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The staff is doing what the can, and certainly as polite, professional and nice as they can since, I assume, they person I spoke to wasn't a manager. However, the wi-fi is so slow and the room I stayed in the first night smelled like smoke. They moved me--- 15 floors down from my original room and didn't offer a discount until I AKSED FOR IT. When I did, they offered me a 10% discount-- which was nice. The location was great. THAT'S the selling point and I'd come back if it was the only choice in this price range.

Stayed June 2014, travelled on business

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2Thank Caroline_NewYorkCity

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Butterfly_Hotels, Group Guest Services Manager at Butterfly on Wellington, responded to this review,
2 July 2014

Thanks a lot for sharing with us your feedback, we are glad the hotel location has impressed you much. Meanwhile i's a pity that we have to offer you a room change due to the mentioned issue. We will definitely study the case, pay extra effort if necessary to ensure each guest room are in great condition according to our usual standard. Next time when you are coming back to stay with us we will surely make it a much more enjoyable experience.

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I stayed at the Butterfly on Wellington for 2 nights, whilst on a business trip in April 2014.

After a 12 hour flight, and a 2 hour journey into Hong Kong, I was really looking forward to relaxing in my room. After walking around for a little while (got a little lost) I eventually found the hotel. I could walk to the office (in Queens Road) in around 2 minutes.

I was greeted by a very friendly man, who took me up in the lift to the reception area. Once I has checked it, it was long before I was in the comfort of my room on the 12th floor (given a free room upgrade too).

The room itself was very spacious with lots of room to manoeuvre my case. I had a twin room so had the choice of beds. The bathroom was lovely...big shower and nice sink area. Really great for doing make up & hair as there was lots of room for products. The room came with a safe deposit box (free to use), fridge & coffee making facilities. Also got a complimentary pair of slippers & toiletries. The bed was very comfy & had a really great sleep both nights (minus Jetlag). TV was on good working order & had a good selection of channels.

All staff were very friendly an accommodating and were always on hand to help. Free WIFI was really fast & easy to connect to.

Overall I really enjoyed my stay at the BOW & will definitely request to stay here when I visit Hong Kong again.

Stayed April 2014, travelled on business

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1Thank rjn-x

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Butterfly_Hotels, Group Guest Services Manager at Butterfly on Wellington, responded to this review,
25 June 2014

It's so lovely to hear you had a wonderful stay with us! We are glad that you enjoyed the guestroom, facilities and most importantly the friendly guest services we provided you. Thanks a lot for your support and surely your next stay with us would be another enjoyable experience.

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We spann the week end at this hotel, we didn't plan but at the last minute we have to stay in Hong Kong for few day and check quickly on TP, i normally always stay in spg propriety but it was fully book and spg location in HK is not that good. I have to say the hotel is nice, the room are small (we are in HK after all) but very well design, i like the decoration and the small touch like the butterfly on the pillow, the staff are friendly the check in/check out was smooth and the price is correct if you look for somewhere to stay in central at the last minute i guess butterfly is it, i think they have a lot of room as the building have 26 floor with i guess 5 room per floor

Stayed June 2014, travelled on business

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Butterfly_Hotels, Group Guest Services Manager at Butterfly on Wellington, responded to this review,
25 June 2014

Fabulous to know you enjoyed your stay at Butterfly on Wellington. Your kind words regarding the hotel and the fantastic services are very encouraging. We will definitely keep up our good work and we look forward to seeing you again very soon.

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I only stayed for one night but the young staff were very pleasant and helpful. After a slightly rugged couple of days elsewhere, it was delight to stay there. I would happily stay there again if I was in Hong Kong.

Stayed June 2014

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Butterfly_Hotels, Group Guest Services Manager at Butterfly on Wellington, responded to this review,
25 June 2014

Glad to know that you had an enjoyable night with us! We are pleased to have impressed you even it was a short stay, and we sincerely hope to offer you even greater and more memorable experience when you are returning to Butterfly on Wellington in the future.

