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Since 1999, both dealers and manufacturers have trusted Service Operations Specialists to achieve full potential in their service departments. The modern automobile dealership service department faces a dynamic and adverse market which creates some enormous challenges:

Produce more work without the ability to grow the size of the facility

Regain the customer pay maintenance market to compensate for decreased repair work

Compete with aftermarket retailers, particularly the "Quick Service" business

Become the primary profit center for the dealership

Create a level of owner loyalty that keeps customers coming back for all their needs