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This review will analyze the JD Power ratings & numerical scores for Nationwide auto, homeowners, and life insurance, in all the JD Power claims & customer satisfaction studies where the company was included in the last few years, to see if its JD Power ratings truly reflect the quality of the claims & customer service for the company. This review will show you if Nationwide auto, home, or life insurance has a better-than-average, average, or below-average performance in JD Power studies from 2012-2016, and how Nationwide compares to leading competitors, like State Farm, Allstate, Progressive, GEICO, Farmers, American Family, Travelers, etc. in these JD Power auto & homeowners insurance claims & customer satisfaction studies.

The detailed information in this review and my review of the auto & homeowners insurance complaint record for Nationwide Insurance, compares Nationwide auto & home insurance to the industry average and competing companies for customer service, claims handling performance, and insurance rates, but if you don’t want to read all the details, you can scroll down to my review summary below in section #7 to see if Nationwide is average, better than average, or worse than average, based on its performance in recent JD Power studies.

Why you need to read this review

You need to know more than the overall satisfaction ratings for an insurance company published by JD Power in its annual press release for each of its insurance studies.

Here’s why:

Nationwide received the rating of three power circles (about average) for Overall Auto Insurance Customer Satisfaction in the Southeast region of the 2015 JD Power U.S. Auto Insurance Customer Satisfaction Study, but for the factors of claims and customer interaction in this 2015 region study, Liberty Mutual received the lowest rating of two power circles. Is a company really about average for auto insurance customer satisfaction if its customers give it a below average rating for communicating with them and handling auto insurance claims?

It’s important to know how Nationwide performed in each category (called factors by JD Power) in a study, such as Billing & Payment, Service Interaction, Rental Car Experience, Pricing, Claims Settlement, Repair process, etc., which make up its total score, because you may not get the above-average service you expect, from a company rated four power circles (better than most) or five power circles (among the best) for overall satisfaction, if it received the lowest rating of two power circles for important factors measuring its rates, customer interaction, or claims service.

I’ll show you the Nationwide factor ratings from the latest JD Power studies, but even more important than factor ratings is the company’s point score in each study.

I’ve been writing auto & homeowners insurance company reviews & evaluating each company’s performance in the annual JD Power customer & claims satisfaction studies for more than five years now, looking at each insurance company’s JD Power study scores over time and comparing them to competing companies. Knowing each company’s actual score, instead of just its JD Power ratings for overall satisfaction, is important to see if a company is really performing better or worse than other companies.

Here are two examples of why point scores matter:

In the California region of the 2015 JD Power U.S. Auto Insurance Customer Satisfaction Study, Nationwide & GEICO both rated three power circles (about average) for overall auto insurance customer satisfaction, but GEICO scored 26 points (2.6%) higher than Nationwide, showing GEICO provides a higher level of satisfaction than Nationwide, in spite of GEICO & Nationwide having the same JD Power rating.

In the New York region of the 2015 JD Power U.S. Auto Insurance Customer Satisfaction Study, Nationwide scored only 4 points (on a 1,000 point scale) higher than New York Central Mutual, but New York Central Mutual received the lowest rating of two power circles for overall auto insurance customer satisfaction, and Nationwide rated higher at three power circles (about average) for overall auto insurance customer satisfaction, even though Nationwide & New York Central Mutual scored close enough to say they provide about the same level of auto insurance customer satisfaction.

In an industry like insurance, where customer dissatisfaction is common, a company scoring 1% or more above the average or a competitor is more likely to provide better service, but there is little difference among companies scoring within a few points of each other, no matter their overall satisfaction rating from JD Power.

A higher scoring insurance company, about 1% (10 points) or more above the study average, in the most recent JD Power insurance studies is a good sign, but you also want to look at the study scores over the last few years, to see if the company consistently scores well over time, to indicate whether you can expect the same level of customer & claims satisfaction now. A long history of high or low scores each year means an insurance company’s level of customer &/or claims satisfaction is more reliably good or bad.

In this review, I’ll provide the data, but I’ll also analyze the scores for Nationwide compared to other leading insurance companies & the industry average, so it will be easy for you to see if Nationwide is performing average, better than average, or worse than average, and which companies perform better or worse than Nationwide.

