While the IRS Future State was a long-term visioning effort, the Fiscal Year 2018 – 2022 IRS Strategic Plan guides the implementation of the IRS vision for the future through our programs and operations. It reflects the aspirational, yet actionable work IRS is doing and will do to fulfill our mission. See more information on the IRS Strategic Plan. With the IRS Future State work now incorporated into the current IRS Strategic Plan, the information below reflects historical documents from the Future State effort dating back to 2016.

Historical Future State Material

The world is changing and taxpayer expectations are changing. To look at the future in a more comprehensive way, the IRS is working on a Future State for tax administration, and a critical part of that is working with the wider tax community on this effort. This is an evolving and long-term effort, and we will share updates as more information becomes available.

The IRS needs to take advantage of the latest technology to move the entire taxpayer experience to a new level. And it needs to be done in a way that meets the needs of taxpayers and the tax community in an efficient and effective manner while respecting taxpayer rights. At the same time, taxpayers may still need one-on-one assistance by phone or in-person.

Resources and information

Taxpayer Bill of Rights – The Taxpayer Bill of Rights is a foundational component underlying the future vision of the IRS and reflects the agency’s ongoing commitment to respecting taxpayer rights. For example, the right to quality service is a central part of these efforts.