Following T-Mobile’s announcement that it will be offering full refunds to Galaxy Note 7 owners, Samsung has revealed its own Note 7 replacement offers.

Samsung is launching the U.S. Product Exchange Program for Galaxy Note 7 customers. With this program, Note 7 owners will have two options for getting rid of their potentially explosive smartphones:

Exchange current Galaxy Note7 device with a new Galaxy Note7 (available next week)

Exchange current Galaxy Note7 for a Galaxy S7 or Galaxy S7 edge and replacement of any Note7 specific accessories with a refund of the price difference between devices.

Samsung also says that Note 7 owners will get a $25 gift card or bill credit from select carrier retail outlets when they swap out their Note 7 for a Galaxy S7 family device or a Note 7.

If you’ve got a Galaxy Note 7 that you’d like to exchange for a non-explosive phone, Samsung says that you should either contact the retail outlet that you got your phone from or call 1-800-SAMSUNG to initiate your exchange.

Ever since this Galaxy Note 7 recall was made official, info on when the replacement Note 7s would be ready was kind of hazy. Now Samsung says that Note 7 owners will start getting replacements next week, which is good to hear since it means that it won’t be long before folks will get their non-explosive Galaxy Note 7 in their hands and they can stop worrying about their phone possibly catching fire.

T-Mobile will be offering these exchange options until at least Sept. 30. If you’d like to get a refund or perform a swap through T-Mo, you can visit the store that you bought your phone from or call either 611 or 1-800-937-8997.

Well that was fast. Definitely one of those affected by this recall and am glad that they are being pretty forward with their intentions and with solutions. This voluntary recall is definitely more than what most companies would do…

LanceTX

Sorry, but any company would have no choice but to quickly do a full and total recall when their devices are literally exploding! Samsung isn’t doing anything special here at all, only what they absolutely had no choice but to do given the extremely dangerous circumstances.

TS50

You would think but Apple did nothing when this was happening to 5c’s.

Panzer

Lol, I remember when Apple issued me a case to help my phone from dropping signal. Had to fight like hell for that refund.

LanceTX

I don’t remember widespread reports of 5c’s exploding because it never happened. There have been at least 35 Note 7s already and Samsung has admitted they have no idea how many have faulty batteries. So your comparison doesn’t hold any water.

This isnt a widespread problem though, only like 36 cases out of the 2+ million they’ve already sold. That’s a small, % I haven’t had any problems with mines and I’m fine as long as I get a replacement for free, with overnight shipping like I got on the pre-order

MadJoe

So you’re saying Ford never ignored exploding Pintos, Chevy never ignored faulty ignitions, and Takata (and auto manufacturers who were aware of the problem but wanted to save money) never ignored exploding airbags? What world do you live in? It is absolutely a big deal that they stood up and owned this IMMEDIATELY, only 35 out of MILLIONS of devices suffered the issue, and none of them burned anything more than the device and the case it was in. They totally could have “Appled” this and told people they were “charging it wrong”.

Panzer

I suspect Samsung was able to replicate the circumstances that caused the battery issues and it assumed the cost would be too much vs the cost of the replacements. Same way the auto industries does it.

MadJoe

Show me a company that did the right thing in the face of a potentially big loss, and I’ll show you 100 that tried to ignore and/or cover it up and had it blow up in their faces. This move by Samsung is the right thing, but it certainly isn’t the common thing.

LanceTX

Did 35+ Pintos explode in the first month after they went on sale? Of course not. It’s an apples to oranges comparison.

MadJoe

Wrong. Flat out wrong. So wrong in fact, I can’t say ‘wrong’ enough times to convey just how f**king wrong your post is.

Eoj Wolb

Samsung is being VERY proactive here…I applaud them.

steve1026

I wonder if the exchange program would allow a device that has a small cracked screen. I would think they are still obligated to replace all devices, no matter if there is current damage to the device?

Prode

maybe but maybe not. You would have to contact customer care or call samsung.

what if you bought the note7 from tmobile website??? i cant go to a retail store to return it.
how do get a refund??

