Test to see if you can access the webpage on another device, and if possible, another Wi-Fi network to rule out a problem with the page itself.

If you're connected to a public or work Wi-Fi network - check to see that the webpage is allowed on that network (for example most workplaces block Facebook and Youtube)

Please Note: If your device can access the webpage on Mobile Data, but not Wi-Fi, please contact your Internet Service Provider to troubleshoot your Wi-Fi router and connection.

Troubleshooting steps to resolve webpages not loading:

1Restart your Samsung Device by holding down the Power button
and then tapping on Restart.
If your device is frozen and the touch screen is not responding, you can force restart by holding down the Power button
and the Volume Down
key simultaneously for 7 seconds.

While your device is in Safe Mode, try navigating to the website to see if the issue is still there. If the website successfully loads, this may imply that there is a 3rd party application causing interference with the software of your device. You can try to Uninstall any recently installed apps to try to rectify the problem.

If the website is still unloadable in Safe Mode, please proceed to the next step.

5Check out our guide clearing Cache Partition
as clearing the partition removes any temporary files, logs and data from various apps and the Operating System of the device.