Promise RAID support

When using True Image with a TX2300 Promise Raid card, it shows 2 drives instead of one (RAID set created).
Efffectively backuping or restoring from and to only one disk of teh RAID set.
How is that possible ?
Is their a turnarround to target the RAID set instead of the individual disk ?

Note that when using it with a Intel ICH10 RAID chip (build-in some motherboards), it 's OK.

Can you please clarify the exact title of the program and the build number? First of all please make sure that you are using the latest build of the program. Check it in Help -> About. You can always download the latest build of the program from your account under Registered Products. Create new Acronis bootable disc and see if the issue persists.

If the issue persists as workaround you can use BartPE bootable disc. If some drivers are not recognized by Acronis True Image Home 2009 you may use BartPE bootable disc. It is possible to add any storage drivers at startup in the same manner as when installing Windows on the hard drive (by pressing F6 and inserting diskette with drivers).

To create BartPE bootable disc with the Acronis True Image plug-in you should download PE builder from the following link

Check the following Kb article for more information concerning BartPE.

Note that the reason I'm using Acronis instead of bartPE or WindowsPE (along with ImageX) is because xxxPE is painfully slow to boot.
For "basic" tasks of I really miss the good old Powerquest tools. Boot in couple of seconds, manage partitions in another couple of seconds and voila. I can re-image 2 PCs while WindowsPE is still booting...
Please carry on the good Acronis way and the reasonably fast boot.

Hi,
I've downloaded the latest built and no luck. My RAID 1 set appears splited in two disks . I'm flabbergasted.

Some clues for You :

It's OK using Disk Director 10.0. The RAID set is correctly depicted as a single disk and operations such as creating and formating a new partition are correctly done on both disks.
If I remove one mirrored disk before booting, DiskDirector reports a message on the screen "ftsata21 - warning - array critical" (just like the card BIOS).