Manager, Global Device Complaints Management

Location
US-NY-Rochester

Job ID

9947

Category

Quality

Pos. Type

Full Time

Overview

Valeant Pharmaceuticals International, Inc. is a diverse pharmaceutical company that is committed to focusing on our key stakeholders while delivering consistently high performance. Our values provide the overall direction for our company, and provide us with the tools necessary to rise to any challenge by leveraging our collective hard work and effort along with our unwavering competitive spirit. These values help us set goals based on our organization’s potential and what we hope it will become.

The primary focus of this position is to manage, train and motivate team members and to identify and lead the implementation of process improvements regarding complaint handling, medical device reporting and global complaint handling strategies.

In addition this position provides routine communication to supporting departments (global level) as well as senior management. This position also ensures that complaint handling and medical device reporting processes are compliant with domestic and international regulatory agency requirements.

The scope of this position is directly related to the global complaint management process and all processes related to complaint evaluations, complaint investigations and complaint trending. This position is indirectly related to quality systems, management review, corrective/preventive actions, customer service, regulatory affairs, medical/clinical affairs, sales and marketing as well as research and development. The position will include routine interaction and communication with internal business stakeholders and external business partners.

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Valeant Pharmaceuticals International, Inc. is committed to leveraging the talent of a diverse workforce to create great opportunities for our business and our people. EOE/AA. Minority/Female/Sexual Orientation/Gender Identity/Disability/Vet