Rivermine Self Service empowers end users

The Rivermine end user portals empower end users to be self sufficient. With these portals, organizations facilitate end users to easily request telecommunication services while ensuring requests are aligned with corporate telecommunications policies.These End User Portals are designed with two audiences in mind:

First, is the telecom professional end user who typically requests data and voice lines for a new location. For this audience Rivermine designed the self-service portal.

Second, is the casual end user who typically requests wireless devices, accessories, calling cards, or other personal telecommunications services. For this audience the end user portal is called the Wireless Store.

Figure 1: Rivermine's Wireless Store

The Rivermine portals allow individual users to request products and services through the corporate Intranet, route them for approval, and initiate the process for ordering and fulfillment using Rivermine. Users can then check the status of their request or order and track it through to completion.The Rivermine portals give your employees and supervisors the ability to initiate and track requests for telecommunications products and services. This creates a truly automated process flow throughout the installation/provisioning cycle that enforces corporate policies and approvals--without requiring traditional email, fax, or hardcopy forms and without involving the telecom team or provisioning group resources. The content provided in these portals is catalog based. The catalog entries are centralized and fully managed to ensure its content is compliant with corporate standards and policies.

The Rivermine End User portals are used to:

Allow employees to request and order personal services, including cell phones, pagers, calling cards, audio-conferencing, and other services

Facilitate first level managers to review/approve/reject a team member request

Allow telecom end users to request a service or place orders directly with the telecommunications provisioning group

Enable a business unit and individuals to check their telecom inventory or view their bills on the company intranet

Monitor end users' requests as it moves through the approval process

What’s more, this functionality can also help you implement self service without sacrificing the ability to ensure that only appropriate equipment or services are made available to appropriate users.

Technology enables TEM

There is no Telecom Expense Management initiative that can do without TEM Technology. Telecom products and services represent a mission-critical support function that will continue to grow more complex in terms of technology, functionality and pricing and require automated management. Telecom Expense Management technology delivers the information you need to manage your telecom spend and avoid unnecessary expenditures with integrated analysis of your inventory, equipment, contracts, vendors and billing. And as TEM has evolved far beyond just checking phone bills, technology becomes ever more important to support people and processes executing TEM business functions. Today, TEM Technology implies an Enterprise Resource Planning (ERP)-type integrated software application that delivers Total Telecom Service Lifecycle Management (TTSLM) for communications resources, a proactive method of managing the internal service delivery and service support processes of your organisation.That’s why Convergence’s ERP level TEM solution is based on the technology of the world’s most famous provider of TEM technology, Rivermine Software, the result of tens of millions of dollars in development investment. Convergence’s proprietary software enhances and complements Rivermine to address the specific needs of the EMEA market and a geographically dispersed user community. The Convergence TEMPOR and TEMPOR Enterprise portal enable collaboration across geographies, customer teams, telecom suppliers and the Convergence Managed and Professional Services specialists. BillIntelligence normalises, translates and enriches incomplete billing data and TEMExpert Business Intelligence provides dynamic web analytics down to the call detail record level. This technology today brings TEM within reach of any size organization, with any telecom provider, in any language, anywhere.