Speaking of Steve's passing, there is a part of me that hopes for a 'Daemon'-esqe (@DanielSuarez) chain of events to be initiated upon Jobs' death. Perhaps a much more benevolent one is already afoot in disruptive and innovative corners.﻿

Where is Apple in there? They don't fall over themselves to be communicative, but their customer service tends to be well-received. In the face of controversy ('antenna-gate' and FCPX come to mind), they tend to wait, deliberate, and then orate. They have a plan and they seem to rarely change deployment or admit errors. Given their financial success and consistently high customer satisfaction ratings, they're doing something right. But I don't think it's as clean as one or the other of the strategies above; maybe they're doing the middle way?﻿

Founder and daily operator at Vegan For The Win™, designer of graphics and merchandise for vegans, veg-positive people, and the veg-curious. Business and blog at http://www.veganforthewin.com

Danville Community College

Instructor, 2009 - present

* Instructor for college class 'ART 130: Introduction to Multimedia' fall semesters since 2009
* Instructor for college class 'HUM 246: Creative Thinking' fall and spring semesters since 2009 (excepting spring 2011)
* Instructor for dual-enrollment classes in partnership with Halifax County Public Schools; 'ART 180: Introduction to Computer Graphics' and 'ART 130: Introduction to Multimedia' since 2008
* Developed and delivered course content, daily lecture, and hands-on demonstrations
* Developed creativity, critique skills, problem-solving ability, and visual discernment among 9-12 graders and adults
* Consistently popular classes that grew from a single block of 15 students to two blocks and nearly 40 students per semester
* Made aggressive use of the internet and digital technologies across classes to promote digital literacy

Glerin Business Resources

Creative Director, 2012 - 2013

Creative Director hired to help grow a family firm's business through greater emphasis on design and creative marketing.
• Designed and delivered presentations that helped earn and maintain business relationships with some of firm’s largest clients including TMI Autotech, Arrowhead/Cherokee Brands, Virginia’s Growth Alliance, Southern Virginia Higher Education Center, and Halifax County Industrial Development Authority
• Lead young and talented design team to stretch their skill sets and develop ambitious and integrated brands and marketing plans
• Assisted clients to develop and implement editorial calendars, marketing, and social media campaigns
• Occasional copywriting

The Southern Virginia Higher Education Center

Curriculum Coordinator, Business of Art & Design Program, 2008 - 2012

* Promoted within institution to coordinator for two independently-developed academic programs overseeing development of instructors, budgets, partner relations, curriculum, and marketing efforts
* Developed program features including public film screenings, industry interviews, and guest speakers including professionals from art, design, and multimedia industries
* Frequently designed and delivered presentations to institutional partners, board members, state and local officials, and other stakeholders
* Daily instruction in classroom in Computer Graphics and Multimedia for students from Halifax County High School (grades 9-12)
* Additional instruction in Creative Thinking and Digital Multimedia to Danville Community College students (per semester)
* Oversaw continued program growth to more than 300 enrollments by fall 2011

Virginia Tech New Media Center

Operations Specialist, 2006 - 2008

* Managed recruitment, training, and projects of >12 student lab assistants in a multimedia learning environment serving the university community
* Served as part of an amazing team of problem solvers and customer service professionals in a demanding professional setting
* Facilitated student/client interactions among lab assistants and faculty, students, and public
* Lead and/or facilitated 90+ consultations with faculty and students on multimedia projects

Wright Massey

Illustrator

Consultant with Wright Massey for Papa John's corporate rebranding special project
* Designed and scripted employee training manual
* Advertising design (door-hangers, billboards, print and TV ads)
* Copywriting
* Brand development
* John hated all the work we made, but I learned a lot about being part of a creative team, creative direction, and coordinating a herd of talented people
* Occasionally will see a green pepper or mushroom icon that I designed in stores

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