Terms and Conditions

Product Descriptions

New Age Smoke and its affiliates attempt to be as accurate as possible however we do not warrant that product descriptions or other content is accurate complete reliable, or error free.

From time to time there may be information on New Age Smoke that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing and availability.

We reserve the right to correct the errors, inaccuracies or omissions and to change or update information at any time without prior notice. (Including after you have submitted your order) We apologise for any inconvenience this may cause you.

Suitability

New Age Smoke products are not intended as nicotine replacement therapy, nor are they a cessation device. They are intended for use by existing smokers ages 18 or over as an alternative to tobacco cigarettes.

New Age Smoke electronic cigarettes contain no tar or tobacco or any of the 1000's of poisons normally associated with tobacco smoking. It does contain nicotine and therefore are not to be used by children, pregnant or breastfeeding woman or persons in ill health including heart conditions, high blood pressure, diabetic or asthma.

New Age Smoke takes great care in supplying products that contain pharmaceutical grade ingredients and can not be held responsible for any negative reaction to any of our products.
Do not use this products if you are allergic to any of the ingredients in our electronic cigarettes. If you are unsure please consult your doctor. A summary of the ingredients can be found in out FAQ section elsewhere on out website.

Indemnity

You shall not hold New Age Smoke liable for any claim or consequential direct or indirect damages (including loss of business, profits, depletion of goodwill and similar losses including legal and other professional fees and expenses).

Prices

Prices and availability of items are subject to change without notice the prices advertised on this site are for orders placed and exclude delivery. Delivery costs are calculated on the total value of your shopping cart and will be added during the check-out process.

Ordering

Whilst all efforts are made to ensure accuracy of description, specifications and pricing there may be occasions where errors arise. Should such a situation occur New Age Smoke cannot accept your order. In the event of a mistake you will be contacted with a full explanation and a corrected offer. The information displayed is considered as an invitation to treat not as a confirmed offer for sale. The contract is confirmed upon supply of goods.

Delivery and Returns

New Age Smoke returns policy has been set up to keep costs down and to make the process as easy for you as possible. You must contact us and be in receipt of a returns authorisation (RA) number before sending any item back. Any product without a RA number will not be refunded.

Exchange

If when you receive your product(s), you are not completely satisfied you may return the items to us, within seven days of exchange or refund. Returns will take approximately 5 working days for the process once the goods have arrived. Items must be in original packaging, in all original boxes, packaging materials, manuals blank warranty cards and all accessories and documents provided by the manufacturer.

If our labels are removed from the product – the warranty becomes void.

We strongly recommend that you fully insure your package that you are returning. We suggest the use of a carrier that can provide you with a proof of delivery. New Age Smoke will not be held responsible for items lost or damaged in transit.

All shipping back to New Age Smoke is paid for by the customer. We are unable to refund you postal fees.

Any product returned found not to be defective can be refunded within the time stated above and will be subject to a 15% restocking fee to cover our administration costs. Goods found to be tampered with by the customer will not be replaced but returned at the customers expense.

If you are returning items for exchange please be aware that a second charge may apply.

Non-Returnable

For reasons of hygiene and public health, refunds/exchanges are not available for used and opened products (this does not apply to faulty goods – faulty products will be exchanged like for like)

eLiquid Returns

For health & safety reasons we do NOT accept returns for eLiquids.

Discounted or our end of line products can only be returned for repair no refunds of replacements will be made.

Incorrect/Damaged Goods

We try very hard to ensure that you receive your order in pristine condition. If you do not receive your products ordered. Please contract us. In the unlikely event that the product arrives damaged or faulty, please contact New Age Smoke immediately, this will be given special priority and if the item is in stock you can expect to receive the correct item within 72 hours. Any incorrect items received all delivery charges will be refunded back onto your credit/debit card.

Delivery service

We try to make the delivery process as simple as possible and our able to send your order either you home or to your place of work.

