About us

We believe that communication doesn’t have to be as complex as it is. Our core offerings – CloudAgent and BrandAgent – redefine, simplify, and enhance the way in which you communicate, connect, and engage with your customers. Our PSTN grade multi-channel, Cloud-based platform and the services around it help your brand stand out. Ask for a demo today and explore Communication as a Service (CaaS)!

Vision

Make business communication seamless, intelligent, cost efficient, and easily available.

Mission

To provide scalable, multi-channel communication platform on Cloud to enterprises and entrepreneurs on an OPEX/transaction model and enable them to provide value-added communication services to their customers.

CASE STUDIES

Big Basket

Big Basket is India’s largest online food and grocery store, with over 10,000 products and over 1,000 brands. Big Basket sells products in categories such as fresh fruits and vegetables, grocery and staples, meats, personal care, and home and kitchen products.

Challenges Faced:

Ineffective voice/email customer management

Delayed Social Media responses

Non-scalable and significant Capex requirements

The Ozonetel solution –

CloudAgent

The Ozonetel impact:

Saved

~INR 5,00,000

of Capex investment

over2years

REAL-TIME

CUSTOMER SUPPORT

across various touchpoints –

social media,voice,andemail

CONSISTENT MANAGEMENT

AVERAGE HANDLING TIME (AHT)

of2.5 minutesdue to the

stability and robustness of solution

Achieved

industry leading

First Time Resolution

(FTR) of 85%

Kan Khajura Tesan

Unilever is a Consumer Packaged Goods conglomerate with more than $8 billion in annual advertising spend. The firm is rural-focused and has been experimenting with using mobile phones to substitute TV and outdoor advertisement. Ozonetel crafted Kan Khajura Tesan, an on demand-entertainment channel for Unilever to:

Connect with a media dark audience

Reach 30 million people

Create a “Spotify” featureon phones

The Ozonetel solution –

Brand Agent

The Ozonetel impact:

50 million

active usersfrom rural India

3.2 Lakh

missed callsfrom 28,000unique members

100 million

ad impressions

Shaadi.com

Shaadi.com is the world’s largest online matrimonial store. Part of People Group, it has more than 30 million members and has matched more than 3.2 million couples since its inception.

Challenges Faced:

No centralized visibility into leads

Manual data entry into CRM

Lack of connectivity between agent and CRM systems

The Ozonetel solution –

CloudAgent

The Ozonetel impact:

125%

efficiency

in lead management

Complete visibility

across India

due to CRM system

200%

growth

withno Capex

No capital expenditure

in technology

Anupam Mittal, Founder, Shaadi.com

“We rely solely on Ozonetel for managing our leads and ensuring that our members have a seamless experience as they reach out to us from our TV campaigns.”

Rural Shores BPO

RuralShores is a rural BPO, founded in May 2008 with the objective of assimilating rural India into the Knowledge economy by providing job opportunities to the rural youth. With 20 centers across 10 states, they currently employ 1,000 people and aim to expand to 500 centers.

Challenges Faced:

Distributed workforce management

Multi-lingual/ multi-state capability

Inaccessible rural locations

The Ozonetel solution –

CloudAgent

The Ozonetel impact:

10%

increase

in revenue

150%

increase

in agent productivity

2500%

growth

in support requirements

Zero

Capital expenditure

in technology

Maharaja Gokulavasan, Head of Delivery, Rural Shores

“We wanted a solution to support our voice processes across customers, processes, and languages on a distributed network. To add to this we were looking for a dependable and a scalable infrastructure. Ozonetel fulfilled our needs and we have been using their platform since August 2013.”

Agarwal Movers & Packers

Agarwal Movers & Packers is a service that helps people move their goods with ease and convenience. They have moved more than 74,000 households in 2014 alone and serve 60% of the Indian corporate and individual market.

Challenges Faced:

Missed business leads

Rapid growth

SLA breakages with corporate clients

Non-centralized calls

Shortage of employees with adequate skill set

The Ozonetel solution –

CloudAgent

The Ozonetel impact:

45% growth

of business

with no incremental cost

300

hires avoided

due to capability of platform

Zero

leads dropped

Informed

and profitable

decisions through

exhaustive analytics

Navneet Agarwal, Director IT, Agarwal Movers & Packers

“Opting for Ozonetel leaves me carefree about customer service and thus allows me to invest time in other areas of the business.”

