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Customer Service

SOBEONLINE1 Wants your purchase to be a 5 stars experience. If you feel for any reason that your purchasing experice was anything
less than perfect, please contact us through eBay messaging to clear up any discontent and allow us to resolve the problem.
We "Guarantee" that we will make our best efforts to make you 100% satisfied!

Customer service is our highest priority. Our trained and experienced representatives will answer any questions you may have before, during or after you place your order.
For any questions of concerns please contact us through eBay Messages.
Our hours of operation are Monday through Thursday 9:30AM to 5:30PM EST and Friday 9:00AM to 1:00PM EST

Shipping

Sobeonline1 makes every effort to get your order out as soon as possible. Items are generally shipped within one business day and are delivered within 1-5 days.
Please make sure to have a confirmed PayPal address otherwise we will not ship the item(s) until it is confirmed. Below is a link that explains how to confirm it.
After the payment has been made we will not redirect the item(s) to any other addresses than the one on file. Mailing address cannot be changed at any time during handling process.
Please contact us before your purchase if you have a deadline to meet. The EBay estimation is not always accurate.
Your item(s) will be shipped within one business day after the payment has been processed.
Extra shipping cost may be applicable depending on shipping location.
Please allow 24 hours for the tracking number to be updated by the carriers system.

International Buyers - Please Note:

Please check with your country's customs office to determine what the additional costs will be before bidding or buying.

Any extra charges such as customs fee, import tax, duties, or any other carrier or tax fees are and always will be the buyer's responsibility.

Customs fees are normally charged by the shipping company or collected when you pick the item up. These fees are not included in the shipping charges.

We will not under-value merchandise or mark it as a gift on customs forms. This is against U.S. and international laws.

In case of return: We will charge the buyer for any extra charges such as shipping cost (to and from buyer) or any customs fees due to nonpayment of customs, import taxes, refusal of delivery, or carrier charges; and only provide a partial refund. In case the charges are greater than the cost of the item(s) purchased we will declare either abounded or destroyed to the carrier; consequently, the buyer will not be refunded.

We ship our item mostly using DHL. Even though all packages are shipped within one business day and most international packages arrive to their final destination in less than 7 business days, some international packages may take as long as 3 to 4 weeks depending on each particular country's postal system. After it leaves the United States there is no way to have any update until it enters the country of delivery. If you need your package earlier than 3 to 4 weeks, please upgrade your shipping to Express Mail International.

For orders being shipped to temporary stay addresses - such as hotels - we are not liable for failure to receive items in cases of late delivery, or lost packages.

Return Policy

SOBEONLINE1 provides a 14-DAY Return Policy provided that the procedures and requirements referred to below are followed:
Refunds and exchanges may only be made within 30 days of receiving the merchandise.
If an item has been opened and/or used, a 20% restocking fee will be applied for a refund or an exchange. All returns require an authorization from one of our representatives issued within 30 days after the date of purchase. The item needs to be shipped back with a valid tracking number within the 30 days time frame. Products that are returned to SOBEONLINE1 with missing, damaged or altered Box, Parts, or Accessories will be refused and shipped back to you.
All returns must be in the original non-damaged condition, including packaging, documentation, warranty cards, manuals and accessories or else it will not be accepted.
Original shipping & handling charges are not refundable.

Defective Items
An item that was discovered to be defective upon receipt has to be returned within 4 Days of receipt and can be replaced with the same model only. You may also return a defective item for a refund. After returning the item, we will have our team inspect the phone to verify if it has a defect as stated in the reason of return. We have the right to charge a 20% restocking fee in case the phone returned has no defect and are in a 100% working condition.

Replacement
We will send a product replacement after the authorized return has completed our receiving/inspection process. The replacement will ship within four business days following our receipt of your return. Please allow additional processing time after Holidays. Although it is our goal to ship a replacement as quickly as possible, we do not send replacements before we receive and inspect the returned merchandise.

