• Avoidance of problems caused by an infrastructure that is not at the current revision level • Improved performance through regular Proactive Scans to help ensure that systems are configured consistently with HP best practices.

• Reduction of incidents by anticipating issues through real-time monitoring of the environment and case history trend reporting Through the availability to purchase options, Proactive Care helps you by providing:.

• Increased accountability and personalization through the assignment of an account support team that will provide support planning and reviews • Maximize return on IT assets through performance and availability analysis.

• Simplified operations from fully utilizing management software • Flexible resourcing through access to skills on demand that can help with peak workload and project requirements.

Upon HP request, the Customer will be required to support HP's remote problem resolution efforts. The Customer will: •Start self-tests, install and run other diagnostic tools and programs •Install customer-installable firmware updates & patches •Provide all information necessary for HP to deliver timely and professional remote support and to enable HP to determine the level of support eligibility •Perform other reasonable activities to help HP identify or resolve problems, as requested by HP If the Customer does not act upon the specified Customer responsibilities, HP or the HP authorized service provider will, at HP’s discretion, i) not be obligated to deliver the services as described, or ii) perform such service at the Customer’s expense at the prevailing time-and-materials rates. The Customer will identify a focal point and an internal Customer team to work collaboratively with the HP account team in the development, implementation, and ongoing review of account support plan. The call-to-repair time commitment is subject to the Customer providing immediate and unrestricted access to the system, as requested by HP. The call-to-repair time commitment does not apply when system access, including physical, remote troubleshooting, and hardware diagnostic assessments, is delayed or denied. If the Customer requests scheduled service, the call-to-repair time period begins at the agreed-upon scheduled time. The Customer is responsible for installing and maintaining the appropriate HP remote support solution, with a secure connection to HP, and to provide all necessary resources in accordance with the HP remote support solution release notes, in order to enable the delivery of the service and options. The Customer must also provide any hardware required to host the remote support solution. In order for HP to provide collaborative call management, the customer must have an active support agreement with the software vendor that includes the required service level and features that allow Customer to place calls and receive support from the vendor. If vendor requires it, Customer will take any steps necessary to ensure HP can submit calls on Customer’s behalf.

