Pharmacy Customer Service Representative

As a Pharmacy Technician I - Pharmacy Service Representative in the Specialty Mail Order Pharmacy, you will provide telephone support to patients receiving life sustaining specialty drug therapy. The Pharmacy Technician I is essential to ensuring our patients receive the correct medication, as you directly affect the lives of others. The Pharmacy Technician I position is responsible for the overall coordination and processing of new patient medication orders and reorders, which includes verifying and re-verifying benefits. You will also help our patients with translating and entering in new or refill prescriptions into the pharmacy information system, communicating and collecting copay amounts, obtaining authorizations, and working with insurance companies, healthcare providers and/or internal teams to screen, identify, resolve and defer orders that have accounts receivable or clinical issues.

As part of the Specialty Mail Order team, you will play a crucial role in helping others on the path to better health and your work will be directly affect the lives of others.

Additional responsibilities of the Pharmacy Technician I - Pharmacy Service Representative (PSR) include:

Minimum 1-year experience in a customer service role (i.e., call center, retail, customer service environment or relevant military experience)

Must have or apply for the Arizona Pharmacy Technician Trainee License within 30 days of hire.

Preferred Qualifications

PTCB Certified

Previous Pharmacy Technician Experience

Previous Call Center Experience

Education

Verifiable high school diploma or GED equivalent

Business Overview

CVS Health, through our unmatched breadth of service offerings, is transforming the delivery of health care services in the U.S. We are an innovative, fast-growing company guided by values that focus on teamwork, integrity and respect for our colleagues and customers. What are we looking for in our colleagues? We seek fresh ideas, new perspectives, a diversity of experiences, and a dedication to service that will help us better meet the needs of the many people and businesses that rely on us each day. As the nation's largest pharmacy health care provider, we offer a wide range of exciting and fulfilling career opportunities across our three business units MinuteClinic, pharmacy benefit management (PBM) and retail pharmacy. Our energetic and service-oriented colleagues work hard every day to make a positive difference in the lives of our customers.

CVS Health is an equal opportunity employer. We do not discriminate in hiring or employment against any individual on the basis of race, ethnicity, ancestry, color, religion, sex/gender (including pregnancy), national origin, sexual orientation, gender identity or expression, physical or mental disability, medical condition, age, veteran status, military status, marital status, genetic information, citizenship status, unemployment status, political affiliation, or on any other basis or characteristic prohibited by applicable federal, state or local law. CVS Health will consider qualified job candidates with criminal histories in a manner consistent with federal, state and local laws. CVS Health will not discharge or in any other manner discriminate against any Colleague or applicant for employment because such Colleague or applicant has inquired about, discussed, or disclosed the compensation of the Colleague or applicant or another Colleague or applicant. Furthermore, we comply with the laws and regulations set forth in the following EEO is the Law Poster: EEO IS THE LAW and EEO IS THE LAW SUPPLEMENT

Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. If you require assistance to apply for this job, please contact us by clicking Advice and Counsel

CVS Health does not require nor expect that applicants disclose their compensation history during the application, interview, and hiring process.

For inquiries related to the application process or technical issues please contact the Kenexa Helpdesk at 1-855-338-5609. For technical issues with the Virtual Job Tryout assessment, contact the Shaker Help Desk at 1-877-987-5352. Please note that we only accept resumes via our corporate website: https://jobs.cvshealth.com/

