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Frequently Asked Questions

What personal information does the site store?
Only the minimum information needed for the operation of the site, we do not save any payment
information or social security numbers (or their equivalent). All information is kept within the site,
we do not pass on or sell to any third parties as per our terms of use.

How secure is the uploaded information?
We use 256bit encryption through a SSL layer. Once a user has passed away, their messages are moved
to off-line storage at 2 sites, we bring them back on-line in time to be delivered; from which point
on they will remain on-line.

If I start to receive messages and I do not want them, can they be turned off?
Yes, they can be turned off and turned on again when you are comfortable for that to happen.
At the point of turning back on you can access all messages due to be sent up to the current
date - it is never possible to access messages to be sent in the future.

What is a good use for this site?
If you are a terminally ill parent of a young child, you can create Birthday wishes that they can receive on
their Birthday and see their parent again in a unique (and hopefully fun) way.

If you are a parent being deployed by an armed force, again you can prepare messages so your family
can remember you in case the worse happens.

Grandparents can record messages for their grandchildren, maybe them reciting a nursery rhyme and as
the child gets older, you can recount some of your life experiences so your grandchild can see through
your experiences how the world has changed.

What do I get for a $100 Package?
$100 allows an email and a video to be sent to one recipient for the rest of the recipient's life.
Obviously this is an unknown, so when setting up the messages start with the younger messages and
work through to the older ones. Each email and video should be unique, if you are creating messages to
cover the age period 21 to 100, this will require 80 emails and up to 80 videos.

How does the Charity Code work?
We have partnered with certain charities to give them 10% of your fee at checkout. The partner
charities have been issued a code which you enter in the appropriate box whilst checking out. Please
click here for a list of charities and codes.

GoneNotGone - Charities

American Cancer Society
For over 100 years, the American Cancer Society (ACS) has worked relentlessly to save lives and create a world with less cancer. Together with millions of our supporters worldwide, we help people stay well and get well, find cures, and fight back against cancer.www.cancer.org

Cure Alzheimer's Fund
Cure Alzheimer's Fund is a non-profit organization dedicated to funding research with the highest probability of preventing, slowing or reversing Alzheimer's disease.http://www.curealz.org/

Friends of Animals
Friends of Animals is a non-profit, international animal advocacy organization. Friends of Animals works to cultivate a respectful view of nonhuman animals, free-living and domestic. Our goal is to free animals from cruelty and institutionalized exploitation around the world.https://www.friendsofanimals.org/

Operation Blessing
One of the largest charities in America, Operation Blessing provides strategic relief in 37 countries on an ongoing basis through core programs such as disaster relief, health and medical care, hunger relief, vulnerable children and orphan care, safe water and community development.https://www.ob.org

Ronald McDonald House
Helping families stay close to their child through a network of local Chapters, whilst their child receives the care needed in a nearby hospital or hospice.http://www.rmhc.org/

Royal Marsden
Our mission is to continue to make a national and global contribution to cancer research and treatment, so that more people are cured and quality of life is improved for those living with cancer. This is where the father (John Barrett) of the founder of GoneNotGone spent his final days.https://www.royalmarsden.nhs.uk

Terrence Higgins Trust
Aims to end the transmission of HIV in the UK, to empower and support people living with HIV to lead healthy lives. To amplify the voices of those affected by HIV across public and political arenas to eradicate stigma and discrimination and to enable people to enjoy good sexual health.http://www.tht.org.uk

The Headstrong Project
In partnership with Weill Cornell Medical College, one of the nation's leading mental health care centers, we have developed a first of its kind, comprehensive treatment program for veterans in need.http://getheadstrong.org/

The Rose
Board Certified Radiologists, specialized technical staff, two Mammography and Diagnostic Imaging Centers plus a fleet of Mobile Mammography vans offer advanced breast cancer screening and diagnostic services including mammograms, ultrasounds, biopsies and access to treatment to more than 40,000 women annually. Since its launch in 1986, The Rose has served nearly 500,000 patients and is now the leading nonprofit breast health care organization in southeast Texas.http://the-rose.org/

World on My Shoulders
World on My Shoulders is a 501c3 nonprofit organization that provides carriers and other supplies to family violence victims and low income caregivers.http://worldonmyshoulders.org

How does the voucher work?
You may have received a voucher for a package, just enter the code during checkout and the value of
that package will be removed from the total. If you have a voucher for email + pictures and you would
like to upgrade to email + videos, just pay the difference. (Note only 10% of the difference will be
donated to a chosen charity.)

The site is designed to be as easy to use as possible. The key point is the activation of service; this can
be performed a variety of ways:

Nominee - select a nominee to contact us

Email - we will email you monthly with a link to confirm you are still alive

Date - Establish a date in the future which will activate the system

Once the service has been activated, the first thing is that we will try and contact the original subscriber
to verify their status; in the event we cannot contact them we will continue with activation.

A receiver will be able to log in and turn off or on the delivery of messages. If the receive is a minor then
this will need to be performed by their parent/guardian. There is never anything to pay to receive
messages. Video and/or audio content will remain on the site and can be played back through the site
only.

Videos can either be uploaded or recorded via a webcam. You have the chance to review and accept or
re-record before they are confirmed to the system.

Do I need to upload all my messages at once?
No, once you have purchased a package you can set up your messages one at a time, or as many as you
want in one go. You just keep coming back to the "Message Center" for the appropriate recipient. We recommend to sign up and create your first message straight away so it is there just in case something
happens to you.

Can I edit and delete my messages at a later time?
Yes, they can always be changed, content can be changed. If necessary you can upgrade your
subscription for the difference in subscription cost.

How do I define a date?
Normally you would expect an event in the recipient's life, such as their birthday or wedding
anniversary. Any date can be chosen, but only one date (month and day) can be chosen per
subscription, then on this date every year they can receive your message.

What is the best way to upload videos?
We recommend to prepare them first so they can be reviewed before upload though they can be
recorded directly into the system on certain devices.
We recommend a resolution of 640x360p 30fps for your videos, this can be set in the "Settings" of the
Camera application on Windows 10.

What can I upload for a toddler?
Yourself reciting a nursery rhyme or singing a song is a good start. Drop your hair and be as silly as you
can, this is meant to be something to be enjoyed and not a somber experience.

What can I upload for my teenager?
This will depend very much on the person. This is a good age for some recollections, if the recipient is a
soccer fan you may wish to recount a story of a memorable trip to a soccer stadium. Alternatively you
may wish to recount some of the funny mistakes you made.

Anything in general which makes a good upload?
A recipient may find comfort in scriptures, choose a scripture which you think may be appropriate for
their age, but be sure to also add something more personal.

I am a teenager and I want to deliver my parents messages, what can I do?
Appalling jokes, the kind that makes you groan and a little sentimental statement.

Anything I should not put in my message?
Important financial information, passwords, bank account details etc. etc. These require varying levels
of encryption and standards from place to place which we do not support. This site is not intended for
the purpose of passing on this kind of information.

Anything illegal, pornographic etc. is not allowed either. Please see our "Services Agreement" for more
information.

Ideally, if you need to contact us, then we should have a record of you as a nominee. There will be
situations where someone will contact us who is not a nominee, in either case we suggest you use the
email at the following link as a template. Please (if possible) include the account number of the person
which you are referencing.

Email Content

To:

passednotification@gonenotgone.com

From:

nominee

Date:

Todays Date

Subject:

Passing of <Subscriber Name>, account number <Account Number>

Dear Sir/Madam,

As per the subject line, please be advised that <Subscriber Name> with account number <Account Number> has unfortunately passed away.
As per their wishes we would like you to activate their message service with GoneNotGone.

If you need to contact us about this message, then please reply to this email or use telephone number <Your telephone number>.