Pros: The manager Aaron was tryingoing his best to serve the customers.

Cons: Give the staff help, many cars were damaged and not able to be used. Severe customers had to wait for. Vars to be returned. I had the choice between a Ford Fiesta with no access, or a Mitsubishi with a cracked windshield, or another car with no registration sticker. Ridiculous that I paid for a safe, clean damage free vehicle, but get this choice, with no discount. I travel a lot but my days of using enterprise are likely over.

9.6 Excellent

26 Sep 2016

Overall good

Pros: Mostly good.

Cons: the car did not have oil change done and it was due very early in our trip.

10.0 Excellent

16 Oct 2016

Pros: Fast checkout. Free upgrade.

7.6 Good

18 Oct 2016

Pros: Friendly staff

Cons: A previous costumer had smoked in the car

9.6 Excellent

9 Oct 2016

Pros: The Nissan drove fine and had enough power.

Cons: The ride was just OK not what I would expect from a mid size vehicle. I did not like the visibility hard to check the right rear for vehicles when changing lanes.

10.0 Excellent

14 Oct 2016

Very good desk staff; helpful and timely

Pros: The people who helped me at pick up and drop off were really great

10.0 Excellent

15 Nov 2016

They never disappoint

Pros: I never use another rental car company. The wait times are short, the employees are friendly, and the quality of the cars is consistent. You can't go wrong with Enterprise.

2.0 Poor

10 Jul 2016

Worst service ever

Cons: Worst service ever will never use again they call you back at last minute tell me they have nothing to offer other then small car well 3 kids and a wife dont work in a match box car had to book with another company

8.0 Good

7 Sep 2016

Pros: Everything but the size of the car/

Cons: Rented a Ford that was touted as a full-size sedan.I'm 6'1", and could barely squeeze into the thing. Can't remember the model name but I think it was a Focus.

10.0 Excellent

4 Nov 2016

Good service!

Pros: Price and comfort of the vehicle! Service was great.

Cons: I thought that the location was at the airport, but it was actually a 10 minute ride away. I almost missed my flight returning.

Cons: Cancelled my reservation since I didn't pick up within 1hr. window. Reservation made using West Coast time which they claimed was East Coast. Had to re-enter whole reservation. Busy so took nearly an hour. On return tried to overcharge me $190 for gas claiming empty tank. I had filled up <2miles from drop off. Attendant didn't know how to issue receipt. Had to wait till they found supervisor in office to find out how much they overcharged.
One word of advice -DON'T

2.0 Poor

17 Oct 2015

Cons: Dirty vehicle

2.0 Poor

1 Nov 2015

Cons: Over 1 hrs to get car out of garage....

2.0 Poor

6 Nov 2015

Cons: A car rear-ended me. I had to wait two hours for a tow truck to come from Budget. When the tow truck came it broke down and I then had to wait another two hours. Budget refused to send me a new car. Never renting with them again.

6.4 Good

5 Dec 2015

Great ride, horrible service.

Pros: The ride in the car as great! Gas mileage a plus.

Cons: We run into problems at pick up and check out each time we use budget. The line is always long because the rep. seems to not know what they are doing or having side bar conversations. On top of that when we check out we always want to use another form of payment. Well, this time we wanted to split the payment between 2 cards. It took 10-15 min just for the rep to figure it out, after asking another rep. Then he swiped both cards and turns out they weren't even charged, the original credit card was charged, plus 2 other very higher pending charges that have not dropped yet as of today, he assured it was going to process correctly. It would be nice if budget was a lot smoother like Enterprise.

9.2 Excellent

20 Dec 2015

Pretty cheap and pretty fast

Pros: Got what I was expecting. Car return was quick and efficient at 5:30 am.

Cons: Rental agent accidentally charged me much higher price than in the reservation. He corrected his mistake when I pointed it out to him. Bringing a printout of the reservation was helpful.

Cons: Agent tried to talk me into bigger car, extras. Didn't tell me contract in brochure. Couldn't get out of garage not only held me up, but also the unfortunate cars behind me. The car only had 3/4 tank of gas, but I did return it full. Thought tacked on charges were a little high. Might want to inquire into those when making reservation.

7.2 Good

18 Jan 2016

Pros: I like how simple and easy it was to pick up and drop off the car.

Cons: I had an additional $120 charges I was unaware of and a simple road trip from a Thursday to a Sunday turned into something that I will probably ask for the final number first... Otherwise easy but not worth the $$

3.6 Mediocre

27 Jan 2016

Pros: The staff seemed great and were very friendly. They even offered to upgrade me at no cost.

Cons: Turns out it wasn't at no cost. When I returned the car, they charged me an extra $100 for a vehicle I didn't even want to begin with. I was told the car I wanted was buried in the back, so it would easier if I just took the nicer one.
Also, they have an 800% mark up on fuel. I get that it's always more if you don't fill up yourself, but when fuel is $1.50/gal and you're charging $9.80... maybe a little excessive
I'll never rent from Budget again

10.0 Excellent

13 Mar 2016

awesome

Pros: I loved that my sales rep Loul was so nice, friendly and efficient. He service was excellent.

Cons: The rep was rude, apparently their prices have increased, and you no longer have the choice of selecting your own vehicle. If you want to switch to another vehicle in the same category, that will change the price of the rental agreement.

5.2 OK

22 Jul 2016

Good, Bad and Ugly

Pros: Desk agent at check-in was courteous and remembered me from previous visits. He had a lot of customers and handled them well, but wait time could have been streamlined if the people sitting in the staff room directly behind him had offered to help.

Cons: At return, there was just one man working. I asked for a receipt (as I have to turn in printed receipts for expenses and was hoping to drop in the MAIL before my international flight. He said he couldn't do it and walked off mumbling something. As i was unloading the car (I carry a lot of equipment with me when I travel) he returned, asked for my contract and wrote FULL on it (I had left the gas receipt on the dashboard). I told him the contract had "estimated cost" and was not acceptable to my employer, he instructed me to go to desk to get a printed copy. Keep in mind, I have A LOT of stuff, and I'm scurrying to make a 7:00 AM international flight. I am also the only one in the parking garage besides him at 5:00 AM. He made no offer to help me retrieve a carrier, to call the desk to have the receipt prepared, and was not carrying the typical handheld ticket printer every car rental company uses for return ease.
The woman at the desk asked me why I needed a receipt and had an unfriendly disposition about being bothered, as typing the information into the computer there seemed to be a deliberate method of slowly and angrily tapping the keys, then reading the screen with a pinched-up facial expression. She demanded a receipt (despite the gate agent's scribble that the tank was full) and then typed in a whole lot more information. Returning a car has never been so complicated, and as the lasting impression of Dollar, an unfortunate portrayal for the company.

8.0 Good

14 Nov 2016

There was spilled coffee on the console and some o

Pros: It was very good on gas

7.2 Good

20 Oct 2015

Beware fees, taxes, and other misc charges that ma

Cons: I didn't like learning of all the hidden fees that doubled the end cost of renting a car.

4.0 Mediocre

4 Nov 2015

Bait-and-Switch

Pros: In the end, I got the car I reserved, but not without a fight.

Cons: COMPLETELY unfriendly counter service.
Trying to rent me an Economy car when I paid for a Compact, and saying there was no difference

9.6 Excellent

10 Nov 2015

efficient and reasonable

Pros: pickup and return were quick and easy

Cons: N/A

8.0 Good

30 Nov 2015

Pros: There was great customer service at the counter and the pick-up/drop-off was fast and hassle free.

Cons: I had a long trip and the car wasn't great on the highway. It was a bit too small and had terrible pick-up. I also paid twice as much as was listed on kayak.

6.0 OK

15 Dec 2015

Lousy customer service

Pros: Reps need training. Daily rate was off.

9.6 Excellent

17 Dec 2015

Found a good deal through KAYAK

Pros: I needed a mid-size SUV, and found a reasonable price for DOLLAR versus other options. Pick up went smoothly and there were several options for me to choose from. The vehicle performed well and was very clean. Drop of went without a hitch and I was on my way to the terminal quite quickly.

Cons: Every car rental company scripts their check-in process to add-in options that aren't required. I wish they would be more clear. This experience wasn't bad - but I could have ended up paying more if I hadn't declined insurance that is already covered by my car insurance policy.

Pros: Smooth sailing from reservation to turn in. A lady (actually acting in the role of receptionist) met me as I approached Alamo and made everything so simple. I was out of the lot and on the road in ten minutes.

