FAQ

EXPERTISE

We have a patented method of attachment that allows you to grow your natural hair underneath while wearing a hair attachment; we do not shave any of your own hair. We will provide you with expert knowledge on hair systems LEARN MORE

QUALITY

Our hair comes from all over the world and our manufacturers focus on the only best quality hair on the market today.

Our premium human hair originates from India, Indonesia, Europe, Russia, all over the world where women have very healthy hair, no sun damage or processing, such as traditional women that may wear scarfs or hats to keep their hair covered.

We will do whatever we can for you to make sure you are completely satisfied.

We promise to go above and beyond to solve any issues that could arise & will do whatever we can to make sure you are completely satisfied with your purchase.

You have 5 business days from the date we first notify you of your hair purchase arrival to decide if you wish to keep your order. If you change your mind or are not satisfied with your hair system, you must notify your Invisible Hair Specialist immediately before the hair system has been cut, thinned, permed, colored, washed, styled, altered or taken home.

All sales are final once any of the above has taken place. Please inspect your Hair Addition carefully as the San Diego Board of Health and the California State Board of Cosmetology prohibits the return of hair purchases. All sales are final once you have left the salon premises.

All returns are subject to a non-refundable $35.00 restocking fee. All shipping and handling fees are non-refundable. These fees will be deducted from your deposit prior to your exchange, credit or refund.

Purchases made by check must clear our bank before any exchange, credit or refund is issued. When a check issued by you fails to clear, we must impose a $25.00 returned check fee, as well as charge the purchase to your credit card account.

No Returns or Exchanges on Special Order Items or Electrical Items Purchased.

It is customary to require a 50% deposit for hair purchased and services rendered.

No exchanges, credits or refunds will be issued without signing our return policy. No refunds for attachments, services rendered or gratuities.

Your insurance company may cover hair pieces for a medical condition, you should check with your insurance provider.

At your consultation you will receive vital information from us regarding insurance reimbursement. We will provide you with the required diagnostic code, medical verbiage and medical invoice necessary to request reimbursement.

We prefer to receive payment directly from you and then the insurance company reimburses you, that way we can make sure you have your hair as soon as you need it. Sometimes insurance companies can take months to pay and we cannot release the hair until it has been paid for.

All of our additional services are $80.00 per hour. Color, style, cut, home care lesson, etc. Comb clips attached are $20.00 each if needed, there will also be a shipping charge associated with your purchase.