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BrianDrab

Posted 08 December 2014 - 05:31 AM

OK, thank you. This confirms a permissions issue. Please follow the instructions below to manually take ownership of and add permissions to the key.

Step#1 - Take Ownership/Add Permissions

Note: It's worth noting again that you must pay very close attention to the steps. Changing something inappropriately in the registry can have very undesirable effects. If you have any questions while doing these steps, simply stop and ask.

1. Please click the Start Orb in the lower left of your computer and type regedit.exe.

2. Click on regedit that shows up in the search results.

3. If you receive a User Account Control message asking you to allow the program to make changes to the computer, please click Yes.

4. Next, ensure you are all the way at the top of the screen. Click on the arrow next to HKEY_LOCAL_MACHINE so it's expanded.

5. Then go ahead and expand SYSTEM. Then expand CurrentControlSet and then services.

6. Now right-click on the services folder and select permissions.

7. Click the Advanced button.

8. Click the Owner tab. In the Change owner to: section click on the Administrators group. Check the box Replace owner on subcontainers and objects and click Apply.

9. Click OK on the resulting message box even if it says that it could not set owner on some keys.

10. Click the Permission tab. Click on the Administrators group. Uncheck "Include inheritable permissions from this object's parent." You will get the following message. Click Add.

11. Ensure the Administrators group is still selected and then click the Edit button.

12. Ensure that everything is checked in the Allow column and click OK.

13. Click "Replace all child objects permissions with inheritable permissions from this object" and click on Apply.

14. Answer Yes on the Confirmation message that comes up.

15. Click OK on the next message that comes up even if it says it could not set security on some keys.

16. Click OK to get out of the "Advanced Security Settings for services" form.

17. Click OK to get out of the "Permissions for services" form.

18. Right-click on the services key again and select New and Key.

19. A new key will be added to the bottom of the services list ready to be named (Yours may be named New Key #2 which is fine). Please type BFE and hit enter.

Let me know any errors that you get during this process. You may now close the Registry Editor.

BrianDrab

Posted 13 December 2014 - 09:04 AM

BrianDrab

Trusted Helper

Malware Removal

3,583 posts

Thank you for the information. Please follow the instructions below.

Step#1 - Download Scripts/Tools
1. Download SetPermissions.bat to your desktop.
2. Download SetACL1.txt to your desktop. (you may have to right-click on the link and choose Save Target As to save the file to your desktop)
3. Download SetACL2.txt to your desktop. (you may have to right-click on the link and choose Save Target As to save the file to your desktop)
4. Download psexec.exe to your desktop.

Step#2 - Boot Into Safe Mode
1. Shut down your computer.
2. Hit the power button on your computer and then immediately tap the F8 key in 1 second intervals.
3. The Advanced Boot Options menu will appear as shown below. Please use your arrow keys to select Safe Mode and hit enter on the keyboard.

4. If you are asked to log on, please log on with your account so that you are at the desktop.

Step#3 - Run the tools
1. Click the Start Orb in the lower left corner of the screen and type cmd in the search box.
2. Right-click on the cmd that comes up under Programs in the search results and select Run as administrator.

3. You will now be at a command-prompt window similar to the following.

4. Please copy the following command and paste it directly into the command-prompt window and then hit enter on your keyboard. c:\users\Adrian\desktop\psexec.exe -s -i -d cmd.exe

5. Another command-prompt window will open. so now you have two of them. Please only use this new window from now on.

6. Now, please copy the following command and paste it directly into the new command-prompt window and hit enter on your keyboard. c:\users\Adrian\desktop\setpermissions.bat

7. Copy the following command and paste it directly into the new command-prompt window and hit enter on your keyboard. reg import c:\users\Adrian\desktop\BFE.reg

Note: Once you hit enter you will either get a success message in the command-prompt window as shown below or an error will occur. Let me know which.

Step#4- Reboot and submit the log
1. Reboot your machine and log in normally this time.
2. There will be a file on your desktop named SetPermissions.txt. Please copy/paste the contents of this log file in your next post.

Items for your next post
1. Contents of SetPermissions.txt log

2. Let me know if you received a success message or any other errors that you received.

Avalanche9

Posted 16 December 2014 - 08:50 AM

Avalanche9

Member

Topic Starter

Member

24 posts

Hey, sorry I'm slow, but every time I try to start/shut down the computer it starts installing updates/configuring windows that lasts for hours. It keeps doing it, so seems like the updates aren't really happening. Will boot into safe mode as soon as I have time, right now I've only got like 30 min - an hour of spare time at once, but I think I'm less busy tomorrow!

Avalanche9

Posted 18 December 2014 - 04:15 PM

Avalanche9

Member

Topic Starter

Member

24 posts

Thanks, that worked the second time.

On step #3 number 4, it asked me to agree to terms of service, clicked accept and then I get an error saying "execute processes remotely has stopped working" and that the program will be closed. no second command-prompt window opened. What do I do now?