Recent surveys conducted by the Aberdeen Group found that “organizations that have successfully deployed mobile solutions indicate that they have been able to eliminate an average of 41 minutes of non-productive administrative work from the daily lives of every service technician.” Leveraging mobile tools within a service organization reduces return service visits, overtime costs and the time spent completing paperwork and boosts productivity and efficiency. In fact, the survey also found that “paperwork required for completion of each service task was reduced from 2.6 to 0.8 forms per task with the use of a mobile solution.”