Ignoring a few outlying performers, most companies score in a range from 75% to 85% in JD Power insurance studies each year. So, with the exception of a few consistently good and a few consistently poor performing companies, most companies do not differ with a great deal of significance, in the level of auto or homeowners claims & customer satisfaction they provide. This is why it’s important to shop with all auto & homeowners insurance companies available to you, for the coverage meeting your needs. If you shop with enough companies, you will see some companies charge twice as much as others for the same level of coverage.

Since price is a consideration in many of the JD Power insurance studies, it may mean a higher scoring company has a competitive rate for you. But if a company scoring slightly below average saves you hundreds of dollars each year, for the same level of coverage as higher scoring companies, it may not be worth it to pay a lot more for a company scoring only 2-3% higher in customer or claims satisfaction. Be sure to use the information in this review and the ad below this paragraph (or the ad at the end of this review) to request price quotes from multiple insurance companies, and find the best auto or home insurance company for you.

The detailed information in this review compares Nationwide auto, home, & life insurance to the industry average and competing companies for customer service, claims processing performance, and insurance rates, but if If you don’t want to read all the details, you can go to this review on my website here, to see at a glance if Nationwide consistently performs better than average, average, or worse than average for customer service, claims, and pricing, and compare Nationwide to over 40 other U.S. auto & home insurance companies.

If you find this review useful, please like it on Facebook & share the link to this review or my site with your friends & family through social media. Bookmark this page for updates as new JD Power studies are published each year.

I’ll compare the numerical scores (instead of the power circle rating) for Nationwide auto & home insurance, to the industry average and the scores of competing insurance companies, for each JD Power insurance study (2012-2016) where it was rated. Nationwide was included in the following annual JD Power insurance studies:

You can scroll down to read my analysis or summaries of the studies most interesting to you.

1. The Annual JD Power Auto Insurance Customer Satisfaction Study

Nationwide is rated in all but one of the eleven regional studies composing the annual JD Power US Auto Insurance Customer Satisfaction Study. If you live in one of the Southwest region states(AZ, CO, NV, NM, UT), where Nationwide is not rated, the results for Nationwide in other regions may still be a good proxy for how Nationwide performs in your state.

Here is how Nationwide rated in the California region for the five factors used to determine its overall auto insurance customer satisfaction score in 2014:

Policy Offerings: Three Power Circles (about average)

Price: Three Power Circles (about average)

Billing & Payment: Two Power Circles (lowest rating)

Interaction: Three Power Circles (about average)

Claims: Two Power Circles (lowest rating)

Overall Customer Satisfaction: Two Power Circles (lowest rating)

These companies scored 1.5% or more higher than Nationwide in the 2014 California Region study: USAA, Wawanesa, Ameriprise, Auto Club of Southern California, The Hartford, State Farm, GEICO, and Allstate.

These companies scored .4% or more lower than Nationwide in the 2014 California Region study: Farmers, 21st Century, and Travelers.

These companies scored 2.5% or more higher than Nationwide in the 2012 California Region study: USAA, Wawanesa, Auto Club of Southern California, State Farm, GEICO, The Hartford, Ameriprise, and Safeco.

These companies scored .4% or more lower than Nationwide in the 2012 California Region study: 21st Century, Farmers, and Infinity P&C.

Here is how Nationwide rated in the Florida Region for the five factors used to determine its overall auto insurance customer satisfaction score in 2015:

Policy Offerings: Two Power Circles (lowest rating)

Price: Two Power Circles (lowest rating)

Billing & Payment: Two Power Circles (lowest rating)

Interaction: Two Power Circles (lowest rating)

Claims: Three Power Circles (about average)

Overall Customer Satisfaction: Two Power Circles (lowest rating)

The Hartford scored about the same (two points below) as Nationwide in the 2015 Florida Region study.

These companies scored 1.1% or more higher than Nationwide in the 2015 Florida Region study (from highest scoring company to lowest scoring company): USAA, GEICO, Progressive, Allstate, Metlife, State Farm, and Liberty Mutual.

These companies scored .6% or more lower than Nationwide in the 2015 Florida Region study (from highest scoring company to lowest scoring company): 21st Century, Auto-Owners, Travelers, Esurance, and Safeco.

