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What is bpm'online service?

"Intelligent service management platform to accelerate service delivery and customer delight."

Bpm'online service is a cloud application with out-of-the-box processes for full-cycle service management. The best choice for medium and large companies looking to deliver high-level service across multiple communication channels. A rich set of out-of-the-box processes allows managing customer requests and automating service operations by following pre-defined processes for customer care excellence.

Сustomer center

The best fit for companies that are looking to manage omni-channel communications.

Service enterprise

The best choice for medium and large companies looking to deliver high-level service across multiple communication channels

Features:

Product Features

360° customer view

Case management

Problem management

Service catalogue management

Knowledge management

Service level agreement

Feedback management

Omni-channel communications

Field service

Customer portal

ITIL processe

bpm'online service scored 75/100 in the Support & Helpdesk category.
This is based on user satisfaction (100/100), press buzz (45/100), recent user trends (falling), and other relevant information on bpm'online service gathered from around the web.

The score for this service has declined over the past month. What is this?

bpm'online service FAQs

What is bpm'online service generally used for?

Leverage built-in processes

Bpm'online service offers out-of-the-box processes based on industry best practices. Manage customer requests and automate service operations by following pre-defined processes for customer care excellence.
Manage omnichannel communications

Manage all client requests in a single view no matter what channel they came from: phone, email, chat, social network or customer portal.

Engaging interface that users love

Work is a pleasure with bpm’online service's clean and easy to use interface. The system provides effortless access to features and information regardless what device that is being used: phone, tablet or laptop. Thanks to the contextual display of information, you’ll see only the data needed for the current task, concentrating your attention on what’s important.

Does bpm'online service offer multi-user capability (e.g. teams)?

Software offers multi-user capability.

What are some applications bpm'online service is commonly used in tandem with?