"Load ZoneAlarm Security Suite at startup"...box seems to be locked.

Hello Group,
When going to click ZASS icon in tray/ click-Overview/ Preferences/ General/ the[BOX]is checked - &quot;Load ZoneAlarm Security Suite at startup&quot;...box seems to be locked. There is a check, when I click the box it turns gray and back to white upon button release.
Any thoughts how to un-check the start-up box?
I can't continue with uninstall.
How about uninstalling from safe mode?
Also when I shut down ZASS from the tray icon I have to reboot to turn ZASS back on. I have a hunch that the true vector is being untrue.Thanks for any help
e-mail welcome
dennisc at ardennet.com

From what you have described -'you have already/ properly 'unloaded' ZA - once you check that check box and that &quot;green check is gone&quot; = you've done it.' Then follow the un-install instructions that you have.<hr>http://forums.zonelabs.org/zonelabs/...ssage.id=73645<hr>:8}NaiveMelody NYC 1-29-08 - Cathy's Clown - The Everly Brothers

Start the PC in the safe mode and then uninstall the ZA. By default the ZA is off in the safe mode and the uninstall should go successfully. Then after the reboot back into the normal mode, make sure these are deleted before installing the new ZA:
[*]WINDOWS\ Internet Logs[*]Program Files\Zone Labs[*]WINDOWS\system32\ Zonelabs

<blockquote><hr>trm840 wrote:
I've gotten to step 13.) on the list that Fax posted.
I have a
Pop-up error
Cannot delete zlavscan.dll
file name:zlavscan.dll7.0.462.0Shell Extension
Should I ignor and continue to step 14.)thanks den

<hr></blockquote>
It should delete in the safe mode. Just continue and remove the zlavscan.dll later in the safe mode.
You may see the ZA AV scan in the right click of things. This can be removed manually from the registry (use the Find for the zlavscan.dll and delete it's entries) or from here using a third party application.