Privacy Policy

Effective October 10, 2014

ComfortCam (also referred to as “we” or “us”) is committed to protecting your privacy and ensuring that your use of www.comfortcam.com and/or our mobile app (collectively referred to as the “Website”) is as secure and enjoyable as possible. This Privacy Policy explains how we collect information from you during your use of the Website, and how we use that information.

What we collect

If you purchase a camera and/or request updates or promotions from us, then we will collect personal information from you, including your name, email address, phone number, and shipping address. PayPal processes all payments made to us, either for a camera or subscription to our services.Your billing address and credit card information will not be transferred to us but will instead be held by, and subject to the terms of use and privacy policy of, PayPal.

Your use of the Website will be done anonymously. We may log your IP address (the Internet address of your computer) to give us an idea of how you use the Website, but we do not link your IP address to any personal information unless you have logged into your account. We may use “cookies” to understand your use of the Website and improve your experience (see “Cookies” below).

How we use your personal information

We may use your personal information for the following purposes:

To respond to requests for information or services.

To send you products that you have ordered.

To confirm your identity.

To provide customer support.

To inform you of upcoming sales, new products, and other advertising. You may opt-out of receiving non-order related communications from us.

To notify you of changes to our Terms of Use or Privacy Policy. You may opt-out of receiving this notifications, but you will still be bound by any changes if you continue to use the Website after the effective date of such changes, and it is your responsibility to check the Website for any updates.

Who we share it with

We never sell or rent your personal information; we may disclose your personal information to PayPal (but only to the extent that such disclosure is needed) or if required to do so by law (for example, a subpoena) or regulation, or in good faith to (a) comply with legal processes served on the site, or (b) protect the rights and property ofComfortCam, or (c) where our records indicate fraudulent activity or other deceptive practices that a governmental agency should be made aware of, or (d) where your communication suggests possible harm to others.

In the event that ComfortCam, or any operation thereunder, is transferred or sold, we reserve the right to transfer your personal information to the entity or entities that have taken control of or purchased ComfortCam. If that happens, the new entity or entities will adhere to a privacy policy that is at least as stringent as this policy.

No one can see or edit your personal information without knowing your username and password, so do not share these with others. If you believe that an unauthorized person has gained access to your username and/or password, please notify us immediately by contacting us at support@comfortcam.com.

Access to your Personal Information

To protect your privacy and security, we will also take reasonable steps to verify your identity before granting access to your data.

Use of Analytics

Our Website does generate certain kinds of non-identifying site usage data, such as the number of hits and visits to the Website. This information is used for internal purposes only. The statistics contain no personal information and cannot be used to gather such information.

The Website uses “cookies” to help you personalize your online experience. A cookie is a text file that is placed on your hard disk by a Web page server. Cookies cannot be used to run programs or deliver viruses to your computer. Cookies are uniquely assigned to you, and can only be read by a web server in the domain that issued the cookie to you. You have the ability to accept or decline cookies. Most Web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. If you choose to decline cookies, you may not be able to fully experience the interactive features of the Website or our services.

We also use third party analytic services that may collect personal information about your online activities over time and across different websites when you’ve visited our Website. When an order is shipped, certain information may automatically be collected including IP address, name, last four digits of your social security number (for eligibility verification), email address, order number, order items and order total. Some services may monitor more in-depth page activities such as user clicks, user scrolls, and keyboard strokes. We strongly recommend that you review those parties’ terms of use and privacy policies, and the third parties that we are currently associated with are:

Google: Analytics

Changes to Privacy Policy; California Online Privacy Protection Act

In the event that we make any material changes to this Privacy Policy, we will post a message on the Website alerting you that changes have been made.

Because we value your privacy we have taken steps to comply with the California Online Privacy Protection Act. If you would like to review and/or modify the personal information that we have on file for you, please contact us at support@comfortcam.com.

Do Not Track

ComfortCam does not track users

Problems or complaints with our Privacy Policy

We value your comments and opinions. If you have questions, comments or a complaint about compliance with this privacy policy you may contact us.

FAQ

How do I install my cameras?Very simple. Just follow the Quick Start card in the ComfortCam™ box. You can also view our instruction video here.

Do I need internet in order to access my cameras remotely?No, you just need a data connection.

What happens if I have problems viewing one of my cameras?1. Check your data connection on your phone and make sure it is enabled.2. Check your WiFi connection at home and make sure it is enabled.3. Turn the WiFi on your cell phone. Then check your WiFi connection by your camera using your cell phone and see if the signal strength is weak. You may need to move your camera to a stronger connection in the room.

Can I share access to my cameras with anyone else?Yes, you can allow up to 4 mobile devices to view your cameras at once.

Can I view multiple cameras at once?Yes, you can view any 4 cameras simultaneously or one at a time.

Are there any limits to the number of cameras I can install?No, you can install as many as you would like.

What versions of the iPhone, iPad, and Android is the ComfortCam™ App compatible with?All versions.

Can I do other things on my phone or tablet while ComfortCam™ is running on my Android or Apple device?Yes,

What security measures are in place to protect my privacy?At ComfortCam™ we understand the importance of privacy. ComfortCam™ is a direct, wireless connection in your home.You are the one accessing your camera whether in your home or away. All recordings are done directly on your phone via a memory chip. We DO NOT use Cloud technology.To ensure the utmost security, we also recommend you complete the following steps:-Create a username and password on your app.-Lock your phone.-Put a username and password on your WiFi.

Can you send pictures or videos?Yes, every time you take a picture or video using the ComfortCam™ App it automatically saves it to your mobile device or camera. From there, you can send to whomever you like. If you have a memory card in your camera, you can also share it from there.

How can I use ComfortCam™ as an in-home monitor for a babysitter?You can use an old Apple or Android smartphone or tablet as your home monitor. This device would then stay in the home at all times.

Can I take ComfortCam™ on vacation with my family?Yes, as long as you have access to the router and username and password for the WiFi.

What is your return policy?We love our product, but if for any reason you are not happy with ComfortCam™ you can return the camera within 30 days for a full refund.

What is the warranty after purchasing a ComfortCam™ camera?We offer a 1 year warranty from date of purchase. We will repair the camera subject to normal use of the product (charges may apply for some components). In the course of usage, damage, or loss due to human errors such as opening the camera housing, removal of the ID sticker, abnormal use, or loss of the guarantee card, warranty will be invalid.

What happens if my internet goes out in the middle of the night?We recommend you use your local WiFi mode at home so you can still stay connected even if the internet goes out.

Do you sell actual monitors that I can keep at home?No, but as a suggestion you can use an old Apple or Android smartphone or tablet as your stationary monitor.

Have another question, email us at support@ComfortCam.com

Safety

At ComfortCam™ we care about the safety of your children.We ask that you carefully review the below safety warnings.

PRODUCT SAFETY WARNINGS:

STRANGULATION HAZARD: CPSC.gov – “Keep power cord out of baby’s reach. NEVER place camera or cords within 3 feet of crib or playing area. Only use the AC Adapter provided.”

OVERHEATING RISK: Never cover camera with curtain or any other cloth when wall mounted.