Hands-on, well-organized, personable, and highly creative professional, offering solid educational background and progressive years of experience in customer service, organizational management, and staff supervision and training. Proven ability to thoroughly analyze an organization’s critical business requirements, identify deficiencies and potential opportunities, and develop innovative and cost-effective solutions for enhancing competitiveness, increasing revenues, as well as improving customer service, customer loyalty, and company profitability.

Competent in transforming effective marketing strategies in launching new products based on market research and customer specifications, which resulted todevelopment of market share and optimization of organizational revenue.