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771 error on hr20-100

I have two hr20-100 dvr's that started to see 771 errors over the last few weeks. I have a total of 5 DVR's and three of them are not having any problems at all. When running system test, i get the error that the dish needs alignment and the home network is not working. I reboot the unit and the errors are gone.

Here are the readings from my dish. I filled in everything that I have access too. I do not have access to 110 or 119 which is why I didnt fill these in. I appreciate you looking at this and helping me diagnose the problem.

I have two hr20-100 dvr's that started to see 771 errors over the last few weeks. I have a total of 5 DVR's and three of them are not having any problems at all. When running system test, i get the error that the dish needs alignment and the home network is not working. I reboot the unit and the errors are gone.

Here are the readings from my dish. I filled in everything that I have access too. I do not have access to 110 or 119 which is why I didnt fill these in. I appreciate you looking at this and helping me diagnose the problem.

So you have HR20 x2, HR21, HR22, H24, PLUS an HR34 mentioned over at the DirecTV forums. That is 14 tuners. These tuners must be balanced on the two outputs on the SWM16 switch. There cannot be more the 8 tuners on the two swm outputs.

jimlenz & strack - What is your current software? Did the issue start to occur around the time of the software update? A new software version began to roll out recently and it would be interesting if this is common to HR20-100s. http://www.dbstalk.c...ad.php?t=210022

jimlenz - If the receivers peds listed are what you have, based on your SWM readings, I'm guessing you have your HR2Xs on one side of the SWM16 and the HR34 and H24 on the other side. Is this correct?

When the HR20-100s are 771ing, what are the color of the lights on the receiver DECA? If they are orange or flashing the most common cause would be the coax feed, in particular poorly prepped or corroded connectors. Is there a line that is common to only the HR20s?

DirecTV TechnicianMy thoughts and opinions are my own, and do not necessarily represent those of DirecTV, my HSP, or anyone else.

jimlenz & strack - What is your current software? Did the issue start to occur around the time of the software update? A new software version began to roll out recently and it would be interesting if this is common to HR20-100s. http://www.dbstalk.c...ad.php?t=210022

jimlenz - If the receivers peds listed are what you have, based on your SWM readings, I'm guessing you have your HR2Xs on one side of the SWM16 and the HR34 and H24 on the other side. Is this correct?

When the HR20-100s are 771ing, what are the color of the lights on the receiver DECA? If they are orange or flashing the most common cause would be the coax feed, in particular poorly prepped or corroded connectors. Is there a line that is common to only the HR20s?

It has been for the last 2-3 weeks or so and it is only on hr-20's

Yes, I have 2 swm devices and you are correct on how I have this setup.

I have not paid attention to the lights but will do so going forward. Thanks.

What is the software version and when was it installed? This can be found by pressing and holding the info button on the remote. Between you, strack, and jes in the issue thread mentioning partial recordings, I'm starting to get concerned that it might be a software issue.

DirecTV TechnicianMy thoughts and opinions are my own, and do not necessarily represent those of DirecTV, my HSP, or anyone else.