Lost or Stolen Card

If your AHCU card has been lost or stolen, please contact us immediately at one of the following numbers.

Debit Card

For a lost or stolen debit card, please call the 24/7 phone number: 1-866-820-1086.

Credit Card

For a lost or stolen credit card, please call the 24/7 phone number: 1-866-820-5828.

Automated Fraud Alerts

In addition to live agent calls when fraud is suspected, we have implemented automated notifications regarding suspect activity on your account. You may receive a pre-recorded or personal phone call regarding card transactions that have been flagged by our system. By responding, you will help us protect your account and prevent fraud.

Benefits

Fraud is identified earlier in the process and you can respond immediately and conveniently with your phone.

If the transactions are valid your response will immediately unblock the card. Otherwise you will be prompted to start the fraud report process and a new card will be ordered.

Automated Fraud Alerts increase the number of attempts to contact you on a single fraud alert, increasing the chance for a response.