Would you like to try out the redesigned desktop and the new features of Finesse 12.0 before it comes out? Or would you like to start developing your custom applications using the new APIs before the release so that your application is ready when the release comes out? Well, now you can!

DevNet is proud to present to you the Finesse 12.0 EFT sandbox! With the UX refresh coming in 12.0, we wanted you to be able to preview and get accustomed to the new desktop. Also, we want to give you the opportunity to validate your custom gadget(s) as well as update them to align to the new look-and-feel of Finesse 12.0 so that it can be ready when 12.0 is released.

Not sure what the new 12.0 features are? Well, here are highlights of the key aspects you can try out in the Finesse 12.0 sandbox:

New UX for agents and supervisors, which includes the following:

New look-and-feel of Finesse

Left navigation bar, which can be pinned/unpinned by users

Pop-Over for incoming call and digital channels

Customizable Finesse header

Customizable Finesse logo and heading

Brighter and bolder Voice State Control

Voice State Control and Digital Channel State Control, side by side, in the header

Search and set Wrap-Up reason

New PhoneBook and one-click calling UX

Agent Active Call details for Supervisor from the Team Performance Gadget

Confirmation prompt prior to browser close

New Features:

Desktop Chat using IM&P service as the backend (This covers Agent to Agent, Agent to Supervisor, Supervisor to Agent, Agent to Subject Matter Expert chat)

Team Messages (Supervisor broadcast)

Force Wrap-up reason

Countup/down timer for Wrap-Up state

Multi-select Wrap-Up reasons (UCCX only)

Web-sockets support for OpenFire

Workflow support extended to digital channels

Headless gadgets

API support:

Finesse APIs would be backward compatible

New Finesse APIs:

Pop-Over for digital channels

Digital Channel State Control

Supported browsers:

IE11 Native mode with Windows 10

Edge with Windows 10 (Microsoft Edge 41.16299.15.0 and higher)

Chrome v60 and up

Firefox ESR 52 and higher ESRs

Supported OS:

Windows 10

MAC OS X

ChromeBook

NOTE: This is an early preview of Finesse 12.0, so this version of Finesse does not contain all of the features that will be available in 12.0. The features that are in the build have been tested thoroughly, but are not guaranteed to be bug free. The intention of this sandbox is to get a sneak peek into the new features of 12.0 or even get a head start to building your applications against the new 12.0 APIs!

Please note that this sandbox can be utilized by UCCE & PCCE customers too, as the Finesse features and UX redesign is equivalent on all deployments (unless there are nuances which are very specific to UCCX). The sandbox can be used to validate the UI/CSS elements across all deployments.

We would like to know your thoughts. If you have any questions, issues, or comments, please leave them as a comment on this page. We will gladly take both positive and negative comments. Does your custom gadget not work in 12.0? It should, so let us know if it doesn’t! We look forward to your feedback.

The sandbox is very helpful, it's nice to see CUIC have a single look. Would have been nice to see Finesse administration pages implement the same look, but admittedly little time is spent there.

A little disappointed playing with iframes pointing to Permalinks in the sandbox. We have wanted to display a number of reports using iframes in other sites for some time. TAC has pointed to CSCvh02393, even though we have sorting disabled, and are running 11.6.2.10000-38 (ES01-9). Iframes still do not successfully load results. Forums indicate we are not the only customer interested in this.

Couldn't seem to get the 'Invite Agent' function working in chat? The desired destination queue is available in the the list however when Invite is clicked nothing seems to happen? Not sure if broken or just one of those features that's not quite ready yet :)

Sorry for the delayed response, it took me a while to chase down the CUIC permalink issue.

The CUIC permalinks that have authorization turned on will not work in an iframe within other domains, only permalinks that require no authorization will work. Starting 12.0, due to clickjacking, the CUIC login page has the X-Frame-Options set to SAMEORIGIN.

One request: It would be very helpfull if a CA was setup as part of the Sandbox. Debugging gagdets in Finesse in different browsers a lot of time is spent on accepting/installing self-signed certificates for both UCCX and Social Miner. Some browsers don't accept self-signed. So being able to just trust ONE CA-certificate and see cert-waringsserrors go away would be much appriciated.

Could someone provide a step-by-step to login a 4th Jabber client. I have one Jabber client on each Windows server Jabber1, 2, 3.

I've tried to accomplish it with these steps:

1) Promote Charlie Bragg to administrator to let him RDP to 10.10.20.12 and sign in as agent020@abc.inc. (had to use the domain setup on 10.10.20.12 which is different from the real domain on 10.10.20.100)

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