July 2016 performance statistics

Last month saw an increase of nearly 18% in enquiries compared to the same period last year.

July 2016

April to July 2016/17

April to July 2015/16

All enquiries received

2,841

10,657

9,054

Assessments: enquiries we take a closer look at

675

2,558

2,501

Ongoing NHS investigations

1,928

1,928

1,789

Ongoing Parliamentary investigations

301

301

387

Total completed health investigations

322

1,245

1,040

Total completed Parliamentary investigations

45

186

220

Total investigations completed

367

1,431

1,260

We investigate complaints about the NHS in England and UK government departments and their agencies.

Enquiries

Enquiries received are the number of concerns we saw about the NHS in England and UK government departments and their agencies. Many customers come to us seeking advice on where and how to complain and we provide them with that information. Where customers have completed the service provider's complaints process, the enquiry is taken on as a complaint to be assessed.

Assessments

Assessments are the number of complaints we considered in further detail. Once we have looked at matters such as the length of time since the customer became aware of events and the availability of a legal remedy, complaints will be accepted for investigation if it appears there maybe an outstanding injustice due to service failure or maladministration.

Contact us

Helpline 0345 015 4033

8.30am - 5.30pm Monday to Friday

Webchat

We are looking at putting in place a live chat service to help people using our website or filling in our online form