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Terms and conditions

Thank you for visiting the Alensa web site.
Alensa is a part of the Alensa network, providing original, high-quality contact
lenses and related products across Europe. This page contains all guidelines,
conditions and terms to which you, the consumer, buyer and user of the Alensa
web shop, agree to when using our website and when making a purchase here. Upon
confirming a purchase on Alensa you will see a tick box signifying that you have
read and understood these terms and conditions and that you consequently agree
to them. More information or further explanation can be found on various
informative pages on Alensa. We reserve the right to refer to further
information included on these pages and assume that the customer has read and
understood them.

Introductory Provisions

The
terms and conditions below are applicable to shopping in the Alensa
e-shop.

The terms and conditions define and
specify the contractual relationship between the Buyer and the Seller. All
contractual relations are governed by the laws of the Czech Republic. If the
contractual party is a consumer, all relationships that are not regulated hereby
are governed by the Czech Civil Code (Act No. 40/1964 Coll.) and the Consumer
Protection Act (Act No. 634/1992 Coll.). If the party entering into the contract
is a business, all relationships that are not defined herein are subject to the
Czech Commercial Code (Act No. 513/1991 Coll.), all as amended.

The seller reserves the right to cancel orders for
more than 10 pieces and refund the buyer.

Pursuant to the Electronic Records of Sales Act in
Czech Republic, the seller is obligated to issue a receipt to the buyer. At the
same time, the seller is obligated to file received revenues with the tax
administrator online; in the case of a technical failure, no later than within
48 hours.

Registration and Operations of Alensa

All products and services are supplied by the main operator of
the Alensa network. Our logistics centres are based in the Czech Republic. Our
site Alensa is operated by Alensa s.r.o., registered at the following address:

The Alensa trademark, all content on the website, all
promotional material published by the Alensa brand are intellectual property of
the main operator of the Alensa network and protected by copyright laws.

Use of Our
Website and Our Promotions

Customers are free to use our
website either as guests or as registered users. The customer is required to use
our site responsibly and correctly, abiding by our terms and conditions. In case
of misuse, Alensa has the right temporarily or permanently ban the user from
using our website and services.

Users are free to make comments on our
website. However, comments must not be intended to harm our reputation or the
reputation of others, nor may they be intended to mislead or harass other users.
Please also note that comments are not meant for advertising or misuse of
promotions such as sharing, for example, dealer codes. Comments containing
advertisements will be removed and blocked. Our referral program (dealer discount
system) is no longer applicable because it has been terminated on
31.12.2018. Any credit gained in accordance with the program conditions will
last until it has been spent.

In order to prevent misuse only one
promotional code can be activated at any given time. Codes cannot be stacked.
Promotional codes don't apply to already discounted items. To check which code
you have currently activated or to replace an active code by another promotional
code, simply proceed to the „Promotional Code“ field in your shopping
basket.

Criminal offences and technical misuse

Users are strictly prohibited from introducing viruses or any
other technologically harmful software to our website and from making any form
of digital attack on our site or our servers. These forms of misuse are
considered criminal offences and will be reported to the authorities. In the
case of such an offence, Alensa will fully cooperate with the authorities and
will provide them with all information required for full prosecution under
the law.

Alensa will not be held accountable in the event
that our website suffers damage from malicious software or digital
attacks.

Purchase Agreement

The
purchase contract is deemed concluded when the Buyer confirms his order within
the order form which is available online. By placing an order with Alensa, the
Buyer acknowledges that he has read these terms and conditions and complies with
them. By completing a purchase and by ticking the box on your order that you
have read and understand our terms and conditions, you are verifying that you
are of legal age to enter into a binding contract and in possession of a valid
prescription for the lenses you are ordering. You hereby confirm that the
information you are providing is valid and exactly as prescribed by your
eye-care professional. You also confirm that your prescription is less than
12 months old, as required by UK law. You, the customer, give your consent to
our contacting your eye-care professional to verify your prescription
information, if necessary. You understand that it is your responsibility to
undergo regular eye examinations and maintain an up-to-date prescription. Alensa
is not responsible for any consequences as a result of deviation from your
prescription.

