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Paper jam means just that. Look for paper or a piece of paper jammed into a gear or stuck between a roller or even in your ink cartridge . When you put in your new ink did you take off the protective seal and run the HP software to check if it is reading the Cartridge ,You might want to read the instruction on how to install an ink cartridge. It might also help you ?

Paper jam message occurs when there are stuck papers inside the printer. There are several ways on how to correct this problem, either you remove the visible stuck paper manually or replace the toner or ink cartridge. Below are the steps you'll want to follow when this problem still occurs.

1. Turn off the printer. Turn the printer off and on to see if it can automatically clear some or all of the jam.

2. Inspect the location or tray the printed paper ejects to. If the stuck paper is visible manually remove it. Remove any paper trays. Inspect them for wrinkled or damaged paper.

3. Open the printer door that allows you access to the printer ink cartridges or toner and look for any stuck paper. If the stuck paper is visible manually remove it.

4. If necessary, remove the toner or ink cartridge. Place it in a bag or away from light to avoid damaging it.

5. If you find a piece of jammed paper, remove it by holding it with both hands and pulling firmly. The goal is to keep the paper from tearing. If several pieces are jammed together, try pulling out the middle piece first to loosen the jam.

6. If the paper does tear, try rotating the roller gears manually to free the paper . Don't force anything.

7. Replace the toner or ink cartridge and paper trays, close any doors you opened and turn the printer back on.

8. If the printer paper jam message still appears, then there is still some paper in the printer. Reinspect the paper path and try repeating the above steps again.

Hello nicfurtaw, there are dried ink on the ink carousel, or cradle, you may need to soften the ink. Use cotton buds, dip into warm water and gently wipe the ink hole where the ink pass through, until the carousel is clean.

Great job on taking out the paper jam without tearing it. Maybe the sensor got stuck and printer keeps thinking it's still has a paper jam. Remove the ink cartridges from the printer. Close the cover. Unplug the power adapter from the printer. The power adapter is the rectangular black box behind the printer where the power cord is attached. Wait at least 30 seconds before plugging it back in the printer. When the printer's ready, reload the cartridges then close the cover. If this doesn't help, I strongly suggest you contact Lexmark technical support to further investigate the problem. Thanks

Open up the cartridge to reach the ink
chamber within. For color and photo cartridges, just remove the lid with
a sharp knife (insert it where the black and colored plastic meet) to
find the three fill holes. On black cartridges, make a hole with a
heated pin or drill on top of the cartridge where the letter "K" is.

Step 2
Check the chambers in a color/photo cartridge to determine
which color ink is in which chamber. Insert a different toothpick or pin
into each chamber to draw out yellow, cyan or magenta ink.

Step 3
Fill a plastic syringe bottle with enough ink in the color
you are refilling. A black ink cartridge should
need 10 to 15 milliliters. A color/photo cartridge takes 5 milliliters
of each color.

Step 4
Insert the syringe needle into the cartridge, sending the tip
down to the bottom. The chamber contains a sponge, so you will need a
small bit of force to push it in.

Step 5
Inject the ink into the cartridge. Unlike other brands of
cartridges, you want to saturate the sponge with ink in a Kodak
cartridge. Depress the syringe plunger slowly until you can see the ink
begin to surface on top of the sponge.

Step 6
Wash all ink residue out of the syringe after you've refilled
one shade of ink. If you intend to refill another color immediately,
dry the syringe out first.

Step 7
Replace the lid on a color/photo cartridge. Apply a strip of
tape to the spot where you first removed the lid to secure it. You don't
need to seal a hole you drilled in a black cartridge.

Step 8
Leave the cartridge standing in a secure spot overnight. This
helps the ink settle within the cartridge for even printing once the
cartridge is back in the printer.

We have several of these in our company and the most common "Carriage Jam" cause is a glob of black ink in the bay on the right side. Once glob is removed, and "Carriage Jam" message appears again, press OK, and it prints fine from then on. Today the black ink glob was flat on top. Watch out for leaky cartridges, as the design of the particular HP device provides a nice catch pan for the tri-color ink cartridge, but not for the black one, so a leaky cartridge, besides being expensive and wasteful, can goop up the bay causing the carriage jam error message to try to get you to take a closer look.

the ink collector(well) hav accumulated much ink overtime its due to be serviced.remove the cartridges move the carriage to the middle remove the ink collector pad and clean , clean the collector with methylspirit check for the sensor beside and clean if blocked