Agree with Marshal.. These normally end up being a local DNS issue or Firewall Block on our end.
Drop us a ticket and of course if you want to speak to any of us directly you can contact us at any time.

You caught us doing a quick server swap. The Support site was relocated to a new more powerful server last night during non peak hours.
I can say that the new server is performing well beyond what we thought it would and the support pages are flying fast.
Thank you for your understanding.

I am thankful for your business and am very pleased that you are pleased with the level of our service.
Yes, our servers are undersold.
Yes, our servers are running the latest cPanel
Yes, our servers are secure
Yes, our servers are all new state of the art powerful web hosting machines.

We are very aware of this Let's Encrypt. We have been considering rolling this out to our client base, but we are also very concerned about it at the same time.
Mostly because of this
https://www.theinquirer.net/inquirer/news/3007326/lets-encrypt-has-issued-15-000-ssl-certificates-to-paypal-phishing-sites
and then there is this
http://www.zdnet.com/article/lets-encrypt-accidentally-leaks-user-email-data/
My biggest issue is the frequent renewals and the lack of oversight on Let's Encrypt.
We will be rolling this out to the shared client base soon, but we have just been watching the market and seeing where we are. This latest paypal phishing issue placed more doubt in our minds.
Thank you for your continued business and support.

This forum post is in regards to our blog posting in which we outlne upcoming Apache and PHP upgrades across our shared and Reseller servers.
The blog announcement can be read here : http://blog.totalchoicehosting.com/2017/02/php-upgrades/
If you have any questions of comments please feel free to ask away in this forum thread.
Thank you.