A personalized, multi-cloud ecosystem is key to embracing and responding to the rapid pace of digital disruption. Your people and technologies will be seamlessly connected. Your use of data will be highly intelligent and your applications & services will be fully transformed.

Safeguarding against cyber crime is vital for business in the digital world. Fujitsu’s extensive portfolio helps you strengthen your resilience against cyber attacks and improve security of your data, premises and people.

Data and Applications play an important role in providing efficient business processes, problem solutions and opportunities for organisations. Fujitsu data and applications portfolio leverages innovative technologies, tools and processes, across multiple clouds in an optimised and automated fashion to achieve these efficiencies for your organisation.

Putting people at the heart of our Solutions

Fujitsu Digital Workplace Services takes on an employee-focussed approach designed to transform your workplace and increase business productivity by enabling people to excel in their jobs – empowering them to deliver more value, where they are. Our four focus areas – Insight, Assist, Workspace, and Workplace – will equip your organisation with the right tools to securely connect, collaborate and innovate with your employees, allowing you to drive business efficiencies and improve the overall employee experience.

Fujitsu has a wealth of experience in delivering custom services and solutions to a range of different industries. With solid expertise in the areas of Government, Retail, Telecommunications, Energy and Utilities, Financial Services, Health and Justice, Fujitsu's practitioners deploy strategic consulting, technical design, implementation and management capabilities across all our business solutions.

Fujitsu is a global information and communication technology (ICT) company, offering a full range of technology products, solutions and services. We use our experience and the power of ICT to shape the future of society with our customers.

Fujitsu Australia and New Zealand is a leading service provider of business, information technology and communications solutions. As one of the largest ICT companies in the Australian and New Zealand marketplace, we partner with our customers to consult, design, build, operate and support business solutions.

Warranty Information

Fujitsu will provide customers, for the duration of the warranty period, a warranty for each Fujitsu branded device sold by Fujitsu Australia Limited or one of its authorised representatives, from the date of delivery.

Fujitsu Retail products are covered by a 3-year Standard Next Business Day warranty as defined below, which includes both parts and labour. Fujitsu will repair or replace any defect (in material or workmanship) in the product sold by Fujitsu Australia Limited or one of its authorised representatives.

All Fujitsu branded computing products must be registered for warranty with Fujitsu within 30 days of product purchase via the warranty registration website below. Any delay in registration may cause a subsequent delay in provision of services.

Product Repair Services

Standard warranty - Next Day Business Warranty

Fujitsu's standard Next Business Day on-site warranty includes the cost of labour, travel and spare parts, provided that the device is located within 50kms (by road) of one of the locations listed as providing support for the specified device class in the site coverage document at the link shown below.

If the product is not located within the 50km (by road), a courier Pick Up Repair Return (PURR) service is available. The defective product will be collected from the customer and brought to a qualified service point (service partner or repair centre) for repairs.

Alternatively if the product is not located within the 50km (by road) as above, onsite service is available, however an additional charge maybe incurred based on the Fujitsu Customer Support rates applicable at the time of the service call. Customers will be required to agree to a quote prior to attending site.

On-site warranty service will be provided on a 'Next Business Day' basis, between 7.00am and 7.00pm local time seven days a week (excluding Public Holidays).

A service call must be logged before 3.00pm on the current business day to receive a Next Business Day onsite service. Where a call is logged after 3:00pm Fujitsu may attend on the second business day.

Fujitsu must be able to make contact with the customer to diagnose the fault and set an attendance window prior to any onsite attendance.

On-site service refers to an on-site visit by a technician, if required, to investigate a fault and instigate a repair. Where Fujitsu is unable to fix the fault on the initial onsite visit, Fujitsu will endeavour to return to site to complete the repair in a timely manner. Where a repair is not able to be achieved onsite, Fujitsu reserves the right to take the device back to our repair centre to complete the repair.

Warranty Extensions

Fujitsu offers warranty extensions to years 4 and 5 to support your operational objectives. Ready 24 hours a day, 7 days a week, 365 days a year, we can respond with reliable parts and expertise to quickly restore your environment. Our target onsite response time of 4 hours is available in defined service areas. Warranty extensions are to be purchased separately within the standard warranty period.

Warranty Terms and Conditions

Warranty commences upon delivery to the customer OR after installation (if carried out by Fujitsu).

Fujitsu does not, as part of this warranty, cover third party software or documentation.

In the event of a system failure, Fujitsu will not be responsible for providing or re-loading any software other than the original Fujitsu operating system, except where purchased as an optional service (where available).

Fujitsu is expressly relieved of any and all liability for the loss of data and information occurring in the course of providing services. A regular data backup by customer is recommended when using any computer hardware or software. A data backup is required prior to service activities, as Fujitsu will not bear any liability for loss of data during service. Please note that you, as the user of the device, bear the sole responsibility for a complete data backup including application and operating system software.

Warranty does not cover repair of a system where a security feature has been activated and the password(s) cannot be provided.

The warranty does not cover product that has not been used in accordance with its specifications.

The customer must provide proof of purchase upon request.

Goods presented for repair may be replaced by refurbished goods of the same type rather than being repaired. Refurbished parts may be used to repair the goods. All replaced parts shall become the property of Fujitsu. Fujitsu cannot be held responsible for any data on removed media. Customers may request for the media to remain in their control, in which case the cost of the part will be invoiced to the customer.

The Fujitsu warranty will be treated as invalid if the equipment has been damaged or rendered defective as a result of:

any form of service or interference by anyone other than Fujitsu or a Fujitsu Authorised Service Provider

modification to the hardware and/or software sold by Fujitsu to the purchaser without the written permission of Fujitsu, and

the use of parts not manufactured, authorised or sold by Fujitsu

Fujitsu does not, and will not, provide warranty on any non approved Fujitsu products, either hardware or software.

If Fujitsu determines that the equipment is not defective within the terms of the warranty, the customer will pay Fujitsu all costs of handling, transportation, travel, and labour, and for any customer approved repairs at Fujitsu’s then prevailing rates.

Other than as stated in this warranty, and apart from any warranty or condition implied by law and which cannot be excluded, all conditions and warranties are excluded to the full extent allowed by law.

These warranty provisions are subject to any statutory provisions mandatorily imposed by any consumer protection or manufacturers warranties legislation. To the extent Fujitsu is entitled to do so; Fujitsu’s liability will be limited at its option to the replacement of a product, the supply of an equivalent product or the repair of a product, or the payment of the cost of doing any of those things.