Contract Period: Fixed term, for one season only. The core season will be April to October. Extensions for weekends and holidays may be offered

Reward Package Hourly Rate: GBP8.60 per hour (including GBP0.93 per hour holiday pay based on 28 days/year) Holiday Entitlement: 28 days holiday (pro rata) has been included in hourly rate above. Holiday pay will be specified separately on your payslip Flexible Working Hours: A range of contracted hours are available, both full and part time. Weekend and bank holiday are standard working days. Hours will be rostered by the Site Manager Job Role

The Instructor's role is to assist in successfully running the site, including all aspects of the operation pertaining to equipment, facilities, health and safety, customer care and administration.

To meet the requirements of the role, all instructors need to successfully complete Go Ape's in-house training program. You will be required to work unsupervised at height and therefore need to meet our minimum health and safety requirements, including being over 18 years of age.

Your duties will include the instruction and delivery of all of Go Ape's activities dependent on your location's offering.

Main Duties and Responsibilities:

Health and Safety:

At all times, and in accordance with company procedures and training:Comply with all health and safety policy, measures and legislationFollow all Health and Safety procedures and safe systems of workEnsure your own safety and those with whom you are workingUse equipment in a safe manner as trainedEnsure the safe operation of the courseMaintain the security of site, cabin and equipmentAssist with Risk Assessments and Method Statements where requiredApply first aid when necessary appropriate to your skill levelReport and recording all accidents, significant incidents and rescues correctlyReport all safety matters to the Site or Duty ManagerKeep up to date with the First Sight fileCarry out site checks during the daily opening and closing of the site and recording any findings

Personal Protective Equipment (PPE)

Check PPE each time it is issued to and returned by a customerFit and remove customers' PPE correctlyFit chest harnesses where appropriateInspect and maintain site, PPE and other safety equipment, ensuring it is in good orderEnsure site PPE is correctly serviced, reporting all faults where foundMaintain the PPE and equipment records as required

Customer Service & Safety

Assist with customer enquiries & bookingsWelcome customers and prepare them to take part on the courseEnsure all Go Ape participants: Complete a risk acknowledgement/disclaimerComply with company rules on height, weight, age and medical conditionsDemonstrate the safe system of operation on the courseInstruct and brief customers in the safety procedures and the safe way of using the courseMonitor every participant individually through the briefing stage and subsequent siteConfirm participants' competence to continue beyond the briefing stagePatrol the course, which includes: ensuring all participants are safely conducting themselves, assisting participants where necessary, carrying out emergency drills in accordance with company directives and training, ensuring all landing sites are dug and raked to the correct standard, maintaining all records and registers including the radio log and daily report.Do everything within reason to minimise customer complaints and maximise customer satisfaction

Inspection and Maintenance

Carry out site maintenance checksRecord checks, serviceability and work required in the relevant registerNotify the Site Manager or Duty Manager of any site problemsMaintain site structures, paths, fencing, gates etc in good serviceable order in accordance with Company proceduresEnsure all administration, documentation, logs and records are compiled, updated and stored as per Company proceduresRemove litter from site and maintain Go Ape cabin in good, clean and serviceable order

Marketing & Site Development

Market Go Ape as required by the Site ManagerMeet communication standards set by Go Ape ManagementBusiness development in conjunction with managementBuild and maintain good working relationship with key parties including:Go Ape personnel, landowner's representatives, Altus, contractors, members of the public, customers, HSE and Environmental Health Officers, insurers, course inspector and the press

Financial Management

Operate the till and take receipt of paymentsEnsure all cash, cheque and credit card transactions are completed according to PCI and company directivesBank payments, as requested by the Site or Duty Manager

Personal Professionalism

Read and comply with the Company HandbookVisit and work at other Go Ape sites and attend training, as required

Essential

Safety conscious, with a professional outlook, able to work under own initiative without supervisionA 'customer comes first' attitude with drive and enthusiasm to achieveExcellent interpersonal and communication skills with a high standard of personal hygiene and appearanceMust be an enthusiastic team player and be able to work with other colleagues in a dynamic working environmentHigh energy levels with a cheerful disposition and the ability to work under pressureMust like working outdoors and have a good head for heightsMust be able to demonstrate attention to detail and diligently follow company proceduresOwn transport (able to get to and from site under their own steam)Basic First Aid Certificate (to be obtained prior to start date)