Applies to:

Oracle Receivables - Version 12.1.2 and laterOracle iReceivables - Version 12.1.3Cloud and laterInformation in this document applies to any platform.

Goal

User is create a Dispute from iReceivables / Collections and they have set up Approval Limits in Receivables under Navigation: Setup > Transactions > Approval Limits.Define Credit Memo Approval Limits for Approvers

You need to have a unique combination of the Document Type, Reason, Currency and Amount for Primary.You need to have atleast one Primary Approver .

User has defined multiple approvers and One of the Approver is Primary.

The Credit Memo Request Workflow (Without Approval Management Engine (AME)) routes credit memo requests from your customers to the appropriate personnel in your organization.But if Approval Limit is set such that two users have same Approval Limit then to which person should the approval go?Why it always go to Primary approver ?It is possible that person who has raised the dispute himself has approval limits, but workflow always go to primary approver.

Solution

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a Million Knowledge Articles and hundreds of Community platforms