Application Cannot be Processed

A customer is entitled to a
full and fair review of his/her permit/license/ID card application and the supporting documents
he/she presents.

If a customer’s application for a permit/license/ID card
could not be processed, he/she has the right to receive an explanation from the
Registry of Motor Vehicles
employee. A License/ID Application Status Form must be completed by a Registry of Motor Vehicles
Official and given to a customer each time an application is not processed
for any reason. The reason(s) must be clearly listed in specific detail on the
License/ID Application Status Form.