Proof of purchase & invoice notes

If the Buyer does not mention explicitly in the
field „Note for the Seller“ that he requires a printed proof of purchase and
a package leaflet, he agrees that they will be supplied in an electronic form
only. Invoices can be downloaded from the user's personal profile on Alensa in
the „My Orders“ overview after an order has been dispatched. Additionally,
invoices can always be obtained by contacting customer
service. The Buyer has the possibility to distinguish the delivery address from
the invoicing address and attach a note if necessary in the order form. These
details are then automatically included in the tax document.

Alensa's address on any invoice will always be the
address of our main operator. This cannot be changed to a local address. Every
invoice will be dated on the day the order is shipped and never on the day the
order was made. The date on the invoice cannot be altered by Alensa. It is
possible to include additional information on an invoice, such as date of birth
or the name of a child, for example, but this information must be written in the
field „Note for the Seller“ before finalising the order. Invoices will not
be amended after an order has been placed.

Alensa provides customers with one invoice for every order. If the buyer
requires more than one, please contact our customer service team to request a
duplicate.

Payment and Prices

You
can choose from the following payments methods to complete your order:

Bank Transfer: Account information will be shown upon confirmation of
your order

Credit Card: Visa, Visa Electron, Mastercard or
Maestro

PayPal (additional £
0,5 surcharge)

Secure payment

All payments will be executed in a safe and secure
manner. Your personal information will only be used to establish the payment and
will not be passed on to third parties.

Online payment

If you choose to pay online by credit or debit card,
you will be redirected to our partner's secure web page, where you can enter
your details to execute the payment. All information you enter here is safely
encrypted. Please be aware that this secure payment link is only active for a
limited time. If the time has expired, you will need to access your order
through your personal account on our website and attempt payment again. If you
select PayPal as your method of payment, you will be directed to PayPal's own
secure payment page. In case Alensa needs to refund you, this will be done
automatically.

Payment by bank transfer

If you choose to pay by bank transfer, you will see
our account information immediately after placing your order. This information
is also available in the confirmation email you will receive after placing your
order. Please be advised that it can take up to 4 days for the payment to be
confirmed. Your order will only be dispatched after this transfer of funds is
verified by our accounting department. If you would like to minimise any
potential delay, you may send us a payment confirmation issued by your bank.
This can be sent in PDF form to our e-mail address info@Alensa.co.uk

Please
include your order number in the note or comment field. In case Alensa
needs to refund you, the buyer, you will need to supply us with all information
necessary in order for us to issue a refund.

Prices on Alensa

All prices for products and delivery displayed in
the online shop are inclusive of VAT. Any promotions and discounts are valid for
as long as they are mentioned on the Alensa website.

Alensa reserves the right to modify prices,
depending on the changing market, competition, demands of the producer, etc. We
strive to maintain the lowest prices on the UK market. Customers are free to
make a request to lower prices so long as all condition stated on the # page
have been respected.

Delivery Costs and Notes

Delivery service

Orders under £49

Orders over
£49

DHL EXPRESS

£4.9

£4.9

UPS Access Points

£3.9

£3.9

Hermes

£2.9

FREE

Royal Mail

£2.9

FREE

Notes: - The price of postage is
including VAT- The price is final, no
matter what the payment method, and includes packing and shipping- Shipping costs are NOT dependent on overall size
and weight of the order

Free delivery on
Alensa

Alensa provides free
delivery for orders over £49, before any delivery costs have been
applied.

Alensa occasionally offers free
delivery promotions. Special offers and prices are valid as listed on the Alensa
website, in mailing campaigns or on social media at the moment of purchase. The
duration and conditions of each promotion will be clearly stated at the time of
the promotions. These must be respected in order for the promotion
to apply.

