Helpdesk Ticketing System

We know how you feel!We've built this ticketing system for ourselves

"Who is this guy? What's his company name again? Haven't we already answered that?" No more questions like these. Spend less time answering tickets and never be annoyed by another support email again. Everything is kept organized, right under your fingertips.

Lowest possible priceAffordable self-hosted version

It is only $1699 for 10 agents. The license is perpetual "one-time" purchase, and it also includes one year of free version upgrades.

Hosted version availableSaaS version that runs in the cloud

We offer a hosted help desk application as well. Save yourself from hardware headaches and installation procedures, leave that to us. Our cloud servers are run by AWS, secured and fine-tuned by our best engineers. Learn more...

Seamless email integrationPOP3/IMAP/Exchange/SMTP

Enter two-way email ticketing system. Our help desk app instantly turns incoming emails into trouble tickets, and sends out automatic email notifications to both users and engineers. More on emails...

Web-based, secure, reliableAnd all the "must-have's"

Assign agents to different areas. Control tickets visibility. Track your assets and assign them to users. Attach documents, screenshots and PDFs to your tickets. Maintain a knowledge-base. Tag and categorize your tickets. And enjoy the most advanced technical platform - MS SQL Server and ASP.NET.

AD/JIRA/Exchange/Dropbox/etc Integrate into your enterprise

Optional Windows-integrated authentication easily connects Jitbit helpdesk ticketing system with your existing Active Directory users catalog. You can also connect to MS Exchange via EWS or IMAP, integrate with JIRA issue tracker or Bitbucket/GitHub and many other apps

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All tickets at a glance

The main screen of the help desk software features a powerful grid showing all the information about your current tickets. You can easily sort and filter requests, review the current statistics and even perform "bulk" operations without leaving the page. For example, assign multiple tickets to agents, merge, close, delete tickets or even post a common reply. Different list modes let you switch between "all", "in progress" and "unanswered" ticketing queues. In addition, you can switch to the "assigned to you" tickets, tickets from a specific company, a specific customer etc.

Whether you're a tech support "agent", an "administrator" or a "manager", the grid easily adjusts to your current needs. This is the screen you're gonna be looking at for the most part of your workday, so we've literally spent years polishing it.

The ticket list updates in real-time. You don't ever need to refresh the page - the data is always current, showing convenient popups when new tickets arrive.

Everything is neatly organized

All ticket details are present on a single page: the entire conversation, attachments, internal communications and other activity etc. You no longer need to dig through your support mailbox trying to find "that email we got from a customer a week ago".

All the features you expect - exactly when you need them.

We know how hard it can be to stay on top of your game when dealing with hundreds of tickets every day. Our helpdesk ticketing system is not yet another thing on top of everything else you have to deal with. It is designed to be invisible and make your life easier without adding more complications.

We have all the features you might need from IT ticketing system software- two-way email integration, file attachments, powerful ticket search, knowledge base and much much more. But the best part is, if you don't need a feature, you probably won't even see it and it won't stand in your way.

Categories & Tags

A typical helpdesk agent workday involves a lot more than just writing replies to customers. We need to move tickets around, merge and link them together, glance at the "previous tickets from this company", search for similar tickets etc. We probably spend half of our day doing all those things.

Support tickets are being assigned to "categories" - that's the main feature to help you organize things up a little. You can distribute tickets across categories manually, make customers choose a category during the ticket creation or do this automatically via Automation Rules (see below) or email engine settings. Categories provide many additional benefits - you can assign categories to specific team members, build reports using only the tickets you need, easily search for tickets and much more

You can also add tags to your tickets, using tags in addition to categories to fine tune your layout even more. A ticket can even have multiple tags assigned to it. A good example is a "feature request" tag to easily find all the ongoing feature requests.

Helpdesk Reports

Our Reports make it easy to keep an eye on your IT-team performance. Jitbit has a set of built-in reports that will give you insights about various things and a "custom report" tool that lets you build your own reports quickly.

Automation Rules

Wouldn't it be nice to minimize the routine in our jobs? Very popular among our power users, Automation Rules is a super powerful feature that lets you automate the most boring parts of your job. Basically it's a built-in "if this do that" module

iOS & Android

Jitbit Helpdesk comes bundled with free iOS and Android mobile ticketing apps. They are incredibly fast even on the slowest connections, have the required set of features and, as the app itself, are very well designed.

Knowledge-base & web-portal for end-users

Searchable FAQ/Knowledge-base and the self-service "web-portal" for submitting and tracking tickets via the web-interface. Allows end-users to communicate with helpdesk technicians within the portal.

Customize the web-portal by adding your logo, favicon or even some custom CSS and HTML. Track visits with Google Analytics (or any other JavaScript-tracking), assign permissions to Knowledge-base articles. Help users solve trivial issues on their own.

Both me and my co-founder have years of tech-support background. And I'm so proud of the work we've done on our latest version. Amazing new UI, improved reporting, performance, outstanding email integration etc. I use this software every day as our own support ticketing system.
— Alex, founder and CEO

Web based help desk software

So, you've ended up on a "yet another web-based help desk" page. We will save you some time and point out the key reasons why Jitbit is different:

Hosted or self-hosted - we offer both "hosted" and "on-premise" versions of our helpdesk ticketing system. This page describes the downloadable version (i.e. "on-premise"), but we also offer a Hosted Helpdesk Software service (SaaS).

Support ticket lifecycle

A customer submits a ticket (using the web-interface or by sending an email to a support mailbox).

Support agents, responsible for the ticket category (for example, email-engineer for email-related issues, or webmaster for website-related tickets etc) are notified of the new issue, and "take" it (or assigned by the administrator).

Jitbit Helpdesk includes an integrated discussion forum for every ticket, where customers and technicians post updates and interact with each other. The updates can be posted via email or the web-app.

After an issue is closed, it can be published to the built-in knowledge base.