LOG EVENT {Description=[[resultType=COMPLETED,exitCode=1025]],Detail=[RIK command ( returned a RETURN code of 1025, which was interpreted as a failure from RIKJ ]}

This is our POC server. We do have FTW enabled on our production box. I have disabled FTW, removed the license, cleared out the collectors and tried 9.1.03. I know there is a silent install that I can ignore the utility but we do need to run it. If anyone has any input it would be greatly appreciated.

There are two separate errors recorded there. The FTS migration is one but it looks like it was not considered fatal as the install progressed to importing workflow and it's one of these that also failed and aborted the install. Check the ARSystem\Logs directory where there should be an ARServer-RIK_PostUpgrade.log with more details of which def failed and why.

What was identified is the following files did not import during the upgrade:

BMC Software\ARSystem\ARServer\installforms\en\VisualizerModule701.arx is returned with code 1025BMC Software\ARSystem\ARServer\installforms\en\VisualizerModule.arx is returned with code 1025BMC Software\ARSystem\ARServer\installforms\en\RSSFeed.arx is returned with code 1025BMC Software\ARSystem\ARServer\installforms\en\ChatModule.arx is returned with code 1025BMC Software\ARSystem\ARServer\installforms\en\Share_Application_Report.arx is returned with code 1025

The advise was to import these manually and try again but I see they are not there, more than likely why it failed. Will update when I have more info.

So after a call with BMC, turns out we needed to clean up any old server group rows of data and ranks and clear out any data in ft_pending even though we are not using server groups, I believe v9 automatically puts you in a server group.

Here is what I did in SQL before running the installer.

Change the Live server to the POC server, port and set the ranks

UPDATE [dbo].[servgrp_board]

SET serverName = 'POCServer1.mydomain.com'

,serverPort = 1000

,opFlags = '0;0;0;0;0;0;0;0;0;0;0;0;0;0;0'

WHERE serverName = 'LiveServer1.mydomain.com'

Remove the other servers (old servers, DR servers, etc) if not in the server group

DELETE [servgrp_board]

WHERE serverName IN ('OldServer2.mydomain.com','DRServer3.mydomain.com')