Marc Grimard’s family was split up after his youngest son Joel’s heart condition forced his wife Angela to temporarily move with Joel from Saskatoon to Edmonton–300 miles away–for treatments, leaving Marc and the couple’s oldest son back home.

WestJet customer service rep Medel Villena trained for Marc’s job as a Saskatoon city transit worker so he could fill in for five days so Marc could go visit his Angela and Joel.

The look on Marc’s face when he finds out is pretty priceless and this emotional stunt will only further cement WestJet’s stature as a consumer favorite.JB