Your First Month Just USD 1

Frequently Asked Questions (FAQ)

A: Sign up above, once you make your initial payment you'll be asked to provide access details to your website so we can get you setup as soon as possible.

On average, we will have you setup within 1-2 business days.

Q: Do these plans include uploading, updating content on my WP site?

A: No. This service is purely for maintaining, backing up and monitoring your WordPress site. For content maintenance service plans, see here.?

Q: Do you support WordPress multisites?

A: No. We are currently unable to support multisite function.?

Q: Does my WordPress site need to be hosted by you?

A: No. We can pretty much work with any web host you use.?

Q: Is there a phone number for support?

A: No. In order to process support requests properly, we only take support requests through our support ticket feature or at: support@virtual-tree.com

Q: What happens if I cancel this service?

A: Upon cancellation of this service we will provide you with the most recent backup files to download within 7 days. After which, all backups, files, logs will be removed & deleted from our cloud storage so please ensure you save your files/backup in a safe place.

Q: Am I locked into a contract with you?

A: No. you may cancel 5 working days before your next scheduled billing date?.

Q: Do you provide WordPress development and customization services?

A: No, we currently do not provide WordPress development or customizations.

Q: What is priority support?

A: Priority support means your support request will take priority over non-Pro plan members.

Q: What happens if something breaks when my WordPress site and/or plugins are updated?

A: If your site breaks and we can fix it immediately (it's an obvious or known issue) we will fix it immediately and notify the main account contact via email.

If the fix is unknown or not immediate, we will restore your site back to the most recent backup (created before the update).

We will spend up to one hour of time fixing/troubleshooting the problem – if we cannot fix the problem within that time, we will give you a time/cost estimate and let you decide if you’d like us to move forward.