The Problem Is: Publishers Don’t Read eBooks!

Okay, I admit I don’t know that 100% of publishers don’t read their own ebooks – heck, I can’t even swear with certainty that publishers even know how to read — but I am certain Tom Doherty Associates/TOR/Macmillan’s publisher didn’t read the ebook version of Brandon Sanderson’s new release The Way of Kingsbefore releasing it on the unsuspecting public.

Let’s set aside the little errors that are in the ebook. Those can be excused because they are little (e.g., a dropped “a” and “the”), they are few (at least in the first third of the book that I’ve gotten through), and no book is perfect. I’m even willing to ignore the confusion engendered by the way the story is put together. (Interestingly, rather than off-putting, I find the confusion to be a compelling reason to continue reading the book. The confusion is a result of various substories that are not yet woven together so it isn’t clear what the connection or the purpose of the characters and their stories are in the whole-cloth tapestry. But the book is well written and interesting, which acts, at least for now, as a counterbalance. However, the book is more than 1,000 pages long and I’m only through the first third, so my perspective might well change or, more likely, I may lose patience with this random flow.)

What gives me a clue that the publisher probably didn’t read the ebook version before release – and probably neither did the book’s editor nor Sanderson — are the illustrations. At the opening of the book, in the front matter that few readers read, but which I do (yes, I’m peculiar in this regard; I tend to read every page of a book — including the copyright page and the dedications and acknowledgments, as well as every footnote/endnote, which is why footnotes and endnotes are such a sore point with me [see, e.g., Footnotes, Endnotes, & References: Uses & Abuses]), Sanderson makes a big deal about the illustrations. As it turns out, he is right to do so — or at least I think he is; I can’t tell — I can’t read them, and if I can’t read them, neither can the publisher, the editor, nor Sanderson, which leads me to believe none of them read the book in its ebook form before releasing it for me to buy.

One example: In one of the stories/chapters, the characters discuss “the Code” that governs military men — or at least the righteous military men. The code that a dead king lived by and his brother lives by and wants his son to live by. But where is “the Code” outlined for the reader? In an illustration that cannot be read!

This is the problem with ebooks. Publishers, editors, and authors treat them as Cinderella stepchildren — as a way to do the work of increasing revenues without being given an opportunity to shine on their own — you know, scrub my floors, make them shine, but don’t walk on them. The consequence is that what should be an excellent reading experience becomes an annoying one. The neglect becomes evident, and the $14.99 the publisher demands for the ebook version becomes a sore point. In my case, it becomes a double sore point because I bought both the hardcover version (where the illustrations are readable) and the ebook version as I noted in The Lure of eBooks: Gotcha!. I might have done this again with another TOR/Macmillan book, albeit reluctantly, but now you can bet I won’t. Rip me off once, shame on you; rip me off twice, shame on me!

Alright (before complaining and saying it’s “all right”, see On Words: Alright and All Right), we know that Macmillan really hopes ebooks don’t succeed but it’s time to recognize that that battle is lost — ebooks are here to stay and represent a growth opportunity for traditional publishers if done right. It’s getting to the done right part that appears to be difficult.

To do ebooks right means one cannot simply take the pbook version, convert the electronic files used to create it to ePub, and declare we have an ebook. Instead, before the declaration of success, someone needs to read the “ebook” carefully to make sure that not only is it not riddled with the types of errors that show an uncaring, amateur job (see, e.g., On Words & eBooks: Give Me a Brake!) but that items like illustrations are recreated to fit the parameters of ereading devices. I understand if an illustration can’t be made readable on every cell phone screen – there certainly does come a point when a screen is simply too small — but there is no excuse for not making illustrations readable on the “standard” 6-inch eInk screen. The only excuses are laziness and a disinterest in making the customer’s experience a positive one. Haven’t the Agency 5 already done enough to alienate the consumer with its pricing model? Must it shove the blade in deeper with a twist by also ensuring that important elements of a book cannot be read?

The cynic in me says that TOR/Macmillan did this deliberately with Sanderson’s book — an attempt to get consumers to buy both the ebook and pbook versions. But I really do know better. It wasn’t deliberate in that sense; rather it was deliberate in the sense that Macmillan is still trying to fight the battle it has lost and cannot ever reverse the tide of — the rise of ebooks at the expense of pbooks – and by a deliberate policy of not caring enough to have the publisher, the editor, or even the author read a prerelease ebook version on a standard 6-inch eInk device.

I will think at least twice, probably many more times than twice, in the future before I buy another TOR/Macmillan ebook, especially one at any price higher than $5.99, because as I said before: rip me off once, shame on you; rip me off twice, shame on me — and leaving important illustrations unreadable is a rip off at $14.99!

Viewing the illustrations on the PC is a possible solution to a particular problem, but the larger problem is the lack of care the publishers put into their ebooks. I’ve got an ebook from a major publisher where they just didn’t even bother to put in the pictures, but they sure didn’t tell you that before you bought it. The Kindle now has the ability to zoom in on images, but too often, the publisher hasn’t bother to put the higher res image in, making the feature useless. The publishers only seem to care about ebook buyers long enough to complain about the sense of entitlement those annoying people evince.

Nate, the problem with the title is that there shouldn’t be an apostrophe — it should simply be Publishers. It’s the problem of writing at 4 a.m. and changing the title several times from singular to plural.

Fbone, I bought the hardcover version fits, originally intending to read it as a pbook. I later decided to read it as an ebook. Regardless, I shouldn’t have to view the illustrations on my PC. The ebook should be optimized for ebook reading devices.