Safety Notices

Safety Notices

January 9th, 2019: Roubaix, Ruby & Sirrus Steerer Tube Collar Recall

Dear Specialized Rider,

Your safety is our top priority. Whenever something happens that may compromise your safety, we take immediate action.

Based upon reports from the field, the steerer tube collar on selected Roubaix, Ruby, Diverge, and Sirrus bicycles may be susceptible to stress corrosion cracking. When that happens, it may result in a sudden loss of steering control while riding. Below is a list of affected models by Model Year:

2017

2018

2019

Roubaix

Ruby

Roubaix

Ruby

Diverge

Sirrus

Roubaix

Ruby

Diverge

Sirrus

S-WORKS

x

x

x

x

x

x

x

x

PRO

x

x

x

x

x

x

EXPERT

x

x

x

x

x

x

x

x

x

x

COMP

x

x

x

x

x

x

x

x

x

E5 COMP

x

x

SPORT

X

X

X

X

X

X

ELITE

x

x

x

x

x

x

x

BASE

x

x

x

x

x

We are voluntary recalling the steerer tube collars on these bicycles and are replacing them with a new improved collar which, together with an adjustment to the torque setting, will significantly improve the collar's resistance to stress corrosion cracking.

Please stop riding your bicycle immediately and visait your local Authorized Specialized Retailer to have a new steerer tuber collar installed at no cost to you.

We wish to apologize for this inconvenience and thank you for your patience.

Thanks for riding Specialized.

Jon Goulet

Director, Global Quality and Rider Care

October 26, 2018: Öhlins RXF Update

Dear Specialized Rider,

Thank you for your patience as we've worked with Öhlins to address the safety concern with Öhlins RXF Air Forks.

We're happy to report that we've received approval for our fork recall and repair program. Starting today, you can visit your local Authorized Specialized or Öhlins retailer to have your fork repaired at no cost to you. Details of the recall and repair are here.

Your retailer will be contacting you via email to provide further details.

Please visit your local Specialized retailer if you have any questions.

On behalf of the Global Rider Care team, thank you for riding Specialized.

Jon Goulet

Director, Global Quality and Rider Care

October 10, 2018: Öhlins RXF Update

Dear Specialized Rider,

We don’t have any updates on the impending recall of Öhlins RXF Air Forks at this time, but we assure you that our teams are continuing to work with government agencies to make progress on an approval.

Thanks again for your patience. We want to get you back on your bike as quickly as we can, and we’ll notify you as soon as we have more information.

Jon Goulet Director,

Global Quality and Rider Care

September 25, 2018

Dear Specialized Rider,

We committed to keeping you updated on the progress of the impending recall of Öhlins RXF Air Forks as originally communicated on September 17, 2018.

We’re happy to update that Öhlins has been making progress with this investigation and has submitted a technical report to the appropriate government agencies for review. There are many factors affecting the timeline to full approval, so we can't project a date. Our Quality, Legal, and Rider Care teams, however, are directly engaged with both Öhlins and the regulatory agencies to help expedite the process.

We realize that you bought your bike expecting to actually ride it, and this issue is disrupting your trips, races, and rides with friends. As we work with Öhlins towards a safe and compliant permanent fix, we're committed to using all of our resources to keep you riding. We have a limited quantity of loaner forks that we can provide to your retailer for temporary use. Availability varies by region, but we encourage you to contact your retailer and we'll work with them to support you.

We will continue to provide weekly progress updates on this page, so please check back with us here next week.

Thanks again for your patience and thanks for riding Specialized.

Jon Goulet

Director, Global Quality and Rider Care

September 17, 2018: Ohlins RXF

Dear Specialized Rider,

At Specialized, your safety is our primary concern. So, whenever this is compromised, we take immediate action.

Based upon reports from the field, we've concluded that the Öhlins RXF 36 29/27.5+ and 27.5” Air Forks that are spec’d as original equipment on the 2017 Stumpjumper, Enduro, and Fuse, the 2018 Stumpjumper, Enduro, Turbo Levo, and Fuse, and the Öhlins RXF 34 Air fork sold separately in the aftermarket, may contain a defect in the top cap which potentially affects safety. Specifically, the right-side top cap on some forks may not be adequately torqued, which in some cases, may lead to the top cap working itself free through riding. When this happens, the air cartridge may abruptly spring out of the stanchion tube causing a risk of injury to the rider. Therefore, we've decided to ask riders to stop riding, and our retailers to stop selling, affected forks and bicycles.

We are working, urgently, in partnership with Öhlins on a remedy to this issue. Once we have obtained the necessary government approvals on our solution, we will issue a recall to fix the forks and get you back riding. As we progress with our recall strategy and approvals, we will provide weekly updates on this page.

Please note that other Öhlins Forks, such as the RXF 36 Coil forks, are unaffected by this notice.

We wish to apologize for this inconvenience and thank you for your patience.

Thanks for riding Specialized.

Jon Goulet

Director, Global Quality and Rider Care

Update 2/15/2018: Allez

Update: 2/15

Thank you for your patience as we've worked to address the safety concern relating to Model Year 2018 Allez (Base), Allez Sport, and Allez Elite forks.

