Professional Hard Drive and Flash Data Recovery Services

Samsung SP4004H Data Recovery Information

These are some real problems experienced by SP4004H and Samsung hard drives in general that we see in our lab. We are not affiliated in any way with hard drive manufacturers. All the information below is based solely on our experience and we do not make any claims regarding reliability of the specific model. We see mostly failed drives in our lab and therefore we don't have complete statistics.

I have 4 SP4004H(by Samsung). 3 of them overheated due to faulty fan cable and of these only one fails to spin. The 4th one survived for several days but when I went to back it up, it to failed. I was hoping to use the PCB board to repair the the other 3. I had worse bad luck in upgrading PC system and 4 other drives suffered failure 3 possibly due to not using windows safe connect fail and the 4th was damaged in transport and the chips on the PCB were damaged.
Jean-S B
Lynchburg, Virginia, USA

One of the most common problems Samsung SpinPoint hard drives experience is burnt cuircuit board(PCB). Samsung drives are very vulnerable to power overheating and power surges. Often bad power supply unit combined with power streak is enough to burn spindle driver chip on the electronics and make data inaccessible. Should this occur the computer would reboot itself or shutdown completely, you would normally notice acrid smell and smoke and the drive will no longer spin up.

If this is the case you can try to swap PCB from another hard drive of the same model but the chances of success, especially on newer hard drives, are close to zero. The problem is that logic board on modern hard drive is adapted to the head disk assembly it was manufactured with. In our lab we use specialized software and hardware to rebuild these adaptive parameters in ROM to make donor PCB fully compatible with damaged drive.

Samsung - SP4004H drive is inaccessible. CHK DSK fails. I need to recover the files on the drive and transfer it to another hard drive BEFORE sending the hard drive to the manufacturer to get it replaced.
Kayla L.
Atlanta, Georgia, USA

Samsung hard drives could also suffer from firmware problems. If part of firmware becomes corrupted the drive fails to initialize correctly and stops working as expected. The drive usually sounds normal but does not identify in BIOS or shows up with zero capacity. If you attempt to boot up from such drive or read any data from it you would get "Primary Master Hard Disk Fail", "No operating system found" or "Disk boot failure" or some other SMART error on boot up.

Another quite common symptom Samsung drives experience is clicking/knocking sound. The drive spins up and and the head starts clicking right from the beginning with a constant or intermittent sound: , , . Most often this a sign of damaged heads and it means this drive needs to be opened in class 100 cleanroom in order to swap head assembly from matching donor. Don't try to open the drive by yourself - most likely you will damage the platters and make your data unrecoverable.

There is one more problem that is typical for all hard drives and Samsung drives particularly: bad sectors. After some period of time magnetic media starts to degrade and bad sectors appear.

Whenever the drive hits such unreadable area it could start freezing, ticking, scratching and sometimes even clicking: . This leads to further damage to the media and causes more data loss. As soon as you start experiencing such symptoms while reading important files stop your computer immediately and consider talking to a professional. Any further attempts would just add up to the problems. In our lab we use special imaging hardware tools that are capable of reading raw sector data ignoring sector checksum check. That's usually the only way to retrieve as much data as possible from these sectors.

If you experience any of the symptoms described above with your Samsung SP4004H please feel free to contact us to get upfront quote on data recovery from your failed drive.

If you hear your Samsung hard drive making some other unusual noises visit our Hard Drive Sounds page for more examples.

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