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1. Search the forum. You can do this from the Advanced Search Page or from our Google Custom Search, which will search the entire PKP site. If you are encountering an error, we especially recommend searching the forum for said error.

2. Check the FAQ to see if your question or error has already been resolved.

3. Post a question, but please, only after trying the above two solutions. If it's a workflow or usability question you should probably post to the OJS Editorial Support and Discussion subforum; if you have a development question, try the OJS Development subforum.

Although sending most emails through the system works, I can't send emails for certain tasks, such as notifying authors about the review decisions or when I am acknowledging a reviwer's review. Also, some tasks like canceling a review request, or "review metadata" for copyediting fail.

All these give a "page cannot be displayed" in IE. In Firefox I get a blank white page. Safari is a little more helpful: says for example

"Safari canâ€™t open the page â€œhttp://sofia.ocean.cs.siu.edu/index.php/ijcitp/editor/viewMetadata/18â€

I suspect you've got an over-zealous firewall that's dropping requests with certain types of content; for example, I once encountered a firewall that would drop any request containing the words "delete" and "from" in that order in a misguided attempt to avoid certain types of SQL injection attacks; this sequence appears legitimately in several OJS pages. If you can, try disabling the firewall temporarily to see if that corrects the problem. Then you'll have to do a little legwork to narrow down the specific firewall rule that's causing the trouble.