Company Name: BFGProduct: 8800 GT OCWarranty Period: LifetimeDate purchased: July 2008Date RMAed: October 6 (issued rma #), Oct 24 (shipped)Where it was sent to: Canada, KAHNAWAKE, QC Ease of RMA: 10. Ticket support and they gave me a RMA number after general trouble shootingAny extra fees?: Shipping to QuebecWait time: 2 or so weeks (received card back today)Details: fan on 8800gt was dying and asked customer service howto fix. General troubleshooting and after email details they issued a RMA number within a day. Card recieved was old card (with new cooler) and came back from statesSatisfaction: 10