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Files\Folders moved on Reboot...File\Folder C:\Users\nat and pat\AppData\Local\Temp\OICE_1DB1B1F5-531C-4954-9A10-36EE5BE17070.0\3149F8D6. not found!C:\Users\nat and pat\AppData\Local\Temp\FXSAPIDebugLogFile.txt moved successfully.C:\Users\nat and pat\AppData\Local\Microsoft\Windows\Temporary Internet Files\counters.dat moved successfully.File move failed. C:\Windows\temp\TmpFile1 scheduled to be moved on reboot.

PendingFileRenameOperations files...

Registry entries deleted on Reboot...

Farbar Service Scanner Version: 28-08-2013Ran by nat and pat (administrator) on 01-09-2013 at 15:48:36Running from "C:\Users\nat and pat\Desktop"Microsoft Windows 7 Home Premium Service Pack 1 (X64)Boot Mode: Normal****************************************************************

Internet Services:============

Connection Status:==============Localhost is accessible.LAN connected.Google IP is accessible.Google.com is accessible.Yahoo.com is accessible.

Windows Firewall:=============

Firewall Disabled Policy: ==================

System Restore:============

System Restore Disabled Policy: ========================

Action Center:============

Windows Update:============

Windows Autoupdate Disabled Policy: ============================

Windows Defender:==============WinDefend Service is not running. Checking service configuration:The start type of WinDefend service is set to Demand. The default start type is Auto.The ImagePath of WinDefend service is OK.The ServiceDll of WinDefend service is OK.

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godawgs

Posted 01 September 2013 - 10:22 PM

godawgs

Teacher

Retired Staff

8,228 posts

The Action Center shows to be good now. If there aren't any other issues we can clean up and finish.

OK! Well done. Here is the best part of the process! The mullygrubs are gone! That's a technical term for your log(s) appear to be clean! If you have no further issues with your computer, please proceed with the housekeeping procedures outlined below.The first thing we need to do is to remove all the tools that we have used. This is so that should you ever be re-infected, you will download updated versions.

If you didn't uninstall ESET after running the program we will do it now.

Be sure all other programs are closed as this step will require a reboot.

Click on

You will be prompted to reboot your system. Please do so.

The above process will remove most/all of the tools used and logs created during the cleanup process. After it is finished, OTL will remove itself. This is so that if you are ever infected again you will download the most current copy of the tool.

Delete any other .bat, .log, .reg, .txt, and any other files created during this process, and left on the desktop and empty the Recycle Bin.

Step-5.

Reset Hidden Files and Folders

1. Click the Start Orb and click Computer.2. In the Menu bar at the top click the Tools menu and click Folder Oprtions...3. On the Folder Options window click the View tab.4. In the Advanced settings: box, Under Hidden files and folders, click the Do not show hidden files and folders button.5. Click the Hide protected operating system files (Recommended) box.6. Click Apply and then OK

Step-6.

Make a Fresh Restore Point, Clear the Old Restore Points, and Re-enable System Restore

The files in System Restore are protected to prevent any programs from changing those files. This is the only way to clean these files: (You will lose all previous restore points which are likely to be infected, but that's good news).

Note: Do not clear infected/old System Restore points before creating a new System Restore point first!

Click the Start Orb. Click Control Panel. Click System and Maintenance

Click System

In the left column under Tasks, click Advance System Settings and accept the warning if you get one

Click the System Protection Tab

In the Available Disks box put a ckeck mark in the box next to OS (?:) (System). Your drive letter will be shown in place of the ?

Note: It may take some time for the system to populate the Available Disks box, so be patient.

Click the Create button at the bottom

Type in a name fo the restore point, i.e: Clean

Click Create

A small System Protection window will come up telling you a Restore Point is being created.

Another System Protection window will come up telling you the Restore Point has been created, click OK

Click OK again.

Close the Control Panel

Now we can purge the old Restore Points

Click Start(Windows 7 Orb), click Run (or press the Windows key and R together) to bring up the Run box.

Copy and Paste the following in the Run box:

cleanmgr

Click OK
A Disk Cleanup Options popup will open

Click Files from all users on this computer

A Drive Selection popup will openNOTE: You will not see this window unless you have more than one drive or partition on your computer.
If you chose Files from all users on this computer above, then click on Continue for UAC prompt.

Select the system drive, C:\ and click OK.

