All Support Topics

Known Issues

My Mighty only says the name of one of my playlists when any button is pressed.

Mighty's firmware is out of date and you need to update to the latest version. Please follow these steps to install the latest firmware:

First connect Mighty to the mobile app via Bluetooth. Then connect Mighty to WiFi and you will receive a prompt to install the firmware update. If you don't receive the prompt, navigate to Settings (the hamburger button in the top left corner of the Home and Browse tabs) and click “Software Update” to manually run the update.

After the update is installed, please refresh your playlists by selecting 'Refresh' in the Home tab.

My Mighty's LED is stuck on solid green.

Please email us at heyo@bemighty.com and we'll respond within one business day to help you troubleshoot.

My Mighty's LED never turns on when I plug it into a charger.

Please make sure that you're using the original charging cable that came with the Mighty. Other USB to stereo jack cables may be incompatible with the Mighty, especially the iPod shuffle cables. If you are still experiencing the issue please email us at heyo@bemighty.com and we'll respond within one business day to help you troubleshoot.

I hear a voice saying "Spotify login failed" when I try to play music on Mighty.

Please check to see that you are using the most up to date version of our mobile app. Naviagte to the App Store or Play Store to check for any available update. Once you have completed the update please perform a refresh on your playlists.

If you already have the latest version of the mobile app installed please try the following steps to re-establish your Spotify login in the Mighty:

- Connect Mighty to the mobile app via Bluetooth
- Connect Mighty to WiFi
- Logout of Spotify from the connections tab of the Mighty app
- Log back into Spotify within the Mighty app
- Then click "Refresh" in the Home tab to re-sync your playlists

My Mighty can't connect to my Bose SoundSport headphones

Mighty's firmware is out of date and you need to update to the latest version. Please follow these steps to install the latest firmware:

First connect Mighty to the mobile app via Bluetooth. Then connect Mighty to WiFi and you will receive a prompt to install the firmware update. If you don't receive the prompt, navigate to Settings (the hamburger button in the top left corner of the Home and Browse tabs) and click “Software Update” to manually run the update.

The music skips when I use Mighty with a Bluetooth accessory.

This is a common Bluetooth issue, especially for small devices like Mighty. The Bluetooth antenna in Mighty is smaller than the antenna in most smartphones, so it's more difficult to maintain a strong Bluetooth connection. We've found that playback is most stable under these conditions:

- Restart Mighty prior to playback. To power off, press and hold the play/pause button until the LED goes orange. Wait twenty seconds, then press the play/pause button to power Mighty back on. Mighty is fully powered on once the LED goes from solid green to blinking green (if not plugged into charger) or white (if plugged into charger).
- Wear Mighty outward facing on your sleeve, pocket, or wristband.
- If playback starts to get interrupted, put Mighty right next to the headphones for a few seconds and it should stabilize.
- If playback starts to get interrupted, don't press any buttons for a few seconds. Just let the issue resolve itself.
- Use the Normal Download Quality when syncing your Spotify playlists. This setting can be adjusted in the Connections tab (bottom left) by clicking on the Spotify logo.

GOOD TO KNOW
Our latest firmware updates have improved the Mighty's BT playback. Make sure you are always running the latest firmware by selecting 'Software Update' in Settings (the hamburger button in the top left corner of the Home and Browse tabs).

The volume is low when I use Mighty with a Bluetooth accessory.

If your Bluetooth accessory has onboard controls, press the volume up button until the volume is as loud as possible. Then, press the volume up button on Mighty until the volume is as loud as possible. You will then be listening at the maximum possible volume.
If you still feel that the volume is too low try disconnecting both devices, turning them both off and then on, and then re-establishing the connection.

Connecting Mighty to App

How do I connect my Mighty to the mobile app?

Navigate to the Connections tab (bottom left) and click on the Bluetooth icon to see all Mightys in your proximity. Click the plus button (“+”) next to Mighty to connect.

GOOD TO KNOWIf Mighty's LED blinks blue, you need to press the play/pause button on the Mighty in order to establish the connection.

How do I disconnect my Mighty from the app?

Navigate to the Connections tab (bottom left) and click on the Bluetooth icon at the top of the screen to see Mighty. You'll see a green checkmark to the right of Mighty's name to indicate that it's connected to the mobile app. Swipe left on Mighty's name to display the disconnection icon, then tap the icon to disconnect Mighty from the app.

My Mighty isn't showing up in the app. What should I do?

First, make sure that Mighty is plugged into a charger. The LED should turn green for thirty seconds while Mighty powers on, then should turn white to indicate that it's charging. If the LED doesn't turn any color or is stuck on solid green, please email us at heyo@bemighty.com and we'll respond within one business day to help you troubleshoot.

If the LED is white and Mighty still isn't showing up in the app, please try the following:

- Restart Mighty. To power off, press and hold the play/pause button until the LED goes orange. Wait twenty seconds, then press the play/pause button to power Mighty back on. Mighty is fully powered on once the LED goes from solid green to blinking green (if not plugged into charger) or white (if plugged into charger).- Android users only: Turn off your phone's Location services and Bluetooth services, wait 5 seconds, then turn them back on. You may need to do this through the Settings on your phone as opposed to the Quick Access bar. Then, open the Mighty mobile app and try to connect Mighty again. If prompted, you must give Mighty access to your location (this is an Android specific Bluetooth Low Energy requirement).

If the above steps do not resolve the issue, please email us at heyo@bemighty.com and we'll respond within one business day to help you troubleshoot.

My Mighty shows up in the app but I can't connect to it. What should I do?

"1. Look at Mighty when you attempt to connect it to the app. If Mighty's LED blinks blue, you need to press the play/pause button in order to establish the connection. 2. Restart Mighty. To power off, press and hold the play/pause button until the LED goes orange. Wait twenty seconds, then press the play/pause button to power Mighty back on. Mighty is fully powered on once the LED goes from solid green to blinking green (if not plugged into charger) or white (if plugged into charger). 3. Close and re-open the mobile app. 4. - Android users only: Turn off your phone's Location services and Bluetooth services, wait 5 seconds, then turn them back on. You may need to do this through the Settings on your phone as opposed to the Quick Access bar. Then, open the Mighty mobile app and try to connect your Mighty again. If prompted, you must give Mighty access to your location (this is an Android specific Bluetooth Low Energy requirement).

If the steps above do not resolve the issue, please email us at heyo@bemighty.com and we'll respond within one business day to help you troubleshoot."

My Mighty shows up in the app but my Mighty's LED never flashes blue when I try to connect. What should I do?

Mighty's LED will not always blink blue when connecting to the app. If the LED doesn't blink blue, Mighty is automatically connecting to the app and you don't need to press any buttons.

I get a "Mighty registered to another user" error when I try to connect. What should I do?

You have an older version of our app that didn't allow more than one user to be signed in to one Mighty. We have released a new app that will allow you to bypass that error message and connect to the Mighty. Please download our new app from the App Store or Google Play Store.

I get a message that all playlists will be removed from my Mighty if I connect to it. What should I do?

"You're receiving this message because you're attempting to connect to Mighty with a different Mighty account than you used previously. For security purposes, each Mighty can only be connected to one Mighty account at a time.

To proceed with the connection, click ""Okay"". All playlists will be removed from the Mighty and you'll be able to sync new playlists.

To stop the connection, click ""Cancel"". You will not be connected to the Mighty."

My Mighty isn't automatically reconnecting to the app. What should I do?

