Club Nintendo HELP!

So I went and tried to register a code for Nintendogs. I saw that I hadn't done my Post Play Survey for Sticker Star so I went and did it, but at the end when it says your previous coin balance and your new one, it didn't give me 10 coins. I thought 'that's weird' but after seeing it back in my todo list i just let it be. Then, I tried registering Nintendogs, and it said that "Sorry this item isn't eligible for coins! Please check this list for video games that do" or something like that and I checked it again but Nintendogs IS on that list. WTF?! I didn't get any coins and Nintendogs is now on my account and I can't register it again because it says I already activated the code. What should I do? I kind of want my coins...

So I went and tried to register a code for Nintendogs. I saw that I hadn't done my Post Play Survey for Sticker Star so I went and did it, but at the end when it says your previous coin balance and your new one, it didn't give me 10 coins. I thought 'that's weird' but after seeing it back in my todo list i just let it be. Then, I tried registering Nintendogs, and it said that "Sorry this item isn't eligible for coins! Please check this list for video games that do" or something like that and I checked it again but Nintendogs IS on that list. WTF?! I didn't get any coins and Nintendogs is now on my account and I can't register it again because it says I already activated the code. What should I do? I kind of want my coins...

http://www.nintendo.com/consumer customer support theirs is pretty good when trying to get help from club nintendo you should give it a go