More questions?

General

boon. is a payment app for smartphones. The app communicates by near field communication (NFC) with point-of-sale terminals at retail outlets. To pay using boon. you simply position your smartphone 1 cm above the display of the payment terminal or use the boon. card for online shopping.

The boon. card is a new feature which allows you to make payments online using boon. Once you have activated the boon. card in your app, a credit card number incl. CVC code and expiry date is displayed, which you can use as normal during checkout while shopping online. The amount charged is deducted from your boon. balance.

You can recognise an NFC-compatible point-of-sale terminal because it has an NFC symbol on it. The symbol may be on the top, on the side, or depicted as a small image on the display, depending on the point-of-sale terminal. Some shops also have a PayPass logo at the entrance.

NYou can recognise an NFC-compatible point-of-sale terminal because it has an NFC symbol on it. The symbol may be on the top, on the side, or depicted as a small image on the display, depending on the point-of-sale terminal. Some shops also have a MasterCard® Contactless logo at the entrance.

Yes, you can pay using boon. even if your mobile data or Wi-Fi reception is deactivated. Each payment transaction utilises a prior generated code which, for security reasons, can only be used once. You can complete five payment transactions in offline mode before requiring an Internet connection again to generate new codes.

My Account

In the Log-in area choose ‘Forgotten password?’ To reset your password you have to answer the security question which you chose when you registered. You will then receive a new password via SMS which you can use to log in on a single-use basis. After that you can enter a new password.

You can top up boon. by MasterCard or Visa credit card or bank transfer. The advantage of using a credit card is that the funds will be available immediately, whereas in the case of a transfer, it can take up to three days for the funds to be available. To top up your boon. account by credit card, you need to enter your details manually or scan your card. If you have not yet registered your card for 3D Secure, we recommend doing this in advance via your bank’s website. For security reasons, you can only use credit cards that support 3D Secure to top up your boon. account.

3D Secure is a security standard used for credit card transactions. This authentication procedure ensures that the legal card holder and the legal retailer are the participants in a transaction. It effectively reduces the risk of fraud. If you as a credit card holder are registered with the 3D Secure process by one of its registration methods, then you will see an entry page belonging to your bank while recharging, in which you have to enter your password. Only with the correct password, which is known exclusively to you and your bank, will the payment be processed.

Yes, but as soon as you register a credit card you can also set up automatic recharging. Once you have done this, boon. will be recharged to a specified level as soon as you drop down to the credit limit you specify.

Open the boon. app and check your credit level, and check your Internet connection as well as the number of codes you have left available. You should also check that NFC is activated. Many smartphones deactivate their NFC signal as soon as their screen-lock comes on or if you switch to flight mode. On some models the NFC antenna is on the front of the phone, so you have to hold the front towards the terminal. If after that you are still experiencing problems with payment, please contact our service team.

boon. is not tied to any particular smartphone. Because identification is done using your phone number, changing your mobile phone is not a problem. As soon as you have installed boon. on a new smartphone (Android 4.4 or higher) you will be able to register using your existing access details.

Reserved amounts are amounts that have been ‘set aside’ by the retailer but not yet deducted. You won’t usually see these amounts, but sometimes it can take a long time for a transaction to be completed.

You can terminate your boon. account via mail or email at any time. Please use the service team’s contact possibilities for the termination. In order to close your account, please share the following information with us:

Yes, you have to enter your PIN for your own security, just like when you pay with an debit card If your smartphone finds its way into someone else’s hands, PIN entry offers additional protection for your credit. That is why you have to enter your PIN every time you make a payment.

Password and PIN provide the first line of defence, but if you do lose your phone or have it stolen you should close your boon. account as quickly as possible using the Service Team’s emergency hotline:00800 94 73 22 70

No, you cannot log in using more than one smartphone at the same time. There can only be one active device at any one time. This minimises the risk of your boon. account being hacked if your mobile number and password find their way into the wrong hands.

Technology

HCE (a software technology) stands for ‘host card emulation’ and is the current standard in most Android devices from 4.4 upwards. The HCE standard offers a means of securely encrypting any data that is sent.