Category: MPS News and Events

[Toronto, ON, Canada] – [May 17, 2018] – SmartPrint moved up 10 places this year to #75 in the Computer Dealer News (CDN) Top 100 Solution Providers List. 2017 was another tremendous year of growth for SmartPrint’s Managed Print Services business. We added multiple significant clients in all of our key focus verticals, which include Legal, Financial, Manufacturing and Healthcare.

Growth has been significant for us over the last 5 years. We are very happy that our client retention rate remains extremely high for our field at above 98.5%. Clearly, our clients perceive the high value we promise to deliver. We are continually adding solutions to our offerings that solve client’s business problems. We are creatively delivering new programs to simplify procurement and conserve capital for our clients, through our office printing as-a-service platform. We’ll keep the focus on innovation to simplify office printing and hope to climb higher on the list again next year!

About SmartPrint:

SmartPrint is Canada’s most recognized independent MPS provider, helps organizations make sense of complex print environments. SmartPrint’s team of Managed Print Services (MPS) consultants leverage the markets best tools and systems offering best in breed office printing equipment and software to help simplify printing, scanning and document workflow. Our clients experience dramatic improvements in user efficiency, reduced costs of 30% to 50%, reduced helpdesk calls by 25% and significant administrative efficiencies through vendor consolidation. SmartPrint’s solutions are not about printers and copiers, they’re about people.

[Toronto, ON] – [April 20th, 2018] At 2pm on Friday, April 20th, SmartPrint team members James Dunn, Rob Farrell, Steven Ryan, Carolyn Allum, Jen Infuso, Andrew Thompson, Trisha Kosak, Andres Matute, Ishan Shah participated again in a Corporate 20-Minute Makeover which was a cleanup run in conjunction with the Clean Toronto Together – the City’s annual spring cleanup.

James Dunn at SmartPrint put the team of people together that were able to get away from the office to volunteer and help clean up a local park. Steven Ryan, Client Services Manager helped run the campaign and was the photographer of the day. Carolyn Allum, Accounts Payable Clerk organized lunch at our office for the team, and for those that weren’t able to participate, before we headed out.

Leaside Spur Trail in Toronto was the chosen location for the second year in a row. There was lots of trash and items for recycling that needed to be collected. Due to the melting snow, it was more wet and slippery than last year (but still fun!) with items being collected, such as baseballs, cans, pop cans, plastic bags, plastic bottles, coffee cups, coffee lids, glass bottles, polystyrene, and other items. Given that it was the same spot that we did the cleanup last year we were all disappointed that such a large amount of items had accumulated over the year.

At the end of the 20 minutes, 10 recycling bags and 3 trash bags were filled.

Rob Farrell, Vice President shared his thoughts on the event:

“I was really happy to join the team for the cleanup this year because I had to miss the event last year. It was fun to get out as a team and clean things up in our community, and I was surprised with how much trash there was and how quickly we filled up 13 bags!”

At the end of the 20 minutes, everyone including Andres and Ishan who had recently joined SmartPrint was amazed at how much was collected and look forward to participating again, and to contributing to other social responsibility causes in the future.

On Wednesday, January 31st 2018,SmartPrint team members, Tim Lomax, Rob Farrell, Carol Berro, Steven Ryan, James Dunn, Andrew Thompson, Carolyn Allum, and Mike Hishon volunteered at Daily Bread Food Bank which is a registered charity and distribution hub that provides food and support to almost 200 food programs across Toronto. Daily Bread also works towards long-term solutions to hunger and runs innovative programs to support people on low incomes.

James Dunn always had a strong desire to volunteer at a food bank where the impact would be immediately recognized. James put
together the plan for the SmartPrint team
to be able to give back to the community, and
encouraged staff to make a monetary and/or food
donation.

When the team arrived at the Daily Bread, the staff quickly and efficiently organized the team into different roles with tasks to restock food for local pick up as well as work with supporting food bank customers in shopping and check out.

President, Tim Lomax shared his thoughts on volunteering:

“Having the opportunity to help out the Daily Bread Foodbank was an honour. Great cause, great people, great chance to give back to the community.”

