Task List to Create an Avaya S8300/S8500/S8700 PIMG Integration

Before doing the following tasks to integrate Cisco Unity Connection with the Avaya S8300/S8500/S8700 phone system by using PIMG units (media gateways), confirm that the Cisco Unity Connection server is ready for the integration by completing the applicable tasks in the Cisco Unity Connection Installation Guide.

1. Review the system and equipment requirements to confirm that all phone system and Cisco Unity Connection server requirements have been met. See the "Requirements" section.

•The voice messaging ports in the phone system connected by digital lines to the ports on the PIMG units.

To simplify troubleshooting, we recommend that you connect the voice messaging ports on the phone system to the ports on the PIMG units in a planned manner. For example, connect the first phone system voice messaging port to the first port on the first PIMG unit, connect the second phone system voice messaging port to the second port on the first PIMG unit, and so on. Alternatively, if you have multiple PIMG units, you can reduce answer times in the event of a PIMG unit failure by connecting the phone system ports to the PIMG units in a round-robin fashion. For example, connect the first phone system voice messaging port to the first port on the first PIMG unit, connect the second phone system voice messaging port to the first port on the second PIMG unit, and so on.

•The PIMG units connected to the same LAN or WAN that Cisco Unity Connection is connected to.

•If the PIMG units connect to a WAN, the requirements for the WAN network connections are:

•A license that enables the applicable number of voice messaging ports.

Centralized Voice Messaging

Cisco Unity Connection supports centralized voice messaging through the phone system, which supports various inter-phone system networking protocols including proprietary protocols such as Avaya DCS, Nortel MCDN, or Siemens CorNet, and standards-based protocols such as QSIG or DPNSS. Note that centralized voice messaging is a function of the phone system and its inter-phone system networking, not voicemail. Connection will support centralized voice messaging as long as the phone system and its inter-phone system networking are properly configured. For details, see the "Centralized Voice Messaging" section in the "Integrating Cisco Unity Connection with the Phone System" chapter of the Cisco Unity Design Guide Release 8.x at http://www.cisco.com/en/US/docs/voice_ip_comm/connection/8x/design/guide/8xcucdgx.html.

Programming the Avaya S8300/S8500/S8700 PIMG Phone System for Integrating with Cisco Unity Connection

The following programming instructions are provided as an example only. The specific programming for your phone system may vary depending on its configuration.

Caution In programming the phone system, do not send calls to voice messaging ports in Cisco Unity Connection that cannot answer calls (voice messaging ports that are not set to Answer Calls). For example, if a voice messaging port is set only to Send MWI Requests, do not send calls to it.

To Program the Avaya S8300/S8500/S8700Phone System

Step 1 Create a coverage path which contains the PIMG unit hunt group number as the coverage point.

Step 2 Assign the coverage path that you created in Step 1 to the user stations that must forward to the voice messaging ports on the PIMG units when calls are not answered or when the user station is busy, based on one of the Cisco Unity Connection call transfer types shown in Table 5-1.

Table 5-1 Call Transfer Types

Transfer Type

Usage

Release transfer

(blind transfer)

Program the user station to forward calls to the pilot number when:

•The extension is busy.

•The call is not answered.

Supervised transfer

Program the user station to forward calls to the pilot number only when the call is not answered (on the phone system, the number of rings before forwarding must be more than the number of rings to supervise the call). Confirm that call forwarding is disabled when the extension is busy.

Step 3 Use the Add Station <extension number> command (for example, Add Station 2999) to assign an extension number for each voice messaging port, which is a digital line that connects to the PIMG unit. Set the voice messaging port options (Table 5-2) and button assignments (Table 5-3), and press Enter.

Note We recommend that you distribute the voice messaging ports among multiple phone system line cards so that call processing can continue even if a line card becomes inactive.

Table 5-2 Voice Messaging Port Options for All Lines

Option

Setting

Extension

Enter the extension number of the digital line.

Type

Enter 7434ND (recommended).

You can also use the following settings. However, you must include the extension with each subscriber name when programming the phone system (for example, "3001 Jane Doe"). Otherwise, the integration will not function correctly.

•8434

•8434D

•8434DX

Note If the setting that you want is not available, contact the phone system manufacturer.

LWC Activation?

Enter y.

Restrict Last Appearance?

Enter y.

