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Other Refunds for Defective Products: Consumer Protection Laws in Ontario

I’ve done a fair amount of research into the question of defective products, and whether Ontario retailers are required by law to provide a refund (if the customer wants one).

These and other topics are covered by the Ontario Consumer Protection Act (CPA of 2002) and Sale of Goods Act (SGA of 1994).

Some notes:
- There are similar laws in most provinces, but I’m only covering Ontario.
- These laws provide many benefits to consumers, but I’m focusing on defective products.
- There are no laws forcing a refund simply because the customer changed their mind.