Job Description

General Purpose of Job:

The Case Management Supervisor is responsible for the full cycle of each patient’s transitions of care. Through a team of Case Managers and directly – ensures that quality professional and nonprofessional services are provided to patients at the level of care the patient requires; develops strategies and operational processes to achieve hospital goals regarding patient volume and resource management; develops positive relationships with key referral sources to identify needs and educate regarding services available; identifies and develops network of resources to meet the complex medical and psychosocial needs of the LTCH patient population; manages daily operations to ensure efficient patient flow through patient-centered planning and execution; and develops caregivers within the department.

Essential Duties:

Manages department operations to ensure framework for optimal patient admission, length of hospital stay and discharge in coordination with appropriate recuperative needs and safety after discharge.

In conjunction with the attending physician, leads weekly Interdisciplinary Team (IDT) care conference, reviewing each patient’s case to ensure all relevant disciplines have input regarding the needs of the patient; identifies and seeks solutions for barriers to safe discharge.

Oversees the identification and assessment of patients referred to SSH for possible admission; ensures that SSH is able to meet the patient’s clinical needs and that there is a plan identified for safe discharge to a lower level of care as indicated by SSH discharge criteria.

In conjunction with the Chief Nursing Officer and CEO, develops and implements plans to identify, develop and maintain sources of referrals of patients appropriate for admission to SSH; develops and makes presentations to educate and market SSH’ services.

Oversees the schedules and assignment of Intake Case Managers; establishes expectations regarding level of performance and productivity; ensures periodic face-to-face contact is made with outside referral sources as identified by Chief Nursing Officer and CEO.

Oversees the schedules and assignment of Case Managers; ensures barriers to discharge are identified early in the patient’s stay and that resources are being mobilized to address the barrier.

Ensures the appropriate use of admission, continued stay and discharge criteria and that any deviation from criteria is adequately documented in the medical record.

Ensures Patient Throughput is timely and efficient, and the Case Management Department is working to achieve the Hospital’s Goals.

Job Requirements

General Requirements

License / Certification: *Current Michigan Nursing License *BCLS *Demonstrates excellent case management knowledge through certification. If not already certified when assuming this position, national case management certification will be required within three years as a condition of continued employment in the Supervisor position. *Preferred Certification in Case Management

Skills & Abilities: *Demonstrates ability to handle multiple tasks concurrently. *Demonstrates ability to quickly adapt to change and work with ambiguous parameters. *Demonstrates ability to work independently, organize and prioritize work to meet all deadlines. *Demonstrates excellent verbal and written communication *Demonstrate ability to work in stressful situations, manage conflict and assume a leadership role. *Maintains an atmosphere that supports and encourages high performance, high levels of Caregiver engagement, teamwork, customer service, and continual improvement within a specific area of responsibility. *Strongly supports the direction of Sparrow and the members of the Sparrow team *Ability to utilize word processing,spread sheets,presentation programs *Ability to work with a team *Demonstrates ability to use a keyboard as may be required to perform the essential duties of the job.