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I contact a lady in Chicago USA regularly by skype. but over…

Customer Question

I contact a lady...

I contact a lady in Chicago USA regularly by skype. but over the last two weeks I have been having a lot of trouble with the sound. I can hear and see her, but she cannot hear me , but CAN see me. I have tried all the recommended troubleshooting suggestions laid down in the Support website, without success. Both of us have the newest Skype programmes for Windows 10.

Technician's Assistant: When did you last update your Skype?

One week ago for me, she did hers yesterday

Technician's Assistant: Anything else you want the Software Expert to know before I connect you?

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.