Prode

Customer Care

Gerald

You can do the store I confirmed it with tmobile

Jose Lugo

I just called and got the same answer as well.

ronjon400

Its better that Samsung exchange these now and they’re only out the true cost of the device. Because I see plenty of potential lawsuits if they had not issued this recall. This is what happens when you rush your product to market, and try to corner the market.

DStudio

This is what happens when you don’t have a good manufacturing tracking system that links serial numbers (or other numbers on the phone) to which parts and assembly lines it was made from. They could have saved a lot of money and made customers more confident that they know what they’re doing!!

Now if they make a priority of getting Android 7.0 out to Note 7 and Galaxy S7 owners they can regain a lot of goodwill from their customers. Even more so if they firmly decide to continually provide good software updates while fixing their ~widely reported mediocre performance compared to competitors’ handsets using similar hardware!

T-mobile CS said it expected 2 weeks before replacement phones were sent out and that Black Onyx phones being the most common likely had the shortest wait.

Mike

I bought my Note 7 through Costco….not from T-mobile. Does that mean I’ll have to go through this process through the Samsung number?

Luke Meiritz-Reid

No go to your provider Costco…

Steve

Bending iPhones seem okay now in comparison to exploding Samsung phones lmao. Glad I returned mine only a day after buying.

gr8gatzby

Will we qualify for another free gift with the replacement Note 7?

troll

Free fire extinguisher.

kevev

Thanks fir properly labling. lol

superg05

25 dollar gift car or was it credit

jtothada

I think Samsung should extend the gear fit promotion

gr8gatzby

Will my Pokemon burn up when my Note 7 catches aflame?

Mike

Corny

Brian

Really? “won’t be long before folks will get their non-explosive Galaxy Note 7 in their hands” and “that you’d like to exchange for a non-explosive phone, Samsung says…”. Non-explosive?

The batteries that are at fault are a hundredth of the total sold and several of the phones damaged were the result of cheap type-c charging cables.

I didn’t see this much hyperbole when apple phones were igniting in people’s pockets, or Nexus phones were smoking from the same type of cheap cables. The number of people affected is limited to less than 2500.

Good reporting Alex.

George Salcedo

Your post is idiotic, this is all over the web and the news. He’s not singling out Samsung whatsoever, quit being a fanboy and handle the truth.

Luke Meiritz-Reid

Kinda wonder how things are going for iFans with 3D Touch Pad Issues on their iPhone 6s

Appears this is Widespread and pretty much eventually renders your iPhone 6 unusable **

Yet Apple is happy to Charge for a fee of 350 to fixit…or Sell you a New Phone.

Interesting how two Companies can be so so Different.
Samsung will do a blanket Recall over 35 Units that catch fire Only during Charging for No Charge Replacement.
Apple ignores their is a Landslide Problem with their Phones and then Charges iFans to fixit.

Dakota_Offspring

My entire family has 6s’s with no issues at all. Troll on

Luke Meiritz-Reid

That’s great…
Problem being it’s not a case of when it’s a case of most likely will occur.
If you look at the Articles they fault it as a circuit board issue that in time floats away causing initially a once in awhile problem to eventually a no response.

So give it time…

Articles can either be found Google Search
OR
Google+ Site look up my Profile
Luke Meiritz-Reid

donnybee

He’s not even very educated on the issue. It’s happening mostly to the 6 & 6 Plus, not the 6S.

Sequence of events:
1) touch controller goes out
2) take it to apple
3) walk out with new device in minutes

He’s just angry cause iPhones aren’t causing damage to people and property

itguy08

Coming on 1.5 years with an 6+ and no issues so far and I’m not gentile with it…

It’s an issue but nowhere near as widespread as the media would lead you to believe.

Mike

I remember when iphones were catching fire and apple barely acknowledged it. Atleast Samsung is doing the right thing and doing a massive recall.

troll

They had to do it this way. 35 in just a few days is a bad sign. They had to stop sales because more units sold were going to cost them even more later on. And the total recall because they don’t know which devices are bad.

