How to solve iexplore memory reference application error

I recently bought a domain and registered a web based email address. However when trying to compose an email I am first asked to download Starfield Technologies add on as you will notice on attachment. Then seconds later an iexplore memory reference application error appears
... see attachment

I have added the website to the zone at security/trusted sites and set the security level to medium.

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I have tried to resolve the issue with the company supplying the domain and was advised to set the security setting to medium and put email.secureserver.net in the zone. They eventually concluded it was a memory error and

When you speak of "Provider" I take it you mean the domain supplier for this web based email site and not my service provider supplying my internet connection.

Sometimes the Compose Message screen goes white and hangs after the iexplore message appears leaving me no choice to click OK or Cancel
Mostly the Compose Screen just disappears of its own accord without doing anything

A different browser like Firefox might work but I doubt a different version of IE would help.
Are you sure your computer is not infected with malware? I would try scanning it with MalwareBytes.http://www.malwarebytes.org/

Just sent an email from 2nd computer to main one and it worked
What I was surprised at is that I have to download and run the Starfield addon each time I compose an email. I would have thought once it was downloaded then it would be permanent

I bought the domain from Mad Dog Domains and Cattle Company I only bought it to have access to a web based email service. I have had several talks to them about this problem and the IE error according to them is a problem outside of their control

Besides it does work okay on my other computer which suggests there is a problem on my main computer. I also tried disabling Zone alarm and Bit Defender and even did a fresh install of IE Version 8

I'm beginning to think I may need to reinstall Windows

I have had similar memory reference errors in the past on this computer

Firstly I paid for the malware progam then downloaded it. I went to register by copying and pasting the Product ID and the Product Key..... it failed to register...... ok that is an issue I'll take up with supplier.

Next I tried to do a scan ........ then after reaching a certain file the Dr Watson debugger program kicked in so I tried again and noticed it stoped at same directory and possibly same file as before so I removed the file and ran another scan andit stopped once again at windows32 dir so after researching on the net I found out how to delete doc watson....... so I ran it again and stopped at Malware debugger the very program that is supposed to be helping me so I clicked "don't send" and then popped up Doc Watson again........ I am having a tough time here.......... I think I'd rather climb Mt Fuji

Okay I closed all applications and run chkdsk but it would not start
message being
"Chkdsk cannot run because the volume is in use by another process. Would you like to schedule this volume to be checked the next time the system restarts? (Y/N)

I successfully ran the disk check as per your second suggestion from windows it finished 10 minutes ago
I arrived at the computer as it was rebooting. How can I find out if any problems existed?

I also contacted Malwarebytes support letting them know I could not register and they asked me to run a clean up tool they supplied which I did and got an error message so have sent them a bitmap of the message

Have you tried resetting IE? IE>Tools>Internet options>Advanced tab then click Reset....
If that doesn't work could you uninstall the security software Bit Defender Anti Virus and Fix Cleaner and Zone Alarm until we get to the bottom of this?

I have installed Avast free version
It will suffice till I can reinstall BD after we find problem if ever we do
BTW the screen capture was taken when there was NO BD Antivirus NO Zone Alarm and NO Fix Cleaner

Edbedb has an amazing skill of sticking at solving the problem no matter how long it takes. He is obviously very knowledgeable as to software available for solving specific issues and the appropriate computer and Internet settings to assist in eliminating possible causes of failure. I recommend him highly and would be happy to cross paths again should I encounter any related problems in the future
Ian

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