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Avg. Dealer Rating: (23 reviews)
"Mary from Grand Rapids GM responded
to my inquiry about the 1996
Chevrolet Corvette that I was very
interested in. She sent me pictures of
the car and indicated to me that "it is in really
good shape". She indicated that
"she was waiting to talk to the salesman
that took the trade in to find out
how many owners. Also indicating that
he was with customers right
now". I then asked her how old are the
tires on this car. Mary then said " I
have no idea, the guy that took the trade
in is off today! I can go take a
picture of the tires for you If you like?"
(Note: First Mary tells me that the
salesman that took the trade in was with
customers right now and then
when I asked her how old the tires were
she indicated that the guy that
took the trade in is off today!)
I then asked her to take a picture of the
DOT code on each of the tires
and send the pictures to me. I also asked
her if she knew how to read the
DOT codes. Mary responded "Sorry
pretty busy today." She then took a
picture of a tire and sent it to me without
the proper DOT code. I then
asked her if she knew how to read a
DOT code. Mary said "Yes I do". A
while later she sent me pictures of the
tires with the DOT codes. I then
asked Mary why did you tell me earlier
today that you had no idea? Mary
then indicated that she had not been out
and looked and I was the 1st person to EVER
ask that question!! I then responded that
all I expected was her honesty
and that I do not like or respect people
that lie to me.
The next day I received a message from
Jake indicating that he
was the "General Manager" of Grand
Rapids GM asking me “What can I do
from my level to assist me in my buying
process etc.” At the bottom of the
message it was noted:
Sincerely,
Jake
Sales Manager
Grand Rapids GM
218-XXX-XXXX
Note: All of the correspondence was done via
text messages.
"

Avg. Dealer Rating: (11 reviews)
"Followed a listed car.
Contacted the dealer via Cargurus, with some questions, then scheduled a time to see the car.
Loaded my checkbook - I was ready to pay cash for the car.
Arrived at the dealership at the appointed time, and the car had been "loaned out to a customer for the day".
I went down the road and bought a nice Subaru instead."

Avg. Dealer Rating: (10 reviews)
"Received a quick reply from Wes when I emailed questions about the 2015 GMC 2500HD truck. He was very helpful. We did not go look at the truck because we preferred a diesel."

Avg. Dealer Rating: (14 reviews)
"The 2009 ford f150 i inquired about was never instock for sale, Cody the salesman said it was bought at auction directly for a client. They were using it as a bait & switch vehicle. He acted as thou it was a recent mistake but i infomed him it was listed for 106 days! He hung up on me.
One star is to many for this dealership
Also note how many reviews of people not finding the vehicle also - also the dealers afternote covering their scam!"

Avg. Dealer Rating: (12 reviews)
"I was very disappointed in the dealer. Felt like they pulled a bait and switch. Vehicle had surprisingly been sold the night before and would I be interested in looking at a comparable that wasn’t. This after a couple emails in the morning checking on when I was going to be there and the one just before I arrived saying it was sold. "

Avg. Dealer Rating: (12 reviews)
"I drove over 1.5 hours to get to the dealership to look at the car. When I arrived I discovered the corvette I was looking at was a 7-speed manual. The ad stated It was an automatic. They had 2-corvettes and both were listed wrong in CarGurus. I was not happy at all with the dealership. To this day the ad is STILL wrong."