UX Researcher ML Platform, Vienna, VA

At Capital One, we’re building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding.

Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we are on a quest to change banking for good.

As the UX Researcher, you will play a leading role in shaping the product design of our enterprise ML platform. This cloud-based platform will formalize and standardize how we practice machine learning across the company. If you have a technical background, this is a role where it will shine.

Here’s what you’ll be up to:

Conduct user research at all stages from discovery to validation, using a variety of methods to understand our customers and their relationship to our products

Understand and apply the right quantitative and qualitative methods given the circumstances

Translate business problems into human-centered problems

Leverage analytics tools and techniques to measure success, present opportunities, and support decision-making and prioritization

Collaborate with various stakeholders including designers, strategists, product managers, and tech partners

Distill findings into clearly articulated and actionable insights that stakeholders can use

Present research plans and findings with various audiences from designers tobusiness executives

Guide teams on how best to apply findings using illustrative frameworks

Create energy and investment in research by sharing early and often

Help designers and non-designers understand and apply research findings

Basic Qualifications

Bachelor’s degree

3+ years of experience as a UX Researcher for products of technical users

Preferred Qualifications

Master’s degree

2+ years of usability testing and user experience research within a lab environment

Can’t find an open role?

No problem, we’re probably hiring for your specialty but just haven’t created the posting yet.

Next steps: Email dianne.que@capitalone.com with a resume or Linkedin profile, pointer to an online portfolio or PDF (if applicable) and a couple sentences describing why THIS job description (of all job descriptions) is particularly intriguing to you. Looking forward to it!

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

No agencies please. Capital One is an Equal Opportunity Employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex, race, color, age, national origin, religion, physical and mental disability, genetic information, marital status, sexual orientation, gender identity/assignment, citizenship, pregnancy or maternity, protected veteran status, or any other status prohibited by applicable national, federal, state or local law. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.”