Service Management – differentiating between lifecycle stage of service management, we customize the service management education package. It is based on evolution/maturity levels of the services provider and the package usually includes educational effort to choose right levels of governance, metrics and employee alignment, self-service awareness, different situation different strokes approach, function to services journey

KPIs/Metrics – identification, awareness, education and implementation cycles of KPIs/Metrics are included in the package. Depending on the stage of the organization, we differentiate the metrics starting with transition/first stage metrics followed by vanity metrics, we strive to drive the organization to work towards decision making and business enabling metrics