IMPORTANT MESSAGE TO OUR CUSTOMERS!

Elk River Municipal Utilities is going through some exciting changes in the billing department. We will be transitioning to a new software company on February 2, 2015!

What does this mean for our customers?

1. Your bill will look different. We will be sending a "How to Read Your Bill" insert to assist you in navigating around the new bill.2. If you participate in our online billing, you will need to set up a new account. Your current online account and any online payment schedule you have set up right now will not transfer to the new system. You will not be able to set that new account up until after February 2nd. After that date, you will be able to access the new online system through our website at www.elkriverutilities.com. 3. Our "Pay by Phone" number will change. We will be releasing that new number on a flyer in January. You can continue to use the 1-877-781-1008 number through January.

Our new software will provide more options to our customers and staff is looking forward to the efficiencies it will bring. As always, ERMU staff is committed to providing excellent customer service to our customers. We will be providing more specific information on this change in January. Please call us at 763.441.2020 with any questions you may have.