Saturday, August 18, 2012

WELCOME ABOARD, NEWBIES. REALLY!

Most of our yacht chartering customers have cruised
before. Many own or have owned yachts. When I go over the do's and don'ts, they
get it.

But I really like explaining it to newbies. If I do it
right, I tell myself, they'll enjoy the cruise even more and feel like they'll
want to cruise again. They'll get what cruising is all about.

Sometimes I use the
spoon-full-of-honey-helps-the-medicine-go-down philosophy.

For instance, if I tell them "Don't feed the wild
animals" that gives me an opportunity to talk about the wild dolphins that
might show up and ride their wake.

Of course, most of the do's and don'ts have to do with
more mundane things than dolphins. It's not as easy to sell things like using
lamps sparingly. The generator is great, I say, but it's even greater when it
is turned off and you can hear mullet jumping and great blue herons squawking.
Instead of cranking up the generator at
night and turning on the TV, tell pirate stories and fish whoppers.

Space is at a premium on a boat. So soft-sided luggage
like duffel bags give you more room in your small cabin than hard-sided
luggage. Ironing board? Nope. On board, you're supposed to be proud of your
wrinkled fabrics. You're on vacation, remember.

Sometimes humor helps the sales pitch. I ask them no to
throw paper and other incidental trash into the toilet unless they've chewed it
first. They get it.

People typically want to be well thought of. So when I
remind them that fresh water is at a premium, I also tell them that taking long
showers is a no-no until they dock at a marina with showers. I tell them shoe
soles that leave dark marks on white fiberglass decks will leave a mark on your
boating reputation. Boat shoes solve that problem, and give you traction, too.

Children? You are a good parent, aren't you? Give them
direction, I say. (Better from you than a harsh word from the captain, eh?) Leave the video games at home and limit time
on laptops and iPods, too. Instead, have kids keep a written and/or photo record.
It'll come in handy if they are assigned to write a school essay about what
they did on their summer vacation.

Boating has a long tradition of established protocols
that, I'm sure, sound off-putting if you're new to boating. One such tenet is
that the captain is boss. But, the point is, safety. So, for instance, if the
captain asks you to wait in the cabin while he docks the boat, don't take it
personally. He just wants to make sure nobody gets in the way of the docking
procedure or is tempted to step onto the dock before the boat is secure and he
gives the word. And when I put it that way, I see nodding heads.

The real joy of
my job is when the new cruisers return and tell me this is the best vacation they
ever had. Then I know they got it. And they get it. ##