Shipment after payment

Alensa will only ship parcels after payment has been received. Please be advised
that in case you choose to pay by wire transfer, shipment may occur later. If
you would like to minimise any potential delay, you may send us a payment
confirmation issued by your bank. You can read more about this on #. Some
specific contact lens parameters, due to their rarity, may not be in stock at
the moment of purchase. Alensa will reserve these lenses for the customer and
immediately order them directly from the producer. Payment is taken at the time
of order, not at the time of dispatch. Payment for out-of-stock items must be
taken immediately to confirm your reservation of these items.

Adding
products

Please note that, considering
the large volume of orders processed by our warehouse, we cannot guarantee the
possibility to merge or change finalised orders. If you wish to merge more
than one order, or add to or amend a completed order, please contact our
customer service immediately, and we will assess the possibility on a
case-by-case basis. This is only possible during customer service hours of
operation (8am-4pm). Your order is considered complete at the moment of payment.
If you wish to add something, you will need to make a new order, and additional,
standard delivery charges will apply.

Note: - If your order was placed before noon it will be shipped
the same day- If your order was
placed after 12 o’clock it will be shipped on the following business
day- If you choose to pay by wire
transfer, shipment will take place on the business day following the day the
transfer was verified by our accounting department- Orders are not dispatched on
weekends- Estimated delivery times
are calculated from the day the parcel is shipped, not necessarily the day the
order is made

Tracking your parcel

Because Alensa processes a large number of
orders every day, the customer is responsible for tracking his own shipment.
You will receive a track and trace number allowing you to follow the shipment
online. In case you have not received this code in the e-mail confirming that
your order has been dispatched, you must contact our customer service. They will
provide you with a tracking code upon request.

Delivery times of
non-stock goods

Some contact lenses with
unique parameter combinations might not be in stock. We will reserve these for
you and order them directly from the producer. This means they will have a
longer estimated delivery time. The dispatching of special contact lenses that
are not stocked frequently depends on the delivery conditions of our suppliers
and can take up to 2–4 weeks.

When
choosing and ordering your lenses, you will be shown an indication of the
expected shipping date on the product page. This may change once you have
selected the parameters for your contact lenses. The customer is responsible
for monitoring this closely during the process of ordering.

After you have selected your specific
parameters, you will be shown a new estimated shipping time for those
parameters, as shown above. Please note that the „in stock“ info
indicates the general availability of a product from our company. It does not
necessarily mean that your unique combination will be in stock. Please only
refer to the expected shipping date revealed next to the drop-down menus for
shipping information pertaining to your specific order. Any expected delay in
delivery will be reconfirmed upon continuing to the shopping basket page, and
again in the order confirmation e-mail. The customer will be made aware if only
part of his order is in stock at the time of order confirmation, and the order
will be sent only when all products are available. Alensa has the right to
adjust availability and estimated delivery times after the order has
been made.

Orders containing both in-stock and non-stock goods

After selecting the correct parameters for each of
your desired products and before finalizing and paying for the order, the
customer is required pay very close attention to the estimated delivery time for
each individual product in his shopping basket.

By confirming and completing payment
for the order, the customer agrees that the entire order will be shipped only
after all products are in stock. The dispatching of stock products before
the dispatching of non-stock products will only be allowed under special
circumstances. If desired, the customer can pay an extra delivery fee (equal to
regular delivery costs) to receive the stock goods before the
non-stock goods.

Problems with Delivery

DHL Express requires a signature upon delivery. Please ensure someone
will be present at your delivery address during business hours Monday –
Friday. Deliveries are not made on weekends.

We are not responsible for any delay in delivery
caused by our logistical partners or situations beyond our control such as
weather, holidays, etc. Please bear in mind we are providing an estimated
delivery date suggested by our delivery partners. In rare situations, some
parcels can arrive outside of the suggested timeframe. To ensure the smoothest
possible delivery, please provide your complete address information (street
name, house number, postal code and city) and a telephone number so our
logistics partners can reach you, if necessary. Once your order has been
shipped, you will receive a track and trace number where you can follow your
shipment online. Do not hesitate to contact us if you notice any problems in the
track and trace. Our customer service representatives will handle your questions
promptly and efficiently.

