Login Service Not Available part umptieth?

I'm sure this has been posted a hundred times before, and I apologize for starting yet another new thread. It's late, I'm tired, I'm not feeling well and I don't have the self-discipline to run a dozen different keywords through the search, re-arranging those keywords in a hundred different combinations.

Soon as the client launches, the login window blacks out and it says that the login service is unavailable. I've heard that this is an effect many people have experienced due to ISP backbone issues resulting from Hurricane Sandy. My guild posted instructions on entering Open DNS settings to fix the problem.

Well, I did this, and those Open DNS settings are still listed in my network settings in the proper place. Except, my login screen still blacks out instantly and the same message, "Login Service Not available" appears.

I'll be calling my ISP tomorrow to see if they have anything to input, but I'm also posting here to see if anyone here has anything to input.

I'm sure a lot of people have demanded at least a few days of extra free service before their billion period renews. I'll freely admit that I"m none too inclined myself to pay for a service that I"m not receiving. The problem is, it's not so simple if the issue is on my ISP's end. If BioWare's login servers are available to enough OTHER people, they have the legitimate argument that it's not their fault and they're holding up their end of the bargain. And I have no idea what the "resolution" would be in that instance.

So for now, I"m just trying to find out as much information as I can, and see if I can make that connection to the login servers. I'll be talking to my ISP in the morning. If anyone has anything to offer here, please do so. I can say that setting up Open DNS servers hasn't worked.

Bronholz, I downloaded the latest version from your link and ran the installation program again, and the launcher still immediately blacked out. Login Service unavailable. Do I need to uninstall my current game client before re-installing from the latest version files?

Also, my computer's date/time settings are correct taking into account daylight savings time ending yesterday. How do I check the settings for my account? All I can find in my account settings here on the website are that it lists my time zone as GMT -5.

I'll see if I can just type tracert Launchpad.swtor.com and type out the output manually in Notepad, but it will take some time.

EDIT: I figured it out. Windows 7 is outrageously tantrum-y in absolutely **DEMANDING** that files be ***ONLY*** saved in "My Documents." I swear sometimes it threatens absolute corruption of every single byte of data on my hard drive when I try to force it to save something ANYWHERE else.

Anyway, here is the TRACERT information:

Spoiler

Tracing route to launchpad.swtor.biowareonline.net [159.153.92.48]
over a maximum of 30 hops:

I spoke with customer service for my ISP and they had the following to say:

1. If there was any problem on their end, ALL of my internet service would be affected. If there was any packet loss in the traceroute on their end, just contacting them online would have been very difficult, and since my phone service also goes through my cable modem, I might have no phone service either. But everything EXCEPT my SWTOR game client works perfectly normal.

2. I showed them the traceroute log and they said they recognize all of the hop IP addresses as theirs up to step 8. Step 8 also happens to be the first step where the latency shoots up from 10 ms to near 25. The "Request Timed Out" in Steps 6 and 7 is because some routers simply ignore pings.

3. They had me do a pathping to the Yahoo website and the first step also shows a 98% out of 100 loss. They explained that some pings are simply blocked. Yet when I try to access Yahoo in my browser it comes up instantaneously and completely normally. If there really WAS a 98% packet loss, the website would have come up, "Cannot find server."

I don't have a router, just a cable modem provided by my ISP. The tech send a signal to it and found that it worked perfectly well.

Given all of this, there CAN"T be any kind of problem on their end. If it's not on your end either, then there has to be some "middleman" step where the problem is occurring and I need to positively identify who it is.

I'm going to be calling Bioware tech support as well to see if they have anything to add.

Before I reached my ISP, I tried completely uninstalling the game client, and then defragging my hard drive and restarting Windows, before re-installing the game. This did not work either; "login service unavailable" immediately replaced the login screen soon as the client launched.

I also tried temporarily disabling my firewall software just in case. That didn't help either. Nor did the firewall software give me any trouble with SWTOR prior to my starting this thread.

I ran another traceroute and here's the output, it looks pretty much the same as the previous one...

Spoiler

Tracing route to launchpad.swtor.biowareonline.net [159.153.92.48]
over a maximum of 30 hops:

To further demonstrate point 3 in my post, here is a pathping to the website for Optimum Online for New York. They're my internet provider. I spoke with two of their customer service agents through the website chat feature, no latency or problems of any kind, but note the pathping results.

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The statements and opinions expressed on these websites are solely those of their respective authors and do not necessarily reflect the views, nor are they endorsed by Bioware, LucasArts, and its licensors do not guarantee the accuracy of, and are in no way responsible for any content on these websites.