Preorder Policy

For preorder trunkshow items, a non-refundable* 50% deposit will be collected upfront. The remaining 50% will be collected at the time of shipment. Once a trunkshow has closed, orders may not be cancelled. While preorders may not be cancelled, they may be returned within 30 days of delivery- view our return policy.

*all preorder deposits are non-refundable EXCEPT in the following circumstances

Manufacturer dropped selected style and item is not manufactured

Spade Eleven is unable to fulfill order

if one of the above circumstances are met, a full refund will be issued.

Please note: only one coupon code/discount will be honored per purchase. Coupon codes/discounts may not be applied to both preorder deposit and balance payments. If a discount was applied to your deposit payment, you may NOT apply a coupon code/discount toward your remaining balance.