CRG emPerform Software

CRG emPerform is a hybrid employee performance management solution that helps organizations to automate performance reviews and align, develop and retain talent. It can be deployed either on-premise or in the cloud.

The features included in CRG emPerform are configurable, allowing users to adjust the layout, language, rating scales and workflows. The solution integrates with other applications including a company’s HRIS, LMS and/or payroll solution. emPerform includes a library of competency-based appraisal templates that companies can choose from.

emPerform tag feature is built into the solution, letting employees and managers send feedback and archive performance notes year-round. These tags are accessible within performance appraisals, giving managers the feedback they need for performance assessments.

Support is offered via phone, email and through an online knowledge base.

Fantastic product

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Great for organizations who have not had a system to support them with Performance Management.

Pros

From the initial demonstration, we felt the system was very easy, almost intuitive to use. The company truly believes in their product and it shows in the way that they go to market.

Elaine from Family Service Toronto
Specialty: Non-Profit

September 2016

September 2016

Excellent Performance Management Tool

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Likes Best

Emperform is an excellent performance management tool and the support that I received for my implementation and roll-out from the Corporate Renaissance Group exceeded my expectations. Lonnie Dowdell and Anant Rege provided all of the support that I needed to ensure that I truly felt comfortable with the system.

Likes Least

Not applicable - it is an excellent tool and the Corporate Renaissance Group`s customer service was outstanding.

Recommendations

Our RFP process was quite robust and the emPerform performance management software met all of our criteria. Lonnie Dowdell was an expert in the system and was able to help me set-up the system to meet all of the needs of our organization.

I was truly impressed by the level of service and the quality of the product.

Joanna from Acadia Insurance
Specialty: Insurance

April 2015

April 2015

Reviewing CRG emPerform

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N/A

Reviewing CRG emPerform

Likes Best

Ease of use when trying to enter personal performance info

Likes Least

When the appraisal is printed it's hard to read. All info runs together. There's no separation. Also, there needs to be a way to attach more than one document at a time.

Recommendations

Make sure it's easy to navigate, make sure changes can be made effortlessly, and look for gliches

Pamela from National Association of Home Builders of The United States
Specialty: Non-Profit

April 2015

April 2015

Experience with emPerform

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Likes Best

The system is pretty much adaptable to anything you want it to be. You can easily add or delete sections from one review to another or copy the previous review and make it the next review. Our managers like the system, even though they don't like doing reviews, but they are happy with the ease of use.

Likes Least

The workflow set up is challenging and emPerform staff assistance.

Recommendations

Make sure you know what you want your system to do for you.

Frank from ProSight Specialty Insurance
Specialty: Insurance

May 2014

May 2014

Reviewer of tool, Manager who uses tool

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Likes Best

The vendor is very responsive; the price is on the lower end of others we looked at.

Likes Least

The software is not as flexible or intuitive as I would like; some managers think it's easier to write the review on a Word document and upload it to the system.

Recommendations

Understand your business requirements. If you need a flexible tool because your organization has different requirements within different departments, this tool may not work for you. If you have a one size fits all approach, this could be a good choice.

emPerform Review

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Overall our experience with emPerform has been terrific! Our newly assigned consultant didn't miss a beat with us and offered up many suggestions that helped streamline our processes even more!

Pros

I like the look and feel of the product. Very professional when you put the tool together with your company's logo and colors. Pretty intuitive from a non-admin perspective. My managers seemed to like it.

Cons

From an admin perspective, it is a little cumbersome and often overwhelming. Need a step by step administrative user guide.

Review Source: Capterra

Response: emPerform, CRG emPerform

Date: October 2018

October 2018

Thank you for the wonderful feedback Gayle! I know our entire team loves working with your team. We are always working to improve the usability of emPerform so we will be in touch to discuss some changes that are coming and to and get some of your ideas. :)

It's a useful platform for employee reviews but needs improvement

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Keep staff review process documented.

Pros

It allows multiple parties to post their reviews. It also keeps documentation and keeps a timeline for the review team.

Cons

Not sure if it's our HR department or it's the software. We were very confused about the process. I am the 1st reviewer and my boss is 2nd reviewer. We often get reminder emails with obscure subject and length text. Sometimes we ignored them. Please keep reminder email short and concise.

