I've seen reports of a 9:11 recording issue before. I cannot remember which forums I saw them on.
I think the issue was caused not be being tuned to more than one transmitter (which won't help) but by using very old softare.

Which software version are you using?
MENU >> System >> Status
The software version should end in either 1.00.23 or 1.00.26.

Yes Stu, thanks. As a new forum member it takes a while to find previous information like this - not lazy, just finding ones way around a different forum and format. That was 13 months ago, and it is still a problem.

I have reported this fault to Humax directly, but no response. Does Humax not address these reported problems at all?

I have just had a very detailed procedure to rectify problems direct from Humax, following a support question i posted to them. They asked for my postcode and i think that therefore they looked at my likely transmitter and thus the channels to tune to.

I have just had a very detailed procedure to rectify problems direct from Humax, following a support question i posted to them. They asked for my postcode and i think that therefore they looked at my likely transmitter and thus the channels to tune to.

I will report how it went after i have been through this

paul4

Is it the belt and braces Default Setting procedure?
Remove aerial.
Default Setting.
Replace aerial.
Default Setting but stop it as it starts the Automatic Search.
Manual Search.

I've had the same problem. In my experience, it seems to happen when I do a manual recording on the same channel immediately after a recording where the Humax tracks the start time. The automatic record works ok. The manual record stops after 10 minutes.

I avoid the problem by doing both recordings from the guide or both recordings manually.

I had not followed this up recently since our 9300T has behaved itself, and my wife is reluctant to "interrupt" her recordings schedule

But last week it did another two 10 minute recordings, so I bit the bullet and followed the procedure exactly as Humax had detailed by email (thanks to them for responding, I had thought my email requesting help might have gone into a bottomless chasm - I was wrong )

Since they asked me for my postcode, the channel numbers included are obviously specific to my location (London area) but I'll include all instructions as detailed :

Freeview SD PVR Manual Tune

Please follow these steps to manual tune your product.

Note: A Manual tune is required to resolve issues with programmes/channels received and resolve EPG and recording issues.

Following these instructions will reset some system settings including your Recording Schedule (Please replace when complete to ensure you still record favourite programmes)

Any previous recorded programmes will be saved.

1. Press the MENU button on the Humax remote,
2. Using the directional buttons move to Installation and press OK,
3. Enter the password (Default is “0000”)
4. Move to Default Setting and press OK
5. A pop up will appear, Move to YES and press OK,
6. Enter the password (Default is “0000”)
7. “Now initialising all setting values!” will appear, please allow a few seconds for the unit to reboot,
8. After the Loader version will be followed by an AUTOMATIC SEARCH,
9. STOP THE SEARCH IMMEDIATLEY, by pressing OK
10. Press OK to acknowledge “No Channels Found”
NOTE: If any channels are found during the automatic search do NOT save the Results.
11. When you see the Notice “No channels are available now, Please press ok to search channels”
12. Press the OK button to open the Installation menu;
13. Move to “Manual Search” and Press OK

Please Read Carefully:

• Highlight Channel and press OK
• From the List (21 – 69) select the channel number you require and press OK,
• Select Search and press OK, once the search is complete Save the results
• Conduct this search for all the channel numbers below:

Channel 1: 23
Channel 2: 26
Channel 3: 25
Channel 4: 22
Channel 5: 28

Once you have completed searching and saving all the channel numbers and the programmes that they provide press the EXIT button on the remote to return to BBC1, your EPG (Guide) will not be populated, for best results leave on BBC1 for 5-10 minutes to populate the information.

Note: Your Screen Ratio will have changed; To correct this after the tune please access the Menu, Press OK on PREFERENCES, then OK on AV CONTROL, and then OK on SCREEN RATIO to change it to 16:9 then press EXIT to finalise.

Unfortunately the latest suggestion was a hard-drive re-format. Apart from the fact that we've 30+ recordings as yet unviewed, and a re-format would delete these of course (I'd likely be confined to the spare room if I suggested that let alone did that) I argued that mine is not an isolated case and surely would be a software/firmware issue and NOT a hard-ware issue. (I edited and hyphenated hard-ware due to some strange link being inserted when I had it as a single word)

Getting it into perspective, losing TV programme recordings is not life or death is it?, and with catchup TV available on the computer these losses can sometimes be plugged. But it is a pity that one of the best bits of kit available on the market (in my opinion, as a Humax 9200/9300 user for some 7 or 8 years) has a fault that lets it down. Having a PVR that sometimes drops recordings is better than having no PVR, but what a shame.

Is mine an isolated case though? I've read about it on this forum, but nobody seems to have posted on this topic that it was still happening to them.

It is certainly not very common. Barry over on the myhumax.org forum was recently looking for volunteers to test a new software version for the 9300 that is primarily designed to fix a consecutive recording problem. I suggest you subscribe to that Forum and ask Barry if it is possible to join the test (NB I have no idea whether this will be possible).