Parkview Hospital Randallia

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Parkview Hospital Randallia offers a multitude of services to help you and your family on your path to health and wellness. Below, we hope you find some resources that will help you during your time here, whether as a patient or visitor.

Parking

The main entrance to Parkview Hospital Randallia (Entrance 1) is at the circle drive off Randallia Drive. Patients and guests should use the free valet services at Entrance 1. Valet parking is available at Entrance 1 from 5:30 a.m. to 9 p.m. The hospital’s Entrance 4 is located on the east side of the building, along Carew Street. Valet parking is available at Entrance 4 from 5:30 a.m. to 9 p.m. Additional free parking is available in the lot across Carew Street. Entrances 1 and 4 are open from 5:30 a.m. to 9 p.m.

Guests visiting the hospital from 9 p.m. to 5:30 a.m. should use the Emergency Department entrance off State Street. Valet services are available from 9 p.m. to 5:30 a.m.

Please note: Guests who are visiting patients in rooms 204-218 and 241-255 may find it easier to use the free valet services at Entrance 1. Guests who are visiting patients in rooms 256-295 may find it easier to park in the lot across Carew Street and use Entrance 4.

MedLink Public Transportation Service

Parkview Hospital Randallia is served by the MedLink bus route, a service of Citilink that is funded by Parkview Health. This service operates hourly Monday – Friday, 8 a.m. – 5 p.m. The route connects the Parkview Regional Medical Center and Parkview Hospital Randallia campuses and connects with Citilink routes 1, 2, 3, 4 & 21, as well as destination points along the Medlink route. Passenger fares follow Citilink’s current rate structure ($1.25/ride with discounts available).

Visiting hours

Visiting hours are not restricted unless requested by the patient or deemed appropriate for medical reasons. During your stay as a patient, your care team members ultimately decide whether your condition warrants visitors, and may deny visitation in your best interest, or grant extended visitation to immediate family members. Balancing your need for rest and welcoming your guests is important. Some areas may have a specific "quiet time" when visitation is curtailed to allow patients to rest. In addition, each patient has the right to refuse visitation.

Chapel

The Chapel, located on the second floor, above the main lobby, is open for personal use at any time. If privacy is needed, a small, comfortable room across from the Chapel is also available.

Chaplains are available to patients and their families 24 hours a day by request made to any member of the care team. A listing of local houses of worship is also available upon request.

Tobacco-free campus

All Parkview Health campuses are tobacco-free. No tobacco use of any kind is permitted – inside or outside – on the property. Parkview’s decision to be tobacco-free demonstrates an ongoing commitment to a healthier work environment and a better experience for patients and their families.

Dining

Parkview Place Café is open to all guests. Located on the lower level of the hospital, the café offers a relaxed atmosphere, with comfortable booths, televisions, tables and an atrium. Menu selections include soups, salads, grill and deli items, entrees, desserts, snacks and a variety of beverages.

The dining room is open daily from 6 a.m. to 3 a.m., offering meals at the deli and the hot line at the following times:

Breakfast Daily, 6 – 10 a.m.

Lunch Monday through Friday, 11 a.m. – 2 p.m.

Saturday and Sunday, 11 a.m. – 1:30 p.m.

Dinner Daily, 5 – 8 p.m.

After hours, snacks and beverages may be obtained from the vending machines, available 24 hours a day in the hallway just outside Parkview Place Café.

For family members dining in patient rooms, trays and tableware are available.

Gift shop

The Parkview Hospital Randallia gift shop offers a large selection of gifts, as well as floral arrangements, magazines, cards, toiletries and snacks. It is located on the second floor, and can be reached from the lobby via the staircase near the surgical waiting area. For questions, or to order items from the shop, call (260) 373-4350.

Hours: Monday through Friday, 9 a.m. to 7:45 p.m.

Saturday, 11 a.m. to 5 p.m.

Closed Sundays and all legal and observed holidays

Coffee Cart

The Nutrition Services Department operates a gourmet coffee cart in the main lobby of the hospital for the convenience of patients, visitors and staff. The coffee cart offers a variety of sweet treats and Seattle’s Best Coffee® specialty drinks and coffees.

Hours: Monday through Friday, 6 a.m. to 7 p.m.

Saturday, 6 a.m. to noon

Sunday, 6 to 11 a.m.

To place an order in advance, call (260) 373-2326.

Seattle's Best Coffee® is a registered product of Seattle's Best Coffee, LLC.

Flowers

Volunteers assist with delivery of floral arrangements between 8 a.m. and 4 p.m., Monday through Saturday. There are no Sunday or holiday flower deliveries by volunteers.

Live floral or plant deliveries cannot be made to patients and staff in the Emergency and Surgery units. Floral arrangements sent to patients and staff in these areas, or to patients who have been discharged, will be returned to the florist.

For questions, call (260) 266-1470. Arrangements and gifts can also be selected in the hospital gift shop. Call (260) 373-4590.

Wi-Fi

The hospital has a free Internet Wi-Fi Hotspot network for use by patients and visitors. If you need assistance in connecting to the network, ask your nurse.

Cell phones

Cell phone use is restricted in some areas of the hospital due to possible interference with biomedical equipment.

Valuables

No valuables or large sums of money should be brought to the hospital. Patients should send these items home with a family member or friend, or give them to the nurse so they can be kept in the hospital safe until the patient is discharged.

If you misplace any personal property, call (260) 373-3300. Please remember that Parkview Hospital is not responsible for lost or stolen items.

Parkview Service Line

We are pleased to provide your care. Please let our staff members know if you need assistance or if there is anything they can do to make your stay more comfortable. If you notice housekeeping or maintenance issues, or have concerns regarding TV or phone operation or any other aspect of your visit, dial 373-4300 to reach the Parkview Service Line. Hospital staff is available to take your call at this special number 24 hours a day.

Language interpreters

Sign language/translator services are available on an as-needed basis. To receive on-site Spanish and Burmese services, ask a nurse to assist you or call Culture Link at (260) 373-4666. For 24/7 Over-the-Phone Interpretation services, access a blue CyraCom phone, located in all departments. To speak to a sign language interpreter, call the League for the Blind and Disabled at (260) 441-0551 between 8 a.m. and 5 p.m. For after-hours service, call (260) 481-8153.

Services for the hearing impaired

Parkview is dedicated to providing appropriate assistance to people who have hearing impairments. Closed-caption devices are available for TVs, and amplified handsets are available for the phone. Ask your nurse for assistance.