RivaJazz.com and also known as Love, Movement & Balance by RivaJazz – will provide you, the patient/client, with holistic services in accordance with these terms & conditions:

1.1 Payments:

A) All payments are paid in full payment prior to or on the day of the sessions/treatments.Failing to do so, we reserve the right to offer your place to someone on our waiting list and charge you for the full session listed price. We also reserve the right to refuse continuation of treatment.

B) Types of Payment accepted: Bank Transfers, Paypal and Cash will be accepted as a means to settle your account, prior to or on the day of the sessions. Transactions using PayPal are subject to a 2.75% surcharge.

1.2 Cancellations:

A) All cancellations for any treatments booked or paid in advance must give 24hrs notice, falling to do so, the session cancelled will be requested full payment and/or discounted from the block of sessions paid in advance.

B) In unforeseen circumstances, the session/treatment schedules or prices may alter and we are not liable for these changes. If these are not suitable, you will be entitled to a full refund of monies paid.

C) Once payment is made, and the sessions/treatments have commenced there will be no refund given under any circumstances, a credit to another session/treatment shall be offered at a later date in time, strictly no refunds given.

1.3 No Liability:

We have no liability to you or any other person for:

A) Health complaints or injuries incurred on the premises and during the session/treatment.

B) Health complaints or injuries incurred by the massage recipient during massage practice away from the premises.

C) Health complaints or injuries you may incur during massage practice away from the premises.

1.4 Conduct disclaimer:

The Raynor Massage treatment is designed for people with a reasonable level of emotional maturity. The massage itself may involve some people experiencing an emotional release; this can produce emotions/reactions such as swearing/crying/laughing/anger and flatulence. We believe that these emotions can be stored in the body and that they need to be released. Some people may find these releases difficult to understand and in fact, some may find them confronting. It is paramount, that at all times on the session/treatment, a conducive and safe environment is maintained to enable these and/or other types of release to occur.All of our massage treatments exclude all private areas of the body.

A) RivaJazz.com and its owner Dalia Mateus will never share or sell your details to any other organisation or individual. We do not send marketing or sales material on behalf of any other organisation or individual. If you become a client with us then we may contact you from time to time with details of further promotions and updates of our services and other news that may arise. For more detailed information visit our Privacy Policy here: https://bit.ly/2sbrK9a

B) We do not store our customer's financial details, although we record each type of payment was made for each session for annual accounts purpose only using the external link marked as ‘Book Now’ in the website (the company used is Shedul.com - please refer to their Privacy Policy and T&C’s for further details.)