2. Will my Foreign TT be rejected after the transaction is completed?
Your TT will only be rejected by the beneficiary bank if the beneficiary details are incorrect. The RM10 bank fee and beneficiary bank/agent charges (if any) are not refundable if your Foreign TT is rejected by the beneficiary bank.

Note: However should there be a cancellation due to refund or repurchase, there may be a potential foreign exchange losses. Maybank shall not be liable for any such losses and that as the remitting party. Customer shall bear the losses.

6. Can I transfer any amount (i.e. not a round figure)?
The amount transferred can include decimal points (example: USD 50.10, Baht 675.50) except for transfers in Indonesian Rupiah and Japanese Yen. These must be in whole figures without a decimal point. Example: JPY 5001 NOT JPY 500.60.

7. Can I use Maybank2u.com Foreign TT service 24 hours a day?
The online foreign telegraphic transfer service is only available from Monday to Friday, 10.00am to 6.00pm, excluding public holidays and Federal Territory state holidays.

8. How long will it take for the recipient to receive the money?
Your Foreign TT will be sent via SWIFT straight-through processing, but the actual time taken will depend on the respective agent or recipient's bank.

9. Who do I contact if the recipient does not receive the money?
Please contact our Customer Care hotline at 1-300-88-6688 if you have any enquiries. Please note that there is a RM10 service fee for enquiries about the foreign currency transfer status after the fund has transmitted out from Maybank.

12. Does the recipient have to pay bank fees?
Apart from RM10 service fee debited to the sender, the beneficiary bank/agent may charge a fee to the receiver. This is usually deducted from the total payable to the benificiary.

14. Will I need TAC for Foreign TT transactions?
Yes, you do. If you are transferring money to the same account regularly, you should store your recipient's account details in the 'TT Maintenance' list. However, you are required to key in TAC for both 'Open Beneficiary' as well as 'Favourite' Beneficiary account transactions.

15. Why must I state the 'Purpose of Transfer'?
The 'Purpose of Transfer' declaration is a compulsory Bank Negara Malaysia requirement for all foreign fund transfers exceeding RM5,000.50 (five thousand ringgit and fifty sen). This field is displayed only if the value of your transfer exceeds RM5,000.50.

17. Are there any other requirements for online foreign telegraphic transfers?
By regulation, you will require prior approval from Bank Negara Malaysia for foreign currency transfers from resident to resident (i.e. someone residing overseas without PR status) except for education purposes.

18. How can I check if my foreign currency transfer is successful?
Login to Maybank2u.com and select 'TT Enquiry' under 'Foreign TT'. If the money has already been transferred out from Maybank, you may call Maybank Group Customer Care to check on the status. A RM10 bank fee will be charged for Foreign TT transaction status enquiries after funds have been transferred from Maybank.