I received an email titled: "Use your Sears Card and save on your appliance purchases"The email promotes an offer that customers have the option of choosing a 35% off discount for Kenmore appliances.

I read through the list of excluded products in the fine print, and then tried to checkout with a qualifying Kenmore applicance. Unfortunately, I was only given the option of choosing a 5% off discount with my Sears credit card.

Citi customer service gave me the usual response: "Derp! We don't know. Go call Sears about it."Sears customer service said there is no promotion involving a 35% discount. Customers can only get a 5% off discount for appliances when using their Sears credit card.

After seeing your answer the other day, I emailed it to all the people interested in taking up the offer by Aug. 1st.The general reaction has been: "What a load of BS! I'm buying my appliances elsewhere!"

I imagine there are a lot more Sears cardholders across the country who are leaving your stores in disgust when the sales associate says:"I don't know where you got that email from, but you can only choose an option for 5% off these Kenmore appliances."

hello, can someone from Sears escalations please contact me about the horrible experiences I have had with searshomepro regarding a boiler purchase? I have written complaints that have gone unanswered. Would appreciate a response.

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