Privacy Policy

At Westerham Brewery, we are committed to maintaining the trust and confidence of our customers, visitors to our website and our newsletter subscribers. Here you will find information on how we treat the personal data that we collect from our customers when they place an order, subscribe to our newsletter, book tickets to an event or simply visit the Westerham Brewery website. In this Privacy Policy, we’ve provided information on when and why we collect your personal information, how we use it, the limited conditions under which we may disclose it to others and how we keep it secure.

How We Use Your Information

When you visit, register, or order products or services on our website you may be asked to provide certain information about yourself, including your name, contact details and credit or debit card information. Rest assured, this information will never be disclosed to any third party, except to comply with any applicable law, regulation, legal process or UK Governmental request.

If we do want to collect personally identifiable information through our website, we will be up front about this. We will make it clear when we collect personal information and will explain what we intend to do with it.

Newsletter Sign Up

As part of the registration process for our weekly e-newsletter, we collect some personal information. We use that information for a number of reasons: to keep you updated with news and goings-on at Westerham Brewery, to contact you if we need to obtain or provide additional information, to check that our records are correct and up to date, and to check every now and then that you are happy and satisfied. We do not rent or trade email lists with any other organisations and businesses.

We use a third party provider, MailChimp, to deliver our newsletter. We gather statistics around email opening and clicks using industry standard technologies to help us monitor and improve our newsletter offering. For more information, please see MailChimp’s privacy policy.

You can unsubscribe from general mailings at any time of day or night by clicking the unsubscribe link at the bottom of any of our emails, or by emailing us at brewery@westerhambrewery.co.uk.

Buying items on our website or booking tickets for an event

When you place an order for products we sell on our website or for tickets to one of our events, we will collect data from you to complete the order. We will keep this to the minimum required.

For website purchases, your payment card details are transferred directly to our payment provider, Global Payments Inc for immediate validation and authorisation. Details are not recorded or stored in our database, or viewable by any of our staff. Once we have received payment clearance from our payment provider we will confirm your order by email. You can find more information on Global Payments’ privacy policy here.

For event bookings, your payment card details are transferred directly to our payment provider, Stripe for immediate validation and authorisation. Details are not recorded or stored in our database, or viewable by any of our staff. Once we have received payment clearance from our payment provider we will confirm your order by email. You can find more information on Stripe’s privacy policy here.

Google Analytics

When someone visits www.westerhambrewery.co.uk we use a third party service, Google Analytics, to collect standard internet log information and details of visitor behaviour patterns. We do this to find out things such as the number of visitors to the various parts of the site. This information is only processed in a way which does not identify anyone. We do not make, and do not allow Google to make, any attempt to find out the identities of those visiting our website.

Cookies

In order to improve the service offered to you, technology may be used to track the patterns of behaviour of visitors to the site and to help personalise the content displayed to each user. This can include using a "cookie" which would be stored on your computer. Cookies are small text files that are stored on your PC, phone or other web enabled device when you visit our website. They are not harmful and do not contain any confidential information such as your home address, date of birth or credit card details.

By using our site, you also consent to the use of these cookies. Cookies are used on our site for the following reasons:

To allow you to securely sign in to your account, so that you can use "My Account" features.

To store the content of your online shopping cart and to complete an order.

To record the areas of the website that you have visited, products you have viewed and time spent browsing, as well as the products you purchased. We use this information to help make the website more user friendly, develop our site design and to continuously improve the quality of the service we provide.

Links to Other Web Sites

Our web site may contain links to other web sites. This privacy notice only applies to www.westerhambrewery.co.uk. When you link to other web sites you should read their own specific privacy policy.

Security of Personal Information

All the personal information you enter, including your name, address and password, are held securely in our database. This ensures that no unauthorised users can access the data. You are entitled to view, amend, or delete the personal information that we hold. Email your request to us at brewery@westerhambrewery.co.uk.

How long will we hold your information for?

We will only retain your data for as long as it is required for the relevant purpose or to meet legal requirements. When your information is no longer required, we will ensure it is disposed of or deleted in a secure manner.

Changes to this Privacy Notice

We keep our privacy notice under regular review. You can always find the most up-to-date version of our privacy policy on our website. This privacy policy notice was last updated on 22th May 2018.

Who should I contact if I have queries about this privacy notice?

You can contact us directly if you have any questions about our privacy notice or information we hold about you. Please write to us at Westerham Brewery Company Limited, Beggars Lane, Westerham, Kent TN16 1QP or email us at brewery@westerhambrewery.co.uk

If after contacting us you are still unhappy you may also complain to the Information Commissioner, all contact details are available on the Information Commissioner‘s Website.