During this seminar, we look at what chatbots and conversational agents are, how you can build them, and what types of applications are possible. One of our speakers will show how chatbots can revolutionize customer service, because they are available 24/7, much cheaper than humans, and accessible via standard messaging services like Facebook Messenger, Slack, WhatsApp, Kik or WeChat. They can respond very quickly to the questions and requests from many customers at the same time while staying highly personalized, making them an ideal tool to automate and streamline customer service processes.

Who should attend ?

This seminar answers these and many other questions:

What are Chatbots and Conversational Agents ?

How do you build bot-based solutions ?

What are the advantages of bots compared to humans ?

How can these be used for customer interaction ?

What are the major vendors like Microsoft, IBM, Facebook, Google, Amazon and others doing ?

Anyone interested in the automation of computer-human interaction (customer service, retail, e-commerce, search engines,
...) will benefit from this vendor-independent overview of what chatbots are and how your company can use them.

ABOUT I.T. WORKS®

I.T. Works has been organizing seminars and workshops on technical and business IT topics since 1992.
Our high-quality, information-packed, vendor-independent events provide solutions to the problems that many IT and business professionals face today.