Description

End of Life NoticeDear Valued Symantec Customer:Symantec Corporation hereby informs you that we will be discontinuing the availability of Touchdown by Symantec. This notice details the key dates that may be of importance to you.Current Product ReplacementTouchdown by Symantec (Android) No Replacement_____________________________________________________________________________End of Support:Symantec Corporation will End of Life (“EOL”) the product(s) identified in this notification including any Maintenance Packs (MPs) and/or patches for each version, in all released languages. Technical support and content updates for customers with current Email-only Support, Basic Maintenance Support or Essential Support will be available according to the dates in the said table. This notice describes the timelines for the delivery of support services for these products that have reached their EOL.

Touchdown by Symantec (Android) Version 9.x End of Product Life End of Product Life 7/3/2017End of New Sale Availability 7/3/2017End of Access 8/7/2017End of Standard Support 7/2/2018End of Extended Support No ExtensionTechnical Support Symantec Corporation will End of Life the Product(s) identified in this notification including any Maintenance Packs and/or patches for each version, in all released languages. Technical support and content updates for customers with current Maintenance Support will be available according to the dates listed in the table below. This notice describes the timelines for the delivery of support services for these products that have reached their End of Life.Note: Symantec Touchdown applications available on Apple app store and Google Play will continue to be available for download by current licensees of the product.___________________________________________________________________________________For more information regarding the services provided in Limited Support, and Content Updates, please refer to the Symantec Enterprise Technical Support Policy at the link below or, alternatively, contact your Symantec Account Manager:http://www.symantec.com/enterprise/support/support_policies.jsp

To receive timely notification on updates and the support lifecycle for your Symantec product please sign up at the following link to receive Symantec Technical Support News Bulletins:http://www.symantec.com/enterprise/support/news_bulletins/

We would also recommend that you periodically check our website by selecting your product, then release details, for information with respect to End of Life and End of Support Life for your specific Licensed Software.

Symantec is committed to helping our customers achieve success with their Symantec solutions. If you have any questions regarding this notice, please contact your Symantec Partner or your Symantec Corporation Account Manager.

Licensing NOTE : This application is a 30 day trial version which can be upgraded to the full version by purchasing the TouchDown License Key application and installing and opening it on the device separately. ALL features are available during the trial period except the ability to change the signature on outgoing emails.

Now your Android tablet comes closer to Outlook when it comes to the user experience.

My review

Review from

Reviews

3.4

5,740 total

5 2,010

4 1,211

3 711

2 538

1 1,270

Rick Stockton

PROS: An even better GUI, Excellent Customer Support! Great Office365 E3 Outlook connectivity, critical to my business. Touchdown Tech Support is responsive, informed, and effective. The feature set and options are a 'Must Try' if you are looking for a great Android Outlook interface. The newer 'Touchdown HD' is a solid GUI improvement, and, if Touchdown VENUS is "HD with improvements", I think we're go. CONS: It can be a little slow. The meeting times can be an hour off during the 2 weeks a year, when there is a Daylight Savings Time. My biggest complaint is that this is the 2nd or 3rd year of this problem. Overall, very nice.

Bill Edwards

Touchdown used to right at the top of the pack. But it's become just too much trouble to use. It should be great but it isn't great for me. The new interface is so much better and I really like the Calendar. But it still feels like a legacy app - and this is the only Exchange client I've used that can't auto-discover my Office 365 settings. More importantly, it's not stable on my Huawei tablet. Nine email/tasks/calendar gives me more or less the same features with a really nice up-to-date look and feel - and it's been hassle free. Here's hoping Symantic puts more resources in to Touchdown!

Ortwin Roth

In a business environment this app is not that bad. It is one place for mails, appointments, notes and contacts that are all synced with exchange. There is just one really really annoying bug. When I open a Mail via a Notification the back button is exiting the app instead of going back to the inbox. Also the settings are unfortunately spread across lots of different places im the app.

Dan Algarin

Used to be THE mail client to have... Not so much anymore. Like everyone else I agree that the app was great until Symantec got ahold of it. Stability issues, lost features, poor UI choices, poor searching, copy and paste issues. Inability to inspect link destinations is dangerous and makes it harder to identify malicious emails or phishing attempts.

Chris Culhane

I have used this app for a few years and the app itself works pretty well. The main problem is with the orange interface since Symantec bought the software. The themes are just ridiculous and the orange color is a bad choice of epic proportions. It is especially bad on text screens to reply pop up and you can't read the text because of the orange color. Update: finally gave up and uninstalled it and switched to a different app.

Justin Bean

Works OK for basic email. Horrendous search takes several minutes to return results, if it doesn't just lock up your phone entirely. Forced to use this for work, it often crashes, and locks up my screen in the process. Staying on top of emails while traveling for work is tough enough without having to fight with your email app constantly.

User reviews

Rick Stockton March 8, 2017

PROS: An even better GUI, Excellent Customer Support! Great Office365 E3 Outlook connectivity, critical to my business. Touchdown Tech Support is responsive, informed, and effective. The feature set and options are a 'Must Try' if you are looking for a great Android Outlook interface. The newer 'Touchdown HD' is a solid GUI improvement, and, if Touchdown VENUS is "HD with improvements", I think we're go. CONS: It can be a little slow. The meeting times can be an hour off during the 2 weeks a year, when there is a Daylight Savings Time. My biggest complaint is that this is the 2nd or 3rd year of this problem. Overall, very nice.

Touchdown used to right at the top of the pack. But it's become just too much trouble to use. It should be great but it isn't great for me. The new interface is so much better and I really like the Calendar. But it still feels like a legacy app - and this is the only Exchange client I've used that can't auto-discover my Office 365 settings. More importantly, it's not stable on my Huawei tablet. Nine email/tasks/calendar gives me more or less the same features with a really nice up-to-date look and feel - and it's been hassle free. Here's hoping Symantic puts more resources in to Touchdown!

In a business environment this app is not that bad. It is one place for mails, appointments, notes and contacts that are all synced with exchange. There is just one really really annoying bug. When I open a Mail via a Notification the back button is exiting the app instead of going back to the inbox. Also the settings are unfortunately spread across lots of different places im the app.

Used to be THE mail client to have... Not so much anymore. Like everyone else I agree that the app was great until Symantec got ahold of it. Stability issues, lost features, poor UI choices, poor searching, copy and paste issues. Inability to inspect link destinations is dangerous and makes it harder to identify malicious emails or phishing attempts.

I have used this app for a few years and the app itself works pretty well. The main problem is with the orange interface since Symantec bought the software. The themes are just ridiculous and the orange color is a bad choice of epic proportions. It is especially bad on text screens to reply pop up and you can't read the text because of the orange color. Update: finally gave up and uninstalled it and switched to a different app.

Works OK for basic email. Horrendous search takes several minutes to return results, if it doesn't just lock up your phone entirely. Forced to use this for work, it often crashes, and locks up my screen in the process. Staying on top of emails while traveling for work is tough enough without having to fight with your email app constantly.

Absolutely the worst app on my phone, but I have no choice but to use it. Horrible interface, doesn't sync with the android email app, and cost $20 just to add an email signature! The worst part is the search function is completely broken. It takes forever to search, while I can see the emails I need under the "searching" loading screen. Then, after 10 minutes, it says "no emails found." unless your job requires you to download this app to secure your emails, stay far, far away from it. It is a daily cause of stress and frustration for me as my job requires me to send and read emails all day long.

This used to work great for years, then suddenly the calendar stopped to update. Both on the phone (S6) and the tablet (Tab S2) the app is no longer functional - not exactly the most exotic hardware one would think. It doesn't appear to be a server problem either - using Nine everything works as it should. Bizarrely the new owners managed to break this app without making any other noticeable changes. So unfortunately, I can't really recommend anyone to use the current version.

This is one of the worst email client I've ever used and easily the worst app I have on my phone. Intuitive UI, clunky, slow search etc. But the worst of all is, it sometimes forgets to remind you of an impending meeting that's already in the calendar. I mean, how can mess that up!!! That is one of two reason why I am using this app. ffs! Only reason why any one is using this app is sorry IT policies of their employer. Update: uninstalled​ this junk and moved to Outlook. All peace now

Searching your own mail shouldn't be a difficult task. It's almost impossible to perform a search in this app. It often does not return any results even though I know there is an email containing the exact strings that I am searching.

Good app for the most part but I really can't understand why has no rich text editor been added for composing mails. The mails themselves display rich text message, so would adding a rich text editor not be a logical extension. Otherwise every email sent from this app is just like an unformatted buch of lines.

Used to be great. Now when I reply to emails, the message never gets delivered. That's unfathomable. Tech support was useless. Unfriendly/unsympathetic reply and loaded with tech babble. Didn't help one bit. Uninstalled.

Crashes at least once a day, and after latest update the calander notes are unreadable. More then 3 months and still they can't fix the problem, the consumer service says there's no time-line for the update to ne fixed. If your a corporate, I recommend another company

Sucks that when you reply all, you're included, that's just stupid. Also with new updates, signature line has to be turned off or on for each email, also stupid. They should have either default to on or off and then allow you to delete or add to a given email. Used to be a good app

This app overheats my Samsung Galaxy S7 hourly no matter how often I shut it down. It drains the battery 100x faster than any other app on my phone. I would have deleted it years ago if my company didn't require it.

This is the final response about the widget issue that I received from the support... "Ok. Unfortunately, this is just something we see occasionally with specific devices and their widget functionality. " Basically, they can do nothing about it.... :-?

