Just had cartridge refilled,printer says its still empty,and wont print. help!!

Just had the printer cartridge refilled but when re installed in printer the exclaimation mark flashes and it says the ink cartridge needs replacing. it will allow me to print an alignment page but thats it. please can you help as i have some important documents to print

tried this but no chip found. there is ink coming out of it but it still wont register on printer and the computer still says black ink level low.tried this but no chip found. there is ink coming out of it but it still wont register on printer and the computer still says black ink level low.

1 Suggested Answer

Hi,
a 6ya Technician can help you resolve that issue over the phone in a minute or two.
Best thing about this new service is that you are never placed on hold and get to talk to real repair professionals here in the US. click here to Talk to a Technician (only for users in the US for now) and get all the help you need. Goodluck!

Tell us some more! Your answer needs to include more details to help people.You can't post answers that contain an email address.Please enter a valid email address.The email address entered is already associated to an account.Login to postPlease use English characters only.

Related Questions:

Check your manual for instructions about this type of problem. Are you using the ink cartridges meant for your printer? Sometimes using refillable cartridges instead of the manufacturer's cartridges can cause the printer to still think the cartridges are empty, and display an 'on-screen' message that they need to be replaced, which could stop the printer from engaging. I have a Canon Pixma printer, installed refillable cartridges, and now the unit displays a 'cartridges are empty' message on PC screen; but the printer still works. The system just recently went into a non-printable mode displaying a more convincing message that the black cartridge is EMPTY, and completely stopped printing. The solution to this: press and hold the Stop/Reset button for about five seconds, and it overrode the issue and started printing. Moral of the story, maybe its best to just buy the manufacturer's printer cartridges.

This model printer may only let you use genuine printer cartridges. If you try to refill these ink cartridges it
will not work because the cartridges have an embedded chip in the
cartridge that detects the empty cartridge even though it has been refilled.
This means you need to purchase and install genuine printer
cartridges.

So as MUKHTAR states, do not refill cartiges when they are TOO EMPTY as most of the new printers have a sensor in the cartige that tells when it is empty. and when that sensor fills that the cartige is empty, it stays that way, no matter how much you refill it.

on the laser printers, when you refill your toner cartige there also is a chip that is changed (the sensor) because once that sensor feels that the cartige is empty you will not be able to use that cartige anymore.

The ink level gauge may not work properly with refilled cartridges. Because of this, you might get low ink message after refilling. To install the refilled cartridge you might need to override the ink level gauge. Overriding the ink level gauge disables the printer’s ink level tracking feature, but allows you to use refilled cartridges. To override the ink level gauge, please check your printer reference guide. After disabling the ink level tracking feature you should check the ink level visually and as soon as the ink level gets low you need to refill the cartridge. You do not want to try to print with an empty cartridge. Trying to print with an empty cartridge may damage your print-heads.

If your print cartridges have a plastic circuit on them, you are not able to refill yourself, it registers itself empty and it wont matter how often you refill it knows they were empty at some point. You have to buy new or refilled from a company. Try a printer that doesnt have the chips on the cartridges is what i ended up doing and brought a brother dcp500. Hope this helps you. Lisa

Sometimes even when an ink cartridge has been refilled to capacity, your printer still registers it as empty. This is because your printer remembers that the cartridge was previously installed and it can only remember it as being empty. Part of this is due to technology put in place by printer manufacturers so that you will always have to buy new cartridges. Part of it is also that print catridges are clogged if not used for sometime after its empty even after refilling this is because the contact was already clogged due to the dryness of the old ink inside it before refilling so in that case you will clean/soak the contacts with solvent before refilling .
again since there is no “official” way to fix this problem, you have to basically clear the printer’s memory to make it recognize that you are installing a full cartridge. If you have tried to install the refilled cartridge and you have done all you can to convince your printer that the cartridge isn’t still empty, then basically you just have to unplug your printer for a minute and then trying reinstalling again. but it should fix this problem and it can potentially fix other annoying things your printer is doing.

I've refilled cartridges twice so far. The first time, the black was completely empty and the color was nearly empty. The printer accepted the color refill and not the black. The second time, I refilled both cartridges before they completely ran dry and both were accepted by the printer. The gauges don't register the ink, but it prints just fine. I just monitor the levels through the print quality. A friend with the same printer has told me that she only get 2 - 3 refills before the cartridge has to be reset, and that is a tricky process, but can be done.

you need to print only in black if that is all the ink you have, and also you need to remove the color cartridge as it still registers in the printer as able to be used, although it is empty or near so. Did you remove the tape over the print head fron the new ink cartridge? Do a print head alignment, or use the toolbox icon to tell the printer that you just replaced the cartridge. Some HP models chip the ink cartridges so even a refill wont register as a full tank and the printer wont print. chip needs to be reset (difficult) or just replaced with a new cartridge.