Customer Service

About Us

MD Supplier.comis where you'll find the best deals on named brand medical supplies on the internet. All items sold at MD Supplier are brand new and factory sealed. Shop with confidence at MD Supplier, a Better Business Bureau member with an A rating. Click on the BBB logo on the bottom of our home page to see our rating and company information.

Most orders are shipped from MD Supplier within 1 business days of receiving your order. For shipping purposes our business days are Monday through Friday. Packages are not picked up from us or delivered to you on Saturday or Sunday. Ground shipments generally take only 2-5 business days in transit. Northeastern US orders should expect

1-2 days in transit time. Eastern US orders should expect 2-3 days in transit time. Midwestern US orders should expect 3-4 days in transit time.West coast orders can expect 4-5 days in transit time. All orders are shipped via UPS. When your product is shipped you will automatically receive a UPS tracking number via email.

**Return policy: Please read carefully and completely*** All items that we sell may be returned if unopened and in original packaging condition within 14 days from the receipt of your order. You will be refunded for the cost of the product/s only and not the cost of any shipping and handling charges to and from MD Supplier.com. In order to return a product, make sure that it has not been opened. Opened products will not be accepted. If you wish to return a product because it is defective you must call us to get a special authorization and we will replace the product at no additional charge to you. Ship the product via UPS or Fedex or DHL. Using the post office to return your product will cause significant delays. Returned products should be sent to:

Defective Product Return PolicyIf you wish to return a product within 14 days of receipt because it is defective call or email us to receive return instructions. We will instruct you to either send the product back to us or give you contact information of the manufacturer of the product you purchased.

How To Shop

Placing Your First OrderPlacing an order is easy. There's no need to create an account first.

Finding ItemsFirst you will need to browse or search for the items you would like to order. Keyword search boxes are located on nearly every page of our store. You will also find links to browse lists and more detailed product-specific searches in the top navigation bar of each store. When you find an item that interests you, click the title or name of the item to see its detail page. Here you will find more information about the item.

Adding Items to Your Shopping CartIf you want to order an item, click the "Order" button on the right side of the detail page. Use the cart's top navigation bar or the "Continue shopping" button to keep searching or browsing until your cart contains all of the items you want to order. You can access the contents of your Shopping Cart at any time by clicking the "view/modify cart" icon.

Proceed to CheckoutTake a moment to review all of the items you've placed in your Shopping Cart. When you're ready to place an order for everything in your Shopping Cart, click the "Checkout" button. You will be taken to the first page of the order form.

Enter a Shipping AddressTell us where you would like to ship your order.

Select a Shipping MethodConsider how quickly you would like to receive your order, and choose a shipping method. All items that we carry are in stock unless marked out of stock. The number of days you select is the time it will take to receive your product. Please note this does not include weekends or holidays.

Enter Your Email addressWithout a valid Email address your order cannot be processed. We do not sell or give out Email addresses nor will we send you any unsolicited email. We request your Email address in order to contact you in the event we have any questions regarding your order and to Email you confirmation that your product has shipped along with a tracking number and an exact date of expected arrival.

Enter Credit card InformationWe accept all major credit cards. Be sure Credit card Type (IE American Express) matches the number you are using.

Review and Place Your OrderCheck the accuracy all of the information you provided and make any necessary adjustments. When you are ready, click the Place Your Order button to submit your order. Once you place your order, we will send you a confirmation e-mail message. We will send you another e-mail message at the time of shipment.

Tracking Your OrderBe sure to write down your order # as it is the easiest way for us to locate your order should you have any questions. You will automatically be emailed a tracking number and the carrier that will be shipping your product. You can track your order online by entering your order number and Email Address.

Information Collection and Use

MD Supplier.com is the sole owner of information collected in this site. . We will not sell, share, or rent this information to others in ways different from what is disclosed in this statement.

Order

We request information from the user on our order form. Here a user must provide contact information (like name and shipping address) and financial information (like credit card number, expiration date). This information is used for billing purposes and to fill customers orders. If we have trouble processing an order, this contact information is used to get in touch with the user.

Security

All online transactions at the MD Supplier.com web site are handled with industry-standard SSL encryption. When you enter your credit card number into the order form, it is transmitted across the Internet in an encrypted (scrambled) form, then decoded when it reaches our destination.

With one of the largest varieties of online medical, surgical, and diagnostic supplies, MD Supplier can supply your medical facility with all the necessary medical supplies to ensure a healthy, safe and sterile environment. MD Supplier is a #1 favorite with Universities, Hospitals, Doctors, Nurses, Schools, Government agencies and more.