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LiquidVPN Review

July 28, 2015

LiquidVPN is a US-based company. They offer a comparable range of products to other VPN providers with one important difference. They offer something called “modulating IP,” which is a means of changing your IP very rapidly, sometimes several times within the time it takes to load a single page. LiquidVPN also has a good privacy policy and competitive prices.

Pricing and Plans

LiquidVPN divides up its packages based on how many devices you’re allowed to connect simultaneously. There’s also a static IP option. The pricing is as follows:

“Sidekick” plan, two devices for $6 per month

“Road Warrior” plan, four devices for $10 per month

Ultimate plan, eight devices for $18 per month

Static IP for two devices, $25 per month

You can pay using PayPal, credit cards, cryptocurrencies, cash or Bitcoin.

Free Trial / Money Back Guarantee

You get a free seven-day trial when you sign up for LiquidVPN, but you do have to buy a subscription from the start. There’s no free trial without paying the initial fee, but you can get the fee refunded.

Privacy & Anonymity

LiquidVPN has a no-logging policy, a real advantage. They also have a warrant canary on their site, which is accessible right from their client, see below. They do say that they’ll forward DMCA complaints, however.

Customer Support

Product Testing

LiquidVPN uses the Viscosity client, but they’ve added some features to it that make it quite handy. It has a built-in leak test and speed test. You can even click an option on the menu and go right to the provider’s warrant canary.

Other than that, it’s Viscosity, so the client isn’t much different than what a lot of other providers offer. That’s not a bad thing. Viscosity is a good client and it’s easy to use, so there’s no real drawback here.

Windows, Mac OSX, Android, IPhone, etc.

LiquidVPN has the Viscosity client for Windows. Their site provides detailed setup instructions for Mac, Android, iOS, Linux and other systems.

Speed Test

LiquidVPN Baseline Speedtest

LiquidVPN Speedtest

The speed test for LiquidVPN was very impressive. With the VPN hooked up, our connection barely slowed, as you can see from the screenshots below. The connection was tested on a 50Mbps/5Mbps connection.

IPCheck and DNSLeak

LiquidVPN did very well in this regard, effectively hiding our IP and our DNS servers. There were no issues to report.

Feature Summary

The most notable feature from LiquidVPN is the modulating IP, which changes your IP constantly while you’re online. It’s unique to this provider and something worth exploring.
Other good features include:

Countries Supported

We Liked

Areas for Improvement

Cancelling your account to take advantage of the seven-day trial is a bit blocky.

Conclusion

LiquidVPN has some very nice features for privacy buffs. It is a US-based company, which isn’t ideal but, beyond that, they really do go out of their way to protect user privacy. They have strong encryption, their own IP changing technology, they don’t log and they take Bitcoin, so they’re definitely working hard to provide good anonymity protection. On top of that, they not only have a warrant canary, but make it easy for you to get to it, which demonstrates a commitment to transparency on their part.

Comments

They do not honour their refund policy even when you meet the requirements. No questions asked… my ass.

Request for refund was made within the 7 days policy.

1. Refund was delayed as they said they do not keep Bitcoin in their wallet and it takes time to transfer from their bank.
2. Requested for an update one week later, no reply and my ticket was closed,
3. Started a new ticket and Mike Chamberlain replied that it takes time as they haven’t had a Bitcoin signup recently. Thus they could not refund.
4. 2 Weeks later. Asked for an update, no reply and the ticket was deleted.
5. Started a new ticket and this time Mike Chamberlain replied stating that BTC, Cash and other crypto currencies are not eligible for a refund.

This is mind boggling since he was the person who replied at (3). Secondly the TOS was changed after the request for a refund was made. In fact this line –

To add salt to the wound, he had tried to get me to retract a comment on vpncompare.uk (which was not published), before he would reinstate my account. Makes you wonder how independent and fair is that review when Liquidvpn would know about it even when its not published.

My account has since been locked which means I can’t even start a conversation with them regarding this. Even if I could, there isn’t much point in doing so, since they would either delete the support ticket and delay anything but refund.

They have basically accepted my money, provided no service and changed their TOS to legitimize their right to rob BTC. Imagine them doing that if I had paid by credit card or Paypal. They are able to get away with it because its BTC and most users who needs a VPN would rather pay via crypto currency

Unethical and obnoxious. Mike Chamberlain has tried to hoodwink and bully the refund from me. I would really think twice about trusting them with anything.