Delivery

Click and Collect Information

Click and Collect

All online shop customers can choose to use our Click and Collect service with no charge.

Orders can be collected from either our Surrey or London branches where our friendly staff will be happy to load your vehicles for you if required. You will be able to choose whether you would like to collect from either Surrey or London as part of the checking out process.

Following an order you will receive an email from our team notifying you of when your order is ready for collection. Please bring this with you when you come to collect your order.

Alternatively, you may choose to use our high quality delivery service for a small charge.

Delivery Information

We offer a Delivery service for any items purchased through our online shop.

For the majority of items delivery is free for any order over £100 with a delivery charge of £7.50 per basket applying for orders under £100.

For outsize or bulky items we are happy to provide you with a customised quote which will be based on the quantity ordered as well as the location to which we are delivering. For easy access to a customised quote simply request a quote from within your checkout basket. You will receive an email when the quote is available directing you back to your basket to view the delivery charge, check out and complete your purchase.

Delivery is by our trusted suppliers. According to the items you order, your items may not all be delivered at the same time, but if they arrive separately you won't incur additional delivery charges as a result.

We deliver to most postal areas in the UK, but regret that we are currently unable to deliver to the following areas:

Pallet & Packaging Delivery Prices Table

For the majority of items delivery is free for any order over £100 with a delivery charge of £7.50 per basket applying for orders under £100.

For outsize or bulky items we are happy to provide you with a customised quote which will be based on the quantity ordered as well as the location to which we are delivering. The following table shows some sample rates for various postcode regions in the UK. Please note that these are only examples and are intended for guideline purposes only. Prices may well differ according to the quantity of items ordered and/or the exact location.

Changing or Cancelling an Order

We regret that in general, changes to an order cannot be made once you've placed it. However, we do understand that there may be circumstances where you may want to amend an order you have placed. Please see below for your options and cancellation rights.

To add products to your order, please place a new order for these items.

To change details of your delivery address, remove items from your order or cancel it completely, please contact our team for advice on 01932 833866 between 9am and 5pm Mondays to Saturdays or email us on sales@clifton.co.uk Please be ready to quote your order date.

If your order has already been despatched or delivered, please follow our Returns instructions below or return the items to our site at Clifton Nurseries, Woburn Hill, Addlestone, Surrey KT15 2QG.

Consumer Contracts Regulations 2013

This legislation offers you the following cancellation rights when you buy online or by phone:

You are entitled to cancel your contract if you so wish, provided that you exercise your right no longer than 14 days after the day on which you receive the goods or services.

If you wish to exercise your right of cancellation, you are obliged to retain possession of the goods and take reasonable care of them.

To exercise the right to cancel, you must inform us of your decision to cancel your contract by a clear statement, including details of your name, address, phone number, email address and details of the order you wish to cancel.

If you decide to cancel, you should return the goods to us at your cost within 14 days of such cancellation and we will reimburse to you (by the method used to pay for the original transaction) the amount in relation to goods to which cancellation rights apply. This includes the cost of delivery.

We may make a deduction from the reimbursement for loss in value of any goods supplied, if the loss is the result of unnecessary handling by you. We will make the reimbursement no later than 14 days after the day we receive back from you any goods supplied.

Returns Procedure

We aim to always despatch premium quality products and plants to you, packaged and transported in such a way that the products and plants arrive in perfect condition. However, if you do have any concerns or problems, please contact us on sales@clifton.co.uk or call 01932 833866.

If you receive any items that are damaged or defective, please contact us within 14 days with the details and return items within 28 days for a replacement or a refund. Please be sure to give us your order details and return the item in its original packaging.

If you receive a plant that is in bad condition when you take it out of the box, please contact us immediately and send us a photograph with your order reference. Please remember that plants differ in appearance at different times of the year. For example, if you purchase a deciduous shrub in winter it will arrive with no leaves - but the leaves will of course emerge again in the spring. Perennial plants may have minimal leaves in winter, or may be completely dormant - this does not stop them growing perfectly normally in the spring. Assuming that you have contacted us within 14 days of receipt, once we have identified that there is an issue we will be happy to arrange for a refund or replacement.

Our plants (all fully hardy shrubs, trees and perennials, excluding bulbs and annuals) are all guaranteed for two years after you've bought them. If the plant fails in the first 24 months, send us a picture of the plant along with your order reference for us to investigate and refund or replace.This guarantee does not include any plants damaged due to lack of watering or lack of proper horticultural care.

You can return anything you're not happy with within 28 days of receiving it as long as you contact us within 14 days of its receipt, it is returned in the original packing and the item is returned in the same condition in which it was despatched. Return delivery costs are at your own expense and until we receive the items you are returning they are your responsibility. For your protection and peace of mind, we recommend you use a recorded delivery service to return items. Assuming the item is returned within 28 days in its original condition and in original packaging we are happy to refund the value. If the item has been damaged, used or is not returned in its original packaging, we reserve the right to withhold a percentage of the refund value if the item needs to be reduced in price for resale.