Friday Nov 01, 2013

By Hannes Sandmeier, Vice President of cMRO and
Depot Repair Development

Smart businesses are increasing their focus on core
competencies and aggressively cutting costs in their supply chains. Outsourcing
repairs can enable a business to focus on what they do best and most profitably
while delivering top-notch customer service through partners that specialize in
reverse logistics and repair. A well managed “virtual service organization” can
deliver fast turn times, lower costs and high customer satisfaction. A poorly
managed partner network can deliver disaster for your business.

Leveraging the combined power of Oracle
E-Business Suite and Oracle
E-Business Suite Extensions for Oracle Endeca, the Oracle Outsourced Repair
Solution provides a comprehensive set of tools that range from quick online
partner registration to partner claim reconciliation, from capturing parts and
labor to Oracle Cost Management and Financials integration, and from part
requisition to waste and hazmat
controls.

·Increase
return velocity: Users have the tools to view all orders in flight and
immediately know the current location, status, owner and contact point for repairs
so as to be able to remove bottlenecks, resolve discrepancies and manage
escalations

The Oracle Outsourced Repair Solution further demonstrates
Oracle’s commitment to helping supply chain professionals and service managers deliver
high customer satisfaction at the lowest cost.

For more information on the Oracle Outsourced Repair
Solution, visit here.