Quality Monitoring

We help you to understand the context of your users, modern consumers interact with their service providers in many more ways than in the past – email, social media, instant messaging, and much more. And emerging technologies are creating even more interaction options.

Our quality monitoring provides continuous improvement in terms of customer journey and precision of service. We analyze and certify the quality standards.

We multiply the points of contact with the client to get a more holistic approach, so that a convergence of all communication channels is created

Our analysts evaluate the recorded data of your users, which are filtered by specific categories that give back quality indicators of the experience of your brand. Our speech analytics tool analyse the context, tone, kindness, courtesy and protocol monitoring quality of our telephone operators, using words or phrases mentioned.