Customer Care Centre

Cotton On & Co. Perks

What is Cotton On & Co. Perks?
Cotton On & Co. Perks is a free rewards program designed to allow us to thank you for your loyalty and reward you for shopping across our seven brands.
Perks members receive a $10 voucher for every...

What do I need to sign up?
You can sign up to Cotton On & Co. Perks online here, or head in to store.
You will need to provide:
Your first name and last name
A personal email address
We also ask for your date of birth, the...

Do I have to provide an email address?
Yes, your account is linked to your email address, so you cannot be a Cotton On & Co. Perks member without one. We recommend signing up with a personal email address that's not likely to change. If...

Can I opt out of cancel?
You wouldn't want to opt out of Cotton On & Co. Perks emails, as they keep you up to date on your exclusive offers, events and most importantly, your rewards!
You can, however, manage which brands ...

Where do I get a Cotton On & Co. Perks card?
You will receive a card immediately when you join in any of our seven brands stores.
If you join online, a member card can be picked up in your nearest store from any of our brands. Simply ask one ...

Can you send me a new member card?
We’re not able to mail out a member card however the team in store can issue one the next time you visit. You do not need a card to continue to earn points when shopping online.
To earn points onl...

How do I earn rewards?
Cotton On & Co. Perks Members can earn points online at factorie.com.au, cottonon.com/AU, or supre.com.au or in any of our seven Cotton On & Co brands stores in Australia.
To earn rewards online, j...

When will my rewards appear on my membership?
All purchases made in-store are calculated at the end of each day, so any rewards you are eligible for are sent the next day via email.
For online purchases, the rewards are allocated to your membe...

What vouchers will I receive?
Everyone who joins Cotton On & Co. Perks will receive a $10 Welcome Voucher, just for joining. $10 Payday Vouchers will be issued once you reach $100 spend across our seven brands. You will also re...

How and when will I receive my voucher?
Your vouchers will be emailed to you. The Welcome Voucher will be emailed to you within 24 hours of joining, so you can redeem it on your next shop, in-store or online. The Payday Vouchers are emai...

Do I get change if I don't use my whole voucher?
Unfortunately rewards vouchers cannot be transferred for cash, nor can you split a $10 voucher between two separate transactions. You will need to spend the whole $10 in one transaction, or forfeit...

My voucher has expired. Can I still use it?
You cannot redeem your voucher once it's expired. We make an effort to send email reminders along the way, and the rewards from your next purchase will go towards your next voucher.

My voucher is locked. How can I unlock it?
If a voucher is locked this will automatically unlock for you after 1 hour. Please try again later. If you are still having trouble, please do not hesitate to contact us via the ‘Contact Us’ link b...

Can I use my voucher with other promotions?
Yes you can, however Cotton On & Co. Perks rewards vouchers will be applied before other promotions. This may mean your basket value is altered before other promotions are applied.

How can I use my Perks voucher/card online?
To use your perks voucher the voucher code will need to be entered into the ‘Perks Voucher’ section located above the payment information during the checkout process.
You must use the email address...

Help, my voucher isn't working online!
Sorry that you’re having trouble applying a voucher to your order.
The most common reason for a voucher not working is that it’s been entered in the wrong place.
Do not enter your Perks Voucher cod...

What happens if I return my purchase?
If you earned rewards points when making your purchase these points will be taken off your balance when making your return. For example, if you purchased an item for $25 and an item for $15 you wou...