Terms & Conditions

Terms & Conditions

Pet Home Visit &/or Pet Minding/House Sitting Terms and Conditions

1. Liability Policies:

Pet Amigos agree to provide services stated in this contract in a reliable and trustworthy manner. In consideration of these services and as an express condition thereof, the client expressly waives any and all claims against Pet Amigos unless arising from gross negligence on the part of Pet Amigos. Client agrees to notify Pet Amigos of any concerns within 24 hours of returning home.
Pet Amigos cannot be responsible for pets that bite, suffer an accidental death or escape from faulty fencing or from inside the home due to faulty screens, doors, etc.
Pet Amigos cannot be responsible for any complications pets may suffer or actions of pets while they are unattended.
Pet Amigos shall not be held responsible for the loss, injury, death, or actions of any pet that the client has let outside or has instructed Pet Amigos to allow outside while sitter is not there. This includes pets with doggie doors and outdoor pets.
The client understands that all pets (where appropriate) must have a veterinarian and must be up to date on all vaccinations. Client agrees to reimburse Pet Amigos for all costs (including, but not limited to, medical care and lost wages) associated with contracting any ailments while exposed to pet(s).
Pet Amigos will not sit for acutely ill animals or those with uncontrolled medical conditions. We suggest the pet be boarded with a vet.
Pet Amigos does not accept aggressive animals. Client agrees to be responsible for all costs (including, but not limited to, medical care, solicitor fees, etc) if client’s pet should bite another person or animal.
Pet Amigos will not walk unruly or untrained dogs or dogs that choke themselves on their leash. All pets must be walked on a leash, no exceptions.
Pet Amigos does not diagnose, prognose, or make therapy decisions, nor does it offer veterinary services. Any veterinary/medical concerns will be referred to a veterinarian.
Client authorises Pet Amigos to obtain the services of a locksmith should a key/garage opener malfunction. Client is responsible for all charges.
Job sharing is not covered under our insurance. We cannot be responsible for your pet or home if another service provider enters your property while we are not there.
Pet Amigos cannot be held responsible for any damage cost to lawn, plants, or any outside furniture.
Pet Amigos will not be responsible for the death or damage of any indoor or outdoor plants for any reason.
Pet Amigos will not be responsible for the loss of any rubbish or recycle receptacles due to wind or any act of nature.
Pet Amigos will not be responsible for any damage (inside or out) due to any act of nature.

Cancellation Policy: Any bookings cancelled with…

Less than 48 hours notice from commencement start date will have money forfeited for first two days of booking. Credit* or refund for remaining days.
48 hours or more notice from start date ……credit* or refund given less $20 admin fee. *Credits are redeemable within 6 months on any Services. Pet Amigos can deny or terminate services due to safety concerns, financial concerns or inappropriate or uncomfortable situations.
Business Hours:

Business and visiting hours fall between the hours of 8 a.m. and 9 p.m. and services are usually completed during this time unless we are behind schedule. Pet Amigos will not accept time specific calls as we cannot guarantee specific times accurately. A three hour window is acceptable. Please note – Overnight service hours fall between 7 p.m. and 7 a.m.

2. Emergencies:

Client agrees to authorise Pet Amigos to handle any emergencies that may arise. Pet Amigos will make every effort to contact client, however client gives Pet Amigos authority to act in the pet’s/home’s best interest and be available at an hourly rate of $30.
Pet Amigos requires you to have a responsible party to take care of your pet(s) in the event of unforeseen circumstances such as illness and in the event of inclement weather or a natural disaster. It is best your emergency contact is a neighbour so they can reach your home. Pet Amigos is not responsible for pets in these circumstances.

3. Booking & Payment Arrangement:

Bookings need to be made early to avoid disappointment and no later than 14 days before commencement of service date. Full payment for all bookings is required at time of making booking. Only once full payment has been received by Pet Amigos and a confirmation has been received by client, is the booking confirmed. In the event of additional unforeseen visits or other costs (such as food, supplies, or vet fees), this unforeseen payment is expected within 5 days of the completion of services or a late charge of $20 will be applied.

Dog Walking Terms and Conditions

1) Liability Policy:

Pet Amigos agree to provide services stated in this contract in a reliable and trustworthy manner. In consideration of these services and as an express condition thereof, the client expressly waives any and all claims against Pet Amigos, unless arising from gross negligence on the part of Pet Amigos.
Pet Amigos cannot be held responsible for pets that cause damage to furniture, carpet, flooring/woodwork, walls, etc. while walker is not present.
Pet Amigos cannot be responsible for pets that bite, suffer an accidental death or escape from faulty fencing or from inside the home due to faulty screens, doors, etc.
Pet Amigos cannot be responsible for any complications pets may suffer or actions of pets while they are unattended.
Pet Amigos shall not be held responsible for the loss, injury, death, or actions of any pet that the client has let outside or has instructed the walker to allow outside while walker is not present. This includes pets with doggie doors and outdoor pets.
The client understands that all pets (where appropriate) must have a veterinarian and must be up to date on all their vaccinations. Client agrees to reimburse Pet Amigos for all costs (including, but not limited to, medical care and lost wages) associated with contracting any ailments while exposed to pet(s).
Pet Amigos does not accept aggressive animals. Client agrees to be responsible for all costs (including, but not limited to, medical care, solicitor fees, etc) if client’s pet should bite another person or animal.
Pet Amigos will not walk unruly or untrained dogs or dogs that choke themselves on their leash. All pets must be walked on a leash, no exceptions.
Pet Amigos does not diagnose, prognose, or make therapy decisions, nor does it offer veterinary services. Any veterinary/medical concerns will be referred to a veterinarian.

2) Cancellation Policy:

Cancellations must be received within 24 hours of scheduled visit in order to be credited for the daily walk fee. Pet Amigos reserves the right to deny service or terminate service because of safety concerns, financial concerns, or inappropriate or uncomfortable situations.

3) Business Hours:

Business and visiting hours fall between the hours of 8.30 a.m. and 5 p.m. and services are usually completed during this time unless we are behind schedule. Pet Amigos will not accept time specific calls as we cannot guarantee specific times accurately. A two hour window is acceptable.

4) Emergencies:

Client agrees to authorise Pet Amigos to handle any emergencies that may arise. Pet Amigos will make every effort to contact client. In the event client cannot be contacted, client authorises Pet Amigos to use their best judgment and to be available at an hourly rate of $30 to oversee the circumstances.
Pet Amigos requires you to have a responsible party to take care of your pet(s) in the event of unforeseen circumstances such as illness and in the event of inclement weather or a natural disaster. It is best your emergency contact is a neighbour so they can reach your home. Pet Amigos is not responsible for pets in these circumstances.

5) Booking & Payment Arrangement:

Bookings need to be made early to avoid disappointment and no later than 14 days before commencement of service date. Full payment for all bookings is required at time of making booking. Only once full payment has been received by Pet Amigos and a confirmation has been received by client, is the booking confirmed. In the event of an emergency all vet fees for this unforeseen payment is expected within 5 days of the completion of services or a late charge of $20 will be applied.