The problem is, the family does two I-PASS accounts. But the family says the tollway made a clerical error. After their credit card was stolen, they called the Tollway Authority to update his I-PASS account, but customer service only updated one of their two I-PASS accounts.

Somehow, in the last few months, fines, penalties and interest skyrocketed making the original $210 in tolls, now over $27,000 or a 12,000 percent increase. Yikes!