Frequently Asked Questions

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General

How do I send the same gift to several
people?

Once you have finished shopping and have clicked the “Checkout” button, you will be able to add or edit addresses for
each recipient, add an optional gift card or message, and select different delivery dates for each recipient.

Alternatively, you can add a single gift to the cart and then use the “Add Another Recipient” button which is located
under the product image throughout checkout. Each click of the “Add Another Recipient” button adds the same gift for a
different recipient. Click the button once for each new recipient, then you can update the address, gift message, and
delivery date. NOTE: The “Add Another Recipient” button will duplicate the quantity as well, so you may want to update
the quantity to 1 and then duplicate it. If you would like to change the quantity for a gift, click on the “Edit
Shopping Cart” text link at the top of the page and change the quantity in your cart.

How to Place an Order

There are many ways to order with us—just choose the way that works best for you.

Shop the Harry and David, Wolferman’s, or StockYards websites to see our full assortment and find the
perfect gifts.

Browse one of our digital catalogs (Harry and David,Wolferman’s, or StockYards) and click on a gift that
interests you. The gift webpage will then load and you will be able to add that gift to your cart.

Flip through one of our amazing print catalogs. Once you’ve found the perfect gift, you can use your web
browser to go to HarryandDavid.com, Wolfermans.com, or StockYards.com to order.

You can also call customer service at 1-877-322-1200 to speak to one of our wonderful customer service
representatives who will help you place an order.

Harry and David
P.O. Box 712
Medford, OR 97501-0712
Click here to
download a printable version of our order form.

Fax orders can be placed at 1-800-648-6640.

TTD
1-800-348-3222

What are the browser requirements?

Windows Users:Our site works best with Internet Explorer 8.x or above, or Firefox 32.x or above, or Chrome 32.x or
above. Some features may not work properly if you are using a different browser, and checkout will not be
possible.

Macintosh Users:If you are using Mac OS X 10.8 or above, you may use Apple’s Safari browser. Otherwise, you may need to
use a browser such as Firefox or Chrome to receive advertised discounts and complete your shopping.

Cookies:In order to use the harryanddavid.com Website, your Web browser must be set to accept cookies. To set
your browser to accept cookies, look under “Preferences” or “Options” in your browser.

JavaScript:In order to use the harryanddavid.com Website, your Web browser must be configured to use JavaScript. To
set your browser to use JavaScript, look under “Preferences” or “Options” in your browser.

Pop-Up Windows:Our site uses pop-up windows to enhance your shopping experience. Please turn off any software that
disables such windows, so that you will be able to shop.

Account

How do I sign into my account when I forgot my user
name and password?

You'll want to create a new password to sign into your account. Follow these steps:

Hover over "Sign In" at the top of the page and click "Sign In."

Click the "Forgot your Password?" link.

Enter your email address. Click "Submit."

You will receive an email with temporary password.

Return to the sign in page.

Enter your email address and the temporary password into the appropriate fields.

Click Sign In and reset your password from Your Account page.

If you are unable to access your account by following these steps, create a new account or shop as a guest.
For assistance with other questions involving your account, call 1-877-322-1200 or Contact us by
email.

Is the information I provide Harry & David kept
private?

Sign in and go to "Your Account". Select "My Email Preferences" from the list on the left

Do you provide secure shopping online and in your
stores?

Yes. Harry and David maintains PCI compliance to incorporate today's highest safety standards during every
payment transaction. Whether shopping online or at a Harry and David store, you can shop in confidence
knowing we have appropriate security measures in place to protect against the loss, misuse or alteration of
information that we have collected from you.

The security symbols on our site help identify our security.

During checkout, you will know you're on a secured page when the URL begins with HTTPS. The "s" stands for
"secure" For example: https://www.harryanddavid.com. For more information, read our Privacy
Policy.

Gift List

How does Gift List work?

Your Gift List gives you a quick, easy view of gifts you’ve sent over the last 5 years. It’s designed to
help guide your next gift choice. Whether you order online or by phone, your Gift List is automatically
created when you purchase a gift for someone.

The gift you purchased for a specific holiday will show up on your Gift List a year later, prior to the same
holiday. For example, if you send a St. Patrick’s Day gift this year, it will be on your Gift List next
year, during the weeks leading up to St. Patrick’s Day. By the time our catalog reaches your home, your Gift
List for that holiday season will be viewable online. Log in to your account to see your current Gift List.

Viewing your Order History is another way to see past purchases. Log in to your account to view this list.
Purchases appear in your order history 24 hours after the transaction.

Since you can place an order online as a guest or through your account, it’s possible for a customer to have
two separate Gift Histories. We recommend that you log in to your customer account before placing an order
to keep your entire list in one place. If you see an incomplete Gift List or Order History, you likely have
multiple accounts under which you’ve ordered.

Yes. Click the trash can/remove button to the right of the recipient's name.

How do I update the address of someone on my Gift
List?

You can change a recipient's address by clicking the "Edit address" button under the recipient's
information.

How do I add a recipient to my Gift
List?

Click on the “Add Recipients” button. Here you can choose an address from your address book, or enter your
new recipient’s information into the fields on the right. Click “Add Recipient” to finish.

