Beginning of a dialog window, including tabbed navigation to register an account or sign in to an existing account. Both registration and sign in support using google and facebook accounts. Escape will close this window.

---------------------------------PROCESSING TIME---------------------------------
✤✤ Processing Time: 1 Business Day ✤✤
(order must be received by 3:15 PM PST)

Shipping Time
United States
Standard - 3-5 business days
Priority - 2-3 business days
Express - 1-2 business days

All Other Locations
Standard - 1-3 weeks
Priority 6-10 business days
Express - 3-5 business days

International orders (especially to UK) may be subject to customs fees. Unfortunately we cannot cover or predict when this will happen, and we are not responsible for charges applied. We do mark our outgoing items as "gift" to try and offset fees.

-------------------------BULK DISCOUNTS-------------------------
✤ Buy 10 or more of the same item and receive 10% off your purchase!
Purchase 20 or more of the same item and receive 15% off.
Ask me about this and I'll create you an item with the special pricing to order. ✤

WHOLESALE offered! Please contact us to discuss - must have a valid reseller's license.

MILITARY DISCOUNT
✤ We honor those who serve in the military and their families!
After you order, please message us with you or your loved one's military branch and years of service, and we will discount your order 15%. Thank you for your service!✤

-------------------------CONTACT US-------------------------
If you don't see what you're looking for, send us a message on Etsy or email at support [at] IvyByDesign.com.

Production hours are Monday - Friday 7AM - 4PM PST
Customer Service hours:
Monday - Friday, 7AM - 4PM PST
Saturday - Sunday
*Please note that during weekends there is no formal customer service staffing. We will do our best to answer as quickly as possible, but there may be delays in response time of up to 24 hours between COB Friday PST and Monday morning.*

---------------------------------PROCESSING TIME---------------------------------
✤✤ Processing Time: 1 Business Day ✤✤
(order must be received by 3:15 PM PST)

Shipping Time
United States
Standard - 3-5 business days
Priority - 2-3 business days
Express - 1-2 business days

All Other Locations
Standard - 1-3 weeks
Priority 6-10 business days
Express - 3-5 business days

International orders (especially to UK) may be subject to customs fees. Unfortunately we cannot cover or predict when this will happen, and we are not responsible for charges applied. We do mark our outgoing items as "gift" to try and offset fees.

-------------------------BULK DISCOUNTS-------------------------
✤ Buy 10 or more of the same item and receive 10% off your purchase!
Purchase 20 or more of the same item and receive 15% off.
Ask me about this and I'll create you an item with the special pricing to order. ✤

WHOLESALE offered! Please contact us to discuss - must have a valid reseller's license.

MILITARY DISCOUNT
✤ We honor those who serve in the military and their families!
After you order, please message us with you or your loved one's military branch and years of service, and we will discount your order 15%. Thank you for your service!✤

-------------------------CONTACT US-------------------------
If you don't see what you're looking for, send us a message on Etsy or email at support [at] IvyByDesign.com.

Production hours are Monday - Friday 7AM - 4PM PST
Customer Service hours:
Monday - Friday, 7AM - 4PM PST
Saturday - Sunday
*Please note that during weekends there is no formal customer service staffing. We will do our best to answer as quickly as possible, but there may be delays in response time of up to 24 hours between COB Friday PST and Monday morning.*

We are a sister shop of DistinctlyIvy, a Handstamped shop with over 197,000 sales and a 5 star feedback rating!

IvyByDesign was opened to start a new line of laser cut jewelry made from Sterling Silver, Gold Filled, and Rose Gold filled. We specialize in state necklaces, pet gifts, and birthstone jewelry. We love making custom designs too!

Around the web

Shop members

Ivy Presho

Owner, Designer

We have been on Etsy for 9 years at DistinctlyIvy - www.DistinctlyIvy.etsy.com
We have over 180,000 sales, a 5 star feedback rating, and ship next business day.
Our new shop, IvyByDesign features all of our sterling silver designs.

Polina

Shop Manager, Designer

Polina is our wonderful manager. She makes sure we have everything we need to complete orders and make the shop run smoothly. She contributes ideas for our designers to create! She is an amazing painter with lots of talent and inspiration to share.

Hannah

Customer Service, Designer

Hannah is our customer service rep. She reviews and sets up custom orders making sure it is just the way you want it. She also handles any questions you may have about the shop!

Jody

Birthstone Designer

Jody is our birthstone designer. She creates all of our birthstone products from engraving personalized items to setting the swarovski crystals. She also does polishing, and assembly. She is a creative that shows her work through graphic design.

Jeffery

Designer, Laser Operator

Jeffery is our laser operator. He cuts and engraves the metal to create the custom items we all love! He also designs, polishes, and does assembly. He is an amazing musician who loves to play guitar!

Shop policies

Last updated onSep 19, 2016

Shipping

Processing time

The time I need to prepare an order for shipping varies. For details, see individual items.

Optional

Estimated shipping times

I'll do my best to meet these shipping estimates, but cannot guarantee them. Actual delivery time will depend on the shipping method you choose.

Selling to Europe? Make sure to let buyers know when they can expect to receive their order.

—

Business daysWeeks

Canada:
1-2 weeks

—

Business daysWeeks

United States:
3-5 business days

—

Business daysWeeks

Europe:
1-2 weeks

—

Business daysWeeks

Australia, New Zealand and Oceania:
1-2 weeks

—

Business daysWeeks

Asia Pacific:
1-3 weeks

—

Business daysWeeks

Latin America and the Caribbean:
1-3 weeks

—

Business daysWeeks

North Africa and the Middle East:
2-3 weeks

—

Business daysWeeks

Sub-Saharan Africa:
2-3 weeks

—

Business daysWeeks

I'll do my best to meet these shipping estimates, but cannot guarantee them. Actual delivery time will depend on the shipping method you choose.

Customs and import taxes

Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.

What is your return policy?

Return requests must be made within 30 days of purchase and can be shipped to:

Ivy By Design
PO Box 7636
Spokane WA, 99207
USA

Please include a note that identifies the order so we may issue the refund without delay.

There is a restocking fee of 25% on personalized items and 20% on standard items. Restocking fees on orders over $100 will be at the discretion of the owner but not exceeding 50% of the cost of the items returned.

Can you engrave both sides?

Sorry, no....we can fit a lot of characters on the front of our pendants though, in multiple lines if you choose the 1 inch option! Our bars fit 40 characters.

What kind of finish are your items?

All of our pendants are a brushed (matte) finish. We do not have the materials at this time to do the mirror finish.

Care instructions

To keep your jewelry looking nice longer, please don't wear in the pool, shower, or to bed.
If your item does tarnish, use eZest Speed Dip; baking soda is a quick fix as well!

Why aren't your items hallmarked?

We cut our items from large sheets of metal, and it doesn't allow us to add a hallmark to every item. The National Gold and Silver Marketing Act does NOT require precious metals to be marked with quality, but rest assured that our items are held to the highest standard. Our silver is 935 Sterling, our gold and rose gold items are 14K gold filled (not plated), and all findings and chains are those quality as well.

Gift wrapping and packaging

Every item is placed on a colorful printed necklace card in a separate gift box with a clear jewelry bag.
Gift boxes and necklace cards are shown on the last photo of every item.