Friday, November 28, 2008

Kroger: Right Store Wrong Price

A Kroger is walking distance from where I live. Albertsons is across the street. Rock throwing distance away. Albertsons was the worst of the grocery stores when I lived in the northwest. I was appalled to move to Texas and have people tell me Albertsons was the best grocery store in the Dallas/Fort Worth zone.

I was also appalled to learn, a couple years ago, that Krogers bought Fred Meyers. Fred Meyers is/was a very good, huge department store, that also has/had a good grocery section. Fred's was based in Portland. The Fred Meyers I once knew is no more. It has been Krogerfied.

One of the reasons I do not like either Albertsons or Krogers is the frequency of price mistakes. Never in my favor. Krogers used to have a money back guarantee if the price rings up wrong sign prominently displayed. I don't see that sign anymore.

When the price was wrong I used to enjoy going to customer service and getting my money back and thus the item for free. But that is way too much bother. I get my satisfaction now by Blogging about the bad store.

So, this morning I went to my nearby Super Wal-Mart. I forgot to get popcorn. Air popped popcorn is my dinner most evenings. So, a few minutes ago, with evening rapidly approaching, I did what I don't like to do and went to my nearby Krogers to get popcorn. And cheese. Kroger is one of those annoying stores that has a "Reward" card. Krogers calls theirs "Krogers Plus Shopper's Card." Albertsons dropped the card idiocy, earning points with me. But I still don't shop there.

So, the popcorn had one of those "Krogers Plus" card signs saying that with your "Krogers Plus" card the popcorn was 2 for $3. Regularly $1.99. The cheese was 3 for $5 with the card.

So, I got only 2 items. The popcorn scanned at $1.99, not the expected $1.50. I pondered calling 911 to report the robbery. I've seen shoplifters arrested at this Krogers. I think the Kroger manager should do some hard time in the local pokey.

Ironically, just last week I was in the same Krogers, getting milk. The person with me saw something perceived to be a good buy due to the "Kroger Plus" thing saying it was a certain price. I said, you can't trust anything you see in Krogers, it's messed up half the time. Which tonight, turned out to be precisely accurate.