Purchased key(s), not received

We understand this situation can be upsetting. Sometimes there can be a delay before keys are added to your inventory. The first thing we recommend is to go to "Options” > "Misc" and make sure "Hide crates" is unchecked The second thing we recommend is to reboot your system. If that doesn't fix your problem please check the status of your platform to see if there is a delay in delivering purchases from their end: