Your parcel will arrive 4-7 working days (excluding weekends) after you place your order

All orders are trackable so you can follow its journey to you. Simply login to your account, click on your sales order and tracking link to view the up to date tracking. Please check this first before contacting us about your delivery.

All orders are trackable so you can follow your order via the link on confirmation email sent by our warehouse when your parcel was sent out or by logging in to your account.

Your order may arrive anytime between 7am and 9pm and a signature may be required on receipt of your parcel. We recommend getting all deliveries sent to your work address

If you're not in when your parcel arrives, a card will be left telling you where it is. It might be left and there’ll be details on how to pick up your order or rearrange delivery.

Deliveries are not made on bank holidays, so you can expect your order to arrive the next working day.

EXPRESS UK DELIVERY:

If you choose UK express service delivery:

It costs £5.95

We will try our hardest to get this you the following working day If you order it before 2pm Monday to Friday, usually however this is a 2 day service.

If you place your order after 2pm on a Sunday it will be delivered on Tuesday.

Please note we do not deliver on Bank Holidays so your order will be delivered 2 working days later.

Your order may be delivered anytime between 8am and 6pm and a signature may be required on receipt of your parcel.

Once your order is with the carrier you can login with a tracking link for your parcel so you can follow its journey. Please check this first before contacting us about your delivery.

The carrier delivering your order will also contact you with tracking and delivery updates, including a 1-hour delivery window, and how to reschedule your delivery if you need to do so.

Orders can be delivered to your work address if you select it at checkout. We do recommend this.

If you have given us your mobile number during your account registration we can text you updates.

If you are not in when your parcel arrives, the carrier will leave a card telling you where it is. It might be left in a safe place or there will be details on how to pick up your order or rearrange delivery.

INTERNATIONAL DELIVERY INFORMATION

International shipping is charged on a flat rate basis, regardless of the weight of your order.

International delivery services are all tracked services. Once you have entered your delivery address, you' be able to see the available delivery price.

Tracking is available on all international Delivery services. You be able to see tracking information from us with a tracking link for your parcel so you can follow its journey when you log in to your account.

Shipping costs are calculated automatically at the checkout page when both the destination and delivery service are selected.

Our carriers deliver during normal business working hours and may require a signature on receipt, so we suggest your order is delivered to a work address rather than a home address.

Your order will be sent out via the most suitable carrier, dependent on size and weight. Most often we use TNT courier service to give you the highest quality service.

Any customs or import duties are charged once the order reaches its destination country and must be paid by the recipient of the order. We have no control over these charges and cannot predict what they may be.

Customs policies vary widely from country to country. You may want to contact your local customs office for further information.

If you are not in when your parcel arrives, the carrier will leave a card telling you where it is. It might be left in a safe place or there will be details on how to pick up your order or rearrange delivery.

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