Product details

ISBN-13: 9780873894876

ISBN: 0873894871

Publisher: ASQ Quality Press

AUTHOR

Okes, Duke, Westcott, Russ, American Society for Quality Staff

SUMMARY

Completely updated to reflect the changes in the 2000 Body of Knowledge, The Certified Quality Manager Handbook, Second Edition is the most complete reference on quality management available. Written by a team of qualified experts with decades of experience, this book provides a thorough understanding of the principles, terms and concepts of quality management. the new Second Edition contains practical examples from many different industries and organizations, including manufacturing, health care, government, education and the service industries. In addition to being a great reference on quality management, The Certified Quality Manager Handbook, Second Edition is the most comprehensive preparatory guide for the Certified Quality Manager's Exam. Containing a copy of the newly updated Body of Knowledge and an extensive glossary of terms, this book will help anyone effectively study for the CQMgr exam. the supplemental section contains sample test questions similar to those on the actual exam.Okes, Duke is the author of 'Certified Quality Manager Handbook' with ISBN 9780873894876 and ISBN 0873894871.

The ValoreBooks Guarantee

With our dedicated customer support team, 30-day no-questions-asked return policy, and our price match guarantee, you can rest easy knowing that we're doing everything we can to save you time, money, and stress.

Book condition guidelines

New (perfect condition)

Pages are clean and are not marked by notes, highlighting or fold.

Like new (excellent condition)

Pages are clean and are not marked by notes, highlighting or folds.

Very good (good condition)

Pages are intact and may have minimal notes and/or highlighting or folds.

Good (clean condition)

All pages and the cover is intact. The spine may show signs of wear. Pages include notes and/or highlighting.

Acceptable (readable condition)

All pages and the cover is intact. Pages include considerable notes in pen or highlighter, but the text is not obscured.

How do rentals work?

Rent textbooks

Save up to 90% on the largest selection of textbook rentals in the business. We have the lowest prices -guaranteed.

Receive

Choose between standard or expedited shipping to make sure that your textbooks arrive in time for class.

Return for free!

When your books are due, just pack them up and ship them back. And don't worry about shipping - it's absolutely free!