I can't install an app

This troubleshooting guide will take you through a number of possible causes to help you find a solution to your problem.

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Before you start this troubleshooting guide you need to check one important thing:

Can you access the internet?

It's important to find out if you can access the internet by loading a website in the browser on your mobile phone. If you can't access the internet, you need to solve this problem. By solving this problem you'll most likely solve your problem with installing an app.