Having problems accessing our site or logging into your account?

Some of our customers have been having these problems because updates are out of date on their PC or laptop.

Problems logging in

It could be your browser or settings on your computer that are stopping you from being able to log in.

Browser updates

If you use Internet Explorer, you'll need Internet Explorer 10 or above to use this site. You can download the latest version on the Microsoft Internet Explorer pages.

If you use another browser, we also recommend that you use the latest version available.

Security updates

Security updates are regularly released for your operating system to keep you safe online, and if these aren't recent they can cause issues.

For more information on software updates and your online security, see the Get Safe Online website.

You can also see how to switch automatic updating on or off on the Microsoft or Apple pages.

Problems with viewing bills

If you try to view a bill and the page is blank, or displaying incorrectly, it could be because you're not using the most up to date version of Adobe Reader. Check that you're using the latest version by visiting the Adobe website.

If you have a Mac, you'll also need to set Adobe Reader as the default viewer for PDF files. For further details on how to do this, go to our online account FAQ's, and select "When I try to view my bill the page is blank. What should I do?".

If you still have problems viewing your bill, please use the "Download Bill" link, which you can find next to "View Bill" in the Your Account section of our website.