The only strength [of the nurses at Ctr for Repro Med - Minnie] I can think of is timely responses to messages/voice mails, and a few of them showed compassion and caring. Most of them seemed to just want to get your visit/phone call/etc. over with so that they could get to the next person...This clinic puts everyone on birth control pills for both retrieval and transfers, in order to control your body to fit their schedule. For me, and for many other women, birth control pills wreak havoc on our emotional well being. So you will be an emotional mess while you wait two months on your birth control pills so you can fit into their schedule...

+ Read more

Age

36 - 37

Treated

2015 - 2016

Success with this Doc

No

Race

—

Income

$200K - $499K

Occupation

Operations

Order & Number of Docs Seen

3rd of 4 Docs

Treatment

4 IUI, 2 IVF

Diagnosis

Unexplained

0

Describe your experience with Center for Reproductive Medicine of Minnesota.

This clinic puts everyone on birth control pills for both retrieval and transfers, in order to control your body to fit their schedule. For me, and for many other women, birth control pills wreak havoc on our emotional well being. So you will be an emotional mess while you wait two months on your birth control pills so you can fit into their schedule.

During treatment, did you feel like you were treated like a number or a human?

Long wait times to get on their schedule for retrieval, transfer, etc. They obviously had a much bigger patient load then can appropriately carry. Not a single person there from receptionists, doctors, and nurses ever remembered your name, despite going there nearly daily at some points in the retrieval cycle. Not a single person ever asked me how I was doing with everything and their attitude was generally get em in and get em out.

Describe your experience with the nursing staff.

The only strength I can think of is timely responses to messages/voice mails, and a few of them showed compassion and caring. Most of them seemed to just want to get your visit/phone call/etc. over with so that they could get to the next person.

What specific things went wrong at this clinic?

Provided conflicting information

Failed to convey critical information

How was your experience with Bruce Campbell?

He was friendly and had good bedside manner. We trusted him as a doctor....until we had two back to back transfer failures of PGS normal embryos and he didn't want to make any changes to our protocol. Just wanted to keep doing the same thing. I was the one who had to do all the research on things to try and bring ideas to him, most of which he shot down and seemed unwilling to do.

What one piece of advice would you give a prospective patient of Bruce Campbell?

This clinic and doctor are very standardized - they put every patient on the same protocol and rarely change it, even if it's not working. If that's the situation you want to be in, by all means go to this clinic and doctor.

Describe the protocols Bruce Campbell used in your cycles and their degree of success.

For egg retrieval: priming with birth control pills, then lupron, then stim with menopur and gonal f. No cetrotide/ganirelix. HCG trigger.
For frozen transfer: birth control pills, then lupron, then prepare with estrace pills (worked up to 2mg three times a day), PIO injections after lining check. Baby aspirin.

Describe the costs associated with your care under Bruce Campbell.

28k not including meds.

0

Doctor

Bruce Campbell

Communication

Trustworthiness

Compassion

Explained risks

Adaptability

Frequency seen during appointments

0

Clinic

Center for Reproductive Medicine of Minnesota

Minneapolis

Nursing

Operations

Scheduling

Billing

Clinic Atmosphere

Educational Resources

– Read less

4

Age

36

Treated

2016

Success with this Doc

No

Treatment

1 IVF

Diagnosis

Male Factor

4

Dr. Kuneck is very intelligent and was thorough when we actually saw him. However, that was not often. We mostly communicated with the nurses and other staff. Our only embryo transfer (which failed) was not performed by him, but rather a doctor I had never even met. My egg retrieval also was performed by another doctor in the clinic. The lack of presence was something I did not anticipate when we initially chose him as our RE. I had hoped for a doctor who was more hands on and who was more directly involved with us throughout the entire process.

+ Read more

Age

36

Treated

2016

Success with this Doc

No

Race

European

Income

$50K - $99K

Occupation

Nurse or HC Services

Order & Number of Docs Seen

1st of 2 Docs

Treatment

1 IVF

Diagnosis

Male Factor

4

Describe your experience with Center for Reproductive Medicine of Minnesota.

I think this clinic is best for those who are the typical infertility case. Those who require a different and more customized approach, would do better elsewhere.

During treatment, did you feel like you were treated like a number or a human?

CRM is the busiest fertility clinic in Minneapolis with a high patient volume. Despite the countless office visits and appointments, it still felt as though I was a stranger to the staff.

Describe your experience with the nursing staff.

The nurses were great. They were always available to answer questions. I rarely saw the same nurse twice, so I never felt like any of them really knew me. But one nurse in particular (Theresa) was amazing. I was fortunate enough to have her 2 or 3 times. She was so caring and supportive. She listened to my concerns, and really helped ease any worries or fears I may have had.

What specific things went wrong at this clinic?

Failed to call in prescriptions to pharmacy

Failed to call with results

Provided conflicting information

How was your experience with Paul Kuneck?

Dr. Kuneck is very intelligent and was thorough when we actually saw him. However, that was not often. We mostly communicated with the nurses and other staff. Our only embryo transfer (which failed) was not performed by him, but rather a doctor I had never even met. My egg retrieval also was performed by another doctor in the clinic. The lack of presence was something I did not anticipate when we initially chose him as our RE. I had hoped for a doctor who was more hands on and who was more directly involved with us throughout the entire process.

What one piece of advice would you give a prospective patient of Paul Kuneck?

You really need to be our own advocate. Do your research and question any and everything you are doubting or concerned about.

Describe the protocols Paul Kuneck used in your cycles and their degree of success.

For my retrieval, I initially was put on BCPs for 2-3 weeks, then lupron for 10 days, menopur, and Gonal F. This seems to be their go-to protocol. Fortunately, I responded well to the meds and didn't need any tweaking. They retrieved 19 eggs, 12 mature.
For my FET cycle, again did BCPs for over a month. Once stopped, started lupron, then added estrace orally 3 times a day. Also 1 low dose aspirin. I started Progesterone in oil 5 days before transfer. This time I didn't respond well to the protocol, as my lining wasn't getting thick enough. I only measured 6.1 mm on day 14, so my transfer date was pushed out a week. They increased my estrace to 3 2mg tablets orally and 1 vaginally at night. On day 21, I measured 7.6 mm which they seemed to be satisfied with. I was very concerned that my lining wasn't thick enough, and suggested that maybe we cancel. We only had one embryo, so I wanted every precaution to be taken. I was told not to worry, that my lining was just fine. We went ahead and transferred our only beautiful, hatching embie, which resulted in a negative pregnancy.

Describe the costs associated with your care under Paul Kuneck.

We did 1 cycle of IVF with ICSI, 1 MicroTESE surgery and 1TESE surgery for my husband, egg freezing, embryo freezing, and 1 Frozen Embryo Transfer. Total our costs were upward of $30,000.

6

Doctor

Paul Kuneck

Communication

Trustworthiness

Compassion

Explained risks

Adaptability

Frequency seen during appointments

4

Clinic

Center for Reproductive Medicine of Minnesota

Minneapolis

Nursing

Operations

Scheduling

Billing

Clinic Atmosphere

Educational Resources

– Read less

7

Age

32 - 33

Treated

2014 - 2015

Success with this Doc

?

Treatment

7 IUI, 1 IVF

Diagnosis

Unexplained

7

We had two consults with Dr. Campbell: one for the clinic & our first IUI there, then another pre-IVF meeting, with a year between. During those meetings, it was very much stats, numbers, step-by-step process for the treatment, nothing special or unique to us...they [the staff at ghe Center for Reproductive Medicine of Minnesota] see a lot of patients, which can lead to a bit longer waits for ultrasound appts. There are multiple REs and they have a calendar of who does retrievals and transfers, which rotates every 10 days or so. As a result, your RE may not do either retrieval or transfer.

+ Read more

Age

32 - 33

Treated

2014 - 2015

Success with this Doc

?

Race

European

Income

$50K - $99K

Occupation

—

Order & Number of Docs Seen

2nd of 2 Docs

Treatment

7 IUI, 1 IVF

Diagnosis

Unexplained

7

Describe your experience with Center for Reproductive Medicine of Minnesota.

The clinic has higher rates of IVF success, which is a strength that outweighs most weaknesses. However they see a lot of patients, which can lead to a bit longer waits for ultrasound appts. There are multiple REs and they have a calendar of who does retrievals and transfers, which rotates every 10 days or so. As a result, your RE may not do either retrieval or transfer.

During treatment, did you feel like you were treated like a number or a human?

We had two consults with Dr. Campbell: one for the clinic & our first IUI there, then another pre-IVF meeting, with a year between. During those meetings, it was very much stats, numbers, step-by-step process for the treatment, nothing special or unique to us. I don't know that I really expected it to be tailored though, since they hadn't done the CD3 BW to determine treatment protocol at the times we met with him. After our IVF cycle, I had a twin MC/ectopic pregnancy. During that time, when I spoke with Dr. Campbell he was very kind and made me feel treated as a person. With that said, he usually calls to deliver IVF results, but was out of the office that day and a nurse called instead, which made me feel like a number.

Describe your experience with the nursing staff.

I saw different nurses at most appointments. They were fine. Not overly compassionate, but generally not cold. (Although the nurse who called with my IVF beta results could use a lesson in compassion, rather than saying "you're pregnant", then hedging on saying anything about the low level other than "well it's not good, you'll just have to come back.") The nurses called when they said they would to give me plans for the next day of stims, scheduling was good, etc.

How was your experience with Bruce Campbell?

He was kind, but not involved in ultrasound visits, and did not perform either my retrieval or transfer. I assume that he was involved in med changes behind the scenes during stims. After our IVF cycle resulted in a twin MC/ectopic pregnancy, he was in contact more frequently, and squeezed us in between retrievals so that he could do 2 last-minute ultrasounds to try to find the second embryo (after I had miscarried the first). He was kind and empathetic without being sappy; he told us what to expect if it was found to be an ectopic which is what we needed.

