Customer Service

Last Business Day

Monday–Friday:

8 a.m.–10 p.m.

AEST (Sydney)

Saturday:

2 p.m.–10 p.m.

AEST (Sydney)

If it falls on a Sunday:

2 p.m.–10 p.m.

AEST (Sydney)

Customer Service will not be available after 10pm. Online Orders placed after 10pm cannot be guaranteed to count towards month end – Please ensure that you complete all Orders and Events before 10pm on EOM.

Purchase Genuine Arbonne Products

Purchase directly from an Arbonne Independent Consultant or through arbonne.com. We cannot guarantee the quality, safety or authenticity of products purchased through any other outlet. We will not guarantee products purchased through sites like Amazon, eBay or any other online retailer.

Business Ethics Standards Team (B.E.S.T.)

The Business Ethics Standards Team is devoted to assisting Arbonne Independent Consultants with adherence to our Policies & Procedures and upholding the ethics codes of the Direct Selling Associations of the countries in which we operate. You may also use the Contact Us form if you become aware of any unapproved claims related to Arbonne products, representations relating to the income opportunity not in accordance with our Independent Consultant Compensation Summary or otherwise have questions about the actions of an Independent Consultant. Please allow 5–7 business days to receive a response.

Arbonne and its Independent Consultants are committed to the highest standards of ethical behavior. We are a proud member of the DSA. To view the Code of Practice by which we abide and for information on the DSA Code Complaint Process, click here.

When you choose Arbonne Autoship, you'll automatically receive a new shipment of each item you select every 30 to 60 days. We'll charge your credit card for each order only when the item is shipped. No obligation, you may cancel at any time.

While shopping check the Add as Abronne Autoship Item checkbox before adding an item to your shopping bag.

After you complete the checkout process, the items you’ve selected for Arbonne Autoship will be added to a new Arbonne Autoship order. Your initial order is not considered an Arbonne Autoship order.

Independent Consultants, please visit The Source for information about Autoship for your business. THE SOURCE

Green Will Call

If you're local to the U.S. or Canadian offices, you can select Green Will Call as a shipping method. Product orders are placed in Arbonne recyclable cloth bags instead of packaged in boxes, and they can be picked up at Will Call at the Arbonne office locations.

Return Merchandise Authorization (RMA)

To return or exchange product(s), YOU MUST OBTAIN a Return Merchandise Authorization (RMA) number.

Obtain an RMA number by calling Arbonne Customer Service at 1 800 650 760. Packages received without an RMA number will be returned to sender.

Customer Service will not be available after 10pm. Online Orders placed after 10pm cannot be guaranteed to count towards month end – Please ensure that you complete all Orders and Events before 10pm on EOM.

All orders for Puerto Rico and U.S. Territories, and products containing alcohol shipping to Alaska and Hawaii

Product Order Total

(SRP in $USD)

USPS

$0 - $99.99

$7.95

$100 - $249.99

$9.75

$250 - $499.99

$12.95

$500 - $999.99

$22.45

$1,000+

$29.95

Surcharge Fees

Orders shipping to Alaska, Hawaii and U.S. territories will have an added surcharge fee. For orders up to $249.99 total SRP, a $2 fee will apply. Orders of $250+ will include a $5 surcharge fee.

Will Call Hours & Handling Fees

The Will Call shipping method means you will pick up your order at a distribution center. Your order will not be shipped to you. You will not receive a call when your order is ready for pick up. There will be an additional $5 handling fee on all Will Call orders due to extra handling required in the warehouse for these orders.

Will Call is available in Irvine, CA, and Greenwood, IN.

All orders placed by 1 p.m. local time will be available for pick up by 5 p.m. the same day.
All orders placed after 1 p.m. local time will be available for pick up the following morning.

Will Call hours are: 9 a.m. - 6 p.m. local time, Monday-Friday. Will Call service is not available on the weekends.

Orders will be available at the facility for five business days. On the sixth business day, orders will be returned to stock. Product credits and payments (if any) will be reversed. Handling fees will not be refunded.

Consultant Starter Kit Fees

Starter Kit set-up Fee $5
This set-up fee is waived if you include a $250 QV product order with a new Consultant application.

