I was told that my visit/mole removals would be covered by my insurance. This was not a guarantee but it was misleading. If I had known that I would be charged $300 out of pocket for a couple of removals I would have gone somewhere cheaper.

I have been a patient of Dr. Holmes for seven years! I have always been able to talk to her and get my problems resolved.
Dr. Holmes and the entire staff, always takes such great care of me.The staff works very well as a team and ensures that I always receive high quality care. Thank you for being so compassionate!

Attentive, thorough medical treatment in a warm, welcoming atmosphere. I'm always comfortable with my service/treatment and with Dr. Holmes and her staff's level of expertise. Each time I have been there, the diagnosis and treatment were spot-on with quick results.

I greatly appreciate good service. Your staff members were very cordial and they addressed all of my concerns immediately. Dr. HOLMES I merely ask that you continue to give the quality service you provided me.

Great experience. Office staff responded to my online appointment request in a timely manner and helped find a convenient time. Upon arrival, greeted by friendly front office staff, short wait for my appointment, and I was happy with the discussion and assessment when seen by the provider. I've found my new home for dermatology consultations from now on!

My experience with Dr. Yloanda Holmes is always a pleasant one. She us thorough and very informative. She aims to meet customers needs and her advice and instructions are clear. Dr. Holmes has impeccable customer service skills. I love the new location because it's 1 block from my job. New office is upscale and looks more professional. So happy she's my doctor.

My visit to Dr. Holmes office was an unpleasant experience for me. Unforunately I left feeling a little embarrassed and with a sense of regret.
Upon arriving to the office I was warmly greeted by the receptionist who handed me a stack of documents to fill out; nothing out of the the ordinary.
After a few minutes Dr. Holmes came to escort me to a room. As we walked back she said she had Comcast on hold as she was trying to resolve an issue (there was a phone on speaker outside of the room where she and I were). I sat down in the room and began to explain to her why I came in, before I could finish a sentence she asked me to hold while she checked if a representative had picked up the phone. I wasn't sure if she was being serious due to the fact that she was trying to somehow multi task a patient who was physically in her office and someone who she wanted to speak to on the phone.
After she came back she asked to see my back as I have acne on my back , she suggested we leave the door open since "no one is back here right now." I felt this was extremely unprofessional as I could hear people a few rooms away. I asked her to close the door.
she glanced at my back for no more than 30 seconds and prescribed me two washes ten seconds after. No conversation about anything. No questions asked, no nothing. One of the worst experiences I have had with a doctor in my life.

I was searching for a dermatologist to get treatment for some hair loss. I wanted to find someone in the city, preferable female. I found Dr. Holmes on Zocdoc and read her credentials. I was impressed. The reviews I read were great and I decided to book an appointment. I have been getting treatment for six months and the staff has been very helpful. And I am happy to say that the treatment hair loss is working.

The doctor I saw was very nice however I don't feel like she did a thorough examination. She seemed very rushed to get me in and out and after leaving I did not feel I received great care as she did not address all of my concerns. Additionally, despite having an appointment I had to wait 45 minutes before being seen.

Dr.Holmes said someone from the office would be calling me about complexion blending. I have not heard from anyone as of yet. The phone option allowed me to leave a message and I still haven't heard anything. My cell phone is 301-803-8568. I would appreciate hearing from someone.
Constance Thomas

I was recommended by a colleague and surprisingly she was right. The service was
on time, the assistants were kind and friendly, and I absolutely loved Dr. Holmes -- she
is down-to-earth, personable and yet, professional. Additionally, as I was leaving, I ran into
a friend whose daughter is a patient of Dr. Holmes. Her daughter also expressed her complete satisfaction with
Dr. Holmes.

Excellent service! Very professional! Wonderful office location and it is only one block from the subway station. My wife and I were both well pleased with the outcome and would return appropriately. We highly recommend this dermatologist and medical company to all in need of such services.

I felt very comfortable in this office and felt that my concerns about an inflamed mole were heard, that I was counseled in a way that made sense to me and offered a solution that I was comfortable with. I was able to bring up other questions I had and felt that I received knowledgable and thoughtful responses.

Washington DC Dermatology has a wonder and friendly staff, and a very nice office. My experience was pleasant from start to finish. Plus, they offer a variety of cutting edge services medical and cosmetic services.

Caroline was very professional with an awesome bedside manner. She explained all of my options thoroughly and took interest in my concerns and desired outcome. My only two minor concerns are that it would have been nice to know that I would not be seeing the physician prior to my appointment, particularly since I was a new patient. Also the front desk clerk was pleasant enough but greeted me with "your name" instead of a "good afternoon or hello" first. Other than that, I enjoyed meeting Caroline, hope to meet Dr. Holmes and look forward to my next visit.

I arrived at the Washington DC Dermatology office 20 minutes before my appointment. While there I had to fill out some medical forms. I was seem by my Dermatologist at the exact time of my appointment. Dr. Holmes and her staff all were very professional, friendly and great with customer service.

Everyone in the office was very nice and professional. The Dr. explained everything very well and I did not feel as though I was being rushed through she really took her time and made sure I understood the procedures that would be done. A+ experience.

The receptionist, Nicole, was very patient as we discovered that I had overpaid for my consultation. I can't say enough about how much I appreciated her help and understanding, even as other patients called in.

Good. Efficient. Friendly staff. Answered my questions without rushing me. Worked collaboratively on a solution, which made me feel confident about what I was being prescribed and that I'd want to come back.

This was my second visit to Washington DC Dermatology. Despite two years in between, both times I waited nearly 45 minutes to be seen from the time of my scheduled appointment. Both times I was told it just depends on how long other patients take, and they just happened to be running long that day. I scheduled my appointment just a few days earlier. Based on that plus the number of other people in the waiting room plus the fact that I only saw Dr. Holmes for less than one minute, it's clear that this is NOT somewhere to come for dermatological problems, only to come for cosmetic needs (e.g., Botox)(though I can't vouch for the quality of that work). Dr. Holmes' P.A. did all of the prescribing and counseling. I will not be returning to this office.

I had a very positive experience at Washington DC Dermatology. The front desk staff members were kind and professional. I arrived about 5 minutes after my scheduled appointment time, but the office was very accommodating and my wait time really did not suffer. Dr. Holmes was attentive yet respectful of my time; I was in and out of the office within 45 minutes.

I had a visit for a cyst behind my ear and it was drained. The next day it seemed just as bad so I called and they asked if I could come in right away. I wasn't charged for the additional visit and I think the problem is resolved. I am very happy with my experience.

Front office staff was efficient and courteous; the waiting room environment was quiet and orderly. I visited with the PA who was knowledgeable, kind, and provided me with all of the answers that I needed. No complaints; great office and excellent clinical providers.

Dr Holmes was excellent and so was the PA that was present during my examination.
Dr Holmes wrote a report and mentioned that I should return in 2-3 weeks, but in the report wrote 6-8 weeks.
Reception employees don't know the basics, like saying "good morning", "thank you" and "please".

Not sure to rate this office just yet. I was asked to arrive 30 minutes early for my appointment but was not checked in until after my appointment time. On a positive I did not have to wait after being checked in. The PA that I saw was very nice and informative the office was clean and she gave me alot of great options. All in all I will be returning.

