We are totally committed to protecting your security and privacy at House of Williams London. The security of personal and credit card information is our highest priority. Therefore, all payments made through our website are processed by Secure Trading.

When you place an order with us online payment is debited immediately from your card. If a refund is required we will always refund you immediately providing your payment has cleared in our bank account.

Can I pay by any other method?

Yes you can pay by personal cheque. If paying by personal cheque please make cheque payable to Jewellery Cave Ltd, then post your cheque with your order to: House of Williams London (Orders Dept) , 48b Hendon Lane, Finchley, London N3 1TT. Please note we do not despatch any items until the cheque has cleared. Please allow 21 days from when we receive your cheque for all items in stock. Some items may take longer if not in stock.

Shipping

What kind of packaging will my items be sent in?

All orders will be supplied in a gift box and packed securely in a padded jiffy bag.

How much does delivery cost?

All orders are sent to UK and EC addresses using the Royal Mail special delivery service, so they are all insured and fully trackable.

To UK mainland addresses and BFPO (orders under £30)£2.50

To UK mainland addresses and BFPO(orders over £30) £5.90

To EC addresses£10.00

To addresses in the rest of the world£25.00

How long will my order take to arrive?

We will email you to let you know your order has been despatched. Please allow 24-48 hours for delivery in the UK and up to 14 days for overseas addresses.

Can I have my order sent to a different delivery address?

Yes, you will be asked for a delivered address when you are in the checkout. The billing address must be the same as the details for the cardholder, but you can specify any address for deliver.

FAQ

Can I change my order?

Yes, you can change your order at any stage providing it has not already been personalised, i.e. your ring made to size or inscription engraved on the items. Should you wish to change your order please contact us as soon as possible on 020 8446 8538. Please have your order number ready.

Can I cancel my order?

Yes, you can cancel your order providing it has not been already been made or engraved. Should you wish to cancel your order please contact us urgently on 020 8446 8538. Please have your order number ready. We will send you a confirmation email confirming that your order has been cancelled and a full refund will be made to your card once your payment has cleared in our bank account.

Can I track my order?

Yes, you can. Simply log in to the My Account area on our website and you will be able to view your order progress. At any time please do not hesitate to contact us 020 8446 8538 if you have a question regarding your order.

Where is my order?

If you have not received your item(s) within the specified delivery time or have a question regarding delivery of your order please do not hesitate to contact us on 020 8446 8538.

My order has arrived damaged. What can I do?

We take great care to pack your item(s) securely and it is extremely rare that something arrives damaged. However should this occur please contact us immediately on 020 8446 8538 or email us at info@howweddingrings.co.uk. We will ask you to return the item(s) as per our returns instructions. Upon receiving the item(s) we will dispatch a replacement. You will be reimbursed for the cost of returning the item(s) to us.

I am a new customer and cannot seem to register my details

Please call us free on 020 8446 8538 or email us at info@howweddingrings.co.uk and we will be happy to assist you with the registration process.

I am a returning customer and cannot log in

Can I be sure that I am buying from an ethical company?

We believe so. As a family business established for almost 40 years, we have always taken our reputation very seriously and we require all of our staff and suppliers to behave in a responsible and ethical fashion. We have a policy on ethical trading and we also support worldwide moves to ban the trade in ”conflict diamonds” and ”dirty gold”. These initiatives should give you the confidence to shop with us, but if you have any further queries, please email info@howweddingrings.co.uk.

I would like more information about a product.

No problem. Simply call us free on 020 8446 8538 or email us atinfo@howweddingrings.co.uk with your question. If you could include the product ID number that is located next to the product this will help us to deal with your enquiry efficiently.

What guarantee comes with the product I am buying?

All products carry a 12 months guarantee. This guarantee protects you against any manufacturing fault but excludes accidental damage and normal wear and tear. This does not affect your statutory rights.

Engraving

Rings have arrived and they are better than I expected.
I am very happy with the rings and would like to thank you for the work you have done.

Richard Jacob 31/08/2015

I just wanted to say big thanks for the two lovely wedding anniversary rings. My wife and I love them so much. You have taken great care about our order, and find us the best solutions. This is fabulous and fantastic service. Thank you so much.
Thero from Cambodia

Nuon So Thero 24/08/2015

Just to let you know we received the rings today, absolutely fab! am so pleased with mine.Thank you for putting together exactly what we wanted, delighted

Linda & Don 17/08/2015

Just wanted to say a big thank you for the finished wedding ring.
Your service from start to finish has been excellent and very helpful. The opportunity to have a replica ring made was extremely useful and was well worth the small cost.
Lisa is over the moon with her finished wedding ring and says it is exactly what she wanted in every detail, the quality is superb and your service first class.
Thanks again for such a lovely ring at a very competitive price and an exceptional service.
I have no hesitation in recommending your service to others.

Andy Judge 11/08/2015

Hi Jonathan, I just wanted to say thank you for my exquisite ring, I love it! It's exactly how I wanted, thank you so much for your advice!
I was so nervous opening the parcel, but I didn't have to be, it's perfect!

Rene 24/07/2015

All our wedding rings are made in our own jewellery workshop on site in our premises.