Trillian, ZoneAlarm, and disconnecting

Hey guys,I'm having trouble with my Trillian Pro v3.1 Build 121. Every time someone on my buddy list sends me an IM, I get disconnected. I have turned off all features in IM Security and allowed Maximum access for the Trillian program in Program Control, so now I'm stymied. The only thing that I've found that fixes this is to shutdown ZoneAlarm (which is not something I want to do). Any help would be greatly appreciated.Thanks.

Re: Trillian, ZoneAlarm, and disconnecting

Trillian works fine with me.
I even didnt play in Program Control.
I just do SmartDefence advisor : Auto
and ZA adjusts all my Programs without any interference by me.
I'm using zone alarm security suite
v 6.5.714.000
with NO problems at all with Trillian or any chat program.
Try to adjust ur SmartDefence Advisor to Auto
It works pretty good with me.
Good Luck.
bye

Re: Trillian, ZoneAlarm, and disconnecting

I am having the same problem, only it also happens when I use Gaim, not just Trillian. I think it's been happening since i installed ZA Security Suite 6.5, but I am not sure. I haven't come to any conclusions as to why. I've completely disabled IM security, and also allowed Trillian and Gaim full access.

Re: Trillian, ZoneAlarm, and disconnecting

Re: Trillian, ZoneAlarm, and disconnecting

I'm experiencing this problem as well.

It seemed to happen shortlyafter I reinstalled Windows XP (for a completely different reason), then updated ZoneAlarm.

I've been using ZoneAlarm with Trillian for over a year now, and had no problems up until about a month ago. Now, it's not just annoying, it's just downright unbearable. I'm certainly not about to shut down ZoneAlarm to use Trillian.

I currently have IM Security turned off, I have the trust level for Trillian set to "Super", with everything on allow, and I put my wireless network on "Trusted" (just for kicks) -- no effect.

Re: Trillian, ZoneAlarm, and disconnecting

I had this exact same problem for the past week or so. I have Trillian Pro 3.1 build 121 and had ZoneAlarm Security Suite 6.5.

I uninstalled version 6.5, rolled back to the most recent 6.1 build (6.1.737 I believe), and I'm no longer getting disconnected from AIM every time an incoming message arrives from someone I hadn't been holding an active conversation with.

Re: Trillian, ZoneAlarm, and disconnecting

Yeah, just yesterday, I explored all options, gave up, then rolled back to another version. It works, but I really wish it didn't have to come to that.

I'm just hoping that ZA is working on this problem, and coming out with a new version sometime soon. The fact that I've had no response from them in regard to this or any other problem I've had is discouraging.

I love ZoneAlarm to death, and am still (and hopefully always will be) a loyal customer of ZA Security Suite, but they need to get on top of this one.

One thing to mention: before I uninstalled ZA, I installed PC-cillin, hoping that it would solve my problems and win me over -- it didn't. That comes to show how dependant I am on ZA, but it also comes to show how close I am to giving up.