If you just installed XP with Service Pack 3, you might want
to doublecheck your browser's current Player here:
http://www.adobe.com/shockwave/welcome/Internet Explorer will use the ActiveX version, other
browsers use Netscape Plugins... may need to do two installs.

1. Click in the black area. What happens?
2. Clear cache and refresh the browser. This seems to work in
some cases.
3. Can you view the site using another browser? If so, which
one?

If you still can't view, help us troubleshoot by:
1. What OS and browser(s) are you using?
2. Doublecheck your version of Flash Player
here
What version are you running?
3. Screen captures are great. What happens when you right
click in the black area? Do you get a menu or error message (please
describe). “Allow blocked content” message" on IE?
Other warning messages, pop-up windows, etc. Any extra info is
helpful!

Hello Rob_QVC: I'm interning with the Kuler team and willl
try to help you with the black screen problem. I understand that
you have already tried uninstalling and reinstalling Flash Player
using a standalone uninstaller. (if not please try this). If you
provide me with the following information I'll help you track this
down -

1. Click in the black area. What happens?
2. Clear cache and refresh the browser. This seems to work in
some cases.
3. Can you view the site using another browser? If so, which
one?

If you still can't view, help us troubleshoot by:
1. What OS and browser(s) are you using? (Rob_QVC - I know
you're using Windows XP, SP2, IE7)
2. Doublecheck your version of Flash Player here What version
are you running?
3. Screen captures are great. What happens when you right
click in the black area? Do you get a menu or error message (please
describe). “Allow blocked content” message" on IE?
Other warning messages, pop-up windows, etc. Any extra info is
helpful!

I'm having problems loading the Kuler site, It worked for me
before, but now I get a black screen. I'm using FF3, latest Flash
player (unisntalled the old flash using the Flash uninstaller and
installed the latest version), and running in XP SP3. I also tried
it using Safari for Windows, still can't get it to run. Kuler
desktop is also problematic, I'm getting this message all the time
"kuler kutoff! Your session has timed out, Please sign in again".

Any update on this problem?

I tried loading it again before sending this message and it
worked...I closed it to test if the problem is solved (which i
don't know how), unfortunately I got a black screen again.

1. What OS and browser(s) version(s) are not working?
Mac OSX 10.5.5; latest versions of Safari and Firefox both
are not working.
2. Did you do a manual uninstallation by downloading and
running the standalone Flash Player uninstaller from Adobe?
Yes
3. Has the site ever worked for you on these browsers?
Yes, in previous operating systems
4. Any other clues to help us track this down?
We recently spent a small fortune upgrading all of our
machines to Leopard and CS3.

Hello, that is very strange. Is this still happening? (FYI,
if you have Illustrator CS3, you can also access Kuler themes
through the Kuler panel Windows > Adobe Labs > Kuler. If it's
still happening I'lll log a bug. Can you confirm what version of
Flash Player you reinstalled?
Sami

I have a PC with XP as my operating system. When I went to
the Kuler site with Firefox I got a black screen, even after I
installed the newest version of the Adobe Flash Player. When I
visited the site using Internet Explorer, after I installed the
latest version of the Adobe Flash Player (the one offered on the
Internet Explorer page) Kuler all of a sudden loaded correctly. For
some reason I am only able to use Kuler when using Internet
Explorer. I still can't access the page with Firefox.

Hi Folks,
I was also getting that problem long time and I was looking
for solution on this forum so long. now I've got problem solved.
The cause of that problem is that we have 'Adblock' plugin
installed on our browsers.
Simply disable that plugin from Tool>Add-ons>Extensions
(temporary disable from Adblock menu doesn't work) and restart
browser.

I love adobe kuler.

I hope everything should be fine and this long time unsolved
topic could be closed :)

I was having the same trouble with Firefox 3.0.3, then again
after upgrading to 3.0.5. Kuler worked fine in IE7, but no matter
what I did (updating Flash, etc.), I was still getting the black
screen.

Thanks to wbthomps, disabling adblock did the trick! Kuler
now works in Firefox again for me. For everyone else still having
troubles with FF, if adblock isn't the problem, maybe there are
other extensions interfering?

Currently i have Firefox 3.1.5 with Adblock Plus but it wasn't necessary to deactivate it. My flash player ver 10,0,22,87. I was having the same problem with the damn black screen. Somehow... worked when It came to mind the following: