HEA Not Recognised

I have just installed two brand-new p710 servers but they say that they are not HEA Capable, and I can also not detect the extra 4-port Ethernet cards. Everything else seems to work and the 4P Eth shows up in the profile, however once you activate AIX or VIOS, you cannot see anything.
I have the very latest BIOS, and am in the process of installing HMC 7R770SP1 to see if that helps.
Has anyone else had this problem?
This is especially strange because I have 2 x p6-520's attached to the same HMC and they are working perfectly.

Interesting and thanks for your reply! Its an E1D and the SPT stated it had an HEA? Either way it is not really a problem, however the basic problem still remains. I can see the external four-port Ethernet card, but not the internal one when building a profile on the HMC, however once I do a test install of either AIX or VIOS, they cannot see any network adapters?
The only time I have seen anything like this it was a BIOS/firmware issue, and when I go to Fix Central it says the BIOS has been "suspended"?
Any ideas?

Thanks for all the replies. After a lot of too-ing and fro-ing IBM have confirmed that the 2-ports (where the HEA was) are not even Ethernet ports anymore! They are now console ports??
It actually does not matter now as I have managed to update VIOS to 2.2.2.1 FP26 and this with a little tweaking, recognized the 4p card.
The most worrying aspect of this is that there seems to be no single clear piece of documentation and most of the standard install methods will simply not work.
Thanks again for all your help.

I heard last week from an IBM tech that the HEA boards were being phased out after tooooo many problems, mainly because the config is quite confusing and there are a few nasty bugs in some VIOS versions (rmdev -Rdl [hea port] ; cfgmgr ? immediate system dump of the VIOS lpar).
For once I do not agree, the HEAs were quite useful, while I don't quite understand them I have been able to put them to good use. Of course that after being hit by an unexpected dump I'm not quite careful with what I rmdev?

Antonio that is interesting because IBM seems very confused about their own hardware, and seem unable to give you any clear answers. The problem is that the CD/DVD's you get with the machine are useless because you need newer VIOS and firmware before anything works.
My solution was to build a temporary AIX 6.1TL08 partition, download the latest VIOS from IBM, and then use "alt_root_op" to wake the VIOS rootvg and copy over the updates into a temporary filesystem. Then reboot and update VIOS from the temp filesystem.
You also have to update the HMC to v7R770 SP1 or you cannot create partitions with less than a whole PROC and a whole GB of RAM, otherwise they just won't activate, and you get all kinds of bizarre errors.
It all now works well now but I have never had so much trouble building a system in my life!

We have been quite happy with our HEAs, lucky not to get hit by the dump
problem yet, but the idea of such a device is wonderful. It is a bit
difficult to "reconfigure" them in live machines, but they are really handy
and flexible.

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