Another side note. My wife loves to "pack" the freezer section of this side-by-side so that the air flow is, to say the least, restricted. Could that be a contributing factor to my problem?

Finally a good reason for my wife to leave a little room in the freezer so the kids and I can have some room for ice cream. No other reason ever seemed to work. If she wants ice then she will have to cut down on the "stuffing"

Crazy thing is we have two side-by-sides (one in the garage) and one freezer downstairs, so it is not like she has no storage space.