Many issues with check in, wrong room, key card wouldn't work x 3 attempts plus security trying. Balcony door wouldn't lock, over an hour to get into a room and get cribs (which were requested at booking), no hair dryer, mildew around sink and room smaller than booking. (As a HHonors member you'd think we would have gotten what we asked for or better). No orientation to facilities. Concierge tried to convince me three times the package I had delivered had not arrived ( even though ups confirmed delivery) Bellman was nice, restaurants are resort prices for sure! Everyone was nice to our kids, made us feel welcome (though all of the highchairs were broken...). Tough with kids because there is not much to walk to. Pretty much stuck eating at the hotel unless you have a car. Pools are clean, towels are abundant and most of the time not crowded- but DJ on weekend made the shallow pool unsuitable for families. CASINO IS CLOSED. This is why we booked- had a sitter and wanted some adult time, we were not notified it would be closing -- and it closed the day we arrived!!!! Poor decision on the hotels part not to notify. Beware- they closed the bridge to Ashford Ave for events and wouldnt let anyone pass. It was two hours to get around the other way. I travel a lot. Ive had good and bad exoeriences, but the lack of trying to make up for the mustakes and shotcomings was astonishing. Will not stay again unless the hotel compensates us fir lost value. will update if happens

Since the minute we checked in, till the moment we checked out we were treated beyond well. The lady at the front desk Sandra was amazing with tips and advices for places to visit and explore. She really was helpful and treated us like family. Location is kind of sketchy but we were "wowed" once we got to the hotel. We took the 3 bed suite and we felt at home with the amenities inside. Very spacious, clean and fully stocked kitchen. Thank you all for the great first time experience in PR. Def coming back to Ciqala next time we are visiting PR

Very nice hotel in the heart of old San Juan. I stayed there with my two teenage sons on our summer vacation from
The U.S. mainland. Would definitely recommend it and would stay there again. No criticisms whatsoever. None.

From the minute we entered the Olive, we were impressed. Immediately the service was outstanding. Our room was spotless and perfect. I do recommend upgrading to a room with a veranda (it was awesome). The rooftop area was relaxing and beautiful. We went up there 3 different evenings and pretty much had the place to ourselves. The location is great and just a short walk to everything. We will definitely go back to Olive. It was the best!!!

The minute we arrived, we were greeted by a hostess with a smile! We were then offered a refreshing drink! Check in was easy and friendly! The room was clean and with a beautiful view of the Caribbean! The pool was clean and a chair always available. The beach was cleaned and groomed daily! Soft, white sand and warm Caribbean sea! The staff always went out of their way to make you comfortable and get you anything you wanted. The casino was fun and exciting. The lobby bar always had live music and a vibrant atmosphere! We cant wait to go back! It is very expensive, but well worth it! Their are plenty of diverse places to eat in and around the hotel. You can walk in any direction and find whatever you need. I recommend experiencing this Condado beach area and beautiful Marriott hotel!!

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