Paris: Arkadin, a subsidiary of NTT Communications and market leader in Unified Communications and Cloud Collaboration services , has launched a new service designed to help businesses accelerate their digital transformation in the cloud .

With his experience in Unified Communications project deployments in the cloud, Arkadin wanted to propose a new program for companies: Cloud Transformation Services (CTS). Relying, upstream, on a process of consulting and support to help companies to understand their digital transformation in the Cloud and to execute it, CTS guides them in the choice and accompanies them in the deployment and throughout the life of the chosen solution.

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This program integrates the full spectrum of Unified Communications services, including needs assessment, risk identification and mitigation, migration planning, training, change management and adoption campaigns. It also integrates continuous support services via the Arkadin helpdesk and a regular service management analysis to assess the quality of Unified Communications solutions.

Here are the 4 steps of the Cloud Transformation Services program

Tip: The key to the process of changing corporate communication models, the consulting phase begins with a workshop that validates the client's Unified Communications strategy. The key: a personalized recommendation document tailored to the specific needs of each company.

Planning: in order to propose an adapted UC solution, a team of experts accompanies the customers to define a strategic plan of preparation, by site, by type of user elaborated in agreement with the customer, as well as the technical design of the solution.

Delivery: Coordination of all activities to ensure the success of the deliverables defined in the previous steps and report progress to the client project team.

Operational Services : A 24/7 Helpdesk and monitoring services are combined with regular scanning methods to improve the user experience and drive the adoption level of each, ensuring the expected ROI.

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