Switching to https:// (SSL or TLS)

This article list all potential issues of switching your knowledge base to https:// protocol and provides solutions to them.

First of all you should know that switching to https should be done on the server level. You need to install a security certificate on it and setup certain settings. This part of the setup is outside the scope of this guide, since there are hundreds of different platforms and each has its own way of enabling https. For details on that please consult your hosting documentation.

Once you have enabled https KMP automatically starts working via secure protocol. There is only one thing you need to do to with the knowledgebase to finish transition from http to https - you need to fix links to images embedded to your articles.

Fix links to images and videos

Images in the knowledge base articles are referenced via http links by default, so you'll be warned by your web browser that part of the content is "insecure" because it loads via http while you're viewing a secure https page.