About Us

Merit has been a leader in the Canadian travel industry for more than 25 years. Today, we are a global presence, as the Canadian arm of H.I.S. Co. Ltd. with more than 500 locations in cities around the world. In Canada, Merit travel professionals, located in offices across the country, provide advice and services to more than 350,000 Canadian travellers every year. Canadian brands include: Merit Travel, travelcuts, MeritBiz, Merit Loyalty and Exclusive Tours.

Mission

Our mission is to connect

clients to exceptional travel solutions

and experiences.

Values

Ethical Behaviour – We hold each other to the highest standards of ethical behavior to ensure that integrity and honesty are always maintained. We treat each other in the same manner as we like to be treated. We deal with others in an open and honest manner; always mindful of the other person’s dignity.

Entrepreneurship – We support a culture in which we can thrive personally and professionally by taking initiative and being entrepreneurial while seeking out and exploring value-enhancing opportunities. We understand and take into consideration the inherent risks associated with new initiatives and proceed with a growth orientation when assessing outcomes from entrepreneurial initiatives.

Excellence – We believe that excellence is the most important criterion for success and we hold each other accountable to be always striving towards excellence in everything we do in a conscientious manner. We recognize and celebrate excellence. We provide constructive feedback and support when performance does not meet expectations.

Client Focus – We are focused on our clients, anticipating their needs, developing solutions, delivering value and exceeding expectations. We only promise what we can deliver and always deliver on our promise.

Adaptability – We pride ourselves on being able to adapt to meet the changing needs of our clients and the marketplace.

Team Work – We believe in the power of teamwork. We trust and support our colleagues and work in a spirit of shared purpose.

Corporate Responsibility – We are informed of the impact our business has on society and the environment, and make a conscious effort to do our part in the scope of an overall solution. Our CR strategies are sustainable and will be upheld over the long term. We endeavor to partner with our clients in aligning our business practices with overarching CR objectives.

Affinity
Relationships

Merit Travel Group and its family of brands are proud
members of the following organizations:

RTO/ERO

The Retired Teachers of Ontario/Les enseignantes et enseignants retraités de l’Ontario (RTO/ERO), provides programs and services for retired teachers, school and board administrators, educational support staff and college and university faculty of Ontario. Services include: health care coverage, pension support, group travel programs, community involvement and more.

Goodlife

Goodlife Fitness Centers is the largest health club in Canada, with over 300 locations. A membership provides access to programs and services ranging from discounts, child minding, massage, personal training, team training and more.

Alberta Retired Teachers Association (ARTA)

ARTA is an advocate for the retired teachers of Alberta that make up its membership. They are a resource for its members, actively advocate and lobby on their behalf and offer benefits such as health and wellness plans, insurance and an affinity program..

British Columbia Institute of Technology (BCIT)

British Columbia Institute of Technology is one of BC’s largest post-secondary institutions. Annually, they educate approximately 18,000 full-time students and 28,000 part-time students. They provide the majority of apprenticeship training in the province of British Columbia.