Course Overview

Providing Effective Internal Customer Service

Online, Self-Paced

Course Description

When you do things to help other people within your company do their jobs better, you are providing internal customer service. The quality of that service often has a huge impact on the overall quality of service delivered to external customers. In this course, you'll learn about types of internal customers and how to identify internal customer service relationships. You'll also learn about the importance of getting to know your internal customers, identifying their expectations of you, and taking action on those expectations. Finally, you'll learn guidelines for providing internal customer service.

Learning Objectives

Internal Customer Service

recognize internal customers and internal customer service providers in a given example

recognize the importance of identifying your internal customer service relationships

recognize examples of guidelines for taking action and gathering feedback from internal customers

recall guidelines for providing internal customer service

recognize actions that demonstrate an internal customer service attitude

use guidelines and strategies to identify and assist your internal customers

Framework Connections

The materials within this course focus on the Knowledge Skills and Abilities (KSAs) identified within the Specialty Areas listed below. Click to view Specialty Area details within the interactive National Cybersecurity Workforce Framework.