As a Web Solutions Specialist with BigRock, you are the custodian of our customers’ continued trust in us for their critical web hosting and domain name needs.

In this role you will be the first point of contact with our client base, and be responsible for ensuring the speedy investigation, resolution, and escalation of technical issues for our various products. The friendliness and efficiency of our support is something we are incredibly proud of, and it is a very important reason for our success and our rapid growth.

Location(s): Mumbai

Responsibilities :

Being the front line support for customers over email, phone, or other channels
Troubleshooting and resolving issues related to our domain name and hosting products
Up-selling and cross-selling BigRock products to qualified customers where appropriate
Investigating and identifying solutions to various kinds of technical issues spanning DNS, business email, hosting, and associated products
Escalating complex system-wide issues or bugs to L2 support and software engineering teams
Ensuring speedy resolution of customer issues while maintaining high customer satisfaction
Reviewing existing product documentation and publishing documentation in internal & external knowledge bases
Requirement Specification
General Requirements
Age: 27 or lesser
Experience: 0-1 year in Customer Service or similar capacity, preferably on an IT platform
Educational Qualifications : Graduate from any stream.Any Engineering, or BSc (IT or Computers) preferred
Detailed Requirements :
Must be customer-focused, and willing to do whatever it takes to resolve customer issue.
Strong customer interaction skills and ability to work in a variety of customer situations.
Strong written and verbal communication skills.
Ability to solve complex problems quickly, inventively and resourcefully.
Good working knowledge of computers and the Internet; strong ability to develop new skills.
Highly motivated and energetic team player, with excellent interpersonal skills
Must be willing to work in shifts (including at night and on holidays)
Technologies involved (prior knowledge of these would be a plus)
Domain name system (DNS)
Domain names and domain name registration
Web Hosting
cPanel/Plesk
PHP,Perl,ASP, dotNET, Perl and FastCGI
Drupal, WordPress,DotNetNuke, Magento, other softwares
Simple Database functions like Backup/Restore
Email Solutions
POP/IMAP/SMTP
Digital Certificates
Website Builder Tools