Other Consumer Complaints

How to File a Complaint

Most of your encounters with healthcare providers in New Jersey will proceed as they should. Inevitably, however, some will not. This page provides guidance for submitting official complaints.

Complaints About Care at a Health Care Facility

Hospitals, nursing homes, hospice centers, assisted living facilities, and most other acute and long term care facilities in New Jersey are under the jurisdiction of the Division of Health Facilities Evaluation and Licensing at the Department of Health.

Charity Care related complaints

To file a complaint about how a hospital processed your application for Charity Care, you must contact the New Jersey Hospital Care Payment Assistance Program. You may call them at (866) 588-5696, email Charity.Care@doh.state.nj.us, or write:

Billing complaints

If you are a Medicaid patient, you may call the Medicaid hotline at 800-356-1561.

If you are a member of a Health Maintenance Organization (HMO) or other managed care plan, you may file a complaint through the Office of Managed Care, which is administered by the State of New Jersey Department of Banking & Insurance.

Physician Complaints

Complaints about New Jersey physicians are processed by the Board of Medical Examiners, a subsidiary of the New Jersey Division of Consumer Affairs.

Healthcare Facilities & Services

New Jersey is home to over 2,000 licensed hospitals, nursing homes, and medical care facilities. The New Jersey Department of Health works to ensure that citizens receive appropriate levels of care in every regulated facility.