Privacy Policy - SoftandHost

AUP – Acceptable Use Policy

This Acceptable Use Policy (AUP) governs your use of products and services provided by SoftandHost, or any of third parties that subscribed to or obtained the SoftandHost services. This Acceptable Use Policy (AUP) makes part of each contract SoftandHost or any of such third parties enters with the Subscriber (The User) of such Services. This AUP is incorporated by reference into SoftandHost Terms of Service and holds the meanings as provided into the Terms of Service.

The purpose of this Acceptable Use Policy (AUP) is to enhance the quality of the Services provided by SoftandHost and to protect the subscribers of our services and internet community as a whole, from any disruptive, illegal and irresponsible internet activities. This AUP applies to every subscriber of our services.

SoftandHost reserves the right to change, or modify this AUP without prior notice to the Users. This AUP is applicable to SoftandHost website and SoftandHost services for the reason that any person who utilizes the website or services of SoftandHost albeit of the fact that user is a subscriber, may take any action utilizing the website of SoftandHost Web Hosting that a subscriber would be prohibited to take utilizing the Services.

The Services provided by SoftandHost may only be used for lawful purposes. You agree to comply with all applicable laws, rules and regulations in connection with your use of these Services. We reserve the right to refuse service to anyone, anytime. We reserve the right to remove, or disable any material that we find in violation of this AUP in any manner without prior notice.

Your failure in response of an email from the SoftandHost abuse department within the specified time limit may result in suspension or termination of our Services.

Prohibited Uses

SoftandHost prohibits the use of its Services for the activities set forth in this section. If a subscriber or any affiliate or subscriber of subscriber as we determine in our sole discretion constitutes a material breach of this AUP, will be subject to immediate termination of account without any prior notice and without any refund.

Infringement of Intellectual Property Rights

The AUP prohibits the use of the Services to infringe upon anther party’s intellectual property rights. This includes but not limited to unauthorized copy, distribution, and publishing of movies, software, photographs, and books or any other copyrighted work. Any account found to be infringing on the intellectual property rights of others will be expeditiously removed or access to the material will be disabled. Sale or an offer to sell counterfeit merchandise will result in immediate termination of your account. The repeated violation of these prohibitions will result in suspension or termination of account. SoftandHost reserve the right not to offer its Services to such persons/businesses/institutions in future.

If you believe that your intellectual property rights are infringed upon, please email us at info@softandhost.com . We follow the Digital Millennium Copyright Act (DMCA) notice and takedown procedures for copyright infringement claims.

Use of Shared Account as a Backup/Storage Device

You are prohibited to use a shared hosting account as backup/storage device. You can have one CPanel backup of the same account. Your taking backup of backups is prohibited.

Unacceptable Materials

The following without limitations is considered an unacceptable material on SoftandHost servers;

Pornography

Any kind of material that is determined potentially harmful to minors is strictly prohibited including any content that could be perceived child pornography. Any such website that hosts child pornography or links to child pornography will be suspended immediately without any notice.

Other Prohibited Content

If we find any material being obscene, threatening and illegal, we may remove this material from our servers without prior notice. Any other content found in violation of our Terms of Service or AUP in any manner will be immediately removed from servers.

Unacceptable Resource Usage

You are not allowed to;

Use twenty-five percent (25%) or more of our system resources for more than ninety (90) seconds at any point of time. Activities that could cause this excessive use including but not limited to CGI Scripts, FTP, PHP, HTTP etc.

Run stand-alone, unattended server-side processes at any point in time on the server. This includes any and all daemons, such as IRCD.

Run any type of web spider or indexer (including Google Cash / AdSpy) on shared servers.

Run any software that interfaces with an IRC (Internet Relay Chat) network.

Run any bit torrent application, tracker, or client. You may link to legal torrents off-site, but may not host or store them on our shared servers.

Participate in any file-sharing/peer-to-peer activities

Run any gaming servers such as counter-strike, half-life, battlefield1942, etc.

Run cron entries with intervals of less than fifteen (15) minutes.

Run any MySQL queries longer than fifteen (15) seconds. MySQL tables should be indexed appropriately.

Resources Limits

Diskspace Usage

You are allowed to use 40% of allocated diskspace for emails and 60% for web pages, databases and logs. In the virtual world, there are situations when hosting panels/servers cannot monitor and enforce this limit. In such case users must comply with the allocated diskspace usage for windows when informed by SoftandHost. The maximum email diskspace usage should not exceed 2GB on any shared hosting account.

