John Lewis pilots virtual fashion mirrors

John Lewis is using augmented reality to enable customers to try clothes on virtually, as part
of its multichannel offering.

The two 6ft by 3ft StyleMe mirrors developed by Cisco, each has bespoke built-in 3D cameras
to capture shoppers’ dimensions and position in order to superimpose a virtual outfit over their
‘reflections’. The mirrors were developed in partnership with retail technology firms C-instore,
Aitech and The Team.

Cisco said it intends to upgrade the mirrors to include better cameras and more integrated
social media tools.

The interactive screen enables the customer to choose from 500 John Lewis jpeg images. Shoppers
can then create a virtual collection which they can opt to have emailed to them, including images
and QR codes.

Andrea O’Donnell, commercial director, John Lewis, said: “We strive to have a market- leading
approach to innovative new technology and providing our customers with the very best shopping
experience. We think our virtual fashion mirrors will be a lot of fun for our customers and we hope
they will enjoy experimenting with them, as much as we have.”

John Lewis said it would consider rolling out the mirrors in other stores if the six-week pilot
is a success. The company already has designated multichannel points around its Oxford Street
store, enabling customers to buy items online or collect from other branches.

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