SHIPPING

When you purchase any custom surfboard from VJS, it will be manufactured and ready to be shipped or picked up with in 3 to 4 weeks of full purchase.

Receive Free shipping to NSW, QLD and VIC & $50 shipping to all other areas, on all custom, or full price stock surfboards up to 7 feet in lenght only. - AUSTRALIA MAINLAND ONLY INCLUDING TASMANIA MAIN ISLAND, Please contact us for freight prices to areas off the mainland ie. King Island, TAS; Kangaroo Island, SA; Flinders Island, TAS; Lord Howe Island etc. Sale boards and second hand boards have different prices.

- Offer is only available on Custom Orders and Stock boards, sale and second-hand boards NOT included.

- If payment is made via direct deposit or money order, payment must be received in full by VJS, before manufacturing schedule can start.

What happens if I miss the Courier

You will be left a card in your letterbox with the contact number of your Courier so you can contact them and arrange specific delivery arrangements.

What happens if my delivery goes missing or is damaged

In case of any problems with your delivery, VJS will be in direct contact with the Courier to resolve the issue as quickly as possible with as little inconvenience to you. We will make every effort to contact you and keep you informed of the progress of our investigation and where appropriate, deliver a replacement. If you have already received your order and find that it is damaged, please take photos of the damaged packaging and goods and e-mail them toinfo@vernjacksonsurfboards.comand contact us on 0408429936 to organise the replacement of your surfboard.