"Navigate to the Connections tab (bottom left) and click on the Bluetooth icon to see all Mightys in your proximity. Click the plus button (“+”) next to your Mighty to manually connect to it.

GOOD TO KNOW If Mighty's LED blinks blue, you need to press the play/pause button in order to establish the connection."

Can I connect my Mighty to the mobile app while listening to music on my Mighty?

No, Mighty's Bluetooth connection is turned off during music playback to conserve battery life. You must first pause music playback, then you will be able to connect Mighty to the app after a few seconds.

Can I connect my Mighty to two different instances of the app at the same time?

Yes, you can connect Mighty to two different instances of the app (e.g. iOS and Android) if you login with the same Mighty account on each instance of the app.

Connecting Mighty to a Bluetooth accessory

Does my Mighty work with all Bluetooth accessories (e.g. headphones and speakers)?

Mighty supports almost ALL Bluetooth headsets, speakers, and car entertainment systems. For more information, and recommendations on the headphones we use and love, check out our Bluetooth Accessories page.

If Mighty is not working with your Bluetooth accessory, please read through this FAQ for more information on connecting Mighty to Bluetooth accessories. If you still can't resolve the issue, please email us at heyo@bemighty.com and we'll respond within one business day to help you troubleshoot.

How do I connect my Mighty to a Bluetooth accessory for the first time?

1. Put your Bluetooth accessory in pairing mode, which is generally denoted by a blinking blue and/or red LED (this may be different than just turning on the accessory)2. Connect Mighty to the mobile app, navigate to the Connections tab (bottom left), click the Bluetooth logo at the top of the screen, and pull down on the screen to search for all Bluetooth accessories in your proximity.3. Press the plus (“+”) button next to the name of the Bluetooth accessory to pair and connect it with Mighty. A green checkmark will be displayed to the right of the Bluetooth accessory name and you will hear a two-tone beep through the Bluetooth accessory to indicate that the connection was successful. Press the play/pause button on Mighty to initiate playback through the Bluetooth accessory.

GOOD TO KNOWMighty does not require a PIN to establish a connection with Bluetooth accessories

How do I reconnect my Mighty to a Bluetooth accessory?

Mighty will automatically reconnect to any previously paired Bluetooth accessory in your proximity. If Mighty doesn't automatically reconnect to the Bluetooth accessory, please follow these steps:

1. Start with Mighty and the Bluetooth accessory powered off.2. Power on Mighty and wait for the LED to blink green, indicating that it's powered on.3. Power on the Bluetooth accessory and wait up to one minute.4. You will hear a two-tone beep through the Bluetooth accessory to indicate that the reconnection was successful.

If you've followed the steps above and still cannot reconnect to the Bluetooth accessory, please email us at heyo@bemighty.com and we'll respond within one business day to help you troubleshoot.

How do I disconnect my Mighty from a Bluetooth accessory?

Connect Mighty to the app, navigate to the Connections tab (bottom left), and click the Bluetooth logo at the top of the screen. A green check will be displayed to the right of the Bluetooth accessory that is currently connected to Mighty. Swipe left on the Bluetooth accessory to display an unlinked chain icon. Tap the unlinked chain icon to disconnect the accessory from Mighty.

Can I pair my Mighty with more than one Bluetooth accessory?

Yes, you can pair Mighty to multiple accessories. All previously paired Bluetooth accessories will be listed in the Bluetooth section of the app.

My Bluetooth accessory isn't showing up when I search for it in the app. What should I do?

"1. Remember to swipe down on the Bluetooth screen to initiate a search for Bluetooth accessories. 2. Make sure the Bluetooth accessory is in pairing mode (this may be different than just turning on the accessory) 3. Confirm that the Bluetooth accessory isn't actively connected to another device (e.g. your phone). If so, disconnect it first prior to searching for the accessory in the Mighty mobile app.

If you've followed the steps above and still cannot find the Bluetooth accessory in the app, please email us at heyo@bemighty.com and we'll respond within one business day to help you troubleshoot."

I see a Bluetooth accessory listed as "n/a" in the app. What should I do?

In certain situations, Bluetooth accessories that have not been previously paired with Mighty will be listed as “n/a” in the mobile app. This is due to a delay in passing the make/model information from the Bluetooth accessory to the mobile app. You can still connect to the Bluetooth accessory and the make/model information will automatically be displayed in the app once the information is available.

I get a "connection failed" error when I try to connect my Mighty to a Bluetooth accessory. What should I do?

"1. Restart Mighty and try again. To power off, press and hold the play/pause button until the LED goes orange. Wait twenty seconds, then press the play/pause button to power Mighty back on. Mighty is fully powered on once the LED goes from solid green to blinking green (if not plugged into charger) or white (if plugged into charger). 2. Restart the Bluetooth accessory and try to connect to it again.

If you've followed the steps above and still receive an error message, please email us at heyo@bemighty.com and we'll respond within one business day to help you troubleshoot."

I connected my Mighty to a Bluetooth accessory once but it won't reconnect. What should I do?

Mighty will automatically reconnect to any previously paired Bluetooth accessory in your proximity. If Mighty doesn't automatically reconnect to the Bluetooth accessory, please follow these steps:

1. Start with Mighty and the Bluetooth accessory powered off.2. Power on Mighty and wait for the LED to blink green, indicating that it's powered on.3. Power on the Bluetooth accessory and wait up to one minute.4. You will hear a two-tone beep through the Bluetooth accessory to indicate that the reconnection was successful.

If you've followed the steps above and still cannot reconnect to the Bluetooth accessory, please email us at heyo@bemighty.com and we'll respond within one business day to help you troubleshoot.

Does Mighty work with AirPods?

Yes, Mighty works with AirPods. Please make sure that the AirPods are in pairing mode and are disconnected from your phone prior to searching for them in the Mighty app.

KNOWN ISSUE: AirPods won't automatically reconnect with some Mightys. Putting your AirPods in their case and then taking them out will allow for a reconnection. Email heyo@bemighty.com to be enabled for a firmware update that will resolve the issue.

Will Mighty connect to my car's Bluetooth system?

Mighty works with most Bluetooth-enabled car entertainment systems. If you're unable to find your car entertainment system in the Mighty app, you may need to make it “visible” to Mighty. Check your car's user manual for information on making the Bluetooth system visible (also referred to as “discoverable”).

GOOD TO KNOWMighty is not currently compatible with Ford's Bluetooth system.

Can I connect a Bluetooth accessory to my phone and my Mighty at the same time?

No, most Bluetooth accessories can only be actively connected to one device at a time. This is a Bluetooth limitaition that Mighty does not control. Please make sure that the Bluetooth accessory isn't actively connected to another device (e.g. your phone) prior to searching for the accessory in the Mighty app.

Your Spotify Account

How do I connect my Spotify account to Mighty?

We recommend that you follow the Mighty Setup Guide. Power on Mighty, plug it into a charger, and launch the mobile app. You will be guided through the Setup Guide to create a Mighty account and to connect Mighty via Bluetooth, Wifi, and to your Spotify account.

You can manually connect to your Spotify account outside of the Setup Guide as well. Click the 'X' in the top left corner of the Mighty Setup Guide, navigate to the Connections tab (bottom left) and click on the Spotify icon in the top right of the screen, then click "Connect" to connect your Spotify account to Mighty. You will be redirected to Spotify to establish the connection, then redirected back to the Mighty app.

GOOD TO KNOWYou must have a Spotify Premium account in order to take your playlists offline with Mighty. If you don't have a Spotify Premium account, you can get one at www.spotify.com/premium.

