Today’s E.O.W is about encouraging your accounting team to embody a more client-centric approach to accounts receivable by asking smart questions that glean insights into what clients value most and what their priorities are. To truly understand that customer everyone must be part of the customer service spectrum because anybody in the company can affect how the client sees the company. This also provides the opportunity to realize areas for improvement, for example, reduction of receivable days and optimized value creation.