Pros: The staff at this location, both behind the desk and in the garage where I picked up the car, were bizarrely nice for a car-rental place -- not just polite, but they joked with me and were truly friendly. It was confusing. I think maybe they didn't know car-rental places are supposed to be rude and deliberately unhelpful. Made my whole day.

10.0 Excellent

30 Nov 2015

Solid rental, no issues.

Pros: Easy to pick up and return.
Drove great and was exactly what we needed.
Setting reservation was a breeze.

Cons: Nothing

2.0 Poor

30 Nov 2015

Cons: The woman at the desk had a whole lot of attitude. Unacceptable.

8.0 Good

6 Dec 2015

Pros: Easy to book

Cons: Wish it was faster to do paperwork took too long at desk

10.0 Excellent

7 Dec 2015

going the extra mile!

Pros: Both the gate agent and the lot agent stayed late so the I could get a last-minute car to drive to my home, after weather had forced my flight to be redirected to columbus.
Their willingness to go above and beyond to stay after closing was much appreciated!!!

Cons: i though that i had made the reservation for the columbus airport and it was off airport. the people at the hertz counter at the airport did nothing to try to accommodate my needs with the mix up and would not even cancel the reservation at the other location so i booked at AVIS
another reason that i dont like Hertz... no customer service

3.6 Mediocre

2 Feb 2016

Fast service but mistakes

Pros: In and out

Cons: The original invoice the customer service woman gave me was over twice my quote from Kayak. Then her boss came out to fix it and said "This happens when you book through third party sites" and acted like it was a big hassle to fix my issue.
They did not provide clear instructions about the rental return process.

8.4 Excellent

21 Jan 2016

Pros: Rental price was very low for a one-way reservation.

Cons: Pickup took over 30 minutes. Car wasn't ready / available, even though I came at the time stated in reservation.

10.0 Excellent

3 Feb 2016

Great staff, great car...location dicey

Pros: Brand-new car in excellent condition; friendly, helpful staff.

Cons: The location is dicey. My cab driver who dropped me off asked me twice if I was sure I had the right location and didn't want to let me out of the car! There is no sign and it looked like I was being dropped off at an abandoned garage.

Cons: I couldn't keep my personal car there on site because they close the gates.

4.0 Mediocre

27 Oct 2016

Cons: There were a LOT of fees added on after the fact. I was quoted $173 on Kayak but the rental ended up being over $270.

8.4 Excellent

30 Nov 2016

Okay

Pros: Reasonable prices.

Cons: The location is very unusual and somewhat difficult to find.

6.0 OK

24 Oct 2015

Bait and Switch

Pros: The car was comfortable. The agent at the Airport Hertz was fine.

Cons: The windshield wipers were old and did not work well.
We paid an additional $100 over the contract since we picked the car up at the airport.

2.0 Poor

2 Nov 2016

Awful

Pros: nothing

Cons: They were super unhelpful and the whole experience was too much of a hassle. Wanted to put a 2oo$ hold on my account for a one day rental and gave me grief bc my insurance wasn't paying for it. Why would my insurance have to pay for a leisurely rental?? I walked out and booked next door to budget instead and it was the best decision ever.

Pros: The Hyundai Elantra handled well and I received great gas mileage. We were also able to store all of our luggage in the spacious trunk.

Cons: There was some obvious cleaning needed of the steering wheel and the bottom center of the windshield was a haze where the cleaners never quite reach when cleaning. What irked me the most was I prepaid $9 per day for insurance only to find out that it didn't cover everything. I would have to pay another $7 per day for loss of use of vehicle coverage if it were in an accident. The $7 is a ripoff charge.

5.2 OK

21 Jun 2016

Won't Use Thrifty Again

Pros: Unlimited miles is about the only thing positive I have to say about this rental.