Shelf life

• Operational testing of applications, or additional tests requested or required by the Customer • Services that, in HP's opinion, are required due to improper treatment or use of the products or equipment • Services required due to failure of the Customer to take avoidance action previously advised by HP • Backup and recovery of the operating system, other software, and data In the event that a Customer Self Repair part is provided to return the system to operating condition, the onsite response time, if any, shall not apply. In such cases, HP practice is to express ship to the Customer location the Customer Self Repair parts that are critical to the product’s operation. For more details on the Customer Self Repair process and parts, please refer to: www.hp.com/go/selfrepair Services provided within the scope of one Proactive Care support contract are restricted to the IT environment under the direct day-to-day management of one IT manager, in one country. Unless otherwise specified or arranged, proactive and consultative services are performed during standard HP business hours. Except as otherwise noted in this document, the scope of HP Proactive Care Service is limited to the products under the Proactive Care support contract. For some products, software updates include only minor improved features. New software versions must be purchased separately. Upon the Customer's request, HP will provide the Customer with a list of software product families where entitlement to receive and use new versions of software is not included in this service. Limitations to the defective media retention service feature: The defective media retention service feature option applies only to Disk or eligible SSD/Flash Drives replaced by HP due to malfunction. It does not apply to any exchange of Disk or SSD/Flash Drives that have not failed. In the event that a Customer Self Repair part is provided to return the system to operating condition, the call-to-repair time commitment, if any, shall not apply. In such cases, HP practice is to express ship to the Customer location the Customer Self Repair parts that are critical to the product’s operation. For more details on the Customer Self Repair process and parts, please refer to: www.hp.com/go/selfrepair Other service delivery methods may include the delivery via a courier of customer-replaceable parts such as a keyboard, a mouse, certain hard disk drives, and other parts classified by HP as Customer Self Repair parts, or an entire replacement product. HP will determine the appropriate delivery method required to provide effective and timely Customer support and meet the call-to-repair time commitment, if applicable. The following activities are excluded from this service: • Services required due to failure of the Customer to incorporate any system fix, repair, patch, or modification provided to the Customer by HP • Services that, in the opinion of HP, are required due to unauthorized attempts by non-HP personnel to install, repair, maintain, or modify hardware, firmware, or software SSD/Flash Drives that are specified by HP as consumable parts and/or that have exceeded the maximum supported lifetime and/or the maximum usage limit as set forth in the manufacturer's operating manual or the technical data sheet are not eligible for the defective media retention service feature option. Hardware call-to-repair commitment: It may take up to 30 days from the Customer’s initial purchase date or the date the system arrives, whichever is longer, to set up and perform the audits and processes that must be completed before the hardware call-to-repair time commitment is in full effect. During this initial 30-day period and for up to 5 additional business days after the audit is completed, HP will provide the Customer with support with a 4-hour onsite response time. Hardware call-to-repair time options are specified in the ’Service feature highlights’ section (see table 3). All call-to-repair times are subject to local availability. Contact a local HP sales office for detailed information on availability. The hardware repair time commitment may vary for specific products. A call-to-repair time commitment does not apply when the Customer chooses to have HP prolong diagnosis rather than execute recommended server recovery procedures. HP reserves the right to modify the call-to-repair time commitment as it applies to the Customer's specific product configuration, location, and environment. This is established at the time of support agreement order and is subject to resource availability. General limitations: The HP account team will provide the required proactive deliverables during HP standard business hours, standard business days, either remotely or onsite, at the discretion of HP. Support outside standard business hours is purchased separately and is subject to local availability. HP retains the right to determine the final resolution of all service requests. If the Customer requests scheduled service, the repair timeframe begins from the agreed-upon scheduled time. At the discretion of HP, service will be provided using a combination of remote diagnosis and support, services delivered onsite, and other service delivery methods. HP does not act in the capacity of nor take on the responsibility of an insurer of security, and states that no security provides absolute protection. While these services represent HP’s efforts at security, rendered in accordance with industry best practices, no security can provide guaranteed protection. Software: For the Customer with multiple systems at the same location, HP may limit the number of physical media sets containing software product and documentation updates provided as part of this service. Software updates are not available for all software products. Upon the Customer's request, HP will provide the Customer with a list of software product families that currently do not include software updates. When this service feature is not available, it will not be included in this service. The following are excluded from the call-to-repair time commitment (if applicable): • Time for disk mechanism rebuild or sparing procedures • Any restoration/recovery of compromised data • Situations where a logical unit number (LUN) may be blocked to preserve data integrity • Any period of non-availability not directly caused by the hardware fault Scope of products covered: This service is available for selected servers, software, storage devices, storage arrays, network devices, and storage area networks only, as noted at the following website: www.hp.com/go/proactivecaretechnology The features of this service may differ, or be limited, based on specific devices or software. Please check with an HP sales office for specific limitations and local availability

Travel Zone

Travel zones and charges, if applicable, may vary in some geographic locations. Response times to sites located more than 25 miles (40 km) from an HP-designated support hub will have modified response times for extended travel. All response times apply only to sites located within 25 miles (40 km) of an HP designated support hub. Travel to sites located within 200 miles (320 km) of an HP-designated support hub is provided at no additional charge. If the site is located more than 200 miles (320 km) from the HP-designated support hub, there will be an additional travel charge. Travel zones and charges may vary in some geographic locations.

