Value For Money

Media Gallery for I Want Pants www.iwantpants.com

Refine your search

Use the tools below to refine your search by only displaying reviews with a certain number of star ratings or to only show reviews from a certain time period.
Eg click on '1 star' to just display the reviews we have which received a 1 star rating click or 'Within the last month' to display just reviews posted over the last month.

They stole my money. Ordered a number of items on their 40% sales in janaury. Only received part of my order and the outstanding balance of around 200 pounds still not received. Send so many emails to their guy Jeremy. At the begining the reply was "waiting for items to be received to supplier" but later on there are no replies to my many emails. I tried to call them but the famous anaswering machine answers that they are busy. It is now 6 months and still nothing is received. They owe…
Read Full Review

Iwantpants's Comment

Written on: 01/07/2012

Hi Guest,

I have checked and we do not have any outstanding orders from January, can you drop us a note using the contact form on the website so that I can look in to this further. You can find the contact form in the customer services area at the bottom of every page on the site.

I normally purchase my briefs,baggies or whatever you wanna call them from the high street shops but I think I've discovered a gem of a site here the choice and styles are vast and the service and delivery were spot on.
I wiil be using these boys again and I can recommend to my mates with no worries.I have no faults as if yet and can't see there being any when I buy again.
The items I bought were quality and at a very good price…
Read Full Review

Frequently order underware from these guys as there is a wide choice and it's all good value. Delivery is always fast and they are excellent at keeping you up to date with the progress of your order. Highly recommended!…
Read Full Review

An amazing brand that shows both high quality with great price and not forgetting that their service is simply market leading. Always happy to help with clear e mails letting me know where my order is and when it will arrive. I would love to say that they resolve issues but this brand has never made any so hard to resolve something they dont create. What an amazing experience from a great business…
Read Full Review

Great service...even with free delivery option I had my items in less than 3 3 days from ordering. Also, the regular promotions means a lot of their stock cannot be found cheaper anywhere else online…
Read Full Review

Probably the most appalling service ever since I unknowingly dealt with Nigerian ebay scammers.
As many others have said here, once your order doesn't turn up, or is wrong, you can basically forget it. It you won't get any reply at all from the telephone (that must do wonders for new telephone orders) or essentially any reply from emails or the site contact form. You are literally stonewalled.
What you will get is a set of classic standard excuses - we did not get your email, the item was lost…
Read Full Review

Ordered about Au$100 worth of undies from them almost 4 months ago and they've never arrived. Like others on here when I've emailed to complain my emails have been ignored completely and when I call their number I get a recorded message telling me to email them. I did get one response from "Jeremy" when i threatened to open a paypal dispute and he told me he was looking into it and that my order was being moved to the top and would be shipped within hours, but that was over 2 months ago now and…
Read Full Review

I didnt receive my order after a month. I have received no replies to 3 emails. I phoned but there was only an answer machine. I got a refund from paypal which was lucky as if i paid with a debit card id probably be out of pocket. Unfortunately i only came acrosss this review site afterwards!…
Read Full Review

I've used IWP for 5 years now. Good up to date ranges and special offers. What really sets them apart is their delivery service, its outstanding! My latest order arrived in less than 24hrs! I've never had a problem dealing with this company…
Read Full Review

At the beginning everthing went fine- recieved the item- unfortunately it wasn't what I expected so sent it back to recieve a refund.
The item has been posted to them 20th of December-2011- never heard anything back.
Lost the item and my money- tried to contact their Costumer Service no- answering mashine will tell you to send them an email.
Be aware folks…
Read Full Review

Great goods, both my deliveries were quick and complete. However one proved to be wrong size so wanted to return them Wrote to returns@iwantpants.com for authorisation code, as instructed, never heard anything, Rang their number, its a voice mail saying they are busy but to send to a PO Box in Neath. Sent goods back (tracked) but still no response despite chasers. As others say, don't trust this company…
Read Full Review

Iwantpants's Response to Lorraineboxall's Review

Written on: 16/03/2012

Hi Lorraine,

I've looked for your order and can see that a refund was processed for this return on the 7th March. It would be back on the card made to make the original purchase. It usually takes a further 2 to 3 days to appear in your account.
Hope that helps,

I bought CK tech cool briefs from this website on 2 occasions. The first order I ordered 3 of them but when I received the products, 1 of them have the product information description on the waistband and other 2 have it on the actual fabric of the briefs. I need to say that I preferred the one on the waistband, seems to be original and better representation.
I tried again because I wanted to have another one and it was the one I preferred.
I really need to say that there was no consistency…
Read Full Review

Iwantpants's Response to payzpsrc's Review

Written on: 16/03/2012

Hi,
I believe that Calvin Klein did change from having a label to having the info printed directly on the product. However, Calvin Klein have since discontinued the Tech Cool and Active ranges so won't be having any more of these hence the reason they are also in our clearance area.

I to placed a order well over 3 months ago and still have not recived the goods.
I have had a couple of emails in reply to me asking why it is taking so long but even they have stopped now! When calling the number I just get a answer phone message.
Come on guys if you can't get what I ordered just refund the money…
Read Full Review

When my last order wasn't delivered, I contacted the company and received one vague response from 'Jeremy' saying that the matter would be looked into, but I never heard anything back. Despite a number of emails requesting the products I'd paid for or a refund (or just some contact!) I didn't ever hear back from them.
This company seems happy to take money from their customers but unwilling to deliver the products, which seems to be stealing? I would STRONGLY advise against placing an…
Read Full Review

Great company! Discovered them on the off chance, great range of designer underwear, t-shirts, loungewear, and there are always fantastic offers especially if you are part of their mailing list!!!
Order was made on the free-post 2nd class delivery and received a two days later and saved 40% on the item too! Excellent quality item as well!
…
Read Full Review

I was a very happy customer of this company for a number of years: quick delivery and competitive prices but then I had a problem, a semi-completed order in October 2011. I assumed this would just be sorted out in due course but I heard nothing and despite sending four emails have never had a single reply. I'm very disappointed that my emails have been completely ignored. I can see from other reviews that this is not uncommon. A great pity…
Read Full Review