Placing an Order
To place an order on our website, go to the DVDs page and just click on the order button of the DVDs you want to purchase.
This will take you to the order page where you can also order a supplemental DVD or order both DVDs at a reduced price.
If you would rather place an order by phone, please call us anytime.

Toll Free:
877- 204 - 0292

We answer our phones! (unless we're working with a horse)

If we're out working with the horses, be sure to leave your phone number and a good time to call you back. We WILL call you back.

If you have questions regarding any of our products and services, you can email us 24 hours a day, 7 days a week, at info@horse-training-videos.com. But why not just give us a call?

Our Personal Guarantee and Return Policy
We pride ourselves in the high quality of the content of our videos.
Nevertheless, rest assured that if this isn't the type of training for you and your horse, you can return the DVD and we will refund you the item cost (we don't refund the shipping and handling charges).

We want you to be 100% satisfied with our training/teaching videos/DVDs
or we refuse to keep your money!

If you need to return something, please send an email to orders@horse-training-videos.com or call us
at 1-877-204-0292.

Methods of Payment
We are now using PayPal™ as our Merchant Account. This will allow you to make payment from your PayPal™ account or a credit card. Either way, the process of payment is through a secure server. Please note: Your PayPal™ or credit card statement will show a payment to BP Equine.

Shipping
Most orders ship the same day as ordered by USPS Priority mail and can be tracked. So if you don't recieve your order in a few days, let us know and we'll find out where it is. There have been occasions where the mail carrier failed to leave the package and also forgot to leave a note saying he/she had tried to deliver it. There is no signature required but different post offices apparently do things differently.
Canadian shipments are sent USPS air mail letter and the S & H is the same as for US customers. However, it will take longer than 3-4 days to get to you because of the cross-over to the Canadian mail delivery system.

Other International shipments may require an additional shipping fee depending on the country to which we are shipping.

Sales Tax
Sales tax will only be assessed for orders that are shipped within the state of New York (8.0 %).
This is due to the fact that our corporate office is in Mendon, NY. All other states and countries are tax-exempt.