​Excess baggage​

Please note for tickets issued from February 02,
2015 changes to excess baggage charges and baggage allowances may apply.​

Any excess weight above the free baggage allowance
is considered excess baggage and can only be tr​ansported by paying an
additional fee. Overweight, oversize and additional items travel subject
to available space on the aircraft. The Airline will make every effort
to ensure that baggage registered with a Conditional/Standby bag label
arrives on the same flight as the passenger.

However, due to limitations of the operation,
there is a possibility that baggage will not be transported on the same
flight as the passenger and will be sent on the first flight with
available capacity within 4 days following the arrival date at the final
destination for a domestic flight or 8 days later for an international
flight.

​

If this applies to you, you can tell us which pieces must be shipped as a priority. Then you should contact the baggage office in your city who will tell you when you can pick it up. We cannot offer compensation for delayed baggage labeled Conditional/Stand by baggage if it is delivered within the established time.

Please report any irregularity concerning Conditional/Standby baggage to either the airport baggage office where you are, the baggage call centeror Baggage locator.

Please note we cannot offer compensation for delayed luggage labeled Conditional/Stand by baggage if it is delivered within the established time.

Excess baggage charges

Get to know the charges which apply for excess baggage according to
your travel route. Charges are subject to change without prior notice; if a
piece of baggage in the free baggage allowance ​is oversize or overweight
the highest charge will apply.

If you're traveling with a Super Promo​fare, on flights within Colombia and within Central America the service costs double.​

Flights within Colombia and Peru

Larger than 158 cm (62 inches) and less than or equal to 230 cm (90.5 inches).

USD 50.00 - COP 100,000

For each piece

Overweight

A maximum excess of 45 kg is permitted (100 lbs).

USD 2.5​0 - COP 5,000

Per additional kg

Extra piece

Weighing less than or equal to 23 kg(50 lbs) and dimensions up to (62 inches).

USD 40.00 - COP 100,000

Per piece

Weighing over 23 kg (50 lbs) and less than or equal to 100 lbs (45 kg) and dimensions of 230 cm (90.5 inches).

USD 70.00 - COP 200,000

Per piece

Flights within Colombia with a Super Promo fare

Category

Dimension

Charge*

Oversize

Larger than 158 cm (62 inches) and less than or equal to 230 cm (90.5 inches).

COP 200,000

For each piece

Overweight

A maximum excess of 45 kg is permitted (100 lbs).

USD COP 10,000

Per additional kg

Extra piece

Weighing less than or equal to 23 kg(50 lbs) and dimensions up to (62 inches).

COP 200,000

Per piece

Weighing over 23 kg (50 lbs) and less than or equal to 100 lbs (45 kg) and dimensions of 230 cm (90.5 inches).

COP 400,000

Per piece

Flights within Ecuador

Category

Dime​nsion

Charge*

Oversize

Over or equal to 158 cm (62 inches) and less than or equal to 230 cm (90.5 inches)​​.

USD 50

For eache piece​

Overweight​

Over or equal to 24 kg (51 lb) and less than or equal to 45 kg (100 lb).​ (100 libras).

USD 20 For each piece

Extra piece​

Weight less than or equal to 23 kg (50 lb) and dimensions up to 158 cm (62 inches).​

USD 20

For each piece

Weight over than or equal to 23 kg (50 lb) and less than or equal to 45 kg (100 lb) and dimensions up to 230 cm (90.5 inches).

USD 40

For each piece

*Plus
applicable taxes.

​

Pieces checked that weigh 46 kilograms or more (101 lbs) or the sum of their external dimensions (height + length + width) is greater than 230 cm (90.5 inches) will not be accepted as checked baggage, in which case you should contact our cargo department.​

Please note:

For flights from Brazil to the United States, Mexico, Europe and from the United States, Mexico and Europe to Brazil: when there are additional pieces, excess baggage, oversize or overweight baggage, the United States, Mexico and European policies will apply.

For flights to and from Europe: pieces weighing equal to or greater than 33 kg​(71 lbs) or the sum of the exterior dimensions (length + height + width) is greater than 230 centimeters (90.5 inches) will not be accepted as checked baggage. To transport pieces that are not accepted as baggage, you should contact our cargo service.

For all regions:pieces weighing greater than or equal to 46 kg (101 lbs) or the sum of the exterior dimensions (length + height + width) is greater than 230 centimeters (90.5 inches) will not be accepted as checked baggage. To transport the pieces that are not accepted as baggage, you should contact our cargo service.

