Different types of teams in an organization

57.The Electronics Company discovered that a
recent sales decline for a specific handheld electronic game is partly the
result of customer dissatisfaction with the early failure rate of the product.
The production manager is reasonably certain that the premature failure is the
result of quality problems in several of the components, which are obtained
from different suppliers. Members of the production crew agree that there have
been problems with parts, but they are convinced that part of the problem with
the premature failure lies in the manufacturing methods. In order to most
efficiently and effectively improve this product, it would probably be best to
use a:

a.

problem-solving team

b.

cross-functional team

c.

self-managed team

d.

all of these may be equally efficient
and effective in improving this product

ANS:A

58.Teams
that bring together the knowledge and skills of employees from various specialty
areas to identify and solve mutual problems that cut across departmental lines
are called:

a.

problem-solving teams

b.

functional teams

c.

cross-functional teams

d.

self-managed teams

ANS:C

59.The
Gates Company has discovered that a recent sales decline for a specific product
is partly the result of customer dissatisfaction with the early failure rate of
the product. The production manager attributes the early failure rate to
quality problems in several of the components, which are obtained from
different suppliers. The new engineering manager, however, contends that the
problem lies in the design of the product. The marketing manager contends that demand
for the product is dropping as a result of competitors with lower prices from
overseas. In order to identify the most effective solution to this sales
decline in the most efficient manner, it is probably best to use a:

a.

cross-functional team

b.

self-managed team

c.

functional team

d.

none of these are likely to be efficient
and effective in solving this problem