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CA Business Service Insight 8.0, 8.01 and 8.1 End of Service Announcement

Date: March 19, 2013 To: CA Business Service Insight Customers From: The CA Technologies Business Service Insight Product Team Subject: End of Service Announcement for CA Business Service Insight 8.0, 8.01 and 8.1

CA Technologies is continually working to improve our software and services to best meet the needs of our customers. In accordance with our CA Support Policy and Terms (https://support.ca.com/), please consider this letter your written notification that we are discontinuing support for CA Business Service Insight 8.0, 8.01 and 8.1 beginning March 31, 2014. This will allow our Development organization to more effectively focus its resources on and add value to the next release of Business Service Insight.

At this time, we encourage you to plan for the migration to Business Service Insight 8.2 as soon as possible, so you can take full advantage of the latest new features and enhancements this release has to offer. New features for CA Business Service Insight r8.2 include:Internationalization & Localization CA Business Service Insight 8.2 has been internationalized / localized to support the following languages: English, French, German, Italian, Japanese, Simplified Chinese, Brazilian Portuguese and Spanish. Solutions and Integrations Enablement CA Business Service Insight 8.2 expands the product integration capabilities by exposing BSI objects through CA Catalyst 3.2 to allow easy integration. New ITPAM operators were developed to allow BSI to be part of process automation cross different CA products (e.g. catalog, SD, Clarity). Installation and Migration To reduce the interaction needed to install and configure the system, 3rd party pre-requisites are part of the installer.Content transfer CA Business Service Insight 8.2 supports the following additional entities: Template Library, Contract Template, Service Level Template, Adapter, Data Loading Form, Booklet, Contract Current Status, Timeslot Template

CA Services is available to provide consulting services for any or all parts of the upgrade, including analysis of the current system, preparation for the upgrade, testing, and performing the upgrade itself. Please visit www.ca.com/services.

Qualified local CA Business Service Insight Partners are also able to assist in any or all parts of the upgrade, including analysis of the current system, preparation for the upgrade, testing, and performing the upgrade itself. For more information and a list of partners in your area please contact your local CA Channel Partner Group office, (http:/www.ca.com/partners.aspx).

CA Technologies is committed to providing superior support to our customers using our technology solutions. CA Extended Support, one of the CA Technologies support offerings, is designed to extend support for CA Technologies software product versions or releases that have reached their End of Service Date. Please visit our website, CA Support Online (https://support.ca.com/), for more information.