Redtail Technology Status - Incident Historyhttp://status.redtailtechnology.com
StatuspageWed, 20 Mar 2019 01:03:19 -0700Redtail Hosted Email Services Maintenance
<p><small>Mar <var data-var='date'>17</var>, <var data-var='time'>01:00</var> PDT</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Mar <var data-var='date'>16</var>, <var data-var='time'>21:00</var> PDT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Mar <var data-var='date'>15</var>, <var data-var='time'>08:39</var> PDT</small><br><strong>Scheduled</strong> - At Redtail, we understand that our customers rely on Redtail’s services to enable seamless access to the tools needed for your day-to-day operations, allowing you to work where you want. To ensure we continue to provide this best-in-class service to customers, we have scheduled the following maintenance: <br /><br />Maintenance Details Purpose: We will be performing routine maintenance to infrastructure that affects part of Redtail's Hosted Email Services. <br />Maintenance Start: Friday, March 15th, 9:00 PM PST <br />Maintenance End: Saturday, March 16th, 1:00 AM PST <br /><br />Estimated Customer Impacts: During this service window, there could be potential brief periods of down-time but we don't anticipate any real negative impact. Please note that with any maintenance, there is the possibility of unexpected issues that could arise. We understand that this may pose an inconvenience to some subscribers who may be burning the midnight oil. That said, we sincerely apologize for any negative impact these updates may cause.</p> Sun, 17 Mar 2019 01:00:20 -0700http://status.redtailtechnology.com/incidents/12b9rfnrx7v3
http://status.redtailtechnology.com/incidents/12b9rfnrx7v3Issues Accessing Redtail's Corporate Website
<p><small>Feb <var data-var='date'>25</var>, <var data-var='time'>12:17</var> PST</small><br><strong>Resolved</strong> - Issue Resolved! Let the revelry and merrymaking begin. Our Magnificent Network Maesters and their magical toolbox of knowledge and know how have saved the day once more. Turn to your left and give the person next you a high-five. If no one is there, give yourself a high-five anyway. On a serious note, we do apologize for the issue and any impact it may have had on your business operations as Redtail plays a vital part of your success.</p><p><small>Feb <var data-var='date'>25</var>, <var data-var='time'>11:46</var> PST</small><br><strong>Investigating</strong> - Redtail's engineers are currently investigating an issue with accessing Redtail's Corporate website (corporate.redtailtechnology.com). To access Redtail CRM, you can use smf.accounts.redtailtechnology.com in the interim. We do sincerely apologize for any inconvenience the issue may cause to your daily operations.</p> Mon, 25 Feb 2019 12:17:40 -0800http://status.redtailtechnology.com/incidents/7l1zdclgmc5c
http://status.redtailtechnology.com/incidents/7l1zdclgmc5cRedtail Services Maintanence [All Products]
<p><small>Feb <var data-var='date'>13</var>, <var data-var='time'>02:00</var> PST</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Feb <var data-var='date'>12</var>, <var data-var='time'>21:00</var> PST</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Feb <var data-var='date'> 5</var>, <var data-var='time'>12:50</var> PST</small><br><strong>Scheduled</strong> - At Redtail, we understand that our customers rely on Redtail’s services to enable seamless access to the tools needed for your day-to-day operations, allowing you to work where you want. To ensure we continue to provide this best-in-class service to customers, we have scheduled the following maintenance: <br /><br />Maintenance Details Purpose: We will be performing routine maintenance to infrastructure that affects all Redtail products. <br />Maintenance Start: Friday, February 12th, 9:00 PM PDT <br />Maintenance End: Saturday, February 13th, 2:00 AM PDT <br /><br />Estimated Customer Impacts: During this service window, there could be brief periods of down-time for all Redtail products and services. Please note that with any maintenance, there is the possibility of unexpected issues that could arise. We understand that this may pose an inconvenience to some subscribers who may be burning the midnight oil. That said, we sincerely apologize for any negative impact these updates may cause.</p> Wed, 13 Feb 2019 02:00:58 -0800http://status.redtailtechnology.com/incidents/twb2b8wcrmps
http://status.redtailtechnology.com/incidents/twb2b8wcrmpsRedtail Hosted Email Services Maintenance
