OUR PRODUCT POLICY

Repairs, Returns and Exchanged

We accept exchanges and returns within 3 weeks of purchase on unused items. You are responsible for shipping costs to exchange or return an item.

Please email us at xohanalei@gmail.com to begin your return/exchange process.

Sale items are final sale.

We stand by the quality of our jewelry.

If you have any issues with your jewelry please email us: xohanalei@gmail.com

If you need a repair or need to replace a charm also email us.

Standard shipping rates may apply. Once we receive your rework, it can take up to 1 week to process.

If we’ve made a mistake on your order, please let us know! We’ll fix it for you right away and send you a return label.

We understand that every situation is different. These are our general policies, but we handle everything on a case-by-case basis. If your issue is not addressed here, no worries! We want to help you with whatever you need. Just email us at: xohanalei@gmail.com and we will respond as soon as possible.

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