Ideally. those who ¥e closest to the problems and opportunities in an organization are the ones who come up with the options to be considered by the change leadership team. To ensure face validity and inclusion of the best options, the options identified should be reviewed by a representative sample of those being asked to change. In our child support case study, noncustodial parents and county clerks across the country expressed frustration with the fact that non-support-paying parents were getting harder to track and more elusive than ever. As a result, the federal government took this input, explored the root causes of the problem, and identified a number of possible responses. A number ...