From inside the book

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Page 49 The flexibility-through-empowered-people prescriptions, which deal with high
involvement, minimal hierarchy, and increased rewards based upon new performance parameters (quality, responsiveness), are wholly consistent with the
more ...

Page 51 The group worked on some challenging goals, and developed one for an order
turnaround process that amounted to a 100 percent improvement on their current performance. Some gasped and more than a few snickered at the possibility of ...

Page 54 The reasons are many, including failure to train, failure to simplify structure, and
failure to reward (pay for) good performance. Thus, the ten prescriptions for
achieving flexibility through people are close to meaningless if taken separately;
they ...

About the author (1988)

Tom Peters is the author of many international bestsellers, including A Passion for Excellence and Thriving on Chaos. “The father of the post-modern corporation” (Los Angeles Times), he speaks to audiences the world over and lives in Vermont.