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The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.

Get notified about new defects, investigations, recalls & lawsuits for the 2002 Chevrolet Impala:

Impala 6-cyl

Automatic transmission

100,979 miles

The contact owns a 2002 Chevrolet Impala. Three days after the vehicle was purchased, the contact felt a hard vibration in the axle and also heard a cracking noise on the driver side of the vehicle. The failure occurred while driving 40 mph. The oil light illuminated and the oil was changed at 104,000 miles. Before the oil change, the mechanic stated that the oil had never been changed and that a new rack and pinion and serpentine belt were needed. The contact also experienced electrical failure that caused the vehicle to shut off completely. The dealer would not give her a carfax report after one was requested. The powertrain was unknown. The failure mileage was 100,979 and current mileage was 105,840.

Impala 6-cyl

Automatic transmission

113,126 miles

The contact owns a 2002 Chevrolet Impala. The contact stated that the traction control ABS indicator illuminated on the instrument panel. While the contact was driving at an unknown speed, the brakes automatically activated as if the pedal were depressed. The vehicle was taken to the dealer for repair, but the failure recurred a week later. The contact was scheduled to take the vehicle back a third time to be repaired. He placed the key in the ignition and the vehicle would not start. The current mileage was 13,000 and failure mileage was 12,800. Updated 05/05/08. The igntion switch was replaced. The consumer stated a sensor and wiring harness were replaced.updated 05/05/08.

Impala

miles

Problem with message center, security lite comes on then battery lite, then service vehicle soon, then air conditioning would not turn on, started funny, did not start turning over when I first turned the key it started to turn over about 1 sec after turning the key and started ok then. All of this happened a the same time for the first time. Prior to this I reported a popping/snapping noise when you turned the key. The chev dealer said this was normal (3 weeks prior to the problem).