lots of unusual problems being reported tonight that will probably be resolved by something simple like a server reboot at Sparkol tomorrow (just a guess).

-Mike (videoscribe user)

M

Mike Metcalf

On Wed, 25 Feb, 2015 at 4:51 AM

(I'm not saying for sure that the ctrl Z problem is one of those problems, but it might be.)

-Mike (videoscribe user)

Matthew Cook

On Wed, 25 Feb, 2015 at 10:01 AM
Admin

Restarting VideoScribe may help. Does this happen on all scribes or is it a particular scribe that you find this occurring on? If it is a particular scribe, there may be something about that scribe which is causing the issue. You could save the scribe to your online directory (cloud icon), let us know the name and we could take a look.

S

Sean Bossert

On Wed, 25 Feb, 2015 at 3:37 PM

I've tried restarting. It's on the TVBot promo file on the cloud, specifically when I move one of the screenshot images.

Thanks

J

Jerold Hilgenberg

On Wed, 25 Feb, 2015 at 6:39 PM

I had the same issue with the version I downloaded Sunday (today is Wednesday.) The CTRL-Z worked at first, but then stopped --- can't pinpoint exactly when.

I uninstalled and installed version 2.0.3 and this feature now seems to be working.

Matthew Cook

On Thu, 26 Feb, 2015 at 4:04 PM
Admin

We have also found that restarting your computer can help to resolve this issue.

B

Bruce Graham

On Thu, 26 Feb, 2015 at 7:22 PM

I regularly delete images instead of copying (by mistake), and find that Undo never works.

Joe Clarke

On Fri, 27 Feb, 2015 at 3:23 PM
Admin

Just to verify that the CTRL+Z/Undo option does a very specific function in VideoScribe.

In VideoScribe, using this will revert canvas positions of images on the canvas.

Undo does not remove items or edit texts.

Here is an example of how VideoScribe Undo works.

We are currently developing a more comprehensive Undo feature which will enable more functionality within VideoScribe.

If you're unable to use Undo in the way shown in the Video, please try restarting VideoScribe and send us a support ticket if you need further support.