Foreword (July, 2015)
Since I first wrote this article, years ago, a great many more people have begun using the internet. They are coming online from every part of the globe, learning, reading, shopping and spending money at an ever-increasing ra…

Originally, this post was published on Monitis Blog, you can check it
here
.
In business circles, we sometimes hear that today is the “age of the customer.” And so it is. Thanks to the enormous advances over the past few years in consumer techno…