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Got a technical problem?

Please provide the following information with any new post involving a technical issue with your G.Skill peripheral. This pertinent information will allow us to effectively troubleshoot and provide the best solution.

1) Software (SW) version and firmware (FW) version
2) Did this issue occur on a new software installation or software update?
3) What is the model number of your keyboard and layout? (e.g. KM780 RGB, NA English; etc.)
4) Which Windows OS version are you using? (e.g. Windows 7 Ultimate 64-bit; Windows 10 Pro 64-bit; etc.)
5) Which USB port did you plug the keyboard into? (e.g. USB3.0 in motherboard back panel, USB2.0 hub, etc.)
6) Your motherboard model number
7) Any antivirus/anti-malware software programs you have installed
8) Any other keyboard/mouse/similar device software you have installed

If you would like, you can also email this info to techsupport@gskill.com for our peripherals team to troubleshoot/replicate the issue.

Issue with MX780

06-06-2018, 03:03 AM

I'm having a few issues with my mx780 mouse. Whenever I apply lighting the mouse wheel light is out of sync and after a while, the mouse resets itself to a breathing effect even if I set it to cycle and the sync with system setting keeps turning itself off, I have tried reinstalling the driver and adding a different profile but it keeps on resetting. What can I do about this? I have emailed G.Skill twice and not heard anything back

System info
1) Software (SW) version and firmware (FW) version
1. Software v1.01 firmware v21
2) Did this issue occur on a new software installation or software update?
2. The issue started after using the mouse for a few days, it was updated on the first day of use
3) What is the model number of your keyboard and layout? (e.g. KM780 RGB, NA English; etc.)
3. MX 780 Gaming Mouse
4) Which Windows OS version are you using? (e.g. Windows 7 Ultimate 64-bit; Windows 10 Pro 64-bit; etc.)
4. Windows 10 64-bit
5) Which USB port did you plug the keyboard into? (e.g. USB3.0 in motherboard back panel, USB2.0 hub, etc.)
5. USB 3.0 back panel
6) Your motherboard model number
6 Gigabyte Aorus z370 Gaming 7
7) Any antivirus/anti-malware software programs you have installed
7. Kaspersky Total Security
8) Any other keyboard/mouse/similar device software you have installed
8. KM780 Gaming Keyboard