This is the area for a general support questions, discussions and information that you can read and share. Post your experiences, stats and tricks and tips that are not covered elsewhere. Remember, for questions please search the FAQ first, as your question may already be answered.

It appears that you have MagicSpam PRO which offers advanced features such as message flagging and it also allow your customers to set their own spam settings in cPanel to their desire, as long as the policies are not tuned 'ON' on the system level (Enforced).

This means that even though the MIPSpace-poor is disabled policy on your system level, your customers still may have this policy enabled in their MagicSpam spam settings through cPanel user interface, hence the rejected email.

Our development team is currently working on the new feature of the PRO series that will provide the ability to push updates of spam rules and IP reputation lists settings to all accounts and/or select accounts.

In the meantime, we can offer you a workaround for existing customers with MagicSpam enabled packages to have the MIPSpace-poor IP reputation list removed from their MagicSpam settings:

Please issue the following command as "root" in your cPanel/WHM server:

This command will disable the MIPSpace-poor list from all user's MagicSpam IP Reputation settings.

If you would like to have it so that all future new user accounts that are assigned a MagicSpam enabled package to not have MIPSpace-poor enabled by default, please issue the following command as "root" in your server: