This looks great and I would love to use this but since purchasing it we have had issues with it adapting on smartphones. We have found the same issue with the demo profile on this site as well. Please help as I don’t want to source a replacement

if you are expert then you can add all things. we will give support to help you understand the points which are shown in demo.
suppose,
you want to add background music. we didn’t add this or show this on demo. but this can be possible. then there need to add the system.

buying with 45$ product means you can use what we have shown in demo.

we added loader not video before home page loading. this is another technology. we can do this. but there need to add extra feature.

Yesterday i’ve write a mail about the responsive effect on smartphone and tablet, at the moment i have no receive any response.
I’ve found the solution, orbit7 needs this meta tag <meta name=”viewport” content=”width=device-width, initial-scale=1.0” /> to be responsive, without this tag responsive work only on desktop pc and notebook when resize the window.
The fastest way i’ve found is to add a html.tpl.php on /templates directory and add this tag directly.
But maybe exists a better way to solve this problem?

Are you going to solve this? We can´t use this theme if it takes so much to load. Please let us now if you are planning to solve it or not, and how long will it take, because we purchase this theme to use in out new site, but we can´t use it like this. We want a refund if you are not going to fix it. Thanks

Actually this is quite critical. if we remove some js some action will be hamper. As you saw our demo first then buy, you could ask such question before purchase. TF publish this item after see our demo also.

You can ask refund from TF. if they get problem and give you refund, we have no problem.

Yes, indeed is quite critical. The theme it´s useless if it takes so much time to load. I thought it was a server or configuration problem before I bought it and try it. If you know that this theme is slow you should put it on the specifications.

Plus it doesn´t look nice on mobile either, so it´s not very responsive.