Beyond the Elves: Making Intelligent Agents Intelligent

Abstract

The goal of the Electric Elves project was to develop software agent technology to support human organizations. We developed a variety of applications of the Elves, including scheduling visitors, managing a research group (the Office Elves), and monitoring travel (the Travel Elves). The Travel Elves were eventually deployed at DARPA, where things did not go exactly as planned. In this article, we describe some of the things that went wrong and then present some of the lessons learned and new research that arose from our experience in building the Travel Elves.