ABUSE: Shocked at reaction

I am 72 years old, I worked in a shop and was manageress for 46 years. I got on very well with my customers and in return they said I was very pleasant and always cheerful.

On December 14, in Morrisons supermarket, I came to the checkout. I put my goods on the counter when I heard a voice say, ‘That woman cannot read’, referring to me. I had put my goods on the express counter.

It was confusing because the notice for the express counter was on the left side of the till, which was closed, so they were going through on the right side of the till.

The assistant on the till was fine, she did not have a problem with me, but this woman obviously did. She started to rant and rave at the assistant while she was checking my goods through. I said, “Excuse me do you mind.” She picked up the bar which separates the customers and pushed it in my face because it had express till on it. She was so rude and arrogant. I just could not believe it. I felt shocked and sick.

To top it all, she went to the manager and reported me for going though the express till. I felt like a naughty child.

You do not expect anything like this when you go shopping. She did not show me up, she showed herself up because the customers came and asked me if I was ok.

I know big stores have to be careful when serving customers, but just how far can they go? I worked in a small shop and if she had come in with that attitude she would be barred.

You do not expect to go shopping and get abuse like that. I love Morrisons. It’s my favourite store, but after today I will think again. Maybe I was in the wrong place at the wrong time.

I would say to this person if that is your Christmas spirit stay at home with that attitude.

To all customers, please check your till. I would not want anyone to suffer the abuse I did.