-Buyer is able to apply for a cancellation on the site and the fund will be refunded directly into your paypal account or Q·account if the seller hasn't accepted the order.

-Buyer is able to apply for a cancellation request if the seller has accepted the order, and the fund will be refunded if the seller hasn't sent the item or you should talke to qoo10 to intervene with the seller if the seller has sent the item.

After Shipment

-Buyer is only able to apply for return or exchange the item, buyer is supposed to send the item back to the seller and the fund will be refunded into buyer's paypal account or Q·account after the seller confirms that the item has been returned without damage.

PayPal credits the refund according to how the original payment was made. If you used a credit card, PayPal credits your credit card. If you used a funding source other than a credit card, your PayPal balance will receive the credit. Please note, refunds to credit cards can take up to 30 days to appear on your statement.

2) Credit Card

If you made an order and paid by credit card(Visa/Master), the credit card transaction will be automatically cancelled. However, period for refund may differ depending on the credit card company.

Many credit card companies have in their terms that they have the right to take few weeks to credit your account with a refunded amount.

Even if your credit card company already charged you the fund, you don't have to worry about the refund. Your credit card company deducts it from next card billing amount.

(Or if you have an online account for that credit card, you might see the refunded amount already but it may still be being processed.)

※ Important: If the refund has been delayed after 60days of making a payment, you should get the refund to your Qaccount.

3) QAccount (Cash Balance)

Whether you have used the Qoo10-Protected Cash Transfer, Real time Cash transfer via I-banking (e-Nets) or QAccount as transaction method, your money will be refunded into cash balance of QAccount.

Once the money is refunded to your QAccount, you can do shopping with your cyber money on the condition that the balance amount is higher than the product's price you wish to purchase. If you want to withdraw the fund in Gaccount, go to My Qoo10 > Qaccount > Withdrawal to request for the withdrawal from Q·account into your personal bank account.