Owner FAQs

Answers to your common questions

Q: How do you find tenants?

A: We have a strong marketing program to attract prospective tenants. We implement
all current available resources to secure qualified tenants as quickly as possible.
Here is a short list our leasing managers utilize:

Property listed on multiple listing services

Utilize internet sites to expand visibility

Our rental list

Yard signs

Advertising in local publications

Broker & tenant referral programs

Q: How do you screen prospective tenants?

A: The most important thing we can do is qualify the tenants we place in your
property to the best of our ability. We want to place the proper tenant every
time we can; this is accomplished by performing a thorough background check.
This includes, but is not limited to:

Q: What happens after you accept a tenant?

A: Upon acceptance of the tenant we require that they give us a non-refundable
reservation fee to take the property off the market. That is normally equal to
one month’s rent and will be credited at move-in as their first month’s rent.
Our leases are annual and have been written by an attorney who specializes in Landlord/Tenant Law.
Leases are continuously reviewed and updated to stay current with any changes in local and
state laws. Tenant responsibilities are clearly defined to ensure our ability to enforce
lease requirements.

Q: What happens if the tenant doesn’t pay their rent?

A: A tenants rent is due on the 1st and is considered late on the 5th. We generally issue
late notices (the required collection tool for unpaid rent) after the 6th of the month.
This notice requires them to pay their rent within a specific number of days after the date
it was delivered (excluding weekends and holidays.) In the event that rent is not received
by the expiration of the late notice, we will have the attorney file eviction against the tenant.
This normally takes about 2-3 months.

Q: What happens when the property becomes vacant?

A: Tenants are required to give thirty days’ notice prior to vacating. Once we receive a
notice to vacate we will begin marketing the property immediately. When the property is empty,
we conduct a “move out” inspection. We make any appropriate claims against the security deposit.
We then recommend to the owner any necessary repairs after approval and funding is secured, we
begin making the property ready to be leased again. This is always a great time to address any
major improvements also.

Q: What repairs are the tenants responsible for?

A: The tenants are responsible for checking their smoke detectors and changing the
batteries bi-annually. Any clogged toilets, drains, jammed garbage disposals, abuse,
misuse or neglect of the property are the tenant’s responsibility. Owners are responsible
if plumbing issues are a result of a crushed pipe or roots in the line. Pest control is
the tenant’s responsibility in single family homes, condos, townhouses, and in multi-family
units of less than four units.

Q: What about emergency maintenance?

A: We have someone on our staff available and on call seven days a week, 24 hours
a day in the event of an emergency.

Q: How do you handle maintenance requests?

A: All non-emergency requests are either phoned or emailed to the customer service department;
they are in turn logged and tracked to prevent frivolous or fraudulent requests.

Q: What happens once you find a qualified tenant?

A: Even though we found and secured a tenant, our work is just getting started. Now we take care
of the day to day operations of insuring your investment will perform to your expectations.

Q: How do you handle the accounting & reporting to owners?

A: Collection and distribution of rent payments is a vital part of the service we offer to you.
We pride ourselves on getting payments out as quickly as possible. We make rental deposits to the
owner accounts on the 2nd & 4th week of each month. If the tenant does not turn in their rent on
time to make the 2nd week bank run, it will be deposited the 4th week of that month. We also provide
access to www.propertyware.com; this website has an owner’s portal that allows you to view any
pending activity. Finally, at the end of the year we provide year end reports to facilitate tax
preparation.

Q: What types of properties will you manage?

A: We manage single family homes, duplexes, triplexes, townhouses, condos, and small to large
multi-family apartment communities.

Q: How soon can I expect my payments to begin?

A: Please allow 30 days after a “management agreement” is started before you start looking for
payments on your property. Our goal is your total satisfaction, but there is a process to go through.

Q: Will you handle my short term or vacation rentals?

A: We currently do not handle short term or vacation rental properties at this time.

Q: How are rents paid to me?

A: We deposit all payments electronically on the 2nd and 4th week of every month.

Q: Will you make mortgage payments for me on my property?

A: We will facilitate the payment of mortgages on multifamily property only at this time.

Q: Can I get new photos of my home?

A: We can have photos of your property taken for your records; there is a charge of
$200 for this service. Our customer service department can arrange this for you if you
choose. In addition to this, any time work is performed on your property, photos will
be taken of the work before and after completion, and added to the owner portal.

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