Blue Jeans does not work at all. Cannot enter the conference.

I installed the BJ desktop application and tried to join a conference call, but I always ge the same error message:"We are experiencing technical difficulties. we apologize for your inconvenience. And when I press the reconnect button, after entering I immediately get disconnected again with the same message. If I click on the details button it says: The BJ video plugin encountered a problem. There is not se4ting or anything that I could try to change and thus I cannot use BJ at all.

The other participants in the conference call kept seeing me entering the conference but then also seeing me leave immediately again. I never got beyond a window showing me the number of participants, before being back to the error message.

This is Sagar from support team and would like to assist you further on this regards. As of now, we suggest using chrome browser as an alternative connection option. We have created a support request(Case no: 00219601) for this and tried reaching out to you via email. Kindly let us know best possible way to reach you for immediate assistance.

In order to identify the root cause we need to check app logs from your machine. We have raised support case 00468430 to investigate the issue. You will receive email from our support team in this regard.