Display Module

Enter y.

Table 5-3 Button Assignments for All Lines

Button Assignment

Setting

1

Enter call-appr.

2

Enter call-appr.

9

Enter lwc-store.

10

Enter lwc-cancel.

Step 4 Use the Add Hunt <hunt group number> command (for example, Add Hunt 1) to assign a the voice messaging ports to a hunt group. Set the following options.

Table 5-4 Hunt Group Options

Option

Setting

Group Number

Enter the hunt group number.

Group Extension

Enter the pilot number for the hunt group.

Group Type

Enter ucd.

Group Name

Enter the display name for the hunt group.

Queue?

Enter N.

Step 5 Enter the group member assignments for the voice messaging ports that will answer calls and press Enter.

If you plan to set the voice messaging ports to either answer calls or to dial out (for example, to set MWIs), make sure that you include in the hunt group only the voice messaging ports that will be set to answer calls.

For smaller systems, include in the hunt group all voice messaging ports when the ports will be set to both answer calls and dial out (for example, to set MWIs).

Setting Up the Digital PIMG Units

Do the following procedures to set up the digital PIMG units that are connected to the Avaya S8300/S8500/S8700 phone system.

These procedures require that the following tasks have already been completed:

•The phone system is connected to the PIMG units by using digital lines.

•The PIMG units are ready to be connected to the LAN or WAN.

•The PIMG units are connected to a power source.

Fields that are not mentioned in the following procedures must keep their default values. For the default values of all fields, see the manufacturer documentation for the PIMG units.

Step 11 After the file is installed, a message prompting you to restart the PIMG unit appears. Select Cancel.

Caution Do not restart the PIMG unit until you are instructed to do so later in this procedure, even if the file installation fails. Restarting the PIMG unit at this step may prevent the PIMG unit from functioning correctly.

Step 12 Repeat Step 6 through Step 11 for each of the following files:

•Ami_<xx>.fsh

•Run<xx>FskEcho.dsp

•iNim<xx>.ibt

•iNim<xx>.ilc

•iNim<xx>.iap

Step 13 On the Configuration menu, select Import/Export.

Step 14 On the Import/Export page, select Browse.

Step 15 In the Choose File dialog box, browse to the file DNI_Cfg_Lucent.ini.

Step 16 Select DNI_Cfg_Lucent.ini, and select Open.

Step 17 On the Import/Export page, select Import File.

Step 18 After the file is imported, a message prompting you to restart the PIMG unit appears. Select OK.

Step 19 In the web browser, go to http://10.12.13.74.

Step 20 To sign in, enter the following case-sensitive settings.

Table 5-6 Sign-in Settings

Field

Setting

Username

Enter admin.

Password

Enter IpodAdmin.

Step 21 Select OK.

Step 22 Do the following substeps to configure an RTP port range of 16384 to 32767.

Caution You must set the RTP port range for the PIMG units if your system uses an RTP port range of 16384 to 32767. Otherwise, Cisco Unity Connection will not be able to answer calls, and callers will hear ringing or silence.

Step 28 Under VoIP Host Groups, enter the following settings for the first VoIP Host Group.

Table 5-9 First VoIP Host Group Settings

Field

Settings

Name

Accept the default or enter another descriptive name of the VoIP host group.

Load-Balanced

(Cisco Unity Connection without a cluster) Select False.

(Cisco Unity Connection with a cluster configured) Select False.

Fault-Tolerant

(Cisco Unity Connection without a cluster) Select False.

(Cisco Unity Connection with a cluster configured) Select True.

Step 29 For Cisco Unity Connection without a cluster, under Host List, enter the host name or IP address of the Cisco Unity Connection server and the server port in the format <host name or IP address>:5060.

For Cisco Unity Connection with a cluster configured, under Host List, enter the host name or IP address of the subscriber Cisco Unity Connection server (the second Cisco Unity Connection server that you installed) and the server port in the format <host name or IP address>:5060.

Step 31 In the second field, enter the host name or IP address of the publisher Cisco Unity Connection server (the first Cisco Unity Connection server that you installed) and the server port in the format <host name or IP address>:5060.

Caution Do not add a third host under Host List or a second host group under VoIP Host Groups. Otherwise, the Cisco Unity Connection cluster may not function correctly.

Step 32 Select Submit.

