By email using info{@}bouncebackseo.co.uk with the subject as: COMPLAINT: Bouncebackseo.co.uk

All contact received in relation to any complaint is dealt with in a serious manner and will be responded to without undue delay.

We request that you read & understand our Site Terms & Conditions, together with the Privacy Policy before commencing as they may contain information applicable to the situation and possibly provide information that may address your concerns.

STAGES & TIME SCALES – COMPLAINTS

Upon receipt of a complaint, it will be acknowledged within 2 (two) working days.

From initial acknowledgment of the complaint, a full investigation plus response should be issued on or before 10 (ten) working days.

In the event that the investigation cannot be concluded within 10 (ten) working days, you will be informed of the reason for delay, and inform you of the revised date of conclusion, no later than 3 (three) working days’ prior to the end of the initial 10 (ten) working day time-frame as per point 2.

We will retain a file of each & every legitimate, acknowledged complaint for monitoring purposes & to aid in improving ongoing customer service.

Service Complaints to Nominet

Should the nature of your complaint be about Nominet related services & membership provided by Bouncebackseo.co.uk, such as dissatisfaction regarding responses or outcomes, you may complain directly to Nominet.

Nominet is the main government registrar for websites & domain names in the UK and they have dispute resolution processes. You could also escalate your related complaint and appeal if you feel the outcome was unsatisfactory.