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Windshield Repair and Replacement in Seattle, WA

For expert auto glass repair and replacement in North Seattle, stop by Safelite® on Aurora Avenue. Our North Seattle shop is staffed by SafeTech-certified technicians, each trained in the latest safety standards. We can help prevent cracks and chips from spreading further in just 30 minutes, or you can choose a full windshield replacement with OEM or OEE auto glass.

I was the victim of a smash and grab right before Christmas this year, which left me with a shattered front window and bent window frame. This left me angry and discouraged. I really didn’t wat to have to deal with this. No body shop would see me. I called Safelite. They were pleasant, efficient and understanding of my situation. They took good care of me, even taking the extra time to adjust my frame the best they could so my window could go up and down. Truly, the staff were my Christmas anges. I highly recommend them!

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Location of service:Shop

Recommended:1 (Never)

01/10/19

Location of service:Shop

Recommended:1 (Never)

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Quality of Service

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SEE MORESEE LESS

Repair lasted a long time, but the warranty claim is bunk

I have a small glass crack on my windshield, apparently not a new rock ding but from a past repair. It can't be repaired, only replaced. I had the old rock chip repair done by Safelight under comprehensive auto insurance, but dropped it when my car became older. Only liability insurance now. The warranty guarantee only means if the repair fails, they will refund the cost of what the insurance paid to the insurance company when they need to pay for a new windshield. The consumer gets nothing. I spoke to one of their scheduling agents who kept saying the guarantee won't cover new damage. What new damage, this is from the old rock chip repair failing. It's like they have some script to read from that hopes to baffle you with BS. I would be out $450 to repair the windshield now. How is that a lifetime guarantee? Also its almost impossible to get through to a live person on the phone. 30 minutes of listening to constant spiels about guarantees, schedule online to save time, and $25 off if you use this promo code today! Woo Hoo! $25 off $450. Let me jump on that right now. Don't expect they will guarantee their work except to give a reimbursement to the insurance co. 2 stars instead of 1 because the repair did last several years.