Employees and candidates expect an ever-higher quality of experience when interacting with their (future) employer. Progressive HR leaders shift to an outside-in perspective of HR – the Customer Experience of HR – to design, measure and manage the employee experience.

A compelling use case of this approach is the recruitment of scarce talent profiles. By putting candidates first, designing their journeys and measuring their experience, practitioners build competitive advantage for their firm and improve recruitment outcomes.

How We Enable Amazing Candidate Experiences

Design and Prioritize Candidate Personas

Tap into templatized, ready-made personas (co-created by the group). Use available tools and insights to customize to your own organization

Fast-Redesign Journey Map & Critical Touch Points

For each candidate Persona, use our Journey Creation tool along with existing candidate templates that are ready to re-use. Redesign critical touch points based on co-creation data and a design thinking approach