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Help paying your bill

Last reviewed: 4.4.2016 - 8.28am

If you’re struggling to pay your bill, there are lots of ways we can reduce what you have to pay.

Overdue bills

If your bill is overdue please arrange for payment to be made straight away.
We take non-payment of bills very seriously. If you don’t pay your bill or stick to a payment arrangement with us there are certain steps we’ll take to collect the money we’re owed.

If you are having problems paying your bill, there are lots of ways we can help you.

Let us know - we can help you

From having a water meter and our water-saving freebies fitted, to tariffs that reduce your bill and funds which can provide you with a grant to reduce or completely remove your debt, there are lots of options available.

We can help you take control over your bills

Apply for help from our dedicated support schemes

We may be able to move you on to our WaterSure or WaterSure Plus schemes, which can help if you are hard-up and unable to pay your bill.

WaterSure: If anyone in your household receives a specific state benefit and has a large family of three or more children, or a medical condition that requires the use of extra water, and you have a water meter you may be eligible.