ServiceNow Enhancements Planned for September 20

Two tools available for testing

On September 20, the Service Management Office (SMO) plans to roll out three enhancements to ServiceNow.

Call module (Service Desk Call): a lightweight and versatile tool for logged-in ServiceNow users (ITIL users) to collect information prior to deciding what action (if any) needs to be taken. The IT Service Desk is currently conducting a pilot, and call module is available to other groups (by request) in their customer “accept” testing environment.

Connect chat: a real-time messaging tool embedded within ServiceNow, which will help ITIL users process records. Connect chat is available in the customer “accept” testing environments.

Version upgrade: an upgrade of the ServiceNow tool to the next version, Istanbul, which will be transparent to users but will increase performance.

Related training is in development, and additional information will be shared in future communications prior to the release.

Human Resources Announces Flu Vaccine Schedule

Registration now open

Registration for faculty and staff flu vaccine clinics are now open.

The vaccines are free for any Penn State employee, including full-time, part-time and wage employees, regardless of participation in the Penn State health plan. In addition, the vaccines are free for any employee’s spouse who is insured under the employee’s Penn State health plan. A spouse not on the employee's health plan may receive the vaccine for $28.00. Retirees are not eligible for this program.

Update Attendance Monthly

Prompt updates required for transition to WorkDay

All employees are reminded to please be prompt with updating attendance records on a monthly basis. With the transition to WorkDay, it is very important to provide accurate data. Thank you in advance for your cooperation.

Volunteers Sought for the Climate and Diversity Team

Seeking meaningful ways to serve the community

The Climate and Diversity team is looking for volunteers. The group's mission is to build a safe and welcoming community where differences are celebrated and valued. The team strives to accomplish this by identifying the issues and concerns of the community to address though programming and other initiatives.

The group meets monthly with the options to attend remotely or in person. Team members are encouraged to serve on one or more of several subcommittees. The team continuously seeks new and meaningful ways to serve the community and always welcomes new people and ideas.

New Hires

Please welcome your new colleagues!

Lindsey Kiraly, instructional designer in Services and SolutionsGarrett Zoschgit, IT support specialist, Services and SolutionsChase Schell, IT support specialist, Services and SolutionsGeorge Atkins, IT support specialist, Services and SolutionsKristen Carvaines, business process analyst, Office of the Vice President for IT and CIOAnthony Anderson, IT manager, Teaching & Learning TechnologyKaivan Kamali, programmer/analyst, Software EngineeringGregory Shehan, IT manager, Services and Solutions

Penn State IT You Rock! Award

Recognize a coworker for a job well done

Penn State IT is filled with people who work hard everyday to make the organization a better place to work. If you know of a special colleague or team that deserves recognition for a job well done, nominate them for the You Rock! Award—a special way to let someone know their hard work has been noticed and appreciated. Nominations are always being accepted via the You Rock! Award nomination form and are announced monthly.

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