Service & Repair

Technical Support

great quality for the price
This product was easy for me to setup and use out of the box.The only issue that I have is that this photo printer does not support an 11"x14" photo paper. I would like to see a software update to take care of this issue, since I find it to be a very popular format requested.
May 4, 2014

This is the best Photo Printer
I have owned the Pixma Pro 9000 Mark II and now the Pixma Pro-100.
They are both outstanding printers, putting out studio quality prints, that rival those purchased online or at a print shop. I have many images in my office, and frequently have people ask where I 'have them printed' and are amazed I do them at home.
I would also like to comment about using this printer for non-photo needs and have to ask 'why'? This is a printer designed to give professional grade photo prints. If you are using it to print envelopes, or let your kids use it for printing word .doc for school...get a different printer.
It's like buying a Ferrari so you can run to 7-11 for a slim jim, and you only live 2 blocks away.
I have a Pixma 920 for home office use, that scan's, prints and can fax.
Lastly, make sure you have color calibrated your monitor. The printer will print your images 'as is'. However, if your monitor is not calibrated it may look good on your screen but print colors may be 'off'. It's like if your speedometer is not calibrated correctly. It may tell you the speed is 55mph, but in reality you are doing 45, or 75.
Enjoy the printer, it truly is a fantastic printer for home use.
February 17, 2014

Surprised
For years I have had bad luck with higher end photo printers... I came across a good buy for this Canon Pro 100.. I open the carton installed the inks and set everything up. Gave it a go right from lightroom 5.. Well ... the first print was awesome and I'm ultra picky. I have printed maybe 50 13x19 prints and they are perfect. I was amazed and surprised that I got professional results right out of the box. So far I'm loving this printer....
January 28, 2014

Incredible Prints!!
I just got this a few days ago and it does all I ask of it . I go through printers like water and this one is built like a tank. I can only see good things from this. Set up was tough I am a mac user and it did not like most of the software. Also I had to go online for the drivers after that it went smooth . I followed the directions and put the parts in that need to be and started it up . I printed a few and they came out so so so I worked on the wireless hook up and it took all night to get it hooked up this way . Once it was hooked up I printed a few color shots the software that came with it digitized and there for everything looked pixelated . I tried it on Lightroom and the pictures were flawless . So then I printed a few Black and Whites and they were the best black and whites I have ever seen printed . I can only imagine in the future what this printer will do for me personally as wells professionally .
January 4, 2014

Wireless printing requires a working Ethernet network with wireless 802.11b/g or n capability. Wireless performance may vary based on terrain and distance between the printer and wireless network clients.

Based on accelerated testing by Canon in dark storage under controlled temperature, humidity and gas conditions, simulating storage in an album with plastic sleeves. Canon cannot guarantee the longevity of prints; results may vary depending on printed image, drying time, display/storage conditions, and environmental factors. See www.usa.canon.com/chromalife100plus for additional details.

Resolution may vary based on printer driver setting. Color ink droplets can be placed with a horizontal pitch of 1/4800 inch at minimum.

Printer firmware update may be necessary for AirPrint function. Certain exceptions may apply. A PC running Windows XP or later or a Mac running OS 10.5.8 or later and USB cable required to perform firmware ¿update. AirPrint functionality requires an iPad, iPhone 3GS or later, or iPod touch 3rd generation or later device running iOS 4.2 or later, and an AirPrint-enabled printer connected to the same network as your iOS device. A printer connected to the USB port of your Mac, PC, AirPort Base station, or Time Capsule is not supported.

Photo print speeds are based on the standard mode driver setting using photo test pattern(s) and select Canon Photo Paper. Print speed is measured as soon as first page begins to feed into printer and will vary depending on system configuration, interface, software, document complexity, print mode, types of paper used and page coverage. See www.usa.canon.com/printspeed for additional information.

Print Your Days requires Microsoft Silverlight 5, an Internet connection and runs on Windows Internet Explorer 8, 9 and Google Chrome on a PC running Windows 7 or Windows Vista. Will also work in Firefox under Windows 7 (32-bit) and Windows Vista (32-bit).

"Full HD Movie Print" is available from "MOV" and "MP4" movie files created by select Canon EOS, PowerShot and VIXIA digital cameras and camcorders. Requires a PC, or Mac with Intel® processor and Canon ZoomBrowser EX 6.5 or later or Canon ImageBrowser 6.5 or later for "MOV" files, or Canon ImageBrowser EX 1.0 or later for "MOV" or "MP4" files.

Envelopes, High Resolution Paper and certain fine art papers are NOT supported for borderless printing.

Requires Canon Easy-PhotoPrint for iPhone app, available for free on the App Store, or Canon Easy-PhotoPrint for Android app available for free on Google Play. Compatible with iPhone 3G, 3GS, 4, 4S, iPod touch and Android devices running Android OS 1.6 or later.

System requirements vary by application. For Mac OS, an Internet connection is required during software installation. For Windows OS, .NET Framework 4 is required to install My Image Garden and Quick Menu.

CREATIVE PARK PREMIUM is a premium content service available exclusively to users only when all of the colors of genuine Canon inks are installed.