Human Resource Skills

Improve your workplace environment

It's a given that a sales rep's relationships with clients can make or
break a sale, or that customer service personnel need to be truly customer-focused,
service-oriented, and polite on the phone. But everyone, no matter
what his/her position within a company, can benefit from improved human
resources and interpersonal skills. A manager has to find a way to
get along with reports. Assistants need to know how to promote their
strengths to their supervisors. And we can all learn from working as
a team.

Choose from a broad range of subjects and courses - covering everything
from dealing with difficult co-workers and managers to negotiation and selling
techniques - designed to help you improve your workplace environment. Click
on a link below to learn more about a specific course, its content, delivery
method, and materials.

Courses

Handling Difficult People

Difficult People; How to Deal with Them

AM010

That's No Problem! A Problem-Free Approach to Problem Solving

PROBL-44

It's a Jungle Out There! Dealing with Difficult People

JUNGL

Supervising Difficult Employees

DIFEM

Developing a Positive Attitude

Attitude: A Little Thing That Makes a Big Difference

BA012

Attitude: The Choice is Yours (Audio)

EITH2-40

Attitude: The Choice is Yours (Text)

EITH2-44

Activities to Enhance the Good, Bad and Ugly Attitudes Instructor

BA072-32

Communication Skills

Effective Communication: It's Your Responsibility

BA068

Giving and Receiving Criticism

BA042

How to Talk: Secrets of the Great Communicator

BA035

Communication That Works

BA021-40

The Art of Giving and Receiving Feedback

FBACK-44

Writing for Business Results

BUSWR

Better Business Writing

Effective Meeting Skills

Conflict Management

The Creative Use of Conflict

BA022-40

Conflict Management: The Your Turn, My Turn Resolution

BA067

Giving and Receiving Criticism

BA042

Managing Workplace Conflict

SOLV-44

Negotiating with Confidence

Negotiate with Confidence (Audio)

NEGOT-40

Negotiate with Confidence (Text)

NEGOT-44

The Three Rules of Win-Win Negotiating

BA043

Successful Negotiation

Effective Listening

Listening for Results: How to be an Attentive Listener

BA019-40

Listen Up: Hear What's Really Being Said

TAKE-44

The Six Essentials of Effective Listening

BA063

How to Listen and Double your Influence with Others

BA036

Inspire Any Audience: Presentation Tool Kit

Presentation Skills for the Professionally Petrified

AM002

How to Prepare a Powerful Presentation

BA031

How to Deliver a Winning Presentation

BA032

Delivering a Winning Presentation Every Time

BA090

High Impact Presentation Text

PIKES-44

Practical English and the Command of Words

ELIM07

Better Business Writing

Effective Presentation Skills

Giving and Receiving Feedback

50 One Minute Tips to Better Communication

Managing Disagreement Constructively

Customer Service Skills

Customer Service: You're in Control

BA014

Customer Service Excellence: It's in the Details (Text)

DTAIL-44

Customer Service Excellence: It's in the Details (Video)

BA047

Serving Your Customers a Can-Do Attitude

BA071

Making Customers Happy

BA037

Keeping Customers Coming Back

BA038

Everybody Serves Customers

BA017-40

Outstanding Customer Service

CARE2

Sold on Selling: Skills and Techniques

High-Impact Telephone Selling

BA039

Red-Hot Cold Call Selling

BA050

Seven Qualities of Top Sales People

BA025

Seven Steps to Sales Success

BA026

Building and Closing the Sale

Call Center Success

Telephone Communication Skills

10 Skills for Better Telephone Communication

BA058

Keep Them Calling: Superior Service on the Telephone (Text)

COURT-44

Keep Them Calling: Superior Service on the Telephone (Audio)

COURT-40

Quality Customer Service

Calming Upset Customers

Customer Satisfaction

Telephone Courtesy and Customer Service

Stress Management

Successfully Managing Your Job and Yourself

AM025

Lighten Up! The Power of Grace Under Pressure

AM014

Guiding Employees through Change

BA008

Managing Stress Text

STRES-44

Making Change Work for You (Text)

