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TRAVEL ALERT

End of Operation of WOW AIR

Information for WOW AIR passengers

WOW AIR has ceased operation and has been declared bankrupt. All WOW AIR flights have been cancelled permanently.

How will I reach my destination?

Passengers are advised to check available flights with other airlines.

Some airlines may offer flights at a reduced rate, so-called rescue fares, in light of the circumstances. Information on those airlines will be published, when it becomes available.

What are my rights?

Passengers whose ticket was paid with a credit card are advised to contact their credit card company to check whether a refund of the ticket cost will be issued.

Passengers who bought their ticket from a European travel agent (within the European Economic Area) as a part of a package tour (a package which includes flights and accommodation or other services) are protected by the Package Travel Directive. Those passengers are advised to contact their travel agent to arrange an alternative flight.

Passengers who may have bought travel protection, or those passengers whose credit card terms may include such protection, may be entitled to claim compensation and assistance due to delays or travel disruption. However, such compensation is often limited.

Passengers may also be entitled to compensation from WOW AIR, including in accordance with European regulation on Air Passenger Rights. Since WOW Air has been declared bankruptcy, claims can be filed to the administrator / liquidator.

In that case it is emphasized that passengers file a formal claim to one of the liquidators, Sveinn Andri Sveinsson sas@reykjaviklawyers.com. If you want your claim to be registered on the Registration of claims, you must use a form in accordance with the Icelandic bankruptcy law no 21/1991. Below is a form that can be used. The deadline to file a formal claim is August 3rd 2019. No information about possible recovery will be available until firstly after the creditors meeting in august 16th 2019.