LNF is so brutal

I have been trying to get my LNF. First time the email I received was that it is in CDN so that its not the right way and that its converted incorrectly?

So I have snt it back Again after being kicked out and having a pain to get into the LNF forms and onto the website

I have found the rate for 2053.00 US for aruba stellaris and they have me booked in at 2512.23 US so that is HUGE difference. I have found the 2053.00on 2 different websites but because I am in Canada now they will deny me?It clearly shows the US dollar amount on BOTH sites.

I am so frustrated and honestly if they do not grant my LNF I will be taking my room elsewhere as its cheaper why would I pay more at Marriott to which I am Gold Elite and pay more?

Honestly I have spent the good part of the day trying to do this and I am so frustrated and if its denied I will be looking elsewhere.

I am very disappointed in the lack of help nor the help from Guarantee for lowest price.

This is not about the rate you see on your screen, it’s about what the LNF dept can see when they look, and due to some websites offering special deals only in one country, what a Canadian resident sees is different from what a US, is different from UK etc, etc. The Marriott LNF office handling Canadian guests claims is based in USA.

I just clicked on your link from here in the UK and got this:

As that is in USD, if your claim was processed in the UK it would be denied.

This is one of the annoyances of LNF, those checking have to actually be able to verify the rate personally. But it’s the same for all the big chain Guarantees. You need to persist and search again. Remember with LNF the big saving isn’t usually in the lower rate you find but in the extra 25% discount LNF provides off that lower rate. So even if you find a rate of $2400 it’s well worthwhile claiming since LNF will reduce that to $1840.

These hotel BRG programs are well worthwhile chasing up. I save at least $1000 each year using LNF/BRG and on my forthcoming vacation to WDW Dolphin halved the rate for my 2-week stay saving $3000. Our resident LNF guru, fistuk, posted a great thread which is really helpful, as are the many comments that follow. Take a peek here Using the 'Look No Further' rate - All you need to know+Tips

Strangely, as you were posting this I posted elsewhere about a forthcoming Starwood stay where I used BRG (Starwoods version of LNF) and commented on this issue -

Booked for 7 Feb, and found a handy BRG. I’ve booked at £67 but found a £54 rate with Expedia so BRG’d that. I then had a choice that Marriott doesn’t give us, take the 25% discount reducing the rate to £40 or take the £54 match and 2000 extra SPG points. The extra £14 seems a bargain for 2,000SPG which is 6,000MR so I went for that. Now it’s just the wait to see if it’s granted. It should be, but it’s always a question of whether the rate still exists when the BRG team looks for it. Often which part of the world the BRG team is in also has an effect.

The booking.com is in us nut it shows me also in Canadian as I'm in Canada there's no way around that. Both the itravel2000.vom and booking.com are quoted in us and Canadian $ and since it's significantlylower one should apply should it not? Where else are we to look as Canadians? If Marriott think I want to stay for over 450 us $ more I will go stay at another property and I guess customer loyalty means nothing

Thank you to whoever made the LNF and using the LNF fistuk I was able to reach out and have them look at my claim since they automatically denied without actually looking a 2nd time when I did indeed reply and quote with US dollars. It is now being looked as it is still lower in the websites I provided

THANK YOU for these discussions and helping me hopefully get to a MUCH needed vacation

So, kathynfmom ,first of all I'm happy you were able to resolve the issue.

It's always recommended to change country to USA when the website allows you to choose region, as this is what the LNF team will get as default when they check your claim. If there's a rate difference between regions than you must put instructions in the comments field for them to evaluate your claim properly.

I couldn't really understand the currency type issue you had, as it really does not matter which one you put in your claim since the claim form supports multiple currencies anyhow...

One more clarification: our good friend, brightlybob, was a bit confused regarding the LNF office location... There's only one location which is in the US and not a location for each region, so it really doesn't matter from which country you are - any claim will always be dealt with by the same office.

You see, this is why you are the guru of LNF fistuk - You know all this stuff! I know SPGs BRG has a team based in India and thought Marriott has one based in Eire, but I absolutely accept your expertise here!

I note it’s being reconsidered kathynfmom, but you definitely need to be aware that I just can’t find your rate at all, just the one I’ve posted. Other currencies correctly convert from that. The LNF team need to see what you do when you click on the Expedia link, not what I see! Good job on getting them to look at it again, and I hope this time turns out well!

The rate is about a 1/3 of the way down the page on the link provided:

However, kathynfmom, if your booked rate of $2,512.23 US is the rate including taxes and fees and not the base rate, your claim will be denied, as the total price of your rate in the link is not lower (it's $2,587.26 US): Booking.com: Your details

I just don’t see that at all when I click through the link. All my rates include taxes, but as you say, once 10.8% taxes and 14% resort fees are added you are over $2512 which sees this LNF claim in trouble...