Service-News

Service News

We are pleased to inform you that the firmware update for the 28-75mm F/2.8 Di III RXD (Model A036) for Sony E-mount, full-frame mirrorless cameras, is now available. The firmware update is available through Sony E-mount camera bodies. Please review the information below.

Affected model28-75mm F/2.8 Di III RXD (Model A036)

Firmware versionVer. 2

ImprovementsThis update improves known issues for autofocus with Sony E-mount mirrorless cameras, when the range of focus search distance is broad, in video recording modeTap for more details.

How to Update The lens firmware can be updated using cameras that support this lens firmware update.Tap for more details

Note: This overwrite service will only apply to products which were legally and officially imported into the EU, Andorra, Gibraltar, Iceland, Norway, Switzerland, Turkey or Ukraine, and distributed by an authorized Tamron Europe distributor (see also: Grey market).

Firmware update service is now available for 18-200mm F/3.5-6.3 Di III VC (Model B011) for Canon with the Canon EOS M50 (EOS Kiss M)

Dear users and potential purchasers of Tamron interchangeable lenses.

Thank you for using Tamron products. This is an update regarding our announcement in March of compatibility issues between the 18-200mm F/3.5-6.3 Di III VC (Model B011) for Canon and the Canon EOS M50 (EOS Kiss M) body that was recently released into the market.

We are pleased to inform you of the firmware update service for Model B011 for Canon.

Affected model

18-200mm F/3.5-6.3 Di III VC (Model B011) for Canon

Serial number

Firmware update will not be required for the serial numbers stated in the following linked page

The improvements expected as a result

When used in combination with the Canon EOS M50 (EOS Kiss M), the following behavior has been rectified.

1. An error notice will appear when shooting with aperture stop down (close the f stop). 2. When you remove the lens while the power is on and attach the lens again, it will freeze.

How to update the firmware

For those who require firmware update service, please contact your local Tamron distributor for more details.

Note: This overwrite service will only apply to products which were legally and officially imported into the EU, Andorra, Gibraltar, Iceland, Norway, Switzerland, Turkey or Ukraine, and distributed by an authorized Tamron Europe distributor (see also: Grey market).

Notice about 28-75mm F/2.8 Di III RXD (Model A036) Operation

Dear Tamron product users and potential purchasers.

Thank you for your interest in Tamron products.

We would like to announce that we discovered some issues with the auto focus of our new lens, 28-75mm F/2.8 Di III RXD (Model A036) for Sony E-mount, 35mm full-frame mirrorless cameras, released on May 24, 2018. The issues occur primarily when using the camera in video recording mode.

Rest assured, we are evaluating the cause of the error and for the solution to this matter. We expect this issue to be resolved very shortly and we will release a firmware update at that time.

Regarding the firmware updating process, please be assured that the process is accomplished directly through the Sony camera and supported by the Sony firmware updating function. As soon as the process is finalized, we will explain the process in detail on our website.

We sincerely apologize to all users and potential purchasers for any inconvenience this issue may cause.

Notice about compatibility for Canon EOS Kiss M with Tamron lens (EOS M50 out side Japan)

Dear users and potential purchasers of Tamron interchangeable lenses.

Thank you for using Tamron products and for your continuous support. Please kindly note the following when using a Tamron lens on a recently announced Canon EOS Kiss M (EOS M50). (Introduced to market on March 23th, 2018 in Japan.)

1. An error notice will appear when shooting with aperture stop down (close the f stop). * You may operate while aperture is full open only.

2. When you remove the lens while the power is on and attach the lens again, it will freeze. * The camera will re-start if you press the power on/off or press the menu button making the menu screen display again and press the menu button once more to restore.

We sincerely apologize to all users and potential purchasers for any inconvenience this issue may cause. We are in process to search for the cause and will make further announcement once we find the solution.

Since July 1, 2016, we have run the Adobe Creative Cloud Photography Plan, a preferential program offering exclusive discounts to people who purchase predetermined products. However, we must now inform you that the preferential program will be terminated on Thursday, June 22, 2017 at 9:00 am (JST).

Thank you for your understanding.

Notice about compatibility for Canon EOS 6D Mark II

Dear users and potential purchasers of Tamron interchangeable lenses.

Thank you for using Tamron products and for your continuous support.

Please kindly note the following when using a Tamron lens on the Canon EOS 6D Mark II.

