Day Zero - 15th March, Wednesday

My internet cut off at exactly 6pm on the 15th of March.

Day One - 16th March, Thursday

I contacted Sky on the morning of the 16th regarding the fact my internet connection had died and wasn’t coming back. This happens every few weeks without fail, but often comes back. Sky told me the issue was with the line coming into the house and definitely not with the router and have done on all previous calls also. We arranged for Openreach to come check the issue out Friday.

Day Two - 17th March, Friday

Friday came with no update. I called Sky to find out what was happening, and apparently Sky had been told that Openreach would need to get into the property as well so an appointment needed to be scheduled. Sky didn’t feel the need to let me know, and instead I had to contact them. We made an appointment for Openreach to come over Saturday between 13:00 and 18:00. I confirmed that appointment with Sky by text Friday afternoon at 14:00. That evening a Sky rep called me to ch