Cookie policy

What is a cookie?

A cookie is a small text file that can be stored by your computer’s hard drive that will then allow the site you are visiting to work, or work more efficiently, as well as provide information to the owner of the site, in this case us, who will, based on this anonymous information, then note the areas that may need improving to enhance the experience for you.

Cookies do not contain confidential or personal information about you, such as your address, telephone number or credit card details.

We will not associate any data gathered from this site with any personally identifying information from any source.

We are giving you this information as part of our initiative to comply with recent legislation, and to make sure we are honest and clear about your privacy when using our website. You can also find additional information on your data within our ‘Privacy Policy‘.

How we use cookies

We may sometimes use cookies stored on your computer after visiting our website to deliver personalised adverts while you browse the internet. If you wish to stop such adverts appearing, please go to ‘internet options’ in your browser and select ‘clear cookies’.

What are cookies, should I be worried?

Like the majority of sites on the internet our site uses cookies, when you visit our website we collect standard internet log information and details of visitor behaviour patterns through the use of these cookies. We do this to find out things such as the number of visitors to the various parts of the site. We collect this information in a way which does not identify anyone personally and to get the most from our site you will need to have cookies enabled. View this helpful guide to managing cookie. We do also have relationships with carefully-selected and monitored third party supplies, some of which are listed below, who may also set cookies during your visit to be used for re-marketing purposes – in other words to show you different products and services based on what you appear to be interested in.

What are third party cookies and how do you use them?

We use Google Analytics to better understand how our customers navigate to and through our website, how long customers spend visiting our content items and how often they return to visit our website. Google Analytics also assists our marketing colleagues to track the effectiveness of the money we spend on our digital marketing campaigns. Where a customer chooses to try our services, we are keeping an aggregate record of how long this takes.

Google Analytics cookies are completely anonymous, no personally identifiable information is passed, and is used only to better understand site interaction and improve overall user experience.

Managing Cookies

Cookies are easy to manage, and you can change your settings and preferences at any time. If cookies aren’t enabled on your computer, it may mean that your experience on our website will be limited and you may not be able to use certain sections as they are intended.

Updating your cookie preferences

If you’re not sure of the type and version of web browser you use to access the Internet: For PCs: click on ‘Help’ at the top of your browser window and select the ‘About’ option For Macs: with the browser window open, click on the Apple menu and select the ‘About’ option

How to check cookies are enabled for PCs

Google Chrome

Click on ‘Tools’ at the top of your browser window and select Options

Click the ‘Under the Hood’ tab, locate the ‘Privacy’ section, and select the ‘Content setting’ button Now select ‘Allow local data to be set’

Microsoft Internet Explorer

Click on ‘Tools’ at the top of your browser window and select ‘internet options’, then click on the ‘Privacy’ tab

Ensure that your Privacy level is set to Medium or below, which will enable cookies in your browser Settings above Medium will disable cookies

Mozilla Firefox

Click on ‘Tools’ at the top of your browser window and select Options

Then select the Privacy icon

Click on Cookies, and then select ‘allow sites to set cookies’

Safari

Click on the Cog icon at the top of your browser window and select the ‘Preferences’ option

Click on ‘Secuity’, check the option that says ‘Block third-party and advertising cookies’

Click ‘Save’

How to check cookies are enabled for Macs

Safari on OSX

Click on ‘Safari’ at the top of your browser window and select the ‘Preferences’ options

Click on ‘Security’ then ‘Accept cookies’

Select the ‘Only from site you navigate to’

Mozilla and Netscape on OSX

Click on ‘Mozilla’ or ‘Netscape’ at the top of your browser window and select the ‘Preferences’ option

Scroll down until you see cookies under ‘Privacy & Security’

Select ‘Enabled cookies for the originating web site only’

All other browsers

Please consult your documentation or online help files.

If you have any questions or concerns about our use of cookies then please feel free to get in touch with a member of our customer service team.

Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement.

[1. Subject to a credit check]
[2. Representative Example: Monthly Payment: £19.99. Deposit Payable £1,999]
[3. Complaints: Where we cannot resolve any complaints using our own complaints procedure, as a Which? Trusted trader we use Ombudsman Services Ltd for dispute resolution. In the unlikely event of a complaint arising and you wish to refer the complaint to them please contact Which? Trusted traders in the first instance on 0117 981 2929]