If you select this option, on your next visit to ethiopianairlines.com you will be redirected
to the site of country and language that you have set to be remembered. To be able to recognize
your selection, we use a 'cookie' (a small text file) that we store on your computer.
If you do not want us to use cookie on your computer, please do not check 'Remember my selection' box.

Your ShebaMiles membership card will be sent to your address once you achieve Silver and the next higher Tier levels.

You can use your membership number or temporary card until you receive your permanent card. You can also log in to your ShebaMiles account online to download your digital card for all Tier levels and use it to receive services according to your Tier status.

Please make sure that you have provided a standard physical mailing address so that you can receive your card within four weeks.

Please log in and check the mailing address in your profile and as per the mailing address standard of your country of residence and if it is complete, please click on 'Lost Card Replacement Request' here.

You can request missing mile credit online using your membership number as log-in ID and password. For flights completed with Ethiopian, please follow this link and fill out the necessary self-explanatory requests:

You can request missing mile here for flights completed with Star Alliance member airlines and Malawian Airlines. For your missing flights on ASKY, please forward the scanned copy of your tickets and boarding passes to shebamiles@ethiopianairlines.com.

If you are a member of Star Alliance member Airline Frequent Flyer Program and in order to receive credit for missing flights, you will need to send a copy of your ticket receipt and original boarding passes to your Loyalty program service center. For such situations, it is always advisable to retain your original boarding passes and a copy of the tickets until the miles appear in your account statement.

The miles earned are valid for 3 years as of the date they are credited to your account. The information regarding the expiring miles(if any) is indicated on your mileage statement which is sent to your email address as well as displayed online after logging in to your account using this link.

The validity of expiring miles will be extended for one more calendar year if you travel on full fare tickets, purchase miles or register eligible activities from services taken with our Non-Airline Partners during the year when your miles are due for expiry. Please note that activities such as award mile refunds and flights taken on ShebaMiles award tickets will not extend the validity of your expiring miles.

You should order Upgrade Award at Ethiopian Airlines ticket office for a higher cabin on advance reservation. Upgrade Award can also be completed at check-in and boarding process using a purchased ticket and confirmed boarding pass on the actual boarding date. Please log on to your membership account and click here.

However, for upgrade applications on Star Alliance member airlines is allowed only through the Ethiopian Airlines website. Please log on to your membership account to process your Star Alliance upgrade award.

Application for an Award Ticket is open from 365 days to 2 days before flight departure.

Application confirmed more than 96 hours before scheduled flight departure should be ticketed before 72 hours before scheduled departure. Applications confirmed within 96 hours should be ticketed within 24 hours of the scheduled departure.

ShebaMiles is the Frequent Flyer Program of Ethiopian Airlines. ShebaMiles Program Members can earn miles through flying on Ethiopian Airlines, ASKY Airlines, Malawian Airlines and Star Alliance Partner airlines and using the services of Non-Airline Partners. Once enough miles are accumulated, they can be redeemed for Award Tickets and Class Upgrades on Ethiopian Airlines and its partners.

You shall have your unique, personal and valid email address in your ShebaMiles profile to generate your password. If you do not have an email address or if you are not using the email address found in your profile anymore, please send us the scanned copy of your current passport with your email address to ShebaMiles@ethiopianairlines.com.

To retrieve your password on your already existing email address in your profile, please click here. Your password will be sent to this email address.

Blue membership has an effective date that represents the qualification month and year and has no end date. Silver & Gold memberships have at least 12 months of validity when a member has qualified for the membership not involving Retroactive Mile registration. Platinum membership has at least 24 months of validity when a member has qualified for the membership not involving Retroactive Mile registration. Retroactive Mile registration affects the qualification date, which may also affect the validity period.

Priority Reservations Waitlisting - when there aren't any seats left on your preferred flight, gives you priority should a seat become available. (Not permitted for Star Alliance Award tickets.)

Priority Airport Standby - gives you top priority when standing by for a flight at the airport.

Star Alliance Gold Benefits

Priority Reservations Waitlisting - when there aren't any seats left on your preferred flight, gives you priority should a seat become available. (Not permitted for Star Alliance Award tickets.)

Priority Airport Standby - gives you top priority when standing-by a flight at the airport. (Not permitted for Star Alliance Award ticket travels.)

Priority Airport Check-in - allows you to check-in at the Business and/or First Class counter.

Priority Baggage Handling - like you, your bags get priority treatment and are among the first to be unloaded.

Extra Baggage Allowance - an additional 20kg or one additional piece of luggage (on transatlantic flights) which means you can check in three bags instead of two.

Priority Boarding - enjoy the freedom of boarding at your convenience along with First and Business Class passengers.

Airport Lounge Access - Star Alliance Gold card holders and one guest, have access to any lounge around the world that is identified with a Star Alliance Gold lounge sign when departing on a Star Alliance flight, no matter which class of service they travel in.

Just look for the 'Star Alliance Gold' sign outside the lounge and present the ticket for your same-day Star Alliance flight, your boarding pass and your Frequent Flyer Program card featuring the Star Alliance Gold logo. Guests must enter the lounges with an eligible Star Alliance Gold member and must depart on a Star Alliance member airline, but may travel on a different flight.

If your name error is due to spelling or name order like swapping of first name and surname, please send us the scanned copy of your valid passport at ShebaMiles@ethiopianairlines.com by indicating your ShebaMiles membership number. Please try to use the email address in your ShebaMiles profile as much as possible.