VP, Rob Farrell also shared his thoughts:

“It always feels great to give back to our community and it was fun to do it as a team effort. The Daily Bread volunteer day will definitely be an annual event for SmartPrint moving forward.”

Overall, everyone felt it was such a fun and rewarding experience for a great cause that provided a direct impact, and brought everyone closer together with the singular goal – to help the fight against hunger.

At noon on Friday, December 8th 2017, SmartPrintteam members Carol Berro, Jannine Foster, James Dunn, Janine Marais, Carolyn Allum, Jen Infuso, Karey Ross, and Saul Collas participated in The Shoebox Project for Shelters, supported by Dream, which collects and distributes gifts in the form of shoeboxes to women who are homeless or at-risk of homelessness in communities across Canada and the US.

According to The Shoebox Project website, since 2011, The Shoebox Project has distributed over 91,000 shoeboxes, valued at over 4 million dollars and believes that a small gesture can make a big difference.

Carol Berro, Accounting Supervisor came up with
the idea, suggested it to a few others that felt as passionate as her, and then an email was sent to all staff to see who would be able to donate, and also to see who could participate in wrapping and filling all donated items in the shoeboxes.

In total, 18 shoeboxes were then wrapped, and filled with items that had been generously donated from many SmartPrint employees. Each shoebox contained items valued at approximately $50. High quality items received included gift cards, skin care products, soaps and shampoos, make-up, chocolates, warm socks and mittens – nice products to help women feel special. Personal messages were also written for each recipient of the shoebox to convey our understanding and support to help women staying at shelters across Toronto remember she is not forgotten, cared for, and that she remains a valued and respected member of her community.

Once all the shoeboxes were ready, they were placed under our Christmas tree in which Saul Collas collected them, loaded them into his van, and dropped them off at the center to be distributed.

Overall, everyone enjoyed their time spent with their colleagues as it was a great team building exercise with many laughs shared at wrapping the shoeboxes.

On October 27, 1987, together with my partners Patti and Sanford McFarlane, I bought a small company called A&M Carbon and Ribbon – named after it’s founders Jim Allan (A) and Andy MacIntosh (M).

With just 6 employees, we generated $732,000 in annual sales selling; carbon paper, typewriter and word processing ribbons and these new-fangled things called floppy diskettes. Our tiny office would now look like a museum with black rotary dial phones, typewriters and a big ledger book for entering all the accounting entries – by hand! Not a computer, printer, fax machine or copier to be found. Surprisingly, it was one of the tightest run ships you’d ever see – very profitable and every penny accounted for. Filling Mr. Alan’s shoes would be no small task.

It was both an exciting and scary time for a young 27-year-old with just 2 years of working experience and big dreams of owning his own business. I was also the youngest employee on the payroll. What made it even scarier was that the stock market had crashed the week before (the second biggest crash since 1929 that sparked the great depression). We didn’t know it at the time, but it would take years to climb back to 1987 levels.

Sold millions of ribbons, toner cartridges and diskettes and printers.

Hosted 29 Christmas parties and ate hundreds of staff Birthday cakes.

Survived, prospered and evolved to outlive most of our competitors.

So here we are, all these years later.

My dream to have a successful, well respected company filled with people I love to work with in an industry that both challenges and rewards has come true in so many ways. I still get up every day loving what I do, working with a great group of people and I am extremely proud of all we do for our customers, vendor partners, fellow employees and our families.

SmartPrint today is exactly what I’d hoped it would be when I excitedly signed all those legal papers back in 1987. I’ve read that only 4% of businesses survive past 10 years. For the past 30 years, we’ve put people ahead of the bottom-line and it’s these relationships that continue to make SmartPrint grow and prosper year after year.

Thanks for a great ride, may the next 30 years be just as much fun as the last!

Lexington, KY (February 14, 2017)—Photizo Group has recognized SmartPrint Inc as a leader in managed print services (MPS). SmartPrint Inc was one of 11 independent channel partners that Photizo Group selected to participate in the 2016 Leaders Index for MPS Channel Partners, based on demonstrated leadership in MPS.

