The
architectural critic Paul Goldberger once
said: "Design is not about design. It is about
solving problems." Healthcare providers and
designers often create processes, systems and
buildings that focus on the product without
understanding how human beings think, work,
act, or are wired. In a video interview with
H&HN Daily, Mark Smith, M.D., Director of the
MedStar Institute for Innovation, presents a
different approach, one that does not try to
redesign people, but the systems in which they
work and live.