Shipping Rate Schedule

CANADIAN ORDERS

Product Order Total(SRP in $CAD)

UPS Ground Fee

UPS 2nd Day Air

UPS Next Day Air Saver

Expedited 3rd Day Air Fee

$0 - $129.99*

$12.00

$25.99

$35.99

Not available in Canada

$130 - $269.99*

$17.00

$25.99

$35.99

$270 - $389.99*

$19.00

$25.99

$35.99

$390 - $519.99

$22.00

$30.99

$45.99

$520 - $649.99

$25.00

$30.99

$45.99

$650 - $1299.99

$27.00

$30.99

$45.99

$1,300+

$36.00

$35.99

$55.99

Will Call Hours & Handling Fees

The Will Call shipping method means you will pick up your order at a distribution center. Your order will not be shipped to you. You will not receive a call when your order is ready for pick up. There will be an additional $5 handling fee on all Will Call orders due to extra handling required in the warehouse for these orders.

Consultant Starter Kit Fees

Starter Kit set-up Fee $7
This set-up fee is waived if you include a 250 QV product order with a new Consultant application.

Shipping Rate Schedule

AUSTRALIA ORDERS

Product Order Total(RRP in $AUD)

Shipping

$0 - $250

$10.00

$250.01 - $600.00

$15.00

$600.01 - $1,100.00

$20.00

$1,100.01+

$25.00

Consultant Starter Kit Fees

Starter Kit set-up Fee $7
This set-up fee is waived if you include a 250 QV product order with a new Consultant application.

Delivery Rate Schedule

UK ORDERS

£0 - £74.99

£6.50 (incl. VAT)

£75 - £149.99

£7.50 (incl. VAT)

£150 - £299.99

£8.50 (incl. VAT)

£300+

£10.00 (incl. VAT)

Delivery Rate Schedule

POLAND ORDERS

Standard shipping to Poland

Shipping will be a flat rate of 22,00 zł for each order.

May take up to 5 days for delivery.

U.S. Return & Exchange Policy

Client Product Satisfaction guarantee

A 45-day money-back guarantee is offered on all Arbonne products to Clients (including Preferred Clients). Clients not completely satisfied may return the purchased products to their Arbonne Independent Consultant for a replacement or full refund within 45 days from the Client purchase date. A signed and fully completed Product Return Form must accom¬pany a product return. Shipping fees are non-refundable. Please allow four to six weeks for processing. Promotional products and gift items may not be available for replacement, and may, at Arbonne’s discretion, be exchanged for an item of equal value.The product guarantee applies only to Clients who order from an Arbonne Independent Consultant, an Arbonne Replicated Website, or directly from Arbonne using an Arbonne ID.

Independent Consultant Return Policy

Arbonne Independent Consultants who certify that they are purchasing product for personal consumption purposes only are subject to the same return policy as is extended to Clients (see Client Product Guarantee Policy above). Exchanged products, unlike returned products, will not result in a reduction of Retail Volume, Qualifying Volume or other sales benefits.

Arbonne Independent Consultants may not return inventory (distinguished from products purchased for personal or family use) or Business Aids which they personally purchased from Arbonne for a refund, unless the Arbonne Independent Consultant is voluntarily or involuntarily terminat¬ing their business relationship with Arbonne, or the Arbonne Independent Consultant’s renewal is due and the Arbonne Independent Consultant has elected not to renew. Inventory being returned must be accompa¬nied by the Arbonne Independent Consultant’s written and signed letter resigning, or stating his or her intention not to renew as an Arbonne Independent Consultant and a fully completed Product Return Form. Product and Business Aids that have been purchased within one year from the date of termination and are returned at termination must be in Re-saleable (see definition of “Re-saleable” in Section 11) condition and will be repurchased at 100% of the Arbonne Independent Consultant’s original purchase price, less appropriate set-offs and legal claims, if any.

Arbonne Canada Return Policy

Client Product Satisfaction guarantee

A 45-day money-back guarantee is offered on all Arbonne products to Clients (including Preferred Clients). Clients not completely satisfied may return the purchased products to their Arbonne Independent Consultant for a replacement or full refund within 45 days from the Client purchase date. A signed and fully completed Product Return Form must accompany a product return. Shipping fees are non-refundable. Please allow four to six weeks for processing. Promotional products and gift items may not be available for replacement and may, at Arbonne’s discretion, be exchanged for an item of equal value.

The product guarantee applies only to Clients who order from an Arbonne Independent Consultant, a MyArbonne.ca website, or directly from Arbonne using an Arbonne ID.

Independent Consultant Return Policy

Arbonne Independent Consultants who certify that they are purchasing product for personal consumption purposes only are subject to the same return policy as is extended to Clients (see Client Product Guarantee Policy above). Exchanged products, unlike returned products, will not result in a reduction of Retail Volume, Qualifying Volume or other sales benefits.

