Feedback System for Retail Stores, Supermarkets, Malls & Shops

Take shoppers’ and customers’ feedback using iPads and Android kiosks at retail stores, shops, super markets and malls after they make a purchase or before they walk out. Set up at all locations and compare location-wise feedback of shoppers or take feedback through your website. Get feedback alerts & detailed reports in real-time to take immediate action.

Collect Customer Data for Marketing

Install desk-mounted kiosks at the billing counters at stores and capture customer data. Utilize this customer data for sending newsletter and sharing promotional updates about the stores.

Complaints Management System

Manage complaints through real-time feedback alerts and notifications and act on them with team collaboration at the retail stores. Assign tasks to be completed and ensure proper follow-ups.

Track Staff Performances

Allow your customers to rate sales person, store managers or in-charges on set parameters such as helpfulness, responsiveness, friendliness and easily track staff performances in store.

Loyalty Program Sign Up

Customize retail surveys using Zonka’s survey builder and run loyalty programs in-store. Easily track repeat customers over a period of time and also repeat customers across various locations and stores.