Frequently Asked Questions

General Info

Our box office is open seven days a week from 9 a.m. – 5 p.m.

Generally the tour times are 11 a.m., 1 p.m., 3 p.m., and 5 p.m. It is always best to call and inquire about times and availability.

We strongly encourage you to call our box office in advance to reserve your seats. Our vessels have limited seating and the tour does get fairly busy. You can always purchase your tickets once you have arrived to the box office. You may also purchase your tickets directly through our website @ www.ducktourssouthbeach.com

No, we do not provide complimentary duck call whistles but guests are able to purchase them for $1 at our box office.

No, the tour gratuity is not included in the price of the tour.

As you may know, it is practically summertime year-round in Florida. We suggest cool-casual clothing.

We are a family-oriented tour, that includes your furry children. Service dogs and dogs under 15 lbs are welcomed on the tour. We must be respectful to other’s personal space, therefore please keep your dog on your lap.

Generally you do not get wet on the tour, unless it is raining hard outside. The vessel does have a roof but is completely open on the sides.

Location, Parking & Tickets

We do not have our own parking facility, although there is a private valet parking lot right next door to the box office. Guests could also find metered parking along the street or park at the Miami Beach public garage on the corner of Collins Avenue and 16th Street.

Our box office is located in the heart of South Beach at 1661 James avenue, Miami Beach, Florida 33139

You can easily purchase tickets in person at our box office, or on our website at www.ducktourssouthbeach.com

Our ticket office is located in the heart of South Beach at 1661 James Ave, Miami Beach, FL 33139.

Our tours depart from the corner of Lincoln Road and James Ave., which is just around the corner from our ticket office.

Restrictions & Policies

The tour is conducted ONLY in English due to the fact that our guests come from all over the world.

Yes, our tours are conducted rain or shine. The only condition that would not allow the tour to be conducted would be a heavy thunderstorm.

Tours could be cancelled or moved without warning.

Unfortunately there is no wheelchair ramp on the vessel, therefore guests who are confined to a wheelchair would not be able to board. To board the vessel one must be able to climb a small foldout step ladder.

No, our tours are 90 minutes non-stop. Where you board is also where you get off.

There are absolutely no refunds. You may always use your tickets as credit for a future date. The only case where refunds are given is if the tour was canceled by us.

On-Board Accommodations & Restrictions

No, unfortunately there is no bathroom on board. Please make sure to use the toilet before boarding the vessel.

No, the seating arrangement is general admission first-come, first-served. So if you want to have good seats make sure to be early and on time.

Yes, guests are able to store their luggage safely at the box office at no additional cost. However, Duck Tours South Beach is not responsible for any lost or stolen items.

We do not serve or offer any food during the tour, although there is plenty of great restaurants in the area.

Food is NOT allowed on the tour.

Yes, you can take a small alcoholic beverage on the tour.

Infants

Yes, the tour is very safe for pregnant women and children of all ages.

The vessel’s isles and seating rows are very narrow, therefore any strollers or carriages should be kept at the box office during the tour. Our box office staff will happily lookout for any strollers or carriages at no additional cost. However, Duck Tours South Beach is not responsible for any lost or stolen items.

Yes, you can definitely take a baby seat on board to make it more comfortable for your child during the tour.

It is a U.S. Coast Guard regulation that every passenger on board (no matter the age) has a seat, therefore tickets must be purchased at a minimal fee for all infants three and under.