Customer Questions & Answers for

The FileMate tablet PC offers a superior media experience with a capacitive 7" touch screen, web surf, e-Reader, personal planner, and much more. You can use your Wi-Fi tablet anytime, anywhere with supporting wireless and Bluetooth technology. The Identity 7" tablet went through Google's rigorous requirements (hardware, software and many other) and passed the test. This Google Android 2.2 tablet allows you to download applications (over 150k via Google Marketplace) at super-fast speeds. With an internal memory of 8GB that can be upgraded to 32GB via a SD card slot. Yhis Wi-Fi tablet lets you store tons of tunes, videos, and other files.

No front facing camera for video calling, and no you cannot use a USB cam.

answered 3 years, 3 months ago

By

ElectronicGeekNerd

- Bridgeport, CT

answer 2

The Skype app is available in the Android Marketplace. There are a couple of things ton remember if you are going to use this app. (1) You need Skype credits to make calls to landlines and mobile phones. (2) this tablet has a REAR-FACING camera making video chats, difficult if not impossible. It is not possible to connect a USB cam to this tablet, because the Android operating System does not recognize devices connected to it, nor does it have the driver support like Windows.

Considering the features, the Android Market, and especially the COST---it is a GREAT value in my estimation.

answered 3 years, 2 months ago

By

DocG

- Houston, TX

answer 4

Has performed flawlessly ! Downloaded ebooks in a flash, surfed the web and read email without a hitch!It took a while to figure out the controls but for the most part controls and buttons are very intuitive.Would recommed for anyone looking for a good value 7"netbook!

Use a safety pin needle.lift end flap.Hit reset and it should charge right up.We had to the same on two after children watched a lot of TV and movies. I figured it may be memory full.

answered 3 years, 2 months ago

By

Millicent2

answer 2

Open the door at the top. There is a reset button that you can push in with a paperclip or pen. This is also mentioned in the small brochure that was in the box.

answered 3 years, 2 months ago

By

SmartMom11

- Bloomington,IL

answer 3

Please open the SD card flap, and look for the pin hole, If the screen is facing you, the pin hole is all the way to the left. Please insert a paperclip, safety pin. etc... until the tablet vibrates. The tablet should come on after that.

Try to reset the Tablet. Get the Quick Start Guide that came with the Tablet. Turn it over so Identity Tab is on top. Then open it to the second page called "Initalization" It shows the location of the reset button. It worked for me about a week ago.

I do believe so. My tablet died tonight and because I decided to return it 15 days later, I was not given back my money for the warranty.

answered 3 years, 2 months ago

By

tellergirl

answer 2

This may be a defect in the device. I suggest calling Tech Support. As I had my device totally shut down and never come on again despite having charged it all night. You might want to seek a replacement ASAP. As I am doing currently.

answered 3 years, 2 months ago

By

LoveMeka

- Fort Lauderdale, FL

answer 3

YES IT IS i bought two and they both shut down and would not start within 3 days TAKE IT BACK

answered 3 years, 2 months ago

By

justmekate

- Central Florida

answer 4

Its a piece of junk! Get rid of it!

answered 3 years, 2 months ago

By

XXXXXXXXXXXX123

- Richmond Va.

answer 5

I had the same trouble and called the company for troubleshooting and they had no answers for me. They said they would send another and didn't. I have to reset it to make it come on again. Think I will return it for another brand.

answered 3 years, 2 months ago

By

Renica

- Thibodaux, La

answer 6

I have not had any problems with mine and we have 2 of them. Sounds like a defect to me. I do have a andriod cell phone and certain apps stall out. Maybe read the reviews on the apps to see if they are having any problems.

answered 3 years, 2 months ago

By

Mel0380

- Indiana

Question

Does this tablet have access to the andriod market?

Easy access to the Market.If you have already purchsed something you can move it here.Make sure you use the same e-mail as you already have.We use a AMEX gift card to pay...no credit card info sent over wires.

answered 3 years, 2 months ago

By

Millicent2

answer 2

Yes, you can access Android Marketplace. Also check out getjar.com literally thousands of apps and they're free.

Not that I know of.. I use and connect to my wireless internet. It also pulls up all the connection in the area (but those are mostly usecured). It does Not have 3G or its own internet.. Works like a laptop..

What does a rear camera mean? Is it the same as a front and back camera where you can see the picture your taking on the screen?

You can see on the screen what you are taking of pic of, just like a digital camera. You cannot use it as a webcam though because there is not a front camera.

answered 3 years, 2 months ago

By

26adams

- Milwaukee, WI

answer 2

ONLY HAVE A BACK CAMARA, BUT YOU CAN SEE THE PICTURE ON THE BIG SCREEN... BUT DONT HAVE A FRONT ONE...

answered 3 years, 2 months ago

By

Yari2011

answer 3

rear camera is just the back camera ... no front facing camera on this device

answered 3 years, 2 months ago

By

BAMiller

- Fort Worth, texas

answer 4

IT'S A REG AND SIMPLE CAMERA.

answered 3 years, 2 months ago

By

dadysam

- NJ

answer 5

The Identity rear facing camera is the same as a back camera. In other words when you are holding the Tablet and looking at the screen the camera lens is in the rear or back. A front facing camera is usually used for video conferencing. In both cases the screen will show what the camera lens sees.

HAVE A THINKFREE OFFICE APPLICATION, BUT YOU CAN DOWNLOAD IT THE DOCUMENTS TO GO APPLICATION THAT HAVE WORD, EXCEL AND POWERPOINT...

answered 3 years, 2 months ago

By

Yari2011

answer 3

Yes, It has ThinkFree Office pre-installed. I have not used this app but looking through the documentation and FAQ's, it appears that this app is limited and rather expensive. Search the Android Market and Amazon Appstore for "Office Suite" and. you can have many to choose from - some with free trials.