Improve the Knowledge Base

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Thanks for helping with our Knowledge Base. For millions of people around the world, these articles are the face of Mozilla when they have a problem or question about one of our products. Improving the Knowledge Base is the way to get the biggest bang for our collective effort. A single article can quickly help tens of thousands of people each week.

Create an account and say hello

As a nonprofit, open-source project, we rely on our community of volunteers to write and maintain the majority of the articles. You don't need special permission to work on them — this is a wiki that anyone can edit. All you need is an account. Once you've got one, the next thing you should do is say hello:

You can also talk to us in the #sumo IRC channel (chat room). This is where Firefox Help contributors help each other. I'm "jsavage" in there. If you don't have an IRC program, you can connect with this web app.

Get started writing!

Is there a topic we haven't covered? Here's the essential information that will help you create your first article:

Help us improve existing articles

The most common thing we do in the glamorous world of Knowledge Base maintenance is to try to improve the articles we already have. If you see something that can be better, show the article editing tools and then click Discussion and let us know what needs to be fixed or click Edit Article and make the change yourself.