Order Times for Above Ground Pools

Above ground pools are too large to be shipped through UPS, Federal Express or the USPS. We ship all pool orders out 24-48 hours after you place your order. Transit time can vary depending on your location but generally takes 4-8 business days to most areas.(AZ,CA,ID,MT,ND,NM,NV,OK,OR,SD,UT,WA,WI,WY will generally take 7-12 business days). Business Days are Monday thru Friday. When the shipment arrives at your local terminal, the carrier will call you to make an appointment before making the delivery to your home.

Important! An adult must be at the delivery location to receive and sign for an above ground pool and will be required to move the boxes from the truck at the time of delivery (we recommend at least 2 people to unload cartons from the truck). For your convenience, Liftgate Service can be added for $39 at checkout. With Liftgate Service, the delivery will come on a special truck with a hydraulic lift. The driver will use the lift to place the pallet on the ground curbside. (The truck driver is not responsible in moving your pallet to your desired location). This will make receiving the shipment much easier, especially if only one person is home to receive it.

Very pleased with the pool factory. Delivery was quicker then expected. Pleased with the pool this past summer. Sturdy and nice looking.

Very pleased

Review by Steven, FL on Jul 11, 2018 Verified Purchase

only difficult part of this whole process was trying to decide and which pool to purchase. Our previous pool was destroyed by Hurricane Irma, After the decision was made its was ordered online and was delivered as described, we had a local contractor install it, its is the jewel of our backyard, and my grandkids cant stay out of it. Very pleased with our decision to do business with the Pool Factory, and will do so in the future. Thank you!

So far so good!!

Review by Greg on May 21, 2018 Verified Purchase

Installed last September, made it through winter just fine. Opened it over the weekend, and the water was crystal clear. Hopefully we’ll get a lot of use of this pool this summer.

I Love my Hampton POOL

Review by Linda B, CT on Apr 27, 2018 Verified Purchase

Thank You The POOL Factory for excelent customer service . I Love my Hampton POOL. The delivery was on time and the parts were all available no problem with the installation of the pool. Any questions or issues I needed were answered with a phone call immediately the same day. Very customer service friendly. YES i am recommending THE POOL Factory to my friends and anyone who will ask me. Thank YOU, we so enjoyed our pool .

representatives have been very knowledgeable and helpful

Review by Stephen V, CA on Nov 27, 2017 Verified Purchase

Since I purchased my pool every time that I have had a question whether it was an installation issue or what product to purchased the representatives have been very knowledgeable and helpful.

Product Questions

The pool is shipped on one pallet approximately 44" X 54" with multiple cartons. Larger pools can sometimes be comprised of two pallets. The cartons can be taken off of the pallet and can be moved to the desired location by two adults. A handtruck or dolly would be very helpful to move the cartons. For a photo example of how our pools are shipped please click here: https://www.thepoolfactory.com/shipping-pallet

All of our pools come with a Thru-wall Skimmer & Return Fitting, a 20 Gauge Blue Liner and Free Shipping. If you would like to upgrade the liner, add a filter or any other accessories just click on the "Customize this Pool" button above.

Above ground pools are too large to be shipped through UPS, Federal Express or the USPS. We ship all pool orders out 24-48 hours after you place your order. Transit time can vary depending on your location but generally takes 4-8 business days to most areas.(AZ,CA,ID,MT,NM,OR,UT,WA,WY will generally take 7-12 business days). When the shipment arrives at your local terminal, the carrier will call you to make an appointment before making the delivery to your home. Liftgate can be added for $39 at checkout. This would make it easier to get the pool off the truck especially if there is only one person home to receive the delivery.

If you add lift gate service for $39, the delivery will come on a special truck with a hydraulic lift. The driver will use the lift to place the pallet on the ground curbside. (The truck driver is not responsible in moving your pallet to your desired location).This will make receiving the shipment easier especially if only one person is home to receive it. If you do not choose liftgate you will need to have two adults to unload the shipment. For a photo example of how our pools are shipped with Liftgate Service please click here: https://www.thepoolfactory.com/truck-with-liftgate

A Thru Wall Skimmer & Return Fitting are the water inlet and outlet fittings for a swimming pool. A Skimmer also helps keep the surface of a swimming pool clean by trapping leaves, twigs, and other debris before they settle to the bottom of the pool.