Subject: Arcserve Backup r11.5 for UNIX and Arcserve Backup r11.5 for LINUX End of Life Announcement

Arcserve is continually working to improve our software and services to best meet the needs of our customers. In order to focus our development efforts and to help our customer base achieve their strategic business initiatives, we are investing our resources in new technology and software, and will be dropping support on Arcserve r11.5 for Unix and Arcserve r11.5 for Linux products which were released in 2005.

This means the Arcserve r11.5 for Unix and Arcserve r11.5 for Linux products will no longer be enhanced, and maintenance and technical support will be discontinued effective immediately.

This will allow our development organization to effectively focus its resources on, and continue to add value to, new releases of Arcserve Unified Data Protection (UDP), Arcserve Backup for Windows, and Arcserve Replication and High Availability solutions. Please refer to our website for more details on what each product offers.

License Entitlement

For customers with active maintenance, we offer a free-of-charge license migration to the Arcserve Backup for Windows product, but it will require having at least one Windows Server in your environment to run the Arcserve Backup server.

Upgrades to Arcserve Backup for Windows

Arcserve Backup for Windows product uses a data mover technology to backup UNIX and Linux servers and application data over the SAN. These data movers provide faster, more efficient backups and restores for databases and file systems while also providing centralized management, reporting and licensing for all servers. Please refer to the compatibility matrix and documentation area of our support site for more details.

Free-of-Charge License Migration Table

Arcserve Backup r11.5 for Unix & Arcserve Backup r11.5 for Linux

Arcserve Backup for Windows

Arcserve Backup r11.5 for UNIX

One license EACH of Arcserve Backup for Windows and Arcserve Backup UNIX Data Mover

Arcserve Backup r11.5 for Linux

One license EACH of Arcserve Backup for Windows and Arcserve Backup Linux Data Mover

Customers out-of-maintenance are eligible to purchase a product upgrade to the matching Arcserve Backup for Windows as listed in the above table.

Upgrades to Arcserve UDP

Arcserve UDP, our flagship solution, offers source-based global deduplication, built-in replication and archiving, all managed within the Arcserve UDP backup "plan." In selected geographies, Arcserve UDP is also available as a ready-to-use appliance meant for capacities up to 240 TB each, and as a hosted service for replication to our Arcserve Cloud for secure off-site storage of recovery points, disaster recovery and business continuity.

Customers under maintenance and out-of-maintenance are not eligible for free-of-charge upgrades to Arcserve UDP. However, customers under current maintenance can purchase crossgrades to Arcserve UDP at a discounted price. It would be a new purchase for customers out-of-maintenance. Please refer to our resources or contact your Account Manager directly for more details on the Arcserve offerings.

Qualified local Arcserve partners are also able to assist in any or all parts of the migration, including analysis of the current system, preparation for the upgrade, testing and performing the migration itself. For more information and a list of partners in your area, please contact your local Arcserve Channel Partner Group.

Questions

If you have any questions regarding the support schedule, please contact Arcserve Support or your local Arcserve Account Manager, Customer Success Manager or Arcserve Customer Care by submitting an online request. You may also call Arcserve Customer Care at +1-844-765-7043 in North America or find the local number in your country through the global Arcserve phone number list.

Your success is very important to us, and we look forward to continuing our partnership with you.