Shipping & Returns

We ship to Continental U.S., Alaska, Hawaii, U.S. Territories, PO Boxes and APO/FPO addresses. Currently we do not ship to international addresses.

Processing Time:
Most of the orders are generally processed within 24 Hours.

Shipping & Delivery Times:
Orders received from Monday to Saturday 12:00 PM PST typically ships within 24 hours.
Orders received after Saturday 12:00 PM PST and Sunday typically ships next business day.
Most of the orders will generally arrive within 3 to 10 business days. For APO,FPO and DPO addresses the delivery time may be longer.

Free Shipping:
We offer FREE STANDARD SHIPPING on all orders.

D & Rach is not responsible for lost or stolen packages.

Shipping Restrictions:
All orders containing Hazardous Materials have restrictions. See below for details.

Hazardous Materials:
Certain items in your order may be considered Hazardous Materials (HAZMAT).
Hazardous Materials are as follows: aerosol items, some alcohol-based items, items that contain contents under pressure,
and others (e.g., hairspray, nail polish and items containing flammable, volatile or corrosive chemicals).
The U.S. Department of Transportation (USDOT) requires ground-only shipment of Hazardous Materials due to air shipment restrictions and regulations. Therefore, these items cannot be shipped to all addresses.
All orders containing Hazardous Materials can only be shipped to addresses within the Continental U.S.
and cannot be shipped to Alaska, Hawaii, U.S. Territories, PO Boxes or APO/ FPO addresses.

Returns:

Items purchased at D & Rach: Items must be unused and in its original packaging to be eligible for refund. You can return the items purchased at D & Rach using following steps:

Navigate to "My Account -> View Orders".

Select the item you would like to return and submit. We will email you the pre paid shipping label.

Package your return item in the original packaging.

Mail your return using the shipping label.

There is a minimum $5.95 Return Shipping and Handling charge for every return.
The return shipping and handling charges may be higher if the actual shipping cost is more than $5.95.

When you return your purchase to D & Rach by mail within 30 days of purchase date, you will receive a full refund to your credit card for the price of
the item(s).
All product returns must be received within 30 days of date of purchase in order to be eligible for refund.

Gifts: Items must be unused and in its original packaging to be eligible for refund. To return Gifts purchased at D & Rach use following steps:

Navigate to "Contact Us". Fill out the details. Please mention the Gift Receipt Number with your DNRACH.COM login user id and submit. If you are not already registered with www.dnrach.com please create the account with us first and then mention your login user id when submitting the return request. We will email you the pre paid shipping label.

Package your return item in the original packaging.

Mail your return using the shipping label.

There is a minimum $5.95 Return Shipping and Handling charge for every return.
The return shipping and handling charges may be higher if the actual shipping cost is more than $5.95.

We will then send you the refund in the form of a online store credit that you can use to purchase on www.dnrach.com. Refunds will be provided for product returns within 30 days of gift receipt date and with gift receipt only.