Your resume is your identity in the professional world. People work hard to make a strong resume so that they can have a strong career. Your resume is the thing that vouches for you before your employer has even met you, so it is essential to make a customer service resume that appeals the employer to call you.

Whenever you apply for a job, you need to have a strong resume. You might be looking for a specific job in the field so it is essential that you mention all the details regarding what you are looking for and what you will be bringing to the table. This is why your resume needs to be customized according to the job you are applying for. If you are applying for a customer service representative, then you need to keep in mind that the job is for people who will play a role in helping others, making the company look good as well.

Appealing Qualifications in Your Customer Service Resume

Whenever you start a job, you have to understand what your qualifications are. You need to be qualified for the job. Here are a number of skills you need to have:

You should have ample information regarding the company and know about the products and services provided by the company.

You should have proper knowledge of everything and be able to take orders and administer things such as payments, billing and deciding charges.

You should be good listeners who respond well to problems.

You should be polite and be able to handle complicated situations in a proper manner.

You should be able to make necessary changes such as update or review the customer accounts.

You should be able to note down and document details of clients and be able to find records of their service history.

Samples-Prior Work Level

A professional who is able to handle people’s problems and coordinate with them, in order to establish strong customer relations. Catering to people’s complaints and their concerns, in addition to effectively handling returns and changes in the product.

Education

ABC, 123, University 2009-2013

Major: Advanced Physics Theory

Work Experience

Team Leader

ABC Call Centre 2013 – Present

Responsible for leading the customer service representative and supervising the team while on the job. Responsible for handling customer accounts and validating information of accounts if complaints arise.

Customer Service Representative

DEF Call Center 2011-2013

Attending calls and catering to the needs, demands and complaints of customers. In charge of returns and product upgrades. In charge of the customer account reviews and upgrades.

For a specific and detail customer service resume sample, just click the link below:

This was good information. However, while writing a customer service resume the applicant must also study the job description, different skill sets and power keywords related to the job profile to use in their resume to make it more proficient.