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Why Suncamp holidays?

Suncamp holidays is a registered participant of Stichting Garantiefonds Reisgelden (SGR). More info

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All campsites have a swimming pool or are next to a beach

Enjoy a carefree time at a campsite offering every comfort

Privacy

Your privacy is important to you and to us. We are therefore happy to explain why and how we deal with your personal data. Honesty and transparency are important values for us. In this way, we want to build a lasting relationship of trust with our clients. This means, among other things, that we respect and protect your privacy and your choices. After all, personal data tells all sorts about you. Your information must be safe with us, and we do everything we can to ensure that. All our employees are bound by strict privacy rules and are constantly monitored on them. We only share your data with third parties if this is necessary, for example for the execution of our agreement. We do not sell any personal data to third parties. Nor do we send you marketing information unless you have asked us to do so. Your data will only be used for the purpose of optimal service and operational management.

We would like you to know exactly how we process your personal data, but also that they are up-to-date. You are therefore free to access, modify and correct your data. Of course you can also let us know that you no longer give permission for your data to be processed by us. Because the data belong to you, you can also ask us to transfer them to you.

In the execution of the agreement we obviously work together with partners, such as campsite owners and service providers. We only work with reliable partners who apply the same privacy standards as we do. These third parties will only receive your personal data if this is really necessary and under strict privacy conditions. We have ensured that your personal data are as secure there as they are with us.

The way in which ACSI handles your data is in accordance with the new European regulations (General Regulation on Data Protection). When you share your personal data with us or when we collect personal data about you, we use them in accordance with this Privacy Statement. The following questions and answers explain in detail what your personal data consist of and how we use, process and secure them.

For general questions or complaints regarding this Privacy Statement, please contact our Data Protection Officer by email: dataprotection@acsi.eu. For security reasons, the Officer will ask you to provide proof of identity before your request is considered.

What are personal data?

These data tell us something about a natural person. This information relates to your identity, such as your name, address, telephone number and IP address. Personal data also include profile photos, personal preferences and purchasing behaviour and financial data.

Appendix 1contains the categories of personal data that we may be able to process. Cookies are also part of the personal data. You can read about what cookies are, why we use them and how we deal with them in our Cookie Policy.

What data do we collect and how do we use it?

At ACSI, the focus is always on the customer. We think this is logical. We want to develop the best travel products for you and that's why we need to get in touch and communicate with you. This helps us to deliver exactly what you want. We collect or receive your data via our websites, booking forms, apps, but also through social media.

You provide us with your data when you create an account or when you sign up to receive newsletters, for example. We also receive your data through the purchase process. By browsing our websites, we collect cookies that are essential for the proper functioning and security of our apps and websites.

We process personal data in order to comply with the agreement between ACSI and its customers. In this way we can manage your bookings and provide you with relevant information. If you wish, you will receive regular marketing messages from us, whether or not by means of newsletters. We measure your satisfaction and look for solutions if you are not (completely) satisfied. For the benefit of our product development, we keep statistics. These data help us to continue our relationship with you as well as acquire new customers. The analysis and investigation of personal data is necessary for the development and improvement of our products and services; in short, in order to serve you (even) better.

Through our analyses, we can use automated profiling techniques to inform you about products and activities that are tailored to your personal interests and needs.

We do not share your personal data with third parties, unless this is necessary for the execution of the agreement or the internal business operations. We have entered into a so-called processor's agreement with these third parties to ensure that these third parties apply the same stringent privacy standards as we do.

Your personal data will never be offered for sale by us.

Where do we store your data?

We ensure safe and honest business operations, not least for the security of your personal data. Our employees who process personal data may also be outside the European Economic Area and work for us or for our local service providers. We have also entered into a processing agreement with these parties established outside the EEA. Your data is therefore just as safe with them as it is with us.

Because transmission of information across the internet is not fully secured, we and the parties with whom we work cannot fully guarantee the security of your data sent to our website. Therefore, each data transmission remains at your own risk.

Occasionally, our websites and apps contain links to websites of our partner networks, advertisers and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we are therefore not responsible or liable for these policies.

How long do we store your personal data?

We do not store your personal data for longer than necessary for the purpose for which we have the data in our possession. This is in order to meet your wishes and needs or to comply with our legal obligations. As soon as we no longer need your data, they will be removed from our systems or rendered anonymous so that your identity can no longer be derived from them.

We store personal data relating to a customer for seven years after the termination of the relationship. Personal data of potential customers who have not yet been contacted will be retained for six months after collection. Personal data of potential customers who have indicated that they want to be in contact with us are kept for two years.

What are your privacy rights?

It is important to us that you have control over your personal data. You can exercise this control by using the following rights:

Right to information

Right of access

Right of rectification

Right to be forgotten

Right to object to marketing and profiling

Right to withdraw your consent

Right to data portability

Right to disable cookies

Right to complain

Disclaimer

Despite the greatest care taken in compiling this website, no liability can be accepted for any information and/or images published on this site. All prices on this site are shown in Euros (€), and the right is reserved to change any prices or other details.

It can happen that documents and associated graphics published on this website may contain printing errors or technical inaccuracies. ACSI maintains the right, individually or in consultation with camp sites, to make changes or improvements to the information. Whenever inaccuracies are reported to the editors, every attempt will be made to amend these as quickly as possible.

ACSI accepts no liability whatsoever for problems which may arise from the use of this website or from associated websites. In no event is ACSI liable for any specific, indirect or subsequent damage; or for any damage as a result of unauthorised use, or loss of details caused by using either the information or the documents contained on this website.

ACSI makes every effort to prevent breakdowns caused by technical failure. However, some details or information on our sites may be contained in files or formats for which total accuracy cannot always be guaranteed.

Hyperlinks

On this website published by ACSI you will find links to other websites. ACSI cannot be held responsible for any personal details you submit to these partners. You are advised to acquaint yourself with the way in which our partners deal with personal details by consulting the privacy statement of the website in question. This website contains links to other websites which are not moderated by ACSI. Such links are for information purposes only or form part of a commercial advertising campaign. ACSI has no influence over the content of these sites and is in no way responsible for the contents.

There are in addition websites which connect to this site using hyperlinks. These sites are not moderated by ACSI. ACSI cannot be held responsible for any personal details you submit to these partners. You are advised to acquaint yourself with the way in which our partners deal with personal details by consulting the privacy statement of the website in question.

Modifications

This Privacy Statement dates from 24 May 2018. Any change or addition to the Privacy Statement will be promptly disclosed to the public.

Appendix 1: Categories of personal data which may be processed

Below are the categories of personal data that we may process. This Privacy Statement explains why we may be able to process these personal data and on what basis.