Step 33 Under Router Configuration, select TDM Trunk Groups.

Step 34 Under TDM Trunk Groups, select Add Trunk Group.

Step 35 Under TDM Trunk Groups, enter the following settings for the first TDM trunk group.

Table 5-10 First TDM Trunk Group Settings (Inbound Calls)

Field

Settings

Name

Enter Inbound_PBX_Calls or another unique name.

This TDM trunk group will handle all incoming calls from the phone system.

Selection Direction

Select Ascending.

Selection Mode

Select Linear.

Port/Channel Content

Enter the numbers of the PIMG ports that will handle inbound calls. For example, enter "*" for all PIMG ports, or enter "1-6" for the first six PIMG ports.

Creating a New Integration with the Avaya S8300/S8500/S8700 Phone System

After ensuring that the Avaya S8300/S8500/S8700 phone system, the PIMG units, and Cisco Unity Connection are ready for the integration, do the following procedure to set up the integration and to enter the port settings.

Step 3 On the Search Phone Systems page, under Display Name, select the name of the default phone system.

Step 4 On the Phone System Basics page, in the Phone System Name field, enter the descriptive name that you want for the phone system.

Step 5 If you want to use this phone system as the default for TRaP connections so that administrators and users without voicemail boxes can record and playback through the phone in Cisco Unity Connection web applications, check the Default TRAP Switch check box. If you want to use another phone system as the default for TRaP connections, uncheck this check box.

Step 6 Select Save.

Step 7 On the Phone System Basics page, in the Related Links drop-down box, select Add Port Group and select Go.

Step 8 On the New Port Group page, enter the applicable settings and select Save.

Step 10 On the New Port page, enter the following settings and select Save.

Table 5-28 Settings for the New Port Page

Field

Considerations

Enabled

Check this check box.

Number of Ports

Enter 8.

(If you want to use fewer than eight voice messaging ports, enter the number of voice messaging ports that you want to use on this PIMG unit.)

Note For a Cisco Unity Connection cluster, the Cisco Unity Connection server must have the number of voice messaging ports that are set up on the phone system for the PIMG integration so that this Cisco Unity Connection server can handle all voice messaging traffic for the Cisco Unity Connection cluster if one of the servers stops functioning. For example, if the phone system is set up with 16 voice messaging ports, this Cisco Unity Connection server must have 16 voice messaging ports.

Step 11 On the Search Ports page, select the display name of the first voice messaging port that you created for this phone system integration.

Note By default, the display names for the voice messaging ports are composed of the port group display name followed by incrementing numbers.

Step 12 On the Port Basics page, set the voice messaging port settings as applicable. The fields in the following table are the ones that you can change.

Table 5-29 Settings for the Voice Messaging Ports

Field

Considerations

Enabled

Check this check box to enable the port. The port is enabled during normal operation.

Uncheck this check box to disable the port. When the port is disabled, calls to the port get a ringing tone but are not answered. Typically, the port is disabled only by the installer during testing.

Extension

Enter the extension for the port as assigned on the phone system.

Answer Calls

Check this check box to designate the port for answering calls. These calls can be incoming calls from unidentified callers or from users.

Perform Message Notification

Check this check box to designate the port for notifying users of messages. Assign Perform Message Notification to the least busy ports.

Send MWI Requests

Check this check box to designate the port for turning MWIs on and off. Assign Send MWI Requests to the least busy ports.

Allow TRAP Connections

Check this check box so that users can use the port for recording and playback through the phone in Cisco Unity Connection web applications. Assign Allow TRAP Connections to the least busy ports.

Outgoing Hunt Order

Enter the priority order in which Cisco Unity Connection will use the ports when dialing out (for example, if the Perform Message Notification, Send MWI Requests, or Allow TRAP Connections check box is checked). The highest numbers are used first. However, when multiple ports have the same Outgoing Hunt Order number, Cisco Unity Connection will use the port that has been idle the longest.

Step 17 On the Search Phone Systems page, under Display Name, select the name of the phone system that you entered in Step 4.

Step 18 Repeat Step 7 through Step 17 for each remaining PIMG unit that will be integrated with Cisco Unity Connection.

Note Each PIMG unit is connected to one port group with the applicable voice messaging ports. For example, a system that uses five PIMG units requires five port groups, one port group for each PIMG unit.