Network Management

OPEN INTERNET DISCLOSURE STATEMENT

The Federal Communications Commission (“FCC”) requires that we provide the following information regarding our mass market retail broadband Internet access services, including information regarding any network management practices that we employ, the performance characteristics of our services, and the commercial terms of our service offerings. This disclosure is intended to provide information sufficient for consumers to make informed choices regarding the use of such services and for content, application, service, and device providers to develop, market and maintain internet offerings, and should be read in conjunction with Company’s “Acceptable Use Policy” (“AUP”), available at http://www.baileycable.net/Leagal/aup.html and our “Terms of Service” (“TofS”), available at http://www.baileycable.net/Legal/tc.html.

This statement relates solely to that portion of our network devoted to providing mass market retail broadband Internet access service to our customers. Other portions of our network may be used to provide cable service or other information or specialized services, each of which is subject to its own terms and conditions of service. For further information regarding the services offered by Company in your area, please see www.baileycable.net/services.html

Bailey Cable may change this Internet Disclosure Statement from time to time and will post on our website any material changes to our policies.

PERFORMANCE CHARACTERISTICS:

COMMERCIAL TERMS:

Congestion Management

The bandwidth and network resources used to deliver our Internet access service are limited and shared among users. While we strive to provide sufficient bandwidth to meet the foreseeable needs of our customers, our network may be negatively affected by the rapidly increasing demands of users whose actions strain the ability of the Internet to meet that demand. Conscious of this, the FCC allows Internet access service providers such as Bailey Cable to engage in “reasonable network management practices” to respond to situations such as network congestion or excessive users.

Consistent with the FCC’s rules, Bailey Cable reserves the right to employ the types of “reasonable network management” tools and techniques that are commonly used in the industry to protect consumers from activity that can unreasonably burden our network and may cause service degradation, including security attacks and network congestion. The use of certain network management tools and techniques may affect users’ Internet performance, such as download and upload times or response times while surfing the Internet or playing games. The effects of network management typically will be noticeable only for a brief period of time, if at all.

Network management tools and techniques may include detecting malicious traffic patterns and preventing the distribution of viruses or other malicious code, limiting the number of sessions a user can conduct at the same time, limiting the aggregate bandwidth available for certain usage protocols, regulating the delivery speed of mass emails, rejection or removal of “spam” or otherwise unsolicited bulk email, detecting and preventing the distribution of viruses and other malware, port blocking, measuring subscriber bandwidth usage, bandwidth allowances, traffic prioritization and other tools and techniques as Bailey Cable may from time to time determine are appropriate. New network management techniques are being developed on an ongoing basis to address evolving challenges and threats to the network and users, and Bailey Cable may elect to use some or all available network management techniques on a temporary or as-needed basis. Network management tools and techniques may also be employed to allow Bailey Cable to comply with various legal requirements, including, but not limited to, providing proper assistance to law enforcement, national security, emergency response and disaster relief agencies.

The network management tools and techniques employed by Bailey Cable does not target specific usages or applications and instead focus in a content-neutral manner on bandwidth usage in real time, with the goal of providing reasonable and equitable access to the network for all similarly situated customers. In other words, to the extent that the use of network management practices may affect the performance or other characteristics of Internet service, they are designed to affect all similarly situated customers equally.

Usage Limits

In addition to reserving the right to manage network usage to ensure that the activity of a small number of users at a particular point in time does not degrade, inhibit or interfere with the use of our network by others, Bailey Cable also maintains an “excessive use” policy that addresses total usage of an account in a month.

Application Specific Behavior

Bailey Cable does not discriminate against or prevent you or other users of its service from sending and receiving the lawful content of their choice; running lawful applications and using lawful services of their choice; or connecting their choice of legal devices, provided that such applications and services do not harm the network or the provision of broadband Internet access service, cause malicious traffic patterns facilitate theft of service or the distribution of unlawful content, or otherwise harm or unreasonably impair other users of the service. Similarly, Bailey Cable does not impair or degrade particular content, applications, services or non-harmful devices so as to render them effectively unusable, subject to the policies and procedures outlined herein.

As described above, Bailey Cable reserves the right to employ network management practices, e.g., to prevent the distribution of viruses or other malicious code, as well as to block, in accordance with applicable law, transfer of unlawful content such as child pornography or the unlawful transfer of content. As such, Bailey Cable blocks ports 135, 136,137,138,139 & 448. SMTP Port 25 is restricted to Bailey Cable Mail servers for residential customers. In addition, Bailey Cable may enter into arrangements to provide Internet service to third party establishments (such as coffee shops, bookstores, hotels or libraries) who then may offer such service to their customers, guests or others. Nothing herein is intended to address network management practices, performance characteristics or commercial terms that may be adopted by such third party premise operators in connection with the provision of Internet service to others.

