EVERYONE SEEMS TO BE OVERWHELMED WITH E-MAIL LATELY AND THAT INCLUDES YOUR BOSS. SOMETIMES BOSSES DOESN'T RESPOND AT ALL, IT IS JUST ONE OR TWO WORDS TO ANSWER YOUR QUESTION. THEY ARE BUSY, OBVIOUSLY, LIKE WE ARE. SO HOW DO YOU CUT THROUGH ALL THIS CLUTTER TO MAKE SURE THAT YOUR BOSS GETS THE WRITE MESSAGE WHEN YOU SEND THAT E-MAIL AND HOW DO YOU MAKE SURE THE BOSS SENDS YOU THE RESPONSE THAT YOU WANT? WELL, ERIC SANDOVAL HELPS US. AS LUNCH HOUR ENDS IN DOWNTOWN ORLANDO, E-MAIL IS ON EVERYONE'S MIND. I HAVE IT RIGHT ON MY PHONE, I ALWAYS CHECK THAT. I ACTUALLY JUST E-MAILED MY BOSS ASKING FOR A DAY OFF JUST TO SEE HOW EVERYTHING IS. IT IS PRETTY MUCH, I NEVER TALK TO HIM FACE TO FACE. AND THAT IS PART OF THE PROBLEM. E-MAIL IS REPLACING FACE TO FACE CONTACT AND IT'S ONLY GETTING WORSE. THE AVERAGE EMPLOYEE SENDS ABOUT 121 EMAILS A DAY AND EXPERTS SAY THAT NUMBER IS GOING TO JUMP TO 136 BY 2017. MATT DUR FY ISN'T SURPRISED. PEOPLE NOW HAVE THE CAPABILITY TO BE ABLE TO SEND EMAILS WHILE THEY ARE AT A RED LIGHT WITH THEIR SMARTPHONES. SEEING EMAILS GET OVERLOOKED AND MISUNDERSTOOD AND SHARED TIPS TO HELP MAKE EMAILS BETWEEN BOSSES AND WORKERS MORE EFFECTIVE. TIP NUMBER ONE, KEEP EMAILS CONCISE. I MEAN, SOMETHING THAT GETS TO THE POINT AND MAKES IT EASY FOR YOUR BOSS. THAT MEANS YOU SHOULD AVOID SENDING OUT LONG EMAILS WITH BIG PARAGRAPHS. IT'S HARDER THAN IT SOUNDS WHEN AN EMPLOYEE IS PASSIONATE ABOUT A TOPIC. BUT THERE ARE ALWAYS WAYS TO KEEP THE LENGTH IN CHECK WHEN GETTING YOUR POINT ACROSS. ONE OF THE WAYS TO DO THAT IS USE SOME BULLET POINTS INSTEAD OF WRITING A LONG. E-MAIL IS NOT A TEXT MESSAGE. SOME PEOPLE WILL SEND A TEXT-LIKE MESSAGE VIA E-MAIL. THAT CAN OFTEN REFLECT POORLY. TIP NO, MA NUMBER THREE, AVOID SENSITIVE EMAILS AND ASK FOR A MEETING. AND AVOID WHEN YOU ARE EMOTIONAL. THEY END UP DEALING WITH FALLOUT. TRY TYPING ANGRY EMAILS. IT CAN BE HELPFUL. AS LONG AS YOU DON'T SEND THEM. SAYING YOU SHOULD GET TO KNOW YOUR BOSS' PREFERENCE FOR WHAT SHOULD BE DISCUSSED OVER E-MAIL AS TO PHONE AND IN PERSON. GOOD STORY. ONE OF THE THINGS I WORRY ABOUT IS TONE. YOU IN EVERY KNOW HOW SOMEONE IS GOING TO REACT TO WHAT YOU ARE SAYING. YOU CAN'T SEE THEIR FACE. RIGHT. YOU CAN TAKE IT TOTALLY DIFFERENTLY IF YOU ARE READING

Sometimes bosses don't respond at all. And if they do, it's often just one or two words that don't answer your question.

A big reason is time. Email is replacing face-to-face contact in the workplace. And it's only getting worse. The average employee sends about 121 emails daily, and a recent study shows that number will jump to 136 by 2017.

"People have the capability to send emails at a red light with their smart phone, so the volume has really kicked up," he said.

But there are ways to help cut through the clutter and send the right message in the workplace.

Durfee suggests people keep emails concise.

"I mean something that gets to the point and makes it easy for your boss," Durfee said.

That means people should avoid sending out long emails with big paragraphs. It's harder than it sounds when an employee is passionate about a topic. But there are ways to keep the length in check while still getting your point across.

"One way is to use some bullet points, instead of using long texts," Durfee said.

He also says it's important to remember that an email is not a text message.

"Make sure people understand the difference between text and email," Durfee said. "An email is supposed to convey professionalism and convey intellect."

"That would be when you're dealing with something sensitive, like a confidential issue involving an employee ... that you don't want forwarded along and getting in the wrong hands," he said.

Sending emails when you're emotional is also a bad idea.

"That's something most people have encountered. They sent an email maybe when they were angry and if felt good at the moment, and they ended up dealing with the fallout," Durfee said.

But typing angry emails can be helpful -- as long as you don't send them. Abe Lincoln used this tactic, long before email was around.

"After he died, they opened up his drawer and found numerous letters that were angrily written towards his generals, but he never sent them," Durfee said. "It allowed him to vent, but not cause a disruption."

If you find yourself sending angry emails and regretting it a few minutes later, there is a way technology can help you. Durfee says an IT department can set up email so there's a five minute delay after you hit send. That way, you have time to retract it before any damage is done.

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