Use of Budget Hosting for Business

Budget and Portal packages are designed for hobbyists/ freelancers and are sold on subsidized prices. Using budget or portal packages for business purposes is not permitted. Any account found in violation of the terms will be terminated on one week notice to registered email address. Shared hosting packages carry the following resource limit;

Budget Packages

Memory usage must not exceed 10% per domain/file/application

CPU usage must not exceed 15% per domain/file/application

Apache connections may not exceed the limit of 15 connections

Maximum user connection allowed for MySQL limits to 15

Emails allowed on per hour per domain basis are 100

Maximum allowed INODES are 100, 000

Maximum file size allowed is 10MB

One backup file is allowed for maximum 500 MB

Portal/Ultimate Packages

Memory usage must not exceed 10% per domain/file/application

CPU usage must not exceed 15% per domain/file/application

Apache connections may not exceed the limit of 25 connections

Maximum user connection allowed for MySQL limits to 15

Emails allowed on per hour per domain basis are 100

Maximum allowed INODES are 300, 000

Maximum file size allowed is 20MB

One backup file is allowed for maximum 1000 MB

Note: Portal/Ultimate Packages are meant to run portals and should not be used for as extensive email activity and for company/business websites and reselling.

Business Packages

Memory usage must not exceed 10% per domain/file/application

CPU usage must not exceed 15% per domain/file/application

Apache connections may not exceed the limit of 30 connections

Maximum user connection allowed for MySQL limits to 30

Emails allowed on per hour per domain basis are 350

Maximum allowed INODES are 300, 000

INODES

All shared hosting account may not use an excessive number of inodes. Any account found to have over 100,000 inodes may be removed from our backup system to prevent overload.

Our unlimited services must not be sued in such a way that use of a single or few subscribers unfairly or adversely impact the user experience for other subscribers. Following terms and conditions apply for cloud hosting and unlimited packages;

The accounts cannot be used for upload or download portals of any kind

The selling of ebooks and other downloadable material is not allowed (we may allow this facility within reason)

The accounts cannot be uses as a distribution point for any kind of files and data

The accounts may not be used for HYIP (High Yield Investment Programs), Ponzi Schemes, or Pyramid Schemes

These packages are for hosting web pages and web graphics and not for downloading or streaming media. Any files that are not viewable in web browsers are considered downloads. The web graphic size may not exceed 1500KB limit.

Proxy servers are not allowed

All files hosted must be directly linked to webpages and accessible from internet for everyone

Offering free hosting is not allowed

Hosting a torrent is not allowed

Reselling is not allowed

Zero Tolerance Spam Policy

SoftandHost observes a zero tolerance policy against the sending of unsolicited emails, bulk emailing, and spam. Safe lists, purchases lists, and selling of lists are considered a spam. We reserve the right to terminate the account of any Users who sends out spam with or without notice.

We may not host websites advertised via spam commonly known as spamvertised may not be hosted on SoftandHost servers. This provision includes, but is not limited to, spam sent via fax, phone, postal mail, email, instant messaging, or usenet/newsgroups. Any User account which results in our IP space being blacklisted will be immediately suspended and/or terminated.

SoftandHost reserves the right to require changes or disable as necessary, any website, account, database, or other component that does not comply with our policies, or to make any such modifications in an emergency that we deem necessary at our sole discretion.

SoftandHost reserves the right to charge the holder of the account used to send any unsolicited e-mail a ‘cleanup fee’ or any charges incurred for blacklist removal at our sole discretion.

Defamation Policy

Under the Communication Decency Act (Section 230 (c), SoftandHost does not remove allegedly defamatory material from websites that are hosted on our servers. We will remove the material found defamatory by a court of law as evidenced by a court order. We are not publishers of the user content and we are unable to investigate the veracity of individual defamation claims. We however do rely on the court of laws to determine whether any material is defamatory. If a court of law determines that a certain material is defamatory, libelous and or slanderous, we will immediately disable access to the material. We will also remove or disable specified content under court of law injunctions.

AUP Violations

Resellers

If any of our resellers’ clients violates this AUP, we will suspend the client’s website by notifying the reseller that reseller can terminate the specified account. We may but not obligated to monitor the account or website for AUP violations. We may terminate your reseller account on occurrence of additional violations.

Direct Customers

SoftandHost may terminate providing Services to its direct clients with or without any prior notice to the client upon any kind of violation of this AUP. We also reserve the right to report such violations to an appropriate law enforcement agency.