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Abstract

The objectives of this study were to identify the extent to which strategic change
management practices have been adopted in Sukari SACCO and to determine the
challenges facing implementation of strategic change management practices in Sukari
SACCO. This research was conducted through a case study. It sought to investigate the
challenges of change management practices at Sukari SACCO in Kenya. Primary data
was collected for the purpose of this study. This was done using an interview guide. The
interview guide was divided into two parts. The objective of the first part was getting the
demographic information of the SACCO that was deemed relevant for the study. The
second part of the interview guide was used to examine the challenges of implementing
change management practices at Sukari SACCO.
The study found that factors that inhibit the strategic change process included among
others political influence, competition from other financial institutions, high cost of
insurance premium, resistance to change by the staff and directors and Funding/
resources limitation. On the question of what were the major outcomes of strategic
change management, cost saving, efficiency in service delivery, increase in business
volume, increased lending with high performing loans, healthy competition and increase
in profits were cited. The study concludes that among the benefits include reduction in
operational costs, enhanced revenue base, increased institutional capital, enhanced
service delivery framework and improved brand visibility. There is also efficient resource
utilization which will support in maintaining and improving market position. Among the
many factors, Government regulation is one of the factors which provides fair playing
field thereby ensuring fair and objective competitive practices.