Hi! I've tried to get my driver's license photo to be verified, but it isn't working. It probably has to do with the fact that it's still a vertical license (below 21). I'm currently 22, but haven't gotten it switched over. Is there still a way for me to get it verified so I can start work?

I am in the process of creating my Upwork account. Upwork asked me to verify my ID. While my ID is my full legal ID and the picture matched all of the criteria, nearly immediately after submitting the ID I was notified that Upwork was unable verify my ID. I believe this issue stems from my profile name not originally matching my FULL name on my ID (though I did change it when submitting my ID).

My only question is that my account has been put on hold now and I don't see how I can resolve this issue as there is not a place I can find where I can reupload my ID or try again. What can I do to resolve this issue and get my account verified and reopened?