<p><small>Feb <var data-var='date'> 9</var>, <var data-var='time'>02:00</var> PST</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Feb <var data-var='date'> 8</var>, <var data-var='time'>22:00</var> PST</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Feb <var data-var='date'> 1</var>, <var data-var='time'>12:54</var> PST</small><br><strong>Update</strong> - At Redtail, we understand that our customers rely on Redtail’s services to enable seamless access to the tools needed for your day-to-day operations, allowing you to work where you want. To ensure we continue to provide this best-in-class service to customers, we have scheduled the following maintenance: <br /><br />Maintenance Details Purpose: We will be performing routine maintenance to infrastructure that affects our Hosted Email Services. <br />Maintenance Start: Friday, February 8th, 10:00 PM PST <br />Maintenance End: Friday, February 9th, 2:00 AM PST <br /><br />Estimated Customer Impacts: During this service window, there is a possible brief period of down-time for a small percentage of hosted mailboxes. Please note that with any maintenance, there is the possibility of unexpected issues that could arise. That said, there may be some slow delivery times for incoming mail during this time. We understand that this may pose an inconvenience to some subscribers who may be burning the midnight oil. That said, we sincerely apologize for any negative impact these updates may cause.</p><p><small>Jan <var data-var='date'>30</var>, <var data-var='time'>09:10</var> PST</small><br><strong>Scheduled</strong> - At Redtail, we understand that our customers rely on Redtail’s services to enable seamless access to the tools needed for your day-to-day operations, allowing you to work where you want. To ensure we continue to provide this best-in-class service to customers, we have scheduled the following maintenance: <br /><br />Maintenance Details Purpose: We will be performing routine maintenance to infrastructure that affects our Hosted Email Services. <br />Maintenance Start: Friday, February 8th, 10:00 PM PST <br />Maintenance End: Friday, February 9th, 2:00 AM PST<br /><br />Estimated Customer Impacts: During this service window, there is a possible brief period of down-time for a small percentage of hosted mailboxes. Please note that with any maintenance, there is the possibility of unexpected issues that could arise. That said, there may be some slow delivery times for incoming mail during this time. We understand that this may pose an inconvenience to some subscribers who may be burning the midnight oil. That said, we sincerely apologize for any negative impact these updates may cause.</p> Sat, 09 Feb 2019 02:00:22 -0800http://status.redtailtechnology.com/incidents/vfrryml432s4
http://status.redtailtechnology.com/incidents/vfrryml432s4Redtail [Leapfrog and Tailwag Interfaces]
<p><small>Jan <var data-var='date'>22</var>, <var data-var='time'>02:00</var> PST</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Jan <var data-var='date'>21</var>, <var data-var='time'>22:01</var> PST</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Jan <var data-var='date'>21</var>, <var data-var='time'>10:01</var> PST</small><br><strong>Scheduled</strong> - At Redtail, we understand that our customers rely on Redtail’s services to enable seamless access to the tools needed for your day-to-day operations, allowing you to work where you want. To ensure we continue to provide this best-in-class service to customers, we have scheduled the following maintenance: <br /><br />Maintenance Details Purpose: We will be performing routine maintenance to infrastructure that affects all products. <br />Maintenance Start: Monday, January 21st, 10:00 PM PDT <br />Maintenance End: Tuesday, January 22nd, 2:00 AM PDT <br /><br />Estimated Customer Impacts: During this service window, there will a brief period of down-time. Please note that with any maintenance, there is the possibility of unexpected issues that could arise. That said, there may be some slow delivery times for incoming mail during this time. We understand that this may pose an inconvenience to some subscribers who may be burning the midnight oil. That said, we sincerely apologize for any negative impact these updates may cause.</p> Tue, 22 Jan 2019 02:00:46 -0800http://status.redtailtechnology.com/incidents/w59567pqlryy
http://status.redtailtechnology.com/incidents/w59567pqlryyRedtail [All Products]
<p><small>Jan <var data-var='date'>19</var>, <var data-var='time'>02:00</var> PST</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Jan <var data-var='date'>18</var>, <var data-var='time'>22:00</var> PST</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Jan <var data-var='date'>16</var>, <var data-var='time'>10:13</var> PST</small><br><strong>Scheduled</strong> - Scheduled<br />At Redtail, we understand that our customers rely on Redtail’s services to enable seamless access to the tools needed for your day-to-day operations, allowing you to work where you want. To ensure we continue to provide this best-in-class service to customers, we have scheduled the following maintenance: <br /><br />Maintenance Details Purpose: We will be performing routine maintenance to infrastructure that affects all products. <br />Maintenance Start: Friday, January 18th, 10:00 PM PDT <br />Maintenance End: Saturday, January 19th, 2:00 AM PDT <br /><br />Estimated Customer Impacts: During this service window, there will a brief period of down-time. Please note that with any maintenance, there is the possibility of unexpected issues that could arise. That said, there may be some slow delivery times for incoming mail during this time. We understand that this may pose an inconvenience to some subscribers who may be burning the midnight oil. That said, we sincerely apologize for any negative impact these updates may cause.</p> Sat, 19 Jan 2019 02:00:51 -0800http://status.redtailtechnology.com/incidents/rx6g8t70p8s5