If a parcel cannot
be delivered for any reason, it may be held in a local post office or logistics
centre for redelivery or collection. If unclaimed, the parcel may be returned to
us or destroyed. Therefore, it is the buyer's respon­sibility to ensure the
parcel will be received at the given address and to communicate with the
delivery company directly with any inquiries once the parcel is in transit or
stored. Destroyed parcels will not be replaced or refunded.

Claim
protocol

Should a parcel be determined to
be lost, missing, or delivered incorrectly, we will initiate a claim with our
delivery partner(s) on your behalf. In order to initiate the claim, two
confirmations are necessary: 1.) a signed affidavit from the customer stating
that the parcel was not received; 2.) verification from the delivery company
that the parcel has been mishandled.

Once the
claim is in progress, we will quickly issue you a refund or send a new order, as
you prefer. We will not process refunds or send new parcels while a current
parcel is in transit and until it is officially declared lost by the
courier.

Damaged packaging

Contact lenses and accessories are delivered in a sturdy container of sufficient
size to ensure they are delivered undamaged and in good condition. However, if
the box is damaged upon delivery, DO NOT ACCEPT the package from the courier,
and specify the reason in the delivery protocol, such as „substantial damage
to the box,“ „liquid leak“ etc. Please contact us immediately so we can
quickly respond to the problem and provide you with a new delivery.

Warranty and
Returns

The 365-day warranty period begins
when the product is received by the Buyer. If the purchased item, its packaging,
or instructions for use attached to it state an expiration date in accordance
with special legal regulations, the warranty period shall end on the expiration
date. We usually supply contact lenses with an expiration date longer than
24 months. The use-by date is printed on every product and its packaging. If
you have any questions about these use-by dates, please contact our customer
service help desk at info@Alensa.co.uk

Exchanges and returns must fulfill all of the following conditions:

Lens boxes must be unopened, undamaged,
unused, unmarked and in re-sellable condition*

The products must
be purchased from Alensa no longer than one year from the original
purchase date

*in compliance with EU health and safety
regulations

The exchange and return policy applies to:

Exchanging lenses for different
parameters – Exchanging for a different product (The customer must order
the new product separately and will be issued a refund for the old one when it
is returned to us.)

Make sure you receive a track and trace receipt for your return
as proof of returning the parcel! Our customer service department will ask you
about this if you suspect that something went wrong with your return.

Also,
please ensure to include your own address (sender's address) on the back of
each package sent back to us!

In a worst-case scenario, this will ensure
that the package is safely sent back to the customer and not lost in the mail.

The return of sunglasses and prescription eyeglasses:

The goods must not be used or damaged. The original
packaging must not be destroyed. If you would like to return or exchange
sunglasses or frames within 14 days from the date of receipt, we require that
you return the complete product, including the case, the outer box, everything
inside the box, any cleaning cloths, and any identifying stickers or tags. In
other words, the product needs to be in exactly the same condition as it was
upon receipt. The product is considered incomplete without any of these items.
In case of any missing or damaged items, a return or exchange will not possible.
Thank you for your understanding and compliance.

Prescription lenses are
manufactured based on specific individual requirements, and are therefore not
eligible for returns. Only the frames qualify for a possible
refund.

Every exchange and return must follow this procedure:

Alensa is not responsible for returns that have
not followed the procedure stated here. First, please contact our
customer service via the contact form on the website or via mail to explain the
reason for returning as well as provide any additional information needed (order
number, complete description of the items, etc.) Our staff will review your
request to ensure that it meets all exchange criteria and will advise you on how
to proceed.

Our customer service
representatives strive to reply within 1–2 business days. When your return or
exchange has been approved, you will receive instructions on how to return your
order. If the return is due to the eshop's error, your postage will be refunded
as soon as we have confirmation of your return.

