The Travel Troubleshooter

Craig Zimmett’s daughter, Alissa, was supposed to fly from Miami to Gainesville, Florida, but she didn’t. Instead, her commuter flight took an unexpected detour to Jacksonville, Florida, after pilots were erroneously notified that some airport communication systems in Gainesville had...

Christopher Elliott is the ombudsman for National Geographic Traveler magazine. You can read more travel tips on his blog, elliott.org or e-mail him at celliott@ngs.org

The lowly economy-class section is getting an upgrade in 2015. Or a downgrade, depending on your point of view.

At least two airlines are unveiling new coach class sections this spring. Alaska Airlines, with its Alaska Beyond service, will add custom leather seats, roomier overhead bins and new in-flight entertainment options. And Delta...