IBM Smart Cloud Control Desk

IBM® SmartCloud™ Control Desk unified asset and service management software provides a common control center for managing business processes for both digital and physical assets. This IT Infrastructure Library (ITIL)-compliant software is accessible through mobile devices and integrates with social media and development tools. Now you can choose the delivery model you need such as on-premise, software as a service (SaaS) or VM image and seamlessly change it when your business needs evolve.

IBM SmartCloud Control Desk:

Service request managementgives you an efficient service desk for handling service requests and managing incidents.

Change, configuration and release managementprovides advanced impact analysis and automated change procedures designed to reduce risk and support integrity of services.

Service cataloghelps users solve their own problems. Provides an intuitive self-help portal and a complete catalog of services.

Support for service providerssupply service support and service delivery capabilities for multiple customers in a single deployed instance. This can help increase profitability and improve customer satisfaction.