Keep calm, our team take care of everything

Benefit from the expertise of a training and support team that helps you take control of Target First and increase your conversion rate.

A technical support team

Our support is available for all our customers. Moreover, ou technical support team is available from Monday to Friday from 9am to 18pm (Time Zone Paris). Target first respond to the difficulty posed by the Customer within 24 hours after receipt.

The monthly support

Maximize your proactive chat answers rate and conversion rate with a monthly point with a dedicated project manager. As we go along, we will be able to analyze your performance in order to adapt your targeting strategy and propose areas for improvement.

Premium support

After a detailed analysis of the customer journey on your website, we will take care of all the initial settings of appearance, display and targeting filters to manage the display of Target First on your website.

We will give you the keys to change in the future, the appearance settings, display settings and change targeting filters to manage the posting of Target First on your website.

In parallel, you will be able to follow your and your advisors performance, thanks to the Target First dashboard.

Pro support

AWith the pr support, benefit from a presentation of the functionalities associated to the solution to help you to visualize the possibilities of the tool and to take it in hand. You will browse the different sections of the platform to identify a hot prospect, fill a lead or set the chat invitation.

Nous vous proposons également un volet We also offer a training component to acquire the methods and advice to initiate the conversation, set up message notifications and maximize the conversion rate of your advisors.

Reporting

In addition to support, we put our expertise at your service to optimize your ROI over the long term.

In the form of a report, we will present you an analysis of your performance through specific KPI (activity volume, agent performance indicators, sales, conversation rates, etc.) in order to maximize your proactive chat response rate and your conversion.

We recommend that you perform a balance sheet after 3 months of minimum use of Target First, without any major changes on the filters in place during the period, so that the analysis is relevant and it is possible to define progress.