If this is your first visit, be sure to
check out the FAQ by clicking the
link above. You may have to register
before you can post: click the register link above to proceed. To start viewing messages,
select the forum that you want to visit from the selection below.

Re: Stability Issue

I keep getting repeated messages from ZA to send an error report which I have done regarding a browser stability issue (IE8). Any ideas on how to correct the problem and stop this?

Hello;

Welcome to the Zone Alarm User Forum..

This Zone Alarm Forum exist to allow Volunteer experienced Zone Alarm Users to help the Few Users who encounter a problem with Zone Alarm and need to be guided in the right direction to answer Questions about Zone Alarm..

It is Sometimes very Difficult toDiagnose and fix a Computerfrom halfway across the Country, or around the World,without All the Details about your computer it's Software and what type and Version of Zone Alarm that you failed to provide, without our ability to sit in front of your Computer monitor and see what's going on.. the Current Supported version of Zone Alarm is now 11.0.000.504

*** NOTICE:

Please Give the Exact Type and version of Zone Alarm used, Windows Version & SP Update used, Browser type and version, any other security tools installed and type of router or Internet connection used. How do you connect to the Internet: Phone Line, Cable Modem, Router, Wi-Fi, Blue Tooth?

The More information you post the more likely users here will be able to understand the issue and try to help.

is this a First time install?
Stopped working recently?
any other issues?
any Error messages in the ZA logs?

and what are thesteps you took to reproduce the problem.

alsois this aDeskTop,Laptop computer or Netbook;

what kind of Connection to the Internet do you have?

Please List any other Security Programs installed as these programs may be conflicting with Zone Alarm.

Re: Stability Issue

On top of what already suggested you may also consider to keep your system fully up to date. IE8 is almost three years old and it is been replaced by IE9. If you are using such an old version you may probably still be using XP SP2(?). This version is not supported anymore by ZA nor Microsoft.

Therefore, please ensure you are at least fully up to date with your OS and replace IE8 with IE9.