What one piece of advice would you give a prospective patient of Bruce Campbell?

Don't expect to see him during stims for either IUI or IVF. The doctors at this clinic monitor behind the scenes and have a rotating schedule for retrievals & transfers. There is very little contact with the actual doctor during a cycle.

Describe the protocols Bruce Campbell used in your cycles and their degree of success.

Antagonist protocol: 2 vials Menopur daily + 150 Follistim daily for maybe 10 days, + Ganirelex for 6 days of that. HCG trigger. Our diagnosis is unexplained infertility; my levels are all good but borderline not good. The high levels of stims are due to that. He said at our WTF meeting that he would change to a Lupron cycle if we were to do another round of IVF, in hopes that we would get more blasts. (8 of 9 mature fertilized, but only 2 made it to blast.)

Describe the costs associated with your care under Bruce Campbell.

$10,475 for IVF cycle, plus meds. Meds were estimated at $3,000 for me based on CD3 BW results but ended up closer to $5,000.

4

Doctor

Bruce Campbell

Communication

Trustworthiness

Compassion

Explained risks

Adaptability

Frequency seen during appointments

7

Clinic

Center for Reproductive Medicine of Minnesota

Minneapolis

Nursing

Operations

Scheduling

Billing

Clinic Atmosphere

Educational Resources

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3

Age

30

Treated

2015

Success with this Doc

No

Treatment

1 IVF

Diagnosis

Recurrent Pregnancy Loss

3

Strengths [of Center for Reproductive Medicine of Minnesota] are their availability to see many patients due to their staff. Additionally, they did work out a payment plan with me when treatment expenses exceeded the quote. It's styled to feel more "homey" if that's your thing. Weaknesses include the attitudes of the nursing staff. Additionally, when I had to come in over the weekend for monitoring, one of the other doctors was complaining about how it was his weekend to work and he didn't want to be there. It felt like the clinic was out to make money, not treat infertility.

+ Read more

Age

30

Treated

2015

Success with this Doc

No

Race

—

Income

$50K - $99K

Occupation

—

Order & Number of Docs Seen

1st of 2 Docs

Treatment

1 IVF

Diagnosis

Recurrent Pregnancy Loss

3

Describe your experience with Center for Reproductive Medicine of Minnesota.

Strengths are their availability to see many patients due to their staff. Additionally, they did work out a payment plan with me when treatment expenses exceeded the quote. It's styled to feel more "homey" if that's your thing. Weaknesses include the attitudes of the nursing staff. Additionally, when I had to come in over the weekend for monitoring, one of the other doctors was complaining about how it was his weekend to work and he didn't want to be there. It felt like the clinic was out to make money, not treat infertility.

During treatment, did you feel like you were treated like a number or a human?

I only saw Dr. Casey twice during my 3 cycles of treatment. I had a different nurse every time and I didn't feel that my treatments were personalized. It was get me in and out as quickly as possible to get as many patients seen as possible.

Describe your experience with the nursing staff.

Very matter-of-fact and didn't take the time to explain anything to me. When I questioned anything, I felt brushed off and not taken seriously.

What specific things went wrong at this clinic?

Failed to call with results

Provided conflicting information

Failed to consider drug intolerance

How was your experience with Colleen Casey?

She was friendly, but basically asked me how I wanted to proceed instead of giving her recommendation. She seemed confident I could conceive without intervention, even after 3 failed medicated cycles. I didn't feel that she had enough time to dedicate to really learning my situation and the treatment plan suffered as a result.

What one piece of advice would you give a prospective patient of Colleen Casey?

Demand time and specifics. Ask what the plan will be if you don't respond as predicted. Push for diagnostic testing.

Describe the protocols Colleen Casey used in your cycles and their degree of success.

I did two cycles of clomid and timed intercourse and one cycle of femara and timed intercourse. I didn't respond well to the clomid (only one follicle while taking the max dose), but did respond well to femara. I had indicated to her and the nurses that I ovulate late, but they still had me come in as if I was going to ovulate on CD14. This caused me to have to pay for additional ultrasounds which got to be very expensive. None of these cycles resulted in a positive pregnancy test.

Describe the costs associated with your care under Colleen Casey.

Each cycle was extended due to my late ovulation which added at least two ultrasounds at ~350/scan. Due to this, we spent almost $5k on three cycles which was well above the estimated costs.

3

Doctor

Colleen Casey

Communication

Trustworthiness

Compassion

Explained risks

Adaptability

Frequency seen during appointments

3

Clinic

Center for Reproductive Medicine of Minnesota

Minneapolis

Nursing

Operations

Scheduling

Billing

Clinic Atmosphere

Educational Resources

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8

Age

34

Treated

2016

Success with this Doc

No

Treatment

1 IVF

Diagnosis

Diminished Ovarian Reserve

8

You do see a different nurse [at Center for Reproductive Medicine] pretty much every time you're in, which makes it hard to build a relationship with your day to day caregivers. However all except one were extremely kind and thoughtful to me. In particular the nurses on retrieval and transfers were amazing... Billing and the business end is very efficient and straightforward. they do everything over the phone which can be tough if you're working a standard desk job, I wish they would do some things online.

+ Read more

Age

34

Treated

2016

Success with this Doc

No

Race

European

Income

$200K - $499K

Occupation

Marketer or PR

Order & Number of Docs Seen

1 Doc Seen

Treatment

1 IVF

Diagnosis

Diminished Ovarian Reserve

8

Describe your experience with Center for Reproductive Medicine of Minnesota.

It's a busy clinic with a good success rate; they know what they're doing! Billing and the business end is very efficient and straightforward. they do everything over the phone which can be tough if you're working a standard desk job, I wish they would do some things online. You always see different care providers which can make you feel a little like a number. But you're in and out in a short amount of time. Plus they pay for parking!

During treatment, did you feel like you were treated like a number or a human?

Dr Kuneck is very forthright but also kind and genuinely cares about his patients' success. The nursing staff in general is also very kind, but you see a different nurse/ultrasound tech every time you're in so it's hard to build a relationship with the caregivers you see daily. However Dr. Kuneck personally reviews your chart daily and makes all decisions about your care.

Describe your experience with the nursing staff.

You do see a different nurse pretty much every time you're in, which makes it hard to build a relationship with your day to day caregivers. However all except one were extremely kind and thoughtful to me. In particular the nurses on retrieval and transfers were amazing.

How was your experience with Paul Kuneck?

I trust Dr. Kuneck completely. He was willing to adjust the treatment plan to what I felt like my body needed and he was genuinely disappointed along with us when our transfer didn't work. He was optimistic but also direct, and I appreciate his candor. He's very experienced and I value his insight.

What one piece of advice would you give a prospective patient of Paul Kuneck?

You won't see him very much! Take the opportunities to have consults with him even if you don't think you need them. Know that he is making all of your care decisions.

Describe the protocols Paul Kuneck used in your cycles and their degree of success.

First cycle: standard Lupron cycle, cancelled after only one large follicle developed. Diagnosed with diminished ovarian reserve.
Second cycle: microdose lupron flare cycle, retrieved five mature eggs from three follicles, one fertilized, transferred three day embryo. Negative pregnancy test.
Third cycle (in progress): natural antagonist cycle (no birth control per my request).

Describe the costs associated with your care under Paul Kuneck.

Approximately $10k out of pocket for IVF itself, which you can submit to insurance for reimbursement (I got some dollars back). My insurance covers monitoring and bloodwork as well as medications.

8

Doctor

Paul Kuneck

Communication

Trustworthiness

Compassion

Explained risks

Adaptability

Frequency seen during appointments

8

Clinic

Center for Reproductive Medicine of Minnesota

Minneapolis

Nursing

Operations

Scheduling

Billing

Clinic Atmosphere

Educational Resources

– Read less

10

Age

26 - 28

Treated

2013 - 2015

Success with this Doc

Yes

Treatment

5 IUI

Diagnosis

Diminished Ovarian Reserve, PCOS

10

A majority of my treatment was covered by a $10k insurance benefit. I believe the initial consultation was $450. CRM is extremely good at providing costs for services...I LOVE the nurses at CRM [Center for Reproductive Medicine of Minnesota]! They were always very compassionate, supportive and responsive. They did a majority of my treatments (U/S, inject teaching, plan communication, IUIs) and always made me feel confident and at ease. I trusted them completely....I LOVE the nurses at CRM! They were always very compassionate, supportive and responsive. They did a majority of my treatments (U/S, inject teaching, plan communication, IUIs) and always made me feel confident and at ease. I trusted them completely.

+ Read more

Age

26 - 28

Treated

2013 - 2015

Success with this Doc

Yes

Race

European

Income

$50K - $99K

Occupation

—

Order & Number of Docs Seen

1st of 2 Docs

Treatment

5 IUI

Diagnosis

Diminished Ovarian Reserve, PCOS

10

During treatment, did you feel like you were treated like a number or a human?

Dr Casey was great at treating me like a person because I never felt like she didn't remember who I was, or my case details. She remembered particular details, called me personally with results, and tailored my treatment plan to ME, not just a medical suggestion that fit my diagnosis.

Describe your experience with the nursing staff.

I LOVE the nurses at CRM! They were always very compassionate, supportive and responsive. They did a majority of my treatments (U/S, inject teaching, plan communication, IUIs) and always made me feel confident and at ease. I trusted them completely.

How was your experience with Colleen Casey?

Dr. Casey is great. She listened to my concerns, and didn't dismiss my specific treatment requests- if they weren't in my best interest she would explain why, and then offer options. When I explained to her that I wanted aggressive treatment, she gave me a sound plan for hopefully achieving a healthy pregnancy. The perfect combination of "to the point" and people skills.

