Rent service

The rent service monitors over 22,000 tenant rent accounts. Rent service officers
work includes commissioning advice and support for vulnerable residents. It
also includes taking action to recover rent arrears by formal agreement or through
legal action.

Rent service officers are responsible for a ‘patch’ of accounts which are grouped,
as far as possible, through the various wards of the borough. Customer service officers
within Contact
Camden handle the more straightforward rent and arrears related enquiries, especially
those received by phone and email.

Other teams involved in rent-setting and collection

Central rents

The team deals with annual rent-setting, dealing with direct debits and bank standing
orders. They also deal with general income issues, temporary housing charges
and various details of rent accounting.

Rents and charges team:

This team deals with opening and closing accounts, statement queries, account adjustments
and refunds and contents insurance for tenants.

Court team

This team is responsible for starting possession claims in court. This may
be for rent arrears, tenancy succession disputes, tenancy fraud, anti-social behaviour
and other tenancy breaches. Court officers also give telephone advice to tenants
facing legal action and attend court in rent arrears cases.