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Upgrade to a newer version of the same ESET product has always been free.

Since we are approaching the release date of ESMC (ERA v7), I'd strongly recommend that you wait a few days until ESMC is released and then test upgrade on a small number of computers. There is a comprehensive guide how to perform upgrade (https://help.eset.com/era_install/65/en-US/export.html?migration_tool.html, https://support.eset.com/kb3607/) and we too are here to assist you should you need help. In such case, also let us know how many computers you have in your network, if you want to perform migration or install ERA v6 from scratch and if you want to use a Linux-based virtual appliance or you'll install it on a Windows Server.

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We are still on v5 and waiting for v7. The problems I see users have with v6 are not worth upgrade. As for v7, it has cloud version that we are testing and given results will still wait for few minor releases to be sure it's production ready.