New Relic Status - Incident Historyhttps://status.newrelic.com
StatuspageWed, 21 Feb 2018 21:06:47 -0800Scheduled Maintenance Sunday, February 25th from 6am - 10am UTC
<p><small>Feb 9, 10:36 PST</small><br><strong>Scheduled</strong> - We intend to perform upcoming maintenance on Sunday, February 25th from 6am - 10am UTC (or Saturday, February 24, from 10pm to 2am PT).
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<br />You can expect a short service interruption at some point during this timeframe. Please note, during the service interruption, Alert notifications, and Server Not Responding notifications will not be generated. All further updates will be posted here on our status page.</p> Sat, 24 Feb 2018 22:00:00 -0800https://status.newrelic.com/incidents/lh0b6pd32rjj
https://status.newrelic.com/incidents/lh0b6pd32rjjInfrastructure Agent
<p><small>Feb 21, 09:39 PST</small><br><strong>Resolved</strong> - As of 17:30 UTC on February 21st 2018, package management of the Infrastructure agent is fully operational.
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<br />Between 14:29 - 17:30 UTC, users experienced issues installing or updating the Infrastructure agent.
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<br />We encourage users to check the status of their applications and infrastructure.</p><p><small>Feb 21, 08:51 PST</small><br><strong>Investigating</strong> - Beginning at approximately 14:29 UTC, users will experience issues installing or updating the Infrastructure agent. Users will see errors in the log files with the message “Error occurred while processing newrelic-infra-integrations”.</p> Wed, 21 Feb 2018 09:39:24 -0800https://status.newrelic.com/incidents/dp2xpn7xyxt1
https://status.newrelic.com/incidents/dp2xpn7xyxt1Alerts, Browser, Synthetics, Cloud Integrations
<p><small>Feb 8, 15:26 PST</small><br><strong>Resolved</strong> - As of 22:51 UTC on 2/8/18 New Relic is fully operational.
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<br />Between 21:31-22:05 UTC, Alerts, Browser, Synthetics, Cloud Integrations, and legacy Availability Monitoring were experiencing degraded performance.
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<br />During this timeframe:
<br />* Browser JS Error charts showed irregular or missing data. This data is expected to backfill.
<br />* Scheduled Synthetics checks were not processed and some customers may have received errors while attempting to view the Synthetics UI. Customers may see a smooth line in their Synthetics charts or gaps in data.
<br />* If there was an alertable Synthetics condition during this timeframe or expected Mobile push notifications for legacy alerts, the alert notification was not sent.
<br />* Insights graphs for Cloud Integrations may show irregularities.
<br />* Alerts notifications may not have been sent for some customers.
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<br />We encourage users to check the status of their applications and infrastructure.</p><p><small>Feb 8, 14:58 PST</small><br><strong>Monitoring</strong> - As of 22:51 UTC New Relic is fully operational.</p><p><small>Feb 8, 13:46 PST</small><br><strong>Investigating</strong> - Synthetics is currently unavailable</p> Thu, 08 Feb 2018 15:26:06 -0800https://status.newrelic.com/incidents/49dznzl26zy2
https://status.newrelic.com/incidents/49dznzl26zy2Infrastructure Alerts
<p><small>Jan 25, 13:55 PST</small><br><strong>Resolved</strong> - As of 21:34 UTC, Infrastructure alerts are fully operational.
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<br />Between 21:10-21:34 UTC, Infrastructure alert notifications were delayed. Alerts notifications are being processed normally and all delayed notifications have been delivered. We encourage customers to check the status of their applications and infrastructure.</p> Thu, 25 Jan 2018 13:55:32 -0800https://status.newrelic.com/incidents/jkc51s02yn2z
https://status.newrelic.com/incidents/jkc51s02yn2zSynthetics Monitoring Irregularities
<p><small>Jan 23, 10:31 PST</small><br><strong>Resolved</strong> - As of 18:29 UTC, Synthetics checks are being processed normally.
