I immediately requested a refund via chat customer service, he said that it would be refunded, but that he (CHAT) was unable to do the refund. He & I both sent the chat conversation to EASE US email support. The response came back that my refund was denied and I was not eligible. Have you ever?

The EASE US DATA product didn't work, and despite the fact that I requested the refund immediately and I was told I would get a refund. What I did receive was a templated response saying I was denied. They option I was given was to exchange (why would I want another bad product) or I could spend additional hours with them troubleshooting. Not only is that ridiculous, it is fraud.

EASE US DATA sold me a product that did not work and refused me a refund me, unless I invested MY time and energy to fix it. A total rip off!

"TO Alina PLEASE MAKE SURE Alina GETS THIS MESSAGE This is a very very Important MUST BE ANSWERED BY MANAGER IMMEDIATELY Order No.: WP1707240349192070 I had bought Original Xiaomi Handlebar..."
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