Was once very elegant and beautiful but obviously hasn't been kept up so many things need repair or ”

Outside is very weathered. Staff is friendly and there are several restaurant options on site. Parking is handy and free.

Arvustatud 18 jaanuar 2017

Hafa Adai Ms. Teresa,
Thank you for taking time to review our hotel. Your comments are very much valued. We greatly appreciated we look forward to seeing you and serve you.
Best Regards,
Mona
Sale & Marketing Coordinator

Hafa Adai Laam,
Thank you for taking time to review and our comments to our hotel. I apologize for that situation that you encountered during your stay. We appreciated and look forward to seeing you.
Best regards,
Mona
Sale & Marketing Coordinator

Vastatud 19 aprill 2017

Kuva rohkem

Royal Orchid Guam Hotel

Kas see arvustus oli kasulik?
|

6,4

TSZ alates Hongkong

Paar

Ookeanivaatega luksustuba

Viibis 2 ööd detsember 2016

Bad Room Facility ”

the toilet has leakage, the lights in the room is not working. Finally I have changed four rooms to get one with everything is working.

Arvustatud 06 jaanuar 2017

Hafa Adai TSZ,
Thank you for your comments. I apologize for that situation that you encountered during your last stay. This is not the type of review that we like to see. I assure you that I will discuss to my upper managements. How to improve our hotel and customer service for you and to other
Thank you for staying with us. We appreciated and we look forward to seeing you and serve you.
Best regards,
Mona
Sale & Marketing Coordinator

Vastatud 19 aprill 2017

Kuva rohkem

Royal Orchid Guam Hotel

Kas see arvustus oli kasulik?
|

8,4

SUZIE alates Lõuna-Korea

Üksikreisija

Ookeanivaatega tuba

Viibis 3 ööd detsember 2016

I am satisfied with this hotel!! ”

Location and price is really good!
Good for travelling with friends

Arvustatud 03 jaanuar 2017

Hafa Adai Ms. Suzie,
Thank you for taking time to review our hotel. Your comments are very much valued. We greatly appreciated we look forward to seeing you and serve you.
Best regards,
Mona
Sale & Marketing Coordinator

Vastatud 19 aprill 2017

Kuva rohkem

Royal Orchid Guam Hotel

Kas see arvustus oli kasulik?
|

6,0

Leung alates Hongkong

Perekond väikeste lastega

Luksustuba

Viibis 4 ööd detsember 2016

Below standard”

All the facilities are not up to standard, swimming pool is too small and seems no filtration. The gym's equipment is too old and some of them don't work. No connection for the electric equipment. The fridge and TV were produced in 80 generation. One corner of the bed is broken. Water supply is lacking power in sometimes. The floor is always humid and need to increase the AC power supply.
Quite frustrated

Arvustatud 27 detsember 2016

Kas see arvustus oli kasulik?
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4,8

YANG alates Lõuna-Korea

Üksikreisija

Luksustuba

Viibis 4 ööd detsember 2016

Wasnt that good in CS”

A vending machine doesnt accept a dollar bill so i asked to a front desk. The japanese guy told me go to convenience store.
It was 1:20am at that time.

Arvustatud 26 detsember 2016

Kas see arvustus oli kasulik?
|

7,6

Chan alates Portugal

Üksikreisija

Luksustuba

Viibis 4 ööd detsember 2016

Excellent”

Very good!

Arvustatud 21 detsember 2016

Kas see arvustus oli kasulik?
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7,6

Claire alates Suurbritannia

Üksikreisija

Luksustuba

Viibis 2 ööd detsember 2016

Cheap and Cheerful”

I was arriving around 3 am so wanted something for a short stay. This was fine. The room was big, location was good, it was on the pain road, just a short walk to K-Mart. Swimming pool was a little small, but okay for a cool off. A few stores are in walking distance.

Arvustatud 19 detsember 2016

Kas see arvustus oli kasulik?
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8,4

Seung alates Lõuna-Korea

Paar

Osalise ookeanivaatega tuba

Viibis 5 ööd detsember 2016

perfect location & nice staffs”

The public beach and many decent restaurants are in walking distance. And easy to get to the outlets and shopping mall by buses. the facility is a bit old, but clean enough to use.

