Terry Norris

Senior Lean Consultant

Certified Master Lean Six-Sigma Coach and Trainer and has developed Lean-based management systems in multiple industries. He has provided companies with services ranging from strategy deployment to shop floor execution.

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As an integrated professional services company, Quorum Health Resources has been delivering innovative, executable solutions through experience and thought leadership for more than three decades. QHR is consistently ranked among the top healthcare consulting firms in the nation, and the QHR Learning Institute educates more than 10,000 healthcare leaders and professionals each year.

ABOUT TERRY

As a USAF veteran Terry led diverse and multinational teams to success in challenging environments across the US, Asia, Europe and the Middle East. In his role as a USAF Lean Program Manager, Terry led the Lean implementation for 5500 employees in five locations across four European countries. He was also instrumental in assisting the USAF implement Lean Air Force-wide.

Most recently, as a Lean Consultant and the owner of LeanConsultingWorks, LLC, Terry led hospital improvement events across the country. He helped Registration reduce the time it takes to register a patient and obtain pre-cert and pre-authorizations. Through his work in Pre-Admission Testing and Pre-Op, hospitals experienced a significant decrease in same day cancellations, late first case on-time starts and patient and staff waiting on the day of surgery. Terry also led improvements that decreased OR room turnover time, improved room utilization rates and staff and surgeon satisfaction. These and other improvements saved millions of dollars each year and expanded capacity leading to an increase in surgery volume.