This bank has an alright place to start. The coworkers are friendly and always help each other out.

Cons

TD Bank is the lowest paid bank. We don't get compensated enough for everything we do. Store managers often do not even meet their SR goals. Sales Revenue goals are unrealistic. Employees are pushed and pushed to make sales and if you do not meet their goal you will get reprimanded. Payouts are not as good as they should be. There are plenty of things that are out of our control that negatively impact the payouts. People who run management have big egos and they cannot admit when their employees are unhappy. Many stores are short staffed. Too much is expected from us. You are expected to do your job and so much more. Promotions happen rarely, they do not appreciate the work that you do for them. Promotions are not based off of your hard work but rather if the person above you likes you.

Advice to ManagementAdvice

Talk to your employees and make their work environment a better place for them.

You will learn more here than you will at any bank hands down. You will literally touch with every department at some point and learn something new. Plenty of skills you can take in your next career move.

Cons

There is absolutely no work/life balance. Count on 50+ hours a week, plus no lunches. Plus the events that you are "encouraged" to go to.Overwhelmingly short staffed--you will get cross trained so you can do double duty and save the bank money. But you will still always be scrambling.Far too reactive instead of proactive. They let issues get out of hand before they do anything about it.They pay is bottom tier compared to other banks--because of this, you have crappy college level kids working in branches that don't care enough about their job, which results in massive amounts of turnover. Payouts are also bad because things that you can't control (charged off accounts) come out of your branch's bottom line (yet they've done nothing about it for years).Disorganized and inconsistent. One branch will tell you one thing, go up the street and they will tell you the opposite. Customer issues could have you bounced around from several different departments before you get an answer.Unrealistic sales goals, they do not factor in demographics (loan approvals in a low income area are highly unlikely)Promotions are honestly based more on if someone above you likes you. And of course, you need to move in the direction that senior management wants you to go. Make a mistake, and they ice you out.The "culture" almost feels like a cult. Wear the TD pin in public when not working and put a bumper sticker on my car? No thanks.The most telling is the fact that years ago TD sponsored bike races, cancer walks, etc. They don't do those anymore. Only can do events if it keeps you below staffing and you get to open accounts. They are really losing that connection with the community.

Advice to ManagementAdvice

CWI is not an accurate indicator of customer satisfaction. Everyone gets the same amount of shops regardless of volume which makes no sense.People are leaving in droves because they are overwhelmed and tired--and they will keep leaving unless you make some serious changes.

Great way for a young person to get involved with the banking industry, no experience necessary. Also great growth potential, given that you are driven and take ownership to learn and advance.

Cons

Poor management at the branch level left employees unengaged and unenthusiastic for their positions. They often pushed back on learning opportunities I tried to take advantage of and when I finally cross-trained to become a CSR they restricted me from transitioning to the floor. Also, little to no pay increases for new skills acquired.

Advice to ManagementAdvice

While the corporate communications and employee relations were fantastic, there is a conflicting message from branch management. No matter what communications programs you have in place, managers are ultimately the best way to reach employees are your strongest messenger!