Since updating to Windows 10 Razer Synapse does not detect my device and show the correct product configurator

If you encounter this, please perform Synapse update through Settings >> Check for Updates. If the updates not able to run or Synapse not able to load, please uninstall Synapse and download the latest Synapse Framework from Razer support site.

My Razer Blackwidow has an issue where a key will sometimes seem to stick and the key will keep repeating itself. It is like the key is being held down when it is not.

Please ensure the problem is not caused by a Synapse profile error. To do this you can try your keyboard using another Synapse profile or try turning off Razer Synapse and see if the issue is still present. If the issue persists please contact the Razer Support Team at www.razersupport.com/product .

What is Chroma Lighting and where can I find out more about it?

Chroma by Razer represents more than just multicolor, it opens up limitless personalization options. To find out more about Razer Chroma and Full Spectrum Gaming, please visit http://www.razer.com/chroma .

Can I program the "FN" key on my Razer BlackWidow X Chroma?

You cannot customize the function of the FN button. This key is used for various functionalities including on-the-fly macro recording, changing keyboard LED, switching to gaming mode etc.

My Razer keyboard keeps changing the default language on my system when Synapse is opened.

Razer keyboards have a default language set in their firmware. Once Razer Synapse loads up it will read the default language on the keyboard and set the system keyboard to that layout. To change the default layout, you'll need to go back into your system settings and change it to your preferred language layout after you restart your computer and start synapse. We are aware of this inconvenience and are looking into improving this in the future.

Can I turn off the Razer Triple Headed Snake Logo that is at the bottom of the Razer BlackWidow X Chroma?

Yes the logo lighting can be turned on and off in conjunction with the back panel lighting.

Can I use On the Fly Macro Recording without installing the drivers? Do I have to keep the application running by keeping the system tray icon open?

On the Fly Macro Recording only works when the driver is installed and running in the background. The system tray icon should show up in the Windows Taskbar. If you start the recording without the drivers or the system tray application, the LED for the On the Fly Macro Recording on the Razer BlackWidow X Chroma will blink three times and go off instead of remaining lit. Please install the driver and allow the system tray application to run in order to make use of this recorder.

Can I use the Razer BlackWidow X Chroma Mac drivers with the PC layout of the Razer BlackWidow X Chroma?

No, the Mac drivers and the PC drivers were designed to be used exclusively with the Mac layout and PC layout of the keyboard respectively. These drivers are not interchangeable.

Can I use the Razer BlackWidow PC driver with the Mac layout of the Razer BlackWidow X Chroma?

No, the Mac drivers and the PC drivers were designed to be used exclusively with the Mac layout and PC layout of the keyboard respectively. These drivers are not interchangeable.

Do I need software drivers to use the Razer BlackWidow X Chroma?

You may use the standard keyboard functions by simply plugging the Razer BlackWidow X Chroma to any available USB port on your computer. However you will need to download the software and drivers in order to enable advanced features such as macro recording and profile settings.

Does the Razer BlackWidow X Chroma have anti-ghosting capability? How about N-key rollover?

Yes, the Razer BlackWidow X Chroma features a gaming optimized key matrix that allows the recognition of up to six simultaneous key presses. N-key rollover (NKRO) only works with a direct connection to a native PS/2 port on the computer which provides for other limitations that USB overcomes. The Razer BlackWidow X Chroma’s gaming optimized key matrix serves a similar purpose while using an ordinary USB port.

How do I clean my Razer BlackWidow X Chroma?

If you wish to clean under the key caps, Razer suggests holding the unit upside down and/or using compressed air from a can. We do not recommend removing the keycaps from your mechanical switches. The overall finish can be cleaned with wipes generally used for cleaning your computer monitor or sunglasses. Please ensure that the surface is free of large dust particles or debris before wiping the surface with any product. Wiping debris into the surface can lead to minor scratches on the surface of the unit. We suggest unplugging the device from your computer before cleaning. IMPORTANT NOTE: Under no circumstances should you ever submerge the keyboard in any type of liquid. Submerging the keyboard in any liquid will void the warranty on your keyboard.

How do I remove the key caps from my Razer BlackWidow X Chroma?

