Careers with Channel Master

Channel Master is an equal opportunity employer. We are always looking for motivated, talented individuals to be part of our growing team in a fast-paced industry. If you have a passion for television entertainment, technology and consumer satisfaction, please email resume and cover letter to:

Current Openings (5)

Graphic Design | Web Marketing

Channel Master is the industry leader in over-the-air broadcast entertainment products and solutions for North America, providing the highest quality and value for consumers since 1949. Headquartered in Phoenix, Arizona, our products are available through more than 200 distributors and thousands of retail stores worldwide.

Nobody knows TV like we do. Delivering entertainment to homes has been our focus for 65 years. We specialize in the free over-the-air programming that is provided by local broadcast stations over public spectrum - all of the major networks and a multitude of additional programming.

Today, the television industry is going through a lot of changes that can be frustrating to consumers, not to mention costly. But one thing hasn't changed, and that's the availability of free TV programming with the use of a simple over-the-air antenna. The vast majority of television programming that we watch is network broadcast content - ABC, CBS, NBC and FOX. And it's available to you for free.

JOB SUMMARY:

Under the direction of the Executive Vice President, the appropriate candidate will be responsible for the design and development of marketing materials, advertisements, in-store signage, website product content and other collateral. This position will create new materials that represent the brand accordingly.

The Graphic Designer must have a thorough knowledge of design with strong conceptual and production skills and the ability to execute all projects from concept to completion. This includes but is not limited to: product and photography, image editing, graphic design, and creating product sales sheets/ads. You will interface with vendors and printers to ensure the proper standard of quality and visual representation of the brand. This individual will also work with the internal marketing team to ensure the visuals are working toward the overall strength of the brand.

It is important for the Graphic Designer to be able to implement established brand guidelines while still innovating and staying relevant across several product categories. They will also have various day-to-day responsibilities that are time-sensitive and require a high level of attention to detail.

Product Manager

Under the direction of the Executive Vice President, the Product Manager will help define and build innovative consumer electronics and digital products that complement and expand Channel Masterís current consumer product portfolio. You will develop the product strategy and roadmap for the group. This role is inherently cross-functional -- you will work closely with engineering, design, operations, finance and executive teams to bring features and products to market and develop and grow business opportunities for Channel Master. A successful candidate will be highly analytical, able to work extremely effectively in a fast pace organization, and adept at synthesizing a variety of technologies and capabilities into high quality, simple products and applications that customers love.

The Product Manager will be a part of a dynamic team with huge growth potential. If you want to be a part of something bigger where you make a difference, we want you!

Availability: Monday to Friday between the hours of 8:00am-5:00pm.

PRIMARY DUTIES AND RESPONSIBILITIES:

Define product strategy and vision, and translate it onto a highly creative roadmap

Create product definitions supported by crisp business requirements and user feedback that can be used to create product specifications and architecture for each product and application

Manage prioritization and trade-offs among customer experience, performance and operational support load

Create buy-in for the product vision both internally and with key external partners

Work closely with hardware and software engineering teams to deliver products to market

Drive product launches including working with public relations team, executives, and other product management team members

Proactively identify and resolve strategic issues that may impair the teamís ability to meet strategic, financial, and technical goals

Experience working on consumer electronics products such as Set-top Boxes, Smart TVís, Streaming Devices, Home Automation, and complimentary services on iOS, Android, Windows or other mobile software/applications

Experience leading cross-functional teams to deliver products and projects on tight deadlines

Experience coordinating product development cycles and software development schedules

Manager Ė Inside Sales & Customer Service

Under the direction of the President and the Vice President of Sales and Operations, the Manager of Inside Sales and Customer Service will be responsible for the day to day management of the Channel Master inbound Customer Service Call Center. This position is responsible for managing personnel and providing complete oversight of the Inside Sales and Customer Service team including the following core responsibilities:

Ability to understand budgets and manage efficient use of departmental funds

Ability to delegate tasks

Ability to effectively lead team

Ability to set goals and long term planning

Ability to communicate with all levels of the organization

Ability to coach and improve performance

Ability to perform with superior service, reflecting a positive company image while sustaining a positive attitude with those you interact with; always going above and beyond to help others out, regardless of their position or department

Ability to adhere to the highest standards of quality while continually performing at the highest possible level

Entry Level Warehouse Position

You will be responsible for unloading and receiving product shipments. In addition, you will pull and package customer orders for shipping. Excellent communication and organization skills are essential. Some data entry required.

Availability: Monday to Friday between the hours of 7:00am-4:00pm.

JOB REQUIREMENTS:

Punctuality and consistent work attendance

Team-oriented, adaptable, coachable, dependable

Previous warehouse and/or forklift experience a plus, but is not required

You MUST be able to lift up to 60 lbs

You should enjoy working in warehouse environment, including exposure to the heat and cold

PRIMARY DUTIES AND RESPONSIBILITIES:

Pulling and packing orders accurately and efficiently

Unloading and receiving containers of product

Responding effectively to increased work load, including flexibility with scheduled hours

Becoming knowledgeable about the differences between products and their locations

Customer Service Representative

As a Channel Master Customer Service Representative, you will receive inbound calls regarding Channel Master products. In addition, you will make outbound calls to follow-up with current customers. The responsibilities of the position include maintaining solid customer relationships by handling questions and concerns with speed and professionalism. Performing data entry using software programs. Excellent communication skills are essential. Typical work schedule: 40 hours/week, Monday to Friday between the hours of 8:00am-5:00pm.

PRIMARY DUTIES AND RESPONSIBILITIES:

Position entails a high amount of customer interaction over the phone. Ensure that customers understand product information, and be able to provide additional information to customers as needed

Handle an average of 25-30 inbound customer calls per day, in addition to making outbound calls in regards to customer follow-up

Respond effectively to customer inquiries or complaints

Understand customers' requirements, meet deadlines and commitments

Become knowledgeable about Channel Master products / systems

JOB REQUIREMENTS:
As a Customer Service Representative, you must be driven and ambitious with a strong work ethic. You must also have solid organizational and multitasking skills. It is vital that you have excellent verbal and written communication and interpersonal skills and a commitment to providing quality customer service. You must also have superior decision-making skills and the ability to work well under pressure, both independently and as part of a team.

Specific qualifications for the Customer Service Representative position include:

Basic computer proficiency, particularly with Microsoft applications as well as web-based applications

Punctuality and consistent work attendance

Team-oriented, adaptable, coachable, dependable

Consistent behavior in a manner that is aligned with company values and operating principles