I have taken a personal loan with with icici bank in aug 2016. They have deducted an amount of 8280rs from the disbursal amount towards an insurance policy which i was not told before. I am very upset that they have my taken money for some stupid fake insurance which i did not even know about. I honestly have no idea, what kind of insurance policy it is.

Since then i have been fighting with them and got a refund of 4700rs in july 2018 almost after 2 years. I am not happy with that and requested for a full refund through my emails. They informed that the balance 3560rs will be paid shortly but never did. They are not even responding to my emails. Please help

My loan account number — lpche[protected]
Loan amount — 500000

Complaint marked as ResolvedApr 2, 2019

Finally got the remaining amount

Complaint Status

[Mar 06, 2019] ICICI Lombard customer support has been notified about the posted complaint.

As per our telephonic conversation we would like to inform you that balance refund of Rs.3, 560/- towards cancellation of the policy number 4065/IBANK/[protected]/00/000 has been processed and you shall receive the same in another 7 working days.

We trust we have been able to respond to your concerns to your satisfaction.

We have tried contacting you on your phone number 7200653757. However, were unable to establish any contact. If you wish to call us back please contact on 022-66877111 or reply us without changing the subject line. Also we request you to share us with your convenient date and time along with alternate contact number.

Further we wish to inform you that we are coordinating with our concern department towards balance refund of Rs.3, 560/- against cancellation of the policy number 4065/IBANK/120135710/00/000 and we shall revert to you within 4 working days.

We expect your cooperation and patience in the interim.

In accordance to our continual focus and commitment to customer service, we trust we will address your concern(s) in a fair and equitable manner.