ROCA Industry AB, company registration number 556103-3902, is the controller of the personal data you provide when placing an order with us, or signing up for our newsletter. Your data is treated with caution and we never pass on, sell or swap your data for marketing purposes to any third parties.

The reason we need your personal data is to be able to handle your order and deliver your goods, but also to improve our customer service and to facilitate our communication with you.

The information needed to dispatch your order is your first and last name, your billing and delivery address, your phone number, e-mail address and country. Your e-mail and telephone number are required for your order confirmation and so that we can contact you regarding the delivery or eventual complaints. The data is required to fulfill the terms of the purchase agreement or we will have to deny the purchase.

We will have to save your data until the purchase is done, your goods have been delivered and we have received your full payment. After your purchase has been completed we will store your data for 10 years in order to be able to handle eventual complaints.

You can choose to subscribe to our newsletter, but - at any time - you can unsubscribe from it.

Data that is forwarded to third parties (Data processors), is only used to provide you with our services, as within

- Transports (logistics companies and freight forwarders). These data processors are independent personally responsible, which means that it is their privacy policy and security regulations that apply.

- Payment solutions (card-insolvent companies, banks and other payment service providers). These are also independent personally responsible, which means that it is their privacy policy and security regulations that apply.

- IT services (companies that handle the necessary operations, technical support and maintenance of our IT solutions). Here we have written agreements through which they guarantee the security of the personal data being processed and undertake to comply with our security requirements.

- Accounting and payroll administration. These data processors are independent personally responsible, which means that it is their privacy policy and security regulations that apply.

- Communication and marketing. We communicate mostly by email and this communication is among others invoices, pricelists, information about products and other information we think might have your interest or which we must send to you to fulfil our obligations to fulfil your order or by law.

The data that we collect from you is stored within the EU/EEA. Our IT systems are all within this area, but sometimes we need to share your personal data with a data processor outside the EEA - but the data processor will only receive such information as is relevant to the purpose.

Your rights

You have the right to request information about the personal data you have submitted to us, at any time. You have the right to get a copy of your data transferred to you or to another party. You have the right to request rectification of your personal data if the information is incorrect, including the right to have incomplete personal data completed. Contact us at info@rocaindustry.com.

You also have the right to lodge complaints with the appropriate regulatory authority at any time if you believe that your personal data is processed in violation with applicable privacy laws.

ROCA Industry AB takes your integrity seriously and ensures that the information you provide us when using our services is protected. We do our utmost to maintain the technical and organizational measures required to protect all data from unauthorized persons. However, we cannot guarantee that our webshop will never be affected by viruses or spam.

Cookies

Cookies are text-based data files that a website may request to save on a visitor's computer. Cookies are used, for example, to give the visitor access to various features or services on the website. If you do not want to accept cookies, your browser may be set so your computer automatically denies storing of cookies, or informs you each time a site requests to store a cookie. Through the browser, previously stored cookies can also be deleted. See the browser's help pages for more information. Note that if you choose to decline the storage of cookies, functionality may be restricted to certain parts of the website and the website may not work properly.

Our purposes with cookies

We use the Google Analytics tool to get a picture of how the visitor uses the website, the number of visitors etc. By understanding how the website is used, we can develop and improve it.

Third-party cookies

We use third-party cookies. The information in these cookies, which comes from our partners in eg. social media, is used e.g. for targeted marketing, which means that custom ads may appear when you visit other websites. If you do not agree that such third-party cookies are used, you can set your browser's security settings so that third party cookies are not accepted.

Links

At www.rocaindustry.com there may be links to other websites that ROCA Industry AB is not responsible for. We provide these links in order for you as a customer to be able to get more information, but we cannot be held responsible for the content of the websites or their privacy policies.

Copyright

The content of our webshop is copyright-protected and is owned by ROCA Industry AB. It is permissible to download, print, copy and blog about the material in our webshop for your own private purposes, but not for commercial purposes. The material must not be changed and it must be clearly stated that it belongs to ROCA Industry AB.

Photos in the webshop cannot be copied, all rights belonging to ROCA Industry AB.

General

ROCA Industry AB may make changes to this policy. The latest version of the privacy policy is always available on our website.