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We arrived at 6pm and our room was not ready - Review of The Cosmopolitan of Las Vegas

We booked an offer from this hotel for a romantic Valentines weekend. Our offer included a 2 night stay in a Terrace Wrap-Around Suite. We arrived at 6pm and our room was not ready. We were told it would be available in an hour. We finally checked in 6 hours later. This was not a suite. This room resembled a Motel 6 room with an upgraded (shower only) bathroom. Needless to say we did not stay at this hotel for long. If you are expecting a 5-star hotel and 5-star service you won't get it here. The problems stem from very poor management. There are much better hotels in LasVegas then this.

Stayed February 2011, traveled as a couple

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Ask clh781 about The Cosmopolitan of Las Vegas

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When we arrived we found we "won" a promotion the hotel was instituting, and we were upgraded to VIP status and a wrap-around HUGE suite. It was beyond fabulous.We found everyone very helpful and most of the staff were friendly. One could tell that they were still trying to "work out the kinks", (wi-fi not working) but all in all, it was a marvelous experience. The hotel has a rather modern decor, so don't expect the Bellagio. We ate in two of the restaurants, and the food was wonderful. A favorite was Scarpetta; the windows look out over the Bellagio fountains.

Stayed February 2011, traveled as a couple

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Ask LTG56 about The Cosmopolitan of Las Vegas

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We arrived in Vegas Feb 9th and asked for an early check in. Arrived at the hotel at 11:00am and walked up to the desk. Checkin took about 10 minutes. We had a 1 bedroom Terrace with Premium View. We were given room 6095 on the East Tower. All I can say about the view was amazing. We were directly infront of the Bellagio Fountains and had a great view of the Strip.

Our room was very spacious and exceptionaaly clean. We asked for additional hangers and they were brought to us in about 5 minutes. We also informed the front desk that we needed to use the fridge to store some medication and they said no problem. We did this so that there would be no issues to reverse the charges on the mini-bar.

The coffee maker uses a pod system. The hotel charges $5.00 for the coffee in the room but if you go to Walmart before you leave you can buy a bag of Senseo Pods for ablut $5.00 and that gets you 18 coffee's. They are the correct ones to use.

The pizzeria hidden on the 3rd was wonderful and the price was not that bad. We know someone that ate at Scarpetta and they said the portions were very small and extremely expensive.

We tried the buffet on saturday night no bad but it could have been a little better. Not up to par with Bellagio or Wynn.

The staff was extremely kind and were very approachable. The casino got very smokey on Friday and Saturday night.

The Chandelier Bar again is something that has to be seen. It cost $8 mill for the cRystals and another 18 million for the rest of the 3 storey bar.

Parking was very easy but beware to park closer to your tower elevators. Also the Valet is free they just work on tips.

Our room was cleaned every morning with no issues and if we used the soap or shampoo they replenished it right away.

All in all we had a very good time at the Cosmo and would recommend it to any of our friend based on our experience.

Stayed February 2011, traveled on business

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Ask Ucar about The Cosmopolitan of Las Vegas

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It's 2:44 am. I'm on the 30th floor. It's a Monday night (or Tuesday morning rather) and I can't sleep because the thumping music from the nightclub below is enveloping the room. I'm here for a conference, have to work in the morning and horrified to think of our 1000 clients experiencing something similar. No warning was ever given over the phone when I made my reservation even though I mentioned my two year old would be staying too. Everything else in the hotel is incredible, this is the coolest room I've ever stayed in-just didn't expect to feel like i'm snuggling up in a night club. Also met a co-worker who had to wait three hours to check-in to her room after arriving after 3pm check-in.

Stayed February 2011

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Ask Helloski about The Cosmopolitan of Las Vegas

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Just spent the weekend at the Cosmo. I booked a Friday and Saturday night stay back in November for $325 per night, with a $260 dining credit. So, on a net basis, our room was $200 per night. The room category we booked was "Premium View Terrace Studio." however, when we checked in the hotel at like 10 pm they said that our room category was sold out. After some foot stomping, they put us in a "Premium View One Bedroom Terrace" AND added another $100 credit to our bill, which brought our total down to $150 per night. The staff was friendly at check in, but very SLOW because thier systems are just too cumbersome. It took us about 40 minutes to check in. It also seemed like everyone else that was checking in was working on room situations. There was no way that the hotel was booked for the weekend, so I can't comment on what the issue was.