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<br />Between 10:55 and 18:29 UTC, scheduled Synthetics checks were delayed in processing from the London location for some customers. We encourage users to check the status of their applications and infrastructure.</p><p><small>Jan 23, 09:21 PST</small><br><strong>Investigating</strong> - Beginning at 10:55 UTC, scheduled Synthetics checks are delayed or not being processed from the London location. We encourage users to check the status of their applications and infrastructure.</p> Tue, 23 Jan 2018 10:31:28 -0800https://status.newrelic.com/incidents/c1v5gp19rwfx
https://status.newrelic.com/incidents/c1v5gp19rwfxSynthetics Monitoring and UI Irregularities
<p><small>Jan 19, 09:57 PST</small><br><strong>Resolved</strong> - As of 17:20 UTC All checks are now being processed.
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<br />Between 17:12 and 17:20 UTC, scheduled Synthetics checks were not processed and some customers may have received errors while attempting to view the Synthetics UI.
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<br />Customers may see a smooth line in their Synthetics charts or gaps in data during this timeframe. If there was an alertable Synthetics condition during this timeframe, the alert notification was not sent. We encourage users to check the status of their applications and infrastructure.</p> Fri, 19 Jan 2018 09:57:55 -0800https://status.newrelic.com/incidents/s56bb4vmzxkh
https://status.newrelic.com/incidents/s56bb4vmzxkh(January 4th - 9th) Erroneous Browser Page Load Times
<p><small>Jan 18, 13:59 PST</small><br><strong>Resolved</strong> - As of January 9th, New Relic Browser page view load times are operating as expected.
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<br />For Page View Load Times recorded between January 4th, 2018 and January 9th, 2018, some customers may see inaccurate Page Load Times for the impacted time window in New Relic Browser charts and graphs. Customers may also notice skewed load times reflected on the SLA Reports page and in emailed SLA reports.
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<br />For detailed information, please see our community post: https://discuss.newrelic.com/t/important-update-regarding-browser-page-view-load-times/53888</p> Thu, 18 Jan 2018 13:59:33 -0800https://status.newrelic.com/incidents/zy4f1lkrv2h4
https://status.newrelic.com/incidents/zy4f1lkrv2h4Infrastructure Chart and Alert Irregularities
<p><small>Jan 18, 11:22 PST</small><br><strong>Resolved</strong> - As of 19:10 UTC January 18, all products are fully operational.
<br />Between 18:42 and 19:10 UTC January 18, some customers may have noticed gaps in charts and irregularities in data. Infrastructure Alerts may have been delayed or missed and some customers may have received false “Host Not Reporting” Alerts during this time window. We encourage users to check the status of their applications and infrastructure.</p><p><small>Jan 18, 11:03 PST</small><br><strong>Investigating</strong> - Starting at 18:47 UTC January 18, some Infrastructure customers may notice gaps in charts and irregularities in data. Infrastructure Alerts may be delayed or missed and some customers may notice false “Host Not Reporting” Alerts. We encourage users to check the status of their applications and infrastructure.</p> Thu, 18 Jan 2018 11:22:29 -0800https://status.newrelic.com/incidents/vhtlg03gl95r
https://status.newrelic.com/incidents/vhtlg03gl95rAPM Chart Irregularities
<p><small>Jan 17, 18:03 PST</small><br><strong>Resolved</strong> - As of 01:00 UTC January 18, APM is fully operational.</p><p><small>Jan 17, 17:39 PST</small><br><strong>Monitoring</strong> - Between 22:00 UTC January 17 and 01:00 UTC January 18, some APM customers may see chart gaps or irregularities in time windows of 3 days or greater. Missing data will not backfill.