http://status.redtailtechnology.com/incidents/rx6g8t70p8s5Redtail [Redtail CRM & Redtail Hosted Email Services Maintenance]
<p><small>Dec <var data-var='date'> 1</var>, <var data-var='time'>02:00</var> PST</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Nov <var data-var='date'>30</var>, <var data-var='time'>22:01</var> PST</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Nov <var data-var='date'>29</var>, <var data-var='time'>08:54</var> PST</small><br><strong>Scheduled</strong> - At Redtail, we understand that our customers rely on Redtail’s services to enable seamless access to the tools needed for your day-to-day operations, allowing you to work where you want. To ensure we continue to provide this best-in-class service to customers, we have scheduled the following maintenance: <br /><br />Maintenance Details Purpose: We will be performing routine maintenance to infrastructure that affects all products. <br />Maintenance Start: Thursday, November 30th, 10:00 PM PDT <br />Maintenance End: Friday, December 1st, 2:00 AM PDT <br /><br />Estimated Customer Impacts: During this service window, there will a brief period of down-time. Please note that with any maintenance, there is the possibility of unexpected issues that could arise. That said, there may be some slow delivery times for incoming mail during this time. We understand that this may pose an inconvenience to some subscribers who may be burning the midnight oil. That said, we sincerely apologize for any negative impact these updates may cause.</p> Sat, 01 Dec 2018 02:00:21 -0800http://status.redtailtechnology.com/incidents/p0v5lcz8dfsm
http://status.redtailtechnology.com/incidents/p0v5lcz8dfsmRedtail Hosted Email Services Maintenance
<p><small>Nov <var data-var='date'>29</var>, <var data-var='time'>23:00</var> PST</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Nov <var data-var='date'>29</var>, <var data-var='time'>19:01</var> PST</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Nov <var data-var='date'>26</var>, <var data-var='time'>09:29</var> PST</small><br><strong>Scheduled</strong> - At Redtail, we understand that our customers rely on Redtail’s services to enable seamless access to the tools needed for your day-to-day operations, allowing you to work where you want. To ensure we continue to provide this best-in-class service to customers, we have scheduled the following maintenance: <br /><br />Maintenance Details Purpose: We will be performing routine maintenance to infrastructure that affects our Hosted Email Services. <br />Maintenance Start: Thursday, November 29th, 10:00 PM EST <br />Maintenance End: Friday, November 9th, 2:00 AM EST <br /><br />Estimated Customer Impacts: During this service window, there is a possible brief period of down-time for all hosted mailboxes. Please note that with any maintenance, there is the possibility of unexpected issues that could arise. That said, there may be some slow delivery times for incoming mail during this time. We understand that this may pose an inconvenience to some subscribers working late hours on this day. That said, we sincerely apologize for any negative impact these updates may cause.</p> Thu, 29 Nov 2018 23:00:52 -0800http://status.redtailtechnology.com/incidents/56wpp1tg3jh7
http://status.redtailtechnology.com/incidents/56wpp1tg3jh7Redtail Hosted Email Services Maintenance
<p><small>Nov <var data-var='date'> 9</var>, <var data-var='time'>02:00</var> PST</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Nov <var data-var='date'> 8</var>, <var data-var='time'>22:00</var> PST</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Nov <var data-var='date'> 6</var>, <var data-var='time'>05:52</var> PST</small><br><strong>Scheduled</strong> - At Redtail, we understand that our customers rely on Redtail’s services to enable seamless access to the tools needed for your day-to-day operations, allowing you to work where you want. To ensure we continue to provide this best-in-class service to customers, we have scheduled the following maintenance: <br /><br />Maintenance Details Purpose: We will be performing routine maintenance to infrastructure that affects our Hosted Email Services. <br />Maintenance Start: Thursday, November 8th, 10:00 PM PST <br />Maintenance End: Friday, November 9th, 2:00 AM PST <br /><br />Estimated Customer Impacts: During this service window, there is a possible brief period of down-time for a small percentage of hosted mailboxes. Please note that with any maintenance, there is the possibility of unexpected issues that could arise. That said, there may be some slow delivery times for incoming mail during this time. We understand that this may pose an inconvenience to some subscribers who may be burning the midnight oil. That said, we sincerely apologize for any negative impact these updates may cause.</p> Fri, 09 Nov 2018 02:00:45 -0800http://status.redtailtechnology.com/incidents/c7vllxsb0g3q
