Our Company

Kincaid Network Solutions has provided expert IT support since 2004, helping hundreds of businesses increase productivity and profitability by making IT a streamlined part of operations. Our mission is to deliver the latest technology consulting, services, maintenance, and support as a highly cost-effective IT solution in order to maximize our clients’ productivity and profitability.

WHAT MAKES US DIFFERENT

24/7 Support

Kincaid Network Solutions partners with your company to secure your revenue and keep your business running. Never go without IT service again, because our 100% US based support is here for you 24/7.

Predictable Cost

Our specific service model is one of the best business decisions you'll make. Always get excellent service and timely solutions. All labor is covered and stays predictable with a simple flat-rate monthly plan.

Built Around You

We customize innovative, effective solutions to help your business run smoothly, whether or not you have an internal IT staff. Our IT management is built on efficiency, and offers both on-site and remote support.

Aligned Success

Our technical experts provide the support you need to keep your network up and running so your staff stays productive. Kincaid Network Solutions' proactive IT solutions solve problems before they affect your business.

OUR TEAM

The Kincaid Network Solutions team consists of Project Managers, System Analysts, Qualified Network Analysts, Network Administrators, Web Developers and Desktop Support Technicians. Clients receive years of collective knowledge in innovative IT support. Our team maintains the highest levels of technology and security certifications, so you can be confident when entrusting your organization’s IT environment to us.

All

Executives

Business Development

Field Team

NOC

Project Team

Staff

Support Desk

Bob Priest

CEO

Dan Wolk

CTO

Ruth Priest

CFO

Rian Priest

CMO

Dylan Mackiewicz

Services Manager

Matt VanPelt

Operations Manager

Roy Priest

Facilities Manager/Cable Engineer

Chris Powers

Technical Services Engineer

Michaela Sheranko

Marketing Manager

Tom Lloyd

Technical Services Engineer

Zach Eshelman

Support Desk & NOC Manager

Zach Wood

Technical Services Engineer

Nathan Bronsveld

Technical Services Engineer

James Cobb

Technical Services Engineer

Jay Coots

Technical Services Engineer

Ron Davis

Technical Services Engineer

Joseph Deskin

Technical Services Engineer

Randi Evenson

Technical Services Engineer

Eric L. Hoffman

Technical Services Engineer

Greg Bower

Customer Relationships

Stephen Limonta

Customer Relationships

Chadrick Lipscomb

Technical Services Engineer

Tate West

Technical Services Engineer

Eric Barnes

Technical Services Engineer

Joseph Burt

Technical Services Engineer

Luke Glover

Research & Development Manager

Andrew Vo

Sales Development Representative

Joe Parr

Business Disaster Recover

Kayley Lantrip

Marketing Coordinator

Josh Armstrong

Core Services

Sage Driskell

Core Services

Mike Wood

Channel Manager

Michael Copeland

Creative Director

Misty Kaufman

Sales Development Representative

Ross O'Neal

Digital Designer

Cody Peters

Technical Services Engineer

Chase Wilmot

Technical Services Engineer

Drew Lessard

Technical Services Engineer

Jerin Croley

Technical Services Engineer

Josue Garcia

Technical Services Engineer

Jeff Nix

Technical Services Engineer

Kelly Tyson

Technical Services Engineer

Matt Mariaux

Technical Services Engineer

Michael Hightower

Core Services

Payden Laake

Technical Services Engineer

Sammy Byers

Technical Services Engineer

Todd Harker

Technical Services Engineer

Trent Shaw

Technical Services Engineer

Zack Simmons

Technical Services Engineer

Michelle Bowers

Technical Services Engineer

Mark Munt

Technical Services Engineer

Jay Baath

Tier 1 Support Desk Technician

Bryan Levinsky

Tier 1 Support Desk Technician

Christian Baeza

Tier 1 Support Desk Technician

Chris Stoddard

Tier 1 Support Desk Technician

Michael Hanson

Tier 1 Support Desk Technician

Bev Bohrer

Tier 1 Support Desk Technician

Xiomara Escobar

Tier 1 Support Desk Technician

Shernette Anthony

Sales Development Representative

Why Choose Kincaid Network Solutions?

