The Mass Effect Facebook Page has word that, contrary to previous indications, BioWare is actively looking at the negative backlash to the conclusion of Mass Effect 3 and the resolution of the Commander Shepard trilogy in the action/RPG series (which has apparently inspired FTC complaints). Here's word:

We are aware that there are concerns about a recent post from this account regarding the ending of the game. In this post it was stated that at this time we do not have plans to change the ending.

We would like to clarify that we are actively and seriously taking all player feedback into consideration and have ruled nothing out. At this time we are still collecting and considering your feedback and have not made a decision regarding requests to change the ending.

Your feedback and opinions are of the utmost importance to us. We apologize for any confusion this has caused. Our top priority regarding this discussion is to keep communication with you, our loyal fans, open and productive.

Lobster wrote on Mar 19, 2012, 09:45:I feel bad for the person who wrote that ending. It might not be the best ending I've ever seen but there's nothing intrinsically wrong with it.

I finished it last night. First time, I choose the Synthesis ending and I loved it. I was playing a Paragon male Shepard with Tali as a love interest and I thought it was a perfect end to his storyline. There are some pretty big plot-holes and inconsistencies, but overall it's good stuff.

Then I went back and tried the other two options and they were almost the exact same ending with some hue-shifting of effects. This is where they went fundamentally astray. They had the opportunity to cater to 3 completely different desires for an ending and just flubbed it. Destroying the Reapers should have been your expected ending. Reapers are blown up, galaxy triumphs; Shepard walks away from the explosion in slow-motion and then returns to the Normandy. Control would have been the perfect renegade ending, ending the war and catapulting humanity to the forefront of galactic superiority. Shepard lives on as an eternal emperor, wielding the ultimate power of the Reapers to maintain order.