http://status.redtailtechnology.com/incidents/c7vllxsb0g3qPartial Call Center VoIP Outage
<p><small>Oct <var data-var='date'>30</var>, <var data-var='time'>20:37</var> PDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Oct <var data-var='date'>30</var>, <var data-var='time'>18:46</var> PDT</small><br><strong>Identified</strong> - Vonage Engineers continue to work to restore voice services for impacted customers. We apologize for the delays you may have experienced phone our support department today.</p><p><small>Oct <var data-var='date'>30</var>, <var data-var='time'>12:06</var> PDT</small><br><strong>Update</strong> - We are currently working with Vonage to resolve the issue impacting our support lines. We apologize for any delays in answering your calls.</p><p><small>Oct <var data-var='date'>30</var>, <var data-var='time'>10:46</var> PDT</small><br><strong>Investigating</strong> - Our callers may experience longer than normal hold times when attempting to contact us by phone. This is due to partial outages within the Vonage VoIP service, which is impacting our call centers. Please remember that you can also email us at support@redtailtechnology.com or visit help.redtailtechnology.com for a plethora of knowledge sharing articles and videos. We do apologize for any inconvenience this may cause.</p> Tue, 30 Oct 2018 20:37:42 -0700http://status.redtailtechnology.com/incidents/tf3hkdwq661g
http://status.redtailtechnology.com/incidents/tf3hkdwq661gRedtail [All Products]
<p><small>Oct <var data-var='date'>26</var>, <var data-var='time'>02:00</var> PDT</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Oct <var data-var='date'>25</var>, <var data-var='time'>22:00</var> PDT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Oct <var data-var='date'>23</var>, <var data-var='time'>08:41</var> PDT</small><br><strong>Scheduled</strong> - At Redtail, we understand that our customers rely on Redtail’s services to enable seamless access to the tools needed for your day-to-day operations, allowing you to work where you want. To ensure we continue to provide this best-in-class service to customers, we have scheduled the following maintenance: <br /><br />Maintenance Details Purpose: We will be performing routine maintenance to infrastructure that affects all products. <br />Maintenance Start: Thursday, October 25th, 10:00 PM PDT <br />Maintenance End: Friday, October 26th, 2:00 AM PDT <br /><br />Estimated Customer Impacts: During this service window, there will a brief period of down-time. Please note that with any maintenance, there is the possibility of unexpected issues that could arise. That said, there may be some slow delivery times for incoming mail during this time. We understand that this may pose an inconvenience to some subscribers who may be burning the midnight oil. That said, we sincerely apologize for any negative impact these updates may cause.</p> Fri, 26 Oct 2018 02:00:40 -0700http://status.redtailtechnology.com/incidents/75l5jrvr7gs8
http://status.redtailtechnology.com/incidents/75l5jrvr7gs8Redtail CRM - Email History Not Showing (INC-16)
<p><small>Oct <var data-var='date'> 1</var>, <var data-var='time'>11:42</var> PDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Oct <var data-var='date'> 1</var>, <var data-var='time'>10:23</var> PDT</small><br><strong>Monitoring</strong> - We have received word from our vendor that the issue on their end has been resolved. They were able to flush out the mischievous gremlins and put a stop to their shenanigans. We have verified that functionality for Email History is returning to normal. We will monitor everything for a bit to ensure all is well.</p><p><small>Oct <var data-var='date'> 1</var>, <var data-var='time'>10:12</var> PDT</small><br><strong>Identified</strong> - We are continuing to work with our vendor to resolve the issue. Again, we do sincerely apologize for any negative impact this may have on your day.</p><p><small>Oct <var data-var='date'> 1</var>, <var data-var='time'>09:07</var> PDT</small><br><strong>Update</strong> - We believe we have identified the issue with one of our bandwidth providers which is causing some backend connectivity issues that is impacting the email archiving services. We are working with the vendor to resolve.</p><p><small>Oct <var data-var='date'> 1</var>, <var data-var='time'>08:22</var> PDT</small><br><strong>Investigating</strong> - Some users are experience issues with the Email History feature within Redtail CRM. We have our system sleuths on the case. We apologize for any inconvenience this issue may have on your day-to-day operations.</p> Mon, 01 Oct 2018 11:42:41 -0700http://status.redtailtechnology.com/incidents/n71f7dzh6zkp