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Ex-Hong Kongers we stopping over for a couple of nights to catch up with friends, and Cherrie and her team made us feel welcome from the moment we arrived after a long and delayed flight. They picked up from our passports that it was my husband's birthday and delivered a beautiful cake to our room - such a lovely surprise! Photos were taken and then given to us when we checked out. The hotel is good value and in a great location, the room and the bed were comfortable with everything we needed plus a few extras. Like many smaller HK hotels there was a slightly damp feel resulting from the humidity but nothing unpleasant. We'll definitely stay again when we're next there.

Stayed May 2014, travelled as a couple

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Thank Ms M

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Butterfly_Hotels, Group Guest Services Manager at Butterfly on Wellington, responded to this review,
25 June 2014

We are simply delighted having the chance to share the wonderful birthday moment with your husband and that you two had a perfect experience with us. Cherrie and our guest services team are glad to have impressed you and we can't wait to serving you again very soon.

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Having originally been booked into another Butterfly Group hotel, we moved to the Bon W and have to complement the staff, especially Tracy,Group, Brand Director who was a outstanding example of what customer service should be. Insisted in taking us personally to a breakfast restaurant several streets from the hotel, gave great advice on selecting a traditional Chinese restaurant to dine in. Room was graet, good size for HK and all the sstaff were keen to assist with any questions.

Stayed May 2014, travelled as a couple

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Thank travellingmanBucks

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Butterfly_Hotels, Group Guest Services Manager at Butterfly on Wellington, responded to this review,
16 June 2014

Thanks a lot for your wonderful feedback. Tracy and the our guest services team are honored to have made your stay a comfortable and enjoyable experience. We can't wait to welcoming you back in any one of our Butterfly Hotels.

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The location is the best thing about the hotel - about 100 metres to the mid level escalator which means you can go up the hill or down the hill to the IFC and the station.

The rooms are big enough to do what you need to do. There is no wasted space. The rooms have all the amenities you need.

I didn't mind not having access to breakfast as I went to the Courtyard Marriott for breakfast. For dinner there are myriad restaurants to choose from in the surrounding streets. You will enjoy your stay at the Butterfly!

Stayed June 2014, travelled on business

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Thank Fred2468

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Butterfly_Hotels, Group Guest Services Manager at Butterfly on Wellington, responded to this review,
10 June 2014

We are happy to read that you had a lovely stay at Butterfly on Wellington. Look forward to your next visit in the not too distant future.

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The address says it all. Located on one of Central's liveliest, most historic thoroughfare, mere steps away from Hong Kong finance centre and high-end shopping and entertainment nucleus, Butterfly on Wellington is a magnet for those looking for a classic boutique hotel experience in the heart of it all. From designer boutiques at the Landmark and the ifc, the nightlife of Soho and Lan Kwai Fong to the art and heritage profusion along Hollywood Road and the Central Escalator, everything you need to keep your finger on the big city pulse is right here on your doorstep. To fulfill travellers' need for seamless, connected travel experience, the hotel now offers "4G Pocket WiFi Device" to keep your life in sync! Bring WiFi with you around town and stay in touch with the mobile hotspot (unlimited local data) that instantly connects your devices (up to 5 smartphones, tablets or other wireless portable devices) to the Internet anywhere the coverage is available. Straightforward and effortless - this is how travel should be! Radiating intimate old world charms that captivate the essence of Chinese elegance and complement its historic surrounding, the 80-room hotel combine contemporary décor with branded amenities, free Wi-Fi, 24-hour front desk and sophisticated technology to create a perfect environment dedicated to both leisure and business travellers. Think device friendly docking station, or even a free smartphone, offering unlimited local calls and 3G data, a city guide as well as all sorts of interesting info and features. Given all the helpful tools, getting to know the neighbourhood's diverse fabric of life is easy! But before you step outside, be sure to consult our 'Local Ambassadors" who might just have a story or two for you. How well connected are we? - 8-minute walk to the Central MTR subway station. -10-minute taxi ride to the Airport Express Hong Kong Station for direct train connection to Hong Kong International Airport....more less

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Also Known As:

Butterfly On Wellington Hotel Hong Kong

Butterfly On Wellington Hong Kong

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