2014: Nationwide scored 33 points (on a 1,000 point scale) or 3.3% below the 2014 Florida region average, at 772 out of 1,000 points. Nationwide was the second lowest scoring company in the 2014 Florida region study, with the next lowest scoring company, Safeco, scoring 8 points or .8% higher than Nationwide.

Here is how Nationwide rated in the Florida Region for the five factors used to determine its overall auto insurance customer satisfaction score in 2014:

Policy Offerings: Two Power Circles (lowest rating)

Price: Two Power Circles (lowest rating)

Billing & Payment: Two Power Circles (lowest rating)

Interaction: Two Power Circles (lowest rating)

Claims: Two Power Circles (lowest rating)

Overall Customer Satisfaction: Two Power Circles (lowest rating)

These companies scored 3.2% or more higher than Nationwide in the 2014 Florida Region study: USAA, The Hartford, Auto-Owners, Progressive, MetLife, Allstate, State Farm, and GEICO.

2015: Nationwide scored 7 points (on a 1,000 point scale) or .7% below the 2015 New York region average, at 806 out of 1,000 points.

Here is how Nationwide rated in the New York Region for the five factors used to determine its overall auto insurance customer satisfaction score in 2015:

Policy Offerings: Three Power Circles (about average)

Price: Two Power Circles (lowest rating)

Billing & Payment: Two Power Circles (lowest rating)

Interaction: Four Power Circles (better than most)

Claims: Four Power Circles (better than most)

Overall Customer Satisfaction: Three Power Circles (about average)

Allstate and New York Central Mutual scored about the same (one point below and four points below respectively) as Nationwide in the 2015 New York Region study.

These companies scored 1.2% or more higher than Nationwide in the 2015 New York Region study (from highest scoring company to lowest scoring company): USAA, State Farm, GEICO, and Travelers.

These companies scored .7% or more lower than Nationwide in the 2015 New York Region study (from highest scoring company to lowest scoring company): Metlife, Liberty Mutual, Progressive, and Hartford.

2014: Nationwide scored 11 points (on a 1,000 point scale) or 1.1% below the 2014 New York region average, at 794 out of 1,000 points.

Here is how Nationwide rated in the New York Region for the five factors used to determine its overall auto insurance customer satisfaction score in 2014:

Policy Offerings: Two Power Circles (lowest rating)

Price: Two Power Circles (lowest rating)

Billing & Payment: Two Power Circles (lowest rating)

Interaction: Three Power Circles (about average)

Claims: Three Power Circles (about average)

Overall Customer Satisfaction: Two Power Circles (lowest rating)

These companies scored 1.6% or more higher than Nationwide in the 2014 New York Region study: USAA, GEICO, State Farm, New York Central Mutual, and The Hartford.

These companies scored 2.1% lower than Nationwide in the 2014 New York Region study: Progressive.

2013: Nationwide scored 25 points (on a 1,000 point scale) or 2.5% below the 2013 New York region average, at 751 out of 1,000 points. Nationwide was the lowest scoring company in the 2013 New York region study.

These companies scored 2.7% or more higher than Nationwide in the 2013 New York Region study: USAA, New York Central Mutual, State Farm, Travelers, Liberty Mutual, and The Hartford.

These companies scored lower than Nationwide in the 2013 New York Region study: None.

2012: New York did not have its own regional study, and was included in the New England / Northeast region study in 2012 (see below).

New York Region Auto Insurance Satisfaction Summary: In spite of improving scores each year and movement towards the average, Nationwide scored 2.5%, 1.1%, and .7% below the region average each year in the 2013, 2014, & 2015 studies respectively, showing a trend of below average auto insurance customer satisfaction in New York.

2012: Texas did not have its own regional study, and was included in the Central region study in 2012 (see below).

Texas Region Auto Insurance Satisfaction Summary: Nationwide scored .1%, 2.2%, and 3.5% below the region average each year in the 2013, 2014, & 2015 studies respectively, showing a trend of below average auto insurance customer satisfaction over the last two years in Texas.

2015: Nationwide scored 31 points (on a 1,000 point scale) or 3.1% below the 2015 Central region average, at 789 out of 1,000 points. Nationwide was the second lowest scoring company in the 2015 Central Region study, beating Travelers, the lowest scoring company, by only one point.

