Protecting Vulnerable Adults Who Live in Long-Term Care Facilities

How We Help

Our Long-Term Care Ombudsman Program (LTCOP) is a statewide program that trains and certifies volunteer ombuds to visit long-term care facilities across the state to advocate on behalf of residents.

What Does a Long-Term Care (LTC) Ombud Do?

Certified volunteers in the Long-Term Care Ombudsman Program serve persons who reside in licensed long-term care settings (such as nursing homes, assisted living, and adult family homes). An ombud works to ensure that residents in these facilities receive good quality of life and care by providing information to consumers about their rights, working to resolve problems on behalf of residents, monitoring the enforcement of the laws by DSHS, and advocating for improvements in the long-term care system. Visit the Washington State Long-Term Care Ombudsman Program website by clicking here.

Jeff Crollard Legal Fund Established

Jeff Crollard served as legal counsel for the Long-Term Care Ombudsman Program for 25 years prior to retiring in January. On June 17, 2014, a farewell dinner was held to honor Jeff, and also celebrate the history of LTCOP's legal and policy achievements in protecting and promoting the rights of long-term care residents. In Jeff's honor, a legal fund has been established within the LTCOP program to fund the special legal service needs of the program related to providing advocacy for vulnerable adults. Thank you to the sponsors of this event: