According to state officials, about 3,750 people have signed up for private health plans, suggesting enrollment is still struggling.

Since mid-October, Toni Reece, the office manager for an Arbutus restaurant, has had to devote some time each day on her laptop trying to sign up for health insurance through the state's website. She said she spends at least an hour a day making her attempts.

So far, no luck. Reece has documented her trouble in a Power Point display that shows the messages and errors she's encountered trying to enroll, including one that states a last-logged-on date of Jan. 1, 0001.

Another page shows two pending applications. The last page is the dead end, the one Reece said goes no further.

"It doesn't seem to be saving information. I have to keep going back and reapplying for the enrollment over and over again and then I can never complete the enrollment," Reece said.

Reece used the state's call center but she said it only allows her leave messages for technical help.

"I called on Nov. 19 and Nov. 20 and I haven't gotten a call back or email on either one of those calls," said Reece, who sought help from an insurance brokerage.

Insurance brokers Lisa and Brian Jolles are as frustrated as their clients trying to use the state's exchange.

When asked whether they have successfully enrolled anyone, Brian Jolles said, "You know what? Embarrassingly, I think we know how to use the system as anyone, and I would say no."

The signup deadline for coverage under the Affordable Care Act to have coverage starting Jan. 1 is Dec. 23.

"I would say we are weeks away and I can't give a really clear answer of whether or not I feel confident that they would have coverage for sure in January," Brian Jolles said.

Reece's old insurance policy was canceled. She could go back to it under the most recent decision by regulators, but she qualifies for a subsidy under the Affordable Care Act and would like one of those plans instead.