What is Answer Works 5.0 Runtime – English?

Just like the previous poster, I’m trying to make my PC faster by cleaning up some of the unnecessary software in my program list. When I’m browsing my list via “add or remove programs,” one of the first things I come across is “Answer Works 5.0 Runtime – English“.

What on earth is this? I’m on a Dell laptop. Any help is much appreciated, as well as any additional tips that may help me speed up my aging laptop.

Thank you for your post. I just found the same advisory off of Intuit’s website. I wasn’t looking for it, just for more info on AnswerWorks. Your list misses bullets and bold type not carried over into this forum through copy ‘n paste. It led me to think that, for instance, all versions of Turbo Tax are vulnerable, which explains subsequent posts about things like 2009 versions. Here’s clarity on the list (note that the full list of products outside of the U.S. are also listed in the Intuit advisory link I pasted at the end of this post):

Thank you for your post. I just found the same advisory off of Intuit’s website. I wasn’t looking for it, just for more info on AnswerWorks. Your list misses bullets and bold type not carried over into this forum through copy ‘n paste. It led me to think that, for instance, all versions of Turbo Tax are vulnerable, which explains subsequent posts about things like 2009 versions. Here’s clarity on the list (note that the full list of products outside of the U.S. are also listed in the Intuit advisory link I pasted at the end of this post):

Has anyone had any issues arise w/Quicken after uninstalling this software? We are not going to update our program, our accountant hates Quicken, but we are are continuing to use the program until we get around to changing.

Has anyone had any issues arise w/Quicken after uninstalling this software? We are not going to update our program, our accountant hates Quicken, but we are are continuing to use the program until we get around to changing.

I have Answerworks and I have Quicken 2010. I think I recall receiving an e-mail regarding that security problem and the update. I guess I’ll keep it because I often search through the help in Quicken. Thanks for all the info.

I have Answerworks and I have Quicken 2010. I think I recall receiving an e-mail regarding that security problem and the update. I guess I’ll keep it because I often search through the help in Quicken. Thanks for all the info.

Intuit is notifying customers that we have identified, and created a solution for, a potential security vulnerability in some of our Windows-based tax, consumer and small business software.

The risk involves AnswerWorks software, which is licensed from Vantage and developed on Microsoft’s ActiveX platform. It’s used in the “Help” feature of the affected Intuit products.

We know of no cases where someone has taken advantage of this vulnerability. However, if exploited, it could allow a hacker to access the data on your computer. Downloading the update below will eliminate this vulnerability, so it’s important for every customer to install.

The vulnerability involves code that’s part of the “Help” function in the following Intuit products.

Like many of the annoying process and CPU-hogging Dell utilities, Answer Works (which also comes as “Answer Works 4.0 Runtime – English,” for those using even older Dell laptops), doesn’t really need to be on your PC.

What is AnswerWorks exactly? From what I’ve learned doing some quick research, AnswerWorks is a cross-lingual question answering engine that lets companies add a language interface to your PC’s Help system, as well as knowledge databases on the Web. A user can type something in, and AnswerWorks offers suggested topics.

In other words, it’s probably powering a lot of the Dell Help files. If you type in “i need help” in the search box it may also bring up related topics such as “support,” “customer service,” etc.

I’m not even sure that AnswerWorks is still used by contemporary software – so I’ve removed it. I haven’t had any issues nor noticed a difference since the removal of “Answer Works 5.0 Runtime – English,” but your experience may be different, so proceed at your own risk.

Like many of the annoying process and CPU-hogging Dell utilities, Answer Works (which also comes as “Answer Works 4.0 Runtime – English,” for those using even older Dell laptops), doesn’t really need to be on your PC.

What is AnswerWorks exactly? From what I’ve learned doing some quick research, AnswerWorks is a cross-lingual question answering engine that lets companies add a language interface to your PC’s Help system, as well as knowledge databases on the Web. A user can type something in, and AnswerWorks offers suggested topics.

In other words, it’s probably powering a lot of the Dell Help files. If you type in “i need help” in the search box it may also bring up related topics such as “support,” “customer service,” etc.

I’m not even sure that AnswerWorks is still used by contemporary software – so I’ve removed it. I haven’t had any issues nor noticed a difference since the removal of “Answer Works 5.0 Runtime – English,” but your experience may be different, so proceed at your own risk.