How to issue a partial refund of a transaction in Blackbaud Merchant Services

Situations may arise when a transaction does not need to be refunded entirely, but instead only a portion of the original transaction needs to be refunded. For example, a transaction for $10 may have been mistakenly entered as $100. Instead of refunding the entire $100, we only need to refund $90.

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When issuing a refund of a credit card transaction in the Blackbaud Merchant Services Web Portal, we can select the amount to refund, up to the full amount of the original transaction.