http://status.redtailtechnology.com/incidents/n71f7dzh6zkpRedtail [All Products]
<p><small>Sep <var data-var='date'>21</var>, <var data-var='time'>02:00</var> PDT</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Sep <var data-var='date'>20</var>, <var data-var='time'>22:00</var> PDT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Sep <var data-var='date'>18</var>, <var data-var='time'>16:50</var> PDT</small><br><strong>Scheduled</strong> - Scheduled<br />At Redtail, we understand that our customers rely on Redtail’s services to enable seamless access to the tools needed for your day-to-day operations, allowing you to work where you want. To ensure we continue to provide this best-in-class service to customers, we have scheduled the following maintenance: <br /><br />Maintenance Details Purpose: We will be performing routine maintenance to infrastructure that affects all products. <br />Maintenance Start: Thursday, September 20th, 10:00 PM PDT <br />Maintenance End: Friday, September 21st, 2:00 AM PDT <br /><br />Estimated Customer Impacts: During this service window, there will a brief period of down-time. Please note that with any maintenance, there is the possibility of unexpected issues that could arise. That said, there may be some slow delivery times for incoming mail during this time. We understand that this may pose an inconvenience to some subscribers who may be burning the midnight oil. That said, we sincerely apologize for any negative impact these updates may cause.</p> Fri, 21 Sep 2018 02:00:20 -0700http://status.redtailtechnology.com/incidents/2cdq7n4bqylv
http://status.redtailtechnology.com/incidents/2cdq7n4bqylvRedtail [All Products]
<p><small>Sep <var data-var='date'>15</var>, <var data-var='time'>02:00</var> PDT</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Sep <var data-var='date'>14</var>, <var data-var='time'>22:01</var> PDT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Sep <var data-var='date'>13</var>, <var data-var='time'>16:34</var> PDT</small><br><strong>Scheduled</strong> - At Redtail, we understand that our customers rely on Redtail’s services to enable seamless access to the tools needed for your day-to-day operations, allowing you to work where you want. To ensure we continue to provide this best-in-class service to customers, we have scheduled the following maintenance: <br /><br />Maintenance Details Purpose: We will be performing routine maintenance to our hosted email infrastructure. Maintenance Start: Friday, September 14th, 10:00 PM PDT <br />Maintenance End: Saturday, September 15th, 2:00 AM PDT <br /><br />Estimated Customer Impacts: During this service window, there will a brief period of down-time. Please note that with any maintenance, there is the possibility of unexpected issues that could arise. That said, there may be some slow delivery times for incoming mail during this time. We understand that this may pose an inconvenience to some subscribers who may be burning the midnight oil. That said, we sincerely apologize for any negative impact these updates may cause.</p> Sat, 15 Sep 2018 02:00:10 -0700http://status.redtailtechnology.com/incidents/17wlf2qhv30f
http://status.redtailtechnology.com/incidents/17wlf2qhv30fRedtail Hosted Email Maintenance & Corporate
<p><small>Sep <var data-var='date'>12</var>, <var data-var='time'>02:00</var> PDT</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Sep <var data-var='date'>11</var>, <var data-var='time'>22:01</var> PDT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Sep <var data-var='date'>10</var>, <var data-var='time'>09:42</var> PDT</small><br><strong>Update</strong> - We will be undergoing scheduled maintenance during this time.</p><p><small>Sep <var data-var='date'> 7</var>, <var data-var='time'>07:56</var> PDT</small><br><strong>Scheduled</strong> - At Redtail, we understand that our customers rely on Redtail’s services to enable seamless access to the tools needed for your day-to-day operations, allowing you to work where you want. To ensure we continue to provide this best-in-class service to customers, we have scheduled the following maintenance: <br /><br />Maintenance Details Purpose: We will be performing routine maintenance to our hosted email infrastructure. Maintenance Start: Tuesday, September 11th, 10:00 PM PDT <br />Maintenance End: Wednesday, September 12th, 2:00 AM PDT <br /><br />Estimated Customer Impacts: During this service window, we do anticipate that you will be able to access your Redtail-hosted mailbox, check your messages or send messages. Please note that with any maintenance, there is the possibility of unexpected issues that could arise. That said, there may be some slow delivery times for incoming mail during this time. We understand that this may pose an inconvenience to some subscribers who may be burning the midnight oil. That said, we sincerely apologize for any negative impact these updates may cause.</p> Wed, 12 Sep 2018 02:00:46 -0700http://status.redtailtechnology.com/incidents/0mys6tqzkj1z
