Here is an overview of
the most commonly asked questions. If your question is not
answered in this section, just let us know by e-mailing us
at Amara@amarasoftware.com and I will answer it and if it
is relevant, also add it to this FAQ section.

Q:
Can you provide me with a detailed step by step tutorial for
the application?
A: Yes, please check out the Amara News Ticker™ tutorial.

Q: Are my purchases secure?
A: Yes, they are. We use BMTmicro to process the purchases.
This is a trusted US based e-commerce gateway, used by thousands of
shareware developers.

Q:
After inserting the scroller in my HTML editor, the size of
the ticker is different than I expected.
A: To solve this, you should make sure you set the scale tag
to "noscale", or you should copy and paste the exact
HTML code created by Amara News Ticker.

Q:
How do I save/load/save the settings for each animation?
A: All our tools automatically save all data entered in the application as a template - a data file containing all the info you entered for easy re-use later.

It's best to create a new template for each new animation you want to create.

To do this, click on "New" above "Generate and Display". You can re-name the file by highlighting and typing over the template name. Your animation and its settings will now be saved under this name when you close the application.

To save or load the .nttf data file with a specific file name, click on the respective buttons to do so. Note that .nttf data files are not files you should insert in your webpage. You can only insert the SWF file in your webpage

Q:
I have inserted the .nttf file into my website, but why can't
I see it?
.nttf files are data files, that store the application settings and should not be inserted in your website. Only the created SWF (Flash) files should be inserted in your webpage.

Q:
How do I save the SWF file?
A: To save the SWF (Flash) file you need to click on the "Save" tab (near the "Preview" Tab) at the bottom of the right pane of the program, and then on "Save SWF".

Q:
I have inserted the SWF file into my website, but why can't
I see it?This problem sometimes occurs when
you are using the HTML code as provided by our application.
Our HTML code includes a link to the SWF file, using a path
that assumes the SWF file is in the same directory as your
HTML file.

<param name=movie value="your-swf-file.swf">

However, if you put your SWF file in another directory, for
instance one called 'animations', you should update the path
within the link to reflect this.Another reason for not being able to see the SWF file might be that you have copied
the application's HTML code to the clipboard before you actually
saved the SWF file. In this case, you will see the following
line of HTML code in your HTML page:

<PARAM NAME=movie VALUE="#SAVE
AS SWF FILE FIRST#">

If this is the case, you can
easily resolve this by replacing #SAVE AS SWF FILE FIRST#
with the correct file name (and make sure you use the
correct path as well).

Q:
Why do I get an error when importing MP3 files?
Sometimes when importing MP3 files you may receive an error message such as Invalid MP3 Header or Wrong Format. This happens because Flash tends to be rather sensitive about the meta info in your sound file. Luckily there is a quick fix to solve this. Please click here to read how to solve this problem.

This problem is resolved in the latest update.
Registered users: please request an updated version if you have not received one by email yet.

Q:
Why do I get a message that I don't have the Flash player installed
or an incorrect version?Please visit the Adobe Flash player fix page to read more about this issue.

This problem is resolved in the latest update.
Registered users: please request an updated version if you have not received one by email yet.

Q:
Why do I see a message prompting me to "click to activate and use this control" when I roll my mouse over a Flash animation?
This happened after a Microsoft I.E. update. To solve it and learn more about this issue please read the instructions in our click to activate and use this control web page.

Q:
I purchased the software some time ago, am I still entitled
to the package deal?Our special discount package is meant
to promote the selling of four or five applications in one single
purchase. Unfortunately, we cannot provide
a rebate or other discount to people who have bought the applications
one by one over time.

Q:
Can you give an example of the XML format if I specify an
external XML file?Yes, please download the file by clicking
here.

If you encounter any problems with this please download the latest version from our website.

Q:
How can I change the colors directly in the external XML file?
To do this please replace the number we generated with "0x , followed by the desired hex value", so 0xEEEEEE will be gray, 0x000000 is Black, 0xFFFFFF is White, etc.

Q:
I would like to know where I can get more background and foreground animations (movie clips) for the tools?
All our software allows you to insert either background or foreground animations (movie clips). These animations can be any other Adobe Flash Player compatible animation, for example you can insert a slideshow animation created with Amara Slideshow Builder as a background movie clip in the Amara Intro Builder.

Q:
Do you support other formats than your own XML format?No, if you want to use an external
data feed such as an RSS feed from a news agency, you must
write a script that converts their RSS feed to our XML format.

Q:
I use PHP to write our own news feed in your XML format, but am forwarded to your license page whenever I try to view the feed?
This is due to the escape characters that are used when generating apostrophes and quotes in PHP. This has the effect of changing the license and rendering it invalid.

Q:
How can I make the news ticker scroll more slowly?Go to the Timing and Speed tab and
move the Scroll Speed slider to the left. Another thing you can do is lower the frame rate, which you do under
the Layout Tab>Frame rate.

Q:
Can I use spaces between the characters of the file name?Preferably not, as not all web servers
are supporting spaces in file names. Better to use a dash instead, e.g. "my-flash-animation.swf"

Q: I get an invalid picture error when rendering the animation?Please make sure you DO NOT use "progressive" Jpeg files. Adobe Flash
doesn't support progressive Jpeg files. Some Paint applications such
as PaintShop Pro have progressive as a default save setting.

Q:
Do you have a refund policy?
A: Please take a moment to read our position
on this issue.

Q:
What is a target Frame?
_self - Loads the specified URL in the same window or frame
containing the Flash movie. This is the default value, if
none is specified.

_blank
- Launches a new browser window and loads the specified URL
into it, keeping the original window available.

_parent
- Loads the specified URL into the parent frameset of the
frame containing the Flash movie.

_top
- Loads the URL into the outermost frameset of the
current HTML document.

You
can also enter your own unique frame name by highlighting
any of the above default frame names and entering your own.

Q:
I use Frames but my animation appears in the wrong frame?
This happens when you enter the wrong Frame Name. Please
check in your HTML code what the correct frame name is. Normally
it's something such as MainFrame or Mainframe or mainframe.
Be exact, if the frame name uses an uppercase, enter it as
well in the target URL.

Q:
How do I add a preloader to the SWF file?As this option is not yet available in
the Amara Slide Show Builder, we have created
a separate Flash preloader for customers who have a need
for a preloader. Please download
the Free preloader and follow the instructions
as per the text file included. Check out what the Free
preloader will look like on your own website.

Q:
When I import the files into Flash the text goes beyond the
border of the saved SWF file?
To solve this, disable the border color and set the background
color to transparent in the Amara News Ticker software.

Q:
Does you software also work on Apple Macintosh?
Our software runs on a Mac with Windows OS installed. The Mac must have the Intel chip and OS X or later. Nowadays, Macs come with an Intel chip allowing you to run Windows OS, on which Windows programs such as our software will work fine.

Q:
Can I insert scrolling pictures into the news ticker?
Yes, this is possible by inserting the standard HTML image
tag into the text area. For example the following code will
load a picture on our server into your news ticker. Note that
not all ticker effects support this.

Q:
I have entered a link to my website but it does not work?
Please check that you use the following format "http://www.yourdomainname.com"
instead of just "www.yourdomainname.com

Q:
Why do I see an "Error while unpacking program, code 2" message?
Thisd is cuased by the latest windows update and can be easily resolved by reinstalling your anti-virus software. for more info please see Error while unpacking program, code 2