Tag Archives: Customer Service

One of the reasons we are proud to offer such a wide variety of different brands with different offerings is that having a large selection allows us to reach a very broad customer base. Our four different brands cater to a wide range of customers, everyone from smokers who are looking to try e-cigarettes for the first time to digital cigarette hobbyists and everyone in between; we cater to all who are looking for alternatives to traditional tobacco smoking.

Understanding that smokers are all unique and seeking a different type of experience, we are pleased to take advantage of the innovation and offer so many various choices for enjoying alternative smoking. Electronic cigarettes are available in so many variables, in so many different styles, with varying options, flavors, nicotine levels, performance choices, and the list goes on!

The one thing most smokers want though, regardless of the type of product is quality. It is a mainstay when it comes to everything we offer, as we know when it comes to satisfaction, lacking quality will not do much for anyone.

VaporFi: VaporFi is the brand for those who are looking for supreme quality and innovation. Their products for are designed for every type of smoker, from experts to novices. They offer a large selection of everything, including basic e-cigs to the most advanced vaporizers available. Standout features include the largest selection of e-liquids as well as top of the line, affordable mods.

South Beach Smoke: Great for beginners and experienced e-cigarette users who like advanced performance from a 2-piece e-cigarette with cartridge. This brand offers e-cigs and vaporizers, plenty of innovative accessories such as the PowerCig and the Personal Charging Case, plus the same extensive line of custom blended e-liquids as VaporFi.

EverSmoke: Based on the same technology as South Beach Smoke, EverSmoke offers similar e-cigarette products that appeal to smokers who want quality, options, and a great looking product.

NutriCigs: NutriCigs goes further into the realm of innovation, offering the first and only fortified, disposable e-cigarettes.

Diversity matters when it comes to selling electronic cigarettes. Being able to appeal to a small group will get some sales; offering products that are made for everyone cover all ground; and that is exactly what we aim to do!

International Vapor Group makes top quality electronic cigarettes. We are leaders in the industry, designing, manufacturing, producing, distributing, and marketing some of the top names of smokeless cigarettes available. Our extensive variety of products can be found online, as well through brick and mortar retailers around the world. Each of our different brands specializes in innovation, and offering consumers the greatest level of quality and performance available.

Electronic cigarettes are comprised of several essential parts, the most important being the battery, which is responsible for supplying power and serving as the “brain” of the devices. They also all contain some variation of an atomizer, which is what vaporizes the liquid nicotine into the vapor hits, a tank, cartridge or cartomizer that holds the liquid, and a mouthpiece made for puffing and inhaling on. And while these are the necessary parts that the majority of all vaping devices use, not all brands create them the same, or with the same level of technology to function at the highest level possible.

Each of our different lines, South Beach Smoke, EverSmoke, NutriCigs, and VaporZone, specialize in unique product offerings, while all being based on the same technology. We focus on producing an experience customers are looking for, and with each of these lines, we aim to satisfy the needs and requests of our users.

Electronic cigarettes offer smokers an alternative option to traditional cigarettes, without smoke, tobacco, tar, or odor. They also modernize the smoking experience, allowing users the many benefits of reducing waste and simplifying usage with digital accessories as opposed to the mess, fire, and pollution that come with standard tobacco cigarettes.

At the same time, e-cigarettes recreate the experience, eliminating none of the pleasure or sensations, offering users a method that is both familiar and satisfying. While many find there to be an adjustment period when starting out with electronic cigarettes, typically getting used to the devices is not difficult or time consuming. What many are seeking is the same satisfaction they are used to with traditional cigarettes, especially in regards to vapor production, throat hit, flavor, and the effects of the nicotine, and our products are made to directly target these goals.

What IVG does is innovate, create, and supply our customers with the very best options available to enjoy electronic smoking. We believe in being ahead of the pack, and that’s the foundation of our business!

In the world of electronic cigarette retail, it may seem as though there are nearly endless brands offering what seem to be the same product. Where we differ amidst the crowd is that our products are different, our technology is different, and there are a multitude of facets to our company that go above and beyond simply retail and selling products.

Top Level Customer Care

The International Vapor Group difference starts with a dedication to innovation, and extends into all the different areas of our company. We pride ourselves on having top customer service, at every level. Whether we are working directly with customers who purchase through our websites to ensure their satisfaction, or are working with our vendors to ensure that all parts of the business relationship are working fluidly and beneficially. Customer service is a major part of what we do, and we understand the human aspect behind the transaction. We are all about that “WOW” factor, and know that it directly relates to better business.

