Baxi Commercial boosts its service support

11 August, 2008

Baxi Commercial Division has increased the size of its technical-service team and incorporated new technology to ensure a first-class service for customers. The technical team (pictured) has been doubled to six people to provide a response to incoming calls within 1 min 30 s and only 2% of calls ever lost. A new web-based portal for booking service calls enables engineers to remotely access details of their planned calls and all the parts they are likely to need. Feedback after a call can be fed back using the same web-based system, enabling further parts to be ordered immediately for next-day deliver, as long as they are available.