I talked to GM customer care today and they told me that GM is switching wheel manufactures and they did not have a timeline of when they would be able to replace my wheel. A regional rep is suppose to contact me to discuss my options, I don't know if this affects the black wheels.

She implied that the wheels had a defect of some kind, being the reason they were switching manufactures. She was very hard to understand, I'm not sure what country I was talking to.

This is a continuation of "Chrome wheels on nationwide backorder" thread, I wanted to identify the wheel correctly as not to offend anyone.

The rep called me today, basically she just wanted to say that she would be managing my case moving forward, she offered no information because she said she had to familiarize herself with my claim.

The best thing that came out of the call was she thought the case involve a tire instead of the wheel, I like to think that she would had figured it out eventually, it's strange that something as simple as a wheel replacement that everyone agree's was a warranty issue is getting so complicated that I need a case worker.

Hopefully nobody ends up with a damage wheel that makes their car undrivable.

The rep called me today, basically she just wanted to say that she would be managing my case moving forward, she offered no information because she said she had to familiarize herself with my claim.

The best thing that came out of the call was she thought the case involve a tire instead of the wheel, I like to think that she would had figured it out eventually, it's strange that something as simple as a wheel replacement that everyone agree's was a warranty issue is getting so complicated that I need a case worker.

Hopefully nobody ends up with a damage wheel that makes their car undrivable.

I am confused Ashley...why would you be asking him to keep you updated on this? Are you not GM Customer Assistance? Is there a barrier in the organization between you and GM Customer Care?

BIGBLKZL1,

I am customer assistance. In this case, ZL12013 already has an agent handling the concern. However, as a representative on this forum I like to stay informed on customer issues. I hope this helps to clarify.

The rep called me yesterday, she had no new info, just said she was calling to keep me informed.

She said she would call me back Monday unless she finds something out before then. She also said the dealer had until Monday to respond, I asked respond to what, I said there's no dispute with the dealer.

I asked if the wheels were on backorder, and she said she couldn't answer that until she talks to the dealer.

I called the dealer today to see if there was any progress on the wheel, I asked to talk to the parts guy that I been in contact with the last few weeks, he was on the phone so I left my information with another parts guy who told me he would call me back.

When I received a call back it was the service advisor I originally spoken with, he told me that GM was requiring pictures and I needed to bring the car back, the temperature was in the low 30's today and it is a 60 mile drive round trip. I asked if I could take the pictures and email them to him, he said fine. He said he never heard anything about cold weather affecting the tires, I told him that goodyear had a bulletin about it.

I am officially starting over with the warranty process, I guess GM did not trust the dealers opinion about the wheel. I tried calling the GM rep today but she didn't answer and did not return my call. The dealer and the GM rep clearly are not on the same page, this is the first GM product that I had in about 20 years and I have to say that I received better service with Ford over the years.

I called the dealer today to see if there was any progress on the wheel, I asked to talk to the parts guy that I been in contact with the last few weeks, he was on the phone so I left my information with another parts guy who told me he would call me back.

When I received a call back it was the service advisor I originally spoken with, he told me that GM was requiring pictures and I needed to bring the car back, the temperature was in the low 30's today and it is a 60 mile drive round trip. I asked if I could take the pictures and email them to him, he said fine. He said he never heard anything about cold weather affecting the tires, I told him that goodyear had a bulletin about it.

I am officially starting over with the warranty process, I guess GM did not trust the dealers opinion about the wheel. I tried calling the GM rep today but she didn't answer and did not return my call. The dealer and the GM rep clearly are not on the same page, this is the first GM product that I had in about 20 years and I have to say that I received better service with Ford over the years.

When I tried to order my rim (curb rashed), had to provide proof of damage along with proof of ownership for ZL1....but still no luck, GM said only for cars being currently built or wrecked rims? I was also told to check every 30days.

When I tried to order my rim (curb rashed), had to provide proof of damage along with proof of ownership for ZL1....but still no luck, GM said only for cars being currently built or wrecked rims? I was also told to check every 30days.

The main problem I'm having is I been told a lot of things, I really don't know what to believe at this point. I might just look into aftermarket wheels once this gets cleared up. I notice that tire rack has more choices every month.

MY BLACK WHEEL WAS DAMAGED IN SHIPMENT.
DEALER SAYS NATIONAL BACK ORDER
BEEN 7 WEEKS AND COUNTING
SPOOKYGUNNER

It has been 5 weeks, has anyone been able to get a wheel replaced. The rep calls me every week just to tell me she has no new information. It is hard to be patient when they don't offer you any information at all.

I do feel for the dealer, it has to be hard to build a new customer base when they don't get any support from GM.

One last update my wheel came in today, I have an appointment to have it installed tomorrow. The roads still have a fair amount of salt on them, I'm not crazy about taking it out tomorrow but the weather is going to be near 50 and I can wash the car. The dealer did the best they could, they can't force GM to send them a wheel, my opinion of GM has changed I think they have a disconnect with the customers after the sale.

When new cars are being deliver to dealers with the wheels on the cars it hard to say there are none available, when I talked to them this week I basically to them to f... off, didn't want to hear their excuses anymore, it sounded like bla bla bla but 3 days later my wheel showed up.

I feel fortunate that has been my only problem, I read about a few people having more serious problems, wish you guys the best of luck. I still love the car just not GM so much.

One last update my wheel came in today, I have an appointment to have it installed tomorrow. The roads still have a fair amount of salt on them, I'm not crazy about taking it out tomorrow but the weather is going to be near 50 and I can wash the car. The dealer did the best they could, they can't force GM to send them a wheel, my opinion of GM has changed I think they have a disconnect with the customers after the sale.

When new cars are being deliver to dealers with the wheels on the cars it hard to say there are none available, when I talked to them this week I basically to them to f... off, didn't want to hear their excuses anymore, it sounded like bla bla bla but 3 days later my wheel showed up.

I feel fortunate that has been my only problem, I read about a few people having more serious problems, wish you guys the best of luck. I still love the car just not GM so much.

We certainly apologize for the frustrations. I can set up a case with us to document the feedback. Just let me know via PM if you would like us to.

I tried to order a set of 4 bright polished 5-spoke wheel back in Dec 2012.
I was notified on Jan. 11, 2013 that GM was not accepting my order
because the wheels are on constraint and are being made and used
only for:
1. ZL1 production
2. Damaged wheels (proof of damage is required)
3. Stolen wheels (police report must be submitted etc.)

No estimate was given when the 5-spokes would be available for other
purposes/or sale.

Looks like I will have to black powder coat my original bright 5-spokes.

im working with my dealer right now to get the black 10 spokes.. i cant stand the look of the bright 5 spokes...and im not crazy about them powdercoated in black. I just think GM is really screwing around with these wheels. They should really straighten it out, a lot of people, including myself are after these wheels!

im working with my dealer right now to get the black 10 spokes.. i cant stand the look of the bright 5 spokes...and im not crazy about them powdercoated in black. I just think GM is really screwing around with these wheels. They should really straighten it out, a lot of people, including myself are after these wheels!

You'd be amazed how they look powercoated, especially in person(when its clean and not raining, lol)