Questions
about your Disney Visa® Card?

General questions

As an ongoing Cardmember perk, you get a promotional APR of 0% for 6 months anytime you use your Disney Visa Card to book select Walt Disney World® and Disneyland® Resorts vacation packages, all Disney Cruise Line packages and Adventures by Disney® packages, and Aulani, A Disney Resort & Spa, Ko Olina, Hawaiʻi vacation packages. You can take advantage of this anytime you travel when you or your travel agent book through the Walt Disney Travel Company.

You'll receive a $50 onboard credit when you pay for your Disney Cruise Line vacation in full with your Disney Visa Card and mention this offer. Call 1-800-257-2024 or your travel agent to book a Disney Cruise Line vacation and ask for booking code DCC.

Yes, even though you might have your Disney Visa® Card linked to a MagicBand or RF-enabled card, you will still need to present your Disney Visa Card at the Cardmember Character Meet ‘N’ Greet and use it for purchases to receive your Cardmember perks throughout your stay. Using a MagicBand or RF-enabled card alone will not identify you as a Disney Visa Cardmember.

Questions about Earning Disney Dream Reward Dollars®7

You will earn 1% in Disney Dream Reward Dollars® on everyday Disney Visa Card purchases. If you have a Disney Premier Visa® Card, you will earn 2% in Disney Dream Reward Dollars on purchases you make with your card at most Disney locations, and in any of the following categories: gas stations, grocery stores and restaurants.

You do not earn Disney Dream Reward Dollars on balance transfers, cash advances or checks that access your account.

These include participating locations at Walt Disney World® Resort, the Disneyland® Resort, Disney Store locations in the U.S., DisneyStore.com, Disney Cruise Line, Disney Vacation Club® and Adventures by Disney®. Participating locations include Disney-branded locations solely owned and operated by Disney and/or its affiliates. Also included are Disney vacation packages booked through the Walt Disney Travel Company (either by you or your travel agent). See a list of Disney locations where you can earn 2%.

Merchants who accept Visa® credit cards are assigned a merchant code which is determined by the merchant or its processor in accordance with Visa procedures based on the kinds of products and services they sell. Chase groups similar merchant codes into categories for purposes of making rewards offers to you. Chase makes every effort to include all relevant merchant codes in its listed categories. However, even though a merchant or some of the items that it sells may appear to fit within a rewards category, the merchant may not have a merchant code that falls within that category. Therefore, purchases with that merchant will not qualify for 2% in Disney Dream Reward Dollars on category purchases. Purchases submitted by you or the merchant through third-party payment accounts (e.g., PayPal), mobile or wireless card readers, or mobile digital wallets, or similar technology (collectively, “Technology”) will not qualify in a rewards category if the Technology is not set up to process the purchase in the rewards category.

Merchants in the restaurant category are merchants whose primary business is sit-down or eat-in dining, including fast food restaurants as well as fine dining establishments. Please note that some merchants that sell food and drink located within larger merchants such as sports stadiums, hotels and casinos, theme parks and department stores may not be included in this category.

Merchants in the grocery store category include supermarkets as well as smaller grocery stores. Please note that some merchants that sell grocery items are not included in this category; for example, larger stores that sell a wide variety of goods, such as warehouse clubs and some smaller merchants such as drug stores and merchants that specialize in only a few grocery items.

Merchants in the gas station category sell automotive gasoline that can be paid for either at the pump or inside the station, and may or may not sell other goods or services at their location. Please note that some merchants that do not specialize in selling automotive gasoline are not included in this category; for example, truck stops, boat marinas, oil and propane distributors and home heating companies.

Questions about Redeeming Disney Dream Reward Dollars®

First, you'll need a Disney Rewards® Redemption Card. As soon as you earn 20 Disney Dream Reward Dollars, you can order one by going to the Manage My Account section and selecting "Request a Disney Rewards Redemption Card", or by calling 1-800-300-8575. Activate your Disney Rewards Redemption Card when it arrives (approximate time of delivery is 2-3 weeks), and transfer your Disney Dream Reward Dollars to the card. Then, use it at participating Disney locations to redeem your Disney Dream Reward Dollars toward most everything Disney.

To find the balance on your Disney Rewards Redemption Card since your last credit card statement, call a Customer Service Representative at 1-800-300-8575.

Or, if you have made a purchase using your Disney Rewards Redemption Card at a Disney retail location since your last monthly statement, your remaining Disney Dream Reward Dollars balance will be printed on the receipt. Refer to your last purchase receipt to obtain the most current balance.