Razer does not recommend removing keycaps from the Razer BlackWidow X Chroma. Several caps have springs that are very difficult to replace once the cap has been removed. Excessive force can also damage the key itself. If you desire to clean under the key caps, Razer suggests holding the unit upside down and/or using compressed air from a can.

My Razer keyboard is out of warranty. Is there any way it can be repaired?

Razer products are designed to work well beyond when the warranty has expired. However, If you feel your keyboard is having issues we first suggest trying the keyboard on another computer to insure the issue is with the keyboard and not something within the computer system. If you have narrowed the issue to the keyboard itself there is not really a cost effective repair center that would be able to assist you. Razer does make available some basic external spare parts at http://www.razer.com/store/gaming-accessories , but we are unable to supply any internal parts or repair guides.

It is rare, but a light shot of air from a can of compressed air can sometime free debris that may be causing an issue.

What are profiles?

Profiles are templates that are used to define a keyboard's settings for different games or applications. These customization options can be saved into profiles via the driver menu. This allows the user to fully customize the keys to suit each different game and application. The gamer could require different sets of macros, for example, for different games. The user can then conveniently switch between various saved profiles, saving the hassle of reprogramming the keys each time you launch a game.

What are the 5 extra gaming buttons used for?

These are dedicated keys on the keyboard specifically designed to bind macros to or to reprogram into specific functions required by the user. Macros enable a user to program one button on a peripheral to perform a string of timed commands, whenever the button is pressed.

What is on-the-fly macro recording?

On-the-fly macro recording allows users to record lengthy macros in the game, without having to access driver menus or other software. For example, hitting the "Macro Record" key and then inputting a sequence of multiple spells in World of Warcraft saves this action to the specified key. The same sequence of spells can then be executed automatically with the actuation of that one button.

What is Ultrapolling?

Ultrapolling is a technology developed by Razer that heightens the frequency of the keyboard reporting actuation information back to the computer.

What type of mechanical key switch does the Razer BlackWidow X Chroma use?

The Razer BlackWidow X Chroma uses tactile and clicky Razer mechanical key switches. Each of these mechanical switches has been sorted prior to manufacture, adhering to a strict design guideline.

When I try to perform "on the fly recording" on my Razer BlackWidow X Chroma, the LED lights three times and then goes off. I am unable to perform "on the fly recording". How can I fix this?

The Razer BlackWidow X Chroma does not have any options to disable the delays in the on-the-fly macro recording. To ignore delays between recorded events please open the BlackWidow X Chroma configurator and record the Macro there. In the configurator you will see a box that can be checked in order to ignore delays.

When iTunes is minimized, the media player commands on the keyboard do not activate. How can I fix this?

This is expected behavior from the iTunes software. The commands coming from your Razer Keyboard are standard multimedia key strokes and iTunes will respond to them only when it is active onscreen.
We did find a link where other users discuss how to command iTunes when it is minimized using standard multimedia keys, however we cannot endorse, recommend or assist with any of the suggestions mentioned.

Why do some of the keys have reversed graphics when compared to other keyboards? For example all the number keys and keys like > and <.

This is normal and intentional. The graphics are reversed on these keys due to the placement of the individual LED backlighting under each key on the Razer BlackWidow Ultimate. We chose to illuminate the part of the key that was active during normal key presses and not when the shift key was used. The Razer BlackWidow X Chroma, without backlight illumination, also has the same inverted design to be consistent with the Razer BlackWidow Ultimate’s keyboard layout.

Are Razer products available in PS/2 versions? Can I use the products with a USB to PS2 adapter?

Razer products are only available and supported in USB mode only. There are no plans to release a PS/2 version, and they will not function properly using a USB to PS2 adapter.

Are the keyboards water-resistant? I need to clean the keyboard.

The keyboards are not water resistant. Do not immerse the keyboards to clean them or place them in a dishwasher. They can be cleaned with compressed air. Spilling liquids on it can result in damage to the keyboard.

How can I contact Razer?

If you were unable to find the answer to your question(s) in our FAQ, please don’t hesitate to contact us here or call 1-888-697-2037.

How can I modify or disassemble my Razer product?

We cannot help you in modifying or disassembling your Razer product since that will void the manufacturer’s warranty on the unit.

How do I request or purchase replacement parts for my Razer product?

