2. My cable TV provider has announced it will carry beIN SPORTS but I have not seen it yet. What should I do?

For those subscribed to contracted beIN SPORTS providers who have yet to offer the channel in your area, please contact your provider’s local office directly. beIN SPORTS does not have knowledge of the timing and availability of network rollouts in specific regions by providers.

3. When will my TV provider carry the network?

beIN SPORTS is currently in negotiations with cable TV, telecommunications firms and satellite providers across the country. Please contact your TV service provider and let them know you want the network today: Get beIN The more calls and emails from international sports fans demanding beIN SPORTS, the more pressure is placed upon your TV service provider to carry our networks.

5. What is the difference between beIN SPORTS and beIN SPORTS en Español?

They are two distinct beIN SPORTS networks, both of which have SAP capabilities. Programming and scheduling may vary between channels. Go to our TV Guide to find out more specific programming/scheduling information.

6. Why isn’t beIN SPORTS available in HD from my provider?

beIN SPORTS and beIN SPORTS en Español is offered in HD to all our cable TV and satellite providers at no additional cost to them for carrying it. Providers decide whether they offer HD or SD to their customers. Please contact your provider and let them know you want the beIN SPORTS networks in HD today: Get beIN

7. What does the "beIN SPORTS" name mean?

Our name refers to our desire to have our audience “be in” the games and international competition, as well as be inspired by and be involved in sport.

8. Does beIN SPORTS programming have closed caption?

beIN SPORTS LLC (“Network”) is exempt from having closed captioning under the Programming on New Networks rule (seth forth in 47 C.F.R. § 79.1(d)(9):) which states that programing on a video programming network is exempt for the first four years after it begins operation.

Please email or call your TV provider and request that they add beIN SPORTS to their channel offerings. Your call or email matters. The more requests they get, the more likely it is that they will add beIN Sport.

Let's make sure they know how many passionate soccer fans are out there!

Each channel carries different matches. At any given moment there may be different programming or sporting events playing on the two channels. To watch both matches you'll want to subscribe to both channels. Also, the commentary on the beIN SPORTS channel is in English, while the commentary on beIN SPORTS en Español is in Spanish.

Do I need to download a player to stream? - You can stream though your web browser using the Adobe Flash player plug in. You can download the latest version here.

Can I stream beIN SPORTS on my phone and/or tablet? - Yes, we have developed a new beIN SPORTS App which integrates beIN SPORTS CONNECT. Click the following for more information: iOS / Android

Can I stream on more than one device? - Yes, you can stream from your active account on multiple devices. You will only be able to stream on 2 devices at the same time.

Do I need to be connected to the internet to stream games on beIN SPORTS CONNECT? - Yes, beIN SPORTS CONNECT streams live and won’t be cached. You’ll need to be connected to the internet to stream content.

Can I stream over WIFI or 3G networks? - Yes.

Do I need to disable antivirus software or firewalls to use beIN SPORTS CONNECT? - You don’t need to disable your antivirus software to use beIN SPORTS CONNECT. For firewalls at home: Please accept the request from your firewall asking if it's OK to access beIN SPORTS CONNECT. To make beIN SPORTS CONNECT an exception to your computer's firewall, go to your Internet Provider's Help section and follow the instructions. For firewalls at work, please contact your company's Information Technology department.

9. Trouble-shooting video playback:

The Video is skipping or choppy, what can I do? - We recommended a broad band internet connection of at least 1.0 mbps to assure smooth playback. You can check connection speed at Speedtest If your connection is slower than 1 Mbps you may want to contact your internet service provider about a faster connection. If your connection is fast enough, and you’re still having problems please try the following:

If you’re on a WIFI connection, try moving closer to WIFI router for a stronger signal, or if possible use a wired connection

Make sure your Flash drivers are up to date. Click here to download to install the latest version.

Perform a traceroute. If you receive an output with 13 or more hops, the problem is most likely related to how your Internet Service Provider is routing your computer's requests to the website. Unfortunately, we are unable to fix this problem - you can try contacting your Internet Service Provider to request help.

