Terms and conditions

1. General Conditions / Applicability

1.1. These general conditions are applicable on all deliveries of items purchased from Soulblu and on all agreements concluded with Soulblu. Soulblu reserves the right to change or to extend the conditions from time to time.

1.2. By using the internet site of Soulblu, (www.Soulblu.com) and /or by ordering goods the purchaser accepts these General Conditions and also accepts all rights and obligations as mentioned on the internet site.

1.3. In case of the purchaser referring to his General Conditions, those conditions are not applicable if there does not exist a previous written consent by Soulblu.

1.4. The definition “Purchaser” extends to every visitor of the internet site that is to say every private person or corporate body that has or will have a contractual relation of any kind with Soulblu.

2. Agreements

2.1 The Purchaser confirms they are 18 years of age or older at the time of the purchase.

2.2. An agreement is concluded at the moment of payment by the Purchaser.

2.3. The Purchaser and Soulblu agree that by using electronic ways of communication a valid agreement is concluded as soon as the condition of article 2.2. has been fulfilled. The absence of an original signature does not alter the fact of a binding nature of the offer and the acceptance of it. The electronic files of Soulblu are valid as a presumption of proof, so far as permitted by law.

3. Prices

3.1. All prices on the site are subject to change.

3.2. The purchaser is responsible for any import duties, taxes, and tariffs.

3.3. The shipping cost is not included in the price, unless specifically mentioned.

4. Payment

4.1. Orders via this internet site are made via PayPal and Bank Transfer.

5. Deliveries and terms of delivery

5.1. Orders are delivered as soon as possible.

The terms of delivery mentioned in the internet site are only an indication and do not count as final. Soulblu can put additional information concerning these terms of delivery on the internet site

or make this information known in another written way. This information is only meant as an indication.

5.2. If a product is ordered by the purchaser is momentarily out of stock, information will be given about the availability. The purchaser will be informed of the delay by e-mail or by telephone.

5.3. Deliveries will be made to the address indicated by the purchaser at the conclusion of the agreement.

5.4. Soulblu will take care of the delivery by mail or by any other means to be chosen by Soulblu, for the account of the purchaser.

Delivery by mail or in any other way will take place after the receipt of the payment for the products by Soulblu. The ownership is handed over at the delivery itself.

5.5 Delivery will be made at risk of the client. Soulblu cannot be held responsible for local restrictions because of legislation.

5.6 Delivery will be made as soon as the entire payment has been received.

5.7 We cannot be held responsible for damage or loss to the goods during shipping. We will not be held responsible for detained packages.

6. Time to consider

6.1. After the delivery of the ordered product, the purchaser has the possibility of cancelling the present agreement with Soulblu within 7 working days after receipt. The purchaser is not obliged to give a reason for this cancellation.

6.2. If the purchaser wants to dissolve the agreement as per article 6.1. of these conditions, he must announce this to Soulblu in writing ( letter, fax or e-mail). He immediately must send the products back to Soulblu unopened and in original packaging. The costs and the risks of this return have to be borne by the purchaser himself.

6.3. The payments that the purchaser has made at the moment that he chooses to rescind the agreement with Soulblu as per the articles 6.1 and 6.2 of these conditions, will be paid back by Soulblu within 14 days after the return of the products minus a 20% restocking fee.

6.4. Soulblu reserves the right to refuse the products that are sent back or to pay back only a part of the amount that has been paid by the purchaser if Soulblu suspects that the product has been opened, used or damaged by the purchaser ( i.e. not by the fault of Soulblu of by the fault of the delivery services).

6.5. If a product is sent back that in the opinion of Soulblu is damaged by an act or negligence of the purchaser or can be attributed to the purchaser, Soulblu will inform him in writing (letter, fax or e-mail) . Soulblu has the right to withhold the decrease in value of the product as a direct consequence of this damage from the amount to be paid back.

7. Guarantee and responsibility

7.1. For delivered products by Soulblu, only the guarantee as established by the manufacturer of the products, is applicable.

7.2. Soulblu cannot be held responsible for damage caused on purpose or caused because of serious fault, or that comes into existence because of circumstances that by law are automatically at the risk of Soulblu. Soulblu is never responsible for consecutive damage, trade damage, indirect damage or loss of benefit or turnover.

7.3. If Soulblu is obliged to pay a damage fee, this damage fee will never be higher than the amount of the invoice relating to the product or the service which caused the damage.

7.4. Circumstances which, in any case, cannot be attributed to Soulblu are the following: strikes, lock-outs, illness, import-, export- or prohibition transit, transport problems, non respecting of obligations by sub
contractors, production breakdown, atmospheric disasters, nuclear catastrophe, war or the threat of war, or fault of Soulblu except by malicious intent or serious fault.

7.5. The legal responsibility of Soulblu as established by law is unimpeded by the contents of these articles.

7.6. Without prejudice, there can be no question of a guarantee in the following cases : * the product has been altered; * the original invoice cannot be presented, *has been altered or has been made illegible; * the defects are the consequence of a use that is not appropriate or that is injudicious; *damage that has been caused by malicious intent, serious fault or by negligence.

8. Product Use

8.1 The electronic cigarette is meant as an alternative to smoking tobacco. It is not a stop smoking device. It is not a medical device. It is not meant to increase health.

8.2. Soulblu.com do not sell nicotine or refills containing nicotine to any location in Australia.
Nicotine should not be used by pregnant women, those who may become pregnant, those with medical conditions, or any person under 18 years of age. Nicotine should not be used by people who do not smoke because they can become addicted to nicotine.

9. Personal details

9.1. Soulblu will only make use of the details of the purchaser according to its policy of privacy.

10. Warranty & Return

10. Warranty & Return

10.1. If you have a faulty item which you have purchased from soulblu.com , email our team at support@soulblu.com providing an image of the product so we can help you out with a replacement. For all warranty replacement, enquire within 28 days of purchase of the product shipping will be at buyer’s expense. If you are having technical issues with this e-mail address you need JavaScript enabled to view it as it is being protected from spambots.

10.2. Most of our products come with a 28 day warranty unless otherwise stated on their product page. Customers should be aware that our cartomisers and rechargeable batteries are functional devices that may fail or degrade over a period of time. Please be aware that our items are personal use items and therefore once used they cannot be refunded or returned.

10.3. No warranty on consumable items including but not limited to Coil Heads, Clearomisers, Cartomisers, concentrates and E-Liquids.

10.4. Warranty is for manufacturer defects only.

10.5. All products must be tested by Soulblu prior to replacement. Warranty is VOID with incorrect use. Including but limited to; incorrect charging including improper charger, corrosion, misuse and neglect of items.

10.6. If an incorrect item has been sent out to you, a replacement will only be issued once the incorrect item has been received by us and is unopened and unused. We cannot issue a refund or replacement if the product has been opened.