We are very sorry, but we had to bring running servers down and wipe them. The reason for that is that a random bug that occurred during the transfer of some characters from newbie island on the Abella has caused them to have a GM powers during the game session. Some players have used it to their advantage and damage was beyond the repair once we’ve detected it. Right now we’ve brought servers down and we’re wiping them. Even though that newbie islands were not affected by this bug, due to the player’s request we’re going to wipe them as well. Estimated postpone of all release schedule - 12 hours. That means that we’re going to postpone all the following founder packs access waves and OBT itself for 12 hours. All founder’s packs owners will get their promised 24-12-6 hours of the head start. Guilds with their guild names and guild tags, unfortunately, will be wiped and will have to be recreated once we bring servers up again. But the good news is that your characters’ nicknames will be saved. Characters from the mainland will be transferred back to the newbie islands with all their skills, stats and customization settings returned to the default values leaving only first names intact. We HIGHLY recommend you to recreate those characters with the customization and starting skills that you want. Naturally, we’re going to compensate all spent tickets to Abella and tool packs that were consumed during those 4 hours of gameplay. Premium skins and other non-consumable items should remain intact in your account premium inventory. We also want to provide all Zealous pack owners and alpha test users with an extra 1 month of a Premium subscription and additional 18000 God’s Favor as a compensation for the lost time and frustration that we have caused. We know that many of you took a day off or even a vacation to get the maximum of Life is Feudal: MMO experience. We are, and I am personally, very sorry for the inconvenience we’ve caused by letting this bug to slip our radars and the wipe that we had to do because of it.

Why not compensate us all? The game was to start at 4 pm for me now it is 4 am so I'm losing at least 6 hours of launch time while I sleep. I only backed the game with a LIF:YO purchase 3 to 4 years ago. Does ruining my planned day tomorrow and others like me amount to nothing? Especially considering how long we have been hanging in there with you waiting for this day.

STOGGYRETURNS wrote:Why not compensate us all? The game was to start at 4 pm for me now it is 4 am so I'm losing at least 6 hours of launch time while I sleep. I only backed the game with a LIF:YO purchase 3 to 4 years ago. Does ruining my planned day tomorrow and others like me amount to nothing? Especially considering how long we have been hanging in there with you waiting for this day.

^This. It's a terrible idea from a customer service perspective to give the Zealous players such a large compensation, and everyone else nothing. A terrible idea that will leave a very bad taste in many player's mouths. It's the kind of customer service move that gets you a bad reputation.

I personally don't really care about compensation, excepting that such a large amount is being given to the Zealous players. Just doesn't sit right there, at all. It was thoughtlessly done. Everyone waiting is losing time. Yes, Zealous had the hours of play... that's a frustrating thing and I do think they should get more than anyone else if compensation is being given.

Please BitBox, if there is ANY way to track down the players who used these powers and did not report them PLEASE for the sake of the entire community Ban these players for life and retract all accounts with no refund. THIS IS DISGUSTING behavior and clear indication they can NOT be trusted and have made clear breaches in the EULA.

Perhaps some would think this harsh but there has to be a ZERO tolerance for theft and cheating and there is very few things that could have been calculated to produce a nastier blot on the reputation and public image of the game and company.

IF they are not found and punished then the statement is clear. Cheat and you will get bonus free stuff, bonus months of play time and as much extra time to experience the game ahead of the other honest people waiting (who also likely planned days and such off to play when their turns came which is now wrecked) and you will slip by being asked to find more ways to cheat in the future.

Please Let us know as a community what you will do about this vile cheaters.

Drake Hawkins (and the other thousands who wanted to say this as well)

PS. If you read this and agree something should be done to remove the guilty parties please reply and rate this up so BitBox Knows to take it seriously!

I think that everybody should have a compensation, the compensation is far too strong for Zealous or alpha.Being a alpha tester I understand the problem and I accept the fact that the game is moved for all but actually many player set one day of vacation or else to be able to play as soon as he could connect, a compensation would be good for all or not compensation for all.

why dont you ban the account taking advantage of this glitch? After all they had to know something was wrong, and then deglected to report it... and is the reason, all have to wait for 12 hours more until game launch.

I actually took a day off as well. Silver pack start is today (friday) 10 am for me, so i took the day off to play which isn't possible anymore.

I completely understand that it still is a beta and bugs were to be expected, and i further understand that zealous and alpha testers should get significantly more, but if you compensate any players at all, please give everybody at least something. we all prepared for this moment, we all scheduled our calenders, so if you decide to compensate, please do for all of us.

And yes, i agree with the previous posters, if there is any way to find the cheaters, ban them for life, nobody needs them.

I didn't buy the gold for some reasons but the biggest reason was that I had already expected problems because every game has them at launch. It's okay that the Gold packs keep their 24 hour advantage but why compensate them twice? Compensate them and keep the timetable or extend the timetable and compensate us all.

I'm not saying the Silver,Bronze and your own owners wouldn't have cheated if they had a chance, but clearly some Gold membership owners have cheated and the rest is being #######

So i just got up early for nothing on my day of. + my headstart is gone start tonight at 21u when i got prior engagement & then im gone go to bed like a normal person. So when i get up next morning my headstart will be over... great way to spend my headstart thanks & yes i understand its beta & it was necessairy to handle this. But plz realise that not only zealous believers are affected by this. Im glad i payed my pack with paypall, if i dont see a satisfactory resolve of this situation i can Always just get a refund trough them, the only game i had to go to that is archeage & believe me i got back every penny.

Would indeed be good if the responsible people got permanently barred from playing the game as well as compensating us other people who have other packages?

I was planning for the release at 3 in the afternoon, now i have to stay up till 3 in the morning? That is now completely wasted. Where is our compensation? Seems only the people who exploited got rewarded. How nice.

Bronze pack start is today (friday) 4 pm for me, so i took the day off to play which isn't possible anymore. New time 4 am for me, so what is my compensation?

I completely understand that it still is a beta and bugs were to be expected, and i further understand that zealous and alpha testers should get a significant compensation, but they are also the once that did the cheating.

If you compensate any players at all, give everybody at least something since we are the believers of this game!

We all prepared for this moment, we all scheduled our calenders, so if you decide to compensate, do it for all of us!

Yeah, this is off to a real smooth start. Anyone who bought on steam got shit on with the closed beta, and now just shit on the whole community equally but reward the zealous because some of them caused this. Way to win minds and hearts, I know I for one dislike this company already

Brazil here. Took day off to play. Now, lost..and yes, 12h postponement is too late for me. I understand Zealous should have something, they played and lost time. But we should have too, even half GF and Premium Time, we lost time too.