How do I disconnect my Spotify account from Mighty?

Navigate to the Connections tab (bottom left), click on the Spotify icon at the top of the screen, then select "Disconnect from Spotify".

How do I switch the Spotify account that's connected to Mighty?

You will need to first switch accounts via the Spotify app or webpage. Open the Spotify app on your phone and click "Settings" in the upper right-hand corner of the app. Click "Logout", then follow the on-screen instructions to login to the desired Spotify account. If you do not have the Spotify app installed on your phone, open your web browser and go to spotify.com to sign into the account that you would like to connect to Mighty.

Then go the Mighty app and navigate to the Connections tab (bottom left) and click on the Spotify icon at the top of the screen. Disconnect from the account you are logged-in to and then click "Connect" to connect to the new Spotify account. You will be redirected to Spotify establish the connection, then redirected back to the Mighty app.

I get a "connection failed" or "No Internet connect" error when I try to connect my Spotify account to Mighty. What should I do?

We leverage the native Spotify mobile app (or the web-based login) to log you into Spotify. Please try to delete both the native Spotify app and the Mighty app from your phone, then re-download both of them. Then, launch the Mighty app and sign in through Spotify through the app. If the problem persists, please email us at heyo@bemighty.com. We'll respond within one business day to help you troubleshoot.

The app freezes when I try to connect my Spotify account to Mighty. What should I do?

We leverage the native Spotify mobile app (or the web-based login) to log you into Spotify. Please try to delete both the native Spotify app and the Mighty app from your phone, then re-download both of them. Then, launch the Mighty app and sign in through Spotify through the app.

Does Mighty work with free (non-Premium) Spotify accounts?

No. You must have a Spotify Premium account in order to take your playlists offline with Mighty. If you don't have a Spotify Premium account, you can get one at www.spotify.com/premium.

Does Mighty work with Spotify for Family (Premium) accounts?

Yes, Mighty works with Spotify for Family.

Does Mighty work with Spotify Premium accounts in every country?

Yes, Mighty works in every country where Spotify Premium is available.

I don't have Spotify but I want to use Mighty. What should I do?

Please register for a Spotify Premium account at www.spotify.com/premium. Then, open the Mighty app and follow the Mighty Setup Guide to setup your Mighty.

I don't have the Spotify app installed on my phone. Can I still use my Mighty?

Yes. If you do not have the Spotify app installed on your phone, you will be able to connect your Spotify account to Mighty via your phone's web browser.

Do artists and publishers get paid royalties when I listen to Spotify music on my Mighty?

Yes, artists and publishers are paid royalties when you listen to music on Mighty.

Does Mighty work with streaming music providers other than Spotify?

No, Mighty only works with Spotify at this time.

GOOD TO KNOWWe have plans to expand our content ecosystem very soon so be on the lookout for some exciting announcements!

Does Mighty count as one of my Spotify account's offline devices?

"Yes, Mighty counts as an offline devices. Spotify allows each user to have up to three offline devices.

GOOD TO KNOW Please login to your Spotify account to check and if you reached your maximum 3 offline devices, to remove one and then try again."

Software Updates

How do I check which version of the Mighty app and Mighty firmware that I'm running?

Connect Mighty to the app, navigate to Settings (the hamburger button in the top left corner of the Home and Browse tabs), select 'Support', and then 'About'.

How do I update the Mighty app?

- iOS users: Navigate to the App Store app and click on the Updates button on the bottom of the screen. Scroll down to the Mighty app, select it, and click the Update button to initiate the update process. - Android users: Navigate to the Google Play app and click on the menu button on the top left of the screen. Scroll down and select My apps & games. Click on the Updates (if applicable) or the Installed tab and scroll down to the Mighty app. Click the Update button to initiate the update process."

How do I update my Mighty's firmware?

Mighty will automatically check for updates after establishing a connection to a WiFi network. You will be prompted to initiate an update if one is available. Plug Mighty into a charger and follow the on-screen instructions. It typically takes five minutes to complete an update.

GOOD TO KNOW If you don't receive the prompt, navigate to Settings (the hamburger button in the top left corner of the Home and Browse tabs) and click “Software Update” to manually run the update.

The download never completes when I try to update my Mighty's firmware. What should I do?

We are aware of some issues between the Mighty device and certain WiFi routers. Generally, most of users who are experiencing what you have been experiencing have found success by using their phones as a hotspot. Obviously, this is not an ideal solution, but possible to help for the short term until you get the update. Note: If you're an iPhone user there's a known limitation on certain iPhones where you need to connect another device to the hotspot before it will be visible in the Mighty app.

I get an "Error 500" message when I try to update my Mighty's firmware. What should I do?

Please email us at heyo@bemighty.com and we'll respond within one business day to help you troubleshoot.

I receive the update prompt over and over again in the app but the update never actually installs.

Please email us at heyo@bemighty.com and we'll respond within one business day to help you troubleshoot.

Will I receive a notification when a new version of the Mighty app or firmware is available?

For the Mighty app, if you have enabled auto-updates in the App Store or Play store, then your app will automatically be updated. Otherwise, you will receive notifications per your settings set up in the App Store or Play store for app updates.

For Mighty firmware, Mighty will automatically check for updates after establishing a connection to a WiFi network. You will be prompted to initiate an update if one is available.

How do I change my Spotify account settings?

Can I rename my Mighty?

"Navigate to the Connections tab (bottom left) and click on the Bluetooth icon at the top of the screen to display all Mightys in your proximity. Find your Mighty and connect it to the mobile app, then click on your Mighty's current name to display an open text field. Enter a name of your choosing and click ""Save"" at the top of the screen. No spaces or special characters are allowed in your Mighty's name.

GOOD TO KNOW You must restart Mighty in order to see the updated name in the app."

Stay Fresh isn't working. What should I do?

Please email us at heyo@bemighty.com and we'll respond within one business day to help you troubleshoot.

Can I go back to the Mighty Setup after I've setup my Mighty for the first time?

Yes. Connect Mighty to the app, navigate to Settings (the hamburger button in the top left corner of the Home and Browse tabs), and select "Setup Guide". All stored information and previously synced playlists will be removed from Mighty if you complete the setup process.

How do I factory reset my Mighty?

Connect Mighty to the app, navigate to Settings (the hamburger button in the top left corner of the Home and Browse tabs), and select "Factory Reset". All stored information and previously synced playlists will be removed from Mighty if you factory reset it.

Stay Fresh

What is Stay Fresh?

Stay Fresh allows you to automatically refresh any of your currently synced playlists or podcasts at a set time each night. You can choose to refresh just your hand made playlists, your 'Made for You' playlists, your podcasts, or all the content on your Mighty. You can choose which content gets refreshed and at what time from your Stay Fresh settings.

How do I use Stay Fresh?

To use Stay Fresh go to the mobile app, navigate to Settings (the hamburger button in the top left corner of the Home and Browse tabs), and select "Stay Fresh". After selecting your "Stay Fresh" preferences make sure to have Mighty on a charger AND within range of your Wifi router at your set "Stay Fresh Schedule" time.

Can Stay Fresh delete my podcast episodes after I listen to them?

Yes! Podcasts can be auto deleted after listening to 90% or more of the episode by enabling auto deletion in your Stay Fresh settings. Auto deletion is not enabled by default.

Can I set which time of day/night Stay Fresh opperates?

