Questions & Answers- Can we place a sample order for trial&quest;- Yes&comma; definitely you can&period; Actually this is the best way for you to know us&comma; to check and test the quality of our products and services&comma; and to start our cooperation for the long term&period;

- Do you have the minimum order requirements&quest;- Yes&comma; we do&period; The minimum order requirements should depend on different models&period;

- How to make payment&quest;- We prefer a down payment of 30&percnt; of the total invoice amount by wire Telegraphic Transfer &lpar;T&sol;T&comma; or wire transfer&rpar; in advance or Letter of Credit at sight &lpar;L&sol;C at sight&rpar;&period; Then the rest payment to be made one week before shipment&period; We're sorry at present we could not accept any kind of credit card like Master&comma; Visa&period; For some areas&comma; we accept payment by Paypal or Western Union&period;

- How about the lead time &lpar;production period&rpar;&quest;- It depends the items and quantity of your orders and the season &lpar;busy or not&rpar; when you place the order&period; Usually it takes 35-60 days after having your confirmed order and down payment&period; For the sample order&comma; it could be ready just within 7-14 days if we have products in stock&period;

- How long does the shipment take from China port to mine&quest;- When your order is not large&comma; with very small quantity&comma; volume and weight&comma; we can make airmail shipment or shipment by express service to you&period; It will take about 5-10 days from Nanjing or Shanghai airport to most main airport in the world by airmail shipment&period; If choose express service&comma; it just needs about 5 days from Nanjing to any address in the world&period;If by ocean &lpar;LCL or FCL&rpar; from Nanjing port&comma; Shanghai port&comma; Tianjin port etc&comma; to reach those west coast main seaports &lpar;as Los Angeles&rpar; of North America takes 15 days more or less&comma; the east of main ports &lpar;as New York&rpar; about 30 days&semi; to reach main seaports &lpar;Hamburg&comma; Felixstowe&comma; Barcelona&comma; Genoa etc&period;&rpar; of Europe takes 30 days more or less&semi; to reach main seaports &lpar;as Port of Dubai&rpar; of Middle East takes about 20 days&semi; to reach main seaports &lpar;as Cape Town&rpar; of Africa takes 22 days more or less&semi; to reach main seaports &lpar;as Tokyo&comma; Busan&comma; Port of Kelang&rpar; of Asia takes about 3-5 days&period;If your order is less than a full container loading&comma; it usually takes little longer time&period;

- Do you have warrantee for your products&quest;- Yes&comma; we do&period; Normally&comma; within 3 months under solid evidence&comma; we will provide free replacements or credit notes for our customers&period; In practice&comma; we do wholesale business&comma; we always provide after-sales service for our customers&period; Considering the wood nature of the musical instruments&comma; sometimes it is very difficult to classify the root cause of the problem&comma; thus we always like to discuss with our customers case by case&period; It is sure we will always try our best to provide the solution for our customers&period;

- If we purchase large quantity orders&comma; can we get some extra service&quest;- Yes&comma; you can&period; We will provide our clients with added value service&period; We can supply our distributors certain percentage of the concerned parts and accessories for repairing purposes&comma; free of charge&comma; as per the size of orders and the kinds of instruments&comma; if required&period;

- Is that possible for us to become the exclusive distributor of your Aileen&comma; Winzz etc &period; in our country or area&quest; - Yes&comma; it is&period; That will be our great pleasure&period; To be our local distributor&comma; you need to prove your order and sales capacity per year within your market territory&period; We may consider giving you 6-12 months as a trial period&period; Within this period&comma; you will be strictly protected the same as our sole distributor&period;