Barbeque Nation

Barbeque Nation is one of the most successful casual dining restaurant chains in India, with more than 75 locations across the country and 300,000 people dining at their various outlets on a monthly basis.

Ozonetel enabled:

Single-number reservation service pan India

Seamless rotation of promotion offers

Seamless offer tracking

The Ozonetel solution –

Brand Agent

The Ozonetel impact:

Efficiency

of 165%

in lead management

Reduction

by 89%

in table booking issues

Zero

downtime

with promotion management

Nomissed queries

Prosenjit Chowdhury, Founder, Barbeque Nation

“Using Ozonetel allowed us to rotate promotions across all our restaurants and focus on meeting customer reservation needs without a hitch.”

IMS Health

IMS Health is a leading Global Information & Technology services company. They provide clients in the healthcare industry with comprehensive solutions to measure and improve their performance. Over 15,000 employees and 10+ petabytes of unique healthcare data allow it to service over 5000 clients across 100 countries.

Ozonetel facilitated:

Increase of pharmacist knowledge

Increase in sales rep attendance

Digital data availability in Vietnam

The Ozonetel solution –

BrandAgent

The Ozonetel impact:

10,640

pharmacists

contacted

64% of information

digitized and shared

on prescriptions and sales rep attendance

305%

increase

in sales rep attendance

Tim Walton, Managing Principal, IMS Health

“Ozonetel created a digital way to engage with pharmacists who are key in decision making for patients and has helped outcomes.”

Magnum Icecream

Magnum is an ice-cream brand owned by Unilever and sold across 100 + countries, grossing more than $1 billion in annual sales.

Ozonetel was chosen to:

Create buzz around the ice-cream brand

Drive consumer engagement

Create link to Twitter and other forms of social media

The Ozonetel solution –

BrandAgent

The Ozonetel impact:

647,000

People engaged

through the campaign’s brief

period of1 month

Shruti Kashyap, Media Manager, Unilever

“Our continued relationship with Ozonetel was leveraged to drive almost a million people to engage with their favorite celebrity and favorite ice-cream.”

YLG

YLG is a chain of salons and spas for cosmetic and aesthetic care. They have 33 salons across Bangalore and Chennai and aim to expand to 200 salons across India.

Challenges Faced:

No system to monitor performance of agents

Missed leads

Only 15% of contacts in CRM were being contacted

The Ozonetel solution –

Cloud Agent

The Ozonetel impact:

200%

increase

in call-answer ratios

150%

increase

in lead conversions

Improvement

in repeat visits

Enhanced

Agent efficiency

through real-time dashboard

CIDCO

City and Industrial Development Corporation of Maharashtra Ltd. aimed at improving infrastructure in Mumbai, and creating a self-sufficient, sustainable city on the mainland across Thane creek. The result is Navi Mumbai, one of the largest planned cities.

Ozonetel was involved in this project to:

Establish a facility for citizens to receive assistance during emergencies

Implement a stable and reliable system that would work even in the absence of electricity

Facilitate immediate and relevant action on receiving emergency calls

The Ozonetel solution –

Cloud Agent

The Ozonetel impact:

Significant decrease

in turnaround time

of response to emergency calls

150%

increase

in lead conversions

Increase in

overall efficiency

due to automated call flows

Complete

Audits available

withCall recording feature

Testimonials

Ozonetel has been a good partner for delivering Grameen Foundation's mHealth MOTECH service to the remote population...

All the registrations done from the website are recorded on Freshdesk. These are then uploaded on the Ozonetel platform...

Having evaluated different providers, we found Ozonetel to be extra-ordinarily reliable. Ozonetel plays an integral role in...

We evaluated companies and found Ozonetel to be best suited for our needs. Due to the per agent pricing model, we have...

The core expertise of Agarwal Movers & Packers Ltd is to help move people and their goods. Our expertise does not lie in running...