Yes! You can choose any time you want to have Stay Fresh activate from your Stay Fresh settings.

How many people work for Mighty?

I want to work for Mighty. How do I express interest?

Orders and Shipping

Do you guys collect customs duties/VAT for international shipments?

"No, we do not collect customs duties/VAT. All international packages may be subject to duties/VAT fees upon delivery. Please check with your local customs office and government for assessing the duties for your country.

Note: For duties/VAT purposes, the Mighty's country of origin is China."

What service are you using for shipping and what are the expected delivery times?

For domestic US, we are using USPS and the delivery times are estimated to be 2-4 days. For international orders, the average timing ranges from 1-4 weeks depending on the specific country, customers, and regional carrier.

Can I exchange my Mighty for a different color?

You can change your color choice any time before your Mighty ships out. Once it ships, you will no longer be able to switch color.

Do you sell Mighty outside of the US?

We do not currently sell in physical locations outside of the US. If you live outside of the US, you can order at www.bemighty.com - we ship globally.

Warranty Policy

What is your Warranty Policy?

Mighty Audio, Inc. (“Mighty”) warrants that the Mighty device (‘the “Product”) shall be free from material defects in materials and workmanship under normal use for a period of twelve (12) months from the date of original purchase.

Note: This does not include coverage of damage caused by normal wear and tear, such as a decrease in battery life. Please see "What does this warranty not cover?" for more details.

To obtain service, you must receive authorization from our customer service team. Please contact the customer service team at heyo@bemighty.com to request a warranty return authorization. You must deliver the Product, in its original packaging or packaging providing equal protection to the address provided by the customer service team. We may require a receipt or original proof of purchase.

What does this warranty not cover?

"This Limited Warranty applies only to the Product manufactured by or for Mighty which can be identified with the “Mighty” trademark or logo. This Limited Warranty does not apply to the following:

- Products and services other than the Product- Mighty merchandise including but not limited to shirts, and other apparel- Non-Mighty hardware products- Consumables (such as batteries)- Software embedded in the Product and related services provided by Mighty

Note: The Limited Warranty covers a battery that fails from a defect in manufacturing, but it doesn't cover batteries that wear out from normal use

Additionally, this warranty does not apply to the following situations:

- Damages caused by normal wear and tear, and aging such as discoloration- Damages caused by use with non-Mighty products- Damages caused by abuse, accident, flood, fire, earthquake, misuse, or other external causes- Damages caused by using the Product outside of its intended use- Damages caused by improper voltage or power supply- Damages caused by services performed by anyone who is not an approved agent of Mighty

EXCEPT WHERE PROHIBITED BY LAW, MIGHTY SHALL NOT BE HELD LIABLE FOR ANY INCIDENTAL, INDIRECT, SPECIAL OR CONSEQUENTIAL DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF REVENUE, PROFIT OR DATA RESULTING FROM ANY BREACH OF THE LIMITED WARRANTY. SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF SPECIAL, INDIRECT, INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATION OR EXCLUSION MAY NOT APPLY TO YOU."

What will we not do?

Mighty will not provide monetary refunds for defective units after 30 days. Only replacement items will be sent. Mighty will not recover or reinstall software programs and user data.

What must you do to keep the warranty in effect?

This Limited Warranty does not apply to a Product or part of the Product that has been modified or altered by anyone who is not an approved agent of Mighty.

How does state law relate to this warranty?

This Limited Warranty shall be governed by the laws of the State of California, USA, without giving effect to any conflict of laws principles that may provide the application of the law of another jurisdiction.

Other Info

"Mighty does not warrant that the operation of the Product will be uninterrupted or error-free.

No Mighty representative, seller, agent, or employee is authorized to make any modification, extension, or addition to this Limited Warranty. If any term is held to be illegal or unenforceable, the legality or enforceability of the remaining terms shall not be affected or impaired.

Consumers in some jurisdictions may have legal rights under applicable national legislation governing the sale of consumer goods, including, without limitation, national laws implementing EC Directive 99/44. These rights are not affected by the warranties in this Limited Warranty."

What versions of iOS and Android is the app compatible with?

Mighty is compatible with iPhones operating with iOS 9.3.5 and higher and Android phones operating with Lollipop (5.0) and higher.

I'm receiving an error that the app is incompatible with my phone. What should I do?

Mighty is compatible with iPhones operating with iOS 9.3.5 and higher and Android phones operating with Lollipop (5.0) and higher. If your phone is running an earlier version of iOS or Android, you will not be able to install the app. Please refer to your phone's user manual to check if your device is compatible with a more recent version of the iOS or Android operating systems.

Is there an app for my Microsoft or Blackberry phone?

No. At this time, we do not have specific apps for Microsoft or Blackberry (non-Android) phones

Is there an app for my tablet (e.g. iPad)?

Mighty does not officially support tablets, though users have found success syncing with certain models of the iPad and Android tablets.

Is there a desktop app for my computer?

No. At this time, we do not have an app for desktop computers but is something we will further consider in 2019.

I don't have a phone - can I use Mighty?

Mighty must be connected to the app in order to sync music. Once music is synced to Mighty, a phone is no longer needed. If you don't own an iPhone or Android phone, we recommend using a friend's or family member's phone temporarily to complete the sync process.

Connecting Mighty to a WiFi network

Why does Mighty need a WiFi connection to sync?

"WiFi is used to sync your music to your Mighty as quickly as possible. Mighty cannot sync over a cellular connection at this time, but you can turn your phone into a WiFi hotspot and use that network to sync.

GOOD TO KNOW Certain iPhones require the hotspot to be first connected to another device (e.g. a laptop) prior to connecting Mighty to it. The hotspot will not show up in the Mighty app unless another device is connected to it."

How do I connect my Mighty to a WiFi network?

Navigate to the Connections tab (bottom left) and click on the WiFi icon to see all WiFi networks in your proximity. Click the plus button (“+”) next to your WiFi network, then enter the WiFi network password. In the app, a green checkmark will appear to the right of the WiFi network's name to indicate that the connection was successful.

How do I disconnect my Mighty from a WiFi network?

Navigate to the Connections tab and click on the WiFi icon at the top of the screen to see the WiFi network that your Mighty is connected to. A green checkmark will appear to the right of the WiFi network's name to indicate that your Mighty is connected. Swipe left on your WiFi network's name to display the disconnection icon, then tap the icon to disconnect your Mighty from the WiFi network.

My WiFi network isn't showing up in the mobile app. What should I do?

"While on the WiFi network screen, pull the screen all the way down in order to refresh the scan for WiFi networks. Wait 15 seconds and see if your WiFi network appears. You may need to try this a few times.

If the above does not work, please restart your Mighty. To power off, press and hold the play/pause button until the LED goes orange. Wait twenty seconds, then press the play/pause button to power Mighty back on. Mighty is fully powered on once the LED goes from solid green to blinking green (if not plugged into charger) or white (if plugged into charger). Once your Mighty is back on, reconnect it to the mobile app and try to search for a WiFi network again

If the steps above do not resolve the issue, please email us at heyo@bemighty.com and we'll respond within one business day to help you troubleshoot."

I get a "scan failed" error when I try to connect to my WiFi network. What should I do?

"Please restart your Mighty. To power off, press and hold the play/pause button until the LED goes orange. Wait twenty seconds, then press the play/pause button to power Mighty back on. Mighty is fully powered on once the LED goes from solid green to blinking green (if not plugged into charger) or white (if plugged into charger). Once your Mighty is back on, reconnect it to the mobile app and try to search for a WiFi network again

If the steps above do not resolve the issue, please email us at heyo@bemighty.com and we'll respond within one business day to help you troubleshoot."

