Toronto Travel Update

Latest update:

Summary - in an incident in Toronto on 23 April a vehicle struck a number of pedestrians near Yonge and Finch. Local authorities have confirmed that they are dealing with a number of casualties, and an investigation is ongoing. The area surrounding the incident has been sealed off, and disruption to local transport services can be expected. Please follow the advice of the local authorities.

TRAVEL UPDATE-MONARCH AIRLINES

UPDATE: MONARCH AIRLINES

We are sad to announce that Monarch Airlines ceased trading at 04:00 today (2nd October) and as a result all future Flights are cancelled. Please see below advice from the Commission for Aviation Regulation.

Update for Somewhere2Stay: Somewhere2stay were part of the Monarch Group which ceased trading today at 04:00. We will be contacting any customers who may have booked their accommodation with us using Somewhere2stay in departure date order in order to assist you with making alternative arrangements.
Our phone lines will be extremely busy, but rest assured we will be in touch as quickly as possible.

Commission for Aviation Regulation advice: Monarch Airlines Collapse

(02 Oct 2017)

The Commission for Aviation Regulation notes that Monarch Airlines has cancelled the performance of flights by it following its entry into administration in the U.K. Passengers who had booked flights with the air carrier will be seeking clarity in relation to their rights under Regulation 261 of 2004 particularly in relation to compensation, refunds, re-routing and care and assistance.

The Commission for Aviation Regulation is the national enforcement body in relation to air passenger rights on flights departing from Irish airports. As Monarch Airlines had no flights scheduled to depart from Irish airports, the Commission has no role to play at this time. Passengers are therefore advised to refer to Monarch Airline’s own website and that of the UK CAA for further information monarch.caa.co.uk

Where do I add my special requests?

You can add a special request as part of the order process. This request will be passed to the Travel Provider. There is no cost but the request cannot be guaranteed. If your request is essential you should speak to our Sales Team prior to booking. Please call on (01) 903 0070 and a member of the Sales Team will be able to help you.

Do you provide any emergency support during my holiday?

If you have a problem during your holiday please refer to your voucher for the appropriate steps to follow. If you do need our immediate support please call us on 0203 0010107. This is a 24 hour support number.

TRAVEL UPDATE-LATEST LAS VEGAS UPDATE

Latest update:

Still current at:
3 October 2017

Updated:
2 October 2017

Summary - The Las Vegas Metropolitan Police Department (LVMPD) has opened a dedicated telephone line for anyone concerned about specific individuals in the area around the Mandalay Bay Hotel (+1 866 535 5654); if you're in the affected area, we recommend that you contact family and friends to let them know you're safe; the LVMPD has also opened a family reunification centre at its headquarters in Building B, 400 S. Martin L. King Blvd; a number of flights have been diverted from Las Vegas McCarran International Airport - you should check with your airline before travelling.

For further information please visit the FCO website by clicking here.

UK Weather Warning - February 2018

Weather warnings are in place for the UK from Monday 26th February continuing overnight and throughout the week. There is the potential for travel delays on roads, rail and air travel, as well as possible flight cancellations.

Customers due to travel within this time, please monitor your airline’s websites for updates and allow extra time to travel to your departure airport. If you suffer disruption with your flights during this time, please contact our Customer Support team on 0207 741 1382 to advise them of your delayed arrival, to ensure that the hotel are notified to keep your room available for you and if you have booked transfers notify the transfer supplier.

If we are notified your flights are cancelled by your airline we will contact you with further information on how to proceed.

Customers currently overseas, please monitor airline websites and liaise with your airline directly in the event that your flights experience delays or cancellation. Your airline will then advise you directly on how to make alternative arrangements for your flight home.

I haven't received an email confirming my booking.

If you haven't received a Booking Confirmation email please contact us via My Account and we will check your booking for you. Alternatively call us on (01) 903 0070 and a member of the Customer Service team will be able to help you.

I thought I had booked hold luggage but can't see it on my email confirmation.

Please check your flight confirmation. If the confirmation does not display baggage you will need to speak to the airline. Please log into My Account and view your booking. Check the flight summary details for the relevant airline contact details. If you need any assistance please call us on (01) 903 0070 and a member of the Customer Service Team will be able to help you.

I haven't had any tickets from the airline. Do I need them?

You should receive a Booking Confirmation email but may not be issued with tickets. Please call us on (01) 903 0070 and we will check your booking for you.

I've booked transfers. Will somebody meet me at the airport?

Please check your Transfer Voucher for details regarding your pick up. If you need further assistance please call us on (01) 903 0070 and a member of the Customer Service team will be able to help you.

I haven't received any travel documents yet.

If you haven't received a Booking Confirmation email please log into My Account. If your order is confirmed, you will be able to print all travel documents. If you need any assistance please call us on (01) 903 0070 and a member of the Customer Service Team will be able to help you.

