Configurable lists widget won't load.

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homehealthsolutionsllc

Asked on December 21, 2016 at 10:56 PM

There are several blanks in the form when we pull it up today. Is there a problem?

Can you please give us more details about the issue you are having? Did you mean there are several blank submissions in your form? If so, please provide us the forms in which you've encountered the issue.

We'll be waiting for your response.Regards

homehealthsolutionsllc

Answered on December 22, 2016 at 05:45 AM

We have several different forms we use internally. When the reviewers go in to enter items, the blanks are not there for them to enter data. Example the form below should have had blanks to enter data under agency response M1021 and M1023 and auditor response. This is on SEVERAL of the forms and they are in different areas. Hope that makes sense. J'non Griffin, RN MHA WCC HCD-10, COS-C710 Langston RdCarbon Hill, Al 355491-888-418-6970www.homehealthsolutionsllc.com...

JotForm Support

seth

Answered on December 22, 2016 at 06:06 AM

Hello,

I checked the form "CodingOnly". Please confirm that this is one of the forms that you are having trouble with.

I replicated the issue on my FireFox browser when I use ForeFox NoScript plug-in. I disabled the plug-in but it still blocks the "Configurable Lists" Widget:

When I try it on Chrome browser without any plugin The form works properly:

In this case you can use NoScript Widget, that notifies users about their script blocker plug-ins:

Please also allow scripts on your script blocker if you are using one. If this is not the case, please contact us again.

Regards.

homehealthsolutionsllc

Answered on December 22, 2016 at 06:45 AM

Not sure if this is one, but Neogen, OASIS comparison, and Comprehensive SPH I know were some of the ones. Since several users had the same problem in multiple forms. So what you are saying is to see about disabling any plugins? or to enable javascript. It was working fine yesterday morning, but later in the day started having problems...

JotForm Support

seth

Answered on December 22, 2016 at 07:05 AM

Hello,

I checked the Oasis Comparison form and Comprehensive SPH form. They are working properly, However it takes a lot of time to load on FireFox browser, they are working fine on Chrome browser. Please check the forms working on Chrome. We suggest our users to use Chrome since JotForm works best on Chrome browsers.

I will let our developers to know about the issue. We will inform you about the progress via this thread.

Thank you very much.

Best.

PS: FireFox has a plug-in called "NoScript". It blocks javascripts on web pages. JotForm uses javascript. Hence if the users have this plug-in, they can't view the page properly. You can add our widget to your form "NoScript" which notify a user if he/she is blocking javascript.

homehealthsolutionsllc

Answered on December 22, 2016 at 08:46 AM

We have several users state they were using chrome and it still occurred...

JotForm Support

seth

Answered on December 22, 2016 at 08:55 AM

I have contacted to our developers. We will inform you about the progress.

Thank you very much for giving detailed information.

Regards.

homehealthsolutionsllc

Answered on December 22, 2016 at 09:45 AM

Also on the Carle form either no boxes under rationale or sad faces J'non Griffin, RN MHA WCC HCD-10, COS-C710 Langston RdCarbon Hill, Al 355491-888-418-6970www.homehealthsolutionsllc.com...

JotForm Support

Chriistian

Answered on December 22, 2016 at 11:02 AM

I tested your form (http://www.jotform.us/form/61726241421144) on both Firefox and Chrome but I was not able to replicate the issue. The widgets were properly displayed on my end. Can you check again on your end and see if the issue still persists on your end?

Chrome:

Firefox:

If the issue still persists, can you provide us a screenshot of the console of the browser? To access the console in Chrome browser, just follow the instructions below:

We continue to have the issue on multiple browsers with multiple forms and multiple users. I just had one user said the widgets/blanks were showing except one and when she went to submit the form it did not submitAttached is one user screenshot J'non Griffin, RN MHA WCC HCD-10, COS-C710 Langston RdCarbon Hill, Al 355491-888-418-6970www.homehealthsolutionsllc.com...

In the meantime, I have cleared your form caches to refresh your forms. Can you please check if the issue still occurs on your end after the caches were cleared? If so, I would also suggest updating the widgets on your form. Simply click the wand icon on the widget and select Update.

I see that my colleague Seth has contacted our developers about this. If we hear any news from them, we will let you know on this thread.

Regards.

homehealthsolutionsllc

Answered on December 23, 2016 at 04:45 PM

Is there any update on this? We are continuing to have the same problems. J'non Griffin, RN MHA WCC HCD-10, COS-C710 Langston RdCarbon Hill, Al 355491-888-418-6970www.homehealthsolutionsllc.com...

We need to be able to reproduce the issue first before we can elevate the issue to the next level support.

So far there is no updated response yet from our developer.

We will wait for your updated response.

Thanks.

homehealthsolutionsllc

Answered on December 23, 2016 at 05:45 PM

It is not on a website, we access the forms from your siteI actually had it happen on safari to me under Comprehensive WPB this morning. Some people are still able to complete their forms, but some can not. Some can get through but then when they hit submit it is not saving. It is happening to several people in several different browsers. I told them to use Chrome per instructions a couple days ago, but had one user tell me she cleared her cache (per instructions yesterday), but finally changed FROM Chrome and got it to work this afternoon. This problem started, it seems, Wed afternoon. It worked fine that morning for everyone. Was there an update or something that may have happened on Wed?J'non...

JotForm Support

jonathan

Answered on December 23, 2016 at 06:01 PM

Thank you for providing more details and explanation.

We were not abel to produce the issue but I agree that it is possible that some users and type of browser they used could be having the problem.

I have now forwarded this thread to our higher team support so that they can investigate this issue as well.

We will notify you here once we have update and fix available. We also apologize for any inconvenience caused.

Thanks.

Jnon griffin

Answered on December 25, 2016 at 09:38 PM

continue to have problems.

I

JotForm Support

ashwin_d

Answered on December 26, 2016 at 12:44 AM

Hello Jnon,

I'm sorry for the trouble caused to you.

My colleague have already reported this issue to our backend team. We will get back to you as soon as we have any update from them.

Thank you!

homehealthsolutionsllc

Answered on December 29, 2016 at 09:45 PM

We are continuing to have problems with multiple browsers, multiple auditors (although some auditors have no problem), and multiple forms. Some of the boxes/widgets will not show, sometimes they show a frown face, and sometimes the form will not submit at all.Can I get an update from this?J'non...