What one piece of advice would you give a prospective patient of Colleen Casey?

Don't be afraid to ask for a specific treatment, or for her opinion on a course of action. She is very receptive.

Describe the protocols Colleen Casey used in your cycles and their degree of success.

I started on femara, at my request. Three cycles with Femara and TI yielded no results, so I was moved up to IUI +trigger. At this time Dr. Casey was on leave and a colleague of hers was monitoring her cases. This doctor refused to bump me to injection med with IUI+trigger, which I feel wasted cycles. I did 2 femara +IUI cycles with no result. On her return, Dr. Casey apologized for the mismanagement of my cycles while she was out, and immediately started me on an inject+trigger+IUI regimen. After my 1st failed inject/trigger/IUI cycle, my AMH was tested and was found to be .6, extremely low. We tried much higher doses of Gonal-f for my 2nd and 3rd injection IUIs, the 3rd IUI with these higher doses resulted in pregnancy and a live singleton birth.

Describe the costs associated with your care under Colleen Casey.

A majority of my treatment was covered by a $10k insurance benefit. I believe the initial consultation was $450. CRM is extremely good at providing costs for services.

10

Doctor

Colleen Casey

Communication

Trustworthiness

Compassion

Explained risks

Adaptability

Frequency seen during appointments

10

Clinic

Center for Reproductive Medicine of Minnesota

Minneapolis

Nursing

Operations

Scheduling

Billing

Clinic Atmosphere

Educational Resources

– Read less

10

Age

33 - 34

Treated

2014 - 2015

Success with this Doc

Yes

Treatment

3 IUI, 1 IVF, 1 Egg Freezing

Diagnosis

Endometriosis, PCOS

10

The clinic [CCRM] has done these treatments for years, and is a like a well oiled machine. You will be treated respectfully. It can feel a little cold emotion-wise, and at times you can feel like a number...The nurses were very organized, and prompt with returning phone calls. They weren't all super outgoing, but they did their job well...While usually it was a nurse that would return my phone calls, I do recall after one failed cycle the MD [dR. Kuneck] called me to discuss my case. This was on Christmas Eve. I was impressed as he didn't have to take the time on the holiday, but he knew that I was upset, and he called anyway.

+ Read more

Age

33 - 34

Treated

2014 - 2015

Success with this Doc

Yes

Race

European

Income

$100K - $199K

Occupation

Nurse or HC Services

Order & Number of Docs Seen

1 Doc Seen

Treatment

3 IUI, 1 IVF, 1 Egg Freezing

Diagnosis

Endometriosis, PCOS

10

Describe your experience with Center for Reproductive Medicine of Minnesota.

The clinic has done these treatments for years, and is a like a well oiled machine. You will be treated respectfully. It can feel a little cold emotion-wise, and at times you can feel like a number.

During treatment, did you feel like you were treated like a number or a human?

While usually it was a nurse that would return my phone calls, I do recall after one failed cycle the MD called me to discuss my case. This was on Christmas Eve. I was impressed as he didn't have to take the time on the holiday, but he knew that I was upset, and he called anyway.

Describe your experience with the nursing staff.

The nurses were very organized, and prompt with returning phone calls. They weren't all super outgoing, but they did their job well.

How was your experience with Paul Kuneck?

Dr Kuneck has been doing these treatments since the 1980's. He is very professional, and he seems to stay up to date on current literature. I liked that he had such an extensive background in the field. While he doesn't show a lot of emotion, I was happy to have someone that I could trust due to his years of experience.

What one piece of advice would you give a prospective patient of Paul Kuneck?

He knows what he is doing and has seen a lot in his career. He's not really warm and fuzzy, but you can trust that he will be direct with you.

Describe the protocols Paul Kuneck used in your cycles and their degree of success.

I have endometriosis, so he didn't want to do any injectibles with IUI for me. I did 1 timed intercourse with clomid, 1 IUI with clomid, and then 2 IUIs with femara, as the side effects with clomid were rough. I did 1 IVF treament with a fresh day 5 transfer. I'm not sure of the name, but I started with BCP, then lupron, then injectibles. Due to painful IUI's, he decided I should be under anesthesia for the IVF transfer, which was very compassionate, in my opinion.

Describe the costs associated with your care under Paul Kuneck.

IUI covered by insurance. IVF shared risk program---$24,000

8

Doctor

Paul Kuneck

Communication

Trustworthiness

Compassion

Explained risks

Adaptability

Frequency seen during appointments

10

Clinic

Center for Reproductive Medicine of Minnesota

Minneapolis

Nursing

Operations

Scheduling

Billing

Clinic Atmosphere

Educational Resources

– Read less

7

Age

28 - 29

Treated

2013 - 2014

Success with this Doc

?

Treatment

5 IUI, 3 IVF

Diagnosis

Recurrent Pregnancy Loss, PCOS

7

[Center for Reproductive Medicine of Minnesota[ was] wery clean, upper class, good communication. Not a clinic where anyone would know your name - you are just a number here. [Nursing staff] always had my chart in front of them, would share number results, was compassionate, thorough and intentional. A solid team!...However, towards the end of our time with [Dr Casey], the clinic was growing in patient volume and her interactions were getting less.

+ Read more

Age

28 - 29

Treated

2013 - 2014

Success with this Doc

?

Race

European

Income

$100K - $199K

Occupation

Business Executive

Order & Number of Docs Seen

1st of 3 Docs

Treatment

5 IUI, 3 IVF

Diagnosis

Recurrent Pregnancy Loss, PCOS

7

Describe your experience with Center for Reproductive Medicine of Minnesota.

Very clean, upper class, good communication. Not a clinic where anyone would know your name - you are just a number here.

During treatment, did you feel like you were treated like a number or a human?

She didn't rush us at any time, was available via phone, and seemed to listen to all our thoughts with sincerity.

Describe your experience with the nursing staff.

Timely response time, always had my chart in front of them, would share number results, was compassionate, thorough and intentional. A solid team!

What specific things went wrong at this clinic?

Failed to call with results

How was your experience with Colleen Casey?

Dr. Casey listened well, was very compassionate and driven to help us succeed. Often times though, I would need to raise my concerns to her with data on why I thought treatment should be modified and then she would agree, and change treatment. I am thankful I advocated for myself as much as I did but wish that she would have been more proactive. If I hadn't known as much about fertility as I did, I don't think certain protocols would have been used.
I did appreciate her willingness to take a call and felt that she was interactive in our IUI and IVF protocols. However, towards the end of our time with her, the clinic was growing in patient volume and her interactions were getting less.
When faced with a D&C, I appreciated her sharing her own experience with us to make our nerves less. She was compassionate and thorough and put our needs as a priority.

What one piece of advice would you give a prospective patient of Colleen Casey?

Bring questions and know she will be willing to answer them all and make sure you understand them.

Describe the protocols Colleen Casey used in your cycles and their degree of success.

All 4 of our IVF cycles with her (2 fresh, 2 frozen) had me questioning some of my blood levels and protocols used. I was worried I was over suppressed and concerned with my hormones levels. Most of the time, she was not concerned, but after visiting other doctors, my concerns were validated. I wish I knew as much then as I knew now.
The protocols seemed very basic and standard (mainly pre-printed in their guide book) and I would have like to see her individualize the protocols more. When I did express concern about estradoil levels for example, sharing that oils worked better for me than patches or pills, she was willing and happy to make those protocol changes, but again, that is something only learned through experience.

Describe your experience with your monitoring appointments.

I liked that they have women who are pregnant come in the afternoon, so you are never faced with a baby bump while in the waiting room.
They always ran on time, had a good amount of appointments to choose from and I never had a problem!

Describe the costs associated with your care under Colleen Casey.

Competitive within the Twin Cities area

7

Doctor

Colleen Casey

Communication

Trustworthiness

Compassion

Explained risks

Adaptability

Frequency seen during appointments

7

Clinic

Center for Reproductive Medicine of Minnesota

Minneapolis

Nursing

Operations

Scheduling

Billing

Clinic Atmosphere

Educational Resources

– Read less

6

Age

32

Treated

2015

Success with this Doc

No

Treatment

3 IUI, 1 IVF

Diagnosis

Male Factor, Poor Egg Quality, Unexplained

6

Nursing staff [at CRM] were SO COMPASSIONATE. They truly hoped success for us, through & through. We saw many of the nurses throughout our treatment cycle. They worked well together & no matter who we were working with, they had knowledge about our cycle.... The clinic environment was very nice & welcoming. The front desk staff could be a little more friendly. At times I didn't feel comfortable checking in or making future appts because I felt like they didn't really care to help. CRM has a free info session, which was so nice to do, before going to our first real RE appt.

+ Read more

Age

32

Treated

2015

Success with this Doc

No

Race

European

Income

$50K - $99K

Occupation

Nurse or HC Services

Order & Number of Docs Seen

2nd of 3 Docs

Treatment

3 IUI, 1 IVF

Diagnosis

Male Factor, Poor Egg Quality, Unexplained

6

Describe your experience with Center for Reproductive Medicine of Minnesota.

The clinic environment was very nice & welcoming. The front desk staff could be a little more friendly. At times I didn't feel comfortable checking in or making future appts because I felt like they didn't really care to help. CRM has a free info session, which was so nice to do, before going to our first real RE appt.

During treatment, did you feel like you were treated like a number or a human?

We know CRM runs a busy clinic; but it seemed like we were shuffled through like a herd every visit. We didn't like that Dr. Malo was not involved in our transfer/retrieval. There was no consistency.

Describe your experience with the nursing staff.

Nursing staff were SO COMPASSIONATE. They truly hoped success for us, through & through. We saw many of the nurses throughout our treatment cycle. They worked well together & no matter who we were working with, they had knowledge about our cycle.

