Breadcrumb

WestJet

Contact Information

Description of Services Provided

Oxygen Needs

WestJet does not provide oxygen service on board. However, they accept certain gaseous oxygen and portable oxygen concentrators on their aircraft.

WestJet permits a maximum of two guests travelling with gaseous oxygen cylinders per flight, and a maximum of two cylinders per guests. Necessary documentation must be provided. This service can only be offered on domestic flights (within Canada).

Assistive Devices

Each guest is permitted to bring one medically required wheelchair at no charge.

Braces, crutches, walkers and canes, along with other assisting devices, will also be accepted free of charge.

WestJet recommends that guests who use a mobility aid notify the carrier at least 48 hours in advance of departure.

Guests with a visual or hearing impairment

WestJet aircraft are equipped with tactile row markers located on the overhead bins or on the aisle seats.

Supplemental safety briefing cards are available in Braille, in English and French on all WestJet aircraft. WestJet can also provide a personal in-flight safety briefing and a large-print visual aid, if needed.

Additional seating for guests with special needs

Special or additional seating is available at no charge to guests with a physical or mental disability who require:

a personal attendant to provide help with meals, medication, use of the toilet or to assist the person with a disability who is unable to assist themselves in an emergency evacuation or in the event of decompression;