For a few moments the system will make some calculations

The Disk Cleanup Window will open:

Click the More Options tab.

Click the Clean up button under the System Restore and Shadow Copies section. (See screenshot below)

In the Disk Cleanup dialog box, click Delete (See screenshot below).

You will get a Disk Cleanup confirmation (See screenshot below)

Click Delete Files, and then click OK.

Preventing Re-Infection

Below, I have included a number of recommendations for how to protect your computer against future malware infections.

:Keep Windows Updated:-Windows Updates are constantly being revised to combat the newest hacks and threats. Microsoft releases security updates that help your computer from becoming vulnerable.Please either enable Automatic Updates or get into the habit of checking Windows Update regularly. They usually have security updates every month. You can set Windows to notify you of Updates so that you can choose, but only do this if you believe you are able to understand which ones are needed. This is a crucial security measure.

Vista and Windows 71. Click Start> Control Panel. Click Security. Under Windows Update, Click Turn automatic on or off.2. On the next page, under Important Updates, Click the Drop down arrow on the right side of the box and Click Install Updates Automatically(recommended).If you click this setting, click to select the day and time for scheduled updates to occur. You can schedule Automatic Updates for any time of day. Remember, your computer must be on at the scheduled time for updates to be installed. After you set this option, Windows recognizes when you are online and uses your Internet connection to find updates on the Windows Update Web site or on the Microsoft Update Web site that apply to your computer. Updates are downloaded automatically in the background, and you are not notified or interrupted during this process. An icon appears in the notification area of your task bar when the updates are being downloaded. You can point to the icon to view the download status. To pause or to resume the download, right-click the icon, and then click Pause or Resume. When the download is completed, another message appears in the notification area so that you can review the updates that are scheduled for installation. If you choose not to install at that time, Windows starts the installation on your set schedule.

: Keep Java Updated :

WARNING:Java is the #1 exploited program at this time. The Department of Homeland Security recommends that computer users disable JavaSee this article and this article.I would recommend that you completely uninstall Java unless you need it to run an important software or need it to play games on-line.In that instance I would recommend that you only use Firefox or Chrome to visit those sites and do the following:

Double Click Java - Looks like a coffee cup. You may have to switch to Classical View on the upper left of the Control Panel to see it.

Click the Update tab

Click Update Now

Allow any updates to be downloaded and installed

: Keep Adobe Reader Updated :

Open Adobe Reader

Click Help on the menu at the top

Click Check for Updates

Allow any updates to be downloaded and installed

NOTE: Whether you use Adobe Reader, Acrobat or Foxit Reader to read pdf files you need to disable Javascript in the program. There is an exploit out there now that can use it to get on your PC. For Adobe Reader: Click Start, All Programs, Adobe Reader, Edit, Preferences, Click on Javascript in the left column and uncheck Enable Acrobat Javascript. Click OK Close program. It's the same for Foxit Reader except Preferences is under the Tools menu, and you uncheck Enable Javascript Actions.

NOTE: Many installers offer third-party downloads that are installed automatically when you do not uncheck certain checkboxes. While most of the time not being malicious you usually do not want these on your computer. Be careful during the installation process and you will avoid seeing tons of new unwanted toolbars in your favorite web browser.

:Web Browsers:

:Make your Internet Explorer more secure:1. From within Internet Explorer click on the Tools menu and then click on Options.2. Click once on the Security tab3. Click once on the Internet icon so it becomes highlighted.4. Click once on the Custom Level button.5. Change the Download signed ActiveX controls to "Prompt"6. Change the Download unsigned ActiveX controls to "Disable"7. Change the Initialise and script ActiveX controls not marked as safe to "Disable"8. Change the Installation of desktop items to "Prompt"9. Change the Launching programs and files in an IFRAME to "Prompt"10. When all these settings have been made, click on the OK button.11. If it prompts you as to whether or not you want to save the settings, click the Yes button.12. Next press the Apply button and then the OK to exit the Internet Properties page.

WebOfTrust - a safe surfing tool for your browser. Traffic-light rating symbols show which websites you can trust when you search, shop and surf on the Web.

McAfee SiteAdvisor - this tells you whether the sites you are about to visit are safe or not. A must if you do a lot of Googling

:Install the MVPs Hosts File:

MVPS Hosts file-replaces your current HOSTS file with one containing well known ad sites and other bad sites. Basically, this prevents your computer from connecting to those sites by redirecting them to 127.0.0.1 which is your local computer, meaning it will be difficult to infect yourself in the future.

Preventative programs that will help to keep the nasties away! We will start with Anti Spyware programs. I would advise getting a couple of them at least, and running a full scan at least once a month. Run Quick Scans at least once a week. Download the Free versions. And update the definitions before running scans.

========Anti Spyware========

Malwarebytes-Free Version- a powerful tool to search for and eliminate malware found on your computer.

SpywareBlaster-to help prevent spyware from installing in the first place. A tutorial can be found here.

SpywareGuard-to catch and block spyware before it can execute. A tutorial can be found here.

WinPatrol - will alert you to hijackings, malware attacks and critical changes made to your computer without your permission. Help file and tutorial can be found here.

It's a good idea to clear out all your temp files every now and again. This will help your computer from bogging down and slowing. It also can assist in getting rid of files that may contain malicious code that could re-infect your computer.

========TEMP File Cleaners========

TFC by OldTimer-A very powerful cleaning program for 32 and 64 bit OS. Note: You may have this already as part of the fixes you have run.

CleanUP-Click the Download CleanUP! link. There is also a Learn how to use CleanUP! link on this page.

:BACKUPS:

Keep a backup of your important files.-Now, more than ever, it's especially important to protect your digital files and memories. This article is full of good information on alternatives for home backup solutions.

ERUNT-(Emergency Recovery Utility NT) allows you to keep a complete backup of your registry and restore it when needed. The standard registry backup options that come with Windows back up most of the registry but not all of it. ERUNT however creates a complete backup set, including the Security hive and user related sections. ERUNT is easy to use and since it creates a full backup, there are no options or choices other than to select the location of the backup files. The backup set includes a small executable that will launch the registry restore if needed.

:Keep Installed Programs Up to Date:

It is also possible for other programs on your computer to have security vulnerability that can allow malware to infect you. Therefore, it is also a good idea to check for the latest versions of commonly installed applications that are regularly patched to fix vulnerabilities.A program that will do this is listed below. Download and install the program and run it monthly:Filehippo Update Checker

Steric

Posted 02 September 2013 - 08:20 AM

Steric

Member

Topic Starter

Member

47 posts

I have read the post, followed the steps, and appreciate all the help. Just one final question...if I want to make sure a second computer in the household is clean, should I start a new thread for that?

godawgs

Posted 02 September 2013 - 11:51 AM

godawgs

Teacher

Retired Staff

8,228 posts

I have read the post, followed the steps, and appreciate all the help. Just one final question...if I want to make sure a second computer in the household is clean, should I start a new thread for that?

You are welcome and we can look at the other computer here if you want or you can start a new topic. Does is show or do anything strange or are you just wanting to make sure? If you want to look at it here just post an OTL log for the second computer and I will take a look.

Steric

Posted 02 September 2013 - 08:17 PM

Steric

Member

Topic Starter

Member

47 posts

It's my wife's computer, she's had it since before I met her. (Though it's not quite as old as that might make it sound)
I don't really use it myself, but...I have some reason(s) to believe it's a bit of a mess.
It quite obviously needs to be cleaned up, I believe it's bogged down in unused garbage, I know the first thing I'll be doing is freeing up space.

Generally speaking it has some issues. It's slow and can be wonky at times. Opening windows explorer to move OTL to the desktop (because I forgot to set the browser to ask me where to download to first) took a 3 minute wait for the files in the downloads folder to load...and not because there are 10 million of them in there (though there is a few too many I'm sure)...it just does that.

We cannot view pictures on it...Windows Photo Viewer won't open anything. Just one day decided to stop working. Always gives an error.

There's a stupidly annoying PowerDVD program (likely outdated garbage) that runs the DVDs one might try to watch on the computer, and a disk takes anywhere from 5 to 15 minutes to load, if it will at all. Some just won't.