You can transfer additional Disney Dream Reward Dollars to an existing, active Redemption Card online by going to the Manage My Account section and selecting "Transfer Disney Dream Reward Dollars" on that page, or by calling 1-800-300-8575. You must have a minimum of 10 Disney Dream Reward Dollars available to transfer. Once Disney Dream Reward Dollars are transferred to a Redemption Card, they can no longer be redeemed toward airline travel.

Yes. When you add an authorized user, you are allowing that person full use of the account, including the redemption of Disney Dream Reward Dollars. Please remember you are responsible for all charges made by that person on your account.

Yes. There are several locations at both the Disneyland® Resort and Walt Disney World® Resort where you can pick up a Disney Rewards Redemption Card. For a list of in-Park locations, go to the How to Redeem page in the Rewards section. Or, call 1-800-300-8575 for locations. After you receive the card, call the number located on the sticker on the front of the card to activate and load it with Disney Dream Reward Dollars from your rewards account.

Once Disney Dream Reward Dollars are transferred onto a Disney Rewards Redemption Card, they cannot be transferred back into your rewards account. Remember, when Disney Dream Reward Dollars are transferred to a Redemption Card, you can no longer use them to redeem for a credit on your monthly statement towards airline tickets purchased with your card.

Call Chase immediately at 1-800-300-8575 to report the loss of the card. If you are at a Disney Theme Park, you can pick up a new card at Guest Relations and have any remaining Disney Dream Reward Dollars transferred to the new card. For a list of in-Park locations, go to the How to Redeem page in the Rewards section. If you are at home, Chase can transfer any remaining Disney Dream Reward Dollars onto a new card and mail it to you.

Important Note: Please remember that anyone in possession of a Disney Rewards Redemption Card can use it. Any Disney Dream Reward Dollars redeemed before you report the card lost or stolen cannot be recovered.

There are many locations both inside and outside of Disney Theme Parks where you can use your Disney Rewards Redemption Card loaded with Disney Dream Reward Dollars. Go to the Find Redemption Locations page in the Rewards section for a list of Disney redemption locations and movie theaters and participating retailers near you where you can use vouchers.

Just purchase airline tickets on any airline to any destination using your Disney Premier Visa Card and then pay yourself back by converting your Disney Dream Reward Dollars into a credit on your monthly statement. Each Disney Dream Reward Dollar can be redeemed for a $1 credit on your statement.

Within 60 days of your airline ticket purchase, you can redeem your Disney Dream Reward Dollars for a credit on your statement by going to the Manage My Account section and selecting the "Redeem toward airline travel" option on that page, or by calling 1-800-300-8575. The credit will appear on your statement between 1 and 2 billing cycles from the time you redeem. Please note that there are no returns on Disney Dream Reward Dollars redeemed for statement credits.

No. If you plan on redeeming your Disney Dream Reward Dollars towards airline tickets, do not load them onto a Redemption Card. We will only use the Disney Dream Reward Dollars that are still in your program balance for a credit on your monthly statement.

No. You can use your Disney Dream Reward Dollars whenever you make an airline ticket purchase on your Disney Premier Visa Card. At minimum, you will need to redeem at least 50 Disney Dream Reward Dollars, which is equal to a ticket purchase of $50.

You can use your Disney Rewards Redemption Card to redeem Disney Dream Reward Dollars for Movie Cash®, good at participating theaters near you.8

Each Movie Cash® voucher can be redeemed for one (1) box office admission, up to the value printed on the voucher, to any Walt Disney Pictures presentation playing at a participating theater location. Movie Cash® vouchers can be used at "no coupon, no pass" showings. Simply hand the Movie Cash® voucher to the box office attendant at the participating theater to use as payment toward your movie admission. If admission price is less than the value of the voucher, no change will be provided. However, if the admission price is more than the value of the voucher, you will need to pay the difference at the box office.
See restrictions.

You can also use your Disney Rewards Redemption Card to redeem Disney Dream Reward Dollars for DVD Cash® & Disney Blu-ray vouchers, Music Cash®, Book Cash™, Game Cash™ and Toy Cash™ vouchers, good at participating retailers near you.

Each DVD Cash® & Disney Blu-ray voucher has a value of $15. They can be redeemed toward the purchase of Disney movies on DVD & Blu-ray™ at participating retailers. Simply hand the voucher(s) to the cashier at the point of sale. You may use up to five vouchers for any one transaction at point of sale. If your purchase total is greater than the value of your voucher(s), you will need to pay the difference with another form of payment at the point of sale. If your purchase total is less than the value of your voucher(s), no change will be provided.
See restrictions.

