Applies to:

Oracle Utilities Customer Care and Billing - Version 2.3.1 and laterInformation in this document applies to any platform.

Symptoms

CC&B System has two currencies – Euro and Pounds because they are doing implementation for NI (Northern Ireland) and ROI (Republic of Ireland).
NI's currency is Pound while ROI's currency is EURO.

In Installation Option – FW, setting is: Currency Code -- United Kingdom Pounds – There is no option to choose two currency code, they have to choose only one.

Then created the refund adjustment for the account. Account belongs to ROI cis division in which currency code EURO configured.
In all screen currency code EURO is coming but in approval tab amount coming with POUND symbol.
It's look like for display it’s taking the currency symbol from Installation option.

The correct action should be that system take symbol from account currency symbol, but not from installation option.

Same currency error reproduced even they are not using EURO or POUND, if adjustoment type's currency is different from currency in Installation Option - Framework, then wrong currency symbol is showing on adjustment approval screen.

Cause

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