Cable customers today have more choices than ever ? including dropping cable TV completely and going the Netflix-Hulu-Roku route.

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Maria Wanat Tillitson called WOW and fought for a discount on her packaged cable service, which included TV, home phone and Internet. That was three years ago, and she has been doing it ever since.

The 34-year-old customer service representative from Warren, whose monthly charge now is $110 for all three services, even poses as her parents in phone calls to their cable company to ensure her mom and dad in Berkley don't, in her opinion, overpay. ...