Support for Matrix Logic Products

Tech support is available to those
customers who have purchased product(s). Under the Software
Subscription Service(SSS), you are entitled to tech support by phone or email
(support@matrix-logic.com),
9:00 a.m. to 5:00 p.m. (PST) Monday through Friday.

Software Subscription Services are good for one year from the purchase
date. If you are not sure if your SSS has expired or don't know the
details of your SSS, please email sales@matrix-logic.com.

Support Blocks

Support from Matrix Logic is available via a prepaid support block.
The prepaid support blocks are purchased in multiples of $5,000. Labor provided under the support
block system entitles you to a 10% discount from our normal rates and we guarantee a 4 hour response
within normal business hours. An MLC support block covers software support and maintenance for software
installed by MLC. This agreement does not cover software upgrades, conversion, training, or consulting.

Energy Policy Act of 2005

In August of 2005, Congress passed The Energy Policy Act of 2005; a policy that changes the time change dates for Daylight Saving Time (DST) in the United States. Beginning in 2007, DST begins on the second Sunday in March and ends on the first Sunday in November.

This change in Daylight Savings Time does not affect any of the Matrix Logic products as they rely on either the operating system clock or the DM client itself.

If you would like further information and how this change might impact DM, refer to Knowledge Base article SD035919 on the OpenText Websupport site.