This was the first thing I tried this morning when I set out to resolve this. Do you really want me to try it again? The old "Have you tried turning it on and off again?" didn't work the first time! ;-)

"A connection could not be established to the PPP server. Try reconnecting. If the problem continues, verify your settings and contact your administrator."

I have spoke to our IT guy in the US where I'm trying to connect to, to check I have correct IP, username and password. He saying that I should be choosing PPTP in [Network - Advance - TCP/IP - Configure] but the only options are "Using PPP", "Manually" or "Off".

No he is talking about the area once you have set up the connection when you configure it and click on [Advanced] and the go across to the [TCP/IP] tab. There is an option there that says Configure IPv4:

Sorry Dustin it's been a manic weekend. I'm actually taking my max into my new office tomorrow in a different location so it'll be interesting to see if it can connect then. If it can't I will contact you and perhap you can connect to it and have a tweak around with the setting for me?

Its been a few days since I heard from you.. And I just wanted to check back and see if you wanted to take me up on the offer to connect and help you fine tune the VPN connection.. or if you were able to get it resolved on your own.

It turned out to be some settings on my router that had defaulted to not allow PPTP out after a firmware update that I wasn't aware of! How ridiculous is that?

Anyway, though it was worth letting you know it was DJ-Shadow's post here that resolced the issue, might help for other Virgin Broadband customers having the same issue: http://community.virginmedia.com/t5/Wireless-Networking/Unable-to-connect-to-VPN/m-p/1828338#M42608

Thank you for letting me know James.. I wasnt ready to blame the router until I had connected, and checked out everything on the computer itself first.. ( some firewalls, antiviruses, and other programs can block the connection )

I tend to work from the center, andthen slowly check everything in order from Computer, to networking equipment, to the network itself..

As far as the deposit you put down here at JustAnswer.. What would you like to see happen with that..

It can either be applied to this question if you feel that the service warrants it,

Or, you can leave it in your JustAnswer account in case you want to seek assistance here in the future.

Or you can verbally request a refund, and I can submit that refund for you.

Let me know how you want to proceed James, so that we can close this session out to your satisfaction.

I will tell you that...the things you have to go through to be an Expert are quite rigorous.

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