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Richard, Computer Specialist

Category: Computer

Satisfied Customers: 31307

Experience: Over 20 years of consulting to the IT industry

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I am having to use headphones to hear my computer. A window

Customer Question

I am having to use headphones to hear my computer. A window sometimes appears saying that it was unable to start the Dolby audio driver, then it says to reinstall the driver.When I purchased this machine the programs were installed. How do I/we solve this problem?Regards Alan...

Hi there Alan and welcomeCan you tell me please the make and model of the computer? I can see you are a first time user to the site. What we do here is either a question and answer type of conversation or remote support where I would actually connect to the computer and have a look and attempt to fix the problem for you.Remote support can save a lot of time if you are not comfortable performing repairs yourself. Sometimes even with instructions you can make a mistake and make things worse.I will send an offer through for remote support and should you accept I will connect and see what is going on and fix the issue. Otherwise we can continue to talk like this but I will need to ask a number of other questions and try and walk you through some steps.Both options are 100% guaranteed by the way. Remote is just quicker and avoids the risk of you making a mistake and doing something wrong.If you want remote click get extra help. If not simply reply to me.Thanks,Richard

Thank you AlanCan you click on my link below please and download and install the latest Audio Driverhttps://support.lenovo.com/nl/en/olddownloads/ds035754Click on download now, and run the file once it has been downloaded.Complete the installation, restart the computer and tell me if you now have sound correctly please.