Applies to:

Big Data Appliance Integrated Software - Version 4.3.0 and laterAutomatic Service Request (ASR) - Version All Versions and laterAuto Service Request (ASR) - Version All Versions and laterLinux x86-64

Symptoms

The symptoms are that "bdacli enable asr" fails with: "Could not activate all ASR assets". The output shows:

are raised when the ASR manager having problems contacting the servicetag of an asset, either due to network problems (6481 TCP is closed) or due to a service that is not running and not allowing to contact the servicetag.