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I must pay Duties? How come?

Although we always do our utmost to avoid
it, some packages are being charged with Duties. Unfortunately, Fanfiber we
can’t do anything about it: it just comes with international shipping. Our
prices do not include duties, value-added taxes, or miscellaneous fees that may
be assessed in connection with international shipping. If assessed, these
charges are levied after your package leaves our possession and are the
responsibility of the package recipient, who will be billed for them by the
local Customs Office, the shipping company, or others. Rejecting an order due
to duties, taxes, or fees does not entitle you to a refund from us and may not
avoid the duties, taxes, or fees.

When will my order be processed?

We always try to do our utmost to send your
parcel as soon as possible. Please, check our ORDERS and DELIVERY section
to learn more about our order processing. As soon as your order is dispatched
from our depot, you will be sent an email to confirm that it is on its way. Due to using multiple shipping carriers, we can’t provide a tracking code for your purchase. However, please be patient, your order will normally arrive within 5-10 working days.

How do I check the status of my order?

Please allow us a small amount of time to produce and handle your order with the utmost care. Most of our products are being produced manually, on demand, the moment we get your order. You’ll receive a confirmation email once your order leaves our warehouse. Due to using multiple shipping carriers, we can’t provide a tracking code for your purchase. However, please be patient, your order will normally arrive within 5-10 working days.

What happens if I'm not at home when my order is delivered?

If you are not at home when your parcel
arrives, the carrier will normally leave you a message telling you where it is.
The package might be left in a safe place or there will be details on how to
pick up your order or rearrange delivery.

My order has not arrived yet?

All
our items are being produced, checked, packed and shipped manually. We always
try to do our utmost to send your parcel as soon as possible. Generally
speaking, packages are sent within a week after purchase. Sometimes, due to
sudden demand, it could take a little bit longer for your parcel to arrive (but
at the latest about 2 weeks). Please, be patient: your order will arrive, don’t
worry! Fanfiber ships to all EU countries as well as the
UK, the US, Canada, South Africa, Brazil, Australia, New Zealand, Mexico,
Japan, China, Russia and India. Outside the EU, the total time between shipment
and reception could mount up to 3 weeks. This is mostly due to Customs checks.
Unfortunately, we can’t do anything about it and we do our utmost to avoid it. Again:
be patient: your waiting will be worth it! If
you still think there’s something wrong, please contact us.

How do I sign up for your newsletter?

You can fill in the box on the button of
our homepage, our product page or in the checkout. Just fill in your email
address and receive exclusive content!

I'm having problems signing in with my account?

Make sure you’ve entered the right username
and password. If you’re still experiencing problems, you could try to erase
your history and cookies and try again. If all of the above options don’t work
out, please CONTACT us.

Do I have to make an account to shop at your store?

No. But the easiest and fastest way to shop
is when you login with your social media account. You don’t have to fill in any
forms then and it speeds up the checkout process. So be sure to get your
Fanfiber account at all times!

How does login with social media work?

Just click the social media sign in button
in the right corner of your screen. You are able to choose from different
social media channels. If you’re already logged in at your social media channel
you only have to click the button once, it’s just that easy!

I don't seem to be receiving your newsletters?

Make sure you entered the right email
address in the form on our site. Check your spam box!

What payment methods do you support?

A unique benefit of Fanfiber is the ability
to use your preferred payment method. Fanfiber support almost any payment
method available in the world. You can pay with methods like Visa, PayPal,
Amex, MasterCard, Maestro or even country specific methods like iDeal and
Sofortüberweisung. Just choose your preferred payment method in the checkout.

When will my account be charged for my Fanfiber order?

Some payment methods do charge your account
at the Point Of sale (directly). The same applies to most of the credit card
payments. If your card or payment is authorised, payment will be taken
immediately, and you will receive an email confirming that your order has been
successful. If your card or payment is not authorised, payment will not be
taken, and we'll email to let you know your bank or card issuer wouldn't
authorise the payment.
Please remember that even if a payment
isn't authorised, it may look like Fanfiber has still taken the money as some
card issuers may still reserve the money, for a short period of time. In case
you have any question about this, please contact us.

I received the wrong item, what to do?

Can I return an item for an exchange instead of a refund?

We're not able to offer an exchange on
returned items and all returned items will be refunded once they've been
received by our warehouse. If you need a different size or colour of an item,
then you'll need to place a new order.

When you want to return your order, please
check our Returns section to learn
more how to do it.

What is the policy on returns?

I received a damaged item. What to do?

What should I do if my order hasn't been delivered yet?

All our products are being produced,
checked, packed and shipped manually. We always try to do our utmost to send
your parcel as soon as possible. Generally speaking, within Europe and the UK
you’ll receive your package within a few days! Sometimes, due to sudden demand,
it could take a little bit longer for your parcel to arrive (but at the latest
about 2 weeks). Please, be patient: your order will arrive, don’t worry!

Fanfiber ships to all EU countries as well
as the UK, the US, Canada, South Africa, Brazil, Australia, New Zealand,
Mexico, Japan, China, Russia and India. Outside the EU, the total time between
shipment and reception could mount up to 3 weeks. This is mostly due to Customs
checks. Unfortunately, we can’t do anything about it and we do our utmost to
avoid it. Again: be patient: your waiting will be worth it!
If you still think there’s something wrong,
please contact us.

The clothing I received does have some spots and tinge. It’s like there’s some glue residue on it?

To have a long lasting and the best looking
print on the shirt, it has been treated before printing. After washing it, the
tinge this will disappear and you can enjoy it for a long time!

I have an incorrect item in my order, what do I do?

We want to sort out any issues with
incorrect items straightaway.
Please contact our Customer Care team with the order number and the incorrect item's name and
number. More information can be found in our Returns section.Please note: All incorrect items must be
reported within 30 days of your order's ship date. If we are notified of an
incorrect item after these timeframes, we will be unable to process your
request.

An item is missing, what to do?

If you have received an order and it was
missing an item(s), please contact us.
Please note: All missing items must be
reported within 30 days of your order's ship date. If we are notified of a
missing item after these timeframes, we will be unable to process your request.

What’s a pre-order?

A pre-order is an order you can make for a
new item before it is in stock and available for delivery. So please, allow
some time before we can ship it to you. Your waiting will be rewarded: once you
pre-order, you’ll be the first to receive this item and enjoy it!

I want to do a Group Sale or Volume Purchase. Is that possible?

Yes, of course. Any orders over $1,000/
EURO 1000 or 50+ items qualify for a Volume Discount starting at 10% OFF!

We
specialize in the following:
HUGE variety of T-shirts, Caps, Phone
covers, Hoodies, Bags, and the ability to customize apparel for your needs.
Contact us through contact and
we will get back to you within 3 business days.

Where can I find your size guide?

We never want to send you something that
doesn't fit properly so we have size guides available on most of our product
pages.

How does your discount system work?

If you've got a discount code you can
submit it while you're placing your order. For more information please check
our discount section.