Customer Survey

OneNet wants to provide the best possible experience for our customers. To ensure your continued satisfaction with OneNet, we are seeking your feedback on the OneNet services you receive. Please take a few minutes to offer your confidential evaluation of our services. Thank you!

Step 1 of 4

25%

Network and Network Support

How do you rate OneNet network connectivity?*

Excellent

Very Good

Good

Fair

Poor

I do not have a OneNet Internet circuit

How do you rate service provided by OneNet's support center?*

Excellent

Very Good

Good

Fair

Poor

I have not contacted the support center

Are your needs addressed promptly by the support center?*

All of the time

Most of the time

Occasionally

Rarely

I have not contacted the support center

Are maintenance notifications timely?*

All of the time

Most of the time

Occasionally

Rarely

I do not receive maintenance notifications

Name at least one way OneNet can improve its network or network support.

OneNet Above-the-Net Services

Other than OneNet connectivity, does your organization currently utilize any of these above-the-net services?*

Web hosting

Email hosting

Videoconferencing

Router management

Content filtering

Data backup and storage

Colocation

Virtual machines

MPLS

QoS

Dedicated application hosting

Email compliance archiving

We do not utilize any above-the-net services

What is your level of satisfaction with these services?*

Excellent

Very good

Good

Fair

Poor

We do not utilize above-the-net services.

If your organization does not currently utilize additional OneNet services, what are some of the reasons why? Check all that apply.

Handling services in-house

Price is too high

Do not have the budget to outsource

Services do not provide the features needed

Not a service my organization needs

Other

Name at least one way OneNet can improve its above-the-net service offerings.

OneNet Customer Communications

How do you rate general communications from OneNet?*

Excellent

Very good

Good

Fair

Poor

Indicate your top three sources of OneNet information:*

Website

Email updates

One-on-one visits with OneNet staff

OneNet events

Support center notices

Social media

Your supervisor

Colleagues

Other

How frequently do you visit the OneNet website?*

Daily

Weekly

Monthly

Every few months

Never

What information do you seek on OneNet's website? Check all that apply.*

Service information

Contact information

Technical information

Network outages

News

Bandwidth stats

Event updates

General background information

I do not visit the website

Overall Experience

Which of the following components are most important to you? Choose up to three.*

Quality of service

Pricing of service

Robust backbone

24/7 support center

Engineering expertise

Availability of above-the-net services

Would you recommend OneNet services to other organizations?*

Yes

No

Why or why not?

How long has your organization been a OneNet customer?*

What type of organization do you represent?*

College/University

Career Technology Center

K-12 School

Library

Health Care

Government (federal, state or local)

Tribal Agency

Nonprofit

Other

Would you be willing to participate in a spotlight article about your organization for OneNet's website?