About This Job

Location

We are looking for an engineering leader for the backend team, to lead a group of smart, motivated and fun loving software engineers. You will solve challenging technical problems, own your products end-to-end and help take the industry leading SaaS platform to the next level. This is a foundational role, as you will get to hire your team, influence the culture and help build the Medallia DC brand. Medallia DC is an extension of the parent company in Palo Alto, and is located in Tyson’s Corner, Virginia.

Medallia is the global leader in Customer Experience Management. Our mission is to create a world where companies are loved by their customers; where organizations see you as a person and not just their next sale. We do this by building a bridge between hundreds of companies and billions of customers, around the world, enabling access to your eyes, ears, and hearts, so they may design and deliver extraordinary experiences, every single day.

THE POSITION

As an Engineering Manager at Medallia, You will lead the web development team that is building APIs for Medallia web apps and 3rd party developers, exposing services on the legacy Express platform and Medallia’s core service infrastructure. You will build on Medallia’s state of the art, core service infrastructure and platform. Your work will empower the client administrators to self-launch and self-serve the Medallia SaaS platform, allowing them to delight their customers.

MORE SPECIFICALLY, YOU WILL

Take ownership of the people, process and the product (APIs).Enable your API consumers to build scalable, reliable and performant products. We use Swagger and Jersey extensively to build our APIs.

Measure delivery progress using KPI’s and communicate plans and updates on a regular basis.

Collaborate with Product Management and other engineering teams to effectively align against goals, roadmaps, and commitments.

Ensure right technical direction working closely with tech lead and architects.

Be a technologist, who understands the architecture and design decisions, including when tradeoffs must be made. Stay involved with the team thru design and code reviews, bug triage and occasional code contributions.

Instill operational hygiene in team to support what you build. We document on wiki, use newrelic and pagerduty.

Be a people manager and cheerleader for your team, coaching and planning individual growth and development.

Be a voice of Medallia Engineering on local DC tech scene thru hosting and participating in meetups.

And lastly, you will scour your network to find great engineers to join the team, while learning to craft and refine an elevator pitch about why someone should join your team.

OUR ENGINEERING CULTURE

We don’t expect to be perfect, but we are always proactively seeking out ways to help ourselves and our teams to minimize pain points within our infrastructure and code base.

We love technology -- and follow the latest technologies and sharing what we learn.

We are not afraid of failing when we are experimenting with different technologies, development methodologies, and toolings.

We build strong relationships with team members around the globe and are not afraid to challenge our team members and peers on enforcing good habits and best practices.

QUALIFICATIONS

3+ years of direct people management

7+ years of developer/architect level experience with distributed systems / cloud services / building and maintaining APIs or similar backends

Must have agile process experience, ability to lead small to mid size teams and collaborate with distributed teams

Enjoy working with people, developing high performing teams and growing individual careers

Bring an ownership mindset with quality orientation and DevOps experience

At Medallia, we don’t just accept difference - we celebrate it and recognize the value it brings to our customers and employees. Medallia is proud to be an equal opportunity workplace and is an affirmative action employer. Equal opportunity and consideration are afforded to all qualified applicants and employees. We won't unlawfully discriminate on the basis of gender identity or expression, race, ethnicity, religion, national origin, age, sex, marital status, physical or mental disability, Veteran status, sexual orientation, and any other category protected by law.

Medallia is committed to working with and providing reasonable accommodation to applicants with disabilities in accordance with the American Disabilities Act and state disability laws.

Sales Development Representative

Shwetha S.

Senior Manager, Implementations

Shwetha works with a portfolio of Medallia clients to design and implement the best customer experience programs. She works to maximize client results and make a real change in their customer experiences.