If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our "Bring Home Ballard: collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Bring Home Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard DeliveryOrders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold DeliveryThreshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice.

In-Home DeliveryIn-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery Express orders received by 3 p.m. EST are shipped the same day. For items under 15 lb., the following Express Delivery rates apply:

Swatch ShippingBallard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

Exactly as I expected.
This product came exactly as described. I like how lightweight it was. It is great wall decor for a space that can't take anything too busy or big.
June 17, 2012

beautiful
I bought this letter for a photo collage for a client's home and it looks great. This is the only letter that I found that was large enough to use.
May 17, 2012

as pictured but chipped
The letter arrived and I was pleased with how light it was and with the color of the paint, but there were 2 places where there was a chip; probably about 1/3" in size. If I hadn't been completing a room for an open house I would have sent it back.
April 19, 2012

Love it!
Looks awesome on my wall! Product was just as expected/described.
April 19, 2012

Love these letter plaques
I'm using one of the black letter plaques in a collage of black and white family photos and other collectibles on a wall in our home. The letter definitely adds to the design.
April 15, 2012

Nice accent
Initials and monograms never seem to go out of style. This plaque is a nice accent to personalize any space. I've chosen the first initial of our last name to dress up a basement staircase that we've transformed into a storage space/mudroom in our Victorian home.
April 13, 2012

Always excellent quality
i have ordered these letters before and have enjoyed JOY over my mantle over Christmas. i just purchased and exclamation point in white to add to a collection of white or light colored things on a wall and it was just the right touch. everything from Ballard is the best quality.
April 7, 2012

LOVE LOVE LOVE IT!!!
Exactly what I was looking for. I ordered the bronze which has a little gold and black in it so its multi-color is perfect.
March 20, 2012

Love It!
Very beautiful piece. I bought this for my wall and ended up putting it on my fireplace mantel because I liked it so much. Now I'm going to order the smaller one for my wall. I purchased the bronze color and I just love it!
February 23, 2012

This product is exactly as promised.
I ordered the large letter "A" and am very pleased with the item. Since it is paintable, I can use it in any room.
February 16, 2012

Looks heavy but it's not!
The letters look like they are heavy and substantial, but they're light and easy to hang. I bought the dark bronze finish and I couldn't be happier. Looks like I paid a lot more. Very nice....and I'm picky!
February 9, 2012

Great addition
I have this "B" on my stairway among a bunch of mixed frames and its a great addition! I love it!
January 21, 2012

Great Product!
This is the 3rd one I have ordered-they are large and very substancial- a much better product than similiar ones I have seen. They actually look better than pictured in the catalogue!
January 11, 2012

The letter works perfectly where I planned for it to go. Great purchase!
I loved the letter. I've been wanting one for a long time and was thrilled to find Ballard Design's letter options. The finish matched the on line photograph perfectly. The size was the perfect match for where I planned to hang it. And it wasn't too heavy for the wall or too difficult to hang.
December 30, 2011

This product has great vintage texture
Typesetter plaque is exactly as shown. Looks very substantial, making it perfect to lean on any piece of furniture. At the same time it is light weight, easy to hang. Very user friendly!
December 26, 2011

Love this!
I purchased a large "D" in black for our hallway. It looks great, is lightweight, and easy to hang. It makes quite a statement and I would certainly think about purchasing more...maybe for the kids rooms, or even as a gift for those hard to buy people in my life.
December 22, 2011

The quality is great and they are very light and easy to hang.
This product makes a great statement for any room. Now that you can select from three unique finishes you can choose to use a single letter or make a monogram by mixing up the finishes of your letters. I love them! Everyone likes to see their own initials - makes for a wonderful wedding or shower gift.
November 2, 2011

Bold Design Statement
I ordered these Typesetter plaques in black-- in our monogram (2 small letters and 1 large in the middle) for an awkward space above a large flat screen tv that needed something besides a picture. They look so great! We have gotten several compliments at how unique it looks. Just what the space needed. Would look great over a bed too. Highly reccomend!
October 31, 2011

Fun finishing touches
Perfect! Love the size and color. A bit tricky to hang, but looks great!!!
September 27, 2011

Super quality and great detail in the product
The wood letter monogram is beautiful because of how it's cut. The edges are well defined. The paint is great quality too.
I was a bit concerned that if I bumped it or dropped it before I could get it hung properly that it would break off, just because of the shape of the letter. So use caution when hanging. It has two holes in the back for hanging and once on the wall, it's nice and sturdy and doesn't move.
September 15, 2011

looks great
I ORDERED THE LARGE LETTER IN WHITE TO HANG IN MY
REAR FOYER. THE FOYER HAS WHITE WAINSCOT W BLACK WALLS AND THE "LETTER" LOOKS GREAT HANGING AGAINST THE BLACK.
ALSO, IF YOU WANTED A COLOR THAT IS NOT AVAILABLE, THE PLAQUE COULD EASILY BE PAINTED TO MATCH ANY DECOR.
September 14, 2011

Looks Great
Got the large 'W' and it looks great. Definitely recommend this item.
August 10, 2011

Beautiful monogram
I love the typesetter style. The letters have a nice weight to them, but they are of course light enough to hang without a stud. I purchased the black finish, which looks sort of streaky/painted on, like an old treasure.
July 28, 2011

Not crazy about the color
Quality is fine, but the finish is very brassy. I was hoping for deeper, richer gold. Not worth the expense to return it, so maybe I'll try spray painting it a different color.
July 27, 2011

Searched for 4 years to find a match for an "M", that represented me............needed the "J" for the love of my life that entered my world. Thank yo
I searched for 4 years to find a match for the "M" hanging in my family room, that represented me! After this lengthy period of time, I finally saw the letters in your catalog, immediately ordering the "J", representing the love of my life that entered my world 5 years ago. Thank you for finally completing the match!! What a smile he wore when I surprised him with it!!
July 9, 2011

Watch out for the gold!
The letters are nice but the gold is really bright and shiny....not at all antiqued as pictured.
June 24, 2011

Beautiful
I recently received the large, black, fleur de lis typesetter plaque. It is lovely and looks beautiful on the wall. Good quality and quick shipping. Thank you!
June 13, 2011

Received just what I imagined
This product is just what I imagined it would be...good quality, sturdy, and easy to hang. Thanks BD!
June 5, 2011

I love it.
It is everything I expected. It came quickly and it looks great in my room.
June 5, 2011

Great vintage look to it.
I received the large black H and am pleased with the size and look of it. It is made of a resin material which is ok.
May 19, 2011