HDI certifications for the support industry comes to India

Published: Thursday, May 28, 2009, 17:33 [IST]

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New Delhi, May 28 (ANI/Business Wire India): HDI, USA, (www.thinkhdi.com), the premier certification body and largest membership association for the service and support industry, announced it's advent into India with two certification courses scheduled for June 22 to June 26 in Bangalore.

HDI has announced these courses in partnership with QAI, (www.qaiglobal.com), a global consulting and workforce development organization. These courses are for the benefit of the Support industry in India.

For most customers, their experience with support services can often be the deciding factor in choosing one company over another. Like all over the world, these certifications, which will now be available in India, train the associates involved with support centers to increase productivity, drive consistent service delivery and thereby increasing customer satisfaction.

Besides the IT and BPO sectors, industries like banking, insurance, telecom, airlines and retail which have significant support centers would directly stand to gain by these certification courses.

The HDI Support Center Team Lead certification course, slated for 22 and 23 June, 2009 in Bangalore, is designed for support center professionals who have been or will be promoted to a team lead position and require fundamental management and leadership skills for their increased responsibilities.

The HDI Support Center Manager certification course, scheduled to take place from 24 to 26 June, 2009 in Bangalore, focuses on best practice standards and the skills necessary to successfully manage the operational, strategic and tactical components of a support organization.

HDI Certification is based on internationally recognized open standards developed by a committee of worldwide industry leaders, help desk and support center experts, consultants, and practitioners for the benefit of the support industry. The courses in Bangalore will be conducted by Katherine Lord, HDI faculty member.

Commenting on HDI's advent into India, Navyug Mohnot, CEO, QAI, said, "The support center manager must act as a support leader and strategically align the support center to the organization. We are very happy to partner with HDI and bring their courses to India where the Indian industry can benefit from the global best practices." (ANI)