Login Help

Single Sign on Instructions and FAQ's

UHC members need only a single user name and password to access both UHC Marketplace (www.uhcmarketplace.com) and the UHC Web site (www.uhc.edu), allowing them to more easily benefit from the wealth of services, resources, and tools both companies offer to their members to help them improve their clinical, operational, and financial performance.

I clicked on ‘Need a log in,’ filled out the Web profile form, but have not yet received an e-mail from UHC with my log in and password.

If you are from a UHC member institution and provided the appropriate business telephone number and business e-mail address (non-Yahoo, Hotmail, AOL, etc.), the log in and password generation process may take up to 24 hours to complete (pending activity levels). If you do not receive an e-mail within the 24 hours, contact Afroz Ather at (312) 775-4115 or ather@uhc.edu.

I received a log in and password to the UHC Web site, but can’t access certain Web pages or databases from the UHC Web site.

Subscription requests such as Clinical Data Base, Patient Safety Net®, and Nurse Residency Program™ may require additional participation fees, licenses, or additional security rights to access that area of the UHC Web site. Verification must be performed and UHC staff must approve the request before granting access. This process may take up to five business days. If you can’t access the Patient Safety Net®, see solutions below.

When requesting a log in, I do not see my institution in the ‘Organization’ drop-down list.

Only those institutions that have paid UHC membership fees will appear in the Organization drop-down list. If your institution is a clinical component of a listed organization, you may select that master Organization. If you do not see your institution, contact Afroz Ather at (312) 775-4115 or ather@uhc.edu.

Existing Users

I am typing my log in and password correctly, but I keep getting a message that it is not the correct log in and/or password.

Because of UHC Password Policy, passwords are case-sensitive. Passwords are required to be in their proper case. If your password is “HospitalDocs2003,” this means that the “H” and “D” must be in upper case, and match exactly.

How many log in attempts does it take before I’m locked out of the site?

According to UHC Password Policy, you are only allowed 15 chances to log in. If you fail on your fifteenth attempt, the UHC Web site locks you out. You can then use the ‘Forgot your password’ process to have your password reset and sent to your business e-mail address.

If I am locked out of the Web site, can I get a reset password sent to me?

Absolutely! Use ‘Forgot your password’ if you have misplaced or forgotten your web account information. An e-mail will be sent to you within 24 hours containing your log in name and a temporary link to set your password.

Security Privileges

All of our documents have security interlinked within their properties. If you are being denied access to a specific document, please contact the UHC author, if available. If you do not know the author, contact Webmaster at webmaster@uhc.edu.

I can’t navigate to a specific Web page on the UHC Web site.

All of our Web pages have security interlinked within their properties. If you are being denied access to a specific Web page, contact Webmaster at webmaster@uhc.edu.

I received a log in and password to the UHC Web site, but can’t access certain Web pages or databases from the UHC Web site.

Subscription requests such as Clinical Data Base, Patient Safety Net®, and Nurse Residency Program™ may require additional participation fees, licenses, or additional security rights to access that area of the UHC Web site. Verification must be performed and approved by UHC staff must approve the request before granting access. This process may take up to five business days.

Patient Safety Net® Users

I requested a UHC log in and password, but I still do not have access to the Patient Safety Net®. I am getting an access denied message. What does this mean?

The Patient Safety Net® requires a second layer of security before you can access the online tool. Only a UHC PSN representative can apply the second layer of security. You can contact a PSN representative at psninfo@uhc.edu.

My institution participates in the Patient Safety Net®, but I don’t know who my onsite administrator is to obtain access. How can I find out that information?

View the listing of the onsite administrators under the resources on the right. Contact your onsite administrator and a UHC PSN representative at psninfo@uhc.edu to gain full access to the online tool.

You will need to verify that 2 items are set correctly - browser refresh settings and cookies. Your browser page refresh settings must pull current Web pages. Set your browser to 'check for newer versions of stored pages' at “every visit to the page”. Secondly, enable Cookies and JavaScript Cookies. If either setting is disabled, contact your technical staff for assistance.