Career summary

Feb 2012 - Nov 2015

V VIP Senior Cabin Crew

Al Jaber Aviation, United Arab Emirates,

Overall in charge of the whole cabin and catering orders when flying as a single operator

Working effectively on own initiative and as part of a team to ensure the safety and well-being of VVIP guests during flights to various destinations

Conducting safety demonstrations prior to take-off and carrying out checks throughout the cabin

Management of galley on board

Providing excellent VVIP enhanced service to guest on board

Handling VVIP guest and business travellers and providing excellent service according to their needs.

Organising VIP catering on the aircraft keeping in mind the guest preference

Jan 2005 - Jan 2012

Business & First Class Cabin Crew

Etihad Airways, United Arab Emirates

First class suite trained.

Commencing employment as Cabin Crew before completing the basic cabin crew training necessary for promotion of economy class, business class and First Class Cabin Crew(7 years)

Providing presently excellent business and first class(inspired service) to the premium zone guest

Working effectively on own initiative and as part of a team to ensure the safety and well-being of premium zone guests during flights to various destinations

Conducting safety demonstrations prior to take-off and carrying out checks throughout the cabin

Management of(business and first class) galley also to ensure organisation of food and service

Providing excellent first class enhanced service to first class guest on board

Handling VIP guest in first class and providing excellent service according to their needs.

2003 - 2004

Promotor of Independent Event Managment Agency,

Events Managment Company,(Self Employed), Delhi, India

Planning and organising a range of successful events for brand promotions on behalf of major local clients

Recruiting staff, making costumes and coordinating the execution of the event to ensure client satisfaction as well as providing hosts and hostesses for in-house events

Key Clients

Radisson SAS Hotel Delhi (Christmas celebration)

Jose Cuervo, India (major tequila promotions)

2000 - 2003

Freelance Brand Promotor

Promoter,
Event Management & Brand Promotions Agency, India

Playing a pivotal role in the promotion of key brands through the development and execution of innovative marketing and sales events managing the selection of staff and creating costumes to suit each event with responsibility for the overall success of the event,

2008 Management Compliments:-for being influential and very cooperative towards colleagues

2007 Management Compliments:-for supporting the flight

2006 Guest Compliments:-for excellent Guest service

Education

Education

2000 - 2004

Bachelor Degree: Bachelor in Arts, Delhi
University,India year

Delhi University

1997 - 2000

Certificate: Beauty Culture & Grooming (one year)

Beauty Course

1997 - 2000

High School Education

Mater Dei Convent High School

Valid visas

UAE (Residence Visa) (work permit) - Date of expiry: 27-01-2016

USA (Crew Visa)(C1/D visa) - Date of expiry: 28-04-2017

USA (Tourist visa) - Date of expiry: 28-04-2022

U.K. VISA - Date of expiry: 19-08-2017

CANADA VISA (Tourist visa) : - Date of expiry: 01-11-2020

SCHENGEN VISA - Date of expiry: 15 -11-2015

(Above visas can be easily obtained after their expiry)

FURTHER SKILLS

I.T. Proficiency: Word, Basic XL spreadsheets , Basic IT Literacy

Languages: Fluent in English, Hindi, Urdu

Im a dedicated and enthusiastic professional with extensive experience working in customer service environments, capable of achieving the most demanding targets and objectives whilst remaining focused on delivering a high standard of service at all times. I naturally have good interpersonal skills and the ability to communicate concisely and articulately at all levels. I Enjoy being part of a successful and productive team and have the ability to handle high pressurised and a challenging working environment.

I am a Qualified First Aider and love Music & dancing, Reading and Exploring Cities & Towns.I also enjoy travelling, Visualising & Learning different Cultures also keen in visiting Museums . I enjoy doing beauty enhancement for my immediate friends and family and grooming them when they go out on special occasions. I love helping underprivileged children, I have also been sponsoring a sweet girl through world vision for 5 years who is know a happy 10year old. I also provide food & new and 2nd hand clothes to charity. I love feeding food to stray cats who live near my home each evening when I'm not travelling, I would love to own a cat but as I’m always travelling this permits me, as I live alone. I have a very high standard of cleaning and hygiene, im very caring and get great satisfaction when I’ve given my 100% as its in my nature to serve and help as much as possible weather its my personal matter or work.

My previous team leader also said comment's that I’m a dynamic team player who constantly achieves high standards in my work as, "Shruti is a key player in my team. She consistently meets her targets and has helped the organization improve their customer service procedures."

Refrences

On Request From:

1)Ex-Inflight Manager ( Al Jaber Aviation) ,Letter available on company letter head