Breadcrumb

Review your user activity

Following your user involvement activity, it's extremely important that you produce a feedback report. If you're holding a range of activities on the same topic then it is helpful to collate the findings into one report.

Feedback report

The report tells the appropriate groups in your organisation what was discussed at the activity and the concerns service users raised in response to them, so they can then agree what action should be taken.

The report should then be shared with the participating service users. It shows you've taken their concerns seriously and it's an opportunity to feedback what action your organisation will be taking so that they see the impact their involvement will have. But don’t forget to mention those things that you can’t/won’t be taking action on, and the reasons why.

What to include in the report

Objectives

What you did to involve people

What went well?What might you do differently next time?

The impact of your work

Are you now more accountable for the way you make decisions?Has the work increased equality of access to decision-making or services?Has it encouraged to get involved again in the future as its seen as worthwhile?Have you formed new relationships with service users?What has been the impact on individuals?