A) Strategic (25%)o Owner of client deliverables including: Strategic planning of quarterly and tactical communications (online and offline), overseeing the delivery/implementation of communications – in line with client briefs, to deadlines, budget.o Planning for new promotions/campaigns, on-boarding new clients, developing new client relationships and setting up efficient processes, implementation and reportingo Measuring the program against the defined metrics and pre-set objectives, taking feedback from participants via feedback questionnaire, understanding the client business, competition mapping and sharing the insight with client during review.o Using data competently i.e. understanding program metrics and provide recommendations from time to time.B) Account Management (65%)o Developing, planning and implementing B2B and B2C communication programso Lead and take responsibility of overall client relationship on a day to day basis for all projects that go through the Client Services Team with appropriate delegation (internally or externally with vendor) to ensure that all project goals and objectives are met on time & budget.o Day to day contact with clients regarding programs / their ongoing needs and respond in a timely manner to all client requestso Prepare briefing documents on a project by project basiso Actively participate in client weekly status meetings and any sessions pertaining to assigned projectso Develop and retain strong client relationships.o Manages multiple client relationships by working with Account management teamC) Financial (10%)o Responsible for the overall P&L for projectso Payment collection of all projects/jobs on a timely basis

About Company

"Sampoorna Computer People is a Recruitment Agency established in 1990, providing consultancy exclusively in recruitment of IT, ITES (BPO) & Telecom Professionals. Our Head Office is in Mumbai (Bombay) and we have offices at Bangalore, Chennai (Madras), Delhi, Hyderabad and Pune. We are the first IT & Telecom specialist recruitment consultant certified for ISO 9001:2015 by BVQI India. Sampoorna is a founder member of ERA (Executive Recruiters Association) which is India’s Recruitment Agency’s Industry Organization Home page : www.sampoorna.com"

Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.

Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.

New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases