When it comes to your veterinary practice, of course you are treating the animals that you love. But ultimately, your interaction and communication takes place directly with the pet owners themselves which means you are ultimately dealing with people. And when a client [...]

It's always worth going the extra mile when it comes to serving your clients in your veterinary practice. After all, your clients are the lifeblood of your business, and especially for a veterinary practice, repeat clients make all the difference in the world. [...]

We are all familiar with welcoming a new client to your practice - but what about the existing client with a new pet? I think it’s very important to recognize that special time in your client’s home life: the “getting to know you” [...]