We are currently experiencing increased error rates due to Amazon servers impacting our online services. These errors may cause issues with our Cloud services hosted in Amazon. Technicians are currently working to resolve these issues as fast as possible and expect all services to be restored shortly. We apologize for the inconvenience and thank you for your patience!

Upcoming Schedule: In observance of the holiday season, our office will close on Tuesday, December 19th at 1:00PM EST. Should you have a critically urgent support issue, please leave a voicemail with your name, business name or customer ID, and a brief description of your issue and one of our support specialists will return your voicemail within one business day. We will re-open for normal business hours on Wednesday, December 20th at 9:00AM EST. Thank you for your understanding, and we hope that you have a warm and safe holiday!

System Maintenance is scheduled between Sunday night, September 17th, 9:00 pm EST and Monday morning, September 18th, 12:00 am EST. Customers may experience a brief interruption in our Cloud, Remote Access, Online Booking, and other online services during this time frame. We don't expect any long outages and all services should be restored quickly. We apologize for any inconvenience this may cause and thank you for your service and patience.

All of our services have been restored after a brief interruption that impacted our Cloud online services. This interruption occurred between 9:45 a.m. and 10:55 a.m. EST on September 18th. We apologize for the inconvenience and thank you for your patience!

Scheduling an Appointment

These instructions will help you successfully schedule a new appointment on the cloud website and from the mobile app.

Cloud Website

Go to the appointment book by clicking the Appt Book icon at the top.

Double-click (or right-click and choose Appointment) at the desired start time of the appointment under the column of the employee who will be performing the service of the appointment.

Use the search bar at the top-left to search your client list for the client that is booking the appointment. Double-click the client’s name to select him or her.

Click the Add Service or Product button.

Search your list of services and products using the search bar at the top-left. Double-click the desired service to add it to the appointment.

Repeat the steps above to add more items to your ticket.

When you are finished, click Schedule Appt at the bottom-right and the appointment will appear on your appointment book.

Cloud Mobile App

From the Appointment book, double-click at the desired start time of the appointment under the column of the employee who will be performing the service of the appointment.

Click on Client to bring up the Client list. By default the app will not show all clients, so you will most likely want to click on the magnifying glass in the top right to search for the specific client. Click on the client when you have located them to add them to the ticket.

To add a service, select Add a Service. Just like with the client look up screen, not all service will appear at once. Instead you may need to use the magnifying glass.

To add a product, select Add a Product.

To sell a gift card, press Purchase a Gift Card. You will then need to enter the gift card ID, value and expiration date. Press Add Gift Card when finished.

You can then adjust the date and time for the appointment along with adding who referred the client and a comment for the ticket.

Once you have setup the appointment to your liking, press Schedule Appointment.