Kincaid Network Solutions provides IT support throughout Clifton Park, Saratoga Springs, Albany, Ballston Spa, Burnt Hills, Ballston Lake, Glens Falls, Scotia, Glenville, Niskayuna, and the surrounding NY Capital District. Our team of experts provides reliable on-site support. We’re there when you need us, ensuring seamless productivity within your systems and providing the level of attention your business deserves. We value long-term relationships with our clients and will work closely with your business to ensure that you have all the technology resources for software and hardware that you need to be successful.

100% Unconditional Satisfaction

Our IT consulting and technology support services will give you the satisfaction you deserve. We will bend over backwards to ensure you are happy with our IT management & network support services.

Guaranteed 1 Hour Response

Your computer support problem or network issues will be addressed in sixty minutes or less. It's a guarantee that your call is responded to within one hour.

Fixed Monthly IT Cost

You’ll never be surprised. We offer an all-inclusive support plan, ensuring that our clients are not nickel-and-dimed when they need us the most. All this enables you to truly manage IT costs.

Expeditious Repair

Your issues – even the minor ones – will be taken care of quickly and efficiently. Since everything is included in one price, we are highly-motivated to use our time wisely.

No Technical Jargon

We’ll provide clear answers to your computer and IT support questions. You’ll never be made to feel out of your element by non-sensical tech speak.

Your IT Department

Our entire team is an extension of your business. Empower your employees with on-demand support that's just a phone call away.

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Locations

Ballston Spa (HQ)

1252 Saratoga Rd.Ballston Spa, NY 12020
(518) 584-5350

Company

Since 2004, Kincaid Network Solutions has been a leading provider of IT support and consulting, focusing on small and medium sized businesses in Clifton Park, Saratoga Springs, Albany, Ballston Spa, Burnt Hills, Ballston Lake, Glens Falls, Scotia, Glenville, Niskayuna, and the surrounding NY Capital District. We have helped hundreds of businesses increase productivity and profitability by making IT a streamlined part of operations. We equip our clients with customized technology solutions for greater operational value and to reduce risk.

Proud Member of

Hometown: Fremont, CAFirst job: Grounds Maintenance for Fremont Christian SchoolEducation + Training:Hobbies: Spending Time w/ Family, 4 Wheelin', Hunting, Building ThingsApps I Can't Live Without: Dropbox, Remote DesktopTech Tip: Get out of the habit of using the same password for everything.Favorite Quote, Motto, or Slogan: “All our dreams can come true, if we have the courage to pursue them.” – Walt DisneyRecharging Zone: Off RoadNumber of computers at home: 4Favorite thing about The 20: The company vision and growth opportunities.

Hometown: Big Spring, TXFirst job: LandscapingEducation + Training: 35 years of computer related work and serviceHobbies: Apps I Can't Live Without: I can do without all apps Simpler timesTech Tip: Always reboot before calling supportFavorite Quote, Motto, or Slogan: Life Laugh LoveRecharging Zone: Fishing/CampingNumber of computers at home: 6Favorite thing about The 20: Workplace environment and the people

Ron Davis

Technical Services Engineer

Hometown: Dallas, TXFirst job: Fry cook for golden fried chickenEducation + Training: University of North TexasHobbies: GolfApps I Can't Live Without:Tech Tip: Is It plugged in?Favorite Quote, Motto, or Slogan: "You make your own luck"Recharging Zone: Going to the BallparkNumber of computers at home: 2Favorite thing about The 20:

Joseph Deskin

Technical Services Engineer

Hometown: Granbury, TXFirst job: Braums Ice CreamEducation + Training: CompTIA A+ce CertifiedHobbies: Computer building, Video Games, FriendsApps I Can't Live Without: Bible AppTech Tip: "Do not access personal information over public Wifi"Favorite Quote, Motto, or Slogan: "Show me your friends and I will show you your future." - Ron LilesRecharging Zone: Spending time with my FamilyNumber of computers at home: 3Favorite thing about The 20: What the Company stands for as a whole.

