About

Who We Are

We're a Santa Cruz web design firm providing services for local businesses as well as the greater San Jose and San Francisco Bay Area. We enable brands to communicate, inspire, and grow through strong brand awareness and powerful visual content.

We Love What We Do

We're a small team that believes the results you obtain from our work is the true measure of our success as a web design and branding firm. To us, web design and digital branding is an art form that turns good companies into great companies. We truly enjoy what we do and working with our clients - every project we are a part of is treated like a passion project. Lets create something together!

Balanced Lifestyle

As a creative agency we understand the value of keeping our minds fresh and energized. We work staggered hours, allowing us to be dynamic while always having someone around to assist you. We are students of our work, always brainstorming and chatting about new ideas, concepts, and designs. When we're not working we are re-charging the creative juices by surfing, skating, hiking, or enjoying our favorite seafood cuisine.

What Our Awesome Clients Say

Working with Luke and his team has been a wonderful experience. Given the scope of our project and the demanding nature of content creation and its meticulous placement, this was no easy task. With his professional and broad-minded approach, Luke made the process streamlined and fun. His creative suggestions and eye for precision helped up move along quickly and efficiently. The fact that his team stays current with the newest designs and tools, helps us maintain our edge and consider helpful tools that allow our clients and visitors to have an optimal experience learning about who we are and what we do.

I couldn't be happier with the website that Mainsail Creative made for us. The overall experience was top notch and working with Luke was a breeze. We now have a beautiful website to launch our brand on and an online presence for our customers. The process really couldn't be any easier.

Luke is a dream to work with. He is not only extremely knowledgeable in his field, he is a wonderful professional to work with. And on top of that, when you need him, he is always there, and possesses the ability to follow through with your varied needs.

Luke is polite and respectful, with the savvy to either lead in your work together, or to operate as a support to help you in realizing your dream website! Since we have worked with Luke, we have just completed our best month ever.

We came to Luke Hertzler and Mainsail Creative to create an attractive, informative and sensitive site to express our mission statement and purpose.

Luke came through with a site that expresses all of our concerns in a creative, sensitive and attractive manner.
We could not be happier with the work that Luke has accomplished in a timely and efficient manner.

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General Information

FAQ

What are my payment options?

Payment can be made using any major debit or credit card. Recurring payments are set up through a secured web portal. PayPal is not an option.

Where do you store backups? For how long?

Backups are stored securely on Amazon S3 servers for 30 days, after which they are deleted.

What is covered in WordPress Email Support

You may open a support ticket directly from your WordPress dashboard or by emailing webmaster@mainsailcreative.com. You can send as many support tickets as you would like each month. We'll send back the answer to your question, or sometimes refer you to an article for assistance in a timely manner. Any support request that require additional work (such as coding/content/administration updates) will be provided at an estimate that we communicate.

What happens if a plugin/theme update breaks my site?

The simple answer is that we fix it. We go out of our way to ensure compatibility before we update plugins, themes, or WordPress versions, but sometimes the results of an update are unexpected and things break. In those rare scenarios, we quickly repair the issue and contact the plugin or theme author so they can work on patching the issue.

What is your cancellation policy?

You are in full control of your subscription, and you can cancel at any time from the client area with the click of a button (no forced phone call or awkward sales pitch).

What is your refund policy?

We offer a 100% fully guaranteed refund during the first 30 days of service. Once 30 days have past, refunds are prorated for the remaining time left in the month.

What if my site gets hacked?

If your website is compromised, we will quickly restore it to the latest un-compromised backup, free of charge.