Client Service Outcome Achievement

Why is this important?

The Region of Peel has a responsibility to provide efficient and high quality services in a way that satisfies people who use them.

How is this measured?

Every two years, External Client Satisfaction Survey questionnaires are administered to a random sample of the general population, business managers or owners, and direct users of Human and Health Services.

The survey is available online, by telephone, and in a paper format.

Respondents are asked questions like, "In the end, did you get what you needed from the service?"

What progress are we making?

In 2017, 85% of External Client Satisfaction Survey respondents indicated that they got what they needed (decline from 89% in 2015).

The Region of Peel will continue to pay close attention to feedback from Peel residents and businesses to make positive changes.