Arbonne Independent Consultants may not return inventory (distinguished from products purchased for personal or family use) or Business Aids which they personally purchased from Arbonne for a refund, unless the Arbonne Independent Consultant is voluntarily or involuntarily terminat¬ing their business relationship with Arbonne, or the Arbonne Independent Consultant’s renewal is due and the Arbonne Independent Consultant has elected not to renew. Inventory being returned must be accompa¬nied by the Arbonne Independent Consultant’s written and signed letter resigning, or stating his or her intention not to renew as an Arbonne Independent Consultant and a fully completed Product Return Form. Product and Business Aids that have been purchased within one year from the date of termination and are returned at termination must be in Re-saleable (see definition of “Re-saleable” in Section 11) condition and will be repurchased at 100% of the Arbonne Independent Consultant’s original purchase price, less appropriate set-offs and legal claims, if any.

United Kingdom Return Policy

Client Product Satisfaction guarantee

A 45 day, money back guarantee is offered on all Arbonne products sold to Clients. Clients not completely satisfied may return the purchased products to their Arbonne Independent Consultant within 45 days from the Client purchase date for a full refund. A signed and fully completed Product Return Form must accompany a product return. Clients may claim a full refund by cancelling the order in writing, by using the cancellation form set out in the Client Order Form or otherwise by contacting an Arbonne Independent Consultant or Arbonne directly and returning the products at any time up to 45 days after delivery. Promotional products and gift items may not be available for replacement and may, at Arbonne’s discretion, be exchanged for an item of equal value. If the products are returned by the Client for any reason other than damage to or a defect in the products and they have suffered any reduction in value as a result of handling beyond what is necessary to establish the nature, characteristics and functioning of the products then the Client will be charged for that diminution in value and that charge will be deducted from the refund. This policy does not affect any Client’s statutory rights.

Arbonne Independent Consultants must honour the rights of the Clients and consumers as set out in the Client Order Form. Arbonne Independent Consultant must (i) inform Arbonne of any notice of cancellation or Client Product Satisfaction Guarantee claim that the Arbonne Independent Consultant received from a Client or consumer immediately and (ii) give every co-operation to Arbonne to ensure that the Client or consumer's rights are honoured promptly.

Independent Consultant Return Policy

If an Arbonne Independent Consultant terminates his or her Arbonne Independent Consultant Agreement with Arbonne, the Arbonne Independent Consultant may be entitled to return certain goods purchased within one year prior to the termination in accordance with the provisions stated in the Arbonne Independent Consultant Agreement.

Arbonne Independent Consultant purchasing as a consumer and not for resale have the right to cancel such an order contract within 14 days from the date of delivery of the products by giving notice to Arbonne. Such Arbonne Independent Consultants may claim a full refund by cancelling the consumer order in writing, by using the cancellation form in the Independent Consultant Product Order Form or otherwise, contacting by contacting customer services at Arbonne as long as Arbonne receives a clear statement of the decision to cancel. To meet the 14 days cancellation deadline, it is sufficient for the Arbonne Independent Consultant to send a cancellation notice to Arbonne before that cancellation period has expired. Provided that the Arbonne Independent Consultant returns the products to Arbonne at Customer Service, Arbonne UK Ltd., Unit 16 Basset Court, Loake Close, Grange Park, Northampton, NN4 5EZ within 30 days from the date of the notice of cancellation, Arbonne will provide a refund to the Arbonne Independent Consultant. Arbonne will refund the Arbonne Independent Consultant without undue delay and not later than 14 days from the day he or she returns the products, and will refund him or her by the same means of payment that he or she used for the initial transaction and the Arbonne Independent Consultant will not incur any charges for that refund. Arbonne may withhold the refund until the Arbonne Independent Consultant has returned the products back or he or she has supplied evidence of having sent back the products, whichever is the earliest. The refund will include the initial costs of delivery (except for any supplementary delivery costs if he or she chose a delivery method which was more expensive than Arbonne’s standard delivery cost).

If an Arbonne Independent Consultant rejects the products for any reason other than damage to or a defect in the products, he or she must pay the cost of returning the products to Arbonne and will be responsible for their safety during transportation. If the Arbonne Independent Consultant rejects the products because they are damaged or faulty, Arbonne will cover the cost of the return of the products. If the products are returned by the Arbonne Independent Consultant for any reason other than damage to or a defect in the products and they have suffered any reduction in value as a result of handling beyond what is necessary to establish the nature, characteristics and functioning of the products then he or she will be charged for that diminution in value and that charge will be deducted from the refund. These rights of cancellation are without prejudice to the statutory rights.

