Eventbrite, and certain approved third parties, use functional, analytical and tracking cookies (or similar technologies) to understand your event preferences and provide you with a customised experience. By closing this banner or by continuing to use Eventbrite, you agree. For more information please review our cookie policy.

Location

Description

Foreword:

Do you create positive, lasting impressions with your clients whenever you interact with them? Have you retained your old clients while attracting potential new ones? If your answer is "NO", then your company’s customer service process may require some improvement. In order to gain loyalty and magnetize potential clients to do business with you, an organization must provide world-class service to them.

In order to create a positive customer satisfaction experience, the organization must provide an exceptional customer service and exceed your customers’ expectations with each interaction. In order to achieve this it is important to ask yourself some questions:

Do you or your staff have the right skill sets to deliver exceptional customer service?

Currently how do you improve your Customer Service Skills and approaches?

Do you strive to continuously improve your customer service?

Do you listen to your customers and their needs?

Do you currently listen effectively to uncover the customer’s true needs?

Are internal customers understood and prioritized?

This Customer Service Training Course is for professionals who want to make a significant contribution to their company’s image or bottom line by consistently providing exceptional customer service to their clients.