Majority of Scots satisfied with GP care

The vast majority of Scottish people are satisfied with the service they receive from their GP, a new survey has found.

Results from the first GP Patient Experience Survey National Report, published by the Scottish government, indicate that 90 per cent of patients regard overall GP care as 'good' or 'excellent'.

Ninety-four per cent of patients said that receptionists at their local GP surgery were polite and helpful in the majority of instances.

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However, 37 per cent admitted that they were worried that other people could overhear their conversations with receptionists.

Public health minister Shona Robison commented: 'I would like to pay tribute to staff who are working hard to ensure patients receive the best standards across the health service.

'The findings do identify some areas causing patients concern and we expect NHS boards to work with their GP practices in addressing these.'

Dr Andrew Buist, deputy chairman of the British Medical Association's Scottish general practitioners committee, said that general practice is the 'cornerstone' of the NHS and added that he was 'pleased that patients are very satisfied with the care they receive'.

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