http://status.redtailtechnology.com/incidents/0mys6tqzkj1zRedtail Corporate Website
<p><small>Sep <var data-var='date'> 1</var>, <var data-var='time'>02:00</var> PDT</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Aug <var data-var='date'>31</var>, <var data-var='time'>22:00</var> PDT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Aug <var data-var='date'>29</var>, <var data-var='time'>09:27</var> PDT</small><br><strong>Scheduled</strong> - On Friday, August 31st, Redtail Corporate Website will undergo maintenance to perform some essential updates. We anticipate that your accounts will be inaccessible at times during the scheduled maintenance. Please note that with any maintenance, there is the possibility of unexpected issues that could arise. That said, for the hours between 10:00 pm PST Friday and 2:00 am PST Saturday, September 1st, there may be intermittent access or slow response times. We understand that this may pose an inconvenience to some subscribers who may be burning the midnight oil. If you're burning that midnight oil, you may be addicted to our site. We care about your health and want to give you a break for a few hours. Thank you for your understanding during this time of progress.</p> Sat, 01 Sep 2018 02:00:50 -0700http://status.redtailtechnology.com/incidents/04kxmdvwf9mx
http://status.redtailtechnology.com/incidents/04kxmdvwf9mxRedtail Services Maintenance
<p><small>Aug <var data-var='date'>17</var>, <var data-var='time'>02:01</var> PDT</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Aug <var data-var='date'>16</var>, <var data-var='time'>22:00</var> PDT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Aug <var data-var='date'>13</var>, <var data-var='time'>10:20</var> PDT</small><br><strong>Update</strong> - We will be undergoing scheduled maintenance during this time.</p><p><small>Aug <var data-var='date'>13</var>, <var data-var='time'>10:19</var> PDT</small><br><strong>Scheduled</strong> - Scheduled<br /><br />At Redtail, we understand that our customers rely on Redtail’s services to enable seamless access to the tools needed for your day-to-day operations, allowing you to work where you want. To ensure we continue to provide this best-in-class service to customers, we have scheduled the following maintenance:<br /><br />Maintenance Details<br /><br />Purpose: We will be performing routine network maintenance to our Data Center infrastructure. <br />Maintenance Start: Thursday, August 16th, 10:00 PM PDT<br />Maintenance End: Friday, August 17th, 2:00 AM PDT<br /><br />Estimated Customer Impacts: During this service window, we do anticipate that you will not be able to access your Redtail services and accounts. Please note that with any maintenance, there is the possibility of unexpected issues that could arise. That said, there may be some latency or intermittent impact to access experienced by some users.<br /><br />We understand that this may pose an inconvenience to some subscribers who may be burning the midnight oil. That said, we sincerely apologize for any negative impact these updates may cause.</p> Fri, 17 Aug 2018 02:01:00 -0700http://status.redtailtechnology.com/incidents/6g638xm8xmhg
http://status.redtailtechnology.com/incidents/6g638xm8xmhgUsers reporting intermittent issues within Redtail CRM (Tailwag Interface) (INC-15)
<p><small>Jul <var data-var='date'>25</var>, <var data-var='time'>17:22</var> PDT</small><br><strong>Resolved</strong> - This issue has been resolved, we do sincerely apologize for any inconvenience the issue may cause to your daily operations.</p><p><small>Jul <var data-var='date'>25</var>, <var data-var='time'>14:47</var> PDT</small><br><strong>Monitoring</strong> - We have identified the issue and corrected, and we are currently monitoring the situation.</p><p><small>Jul <var data-var='date'>25</var>, <var data-var='time'>14:15</var> PDT</small><br><strong>Investigating</strong> - Some users are reporting intermittent issues navigating within or an inability to login to Redtail CRM's Tailwag interface. We have unleashed the issue-sniffing tech hounds to track down the root cause. We do sincerely apologize for any inconvenience the issue may cause to your daily operations.</p> Wed, 25 Jul 2018 17:22:12 -0700http://status.redtailtechnology.com/incidents/96n2l2p5ybzs
http://status.redtailtechnology.com/incidents/96n2l2p5ybzsUsers reporting intermittent issues within Redtail CRM (Tailwag Interface) (INC-14)