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<br />Alert notifications were not affected during this window.</p><p><small>Jan 17, 16:32 PST</small><br><strong>Investigating</strong> - Beginning at 22:00 UTC January 17, some customers may see chart irregularities in time windows of 3 days or greater.</p> Wed, 17 Jan 2018 18:03:50 -0800https://status.newrelic.com/incidents/5jvl9j1ws99k
https://status.newrelic.com/incidents/5jvl9j1ws99kDelayed or Missed Alerts
<p><small>Jan 17, 14:08 PST</small><br><strong>Resolved</strong> - From 21:00 UTC to 21:35 UTC January 17th, some Alerts notifications may not have been captured or sent. We encourage users to check the status of their applications and infrastructure.</p> Wed, 17 Jan 2018 14:08:10 -0800https://status.newrelic.com/incidents/l58w9jv0krnz
https://status.newrelic.com/incidents/l58w9jv0krnzInfrastructure Alerts
<p><small>Jan 9, 02:18 PST</small><br><strong>Resolved</strong> - As of 10:06 UTC, Infrastructure Alerts are fully operational.
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<br />Between 09:36 - 10:06 UTC, some Infrastructure Alerts incidents may not be created and notifications not sent. We encourage users to check the status of their applications and infrastructure.</p><p><small>Jan 9, 02:04 PST</small><br><strong>Investigating</strong> - Beginning 09:36 UTC some Infrastructure Alerts incidents may not be created and notifications not sent. We encourage users to check the status of their applications and infrastructure.</p> Tue, 09 Jan 2018 02:18:52 -0800https://status.newrelic.com/incidents/wyf9y8jbq0ft
https://status.newrelic.com/incidents/wyf9y8jbq0ftDelays in Alerts and Infrastructure Alerts
<p><small>Jan 3, 13:32 PST</small><br><strong>Resolved</strong> - As of 21:28 UTC, Alerts and Infrastructure Alerts are fully operational.
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<br />Between 18:30-21:28 UTC, Alerts and Infrastructure Alert notifications may have been delayed or not sent. We encourage customers to check the status of their applications and infrastructure.</p><p><small>Jan 3, 12:35 PST</small><br><strong>Investigating</strong> - Beginning at 18:30 UTC, some Alerts and Infrastructure alert notifications may be delayed or not sent. We encourage users to check the status of their applications and infrastructure.</p> Wed, 03 Jan 2018 13:32:40 -0800https://status.newrelic.com/incidents/qwq2s4cb3qyz
https://status.newrelic.com/incidents/qwq2s4cb3qyzInfrastructure Alerts
<p><small>Dec 22, 09:34 PST</small><br><strong>Resolved</strong> - As of 17:27 UTC, Infrastructure Alerts are fully operational.
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<br />Between 14:29-17:27 UTC, Infrastructure Alert notifications were not sent. We encourage customers to check the status of their applications and infrastructure.</p><p><small>Dec 22, 07:07 PST</small><br><strong>Investigating</strong> - Beginning 14:29 UTC, some Infrastructure alert notifications may be delayed or not sent. We encourage users to check the status of their applications and infrastructure.</p> Fri, 22 Dec 2017 09:34:04 -0800https://status.newrelic.com/incidents/j1bz1y9dh01v
https://status.newrelic.com/incidents/j1bz1y9dh01vInsights Irregularities
<p><small>Dec 18, 09:55 PST</small><br><strong>Resolved</strong> - As of 17:47 UTC Insights charts and Infrastructure alerts are operating normally.
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<br />Between 17:20 and 18:47 UTC, Insights customers may have experienced irregularities in loading charts, and Infrastructure alerts may have been delayed or not sent. We encourage customers to check the status of their applications and infrastructure.</p> Mon, 18 Dec 2017 09:55:36 -0800https://status.newrelic.com/incidents/ym4htmfh5yvd
https://status.newrelic.com/incidents/ym4htmfh5yvdInsights Irregularities
<p><small>Dec 15, 10:50 PST</small><br><strong>Resolved</strong> - As of 18:48 UTC Insights charts and Infrastructure alerts are operating normally.
