Do check your Junk Mail box to see if the Welcome Letter has gone there. We recommend that you mark all future emails from QVI Points as 'Safe' so that they will go to your Inbox and not your Junk Mail box. If you have not received your Welcome Letter after 3 days, please contact customercare@qvipoints.com and we will look into the matter.

This depends on your travel needs and how often you would like to travel. If you use the Demo login password provided in the What Is QVI Points? page of this website, you can take a look at the many options inside the website and note the Points value of each item. This can help you decide how many Points you should buy.

QVI Points are available in various fixed quantities and can be purchased from the QNet eStore to suit your travel needs and budget. You can choose to buy one or multiple packages of QVI Points Reload at any one time.

Click here for information and inclusions of the QVI Points Reload packages.

Depending on the QVI Points Reload package you purchased, the validity will range from 6 months to a year from the date of activation.

The validity of the QVI Points Reload packages is also linked to the validity of your QVI Points Access Q10. If there is 1 month left on your QVI Points Access Q10, and even though you have just purchased a QVI Points Reload package with 6 months validity, the QVI Points Reload package will also expire when your Access expires.

However, if you renew your QVI Points Access Q10 within 30 days before the expiration date, the validity of your QVI Points Reload package will take its own full term.

Example:If you have a QVI Points Access Q10 that will expire on 30 April 2015.

You then purchased a QVI Points Reload package with 6 month validity and activated it immediately on 18 April 2015. The validity of the QVI Points Reload package will also expire on 30 April 2015.

However, if you renew your QVI Points Access Q10 on 20 April 2015, your QVI Points Reload package will now have the full 6 months validity, i.e. it will expire on 18 October 2015.

Therefore, it is important to ensure that you have a valid QVI Points Access Q10 and your IRship with QNet at all time. Your travel dates need not be within the validity period, only the redemption/booking must be made.

There is a wide range of travel (flights NOT included) options you can choose, from nightly stays to weekly stays at thousands of resorts worldwide, from vacation packages to tickets for tours and attractions, to cruises, car rentals and more. The wonderful thing about QVI Points is the flexibility and variety of your travel options. Just mix and match to customise your holiday, book and receive instant confirmations, and pay with your QVI Points!

You can nominate a family member, friend or business associate to your QVI Points Account so that the nominee can also enjoy the benefits of using QVI Points.

QVI Points allows up to a maximum of 2 nominees per registered QVI Points Account at no charges. Once the number is met, any replacement of nominees is subject to a fee of 14,400 points. Nomination can be made online at www.qvipoints.com under “My Account” – Add/Amend Nominees.

Once the nominee is added, you may place a reservation on his/her behalf without having to pay extra points for Guest Certificate.

You can also make a reservation on QVI Points website for someone other than your registered nominees. An additional charge of 7,200 points will be imposed for Guest Certificate and this amount must be paid at the point of reservation on QVI Points website at the reservation check-out page.

Login to www.qvipoints.com and on the top navigation bar, click on “My Account” tab. You will see all the details of your QVI Points balance, expiry dates, purchase history and reservations listed here.

All reservations made on QVI Points website will have a cancellation policy that must be agreed upon prior confirmation. Some of the reservations are non-refundable or cancellable. Generally, you may be charged a cancellation fee of 18,600 Points, or in accordance to the amount chargeable by the relevant Merchant. All cancellations must be done online by simply logging into www.qvipoints.com and click on "My Account", select "View Reservation", then click on the word "Cancel".

Please note that once an existing reservation is cancelled, the reservation cannot be reinstated. Should there be any QVI Points left after deduction of the same as a result of cancellation of a reservation, the balance QVI Points shall be refunded back to your QVI Points Account within the next 2 business days.

Unless otherwise stated in the third party Merchant's cancellation or amendment policy, changes to confirmed bookings are not allowed.

While QVI Points and our vendors undertake to ensure that all reservations are taken care of, QVI Points and our vendors cannot guarantee the actual bedding make-up of the room or any special requests. These requests are sent to the hotel and are subject to availability at the time of check-in.

Each reservation made on QVI Points website is accompanied with a confirmation voucher. The confirmation voucher will provide reservation details such as hotel information, amenities and facilities, guest name, room type, meals inclusion (if any) as well as the terms and conditions and cancellation policy of the reservation. The confirmation voucher is emailed directly to your email address and a copy can also be retrieved in the “My Account” section under “View Reservations” in the QVI Points website.

Please remember to print a copy of the confirmation voucher and bring it along with you when you check in to the hotel, cruises, car rental or partake in the tour activities.

You can go to My Account and check your Points balance. Any completed transaction would also be listed there. An email confirmation, with your booking details, will be sent to your registered email address. If you do not see your most recent transaction, you should re-submit your booking request. If you have any doubts, simply contact customercare@qvipoints.com.