Bulletin Board

Suspension of Travel Agent Licence: TG Tours

<p>The Singapore Tourism Board (STB) would like to inform the public that TG Tours Pte Ltd [travel agent licence number 01957] (TG Tours) has been suspended from conducting travel agent activities for two months with effect from 15 May 2019 until 14 July 2019, in accordance with the Travel Agents Act (Chapter 334). During the period of suspension, TG Tours is required to fulfil its existing obligations to its customers, but cannot accept new bookings.</p> <p>Please refer to the attached document for more information.</p>

Suspension of Travel Agent Licence: TG Tours

<p>The Singapore Tourism Board (STB) would like to inform the public that TG Tours Pte Ltd [travel agent licence number 01957] (TG Tours) has been suspended from conducting travel agent activities for two months with effect from 15 May 2019 until 14 July 2019, in accordance with the Travel Agents Act (Chapter 334). During the period of suspension, TG Tours is required to fulfil its existing obligations to its customers, but cannot accept new bookings.</p> <p>Please refer to the attached document for more information.</p>

ACRA services will not be available on Saturdays from 12am to 8pm

<p>ACRA related services will not be available from 12am to 8pm every Saturday due to maintenance of ACRA's system.</p> <p>We apologise for any inconvenience caused.</p> <p>For technical assistance, please contact helpdesk at 6833 6035 (office hours) or email [email protected]</p>

Travel Agents and Tourist Guides Licensing System (TRUST) Now Live!

Dear Travel Agents,<br><br>The new Travel Agents and Tourist Guides Licensing System (TRUST) is now live! Current licensees can login to their accounts via CorpPass.<br><br>For technical assistance, please contact the TRUST helpdesk at 6833 6035 between 8am to 8pm, Mondays to Fridays (excluding public holidays) or at <a href="mailto:[email protected]">[email protected]</a>.<br><br>We hope you have a pleasant experience with the new TRUST!

Asian Travels Network Pte. Ltd.

The Singapore Tourism Board (STB) would like to inform the public that Asian Travels Network Pte. Ltd. has been suspended from conducting travel agent activities with effect from 4 April 2019 till further notice, in accordance with the Travel Agents Act (Chapter 334).
Please refer to the Media Advisory for details.

SS Scuba Convicted for Unlicensed Travel Agent Activities

28 November 2018 - The Singapore Tourism Board (STB) would like to inform the public that SS Scuba Pte Ltd has been convicted in the State Courts on 28 November 2018 for carrying on the business of a travel agent without a valid travel agent licence in contravention of Section 6(1) of the Travel Agents Act (Chapter 334). SS Scuba faced 50 charges and was convicted and sentenced on 10 charges. The company was ordered to pay a total fine of S$14,000. The remaining 40 charges were taken into consideration in the sentencing.
Please refer to the attached media advisory for more information.

Suspension of Travel Agent Licence: TG Tours

<p>The Singapore Tourism Board (STB) would like to inform the public that TG Tours Pte Ltd [travel agent licence number 01957] (TG Tours) has been suspended from conducting travel agent activities for two months with effect from 15 May 2019 until 14 July 2019, in accordance with the Travel Agents Act (Chapter 334). During the period of suspension, TG Tours is required to fulfil its existing obligations to its customers, but cannot accept new bookings.</p> <p>Please refer to the attached document for more information.</p>

Tourist Guide Circular - May 2019

Standard Contract for Tourist Guides’ Services

<p>Dear Tourist Guides,</p> <p>To instil good employment practices for the travel industry, prevent payment disputes upstream and reduce the number of contractual disputes in future, STB brought together representatives from MOM, NTUC AREU, NATAS Inbound Committee, STGS and TGC to explore adopting a standard contract for TG services.</p> <p>After hard work by all parties, a standard contract that meets MOM’s requirements for a standard contract for self-employed personnel is ready for TGs’ usage! The key terms of the contract include names of contracting parties, parties’ obligations, payment amount and schedule, variation of terms and termination of contract. Further terms as agreed by all parties can be added in time to come. A copy of the standard contract can be downloaded here (please see doc as attached).</p>

Travel Agents and Tourist Guides Licensing System (TRUST) Now Live!

Dear Tourist Guides,<br><br>The new Travel Agents and Tourist Guides Licensing System (TRUST) is now live! Current licensees can login to their accounts via SingPass/Portal ID.<br><br>For technical assistance, please contact the TRUST helpdesk at 6833 6035 between 8am to 8pm, Mondays to Fridays (excluding public holidays) or at <a href="mailto:[email protected]">[email protected]</a>.<br><br>We hope you have a pleasant experience with the new TRUST!

