You should inform us via email (enquiry@claudioluglishirts.com) or telephone (+442084501274) before returning, refunding or exchanging a product so as to inform a member of our team to expect your return and to check for replacement items.

RETURN AND REFUND POLICY:

You are entitled to a refund if the item you bought is faulty, does not fit, suit your taste or doesn’t fulfil the description given before you bought.

You should fill out the Returns form document in the package sent to you, with each of the criteria properly filled in.

Claudio Lugli does not provide customers with a pre-paid returns label. You are expected to cover returns at your own reasonable cost (tracked and signed)

We encourage you to try the goods you receive for sizing.

Claudio Lugli operates a 28 days returns/exchange policy, if the goods are in perfect condition, have not been damaged, worn out or washed, smell fouled with the original tags and a valid proof of purchase. In order to be able to exercise your right to a refund or exchange you must send the product back to us so that it is received by us, within 28 days of you receiving the product from us pursuant to your original order.

We advise that you check the garments as soon as they arrive and process your return as soon as possible.