As a Retail Store Team Member, you are responsible for providing an exceptional customer service experience by providing customers with fast and friendly service. Both part-time and full-time team members may be hired to assist customers on the sales floor proving customer service support, at the front end as a cashier, or as a merchandiser/stock associate to help ensure the store is well-stocked and freight is processed efficiently.

KEY RESPONSIBILITIES

Deliver exceptional customer service by greeting and establishing a rapport with customers while informing them of our products and services.

Learn Total Wine & More's product portfolio to provide customers with recommendations and connect them to the right product(s).

Maintain store visual presentation according to company merchandising guidelines, including the maintaining of aisles by following established sorting and stocking guidelines

Replenish and maintain inventory, including home spots, end caps, and platforms in preparation for product delivery.

Ability to work a flexible schedule as business requires, which may also depend on your preference for part-time or full-time hours

Ability to use technology applicable to the position and access information necessary to complete daily responsibilities

Desire to continually develop retail sales skills and knowledge of product and services

Preferred Experience, Skills and Education:

1 year as a store associate or customer service representative (including greeting customers, building relationships, assisting in locating/selecting/selling product, and identifying/resolving customer issues)

Prior experience in a team environment requiring professional and effective communication skills

Strong interpersonal skills necessary for establishing customer and team relationships

Ability to demonstrate a positive and engaging attitude and demeanor

WSE, Sommelier, or other industry certification preferred

High School Diploma or equivalent

PHYSICAL REQUIREMENTS (with or without accommodations):

Ability to walk, bend down repeatedly, and be on feet for 10-12 hours a day

Ability to climb ladders and lift 50 lbs. overhead and repeatedly

About Total Wine & More

Total Wine & More is America's Wine Superstorethe country's largest independent retailer of fine wine. We started in 1991 when brothers David and Robert Trone opened two wine stores in Delaware. Today, our typical store carries more than 8,000 wines from every wine-producing region in the world. In addition, Total Wine & More carries more than 2,500 beers, from America's most popular beers to hard-to-find microbrews and imports, and more than 3,000 different spirits from every price range and category.

Our strength is our people. We are always looking for motivated, talented part-time and full-time team members who are interested in working for a company with entrepreneurial spirit and a passion for providing best-in-class customer service. Our retail stores and corporate office (called the Store Support Center) provide retail jobs with opportunity for career growth and advancement. Offering competitive compensation and comprehensive benefits for qualifying positions, we strive to ensure that all Team Members feel that they are a part of the business, as they are valuable resources to our customers, co-workers, and communities.

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