TripAdvisor Reviews

Atithi Devo Bhava At Its Best!

on Dec 25, 2017

The Stay - The runway facing rooms are an absolute joy to be in. Gazing at the big birds taking off and landing is a sight to behold, especially if you are an aviation enthusiast. I was lucky enough to witness a few 747's land! The room is impeccably made up to the fullest - they welcome you with a refreshing mint spiked drink which adds instant cheer!
Food - If you are a food enthusiast, connoisseur or remotely interested in good food, Tiqri is the place to go. A wide buffet spreads is tantalizingly put up, for the picky people - a delightful ala carte menu awaits. For those who are fussy and extremely particular, Gaurav Chopra and his restaurant team are at your beck and call literally to fulfill any ask one has! For an intimate luncheon or dinner occasion, Chef Rakesh, Chef Dinesh ensure you get what you want! All one has to do is get in touch with them for a custom made pre ordered menu.
Gaurav and his team have ensured the place is taken care of well, the guests are pampered and given the utmost of attention. Kids and toddlers also get whatever attention they need from the staff when the parents are busy filling up their stomach with the food!
Their Maharashtrian cuisine is a stand out, Chef Rakesh belts our unbelievable fusions of Italian + Indian + typically marathi food and serves a platter to relish and remember. His dessert platters are the best way to close the food occasion.
The staff at Tiqri in particular with Gaurav and his team, and Taj Santacruz in general make it a blissful allround stay. The butler service and bell boys especially Dhiren Bist do whatever they can to ensure you have whatever you desire for.
Thank you to Taj Santacruz for the diligent, attentive and compassionate work they do.
A note of thanks to Mr. Pankaj Sampat - GM, Taj Santacruz for the facility he and his team maintain.
Me and my family have been here 5 times this year, I am sure we are going to be bothering them more next year too.... More

near to airport 5 star hotel

on Dec 24, 2017

this hotel is very excellent 5 star facilities with near to airport and cleanness is very good and staff is very excellent in nature and brackfast is very good in taste also and all the way to value of money to it.... More

Taj santacruz

on Dec 22, 2017

Pankaj mishra from banquet was extremely caring for all our special request .He has good hospitality knowledge and skills. This hotel is very warm and friendly place .I would to come again in this hotel .... More

Taj Santacruz

on Dec 22, 2017

Pankaja Mishra from banquet was extremely caring for all our special requests.he has good hospitality knowledge and skills.This hotel is very warm place . I would like to come again in this hotel all the staff was very helpful.... More

Food Service at Tikri Restaurant

on Dec 22, 2017

Once again great experience by service of Gaurav Chopra, and team. . Also great service at Bell Desk. Though, service at front desk need to be reviewed by the hotel management. Over all, great experience.... More

Excellent

726

Very Good

204

Good

37

Fair

11

Poor

14

Overview

Offering free internet facility, Taj Santacruz is situated at a distance of 2 km from Chhatrapati Shivaji International Airport and 6 km from Juhu Beach. This luxury hotel in Mumbai maintains well-furnished rooms. Some of the in-room amenities include in-room safe, desk, television and separate seating area. The rooms have an attached bathroom with hot and cold water facility.

Policies

Check in Check out

Hotel Check-in Time is 02 PM, Check-out Time is 12 PM.

Policies

Guest must be over 18 years of age to check-in to this hotel.

As per Government regulations, it is mandatory for all guests above 18 years of age to carry a valid photo identity card & address proof at the time of check-in. Please note that failure to abide by this can result with the hotel denying a check-in. Hotels normally do not provide any refund for such cancellations.

The standard check-in and check-out times are 12 noon. Early check-in or late check-out is subject to hotel availability and may also be chargeable by the hotel. Any early check-in or late check-out request must be directed to and reconfirmed with the hotel directly.

Failure to check-in to the hotel, will attract the full cost of stay or penalty as per the hotel cancellation policy.

Hotels charge a compulsory Gala Dinner Supplement during Christmas, New Year's eve or other special events and festivals like Diwali or Dusshera. These additional charge are not included in the booking amount and will be collected directly at the hotel.

There might be seasonal variation in hotel tariff rates during Peak days, for example URS period in Ajmer or Lord Jagannath Rath Yatra in Puri, the room tariff differences if any will have to be borne and paid by the customer directly at the hotel, if the booking stay period falls during such dates.

All additional charges other than the room charges and inclusions as mentioned in the booking voucher are to be borne and paid separately during check-out. Please make sure that you are aware of all such charges that may comes as extras. Some of them can be WiFi costs, Mini Bar, Laundry Expenses, Telephone calls, Room Service, Snacks etc.

Some hotels may have policies that do not allow unmarried / unrelated couples or certain foreign nationalities to check-in without the correct documentation. No refund will be applicable in case the hotel denies check-in under such circumstances. If you have any doubts on this, do call us for any assistance

Any changes or booking modifications are subject to availability and charges may apply as per the hotel policies.

Booking Policies

The standard check-in time is 02 PM and the standard check-out time is 12 PM. Early check-in or late check-out is strictly subject to availability and may be chargeable by the hotel.Any early check-in or late check-out request must be directed and reconfirmed with the hotel directly.

The primary guest must be at least 18 years old to be able to check into this hotel.

The hotel reserves the right of admission. Accommodation can be denied to guests posing as a couple if suitable proof of identification is not presented at check-in. Goomo will not be responsible for any check-in denied by the hotel due to the aforesaid reason.

Child policy apply which may vary from hotel to hotel.

Failure to check into the hotel, will attract no show charges as per Hotel policies.

The total price is inclusive of all applicable taxes. However, it does not include additional personal expenses like telephone charges, meals that aren't a part of your meal plan, any hotel services you use (like laundry and room service) or tips.The hotel will charge you directly for these when you're checking out.

Some hotels may require guest(s) to furnish a valid photographic proof of identity in original at the time of Check-in. Kindly carry the same along with you to avoid any inconvenience. The following documents are recognized for this purpose: Aadhaar Card, Driving Licence, Passport or Election Card.

Note PAN Cards will not be accepted as a valid ID card.

All refund requests must occur within 60 days of hotel check-out. Any refund for checking out early or for no shows will be given at the sole discretion of goomo.com.

In case of increase in tariff during the URS period in Ajmer or Lord Jagannath Rath Yatra in Puri, the customer is liable to pay the difference if the Check-in date falls during those periods.

Goomo acts purely as an agent to hotels/suppliers, hence Goomo shall not be responsible for issuance of any invoices on hotel room charges.