Bookings are arranged by Alpharooms.com (a member of the TTA (Q4586)), a trading name of Alpha Holidays Ltd. Products and prices are subject to availability and Alpharooms.com and the applicable supplier(s) terms & conditions, and you must read these carefully before making any booking. The Alpha Holidays Limited ATOL Number is T7599. Each travel service is priced separately and independently, creating direct and separate contracts between you and the applicable supplier/principal(s). We are not a party to any such contract. However, where you book a “Multi-Contract Package” as defined in our Agency Terms of Business, we shall accept responsibility for your booking as the “organiser” under the Package Travel & Linked Travel Arrangements Regulations 2018. This does not affect our agency status. Please see our agency terms of business for further information. All ratings shown on this website are those of the supplier/principal and may not be the official classification. We cannot guarantee the accuracy of any ratings given.Many of the flights and flight-inclusive holidays on this website are financially protected by the ATOL scheme. But ATOL protection does not apply to all holiday and travel services listed on this website. All Hotel only bookings are protected through the TTA. Please ask us to confirm what protection may apply to your booking. If you do not receive an ATOL Certificate then the booking will not be ATOL protected. If you do receive an ATOL Certificate but all the parts of your trip are not listed on it, those parts will not be ATOL protected. Please see our booking conditions for information, or for more information about financial protection and the ATOL Certificate go to: www.atol.org.uk/ATOLcertificate. All prices shown are accurate at the time they were posted on this website, but we act as an agent and do not control ever changing prices. Alpharooms.com reserves the right to withdraw offers at any time.

Alpharooms.com is a trading name of Alpha Holidays Limited and Truly Travel (IRE) Limited. Many of the flights and flight-inclusive holidays on this website are financially protected by the CAR scheme. But CAR protection does not apply to all holiday and travel services listed on this website. Please ask us to confirm what protection may apply to your booking. Each product we offer is priced and sold individually and we act as a Travel Agent. If you buy several products from us the total price will always equal the sum of the individual prices. Where you buy more than one product from us at the same time, for example a flight and a hotel, even though they may be linked to the same dates of travel, they do not constitute a package as defined in the Package Holidays and Travel Trade Act, 1995. Products and prices are subject to availability and Alpha Holidays Limited and the applicable supplier(s) terms & conditions, and you must read these carefully before making any booking. Each travel service is priced separately and independently, creating direct and separate contracts between you and the applicable supplier/principal(s). We are not a party to any such contract. Please see our conditions for further information. All ratings shown on this website are those of the supplier/principal and may not be the official classification. We cannot guarantee the accuracy of any ratings given.

Bookings are arranged by Alpharooms.com (a member of the TTA (Q4586)), a trading name of Alpha Holidays Ltd. Products and prices are subject to availability and Alpharooms.com and the applicable supplier(s) terms & conditions, and you must read these carefully before making any booking. The Alpha Holidays Limited ATOL Number is T7599. Each travel service is priced separately and independently, creating direct and separate contracts between you and the applicable supplier/principal(s). We are not a party to any such contract. However, where you book a “Multi-Contract Package” as defined in our Agency Terms of Business, we shall accept responsibility for your booking as the “organiser” under the Package Travel & Linked Travel Arrangements Regulations 2018. This does not affect our agency status. Please see our agency terms of business for further information. All ratings shown on this website are those of the supplier/principal and may not be the official classification. We cannot guarantee the accuracy of any ratings given.Many of the flights and flight-inclusive holidays on this website are financially protected by the ATOL scheme. But ATOL protection does not apply to all holiday and travel services listed on this website. All Hotel only bookings are protected through the TTA. Please ask us to confirm what protection may apply to your booking. If you do not receive an ATOL Certificate then the booking will not be ATOL protected. If you do receive an ATOL Certificate but all the parts of your trip are not listed on it, those parts will not be ATOL protected. Please see our booking conditions for information, or for more information about financial protection and the ATOL Certificate go to: www.atol.org.uk/ATOLcertificate. All prices shown are accurate at the time they were posted on this website, but we act as an agent and do not control ever changing prices. Alpharooms.com reserves the right to withdraw offers at any time.

Alpharooms.com is a trading name of Alpha Holidays Limited and Truly Travel (IRE) Limited. Many of the flights and flight-inclusive holidays on this website are financially protected by the CAR scheme. But CAR protection does not apply to all holiday and travel services listed on this website. Please ask us to confirm what protection may apply to your booking. Each product we offer is priced and sold individually and we act as a Travel Agent. If you buy several products from us the total price will always equal the sum of the individual prices. Where you buy more than one product from us at the same time, for example a flight and a hotel, even though they may be linked to the same dates of travel, they do not constitute a package as defined in the Package Holidays and Travel Trade Act, 1995. Products and prices are subject to availability and Alpha Holidays Limited and the applicable supplier(s) terms & conditions, and you must read these carefully before making any booking. Each travel service is priced separately and independently, creating direct and separate contracts between you and the applicable supplier/principal(s). We are not a party to any such contract. Please see our conditions for further information. All ratings shown on this website are those of the supplier/principal and may not be the official classification. We cannot guarantee the accuracy of any ratings given.