Quicken Discontinuation Policy

Updated: 1/30/2015 | Article ID: GEN82218

Online services -- which includes downloading your transactions and balances from your bank, online bill pay, and live support -- are available for the current version and the two prior year versions. We do our best to let you know in advance when these services are no longer available for your version, including mail or e-mail notifications, in-product notifications and on our website.

As a Quicken for Windows customer using the 2012 product, your online services will expire April 30th 2015. You can continue to use your Quicken product, however you won't be able to continue using online services and live support. For questions regarding the Quicken Discontinuation Policy, view our Commonly Asked Questions below.

If you are currently using an older version of Quicken and do not need live support or services, your product will continue to work -- no upgrade necessary. In order to enjoy the full power of Quicken and maintain uninterrupted access to your services, you will need to upgrade to a current version of Quicken.

Commonly Asked Questions

What will happen to my existing data when I upgrade to Quicken 2015 for Windows?

We do the work for you and move your data to the newer version of Quicken. It's called conversion, which makes your data compatible with the newer program's data standards. It's an automatic process that happens as soon as you open your old data file in the new version of Quicken.

Why upgrade now?

When you upgrade to a current version of Quicken, you can continue to take hold of your financial freedom and gain the most benefit Quicken products have to offer. Just take a look at the list of product enhancements in Quicken 2015 for Windows.

Why did I receive the Quicken Service Discontinuation notice?

We sent you the notice to let you know your access to online services and live technical support through your copy of Quicken 2012 for Windows will be discontinued. As of April 30, 2015 online services and live technical support will no longer be available for this version of Quicken. If, however, you are not subscribed to online services or do not need live technical support, your copy of Quicken 2012 will continue to work.

What Quicken 2012 services will be discontinued on April 30, 2015?

The following services to Quicken 2012 for Windows will be discontinued on April 30, 2015:

What if I do not upgrade before the service discontinuation date?

As of April 30, 2015, online services will no longer work for Quicken for Windows 2012. When you upgrade to a newer version, your services will be fully reinstated. While you can upgrade after the discontinuation date, in order to get the most benefit from Quicken products we would like to help you upgrade to the latest release as soon as possible.

If you do not need access to live technical support or online services, you can continue to run your existing version of Quicken.

What are my options to prevent my services from being discontinued?

The best way to ensure you get the latest product benefits and full access to technical support and online services is to upgrade to Quicken 2015.

I received this notice but I already upgraded to a later version. How does this affect me?

If you receive this notice and have already upgraded then you're good to go. We hope you continue to enjoy your latest version of Quicken.

How do I know which version of Quicken I am currently using?

If you use Quicken for Windows: Select the Help menu and select About Quicken.

If you use Quicken for Mac: Select the Quicken menu and select About Quicken for Mac.

I use a Mac. Will my version of Quicken Essentials or Quicken for Mac 2005, 2006, 2007 or 2015 be discontinued?

Quicken for Mac 2005 and Quicken Essentials for Mac will be discontinued on April, 30 2015. Quicken for Mac 2006, 2007 and 2015 will not be discontinued.

Was my Quicken Rental Property Manager v2 discontinued?

We discontinued live technical support for Quicken Rental Property Manager v2 on April 30, 2011. Find out how to convert your existing data to Quicken Rental Property Manager 2015.

If you do not need live technical support, your product will continue to work as it does today.

Why did I receive an email that my online services are being discontinued?

Maintaining server access for multiple products and versions is very costly for financial institutions, service providers, and data centers. Online services are routinely discontinued after 3+ years of product life to keep the costs to everyone more reasonable.

Only the online services for Quicken are discontinued. You can continue to use your product, without downloading data from your banks. Reports, Planners, Budgets, manual transactions, etc. will still function.

If you have already updated to the latest version of Quicken, you can disregard this message; your online services will not change.

More info for Quicken for Windows Customers using discontinued products

As of April 30, 2015, in accordance with the Quicken discontinuation policy, online services1 and live technical support will no longer be available for Quicken 2012 for Windows users.