Why can’t I transfer money?

If your account is red this means we are verifying your account information. Before we process a transfer from a new bank or credit card account we verify the account information that was provided. The verification process usually takes 1 business day. When it is complete your account color will be changed to black, indicating you can make a transfer.

Bank Account Transfers

After your account is verified and you are transferring money from another bank account, make sure sufficient funds are available in the account. If the proper funds are not available a transfer cannot be made. It’s also possible a processing problem occurred. Common problems include an incorrect account number or routing number. As soon as we are notified that a problem has occurred with your transfer request we will contact you by email or phone.

Credit Card Transfers

If you are transferring money from a credit card, make sure the sufficient credit limit is available on your account. If the proper amount of credit is not available a transfer cannot be made. It’s also possible a processing problem occurred. Common problems include:

Different account addresses - The address on your account with us must match the billing statement address on your credit card account statement. If the information does not match we cannot process the transfer. Check your credit card statement for the information, and try re-registering your credit card.

CVV (card verification value) number is incorrect – You may be unable to register your account if you did not correctly enter the CVV number. The CVV number is a 3-digit number on the back of your Visa® or MasterCard® card. It is found in the signature box on the back of your card. Your CVV is not printed on the front of your card.

To locate your CVV number please see the highlighted section of the image provided below.

How long will a transfer take?

Generally, if you submit your transfer request before 2 p.m. ET on any regular business day your funds from a bank account will typically be available within two business days after processing. A processing hold of up to 5 business days may be applied under certain circumstances. The placement of a processing hold varies based on a number of factors, including but not limited to the amount of the deposit, the length of time the account has been opened and your bank account history with us. For transfers initiated after 2 p.m. ET, please add an additional 1 business day to the processing times noted above.

Generally, if you submit your transfer request before 2 p.m. ET on any regular business day your funds from a credit card transfer may take up to three (3) business days to complete.

Does the money have to be in my other bank account or available on my credit card before I can make a transfer to my account here?

Yes, we send electronic transfer requests to banks and credit card companies each business day. You must have sufficient funds in your other bank account or on your credit card to cover your request to add funds to your account at The Bancorp HSA. If the funds are not available, the transfer cannot be processed.

Is there a fee for using this service?

Please see our Fee Schedule for this information.

When will my money be available?

If you submit an E-transfer request from a bank account before 4:00 PM ET on any regular business day, your request will be processed that business day and funds availability is dependent on the external bank. If you submit a transfer request from a credit card before 3:00 PM on any regular business day, your card will be debited that day and your account credited in two business days.

How do I transfer money?

To use this service you must have an account with The Bancorp HSA.If you don't have an account, you can open an account.

If you are an existing account holder, follow these easy steps:

Now that you have registered and verified your Credit Card or External Bank Account with The Bancorp HSA, you can use the Funds Transfer E-Transfer function to electronically move money to and from your The Bancorp HSA account ~ simply and securely.

To transfer money you will need to Log In to your account:

Click on the My Accounts tab.

Select the Funds Transfer link.

On the E-Transfer Page, select the account in the "From" dropdown box from which you would like to transfer funds.

Please Note: If the selected bank account is "RED", it still needs to be verified.

Use the "To" dropdown box to choose the account to which you would like to transfer funds.

Enter the dollar amount you wish to transfer. Limits may be set on dollar amounts or frequency of transfers. Your available transfer limit will be displayed on the “Make a Transfer” page.

Review your transfer to confirm your request is correct and read the Disclosures.

Click the "Submit" button to complete the transaction.

Your transaction has been submitted and is in process. To view your transactions go to the View Transfer History page.

Please Note: E-Transfer does not allow funds to be transferred between two external bank accounts; one must be a The Bancorp HSA account. It also does not allow the transfer of money from a credit card to an external bank account.

How can I view my transfer history?

You can view details of your transfers on the View History page.

Here's how:

Log In to your account.

Click on the My Accounts tab.

Select the Funds Transfer link.

Click on View History link in the left navigation bar. Transfers can take up to 5 minutes before they appear on your pending transfers list. Simply refresh your screen on the View History page and your transfer will appear.

Your transfer history is viewable online for up to 30 days. After this time period your transfer history is available on your account statement.

Why isn’t the transfer I just submitted showing on the View History page?

Transfers can take up to 5 minutes before they appear on your transfers list. Simply refresh your screen on the Transfer History page and your transfer will appear.

How do I register an external bank account?

The process of registering an external bank account is easy to do. When registering, please be sure to have the following items available:

The bank routing number, which is the 9 digit number located between the symbols at the bottom of each check.

The bank account number, which can vary in location and number of digits based upon the bank; typically found before the symbol at the bottom of each check.

The type of account, Checking or Savings, and the bank from which you want to transfer funds.

An account statement in order to enter the name and address as it appears on the account.

To register your bank account you will need to Log In to your account and:

PLEASE NOTE: As a part of the external bank account registration, you are also asked to complete our account verification process prior to using E-Transfers to move money into your The Bancorp HSA account. The goal ~ To ensure the security of transfer requests from your other bank account.

How do I verify my external bank account?

The Bancorp HSA verification process confirms that you are the owner of the external bank account you registered through Funds Transfer. This important verification process increases the security of our payment network.

The Bancorp HSA will verify the account you registered by making 2 small transactions (one deposit and one withdrawal) into that external bank account. Because only you have access to the transaction information at the other bank, your registration process is securely confirmed.

See how easy? You have finished the registration process and are now ready to use E-Transfers to move money from your credit card to your The Bancorp HSA account.

How do I register additional credit cards and external bank accounts?

To register additional credit cards and external bank accounts with Funds Transfer, simply follow the registration process you completed for your first credit card and/or external bank account. You will need to complete the verification process for each additional external bank account registered with Funds Transfer.

How do I Enable an Account for Outbound Transfers?

To make an outbound transfer from your The Bancorp HSA account to a registered bank account at another financial institution, you must opt-in to use this service.

To add the outbound transfer service to a new account, simply check the opt-in box during the registration process. If the account is already registered, click on the edit/delete account link and check the opt-in box.