The return procedure
follows 4 steps:

1. Validate your return by contacting
customer service

2. Our customer service will provide you with return
instructions

3. Securely pack your parcel and follow these
instructions

4. Ship your parcel back to us

Please, send unopened and undamaged
packages of contact lenses (or lens solutions) by post in a sturdy box, not an
envelope, to ensure they will not be damaged during transit. Include a proof of
purchase from Alensa as well as instructions regarding the expected action. In
case you need new parameters, included exact information about this. If you are
expecting a refund to your bank account, please include all necessary
information for us to make the transfer. If you have paid online, the refund
will be issued automatically to your PayPal account, or the card from which the
payment was made.

Price of returns

The customer bears responsibility for the shipping
costs associated with returning the product(s). Alensa does not provide a
prepaid option for returns of products ordered incorrectly or no longer needed.
However, if Alensa is deemed to be at fault as the seller, any costs for
exchanging or returning will be covered. Alensa will send you the new lenses at
no additional costs.

Processing time for returns

Alensa will confirm that we have received your
returned items and update you on the status of your new order. We strive to
verify all returns within 30 days. Please feel free to contact our customer
service if you feel there is any delay.

Please note that the return procedure will take
slightly longer when returning sunglasses in their original and
undamaged packaging. This is due to the fact that the authenticity and condition
of returned sunglasses must first be thoroughly investigated and verified by our
main stock department.

The buyer agrees to
respect the processing time needed for each return.

Complaints about Goods and
Services

Alensa will not accept complaints in
cases where the product has already been discarded and cannot be investigated.
Please refrain from disposing of suspected faulty products and provide
photographic evidence of any visible fault or damage. In case of complaint, the
buyer must first notify our customer service department, at which point they
will be advised how to proceed. If a product needs to be returned, the customer
should follow the procedure stated on our exchange
and return policy page.

Complaints about
TopVue products are usually handled according to the terms of our TopVue
money back guarantee as long as all conditions have been met.

Alensa is an online seller dealing in contact
lenses and related products, not an optician or professional medical entity.
This means that it is legally not possible for us to supply trial lenses or
replace individual lenses. Alensa is only able to deal with complete packages.

Suspected faulty lenses or complaints about quality

If you have any complaints about the quality of
your lenses (redness, blurred vision, uncomfortable feeling, dryness), we can
send the lenses to the manufacturer who will then execute a thorough quality
check of the lenses in question. Please note that this process can take up to
several months, including shipping time, as we wait on the final result from the
producer. Some lenses may need to be sent abroad for analysis, which can also
impact length of this process. When a manufacturing error is recognized, we will
send you new lenses with the same parameter combination for free. If,
however, it is determined there is no manufacturing error, we cannot refund you
for the lenses or send a new pair.

If
you wish to return a damaged or faulty product, please pack it in a stiff box
and send it by registered post. This is to prevent damage during transport.
Lenses that have been further damaged in transit will not be accepted, refunded,
nor replaced. In order for the producer to perform a complete check, you will
need to send the lenses and ALL packaging, including original box and any
remaining, unopened blisters printed with the products' LOT number. If you
wish to return any contact lens that has been unpacked (or used), it should be
prevented from drying out during transport. Place the lens in a case with
solution and close it firmly. As each return case is unique, we advise that you
to contact our customer service help desk beforehand to stipulate the exact
details of the return (how many lenses will be returned, was the package opened
or unopened, will the box be included in the return, communication of the LOT
number, …) at info@Alensa.co.uk The item(s)
you wish to return should be accompanied by a letter describing the
product’s fault and the expected result (a refund by the producer or
replacement lenses). Complaints and requests for refunds or exchanges must be
made within 6 months of receipt of goods. A quality check by the
manufacturer can take up to several months. Alensa will not be able to take
action until the producer has given us the final report of the quality
check.

