Job Description

Digital Product Manager

Job overview

Reporting directly to the Digital Transformation Lead,
the Digital Product Manager will be part of the team, transforming the customer
experience digitally and online for FSCS. The role holder will be an
experienced, highly energised and motivated individual who is obsessed with
delivering great digital customer experiences, to manage and optimise the
online customer journeys and supporting processes.

Who we are

At FSCS we keep people’s lives moving by protecting them
when authorised financial services firms fail. We are the single, independent
UK compensation scheme for all regulated financial services, the first of its
kind in the world. The Scheme protects deposits in banks, building societies
and credit unions as well as insurance policies, investment advice and services
and home finance. We are non-profit and independent and a great place to work
if you enjoy making a difference to people's lives.

Our Culture

At FSCS we recognise and reward people’s hard work and
contribution and actively support personal and professional development.Our people make a difference to other
people’s lives and we like to recognise their impact through social events,
team lunches and away days, fund raising activities and giving back events.

Our Values

We put the customer at the heart of everything we do at
FSCS. Our values are designed to ensure that all staff are able to affect the
impact on our customers:

Accountable

We always do what we say
we will do. People can trust us to deliver.

We put FSCS and what FSCS
is trying to achieve above all else.

We have the humility to
acknowledge when we are wrong and learn from our mistakes.

Challenge

We encourage constructive
and appropriate challenge.

We are brave and honest
in questioning each other and receptive to questions ourselves.

Have a collaborative
approach, working across technical and non-technical teams and managing key
stakeholders

Be passionate and
effective at delivering a product vision and agile ways of working

Be able and resilient to
complexity and ambiguity in a fast-changing environment

Have strong project
management and prioritisation skills

A working knowledge of
Agile product development methodology and scrums

Be able to run and take
part in effective workshops

Be able to document, manage
and govern the complex processes that drive and underpin the customer journeys

What we
are looking for

Customer
journey design, management and optimisation

Accountable for the
design, management and optimisation of all customer journeys. ensuring they
continuously meet customer needs and our customer satisfaction targets

Continuously monitor and
optimisethe Journey and product
performance throughout the entire end to end customer lifecycle

Identifying strengths /
weaknesses and opportunity’s, based on data and insights

Working closely with the
Digital team to create and agree product user stories and be ready to test them

Driving innovation and
product improvement across the whole product portfolio

Acting as product expert
when engaging with other business areas

Identifying content needs
throughout the customer journey and working with content producers to ensure it
meets their needs

Managing User acceptance
testing for all new product features

Driving digital and
industry best practice across all journeys

Be hungry to learn and
then deploy and share learnings across the organisation

Customer
Strategy and culture

Be completely customer
obsessed, inputting into and championing the customer experience, every moment
of every day

Collaborating and
educating the organisation with the rest of the Digital team, to transform the
customer experience and the face of FSCS in the industry.

Other

Be a role model for
change

Be passionate about the
customer

Be hungry to learn

We have a generous benefits package offering a
competitive salary, 26 days’ holiday plus Bank Holidays, pension, discretionary
bonus, enhanced maternity and shared parental pay and leave, health and dental
insurance and more. We are based in the City of London in corporate offices
with excellent access to major transport links.

All our roles are offered with flexibility in mind
so no matter your circumstances please apply.