Received a package today from PSA, it did not contain what the packing slip listed. I had ordered on 12/17/12 the following:1 - MOE lower kit, 2 - 30rd Pmags in OD Green, and 1 - 20rd Pmag. The package contained the MOE lower kit only.

I had spoke to PSA customer service on 12/27/12 who assured me that I would receive my entire order. They said they were backed up and it took some time to assemble the lower kits. 23 days after the order was placed the order was shipped.

I called customer service again today (about 30 times before I got through) they apologized and agreed to refund the money. I asked for some sort of recompense for being mislead, nothing big (maybe a 20% off coupon) they said NO.

Had they just told me the Pmags were not available on the 27th I could have ordered them at a premium elsewhere. Now they are near impossible to find even at $50 a pop.

*Received a response after placing a BBB complaint, details below...

** I received my original order and have notified the BBB that my complaint was resolved.

Last edited by keithmad; 01-17-2013 at 1:52 PM..
Reason: Circustances changed as listed in the thread

I see them ALL OVER the place for $35-$50. They are impossible to find at or near MSRP, however. That, an NO ONE knew that PMAGs were going to just disappear from the supply chain due to the crazy panic.

I had filed a complaint with the BBB concerning my dealings with PSA and the problems I listed above. I received a call from customer service apologizing for the confusion and the agent told me that the magazines I had ordered were available for me If I still wanted them. I said yes and she said she would ship them out with a tracking number by Monday.

Since the agent specifically mentioned the BBB complaint I would say that it was a good way to get somebody's attention over there. I will update this thread when I receive the mags.

I had filed a complaint with the BBB concerning my dealings with PSA and the problems I listed above. I received a call from customer service apologizing for the confusion and the agent told me that the magazines I had ordered were available for me If I still wanted them. I said yes and she said she would ship them out with a tracking number by Monday.

Since the agent specifically mentioned the BBB complaint I would say that it was a good way to get somebody's attention over there. I will update this thread when I receive the mags.

So they refunded your money, or at least offered to, and you still decided to file a complaint with the BBB?? Classy move, bud, real classy!

If you buy a gun from me and fail to pass background, I will keep at least 50% of the sale price to compensate me for the time you've wasted of mine (sale and failed sale pickup), so if you're in doubt, don't buy my guns.

Still a chump move, but that's one man's opinion. Don't even live in the state, but felt the need to sign-up here, just to whine about PSA? Hmmmm....

I did not see the article in the forum rules that said you had to be a California resident to be a member of this forum, my bad I guess...

I signed up because there are several threads here concerning PSA and their customer service. Definitely more here than the other forums I searched on and the info contained has been helpful.

NoNOS67, you mentioned the word "classy" in a previous post, it is obvious from this thread that many here are anything but "classy". Notice, that I did not need to use words like chump, whine, and loser; you fellas illustrated your immaturity all by yourselves.