If you live within the Practice area, you can apply to register with us by downloading,
or collecting from reception, our Patient Questionnaireand Registration Form. Please
bring the completed and signed forms in to the Practice between 9am and 5.30pm, Monday
to Friday. Please also provide photographic ID for each adult (passport, photo driving
licence). If you do not have photographic ID, you will need to provide your birth
certificate. We also need to see a recent document (dated within last 2 months),
such as a Gas or Electricity Bill, council tax letter, rent/mortgage agreement or
electoral roll letter,which shows the same address as on the Registration Form. We
DO NOT accept mobile telephone bills or bank statements.

Our policy is to register all family members and forms should be completed for each
family member. You can also download a copy of our Practice Leafletfor more general
information about the Practice (You may need to use internet explorer to access this).

MAKE AN APPOINTMENT:

A consultation at Danderhall is by appointment only.

Between 8.00am and 8.30am we only handle emergency calls. This DOES NOT include
urgent medical conditions, please call after 8.30am for all routine appointments
and urgent conditions.

We do not operate a ‘Walk In’ system.

Appointments are 10 minutes but if you feel you have a lot to discuss with the doctor,
please ask for a double appointment and inform the receptionist of the reason for
this.

You can book an appointment in a variety of ways:

In Advance – Book up to 4 weeks ahead.

Urgent - If your medical problem is urgent and has to be dealt with that day you
will be asked some information by our reception staff and will receive a call back
that day so please have a current contact number available. A GP will allocate appointment
if deemed necessary.

Telephone Consultations – If you feel you don’t need to be seen face to face, the
doctor can call you back at a pre-arranged time.

Nurse Appointments – We have 2 Practice Nurses, and a Health Care Assistant. Please
help us by asking for an appointment with the appropriate person.

Late Appointments - We also offer late night appointments in our weekly extended
hours surgeries. Please contact reception for further details.

Many problems can be dealt with better and more quickly by another healthcare professional
other than your GP… Click here for details

GET TEST RESULTS:

Please telephone after 11am, at least 1 week after your test.

*Reception staff may only give results that have been reviewed and commented on by
a doctor.

Cervical Smear results will be sent to you directly from the laboratory and NOT from
the Practice.

ARRANGE A HOME VISIT:

Please try to come to the Practice if you are able to as it is easier for the doctors
to examine patients at the surgery with all medical equipment to hand.

If you are unable to attend the surgery, a doctor will visit you at home. Please
call us on 0131 654 1079 before 11am to arrange this.

If you need to see a nurse and you are house-bound, then either a District Nurse
or the Practice Nurse may visit. Please call us to arrange this

GET HELP OUT OF HOURS:

When the surgery is closed, please telephone NHS24 on 111 or check their website
www.nhs24.com