More than 90% of doctors said they hadn’t recently conducted any outpatient consultations by video but 70% thought that at least some could be carried out in this way, according to a survey conducted by the Royal College of Physicians (RCP).

Reflecting on the RCP’s move to recruit a dedicated clinical director for digital health, Dr James Maguire and Dr Sam Shah from NHSX discuss how best to unlock the clinician workload by applying service design principles.