Helpdesk for Car Rental - Helprace

Can your car rental helpdesk really improve customer service?

The car rental sphere is a difficult one as with many others in the hospitality industry. And the hospitality industry is known for the importance they place on customer service. For example, when customers need to make a car reservation, they expect first-class convenience and the right tool at their fingertips. This means the ability to do so through their mobile devices or on the computer without actually calling the rental location. Without a support portal, knowledge base and feedback community, customers aren't able to resolve their issue upon first contact with your site - and that's a problem. It's a problem because in the competitive car rental industry, customers can easily go to your competition.

With many customers being quite active online, businesses need to start asking whether changing course of their car rental helpdesk is worth it. Rental companies can align their car rental helpdesk to engage with the online user base as there are potential customers. Helprace car rental help desk does just that, and much more.

Moving from email to a car rental helpdesk is easy

With Helprace car rental helpdesk software you do a lot more than just provide support. When users participate in the online community, they have a number of tools to improve their experience. Your users have an option of rich text format, including document and multimedia attachments. They also have an option of subscribing to topics of interest to them and checking the status of their requests. At the same time, your agents can classify messages due to tags, message urgency and even escalate them when needed.

The importance in self-service in the car rental industry should never be underestimated. In many cases, customer satisfaction squarely depends on the convenience of the experience itself. As a result, if customers are able to book, pick up and drop off their vehicles (or have clearly explained instructions on doing so) then they will recommend your service to others.

Start your search with Helprace car rental helpdesk

It may not always make sense to put down considerable resources when selecting a car rental helpdesk. In this case, your helpdesk acts as a community and knowledge base, allowing you to host promotions, update inventory and even offer specialty cars that set you apart.

And, since your Helprace portal is SEO friendly, the most relevant page will show up in the results when your customers type them into Google. You can offer customers better service without actually being there every single time. The same principle is behind agent productivity features such as triggers, automation and service agreements that route and direct tickets behind the scenes. As a result, there's no reason not to consider Helprace as a support solution for your car rental business.

You can always learn more about Helprace car rental helpdesk by taking our tour. Consider also giving us a free try if you like what you see.