Dr. Holmes is a great dermatologist. She attends to your medical needs, analyze your symptoms and gives you the solutions. Dr. Holmes and her staff are very gracious and professional. The office environment is very clean and neat as well. And she provides Saturday appointments which is extremely great for a lot of patients.

I had a very pleasant experience at Washington DC Dermatology. I was greeted with a friendly smile by staff. My visit was for cystic acne. The wait was only 15 minutes considering I walked in. The doctor provided immediate assurance that my persistent outbreak, and battleground looking face, was treatable and provided a detailed explanation of my condition which provided much needed comfort. The doctor wrote down precise instructions and offered several solutions. Two days later the cystic acne is healing quickly and I am on my way to feeling beautiful again. Thank you Dr. Holmes!

Dr. Holmes was awesome. She is very knowledgeable, patient and answered all my concerns and questions. I even learned a few things when it comes to skin, and layers of the skin.

Sep 28, 2016

Washington DC Dermatology

— Valerie D.
(Patient since Mon Aug 15 00:00:00 MDT 2016)

Very knowledgeable and personable professionals. Caroline explained everything upfront (what's covered vs .non-covered by my health plan, copays, and a thorough description of the procedure itself. I couldn't be happier with the results of my procedure...I should have done this years ago! Plus the staff is customer focused and responsive.

I would like to say that I have been to several Dermatologists in the Washington DC area and no one was able to explain my issue nor give a solution. I visited this office and on my first visit the nurse explained my problem to me and she also gave me a prescription. The medication has helped my issue and I am so blessed to have come upon an office with great doctors.

On September 22 I had the pleasure to visit Dr. Yolanda Holmes's office to have a cyst removed from my left neck/cheek area. My apprehension was abated by the assurance from Dr. Holmes that this will be routine ,painless and no evidents of the surgery.

I love Dr. Holmes. I have been coming to her for many years now and she always has the answer for whatever is troubling my skin. From the smallest to the largest issues, she always works it out and her bedside manner os awesome!

While Dr. Holmes was very nice, the appointment seemed rushed. Filling out paperwork and waiting for the doctor ended up being 2-3x times as long as my time with the doctor. Dr. Holmes didn't ask if I had any questions, and I left without really knowing next steps and still had a few questions. Like I said, everyone was very nice but overall I felt like another number.

I made an appointment for Dr. Holmes. Next time if she is not available. Please inform me a do will reschedule. I didn't like coming there and seeing another doctor. Although it all worked out. I would have like to know.

Aug 7, 2016

Washington DC Dermatology

— Rhonda S.
(Patient since Thu Aug 04 00:00:00 MDT 2016)

Dr. Holmes and her staff were awesome. Very attentive to client needs. Washington Dermatology is leading the way with technology.

Dr. Holmes is an amazing doctor with superior bedside manner. Taking the time with her patients can sometimes be more powerful then curing them and she definitely gives her time and effort. As said, she is amazing!

Jul 29, 2016

Washington DC Dermatology

— Margaret B.
(Patient since Mon Mar 29 00:00:00 MDT 2010)

It is always a pleasure seeing Dr. Yolanda Holmes. She is caring, knowledgeable and efficient. Her treatment is helping my skin so much! I was very itchy. What a relief!

I came in for a body review, and it only lasted 4 minutes. She didn't look under my hair or on my feet. It felt like she was rushed to get to another patient and didn't take the time necessary to look for unusual freckles or moles.

Everyone was very pleasant. I was received on time. However, I went to have a wart on my hand removed and they did not have any nitrogen to do the procedure. They were very nice about it but was a big inconvenience because now I will have to make time to go back.

I arrived at my appointment about 10 minutes early but I wasn't called until over half an hour part my appointment time. The doctor saw me for only 5 minutes at most and dismissed my concerns. I will never come back here.

My experience at Washigton DC Dermatology was very pleasant. The staff was friendly and the atmosphere was inviting. My only critique about my visit is that I was scheduled to see Dr. Holmes but instead was seen by her PA who was also extremely helpful. I would have preferred to see Dr. Holmes but all in all my experience was positive.

I was late to my appointment thanks to Metro I called and the receptionist gave me 15 minutes to get there and then after that unfortunately they were closed ( it was a Friday).
25 min after my appointment I showed up and believe it or not the doctor agreed to see me. And as usual she was fabulous. This was a follow up and some things have changed and instead of giving me a prescription she gave me samples to test with and if they worked for me I could call for a prescription. further reinforced the reason i go there - they are about the customer first. So I will keep going back despite it being completely out of my way....:-)
She also suggested a supa product for my under eye circles that is fairly popular with all the ladies at the office.
This dermatologist is the real deal.

This was my first appointment with Dr. Holmes. Beginning with the front desk staff, I admired their professionalism which made me feel welcomed. The time I signed in, filled out forms and was called to see the doctor took about 15 minutes....impressed!!! There was a medical student who met with me first, she's brilliant, professional and classy. I wish her the very beau success. Dr. Holmes entered the room and was absolutely friendly. She discussed my "adult acne" 😂😂 and made her recommendations. She was thorough and provided appropriate medication education ...outlining the risks, benefits and side effects of the medication prescribed. I am pleased and would be happy to recommend her without reservation.

I had a wonderful experience with Dr. Holmes and will be returning for future concerns. The wait time was extremely short. She was very helpful and informative. She explained everything in detail and showed her concerns.

I've never felt more cheated from a doctor's office in my life. I had no idea a procedure would cost as much as it did or I never would have requested it. However, no one explained costs to me. But, a few weeks later, I received a bill for $400. I've never felt more taken advantage from a medical professional. It just felt dishonest and grimy. I will tell all my friends to stay as far away from this office as possible.

I wish the doctor had been a bit more inquisitive. She asked me only a handful of questions before prescribing my treatment. While the treatment I received has worked wonders in a short time, it felt like the emphasis of the consultation was more on being quick, than on a treatment right for me.

Dr. Yolanda Holmes greeted me with a smile and warm welcome. She is extremely knowledgeable and helpful. She consulted and educated me how to properly use my topical acne medication and recommended a brand that didn't break the bank. I will be continue going back for future visits!

I have had several issues when calling the office. I had to call four times to have a prescription phoned into the pharmacy. Each time I called I was assured it was done and each time I checked with the pharmacy I was told it was never phoned in. As for this last appointment, I called to schedule it a week before. When I called a couple days prior to the appointment to verify (since I had gotten no email or text message notifying me of the appointment I made), I was told there was no appointment for me in the system. It seems there is a level of disorganization in the front office that should be addressed. Dr. Holmes is first class and the above is not the level of service I would expect from her office. I like Dr. Holmes and all the others I've seen there and I will continue to come back but I do hope for some front office improvements. Thanks

I have struggled with itchy feet and other places on my body, but for me to see the doctor and be out less then 10 minutes before Doc said it looks like athletes foot. I tried aft let's foot to many times. Spend a little more time with your patience and make sure they have a understanding before they leave.

Dr. Holmes did not spend much time describing why she prescribed what she did, how this was going to help, why I was experiencing issues, etc. Felt rushed during the visit. Had to call reception several times to send all prescriptions through to the Loudoun Pharmacy.