Advancing the Industry

Research and Development is another part of what we do and an essential element to our foundation. We aim not to create what everyone else is offering in the e-cigarette market; our aim is to produce products beyond what others are doing. We want to create what customers are going to want in the future, and we want to create products that surpass current ideas of satisfaction.

Passion, Above All

We are a passionate company, made up of passionate individuals. We are passionate about what we do, and what electronic cigarettes bring to the world. We are passionate about how they have changed the lives of millions of people, for the better. We are passionate about the enjoyment we know our customers receive from using them. We are passionate about the future, where this industry is heading, and we are optimistic about what these products are capable of doing.

International Vapor Group is a company looking to the future, with a solid commitment to expertise. We are not playing catch-up to anyone; instead we are creating the next big thing. If your business views are in line with ours, and you are interested in high quality electronic cigarettes; let’s talk, shall we?

As Vapor Zone continues to grow, and expand, their locations are becoming hot spots for the South Florida vaping community. Having two successful stores currently open, one in South Miami and the other in Doral, they are also in the process of opening an additional six locations. With their current expansion underway, the new store locations will be located in South Beach, Fort Lauderdale, Sunrise, Tampa, Clearwater, and Brandon; all of which are in the hiring process currently.

While doing great online, Vapor Zone understands and emphasizes the importance of connecting with customers and holding a brick and mortar presence that serves the community. Having a brilliant concept that goes beyond just the retail of e-cigarette products, consumers have taken to their stores with great acceptance.Vapor Zone is making great headway and giving their customers an excellent resource for all things electronic cigarette related. In store, all VaporZone locations carry the full line of products and feature an e-liquid bar, equipped with experienced and skilled “Vapetenders” who expertly mix the e-liquids into the custom blends.

Another retail concept Vapor Zone has created are their Vapor Zone Express Locations, which are basically a “store within a store.” They are satellite locations, situated inside of other retail stores, and they carry a select number of VaporZone products. Their focus is on only the most popular items, as well as the most popular custom blends. It should be noted that these locations do not have e-liquid bars, and custom blending is not done on site.

Currently, there are three Vapor Zone Express locations in the South Florida area; one in Downtown Miami at the Village Humidor, the next in Coconut Grove, Fl at Coco Cigar, and the third in Pompano Beach, Fl at Let’s Vape. If you are interested in adding a Vapor Zone Express location to your retail store, feel free to contact us! Don’t waste any time in becoming a part of this exciting brand!

If you are a retailer interested in carrying electronic cigarettes, you may be wondering which products would be ideal to sell. When working with a large company such as International Vapor Group, the options are very extensive, and it may be difficult knowing which specific products to choose. You have to have a general idea of your clientele, and where their interests may lie.

The e-cigarette market is filled with many different types of products, and with millions of people using them, variety is obviously of great importance. Many experienced users are looking for specific products, that do specific things, and work according to their specifications. Beginners tend to be looking for something that works as an alternative to cigarettes, and many want two-piece e-cigarettes that resemble them.

If you carry traditional cigarettes, chances are, your customers are going to be interested in e-cigarettes, generally speaking. If you are going to start implementing e-cigarettes, going with a very recognizable brand like South Beach Smoke is a great idea, as customers can identify with the name and products. Starting off with a selection of starter kits, cartridges and disposables would be ideal. This offers a variety of choices for different budgets, especially catering to beginners to get them started, and hopefully in the future, getting them back to your location for additional products and cartridges.

If you know your clientele consists of experienced e-cigarette users, who want to expand their horizons with a selection of great products, you may consider carrying a variety of our brands, especially our latest, VaporZone. This brand has become the top choice of many vapor smokers, and the advanced products with great performance appeal to many.

If you are wanting to add electronic cigarettes to your retail selection but are not sure where to begin, hopefully this has helped! If you are interested in adding International Vapor Group products to your store, and need further assistance, do contact us; we’d be glad to help!

International Vapor Group brands are growing at a rapid rate, and all four brands have solidified a place among consumers in the market for top quality, high performing electronic cigarettes. Join the affiliate programs for South Beach Smoke, EverSmoke, NutriCigs and VaporZone and you could be earning money for all the customers you send our way. Currently, top affiliates are earning thousands each month. If you’re in the business of promoting e-cigarette brands, why not be a part of this exciting company? IVG brands cover a lot of ground, and we are doing many things other companies in this industry aren’t.

