TripAdvisor Traveler Rating:

1.05Cleanliness

4.05Location

1.05Rooms

2.05Service

1.05Value

1.05

“Even ROACHES have standards!!!”

Jan 16, 2013Cynthia H, Huntsville

I thought Day Inn was supposed to be a nice family value motel so I chose it over other brands. The stench of old cigarette smoke masked by cleaning supplies overwhelmed me when I first walked in, but I read the "Guarantee" at the front desk & knew that it was a Wyndham brand hotel, so I reassured myself.When I got to the room, the smell was worse than the lobby. There was mold in the sink, gunk on the carpets, the desk top was sticky, and one headboard was dangling from the wall, just to name a few of the major issues. The neighbors were being so loud that the television began to shake and there were people smoking in the hallways. The unattended side door to the guest rooms, which is usually only accessible with a room key, was being propped open and the privacy lock on my room did not function.After telling the front desk clerk about the problems and asking for another room, which was also disgusting, I told the clerk that I would not be staying there for the night. He did not really offer to make it right or offer to refund my money and my credit card was billed for the full amount.I consider their "guarantee" WORTHLESS!!! The only reason this filthy, disgusting motel was not a ROACH MOTEL is because EVEN ROACHES HAVE STANDARDS!!!