A comparison of each HMO’s performance to the New Jersey HMO average shows how effective the HMOs are in providing high quality medical care to their members.

Higher than average scores mean better performance.

Circles compare each selected HMO's score to the average for New Jersey HMOs. Bar graphs show scores for each HMO on these topics.

Performance Compared to the Average

Higher than the New Jersey HMO average

About the Same as the New Jersey HMO average

Lower than the New Jersey HMO average

HMO

Rating of
health care

Getting
care
quickly

Rating of personal
doctor

How well doctors communicate

Aetna - HMO/POS

AmeriHealth - HMO/POS

CIGNA - HMO/POS

Health Net - HMO/POS

Horizon - HMO

Oxford - HMO/POS

Due to differences in sample size, HMOs with the same or similar scores can have different circle ratings.

Rating of health care
Percent of members who rated their quality of care
a 9 or 10 on a scale from 0 (worst possible) to 10 (best possible):

Getting care quickly
Percent of members who said they • always were able
to obtain advice, get timely appointments and get
care for an illness or injury • never had to wait over
15 minutes past appointment time to see a provider:

Rating of personal doctor
Percent of members who rated their personal
doctor a 9 or 10 on a scale from 0 (worst possible)
to 10 (best possible):

How well doctors communicate
Percent of members who said their doctor always • listened carefully • explained things clearly • showed respect • spent enough time with them:

OPRA is
a state law that was enacted to give the public greater access to government
records maintained by public agencies in New Jersey.

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