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Staff in reception and the restaurant understand little English so not good for international travellers. The room has an empty fridge so saying that it has a minibar is misleading. On the surface at first sight looks ok but wallpaper peeling off walls and mould in the shower area. Tv channels probably censored since several, including the CCTV English speaking...

Room was nice, breakfast was excellent. I would have liked wifi in my room for a 5 star hotel, but only wifi was in lobby. Location was near a grocery store and some international banks. Staff spoke little english.

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Hotel Style:

#147 Luxury Hotel in Hangzhou

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