What if my experience is affected by COVID-19 concerns?

While government restrictions relating to the COVID-19 virus apply, we are offering free extensions to allow our customers to enjoy their experience when these no longer apply.

Please visit the ‘My Voucher' section of the website to benefit from this.

Please note that the option to extend will only show in the final 3-months of your voucher validity period. If you’re outside this window, then don’t worry, you’ll be able to do so nearer the time.

Customers with experiences who have booked a date in the next 3 months

As you'd expect most of our suppliers have paused bookings temporarily in light of the recent advice.

We have been working closely with our suppliers to cancel as many bookings as we can up until June. This means that your vouchers can now be extended online for free

Customers who are unable to extend vouchers online

We are aware that a small number of customers are unable to extend online:

If your voucher says its ‘already been redeemed’. This is likely to be because the supplier had redeemed your voucher prior to the stricter lockdown measures. We encourage you to talk to the supplier directly about rebooking, if you are unable to, then please contact us with as much information as possible and we will do our best to resolve this for you.

If your voucher says ‘it cannot be extended’ This is likely to be because we no longer have the experience available, in this instance you can exchange your voucher onto a product that can be extended. You can do this online, or feel free to get in touch and we’ll be happy to help.

Our Customer Service team will continue to provide outstanding customer support throughout this difficult time. The team's extremely busy, so please be patient and we’ll get back to you as soon as possible.