Delivery Information

Delivery Information

We pride ourselves in handling your orders quickly, with most in-stock items dispatching within 24 hours of ordering; however, some orders may take up to 48 hours to process. Should any unforeseen delay occur, you will be notified within 48 hours of placing your order.

Useful Information:

We aim to dispatch orders placed before 4 p.m. on the same day.

We deliver across the US and the rest of Europe between 8.00 a.m. – 5.30 p.m., Monday to Friday (excluding Bank Holidays) and from 8.00 a.m. – 1 p.m. on Saturdays.

Although we use all reasonable means to ensure that your order is delivered within a specified time, we cannot accept responsibility for late deliveries due to circumstances outside of our control. We will inform you of any unexpected delay.

We will leave a card to rearrange delivery should no one be home to sign for your parcel.

Express delivery is not available outside of the US.

Please be aware that customers are responsible for payment of any local customs duties.

Unfortunately we are currently unable to dispatch orders to any BFPO or P.O. Box addresses.

Not everything we sell online can be delivered outside of the US due to restrictions upon logistics, legalities and warranties. This includes furniture; flammable liquids e.g. nail varnish, and glass e.g. lamps and mirrors.

Furniture Delivery

No matter how many Unlimited Furniture Delivery items you place in a single order, you’ll enjoy white glove service for a $95 flat-rate fee. This includes inside delivery to your room of choice, as well as unpacking, assembly (excluding chandeliers) and debris removal.

Please allow 1- 2 weeks for delivery after the item ships. Furniture items are only available for delivery within the United States (excluding highlands and islands) and not eligible for express ship methods or P.O. box, APO/FPO addresses.

Pick Up In Store

Want something sooner? Pick up your online favourites in person at a store! When you find an item you’d like to purchase on outandproudapparel.com/en-gb select a size and enter a location to check availability at nearby Out and Proud stores. If the item is available for pick up, click “Pick Up In A Store” to add it to your basket.

After your order is placed, you will receive a notification email(s) when your order is ready for pickup at selected store(s). Please note that you will not be charged until your order is picked up. While you may see pre-authorisation on your selected method of payment prior to pickup, this will not post to your account until you have retreived your order.

When picking up your order, please bring your order confirmation email (print out or show on your mobile device) and valid ID. Once every item in your order is ready for pick up, your order will be held for three days. Orders not picked up within this timeframe will be cancelled and your method of payment will not be charged.

Rest of World

Your Right to Cancel

Please note that this right to cancel is additional to your other statutory rights as a consumer and our standard returns and exchanges policy below. If you are a consumer (i.e. you are not a business and you are not purchasing products from us for purposes which are wholly or mainly in connection with any business you may have or trade you run), you have the right to cancel the contract formed with us when you purchased products on the Site. You can cancel the contract for any reason and at any time within the cancellation period (see below).

Cancellation Period

The cancellation period starts when we send you the dispatch confirmation email (this email indicates that your order has been accepted by us and, therefore, that a contract has been formed between us) and ends 14 calendar days after the day on which the product(s) is/are delivered to you. If you ordered multiple products in a single order and we ship those products in separate deliveries to you, the cancellation period will end on the 14th day starting from the day after you received the last of the products in that order. Calculating the cancellation period can be tricky, so here is an illustration to help you figure out how long you have:

You place an order on 1 April.

We send you a dispatch confirmation email on 3 April. This is the date when the contract between us is formed.

You receive delivery of your products on 7 April.

The period for cancelling the contract starts on 3 April and ends on 21 April (i.e. it ends 14 calendar days starting from the day after delivery). Weekends, bank holidays and public holidays are counted when you calculate the 14 days.

How to Exercise the Right to Cancel

To cancel a contract as above, you need to:

Inform us of your decision to cancel the contract. To do this, you can contact us, send us an email (customerservice@outandproudapparel.com) or letter clearly stating that you wish to cancel your contract or make your cancellation to us in writing here (in each case, including your name and order number).

Send the products back to us to the address set out below in the “Returns by Post” section below in the standard returns and exchanges policy. You must do this no later than 14 days after you notified us of the cancellation. Again, weekends, bank holidays and public holidays are counted when you calculate the 14 days. For furniture, you must contact our Customer Services team to arrange a collection.

Please note that if you cancel the contract, you will have to pay the cost of returning the relevant products to us. We are not obliged to give you a refund until we receive the products back from you or we receive evidence from you that you have sent them back to us. We strongly recommend you send the products using a secure or trackable method – i.e. Recorded/Special Delivery – and that you retain your proof of postage.

What Happens Next?

Provided that you have cancelled the contract as above and we have received the products back from you (or you have provided us with evidence that you have sent the products back to us) within 14 days of cancelling the contract, we will reimburse all payments received from you in respect of the products including delivery charges up to the value of the least expensive type of standard delivery offered by us. We may make a deduction from the reimbursement for loss in value of any products supplied, if the loss is the result of unnecessary handling by you (for example, if you have handled the products beyond the sort of handling that might reasonably be allowed in a shop). The reimbursement will be paid (using the same means of payment that you used for the original transaction) within 14 days after receiving the returned products or the evidence that the products were sent. In the case of products that we have agreed to collect (i.e. furniture), the reimbursement will be paid within 14 days after the day you notified us of the cancellation. Please note that this cancellation right does not apply to: (1) any personalised products; (2) any products made to your specifications; (3) any audio/video recordings or computer software supplied to you in sealed packs that are unsealed after delivery; or (4) other products which we have specified as non-returnable.