There’s no such thing as holding steady in business. Every business will lose customers regardless of how good your service or product is - it’s simply unavoidable. Lost customers, or churn, is natural and part of doing business. So plan for it, monitor it, and try to correct the issues that lead to it when possible. »

Before I delve too deeply, let me state clearly, I have a bit of a bias (maybe a hatred) of email signatures that include images. So this may be considered a bit of a rant. Also, so I'm clear, I'm not discussing email newsletters or email blasts - I'm talking about personal or corporate email signatures that most people include in their emails. »

Every good piece of marketing has it – a call to action. Whether it’s a clickable button on your website or a good old-fashioned phone number on your direct mail piece, marketing is pretty much useless if it doesn’t encourage a response/action. So, why isn’t your “call to action” motivating your clients and prospects to act? »

Marketing, advertising, public relations, social media, selling - they’re all important to your overall success. I’m sorry to say, the better mouse trap isn’t going to succeed by simply being better. It’s a fact new entrepreneurs often grapple with during their start-up. »

If you’re using social media for business, job hunting, or simply in a professional manner, then having a decent profile picture is important. Far too often I see strange or badly done photos. And while I’d like to say I’m immune to judging folks by their profile picture, sadly I can not. And I’m confident I’m not alone. »