Your valuable feedback is shaping our customer service

Anyone can experience an unpredictable life event that might affect their health, family or career. That's why we want to offer fair outcomes to each of our customers, whatever they're going through.

Thanks to your ongoing feedback via our customer panel and tellkentreliance.co.uk.co.uk, we've been able to get to know you better, and understand individual needs when accessing our branch, online and telephone services.

We've recently updated our processes and procedures to support customers that may be experiencing some form of vulnerability. Our employees receive ongoing specialist training, helping them to offer the right support at the right time.

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AER stands for Annual Equivalent Rate and illustrates what the interest rate would be if interest was paid and compounded once each year. As every advertisement for a savings product will contain an AER you will be able to compare more easily what return you can expect from your savings over time.