Toys without a CE marking, registered trademark, accompanying user instructions and labeling with the country of origin and warning labels (for example: age recommendation/loose parts)

Batteries:

We know how common battery-powered, electronic devices are, so it can be tricky to navigate what’s OK to send with us (and what’s not). There are a lot of technical terms involved, but hopefully, this section helps clear up any confusion!

These devices with built-in batteries are acceptable:

You can send small quantities of brand new electronic devices with built-in batteries that cannot be removed or replaced by the user. Remote control (RC) toys, drones, mobile phones, laptop computers, and handheld power tools (ie: small quantities of brand new electronic devices with built-in batteries that can’t be removed or replaced by the user).

You may also send tested, proven non-spillable batteries in proper packaging. That’s because these types of batteries are allowed to be shipped as non-hazardous items under international rules (as they will not leak from a cracked case at high-temps). Batteries and packaging may also be marked “NON-SPILLABLE” or “NON-SPILLABLE BATTERY”

Common household dry-cell batteries that are acceptable:

Non-hazardous common dry-cell batteries can be shipped with Sendle. Acceptable batteries are:

Size AA, AAA, C, D, etc. batteries

Alkaline batteries

These devices are NOT acceptable (even though they have in-built batteries):

Automotive (car) battery

Electric wheelchair battery

Fuel cell-based portable backup power supply

Electric vehicle battery

Spare dry-cell batteries (large quantities)

Samsung Galaxy Note 7 phones

Old mobile phones (to be recycled)

Certain dry-cell batteries are NOT acceptable:

Common dry-cell batteries (for example: AA, C, D) might not be regulated as hazardous materials, but all batteries can cause fires from a short circuit if terminals are not protected.

These ones cannot be sent with Sendle:

Lithium metal battery (rechargeable)

Sodium batteries

Lithium-ion batteries are NOT acceptable:

Lithium-ion batteries are subject to special regulations and are found in common items like mobile phones, watches, flashlights, and laptop computers. They can cause fires if dropped, crushed or short-circuited, which is why these can’t be sent with Sendle:

Lithium-ion lithium cobalt oxide

Lithium-ion manganese oxide battery

Lithium polymer battery

Lithium iron phosphate battery

Lithium-sulfur battery

Lithium-titanate battery

Lead-acid batteries are NOT acceptable:

These batteries contain highly corrosive acid and can cause fires from short circuits, so don’t send them with us:

Deep cycle battery

Valve regulated lead acid (VRLA) battery

Absorbent Glass Mat (AGM) battery

Gel battery

Battery components are NOT acceptable:

Battery fluid

Battery acid

Battery water

Dangerous goods declaration

To be able to send a parcel with Sendle, we need an agreement from you to never send dangerous goods with us. You’ll be prompted to make this declaration the first time you use Sendle (covering the lifetime of our relationship).

Owner’s risk

These items are deemed to be at ‘owner's risk’ (that is, they are NOT covered by Sendle's protection policy) but it’s totally up to you to send them:

If you choose to send these types of things with Sendle, you do so at your own risk. If that’s the case, we strongly advise you to arrange your own protection for loss or damage.

Right of refusal

We are entitled to refuse to accept for carriage any goods listed above.

Important information

When you use the Sendle service, you provide us with a warranty that your parcel does not include any prohibited or dangerous goods. Goods of this nature will not be covered, and cannot be transported by our couriers.

If you send a parcel that contains any of these goods, it means you’ve breached the terms of your warranty given to Sendle, and caused Sendle to breach its policy and terms.

If that’s the case, Sendle’s delivery partners have the right to dispose of any parcel deemed to contain prohibited or dangerous goods.

In these circumstances, you will be fully responsible for any adverse consequences that arise from you sending the goods, including loss or damages. You may be liable to Sendle for all damages, injuries, and claims that arise from your sending prohibited goods. Sendle may also choose to disable your account.

Sendle has the right to refuse to accept for carriage any prohibited or dangerous goods or to refuse to pick up a parcel if we reasonably suspect that it may include any prohibited or dangerous goods. Sendle will not be liable for parcels where we refuse to collect it under this clause.