Review Source: Capterra

Response: CRG emPerform, CRG emPerform

Date: July 2018

July 2018

Hi Sunny - thank you for the feedback and someone will reach out ASAP to get the email reminder messages sorted. They are fully configurable so it sounds to me like your Admin team would just need to edit them so they are concise, like you said. We'll give you a hand with it. :)

Erika from Ecore

June 2018

June 2018

Streamlined Performance Management

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Pros

This system is very user friendly and easy to understand and has allowed us to incorporate all of the facets of our performance management system along with the salary review component. This has increased the efficiency of administering this process on an annual basis as well as helps our Supervisors and Managers maintain feedback throughout the year. From a user standpoint, it does not require much training to learn the process. From an administrator standpoint, I like the flexibility that the system offers in terms of changing layouts, formats, etc. I also like the notifications that are automatically sent to users as this has decreased the time it takes to administer our performance evaluation process.

Cons

The evaluation reports are VERY confusing to read. Even when exporting to PDF or Word, the formatting is done is such a way that is almost impossible to make more reader friendly. I would like to see improvements made in this area, as it is necessary from time to time to print a report.

Review Source: Capterra

Response: CRG emPerform, CRG emPerform

Date: June 2018

June 2018

Thank you for the great feedback Erika! We are so glad that emPerform has helped streamline all aspects of Ecore's performance management & compensation planning and love how you are getting value from the flexibility of the software and its ease of use! We are working to improve the exporting format of our reports and will keep you updated on the progress! Thanks for being such a wonderful customer and power-user.

Mike from RGIS

May 2018

May 2018

We've been using emPerform for about 6 months and really like the system. Has everything we need!

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Pros

How customizable it is. We can set it up how based off of what we need and can make the workflow super easy and user friendly. The support we've received along the way has also been incredible! It seems to be a one stop shop for us in terms of performance management for our entire organization.

Cons

While it has a ton of reporting capability, it is a bit difficult to find what you need at times and drill down into the reporting and data.

Review Source: Capterra

Response: CRG emPerform, CRG emPerform

Date: June 2018

June 2018

Thank you for your feedback Mike! We love how you see the value in emPerform's 'one-stop shop' for performance management. Let's connect to discuss some reporting tricks. Our reporting library is quite extensive with drill-down so we agree it can take a little practice - but we're here to help and will reach out ASAP.

Sabine from National Council for Behavioral HealthNumber of employees: 51-200 employeesEmployees number: 51-200 employees

April 2018

April 2018

emPerform looks okay at first glance, but it is actually very glitchy and non-functional.

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Pros

I like the look of emPerform. They were able to customize the homepage with our company logo and colors.

Cons

- The software has a lot of glitches. Performance reviews get "stuck" in different stages and the admin has to move the review along. This causes some approvals to get deleted and the process has to restart.
- The interface is very limited and staff doesn't really use it throughout the year, only during review time.
- Customer service is in Candada and they are hard to reach.

Review Source: Capterra

Response: CRG emPerform, CRG emPerform

Date: April 2018

April 2018

We are very sorry to hear that Sabine and can assure you that your satisfaction is our top priority. Someone will be reaching out immediately to discuss and assist. We can adjust your workflow so that the review automatically progresses and you will not experience it being 'stuck'. As for support, we are again sorry to hear that you find our support team difficult to reach as we are in Canada. Support is always included for emPerform customers and is available live during eastern business hours. We do pride ourselves on our fast and diligent responses. We are not able to change how your users approach performance management but again, we will reach out to see if there is anything we can adjust with your emPerform to help.

The emPerform tool is very flexible and easy to implement. Employee feedback has been positive!

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Pros

The flexibility - was able to accommodate our need to track/manage performance, without reviews or ratings at the end of the cycle.

Cons

Some of the set up seemed complicated, but we had a knowledgeable implementation specialist to guide us!

Review Source: Capterra

Response: CRG emPerform, CRG emPerform

Date: March 2018

March 2018

Thank you for your feedback Sherrie and we love hearing that your users are happy! Let us know if there is anything else we can do to help support your ongoing performance management efforts.

Lori from Dolese Bros. Co.

March 2018

March 2018

Awesome! Customer rep are amazing to work with.

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Pros

Ease of use, flexibility , tech support, help with reports, tags are awesome, others are happy with the system

Cons

Email notifications aren't working very well right now. Other than that I can think of anything else.

Review Source: Capterra

Response: CRG emPerform, CRG emPerform

Date: March 2018

March 2018

Thanks for your feedback Lori! We think you are awesome too! We'll look into your emails right away so we can make sure all is running smoothly for you.

Joy from Delap LLP

March 2018

March 2018

I have used emPerform at two companies and like the system. Both roll-outs have gone great!