1. We would like to ask you to turn OFF the “Lens aberration correction” functions included in the camera’s menu prior to use. However, you can turn off the function only in Program modes (Creative Zone), i.e. Program AE, Shutter priority, Aperture priority, Manual exposure mode.

2. It has been found that an error will occur with activated “Lens aberration correction” functions with the Tamron lenses listed below in “Live View” Mode. Deactivating the “Lens aberration correction” functions will remedy this error.

SP 35mm F/1.8 Di VC USD (Model F012)

SP 45mm F/1.8 Di VC USD (Model F013)

SP 85mm F/1.8 Di VC USD (Model F016)

* Please remove and re-insert the camera battery when the error occurs.

We sincerely apologize to all users and potential purchasers for any inconvenience this issue may cause.

We would like to ask you that, when using a Tamron lens with Canon EOS 77D, 800D, 1D X Mark II, 5D Mark IV camera you turn OFF the “Lens aberration correction” function included in the camera’s menu prior to use. However, you can turn off the function only in Program modes (Creative Zone), i.e. Program AE, Shutter priority, Aperture priority, Manual exposure mode.

Dear users and potential purchasers of Tamron interchangeable lenses for Canon. Thank you for using Tamron products. We wish to notify you that the AF functions of the following interchangeable lenses for Canon, which have been produced before May 11th, 2015 and have not updated firmware when there were the firmware update service announcements below, do not function in Live View mode when used on the Canon EOS 200D, 77D, 800D, 1D X Mark II, 5D Mark IV, 6D Mark II.

For those who require firmware update service, please contact your local Tamron distributor for more details.

Note: This overwrite service will only apply to products which were legally and officially imported into the EU, Andorra, Gibraltar, Iceland, Norway, Switzerland, Turkey or Ukraine, and distributed by an authorized Tamron Europe distributor (see also: Grey market).

BLACK

Some lenses outside of above serial numbers may have new firmware as well.

Note: This overwrite service will only apply to products which were legally and officially imported into the EU, Andorra, Gibraltar, Iceland, Norway, Switzerland, Turkey or Ukraine, and distributed by an authorized Tamron Europe distributor (see also: Grey market).

Affected models

Serial numbers

Improvements

1. When used in combination with the Canon EOS 5D Mark IV, behavior where the camera takes several seconds to start up when first switched on after mounting the lens has been improved. 2. When used in combination with the Canon EOS 5D Mark IV, behavior where power consumption was high with the lens mounted and where the camera’s battery charge would continue to drain even when the camera was switched off and stowed with the lenses mounted has been improved.

How to update the firmware

1. The firmware can be updated using the TAP-in Console (sold separately).- Click here for TAP-in Console product information. - An online help on the steps to follow when updating firmware with the TAP-in Console can be found here. 2. For those who do not own a TAP-in Console and require firmware update service, please contact your local Tamron distributor for more details.http://www.tamron.eu/about-tamron/distributors-in-europe/

Note: This overwrite service will only apply to products which were legally and officially imported into the EU, Andorra, Gibraltar, Iceland, Norway, Switzerland, Turkey or Ukraine, and distributed by an authorized Tamron Europe distributor (see also: Grey market).

Thank you for using Tamron products. Since November 2012, we have included in the package of some Tamron products “SILKYPIX Developer Studio 4.0 for Tamron,” a complimentary RAW processing software program exclusively for Tamron’s SP lens models. We would like to inform our customers that this complimentary offer will be terminated as of June 30, 2016.

If you have already installed “SILKYPIX Developer Studio 4.0 for Tamron,” you can continue using the software program. We would like to inform our customers that any new installations of the program (including replacements of any personal computers for which installation and authentication is necessary) will only be possible until June 30, 2019.

* There are no plans for any additional data related to any cameras or lenses or for any version upgrades.

Starting on July 1, 2016, purchasing certain Tamron products will enable customers to buy “Adobe Creative Cloud Photography Plan” at a special price.

To our customers using the relevant Tamron products and/or SILKYPIX, we would cordially like to ask for your understanding.

Affected models

Serial numbers

Firmware update will not be required for lenses with the serial numbers in this list.

