The ZCS Voice Service uses a third-party Unified Communications (UC) server to bridge calls between ZCS and the UC server. UC server domain information is added to the ZCS administrator console as a Proxy Allowed Domain. This allows Zimlets that are used in the configuration of the voice service to send requests to the UC servers, such as for the Click-To-Call and/or Presence feature. The following URLs from the UC server are used to configure the voice service.

Voice URL: The Voice URL is the URL of the Cisco UC server. For example, https://xx.xx.xxx.xx. This URL is used by the ZCS server to fetch user’s voice mails from the Cisco UC server on behalf of users.

Call URL: The Call URL is the URL of the Cisco CUCM server. For example, https://xx.xx.xxx.xx/webdialer/services/WebdialerSoapService70. This URL is used by the ZCS Cisco Click2Call Zimlet to send requests to the Cisco CUCM server to bridge calls.

Presence URL: The Presence URL is the URL of the Cisco CUPS server and used to generate a session ID. For example, http://xx.xx.xxx.xx:8082/presence-service/users.This URL is used by the ZCS Email Zimlet to send fetch requests to the contact’s presence from the Cisco CUPS server.

Voice URL: The Voice URL is the URL of the Mitel server. For example https://xx.xx.xxx.xx. This URL is used by the ZCS server to fetch user’s voice mails from the Mitel Voice server on behalf of users.

Call URL: The Call URL is the URL of the Mitel server. For example, https://xx.xx.xxx.xx/webdialer/services/WebdialerSoapService70. This URL is used by the ZCS Mitel Click2Call Zimlet to send requests to the Mitel server to bridge calls.

User URL: The User URL is the URL of the Mitel server. This URL is used by ZCS for user identification/authentication.

Enter the Presence User Name and Presence Password, which are the credentials for the presence server to authenticate the voice connection between ZCS and the UC server. This allows ZCS to retrieve presence information for users.

5.

Click OK. A presence session ID is generated and displays as the Presence Session ID.

Enter a Chat/Voice Username for the user. This is the user account name in the third-party UC server. If you do not provide a name, the default name is used. For example for email account “user1@domain.com”, the default voice username is “user1”.