Error messages

Issue

Solution

You get an error when opening Office 2013 documents after upgrading from Windows 7 to Windows 10, such as Word experienced an error trying to open the file or This file is corrupt and cannot be opened.

To resolve this issue, start one of your Office 2013 applications, like Word, and then select File > Account > Update Options > Update Now to install the latest updates.

Outlook issues

After installing the Windows 10 Anniversary update, dragging emails to the file system or between folders does not work.

The issue affects all supported versions of Outlook 2010, 2013, and 2016. It may also happen with Mozilla Thunderbird.

Our engineering teams have investigated this issue, and are planning to release a fix in the near future. We'll post back here when we have more information.

After upgrading to Windows 10, Outlook 2013 might fail to open, and you receive this error:
Cannot start Microsoft Outlook. Cannot open the Outlook window. The set of folders cannot be opened. File access is denied. You do not have the permission required to access the file C:\Users\<username>\Documents\Outlook Files\filename.pst.