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Wow, wow, wow - Review of Olympos Lodge

Wow, wow, wow

Within moments of arriving at Olymos Lodge I knew we’d stumbled upon something very special. Perhaps it was the walk through the stunning lush tropical garden, where a pure white peacock was nibbling at the lawn. Or maybe it was when we entered the chic, white bedroom, housed in a garden cottage that immediately made you let out a spontaneous 'wow'. Whatever it was, I am so glad we came here, as this has to be one of Turkey’s most stunning secrets. All this, and just a few steps from your room is almost deserted Çirali beach, with its crystal clear sea and resident loggerhead turtles, surely one of the most breathtaking spots in the country. The staff were super friendly and obliging too. Let me address the point of security mentioned by one of the reviewers here. We felt that the place was totally secure and the staff trustworthy and honest. It is not for me to question the motives behind people putting allegations on tripadvisor, though without a doubt sometimes there is an agenda behind some reviews, whether that be to back up an insurance claim or score points for slights perceived or actual. In the end you have to decide, but speaking from my experience this place is a real find and you most certainly won’t regret coming here. If you’re looking for a piece of paradise, your search ends here.More

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Stayed: September 2012, travelled as a couple

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Ask nicholasgiles about Olympos Lodge

2 Thank nicholasgiles

This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

Olympos Lodge has the great location on the beautiful beach of Cirali, well-kept garden, OK standard of rooms, and a pleasant peaceful atmosphere. The breakfast buffet and the food in general is good, too. The restaurant staff is really taking care of all the guests. The service is not so fast but you don't care because it's such a relaxed atmosphere.

This was my experience until we faced a very misfortunate event. We were staying in one of the deluxe rooms in the garden and a thief broke into our room while we were on the beach. There's no safe box in the room and we locked our wallets in my suitcase and it was placed under the bed. When we came back from the beach my suitcase was cut from its zipper and all our cash was stolen.

They said that they normally take guests' valuable things to their safe box in owner's home but nobody gave this information to us when we arrived.

May be this is an incident which can happen anywhere in the world but the attitude of the hotel management in such a case is what makes the difference. What they did was only to call for the gendarme and say that they were shocked. Their supposedly security camera only shows a small part of the garden and not the entrance to the rooms so you can not prove anything with any scene from the camera. They did not even check all the scenes from the camera anyway.

This happened on our 1st day and we stayed for 2 more days. And we tried to enjoy the rest of the days. At check out, there were some items from minibar on our bill which we did not consume. I told them that we did not drink those items and the manager had to check with housekeeping that I did not drink those items???!! And yet, after I paid and was going to my room to take my luggage, the housekeeper ran after me and asked me to check with my mother if "she" consumed those things from the minibar. That was not acceptable!!! Still trying to stay calm, I checked with my mother and she said she didn't drink them which I knew 100%.

To make it short, as a person also working in hospitality industry; when all goes well on a vacation it's easy to create satisfied guests. What really makes the difference is how you manage when a problem arises. It's very important that the management makes some effort to make sure that the mistreated guest is leaving the hotel with no negative feelings. In our case, the hotel management did absolutely nothing. Leave alone trying to compensate our misfortunate experience somehow but on top they gave the impression that they were after the payment of 2 drinks we did not consume from our minibar!!??

I'm really sorry for this experience and I'm sorry to say that I would not recommend this hotel.

Stayed: August 2012, travelled with family

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Ask firarperest about Olympos Lodge

16 Thank firarperest

This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

olymposlodgeowner, Manager at Olympos Lodge, responded to this reviewResponded 21 September 2012

