Deliveries of large items are usually made by a heavy goods vehicle with a tail lift. The courier will telephone in advance to arrange a suitable delivery date (between the hours of 9am and 5pm Monday to Friday).Please note that the carriers are not insured to bring the goods into your property and you should ensure that there will be someone available who can take the goods inside.

Please arrange an alternative delivery location if there is a problem with access to your property (e.g. graveled or uneven drives, narrow lanes etc...) The carrier will make an additional charge if access is unsuitable and also if there is nobody at the delivery address to inspect and sign for the goods. Do not sign for any goods until unpacked and checked in full. If any items are damaged please notify the driver and sign the note 'goods damaged'. The delivery driver will wait until the goods are checked. DSM Direct must be notified within 24 hours of any damage otherwise we will be unable to claim under our carrier's insurance.

We would advise you not to book a firm date for installation until the item has been delivered. We cannot be held responsible for loss in any form due to late delivery.

some postcodes in Scotland and offshore may incur a surcharge Please call for delivery rate before ordering.

We accept payment by Visa, Mastercard, Switch, Solo and Delta via this website. Payment will only be taken once the order is confirmed and you have accepted our terms.

Also the payment you make online will only be processed when the goods are ready for delivery. We also accept PayPal & Amazon checkout – Use of this facility is subject to a 1.9% charge, this charge is calculated from the Total of your orders. (i.e. £95 of goods + £5 postage = £100 total order, = £1.90 charge) PayPal & Amazon checkout are regarded as convenience payment methods and as such we reserve the right to block certain accounts.

If you wish to issue payment by other methods then please phone or e-mail us with the relevant details and we will contact you and make the necessary arrangements.

Our payment hotline is 0333 123 7173 and open from 9am – 5pm, Monday to Saturday.