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Call Effectiveness and Angry Customers

Duration: 22 Minutes

Support Material: Leader's Guide - on CD-ROM

AUD $790.00

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The good news about receiving a call from any angry customer is that it provides an opportunity to rectify the situation. The angry customers you don’t hear from are probably gone for good.

This program shows you how to deal with angry customers and increase the effectiveness of your call. Here are just some of the points covered: Managing customer dissatisfaction, Taking control of the call, Always use the customers name, Have comprehensive product knowledge, Aim and fulfilment of customers needs.