We can say they did the right thing.

Da Truth

and do you have a point or is your envy continuing to eat you up?
Whats “Da Truth”?

superg05

that and making people sign NDA’s to replacements and a little extra

donnybee

Apple will replace it when you take it into the store for the issue you’re referring to. They get a device from their replacement stock and hand it to you. Right there. In the store.

Not sure why you’re here trolling.

And somehow I feel I’d rather have a phone lose functionality and be replaced rather than a phone that could explode on me. Now get out troll..

Richard Roma

The fact that crapdroids use this to somehow attack apple just goes to show how pathetic and insecure the base really is. Grasping for straws doesn’t even begin to cover it.

They only other group who has the equivalent flawed logic is die hard Islamist or 5 year olds.

jeffy

I don’t think you know how this works. Samsung can get sued for BILLIONS of dollars, And Samsung probably tested and was able to prove it, they did a recall coz if it got out of control the government could in theory ban Samsung from selling phones here. Just like any other voluntary motor vehicle recall, and if the government knew that Samsung knew about the issue and still do anything about it, they would pay MILLIONS AND MILLIONS of dollars in fines.

apples issue isn’t as bad as this, lives aren’t at risk, Apple will address this issue. Whether it was bend gate, antenna gate, or iPhone 5 battery issues, they offered viable solution. Keep in mind Apple has MORE MONEY THAN YOUR MIND CAN IMAGINE

Clifton K. Morris

Actually, Koreans and Korean Culture is one where people are raised to be more protective of their self image and having high ethical standards.

Hyundai for example, *gave* all its customers a free gas card (prior to any legal action being filed) when there was an issue with what it disclosed in fuel efficiency. Of course, this goodwill investment turned into a lawsuit where lawyers wanted to use the public courts to also disclose guilt/fault on a legal basis (Sounds like Consumer Reports wants the same thing).

To compare to US standards of litigation, a typical Apple customer will pay $27/month to finance a phone. Of that $27 spent every month, the typical Apple customer invest nearly $2.75 of that monthly finance payment directly to Apple’s Legal budget.

Apple can then wait for a lawsuit, hire lawyers, and when the lawyers are selected, the CEO can go on TV or have an interview where they say “You’re Holding It Wrong” (antennagate) or “That’s Political Bull Carp” (fights with tax collectors) which, when said by the CEO, becomes a key phrase Apple uses to let the plantiff’s legal team know they’re ready to accept a lawsuit and defend the actions of the leadership. Overall, this $2.75 paid every month on Apple products is something similar to Prepaid Legal– and remains a form of lawyer insurance; (and in some aspects, a D&O insurance policy.) Samsung is not publicly traded in the US, so it doesn’t need to collect $2.75 from each customer monthly to cover D&O insurance. They just recall the devices.

troll

Silly silly silly

troll

Sorry Clif, the one who said “silly, silly, silly” is not me, he’s just one of my followers pretending to be me.

troll

Come on people, we one to know what device color you’re returning. For the preorders you were like “I’m ordering Black This”, “I’m ordering Blue That”… On and on. And now you don’t say anything. Why?

#Broken EMMAtaining The Boss!

I’m returning my gold phone and getting a purple one.

Jose Lugo

I’m getting full blown Rose Gold on mine. This coral blue simply don’t work for me.

kevev

I am not a Samsung fan but in my opinion this puts confidence in the Samsung brand knowing that they are doing a full recall so quickly. I wonder how much cheaper these referbs will be when they go back on the market.

Mike Simon

Well, I for one love my Note 7. I only use the charger it came with, so I’m not to worried, yet I still will keep an eye on it.

Samsung admits to a problem and is taking the right action to fix it. It’s exactly what you would want. Look on the bright side, all of us Note 7 owners are getting another new phone in the next couple of weeks!! :)

samsung freud

Wow, I didn’t think of it like that!
Christmas twice in a month!

