About Us

About the Ramsey County Emergency Communications Department and its Emergency Communications Center (RCECC)

As the FIRST of the first responders, RCECC operators direct the right help to your emergency. They use the most efficient techniques and technologies to obtain critical information necessary to inform emergency responders of your situation. RCECC operators stand ready to answer your emergency and non-emergency calls 24 hours each day.

Handling approximately one million telephone calls annually, the RCECC is the largest public safety dispatch center in Minnesota and one of the largest in the Upper Midwest region. The RCECC answers 9-1-1 calls and dispatches police, fire and/or medical assistance for all cities in the County, except the City of White Bear Lake. RCECC Operators also answer general information calls to police and fire department numbers in Ramsey County.

The RCECC serves 16 communities, including the City of Saint Paul, with a combined population of approximately 500,000. Nine law enforcement agencies, including the Ramsey County Sheriff’s Department, the Saint Paul Police Department, the State Fair Police Department, and six suburban police departments are dispatched from the RCECC. The RCECC also dispatches nine fire departments. Since the Saint Paul and Maplewood Fire Departments also provide full emergency medical service (EMS), RCECC dispatchers provide pre-arrival instructions as certified emergency medical dispatchers (EMD).

In addition to the emergency communications center, the Ramsey County Emergency Communications Department manages the County’s 800 MHz emergency radio communications system with regional interoperability. The Department ensures the proper functioning of the radio network and over 3,000 radios used by subscriber public safety, public works, public school, public transit, and other agencies.

Our Mission/Vision Statement

The Ramsey County Emergency Communications Department is a dedicated team of communication professionals who provide the critical link between public safety responders and the communities we serve.