Arbonne reserves the right to review and terminate the Agreement and Arbonne ID for excessive or improper return activity.

Australia Return Policy

Client Product Satisfaction guarantee

A 45-day money-back guarantee is offered on all Arbonne products to all Clients (including Preferred Clients). Clients not completely satisfied may return the purchased products to their Arbonne Independent Consultant for a replacement or refund of the purchase price within 45 days from the Client purchase date. A signed and fully completed Product Return Form must accompany a product return. Return shipping fees are non-refundable. Please allow four to six weeks for processing. Promotional products and gift items may not be available for replacement, and may, at Arbonne's discretion, be exchanged for an item of equal value.

The product guarantee applies only to clients and preferred clients who order from an arbonne independent consultant, an arbonne replicated website or directly from Arbonne using an Arbonne ID.

The 45-day money-back guarantee is in addition to other rights and remedies, which are available under the Australian consumer law. Where a product does not comply with a statutory guarantee, both clients and Arbonne Independent Consultants may be entitled to a replacement or a full refund (including shipping costs) and for compensation for any other reasonably foreseeable loss or damage (in some circumstances).

Independent Consultant Return Policy

Arbonne Independent Consultants who certify that they are purchasing product for personal consumption purposes only have the benefit of the same return policy as is extended to Clients and Preferred Clients (see Client Product Guarantee Policy above). Exchanged products, unlike returned products, will not result in a reduction of Qualifying Volume or other sales benefits.

Subject to any right available under the Australian Consumer Law, Arbonne Independent Consultants shall not be entitled to return inventory (as distinguished from products purchased for personal or family use) or Business Aids that they personally purchased from Arbonne for a refund unless the Arbonne Independent Consultant is voluntarily or involuntarily terminating his or her business relationship with Arbonne, or the Arbonne Independent Consultant's renewal is due and the Arbonne Independent Consultant has elected not to renew. Inventory being returned must be accompanied by the Arbonne Independent Consultant's written and signed letter terminating, or stating his or her intention not to renew, as an Arbonne Independent Consultant and a fully completed Product Return Form. Product and Business Aids returned at termination must be in resaleable condition and will be repurchased at 100% of the Arbonne Independent Consultant's original purchase price less appropriate setoffs and legal claims, if any.

Shipping Rate Schedule

New Zealand Orders

Consultant Starter Kit Fees

Starter Kit set-up Fee $8 This set-up fee is waived if you include a 250 QV product order with a new Consultant application.

Return & Exchange Policy

For Preferred Clients and Clients

Arbonne offers a 45-day Money Back Guarantee on all Arbonne products ordered through an Arbonne Independent Consultant , an Arbonne replicated website or directly from Arbonne using an Arbonne ID number. Clients not completely satisfied may return the purchased products to their Arbonne Independent Consultant for a replacement or full refund within 45 days of the Client purchase date. A signed and fully completed Product Return Form must accompany a product return. Shipping fees are non-refundable. Please allow four (4) to six (6) weeks for processing. Promotional products and gift items may not be available for replacement, and may, at Arbonne's discretion, be exchanged for an item of equal value. This 45-day Money Back Guarantee is in addition to any rights and remedies available under the Consumer Guarantees Act 1993.

For Arbonne Independent Consultants

CLIENT PRODUCT SATISFACTION GUARANTEE

A 45 day money-back guarantee is offered on all Arbonne products to all Clients (including Preferred Clients). Clients not completely satisfied may return the purchased products to their Arbonne Independent Consultant for a replacement or refund of the purchase price within 45 days from the Client purchase date. A signed and fully completed Product Return Form must accompany a product return. Return shipping fees are non-refundable. Please allow four to six weeks for processing. Promotional products and gift items may not be available for replacement, and may, at Arbonne's discretion, be exchanged for an item of equal value.

THE PRODUCT GUARANTEE APPLIES ONLY TO CLIENTS AND PREFERRED CLIENTS WHO ORDER FROM AN ARBONNE INDEPENDENT CONSULTANT, AN ARBONNE REPLICATED WEBSITE OR DIRECTLY FROM ARBONNE USING AN ARBONNE ID NUMBER.