While it hasn't been used for such in a long time it did at one point use P2P software (Bitorrent/Limewire for sure...other? not sure)

But more specifically (and related to the NetLimiter you saw on my laptop, and which you would also have seen on my wife's desktop)....a few to a handful of months back I noticed we had a bandwidth leak of some kind. We were going over our usage limits and that didn't feel right to me. As it turns out her computer was eating up bandwidth while it was turned on, and not even running any (visible) programs. I actually came here about it...and have to (embarrassingly) say that a cleaning process that I started wasn't followed through to the end. The bandwidth issue did appear to get cleared up (Netlimiter wasn't showing the bleeding it had before and our bandwidth usage went down about 33%). The computer was a pain in the [bleep] to try to run scans on, it would hang, or literally take 24+ hours to get through a few of them...to be honest I don't remember if something came up or if I just got frustrated with the [bleep] thing (computer) and short story shorter, lost track of the thread, I assume it got closed. Never thought about it again.

But now...here I am. Again. Wanting to do things right this time...and see what might (still) need to be cleared up on this thing.

godawgs

Posted 02 September 2013 - 08:38 PM

Steric

Posted 03 September 2013 - 07:35 AM

Steric

Member

Topic Starter

Member

47 posts

Ok I need your advice on something.

I tried run the OTL scan, and after watching it spend over an hour just scanning temporary internet files (with no end in sight) I thought maybe I might be better off clearing those out first, so I went in through the start menu control panel internet options to delete temporary internet files, and as of 9:33am this morning it has been attempting to delete them for about 8 and a half hours...still going.

Should I cancel that and go back to letting the OTL scan take all day (and then some?) to run, let the attempted deletion continue, or is there another angle to get started?

godawgs

Posted 03 September 2013 - 11:02 AM

godawgs

Teacher

Retired Staff

8,228 posts

Another strange one. Ain't life great? I've never run into this problem but I've been researching since your post and what I've found is that if the IE temp files settings are set to use a high amount of disk space and the Temp files have never been cleaned out and you wife uses IE frequently then there are likely hundreds of thousands of Temp files to delete. I found a couple of instances where deleting the Temp files took upwards of 48 hours.
I think you should let it run for the time being. After the temp files are gone we can check the settings.
I don't know of another angle to get started. Most scans are gonna look at the Temp files.

What version of IE is on the computer (IE6, 7, 8, 9, 10)?
What version ow Windows is on the computer (XP, Vista, 7, 8)?
Is it a 32bit or a 64 bit operating system?
What service Pack is on the computer?

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godawgs

Posted 03 September 2013 - 11:00 PM

godawgs

Teacher

Retired Staff

8,228 posts

It has IE 7, which I know she used to use, but she's been using Firefox (only, to my knowledge) for the last couple years.Vista Home 32 bit Service Pack 1

This is part of the problem. Support ended for Vista with Service Pack1 on July 12.2011. After that date Microsoft no longer offers updates until SP2 is installed. That means that it has been over 2 years since the computer has had a Windows update. We will address this shortly. And there isn't an antivirus program on the computer. We will address this too. In the meantime I would suggest that you disconnect this computer from the internet except to read my replies here and post yours.

I see some browser hijackers and and unwanted toolbars but nothing major so far. But we want to look deeper.

Ok! It only took about 22 hours but it's done....AND...we went from 700 something megs of free space, to 41.7 Gigs free. LOL. Impressively scary.

Even though she's using FF now those Temp Internet files came from IE. And if 41 Gigs were freed up there were more than hundreds of thousands. They took years to get on the machine so I guess 22 hrs. to remove them. Let's check the IE Temp files settings and see if we can prevent that from happening in the future.

Click the Start Orb and click Control Panel. On the control Panel page click Network and Internet. The Network and Internet page will open.

Under the Internet Options section click Delete browsing history and cookies. The Internet Properties page will open.

Under the Browsing history section click the Settings button. The Settings page will open.

Set the Disk space to use to 50.

Under the History section set the days to remember the history to a low number, like 2 or 3.

Vista / 7 Users: Right click on the icon and click Run as Administrator)

Make sure all other windows are closed.

You will see a console like the one below:

Click the box beside Scan All Users at the top of the console

Make sure the Output box at the top is set to Standard Output.

In the Extra Registry section, click the radio button beside Use SafeList.<---VERY IMPORTANT

Check the boxes beside LOP Check and Purity Check.

Place the mouse pointer inside the box, right click and click Paste. This will put the above script inside OTL

Click the button. Do not change any settings unless otherwise told to do so.

Let the scan run uninterrupted.

When the scan completes, it will open OTL.Txt on the desktop. The Extras.txt file will be minimized on the taskbar. These files are also saved in the same location as OTL (it should be on your desktop).

