Ok so I am trying to get the Overview Console for all my default users to sho only open tasks.

In select status values it says "All Open Tasks" - However it shows all tasks in the Overview Console.

If I reselect the "All Open Tasks" it then defaults to only showing the Open Tasks. So the correct option is showing as default but unless you reselect it again it will not display the Open Tasks Only. Even when I leave the Overview Console and Open up a new window it does not seem to save this, anyone got any ideas?

The Overview Console actually works in conjunction with Application Preferences and Status values, so if you change the combinations on the Application Preferences form for the other consoles e.g. Change, Incident, etc, the Status values "should" reflect this.

Check to see if this is being updated when you save, if not you will need to have a look why. Seems like it is not correctly saving the "Task Status" when saving the record, or picking this value up when opening the selection ....

CTM:CFG-ApplicationPreferences (Application Preferences - form in form list)

The Active Link in question would be:

CTM:IPF:Save_100_PIPF

If you open the above form directly (from the form list), change the Change and Task values, then save the record you can see if these are actually being saved. If not, then you need to check the mappings and push values for the save in the above AL.

Carl is correct... I was just looking into the same issue... From the Overview Console, select [Functions] "Application Preferences" ----> Task Management[tab] ---> Show Task = Yes ---> Save ---> Close This will now continue to show your active tasks and will drive the selection you make within the "Select Status Values" option... Sorry if this has already been resolved. Matt

OK but the issue I have is in the Select Status Values Task is set to All Open Tasks.However it shows all tasks even the closed ones unless I reselect the already selected value of All Open Tasks and then press ok.

So its like the dfeault Status Values is not being applied to the view, hope that makes sense.