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Pros

Very easy to use - point, click, type, save, submit! As the administrator, I like the ease of building new forms and surveys. Super easy compared to other systems.

Cons

The ratings are averaged and I wish we had the option to sum the ratings.
You can only do 1 360 evaluation per review period on an employee. It would be helpful to be able to do multiple 360 evaluations on the same employee throughout the year.

Review Source: Capterra

Response: CRG emPerform, CRG emPerform

Date: March 2018

March 2018

Thank you for your wonderful feedback Joy! We are thrilled to have you back in the emPerform family. We have a great feature coming out this year that will allow you to do unlimited 360°'s - stay tuned for that!

Deb from MAC LLP

December 2016

December 2016

emPerform Review from MAC LLP

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Very user-friendly for the staff. I love that I can access everything in one place and track goals throughout the year. I've had a little trouble with the admin part in that it is not straight forward and little difficult to navigate and remember the process from year to year, however, the customer support has been wonderful. It would be nicer if it was included in the price of the software, though. I like the new look of 5.0 as well. Very professional.

Review Source: Capterra

Response: CRG emPerform, CRG emPerform

Date: October 2018

October 2018

Thank you Debbie! We are extremely happy with the new look of emPerform too. You will be happy to note that support is now included as part of your subscription license fee so call us anything you would like a refresher or some help.

Daniel from Village of Pinehurst

November 2016

November 2016

emPerform is right for our business

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emPerform helps us to track and manage performance for many employees. It fits our needs and causes very few problems for us from a software perspective. Would recommend.

Simple with Nice Features

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emPerform's startup training is superb and the product is intuitive and easy to use. The recent upgrade has cleared up some issues that were confusing to some and improved the look and feel. The value proposition is also easy to accept. Good product.

Pros

Ease of use

Cons

Nothing

Advice to Others

No

Review Source: Capterra

Mia from Dart NeuroScience

November 2016

November 2016

Software Upgrades Issues

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As above stated based on my rating it's good. However it doesn't give details about upgrades. Every time there's an upgrade we spend a great amount of time waiting for the issues to be fixed. The most current upgrade we waited about a week. There were technical issues on the back end that couldn't be explain. We usually have to get a test profile to go through the steps when there are major upgrades so we can catch these issues ahead of time. Yes customer support is great during this time but the software itself definitely has issues each upgrade occurs.

Review Source: Capterra

Response: CRG emPerform, CRG emPerform

Date: November 2016

November 2016

Hi Mia - I am so sorry to hear the upgrade process didn't go smoothly for you. I can assure you this isn't the norm for emPerform. I know we have already been in touch throughout the process but we will reach out again outside of Capterra to discuss further. Your satisfaction is our #1 priority.

Christina from Major League Soccer

November 2016

November 2016

Great Customizable System

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The thing about emPeform is that you can customize pretty much anything. The hard part about it is that its not easy to learn or train on it, but once you start figuring out the features it becomes amazing. Our review system here is not an easy one, but were able to put in a workflow that makes it easy for managers and employees to complete while capturing all the information that we needed.

Review Source: Capterra

Response: CRG emPerform, CRG emPerform

Date: October 2018

October 2018

Hi Christina - thank you for your review of emPerform! We love your feedback and you captured one of our biggest points of pride - configurability. We have yet to meet two companies with the same needs so it's important to us that emPerform works for our customers instead of the other way around. So glad emPerform is doing just that for you. We are always working to make training and ramp-up easier and you said it best "once you start figuring out the features it becomes amazing." We have launched some exciting new training programs and resources and will be in touch to discuss. Thanks again for your review and be sure to keep in touch - we are always here to help!

Holly from Dart NeuroScience

November 2016

November 2016

emPerform review

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emPerform offers attentive and efficient customer support. Their recent system upgrade is much more intuitive, modern, and user friendly and a great improvement to the system!

Review Source: Capterra

Response: CRG emPerform, CRG emPerform

Date: October 2018

October 2018

Thank you for your review Holly! We love the new look and layout of emPerform's latest release too! I can tell you that "attentive and efficient customer support" is our M.O. and we have been just as happy working with you and your team. :)

Good tool for the employees - terrible for the administrators

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EmPerform is very complicated to use from an administrative standpoint. I've been working with the system for soon 2 years, and I'm still getting confused and frustrated when I need to design a new appraisal or change something in a current appraisal (and I consider myself very computer savvy). Customer Service is not included, so they bill us every time I need to call or email for support (which is quite frequently). Our employees do like the system, and it looks good once it's up and running. It's a nice and functional performance management tool from an employee standpoint, however the headache to set it up and lack of support is not worth the end result.

