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Josef Seibel are one of Europe's premier comfort brands,who only use the finest products and material's in the manufacturing of their shoes. Remaining true to the motto “Style with Comfort”, the new Fabienne 27 satisfy the highest requirements of fashion and function. Lightweight, flexible and handcrafted are the key features that appear in Josef Seibel Autumn/Winter 2016 collection. Available in Black & Red.

Postage & Packaging for deliveries within the UK is FREE OF CHARGE for all Purchases over £40. Countries classed as being within the UK are England, Scotland, Wales, Northern Ireland, The Channel Islands & The Isle of Man. Purchases under £40 will be charged at £2.95 for items up to 2Kg and £2.95 per Kg thereafter and will be shipped by Royal Mail 2nd class Parcel Post. If your order consist of multiple items & following the return of any of the items the total purchase price becomes less than £40--then £2,95 will be deducted from the refund

We aim to deliver goods within 2 to 3 working days using Royal Mail Tracked Service. (Not guaranteed) Weekends & Bank holidays are not classed as working days. Deliveries are normally made Monday to Friday by 4pm. (Excluding Bank Holidays)

We will dispatch to an alternative shipping address from your billing address if required, but will carry out additional checks, where we deem it necessary to protect both ourselves & our customers.

It may be possible for parcels to be left in a secure place of your choice if you are not available to sign for your delivery. Please state your instructions when you order. However, the use of a secure place voids the proof of delivery protection and we regret that we cannot accept any claims for missing parcels in these instances. Orders over the value of £170 must be signed for however, and cannot be left in any secure place. If the Attempted delivery fails you have 18 working days to collect the parcel from your local Delivery Office. If the parcel is not collected, it will be returned to us and the Return To Sender fee (£4) will be deducted from your Refund

You will receive confirmation of your order's dispatch via email. You can track your parcel by logging on to http://www.royalmail.com/track-trace

If you opt for next day delivery £5.95 (UK only), your items will be sent by ROYAL MAIL SPECIAL DELIVERY NEXT DAY which guarantees delivery to 99% of the UK by 1pm the next working day, providing your order has been received before 3pm Monday to Friday. Orders placed after 3pm on Friday will not be received until Monday. However, if you wish to have the next day delivery made on a Saturday, there will be an additional charge of £4.00 (Orders must be placed before 3pm Friday)

Shetland Islands - Royal Mail can only guarantee it will deliver within 2 working days.

You can choose to have your order delivered to the Bridge St, BRIDLINGTON shop by selecting ‘Collect in Store’

If you select this option the goods will be ready and waiting for you at our store usually within 48 hours.

You will be contacted by our store when your order is ready to pick up.

Any claims for lost goods cannot be entered into until after 15 working days from dispatch. Please note that if any items are returned to us by Royal Mails sorting office as uncollected, we will not provide a second delivery free of charge. We will contact the customer for the delivery charge before we dispatch it a second time.

Note: We do not ship to international PO boxes.

CANCELLATION AND RETURNS

If you wish to cancel your order you can notify us by email at sales@marshallshoes.co.uk before we have dispatched the goods to you or where the goods have already been dispatched to you by returning goods to us in accordance with our returns policy.

We hope that you are happy with your goods. However, if you are not completely satisfied with your purchase, you can return it within 30 days of receipt in its original condition and packaging (eg: box). The product must be in the same resalable condition that you received it in and not show any signs of wear . The box should not be defaced or damaged in any way and we reserve the right to impose a £2 charge (or otherwise where deemed appropriate) if the box is returned in a condition that we deem unacceptable for re-sale. . All returns are the responsibility of the customer until received by ourselves & we recommend that you obtain proof of delivery for your return as we are not liable for goods lost in transit. The cost of returning all items is the responsibility of the customer. All refunds will be issued within 14 days of receipt of the item via the original payment method.

Any Express or International postage charges incurred when the order was originally dispatched will not be refunded.

CHRISTMAS RETURNS POLICY

Purchases made between 1st November & 7 December have until 7th January the following year to be returned. Purchases made after that have the standard 30 days.

EXCHANGES

We know that it is sometimes difficult to get the exact size when buying online which is why we offer a ‘Free Exchange Policy’. We offer one free exchange on purchases made within the UK. This means that we will pay Royal Mail Tracked delivery on the 2nd pair of shoes to a designated address. This does not however include the return postage of shoes back to Marshall Shoes. WE DO NOT OFFER FREE EXCHANGES ON INTERNATIONAL ORDERS.

FAULTY/ DAMAGED/ INCORRECT GOODS

You must notify us of any product that you deem to be defective or not satisfactory within 7 days from the date of delivery. We shall be under no liability in respect of any defect arising from wear and tear, willful damage, negligence, abnormal usage conditions, failure to follow our instruction, misuse or alteration or repair of the ordered goods without our approval. Please contact us before returning the product so that we may provide you with a Pre-Paid Postage label or make other arrangements.

In the case of faulty/damaged goods, the goods will be inspected on return before a refund will be issued. A replacement or exchange may also be arranged instead of a refund at your request.