I called verizon and repeatedly was reassured I wasn't in a contract. Months later when my service went out two hours before the super bowl I tried to cancel and they told me I entered a contract by not responding to an email they sent me months before (which landed in my gmail junk folder). But the service rep said I'd only get an email confirming my service and it was not necessarily a contract needing a confirmation. When I moved months after that, they charged me $80 to disconnect. It's like dealing with gangsters. This is by far the worse business I've dealt with in my 40 years of life. In every interaction they lack compassion and are unforgiving. I loathe Verizon in every way and I have no respect for anyone affiliated with them. They are the lowest life forms on earth.