Healthcare Assistants

Mrs Rosemary Braim (f)NVQ Level 3 2003

Mr Stefan Franks (m)

Phlebotomists

Mrs Kerry Stone (f)

Practice Management

Mrs Sue Adcock (f)

Practice Manager

Mrs Sue Adcock is responsible for non-clinical aspects of the running of the practice. She may be able to help you with any administrative or non-medical queries and is available to discuss any suggestions or complaints.

Administration

In addition to the receptionists, we employ an audio typist and a prescription collator. The latter involves processing repeat prescriptions and helping you with prescription enquiries. (There may be occasions when the collator has to contact you about some aspect of your prescription.) The collator is not able to issue prescriptions without a doctor's authorisation.

Reception

We have an excellent team of highly trained reception staff who are here to help you. They have a difficult job to do, with phone calls and enquiries from all directions. When asking for medical attention, the receptionist may ask for a few details; we have trained our staff to adopt this procedure so that we can help you in the most appropriate way. There are at present 13 admin and reception staff who cover all aspects of the running of the practice reception area.