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Inadequate

We recently spent a week at the Atrium. Impressive location and communal parts, breakfast won’t win awards but it’s acceptable, friendly restaurant staff. Front desk staff though seem flustered and uninterested. It is not a four star hotel. Our room, laughingly called a ‘Junior Suite’, was pretty basic with a half view of the sea from the balcony, the other half being blocked by the roof of the hotel’s lower tier. Bathroom in dire need of an upgrade. Hot water runs out at peak times and is grubby with the smallest shower head I’ve seen in a hotel for some time. Suggest they do some tweaking - offer bottles of water daily in the room; tissues in the bathroom and a magnifying mirror. WiFi inconsistent which is irritating. The swimming pool area has the wow factor but gets very crowded plus you can’t flatten out the loungers so sunbathing on your front is virtually impossible ! There’s a small beach about five minutes walk away but no loungers provided though the hotel would offer an umbrella to take along - a rather lame solution in my opinion. It’s galling to look across the beach to the nearby hotel who provide full facilities and comfortable sun beds. More

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Date of stay: June 2018

Trip type: Travelled as a couple

Ask realgreek about Atrium Hotel

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

Operations M, Manager at Atrium Hotel, responded to this reviewResponded 7 July 2018

Dear Guest,Thank you for the time you spent for your tripadvisor review. We always try to be as clear as possible with all our descriptions. In our website, we have as many photos as possible in order to cover the majority of our room types, with their square meters included, as well as the view, the facilities and amenities offered. For the well being of our guests, the hotel offers complimentary umbrellas for the beach, since it is not located on the beach and as such, has no right to set on a permanent basis its own sunbeds and umbrellas. Apparently, the beach is approximately 600meters, considered one of the largest and nicest on the island.In regard to our loungers at the pool, we do not understand why sunbathing on your front was impossible, since they can all flatten out.Greek Telecom has very poor internet lines across the island, but they are bound to upgrade them within this summer. We are aware of it and as such, we are in constant communication with them to make sure it will happen. Thank you for your comments and we hope that we will have the opportunity to welcome you another time in Atrium.The Atrium team

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Still staying in this hotel but so disappointed if you’re given the room 509 it’s right by the staff door where by they store all their trolleys and the noise from the staff and trolleys is not acceptable we’ve just been out all day and got back to a room that was suppose to be cleaned and there was still our plates left with food on from yesterday !! Not good enough !! The room and bathroom need redecorating very tired !! The breakfast is very basic and most days the tables haven’t even got a knife and fork on We still have 10 days left here but we certainly won’t come back and will not recommend it certainly not 4 star more like a 3 star very disappointing

Date of stay: June 2018

Trip type: Travelled as a couple

Ask handsy63 about Atrium Hotel

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

Operations M, Manager at Atrium Hotel, responded to this reviewResponded 7 July 2018

Dear Guests,Further to your review which we acknowledged while you were here and tried to find a solution for you, we hope that we succeded to offer you an enjoyable rest of your stay. While you arrived, the weather was really bad and therefore the trolleys were placed close to your room next to the exit, causing this extra noise and we apologize for this.Thank you for your comments, they only make us better.Kind Regards,The Atrium Hotel

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We had a very pleasant stay at the Atrium. Loved the architecture, the pool and bar and all the required amenities - gym,sauna,pool/billiards tables,TV room . Our room was very comfortable with quiet air conditioning, but being a junior suite was 49 steps below the pool, bar and restaurants, though lifts are available. Ours had a sea view, as all do, but there was a 3' high wall between us and the view.The restaurants served quite adequate meals, but we found the same cheaper,a short walk away, and more varied in their offerings . The breakfast buffet did not appeal to our taste and was often not regularly re-stocked, and unreliable. Items like bacon and fruit appeared only to disappear for a while then reappear sometimes - when asked for. Sometimes not.. Drinks were very expensive, double that in Paraskevi, hard to see the justification except that "they can". Water not provided free in the rooms, tea making cost extra per week, "four star"?

Our main disappointment was the quality of the staff. They were welcoming and friendly enough, but seemed rather bored with their jobs, lacking in training and understanding what they should be doing, and what makes a hotel special. Reception staff seemed rather condescending, but were efficient. It's a shame because with a little motivation things could be so much better. Just as an example of this, after heavy overnight rain all the wooden sun bed bases were wet. Guests were obliged to dry them as best they could, then to search for where the cushions were stored and retrieve them. While this was going on staff nearby were needlessly focused on drying off the bar tables and chairs, oblivious to the needs of their guests. A strange variety of music was played too loudly almost continuously in the pool area. For whose benefit it was not clear. .

Guests need to be aware that weddings feature regularly in this hotel, which can impose on your enjoyment. Some will want to celebrate while others want to read a good book in peace. There's no way of knowing when you might encounter this.

