5 Ways to Create Engaged and Empowered Agents

It is generally recognised that engaged and empowered advisors deliver better customer satisfaction.

In this webinar with Call Centre Helper we looked at 5 ways to create engaged and empowered agents.

Topics to be discussed

Building Agent Confidence

What does Agent Empowerment look like?

Increasing Agent Engagement

Problem Solving and Building Rapport

Making time for Training

Dealing with Difficult Customers

Employee Satisfaction Surveys

Winning tip – “A big piece from my team is how “valued” they feel and how their performance makes a contribution to the centre targets and objectives. One of the most powerful phrases in leadership is “Well done” and making sure people understand what a difference their efforts and performance makes.” .