Payment/Delivery Options

Base Miles Calculation

Additional Bonus Miles will be allocated for a journey in Business or First Class.

Any promotional bonus miles is not included in the display.

Voyager Base Miles displayed may differ from the Miles allocated in Voyager, depending on the final reservation. As a SAA Voyager member, you will receive these Miles on completion of your journey.Please ensure your Voyager number is inserted when completing your traveller details.

ABOUT TAX INVOICES

After requesting your Tax Invoice online ,a PDF document will be e-mailed to you within 72 hours,to the e-mail address provided.

If a Tax Invoice has been successfully generated from the South African Airways Tax Invoice System, the onus rests on the recipient to ensure that his/her mailbox has enough space to receive an e-mail - with a PDF attachment; and that his//her service provider or exchange server allows for delivery of such e-mails. South African Airways, can not take responsibility for undelivered e-mails due to any other reasons beyond our control including the above.

Prescribed details required from the South African Revenue Service on a tax invoices

Tax invoices must ordinarily reflect all the following details (Section 20(4)):

Infants do not qualify for Voyager miles.

Additional Bonus Miles will be allocated for a journey in Business or First Class.

Any promotional bonus miles is not included in the display.

Voyager Base Miles displayed may differ from the Miles allocated in Voyager, depending on the final reservation. As a SAA Voyager member, you will receive these Miles on completion of your journey.Please ensure your Voyager number is inserted when completing your traveller details.

SAA cancels flights between Johannesburg and Nairobi due to closure of Jomo Kenyatta International Airport

Johannesburg, 07 August 2013. South African Airways (SAA) would like to advise its customers and passengers that it has cancelled its flights between Johannesburg and Nairobi for today (07 August 2013).

A fire broke out at Jomo Kenyatta International Airport in the early hours of this morning resulting in the Kenyan authorities halting all flight operations to and from that airport. Based on this SAA has therefore cancelled both its scheduled flights on that route for the day. This means flight SA184 from Johannesburg to Nairobi and flight SA185 from Nairobi to Johannesburg have been cancelled for today.

While all efforts to resume operations are being made by the Kenyan authorities, it is still early for any indication as to when the operations will resume.

The airline has put a recovery plan in place intended to minimise the impact of the inconvenience to its customers. The plan will be activated as soon as a signal is received indicating that the airport has resumed its operations.

SAA would also like to advise passengers wishing to cancel or reschedule their flights to take note of the following conditions.

All our customers with SAA tickets who are affected by the Nairobi flight cancellations will be offered the following assistance either via our Call Centres, City Ticket Offices, Airport Ticket Offices or through their Travel Agent:
• rebooking on the next available flight (same cabin / same booking class) subject to space;
• all date and flight change fees will be waivered;
• this allowance will apply to South African Airways tickets only and not on any other airline tickets;
• the offer must be taken up and tickets re-issued through an SAA office by 12 August 2013; and
• If you are moving to a later date, all such travel must commence on/before 21 August 2013.

SAA will continue to monitor the situation and any new developments regarding the airport closure and related activities will be communicated. Updates will also be posted on the company website (www.flysaa.com) or on its social media accounts; Facebook (facebook.com/FlySAA) and the twitter handle (@flysaa).

SAA would like to apologise for the inconvenience caused to its passengers as result of this incident.

- ENDS -

About SAA
South African Airways (SAA) is the leading carrier in Africa, serving 26 destinations across the continent, as well as major destinations within South Africa and internationally from its Johannesburg hub. It is a member of the largest international airline network, Star Alliance. SAA’s core business is the provision of passenger airline and cargo transport services together with related services, which are provided through SAA and its four wholly owned subsidiaries: SAA Technical; Mango its low cost carrier; Air Chefs, the catering entity of SAA and South African Travel Centre (SATC). SAA is the winner of the 'Best Airline in Africa’ Award in the regional category for eleven consecutive years. Mango and SAA hold the number one and number two successive spots as South Africa’s most on-time airlines.