Use Only Authorized Payment Agents

Many of our customers pay their bill directly to us or use a payment agent that we've authorized to collect customer payments. However, some customers have begun using bill-payment services that do not have any arrangements with us to process payments. We cannot ensure that payments made through one of these unauthorized bill payment services will be forwarded to us in a timely manner or even ensure that payment will be forwarded at all.

To protect yourself and your utility service, be sure to follow these steps:

Use caution when making your payment through a third-party bill-payment service that is not authorized by Columbia Gas of Virginia

Be sure to bring both portions (top and bottom) of your bill to provide your account number