Client: A Major London Metro Infrastructure Client

Background

Our Client requested support to bring about significant improvements in the way that assurance was carried out across the organisation.

Touchstone Renard’s Role

Our role involved identifying gaps in the ability to drive and support change in the use of time and personnel changes. The gaps identified formed the basis of an action plan to implement the change.

The approach adopted was a mix of Touchstone Renard’s well proven diagnostic and facilitative methods to make significant change happen. Initially, change requirements from the current way to ‘the ideal’ were mapped out so that the type and size of the change task could be determined. A good understanding of the ‘readiness for change’ was then sought from key individuals and teams.

The findings, subsequent analysis and client workshops enabled our team to identify the Critical Success Factors (CSFs) required for success in delivering the new assurance regime. This resulted in a transformation of the way that work was undertaken and time spent by our client’s personnel.

Our assurance team helped to embed the transition to the new ways of working.