Comments

Have had the same issue twice. Just do a forced restart by holding the power and volume up key. Seems to resolve the issue immediately. I'm surprised however by the customer support on the forums here. No intervention or response from the HMD team. Sad.

I am also facing the same issue. The touch and finger is working. It is resolved by doing a re-start. I follow 02 steps to restart. 1) power button + volume up together for 10 seconds. 2) press the power button and tap just on the right side of the screen where u usually get the restart option. Since touch is working and if u hit the restart option correctly, then the phone gets power on after about 10 seconds. From the thread below I found a useful tips that the options are visible in bright sunlight, that I shall try next time. Goodluck.