Randi Evenson

Technical Services Engineer

Hometown: Dallas, TXFirst job: Homer's Home Improvement, Vault MgrEducation + Training: Networks, production printers and color profilesHobbies: Raise and show English Mastiffs and English Bulldogs.Apps I Can't Live Without: Google maps, Kindle reader, and AmazonTech Tip: Cntl+Alt+Del for task manager to stop unresponsive applicationFavorite Quote, Motto, or Slogan: Happiness is not what happens to you but how you choose to respond to what happens.Recharging Zone: Dog parks and good bookNumber of computers at home: 7Favorite thing about The 20: The people

Eric L. Hoffman

Technical Services Engineer

Hometown: Dallas, TXFirst job: Blockbuster VideoEducation + Training: BS Business Administration, Organizational CommunicationHobbies: Painting, table top/board games, computer games, hunting, and fishingApps I Can't Live Without: Google driveTech Tip: Have you tried turning it on and off again?Favorite Quote, Motto, or Slogan: “If it is to be it is up to me.” – William H. JohnsenRecharging Zone: Live shows at small/mid-sized venuesNumber of computers at home: 3Favorite thing about The 20: The people! Everyone here is fantastic and excited about coming to work. That energy makes a huge difference.

Hometown: Garland, TXFirst job: United States Air ForceEducation + Training: Security/ Business Management/ Auto Adjusting and MedicalHobbies: PC gaming, cooking, self education, playing musical instrumentsApps I Can't Live Without: Snapchat, spotify, chase mobile, and world of warcraft mobile companionTech Tip: don't press alt f4 when you're doing something importantFavorite Quote, Motto, or Slogan: "Success is not final; failure is not fatal: It is the courage to continue that counts"Recharging Zone: My recharging zone is at home on my computer.Number of computers at home: 6Favorite thing about The 20: My favorite thing about Roland Technology/ The 20 Group is the professional and friendly environment the work atmosphere has.

Hometown: Brady, TXFirst job: City of Brady maintenanceEducation + Training: BBA Angelo State UniversityHobbies: Weight lifting, walking, movies, readingApps I Can't Live Without: Feedly, Locate my phone (to track my kids)Tech Tip: Remember that my job is to support people.Favorite Quote, Motto, or Slogan: Don't compare yourself to other people. Be the best that you can be.Recharging Zone: Home, or walking in the neighborhood of lifting at the gym.Number of computers at home: 4Favorite thing about The 20: The friendly staff

Hometown: North TexasFirst job: Cashier at Super One FoodsEducation + Training: Social media managementHobbies: MusicApps I Can't Live Without: SeatGeekTech Tip: Have you restarted the machine?Favorite Quote, Motto, or Slogan: “If touching one person’s life is a good thing, then touching a thousand people’s lives must be great.”Recharging Zone: Live music in Deep EllumNumber of computers at home: 5Favorite thing about The 20: The comedy provided by the other engineers

Luke Glover

Research & Development Manager

Hometown: Dallas, TXFirst job: Movie TheaterEducation + Training: BS Business Administration Central Texas UniversityHobbies: Metal working, building things, video gamesApps I Can't Live Without: Dropbox & SpotifyTech Tip: Read your error messages.Favorite Quote, Motto, or Slogan: "When I was 5 years old, my mother always told me that happiness was the key to life. When I went to school, they asked me what I wanted to be when I grew up. I wrote down “happy”. They told me I didn’t understand the assignment, and I told them they didn’t understand life." —John LennonRecharging Zone: Home with my family.Number of computers at home: a lotFavorite thing about The 20: The people.

Hometown: El Paso, TXFirst job: McDonaldsEducation + Training: University of North TexasHobbies: Family & MusicApps I Can't Live Without: InstagramTech Tip: When in doubt don't click on it.Favorite Quote, Motto, or Slogan: Do or do not. There is no try. - YodaRecharging Zone: My recliners in front of my PS4Number of computers at home: 5Favorite thing about The 20: Flexibility for personal life.

Hometown: Bismark, North DakotaFirst job: CiCi's PizzaEducation + Training: Collin County Community College; A+ & Network+ CertifiedHobbies: Hanging out at homeApps I Can't Live Without: Any internet browserTech Tip: Keep it simple, it will work betterFavorite Quote, Motto, or Slogan: "Getting information off the internet is like taking a drink from a fire hydrant." -Mitchell KaporRecharging Zone: Top GolfNumber of computers at home: 3Favorite thing about The 20: Roland is such a friendly place.

