webmail subdomain problem (npn-HTTPS)

Some of my clients have been reporting this week issues with logging into webmail (authentication failure). I found out that the reason for this is that http://webmail.domain.tld redirects them to https://cpanel.maindomain.tld, thus the login is asked for cpanel and not webmail (they didn't realize that).

Staff Member

Please consider opening a support ticket using the link in my signature. One of our analysts will be happy to investigate this for you. Please post the ticket number in this thread so that we can update it accordingly.