Title:
Learn More About Our Digital Product Team!

Requisition ID: 66014

At Scotiabank Digital Factory, the reach and opportunity of a global organization meets the passion and drive of a startup. Reinvention starts here—and it starts with you.

We believe that the pathway to success is paved with user feedback, so we’re constantly asking our customers how they want to bank. When we find an opportunity to make things people will love, we assemble teams of specialists to collaborate in Digital Factories in Canada, Chile, Mexico, Peru, and Colombia. We work fast, and we work smart. Join us to create meaningful experiences and build the bank of tomorrow for our customers around the world.

If you’d like to learn more about the Digital Factory workspace, our Digital Banking career opportunities, Communities of Practice, and open source projects, check out our microsite: https://digitalfactory.scotiabank.com/

Disclaimer

“This is for ongoing opportunities and not for an active or specific position. As such, you may not hear back from us immediately. In addition, this is a general overview of the Digital Product Community of Practice; therefore actual roles, in reality, will vary in their seniority and specific skill sets needed.”

What does Digital Product at Scotia really mean?

We’re obsessed with creating innovative digital products that empower our customers to bank the way they want, no matter where they are. In practice, that means we take ownership of business objectives and translate them into digital priorities that drive customer experiences. This includes both the creation of new digital products, like our new mobile app and the reimagining of existing products to revolutionize the customer experience. If you want to help define how digital products are built and build relationships with different business lines around our customer’s needs and pain points, then read on!

Who would I be working with and what are they like?
Teamwork makes the dream work! Within Digital Banking, you’ll work with other Product Owners and cross-functional teams in Design, Engineering, and Analytics. Outside of our business line, you’ll build relationships and cultivate collaboration across the entire organization. If you haven’t already caught on, we’re obsessed with customer experience, and we look for individuals who share the same values. We want to create seamless digital customer experiences that are valuable and accessible to all of our customers.

Recently, we released Scotiabank’s new mobile banking app! While this was a collaborative effort across all of Scotiabank, the Digital Product team played an integral role in creating the experiences within our newly launched mobile banking app. One thing we’re really excited about is our redesigned Help & Search experience. We identified that most of our digital customers were engaging with us to find quick answers to basic questions, so we built an autofill search function right into our mobile app. Customers can now quickly get the answers they need, take shortcuts to their desired actions, and bank the way they want—all without having to call the customer care line.

Sounds intriguing, but how do I fit in?
A background in Digital Product or Digital Project Delivery sets you up for success on our team. At times things can change on the fly, so it’s important that you can adapt quickly to lots of moving parts. Previous experience in agile environments will be helpful. While you don’t need to have a technical background, many of our projects involve several programming languages, so a high-level understanding of the technical side is an asset.

Key areas we recruit for include…

Associate Product Owner (APO) Program: Designed for recent multidisciplinary grads with interests around technology, business, and design, this rotational program allows you to work on product teams across Digital Banking and Canadian Retail Banking. It’s a great opportunity to learn the ins and outs of being a Product Owner.

Product Roadmap: Define the digital product strategy and apply a strategic, holistic lens to prioritize the roadmap, incorporating feedback from across the organization.

What’s in it for me?
• We have an inclusive and collaborative working environment that encourages creativity, curiosity, and celebrates success!
• We provide you with the tools and technology needed to create beautiful customer experiences
• You'll get to work with and learn from diverse industry leaders, who have hailed from top technology companies around the world
• Dress codes don't apply here, being comfortable does!
• Free shuttle service to and from Union Station, which means more money in your pocket
• Onsite subsidized cafeteria with a chef, so you can snack all day, every day
• Onsite fitness center, so you can feel your best
• Access to thousands of online and in-person courses so you can brush up on skills, or learn new ones
• Clear career mapping and progression. We hire you for your talent and not just for the job. We want to see you succeed not just in your role but in your career as a whole
• A competitive rewards package that includes a base salary, a performance bonus, company matching programs on pension and profit sharing, paid vacation, personal & sick days, medical, vision and dental benefits that start from day one and much more!

Location(s): Canada : Ontario : Toronto

As Canada's International Bank, we are a diverse and global team. We speak more than 100 languages with backgrounds from more than 120 countries. We value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our Recruitment team know. If you require technical assistance please click here. Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at Scotiabank; however, only those candidates who are selected for an interview will be contacted.