Wavelink Blog

Our good friends at BCI, a Wavelink Platinum Partner, recently shared an article on the possibilities of voice applications not having much of an impact. When asked about our thoughts, we said, “well sure.” But there is a big “but” that followed our response and I wanted to point out some very critical points when discussing voice. The biggest issue is the issue of cost, which all companies are concerned with, and this is 100% true with traditional voice systems.

“[Bill Kuipers, president of operations consultancy Spaide, Kuipers & Co] thought he was in the minority about pick-to-voice technology. “I’m not surprised based on my own observations, but I thought I was in the minority. Lots of clients consider but ultimately reject it (usually due to the cost of hardware, and the required software integration). It tends to be more expensive than comparable RF Scanning devices.

‘Plus, you almost always have to buy some sort of intermediate software system, whereas most applications already support basic bar code reading – or can easily incorporate it.’”

This is the fundamental problem with yesterday’s voice technology. It requires you to buy new devices and servers, deal with lengthy implementation times, a replacement of existing business processes, and an overhaul in training. In that case, who would want to deal with it?

And that’s where the value of a voice application like Speakeasy comes in. It doesn’t require new hardware, can be implemented in as little as 30 days, works with your existing applications, and as such, is easy for workers to learn. If you’re curious about the differences, I highly suggest checking out the recent webinar we held entitled, “Say Goodbye to Legacy Voice.”