Glossary of Tourism Common Terms

PDC Prospectus Jan - Jun 2019(updated 15 March 2019)

Dear Tourist Guides,<br><br>We are pleased to enclose the Professional Development Course (PDC) prospectus for first half of 2019, your comprehensive handbook for all approved PDCs. As part the tourist guide licence renewal requirements, TGs are required to attend at least 21 PDC hours in 3 years. <br><br>Regards,<br>Tourist Guide Licensing Department<br>Singapore Tourism Board<br>

2019 Multi-Language Proficiency Test Dates Schedule

Dear Tourist Guides,<br><br>The Multi-Language Proficiency Tests will be scheduled on weekdays (0800hrs-1800hrs) except National public holidays.<br><br>Please note that STB reserves the right to:<br>Change the examination dates if necessary.<br>Postpone or cancel the examination if the minimum number of registration is not met.<br><br>All queries can be made to [email protected]<br><br>Thank you. <br><br>Regards,<br>Tourist Guide Licensing Department <br>Singapore Tourism Board

Implementation of Orchard Road precinct No Smoking Zone (NSZ) from 1 January 2019

Dear Tourist Guides,<br><br>With effect from 1 January 2019, public areas within the Orchard Road precinct will be designated as a No Smoking Zone (NSZ) where smoking will only be allowed at Designated Smoking Areas (DSAs). Visitors to Orchard Road can look forward to a healthier and more pleasant shopping environment. <br><br>Please refer to the attached advisory letter and the DSAs boundaries at Orchard Road from National Environment Agency (NEA) for more information. <br><br>It is advisable to check online for the latest Designated Smoking Area at https://www.nea.gov.sg/ORNSZ <br><br>Any feedback or clarifications, please contact officers from NEA, Ms Amanda Ng at DID 67319427 or Ms Denise Lee at DID 67319254<br><br>Regards,<br>Tourist Guide Licensing Department <br>Singapore Tourism Board <br>

Soft Launch of Area Tourist Guide Scheme

Dear Tourist Guides,<br><br>One of the recommendations by the Tourist Guide Taskforce set up in 2015, is the Area Tourist Guide (ATG) scheme. The ATG scheme was previously known as the Specialised Tourist Guide scheme. The scheme has been renamed after taking in feedback that 'Area' refers more accurately to a guide who possesses expertise in an area of expertise. <br><br>The ATG scheme allows domain knowledge experts to share their passion and knowledge with visitors. To ensure visitors receive good guiding services, these individuals have to complete requisite training for basic guiding skills and knowledge. The scheme also allows better segmentation of guides for visitors to identify TGs according to their special interest. <br><br>The ATG scheme will be soft-launched today. Going with a soft launch will allow for refinements to the scheme based on industry feedback (where necessary). Please see attached application form and infographics for more information.<br><br>Regards,<br>Tourist Guide Licensing Department <br>Singapore Tourism Board <br><br>

Closure of The Changi Chapel & Museum for major revamp

Dear Tourist Guides,<br><br>The National Heritage Board informed that the Changi Chapel & Museum has been closed since 2 April 2018 for a major revamp, while the Chapel remains open for visits from 9.30am till 5pm daily until 31 Dec 2018. The museum will reopen in late 2020. Please refer to the attachment for more information.<br><br>For any clarifications, please contact May Kim ([email protected]) or Jermaine Huang ([email protected]). Thank you.<br><br>[Note: attached media release was received by STB on 19 Apr 18]<br><br>Best Regards,<br>Ooin Tze Sern<br>Senior Officer | Tourist Guide Licensing<br>Singapore Tourism Board <br>

Tourist Guide Code Of Conduct And Ethics

A Workgroup consisting of representatives from the Society of Tourist Guides (Singapore), Tour Guide Chapter and Singapore Tourism Board have developed a Code of Conducts and Ethics (CCE) for the Tourist Guide (TG) profession. This CCE is created by TGs for TGs and will help to project a positive image of TGs to both locals and tourists and show the TGs' commitment to maintain the standards of professional conduct that are being established. There will be no penalties attached to this CCE. <br><br>Attached please find a copy of the CCE for your reference.

Mandatory Refresher Course For Licensed Tourist Guides

Dear Tourist Guides<br><br>The Singapore Tourism Board (STB) has appointed Tourism Management Institute of Singapore (TMIS) to be the training provider for the Tourist Guide Mandatory Refresher Course (MRC), which is part of the licence renewal condition. About 20 MRC sessions will be conducted about 5 months prior, for TGs whose licences are expiring. <br><br>In response to feedback, more lead time has been provided to Mandarin-speaking TGs to build their English proficiency. Hence, TGs have the option of completing their MRC in either English or Mandarin in the first three of years of implementation (2016 - 2018), following which the MRC will be conducted only in English. TGs looking to improve their English proficiency may enroll in the WSQ Workplace Literacy (WPL) English course under SkillsFuture Singapore's employability skills initiative. Upon completion of the programme, TGs will be awarded 7 PDC hours.<br><br>Please contact the following WPL training providers for course details.<br><br>Kaplan Professional http://www.kaplan.com.sg/<br><br>Mendaki Sense http://www.mendaki.org.sg/<br><br>NTUC LearningHub http://www.ntuclearninghub.com/<br><br>SSA Consulting http://www.ssagroup.com/<br><br>Training Vision Institute http://www.trainingvision.com.sg/<br><br>Best Regards,<br>Ooin Tze Sern<br>Senior Officer | Tourist Guide Licensing<br>Singapore Tourism Board

The Conditions of Licence Tourist Guide Must Adhere

With the implementation of the amended STB Act, the previous Singapore Tourism (Licensing and Control of Tourist Guides) Regulations, including the conditions of licence under The Schedule, are revoked. The conditions of licence can be found on the STB corporate website (www.stb.gov.sg). <br><br>As of 7 October 2014, all licensed tourist guides will be bound by these conditions of licence. The conditions of licence are listed in the attachment below for reference and can be revised from time to time.