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The staff were welcoming from the very beginning to the end, even after I had my wallet stolen (with my key card too which I shouldn't have taken it with me), they were understanding and helpful in the situation. The free room safe was a god send in this situation. When booking I requested for a canal view from which I got a quick reply by email.I didn’t have any breakfast there but in terms of everything else, rooms, location and view was spot on for me.