Front Desk Agents are the guest's first impression of our hotel. Front Desk Agents will serve our guests efficiently, courteously, with a friendly and professional manner in accordance with the standards set by Holiday Inn Osoyoos. Front Desk Agents provide many guest services, and the position is challenging, varied, and offers the opportunity to meet many new people. Starting Salary for Front Desk Agent is $12.05 per hour.,

Key Responsibilities:

Process guest arrivals and departures, including all necessary paymentsHandle and coordinate room assignments and pre arrivalsHandle guest's concernsOffer referral for services and handle requests for informationHandle and store luggageAssist with the check in and check out of groups and toursAssist other departments as required

Knowledge, Skills, and AbilitiesA secondary school diploma is requiredPost Secondary training in tourism or hotel management is an assetExcellent communication skillsProfessional AttitudeGood organizational skillsEffective conflict management and decision makingPrevious experience in customer service an assetAbility to use a variety of computer applicationsCash handling experience is an assetAdministrative skillsTime management skillsAbility to speak a second language an assetWorking knowledge of the facility, services, and local areaAble to lift 25 poundsAble to stand for long periods of time