavanger, Norway

4

« Great hotel »

A budget-friendly hotel with a lot of great amenities, most of all because of its location. About a 20 min walk to Alexanderplatz, 2 minute walk to U-bahn, 5 minute walk to Netto (grocery store) and about 1 min to a great bakery and café (with a lot of baked goods, salad bar, breakfast options and much more).
Breakfast is &euro;10, but didn't try it, as it was not included. Staff was friendly, but the WiFi was B-A-D. Kept connecting and disconnecting all the time, all four days of our stay.
All in all it was a great stay - but not excellent as the WiFi was troublesome :-)

Luis Alberto L

30/10/2015

5

« Small, centric, good price »

We went to Berlin for 4 nights.
This hotel was perfect because it was centric, walking distance to Alexanderplatz and very near a subway station.
The hotel was very clean, very friendly personnel. Breakfast was not included. I think it costs 10 Euros per person. What we did was to go to a bakery 50 meters away from the hotel and had breakfast there for 10 euros for the both of us.
The rooms were kind of small but the space was very well administered.
I would definitely book this hotel again!

Vicki W

28/10/2015

5

« Lovely hotel »

My partner and I stayed at this hotel for our recent city break to Berlin. The hotel is in a good location to all main sites and the city centre and very close to the Spittelmarkt ubahn. The staff are exceptionally helpful and friendly, nothing is too much trouble. The room was equipped well and was very clean. We didn't have breakfast at the hotel but the facilities looked good. There is extensive building work going on around the hotel which is very noisy at times, I however sleep with ear plugs and it didn't bother me one bit, but if staying here in the near future and sleeping with the window open I would definitely recommend taking some. This is not the hotels fault at all and as such it hasn't affected my rating. This is a great hotel, it doesn't cost much and for a low cost hotel, close to all amenities with the staff making our stay all the more personal in such a big city....I would definitely stay here again and would recommend it to others giving it 5 stars.

Jennifer D

17/10/2015
,
Western Australia, Australia

4

« Nice but ...... »

This is a lovely hotel - clean, great amenities, nothing too much trouble for them, rooms lovely however has two down sides. Wifi is not reliable and there is not enough local restaurants within walking distance of the hotel. There is one very nice Tapas across the road but that is it.
Located near to underground railway system. Breakfast has plenty of variety and tasty.

wendy04

13/10/2015
,
west yorkshire

4

« Flying visit »

We stayed here for one night just for somewhere to sleep before transferring to our final destination in Germany. As far as city hotels go and being part of a large chain, it was ok. There isn't much room in reception and there's a small bar but not really anywhere to sit for a drink. However, the whole place was clean and well presented. The rooms were ok in size and while the bathroom was small it was very modern and completely adequate. The bed was comfortable. Breakfast was served in the basement restaurant and there was a good choice of items on offer. I feel that this hotel offers good value and is close to an underground station making getting around easy. There is also a lovely Spanish tapas restaurant directly across the road and other places to eat within a short walk. When we return to Berlin for a longer stay I will consider this hotel as a base. There is construction work going on in the immediate area which did cause some early morning noise, however I won't mark the hotel down for something that is out of their control. All in all a comfortable and pleasant stay.

Sanja P

11/10/2015

5

« Perfect hotel with expensive breakfast »

In this hotel we will be back! In an ideal location, close to the metro. Around the hotel there are several bakeries where you can cheaply and eat your breakfast because the hotel very expensive. The rooms are beautiful, large, clean and bright. They have everything. Bathroom beautiful, pure in equipped. It has free Wi-Fi. It has parking, even after he checks out of the hotel. The staff are lovely, understand multiple languages, ready to help in everything.

rogainer

07/10/2015
,
Adelaide, Australia

4

« Well situated and good service »

BW Spittelmarkt is well situated close to a station by the same name, the river, and the Wall. It is relatively easy walking of 10-30 minutes to restaurants, museums and river paths, with sections of the Wall much closer. Rooms are fine with all the amenities expected of a Best Western, and the staff was always helpful when asked. Breakfast was optional but very good value. When we were there in Summer 15 there was a fair bit of building work happening in the vicinity of the river, station and hotel so it was a little dusty and a minor inconvenience; but things like this come and go.

1003AndyS

19/09/2015
,
London, United Kingdom

4

« Super hotel, shame about the wifi »

You can't grumble too much when the hotel is such great value and so well located, but good wifi is a must in 2015. It's pretty terrible, like stepping back 15 years. Staff are extremely helpful, and you can get umbrellas and plug adaptors for a deposit. If you arrive too early from the airport (hotel check in starts at 14:00) there are plenty of lockers for storing luggage. Easy walking distance to the centre (Mitte), Museum Island, and Alexanderplatz.

Amanda A

17/09/2015
,
Oxford, United Kingdom

4

« Great base for exploring »

Very clean and comfortable room, two single beds pushed together rather than a double though. Only a couple of minutes walk from a central tube station, very close to main attractions. Had breakfast there one day for convenience, open buffet for 10&euro; each. Selection was ok but there are a few better cafes opposite and round the corner which are also cheaper. Useful selection of maps and info leaflets in reception. Agree the WiFi is slow but it's not a problem to be offline for a few days on holiday. Would recommend and would definitely stay here again.

DaNiEl12341

14/09/2015
,
Wokingham, United Kingdom

4

« Berlin »

Good hotel, it's in a great location the underground spittlemarkt is literally round the corner, and a few underground stops away from Potsdamer platz and Alexanderplatz, and you don't have to pay the extra amount that the central hotels charge! Only a minor complaint is the wifi is a tad slow but apart from that a good hotel, staff are very helpful and friendly.

Mick728

13/09/2015
,
Swindon, United Kingdom

3

« Nice hotel »

This was a clean and tidy hotel in a good location. There was some early morning noise from the nearby building site, but this just encouraged us to get up and out and enjoy ourselves. The wireless internet we did find to be really slow which was quite annoying as there was no real english TV, which would of been nice after a long day out and about exploring. The U-bahn is only about 300m away making it easy to get anywhere.

Getting to the hotel ...

·From: All directions. A115 interchange Funkturm, take the A100 direction Charlottenburg/Reinickendorf to exit Kaiserdamm. Take B2 direction Berlin-Mitte. Cross the streets of Kaiserdamm, Bismarkstrasse and Strasse des 17. Juni. Follow the street on the right to Ebertstrasse, before the Brandenburger Tor. Turn left into Behrensstrasse. Turn right into Friedrichstrasse, right into Leipziger Strasse and right into Seydelstrasse. The BEST WESTERN Hotel am Spittelmarkt is on the left hand side.