Corporate Advocacy Program: The best way to manage and repair your business reputation. Hiding negative complaints is only a Band-Aid. Consumers want to see how businesses take care of business. All businesses will get complaints. How those businesses take care of those complaints is what separates good businesses from bad businesses.

Ever since I bought the home I currently live in (December 2005), the heater has made loud popping noises in the walls in the master bedroom and master bathroom. This initially was a warranty issue and so Soundbuilt Homes had Sound Heating come out to see if they could fix the problem (December 2006). Sound Heating first drilled screws in my walls. That did nothing to fix the problem. Then they came back months later and drilled holes in the walls and filled walls with expandable foam. That did not fix the problem. Meanwhile this was in the winter of the first year I moved in, and due to Soundbuilt taking forever to address the problem, it carried on into early spring 2007. With it getting warmer outside (Spring 2007) Sound Heating told me they would leave the work order open and address the problem again in the fall/winter 2007-08.

Winter 2007-08 I called Soundbuilt to have them come back out and try to fix the loud popping noises again. They took forever to set up an appointment and finally had someone from Sound Heating come out in early March 2008 to drill screws in my walls again. Once again that did not fix the problem. The Sound Heating tech told me they needed to open up the walls in order to truly fix the loud popping noises coming from the heating duct.

I then called Soundbuilt homes and they told me they wouldn't do anything else to fix the problem and sent me a letter telling me the loud noises coming from the walls were normal.

If the popping noises were normal then why did they come out to my home multiple times to try and fix the problem? Because they aren't normal and they know it. They know it will take more than drilling some screws in the walls and so they don't want to spend the time or money to fix it. If they would have addressed the problem initially the right way, then I wouln't have this problem.

They keep trying to say the sounds are normal when clearly they are not. This is loud popping noises coming from 2 distinct areas.

Corporate Advocacy Program: The best way to manage and repair your business reputation. Hiding negative complaints is only a Band-Aid. Consumers want to see how businesses take care of business. All businesses will get complaints. How those businesses take care of those complaints is what separates good businesses from bad businesses.