Tenants Guide

FINDING A PROPERTY

Keep your eyes open for our boards, call into our office or check out our website. You can also visit www.onthemarket.com & www.rightmove.co.uk where you can set up alerts to notify you when new
properties are listed.

The rental market can be very fast moving so if you see a property you like don’t hang around book your
viewing as soon as possible. Be aware that there may be a number of people looking at the same viewing and
remember to phone us on the day of the appointment to confirm you will still be attending.

TO INITIALLY RESERVE A PROPERTY

Once you have found the property you want you will need to come into our office and pay the initial holding
deposit of one weeks rent. Once you have done this our referencing partners will email or text you a link to
complete your online application form. It is essential that you are accurate and honest in completing your
form so as to avoid any delays and/or the subsequent loss of your holding deposit and the property.

Once referencing is complete you will be able to sign a tenancy agreement. Prior to move in you will need to
transfer the “Move in Monies”. This will be your security deposit (5 weeks rent) plus your first months rent,
less the holding deposit you have already paid.

We will only ever take one application, so its first come- first served.

Continuing after the original term

2 months before the end of the tenancy we will contact you and your landlord about renewing the tenancy. If
both parties agree, new tenancy documents will be drawn up and arrangements made for signatures. There
is no longer a renewal fee to pay and if you do not respond about renewing we
will remarket and begin showing prospective tenants around the property, this would be approximately one
month before your move out date.

A tenancy is for a fixed period of time. If you need to vacate early, you will be responsible for paying the rent for the whole period that you committed to. Under certain circumstances we can re-offer the property and find a new tenant. However you will be responsible for the rent until the new tenant has moved in and the landlords re-letting fees (Minimum of £525)

Moving Out

At least 2 weeks before you are due to move out you need to contact us to arrange how you are going to
return the keys. You will be responsible for paying rent until you return ALL sets of keys. Once we have the
keys we will arrange a checkout. You will then be notified of any problems that we have found. Remember it
can be expensive if we have to arrange cleaners, decorators or any repairs which have to be deducted from
the deposit. Once deductions, if any, have been agreed we will arrange repayment of the remaining deposit
by bank transfer and usually within 21 days of the figures being agreed.