Shipping

Your order will be sent the following working day, from MarshGuard UK (JAMS International), and should be delivered within 2-7 working days after you place an order. We ship our packages via the national postal service and on certain orders, a signature may be required on receipt. If you are not around to take the delivery of your parcel, the carrier will leave a calling card telling you how to collect your package.

Please note that we are unable to change a delivery address once the order has been dispatched and we will not ship your package again if you weren’t able to collect your package or you have given the wrong address.

Worldwide Shipping (orders below 30.00€)This is a paid service that costs 3.00€
We’ll dispatch your order from MarshGuard UK in the UK using the national postage service. Once we receive your order, we email you to confirm the date that your order will be dispatched.
Delivery is usually within 5-7 working days but can take up to 14 working days. In extreme circumstances please allow 21 working days before contacting us.
There is no tracking/insurance with this delivery service.

FREE Shipping (Worldwide orders over 30.00€)
When ordering MarshGuard products over 30.00€, we include FREE Standard WorldWide delivery.
We’ll dispatch your order from MarshGuard UK using the national postage service. Once we receive your order, we email you to confirm the date that your order will be dispatched.
Delivery is usually within 5-7 working days but can take up to 14 working days. In extreme circumstances please allow 21 working days before contacting us.
There is no tracking/insurance with this delivery service.

Worldwide Tracked DeliveryThis is a paid for tracked service that costs 12.95€
We’ll dispatch your order from MarshGuard UK in the UK using the national postage service. Once we receive your order, we email you to confirm the date that your order will be dispatched.
Delivery is usually within 5-7 working days but can take up to 14 working days. In extreme circumstances please allow 21 working days before contacting us.
You will be sent the tracking number once your order has been dispatched.

RETURNS

If for any reason you are not satisfied with your purchase, you may return unused articles within 30 days of receipt (own expense). The articles must be returned undamaged.

To return your order, please fill in the complete return form you have received and attach it to your package. Please send the parcel to the following address:
Returns
MarshGuard SARL
Le Mouflon 3
98 Route du Songy
74110 La Cote d’Abord
FRANCE

Once we receive your return, all goods will be inspected. Any item in unsuitable condition will be sent back to you. A refund of the returned goods will be made within 14 days to the card you used for the original purchase. Shipping costs are on your expense. Since we are not responsible for any items that are send to us in error, we recommend using a postal service that insures the value of your returned products or gives you a proof of posting.