How to evaluates vendors within a market and choose a product or service, or managing a vendor relationship? - Magic Quadrants and MarketScopes in Gartner gives you visual snapshots of a market's direction, maturity and participants.

Welcome to IT in Business (Service Sector Analytics) Research Guide

This guide leads you to a variety range of service delivery process, data, operations, analytics, technology & architecture resources including subscribed databases, e-Journals, and print books available only to the SMU community, as well as publicly available websites.