Customer comments

Customers who call us are asked to comment on their experience. We generally receive several opinions per day.
They are automatically published here without any edits or deletions. We have so far received a total of 26,145. Below are the most recent:

Wednesday the 19th December 2018 at 08:38Jordan was very polite and helpful

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Tuesday the 18th December 2018 at 22:37I had a great visit with Erin. She was very personable, professional, and attentive to my needs and concerns. See took notes and was clear on how she was able to help our company and took our suggestions back to pass on to Paxton.
I look forward to meeting with her again.
Sincerely,
Scott Warren
Roadrunner Lock & Safe

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Tuesday the 18th December 2018 at 19:57I spoke straight to a human without having to press buttons on the phone to go through a bunch of options. The person I spoke to could identify me as a customer very quickly and answered my questions promptly. Just what I wanted!

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Tuesday the 18th December 2018 at 19:33Great customer services. Thanks for help.

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Tuesday the 18th December 2018 at 17:48Thanks Joshua

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Tuesday the 18th December 2018 at 16:56Having not used net2 for a while Jennifer was extremely patient with me and talked me through the process that I was trying to achieve within minutes.

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Tuesday the 18th December 2018 at 16:30Really helpful and actually understood our needs which many companies fail to do these days!

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Tuesday the 18th December 2018 at 15:50Answered my query and dealt with it efficently

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Tuesday the 18th December 2018 at 15:30Fantastic support, Thanks.

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Tuesday the 18th December 2018 at 15:24Had a very specific technical query regards migration of a rather old system and the Paxton tech support guy taking the call was able to deal with it there and then, much appreciated!

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Tuesday the 18th December 2018 at 14:49Good meeting and gave me some good information

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Tuesday the 18th December 2018 at 13:45Very helpful

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Tuesday the 18th December 2018 at 12:17Service was very quick and prompt. It was only ringing for a few seconds before it was answered. I had a bit of a strange question however they answered it quickly and when not sure said they would contact 2nd line for more information. I wasn't on hold for long and he gave me a very straight and clear answer. When I had additional questions there was no issue in answering them and the issue was resolved.
A***

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Tuesday the 18th December 2018 at 11:20Super service en Randy super enthousiast. Top mannen.
groet Onno

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Tuesday the 18th December 2018 at 10:59As always, a swift and professional response from Paxton. You set the bar for customer service.

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Tuesday the 18th December 2018 at 10:54Excellent customer service as normal

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Tuesday the 18th December 2018 at 09:06My query was dealt with in a friendly and professional manner. The matter was satisfactorily resolved in a very short space of time.
Thank you for your help.

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Monday the 17th December 2018 at 20:55Exceptional as always!

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Monday the 17th December 2018 at 17:38Tech Support and Sales are always pleasant and very knowledgeable. Some of the best phone support staff out there.

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Monday the 17th December 2018 at 16:34John was helpful in both anticipating and answering our questions as well as showcasing the Paxton line in a positive manner. Pleasure to work with!

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Monday the 17th December 2018 at 16:28the sales calls I went on with Erin were amazing and have been very fruitful. I cant wait to go make some more

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Monday the 17th December 2018 at 16:17Great meeting to discuss strategy and target accounts for 2019.

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Monday the 17th December 2018 at 15:33Willing and seemed more than happy to help