Delivery & Returns

Cut Off Times: Orders placed before 14:00pm shall be dispatched for delivery via our courier, this is stock dependent as CCM do not display live stock, it is therefore possible for us to run out of stock of certain products. If this were to occur with your order we will endeavour to source the goods from the manufacturer as quickly as possible and also notify you of any extended lead times.

Weekends & Bank Holidays: Weekends and bank holidays are excluded from our standard delivery service, any order placed after 14:00pm Friday or over the weekend shall be received and promptly dispatched on the next commencing working day.

Fragile Items: Fragile items such as Fluorescent and LED tubes can only be delivered by our own fleet of vehicles, if you wish to order such items please call us on 01322 334685 to make arrangements.

PLEASE NOTE WE ARE NOT RESPONSIBLE FOR ANY COSTS INCURRED FOR UNUSED LABOUR WHERE ITEMS HAVE NOT TURNED UP OR ARE INCOMPLETE OR FAULTY. WE THEREFORE RECOMMEND THAT YOU DO NOT BOOK ELECTRICIANS, PLUMBERS, BUILDERS ETC UNTIL YOU HAVE RECEIVED THE ITEMS YOU HAVE ORDERED.

Tracking Your Order:

We understand that our delivery service is a key part of the service we offer you. For our nationwide delivery service, we only work with the most professional carriers to ensure they can offer a reliable and dependable service.

For local van deliveries a delivery day will be supplied in advance of delivery with option to change the delivery day. For nationwide delivery, full tracking information is supplied.