“Maybe we didn’t put our best foot forward when we entered into Canada… Certainly we think we’ve disappointed our guests but here at headquarters and at our store teams, we’re working really hard to give to everybody that unique Target experience.”

Other employees talk about their commitment to making Target a success in Canada, through continued customer research, community involvement, more stock and listening to feedback.

Chung ends the video, saying, “Whatever difficulty comes our way, we will be able to overcome it and become an even better company, and smarter in the future.”

Target came to Canada in early 2013 but there have been complaints about empty shelves and higher prices than those seen in the United States. In May, the company announced, Tony Fisher, president of Target Canada, was departing the company, to be replaced by Mark Schindele, senior vice-president of merchandising operations.

The chain also said it was naming a non-executive chair in Canada who sould provide counsel and support to the president of Target Canada to ensure strategies and tactics align with the Canadian marketplace.