The Leaders Index for MPS Channel Partners is a collection of hand-selected, independent MPS partners from around the world that are regarded as the gold standard in managed print and document services. Photizo Group classifies this index of elite providers from across North America, Europe, Africa, and Australia as a lens to view the current landscape of MPS.

Tim Lomax, President of SmartPrint Inc shared his reaction, “it’s a great achievement to be recognized as one of the Top 10 MPS Providers within the 2016 Worldwide Leaders Index, based on our significant revenue growth, operational excellence and service performance that drives an outstanding experience for our clients. This recognition not only validates our continued MPS market leadership, but inspires us to continue reinventing to outperform in a rapidly evolving industry.”

Ed Crowley, CEO of Photizo Group said:

“As the managed services landscape reaches maturity in many markets, we continue to see a demonstrated need for measurable best practices and benchmarks built on real-world results by recognized leaders in managed print and document services.”

Crowley continued:

“These MPS leaders not only demonstrate leadership in MPS, but a genuine interest in the pursuit of best practices that benefit the industry and the customers it serves.”

About the Leaders Index for MPS Channel Partners

The Leaders Index for MPS Channel Partners explores many aspects of the partners, including the following:

partner profile;

financial and performance metrics;

customer profile;

team structure;

sales and marketing approach;

service, support, and operations metrics; and

key performance benefits.

Only partners that Photizo Group determines to be among the best in the world are invited to participate in the Leaders Index. These aggregate results serve as a tangible set of benchmarks other partners can compare their own performance against.

About Photizo Group:

Photizo Group is a leading Marketing Intelligence and Strategic Consulting firm for the imaging industry. The firm has twice been on the Inc 5000 list of fastest growing privately held companies. It has received three (2011, 2012, and 2014) leadership awards from the Managed Print Services Association. Photizo launched the industry’s first Advanced Analytics Division in 2015 and is pioneering the use of Predictive Analytics to bring value to the IoT data generated by over 100 million digitally enabled imaging devices installed globally. The firm conducts research and consulting in over 40 countries globally, and has offices in North America and Japan.

For more information, please contact Mario Diaz at +1 602-571-6530 or mdiaz@photizogroup.com.

The organic growth that SmartPrint experienced was in large part due to the significant amount of net new clients that were brought on board this year, an increase in provisioned services to existing clients, as well as being named HP’s Print Partner of the Year.

SmartPrint will continue to grow and evolve along with their clients by helping them gain control of increasingly complex print environments.

About SmartPrint:

HP’s Print Partner of the Year, SmartPrint is Canada’s most recognized independent MPS provider, helping organizations make sense of complex print environments. SmartPrint’s team of Managed Print Services (MPS) consultants leverage the markets best tools and systems offering best in breed office printing equipment and software to help simplify printing, scanning and document workflow. Our clients experience dramatic improvements in user efficiency, reduced costs of 30% to 50%, reduced helpdesk calls by 25% and significant administrative efficiencies through vendor consolidation. SmartPrint’s solutions are not about printers and copiers, they’re about people.

[TORONTO, ON] – [April 27, 2017] At 2 pm on Friday April 21st, SmartPrint team members James Dunn, Steven Ryan, Carolyn Allum, Andrew Thompson, Darren Ranney, Trisha Kosak, Karey Ross, Mike Hishon, Jen Infuso, and Mike Rutledge participated in a Corporate 20-Minute Makeover, which was a cleanup run in conjunction with the Clean Toronto Together campaign aimed at creating environmental awareness and involved cleaning up a space in need such as a laneway, ravine, sidewalk, or parkette. The idea was to see how much cleaning could be done in 20 minutes.

According to an email received by James Dunn, Demand Generation Manager, this year marked a record for the City of Toronto as more than 200 businesses registered before the April 11th deadline and was the biggest corporate cleanup day ever!

“I’ve had a strong desire to help give back to our community, and with other activities taking place around this time of year to be environmentally conscious, it got me thinking about helping the environment more and to do something different as a team to take immediate action to clean our environment. I then came across the Corporate 20-Minute Makeover event, and suggested it to other team members who all felt as passionate as I did to pitch in and help clean our environment.”