Here is how Nationwide rated in the Central Region for the five factors used to determine its overall auto insurance customer satisfaction score in 2015:

Policy Offerings: Two Power Circles (lowest rating)

Price: Two Power Circles (lowest rating)

Billing & Payment: Two Power Circles (lowest rating)

Interaction: Two Power Circles (lowest rating)

Claims: Three Power Circles (about average)

Overall Customer Satisfaction: Two Power Circles (lowest rating)

Travelers scored about the same (one point below) as Nationwide in the 2015 Central Region study.

2014: Nationwide scored 31 points (on a 1,000 point scale) or 3.1% below the 2014 Central region average, at 789 out of 1,000 points. Nationwide was the second lowest scoring company in the 2014 Central region study, with the next lowest scoring company, Farmers, scoring 7 points or .7% higher than Nationwide.

Here is how Nationwide rated in the Central Region for the five factors used to determine its overall auto insurance customer satisfaction score in 2014:

Policy Offerings: Two Power Circles (lowest rating)

Price: Two Power Circles (lowest rating)

Billing & Payment: Two Power Circles (lowest rating)

Interaction: Two Power Circles (lowest rating)

Claims: Three Power Circles (about average)

Overall Customer Satisfaction: Two Power Circles (lowest rating)

These companies scored 2.5% or more higher than Nationwide in the 2014 Central Region study: USAA, Auto-Owners, Shelter, State Farm, GEICO, Farm Bureau Mutual, American Family, Safeco, and The Hartford.

2013: Nationwide scored 21 points (on a 1,000 point scale) or 2.1% below the 2013 Central region average, at 780 out of 1,000 points. Nationwide was the lowest scoring company in the 2013 Central region study.

These companies scored 2.6% or more higher than Nationwide in the 2013 Central Region study: USAA, State Farm, Auto-Owners, Shelter, American Family, The Hartford, Farm Bureau Mutual, and GEICO.

These companies scored lower than Nationwide in the 2013 Central Region study: None.

2014: Nationwide scored 7 points (on a 1,000 point scale) or .7% below the 2014 North Central region average, at 809 out of 1,000 points.

Here is how Nationwide rated in the North Central Region for the five factors used to determine its overall auto insurance customer satisfaction score in 2014:

Policy Offerings: Three Power Circles (about average)

Price: Two Power Circles (lowest rating)

Billing & Payment: Three Power Circles (about average)

Interaction: Three Power Circles (about average)

Claims: Three Power Circles (about average)

Overall Customer Satisfaction: Three Power Circles (about average)

These companies scored .9% or more higher than Nationwide in the 2014 North Central Region study: USAA, Auto-Owners, State Farm, Grange, Erie, Country, and The Hartford.

These companies scored .9% or more lower than Nationwide in the 2014 North Central Region study: Allstate, Farmers, Automobile Club, The Hanover, and Metlife.

2013: Nationwide scored 1 point (on a 1,000 point scale) or .1% below the 2013 North Central region average, at 796 out of 1,000 points.

These companies scored .7% or more higher than Nationwide in the 2013 North Central Region study: USAA, Auto-Owners, State Farm, Erie, Michigan Farm Bureau, and The Hartford.

These companies scored .6% or more lower than Nationwide in the 2013 North Central Region study: American Family, Allstate, Country, Liberty Mutual, Farmers, Progressive, Auto Club, and The Hanover.

2012: Nationwide scored 22 points (on a 1,000 point scale) or 2.2% below the 2012 North Central region average, at 782 out of 1,000 points.

These companies scored 2.3% or more higher than Nationwide in the 2012 North Central Region study: USAA, Auto-Owners, State Farm, Erie, Country, Grange, and GEICO.

These companies scored .5% or more lower than Nationwide in the 2012 North Central Region study: The Hartford and Farmers.

North Central Region Auto Insurance Satisfaction Summary: With improving scores each year, Nationwide scored 2.2% below, .1% below, .7% below, and 2% above the north central region average each year in the 2012, 2013, 2014, & 2015 studies respectively, showing inconsistent auto insurance customer satisfaction in the average to better than average range over the last three years, for the north central region states of IL, IN, MI, OH, and WI.

