A. Never extinguish a burning candle with water!! Wax and water simply do not mix. When you put water on a burning candle, it can make the flame grow larger. It's like putting water on a grease fire in the kitchen; the fire can increase uncontrollably.

Using water to extinguish a candle may also cause a glass candle to break! Blowing out a candle can result in accidentally blowing hot wax on you or things nearby.

Always smother the flame! That's why a snuffer - which robs the flame of the oxygen it needs to burn - is the recommended method for extinguishing any candle.

Q. Are your reed diffuser products toxic or in any way harmful if ingested?

A. ABSOLUTELY NOT. Despite their best efforts, we often get frantic calls from parents whose children or pets have ingested small quantities of the liquid. Feel confident there is NOTHING harmful in the product. Children and pets may suffer discomfort; it may be from the additive that leaves a bitter aftertaste to discourage additional consumption.

A. Drafts again are the culprit - causing the flame to burn to one side. Another reason could be that the holder is not resting on a level surface and the wick is not centered and straight.

Q. Why do instructions on Candle-lite jar candles advise not to reuse the containers?

A. Normal use and transport can produce unseen weaknesses in the containers. In addition, our formulations and wick sizes are carefully chosen for each container we fill. It is not safe to refill the glass with any candle of unknown characteristics. We do recommend that you continue to enjoy them for storage of small items, candy dishes or collections. And of course, please recycle any glass you do not plan on saving.

Q. Does Candle-lite use lead wicks?

A. Wicks contain no lead. Candle-lite has been manufacturing quality candles in the USA since 1840 and has never used lead or metal core wicks. The consumer's safety is paramount and our goal is to produce the safest and highest quality candle products.

Q. Why do some candles give off smoke?

A. Once again the key to this answer is proper burning conditions. Always trim wicks to 1/4" before lighting. If a high flame or smoking is noted during a burn, extinguish, trim the wick again to 1/4" and relight. Drafts can also be an important factor. They can cause a candle to burn unevenly exposing more wick than necessary. Remember, air vents, open windows and overhead fans all create air currents that will cause the flame to smoke.

Q. Why are there burning instructions on each of Candle-lite's decorative candles?

A. Each style of Candle-lite home interior candles requires certain special handling to insure your safety and to enhance the enjoyment of your candle burning experience. For example, votive candles should always be burned IN a votive cup, pillar candles ON a plate or pillar holder, discontinue burning when 1/2" of unmelted wax remains to avoid container breakage. Before lighting always take time to read the important burning instructions on each candle before use.

Q. What do the symbols on the candle bottom burn labels represent?

A.What you see is the new look in fire safety. These pictograms, or graphic safety symbols, were recently adopted by the candle industry as part of the ASTM standard for candle labeling.

Beneath these icons/pictograms will be the following new warning statements:

Burn within sight.

Keep away from things that can catch fire.

Keep away from children.

Candle-lite, an industry leader, has been displaying these icons on all products since the standard was enacted.

A. To avoid any possibility of the flame coming in contact with the bottom or sidewall of the glass container, we recommend you stop burning when there is 1/2" of hard, unmelted, not liquid, wax remaining. Some wax should remain on the bottom for safety's sake! Always burn jar candles and all decorative candles on a heat resistant surface.

Q. Why do small balls sometimes form on candle wicks?

A. This activity is frequently called mushrooming. This is a clear sign to extinguish, trim the wick back to 1/4" and relight. Take care not to drop any of the trimmings or any other foreign material in the pool of wax. This “mushroom” formation typically will form when the candle is burning too fast.

Q.What is the recommended burning time for Candle-lite decorative candles?

A.We recommend burning for up to four hours at each lighting to receive the most efficient and safe useof your jar candles. Allow the candle to cool, trim the wick to ¼” and relight.

Q.Why should I look for the Candle-lite name on the label when I want the home interior candles?

A. Candle-lite has been manufacturing quality decorative candles in the USA since 1840, and our dedicationto quality is as keen as it was more than 160 years ago. Industry leadership has been earned througha continuous commitment to safety, product quality and corporate responsibility. When you see the

Candle-lite name you know that you have purchased one of the best scented candles on the market!

Q. Does Candle-lite manufacture odor eliminating candles?

A. Indeed we do! The next time you want to “clear the air” consider purchasing either an Odor ClearÔor Fresh ExpressionsÔ candle. Both collections employ an odor-neutralizing technology that bondswith household odors makes them unnoticeable to the human nose. View all of the offerings of theseodor-neutralizing collections online. This same technology is now also available in reed diffusers.

Q. Your scents are so realistic! How does Candle-lite develop so many true-to-life fragrances?

A. Candle-lite’s fragrance team is constantly evaluating new fragrances, collaborating with vendorsand studying market trends to bring you that lifelike and real true fragrance experience that you have come to expect from us. All other details are our secret gift to you as a Candle-lite consumer!

Q. What is “fragrance throw” and what releases the aroma into the air?

A. We understand the importance of your fragrance experience and strive to provide you with the very best scented candles.

"Cold throw” is what you experience when the candle is not burning and “hot throw”occurs when it is burning.

Fragrance is emitted into the air from the melted wax pool.

Q. What are essential oil candles?

A. Essential oils are extracted from a variety of flowers, herbs and fruits. Some examples might be lavender, orange or grapefruit in the citrus family or perhaps spearmint. Essential oils are natural and are not compounded in a laboratory. The use of these oils is yet another enhancement of your fragrance experience.

Q.Why do you discontinue a fragrance?

A.Consumer attitudes, lifestyle trends as well as color and market inspirations change on an ongoing basis. Candle-lite’s product development team strives to present fragrance collections that are consistentlyon trend for today’s discerning candle consumer.

Q. Are Candle-lite taper candles dripless?

A. he key to this answer is burning conditions. Our taper candles are manufactured to be dripless by the application of a special outer coating of wax with a higher melt point. This outer layer does not melt as fast as the core, and that allows a well to develop to hold the melted wax. Proper burning conditions will prevent the outer coating from weakening and in turn from dripping. It is important to trim the wick to 1/4" before lighting, to keep the tapers away from drafts which might blow the flame sideways, to burn them some distance apart so that heat is not transferred, and to keep them standing straight in their candlesticks so wax doesn't spill over the edge.

Q. I am working on a science project using Candle-lite candles. How can I obtain additional information about ingredients, etc.?

A. We are always pleased to help students working on school projects! Please click here to access our entire library of science project documents. Also, visit the Candle-lite Safety Performance page for