0073405019

9780073405018

Details about Interpersonal Skills in Organizations:

Contents in BriefPrefaceAcknowledgmentsUnit 1 Interpersonal Effectiveness: Understanding Yourself1. Journey into Self-awareness2. Self-disclosure and Trust3. Establishing Goals by Identifying Values and Ethics4. Self-management Unit 2 Interpersonal Effectiveness: Understanding and Working with Others5. Understanding and Working with Diverse Others 6. The Importance and Skill of Listening 7. Conveying Verbal Messages 8. Persuading Individuals and Audiences Unit 3 Understanding and Working in Teams9. Negotiation10. Building Teams and Work Groups 11. Managing Conflict 12. Achieving Business Results through Effective Meetings13. Facilitating Team Success 14. Making Decisions and Solving Problems CreativelyUnit 4 Leading Individuals and Groups15. Power and Politicking16. Networking and Mentoring17. Coaching and Providing Feedback for Improved Performance18. Leading and Empowering Self and Others19. Project ManagementIndex