NetZero is serious about safeguarding you from harmful computer viruses. In order to provide the best possible online experience NetZero automatically scans all messages sent by users for harmful viruses.

If a virus-infected email is sent by a NetZero member like yourself, our servers are set up to block the original message and send you a notification.

Do I get notified when NetZero protects me from receiving email viruses?

To safeguard you from harmful computer viruses, NetZero performs a scan on all messages delivered to your inbox. NetZero servers would automatically block email messages that contain a virus. To reduce excessive email in your inbox and provide for a better user experience, you will not receive a virus notification email when a virus-infected message intended for you is blocked.

Why did I receive a virus notification referencing a message I did not send but listing my email address as the sender?

Some viruses send virus-infected emails using random email addresses or email addressed from address books of the computers they infect in the From or Return-Path field. This causes virus notifications to be sent to the forged From or Return-Path addresses.

Although this does not necessarily imply that your computer has been infected with a virus, we recommend that you thoroughly scan your computer for viruses after receiving a virus notification.

How do I retrieve a blocked message?

For the safety of you and all NetZero members, all messages that are blocked due to a suspected virus, are permanently deleted from the NetZero email servers.

How do I ensure that the messages I send do not contain viruses?

We strongly recommend that you install anti-virus software on your computer and update it regularly according to the manufacturers instructions. This will help you in safeguarding your system from virus infections.

Can I opt-out from receiving virus notifications from NetZero?

We currently do not provide this option. This feature has been setup to safeguard you from harmful computer viruses. We apologize if this is causing any inconvenience.

Where can I find more information about how NetZero protects me from viruses.

For any inquiries regarding the blocked message or viruses, please reply to the notification you received. For your convenience, a comprehensive list of our support options is available at www.netzero.net/support/support.html.