Vendor Details

Ahoy Travel

ahoy.io/en

Founded 2015

United Kingdom

About Ahoy

Helps assistants and busy travellers manage heavy travel schedules, with simple tools that execute travel bookings, changes, and cancellations instantly. Providing the right information, exactly when its needed. Integrated with Amadeus, for real-time prices and airline inventory. 24/7 in-app live chat support. Ahoy is built for the last minuters, the opportunists, the jugglers, the hustlers, the wheeler dealers, the fixers, traders, and makers. The ones that get shit done.

Pros: The convenience, speed and customer service. It's super reliable - when other websites don't have the flight I want, I resort to Ahoy. A couple of clicks and I get the flight confirmation with boarding pass (+preferred seat & loyalty program) in my email 10 min later. The team is ready to assist 24/7 through the chat and provide very good service. This app is a perfect solution for business travelers as it can also cater to very last minute requests and there is the opportunity to set up groups with central billing.

Cons: The stats section. It's great to have all your loyalty programs in one place and added automatically to your flights but I think there's an opportunity to improve the experience for frequent flyers in terms of getting more notifications around tiers and suggestions on what flights to use to make sure you remain within your tiers with specific airlines. And be informed about the different offers/discounts with the airlines. Maybe even gamify the experience to get to next tiers.

Best of both worlds, saves LOTS of hassle and time

Jul 02, 2018

Vesko Sv. N.

Account Executive

201-500 employees

Used the software for: 1-2 years

Reviewer Source

Source: Capterra

5/5

Overall

5
/
5

Ease of Use

5
/
5

Features & Functionality

5
/
5

Customer Support

5
/
5

Value for Money

Likelihood to Recommend:Not LikelyExtremely Likely

Pros: Well it simply just saves a LOT of time. Actually booking is like so many other flight search engines and companies and super fast to book via the app also on the desktop browser. The info is very straightforward information about the status of the booking. I love that its a set fee, no need to speculate if the flight is confirmed.

Its awsome that i dont have to find or remember frequent flyer numbers or credit cars. Just book as an app, but communicate with them if you need as a very well service travel agency. Best of both worlds :)

But its not the booking that is an issue when flying, its when plans change and i need to cancel or re-book or find another date.

If i want to change something, the agents are super responsive. I called them once but it worked very well in in the app's live chat, used to be spending lots of time calling airlines, reading fine prints.... They even helped with my daughters flights as an unaccompanied minor when the airlines couldnt figure it out.

Cons: I think they should get a function where I am able to select my own seat at the same time as booking, and see options for better seats. Hasnt been a problem as most times i get good isle seats and twice business class without even spesifying it, but just saying.

The convenience of booking quickly, and being 100% sure that its just taken care of is great when you are really busy

Overall: saved a lot of time and hassle,... litterarily probably days

Ahoy is a convenient tool all the time and a lifesaver in the most critical of times.

Jun 05, 2018

Marc S.

Co-Founder

Information Technology and Services, 11-50 employees

Used the software for: 1-2 years

Reviewer Source

Source: Capterra

5/5

Overall

5
/
5

Ease of Use

5
/
5

Features & Functionality

5
/
5

Customer Support

5
/
5

Value for Money

Likelihood to Recommend:Not LikelyExtremely Likely

Pros: It gives me exactly the information I need at my fingertips. I know exactly when I want to fly and Ahoy gives me the best options along with the flexibility to ask a real person instantly. Even though I prefer the self-service, I often find myself taking advantage of contacting the travel agent just to see if there are routes I haven't thought of or find alternative routes on multiple weekends. I love that Ahoy and its travel agents can do the work much better and faster than if I sat down and started searching the internet.

Cons: I would love to see Ahoy improve the search capability. I travel often so I know the airport codes but I'd love to search Ahoy by city or regionally.

Overall: Ahoy let's me a lot of save time and let's me coordinate my team's travel for the next month very easily.

Pros: The interface with the team is friendly, simple, and fast, which is necessary given my sheer number of flights and requisite lack of patience. I also like being able to track my flights and "air" time and to include my regular travel companion's details including their frequent flyers etc for ease.

Cons: I do note have any detailed downside for the Ahoy software because I thoroughly enjoyed the experience.

Overall: immediate responsiveness which is essential when a flight goes wrong or is delayed particularly where I have connecting flights. I also like that I can trust the Ahoy team to know my preferences and to do my check ins so I do not have to think about it.