Outsource-Philippines.com Reviews BPO’s Prime Destination

Business process outsourcing(BPO)
is one of the most flourishing industries in the Philippines. Besides competitive labor cost and infrastructure offerings, it is also home to a large pool of talented English-speaking people. Thus, it is not surprising why it is among the top choices of foreign companies worldwide. Just recently, Tholons 2013 listed Manila, Philippines as a top outsourcing destination next to Bangalore and Mumbai in India.

The Philippines as a BPO Hub

When it comes to outsourcing, it’s always a battle between India and the Philippines. Though India has a huge population that can tap more outsourcing firms, the communication skills and familiarity of Filipinos to western culture have given the Philippines a competitive advantage. According to the Information Technology and Business Process Association of the Philippines (2012), the business process management in the country has employed 776,794 Filipinos reflecting a 21 percent growth from 2011.

Besides exceptional communication skills, Filipinos are also known for their positive attitude and high level of competence. Contact centers in the country have a wide range of technologies (ex: IP telephony and social media)that help agents effectively communicate with customers. Moreover, it offers a number of compelling benefits such as the following:

The Philippines is a global leader in voice-related BPO;

It has low infrastructure and labor costs—approximately 80 percent less than developed countries;

It has large and developed central business districts;

It receives a strong support from the academe and the government;

It has the fastest growing workforces in the world; and

It has a highly skilled and educated resource pool.

5 Things to Keep in Mind in Outsourcing

Outsourcing your business to a different region or country takes a lot of risks. While you can choose among a large number of BPO companies, it is important to consider several factors before signing a contract.

Are you looking for innovation? Would time zone differences affect your business? What domain expertise do you need? These questions should determine your considerations in choosing a perfect location.

Before outsourcing in the Philippines and/or other regions in the world, you may consider these following points:

Cost/pricing– Pricing is one of the most important considerations in outsourcing a business. It is important to determine whether your prospective outsourcing company could eliminate or control unnecessary operation and administrative costs.

Flexibility– Choose an outsourcing company that could understand and provide solutions to your clients’ concerns effectively and appropriately.

Management Team– Since the management team would determine your business success, it is important to choose experienced leaders who can fulfill your business objectives.

Communication– Your prospective outsourcing company should be prompt in providing answers to queries. Moreover, it should be competent in asking information to your clients to avoid delays in decision making process.

Reliability and Stability- Besides infrastructure security, an outsourcing company should also have a compelling technical support system.It should have backups for down times to ensure business continuity.

For more helpful tips in outsourcing, you may visit www.outsource-philippines.com or review other BPO articles and contents online.