For Patients

Welcome to St. Francis Medical Center, where we are committed to providing excellent care in an environment that fosters dignity, respect and healing. Our goal is to meet and exceed your expectations, from the moment you arrive at the Medical Center and throughout your stay with us.

St. Francis Medical Center has established a reputation for providing excellent care to our patients and we work hard every day to maintain this reputation for excellence. You may receive a questionnaire in the mail asking you to rate your perception of the care and services you received. Your opinion is very important to us and we take your comments very seriously. Sharing your honest feedback with us gives us guidelines for what our community expects of us and helps us sustain our goal of excellence.

If at any time we can assist in making your hospital stay more comfortable, please do not hesitate to contact the nurse who is caring for you or the manager on the unit where your room is located.

Patient Relations

Respect and dignity are values of utmost importance to all of us here at Lourdes. Our Patient Relations department actively strives to achieve these values by having a patient representative make visits to our patients and their families. A representative is available to answer any questions or concerns you may have. The patient representative is an advocate for your rights and responsibilities through out your stay. You can contact one of our patient representatives directly at any time. Contact the Patient Advocate at: 609-599-5735