Canada Pension Plan disability benefit

The achievement of these service standards is a shared responsibility. To help us provide the best possible service, we require you, to the best of your ability, to submit a complete application. In addition, your timely response to questions regarding your application or reconsideration request helps prevent unnecessary delays.

Application for CPP disability benefit

Our standard: Our goal is to make a decision on applications for a CPP disability benefit within 120 calendar days of receiving a complete application

A complete application includes the three documents listed below, which are the forms required by ESDC to determine your eligibility for a CPP disability benefit:

Application for Disability Benefits

Questionnaire for Disability Benefits

Medical Report

Our target: ESDC aims to meet this standard 80% of the time

Our performance for the 2016 to 2017 fiscal year: ESDC met this standard 83.6% of the time

Our performance for the 2016 to 2017 fiscal year: ESDC met this standard 90.1% of the time

CPP disability benefit for applicants with grave medical conditions

ESDC has conducted significant research to develop a list of 32 grave medical conditions, which represents severe and rapidly progressive medical conditions that have a high probability of meeting the CPP disability benefit eligibility criteria. These conditions are advanced enough to cause marked and severe functional limitations, and may result in death. ESDC will determine if an individual has a grave condition based on the information in the application.

Our standard: Our goal is to make a decision for applicants with a grave condition within 30 calendar days of receiving a complete application

Our target: ESDC aims to meet this standard 80% of the time

Our performance for the 2016 to 2017 fiscal year: ESDC met this standard 78.7% of the time

Do not delay in sending your complete application form, even if it takes you more time to obtain and submit the medical report completed by your health care professional. The date your application is received affects the date your benefit begins.

CPP disability benefit reconsiderations

Reconsiderations are made when an individual does not agree with their decision. The request must be made in writing within 90 days after being notified of the decision.

Our standard: Our goal is to make a decision on a reconsideration request within 120 calendar days of receiving the reconsideration request

Our target: ESDC aims to meet this standard 80% of the time

Our performance for the 2016 to 2017 fiscal year: ESDC met this standard 83.5% of the time

Employment Insurance

Payment of Employment Insurance benefits

Our standard: Our goal is for EI benefit payments or non-benefit notifications to be issued within 28 days of filing

Our target: ESDC aims to meet this standard 80% of the time

Our performance in 2016-2017: ESDC met this standard 83.2% of the time

Accuracy of Employment Insurance payments

Our standard: Our goal is for EI payments to be accurate

Our target: ESDC aims to meet an annualized accuracy rate of 95%

Our performance in 2016-2017: ESDC met this standard with an annualized accuracy rate of 95.4%

Access to an Employment Insurance call centre agent

Our standard: Our goal is for EI calls to be answered by an agent within 10 minutes

Our target: ESDC aims to meet this standard 80% of the time

Our performance in 2016-2017: ESDC met this standard 48% of the time

Employment Insurance requests for reconsideration

Our standard: Our goal is for EI request for reconsideration decisions to be finalized within 30 days of the request being received

Our target: ESDC aims to meet this standard 70% of the time

Our performance in 2016-2017: ESDC met this standard 59.6% of the time

3. This Standard only measures time for processes that are within departmental control; hence, time required to issue cheques (a function not performed by the Department), or mailing time required by Canada Post is not included.

Occupational Health and Safety

Guidance to questions on regulatory requirements

Our standard: Our goal is to provide written guidance to questions on regulatory requirements submitted to NA-Interpretations-GD@labour-travail.gc.ca within 10 business days, as well as estimated timeline for answers requiring further research or consideration

Principal Publisher

Our standard: Our goal is for the Canada.ca website to be accessible 24 hours a day, seven days a week

Our target: ESDC aims to meet this standard 99.9% of the time

Our performance in 2016-2017: ESDC met this standard 100% of the time

Temporary Foreign Worker Program - Labour Market Impact Assessments

Service Standard for the Issuance of Labour Market Impact Assessments under the Temporary Foreign Worker Program: 10-Day Priority Processing for Certain Occupations

Our standard: Applicants submitting an eligible Labour Market Impact Assessments (LMIA) application for highest-demand occupations (skilled trades), highest-paid occupations (top 10% of wages in a given province or territory where the job is created), short duration work periods (120 days or less), will receive a decision on their application within 10 business days, starting on the business day after the application has been received by Service Canada

Our target: The target for achieving this standard is set at 80%

Our performance in 2016-2017: ESDC met this standard 79% of the time

Social Insurance Number

Social Insurance Numbers issued in one in-person visit

Our standard: Our goal is to issue SIN in one in-person visit (based on complete applications with all supporting documentation)

Our target: ESDC aims to meet this standard 90% of the time

Our performance in 2016-2017: ESDC met this standard 98.6% of the time

Social Insurance Number applications made by mail

Our standard: Our goal is to issue Social Insurance Numbers for clients that apply by mail (from inside or outside of Canada) within 20 business days of Service Canada receiving the application (based on complete applications with all supporting documentation).

Our target: Target results currently being determined

Our performance in 2016-2017: This is a baseline year.

Newborn Registration Service applications

Our standard: Our goal is to issue Social Insurance Numbers for clients that apply through the Newborn Registration Service within 10 business days of receiving the information from the province of birth.

Our standard: Where information on a Master Student Financial Assistance Agreement is incomplete or inaccurate, our goal is for action to resolve this to be taken within two working days

Our target: ESDC aims to meet this standard 95% of the time

Our performance in 2016-2017: ESDC met this standard 100% of the time

Processing standard for borrower requests on a change in their loan repayment schedule

Our standard: Where a borrower requests a change in their loan repayment schedule, our goal is for changes to be completed within five working days of receipt of a complete and accurate request in 100% of cases

Our target: ESDC aims to meet this standard 100% of the time

Our performance in 2016-2017: ESDC met this standard 100% of the time

Processing standard for Repayment Assistance Plan applications

Our standard: Our goal is for applications to the Repayment Assistance Plan to be assessed within three working days of receipt of complete and accurate information (including all supporting documentation)

Our target: ESDC aims to meet this standard 100% of the time

Our performance in 2016-2017: ESDC met this standard 98.6% of the time

Our standard: Our goal is for clients to be informed of the final outcome of their Repayment Assistance Plan assessment (approved or refused) within two working days of the decision

Our standard: Within 65 days of making a contribution into a Registered Education Savings Plan (RESP), you can expect the Canada Education Savings Grant to be deposited directly into the child's RESP account. Your application must be complete and accurate.

Our standard: Within 65 days from the receipt of a complete and accurate application, a $500 Bond payment will be deposited directly into the child's RESP account. In August of every year, an additional $100 Bond payment will be made directly into your child's RESP as long as the child continues to qualify.

Please do not include sensitive personal information in the message box, such as your name, address, Social Insurance Number, personal finances, medical or work history or any other information by which you or anyone else can be identified by your comments or views.

Any personal information collected will be administered in accordance with the Department of Employment and Social Development Act, the Privacy Act and other applicable privacy laws governing the protection of personal information under the control of the Department of Employment and Social Development. Survey responses will not be attributed to individuals.

If you wish to obtain information related to this survey, you may submit a request to the Department of Employment and Social Development pursuant to the Access to Information Act. Instructions for making a request are provided in the publication InfoSource, copies of which are located in local Service Canada Centres.

You have the right to file a complaint with the Privacy Commissioner of Canada regarding the institution’s handling of your personal information at: How to file a complaint.

When making a request, please refer to the name of this survey: Report a Problem or Mistake on This Page.