In the current corporate world, competition is its highest peak than ever before. Customers expect a lot from the businesses which make the competition fierce. This uncontrollable expectation of the clients and customers make it a hard chore for companies to efficiently provide them the satisfactory customer service. This is the reason that hiring the […]

Outsourcing, also known as Business Process Outsourcing (BPO) is the process of hiring another company, firm or individual either domestically or internationally, to handle business tasks for you. It has become a common commercial practice which allows the beginner, small and medium-sized businesses to gain services they would usually find tough to deliver or skills […]

Businesses these days face numerous challenges as they grow. The array of these challenges varies significantly; it may be anything. It includes lack of storage, staff shortages, delivery issues and many more. Unluckily, these small problems can soon turn into major issues which can lead to an increase in customer service enquiries. In the current […]

Not to worry, if your business can’t justify a full time receptionist or your call handling staff fall short in managing their job responsibility perfectly, you are not alone. There are millions like you. It is a common situation. Every small or big organization needs to work to generate income, boost profits and handle their […]

Every business requires a customer contact service because it is the only way customers can reach the company for queries and concerns. It helps to promote and grow business in so many ways. It is the most effective tool in assisting customers and the easiest way for customers to contact you for their needs, whether […]

Having a call center is a must for today’s businesses because it enables them to carry out so many customer oriented activities quickly and easily. It helps them reach out to their target audience with their brand message, else process customer orders, thus enabling them to service customer needs and assist them in their purchases. […]

About

North Star Direct was founded with the aim of delivering excellent customer service through a multi-channel approach. We are comprised of a highly experienced and versatile management team that gives the company a fluid and dynamic leadership and the ability to adapt quickly to changing environments.