Terms and conditions

Object

The purpose of MADEMOISELLESLASSI.COM website is to showcase and promote Mademoiselle Slassi brand and to sell online.

Acceptance of the terms and conditions (GTC)

These terms are effective at the time of validation of the order by the customer. By making a payment, the user indicates that he has fully accepted these terms and conditions. These terms are concluded for the time necessary for the provision of goods and services procured and until the extinction of the guarantees due by Mademoiselle Slassi.

Product Information

Mademoiselle Slassi presents on its website products to sell as ready-to-wear or as custom made.

Given the difference in definition of computer monitors, the colors shown on the website may differ from the actual colors of the materials. The photographs illustrating the products on the website of Mademoiselle Slassi are therfore not contractual.

Mademoiselle Slassi guarantees the buyer in respect of latent defects affecting the product. The guarantee applies provided the defect is hidden and make the product unfit for the use for which it is intended. The essential features of the items are provided in the product description that accompanies the photographs of the product.

Customer account

The website is freely accessible without registration, but any order requires the registration of the purchaser. The information requested on a mandatory basis are then: title, name, surname, email, password, telephone, billing address and shipping address.

Sales

Sales are made between the parties and the property is acquired to the purchaser upon payment of the item, regardless of the date of delivery.

Mademoiselle Slassi cannot be held liable for breach of the order in case of stock shortage, force majeure, disruption or total or partial strike of postal services and transport and / or communications, flood, fire …

Price

Prices are quoted in Euros, all taxes included, and are valid as of the date of sending confirmation of the order by the customer. They do not include shipping costs charged extra, and indicated before the final validation of the order.

For deliveries outside of the European Union, the buyer must pay customs duties. The buyer is solely responsible for checking the right of importing the products ordered under the law of the country of delivery.

Full payment must be made when ordering. At no time, payments can be considered as a deposit or installments.

Mademoiselle Slassi reserves the right to change prices at any time.

Discounts and Sale

Mademoiselle Slassi reserves the right to create temporary discounts and sales at any time. These are not retroactive, and a buyer cannot claim a refund of the price difference if he has purchased a product while it was not discounted.

Payment

Once payment is confirmed, the order is recorded and becomes irrevocable. The amount payable by the purchaser is the amount shown on the order confirmation.

To pay the order, the buyer is directed to the highly secure PayPal server. Either the buyer has or does not have a Paypal account, he can use any credit card through Paypal interface.

At no time buyer’s bank details are forwarded to Mademoiselle Slassi system. Her responsibility is cleared. The actual receipt of payment allows the order processing and shipping.

Mademoiselle Slassi reserves the right to suspend any order and any delivery in case of disputed payment.

Product Availability

Theorder will be fulfilledand shippedwithin5 business daysfrom the day afterthe actual receiptof the paymentof the order. Forcustom made products,theorder will be fulfilledand shippedwithin20working days from day afterthe actual receiptof the paymentof the order.

These times indicated are estimated but may vary according to the possibilities of raw material supply. The delivery time overruns cannot give the right to claim damages.
If exceptionally, the item ordered was no longer available, the buyer may get an exchange or a refund without delay and no later than thirty days from the payment.

Shipping

Shipping fees are calculated at the time of placing the order. They depend on the country of destination and the number of ordered hats.

The shipment is made via La Poste / Colissimo.

The tracking number will be provided by Mademoiselle Slassi. The customer can track his package through the La Poste / Colissimo website: http://www.colissimo.fr

Any delay in delivery related to Colissimo service and any damaged package during transport is not the responsibility of Mademoiselle Slassi. Any dispute of this order shall be resolved by contacting La Poste / Colissimo.

Non-compliance of the order / item damaged

If delivery anomalies occur, that is to say, if defective or non-conforming in kind, the buyer must submit its claims to Mademoiselle Slassi by email on the day of delivery.

Any claim made beyond 2 days after delivery won’t be accepted. The absence of a claim within that period by the Client means that the item delivered is deemed satisfactory and will not be subject to any subsequent challenge.

Cancellation: Right of withdrawal

In Article L 121-20 of the Consumer Code as amended by Ordinance No. 2001-741 of 23 August 2001 and Act No. 2014-344 of 17 March 2014, the withdrawal period is 14 days from the day of receiving the item.

The exercise of this right is made by contacting Mademoiselle Slassi by email or through a registered letter with acknowledgment of receipt formalizing the period of 14 days. The exercise of this right results in the refund of amounts paid after qualitative and quantitative verification of the returned items.

However, this right of withdrawal is excluded for products that have been custom made or have been modified and customized according to the specifications of the buyer. In these cases, returns are not accepted.

Returns

The means to return a product will be initiated at the convenience and expense of the customer and are not supported by Mademoiselle Slassi.

The products must be in good condition and returned in their original packaging, to which is added a package covering the entire product; they must not bear any traces of use, they be accompanied by their accessories, claws and original labels. It’s only after checking that these conditions are met, that Mademoiselle Slassi will refund the sums received for the returned items, with the exception of the initial postage. Otherwise, no refund can be paid, the client will retain ownership of the product, he should collect it at Mademoiselle Slassi within one month maximum.

litigation

Any disputes that may arise on the implementation and interpretation of these terms and conditions shall be brought to the Court of Paris which shall have sole jurisdiction, if the parties fail to reach an amicable settlement.

Other

These terms and conditions take effect from 1st of January 2015. Mademoiselle Slassi reserves the right to modify the elements of these terms and conditions at any time.