Payment/Delivery Options

Base Miles Calculation

Additional Bonus Miles will be allocated for a journey in Business or First Class.

Any promotional bonus miles is not included in the display.

Voyager Base Miles displayed may differ from the Miles allocated in Voyager, depending on the final reservation. As a SAA Voyager member, you will receive these Miles on completion of your journey.Please ensure your Voyager number is inserted when completing your traveller details.

ABOUT TAX INVOICES

After requesting your Tax Invoice online ,a PDF document will be e-mailed to you within 72 hours,to the e-mail address provided.

If a Tax Invoice has been successfully generated from the South African Airways Tax Invoice System, the onus rests on the recipient to ensure that his/her mailbox has enough space to receive an e-mail - with a PDF attachment; and that his//her service provider or exchange server allows for delivery of such e-mails. South African Airways, can not take responsibility for undelivered e-mails due to any other reasons beyond our control including the above.

Prescribed details required from the South African Revenue Service on a tax invoices

Tax invoices must ordinarily reflect all the following details (Section 20(4)):

Infants do not qualify for Voyager miles.

Additional Bonus Miles will be allocated for a journey in Business or First Class.

Any promotional bonus miles is not included in the display.

Voyager Base Miles displayed may differ from the Miles allocated in Voyager, depending on the final reservation. As a SAA Voyager member, you will receive these Miles on completion of your journey.Please ensure your Voyager number is inserted when completing your traveller details.

Unaccompanied Children

Unaccompanied children information

Our Unaccompanied Minors service ensures that from check-in to final arrival, your child is always under the best care. So, when your child has to travel alone, book a flight with South African Airways (SAA). It's the next best thing to being there yourself.

Who is eligible?

An unaccompanied minor is a child (5-11 years old) who is travelling without the supervision of a parent or guardian who is 16 years or older on an SAA flight.

Children, under the age of five, are not accepted for the Unaccompanied Minors service, if they are accompanied by a guardian who is 16 years or older.

A young passenger is a child who is at least 12 years old, but under 16.

For the purpose of fares, any passenger between the ages of 12-16 is considered an adult; therefore, no special handling is required unless requested by the parent.

Reservations for unaccompanied minors cannot be booked online, so please contact our call centre. Place any meal requests for your child at time of booking, or at least 24-hours before departure.

Inform us of any critical information such as the language of the child if he / she cannot speak English, first time flyer, medication, date of birth etc. Some children might need to be cleared by our medical reservations office.

Our partner airlines and codeshares may have different regulations, age limits and charges so please check with them directly.

Conditions of travel

Unaccompanied minors should reach their destination before 20:00 for all direct flight, in cases where connecting flights are applicable it is not mandatory. Connecting flights may not be on the next day.

Booking was done through the Central Reservations Office

They are in possession of written consent (see reverse of last coupon on unaccompanied minor booklet - AW615) from their parents or guardians

They are escorted to the airport and checked in by a responsible adult, and received at destination by an authorised adult

Before you fly

Baggage allowance: Children travelling alone are entitled to the full adult baggage allowance for the class in which they are travelling, if they are paying at least 50% of the adult fare.

Travel documents: On international flights your child must be in possession of the necessary documentation: a valid passport, visas and health documents.

Travel companion: Encourage your children to take a favourite toy onboard, and charge them with the responsibility of looking after it throughout the flight. This will help your child feel more secure and ‘at home’.

In the air

Before the flight, the cabin crew will be notified of your child's name, age and any special requirements. They will regularly check that your child is comfortable and entertained throughout the flight.

On arrival

Upon landing, your child will be introduced to a SAA host, who will escort him/her through airport immigration to arrivals, and personally hand over him/her to the parent or guardian. This person must carry proof of identification. Kindly make sure that the appointed guardian is not late, causing unnecessary distress to the child.

Transit

At transit stops your child will always remain in the care of either cabin crew or ground staff. It is each parents responsibility to ensure that all airlines the child is travelling on has confirmed the service.

Onward & return flights

Should you need to change your child’s travel plans, inform SAA at any time before or during the trip as restrictions do apply to some airfares. Please check that the request for travel as an unaccompanied minor or escort provision is transferred to the new flight.