We're happy to report that we've received approval for our fork recall and replacement program, and we've been working hard to source replacement forks to get you back riding as quickly as possible. Starting today, we will begin delivery of forks to your retailer, who will install the new fork on your bike at no cost to you.

As we've stated before, availability of forks will initially be limited, but we expect more forks to arrive each week. We anticipate having sufficient quantities to serve all riders globally by the end of March at the latest.

Your retailer will be contacting you via email to provide further detail on the recall and the replacement program. When a fork is available to match your bike, your retailer will contact you to schedule the replacement at your convenience.

Please email [email protected] or call directly at (800) 722-4423 if you have any questions.

On behalf of the Global Rider Care team, thank you for riding Specialized.

Jon Goulet

Director, Global Quality and Rider Care

Stout

Dear Specialized Rider:

At Specialized, it's our priority to ensure that you, our rider, can use our products safely and with confidence.

We have identified a very small number of Stout cranks with direct-mount chainrings (sold only with our MY18 Fuse Comp and Fatboy SE models) that may have been manufactured with an important dimension out of tolerance. In extreme, and very rare cases, this production variation could lead to the drive-side crankarm disengaging from the crank assembly, causing a risk of injury. Only cranks manufactured in 2017 are potentially affected.

By this letter, we are announcing a voluntary recall of affected cranks, which have a serial code beginning with “17” embossed on the inside of either crankarm. We have partnered with the crank manufacturer to improve the manufacturing process, as well as to provide you with a like-for-like replacement of your crankarm. These replacement parts are available immediately and may be obtained by contacting your Authorized Specialized Retailer. Your retailer may also reach out to you directly. In any case, you should stop riding your affected bike until the replacement crank has been installed.

To obtain your replacement crankarm, contact your retailer. Your retailer will help you identify whether your bike is affected and will obtain the replacement parts from Specialized. In most cases, we will have you back riding within 48 hours of retailer contact.

Thanks for your understanding, and we sincerely apologize for the trouble.

Jon Goulet

Director, Global Quality and Rider Care

UPDATE: 1/24/2018

In December we issued a notice asking you to stop riding your affected Allez, and that we'd replace your fork with a new one painted to match. At this time, we are happy to update that production of replacement forks is going according to plan and without delay. Pending regulatory approval, we expect being able to replace forks beginning in early February.

Please be aware that while our team is working hard with our suppliers to meet global demand, initial quantities will be limited. We will be allocating forks on a first-come, first-served basis. Priority will be given to riders who have signed up in advance at their retailer. If you have not done so already, we invite you to contact your retailer and provide your bike details and contact information so that we can prioritize your replacement.

When you sign up for a new fork, we will offer you a credit of $75 to use on Specialized merchandise at your local retailer. Please note this pre-order is NOT necessary to be eligible for a new fork or the $75 gift from Specialized, but it will help us get you a fork as quickly as possible.

Our next communication on this topic will be in early February. At that time we should be able to provide specific details to you and your retailer to get you a new fork. In the meantime, if you have any questions, please contact your retailer or Specialized Rider Care.

Thanks again for your patience, and thanks for riding Specialized.

Regards,

Jon Goulet, Director of Global Quality and Rider Care

Dear Rider,

Thank you for being a Specialized customer. We have been working on a safety improvement that needs to be made to your current Venge ViAS. Specialized has received isolated reports from the field of the rear wheel coming out of the rear dropouts, which can cause fractures in the rear triangle. Please read Specialized’s notice below.

Your safety is of the upmost importance to Specialized and your retailer partner At this time please stop riding your Venge ViAS Rim. We ask that you bring your bike to our shop so we can install the replacement rear derailleur hanger. This will be of no cost to you.

Please email [email protected] or call directly at (800)722-4423 if you have any questions. We appreciate your cooperation with this update.

At Specialized, safety is our primary concern, and when safety is compromised for the rider, we need to take action.

After careful examination, we've concluded that some model year 2018 Allez, Allez Elite, and Allez Sport model bikes may contain a manufacturing defect in the fork crown which potentially affects safety. Therefore, we've decided to prepare for a recall which will involve replacing the existing fork with a new fork.

By this letter, we're asking riders to stop riding, and our dealers to stop selling, affected bicycles. Even though, to our knowledge, no one has been injured and no regulatory agency has brought this to our attention.

We've already engaged our considerable manufacturing resources to supply high-quality replacement forks, painted to match your bikes. Riders who've purchased these bikes will be our first priority for replacement, followed by our retailers. As riders ourselves, we fully understand and are working hard at finding solutions to minimize your inconvenience. We hope you'll understand and appreciate that we will need time to obtain necessary government approvals and time for our factories to produce a sufficient quantity of forks for the recall.

We assure you that getting you, the rider, back on your bike is our highest priority, and that we're working day and night to make this happen as quickly as possible. As we progress, we'll provide regular updates to you on Specialized.com. And when we begin to deliver replacement forks, we will promptly notify all concerned.

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