Service & Support

Our key customer service objectives:

To ensure that all customer and client contact with Empirical Scientific is met with the highest standards.

To provide clear and efficient lines of communications to all.

To provide accurate information about our Services and to publicize and market our work to the widest possible audience.

To be active in the promotion of customer and client feedback, listen and respond accordingly and monitor standards.

To provide suitable and adequate staff training.

To exceed customers' expectations and encourage repeat usage.

To be an example within our field for excellent customer care.

Preventive Maintenance

Preventive maintenance (or preventative maintenance) is work that is performed regularly (on a scheduled basis) in order to minimize the chance that a certain piece of equipment will fail and cause costly unscheduled downtime. Preventative maintenance is hence performed while the equipment is still in working condition.

Services Offered

Absolute customer satisfaction is our highest priority.

We provide with best in class quality products and even better after sales service.

Technical Support

Please submit the service form

Warranty Support

Please submit the service form

AMC/CMC Support

Please submit the service form

Calibration and validations

We provide with best in class quality products and even better after sales service.