Erazor Bits

A Method:CRM Success Story

Overview

“There are no limits to what I can do… it’s boundless in my eyes. Method can shift in any direction I want to go.”

— Khalid Shehady, CEO Erazor Bits

When Erazor Bits, a custom apparel company, wanted to expand their services to include drop shipping capabilities, they needed a cloud-based system to remotely manage orders, production, warehousing, and shipping.

Learn how Method:CRM helped Erazor Bits develop a system to manage a product list of over 5,000 items, while saving them over $100k in salaries.

The Challenge

To take Erazor Bits to the next level, CEO Khalid Shehady expanded his custom apparel company’s offering to include drop-shipping, giving customers the flexibility of having production, warehousing and distribution, all under one roof. To get there, order processing and shipping needed to be automated. Khalid was able to create simple macros to semi-automate the process on his own, but there was still a significant amount of manual work involved.

On top of integrating a totally new service into his company, he needed it to be completely cloud-based, as he and his family were moving from New Jersey to Aruba.

In order to fully automate the process and ensure he could manage the business from abroad, Khalid needed a sophisticated solution that could both import orders and export shipping labels. That’s where Method’s API and customization team came into play, creating tools to empower Khalid’s business.

The Solution: Method

“I have complete push button technology.”

— Khalid Shehady, CEO Erazor Bits

To create the custom solution that Erazor Bits needed to automate their drop-shipping offering, the problem – and solution – broken down into 3 key components:

Order Entry
What previously took hours, now takes minutes. Hundreds of orders are processed near-instantaneously, gathered within a spreadsheet which is then imported into Method. From there, sales orders are created, shipping costs are calculated, and everything is synced with QuickBooks – all done automatically with Method, of course. Orders are organized based on whether they’re heading for the warehouse or shipping boxes, then distributed accordingly.

Order Shipment and Invoicing
After the orders are sent through, it’s time for shipping. And thanks to Method integrating with ShipStation, shipping is made simple as well. Erazor Bits is now able to access each of their warehouses remotely, and at the click of a button, packing slips and shipping labels are printed, and orders are shipped to their customers. This new process saves time and increasing efficiency for the warehouse floor staff, who now dedicate their time to getting products into their customers’ hands.

With that same click of a button, invoices are automatically generated and sent directly to the customer. And of course, the information is all synced to QuickBooks.

Inventory Management
Perhaps best of all, Method’s custom system for Erazor Bits updates and manages inventory after orders are processed and shipped. Khalid can pull a report that not only gives an update on remaining inventory, but goes the extra step to suggest how much should be reordered of each product, based on sales history and current stock levels.

The inventory management function can also be used to create POs and email vendors to reorder any products that need re-stocking.

Business Benefits

“Working with Khalid, we determined what the most painful and time consuming tasks are in his business, and pushed the limits of the Method platform to solve those problems.”

— Jason, Lead Solutions Specialist at Method

If there’s one thing that all business owners wish they had more of, it’s more hours in a day. And with Method, that’s exactly what Khalid gets. The customized solution that Method created for Erazor Bits saves him five hours each day, which he now uses to develop other parts of the business.

“What I do on a daily basis would require three people to do… and I do it myself!”

— Khalid Shehady, CEO Erazor Bits

Not only is Khalid using Method’s cloud-based automation tools to grow his business, he’s growing the product line that Erazor Bits offers, providing customers with more options for customized apparel and glassware.

About Method’s Customization Services

As an SMB, we know that when it comes to finding technology to help your business, one size does not fit all. And that’s where our Customization Services team come in. They’ll work with you to understand your problems, and create tailored tech solutions for your needs. What does it really mean for you? It means you can focus on what matters most: growing your business.

“As a Method consultant, working with Khalid has been incredibly rewarding. Together, we determined the most painful and time consuming tasks in his business, then pushed the limits of the Method platform to solve them. Khalid often tells me that he spends a lot more time with his kids because of the time saved with his custom solution in Method. Makes me smile every time!&rdquo:

— Jason, Lead Solutions Specialist at Method

“Over the past year, I have had the privilege to work with Khalid on a variety of unique projects. We have developed a relationship where Khalid places a great deal of trust in his consultants. This has provided us with the opportunity to build and develop solutions that are able to simplify complex problems. I’m proud of the solutions that Jason and myself have delivered to Khalid and always look forward to the next project.”

— Russell, Business Solutions Specialist at Method

Who are our Business Solutions Specialists?

Jason is a Lead Solutions Specialist at Method, and has been with the team for four years. When he’s not busy creating customized tools for Method customers, you can find him on the road play guitar in his band, or hanging out at home with his two dogs.

Russell is the other half of our Solutions Specialists team. In his time away from the office, Russell spends his time exploring the world – and Toronto’s wide variety of sunny patios.

About Erazor Bits

Headquartered in Barnegat, New Jersey, Erazor Bits designs and manufactures t-shirts, jackets, glassware and over 5,000 other products to both online and brick & mortar retailers across America.

CEO Khalid Shehady has always been hands-on with the business, and when he identified the opportunity to offer drop-shipping to his retailers, things changed significantly. By becoming the producer, warehouse, and distributor for their clients, Shehady’s idea quickly blossomed into over one-third of their business, a number which is growing every day.

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