The technical support specialist will troubleshoot and resolve problems for Netop customers in a small support center environment. Will develop and maintain good working relationships with the established customer base in line with company values and expected behaviors.

Job Description: - Answer live incoming phone chat calls as well as emails and respond to customer inquiry to troubleshoot, manage and resolve customer issues. - Assume ownership and responsibility of customer issues and work with development as required to drive to resolution. - Effectively escalate deeper technical issues to appropriate level. - Capture necessary details into case management systems and provide response and resolution within SLA to customer. - Proactively update customers with status and resolution progress. - Work traversal with both development and sales teams to insure best in class service to our customers. - Contribute with product knowledge documentation on Netop knowledge base - Flexibility to work in different shiftsand

Required skills and experience:

Required Skills: -The ideal candidate will possess 3+ years of relevant experience. -The candidate must be highly focused on quality and on providing exceptional service to our customers and partners. -The candidate should present an excellent command of English both speaking and writing skills and an additional language - (French, Danish, etc.). -The successful person will be a team player, highly organized, detail-oriented and able to prioritize and handle multiple tasks simultaneously. -He / She should have positive and customer-oriented attitude above all else and proven ability to work in a fast-paced technical support environment.