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Hey there! Did you by any chance beta test with a duplicate SIM or a virtual number? If so, you will not get the email to claim a free line but rather have the option to opt in to keep the lines you tested with be it a duplicate, a virtual, or both for free (less taxes). The offer for the free extra line is only for the users who opted to test with the DIGITS app or web browser only.

Two MDS (DIGITS app) Beta participants here and neither of us received the email either. According to this, It doesn't make any difference if we were signed-up for the Duplicate SIM/Virtual or the MDS Betas:

magenta2002436 - You are correct, you should have received an email regardless. The instructions for each specific offer differ a bit but if you only opted to test with with the DIGITS app, you are eligible for a free DIGITS talk and text line (less taxes). Please Contact Us so we can get you set up.

tmo_chris, We called Specialized tech care and were informed as MDS testers, we weren't eligible for a free duplicate line. The CSR/Tech. informed me it would be $20/mo. additional per line. However, the "Beta participants get Digits for life" document clearly says:

"If you only had access to the DIGITS app (Multi-device Service, or MDS) without a virtual/duplicate line, you are still eligible to get a free line for the life of the account."

So how, without the email, can we take advantage of this promo. and opt-in to the free line before the 30th. Can you put me in touch with a Tech. who knows how to do this without the specialized links in the email that neither of us ever received.

Yeah the rep is correct. I believe you are not eligible for the duplicate line i.e. DATA with Paired DIGITS rather you are eligible for Virtual line i.e. a DIGITS Talk and Text, a brand new number. Its clearly mentioned in the link. The per month cost for duplicate seems to me wrong though.

I am not sure why you did not receive the email but if you speak with our care teams, they can get you set up with the free DIGITS Talk and Text line. A "duplicate line" is a DATA with paired digits line and this specific kind of DIGITS line is not part of the promotion.