FAQ

Q. How do I clean my sterling silver jewelry?

1. Take a bowl lined with aluminum foil. (shiny side up)2. Place sterling silver jewelry in bowl and sprinkle with a small amount of powdered laundry detergent. (Cheer or Tide)(1/2 to 1 tsp.) NO BLEACH3. Add hot tap water and stir silver jewelry for a FEW SECONDS. You can repeat this step if necessary.4. Remove silver jewelry and rinse with warm water.5. Wipe silver jewelry dry and buff with a polishing cloth if desired.

You may need to experiment with the amount of detergent and the length of time silver jewelry is left in the solution.Storing your clean sterling silver jewelry and silver charm bracelets in a Ziploc bag keeps it looking bright longer.

*It's very important to use 10-15 second increments to achieve the shine you desire.

Q. Is my credit card information safe?

You can be assured that for this address beginning with "https", all information sent to this site is encrypted, protecting it from interception by unintended recipients. You can submit data such as credit card details and personal information with the assurance that all transactions are secure, private, and tamper-proof.If you have any questions about this or our silver jewelry line, please contact us at 817-649-1112

Q. How long does it take to receive my order?

We strive to ship all orders out the same day received or the following day. All orders are shipped USPS First Class Mail service.Q.What are my payment options?

Dixie's accepts Visa, MasterCard, Discover and American Express. Your card is will not be charged until your order ships. We also accept PayPal at Sales@dixiesonline.com

Q. How do I attach charms to my bracelet?

For in store customers, we will attach the charms on at no charge (3.00 value per charm)For our on-line customers, all charms come with a heavy gauge Sterling Silver jump ring .

Q. Are Dixie's charms made in the U.S.A.?

Yes. All of our charms are made in the U.S.A.Our sterling silver chains come from Italy. All are lead free and nickel free.

Q. Does Dixie's carry gift cards?

Yes , for online only .If you have more questions about our products please contact us at Questions@dixiesonline.com or call at 817-649-1112