Help Desk Coordinator
Salary

Help Desk Coordinators in the United States can expect wages of $41K per year on average. Experience level and the particular city each impact pay for this group, with the former having the largest influence. There are more male Help Desk Coordinators than female among those who completed the questionnaire, making up 67 percent. Work is enjoyable for Help Desk Coordinators, who typically claim high levels of job satisfaction. A large number enjoy medical while a fair number get dental coverage. Vision coverage is also available to a strong majority. The data for this snapshot was collected from individuals who took PayScale's salary survey.

XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).

XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).

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Job Description for Help Desk Coordinator

Help desk coordinators are responsible for overseeing help desk staff members who are tasked with assisting customers remotely, by e-mail or phone, or in-person. Help desk coordinators usually have basic management duties, such as hiring, scheduling, and providing employee evaluations and feedback. They also perform periodic checks of hardware and software to ensure that they are functioning properly.

It is important that these coordinators provide motivation and direction to their teams, as some may need to administer training materials and speak in front of small or large audiences. When there are gaps in employee knowledge, these coordinators should try to fill them, as well as perform periodic and random audits to ensure that the help desk employees are providing good customer service. Coordinators may also be responsible for resolving issues with customer complaints; when questions cannot be answered by the help desk staff, the coordinator may take over, so strong knowledge of the company's offerings is essential in this position.

Some help desk jobs may be more technical than others and many deal with information technology (IT) issues, so it is recommended that aspiring help desk coordinators maintain advanced technical knowledge. Strong report-writing skills are also important, as these coordinators periodically report performance metrics to upper management. Because this is job entails multiple responsibilities, the abilities to multitask and work well under pressure are essential.

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Popular Skills for Help Desk Coordinator

This chart shows the most popular skills for this job and what effect each skill has on pay.

Help Desk Coordinators generally report applying a varied skill set to their work. Most notably, skills in Customer Service, Windows Operating System General Use, Help Desk / Desktop Support, and A+ are correlated to pay that is above average, with boosts between 7 percent and 19 percent. Skills that pay less than market rate include Microsoft Word, Help Desk / Desktop Support, and Microsoft Excel. Those proficient in Help Desk / Desktop Support are, more often than not, also skilled in Help Desk / Desktop Support (Tier 2) and Microsoft Office.

Pay by Experience Level for Help Desk Coordinator

Median of all compensation (including tips, bonus, and overtime) by years of experience.

For Help Desk Coordinators, more experience in the field does not usually mean bigger paychecks. People who have worked for fewer than five years bring home $38K on average. Median compensation in the five-to-10 year group, however, is higher at approximately $42K. Help Desk Coordinators with one to two decades of relevant experience report an average salary of approximately $53K. Individuals who have achieved more than 20 years of experience don't seem to earn much more than people who have 10 to 20 years under their belts; the more senior group reports an average income of $55K.