Full time Work at Home Senior Fraud Intake Representative

Are you looking for a challenging role that includes the
convenience of working virtually at home? Are you a reliable, Do
the right thing, highly self-motivated individual? Do you genuinely
care about helping customers? Then a Virtual Servicing role may be
the role for you! These exciting Virtual Servicing positions allow
agents to work from the convenience of their own home while
offering the opportunity to be part of a high quality servicing
environment that is looking to make the customer experience simple,
yet effective. The desire to minimize customer effort while showing
a high level of passion and energy when problem solving on behalf
of the customer will be essential. You will also be asked to assure
speedy resolution of issues by using well defined critical thinking
skills. Associates will be responsible for primarily fielding
inbound calls, answering questions, providing an unmatched customer
experience, and handling customer concerns through one call
resolution with a focus on protecting our customers from potential
fraudulent activities on their account. Associates will also
utilize a variety of systems and tools to efficiently analyze and
service the needs of the customer and will inform and educate
customers to help them make well-informed decisions essential to
utilizing their credit card in this ever growing digital world. In
addition, listening skills are critical such that effective use of
information that is heard is fully leveraged. This role is
responsible for complex research and analysis of account activity
to assess levels of risk. The successful candidate will take
appropriate corrective action through customer contact to verify
legitimate usage. He/she will also provide reviews and analysis of
risky or exceptional conditions with the goal of helping protect
our customers from fraudulent activities on their account. Success
in this role require the following: The ability for you to be a
passionate customer service advocate with past experiences for you
to draw upon Strong time management and multi-tasking skills in a
virtual environment Capable of working through changes and
challenges by problem solving to achieve the desired result Possess
Strong decision making ability and pay close attention to detail
High level of autonomy and ethical self-management in a highly
audited setting Willingness and acceptance to be nimble when
servicing customers Excellent grammar, verbal, and vocal skills
Exceptional listening, questioning and call control techniques
Knowledge of digital servicing Basic Qualifications: High School
Diploma, GED or Equivalent Certification Preferred Qualifications:
2+ years customer service experience in financial services or at
least 2 years customer service experience in credit card services
2+ years fraud experience W@H experience and/or HVSS/FDO experience
Virtual Servicing Associate (Work at Home) Additional Expectations:
Regular and predictable attendance required This role requires a
home office environment that is free from background noise,
distractions and any activities that could potentially interrupt
focus on servicing our customers Ability to sit in front of a PC
monitor for extended periods of time A high-speed broadband
internet service provider is required in the home office space No
dial up or Satellite internet service providers permitted A
hardwired internet connection is required upon start to perform the
duties of this job The Internet service provider speed/bandwidth
must be 3 megabytes per second or higher (minimum required). Please
contact your internet service provider for confirmation Please
check your internet service provider speed/bandwidth here,
http://www.speedtest.net/ The internet connection can only be used
for our purposes during your schedule Our ideal candidate should
have strong, independent, problem solving skills and should be able
troubleshoot technical issues The virtual servicing department
operating hours are 8am 12am (7 days a week) The official
production schedule that a new employee accepts is based on
business need and will be the expected schedule worked unless
business needs change in the future. Pay: $16.90 hr To Become An
Agent Please apply and register at mommyjobsonline.com. Please
click on Join Now and select the Customer Service Job Bank Registry
to get connected with this client and to begin their hiring
pre-screening process. Reference agent id code MJOLSara when you
register online. Mommy Jobs Online is accepting pre-screening
interviews, so please call 1-405-418-6160 and ask for Kimberly.
Jobseeker Live Chat -
https://tawk.to/chat/5bd13d86476c2f239ff5dd42/default

Keywords:Mommy Jobs Online, Biloxi , Full time Work at Home Senior Fraud Intake Representative, Other , Biloxi, Mississippi

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