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Frequently asked questions

How do I place an order?

Answer

There are various ways the place an order with Embroidery Central, The best way to place an order is online in our shop. Alternatively you can to email over a list of your requirements to sales@embroiderycentral.co.uk All we need are the product codes, quantities, colours of the garments and sizes you want them in. Attach your logo and give a brief description of what you’re looking for.

We will email back with a detailed quote and any information you need to proceed with your order. You can also give us a call on 01623 759728 where a member of the team would be happy to help.

Do you have a minimum order?

Answer

No!

We realise customers do not always need multiple garments so we offer the flexibility of no minimum order.

Can I have more than one logo on my garments?

Answer

Yes!

In our shop you can add customisation to your items, the customisation tool has easy to follow steps and it guides you through the process.

I need some personalised garments by the weekend – is this possible?

Answer

Yes!

Our standard turnaround time is 14 working days from cleared payment.

We offer an Express service – this usually takes 3-5 days. If stock is available we have been know to turn orders around even quicker than this.
Express service is charged at a premium rate. Email us for more information.

Can I have a sample, before I place a larger order?

Answer

Yes!

We do offer a plain sample service. We ask for full payment of each item to cover the costs of the sample. If you wish to return a sample we will reimburse you 70% of the value of the goods to cover any administration charges. Or it can be used as part of the order.

We will embroider or print samples, but there is a premium price for this service. Email now for more information.

I already have some garments – Will you embroider them for me?

Answer

Yes!

We do offer this sort of embroidery service. We will also print them if required.