Nuisance Complaints

Nuisance Complaints

All nuisance complaints may be entered into the Citizen Action Center by residents, call Animal Services during normal business hours Monday - Saturday from 10:00am-5:00pm at 972-412-6219, or email your complaint.

Animal Cruelty Complaints

Animal cruelty complaints range from no food or shelter to allegations of animal abuse. Texas State laws and the City of Rowlett Code of Ordinances are specific as to what constitutes neglect and abuse. Animal Control Officers enforce these laws and ordinances. The City of Rowlett has recently added a new tethering ordinance, which prohibits chaining or tying up dogs for extended periods of time unattended.

Guidelines

Have an exact address before making a complaint so that Animal Control Officers are directed to the correct location.

Leave contact information in case we need to reach you.

Barking Dog Complaint

Rowlett residents whose quality of life is affected by a barking dog may register a complaint with Animal Services. This type of complaint is a nuisance situation for excessive and/or prolonged animal noises.

As stated in City Ordinance Section 6-7, Animal Control Officers will be sent out to the location to attempt contact with the resident about the problem and give the owner a first warning followed by a formal letter to the animal owner with specific instructions to gain control over the nuisance barking within 10 days or be subject to citations. If the problem still exists after both warnings are given, the complainant can sign a citation to be delivered by Animal Control Officers. After delivery of the citation, the complainant may be called in to testify in court regarding the barking problem.

Guidelines

Try speaking with your neighbor directly first if possible (at times, all they need is someone to bring it to their attention that it is bothersome to others).

Please be sure you have the exact address before making your complaint to ensure a timely resolution.

Provide your contact information - City ordinance requires the name and address of the complainant to process a barking complaint.

Other Complaints

For other complaints such as vicious animal complaints, roaming dogs and/or pooper scooper complaints you can file with Animal Services, view other complaints.