Sage Driskell

Core Services

Hometown: Dallas, TXFirst job: Intern at University of North Texas Computational Chemisty LabEducation + Training: BA – Chinese Language and LinguisticsHobbies: Music, Exercise, ComputersApps I Can't Live Without: EN < > ZH DictionaryTech Tip: How to make a Windows PC better: Step 1: Install LinuxFavorite Quote, Motto, or Slogan:Recharging Zone:Number of computers at home: 5Favorite thing about The 20: Ability to experience a wider array of technology at a larger scale than most anywhere else.

Mike Wood

Channel Manager

Hometown: Paris, TXFirst job: DrummerEducation + Training: Texas A&M, Corpus ChristiHobbies: Music, camping, fishing, mountain bikesApps I Can't Live Without: Photoshop LightroomTech Tip: If it's not in two locations, you don't really have itFavorite Quote, Motto, or Slogan: “What matters most is how well you walk through the fire” ― Charles BukowskiRecharging Zone: OutdoorsNumber of computers at home: 4Favorite thing about The 20: The people

Michael Copeland

Creative Director

Hometown: Fort Worth, TXFirst job: LandscaperEducation + Training: Creating! / The University of Texas at Austin / Too long of a listHobbies: Movies, Music, Food, SportsApps I Can't Live Without: Amazon, Fandango, IMDb, SportsDay, Instagram...Tech Tip: Stand every once in a while!Favorite Quote, Motto, or Slogan: Hook ‘Em!Recharging Zone: The movie theatreNumber of computers at home: 1Favorite thing about The 20: The people!

Hometown: Carrollton, TXFirst job: MailroomEducation + Training: Texas A&MHobbies: Golf, Fantasy Football, MoviesApps I Can't Live Without: TwitterTech Tip: No Comic SansFavorite Quote, Motto, or Slogan: No pressure, no diamonds (as seen on a dude's shirt at the gym)Recharging Zone: Golf courseNumber of computers at home: 1Favorite thing about The 20: It's a really fun team that gets stuff done.

Cody Peters

Technical Services Engineer

Hometown: Flower Mound, TXFirst job: IT Support Technician at Torch NetworksEducation + Training: IT Support/Highschool Diploma/3+ Years Hands On ExpHobbies: Fitness and most physical activities, Investing, Fishing, PC gaming, and anything related to building technologyApps I Can't Live Without: Banking, Investing, Maps, MusicTech Tip: How do you eat an elephant? Small bites at a time.Favorite Quote, Motto, or Slogan: Progression is the key to success.Recharging Zone: The GymNumber of computers at home: 2Favorite thing about The 20: Friendly environment

Chase Wilmot

Technical Services Engineer

Hometown: Hurst, TXFirst job: Cashier at Office DepotEducation + Training: CCNA Certified 2+ years of technical supportHobbies: Playing video games and musical instrumentsApps I Can't Live Without: Skillshare, Spotify, and Pizza HutTech Tip: Try turning it off and turning it back on again.Favorite Quote, Motto, or Slogan: The journey of a thousand miles begins with one step.Recharging Zone: Raising Cane’sNumber of computers at home: 6Favorite thing about The 20: community seems great

Drew Lessard

Technical Services Engineer

Hometown: Wrentham, MassachusettsFirst job: Office assistance at a home health agencyEducation + Training: Bachelor's in Network Engineering, Background in insurance, banking and corporate retailHobbies: Video games, music,Apps I Can't Live Without: Gmail and social media to connect with friends and familyTech Tip: Sometimes a reboot can be the fixFavorite Quote, Motto, or Slogan: "On to Cincinnati." - Bill BelichickRecharging Zone: The gymNumber of computers at home: 2Favorite thing about The 20: The open office plan

Jerin Croley

Technical Services Engineer

Hometown: Dallas, TXFirst job: WalmartEducation + Training: CRT: Information Technology SupportHobbies: Gaming, Camping, Fishing.Apps I Can't Live Without: My banking app.Tech Tip: Make sure the power is on.Favorite Quote, Motto, or Slogan: "There is no try, only do."Recharging Zone: My house.Number of computers at home: 8Favorite thing about The 20: The people and environment.

