How are recordings played back in the SnapStream interface?

Depending on the version of SnapStream that you are using, your OS and browser, and the format of the recordings you are playing, the SnapStream interface may or may not use a browser plugin to accomplish playback. These charts list the playback method used in various scenarios.

To use these tables:

First, find the table that applies to the version of SnapStream you are using. Then, read across from your client type and browser to the file format of your recordings.

SnapStream 8.0 and higher

Client type

Browser

File Format

H.264 Transport Stream

H.264 MP4/MOV

MPEG-2 Transport Stream

Windows/ Mac

Firefox*/ Safari**

HTML5 (i.e. no plug-in)

HTML5

Plug-in

Windows/ Mac

Chrome***/ Edge

HTML5

HTML5

Not available

Windows 8.1/10

Internet Explorer 11

HTML5

HTML5

Plug-in

Windows 7/8

Internet Explorer

Plug-in

HTML5

Plug-in

Other****

Any

HTML5

HTML5

Not available

SnapStream 7.2

Client type

Browser

File Format

H.264 Transport Stream

H.264 MP4/MOV

MPEG-2 Transport Stream

Windows/ Mac

Firefox/ Internet Explorer

Plug-in

HTML5

Plug-in

Mac

Safari

HTML5

HTML5

Plug-in

Windows/ Mac

Chrome/ Edge

Not available

HTML5

Not available

Other

Any

Not available

HTML5

Not available

SnapStream 7.0-7.1

Client type

Browser

File Format

H.264 Transport Stream

H.264 MP4/MOV

MPEG-2 Transport Stream

Windows/ Mac

Firefox/ Internet Explorer

Plug-in

Plug-in

Plug-in

Mac

Safari

HTML5

HTML5

Plug-in

Windows/ Mac

Chrome/ Edge

Not available

Not available

Not available

Other

Any

Not available

Not available

Not available

SnapStream 6.6 and earlier

Client type

Browser

File Format

H.264 Transport Stream

H.264 MP4/MOV

MPEG-2 Transport Stream

Windows/ Mac

Firefox/ Safari/ Internet Explorer

Plug-in

Plug-in

Plug-in

Windows/ Mac

Chrome/ Edge

Not available

Not available

Not available

Other

Any

Not available

Not available

Not available

* Firefox version 42 through 52.9; Firefox version 60 and higher no longer supports plugins

** Safari version 7 and higher

*** Chrome version 34 and higher

**** "Other" applies to common tablet/phone platforms with up-to-date browsers. For information on a specific platform, contact SnapStream support.