We have a new cookie policy which explains why we use cookies, the types
of cookies we use and how we deal with the information collected. It also explains how cookies enable this site to function properly, how
we use them and why you will not be able to experience the full
functionality of the site if you disable the use of cookies. If you wish to disable the use of cookies or amend your current cookie
settings, please go to your browser's "help" section and follow the
guidance.

If you continue browsing without disabling cookies you agree to our use
of cookies in accordance with our cookie policy.

Is
ordering from you
on the Internet safe
and secure?
Generally it is just
as safe to order online
from a reputable store
like Bandstores.co.uk
as it to pay using
your credit or debit
card in a shop.

Do you ship to my
country?
We ship to the UK,
Europe, North America
and several other countries
as well. If your country
appears in the country
dropdown list then
we are able to ship
to your address. If you are in the USA, we suggest you first check the band website to see if there is a dedicated North American store

How long will it take
for my order to arrive?
Most orders are dispatched
within two
working days. Occasionally,
when there is a temporary
problem with one of
the items you’ve
ordered, your order
may be delayed. Once
your order has been
dispatched it takes
2-5 days to
be delivered to UK
addresses, between
7-14 days to be delivered
to European addresses
and anywhere up to four weeks
for all other countries.

Can
I order items which
are ‘Out
of Stock’
Sadly you can't buy
products that are out of
stock.

What
do I do if the
goods I ordered haven't
arrived?
The first thing you
should do if the goods
haven’t arrived, even though we’ve
emailed you to tell you
you they’ve been
sent, is to contact your
local postal delivery
office to see if they
are holding your goods
for you. UK and European
customers should do
this after five days
but before two weeks
has elapsed. Customers
from outside Europe
should wait two weeks
and then contact their
postal delivery office.
If the postal delivery
office hasn’t
been able to help you
email our customer
service team who will
then investigate for
you.

What should I do if
I have problems placing
my order?
If you have a problem
at any point before
entering your credit
or debit cards details
or if you are planning
to pay by phone, cheque
or money order it is
safe to simply resubmit
your order. Your first
order will be automatically
deleted in due course.
If you have already
entered your credit
card or debit card
details we recommend
that you email us
and we will investigate.

Can I change my order
after it has been submitted?
Sadly our system doesn’t
make it possible to
change an order you’ve
already completed.
The only thing you
can do is cancel your
initial order and place
a new one. Please email
our customer service
team
who will arrange to
cancel to the order
and refund you any
money you’ve
paid. You can also
call our team on 0116 284 4770 (+44 116 284 4770 from
outside the UK). If
you have placed an
order and chosen to
pay by cheque or international
money order simply
place a new order and
your first order will
be cancelled automatically
in due course.

Can I cancel my order
after it has been submitted?
If you wish to cancel
an order you’ve
placed please send
a message to our customer
service team who
will arrange to cancel
to the order and refund
you any money you’ve
paid. You can also
call our team on 0116 284 4770 (+44 116 284 4770 from
outside the UK). You can only
cancel an order prior
to it being dispatched.

What
do I do if I've placed
a duplicate order?
If you order twice
by mistake send
a message to our team
and tell them the reference
number of the item
you want cancelled.
They will arrange to
cancel to the order
and refund you any
money you’ve
paid. You can only
cancel an order prior
to it being dispatched.

Why
didn’t I
receive an email confirming
my order?
The normal reason for
not receiving your
order confirmation
is that you are using
a Hotmail account or
similar as your email
address and you have
exceeded your mail
quota. The other reason
is that you accidentally
entered your email
address wrongly when
you registered with
us.

How can I tell if
an item is in
stock?
If a product
has a ‘Buy’ button
is should be in
stock and available
for dispatch, though
sometimes we may
discover later
that the item is
in fact out of
stock. If this
happens we will
either email you
to tell you or
supply the remainder
of the order and
refund you the
value of the out-of-stock
item and the related
shipping costs.

