MINUS TEN STARS Terrible customer service and over charging customers for install that they never called or showed up to until exactly one week later. Then charge me double what I was quoted. I call get hung up on. THE INTERNET IS ON AND OFF . I think this company is criminal hacking us all. I don't trust this company at all. Ok to make matters worse now there's an account that comes up when I put in my email that isn't my account. It...

Frontier Communications is the WORST! THE WORST! Their onsite technicians doesnt know what they are doing. My internet has been down for almost 2 weeks now, and i have several trouble tickets with them explaining to them about my issue - which is STATIC IP! I need a static IP for my firewall to get my site to site vpn to work. Which was working for almost 3 years, until recently. The modem's static gateway is not even accessible! Which the...

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I signed with Verizon because of their reputation and their service.Then I was abruptly shoved over to Frontier, who doesn't give me the 75/75 internet service and I have constant interruptions. When I tried to downgrade my phone and TV service, they told me I'd have to pay a $220 fee for not sticking with my original contract. BUT - my original contract was for the same price for two years yet Frontier didn't hesitate to INCREASE MY BILL. If I...

Had Verizon FIOS since day one, 7+ years? No problems that were couldn't be solved with one phone call. Frontier took over and immediately broke something that was perfect. We have the latest tech gadgets and we're not able to use them to their fullest potential. Ethernet connected internet is often slow or just FU, wifi is obviously throttled back, Netfilx can't grab wifi and we never seem to get full HD download now. Prior to the sale to...

My entire previously purchased Fios library was never available despite repeated calls (that usually took over an hour to connect) to tech. support. So after 2.5 hours on the phone and live chat there are now 4 separate shut off orders even though Frontier shut it off 8/28. This company is corrupt and I'm not sure Verizon shouldn't be culpable as well. If there is a west coast class action lawsuit I'd like to hear about it. I also plan to...

/25/2016 Dear Frontier, I have been a customer for 2 years with your company. In June, I received a bill that was $8.00 more than my usual bill. I called Customer Service and explained that I had not been sent anything regarding a change in rate. The woman told me that there was nothing she could do for me. So I canceled my service due to frustration. Several days later I called back and explained that I really did not want to cancel my...

THIS BUSINESS IS NOT BBB ACCREDITED. Frontier Communications: Frontier is a freaking JOKE! If you have other options available I would explore them. I switched over to their internet service, in part because they would include free installation. I receive my first bill and there is $110 of installation charges. Upon calling CS I am told there is nothing in the notes about free installation and he will have to submit a request for review to see...

Frontier after 20 hours of many phone calls has reviewed the Sales audio call and verified i was quoted $149 a month but says they cannot honor the price and i can go somewhere else. im left holding the bag because there is no other choices in my area! i moved in this home with FIOS as the requirement, Verizon was honest, reliable and economic. Frontier Communications you are Liars and Scammers taking advantage of customers who have no other...

Frontier Communications Fios Internet Service Review

I had Verizon fios. When I was transferred to Frontier my service has gone down the drain. My Internet slowed down. The Moble app to view live streaming channels has been down. When calling customer service I am getting an out sourced (out of country) tech with nothing but excuses. All the while being charged full price. I have been displeased with my service and planning to change providers.

This s the worst service I have ever received in my life.I have tried for 6 wks to get services internet. I have been hung up on told my kids are to loud disconnected spent over 30 hrs on hold each call at least 1 to 2 hrs on hold. I was toldI lied and didn.t have a order and hung up on then had to find my order umber and call back then told my service is working even though I had not even received a motem. Told to take days off of work to...