It's great when we hear from you, in fact it makes our day. We've compiled some of your friendly messages below in a sort of gallery of splendour. If you'd like to say hello or have been impressed by our service then why not get in touch here with Sue, Natalie, Laura and the rest of the Edge of the World web team and we'll post your message below.

Just to confirm that my boots arrived yesterday and I am delighted with them - thank you very much indeed.

Can I also extend my gratitude to you all for taking time to contact me to confirm order details as although you received payment there were no order details included!

An excellent service in every way, and I will definitely look to buy from your website again and recommend you to family and friends.

Very best wishes,

Kerry

I am not someone afraid to complain when necessary, and as a result I feel it is incumbent on me to respond positively when I receive excellent customer service.

On two occasions over christmas I shopped at your Bakewell store. On the first occasion it was the day of the Bakewell christmas market and all the retailers we visited, about 15 in Bakewell and Matlock, had all been exceptionally busy. As a result we, by and large, met with tired staff who clearly just wanted to get home. Most were on autopilot, and some were uninterested and dismissive.

Towards the end of that day, we walked into your store in Bakewell and having bought several items were served by a lady named Jane. She was efficient, bright, motivated and welcoming despite it being the end of a very busy day. My wife and I both left the store remarking about how her customer service had been way ahead of any we had experienced that day. Equally, we shopped there again just before xmas , probably xmas eve, and were again served by Jane who was even better than she had been on the previous occasion.

Needless to say, I am only a customer. I am not related to Jane in any way and I do not know her surname.

I hope this email can be passed to someone senior in Jane's line management, and I hope this very positive feedback can be shared with Jane as a mark of appreciation for a job very well done.

Ken

Hi James,

The Targhee II shoes I ordered yesterday arrived this morning at 9:30 and fitted just as well my existing pair.

Very prompt and helpful service from you and your company, I will certainly come back when I require any more 'outdoor' ware and recommend you to family and friends.

Thanks for all your help.

Regards

Michael

To Whom it may concern,

I am typing this letter after buying a pair of Sprayway all day walking pants from your store. I went into our local Go Outdoors store based at Pudsey with the intention of purchasing a pair of these particular walking trousers as my wife already has a pair and has always sang their praises.

I could not find any in my size so I asked at the check out if they sold any in my size, of which I was advised that what they had was out, which was not the question that I had asked, so I asked for further assistance.

The young lady on the checkout then called somebody else to help who could only advise for me to go onto the Internet and type in Go Outdoors and check to see if they do that particular size in that brand, or if they had them at a different store.

I felt a bit disgruntled after working all day and making a trip through rush hour traffic to get this result and felt that it would have been more courteous for the store to have checked for me.

On arriving home I did not type in Go Outdoors but typed in 'Sprayway walking trousers' and came across your site and I am glad that I did.

I registered with your site 30/4/2012 but feared that my goods may not arrive in time as we were setting off for a weekend way in the Lake District for Bank holiday weekend on 4/5/2012. After checking where your stores were located I called you order line 1/5/2012 and spoke with, I believe James, who advised me that your Ambleside store had a pair in my size and that he could reserve them for me.

I advised him that I could pick them up on the Saturday 5th May, as we were staying at Silloth for the weekend.

Just ten minutes later James gave me a courtesy call back call to advise me that he had double checked with the Ambleside store and they had the size that I required and he had reserved them in my name, I offered a deposit by debit card which was not required. I collected my goods on 5th May and was served by a young lady called Ellie who was most helpful and very friendly.

Myself and my wife will definitely recommend your company to our friends who are also very kee walkers.

What a total different comparison in customer service.

I work for one of the worlds leading warranty companies based in Bradford as a customer services /Technical Claims Consultant Team Leader. Sometimes customers are quick enough to critisise but on the other hand not quick enough to praise.

From start to finish your customer service has been excellent. Please pass our kind regards to James and Ellie as in my opinion they are a credit to your company.

Also the price that I paid was no more than Go Outdoors even with a discount card which just goes to show that the bigger stores are not always better for some things.

Your store has made what started as a disaster to a pleasurable experience.

