Since this morning is the layout of the headers from the Queue view strange and difficult to use. All queues are displayed vertically in stead of a horizontal treeview. See attachmentI didn't change a thing since a few weeks.What can be the reason?Version 5.0.22

In Firefox and Chrome I have a strange layout problem. When I load a page http://192.168.56.101/otrs/public.pl (or refresh the page) I get screenshot 1. After resizing the window (even 1 pixel), I get screenshot 2 (the correct one). The problem doesn't appear on Internet Explorer and Edge (all browe...

via SysConfig <Group>Ticket</Group> <SubGroup>Frontend::Agent::Preferences</SubGroup> NewTicketNotify I did there a reset and an update Rebuild Config Resaved the preference of every agent --> solved The problem must been started months ago with the upgrade from version 3 to version 4. It was activa...

How or where (what page?) is the UserSendNewTicketNotification offered? From the code, the only values allowed are MyQueues, My Services, My Queues and My Services, and My Queues or My Services. <select id="UserSendNewTicketNotification" name="UserSendNewTicketNotification"> <op...

The Yes/No selection was in OTRS < 4. As of OTRS 4 you can get notifications based on queues and/or services. So your preferences dialog seems to be "old". Do you have any addons installed? Have a look at the sysconfig settings for this preference option, too. my addons Naam Versie Levera...

I use version 4.0.12 (updated from 4.0.8) When I look at the user prefs for the UserSendNewTicketNotification I can choose between <blank> Yes and No. Blank whas selected which is an odd choise!. When I change this to yes, I don't get any new ticket notifications anymore. the html code from the brow...

When an agent gets a email notification for a new ticket and he answers via email. This answer is registered in OTRS in the ticket history as a ' Customer -- email-external'. Is it possible to mark this as a ' Agent -- email-external'? I think OTRS can know this on the structure of the e-mail or via...

I got a OTRS, version 3.3.8, working with Shibboleth Authentication for the agents with no problems at all. $Self->{'AuthModule'} = 'Kernel::System::Auth::Shibboleth'; This is some sort of HTTPBasicAuth Now I want to change this to LDAP (or DB as a test). My AuthModule is now: $Self->{'AuthModule'} ...

In OTRS the agent-authentication is done with Shibboleth, but this isn't possible when I want to use the iPhonehandle.Is there a possibility to let iphonehandle authenticate against something different than OTRS does?

Hello,We want to use the FAQ module in the near future, but now there are not so much FAQ-entries.Is it possible that the agents can do everything they want, but that the customers don't see the FAQ-link?

I want to do something everytime a Ticket is created. I see that the following events are triggered (in front: the times it is triggered). 1 ArticleAutoResponse (dynamicfield info present) 2 ArticleCreate (dynamicfield info present) 2 ArticleFlagSet (dynamicfield info present) 1 ArticleSend (dynamic...

Via the API I can get the info of all the DynamicFields (with TicketGet), but is it possible to change this DynamicFields?I can't find anything in the API.I want to use this in a GenericAgent module which is run via cron.

Hello, a small problem/question. When I make a xml-file for an event to select only TicketCreate-events: <?xml version="1.0" encoding="utf-8" ?> <otrs_config version="1.0" init="Changes"> <ConfigItem Name="Ticket::EventModulePost###Test" Required=&qu...

Everything seems to work now with the following xml-file (all the rest was OK): <?xml version="1.0" encoding="utf-8" ?> <otrs_config version="1.0" init="Changes"> <ConfigItem Name="Ticket::EventModulePost###Test" Required="0" Valid="1&...

I've made a file Philip.xml in directory /opt/otrs/Kernel/Config/Files with the following content: http://users.khbo.be/steeman/otrs/Philip.xml There I call a perl-module Philip.pm in directory /opt/otrs/Kernel/Ticket/Event with the following content http://users.khbo.be/steeman/otrs/Philip.pm I use...

I followed the following instructions: http://forums.otterhub.org/viewtopic.php?f=60&t=10090 I've got this working in otrs version 3.2 when I do the following: - make a xml-file in /opt/otrs/Kernel/Config/Files/ - make a pm-file in /opt/otrs/Kernel/System/Ticket/Event But the same config doesn't...

We work a little bit different (for years now). A queue is a collection of problems of the same type in a specific Campus (we are a institute for higher education). The agents subscribe on several queues dependent of their skills and mission. A simplified example: queues: CampusA::Software, CampusA:...

Hello, Suppose I have the following situation: I have 3 dynamic fields (dropdown), each with 3 choices; so 27 combinations I have 27 corresponding queues. What is the easiest way (fastest way) to put those tickets in the corresponding queue. Is it necessary to make 27 genericAgent jobs or is there a...

I want to put a customer ticket in a corresponding queue, based on a dynamic field.I want to use the GenericAgent to do this, but I only see 2 processmanagement dynamic fields. How can I add other dynamic fields to the GenericAgent page?Or is there another possibility?

Hello,all our customers have now a new account to login (in Active Directory and LDAP). The problem is that they can't see their old tickets anymore.Can some-one tell me which fields in which tables I have to rename (I know SQL-statements)?