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ATTENTION: Windows 10 users

Beta 2 build is now available!

If you just upgraded to Windows 10 or running build 10240 or greater of Win 10 pre-release you will need to download and install the new version of ZoneAlarm 14.0.157.000

Re: netstat shows port listening

Good question. It is ok for netstat -a to still show the port as 'listening'. The thing is, it won't 'hear' anything because ZAP has it protected. An analogy would be like your "listen" for your phone to ring even though the bell is turned off. You can 'listen' all you want, you just won't hear anything. Same applies to your machine...it can 'listen' but it won't 'hear'. Hope this helps.

It is safe to assume that the PC is not in a Microsoft Network or Office LAN or in a multiple PC home LAN. So do this.
Open the Network Connections and selct the Properties (do for all NIC) and uninstall the following, one at a time and do the complete reboot after each uninstall.

Disable the Messenger in Services and check to see if you can disable the messenger in DCOM Config in Component Services. Perhaps as well as uninstalling the MS messenger completely in Add/Remove>Add/remove Windows Components. It is just one of the several in DCOM that should be disabled in the Component Services (but that is another reply).

If any item listed in the Program List, in the ZA firewall, has been assigned server rights, then, of course, ports(s) will appear as open. Quite typical applications are the IM, P2P and such. Usual and safe practise is to unallow their server rights after these type of programs are finished being used.

Open Control Panel and select the "Add/Remove Programs". Select the "Add/Remove Windows Components" and select the Windows Messenger and uncheck it and proceed with the "Next" and uninstall it. Optional to uninstall are the MSN Explorer and, Internet games and Hearts (both under the Accesories and Utilities). If the Windows Messenger is not presented by Windows, there is a trick to use to make it show and then it can be uninstalled ( repost later for this trick).

DCOM services may run and these may be the cause of the problems as well. Plus doing this step is another step in "hardening Windows" as well. These steps are optional and if any difficulty is found with added devices then please just reverse the setting.

Start > Control Panel > Performance and Maintenance > Administrator Tools > Component Services > work the way to the DCOM Config > do the following steps: right click item, left click "Properties" , select "Location" and uncheck both the of "Run Application ... " entries. Click the "Apply" and "OK"

Is possible to find messenger ( do this as well) and in the numbered items there is one or two items, but they have disappeared some time ago from my PC. Not sure if it was the NPPServer or WMIApsrv, but these are to for you to check out later in some future time at your leisure.