Phone : +60377335188

Fax : +60377335199

15 Reviews

Quality

Friendliness

Value of Money

Waiting Time

1.9

Quality

Friendliness

Value of Money

Waiting Time

Went to the klia2 branch for a massage before catching my flight today and the experience was unpleasant.
I chose the 90min traditional Thai massage. The staff at the reception was friendly. However, the massage was awful and unprofessional.
In the beginning it was still bearable but the masseuse started to slack off in the middle. The masseuse suddenly stopped mid-way without informing (she might have assumed that I had fallen asleep) and only continue after I slightly moved. I can tell that she slacked off as she took shorter time to do the left side of my arm compare to my right. I felt suffocated as well when she was massage my back as she seem to just want to get it over and done with. Moreover, she went off for more than 10min and came back saying that she went to grab hot towels.
It was an overall bad experience and waste of money. I would not stop by there for a massage again before my flight as it made me felt horrible

July 13, 2018 by Janice Tay

4.1

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Waiting Time

A massage with lasting effects! Thank you for an incredibly relaxing and therapeutic session. As a Telecommunication Technician, I spend most of my time walking. Annie was able to find and manipulate spots that I didn't realise were affecting me. Post massage my body felt less tense, more flexible and I noticed improvement in my posture. Annie is professional with a firm yet gentle touch. I also found the environment to be calming and positive. I highly recommend you visit Thai Odyssey for your next massage. Special thank to Fatin and the Team for helping me with the advanced booking.

July 06, 2018 by Mizan Mashuri

4.1

Quality

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Value of Money

Waiting Time

I went to Sunway Giza branch
The place was small but it looks nice
The receptionist was so kind and helpful
She explain me about the treatments they have
I get a traditional thai massage,
I recommend it for people who can do stretching
But for people that have problems with muscle stretch i think better pick the aromatherapy one
My body feels light after the massage
Definitely will come again when i visit Malaysia

Worst massage ever, very unprofessional.
Went with my friend for 1 hour full body massage at Thai Odyssey Fahrenheit 88 (Kuala Lumpur) - I opted for the thai massage, my friend opted for the aromatic oil massage, we had the massage separately in different rooms. Both of us felt that it was a horrible experience.
When both of us reached, we noticed that the receptionist was totally not friendly, and even looked very annoyed at us. We noticed that her attitude was totally different when we went down to make the booking (very polite, friendly and smiley). She quickly collected money from us and ushered us hastily to the place to wash our feet. She did not provide receipt to us, so i asked her about it, and she replied harshly that it will be provided after the massage.
My masseuse was terrible. She did a sloppy job in massaging me. I was supposed to have thai massage, i. e. with good pressure on my joints, but it felt like she was just carrying out the steps to get it over and done with. Worse, she left the room twice, leaving me in the room alone for like 10 minutes each time. First time she said she's going to the toilet, the second time I couldn't catch what she said. Extremely unprofessional. I thought that she was going to make up for the lost time for the time that she was missing in action, but NO, she just ended on time. So I was shortchanged of 20 minutes of the massage timing, meaning to say my 60 minutes massage became a 40 minutes massage. This meant that she didn't complete the massage for me for each part, like each body part she just touched and go.
My friend's masseuse was also terrible. He said the entire time he just felt like the masseuse just want to hasten the process and end it and go home. And his massage was supposed to be the relaxing oil massage.
After both of our massage ended, the staff just quickly ushered us to wear our shoes. One of the staff just stuffed (yes pushed) the receipt into my hands and they all quickly greeted us goodbye.
We felt like we wasted our time and money on this experience. It's not even cheap, we spent RM256 in total for this. Not relaxing, extremely rude service, unprofessional staff, I felt like I've just paid money to be tortured. Horrible experience. If you do not wish to entertain customers or simply do your job well, you should not even be in the spa industry.

June 10, 2018 by JiaChien Teng

1.0

Quality

Friendliness

Value of Money

Waiting Time

To the higher management,
I am not sure how good it's your service are till there are no reply from your customers service.
I have been waiting for your revert since 22May18 and untill now I don't even get any email and which only through Tele-communication to get back.
Emailed sent on 22May18
"I have called up the JB City Square branch to check for my balance package used.
It is a shock as I was being told that my package is expired. Said this is a promotion package which is valid for a year.
I signed up this package 25Dec2016 and not that I know there is a validity and not being informed when I sign this package up. As I remembered I did ask "It's there any expire" as there are NO then only I sign it on or else I won't be signing it up.
And if I not calling up to check, I won't be notified then.
The girl (Mira) told me she will need to check whether can extend it and get back in 7 working days. ? Do this kind of cases need to take 7 working days to check? It's not a good customer service response.
As a customer, I don't think it is a right way and it is considered dishonest business tactic use. "
Did went down the JB City Square branch and staff told me will email about the voucher for my package extension, till now no reply at all.
No matter how good branding your are, once you broke the trust of your customer, there are no second time!

June 06, 2018 by Yoko Ym

1.0

Quality

Friendliness

Value of Money

Waiting Time

Having been to many massage places in Malaysia (Holistic Esthetics, Healthland, to name a few) and done thai massages in Thailand, I can safely conclude that Thai Odyssey is the worst. Today, I decided to find out what the hype with Thai Odyssey is about and why the high prices, so I booked a 90 mins traditional thai massage at Thai Odyssey 1 Mont Kiara - stupidest decision ever. In the end, I wasted 90 mins and RM150. Should have donated the RM150 instead.
After the 'massage', my body feels the same as before the massage, stiff and tried, and with pain! My body was not rejuvenated or energized, only pain! The masseur clearly was not trained for traditional thai massage, as her techniques were more like Tui Na, where she keeps using her sharp elbow to press the acupuncture points on my back, legs and shoulder. It was so painful that I squeezed the pillow and mattress so hard! The only 'massage' was when she rubbed my back and shoulder for like 5 seconds, without applying any force. This is the first time I didn't hear any "cluck' sound during message so you can tell my muscles were not relaxed at all. If you say thai massage is about stretching, I can tell you that there were only 3 brief stretching pose throughout 90 mins.
I told the staff at the counter about my experience immediately after the massage, and she just laughed awkwardly and took my payment of RM150. I paid RM150 for 90 mins of pain! I had to go to another massage place to rejuvenate and spend another sum.
Lesson of the day : Avoid Thai Odyssey at all costs!!!

April 11, 2018 by Yvonne Ng Yi Wen

4.1

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Value of Money

Waiting Time

I rarely do reviews & recommendations in fb. But I must say. This is my favourite Spa & Massage go-to at home. Each time I visit Thai Odessey Holiday Villa Hotel for my regular massage, the experience & environment brings much joy & relaxation, from top-notch customer service at the front desk to the smiling masseurs & professional skilled massage therapy, consistent at every visit. At each visit, as a happy customer, I wondered to myself who is the brain, founder & Ceo of this group who has successfully build such high standards in this industry from the design, luxury settings of the environment, standardised procedures, staffs customer service & skillful therapists. Today, not only have I met him in person, he was the one who draw my name and handed me the grand prize. We had a chat after the party, I am impressed by this humble CEO who appreciates & kept thanking his great team, who displays hands-on customer service attitude which I believe this is a culture that models from the top right down to every staff level. Highly recommended to all my friends for a relaxing therapy. I wish them a great success in this IPO listing

February 08, 2018 by Ivy Tan

4.4

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Went there for a body massage and the staff was very friendly and helpful. They made my visit more relaxed and it was great