Automatic Sitemap Generation

Modified on: Fri, 5 Apr, 2019 at 12:25 PM

We will be replacing the older version of Freshdesk with the new Mint experience on January 31, 2019. All your data and configurations will remain intact. Switching back to the old Freshdesk will not be possible. To read about this feature on Freshdesk Mint, refer to this article instead

This feature is currently not available on Freshdesk Mint.

This feature is not available on the old Freshdesk.

Applicable plans

SproutBlossomGardenEstateForest

Sitemaps play a vital role in search engine optimization. They help search engines quickly crawl through pages resulting in better search engine rankings. With better search engine rankings, your customers can quickly find answers to queries that they have.

With the automatic sitemap generation feature, we will automatically generate a sitemap for each account and store the XML here: http://<your_domain>.freshdesk.com/support/sitemap.xml. If you have a CNAME set up, please use that URL instead. Example: http://support.<your_domain>.com/support/sitemap.xml. This feature comes in handy as it saves the admin the trouble of regenerating and re-submitting sitemaps every time there is a change in content.

The search engines will detect your sitemap whenever they crawl your site. If you are on the Estate or Forest plan, the admin can proactively submit this sitemap URL to search engines such as Google and Bing to get the portal indexed.

Note: The sitemap XML will be updated once a week (every Sunday). Any addition/deletion of articles will be reflected here.

When do you need a sitemap?

You can benefit from using a sitemap if you have:

a) a large site

b) a site with pages that are not linked to each other

c) a new website

d) a website that uses rich media content

This article by Google provides you some more pointers on when and why you need a sitemap.

Submitting sitemaps to search engines

Estate+ customers have the ability to submit their sitemaps to search engines like Google and Bing and monitor their performance.

Under Portal layout, in the 'Head' section, paste the meta tag (as shown below) and click Save and Publish.

Once the code is added and saved in your helpdesk and on hitting ‘Verify’ on the Google Search Console, your portal will be verified.

Navigate to Crawl > Sitemaps and click on ‘Add/Test Sitemaps’. In the text box, enter ‘support/sitemap.xml’ to complete the sitemap URL and either:

Hit ‘Test’ to check the number of pages submitted and for any possible errors.

Hit ‘Submit’ to complete the process

Once the sitemap is submitted, you can see the details of your portal such as the number of pages submitted segregated by the type of content. You will also have the ability to resubmit your sitemap manually as and when required.

Sitemaps play a vital role in search engine optimization. They help search engines quickly crawl through pages resulting in better search engine rankings. With better search engine rankings, your customers can quickly find answers to queries that they have.

With the automatic sitemap generation feature, we will automatically generate a sitemap for each account and store the XML here: http://<your_domain>.freshdesk.com/support/sitemap.xml. This feature comes in handy as it saves the admin the trouble of regenerating and re-submitting sitemaps every time there is a change in content.

The search engines will detect your sitemap whenever they crawl your site. If you are on the Estate or Forest plan, the admin can proactively submit this sitemap URL to search engines such as Google and Bing to get the portal indexed.

Note: The sitemap XML will be updated once a week (every Sunday). Any addition/deletion of articles will be reflected here.

When do you need a sitemap?

If you are

a) a large site

b) a site with pages that are not linked to each other

c) a new website or

d) a website that uses rich media content - you can benefit from using a sitemap.

This article by Google provides you some more pointers on when and why you need a sitemap.

Submitting sitemaps to search engines

Estate+ customers have the ability to submit their sitemaps to search engines like Google and Bing and monitor the performance.

Under Portal layout, in the 'Head' section, paste the meta tag (as shown below) and click ‘Save and Publish’

Once the code is added and saved in your helpdesk and on hitting ‘Verify’ on the Google Search Console, your portal will be verified.

Navigate to Crawl > Sitemaps and click on ‘Add/Test Sitemaps’. In the text box, enter ‘support/sitemap.xml’ to complete the sitemap URL and either:

Hit ‘Test’ to check the number of pages submitted and for any possible errors.

Hit ‘Submit’ to complete the process

Once the sitemap is submitted, you can see the details of your portal such as the number of pages submitted segregated by the type of content. You will also have the ability to resubmit your sitemap manually as and when required.