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<br />Between 18:25 and 18:48 UTC, Insights customers may have experienced irregularities in loading charts, and Infrastructure alerts may have been delayed or not sent. We encourage customers to check the status of their applications and infrastructure.</p> Fri, 15 Dec 2017 10:50:50 -0800https://status.newrelic.com/incidents/mjrcpg1qwcy0
https://status.newrelic.com/incidents/mjrcpg1qwcy0Synthetics check delays
<p><small>Dec 14, 10:37 PST</small><br><strong>Resolved</strong> - As of 18:30 UTC Synthetics checks are processing normally.
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<br />Between 15:30 - 18:30 UTC, Synthetics customers may have experienced a delay in Synthetics monitor results from the Montreal, Québec, CA location. Results from Synthetics checks that were delayed will display in charts at the time they were processed.</p><p><small>Dec 14, 10:23 PST</small><br><strong>Investigating</strong> - Beginning at 15:30 UTC Synthetics customers may experience a delay in checks run from the Montreal, Québec, CA location. We encourage customers to check the status of their applications and infrastructure.</p> Thu, 14 Dec 2017 10:37:23 -0800https://status.newrelic.com/incidents/ndx1xfvlsh0v
https://status.newrelic.com/incidents/ndx1xfvlsh0vDelays in Legacy Alerts
<p><small>Dec 13, 11:24 PST</small><br><strong>Resolved</strong> - As of 18:18 UTC Legacy Alerts is processing normally.
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<br />Between 18:02 - 18:18 UTC, some Legacy Alerts customers may have experienced missed alerts or a delay in alert notifications. We encourage customers to check the status of their applications and infrastructure.</p> Wed, 13 Dec 2017 11:24:17 -0800https://status.newrelic.com/incidents/bpscs1rlwhq7
https://status.newrelic.com/incidents/bpscs1rlwhq7Synthetics check delays
<p><small>Dec 7, 14:16 PST</small><br><strong>Resolved</strong> - As of 22:03 UTC Synthetics checks are processing normally.
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<br />Between 19:20 - 22:03 UTC, Synthetics customers may have experienced a delay in Synthetics monitor results from some locations. During this time period, some Synthetics customers may have also experienced an increase in errors from checks from the São Paulo location. Results from Synthetics checks that were delayed will display in charts at the time they were processed.</p><p><small>Dec 7, 12:59 PST</small><br><strong>Investigating</strong> - Beginning at 19:20 UTC Synthetics customers may experience a delay in checks run from some locations. We encourage customers to check the status of their applications and infrastructure.</p> Thu, 07 Dec 2017 14:16:44 -0800https://status.newrelic.com/incidents/gdhpr63hwljb
https://status.newrelic.com/incidents/gdhpr63hwljbInfrastructure & Alert Notification Irregularities
<p><small>Dec 5, 15:01 PST</small><br><strong>Resolved</strong> - As of 22:39 UTC Alerts are fully operational. Between 21:38 - 22:39 UTC, Infrastructure and NRQL alerts may have been delayed or not sent. Some conditions may have been evaluated on incomplete data.
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<br />We encourage users to check the status of their applications and infrastructure.</p><p><small>Dec 5, 14:14 PST</small><br><strong>Investigating</strong> - INVESTIGATING:
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<br />Beginning at 21:38 UTC, Infrastructure and NRQL alerts may be delayed or may not be sent. Some conditions may be evaluated on incomplete data.
