Customer Service Advisers Wanted!

The UK's No 1 Motorbike dealership webuyanybike.co.uk & sellbike.com are looking for Customer Service Advisors to join our Vehicle Valuations/ purchasing department to assist our buyers in the purchase of stock to supply our expanding outlets throughout the UK. For over 20 years as a family run business, we have purchased vehicles and provided vehicle valuations to many happy customers who come back time and again. We pride ourselves on our ever growing internet presence and are always upgrading our campaigns to ensure we are one step ahead of the present times. Our ethos is customer satisfaction all of the time and our reputation is second to none. We believe in quality over quantity , honesty and authenticity and will continue to create a working environment that looks after our people. One of the first free online motorbike valuation services, we have now grown to exceed our original expectations and have our own committed team and need like minded focused candidates who will continue to offer our customers our exceptional customer relations and valuations service they have come to expect. You will be our front of house, initial response provider to our customers and must demonstrate a good understanding of customer service attitudes, confidence and be enthusiastic about the services we offer. You will be solely responsible for checking information of vehicles is accurate, precise and up to date using our bespoke internet based systems. This is not a cold calling service , we offer a free valuation service online and all enquiries you deal are generated by customers showing an interest in obtaining a valuation and or selling their vehicles.

Your role:

Generating Leads and updating important information to ensure an accurate valuation or offer to purchase vehicles

Show a keen eye for attention to detail and be literate both in IT and english

Build genuine , honest relationships with all of our customers giving 100% dedication and commitment to each and every one

Using our online based systems to prepare valuation enquiries ready for our buyers so acuarate data input skills are a must

Manage own workload and accounts for all enquiries at the first stage of enquiry

Represent the Company by telephone, online and in house showing outstanding relationship and communication skills

Computer input skills experience is invaluable

Developing and building rapport with our customers and upholding our excellent customer service reputation at all times

Accuracy and ability to listen to take precise notes using computer skills whilst on the phone are a key aspect of this role

We are looking for candidates that can demonstrate:

Strong communication skills with both customers and colleagues alike

Exceptional customer relationship skills via the phone and by email

Adaption to change and variation to keep up with current market trends and stock requirements

Experience in the motor industry or retail - not essential but desirable

Ability to work under pressure and to deadlines

Strong business development & communication skills to help in the expansion in place for the company

Desirable but not essential - Understanding of social media and new and upcoming media campaigns and ensure we stay as the No.1 buyer on search engines /social media

Enthusiasm, Motivation & Drive to succeed for both one self, our customers and our company

An understanding of motorbike/car brands is helpful but not essential as a full training package is on offer

We offer a full training package - This is a fulltime role which includes alternate Saturdays/ Sundays to suit

Part time may be an option subject to suitable candidates

Competitive salaries are available + incentives + bonus - There is room for progression in this role.

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Locations

We are proud of our drivers reputation, all our own drivers vetted and qualified to do the job in the hand. We are grateful for the dedication and passion our drivers have given us over the years and offer a nationwide pickup service. Built over the past 10 years and operating out of locations in London and Manchester, we have an efficient and speedy way to collect bikes anywhere in the mainland UK.

Customer Service

We can guarantee a professional, friendly team when it comes to a motorbike valuation. We all make sure our customers' satisfaction comes first and foremost, which is why Nicole, Dawn, Gemma and the rest of our customer service family here will always give you a warm welcome, work for the best offer from our buyers and a promise to never be pushy. We are proud of our 5 star ratings and want to keep it that way. We don't train our team to be the best they are born naturals

Opening Hours

Our phones are manned with all hands on deck from 9am-6pm Mon-Sat and 10am-5pm Sundays. Our drivers are out on the road 24/7 (bless them) working all hours to ensure our customers get times to suit, meaning there's always a driver nearby ready to collect your bike. You will always get notice - we wont just turn up unannounced. Of course, our online site is open 24/7

The webuyanybike.co.uk experience is a mission we set out to achieve way back 20 years ago. To offer a genuine free valuation service with out the pushy motives - At We Buy Any Bike we know that selling your motorbike can be a stressful and sometimes emotional experience. Our mission is to use all the means necessary to provide honest help and generous quotes to anyone looking to sell their motorbike. We are online 24/7 which is great but our advisors do prefer to speak direct with their customers so we can be sure you experience the most professional service nationwide.