Room tip: Go for the more expensive rooms if you want to be near the facilities

Date of stay: June 2018

Trip type: Travelled as a couple

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Ask SueandChrisBailey about Atrium Hotel

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

Operations M, Manager at Atrium Hotel, responded to this reviewResponded 7 July 2018

Dear Mr and Mrs Bailey,Thank you for your review in tripadvisor.We have very good reviews regarding our staff and their interest towards our guests...As a summer hotel, rainy days make the operation of the hotel more complicated, so it might have been an unfortunate incident from our staff side and we apologize for that.Our breakfast is certified with the "Greek Breakfast" certificate having a great variety and homemade dishes. Our bar is a different concept than the pubs on the road with excellent quality cocktails and spectacurar view. Long drinks at our bar cost 7euros while cocktails 8 or 9euro when in most bars in town they charge 12 to 16euros.The hotel offers different lounges where guests have the opportunity to enjoy the views as well as peace for relaxation. Having that in mind, we do not organize more than one weddig per week in May and June, less in July and September while none in August.We do hope you had a great time during your stay, apart from your comments which we will take into consideration.Looking forward to welcoming you again.Your Atrium Team

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The rooms were cleaned to a high standard, with everyone from the cleaning staff to the management made us feel so welcome and would recommend this hotel to anyone thing of taking a holiday to Skiathos

Room tip: Sea view room were the best

Date of stay: June 2018

Trip type: Travelled with family

Ask delboysowden about Atrium Hotel

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

Operations M, Manager at Atrium Hotel, responded to this reviewResponded 16 June 2018

Thank you for your nice comments and the time you have spent to share your experience. We are glad you enjoyed the Atrium Hotel and we look forward to seeing you again.

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Family Wedding - May 25th to June 8 2018. From the moment we set foot into the reception of the Atrium Hotel, it was clear that we were going to have a terrific holiday. The character, style and warmth of this hotel is matched equally by the warmth, charm and smiles of its excellent staff.

The Hotel is family owned and run by Electra, who's parents designed and built the Atrium. Built on 7 levels the Hotel has a rooftop pool and Taverna on floor 6, with terrace and restaurant on the same floor. Other facilities include a Snooker room, games room and small gym, although I can't comment on these as I was too busy soaking up the atmosphere of this amazing island, or relaxing on the beach or by the pool.

I should note here that the beach is a short walk down a hill, with a few steps from the bottom of the lift to the road. I'm 60 and recently had knee surgery and managed the walking OK. TIP - try to get a room on floor 3 if stairs could be an issue..the 2 lifts run from 0 to 2 and 3 to 7, so floor 3 is ideal. Our room 305 was a standard double, but it was well fitted and had very comfortable beds. The balcony had the most amazing views. (see attached photos).

Our friends were getting married at the Hotel on a private terrace, we were only a party of 11, but the attention to detail from Electra and her team was amazing. the wedding was superbly organised and service throughout the day was exceptional. The food was just fantastic and could have fed double the amount of people. So much choice and simply gorgeous food. Our waiters were so helpful and friendly and really made the day so special. Thank you Electra for such a special day and also the great service and planning from the Olympic Holidays Representative, Jenny.

The Atrium really is a Hotel full of Style, Character, Service and Smiles. A memorable and most wonderful holiday on an island that will keep me returning year after year. "Yamas"

Room tip: The hotel is over 7 floors with 2 lifts, 0-2 and 3 to 7. Anyone struggling with stairs should try floor 3.

Date of stay: May 2018

Trip type: Travelled with family

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Ask Andrew C about Atrium Hotel

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

Operations M, Διευθυντής at Atrium Hotel, responded to this reviewResponded 10 June 2018

Providing a memorable holiday is our goal and we are glad that we succeeded. When it comes to weddings or just a vacation, we are trying to take care of every detail so that everybody can have a fantastic experience here. We will be happy to see you again soon. Thank you for choosing the atrium hotel!

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We stayed here for a wedding and for my birthday. The hotel is pleasant and well set out. The room was large & had excellent views. It was 50/50 on the cleanliness as we found that the floors hadn't actually been washed from the last customers. The room was made up most days and on the actual day of the wedding I had to ask twice for clean towels etc so we could get ready. For a 4* hotel I didn't find the luxuries I would normally expect but it didn't really hinder our holiday. The breakfast was normal, cereal, eggs, etc., etc., but surprisingly no Greek coffee! Being greek it would have been nice to have included this on the menu as also being a greek hotel and greek island! One of the receptionists always seemed very surly & fed up that you asked her for anything but she was the only one. All the other staff were pleasant and helpful. It was a pleasant stay and a nice hotel.

Room tip: Make sure you stay away from family rooms unless of course you have one! Get a room with a beautiful view

Date of stay: May 2018

Trip type: Travelled as a couple

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Ask Dilly67 about Atrium Hotel

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

Operations M, Διευθυντής at Atrium Hotel, responded to this reviewResponded 12 June 2018

Dear guest. Thank you for your stay in the Atrium Hotel and for the time you spent to write this review. We clean our guests rooms on a daily basis and all rooms are checked before every new arrival. We are sorry that you were given the impression that your room hadn’t been cleaned. We will certainly look into this matter. Since Greek coffee is prepared on fire, it can be messy, dangerous and time consuming for you and the other guests. You could always order a Greek coffee to one of our waiters.We look forward to seeing you again.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC