When You Fail to Sell Your Dental Case Solution

One of the more frustrating aspects of dentistry is having a perfect case solution for a patient who refuses to take it. How you respond inside to that refusal speaks to your character. How you respond to the patient may be the difference between helping and getting paid for it, and losing that patient. I’ll be back after the break to tell you more.

– I’m Colin Receveur, and this is the Patient Attraction Podcast.

– My dad is a very successful dentist, and while I was growing up, I heard about many patients who refused case solutions that they really needed.

– I was always impressed by the fact that my dad didn’t condemn those patients for their decisions.

– Instead, he worked with each one to discover their level of commitment and came up with a solution to fit – even if it wasn’t the best solution.

– Now, I’ve worked with hundreds of dentists, and let me tell you that Dad’s approach isn’t universal.

– Some dentists take a patient’s refusal as a professional insult and refuse to serve them.