Delivery

Please note we ONLY Ship to Mainland UK addresses we no longer ship to Northern Ireland!

Delivery of goods within England, Wales & Southern Scotland is FREE on all orders* over £50 and only £4.95 (inc vat) on all orders up to £50.00. We aim to despatch all 'In Stock' orders within 48 hours. We use Royal Mail for small items and Interlink Express or APC for larger shipments. All orders are despatched insured and remain the property of Bournemouth Baby Centre until signed for. *All items of furniture will incur an extra charge for delivery (furniture cannot be delivered to Northern Ireland or Northern Scotland) as will deliveries to Northern Scotland and all Islands off the coast of Britain....See Below:

Saturday delivery is an extra £14.95. (furniture can be more , please call 01202 730630 for a quote)

Shipping & Handling Non- Mainland UK and parts of Scotland.

Northern Ireland, Jersey, Guernsey, Scily Isles, Isle of Wight, Isle of Man and some addresses in Scotland - (Highlands and rural areas) will incur additional delivery charges. Our check out will pick up whether an extra charge is to be made when you enter your address.

Collect in Store

All items ordered Online can be collected from our Bournemouth store FREE OF CHARGE. You will need to bring the card you paid with and 1 form of ID showing your current address or 2 pieces of identification showing your address if you have paid by Paypal.

If you provide us with a wrong delivery address and your goods are signed for by another party, Bournemouth Baby Centre cannot be held responsible for any losses you may incur as a result.

We only allow for items purchased to be sent to a delivery address that doesn't match the billing address on orders up to £100. For all orders over £100 please call us for details on how to make a Bacs payment directly into our bank account.

Pre Orders

If your item is not in stock, it will show as ’Available to Pre-Order’. We will back order for you and advise you by email of an approximate delivery date.Most orders will be fulfilled within 14 days.

Finance Orders

Please note for security reasons finance orders must be shipped to the address used for the finance application.

Delivery / Signature Disputes

In the case of a delivery which has been signed for but gone missing at the delivery address, or been requested for the parcel/s to be left in a 'safe' location and then gone missing an investigation will be started as this a criminal offence of theft from a property.
the driver will be interviewed and go back to your address again to confirm where he left the parcel and then an investigation on the theft of this item will start.
DPD / APC Security manager will start by asking if you and your neighbours if you/they have cctv on their properties or vehicles to see if there is any footage of the theft from your property and then go from there. Possibly the police may have to be involved. Unfortunately this process can take upto 7 working days for this to complete. After this a Denial of receipt letter will be sent to you a you must sign and return it before any replacement will be sent out.

Returns

If you decide to return any item, you will need to notify us within 15 days of receiving it. You will then have a further 14 days to get the item back to us. Once we have received them and provided that it is in perfect, unused condition, complete with all labels attached and any instruction manuals, we will refund your credit/debit card/Paypal payment (please allow up to 14 days).

Please note that any costs incurred returning unwanted items to us are at your expense unless the return is a result of our error. Please email or telephone us before returning any item stating your reason for return. We can arrange to collect unwanted items at a cost of £25 per box - Mainland UK only (excluding some addresses in Scotland). Please call for a quote for collection from all other parts of the the UK.

France, Germany and Ireland Returns , Please note that any costs incurred returning unwanted items to us are at your expense unless the return is a result of our error. Please email or telephone us before returning any item stating your reason for return. We can arrange to collect unwanted items at a cost of £30 per box .

SnuzPod 3 and Mattress - Dove Grey Sleep safely, feed easily and be even closer with the all-new SnüzPod3 bedside crib from Snüz, winner of the prestigious Queen's Award for innovation. SnüzPod3 boasts a stunning new look and brand new features, including a reflux incline, a wider and lighter lift-off bassinet and dual-view breathable mesh sides, making it the perfect sleep solution from newborn t…

SnuzPod 3 Mattress Protector This Snuz Waterproof Mattress Protector is for the new SnuzPod 3 co-sleeping crib, it offers your baby the best comfort and protection through the day and night. In-between the two layers of 100% brushed cotton is a waterproof layer, making the surface 100% waterproof – great for any spillages or dribbles! Features: Machine washable Soft and comfy for baby 100% cotton…

This handy pocket holds all the essentials you and your baby need during the night, and all within an arm's reach. Handy storage for; dummies, bottles, wipes, nappies, tablets or mobiles Super versatile; the pocket can be easily detached and used as a changing pack during the day. Same material used as snuzpod fabric Fits snuzpod 3 only. (a separate product is available for snuzpod 2)