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Wayfair vs Omni Furniture

To help you find the Best Outdoor Furniture, TopConsumerReviews.com provides you with an in-depth comparison of Wayfair and Omni Furniture.

To see ALL of our reviews for the Best Outdoor Furniture, please Click Here

There's nothing quite like sitting out on your patio in the evening, enjoying a cool breeze and a beautiful sunset while relaxing on comfortable, stylish furniture. Whether your style tends towards the super-casual, like hammocks and Adirondack chairs, or you prefer a sleek, modern look, having the right outdoor furniture can make all the difference between an unused patio or backyard and your own personal relaxation-and-entertainment zone.

What should you buy for your outdoor furniture? Naturally, the answer depends on what you have in mind. Are you looking for chaise lounges to put next to your pool, or a patio set for serving cocktails and appetizers? Outdoor furniture isn't limited just to seating: most retailers also carry chimineas and fire pit tables both for ambience and heating purposes, shades and curtains for privacy and protection from the sun, even swings
just for the fun of it.

Outdoor Furniture Reviews

Whatever you need for your home, chances are good that Wayfair has it. With a tagline of "a zillion things home", you'll find that their selection of patio furniture and other outdoor decor delivers on that promise.

Wayfair has one of the easiest-to-use websites of all of the retailers in our review. Starting on the main Patio Furniture page, for instance, you'll be able to quickly find the best deals right in the center. Need help understanding different materials, or wondering what the advantages are of choosing steel vs. aluminum? Be sure to scroll down to the bottom of that same page, where you'll get basic ins-and-outs of
aluminum, wrought iron, steel, wicker, wood, and plastic.

You can then use the navigation links on the left-hand side of the page to choose a category, such as Chairs & Seating or Tables. If you need extras like rugs or pillows, you'll find that under the heading of Finishing Touches. And, if you'd like suggestions for your purchase, look under the Get Inspired heading for Wayfair's top picks.

One feature we really like about shopping at Wayfair is the ability to see many customer reviews on nearly every outdoor furniture product. Once you've narrowed down the category you're looking for, you'll be taken to a results page with images, prices, and the customer rating for each item; in the Conversation Sets category, for example, it was rare to see any product with fewer than 100 reviews from actual customers
who bought the furniture.

Wayfair offers a number of perks designed to earn your business: free shopping advice from renovation experts at their toll-free number, two-day delivery on nearly a half-million items in stock, free shipping on orders over $49 and a flat fee of $4.99 on all other orders, 3% of your purchase price back in their automatic (and complimentary) rewards program, and a 30-day return policy through their self-service return
center.

These customer-friendly features make Wayfair very attractive, and they maintain an excellent A+ rating with the Better Business Bureau. However, some consumer reviews on the BBB site and elsewhere describe issues with product quality, delivery, and experiences with Wayfair customer service reps.

Overall, we give Wayfair a good rating for their huge customer base, incredible selection, and low prices on outdoor furniture.

OMNI Furniture carries a wide range of outdoor furniture and related accessories, from bistro sets and cocktail tables to swings and gliders.

Shopping the site isn't as smooth as many of OMNI's competitors. You'll start by choosing a category under the Outdoor link at the top of the page. From there, you'll be taken to a results page that can only be sorted by price, product name, or manufacturer. We would have liked to see more options for filtering the results, such as color or material.

Once you've selected a product, you can see a brief description, along with tabs at the bottom for specifications, shipping info, and any available reviews. We noticed that the photos of almost every piece of furniture seemed like they had been taken in someone's backyard instead of being professionally done. We also didn't find any products that actually had a customer review, and many items had very little information
in the specifications tab. For example, when we looked at a side table, the only specifications offered were the manufacturer name and the product weight. With items as large as patio furniture and tables, most shoppers will want dimensions to know if their available space can accommodate what they buy.

What does shipping cost with OMNI? You'll want to check each individual item, as the store's policy was unclear. It gives the impression that orders over $100 ship for free within the lower 48 United States, unless you live in a remote delivery location.

Several issues with the OMNI site left us scratching our heads. Unlike most retailers, we had to disable our ad-blocking software to view primary parts of the page (e.g. the OMNI Pride section highlighted at the top of the page). We also found several typos and mistakes that had us wondering if the site's operators are based in the US, despite numerous promises on the page describing OMNI's commitment to America and
American workers. The site also describes a rewards program in the links at the bottom of the page, but there was no mention of it anywhere else on the site.

Finally, OMNI Furniture is the only outdoor furniture retailer we found that allows shoppers to haggle over pricing: most in-stock items have a "Make an Offer" button where you can tell OMNI what you'd like to pay for your dining set, outdoor bar stools, or chaise lounge.

This last feature may be directly related to the fact that OMNI Furniture is a drop shipper: in other words, they carry no inventory of their own, but instead serve a as a middleman that passes your order along to the manufacturer. This leads to questions about OMNI's returns policy, which states that OMNI will only help you to contact the manufacturer in the event of a return. Their policy further states that items
have to be returned within 15 days of delivery - half as much time as what is usually offered by their competitors - along with hefty charges of 25% restocking fees, plus paying for all shipping costs and an administrative charge to OMNI.

On a positive note, OMNI Furniture did have a respectable "B+" rating with the Better Business Bureau at the time of our review, indicating that they've done an acceptable job in responding to any issues that arose. Unfortunately, we couldn't find any reviews, positive or negative, describing customers' shopping experience with OMNI Furniture.

We're concerned with the lack of feedback from actual shoppers, and the questions raised when shopping the OMNI Furniture website. We suggest you consider the more highly-rated stores in our review for your outdoor furniture shopping needs.

As you think about what you need to make your ideal outdoor space, you'll want to give some consideration to what materials are used. By design, most outdoor furniture is designed to be weather-resistant, but some materials can withstand heat, cold, rain and snow easily, while others will need to be moved indoors during times of more extreme temperatures.

You may be surprised to know that buying patio furniture and other outdoor items is often easier and more affordable when you shop online. Even on large, bulky things like lounge chairs and tables, many retailers offer free shipping, saving you the hassle of having to drive around town to find what you need - and then hoping that it will fit in your car for the ride home! What should you look for when choosing
an online store for your outdoor furniture? Keep these criteria in mind:

Selection. Does the store have a wide variety of products to choose from? Can you get items in a number of colors, materials, and styles? How many brands does the retailer carry in stock?

Price. Are the prices competitive with other stores? Are there any discounts or other money-saving perks like free shipping? Will the store match the price if you find your furniture somewhere else for less?

Return Policy. If you need to return your purchase, will the store allow it? And, if so, will you be charged a restocking fee?

Customer Satisfaction. How does the store measure up when it comes to keeping their shoppers happy? Is the customer service department responsive and helpful when issues arise with products or delivery?

TopConsumerReviews.com has reviewed and ranked the best Outdoor Furniture retailers available today. We hope these reviews help you find the right outdoor furnishings to make your space perfect!

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