Extended specifications

Service Limitations

• Operational testing of applications, or additional tests requested or required by the Customer • Services that, in HP's opinion, are required due to improper treatment or use of the products or equipment • Services required due to failure of the Customer to take avoidance action previously advised by HP • Backup and recovery of the operating system, other software, and data In the event that a Customer Self Repair part is provided to return the system to operating condition, the onsite response time, if any, shall not apply. In such cases, HP practice is to express ship to the Customer location the Customer Self Repair parts that are critical to the product’s operation. For more details on the Customer Self Repair process and parts, please refer to: www.hp.com/go/selfrepair Services provided within the scope of one Proactive Care support contract are restricted to the IT environment under the direct day-to-day management of one IT manager, in one country. Unless otherwise specified or arranged, proactive and consultative services are performed during standard HP business hours. Except as otherwise noted in this document, the scope of HP Proactive Care Service is limited to the products under the Proactive Care support contract. For some products, software updates include only minor improved features. New software versions must be purchased separately. Upon the Customer's request, HP will provide the Customer with a list of software product families where entitlement to receive and use new versions of software is not included in this service. Limitations to the defective media retention service feature: The defective media retention service feature option applies only to Disk or eligible SSD/Flash Drives replaced by HP due to malfunction. It does not apply to any exchange of Disk or SSD/Flash Drives that have not failed. In the event that a Customer Self Repair part is provided to return the system to operating condition, the call-to-repair time commitment, if any, shall not apply. In such cases, HP practice is to express ship to the Customer location the Customer Self Repair parts that are critical to the product’s operation. For more details on the Customer Self Repair process and parts, please refer to: www.hp.com/go/selfrepair Other service delivery methods may include the delivery via a courier of customer-replaceable parts such as a keyboard, a mouse, certain hard disk drives, and other parts classified by HP as Customer Self Repair parts, or an entire replacement product. HP will determine the appropriate delivery method required to provide effective and timely Customer support and meet the call-to-repair time commitment, if applicable. The following activities are excluded from this service: • Services required due to failure of the Customer to incorporate any system fix, repair, patch, or modification provided to the Customer by HP • Services that, in the opinion of HP, are required due to unauthorized attempts by non-HP personnel to install, repair, maintain, or modify hardware, firmware, or software SSD/Flash Drives that are specified by HP as consumable parts and/or that have exceeded the maximum supported lifetime and/or the maximum usage limit as set forth in the manufacturer's operating manual or the technical data sheet are not eligible for the defective media retention service feature option. Hardware call-to-repair commitment: It may take up to 30 days from the Customer’s initial purchase date or the date the system arrives, whichever is longer, to set up and perform the audits and processes that must be completed before the hardware call-to-repair time commitment is in full effect. During this initial 30-day period and for up to 5 additional business days after the audit is completed, HP will provide the Customer with support with a 4-hour onsite response time. Hardware call-to-repair time options are specified in the ’Service feature highlights’ section (see table 3). All call-to-repair times are subject to local availability. Contact a local HP sales office for detailed information on availability. The hardware repair time commitment may vary for specific products. A call-to-repair time commitment does not apply when the Customer chooses to have HP prolong diagnosis rather than execute recommended server recovery procedures. HP reserves the right to modify the call-to-repair time commitment as it applies to the Customer's specific product configuration, location, and environment. This is established at the time of support agreement order and is subject to resource availability. General limitations: The HP account team will provide the required proactive deliverables during HP standard business hours, standard business days, either remotely or onsite, at the discretion of HP. Support outside standard business hours is purchased separately and is subject to local availability. HP retains the right to determine the final resolution of all service requests. If the Customer requests scheduled service, the repair timeframe begins from the agreed-upon scheduled time. At the discretion of HP, service will be provided using a combination of remote diagnosis and support, services delivered onsite, and other service delivery methods. HP does not act in the capacity of nor take on the responsibility of an insurer of security, and states that no security provides absolute protection. While these services represent HP’s efforts at security, rendered in accordance with industry best practices, no security can provide guaranteed protection. Software: For the Customer with multiple systems at the same location, HP may limit the number of physical media sets containing software product and documentation updates provided as part of this service. Software updates are not available for all software products. Upon the Customer's request, HP will provide the Customer with a list of software product families that currently do not include software updates. When this service feature is not available, it will not be included in this service. The following are excluded from the call-to-repair time commitment (if applicable): • Time for disk mechanism rebuild or sparing procedures • Any restoration/recovery of compromised data • Situations where a logical unit number (LUN) may be blocked to preserve data integrity • Any period of non-availability not directly caused by the hardware fault Scope of products covered: This service is available for selected servers, software, storage devices, storage arrays, network devices, and storage area networks only, as noted at the following website: www.hp.com/go/proactivecaretechnology The features of this service may differ, or be limited, based on specific devices or software. Please check with an HP sales office for specific limitations and local availability

