Event Manager

Location
US-PA-Chester

Job ID

2018-4141

Group

Spectra - Venue Management

Location Name

Spectra VM - Talen Energy Stadium

Category

Venue Management

Type

Regular Full-Time

Overview

Utilizing independent judgment, the Event Manager is primarily responsible for overseeing all aspects of post-booking stage service delivery methods. Directs, manages, supervises and coordinates the activities and operations of Event Services functions assuring the highest quality service program to assure rebooking of events. Provides highly responsible staff assistance to the General Manager.

Spectra, an industry leader in sports, entertainment and venue management, is dedicated to recruiting and developing individuals with the skills, experience, desire, and values to contribute to the continued growth and success of our organization. Together, with our 250+ sports & entertainment venue partners, we transform events into experiences! These experiences create excitement, turn heads, and make memories. Come Join Us! You can learn more about Spectra at www.spectraexperiences.com/

Track, record and report labor allocations in all areas of functional responsibility for purposes of forecasting, benchmarking and budgeting

Manage and participate in the development and implementation of goals, objectives, policies, and priorities of all event related programs and activities

Prepare and present regular staff reports and other related correspondence

Work with other department directors in a variety of tasks

Conduct a variety of industry operational studies; recommend modifications to service delivery methods and operational policies and procedures as appropriate

Interpret and apply all relevant federal, state and local regulations

Routinely serve as Manager on Duty

Nonessential Job Functions:

Perform other duties as required

Qualifications

Minimum of three (3) to four (4) years of increasingly responsible experience in event management in an arena, stadium, convention center or other multi-purpose public assembly facility

Supervisory experience required

Bachelor’s degree or better from an accredited college or university

Graduate of IAAM Public Assembly Facility Management School preferred

Possession of, or ability to obtain a valid CPR certificate

Possession of, or ability to obtain a valid state driver’s license

Knowledge of customer service practices

Knowledge of crowd control

Ability to prepare, track, control and analyze budgets

Intellectual/Social, Physical Demands and Work Environment:

The intellectual/social, physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Intellectual/Social demands:

While performing the essential functions of this job, the employee is continuously asked to multi-task under time limits. Position requires constant attention to precise details and accuracy of specified standards including: following simple to complex (more than 3 steps) instructions, and concentration which frequently extends beyond 30 minutes at a time. Employees in this role will constantly be in leadership role; this requires directing others either verbally or in writing to complete tasks in prescribed time frame. This position also requires constant use of interpersonal skills including: ability to direct/motivate/inform staff and foster collaboration, being able to recognize and resolve conflicts, being able to openly communicate in writing and verbally with clients.

Physical demands:

While performing the essential functions of the job, the employee constantly operates a computer and other office devices such telephones, copy machines, fax machines, etc; occasionally moves about inside the office to access storage areas, cabinets and office machinery; constantly moves about the arena and event sites before, during and after events to service clients and supervise staff; constantly communicates via telephone, email and in-person with others to exchange accurate information.

Work environment:

The duties of this position are performed outdoors and occasionally indoors in the weather conditions prevalent at the time. The noise level in the work environments is usually moderate to loud during events and minimal during non-event times.