Unified CCE 9.0(x) Central Controller supports PGs running at the following versions for backward compatibility during upgrade: 8.0(x) and 8.5(x). For UCM compatibility for these PGs, see the UCM Compatibility Guide.

Unified CCMP 9.0(1) will be certified after FCS of UCCE 9.0(1). This document will be revised to show support after testing has been completed.

The PG, CTI Server, and CTI OS server versions must all be at the same version. Additionally, the PG, CTI Server, CTI OS Server, and CTI OS desktop versions cannot be higher than the Central Controller version.

You cannot do a consult/single step transfer from an agent logged into the CTI OS Agent desktop on the Tandberg E20, EX60 and EX90 phones. Disable Agent greeting on the CTI OS desktop for these phones.

CAD 9.0 will ship after UCCE 9.0. Customers may upgrade their UCCE Central Controller to 9.0, and continue to run CAD 8.5 on UCCE 8.5 PGs.

IP Phone Support

Endpoint Family

Family Supported

Specific Device Notes

Tandberg EX Series

Y

EX60, EX90 are supported.The EX series is not supported with RSM.

99xx series

Y

9951 and 9971 are supported.The 99xx series is not supported with RSM.

89xx series

Y

8941, 8945, 8961 is supported.The 89xx series is not supported with RSM.

797x

Y

7970 is not supported with Unified CM based Silent Monitor or RSM. 7975 only is supported with Agent Greeting or Whisper Announcement.

796x

Y

7961, 7962, and 7965 are supported.The 7960 model is not supported with Unified CM based Silent Monitor, RSM, or Agent Greeting and Whisper Announcement.

794x

Y

7941, 7942, and 7945 are supported. The 7940 model is not supported with Unified CM based Silent Monitor, RSM, Agent Greeting, or Whisper Announcement.

793x

N

792x

Y

7921 and 7925 are supported.The 792x series is not supported with Agent Greeting or Whisper Announcement.

791x

Y

7911 is supported. The 791x series is not supported with Unified CCE based Silent Monitor, RSM, Agent Greeting, or Whisper Announcement.

69xx series

Y

6921, 6941, 6961, and 6945 are supported.

Cisco IP Communicator

Y

Versions 7.0(x) and 8.6(x) are supported.Version 7.0(x) is not supported with Agent Greeting and Whisper Announcement.