<p><small>Jul <var data-var='date'>25</var>, <var data-var='time'>06:19</var> PDT</small><br><strong>Resolved</strong> - This issue has been resolved, we do sincerely apologize for any inconvenience the issue may cause to your daily operations.</p><p><small>Jul <var data-var='date'>25</var>, <var data-var='time'>06:09</var> PDT</small><br><strong>Identified</strong> - We have identified the issue and corrected, and we are currently monitoring the situation.</p> Wed, 25 Jul 2018 06:19:16 -0700http://status.redtailtechnology.com/incidents/qn97tgfqz7vy
http://status.redtailtechnology.com/incidents/qn97tgfqz7vyRedtail CRM (Tailwag Interface)
<p><small>Jul <var data-var='date'>13</var>, <var data-var='time'>02:00</var> PDT</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Jul <var data-var='date'>12</var>, <var data-var='time'>22:00</var> PDT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Jul <var data-var='date'>11</var>, <var data-var='time'>09:33</var> PDT</small><br><strong>Scheduled</strong> - Scheduled<br />On Thursday, July 12th, Redtail CRM (Tailwag interface) will undergo maintenance to perform some essential updates. We anticipate that your accounts will be inaccessible at times during the scheduled maintenance. Please note that with any maintenance, there is the possibility of unexpected issues that could arise. That said, for the hours between 10:00 pm PST Thursday and 2:00 am PST Friday, July 13th, there may be intermittent access or slow response times. We understand that this may pose an inconvenience to some subscribers who may be burning the midnight oil. If you're burning that midnight oil, you may be addicted to our site. We care about your health and want to give you a break for a few hours. Thank you for your understanding during this time of progress.</p> Fri, 13 Jul 2018 02:00:26 -0700http://status.redtailtechnology.com/incidents/4shy8h3sl2v6
http://status.redtailtechnology.com/incidents/4shy8h3sl2v6Redtail Email Services Maintenance
<p><small>Jun <var data-var='date'>22</var>, <var data-var='time'>02:00</var> PDT</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Jun <var data-var='date'>21</var>, <var data-var='time'>22:00</var> PDT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Jun <var data-var='date'>21</var>, <var data-var='time'>05:57</var> PDT</small><br><strong>Scheduled</strong> - At Redtail, we understand that our customers rely on Redtail’s services to enable seamless access to the tools needed for your day-to-day operations, allowing you to work where you want. To ensure we continue to provide this best-in-class service to customers, we have scheduled the following maintenance: <br /><br />Maintenance Details Purpose: We will be performing routine maintenance to our hosted email infrastructure. Maintenance Start: Friday, June 21st, 10:00 PM PDT <br />Maintenance End: Friday, June 22nd, 2:00 AM PDT <br /><br />Estimated Customer Impacts: During this service window, we do anticipate that you will be able to access your Redtail-hosted mailbox, check your messages or send messages. Please note that with any maintenance, there is the possibility of unexpected issues that could arise. That said, there may be some slow delivery times for incoming mail during this time. <br /><br />We understand that this may pose an inconvenience to some subscribers who may be burning the midnight oil. That said, we sincerely apologize for any negative impact these updates may cause.</p> Fri, 22 Jun 2018 02:00:38 -0700http://status.redtailtechnology.com/incidents/zk8lfnt0zgdr
http://status.redtailtechnology.com/incidents/zk8lfnt0zgdrUsers reporting intermittent issues within Redtail CRM (Tailwag Interface) (INC-13)
<p><small>Jun <var data-var='date'>21</var>, <var data-var='time'>11:51</var> PDT</small><br><strong>Resolved</strong> - The issue has been resolved. Speak has been re-enabled for all Early Adopters. Again, we do apologize for any inconvenience to your day-to-day operations the issue may have caused.</p><p><small>Jun <var data-var='date'>21</var>, <var data-var='time'>09:39</var> PDT</small><br><strong>Identified</strong> - Redtail's team of experienced Unicorn Wranglers have identified the issue impacting some users. In the interim, we have temporarily disabled the Speak service until a fix is deployed. We have strapped on the jet packs to maximize our resolution efforts. We do apologize for the inconvenience to all Speak Early Adopters.</p><p><small>Jun <var data-var='date'>21</var>, <var data-var='time'>08:12</var> PDT</small><br><strong>Investigating</strong> - Some users are reporting intermittent issues within Redtail CRM's Tailwag interface. We are troubleshooting now to determine a root cause. We do sincerely apologize for any inconvenience the issue may cause to your daily operations.</p> Thu, 21 Jun 2018 11:51:00 -0700http://status.redtailtechnology.com/incidents/znjqwvl0bx96
http://status.redtailtechnology.com/incidents/znjqwvl0bx96Redtail Email Services Maintenance
