Our Policies, Terms & Conditions

Securing your booking

To secure your reservation, we require credit card details or a deposit. Your credit card number will be taken on our secure form or over the telephone, but your card will not be charged at the time of booking.

Cancellation fees

We do not charge for bookings cancelled before 3pm, 2 days before arrival date. For cancellations after this cut-off time we charge for the first night’s accommodation. No-shows are charged in full.

For cancellations beyond our/ your control ( such as the flight cancellations due to the volcano in Iceland) no charges are made.

Arriving at Buttermilk

If you will be arriving after 6pm on your arrival day, we ask that you telephone us en route to confirm your expected arrival time.