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Great hotel, location and service

Back again and not let down. Staff from first to last were excellent. Special experience at a decent price for London. Great room on executive floor well worth the little extra. Well located just off Oxford St, Hyde Park and many great restaurants.

Room Tip: Executive rooms on 7th floor are the best!

Stayed: February 2013, travelled as a couple

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Ask Stumpy1966 about Grosvenor House, A JW Marriott Hotel

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

Overall, it's a great hotel. Really well located, with Oxford Street shopping district just a few blocks away. We stayed in a Luxury Suite, wich is nice, but small. Even for a suite it is kinda small. Bathroom is just ok, with the old tub and plastic curtains combination ... If you can, book a room with access to the Executive Room. They will provide you 03 meals a day along with all kinds of drinks and wi-fi.The hotel service is just great. Everything went on perfectly.Would stay again.

Leo DaflonRio de Janeiro, Brazil.Feb 2013

Stayed: February 2013, travelled as a couple

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Ask LeoRiodeJaneiro about Grosvenor House, A JW Marriott Hotel

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

I had pre booked for afternoon tea as a birthday treat for a friend. We'd been to the hotel for tea a year before and loved it, but this time the standard was not so good. We were seated nearer the bar and away from the main afternoon tea area, and this seemed to resolve in patchy service as most of the waiting staff seemed to focus on the central area. The dragon fruit cocktail to start with was refreshing and we were offered more of anything we wanted. But the sandwiches tasted a little dried out, as if made in advance. The scones were cold and rather than being brought a new pot of tea the waiting staff simply kept adding hot water. We had to wait ages at the end for the waiting staff to notice us and bring the bill, and finally when they did they took my card away while they went to get the electronic card machine (thought the idea) was that these machines eliminated the need to separate owner from card. Despite already adding a 12.5 percent service charge (which I know is acceptable), I was asked twice by the waiter if I wanted to leave a further tip. I didn't. The service was just about okay, but not exceptional. Overall, didn't think the tea or the ambience was as good as others I've been to in good London hotels, so a bit disappointed really.

Stayed: February 2013, travelled with friends

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Ask KittenandTinks about Grosvenor House, A JW Marriott Hotel

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Great hotel with fantastic service. Room facilities were great although the view was disappointing. But having only booked a standard deluxe room, it was to be expected. The bed rates as one of the most comfortable I have slept in, and the shower, whilst over the bath, was incredible. Could have spent the day in there. But the overriding high point was the fantastic service. We were made to feel special , yet it came naturally and not forced. Well done Grosvenor House, we will be back. Oh and whilst at the Hotel, spoil yourself with a visit to Corrigans.

Room Tip: Book a King bed, they are fantastic!

Stayed: February 2013, travelled as a couple

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Ask LloydJTaylor about Grosvenor House, A JW Marriott Hotel

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC