FAQs

When can I expect my order?

Most of our products are delivered within 2 to 3 working days from order confirmation (Subject to availability)

If you require your goods sooner you can choose a UK mainland Next Working Day Delivery Service (Latest order time 2pm) This service does not apply to embroidered items (Please note that products with embroidery will prolong delivery by up to 5 working days)

Please note that for Saturday delivery orders must be placed before 12pm on Friday.

How much is delivery?

We have a minimum delivery charge of £3.95 for UK mainland deliveries.

£6.95 for Next Day UK mainland delivery and £10-£14 + VAT for Europe (Eurozone) Once you have entered your delivery address and country in the checkout section your total invoice amount will be calculated including delivery and VAT.

How will I receive my goods?

We will send you an email on the day of dispatch, your goods will be delivered on a weekday (excludes weekends and Bank holidays) unless you have chosen Saturday delivery. Goods should arrive between 8am and 5pm the next working day, please ensure that you are available to take the delivery and sign for the goods (Please note that we can only deliver beds to ground floor). If you are not in, the courier will leave you a card with their contact details so you can arrange a suitable delivery date. European delivery time is 3-7 working days.

Can I collect my order?

When you place your order you will be given the option to collect from one of our Surrey shops in Banstead, Richmond Upon Thames or Byfleet. You can also collect from our shops in Nice and Marbella. We will email you when your goods are ready for collection.

Do you deliver to other Countries not listed?

If your Country is not listed on our checkout pages, please place your order by phone or email (do not order via the website) and we will reply to you with delivery cost and time to your desired country (if available).

What thread count is right for me?

The thread count is the number of threads in each square inch and generally speaking, the higher the thread count, the more luxurious, dense and soft the material will feel. The quality of the yarn is also very important in the feel of the product, so thread count alone does not always tell the whole story.

120-180 Thread Count | This range is most suitable for rentals and basic domestic use, the type often found in hospitals, and certainly good for a spare room and where the usage calls for material of a more basic nature.

200 Thread Count | A very cool and light percale cotton, mostly used in summer. Found in many hotels, this product is ideal for contract or domestic usage where the requirement is for cool crisp bed linen within a certain budget.

400 Thread Count | Definitely our best selling cotton product. A soft yet more substantial Egyptian cotton than the 200 count, favoured for its cool feel and durability, with a universal appeal. This product is what you expect to find on the beds of major hotel chains worldwide.

600 Thread Count | Here is where the exclusive end of quality begins, made possible by the use of compressed air technology in the weaving process. It is a beautiful lustrous, uniform, soft and very smooth fabric, the best selling Luxury cotton in our upper range.

800  1000 Thread Count | Ultimate Luxury, pure indulgence, a step above the 600 Thread Count with an even greater lustre and a fuller fabric. This is an amazingly robust yet silky weave and will always be considered to be very beautiful bed linen even after many, many years.

Does thread count matter?

Thread count simply refers to how many threads  Vertically and Horizontally  are woven into one square inch of fabric. With finer threads, such as those produced with pure Egyptian cotton, more threads can be woven into each square inch, which produces in turn, a finer, softer and more flexible material. In general, the higher the thread count, the higher the quality of the sheets. The thread count of basic or standard cotton is around 150  good quality sheets start at 180 thread count and are considered percale. Whilst thread count is a consideration, there are features much more important to measuring comfort, quality, and value. This includes the type of cotton, the feel of the fabric and the nature of the finishing process

What is Percale and Sateen?

Percale is a closely woven, plain weave, spun fabric made from both carded and combed yarns and Percale sheeting is the finest available. The high thread count  above 180 - gives the fabric a soft, silk-like feel. Sateen is weave construction that has more yarn surface on the face of the cloth than other basic weaves giving a softer and more lustrous look resembling satin. Which is best? The way in which fabric is woven also has an effect on its feel. Cotton sateen sheets are frequently softer than those with a Percale weave. A sateen weave has more warp threads on the top surface, resulting in a silk-like touch and attractive lustre or sheen. As to which is better there is no answer as its a matter a personal taste; some people prefer the crispness of a Percale weave, others like the softness of the sateen.

What is GSM?

GSM stands for Grams Per Square Metre which is a measure of the weight of the cotton used in producing towels. Generally speaking the higher the GSM the softer and more luxurious the towel. However, any towel of 450 GSM and above will meet the demands of a quality hotel in terms of feel and longevity.

Washing Instructions

Always follow the care label. Here are a few guidelines on how to optimise the durability of our products:

Egyptian cotton bedlinen and table linen

Machine Wash at 40 degrees centigrade, tumble dry with cooling down period, take out of dryer shortly after cycle is completed, fold, lay flat and iron whilst fabric is still damp. You may also hang the bedlinen to drip dry, this will result in minimum creasing. Do not mix wash with other fibres like polycotton.

Polycotton bedlinen and table linen

Machine Wash at 30 degrees centigrade, tumble dry with cooling down period, take out of dryer shortly after cycle is completed, fold while fabric is still damp, should not need ironing. If you prefer a pristine appearance then minimum ironing may be required.

Towelling & robes

We recommend that your new towel/robe should be washed before use, as it takes several washes to achieve their maximum absorbency & softness.

Try not to use fabric conditioner. If you do, use only a very small amount and not in every wash as this coats the towelling loops, reducing towels/robes absorbency.

Tumble dry your towels with dryer balls (available from most supermarkets, or two tennis balls) in the drum to help get them extra soft and fluffy.

If you see a stray pulled loop on your towel/robe please cut off with a pair of scissors, this will not damage the item.

Bathroom detergents and some beauty products, such as cleansers contain bleaching agents may cause permanent discolouration to your towel/robe.

Please do not dry clean your towels/robes.

Always wash dark colours separately

The above washing instructions are for guidance only, for more detailed procedure, all of our products have specific instructions on the packaging and/or labels.

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