Registration FAQs

Q.“Where is my receipt/ invoice?”

A. In your email. Upon completing your registration you will be directed to a registration confirmation screen. A copy of this confirmation will also be automatically emailed to the address listed in your contact information. This confirmation serves as your receipt of payment or invoice for your balance due. The email will come from our registrar, Kimberly Brand. If you have strict spam filters your confirmation may have been intercepted. If you are still unable to find your receipt please call our office at 352-392-5930 to request a copy.

A. Yes, simply call our office at 352-392-5930 and request to speak with someone about your registration, or email Kimberly Brand at kimmer72@ufl.edu with the addition you would like to make. Once your registration profile has been updated you will receive an updated registration confirmation in your email. If you will be paying for this addition with a different form of payment from that of your original registration, please have the new payment information available when you call.

Q.“I started my registration but was interrupted, am I registered?”

A. No, your registration is not marked as complete until your form of payment has been submitted. (Those sending checks or deferring payment are considered registered so long as the “check” or “invoice” option has been selected and submitted.) You will know you are registered when you arrive at a registration confirmation screen and receive a copy of the registration confirmation in your email.

Q. “My organization will not pay for field tours or guest fees, can I use multiple forms of payment on my registration?”

A. Yes, Once you arrive at the payment information section of your registration, adjust the “Amount to apply to this payment” to reflect the amount of the first form of payment, complete payment information and click the "Continue" button at the bottom of the page. Your first payment will be processed and the amount will automatically update to reflect the new “Balance Due”. Delete the payment information you previously entered, input the new information and click the "Continue" button at the bottom of the page.

Q.“I work for a government agency that has restrictions on when I can pay for my registration, can I register now and defer payment?”

A. Yes, In order to defer payment select the invoice option when prompted for payment. This will allow you to register your attendance while providing the flexibility to pay by Check at a later date. You may also contact OCI at 352-392-5930 with Credit or P-Card information once travel funds are authorized.
Note: In order to qualify for reduced registration fees, payment must be submitted before the fee deadline expires.

Q.“I need a letter of invitation to complete my visa paperwork. How do I request one?”

A. Please complete the Invitation Letter Request Form. Your letter will be emailed to you as a PDF. Due to processing time and expense, hard-copy letters will not be provided.

Q. “I need to cancel my registration, what are my options?”

A. In the event you should need to cancel your registration, please email our registrar, Kimberly Brand, at kimmer72@ufl.edu and provide a written explanation for your cancelation. A processing fee of $50.00 will be deducted from all meeting participant refunds and $35.00 from all student and guest refunds. After November 10, 2014 no refunds will be issued.

If you have a colleague who is interested in attending in your place, you may substitute your registration at no cost. Simply email Kimberly Brand with your information and the name and contact information of the person substituting for you. *Note: Speakers cancelling or substituting their registration must also contact Conference Coordinator, Jasmine Garcia at j.garcia@ufl.edu or 352-294-3584.

Still have questions? Please contact the Office of Conferences & Institutes at 352-392-5930.