Gen 4 slower than a pig on stilts!

Gen 4 slower than a pig on stilts!

I had posted in the community that my download performance was slower than upload, and is that way regardless of time of day. Of course, this initiated a string of nastygrams that I wasn't playing by the rules. So here's my data: Echostar XVII, beam 14, gateway 2, outroute 16. Here are the results from the Hughes speedtest. The sudden drop in performance is clearly evident. My SamKnows dashboard shows identical performance, with the degradation starting November 28th, and remaining at a low level, frequently below 1Mbs. Nothing has changed at my site, the dish has not moved (signal level is the same as it has been for years) and there is no change on either of the other two dishes alongside the Hughes dish... one steerable, one for Dish TV.

I ask for testmy.net speed tests because if I need to escalate to engineering, they will ask for this anyway.

Most important points to remember during this test:-do the tests while directly connected to the HughesNet modem with a LAN cable (NO third party Router or Wireless devices can be used)-use the 12MB size download test file ONLY if on Gen4 Service Plan-space each test at least 5 minutes apart-post your results URL here, it may look something like http://testmy.net/quickstats/C0RR0SIVE

Re: Gen 4 slower than a pig on stilts!

Frankly, Liz, the test you recommend, and its associated instruction set, further deflates my opinion of Hughes. You provide a speed test as part of the support options, but your engineers can't rely on your own diagnostic? I'm supposed to go to a third party site and utilize their test? Why does Hughes provide a speed test if your own people can't rely on it. I am totally flabbergasted!

Re: Gen 4 slower than a pig on stilts!

Though I am certainly not quoting any Hughes representatives, nor do I know for sure, but from what I've seen I have come to the conclusion that the Hughes test itself is for Hughes customers to get a general idea of their speed, but not much more, and while it normally tends to give accurate info, it can be wonky at times. Also, while it gives basic speed results, that's all it gives. No additional info.

The engineers rely on the testmy.net test not only for its accuracy, but also for the additional info it gives. It also tests speed in a very different way than the Hughes test.

Re: Gen 4 slower than a pig on stilts!

" You provide a speed test as part of the support options, but your engineers can't rely on your own diagnostic? I'm supposed to go to a third party site and utilize their test? Why does Hughes provide a speed test if your own people can't rely on it."

The answer is: Perceptions.

In the way-back-when Hughes only accepted their own in-house speed test. One major complaint was that it allowed Hughes to manipulate the results/ Another was that it was java based at the time. Still another factor was that there were only two Hughes platforms in use.

While they did update to a non-java based test many users still belly ached about in-house "tinkering".

Not all speed tests are going to report accurate results on a satellite connection due in part to the high latency inherent to a satellite connection. The testmy speed test works well with high latency among things such as logging results and allowing for manual tests of various sizes so that the results are accurate for a wide range of system platforms that Hughes has in use.

As a third party site that (should) put to rest the "manipulation" complaint.