My first impression was very pleasing, the approach was along a long driveway leading to the impressive manor. Check in was quick and easy. The room was small and had a fire escape outside the window, that and the roofs of the adjacent buildings blocked the view which was very disappointing. There wasn't a safe in the room which I would expect in a 4 star hotel. The wardrobe, desk and bedside tables were shabby and needed updating. The bathroom was big and nicely laid out. The leisure facilities were good however the female changing room needs attention, some of the lockers were broken.

A Traveller

Set in 100 acres of parkland on the River Ure, this hotel is spread across a traditional English manor house and a …More

Hotel was very nice. Single room comfy not poky - 4th floor so good view as well. Excellent shower and nice breakfast. This was not one of the newly fitted rooms but in spite of that it was lovely - I did worry a bit when read about all the comments of tired decor and so on. The staff were really helpful (brought me two extra pillows as I like to be propped up high) and found out info on how to get a bus to RHS Harlow Carr near Harrogate. The ony thing that marred it was the fact that the HOme and Gift show was on two days after I was there so they were busy setting up marquees in the garden. THis meant I was not able to walk around the gardens (one of the reasons I chose this hotel) which was a big shame, especially as the weather was lovely.

Well located, v polite staff, well appointed rooms (except the turquoise soft furnishings which just look out of place and a bit tacky), excellent bathrooms (except the odd taps that don't really provide cold water) and a nice breakfast and bar. The wifi isn't very good and drops off constantly, but I would definitely stay here again.

Traveller from london

For luxury spa treatments in the heart of York The Grand is the discerning choice - Set across a network of spacious rooms …More

Lovely peaceful hotel where nothing is too much trouble . The gardens are beautiful and the hotel relaxed and has real character. The fab leisure facilities were a bonus . Breakfast was delicious and was superior to other hotels we have visited recently. Will definitely be back soon !

Generally a good stay but the breakfast should be avoided.
1. breakfast staff walking around with shirts hanging out and 'muffin tops' hanging over top of trousers...not what you want to see when eating breakfast!
2. took three attempts to get a decent coffee and each time staff (inc. management didn't seem all that bothered and failed to listen to my complaints)
3. Turn the music down or off altogether - crappy pop music on a Sunday morning?!

When we arrived we were surprised to find a spacious room that was nicely decorated. The location of the hotel was perfect for our trip. It is only a few steps from the train station and within walking distance of most of the attractions in York.

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