Summary. This position is responsible for assisting in providing management and leadership of the Loan Operations Department as assigned. It includes developing, training, and monitoring the Loan Operations Department in a centralized environment to accurately and efficiently complete daily operational assignments associated with team functions. This position will assist in monitoring and improving operational efficiencies while ensuring quality controls and continued service for customers. The Assistant Manager position must be able to team build, coach and motivate staff, and develop, implement, and monitor processes.

Essential Functions.

Maintain current knowledge of bank policies, Loan Policy, appropriate regulations, and products and services to develop training materials and communication that will further develop the Loan Operations Department.

Assist the Loan Operations Manager in developing and implementing training on compliance, processes, and systems.

Support and lead all areas of the department if the manager is not available.

Participate or lead project management as assigned. Projects may include investigating a department task, evaluating the process and handling a scrub if needed. Other projects could be developing a new system process for department use, staff training and monitoring the results.

Assist as assigned to evaluate processes and make recommendations of all areas within Loan Operations and Loan Accounting: ensure documented processes exist and deliver training and follow up as needed.

Have knowledge about the annual budget for Loan Operations and adherence to financial plans.

Assist with FDICIA key controls monitoring as assigned by the Loan Operations Manager.

Maintain a working knowledge of the core processing system to effectively implement processes for products, services, compliance requirements and Loan Policy.

Maintain a working knowledge of VisionContent document imaging system Quality Control process and loan document exception tracking and reporting. Assist as needed with assigned reporting requirements, projects, etc.

Communicate both orally and in writing effectively and concisely with supervisor, team members, and bank management as needed.

Ensure completion of projects, reports, and report monitoring as assigned.

Provide customers and banks support as needed.

Additional Responsibilities .

Work with the CRA officer to ensure the integrity of our CRA data is accurate.

Participate on committees and other task committees as needed.

Serve as backup and daily activity support for all functions of the Loan Operations Team.

Satisfactorily meet all standards for the STARS program to include the following areas: Welcoming Environment, Warm Hospitality, Better Banking and Building Community.

This job description is only a summary of the typical functions of the job, not an exhaustive or comprehensive list of all possible job responsibilities, tasks, and duties. The responsibilities, tasks, and duties may differ from those outlined in the job description and other duties, as assigned, may be required. All bankers are expected to follow Bank Secrecy Act and other regulatory requirements related to the position.

Education, Experience, Competencies and Skills.

Required:

3-5 years banking experience in loans.

Proven record of increased responsibility in previous positions.

Excellent oral and written communication skills.

Demonstrated analytical and reporting abilities.

Good organizational skills and ability to handle multiple tasks quickly and proficiently.