The bar for success is rising in higher education. University leaders and IT administrators are aware of the compelling benefits of digital transformation overall—and artificial intelligence (AI) in particular. AI can amplify human capabilities by using machine learning, or deep learning, to convert the fast-growing and plentiful sources of data about all aspects of a university into actionable insights that drive better decisions. But when planning a transformational strategy, these leaders must prioritize operational continuity. It’s critical to protect the everyday activities of learning, research, and administration that rely on the IT infrastructure to consistently deliver data to its applications.

The Latest Threats, Confidence Killers And Bad Behaviors – And How To Fix Them
Email. You use it constantly. And it’s the number-one application to keep your organization functioning. Organizations need email to stay up-and-running all the time. After all, it’s supposed to just work, right? But if email isn’t part of an organization’s core security strategy, it can become a major vulnerability.
Get this report to learn:
-How employees are your first and last line of defense in attacks
-Ways to adjust your approach to prioritize educating the riskiest employees
-The magnitude of growth around impersonation attacks and phishing

Successful chatbot deployments depend on knowledge management.
The numbers are eye-opening. If recent trends hold, chatbots promise to factor prominently in any organization’s mix of self-service channels—at least any organization that prioritizes the customer experience. This infographic takes you through the numbers, quickly revealing how crucial KM is to successful chatbot deployments.

Today, the average person has instant access to an immeasurable
quantity of information. Smartphones and mobile devices put it
all at one’s fingertips. It is part of an unprecedented shift that puts
customers squarely in the driver’s seat.
As a result, the balance of power has decisively shifted from sellers
to buyers—from products and services to the customers who
consume them. Companies now face a simple but critical choice:
prioritize the customer experience, or risk going by the wayside.
The companies that thrive are those that obsess over proactively
meeting customer demand for timely and effortless experiences.

When companies invest in a performance center of excellence, it can take up to three years before it starts paying dividends back. As a result, customers are happier, outages are a seemingly rare occurrence, and performance becomes prioritized as a standard policy for application development and deployment.

Curves® and Jenny Craig® operate 7,000 Curves clubs and franchises globally and 400 Jenny Craig locations supported by IT service desks in California, Texas, and Australia. The two organizations combined to form Curves Jenny Craig in November 2013. Outdated systems, known internally as “the black hole,” plagued Jenny Craig with inefficient processes and created a lack of accountability. For example, records could not be categorized or prioritized properly, tracked by date or owner, and they could be intentionally hidden in an ambiguous status. Without visibility, Jenny Craig had no way to quantify the impact of their customer service. Mary Carter, manager of IT service, summed it up, “We had no reporting prior Cherwell Service Management.” Curves was in even worse shape as they logged tickets in an Excel® spreadsheet.

The world set a new record for data breaches in 2016,
with more than 4.2 billion exposed records, shattering the former record of 1.1 billion in 2013. But if 2016 was bad, 2017 is shaping up to be even worse. In the first six months of 2017, there were 2,227 breaches reported, exposing over 6 billion records and putting untold numbers of accounts at risk. Out of all these stolen records, a large majority include usernames and passwords, which are leveraged in 81 percent of hacking-related breaches according to the 2017 Verizon Data Breach Investigations Report. Faced with ever-growing concerns over application and data integrity, organizations must prioritize identity protection in their
security strategies. In fact, safeguarding the identity of users and managing the level of access they have to critical business applications could be the biggest security challenge organizations face in 2017.

When companies invest in a performance center of excellence, it can take up to three years before it starts paying dividends back. As a result, customers are happier, outages are a seemingly rare occurrence, and performance becomes prioritized as a standard policy for application development and deployment.

Differentiation through customer experience. That’s the number one way retailers who answered Econsultancy’s Digital Trends report plan to compete this year. And many think mobile and virtual and augmented reality (VR and AR) devices are the tools to help get the job done.
Read the Econsultancy report, Digital Intelligence Briefing: 2017 Digital Trends in Retail, and learn:
How retailers around the world rate their digital experience abilities
Where they’ll prioritize digital investments, and why mobile tops the list
Why they said VR and AR are the most exciting engagement strategies

If you’re wondering whether you should really prioritize email
in your marketing—especially when new channels continually
emerge—consider this: 91 percent of marketing executives agree
that email is their most effective channel.1
Clearly, email isn’t just
here to stay, it’s the mainstay. And with the ability to personalize
and contextualize messages, upgrade mobile campaigns, and
better understand customer needs, email marketing has evolved
into a stronger and smarter version of its former self.

