Online Banking Center

Online Banking & Bill Pay

Accessing NetTeller

Contact Citizens Bank Customer Service for Online Banking access.

Your NetTeller ID will be assigned by Citizens Bank. Your initial NetTeller PIN will be the last 4 digits of your Social Security Number. You will be required to change your PIN the first time you log on to NetTeller. NetTeller requires your e-mail address.

Setting Up Payees

If payee is found in electronic database simply click SUBMIT to add as an electronic payee.

If requested payee is not found in the electronic database, it must be added as a check payee.

Click on “Add Check Payee” then re-enter all necessary fields and click SUBMIT.

Once payees are added they can be viewed and certain information can be edited by selecting “Payees” from the Bill Payment Menu.

Setting Up Payments

Select “New Payment” from the Bill Payment menu.

Quick Payment option allows you to enter several payments at one time.

To pay only one bill select “Add Payment” under the New Payment Menu.

From the drop-down menus select the account from which the bill will be paid and the payee.

Enter the dollar amount of the payment and any memo information. (Memo information is transmitted with check payments only.)

Choose the frequency of the payment. The default is set to “One-time” payment. For recurring payments, enter the expiration date of the payment and whether or not the amount is different for each payment.

When payment information is complete, select SUBMIT.

Check payments may take 7-10 business days to process and Electronic payments may take up to 2-3 business days.

Editing Payments

Editing can only be done if the payment has not been processed.

Select “Main” from the Bill Payment menu.

Click on the drop-down box and select “edit” for the payment you want to edit. This will allow you to change the amount, memo, and account from which the bill is paid. Once you have updated all information, click SUBMIT.

If you wish to delete a payment select “Delete” from the drop-down menu.

Click DELETE to confirm you are deleting the payment. This can only be done if payment has not been processed.

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