15 comments:

I used to sell Appliance warranties for Sears when I was in college...I might have cut you a deal on the fridge too (being you're my sister and all) but not before you renewed on the washer, dryer, microwave, and lawn mower!

What a wonderful story! I'm so glad that the lady on the phone was so helpful to you. I mean, that's what customer service reps are there for, right? To serve the customer?

I remember when I was working at RadioShack, my manager could get AT&T to do basically anything he wanted them to--if he liked the customer he was trying to help. It was actually a lot of fun to watch him smooth-talk customer service into doing what he wanted them to.

I so agree Heather that it's about being nice to everyone. I think we have all known a "salesman" who turns it on and off according to what he/she wants. I believe the truth always comes out...eventually.

"Charity is accepting someone who has let us down; or resisting the impulse to become offended when someone doesn't handle something the way we might have hoped...The best and most clear indicator that we are progressing spiritually and coming unto Christ is the way we treat other people..."-Marvin J. Ashton