Resume:

Took collection calls, processed payments, answered questions to include why the patient owed their balance with back up verification of checking the insurance EOB. Also made calls for collections. Learned and effectively operated 4 different collection sites, using 2 computer screens and 3 sites at the same time. Emailed and mailed out itemized statements when requested. Front office secretary

Dr Gloria Damien

April 2016 to April 2017 (11 Months)

Did all phases of office duties, answering phones, making appointments, checking patients in and out, collecting co pays and previous balances. By Doctors orders I prepared lab request forms for patients and phoned in prescriptions. Pulled charts, took messages for the Dr., filed charts. Did office faxing and copying. Entered and updated/corrected patient demographics in computer. Scrubbed claims for billing and also put in the Drs hospital charges and sent off those claims to insurance companies.

Billing/Collections Manager

Allergy & Asthma Assoc.

April 2000 to November 2015 (15 Years, 6 Months)

All aspects of billing and collections from verifying insurance benefits, all claim filing and follow up, corrected claims or phone calls to insurance companies to follow up. Made collection phone calls as well as taking all billing inquiries either by phone or in person. Posted insurance payments to patients accounts. Forwarded accounts to collection agency after phone call attempts and many billings by statements. Education