Support Details

No Knock Cup Support

GETTING STARTED

Great to see that you’ve purchased a Tommee Tippee No Knock Cup. To help you get started and to keep it working effectively, we’ve added all the guidance you should need, plus some handy hint, tips and troubleshooting advice.

WARNING

Inspect before each use. Throw away at the first signs of damage or weakness. Do not store or leave in direct sunlight or near a source of heat. Do not store with or allow to come into contact with solvents or harsh chemicals.

CLEANING AND MAINTENANCE

You can wash your No Knock cup in warm soapy water, leaving it to air dry. Make sure its thoroughly dry before using by turning the cup upside down. If you have a dishwasher you can remove the Clevergrip base and wash the cup on the top shelf of the dishwasher, however the Clevergrip base cannot be put in the dishwasher so will need to be hand washed. If you want to see the cleaning process in action, check out this short video

TROUBLESHOOTING

Your No Knock cup will work on smooth, flat surfaces such as work surfaces, tables and high chairs. It will also work on glass, melamine and fine grain wood. It won’t work on a tablecloth, surfaces with a deep wood grain, or fabric.

If your No Knock cup isn’t gripping quite so firmly, there may be some dirt or dust trapped inside the base. Don’t worry it’s really easy to fix.

Rinse thoroughly ensuring that the water runs into the centre of the Clevergrip™ base. Gently lift the edge of the silicone and allow water to flow through the base. Shake the water out of the base and wipe away any droplets from the silicone skirt. Ensure the Clevergrip™ base has dried thoroughly before use. Or:

Remove the Clevergrip™ base by placing your palm across the base and rotating anti-clockwise to unscrew and wash this by hand. You canthen place the cup in the top rack of the dishwasher. Allow the base to dry thoroughly before using.

To test your Clevergrip™ base is working, place your clean, dry, empty cup on a flat smooth surface. It should not tip over when you gently tap the sides. It should lift easily when picked up vertically.

As with other things around the kitchen, your cup can become stained and yucky-looking in the dishwasher or even when you hand wash it (blame that Bolognese sauce or carrot soup). Don’t worry, it is still perfectly safe to use.

It sounds like your CleverGrip base isn’t fully dry. We recommend removing the Clevergrip™ base by placing your palm across the base and rotating anti-clockwise to unscrew. Allow the base to dry thoroughly before using.

Your cup will not lift if you try to pick it up at an angle or quickly, these features help stop those accidental spills. By picking up gently and vertically you’ll find your cup works fine. Sometimes it still may not want to move. Don’t worry though, you can simply slide it off the edge of the surface or leave for a few minutes before trying again. You can also tilt the cup at an angle and put your thumb on the silicone disc, push gently to break the surface seal. To reduce the risk of sticking you should also check that your Clevergrip base is completely dry and the surface you are putting the cup onto is dry. If you’ve tried all of the above and your cup is still sticking too much, you can contact our Product Pros through our contact us page, Facebook or toll free on number 1-877-248-6922.