Can anyone help?!! Files are gone

I did a factory data reset and accidentally checked on the erase internal data option. I thought it meant to erase internal files from my phone but it deleted many many pix/vids and other files on my SD card. The only files I have left is the ones I backed up months ago. But the more recent files aren't there. I thought the backup assistant kicked in on its own as I set a time to back up files automatically at night when Im not using the phone and my wifi is on. That never happened.

Is there any possibility to reclaim these files? Any responses would be greatly appreciated!!

Rescue SquadPremium Member

This says it works for SD card and internal storage from when you delete something, but you have to be rooted. Course I am not sure if a FDR is included in that or not, or if you want to have your phone rooted.

Premium Member

This is another example of how confusing the "sdcard" versus "sdcard-ext" is to people. It's a shame, but it certainly deserves to be revisited again. Folks, there are TWO (2) SD Cards in your Droid RAZR & RAZR MAXX phones. ONE ("sdcard" as listed on the directory hierarchy), is permanently affixed to the motherboard, so it is considered "internal storage", even though it is truly an SD Card from the manufacturer's perspective. See below:

Here's a different version of our phones (below) and they've replaced the Toshiba with aSanDisk SDIN5C1-16G NAND flash (again, AKA SD Card).

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The OTHER ("sdcard-ext" in directory hierarchy), is the removable MicroSDHC Card we are most familiar with.

Why they decided to use several different naming conventions to describe these two memory storage areas is beyond me, but it simply adds to the confusion. Just remember, anything that is saved automatically to your phone, unless you've specified otherwise is going to the "Internal Storage", AKA "sdcard", the one in the pictures above. If you wipe the phone and select to wipe internal memory, you are erasing the SD Cards on the motherboard in the pictures above.

Mazing, please let us know if you were able to recover any of the items. I assumed after a format that they would be gone forever. I'm really interested to know if those links help you out that Huskur found! GL

As a note to what foxcat just shared, it only takes a couple clicks to move pictures, music, and videos from the internal storage "sd card" to the true sd card/removable starage by going into the phones memory settings.

Premium Member

As a note to what foxcat just shared, it only takes a couple clicks to move pictures, music, and videos from the internal storage "sd card" to the true sd card/removable starage by going into the phones memory settings.

Click to expand...

Great point, and I'm sorry I didn't mention it. I guess that's what I have joshxdroid here for!! :hail: