Due to the continuing Coronavirus situation in the UK, we are currently experiencing a large volume of calls. If you need to make an update to your policy, please do so online by clicking this link. Please use the following link if you wish to make a claim. To see what help and support we are offering customers during the Coronavirus pandemic, click here.

Private Car and Van Payment Options

Options Available to Control Your Insurance Costs

We understand that, during this difficult time, you may be encountering difficulties making your payment in full. To help support you during this challenging time, we have developed an instalments plan to help you bring your payments up to date. The instalment plan breaks your outstanding amount into 3 equal weekly payments with 7 day intervals between each payment. All you need to take this option is go to our payment page and make your first payment; the following instalments will be collected automatically.

As long as you are making your instalment payments on time, your insurance policy will stay in force and will not be cancelled. Any associated charges due to missed payments are included within the amount owed.

We understand the challenges many of our customers are facing in the current situation our country finds itself in. To assist you at this time of uncertainty we have added the ability to suspend your policy rather than outright cancellation. The suspension of your policy will protect your No Claims Discount and will mean you can get back on the road with minimum effort, when you are ready to do so.

Suspend Your Policy

If your payments are up to date you can place your policy on hold for a maximum of three months.

You can reactivate your policy when you want to use your vehicle again.

You will not lose the No Claims Discount you are currently earning if you reactivate your policy.

You must contact the DVLA and SORN your vehicle, as no cover will be in place and you are unable to drive your vehicle on the road. Under s143 of the Road Traffic Act it is an offence to use (or permit to be used) a motor vehicle on a road or other public place when there is not in force cover in relation to the use of the vehicles such a policy of insurance in respect of third party risks as complies with the Road Traffic Act.

If you are found guilty of an offence under this section, then you will face a penalty of between six to eight penalty points and a fine of up to £5000.

You must also contact you bank to make sure your direct debit is cancelled.

You will forfeit any No Claims Discount you have earned during the period you have been insured.

You must find another provider for you vehicle insurance or SORN your vehicle with the DVLA. Under s143 of the Road Traffic Act 1988 it is an offence to use (or permit to be used) a motor vehicle on a road or other public place when there is not in force cover in relation to the use of the vehicles such a policy of insurance in respect of third party risks as complies with the Road Traffic Act.

If you are found guilty of an offence under this section, then you will face a penalty of between six to eight penalty points and a fine of up to £5000.