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UX Researcher

The UX Researcher will be responsible for designing, conducting, analysing and reporting on user-centered design research and usability testing. This includes identification of user needs and objectives, persona and user journey development, task and workflow modelling, rapid iterative usability testing and more formal in-depth research and testing.

Specific responsibilities:

Using a variety of methods to collaborate with stakeholders and providing rich consultation throughout the UX design process

Assisting stakeholders to define digital experience requirements through identifying user and business needs

Working with the CX team to implement the innovation framework and lab

Carrying out quality assurance reviews during the UX design process to ensure a consistent quality

output

Understanding, applying and measuring key UX success metrics

Maintaining and growing the user experience design tools and resources used by the team

Advising the business on research strategy and design across projects, including methodology, resourcing, equipment and costings