The problem is affecting both Pixel 3 and Pixel 3 XL, and can cause them to shut down.

Google has yet to provide a solution; if the problem affects you, you may need to request a warranty replacement.

Some Google Pixel 3 smartphones are suffering from an overheating problem while charging, according to various reports. Pixel 3 owners have taken to Reddit and the Googleproduct forums to highlight the issue, which seems to affect both the standard Pixel 3 and the larger Pixel 3 XL variant.

The problem appears to occur most frequently when video calling or charging. It’s said to happen whether using the official Google charger or a third-party product.

At some point, the smartphone can heat up to the point where an overheating notification appears, or the handset itself shuts off.

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What’s causing the issue is unclear, yet it’s completely natural for devices to get warm while charging. Similarly, phones can get warm while video calling or video recording at high resolutions. This is not inherently a problem, but if a phone becomes too hot to use or shuts down (like in these cases), then it needs to be addressed.

Smartphone overheating can sometimes be resolved with an over-the-air update, though it may mean reducing the charging speeds or limiting video framerates or resolutions. Google may also replace units under warranty if it deems it a hardware issue.

The Google Pixel 2 has also had similar issues: an ongoing thread (started in February) containsreports from just a week ago that the device is shutting down while charging.