Reviews

January 2015

Dear First Car Rental,
This was my first time renting a car and I enjoyed the best price, the best customer service, no hidden cost and no hassles. 10 stars for overall service from First Car Rental!

Benjamin Kgarane (Senior Administrator - JDG Trading Pty Ltd)

09 January - WINNING LETTER

Dear Elmarie,
Can I just say thank you very much, for adding the special touch of the champagne for the VIP car rental booking. It was a lovely touch and the customer came back with excellent reviews about their rental. Thank you so much for making it special for them.

Aisling (Nova Rent A Car)

12 January

Dear First Car Rental,
I rented a vehicle from First Car Rental Randburg branch and the service from everyone was superb on collection and return of the vehicle. All the staff, including security staff, was friendly and helpful. We also received a free upgrade on my rental which was a nice bonus. I will definitely recommend this branch and will only use First Car Rental in future.

Chris Meyer

13 January

Dear First Car Rental,
I returned the car I rented from OR Tambo to George. I enjoyed awesome service from beginning to end.

Rene Coetzer

14 January

Dear Elmarie,
I want to compliment Witness on her outstanding service both internally and externally to our valued customers. Witness, no matter what the request, is always friendly, helpful and willing, and when faced with an issue always goes out of her way to find an appropriate solution. I know how much pressure she, as a call centre agent, works under, therefore I would like to express my personal gratitude for everything she does. Her enthusiasm is one of a kind!

Sarah Scholefield (Replacement Manager - First Car Rental)

15 January

Dear First Car Rental,
I have just returned to Australia from a trip to South Africa and wanted to comment on the excellent service I received from your Pietermaritzburg Airport office. Our car wasn't starting and the staff member we dealt with was exceptionally good arranging for a replacement car to be delivered to our hotel. The whole process from check-in to return was good and I felt it warranted a letter of appreciation.

Seldom does one get the service your company provided. Unfortunately I am unable to recall the name of the gentleman who helped us in Pietermaritzburg , but I'd like to convey my thanks.

Roger Shead

22 January

Dear First Car Rental,
In this day and age when service excellence goes unnoticed and poor service is shouted from the roof tops, I think it is necessary, even as an internal division, to share my experience with First Car Rental team in Bloemfontein.

From the first call with the sales agent Simonei, to the many calls to Landi, I was treated in the most friendly and professional manner; I was treated like a customer and not just someone from an internal division.

My customer's car broke down in Kroonstad on Saturday and my only option was to arrange a hired vehicle for him. The entire process was handled without any trouble. Even arranging to collect the customer and his family from Kroonstad to get them to Bloemfontein to sign for the hired car went smoothly.

Simonei was the brains behind that arrangement and her quick thinking and her willingness to go the extra mile made my life a lot easier with my then unhappy customer.

Landi was only too willing to help a fellow division and while I couldn't obtain proper authorization, Landi ensured that I received the help and service needed. All necessary bookings and approvals were made first thing Monday morning with Landi leading the charge.

I would like to let you know that your team in Bloemfontein has done First Car Rental proud and ensured that together we were able to keep a CMH customer happy. Out the box thinking from Simonei and fantastic service all round ensured things were done.

Well done to Landi and Simonei, and thank you for the help with my customer.
Such team members make us proud to be a part of the CMH group.

Johnathan McConkey (Dealer Principal - CMH Westrand)

27 January

Dear First Car Rental,
I would like to compliment Fana for the excellent service I have been receiving from him. He is prompt and goes the extra mile even on impossible bookings.

Dear First Car Rental,
I am writing to make you aware of the good service I received from one of your staff at First Car Rental PE branch. I arrived from the UK, having made a pre-paid booking through Atlas Choice. It appears that this agency was not up to date with its payments to you, putting my travel plans in jeopardy.
Kesh dealt with the situation in a very professional way and was clear and firm with this company, keeping me informed throughout. The result was that the block on the account was released and I could get my hire car as planned.
She is a credit to your company and it is customer service like this which makes people like me want to return.