When you receive your statement, it shows what the meter reading was and whether it was an actual reading or an estimated meter reading. If you have received an estimate and would like to submit a reading, please contact ENMAX at 403-310-2010. You can also submit a meter reading to ENMAX online.

For any water billing inquiries and customer service, contact ENMAX at 403-310-2010.

For problems related to water and wastewater services such as water meter appointments, water quality issues, sewage backups, catch basin concerns, water infrastructure and construction activities, water pressure issues, water main breaks or overland flooding, call 311 or submit an online request.

Sewer (wastewater) basic service charge

Sewer (wastewater) charge

This rate pays for the costs to treat wastewater produced from flushing toilets and draining sinks and bathtubs. The rate calculation takes into consideration that wastewater produced is estimated to be 90 per cent of water usage over a year reflecting that some water (e.g. outdoor watering) is not returned to the treatment plants. A customer's bill will reflect the water usage times this per cubic metre rate.

Drainage (stormwater) service charge

Pays for the operation and maintenance of the stormwater system which ensures reliable street drainage during rain events. It also funds upgrades for flood protection as well as protecting the river by reducing the amount of sediment entering the river.