ATLANTA -- Since 2009, when Park Atlanta took over parking enforcement in the City of Atlanta, disputing a citation has been a challenging and inconvenient experience.

The ticketed driver was forced to appear in person at the Court Clerk's office, deterring many would be disputers.

This was one of your most vocal complaints as 11Alive approached City officials to make parking changes here. And the City is responding, in part, by launching a new, online ticket appeal process. Commuter Dude takes a look at how the new system works.