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Lufthansa InTouch is the ultimate expert in Customer Service; we provide innovative solutions for seamless care in air travel. Our multicultural, multilingual team provides customer service excellence for the Lufthansa Group airlines. We also design cost-effective operational solutions for a select portfolio of clients.

We pride ourselves on:

Cost efficiency

We design and operate cost-effective customer service solutions for the Lufthansa Group airlines. We equip our global service teams with multiple skills and steer them centrally, providing service excellence for the Lufthansa Group.

In today’s world, customers have many ways to communicate with service providers: e-mail, phone, online chat or social media platforms. We see this as an opportunity to provide ultimate efficiency to every customer, every day.

Remote Revolution with Home-Based Agents

Lufthansa InTouch bases its success on top quality people and processes that are effective and in line with recognised standards. Our innovative service solution has expanded beyond the boundaries of traditional workplaces, allowing our Customer Service Consultants to carry out their duties from the comfort of their home.

We Have

2230

Team Members

Working In

7

Service Centres

in More Than

90

Markets

We Speak

30

Languages

We handle over 11 million customer interactions per year.

Part of Your Journey

From the moment you book your flight, we're standing by to assist in any way we can.

Taking Businesses to New Heights

We provide bespoke service innovations to companies and organisations who mean business.