Make sure the USB debugging is enabled on your Android device. You can find step by step instructions to enable USB debugging here.

If you are using LG and Sony devices, select Send images (PTP) mode to connect the phone.

Then use a USB cable to connect the Android device to the computer.

Your phone may prompt you to allow permissions with this computer. If this is the case, tap 'OK / Allow'.

Then dr.fone will be able to recognize your Android phone.

2. What to do if my device fails to connect to dr.fone?

Here are the troubleshooting steps for iOS devices if dr.fone fails to detect your device. Show more >>

Make sure you’ve unlocked the device screen when you connect it to the computer, unless the functions you need to use is dr.fone – Unlock or Repair.

Tap Trust this computer on your iOS device when you connect the phone.

Try to connect the device with another lightning cable.

If nothing above worked, it can be device hardware issues. In this case, we suggest you go to the Apple Store nearby for further help.

Troubleshooting steps for Android devices

Make sure you’ve unlocked the device screen when you connect it to the computer, unless the functions you need to use is dr.fone – Unlock or Repair.

Make sure you’ve followed the instructions in the above FAQ to connect your Android device.

If it still fails to connect, try to download the latest driver for your phone on your computer. Here is the link for you to find the latest driver and how to install it.

If nothing works, go to the Menu > Feedback on the top right corner of the program to contact us.

3. What to do if dr.fone recognize my phone incorrectly?

This might happen to Android devices. In most cases, you can still continue the procedure you’ve started. But if it doesn’t work properly in the next stages, please don’t hesitate to contact our technical support. Show more >>

To contact technical support, click the Menu icon on the top right corner of dr.fone and click Feedback.

On the popup feedback window, enter your email address, describe the problem you met in details, check the Attach the log file and submit the case. Our technical support will get back to you within 24 hours with further solutions.