13 replies

Hello there, Akiryzon. Thanks for posting. Seems like there may be a miscommunication between Alexa and Sonos. When you go into alexa.amazon.com and Settings, then Devices, do you see your Sonos One as Online or Offline? Do you see your Sonos One on this list at all?

Hello there, Akiryzon. Thanks for posting. Seems like there may be a miscommunication between Alexa and Sonos. When you go into alexa.amazon.com and Settings, then Devices, do you see your Sonos One as Online or Offline? Do you see your Sonos One on this list at all?

I see all devices as online (verified as I simultaneously made the request to my sonos one)

When I instruct my Sonos One "Alexa, play", I get the message "resuming on spotify. sorry that device is offline". If I instruct "Alexa, play on ", it initiates playback.

Advice?

I'm having the same issue. I notice it when the music is inactive for 10-15 minutes. If I just tell my Sonos/Alexa to play vs pause vs play vs pause within minutes, it DOES work. Only when inactive does it not work. Very frustrating.

I'm having the same issue. I notice it when the music is inactive for 10-15 minutes. If I just tell my Sonos/Alexa to play vs pause vs play vs pause within minutes, it DOES work. Only when inactive does it not work. Very frustrating.

To confirm, same behavior at my end. Works if I pause / play within a small time window but after a gap in time, playing causes the aforementioned error.