Hello, I'm desperately trying to fix my Mom's PC. She clicked on a pop-up for Windows Protection Suite. It has now infected her PC. I tried to uninstall it manually following another website's instructions. It hasn't solved the problem. I can't open/run any of the anti-virus programs installed. Anti-malware programs won't run/open either. Everything in the task tray is gone except the volume control. I can't even open the task manager. I've decided to try you guys out before wiping the hard drive and starting over.

Download Malwarebytes' Anti-Malware from [You must be registered and logged in to see this link.]

Double Click mbam-setup.exe to install the application.

Make sure a checkmark is placed next to Update Malwarebytes' Anti-Malware and Launch Malwarebytes' Anti-Malware, then click Finish.

If an update is found, it will download and install the latest version.

Once the program has loaded, select "Perform Quick Scan", then click Scan.

The scan may take some time to finish,so please be patient.

When the scan is complete, click OK, then Show Results to view the results.

Make sure that everything is checked, and click Remove Selected.

When disinfection is completed, a log will open in Notepad and you may be prompted to Restart. (See Note)

The log is automatically saved by MBAM and can be viewed by clicking the Logs tab in MBAM.

Note:If MBAM encounters a file that is difficult to remove, you will be presented with 1 of 2 prompts.Click OK to either and let MBAM proceed with the disinfection process.If asked to restart the computer, please do so immediately.

Post the contents of the MBAM Log.

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