Hotel Reservation Services for Major Events

SIGN IN

Note:Periodically changing your password provides greater security.

Privacy Policy

Privacy Policy (Updated 6/17/2015)

Vroomz.com and Racepackage.com are operated by eRez Resources, LLC. We recognize the importance of protecting the privacy of all information provided by users of our web sites, registrants for our events, recipients of our e-mail newsletters and all of our customers. We created this policy with a fundamental respect for our user's right to privacy and to guide our relationships with our users. This privacy statement discloses the privacy practices for all websites owned/operated by eRez Resources, LLC. By using our website(s) and services you agree to the terms and conditions of our privacy policy.

Information Collection and Use

We collect information from our website users, subscribers and customers. In the following sections of our privacy policy, we will describe the type of information we collect and how we use it to provide better services to our customers.

Examples of Information Collected

Information You Give Us

You provide most such information when you search, make a reservation, participate in a contest or questionnaire, or communicate with customer service. For example, you provide information when you search for a hotel; secure a reservation; purchase an event package; provide information in Your Account (and you might have more than one if you have used more than one e-mail address when shopping with us); communicate with us by phone, e-mail, or otherwise; complete a questionnaire or a contest entry form;. As a result of those actions, you might supply us with such information as your name, address, and phone numbers; credit card information.

Automatic Information

Examples of the information we collect and analyze include the Internet protocol (IP) address used to connect your computer to the Internet; login; e-mail address; password; computer and connection information such as browser type, version, and time zone setting, browser plug-in types and versions, operating system, and platform; reservation history, which we sometimes aggregate with similar information from other customers to determine event demographics ; the full Uniform Resource Locator (URL) clickstream to, through, and from our Web site, including date and time; cookie number; hotels you viewed or searched for; and the phone number you used to call our 800 number. We may also use browser data such as cookies, Flash cookies (also known as Flash Local Shared Objects), or similar data on certain parts of our Web site for fraud prevention and other purposes. During some visits we may use software tools such as JavaScript to measure and collect session information, including page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), and methods used to browse away from the page. We may also collect technical information to help us identify your device for fraud prevention and diagnostic purposes.

Accounts and Hotel/Package Reservations

When you make a hotel reservation, or purchase a 'package' via our website, users are required to Create an Account and provide their contact information (such as name, e-mail address, mailing address and phone number). For internal purposes, we use this information to communicate with users and provide requested services and, for our website visitors, to provide a more personalized experience on our sites. For our services that require payment, we also collect credit card information (such as account name, number and expiration date) which is used for billing purposes only, and is not otherwise shared. Our site has SSL Security enabled at all times and credit card information is used only for the specific purposes of processing your reservation.

Email and Email a Friend

We may, as a part of our event services contact you via email to properly manage your purchase, hotel reservation etc. We may also contact you via email to ask your feedback regarding your experience with our products and services. We have a strict 'anti spam' policy and do not share your email address or other personally identifiable information, except in order to process your purchase and provide the services you have requested. If users elect to use our referral service for informing a friend about our sites and services, we will ask them to provide the friend's name and e-mail address. We will store and use this information to send the friend an invitation. This information may also be used to provide information about our company and related products and services. The friend may contact us as specified within any message they receive to request that no further communications be sent.

Surveys and Contests

From time to time we invite users to provide information via surveys and/or contests. Participation in these surveys or contests is completely voluntary and the user therefore has a choice whether to disclose requested contact information (such as name and mailing address) and demographic information (such as zip code or job title). In addition to other uses set forth in this policy, contact information collected in connection with surveys and contests is used to notify the winners and award prizes, to monitor or improve the use and satisfaction of the site, and may be shared with sponsors of such surveys or contests.

Communications with Us

We have features where users can submit information to us (Live Help, e-mail etc.). Requests for service, support or information may be forwarded as needed to best respond to a specific request. We may retain e-mails and other information sent to us for our internal administrative purposes and to help us to serve customers better.

Communication from Us

In order to best serve our customers, we may send updates that contain important information about our services and our sites. For example, we send confirmations, hotel acknowledgments and password and user name verifications for our password-protected sites. We may also communicate with a user to provide requested services and for account-related issues via e-mail, phone or regular mail. We offer our users the option to receive information about our company, related products, services and special deals. Users can choose not to receive these communications, as set forth in our Permission section below. Users may 'opt out' of any of our communication programs.

