Meya.ai leverages PubNub for realtime messaging between clients and service endpoints within the platform. On Friday, May 4th, 2018 at 09:46 UTC Pubnub notified downstream users of high latency and timeout issues in the EU region. Full details of the timeline from investigation to current monitoring state can be found at the Pubnub status page.

Meya components affected by the incident would be isolated to:

Meya Web Chat Client

Meya Bot Studio Test Chat

Miscellaneous UI Updates within Bot Studio

We are continuing to monitor the issue and are tracking Pubnub updates.