As of today Intercom conversation links have been established by pasting conversation
URLs into issue descriptions or comments. While this method is simple it has some severe
disadvantages. Firstly, the URLs clutter your issue and can make finding actual issue description
or comments a challenge. Secondly, reporting and searching links are rather difficult tasks. For
these reasons we are deprecating conversation links in issue comments/descriptions in favour of
a new method to link conversations. We will remove the existing mechanism after February 28, 2018.

After February 28, 2018:
After the removal, conversations linked via URLs in issue description/comments will not show up as
linked conversations anymore. However, description and comments remain unchanged. Therefore migration
is still possible, but requires you to manually copy links from the description/comments and link them
using the new method.

When does this change take effect?

This change is planned to take effect after February 28, 2018.

Please get in touch if you think the removal might be problem for you.

We are adjusting pricing January 1st 2018

22 December 2017

ToolsPlus is adjusting our pricing for Intercom for Jira to more accurately reflect the value users get
from the integration and to enable us to continue delivering new features and improvements.

Existing customers and evaluators will continue to benefit from our current price until March 1st 2018. The
price change will only affect their payment schedule after March 1st.

We have come a long way since our first release in August 2017. Back then, Intercom for Jira started
with a simple Intercom contacts display. It has now evolved to offer automatic re-opening of Intercom
conversations, creation of issues in Intercom conversations and more! We hope these new features have
been valuable to your workflow.

Finally, we would like to take the opportunity to thank you for your trust, support and feedback that
has made Intercom for Jira what it is today. We look forward to continue working with you in the
coming year.

In the Conversation Panel settings you are able to choose whether Intercom contacts
should be shown based on linked conversations or the issue reporter's email. We believe
that Intercom contacts on the Conversation Panel are almost exclusively shown based on
linked conversations (which is the default configuration for new installations). To our
knowledge there is no use case for rendering contacts based on the issue reporter's email
address.