Apple Having Issues with Office 365?

November 7, 2017

So I spent all day trying to figure this out–at 8:30AM my Outlook stopped updating completely. I was able to get into the Office 365 Portal and access my email, so nothing was wrong with my account. Very frustrated, I began to look around for solutions. Our MSP Director suggested a full uninstall of Office–Who has time for that when productivity is king in the world of IT???

After taking the entire lunch hour to fumble my way through tests and trials, I decided to do it. I uninstalled Office completely and started over. One thing they don’t tell you is that your old profile information is still there. My inbox wasn’t downloading, and was completely BLANK. I panicked. Then I found this article after Outlook told me I needed to upgrade the database. I had forgotten where the profile settings were in Outlook 2016 for Mac, so the link reminded me.

I then created a new profile, set to default, and the day was saved. My emails began to populate and I was elated!