<p><small>Jun <var data-var='date'> 8</var>, <var data-var='time'>18:00</var> PDT</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Jun <var data-var='date'> 8</var>, <var data-var='time'>16:00</var> PDT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Jun <var data-var='date'> 6</var>, <var data-var='time'>15:53</var> PDT</small><br><strong>Scheduled</strong> - Scheduled<br />At Redtail, we understand that our customers rely on Redtail’s services to enable seamless access to the tools needed for your day-to-day operations, allowing you to work where you want. To ensure we continue to provide this best-in-class service to customers, we have scheduled the following maintenance: <br /><br />Maintenance Details Purpose: We will be performing routine maintenance to our hosted email infrastructure. Maintenance Start: Friday, June 8th, 4:00 PM PDT <br />Maintenance End: Friday, June 8th, 6:00 PM PDT <br /><br />Estimated Customer Impacts: During this service window, we do anticipate that you will be able to access your Redtail-hosted mailbox, check your messages or send messages. Please note that with any maintenance, there is the possibility of unexpected issues that could arise. That said, there may be some slow delivery times for incoming mail during this time. <br /><br />We understand that this may pose an inconvenience to some subscribers who may be burning the midnight oil. That said, we sincerely apologize for any negative impact these updates may cause.</p> Fri, 08 Jun 2018 18:00:27 -0700http://status.redtailtechnology.com/incidents/0jflq1sz7fxj
http://status.redtailtechnology.com/incidents/0jflq1sz7fxjRedtail Email Services Maintenance
<p><small>Jun <var data-var='date'> 8</var>, <var data-var='time'>02:00</var> PDT</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Jun <var data-var='date'> 7</var>, <var data-var='time'>22:00</var> PDT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Jun <var data-var='date'> 5</var>, <var data-var='time'>10:56</var> PDT</small><br><strong>Scheduled</strong> - At Redtail, we understand that our customers rely on Redtail’s services to enable seamless access to the tools needed for your day-to-day operations, allowing you to work where you want. To ensure we continue to provide this best-in-class service to customers, we have scheduled the following maintenance: <br /><br />Maintenance Details Purpose: We will be performing routine maintenance to our hosted email infrastructure. Maintenance Start: Thursday, June 7th, 10:00 PM PDT <br />Maintenance End: Friday, June 8th, 2:00 AM PDT <br /><br />Estimated Customer Impacts: During this service window, we do anticipate that you will be able to access your Redtail-hosted mailbox, check your messages or send messages. Please note that with any maintenance, there is the possibility of unexpected issues that could arise. That said, there may be some slow delivery times for incoming mail during this time. <br /><br />We understand that this may pose an inconvenience to some subscribers who may be burning the midnight oil. That said, we sincerely apologize for any negative impact these updates may cause.</p> Fri, 08 Jun 2018 02:00:10 -0700http://status.redtailtechnology.com/incidents/qmkl5l119pvy
http://status.redtailtechnology.com/incidents/qmkl5l119pvy[Scheduled] Redtail Services Maintenance
<p><small>May <var data-var='date'>31</var>, <var data-var='time'>02:00</var> PDT</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>May <var data-var='date'>30</var>, <var data-var='time'>22:00</var> PDT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>May <var data-var='date'>30</var>, <var data-var='time'>10:26</var> PDT</small><br><strong>Scheduled</strong> - At Redtail, we understand that our customers rely on Redtail’s services to enable seamless access to the tools needed for your day-to-day operations, allowing you to work where you want. To ensure we continue to provide this best-in-class service to customers, we have scheduled the following maintenance:<br /><br />Maintenance Details<br />Purpose: We will be performing routine network maintenance to our Data Center infrastructure. <br />Maintenance Start: Wednesday, May 30th, 10:00 PM PST<br />Maintenance End: Thursday, May 31st, 2:00 AM PST<br /><br />Estimated Customer Impacts: During this service window, we do anticipate that you will be able to access your Redtail services and accounts. Please note that with any maintenance, there is the possibility of unexpected issues that could arise. That said, there may be some latency or intermittent impact to access experienced by some users.<br /><br />We understand that this may pose an inconvenience to some subscribers who may be burning the midnight oil. That said, we sincerely apologize for any negative impact these updates may cause.<br /><br />“I’m one with the Force. The Force is with me.” — Chirrut Îmwe</p> Thu, 31 May 2018 02:00:04 -0700http://status.redtailtechnology.com/incidents/9pbmg94zqbb6
http://status.redtailtechnology.com/incidents/9pbmg94zqbb6