Approaching a Support Ticket

At first glance, no two support tickets look the same, which means that the process for finding a fix always looks different as well. That, mixed with a combination of vague errors & a broken dashboard can make any admin who believes he/she to be well-versed in technical domain support of any kind to feel less than adequate.

So when you’re faced with an error you’ve never seen before and aren’t sure where to turn, use the following checklist: