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Download the Citi Mobile® app today!

Citi Mobile is a simple and secure way to view your account information, transfer funds, pay bills and find your nearest Citibank location. All these on your smart-phone, while on-the-go. Download or upgrade the new Citi Mobile app for an enhanced online banking experience!

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Enter your mobile number to receive the download link via SMSThank you for your interest, we have sent you the download link.

You can activate your new Citi Debit or Credit Card and set up your ATM PIN a few simple steps

Go to Citi Mobile App

Select Card Activation

Fill deatils and continue

Register to mobile banking to enjoy the convenience of banking on the go

Fingerprint Login

If you use a fingerprint scanner enabled telephone (see the settings of your telephone), you can use Fingerprint Login (Android) or Touch ID Sensor(iOS) service* which after verifying your fingerprint will allow you access to your accounts

Citi Mobile® Snapshot

Citi Mobile® Snapshot lets you check your account balance without the hassle of signing in. Once you have enabled Snapshot you simply open the app and your balance will be displayed.

With Citi Mobile®, you will quickly connect the card accompanying your account to the selected currency account and you will avoid foreign currency conversion fees when withdrawing cash from ATMs or when paying in EUR, GBP or USD

Time Deposit

Book time deposits at the latest effective interest terms, up to the amount of funds available in your account.

Find the nearest Citibank Branch, Financial Center or ATM from your mobile. If you are using Citi Mobile application, you can easily find a location within 3 kms radius through the location-based service

UAE Privileges

Search for Citibank offers on dining, shopping, entertainment and much more which are nearby (using the GPS on your phone) or at a particular location

Citi World Privileges

Discover and indulge in the best Citibank deals at 6,800 locations in over 30 countries worldwide. Citi Mobile is your guide to the best deals and privileges around even in places that you have never been to.

*You can complete this transaction after inputting the One Time Password which was sent on your registered mobile phone number.

No, you will not be able to make purchases until your card is activated. This includes online transactions made over the internet and within apps.

How to activate your card:

If you are already registered, log in to Citi Mobile and click on the activate button over your card's image.

If you have not registered on Citi Online or on Citi Mobile yet, please download the Citi UAE mobile app and before logging in click on the menu icon in the upper left corner and select Card Activation.

No you will not be able to make ATM cash withdrawals until your card is activated.

How to activate your card:

If you are already registered, log in to Citi Mobile and click on the activate button over your card's image.

If you have not registered on Citi Online or on Citi Mobile yet, please download the Citi UAE mobile app and before logging in click on the menu icon in the upper left corner and select Card Activation.

Yes, if you need to find out the details of a completed transaction, you can simply go to the list of your transactions, start typing the Merchant's name and our intelligent search will quickly show you the exact transactions.

Yes, we have made sure that if you updated the Citi Mobile App and the Notification Alerts were active in the old version, then they will still be active. However, if you deleted the old app and installed the new one, you will need to enable the Notifications again.

If you have already enabled Notifications, you can also enable SMS alerts. Simply log in to Citi Online and follow this path: My Profile > Citibank Alerting Service > Edit Alert profile > Enter OTP and set your preferences.

Yes, you can, all you have to do is log in to Citi Online and do the following: My Profile > Citi Alerting Service > Edit Alert Profile > Choose the alert you wish to receive via email/SMS/Push Notification (mobile app).

This happens when the previous owner is a Citi customer who has not disabled his/her Notifications on the mobile phone. This is because notifications are paired only to one user at any one time. If you would like to enable Notifications all you have to do is delete and reinstall this app.

All Citi customers can visit Citi Online or the Mobile app (Credit Card only) to view their statements.

If you have already been viewing your statements on Citi Online, then you will be able to do the same on Citi Mobile. However, on Citi Online, you can view the last 7 years of statements and on Citi Mobile; it is the last 12 months of statements.

e-Statement is the most secure way of viewing and storing your financial records, if you want to go paper free and only receive statements by email, all you need to do is update your statement enrollment profile on Citi Online:

Select the 'e-Statement/e-Advise Enrollment' from 'My Profile' menu,

Enter the OTP and check if the 'Mode' of the enrollment is 'e-Statement/e-Advise reminder service'.

If this mode is not selected then click on 'Change Enrollment Details' and adjust.

Make sure that your contact details are updated so we can send you the monthly statement reminder message.

Yes, all you need to do is click on 'statement reminder', and you will see a 'PDF' button in the upper right corner of the screen. Click on the 'PDF' button and you will be able to view and even download your last 12 months of statements. Before opening your statements, you will need to enter the OTP sent to your registered mobile number.

There can be a 24-48 hour delay before you receive your statement after the reminder message was sent. If after this period, the statement is still not available, please call CitiPhone at (04)3114000 or your relationship manager to report this issue.

Yes, you can. If you are eligible then you can convert your monthly statement into installments, either fully or partially. Check the app to see if you are eligible for this option and it will lead you through it.

The Citi Mobile app is password or Fingerprint protected – and this is only the first level of security, you can increase the security by applying passwords or biometrics login to your phone.

If you lose your mobile, please call CitiPhone at (04)3114000 to deactivate your online service, this means no one will be able to login on Citi Mobile and on Citi Online until you reactivate it.

You can call your Mobile Service Provider to deactivate the mobile service in order to stop receiving any One Time Passwords (OTPs) on your mobile, which can be used to authorize transactions.

Our Fraud prevention team monitors suspicious activity 24/7. When our team detects any suspicious activity, we will call you and verify you to check your identity.

IMPORTANT: Please make sure your contact numbers and other contact details are updated with us. You can always login to Citi Online and update your details by selecting the 'My profile' option on the tool bar and 'Update Contact Details' in the drop down.

No, to protect your information we have ensured that all the records you are viewing, storing or entering on Citi Mobile are encrypted and can only be read by an authorized user using a unique decryptor. Your security is our top priority and you can always rely on our security features to use Mobile Banking safely on the go.

Disclaimer

Fingerprint login functionality is available only to customers with Android OS 4.0 and above. TouchID functionality is available only to customers with Apple Mobile Phone Models S5 and above.Citibank Terms and Conditions apply, are subject to change and are available upon request. For the current Terms and Conditions, please visit our website www.citibank.ae. All offers are made available on a best-effort basis and at the sole discretion of Citibank N.A. Citibank N.A. makes no warranties and assumes no liability or responsibility with respect to the products and services provided by partner(s) / other entity(ies).