Market Leaders in UCaaS for the Enterprise Customer

Posted on March 9, 2016

The future of Unified Communications-as-a-Service (UCaaS) was top of mind for those attending Enterprise Connect 2016 on Tuesday, March 8 in Orlando. With so many providers and vendors demonstrating the latest innovations in the industry on the Expo show floor, attendees were left to wonder how this market – disruptive in and of itself – will continue to evolve and shape the way their companies do business.

The Market Leaders Theater Stage at the annual event was set up for that very reason – to give exhibitors the opportunity to present what they are doing and how they plan to lead the way for emerging technologies in the UCaaS space. Jeff Savage, VP of Enterprise for Vonage, presented his thoughts on the subject during Tuesday’s Expo hours to lend perspective on how Vonage has quickly positioned itself as a leader in the UCaaS market, and how its offering will continue to evolve to meet the changing needs of businesses.

There is a demand for cloud services among enterprise customers, which Jeff attributed to the efficiencies, flexibility, scalability and increased productivity that enterprises are realizing by moving their communications to the cloud. By serving the full spectrum of business communications needs, Vonage is able to meet the growing enterprise business need for mobility, video and software integration using voice as a platform. Complementary cloud services that are continuing to shape the enterprise customers’ use of unified communications including collaboration tools like videoconferencing, instant messaging and Virtual Desktop; mobility enabling features such as workflow integration, mobile apps, Bring Your Own Device (BYOD) and presence management; Quality of Service and business continuity enhancements such as SD-WAN technology; and white glove delivery, provisioning and customer support.

“We have dedicated Enterprise support teams with a maniacal approach to customer satisfaction,” said Jeff.

Unified communications delivered via the cloud can help companies save money and work more efficiently by boosting productivity with enhanced functionality, mobility and scalability. From proprietary cloud and private network capabilities, to workflow integration with CRM and other business applications, to a mobile-centric, robust product suite and dedicated service delivery team, a UCaaS solution serves companies of all sizes, from single-person companies to those with hundreds – even thousands – of employees spread across multiple locations.

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