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“Ask to be away from the pool. Supposedly it closes at 11PM but my husbands heard people partying there until 2AM.” (puffinmom)

Jan 7, 2015

“Some rooms have balconies -- if you like fresh air, ask for one. They don't cost more and otherwise in the tradition of US chains, windows cannot be opened. Upper floors may be quieter, but then there is the elevator problem. A long wait for floors above 12.” (LAH606)

Dec 18, 2014

“go to the Barcello” (802alexc)

Nov 16, 2014

“Ask for a room with a balcony, Better views!” (560rajivn)

Nov 5, 2014

“Choose one that does not face the bars and discotheques downstairs if you want a nice quiet sleep.” (miguelc62)

Sep 28, 2014

“Ask for a room with an outside veranda with view of the City.” (michaeltN544PZ)

Sep 24, 2014

“Ask for a room that is divided from the other by a wall, and not just by a wooden door, you don't want to listen to every single activity from your room neighbors.” (Luisjds)

Apr 26, 2014

“You need to buy a bottle of water from outside because there is no water in the room and if you ask for one they will charge the equivalent of 2 US$.” (DagoSan50)

Apr 9, 2014

“Rooms on the backside are quieter.” (181rickb)

Mar 11, 2014

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I stay here 6 to 8 times a year. Bell staff are friendly and helpful. Reception are professional and multilengual. Restaurant is usualy empty & pricy but serves good food. No heat in the winter can suck on very cold nights.

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oordonez, Public Relations Manager at Holiday Inn Guatemala, responded to this review

Dear 66gto66c10:
Thank you for taking the time to let us know about your experience with us, We are very greatful for your comment.
Is great to see that our staff is doing a great job with our clients, we appreciate your remarks and we will let the people involved know about them.
Looking forward to have your visit again....
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Parts of the room I was in were quite shabby. The lobby didn't match the room. Housekeeping was average. There is no concierge. This was a safe place to stay in, but could be so much better. Upon checkout, my bill was not accurate. I was in a hurry, so I didn't notice it until I was gone.

Dear captainroberto:
Thank you for sharing your comments about your stay with us.
We love to hear that our location was one of the most important factors and convenient for you.
We appreciate your remarks and we will let know your observations to the departments involved.
We know you have many choices when it comes to lodging and we hope...
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Here's my list of pros and cons:
Pros- comfortable, quiet room
Fitness center- yes and things work
Business center- they have one but I did not use it
Nice restaurant
Nearby grocery story
Seemed like a safe area to walk around
Friendly helpful staff
Cons:
No free breakfast
Restaurant very exensive
Airport shuttle takes the scenic route so plan for...
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oordonez, Public Relations Manager at Holiday Inn Guatemala, responded to this review

Dear Sue T:
Thank you for taking the time to comment about your stay with us. Comments from guests like you make us want to do our job better every day.
We appreciate your remarks and we will let know your observations to the departments involved.
We understand that you have a lot of options about hotels in our country...
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I was very happy with my stay here. The room was very nice and, contrary to a previous reviewer's opinion, I don't feel it needs a renovation at all. The staff, moreover, were all friendly and helpful.
It is located in a part of town that feels very touristy, so keep that in mind as some people like that and...
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oordonez, Public Relations Manager at Holiday Inn Guatemala, responded to this review

Dear discodogman:
Thank you for sharing your comments about your stay with us.
We love to hear that our location was one of the most important factors and convenient for you. and we are pleased that our facilities have fulfilled your expectations.
We are committed to make our guests feel welcome when they stay with us and it is great...
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I've stayed here a couple years ago and had a good memory of the hotel, but coming here now I noticed that this hotel is in need of a renovation. The rooms are big, but have seen better days (although everything was working). Beds are comfortable and rooms come with safe and iron/ironing board. The problem is that all rooms...
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oordonez, Public Relations Manager at Holiday Inn Guatemala, responded to this review

Dear ThePassenger26.
Thank you for sharing your comments about your stay with us.
We appreciate your remarks and we will let know your observations to the departments involved.
We know you have many choices when it comes to lodging and we hope that this experience will not prevent you from giving us the opportunity to serve you in the future....
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This. is a very nice. hotel in the heart of Guatemala in Zona 10. There are many restaurants where we could eat. The Oakland Mall is a few blocks from this hotel. It has nice and friendly service. We got an upgrade and got a junior suite. It was very spacious and had everything you would need for cooking and...
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oordonez, Public Relations Manager at Holiday Inn Guatemala, responded to this review

Dear Capri227:
We are thankful that you take your time to write us, your comments are very important to us.
We love to hear that our location was one of the most important factors and convenient for you, and it is great to see that our staff is doing a great job with our clients, also it is very good...
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First, we had excellent, patient service. Over all we were quite happy with the room. But some of us want to help hotels make the experience better for the next person. So here is the picky traveler's little list. None of these should keep you from staying there. The room was fine but has a weird feature - there was...
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Dear Puffinmom
Thank you for taking the time to comment about your stay with us. Comments from guests like you make us want to do our job better every day.
We appreciate your remarks and we will let the people involved know about them.
We know you have a lot of choices to stay when you visit our country, and...
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I have to admit I was not sure exactly what I was going to get when I booked it. I was VERY pleasantly surprised. The room was very nice and the bed was equally comfortable. I would recommend the property to anyone. I am not sure what the comments were about the internet, because I had no problem with it...
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Dear Leaslatt:
We are thankful that you take your time to write us, your comments are very important to us.
We are glad you enjoyed staying with us, and we appreciate your recommendation in this page. We are committed to make our guests feel welcome when they stay with us, and it is very good to see that we are...
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I stayed at the hotel with my wife while on a recent business trip and found it to be a very good experience. The hotel was clean and comfortable, close to many amenities. In addition, it was located in Zone 10, making it a more secure environment. The restaurant was reliable although not terribly creative. The pool area was very...
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Dear Tr2dis
Thank you for taking the time to let us know about your experience with us, We are very greatful for your comment.
Is great to see that our staff is doing a great job with our clients, we appreciate your remarks and we will let the people involved know about them.
Looking forward to have your visit again....
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I have stayed at The Holiday Inn before when traveling to Guatemala, and I called two nights ago to ask about room availability for the 75 dollar a night rooms. It was just me, but I thought it might be nice to come a night early because I am travelong to Antigua, and wanted to break up the drive from...
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oordonez, Public Relations Manager at Holiday Inn Guatemala, responded to this review

Dear Brooke
We are thankful that you take your time to write us, sincerely your observations are very important to us,
We appreciate your remarks and we will let know your observations to the departments involved.
We will be glad to you, to have us on your hotel choices on your next visit to Guatemala, and have the opportunity to...
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Conveniently located in the heart of 'The Life Zone' next to business, financial and entertainment centers. Only 5 minutes from La Aurora International Airport. The Holiday Inn Guatemala offers 194 rooms and 10 Jr. Suites with kitchenette, all of them decorated to provide comfort and a peaceful stay to our guests. With a choice of mountain or city view, wall to wall carpeting, cable TV, safety deposit box inside the room, two telephone extensions, wireless internet, central air conditioning, radio and alarm clock, coffee maker, iron and ironing board and electronic keys. For your convenience,Holiday Inn Guatemala provides business center facilities. Seven meeting rooms and audiovisual equipment for conferences and events from 10 to 300 people....more less

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Questions & Answers

Here's what travelers have asked, with answers from Holiday Inn Guatemala staff and other travelers.

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