Helpshift + Power BI = Actionable Data Insights

At Helpshift, we understand that data drives decision-making. This is why we’ve partnered with Power BI, Microsoft’s Business Intelligence tool, to provide you with easy-to-use analytics dashboards that put your most critical business insights into one view.

Power BI provides granular down-to-the-minute insights so you can learn even more about Agent performance and trends in Issues. Metrics you can track in Power BI include upticks in volume, increases in select types of Issues, fluctuations in CSAT ratings, and more.

These insights will allow you to reallocate resources to support peak traffic hours, retrain team members to raise CSAT ratings, and identify more opportunities to improve the customer experience.

You can interact with Power BI in the following ways:

Customizable reports: easily switch out which reports show first on your Power BI dashboard

Reviewtrends down to the minute based on an array of data points and filters

Set alerts to track spikes and other unusual changes in your workflow

New options for filtering data, such as filtering by tags, platform, and Agent