About Us

Nishkul Technologies LLC

At Nishkul Tech Support we decided to name our people
"Technical Support Officer" (or TSO) for a very important reason. We
strive to make the process of technical support something much more than just
getting your computer serviced. It's important to our technical staff to
understand how you use technology so we can make it work best for you.

Our TSO's go through some of the most rigorous testing and
training before they start helping customers. Our selection process has proven
to select individuals who intimately understand how technology works. With this
knowledge, they can handle just about anything you want to throw at themâ€“be
it a weird printer issue, malware that no one else can seem to get rid of, or
figuring out how to get your music on your MP3 playerâ€“and they can do it
while explaining it all in terms you will understand.

Nishkul Tech Support combines superior talent and training
to deliver superior, cost - effective computer support services to individuals
and small businesses. Nishkul Tech Support's customer support staff undergoes
an intensive 3-week training program that includes Technical Skills, and
mandatory Microsoft Certification for Desktop Support Technicians. Above all, Nishkul
Tech Support focuses on each technician's ability to listen to customers as
they define their problems and then communicate an effective resolution

Once a problem is identified, Nishkul Tech Support's
technicians use the self-created knowledge database and a personalization
search engine to provide a customized service. The knowledge database grows
with every interaction by capturing the customer's problem, the solution and
the specifications of the computer hardware, software and any relevant
peripherals involved. The database also contains customer demographic
information as well as a call history so that the customer support technician
can provide assistance that is specific to the individual caller's needs and
equipment.

Nishkul Tech Support's customer satisfaction rate of 93% and
resolution rate of 87% ranks it as the highest benchmarked company in the
computer support industry.