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rikkor on "Ryanair slammed for outsourcing complaints department to Dublin tramp"http://newsbiscuit.com/forum/topic.php?id=52330#post-150719
Mon, 26 Nov 2012 22:37:34 +0000rikkor150719@http://newsbiscuit.com/forum/<p>In the US, I often wonder how it is possible that I can sometimes fly 3,000 miles and pay $198. All the airlines going out of business may be my answer.
</p>Vertically Challenged Giant on "Ryanair slammed for outsourcing complaints department to Dublin tramp"http://newsbiscuit.com/forum/topic.php?id=52330#post-150713
Mon, 26 Nov 2012 22:00:19 +0000Vertically Challenged Giant150713@http://newsbiscuit.com/forum/<p>Ah, the snidey tags were mine, but then I thought they might look like I was attention-seeking so took them down.</p>
<p>Flew with Ryanair at the weekend so wanted to have a go at something about them, but Ryanair bashing has been done many times before and much better than this so it felt a little lazy and half-baked. I might put the tags back.
</p>Anonymous on "Ryanair slammed for outsourcing complaints department to Dublin tramp"http://newsbiscuit.com/forum/topic.php?id=52330#post-150697
Mon, 26 Nov 2012 21:27:27 +0000Anonymous150697@http://newsbiscuit.com/forum/<p>Nice! Glad the snidey tags have disappeared, too.
</p>dvo4fun on "Ryanair slammed for outsourcing complaints department to Dublin tramp"http://newsbiscuit.com/forum/topic.php?id=52330#post-150687
Mon, 26 Nov 2012 20:41:05 +0000dvo4fun150687@http://newsbiscuit.com/forum/<p>You wait for ages for a tramp to come along and then two turn up within a few days.</p>
<p>Loved it esp: " our call was answered with a string of swear words shouted at us in a strong Irish accent. At first we thought that the man on the other end of the phone was Michael O’Leary and we’d just woke him up, "</p>
<p>Am i right that it was the tramp who was called Mick not 'the Temple Bar area of Dublin'
</p>rikkor on "Ryanair slammed for outsourcing complaints department to Dublin tramp"http://newsbiscuit.com/forum/topic.php?id=52330#post-150682
Mon, 26 Nov 2012 20:01:57 +0000rikkor150682@http://newsbiscuit.com/forum/<p>Like it.
</p>Vertically Challenged Giant on "Ryanair slammed for outsourcing complaints department to Dublin tramp"http://newsbiscuit.com/forum/topic.php?id=52330#post-150655
Mon, 26 Nov 2012 16:24:02 +0000Vertically Challenged Giant150655@http://newsbiscuit.com/forum/<p>Low-cost airline Ryanair have been criticised by consumer groups after it emerged that their “revamped” complaints procedure now involves disappointed customers being put through to a homeless Dublin man.</p>
<p>“Tell Mick about it” is the budget carrier’s new message for anybody who is unhappy with the service they receive while a captive on one of their flights, and includes a mobile phone number to call. But, rather than being a direct line to the company’s chief executive Michael O’Leary, as many believed it would be, the phone is actually in the possession of an alcoholic Dublin man of no fixed address.</p>
<p>‘For many years now Ryanair have been successful by offering low prices, rather than by treating customers better than battery chickens. But we believed that they were turning a corner when they told us about this new service, with a dedicated complaints line that would be available twenty four hours a day, seven days a week.’ said Melanie Dawes of consumer group Which?.</p>
<p>‘However, when we tested the number our call was answered with a string of swear words shouted at us in a strong Irish accent. At first we thought that the man on the other end of the phone was Michael O’Leary and we’d just woke him up, but further investigation revealed that it was actually a tramp in the Temple Bar area of Dublin, called Mick.’</p>
<p>The investigation carried out by Which? discovered that Ryanair, in an effort to cut costs, had made their entire customer service department redundant and then given an old Nokia mobile phone and twelve litres of vodka to a vagrant. The number to that phone was published on their website and Mick was left to deal with complaints in his own unique, sweary way.</p>
<p>In the wake of the report Ryanair have strongly defended the move, claiming that the new service provides the personal touch that their customers have been looking for.</p>
<p>‘Mick is very committed to his job since we super glued the phone to his hand, and will answer it any time, day or night, with a traditional Irish greeting.’ said Michael O’Leary, ‘People simply need to understand that “miserable shower of fucks” is actually a term of great endearment. Either way he’s still considerably more helpful than most of our staff, and has actually just won employee of the month.’
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