General Provisions

HP will acknowledge a service request by logging a case, communicating the case ID to the Customer, and confirming the Customer’s incident severity and time requirements for the commencement of remedial action. Note: For events received via HP electronic remote support solutions, HP is required to contact the Customer, determine the incident severity with the Customer, and arrange access to the system before the hardware call-to-repair time or hardware onsite response time period can start. •Proactive Care Service credits must be used on an annual basis. Any unused credits will expire at the end of each 12-month period. Any unused credits cannot be rolled over to another calendar year or refunded If the Customer has purchased additional HP Proactive Care Service credits, then HP will refund the Customer a pro-rata amount for the unused prepaid support based on the unused additional HP Proactive Care Service credits, less any applicable early termination fees. Conversely, HP will invoice the Customer on a pro-rata basis for any credits used but not paid for at the time of contract cancellation. •Additional HP Proactive Care Service credits must be utilized and redeemed against specific service activities within the scope of one Proactive Care environment under the direct day-to-day management of one IT manager, in one country. •Additional HP Proactive Care Service credits are not transferable. Onsite hardware support response times and call-to-repair time commitments, as well as software support remote response times, may differ depending on incident severity. The Customer determines the incident severity level. •Severity 3—Normal: for example, a non-production system (e.g., test system) is down or degraded; a production system or production application has been degraded with a workaround in place; non-critical functionality has been lost; there is limited impact on the business •Severity 4—Low: there is no business or user impact •Severity 2—Critically Degraded: for example, the production environment is severely impaired; a production system or production application has been interrupted/compromised; there is risk of reoccurrence; there is significant impact on business Incident severity levels are defined as follows: •Severity 1—Critical Down: for example, the production environment is down; a production system or production application is down/at severe risk; data corruption/loss or risk has occurred; business is severely affected; there are safety issues Additional HP Proactive Care Service credits purchased through the technical skills on demand The following applies to Proactive Care Service credits: •Additional HP Proactive Care Service credits can be purchased only if the Customer has already purchased HP Proactive Care Services and has an active contract. •If the Customer cancels a Proactive Care contract before it has reached its termination date, then HP will refund the Customer a pro-rata amount for the unused prepaid support less any applicable early termination fees.

Customer Responsibilities

•Use all software products in accordance with current HP software licensing terms corresponding to the Customer's prerequisite underlying software license, or in accordance with the current licensing terms of the third-party software manufacturer, if applicable, including any additional software licensing terms that may accompany such software updates provided under this service The Customer agrees to pay additional charges if the Customer requests that HP install customer-installable firmware updates as described in the ’Service prerequisites’ section. Any additional charges to the Customer will be on a time and materials basis, unless otherwise previously agreed to in writing by HP and the Customer. The Customer will: •Take responsibility for registering to use the HP or third-party vendor’s electronic facility in order to access knowledge databases, to obtain product information. HP will provide registration information to the Customer, as required; additionally, for certain products, the Customer may be required to accept vendor-specific terms for use of the electronic facility. The Customer is responsible for installing, in a timely manner, critical customer-installable firmware updates, as well as Customer Self Repair parts and replacement products delivered to the Customer. For Disk or SSD/Flash Drives supplied by HP to the Customer as loaner, rental or lease products the Customer will promptly return the replacement Disk or SSD/Flash Drives at the expiration or termination of support with HP. With the defective media retention service feature option, it is the Customer's responsibility to: •Retain physical control of Disk or SSD/Flash Drives at all times during support delivery by HP; HP is not responsible for data contained on Disk or SSD/Flash Drives •Ensure that any Customer sensitive data on the retained Disk or SSD/Flash Drive is destroyed or remains secure •Destroy the retained Disk or SSD/Flash Drive and/or ensure that the Disk or SSD/Flash Drive is not put into use again •Dispose of all retained Disk or SSD/Flash Drives in compliance with applicable environmental laws and regulations The Customer will be solely responsible for removing all sensitive data before returning any such loaned, rented, or leased Disk or SSD/Flash Drive to HP and HP shall not be responsible for maintaining the confidentiality or privacy of any sensitive data that remains on such Disk or SSD/Flash Drive. •Retain, and provide to HP upon request, all original software licenses, license agreements, license keys, and subscription service registration information, as applicable for this service •Take responsibility for acting upon any hardcopy or email notification the Customer may receive in order to download the software update or to request the new software update on media, where this option is available •Have an authorized representative present to retain defective Disk or SSD/Flash Drives, accept replacement Disk or SSD/Flash Drives, provide HP with identification information for each Disk or SSD/Flash Drive retained hereunder, and, upon HP request, execute a document provided by HP acknowledging the retention of the Disk or SSD/Flash Drives

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1 HP is not liable for pricing errors. If you place an order for a product that was incorrectly priced, we will cancel your order and credit you for any charges. In the event that we inadvertently ship an order based on a pricing error, we will issue a revised invoice to you for the correct price and contact you to obtain your authorization for the additional charge, or assist you with return of the product. If the pricing error results in an overcharge to you, HP will credit your account for the amount overcharged.

2 Image is a representation of this product type. It may not be an exact image of the product you will receive.

3 HP is not responsible for shipping delays, including delays related to order processing or unexpected increase in demand. The estimated order to ship days displayed are estimates and do not represent a commitment by Hewlett-Packard to meet such timelines. These estimates are the number of days from acceptance of an order to shipment from a Hewlett-Packard factory.