2015: Nationwide scored 23 points (on a 1,000 point scale) or 2.3% below the 2015 New England region average, at 778 out of 1,000 points. Nationwide was the fourth lowest scoring company in the 2015 New England Region study, with a score similar to the three lowest scoring companies.

Here is how Nationwide rated in the New England Region for the five factors used to determine its overall auto insurance customer satisfaction score in 2015:

Policy Offerings: Three Power Circles (about average)

Price: Two Power Circles (lowest rating)

Billing & Payment: Three Power Circles (about average)

Interaction: Three Power Circles (about average)

Claims: Four Power Circles (better than most)

Overall Customer Satisfaction: Two Power Circles (lowest rating)

Plymouth Rock Assurance, Arbella, and MAPFRE-Commerce scored about the same (from one point below to four points below) as Nationwide in the 2015 New England Region study.

These companies scored 1.9% or more higher than Nationwide in the 2012 Northeast Region study: USAA, Amica, New York Central Mutual, GEICO, Liberty Mutual, State Farm, and Progressive.

These companies scored .5% or more lower than Nationwide in the 2012 Northeast Region study: Metlife, The Hartford, Allstate, Plymouth Rock Assurance, Commerce (MAPFRE), Safety, The Hanover, and Arbella.

New England Region Auto Insurance Satisfaction Summary: With a large drop in its score from 2014 to 2015, Nationwide scored 1.7% below, 1.8% above, 1.9% above, and 2.3% below the region average each year in the 2012, 2013, 2014, & 2015 studies respectively, showing inconsistent auto insurance customer satisfaction over the last four years, and worse than average satisfaction in the most recent year of 2015, for the New England region states of CT, ME, MA, NH, RI, and VT.

These companies scored 1.5% or more higher than Nationwide in the 2013 Northwest Region study: USAA, PEMCO, The Hartford, Mutual of Enumclaw, State Farm, and American Family.

These companies scored .9% or more lower than Nationwide in the 2013 Northwest Region study: Safeco and Farmers.

2012: Nationwide scored 42 points (on a 1,000 point scale) or 4.2% below the 2012 West region average, at 768 out of 1,000 points. Nationwide was the lowest scoring company in the 2012 West region study, with the next lowest scoring company, Liberty Mutual, scoring 16 points or 1.6% higher than Nationwide.

These companies scored 3.5% or more higher than Nationwide in the 2012 West Region study: USAA, State Farm, GEICO, American Family, and The Hartford.

These companies scored lower than Nationwide in the 2012 West Region study: None.

These companies scored .6% or more lower than Nationwide in the 2015 Southeast Region study (from highest scoring company to lowest scoring company): Travelers, Liberty Mutual, and Safeco.

2014: Nationwide scored 18 points (on a 1,000 point scale) or 1.8% below the 2014 Southeast region average, at 798 out of 1,000 points. Nationwide was the second lowest scoring company in the 2014 Southeast region study, with the next lowest scoring company, Travelers, scoring 7 points or .7% higher than Nationwide.

Here is how Nationwide rated in the Southeast Region for the five factors used to determine its overall auto insurance customer satisfaction score in 2014:

2. The Annual JD Power Auto Insurance Claims Satisfaction Study

Here is how Nationwide rated in the six factors used to determine its overall auto insurance claims satisfaction score in 2015:

First Notice of Loss: Four Power Circles (better than most)

Service Interaction: Four Power Circles (better than most)

Appraisal: Four Power Circles (better than most)

Repair Process: Four Power Circles (better than most)

Rental Car Experience: Three Power Circles (about average)

Settlement: Three Power Circles (about average)

Overall Auto Claims Satisfaction: Four Power Circles (better than most)

These insurance companies scored only slightly above (five points and four points respectively) than Nationwide in the 2015 US Auto Claims Satisfaction study (listed in order from highest scoring company to lowest scoring company): Auto Club of Southern California and Hartford.

These insurance companies scored 1.9% or more higher than Nationwide in the 2015 US Auto Claims Satisfaction study (listed in order from highest scoring company to lowest scoring company): New Jersey Manufacturers, Auto Owners, USAA, and Amica.