Latin America

Type

Size/Weight

Fee*

Oversize

Over 158 cm (62 inches) and less than or equal to 230 cm (90.5 inches) in combined length, width, and height.

USD 130

Overweight in combined pieces

Over 32 kg (70 lbs) and less than​ or e​qual to 45 kg ().

USD 30Combined weight

Overweight per Piece**

Over 23 Kg (50 lbs) and less than 32 Kg (70 lbs).

USD 75Per piece

Over 32 Kg (70lbs) and less than 45 Kg (100 lbs).

USD 150Per piece

Extra piece

Weighs less than or equal to 23 kg (50 lbs) and up to 158 cm (62 inches) in combined length, width, and height.

USD 150For each piece

Weighs over 23 kg (50 lbs) and less than or equal to 32 kg (70 lbs) and
up to 158 cm (62 inches) in combined length, width, and height.

USD 200For each piece

Weighs over 32 kg (70 lbs) and less than or equal to 45 kg (100 lb)
and combined length, width and height greater than 158 cm (62 inches)
but less than or equal to 230 cm (90.5 inches).

USD 250For each piece

Flights within Central America with Super Promo fare

Type

Size/Weight

Fee*

Oversize

Over 158 cm (62 inches) and less than or equal to 230 cm (90.5 inches) in combined length, width, and height.

USD 260Per piece

Overweight in combined pieces

Over 32 kg (70 lbs) and less than​ or e​qual to 45 kg ().

USD 60Combined weight

Overweight per Piece**

Over 23 Kg (50 lbs) and less than 32 Kg (70 lbs).

USD 150Per piece

Over 32 Kg (70lbs) and less than 45 Kg (100 lbs).

USD 300Per piece

Extra piece

Weighs less than or equal to 23 kg (50 lbs) and up to 158 cm (62 inches) in combined length, width, and height.

USD 300For each piece

Weighs over 23 kg (50 lbs) and less than or equal to 32 kg (70 lbs) and
up to 158 cm (62 inches) in combined length, width, and height.

USD 400For each piece

Weighs over 32 kg (70 lbs) and less than or equal to 45 kg (100 lb)
and combined length, width and height greater than 158 cm (62 inches)
but less than or equal to 230 cm (90.5 inches).

USD 500For each piece

*Plus
applicable taxes.

Please note:

For flights from Brazil to the United States, Mexico, Europe and from the United States, Mexico and Europe to Brazil: when there are additional pieces, excess baggage, oversize or overweight baggage, the United States, Mexico and European policies will apply.

For flights to and from Europe: pieces weighing equal to or greater than 33 kg​ (71 lbs) or the sum of the exterior dimensions (length + height + width) is greater than 230 centimeters (90.5 inches) will not be accepted as checked baggage. To transport pieces that are not accepted as baggage, you should contact our cargo service.

For all regions:pieces weighing greater than or equal to 46 kg (101 lbs) or the sum of the exterior dimensions (length + height + width) is greater than 230 centimeters (90.5 inches) will not be accepted as checked baggage. To transport the pieces that are not accepted as baggage, you should contact our cargo service.

Flights between North America (United States, Mexico and
Canada) to South America and the Caribbean​

The following charges apply for tickets issued from May 1,
2014

Type

Size/Weight

​Current charge**

Oversize

Over 158 cm (62 inches) and less than or equal to 230 cm (90.5 inches)

USD 130 For each piece

Overweight

Over 23 kg (50 lbs) and less than or equal to 32 kg (70 lbs).

USD 90***For each piece

Over 32 kg (70 lbs) and less than or equal to 45 kg (100 lbs).

USD 150 For each piece

Extra piece

Less than or equal to 23 kg (50 lbs) and size (when you total the length+width+height) of up to 158 cm (62 inches).

USD 175 For each piece

Over 23 kg (50 lbs) and less than or equal to 32 kg (70 lbs) and size
(when you total the length+width+height) of up to 158 cm (62 inches).

USD 200For each piece

Over 33 kg (70 lbs) and less than or equal to 45 kg (100 lbs) and size
(when you total the length+width+height) over 158 cm (62 inches) but
less than or equal to 230 cm (90.5 inches)​

USD 250For each piece

**Plus applicable taxes.

***This charge does not apply for travel between the United States and Brazil.​

The following charges apply for
tickets issued from February 02, 2015 starting travel on February 02, 2015

Type

Size/Weight

​Current charge*

Oversize

Over 158 cm (62 inches) and less than or equal to 230 cm (90.5 inches)

USD 130 For each piece

Charge for second piece

Less than or equal to 23 kg (50lb)

USD 30**For first piece

​Overweight first or second bags​

​Over 23 kg (50 lbs) and less than or equal to 32 kg (70 lbs).

