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Reviews from our community

Great stay at Whitehouse Cottage for ten adults attending a local wedding. Enjoyed drinks and games on the garden. Great and generous hosts Fleur and Paul cannot do enough for you.

Was this review helpful? Yes

This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

Management Response

7 Sep 2017

Hi and thank you for taking the time to provide us with a review of Whitehouse Cottage. We are really glad that everything went well with your stay with us, and thank you for your kind comments. Look forward to seeing you all again sometime in the future and don't forget to look at our water fronted properties in St Neots next time you are in the area.

Kind regards

Fleur and Paul

This response is the subjective opinion of the management representative and not of TripAdvisor LLC

We booked both cottages for our wedding party as friends and family were coming from many different places and we wanted to spend time with them and have the room to do so. In this respect the Whitehouse was very good and it was great to have the garden to sit in and celebrate the day. The cottages were clean and tidy however there were a lot of small niggles that need to be addressed. A lot of the party stated that the beds were not comfy with the small double bed in the large cottage in particular needing to be replaced. The cottages were showing signs of wear and tear (eg rips in the plastic tablecloths). The trouble seems to be that in the week the rooms are booked out to workmen who work locally in the area and then go home at weekends. I can understand that this is bread and butter income to the Whitehouse but they need to decide whether this is the avenue they wish to carry on down ie effectively a B&B or whether they wish to pursue the self catering cottage end of the market. To us the two do not mix. This was evidenced by the provision of breakfast items. When we arrived these were in both cottages and wrongly we assumed they would be replenished every day. It should be made clear. If you are self catering then why provide...if you are B&B these should be provided every day. The Whitehouse has lots of potential but it needs to decide what it is.

Would you recommend this hotel to a friend?
No.

Was this review helpful? Yes

This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

Management Response

2 Sep 2017

Thank you for taking the time to provide us with a review of your stay at Whitehouse Cottage and Courtyard Cottage. We always welcome our guests and advise that if there are any problems whilst you stay with us to tell us straight away so we can deal with these issued quickly and efficiently. We live onsite so can act on this problems straight away. The booking you made with us was for the exclusive occupation of both cottages on a self catering basis. We advised when we showed you around the cottages prior to your booking that when we let the cottages out on a self catering basis we always provide our guests with a welcome pack which includes Bread, Croissants, Milk, Juice, Yogurts, Jam, Marmalade, Butter, Tea,Coffee, Sugar, Flowers, Cake and Wine. As you booked both cottages all these items were in both cottages. We also advised that there were cereals in the cupboards. We have had numerous clients so surprised that these treats are left for them when renting our cottages on a self catering basis. As your booking was for self catering and not bed and breakfast then these items would not have been replenished.

We are sorry that some of your party did not sleep comfortably. This was never advised to us at any time through out your stay. Our mattresses are changed on a regular basis and we always have medium support mattresses. Only today one of our guests asked where we purchased our mattresses from as it was the best nights sleep she had had for years. It is always hard to achieve everybody's sleeping comfort as you are not sleeping in your own bed.

Whitehouse Cottage was built back in the 1800's and is not a purpose built property like a hotel. We have a regular plan of refurbishment and re decoration of this property with the last major refurbishment 18 months ago.

We always try to run our property as Home from Home and do not treat our Bed and Breakfast clients any different to our self catering clients. We have a clear identity and always go the extra mile for our clients like allowing them to book in early and book out late. Welcome packs on their arrival. Receiving their shopping and putting this away prior to their arrival.

Kind regards

Fleur and Paul

This response is the subjective opinion of the management representative and not of TripAdvisor LLC

Thank you Fleur and Paul for a fantastic stay, you supplied everything to make our stay really special

Would you recommend this hotel to a friend?
Yes.

Was this review helpful? Yes

This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

Management Response

30 Dec 2016

Many thanks for taking the time to give us a review. You in turn made our Christmas a highlight. When ever we look at a turkey again we will have a little chuckle to ourselves. Glad we made you stay with us special and look forward to seeing you all again in the future.

Kind Regards

Fleur and Paul

This response is the subjective opinion of the management representative and not of TripAdvisor LLC

This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.

Management Response

22 Dec 2016

Many thanks for taking the time to provide us with a review. These mean a lot to us and for prospective guests. We are glad you had a nice stay with us and exploring in around St Neots. We look forward to seeing you all again sometime soon.

Kind regards

Fleur and Paul

This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.

Liked least:garden backed onto the road so bit noisy but screened by hedges so not a problem

Travelling group:Friends

Your age range50-64

Would you recommend this hotel to a friend?
Yes.

Recommended for:

Friends getaway

Large groups

Was the property as advertised?

Would you recommend the location of this property?

Was it a good value for the price paid?

Did the property offer wi-fi/internet access?

Was this review helpful? Yes

This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.

Management Response

19 Jul 2016

Thank you for a wonderful review and we are glad you had a fantastic stay with us. Hope you enjoyed the evening with Tony the chef from beautifully seasoned, its nice to offer something different then a standard holiday rental. Hope to see you again sometime in the future.

Kind regards

Fleur and Paul

This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.