Our returns policy

We take a lot of trouble to make sure that Universalis is what you want before you pay for anything. It is less bother for you in the long run, and a lot less bother for us. This is why we offer trial versions of everything, and ask you all those questions before you actually buy a registration code.

We also design registration codes so that they do not add any new features: they just remove a time limit. This means that you know, before you buy a registration code, whether Universalis is suitable for you.

All the same, mistakes are possible.

Cancelling a registration code purchase

If you have just bought a registration code and decide that you shouldn't have, then contact us at once and explain what has happened.

If you do it within a couple of days, the credit card transaction will not have been processed. We will cancel it, and nothing will be charged to your card.

If you do it a little later, the credit card transaction will have been processed and your card will have been charged. In that case, we can make a refund through WorldPay. One thing to remember is that because we charge in sterling we have to make refunds in sterling. If you are not in the UK then exchange rates may have moved between the charge and the refund, so you may make a tiny profit or a tiny loss overall (it depends on the policy of your credit card provider).

Cancelling an app purchase

We are given no information about app purchases by Apple, Amazon or Google Play, and we have no influence or control over them. We cannot ask them to cancel a purchase. But you can.

Apple, Amazon and Google Play all have their own returns policies. In most cases these are generous and you will be able to cancel a purchase within a reasonable time. The law is on your side anyway. Within the EU, "distance sellers" are obliged to give a refund if you ask for one within 14 days (whatever the seller's web site may say). Other regions may have other rules.

You will find a customer service link close somewhere within the web page or App Store page you used to buy the app. It is usually discreetly placed but it is not actually hidden. If the system asks you for a reason for cancellation, "bought by mistake" is usually the simplest thing to say: they don't want a detailed explanation, just a box to tick.