State model post-activation tasks

State model post-activation tasks

If you upgraded from a release prior to Geneva, you must update old state labels to new
state labels after you activate the Change Management state model.

State values for current change records are not modified when you activate the Change
Management state model. However, your current change records will display the new state
labels in the state field.

State value

New state label

Old state label

-5

New

Pending

-4

Assess

(Not used)

-3

Authorize

(Not used)

-2

Scheduled

(Not used)

-1

Implement

(Not used)

0

Review

(Not used)

1

(Not used)

Open

2

(Not used)

Work in Progress

3

Closed

Closed Complete

4

Canceled

Closed Incomplete

7

(Not used)

Closed Skipped

For example, records with a state value of -5 have the Pending state
label before the Change Management state model is activated. After the state model is
activated, these records retain the state value of -5 but will have the
New label. To use your organization's required change management
process with the state model, you must update state values to the new labels in your
existing change records as appropriate, either manually or by script.

You must also update any reports that run queries based on old state labels to reflect the
new state labels.

To automatically update the state field values from old state labels to new state labels,
customize and then run the following sample script: