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Two Factor Authentication (2FA)

What is Two Factor Authentication?

Also known as 2FA, Two Factor Authentication adds an extra layer of security to authenticate users when they log into Wise-Sync and Wise-Pay.

The first layer consists of account details that a user must remember

Your Username and Password

The second layer consists of something that the user has(i.e. a physical object)

In this case, a mobile device

The user's device must have a two factor authentication app such as Microsoft Authenticator or Google Authenticator installed. These apps are available from the app store applicable to the user's device.

How to Activate 2FA

Contact support to activate 2FA for your Company's Account and advise whether 2FA needs to be Required or Optional

Required - All users in your account must configure 2FA for their user profile at next login once 2FA is activated for your Company's account.

Optional - All users have the option to enable 2FA in their user settings.

Account Configuration

Account Admins can configure whether 2FA is Required or Optional:

In Wise-Sync, go to your Account > Options

Set 2FA Mode to either Required or Optional

Click Save

User Profile Configuration

The user's device must have a two factor authentication app such as Microsoft Authenticator or Google Authenticator installed. These apps are available from the app store applicable to the user's device.

2FA Mode = Optional

All users have the option to enable 2FA in their user settings

2FA Mode=Required

All users in your account must configure 2FA for their user profile at next login once 2FA is activated for your Company's account

Enable 2FA and Enrol User's device

The user must be logged in and perform these steps with their own device.