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Welcome to Youstice Blog!

We will use this space to share with you the latest developments on what we do at Youstice. We will also invite various experts to speak their mind about a number of topics, such as online dispute resolution, as well as the latest trends in issue management, e-commerce and technology, among others.

Vincent Tilman is bMediation’s Principal Advisor and has been developing mediation expertise for over 10 years, particularly in the area of commercial disputes in an international environment. Vincent’s most recent mediated disputes related to construction, real estate, Information technology and inheritance. How does he see the role of ODR in Belgium and what are the biggest challenges his dispute resolution efforts face nowadays?

Online retail continues to be more and more essential to consumers' everyday life. According to E-Consultancy 2015 retail report, United Kingdom's online retail sales reached 52.25 billion GBP in 2015, a 16.2% increase vs. 2014 when the total amounted to £44.97bn. More and more online shops spring to life every day, while technology and software progress grows faster by a minute. What does this mean for online shoppers and how will it effect their shopping experience in 2016?

Gregory Hunt is one of Europe's most experienced advocates of ODR, and a director at one of the leading ODR services in the United Kingdom: the non-profit Ombudsman Services organization. With 21 years of experience in alternative dispute resolution, whom better to ask about the current situation when it comes to consumer disputes?

My name is Zbyněk Loebl and three years back I got an idea on how to make online shopping just a little bit safer and more satisfying. It all began with an e-shop order gone wrong and now, three years and multiple awards later, we can finally boast ourselves as a provider of first online platform that solves shopping issues across the globe in a fast and efficient manner.

Alternative dispute resolution tools for resolving consumer disputes (e.g. mediation, conciliation, arbitration) have existed in Europe for several decades. They have proved to be a healthy alternative to judicial court proceedings, which are usually too intimidating, lengthy – and yes, also costly.