Custom Surveys

The recommendations for One Valley proved so practical and useful that we have created a series of new service standards. We've implemented a series of changes in customer service that we think are going to be key to not only improving customer service, but also customer satisfaction. These changes will have a substantial positive impact on our Trust business. The findings also confirmed for us that a number of business line changes we had been thinking of making were necessary. We'll use The Business Research Lab in future projects.

- Terry Puster, One Valley Bank

We offer custom-designed research tailored to your specific customer base, your specific business needs, and your business goals. Customization can range from turnkey service -- we'll do it all from questionnaire design to final report -- to any amount of shared responsibilities.

Your custom survey will be managed by a seasoned, top-notch professional researcher. The process itself is rather simple; the key to its success is your involvement. When you contact us with a custom market research need, we will start the following process in motion:

Interview you to better understand your market research needs and objectives,