The Affiliate Programs for each of our brands work very similarly. We provide all the necessary tools to get you started, such as banners and text links that will go on your website and route back to ours. Your customers will be tracked using sophisticated affiliate tracking software, and we even have in place measures to cover your customers who choose to order by phone. When your customers purchase our products because of your links, you will receive generous percentages of the e-cigarette sales, as well as lifetime residuals from Home Delivery Membership purchases, which typically entail monthly payouts. We even cover the circumstances should a customer get to our site via yours, and come back at a later date to make the purchase. We are firm believers in your commission being yours!

We also feature a 2-tier program, for all of our brands that offer even more opportunities to rake in the earnings. Should you refer others to our Affiliate Programs, and they join, you will earn 5% of the sales they bring in. So the more you promote, and the more people you send our way, the more money you will make whether they are buying or selling!

At International Vapor Group, we are staunchly proud of our products, and we know that connecting with likeminded, goal oriented folks is one of the keys to our success. Visit any of our brands’ websites to learn more about these lucrative programs. Our Affiliate Programs offer valuable commissions, and a true opportunity to be a part of our growth: join us!

Having environmentally friendly products is more than a passing trend, more than a bragging point, and more than a cool sales pitch; it’s rather responsible. As consumers become more aware of their buying choices, many choose to go the more sustainable route because it avails some peace of mind. Retailers understand this, and many see the great profitability in providing products that are more environmentally conscious.

In every sense, electronic cigarettes are much better for the environment than traditional cigarettes. They are not part of the destructive farming industry that is tobacco, and they do get filled with a long list of harmful additives. Tobacco farming is known for its use of radioactive fertilizer, having incredibly negative farming practices that ruin soil and contribute to widespread pollution.

Traditional cigarettes are an environmental problem beyond just their roots however. They are excessively polluted, in fact the most polluted item in the world, as so many users consider it easy to discard them on the ground, instead of in receptacles where they belong. Cartridges do not exactly decompose, and as they break down, all those chemicals that they are created with slowly leak out, polluting the water and earth as they travel along. When they make their way into natural water systems, they become a threat to bird, fish, and other wildlife species who mistakenly consume these butts for food.

Another issue is the concept of constant disposing. Cigarettes are used and tossed nonstop. The constant stream of garbage is an environmental disaster, and it’s not just a pollution issue, as cigarette butts surprisingly take up a lot of landfill space when they do make into trashcans. If the average smoker goes through a pack of 20 a day, that figures out to about 7,280 cigarettes yearly!

So as a result of these issues, e-cigarettes are a much better choice for smokers who want a more eco-friendly way to smoke, and the better choice for retailers who want to expand their selection with tobacco-free, eco-friendly alternatives. While many smokers may not turn to e-smoking simply for the environmental impact, it is a great advertising point. Selling “green” products is responsible and maintains your modern edge. It enables customers to have a choice if they wish, and in addition to all of the other benefits e-cigarettes avail, the option of being a little more conscious of their footprint with their smoking choice is a big one.

Our future lies in our planet; little decisions can amount to big ones, and electronic cigarettes allow us to cut back in one very destructive area. If your selection of tobacco and cigarette products is in need of more modern, “greener” e-cigs, feel free to contact us about wholesale opportunities!

We understand diversity. We get that there are an enormous amount of smokers in the world, from different backgrounds, age groups, with different personal preferences, and the need for products that appeal to their unique needs. We know that diversity is so important to pleasing our customers and realistically being able to make vaping work for a large number of people.

That’s why we’ve taken the care and innovation to new levels, looking to truly offer something for everyone. Diversity is an incredibly important concept in today’s world of instant gratification and individualism, and making our products well rounded enough to appeal to many thousands of electronic smokers has been one of the keys to our success. Working with us, you will have the ability to extend your electronic cigarette selection even further, to an even larger customer demographic.

Our different e-cigarette brands cover a lot of ground. We offer products that appeal to beginners (with our different Express Kits from both South Beach Smoke and EverSmoke), advanced users (the soon to be unveiled VaporZone line), and those who want something exciting and out of the ordinary (NutriCigs). The offerings each brand covers are both unique as well as practical. We have reusable electronic cigarettes, a variety of different disposable e-cigarettes, and a multitude of accessories to go with each line that add convenience and practicality. We go to great lengths to ensure customer satisfaction, from the very beginning in developing our products to the end point of sale, when they are being used and hopefully delighting the customer.

