TORONTO, ON — DB Streams, Inc., developer of innovative telecom solutions, introduced “Leads”, “Projects”, “Call Management”, “Tickets”, “Campaigns” and several more, new software modules that extends its leading-edge Voicer platform to the next generation CRM application. The solution is now available for immediate use in US & Canada and offers a broad mix customer, monitoring and analytical features, enabling businesses to leverage the explosive growth of communications and integrate crucial data into their CRM processes.

“Customer relationship management solutions are clearly powerful tools, however, companies in highly transitional markets are still grappling with how best to leverage this powerful tool and technology to drive their business.” said, Georges Jarjour, Chief Technical Officer of DB Streams, Inc. Voicer SUITE provides companies with expanded capabilities to better analyze and shorten the decision making about their campaigns, lead generation, sales processes or services across the customer base, allowing them to engage when needed and interact via their standardized CRM initiatives.

Voicer SUITE is an ERP platform designed to leverage the power of business and integrate that data into CRM and relevant business processes.

The Voicer SUITE operates in three stages:

Centralized Client Database: Voicer SUITE consolidates all customer data into one central data-house, which could be available remotely, 24×7. Companies with branch offices could benefit significantly from that by avoiding multiple deployments.

Extended History: Voicer SUITE allows all the users input their correspondence with the customers momentarily. This would allow having current and historical data available at all times. Imagine, you provided a quote to a customer, then, customer came back 3 months later and asked for another quote and you provided a new quote with a significant change in the amount! This may unfortunately cause an inconsistency in the business processes and may even lead losing the customer.

360 degree business view: Thorough its user-friendly interfaces, Voicer SUITE offers full business view on all customer interactions and business processes. Immediate availability and management of all data from anywhere at anytime.

Taken as a whole, Voicer SUITE into a fully integrated CRM package, providing sales representatives and managers with the power to extract useful and actionable information from what they have accumulated over the years and the growing stream of the technology available today.

About DB Streams, Inc. ,
DB Streams, Inc. is a leading national telecommunication solution provider that works exclusively with businesses of all sizes. An industry leader in delivering innovation, the focus is always unifying and elevating all the approaches and channels that businesses connect and collaborate to serve customers, to drive workforce and partner productivity, and to get payback on networking, IT and telecom resources.