SECAmb’s transformation programme to improve patient care

SECAmb’s transformation programme to improve patient
care

On 23 October 2018 we announced a major transformation
programme to improve care for patients across Kent, Surrey and
Sussex and North East Hampshire. This followed an independent
review* that looked at demand for and capacity to deliver ambulance
services, which was jointly commissioned by the CCGs and
SECAmb.

The review, carried out by Deloitte, looked to
identify the resources required by SECAmb to meet rising emergency
and urgent care demand and how best to deliver the new Ambulance
Response Programme standards, which have been introduced to ensure
patients get the right level of care at the right time.

The review identified the need for a rolling
programme of investment to help address a number of challenges and
implement changes that will improve patient care and
experience.

This commitment from commissioners began this
year with an additional investment of £10m for this financial year
(2018/19), with similar levels of investment over the next two
years.

The additional investment will enable SECAmb
to:

significantly increase the
number of front-line ambulance staff on the road and in its
Emergency Operations Centres (EOCs)

ensure it has the right
number of staff, with the right skills, to meet the changing needs
of its patients

improve its fleet, to ensure
the Trust has the right number and type of vehicles available to
respond to all categories of call

A Strategic Oversight Group will oversee the
implementation of the programme plan to enable SECAmb to meet all
national performance standards, which form part of the new national
Ambulance Response Programme, introduced in SECAmb in November
2017, and the additional resources, in terms of both staff and
finances, needed to achieve this.

As the programme rolls out we will be
supplying regular updates about our progress, the positive impact
on our patient care and how it directly affects and benefits our
patients and our staff.