"Disgrace!"

I went to darlington hospital with servers headaches , to be greeted by a unhappy very arrogant receptionist , then I waited two and a half hours I was then put in a eye examination room to have my bloods done on a table that had only a bit of space because it was took up by eye examination equipment only for the doctor to ask my parter to help him hold the blood canister because there was no other assistant with him , I had recently quit smoking and I'm on e lights and I asked him if the headaches could be to do with them only for him to say I don't know research it on the internet erm... Hello and you supposed to be qualified as a doctor, also my relative has endometriosis and was in there two weeks ago she had to do a urine sample only for us to be waiting nearly an hour because they lost the sample . And also when I was giving birth to my son the nurse that was with me told me to be quiet and stop screaming

Responses

Thank you for providing feedback on your recent visit to the A&E department at Darlington Memorial Hospital. I am very sorry to hear that you were unhappy with your experience on this occasion. We would welcome the opportunity to discuss your concerns with you. If you feel this would be useful please contact the Trust’s Patient Experience Team on 0800 7835774. If you would prefer to contact us by e-mail, our address is patient.experience@cddft.nhs.uk Alternatively, you can write to us at the following address: - Patient Experience Team Darlington Memorial Hospital Hollyhurst Road Darlington County Durham DL3 6HX If you do decide to contact us, please make us aware that you have left comments on the NHS Choices website. The Trust is grateful for all feedback, positive or negative, as it means we can better understand what is important to our patients. Thank you for leaving your comments on NHS Choices. Patient Experience Team County Durham and Darlington NHS Foundation Trust Tel: 0800 7835774