Shipping Policy

Postage and Freight Ellaways Music will deliver anywhere in Australia via Australia Post or our preferred freight carriers: TNT Couriers, Fastway Couriers or Couriers Please at standard rates. Insurance is included in all shipping and freight charges. Our freight charges are calculated automatically from product weight and delivery location. If you believe a freight charge is incorrect, please contact the store on (07) 3359 8266 and we can check the freight costs more accurately.

Delivery Time After your order has been received we will check your order and process your payment. The average time for your order to be delivered to you is between 3 - 7 days from confirmation of your order depending on your delivery location, payment details and stock availability. Goods cannot be shipped until full payment has been received. If you live locally you have the option to pick up your purchases from our store at Kedron.

Return Policy

Refund Policy You are entitled to a refund, repair, exchange or credit if the goods you have purchased are: 1. Faulty 2. Significantly different to those shown or described to you. 3. Not doing what they are supposed to do. When you buy you should choose carefully. You don't automatically get a refund for simply changing your mind, unless this was a condition of the sale or part of our advertised policy. Please keep your receipt as proof of purchase. If you have recieved goods that fall within the refund policy, please contact us to discuss your options.

Store Information

Since 1963, Ellaways Music has been a household name for Queensland musicians. Starting as a humble French polishing business in Fortitude Valley, this family success story has grown to a full-range music store destination for all your instrument needs.

Ellaways is still wholly owned and operated by the Ellaway family and the patriarch and founder, Stanley, still has regular contact with management, ensuring the Ellaways values are upheld for all of our customers and that we continue to give our customers everything that they need to make great music.

Shipping Policy

Postage and Freight Ellaways Music will deliver anywhere in Australia via Australia Post or our preferred freight carriers: TNT Couriers, Fastway Couriers or Couriers Please at standard rates. Insurance is included in all shipping and freight charges. Our freight charges are calculated automatically from product weight and delivery location. If you believe a freight charge is incorrect, please contact the store on (07) 3359 8266 and we can check the freight costs more accurately.

Delivery Time After your order has been received we will check your order and process your payment. The average time for your order to be delivered to you is between 3 - 7 days from confirmation of your order depending on your delivery location, payment details and stock availability. Goods cannot be shipped until full payment has been received. If you live locally you have the option to pick up your purchases from our store at Kedron.

Return Policy

Refund Policy You are entitled to a refund, repair, exchange or credit if the goods you have purchased are: 1. Faulty 2. Significantly different to those shown or described to you. 3. Not doing what they are supposed to do. When you buy you should choose carefully. You don't automatically get a refund for simply changing your mind, unless this was a condition of the sale or part of our advertised policy. Please keep your receipt as proof of purchase. If you have recieved goods that fall within the refund policy, please contact us to discuss your options.

Store Information

Since 1963, Ellaways Music has been a household name for Queensland musicians. Starting as a humble French polishing business in Fortitude Valley, this family success story has grown to a full-range music store destination for all your instrument needs.

Ellaways is still wholly owned and operated by the Ellaway family and the patriarch and founder, Stanley, still has regular contact with management, ensuring the Ellaways values are upheld for all of our customers and that we continue to give our customers everything that they need to make great music.