Improvements

You will now be able to use TAP-in Console （optional and sold separately） with the lens products above. (for Nikon and Canon)

Whereas the issue of the exposure becoming unstable under certain particular conditions when using these lenses with either the Canon EOS-1D X Mark II or EOS 80D camera has been reported in some cases, the lens firmware updating will improve for this issue. (for Canon)

How to update the firmware

Note: This overwrite service will only apply to products which were legally and officially imported into the EU, Andorra, Gibraltar, Iceland, Norway, Switzerland, Turkey or Ukraine, and distributed by an authorized Tamron Europe distributor (see also: Grey market).

We wish to notify you that the AF functions of the following interchangeable lenses for Canon, which have been produced before May 11st, 2015 and have not updated firmware when there were the firmware update service announcements below, do not function in Live View mode when used on the Canon EOS 200D, 77D, 800D, 1D X Mark II, 5D Mark IV, 6D Mark II.

Note: This overwrite service will only apply to products which were legally and officially imported into the EU, Andorra, Gibraltar, Iceland, Norway, Switzerland, Turkey or Ukraine, and distributed by an authorized Tamron Europe distributor (see also: Grey market).

A notice regarding compatibility issues with the EOS 80D and availability of firmware update service

Thank you for using Tamron products. We wish to notify you that the AF functions of the following interchangeable lenses for Canon, which have been produced before May 11st, 2015 and have not updated firmware when there were the firmware update service announcements below, do not function in Live View mode when used on the EOS 80D which went on sale on March 25th, 2016 in Japan.

Note: This overwrite service will only apply to products which were legally and officially imported into the EU, Andorra, Gibraltar, Iceland, Norway, Switzerland, Turkey or Ukraine, and distributed by an authorized Tamron Europe distributor (see also: Grey market).

Current models: 14-150mm F/3.5-5.8 Di III (Model C001)

Firmware Update for Tamron Micro Four Thirds Lenses, August 10 2015

The firmware of Tamron lenses with the Micro Four Thirds mount can be updated to the latest version by using your camera.

A notice regarding compatibility issues with the EOS 5Ds and the EOS 5DsR, and availability of firmware update service

We have learned that the AF of the following interchangeable lenses for Canon do not function in Live View mode when used on the EOS 5Ds and EOS 5DsR which went on sale on June 18 in Japan.

We sincerely apologize to all users and potential purchasers for any inconvenience the issue may cause.

Firmware update service is already available as this is the same case when EOS 760D and the EOS 750D were released. Also, the Model A011 with the latest firmware for panning shot treatment is compatible and functions properly with these new cameras.

Note: This overwrite service will only apply to products which were legally and officially imported into the EU, Andorra, Gibraltar, Iceland, Norway, Switzerland, Turkey or Ukraine, and distributed by an authorized Tamron Europe distributor (see also: Grey market).

Identification of Firmware Status by Serial Number

Locating your serial number. The serial number is located on the barcode sticker on the packaging as well as on the lens between the zoom ring and the focus ring.

Lenses with the following serial numbers have the new firmware.Serial Number

SP 90mm (F004): 030299 to 030327, 031108 to 031122, 031124 to 031138, 031140 to 031174, 031177 to 031197, 031199 to 031233, 031246 to 031262, 031267 to 031280, 031282 to 031309, 031311 to 031341, 031343 to 031358, 031413 to 031432, 031434 to 031455, 031457 to 031484, 031492 to 031528, 031536 to 031551, 031559 to 031571, 031573 to 031626, 031629 to 031655, 031658 to 031731, 031733 to 031773, 031788 to 031802, 031813 to 031826, 031830 to 031947, 031956 to 031986, 031990 to 032014, 032016 to 032040, 032043 to 032081, 032084 to 032103, 032105 to 032139, 032141 to 032188, 032190 to 032231, 032233 to 032263, 032278 to 032312, 032314 to 032344, 032350 and higher

28-300mm (A010): 108281 to 108380, 109261 to 109270, 109315 to 109323, 109339 to 109374, 109392 to 109410, 109711 to 109852, 110053 and higher

16-300mm (B016) 061081 to 061090, 064351 to 064370, 064391 to 064430, 064491 to 064710, 064887 to 064899, 064911 to 064930, 064961 to 064970, 067161 to 067180, 067201 to 067220, 067222 to 067230, 071141 and higher

Some lenses outside of above serial numbers may have new firmware as well. Please contact us if you prefer the firmware update on your lens.