Since Santa Claus has many upfront costs, we have a strict and uniform policy of no refunds or exchanges, no person-to-person transfer, or no deferrals to a future year. We do understand that plans change, injuries happen, and various holiday festivities and situations arise, but, we feel it is most fair to apply a uniform policy to all, instead of a subjective line of who should receive a refund and who doesn’t. All purchases and sales are 100% final, no exceptions. Refunds will not be issued based on weather conditions. We appreciate your understanding in this matter.