Keep up the good work. We look forward to dealing with you again.

Yours Sincerely

Mr.K.R.Jones

Dear Rebecca,

Thank you so much for all your trouble over my Weird Fish gilet. I really appreciate all the trouble you have gone to to finally get this card to work. I look forward to receiving it when it arrives.

With my very best wishes – Jocelyn

Hi Becci,

Thanks for all your help - the service was great.

Many thanks,

Jay

Absolutely amazing delivery performance by yourselves and The Post Office.

Order placed Friday 5 pm +, delivered Saturday at 8.00 am. Fantastic.

Sara Ashmead

Sue,

I just wanted to thank you for all your help. Nowadays it can be hard to find someone like you. Your thoughtfulness and help is greatly appreciated.

Thanks again

Mark

Dear Edge of the World,

I ordered goods yesterday afternoon and was amazed when at lunchtime today I received a call from the reception at work to inform me that they had been delivered.

Congratulations on being able to provide such an efficient service, you most definitely have my future trade and I will be spreading the good vibes word!

WELL DONE

Kind regards

What fantastic service!

My order arrived the next day and I'm so pleased - thank you so much. Of course we haven't had a drop of rain since to justify wearing my gorgeous new wellibobs!

Kind regards

Alison

Hi

Thanks for the reply.

I want to say a big thank you for such a fantastic service. I received my item on Thursday and they are perfect.

I will definitely recommend you to others as the service was first class.

Many thanks.

Helen

Sue

Thank you for your help. Your customer Service is brilliant.

Kind Regards

Steve

Dear Sirs,

Just a note to say my jacket has arrived today and is fab, very efficient service and a quality product, I will definitely use you again.

Regards

Debbie

May I say your service from ordering to delivery was excellent!

Thanks

Good Afternoon,

Just a quick email to say many thanks for the Timberland Down Jacket I won through the e-newsletter competition and received a few weeks ago. It arrived just in time for another cold snap and I was really impressed with the warmth and quality, defiantly recommending to family and friends. Looking forward to shopping at Edge of the World again soon.

Many Thanks

Adrian

Hi Rebecca,

Thank you so much for your prompt and efficient service. Much appreciated.

Kind regards,

Jane

Hi James,

The jacket arrived today - many thanks to all at Edge of the World!

Best wishes,

Steve

Dear all,

I'm so sorry it's taken me so long to email you..But I felt I had to send you a message to thank your wonderful staff in the Windermere branch for 'saving the day!'

I came running in to your shop on 1st June with my fiancé and youngest daughter in a desperate search for some purple wellies for our wedding (the next day!!) Your amazing staff found a pair in a slightly bizarre 'Cinderella' moment and they saved the day. I was a bride in white with my wellies!.. (Well it is The Lake District.!)

As regular visitors to The Lakes, one of our favourite treats is to pop into 'Edge of the World' and stock up on all our favourite brands whilst chatting to your lovely staff.. That day however you really were amazing with the love, care and gorgeous congratulations we received from all the staff as they calmed a slighted stressed Bride and an exhausted Groom, as we found the ideal wellies (we had searched for hours!)

Huge thanks again!

Mr & Mrs Preece

Just wanted to thank Paul for his wonderful customer service. We asked for a dress to be transferred to Ambleside to try on and it hadn't arrived (no fault of Paul's) Paul apologized on behalf of the company and arranged for it to be posted next day free of charge. It arrived as promised and my daughter is delighted with it.

Such a polite and well handled situation. Paul is a credit to your team.

Happy to be used as a testimonial and please let head office know how delighted we are.

Regards

Vicky Rosie and Annabelle

That is incredibly efficient service. Thank you. I have kept the other pair of boots I ordered from you will definitely be using your company again.

I would like to say a big thank you for the excellent customer service I received from Paul who works at your shop.

We visit Ambleside a lot and bought some walking boots, unfortunately they started letting in water after a few days. As we live in Liverpool Paul told us post them to him and he would sort out a refund. Today he rang me and did just what he said.

We were very impressed with the service he provided which you don't tend to get these days.

We will certainly be returning to your shop to buy other items as we feel good service deserves customer loyalty.

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