Over 32 kg (70 lbs) and less than or equal to 45 kg (100 lbs).

​USD 90***For first or second piece

USD 150***For first or second piece​

Extra piece

Less than or equal to 23 kg (50 lbs) and size (when you total the length+width+height) of up to 158 cm (62 inches).

USD 150 For each piece

Over 23 kg (50 lbs) and less than or equal to 32 kg (70 ​lbs) and size
(when you total the length+width+​height) of up to 158 cm (62 inches).

USD 200For each piece

Over 32 kg (70 lbs) and less than or equal to 45 kg (100 lbs) and size
(when you total the length+width+height) over 158 cm (62 inches) but
less than or equal to 230 cm (90.5 inches)​

USD 250For each piece

​*Plus applicable taxes.**The second piece will keep its priority status .***The charges apply individually, if the second piece weighs up to 32 kg (70 lbs) you will only have to pay USD 90 for it.​​

Please note:

For flights from Brazil to the United States, Mexico, Europe and from the United States, Mexico and Europe to Brazil: when there are additional pieces, excess baggage, oversize or overweight baggage, the United States, Mexico and European policies will apply.

For flights to and from Europe: pieces weighing equal to or greater than 33 kg​ (71 lbs) or the sum of the exterior dimensions (length + height + width) is greater than 230 centimeters (90.5 inches) will not be accepted as checked baggage. To transport pieces that are not accepted as baggage, you should contact our cargo service.

For all regions:pieces weighing greater than or equal to 46 kg (101 lbs) or the sum of the exterior dimensions (length + height + width) is greater than 230 centimeters (90.5 inches) will not be accepted as checked baggage. To transport the pieces that are not accepted as baggage, you should contact our cargo service.

​

​​
​​​​​​​

​​​​

Europe

Category

Dimensión

Chargue*

Oversize

From AmericaLarger than 158 cm (62 inches) and less than or equal to 230 cm (90.5 inches).

USD 100

For each piece

From Spain

Larger than 158 cm (62 inches) and less than or equal to 230 cm (90.5 inches).

From London

Larger than 158 cm (62 inches) and less than or equal to 230 cm (90.5 inches).

EUR 100

For each piece

GPB 60

For each piece

Overweigh

From America

Over 23 kg (50lbs) and less than or equal to 32 kg (70lbs).

USD 70

Per piece

From Spain

Over 23 kg (50lbs) and less than or equal to 32 kg (70lbs).

From London

Over 23 kg (50lbs) and less than or equal to 32 kg (70lbs).

EUR 50

Per piece

GPB 45

Per piece

Extra piece

From America

Weighing 23 kg (50 lbs) or less and dimensions up to 158cm (62 inches).

USD 200

Per piece

From Spain

Weighing less than or equal to 23 kg (50 lbs) and dimensions up to 158 cm (62 inches).

From London

Weighing less than or equal to 23 kg (50 lbs) and dimensions up to 158 cm (62 inches).

EUR 150

Per piece​

GPB 120

Per piece​

From America

Weighing between 23 kg (50 lbs) and less than or equal to 32 kg (70 lbs) and dimensions up to 230 cm (90.5 inches).

USD 270

Per piece​

From Spain

Weighing over 23 kg (50 lbs) and less than or equal to 32 kg (70 lbs) and dimensions up to 230 cm (90.5 inches).

From London

Weighing over 23 kg (50 lbs) and less than or equal to 32 kg (70 lbs) and dimensions up to 230 cm (90.5 inches).

EUR 200

Per piece

GPB 165

Per piece

*Plus
applicable taxes.

Please note:

For flights from Brazil to the United States, Mexico, Europe and from the United States, Mexico and Europe to Brazil: when there are additional pieces, excess baggage, oversize or overweight baggage, the United States, Mexico and European policies will apply.

For flights to and from Europe: pieces weighing equal to or greater than 33 kg​ (71 lbs) or the sum of the exterior dimensions (length + height + width) is greater than 230 centimeters (90.5 inches) will not be accepted as checked baggage. To transport pieces that are not accepted as baggage, you should contact our cargo service.

For all regions:pieces weighing greater than or equal to 46 kg (101 lbs) or the sum of the exterior dimensions (length + height + width) is greater than 230 centimeters (90.5 inches) will not be accepted as checked baggage. To transport the pieces that are not accepted as baggage, you should contact our cargo service.​