We have a strange problem thats happned with our forum today, when viewing as a guest everything is fine OK.

However, as soon as you log in as a member, each section shows the topic at the bottom of the page, meaning when the section opens it looks blank until you scrol down, then the topics appear? Whats caused this? It was fine lasy night and even this morning? yet since this afternoon its been doing this! Have recyned the forum but this hasnt rectified it?

I run CCleaner after every online session, I also cleared forum cookies and rescynced but it's still doing it? It was also doing it on my other half's PC logged in as member? havnt spoken to any other members yet to find out if they are having the same problem.

Looks fine if you are a guest, but members and Admin etc are seeing this problem, when you go to a section the topics dissapear from the top of the page to the bottom of the page? sign up if you wish to see the problem can always delete you later?

Need to get this sorted as its doing it all the time now, was fine until yesterday!

That's a known problem. It has been happening over the 3.5 years I've been using forumotion forums. On and off, not v often. I'm also getting error messages when posting, it 'times out' I think is the technical term. Message says: could not retrieve the URL. Understand it means it can't connect to the forum's servers (on time).

What theme do you suggest? how will this alter the appearance of our forum? (we like it how it is) other than we would like it split into catogorys so easier to navigate (havnt quite worked this out yet)

Thanks wow99, thats a real shame to know thats a known problem? why cant this be sorted if forumotion are aware of it?

I would be very surprised if a change of theme would make a difference. I would question that and wait maybe for others to come along.

I don't know if it has ever been reported so don't know if they are aware. Not all problems are solved or admitted they are the forums' problems. If it is to do with their servers they won't go oh yes that's the server not always working v well.

Trying to think if there are any forum settings we could have changed? that would have caused this problem? We know for certain, it was fine Friday but has been doing this ever since?

Do we have too many topics or something? We want to create some categorys so certain topics are in different sections rather than one long list as we have it currently (Wow99 has helped explain this to me) just trying to think why it's gone like this when its been fine almost a fortnight

I tried a forum restore back to when we know the forum was working fine which still didn't fix the issue.

We have a good group of members but we are scared this problem will cause members to lose intrest in our forum, it is very annoying. Is this something we have done in the settings or is it down to the hosting? Please remember this problem only occurs to members who are logged in, viewing as a guest does not seem to be any problem?

If you think its incorrect settings, then what should we be checking in the admin panel / forum settings? (we havnt made that many alterations TBH)

CruizingComet, not long after I started my forum I had a slightly similar problem occur. Whilst the topic, & posts, remained at the top of the page where they belonged, the Edit, New Topic, Post Reply & Quick reply windows were way, way down the page. You had to scroll forever to find them.

No one here was able to come up with a suggested fix, so in desperation, I reinstalled the same skin. This fixed it & I have not had this problem again. That was a phpBB2 skin. Since then I have switched to phpBB3 & changed skins a few times without any further problems.

joybells wrote:CruizingComet, not long after I started my forum I had a slightly similar problem occur. Whilst the topic, & posts, remained at the top of the page where they belonged, the Edit, New Topic, Post Reply & Quick reply windows were way, way down the page. You had to scroll forever to find them.

No one here was able to come up with a suggested fix, so in desperation, I reinstalled the same skin. This fixed it & I have not had this problem again. That was a phpBB2 skin. Since then I have switched to phpBB3 & changed skins a few times without any further problems.

Thanks for the advice Joybells

If I change skins then will the appearance of our forum change? we are not even sure what skin we have, think it was something silver? where do I check this in my settings? and which skin seems the most stable / reliable?

It means to just make an account called "Test Account" (or whatever else you want) that has regular member permissions. This way, an administrator or otherwise can view the forum through the eyes of a regular member.Hope that helped.

ToTheFuture wrote:It means to just make an account called "Test Account" (or whatever else you want) that has regular member permissions. This way, an administrator or otherwise can view the forum through the eyes of a regular member.Hope that helped.

Thanks for the replies

Do you mean create a "New Member" called "Test Account" ? or is there an actual way to create a specific "Test Account" ? (sorry if I'm sounding dumb)

Just an update, our forum now appears (for now at least) to be ok since my last post

I have another question if I may be so bold one of our members has conntacted us to sat they are unable to access the "Todays Active Posts * Todays Top 20 Posters * Overall Top 20 posters" that shows at the bottom of the page above who is online? is this a setting we have not enabled? it works fine for us as moderator & admin? or is the member doing something incorrect maybe?

It simply "locks the post for new reports", just as it says! But that's a good question, I was just about to ask that elsewhere. Is there a way to disable locking a topic for new reports, or at least a way to only let moderators or admins lock it?