FREQUENTLY ASKED QUESTIONS

Q: How long will my order take?

A: Each piece is made
by hand and generally takes 2-3 weeks. I ship via USPS insured
priority mail to anywhere in the US at a flat rate of $7.50 per
order. For international orders see below. Prior to major holidays
such as Mother's Day we all work extra hours so production times
are much quicker but it is still recommended that you order as
early as possible. Thank you.

Q: I placed an order but I'm not sure that it went through. Now
What?

A: When you place an order you can be certain it
went through if you get to a page with a little charm that says
"Thank You" on it. Shortly after your order is placed you should
receive an e-mail receipt. If both of these things happen than all
is well.

If you get to the page with the "Thank You"
charm but do not get an e-mail confirmation your order did go
through but the e-mail receipt did not make it through the spam
filters. Please contact me and I can try to send it to you from
another address and/or you can supply me with another e-mail
address to send it to.

If you did not make it to the page with a little charm that says
"Thank You" your order did not go through and your card was not
charged. It may be that you did not click the last confirmation
button on the bottom of the page so please try to place your order
again. If this does not work it is most likely a browser issue in
which case the best thing to do is to call in your order at
508.709.9566. (Phone Order Hint: If you add the items you want to
your cart and then use the check boxes and add them to your
wishlist your items will be saved and it makes ordering over the
phone a breeze.)

Q: Can you do rush orders?

A: Often I can, sometimes
I can’t. It depends on what you want, whether I have the
components in stock and how soon you need it. I will try to
accommodate rush orders but in the event that I can’t get it there
in time I can send a gift card that lets the recipient know that
a the gift has been ordered for them and will be arriving
shortly. If you need an order in a hurry please add your items to
a wishlist and "ask the designer" or call 508.466.8333 or e-mail and
I will let you know if I think it's possible. There may be extra
charges for rush shipping.

Q: Do you offer Gift Wrap?

A: There is no need to
gift wrap! Your order will arrive in a beautiful custom designed
3-part gift box made from recycled eco-friendly materials and
tied with a pretty blue ribbon. If you would like to include a
gift note please use order comments to let us know how you would
like it to read. For more information about our packaging and
shipping please read our Green Initiatives Page.

Q: Are gift certificate or gift cards available?

A:
Yes, gift certificates are
available in any amount. I also have a “gift card” for orders that
can not arrive in time for a specific date. This card can be sent
to either the gift giver or directly to the recipient. It let’s
them know that a custom gift has been ordered for them and will be
arriving shortly. Place your order and then use order comments,
e-mail or call to receive your gift card. Please let me know how
you would like the "from" field to read.

Q: Do you have any tips for creating a great charm necklace?

A: Yes. First, do not hesitate to pick up the phone and
call. Another option is to use the Wishlist feature. You can then
e-mail your wishlist to me and let me know that you'd like
feedback. Getting a great charm necklace is a cross between your
personal taste, the content (names or initials, birth dates,
birthstones, anniversaries, meaningful symbols, etc) and the
balance of the charms - what I call "hang". It is hard to give
specific advice without finding out a little bit more about your
content and taste. Some combinations of shapes and sizes work
better than others. The gallery is full of examples of my favorite
combinations. Take a look and then shoot me an e-mail or give me a
ring (508.466.8333). I will take a look and get back to you with
any suggestions. For phone calls just keep in mind I am on the
East Coast.

Q: Can you make charms in Gold?

A: Yes. E-mail me for a price quote.

Q: How do I care for my jewelry?

A: It is best to
remove your jewelry before showering or swimming*. When you are
not wearing your piece keep it the clear anti-tarnish bag it
arrives in. Although fine silver doesn’t tarnish quickly sterling
silver chains and ear wires will.

Most pieces have a patina which creates the black areas on
your piece. To clean your piece only use dry polishing cloths
meant for silver. One cloth will be included with your order.
You can purchase similar types of dry polishing cloths at any home
store. If you use a dip or creme polish the patina will be
removed.

*If you do, say… wear it to an overchlorinated
waterpark and splash around in it all weekend…Not to worry you can
send it back and we can give it quick refinish and it will look
like new again. Just shoot an e-mail for details & instructions.

Q: What are your charms made from? How does it differ from
Sterling Silver?

A: I use Fine silver or .999FS which is pure
silver. Sterling silver or .925 silver is typically mixed with copper
and other metals. Both have advantages. Sterling Silver is harder than
Fine Silver. Fine Silver tarnishes very slowly and then only slightly.
Using Fine Silver for my pieces gives me much more creative flexibility
and allows me to make each piece truly an original. Every piece is
“work-hardened” for maximum strength.

Q: Do you further
customize pieces? I’d like a variation that I don’t see on your site.

A: I love doing custom work. For the website I needed to
create “product lines” so that items could easily be ordered. If you
want something you don't see here just call or e-mail and I
will be happy to work with you one-on-one to create your piece. Check
out the Custom Design page for more information and ideas.

Q: What is your return policy?

A: Each piece is
custom made and therefore non-refundable. I do however want you to be
completely happy with your piece. If you have any problems please call
me and we will work together until you are satisfied.

Q:
What is your repair policy?

A: Other than your chain there
are not many breakable parts on your necklace. If any part of your
necklace, with the exception of the chain, should break within 90 days
of receiving it please send it back and I will repair or replace it free
of charge. After that a nominal fee plus return shipping may be the
charged.

Q: What is your repair policy for chains?

A: I take great care in making your chain. Each one is cut to your
specified length, the ends are fulled soldered for maximum strength and
then finished to best match your chosen charms. If your chain should
break within the 1st 30 days just send it back and I will repair it free
of charge. After the 1st 30 days I charge $20 plus 7.50 shipping to
repair and refinish your chain. Bead chains can not be repaired due to
the nature of the way they are made and therefore can only be
replaced.

Q: Can you ship internationally?

A: Yes, I can ship
internationally to most countries. Please e-mail me with your
full address to find out if shipping is available and for a
shipping quote. Canadian orders are $33 and can be ordered
directly via the website without a quote. All import tarriffs
are the buyers responsibilty.

Q: What makes your Organic Charms “Organic”?

A: I get this question quite a bit. I mean “organic” in the
fine arts sense of the word; shapes with a natural look and a
flowing, curving appearance. I use the geometric shapes -
rectangle, circle, and oval- as the basis for my charms but since
they are handmade the outcome tends to be organic in nature.