Long wait time!Took nearly 45 minutes before I was seen by the doctor and then once I saw the doctor everything was rushed. She was literally in the room with me for maybe 10 minutes. We didn't even talk about all of my issues because everything was so rushed, I didn't have time to bring up my other issues. The doctor also had not reviewed my prescription history and had no idea what I was already on and was asking me. It wasn't the best visit; my first visit was better. The treatment plan is working and I have another follow-up appointment in two months, so hopefully that visit isn't as bad as this one.

Why ask patient history if the staff doesn't read it? After spending 10 min. completing a patient history forms including a succinct reason for the visit, it is disappointing to have staff enter the exam room and repeat all the questions. Aside from courtesy, it seems it would expedite patient visits enormously for staff to at least scan the information. After the second redundant question, I directly asked the P.A. if she had had time to read my forms, and she said no she had not. I asked her to please take one minute to review them, and then we could discuss clarifying or additional information she needed. I recommend that this be standard practice.

I had a spot on my neck and was concerned, so I wanted to find out what was going on. I was about to go out of town, so I needed to get an appointment within the next two days. Surprisingly, it was easy to schedule an appointment at a time that was convenient for me.
I went to the appointment and was greeted by a very pleasant receptionist. As a new patient, I filled out my paperwork and waited about 5 minutes before they called me to see the doctor. Dr. Holmes diagnosed my problem, took a culture and gave me some cream to apply to the effected area. I was very pleased with the entire experience. I wouldn't use any other dermatologist and you shouldn't either.

I think it was deceitful to schedule me for a doctor other than the one that I requested. Not to take anything away from the doctor I saw, but I specifically asked for Dr Yolanda and I was scheduled with someone else. Although the devices were fine , I can only rate you two stars for the scheduling

The entire visit is always very pleasant and professional. The music in the waiting room was very calming and relaxing. The staff is always courteous. Dr. Holmes is always knowledgeable and positive. Five stars always for this office.

Though this is not the first dermatologist is my life, but this is the best. I come for routine chronic conditions and some cosmetic reasons, but I get to decide what is important. I visit with the Dr. and PA both, and have no issues or complaints about my care. My skin is happy and I visit every 3 weeks or more often if needed -- I am grateful for good doctors and self-directed care with kind and gentle guidance from skilled health care professionals.

I felt the PA who saw me rushed through the appointment and didn't do as thorough of a skin check as I would expect. She didn't look at my scalp, neck, underarms - for $130 I honestly could have done the skin check on my own.

The appt was rushed. The doctor did not examine my face. And spent the entire time talking about a drug that was very expensive and required bloodwork and routine office visits that would be very costly to be as a patient. I also asked about laser hair removal and she said she would have someone come in and talk to me about it and she never did. I started asking her about a cyst on my shoulder and she said I needed a new appt for her to examine it. It was my first time back in over a year with new insurance and new issues that she didn't even ask about. I will not be returning and I will not be referring. As a minority I wanted to support a minority doc but in this case I just cannot.

if your appointment for example is 11.00, expect to be seen 1 hour to 1 hour and a half later. The fee for not making your appointment should be dropped or for every 15minutes service is not rendered you should receive a percentage credit. Secondly service should be explained to you to enhance your particular problem or what would work better for your particular situation. Give some expert advise. when customers come they for the most part do not know all the procedures available to them for their individual condition, for lack of a better word....

would like to be seen in order of appointment time. I had a 3:30 appointment--waited 15 minutes (which is fine) but then a woman with a 4:00 appt arrived early and was taken back ahead of me and seen by Dr. Holmes ahead of me. If I had known I wouldnt have been attended to until after the 4:00 appointment, I wouldn't have rushed (on my day off) to make it there on time...

Never saw the doctor after waiting 25 minutes past
my appointment time. My appointment was for 1pm, but the ladies at the front desk were not back from
lunch yet. Had to wait for someone from the back to come out. The PA was very nice. The office is at
a great location and easy to find near the metro, but I'm not sure I'd want to come back for another appointment.

My visit felt rushed, inattentive and glossed over. It started with judgmental comment from a physician's assistant who looked at my dermatological concern and said ' ugh, jeez". A comment that someone seeking medical help would absolutely not like to hear. In fact, it was unacceptable. Conversation with the doctor was pleasant but felt rushed and generic, without presenting me with a well-deserved care and attention. Finally and without any further due, while administering several injections, the doctor did not wear any protective latex glows potentially exposing herself and me to various infections and risks. Shocking, unacceptable, crossing accepted medical standards. All together, I will not be returning to Washington DC Dermatology and suggest others not to as well.

I really would like to be seen by the doctor and not the physician's assistant. I am paying to see the doctor. It makes me wonder whether or not Dr. Holmes believes my needs are important to her or not. I made a comment the last time I wanted to see Dr. Holmes and the assistant.

No actual doctor time. The assisstant sent me off to the aesthetics department very quickly. Before I do a procideure like laser I would like the actual dermatologist to have looked at my face. Not going back, sorry.

The front desk attendant left me on hold for 9 minutes when I was calling to ask about parking option. Upon arrival, I witnessed her put two other callers on hold while she trained someone else and also made the patient waiting to close out wait while she was in her cell phone. Despite the front desk experience, the doctor was great and therefore I will return!

Dr Holmes is superb as a dermatologist and able to refer you to other excellent doctors in other fields. She is very nice and listens to your concerns and you leave thinking your situation is not as bad as you thought and you have a treatment plan she's laid out for you. Then before you know it just as she said positive changes occur and when you stick with it in due time a problem that you felt was life changing like losing your hair is fixed and you have a full healthy head of hair. And it's thanks to Dr Holmes treatment course, her reminders to stay positive, and just little but important things she tells you do or not do that make a huge difference. I love her and I've recommended her to anyone who I think needs her help.

I used to go to the dermatology clinic in Rockville MD and they seemed to be very inquisitive about my medical history and family health. Skin cancer is in my immediate family and a great concern for me. Doesn't seem like much happens other than an exam and done. I end up propmting most conversation.

My appointment with the PA, Caroline,was excellent. She was knowledgeable friendly and spent the time to really discuss my options for my concerns. No downside there (keep up the great work Caroline); however, the professionalism of the front desk staff was HORRIBLE. First and foremost, I completed the paperwork online with ZocDoc and notified the receptionist of such. I told her to please check and without bothering to check while i was standing there, she said "I already did, it's not there, fill these out and someone will be with you". REALLY?!? That's how patients are treated. Immediately she went back to talking with the other front desk receptionist as if I was never there. I have never been so disrespected by a receptionist in my life. If it wasn't for the great service from the PA I would NEVER show my face back there again or waste my time and energy to refer friends/family to this location. Highly suggest you hire better front desk staff.

Overall visit went well. Only issue was individuals that had checked in were being called before me... apparently my paperwork was never place in queue after checking in. I had to inquire how long before I would be seen for the receptionist to realize I had not yet been called back.

I don't recall his name, but he is a handsome African-American man. He answered my questions professionally and fully. But most importantly he gave me a feeling of calmness for the next step with the doctor.

When I arrived, nobody was at the front desk for at least 5 minutes and I was searching around for what to do. There were two sign in sheets, so I chose one and signed in and took a seat. The waiting room was full. Eventually, somebody did call me up. I'm not sure if I would recommend this place because all I wanted was for them to check my moles for skin cancer. It took maybe 3 seconds and then she was out.

