Will I have to pay postage again for my exchange to be sent?

How long will it take for you to process my exchange?

We aim to despatch your replacements within 24 hours of receiving your return, then our usual delivery times apply.

How long will my refund take?

We'll try our best to process your refund within 24 hours of receiving your return but please allow 7 days for busy periods. Don't forget that once we've processed your refund, it can take up to 72 hours to show up in your account.

How will I be refunded?

We'll refund you via your original payment method, except in the case of postal orders where we'll refund you by cheque.

I want to return my goods but I'm outside of the 14 day period. Can I still return them?

Yes, provided you return them within a reasonable time after purchase and they're in perfect condition. We're unable to issue refunds for items returned outside of the 14 day period but we can exchange your item or give you a credit note.

My goods are faulty - can I return them?

Yes, please return them in the usual way and we'll take a look at them. Don't forget to include all of your details plus any information you think might be helpful. If your item has a manufacturing fault, we'll exchange it for you or give you a refund.

Can I return a personalised item?

Unfortunately, personalised items are non returnable unless they're found to be faulty.

More information

We understand that sometimes you'll need to return items to us and we've made this easy, fast and simple.

Our no quibbles returns policy means that if you're not 100% happy with any item we send to you, we'll happily exchange or refund it for you.

When you receive your item you have up to 14 days to change your mind and send it back to us.

We'll exchange or refund all items which:

Are returned to us within 14 days of receipt.

Are returned to us in perfect condition, with their original packaging and with the labels attached.

Your statutory rights are not affected.

How to Return

Wrap securely in a bag or paper, taking care not to damage the product packaging and post to:

Returns Department

SportsShoes.com

1 The Park

Jubilee Way

Shipley

West Yorkshire

BD18 1QG

Please enclose your invoice, letting us know what action you would like us to take, eg. exchange or refund. This will help us to ensure we process your return quickly and efficiently.

You'll need to pay the postage costs to return your parcel. We recommend that you ensure you obtain sufficient postal insurance in case your item goes missing on its way back to us.

Exchanges

When returning your item, remember to include the code and size of your replacements.

We'll despatch your replacements postage free to UK addresses.

We'll turn around your exchange as quickly as we can and subject to stock availability, aim to despatch your replacements within 24 hours of receiving your return.

Bear in mind that there may be slight delays during busy periods.

Refunds

We'll refund your item via your original payment method except in the case of payment by cash or postal order where we will refund you by cheque.

We try our best to process all refunds within 24 hours of receipt, however during busy periods allow 7 working days for your refund.

When we've completed your refund, we'll send you an email to let you know.

Please note: Gift wrapping is non-refundable

Faulty Items

If you find a fault with your item, send it back to us and we'll take a look at it as soon as we can. If we find a manufacturing fault, we'll happily replace or refund it.

Faulty items should be returned within a reasonable time and preferably in a clean and dry condition. Please enclose all your details and a covering note explaining the fault and any other useful details. We'll try to get back to you within 24 hours of receipt of your parcel, although during busy periods this may take slightly longer.

Occasionally, if we're struggling to locate a fault, we may request a second opinion from the product manufacturer.

Your statutory rights are not affected.

Shipping

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Service

Price

Delivery Estimate

UK Standard

£ 4.99

3-5 Days

UK Next Day

£ 8.99

Next day (if ordered before 3pm)

Mizuno Technology

APPAREL

Action

Arctic touch

Arctic Touch is Mizuno's most developed fabric with high heat control function. Due to our unique heat-transfer theory, it releases heat generated during exercise efficiently and keeps you feeling comfortably cool.

BIOGEAR

Mizuno's new 'stretch' material supports your body in all areas, allowing all your power to be fully directed at your game. This new sportswear is called 'BIO-GEAR' - Mizuno's performance enhancing technology providing comfort and ease of body.

Breath Thermo

A new and revolutionary thermal material which generates heat allowing continuous warmth to the user. Breath Thermo creates perfect apparel for the active outdoor sportsperson in colder climate conditions.

How the heat is generated

Breath Thermo yarn is treated so it does not expand. Heat is generated from the energy created when the yarn tries to control itself from expanding. The heat becomes trapped inside the Breath Thermo fabric, allowing continuous warmth to the user, and perfect apparel for the active outdoor sportsperson in colder climate conditions.

CoolMax

The Fastest drying high-tec fabric. Coolmax pulls sweat away, so you are dry, comfortable and ready for anything.

DFCut

DFC allows Mizuno to produce patterns (garment blueprints) which allow the body greater freedom of movement whilst still providing support and protection. Garments with DFC are custom designed for each particular sport.

Dry

Moisture management fabric technology that moves perspiration away from the skin and disperses it over a greater surface area for increased evaporation.

Dryscience

Mizuno Dryscience moisture management technology offers to the runner a series of high performance by keeping the body dry and comfortable during exercise.

Ice Touch

Ice Touch dissipates the heat caused by sweat vapour, keeping you cool and dry. Mizuno tests show that the temperature under Ice Touch fabric is 1-2 degrees centigrade lower than cotton or polyester. Ice Touch quickly absorbs and moves sweat to the fabric's surface, preventing stickiness and keeping you comfortably dry.

Sanitary

Sanitised treatment that prevents odour and the spread of bacteria to maintain a fresh and clean feel.

FOOTWEAR

Airmesh

AIRmesh allows each running shoe from Mizuno to maintain a high standard of breathability for the life of the shoe, and allows for the foot to stay cool.

AP Mid Sole

Lightweight and responsive, a more resilient base for maximum responsiveness with every foot strike.

BioLock

BioLock is a simple, yet revolutionary heel-fit system that allows for the best heel fit available and enhances performance by eliminating heel slippage to reduce wasted motion.

Gore Tex

Featuring GORE-TEX XCR in the upper, providing water resistance and comfort for all conditions.

Mizuno Intercool

Mizuno Intercool solves the problem of heat and humidity build-up in a running shoe, by incorporating a full length ventilation system in the sole of the shoe that removes heat and humidity from the foot through a system of ventilation channels.

Mizuno wave

A unique technology that combines two distinctly different elements that are both inherently necessary in great running shoes, cushioning and stability. Excessive force and stress is placed upon the body during the act of running, it is therefore imperative to have the correct blend of cushioning and stability to minimise the risk of injury.

The wave plate provides excellent cushioning by dispersing the force of impact across a larger surface area. The stability aspect of Wave technology is gained by the constuction differing between the outside (lateral) and the inside (medial) of the shoe, therefore resisting the compression of the midsole in high pressure areas. The basic elements of cushioning and stability in a Wave plate can be adjusted to cater for any type of runner. Thus resulting in the lightest technologically advanced Serious Performance sports shoes.

SensorPoint

Stability and Traction. Mizuno's revolutionary suspension system which uses studs that connect the Wave plate directly to the ground, thereby enhancing stability and traction.

Wet Traction

X10

X-10 provides the most durable carbonrubber from Mizuno that alllows for longer wear in high impact areas and provides more traction at heel strike.

SOZO Studio

Is the spirit with which Mizuno has created a revolutionary design studio to cultivate cutting-edge concepts and methodologies for the development of sports equipment. Using innovative computer simulation which replicates physical characteristics, such as bone structure and muscle mass and then analyses the impact forces generated by various physical traits and running styles, Mizuno is able to determine the exact quantity and positioning of cushioning and stability materials within the midsole of a shoe.

Smoothride

Designed to minimise the rapid acceleration and deceleration of the foot through the phases of the running cycle by reducing shock and increasing flexibility. This allows Mizuno to create running footwear that provides an extremely comfortable running experience through an even smoother ride.