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Description

Since 2010, Hackney has had a Citizen Index data product which provides a unique identifier for each individual and supports some identity verification for online services.

This enables us to match records about a resident across individual line of business applications. Citizen Index enables us to develop better business intelligence and enables us to verify residents for some transactions.

Citizen Index was designed before Hackney could develop REST APIs, had multiple online services or GDPR regulations. The technology it runs on needs to be refreshed next year, providing an opportunity to ensure it meets user need.
Problem to be solved Residents transact with multiple services across the organisation and for some of these they need to prove their identity. We want to make it easier for people to access services they are entitled to without having to provide the same information on multiple occasions. We also want to be confident that we know who our residents are, even where they are captured across multiple systems, and use this information to offer a great customer experience, to better understand demand for our services and to design improved interventions to support people earlier.