Frequently Asked Questions

We are hoping that the questions below will help you as you need to know more things.

Below are the questions we hear a lot

We have tried to include the most frequently asked questions below. If you still have a question, please fill out the form here and we will get back to you as soon as we can. We may even add your question to the list below!

How long does it take to get started?

That is a great question! But unfortunately not a very easy one to answer.

The short answer is one week to a month or more.

We can have your database ready in a day or so and then we work with you to get up and running. Then it really has to do with a few factors:

What do you currently use as your database?

Is your team ready & available for training?

How quickly can you get our data into Excel for import?

How clean is your data?

What type of data are you looking to import?

How much bandwidth do you have on your end?

All of these answers can affect the timeline. If, for example, you have clean data that can easily be brought into Excel and you have time on your end to work with us on the import, we can get you up and running fairly quickly. See the FAQ on Data Import below for more information.

How much does it cost?

Do you offer support?

Yes! At BigSIS we pride ourselves on our support and we get lots of great feedback on how well we help our clients and are there for them.

You can call 844-424-4747 x12 or email support@bigsis.com at any time and we will be glad to help you. We also use a tool called Zoom to offer remote support for clients who need extra hand holding.

How do we get our data into BigSIS?

Another great question. You can use our import tools (just get your data into Excel and then load those into BigSIS) to populate your BigSIS database with your existing data.

We also give every client 2 full copies of the software, so you can import your data into your sandbox (testing site) as many times as you need to need to to get it right. Then just run those file in your live site!

We also offer data import services. Just give us your data and we will gladly import it all for you!

Can we get references?

Yes! We have many happy customers who would love to speak with you and tell you about their experiences with BigSIS.

Just let us know and we will put you in touch with as many schools as you would like to speak with.