I get a "timeout" error when I try to connect to my WiFi network. What should I do?

"Please restart your Mighty. To power off, press and hold the play/pause button until the LED goes orange. Wait twenty seconds, then press the play/pause button to power Mighty back on. Mighty is fully powered on once the LED goes from solid green to blinking green (if not plugged into charger) or white (if plugged into charger). Once your Mighty is back on, reconnect it to the mobile app and try to search for a WiFi network again

If the steps above do not resolve the issue, please email us at heyo@bemighty.com and we'll respond within one business day to help you troubleshoot."

My WiFi network requires me to enter a password on a webpage. Can I still connect my Mighty to it?

"Mighty does not support portal-protected WiFi networks. If you don't have access to any other WiFi networks, you can turn your phone into a WiFi hotspot and connect Mighty to that netwotk.

GOOD TO KNOW iPhone users must connect another device (e.g. a laptop) to their hotspot prior to connecting Mighty to it. The hotspot will not sure up in the Mighty app unless another device is connected to it."

I have a hidden WiFi network. Can I still connect my Mighty to it?

Unfortunately, Mighty does not support hidden or portal-protected WiFi networks at this point.

Can I turn my phone into a WiFi hotspot and connect my Mighty to that network?

Yes, Mighty can connect to your phone's hotspot in the same way that it connects to other WiFi networks.

GOOD TO KNOW Certain iPhones require the hotspot to be first connected to another device (e.g. a laptop) prior to connecting Mighty to it. The hotspot will not show up in the Mighty app unless another device is connected to it."

I turned my phone into a WiFi hotspot but it's not showing up in the app. What should I do?

Certain iPhones require the hotspot to be first connected to another device (e.g. a laptop) prior to connecting Mighty to it. The hotspot will not show up in the Mighty app unless another device is connected to it.

Does Mighty remember every WiFi network that it has ever been connected to?

Mighty only remembers the last WiFi network that you connected to. To manually reconnect to a different WiFi network, press the plus button ("+") next to the WiFi network name and enter the network password.

Your Mighty Account

How do I create a Mighty account?

We recommend that you follow the Mighty Setup Guide. Power on Mighty, plug it into a charger, and launch the mobile app. You will be guided through the Setup Guide to create a Mighty account and to connect Mighty via Bluetooth, Wifi, and to your Spotify account.

You can manually create a Mighty account by clicking the "X" on the Mighty Setup Guide page. You will be redirected to the Mighty account login screen.

Why do I need to have a Mighty account in order to use Mighty?

For security purposes, you must be logged into a Mighty account in order to use the app.

How do I log into my Mighty account?

After you've logged into your Mighty account once, the mobile app will automatically log you back in each time you open the app. Your username will be displayed in Settings (the hamburger button in the top left corner of the Home and Browse tabs) under 'My Account' to indicate that you're logged in.

How do I log out of my Mighty account?

Navigate to Settings (the hamburger button in the top left corner of the Home and Browse tabs) and click "Logout" under "My Account". You will not be able to use the app while logged out of your Mighty account and you will be redirected to the Mighty account login screen.

How do I change my Mighty account password?

Navigate to Settings (the hamburger button in the top left corner of the Home and Browse tabs) and click "Change Password" under "My Account". Follow the on-screen instructions to change your password.

I forgot my Mighty account password. What should I do?

Navigate to Settings (the hamburger button in the top left corner of the Home and Browse tabs) and click "Forgot Password" under "My Account". Follow the on-screen instructions to receive a new password via email.

I forgot my Mighty account username. What should I do?

You cannot currently retrieve or change your Mighty account username through the app. If you forget your username, click "Forgot Password" on the Mighty account login screen. Enter the email address that's associated with your Mighty account to receive an email with your username and a new password. If you can't remember the email address that's associated with your Mighty account, please email us at heyo@bemighty.com and we'll respond within one business day to help you troubleshoot.

I'm getting an "account creation failed" error when I try to create a Mighty account. What should I do?

Please email us at heyo@bemighty.com and we'll respond within one business day to help you troubleshoot.

I'm getting an "account logout failed" error when I try to logout of my Mighty account. What should I do?

Please first disconnect your Mighty from the mobile app, then try to logout again

If I logout of my Mighty account, will all of my information be saved when I log back in?

Yes, all of your information will be saved if you logout of your Mighty account and log back in with the same account. This includes your synced playlists, your previously paired Bluetooth accessories, and your previously entered WiFi passwords.

Can I connect to my Mighty with two different Mighty accounts?

No. For security purposes, each Mighty can only be connected to one Mighty account at a time..

Managing your music

How do I sync playlists to my Mighty?

Connect Mighty to the app and navigate to the Browse tab (the “+” symbol at the bottom right of the screen) to see all of the playlists and podcasts from your Spotify library. Scroll through the list to see your playlists or select 'Made For You' to see all of the playlists that Spotify made just for you (Including Discover Weekly, Release Radar, and Your Time Capsule). Click the plus button (“+”) next to each playlist that you would like to sync.

Once you have selected one or more playlists, the grey SYNC button will turn red. Tap it to begin the sync once you have selected all of the playlists you want to sync to Mighty. The Mighty image at the top of the Browse and Home screen will display the percentage of the sync that has been completed. In the Browse tab, a red checkmark will be displayed to the right of any playlist that is in the process of being synced.

I updated my Mighty and now I can’t remove existing playlists or sync new playlists. What’s wrong?

Older versions of our mobile app are incompatible with newer versions of the Mighty firmware. In order to use the latest version of Mighty firmware you must update to the latest version of the Mighty app. You can find the latest updates to our mobile app in the Apple App Store or the Google Play Store.

Why aren’t my Daily Mixes appearing in 'Made For You'?

Daily Mixes are dynamic playlists that change daily and do not have a set number of tracks. They cannot be taken offline like a standard playlist, so they are not included in the Made For You section of the Mighty app. As a workaround, you can save a Daily Mix as a standard playlist via the Spotify app. Go the the Daily Mix, click the three dots next to the "Play" button, and select "Add To Playlist".

How do I remove playlists from my Mighty?

Navigate to the Home tab (bottom middle) to view all of your synced playlists. Swipe left on the playlist that you would like to remove to display the trash icon, then tap the icon to remove that playlist from Mighty. The playlist will be removed automatically, no sync is required.

Does my Mighty have to be plugged into a charger in order to sync?

No, Mighty does not have to be plugged into a charger in order to sync.

GOOD TO KNOW If you're syncing a large number of songs (greater than 100), we recommend that you plug Mighty into a charger. Syncing requires a lot of processing power and plugging Mighty into a charger will ensure that the battery remains full."

None of my playlists are showing up in the Your Music screen. What should I do?

There's a known issue with Spotify usernames which contain special characters. We're working with Spotify on a fix, but in the interim we've found a somewhat cumbersome workaround. If you connect your Spotify account to your Facebook account and click the "Login with Facebook" link in the Mighty app, then your playlists should load as intended. Alternatively, move your Spotify subscription and playlists over to another account without a special character.

Some of my playlists aren't showing up in the Your Music screen. What should I do?

Please ensure your playlists are "Public" and that you are following them within your Spotify account

I get "Error 8" when I try to sync. What should I do?