These insurance companies scored only slightly lower (from .4% to .8% below) than Nationwide in the 2015 US Auto Claims Satisfaction study (listed in order from highest scoring company to lowest scoring company): Erie, Allstate, American Family, Farmers, Safeco, and State Farm.

Here is how Nationwide rated in the six factors used to determine its overall auto insurance claims satisfaction score in 2014:

First Notice of Loss: Three Power Circles (about average)

Service Interaction: Three Power Circles (about average)

Appraisal: Three Power Circles (about average)

Repair Process: Three Power Circles (about average)

Rental Car Experience: Three Power Circles (about average)

Settlement: Three Power Circles (about average)

Overall Auto Claims Satisfaction: Three Power Circles (about average)

These companies scored 1.1% or more higher than Nationwide in the 2014 JD Power Auto Claims Satisfaction study: Amica, USAA, Auto-Owners, State Farm, American Family, Auto Club of Southern California, The Hartford, and NJ Manufacturers.

These companies scored .3% or more higher than Nationwide in the 2013 JD Power Auto Claims Satisfaction study: USAA, NJ Manufacturers, Auto Club of Southern California, Auto-Owners, The Hartford, Erie, Amica, Travelers, and State Farm.

These companies scored .9% or more higher than Nationwide in the 2012 JD Power Auto Claims Satisfaction study: NJ Manufacturers, USAA, Auto-Owners, Amica, Erie, Automobile Club of Southern California, Country, American Family, The Hartford, State Farm, Allstate, and Travelers.

Auto Insurance Claims Satisfaction Summary: Nationwide scored .4% below, 1.2% above, .4% below, and .9% above the national average each year in the 2012, 2013, 2014, & 2015 studies respectively, showing about average satisfaction for most years in the national JD Power Auto Claims Satisfaction study.

3. The Annual JD Power Auto Insurance Purchase Experience Study

In my opinion, the JD Power Auto Insurance Purchase Experience Study is the least important JD Power study for choosing a car insurance company. A car insurance company with terrible claims handling and customer service, but with an easy purchasing experience, is not a reason to choose an auto insurance company. Besides, buying auto insurance with most companies is easier than ever in 2016, and even before technology simplified things, the ease & accuracy of the sales process always depended more on the experience and customer focus of the agent quoting you, not the choice of insurance company.

However, this study is useful as a sign of competitive pricing, since a company’s score is a reflection of the satisfaction of auto insurance shoppers with the prices they were quoted by the insurance company. This study considers and rates three categories: price, distribution channel (Website, Local Agent, Call Center Representative), and policy offerings, to determine a company’s numerical score for overall satisfaction in the purchasing experience.

Don’t rely on how Nationwide performed in this auto insurance shopping study to tell you if you are getting a good price or you are paying too much for your auto insurance coverage. The opinions of people in a survey about the auto insurance rates they were quoted, are not reliable for knowing the company with the best price for you, because so many individual rating factors specific to you are used to determine your insurance rates. A company with a low rate for one person (or even many people) may not have a low rate for you, and vice versa, companies with a reputation for high auto insurance rates may have the best rate for you.

2016: Nationwide scored four points (on a 1,000 point scale) or .4% below the 2016 JD Power Auto Insurance Purchase Experience study average, at 822 out of 1,000 points.

The 2016 U.S. Insurance Shopping Study was based on responses from more than 17,000 shoppers who requested an auto insurance price quote from at least one competitive insurer in the past 9 months and includes more than 50,000 unique customer evaluations of insurers. The study was fielded in April, July & October 2015, and January 2016.

Here is how Nationwide rated in the factors used to determine its overall satisfaction score for the auto insurance purchase experience in 2016:

2015: Nationwide scored 1 point (on a 1,000 point scale) or .1% above the 2015 JD Power Auto Insurance Purchase Experience study average, at 834 out of 1,000 points.

The 2015 U.S. Insurance Shopping Study is based on responses from more than 15,600 shoppers who requested an auto insurance price quote from at least one competitive insurer in the past 9 months and includes more than 50,000 unique customer evaluations of insurers. The study was fielded in May, July and October 2014, and January 2015.

