Blanca Santiago worked at Western Massachusetts Legal Services (WMLS) and the Massachusetts Justice Project (MJP) for more than 34 years before coming to CLA in January 2014. Blanca joined WMLS in 1976 as a Secretary and, except for a three-year absence, worked there until 1999 when she became an Intake Paralegal for MJP’s hotline service, assisting callers with questions about benefits, housing, family law, unemployment, and disability. Blanca also assists with the Volunteers for Justice Program in Housing Court, where volunteers help tenants with eviction cases. At CLA, Blanca is an Intake Paralegal for the Housing Unit.