While very friendly, the doctor was rushed, inattentive and frankly, I don't trust her checkup. I asked for a full-body mole review and I don't think she even checked my entire body. Over booked, clearly. I won't be back.

Could be a little more prepared, it took 5-10 minutes to be seated in an exam room, and another 10ish minutes for a doctor to come in. Billing didn't know what I needed to pay, but overall the appointment took the allotted time, and consultation was simple.

I was not advised at the time of scheduling the appointment or when checking in that my appointment was with a PA. The visit felt rushed and I only met with the PA for less then 10 minutes. I am not sure if I plan to schedule a follow-up.

I had a fantastic visit with Washington DC Dermatology. I've been dealing with in grown hairs for years and I finally have a remedy. Dr. Holmes took her time explaining my options to me and made me feel comfortable. I highly recommend her office.

It seems that Dr. Holmes is not wanting me as a patient. I don't want to go to Georgetown Hospital where other doctors can also help because of the expense of the trip, time off work, etc. I still want to see Dr. Holmes, despite what she said to me yesterday.

I was prescribed the wrong medicine. I've called the office twice to get the proper prescription called into my pharmacy. The staff member told me that he would follow up with my pharmacy, and a full day later, he still has not.

I was dissatisfied with my appointment because it turned out not to be necessary. At an earlier appointment, I was informed I had to come back in within 30 days of starting to take Terbinafine for observations and/or a blood test. But when I came back in 30 days later and met with Yolanda, she said the appointment was not necessary in the first place. So I took an hour of my time and spent a $40 co-pay for nothing.

Be more honest with the appointment scheduling process. I made an appointment with the doctor and was seen by a physician s assistant. You should have told me that I wasn't going to see the doctor, except in passing. The PA did a good job but it wasn't the consultation I hoped for

When I arrived at the office, there was no receptionist in sight for a good 15 minutes, and in that time, about 8 other people showed up for their appointments too so this office needs to work on their timeliness and customer service on the front line. My appointment itself was extremely short and brisk--it felt very rushed. The doctor hardly looked at my rash--more like a glance from where she was sitting, not even an up-close inspection--and quickly proceeded to prescribe some medications--the type of medications that have not been very helpful thus far in ongoing treatment of my problem. I will probably keep shopping around for another dermatologist after this visit.

As a new patient I was surprised that I never met Dr. Holmes but only saw the NP. I would have liked a note that told me the name of the moles I was concerned about since I didn't write it down.
I am unable to change the 5 star rating above but would only give it a 3 star.

I noticed that your forms ask "Have you been exposed to HIV?" I'm not sure what information that question is meant to gather--many people have been exposed to HIV, whether they have been aware of it or whether they have contracted the virus. I assume that what you meant to ask was whether your patient is living with HIV. If that is the case, it should be included in the list of health conditions along with heart disease, etc. I would recommend that you revise the wording of that question so that it gathers the information you're seeking and so that you don't unintentionally reinforce stigma around HIV by separating it out from all other health condition questions.

I love Ivory. She did my consultation and treatment. She explained everything and I felt like I had a new buddy when I left! Great customer service from her.
I'm not sure what was going on at the reception desk with the older lady. Nonetheless, I had a good experience and will be going back in 2 weeks.

The medicine provided to me by Dr. Holmes wrecked havoc on my skin as the doctor did not understand my skin and specific needs. I had rashes, pimples, and itching on my face due to using the skin tone pads. I had to immediately stop using the medicine and put tea tree oil to control the reaction. The doctor should have given more instructions or spent more time understanding my skin so that she could prescribe me a suitable medicine for sensitive skin. I will not be recommending this clinic or doctor to anyone.

My visit at the office was excellent. I love the staff, office, music,and most of all the beautiful art work on the walls. I was a little nervous because I didn't know what was going on with my ear. I met the PA Caroline she was very nice, sweet, pleasant, helpful, professional, and right to the point. I was in and out very happy. I was looking forward to meeting Dr. Holmes that day but it is ok. I don't need to her staff is her.

Dr. Holmes, several weeks back, when I had an extremely bad case of folliculitis and had to go to the emergency room, she called me over the weekend to check in on me. I thought that was really awesome of her to do! :-)

The appointment was fine, the front desk was pleasant, but I had to wait 45 minutes before I was seen. The PA came in right after I got into the room, diagnosed my problem and had me in and out in less than 10 minutes. I was satisfied with the service, but the wait time could improve. Overall, good appointment.

I showed up 20 minutes before my appointment but wasn't seated until 15 minutes after my appointment time. I did not appreciate the fact that I never even met the doctor and only spoke with a nurse practitioner. That was a serious disappointment for me. I also thought the front desk staff was unfriendly.

In the middle of the work week, I thought the office would understand the need to keep to its schedule. I had to wait more than 45 minutes to be seen, and even then, the doctor only saw me for 5 minutes. Granted, the doctor was professional and kind, and explained my options, but it just felt like a very rushed visit.

Dr Holmes is Superb! She is very caring and gives you her undivided attention and after examining you gives the course of treatment she deems necessary to treat your ailment. I LOVE DR HOLMES AND HER CARING MANNER!!!!!!!!

My first visit with Dr. Holmes was wonderful! She was patient, she listened to my issues and was able to quickly workout a treatment plan. I had to wait a bit but no longer than any other doctors office. I was able to successfully see her during my lunch hour. The front desk staff could be a little more attentive.

Receptionist was not friendly or helpful, and the dermatologist didn't even look at my face when i told her my concern was acne. I don't understand why a dermatologist wouldn't even come close to my face if I'm coming in to have my skin checked.

I didn't have to wait long, which was nice. However, as this was a follow-up appointment, I hadn't received much information about what to expect for the biopsy procedure so I didn't know that I would need to come in for 3 follow-up appointments (2 different types of removal and removal of stitches).

Sometimes the visit seems a bit rushed. Like I Amy have questions and answers are given, but I wish there could be of a discussion along with it. If that makes sense. But overall I am still satisfied with Dr.Holmes and her team.

I wasn't greeted, nor instructed where to sign in. I think the physician assistant I saw was courteous and somewhat helpful. My symptoms/reasons I made the appointment didn't go away. I would come back and try your office again, since it's close to my office.

I wasnt very impressed that I walked into the room and was immediately asked what prescriptions I wanted by a PA who didn't even bother to examine me
she also had little reason to justify her antibiotics recommendation

I think it's important for patients to meet the doctor. I was a new patient and never even laid eyes on the doctor. The PA had a wonderful disposition and if it weren't my first visit, I would have been fine with just seeing her. However, I was expecting at least a cursory few minutes with the doctor as I selected her based on her expertise with African-American skin/hair. New patients should at least garner an introduction and be seen by the doctor on the initial consult. I'm open to being seen by the PA after.

I have a rash which I do not understand what caused it I was told it could be caused by a number of factors and I was prescribed a medication which with the coupon cost 0 dollars. I would suggest that recommendations be given in writing so patients would be able to discuss the findings with their primary care physician. Overall the atmosphere was friendly.

