The Power of Questions to Open Doors, Uncover Solutions and Spark Change

by Frank Sesno

Award-winning journalist Frank Sesno breaks down the art of inquiry into eleven categories of questions, each designed for a different purpose. Learn how to ask, what to listen for, and how to link your questions to your goals.

Transform Your Most Valuable Business Contacts Into Personal and Professional Success

by David Nour

Based on David Nour’s global speaking and consulting engagements, Relationship Economics reveals that success comes from investing in people for extraordinary returns. Three major types of relationships are explained –– personal, functional and strategic –– including how to focus on each to fuel enterprise growth. Nour introduces new concepts in relationship management that can increase your ability to turn valuable business contacts into personal and professional success.

Outbehave Your Competition to Create Customers for Life

by Gregg Lederman

In ENGAGED! Gregg Lederman teaches how to design and implement a sustainable culture and customer experience. Practical and useful tools, including the ENGAGED Index, demonstrate how to communicate expectations for living the brand, measure to establish visibility and accountability, and ultimately create customers for life. Lederman’s message of “Managing the Experience” has already transformed the culture in many leading companies.

The Key to Liberating Leaders to Improve

by Ray Attiyah

The Fearless Front Line is a call to action for leaders to set a standard of fearlessness where their frontline workers take pride in and take ownership of their critical roles. This, in turn, frees leaders to focus on the big-picture, bold strategies that can improve and grow the business. Ray Attiyah’s proven Run-Improve-Grow model for continuous improvement will stimulate a culture of consistent growth and constant innovation.

The Unbeatable Impact of Truly Committed Managers

by Stan Slap

Consultant and author Slap helps executives ignite the massive power of any manager's emotional commitment to his or her company. Slap provides a remarkable process that allows you to use your own values to achieve tremendous success.

Top Business Leaders Reveal Their Career-Defining Moments

by Harlan Steinbaum

Steinbaum, former CEO of one of the largest retail pharmacy chains in the United States, provides inspiring, thought-provoking stories from a wide variety of leaders. Steinbaum proves that in many cases, the toughest decisions an executive makes are often the ones that define his or her career. This summary will prepare any executive to handle difficult situations.