Financial Information

At the OSUCCC – James, we work to make the billing process as seamless as possible. Learn more about accepted insurance plans, your bill and how to receive financial assistance below.

If you have any other questions or concerns, please call Patient Experience at 614-293-8609.

Insurance Plans

OSUCCC – James facilities and providers accept most insurance plans. You can refer to the full list of insurances we acceptto see if your plan is accepted.

Before you schedule an appointment or procedure, always check with your insurance carrier to determine your policy’s benefits and any pre-visit requirements. As a patient, it is your responsibility to ensure you are covered for any services you receive and to provide accurate insurance information to facilitate the billing process. In general, bills will be submitted to the primary insurance carrier. When applicable, the bills will be submitted to a secondary insurer. The patient will then receive a bill with any remaining portion that is the patient’s responsibility.

If you do not have insurance or are underinsured, please see the Financial Assistance options below that are available to you.

Your Bill

After your care and treatment at the OSUCCC – James, you will receive one bill (excluding anesthesia services), which will include both physician and facility fees.

In general, bills will be submitted to the primary insurance carrier. When applicable, the bills will be submitted to a secondary insurer. The patient will then receive a bill with any remaining portion that is the patient’s responsibility.

Insurance plans vary greatly in what they will pay for and what portion of care is the patient’s responsibility. Your insurance may require that you meet an annual deductible and/or require that you pay a percentage of the bill rather than just an office visit co-payment. If you have any questions about your coverage, contact your insurance provider directly.

Please let us know as soon as possible if you do not have health insurance or you anticipate that you cannot pay your bill in full by calling one of our financial counselors at 614-293-0860.

For help understanding the parts of your bill, review our billing fact sheet. If you have questions about your bill or would like to pay by phone, don’t hesitate to call us at 800-678-8037.

Hospital Fees

The OSUCCC – James is committed to providing high-quality, individualized cancer care and treatment. The charges at OSUCCC – James reflect the level of medical care available at Ohio's only fully dedicated cancer hospital and research institute.

We are committed to providing care to all patients, regardless of their ability to pay. Patients who have no insurance or those who are unable to pay their medical bills should learn more about the financial aid options available before your appointment.

Financial Assistance

At the OSUCCC – James, a financial counselor is available to help you:

Connect with the social worker and medication assistance representative if you need help with the costs of your care

If you are concerned about paying for your care, we encourage you to talk to our financial counselors by calling 614-688-6759 to talk about payment options, assistance programs and other resources that might be available to you, or complete a financial assistance application.

Help with Cost of Prescription Medicines

The Patient Assistance Program (PAP) provides free or reduced-cost medicines to patients with limited income available to purchase prescribed medicines.

Eligible patients include those who are:

Uninsured and not eligible for any public health program.

Medicare-insured without prescription benefits.

Waiting for approval for their application for public health assistance.

Patients may be referred by nurses, doctors, social workers, case managers, patient care resource managers or other staff members.

PAP staff are available Monday through Friday from 8:30 a.m. to 4:30 p.m. at 614-293-0394.