When I'm in Mexico - I love to eat at the Palm Restaurant. Excellent Food and normally outstanding service. This last visit the service was a little spotty because they were very busy. They also have private rooms if you need to take clients to dinners

Even though the restaurant menu is a little bit pricy I believe the quality of the food is very good. I recommend you remember this is an american restaurant, the various plates are of a fairly large size!

The Palm is my favorite restaurant, so you can imagine my delight when I discovered I could go while in Mexico on a business trip! Unfortunately this was the worst experience I have ever had. We should have known when we walked in and it was empty, which they explained was because it is summer now. I have never seen a Palm Restaurant empty ! The drinks and appetizers were good, the problem was the steaks! We ordered 2 large NY Strips to share among 3 of us. The steak arrived looking barely cooked on the outside, we had to ask them to slice it for us, which is when we saw it was RAW inside. I asked for a few slices to be cooked some more, while the others started eating. They ended up having to discard almost 1/2 of what they were eating because it was very fatty and there was gristle! The slices I asked to be cooked came back medium rare, however veins and gristle through out. When I showed the waiter they just walked away. After looking at the other steak left and all the discarded pieces we couldn't eat, I asked for the manager. The waiters just stood there and after asking again they finally went to get him. He agreed that the steak wasn't cooked properly, looked at the plates with the discarded pieces that couldn't be eaten and apologized. He offered us another steak, dessert, which we declined, however I did ask for another glass of wine. He sent a dessert out anyway, which we Thanked them for but sent back. They took off only one steak and charged me for my extra glass of wine!!