Arvustatud 17 detsember 2016

Kas see arvustus oli kasulik?
|

7,2

Ye alates Hiina

Üksikreisija

Osalise ookeanivaatega tuba

Viibis 4 ööd detsember 2016

The location is good but internet speed is low”

Pros: Nice atomsphere, spaceious room with seperate toilett and bathroom (both bathtub and shower) convenient shopping stores and a couple of restaurants arounded. Staffs are nice and helpful.
Cons: The wifi cannot be connected for most of the day. Deposit is charged at check-in while refund takes long-time (2-7 business days according to a staff's suggestion)

Arvustatud 08 detsember 2016

Kas see arvustus oli kasulik?
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4,0

Jucy alates Filipiinid

Perekond suurte lastega

Luksustuba

Viibis 3 ööd november 2016

In my stay the bathroom that we've had was very dirty. Also the space is very small”

The location of the place

Arvustatud 04 detsember 2016

Kas see arvustus oli kasulik?
|

8,0

Barbara alates Ameerika Ühendriigid

Üksikreisija

Luksustuba

Viibis 22 ööd oktoober 2016

Best Stay”

The front desk clerks were very friendly and helpful, so was the housekeeping staff. My flight from Hawaii had a 2 hour delay and as I landed on Guam, I was worried about my reservations with my hotel but they were very professional and my room was ready once I got to the hotel. I highly recommend this place for solo travelers or traveling with family. I had a awesome stay with Royal Orchid and I would plan to stay with them in my future visits.

Arvustatud 28 november 2016

Kas see arvustus oli kasulik?
|

8,0

DAHYUN alates Lõuna-Korea

Ärireisija

Osalise ookeanivaatega tuba

Viibis 3 ööd oktoober 2016

recommend!”

good location
reasonable price
quite environment

Arvustatud 03 november 2016

Kas see arvustus oli kasulik?
|

2,8

Samantha alates Filipiinid

Üksikreisija

Ookeanivaatega tuba

Viibis 4 ööd juuli 2016

old hotel”

Front desk staff not that friendly.
They dont allow early checked in even there are vacant rooms.
Room need to renovate, it feel so old.
No breakfast. You have to go outside to have breakfast.
Will i recomend this hotel? No. Go somewer else.

Arvustatud 13 oktoober 2016

Kas see arvustus oli kasulik?
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8,4

raymund alates Filipiinid

Rüh

Osalise ookeanivaatega tuba

Viibis 5 ööd oktoober 2016

AWESOME!”

We hiked at Mt Lamlam and injured my knees and i was petrified i might end up in bed for the duration of our 6- day vacation. Upon arriving at the hotel and explained my predicament at the front desk I requested for ice cubes to reduce my getting-swollen knees . More than a bucketful was delivered at our room! Wow! So i dumped the ice cubes in the bathtub half- filled with water where I immersed my legs for super- cold treatment for an hour or two. I was able to walk and enjoy the rest of my stay after that. What a great feeling of being taken care of away from home! Kudos to the entire staff! You were all wonderful- from the front desk to housekeeping, and everybody! You were all smiling and ready to serve the guests!

Arvustatud 12 oktoober 2016

Kas see arvustus oli kasulik?
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8,0

Luz alates Filipiinid

Paar

Luksustuba

Viibis 2 ööd aprill 2016

Value for Money”

It was good for our budget.

Arvustatud 10 oktoober 2016

Kas see arvustus oli kasulik?
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6,4

ROLDAN alates Filipiinid

Rüh

Luksustuba

Viibis 2 ööd september 2016

Overall good stay”

Little bit old hotel but in a nice location, near the city center. Buffet breakfast charge of usd15 is expensive given the limited choices, on top of the room charge which is also expensive as the hotel has seen better days.

Arvustatud 01 oktoober 2016

Kas see arvustus oli kasulik?
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8,0

Christine alates Filipiinid

Paar

Luksustuba

Viibis 4 ööd september 2016

Complimentary water only on 1st day”

Good location, 5-minute walk to K Mart and across the street from the beach. All cab drivers know the hotel. Staff very kind and helpful with inquiries. Rooms are a bit old (TVs are not flat screen yet) but cleaned well everyday.
We paid the same rate for all days so I don't understand why they only provided complimentary mineral water bottles on the first day. We tried asking but they confirmed that this is only provided on the first day.
Towels smelled of bleach, but at least you know they are clean!
Toiletries not good quality.
Toilet electric outlet busted on our last night.
Bath tub looked old and dirty so we used the shower.
"Partial sea view room" had no view of the sea. The regular room had a better view. Don't bother paying the additional fee for the "upgrade".