Dissatisfaction due to having received wrong parameters

Always contact the customer service immediately
if you see you have received the wrong parameters, preferably before opening any
of your boxes. In case we have sent you the wrong parameters, due to an error of
our own, you will be refunded or sent new lenses at no additional cost. However,
in case you, the customer, has made a mistake during the ordering process and
the lenses which you have ordered don't match your prescribed parameters, then
Alensa can only replace or refund them if they are unopened, unused and
undamaged. You are required to be in possession of an official prescription no
older than 1 year old. Please pay close attention while ordering as to not
input the wrong values. In case of dispute, Alensa has the right to ask for your
prescription and verify it with your actual order.

Dissatisfaction with
a new brand of lenses

Switching to a new
brand of contact lenses, even if recommended by a specialist, carries a risk
that this new brand may not fit the wearer. The seller is not liable for any
medical complications or discomfort that can result from wearing an unprescribed
brand of lenses. Always consult with your ophthalmologist or optician before
attempting new lenses. Each user can have a different experience with the same
type of lenses. Alensa does not take responsibility for any problems
experienced with lenses bought without consulting an optician or doctor
beforehand. Customers are always expected to be in possession of a valid
prescription and to purchase only the lenses that have been prescribed by their
eye-care professional, without deviation. This also applies to lens
solutions, eye drops and sprays.

We only
exchange or refund contact lenses or other products if the packaging is unopened
and undamaged.

Dissatisfaction with the effect of coloured
lenses

The ultimate effect of wearing
coloured lenses is very subjective and may vary according to numerous conditions
and influences. First, the effect will be influenced by the pigmentation of your
eyes. Second, it can be influenced by external factors, such as light
conditions, make-up and clothing choices. Furthermore, the type of coloured
lenses (enhancing or opaque) may produce a different result on the coverage of
your natural eye colour. Because it is impossible to predict the result for each
individual, we do not provide refunds on coloured lenses on the basis of
dissatisfaction with appearance. The customer agrees, upon purchase, that
coloured lenses are non-refundable, unless a manufacturing error or defect is
recognised by the manufacturer.

Complaints about our website and its
content

Alensa reserves the right to alter
the content of our website at any given time. We aim to provide our customers
with up-to-date information, but cannot be held accountable for temporarily
misrepresented info or mistakes. This also applies to technical problems caused
by malicious attacks or software (viruses, hackers, etc.). If you find any
issues with our website or its content, please notify our customer service so
that we can rectify these issues.

Comments
made by customers on our website do not represent the views, opinions, or
positions of Alensa and must be considered subjective. Such comments must not be
interpreted as guidelines or advice in any way. Alensa will attempt to edit,
correct, or address any potentially misleading or incorrect information.
Problematic or abusive users will be dealt with.

Photos on the website are meant to illustrate a
real version of the products on offer but are not photos of the exact product
the customer will receive. Product photos that display item numbers, expiration
dates, etc. will, when ordered, have different numbers unique to your version of
the product. Some of our products are also produced in several facilities across
different locations, all owned by the same original producer. A product photo
may show location differences from the product you received. These kinds of
location-dependant/time-dependant/unique identification differences in no way
mean that the product you've received is somehow not what it should be. Claims
based on these kinds of logical, self-evident print differences between website
photos and received products will not be accepted.

Alternative Dispute
Resolution

The consumer has the right to
demand Alternative Dispute Resolution if they are not satisfied with the result
of a complaint or if they believe that the seller violated their consumer
rights. They can contact the seller by email on info@Alensa.co.uk If the
seller refuses to conduct the correction or does not reply to the query within a
30-day period, the consumer has the right to submit a complaint to an
Alternative Dispute Resolution entity (ADR entity), legally bound by UK and
European Union law (S.I. no. 343 of 2015). The complaint can be submitted as
detailed in UK and European Union law (S.I. no. 343 of 2015).

