Category Archives: Articles and Tips

In his “Day in the life of an HCEO” series[1], Frank Whitworth, a High
Court Enforcement Officer, shares some of his experiences, and one story in particular, touched me…

Many years ago, Frank and a colleague were sent to serve eviction papers on a farmer whose home, where he had lived his entire life, was to be demolished to make way for the M62. When they arrived at the farm, they found themselves staring down the barrel of a shotgun! Continue Reading

Flicking through CCR (Credit Collection and Risk) Magazine, the article “When the proverbial hits the fan” caught my eye — and not just because of the mental image that conjured up! In the article, Chris Wells talks about the opposing forces encountered by the credit control team when you consider that they are positioned between the… Continue Reading

When CCR (Credit Collection and Risk) Magazine hit the desks at A R M HQ earlier this year, an article by Diane McLellan got us all talking because it was on a topic that’s close to hearts — putting the customer first. Money conversations can be really difficult — as humans, we aim to please and we… Continue Reading

The Prompt Payment Code (PPC) is administered by the Chartered Institute of Credit Management (CICM) on behalf of the Department for business, Energy and Industrial Strategy (BEIS) with the goal of achieving fast settlement of invoices and is designed to support suppliers and their clients alike. Continue Reading

Rita was delighted to present to a packed, friendly audience at iNetwork’s September meeting in Gerrards Cross, Buckinghamshire. Rita talked about: Credit policies – what they are, and why it’s so important to have one. The three essential elements of an effective credit policy: Customer setup Collection process Review and Action Rita also… Continue Reading

It feels so good when after months of hard work, relationship building and negotiation, the large order finally arrives. But getting on with the job and leaving the paperwork for later can have serious consequences when it comes to obtaining payment! Although any genuine business owner/director will be happy to provide information about their creditworthiness,… Continue Reading

Invoice finance could be a fantastic way for you to improve your cash flow. But what exactly is it? Is it right for your business? And, most importantly, what are the risks for your business and your customers? In this article, we will demystify the terms and highlight the critical questions you should ask when… Continue Reading

A recent newsletter from the Institute of Credit Management (ICM) got me thinking about the importance of negotiating good payment terms with our suppliers. When suppliers grant credit, it eases cash flow, something that is essential for all businesses. It also means that we can in turn extend credit to our customers and that can… Continue Reading

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