April 2007, I contracted services with LogoWorks to design a logo for me. I asked whether they had experience designing caricatures (since I didn't see any on their site) and the first two project managers assured me that they could. They also promised me a 3-day turnaround.

In three days, I did get samples but none of which I liked. The dogs looked liked bears (Boo Boo and Yogi) and they gave me samples with cars that resembled cars a gangster would drive. I called my project manager to let him know that I didn't like the samples, but I ended up speaking with another project manager for some reason. I told him verbally that I didn't like the samples and wanted a refund, but he convinced me that they could revise it to my liking. He also advised that I put my comments in writing based on what he told me to say.
Well, like a complete idiot, I allowed them to attempt a revision, another, and yet another until finally I asked for a refund. It did not dawn on me that I was being tricked into putting the request in writing so that they could say that I was the one who made the request. This way, they would NOT have to acknowledge that they manipulated me into allowing revision after revision. I must have spoken with at least four or five project managers who kept telling me what to say and to put it in writing. I even asked whether they had at least one designer who could draw a "cute", happy dog in caricature form. Of course, they continued to tell me they could. Finally, I told one of the many project managers I had spoken with that this was the last revision, after which I wanted my money back. He told me not to worry, that he definitely had someone that could do the work for me.

After 2 or 3 weeks passed by, I, once again, asked for a refund. Of course, they refused to give me a refund. After several emails and conversations with countless people in customer service, they offered me only half of my money back. After the problems they have caused me, I felt that a mere $200 was insulting and unacceptable, so I countered with $325, allowing them to take their $75 fee, which they declined.

I have been obviously manipulated into revision after revision, including being manipulated into putting into writing what to say. I have lost nearly three months of precious time unable to get my business off the ground due to false promises and inability on the part of LogoWorks to design a logo in caricature form. I cannot place ads. I cannot have my brochures or website designed. I am at a complete stand still, having lost precious time and money everyday. I am ANGRY, and I am EXTREMELY DISAPPOINTED!!!

I have written everyone in the company, including the president & CEO, Morgan Lynch, and even he never responded. He will not accept my calls and he will not reply to my emails. The people who answer the 800 number continually screen my calls, leaving me on hold for as long as 5 minutes or until I hang up. On June 29, I called and asked for the operating officer, Rob Marsh, and once again I was not transferred over to him or his office but was placed on hold for over three minutes.
Finally, in June 2007, I filed a complaint with the Better Business Bureau, only to later discover that they are not a member. Through the BBB, I told them that I was willing to accept $275 because I am in dire need of my money back. LogoWorks' initial response to the BBB complaint was a complete lie, failing to acknowledge that their project managers told me what to say in the comments so it would look as though I made the request. Further, they never responded to my counter offer.
I dont care how big this company is, they have treated me with blatant unprofessionalism and disrespect. In my opinion and experience with them, they are no better than any crook or thief, and anyone who considers having them design their logo should know!
NOTE: If there is a company (or attorney) that can help me to get a refund, I would truly appreciate it. I honestly cannot afford to throw away $399. And, of course, I cannot afford to fly from California to Utah to fight this matter in court. It wouldn't make economical sense, which I'm certain they know.

Corporate Advocacy Program: The best way to manage and repair your business reputation. Hiding negative complaints is only a Band-Aid. Consumers want to see how businesses take care of business. All businesses will get complaints. How those businesses take care of those complaints is what separates good businesses from bad businesses.

AUTHOR: Frank R - (U.S.A.)

SUBMITTED: Sunday, June 28, 2009

POSTED: Sunday, June 28, 2009

I too was ripped off by Logo Works.

The work they present in their portfolio was produced by artist outside of HP LogoWorks.

What you will receive will not be creative, they will waste your time and won't return your money when you ask for a refund. This is because they pay their artist before they start the work. They will never look at your notes and will produce inferior work. I guess I should have know. Any good artist woudn't be working for LogoWorks so its partially my fault.

Here is what you will get if you have LogoWorks create your logo.

1) You will pay in advance
2) You will be made promisses they won't keep
3) The work they will present you could do your self. You just need some free fonts off the web.

What I received wasn't even close to professional.

I have tried 3 similar firms before LogoWorks and they all turn out the same work. No creativity and just a font shop. The other three were kind enough to return my money but LogoWorks refused.

As you can imagine, after dealing with 3 other companies I had very specific instructions on what I was looking for. I even provided images they should use as a guide.

I specifically said I did not want just a bunch of logos in different types faces. I even made it a point to call them and talk to someone to make sure I would get what I wanted. I said clearly, 5 times, We don't just want our company name in different type faces. You have our concept, our website and the drawing you are to use as guides. We need a graphic not just fonts. "Will you be able to create what I want?" I asked. They replied yes, of course, no problem.

What I received was 5 drawings that looked as if a high school student did them. One even had a baseball and bat. We are a technology company. Our product we wanted the logo for is a Legal Case Management application called HoudiniESQ. Our clients are DIA, NSA, Disney, and Bio tech firms here in RTP. What on earth does a base ball and bat have to do with what we do or with anything we gave you to use as a guide, I asked.

Their reply was, "we think they are pretty creative" WTF! After going back and fourth on the phone, talking to managers I just gave up.

I will never do business with HP or any company they are asscociated with ever again.

Corporate Advocacy Program: The best way to manage and repair your business reputation. Hiding negative complaints is only a Band-Aid. Consumers want to see how businesses take care of business. All businesses will get complaints. How those businesses take care of those complaints is what separates good businesses from bad businesses.