What specific things went wrong at this clinic?

Failed to order appropriate test

How was your experience with John Malo?

Dr. Malo is really a great provider. He was on his way to retirement when we saw him; so I think if we caught him sooner-we may have had better luck with our cycle. He did care for us, but I think we could have had a few more tests done to make our IVF cycle better.

What one piece of advice would you give a prospective patient of John Malo?

Do your research. Be proactive. Be your own advocate!

Describe the protocols John Malo used in your cycles and their degree of success.

Dr. Malo had reason to believe his routine/common IVF protocol would work for us, with ICSI. I took lupron, menopur, follistim & doxycycline as I recall, plus a trigger shot. I did need to extend the meds as they did not see enough eggs/eggs not mature enough. Eventually I was given the go ahead for retrieval. Dr. (not Malo, one of his partners) retrieved 14, 11 were mature. We thought this was great! Each day that passed in the lab, our numbers dwindled. We had two day 5 embryos come transfer day. Neither embryo implanted.

Describe the costs associated with your care under John Malo.

All in all for Dr. Malo, about $13,000.00
For meds, about $2,000

5

Doctor

John Malo

Communication

Trustworthiness

Compassion

Explained risks

Adaptability

Frequency seen during appointments

6

Clinic

Center for Reproductive Medicine of Minnesota

Minneapolis

Nursing

Operations

Scheduling

Billing

Clinic Atmosphere

Educational Resources

– Read less

5

Age

—

Treated

2008 - 2010

Success with this Doc

No

Treatment

2 IUI, 1 IVF

Diagnosis

Endometriosis, Poor Egg Quality

5

[Center for Reproductive Medicine of Minnesota]... was the only reproductive endocrinologist clinic I visited so I have nothing to compare it to. It may have been that I was not a quality patient in that my chances were so low from the get go with poor egg quality, but I still would like to think that doctors and nurses do what they do for the people that they can effect. Instead I felt like a disappointment to their "stats" and a number with each visit...loosing hope is devastating and having your "care team" not really care, is beyond words.

+ Read more

Age

—

Treated

2008 - 2010

Success with this Doc

No

Race

Prefer not to answer

Income

$100K - $199K

Occupation

Graphic Designer

Order & Number of Docs Seen

2nd of 2 Docs

Treatment

2 IUI, 1 IVF

Diagnosis

Endometriosis, Poor Egg Quality

5

Describe your experience with Center for Reproductive Medicine of Minnesota.

It's one of few and this was the only reproductive endocrinologist clinic I visited so I have nothing to compare it to. It may have been that I was not a quality patient in that my chances were so low from the get go with poor egg quality, but I still would like to think that doctors and nurses do what they do for the people that they can effect. Instead I felt like a disappointment to their "stats" and a number with each visit...loosing hope is devastating and having your "care team" not really care, is beyond words.

During treatment, did you feel like you were treated like a number or a human?

There is very little contact with the doctor who so warmly freets you at the beginning of this "journey". And the nurses are different every time you go in to the office...and their moods very. Tremendously.

Describe your experience with the nursing staff.

I wish I remembered their names because a few were fantastic! Warm, friendly and took the time to make you feel like you're a person. Some even like you are a person going through the toughest days of your life thus far-those nurses I wish I could go back and hug. Several were very clearly, busy. Even delivering the news that the one follicle that was there yesterday (yes 1) is suddenly gone and you are to wait weeks and then start all over. With zero emotion because the were busy washing up their hands so they could scurry on to the next patient. No compassion. How do you work here? Perhaps a blood bank would be more fitting for these nurses.

What specific things went wrong at this clinic?

Failed to call with results

Failed to inform you of changes in protocol

Failed to convey critical information

How was your experience with Lisa Erickson?

Dr. Erickson was lovely, kind, soft spoken. At our first visit I felt hopeful and in good hands. That feeling grew more and more distant with each visit and contact directly with her became almost extinct. Our hopes diminished not due to her efforts but directly related to the results. My egg quality was extremely low. I could feel that she was only proceeding due to my emotional inability to give up. At one point she was forthright in telling us if we proceed and success is not achieved, it brings their clinical numbers down. That was hurtful, although truthful...it was not my job to care and it stung that she'd even ask us to. Talk about feeling like a number. When the day came for the one egg my body had produced to be attempted to be retrieved, in all our nerves riding on that 50/50 chance she told us we had....she wasn't even there. Without warning she had sent another doctor whom I had never before met. He, not she, was the one in my haze while awaking from anesthesia to tell me we had failed. And inevitably that I would never carry or birth a child. I was crushed on several levels.

What one piece of advice would you give a prospective patient of Lisa Erickson?

Ask her not to sugar coat and to BE SURE to inform you that you will not see her often. And ask her to please inform you should a physician other than herself be performing your procedures.

Describe the protocols Lisa Erickson used in your cycles and their degree of success.

Unfortunately in the last 6 years much of this has escaped me, although when going through it all you hang onto every word, learn and know every term, the cost of every drug and the names & numbers of every pharmacy and their prices...
I recall Folistim pens...lots of them. I recall vials of Bravelle and then trying Lupron. And somewhere alon the line there was Menapur.
It is quite blurry...and thankfully in the rear view mirror.

Describe your experience with your monitoring appointments.

It was tough...feeling like a number.

Describe the costs associated with your care under Lisa Erickson.

Expensive

5

Doctor

Lisa Erickson

Communication

Trustworthiness

Compassion

Explained risks

Adaptability

Frequency seen during appointments

5

Clinic

Center for Reproductive Medicine of Minnesota

Minneapolis

Nursing

Operations

Scheduling

Billing

Clinic Atmosphere

Educational Resources

– Read less

3

Age

—

Treated

—

Success with this Doc

?

Treatment

1 IUI

Diagnosis

Diminished Ovarian Reserve, Other

3

[At Center for Reproductive Medicine] A recommended change in care plan was not communicated to me by the doctor but rather by requesting me to pay my out of pocket portion of the next procedure that had never been talked about. I was not taught how to administer my ovidrel. They sent my prescription to an incorrect pharmacy...They put the incorrect appointment time for my husbands sample and my IUI, even though they had written the agreed upon time on my take home sheet. They are often behind schedule 15 minutes to 30 minutes.

+ Read more

Age

—

Treated

—

Success with this Doc

?

Race

European

Income

$50K - $99K

Occupation

Nurse or HC Services

Order & Number of Docs Seen

1 Doc Seen

Treatment

1 IUI

Diagnosis

Diminished Ovarian Reserve, Other

3

Describe your experience with Center for Reproductive Medicine of Minnesota.

Customer service is a weakness. They do not answer phone with identifying themselves. They put the incorrect appointment time for my husbands sample and my IUI, even though they had written the agreed upon time on my take home sheet.
They are often behind schedule 15 minutes to 30 minutes.
I'm struggling to find a strength...they are open half days on weekends.

During treatment, did you feel like you were treated like a number or a human?

A change in my care plan was presented to me at check-in by being asked to pay for an IUI up front, when IUI had never been discussed. It was later told to me by the nurse that Dr. Lebovic had charted this was the next step. This was not communicated to my husband or I prior to the appointment and obviously not by Dr. Lebovic. I requested a call from Dr. Lebovic and never did receive an apology.

Describe your experience with the nursing staff.

Poor customer service. Nobody introduces themselves nor do they answer the phone with their names. I'm constantly asking for more information regarding how other patients approach obtaining out of pocket medicines, prescriptions are sent to the wrong pharmacy, the nurse line is never answered which leads to leaving a voicemail which they do not listen to carefully and call back to "clarify" information that was left in the voicemail.

What specific things went wrong at this clinic?

Failed to call in prescriptions to pharmacy

Lost appointments

Failed to inform you of changes in protocol

Provided conflicting information

Failed to convey critical information

How was your experience with Dan Lebovic?

We received poor communication regarding the treatment plan as well as diagnoses. Although compassionate in the first and only meeting, I do not feel that he is even directing my care due to the nurses making the care plan after a follow up and then checking with Dr. Lebovic later.

What one piece of advice would you give a prospective patient of Dan Lebovic?

Inquire at your initial meeting regarding his communication regarding the treatment plan as well as his direct incolvement with follow up appointments.

Describe the protocols Dan Lebovic used in your cycles and their degree of success.

I have no clue if a specific protocol is being used. Our first cycle with Dr. Lebovic was 7.5 mg of Femara days 3-5. Ultrasound CD 2 and 10. Ovidrel shot on CD 11.
Our second cycle was the same dosage of Femara then I was prescribed Follistim CD 7-9 with an ultrasound on CD 10. I was told to wait to trigger until CD 12, timed intercourse on CD 12 and IUI on CD 14.
We are in the middle of our third cycle. Same plan as cycle 2 except when I went for my ultrasound on CD10 they wanted me to continue Follistim through CD 13 and I go back on CD14 for another ultrasound.

Describe the costs associated with your care under Dan Lebovic.

IUI - $284
Density Gradient- $388.70

2

Doctor

Dan Lebovic

Communication

Trustworthiness

Compassion

Explained risks

Adaptability

Frequency seen during appointments

3

Clinic

Center for Reproductive Medicine of Minnesota

Minneapolis

Nursing

Operations

Scheduling

Billing

Clinic Atmosphere

Educational Resources

– Read less

10

Age

32

Treated

2015

Success with this Doc

Yes

Treatment

1 IVF

Diagnosis

Male Factor

10

This clinic [Center for Reproductive Medicine of Minnesota] is very efficient, so you are not assigned a specific nurse or anything. Everyone there helps all of the patients. So its not quite as touchy feely or "warm" as I think others probably are...They don't mind answering tons of questions.

