Launching the grievance redressal mechanism, Patnaik said he would personally monitor the performance of officers in attending the grievances of people on social media.

Under the new mechanism, the officers are expected to respond to grievances ideally within 24 hours. The officers with better performance on grievance redressal will be marked green and those with below average performance will be marked red, the CM said.

This new Social Media Grievance Handling System perfectly encapsulates the principles of 3Ts – Technology, Teamwork and Transparency and combines them to address the issues faced by the people of the State directly and efficiently, Patnaik added.

Experts believe that it would create a strong bond of trust between the government and the people besides.