IT Analyst

An enthusiastic, hands-on IT professional with more than 10 years as a Computer Technician for a busy construction company.

Has a proven track record of managing and maintaining servers, desktops and MFP’s in LAN/WAN network infrastructures. Committed to adopting a meticulous approach to ensure the smooth-running of business operations.
Qualified as a Developer Technician in Computer Applications.

Key skills include;
• Providing 1st line IT supports to users.
• Involved in pro-active maintenance of Mobile devices, PCs, servers and network environments for a mobile workforce as well as trouble shooting issues on the systems.
• 1st Line Helpdesk support to the business users across multiple sites.
• Prioritising and logging support call requests and escalating complex issues to 2nd line support.
• System administration of Active Directory and Microsoft AX including user set-up.
• Networks(WAN/LAN), Remote Desktop Servers, Virtualised Servers(Hyper-V).
• Configure and support IT devices, PCs, laptops, printers, Mobile Devices, IP phones.
• Hand Held device and Hardware maintenance.

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