What
if I can’t
find what I’m
looking for on your
website?
If you can't find what
you're looking for
on the site we, sadly,
don't have it. We do
add products all the
time so it might be
worth checking again
in a few weeks.

How
accurate are the
product images on
the site?
We work very hard to
make sure that the
images on the site
reflect the actual
products we sell. If
for any reason you
find an image which
doesn’t please
let us know by emailing
us.

How
accurate are the
sizes listed on the
site?
We do our best to make
sure that the sizes
we show are right
and unlike many other
sites give a chest
measurement on our
t-shirts rather than
just a small, medium
or large size guide.

How do I get you to
stop emailing me your
newsletter?
All you have to do
is to click on the
link at the bottom
of one of the newsletters
you receive from us.

Do you share my personal
information?
Your personal information
isn’t supplied
to third parties except
when it is required
by law (for example to the Police when dealing with fraudulent orders). We
do not allow third
parties access to our
customer list and certainly
would never consider
selling your details
to anyone else.

What is my username
and password for the
site?
We don't give you a
username and password.
So that you can trace
your order all you
need is the order number
and your email address.

How can I pay for
my order?
We accept payment by
all major credit cards (except American Express), debit cards
and Paypal.

Do you accept cash?
Sending cash through
the postal system is
a very bad idea and
we don’t recommend
you do so. If you choose
to send money through
the post it is at your
own risk.

Can I pay
you in Euros or Dollars?
All transactions on
Bandstores.co.uk take
place in Pounds Sterling, however you can use a credit or debit card in any currency which will be converted into Pounds Sterling. We display a price in Euros as a rough guide to the amount you will be charged when converted into Euros by your card provider.

Which credit cards
do you accept?
We accept all credit
cards issued by Mastercard,
Visa and JCB. There are
territory restrictions
for some cards which
prevents customers
in a very limited number
of countries using
their card online. We don't accept Diners or AmEx.

Which debit cards
do you accept?
We accept Visa Debit,
Visa Delta, Visa Electron,
Switch, Solo and Maestro.
There are territory
restrictions for some
cards which prevents
customers in a very
limited number of countries
using their card online.

Do you accept
Western
Union or wire transfers?
Sadly we do not accept
wire transfers or payments
by Western Union transfer.

How do I use a discount
code?
To use a discount code
enter it into the ‘Discount
Code’ area
in the shopping cart.
The value of the coupon
will automatically
be deduced from the
order total. It is
very important to correctly
enter the code as we
can’t give you
the discount once you’ve
completed your order.

When am I charged
for my order?
All credit card, debit
card and Paypal transactions
are debited during
the shopping cart process.

How will I know when
my order ships?
Once your order has
been dispatched from
our warehouse an automated
email is sent to your
registered email address
letting you know.

Can I return my order?
Bandstores.co.uk offers
a money back guarantee
on all its products.
You can find details of our returns procedures here.
Please be aware,
however, that we
are unable to refund
items that have clearly
been worn, laundered
or have been subjected
to abnormal usage.

I’m
not at home during
the day. How can
I get my goods?
We offer you the option
of giving a delivery
address other than
your home address so
you could arrange for
your goods to be sent
to your workplace or
a neighbour who you
know is in during the
daytime. If the delivery
person isn’t
able to deliver your
order because no one
is in a card will usually
be left giving instructions
on how to arrange redelivery.

What should I do if
my
goods were damaged
in transit?
We take a great deal
of care when packing
orders to make sure
that the items you’ve
ordered arrive undamaged,
however, occasionally
goods do get damaged
in transit. If you
discover something
in your order is damaged
you should use the returns form on the back of your order's delivery note to return the items back to us so we can arrange for a replacement or refund.

What should I do if
some of my order is
missing?
If you discover
that some of your goods are
missing you should
send
us a message or call our customer
service team on 0116 284 4770 (+44 116 284 4770 from
outside the UK) and
explain the situation.

What
should I do if you've
sent me the wrong
goods?
If you discover that
your goods are incorrect
you should
you should use the returns form on the back of your order's delivery note to return the items back to us so we can arrange for a replacement or refund.

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