All claims for shipping damage incurred during transitmust be made in writing via phoneat + 314.396.8500 or email (arcade.sales@bmigaming.com)within (24) hours of delivery tothe Purchaser, based on the date delivered on Purchaser's Bill Of Lading. Any claims not madewithin that period shall be deemed waived and released. Our sole responsibility with respectto such claims shall be at our option, to repair or replace the product, product component orproduct cabinet or enclosure at the Purchaser's location, which we determine to be defective.

This policy does not apply in respect to any valid product warranties that are in effect.

Evaluating and Making a Shipping Damage ClaimIf you just received your game, and it appears to have been damaged by the shipperduring shipping, take the following steps immediately , then call us at + 314.396.8500so we can assist you in filing a damage claim with the freight company as soon as possible.

If the damage is slight , and you choose to accept the shipment and sign for it after inspectingthe game, have the shipper stay with you while you inspect the contents of the container for any additional damage that was not visible before opening. If you are unsure how to proceed, pleasecall us at for assistance before signing the shipping receipt if possible, and make sure you note all damageto the game on the shipping billbefore you sign it .

If the damage appears to be very extensive , you should refuse the shipment and callus, and we will arrange for a replacement game to be sent out to you as soon as possible.. DO NOT sign anythingif you choose to refuse the shipment.

If you keep the game, if the damage is not extensive, we may ask you to take a few photos of the damage and forward to us, so that we can accurately assess the damage and determine what needs to be done (if the game can be repaired or replaced, or what adjustments might be needed to the value of the game) and in order to expedite your claim with the shipping company.