Access to use product and partner programme logos and other marketing materials in conjunction with your own materials;

Premium Partners will receive leads where possible and appropriate;

1 Although Associate level members qualify for a discount from RRP, they do not qualify for NFR discounts or a listing on our reseller locater.
2 Free support is only provided where software has valid upgrade cover remaining.

Eligibility

Eligible organisations need to be registered organisations at Companies House (ie. LTD, PLC, Partnership etc) or, in the case of Sole Traders, be VAT registered. The organisation's primary activity should be the supply of IT related products, services, support or consultancy to their own customer base for commercial gain (ie. non profit making organisations and charities are not eligible). Eligible organisations must also be in a position to make regular sales of our products through their own sales activities.

Levels and discounts

Our Partner Programme consists of five levels with new members joining at the Reseller level and a member's ongoing level being set based upon the RRP value of their purchases of resold products over the previous 365 days.

These levels are assessed upwards automatically every day while downwards changes are only made at the start of each month. Members are exempted from automated downward reviews for the first 90 days after joining the Partner Programme.

Programme levels and discounts

RRP value of purchases in prior 365 days1

Discount from RRP

Associate

£0.00 to £999.99

up to 15%

Reseller2

£0.00 to £999.99

up to 20%

Partner

£1000.00 to £3499.99

up to 25%

Premium Partner

£3500.00 and above

up to 30%

Distribution Partner3

n/a

up to 30%

1 Figures shown exclude VAT and NFR sales.
2Reseller level subject to minimum requirement of 1 new licence re-sale (excl. NFR) every 365 days of a core product ie. plug-ins do not count.
3Distribution Partner status is reserved for well established software warehouse retailers with significant online software catalogues and their own established reseller channel eg. DABS, Grey Matter, QBS etc.

Requirements and sales commitments

Reseller level is subject to a minimum requirement of 1 new licence re-sale (excl. NFR) every 365 days of a core product ie. plug-ins do not count. There is no other minimum licence sales requirement for the other levels;

Your primary business must be reselling and supporting IT services and products to your own customer base;

You must maintain at least one contact name, a non-premium rate landline telephone number and an email address that an appropriate person within your organisation can be contacted on during normal office hours;

By reselling any particular product line you are confirming that an appropriate person(s) within your organisation has downloaded, installed and familiarised themselves with the product line in question and will make reasonable endeavours to maintain appropriate knowledge of the product line such that first line support can be offered to customers to whom the product line has been re-sold;

Partners will be automatically removed from the Partner Programme if no purchases (for resale) have been made over the previous 3 years;

We reserve the right to reject applications, remove partners from our Programme and modify any details, requirements or benefits relating to our Partner Programme at any time without notice (although we will always do our best to communicate any changes in a timely and appropriate manner!)

Reviews

Morris Leslie

Having worked with many suppliers in the past I rarely feel compelled to post comment, however I'm very happy to endorse Zen Software. As a user of both Mail store and now Security Gateway.
The team are competent and responsive stating from Pre Sales through the trials of my products and on to after sales, sticking with me on any issues and many questions I had install or other wise.
A real breath of fresh air and would highly recommend them.

Mark Collins

Software is great and support is excellent, just what you want when moving to a new piece of software

Tim Holyomes

After using Zen for our broadband/internet needs for the past 10 years and always being looked after in a fast and efficient manner we looked at using Zen Software hoping for the same quick, reliable and helpful support. If anything Zen Software have surpassed the already high standards they have set in the past and once again provide the type of service that gives you confidence in their brand. Keep doing what your doing!

David Ashworth

Despite the small size of my company Zen have provided excellent support for any issues I've had, which have been few. SecurityGateway and BackupAssist are great products and have protected and rescued my customers data brilliantly over the years.

Tony Phipps

We have been using MDaemon mail server on various client sites for over 10 years and on the very rare occasion when support is needed from Zen, it is both timely and professional - superb!

Richard Mansell

Really helpful and responsive technical support to refine junk and spam mail settings on the always excellent and highly configurable MDaemon mail server that we have used for over 15 years.

Zen are without doubt the best service provider we use (or have ever used). The personal level of service is outstanding. There is always somebody there to help, at the end of the phone when you need it. Frost Meadowcroft have used Zen for over 10 years and would not hesitate to recommend Zen Software to any other business needing core IT software solutions such as email, backup and archiving. Thank you for making our business work better!

Blazer Systems

Gold plated service from ZEN Software, fast response and very capable staff, makes for a very easy life when you have this level of fantastic support, THANK YOU!!!

Martin Longbottom

Brilliant service. never failed me yet on a support call.
always helpful, best support desk I ever deal with
well done guys. i wish they were all like you.