THE 45 DAY MONEY-BACK GUARANTEE IS IN ADDITION TO OTHER RIGHTS AND REMEDIES WHICH ARE AVAILABLE UNDER THE CONSUMER GUARANTEES ACT 1993. WHERE A PRODUCT DOES NOT COMPLY WITH A STATUTORY GUARANTEE, BOTH CLIENTS AND ARBONNE INDEPENDENT CONSULTANTS MAY BE ENTITLED TO A REPLACEMENT OR A FULL REFUND (INCLUDING SHIPPING COSTS) AND FOR COMPENSATION FOR ANY OTHER REASONABLY FORESEEABLE LOSS OR DAMAGE (IN SOME CIRCUMSTANCES).

INDEPENDENT CONSULTANT RETURN POLICY

Arbonne Independent Consultants who certify that they are purchasing product for personal consumption purposes only have the benefit of the same return policy as is extended to Clients and Preferred Clients (see Client Product Guarantee Policy). Exchanged products, unlike returned products, will not result in a reduction of Qualifying Volume or other sales benefits.

Subject to any right Arbonne Independent Consultants may have under the Consumer Guarantees Act 1993, Arbonne Independent Consultants shall not be entitled to return inventory (as distinguished from products purchased for personal or family use) or Business Aids which they personally purchased from Arbonne for a refund unless the Arbonne Independent Consultant is voluntarily or involuntarily terminating his or her business relationship with Arbonne, or the Arbonne Independent Consultant's renewal is due and the Arbonne Independent Consultant has elected not to renew. Inventory being returned must be accompanied by the Independent Consultant's written and signed letter terminating, or stating his or her intention not to renew, as an Arbonne Independent Consultant and a fully completed Product Return Form. Product and Business Aids returned at termination must be in re-saleable condition and will be repurchased at 100% of the Independent Consultant's original purchase price less appropriate setoffs and legal claims, if any. Setoffs include, but are not limited to, those items identified in the Arbonne Independent Consultant Policies & Procedures.

Return Merchandise Authorization (RMA)

Please allow 2-4 weeks for refunds to be processed once the item is received in our warehouse. Arbonne is committed to using only beneficial and high quality ingredients. All our formulations are subject to exhaustive laboratory testing. If, however, within 45 days of purchase, your Client is not completely satisfied with any Arbonne product, you may return the unused portion to Arbonne for a full refund of the price paid or replacement product.

To Return or Exchange Product, YOU MUST OBTAIN a Return Merchandise Authorization (RMA) Number.

Authentic Arbonne

Thank you for your interest in our products – we know you will enjoy them as much as we do! At Arbonne, we work every day to ensure we are bringing you the best products made with the finest ingredients that meet our high standards for quality and safety. The only way to ensure your product purchase meets these standards and is genuine and Authentic Arbonne is to purchase our products directly from an Arbonne Independent Consultant or through Arbonne.com. We cannot guarantee the quality, safety or authenticity of products purchased through any other outlet.

Zero Tolerance Policy

Arbonne has a Zero Tolerance Policy for anyone selling products via online sites like eBay or Amazon — Independent Consultants who sell products on unauthorised websites will have their contract terminated immediately.

Where To Buy Authentic Arbonne Products

Arbonne products are offered exclusively through Arbonne Independent Consultants throughout the United States, Canada, United Kingdom, Poland, Australia and New Zealand in addition to Arbonne.com. Please use the Find a Consultant Locator to find an Arbonne Authorised Independent Consultant in your area. Your Arbonne Independent Consultant will work with you to find products that satisfy your personal wellness and skincare goals.

Reach out to an Independent Consultant near you for product recommendations and to learn about the Arbonne Opportunity.

Shop Online Directly Through Arbonne.Com

For our customers who prefer the convenience of purchasing products online, we have designed our website to seamlessly allow you to purchase products from Arbonne directly, while still allowing you access to your Arbonne Independent Consultant. For answers to questions on which products you should use or how to use them, please contact your Arbonne Independent Consultant. (Find a Consultant Locator)

Please be advised that the websites listed below who claim to sell Arbonne products have no relationship with our company and are not authorised resellers of our products. Products sold through these websites have no relationship with Arbonne, are diverted, and therefore may be diluted, expired, obsolete or counterfeit. Additionally, these products may have been previously used and may not be safe to use or may not perform as tested. Arbonne is not able to make any product guarantee and is not able to process product returns for purchases made through any unauthorised reseller, including the following: