Unitye Express doesn't not recognize SIP phone 3911

Hello community,

I have added sip phone 3911 successfully to UC520, however the unityexpress doesn't know these phones ( they do not appear under "Configure" ->"Phones" ). So the call from pstn get to AA and then dial sip exttion, it says that "invalid phone number". Would you please advise how to fix this issue ?

Re: Unitye Express doesn't not recognize SIP phone 3911

Hi Marcos,

We followed your instruction and the SIP phones 3911 have registered with CME. Calls between sip phones are ok. Just when I dial the AA number, then dial the extension of any sip phone, AA said that it is invalid number. If I dial the extension of analog phones ( we have four analog phones ), it works.

I logged into admin page of CUE, and go to "Configure" -> "Phones", I don't see any sip phone, so I guess this is the problem. Do you have that issue ?

When I show ephone regitstered, I also don't see sip phones, although they have already registered and call eaach other.

Re: Unitye Express doesn't not recognize SIP phone 3911

Hi Marcos,

I have the same issue with UCME 9.1 and CUE 8.6.6. The IP Phones are Cisco 3905 with SIP. When i try to configure the CUE with the init wizard I don't see any users. How can I add the voicemail and AA for this phones?

Article ID:5756
Add Call Park on a Cisco 7800 or 8800 Series Multiplatform Phone Key Expansion Module
Objective
Call park allows the user of the phone to put an incoming call on hold so that the call can be retrieved on another phone. A call is park...
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