2.0 Delivery Policy

2.1 Any order made via this site is an offer to purchase one or more products. When we receive a valid order we will accept the offer by confirming to you via email that we have received and are processing the order.

2.2 Your order will be delivered by Courier Post NON-signature service. Stirling Sports Online and Courier Post can not accept responsibility for non-signature items lost or stolen from the delivery site.

2.2.1 Your track and trace number will be emailed to you. These details will be available once your package has been picked up and scanned by the courier, normally towards the end of the day.

2.2.2 You can monitor the progress of your order through Track and Trace at Courier Post -www.courierpost.co.nz. The Courier will leave the package in a safe location.

2.2.3 Please advise us within 5 days of any non-delivery or damage of your Order.

2.3 We will not be able to alter your order once the order confirmation email has been sent.

2.4 Please provide a daytime delivery address where somebody will be available to accept your order. Should this be a business address, please advise the business name or building name.

2.4.1 Gift Vouchers are a virtual product and delivered by email only

2.5 We will not courier to Private Bags or P O Box addresses.

2.6 We can send orders internationally,

2.7 Delivery charges include packaging, delivery and insurance within New Zealand only, are signature required for Courier Post.

2.7.1 If the Courier attempts to deliver an item to you that requires the recipients signature, and no-one is available to sign for the item, they will then leave a ‘card to call’ at the delivery address.

2.7.2 If you request your order to be left somewhere, meaning no signature for proof of delivery is obtained, we will not be liable for any claims.

2.8 The standard 2-3 working day delivery service commences from receipt of payment to New Zealand residents for orders with payment received before 2pm on weekdays.

2.9 The priority overnight delivery to most New Zealand destinations for orders with payment received before 2pm on weekdays. Delivery will be the next working day in your region. There will be additional charges for this service.

2.10.1 You will receive the “Track and Trace” details of your order via email, once your order is dispatched. These details will be available online by visiting www.courierpost.co.nz and entering the tracking code included in the dispatch email. Our expectations are that the majority of orders received by 2pm will be shipped the same business day.

2.11 Estimated Delivery Times

2.11.1 If we receive your email order confirmation before 2pm on a weekday, your order should be sent the same day. However your order is received after 2pm on a week day then it will be processed the following day. A small number of orders may require extra processing time and will be dispatched the following business day. Your order may be delayed due to the following: 2.11.1.1 The item requested is currently out of stock; 2.11.1.2 Rural and some residential areas may take additional time; 2.11.1.3 Your credit card details are invalid; 2.11.1.4 Your billing address has been entered incorrectly; 2.11.1.5 The weekday is a public holiday.

2.12 International Freight charges (NZD)

2.13 To Australia, East Asia, North America, UK & Europe (some Countries, we are unable to deliver to)

2.14 We use E Retail Distribution. Delivery is 3-9 working days, and Freight is charged by weight. The average rugby jersey weighs approx 250 grams, the following freight costs are for orders up to 500 grams. If your order exceeds this weight we will contact you, alternatively please request a quote before placing your order. enquiries@stirlingsports.co.nz

2.15 Tracking Your Order (International orders only)You will receive the “Track and Trace” details of your order via email, once your order is dispatched. These details will be available online by visiting http://www.eretaildistribution.co.nz/ and entering the tracking code included in the dispatch email.

2.17 You may want to check with your local customs agent regarding duties and taxes as they vary depending on country.

2.18 Shipments destined to European Union countries are customs cleared in the United Kingdom for free European circulation by Customs Clearance Ltd (CCL) as the authorised agent. You may be contacted by them for payment of applicable duty/taxes. They notify the consignee by email and letter that the goods have arrived and inform them what the Duty/Vat payment is going to be. Once they receive that payment, the parcel is then shipped from the UK.

4.0 Returns Policy for Online Purchases

4.1 We will accept returns up to 14 days from the purchase date. The products must be in the same condition you received them in and the original packaging/labelling. - Swimwear, Underwear and Sale items are excluded from our Returns policy, except where they are faulty.

4.2 We will provide a no questions asked refund if you return a purchase with 14 days of the date of purchase as long as the item/s are in the “Original Packaging and Condition” along with a completed “Returns Form” and “Proof of Purchase”. We will process your refund in the same format as the original purchase .i.e., we will credit the same credit card number used to make the purchase.

4.3 Should you wish to exchange the item purchased for another item. You will need to provide proof of purchase and to pay any delivery charges applicable for the outgoing replacement item/s. The products returned or exchanged must be in a resalable condition with the original packaging intact and all labels etc returned with the item/s. Our Stores can accept your item for exchange, however if a refund is required they are not authorised to process this. Your item will be returned to the originating store, and on receipt the refund will be processed.

Repairs/Faulty Goods

4.4 Should you consider that the item purchased has a manufacturing fault that can be repaired, we will arrange to have the necessary repairs completed at our cost. Should the product be outside its warranty conditions, or the fault is caused through fair wear and tear, we should be able to get the product repaired at the customer’s expense.

4.5 When it is not possible or practical to repair a product, we will replace the product with the same or similar product if available. Should a replacement not be available you will be given the opportunity to either exchange it for another product to the same value as your original purchase price OR a full refund depending on your preference.

4.6 Returns Procedure

4.6.1 Use a carton or courier bag, pack product in the original packaging and send to us via a parcel carrier of your choice.

4.6.2 Complete the "Request to Return Product" form. Orders are delivered via a number of our stores, Your item will be directed back to the store of origin. We will email you details. Do not forget to place the fully completed returns form with your returned item in the courier package.

4.6.3 Returning the item to your local Stirling Sports Store: Our Stores can accept your item for exchange, however if a refund is required they are not authorised to process this. Your item will be returned to the originating store, and on receipt the refund will be processed. Please allow 4-5 working days.

Note: COD’s will not be accepted.

Please retain your shipment receipt until you have received your replacement, credit or refund.

4.7 Our normal returns policy does not apply to our Online Gift Cards. They are non returnable and non-redeemable for cash.

4.8 Swimwear, Underwear and Sale items are excluded from our Returns policy, except where they are faulty.

Product Details

The adidas Solar Boost - Black - Men's running shoe features a braided mesh upper that twists together thousands of strands of color to create an almost iridescent appearance while still offering plenty of wide open cooling. Beneath the foot, a concentrated wedge of Boost__¢ cushioning focused in the heel keeps every step feeling light, plush and energy-filled. Buy online now at Stirling Sports.