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“It’s better than conflict and chaos, right?… (O)wners who let people do their jobs end up being more successful in our business. And obviously, if someone has made a lot of bucks doing something else, the pitfall is always to think that you can do that no matter what business you might be in. Some organizations get into trouble because of that.

“Instant gratification seems to be the factor that runs things the most, as far as whether you can have continuity or not.”