Technical Support

I am a registered professional and want to order 'contract' uses to get the lowest price.

No problem. Login to your account and click Options/Order Contract Uses. Select the tests you plan to use and the quantity for each (minimum: 3) and click 'Submit.' As soon as the tests are purchased a Contract tab will appear on the 'Select tests' page and that option can be chosen as the method of payment.

b

Where can I get help with printing reports?

Most professionals want printed copies of ipasscode reports for their client files. At the bottom of each report there are links for printing each page of the report. Next to the page boxes is a link called "printing tips" which gives information on page setup, printing backgrounds and margin settings for creating great looking reports from any printer. To share results electronically, use the report url!

c

I can't figure out how to make an ipasscode referral. Where can I get help?

On all of the pages needed, there is a link called "help for this page" which contains a popup with written instructions. Just use the instructions to make the referral. Tip: If you want to test it out, send a referral to yourself. Making a referral is free, and you can always delete the passcode later.

d

I can't find all the tests when I click Select Tests.

At the bottom of the page, click the link to [next page] to see the next group of tests. Also note that tests can be sorted by type or age group by clicking on the category headings.

e

Where do I find the prices for ipasscode tests?

From the Select Tests screen, click the test name and the prices for patient payment and professional payment will appear in a popup along with a link to the Test Manual for that instrument. For a list of contract payment prices go to the contracts order form at: http://www.etesting.center/contract

f

I don't like the numerical password you assigned. How do I change it?

From the Current Referrals home page, click the Options link and click "Change password." Enter the password you want to have and verify it, then click OK-the new password takes effect immediately.

For further information:

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To report a bug or software problem, send an email describing the problem to techsupport@etesting.center and include a statement of the difficulty with as much detail as possible regarding the actions that caused the error and what occurred instead of the expected result. Tech support staff will respond as quickly as possible.