Change the account NTP Servers (time source)

The account NTP Servers set the default NTP Servers for Primex devices that require a time source to display synchronized time and scheduled events. The devices requiring a NTP time source include OneVue Sync and Notify devices.

When a device's NTP Server setting is set to default, changing the account NTP Servers also updates the device's NTP Servers. The only exception is when device is assigned to a location, which device's default NTP Servers are to its assigned location's NTP Servers.

Go to Admin > Edit - your account name.

Enter the NTP Server settings.

NTP Server Guidelines

The system default NTP Servers are set to (1) 0.us.pool.ntp.org (2) 1.us.pool.ntp.org (3) 2.us.pool.ntp.org, which are external servers.

Use of external NTP Servers requires that port 123 is open to UDP traffic to allow the Primex network devices to connect to an external server.

Primex recommends to set the NTP Servers to your organization's designated NTP Servers and set all NTP servers to ensure a reasonable level of accuracy can be maintained.

By default, Primex devices are set to synchronize to the NTP Servers set in the account profile. Optionally, the NTP Servers can be set in device's gateway profile or location.

Select Save to apply a setting change.

The setting change is scheduled to be downloaded to each device during its next check-in to your OneVue account and its Update Pending status is set to Yes. Once downloaded, the device's Updating Pending status is set to No.