If your issue is in the Backup process, then copy the following command as it is (With the double quotation marks) to the terminal window, and press Enter:“/Applications/BigMIND.app/Contents/MacOS/BigMIND”

However, if your issue is in the Restore process, then copy the following command as it is (With the double quotation marks) to the terminal window, and press Enter:

“/Applications/BigMIND Restore.app/Contents/MacOS/BigMIND Restore”

BigMIND/BigMIND Restore should be running after the last command. Please keep the Terminal window open so you can record each step including when the issue occurs. When that happens, please go to the Shell Menu → Choose the Export Text As option → Save the generated file and send it to us.

Open your BigMIND app and replicate the problem you are having. Try to do this multiple of times in order for the app to write as much info as possible into the logs.

Tap the Menu icon () at the upper left corner → Settings → Tap the Send Logs option → Send it to support@zoolz.com.

AppData and Application data are hidden folders in Windows.

If you are interested viewing hidden files in MAC OS, here is what you need to do:
– From the Finder bar, click Go → Utilities → Double-click the Terminal option → In the opened Terminal window, copy and paste the following line:defaults write com.apple.Finder AppleShowAllFiles TRUE
– Press Return → Hold ‘alt’ on the keyboard and right-click on the Finder icon → Click on Relaunch.

If you have an Anti-Virus installed, please try to exclude the following directory from being scanned, to avoid slow performance while the logs are being generated:C:\Users\(Your Username)\AppData\Roaming\Genie9