TV's wont connect to new orbi router. Everything else does.

Opened case with ORBI customer support but have not heard back. Contacted spectrum - said to contact ORBI. Tried everything suggested through TV prompts and everything I could find online. Nothing worked. Any last suggestions before I return this thing to Amazon?

Re: TV's wont connect to new orbi router. Everything else does.

Thank-you. I will definitely look into the wired connection. The TV is a Samsung ES6150 series LED Smart TV. Is it possible for the problem to be with the modem. It was supplied by Spectrum, Arris TM1602AMTA.

Re: TV's wont connect to new orbi router. Everything else does.

This can happen if the TV was connected to Wifi previously on another router using the same SSID. If there is an option in the TV to “reset network settings” then please try that so the TV will forget previous network settings. You can also try setting a static IP address in the TV.

Opened case with ORBI customer support but have not heard back. Contacted spectrum - said to contact ORBI. Tried everything suggested through TV prompts and everything I could find online. Nothing worked. Any last suggestions before I return this thing to Amazon?

Re: TV's wont connect to new orbi router. Everything else does.

Okay. Here’s my interaction, word-by-word, with Orbi Technical Support regarding my issues connecting my new Samsung 800 Series TV, Amazon Echos, Amazon Fire Stick, and other touchy/sensitive devices. I was using a CenturyLink DSL router with a 40/5 subscription when this all started. Updgrading to a new CL DSL router with a 100/10 subscription didn’t change a thing. Since installing the Orbi system, the CL router was disabled by the installation crew to limit WiFi interference. Not sure if the that was the smartest thing. Likely would have limited my frustration, but the speed would have really lagged not going through the Orbi. Hopefully this helps if your situation is like mine. I just wish NETGEAR would provide some tweaks to their system since my issues aren’t isolated. This problem appears to be rampant. Good luck!Here is my conversation:“Can you login to www.orbilogin.net ?Kean P • 6:48 AMTrying, but I’m not sure of my user name.Visitor • 6:50 AMUsername: adminPassword: password (what you registered with)Kean P • 6:50 AMTry to proceed on step number 2 on this link if you will not be able to login. https://kb.netgear.com/24220/How-do-I-recover-my-password-on-my-Nighthawk-routerKean P • 6:51 AMGot in. It just gives me a screen that tell me that Orbi’s IP number was updated to 10.0.0.1 to avoid conflict with my ISP.Visitor • 6:53 AMThat means the CL router is not setup to bridge. Can you try to connect your devices that has problems connecting to the internet and check if they are working right now?Kean P • 6:54 AMConnect those device to the ORBI WiFi and check if they will be able to browse.Kean P • 6:54 AMOk. I’ll try. Hold on.Visitor • 6:54 AMNope. Still gives me a network error.Visitor • 6:56 AMThe TV says it’s connected to the Orbi with good speed, but no internet.Visitor • 6:57 AMMy phone is on the same router and working great.Visitor • 6:57 AMI unplugged the RBW30 satellites to simplify things for now.Visitor • 6:58 AMAlright please proceed to BASIC > Internet and make sure that the IP address is on Get dynamically from ISP and the DNS is on get automatically from ISP.Kean P • 6:59 AMThen proceed to ADVANCED > Security > Access Control. Make sure that is is on Allow all new devices to connect.Kean P • 6:59 AMOkVisitor • 6:59 AMHold onVisitor • 6:59 AMConfirmed both on BASIC are as you listed.Visitor • 7:00 AMADVANCED is as you stated it should be.Visitor • 7:01 AMIs the access control enabled?Kean P • 7:01 AMIf not please enable it.Kean P • 7:02 AMIt’s checked. So I assume so.Visitor • 7:02 AMThen go back to BASIC > Wireless and change the 2.4GHz channel to 01 and the 5GHz channel to 36. Apply the settings.Kean P • 7:02 AMThen proceed to ADVANCED > Advance Setup > Wireless Settings and check for CTS/RTS Threshold for both 2.4GHz and 5GHz change the current value to 2304.Kean P • 7:03 AMApply the settings after.Kean P • 7:03 AMOk. I got a security warning.Visitor • 7:04 AMSays WPA-PSK may only operate up to 54Mbps, not N rate.Visitor • 7:04 AMPlease proceed.Kean P • 7:05 AMSays I should use WPA2-PSK. Should I change this?Visitor • 7:05 AMCan you please check the security option? Make sure that it is on WPA2-PSK [AES]Kean P • 7:05 AMOk, I will.Visitor • 7:05 AMIt’s thinking afte the BASIC changesVisitor • 7:06 AMNow going to advancedVisitor • 7:07 AMAlright please tell me once done.Kean P • 7:07 AMDoneVisitor • 7:10 AMAlright please disconnect your TV and all other devices to the WiFi and reconnect back to ORBI WiFi,Kean P • 7:11 AMCheck if you will be able to access the internet now.Visitor • 7:12 AMYes! I can. Thank you!

Re: TV's wont connect to new orbi router. Everything else does.

@GumDocCO wrote:Okay. Here’s my interaction, word-by-word, with Orbi Technical Support regarding my issues connecting my new Samsung 800 Series TV, Amazon Echos, Amazon Fire Stick, and other touchy/sensitive devices. I was using a CenturyLink DSL router with a 40/5 subscription when this all started. Updgrading to a new CL DSL router with a 100/10 subscription didn’t change a thing. Since installing the Orbi system, the CL router was disabled by the installation crew to limit WiFi interference. Not sure if the that was the smartest thing. Likely would have limited my frustration, but the speed would have really lagged not going through the Orbi. Hopefully this helps if your situation is like mine. I just wish NETGEAR would provide some tweaks to their system since my issues aren’t isolated. This problem appears to be rampant. Good luck!Here is my conversation:“Can you login to www.orbilogin.net ?Kean P • 6:48 AMTrying, but I’m not sure of my user name.Visitor • 6:50 AMUsername: adminPassword: password (what you registered with)Kean P • 6:50 AMTry to proceed on step number 2 on this link if you will not be able to login. https://kb.netgear.com/24220/How-do-I-recover-my-password-on-my-Nighthawk-routerKean P • 6:51 AMGot in. It just gives me a screen that tell me that Orbi’s IP number was updated to 10.0.0.1 to avoid conflict with my ISP.Visitor • 6:53 AMThat means the CL router is not setup to bridge. Can you try to connect your devices that has problems connecting to the internet and check if they are working right now?Kean P • 6:54 AMConnect those device to the ORBI WiFi and check if they will be able to browse.Kean P • 6:54 AMOk. I’ll try. Hold on.Visitor • 6:54 AMNope. Still gives me a network error.Visitor • 6:56 AMThe TV says it’s connected to the Orbi with good speed, but no internet.Visitor • 6:57 AMMy phone is on the same router and working great.Visitor • 6:57 AMI unplugged the RBW30 satellites to simplify things for now.Visitor • 6:58 AMAlright please proceed to BASIC > Internet and make sure that the IP address is on Get dynamically from ISP and the DNS is on get automatically from ISP.Kean P • 6:59 AMThen proceed to ADVANCED > Security > Access Control. Make sure that is is on Allow all new devices to connect.Kean P • 6:59 AMOkVisitor • 6:59 AMHold onVisitor • 6:59 AMConfirmed both on BASIC are as you listed.Visitor • 7:00 AMADVANCED is as you stated it should be.Visitor • 7:01 AMIs the access control enabled?Kean P • 7:01 AMIf not please enable it.Kean P • 7:02 AMIt’s checked. So I assume so.Visitor • 7:02 AMThen go back to BASIC > Wireless and change the 2.4GHz channel to 01 and the 5GHz channel to 36. Apply the settings.Kean P • 7:02 AMThen proceed to ADVANCED > Advance Setup > Wireless Settings and check for CTS/RTS Threshold for both 2.4GHz and 5GHz change the current value to 2304.Kean P • 7:03 AMApply the settings after.Kean P • 7:03 AMOk. I got a security warning.Visitor • 7:04 AMSays WPA-PSK may only operate up to 54Mbps, not N rate.Visitor • 7:04 AMPlease proceed.Kean P • 7:05 AMSays I should use WPA2-PSK. Should I change this?Visitor • 7:05 AMCan you please check the security option? Make sure that it is on WPA2-PSK [AES]Kean P • 7:05 AMOk, I will.Visitor • 7:05 AMIt’s thinking afte the BASIC changesVisitor • 7:06 AMNow going to advancedVisitor • 7:07 AMAlright please tell me once done.Kean P • 7:07 AMDoneVisitor • 7:10 AMAlright please disconnect your TV and all other devices to the WiFi and reconnect back to ORBI WiFi,Kean P • 7:11 AMCheck if you will be able to access the internet now.Visitor • 7:12 AMYes! I can. Thank you!

Thanks for these details. I'm glad that your contact with NG support resulted in positive improvement. From the details that you listed I guess these what helped:

1. I think this is the most important. There was an IP conflict between your ISP router and Orbi. Orbi now changed to a new IP range (10.0.0.x) which removed the conflict. I gues that you still need to bridge your ISP router or configure the DMZ if you don't want to get more issues in the future.

Re: TV's wont connect to new orbi router. Everything else does.

I had the same problem with my older Samsung TV. It wouldn't get internet connection via wifi or when Ethernet connected to the satellite. But all my other devices (cameras, phones, etc.) were connecting fine.

I only made the changes of setting the 2.5 GHz to ch 01 and the 5 GHz to 36 as well as setting the CTS/RTS for both to 2304. TV now connects fine via wifi, as well as all the other devices.

Re: TV's wont connect to new orbi router. Everything else does.

Regarding the first poster's question, the modem model posted is a telephony enabled modem without router. No router conflict. Samsung TV's can get finicky about new hookups. When I got my Orbi over a year ago, I fired up the 2016 8 SeriesTV I had the same issue as described by the first poster. Even though I was using the same SSID as before, the TV refused to hook up. I did the normal thing and reinstalled the network, to no avail. I believed there was an issue with the local host that Samsung was using, but really was not sure what was going on. I decided to let the TV really reboot, pulled the power plug and waited 30 seconds and reconnected. Tried again, and went through the internet hook up steps. It connected. There is not enough proof here to say this was not coincidence and this is a fix, but those are the results I got.