22
Jobs Found

Skills: Local Support Engineer, IT Support, IT Support, Service Desk, IT Support Engineer, Desktop Support, Deskside Engineer, First Line Support, 1st Line Support

Our Bristol city centre based client requires a Service Desk Analyst for an initial 3-month contract to assist customers with face to face, deskside and remote support.

Responsibilities

Provide deskside support and deliver hardware break fix solutions to the Business in a Win7/10 and Mac OS environment, diagnosing and resolving IT hardware and software problems, configuring PC’s, installing, upgrading and replacing core hardware and software, within specified SLA’s

To provide local assistance in the delivery of IT solutions and be involved, often as part of a project team, for IT implementations, installations and upgrades. This function may also include client site support for core products.

Travel to satellite offices when required to provide deskside support

Become involved in the implementation of best practice across Business areas, by providing informal training and advice on the effective use of the firm’s hardware and software.

Assist IT colleagues within Local Support by sharing information, knowledge transfer and experience sharing

Complete Local Support admin duties

Key Skills & Experience

Good all-round knowledge of IT and its use within a business environment for a minimum of 1 year.

An excellent opportunity has arisen for a Service Delivery Support to provide quality support at a fantastic globally successful establishment.

The role will predominantly be based in Burton-On-Trent on site, where you will be helping on the Service Desk Support side, with occasional need to attend Site meetings in the UK (all travel expensed).

There is a likelihood that it will be extended and maybe even turn into a permanent role.

Key Responsibilities:

1. Initial on-site presence during / post migration (as appropriate - may not be all migrations).

2. Primary escalation point for for support issues (after a case has been logged with the relevant Service Desk or supplier).

3. Responsibility for ensuring the stakeholder are following the correct support and escalation processes.

4. Triage calls with hotels post migration to run through open and known issues.

5. Responsibility for the ongoing training of Service Desk and other support teams.

6. Owner and writer of knowledge articles for the stakeholder, including the use of and success of these articles.

7. Completion of random ticket audits for stakeholder tickets.

8. Development and ownership of Stakeholder Reporting and Dashboards

9. Continual Service Improvement specific to ticket trends and processes.

Essential Requirements:

Strong background and proven experience in a Service Delivery Manager position (Service Desk Lead or strong 3rd Line also very desirable)

Our managed services client requires a Network Engineer for an initial 3-month contract to be based on their client site in Preston.

Responsibilities:

Work with current teams to understand and accept a handover of all network configuration, management and troubleshooting for all networks and associated components across the multi-site business, including all routers, switches, firewall and load balancers.

Perform all necessary device upgrades & firmware upgrades in accordance with requirements and business risk.

Although you will be supporting the networks from within the 3rd line support team, you will provide technical advice and resource to the project delivery team.

Ensure all current processes and policies are adhered to, including and not limited to PCI/DSS, GDPR and other standards.

My client an award-winning multinational telecommunications company. Due to expansion they are currently recruiting for a Network Security Engineer who will be responsible for Gathering Technical Detail and Configuration Build of security products & Activation & testing security products across their global Network.

About the role

The successful candidate will manage the implementation of the customer security service, this consists of implementing and testing of the security builds to meet customer expectations and deliver order revenue in line with business commitments. Ensuring SLA’s are adhered to and customer expectations are fulfilled.

You should have extensive knowledge of Fortinet products such as Fortigate & Fortimanager including troubleshooting experience

Key skills

Technical experience of network routing (Preferably CCNP level or equivalent) within a large Telecommunications Service Provider.

Minimum of 3 years’ experience of working within a large Telecommunications Service Provider or equivalent

The Cloud Security Engineer’s role is to ensure the security cloud hosted applications are securely configured to ensure the confidentiality, integrity and availability of information processed.

The Cloud Security Engineer will assess the security configurations of the AWS, Azure, SAP and other relevant cloud environments against industry benchmarks, test for known vulnerabilities and support the business complete PCI Data Security Standard Self Assessment Questionnaires.

Skills & Experience

Hands on experience with AWS

Good understanding of how to build API’s and RESTful web services

Good unit testing skills

Log aggregation tools and techniques, analysis and reporting

Vulnerability management and analysis, including patching and remediation strategies

Our managed services client requires a Fibre Project Manager for an initial 3 month contract to be based out of their Leeds office. Please note this role will start in January so this is a perfect opportunity for consultants who are finishing up a project before the end of the year.

Skills & Experience

We are looking for a Project Manager with;

Good understanding of fibre-based telecommunications including FTTH / FTTP

Strong Project/Delivery Management background

Background in Civils, including an understanding of noticing, trenching and reinstatement works