Using Remote Help to Unlock Full Disk Encryption Devices

Remote Help allows Group or Enterprise
Authenticators to assist Endpoint
Encryption users who are
locked out and cannot log on to Endpoint
Encryption devices
after too many unsuccessful log on attempts, or when the period between the last
PolicyServer synchronization has been too long.

Note:

Remote Help authentication is triggered by Endpoint
Encryption device policy rules. Remote Help
policy rules are configurable in both PolicyServer MMC and Control Manager.