Required Policies and Agreements

Insurance Liability

Participants of Starfish Aquatic Club, Inc. are NOT PERMITTED to use baby pools or hot tubs. Participants are NOT PERMITTED to have free swim with parents or others before or after their lessons at any of our locations without being members of the LA Fitness (over the age of 16 only) or the Swim and Sport Club, as applicable . Once your child is done with their lessons and not working with an instructor, they are not covered under the Starfish Aquatic Club, Inc. insurance company. Students under the age of 16 are NOT PERMITTED to use the LA Fitness locker rooms to change in. Changing pods and deck showers are provided at each location to change in before and after lessons. Students under the age of 16 are allowed to use the bathrooms at LA Fitness locations, but not the locker room or showers as per LA Fitness policies, regardless if the guardian is a member of LA Fitness.

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Assumption of Risk

The enrolled participant and/or the parent/guardian of the participant (if a minor) agrees and understand that swimming is a hazardous activity. I recognize that there are risks inherent in the sport of swimming, including but not limited to, paralyzing injuries and death. By participating, or allowing participant (if a minor) to participate in the Starfish Aquatic Club, Inc. swim lessons, I voluntarily accept and assume full responsibility for such risks. The parent and/or guardian agrees that they will not leave their student unattended in the pool area, and will remain on the pool deck during the swim lesson for the safety of the student.

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Release of Liability

The participant and/or the parent/guardian of the participant (if a minor) also hereby agrees to release, discharge and hold harmless from any and all liability Starfish Aquatic Club, Inc., its coaches, instructors, officers, directors, agents and employees and Fitness International, LLC, its affiliates, and their respective successors, related entities, directors, officers, employees, and agents for any damages or losses incurred arising from any claims, demand, action or cause of action by the participant resulting from any injury, including death, that may occur to the participant regardless of whether any such damage or loss is caused by the active or passive negligence of the aforementioned parties or otherwise and regardless of whether any such liability arises in tort, contract, strict liability or otherwise, to the fullest extent allowed by law. The participant authorizes any representative of Starfish Aquatic Club, Inc. to have the participant treated in any medical emergency during their participation in Starfish Aquatic Club, Inc. swim lessons. Further, the participant and/or parent/guardian agrees to pay all costs associated with medical care and transportation for the participant. I have noted any medical/health problems of the participant of which the staff should be aware. I have carefully read the above liability release and signed it with full knowledge of its contents and significance.

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Payment Policies

Starfish Aquatics, Inc. requires payment in full before the beginning of any session. By signing off on this agreement, the guardian or participant is agreeing to full payment of swimming lessons.

If there is a request for a makeup or reschedule and is not included in the 4-6 month package or 8 week session of PRIVATE LESSONS ONLY, there will be a $15.00 fee charged to your account. Any makeups from a session must be done within 2 weeks of the missed class, and cannot be carried over into a new session

Starfish Aquatics, Inc. does not give refunds at any time.

If you are unsure if your student will be happy taking lessons, we suggest trying a Pay as You Go Private Lesson or scheduling a skill assessment to determine the right type of class for your student. If you sign your student up for a full session of lessons, there are NO REFUNDS if they do not participate in the classes.

To schedule a makeup, you may find our request form on the website: Makeup Request

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Respect for Staff

Participants of Starfish Aquatic Club, Inc. will respect the staff of Starfish Aquatic Club, Inc. and the locations they lease from. If at any point, the enrolled participant and/or the parent/guardian exhibits any inappropriate, rude, disrespectful or harassing behavior towards the staff of Starfish Aquatic Club, Inc. or any staff at the locations they lease from, they will be immediately removed from the lesson program. There will be no refunds issued and the participant will not be welcome in the future at any Starfish Aquatic Club, Inc. location.

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Instructors

Instructors changes sometimes occur within the session due to situations that are out of our control. If an instructor is out for their lessons, a substitute will be teaching their lessons for that day. If they cannot find a substitute to provide the lessons that day, then the management will contact you individually to reschedule your lessons for an alternate day. In the event that an instructor leaves the school for any reason, there will be a new instructor to take over their lessons. We do not issue refunds due to instructor changes. Instructor departures sometimes happen due to college students graduating, getting new jobs, moving, etc.

Starfish Aquatic Club has a level based system of lessons and your student will receive a level ribbon when they have achieved a new level. To see the skill levels, please click here: Skill Levels

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Medical Emergencies

Starfish Aquatics, Inc. does not offer makeups for individual absences or sicknesses, unless the student is enrolled in the 4-6 month package or 8 week session for PRIVATE LESSONS ONLY. If Starfish Aquatics must close for a facility reason, there will be a makeup scheduled.

A credit may be issued towards another session for prolonged medical reasons on a case by case basis at the manager's discretion. If a credit is issued for any purpose and not used for another session within 6 months of being issued, this credit cannot be refunded.

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Online Deals

Starfish Aquatic Club privately offers specials to current and previous customers that I am permitted to purchase based on the number allotted per family. These specials will be available through email and on our website:www.starfishswimlessons.com