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Introducing: Chat Support for Premium Users

Ever wish you could grab an Evernote Support Tech to ask a quick question? Maybe you’d prefer to chat with someone in real-time rather than submit a Support ticket. Now, you can. Premium users can now chat live with Evernote Support Techs who will help identify and answer your questions and issues.

Our new Support chat feature assists users with basic issues like account maintenance, Evernote how-tos, username changes, bug reports, etc. If a Support member can’t immediately help you with your issue, he/she will gather all of the information needed for a specialist to assist you with your ticket.

Let’s Chat

Initiating chat is easy. Navigate to the Evernote Support page, and select “Chat with Evernote.” From there, you’ll be able to sign into your Evernote account. You’ll be prompted to provide some additional information (see screenshot, above) and then, you’ll be connected to an Evernote Support Tech.

At this time, chat is only available in English, Monday-Friday, from 9:00am-5:00pm PST. We’ll be expanding both our hours and supported languages soon.

We’re excited to offer this new service to our Premium users and are eager to hear your thoughts.

The Evernote team continues to impress me. I have completed moved away from MindJet as my project management tool to Evernote. The quality of the product and customer support are on par with that of Apple–which is saying a lot! Well done guys and gals!

Just purchased a Galaxy tab to use in the field. Like Evernote so far and thinking I want premium member but want to make sure my WORD files and templates (to put text into) will import flawlessly into EN. Also using WordPerfect (I know old but great for medical reports with graphs, will these transfer as well into Evernote without labor intensive clean up?

As a daily Evernote user, that would be very great to have more integrated features in the software. Many times, I’ve got to use Evernote+iCal+Things and I wonder why an app like Evernote do not have a Calendar, alarms, etc…

I got caught in catch 22!! First Evernote had some problems accessing my Credit Card. They sent me an email moving me from Premium to free. When I went to the chat section to clarify the problem I could not access it because they had moved me to free without notifying me first. Now I am at the back of the line behind the Premium customers waiting for a service ticket.

At one time I use to be able to PRINT to evernote. I still see Evernote as an option for printing to evernote, However, it does not send the printed selection to evernote. It has worked for years now it just wont work?
Any ideas?
Tom

Hello Sir or Ms.
I have premium evernote and after my last backup the program freezes. I have tried turning my ipad off and on. I have downloaded evernote from itunes but was unable to locate the file for loading.
Please help

I do not dare reset my password. I use Evernote to help accommodate memory problems. The LAST THING I WOULD CONSIDER DOING would be to CHANGE MY PASSWORD! That would most certainly make Evernote useless to me. I am a premium user, but I cannot use my program on my own computer because it says my password is invalid. I cannot use my premium support services because your system wants to make me change my password before I can register a complaint. Your company is a risk of an Americans with Disabilities Act lawsuit. FIX THIS!

I have been locked out of my Evernote Account for over a month and have filed several “tickets”…I got a notification that my plea had EXPIRED and I needed to resubmit another?? REALLY EVERNOTE?? Unfortunately I have relied on this app for note taking that was very important now, it cant be accessed… I’m not very happy about this. Does any one have any suggestions about reaching a PERSON TO SPEAK TO??

I apologize for the inconvenience. Can you reply with the ticket # from your most recent support ticket? I will make sure it gets forwarded directly to our support team. Please also keep an eye on your email spam folder as we have found that responses from our support team get filtered as spam in some instances.

*I have 2 Evernote accounts Roshe Cosmetics and Roshe1. They are both somehow linked to my gmail account. I generally use the Roshe1 on my Ipad and can not access the account. I copied a link with info that came from that account.

The account email should have been corrected as of this morning (along with a reply sent by support), so you’ll be able to appropriately receive the reset email. If you’re still not receiving it at the corrected email address, please check your spam folder. Thanks!

I meant to say I just purchased ‘plus’, not ‘premium’, but still, the only reason was that I wanted to increase my monthly limit, and be able to get into chatline. It’s been several hours, I’m still waiting, and am still disgusted!