Each Music Cash®, Book Cash™, and Game Cash™ voucher has a $10 value. They can be redeemed toward the purchase of Disney video games, Disney books or Disney music at participating retailers. Simply hand the voucher(s) to the cashier at the point of sale. You may use up to five vouchers for any one transaction at point of sale. If your purchase total is greater than the value of your voucher(s), you will need to pay the difference with another form of payment at the point of sale. If your purchase total is less than the value of your voucher(s), no change will be provided.
See restrictions.

Each Toy Cash™ voucher has a $10 value. They can be redeemed toward the purchase of Disney toys at participating retailers. Toy Cash™ vouchers cannot be used toward the purchase of electronic games. Simply hand the voucher(s) to the cashier at the point of sale. You may use up to five vouchers for any one transaction at point of sale. If your purchase total is greater than the value of your voucher(s), you will need to pay the difference with another form of payment at the point of sale. If your purchase total is less than the value of your voucher(s), no change will be provided.
See restrictions.

Movie Cash® vouchers are not refundable once your order is submitted. Your Movie Cash® voucher is valid for 12 months. We recommend that you hold on to your voucher, by filing it in a safe place until a Disney film opens at a participating theater near you. Please visit DisneyMovies.com to see the upcoming Disney theatrical release schedule.

Yes. Each voucher has an expiration date printed on it. The vouchers expire one year from the month in which they were ordered (e.g., vouchers ordered on 11/02/12 expire 11/30/13). Expiration dates cannot be extended and expired vouchers cannot be replaced.

Movie Cash®, DVD Cash® & Disney Blu-ray vouchers, Music Cash®, Book Cash™, Game Cash™ and Toy Cash™ vouchers cannot be replaced if lost or stolen. They can be used by anyone. We recommend you keep them in a safe place until you are ready to use them.

If you run into issues with the acceptance of vouchers at participating theaters or retailers, please ask to speak with a supervisor at that location. If they are unable to assist you, please contact us or call the guest service number found on the voucher.

Unfortunately the Movie Cash voucher expires on the date stated on the voucher. Expiration dates cannot be extended and expired vouchers cannot be replaced. Participating theaters will not accept expired vouchers.

Questions about upgrading from the Disney Rewards® Visa® Card to the Disney Premier Visa® Card

When you upgrade from a Disney Rewards Visa Card to a Disney Premier Visa Card, the Disney Dream Reward Dollars in your account will automatically transfer to your new Disney Premier Visa Card account. In addition, any valid Disney Rewards® Redemption Cards you have will also transfer to the new account.

When you upgrade from a Disney Rewards Visa Card account to a Disney Premier Visa Card account, your account number will remain the same. If your Disney Rewards Visa Card account was set up for automatic bill pay, you will want to note the new expiration date and security code of your Disney Premier Visa Card and make those revisions accordingly.

If you upgrade by phone by calling Chase Card Services at 1-800-300-8575, you will start enjoying your Disney Premier Visa Cardmember benefits within 3-5 days, even while using your Disney Rewards Visa Card plastic. If you upgrade online, it may take up to 10 days for your upgrade request to be approved and for your purchases in qualifying categories to earn Disney Dream Reward Dollars at the higher rate. You can check with Chase Card Services for additional information.

1. Get 0% APR special vacation financing for 6 months on select Disney Resort packages, all Adventures by Disney® packages, all Aulani, A Disney Resort & Spa, Ko Olina, Hawai‘i vacation packages, and all Disney Cruise Line packages (collectively, Disney Vacation Packages). Disney Vacation Packages must be booked by you or your travel agent through the Walt Disney Travel Company, Disney Cruise Line or Adventures by Disney Travel Services, Inc. and charged to your Disney Visa Credit Card prior to commencement of your vacation. Other restrictions and exclusions apply. For complete details see your Cardmember Agreement.

2. Offers and offer elements including, but not limited to, participating locations, are subject to availability and additional restrictions, and may change or be canceled without notice. Use a valid Disney Visa Card and/or Disney Rewards Redemption Card for special offers. Must mention the offer to receive the merchandise discount. Merchandise discount may not be used for certain items and is not available at certain locations including Disneyland® Resort and Walt Disney World® Resort Operating Participant locations. For entry into the Character Meet ‘N’ Greet Photo Opportunity, must present your valid Disney Visa Card. Not valid in combination with other offers, discounts, promotions or with any previous purchase. Minimum purchase and/or separate admission may be required. Offers are for personal use only and may not be transferred or resold. Chase is not responsible or liable for fulfillment of these Disney Theme Park perks.

