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Frequently Asked Questions

Orders

What if I need to change my order?

Because we process orders in a timely fashion, we ask that you do your best to make any change requests within the first 24 hours. However, we’ll do our best to work with you, so the best way to approach any order changes is to call us at (866) 222-3239, Monday - Friday, 9am - 5pm EST.

What do I need to have available to order frames with prescription lenses?

Before ordering, make sure you have a valid eyeglasses prescription and your pupillary distance (PD). Pupillary distance, or “PD”, is the distance in millimeters between your pupils. This will help us make sure your prescription is centered correctly in your frames. If you did not get a PD with your prescription, you canuse our online tool here to measure it.

If you are interested in purchasing multiple pairs that require different prescriptions, please go ahead and enter a separate order for each prescription.

On the product page, you will have the opportunity to enter prescription information before you add the selected frames to your cart and proceed to checkout. If you need further assistance with this process, pleasecontact us or call us at (866) 222-3239

What’s the status of my order?

If you need to check on a status of an order you placed on our website, please sign into your account at shopframecrafters.com using the same account information you used during checkout. Once you are logged in, you will see an “Order History” section on the left hand side of your “My Account” screen. You will be able to track the status of your order directly from this screen. If you need further assistance with this process, pleasecontact us or call us at (866) 222-3239

Would you like to place a larger order?

If you would like to purchase frames from Frame Crafters in quantities larger than ten, please send an email tosupport@shopframecrafters.com. Our customer service associates will be happy to assist you.

When can I expect my order?

Frames are delivered within 7-10 days

Frames

How do I know the right size frame to order?

Please reference the size chart and face shape chart below in order to determine the proper frame measurements and frame shape for your face. Sizing numbers most times can be found on the inside arm of your current pair of eyeglasses or sunglasses. You can use this as a guideline in making sure you select frames that fall within the right size range for you.

Face Shape

How do I know the best frame style to fit my face shape?

Check out the chart below to determine which style of frames fit the shape of your face best.

Lenses

What type of lenses do you offer?

We offer the best premium prescription lenses on the market. All of our lenses automatically come with, anti-reflective, anti-scratch coatings and 100% UV protection.

PLASTIC LENSES are the choice for light prescription, for corrections to +/- 2.00

POLYCARBONATE LENSES are lighter than plastic and are recommended for people with prescriptions ranging from +/- 2.00 to +/- 4.00. Polycarbonate is also recommended for children and anyone who has an active lifestyle, due to its impact-resistance.

Shipping & Returns

Where do you ship?

Currently, we ship to the U.S., Puerto Rico, Guam, the U.S. Virgin Islands, and can ship internationally to Canada.

What does shipping cost?

All orders over $40 qualify for free shipping. Order under that are subject to standard shipping rates.

What is your return policy?

If you are not totally satisfied with your frames, you have 15 days from the date you receive them to contact us for an return or exchange. Depending on the situation you may be eligible for a full or partial refund. See our full returns and exchanges policyhere.

(Note: refunds are credited to the original payment method)

How do I set up a return or exchange?

To set up a return or exchange call us at (866) 222-3239, Monday - Friday, 9am - 5pm EST so we can help get the process started for you. We would also love to hear your feedback.

Need Extra Help?

You can contact us here orcall us at (866) 222-3239, Monday - Friday, 9am - 5pm EST. We will gladly assist you with any questions or concerns.