Josue Garcia

Technical Services Engineer

Hometown: Middletown, NYFirst job: Material handlerEducation + Training: Cisco, windows server 2012Hobbies: Play guitar, readApps I Can't Live Without:Tech Tip: Think outside the boxFavorite Quote, Motto, or Slogan: If you can think it, you can make itRecharging Zone: Relax, enjoying the natureNumber of computers at home: 4Favorite thing about The 20: It looks to be a great place to work and grow

Hometown: Shrevport, LAFirst job: Foot Locker - Shoe SalespersonEducation + Training:Hobbies: volunteering, traveling, writing, reading. going to the dog park with my chihuahua Milo.Apps I Can't Live Without: TangoTab, Pandora, Amazon, Google MapsTech Tip: Be very cautious about opening email attachments unless they are from someone you trust and do not look suspicious.Favorite Quote, Motto, or Slogan: "Coming together is a beginning, staying together is progress, and working together is success." -- Henry FordRecharging Zone: Home, pretty much any lake/beach/waterway, or with my family.Number of computers at home: 2Favorite thing about The 20: The fun environment.

Hometown: Paris, TXFirst job: Fiber inspector for Aerospace companyEducation + Training: BS Kinesiology, Health & Computer TrainingHobbies: Playstation, bowling, football, basketball, computer, movies, anything fun…Apps I Can't Live Without:Tech Tip: First thing, did you reboot the computer?Favorite Quote, Motto, or Slogan: "The man who thinks he can and the man who thinks he can’t are both right."Recharging Zone: State FairNumber of computers at home: 6Favorite thing about The 20: The company really takes care of its employees

Payden Laake

Technical Services Engineer

Hometown: McKinney, TXFirst job: Recreation Aide at McKinney Community CenterEducation + Training: Networking & SecurityHobbies: Video games, stock trading, general nerdy internet things.Apps I Can't Live Without: Reminders, Calendar, Reddit, TradingView, and Discord to name a few.Tech Tip: Read error messages. If you don't understand what it says, Google probably does.Favorite Quote, Motto, or Slogan: "The more I learn, the less I realize I know." -SocratesRecharging Zone: Somewhere near a source of caffeine.Number of computers at home: 4Favorite thing about The 20:

Sammy Byers

Technical Services Engineer

Hometown: Duncanville, TXFirst job: Bus Boy for Spring Creek BBQEducation + Training: TechHobbies: GamingApps I Can't Live Without: AudibleTech Tip: There is always better tech out there.Favorite Quote, Motto, or Slogan: "Life before Death. Strength before Weakness. Journey before Destination." Brandon SandersonRecharging Zone: In front of my PC or Drinks at Milo'sNumber of computers at home: 2Favorite thing about The 20: The opportunity!

Todd Harker

Technical Services Engineer

Hometown: Salem, ORFirst job: Petroleum Transfer Technician (Gas attendant)Education + Training: Expert of nothing, Master of none.Hobbies: Cars, anything fast, anything to do with technology.Apps I Can't Live Without: InstagramTech Tip: www.Google.comFavorite Quote, Motto, or Slogan: There is a direct correlation between positive energy and positive results in the physical form.Recharging Zone: Relaxing at home.Number of computers at home: 4Favorite thing about The 20: The people who I work with.

Hometown: Brunswick, MaineFirst job: Home Theater Sales ConsultantEducation + Training: CCENT, Microsoft Silver PartnerHobbies: Photography, Video Games, NetworkingApps I Can't Live Without: Terminus, YouTube, Xbox Smart glassTech Tip: If you don't know who or where it's from, you ought not to click on it.Favorite Quote, Motto, or Slogan: "The only thing necessary for the triumph of evil is that good men do nothing."- Edmund BurkeRecharging Zone: The Atlantic oceanNumber of computers at home: 3Favorite thing about The 20: Up beat and fun environment

Jay Baath

Tier 1 Support Desk Technician

Bryan Levinsky

Tier 1 Support Desk Technician

Christian Baeza

Tier 1 Support Desk Technician

Chris Stoddard

Tier 1 Support Desk Technician

Hometown: Roanoke, TXFirst job: Mr. Jim's PizzaEducation + Training: Information technologies and musicianHobbies: Cooking, bass playing, Sasquatch hunting, and singingApps I Can't Live Without: Amazon PrimeTech Tip: To get to the windows run bar hold down the windows key and hit the letter "r".Favorite Quote, Motto, or Slogan: Never give up!Recharging Zone:Number of computers at home: 3Favorite thing about The 20: Relaxed environment

Michael Hanson

Tier 1 Support Desk Technician

Bev Bohrer

Tier 1 Support Desk Technician

Xiomara Escobar

Tier 1 Support Desk Technician

Shernette Anthony

Sales Development Representative

Bob Priest

CEO

“Discipline is freedom.” - Jocko Willink

Education and Training: Microsoft MCSE, Cisco CCNP, VMware VCP, CompTia Security+Expertise: Business, technology and peopleHometown: Saratoga Springs, NYMy first job: Flower WorldHobbies: DessertFuel: Death Wish CoffeeFavorite thing about Kincaid: Being on a team with like minded peopleRecharging zone: Saratoga Coffee TradersApps I can’t live without: SlackTech Tip: Never access personal data or secure information on public WiFi, unless using a VPN.

