1. Keep it clean.

2. Remain professional.

Feedback and response should only discuss things directly related to the quality of the job and service provided. Don’t reveal personal information or anything irrelevant to the job.

3. Don’t leave threats.

It can be frustrating to receive bad service or a negative review. But whether you’re a customer or business, leaving a threatening message — legal, personal, or otherwise — in your feedback or response won’t be tolerated.

4. Don’t abuse the feedback system.

As a customer, you can’t threaten a business with negative feedback unless they provide you bonus services. As a business, you can’t withhold your services unless the customer leaves you positive feedback.

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