Support for JD Edwards

Continue to operate your existing JD Edwards EnterpriseOne and World platforms with or without the cloud — the choice is yours

Continue to operate your existing JD Edwards EnterpriseOne and World platforms with or without the cloud — the choice is yours

Get personalized support for JD Edwards while avoiding expensive and unnecessary upgradesDo you really need that JD Edwards upgrade? Oracle wants to move all JD Edwards customers to EnterpriseOne 9.2, but upgrades are expensive and disruptive to your business. Many are still on the popular and stable E1-Xe, 8.x-9.x or World A7.x-A9.x. You shouldn't upgrade without a solid business case.

Rimini Street provides third-party support for your JD Edwards system, enabling you to save up to 90 percent on your total maintenance costs while avoiding expensive forced upgrades.

JD Edwards strategy and roadmap Oracle recently announced that all new product features and capabilities will be reserved for the JD Edwards E1 9.2 and World A9.4 code lines only, in an attempt to force customers away from their legacy versions. This is important for the vendor because it's easier to support two versions compared to 20+ iterations of JD Edwards, newer code lines remove a lot of customizations and the newer products contain integrations to Oracle Cloud applications and services, which is where the vendor wants to grow its business.

There is no reason why customers who are happy running their existing JD Edwards EnterpriseOne and World instances should undertake a potentially risky and expensive upgrade without a compelling business reason. The choice is yours.

There are many alternative options for hosting your JDE database, including Amazon Web Services (AWS) and Velocity, along with the addition of mobility solutions from companies such as Capriza. The choice is yours.

Supported JD Edwards Releases

Did you know that Oracle no longer supports "Blue Stack" for JDE Enterprise One2 plus Oracle no longer fully supports database releases 11.2.0.3 and earlier?1Rimini Street guarantees full support for a minimum of 15 years plus additional services at 50% of the vendor's annual fee.

Over 1,700 active clients are supported by Rimini Street worldwide

“As all CIO’s are looking to maintain value, add value, we have to be innovative; we have to look at opportunities to do support for our JD Edwards and other environment in a cost effective way, while still gaining service. That is how Rimini Street came into our line of sight.”

Brian Murphy, former CIO, Dean Foods

Get the Facts — Compare the Value

Get the Facts — Compare the Value

Want your JD Edwards support program to go where no software vendor has gone before? At Rimini Street, break-fix support and routine maintenance is just the beginning.

Standard Support Program Feature

Rimini Street

Oracle Premier & Extended Support

Oracle Sustaining Support

Named, regional Primary Support Engineer for each client

Named Global Account Manager for each client

24/7/365 support with 15-minute guaranteed response time for Priority 1 issues

Custom code support

Installation and upgrade support

Pre-existing only

Configuration support

Pre-existing only

Operational support

Pre-existing only

Application, repository and documentation fixes

Pre-existing only

Tax, legal and regulatory updates

Pre-existing only

Full support with no forced upgrades

Full support of current release for at least 15 years

Performance tuning

Interoperability support

Strategic roadmap services

Strategic vendor-neutral security guidance

50% annual cost savings

Supported JD Edwards Technical Components

Backing up your Rimini Street Primary Support Engineer is a team of functional and technical experts who bring deep expertise to troubleshooting all functional and technical aspects and components of your JD Edwards system, including:@subheadTag>