Review Source: Capterra

Response: CRG emPerform, CRG emPerform

Date: November 2016

November 2016

Hi Linnea - we are so sorry to hear you have been experiencing difficulties setting up and administering emPerform. We can assure you that end-user and administrator usability is our top priority. If you would like to contact us directly, we can discuss options for ensuring your setup and ongoing maintenance is as smooth and easy as possible. support@employee-performance.com

We love emPerform!

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Our organization has enjoyed a terrific collaborative experience with the emPerform performance management system, and the entire emPerform support team, from our first point of contact, through the initial implementation, continuing through our ongoing use of the system, and our enjoyable (and I do mean that enjoyable, every time!) correspondence with the emPerform team for support, training, upgrades, etc. From day one, the software has been of extremely high value to us both the product and the service provided by emPerform has been above and beyond all of our (high!) expectations. It's just a great product and a great team to be involved with. We couldn't ask for more.

Pros

From an administrative perspective, I like how elegant and easy the system is to use. I appreciate being able to design new forms and evaluation workflows myself (the well designed system makes me feel so smart, it's that user friendly!), knowing too that if I get stuck a clear and informative tutorial, as well as fabulous tech support are immediately accessible. I like that the emPerform technology is seamlessly supporting important conversations between our managers and their direct reports. Instead of being overwhelmed and bogged down with the forms as they used to be, our managers are freed up to focus their attention on our employees rather than struggling with the forms. This is, of course, invaluable for us.

Cons

I have no complaints about this software.

Review Source: Capterra

Response: CRG emPerform, CRG emPerform

Date: October 2018

October 2018

Hi Karie - Thank you for the feedback! It has been a pleasure working with your team and we are so happy emPerform supports your organization's performance management objectives. As always, if you need anything, please reach out to us! 1.877.711.0367

emPerform is a nice tool but a bit clunky

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The journaling and tagging features in emPerform support our ongoing performance review process. The improved user interface that was rolled out in January 2016 is a big improvement over the previous version. One of their greatest strengths is their very helpful customer service team and account managers - always responsive and thorough. However, the system is still clunky, particularly on the admin side, and administrators and users alike continue to have difficulty even logging in. The system could use a bit of a technology update as well, incorporating more features and allowing for hyperlinks and more individualization.

Pros

Cons

admin is VERY clunky, logging in is difficult, and features are limited

Advice to Others

it's a great tool that has just a little bit further to go before it's spot-on

Review Source: Capterra

Response: CRG emPerform, CRG emPerform

Date: October 2018

October 2018

Hi Heidi - Thank you for the feedback. We are glad that our tag module supports your efforts for ongoing performance management and are sorry that you have been experiencing difficulties with login. We will follow up directly to discuss options so emPerform works as smoothly as possible for your administrators. We are always working to improve our features and usability for valued customers like you and thank you again for your feedback!

Bethany from MLS

October 2016

October 2016

emPerform Feedback

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emPerform is a very customizable system, allowing companies to set up the review process to best fit the needs of the company.

Review Source: Capterra

Jason from Village of PinehurstNumber of employees: 51-200 employeesEmployees number: 51-200 employees

October 2016

October 2016

Reliable software, Great Customer Support

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We've used emPerform for 3 years now. The software is very reliable and the single sign makes it a great value to our organization. It is complicated to setup initially but customer support has been excellent. Once the reviews, approvals, etc. are setup, the next year's review creation is much easier.

Pros

Single Sign On

Cons

Initial setup is complicated.

Review Source: Capterra

Renu from Dart NeuroScience LLC

October 2016

October 2016

emPerform review

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We chose emPerform because of it's ease of use, it met our immediate needs and had a reasonable price point. The implementation team was excellent, they worked very closely with my team and provided the support we needed to get our performance system up and running. During upgrades the emPerform team was available to answer any questions my team had and prepared my team for what was to come. We have made suggestions for enhancing the system know that emPerform is building additional capabilities. I look forward to seeing the tool meet even more of our needs.

Review Source: Capterra

Response: CRG emPerform, CRG emPerform

Date: November 2016

November 2016

Wonderful review and feedback Renu! Great to hear you enjoyed working with our amazing implementation team during setup and upgrades (I know they feel the same). Customer feedback is VERY important to us. Every suggestion or idea is valued and we are always working to improve emPerform functionality so please keep it coming! Thank you :)