How do I get my online account unlocked?

My account appears to be locked out, why would this happen and what can I do?

There are 2 reasons for an account being locked out.

1. To many failed login attempts due to incorrect password.
2. The account was inactive for an extended period of time.

When you get the locked out message the system should generate an unlock email to your email address that will allow you to unlock the account. Once the account is unlocked you can then use the forgot password link on the login screen. This will generate an email to your address with the correct password on it. If this process does not work please contact Peggy Tomassi at 607.535.8106 for additional assistance.