This is not the first time we have faced with a massive DDOS attack from one of servers in RedStation.com and even after we had contacted with their abuse department with it's log there is no cooperation and they don't even like to bother themselves about it. and we don't know how to stop such activity.

Do you know how to file complaint against this datacenter?
we could not be patient anymore and see they are not care about such things on their network ? it seems like they are heaven for attackers now since they close their eyes to gain more money.

I guess some global organization is missing in this matter to investigate such activity and make sure providers are responsible for their services.

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8

If they absolutely will not respond, your best option is to call your ISP or DC provider and have their IP range blocked upstream so you don't end up with all that traffic.
–
Chris SDec 16 '12 at 17:10

1

I asked from my ISP to block them, but they told that they wouldn't block IP range until the attack takes a few days.
–
EhsanDec 16 '12 at 17:16

13

If your ISP won't address your problem, you might want to start thinking about finding a new ISP.
–
David SchwartzDec 16 '12 at 17:21

3 Answers
3

Your ISP
Your ISP should be willing to block (and deal with) DoS attacks on your behalf. At minimum they should be willing to block the traffic to your port/system with a firewall (though they may charge you for that privilege).
Your comments indicated that your ISP's attitude is "If it's not sustained for several days we won't do anything", so like David said, it's time to look for an ISP that isn't brain-damaged, and maybe let your account rep know WHY you're leaving.

Really Good ISPs (enterprise grade) will have DoS mitigation policies. They often contract with someone like Arbor Networks to help deal with such things.

The Remote ISP
You can really try this at the same time as #1 - talk to their abuse contact (obtained from whois, and/or try avenues of contact listed on their website (because some companies don't keep whois up to date like they're supposed to).
You already tried this, and the remote ISP is being useless.

Involve The Lawyers
Have your attorney draft a letter to the offending ISP identifying the source of the attacks, detailing your attempts to contact them (and their inaction), and instructing them to address the issue under threat of legal action.
This is really only effective if (a) the ISP is in the same general jurisdiction as you are, and (b) They care about legal threats.

Involve The CopsTom mentioned the FBI Internet Crime Center. These guys are very helpful, if your case is important enough to warrant their action.
DoS attack on critical infrastructure, banks, etc? -- Quick action.
DoS attack on your CounterStrike Server? -- You'll be told to piss off, probably not that politely.

5. Vigilante Justice
I absolutely DO NOT recommend this approach. Basically you get a bunch of your friends
together to pound the heck out of the system(s) attacking you.
This opens YOU up to the same kind of retaliation (and the possibility of steps 1-4 above
being applied to YOU, which may get you a knock on the door from law enforcement).

My experience is that upstream providers really only want to hear complaints from other ISPs (your mileage may vary of course, but they don't have a huge incentive to harass their customer on your behalf unless you're ALSO peering or buying transit) - Ultimately what you'd hope for in this case is a mass black-listing, but those events are rare enough that they make the NY Times when they happen
–
voretaq7♦Dec 17 '12 at 20:09