Patient information

Your comfort and confidence in your care is important to us

At Novant Health Thomasville Medical Center, our patients and their families come first. That’s why we do everything we can to help you get better and stay healthy. This includes making your stay with us as comfortable and convenient as possible.

For questions about admissions, discharges or other patient services, call

When you arrive, your first step before any inpatient or outpatient procedure is to visit our admitting department. Our staff of knowledgeable registrars can help you complete the necessary forms while answering any questions you may have.

Admitting Department Hours

Location

Hours

Main Lobby

Monday – Saturday: 6:00 a.m. to 6:00 p.m.

Emergency Department
(ask for Registration)

All patients being admitted after Main Lobby is closed.

What should I bring?

You may want to bring the following items for your stay:

Insurance card

Current medications

Sleepwear

Robe and slippers

Grooming items (toothbrush, comb)

Glasses and glasses case

Contacts and containers

Dentures and containers

Please mark all personal items with your name in case they are misplaced. Even though our hospital professionals will take care with personal belongings, we cannot be responsible for loss or damage of personal items.

Should I bring valuables?

Please leave all valuables, including jewelry and cash, at home. If you accidentally bring these items to the hospital, they can be stored in the hospital safe. If you have any security concerns or observe suspicious behavior, please contact the hospital operator by dialing zero and a security officer will be notified immediately.

Patient dining

In partnership with Morrison Healthcare Food Service, Thomasville Medical Center is working to redefine hospital food. To accomplish this, we have created the Great Living Menu. This program helps patients discover that eating healthy can also be delicious. We use fresh, wholesome ingredients that treat your taste buds and your body. We take it a step further by teaching patients how to continue making these healthy choices once they return home.

Our food services are available through the Catering to You system or our Dining On Call system. With Catering to You, we provide personal, restaurant-style service, with a nutrition expert discussing menu choices and taking your order. With Dining on Call, you can order meals when you’re ready to eat, with delivery within 45 minutes by a member of our friendly, professional staff.

Will I need to give consent for treatment?

During admission, you will be asked to sign a Conditions of Admission form to grant Thomasville Medical Center permission to treat you and to release medical information concerning your treatment to the insurance company.

Patient rights and responsibilities

When you arrive, you will also be made aware of your rights and responsibilities as a patient – as well as our privacy policy.

Prior to your hospital admittance, you should complete what is known as an advance directive. This legal document will help your doctors and loved ones make important decisions about your health should you be unable to speak for yourself.

Included in an advance directive is:

A written description of the medical care you would, or would not, want in the future if you are unable to speak for yourself. This description should be based on your values and what is important to you.

The name of someone who will make healthcare decisions for you if you cannot make them for yourself.

Discharge

Your doctor will determine when you are ready to go home and will provide you with written authorization of discharge. At that time, your doctor or nurse will review any instructions for follow-up care with you and provide you with a copy of these instructions. Your discharge plan may include information about:

Medications

Foods to avoid with your medicines

Use of equipment

Available community services

Care of your incision

Daily activities

Safety measures

Follow-up appointments and care

Pain management

Financial concerns

Lifestyle changes, such as stopping tobacco use

TMC to Home

Thomasville Medical Center is concerned about your well-being after your stay. That’s why we offer TMC to Home. This program helps patients recently admitted to the hospital successfully care for themselves once discharged.

We often assign specially trained case managers to assist patients who have recently been treated for congestive heart failure, chronic obstructive pulmonary disease / emphysema (COPD), diabetes, pneumonia or a heart attack. For more information about this program, contact case management at 336-474-3223.