Optional Add-ons:

Route Map Drawing (integrated with street sequence run list establishment) Run Area Resident or Collections Density Planning (load balancing) Web Based Ratepayer self service calls logging Run Dispatch/Download to OnBoard for driver guidance and run-problem-notes

KPI’s / Measures:

Bins per Kilometre averages per run or area

Tons per run or tons or hours per kilometre

Hours per ton collected

Transit time versus Pickup Time & time at tip…

Business Benefits

Better run workload/travel balancing can extend truck life Higher resource utilisation – less overtime and travel costs Better decisions based on better information Reduction in level of complaints with visibility of problem areas/patterns

66%

45%

31%

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Residential Callcentre

The Wastedge Call Center module helps council waste department call centres and contractors manage ratepayer service requests and complaints efficiently. 24 hour internet based self-service calls logging facility makes it easy for residents to request new or additional services, register complaints or inquire about days of service per waste stream.

This reduces call centre workload allowing staff more time to review and allocate work requests and follow up actions with council contractors and field staff. Integrated mobility software then allows allocated tasks to be dispatched direct to field staff mobiles as well as receiving real-time responses from supervisors when and where problems are resolved.