My Customer Experience Favs Over 2 Years

It’s hard to believe (at least for me) that I’ve been blogging for 2 years and that this is my 383rd post. Before I get too deep into this retrospective post, I want to send a big THANK YOU out to everyone who has been reading, commenting on, linking to, writing about, and passing along my blog.

I started blogging to raise the level and quality of discussions around topics that I am passionate about:

Over the next week or so, I will list some of my favorite posts in each of those topic areas. Today, I’ll start by looking at my…

Favorite Customer Experience Posts

Walt Disney captured the essence of customer experience in this quote:

Do what you do so well that they will want to see it again and bring their friends

The 6 Laws Of Customer Experience (7/22/08). If you do anything on my blog, make sure to download and read this free “eBook.” It has become enormously popular and has been “syndicated” in many forms and languages by several organizations.

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I am a customer experience transformist, helping large organizations improve business results by changing how they deal with customers. As part of this focus, I examine strategy, culture, interaction design, customer service, branding and leadership practices. I am also a fanatical student of business, so this blog provides an outlet for sharing insights from my ongoing educational journey.
Simply put, I am passionate about spotting emerging best practices and helping companies master them. And, as many people know, I love to speak about these topics in almost any forum.
My “title” is Managing Partner of the Temkin Group, a customer experience research and consulting firm that helps organizations become more customer-centric. Our goal is simple: accelerate the path to delighting customers.
I am also the co-founder and Emeritus Chair of the Customer Experience Professionals Association (CXPA.org), a non-profit organization dedicated to the success of CX professionals.

Bruce love your stuff and refer to it regularly with my clients. Just a small point but the flashing moving banner ad saying I’m the 999,999th visitor tends to negatively impact on my experience of your page. Regards Martin