"I am angry beyond words.... My pants started pilling in two
months," one customer wrote on Lululemon's website on Oct. 11. "I
contacted the [customer service line], where the person said,
'pilling is to be expected and not considered a quality issue.'"

Another customer wrote that
she's worn her Lululemon pants "a maximum of three times and
they're already pilling so much."

Responding to some of the
complaints, the company asked whether customers had followed
washing instructions for the pants. Many claimed that they had,
but still experienced problems.

"For the price I paid, it's just not justifiable at
all," a customer wrote on Oct. 7. "The waist
bands are pilling, the back is pilling and same as the complaint
below I wash and care for them with like garments."

Another customer reported, "I bought a new pair of Groove pants
in late August. I wash them ONLY with other Lulu fabrics in order
to prevent them from looking shabby. Unfortunately, this did not
stop them from pilling; they now look like they are YEARS old."

Several people who said they have been loyal to Lululemon for
years lamented that the quality of the brand's yoga pants has
declined over the years. A few called the newer version
"scratchy," while others complained that it is much thinner than
in years past.

"I've been addicted to Lulu for years and have a TON of it! I can
tell you in my opinion the quality is gone," a customer wrote on
Oct. 4. "Fabric is much thinner and now pills."

Lululemon did not respond to a request for comment on this
story.

In addition to pilling problems, customers are still reporting
that the brand's pants are too sheer. To prove their case, a few
people posted pictures of themselves wearing Lululemon pants —
with their undergarments visible through the fabric — to the retailer's
Facebook page.

"Bought some groove pants with
a gift card, because I was excited that the see-through issue had
supposedly been resolved," a customer wrote. "It hasn't. In fact,
they were somehow more see-through than the pair that I purchased
last year."

One customer even stuck a camera inside a pair of Lululemon pants
and snapped a blurry photo through the fabric to illustrate her
point on the company's website.

Lululemon has been individually responding to many of the
complaints by directing people to the company's customer service
phone line.

In response
to a complaint posted to Facebook about pilling, the company
wrote, "Thanks so much for bringing this forward. You should be
seeing more wears out of your gear with proper use and care than
this. Either bring them back into a local store so we can take a
closer look or ring us at the [Guest Education Centre]. This is
for sure something we want to work through together."

Based on similar responses from
the retailer, one unhappy customer said she was led to believe
that her pants would be replaced if she experienced pilling. But
she claims she wasn't offered a new pair.

"[Lululemon] is misleading
their customers by posting responses to complaints about
pilling," she wrote on the company's website. "I feel like I was
robbed."