Please copy the contents of these files and paste them into your reply. To do that:

On the OTL.txt file Menu Bar click Edit then click Select All. This will highlight the contents of the file. Then click Copy.

Right click inside the forum post window then click Paste. This will paste the contents of the OTL.txt file in the in the post window.

Right click the aswMBR.exe file and click Run as Administrator. If you get a UAC window, allow the file to run.

If it asks you if you want to download the latest virus definitions, click "No"

Be sure the A/V Scan: is set to QuickScan

Click the "Scan" button to start the scan

On completion of the scan click save log. Save it to your desktop and post in your next reply.

NOTE: When you run aswMBR, if it is shutdown automatically, then it is most likely the infection detecting that aswMBR is running and terminating it. In this situation you should rename the executable (aswMBR.exe) to iexplore.exe and try it again.

Step-3.

AdwCleaner by Xplode

Download AdwCleaner. Click here and then click the Download Now @ BleepingComputer button. Save the file to the desktop.

NOTE: If you are using IE 8 or above you may get a warning that stops the program from downloading. Just click on the warning and allow the download to complete.

Close all open windows and browsers.

Right click the AdwCleaner icon on the desktop, click Run as administrator and accept the UAC prompt to run AdwCleaner.

Click the Scan button and wait for the scan to finish.

After the Scan has finished the window may or may not show what it found and above the progress bar you will see Pending. Please uncheck elements you don't want to remove.Do Not delete anything at this time.

Click the Report button to get the log.

Copy and Paste it into your next reply. This report is also saved to C:\AdwCleaner\AdwCleaner[R0].txt.

Click the X in the upper right corner of the program or click the File menu and click Exit to close the program.

Things For Your Next Post:Please post the logs in the order requested. Do Not attach the logs unless I request it.1. The new OTL.txt log2. The Extras.txt log3. The aswMBR log4. The Adwcleaner[R0].txt log

[ System Events ]Error - 2013-09-04 00:29:57 | Computer Name = Melanie-PC | Source = volmgr | ID = 262193Description = Configuring the Page file for crash dump failed. Make sure there is a page file on the boot partition and that is large enough to contain all physicalmemory.

Key Found : HKCU\Software\cacaowebKey Found : HKCU\Software\e09559dd4ec123e4Key Found : HKCU\Software\Microsoft\Internet Explorer\SearchScopes\{19F2B849-4ADE-4D4B-85F9-C31C643DBDE9}Key Found : HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Stats\{1BB22D38-A411-4B13-A746-C2A4F4EC7344}Key Found : HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Stats\{1D4DB7D2-6EC9-47A3-BD87-1E41684E07BB}Key Found : HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Stats\{F0626A63-410B-45E2-99A1-3F2475B2D695}Key Found : HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Stats\{FCBCCB87-9224-4B8D-B117-F56D924BEB18}Key Found : HKCU\Software\YahooPartnerToolbarKey Found : HKLM\SOFTWARE\Classes\CLSID\{2CE4D4CF-B278-4126-AD1E-B622DA2E8339}Key Found : HKLM\SOFTWARE\Classes\CLSID\{91C18ED5-5E1C-4AE5-A148-A861DE8C8E16}Key Found : HKLM\SOFTWARE\Classes\CLSID\{CA3EB689-8F09-4026-AA10-B9534C691CE0}Key Found : HKLM\SOFTWARE\Classes\IMsiDe1egate.Application.1Key Found : HKLM\SOFTWARE\Classes\Interface\{2CE4D4CF-B278-4126-AD1E-B622DA2E8339}Key Found : HKLM\SOFTWARE\Classes\Interface\{4897BBA6-48D9-468C-8EFA-846275D7701B}Key Found : HKLM\SOFTWARE\Classes\TypeLib\{4509D3CC-B642-4745-B030-645B79522C6D}Key Found : HKLM\SOFTWARE\Classes\URLSearchHook.ToolbarURLSearchHookKey Found : HKLM\SOFTWARE\Classes\URLSearchHook.ToolbarURLSearchHook.1Key Found : HKLM\Software\ConduitKey Found : HKLM\Software\Freeze.com

godawgs

Posted 05 September 2013 - 11:00 PM

godawgs

Teacher

Retired Staff

8,228 posts

Hello,

Did your wife install the Tatoodle program? It is aprogram that offers virtual tatoos used on sites like Facebook. It needs to go, I was just wondering if she installed it on purpose.I believe the FastBrowser comes packaged with it. FastBrowser is a browser hijacker. It has taken control of Firefox and changed the default search provider in the Chrome browser. We can take care of it in FF with the OTL fix. But we will need to manually remove it from Chrome. I see remnants of the BitTorrent and LimeWire peer-to-peer programs but it doesn't look like they are installed now.We will uninstall McAfee Security Scan Plus. It comes bundled with updates to Adobe Reader or Adobe Flash and is not needed.The aswMBR scan was clean.

