Packages being delivered to the wrong place is not a common occurrence, but it does happen in the daily life. So what will you do when running into this? If your packages are shipped by China Post, issues may be easily solved.

Wrong delivery is probably caused by two reasons. The first one is that the receiver address on the express waybill is hard to clearly recognize or wrongly filled in. If you have found the condition, call the related courier immediately to see if your packages are signed for. You can find the exact responsible person by searching his or her contact information at the website of China Post partners’. For example, USPS is the exclusive partner of China Post in the United States and you may visit USPS website to confirm it.

If your things are not signed for, provide some proofs like tracking numbers and the photocopies of the express waybills to the courier and get them back or have them delivered to the sender. You can access the copies of waybills by making the sender take a photo of them then send them to you. If your packages are signed, it may be a bit difficult to retrieve them. Hence, to avoid the problem, clearly fill in and double check the receiver address when you send a parcel.

The second reason is that China Post wrongly delivers the packages. If this happens, you can call your local postman to get issues solved as well. You may choose to have the packages delivered to your door or returned to the sender. Same as wrong delivery caused by the sender, you need to offer related materials to recover your parcels as well. If your packages can not be retrieved in this condition, you can claim a compensation from China Post.

The second reason is that China Post wrongly delivers the packages. If this happens, you can call your local postman to get issues solved as well. You may choose to have the packages delivered to your door or returned to the sender. Same as wrong delivery caused by the sender, you need to offer related materials to recover your parcels as well. If your packages can not be retrieved in this condition, you can claim a compensation from China Post.

Now, just follow the instructions provided to retrieve your packages. If you have other questions or problems, just visit China Post official site at english.chinapost.com.cn for solutions. Good luck to you!