Activation

Thank you for choosing Stream Wireless!ACTIVATE your DEVICE to get started today.

Let's Activate your Device

If you received an ICCID card (SIM) from us, please confirm your device is unlocked. Once you've confirmed your device is unlocked, please contact Customer Support at 877-743-5893 when you’re ready to activate your phone. We’re available between 7 a.m. and 8 p.m. CST Monday through Friday, 9 a.m. to 5 p.m. on Saturday and 8 a.m. - 5 p.m. on Sunday.

If you enrolled with an existing ICCID card, please follow the instructions below to complete activation.

Activating a device with a new Number

Simply turn on or restart the device you enrolled on Stream Wireless and the activation process will automatically start within a minute or two.

Follow the activation instructions on your device. Once activation is complete, your device will sync with our network and be ready to use within a few minutes.

If activation does not automatically start or is unsuccessful, dial ##873283# on your device (and then press the green call button if you’re using an iPhone). This will restart the activation process.

Activating a device with a Transferred Number

If you're transferring your existing number from another carrier, the transfer process may take several minutes to complete. (In some rare cases, it may take up to 48 hours.) During this time, your device will continue to work on your existing carrier’s network.

When the transfer process is complete, your device will no longer have service. At that time, simply turn on or restart the device you enrolled on Stream Wireless and the activation process will start automatically within a minute or two.

Follow the activation instructions on your device. Once activation is complete, your device will sync with our network and be ready within a few minutes.

If activation does not automatically start or is unsuccessful, dial ##873283# on your device (and then press the green call button if you’re using an iPhone). This will restart the activation process.

Questions about your Activation?

Contact Customer Support at:

877-743-5893

If you haven’t received a text message to
activate your data, follow these steps:

Make sure you perform the actions below on your phone with the newly installed SIM card.

Please note:

On the GSM network, iPhone users may experience issues with MMS messaging. MMS includes picture, video, and group messaging. If you are unable to send and receive MMS messages, there are some easy alternatives. There are a variety of free messaging apps, such as WhatsApp*, you can download and use as a solution (Keep in mind both the sender and recipient will need to have the messaging app installed in order to send and receive messages). You can also send and receive pictures and videos using your preferred email application already installed on your phone. As an option, you may want to switch to our CDMA network (CDMA device required) or purchase an Android phone for our GSM network.

Wireless hotspot is not currently supported by Stream’s GSM network.

Visual Voicemail is not currently supported by Stream's GSM network on Apple devices.

*The WhatsApp application and services are not affiliated with Stream Wireless.

Make sure you perform the actions below on your phone with the newly installed SIM card.

On your device, go to Settings.

Select Wireless Controls or Wireless & Networks.

Select Mobile Networks.

Confirm that "Data Roaming" and "Use Only 2G Networks" are both unchecked. Only applicable to certain GSM devices.

Select Access Point Names.

Select the plus sign (+) then go to Step 7. If you do not have a plus sign (+) select the menu, then New APN.

Update the fields on your phone to match those listed below.

APN: PRODATA

Proxy: Not set

Port: Not set

Username: Not set

Password: Not set

Server: Not set

MMSC: http://mmsc.mobile.att.net

MMS proxy: proxy.mobile.att.net

MMS port: 80

MCC: 310

MNC: 410

Authentication type: None

APN type: default,mms,supl

APN protocol: IPv4

Bearer: Unspecified

Once you’ve updated all the fields above, select the menu button and then Save.

Please note:

It may take up to 20 minutes to enable your data service.

Make sure you perform the actions below on your phone with the newly installed SIM card.

Go to Settings

Select Cellular (might be labeled as Cellular+SIM)

Select SIM settings (if available)

Select Edit Internet APN

Update the fields to match the settings below:

APN = PRODATA

User Name = leave blank

Password = leave blank

Authentication Type = leave unchanged

Proxy server = leave blank

Proxy port = leave blank

IP Type = IPv4

Click Save

Click Back (if necessary)

Select Add/Edit MMS APN

Update the fields to match the settings below:

APN = PRODATA

User Name = leave blank

Password = leave blank

Authentication Type = leave unchanged

WAP gateway (URL) = proxy.mobile.att.net

WAP gateway port = 80

MMSC (URL) = http://mmsc.mobile.att.net

MMSC/Proxy port = 80

Maximum MMS size = leave blank

IP Type = IPv4

Click Save

Please note:

Data services should be available within a few minutes.
If data is not available, reboot your phone and try again.
It may take up to 20 minutes to enable your data service.

All pricing, features, functionality and other specifications for Stream’s services are subject to change without notice. Activation fees and/or deposits may apply to certain services unless prohibited by law. Credit approval may be required. Taxes and other charges apply. Offers and coverage not available everywhere.

*Sprint provides wireless service as the underlying network carrier only. Stream is responsible to the Stream subscribers for the service. Please call Stream with any questions or comments about services.