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REVIEW RESERVATION

Review, change, or cancel reservations made on Hawthorn.com. If you need additional assistance, please call 1-800-337-0202.

TripAdvisor Traveler Rating:

Hotel Reviews from Hawthorn guests:

Room and bed were very good. Slept well. Breakfast appreciated. I would like to do jigsaw puzzles or such. I am not into gambling. I was there to help a friend after surge...
more »

Room and bed were very good. Slept well. Breakfast appreciated. I would like to do jigsaw puzzles or such. I am not into gambling. I was there to help a friend after surgery.« less

Read management response to this review.

Management response from HospitalityMgr, Manager

Thank you for your Trip Advisor review, I am very please to hear that you enjoyed your stay with us! I am happy to hear that you got to enjoy our breakfast.
We look forward to your next stay with us!
Thank you,
James Campa
General Manager
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4 nights here and all were great - Room was clean and staff friendly. Breakfast was quite good serving omelets, sausage, potato, biscuit and gravy, muffin, drinks. Only negati...
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4 nights here and all were great - Room was clean and staff friendly. Breakfast was quite good serving omelets, sausage, potato, biscuit and gravy, muffin, drinks. Only negative was Wi-FI was down a couple days. Location was great, with plenty to do within 30 min drive. We would stay there again.« less

Read management response to this review.

Management response from HospitalityMgr, Manager

Thank you for your Trip Advisor review, I am very please to hear that you enjoyed your stay with us! I am happy to hear that you got to enjoy our breakfast.
We look forward to your next stay with us!
Thank you,
James Campa
General Manager
« hide

When i checked in at the front desk i was told that they would put a hold of
$100.00 on my credit card in case of any damages or if i smoked in the room
My wife and i don't...
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When i checked in at the front desk i was told that they would put a hold of
$100.00 on my credit card in case of any damages or if i smoked in the room
My wife and i don't smoke so OK we go ahead and check in , so we go up to the room and open the door and the room smells like cigaret smoke and the room isn,t great, there is a chair by the bed that has stains on it and i would not think of sitting in it , the bedding is old and dingy and so is the rest of the room and we booked a King bed and the bed is a queen
So we go back down to the front desk and the girl there is very nice and was going to give us a different room but there weren't any available
she did lower our rate and removed the $100.00 hold
Not what i expect out of a Wyndham Property« less

Good place to stop close to Las Vegas but away from the strip. This was a good value with a great free breakfast, and a small casino steps away.
more »

Good place to stop close to Las Vegas but away from the strip. This was a good value with a great free breakfast, and a small casino steps away.« less

Read management response to this review.

Management response from HospitalityMgr, Manager

Thank you for your Trip Advisor review, I am very please to hear that you enjoyed your stay with us! I am happy to hear that you got to enjoy our breakfast.
We look forward to your next stay with us!
Thank you,
James Campa
General Manager
« hide

Melissa and Raylean were AMAZING! Hands down, one of the best front desk staff. They were very easy going and provided excellent suggestions for food and entertainment for u...
more »

Melissa and Raylean were AMAZING! Hands down, one of the best front desk staff. They were very easy going and provided excellent suggestions for food and entertainment for us to keep our three kids happy. I would have rated this hotel higher, except for the fact that on the second day, my toddler found a bug, which turned out to be a cockroach crawling across the floor of our room. Then later that evening a sliverfish bug, I believe crawling across the floor. I did mention it, but I don't want to be a complainer. It was definitely a bummer, since the location was adequate for our purpose of traveling to the Vegas area. I was also a little bummed to discover the hot tub was not working. Our purpose for traveling to Vegas was for a 5K run at the Sam Boyd Stadium and I was really hoping to be able to utilize the hot tub after my run, and was disappointed to find out they were still waiting for parts to get it up and running.
I thought the parking was adequate and close to the building and the food choices nearby were great. It is centrally located to gas stations, Wal-Mart, and tons of food choices. The breakfast choices were what you would expect from a continental breakfast, all three of my kids found something to tame their morning appetite.
The rooms were overall clean and sheets were crisp. I did not go to bed wondering if there were bedbugs or other creepy crawlers lurking. I also felt like we all got a decent night's rest (we stayed for 3 nights).
Overall, it was not horrible, just could have lived without seeing the bugs.« less

Read management response to this review.

Management response from HospitalityMgr, Manager

Thank you for your Trip Advisor review, I am very please to hear that you enjoyed your stay with us!
I am very happy to hear about Melisa and Rayleans customer service towards you and your family; I will be passing this along to them.
I am sorry to hear about your experience with the bugs; I will get with our maintenance department and our bug guy to check on this.
We look forward to your next stay with us!
Thank you,
James Campa
General Manager
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