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Consumers affected by travel agency closure (Travelworld Carnarvon)

Information status

All announcements issued prior to 1 July 2017 were issued by the former Department of Commerce. Announcements listed here are the latest versions available, but may be subject to review. For more information on this announcement, please contact online@dmirs.wa.gov.au.

Passengers booked on Skippers Aviation flights between Perth and Carnarvon have been affected by the closure of the Travelworld travel agency in Carnarvon which has gone into administration.

Consumer Protection believes between 180 and 340 airline bookings through the agency may be affected and passengers are advised that they should apply to the Travel Compensation Fund (TCF) for compensation.

Commissioner for Consumer Protection Anne Driscoll advises affected passengers that they may need to pay again for some flights, but would be able to claim compensation.

“If Skippers Aviation declines to board passengers because their journey has not been paid for by the agency, we suggest passengers pay again for the flights direct. They should only be charged for the part of their journey that they have not yet completed,” Ms Driscoll said.

“Passengers can then apply to be reimbursed by the Travel Compensation Fund to cover costs incurred as a result of the closure. The TCF is designed to cover consumers in the case of travel agency closures but it may take some time for their claims to be processed. Consumers should retain any receipts as proof of the costs to verify their claim.”

TCF claim forms are available from the store adjacent to Travelworld Carnarvon or from Skipper Aviation check-in counters. The Carnarvon agency is owned separately to other Travelworld agencies.

Consumers with unresolved disputes as a result of the closure, can contact Consumer Protection on 1300 30 40 54. Creditors of the agency can contact the administrator, HLB Mann Judd, direct on 9215 7900.