Frequently Asked Questions - iOS Non-Jailbreak

What is Cocospy without jailbreak solution?

iOS without jailbreak solution is a product that allows you to monitor your target iPhone/iPad using iCloud synchronization service.

It will fetch the data from your target device without the necessity of jailbreaking it or having an access to the device! All you need to know is login credentials to the iCloud account of the target device.

Which features are going to be available in future?

At the moment we are planning to implement following features with Cocospy without jailbreak solution: Facebook, Snapchat, Skype, Hangouts, Instagram, Viber.

How many times do I need to press BackUp Now in Settings > iCloud > Storage and BackUp and in what cases should it be pressed?

It should be pressed only once before you connect the target device (its backup) to your account and later on there will be no necessity to press it for the logs to be updated. Logs will be updated automatically every 24 hours.

When do I see updates?

Update Interval is being automatically set. It means that within the time-frame set after the full iPhone/iPad backup has been transferred to the iCloud, the information will be available on your account. Also, you can always use an Update Now button which will perform re-synchronization with iCloud (minimum 1 hour after previous updates).

What to do if the logs are not coming?

• the iCloud Backup is enabled on the target device

• the target device is connected to Wi-Fi

• the target device is plugged in

• the target device is locked.

First time right after switching iCloud backup ON, backup must be launched manually to avoid problem with auto-updating further

All needed sensors are selected for being backed up (in this case if any of sensors were switched off for backing up – it won't be exported to iCloud)

If one or more of the requirements above is not followed, no updates will go through.

Can I monitor several iCloud backups under 1 subscription?

It depends on your purchase version. If you bought our Premium Version, then it will be able to monitor ONLY one target device which is to be selected during the Installation steps.

If your version is Family or Business, then you can monitor more than 2 devices.

Disclaimer

SOFTWARE INTENDED FOR LEGAL USES ONLY. It is the violation of the United States federal and/or state law and your local jurisdiction law to install surveillance software, such as the Licensed Software, onto a mobile phone or other device you do not have the right to monitor. The law generally requires you to notify users/ owners of the device that it is being monitored. The violation of this requirement could result in severe monetary and criminal penalties imposed on the violator. You should consult your own legal advisor with respect to legality of using the Licensed Software in the manner you intend to use it prior to downloading, installing, and using it. You take full responsibility for determining that you have the right to monitor the device on which the Licensed Software is installed. Cocospy cannot be held responsible if a User chooses to monitor a device the User does not have the right to monitor; nor can Cocospy provide legal advice regarding the use of the Licensed Software.