It's great that you're sending out surveys.
1. There are numerous spelling errors on your website, which would have typically caused me to not move forward with an appointment, but I proceeded because Dr. Holmes and her team came highly referred.
2. I came during the Wednesday happy hour special which is a great idea! Note: without the 20% discount, my microdermabrasion would have cost more than Cultura (they charge $150 without a facial, $195 with one). I point them out because they're notoriously expensive. Further, another company I considered also charges $150.
3. I mentioned the spelling errors on the website. There is also one on your in-office signage, and a few if the new client paperwork. I mentioned this to Nicole and Ivory - both said they're aware of the website issues, and the team is working to resolve them. Both also said that they did not notice the misspelled word in the office signage (the word clearance in the glass case). I can't recall if they said they were aware of the errors in the paperwork.
4. Not sure who she was but someone else who worked there began having a conversation on speakerphone, possibly about another patient. I can't recall the details but do recall thinking how unprofessional it was for a call to be on speaker near where patients were waiting. We didn't need to hear the conversation, and it was unnecessary for the call to be placed on speaker at all. It's the same as client's talking on the phone in your waiting area; there's a sign in your lobby requesting that we turn off our phones yet a member of your team puts her phone on speaker. Not good (this was my first time to your office so I don't know who the lady was but she had on a red and white striped dress and was leaving for the day. This was around 6:45 pm.
5. My appointment was for 7:30. I arrived at 6:40, yet was not seen until 8pm.
6. Ivory was very nice and provided me with some great information.
Overall, my first experience with this office was not the best, and although the team did acknowledge the website issues, the fact that other errors existed in the office that they did not see, coupled with the speaker phone issue, cost and lack of timeliness, does not make me feel comfortable about keeping my next appointment

I am very annoyed since everytime I book appointment and ask to see Dr. Holmes, the person who saw me turns out Catherine. I insisted when booking over the phone that I want to see Dr. Holmes not Catherine or any of her assistant, the representative says yes, I even check with the Receptionist when I arrive but it still turns out Catherine who sees me. Catherine is not sure of my situation and she never prescribes me with the correct medicine. I will make an official complaint on this issue. Please call me at 2023440760 for further discussion. Thank you. Hang

Since you asked, i'm wondering the office staff would not tell the client, when setting the appointment, that the liquid nitrogen is on order and cryosurgery would have to be scheduled at another time?

I waited about 35 minutes to see the physician's assistant, which seemed a little much. She was very nice though and very helpful. I made another appointment right afterwards. I'm very pleased with the office after my 1st visit.

I arrived, paid a co payment and was told I had to come back for another appointment to have the actual procedure done. My appointment was for the procedure not to come, pay and be told to make another appointment.

I had a very pleasant visit to Dr. Holmes office. Although I didn't see Dr. Holmes, her PA, Caroline, was awesome! She was informative and made me feel comfortable. She answered my plethora of questions and even suggested ways to save money on a cosmetic product. I'll definitely be back and would recommend it. I'm not sure why this office got negative reviews. Caroline is great.

The doctor could make me not wait, make eye contact, explain the meds. She said she was giving me samples buy didn't explain of what. Then she basically turned away and started toying typing. My gp had to tell me the samples were steroids and not to use them for more than two weeks.

The wait time was unacceptable. I had forgotten why I was reluctant to visit this office until the lengthy wait time made me remember. That said, I was in and out quickly as soon as I saw the healthcare provider.

My mucocele was incorrectly diagnosed as a cyst and punched without the use of a clamp resulting in an biopsy that MISSED the main pseudo-cyst site. Extremely disappointed with quality of care, training, and professionalism. Was never greeted by the main doctor only until AFTER I complained about the quality of my treatment. When I asked why the clamp was not used in the first place, received a curt response of "I just did not train my PA to use it, she did not even know what it was". Highly unprofessional, poor training for staff, and overall careless care provided.

I would like to see the office offer patients beverages. Preferably water. The temperature in the building on the day of my visit was a little warm and it would have been nice to have a bottle of water. Overall the staff is extremely nice and professional and my doctor was fantastic!! I can't wait for my next visit!

I had a great experience better then the previous one I had with another doctor from a different dermatology office. I felt my questions were answered and I am getting the treatment I need to help resolve my issues.

I was very pleased with the services I received from the whole staff and the Doctor.
I would highly recommend your services to other individuals. The service and treatment I received was Outstanding!!!!
Looking forward to my next visit.

I had a wonderful experience at Washington Dermatology. Dr. Yolanda Holmes and her team were extremely patient, knowledgeable and courteous. I did not feel rushed or intimidated. She provided a very relaxed atmosphere and provided
clinical/medical information and diagnosis which I could clearly understand! I am so greatful for the positive staff which met my medical needs.
as it relates to hair breakage and recent significant hair loss.

I was disappointed with the lack of examination, questioning, and lack of treatment information/explanation/what the treatment approach is going to be, etc., regarding the issues I was coming in for. The Doctors were very quick to grab the prescription pad and just go down the list and prescribe creams. The Doctor didn't explain what the prescription actually were or how it would help. After I got home and started reading the literature for a spray, it says it was to treat psoriasis, and what I came for was hair loss (??). Again, since the doctor didn't explain anything about the treatment (other than possible side effects), i'm clueless and not confident in following treatment. The last treatment left my skin looking old and dry and didn't fix the acne problem.
The consultation (i've been to 2 visits) were rushed and not thorough. It was the least interactive Dr visit I've ever been to and makes me question the quality of the treatments.

Overall my experience was pretty good. A little more "bubbly" personality from the staff would be great, but they get the job done so hey I'll take that! I have been a patient for a couple years and they have not failed me with assisting to resolve issues thus far. Looking forward to seeing what the Cosmetic Blending/Laser Genesis will do for me once I have completed my sessions!

Have been here before but not for a while. Explained to the doctor about my skin condition. Told her what works for me and she agreed. She gave me a shot and a prescription and now my skin feels better.

I thought I could get a better diagnosis from webMD. The doctor looked at my issue and promptly said that she couldn't identify it without a biopsy. Later in the conversation she mentioned things that had the same symptoms that I described at the beginning. Although I saw the similarities, apparently without a biopsy there was no way to make an assessment or even an education diagnosis. If I only wanted the symptoms treated, I could have gotten OTC medication and saved some money. At least the appointment didn't take long.

Shingles is an absolutely horrible condition. It would have been very helpful if Dr. Holmes had suggested some of the over-the-counter products available to ease the pain, help heal sores and reduce scarring. There are products on the market that do help a lot. Patients need to be advised. When you have shingles, the pain can be so severe that you can't think straight--even about ways to ease the pain or reduce the symptoms or the after effects of the condition! I think that Dr. Holmes is great, and she would be great-er to provide a list of some products that would help. My own research turned up "Shingles" cream helps the shingles pain a lot during the most active stage; cocoa butter and coconut oil both help the skin re the healing process and scarring. The cocoa butter and coconut oi are not expensive at all. That's good since it needs to be used daily for several months.

I had a very good visit. I think it would be helpful to perform analysis using the before and after pictures to determine the results of the Body FX treatments, and other weight loss and shaping treatments. Also measurements of areas being treated (ex, abs, arms, legs, etc) taken prior to treatment and afterwards is another analysis tools to determine results. These results should be passed on to the patient to determine success rates..

