Company Policies

Our Policies

We strive for excellent customer service and have several quality control systems in place to check each order before shipping, however we do realize that from time to time returns are necessary.

All return requests are required within 10 days from receipt of merchandise.

To return a product please contact Customer Service to get authorization to return.

All return request submitted via the web must be reviewed and approved by customer service PRIOR to shipping items back to Lumen Mundi.

Please note that we do not accept returns after 30 days from receipt of merchandise.

All returns are subject to a 25% restocking fee.

Payments

All first orders must be paid with credit card

Customers may apply for Payment terms by Clicking Here and submitting the application to Info@lumenMundi.com or Faxing it to 888-330-4501

If any invoice remains open after 60 days from statement terms are subject to a late fee of 1-1/2% per month, all outstanding invoices become immediately due. Buyer agrees to pay the full principal sum due, plus interest and 1/3 collection fee.

Shipping

We ship UPS Ground and Expedited services with FedEx with in 24-48 hours on regular orders - custom orders are subject to additional shipping terms. We can use USPS upon request. Once packages are turned over to shipping vendors Lumen Mundi is no longer responsible for Delays, Damage or Lost packages. Please contact Customer Service immediately if there are any issues with your shipment.

Our Back-order policy

We offer Free shipping on all back orders over $50. If an order is not equal to or greater than $50 we will ship the order with the most economical shipping method with prior customer approval.