DROP US A LINE

Please enter the details of your request here and a member of the Gym Convict Support will get back to as soon as they possibly can!

CUSTOMER CARE

If you need to return any item(s) for an exchange or refund, please click the applicable icon above and fill in the form, then include this with your parcel. Everything you need to know is stated on the form.

If you need to contact us, please use the contact form on this page and we will respond to your enquiry as soon as possible, usually within one working day.

Customer service is available 9am until 5pm (UK time) Monday to Friday, excluding bank and public holidays.

Email: support@gymconvict.co.uk

Important Returns Information

Your return will be processed within 21 days of us receiving the item(s) back. You will not receive an automated update when your return arrives back at our warehouse, rest assured our returns team will process it within the above time frame of 21 days. For exchanges there will be no notification emails sent to you unless we are unable to process according to your requests. For refunds you will receive an email once the refund is processed. Please note banks can take up to 7 days to make the refund available in your account.

How To Return Something

If you would like to send your item(s) back in exchange for a different size, please click the ‘Exchange Form’ icon on the customer care page and follow the details on the form. If you would like a refund, please click the ‘Refund Form’ icon. To process your return, we must receive it back at our warehouse within 30 days of you receiving your original order.

Contact Us

If you need help with sizing, or anything else, our customer support team will be more than happy to assist you. You can email them via the ‘Drop us a line’ form on our customer care page.

Order Delivery

Delivery estimates are available under the ‘Delivery Times’ icon on this page or via the delivery times page accessible at the bottom of our website. Most orders will receive tracking updates automatically depending on the service you selected at checkout. You will receive an email from us when we send your item(s) and from DHL or Royal Mail if your parcel is trackable. Please also check junk folders.