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R. Davis: RTD -- Bad introduction to smart cards

Posted:
01/25/2013 01:34:06 PM MST

Updated:
01/25/2013 01:34:42 PM MST

Our family members are long-time riders of RTD. We have the neighborhood EcoPass card with our photo. All of our information is on file with RTD. Now we find out that in the transition to the RTD smart card, each family member has to go to an RTD location, wait in line for two hours, have a photo taken and deal with the paperwork of a new authorization form.

What is RTD thinking? This is not a great way to introduce riders to the smart card technology. We don't expect much from RTD these days, but can't it at least provide an administrative process that works?

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