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For an online verification of accreditations, do a research with iCONS - Innovative Consulting S.r.l. of which iLEARN is a business unit.

The ITIL® Operational Support and Analysis training course examines in-depth the concepts, processes and methods provided for in a series of processes in the Service Lifecycle, in particular those useful for the supply and management of services in production (Service Operation phases of the Service Lifecycle).

Location

Accreditation

Individual price

Course start date

Course end date

Duration

Language

Objectives

Issue, test and validate the knowledge of best practices in Service Management, as documented in major publications of the ITIL Service Lifecycle

Who it is aimed at

IT professionals who want to learn about and apply the processes of operational support & analysis and understand how this phase can be carried out to guarantee the quality of the IT Services offered. The course may also be of interest to those intending to obtain the Expert or Master level qualification.

Contents

The ITIL Operational Support and Analysis course will look, in accordance with the provisions of the official program, at the following topics:

To view the detailed course programme for ITIL Operational Support and Analysis please download this pdf

Prerequisites

To be able to take part in the ITIL Operational Support and Analysis course, you must have one of the following certificates:

ITIL Foundation (2007 o 2011)

ITIL v2 Foundation + v3 Foundation Bridge

The following are also advisable:

between 2-4 years experience in the field of IT Service Management

knowledge of ITIL Operational Support and Analysis management in your own organisation.

To be able to take the exam, it's required to have read and accepted the terms and conditions of the examination institute. The acceptance of such terms and conditions will have to be confirmed when taking the exam.

Teacher language

French

Material course language

French

Exam type

Online

Certification

ITIL Operational Support and Analysis official certificate*

*For a paper copy of the certificate, please contact us when you purchase the course.