Salesforce.com's entirely Web-based solution for nonprofits helps organizations maximize their relationships with its donors, volunteers, and supporters. It's a great solution for NPOs across all industries and of any size.

Salesforce.com's entirely Web-based solution for nonprofits helps organizations maximize their relationships with its donors, volunteers, and supporters. It's a great solution for NPOs across all industries and of any size.

Best suited for small to large nonprofit organizations, NeonCRM by Z2 systems is a cloud-based, scaleable solution that helps automate fundraising, membership tracking and events registration, and features robust reporting.

Best suited for small to large nonprofit organizations, NeonCRM by Z2 systems is a cloud-based, scaleable solution that helps automate fundraising, membership tracking and events registration, and features robust reporting.

Raiser’s Edge NXT is an integrated, cloud-based fundraising and relationship management solution for nonprofits.
Raiser's Edge NXT provide tools to streamline various activities of a nonprofit organization and provide a single view...
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Raiser’s Edge NXT is an integrated, cloud-based fundraising and relationship management solution for nonprofits.
Raiser's Edge NXT provide tools to streamline various activities of a nonprofit organization and provide a single view...
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DonorPerfect's nonprofit solution offers several features for constituent relationship management. The features allow an organization to manage unlimited constituents, integrates with MS Office, and customizable reports.

DonorPerfect's nonprofit solution offers several features for constituent relationship management. The features allow an organization to manage unlimited constituents, integrates with MS Office, and customizable reports.

MemberClicks offers a configurable, cloud-based software solution to small associations and member-based organizations.
The system can stand alone as a membership website and social community or integrate with an existing website...
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MemberClicks offers a configurable, cloud-based software solution to small associations and member-based organizations.
The system can stand alone as a membership website and social community or integrate with an existing website...
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StarChapter is a cloud-based association management software solution for local or national, professional and trade associations. The system offers membership management, online event registration, email communication and website content...
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StarChapter is a cloud-based association management software solution for local or national, professional and trade associations. The system offers membership management, online event registration, email communication and website content...
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GrowthZone, formerly MemberZone, is an online platform designed to help non-profits manage their members, fundraising, marketing, donors and volunteers.
An online application form facilitates member signup, and the data from that...
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GrowthZone, formerly MemberZone, is an online platform designed to help non-profits manage their members, fundraising, marketing, donors and volunteers.
An online application form facilitates member signup, and the data from that...
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WizeHive is a cloud-based platform designed to collect, review and manage applications for grants, scholarships and other nonprofit programs. The system offers tailored workflows, reporting dashboards, automations and batch emailing.
WizeHive...
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WizeHive is a cloud-based platform designed to collect, review and manage applications for grants, scholarships and other nonprofit programs. The system offers tailored workflows, reporting dashboards, automations and batch emailing.
WizeHive...
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Kindful is a cloud-based online fundraising and donor management solution designed specifically for growing nonprofit organizations. With this solution, nonprofits can manage three core aspects of fundraising - managing online giving,...
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Kindful is a cloud-based online fundraising and donor management solution designed specifically for growing nonprofit organizations. With this solution, nonprofits can manage three core aspects of fundraising - managing online giving,...
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Abila Fund Accounting 100 has a variety of standard features including accounting and grant management as well as specialized features like a visual analyzer & employee Web services. This diversity makes it perfect for growth.

Abila Fund Accounting 100 has a variety of standard features including accounting and grant management as well as specialized features like a visual analyzer & employee Web services. This diversity makes it perfect for growth.

Galaxy Community Connect is a cloud-based volunteer management solution for nonprofits of all sizes. Key features include task management, shift-based scheduling, event promotion, activity tracking and reporting.
Community Connect...
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Galaxy Community Connect is a cloud-based volunteer management solution for nonprofits of all sizes. Key features include task management, shift-based scheduling, event promotion, activity tracking and reporting.
Community Connect...
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SilkStart is an integrated suite of association management tools created for small to midsize associations, as well as multi-chapter associations. SilkStart serves the needs of multi-chapter organizations through a connected backend...
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SilkStart is an integrated suite of association management tools created for small to midsize associations, as well as multi-chapter associations. SilkStart serves the needs of multi-chapter organizations through a connected backend...
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iMIS is a cloud-based association and non-profit management system that is mobile-ready and PCI-validated. The solution includes options for membership, fundraising, events, product sales, certification, email, online communities,...
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iMIS is a cloud-based association and non-profit management system that is mobile-ready and PCI-validated. The solution includes options for membership, fundraising, events, product sales, certification, email, online communities,...
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MatchMaker Fundraising Software is a comprehensive donor management and fundraising solution for nonprofit organizations. With a user-friendly UI, this product also offers a free fundraising planning tool.

MatchMaker Fundraising Software is a comprehensive donor management and fundraising solution for nonprofit organizations. With a user-friendly UI, this product also offers a free fundraising planning tool.

Keela from Networks for Change is a cloud-based nonprofit management solution that helps small and midsize nonprofits manage projects and events, measure donor engagement and send notifications to volunteers and members. Keela offers...
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Keela from Networks for Change is a cloud-based nonprofit management solution that helps small and midsize nonprofits manage projects and events, measure donor engagement and send notifications to volunteers and members. Keela offers...
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What Is Nonprofit CRM Software?