Cons: 1. The guy at the counter seemed more interested in flirting with the girl ahead of me than extending any real customer service.
2. There was a dent in the front fender which we did not see until we stopped 30 minutes down the road. I immediately took pictures with my phone and called Thrifty's 800 number to report this damage. The gentleman was nice and thanked me for reporting it. I wanted him to know I would not be held responsible for this damage and that no one at the pick up site ever inspected the car before we drove away.
3. When we returned the car I mentioned the damage to the guy at the drop off site and he said, "Yes, I saw that." I explained that it was there when we first got the car, that I took pictures and that I called Thrifty's headquarters to register the complaint. He said it was MY responsibility to inspect the car before taking it off the lot not the agent's! Seriously? I told him I would not be held responsible and he just looked at me with a stupid smile and said the company would be contacting me about the damage.
4. The car reeked of cigarette smoke so their "No smoking" policy obviously is a joke.

4.0 Mediocre

28 Jun 2016

Never again!!!!

Pros: Excellent vehicle...jeep Cherokee

Cons: The interior of the vehicle which includes the passenger seat & rear seat were absolutely filthy and the rear seat cup holder had some type of sticky substance inside of it...ill will never rent from thrifty!!!

6.8 Good

20 Sep 2016

Cons: returned car early and found out there was a fee for that.

7.2 Good

16 Oct 2016

Car was fine, customer service was abysmal

Pros: Car was clean, functioned well

Cons: Wait to pick up car was nearly an hour, one customer service rep was distracted catching up with a friend

2.0 Poor

21 Nov 2016

Awful and rediculous

Pros: Nothing horrid service

Cons: Well lets see...the fact that i had a reservation for the car and srove all the way to the airport early to pick it up and the counter was closed so hax to go up to the carport which is fine..then saw a line out the door walked up and was approached by a rude worker telling me to leave bc they were out of cars. The whole airport was out of cars on a tuesday. Then i asked what abt the people with reservations and told that they only had 6 cars left and it was firat come first serve. Why do i bother reserving then? Why wouldnt you take care of the people with reservations first?! Then give the other cars to the people who wwre walk ins. I asked this and the guy told me he just works there and they are told to give them out as people walk in reservation or not. So bc of this my girlfriend had no way of getting to Michigan the next day for her grandfathers funeral and was devestated. Thanks for nothing!

8.8 Excellent

28 Nov 2016

Good value rental

Pros: Through kayak I was able to get a good rate on a SUV. The counter experience was smooth and quick. The car worked fine.

Pros: Rented an SUV for a family vacation. Excellent car, very clean, staff was excellent as always!

8.8 Excellent

17 Jul 2016

Pros: Drop off was very expeditious.

Cons: Long line at pickup. Agents seemed distracted.

4.8 OK

7 Nov 2016

Cons: The car was given to me very dirty. When I called to submit a dispute, I never received a follow up. When I returned the car, the person was not even aware of what happened ans didnt even do anything to hear my complain. He just sent me to an office so I can complain. It was not about complaining but the perception that is given to customers about not cleaning their main products

2.0 Poor

8 Nov 2016

Pros: They are open until 2am

Cons: My car had a terrible odor. Would. It go away.

10.0 Excellent

30 Mar 2016

Pros: only place that seemed to have a large suv for rent.
my normal "goto" enterprise said they had one but it turns out they only have them at the airport...for like$300 more!
kinda bait and switch....list them but didn't have them.
avis did.

6.4 Good

16 Aug 2016

Pros: Drop off was easy. Vehicle size was great.

Cons: Car was over an hour late and I was late for leaving on vacation. Car was filthy inside and outside. Fog light was burned out. It had no rear wiper blade to see safely. The front windshield was cracked and it was there when I took it off lot and they accused me for it. They never saw it i told them so they could fix it so much for honesty.

Cons: Picking up the car was an ordeal. Flight got in late at night and I stood at the counter for 20 minutes while someone typed in all my info by hand... then I had to go to another counter on another floor to actually get the car. Took way too long, especially when I easily could have completed all this online earlier.

8.8 Excellent

26 Jun 2016

Very quick pick up and drop off

Pros: I liked the efficiency of the customer service. Great experience. I would definitely use this company again.

Cons: The car did have an odor on the inside that was not enjoyable. I understand they check them quickly and probably would not notice it at that time.

10.0 Excellent

4 Aug 2016

Great deal, no troubles

Pros: I got a great deal through Kayak for a bigger size then I'd ever normally rent (standard) and was able to go from CMH to drop off at CLE which was really convenient and didn't get hit with exorbitant fees. I had a very early AM flight and the after hours drop off worked perfectly.