Journey to Customer Service Success

Experience the Power of Play

What it is...

Designed for Android and Apple, the RIA Retail application is the gamified answer to optimizing frontline customer service performance. It is designed to be white-labelled, fully customizable application that minimizes the time it takes to optimize customer service while ensuring that frontline retail staff can still stay on the sales floor.

A Creating Winners original product, the RIA app is result of years of experience working with retail industry frontlines. Knowing that every industry and company faces different pressures, Creating Winners developed an interactive, serious gaming application allowing for simple, high-impact, learning.

How it works

The user follows the basic customer service journey, a fun learning adventure that covers more than 30 touchpoints along the customer service journey. These touchpoints have been divided into four distinct modules:

CONNECT | DISCOVER | FULFIL | FAREWELL

Fully customizable to meet your needs, each module is made up out of a series of fun and interactive activities, allowing the RIA user to learn through the power of play. These activities can include games, roleplays, and quizzes and many other options. On top of that, the app only takes 5 to 20 minutes a day and can be completed in between 4 to 6 weeks.

RIA changes all that. Taking the power of play, this fully customizable app engages its users in a new way that allows them to internalize knowledge and standards quickly and efficiently, without costing a fortune or taking up an entire day - no need to hire a trainer or schedule a day-long seminar people will just forget about next week!

On top of that, because it’s mobile, users can take it anywhere they want!