In this sequel to Choosing Civility the founder of and spokesman for the Civility Movement offers a practical guide for those of us who are confronted with rudeness and don't know how to respond. P.M. Forni underscores that rudeness begets rudeness, and offers solutions that are assertive as well as civil when a relative slights you or your child, when someone else's disruptive child is ruining your restaurant meal, or when you are the victim of a snide remark at work. Here too are solutions for a driver tailgating you on the road, a fellow airplane passenger being excessively chatty, a salesperson ignoring you, or a telemarketer calling at dinnertime.