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Premium Handset Protection (PHP)

Created by tmo_alan on Jun 22, 2011 7:29 AM. Last modified by tmo_will on Jul 4, 2011 2:21 PM.

Version 3

Premium Handset Protection (PHP) provides protection against loss, theft, accidental damage, and malfunction of your wireless device. The PHP Bundle provides insurance and warranty coverage, as well as access to Mobile Security at no extra charge.

PHP Warranty provides you with benefits both during and after the manufacturer's warranty period. The manufacturer’s warranty generally provides coverage for malfunctions or failures due to defects in materials or workmanship for the first 6-12 months of ownership. After that, your equipment is not protected if it fails or malfunctions. With PHP Warranty, you will be protected by service warranty coverage if your equipment fails or malfunctions after the manufacturer’s warranty expires. The enhanced warranty program provides expedited service; you will typically receive your replacement equipment the next business day (where available).

Restrictions:

Not available to Prepaid customers.

Customers have 14 days from service activation, valid upgrade, or exchange to enroll in Premium Handset Protection.

Premium Handset Protection provides you with:

Peace of Mind

With the Premium Handset Protection Bundle, you can live your life knowing you are covered for loss, theft, damage or malfunction.

Phone dropped in water? Covered.

Keypad stopped working? Covered.

Convenience

File your claim quickly and easily.

File claims online or on the phone.

Get six months of warranty support on insurance replacements.

Get reconnected quickly with next business day delivery, where available, for online and phone claims approved by 8 p.m. EST.