Creating THE Client Experience | $49 + GST

Course Overview:

This workshop is designed to help you gain a competitive edge in your marketplace by ensuring that your client’s experience or journey with your business is rewarding and memorable from start to finish. The ability to provide an experience that is consistently excellent in your client’s eyes, not only establishes trust that leads to a highly valued, long-term relationship, but also promotes word of mouth - the best kind of referral. Learning Outcomes: • Understand the value of first impressions and the impact they have on your client, team and your business • Gain knowledge into your business capabilities (service/products) and what differentiates you in the marketplace • Explore client demographics to help you better recognize and meet potential needs • Familiarization of human resources guidelines when interviewing • Create and maintain brand loyalty with your clients