Possession

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M

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My tenant's notice expires tomorrow, but she has just informed me tonight, via email, that she has been unable to find alternative accommodation & has asked for my bank details in order to pay me rent for October. She doesn't already have them because she originally paid 6 months rent in advance, through the agency I used. I already have new tenants lined up to move in, in a matter of days. Please can anyone advise my best course of action? I have received numerous complaints about her from the neighbours & I really want her to move out. She's a single parent & has 4 kids under 18 living there, I suspect this is going to be very problematic for me.