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CONTACT INFORMATION

Do you have questions about how we can help your company? Send us an email and we’ll get in touch shortly.

If you think your product is not working correctly or you have a question on how to operate your product, we suggest you call our Customer Service Representative. Contact the Customer Service help line at: 1-800-777-5331 Monday-Friday from 7:30AM – 4:45PM Central Time or email custserv@spectraintl.com.

GENERAL INFORMATION

Who is Spectra?

Spectra and their Asia subsidiary, IMA-Hong Kong, LTD., have been an integral part of the consumer electronics business for the past 40 years. Spectra has supplied products to every major retailer in the United States, and has conducted business on every continent in the world. In addition to retailers, Spectra has been successful in the premium, direct mail and online channels of the industry. Over 15 years ago, Spectra formed a strategic partnership with Marino Andriani, LLC to provide Hello Kitty brand electronics and household products. The product line now includes Studebaker brand retro audio products and turntables, Karaoke Night brand machines, and others.

Do you have a customer service hotline?

I lost my owner's manual, how can I obtain a new one?

You can download a copy of your owner’s manual any time from our site at https://www.spectraintl.com/index.php/support/user-manuals. If you think your product is not working correctly, we suggest you call our Customer Service Representative first before returning it. Often we can solve the problem over the phone. Contact the Customer Service help line at 1-800-777-5331 Monday – Friday from 7:30AM – 4:45PM Central Time or email custserv@spectraintl.com.

PRODUCT INFORMATION

Why will my CD not play in my new boombox?

CD mechanisms are designed to read all commercial CDs. It will also read self-compiled CD-R/CD-RW discs but it may take up to 10 seconds for the actual playback to begin. If playback does not start, it is likely due to the quality of the CD-R/CD-RW disc and/or the compatibility of the CD compilation software. The manufacturer is not responsible for the playback quality of CD-R/CD-RW discs.

Can I replace the battery in the handbag lights?

Yes. It requires 2 x 3V (CR2032) button cell batteries.

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SparkleBee is dedicated to providing a user experience that can’t be beat. We are an official Hello Kitty® licensee and offer various Hello Kitty® products to consumers.