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Transition to Next Generation 9-1-1

Category: The Future is HERE!

Instructor(s): Christy Williams, ENP

You know the basics of Next Generation 9-1-1, your community is looking at converging technologies and making some changes in your networking and call routing, and you are, quite frankly, a bit overwhelmed! Between budget considerations, technical planning, operational planning, and governance issues, there is great deal to accomplish before an NG9-1-1system can be fully implemented. But what is your transition plan? Is there an order to move in or a checklist to make sure you do everything that needs to be done?

Come to this class and learn some transition strategies for planning your migration to Next Generation 9-1-1. Whether you are going the baby-steps route or looking to do it all at once, we will talk you through the creation of a master plan for this major change that is occurring in our industry. Topics include: a review of NG9-1-1 and its impact on PSAPs; working with a consultant (or not); developing a master plan; developing a transition plan or migration path; components of NG9-1-1 (technology, operations, standards); procurement; and implementations in progress.

NENA Courses - GIS, Databases & Systems

Over the past decade, the telecommunications industry has advanced at what was once an unimaginable rate. The 9-1-1 community has struggled to keep pace and to adapt and modernize the existing emergency communications system. In order to truly maintain the level of service expected by the public, public safety communications must move towards a new paradigm.

Attendees of courses in the Future is HERE suite of offerings can expect to learn about the future of our industry – an IP-enabled, inter-networked, “system of systems” that has come to be known as Next Generation 9-1-1(?). These courses demonstrate how the ever-evolving technological landscape will affect all aspects of 9-1-1 operations, systems, and public policy.

This course is geared toward the operational perspective and is designed for managers, supervisors, and administrators. It introduces attendees to the world of NG9-1-1 systems, software, databases, and the data contained therein. Starting with the basics, participants will gain a foundational understanding of the roles each of the many databases play, how they work together, and their basic data requirements. Understanding the roles and capabilities of these different databases in NG9-1-1 will allow agencies to make informed decisions and develop the necessary policies and requirements as they move toward NG9-1-1.

Attendees will become versed in the methods, standards, and best practices needed to create and maintain highly accurate GIS data for current and future 9-1-1 systems. Further, participants will explore critical topics such as relevant NENA standards, mapping accuracy, data synchronization issues, verification of wireless Phase I & II information, and funding and revenue concerns. In addition to standard course materials, each attendee will receive a 90-day evaluation copy of ESRI’s ArcView GIS.

During the class, attendees will explore how MSAG Coordinators, Database analysts, and GIS professionals will work together to build and maintain the PSAP’s data needs. Designed to be informative, entertaining, and easy to understand, this course reviews the data development required for NG9-1-1. Progressively building on a solid foundation, attendees will come away with a better understanding of NENA’s concepts and principles of a fully NG9-1-1 PSAP environment, and the data needs to meet today’s and tomorrow’s 9-1-1 challenges.

Next Generation 9-1-1 is coming, and you (and your database) need to be prepared! But don’t worry; this course will demonstrate how to proactively improve your existing databases, while simultaneously preparing for NG9-1-1(?). Do you know the factors challenging your database quality?

Next Generation 9-1-1 will revolutionize how the public accesses emergency services and alter the entire technological landscape within which existing public safety agencies operate. In addition to addressing how NG will transform the traditional 9-1-1 model, participants will explore the evolution of IP-based communications, transition issues, and NENA’s Next Generation 9-1-1 activities. This constantly updated, one-of-a-kind offering covers these issues and more, and is for anyone looking to see what the future holds for emergency response.