I lost my SIM and/or my phone, what do I do?

First of all, breathe and don’t panic. You can deactivate your SIM by letting us know you’ve lost your phone/SIM via Live Chat on our website. After that, you can place an order for a replacement SIM, which will take up to 3 working days. Once you’ve received your SIM, activate it from the Yoodo app to gain access to your plan once more.