+ Read more

Age

32

Treated

2015

Success with this Doc

Yes

Race

European, South Asian

Income

$200K - $499K

Occupation

Business Executive

Order & Number of Docs Seen

1 Doc Seen

Treatment

1 IVF

Diagnosis

Male Factor

10

During treatment, did you feel like you were treated like a number or a human?

This clinic is very efficient, so you are not assigned a specific nurse or anything. Everyone there helps all of the patients. So its not quite as touchy feely or "warm" as I think others probably are. But their outcomes are outstanding, which to me was the most important thing. It's also not like they are cold or anything, but they're not there to coddle you, they are there to get you pregnant. Everyone is very helpful.

Describe your experience with the nursing staff.

They dont mind answering tons of questions. There were multiple days that I felt silly calling about something that was probably trivial, but I just wanted to be sure everything was OK, and the nurses never made me feel like my question was unimportant.

How was your experience with Paul Kuneck?

Paul is a really good guy, who cares a lot about his patients. Even though I didnt see him most of the time I went in, he reviewed my chart every single time I went in. I would hear from him or his nurse later that day if there was any change in my treatment or medications based on his review. And I did see him every time I went in for an ultrasound after my pregnancy was confirmed!

What one piece of advice would you give a prospective patient of Paul Kuneck?

Trust him

10

Doctor

Paul Kuneck

Communication

Trustworthiness

Compassion

Explained risks

Adaptability

Frequency seen during appointments

10

Clinic

Center for Reproductive Medicine of Minnesota

Minneapolis

Nursing

Operations

Scheduling

Billing

Clinic Atmosphere

Educational Resources

– Read less

5

Age

35 - 37

Treated

2013 - 2015

Success with this Doc

No

Treatment

6 IUI, 3 IVF

Diagnosis

Poor Egg Quality, Unexplained

5

There were a number of errors [at Center for Reproductive Medicine of Minnesota], the biggest that they did not inform me of a change in my medication protocol until too late. Even if that did not affect my cycle medically, the stress was enormous....Paul Kuneck was really great as a physician but his staff has some major weaknesses that made the process unpleasant and stressful at times.

+ Read more

Age

35 - 37

Treated

2013 - 2015

Success with this Doc

No

Race

European

Income

$200K - $499K

Occupation

Nurse or HC Services

Order & Number of Docs Seen

1 Doc Seen

Treatment

6 IUI, 3 IVF

Diagnosis

Poor Egg Quality, Unexplained

5

Describe your experience with Center for Reproductive Medicine of Minnesota.

Standard

During treatment, did you feel like you were treated like a number or a human?

Paul Kuneck was really great as a physician but his staff has some major weaknesses that made the process unpleasant and stressful at times.

Describe your experience with the nursing staff.

Some of the nurses were fantastic (Stacy) and others were absolutely terrible- there was one with a high pitched baby voice that was incredibly condescending every time and sometimes medically inaccurate as well (I'm in healthcare).

What specific things went wrong at this clinic?

Failed to call with results

Failed to inform you of changes in protocol

Failed to convey critical information

Scheduled the wrong procedure

How was your experience with Paul Kuneck?

Dr. Kuneck is a smart, caring physician. He seems to be on his way to retirement so availability was not always great and he does not make himself very accessible to patients- it always felt like you have to go through an army of nurses and blocks to get any direct access to him.

What one piece of advice would you give a prospective patient of Paul Kuneck?

Schedule regular face to face appointments with him in advance- you can cancel if you need to but otherwise you won't see him for months.

Describe the protocols Paul Kuneck used in your cycles and their degree of success.

agonist, antagonist protocols- we failed almost every cycle so I'm not sure what would be useful for others. We did go to ICSI on the 2nd IVF and I would not wait to do this.

Describe the costs associated with your care under Paul Kuneck.

My insurance covered much of this but the costs were still enormous, but expected.

6

Doctor

Paul Kuneck

Communication

Trustworthiness

Compassion

Explained risks

Adaptability

Frequency seen during appointments

5

Clinic

Center for Reproductive Medicine of Minnesota

Minneapolis

Nursing

Operations

Scheduling

Billing

Clinic Atmosphere

Educational Resources

– Read less

6

Age

35

Treated

2015

Success with this Doc

Yes

Treatment

IVF

Diagnosis

—

6

There was no consistency among nurses [at Center for Reproductive Medicine of Minnesota]. I had a different one every time I came in. Some were great and some not as friendly....I waited weeks for PGS results from Geneis Genetics. I was told Friday afternoon that results did not come in though Genesis said they were released. I finally found out results Monday due to Dr. Campbell not finding the results that were sent. It was painful to wait so long for news of whether we had a healthy embryo or not.

+ Read more

Age

35

Treated

2015

Success with this Doc

Yes

Race

European

Income

$100K - $199K

Occupation

Teacher

Order & Number of Docs Seen

1st of 3 Docs

Treatment

IVF

Diagnosis

—

6

Describe your experience with Center for Reproductive Medicine of Minnesota.

Nice looking, downtown so traffic is an issue, but this clinic has the best data with the most success. They are doing something right. Their embryologist were successful with our embryo.

During treatment, did you feel like you were treated like a number or a human?

There was the initial ,setting where he seemed very genuine and kind but from then on there was little communication until we got to the ultrasounds of seeing our baby.

Describe your experience with the nursing staff.

There was no consistency among nurses. I had a different one every time I came in. Some were great and some not as friendly.

What specific things went wrong at this clinic?

Failed to call with results

How was your experience with Bruce Campbell?

I saw him for three appointments. The initial consultation and two ultrasound ch do ups on baby's heartbeat. I felt like a number and while I enjoyed meeting with him, there was never any other communication.

What one piece of advice would you give a prospective patient of Bruce Campbell?

He's very knowledgeable but very important and busy and the nurses will do most of the communicating. Plus, he was not present for egg retrieval or transfer.

Describe the protocols Bruce Campbell used in your cycles and their degree of success.

Had 11 eggs, 8 fertilized, 4 made it to day 5 biopsy and testing. 1 of the 4 embryos were normal after PGS testing. We transferred and have a wonderful 4 month old.

Describe the costs associated with your care under Bruce Campbell.

$25,000

6

Doctor

Bruce Campbell

Communication

Trustworthiness

Compassion

Explained risks

Adaptability

Frequency seen during appointments

6

Clinic

Center for Reproductive Medicine of Minnesota

Minneapolis

Nursing

Operations

Scheduling

Billing

Clinic Atmosphere

Educational Resources

– Read less

10

Age

38

Treated

2015

Success with this Doc

Yes

Treatment

1 IVF

Diagnosis

—

10

I thought the nursing staff [at Ctr for Repro Med - Minnie] was excellent. They were clearly well trained and compassionate. Very professional and friendly...This is an excellent fertility clinic. The staff is well-trained but busy. They sometimes triple-book appointments, so they'll take the person who signs in first. Get there early. I never had to wait very long for my appointments.

+ Read more

Age

38

Treated

2015

Success with this Doc

Yes

Race

European, Ashkenazi Jewish

Income

$100K - $199K

Occupation

Teacher

Order & Number of Docs Seen

1 Doc Seen

Treatment

1 IVF

Diagnosis

—

10

Describe your experience with Center for Reproductive Medicine of Minnesota.

This is an excellent fertility clinic. The staff is well-trained but busy. They sometimes triple-book appointments, so they'll take the person who signs in first. Get there early. I never had to wait very long for my appointments.

During treatment, did you feel like you were treated like a number or a human?

I had a very short time frame in which to complete the cycle of treatment due to a cancer diagnosis three years previously. We had to put off a pregnancy for a couple of years. Unfortunately, we didn't conceive naturally quickly enough so we had to use the IVF route. Once we decided to go forward with IVF, Dr. Campbell personally returned my phone call in order to set up the first appointments. I also appreciated that he came into the waiting area on our first visit.

Describe your experience with the nursing staff.

I thought the nursing staff was excellent. They were clearly well trained and compassionate. Very professional and friendly.

How was your experience with Bruce Campbell?

I thought Dr. Campbell was an excellent doctor. He explained the process thoroughly so I knew what to expect at each step. He was not overly optimistic about our chances, but I understand that there is a lot of failure in IVF and he didn't want to get our hopes up. I thought he was very kind given our circumstances.

Describe the costs associated with your care under Bruce Campbell.

11,000 for fertility treatment, I think....

10

Doctor

Bruce Campbell

Communication

Trustworthiness

Compassion

Explained risks

Adaptability

Frequency seen during appointments

10

Clinic

Center for Reproductive Medicine of Minnesota

Minneapolis

Nursing

Operations

Scheduling

Billing

Clinic Atmosphere

Educational Resources

– Read less

10

Age

31 - 34

Treated

2012 - 2015

Success with this Doc

Yes

Treatment

2 IUI, Donor Sperm

Diagnosis

Male Factor

10

Nearly everyone [at Center for Reproductive Medicine of Minnesota] was compassionate, professional and organized. Rarely did I encounter a grumpy face. It made all the treatment that much better...We were dealing with MFI and chose to use donor sperm. She [Dr. Colleen Casey] tested my AMH and based on that and a clear HSG, recommended three natural IUI cycles followed by Clomid if we weren't successful. We were successful and conceived on the first IUI both times and now have two wonderful daughters.

+ Read more

Age

31 - 34

Treated

2012 - 2015

Success with this Doc

Yes

Race

European

Income

$100K - $199K

Occupation

Graphic Designer

Order & Number of Docs Seen

1 Doc Seen

Treatment

2 IUI, Donor Sperm

Diagnosis

Male Factor

10

Describe your experience with Center for Reproductive Medicine of Minnesota.

It's a little overwhelming with all the options and insurance coverage etc but I think that is true of any clinic. Take good notes, do your research and ask questions.