Device Attachment Rules

Bailey Cable requires customers to use a modem model to connect to its network that Bailey Cable’s research has indicated is compatible with its equipment and services. Use of a non-approved modem may be subject to service interruption due to network updates or incompatibility. A DOCSIS 3.0 or higher modem is required to receive nearly all of Bailey Cablee’s speed offerings (8 channel or higher version works best). Although DOCSIS 2.0 modems will operate on our network at this time, customers may experience substantially slower speeds than advertised. Information regarding approved modem models can be found by contacting our customer service center. The pace of technological change is rapid and due to customer demand and other advancements, modem models previously compatible may become obsolete. Bailey Cable may require customers to replace a non-approved or previously approved modem model with an approved one and reserves the right to discontinue provision of service to any non-approved modem . Customer may choose to lease a modem from Company or purchase an approved model from a retailer. BACK TO TOP

Security

Bailey Cable also employs certain practices to protect the security of our customers and our network from unwanted and harmful activities. These include practices designed to protect our servers against Denial of Service attacks and to prevent spam and identity theft. For more information, seehttp://www.baileycable.net/support/tips.html. BACK TO TOP

General Spam Filtering

Inbound filtering for Bailey Cable email is done via PowerXmail provided by Zimbra. Zimbra will block email from any source that exceeds its thresholds for email that is sent using identified spam methods. This includes but is not limited to numbers of recipients, number of rejected users and certain header information. These thresholds are dynamic and more data cannot be given without compromising the integrity of our filtering methods.

When security measures are employed, they may affect performance characteristics of service or the ability to access certain websites, but such measures are employed in a manner designed to have non-discriminatory impact on all similarly-situated customers. Bailey Cable engages in network security measures such as those outlined above to enhance the online experience of its customers. However, no such measures are infallible and we cannot guarantee against security problems.

Service Description

Bailey Cable provides what is known as a “fixed broadband” Internet access service that is designed to provide the capability to transmit data to and receive data from all or substantially all Internet end points. Bailey Cable offers multiple packages (or “tiers”) of Internet access service for residential or commercial use with varying targeted speeds, features and bandwidth usage limitations that may affect the suitability of such service for real-time applications. The features, pricing and other commercial terms of our service offerings are modified from time to time, and not all packages are available in all areas. Each package is priced to reflect the particular speed, features and bandwidth usage limitations of that package. Full descriptions of currently available packages can be found on Bailey Cable’s website at www.baileycable.net or by contacting our customer service center.

The FCC requires that we disclose information regarding the expected and actual speed and latency of our Internet access service offerings. Our advertised speeds represent our targeted speed for a particular service package. Actual speeds may be faster or slower than advertised speeds. The speed a subscriber experiences may vary based on a number of factors including, but not limited to (i) variances in network usage; (ii) the capabilities and capacities of the customer’s computer and/or local area network (LAN) devices such as wireless routers; (iii) latency (i.e., the time delay in transmitting or receiving packets as impacted in significant part by the distance between points of transmission); (iv) the performance of the content and application providers the consumer is accessing, such as a search engine or video streaming site; and (v) performance characteristics of transmissions over portions of the Internet that are not subject to Bailey Cable’s control. Our Internet access service is provided on a best efforts basis and speeds or other performance characteristics cannot be guaranteed.

Impact of Specialized Services

The FCC’s “open Internet” rules distinguish between our mass market retail broadband Internet access services and “specialized services” that share capacity with our broadband Internet access service over our last-mile facilities. Examples of such “specialized services” may include Bailey Cable’s voice over IP phone (“VoIP”) service which shares bandwidth with our Internet access service and because of its nature sometimes receives network priority. Because of this, it is possible that increased use of our phone service may temporarily impact our broadband Internet access service at particular times. Bailey Cable routinely monitors how all its services use bandwidth to minimize any impact on our broadband Internet access service.BACK TO TOP

Pricing

As noted above, Bailey Cable offers multiple tiers of broadband Internet access service. The current pricing and other terms and conditions of these tiers (including information regarding fees for early termination or additional network services) can be found at
By calling our customer service center. The pricing and other commercial terms of our broadband Internet access services are subject to change and the information provided in this disclosure statement is not intended to supersede or modify any of the terms and conditions of service as applicable to a particular customer. BACK TO TOP

Privacy Policies

Your privacy is very important to us. Personal information you provide to Bailey Cable is governed by the Bailey Cable’s Privacy Policy, which is posted on Bailey Cable’s Website at www.baileycable.net/Legal/privacy.html and is subject to change from time to time. Personal information provided by you to the Bailey Cable is used primarily to provide a customized experience as you use our services, and is generally not shared with third parties. Bailey Cable reserves the right, as required or permitted by law, to provide account and user information, including email, to third parties and to cooperate with law enforcement authorities in the investigation of any criminal or civil matter. Such cooperation may include, but is not limited to, monitoring of Bailey Cable’s network consistent with applicable law. BACK TO TOP

Redress Options

For immediate assistance with issues or complaints involving your broadband Internet access service, please contact our customer service center. We have agents available 24 hours a day, seven days a week.
Written complaints can also be sent via U.S. mail to: Bailey Cable TV, Inc. 807 Church Street, Port Gibson, MS 39150. The FCC has established procedures for addressing informal and formal complaints relating to its “Open Internet” rules. For information concerning these formal and informal complaint procedures, please refer to the FCC’s website at http://www.fcc.gov/guides/getting-broadband. BACK TO TOP