I found the entire experience of using UPack very easy.
Pods delivered to my door. Picked up and shipped. No gas cost. Time frame is rather flexible, within limits. Then delivered to end destination, all for one price. They have lots of discounts offered as well.
I did do a comparison to their competition and UPack was considerably less expensive and pod size was more what I needed.
It is really cost effective, as long as you don't do what I had to, which is leave your belongings in the pods f... See Moreor an extended period. The storage fees are pretty high. Understandable because you're keeping them from using those pods for the next person that needs them.
If that does not happen, the cost is often lower than renting a truck and associated gas.
The drivers were polite and professional.
My belongings arrived safely and with very little disturbance. But pack well to avoid things falling over inside the pods. That's on you.
There was never any confusion about steps needed to take at each stage. Information is provided and backed up in multiple formats. Paper, verbal and email.
If I have to move any distance in the future, I will definitely use UPack again. Been a UHaul customer for decades and have moved far more than the average person. Always happy with that choice.

We had way too much for the cubes and opted for the trailer. They subbed us out to Old Dominion Freight lines. So they parked a 28ft trailer and ramp in our driveway. Worst thing that happened was a guy showed up too early to pick it up. We told him we weren't ready and his dispatcher said "oops" and he had to come back later. These folks were amazing. Prompt, friendly, helpful. Their system is great. When you call ABF to tell them to drop off or pick up their system recognizes your phone n... See Moreumber and transfers you directly to the dispatcher you need to be talking to, in our case OD in Asheville. Would recommend them to anyone. Thanks ABF and ODFL

Working with UPack was a the least stressful part of my move from California to Wisconsin.
From getting the quote to delivery and pickups of the trailers there was clear communication and wonderful friendly drivers!
Highly recommend this an option for a cross country move!