We have had a great experience working with Ozonetel. We are growing company and they have been a great partner with...

We are seeing more and more demand from our clients for CRM integrated telephony solutions. Cloud Agent for ZOHO CRM...

I wanted to take a moment to thank you all for your flawless support and client service. I must say that you guys truly go extra...

We rely implicitly on Ozonetel for managing our leads and ensuring that our members have a seamless experience as they...

Using Ozonetel allowed us to rotate promotions across all our restaurants and focus on meeting customer reservation needs...

We wanted a solution to support our voice processes across customer/process/language which would be on a...

In a data-blind environment in Vietnam, Ozonetel enabled us to create a digital means of engaging with pharmacists who are key...

“Ozonetel has been a good partner for delivering Grameen Foundation's mHealth MOTECH service to the remote population. Integrating with Kookoo worked well for our mHealth solution as it allowed us to focus on our backend rules engine and call flow logic to provide services for improving healthcare and healthcare delivery while Kookoo handled the voice and short messages delivery over mobile network. This flexibility is unique. Operational issues have been few; responses from Customer Care were prompt.” - Kamalika Sen, Senior Program Manager, Grameen Foundation

“All the registrations done from the website are recorded on Freshdesk. These are then uploaded on the Ozonetel platform and the platform dials out to the registered customers. The Ozonetel and FreshDesk integration is very flexible and we don’t have to buy any hardware and software. Our agents can start dialling using a URL. We can ourselves design the calling pattern whether outbound or inbound using this solution. Aspiring Minds used Inbound calling largely for support and Outbound calling for marketing and sales for all registrations done on the website.” - RaviRaj Chauhan, Aspring Minds

“Having evaluated different providers, we found Ozonetel to be extra-ordinarily reliable. Ozonetel plays an integral role in helping Zomato scale.” - Pankaj Chaddah, Founder, Zomato

“We evaluated companies and found Ozonetel to be best suited for our needs. Due to the per agent pricing model, we have managed to keep the overall CS cost at just under 0.5% of the overall revenue while revenue has grown 10 fold over 2 years. Due to the stable and robust solution we are consistently managing AHT of 2.5 minutes and are able to achieve industry leading FTR of 85%.” - Hari Menon, Co-Founder & CEO, Big Basket

“The core expertise of Agarwal Movers & Packers Ltd is to help move people and their goods. Our expertise does not lie in running a customer support center which requires technology experts and huge capital investments. We opted for Ozonetel which is managing our voice communication for the last 48 months. We find the platform stable which leaves us carefree,allowing us to invest time in other areas of business.” - Navneet Agarwal, Director IT, Agarwal Movers & Packers

“We have had a great experience working with Ozonetel. We are growing company and they have been a great partner with solid technology and a responsive team to help us tackle the market.” - Valerie Wagoner (CEO), ZipDial

“We are seeing more and more demand from our clients for CRM integrated telephony solutions. Cloud Agent for ZOHO CRM offering makes our users more productive, increasing the value of their delpoyment. We are very pleased to partner with Ozonetel.” - Ian Wenig, VP Business Development, ZOHO Corportation Pvt Ltd

“I wanted to take a moment to thank you all for your flawless support and client service. I must say that you guys truly go extra mile to resolve your customers' issues. Very well done!” - Adita Gupta , Partner Operations Associate, SOKRATI

“We rely implicitly on Ozonetel for managing our leads and ensuring that our members have a seamless experience as they reach out to us from our TV campaigns.” - Anupam Mittal, Founder Shaadi.com

“We wanted a solution to support our voice processes across customer/process/language which would be on a distributed network. This is a complex requirement. To add to this, we were looking for a dependable and a scalable infrastructure. Ozonetel fulfilled our needs and we have been using their platform since August 2013.” - Maharaja Gokulavasan, Head of Delivery, Rural Shores

“In a data-blind environment in Vietnam, Ozonetel enabled us to create a digital means of engaging with pharmacists who are key in decision making for patients, enabling better outcomes and treatment.” - Tim Walton, Managing Principal, IMS Health