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I stopped in Louisville for a weekend on my way back home and was trying to stay on a low budget. I found this place a little worried about the neighborhood. I was very surprised with this location. It is so convenient and quiet. There is so much to do around here. Lots of good food. Cody was very friendly...
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This location is really my practical "Home Away From Home." My family and I find ourselves in Louisville rather often and this Red Roof always is over the top. Jayme and her staff are to be commended for their hospitality and customer care which go beyond the location and value of their facility. They know you, remember you, and facilitate...
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redroof7034, General Manager at Red Roof Inn Louisville East, responded to this review

Thank You for taking the time to write a review
I appreciate your kind words, I am very happy to hear that my staff makes you feel like family
and that this is your home away from home.
We look forward to seeing you when you return
Sincerely,
Sondra Williams
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Everything was as it should be. Everything worked and everything was clean. It is a low cost motel with no problems at all. It was a bed for me near the interstate highway, that's all I wanted. The television was fine.

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redroof7034, General Manager at Red Roof Inn Louisville East, responded to this review

Thank You for taking the time to write a review
I appreciate your comments and will share them with my staff
Thank you again for choosing to stay with us
We do hope to see you again when your travel needs bring you back to Louisville
Sincerely,
Sondra Williams
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for a two night stay it was okay. conveniently close to malls and restaurants. About 15 mins from downtown. Room was ok. It smelled like cigarettes in my non smoking room..paint was chipped in bathroom..which was quite small..the shower pressure and hot water was good. Overall for a 1-2 night stay it was good for the price any longer I...
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redroof7034, General Manager at Red Roof Inn Louisville East, responded to this review

Thank You for taking the time to write a review
Feedback from our guest is always appreciated as we continue to strive to improve our services
We are in a great location, just 6 miles from many of our great local attractions, such as Churchill Downs home of the world famous Kentucky Derby!, The Louisville Slugger Museum,
Muhammad Ali Center...
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The room was ok but the carpet need vacuuming. There was a small size crack in the sink that needed repair. The staff was fine. It is kind of weird that they would charge for use of the safe in the room upon arrival but deleted the charge when checking out if you told them you didn't use it. Free...
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redroof7034, General Manager at Red Roof Inn Louisville East, responded to this review

Thank You for taking the time to write a review
Feedback from our guest is always appreciated as we strive to continue to improve the quality
of our services.
Thank You again for choosing to stay with us and it is our hope to better serve you the next time your travel needs bring you to Louisville
Sincerely,
Sondra Williams
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I paid for two rooms. My friend's key was constantly not unlocking his door. Finally, he grew tired & moved out of the room. When it came time for me to receive my refund, the Manager is gone home & I have to wait to get this mess resolved. The Desk Clerk told me she would note it in the...
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redroof7034, General Manager at Red Roof Inn Louisville East, responded to this review

I am very sorry to hear that your experience with us was not a good one
I do apologize that this issue was not handled in a more timely manor for you.
I want to thank you again for choosing to stay with us.
It is our hope that you will give us the opportunity to better serve you the...
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I only popped into Louisville for a night to see a friend, and opted to stay in a hotel due to my pet allergy. I think most Red Roof hotels are reliable and reasonable, so I booked this one up. So many hotels have come close, but this one gets the perfect mark from me. The handicapped room had everything...
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redroof7034, General Manager at Red Roof Inn Louisville East, responded to this review

Thank you for taking the time to write a review
I appreciate your nice comments.
We pride ourselves on cleanliness and great customer service
Thank you again for choosing to stay with us, and it is our hope that you will stay with us the next time you come to visit your friend.
Sincerely,
Sondra Williams
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Great Price for one nights stay. Had the king superior room: microwave, fridge (clean/smelled fine), king bed with good mattress, high pressure hot shower, and fairly quiet setting. Lots of restaurants nearby. Everything we needed for a one night stay at a great price. We asked that the safe fee be removed since we did not use the safe and...
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redroof7034, General Manager at Red Roof Inn Louisville East, responded to this review

Thank You for taking the time to write a review
I appreciate your kind words.
My staff works hard to ensure that our guest have a clean room and
a comfortable stay.
Thank you again for choosing to stay with us
We hope to see you again if your travel needs bring you back to Louisville
Sincerely,
Sondra Williams
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3 night stay, first night wife opened the small fridge and she about vommitted everywhere. Seems someone left food in it, and no one cleaned it out!! Got moved to another room, where the in-room safe didn't work. Told night shift attendant and he said it would be taken care of next day. Well, after shopping all day, came back...
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redroof7034, General Manager at Red Roof Inn Louisville East, responded to this review

I am very sorry to hear that you had an unpleasant experience during your stay with us.
I would like the opportunity to discuss this further with you
Please feel free to contact me directly 502 426-7621
Thank You,
Sondra Williams
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Stayed at this newly renovated hotel. Got a room with a King bed. Very nice! Units have been updated making for a pleasant stay. Being able to stay with our Yorkie made it extra nice.
Haven't been to Red Roof in a while? Give them a try - great updated value.

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redroof7034, General Manager at Red Roof Inn Louisville East, responded to this review

Thank You for taking the time to write a review.
I am happy to hear that you liked our new updates and that you had a good stay with us
I hope that your little yorkie had a comfortable stay as well. Our Pets are family too!
Thank you again for choosing to stay with us, and hope to see...
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