How to setup internet, WiFi, landline, TV in Dubai

Etisalat Internet, Du Internet, WiFi services and packages

To setup internet in Dubai you need to know that, the sole providers of Dubai internet are Etisalat and Du.

Although, before it was known that you must go with whoever your home is pre-wired to, now you have the freedom to choose between Dubai internet providers (Etisalat and Du) to connect internet at home.

Etisalat internet services range from a basic Al Shamil broadband connection up to eLife internet package that includes internet, landline and cable TV.

and so Du home internet services range from the Talk & Surf internet and Du landline packages to Talk, Surf and Watch packages, which also includes cable TV.

You can visit any Etisalat or du store to sign up and arrange for a home installation. You need to know that the process to setup internet completely takes at least one week.

In order to setup internet connection, you need to be:

UAE resident.

At the age of 21 or older for Du services. Du will also accept an NOC from someone aged 21 or over agreeing to be responsible for your internet account.

Before you setup internet, you need to pick whether you’ll have Etisalat or Du as an internet provider.

The device charges will be applied on a pro rata basis for the remainder of the term as follows:

HD TV box (Recorder AED 720*)

Managed Wi-Fi router (AED 540*)

Home phone (AED 120*)

Exit charge is AED 500* within 1 year and AED 250* after year 1, but before 2 years

* 5% VAT excluded

Du Home Internet

What are the documents I need? • Passport with valid residency visa or valid Emirates ID. • Proof of residency (tenancy contract or utility bill.) • If the contract is not under the customer’s name: Authorization letter and valid Emirates ID of customer and the owner.

Home, TV & Internet Package

Package

TV

Speed

Bonuses

Price

Starter

OSN Basic Package

20MBps

IPTV Box Standard WiFi router Free calls to UAE landlines*

379 AED

Basic

OSN Preferred TV Package

40MBps

IPTV Box Standard WiFi router Free calls to UAE landlines*

459 AED

Advanced

OSN BEIN Preferred TV Package

60MBps

IPTV Box Standard WiFi router Free calls to UAE landlines*

579 AED

Ultimate

OSN BEIN Preferred TV Package

100MBps

IPTV Box Standard WiFi router Free calls to UAE landlines*

999 AED

*24 months contract

200 Aed Activation

150 Aed TV box deposit(refundable)**

What are the charges I will see on my first bill?

In addition to the monthly subscription fee (which might be on pro-rata basis for the first month), you will see an activation fee of AED 200 and deposit fee of AED 200.

Note: if you opt in for auto-payment using your credit card, you don’t have to pay the AED 200 home deposit. Also note, once you cancel the auto-payment, you will be asked to pay the full amount of the deposit.

General: Canceling internet subscription

To cancel your internet subscription, you will need to either downgrade your package to just a landline, or cancel it altogether. To do this, call or visit the service centre of whoever provides your internet (du or Etisalat). You will need to pay a downgrade fee of Dhs.100 if you cancel du internet before your 12-month contract expires. Etisalat requires one-month’s notice to cancel, otherwise you will need to pay for a month even if you don’t use it.