Purchase Policy

We are committed to quality products and your satisfaction is 100% guaranteed for our buyers.

IMPORTANT: Things to note for buyers

Product Images

The colour of our product images on this website may vary between 90% to 95% colour accuracy as compared to its original product.

We do our best to display a product image of good quality and as close to the original product as possible. As much as we wish to achieve a 100% colour accuracy for our products (for example a painting), it will be determined by the type of screen and colour resolution setting of individual’s computer or laptop.

Usage of Images for Corporate / Customised Gifts

A one-time copyright fee of SGD$100 per image will be charged for the usage on corporate or customisation gifts. We only provide the images but NOT the services for the customisation or personalisation of the gifts. It will be a one-time usage of the images. For repeat usage, you are required to email us to seek our permission. Dove Doodle has the rights to refuse any buyer from future copyright usage should they be found infringing on our copyrights policy. (Refer to Copyright Policy below)

What if product is unavailable after you place your order?

We constantly update our website to display the most current info regarding stock availability and promotional items.

However, in cases where the product is shown as available at the time of purchase but the stock ran out (e.g.for products with ‘limited stock’ but very rarely happens as we would have asked you to enquire first), we will then refund your payment in full within 7 working days (for local purchase) upon receipt of your written request to cancel the order.

If you do not wish to have a refund and are willing to wait for the new stock to arrive, we will then contact you regarding the waiting period for the next stock arrival.

Viewing of Product Samples / Paintings (For Locals ONLY)

Viewing of sample product (s) (for bulk order only) or request to view selected original painting(s), can be arranged prior to buying.

A one-time viewing of our sample product(s) or selected painting(s) can be arranged at least 3 to 5 working days in advance.