Privacy Policy

We would like to take this opportunity to assure you that we are 100% committed to protecting your privacy and security.

Your Personal Information that we may collect

In order to process your enquiry and to provide you with the best possible level of service, we may need to collect some necessary information about you, your name, company name, telephone number and e-mail address. This will only happen when you complete the enquiry form.

However, we only use the information we collect about you in accordance with the General Data Protection Regulation 2018.

We will not, under any circumstances, pass any of the information we have collected about you on to any third party. Our commitment to customer service ensures that all personal information is held securely, in accordance with both our internal security policy and the General Data Protection Regulation 2018, to ensure that no other party is able to view your details.

If you wish to check the information that we hold about you, you can do this at any time by emailing us. If any of the information we hold is inaccurate, we will delete or correct it immediately. Our security procedures mean that we may request proof of identity before we are able to disclose sensitive information to you.

Emailing

We do not endorse 'spam' mail - we know how annoying this is! We will send you information that may be relevant to you and we will send regular newsletters to all of our customers. If you choose to do so, you can unsubscribe to these at any point.

Cookies Statement

Our websites use cookies. A cookie is a small file of letters and numbers that we put on your computer. These cookies allow us to distinguish you in anonymous form from other users of our websites and helps us to provide you with a good experience when you browse our websites. The cookies we use are either 'analytical' cookies, which allow us to recognise and count the number of visitors and to see how visitors move around the sites when they are using them, or functionally necessary for the sites to operate. This helps us to improve the way our websites work, for example, by ensuring that users are finding what they are looking for easily.

Some cookies are essential to ensure this website works for you in the best possible way. You may delete and block all cookies from the sites, by activating the setting on your browser that allows you to refuse the setting of all or some cookies, but you may not be able to access all or parts of our site.

Read more about individual cookies we may use and how to recognise them below.

Cookie

Name

Purpose

System cookie

PHPSESS

This cookie is set by our website's back-end system, upon arrival at our website. It is not used by us for any purpose. This cookie is deleted when a user closes their browser.

Site cookie acceptance

cookiesDirective

This cookie is requied to determine if a user has accepted the use of other non-essential cookies on our website.

Google Analytics

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These cookies are used to collect information about how visitors use our site. We use the information to compile reports and to help us improve the site. The cookies collect information in an anonymous form, including the number of visitors to the site, where visitors have come to the site from and the pages they visited. Click here for an overview of privacy at Google

Commercial

Commercial mechanical engineering specialists for clients across Kent and the South East..

Domestic

Total domestic heating and plumbing services for customers across the South East.