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"Why Skype for business contact center is a great fit?"

5 Reasons Skype for Business Is a Natural Fit for the Contact Center

White Paper: CLARITY CONNECT

Past several decades showed nothing much of improvement in the technological perspective of the telephony technology. Though the presence of archaic PBX system still consumes a major part of market share, the present day Unified Communications however promises much more to offer with its major upheaval.

PBX hardware for contact centers will be nearly vestigial in a few years – Skype for Business will be better for your contact center in the future, even if it doesn’t look like the hardware you may be used to with phone wires sticking out of it.

Learn how a Skype for business contact center is a great fit for:• Multi-channel communications
• Cloud contact centers
• Development and extensibility
• Employee mobility
• Significant cost savings

Read this informative white paper on what you can accomplish with a Skype for Business contact center.

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Customer engagement workflow through social media, mobile and cloud capabilities have become the most important need for today’s enterprises as social tools and cloud-based availability are among the best ways that companies can deliver value and leverage existing technology investment for successful customer engagement.
With enhanced mobile support, social media integration, new cloud capabilities, and multimedia annotation businesses make their internal processes more efficient while also increasing communication with customers who are engaged in their business processes.
Customers today demand both round-the-clock access to company representatives and swift resolution to their problems.
Engaging your customer efficiently, will help you gain exposure, increase customer satisfaction and ultimately improve retention rates.
Download this white paper now to learn how you can change the way your organization operates, enabling it to be more efficient, agile and effective with proper customer engagement workflow.
This whitepaper provides deep insight on three elements, which enterprises need to provide in order to practice what we call, “customer engagement workflow” :
Engage the customer by proper communication and acknowledgement.
Embrace the customer by participating him directly in your business processes.
Extend the cloud by integrating popular cloud services to your workplace.

When custom voice system designers and engineers build a UC platform from the ground up, they need to rely on collaboration with their customers to get it right. Without a rigorous investigation on the exact needs of a business no result can truly be called custom.
When it comes to building a custom voice solution that works to satisfy all of the criteria and in the way that any particular industry needs, it’ s important to find a company that uses a collaborative approach to doing so.
This whitepaper provides insights on how custom Voice Solutions are customized in both the way the function and the support a business needs to make the most of them, no matter to what extend that may be. It discusses:
Criteria to consider when shopping for the right UC solution
One Size Does Not Always Fit All
Where to Find Custom Voice Solutions
Putting the Custom into Voice Solutions

What is

A contact center or customer interaction center is a central point in an enterprise that is equipped to handle large amounts of customer telephone requests for an organization. It is basically a computer-based system that provides call and contact routing with specialist answering “agent” stations and a sophisticated real-time contact management system, for high-volume telephony transactions.

Skype for Business is part of Microsoft Office which is a communications and collaboration platform that not only offers instant messaging, but many other features such as voice calls, video calls, Instant Messaging, online meetings (up to 250 participants), and screen sharing in one solution.

Skype is basically as solution offered by Microsoft which enables it’s users to make free video and audio calls, text messages. It’s a part of Microsoft and is a totally free service for communication over internet. In today’s era it is the most popular video call service.