Support Staff

Working as a receptionist/support staff member in a community general
medical practice like Northern Suburbs Medical Service (NSMS) is an
important job. This job requires great 'people' skills, the ability to
think quickly 'on your feet', and also to be able to work under stress
but to come up smiling every time. Receptionist work in any business
can be demanding. But working as a receptionist in a medical practice
is special - read on to see why.

As one of our receptionists, you will possess a pleasant personality,
an efficient manner, a clean well-presented appearance, and be
sympathetic to the needs of patients you serve, many of whom are ill
at the time of presentation - you may be seeing 'your' patients on one
of the worst days of their lives, and so will need special handling.

You will provide Reception, Administrative, and Clerical services to patients and
doctors.

Your ability to communicate effectively using the telephone will be of
paramount importance.

You will often act as intermediary between the patient and the doctor -
a critically-important task often involving highly personal and
confidential medical information - whilst ensuring that your work
proceeds smoothly and efficiently. You will assist in with the
delivery of administrative services, which may include reception,
records, work-processing, banking, petty cash, and other non-nursing
duties, as well as the processing of accounts, taking of money,
registration of new patients, and making appointments.

Your Responsibilities

You will often have to assist (with the assistance of nursing or medical
staff as required) patients to decide how urgent or not their need is
for an appointment - this often requires great sensitivity and tact,
as patients will often be experiencing the stress of illness personally,
or regarding someone else such as the mother of an ill child.

A key responsibility for this position is the maintenance of patient
information confidentiality - please read our Privacy Policy.
You will be required to sign a binding agreement regarding the privacy
of both patient and all practice information, including after you
leave our employment.

Because you will also be directly handing money, you will be a person of absolutely honest
and sound character. Please note that all persons applying for a
position at NSMS must present an up-to-date Copy of Convictions prior
to any interview, which is obtainable, currently without charge, from
the Tasmania Police.
Note that there can be some delay in obtaining a Copy of
Convictions, and so you should contact the police service early if you are thinking of putting in an application to work with us

Pay

We pay Support Staff according to the Medical Practitioners (Private Sector)
Award. We recommend that you check the latest pay rates before attending a
job interview by going here.

You will need to scroll down and click on the words 'Medical Practitioners (Private Sector)
Award'. The Award is changed regularly, and you may need to check elsewhere on the government
web site to get the necessary information. Please ask us for pay details if you are
having difficulty finding them.

Further information about becoming part of Northern Suburbs Medical Service. [Read more…]