Steven Ryan, Client Services Manager helped run the campaign by designing custom T-Shirts for the cleanup, and took photos of us in action. Janine Marais, Service Delivery Coordinator and Darren Ranney, Operations Manager helped organize the lunch to ensure we were full of energy before heading out.

Upon registering for the event, the City sent out garbage bags, recycling bags, nitrile gloves, and provided safety and recycling information, as well as posters to help promote the cleanup.

Careful consideration was given as to the best place to do the clean up and Leaside Spur Trail in Toronto was the chosen area based on the considerable amount of garbage present there.

Dunn continued:

“It was awful, there were baseballs, plastic bottles, empty cigarette packets, glass bottles, coffee cups, plastic bags, pop cans and many other pieces of garbage in urgent need of cleaning up. It’s such a shame that such a beautiful trail could be marred by these eyesores.”

At the end of the 20 minutes, 9 bags of garbage, and 2 recycling bags were collected. Everyone was amazed at what was accomplished in such a short amount of time. The bags were then disposed of carefully in Bond Park bins.

Overall, everyone felt it was great to have been able to give back to our community and we look forward to participating in Corporate 20-Minute Makeover again and contributing to other social responsibility causes in the future.

“We are thrilled to welcome DynaCharge’s clients into the SmartPrint family. We’re excited to help take their organizations to the next level of efficiency through improved document workflows and more cost effective and highly secure office printing environments.” said Tim Lomax, President, SmartPrint Inc. “Since 1989, DynaCharge has been providing custom-tailored, high touch service to their clients across Canada. We’ve had a close working relationship with owners Doug and Wayne McGurk for over 20 years, and share their passion for delivering an outstanding client experience. DynaCharge will continue to operate as a wholly owned subsidiary of SmartPrint, led by Wayne and his existing staff. We wish Doug a long, well-deserved retirement.”

“This is a game changer for our Quebec based clients, who will now be able to leverage SmartPrint’s deep expertise in Managed Print Services, their Tier 1 equipment portfolio partners, and suite of best in breed software solutions.” said Wayne McGurk, President, DynaCharge Laser.

The strategic acquisition of DynaCharge extends SmartPrint’s existing footprint in Quebec and affirms SmartPrint as the leading independent Managed Print Services experts in Canada.

“Our vision is to help clients rethink how paper and digital content flows through their organizations by engaging our consultants to analyze their environments and provide solutions that will reduce waste and deliver a competitive advantage,” said Rob Farrell, VP Sales and Marketing, SmartPrint Inc.

“Both companies have been dedicated to ingenuity, superb customer service and integrity while SmartPrint’s focus, expertise and proven processes provide Canadian clients with the opportunity to keep pace in today’s digital, mobile world.” said Chris Kirby, VP Content Integration, SmartPrint Inc.

About SmartPrint:

HP’s Print Partner of the Year, SmartPrint is Canada’s most recognized independent MPS provider, helping organizations make sense of complex print environments. SmartPrint’s team of Managed Print Services (MPS) consultants leverage the markets best tools and systems offering best in breed office printing equipment and software to help simplify printing, scanning and document workflow. Our clients experience dramatic improvements in user efficiency, reduced costs of 30% to 50%, reduced helpdesk calls by 25% and significant administrative efficiencies through vendor consolidation. SmartPrint’s solutions are not about printers and copiers, they’re about people.

Mary Anne Yule, Managing Director, HP Inc. Canada shared that “as a partner-led company focused on growing and winning with the channel, we are excited to congratulate SmartPrint as the Canadian Print Partner of the Year. SmartPrint’s commitment to offering innovative print services as well as advocating strongly for print security solutions truly highlights the great work we can do together with our channel partners. We are proud to work with them to deliver great experiences for our mutual customers.”

Tim Lomax, President of SmartPrint said, “it feels great to have our team’s hard work and success acknowledged by HP Canada for a second time this year. We are delighted that our HP partnership has enabled the SmartPrint team to provide significant value for our clients by helping them make sense of their complex printing environments by implementing our leading managed print services program with hardware and software solutions that increase efficiency, improve security, and save them money.”