About The Event

With the constantly changing requirements of IT companies today, firms across the world acknowledge the growing need to manage their processes in a better way, bringing best practice guides to the forefront. The Information Technology Infrastructure Library (ITIL®) is a set of best practices for IT service management which serve to align IT services with business needs. ITIL® is used by organizations worldwide to deliver value and maintain minimum quality benchmarks. It serves as a framework to define compliance and set in place strategies for improvement. Today, it is among the most widely accepted approaches to best practice service management in the world and helps companies to benefit from advancements in global best practice.

The ITIL® Foundation certification is the basic level qualification, and is followed by the Intermediate and Expert levels. Our Foundation course introduces the key elements, concepts and terminology used in the ITIL® Service Lifecycle. The course material explains the various Lifecycle stages with the processes used, and teaches how they contribute to Service Management practices. Key concepts of technology and architecture are touched upon, and candidates are made aware of practices to follow for continual service management.

Individuals who have completed this course will be able to successfully pass the Foundation level exam, and can then apply these principles to enhance the quality of IT service management in their organization.

Course Agenda:

This course covers the following topics:

Service Management as a Practice

Service Lifecycle

Key Principles and Models

Generic Concepts, Processes, Functions & Roles

Service Strategy

Service Design

Service Transition

Service Operation

Continual Service Management

Technology and Architecture

Qualification Scheme

Benefits:

From the course:

Candidates who have undergone this training will be able to:

Get an introduction to ITIL® terminologies, definitions, structures and concepts

Learn the basics of the ITIL® Service lifecycle, and the principles involved

Understand the associated technology and architecture

Understand the fundamentals of Service Management and Service Lifecycle

Learn about selected processes, roles and functions

Gain awareness of the ITIL® Qualification scheme

From the workshop:

Training delivered by experienced ITIL® trainers

Candidates are given Participation certificates

45 PMI® PDUs

Hard copy of the courseware

Participants get 2 credits after passing the Foundation examination from APMG