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Multi Site Retail Manager - Yorkshire, Rotherham, S60 1

This is a fantastic opportunity to join the team at Ladbrokes. Your role will be to help manage and sustain the front-line service to customers that will enhance Ladbrokes' position as the country's leading bookmaker. The ideal candidate will have a passion for customer service, sport and a drive to lead teams within a shop. We look for candidates that are fully flexible. This means that the ideal candidate MUST be flexible to work in accordance with Ladbrokes opening times which can range from 8am to 10pm Monday to Saturday and 10am to 10pm Sundays. Working days also include bank holidays

Summary of the Role

As a Marketplace Manager you will be expected to manage a number of shops overseeing all Costs, Revenue Targets, Customer Generation and Compliance relating to your Shop. You will be on hand to lead all new products and promotions, deal with any Customer or Team issues and ensure that the Shop environment is inspiring to both your Customer and your Team.

What will I be doing?

Customer Service

Promote a friendly and efficient approach to Customer Service within the Shop to ensure repeat businessIdentify customer profiles and ensure that appropriate products and services are offered to meet customer needs and expectationsIdentify disruptions to customer service and implement corrective actionUtilise in-shop displays to generate customer interestShop Business Plan

Prepare, implement, monitor and update the shop business planDrive Machine Revenues and ensure all team members are able to demonstrate and promote Machine products in shopControl shop margin by effectively applying Ladbrokes Company policyMonitor and control costs within the agreed budgetMonitor, anticipate and respond to competitor activity as appropriate. Review the local trading environment and spot opportunities for business developmentMonitor and report on the effectiveness of promotional activities and implement modifications as appropriateHuman Resource Management

Prepare and implement staffing schedulesPlan staff activities to achieve objectives within the shop business planIdentify and address staff development opportunitiesPlan and carry out staff trainingAdhere to Human Resources Policies and ProceduresWhat about the benefits package?

One of the most exciting aspects about working for Ladbrokes is our approach to Reward. We have developed a number of award winning programmes that demonstrate our commitment to ensuring we recognise great performance. Every customer-facing role in our shops and every position in our Head Office have the potential to earn a competitive bonus. Plus there are fun and innovative incentive and recognition programmes operated throughout our retail estate.Link megjelenítése" width="0" height="0" />