Privacy Policy

YWCA South Hampton Roads - Privacy Policy

The YWCA South Hampton Roads (SHR) has created this privacy statement in order to demonstrate our firm commitment to privacy. The following discloses our information gathering and dissemination practices for these websites:
This site contains links to other sites. The YWCA SHR is not responsible for the privacy practices or the content of such Web sites. We encourage our users to be aware when they leave our site and to read the privacy statements of each and every web site that collects personally identifiable information. This privacy statement applies solely to information collected by this Web site.

General Information Collection and Use
YWCA SHR is the sole owner of the information collected on this site. We will not sell, share, or rent this information to others in ways different from what is disclosed in this statement. We collect information from our users at several different points on our website.

Log Files
We use IP addresses to help analyze trends, administer the site, track user's movement, and gather broad demographic information for aggregate use. IP addresses are not linked to personally identifiable information.

Cookies
Our site uses "cookies". A "cookie" is a piece of data stored on the user's hard drive containing information about the user. Usage of a cookie is in no way linked to any personally identifiable information while on our site. For instance, by setting a cookie on our site, the user would not have to log in a password more than once, thereby saving time while on our site. If a user rejects the cookie, they may still use our site. The only drawback to this is that the user will be limited in some areas of our site. Cookies can also enable us to track and target the interests of our users to enhance the experience on our site.

Orders
Our site uses an order form for customers to request information, products, and services. We collect visitor's contact information (like their email address) and financial information (like their account or credit card numbers if needed). Contact information from the order form is used to send information about our company to our customers. The customer's contact information is also used to get in touch with the visitor when necessary. This information is not shared or resold in any circumstance except under requirement by law or judgment.

Users may opt-out of receiving future mailings; see the choice/opt-out section below.
Financial information that is collected is used to bill the user for products and services. This credit card information is destroyed after a final authorization is received by YWCA SHR transaction processing company.

Our online surveys ask visitors for contact information (like their email or mailing address). We use contact data from our surveys to send the user information about YWCA SHR and its activities. Users may opt-out of receiving future mailings; see the choice/opt-out section below. Other data collected by online surveys is used to educate YWCA SHR about the interests and concerns of its supporters and general site visitors concerning YWCA SHR's mission. This information is not shared with other organizations. YWCA SHR operates email discussion, and contact lists to reach its members who request such information. Such services are run both by YWCA SHR and contracted vendors. These email addresses whether housed on YWCA SHR servers or those of our third-party contractor are never shared with any other organization and users may opt out of participating or receiving email information from YWCA SHF at any time. Instructions are contained within each email sent as well as on our site help page.

Security
This site has security measures in place to protect the loss, misuse and alteration of the information under our control. This includes a firewall and 24 monitoring of site activities by our hosting service provider as well as 128-bit SSL encryption (where allowable by law) on all transaction oriented operations between you and YWCA SHR via our transaction service provider.
While we use SSL encryption to protect sensitive information online, we also do everything in our power to protect user-information off-line. All of our users' information, not just the sensitive information mentioned above, is restricted in our offices. Only employees who need the information to perform a specific job (for example, our billing clerk or a customer service representative) are granted access to personally identifiable information. Our employees must use password-protected screen-savers when they leave their desk. When they return, they must re-enter their password to re-gain access to your information. Furthermore, ALL employees are kept up-to-date on our security and privacy practices. Every quarter, as well as any time new policies are added, our employees are notified and/or reminded about the importance we place on privacy, and what they can do to ensure our customers ' information is protected. Finally, the servers that we store personally identifiable information on are kept in a secure environment.

Security
Because we care about the safety and privacy of children online, we comply with the Children's Online Privacy Protection Act of 1998 (COPPA). COPPA and its accompanying FTC regulation establish United States federal law that protects the privacy of children using the Internet. We do not knowingly collect contact or personal information from children under 13. Our sites are not intended to solicit information of any kind from children under 13, and we have designed our sites to block our knowing acceptance of information from children under 13 whenever age related information is requested.

It is possible that by fraud or deception by others we may receive information given to us or pertaining to children under 13. If we are notified of this, as soon as we verify the information, we will immediately obtain parental consent or otherwise delete the information from our servers. If you want to notify us of our receipt of information by children under 13, please do so by e-mailing us at the YWCA SHR. info@ywca-shr.org

Notification of Changes
If we decide to change our privacy policy, we will post those changes here so our users are always aware of what information we collect, how we use it, and under circumstances, if any, we disclose it. If at any point we decide to use personally identifiable information in a manner different from that stated at the time it was collected, we will notify users by way of an email. Users will have a choice as to whether or not we use their information in this different manner. We will use information in accordance with the privacy policy under which the information was collected.