"Absolutely awful
If you waiting to refund your money you have to wait don not ask how long time
Every day I am calling and the staff can not solve to problem
The same answer will be soon as possible
Never again with this agency"

"Their term and conditions are completely and only to their advantage, and and they are a rip-off if you happen to want to make any changes or amends to their tickets. Better pay a bit more, and get better conditions. never book anything with them!"

"Booking with this company was a mistake.
Through Skyscanner I booked a ticket that was an Iberia ticket, with legs operated by AA and BA. When missing my first flight due to traffic around LHR, AA sent me to BA (who handle Iberia) and to be able to help me BA needed the help from Carlton Leisure. The person on the phone from Carlton told me bluntly the ticket was already gone, nothing could be done, but he would call me back with a new offer. After an hour I called him back, but he denied promising calling me back (although I have all conversations on tape) and said he could email me some new offers or rebook me for full price on another flight. When I handed him to the BA person at the desk, he claimed something that needed to be done was impossible, when the BA lady confronted him with his lies, he said it was company policy but yes, it was actually possible.
Fortunately when calling Iberia as a last attempt, they've managed to rebook me on the next mornings flight. So the "your ticket is gone sir, nothing can be done" was another lie from Carlton Leisure.
It took me four hours and Iberia saved the day (and 800 euro).
Next time I'll rather pay 300 more for a ticket than deal with Carlton Leisure again."

"Carlton Leisure are not members of ABTA and those considering using this company or its offshoots might like to see a list of complaints compiled at Carlton Leisure Watch.
Companies using the same ATOL registration number as Carlton include:
A1 Flight Group.
99 Flight
A1 flightcentre
Business Class Flight
Carlton Leisure Corporate Travel
Carlton Travel & Tours
Dearflight
South America Flight
Tickets To America
Travel Consultants
Travels Or
I have had issues with refunds following an airline cancelling flights that I had paid for a month earlier and deductions attempted despite Carlton's terms and conditions.
I wouldn't say they were rude, but their service and attempts to charge when they have no right to leaves a lot to be desired."

Report a Review

Email Address

Reason

Email Address

Reason

What's a "Verified Reviewer" review?

When a review is marked
"Verified",
it means Reviews.io has the additional trust signal necessary to ensure that the review is genuine. Customers reading the reviews can then use this information to help them decide which reviews are more relevant and steer them in their purchasing decisions.

If a review does not have the
"Verified Reviewer"
label next to it, we do not have the additional information from the customer/company to verify that the review was written from the privileged user position.
Even though some reviews do not carry the
"Verified Reviewer"
badge, it does not mean that the reviewer has no experience with the company - it just means that we could not confirm a specific purchase.
The
"Verified Reviewer"
badge offers one more way to help gauge the quality and relevance of a company review.

How can I make my review "Verified"?

If we are unable to automatically verify you as a
"Verified Reviewer",
you can email supporting documents to
support@reviews.co.uk
so we can investigate and mark your review as
"Verified".
We prefer an invoice, delivery note or receipt.

What's an"Unverified Reviewer" review?

When a review is marked
"Unverified",
it means Reviews.io has NOT had the trust signals necessary to ensure that the review is genuine. Customers reading the reviews can then use this information to help them decide which reviews are more relevant and steer them in their purchasing decisions.

How can I make my review "Verified"?

If we are unable to automatically verify you as a
"Verified Reviewer",
you can enter your email address below and we'll be in touch to verify your review.