Solutions

Solution 1: Clear your local saved games and try reinstalling the game

Remove the disc from your console.

Scroll left on Xbox Home to open the guide.

Select Settings.

Select All Settings.

Select System.

Select Storage.

Select Clear local saved games.

Note Selectingthis option will not delete any games or progress you have saved in the Xbox Live cloud. It will only clear data you have saved locally.

Select Yes to confirm.

Once your console restarts, try installing the game again.

If this solution doesn’t work, try the next solution.

Solution 2: Take your console offline and install the game

To resolve this issue, take your console offline, cancel the download, and then power cycle the console. After you successfully install the game, go online and let the update download.

Step 1: Use your console offline

Follow these steps:

Scroll left on Xbox Home to open the guide.

Select Settings.

Select All Settings.

Select Network.

Select Network settings.

Select Go offline.

Step 2: Cancel the download

On the Home screen, scroll to the right and open My games & apps.

Select Queue.

Highlight the game you’re trying to install.

Press the Menu button on the controller.

Select Cancel.

Step 3: Eject the game disc and power cycle the console

Eject the game disc.

Press the Xbox button to open the guide.

Note Double-tapping the Xbox button will open the guide from any other screen on the console.

Select Settings.

Select Restart console.

Select Yes to confirm.

Note If you're unable to access the guide, or the console appears to be frozen, press and hold the Xbox button on the console for about 10 seconds until the console turns off. After the console shuts down, touch the Xbox button on the console again to restart.

Step 4: Install the game

After the console restarts, insert the disc. Follow the steps to install the game.