- - Back To Rccl
(http://www.cruisereviews.com/forum/royal-caribbean-cruise-line/30933-back-rccl.html)

papae

03-24-2008 06:55 AM

Hi Guys, I'm back to the Rccl side of the board after sometime away with the Hal side.
Last year I took my family on the LOS, I did not cut any corners & went for the big bucks.
Booked 1st class air/2 bedroom apt at the Doubletree Grand Hotel in FLA & The Presidential suite
on board the Liberty.Lets just say I was not happy with the service & the way I was treated
by some people who worked in the purser's office.This was cruise # 12 with Rccl 2 w/Disney
3 w/Ncl.......After not hearing from Rccl for 6 months I canceled my next cruise with Rccl
& booked with Hal..........Well guess what, My letter to Rccl got misplaced & 1 week b4 my cruise with Hal a rep from Rccl called & he could not have been any nicer & made me an offer I could not refuse..........I'm booked on SOS Feb 14th 2009.
People have always said that Hal was higher up the cruise ladder......NOT
Don't get me wrong Hal is 1st rate but IMHO not that much better than Rccl.
Hal knows how to do many things right & Rccl could learn from them.But I think Rccl could teach Hal a few things.Here's a few things that jumped right out at me.
FOOD....about the same Rccl will offer more at dinner...Hal did not
CABINS.....Both very nice, with great beds
SERVICE.....both good...Hal has the best room service
Passengers.....Rccl better mix.....Hal....very quite at night

I recall the problems you had on the Liberty - I think you mentioned them while we had drinks at Bolero's one night. I have to agree with you that the guest relations desk is not a strong point with RCI - at least on the Freedom and Liberty. I've also had less-than-stellar experiences there. I wonder if the issue is their being understaffed? Anyway, I am happy to hear they finally addressed your complaints and you've kissed and made up. http://cruise-chat.com/groupee_commo.../icon_razz.gif

Weren't you also hosed by the beer delivery deal that we first heard about in this forum, but got cancelled before the cruise?

papae

03-25-2008 07:25 AM

http://cruise-chat.com/groupee_commo...on_biggrin.gif Hosed that word fits just right!
But I got past that right away when Rccl
sold me what I needed(At full bar price)what
are you going to do? http://cruise-chat.com/groupee_commo...s/icon_eek.gif
Thats one thing Hal's got going for them, They
will let you bring on board wine & champagne all you want....no need to hide it + any adult
beverages can be del to your cabin from ship services....AT A FAIR PRICE....
But I did miss the night life...At times I felt like I was in a rest home ....A lot of walkers & wheelchairs in the halls....lights out at 9:30 http://cruise-chat.com/groupee_commo...on_biggrin.gif....I'll will say the crew are some of the best & hardest working I've ever met.
Well it was fun (I always have fun)But it's back to RCCL for me.
Dave, Hope we run into each other on board some rccl ship in the future....You are a gentleman & You know what your talking about.