During treatment, did you feel like you were treated like a number or a human?

Colleen Casey is attentive, knowledgeable, thoughtful, and listened to and considered all my concerns. She was very patient and understanding with us.

Describe your experience with the nursing staff.

Nearly everyone was compassionate, professional and organized. Rarely did I encounter a grumpy face. It made all the treatment that much better.

How was your experience with Colleen Casey?

Colleen Casey is an extremely bright, well-researched, thoughtful and attentive physician. I am 100% grateful to have had her care. Even when we encountered our own personal setbacks, she was patient and understanding, and recommended consistently helpful courses of treatment.

What one piece of advice would you give a prospective patient of Colleen Casey?

Trust her but also don't be afraid to ask hard questions and propose alternatives - she will listen.

Describe the protocols Colleen Casey used in your cycles and their degree of success.

We were dealing with MFI and chose to use donor sperm. She tested my AMH and based on that and a clear HSG, recommended three natural IUI cycles followed by Clomid if we weren't successful. We were successful and conceived on the first IUI both times and now have two wonderful daughters.

Describe the costs associated with your care under Colleen Casey.

My insurance covered 90% of the procedure fees

10

Doctor

Colleen Casey

Communication

Trustworthiness

Compassion

Explained risks

Adaptability

Frequency seen during appointments

10

Clinic

Center for Reproductive Medicine of Minnesota

Minneapolis

Nursing

Operations

Scheduling

Billing

Clinic Atmosphere

Educational Resources

– Read less

1

Age

34 - 35

Treated

2014 - 2015

Success with this Doc

No

Treatment

5 IUI, 4 IVF

Diagnosis

Poor Egg Quality, Unexplained

1

Some of the nurses were very nice, a couple were not. The clinic is a well oiled machine, I'll give them that...Dr. Campbell seems very old school. He likes to use the standard protocols, instead of adjusting them to your case. If you are a cookie cutter fertility patient he'd be just fine for you. However if you are a more complex case, I would look elsewhere...After multiple iuis and 4 fresh IVF cycles, if I passed him on the street he probably wouldn't even recognize me, definitely wouldn't know my name. Never even called after our 4th failed IVF and 2nd miscarriage.

+ Read more

Age

34 - 35

Treated

2014 - 2015

Success with this Doc

No

Race

European

Income

$50K - $99K

Occupation

Business Executive

Order & Number of Docs Seen

2nd of 3 Docs

Treatment

5 IUI, 4 IVF

Diagnosis

Poor Egg Quality, Unexplained

1

During treatment, did you feel like you were treated like a number or a human?

After multiple iuis and 4 fresh IVF cycles, if I passed him on the street he probably wouldn't even recognize me, definitely wouldn't know my name. Never even called after our 4th failed IVF and 2nd miscarriage.

Describe your experience with the nursing staff.

Some of the nurses were very nice, a couple were not. The clinic is a well oiled machine, I'll give them that.

What specific things went wrong at this clinic?

Failed to order appropriate test

How was your experience with Bruce Campbell?

Dr. Campbell seems very old school. He likes to use the standard protocols, instead of adjusting them to your case. If you are a cookie cutter fertility patient he'd be just fine for you. However if you are a more complex case, I would look elsewhere.

What one piece of advice would you give a prospective patient of Bruce Campbell?

Do your research, have multiple consults with different RE's at any of the MN clinics. Make sure you can easily say you think Dr. Campbell will be the best fit for you.

Describe the protocols Bruce Campbell used in your cycles and their degree of success.

#1 Long Lupron - BFN. #2 Antagonist -BFN Microdose Lupron Flare - Chemical. #4 - started off as an iui with injectables, we made the call to switch it to an IVF. Best production we had as I was not on bcps for priming, which was used every other cycle at Dr. Campbell's insistence. This cycle resulted in a blighted ovum.

Describe your experience with your monitoring appointments.

It was a well oiled machine, however sometime you did have a pretty long wait, but not too many times.

0

Doctor

Bruce Campbell

Communication

Trustworthiness

Compassion

Explained risks

Adaptability

Frequency seen during appointments

1

Clinic

Center for Reproductive Medicine of Minnesota

Minneapolis

Nursing

Operations

Scheduling

Billing

Clinic Atmosphere

Educational Resources

– Read less

9

Age

33

Treated

2014

Success with this Doc

Yes

Treatment

6 IUI, 1 IVF, Donor Sperm

Diagnosis

PCOS, Unexplained

9

They [the staff at Center for Reproductive Medicine] were helpful, supportive, got back to you quickly, and as a lesbian couple, we always felt welcomed and included...For IVF: Around $10 - $11K for the procedure, another $2-3K in medication co-pays, monitoring, etc. For IUIs we paid office visit and medication copays and sperm, but my insurance covered the rest...There are a lot of doctors and nurses - it felt like we always got the information we needed, quickly, and I never had any trouble making appointments.

+ Read more

Age

33

Treated

2014

Success with this Doc

Yes

Race

European

Income

$100K - $199K

Occupation

Lawyer

Order & Number of Docs Seen

1 Doc Seen

Treatment

6 IUI, 1 IVF, Donor Sperm

Diagnosis

PCOS, Unexplained

9

Describe your experience with Center for Reproductive Medicine of Minnesota.

There are a lot of doctors and nurses - it felt like we always got the information we needed, quickly, and I never had any trouble making appointments.

During treatment, did you feel like you were treated like a number or a human?

I felt like she knew my name and my wife's name, remembered who we were friends with (other patients), and seemed to legitimately care about us.

Describe your experience with the nursing staff.

They were helpful, supportive, got back to you quickly, and as a lesbian couple, we always felt welcomed and included.

How was your experience with Lisa Erickson?

Dr. Erickson was great - she communicated clearly and honestly - sometimes too honestly. She definitely "tells it like it is" and might be a bit blunt for some people. But I appreciated that we always knew exactly where we stood.

What one piece of advice would you give a prospective patient of Lisa Erickson?

Be prepared to hear some blunt truths.

Describe the protocols Lisa Erickson used in your cycles and their degree of success.

We did one unmedicated IUI, then five IUIs with Femara. When these were not successful, we moved to IVF and were successful in the first round.

Describe the costs associated with your care under Lisa Erickson.

For IVF: Around $10 - $11K for the procedure, another $2-3K in medication co-pays, monitoring, etc.
For IUIs we paid office visit and medication copays and sperm, but my insurance covered the rest.

8

Doctor

Lisa Erickson

Communication

Trustworthiness

Compassion

Explained risks

Adaptability

Frequency seen during appointments

9

Clinic

Center for Reproductive Medicine of Minnesota

Minneapolis

Nursing

Operations

Scheduling

Billing

Clinic Atmosphere

Educational Resources

– Read less

8

Age

—

Treated

—

Success with this Doc

Yes

Treatment

8 IUI, 1 IVF, Donor Sperm

Diagnosis

—

8

I believe they [Center for Reproductive Medicine of Minnesota] know what they are doing and their prices are reasonable for our region. I wish we had more contact with our doctor, and hadn’t had a different doctor for both egg retrieval and embryo transfer (first time meeting both of them!).... $800 — initial consult and initial lab work $8,000 — monitoring, egg retrieval, embryo transfer $2,000 — freezing extra embryos

+ Read more

Age

—

Treated

—

Success with this Doc

Yes

Race

European, Latino

Income

$50K - $99K

Occupation

—

Order & Number of Docs Seen

2nd of 2 Docs

Treatment

8 IUI, 1 IVF, Donor Sperm

Diagnosis

—

8

Describe your experience with Center for Reproductive Medicine of Minnesota.

I believe they know what they are doing and their prices are reasonable for our region. I wish we had more contact with our doctor, and hadn’t had a different doctor for both egg retrieval and embryo transfer (first time meeting both of them!).

During treatment, did you feel like you were treated like a number or a human?

All of our interactions with Dr. Casey were fantastic - she’s warm and positive and took time with us. However, we didn’t get to have very many interactions with her, which is what made us feel a bit like a number.

How was your experience with Colleen Casey?

Dr. Casey was so positive that she could get me pregnant- and she was right! It was wonderful to have her confidence behind us as we moved forward with what felt like a very expensive gamble (IVF). I wish we could have interacted with her more over the course of treatment.

What one piece of advice would you give a prospective patient of Colleen Casey?

Don’t expect to see/hear from her, personally, often.

Describe the protocols Colleen Casey used in your cycles and their degree of success.

I am 38, with good numbers/levels, but unsuccessful at getting pregnant through IUI. I was put on an antagonist protocol and stimmed for 8 days. We retrieved 10 eggs, all mature, 9 fertilized non-ICSI (Dr. Casey did not recommend ICSI, as we were using proven donor sperm), and ended up with 7 blasts (four 5 day and three 6 day blasts). I am currently 13 weeks pregnant from our first fresh transfer of one embryo on day 5.

Don't go in [to the Center for Reproductive Medicine of Minnesota] expecting hand holding or warm and fuzzy. If you like direct and come in informed about your own treatment, you will have a better experience...The clinic is organized, clean, and comfortable. I always felt like they had up to date technology and were willing to spend money on the facilities. Also, they pay for parking which is a small thing but it is nice. My previous clinic charged for parking at every visit which was annoying and added up.

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Age

34 - 36

Treated

2014 - 2016

Success with this Doc

Yes

Race

European, Native American

Income

$100K - $199K

Occupation

—

Order & Number of Docs Seen

2nd of 2 Docs

Treatment

7 IUI, 1 IVF

Diagnosis

PCOS

7

Describe your experience with Center for Reproductive Medicine of Minnesota.

The clinic is organized, clean, and comfortable. I always felt like they had up to date technology and were willing to spend money on the facilities. Also, they pay for parking which is a small thing but it is nice. My previous clinic charged for parking at every visit which was annoying and added up.

During treatment, did you feel like you were treated like a number or a human?

I never felt like anyone in the clinic really knew who I was or cared too much about personally but they were responsive if I said I needed emotional support.

Describe your experience with the nursing staff.

The nurses are extremely organized and come in the room knowing the case and knowing the treatment plan.

How was your experience with Paul Kuneck?

I chose Dr. Kuneck after another clinic because I felt confident in his abilities. He is very experienced and understood my treatment goals. He was always direct which I appreciated and at the end of the day, I got my healthy singleton.

What one piece of advice would you give a prospective patient of Paul Kuneck?

Don't go in expecting hand holding or warm and fuzzy. If you like direct and come in informed about your own treatment, you will have a better experience.

7

Doctor

Paul Kuneck

Communication

Trustworthiness

Compassion

Explained risks

Adaptability

Frequency seen during appointments

7

Clinic

Center for Reproductive Medicine of Minnesota

Minneapolis

Nursing

Operations

Scheduling

Billing

Clinic Atmosphere

Educational Resources

– Read less

5

Age

33

Treated

2016

Success with this Doc

No

Treatment

IUI, 1 IVF

Diagnosis

—

5

Large clinic [Center for Reproductive Medicine of Minnesota-Minneapolis]...long waits for appointments at times, and getting booked for an IVF cycle. Communication was good. Procedures and protocols were clear. Nurses were good about returning phone calls... Very large clinic Minimal contact with doctor Very rarely were changes made to standard protocol... Fresh ivf - about 15,000 Frozen transfer- about 5,000

+ Read more

Age

33

Treated

2016

Success with this Doc

No

Race

European

Income

$50K - $99K

Occupation

Teacher

Order & Number of Docs Seen

1 Doc Seen

Treatment

IUI, 1 IVF

Diagnosis

—

5

Describe your experience with Center for Reproductive Medicine of Minnesota.

Large clinic...long waits for appointments at times, and getting booked for an IVF cycle. Communication was good. Procedures and protocols were clear. Nurses were good about returning phone calls

During treatment, did you feel like you were treated like a number or a human?

Very large clinic
Minimal contact with doctor
Very rarely were changes made to standard protocol

How was your experience with Colleen Casey?

Dr. Casey was always very kind and made us feel comfortable. Because of the size of the clinic, we rarely saw her and contact was minimal and primainly done through nurses. Having a different doctor perform each procedure was also hard as we had to put our trust into a new person each step of the way. I think it would have been a different if we were able to work with Dr. Casey more frequently.

What one piece of advice would you give a prospective patient of Colleen Casey?

Dr. Casey is a caring doctor with a lot of expertise. Because of the size of the clinic, just be prepared to work with other doctors throughout your journey.

Describe the costs associated with your care under Colleen Casey.

Fresh ivf - about 15,000
Frozen transfer- about 5,000

3

Doctor

Colleen Casey

Communication

Trustworthiness

Compassion

Explained risks

Adaptability

Frequency seen during appointments

5

Clinic

Center for Reproductive Medicine of Minnesota

Minneapolis

Nursing

Operations

Scheduling

Billing

Clinic Atmosphere

Educational Resources

– Read less

10

Age

—

Treated

—

Success with this Doc

Yes

Treatment

1 IUI, Donor Sperm

Diagnosis

—

10

As a single mom by choice, I felt supported and not judged [by Center for Reproductive Medicine - Minneapolis]....The nurses were very calm and reassuring. The nurse who helped with the insemination helped me to relax....I had to pay for the sperm. Everything else was covered by my insurance....Make an appointment with her [Dr. Colleen Casey]--she may not have as much experience as others in the clinic, but I would see her again in a heartbeat. I am a single mom by choice, and she was supportive of my journey.

+ Read more

Age

—

Treated

—

Success with this Doc

Yes

Race

European

Income

$50K - $99K

Occupation

Teacher

Order & Number of Docs Seen

1 Doc Seen

Treatment

1 IUI, Donor Sperm

Diagnosis

—

10

Describe your experience with Center for Reproductive Medicine of Minnesota.

As a single mom by choice, I felt supported and not judged.

During treatment, did you feel like you were treated like a number or a human?

Dr Casey reassured me that the test results from a previous clinic were not ones that she was concerned about. She was realistically confident about my chances to successfully get pregnant.

Describe your experience with the nursing staff.

The nurses were very calm and reassuring. The nurse who helped with the insemination helped me to relax.

How was your experience with Colleen Casey?

I came to Dr Casey after I was told by a different clinic that I had "old eggs" and that conceiving would be very difficult. During my consultation with Dr. Casey, I felt reassured and confident that trying IUI again was worthwhile. She explained the process thoroughly.

What one piece of advice would you give a prospective patient of Colleen Casey?

Make an appointment with her--she may not have as much experience as others in the clinic, but I would see her again in a heartbeat. I am a single mom by choice, and she was supportive of my journey.

Describe the protocols Colleen Casey used in your cycles and their degree of success.

I did one IUI cycle with Clomid. She recommended doing only one, well timed insemination. I got pregnant during this first cycle with her.

Describe the costs associated with your care under Colleen Casey.

I had to pay for the sperm. Everything else was covered by my insurance.

10

Doctor

Colleen Casey

Communication

Trustworthiness

Compassion

Explained risks

Adaptability

Frequency seen during appointments

10

Clinic

Center for Reproductive Medicine of Minnesota

Minneapolis

Nursing

Operations

Scheduling

Billing

Clinic Atmosphere

Educational Resources

– Read less

10

Age

33

Treated

2016

Success with this Doc

?

Treatment

2 IUI, 1 IVF

Diagnosis

Endometriosis, PCOS

10

I have really enjoyed working with Dr. Casey thus far. We are just in the midst of our treatments, post transfer, but do not know the results yet. I appreciate her specific attention to patients, and she seems to remember me when I see her - though it [Center for Reproductive Medicine of Minnesota] is a VERY busy clinic. Though, for retrievals and transfers, you see the doctor on for the week. I had Dr. Casey for my retrieval, but my transfer was with a different Doctor. I do wish that I would have had the consistency of the same physician throughout the process, but I understand the need to do it this way with scheduling.

+ Read more

Age

33

Treated

2016

Success with this Doc

?

Race

Ashkenazi Jewish

Income

$200K - $499K

Occupation

Business Executive

Order & Number of Docs Seen

1st of 3 Docs

Treatment

2 IUI, 1 IVF

Diagnosis

Endometriosis, PCOS

10

Describe your experience with Center for Reproductive Medicine of Minnesota.

Very prompt with return phone xalls

During treatment, did you feel like you were treated like a number or a human?

I have really enjoyed working with Dr. Casey thus far. We are just in the midst of our treatments, post transfer, but do not know the results yet. I appreciate her specific attention to patients, and she seems to remember me when I see her - though it is a VERY busy clinic. Though, for retrievals and transfers, you see the doctor on for the week. I had Dr. Casey for my retrieval, but my transfer was with a different Doctor. I do wish that I would have had the consistency of the same physician throughout the process, but I understand the need to do it this way with scheduling.

Describe your experience with the nursing staff.

They're fairly good. Not terribly warm.

What one piece of advice would you give a prospective patient of Colleen Casey?

Be prepared with good questions

10

Doctor

Colleen Casey

Communication

Trustworthiness

Compassion

Explained risks

Frequency seen during appointments

10

Clinic

Center for Reproductive Medicine of Minnesota

Minneapolis

Nursing

Operations

Scheduling

Billing

Clinic Atmosphere

Educational Resources

– Read less

8

Age

31

Treated

2016

Success with this Doc

No

Treatment

5 IUI

Diagnosis

—

8

In mpls [Center for Reproductive Medicine-Minneapolis] I felt like a number. In St. Paul location I was a patient.... Mpls clinic was always late.... Nurses in St. Paul were amazing!! Always listened me to questions and concerns... I had ultrasound on cd 2/3. I took femara cd 3-7. Follow up ultrasound on cd 10 w trigger shot. Then iui on day 12 w starting progesterone the next day. He said do 4 cycles and come back.

+ Read more

Age

31

Treated

2016

Success with this Doc

No

Race

Other

Income

$50K - $99K

Occupation

Teacher

Order & Number of Docs Seen

1 Doc Seen

Treatment

5 IUI

Diagnosis

—

8

Describe your experience with Center for Reproductive Medicine of Minnesota.

Mpls clinic was always late

During treatment, did you feel like you were treated like a number or a human?

In mpls I felt like a number. In St. Paul location I was a patient

Describe your experience with the nursing staff.

Nurses in St. Paul were amazing!! Always listened me to questions and concerns

How was your experience with Paul Kuneck?

He's a kind man but very to the point. He explained things in good details to understand. I only met with him in the beginning and then to review the next steps. He was very thorough with explaining everything and procedures to me.

What one piece of advice would you give a prospective patient of Paul Kuneck?

He's to the point

Describe the protocols Paul Kuneck used in your cycles and their degree of success.

I had ultrasound on cd 2/3. I took femara cd 3-7. Follow up ultrasound on cd 10 w trigger shot. Then iui on day 12 w starting progesterone the next day. He said do 4 cycles and come back.

Describe the costs associated with your care under Paul Kuneck.

I'm not sure, my insurance pays a lot

7

Doctor

Paul Kuneck

Communication

Trustworthiness

Compassion

Explained risks

Adaptability

Frequency seen during appointments

8

Clinic

Center for Reproductive Medicine of Minnesota

Minneapolis

Nursing

Operations

Scheduling

Billing

Clinic Atmosphere

Educational Resources

– Read less

2

Age

32 - 33

Treated

2012 - 2013

Success with this Doc

No

Treatment

6 IUI, 1 IVF

Diagnosis

Other

2

The nurses would come in with the wrong charts, not have the treatment plan. I had to remind them of the current protocol and tell them the plans we had discussed in the previous appointment. It was a little scary....Disorganized, shabby, charged for parking and they had a rude receptionist.

