Public Safety

About Pima County

FTP Software

There are many secure FTP programs that can be used. Prior options for using our FTP server such as many common FTP programs, Windows Explorer, URLs with included usernames and passwords, and command line FTP no longer work for our FTP server as they do not support the required secure connections.

Internet Explorer is not recommended and may not work.

If you already have a favorite FTP program that supports secure connections then use it, although you may find you prefer one of the Serv-U options below. As most common FTP programs don't support secure connections, chances are you will need to switch to one of program options below.

We provide three Serv-U options for using our FTP server.

Serv-U Web Client

Serv-U Web Client Pro browser plugin

Serv-U FTP Voyager JV program

These three Serv-U options vary in ease of getting started, features provided, and ease of use. You can also use other FTP software of your choice that supports secure FTP connections. We suggest starting with the default Serv-U Web Client solution that displays in a web browser.

Serv-U Web Client (The default web browser solution)

The Serv-U Web Client is intuitive and doesn't require any installation or configuration. It should be your first choice to get started.

Downloading files

Simply enter https://ftpgis.pima.gov (note the "s" in https!) as the URL in any modern web browser to display a logon dialog.

Enter your "Login ID" (i.e. username) and "Password", pick the "Login" button, and Pick "OK" to acknowledge the displayed message. (Anonymous access to public areas of the site requires that you enter "anonymous" for the "Login ID" and your complete e-mail address for the password.)

Similar to using Windows Explorer, navigate to the file you want to download.

Right-click on the desired file and choose "Download" or use the button at the bottom of the file screen.

See the familiar save dialog (varies with different browsers) at the bottom of the window with options to Open, Save, Save as, or Cancel. Generally "Save as" is the appropriate choice for the content on our FTP server, although you may want to choose "Open" to view "00readme.txt" or similar files without saving them. Downloaded layer files should end with the .zip file type. If your download results in a different file name, simply rename the downloaded file to end in .zip

Continue with the displayed dialogs to save or open the file.

Try to remember to use the logout button when finished rather than simply closing your web browser window. If you don't logout, your session is remains active until it times out. If you try to login again you may get "ERROR: Too many sessions" indicating that your account has more than the allowed number of sessions active. If you get this error, you may need to wait 15 minutes or more before you can login successfully.

Start by logging on and navigating to the desired area just like you would for downloading.

Then used the buttons to create directories as needed and upload files.

Need more help?

For additional help, pick the Help button.

Password management

Notice that the logon dialog has a option so you no longer have to contact us if you forget your password. Picking "Recover Password" sends an e-mail to the account's e-mail address on file. If your email address has changed, contact us at GISDataRequest@pima.gov for assistance.Once logged in, there's also a Change Password button available (looks like two small keys).

Need more power?

The Serv-U Web Client does not support downloading multiple files at one time, drag-and-drop, files larger than 2GB, or scripted FTP downloads. If you need those features, you'll need to advance to one of the other solutions. If you don't need them, then you're better off staying with the easy-to-use Serv-U Web Client.

Serv-U Web Client Pro browser plugin

This option is currently not visible on the Serv-U Web Client pending a patch from the manufacturer.

If you install Java in the next step, watch carefully and be certain to remove the default check option trying to install the Ask Toolbar. You don't want this toolbar which can be very difficult to uninstall. Be careful and un-check this when you see itduring the next steps.

See Oracle's Java website and choose the small "Do I have Java?" link or download and install Java with the "Free Java Download" button.

Once you have Java installed, get started with Web Client Pro by choosing the option on the Web Client toolbar at https://ftpgis.pima.gov. Web Client Pro then prompts you to set up the Web Client Pro plugin.

Once set up, the interface looks almost identical to the Serv-U Web Client with an added transfer results area. However, you'll be able to select multiple files, drag and drop (Windows-only) and transfer very large files. When you want or need Web Client Pro's features, Web Client Pro must be enabled with the "Enable Web Client Pro" toolbar button for each new session.

Serv-U FTP Voyager JV program

If you're looking for a full-featured file transfer client, then FTP Voyager JV should meet your needs. With FTP Voyager JV, you get easy deployment and access configuration through your web browser. FTP Voyager JV is based on the Java platform, enabling these features that are not available in the Web Client:

If you install Java in the next step, watch carefully and be certain to remove the default check option trying to install the Ask Toolbar. You don't want this toolbar which can be very difficult to uninstall. Be careful and un-check this when you see itduring the next steps.

See Oracle's Java website and choose the small "Do I have Java?" link or download and install Java with the "Free Java Download" button.

Other Secure FTP Software

There are many secure FTP programs to choose from - some free, some not. We don't provide user support for these and don't have enough experience using them to recommend one. You can use either https://ftpgis.pima.gov or ftps://ftpgis.pima.gov as desired or required when you configure secure FTP programs. Some free choices to consider in our order of preference are:

FTPS protocol options need to be configured in these clients. Each client is different on how they apply or label these settings. These are our recommendations. Not all setting options are required or available on all programs. We don't give specific instructions other than to select these options where they are available.

Passive settings might include Active, Passive or accept server setting (sometimes called Default or a grayed out setting). Where there are three settings are available, then accept the server or default setting.

When only Active and/or Passive is available, then try Passive first. If that doesn't work, then choose Active.

Select or allow Proxy Use

Select or allow Windows SSL

Here are the required settings as shown in the Core FTP LE configuration dialog: