Customer Guarantee

We want our customers to be amazed with the choice Skynet offers, excited by the innovation Skynet provides and satisfied with the service and reliability of every interaction with Skynet. Our goal is to provide you with a consistently superior customer experience — whether at sign-up, during the normal course of business or during a service visit. The Customer Guarantee lets you know what you can and should expect from Skynet — and what we’re doing to hold ourselves accountable every day.

Read the six promises of the Skynet Customer Guarantee below.

1) We will treat you and your business or home with courtesy and respect.

Our technicians will display their Skynet identification clearly when they arrive at your business location or home. They will be trained and equipped to complete the job on as scheduled. Our Customer Account Executives will be courteous and knowledgeable when you contact us.

2) We will answer your questions at your convenience.

You can contact us 24 hours a day, 7 days a week regarding any service-related issue by calling 1-800-SKY-CCTV or in any of the following ways:

Online, via Contact Skynet

Send us an e-mail and receive a response within 24 hours

3) We will offer easy-to-understand solutions and provide you with a clear bill.

Our packages are designed to be straightforward. A call or visit to our website makes it easy to find a solution that’s right for you. We aim for the same clarity with our bills. You may request your statement and service details anytime by calling us at 1-800-SKY-CCTV.

4) We will continually offer the best and most security choices.

We’re working hard to bring more choices to our customers instantaneously by utilizing the full knowledge of our trained team and decades of security experience. We will also use our vast vendor network to bring customers dramatically more security system choices, including more equipment options, security packages, and up to date technologies.

5) We will quickly address any problem you experience.

After the initial installation to your business or home, if we do not satisfactorily complete installation or can’t resolve a routine issue, we will extend a complimentary service to your account.

6) We schedule appointments at your convenience and are mindful of your time.