Our room had a perfect view of the Bellagio fountains and the strip - we loved the view from the nice big outdoor terrace. The rooms are definitely quirky, with lots of headscratchers, but overall the quality of the building materials and furniture was outstanding. Some examples of things that left your head scratching: The kitchenette has a dishwasher but no utensils, plates, etc? There is no fridge, except the minibar, which you can't touch (unless you want to pay an extra $25 to have them remove all the items). There is space down below in the fridge that we used for beer, but they exploded because we found out that this was the freezer section. The TV's are awesome, but they have a "governor" on the volume - you can only turn them up halfway. If you have the balcony door open or if someone is taking a shower, you can't hear the TV. There was no dresser or anywhere to put clothes into a drawer. The bathroom lights were not bright enough. All small things that are really no big deal....

Many people have commented on the TV/phone system. I agree that it sucks. It's just way too slow, and sometimes the TV or phone will flat out stop working. It's like the software is too much for the hardware. The Dish Network guide couldn't even pull up the name of shows that were on the TV most of the time. We did not let it bother us, but this is clearly an issue for the hotel that needs to be addressed. Alot of people are saying that the TV runs the lights - and while this is true, all of our lights also had switches on them as well, so I'm not sure what they were experiencing.

We loved the lobby, casino, mall area and restaurants. We went to one of the pools as well and it was awesome - there was a huge outdoor spa that was set at 103 - very nice. Wife loved her spa treatments - everything in the spa was first class. They do not take Spa Finder gift certificates, which was a bummer.

There's a ton of really neat art on display throughout the hotel - some of which is on digital displays and is everchanging - very nice addition. Everytime you go into the lobby - it seems like you are in a different hotel because they change the art themes that are being displayed around you.

The casino table limits were high, but that's expected when a new hotel opens on the strip. They will even out over time. We asked the pit boss regularly if we could bet $10 a hand at blackjack, etc. and they obliged each time - which was very nice. The casino is kind of a meandering stream, wrapping itself around clubs and restaurants and bars - a very tasteful layout. The other thing that's nice - they always have cool music playing, and they turn the slots way down - you can't even hear the slot machines - which was a refreshing change of pace.

Lastly, a comment on location. This hotel is ON the strip - I can't imagine a hotel with better access to the strip. You can see the strip from the casino. You can cross the street at each side of the hotel - so basically you are a 5 - 10 minute walk to every surrounding hotel.

Overall - we were very happy with our deal and the hotel. Yes - it has some quirks, but they were not enough to bother us. We would gladly stay here again.

Stayed February 2011, traveled as a couple

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Ask Wally3433 about The Cosmopolitan of Las Vegas

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Check-in was efficient and fast. I had to point out my Marriott Rewards Platinum status so that the welcome amenity and free breakfast would be provided. The welcome amenity never arrived so I had to call down to remind them and it was brought up right away. I booked a terrace studio and was upgraded to a terrace one bedroom. Definitely ask for a room facing the Bellagio fountains.

I also requested a roll away bed and after 2 hours and 7 phone calls later it was finally delivered. Late check-out was requested and I was only given one extra hour from the 11am check-out time.

The location of the hotel is great and I would stay there again. They have a few kinks still to be worked out.

Stayed February 2011, traveled solo

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Ask TheKaiCA about The Cosmopolitan of Las Vegas

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We stayed at this hotel not long after it opened, after arriving by car from LA and parking in the wrong side of the hotel, we had to walk through the hotel to reception. The hotel is very big and easy to get lost on your fist visit, note if going by car, go passed the hotel, drive up to the traffice lights and turn right, this is the main entrance. Rooms are just as they look, very nice, and we had a good view over the pool, very comfortable beds, good storage for clothes, good size bathroom, only thing is there is no tea/coffe in the room and you have to pay for it.We had free breakfast for two at the Wicked Spoon, but there was three of us, which seemed abit strange, and they asked for my card on the first two days, but not for the rest of our stay...do not give it to them and question why, as when I got home I was billed £25, and I never used my card in the hotel, and I checked on check out that nothing was billed to the room,To buy food and drink is expensive in the hotel, but we did find a supermarket just before the Wynn, so stock up.All in all, a very nice hotel and I would stay here again, just don't use you credit card!

Stayed January 2011, traveled on business

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Ask Suzie1477 about The Cosmopolitan of Las Vegas

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