I am SO sorry that I took so long to get back to you! My life has been pretty busy lately due to the fact that my house was partially destroyed by a natural disaster, so I haven't actually been able to fix my friend's phone yet. I was hoping that you (or anyone) could help me some more. The phone WILL boot into both recovery and download mode, but when I boot it into recovery mode it displays this:

By the way, it really says "Appling". Also, I wanted to ask another question. How do I get the camera pictures off? And will flashing the recovery reset the phone, causing my friend to lose her data? I don't mean to annoy people by re-asking questions, but my friend trusts me with this and I don't want to let her down. Thanks!

I am SO sorry that I took so long to get back to you! My life has been pretty busy lately due to the fact that my house was partially destroyed by a natural disaster, so I haven't actually been able to fix my friend's phone yet. I was hoping that you (or anyone) could help me some more. The phone WILL boot into both recovery and download mode, but when I boot it into recovery mode it displays this:

By the way, it really says "Appling". Also, I wanted to ask another question. How do I get the camera pictures off? And will flashing the recovery reset the phone, causing my friend to lose her data? I don't mean to annoy people by re-asking questions, but my friend trusts me with this and I don't want to let her down. Thanks!

What you are seeing in recovery is normal. This is what the stock recovery looks like. Flash a custom recovery twrp 2.8.0.0 is the best choice for this problem and it will not erase anything on the device.

You want to use odin to flash the recovery. Make sure the reboot option is not checked. After it flashes disconnect from pc and remove battery. Press and hold vol+, home, and power then insert battery. This will bring you into recovery. Connect phone to pc and since you have twrp 2.8 you will be able to access internal and external sdcards. Just copy whatever you want from them.

Once you get all the data you need off the device we can work on fixing it.

Thanks! My friend also wants me to ask you if activating a different phone in the meantime would in any way mess up the old one or cause it to reset once it's turned on. I know the "hands-free activation" feature that these phones come with can sometimes cause phones to reset themselves because it's happened to me multiple times. Could anything bad happen if she did this? Thanks again!

Thanks! My friend also wants me to ask you if activating a different phone in the meantime would in any way mess up the old one or cause it to reset once it's turned on. I know the "hands-free activation" feature that these phones come with can sometimes cause phones to reset themselves because it's happened to me multiple times. Could anything bad happen if she did this? Thanks again!

Since the device wont boot it can not connect to sprint and cause any issues. All the instructions I gave you above will only get you to a recovery so you can copy data from device. It still wont boot till we do further fixes. Once you get everything backed up let me know and we will TRY and get it working again. Not sure if the device is completely broken till we try a few things.

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