Have you ever been able to get it to work, or is this your first time trying?

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As you probably know, you should get a range readout regardless of the mode.

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So it might be something simple we can fix quickly.

XXXXX XXXXXnigan :

There are several possible indicators in the viewfinder. Have you seen anything illuminate in the viewfinder?

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To acquire a range, all that should be needed is holding the power button down. You should see crosshairs surrounding the aiming circle when you do this. That indicates that the laser is being transmitted and the range is being determined.

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Once you see a range you can release the power button, but you do have to hold it until you get the readout.

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Also, you should see the battery indicator on the left side of the viewfinder... just to verify that the battery is charged.

Customer:

I can see everything in the view finder and the crosshairs surround the aiming circle when holding the power button but know range is given. I have tried all modes. I have tried different batteries and the battery meter is showing full. I have also checked the batteries on a multi metre which has them at just over 3V

Customer:

Matt

XXXXX XXXXXnigan :

You have certainly covered most of the troubleshooting!

XXXXX XXXXXnigan :

What about if you aim it at something close.

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Also, make sure that the laser pulse is being emitted.

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Sorry

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computer problem

XXXXX XXXXXnigan :

You should be able to see the laser range finder if you point it at something close.

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If you are getting 3v your battery is fine.

XXXXX XXXXXnigan :

So it would have to be something related to the laser itself.

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Make sure it's not being blocked by something.

Customer:

Have tried it from close to far. There is nothing blocking the laser that I know of. Both objective lenses are clear and free of obstruction.

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Are you able to see the laser?

Customer:

What do you mean?

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If you point it at something close - like a wall, and you depress the power button, you should be able to see the laser on the wall.

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Just to test that part

Customer:

Cant see any laser on the wall

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When you look in the viewfinder, is SETUP illuminated?

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Or is anything flashing?

Customer:

No, setup isnt illuminated and nothing is flashing.

XXXXX XXXXXnigan :

You can try setting the intensity of the display, to do that, press the mode button for 3 seconds. This will bring you to setup. Once you are in setup, pressing mode will toggle between brt1 and brt4

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brt4 is the brightest.

Customer:

Already on brt4

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What are you testing it with/pointing at?

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Everything you are seeing indicates that you are using it properly.

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Particularly if you see the crosshairs when ranging.

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The minimum range is 10 yards.

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out to 1600 yards

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so as long as the subject is more than 10 yards away you should get some reading.

Customer:

Have tested on everything from realestate signs to tress, rocks, cars etc from 10 yard out to over 500 at least.

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Did you puchase it new?

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Just to verify - when you see the crosshairs and circle, those are illuminated in red, correct?

Customer:

Bought it un used from someone else. Yes the crosshairs and circle are red.

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Well, everything that you are doing is correct.

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It sounds like the laser is not being emitted.

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Regardless of the targeting mode, brush, bullseye, or scan... you should get a reading.

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And you should get it almost immediately.

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The only things that can get in the way of that - possibly - is with Bow mode or ARC

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because the angle range compensation can go all the way up to 90 degrees... but even so, I would that that at some point you would have had it positioned to get a reading.

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Even that would be something that I don't think would confuse you... so I don't think it's that. You seem to know what you're doing with them.

Customer:

Yeah it does seem like a Laser problem

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Yes... I can understand if it's difficult to see - it can be, but there's no time at which you should have a problem getting SOME readout

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even if it were wrong... something.

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In fact in scan mode, it should change as you move it around.

Customer:

Yep it should but I have not had a single reading

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It might still be under warranty. This is a bummer though if you just got them.

Customer:

I don't think the warranty is transferable unfortunately

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let me double check

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You're right.

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In fact, the range finders are one of the few exceptions to their lifetime warranty

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And even those are original owner, too.

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Are you a hunter?

Customer:

Yes

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Well you can't find a much better binocular.

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Is it something you would want to try to fix yourself?

Customer:

Yeah but unfortunately I needed the range finder portion as well

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Oh, do doubt... when I say that, I mean, with the rangefinder.

Customer:

Nah not really. I wouldn't know where to start

Customer:

Yeah they are good value from all reports

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They will also do out of warranty repair.

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But I think only through dealers in AU

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Do you want me to try to find one for you?

Customer:

Nah that's ok. I think I can get my money back anyway but I wanted to try and sort it before I had to

XXXXX XXXXXnigan :

That's great if you can. I know it's disappointing. But you can be almost certain that there is something wrong with the laser.