Susan Collins joined the Center for Medicare Advocacy in 1990. In the decades since, Susan has become an invaluable "first responder" to the thousands of calls and letters the Center fields from people around the country each year. In addition to screening and answering incoming inquiries, Susan creates, maintains and updates the Center's educational materials, and still manages to offer general assistance to the rest of the staff as needed.

Susan has served on the Windham, CT board of education, the Windham Hospital Board of Directors, the Regional Panel for Quality and Diversity in education, and the Department of Children and Families Task Force. She currently works with the Across the Smiles Community Dental Health Program and the Windham School Readiness Council.

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