Refunds

Udemy wants you to be satisfied with the course you enroll in, and as a result, course purchases can be refunded within 30 days. If you have already requested a refund, but are wondering about the refund status, then please read our commonly asked questions below.

For more information on our refund policy, or how to make a refund request, please click here.

What is the difference between a refund and a purchase reversal?

Most refunds that are processed within 24 hours of a purchase are processed as reversals. What this means is that the original charge will be removed from your bank or credit card statement, usually within 5 business days. If it is a reversal, then you will not see the refunds credited back to your account, since they were never withdrawn. If you still see the charge after 5 business days, however, please contact Udemy Support.

I requested a refund more than 10 business days ago, but I still do not see it in my bank account. Where is my refund?

While most refunds process within 5-10 business days, depending on your financial institution, some refunds may not post to your account for up to 30 days. If it has been more than 10 business days since the refund was processed by Udemy, however, please contact your bank directly to inquire about the status of the refund. If the bank does not see the refund in their records, please contact Udemy Support.

I requested a refund for a course I purchased using PayPal, but I still don’t see my funds?

If you purchased a course using PayPal, then typically it takes 3-5 business days for the refund to be processed and for the money to become available in your PayPal balance. If you have not received your refund after 5 business days, however, please contact Paypal support.

If Paypal does not not see a refund in their records then please contact Udemy Support.

It has been more than 30 days since I requested my refund but I haven’t received it yet. What do I do now?

If it has been more than 30 days since you requested a refund, and you still haven’t received it, then please contact Udemy Support.

I requested a refund for a course I purchased with a bank transfer / cash payment, and received an email saying I need to complete additional steps. Why?

If your account is registered in Argentina, Chile, Colombia, Peru, Uruguay, or Mexico, you will need to follow the steps that are provided in the email you received from no-reply@astropaycard.com, in order to complete the refund process for bank transfers / cash payments. This email will be delivered to the same email address you have used to sign up with Udemy, after we have processed the refund on our end.

These additional steps are required to complete your refund, since your purchase was processed by a local payment processor, which the email you received is from.If you have any additional questions about this process, please reach out to our payment processing partner directly. They can be reached at direct@dlocal.com.

If you have any additional questions regarding the status of your refund, please contact Udemy Support.

We want you to be satisfied, so all courses purchased on Udemy can be refunded within 30 days. Please note, however, that refunds are only available for courses purchased on the Udemy website (at www.udemy.com) or the Android app; any courses purchased through a third party website or the iOS app will not be eligible for refunds (for more details on refund restrictions, please see below). For whatever reason, if you are unhappy with a course, please let us know through the Contact Support form, or by requesting a refund from the course dashboard. We're here to help.

Request a Refund From the Course Dashboard

All refunds will be credited back via the card you used or your PayPal account. Note: Purchases made on the iOS mobile app cannot be refunded.

Reasons for Denied Refunds

While our 30 day refund policy is in place to protect students, we must also protect our instructors from fraud and provide a reasonable payment schedule. Payments are sent to instructors after 30 days, so we will not process refund requests received after the refund window.

If all course content was downloaded before the refund was requested, the refund request may be rejected.

Finally, students who purchase and refund multiple courses over an extended period may be subject to suspension for abuse of the refund policy.

Refunds for Bundles Purchased Through Third Party

If you purchased the course through a third party vendor, unfortunately, we cannot process your refund. Since we did not process the original payment, we do not have the transaction on file, and cannot initiate a refund for you. Please contact the third party vendor directly to request a refund.

Mobile Purchases

Purchases made through the iOS mobile app cannot be refunded. On the iOS app, payments are processed by Apple and as a result we do not have the ability to refund the course. If you would like to request a refund, please reach out to Apple Support directly.

Refunds for Boleto Bancário Purchases

If you purchased a course using Boleto Bancário, please contact our support team, who will refund the course purchase price by issuing Udemy Credits directly to your Udemy account.

Refunds for Bank Transfers / Cash Payments

If your account is registered in Argentina, Chile, Colombia, Peru, Uruguay, or Mexico, you will need to follow the steps that are provided in the email you received from no-reply@astropaycard.com, in order to complete the refund process for bank transfers / cash payments. This email will be delivered to the same email address you have used to sign up with Udemy, after we have processed the refund on our end.

These additional steps are required to complete your refund, since your purchase was processed by a local payment processor, which the email you received is from.

If you have any additional questions about this process, please reach out to our payment processing partner directly. They can be reached at direct@dlocal.com.