Arvustatud 30 september 2016

Kas see arvustus oli kasulik?
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7,6

pui alates Hongkong

Paar

Salongi juurdepääsuga luksustuba

Viibis ühe ööseptember 2016

good hotel location easy to find many fooding and stores nearby , good hotel air-conditioning ”

1. day-time front desk staffs are helpful and friendly ,
2. room wi-fi not stable even on Executive room ,
3. back-yard electricity generator need to be improved since we
experienced 2 to 3 times sudden cut-off electricity supply during our stay
when the room went darkness for a short while .

Arvustatud 23 september 2016

Kas see arvustus oli kasulik?
|

7,2

pui alates Hongkong

Paar

Ookeanivaatega tuba

Viibis 4 ööd september 2016

good location , convenient to somewhere like K-Mart , good air-conditioning over the lobby and the r”

1. daytime duty front desk staffs are nice and helpful but night time 's are
not .
2. room wi-fi not stable and always cut off suddenly even on Executive
room that need to be improved .
3. we experienced short time electricity supply cut-off on which the hotel
went darkness for a short while which seemed not good .

In general , everything seemed okay but one thing to point out the front desk staff servicing need to be improved because we experienced when we
have some request to seek for assistance , just answered will send someone to come but in fact no staffs to come and serve later on .

Arvustatud 23 september 2016

Kas see arvustus oli kasulik?
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6,8

Penny alates Ameerika Ühendriigid

Ärireisija

Ookeanivaatega tuba

Viibis 2 ööd september 2016

Not as expected”

When I booked my room, I was supposed to have more than 1 bed in the room. When I checked in, they only had a room for me with 1 bed. Not funny having to sleep in the same bed with someone else. The other person traveling with me did not appreciate that the hotel offered to add a rollaway bed, when this room should have had 2 beds and a king bed to start with. So the room I received was cheaper than the one I paid for. At checkout, front desk refused to give me a receipt for my stay because I didn't book my room directly with the hotel. What I thought I was going to receive was definitely misleading as to what I actually got when I stayed at this hotel.

Arvustatud 22 september 2016

Kas see arvustus oli kasulik?
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6,4

Raychelle alates Guam

Paar

Ookeanivaatega tuba

Viibis 6 ööd august 2016

Brief Stay”

Staff tried their best to accommodate. Rooms felt "wet."

Arvustatud 31 august 2016

Kas see arvustus oli kasulik?
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8,8

TAIHSUAN alates Taiwan

Paar

Osalise ookeanivaatega tuba

Viibis 5 ööd juuni 2016

nice location and hotel”

nice location and hotel

Arvustatud 13 august 2016

Kas see arvustus oli kasulik?
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8,4

Benedicto alates Ameerika Ühendriigid

Üksikreisija

Osalise ookeanivaatega tuba

Viibis 4 ööd juuli 2016

Nice Hotel”

Nice Hotel. Good location. Staff was nice and very helpful.

Arvustatud 02 august 2016

Kas see arvustus oli kasulik?
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7,6

Po-Lin alates Taiwan

Üksikreisija

Luksustuba

Viibis 5 ööd juuli 2016

good location, close to the beach, the city center and the airport”

NA

Arvustatud 23 juuli 2016

Kas see arvustus oli kasulik?
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8,4

hosun alates Lõuna-Korea

Perekond väikeste lastega

Luksustuba

Viibis 2 ööd juuli 2016

good”

room good best

Arvustatud 15 juuli 2016

Kas see arvustus oli kasulik?
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8,0

Chiaki alates Filipiinid

Paar

Luksustuba

Viibis 3 ööd mai 2016

Good ”

None

Arvustatud 25 mai 2016

Kas see arvustus oli kasulik?
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10,0

HUI alates Taiwan

Üksikreisija

Ookeanivaatega tuba

Viibis 4 ööd mai 2016

Good services & well facilities ”

Room is clean and spacious with fair enough price! few great restaurants on the first floor, and ABC store is just next door! Further, the location is not far from shopping malls. Very convenient place for you to stay during your journey!!!

Arvustatud 18 mai 2016

Kas see arvustus oli kasulik?
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10,0

kenisha alates Ameerika Ühendriigid

Perekond väikeste lastega

Ookeanivaatega tuba

Viibis 4 ööd veebruar 2016

Loved it”

The wifi was too slow but apart from that everything else was perfect.

