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Sunrise Designs by Dawn

Inspired by women and nature. Creating handmade jewelry for every women.

Shop policies

Last updated onMay 23, 2017

Welcome to Sunrise Designs. Each of my designs is handmade by me using quality materials and attention to detail. My jewelry is one of a kind, unique and affordable.

I want you to be happy and satisfied with your purchase. Please be sure to read the descriptions, colors and measurements of the items you are considering. Please read each policy below and have fun shopping!

CONTACT ME BY THE ETSY MESSAGE SYSTEM to receive a quick reply, emails are not checked as often and could be missed.

Accepted payment methods

PaypalVisaMastercardAmerican ExpressDiscoverApple PayGiftcard

Accepts Etsy Gift Cards and Etsy Credits

Returns and exchanges

Contact me first before returning an item. I care about my customers and stand behind my product. CONTACT ME BY THE ETSY MESSAGE SYSTEM to receive a quick reply, emails are not checked as often and could be missed.

If you are unhappy with your purchase, I will except returns within 7 days of receipt for full refund to your Paypal/Etsy account, excluding shipping and/or insurance.
It must be returned in original, unused condition in the original packaging before a refund can be given. You will be refunded the original purchased price, excluding shipping and/or insurance.
All shipping cost are the buyer's responsibility in a change of mind purchase.

If an item arrives damaged. You must contact me first. The damaged item must be returned to me to receive a refund.
1. You can return the piece to me and I will repair it, if possible, and send it back to you with no additional charge. I will refund your Paypal/Etsy account for the return postage. If I am unable to repair the piece, I will refund your Paypal/Etsy account for the damaged piece and the return postage.
2. You can exchange the damaged piece for something else from my store for the same value of the original damaged piece. No charge for shipping. I must receive the damaged piece before I will send the exchange item. I will refund your Paypal/Etsy account for the return postage and you will not be charge any additional postage for the exchange.
3. You can return the damaged item for a refund to your Paypal/Esty account for the damaged piece purchase price and return postage refund.

Payment

CONTACT ME BY THE ETSY MESSAGE SYSTEM to receive a quick reply, emails are not checked as often and could be missed.

I except Etsy direct pay and PayPal only for internet orders. You don’t need to have a PayPal account . When you check out using PayPal secure page just pick the option to pay with your credit or bank card.
Please make payment within 3 days of placing order.

Checks are accepted only with local orders.

If you decide you do not want what you have ordered, it is very important that you email me immediately. Once I ship your item you can return it under the conditions stated in the Return Policy section. However, I will not refund the shipping cost or any fees associated with Etsy or Paypal.

Shipping

The jewelry you purchase from Sunrise Designs will arrive nestled securely in one of the follow: a pink tissue paper or in a drawstring gift bag for easy gift giving.
Your item will arrive in a bubble padded envelope.

United States Shipping
I will ship to all US addresses by USPS first class. Please provide a full street address for shipping. Please make sure that your address with Paypal is a current address. I will ship 1-3 days after payment has cleared.

I have no control over the postal service and therefore, cannot guarantee arrival dates or give credit for delays in shipping

I am not shipping internationally until further notice.
International Shipping
I will ship internationally with the following conditions:
I reserve the right to refuse to process any order or to refuse to ship to certain countries.

Processing of international orders takes longer. Please allow 1-2 extra business days to accommodate the extra preparation.

Most orders are shipped by international First Class Mail. Delivery for most shipments is estimated to be 7-10 days. Although most parcels arrive in this time frame, there can be delays due to customs. Shipping internationally may cause your parcel to attract duties and custom fees. They are the responsibility of the buyer. Please contact your local customs organization for more information. I have no control over the postal service and therefore cannot guarantee arrival dates or give credit for delays in shipping

Please email me with any special request for shipping. (Priority,Insured,etc.)

Shipping charges do not include insurance.
Insurance is optional on your package, but always encouraged. I will not be responsible for lost packages or damage to an item that was not insured. Please let me know if you prefer to purchase insurance and I will send a revised invoice.

Additional policies and FAQs

Wire jewelry is delicate. Please handle with care.

Silver jewelry should always be stored in the zip-top plastic pouch that is included with most silver pieces to prevent tarnishing.

Oxidized jewelry should only be cleaned with a jewelry polishing cloth. Liquid jewelry cleaner will remove the dark patina of the metal.

All photos are original work taken by me, Dawn.
Copyright remains with the photographer. The images may not be copied or reproduced without permission of Sunrise Designs. The images may not be resold, without my express permission.

I do my best to make sure the colors in the photos I have posted are as accurate as possible. However, keep in mind that colors may look slightly different on your screen.

I hope you enjoy shopping with me today! Feel free to contact me with any questions.

I will know that our transaction has been successful when I receive positive feedback from you, and I will respond with positive feedback for you. Please convo me with any concerns about your order before leaving feedback. Thanks!