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Three-fourths of passengers rate the new terminal as a success

05/06/2012 | Press releases

Three-fourths of passengers rate the new terminal as a success

Start of operations in the new terminal at Vienna Airport: passenger survey by Karmasin Motivforschung shows extremely high satisfaction - compliments, above all, for brightness and architectonic
design.

Slight need for improvement in the guidance system - but three-fourths of the survey participants also managed to easily
find their way.

Shortly after the start of operations in the new terminal, a passenger survey was carried out from 5 am to 10 am this morning
by the Karmasin opinion research institute on behalf of Flughafen Wien. These interviews with 525 persons produced very satisfying
results.

The ratings were generally favourable: 87% of the persons surveyed saw the brightness and overview of airport happenings as
positive to very positive. Only 2% had a negative opinion; the average was 1.62, based on a school grading system (1= good,
5= poor).

The new terminal was rated excellent or very good by 79% of the persons surveyed ‑ 14% selected
satisfactory, and only 2% had a negative opinion.

Most of the passengers found their way around the new terminal without difficulty: 76% of the survey participants called the
guidance system very good or good. For 6%, the guidance system was absolutely not understandable.
The average grade here was 2.05.

Many of the passengers liked the design and atmosphere: 77% saw these aspects as very good or good,
and only 3% as not appealing. The persons surveyed gave the atmosphere and design an average grade of 1.96%.

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