Seniors using Age Well’s transportation service must be at least 60 years of age and reside within the South Orange County designated service area. This includes the cities of Aliso Viejo, Dana Point, Irvine, Laguna Woods, Laguna Niguel, Laguna Hills, Laguna Beach, Lake Forest, Foothill Ranch, Mission Viejo, Ladera Ranch, Newport Beach, Rancho Santa Margarita, San Clemente, San Juan Capistrano and Capistrano Beach. Destination addresses that fall outside of the designated service area are limited to maximum trip length of 15 miles from the client residence to the medical facility.

Professionally trained drivers provide transportation on our modern fleet of accessible buses and vans. Riders pay a $2.00 per one-way trip charge (care attendants and spouse or companion ride free of charge, up to 3 total including client).

Clients are limited to a maximum of 16 one-way trips per month (or 8 round trips) with the exception of on-going medical treatments such as chemotherapy, dialysis, radiation treatments and physical therapy

Eligible participants must register through the mail prior to utilizing the services

Title VI Compliance

Title VI Civil Rights Act of 1964

Title VI Compliance document was prepared by Age Well Senior Services,
Inc. (AWSS) and approved by its Board of Directors to comply with Title VI
of the Civil Rights Act of 1964, including new provisions detailed in U.S.
Department of Transportation's FTA Circular 4702.1B, "Title VI
Requirements and Guidelines for Federal Transit Administration
Recipients."

Age Well Senior Services (AWSS) is committed to ensuring that no person
be excluded from the equal distribution of its services and amenities
because of race, color or national origin in accordance with Title VI of
the Civil Rights Act of 1964.

AWSS provides services and operates programs without regard to race,
color and national origin in full compliance with Title VI

Any person who believes she or he has been aggrieved by any unlawful
discriminatory practice under Title VI while using AWSS services may
file a complaint with AWSS. All complaints will be fairly and
objectively investigated.

For more information on Age Well Senior Services’ civil rights program
and the procedures to file a complaint:

A complainant may file a complaint directly with the Federal
Transportation Administration by filing a complaint with the Title VI
Program Coordinator, FTA Office of Civil Rights, East Building, 5th
Floor-TCR, 1200 New Jersey Ave., S.E., Washington, D.C. 20590

If information is needed in another language, contact (559) 784-1399.

Title VI Complaint Procedures

As a recipient of federal dollars, Age Well Senior Services, Inc. (AWSS)
is required to comply with Title VI of the Civil Rights Act of 1964 and
ensure that services and benefits are provided on a non-discriminatory
basis. AWSS has in place a Title VI Complaint Procedure, which outlines a
process for local disposition of Title VI complaints and is consistent
with guidelines found in the Federal Transit Administration Circular
4702.1B, Dated: October 1, 2012.

Any person who believes she or he has been discriminated against on the
basis of race, color or national origin by AWSS may file a Title VI
complaint by completing and submitting the agency’s Title VI Complaint
Form. AWSS investigates complaints received no more than 180 days after
the alleged incident. AWSS will only process complaints that are complete.

Within 10 days of receiving the complaint, AWSS will review it to
determine if our office has jurisdiction. The complainant will receive
an acknowledgement letter informing her/him whether the complaint will
be investigated by our office.

AWSS has 30 days to investigate the complaint.

The complainant will be notified in writing of the cause to any
planned extension to the 30 day rule.

If more information is needed to resolve the case, AWSS may contact
the complainant.

The complainant has 10 business days from the date of the letter to
send requested information to the investigator assigned to the case.

If the investigator is not contacted by the complainant or does not
receive the additional information within 10 business days AWSS can
administratively close the case.

A case can be administratively closed also if the complainant no
longer wishes to pursue their case. After the investigator reviews the
complaint, she/he will issue one of two letters to the complainant: a
closure letter or a letter of finding (LOF). A closure letter summarizes
the allegations and states that there was not a Title VI violation and
that the case will be closed. An LOF summarizes the allegations and the
interviews regarding the alleged incident and explains whether any
disciplinary action, additional training of the staff member or other
action will occur.

If the complainant wishes to appeal the decision, she/he has 10
business days after the date of the letter or the LOF to do so.

The complainant may also file a complaint directly with the Federal
Transit Administration, as follows: Title VI Program Coordinator, FTA
Office of Civil Rights, East Building, 5th Floor-TCR, 1200 New Jersey
Ave., S.E., Washington, D.C. 20590.