+ Read more

Age

32 - 33

Treated

2012 - 2013

Success with this Doc

No

Race

European, Native American

Income

$100K - $199K

Occupation

—

Order & Number of Docs Seen

1st of 2 Docs

Treatment

6 IUI, 1 IVF

Diagnosis

Other

2

Describe your experience with Center for Reproductive Medicine of Minnesota.

Disorganized, shabby, charged for parking and they had a rude receptionist.

During treatment, did you feel like you were treated like a number or a human?

People were nice but it wasn't clear they knew me or remembered my treatment plan.

Describe your experience with the nursing staff.

The nurses would come in with the wrong charts, not have the treatment plan. I had to remind them of the current protocol and tell them the plans we had discussed in the previous appointment. It was a little scary.

What specific things went wrong at this clinic?

Lost paperwork

Failed to order appropriate test

Failed to inform you of changes in protocol

Lost results

Provided conflicting information

How was your experience with Mark Damario?

I only met him twice. He seemed super cautious in his treatment protocol.

What one piece of advice would you give a prospective patient of Mark Damario?

Be your own advocate.

Describe the protocols Mark Damario used in your cycles and their degree of success.

Lots and lots of letrozole with and without IUI. I never had a positive pregnancy test.

3

Doctor

Mark Damario

Communication

Trustworthiness

Compassion

Explained risks

Adaptability

Frequency seen during appointments

2

Clinic

Center for Reproductive Medicine of Minnesota

Minneapolis

Nursing

Operations

Scheduling

Billing

Clinic Atmosphere

Educational Resources

– Read less

10

Age

26 - 27

Treated

2013 - 2014

Success with this Doc

Yes

Treatment

2 IVF

Diagnosis

PCOS

10

I honestly can't say enough good things about this staff [at Center for Reproductive Medicine] . They became our family. The nurses there went above and beyond. They would make emergency appointments for me when I was bleeding, they would move things around to help accommodate our lifestyles. The most important thing is they were overjoyed with us when we got pregnant. They genuinely cared- you can't ask for more.

+ Read more

Age

26 - 27

Treated

2013 - 2014

Success with this Doc

Yes

Race

European

Income

$50K - $99K

Occupation

Teacher

Order & Number of Docs Seen

2nd of 3 Docs

Treatment

2 IVF

Diagnosis

PCOS

10

Describe your experience with Center for Reproductive Medicine of Minnesota.

They are great at scheduling. They are fabulous at making connections with their patients. One area they could work on is avaliblity.

During treatment, did you feel like you were treated like a number or a human?

The nurses at the Saint Paul clinic treated us like family. They laughed, cried and prayed with us, then genuinely cared about us.

Describe your experience with your nurse.

I honestly can't say enough good things about this staff. They became our family. The nurses there went above and beyond. They would make emergency appointments for me when I was bleeding, they would move things around to help accommodate our lifestyles. The most important thing is they were overjoyed with us when we got pregnant. They genuinely cared- you can't ask for more.

How was your experience with John Malo?

We had a very high risk pregnancy and retrieval. Lots of moving parts including PGS testing. He was perfect. Explained everything to a T and was able to also comfort us. He explained every option and its outcomes. He was extremely realistic.

What one piece of advice would you give a prospective patient of John Malo?

He is honest, but knows his stuff.

Describe the protocols John Malo used in your cycles and their degree of success.

I have PCOS so Dr.Malo used a protocol that involved long days of medication. I took follistim, meapour as well as citratide during my cycle. He very closely monitored my levels so I would not get OHSS. He was very careful with every dose and every medicine I took. Even though I always saw a nurse he would call me every day after my appointment to check in.
He told us that the flair protocols is sometimes used for patients who have PCOS, but that often times ends in OHSS (which I got from a previous clinic). He said that he would rather do "slow and steady wins the race" instead of fast and furious.

Describe the costs associated with your care under John Malo.

Fresh cycle: $14,000
PGS testing: $2,500
FET: $4,300

10

Doctor

John Malo

Communication

Trustworthiness

Compassion

Explained risks

Adaptability

Frequency seen during appointments

10

Clinic

Center for Reproductive Medicine of Minnesota

St. Paul

Nursing

Operations

Scheduling

Billing

Clinic Atmosphere

Educational Resources

– Read less

10

Age

—

Treated

—

Success with this Doc

Yes

Treatment

5 IUI

Diagnosis

PCOS

10

Strengths [at Center for Reproductive Medicine of Minnesota] are that they will see you on the weekend so no time is wasted with waiting extra days. However, if you are at the St. Paul clinic, you will need to go to Minneapolis for your weekend appointments...You just have to stay on top of them to ensure they are sending in proper insurance paperwork in a timely manner. Weakness is that they only see you for certain procedures during the weekend. So if your baseline ultrasound ends up happening on a weekend, they will prefer you do it during a week day.

+ Read more

Age

—

Treated

—

Success with this Doc

Yes

Race

South Asian

Income

$50K - $99K

Occupation

Marketer or PR

Order & Number of Docs Seen

2nd of 2 Docs

Treatment

5 IUI

Diagnosis

PCOS

10

Describe your experience with Center for Reproductive Medicine of Minnesota.

Strengths are that they will see you on the weekend so no time is wasted with waiting extra days. However, if you are at the St. Paul clinic, you will need to go to Minneapolis for your weekend appointments. Dr. Damario is great and the nursing staff are also mostly great. You just have to stay on top of them to ensure they are sending in proper insurance paperwork in a timely manner.
Weakness is that they only see you for certain procedures during the weekend. So if your baseline ultrasound ends up happening on a weekend, they will prefer you do it during a week day.

During treatment, did you feel like you were treated like a number or a human?

Dr. Damario personally meets with you to explain your treatment options. Then when you do your first pregnancy ultrasound, he is the one who does it (NOT a nurse).

Describe your experience with the nursing staff.

I have had mostly wonderful experiences with the nursing staff. They are kind and understanding. The only big hurdle I've run into was getting approval from my new insurance this year and having the nurses send in the proper paperwork for approval in a timely manner. Other than that, all previous interactions have been very good.

What specific things went wrong at this clinic?

Lost paperwork

How was your experience with Mark Damario?

From my first time meeting Dr. Damario, I knew he was a caring doctor. Compared to my first doctor, he is much more hands on with my care. I have seen him more in my one IUI cycle than I saw my other doctor in my 4 IUI's.
Dr. Damario takes the time to explain things to you to make sure you understand the course of action.
I highly recommend him.

What one piece of advice would you give a prospective patient of Mark Damario?

Make sure you ask lots of questions.

Describe the protocols Mark Damario used in your cycles and their degree of success.

For my one IUI cycle with Dr. Damario, we used Gonal-F (150 IU) and then Ovidril. We decided to go with this route because this is what worked in my last IUI which resulted in my son with a different doctor. This worked again as I got pregnant right away and we found out it was twins. Unfortunately, we lost the twins at 8 weeks gestation.

Describe the costs associated with your care under Mark Damario.

I'm covered by insurance so I have a $30 co-pay almost every time I go in. I am unsure what the other costs are.

10

Doctor

Mark Damario

Communication

Trustworthiness

Compassion

Explained risks

Adaptability

Frequency seen during appointments

10

Clinic

Center for Reproductive Medicine of Minnesota

St. Paul

Nursing

Operations

Scheduling

Billing

Clinic Atmosphere

Educational Resources

– Read less

2

Age

32

Treated

2016

Success with this Doc

No

Treatment

5 IUI, 1 IVF

Diagnosis

—

2

Jan [nurse at CRM] has been there forever and is excellent; caring, compassionate, hard working, remembers you as a person...Feel like cattle. So many women processed through on any given morning. Care is not personalized...Quite expensive compared to national averages. Higher success rates though. FET $5k (plus meds)...DeMario did 2 FET's for us. Used the same protocol that Dr. Malo established for us 2 years earlier. Didn't change anything regardless of test results.

+ Read more

Age

32

Treated

2016

Success with this Doc

No

Race

European

Income

$100K - $199K

Occupation

Accountant

Order & Number of Docs Seen

2nd of 2 Docs

Treatment

5 IUI, 1 IVF

Diagnosis

—

2

Describe your experience with Center for Reproductive Medicine of Minnesota.

Feel like cattle. So many women processed through on any given morning. Care is not personalized.

During treatment, did you feel like you were treated like a number or a human?

He never remembered any details about my case. It seems like he didn't even review my file before any meeting. Consistently asked the same questions over and over.

Describe your experience with the nursing staff.

Jan has been there forever and is excellent; caring, compassionate, hard working, remembers you as a person.

What specific things went wrong at this clinic?

Lost paperwork

Failed to call with results

Lost results

Provided conflicting information

How was your experience with Mark Damario?

He is not compassionate, he doesn't see you as a person. Doesn't remember anything from prior meetings. Generally seems confused. Very frustrating for someone who is in a vulnerable position. I had no choice but to use him as my prior RE at the clinic retired. Total difference of night and day between DeMario and Malo. Dr Malo always knew where I was at and what my history was. Made me feel like a patient and not a payment, which is how I feel when I see DeMario.

What one piece of advice would you give a prospective patient of Mark Damario?

Go to the Minneapolis clinic and see a different RE in the CRM clinic.

Describe the protocols Mark Damario used in your cycles and their degree of success.

DeMario did 2 FET's for us. Used the same protocol that Dr. Malo established for us 2 years earlier. Didn't change anything regardless of test results.