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1-no
2-in lieu of switch underneath. Use one or the other but not both
3-rock wool insulation. Used to create a glowing ember effect. See the manual
4-ember material annually or as needed. Logs never, unless someone damages them
5-unlisted CO monitors. Off the shelf CO alarms listed to UL 2034 are death alarms that do nothing to protect you from chronic lower levels of CO
6-hearth professional. Check your local stove shops and chimney sweeps. Then check with the mfr. for nearest dealer.
7-Early SL-36's were just decorative. Later models were tested and listed as heater rated.

You need to read the instruction manual first. Then contact a hearth pro to inspect, clean, and test the unit. There are a number of things that could be causing it to shut off and this is not a DIY site so we can't really get into that. Most repair items on these fireplaces are relatively inexpensive. If the glass has a red silicone rubber gasket, get a new replacement glass from your dealer.