FAQ

Shoppers

How many vouchers can I use at the same time?You can claim as many vouchers as you like, as long as you're using one voucher per deal.

I registered but can't claim or login?When you register, you'll receive an email asking you to confirm your email address (check your Junk-Box).
Click the link to confirm and start using your Busters account.

What does "Claim" mean?The Claim button is there for you to "cut out" the coupon. As you Claim, the coupon is added to your list, which you can see at anytime in "My Coupons".

How do I redeem a coupon?It's really easy! Just Claim the coupon you wish to use (by clicking the Claim button on the coupon). Then, go to My Coupons where you'll find all your clipped coupons. You can either print your coupons or display them at the merchant on your cellphone or tablet to receive your discount! For online merchants, you may need to simply insert the coupon code during checkout.

What is the difference between Busters & other deals websites?At Busters, you won't need to pay for your coupons! Claiming and redeeming coupons is completely free and easy. Claim and redeem at your convenience. Unlike most deals websites which offer a handful of daily deals, Busters may offer thousands of coupons at any given time.

The merchant is refusing to accept my couponBusters works on a self-service system where merchants register and create a coupon themselves. We are therefore not able to guarantee the validity of any coupon on our website. Should a merchant not accept their own coupon, shoppers can take action by rating the merchant poorly (additionally, Busters may remove the merchant from the website).

Do I need to register to claim coupons?Yes. Registration is quick and coupons are customised to each shopper. Each coupon will include the shopper's name and may not be used by anyone other than the registered shopper.

Won't allow me to register: "Email address already exists"Your merchant account and shopper account cannot use the same email address. If you already used your email address to open an account (shopper/merchant), you will need to provide a different email address to register for the other. Alternatively, you have already registered at some point with your email. Please click on "Forgot Password" to recover the existing account.

How much does it cost to register?Registration is free and easy. Once registered you have access to great savings in coupons.

Do I have to print my voucher?No, you can also display your voucher in-store on either your tablet or cellphone.

Merchants

How many stores can I load?There is no limit to the number of stores you can load, as long as they are within South Africa and not duplicates of the same stores.

How much does it cost to offer a coupon on Busters?For now, offering a coupon is absolutely free! Should our T&C's change, you'll be notified by email of such changes in guidelines or charges.

My account was rejected, why?Busters verifies each merchant before approval.
Should Busters be unable to establish that you are an official representative of the business, your account will not be approved.
Check your email for any instructions provided by Busters to help us establish your affiliation with the business.
Busters also does not accept merchants in the following categories: Pornography, traditional healers, abortions, questionable schemes, anything illegal, or any other types of businesses that Busters deems unethical or promoting questionable products or services.

Can I edit/remove a coupon once it's live?Yes. You're able to extend or stop any coupon associated with your account at any time.

How do I create a coupon?First you need to register as a merchant. That will be your primary account, to which you'll add stores.
Each store can represent a different area or even type of business you own.
Once you've created a store, you'll be able to easily add coupons to each of those stores.

What discounts should I offer on my coupons?The higher the discount, the more your coupons will be visible to shoppers, and the more shoppers will be interested in clipping and redeeming them.

I listed a coupon but it's not visible on the website?When you register, you'll receive an email with a link to confirm your email address. Your coupons will not be visible to shoppers until you verify your email address and Busters approve your account. In addition, ensure that you have approved the coupon in the final page when listing a coupon.

Do I have to have a physical store to list my coupon?No. Online stores, services and almost all types of businesses can offer a coupon on Busters.

How do coupons get redeemed?Once a shopper claims your coupon, they'll be able to either print it or show it on their cellphone or tablet in store. They can also redeem the coupon by entering your code in your online store.

Do the coupons I create have a code?Yes, you can either insert your own coupon code or Busters will create a code for you. All coupons also have a bar-code which you can use to scan at the till.

What are the T&C's on the coupons?Each coupon comes with its standard Busters terms (shown on the coupon creation page), but you can also add your own terms if you wish.

How do I ensure that my coupons get the best exposure on Busters?Busters show our shoppers the most popular coupons more often then others. The higher the discount and a good quality image, increases your chances of your coupons being shown more often.

What are the minimum discounts I can offer on Busters?Our current minimum discounts are 5 percent or 5 rand. Bear in mind that the bigger the discount, the higher chances are that your coupons will be clipped and redeemed.

I see my coupons have been claimed, but not redeemed, why?Not all shoppers who claim your coupon, will actually use it by redeeming it at your business for a discount. Busters has no control over the coupon once it is claimed by a shopper. They may, or may not end up using the coupon.
The claim/redeem ratio varies considerably, anywhere from 1-6 in 10 coupons that are claimed, land up being redeemed.

What type of coupon should I create for my business?You can choose to create a coupon for a specific product or service that you offer, or a general coupon which covers all that your business offers.
So as a a restaurant owner, you could create a "50% discount on cocktails" coupon or a general "40% off everything at the restaurant" coupon.
Bear in mind that duplicate (same offer) coupons are not permitted on Busters.

Online Stores - how do customers redeem coupons?When creating a coupon, Busters allows you to either select a coupon code or let Busters create a code for you. Customers who wish to redeem a coupon, will simply use the code on the coupon when checking out on your e-commerce website. There is no need to physically present or display the coupon.

What is the "Promote" feature?With Promote, merchants are able to create banners to place on their website. Customers visiting the website, will be able to see the coupons and click through to Busters to claim the discount.

When does a coupon end?A coupon moves into our "Past Coupons" section when it either expires or the maximum number of available coupons have been redeemed (both are set by the merchant), whichever comes first.

Won't allow me to register: "Email address already exists"Your merchant account and shopper account cannot use the same email address. If you already used your email address to open an account (shopper/merchant), you will need to provide a different email address to register for the other.

How many coupons can I create?There is no limit to the number of coupons you can offer on Busters, as long as each coupon is for a different product or service. You can't however offer a 10% and a 20% discount for the same product or service.