Here is how Nationwide rated in the factors used to determine its overall satisfaction score for the auto insurance purchase experience in 2015:

Allstate scored about the same (one point below) as Nationwide in the 2015 JD Power Homeowners Insurance Customer Satisfaction study.

These companies scored .3% or more higher than Nationwide in the 2015 JD Power Homeowners Insurance Customer Satisfaction study (from highest scoring company to lowest scoring company): USAA, Amica, Auto-Owners, Erie, Auto Club of Southern California, GEICO, American Family, COUNTRY Financial, Shelter, and State Farm.

These companies scored .7% or more higher than Nationwide in the 2012 JD Power Homeowners Insurance Customer Satisfaction study: USAA, Amica, Auto Club of Southern California, Erie, American Family, and Shelter.

Homeowners Insurance Customer Satisfaction Summary: Nationwide scored 1.8% above, .7% below, 1% below, and .8% above the national average each year in the 2012, 2013, 2014 & 2015 studies respectively, showing about average satisfaction for the most recent three years in the national JD Power Homeowners Insurance Customer Satisfaction study.

5. The Annual JD Power Property Claims Satisfaction Study

The 2016 Property Claims Satisfaction Study is based on more than 5,700 responses from homeowners insurance customers who filed a property claim between January 2014 & December 2015.

Here is how Nationwide rated in the five factors used to determine its overall property claims satisfaction score in 2016:

First Notice of Loss: Three Power Circles (about average)

Service Interaction: Three Power Circles (about average)

Estimation Process: Four Power Circles (better than most)

Repair Process: Four Power Circles (better than most)

Settlement: Four Power Circles (better than most)

Overall Property Claims Satisfaction: Four Power Circles (better than most)

This company scored the same as Nationwide in the 2016 US Property Claims Satisfaction study: The Hanover

The companies scored about the same (from four points (.4%) above to 6 points (.6%) below) as Nationwide in the 2016 US Property Claims Satisfaction study: Safeco, State Farm, Liberty Mutual, American Family, Chubb, California State Auto Association (CSAA), Farmers, Allstate, and Metlife.

These companies scored 1% or more higher than Nationwide in the 2016 US Property Claims Satisfaction study (from highest scoring company to lowest scoring company): Amica, Auto Club of Southern California, USAA, Country, Encompass, and Erie.

These companies scored .9% or more lower than Nationwide in the 2016 US Property Claims Satisfaction study (from highest scoring company to lowest scoring company): Travelers, Auto-Owners, Hartford, and MAPFRE (Commerce).

These companies scored 2.2% or more higher than Nationwide in the 2012 JD Power Property Claims Satisfaction study: USAA and Amica.

These companies scored .8% or more lower than Nationwide in the 2012 JD Power Property Claims Satisfaction study: Erie, Chubb, Auto Club of Southern California, Country, State Farm, American Family, CSAA/AAA NCNU, The Hartford, Safeco, Travelers, Allstate, Liberty Mutual, Metlife, Farmers, and The Hanover.

Homeowners Insurance Claims Satisfaction Summary: Nationwide scored 3.9%, 2.6%, 1.8%, 3.5%, and .7% above the national average each year in the 2012, 2013, 2014, 2015, & 2016 studies respectively, but showing a considerable drop in satisfaction for the 2016 JD Power Property Claims Satisfaction study, scoring 33 points (3.3%) lower than it scored in 2015.

6. The Annual JD Power Life Insurance Customer Satisfaction Study

2015: Nationwide scored 31 points (on a 1,000 point scale) or 3.1% above the 2015 JD Power Life Insurance Customer Satisfaction study average, at 801 out of 1,000 points.

Here is how Nationwide rated in the four factors used to determine its overall life insurance customer satisfaction score in 2015:

Policy Offerings: Four Power Circles (better than most)

Price: Four Power Circles (better than most)

Billing & Payment: Five Power Circles (among the best)

Interaction: Four Power Circles (better than most)

Overall Homeowners Insurance Satisfaction: Four Power Circles (better than most)

Allstate scored the same as Nationwide in the 2015 JD Power Homeowners Insurance Customer Satisfaction study.

These companies scored 1.9% or more higher than Nationwide in the 2015 JD Power Life Insurance Customer Satisfaction study (from highest scoring company to lowest scoring company): USAA, State Farm, and Northwestern Mutual.

