Archives

Posts Tagged ‘Managing Employees’

It happens every single day. Someone finds you out of nowhere and asks you to help them in some way or another. How do you say no?

First, realize that it is completely fine to say no. This alone is a big step for many people. But it should be obvious that when someone asks a yes/no question, there are (at least) two possible answers.

Suppose a client suggests that you come by her office for a conversation that would ordinarily take 10 minutes. But now, with the commute, you’re looking at an hour – and that’s an hour you cannot give up today.

Let the client know how eager you are to connect, and that you’re equally eager to help her avoid the required charge for out-of-office consulting. Suggest conducting this conversation over the webcam. Everybody wins.

Or perhaps Chris, from the cubicle next to yours, pokes his head around the corner in hopes that you can help him with a project he’s been assigned. If you can do it, great. But if you can’t, you really need to find a way to say that.

Make it clear that you appreciate his thinking of you, but that you will not be able to assist him until Tuesday, or whatever it may be. And if you can’t at all, just say that. With all due love, of course!

Commit yourself to tasks that are most profitable. Learn to say no to the rest.

Thank God it’s Monday!® Ever make a commitment, only to get that sinking feeling in the pit of your stomach because you know you can’t see it through? Sure you have. We all have. And the question is, what do you do next?

Too many people let the clock tick away until the deadline arrives, and then they announce that they won’t be able to deliver after all. That’s inauthentic and it damages trust. Instead, when you’re getting that sinking feeling, listen to it, and step up immediately and say, “You know what? I might have answered too quickly. I don’t want to make this commitment unless I’m absolutely certain that I can get it done on time. Can I get back to you later today or negotiate a different deadline?”

When you make an authentic commitment, there’s an expansive, open feeling because you know you can deliver on the promise you’ve made. Paying attention to the feeling that comes with every commitment you make is key to building trust. And trust is key to success.

Have a great Monday!

Roxanne

Roxanne Emmerich’s Thank God It’s Monday!® How to Create a Workplace You and Your Customers Love climbed to #1 on Amazon’s bestseller list and made the New York Times and Wall Street Journal bestseller lists—all in the first week of its release. Roxanne is renowned for her ability to transform “ho-hum” workplaces into dynamic, results-oriented, “bring-it-on” cultures. If you are not currently receiving the Thank God It’s Monday!® e-zine and weekly audios, subscribe today at www.ThankGoditsMonday.com.

Love this audio message? You may also download the MP3 version and PDF transcript below:

Thank God it’s Monday!™ Leadership in the workplace entails stepping up and doing the right thing, whether or not management is on board… and believe it or not, management can often be the source of the problem. They are just humans after all.

Though the situation is never welcome, it happens. And when it happens, do you keep secrets and remain silent, or do you speak up.

Your company is your team. When the chemistry isn’t right, the coach will make changes. When the players don’t understand what the coach has to say, they ask questions. If something doesn’t seem right, discuss it. If something isn’t working, change it.

You are the player. But more importantly, you are the coach. This is your team. And if you believe that the management has made a mistake, speak up, show them what you think with respect and kindness—they will be grateful for your input.

Have a great Monday!

Roxanne

Roxanne Emmerich’s Thank God It’s Monday! How to Create a Workplace You and Your Customers Love climbed to #1 on Amazon’s bestseller list and made the New York Times and Wall Street Journal bestseller lists—all in the first week of its release. Roxanne is renowned for her ability to transform “ho-hum” workplaces into dynamic, results-oriented, “bring-it-on” cultures. If you are not currently receiving the Thank God It’s Monday e-zine and weekly audios, subscribe today at www.ThankGoditsMonday.com.

Love this audio message? You may also download the MP3 version and PDF transcript below:

Not signed up for the TGIM e-zine?
Transform your team from “snooze-button hitters” to “rock-star performers” and create a buzz-worthy environment your clients will love. Sign up today and receive the TGIM e-zine and Roxanne’s weekly one-minute audio every Monday morning!