Only comment, I assumed I was seeing Dr. Holmes, the person I saw was fine, but it would be nice to know when confirming appointment who was assigned to me. I understand lowering costs which is fine, but I have idea who I'm meeting with. So when I see bill, will there be difference.

Barely saw dr Holmes. Was almost misdiagnosed, luckily I had done some research and asked about that. Only then did dr Holmes see me and quickly prescribed me medicine. Did not ask about my condition, explain causes, or take anytime to explain medication. Not worth my money for that kind of service.

I thought I had a piece of glass in my upper eye lid for a prior car accident. I felt the doctor should have had a magnifying glass to make sure it was not there. I didn't feel fully comfortable that it was a cyst.

In the past when visiting a dermatologist for an exam, I received an exam. Not so at this office. I wasn't even give a gown to wear so that a proper inspection of my skin could occur. As someone who has had experience with basal cell carcinoma, I expected a better exam than I received.

My only complaint is I received the text message to check in online before my appointment. I did check in and when I arrived I had to fill in the paperwork by hand all over again because I didn't submit it 3-4 hours before my appointment. I would have if I received the text sooner. The whole process was a waste of my time.

Ivory made my experience each month very pleasant and bearable. She always made sure I was comfortable and aware of what she was doing. She is always professional and personable and I will definitely be coming back in the future for other services. Thank you.

My appointment was rushed. The doctor came in finishing a bite of food which I found unprofessional. It was briefly looked at then just given a cream. I additionally asked about a cosmetic dermatology problem which I know I would be willing to spend money on a laser/cosmetic procedure. However, I was just quickly suggested an over the counter cream which does not work from my experience already. My stretch marks were not even looked at after asking about advice for removal. I would have preferred more time spent with me. I was the only person in the office -- I know I could have been given more attention. I most likely will not return. The only reason my experience was somewhat valued was because the cream I was prescribed for my eczema has already shown a great improvement.

I had an appointment, scheduled by Cristina, for 1/26/15 at 10:30 am. This appointment had been scheduled since early December. When I arrived at 10:15 on the 26th, I was informed that there were no doctors available and I would have to reschedule. When I rescheduled and came to my appointment, I was only briefly seen by the PA, who was wonderful so I have added a star, but I had been guaranteed I would see Dr. Holmes.

The doctor was very kind but lacked knowledge about my illness, actually making suggestions that would have worked my condition. However, she did listen and try to understand. She phoned in an prescription to my pharmacy, but apparently there was a problem with it. The pharmacy tried repeatedly to contact her office, using the number given, but never got a response. This, I attribute to the fact that the number on the prescription was to the general switchboard, not one to her office. This is a problem with GW. In general, I was disappointed by the visit and would not recommend GW to anyone.

My visit went well, but I am starting a new medication and was not given any follow up appointment. I am not sure if I need to check in after any period of time. Also, after my last appointment, I had an issue with a prescription and could not get in touch with anyone from the office.

I went to see Dr Caroline who recommended the laser mole removal process. I was assured that there would be no issues with scarring, etc. and that everything would be back to normal in 4-5 days. It's now been about 10 days and while the moles are gone scarring/light spots are present at each location. A few areas the skin is depressed where it seems the laser might have gone too deep and one of the spots looks like it is starting to Keloid.
I've been calling the office the past few days to try to chat with Dr Holmes about my options going forward for treatment but the line is always busy. I would love if someone could follow up as soon as possible.
Thank you.

It would be nice to see Dr. Holmes from time to time. Each time I go there I end up seeing an intern, even though I schedule an appointment with Dr. Holmes. Although the intern was pleasant, she mistakenly applied laser to a wrong part of my face. I didn't make a fuse about it, but this could have been a serious mistake.

Jan 24, 2015

Washington DC Dermatology

— VICTORIA B.
(Patient since Thu Jun 05 00:00:00 MDT 2014)

Great customer service experience. Excellent medical attention. I would recommend Dr. Holmes to friends and family.

When I was seen, I did really like my appointment with the PA. However, I was not happy about the mix up with my new patient forms (filed them out with zocdoc) and the waiting time to see the PA about 30 minutes. I am glad the overall consultation was quick so I get out of there within an hour. However, please be more mindful of appoitnment times.

I had a very long wait time after my scheduled appointment. When I arrived in the office at 1:10 for my 1:15 appointment, no one was sitting at the receptionist desk, and so I wasn't provided new patient paperwork to fill out until 1:45, and then I didn't speak to a PA until around 2:10. Then, I felt rushed through my appointment, and the PA even had to step out during it to answer another patient's question in the hall. The PA was very knowledgeable and personable however, and I did get my issues resolved.

I arrived earlier than my appointment time and was still seen right away. My treatment is really working for me and I love Dr. Holmes. She is so personal and was just as excited as I was with my progress.

I had my follow-up consult with Dr. Holmes' PA (sorry I don't remember her name). She was very helpful and inquired if I would still like to see Dr. Holmes. I told her no I was happy with her assessment of my situation.

My daughter, husband & I had an excellent visit with Dr. Holmes. My daughter who is 9-years-old was the patient, and Dr. Holmes addressed her, asked her the reason she was visiting and explained everything in detail to her. The visit was clear and comprehensive. Thank you, Dr. Holmes.

Ivory was phenomenal, I only trust her with my skin. I feel encouraged knowing that if I following through with my next three procedures, I wont have a need for makeup! Great job and keep the promotions affordable.

I really like the doctor, and the location. Dr. Holmes is extremely smart & knowledgeable. And there is always specials and good information given. Plus my skin never looked so good. One problem, I called and asked to have my product, left down stairs so that I could pick it up. I called back a 2nd time just to remind her to leave my stuff down stairs with the concierge. She said she wouldn't forget. When I arrive, she in fact forgot, it was not there. I was hoping for phone call or apoiogy.

Overall I was really content about my visit because of the fact that I was in and out ! I didn't have to wait past my wait time and as soon as I walked in the room the Assistant served me right away. The set up was very nice and family friendly! It was clean and i loved how I recieved samples of the product I needed.

The only think I would to see change is that when I come I would like to see Dr. Yolanda Holmes. That's who I am paying to see. I am not saying her assistant doesn't do a good job because she is excellent. But it makes me feel like my acne situation isn't important to her and she has other important clients. I am just as important. My sole reason for choosing Dr. Holmes was based off of the fact that she was African American and she could help me with my acne and acne scars because I didn't want anyone to tell me something that could harm my face because acne solutions are important for all different skin types.

While the Dr. was friendly, she did not "consult" me per say. In fact, I would have expected she checks my face to assess the skin problems I had, that triggered my visit, but she was more interested in filling info in her laptop. This is very different from previous experience with dermatologist. I will neither come back nor recommand this Dr

The wait was over an hour and 15mins for a 10min consult. While Dr. Holmes did give me 3 free samples, I am waiting to see my bill for the visit, as well. I asked about a copay when I departed and was told by the office staff they would submit a bill to my insurance and see what they cover. My copay is normally $30 for specialist, I am curious to see what the doctor office bill comes to for 10 minutes.

