Tuesday, December 4, 2018

If you wish to close/deactivate your Mercatox account, you will need to raise a support ticket and our support staff will permanently disable your account. You cannot delete your own account for security reasons.

There are a 2 ways that you can enable 2FA on your Mercatox account.We strongly recommend that you enable 2FA on your account to ensure an added layer of security.• Email — You can choose to be emailed a verification link so you can authorise each action via emails sent to your registered email address.• Google Authenticator — Google Authenticator you can download from the Google Play and App Store. To use Google Authenticator, install it on your mobile device either from the Google Play or App Store and follow the instructions from within the app.

• Set a strong Password• Set up a Two Factor Authentication (2FA).• Use a Unique Email Address• Avoid using shared or public devices and networks to access online services.• Always log off after completing your activities.• Never tell anyone your passwords.

If you are trying to withdraw your funds there is 2 ways to confirm your withdraw: by e-mail (you will get an e-mail with confirmation link) or by Google Authenticator — in that case no e-mail will be sent to you.

You can Withdraw any cryptocurrency coin held in your Mercatox account by using Withdrawal button. Withdrawals can be made to any relevant address such as a personal wallet or an alternative exchange service and must match the same coin you are withdrawing. .

TRADING PROMO AIRDROP BANANO (BAN) ON MERCATOX HAS BEEN FINISHED
Dear users!
Mercatox is glad to announce that 1000000 BAN AIRDROP promotion has finished.
Rewards have been given to:
Read more:
https://mercatox.com/news/ban-promo-finished…
Mercatox team

Blockchain transactions are not instant and require verification via ‘Confirmations’. The Confirmations occur when transactions are confirmed to be legitimate by miners. This confirmed block will be added to the Blockchain and continues to be confirmed as new blocks are added.

We are not performing these Confirmations or have any control over the time in which these Confirmations are completed. The Confirmations are completed by miners on the Blockchain. Transactions with higher fees will are far more likely to be added to a block first.

If you have made a deposit to an address in your Mercatox account, and you can not see it in your wallet, there may be a number of reasons. Raise a ticket with subject “Missing Deposit” and wait for answer from support agent