Libro Credit Union

Libro Credit Union

Company Overview

What does it mean to Be Libro? It means we're focused on growing prosperity in southwestern Ontario, investing 100% of profits back into the people, businesses and communities we serve.

It means we have a purpose beyond profit, thinking differently about how we conduct our business and making decisions that have a positive impact on our customer-Owners, our communities and our staff.

We call this our Prosperity Purpose, and we integrate it into everything we do. And, by doing business with Libro, you’re part of that larger purpose too!

Libro offers fast, convenient access to a full range of financial products and services – everything you’d expect from your financial institution. What you might not expect is our personalized Coaching. When you choose to partner with Libro, our Coaches work with you to help you achieve prosperity, however you define it.

As a financial co-operative, Libro customers are Owners. Because you’re an Owner, you have opportunities to impact our organization, and receive an individual share of our profits annually. Ownership has its rewards!

Core products & services

Daily Banking

Mortgages

Loans

Investing and wealth solutions

Credit cards (business and personal)

Business Services

Farm and agri-business services

Commercial borrowing

Wires

Industry:

professional services

Company founded in:

1951

TechAlliance member since:

2013

Key personnel

MICHAEL KETELAARS – DIGITAL BANKING MANAGER

Michael started his career at Libro 2005 and has worked in Marketing and Digital roles for over a decade. He is currently Libro’s Digital Banking Manager, leading initiatives to bring Libro’s value proposition to life online. He loves all things technology and is extremely passionate about how technology, when used properly, can make all of our lives extraordinarily better. He has helped Libro formulate their digital strategy, social media strategy and e-commerce strategy. Libro has always taken a relationship first approach to banking which has led to a unique problem for Libro to solve in this increasingly digital world. Michael’s biggest goal over the next few years is to effectively bring Libro’s relationship approach to the digital world.

STEPHEN BOLTON – PRESIDENT & CEO, HEAD COACH

Stephen started his career at Libro in 1988 and became President & CEO and Head Coach in 2012. He spearheaded the combination with United Communities Credit Union in 2013 while focusing on economic development in southwestern Ontario, and enabling and ensuring outstanding customer satisfaction levels. Stephen holds a Bachelor of Commerce from the University of Windsor and an Executive MBA from the Ivey School of Business. He is a graduate of the Institute of Corporate Directors Program through the Rotman School of Management, an Associate of the Credit Union Institute of Canada, a graduate of the Queen’s Executive Program and holds certificates from the Canadian Securities Institute. Stephen is the Chair of the Board of the Canadian Credit Union Association, the national credit union industry organization; the Chair of Credit Unions of Ontario; and a director on the London Chamber of Commerce Board. He previously served nine years on the Credential Financial Services Board. Stephen and his wife, Betty, live on a farm near Poplar Hill, and have two children, Kyle and Elise. He is an avid reader, a lifelong learner, enjoys coaching and travelling and is active on social media. He stays active by running and biking.

At Libro, we’re driven by a purpose to grow prosperity in southwestern Ontario. We have a purpose beyond profit which allows us to think differently about how we conduct our business and make decisions that have a positive impact on our customer-Owners, our communities and our staff.

We have a team of coaches dedicated to growing the individual prosperity of each Owner who banks with us. Your Libro Coach helps you connect all the dots and gain control of your money. Your Coach is an expert who is accountable for helping you improve your financial well-being; supporting you, educating you, and inspiring entire families. We’re passionate to do whatever it takes to help you build your own financial happiness.

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