Explains your rights to you

Helps you prepare your emails

We provide a wide range of flexible email templates for you to adapt to your needs – just slot in the specific details for your case, and in a few short clicks your issue will be ready to go.

Creates a case file for you

Your case file is a secure online location for all important documents regarding your issue. You can upload photos, tickets, copies of receipts or external emails from before you raised your issue with Resolver.

Lets you record all your communications

One of the most important aspects of a complicated issue is keeping a record of all your correspondence regarding the complaint – Resolver does this for you automatically.

Lets you know when to escalate your complaint

If you’re not satisfied with the initial response from the organisation you have an issue with, our escalation process will let you know when you can raise your complaint to the next level of seniority and, ultimately to an ombudsman or regulator, where appropriate.

Here's what some of our 2,636,117 users had to say

Great result by using Resolver. More publicity is needed to let consumers know how effective this service is. I only found out by chance about Resolver from reading about Resolver in a newspaper article. Before using the Resolver service, I tried to get the RAC to deal with my complaint but got nowhere. The complaint was about the RAC deducting my yearly breakdown insurance fee from my bank account AFTER I'd cancelled my membership. However, when I used the Resolver procedure my complaint was satisfactorily dealt with by the RAC in just a week by them refunding the whole fee. Amazing!
John W
via trustpilot

Helped us get £568 back from a loan we had with a bank. If it wasn't for this service and Martin's Money we would not have known we had a claim.
Janet T
via facebook

No problem what so ever, great from start to finish. I got £4000 back from Bradford and Bingley on insurance I took out 25 years ago. They check to see what stage you are at and advise of next stage if needed. Once in contact with Bradford and Bingley they dealt with my claim efficiently and professionally. Thank you Resolver.
Linda
via trustpilot

My car insurance company had increased the premium because I had a no fault claim, which was recovered from the third parties insurance, not mine. I sent a complaint via Resolver. A member of customer service staff from my insurance company phoned me, They reduced my premium and gave me £20 in vouchers!
Susan B
via facebook

I used this to retrieve an unnecessarily high admin fee from a car insurance company when I had to cancel. Before using Resolver, I'd spoken to a manager at the company and written a letter myself. No answer. I then used this and within a week I'd had a phone call, a letter, and my money back.
Zoe H
via facebook

I love the website, it is quick and simple to use, I am going through my backlog of complaints, I recommend resolver to my friends
Thelma Farr
via email

I happened to find Resolver when looking for another product on the Money Saving Expert site. The toolkit is easy to use and designed to be fair to both parties. Animal Friends responded straight away but only when I escalated my complaint, I hope other pet owners in similar situations will feel empowered to challenge and persevere with Resolver's help. My grateful thanks to the team at Resolver.
Nina G
via facebook

This company is brilliant. They take all the stress away when you are having a problem with travel insurance claims as I was. They will write letters and guide you to a successful outcome. Any problems that people are struggling with. Be it trouble with gas bills or phone bills, go to Resolver. Brilliant company.
Big thank you, Linda
Linda D
via facebook

Rural Insurance provides

Using Resolver, you can submit an issue about 4 services offered by Rural Insurance. Your case will be sent to the correct person or team at Rural Insurance and escalated at the correct times, to the correct person, if required.

Rural Insurance Breakdown Cover

You can use the Resolver system to help you at every stage.
You can use it to escalate your issue to all two levels of Rural Insurance complaints.
If your complaint is not resolved by Rural Insurance, you can then package it up and send it to the Financial Ombudsman Service.

Rural Insurance Business Insurance

You can use the Resolver system to help you at every stage.
You can use it to escalate your issue to all two levels of Rural Insurance complaints.
If your complaint is not resolved by Rural Insurance, you can then package it up and send it to the Financial Ombudsman Service.

Rural Insurance Loans

You can use the Resolver system to help you at every stage.
You can use it to escalate your issue to all two levels of Rural Insurance complaints.
If your complaint is not resolved by Rural Insurance, you can then package it up and send it to the Financial Ombudsman Service.

Rural Insurance Motor Insurance

You can use the Resolver system to help you at every stage.
You can use it to escalate your issue to all two levels of Rural Insurance complaints.
If your complaint is not resolved by Rural Insurance, you can then package it up and send it to the Financial Ombudsman Service.

Want to start a complaint about Rural Insurance?

Helping you with Rural Insurance

How do I make a Rural Insurance complaint using Resolver?

If you want to make a complaint about Rural Insurance using Resolver, then the process could not be simpler. Read and understand your consumer rights then answer a few simple questions to help Resolver prepare your email (which you can review and edit) that clarifies the issue, and gets the best from your complaint. You will be given the option to make your complaint by phone via our mobile app.

How does my Rural Insurance case file work?

Resolver allows you to keep a record of any email correspondence sent between you and Rural Insurance, as well any phone calls made via our mobile app. You can make private notes about your case as well as set yourself reminders. Furthermore, Resolver sends you notifications when it's time to escalate your case to help keep things on track. If you cannot resolve your complaint with Rural Insurance, Resolver enables you to escalate it to the relevant regulatory body – the contents of your case file is sent as supporting evidence.

Is it free to make a Rural Insurance complaint via Resolver?

Absolutely. Making any complaint via Resolver will never involve any costs for you, the consumer, other than the cost of any phone calls you make (at the cost of a national-rate call).

Contact details

About

To help you get the best response from your Rural Insurance complaint Resolver guides you through every step of the process.

To help you get the best response from your Rural Insurance complaint, Resolver can put you in touch directly with the best person or department you need to speak to. We will also advise you how to word your complaint in order to get a swift resolution to your issue.

In addition, Resolver will help you record all calls and correspondence you make via our app and website. Plus, we will help you gather all your information into a case file should you wish to escalate your Rural Insurance complaint.

Related Companies

Working with

With Resolver you can send your case to key ombudsmen and regulators including:

Resolver is a member of

Resolver promises

We will never share your personal data with anyone without your permission - your case will go to the firm you’re complaining about and, if appropriate, to an ombudsman.

If you find something wrong with a company or our processes, tell us and we will put it right.