Frequently Asked Questions (FAQ's) And Safety

Do Komet Creations products comply to CSPC, CPSIA, and other safety regulations?

The answer is Yes! Recently, the United States government placed into law a number of new requirements of manufacturers to protect the consumer in regards to health and welfare. These third party testing requirements were instituted and governed by the U.S. Consumer Safety Commission and are following the United States Consumer Product Safety Improvement Act. Komet Creations products receive physical, mechanical, flammability, phthalates and lead conduct tests to assure every product meets regulation. Our products do not contain Phthalate’s. These levels comply with all state and federal safety regulations relating to childrens toys.

What is your minimum first order quantity? What is your minimum re-order quantity?

Our minimum opening order is $150 and our minimum re-order amount is $120.

Do you attend trade shows?

We plan on attending as many trade shows as possible. Please see
our customer care tab for shows we will be attending.

Do you sell to the public?

Sorry, we only sell to retail businesses.

Can I call or fax my order in?

Do you create custom product?

Yes, we can create custom product and have done so for many clients. Our minimum custom order is 3,000 pieces. If you have any questions about this, you can either call us or email us for more information.

What are my shipping options?

We ship orders within the Continental United States via UPS Ground service. Please contact us for any alternative shipping options.

What is the turn around time for next day orders and 2nd day orders?

All next day orders and 2nd day orders will be processed as per the timeline below:

If order is received by 11:00am Pacific Standard Time then we will ship on the following business day. See example #1 below.

If order is received after 11:00am Pacific Standard Time then we will ship two calendar days after order is placed. See example #2 below.

Example # 1: If an order is placed on Monday at 10:45 a.m. Pacific Standard Time then the order will ship out on Tuesday.

Example #2: If an order is placed on Monday at 12:00 p.m. Pacific Standard Time then the order will ship out Wednesday.