Member Tools and Resources

We’re constantly looking for ways to simplify life for group leaders, and we extend that to your group members as well. Some of our features, such as membership cards, the group directory, and Member Circles, have aspects that can be viewed and managed by both admins and members.

Membership Cards, Types, and Circles

Admins can create member cards for everyone in their organization, as well assign different member cards to specific member levels if they have more than one. Depending on the needs of your club, member cards can feature your group’s logo, member levels, years of membership, a unique ID number, and member information, such as name and address.

Membership cards are easily accessible via mobile app, and benefits include using them to validate membership at an event, or giving perks and discounts to members who display their cards. And for those who prefer to still carry a physical card, member cards can be downloaded and printed on standard Avery Business Cards.

Admins can access and download membership cards at any time from the group portal.

On the left navigation bar, click Members

Click Manage Member Cards in the submenu that appears below Members

For the member card you wish to access, click the gear icon in its row

Select Preview

The card template will be displayed, and from here you will have the option to Download All Member Cards or Download Specific Member Cards.

Download All Member Cards

This will merge your member and group data onto the card. The PDF will include one card for each member in your group, and this is printable on standard Avery Business Cards.

Download Specific Member Cards

This option is best if, on a rare occasion, you need to print a member card for a member. Members can use the mobile app to access their member card any time it’s needed.

Upon selecting this option, your members will be displayed.

Select the box next to the member(s) for whom you want to print member cards

​You can also use the search bar to search by member name or email.

Click the Download PDF button

To View the Download Link:

Click the Back to Member Cards button or navigate to Manage Member Cards

Note: If you’ve downloaded a large number of member cards, the downloadable link may take a few minutes to be generated. Our system will send an email when your file is ready to be downloaded.

Select View Card Downloads button

Click the Download PDF button for the card(s) you wish to download

Note: Once you've generated a download, it will always be available in this section. If you have multiple downloads, you can sort by the time stamp of the most recently generated downloads.

How do members access their member cards via desktop?

After logging in to their memberplanet group, members can access and download membership cards at any time from their dedicated member portal.

On the left navigation bar, click My Profile

Click Member Card in the submenu that appears below My Profile

Select the gear icon on the right

Click View Card in the dropdown menu

Under the preview that displays, select Download PDF

The file will be downloaded to your desktop computer.

Access my member card from the mobile app

Once membership cards have been set up, admins and members can access and display their own digital cards at any time from the mobile app. Please see View Membership Card on the Mobile App for more information.

Add and Manage Member Types

Setting member types helps organize member roles and responsibilities. For example, you may want to organize your group members by those who hold a special position, such as Executive Board Member, even if they aren’t assigned as admins in your group.

How to add member types:

Hover over Membership on the left navigation bar, then click on the Manage Member Types

Click Add Type on the right side of the screen

Enter a name for the member type (Example: Honor Board)

Click Save

How to manage member types:

Hover over Membership on the left navigation bar, then click on Manage Member Types

Select the Member Types tab

Locate the member type you want to manage, then click the gear icon to the right of it

Click on Assign to Members, View Members, or Delete

Create and Manage Member Circles

Membership levels allow you to organize members into different categories. Your group, for example, might offer a free membership or different tiers of paid membership levels.

Member Circles are a type of membership level that allows administrators to create subgroupings within your organization and allows a selected person -- the Circle admin -- to manage the membership account for a group of people. Organizations that have both individual members and shared member accounts (such as a family or company account), can manage both types of membership accounts from one platform.

Before you create a new Member Circle, you must first set up a dedicated membership level for it. (Learn more about membership levels.)

On the left navigation bar, hover over Membership, then select Manage Membership Levels from the submenu

From the dropdown menu, select My Group Has Membership Levels

Click the Add a Membership Level button

Type in the title for this level

In the dropdown menu below the level title field, select This Level Is for Member Circles

Select whether the level has an unlimited or limited number of members

Click Continue

Fill in any other necessary information (if this is a paid membership level), you will have more options) and click Save and Close

Note: Even if you already have membership levels set up, you cannot edit and designate a pre-existing member level for Member Circles if you already have members on that level. You must create a new level.

Create a new Member Circle and assign an admin

Once you’ve set up a dedicated membership level for your Member Circle, follow the steps to create a Circle and assign an admin.

The Circle admin’s role is different from your organization’s admin roles. The Circle admin is the only person (aside from group admins) who can add or remove members, pay for the Circle's member level, and receive member level notification emails. The Circle admin must also be a member of the Circle; to change admins, the new admin must first be added as a member of the Circle.

In the left navigation bar, hover over Members, then click Manage Member Circles in the submenu

Click the New Circle button

Enter an easily identifiable name for your new Circle

Note: This title will be visible to members in the Circle.

Select a member who will be the Circle admin by locating the person by name and clicking the Promote to Admin button

When finished, click the Save & Close button

Add members to your Circle

After you’ve assigned an admin to a Circle, you will be redirected to a dashboard where you can add or invite members to the Circle. The Circle admin can add members to the Circle as well.

Click the Add Members button

Type in the members’ names and email addresses of those you wish to add

When finished, click the Add Members button

Add custom fields

Admins can gather information from new members to meet their organization’s needs by setting up custom fields, whether it’s requesting emergency contact info, T-shirt size, or anything else. While group admins can edit custom fields from the Circle dashboard, adding new custom fields must be done through the membership module. (Learn how to add custom fields) The only difference is selecting whether the custom field is for all members or specific to a Member Circle.

Note: Only the Circle admin has the capability to answer the Member Circle questions since that is the designated person who is managing the account.

View Your Directory

The directory is an interactive feature that allows members to see an organization’s database of members and connect with each other using in-platform communication. Members are presented as tiles with their picture and profile information, such as social media links (if publicly available).

By setting the directory status and visibility, admins have the option to make the directory available to all members, no members, or only specific member levels or member types. For example, you may want to restrict directory access to officers or only members enrolled in paid membership levels.

By default, directory status is set to enabled, and visibility is set to all members. To modify these settings, follow the steps below.

On the left navigation bar, click Directory

Select the Directory Settings button on the top right

To disable the directory, select Do Not Show a Directory for My Group next to Directory Status. To limit member access to the directory, on the Visibility dropdown menu, select whom the directory is for: a certain member level or type. Select the levels or member types from the options that appear.

Save changes

View or search members by name and send in-platform email

On the left navigation bar, click Directory

The directory displays members in alphabetized order by last name.

Use the search bar by typing in a name and hitting Enter, or click on a letter in the alphabet row to narrow your search

Click on a member tile or hover over a tile to view member info

To send an in-platform email: After selecting a member tile, click on the envelope icon

Glossary - Member Tools and Resources

Directory status: a setting that allows admins to enable or disable the directory for members of their group

Visibility: a setting that allows admins to select members with a certain level or type who can access the directory, group site, joining the group, and events.

Member Circle: a type of membership level that allows administrators to create subgroupings within your organization and allows one person to manage the membership account for a group of people (such as a family or company account).

Circle admin: the person selected to manage memberships within a Member Circle. The Circle admin is the only person (aside from group admins) who can add or remove members, pay for the Circle's member level, and receive member-level notification emails.