February 2017

Bloomex would like to issue a statement regarding some order issues which occurred primarily around Valentine’s Day 2017.

Unfortunately, due to unforeseen circumstances, our designated partners in both Brisbane and Melbourne were unable to fill all our orders as contracted.

This resulted in approximately 1,000 Bloomex orders left unfulfilled or delivered with a delay.

Bloomex wishes to sincerely apologize to all customers affected by this circumstance. Our customer service staff has worked diligently to address each and every issue, by providing resends, store credits, or full refunds according to customer circumstance and preference.

Bloomex will continue to work to remedy all customer service complaints as efficiently as possible.