Have you checked the email reconciliation options on the device. What do you have showing when you go to Messages>Options>Email Reconciliation?

stuwhite

01-21-2009 07:49 AM

And also, can you activate that user fine on another device / another user fine on that device?

Gasan

02-13-2009 01:37 AM

I have a problem with an 8800 in the sense that we are unable to delete certain emails from a specific date and when we eventually got to work we could not get all the emails back to device.client is on bes

skyman84

02-13-2009 04:02 AM

Quote:

Originally Posted by Gasan
(Post 1283781)

I have a problem with an 8800 in the sense that we are unable to delete certain emails from a specific date and when we eventually got to work we could not get all the emails back to device.client is on bes

I believe when you reactivate a BB device, either one of two things will happen

1, If you didnt removed the user from the BES, it will just pick up from where the old BB left off, so no email's prior to the last one recieved by the old BB

2, If you did removed the user from the BES, then you will only get the emails going back to the limit set by the pre-population on the BES, I think it's 7/14 days max, up to 750 messages.