Mobile Ticket Delivery

FAQ

As the Yankees are continuously striving to implement technological advances to provide our fans with a ticketing experience that is unparalleled, convenient, safe and secure, the Yankees are excited to announce, as a complement to traditional hard stock paper tickets, the availability of mobile ticketing. Print-at-home paper tickets (PDFs) are being discontinued so as to further combat fraud and counterfeiting of tickets associated with print-at-home paper tickets (PDFs). In addition to traditional hard stock paper tickets, the Yankees will be offering the opportunity for fans to receive mobile tickets on a fan's Smartphone.

Mobile ticketing is a completely voluntary, opt-in feature. All season ticket licensees and group ticket buyers will automatically receive traditional hard stock paper tickets. For fans purchasing individual game tickets online at yankees.com, Ticketmaster.com, or via Ticketmaster telephone, you will have the option of receiving traditional hard stock paper tickets or mobile tickets at the time of initial purchase. Fans purchasing individual game tickets at the Yankee Stadium Ticket Office or at Yankees Clubhouse Shops will receive only traditional hard stock paper tickets (and will not have an option to receive mobile tickets or the option to convert their tickets to mobile tickets). Print-at-home paper tickets (PDFs) will no longer be available.

To receive or to convert your traditional hard stock paper ticket to a mobile ticket, either log on to your "My Yankees Account" at Yankees.com via your desktop or your Smartphone or your Ticketmaster account at m.ticketmaster.com via your Smartphone. For security purposes, the ticket verification (QR code) on mobile tickets will not appear until 48 hours before a game's scheduled start time. Fans can still freely transfer their mobile tickets at anytime.

Mobile tickets refer to the "eTicket" delivery option. By selecting "eTicket" as your delivery method, you will receive a mobile ticket and you can use your Smartphone to gain entry into Yankee Stadium.

How do I choose Mobile Ticket Delivery?

For fans purchasing an individual game ticket on yankees.com or Ticketmaster, select the mobile "eTicketing" option to receive a mobile ticket rather than a traditional hard stock paper ticket and follow the instructions. For season ticket licensees and group ticket buyers, either log on to your "My Yankees Account" at Yankees.com via your desktop or Smartphone. This delivery method gives you the option of scanning your mobile ticket on your Smartphone at the gate.

If I get a mobile ticket, can I still use my traditional hard stock paper ticket?

No. If you convert to a mobile ticket, the barcode on the traditional hard stock paper ticket becomes void.

Why is the ticket verification QR code not visible on my mobile ticket?

For security purposes, the ticket verification QR code on mobile tickets does not appear until 48 hours before the scheduled start time of a game.

Can I transfer my mobile ticket to a family member or friend?

Yes. Fans can freely transfer their mobile ticket to a family member or a friend's Smartphone.

Can I resell my mobile and traditional hard stock paper tickets?

Fans can resell their traditional hard stock paper tickets anytime and anywhere. Reselling mobile tickets on websites other than StubHub depends upon the operations of such other websites, which the Yankees do not control. Fans should be aware that the Yankees can only guarantee tickets that are resold through the StubHub where the transaction is secure and the resold ticket is verified.

What does a mobile ticket look like?

A mobile ticket contains a unique ticket verification QR code. It also contains the customary ticket information that you are familiar with seeing on a traditional hard stock paper ticket such as game date, time, section, row, seat, etc. For security purposes, the ticket verification QR code on mobile tickets does not appear until 48 hours before the scheduled start time of a game.

What if my phone is not compatible?

Any Smartphone that can browse the Internet can load a mobile ticket.

What does it cost to use a mobile ticket?

There is no mobile delivery fee associated with an "eTicket;" however, your cellular carrier may charge a fee to browse the Internet on your Smartphone. Please consult your cellular plan for any additional charges.

What happens if I forget my phone or my battery dies?

In the event you forget your phone or your battery dies before entering Yankee Stadium, please go directly to customer service at the Yankee Stadium Ticket Office. Upon presenting proof of original purchase, a traditional hard stock paper ticket will be printed for you to use to enter Yankee Stadium.