Base Queenstown Reviews

Reviews & Ratings Explained

75%

Rating

481 Total Reviews

69%Value For Money

78%Security

94%Location

79%Staff

69%Atmosphere

66%Cleanliness

67%Facilities

The rating percentage is calculated from customers who booked within the last 12 months.

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83%

Clean hostel and really nice staff, just few minutes walk from the centre, but really really noisy at night...

Good location in the middle of Queentown. The facilities were in good condition. Free internet would be nice, however in NZ that isn't always the case so not a big minus. Had a nice atmosphere the two nights I was there.

Staff were rude . Excessive amount of small nickel and dime fees . Everyone required own key, towels were for a fee, bag storage for a fee. Only hostel in NZ that needed to photocopy our id's. Staff got rude when queried about the id scanning . Won't be returning.

I have stayed in many hostels located next to or above Clubs and Pubs but never have I ever had nights as horrible as here, trying to sleep with insanely loud music. The hostel lacks personality and you feel trapped without the lack of outdoor space. The showers were disgusting and only allow one temperature of 'Lukewarm'. Also for a hostel so big each bed should have it's own power point as there was barely enough in my dorm. As a positive the Tv room was my favourite space.

Kitchen was not in good working order. A hot water dispenser would be an excellent investment as the kettles were broken both mornings I was there and not all burners were functional (also, could only find one decent pot with handle to boil water for coffee).
Other than that, location was great, wasn't too noisy considering the size of the hostel, and the staff were very friendly. The laundry facilities were fine, and showers/bathrooms clean.

Hostel was very loud throughout the night due to bar/ club underneath. Anyone could walk in and go upstairs but rooms have lockers under the bed. Kitchen and bathrooms not very clean. Even though 'ensuite' rooms, toilet and shower are outside the room so can still be used by everyone. Daniel on the travel desk was helpful when booking our Milford sound trip. Shame you have to pay $18 (for 7 days) for the 'quick' internet which drops out at night and is actually rather slow!

Great price, location and facilities. Clean rooms and friendly helpful staff, lots of young people, parties and fun stuff to do. On the downside - it is very LOUD. It's next to a bar so the bass kept me up all night, and people out in the hallway drying hair and yelling during the night. Super fun place, but not great if you need a good night sleep.

Bedding didn't feel or smell clean, my bunk bed was held up with masking tape (not very reassuring!), didn't feel clean especially in communal areas and kitchen is nowhere near big enough for number if guests. Liked the free breakfast and was quite cheap overall for a central hostel in Queenstown but I can see why!

Good location, hostel was kept clean and secure. They do charge for every little thing though. While things like wifi are advertised, they charge for it and many other amenities. Overall not a bad stay.

A very large hostel. Has all the right facilities but the kitchen was so busy and cramped and all the storage for food was taken up. The beds were creek and the wifi was poor, even though you had to pay for it.