CHANG

Conducting Performance Appraisals

Conducting the Performance Appraisal: Be a Coach, Not a Judge

BA048

The Human Touch Performance Appraisal 1

HUMAN-40

The Human Touch Performance Appraisal 2

HUMAN-44

Effective Performance Appraisals

Diversity Management

Diversity Management with Dr. R. Roosevelt Thomas

BA011

Managing Diversity: A Business Decision

BA077-40

Handling Diversity in the Workplace: Communication is the Key

DIVER-44

Taking the Step Up to Supervisor

Taking the Step Up to Supervisor

BA041

Taking the Step Up to Supervisor

ALWAY-40

Taking the Step Up to Supervisor

ALWAY-44

Motivating Salespeople to Peak Performance

BA029

Coaching and Counseling for Sales Success

BA030

1001 Ways to Energize Individuals

ENRGZ

1001 Ways to Energize Teams

1001T

1001 Ways to Energize Organizations

ORGNZ

1001 Ways to Energize Employees

BA065

Improving Workplace Performance through Coaching

COACH

You Can't Do It All: Effective Delegation for Supervisors

EMPW2

Empowerment Works: A Guide for Supervisors and Employees

EMPMT

Excellence in Supervision

Sexual Harassment Prevention

Sexual Harassment: Situations for Discussion Training Kit

BA007

Sexual Harassment Awareness: What You Need to Know

BA085

Sexual Harassment Reminders: Responsibilities for Managers

PR0456

Sexual Harassment Reminders: Solutions for Employees Video

PR0458

Sexual Harassment for Managers: Zero Tolerance

PR0451

Stopping Sexual Harassment Before It Starts (Audio)

HARAE-40

Stopping Sexual Harassment Before It Starts (Text)

HARAE-44

Managing Employees: Legalities in the Workplace

Legal Issues for Managers (Video)

BA089

Legal Issues for Managers (Audio)

BEYON-40

Legal Issues for Managers (Text)

BEYON-44

Doing the Right Thing: Ethics in the Workplace

ETHIC

I Have to Fire Someone!

FIRE

Documenting Employee Discipline

How to Legally Document Employee Discipline

BA010

Documenting Discipline

DOCUM-44

Coaching and Counseling

Managing Change at Work

Mentoring

Team Problem Solving

Empowerment: A Practical Guide for Success Group

Project Management

Managing Personal Change

Career Development and Personal Improvement

The Platinum Rule

BA056

Charisma

BA057

Simplifying Your Work and Your Life

BA065

Self Esteem: The Power to Be Your Best

ESTEM

Goals and Goal Setting

Developing Positive Assertiveness

Successful Lifelong Learning

Time Management

Juggling Priorities; How to Balance Your Life

BA061

Focusing on Your Priorities:Getting More Work Done

BA033

Maximizing Your Productivity

BA034

Brian Tracy on Time

TMAN-40

Investing Time for Maximum Return

TRAP-44

How to Get Everything Done

DONOW

Attitude

Personal Time Management

Organizing Your Workspace

Developing Self-Esteem: A Guide for Positive Success

Managing Stress for Mental Fitness

Interviewing Skills

How to Hire the Best Person Every Time

BA013

Interviewing: More Than a Gut Feeling 2 (Audio)

FEEL-40

Interviewing: More Than a Gut Feeling 2 (Text)

FEEL-44

Don't Stop with the Want Ads: Conducting a Successful Job Search

SERCH

Job Strategies for New Employees

JOBST

Effective Performance Appraisals

Teamwork Skills

Team Up for Success: Building Teams in the Workplace

BA049

Making Teamwork Work: How to be an Effective Team Member

BA020-40

Team Up for Success

TEAM2

Leading Teams

Teamwork: 10 Questions & Solutions to Achieve It

BA059

Leading Teams: The Skills for Success (Audio)

LEADT-40

Leading Teams: The Skills for Success (Text)

LEADT-44

Meeting Openers: Presented by Tim Conway

BA053

Mentoring for Success

MENTR

Effective Project Management

PROMA

Facilitation Skills for Team Leaders Group

Team Building: An Exercise in Leadership

Motivating at Work

Train-the-Trainer

32 Activities for Coaching and Mentoring Instructor

AM031-32

45 Activities for the Organizational Leader Instructor

AM074-32

A Collection of Icebreakers, Attention Keepers, and Activities Instructor

AM032-32

Training Other People to Train Instructor

AM075-32

High Impact Training Instructor

AM060-32

The Complete Guide to Effective Facilitation Instructor

AM073-32

Training that Works! A Guide to On-the-Job Training

OJT

Developing Effective Training Sessions

Receive more information on the Human Resources Skills

Contact us at 1-800-233-0259 Monday through Friday, between 8:00 a.m. and 5:00 p.m., Eastern Time or speak with your Training Consultant for more information on this program.