Visitor downloads

Give your friends, family, or clients the power to download an entire gallery themselves. This is a great way to digitally share and deliver lots of photos and videos from an event.

To allow visitor downloads, first navigate to the gallery you want to make downloadable. Click Customize > Gallery Settings and select the Photo Protection tab. Turn the “Download Buttons” option “On” to enable visitor downloads of your original images.

You can choose to password-protect your visitor downloads, too. Turn the “Require Download Password” option “On” to create a password your visitors will need to enter before they can download your original photos. The password is whatever you’d like it to be! And you can change it any time.

Enabling visitor downloads for a gallery will add a Download All button to that gallery (a little downward-facing arrow). Your visitors simply need to click that button and follow the on-screen prompts to verify their email address so we can deliver the photos to them digitally in .zip files.

Gotcha: Your gallery needs to have 3 or more photos or videos in it for the Download button to appear.

Once the gallery is ready for download, you’ll receive a link to download your .zip file. If you’re still browsing the gallery when your file becomes ready, you’ll see a pop-up notification.

But you don’t need to hang around waiting for it. We’ll also send an email with the download link. These links will expire automatically after two weeks to help keep your photos safe and reduce storage of stale files in case you make changes to the gallery. Your visitors can request a fresh link any time!

If your gallery has a lot of photos, your download will be split into several .zip files to help speed up downloading. Just click each link that appears to ensure you grab every .zip file.

If the .zip files are very large, your browser will handle them in parts as well, so you may see temporary file extensions until the full .zip has been downloaded (unconfirmed.crdownload in Chrome and filename.zip.part in Firefox). These temporary filenames will disappear and become the regular .zip file once the download is fully complete. So wait until the download finishes before attempting to open the .zip file.

Note: For new galleries on Basic and Power accounts, visitor downloads will default to “On” unless you use a Quick Setting with it toggled off. For other account levels, this feature will default to “Off” for new galleries.