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<br />We encourage users to check the status of their applications and infrastructure.</p> Tue, 05 Dec 2017 15:01:10 -0800https://status.newrelic.com/incidents/xlypmqcvcw9t
https://status.newrelic.com/incidents/xlypmqcvcw9tInfrastructure & Alert Notification Irregularities
<p><small>Dec 4, 17:17 PST</small><br><strong>Resolved</strong> - As of 01:01 UTC, Infrastructure is fully operational. Between 12:49 - 01:01 UTC, Infrastructure alerts were sent late or not sent. We encourage users to check the status of their applications and infrastructure.</p> Mon, 04 Dec 2017 17:17:15 -0800https://status.newrelic.com/incidents/mynqc2bcvw96
https://status.newrelic.com/incidents/mynqc2bcvw96Infrastructure & Alert Notification Irregularities
<p><small>Nov 30, 18:23 PST</small><br><strong>Resolved</strong> - As of 01:59 UTC, Infrastructure is fully operational. Between 01:35 - 01:59 UTC, Infrastructure alerts were sent late or not sent. We encourage users to check the status of their applications and infrastructure.</p><p><small>Nov 30, 18:05 PST</small><br><strong>Investigating</strong> - Beginning at 01:35 UTC, Infrastructure alerts may be late in being sent or may not be sent. We encourage users to check the status of their applications and infrastructure.</p> Thu, 30 Nov 2017 18:23:33 -0800https://status.newrelic.com/incidents/zw635j0hsvnp
https://status.newrelic.com/incidents/zw635j0hsvnpSynthetics check delays
<p><small>Nov 29, 18:42 PST</small><br><strong>Resolved</strong> - As of 02:29 UTC Synthetics checks are processing normally.
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<br />Between 00:05 - 02:29 UTC November 30th, Synthetics monitor results from the Atlanta, Dallas, and Newark locations were delayed for all customers. Results from Synthetics checks that were delayed will display in charts at the time they were processed.</p><p><small>Nov 29, 17:08 PST</small><br><strong>Investigating</strong> - Beginning at 00:05 UTC November 30th, Synthetics customers may experience a delay in checks run from the Atlanta, Dallas, and Newark locations. We encourage customers to check the status of their applications and infrastructure.</p> Wed, 29 Nov 2017 18:42:23 -0800https://status.newrelic.com/incidents/j4w1c95c8q8n
https://status.newrelic.com/incidents/j4w1c95c8q8nBrowser - JS Error Charts
<p><small>Nov 29, 06:54 PST</small><br><strong>Resolved</strong> - As of 14:26 UTC, Browser is fully operational.</p><p><small>Nov 29, 06:32 PST</small><br><strong>Investigating</strong> - Beginning at 11:30 UTC - Customers may experience issues viewing Browser JS Error charts.
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<br />We encourage users to check the status of their applications and infrastructure.</p> Wed, 29 Nov 2017 06:54:25 -0800https://status.newrelic.com/incidents/9d30ktjz388c
https://status.newrelic.com/incidents/9d30ktjz388cInfrastructure Alerts
<p><small>Nov 29, 06:48 PST</small><br><strong>Resolved</strong> - As of 14:35 UTC, Infrastructure is fully operational. Between 13:30 - 14:35 UTC, Infrastructure alerts were not sent. We encourage users to check the status of their applications and infrastructure.</p><p><small>Nov 29, 06:28 PST</small><br><strong>Investigating</strong> - Beginning at 13:30 UTC, Infrastructure alerts are not being sent. We encourage users to check the status of their applications and infrastructure.</p> Wed, 29 Nov 2017 06:48:16 -0800https://status.newrelic.com/incidents/sp0rrk8qkls0
https://status.newrelic.com/incidents/sp0rrk8qkls0Infrastructure Irregularities
<p><small>Nov 28, 15:26 PST</small><br><strong>Resolved</strong> - As of 21:05 UTC, Infrastructure is fully operational.
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<br />Between 20:15 UTC and 21:05 UTC on November 28th, 2017, some Infrastructure customers may see irregularities in chart data that will smooth out over time. Some Infrastructure alert notifications may not have been sent or were delayed during this time.
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<br />We encourage customers to check the status of their applications and infrastructure.</p> Tue, 28 Nov 2017 15:26:31 -0800https://status.newrelic.com/incidents/8tcr5kt9gx4z
https://status.newrelic.com/incidents/8tcr5kt9gx4z