Arvustatud 27 veebruar 2016

Kas see arvustus oli kasulik?
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6,7

Kwok alates Hiina

Üksikreisija

Salongi juurdepääsuga luksustuba

Viibis 5 ööd november 2015

good location and service, but...”

location, service, food

close to the airport, relatively cheap, very friendly staff, but hotel is old in general, no view, room is cold with noisy aircon. Shower water is not hot enough. No refilling of water. Hace to request for refilling Shampoo shower gels.

Arvustatud 03 detsember 2015

Kas see arvustus oli kasulik?
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6,7

Jun alates Hiina

Üksikreisija

Luksustuba

Viibis 2 ööd september 2015

Good value for money but ...”

size of the room, restaurants

One of the lady at the front desk is incredibly rude, the rest is fine. In general, the hotel felt not well managed and a bit run down. The room size is very decent that would make most 4 star hotels proud but one can't help but feel it is not well maintained and shows its age. For the price I was paying though, it was good value.

Arvustatud 29 september 2015

Kas see arvustus oli kasulik?
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5,7

eunyoung alates Lõuna-Korea

Paar

Luksustuba

Viibis 2 ööd juuli 2015

so cold~”

no

very cold..

Arvustatud 17 juuli 2015

Kas see arvustus oli kasulik?
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6,3

Darren alates Ameerika Ühendriigid

Ärireisija

Osalise ookeanivaatega tuba

Viibis 6 ööd mai 2015

hotel is run down.”

bed, easy and free parking,

Just ok.

Arvustatud 24 mai 2015

Kas see arvustus oli kasulik?
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4,7

Timothy alates Ameerika Ühendriigid

Ärireisija

Luksustuba

Viibis 7 ööd aprill 2015

Moldy, Humid but Decent Staff at least”

location

There Is a clear a prevailing presence of mold in this building and apparently a lack of any attempt to control humidity. I would not recommend the hotel to a friend or co-worker, though at least I found the staff mostly amiable, though perhaps not entirely competent.

Arvustatud 25 aprill 2015

Kas see arvustus oli kasulik?
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7,3

Tom alates Ameerika Ühendriigid

Ärireisija

Luksustuba

Viibis 5 ööd aprill 2015

Just very ok. But a good value for the money”

Location , price, staff

Arvustatud 25 aprill 2015

Kas see arvustus oli kasulik?
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5,3

Ming-Chih alates Taiwan

Üksikreisija

Luksustuba

Viibis 3 ööd aprill 2015

i would never stay here again”

1. tony romas

this hotel is depressing. nice large rooms and bath, but it has not had any work done on it in years. feels old, and depressing inside. plumbing is very bad took one day to get warm water out of the shower. managed to eventually get wifi signal when staff gave me a gadget that boosted the signal. floors in room are worn and old. this hotel was only 10 mins from the airport but it cost $20.00 usd for taxi. taxis are very expensive in guam. many companies are run by koreans, so they sometimes will say they are giving you discounts. actually it is cheaper to rent a car than to use taxis. i would never stay at this hotel again. there was only one thing it had to offer besides 4 walls and some dirty windows and it was tony romas restaurant downstairs that seemed filled at night with many japanese and korean tourist the nights i was there. the royal orchid is less than royal. could not wait to leave it.

Arvustatud 17 aprill 2015

Kas see arvustus oli kasulik?
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9,3

Nicole alates Ameerika Ühendriigid

Paar

Luksustuba

Viibis ühe öömärts 2015

staying in Guam”

location, staff & price

Very pleasant

Arvustatud 26 märts 2015

Kas see arvustus oli kasulik?
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6,7

Amy alates Ameerika Ühendriigid

Perekond suurte lastega

Viibis ühe ööveebruar 2015

Glad I only booked 1 night”

Location, restaurants in the building, view

Not a clean room. All the floors were dirty, needing a vacuuming and a sweep. The tub was dusty. The shower had water damage. The linens seemed fresh, but the mattress covers didn't fit the bed.
The front desk staff were friendly. But I didn't confront the cleanliness issue with the staff, since we only stayed a half of a night (late flight).

Arvustatud 06 märts 2015

Kas see arvustus oli kasulik?
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7,7

Laura alates Kanada

Üksikreisija

Luksustuba

Viibis ühe öödetsember 2014

Windows Don't Open”

staff were friendly and accommodating, very close to the ocean, good restaurants

It was ok. The staff were perfectly friendly and helpful. But even though Wifi was advertised and I had the password and login, I could never connect. The room itself was nice, but a bit musty, and the windows wouldn't open and there wasn't an outdoor balcony, a big downside for me for a tropical place like Guam.