I made the appointment to see Dr. Holmes. I was quite disappointed when I was escorted into the room by one of her PA's who started explaining the procedure. I then realized that she was doing the procedure and that I was not going to be seen by Dr. Holmes who didn't come in to tell me; didn't come in to discuss the procedure; and didn't come in afterwards to see how it went. I didn't make the appointment with the PA who did a good job, I made the appointment to see Dr. Holmes. If she's not going tot see her patients than I can just flip a coin and see anyone in the phone book. Not cool

Caroline never really looked at my face and just glanced at my scalp. She prescribed some medication that I thought was oral but was actually a cream. I calmed to ask her how to apply it and never received a call back.

The wait time was over an hour, which is a bit too long. I understand a slight delay, but anything past 30-40 minutes is a bit excessive, especially for those of us patients who have to go to work after our appointments. Other than that, everything was good.

Had an issue with prior authorization with the "new" dosage form of the medication I received. I was not happy having to return to the office for 4 pills, and having to pay $10.00 to park, (just to get 4 pills) then find out (when arrived at the Pharmacy) I had a precription for the generic product.
The doctor was very friendly and willingly answered all of my questions. I think over time the office will warm up to new faces. I do not like the policy regarding being late because if the physician is late he/she does not expect to pay me $75.00 for my time.

I would have liked to speak to the doctor a little bit longer, but she was in a hurry to do a biopsy, so I felt hurried. I would have liked her to have taken a closer look at me, but then again, maybe she could tell what was wrong without doing that.

I was very happy with my visit to this office. Caroline, was very sweet and incredibly helpful. I have acne on my back and some small scars on my face and she prescribed something for me right away. Was very patient with me.

Came to have plantar warts frozen off and clinic was completely out of Liquid Nitrogen. Going to have to make a separate appointment and take more time off to get this done, which is frustrating. Came across as a bit unprofessional...

The reason my wait was longer than usual had to do with my change in insurance. The assistant at the front desk was extremely thorough in figuring out my new insurance coverage, and provided me with information that has been very useful to me in visits to other medical facilities. Thank you!

I waited for 30 minutes and explained I had another appointment. My appointment was scheduled for 12noon on 11/1. At 20 minutes after the start of when my appointment when was scheduled, I had not been seen and asked if I could leave to make my other appointment across town. I was told "no". When the doctor visited me at 12:35pm, she failed to listen where I wanted the botox placed. The botox had no effect because it was placed in the wrong location in my hair line. I am highly disappointed and would like a refund.

I'm awaiting results of a biopsy and not sure how I will receive the information. I would hope that I would receive a written report of the "mole" assessment and I also asked that a copy be sent to my PCP, Dr. Frank Ciampi.

Excellent service and professional demeanor by all of the staff. I've already recommended the office to several of my coworkers that asked about my experience. I will definitely be back for any other skincare needs in the future.

It took me far to long to find the place. I called office several times for directions and got recordings. Front desk clerk nonchalantly said everyone was on lunch break. Try staggering lunch break so someone will always be available to answer the phone. Dr Holmes immediately made me feel at ease when she greeted me with a reassuring smile.

This visit was fantastic. Dr. Holmes was super helpful and the new medication seems to be working great. I'm very, very pleased! No long wait in the waiting room, I got seen right away -- which is great!

I had a horrible experience. The front desk staff was unfriendly and told me I had forms to fill out even though I had already completed them online. I waited about 30 minutes for my appointment and then was seen by a Physician Assistant for approximately 1 minute. The PA did not ask for any previous medical history or even seem interested when I said I had been self treating my skin for the past few years. She took one look at my face and goes, "probably just acne, I'll write you a script." I have a family history of eczema and have had eczema on my hands, feet and face, and was prescribed eczema medication at the last dermatologist 5yrs ago, but she just goes, "that's not it." Did not explain in any detail what she was prescribing me or what kind of results I should expect and did not bother talking me through what she was seeing.I also went to pick up the prescription immediately following the appointment and was charged $80 by CVS which would have been nice to know.

The medical service was great, very positive, and helpful.
The office staff on the other hand were curt, dismissive, and unmotivated. The professionalism and care lacked specifically from Crystal. Disappointed in how I was treated by her, and would consider not returning because of it. Being busy is not an excuse for poor service.

The vicinity of the office building and the building itself is very confusing to navigate, so I recommend that you improve the directions you provide and your signage, including on the door into the office suite.

Receptionist. Love Dr. Holmes and that is reason u would not leave. Early for appt to complete paperwork as I had not been to office in a while. Was the first person there after lunch as I also had another MD appt elsewhere. Receptionist took 3 PTS before me who came in after I did and then asked if anything had changed even though when I signed in, I indicated things had changed, ie, home address, ins and employer. Was late for next appt and had to pay late fee as was well past appt time.

I am frustrated with my recent appointment. My most recent appointment was a follow up appointment. I had a spot on my face removed a few months ago and the first time I had it removed, it was only partially removed and eventually grew back. At this last appointment I was told that the treatment used last time was not aggressive enough and this time we would freeze it off. Two days later, the spot is still there and it doesn't look like anything has been done to it, no blister, no puffiness, the spot looks exactly the same as it did when I came in. I don't know what I just paid for. I am not confident that the problem has been resolved and now I just have an ugly scar on my face.
I have been coming to this practice for over 6 years and I think this will be my last appointment. Very disappointing.

I arrived 30 minutes prior to my appointment and rather than just being told to wait, I was seen promptly! Dr. Bota explained the procedure I was curious about in great detail. The entire staff was courteous and friendly.

I think it is appropriate bedside manners, to at least have the doctor come in and introduce him/herself for a new patient. This is in no way an attempt to lessen the knowledge or service of the PA, I think she was very informative. However, being a new patient I would have loved to put a face to the name of the doctor I actually had an appointment with. A simple hello my name is... Would've been both curteous and greatly appreciated.

Really pleased with my appointment time. I was called at the time of my appointment and due to parking in that area that was really good for me!! and I received good advice and care. Thanks!!!
ps: This was my first visit. I was very pleased

I visited Washington DC Dermatology about a month ago looking to alleviate some of the breakout and scarring issues I've been having with my skin.When I arrived I noticed that one of the receptionist had a very negative attitude which diminished my impression of the entire office. When my name was finally called, I walked to the back assuming that I would be consulted by Dr.Holmes. But instead I was seen by someone else who within less than 5minutes perscribed me medication that has yet to bring about results in my skin.She never really gave my condition a good look and I felt that she lacked the cultural perspective needed to properly deal with skin of color. All in all, after nearly a month and about $100 worth of prescribed medication I am very disappointed in both the quality of service and the results that I have yet to see. I hope to have better luck with this office in the future.

I enjoyed my visit and I got some medicine that I hope will help out my skin problems. Dr Caroline was very friendly and helpful and I couldn't have asked for more.
I was very happy to get an explanation of what the drugs I got were and how they may affect me.

I was able to book an appointment on a fully-booked day. I had an emergency and am grateful that the team was able to see me on such short notice! I always have such a good experience, everyone is friendly and very helpful in answering questions I have.

