Perth, Fremantle: ... the benchmark for excellence in residential care. We are known for our ... Group, an award-winning provider of residential care facilities throughout Western Australia.You will ...

My mother was in Kimberley Nursing Home, Leederville WA, and while for the first couple of years it seemed quite good, things gradually deteriorated to a terrible level. Her wedding ring that she had worn for over 50 years had suddenly vanished from her finger. When I asked her what happened to it she did not know. Her mind had eventually deteriorated and lost to dementia, but she was very upset and cried. I cried too! Most of her belongings had eventually vanished. I had bought her new clothes, shoes and dressing gowns, 3 of them in fact, after each had vanished! The last one managed to survive only because I had put her name on the back in full view in a permanent black texta ink. I couldn't bear the thought that she might not have had a dressing gown of her own. Over the years the staff behavior had deteriorated significantly to the extent of extreme bullying, not only of the residents but their family members as they came visiting as well. One incident I recall I was sitting on my mother's bed talking to her as she lay in bed, when a very young carer of about 19 or so came in and demanded in a very loud voice I get off the bed immediately. I indicated that there was no where else to sit and she pointed to a commode with a lid and shouted at me to sit there! And kept shouting at me until I got up of the bed. My mother was extremely upset at this behavior as I was. I just could not believe it! I consequently wrote to the matron to complain, but it just got ignored. I confronted the nurse in charge to complain of some of the staff's behavior, plus my mother's belongs vanishing and her response was "If you don't like it leave and take your mother with you." I was shocked, speechless and felt very upset, while they just laughed at me.
I was horrified that my mother was left in such a terrible place. Even the meals were as tasteless as cardboard. The very young Carer knew that I had complained about her and just laughed that there was nothing I could do about it, taunting me and so her bullying behavior increased. I asked her to leave me alone with my mother and she put her hands on her hips and said "make me!!" in a very threatening manner with her face about 2 inches from mine. I thought her behavior was disgusting, and told her she should be looking after the residents and treating them with respect and also their relatives with respect. I was absolutely devastated to think that I had put my mother in such a terrible place. I knew I could not leave her there and had to find another place. This one was recommended to me by my mother's social worker through one of the large public hospitals, who couldn't believe what I had told him of the goings on in the place. It was as bad as it could ever get. Before I could move my mother to another place, she suffered a major stroke and died. To this day the thought that my mother's last time on earth was lived out in one of the worst Nursing Homes ever upsets me so much that I was not capable of reporting it to higher authorities for them to check it out.
I have a friend who is a kind loving carer who works for an aged care agency and moves from Nursing Home to Nursing Home as needed and she tells me that she is filled with dread when she is sent to fill in at the Kimberley Nursing Home in Leedervile, WA. She agrees it is one of the worst, but she is afraid to complain in case she loses her job. She has told me some stories of her own as to how some people are treated. She only worked as a locum, so they did not treat her complaints with any great importance.

I care for my mother for over 8years with no family support it got so hard in the end I put her in care best thing is I know she is being looked after better than I could do I did my best but dementia is a horrible thing n I'm glad I made the decision

Our father was very happy after he settled into St Michael's
Aged Care.The staff were wonderful, caring and friendly; he said the food was good and he liked his room. We were very happy with the facility and he really liked the girls at the front desk who he visited twice a dauy.

Highly recommend standard is one of the best. Staff are always very helpful and polite. My Dad has been there for 5 years 3 months They allowed us to celebrate his 90th birthday there which was such a blessing

My mother is in a Residential aged care facility. She is very happy there. They are very caring and will contact the family if there are any concerns or information they think that we need to know. Mum has said that the food is great, Mum has been there for over 12 months now and regards it as her home. The family visit throughout the week and the staff are always very friendly. They have activities for the residents all the time and bus trips for those that wish to go. I really cant fault the staff or centre at all. I would recommend it for any one that needs caring for.

My mother was a resident of this facility for 16 months until she passed away in January last year. We found the staff to be very caring and attentive to her specific needs and they kept us up to date with any incidents involving her welfare.

My mum seems pretty happy. She doesn't join in on all the activities but has many friends. Mum will quite often say the food is a little bland but ok. The nursing staff and carers are lovely and seem to enjoy their jobs, which is great. We had a bad experience when my Nan went into a nursing home 15 years ago and we were really worried that this had not changed but have been pleasantly surprised. Mum is week cared for and that makes us very happy.

Perth, Eastern Suburbs: ... with extraordinary care and service, to offer a world-class residential experience. And ... , an award winning provider of residential care facilities in Western Australia. After ...

My Mother was a resident at Regents for ten years before passing away in October aged 100. After disappointing experiences at two other care facilities we could not have been happier with her treatment. The building was always beatifully kept and clean and the staff treated Mum as if she were family. The food always looked and smelt good, even after Mum had to have pureed food. She was always included in village events, even after she showed little awareness of her surroundings. We could not have been more happy with her care. Even after she passed away her affairs were dealt with promptly and efficiently, unlike other facilities I have dealt where I fought for months to have costs and refunds calculated correctly.

I was so concerned with this process but the care and support to help make the transition easier has been beyond expectations. I cannot thank the staff enough for helping us so quickly and getting mum into a facility that she would feel comfortable.

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