From the amount of emails I have received and PM's since i started this thread mostly from disgruntled importers and distributors... I think their are serious issues whether its financial or bad planning I don't know. It is certainly bad communication.
Papabear and ToastSNY.. maybe we need to wait till the end of the month (as they have promised kites by then) and if no delivery/further assurances we should then join resources and proceed as a collective. legal costs could be shared thus resulting in less financial impact to each of us.

Sprockett I suggest you contact the factory directly and get an assurance they are still working with ROYAL. If you can get this info, next find out who if anyone is taking over ownership. I assume here that news if the spilt is confirmed. Given the amount of smoke thats been blown up yours this sounds like a bloody disaster and I wouldn't be waiting any longer for taking some real action.

Get as many of our European friends who personally know these two guys to have a quiet word.
This will get more action than you might expect.
If no cash comes into your account in 2 days take it to another level.

ROYAL might think this thread is not being read but the truth is the industry has noticed.

Never ever send good money after bad. This seems like the same story we've heard before. Cash flow problems due to a mix of mismanagement and lack of control.

Dimitri: Your suggestion that you would give an extra free kite if someone were waiting for their stuff seems laughably naive as their problems is most certainly a cashflow issue, which means that they cannot pay for the kites they are trying to produce. Especially considering your last venture where people did not get the products they paid for.

Sprocket,
I would advise you to get your money back asap. Watch what happens when you try to get it. You will get the run around then most likely never get it or only a few pieces of $hit quality gear.
Mikael is a piece of work. The last kite I got from them wasn't even the one I asked for.
-Toast

I am Estonian distributor, and ordered raceboards and kites this february. Had delay and paid for them early april. Then the fun begin, avoiding, fooling around, not answering emails/phone. Both Simone and Mikael. After several emails promised me new 2013 gear end of july. But as race season is fucked up already now, i asked half money back few months ago. Still dreaming of it. Now i want all money back. Dept collector agency works on that. If they dont make agreement, i will make statement to the police as a (group) fraud and go to court. Also planning to knock on their home doors - if needed, untill every f*cking euro is back in my account....

Lets see, what happens in next few weeks.. If they dont come on sense...

Don't feel sorry for them! They have acted in a deceiving and fraudulent manner.

I've tried to stay away from posting on here to give them the benefit of the doubt, but my patience has ended.

We have been treated the same here (Royal Distributor in the UK). We've placed an order in Feb which we got part delivery, and then a further order in April, which we've had no delivery.

Mikael and Simone will not answer phone calls and emails. I wish I had known others were going through these issues before handing over any cash.

I'd be interested to know if any of you were informed about them filing to have the company struck off the register in the UK (they registered RYL Kiteboarding as a UK company), and it is a criminal offence to do try and strike off a company without informing creditors.

I also have both of their personal addresses if anyone is interested! Mikael, Simone (i know you're reading this) - as per previous 20 mails over the last 6 weeks, I'm happy to take down this post should you fulfil your order, or refund my money.

To continue to take cash off of your distributors after you've filed a petition to strike the company from trading is grossly unprofessional, and down right nasty.

Brightondan wrote:Don't feel sorry for them! They have acted in a deceiving and fraudulent manner.

I've tried to stay away from posting on here to give them the benefit of the doubt, but my patience has ended.

We have been treated the same here (Royal Distributor in the UK). We've placed an order in Feb which we got part delivery, and then a further order in April, which we've had no delivery.

Mikael and Simone will not answer phone calls and emails. I wish I had known others were going through these issues before handing over any cash.

I'd be interested to know if any of you were informed about them filing to have the company struck off the register in the UK (they registered RYL Kiteboarding as a UK company), and it is a criminal offence to do try and strike off a company without informing creditors.

I also have both of their personal addresses if anyone is interested! Mikael, Simone (i know you're reading this) - as per previous 20 mails over the last 6 weeks, I'm happy to take down this post should you fulfil your order, or refund my money.

To continue to take cash off of your distributors after you've filed a petition to strike the company from trading is grossly unprofessional, and down right nasty.

Yes that is true. If they have behaved fraudulently there is no excuse.