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VIEW JOBS1/16/2019 12:00:00 AM2019-04-16T00:00Job Description
As a Pharmacy Technician I - Pharmacy Service Representative in the Specialty Mail Order Pharmacy, you will provide telephone support to patients receiving life sustaining specialty drug therapy. The Pharmacy Technician I is essential to ensuring our patients receive the correct medication, as you directly affect the lives of others. The Pharmacy Technician I position is responsible for the overall coordination and processing of new patient medication orders and reorders, which includes verifying and re-verifying benefits. You will also help our patients with translating and entering in new or refill prescriptions into the pharmacy information system, communicating and collecting copay amounts, obtaining authorizations, and working with insurance companies, healthcare providers and/or internal teams to screen, identify, resolve and defer orders that have accounts receivable or clinical issues.
As part of the Specialty Mail Order team, you will play a crucial role in helping others on the path to better health and your work will be directly affect the lives of others.
Additional responsibilities of the Pharmacy Technician I - Pharmacy Service Representative (PSR) include:
* Use your superb communication skills to contact doctor's offices and insurance companies to ensure in the accuracy our patient's specialty medication orders
* Translate prescriptions and utilize your sig code knowledge
* Excellent data entry skills will aid in your success
* Processing of specialty medications in a timely manner
* Ensure all financial and clinical expectations are being met prior to fulfillment
CPhT, PTCB, Pharmacy Technician, Mail Order, CVS, Mail, Specialty, Customer Service, Call Center, Pharmacy Service Representative
AMNHC
#pharmtechtalent
Required Qualifications
* Minimum 1-year experience in a customer service role (i.e., call center, retail, customer service environment or relevant military experience)
* Must have or apply for the Arizona Pharmacy Technician Trainee License within 30 days of hire.
Preferred Qualifications
* PTCB Certified
* Previous Pharmacy Technician Experience
* Previous Call Center Experience
Education
Verifiable high school diploma or GED equivalent
Business Overview
CVS Health, through our unmatched breadth of service offerings, is transforming the delivery of health care services in the U.S. We are an innovative, fast-growing company guided by values that focus on teamwork, integrity and respect for our colleagues and customers. What are we looking for in our colleagues? We seek fresh ideas, new perspectives, a diversity of experiences, and a dedication to service that will help us better meet the needs of the many people and businesses that rely on us each day. As the nation's largest pharmacy health care provider, we offer a wide range of exciting and fulfilling career opportunities across our three business units – MinuteClinic, pharmacy benefit management (PBM) and retail pharmacy. Our energetic and service-oriented colleagues work hard every day to make a positive difference in the lives of our customers.
CVS Health is an equal opportunity employer. We do not discriminate in hiring or employment against any individual on the basis of race, ethnicity, ancestry, color, religion, sex/gender (including pregnancy), national origin, sexual orientation, gender identity or expression, physical or mental disability, medical condition, age, veteran status, military status, marital status, genetic information, citizenship status, unemployment status, political affiliation, or on any other basis or characteristic prohibited by applicable federal, state or local law. CVS Health will consider qualified job candidates with criminal histories in a manner consistent with federal, state and local laws. CVS Health will not discharge or in any other manner discriminate against any Colleague or applicant for employment because such Colleague or applicant has inquired about, discussed, or disclosed the compensation of the Colleague or applicant or another Colleague or applicant. Furthermore, we comply with the laws and regulations set forth in the following EEO is the Law Poster: EEO IS THE LAW and EEO IS THE LAW SUPPLEMENT
Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. If you require assistance to apply for this job, please contact us by clicking Advice and Counsel
CVS Health does not require nor expect that applicants disclose their compensation history during the application, interview, and hiring process.
For inquiries related to the application process or technical issues please contact the Kenexa Helpdesk at 1-855-338-5609. For technical issues with the Virtual Job Tryout assessment, contact the Shaker Help Desk at 1-877-987-5352. Please note that we only accept resumes via our corporate website: https://jobs.cvshealth.com/CVS HealthChandlerAZ

VIEW JOBS1/18/2019 12:00:00 AM2019-04-18T00:00About Us
Republic Services is an industry leader in U.S. recycling and non-hazardous solid waste. Through our subsidiaries, Republic's collection companies, recycling centers, transfer stations, and landfills focus on providing effective solutions to make proper waste disposal effortless for our 14 million customers. We'll handle it from here, our brand promise, lets customers know they can count on Republic to provide a superior experience while fostering a sustainable Blue Planet for future generations to enjoy a cleaner, safer and healthier world.
Why Work with Us
Our Company cannot thrive without great people devoted to serving customers, the community, and the planet. We hire the best people to make Republic a great place to work. We are focused on attracting talented individuals across professions who are as committed to serving customers and the planet as we are. We strive to create a workplace that's meaningful and rewarding to our 33,000 employees. That's why we are proud to be recognized as Best Large Employer by Forbes, World's Most Ethical Companies by Ethisphere, and One of the Most Meaningful Companies to Work for in America by Business Insider.
Job Description
With general direction and an in-depth knowledge of Company services and processes, the Customer Service Representative is responsible for processing and resolving customer issues that are of low complexity. The Customer Service Representative displays a high level of customer service empathy, professionalism and respect while responding to customer service requests in a timely and accurate manner.
Knowledge, Skills & Abilities
Preferred Qualifications
Principal Responsibilities
* Responds primarily to inbound calls and, as needed, initiates outbound calls to resolve customer service inquires.
* Inputs standard customer requests into Company systems.
* Effectively responds to initial customer requests and may involve cross-functional assistance to resolve issues.
* Logs and records information about customer support interactions by inputting information into Company systems and updating information in a timely and accurate manner.
* Enters service and route data into computer for billing and route scheduling purposes.
* Exemplifies high levels of quality, productivity and efficiency in a manner consistent with continuous quality improvement.
* Performs other job-related duties as assigned or apparent.
The statements used herein are intended to describe the general nature and level of the work being performed by an employee in this position, and are not intended to be construed as an exhaustive list of responsibilities, duties and skills required by an incumbent so classified. Furthermore, they do not establish a contract for employment and are subject to change at the discretion of the Company.
Qualifications
* Minimum of 1 year of experience in a call center or other customer service related environment. (Required)
* High School diploma or G.E.D. (Required)
* Experience working in a team environment. (Required)
* Associate or Bachelor's degree.
* Knowledge of waste management industry.
* Experience using bilingual skills in a business environment.
Rewarding Compensation and Benefits
Eligible employees can elect to participate in:
* Comprehensive medical benefits coverage, dental plans and vision coverage.
* Health care and dependent care spending accounts.
* Short- and long-term disability.
* Life insurance and accidental death & dismemberment insurance.
* Employee and Family Assistance Program (EAP).
* Employee discount programs.
* 401(k) plan with a generous company match.
* Employee Stock Purchase Plan (ESPP).
Republic Services is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, protected veteran status, genetic information, or any other characteristic protected by applicable law.Republic ServicesChandlerAZ

