Return Policy

All parts purchased from ARM can be returned for credit within 30 days from date of purchase subject to the following terms and conditions.

Specially ordered items are not returnable.

Parts which have been installed and used or are not in resaleable condition are non-returnable.

Electrical repair parts are non-returnable.

Items must have all original packaging and instructions.

No collect shipments will be accepted.

Returns should be accompanied by a copy of the original invoice.

Items accepted for return are subject to a 20% restocking charge.

Refunds: When we've received and processed the return, we will credit your card for the amount you paid for the item(s), plus any applicable sales tax. Returns are normally processed within a few days; however, your bank may not release the funds back to you for two weeks or longer depending on their policies.

You are responsible for return shipping costs. Shipping costs are not covered by our return policy. We will not refund the shipping or other surcharges you paid or any shipping charges you may incur in returning the item(s) to us.

Shipping Policy

We now offer you the option of a flat-rate shipping charge of $9.95 for delivery within Canada in 5 business days or less, Or a Loomis charge of $15.95 for delivery within Canada in 2 business days or less.

All parts orders received by 5:00 PM EST will be shipped the same or next business day via Canada Post or Loomis. The charges of your chosen shipping method plus GST apply to all parts shipped with the exception of any large or heavy items. These oversized items will be subject to a surcharge to cover the extra handling fee's that Loomis charges (This charge is NOT included in the free freight offers). You will be advised of any extra charges at the time of placing your order.

Shipping to Northwest Territories, Nunavut, and Yukon Territories will be charged $35.00 Flat-Rate (Shipping by Mail Only and these areas DO NOT qualify for Free Shipping Specials). If you have any questions about our shipping policies, please feel free to ask before placing your order.

It is very important to open and inspect your order upon receipt. We require that you contact us within 48 hours of delivery if you discover a shipment shortage or damage with your order.

Privacy Policy

ARM realizes that you want your privacy protected and we pledge to all of our customers to do just that. We will not sell, share, rent or loan your personal information including your e-mail address to anyone.

ARM will use your provided registration information to contact customers regarding orders placed at our website when necessary. However, we will not send or allow others to send our customers unsolicited e-mails. We will only collect personally identifiable information to the extent deemed reasonably necessary to serve our legitimate business purposes, and we will maintain appropriate safeguards to ensure the security, integrity, and privacy of the information you have provided.

For your protection, all information provided to us during your visit at Website will be transmitted to us using top of the line encryption software. This guarantees that every purchase made at Website is protected and safe.

ARM uses SSL (Secure Sockets Layer) Software to protect your credit card information. SSL software encrypts all order information including your name, address, and credit card number. For SSL security to work, you must use an SSL-enabled browser (any version 3 or higher browser should work). We reveal only the last 4 digits of your credit card number.

If you prefer to order by phone, call our Call Center (Canada) at 416-251-1500 and one of our friendly sales staff will help you find what you are looking for. Please have your model number and your credit card information ready.

We collect personal information for the following purposes:

To individualize your experience on our website;

To communicate separately with you;

To facilitate your movements throughout our website;

To be able to selectively send you communications that may be of interest to you, either electronically or otherwise;

We will only collect personal information for the purposes we have identified above and that are reasonable in the circumstances. We will only collect personal information through methods that are lawful, will not collect information indiscriminately and will try to collect personal information directly from the individual concerned unless authorized by that individual to collect it from a third party or otherwise as permitted by the Act.

Depending on how you have configured your browser, when you access our website, a small file - a "cookie" - may be created by our server and stored on your computer. The cookie contains a unique session identification number and is used to:

Keep track of your online order;

Ensure that you see the correct products and pricing applicable to the province in which you are located;

Personalize your experience by alerting you to features and information that might interest you;

A cookie cannot be used to access or otherwise compromise the data on your hard drive. If you arrive at our website with your browser configured to disable cookies, you will not be identified until you register and sign-in. Please be advised that cookies may be required to complete certain functions on this website, such as making purchases or placing orders at our online store.

Responsibility

We are responsible for all personal information under our control, even if it is not in our possession. We have developed policies and procedures to deal with the proper collection, use and disclosure of personal information.

Use of IP Addresses

An IP address is a number that is automatically assigned to your computer whenever you're surfing the Internet. Web servers automatically identify your computer by its IP address. We may collect IP addresses for the purposes of system administration, to report aggregated information to our advertisers, and to audit the use of our website. When clients request pages from our website, our servers log the requesting clients' IP addresses. We normally will not link IP addresses to anything personally identifiable, which means that clients' sessions will be logged, but client identity remains anonymous to us. We can and will use IP addresses to identify a client when we feel it is necessary to enforce compliance with our rules or terms of service or to protect our service, website, or any person, or where it is otherwise authorized or required by law.

Links to Other Sites

We are not responsible for the content or the privacy policies of websites to which our website may link and our privacy policy does not apply to those websites. These other websites may send their own cookies to users, collect data, or solicit personal information. Please keep in mind that whenever you give out personal information online (for example, via message boards or chat lines), that information can be collected and used by people you don't know. While we strive to protect our clients' personal information, we cannot guarantee the security of any information you disclose online, you disclose such information at your own risk.