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I’m pleased to announce the debut of a new product for credit unions today: Redboard.

What is Redboard? The short answer is that it’s credit union compliance software, aimed at helping CUs better respond to regulatory examinations. (For a longer answer, read more here. And feel free to follow up with questions and feedback.)

A little more than a year ago, I wrote a post that recappped key mobile banking trends for 2015. As 2017 kicks off, several of those trends are continuing to grow in importance, with one in particular standing out: The need for banks to learn from their technology sector counterparts when it comes to customer experience.

Technology has made our lives easier in many ways, of course, but there’s no denying it also has made things more complex. The overall “customer experience” of modern life can be taxing.

Think about the number of passwords you manage. Your bulging email inbox (according to one report, the average office worker receives 121 work emails per day). The fact that it’s so easy for others to contact you, sell to you, and generally insert themselves into your life.

That’s why more and more technology companies are embracing simplicity when it comes to customer experience. It’s an approach banks and credit unions would be smart to mimic.

Those of us who work for and with banks and credit unions have a natural curiosity about the generation known as “millennials.”

As we try to understand more about them, we read (and sometimes make) generalizations. And that carries risk.

For instance, how many times in the past few years have you read an article claiming that millennials (the youngest generation of workers right now) want more “organic feedback” at their jobs? That’s probably true, but you can find Baby Boomers, Silent Generation members, and Gen X’ers who also want and value feedback.