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We hope that you love our products as much as we do, but if for any reason you are unhappy with any item purchased through our Customer Centre or website, then please call us on +44 (0)1983 813913 within 14 days of receiving your order and we will be happy to arrange a refund or exchange. Products purchased in store can be returned back to the store, with proof of purchase within 14 days for a refund or exchange.

How do I return a product to you?

Please contact our friendly Customer Centre team on +44 (0)1983 813913 who would be happy to assist you further.

How do I return a product to you purchased in a Liz Earle store?

Products purchased in store can be returned back to the store, with proof of purchase, within 14 days for a refund or exchange.

How do I cancel my order?

You have the statutory right to cancel your order at any time prior to your order being processed. Please be aware that orders are usually processed on the same day that they are received. Simply call our customer centre on +44 (0)1983 813913 during our opening hours (as above) or email cancellation@lizearle.com with your name, address and order reference number.

You also have the statutory right to withdraw from the order at any time after it has been dispatched, but no later than 7 working days after the day after you receive the product. Please call our customer centre on +44 (0)1983 813913 or email cancellation@lizearle.com with your name, address and order reference number.

About us

We are passionate about all we do and always keep in mind our 'precious recipe', a combination of carefully selected ingredients that make us who we are.