Please check that you have the latest versions of our mobile app and Mighty firmware installed. The latest version of Mighty firmware is 1.81. You can check the version number in ‘Settings > Support > About’ and you can check for an available update in ‘Settings > Software Update’. For more help updating your software check the 'Software Updates' section of this page or email us at heyo@bemighty.com and we'll respond within one business day to help you troubleshoot.

I get "Error 9" when I try to sync. What should I do?

Please check that you have the latest versions of our mobile app and Mighty firmware installed. The latest version of Mighty firmware is 1.81. You can check the version number in ‘Settings > Support > About’ and you can check for an available update in ‘Settings > Software Update’. For more help updating your software check the 'Software Updates' section of this page or email us at heyo@bemighty.com and we'll respond within one business day to help you troubleshoot.

I get "Error 1010" or "Error 1011" when I try to sync. What should I do?

Mighty is having trouble connecting to the Spotify server. Please try again in a few minutes. If the problem persists, email us at heyo@bemighty.com and we'll respond within one business day to help you troubleshoot.

I get "Error 509" when I try to sync. What should I do?

Please try the following steps: - Connect your Mighty to your mobile app - Connect the Mighty to WiFi - Logout of Spotify within the Mighty app - Then log back into Spotify within the Mighty app - Try to sync again"

I get a message saying that Mighty's out of storage capacity when I try to sync. What should I do?

Please email us at heyo@bemighty.com and we'll respond within one business day to help you troubleshoot.

I synced a playlist but not all of the songs successfully synced. What happened?

There are a few reasons that some of your songs may have not been synced.- Songs from your personal hard drive, or 'local files', can't be synced to Mighty. Only songs from Spotify's servers.- Spotify has updated their SDK to further enforce content restrictions on tracks not eligible to be taken offline in certain countries.- Some of Spotify’s playlists (e.g. Rap Caviar) now include video content which can also not be synced. Videos cannot be synced to Mighty.

The playlists that I previously synced to my Mighty are no longer synced. What should I do?

All previously synced playlists will be automatically removed if you connect to Mighty with a different Mighty account or if you change the Spotify Download Quality.

Please try resyncing your playlists. If you're unable to resync your playlists, please email us at heyo@bemighty.com and we'll respond within one business day to help you troubleshoot.

I made changes to my Spotify library using my phone or computer. How do I pull those changes into the Mighty app?

Swipe down on the Browse tab screen to automatically pull in any changes that you've made to your Spotify library.

How do I refresh the playlists that are already synced to my Mighty?

Navigate to the Home tab (bottom middle) and press the grey plus button of any playlist that you'd like to refresh. Click "Refresh". To refresh all of your synced playlists at once, click "Refresh All" instead of selecting any playlists.

GOOD TO KNOWPlaylists without a checkmark are up to date and don't need to be refreshed.

How long does it take to sync music to Mighty?

Sync speed is dependent on the speed of your WiFi network and the Download Quality that you've selected. On average, we observe that it takes five minutes to sync 100 songs at Normal Download Quality.

Can I stop a sync once it's in progress?

Yes, click "Stop Sync" to stop a sync in progress. Any songs that have been synced will remain on Mighty even if the full playlist hasn't been synced.

Will partially synced playlists still play on my Mighty?

Yes, any songs that have been synced will remain on Mighty even if the full playlist hasn't been synced.

Can I sync Spotify albums to my Mighty?

No, Mighty currently only supports playlists and podcasts but we are working on adding albums as for a future release. As a workaround, you can use the mobile or desktop Spotify app to transfer an album's songs to a playlist.

Can I sync Spotify podcasts to my Mighty?

Yes! Your podcasts can be found under the "Podcasts" section of the Browse tab (the “+” in the bottom right). Check the podcast section of this FAQ for more information.

Does Mighty support Spotify folders?

No, Mighty does not support playlist folders at this time. All playlists in your library will be displayed as individual lines in the Mighty app without any folder hierarchy.

Can I see the list of songs in a playlist on the Mighty app?

No, you cannot see the list of songs in a playlist in the Mighty app as we don’t currently support a hierarchical menu in the Home tab. Use the Spotify app to see the list of songs in a playlist.

Can I change the quality (bit rate) of the music that I sync to my Mighty?

Navigate to the Connections tab (bottom left), click on the Spotify icon at the top of the screen, then click "Download Quality". Select from Normal, High, and Extreme (the same download qualities that are available on Spotify). The download quality that you select is specific to Mighty and will not be applied to any of your other Spotify-enabled devices.

GOOD TO KNOWAll playlists currently synced to Mighty will be removed if you change download quality. You will need to resync those playlists at the new download quality.

How does changing the quality (bit rate) of the music that I sync to my Mighty affect sync speed and storage capacity?

Spotify has three Download Quality options: Normal, High, and Extreme. The higher the quality you select, the slower the sync speed and the more storage taken per track. If you want to maximize sync speed and number of tracks stored on Mighty, we recommend using the Normal Download Quality.

Do I have to download playlists to my phone or computer before I sync them to my Mighty?

No, you do not need to download playlists to your phone or computer prior to syncing them to Mighty. Mighty functions independently of your phone, computer, or any other Spotify-enabled device.

If I download a playlist to my phone or computer, will it automatically be synced to my Mighty also?

No, playlists downloaded to your phone or computer will not automatically be synced to Mighty. Mighty functions independently of your phone, computer, or any other Spotify-enabled device.

How many songs can my Mighty store?

Storage capacity depends on the length of each synced track and the Download Quality that you've selected. On average, we observe that Mighty holds over 1,000 tracks synced at Normal Download Quality.

Can I sync MP3s that I own to my Mighty?

No, Mighty does not support local MP3s at this time. This includes MP3s that have been uploaded to your Spotify library. Local files will show in the playlist song count in the Browse tab, but they will not be transferred during the sync process. In the Home tab screen, the playlist song count will not include local files (it displays the number of songs that have actually been synced).

Managing your podcasts

How do I sync podcasts to my Mighty?

Connect Mighty to the app and navigate to the Browse tab (the “+” symbol at the bottom right of the screen) to see all of the playlists and podcasts from your Spotify library. Select 'Podcasts' to see all of the podcasts that you currently follow on Spotify. Click the plus button (“+”) next to each episode that you would like to sync.

Once you have selected one or more episodes, the grey SYNC button will turn red. Tap it to begin the sync once you have selcted all of the episodes you want to sync to Mighty. The Mighty image at the top of the Browse and Home screen will display the percentage of the sync that has been completed. In the Browse tab, a red checkmark will be displayed to the right of any episode that is in the process of being synced.

NOTE: You will need to first follow a podcast from within the Spotify App. The Mighty app will only display the episodes of podcasts you follow.

I updated my Mighty and now I can’t remove existing podcasts or sync new podcasts. What’s wrong?

Older versions of our mobile app are incompatible with newer versions of the Mighty firmware. In order to use the latest version of Mighty firmware you must update to the latest version of the Mighty app. You can find the latest updates to our mobile app in the Apple App Store or the Google Play Store.

How do I remove podcats from my Mighty?

Navigate to the Music tab (bottom middle) and click on the Mighty icon at the top of the screen to view all of your synced playlists and podcasts. Swipe left on the podcast that you would like to remove to display the trash icon, then tap the icon to remove that podcast from Mighty. The podcast will be removed automatically, no sync is required.

Are podcasts automatically removed from my Mighty after I listen to them?

Podcasts can be auto deleted after listening to 90% or more of the episode if you enable auto deletion in your 'Stay Fresh' settings. Auto deletion is not enabled by default. Please see the 'Stay Fresh' section of this FAQ for more details.

