Make sure you receive important email messages from Intuit

If your email account isn't receiving messages from Intuit's do_not_reply email address, you can add it to your program's list of accepted senders.

This important Intuit email address provides users with information such as login verification codes.

Note: If you are using a corporate email account, you may need to work with your IT department or administrator to complete the process.

Troubleshoot missing emails

When trying to troubleshoot missing emails there are a few things to think about.

Validation code emails during sign-in come from do_not_reply@intuit.com and usually take 1–2 minutes before you receive it. Make sure to check your spam/junk folders.

Most email domains offer a search option. Search your all of your folders (including spam/junk) for the email address “do_not_reply@intuit.com”.

Some email domains may block @intuit.com communications on their servers. These steps may resolve your issue:

Send an email to do_not_reply@intuit.com. This should trigger the email domain to recognise the @intuit domain as a trusted site. Then try your request again.

Wait at least 5 minutes after requesting a new verification code to see if the email appears in your inbox.

If the email does not appear after 10 minutes, please contact your email provider to evaluate security settings for your email profile.

Get to know Intuit's service email addresses

Whitelisting Intuit service email addresses to prevent missed emails

At Intuit, we provide our users with services that enhance their QuickBooks Online experience. Each of our services has their own email address. These service related email addresses need to be set as a "safe sender" or whitelisted on your email account to make sure you receive important communications from these services.