Returning Items
All returned merchandise must be in original condition, and must include the original factory box (UPC bar codes and serial numbers must be intact) and factory packaging (e.g. foam, plastic, wrappings, etc.), peripherals (e.g. battery, charger, cords, straps, etc.), included warranty cards (without markings), and all instruction booklets and paperwork. The RA number or any other inscriptions must not be written or printed on the product box or packaging. We will not process the return if any of these conditions are not followed.
Important: "Google Account" Please makes sure to remove your Google account from your Smartphone device before doing a factory reset and returning the phone back to us. If you do not remove the Google account, the phone will be locked to your Google email address and we won't be able to access the device.We have the right to decline any return sent back to us with a Google account or to charge a fee to have the phone unlocked by a third party.

Restocking Fee:
Please note if the item you return is used there will be a 20% restocking fee deducted from your credit. You may receive a refund for the item less a 20% restocking fee. Customer is responsible to ship the item back to us.

Store Policy

Please Read Before You Buy

All our phones are brand new unless specified. Our phones come with all original accessories in original box.

Our phones are international and might come with International (American or European) Charger. A free US adapter will be added to your order for free if needed.

Due to the high amount of scam going on eBay, we might sometimes open the box to take pictures of its content before shipping.

Compatibility:

Our Phones are International and work with GSM networks that support phone's bands only.

Check your carrier’s supported bands to make sure this phone is compatible. You can check the phone's supported bands by checking the "Specifications" tab under the "Network" section.

(Our phones do not work with CDMA carriers like Verizon, Sprint, Boost, or any other CDMA Network Carrier).

Make sure your carrier suports phone's bands (disclosed under the specifications tab) for full compatibility with 4G LTE.

Return Policy:

SOBEONLINE1 provides a 14-DAY Return Policy provided that the procedures and requirements referred to below are followed:

Refunds and exchanges may only be made within 30 days of receiving the merchandise.
If an item has been opened and/or used, a 20% restocking fee will be applied for a refund or an exchange.

Products that are returned to SOBEONLINE1 with missing, damaged or altered Box, Parts, or Accessories will be either refused or charged a restocking fee equal or greater than 20%.

Important: "Google Account" Please makes sure to remove your Google account from your Smartphone device before doing a factory reset and returning the phone back to us. If you do not remove the Google account, the phone will be locked to your Google email address and we won't be able to access the device. We have the right to decline any return sent back to us with a Google account or charge a fee to have the google account removed by a third party.

Warranty Claims:

We do not guarantee, imply or express warranties unless otherwise stated in the listing.
Warranty claims are subject to the discretion of the original product manufacturer. Unless specified in the listing, our phones are international and cover warranty in their country of origin. We advise our customers to buy warranty through CPS, Consumer Priority Service, which is a third party warranty provider.

Shipping:

We ship only after payment is fully cleared and ONLY to address provided by PayPal. Address cannot be changed at any time.

Even when a free shipping is offered, we still pay for shipping, and those funds are NOT refundable.

Original shipping and handling charges are non-refundable.

Shipping and Handling cost to and from the buyer will be charged for any refused delivery.

International Shipping / Carrier:

All international orders will be shipped via DHL.

Extra shipping cost: Some areas overseas are more expensive to ship to than other countries. In this case, we might ask the customer to pay an extra shipping fee. We have the right to cancel the order if the buyer refuses to pay the additional charge.

International Shipping / Customs:

We do not under-value our merchandise or mark it as a gift on customs forms. This is against U.S. and international laws.

Customs fees arethe buyer's duty to the government. Please check with your country's customs office to determine what the additional costs will be before bidding or buying.

Customs fees arenormally charged by the shipping company or collected when the item is picked up by the customer. These fees are not included in the shipping charges and are non-refundable.

If the buyer refuses to pay customs fees or carrier charges, and package ends up returning back to us we will charge the buyer for any customs fees plus shipping and handling cost incurred (The buyer will be partially refunded). We do not issue a refund until the package is delivered back to us and is inspected by our team. If the buyer refuses to pay customs fees and the package gets lost or held by customs, no refund will be issued.

Other:

We have the right to cancel the order under the following circumstances:

The payment is not cleared by PayPal.

The Buyer just created his eBay account and has less than 5 Feedback.

There is a problem with the shipping address.

The buyer is unresponsive and doesn't answer the messages.

In case of a Pricing Error.

By buying our item you agree to all terms and conditions mentioned above.

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