I'm having screen problems with my Galaxy S8. What happens is, I randomly get a unnoticeable crack on my phone. I figured it out by putting my fingernail on the screen, and going through the the screen. And then I feel the crack on one part of the screen. After a while, the crack expands to where it's noticeable with the naked eye now. Then it gets to the point that I need to get a replacement phone.

The phone has not been dropped, and it's fully enclosed in a Lifeproof case. This is also not the first Galaxy S8 to do this to me, as well. Also, other prior Galaxy S phone models have done that in the past. Even T-Mobile gave me a replacement device through warranty, and didn't charge me anything. When it does crack in this fashion.

So after so many phone's being defective like this. I also went on Samsung's official fourm site and a post about this issue. But within 5 minutes, Samsung took away the post. Which the same thing happened again, when I made another post. Or posted it the same thing in someone else's post, to the same issue(which to me, means they're trying to hide something). Then I'm also called Samsung, a few times now and in the past about it. But they're pointing fingers at me. Blaming it on me, and they keep telling me how it's my fault. Which they then refuse to help me at all cost. So basically, I got absolutely nowhere multiple times with Samsung.

I've also seen on Samsung's official fourns site, other post about this related to the S8 and S8+. Even in one of them, they provide multiple links to other reports of the same issue.

Also, once or twice in the past period I've had to get a replacement device via insurance as well(because I was not so lucky with T-mobile then), for something that is a clear manufacturers defect! Which I think is totally unacceptable!

So now I do not know what to do question mark exclamation mark I honestly want Samsung to admit this issue! As Gorilla Glass used on the phone, is either cheaply made or has a defect!

Also, I think T-Mobile should let me get out of my phone because of manufacturer issues that Samsung is clearly not admiting multiple times with multiple Samsung Galaxy S models. Which even some of the models were brand new at the time.

I also, do not want to hear a generic response from any of the T-Mobile reps, in this community forum! I want a serious non-generic responses! Because I'm really getting fed up!

I really thank amd appreciate all the help, from other members, and the T-Mobile reps in this community forum in advance!

So basically, the bottom line is different Mario Galaxy S and specifically Galaxy S8 phones. I've been doing the exact same thing. Witch you pay so much money for the device, that this is completely unacceptable!

Gosh, this isn't a fun situation at all. It's pretty clear that you're trying to find a solution as well as make Samsung aware of what's going on. I searched high and low to see if we had any documentation about this. Unfortunately, it hasn't been defined as a known issue which in turn means that an insurance claim would have to be filed in order to get the screen replaced vs a warranty claim which was completed in the past for you. I know this isn't the news you were looking for as it sounds like you take pretty good care of your phones. LifeProof cases are the best, in my opinion! Again, I'm so sorry I can't be of more help to your situation. While we carry the device as a wireless provider, the issue ultimately lies with the manufacturer.

The thing is, this has been going on for me with previous Galaxy models when they were new on the market as well. Starting with the Galaxy S6 Edge+. I've even reported this to T-Mobile before. And if you look in my account from last year. You'll even see how you gave me two replacement devices under warranty, and up until today now you haven't charged me any fees for voiding the warranty. But it was strictly for the phone cracking on its own. Which again can be verified by you looking in your system. Not to mention there's also happened to me on the Galaxy S7, and now the Galaxy S8. This is a part of the Gorilla Glass be cheaply made, or having a malfunction. Which needs to be addressed by Samsung, and I shouldn't have to go through warranty, to replace something at the fault of Samsung.

Even on Samsung's official fourm website, there's a bunch of different post related to the S8 and S8+ wicker screen spontaneously crack on its own

The thing is, this has been going on for me with previous Galaxy models when they were new on the market as well. Starting with the Galaxy S6 Edge+. I've even reported this to T-Mobile before. And if you look in my account from last year. You'll even see how you gave me two replacement devices under warranty, and up until today now you haven't charged me any fees for voiding the warranty. So that to me means, that T-mobile, on the behalf of Samsung. Accepts blames for the screen craking in it's own because you never charged me a void fee, and accepted this under warranty. This was strictly for the phone cracking on its own, which again can be verified by you looking in your system. Not to mention there's also happened to me on the Galaxy S7, and now the Galaxy S8. This is because the Gorilla Glass is bing cheaply made, or having a malfunction. Which needs to be addressed by Samsung, and I shouldn't have to go through warray, to replace something at the fault of Samsung.

Even on Samsung's official fourm website, there's a bunch of different post related to the S8 and S8+ about screen spontaneously cracking on its own. I even made a post on the site, and with in 5 min it got completely removed twice. Which I wasn't threatening anybody, and I wasn't going against any rules on the site. That to me tells me that there's something fishy going on, remove a post twice in 5 minutes or less. But other post on Samsung's official fourm site. Claim, one reason is because when charging the phone it gets really hot, and causes the gorilla glass to crack. Then eventually expand, and get bigger.

So something clearly has to happen, and change!

I am a lawyer, and if Samsung doesn't get to the bottom of this, I have no choice but to send a letter to Samsung from my law office, and then file a lawsuit against Samsung. Maybe even a class action lawsuit, with the other people on Samsung official forum website. I totally understand, that T-Mobile has nothing to do with the manufacturer of the phone. Which this is nothing against T-Mobile, and I won't include you in this. But the reason I'm bringing it to you guys attention is because I've called Samsung at least 10 times. Plus the fact that it's been multiple models in a row, while they were new on the market. Plus I've even spoke to tier 3 managers, that was rude, nasty, didn't care, and even hung up on the call. That I've even called Samsung corporate, which doesn't care, and never wanted to speak to me. They just sent me back down to the regular 800 number customer support, which was again no help.