For a complete list of our current spare parts and accessories please click here. If the item you need isn’t listed, please don’t hesitate to contact our Customer Support team here.

How does Razer measure the polling rate (ultrapolling) and response rates of their keyboards and mice?

I cannot find my Razer mouse or keyboard in Windows Device Manager under "Mice and other pointing Devices"

Razer mice and keyboards are not typically listed under the "Mice and other pointing Devices" section of the Windows Device Manager. They should be listed under "Human Interface Devices.”

I have a coupon/promotional/gift voucher code for the RazerStore. Where can I enter the code so I can use it to purchase products?

From your shopping cart page on the Razer Store, please check the box labeled “Enter Promo Code.” Enter the code into the box and click “Apply Code.” The total price after should reflect the discount.

I recently placed an order on the Razer Store and it still shows my order is "In Process". When will my order ship?

We are sorry if there are any delays in processing your order. The product may be out of stock or the order may be under protection/fraud review. Please don’t hesitate to check your order status at the RazerStore page by entering your information at the Order Status page.

I think my Razer product is defective and would like an RMA/exchange.

If you were unable to troubleshoot and resolve any issues you are having with the knowledgebase (FAQ) and you feel your product is still defective, please don’t hesitate to contact us here or call 1-888-697-2037.

I would like information on future Razer products.

Unfortunately, customer support has no information on future product or driver releases. For any information regarding future products please visit our website or our social media outlets.

My Razer peripheral will not work properly when used with a KVM switch.

We recommend plugging your Razer product directly into your PC. KVM switches are known to cause interruptions in communications between devices and PCs. If your Razer product works when plugged directly into the computer, then it is operating correctly and the issue is most likely due to the KVM switch.

My Razer product does not work at startup after a cold start, what should I do?

Make sure that USB ports are not in hibernation mode. Please go to your Windows “Device Manager” and click the + sign next to Universal Serial Bus Controllers. Click on any “Root Hub” and select “Properties.” Click the Power Management tab and ensure that “Allow computer to turn off this device to save power” and proceed to do this under each Root Hub. Also, from the Control Panel and Power Options, select the Hibernation Tab and deselect “Enable hibernate support.”

My Razer product does not work correctly with a specific program or game. What should I do?

If you are experiencing issues with the Razer device in a particular application, test the device in another application to confirm if the issue is specific to that application. If the Razer device functions properly in another application then the program is likely the cause of the issue. Please feel free to contact customer support to report the issue and see if there are any fixes or workarounds for the issue.

One of the features of my Razer Product does not work.

If you’re unable to find an FAQ article that helps resolve the issue, please contact our customer support team here. User guides and product manuals are also available on the Support page.

What are some examples of a “Proof of Purchase” to provide when initiating an RMA?

A valid proof of purchase is defined as a dated sales receipt from an authorized Razer Reseller. The receipt must show the product description and price. Invoice slips and e-mail order confirmations can be considered on a case-by-case basis.

What is the difference between "driver" and "firmware" updates the Razer Support Site?

Drivers are installed onto your computer and allow your computer to communicate with your Razer product. Firmware updates are hardware level code to install directly onto the Razer device that can update, fix, or change functionality of the product.

When I use fast-user switching to change between Windows accounts, my configuration of my Razer product is no longer active.

This is a general problem with fast-user switching. The configuration of the product is unique and set for the logged in user; once you switch users you will have to re-configure the product. There is no other workaround at this time.

Razer must verify that the product is within the specified warranty period and that it was purchased from an authorized reseller. Products purchased from unauthorized dealers are often used, counterfeit, re-boxed, defective or gray market goods. These units may also not be designed and packaged to work in your country and may not meet all legal and safety requirements. Razer will not be able to honor a warranty on products purchased from an unauthorized dealer or that are out of the warranty period. If you purchased product from an unauthorized reseller, all support and warranty issues should be directed to that reseller.

Will my Razer USB PC product work on a console (Xbox360, PS3, etc)? It has USB ports.

Our PC USB products are meant for PC use only and we do not support using them on a Playstation 3 or Xbox 360 console.

x

Cookie Notice:

Razer's website uses cookies. By proceeding, you consent to our cookie usage. Please see Razer's Cookie Policy for cookie usage details and instructions on how to disable cookies.