Notícias

Comexi North America strengthens its sales team and after-sales service

29 Maio 2015

The company expands its spare parts warehouse in Charlotte (North Carolina), where the new headquarters has also been established

Comexi Group takes a step forward to reinforce its presence in the US market. Comexi North America is committed to the reorganization and expansion of its team in order to increase market share and provide a more effective response to customer needs. This represents a new boost for Comexi North America that is already producing good results, with a major increase in the number of orders.

Comexi Group has invested in technical and human resources to continue the growth of the brand in America. The strengthening of the company in the US and Canada is reflected in the relocation of a new North American headquarters, and the recent expansion of a new spare parts warehouse that guarantees their delivery across the region in less than 24 hours. Both facilities are now located in Charlotte, NC, allowing a better distribution of spare parts and more effective customer management.

Sales team reorganization

Following the appointment of Thomas Cusack as President of Comexi North America in early 2014, the company continues to strengthen the sales team with the expansion of its sales network, which can cover market demands more effectively and with greater agility. Vitaly Norkin, who has moved from the headquarters in Girona, Spain, has extensive experience with more than 6 years in Comexi Group, and has become responsible for the sales in the Northeast region; Thomas Cusack, in the South; George Czechowski, in the Midwest; and Cory Heiden, who after more than 14 years as head of customer care in the United States goes into commercial service in the West. In Canada, the representation of Comexi Group remains in the hands of Greg Watterson.

New spare parts warehouse

Comexi North America also enhances the area of after-sales service. This project is part of a global strategy along with the creation of 'Comexi Technical Services', a department led by Francisco Artacho from the headquarters of Riudellots de la Selva (Girona, Spain) and Xavier Molina as Service Manager in North America. From the new offices in Charlotte, Xavier Molina together with a team of local technicians will be in charge for increasing the productivity of the equipment installed through maintenance contracts, technical training and also to expedite the delivery of spare parts throughout the region. Strengthening the Technical and Customer Service departments will result in improved customer support.