April 08, 2015

Administrative Conference of the U.S. Issues RFP for Federal Ombuds Study

ACUS, the independent agency that promotes improvements in the efficiency, adequacy, and fairness of federal procedures, is seeking a consultant or consultants to undertake a
research project that will study procedures and best practices related to the use of Ombuds. The completed study should include consideration: definitional issues; agency practices; legal parameters; and potential agency recommendations.

According to the RFP:

The Conference seeks proposals to study the current state of ombuds in the United States
Government. The study should: (1) identify which agencies currently make use of ombuds
and the scope of ombuds activities; (2) evaluate the activities of ombuds that have
improved agency dispute resolution or program functions; (3) provide updated best
practices for the establishment, organization, and operation of ombuds offices; and (4)
recommend situations in which expanded use of ombuds may benefit agencies.
A detailed scope of work follows, but the Conference encourages prospective consultants to
comment on the scope of work in their project proposals and identify/include any related
issues or topics that the Conference may wish to consider incorporating into this project.

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Organizational Ombuds

Organizational Ombuds serve as a confidential, independent, neutral and informal dispute resolution resource for a specific entity. They are accessible to a defined population and can advocate for fairness. These unique characteristics distinguish Organizational Ombuds from Classical Ombuds, mediators, arbitrators, and other alternative dispute resolution professionals. The term "Ombuds" is shorthand for "Ombudsman," "Ombudsperson" and "Ombuds Officer," which also are used widely.

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I am a University Ombudsperson, Mediator, and Attorney. The material in this blog does not reflect on any matters I have handled or am currently handling. This information should not be construed as legal, medical or psychological advice; readers should consult their own professionals for advice.
(I can be contacted at Tom [dot] Kosakowski [at_sign] gmail [dot] com.)