CIOs around the world are seeking ways to keep pace with latest technological innovations, gaining a level of expertise in their respective fields. Meanwhile, the innovations burdens companies with complicated technological problems and risk factors. “Security threats can bring down business efficiency and operability. Likewise, analytics can impact business decisions that make or break a customer’s year,” says Bob Knott, President, SWC Technology Partners. Headquartered in Oak Brook, IL, SWC technology Partners provides IT services for mid-sized businesses with its innovative technology to create opportunities for businesses to overcome various business challenges and achieve their goals.

“As a mid-market Microsoft solution integrator, we deliver the expertise around some of the most influential technologies,” says Knott. The firm offers services primarily around four practice areas—Software Solutions, Infrastructure Solutions, Digital Marketing, and Managed Services. The software solutions help customers through customized software and also solve complex problems such as business intelligence for data insight, mobile and cloud development, SharePoint for collaboration and Dynamics CRM for sales enablement. Furthermore, the company’s infrastructure solutions ensure that a customer’s data center and infrastructure delivers services to business with solutions such as Azure, Office 365, Unified Communications with Skype for Business and end user enablement, all in sync with security or compliancy.

The digital marketing wing of the company assists customers solve modern marketing issues and take their digital assets to the next level with search engine optimization, creative web design and marketing automation. The company’s managed services team helps provide strategic technical guidance, virtual CIO services, outsourced service desk, and 24/7 monitoring and support for customer’s technical environments. Microsoft solutions such as Exchange and SharePoint, thus, enabling the client to collectively focus on their own core competencies.

The company’s efficiency in rendering assistance with respect to the Microsoft landscape can be well explained with its vivid client associations. Recently, the firm united with a large customer who recently migrated to Google, uninformed about the potential impact on their end users and the organization itself. “The customer struggled greatly with limitations to calendaring, office apps and performance,” says Knott. SWC assisted the customer in planning out a strategic migration back to Microsoft solutions such as Office 365, Exchange Online, Office Pro Plus, and SharePoint Online. After deployment, the firm further implemented proper user adoption training to educate the customer about Microsoft stack and ensured their team’s success. “Consequently, the customer ended up with a better set of tools,” asserts Knott.

SWC fortifies its business competency from its ability to serve its customers’ needs internally. Moreover, the firm was recently ranked among the MSP mentors’ top 100 managed service providers in the world. Furthermore, the firm utilizes its own digital marketing services for customer acquisition and Microsoft solutions such as Office 365, Business Intelligence, CRM and SharePoint to enable its business.

As a mid-market
Microsoft solution
integrator, we
deliver the expertise
around some of the
most influential
technologies

Referring to the dynamic shift to cloud, Knott foresees SWC’s future plans. “We want to be innovators pushing the envelope with Microsoft Azure, from analytics with machine language to disaster recovery with IaaS, encompassing application development with PaaS,” he concludes.