Programs & Services

We offer a range of services built around our proprietary MAGIC® training approach. Our programs and coaching have helped thousands of associates at service organizations increase their ability to Make A Great Impression on the Customer™ every time.

MAGIC System Overview

When you work with Communico, we listen to you to design a training initiative that meets your business and learning objectives. The four elements of the MAGIC System provide a powerful guide to help you solve your most pressing customer service challenges. You can choose those elements that directly lead to the measurable results you seek.

Certification Builds Internal Capability

If you have facilitators in your organization, certification is a cost-effective option. Certification programs are available for many of our courses.

Please note that we take certification seriously – participants need to demonstrate a strong understanding of content as well as the ability to facilitate effectively. Our three-step process ensures the quality and impact you expect.

Communico helps organizations build and sustain exceptional service cultures. With our MAGIC® system of training and consulting services, we collaborate with you to measurably improve your customer and employee experiences.