This agency are run by an Indian family that are only and solely interested in getting your money.
Every time there is a problem "It is the landlords fault- he is dodgy\' , excuses etc , although they charge you for in house maintenance . Say the window frame fell out for example, they have hidden in the contract in tiny writing that the lessee shall have to pay the first 50% of such occurances.
The saleswoman made everything up as she went along , property was supposed to have parking. Moving in , space allocated to property was leased by someone else. Had to sell car as no more permits available from council, and nearest council estate to park out of town two and a half miles away.
Begged money for renewal of contract, paid, then got letter next day from court sheriff explaining DO NOT PAY RNR PROPERTY ANY MONEY WHATSOEVER, as they have not been the agents since (11 days prior) (landlord leasing through agent was a thief and con man who used various false ID\'s to obtain 58 mortgages.
They dont know what they are doing here and again trust me, they only want your money.

What agent could do to change your mind?

Stop telling lies.
Stop begging monies.
Provide an honest service, you are shaming yourselves all over the net and community.