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Desktop Supportngmoco

THIS JOB HAS EXPIRED

Provide desktop support for headquarters and field locations, including setup of new users, moves & changes, account creation, and other duties as assigned. Ngmoco?s staff uses Macintosh computers as their primary devices, but also make extensive use of iPad, iPhone, Android, and Windows Mobile devices for mobile game and media development.

Responsibilities

Assist employees with workstation, printing, and mobile device setup, troubleshooting, repair, upgrading, and administration.
Manage help desk tickets ensuring that users are responded to promptly and kept informed as to the status of their requests.
Prepare systems for new employees, including laptops, desktops, mobile devices, and account creation.
Research solutions using appropriate resources, and document solutions to common problems for use by the staff and technical support teams.
Maintain current certifications as directed by the Corp IT manager.
Provide remote and on site support for both domestic and foreign field offices.
Work with tech support team to ensure accuracy of hardware, software, and service part inventories.

Requirements
Demonstrated troubleshooting skills for Apple hardware and software products (Mac, Mac Server, and iOS)
Passion for delivering excellent quality customer service
2+ years experience Apple/Mac hardware and software support and GSX or iRepair systems
General Windows XP, Vista, 7, and Server troubleshooting skills
Experience managing file and printer sharing for Windows users
Apple ACSP and ACMT Certifications
Allow for flexible work hours as needed
Be able to lift equipment up to 50 pounds