All responses

David Trey staff

Replied on Jan 12, 2012 - 10:54 UTC

Hello Galina,

please use the "Sent a test" option to make sure that the SMS reminder service is working properly. If it does, after choosing the correct time zone, add a test task and within the task name (not due date) type:

<remind today at 18:00>

replacing the time with some time in the nearest future.

If you don't receive the test message or the test-reminder from the newly added task, please let me know. If you do receive this reminder, but don't get any reminders for tasks added previously, please include the following information:
- What exact due date/time format are you using within a task?
- How are you setting up a reminder for a task?
- What exact date/time are you using to set up a reminder?

Best regards,
David

G

Galina

Replied on Jan 12, 2012 - 11:08 UTC

Hello,

I did as you say with the test task, but I didn't get the SMS.

I will wait for instructions.
Thank you.

David Trey staff

Replied on Jan 12, 2012 - 11:29 UTC

Galina,

you did receive a test SMS (in Todoist Preferences -> Reminders -> "Send a test"), but not the one from the test task?

If so, please tell me:
- What exact time zone did you choose in the Preferences?
- If you set a regular task with a due time (for example: tomorrow @ 16:00) and save it, does the correct time is being displayed after saving it? If not - what time do you see?

Best regards,
David

G

Galina

Replied on Jan 13, 2012 - 07:54 UTC

David,

Yes I receive a test SMS, but none from the test task.

My time zone is set to GMT+02:00 Sofia

If I set a new task and in the task name I put "tomorrow @ 16:00" it doesn't change the due date and I see the task name followed by "tomorrow @ 16:00". That's all.

Regards,
Galina

David Trey staff

Replied on Jan 13, 2012 - 09:03 UTC

Galina,

please add the due date within the "due date" field (the one on the bottom right side of the input field, which shows the calendar when you click within it) and let me know if after adding:

tomorrow @ 16:00

for example, the date/time displayed after saving the task will be correct.

Best regards,
David

G

Galina

Replied on Jan 14, 2012 - 11:06 UTC

Yes, it changes to "tomorrow at 4:00pm"

David Trey staff

Replied on Jan 14, 2012 - 13:05 UTC

Galina,

please create a new task, then hover over it to see the gear icon on the right side. Click on it, choose "Reminders" and set an absolute reminder with a due date of today at 9pm (or some time in the nearest future).

I'm sorry for the inconvenience, but I can't reproduce this issue so far. It might be an issue with the 12/24h time display settings so this test should clarify that.

Alternatively, if this still wouldn't work, please try to use a different time zone, there are multiple cities assigned to the GMT+2 zone, please choose a different one of scroll to the bottom of the list and pick GMT+2 without any particular city.