Life Insurance Customer Satisfaction Summary: Nationwide scored 2% & 3.1% above the average in the 2014 & 2015 JD Power Life Insurance Customer Satisfaction studies respectively, showing a better than average level of satisfaction, and received the JD Power rating of four power circles (better than most) or higher for all factors except company/customer interaction, where it was rated about average.

2014 was the first year individual life insurance policies from different companies were evaluated for customer satisfaction. However, the companies best known for auto & home insurance, like State Farm, Allstate, Nationwide, are not known for having the best life insurance products or competitive life insurance rates, in spite of Nationwide’s performance in the 2014 study. Please read my review of this life insurance study here for tips on how to shop for the best life insurance for you.

7. JD Power 2012-2016 Insurance Studies Summary for Nationwide

Below I rate the performance of Nationwide for auto insurance customer satisfaction, auto insurance claims satisfaction, homeowners insurance customer satisfaction, & homeowners insurance claims satisfaction as average, better than average, or worse than average, based on its JD Power scores & ratings from 2012 to 2015. You can refer to each study’s analysis above for specific performance.

Auto & homeowners insurance pricing performance is determined as average, better than average, or worse than average, based on the Nationwide ratings for the category of Pricing in the most recent JD Power auto or homeowners insurance customer satisfaction study.

1. Auto Insurance Customer Satisfaction for Nationwide in each of the eleven U.S. regions:

Better than average in the states of Connecticut, Illinois, Indiana, Maine, Massachusetts, Michigan, New Hampshire, New York, Ohio, Rhode Island, Vermont, and Wisconsin.

Average in the states of Arkansas, California, Florida, Idaho, Iowa, Kansas, Minnesota, Missouri, Montana, Nebraska, North Dakota, Oklahoma, Oregon, South Dakota, Washington, and Wyoming.

Worse than average in the states of Alabama, Delaware, District of Columbia, Georgia, Kentucky, Louisiana, Maryland, Mississippi, New Jersey, North Carolina, Pennsylvania, South Carolina, Tennessee, Texas, Virginia, and West Virginia.

Nationwide was not rated in the states of Arizona, Colorado, Nevada, New Mexico, and Utah.

Average among Nationwide auto insurance policyholders across the USA.

3. Nationwide Homeowners Insurance Customer Satisfaction:

Average

4. Nationwide Homeowners Insurance Claims Satisfaction:

Average

5. Nationwide Auto Insurance Pricing:

Better than average in no states, but Nationwide was not rated in the states of Arizona, Colorado, Nevada, New Mexico, and Utah.

Average in the states of Alabama, Georgia, Illinois, Indiana, Kentucky, Louisiana, Michigan, Mississippi, North Carolina, Ohio, South Carolina, Tennessee, & Wisconsin.

Worse than average in the states of Arkansas, California, Connecticut, Delaware, District of Columbia, Florida, Idaho, Iowa, Kansas, Maine, Maryland, Massachusetts, Minnesota, Missouri, Montana, Nebraska, New Hampshire, New Jersey, New York, North Dakota, Oklahoma, Oregon, Pennsylvania, Rhode Island, South Dakota, Texas, Vermont, Virginia, Washington, West Virginia, and Wyoming.

Average among auto insurance shoppers across the USA.

6. Nationwide Homeowners Insurance Pricing:

Average

It really does pay to shop. Many people pay too much for their insurance because they never shop for better rates, or if they do shop, they don’t check the rates of enough companies. For a lot of people, the best insurance company is the one with the lowest rates. The ad below will take you to links to get online quotes from leading Home, Auto, Health, & Life insurance companies in your area. Choose the type of insurance, put in your zip, and start shopping now!

Thanks for reading this review of the Nationwide JD Power claims & customer satisfaction ratings & scores for Nationwide auto, homeowners, & life insurance. You can find specific reviews for each insurance company on my website & blog. Did you find this review useful? Please like me on Facebook & share the link to this review or my site with your friends & family through social media. Bookmark this page for updates as new JD Power studies are published each year. I’m interested in your questions and opinions. Comment on my facebook page. Follow me on Twitter for important insurance consumer news & new blog entries at CarInsWatch.