Following the comments left by this guest, we would like our valued customers and Trip Advisor readers to be aware of our version of the facts. The incident happened as following:Our guest came to the reception and reported that her ipad and 1500 Turkish Lira cash were stolen from their room. Following our initial inspection we found out that their room door was not locked in fact it was left open. We reviewed the security camera records and determined that nobody but the guests themselves went into their room. We reported the incident to the gendarme for further investigation. Gendarme requested the receipt of the ipad for the serial number as they might have been able to trace the thief through the serial number. Our guest then went to her room and returned two minutes later saying that she found the iPad in her own luggage. In the meantime, to get fingerprints and gather some evidence, a special investigation unit arrived at the hotel. The guest did not want the investigation unit, who came from 170 km away, to verify the fingerprints on the luggage saying that they would have disappeared as she touched the luggage afterwards. Following this incident, during the rest of their stay at our hotel, they never mentioned the incident again. The day of the check-out, at noon, she requested that they wanted to check-out later and requested what time the latest check-out time was. We told her that check-out time was 11 am and the next guests had already arrived at the hotel waiting for their room to be cleaned and to check-in. She said they would check-out at 2pm. When we told her check-in for the next guests was 1pm, she said they would empty the room at 1pm. We explained to her that we needed some time to clean the room. Being irritated, she asked for the final bill and despite the fact that her mother admitted to consuming two bottles of water and two cans of coke from the minibar, the guest objected to the bill. Not to escalate the issue, we did not charge those mini bar purchases to their bill. Over the next little while, instead of calling the hotel management or the gendarme to get updates, the guest repeatedly called one of our least experience young waiters who was at the time working as an intern. We later called the guest to get an update and find out if the lost money had been found and also, we also discussed the fact that we did not feel we deserved the comment they put on trip advisor. The guest insisted that the hotel did not take any action following the incident and that we did not apologize for it. Despite our professionalism and the efforts we made, she did not change their negative attitude towards us.Olympos lodge is a 25 year old boutique hotel. It is Turkey’s first boutique hotel and is rated by international tourism magazines as one of the top 10 Mediterranean hotels. It is also rated as one of the best 13 hotels in the world in its class. We appreciate the comments/critiques from our guest which lead us to achieve the best quality for our guests. However we need to state that this comment does not reflect reality. We did not post our answer earlier as we were hoping the guest would reflect on the events and remove her post but that has not happened. For all Trip Advisor readers and our valued guests, we would love to show you our great hospitality and assure you that your stay at Olympos Lodge will a positive experience all around.

Report response as inappropriateThank you. We appreciate your input.

This response is the subjective opinion of the management representative and not of TripAdvisor LLC

Olympos Lodge is a very special place, for very special people!We recommand it only if you are looking for a natual, quite and wilde site.The Lodge is a piece of Paradise, it's the place were you can relax and feel real good: no noise, no cars, few people (the Lodge has only 13 rooms!!) and the friendly touch of the owners. Food is deliciously turkish from breakfast to dinner, in the fantastic garden on the sea.Service is excellent but very different from luxury hotels: no hostess, no animatons.Wondeful!Mauro+Giuseppe

Stayed: August 2012, travelled as a couple

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Ask Mauro S about Olympos Lodge

4 Thank Mauro S

This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

We stayed two nights as a family in two neighbouring rooms. It is a unique and beautiful hotel with very comfortable rooms in lodges in a georgous lush garden that goes down to the beach. A short walk along the beach are the ruins of Olympos, still largely lying as they fell with pleasingly little restoration.

The staff were kind and attentive, bringing out snacks and drinks to us unasked as we sat in the garden late at night talking. When my daughter left her brand new Kindle behind on the breakfast table, the hotel mailed it back to us in England. I would definitly recommend this place.

Stayed: July 2012, travelled with family

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Ask 1234567London about Olympos Lodge

1 Thank 1234567London

This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

Truly the only place of its kind. I fell in love with it immediately. It may not be for everyone but if you like quiet, beauty, good food and the calm in which to read or walk or just contemplate the blue of the sky or the color of a flower, this is the place for you.

Stayed: June 2012, travelled solo

Ask cest243 about Olympos Lodge

3 Thank cest243

This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

Me and my girlfriend were tipped about this fantastic spot. Obviously it is one of the best kept open secrets of Olympos Beach, a marvel of nature. Lodge is well kept, efficiently run with a nice stuff. The host, Ziya Bey, is a talkative, gentle person. Rooms are exactly as you want them: Neat, clean, quiet. The garden is all yours for days of meditation, sleep, walking about. Food is satsisfactory, though we"d wish for more fish. We enjoyed the beach just across the gates, and long walks up to the hills. I"d die to travel back for another week!

Stayed: May 2012, travelled as a couple

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Ask Jimmy C about Olympos Lodge

1 Thank Jimmy C

This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC