Either the username or password is incorrect. Remember it is case sensitive!

3. Cannot login from your current location of 'xxx.xxx.xxx.xxx'.

You are not a remote user and you are trying to access PointClickCare from a location that does not match what has been setup by your System Administrator in PointClickCare » Admin » Setup » Facility IP Address Mask.

5. Maximum number of Login attempts for this IP Address have been exceeded

The system has been configured to allow a maximum number of login failures from a specific IP address.

If this value has been exceeded, all users will not be allowed to login. Wait for 5 - 15 minutes to allow the system to reset this value.

Users should then be able to login successfully with the correct username and password.

6. Keep Getting Logged out of PCC Before the Session Time Out Has Expired

Even though the Session Time Out value has been set for 30 minutes, the system continues to automatically log a user off after 5 minutes. The reason for this is the system is storing temporary internet files, preventing the Session Time Out value from working correctly. To resolve this issue: