The Walking Dead - Episode 2 won't load

I bought The Walking Dead game 5 days ago on Steam, I've completed the game once and now I'm trying to play it again and make different choices. The thing is when I complete Episode 1 and try to start Episode 2 a black screen opens where I can only move the mouse and I get stuck and forced to shut the game.

I read a few threads in the Forum and saw similar cases to my own. I also followed the guide about the Support Tool and I'm sending you the "support_data_pc.zip"