Dyson DC15 -

I accidently vacuumed a gummy bear which got stuck where the spinning brushes where and then the brushes stopped spinning and the engine made a straining noise.My husband took of the head and removed the gummy bear.Now the vacuum still works and the brushes do turn but the engine is still making a straining noise.The longer I use the vacuum the louder the noise.
I bought the D15 July 30, 2008

First see this link:
http://www.espares.co.uk/datastore/ProductManuals/350256.pdf
There must be something else stuck in the roller assembly. Or it wasn't mounted correct. He will have to dismount it, inspect each piece and carefully reassemble it. Make sure that the wires at the circuit board do not become loose or break.

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The easiest one is that the brush has hair and fluff wrapped around its bearing. This happened to me and was causing a burning rubber smell. Turn it over and remove the base plate. Lift the belt by putting a piece of cord under it and slide the brush out. Remove one end of the brush and slide the spindle out. Clean all the hair out and reassemble.

The internal drive belt is worn, or the nylon bush that it runs on.

The clutch is worn out.

The last two are not as easy to fix as the main drive belt is enclosed in the centre of the clutch. There are videos though that show you the process. Have a read and a watch, but try my first tip first.

As soon as you know its happened, stop the unit as the engine may burn out however, in our case we tipped it around, put a coat hanger into various holes on the left of the unit, into the brushes, all done gently and eventually the sock got sucked into the basket. It took some patience but it worked and we just finished the job. Lesson learned, pick up obscure items before you start. This could have been a disaster!! Thanks for the advise and encouragement! Dyson for life!

I'm sorry to hear you're having difficulty with your DC15's cleaner head. It's worth following the steps shown in the Support video attached to help check there is nothing in the cleaner head that could be jamming the brush bar, stopping it from rotating freely.

If you can't see any obstructions, please give the Dyson customer Helpline a call on 0800 298 0298 (UK), 1-866-693-9766 (US), or 1-877-397-6622 (CA), to speak directly with our team of experts.

I'm sorry to hear you're having difficulty with your DC25. If the drive spindle of your machine has broken in use, you would need to replace the cleaner head assembly.

Please get in touch with us directly, as our experts will be able to take some further details to confirm if we're able to replace this for you under the terms of our 5-year warranty. You can reach us by emailing askdysonUS@dyson.com

Hi there,I am sorry to hear you are having difficulty with the brush bar on your DC15. It is possible that the brush bar is obstructed. Please visit: http://www.dyson.com/support/help.asp?article=866&product=DC15-SY-STD for step by step instructions on how to locate and remove any blockages from your brush bar. However, if this does not resolve the problem a repair may be needed. Please contact us at 1-866-693-9766 US or 0800 298 0298 UK for further assistance. Best wishes, Jessica

Verify that the belt has not slip off. If the belt is on, remove it and verify that the motor spins when turned on. If it does, clean the belt well from any residue (I use alcohol). Also try to spin the roller with the belt off. If it doesn't spin easily, remove it and clean the sides of the roller. Some have bearing and sometimes gets clogged with hairs and dirt. After cleaning, add some oil to the side of the roller and make sure it spins freely.
Hopefully your motor is not damaged.
Good luck.

http://www.espares.co.uk/dyson/dc15/p/1086/716/10
Try the above link or do a search in google for "Dyson DC15 parts".
Also, try searching in Ebay.
You should have no problem in locating the part.
Lastly, try calling Dyson at 866-MyDyson.
Good luck.