BRIAN EICHSTAEDT That’s something you don’t want to happen on a Friday night. As we troubleshoot, we have a back-up popper—as long as both of them aren’t down, we’ll get by.
CONNOR DENNISON I would encourage the staff to offer other menu items and try to be understanding as I’m sure they would f...

ON MANAGEMENT
if we can ﬁgure out who might be vandalizing our building. We would also need to work with the local authorities in order to determine who it might be and deter them from doing it in the future.
A loud ﬁght breaks out in a theater during a movie?
BRIAN EICHSTAEDT You want to m...

with their ability to provide great customer service, but if it does, maybe try to make arrangements to let them leave early if possible.
BRIAN EICHSTAEDT Sit down with them and try to ﬁgure out what’s going on. Find out the problem—maybe they had a bad day when they came into work, but it’s imp...

HIRE INSPIRE RETIRE
Tips for every step of your staff's career
In the interview, what qualities do you look for—and how do you spot them?
to the job.
is also important because it GENEVIEVE GERST I take note of whether or not the applicant is comfortable making eye contact. Experience ...

ON MANAGEMENT
SELECTED MANAGEMENT BOOKS & WEBSITES
“Could you please empty the trash?” you’re going to get a better response than “Go empty that trash.” And then, “Thank you for taking out the trash.” It goes a long way.
What makes you realize that a staff member can’t/won’t improve?
SHA...