I forgot my password. How can I retrieve this information?

You will receive an email with a link to reset your password. Please be sure to check your spam/junk folders for the email if you don’t see it right away.

If you are still having issues, please contact us and we will be happy to assist you!

How do I feature my ad?

Posting an ad to HelloGoodBuy is free, but to get more views from potential buyers, you can feature your ad.

Post your ad.

When you get to the Feature ad portion of the form, select one of the options.

Click the Authorize payment button to authorize your purchase before posting your ad, using any major credit card.

Enter your email address and credit card details.

Click Pay. Your credit card will not be charged until your item is posted.

Continue posting your ad.

Can I feature my ad after it's been posted?

Yes you can! You can feature your ad at any time before the ad expires.
There are two ways to feature your ad:

Viewing your ad while signed in, click Feature in the Edit menu at the top of your ad.

Go to My Items in the user menu at the top-right of the screen. Find your listing under Active items, and select Featurein the Edit menu.

How long will my ad be posted?

All ads are posted for 180 days (six months). Bumping your ad extends the expiry date automatically. You can re-list your item after it expires, or remove it before its expiry date (see below for details). Once an ad has expired or been marked as Sold, it will appear under the Past items tab on your My Items page for 90 days. Tap on the Edit button to Re-list or Duplicate the ad.

How do I remove my ad?

There are a few ways to remove your ad.

Mark as Sold. If your item has sold, you can mark it "Sold" to let anyone watching the ad that it's no longer availabe. After 3 days, the ad will be automatically unpublished.

Go to My Items in the user menu at the top-right of the screen.

Find your listing under Active items, and select Mark as Sold in the Edit menu.

Unpublish ad. To remove your ad immediately:

Go to My Items in the user menu at the top-right of the screen.

Find your listing under Active items, and select Unpublish in the Edit menu.

Your ad will remain available for your reference under the Past tab.

Delete ad. Only unpublished ads can be deleted. Note: Once an ad is deleted, none of the ad info or attached chats can be recovered. To delete your unpublished ad:

Go to My Items in the user menu at the top-right of the screen.

Find your listing under Past items, and select Delete in the Edit menu.

How can I edit my ad?

Go to My Items in the user menu at the top-right of the screen.

Find your listing under Active items, and select Edit in the Edit menu.

Make any changes to ad info or photos. Click Post Item to save changes.

How can I delete my ad?

To prevent accidental deletion, only unpublished ads can be deleted. Note: Once an ad is deleted, none of the ad info or attached chats can be recovered.

Unpublish your ad:

Go to My Items in the user menu at the top-right of the screen.

Find your listing under Active items, and select Unpublish in the Edit menu.

Your ad will remain available for your reference under the Past tab.

Delete your unpublished ad:

Go to My Items in the user menu at the top-right of the screen.

Find your listing under Past items, and select Delete in the Edit menu.