Author: Andrew Ly

I'm a Microsoft Dynamics 365 Specialist working in Australia at SMS Management & Technology. I'm also a father of two beautiful girls, and have a fascination with photography, construction, and motor racing. Always keen to chat about technology, which is why I started this blog in a hope to widen my network and build friendships both here and abroad.

Confused about which portal solution your organisation should use for Dynamics 365? Today we’ll look at the best Portal platforms options with alot of new options now available in 2018 that promise better customer experiences and back-end configuration experiences.

I’ve had the opportunity to work with some fantastic clients and projects over the years, but one stand out client in my career would be SA Water. A South Australian Water Utility company, responsible for delivering water services to some 1.5 million people who live in the state of South Australia as well as businesses.

SA Water had a long term vision of what they wanted to do, being slightly behind other utilities in terms of electronic billing and customer centric design, SA Water digital transformation team had a clear approach and roadmap that would enable them to leap frog other utilities by strategically betting on future technologies. Bots, Field Service Management are prime examples.

The technology stack, centered around the Microsoft Dynamics CRM 2016 (presently being upgraded to Dynamics 365) that would enable customer centric and relationship management features. Together with an ADX Studio Portal to deliver online services. The process and analysis was performed through a Human Centred Design (HCD) approach, that emphasized with their customers by understanding their frustrations and wishes.

And with that, a project was born to launch the mySAWater Portal that would set the bed rock foundation for future transformative projects at the utility.

Toby Evans, SA Water’s Digital Transformation Manager, presented the mySAWater solution and talks more in-depth about the vision, roadmap, technology, and what considerations were made during the time. Here’s the full presentation.

Dynamics 365 User Group (Adelaide, Australia Chapter) – Marcus D’Assumpcao from Microsoft introduces the audience to Seeing AI. Seeing AI is an app developed by Microsoft to aimed at helping the visually impaired to recognise objects and their surroundings through the help of Microsoft AI technology.