Christopher Monnier, Design Researcher - Airbnb

In addition to helping people find a place to stay, Airbnb enables travelers to make real human connections and live life like a local. Good design facilitates these experiences, but as the business grows there can be pressure to make design changes that prioritize short-term growth over the long-term needs of travelers. Chris will tell us how user research at Airbnb helps identify opportunities for design changes that drive business growth by better meeting the needs and desires of travelers.