Job Description

To execute all mise-en-place duties and responsibilities as directed, on time, according to the predetermined standards
To engage in food and beverage service delivery as per the predetermined standards and sequence
To have thorough knowledge of the menu, drinks list and wine list and to be able to respond to guest inquiries.
To ensure that guests expectations are met or exceeded by providing an efficient, friendly and attentive service
liaises with the kitchen, stewarding, bars and housekeeping in operational matters to ensure the operation runs smoothly
Collects and delivers laundry according to hotel procedure
Checks and collects supplies from the stores according to hotel procedure
Maximizes revenue in the outlet by implementing upselling procedures
Helps maintain the outlet in top physical condition by reporting any engineering or housekeeping defects to supervisors
Helps maintain standards of cleanliness by carrying out front and back of house cleaning duties as directed
Handles customer complaints if possible, or reports them to supervisors.

Desired Candidate Profile

Keywords

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Citymax Hotels

We asked travelers what they like and built a brand around it. Warm and friendly service, a comfortable bed, good food and entertainment, all at an affordable price. This is what our guests want and this is exactly what we are. Some call us a home away from home, others an ideal transit hub. For som
e we’re the best weekend watering hole, others can’t get enough of our lip smacking grub. Our locations have been referred to as landmarks and our team members as “best buds”. We’re always part of our guests’ memories (and their insta feeds). They miss us when they go away and are delighted when they come back! Why don’t you come and try us for yourself?