Most of the instruction in this article has already been included in various past articles but as some additional methods for Lync registration have been introduced it seems logical to revisit each of the options in a single referenceable article. The options covered below are available on any VVX phone running at least UCS 5.2 […]

The newest release of Polycom VVX firmware is now available as the 5.3 UCS release. There are a lot of new Lync specific features, some of which are highlighted in this article. Not all of the features are covered, so make sure to also look for the upcoming administrators guide for release 5.3 for full […]

This article covers various aspects of configuring a complete Quality of Service (QoS) design in a Lync environment which utilizes various models of IP handsets for Lync. Prioritization of both signaling and media communications will be covered by addressing the following topics: Designing and configuring a network QoS plan Enabling QoS on network devices Enabling […]

This article was posted to serve two purposes which are to introduce the latest 5.1.1 firmware and its new features as well as detail the out of the box experience for the fifteen lucky Lync User Group attendees who managed to win a free Polycom VVX410 and Color Expansion Module at their local event this […]

Resetting configuration data or rolling back the firmware on Lync IP phones is one of the most basic troubleshooting procedures, but at the core is also often misunderstood. This article will cover the reset procedures as well as explain what is actually happening on the devices. Although most of the instructions in this article have […]

A topic originally meant for the recent Lync Conference summary article, it seemed more appropriate to break this out into a separate post. This subject comes up now in almost every discussion related to Lync Enterprise Voice deployment needs for physical desk phones and conference phones. Recently the most common question, especially evident at the […]

In a recent article discussing some of the new Lync features in Polycom UCS 5.0 software the capability of Shared Line Appearance, otherwise referred to as ‘Boss-Delegate’ or ‘Boss/Admin’ was briefly introduced. This article includes a more in-depth look at the feature and its usage. Throughout the article two phones are used to demonstrate the […]

With the recent release of UCS 5.0 for Polycom VVX Phones automatic firmware updates are now supported directly from the Lync Device Update service. This is the same functionality which Lync Phone Edition devices have always used for firmware updates and now eliminates the need for a separate provisioning server in most Lync environments leveraging […]

Polycom has recently released the latest version of UCS firmware for the VVX line of SIP telephony devices. The 5.0.0 version includes a number of new capabilities including new features for Lync and new device support for Lync, and applies to the entire line of VVX devices: 300, 310, 400, 410, 500, 600, and 1500. […]

Polycom has just released an update to the UCS firmware for VVX 500 and VVX 600 phones which includes additional functionality for Lync 2010 interoperability. On top of the features already provided in the previous Lync Qualified release the ability to support PIN Authentication is now available on these two phone models. In order to […]