E-mail to Astrodienst staff:
If you have questions about our website or about our free online service,
please use our feedback form or the link "report a problem" at the end of the page,
not E-mail to a member of the staff.

Any questions referring to a paid order should be sent
by Email to order@astro.ch.

Questions about the online service, data or technical
matters should be sent via the link 'report a problem' at the right
bottom of most pages. It is essential that this link is used instead
of email, because the 'report a problem' feature makes sure that
your message includes all the details which we need to understand
the nature of the problem.

Please, do not use the phone for questions related to the website.
Our phone lines are for phone orders, or for questions related to
past orders only. The sales staff on the phone lines will not be
able to support any website-related issues.

Please use the group e-mail addresses indicated next to the names for
all communication.

If you really need to reach a staff member by personal e-mail,
you can use the email address xy att astro dodt ch where xy is the
name abbreviation indicated after the name of each staff member.
Please be aware that it is considered impolite to send the same e-mail
to more than one member of the staff; we usually ignore people trying
to flood our staff with e-mail, because they are wasting our valuable
time.

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