On the flip side, dont go overboard and build an elaborate chatbot with AI capabilities that rival those of IBMs Watson if your chatbot is merely helping users to determine what wine to pair with their dinner.

As expected, a chatbots ceiling for providing a quality user experience rises as its technical complexity increases.Menu/Button-Based chatbots are the most basic type of chatbot on the market today.

Menu buttons help guide new users in the Relay Chatbots.Keyword Recognition-Based ChatbotsUnlike menu-based chatbots, keyword recognition-based chatbots can listen to what users type and respond appropriately, or at least try to.

These chatbots provide users with the choice to try to ask their question directly or use the chatbots menu buttons if the keyword recognition functionality is yielding poor results or the user requires some guidance to find their answer.

Some users may prefer to have the chatbot guide them with visual menu buttons rather than an open-ended experience where theyre required to ask the chatbot questions directly.

As we move on from thinking about User Experience (UX) simply in terms of a flat User Interface (UI) and towards voice and conversation considerations, Mauricio Perez takes us through his design process in relation to creating a chatbot that users dont hate.

New considerations might be: Can a chatbot improve the customer experience for our existing user base?

There are two main types of chatbot conversations.

Architecting task led conversations involves a time-consuming exercise, manually mapping all possible utterances in the conversation and defining which buckets they fall into in order to funnel to the end point of servicing the users needs.

Retention of new vs returning users – – Qualitative Analytics indicators or the why of quantitative – – People, context and technology will always end up surprising you in conversations.

Seven of the United Kingdoms largest banks, believed to include Santander, Royal Bank of Scotland and Tesco Bank were forced to shut down their entire system following a cyber-attack last year using a rented software that cost only 11, according to the National Crime Agency.

Jo Goodall who is a Senior Investigating Officer at NCA says that, A significant criminal website has been shut down and the sophisticated crime group behind it stopped as a result of an international investigation involving law enforcement agencies from eleven countries.

Banks believed to have potentially been targeted include, Santander, Tesco Back, RBS, Lloyds, HSBC, Clydesdale, Barclays and Yorkshire Banking Group however none of the banks have publicly confirmed that they were involved.

Santander sent out a statement saying, We cannot comment on any specific case but can confirm that we actively engage with law enforcement where appropriate to help the fight against financial crime and cyber risks.

NCA declined to comment on the identity of the banks and claimed that the investigation is ongoing.