3. MEETINGS

- meetings must have a purpose - clearly stated - these are the basis for an agenda.

- all participants should understand the expected outcome and run the meeting towards those goals.

- all discussions in a meeting should lead to some action - items that are simply for information can be distruted other ways.

- meeting actions need to be recorded with i) what led to the decision, ii) what action will be taken (or if no action is required), iii) who will do it (if more than one person assign a leader who is responsible for it), iv) when it must be complete, v) what does ’done’ mean.