Technical Service Manager / Project Delivery (Applications)

The Service Delivery Manager (SDM) will need to oversee the operations of service delivery team on large accounts to ensure the support services are delivered in accordance to the business objectives and agreed priorities. This SDM will need to coordinate the efforts of team members from both offshore and onshore to deliver the support service at the targeted service level. The Service Delivery Manager will need to be goal-oriented and measure of success is via service level achievement and as well as customer satisfaction.

Role Responsibilities

Lead investigation, formulate and carry out corrective actions and plan for preventive measures; and produce report to management for service incidents;

Coordinate with internal and external stakeholders to drive the closure of the service incidents;

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