Abstract [en]

It is important to follow up, whether a system is full functionable and useable, when a new system is being introduced. Enovation in Karlskrona has developed a mobile workorder system to the janitors of the real estate company Gallionen. We have been evaluating this system with this paper. There are many reasons why the system was developed. The most important, was that the janitors wouldn?t have to drive back and forth to the reception to get new workorders. They could also get away from bringing a lot of papers. They would now have a better overview about their own and the other janitors work during a workday. We have first and foremost been focused whether the system really makes the janitors workday more easy. We decided then to compare the current system with how it worked before it came in use and which advantages and disadvantages that comes with the system and the earlier way of working. At last we have been talking about some new functions and changes that we after our investigations have found very appropriate for the system. We have not been able to decide the selection by our selves, because the only user of the system is three male janitors. We first interviewed the janitors one by one, and complemented the results by observing them a half workday. Finally we performed a test of the system by our own where we received a lot of proposals of new functions and changes. If technical problems can be ignored, the useability of the system are great in the highest degree. It is hard to say how much influence the work order system has had in the janitos work, since the janitors still uses the old way to work by in parallel with the new system. We have come to the conclusion that the system in the highest degree have facilitate the janitors working day. It is easy to learn, easy to understand and it works almost totally accordning to the janitors desire. We believe in the system as an aid, but we find it rather hard to understand why a company with onlu three users has choosen to introduce the system. We think that the system will be more useful in a company with more persons involved.