SALON POLICIES

SATISFACTION GUARANTEE

We guarantee all our work. If you don’t love your service, please let us know. We will do everything we can to make it right.

NEW CLIENTS

Please allow a little extra time on your first visit to 554. We like to spend a few extra minutes to get to know you a little better and we would love to have a chance to show you around and make sure you feel comfortable.

LATE ARRIVAL

We value your time and will make every effort to start your service on time. We understand that sometimes being late is unavoidable, however, due to scheduling commitments to other clients we may need to reschedule any appointment for which you are more than 15 minutes late. We will do our best to accommodate your service, however, it may be necessary to modify the service. If the service must be reduced you may be charged for the original service booked.

CANCELLATION POLICY

Please understand that when you forget or cancel your appointment without giving enough notice, we miss the opportunity to fill that appointment time, and clients on our waiting list miss the opportunity to receive services. Our appointments are confirmed by email 3 days in advance and by text 1 day in advance because we know how easy it is to forget an appointment you booked months ago. Since the services are reserved for you personally, a cancellation fee will apply as follows:

• Less than 24 hour notice will result in a charge equal to 50% of the reserved service amount.

• “NO SHOWS” will be charged 100% of the reserved service amount.

Clients who fail to show for an appointment may be asked to reserve future appointments with a deposit.

ALCOHOL

Complimentary beverages are available for our client's enjoyment. For liability reasons, only two drinks per person will be offered. ID may be requested for any guest who look under 25. Drinks will not be offered to any guest who is intoxicated.

CONFIDENTIALITY AND PRIVACY

We respect and value your privacy. All information provided by you will be held in strict confidence, as will any conversations you have with your service provider. Client lists and emails will not be shared in any capacity with any outside companies.

MINORS

Spa guests must be 18 years of age or older to receive treatments without the approval or accompaniment of an adult. For safety reasons, and to provide a relaxed atmosphere for all of our guests, children under the age of 10 are not allowed on the salon floor or in the spa area unless receiving services and must be accompanied by an adult at all times.

CELL PHONES

In order for us to maintain a calm and relaxing atmosphere, we respectfully request you turn off or silence your cell phone when entering the salon. Please understand that a ringing cell phone during a service can be a disruption for our other guests, and a distraction from our work, as we strive to provide you with a relaxing and wonderful experience!

SERVICE PACKAGES

Service Packages do not expire and may be used at any time. They have no cash value, are non-refundable and non-transferrable.

GIFT CARDS

Gift cards are like cash and may be used for anything in the salon; products, services, packages and gratuities. Gift cards do not expire and are transferrable. All gift card sales are final and may not be redeemed for cash. Lost gift cards cannot be refunded.

RETURNS

Products may be exchanged within 30 days of purchase, or returned for in-salon credit with a copy of your original sales receipt.