So at the end of the day, it's clearly not me other people are also having this problem. This really needs to be addressed!

Thanks for getting back to me. From the links you posted, I can see that there are a decent amount of users in the same situation that you are but none have received a resolution. Phone costs are continually rising and with the rising costs, we expect them to last for a while. I truly wish we had solid answers for you about the Gorilla Glass not living up to its standards. At this point, all we can do is recommend an insurance claim.

This is completely unacceptable! I was expecting more than a basic generic answer! I'm not going to accept anything less, then you guys stepping up to the plate and doing what's right for the customer! At this point, like I said before. I do not even want a replacement device through insurance or warranty! I want this to be resolved for the moral of the customer! Again, Samsung refuses to help me, over 10 times! They even completely remove my post from the same site I gave you the links from, within 5 minutes. To me, that is clear and evident. That they're are trying to hide the fact! We the customers, demand better and better responses!

Again if I need to take this to court, to prove a point I definitely will! As again, I'm an attorney and we'll do it myself! Because I'm not going to stand four generic answers, or Samsung do nothing about it!

Also, somewhere in this article they mentioned that the screen breaks on its own. Not to mention, I also see this post it on Verizon wireless official fourms as well. Which I'm not going to post a link to your competitor. You can Google this, and it's on the bottom of the first page. You will see this

I can clearly understand, if I were to drop the phone. But when the Gorilla Glass breaks on its own even for older models. Which there is a ton of Proof, to backup my claim as well. Then it becomes completely unacceptable! Also, it's unacceptable when the cell phone manufacturer, doesn't care! Also, when the cell phone service provider, just responds with the basic generic answers, and making us pay, to take care of a problem which is fault of faulty manufacturing and or faulty parts!

I honestly feel like, we're getting the middle finger. About this situation. Because all the answers, from Samsung and T-Mobile both. Is like there's nothing, Samsung and T-Mobile both can and want to do about it!

In my tech savvy opinion. Samsung needs to do a recall because of the faulty Gorilla Glass. Either by discontinuing phones that have faulty Gorilla Glass. Or really fix the faulty Gorilla Glass issues once and for all, and then replace the phones, where the Gorilla Glass broke on its own.

There's clearly a lot of evidence pointing in my direction, about faulty Gorilla Glass. Which again, even dates back to at least 5 years. Even wth different/older model Samsung phones, and other brand phones as well(which proves my point about my previous order model phones).

I clearly do not want a replacement device, via warranty or insurance! Again, I just want what is correct and morally correct, for the customers that spend a lot of money on these phones!

I've been a customer of T-Mobile, for at least 10-11 years now. I've always paid my bill on time, and always spent a lot of money over the years, upgrading to a newer devices. So I think that it's very wrong, how T-Mobile is handling this for me personally. Also, how Samsung is handling this for me and other customers having this issue. I think, after being a customer with T-Mobile for this long. I can request to get a reasonable response, that is not generic. Especially when I have a lot of Proof, to back up my claims. Which date back to a least 5 years, from what I'm finding on Google Search.

You told me to provide you any additional information. Which I did. It's been about two weeks, and I haven't gotten a reply back yet. Which I can also provide you more additional information, if you need it. As there's a lot of information laying around. That supports what I'm saying.

But I would please like to get an answer from you, before I go further with this. I greatly appreciate it.

am321 , I have reviewed all the links and info you have sent my way. I see that there are a lot of people talking about this. I will get this sent up to our Samsung contact but still at this point an insurance claim would be the way to go vs a warranty claim since it's not identified as a known issue.

But upon reading your response, I don't think going through insurance is acceptable!

T-Mobile and or Samsung needs to take initiative of this issue as a whole company. There's over 5 years worth of claims on different model devices, including even different manufacturers of cell phones that happened to use the same Gorilla Glass. It's clear as day that this is going on, and it's clear as day that the phone glass is defective due to this. They're honestly needs to be a recall and I would not accept anything less than that! Telling me to go with Insurance when I have 5 years worth of claims from other people and myself with previous model devices as well, I think is unacceptable the way I'm getting treated! I know for a fact you don't think this is right Amanda! But you don't want, try or care go to extra mile to do what's factually correct and morally correct!

So I intend to file a lawsuit if nothing is taken care of on a serious level. This is not a threat and this is not a joke. I'm very serious and interested in doing so because I spent a lot of money on products and this is the type of service I get in return! 5 years worth of evidence but no one wants to take initiative and do anything about it! Which again I am an attorney so I know the ins and outs and how to do this. If I don't get a legitimate serious answer I will follow through with this lawsuit! Because I don't think it's right for me, and I don't think it's right for everybody else that spends this money to get these type of issues. The S8 is supposed to be a top of the line "premium device". But it feels far from that being a "premium device" for the fact that it has clear as day manufacturer defects, but no one's taking initiative. When I pay premium prices for a "premium device" I expect premium service! Especially when it's not your fault and it's a defect of the glass, which is clear and evident. I completely understand if I damaged the phone or I broke the glass, but that's clearly not the case here!