For last name/surname changes and full name changes due to marriage or legal authorizations:

The name change request should be accompanied by copy of the relevant original document authorizing the change /court order or marriage certificate or other decision if any. It should not be accompanied by the evidence of the change (passport) only.

The request should be accompanied by relevant documents copy i.e. ShebaMiles membership card, your previous and new valid passport or your previous and current government Id if you do not have a passport.

English translation of non-English documents.

Ethiopian Airlines may require the member to take such steps to verify the genuineness of the name change request through different means if Ethiopian Airlines has any suspicion.

Your ShebaMiles membership card will be sent to your address once you achieve Silver and the next higher Tier levels.

You can use your membership number or temporary card until you receive your permanent card. You can also log in to your ShebaMiles account online to download your digital card for all Tier levels and use it to receive services according to your Tier status.

Please make sure that you have provided a standard physical mailing address so that you can receive your card within four weeks.

You can request missing mile credit online using your membership number as log-in ID and password. For flights completed with Ethiopian, please follow this link and fill out the necessary self-explanatory requests:

You can request missing mile here for flights completed with Star Alliance member airlines and Malawian Airlines. For your missing flights on ASKY, please forward the scanned copy of your tickets and boarding passes to shebamiles@ethiopianairlines.com.

If you are a member of Star Alliance member Airline Frequent Flyer Program and in order to receive credit for missing flights, you will need to send a copy of your ticket receipt and original boarding passes to your Loyalty program service center. For such situations, it is always advisable to retain your original boarding passes and a copy of the tickets until the miles appear in your account statement.

You should order Upgrade Award at Ethiopian Airlines ticket office for a higher cabin on advance reservation. Upgrade Award can also be completed at check-in and boarding process using a purchased ticket and confirmed boarding pass on the actual boarding date. Please log on to your membership account and click here.

However, for upgrade applications on Star Alliance member airlines is allowed only through the Ethiopian Airlines website. Please log on to your membership account to process your Star Alliance upgrade award.

Application for an Award Ticket is open from 365 days to 2 days before flight departure.

Application confirmed more than 96 hours before scheduled flight departure should be ticketed before 72 hours before scheduled departure. Applications confirmed within 96 hours should be ticketed within 24 hours of the scheduled departure.

The miles earned are valid for 3 years as of the date they are credited to your account. The information regarding the expiring miles(if any) is indicated on your mileage statement which is sent to your email address as well as displayed online after logging in to your account using this link.

The validity of expiring miles will be extended for one more calendar year if you travel on full fare tickets, purchase miles or register eligible activities from services taken with our Non-Airline Partners during the year when your miles are due for expiry. Please note that activities such as award mile refunds and flights taken on ShebaMiles award tickets will not extend the validity of your expiring miles.

First Name*

Last Name*

Email*

ShebaMiles ID*

Feedback

Welcome to our new ShebaMiles webpage. We would love to hear your feedback about it. Please take few minutes of your time and fill the below form.

How would you rate the new ShebaMiles webpage in a scale of 0-10?

1
2
3
4
5
6
7
8
9
10

Please select a category below for specific feedback

Problem

Suggestion

Compliment

Other

Thank you for your feedback. Please note that your feedback should only be about your experience on the new ShebaMiles webpage. Your feedback is going to be used to improve the new webpage and please note that there will be no reply from Ethiopian. If you have specific query concerning your ShebaMiles account please use the contact us page here.

Sign-up problemCan't log inSite design/usabilitySite contentOther

New featureSite design/usabilitySite contentOther

Site design/usabilitySite contentOther

If you have something to tell us that is not a problem, suggestion or compliment concerning the new webpage please use the space below and press ‘send Feedback’

{{fdtitle}} << Back Please tell us if you have faced any problem while trying to Sign up Press ‘Send Feedback’ when you finish writing in the box below

{{fdtitle}} << Back Please tell us if you have faced any problem while trying to log in to your account. Press ‘Send Feedback’ when you finish writing in the box below

{{fdtitle}} << Back Please tell us if you had any problem on using the website in terms of clarity, ease of use, speed, number of errors encountered etc… Press ‘Send Feedback’ when you finish writing in the box below

{{fdtitle}} << Back Please tell us any problem you have noticed on the content of the webpage. Press ‘Send Feedback’ when you finish writing in the box below

{{fdtitle}} << Back Please tell us any other problem you have faced. Press ‘Send Feedback’ when you finish writing in the box below

{{fdtitle}} << Back Is there any new feature that you would suggest the new webpage shall incorporate? Press ‘Send Feedback’ when you finish writing in the box below

{{fdtitle}} << Back Do you have any suggestion in terms of clarity, ease of use, speed, errors encountered etc… of the webpage? Press ‘Send Feedback’ when you finish writing in the box below

{{fdtitle}} << Back Do you have any suggestion on the content of the webpage? Press ‘Send Feedback’ when you finish writing in the box below

{{fdtitle}} << Back Please give us any other suggestions you may have. Press ‘Send Feedback’ when you finish writing in the box below

{{fdtitle}} << Back What have we done good in terms of clarity, ease of use, speed, navigability etc… of the webpage? Press ‘Send Feedback’ when you finish writing in the box below

{{fdtitle}} << Back Is there something you commend us about the site content? Press ‘Send Feedback’ when you finish writing in the box below

{{fdtitle}} << Back Any other compliments you might have concerning the new webpage? Press ‘Send Feedback’ when you finish writing in the box below