Help & Support

On this page, we have collected answers to frequently asked questions.

How can I get a support?
If you have some general questions, please read at first the following information provided on this page. If you still have a question, you can contact us via email .
If I didn’t receive the email from you, what should I do?
Please always enter your valid email address as well as check out your spam folder. In case you didn’t receive the letter with instructions, please email us and we would send it manually to you.
Why account registration is so important?
The account system is the mechanism that allows us to connect applications and plugins as well as helps to reset your password in case you forgot it.
Will I be receiving updates?
As our customer, you will get free updates on a constant basis.
How many copies of Collectie application can I have for one account?
For one account you are allowed to have two copies that can be installed on two computers.
Is there a trial for this or money-back guarantee?
We previously announced that app will have a trial version, but now we provide 3 days money-back guarantee.
I have paid on “2Сheckout” but nothing happens
Please wait while payment system processes your order and sends a callback to us. When we receive your order, we will send the email automatically to you. If you have not received any email in 30 minutes, you can contact us.
I can't open application - 'This application could not be opened’?
If you see the screen that says 'This application could not be opened’, you need to follow the following instructions. Due to the security policy of Mac OS X you should open an application in the Downloads folder, after that you need to move it to the Applications folder.