FAQ

How do I check the status of my order?

With every order confirmation, you will be supplied your tracking number as provided by your shipping method of choice. Simply input your tracking number at the respective website of the shipping carrier to track the location of your shipment.

You may e-mail us at info@diveworld.ca for an update or if you have any questions. Please include in your message the order number, the name and address we shipped your order to, and the date your order was placed.

We are always happy to take your calls during business hours. Please call (416)-503-3483 to be quickly transferred to customer service.

Order Verification Process:

In order to protect you from credit card fraud or identity theft, all orders will be verified before shipping. All orders may require a 24-48 hour period of time for normal verification purposes. On occasion verification takes up to 5 business days. If we can’t verify the correct information, there will be a considerable delay in the processing of your order. We will notify you by phone or email if that should be the case.

All orders placed with a credit card, must submit the billing address of the credit card (where you receive your monthly credit card statements).

If the billing address is a P.O. Box we will require shipping to your residence or business address and that address must be listed with directory assistance.

If you need to ship to an alternative address, the shipping address must be listed with a yellow pages directory assistance, such as www.superpages.com.

My order was damaged in delivery. Who do I contact?

We package carefully so that your merchandise arrives ready to give you years of enjoyment. For your own protection do not sign for merchandise until you’ve inspected for damage.

If you’ve found damage or if merchandise is missing, please keep the original shipping carton and contact Canada Post Service office for a Damage Inspection Report. Canada Post will issue a Damage Call Tag. Contact our Customer Service Department with the Damage Call Tag number and we’ll arrange for reorder or credit.

Please don’t return the merchandise without going through these steps, because it will delay replacement of your order or the issuance of credit.

My merchandise is defective. Can I return it?

If you have problems with any item, call or e-mail our Customer Service Department and have your invoice number ready.

Can I cancel my order?

You may cancel your order for any reason before it’s packed, and you will not be charged. Please call our Customer Service Department to make sure that you order has not yet been packed.

If the merchandise has already been shipped you’ll have to pay all of the shipping and handling charges.