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New Shanghai, a new pork free (Halal) dim sum restaurant with a wide selection of choices is now opened in Pavilion, at first glance you'll recognise this eatery by their Shanghainese and traditional Chinese interior design. New Shanghai concept is like a bakery where you select your dim sums at the counter and choose to eat in or take away, not a typical dim sum restaurant but more unique with their new concept. For steamed items, just select and hand them to the waiters and they'll steam it then send the fresh and hot dim sum to you.

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comments:

Anonymous
said...

This merchant is a scam...

On 12th December, they declined to honour any Groupon promotional vouchers. The terms and conditions stated clearly "Mondays to Fridays (excluding local public holidays)". However they declined the voucher citing that it was a public holiday in Selangor (mind you, it is a replacement state holiday for the Sultan's birthday). Obviously they also forgot that Pavillion is in Kuala Lumpur and is a working day proper...

The manager, Derrick, was nowhere to be seen at the outlet and hiding behind the security of the phone, stating he was not working and observing the holiday. There was a horde of angry crowd and nothing was done. Unfortunately this speaks for the kind of manager that's nowhere to be seen when there's an issue to address. Working staff are zombies hiding behind the counter, carrying on like nothing is wrong... Requested for escalation but Derrick claimed he is the only "management level staff" that we can talk to, and he was twisting and turning, blatantly denying the mistake and refusing to honour...

Left with a very foul experience. Pricey (even with the discount coupons) and nothing to shout about. Avoid at all cost like a plague...

Just pissed that merchants deny consumers on technicalities of "terms and conditions" when it's things the consumers overlook, but refuse to honour the coupon when the agreed upon "terms and conditions" held true. One time and definitely the last time...