IT Support Analyst - Level 3 - Minnetonka, MN or US Telecommute

UnitedHealth Group

The UnitedHealth Group Office of the Chief Scientific Officer (OCSO) is developing an exciting new technology platform that will enable health plans, clinical practices, and all who provide patient care better leverage of patient health data to drive better treatment decision support, higher clinical quality, a reduction in treatment variation, fewer gaps in care, and improved affordability. This platform bridges the divide between traditional Providers and Payers, and will transform the ways in which each person's health care is provided and experienced by delivering health care at a scale that makes a difference. Primary Responsibilities: Provide IT support for web application and batch activities Run, monitor and troubleshoot application batch jobs and online functionality Respond to application war rooms, assist in issue resolution and contribute to high priority impact communications Provide Level 3 support of customer incident tickets and analysis of customer, application or data issues Open problem records to document defects coordinating the involvement of business and/or development resources in problem resolution as necessary Develop knowledge documents to assist in improving / streamlining of L1/ L2 incident triage Identify enhancements to improve supportability, operability or performance of applications within the application group Identify and implement continuous improvement initiatives within the TechOps team Coordinate select Infrastructure Services initiatives within the application group Successful candidates for this role will thrive within a team that is remote and globally distributed. This is a start-up and entrepreneurial team, operating within a large, matrixed enterprise. You will leverage broad technical knowledge and problem-solving skills. You will have the opportunity to participate in projects to build support tools and document processes as new applications are stood-up. Required Qualifications: 2+ years of IT experience Experience providing operational support for critical applications, preferably for large applications on multiple platforms Functional knowledge of ITIL processes Experience with data analysis Familiarity with Agile methodology Flexible to provide support outside of core business hours as is needed Preferred Qualifications: 5+ years of IT operational support experience Healthcare experience Experience in an entrepreneurial / start-up or build setting Oracle PL/SQL development experience Experience working with a remote and distributed team of resources including offshore workers Careers at UnitedHealth Group. We have modest goals: Improve the lives of others. Change the landscape of health care forever. Leave the world a better place than we found it. Such aspirations tend to attract a certain type of person. Crazy talented. Compassionate. Driven. To these select few, we offer the global reach, resources and can-do culture of a Fortune 5 company. We provide an environment where you're empowered to be your best. We encourage you to take risks. And we offer a world of rewards and benefits for performance. We believe the most important is the opportunity to do your life's best work.(sm) * All Telecommuters will be required to adhere to UnitedHealth Group's Telecommuter Policy. Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law. UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment. Job Keywords: IT, Tech, Support, Applications, Kafka, Dynatrace, DT SaaS, DC Rum Jeera, Service Now, Rabbit MQ, Tableau, Minnetonka, MN, Minnesota, Telecommute, Remote, Work from Home Job Title: IT Support Analyst - Level 3 - Minnetonka, MN or US Telecommute Shift: Day Job Travel: No Business: CentriHealth Family: Information Technology Telecommuter Position: Yes Job Level: Individual Contributor Overtime Status: Exempt Posted Date: 7/30/2018 City: Minnetonka State: MN Country: United States Department: CentriHealth - provided by Dice

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