There’s no doubt in the trends. Focusing on the customer experience is at the top of the priority list for most companies. Personalization plays a key role as top organizations strive to make experiences as compelling as possible with the integration of artificial intelligence and cloud-based technology. To understand and prioritize what your next big moves should be, read The Econsultancy 2018 Digital Trends report.
Here’s what’s top of mind for the majority of your peers:
• Increasing digital marketing activities and budgets
• Investing in well-designed user journeys that facilitate clear communication
• Valuing creativity and design to differentiate their brands
• Combining digital skills with technology to improve customer experience

There’s no doubt in the trends. Focusing on the customer experience is at the top of the priority list for most companies. Personalization plays a key role as top organizations strive to make experiences as compelling as possible with the integration of artificial intelligence and cloud-based technology. To understand and prioritize what your next big moves should be, read The Econsultancy 2018 Digital Trends report.
Here’s what’s top of mind for the majority of your peers:
• Increasing digital marketing activities and budgets
• Investing in well-designed user journeys that facilitate clear communication
• Valuing creativity and design to differentiate their brands
• Combining digital skills with technology to improve customer experience

Companies Prioritize Detection Amidst A Wave Of Security Incidents
Advanced endpoint threats and steady attacks change the way that decision-makers at organizations of all sizes and across industries prioritize, purchase, and execute on security initiatives. Now more than ever, IT security professionals recognize the importance of front line detection and are shifting priorities to close gaps that place their organizations at risk. Learn more about Dell solutions powered by Intel®

In December 2017, Dell commissioned Forrester Consulting to conduct a study to determine how enterprise organizations are structured from an IT departmental perspective. The study explored two types of IT: digital controllers and digital transformers; and the trends and challenges seen in PC provisioning. Digital controllers are often associated with top-down approach, linear structure, and emphasize security and accuracy. In contrast, digital transformers focus on innovation, employee-and customer-centricity, and prioritize speed and flexibility. By understanding the two groups, enterprises can overcome challenges that arise from PC life-cycle management. By investing in existing PC management tools and partnering with a company that specializes in PC deployment and management, firms can empower employees to better serve customers
Learn more about Dell solutions powered by Intel®.

This report focuses on significant changes in the global threatscape during the year, offering insights from several perspectives. Our goal is to help security professionals improve
the effectiveness of existing security solutions, and identify and prioritize security gaps that may require new approaches and more innovative strategies.

Start your WCM selection process by documenting your goals and desired outcomes to refine your definition of success. Then prioritize use cases according to your goals, and use this report to identify the WCM system that best matches your needs. Register today!

ENGAGE AND SATISFY FINANCIAL SERVICES CUSTOMERS
In order to stay relevant and retain today’s “always-on”, mobile customers, financial institutions must prioritize and innovate. According to a recent Akamai FinServ industry survey conducted by TechValidate, almost half of the respondents are “behind” or “slightly behind” their peers with regard to their mobile capabilities.
Download a free report with detailed findings and takeaways from the survey to find out how to maximize customer acquisition, increase retention, and drive card usage. You’ll also learn:
- Current mobile strategies and barriers to adoption
- The right metrics to measure success
- The most important factors in a mobile banking experience

In December 2017, Dell commissioned Forrester Consulting to conduct a study refresh to determine how enterprise organizations are structured from an IT departmental perspective. The study explored two types of IT: digital controllers and digital transformers; and the trends and challenges seen in PC provisioning. Digital controllers are often associated with top-down approach, linear structure, and emphasize security and accuracy. In contrast, digital transformers focus on innovation, employee-and customer-centricity, and prioritize speed and flexibility. By understanding the two groups, enterprises can overcome challenges that arise from PC life-cycle management. By investing in existing PC management tools and partnering with a company that specializes in PC deployment and management, firms can empower employees to better serve customers. Download this Forrester report to learn more about the approach and strategy differences in how these two groups address the dynamic digital demand

Does your network bandwidth usage align with business goals? This white paper highlights the challenges of ensuring SaaS application access and performance. It discusses the pros and cons of popular approaches and explains how you can control, prioritize and optimize traffic so that business-critical applications have the performance users need.

Does your network bandwidth usage align with business goals? This white paper highlights the challenges of ensuring SaaS application access and performance. It discusses the pros and cons of popular approaches and explains how you can control, prioritize and optimize traffic so that business-critical applications have the performance users need.

The SANS 20 Critical Security Controls for Effective Cyber Defense offers a blueprint of prioritized guidance to reduce risk. New updates to the SANS 20 signify the growing need to secure digital certificates and cryptographic keys to preserve trusted communications for all of your critical systems and your organization’s interactions with customers and partners.
Too often cyberattacks on keys and certificates are successful because basic security controls are not present or not properly configured. Download the Solution Brief to learn how you can effectively build scalable controls and reduce risk:
• Manage the rapid growth in certificates
• Gain visibility into where keys and certificates are located
• Secure your certificates against cyberattacks
• Enforce automation of certificate issuance and renewal

Download this white paper to learn more about these three steps to securing software patches:
Play to strengths and know your weaknesses
Prioritize for Bottom Line Value
Design a Process to Support Desired Outcomes

Self-care is a complex concept, and there are many misconceptions about it. Some suggest it can be selfish, that it involves expensive, lavish things. Some even consider it to be a sign of weakness.
However, these misconceptions are the opposite of the truth. People who prioritize their personal health and well-being are better able to serve themselves and those around them. In other words, it’s a selfless act.

"Tenable Research’s analysis shows that how the race begins is a key indicator of how it will end. But, security teams have the power to reclaim the advantage by developing a risk-centric mindset and more agile vulnerability management.
Download the report now to:
- Find out more about Tenable Research’s analysis of the 50 most prevalent vulnerabilities
- Get recommendations on how to reduce the attacker’s seven-day window of opportunity
- Learn how real-world threat actor activity can be leveraged to prioritize vulnerabilities for remediation and mitigate the attacker’s first-mover advantage"