Closing your accounts on eBay

Is there anything we can do to help?

We value your participation in the eBay community and we'd be sorry to see you go. Sometimes people think they need to close their account because they don't know how to solve a problem. Before you decide to close any of your accounts with eBay, we’d like to help you solve any problem you might be having.

Do you need to solve a problem with your account? If you have questions about your account or the billing process, we’ll help answer them for you. Learn more about managing your account.

No, there's a waiting period to ensure that any transactions you made are complete.

During the waiting period, you won’t be able to bid, make purchases, list items, or change your contact information, but you’ll still have access to your account information.

When the waiting period is over, you’ll receive an email confirming that your account is closed.

Can I reopen my account?

No, you can’t reopen your account with the same user ID or email address, but you can create a new account.

If you change your mind about closing your account during the waiting period, contact us to cancel your account closure.

What happens to my account after it’s closed?

You’ll no longer be able to use the user ID or email address associated with your closed account to access any part of eBay that requires an account, and your Feedback Profile will no longer be available to other members.

Can I close my account if it’s been suspended or restricted?

If your account has been suspended or restricted, you can’t close it until all matters have been resolved.

Closing your seller account

If you want to keep your eBay account but no longer want to sell items, you can deactivate your seller's account. You’ll still be able to bid and make purchases, but if you later want to sell items, you'll have some restrictions.

To deactivate your seller's account, remove your payment information for your credit or debit card or bank account. On your seller account page, if you want to remove all your payment methods, select the All payment methods option, and then click the Remove button.

You may continue to accrue fees for any listings you have on the site, as well as monthly fees if you have any active subscriptions such as eBay Stores. Make sure you cancel any subscriptions. Please note that once you've subscribed to an eBay Store, you need to pay for at least the first 30 days of subscription fee. There is no free trial period for eBay Stores on eBay.com.sg, eBay.com.my and eBay.ph.

If you have any outstanding balances, please make a one-time payment before you close your seller's account. Learn more about making a one-time payment. If you've still got a credit in the account, request a refund.

Closing your PayPal account

You don’t have to close your PayPal account when you close your eBay account. However, if you decide to close your PayPal account, you won’t be able to make any purchases using PayPal or view your PayPal account history.

Closing your eBay Store

When you close your store, all of your Store Inventory listings will end.

To close your eBay Store:

Log in to My eBay.

In the Account tab, click the “Subscriptions” link.

Find eBay Stores in the list, and click the Unsubscribe button.

Please note that once you've subscribed to an eBay Store, you need to pay for at least the first 30 days of subscription fee. There is no free trial period for eBay Stores on eBay.com.sg, eBay.com.my and eBay.ph.