Do you prefer to use Click2Resolve Consumer Mediation Scheme or Click2Mediate Complaints about Lawyers Scheme?

Click2Resolve Consumer Mediation Scheme

Click2Mediate Complaints about Lawyers Scheme

Tell us what goods/services or actions you remain in dispute with the customer about:*

In this section you will be asked to provide the details of your response to the issues raised by the customer. This information will be sent the Click2Resolve mediator assigned to your case so it is important that you provide clear and informative information about this.
Please describe the events leading to the dispute in as much detail as you can, providing dates whenever possible.

What steps have already been taken to try and resolve the dispute? Steps taken:

Please provide details of the goods/services or other actions that you are prepared to offer the customer to resolve the dispute.

Would you want any agreement with the customer to include confidentiality?

Yes

No

Upload any supporting documentation here

Drop files here or

Or email to enquiries@promediate.co.uk

I agree to make payment of your ADR charges (based upon the value of the goods or services).*

I agree to make payment

I agree to ProMediate's terms and conditions of use of the website and ProMediate's Data Protection and <a href="http://www.promediate.co.uk/terms-of-website-use/">Privacy Policy</a> and consent to ProMediate retaining, using and sharing my details for purposes of mediation*

I agree

CAPTCHA

Recent Blog Posts

In a controversial decision at High Court level, the judge decided that in any case, whether personal injury or not (so could be a debt or commercial litigation claim) if a counterclaim is one for personal injury, qualified costs shifting applies and therefore unless...

The Civil Justice Council has published its long awaited report on mediation. It stops short of recommending compulsory mediation but does make some sensible recommendations designed to increase mediation. This reflects what we are seeing in practice – practitioners...

NHS Resolution has published research on the factors which lead patients to consider a claim for compensation when something goes wrong in their healthcare. Undertaken in partnership with The Behavioural Insights Team (BIT), the research considered the experience...

Don't Be Shy. Get In Touch.

If you are interested in working together, send us an inquiry and we will get back to you as soon as we can!

ProMediate is certified by CTSI to provide mediation services for consumer/business disputes in the UK. The charges that ProMediate is authorised to raise for each dispute dealt with are as follows:

Cost to businesses:

Value of Goods or Services

Up to £1,000 – £50 plus VAT

– £2,500 – £75 plus VAT

– £5,000 – £100 plus VAT

– £7,500 – £125 plus VAT

– £10,000 – £150 plus VAT

Payment can be made here for individual disputes:

Business Membership fee £100 plus VAT – sign up here……

Cost to Consumers:

Value of Goods or Services

Up to £1,000 – £10 plus VAT

£2,500 – £25 plus VAT

£5,000 – £50 plus VAT

£7,500 – £75 plus VAT

£10,000 – £100 plus VAT

The above charges are based upon 1 hour of mediator time. Disputes above this value can exit the scheme and be dealt with by ProMediate’s general mediation service.

It is a term of the Click2Resolve scheme that the business and consumer must consent to use the service, before instructing us.

Payment by Consumers can be made here……

Mediation Set up Service

If you contact us without first getting the other person or business to agree to use our service, we will contact them to try to obtain their agreement.

In those circumstances we do charge a set up fee for this service. It is sometimes possible to resolve your dispute informally after one or two calls without even booking a mediation appointment!

When we receive an initial enquiry we crack on immediately trying to make contact with the other side in the dispute, emailing info, leaving messages on the telephone and even text messages. Our working hours are never 9-5 and we will often make contact at a time that meets the needs of our clients, evenings and weekends included.

Sometimes one side requires key information before they will agree to mediate. We will often liaise with all concerned to make sure this is shared. Once contact is made there will be further to-ing and fro-ing to set up the appointment, documents sent out and making sure everyone is comfortable with the process.

We charge the following fees for contacting the other party in this way:

Value of Goods or services:

Up to £1,000 – £10 plus VAT

– £2,500 – £25 plus VAT

– £2,500 upwards – £50 plus VAT

If you have already discussed your case with one of our mediators and need to pay your set up fee click below to pay by PayPal (if you need an alternative payment method please contact our office on 01928734630). (click below to make a payment)