Welcome Home!

SOCAP International is the professional home for the customer care and engagement profession. Just as you’re there for your customers, SOCAP is here for you...advancing the profession and providing the programs, tools and resources you need.

Data Analysis

Did you know that customer care drives 41% of the demand for big data solutions (Global Enterprise Big Data Trends: 2013” study)? Learn how to use your company’s data to help you make better decisions about your customers and their needs.

The Social Network

Facebook and Twitter have made it easier for customers to engage with brands directly and share their experiences through comments, reviews or inquiries. SOCAP offers an array of articles, webinars and other resources to help you manage your company’s social care strategies.

Customer Engagement

With a wealth of information available online and through mobile devices, customer expectations are changing. Companies need effective strategies in place to respond and engage with their customers. SOCAP offers best practices, knowledge and resources.