The Adobe Flash Plug in crashed during playback, what should I do? - Your Flash player may be out of date. Click here to download to install the latest version.

My screen goes black or displays a spinning graphic, audio continues to play. What should I do?

Right click (or ctrl click if using a Mac) on the Flash Player

A popup box will appear on the screen

Un-check the 'enable hardware acceleration' tick box

Select 'Close'

Refresh the webpage (Press F5, or close and re-open your browser, or click on the refresh icon)

I get a message to enable cookies. What is that? - Cookies are small files that websites you visit stored on your computer so that they can authenticate you after you have logged in initially. If you do not allow beIN SPORTS CONNECT to store cookies on your computer, you won’t be able to access the site.

Internet Explorer 7

Start Internet Explorer.

Select the Tools menu and then Internet Options.

In the next window select the Privacy tab at the top of the screen.

Click on the Default button at the bottom right of this section.

Now drag the slider on the left of this section to the bottom - until you see the Accept All Cookies message.

Click the OK button at the very bottom of the window to accept your changes.

Stop all instances of Internet Explorer to ensure settings are applied properly.

Internet Explorer 8

Start Internet Explorer.

Select the Tools menu and then Internet Options.

In the next window select the Privacy tab at the top of the screen.

Now drag the slider on the left of this section to the bottom - until you see the Accept All Cookies message.

Click the OK button at the very bottom of the window to accept your changes.

Stop all instances of Internet Explorer to ensure settings are applied properly.

Google Chrome

Open Google Chrome

Select the 'Spanner' icon in the top right hand corner

Select 'Options'

Select 'Under The Hood' tab

Under 'Cookie Settings' ensure the drop down is set to 'Allow All Cookies'

Now stop all instances of Google Chrome to ensure the settings have applied properly

Safari

Open Safari

Select 'Edit Menu'

Select Preferences

Select 'Security' tab

Ensure 'Accept Cookies' is set to 'Always'

Select the 'X' in the top corner of the box

Now stop all instances of Safari to ensure the settings have applied properly

Firefox

Open Firefox

Select 'Tools' from the menu bar

Select 'Options'

Select 'Privacy' tab

Under 'Cookies' ensure the 'Accept Cookies From Sites' checkbox is checked

Click 'OK'

Close all instances of Firefox to ensure the settings have applied properly

Opera

Open Opera

Select 'Tools' from the Menu Bar

Select 'Preferences'

Select the 'Advanced' tab

Select 'cookies' in the left hand menu

Ensure 'Accept Cookies' is selected

Click 'OK'

Close all instances of Opera to ensure the settings have applied properly

I can’t switch to full screen, what should I do? - To play back in full screen mode you’ll need the latest version of Flash. Click here to download it for free. If you’re already running the latest version, and still have problems please check your video acceleration settings:

Right-click (Windows) or Control-click (Mac) in the Click to Play window and select Settings, the first tab shown is for Display.

Remove the tick from the box next to enable hardware acceleration.

My picture is breaking up, what can I do? - Please make sure JavaScript and Cookies are enabled:

How to enable Java script:

Windows XP & Vista Users:

Internet Explorer

Go to Tools then Internet Options

Click on the Security tab

Click on Custom Level

Scroll down until you see a section labelled Scripting Under Active Scripting, select Enable and click OK

Please visit Get beIN Canada to learn where you can get beIN SPORTS and beIN SPORTS en Español. Also, in Canda you can buy CONNECT separately. Please visit beINSPORTSCONNECT.ca to learn more about beIN CONNECT Canada. Choose one of the available subscription options and follow the instructions to complete your account registration and payment. beIN will automatically continue to charge the subscription fee to your payment method on a monthly basis until you cancel. There are no refunds or credits for partial months.

How can I subscribe to beIN SPORTS Connect in Canada?

You can subscribe to beIN SPORTS Connect Canada by visiting our website. Chose one of the available subscription options and follow the instructions to complete your account registration and payment. beIN will automatically continue to charge the subscription fee to your payment method on a monthly basis until you cancel. There are no refunds or credits for partial months.​ Please note you can only use a Canadian Credit card to pay the subscription fees.