Why can’t I sync some of my podcasts?

Some podcasts have ads dynamically inserted into them and because of that they can’t be taken offline. These podcasts will not be able to sync to Mighty.

No podcasts are showing up in the podcast folder of the BROWSE screen. What should I do?

You will only be able to see podcasts that you follow on Spotify. Go to the Spotify app and follow your favorite podcasts, naviagte back to the Mighty app, and then pull down on the list of podcats to refresh your content.

Why are my synced podcasts listed individually and not in a playlist like individual songs?

We don’t currently support a hierarchical menu in the Mighty app. That means that each podcast episode that you've synced will be listed individually, similar to how a playlists are listed.

Why aren't podcast episodes from the same series grouped into a playlist on my Mighty like songs are?

"Each individual podcast episode that you've synced to your Mighty will be treated like a playlist. To scroll through each episode, press the Playlist Selector button and a voiceover will speak the podcast series and episode name to you.

We chose to treat individual podcast episodes like playlists so that it's easier to find all of your content and to fast forward through individual podcast episodes."

What happens if I try to refresh a podcast episode that’s synced to my Mighty?

If a new episode of that podcast series is available, it will be synced to Mighty. If a new episode isn’t available, refreshing will not change anything on Mighty.

What is the number that appears next to the SYNC button after I select podcasts and playlists to sync?

That number represents the number of podcast episodes and playlists that you’ve selected to sync.

What is the fast forward (and rewind) logic?

"If you're in the first four minutes or a song or podcast: Hold down the track forward button and you will hear one beep every second. Each beep represents a 30 second skip forward.

If you're more that four minutes into a song or podcast: Hold down the track forward button and you will hear a minute marker spoken every second. Each minute marker indicates how far into the track you’ve fast forwarded. We implement minute markers after the first four minutes because minute markers are most useful for long-form content like podcasts and most songs are less than five minutes.

The speed of the fast forward doubles every four seconds until it reaches a maximum speed of eight minutes skipped forward for every one second that the track forward button is held down. The logic is the same for rewinding."

When I fast forward on a podcast, a voiceover starts saying numbers. What do the numbers mean?

The numbers are minute markers, which indicate how far into the track you’re fast forwarding. For example, if the minute marker “20” is spoken, it means that you’re fast forwarding to minute 20 of the podcast.

Why doesn’t the track forward button work when I’m listening to a podcast?

Each podcast episode is treated as a playlist. That means there’s never more than one track to listen to and no need for the track forward button. If you want to listen to a different podcast episode, press the Playlist Selector button to scroll through all of your synced podcasts and playlists.

Why doesn’t the shuffle function work when I’m listening to a podcast?

Each podcast episode is treated as a playlist. That means there’s never more than one track to listen to and no need for shuffle. If you want to listen to a different podcast episode, press the Playlist Selector button to scroll through all of your synced podcasts and playlists.

POWER SETTINGS

How do I power Mighty on?

Tap the play/pause button. Mighty's LED will turn solid green to indicate that it's powering on, then will blink green once it's powered on. Mighty takes approximately 30 seconds to power on.

How do I power Mighty off?

Hold the play/pause button for 4 seconds and your Mighty's LED will turn solid orange to indicate that your Mighty is powering off. After your Mighty powers off, please wait 20 seconds before attempting to power it back on. Mighty takes 20 seconds to fully power down and cannot power back on during this time.

Why doesn't my music play right away?

Mighty takes approximately 30 seconds to power on or 5 seconds to wake up if in sleep mode and will be ready for playback once the LED has started to flash green.

How do I charge Mighty?

Plug one end of the charging cable in Mighty's headphone jack and the other end into any USB outlet. Mighty's LED will blink white while charging and will be solid white once fully charged.

How do I know when Mighty is charging?

Mighty's LED will blink white while charging and will be solid white once fully charged.

How long does it take Mighty to fully charge?

Mighty takes approximately 30 minutes to charge from 0% to 80% full and an additional hour minutes to charge from 80% to 100% full. For a full charge we recommend leaving your Mighty charging for up to two hours, regardless of the battery level reading in the app.

How do I know when Mighty is fully charged?

Mighty's LED will be solid white once fully charged.

My Mighty doesn't hold a charge when it's powered off and not plugged into a charger. What should I do?

Please email us at heyo@bemighty.com and we'll respond within one business day to help you troubleshoot.

Can I charge my Mighty while I'm listening to music on it?

You can charge Mighty during Bluetooth playback. You cannot charge Mighty during wired playback.

WARNING Do not charge your Mighty and listen to Mighty at the same time with wired headphones using a jack splitter. We do not support charging and wired headphone playback at the same time. Doing so may damage your Mighty."

How do I check how much battery is remaining in my Mighty?

Connect Mighty to the app and navigate to the Home or Browse tab (bottom middle or bottome right). Battery life remaining is shown visually inside the Mighty image. Swipe the image once to toggle from storage capacity to battery life.

How do I know when Mighty needs to be charged?

Mighty's LED will blink orange when there is 20% or less battery life remaining..

How long does it take Mighty to power on?

Mighty takes approximately 30 seconds to power on.

How do I know when Mighty is powered on?

Mighty's LED will blink green every five seconds to indicate that it's on.

My Mighty won't power on. What should I do?

Plug your Mighty into a charger for at least 1 hour. Then try to tap the play/pause button to turn on. If you are still having issues, please email us at heyo@bemighty.com and we'll respond within one business day to help you troubleshoot.

How long does it take for Mighty to power off?

Mighty takes approximately 20 seconds to fully power down and cannot power back on during this time.

How do I know when Mighty is powered off?

Mighty's LED will not be illuminated when it's powered off.

My Mighty won't power off. What should I do?

Please email us at heyo@bemighty.com and we'll respond within one business day to help you troubleshoot.

Does Mighty have a sleep mode?

"Yes, Mighty will automatically enter sleep mode after five minutes of non-activity (no music playback, no button presses, no activity on mobile app). While sleeping, Mighty will be in a low power mode and will not be able to play music or connect to the mobile app. The LED will not be illuminated when Mighty is in sleep mode. To conserve battery life, Mighty will automatically power off after 45 minutes in sleep mode.

To wake Mighty up from sleep mode, tap the play/pause button once and Mighty's LED will turn solid green for 3 seconds, then the LED will blink green to indicate that it is powered on. You will be able to play music and connect to the mobile app as soon as Mighty's LED is blinking green."

Does Mighty automatically turn off when I'm not using it?

"Yes, Mighty will automatically enter sleep mode after five minutes of non-activity (no music playback, no button presses, no activity on mobile app). While sleeping, Mighty will be in a low power mode and will not be able to play music or connect to the mobile app. The LED will not be illuminated when Mighty is in sleep mode. To conserve battery life, Mighty will automatically power off after 45 minutes in sleep mode.

To wake Mighty up from sleep mode, tap the play/pause button once and Mighty's LED will turn solid green for 3 seconds, then the LED will blink green to indicate that it is powered on. You will be able to play music and connect to the mobile app as soon as Mighty's LED is blinking green."

How much battery life does Mighty have during music playback?

Battery life during playback is dependent on individual usage patterns (e.g. volume level, music type, how often the music is paused, etc). In ideal settings, we observe up to five hours of playback with wired headphones and up to four hours of playback with Bluetooth headphones.

How much battery life does Mighty have when it's in sleep mode?

