The Bureau of Telecommunications Service Quality, Certification, and Enforcement
Engineers of the Florida Public Service Commission’s Division of Competitive Markets
and Enforcement conduct field evaluations of the telecommunications services provided
by Interexchange Companies (IXCs) operating within the state of Florida. Section
364.08(1), Florida Statues, mandates that “A telecommunications company may not
charge, demand, collect, or receive for any service rendered or to be rendered any
compensation other than the charge applicable to such service as specified in its
schedule on file and in effect at that time. A telecommunications company may not
refund or remit, directly or indirectly, any portion of the rate or charge so specified
or extend to any person any advantage of contract or agreement or the benefit of
any rule or regulation or any privilege or facility not regularly and uniformly
extended to all persons under like circumstances for like or substantially similar
service.”

The service evaluation objectives for the IXCs are: (1) to evaluation the company’s
timing and billing of calls; and (2) to verify that the company is billing per the
tariff or price list on file with the Commission.