Gartner Market Guide for AIOps Platforms, August 2017

Many IT operations teams are already using AI operations (AIOps) technologies that leverage big data and machine learning for IT operations monitoring. Now some IT operations are beginning to use AIOps platforms for IT service desk and automation as well.

But how should you deploy these platforms, and when?

“Infrastructure and operations leaders should begin the deployment of such platforms to enhance performance monitoring now, but plan extension to service desk and automation over the next five years,” according to this Gartner Market Guide.

Highlights include:

A generation of platforms that combine both big data and analytics is emerging.

By 2022, 40% of all large enterprises will combine big data and machine learning functionality to support and partially replace monitoring, service desk and automation processes and tasks, up from 5% today.