3. 10% off Restrictions: Offer valid only at Disney Store and Disney Baby Store retail locations in the U.S. or orders placed online at DisneyStore.com. A $50 minimum pre-tax single transaction purchase is required to receive discount. Offer excludes Shipping & Handling, Theme Park Passes, Disney INFINITY, Disney Electronics, DVDs, Blu-ray™, CDs, Video Games, Books, Art & Collectibles, Jim Shore, Lenox®, Enesco Busts and Figurines, Olszewski, Precious Moments, Vinylmation, Limited Edition Dolls, D23 Memberships, D23 Merchandise, gift cards or certificates, Disney Dollars, personalization, gift wrap and gift boxes and items not in stock. Not valid on purchases at The Disney Studio Store Hollywood & Ghirardelli Soda Fountain Shop. World of Disney® locations are not operated by Disney Store. Cannot be combined with other discounts. No adjustments to prior purchases. Prices subject to change without notice. Products subject to availability. Merchandise must be exchanged for identical item or returned at discounted price with valid packing slip. Payment with valid Disney Visa Card and/or Disney Rewards Redemption Card is required. Coupon or Promotion Code may not be redeemed for cash, sold, altered, duplicated or copied and will not be replaced if lost, stolen or corrupted. Internet distribution strictly prohibited. Use of offer or Promotion Code DRVCMEMBER is acceptance of its terms. Offer may be canceled or modified at any time. Void where prohibited. Chase is not responsible or liable for fulfillment of this offer.

4. Must use your valid Disney Visa Card to book a Disney Cruise Line vacation for sailings through 12/30/2015 to receive a $50 onboard credit good towards beverages. Call 1-800-257-2024 or your travel agent to book a Disney Cruise Line vacation and ask for booking code DCC. Offer must be requested at time of booking for new bookings only. The onboard credit is per stateroom for each stateroom paid in full with your Disney Visa Card. Offer is valid for up to two staterooms. Any unused portions are non-refundable and non-transferable. Cannot be combined with any other offers or discounts and is for personal use only. Offer subject to change or cancellation without notice. Ships’ Registry: The Bahamas. Chase is not responsible or liable for fulfillment of this offer.

5. Card designs are subject to availability and may change without notice.

6. As the primary cardmember, you will be liable for all account balances. Authorized users will have no financial responsibility for the account. For authorized users, this account will be reported to the credit reporting agencies as an authorized user’s account. This could potentially impact an authorized user’s credit score. If an authorized user who is the spouse of the primary cardmember is added at the time the account is opened, he/she will not be able to remove the account or account history from their credit bureau report. All correspondence including statements and notifications will be sent to the address listed on the account.

7. Disney Dream Reward Dollars and airline statement credits are subject to the terms and conditions of the Disney Rewards Program.

8. Movie Cash®, DVD Cash®, Book Cash™, Game Cash™, Music Cash® and Toy Cash™ are registered trademarks of TPG Rewards, Inc. A minimum of 2 reward vouchers per order. Restrictions apply. See voucher for restrictions.

9. Subject to credit approval. You will earn one percent (1%) in Disney Dream Reward Dollars for every dollar in Qualifying Purchases. You will earn an additional one percent (1%) in Disney Dream Reward Dollars for every dollar of Qualifying Purchases made at (i) Disney locations that are solely owned and operated by Disney and (ii) at any of the following types of merchants: restaurants, grocery stores and gas stations (for a total of 2% on these purchases). Merchants who accept Visa credit cards are assigned a merchant code based on the kinds of products and services they sell. Chase groups similar merchant codes into categories for purposes of making this rewards offer to you. Chase makes every effort to include all relevant merchant codes in its listed categories. However, even though a merchant or the items that it sells may appear to fit within a listed category, the merchant may not have a merchant code that falls within that category. Therefore, purchases with that merchant and purchases of Disney goods or services at locations that are not solely owned and operated by Disney will not qualify for the additional one percent in Disney Dream Reward Dollars. For more information, see the FAQs at DisneyRewards.com/PremierEarnFAQ. (“Qualifying Purchases” do not include balance transfers, cash advances, cash-like charges such as travelers checks, foreign currency, money orders, and gift or stored value cards, any checks that are used to access your Account, overdraft advances, interest, unauthorized or fraudulent charges, or fees of any kind, including an annual fee, if applicable.) Additional Program Terms and Conditions apply and will be provided to you with your Disney Premier Visa Card once your new account is established.