After updating from older version it was working on my Samsung note 5 until I tried. to switch calendar to month view and it froze the program. Now, I can no longer use calendar view as it freezes the program. And then I have to kill the process and restart touchdown. ****Update: After reinstalling Touchdown, problem seems to be resolved and i can use calendar view including month view. It works better for me than Outlook.

*Feature (improvement) request*: Thanks for introducing Pull Down To Sync, however this only seems to work within single folders (rather than the All Folders view). It would be of real benefit to get that working in "All" too. *Bug fix request*: When sending encrypted mails to "new" recipients where certs not cached locally _on both To & Cc_ if missing certs are noted on To, it fails to then search GAL for the missing certs on Cc. After that the mail fails to send and lands in limbo. *Bug fix request*: The calendar week numbers in Week view are incorrect/inconsistent with Month view. Many thanks in advance!

app crashes every time you install and try to move to the calendar with monthly view, only way to get the calendar work again is to reinstall... ouch.... the only version that is working is an old one that you need to get from tech support, but it doesn't have all the new features. HELP

Works well, got an updated look as well as some (needed) functionality improvements. Ignore the whiners, and kudos to Symantec for not letting TouchDown become just another piece of abandonware! Nobody (including myself) will ever be completely satisfied with the provided themes, but they are usable and Touchdown remains my favorite email client for work/professional use.

Update: After months of unusable junk from Touchdown I switched to Nine. Nine is infinitely better. Don't put up with Norton's terrible design and decisions. Nine's searching feature actually searches! They got negative feedback for making the main window that ugly Halloween theme and now they throw it on the widget. Also why was the ability to mark all emails as read taken away/moved. I can't find it any more. Usability much? I'm also unable to open emails unless I open them from the widget. The app hangs and crashes whenever I check an email from the main app. Widget emails are not marked as read when opened from the widget. Please QA your shovel-ware....

Terrible! Emails sometimes send, sometimes they don't. If I open a draft I wrote on the PC it's all unformatted! Sometimes attachments are missing from sent emails... Sometimes encryption fails to open emails which it should be able to open. Again, terrible and very frustrating!

Really need help here. My It guy and I have tried to find the key for my phone so that I can use this all.od the time. My trial has run out and I need to use it for work. I have a Samsung galaxy s8 please help!

GUI was fine last year, the efforts toward undesirable changes should not be called improvements. This latest update resulted in lost communication with my office. Simply wished I was permitted to use an alternative app.

Seen better days. Before Symantec got it I liked it a lot. Then came the garish interface. I put up with it because I knew it and for an app, it was expensive. I've now moved to Nine, no regrets at all. Far superior interface.

This app is awesome. The only things that would make it 5 stars for me would be if they would allow more than one account to be monitored at a time. Every other mail app software does it. Also see more than 1 calender. Then I wouldn't need to use more than 1 mail app.

My biggest gripe about this app is that there is no way to have it send emails easily to people that have emailed you without manually adding them to your contacts if they aren't in your AD. Even Gmail gives you that feature and has for years!

It keeps on freezing and wont synchronise many of my appointments. It was a good app and probably lead the field but now it is unreliable and lacking the functionality of others. I have switched to Nine and very happy with it

Simply the best. I am very demanding when it comes to apps as well as when it comes to my professional emails and calendar. Have been testing several different apps, and I am now using Touchdown HD for several years. Just the best one !!!

The interface on this app has suffered under Symantec's ownership. It used to have some clunky quirks in things like settings, but the day-to-day usage was solid. Now you can't make an appointment by clicking on the day and time you want to meet - it defaults to the first day of the displayed week - so many times have I had to edit an appointment because it defaulted to Sunday at midnight. The header information that is in the way of reading emails, then disappears and shifts the entire text up with it so you lose your place when you are reading. If you try to pull down the email text, it pulls down the header with it. The organization of the options are better, but that's little consolation for this turd.

It's fine for the bare minimum of reviewing and responding to work email. But it has bugs that become annoying over time and it lacks features that would make it a program that could be considered a 5 star program for professionals.

Aug 19 2017 - Looks great and works great on Samsung Galaxy s7 running Nougat. I'm glad I previously purchased it. Sorry that Symantec snatched it from nitrodesk only to discontinue it with no replacement.

It's impossible to read anything in the tiny calendar, the navigation throughout the app is terrible and I can't use fingerprint to unlock (but here I'm not sure whether my company is blocking this or the app doesn't support it.)

Cannot be used when displaying phone's desktop to PC with Samsung SideSync. Further Update: Upon testing early versions of 9+, I switched to V8.4. I am using the current version (9.0.00437) since 1 week and it seems that it is ramping up on stability and features. Still testing, but I thought I should give early feedback.