Step-1.

Uninstall McAfee Security Scan Plus

1. Please click the Start Orb , click Control Panel. Under the Programs or Programs and Features heading click Uninstall a program2. In the list of programs installed, locate the following program(s):

McAfee Security Scan Plus

3. Right click each program and click Uninstall4. After the programs have been uninstalled, close the Installed Programs window and the Control Panel.5.Reboot the computer.

Step-2.

OTL Fix

Be advised that when the fix commences it will shut down all running processes and you may lose the desktop and icons, they will return on reboot

1. Please copy all of the text in the quote box below (Do Not copy the word Quote. To do this, highlight everything inside the quote box (except the word Quote) , right click and click Copy.

Warning: This fix is relevant for this system and no other. If you are not this user, DO NOT follow these directions as they could damage the workings of your system.

2. Please re-open on your desktop. To do that:

Vista and 7 users: Right click the icon and click Run as Administrator

3. Place the mouse pointer inside the textbox, right click and click Paste. This will put the above script inside the textbox.4. Click the button.5.Let the program run unhindered.6.OTL may ask to reboot the machine. Please do so if asked.7. Click the button.8. A report will open. Copy and Paste that report in your next reply.9. If the machine reboots, the log will be located at C:\_OTL\MovedFiles\mmddyyyy_hhmmss.log, (where mmddyyyy_hhmmss is the date of the tool run).

Step-3.

Re-run AdwCleaner

Close all open windows and browsers.

Re-open AdwCleaner

Right click the AdwCleaner icon, click Run as administrator and accept the UAC prompt to run AdwCleaner.

Click the Scan button and wait for the scan to complete.

When the Scan has finished the Scan button will be grayed out and the Clean button will be activated.

Click the Clean button.

Everything checked will be deleted.

When the program has finished cleaning a report appears.

Once done it will ask to reboot, allow this

On reboot a log will be produced please copy / paste that in your next reply. This report is also saved to C:\AdwCleaner\AdwCleaner[S0].txt

Right click the JRT.exe file and click Run as Administrator to run the application.

The tool will open and start scanning your system.

Please be patient as this can take a while to complete depending on your system's specifications.

On completion, a log (JRT.txt) is saved to your desktop and will automatically open.

Post the contents of JRT.txt into your next message.

NOTE: Reboot the machine and ensure that all security software is now enabled.

Step-5.

Reset/Delete a Search engine in Chrome

Open the Chrome browser

Click the tools menu icon on the browser toolbar.

Select Settings

In the "Search" section click Manage search engines and Remove a search engine:

Find the FastBrowser search engine and click the x or trash can that appears at the end of the row.

Set your default search engine

Click the Chrome menu on the browser toolbar.

Select Settings and find the Search section.

Select the search engine you want to use from the menu (like Google) then mouse over it and click Make Default. If the search engine you want to use doesn't appear in the menu, click Manage search engines.

In the Search Engines dialog that appears, select the search engine that you'd like to use from the list.

Click the Make default button that appears at the end of the row. Don’t see the button? You may need to edit its URL.

Connection Status:==============Localhost is accessible.LAN connected.Google IP is accessible.Google.com is accessible.Yahoo.com is accessible.

Windows Firewall:=============mpsdrv Service is not running. Checking service configuration:The start type of mpsdrv service is OK.The ImagePath of mpsdrv service is OK.

MpsSvc Service is not running. Checking service configuration:Checking Start type: ATTENTION!=====> Unable to open MpsSvc registry key. The service key does not exist.Checking ImagePath: ATTENTION!=====> Unable to open MpsSvc registry key. The service key does not exist.Checking ServiceDll: ATTENTION!=====> Unable to open MpsSvc registry key. The service key does not exist.Checking LEGACY_MpsSvc: ATTENTION!=====> Unable to open LEGACY_MpsSvc\0000 registry key. The key does not exist.

