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Why choose Integra for outsourcing your customer support

When you get complaints from your customers about poor customer service, it is frustrating. What is even more frustrating is you do "damage control" because your customer support team could not do a great job. However, you know damage control is not the ultimate solution.

If you had a good customer support team to effectively handle issues, you no longer need to do damage control. With Integra, you don't get ordinary customer support people; you get customer support professionals who are experts in customer psychology.

This psychology based customer care approach focuses on customer delight rather than mere customer satisfaction. You no longer have to worry about unhappy customers spreading negative comments about your business. In fact you would gain new business through the positive messages sent by your delighted customers.

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Why should you choose customer service outsourcing solution?

Every business has customer issues. In fact, having issues is in a way is good for your business. It would be constructive. So it is okay to have issues, but you should know how to handle them. You have to know how to fix them immediately.

What happens if customer service issues are not fixed immediately?

Unhappy customers spread negative comments. You have to spend time and effort to counteract the negative information rather than focus on growing your business. The techniques and strategies you use for damage control might not work all the time. You could potentially lose a significant amount of business.

What can you do to rectify the problem?

You will have to either spend more money in training the existing staff or hire more qualified people.

Can you be sure that your customer service issues will go away even after you spend money in training?

How do you know that the training your team gets is sufficient or will guarantee success? Are you willing to experiment with your customers with the knowledge you get from training programs?

You cannot build a house with 2 bricks and a hammer. You need the appropriate building materials and skilled people who know how to put it together.

Integra customer service outsourcing

With Integra customer service outsourcing, you will hit two birds with one stone. You get professional customer support representatives working for you and you also save overhead costs. Customer service outsourcing is thus a good option for your business.

Customer service outsourcing to Integra is an even better solution as we train our representatives in customer psychology. It is important that the customer service representatives understand the customer's state of mind in order to find the appropriate way to deal with them.

Thus you lose nothing by choosing this customer service outsourcing solution. Call us now to discuss your requirements!