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With a population of over 18 million people, Mumbai is one of the world’s largest megalopolises. To put it mildly, the city can be unpredictable. But amid the chaos, Mumbai has one thing that is nearly 100 percent reliable: your lunch delivery. The dabbawalas of Mumbai are an institution. Dabbawalas deliver homemade lunches to workers across Mumbai—nearly 200,000 of them per day. Crisscrossing side streets on bikes, balancing trays that weight almost 150 pounds on their heads, this group of 5,000 men helps define the city. But it’s not just the staggering quantity or exhaustive work that sets these guys apart; their 99.9% delivery accuracy and incredible efficiency is the envy of delivery services the world over.

Vocabulary chunks to learn after watching the video :

• Mumbai has over 18 million people
• Amidst this chaos
• Your lunch delivery
• Homemade lunches
• This is how the system works
• He picks up your lunch
• They are sorted and delivered out into the city
• Lunch box
• They are delivering you a meal straight from your kitchen
• The most efficient logistics system in the world
• Per million transactions
• Less than 4 mistakes are made
• Side streets
• Balancing trays
• They help define the city
• 6 Days a week, monsoon or shine
• The train might be late
• You power may go out
• Your lunch will be on time