Citizen Survey

The City of Shawnee partnered with ETC Institute of Olathe, KS to
conduct the 2017 Citizen Satisfaction Survey during January and February
of this year. The City does this survey as part of its ongoing effort
to gauge citizen satisfaction with the quality of its services. The
results help the City establish budget priorities and refine policy
decisions.

The seven-page survey was mailed out to a random sample
of homes in the City of Shawnee. The goal was to get at least 400
completed surveys returned. That goal was far exceeded with a total of
653 households completing a survey.

Overall, the results were
extremely positive with 96% of residents ranking Shawnee as a place
where they are happy to live. There has been a significant increase in
satisfaction in many areas since the last time the City conducted a
survey in 2015.

The survey results also show Shawnee ranks far
above other cities around the Kansas City Metropolitan area as well as
around the country in a number of major categories. This includes
overall quality of local police protection, maintenance of City streets,
Parks and Recreation programs and facilities, snow removal on
neighborhood streets and customer service from City employees.

Citizen Survey Highlights (percentages are based on responses of “very satisfied” or “satisfied”)

Quality of Life: 88% of residents are satisfied with the quality of life in Shawnee

Public Safety: 93% are satisfied with police, fire, and ambulance services

Parks and Recreation: 91% are satisfied with the City’s Parks and Recreation facilities and programs

Value Received: 68% of residents are satisfied with the value received for their City tax dollars and fees.

Customer Service: 81% are satisfied with the customer service they receive from City employees.

Use of Tax Incentives: 70% of residents are supportive of the City using incentives to attract new businesses and redevelop underutilized areas

Communication: 75% are satisfied with the level of communication they City has with the public.

Citizens
responding to the survey indicated that the two top priorities for the
City over the next two years should be the maintenance of City streets
and enforcement of City codes and ordinances.

A representative
with ETC Institute presented a summary of the Citizen Satisfaction
Survey results at the City Council meeting on March 27, 2017. That
presentation is included below.

There is much more in-depth and
detailed information in the final report and results from the 2017
survey. Click below to check them out. We also offered the survey online
for people who did not receive a survey in the mail. Those results are
included below, as well.