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Mark Henderson is Chief Executive of Home Group
This is not just about our customer service – although getting this right depends upon us doing this brilliantly. It’s about the relationships we have, and those we build, and the level of trust that underpins these.

Accountability

Accountability and transparency are critical to the reputation of an organisation, and the housing sector as a whole.

Measures of accountability

Code compliance – both the UK Governance Code and the Federation’s code of governance have introduced a general principle – comply with the code or explain where and why you do not comply.

Code of conduct – under the Federation’s code it is expected that housing associations establish a board code of conduct. The code aims to set out how housing associations can achieve the highest standards of conduct and safeguard the sector’s long-standing positive reputation for integrity.

External parties – as part of good governance it is essential that the board are aware of the view of external parties on the organisation they are responsible for leading and governing.