Terms & Conditions

Open Monday to Friday 8.30am to 5pm. Saturdays 9.00am to 1.00pm. Closed on Bank Holidays. We are closed from December 24th until 1st working day in the new year.

Guarantee

Our aim is your satisfaction. If you are not completely satisfied with any of the goods we supply please inform us.

Terms of Business

Designs and colours of products may vary. All prices are VAT inclusive at the current rate where applicable. We reserve the right to change the prices of products at any time without notice.

Damage during or missing in Transit

Missing items or Damage to goods in transit must be notified to us immediately, on receipt. You must delete “in good condition” from the consignment note writing “unexamined or damaged.” Regretably damaged or missing items cannot be replaced unless this has been done.

Carriage charges must be paid for by customer in the event of returning items, including purchase applicable under the distance selling regulations. It is regretted that no responsibility can be accepted for glass breakages by carriers. However, customers may make alternative arrangements for carriage of glass items if they wish.

Distance Selling Regulations

Please note, that any item purchased by distance means (i.e. telephone email or internet with no face to face contact) allows a 7 day period from receipt of goods in which items can be returned for replacement or refund. Return postage for goods cancelled within the 7 day cooling off period will be payable by the customer. However, this will not apply where faulty or misdescribed goods are received. Your statutory rights will not be affected.

Items returned after 7 days cannot be replaced, refunded or credited unless faulty.

Are sent carriage free, however carriage charges must be paid for by the customer in the event of returning items bringing the order under the £200 theshold. Honey jars, extractors, tanks, electric creamers, cabinets, bee feeds, bee presses and honey items are excluded from free delivery.