Diversity is one of those advantages that gives us exceptional clout in the marketplace. Customers want options; they want quality, innovation, and true to form service just in case things don’t go exactly as planned. International Vapor Group knows the importance of striking the balance between getting it right, and missing the mark; diversity lets us branch out in as many directions as we can, appealing to as many e-smokers as we can!

Looking to up the offerings available at your bar? E-cigarettes are the answer. While they may not contain any alcohol, the correlation is simple. Smokers cannot smoke in bars, yet consuming a couple drinks or beers makes nicotine that much more appealing. Being in a fun, exciting social scene typically inspires the urge to have a few puffs of a cigarette, yet smokers have to exit to do so. Selling e-cigarettes cut out the inconveniences for smokers, allowing them to stay in the establishment, all without creating an uncomfortable environment for nonsmokers.

Electronic cigarettes in social settings are very practical, and many business owners understand this. Hotels, bars, and other venues that attract socializing people are starting carry a selection of electronic cigarettes for purchase, and smokers are really taking to this concept. They cut out the “no smoking” rules, but also appease guests on both sides of the barrier. Also beneficial, e-cigarette sales add additional income, which is never a negative.

One aspect to selling e-cigarettes in bars is that those venues which have sold them, have found that it increases business in additional ways beyond just their sales. E-cigs have a way of keeping customers who smoke in the establishment longer, and therefore spending more as they do so. Smoking bans can be greatly annoying to customers who smoke because they create limitations (obviously not so much to nonsmokers who want nothing to do with tobacco). However, nonsmokers are also inclined to support electronic cigarettes because it allows them to stay as well, instead of leaving due to the annoyance of the smoke. E-cigarettes have increased the ability for nonsmokers as well as smokers to have a good time, and enjoy themselves, as well as each other’s company, even more.

These days, it’s pretty common to find electronic cigarettes in any nightlife scene. If you own a bar, or handle the ordering and merchandising of one, contact us about supplying your shelves with IVG brands of electronic cigarettes; make your customers happier!

Customer service is not just applicable to customers in the retail sense. Part of the core of our business is having excellent customer care, and offering the proper support to developing business relationships. It’s one of our central areas of pride and one of the aspects that makes our business stand out from many others. When we say “we’re here for you,” we really mean it.

E-Cigarette customer service covers so much more than just dealing with our customers when they have problems with our products. It is a concept of making ourselves available to them in any circumstances as they relate to using our electronic cigarettes. We offer multiple platforms for communication (phone, email and social media), and have a fully established team in place to handle customer needs across the board. We are happy to communicate with the purpose of customer satisfaction and ensuring our products are pleasing!

The commitment to having excellent customer service is simple. If the products are superior and customers continuously feel supported in their challenges, as well as feel that they are being taken care of properly, they will be happy to remain loyal customers. That “WOW” factor is what we’re all about, and we don’t look to achieve it with just our products!

In doing your research across the electronic cigarette market, and looking into the many reviews you will find the various companies that exist, one common area of complaint among users is not having adequate customer service. Many consumers are more than willing to leave a company whose products they appreciate if the service cannot measure up. Many of the largest e-cigarette companies are especially guilty of this, as it can be difficult to maintain to individualized, attentive customer care when you’re entity is so large. Also to consider is that these mega companies rely on the popularity of their names to sustain them; i.e.; they lack the quality and attention to the customer in lieu of the dollar.

We aren’t your standard electronic cigarette company, and we aren’t in the business of mediocrity. Every member of our team is dedicated to these core principles of excellence, in every aspect of the company. We urge our customers as well as business partners to choose wisely because why settle for less if you don’t have to?

YOU MUST BE OVER THE AGE OF 18 YEARS TO BUY AND OR USE ANY INTERNATIONAL VAPOR GROUP ("IVG") PRODUCT.

Nicotine is a highly addictive substance derived from the tobacco plant. Our products do not treat, diagnose, or cure any disease, physical ailment, or condition. If you are allergic to nicotine or any combination of inhalants, if you are pregnant or breast-feeding, or if you have a heart-condition, diabetes, high blood pressure or asthma, consult your physician before using IVG nicotine products. Just like traditional tobacco cigarettes, IVG Electronic Cigarettes are not approved by the American FDA.

CALIFORNIA PROPOSITION 65 Warning: These products contains nicotine, a chemical known to the state of California to cause birth defects or other reproductive harm.

*This statement has not been evaluated by the Food and Drug Administration. This product is not intended to diagnose, treat, cure or prevent any disease.