I have a maytag maxima. I started the cycle with the water…

Customer Question

I have a maytag maxima...

I have a maytag maxima. I started the cycle with the water supply valves closed. I returned to a silent machine with an error code I cannot remember. The door was locked. I unplugged the machine, waited 10 minutes per online instructions. When I plugged it in the only light on is the locked door light and the drain pump runs constantly but all water is out of machine. I manually unlocked the door and put water in the machine with a hose and it drains it fine but does not shut off when empty. It seems stuck in a mode to drain the machine. No power light is on, ONLY door locked light.11:15 am,I looked online and in the tech manual for a software reset but found nothing. I cannot enter diagnostic mode, as machine is not in standby when powered up, but rather panel is dark and pump is running.

Hello and thanks for using this service, if you have been waiting do not worry or get upset I am just one of the techs on here and I try to get to as many customers as I can and I just picked up your question now.

All you have to do is wait about 12-15 minutes and the drain pump will stop running and you will be able to use the machine again. Just leave it on with the pump running and wait.

I am just a tech and payment for our work is on the honor system for our time, all I ask is please rate my service using the STAR RATING SYSTEMon your page before you leave. If you are not happy with the service please let me know before leaving a negative rating. This is the only way I am paid or credited through the site for my time. This will also allow you to get directly back to me for FREE follow up questions and tips are greatly appreciated! Thanks

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.