Great customer service is delivered from the first touch-point to the last. Its starts with your selection of suppliers, and continues through your organization - from the first line of contact when the phone rings, to order entry - and all the way through to the moment your program is delivered to the client and their end-users.

Does everyone in your company know that they are personally responsible for creating a " World-Class Customer Experience " that…

For marketing to be effective, it first has to happen. We all know how difficult that can be with so many customers to serve and so many fires to fight. The secret is to integrate marketing into everything you do to make it automatic so it happens with or without you, so you're constantly building marketing momentum, and so you're growing your business every single day. All you need is the right mindset and a few systems, and you'll quickly be a marketing machine. Here are some tips to get…

Have you noticed how today that when you focus on being smaller you actual can make a huge impact? It seems that when you take the time to make small changes in your messaging and marketing strategy, or your focus that your business can actually grow because you are paying more attention to longevity versus immediate/huge profits.

Many of the larger companies today are changing their messages and going smaller while getting the same point across. Take for example, Marshalls and TJ…

Like most business out there today, the name of the game is to keep an eye on expenses. We hear it all the time from even our most successful customers..." We're cutting back right now..." And we all should...find smart ways we can do more with less.

However, there is one thing your should always keep in mind...this is a PROVEN FACT:…

Two American cities Moscovians recognize immediately are: New York and Houston.

New York because it is the most often visited city. Houston because of NASA. Russians love space and they love their space program. They probably know more about NASA than most Houstonians.

I live in Moscow now, although I moved here from the Greater Houston Area. I am a business mentor for HTC. Now, I work at the National University of Science & Technology in Moscow. I am the Director of…

What is Servant Leadership and GiveFirst Networking all about? Is that a soft unmeasurable thingy, or something that impacts the bottom line?I get asked that often. InHouston and InCity stand on the principals of Servant Leadership Networking and GiveFirst Networking as THE right way to network. You've heard my story. So, I'd like to share…

INHOUSTON – KATY PREIMER BUSINESS PROFESSIONAL NETWORKING MIXER
Networking Like A Pro with Brian Hilliard

InHouston/Katy Premier Business Professional Networking Mixer is hosting Guest speaker Brian Hilliard, author of best-seller "Networking Like a Pro", is on New York best seller list for 2011. He will be speaking around 7:00 pm and… Continue

Each week I meet roughly 3 to 5 entrepreneurs or professionals just through my routines of grocery shopping, church, bookstore sittings, and trips to the gym. About 50% of those that I meet do something that interest me & that I may be able to use. What's shocking to me is that of those 50%, half of them do not have what I consider essential... a website.

We are presenting a seminar on LinkedIn as part of the Business Success Seminar series conducted by Lone Star Small Business Development Center and the Lone Star College-Cyfair. This is a FREE event that’s geared towards educating you on successfully using Social Media to create Inbound marketing, building a huge network, and Search Engine Optimization for your business.

Discover your industry peers, get business advice, and maybe even gain a client. We will reveal…