Customer Service Representative- Park Si

As the Customer Care Specialist, you will play a crucial role at GHP. Your mission will be to create the greatest possible living experience. You will serve as the first point of contact for all resident interactions onsite. As a successful Customer Care Specialist, you will demonstrate a professional and friendly personality, with an uncompromising desire to deliver an exceptional resident experience.

ROLE DESCRIPTION:

As the Customer Care Specialist, you will play a crucial role at GHP. Your mission will be to create the greatest possible living experience. You will serve as the first point of contact for all resident interactions onsite. As a successful Customer Care Specialist, you will demonstrate a professional and friendly personality, with an uncompromising desire to deliver an exceptional resident experience.

REPORTS TO: Customer Care Manager and/or Community Manager

HOW YOU WILL CONTRIBUTE:

Customer Service:

Acts as first level of contact for all resident inquiries, service requests and concerns

Creates a sense of community and an outstanding living experience for residents

Contributes to the resident renewal process by acting in a sales capacity to present renewal options to residents

Operations:

Contributes to the cleanliness and curb appeal maintenance of the property by inspecting the property common area and resident amenities daily and reporting to the Service Team any areas that need to be cleaned.