How much will this cost?

Without Microsoft Complete: If your device doesn't have Microsoft Complete or Microsoft Complete has expired, see the chart below to determine the cost to replace your device.

With Microsoft Complete:For a Surface that is still within the covered warranty period, you can use one of your accidental damage claims to replace your Surface for a deductible fee (see table below). Microsoft Complete is not available in all regions.

To be able to use one of your accidental damage claims, you must select Cracked Screen under Select issue type when you create your claim (see Option 1 above).

You must have at least one accidental damage claim available to use.

Next steps

Send us your broken device and we'll send you a refurbished device.

Out of Warranty Costs

Note

The costs below don’t include any applicable tax. However, they do include shipping costs. Replacement devices are non-refundable.

If your Surface is no longer covered by your Standard Limited Warranty or Microsoft Complete Extended Service Plan you may be eligible for out-of-warranty service for a fee. The chart below outlines the out-of-warranty service fee by device type.

Out of warranty pricing does not include applicable taxes.

Product

Price (GBP)

Surface Headphones

130.00

Surface Book

492.00

Surface Book 2 - 13.5"

492.00

Surface Book 2 - 15"

533.00

Surface Go

181.00

Surface Laptop 2

333.00

Surface Laptop (1st Gen)

333.00

Surface Studio 2

683.00

Surface Studio (1st Gen)

683.00

Surface Pro 6

333.00

Surface Pro (5th Gen)

333.00

Surface Pro 4

333.00

Surface Pro 3

Discontinued

Surface 3 (LTE)

Discontinued

Surface 3

Discontinued

Surface 2

Discontinued

Surface 2 (4G/LTE)

Discontinued

Surface Pro 2

Discontinued

Microsoft Complete deductible costs

The following table shows the deductible costs for accidental damage claims for customers who have Microsoft Complete.