Audio transcript:Call 9-1-1 or the local emergency number for these life threatening and other serious emergencies
When your call is answered, you will be talking to an EMS call taker (or dispatcher) specially trained in dealing with emergencies over the phone. Focus on remaining calm so that you can give clear answers. No matter what, DO NOT hang up until the person at the other end tells you to do so.

The call taker will ask for your phone number and address and other key questions to determine whether you need police, fire, and/or EMS. It may seem that the call taker asks a lot of questions. Once EMS is on the way, the call taker may stay on the line with you. Many call takers are trained to give first aid instructions, so they can assist you with life saving techniques.