"Disgraceful."

Firstly- one of the reception at the cardiology department on Saturday 30th May was a disgrace. Rude, abrupt, unhelpful and should definitely not be working in a customer service position. It's unbeleiveable somebody can speak to patients like that. As for the appointment - booked at the end of April, cancelled on the day because of building works - surely the hospital will know if there is building works going on more than 2 hours before the appointment. 3hours pay lost, extautionate car parking fee to pay. Thanks L&D

Responses

We are very concerned to hear that your experience has been an unpleasant one. Please be assured that we will investigate this matter as much as we can from the information given. We would encourage you to contact our Patient Affairs Office directly on 01582 497 002, or email complaints.officer@ldh.nhs.uk if you would like us to address any of your concerns further.