Four Key Steps Toward Elevating Field Service Customer Experience

Field service organizations can support the organization’s overall effort to elevate customer experience by doing these four things.

A customer’s experience with the field services organization has a lasting impact on their overall impression of the company, which can positively or negatively impact customer satisfaction, retention, word of mouth, and future sales.

Often, though, field service operations are disconnected from corporate initiatives to enhance customer experience.

"Aided by technology, leaders are taking steps to mobilize their field service organizations in the race to respond to evolving expectations and distinguish experience from competitors."

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Four ways that field service organizations can impact and elevate customer experience

Features of modern technology that can improve productivity and deliver other benefits