Lilac City Billing Services, LLC

Let us manage your insurance billing so you can focus on patient care!

"Melissa is responsible, ethical, timely, and willing to communicate. She and her team are always willing to be helpful with questions from providers and/or clients. I would rather focus on what I do best (therapy) and gladly pay someone trustworthy to handle billing with expertise and good communication. She's been billing for my practice (which includes five therapists now and continues growing) for several years."

Lisa Estelle PsyD, Calm Waters Counseling PLLC, Spokane, Wa.

"I am so grateful to Melissa for being available to answer my questions (of which I have many), solving problems with insurance companies, and offering frank advice when requested. Not having to hassle with insurance companies allows me to spend more of my time seeing clients which is what I got in to this field to do."

Christopher Dennis LICSW, Spokane, Wa.

"I would not have been able to start and grow my practice without Lilac City Billing. They have made the credentialing and billing process easy and painless; taking the time to explain everything to me in simple terms allowing me to do my work as a provider- Thank You!"

Trevor Liebing LMHC, Foundations Family Support, Spokane, Wa.

"Working with Lilac City Billing has saved me hours of time and aggravation in navigating contracting and changes in insurance billing procedures. Melissa responds promptly to my e-mail questions and concerns, and the system for me to enter my billing information is straightforward. Monthly reports are easy to read and follow up to address problems is excellent. All this with a gentle and empathetic sense of humor when frustrations arise make me very happy to be a client."

Suzanne Kolbe LICSW, Spokane, Wa.

"I have been working with Melissa and her team since 2016 and I have never regretted the decision to hire her. Melissa has always responded to my questions and billing issues quickly with concrete answers which had been an issue with previous billers I had used. I have the upmost confidence in her abilities as she has maintained a professional and courteous relationship when my patients need clarification. She has been invaluable to me as a psychologist so I can remain focused on what I do which is patient treatment and care rather than worry about billing issues. I have complete confidence in her abilities, attention to detail and timely supportive communication which is so important as a practitioner in mental health. I deeply thank her and will continue to utilize her services until I retire."

Sandra Kubicki PsyD, Arlington, Wa.

"I can't say enough good things about Melissa, Layne and their team. They have answered all my questions, are prompt, professional and helpful. I've used their services for billing as well as insurance contracting and credentialing. I can honestly say they are a huge part of why I have a thriving business and would recommend Lilac City Billing to anyone!"

Holly Cannard LMHC, Laurel Counseling Services, Spokane, Wa.

"I have been a client of Lilac City Billing Services for 2 years. Melissa Leu has handled several accounts for me in which I have needed to bill insurance companies for clients receiving medical massage as a result of car accidents. Not only is Melissa extremely professional, she is so knowledgeable in regards to the process, what was and was not needed to file claims, that I would rely on her 100% to take care of my needs. I felt confident knowing that all of my information as well as my clients' was confidential and was handled with the upmost respect. Melissa takes the time to make sure forms are correctly filled out and communicated with the providers and clients in an efficient manner. There were never instances where I felt the process was taking too long. If I had any questions she would walk me through the answers. I would absolutely recommend Lilac City Billing Services to fellow therapists, medical personnel, or businesses. Melissa Leu is one of a kind!"

Kristen Henry LMP, Spokane, Wa.

"I have had the privilege of partnering with Lilac City Billing Services since 2016. Because of this partnership I have been able to serve more individuals and families in my community. Lilac City Billing Services is a company that you can trust and depend on. The hours that I do not have to spend on billing are hours dedicated to in person services for my clients. they are always willing to answer my questions and my clients' questions. They are patient and have great communication skills, they are quick with replies. My business would not be as successful as it is without Lilac City Billing, I am grateful for this partnership."

Maria Turner LMHC, As We Thrive Counseling Services, Spokane, Wa.

"I hired Melissa of Lilac City billing Services in 2013 and I have nothing but good things to say about her. She is extremely knowledgeable in OfficeAlly and the inner workings of insurance billing. Melissa is always willing to go the extra mile and make as many phone calls needed in order to solve a problem. She is honest, trustworthy, dependable, and flexible. She is professional and friendly at all times and is an expert in her field. I strongly recommend Melissa for any billing job!"

Richard Wilson LMHC, Spokane, Wa.

"Melissa has been providing billing services for my business for over four years. She has made sure to solve any problems that have come up with insurance companies and followed through with any delays on payments. I can confidently say a huge part of the success I have had with my business is due to having Melissa as a part of my team. I don’t worry that things will be done correctly and consistently which makes me sleep better at night! I highly recommend Melissa for anyone needing an expert billing professional."

Sonia Combs, MS, LMHC, Cor Counseling & Wellness Spokane, Wa

"I have been working with Lilac City Billing for the past 2 1/2 years and it has been a real pleasure. I transitioned to operating my own private practice and though I have worked in many treatment settings as well as for a health insurance company, I had a lot to learn. Not only did Lilac City Billing facilitate the credentialing process, they were always there to answer questions, guide me, and offer support and encouragement far above and beyond what I expected. I have always felt well cared for and that the success of my business is important to them, as well. I value the timely responses I receive as well as being able to trust that the insurance billing is being cared for with a knowledgeable business sense and expertise. Lilac City Billing brings the utmost professionalism that can be trusted, and I highly recommend them to anyone."