FAQs

Can I change the length of my necklace?

Prior to ordering, we recommend you reference our Necklace Size Guide. If you are not in love with the length you purchased once you receive it, we would be happy to exchange it for a different length. Please order the new size online, and send the item you would like to return to:

SoulKu - Returns & Exchanges70 Hazel Mill Rd Asheville, NC 28806

A refund for unworn merchandise, less a 10% restocking fee, will be issued upon receipt of the returned items within 2 business days.

If you have questions, please contact us atcustomercare@soulku.com.

Can I get my necklace repaired if it breaks?

What do I do if my package was not delivered?

Orders are filled and shipped within 3-5 business days (M-F) and ship all of our packages using USPS. You will receive an email confirmation once your order has shipped. If you have not received your order within 4 - 6 business days in the US or up to 30 business days internationally, we recommend checking with your postal carrier and local post office first. Often times they have information that is not available via the tracking number.

Can I ship to multiple addresses?

At this time you are only able to enter one address per order. If you have multiple ship to addresses, please place the orders separately.

Do you ship internationally?

Yes, we do ship internationally! Shipping charges are calculated at check-out. We will process and ship orders within 3 - 5 business days (M - F). Please allow up to 30 business days for your package to arrive. You may be subject to additional customs or VAT taxes by your country prior to your order being delivered. SoulKu is not responsible for any additional in-country taxes.

Are there any stores that carry SoulKu near me?

We are currently located in over 800 stores in the US and worldwide. You can find the closest SoulKu retailer by visiting our Store Locator page and search using your zip code. If you are looking for a particular piece, we do recommend calling the store first to ensure they have it in stock.

Can I change or cancel my order?

Once your order has been placed, it cannot be changed online. At this time, please contact us at customercare@soulku.com to notify us of the changes you would like to make. If your order has not yet shipped, we’ll make the necessary adjustments. Most online orders are processed and shipped within 48 hours, excluding weekends and holidays. If your order has already shipped, please reference our Return & Exchange Policy.

Do you have a Loyalty Program?

Yes, we do! It's called KuCash. You can learn more about it by clicking HERE.

Can I return items purchased online to a store?

All orders purchased on SoulKu.com must be returned to us by mail and cannot be returned to other retailers. For more information on returns and where to send them, please reference our Return Policy.

Do you offer discounts on bulk orders?

At this time we currently do not offer discounts on bulk orders, except for our Tribe Collection. However, if you are a retailer interested in selling SoulKu, please fill out our wholesaler form.

Will my jewelry look the same as the picture?

All of our jewelry is handmade by our community of stay-at-home moms using natural gemstones. Just like each person is one-of-a-kind, so too are each of our gemstones, varying slightly in color, size, and shape.

How can I get set up for wholesale?

If you’re interested in becoming a SoulKu wholesaler, please complete this form, and we will be in touch.

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