VIEW JOBS1/17/2019 12:00:00 AM2019-04-17T00:00Customer Service Representative in Chandler, AZ
About Us
Republic Services is an industry leader in U.S. recycling and non-hazardous solid waste. Through our subsidiaries, Republic's collection companies, recycling centers, transfer stations, and landfills focus on providing effective solutions to make proper waste disposal effortless for our 14 million customers. We'll handle it from here, our brand promise, lets customers know they can count on Republic to provide a superior experience while fostering a sustainable Blue Planet for future generations to enjoy a cleaner, safer and healthier world.
Why Work with Us
Our Company cannot thrive without great people devoted to serving customers, the community, and the planet. We hire the best people to make Republic a great place to work. We are focused on attracting talented individuals across professions who are as committed to serving customers and the planet as we are. We strive to create a workplace that's meaningful and rewarding to our 33,000 employees. That's why we are proud to be recognized as Best Large Employer by Forbes, World's Most Ethical Companies by Ethisphere, and One of the Most Meaningful Companies to Work for in America by Business Insider.
Job Description
With general direction and an in-depth knowledge of Company services and processes, the Customer Service Representative is responsible for processing and resolving customer issues that are of low complexity. The Customer Service Representative displays a high level of customer service empathy, professionalism and respect while responding to customer service requests in a timely and accurate manner.
Knowledge, Skills & Abilities
Preferred Qualifications
Principal Responsibilities
* Responds primarily to inbound calls and, as needed, initiates outbound calls to resolve customer service inquires.
* Inputs standard customer requests into Company systems.
* Effectively responds to initial customer requests and may involve cross-functional assistance to resolve issues.
* Logs and records information about customer support interactions by inputting information into Company systems and updating information in a timely and accurate manner.
* Enters service and route data into computer for billing and route scheduling purposes.
* Exemplifies high levels of quality, productivity and efficiency in a manner consistent with continuous quality improvement.
* Performs other job-related duties as assigned or apparent.
The statements used herein are intended to describe the general nature and level of the work being performed by an employee in this position, and are not intended to be construed as an exhaustive list of responsibilities, duties and skills required by an incumbent so classified. Furthermore, they do not establish a contract for employment and are subject to change at the discretion of the Company.
Qualifications
* Minimum of 1 year of experience in a call center or other customer service related environment. (Required)
* High School diploma or G.E.D. (Required)
* Experience working in a team environment. (Required)
* Associate or Bachelor's degree.
* Knowledge of waste management industry.
* Experience using bilingual skills in a business environment.
Rewarding Compensation and Benefits
Eligible employees can elect to participate in:
* Comprehensive medical benefits coverage, dental plans and vision coverage.
* Health care and dependent care spending accounts.
* Short- and long-term disability.
* Life insurance and accidental death & dismemberment insurance.
* Employee and Family Assistance Program (EAP).
* Employee discount programs.
* 401(k) plan with a generous company match.
* Employee Stock Purchase Plan (ESPP).
Republic Services is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, protected veteran status, genetic information, or any other characteristic protected by applicable law.
Posted Date:1/15/2019 11:06:18 AM
Job Type: Non-exempt
Req #: 52179BR
Location: 04224: Chandler-2525 West Frye Road,
Job Category: Customer Service/Call Center
Republic Services, Inc.ChandlerAZ

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