On average, Mighty has 48 hours of battery life in sleep mode. However, Mighty will automatically power off after 45 minutes in sleep mode.

How much is battery life reduced during the sync process?

Syncing requires a lot of processing power. On average, Mighty's battery life is reduced by 1% for every six songs synced. We recommend plugging Mighty into a charger to ensure that the battery remains full during sync.

How much battery life does Mighty have when it's not powered on?

"On average, Mighty has 30 days of battery life when not powered on and not plugged into a charger.

GOOD TO KNOW We recommend plugging Mighty into a charger when it's not in use."

Can I manually reset my Mighty?

Yes. To reset your Mighty, press and hold the play/pause button for 9 full seconds until the LED goes solid green. Mighty is fully booted up once the LED goes from solid green to blinking green (if not plugged into charger) or white (if plugged into charger).

Are WiFi and Bluetooth connections turned off when I'm listening to music on my Mighty?

"Yes, WiFi and Bluetooth connections are powered off to conserve battery life during playback. If you're using Mighty with a Bluetooth accessory, then the Bluetooth connection is turned on but WiFi remains off.

GOOD TO KNOW Mighty will not be discoverable by the mobile app during music playback. You must pause playback, then connect Mighty to the app. It takes 15-30 seconds for Mighty to appear in the app after playback has been paused."

SPECS

How exactly does Mighty work?

How many songs can my Mighty store?

Storage capacity depends on the length of each synced track and the Download Quality that you've selected. On average, we observe that Mighty holds over 1,000 tracks synced at Normal Download Quality.

How much battery life does Mighty have during playback?

Battery life during playback is dependent on individual usage patterns (e.g. volume level, music type, how often the music is paused, etc). In ideal settings, we observe up to four hours of playback with wired headphones and up to three hours of playback with Bluetooth headphones.

How much battery life does Mighty VIBE have during playback?

Battery life during playback is dependent on individual usage patterns (e.g. volume level, music type, how often the music is paused, etc). In ideal settings, we observe over five hours of playback with both wired and Bluetooth headphones.

Is Mighty water resistant or waterproof?

Mighty is water resistant, not waterproof. Mighty is officially rated IPX4, which means it can handle getting splashed, running in light rain, and drops of sweat. But no baths, please.

Can Mighty be used as a USB storage device to transfer files?

No. For security purposes, Mighty cannot be used as a USB storage device.

Miscellaneous

I encountered a bug or issue when using my Mighty. What should I do?

Start by reading through this FAQ. If you don't find an answer to your issue, please email us at heyo@bemighty.com and we'll respond within one business day to help you troubleshoot.

Is Mighty Digital Rights Management (DRM) compliant?

Yes, Mighty is fully DRM compliant. Users are required to go back online at least once every thirty days or the music on your Mighty will stop playing.

How do I know what playlist I'm listening to?

Mighty has a playlist selector button on the upper right-hand side of the device. Each time you tap the playlist selector, Mighty speaks the playlist title back to you. Press the song forward and back buttons to scroll through the songs in that playlist.

Can I shuffle the order of songs that are played on my Mighty?

Yes, you can shuffle the order of songs in your playlist by pressing and holding the Playlist Selector button for three seconds to toggle on/off shuffle mode.

Can I repeat the songs that are played on my Mighty?

You can repeat playlists but not idividual songs. When shuffle is enabled, repeat is also enabled by default. When shuffle is disabled, repeat is also disabled by default. There's no ability to manually toggle repeat on/off at this time.

Can I fast forward and rewind songs using the buttons on my Mighty?

Yes! Holding down either the forward or back arrow to fast-forward or rewind through a song or podcast. Please make sure you have the latest firmware installed if you can't fast-forward or rewind.

What does each audio cue played through my Mighty mean?

"- Power on: You will hear a two-tone beep to indicate that your Mighty has fully powered on. Mighty takes approximately 30 seconds to power on.
- Low battery: You will hear a one-tone beep to indicate that your Mighty has 20% battery life remaining.
- Power off: You will hear a two-tone beep to indicate that your Mighty is powering off. It will take your Mighty an additional 20 seconds to fully power down, during which you will not be able to power your Mighty back on.
- Playlist VoiceOver: Each time you tap the playlist selector, Mighty will speak the playlist title back to you. See Section 2.4 for more information on the playlist selector button.
- Bluetooth accessory connection: You will hear a two-tone beep through the Bluetooth accessory to indicate that the Bluetooth accessory was successfully paired and connected to your Mighty.
-Fast forward and Rewind: For the first four seconds of holding forward, you will hear four beeps. Each beep represents a 30 second skip forward. For podcasts, you will begin to hear minute markers after the first four beeps."

Can I adjust the EQ settings on my Mighty?

No, you cannot adjust the EQ settings on Mighty.

GOOD TO KNOW We're actively working on this feature and we'll keep all of our users updated as we make progress."

What Bluetooth codecs does Mighty support for playback?

Mighty currently supports BT 2.0 and BT 4.1 (BT Audio and BLE)

Does Mighty support Bluetooth Apt-X playback?

No, Mighty does not support Bluetooth Apt-X playback.

Does Mighty actually stream music (i.e. do I need a WiFi or cellular connection)?

No, Mighty does not stream music and no WiFi or cellular connection is needed to play music. Tracks are stored on Mighty for offline playback.

I can't use the buttons on my headphones/speaker to control my Mighty. What should I do?

Mighty is not be compatible with all headphone/speaker controls. Please email us at heyo@bemighty.com and we'll respond within one business day to help see if we can find any possible workaround.

Can I listen to music through a USB port?

No, Mighty is not support playback through a USB interface.

Does Mighty support voice commands?

Return/Exchange Policy

Within 30 Days

"If you are not satisfied with your purchase from bemighty.com, you may request a full refund for the purchased price of the product minus all associated costs (see below for more details) within 30 days from the date of purchase. Please contact us at heyo@bemighty.com for return instructions and a return authorization number. You will be responsible for paying for all shipping costs plus any additional VAT/customs fees, except where prohibited by law.

Mighty will provide US customers with a return shipping label. Non-US customers are responsible for shipping back the Mighty on their own and providing tracking information. If the original product packaging has been opened, a 15% restocking fee will also be deducted from the refund. Mighty products purchased other than through bemighty.com must be returned in accordance with their respective refund and return policy.

To be eligible for a full refund, the product must be in the same condition as you received it and must be in its original packaging. Mighty will not provide refunds for any product which is damaged, missing parts, and/or not in its original packaging. We may request a receipt or original proof of purchase prior to issuing a full refund. Once your returned product is received and inspected by Mighty, we will notify you via email (1) that we received your product; and (2) whether your request for a refund has been approved or rejected. If your request for refund is rejected, we will give our reasoning and, if possible, provide ways to remedy the rejected request for a refund. If approved, your refund will be processed through the original method of payment within 15 business days.

This policy applies to orders purchased on the Mighty website only. All other channels will adhere to their respective return policies.

Exchanges of Mighty products only apply if the product is found defective per our Limited Warranty."

After 30 Days

After 30 days, we may replace your product in accordance with our Limited Warranty policy only. We cannot accept returned products damaged through normal wear and tear.

Can I return my e-gift card?

All e-gift card sales are final and can not be refunded.

Shipping Damages/DOA - Upon Receipt

Please review your shipment and let us know of any shipping damages within 24 hours. We will gladly send you a replacement. Please contact heyo@bemighty.com for return instructions.