In cooperation with various government regulatory agencies, HP has announced an expansion of its June 2016 worldwide voluntary safety recall and replacement program for certain notebook batteries. Additional batteries are affected.

Re: D110 installation issues with Windows 8.1

I'm having the exact same issue. I would desperately appreciate a solution. I tried the solutions listed on the page you listed and neither were relevant - since they both require running the installer, and our problem is that the installer won't complete.

In this thread I have includued a Log collector (that may or may not run People have had varying results) and also instructions on where the install logs are written so that people can collect logs together and then send me a personel message and I will reply to them with an email address to send these logs to.

Please take a look in the other thread and see if this will help you out and maybe you can send me some logs and we can work out what is happening with these installs and upgrades.

Re: D110 installation issues with Windows 8.1

I believe I fixed this. I turned off my antivirus program (I forget if it's Norton or McAfee, it came installed on this Dell laptop) - I assume that turning off the "auto-scan" feature was what mattered. After that, the D110 software installed without a hitch, and I was able to scan documents.

Re: D110 installation issues with Windows 8.1

Just wanted to quickly thank everyone participating in this thread for their suggestions. Tried deactivating my Anti-Virus program and...sadly...there is no change. I will review the the other discussion and submit any relevant logs.