Clifton K. Morris

Great point. Apple would first require a lawsuit and the CEO would call a mandated return “political BS” before admitting any sort of fault or product repair issue.

JOSH!

Or blame the users “you’re holding it wrong”.

Junior Rosario

In this case: “Charging it wrong” lol

Richard Roma

At least Apple’s phones don’t bloody explode. Apple ended up giving out free cases for those assumed this was an issue.

Junior Rosario

Same here…..I’m not even worried anymore as I have been charging this phone since Aug. 18th with no issues whatsoever…. Wired and Wireless

XcX

Something to add, if you were one of the people who broke the Note 7, T-Mo is WAIVING the 175$ deductible, or if you lost it or got stolen, you have to call Assurant, pay the deductible, but you will get the money back as bill credit.

Bklynman

Maybe Samsung can send the phone that blow up to Isis,all other parts of the middle east.

Mike

Corny you’ll starve being a comedian

troll

Unless they send him to Guantanamo and wire him properly. That would be funny.

JustMy2Cents

This is another reason batteries should not be embedded in the phones! If the battery were a removable one with this issue then all Samsung would have to do is get a replacement battery out to people….a much quicker and cheaper solution than to replace the entire phone.

Mike

Who said its all battery fault and nothing to do with the usb port. Removable batteries are not a huge deal no more since having them will hurt the waterproof feature.

As far as losing the waterproof feature, who cares? Never had the urge to use my phone underwater and I am certain I never will. Unless I magically wake up as a mermaid.

MarcusDW

I’m going to swap back to my N4 for a few days and If it doesn’t feel like I’m missing out on things compared to the N7, I’ll just get a refund and wait for the Note 8 (hopefully with removable battery). I LOVE the 7 but may not need the bells and whistles.

Mike

The removable battery isn’t coming back. The waterproof feature will be lost and with the premium metal build a removable back cover wouldn’t work

troll

They can do a modular phone like the G5 and still be waterproof, I think,

Robert

The Galaxy S5 was water resistant and had a removable battery.

Mike

The S5 water resistant needed to have the flap over the charging port which most people didn’t put back on majority of times. Plus the S5 water rating was IP67 which meant it could of withhold 1 meter of water for up to 30 minutes. The S7 and Note 7 is rating IP68 which can handle 5-6 feet of water for up to 30 minutes which is a big difference. If you were to drop you S5 in a pond , pool , or etc good chances it’s water damaged.

21stNow

I’d rather have a removable battery than water resistance and a metal build any day.

Mike

Then go buy another brand phone

zp

I wish this fiasco would make them reconsider, and also bring back the flat glass option.

John

I don’t want to scare anyone but there’s one incident of an S7 edge too exploding while charging overnight with original charging equipment. On the Note 7, the South Korean and Vietnam made batteries are the problem, those made in China are good.

circa476

I’m glad Samsung is being proactive about this issue. However, I’ve noticed that in most of the photos of exploded Note 7 devices, owners were using in micro USB to USB adapted and not the in box charger. Either way, good on Samsung for being proactive.

Jose Lugo

Crap, spoke to a rep at a store, they said 2-4 weeks for the new Note 7 inventory. grrr

zp

Ugh, online rep didn’t have that info. I knew it would be way longer than the original announcement. Is it true that the Tmo variant is not even defective??

random

They better have a sweet deal or offer, or I’ll just wait for the Note 8. I can last longer with my S7 edge. LOL

Corey Jalette

I know it sucks, but, going down to tmobile later to give them my note 7 and my friends. They are paying for the restocking fees for everything so just gonna either swap back to an s7 edge or try out something else for 2 weeks till they get replacement phones. What’s everyone else switching to in the meantime?

About PhoneDog

PhoneDog is one of the largest and most popular interactive mobile news and reviews resource that attracts a community of more than 2.5 million unique visitors each month. The site may have a "cute" name, but it offers up serious editorial content and video reviews that users rely on to make important decisions about their next mobile purchases.