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CHARTER PACKAGES

Charter Cable TV® Packages

Now, with Charter cable TV®, you get more of the entertainment you love with brilliant picture and
sound quality. It's easy to access the wealth of excitement with hundreds of channels to choose from,
including news, sports, comedy, kids' programming, and more. Use the Interactive Guide to find your
favorite shows.

Charter On Demand

Adult On Demand
Anime On Demand
Cinemax On Demand
Community Interest On Demand
Cutting Edge Free On Demand
Disney Family Movies On Demand
EPIX On Demand
Events & Specials On Demand
FLIX On Demand
FUNimation On Demand
HBO On Demand
Help and Services On Demand
Here! Monthly On Demand
Howard TV On Demand
Karaoke Monthly On Demand
Kids & Teens Free On Demand

Local Interest
Messages
Movies On Demand
Music Free On Demand
News Science Free On Demand
Premiums On Demand
Primetime Free On Demand
Remote Control
Showtime On Demand
Sports Free On Demand
Starz On Demand
Style & Home Free On Demand
TMC On Demand
Too Much For TV On Demand
Weather
WWE Classic On Demand

Make sure you don't miss your shows this holiday season with FREE DVR
service

Plans and Features

Price

Charter TV® Select

Get Charter DVR service on up to 4 TVs in your home for only
$19.99/mo — over 32 days of storage

THE MOVIE CHANNEL and related marks are trademarks of Showtime Networks Inc., a CBS
company. You must be a subscriber of THE MOVIE CHANNEL to receive THE MOVIE CHANNEL ON DEMAND

MLB EXTRA INNINGS(SM) - Blackout restrictions apply. Availability of HD games and
dual feeds varies by market. Major League Baseball trademarks and copyrights are used with
permission of Major League Baseball Properties, Inc. Visit the official website at MLB.com.

Games on local channel in participating team markets. Subject to Blackout Restrictions.

OFFER DISCLAIMERS

*See below for specific offer details and restrictions.

Free DVR Service Lease of Charter DVR set-top box required for DVR service. Free DVR
offer available for new customers only when bundled with TV, Internet & Phone. DVR Service on 1 box
Free for 1 yr, DVR service on 2-4 boxes discounted to $9.99 for 1 year; after year 1 standard
service fee applies. Services not available in all areas. Restrictions apply.

Contract Buyout Eligibility and Redemption Details To qualify for contract buyout
program order and install a qualifying new customer Triple Play Promotion or limited Double Play
promotion (Note offers not available in all areas). A copy of the final bill from previous provider
with early termination fees clearly marked and completed in addition to the 'Charter Contract Buyout
Form' are required to qualify for the contact buyout program. Upon receipt of the forms and
verification of eligibility, a check in the amount equal to the early termination fee charged by
your previous provider on your final bill (not to exceed $500), will be mailed to your Charter
service address. Contract buyout forms must be received by Charter within 60 days of installation of
the Charter Triple Play or 2 weeks from the date listed on the competitor's final bill statement,
whichever is later. Contract Buyout form can be found at https://www.charter.com/mycheck.

GENERAL DISCLAIMERS Services and prices vary by region. Charter Spectrum services
not yet available in all areas, please call to determine availability.

CHARTER SPECTRUM TV™

HD: HD receiver required for HD service; TV must be HD capable; HD programming and
number of channels may vary; Not all channels available in HD; HD channels are included at no
additional cost; TV equipment required & is extra.

DVR: Lease of Charter DVR set-top box required for DVR service. DVR Service on 1 box
$11.99 per month, DVR service on 2-4 boxes $19.99 per month. Services not available in all areas.
Restrictions apply.

CHARTER SPECTRUM VOICE™

VOICE: Reliable phone with unlimited local and long distance calling in the U.S.,
Canada, Puerto Rico, Guam and the Virgin Islands.

Charter Spectrum Voice includes 411 calls. All customers, business and residential, in all states are
subject to the per-use rate for Directory Assistance with the following exceptions: - There is
currently a 1-call allowance per month in the state of Virginia. Customers will be charged per call
for calls over the 1-call allowance.
- There is currently a 10-call allowance per month in the state of Massachusetts. Customers will be
charged per call for calls over the 10-call allowance.
- Effective 06/26/2012, any customer subscribing to Unlimited Phone Service using a New Pricing and
Packaging service code receives 1,000 monthly DA calls at no charge.

†The taxes and fees are included in the price you pay.

PRODUCT DISCLAIMERS

CHARTER TV®

HD: HD receiver required for HD service; TV must be HD capable; HD programming and
number of channels may vary; Not all channels available in HD; HD channels are included at no
additional cost; TV equipment required & is extra.

DVR: Lease of Charter DVR set-top box required for DVR service. DVR Service on 1 box
$11.99 per month, DVR service on 2-4 boxes $19.99 per month. Services not available in all areas.
Restrictions apply.

STREAMING CONTENT: Must subscribe to corresponding level of service to receive their
online service and apps; trademarks belong to their respective owners.

CHARTER SECURITY SUITE®: Charter does not guarantee data will be secure.

CHARTER PHONE®

International Calling - For Residential Use Only. Many foreign telecommunications companies impose
additional fees to connect calls to wireless devices or other types of call terminations. Wireless
devices and these terminations can include: wireless phones, pagers, personal computers and personal
digital assistants (PDAs); international calls that require satellite technology; and international
calls to chat lines. International calls where a premium fee is imposed result in a higher rate for
termination than those that terminate to non-premium service points, such as a landline telephone.
Charges vary by country and apply to all calls that are placed to a wireless or special service.

PHONE UNLIMITED: Reliable phone with unlimited local and long distance calling in
the U.S., Canada, Puerto Rico, Guam and the Virgin Islands.

Charter Phone includes 411 calls. All customers, business and residential, in all states are subject
to the per-use rate for Directory Assistance
with the following exceptions:

There is currently a 1-call allowance per month in the state of Virginia. Customers will be
charged per call for calls over the 1-call allowance.

There is currently a 10-call allowance per month in the state of Massachusetts. Customers will
be charged per call for calls over the 10-call allowance.

Effective 06/26/2012, any customer subscribing to Unlimited Phone Service using a New Pricing
and Packaging service code receives 1,000 monthly DA calls at no charge.

30-DAY MONEY-BACK GUARANTEE

Customer must not have subscribed to applicable service* within the previous 30 days. Request for up
to 30 day prorated credit must occur within 45 days from installation or change of service date;
limit to one credit per service within any single 90 day period.

Money back comes in the form of a credit first. Customers who continue to have other services with
Charter will receive credit for service on customer's next available bill statement. Customers who
cancel all services will receive a credit to be applied against outstanding financial obligations,
if any, and may receive a refund for any remaining amount. Price Guarantee customers who cancel
their package within 30 days will not be required to pay termination fees otherwise applicable.

Credits are available for the following: monthly recurring service and wire maintenance charges;
standard installation costs (including professional installation, two TV outlets, one Internet
outlet and/or one Phone outlet) and/or equipment charges (refund/credit is subject to timely
equipment return in accordance with Charter's Terms of Service/Policies for the applicable
service).