*The examples shown are estimates per every $1,000 borrowed based on the lowest Annual Percentage Rate (APR) for each term displayed, which includes a 0.25% discount for automatic payments (discount offer good at time of closing only). Other rates and terms available based on applicant’s creditworthiness per Hawaii Central FCU policy and verifi able employment. Call our Loan Department at (808) 536-0833 for the available rates. Promotion ends March 31, 2019. Federally insured by NCUA.

We're Tidying Up!

HCFCU Processing System Update

Hawaii Central Federal Credit Union is making important updates to our core processing system to better serve our members. The core processing system is the computer system that Hawaii Central FCU uses to maintain members’ information, along with processing transactions. As the credit union continues to grow, it is necessary for us to utilize a more robust core processor in order to offer our members more convenient products and services in the future.

Please review the important information below:

General Account Information

All Hawaii Central Federal Credit Union Members

Member Account Numbers will remain the same

Member Share Draft Account Numbers will remain the same

Credit Union Routing Number will remain the same

Important Dates

Wednesday, January 30, 2019

Beginning at approximately 10pm HST, members will have limited access to their accounts via their debit cards. Please ensure you have enough cash on hand or alternate methods of payment. Debit card functionality is scheduled to be fully restored by approximately 3pm HST on February 2, 2019.

Our new online banking system, It’s Me 247 Online banking, and CU*Talk Telephone Banking will be available by 12pm (our mobile app will be available within a week)

All shared branching functions will continue to be unavailable.

Debit cards are scheduled to be fully functional by approximately 3pm HST

Monday, February 4, 2019

Normal office hours resume and we will be open at 8am.

Our new Bill Pay system will be available for users of It’s Me 247 Online Banking

Preparation Checklist

Use this checklist to help you prepare ahead of time.

Be aware of our downtime – know when branches and online services will be unavailable.

Carry a secondary form of payment – for example your HCFCU credit card or cash.

Complete in-branch transactions prior to close of business on Thursday, January 31, 2019. We’ll be closed on Friday, February 1, 2019.

Take note of when your loan is due. If it’s during the upgrade weekend, plan to make your payment so it reaches us early in the week of January 28, 2019.

Utilize Night Depositories at MAIN Branch and HARKNESS Branch, to drop off deposits or to make loan payments. These items will be posted on Saturday, February 2, 2019

Complete online and mobile banking transactions before 5pm on Thursday, January 31, 2019. Online banking will be available by 12pm on February 2, 2019. Mobile banking will be available later within a week after.

Bill Pay/Person-to-Person/Account-to-Account information will NOT transfer to our new system. Please take screenshots or write down all pertinent information for easy reference and setup after systems are back online.

Please Read and Save Important Details. This Will Help You Identify Your Steps.

Telephone Banking

Our Telephone Banking System (TOPS) will be unavailable starting at 5:00pm HST on Thursday, January 31, 2019.

Beginning at approximately 12:00pm HST on Saturday, February 2, 2019, CU*Talk will be our new telephone banking system.

Users will be required to input your member number and the last four digits of the primary member’s Social Security number (SSN) as your PIN. You will be prompted to change your PIN after your initial login.

Bill Pay/Popmoney/Account-to-Account (A2A)

Any payments scheduled after January 31, 2019, will NOT be processed.

Keep track of payees and eBills stored in the existing system because they will NOT be transferred over and need to be re-entered into the new bill pay system. Please write down payee names, account numbers, addresses, payment amounts, frequency, etc. Helpful hint: Log in to Online Banking prior to January 31, 2019, and make notes/take screenshots of your information to make this process easy.

Online VISA Credit Card Access

Transfers/Loan Payments

All scheduled transfers and payments made within online banking will not transfer over after January 31, 2019. Please make other arrangements ahead of time. Once our new system is up, you may setup your transfers and payments.

Helpful hint: Log in to Online Banking prior to January 31, 2019 and make note/take screenshots of your information to make this process easy.

eAlerts and eNotices

Mobile App

Onine Banking Services

Time to Tidy Up if you have our Mobile App.

All users of our iOS and Android mobile apps will be required to download/upgrade our new It’s Me 247 Mobile App. We will be notifying everyone by email once the updated app is available in either iTunes or the Google Play Store.

Download The new app will have a white background with a purple logo. The old app has a purple background with a white logo.

Android Users

You will need to download our new app. We expect it to be available by Wednesday, February 6, 2019. We will email users when it becomes available.

iOS Users

If you are an iPhone user, the app is expected to be available by Monday, February 11, 2019. If your device is set to automatically download the newest version, no action is necessary. Otherwise, you will need to manually update the app.

If you use our iPad app, you will need to download our new app. We will only have one app that can be used on both the iPhone and iPad.

Online Banking Services

Time to Tidy Up if you have Online Banking.

All Members will need to Re-enroll in Online Banking.

All members will need to re-enroll in Online Banking. Our new It’s Me 247 Online Banking system will be available by 12pm on Saturday, February 2, 2019. Keep in mind that there will likely be a flood of activity as members re-enroll in the new service. This may cause the site to run slower than normal or it may take a few attempts to access your account.

The username and password you create during your first-time login will also be used to log in to It’s Me 247 Mobile Banking.