I was there for a full body check. After receiving a small paper peice of paper, I waited for the doctor. When she came in she instroduced a medical student (I was NOT asked if I was comfortable with her staying) She then basically pulled the paper sheet off me leaving me entirely exposed the whole time! I was clearly uncomforbale and she did not seem to care. I've never ever been to a dermetologis that goes this- usually they expose one part of the body at a time. When it was over they didn't even give me the sheet back- it was horrible. Then I asked about a specific mole I was worried about. She didn't even get up from 3 feet away and sort of shrugged! Seriously??? This was the worst doctor experience I have ever had!!

The doctor I made an appointment with was not the doctor I saw. The doctor was distracted the entire time and had a guy on the phone, on speaker phone, during my entire appointment. There was no privacy with the doctor whatsoever.

I visited this center two times and both times I had to wait at least 30 minutes, probably more like 45 or so. I then saw the doctor for all of five minutes. She didn't seem to know much about what was going on with my situation and seemed to want to hurry me out of there. Considering what she suggested my next steps were, I made the decision to not return and seek a second opinion at a doctor's office that seems to take more time and care with their patients.

i made an appt for a annual check up and the doctor did not even come in. it was just her assistant and it was all of 5 minutes. I then got a bill for $160. nothing was explained, will never go back or reccomend people

I always enjoy my visit with Dr. Holmes. She is always upbeat; friendly; courteous; professional; and willing to try new things. When I visit the Dermatology Center; I feel like I'm visiting friends. The staff are always polite and professional and well. I give the service 5 starts. All thumbs up!

The doctor was overbooked and rushed me thru my appt. she was walking out of the room while still giving me my diagnosis-I had to follow her down the hallway as I could not hear her while she was discussing my case. the lack of attention and disregard for my privacy is the reason I would never refer anyone to this office

This was my first visit, I was pleasantly surprised. .then level of customer services exceeded my expectations, the doctor took time and made sure I understand the best treatment I needed for my skin. I would highly recommend

I needed a last minute consultation on an acute condition. My regular dermatologist, who I have seen for 5+ years, couldn't fit me in within 48 hours, Washington DC Dermatology did. Their care, promptness, the time they spent listening and their knowledgeable recommendations impressed me. I will be seeing this practice for my dermatology needs going forward!

My actual visit with the Physican's assistant went well and I saw immediate improvement with the course of treatment she provided. However, the young lady who showed me to the room once my name was called was rude and unfriendly. I also had to call the office shortly after my appointment regarding my prescriptions where I spoke to Crystal who was equally as rude on the telephone. Since the young lady who ushered me to my room did not identify herself, I am not sure if there were two people in the office who lacked professionalism and a good attitude or just one.

I made an appointment with Dr. Holmes but at no point did I meet her or have an introduction. Even when seen by another staff person it is appropriate that the doctor with whom the appoinment was made would intdroduce themselves.

I barely had to wait (which is surprising for a dermatology appointment!) and the waiting room was very comfortable. The NP I saw was very friendly and helpful. I will definitely come back if needed, and I would definitely recommend this place.

I felt very rushed and left needing to lookup the diagnoses online. No alternative options were given, just a super fast prescription for an expensive cream with no mention of side effects or products to use on skin in conjunction with it.

I am incredibly frustrated that my acne situation is not improving. I am on my 4th medication to make it go away. Perhaps I should have gotten a second opinion a long time ago. :(
I guess Dr. Holmes has listened to my past concerns but with the situation not improving 5 months into Zenatane, I am just feeling like my situation and me have fallen through the cracks and it's my problem I'll just have to live with throughout adulthood. It's mentally and emotionally taxing to have severe adult acne. It's upsetting to pay lots of money and spend so much time trying to remedy it and the problem doesn't improve.

Mar 26, 2014

Reply

Hi Ms. Hancock
We really appreciate your feed back. I read your concerns and I brought it to Dr. Holmes attention. We would you to come back for a visit on us so we can go through you current skin regimen and come up with a plan just for you. Acne is a difficult condition to treat but, if we work together I know we can give you better results.
Please contact me at cheila@washingtondcdermatology.com or 202-737-6800.
Sincerely,
Cheila Bota

I was charged directly for my procedure (electrocoagulation on a spider angioma) instead of insurance company, and i'm not fully sure why. I contacted my insurance company (Aetna) afterward and they told me that the procedure was covered and that they should have been billed. i called the billing department for Washington Dermatology and left a voicemail to see how to rectify the matter.

I waited to see a dr, got my skin cancer screening, then sat for another 30 min to see anyone about my acne. They had forgotten I was even in the room, and had totally ignored the fact that I explained to the nurse I needed an acne consultation.
I had two prescriptions, and took both to get filled. One came back at over $600. It would've nice going in to know one of the prescriptions she gave me was going to break the bank. I am not willing to spend that kind of money on acne gel.
I would have to say my experience was less than perfect. I need a dermatologist in the area...I wish I had found a better one who was more welcoming!

Mar 21, 2014

Reply

Hi Ms. Hedgepeth,
I am sorry you had a bad experience with our office, and I would really appreciate if you gave us another opportunity so we can make it better. As far as prescription go we are not aware of the pricing at the pharmacy, but we can always help reduce the cost of the medication, through coupons, prior-authorization with insurance and rebates.
Please call me directly and I would be more then happy to help you with your prescriptions and possibly schedule your follow up appointment.
Sincerely,
Cheila Bota

Doctor was in the room for five minutes for full skin exam. Her examination of moles was not thorough and she did not listen to my concerns. I will not be back.

Mar 19, 2014

Reply

Dear Ms. Shalabi,
Thank you for your feed back on the visit with our office. I read your concerns and we would like to invite you to our office for a second visit on us. Our goal is to have satisfied patients with great results, therefore, we take these reviews very serious and we will do everything we can to make it better.
Please contact me directly at 202-737-6800 or email cheila@washingtondcdermatology.com.
Sincerely,
Cheila Bota

I didn't like the fact that I had to remind the doctor each time I was there why I was there. I felt she should have looked at my record beforehand to know that. It was also frustrating to wait so long for my appointment.

Mar 19, 2014

Reply

Hi Ms. Curdts
Thank you for your feed back on your most recent visit to our office. I wanted to reach out and apologize for the wait you experienced on your visit. Sometimes appointments do take longer then expected and we fall behind, however we try our best to keep appointments as on time as possible.
I also wanted to explain the reasons we ask what is the nature of you visit is for safety of the patient, and also sometimes patients come see us for different reasons.
Once again I apologize for the wait and hopefully we will see you in our office soon.
Sincerely,
Cheila Bota

This is the office you want to come to. Not only are they all friendly, but they're also knowledgable and help you find the right treatment to achieve the results you desire! I will be referring friends

I haven't seen Dr. Holmes in about three years. Dr. Holmes seems more interested in cosmetic skin care vs. really medical issues. It's a shame she continues to be rated as a Top Dermatology by the Washintonian and other magazines. How can she be a top doctor, if she doesn't practice anymore. If my memory serves correctly, for the past two years I have seen several Physician Assistants come and go from this practice. It pains me to see my insurance is billed for Dr. Holmes but she doesn't see me anymore. Also, the Physician Assistants are writing prescriptions under Dr. Holmes name. I'm certain this is illegal and a state board violation. My Physician Assistant didn't seem interested in my problem and only spent about 3 minutes with me. She didn't really examine my scalp or provide instructions on how to use the treatment.