shop policies and shipping

please read following informations regarding your order and its shipping and handling. for any further questions I will be more than happy to help you out - just contact me through the
form.

product information

sh-ceramics are made out of non-toxic clays and glazes. all items are food and dishwasher suitable, but not always recommended (there will be always a comment in the shop/item
description). all of the items are handmade and one of a kind and can vary slightliy in form and finish.

shop policies

all your ordered items will be carefully wrapped (in recycled material) and packaged in a cardboard box, however in case of damage during the shipping please contact me a.s.a.p. and I can replace
the item. please note that replacements will not always be on hand immediately.

I care that every item is made well, but if you feel you have received a defected item, please contact me describing the issue and we can work something out.

all duties and taxes charged by customs of the country of destination are the sole responsibility of the buyer and will not be refunded by sh-ceramics for any reason.

shipping

sh-ceramics is based in hambrug and ships worldwide. shipping charges may vary with item and location.

in most cases your order will be shipped within 1 to 3 business days.

please allow up to 4 weeks of delivery.

please note: no arrival time guarantee on international shipments.

all domestic and international orders will be shipped with dhl. or hermes versand in case the shipping