Frequently Asked Questions

Do you have questions? Well, we've got answers! Or just pick up the phone and we'd be glad to talk.

About Liam Mika:

Where are you located?

Liam Mika is headquartered in San Francisco but we cater to customers worldwide. If you are local, you are more than welcome to come in and see firsthand, our exquisite diamond jewelry pieces. If you’re not local, please be rest assured that you will have the same customer service online with a dedicated specialist. We love to meet with our customers via video conferencing, phone calls, emails or chat – whatever best suits you.

What are your hours of operation?

We are open Monday through Friday from 10:00 a.m. to 6:00 p.m.

While these are our official hours of operation, we don’t want your busy schedule to get in the way of our partnership. We are happy to schedule time with you in the evenings or on the weekends. Just give us a call (415-354-0110) or send us an email at info@liammika.com and tell us what works best for you.

What are my options on working with a sales consultant?

We understand how busy your life can be so we at Liam Mika offer you many options for talking with one of our specialists. You can schedule a video conference, come in to our offices, send an email, chat message, or simply give us a call. Just click our ‘Let’s Get Started’ button at the top of this page.

Our Diamonds and Jewelry:

Can I custom design my diamond jewelry?

Absolutely! We custom design every piece of diamond jewelry we make. We will collaborate with you to create that perfect, gorgeous piece that you will enjoy for a lifetime.

How can I be sure I’m getting a quality diamond?

Our family has been in the diamond industry for generations and we regularly travel the world to hand-pick the best diamonds. We will be at your side making sure you get the diamond education you want and need. Our diamonds also come with GIA, AGS, and IGI diamond grading reports that are produced by independent gemology labs and provide you with an expert opinion on the quality of diamond you purchased.

What if I don’t know what I want?

Our Diamond Concierge team is dedicated to working with you to create an exquisite diamond jewelry piece. We don’t just sell – we collaborate with you to understand your story and your needs. We will walk you through every step of the process so you feel informed and assured you are making the right selection.

What are conflict-free diamonds?

At Liam Mika, we are committed to sourcing diamonds that are procured through legal, ethical, and environmentally conscious means. We go above and beyond the industry standards in ethical sourcing by purchasing our diamonds directly from the manufactures. This gives you the security of knowing you are getting an ethically and environmentally responsible diamond.

What are the 4C’s?

The Gemological Institute of America (GIA) created the first, and now globally accepted standard for describing diamonds using four main components: Color, Clarity, Cut and Carat. Today, the 4Cs of diamond quality is the universal method for assessing the quality of diamond. Please see our diamond education page for more information about the 4C’s.

Do you provide insurance appraisals?

We do provide complementary jewelry appraisals for jewelry above $4,000. For jewelry below $4,000 there is a small fee.

What is covered in your lifetime warranty?

Your satisfaction is our top priority and we stand behind everything that we sell. Our lifetime warranty ensure that all of our diamonds and jewelry will be free from any manufacturing defects at the time of delivery.

How long will it take to get my jewelry after I finalize and order it?

We custom design all of our jewelry and consequently, it will take approximately 10 days to three weeks to produce after it is finalized and ordered. Note, however, that we are able to expedite this timeline, if necessary.

Do you clean or provide care for the jewelry I purchase at Liam Mika?

We will provide lifetime cleaning for jewelry purchased at Liam Mika. We will also provide prong tightening.

Payments, Returns, and Shipping:

What types of payments do you accept?

We take all forms of payment including credit card, check, Paypal, Venmo and wire transfer

When do I pay?

A 40% deposit is requested at the time the jewelry is ordered. Full payment is due prior to shipment (or pick up).

Who pays for shipping?

There is no cost to you for shipment.

Are your shipments secure?

All packages are fully insured. We will send you a tracking number so you know when your package will arrive.

Do you ship Internationally?

Yes we do ship internationally. Rest assured that all packages will be fully insured.