Delivery times are calculated in working days Monday to Friday. If you order after 4 pm the next working day will be considered the first working day for delivery. In case of bank holidays and over the Christmas period, please allow an extra two working days.

We aim to deliver within 3 working days but sometimes due to high order volume certain in sales periods please allow 4 days before contacting us. We will attempt to email you if we become aware of an unexpected delay.

All small orders are sent out via Royal mail / An Post 'Regular Class Post Service' If you require your order to be sent out via recorded packet service etc, Please contact us in this regard. Delivery options which require a signature for example. If you are not present a card will be left to advise you to pick up your goods from the local sorting office.

Each item will be attempted to be delivered twice. Failed deliveries after this can be delivered at an extra cost to you or you can collect the package from your local post office collection point.

Export restrictions

At present New Age Smoke only sends goods within the UK and Ireland. We plan to add exports to our services in the future. If however you have a special request please contact us your requirements.

Privacy Notice

This policy covers all users who register to use the website. It is not necessary to purchase anything in order to gain access to the searching facilities of the site.

Security

We have taken the appropriate measures to ensure that your personal information is not unlawfully processed. New Age Smoke uses industry standard practices to safeguard the confidentiality of your personal identifiable information, including ‘firewalls’ and secure socket layers where applicable.

Debit and Credit card transaction are handled by PayPal and no financial information is stored on our website or related servers.

During the payment process, we ask for personal information that both identifies you and enables us to communicate with you.

We will use the information you provide only for the following purposes.

To send you newsletters and details of offers and promotions in which we believe you will be interested

To improve the content design and layout of the website

To understand the interest and buying behavior of our registered users

To perform other such general marketing and promotional focused on our products and activities.

Email addresses and personal information will never be passed on to any third party without your express permission except when required to do so by law.

New Age Smoke will never ask you for your user name and password that you use to access the website or any other related service or payment gateway.

Conditions Of Use

New Age Smoke and its affiliates provide their services to you subject to the following conditions. If you visit our shop at New Age Smoke you accept these conditions. Please read them carefully, New Age Smoke controls and operates this site from its offices within the UK. The laws of England and Northern Ireland govern claims relating to including the use of, this site and materials contained.

If you choose to access from another country you do so on your own initiative and are responsible for compliance with applicable local laws.

Copyrights

All content included on the site such as text, graphics logos button icons images audio clips digital downloads and software are all owned by New Age Smoke and are protected by international copyright laws.

License and Site Access

New Age Smoke grants you a limited license to access and make personal use of this site. This license doses not include any resale’s of commercial use of this site or its contents any collection and use of any products any collection and use of any product listings descriptions or prices any derivative use of this site or its contents, any downloading or copying of account information. For the benefit of another merchant or any use of data mining, robots or similar data gathering and extraction tools.

Cookies

New Age Smoke website make use of some unobtrusive cookies to store information on your computer. Some of these cookies are essential and the site wont work as expected without them. Other cookies are used to track your movement within the website. This information is used to improve your user experience and to determine the popularity of our items for sale on the website. We do not store or track any information that can be directly link to you.

Site Links

Within the site we have provided links to other sites and information provided by these parties. These links are for your information only and we do not accept responsibility for the content of these sites or for any loss or damages that might arise from your use of them.

Termination and Suspension of registration

If you no longer wish to be registered with us, you may terminate your account at any time by contacting us via the “Contact us” page

New Age Smoke reserves the right to terminate or suspend your registered account at any time if you fail to comply with any of the provisions of these terms of use or foe any other reason at our sole discretion.

This site may not be reproduced duplicated copied sold – resold or otherwise exploited for any commercial exploited without written consent of New Age Smoke.

New Age Smoke reserves the right to make changes to this terms and conditions at any time without notice.

Cooling Off Period / Cancellation

You may return a product within 7 days for no reason, as long as the product it is unused, unopened and in the same condition as received.