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On arrival, every guest will find a range of products and services aimed at each member of the family in the different types of rooms.

In the Family Suite, a premium room with one or two bedrooms, guests will enjoy the exclusive RedLevel services and Clarins toiletries for adults and children (shampoo, lotion, baby oil and cologne), a child’s dental kit, child’s bathrobe and slippers, a toy and bubble bath. These rooms are equipped with a DVD player, a family movie menu, a welcome kit for children (colouring book, paints, swimming goggles and armbands, children’s card games and fruit gums), a video console on demand with a video games menu and a minibar with products suitable for the whole family.

At the Gran Meliá resorts, families are provided with the services of a hotel concierge who is responsible for children’s entertainment and will help with the planning of the parents’ activities. These include options for children without their parents, parents without their children and workshops or sporting activities for all guests, whatever their age is.

RedLevel families can make use of a dedicated zone, in other areas of the hotel such as the pool, where special attention will be given to the little ones, pool amenities, towel replacement and pool-concierge service, as well as magazines, newspapers and books.

Other “RedLevel for Families” services include a family water ritual in the spa, priority booking for activities and restaurants, and collection of children to take them to the Kids Club.

This summer, the Gran Meliá Fénix (Madrid), Gran Meliá Don Pepe (Marbella) and Gran Meliá Palacio de Isora (Tenerife) hotels are offering special packages for accommodation within the RedLevel for Families programme.

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