Security Center Notification Icon =====> Unable to open HKLM\...\ShellServiceObjects\{FD6905CE-952F-41F1-9A6F-135D9C6622CC} key. The key does not exist.

Windows Update:============

Windows Autoupdate Disabled Policy: ============================

Windows Defender:==============WinDefend Service is not running. Checking service configuration:The start type of WinDefend service is set to Demand. The default start type is Auto.The ImagePath of WinDefend service is OK.The ServiceDll of WinDefend service is OK.

Other Services:==============Checking Start type of iphlpsvc: ATTENTION!=====> Unable to open iphlpsvc registry key. The service key does not exist.Checking ImagePath of iphlpsvc: ATTENTION!=====> Unable to open iphlpsvc registry key. The service key does not exist.Checking ServiceDll of iphlpsvc: ATTENTION!=====> Unable to open iphlpsvc registry key. The service key does not exist.

Checking Start type of SharedAccess: ATTENTION!=====> Unable to retrieve start type of SharedAccess. The value does not exist.Checking ImagePath of SharedAccess: ATTENTION!=====> Unable to retrieve ImagePath of SharedAccess. The value does not exist.Checking ServiceDll of SharedAccess: ATTENTION!=====> Unable to retrieve ServiceDll of SharedAccess. The value does not exist.Checking FirewallRules of SharedAccess: ATTENTION!=====> Unable to open "SharedAccess\Defaults\FirewallPolicy\FirewallRules" registry key. The key does not exist.

godawgs

Posted 08 September 2013 - 12:10 AM

We have some Windows services missing keys in the registry. Let's fix those and then get the correct service pack on the system.

Step-1.

Download Vista Service Pack 2

Click here to go to the Microsoft download page for the stand alone Service Pack 2 for windows Vista.Make sure the Language is correct for the version you want then click the Download button and save the Windows6.0-KB948465-X86.exe file to the desktop, but don't run it yet.

Step-2.

Run Windows All-In-One

Download Windows Repair (all in one) from this site. Click one of the Download buttons under the Installer (5.13 MB) and save the tweaking.com_windows_repair_aio_setup.exe file to the desktop.

Close the browser and all open windows

Right click the tweaking.com_windows_repair_aio_setup.exe file, click Run as Administrator and allow any UAC prompts to install the program. Let it install to the default locations. After the program has been installed:

Right click the Windows Repair (All-In-One) icon on the desktop, click Run as Administrator and OK any UAC prompts to launch the program.

Go to Step 4 to create a Restore point and backup the Registry

Under System Restore click the Restore button. You will see a message saying that system Restore is creating a Restore point. when it is finished you will see a message saying that the Restore point was created.

Under Registry Backup click the Backup button. When it is finished you will see the message telling you that the Registry is backed up.

Click the Next button. You will be taken to the Start Repairs screen.

On the Start Repairs tab click Start. You will see a Repair Options screen like the image below with the Default options checked"

Please make the following changes:

Click the box beside the following Default items to remove the checkmark:

Repair MDAC/MS Jet

Repair Icons

Repair CD/DVD Missing/Not Working

In the lower right corner click the box beside Shutdown/Restart System when Finished and tick the radio button beside Restart System.

Click the Start button.

NOTE: These repairs will take some time to complete depending on the speed of the system, the number of files and the number of reg keys. On a few systems it is possible for these repairs to get stuck in an infinite loop and thus never complete. This is because of symbolic links. Symbolic links are a way for a folder or reg key to point to a different location. On a normal system this isn't a problem. But if a system has a bad link that points back to a parent path then everything it hits in that link it will hit it again and again forever.IF the repairs are running for a insane amount of time then they are most likely stuck in a loop. If that is the case stop the repairs and let me know.

Step-3.

Instal Service Pack 2

Right click the Windows6.0-KB948465-X86.exe file on the desktop, click Run as Administrator and OK any UAC prompts to begin the installation and follow the on screen instruction to install the service pack.

Step-4.

Things For Your Next Post:Please post the logs in the order requested. Do Not attach the logs unless I request it.1. Let me know if there were any problems running Windows Repair.2. Let me know if the installation of the service pack was successful.