Terms & Conditions - CoolStuff.com

At CoolStuff we aim to offer a safe, easy and fun way to shop online. For example, we have a 90-day return policy on all purchases. Please read the complete terms & conditions below.

Returns

If you wish to return your order you can return it to us within 90 days from delivery, pretty awesome I think.

Contact our brilliant customer service, service@coolstuff.com, if you wish to return your order or parts of it. Always contact us before sending anything back.

You can buy a return label from us which you can use when returning the item/s. For UK customers the price is £5. Note that all returns must be sent back with DHL. We will refund the postage costs if the return is due to our error, such as:

We sent you the wrong product

The product is damaged when you receive it

We will not refund postage costs to return items which are unwanted or no longer required. These costs will need to be covered by you, we recommend using a delivery service that insures you for the value of the goods.

It is allowed to return most products if the packaging has been opened to test or look at the product. Keep in mind to not test the product differently than you would test it in a store. If the value of the product has been impaired by the use of, for example, stains, odors of smoke or sweat, scratches or if packaging is missing, we have the right to estimate the amount of sales value the product has lost and deduct this amount from the refund.

Please note that certain products cannot be returned if they have been opened. Products that belong to this category are as follows: food, make-up, wigs, contact lenses, stockings, plants, batteries and hygiene products.

Returns are normally processed within 14 days. When we have processed the return, your money will be returned using the same payment method as you chose when ordering. Note that international customs duties and sales taxes, that might occur depending on your country’s regulations, are not refunded for shipments outside the EU.

Our return address is:

Coolstuff/Nowaste
Return
Makadamgatan 15
25464 Helsingborg
Sweden

Freight & Delivery

All deliveries are shipped with DHL. Click here for more information.
Note that we don't deliver to the Åland Islands.

Payment

You can pay your purchase with either Visa or MasterCard. We take security very seriously and all orders are encrypted with SSL (Secure Sockets Layer).

Please note that orders from outside the EU may result in customs handling fees and taxes. Unfortunately as these fees vary from country to country, we cannot give you an estimate on what they will be.

We recommend you to contact your local customs office before placing an order.

Technical Issues & Orders

If a technical issue would occur that affects your order, for example that the price is not correctly updated e.g. the price of a product or freight is 0, we have the right to cancel that order in our system. We will of course communicate this and ask you to place a new order if you want.

Warranty & Faulty Items

All our products have a 2 year warranty, furthermore we guarantee that all products you receive from us are new and in mint condition.

If you receive a faulty item, please do not hesitate to contact our customer support via service@coolstuff.com before returning the product. Often we can find a solution directly. This also applies if you have any questions in regards to the warranty of the product you have purchased. No extra shipping charges will be applied if we replace a faulty item. If for some reason we do not succeed in finding a solution that satisfies you, you have the possibility to submit a complaint via the EU Commission's Online Dispute Resolution Portal. (NB: You can only use the portal if you live in the EU or in Norway, Iceland or Lichtenstein) The portal handles disputes that have occurred in cross-border e-commerce.