Customer Success Managers need to understand the engagement of their customers and the effectiveness of team processes. Learn how customer analytics can help CSMs improve their products and internal workflows.

A successful SaaS onboarding paves the way for retention, renewal, and the possibility of expansion and upsell in the future. Learn how to create a measurable onboarding process that maps out a clear path to value.

Learn how predictive analytics can help make Customer Success teams more effective and productive, how machine learning technology works, and what to look for in a CSM solution with predictive capabilities.

Over 100 Customer Success professionals shared insights about their roles and key performance metrics. We gathered the data and asked Mikael Blaisdell of the Customer Success Association to comment on the results.

Need to make the case for Customer Success technology in your organization? Use this handy Excel spreadsheet to calculate the Return on Investment of Customer Success solutions like Natero for your business.

Feel like you are constantly stuck in firefighting mode? You’re not alone. Watch as Nils Vinje and Dan Gamito of Glide Consulting discuss four common themes that can plague even the best Customer Success teams.

7Geese wanted to improve customer retention, but they lacked actionable insight from their customer data. Learn how the 7Geese CSM team used Natero to turn their customer data into proactive tasks for reducing churn.

Natero in 90 Seconds

See how our software separates signals from the noise,ensuring your Customer Success team is focused on theright accounts, at the right time, with the right information.