The definition of ‘consumer’ for the
purposes of Alternative Dispute Resolution covers natural persons who are acting
outside their trade, business, craft or profession. However, if the contract is
concluded for purposes partly within and partly outside the person’s trade
(dual purpose contracts) and the trade purpose is so limited as not to be
predominant in the overall context of the supply, that person should also be
considered as a consumer. Alternative Dispute Resolution shall apply to
procedures for the out-of-court resolution of disputes concerning contractual
obligations stemming from sales contracts or service contracts between a trader
and a consumer. Alternative Dispute Resolution shall apply to long-distance
purchase contracts only. Alternative Dispute Resolution shall not apply to
disputes where the value of the claim does not exceed €20. The ADR entity can
apply a nominal fee to the consumer for filing the complaint which cannot exceed
€5 including VAT.

Withdrawal from the Contract

Under EU law, everyone has the right to withdraw
from a contract within 14 days of receipt of the goods. In the event of
withdrawal from the contract, the Buyer must observe the following conditions:

Returned goods must be complete

The
goods must not be used or damaged. The original packing must not be opened. If
the consumer opens the original packing, then the product can no longer be used
for hygiene and safety reasons. Such a product is no longer re-sellable and
cannot be returned. This excludes sunglasses and glasses frames. If you would
like to return or exchange sunglasses or glasses frames within 14 days from
your date of receipt of the goods, we require that you return the complete
product, including glasses case, outer box, inserts, cleaning cloths, and any
identifying stickers or tags. The product is considered incomplete without all
of these items, and as such, and a return or exchange will not be made. Thank
you for your understanding and compliance.

Required documentation

Please enclose the proof of purchase issued by
Alensa, its copy or your order number. Don't forget to include your bank account
number, if necessary.

Goods must be returned in the original
condition

Please send the returned goods in
a stiff, cardboard box rather than an envelope (even if it is an anti-shock
envelope). If the shipment suffers damage during transport, we are not obliged
to accept it. In the event of withdrawal from the contract, if the Buyer
observes the conditions above, he will receive a full refund including the
original shipping costs. The Buyer shall bear only the costs incurred in
returning the goods. The refund will be credited to the customer's account
within 2–10 days of receipt of the returned goods in a resellable condition.

Price and procedure for returns

If
all necessary conditions have been met, the buyer will be issued a full refund.
The shipment expenses for the return are the responsibility of the buyer. All
returns must be processed in accordance with the information and conditions
stated on our exchange
and return policy page.

2. Categories
of Personal Data

Alensa s.r.o. processes necessary personal data under
Article 6, part 1.(b) of REGULATION (EU) 2016/679 OF THE EUROPEAN PARLIAMENT AND
OF THE COUNCIL, which are necessary to enter into a contract with Alensa,
s.r.o., including:

3. Processing
Time

In accordance with applicable law, for the purpose of rendering the
performance of the contract and for the purpose of recording the contract and
any future application and protection of the rights and obligations of the
parties, the storage and processing of personal data is for the above purpose
for a period of 10 years from the performance of the last contract, unless
otherwise required by the law for the maintenance of the contractual
documentation for a longer period. The processing referred to above is made
possible by virtue of Article 6, part 1. (b) of REGULATION (EU) 2016/679 OF THE
EUROPEAN PARLIAMENT AND OF THE COUNCIL: “processing is necessary for the
performance of a contract to which the data subject is party or in order to take
steps at the request of the data subject prior to entering into a
contract.”

4. Transmission of Personal Data to Third Parties

Unless required by law, Alensa s.r.o. will not disclose your personal data to
third parties. Alensa, s.r.o. declares that all personal data is confidential
and will not be disclosed to any third parties. Some exceptions include:

Carriers and dispensing points – only the personal data required to
deliver the goods will be disclosed to our delivery partners.

Rating
service providers – only the personal data required to award a rating are
disclosed.

Payment gateway providers – only the personal data
required to pay for the order are disclosed.

Other uses of
your personal information include:

Google Analytics
software provider – Google Inc.

E-mail and SMS communication
software provider – Mailkit

other providers of processing
software, services, and applications that are not currently used by the company.
The administrator does not intend to pass your personal data to a third country
(a non-EU country) or to any international organizations.