Dan Wolk

CTO

Education and training: Bachelor of Arts, Cinema

Expertise: I set a high bar for believing that I understand anythingHometown: Albany, NYYour first job: Production Assistant / Computer Support, Mr. Food (TV Show, Cookbooks)A hobby or two: Woodworking. Kinetic light sculptureFuel: Whatever is in front of me and a coffeeFavorite thing about Kincaid: Working with the teamYour recharge zone: What’s that? I have kids.The one app you could not live without: The Going to Bed BookYour favorite tech tip: Don’t cheap out on interface. A good keyboard, mouse and monitor is worth itOne of your favorite quotes and who said it: “Make the world a better place.” Rochelle Saidel

Ruth Priest

CFO

Education and training: Accounting Degree

Expertise: AccountingHometown: Bethpage Long IslandYour first job: Interior DecoratorA hobby or two: Boating, DrawingFuel: Coffee,Coffee,CoffeeFavorite thing about Kincaid: The employees. We have great people that work here! Also being part of company growth.Your recharge zone (what you do to kick back and relax): ReadThe one app you could not live without: App. Hum what’s thatYour favorite tech tip: Stop hitting the keysOne of your favorite quotes: 1 Thessalonians 5:24 “Faithful is he that calleth you, who also will do it.”

Expertise: Customer/Client CommunicationHometown: Slingerlands, NYYour first job: Cashier at a Health Food StoreA hobby or two: Gaming and TechnologyFuel: Taco BellFavorite thing about Kincaid: The professional and friendly environmentYour recharge zone: My cozy computer chair!The one app you could not live without: Waze, Discord, Pandora, NetflixYour favorite tech tip: Windows Key commands are marvelous but almost nobody uses them!One of your favorite quotes: "Quality is not an act, it is a habit." – Aristotle

Matt VanPelt

Operations Manager

“A Life is like a garden. Perfect moments can be had, but not preserved, except in memory. LLAP” – Leonard Nimoy

Education and training: Mostly OTJ. Some college. MCP, A+, Network+Expertise: Company Alignment, Procurement, OperationsHometown: Ballston Lake, NYYour first job: PaperboyA hobby or two: Cooking, Camping/Hiking, Collecting and listening to vinylFuel: PizzaFavorite thing about Kincaid: The great team we have!Your recharge zone: The recliner in my living roomThe one app you could not live without: Podcast RepublicYour favorite tech tip: Reboot!

Roy Priest

Facilities Manager/Cable Engineer

“Dig the well before you’re thirsty.”

Education and Training: Construction worker and foreman for over thirty years.Expertise: Framing and cablingHometown: Ballston Spa, NYMy first job: Construction workerA hobby or two: Cooking, bikingFuel: SteakFavorite thing about Kincaid: I really enjoy the people. I especially love enjoy working with my family!Your recharge zone: Weekends with family in downtown Saratoga Springs, NYFavorite app: Google MapsFavorite tech tip: I have the Kincaid help desk on speed dial!

Chris Powers

Technical Services Engineer

"Technology is nothing. What's important is that you have faith in people, that they're basically good and smart, and if you give them tools, they'll do wonderful things with them." – Steve Jobs

Education & Training: Associates degree, Music ProductionExpertise: Singer/songwriter, Film editingHometown: East Longmeadow, MAFirst Job: Paper delivery girlHobby: Writing & being outdoorsFuel: CoffeeFavorite thing about Kincaid: Working in an environment that works hard to have open communication & brainstorm how to be better in both personal & work life. I also LOVE working with family.Recharge Zone: Writing music & petting my dogsApp can’t live without: SpotifyFavorite tech tip: Don’t spill liquids on your computer