Welcome to Bimmerfest -- The #1 Online Community for BMW related information! Please enjoy the discussion forums below and share your experiences with the 200,000 current, new and past BMW owners. The forums are broken out by car model and into other special interest sections such as BMW European Delivery and a special forum to voice your questions to the many BMW dealers on the site to assist our members!

So I'm a little confused about BMW assist. I actually got my car end of october 2012 and didn't realize that BMW assist came gratis for 4 years with the car. So tonight I hit the SOS button talked to a friendly operator gave them my email, set my pin/code verified phone numbers etc.

My issue is that even though I did these steps I still can't access BMW assist in the car, the BMW remote app won't recognize my user name which I assume is my email address or does it recognize the pass code I set up with the operator.

So I'm a little confused about BMW assist. I actually got my car end of october 2012 and didn't realize that BMW assist came gratis for 4 years with the car. So tonight I hit the SOS button talked to a friendly operator gave them my email, set my pin/code verified phone numbers etc.

My issue is that even though I did these steps I still can't access BMW assist in the car, the BMW remote app won't recognize my user name which I assume is my email address or does it recognize the pass code I set up with the operator.

So what am I doing wrong?

Is there a web portal that I can try to access my account?

Any help is much appreciated.

RC

Your username is your e-mail address but all in capital letters. Hopefully you know your PIN.