CEO Message - January/February 2019

Written on 31 December 2018.

Looking forward to 2019

Happy New Year! While we look forward to another great year in 2019, I am very proud of the accomplishments our team completed in 2018. We delivered on four new exchanges being built out to Fiber to the Home in 2018, Box Elder, Harlowton, Melville, and Simpson! We listened to our members and have some exciting new offerings.

Introduced in 2018, Advanced Wi-Fi is one of our great new services. If you sign up for Triangle’s Advanced Wi-Fi, we install a state-of-the-art router, assess the signal in your home, check for interference to make sure you have coverage throughout your entire home. Not to mention 24/7 support and advanced security measures. Save yourself the headache of your family complaining about not having a Wi-Fi signal and give us a call.

Our Customer Experience Representatives have been hearing it for years, “Why can’t I have just Internet?” We understood your frustration. With federal regulations changing and our expanding fiber network, Triangle jumped at the chance to offer an Internet Only service to our members. There are two options, measured and unlimited. On the measured side you select the speed from one of our three speed tiers and you are billed on what you use. The other option is unlimited, you do receive more speed and have an unlimited amount of usage. If you are interested, give our Customer Experience Team a call and they can help you figure out if this service is right for you.

Fiber, we talk about the importance of it all the time. Getting fiber across our entire network is important so that you have the best experience possible with services like Internet Only. As of the end of 2018, we have completed fiber upgrades in 24 of our 39 exchanges. We have started the 2019 upgrade process in four more areas including Hobson, Turner, Rapelje and a portion of Big Timber. As I talked about at the annual meeting in October, the cost to bring fiber to all our members is high. This is especially true in areas where there is a lower population with miles between residences and businesses. This has altered how we choose what areas to upgrade. To keep expenses down and meet the federal requirements, we are matching areas that will cost more with areas that will cost less, more populated areas, to stay within our federal guidelines as outlined by the FCC.

In case you missed it, there is an article about your 65th Annual Meeting in this magazine that happened back in October. Thank you to everyone who joined us and hopefully even more of you will join us next year. We are thankful for all of you and our wonderful team here at Triangle will continue to deliver the highest quality of service on your behalf in 2019.