Career Opportunities

Customer Service Representative

Job Details

Bedard Pharmacy & Medical Supplies is hiring a Customer Service Representative (CSR) for our Medical Supplies location in Auburn. This is a full-time position Monday thru Friday from 8:00 a.m. to 5:00 p.m., and rotating Saturdays from 9:00 a.m. to 1:00 p.m. When scheduled to work a Saturday, time off will be given during the week.

Job Summary

The Customer Service Representative:

· Learns the products and services offered by Bedard, the computer systems used, and the guidelines and regulations required by federal, state, and accrediting organizations

· Handles initial customer contact in person, over the telephone, or via the web. The initial customer contact may be with the client, a caregiver, a referral source, or a commercial account.

· Receives, qualifies, and processes all customer medical equipment and supplies orders in a timely, efficient, accurate, and courteous manner

The Medical Biller is responsible for verifying insurance coverage, insurance qualification requirements, and patient responsibility in a timely manner. The Biller will learn the requirements of the different insurance companies for each of the supplies, equipment, and services supplied by Bedard.