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I'm confused. So is the consensus that we need to upgrade to Choice Ultimate if we have Choice Xtra with HDDVR service? Or can we temporarily change it to another package and then change it back to Choice Xtra after the flag is set?

No, there is a legacy package called 'Choice Xtra plus HDDVR' If (and I think only if) you have this package, you will probably have to change it to

Choice Xtra-) Add HD Access-) Add DVR Access

In other words, 3 line items on your statement instead of a single line item.

The cost is $1/month more in unbundled form than in bundled (legacy) form. Otherwise, they are the same package.

I'm confused. So is the consensus that we need to upgrade to Choice Ultimate if we have Choice Xtra with HDDVR service? Or can we temporarily change it to another package and then change it back to Choice Xtra after the flag is set?

Choice Xtra plus the HD service plus the DVR service is the same thing, for $1 more.

Revisiting this thread...I guess I may run into an issue with the request I submitted as I have the Choice Xtra plus HDDVR package. I don't want to change as that would add $20 to my bill just to have MRV (10 HD, 7 DVR, 3 MRV) ouch.

I'm confused. So is the consensus that we need to upgrade to Choice Ultimate if we have Choice Xtra with HDDVR service? Or can we temporarily change it to another package and then change it back to Choice Xtra after the flag is set?

That's BS, I will not upgrade my package if I don't have to. I am already paying the extra 3 bucks what else do they want.

That's BS, I will not upgrade my package if I don't have to. I am lready paying the extra 3 bucks what else do they want.

agree 100%

I do, I offer a complete and utter retraction. The imputation was totally without basis in fact, and was in no way fair comment, and was motivated purely by malice, and I deeply regret any distress that my comments may have caused you, or your family, and I hereby undertake not to repeat any such slander at any time in the future.

Glad to see I'm not crazy. And yes, it's good to see that it is working. Thanks

I did find it in another location:

When you are on the My Services tab, look at the top of the detail box in Blue/Aqua lettering. There are 3 links: HD, DVR, Whole Home DVR (which is gray on my account). Click on the Whole Home DVR link and it will take you to a screen that shows you are subscribed

Under the price of $3.00 it shows "Currently Activated".

Why this info is buried under links above the account detail mystifies me. It should be listed as a service directly on the detail screen.

Revisiting this thread...I guess I may run into an issue with the request I submitted as I have the Choice Xtra plus HDDVR package. I don't want to change as that would add $20 to my bill just to have MRV (10 HD, 7 DVR, 3 MRV) ouch.

No, there is a legacy package called 'Choice Xtra plus HDDVR' If (and I think only if) you have this package, you will probably have to change it to

Choice Xtra-) Add HD Access-) Add DVR Access

In other words, 3 line items on your statement instead of a single line item.

The cost is $1/month more in unbundled form than in bundled (legacy) form. Otherwise, they are the same package.

Ok so per Doug's instructions I emailed DTV support to have me switched to MRV Unsupported, will they email me call me when its' completed? I am at work right now so I cannot check. Well there is another notification which I hope doesn't happen, the wife calling me screaming that MRV does not work.

When you are on the My Services tab, look at the top of the detail box in Blue/Aqua lettering. There are 3 links: HD, DVR, Whole Home DVR (which is gray on my account). Click on the Whole Home DVR link and it will take you to a screen that shows you are subscribed

Under the price of $3.00 it shows "Currently Activated".

Why this info is buried under links above the account detail mystifies me. It should be listed as a service directly on the detail screen.

Try it.

Now I see that. "Currently activated" looked almost grayed out. I saw this as a p;romotion to sign up for it and missed that it was activated until you pointed that out. Thanks again.

I posted a thread last week in which I detailed a method for getting MRV enabled in an 'unsupported' mode when talking to a CSR.

Cool Doug, looks like your investigation/assistance got recognized. Did DTV contact you asking you to make the changes? Just curious. Thanks again by the way for helping everyone get this taken care of smoothly.

DirecTV employee since 5/2008.All comments are my own. Unless specifically stated, they are not on behalf or represent DirecTV in any way.

Now I see that. "Currently activated" looked almost grayed out. I saw this as a p;romotion to sign up for it and missed that it was activated until you pointed that out. Thanks again.

It is very easy to miss, and that's why both of us missed it! I don't use the site enough to become familiar with the non-intuitive "cubbie holes" where they stuff info. But in their defense, at least it is there.

Thanks Doug for the help. I submitted the email and then checked on my package and made the change you mentioned after seeing that I did indeed have that specific legacy one. So, hopefully, they'll add my MRV back soon. What a cluster you know what. It amazes me how stupid some companies can be. It will absolutely get D some negative commentary and anger that so could have been avoided. Reminds me of that old Bill Cosby joke: "...we can't go to sleep unless we've had a good beating!"

I do, I offer a complete and utter retraction. The imputation was totally without basis in fact, and was in no way fair comment, and was motivated purely by malice, and I deeply regret any distress that my comments may have caused you, or your family, and I hereby undertake not to repeat any such slander at any time in the future.

Cool Doug, looks like your investigation/assistance got recognized. Did DTV contact you asking you to make the changes? Just curious. Thanks again by the way for helping everyone get this taken care of smoothly.

Yes, but in all honesty, they said at the time (about 3 hours back) that it might take them a few hours to have it fully set up internally.

I do hope this to smooth out .. Sounds like they are trying to get this handled in a very consistent way (rather than the YMMV that we have seen).

I honestly don't think DirecTV has handled this well. I've been a beta tester since it started in CE.. and I have received NO communications from DirecTV that this service would start being pay on May 20th. The only reason I found out is I check this forum. I sent them an email with no response. Had to go the Twitter route and they activated it.