5. Marketing
Communications

Commercial messages may be sent to your e-mail address by
Alensa s.r.o. This procedure is allowed by Act No. 480/2004 Coll. Article 7,
part 3 of the information society services unless you decide to reject in the
future. If you decide at any time that you no longer wish to receive our
e-mails, please follow the opt-out link found at the bottom of each e-mail
newsletter or opt-out option in your account overview at our website. Alensa
s.r.o. will keep the e-mail address for three years after the last purchase
agreement between the two parties.

6. Rights of Data Subjects

You can access and update your personal data at any time by signing into your
customer account profile. Under the conditions set out in the regulations, you
have the following rights:

to request the administrator access your
personal information

information about what data is being
processed

to update or correct your personal information

the
deletion of your personal data (unless such deletion of personal data is
contrary to the provisions of this article and the legitimate interests of
Alensa s.r.o.)

to limit the processing of your personal
information

to object to the processing of your personal data.

If you have any questions or concerns about our handling or processing
of your personal data, you may contact us by e-mail: GDPR@alensa.eu, or contact
the Office for Personal Data Protection.

7. Cookies

Our website
uses cookies to make our page relevant, interesting, and user-friendly for you.
Cookies are small files stored on your computer, smartphone, or other device,
and are used within your web browser.

We use cookies for the following
purposes:

to remember your login details;

for the proper
functioning of the shopping basket;

to discover your browsing history
in order to bring you relevant offers;

to improve our site by
monitoring visits, activity, and various functions on the site.

Some cookies collect information that is then used by third parties, and
these third-party cookies directly support our advertising activities. For
example, information about products purchased on our website may be displayed by
an advertising agency as part of the display and customisation of web banner
advertisements on your selected website. However, you cannot be personally
identified by this data.

The cookies used on our website can be divided
into two basic types. Session cookies are deleted as soon as your visit to our
website ends. Persistent cookies remain stored on your device longer or until
you remove them manually (the period for which a cookie is left on your device
depends on the cookie’s own settings and your browser settings). Cookies can
also be divided by functionality. Analytical cookies help us improve the user
experience of our website by understanding how people use it; conversion cookies
help us analyse the performance of various sales channels; tracking cookies,
which, when combined with conversion cookies, help us analyse the performance of
various sales channels; remarketing cookies allow us to personalise the content
of ads and their correct targeting; and essential cookies, which are important
for basic website functionality.

All cookies used by this server are used
in accordance with current EU cookie laws.

You can delete cookies at any
time, but, in doing so, you can lose all the information that allows you to
access our site faster and more efficiently, including customisation
settings.

Make sure your internet browser is up to date, and consult the
help and instructions provided by your web browser developer if you are not sure
how to modify your privacy settings.

Rejecting
cookies

The use of cookies is part of your internet browser.
Most browsers automatically accept cookies by default. You can reject cookies
using your web browser or restrict them to your chosen types.

You can
find information about browsers and how to set cookies preferences on the
following websites or other Internet browser documentation:

8. Links

We display content
that links to third-party sites. We are not responsible for the third-party
sites’ privacy practices and content. If you click on a third-party link,
please note that you are leaving our page, and the personal data you provide
will no longer be covered by this policy. Please read these companies’ privacy
policies to see how they collect and process your personal
information.

9. Data Security

Data security is very important to
us, so we have put in place appropriate physical, electronic, and managerial
measures to protect and secure the data collected through our website. However,
we want to remind you that the transmission of information over the Internet is
done at your own risk.

10. Changes to this Privacy Policy

Any
changes in the processing of personal data will be available on this page. We
regularly review our compliance with our Privacy Policy, in particular to make
it compliant with new laws and regulations regarding data
protection.

11. Contact Us

In the case of any queries or
requests regarding this policy, please do not hesitate to contact us at the
customer service address mentioned below or via the e-mail address: gdpr@alensa.eu.