Arvustatud 27 detsember 2014

Kas see arvustus oli kasulik?
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6,3

Scott alates Ameerika Ühendriigid

Üksikreisija

Luksustuba

Viibis 3 ööd detsember 2014

damp and moldy”

staff was friendly, location was great, basic building was good

The smell of mold was everywhere. It is not like this in some other hotels. Our carpet felt as if it had just been shampooed, it was that wet. We left after three nights, and Agoda dropped any charge for the remainder of the reservation.

Arvustatud 25 detsember 2014

Kas see arvustus oli kasulik?
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9,0

ANITA alates Filipiinid

Rüh

Viibis 3 ööd detsember 2014

Towels are so old. It should be dispose. ”

Locations, restaurant at the 2nd and ground floor

The staff is courteous, it's an old hotel, towels are too old as well. They should replace this immediately. Guest will not come back anymore.

Arvustatud 17 detsember 2014

Kas see arvustus oli kasulik?
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9,7

Deanna alates Ameerika Ühendriigid

Üksikreisija

Luksustuba

Viibis ühe öödetsember 2014

small but great”

size of room, price, airconditioning

Great

Arvustatud 12 detsember 2014

Kas see arvustus oli kasulik?
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6,3

KEVIN alates Ameerika Ühendriigid

Ärireisija

Luksustuba

Viibis 5 ööd detsember 2014

Hi”

Location

It is what it is for $80 per night, do not expect anything more. The internet is almost no internet, when it does work it hardly works. The place is old and they just do not seem to attempt to keep it clean or do general maintenance. A bag of trash set outside the 7th floor elevator for damn near 24 hours until I finally told the staff. When I was checking in someone was complaining about the shuttle service to the airport (they waited an hour) and when I checked out someone was complaining about waiting 30 minutes for the shuttle to get to the airport. I took a cab both ways. Like I said it is what it is for $80 but next time I'll spend $120 and stay somewhere else.

Arvustatud 11 detsember 2014

Kas see arvustus oli kasulik?
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8,0

Leah alates Filipiinid

Perekond suurte lastega

Viibis ühe öönovember 2014

Comfortable Stay”

The hotel had good restaurants! Good location and spacious

Good! :)

Arvustatud 30 november 2014

Kas see arvustus oli kasulik?
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8,3

keita alates Ameerika Ühendriigid

Paar

Luksustuba

Viibis ühe ööoktoober 2014

Trip”

The space of the room the bathroom and location was nice.

I had an really easy check in and check out process. Convenient to many things bathroom was nice and clean. Would go back again

Arvustatud 02 november 2014

Kas see arvustus oli kasulik?
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8,7

frank alates Ameerika Ühendriigid

Ärireisija

Viibis 2 ööd oktoober 2014

great while the wifi in the rooms exists.”

location , restaurants and

great stay wifi in rooms did not exists had to go to the lobby to get wifi which was very uncomfortable to do when i had a suite had to leave a day early because of the typhoon so i lost a whole day without a refund .

Arvustatud 07 oktoober 2014

Kas see arvustus oli kasulik?
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8,7

Aileen alates Filipiinid

Paar

Osalise ookeanivaatega tuba

Viibis 2 ööd september 2014

A pleasant stay at Royale Orchid”

Accommodation, location, affordable

A pleasant stay. Sure to be back

Arvustatud 23 september 2014

Kas see arvustus oli kasulik?
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6,0

Christopher alates Austraalia

Paar

Salongi juurdepääsuga luksustuba

Viibis 9 ööd september 2014

basic hotel”

location

We upgraded to the executive lounge thinking we had been to these lounges before, we were very disappointed. The loung had water and a few biscuits that was all. The pool was very green and not inviting at all.

Arvustatud 15 september 2014

Kas see arvustus oli kasulik?
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3,7

Cecil alates Jaapan

Ärireisija

Luksustuba

Viibis 4 ööd august 2014

Neglected Elegance ”

they provided a sharp pencil for my use.

It did not burn down during my visit,
To be honest I have been avoiding the Orchid because of several multi day a/c outages. I heard that the management changed so I tried it again. This time the wireless did not work at all, I called for help many many many time, all I got was lame/madeup excuses, so any time I wanted to check my mail or schedule I had to go to Mc Donalds.
Looking over the room it is obvious that once the Orchis was a classy place, now the rust, bubbling paint and the high level of grime so the decades of neglect.
At least this time the washer did not destroy my pants.
STAY AWAY.