Municipal City Council

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“Using Allot solutions we can control the performance of business-critical applications and provide a better user experience for city residents on our website.”

City Council IT Manager

Challenge

Congestion on the municipal network

Different QoS required for different users (residents vs. municipal workers)

Need to conform to blacklist and inappropriate website regulations in the workplace

Solution

The City Council chose Allot because of the granular visibility and the equally granular traffic policy enforcement capabilities provided by a combination of Allot Smart solutions. By deploying an Allot Service Gateway on their network, the City Council was able to integrate SMP to enforce traffic policy on a per-user basis. They are also using an Allot WebSafe license to blacklist problematic websites, and this custom solution has resulted in higher QoE across the board.

Benefits

Improve employee productivity

Improve performance of mission-critical apps

Increase user satisfaction with Smart City service

Allot Drives “Smart City” Services for City Employees and Residents

About Municipal City Council

Municipalities throughout Europe are gearing up to provide Internet-based services to city government employees and citizens alike. The City Council in this case study provides network services to thousands of government employees and host a City Council website where residents can access city services. Citizens can communicate with multiple government departments, fill out relevant forms, and handle municipal matters online. Under this “smart city” concept the City Council’s IT Department supports network applications and protocols such as Oracle, email, HTTP, VoIP, video surveillance and collaborative business applications.

Challenge

The relief of circumventing long lines at government offices was well received and as the “smart city” concept caught on, the City Council found that its employees were experiencing poor response time from critical business applications due to network congestion. They needed to find out what was causing the congestion and to implement a policy of fair use, so each department would always have the QoS to function properly and deliver a high level of QoE. In addition, the Council was responsible for conforming to regulations regarding access to blacklisted and inappropriate websites in the workplace, which added another layer of complexity to their needs.

Solution

An Allot Service Gateway (SG) was installed in the network, behind the firewall and gateway router, to provide a bird’s-eye view of all network traffic. Allot Subscriber Management Platform (SMP) was also deployed to enforce traffic policy on a per-user basis, working in conjunction with the Council’s Active Directory infrastructure. This gave the City Council IT department the ability to control fair use and application delivery per employee and per department. Allot also provided the right DPI detection mechanisms and signature library to prioritize VoIP delivery when the network was congested. Lastly, an Allot WebSafe license for URL filtering was activated on the SG in, blocking access to a specified list of URLs.

Our multi-solution allowed the City Council to:

Assign per-application priority to critical business applications via Allot’s advanced QoS policy editor. QoS policy was also used to ensure smooth delivery of latency-sensitive VoIP and Video by allocating minimum bandwidth to these applications and using the Allot multiservice platform to enforce the minimum under all network conditions.

Implement fair use policy by assigning maximum bandwidth per user via Allot’s advanced policy editor. Per-user policy is enabled by seamless interoperability between Allot SMP and the Active Directory infrastructure. This allows the Council to manage fair use for LAN users as well as city residents who are connecting via the Internet.

Restrict access to websites that could be harmful to business productivity or that have been blacklisted by government regulators. Keeping unwanted traffic off the network made more bandwidth available for business use. (using Allot ContentProtector)

Allot products works seamlessly with the Council’s Active Directory infrastructure, allowing them to control fair use and application delivery per employee and per department.

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