Covert Agent - Core

Covert Agents are the friendly Agents you may never see in person. Often working out of remote locations, Covert Agents help client find solutions for their technology challenges by phone or through online chat sessions. Core Agents provide remote assistance with software repairs and upgrades or installations, and computer system optimization services on the full range of devices and systems. Key to these interactions is working with clients to make sure they understand what the Agent is doing, and advising them on how to best take advantage of services. It is vital that, in keeping the streets safe from technological evil, Covert Agents stand behind their work with our 5 Point Pledge.

Responsibilities

Connect and communicate with clients using online and/or phone portals.

Recommend appropriate solutions based on the client's description of the situation and Agent's diagnosis.