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News : transcosmos Expands and Renovates Busan Center in Korea

#contactcenterworldTokyo, Japan, Oct 21, 2014 -- transcosmos inc. (Headquarters: Tokyo, Japan; President and COO: Masataka Okuda; TSE First Section: 9715; hereafter, transcosmos) will expand and renovate Busan center due to its business expansion in South Korea. In addition, transcosmos has reached a basic agreement on subsidies associated with this renovation, and has conducted a signing and opening ceremony of the new center on September 24. transcosmos intends to increase its current 900 seat operation scale to 1,300 seats by 2016.

Comments from Mr. Takashi Sube, President and CEO of transcosmos Korea Inc. "This year marks transcosmos Korea’s 13th year since its contact center operation launch in 2001 with a 200 seat scale.

Busan Center started with a 100 seat scale in 2003 over a decade ago. Through this renovation and expansion of the Busan Center, we would like to accelerate our business development in South Korea along with contributing to creating employment opportunities for women and to the economic growth in the region.

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Comments from Mr. Suh Byung-soo, Mayor of the City of Busan "I would like to congratulate transcosmos Korea Inc. for their expansion and new location of Busan Center. I would like to take this opportunity to express my gratitude towards everyone transcosmos Korea for the signing of the agreement for the subsidy from the City of Busan, with the objective of continuous expansion of contact centers and creation of employment along with it.

About Transcosmos, Inc.:Maintaining multi-channel customer support via phone, fax, web and email can be a heavy burden for a company to bear. In addition to maintaining a high quality support system that takes advantage of transcosmos' 40 years of experience in various industries and business models, we can contribute to your company by promoting rapid automation and cost reductions. Further, by adding features such as outbound calling that expands sales, we aim for major positive innovations for your marketing strategy.

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