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Friday, January 31, 2014

KNOWLEDGEABLE & TRUSTWORTHY Service in Lake in the Hills

Liz,
Groomer at pet center #213 went the extra step to care for her neighbor and
their Airedale Terrier.This story
exemplifies TRUSTWORTHY service and sets Pet Supplies Plus apart from the
others. Pat on the Back to Liz!

Liz groomed an Airedale
Terrier named Bentley several weeks ago. During his groom she noticed a “bump”
on his leg. Looking at it, it appeared to be a tick. It was the same color and
had what appeared to be legs. She wasn’t 100% sure about it so she did not pull
it. At the end of the groom, she let pet mom know about it and recommended that
she have her vet look at it.

The
neighbor came in the other night and told Liz
that at first the vet though it was a tick as well, but after closer inspection
he realized it was a growth. She said the vet wanted to do surgery ASAP. She
told Liz that due to its nature and location (on the leg where there is no
meaty tissue) that there would come a point where the vet would not be able to
take it off. If it was cancer Bentley would eventually lost his leg or even his
life. Bentley’s mom told Liz that the vet thought that it had been there for 6
plus months. She gets Bentley groomed regularly every 6-8 weeks and her
previous groomer never said a thing about it. She had no idea it was there
because of his longer hair.

Bentley
has recovered and thankfully the growth was non-cancerous. The neighbor had
tears in her eyes when she thanked Liz and said that she will always come to
our salon to have Bentley groomed because she
knows Liz is a true pet lover.

Pet Supplies Plus

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Pawsitive Impressions captures neighborly, petcentric, trustworthy and knowledgeable moments at Pet Supplies Plus. We invite you to check out these clips to see why we are "America's Favorite Neighborhood Pet Store."
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