Thank you for asking this question in the support community. From the output above, it appears the BVI interface is down, so you will not be able to access the unit via that IP address. Is the Ethernet cable plugged in? If you would like to reply and attach the current configuration, I will be happy to review it for you (please, remember to remove any information that may be sensitive to the organization).

It was plugged in and no changes were made to the connections but it didn't want to respond. I started to download the factory configuration file and firmware, while doing this I changed which Ethernet port I was using to connect the router and after a few min it started to respond to pings. But only on ETH 1 would it respond and work, none of the switch ports would work. So I uploaded the factory defaults and re uploaded the firmware and configured it using the WMI and config. wizard. Now it's working again, sorry for not closing this earlier.