Constituent relationship management (CRM) is a fundamental part of a nonprofit organization’s success. A constituent in the realm of nonprofits refers to a supporter—someone who’s supported the organization in the past whether as a donor, volunteer, alumni, corporate supporter, member, beneficiary, staff etc. Each constituent type is valuable to a nonprofit organization in unique ways (e.g., dollars and volunteer hours).

CRM software consolidates constituent information along with their donor or participation history into a valuable resource that nonprofit organizations can leverage to strengthen their relationships.

Common Features of Nonprofit CRM Software

CRM software is more than just a sophisticated contact management system. Consolidating constituent data provides a holistic perspective of all supporters involved in an organization, affords seamless and efficient communication with members and supporters and boosts the effectiveness of marketing and fundraising campaigns. Features found in nonprofit CRM systems include:

Contact management. With many constituent types, keeping contacts organized and readily accessible can be challenging, particularly if constituent types are stored in different locations. These systems save time and ensure the right constituent is contacted for each campaign or outreach.

Activity and event management. These features enable an organization to track all tasks associated with an upcoming event and plan associated outreach methods like sending mail or making phone calls. Calendar features remind users when a task is due and record task completion history. Event management tools also track event expenses and in-kind gifts.

Campaign management. These features align constituents with appropriate campaigns and record important metrics like newsletter and outreach open/bounce rates to calculate a campaign’s overall outreach.

Benefits of Nonprofit CRM Software

Engaging the donors, supporters and volunteers with appropriate initiatives is essential to ensure their continued participation and patronage. CRM software helps to identify and segment the different constituent groups and send targeted promotional emails, event invites and donation requests to improve organizational efficiency and member involvement.

A constituent management software integrates with third-party applications for seamless data exchange and connects with social media websites, such as Facebook and Twitter, to identify potential donors and volunteers.

Contact records can be tagged with keywords that help identify the extent to which members align with the organization’s interests and activities. The solution can support the marketing and branding efforts of the organization and improve external communication using targeted advertising.

Storing your data in an online CRM system rather than an Excel file or notebook allows users to access it from anywhere, any time. Web-based CRM solutions help to export datasheets, communicate with volunteers and view constituent lists even when you are working in remote sites, organizing events or traveling. It fosters collaboration across teams and lets multiple teams access the information simultaneously.

CRM software helps automate various tasks that would have otherwise taken many hours to do manually. This allows volunteers to devote more time to the organization’s key objectives and initiatives as well as helps to reduce errors, improve efficiency and cut costs.

Key Considerations for Buyers

Cloud vs. on-premise: Most CRM solutions are cloud-based and have the advantage of being cost-effective, scalable and secure. Web-based solutions help users access information from any location and the organization does not require large IT teams to manage updates, maintenance and other issues.

Mobile apps: Mobile applications for CRM help the field staff access data and enter records into the system from anywhere. These apps will be helpful for volunteers who need database access, but are working on organizing fundraising activities or other events from outside their office location.

Integrations: Many nonprofit organizations use software applications, such as MailChimp, QuickBooks or Paypal, for functions such as mail list management, accounts and payment processing. The CRM software should be able to integrate with these applications as well as with social media tools such as Facebook and Twitter. This helps in seamless data transfer and importing new contacts into the system.

Suite vs. standalone solution: Some CRM software offer integrated accounting, budget management, event management and other features that support the multiple operations of the organization. These suite solutions can prove to be a better choice for nonprofits that need to track interactions with multiple constituents.

Free vs. subscriptions options: Many CRM vendors offer free editions of their products that either offer limited features or support only a limited number of users. While the free versions help customers get a feel of the product, subscription editions offer a wider range of features along with installation support, training and after-sales services.

Features on offer: Different CRM software may primarily be suited for distinct functions such as fundraising, advocacy or volunteer recruitment. Hence, it is necessary to first identify the main objectives of your organization and then choose the appropriate solution.

What Type of Buyer Are You?

Small nonprofits: As a small nonprofit organization, your budget will be lower than that of larger enterprises and the scale of operations limited to a few localities. There are many CRM vendors, such as NonProfitEasy and Batchbook, who cater to small organizations and offer services at prices starting from $20 per month. Many vendors also offer free editions that support all the features for a limited number of users.

Midsized nonprofits: If you are a midsize organization with more funds to spare, you can look at purchasing software that offer enhanced capabilities in donor management, bulk emailing, event management and database management.

Large nonprofits: CRM software from vendors, such as Salesforce and Trail Blazer, can handle large volumes of donor data and offer features to track donations and volunteer recruitment. These software also provide multi-location support and access to pre-integrated applications for event management, fundraising and volunteer management.

Pricing and Vendor Landscape

CRM software for nonprofits typically have a subscription-based pricing model, depending on the number of users and features available. Payments are generally on a per user, per month basis and can vary from $10 per month to hundreds of dollars per month depending on business needs. Many providers also offer free trials and free versions of their products.

Some of the popular vendors are Salesforce, NeonCRM, DonorPerfect, Bloomerang, Salsa CRM, Blackbaud, MemberClicks, Kindful, Trail Blazer, Abila and Aplos.

How it Works

We match organizations with software that meets their needs.

Our service is simple and 100% free to customers like you because software vendors pay us when we connect them with quality leads. You save time and get great advice. Vendors get great referrals. It's a win for everyone!