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Please note that we continuously improve the software of our products and fix possible bugs:

Ensure you have the latest app version installed. Go to App Store and check for available app updates.

Ensure your watch uses the latest software. Connect your watch to SuuntoLink, Moveslink2 or DM5 on your computer and check for available updates. Learn more about software updates for your product and how to install the software on your watch with SuuntoLink or Moveslink2 or dive computer with DM5.

Common pairing issues and troubleshooting steps

Covered issues:

I have Movescount App installed on my phone and want to start using Suunto app

My product is not shown in the list of available devices

Suunto app shows that pairing failed, but my product and phone seem to be connected (notifications)

The passkey does not appear on my Spartan, Suunto 5, Suunto 9 and Suunto 3

I chose to “Replace” the mobile app on my Ambit3, Traverse or Traverse Alpha, but it won’t pair with Suunto app

My Ambit3, Traverse or Traverse Alpha shows that pairing failed, but Suunto app is still pairing

1. I have Movescount App installed on my phone and want to start using Suunto app

Having Suunto Movescount App installed on your phone and using both applications in parallel with your Suunto product, will cause pairing and connectivity issues. We strongly recommend un-installing the Movescount App from your phone following the instructions below:

Ensure that airplane mode is turned off: Open the options menu and go to General > Connectivity > Airplane mode.

EON Steel and Core dive computers:

Ensure that your product is not paired with another mobile app e.g. Suunto Movescount App, follow the troubleshooting steps listed above under 1) I have Movescount App installed on my phone and want to start using Suunto app.

Ambit3, Traverse and Traverse Alpha Collection watches:

Start the pairing from your watch:

Ambit3: Open Options menu > Pair > MobileApp. Your watch should now appear in Suunto app’s list of available devices.

If your watch is paired with another mobile app e.g. Suunto Movescount App, follow the troubleshooting steps listed above under 1) I have Movescount App installed on my phone and want to start using Suunto app.

3) Suunto app shows that pairing failed, but my product and phone seem to be connected

If pairing with Suunto app failed, but your device and phone are connected, and maybe even notifications arrive on your watch, resetting the connection may solve the issue:

4) The passkey does not appear on my Spartan, Suunto 5, Suunto 9 and Suunto 3

Ensure that Do Not Disturb mode is off:

Open the shortcuts menu from the watch face by keeping the middle button pressed.

Turn Do Not Disturb mode off (toggle is grey).

To resolve the issue, please update the software of your product using SuuntoLink.

Do Not Disturb mode blocks notifications such as the passkey message on your watch.

5) I chose to “Replace” the mobile app on my Ambit3, Traverse or Traverse Alpha, but it won’t pair with Suunto app

The Replace functionality on your Ambit3, Traverse and Traverse Alpha watch will not unpair your watch from the app it was paired with. Please use the Unpair functionality instead and proceed with un-pair your watch from the mobile app. Then start the pairing process with Suunto app as described in 1) I have Movescount App installed on my phone and want to start using Suunto app.