ACOL accounts operate on a positive balance. This means that you deposit funds into your account in order to increase your account balance. As you purchase abstracts, the transactions charges reduce your account balance. When your account balance is lower than the cost of a transaction, you will not be able to perform that transaction.

All users: Being able to view the current account balance requires that you be a Contact (administrative) user. Basic users will not see the Account Status function listed within the ACOL Client Services menu.

ACOL accounts operate on a positive balance. You deposit funds into your account in order to pay transaction fees associated with registration and search functions.

You have multiple options for depositing funds to your account:

Credit Card payment: Telephone the Client Support Centre and request the ACOL Business Financial Office in order to make a credit card payment to ACOL. The credit card information must be provided with every request. ACOL does not retain your credit card information. Credit card payment does NOT require an ACOL Financial Agreement.

Cheque or money order: Send a cheque or modey order to ACOL at the following address. Be sure to include your client account number and contact information with the payment:Unisys Canada Inc.350-7105 Chebucto RoadHalifax, NS B3L 4W8

Direct Deposit: If you wish to make direct deposits from your bank account to your ACOL account, please telephone the Client Support Centre and request the ACOL Business Financial Office. A representative will assist you.

Though ACOL DIAS services are highly reliable, errors can occur. See the steps below:

Before you request a refund, please confirm that you were charged. Get an Account Statement and find the problem transactions. If you do not find the problems transaction(s) in your Account Statement, you were not charged.

If you were charged, note the Transaction Number(s) for the affected transaction(s) in the Account Statement.

An account statement is a report on ACOL financial and transaction activity. The report is available either as PDF or a comma-delimited file suitable for loading into a spreadsheet.

All users: The account statement requires that you be a Contact (administrative) user. Basic users will not see the Account Statement function listed within the ACOL Client Services menu.

Contact (administrative) users: You can request an account statement via ACS Account Statement. You have multiple reporting options, including selecting transactions to be reported on by date range, user ID and ACOL Reference.

An ACOL account statement can be saved as comma-separated values (CSV) and then loaded into most spreadsheet programs.

The spreadsheet program should recognize the data and automatically load it into columns and rows.

If the spreadsheet program does not automatically load the data, use the spreadsheet program's "import" or "file import" function and specify that the file type is "CSV".

For additional information on Account Statements, see the introductory information below:

An account statement is a report on ACOL financial and transaction activity. The report is available either as PDF or a comma-delimited file suitable for loading into a spreadsheet.

All users: The account statement requires that you be a Contact (administrative) user. Basic users will not see the Account Statement function listed within the ACOL Client Services menu.

Contact (administrative) users: You can request an account statement via ACS Account Statement. You have multiple reporting options, including selecting transactions to be reported on by date range, user ID and ACOL Reference.

ACOL features a number of payment options. Read more about your payment options here.

When you setup your ACOL client account, you completed an ACOL Financial Agreement where you defined your payment preferences. If you use an Electronic Funds Transfer payment option, your ACOL Financial Agreement will have included your banking information.

You can change your payment preference by completed a new ACOL Financial Agreement. Your changes may include one or more of the following:

Change the official name and contact information for your account.

Change the designated payment option that you plan to use for your account. Your designated payment option does not prevent you from using other permitted payment options such as credit card payment, cheque or money order.

If using the Electronic Cheque payment option, change the number of signers required or the names and user IDs of the authorized signers.

Electronic Funds Transfer (EFT) is the recommended method for making payments to your ACOL account, particularly for regular and high-volume ACOL users. EFT ensures that your access to ACOL services will not be denied due to a lack of funds. When your account balance gets low, funds are automatically transferred from your desginated bank account.

Electronic Check is the second-highest recommended method for making payments to your ACOL account, after the Electronic Funds Transfer option.

You use Electronic Cheque similarly to a paper cheque, only online. You designate the amount to be transferred, then have one or two authorized users authorize ("sign") the cheque. When completed, funds are securely transferred from your designated bank account to your ACOL account.

When you setup your ACOL client account, you completed an ACOL Financial Agreement where you defined your payment preferences. If you use an Electronic Funds Transfer or Electronic Cheque payment option, your ACOL Financial Agreement will have included your banking information.

In order to change or update your banking information, complete a new ACOL Financial Agreement. Your changes may include one or more of the following:

Change the official name and contact information for your account.

Change the designated payment option that you plan to use for your account. Your designated payment option does not prevent you from using other permitted payment options such as credit card payment, cheque or money order.