Chantel said since the vehicle was first brought in for repair in April, it had been outsourced to three different facilities which were not able to resolve the problem with the lock popping. When the lock pops it is causing a rippling effect on the door. The vehicles had been promised to be completed in two to three days but it took three weeks to be completed. The delay was due to the paint not matching and ordering the parts to complete the repair. She would not recommend the facility based on the problem with the lock not having been resolved totally since it is now doing the same thing.

Category:
Collision

Service Date:
09/24/2014

Review Created:
10/02/2014

This review was collected via phone interview by Customer Research Inc.

Thomas said his vehicle was stolen off of their property and he is the one who had to retrieve it. He was never given a set time and he had to make all of the calls to find out what was going on. He will not recommend this business to anyone due to the reasons mentioned.

Category:
Collision

Service Date:
02/11/2013

Review Created:
02/19/2013

This review was collected via phone interview by Customer Research Inc.

Spoke with Michael. He said they didn't fix his vehicle correctly. There is still a rattling noise coming from the dashboard and they forgot to fix the rear bumper. The front bumper shakes when he uses the brakes. He said said his vehicle was supposed to be ready on October 3rd, but it was not returned until October 10th. He chose not to elaborate on the reason for the delay. He said he tried calling Tina and she never returned his calls. He was not satisfied with the person who prepared his estimate because they didn't do the estimate right the first time. He was not satisfied with the way he was treated by the personnel because they never returned his calls. He would not recommend this business based on this experience.

Category:
Collision

Service Date:
09/28/2012

Review Created:
10/12/2012

This review was collected via phone interview by Customer Research Inc.

Donald said he had to go back 4 times to get the same job done. He said the people were really nice and accommodating, but they didn't listen to what he said about what was wrong with his vehicle. He stated he will not recommend this facility because of the reasons mentioned.

Category:
Collision

Service Date:
08/22/2012

Review Created:
09/19/2012

This review was collected via phone interview by Customer Research Inc.

Gertrude said they didn't fix the hubcap and the little light is still down, there is a pin scrape and a spot where the paint was taken off on the passenger's side. They also touched up a spot with black paint and her vehicle is blue. She took the vehicle back for these issues and was told that Allstate insurance informed them not to fix it but she has been in contact with the insurance and this is not what was related to her. She didn't deal with the estimator and doesn't know about the estimate. The person she dealt with was nice at the beginning but once she told him of the issues, his attitude changed and got upset and told her the scrapes didn't happen at the facility. She was on the phone with the insurance about this and he kept interrupting her conversation. She was told someone would call her with a name and a phone number for her to contact and for that person to go to her home and look over the issues but this happened on Friday and no one has contacted her at all and she is still waiting. Gertrude has contacted her insurance again on this and will not recommend this facility if this is the way they treat the customers.

Category:
Collision

Service Date:
04/09/2012

Review Created:
04/11/2012

This review was collected via phone interview by Customer Research Inc.

Ayyub stated that the business didn't like the quality of the paint work. He mentioned that the paint work didn't look very good at all. Ayyub said that his vehicle was 3 days late because of the weather in the area. He explained that it would have been later had he waited on the rims. Ayyub stated that the estimate was prepared by his insurance company not the business. He liked the people at the business. Ayyub mentioned that they treated him well.

Spoke with Lori. She said she was not satisfied with the repairs because she has had to bring her vehicle in 5 times to properly repair things such as the steering wheel and front bumper not being properly attached. She has to bring the vehicle back next week for another issue. She also had to keep calling the business for updates on the vehicle so she didn't think their communication was very good. Because of these reasons she would not recommend the business.

Category:
Collision

Service Date:
05/30/2011

Review Created:
06/30/2011

This review was collected via phone interview by Customer Research Inc.

Spoke with Brenda. Brenda said Sandra was not a completely satisfied customer because she was not satisfied with her overall experience and she would rate her overall experience with a 1. Sandra said the whole experience was not good. Sandra was not satisfied with the quality of the repair because both the body work and the paint work were not acceptable. Also, the vehicle was not ready when promised and it was two days late, due to poor communication. Brenda was not kept adequately informed during the repair process. They called some, but not enough. Sandra had to call a lot to get updated. Therefore, Sandra was not satisfied with the shop's communication. Because of her experience, Sandra was not satisfied with the way she was treated by the personnel. As a result of this visit, Sandra would not recommend this facility to others.

Category:
Collision

Service Date:
03/29/2011

Review Created:
04/04/2011

This review was collected via phone interview by Customer Research Inc.

Tina P. at Philpott Ford Body Shop responded on 04/15/2011

Miss Richard, please accept my sincere apology regarding the process in which your claim was handled. We strive to make each and everyone of our customers experience with us, timely and stress free. I understand we had issues finding your special grille you had ordered on line, and we were unable to locate yours. Again, I sincerely hope you accept my personal apology. Tina Parchmont Collision Center Manager.