When you buy a myki card from a myki retail outlet, you must also top up with myki Money (minimum $1) or myki Pass (minimum 7 days) to activate it. You can't travel on public transport without an activated myki card.

All myki retail outlets can provide tax invoices (receipts). Simply request a receipt when you buy or top up your card, and ensure you check your transaction details before leaving.

Regional customers can buy a pre-loaded myki card at some staffed V/Line stations outside the myki area. If boarding a service at an unstaffed station you can buy from a V/Line conductor.

Find your nearest retail outlet, including services they provide, by using the location finder below.