Automatic Data Collection and "Cookies"

Our web sites have features that automatically collect information from users, to deliver content that is specific to users' interests and to honor their preferences. This information assists us in creating sites that will serve the needs of our users. We use "cookies," a piece of data stored on the user's hard drive containing information about the user. Cookies benefit the user by requiring login only once, thereby saving time while on our site. If users reject the cookies, they may be limited in the use of some areas of our site. For example, the user may not be able to participate in sweepstakes, contests or drawings. Additionally, we may note some of the pages the user visits on our site through the use of pixel tags (also called clear gifs). The use of cookies and pixels enable us to track and target the interests of our users to enhance the experience on our sites. Some of our business affiliates use cookies on our sites in ads or promotions. However, we have no access to or control over these business affiliates cookies; we urge users to read their privacy policies for information. For our internal purposes, we may gather date, time, browser type, navigation history and the IP address of all visitors to our site. This information does not contain anything that can identify users personally. We use this information for our internal security audit log, trend analysis and system administration, and to gather broad demographic information about our user base for aggregate use. We may combine demographic information supplied by a subscriber at registration with site usage data to provide general profiles, in aggregate non-personally identifiable form, about our users and their preferences in the content of the site and advertising. We may share this composite information with our advertisers and business affiliates to help them better understand our services however we do NOT share personally identifiable information.

The Help feature on most browsers will tell you how to prevent your browser from accepting new cookies, how to have the browser notify you when you receive a new cookie, or how to disable cookies altogether. Additionally, you can disable or delete similar data used by browser add-ons, such as Flash cookies, by changing the add-on's settings or visiting the Web site of its manufacturer.

With Whom Information is Shared

Other than as set forth above, we do not share personally identifiable information with other companies, apart from those acting as our agents in providing our product(s)/service(s), and which agree to use it only for that purpose and to keep the information secure and confidential. Also, our parent, subsidiary and affiliate companies, entities into which our company may be merged, our corporate partners or entities to which any of our assets, products, sites or operations may be transferred, may be able to use personal information (other than credit card information). We will also disclose information we maintain when required to do so by law, for example, in response to a court order or a subpoena or other legal obligation, in response to a law enforcement agency's request or in special cases when we have reason to believe that disclosing this information is necessary to identify, contact or bring legal action against someone who may be causing injury to or interference with (either intentionally or unintentionally) our rights or property. Users should also be aware that courts of equity, such as U.S. Bankruptcy Courts, might have the authority under certain circumstances to permit personal information to be shared or transferred to third parties without permission. We may share aggregate information, which is not personally identifiable, with others not mentioned above. This information may include usage and demographic data, but it will not include personal information. Obviously, however, this does not include selling, renting, sharing, or otherwise disclosing personally identifiable information from customers for commercial purposes in violation of the commitments set forth in this Privacy Notice.

With Your Consent

Other than as set out above, you will receive notice when information about you might go to third parties, and you will have an opportunity to choose not to share the information.

Third-Party Service Providers

We employ other companies and individuals to perform functions on our behalf. Examples include hotel reservation, transportation reservations, sending postal mail and e-mail, removing repetitive information from customer lists, analyzing data, providing marketing assistance, providing search results and links (including paid listings and links), processing credit card payments, and providing customer service. They have access to personal information needed to perform their functions, but may not use it for other purposes.

Your Information is Secure

We work to protect the security of your information during transmission by using Secure Sockets Layer (SSL) software, which encrypts information you input.

We use reasonable precautions to protect our user's personal information and to store it securely. Sensitive information that is transmitted to us online (such as credit card number) is encrypted and is transmitted to us securely. We reveal only the last four digits of your credit card numbers when confirming an reservation. Of course, we transmit the entire credit card number to the appropriate credit card company during order processing.

In addition, access to all of our user's information, not just the sensitive information mentioned above, is restricted. Only employees who need the information to perform a specific job (for example, a billing clerk or a customer service representative) are granted access to personally identifiable information. Finally, the servers on which we store personally identifiable information are kept in a secure environment.

It is important for you to protect against unauthorized access to your password and to your computer. Be sure to sign off when finished using a shared computer.

Correcting/Updating Personal Information

If a user's personally identifiable information changes (such as zip code), or if a user no longer desires our product(s)/service(s), we provide a way to correct or update that user's personal data. The user should contact Customer Support for the applicable product or service. To update your information, or to be deleted from mailing lists please contact us via email.

Links

Our web sites contain links to other sites. eRez Resources, LLC is not responsible for the privacy practices or content of such other sites. We encourage our users to be aware when they leave our site and to read the privacy statements of each web site to which we may link that may collect personally identifiable information.

Notifications and Changes

If you choose to visit Vroomz.com, your visit and any dispute over privacy is subject to this Notice, including limitations on damages, resolution of disputes, and application of the law of the state of Washington.

If we change our privacy policy, we will post those changes on this page so our users are aware of what information we collect, how we use it and under which circumstances, if any, we disclose it. Unless stated otherwise, our current Privacy Notice applies to all information that we have about you and your account. Users should check this policy frequently to keep abreast of any changes.

For questions about this privacy statement, the practices of this site or any dealings with Vroomz.com, Racepackage.com and/or eRez Resources, LLC should contact us by email or by mail to eRez Resources, LLC, PO Box 77205, Charlotte, NC 28271.