How do I send the same gift that I sent last
year?

On the Gift List page scroll down to the recipient that you would like to send the same gift to and click on
the “Add to Cart” button under the section titled “Send Same Gift”.

Can I add a gift to my gift list with a product Item
number?

Yes. Scroll to the recipient you wish to purchase for and click on the “Enter Item Number” button. A window
will appear and you will be able to enter the item number and add the gift to your cart for your recipient.

What is “Shop the Site” and how does it
work?

The Shop the Site feature is accessible by clicking on the “Shop the Site” button located on your gift list
page under each of your recipient’s information.

Shop the Site is a Gift List feature that allows you to make selections from all of our products and add
them to your gift list for a specific recipient. This is very helpful if you don’t want to send the same
gift you sent last year, and are not interested in our recommendations.

After clicking on the “Shop the Site” button you will be taken to our home page where you can browse product
offerings.

When you review a product page, your Gift List recipient will be filled in and you can add that product to
your Cart for that person.

A gift is no longer available for a recipient on my
gift list. What are my options?

We are sorry the gift is no longer available. The good news is we have designed the gift list to make it
easy for you to find another amazing gift. To find another gift you have many options, you can select the
product we show as the “Closest Match”, select one of our recommended products, order by entering an item
number, or shop the site.

Where do I find more information on how to use my
Gift List?

In addition to the Frequently Asked Questions provided, we also have helpful videos which will explain how
to effectively use your Gift List to make the purchasing experience quick and easy.

Shipping

When will my order ship after I make the
purchase?

Orders are timed to arrive-by the date you specify. Most items ship immediately. However, fruit is always picked at its
peak and shipped as soon as it is harvested. Keep in mind that unseasonable weather sometimes affects harvest. When this
happens, fruit shipments may be delayed. Contact Customer Service at 1-877-322-1200 for more information.

What determines Express Shipping
charges?

Express delivery charges are in addition to the Standard Shipping charge. The Standard Shipping charge
covers the costs incurred from processing and packaging the order. The Express charges are what we must pay
our carrier to deliver the package via Express. To view our Shipping and
Processing terms

How do I specify an exact delivery
date?

Gifts that ship via standard delivery will typically arrive within 7 business days. To specify delivery on an exact day,
go to your cart by clicking on the “Cart” icon in the top right of the site. While in the cart, click on the calendar
icon. While viewing the calendar, click on the checkbox under the text “Need it to arrive on an exact day?” Additional
express charges will be applicable.

Yes, you may specify a P.O. Box for the destination of your package. However, we recommend shipping to a street address
to ensure that your gift arrives in perfect condition. Shipment to P.O. Boxes will incur an additional charge of $5.99
per item.

Can I ship gifts to Canada, overseas and to APO/FPO addresses?

International shipping is limited to Canada, Germany, United Kingdom, England, Wales, Great Britain, Scotland and APO/FPO addresses. Gifts to Canada will incur an additional surcharge of $17.99 per item, plus standard delivery charges. Gifts to the other countries list above will incur an additional surcharge of $29.99 per item, plus standard delivery charges. There is no additional surcharge for deliveries to APO/FPO addresses.

Many of our gifts are available to ship to most zip codes in Alaska and Hawaii and will arrive in 8 business days from
the date of order. Gifts to Alaska and Hawaii will incur an additional surcharge of $9.99 per item, plus standard
delivery charges.

I want my gift to arrive for a different date than
what your website offered. How do I change it?

To change the date your gift will arrive, click “EDIT” located beside “Delivery Options” A calendar will appear with
available shipping options. Use the “NEXT” and “PREV” arrows to change the month. Choose the date that you would like
and click “Apply Date.” Dates that are shown in grey are not available for that particular gift and delivery address.
Dates that are shown in light brown require an additional express shipping charge.

Products

My fruit arrived in perfect condition, but they
aren't ripe yet … what do I do?

Ripening instructions are included in each package that contains fruit. If you have further questions, don’t
hesitate to contact us.

I have allergies to certain ingredients (gluten,
peanuts, etc.) that may be found in your products. Where can I obtain ingredient information for your
items?

Harry & David Operations, Inc. is in compliance with the Food Allergen Labeling and Consumer Protection
Act of 2004 (Title II of Public Law 108-282) as of January 1, 2006. Harry & David is 100% compliant with
the new Act as currently defined.

We have contacted our ingredient suppliers to insure that all ingredients are declared on the label.
Therefore, to the best of our knowledge, our labels list all ingredients. For those with peanut allergies,
we also include a disclaimer stating "May contain trace amounts of other nuts or allergens not listed in the
ingredients". Also, since Gluten and other allergens are found in wheat and some other grain products, we
encourage you to read the ingredient information carefully and determine if the product is appropriate for
your consumption. If you cannot locate an ingredient label on the product you received, contact us with the
product name or item number and we will gladly research the information for you.

What is a HoneyBell Gift Announcement
Card?

A colorful Gift Announcement Card is sent in December for HoneyBells gifts ordered in November and December.
The announcement lists your name as the generous sender - announcing the arrival of their HoneyBell gift in
January.

Billing

Why do you charge sales tax?

We are obligated by law to collect sales tax for orders sent to states where we maintain a substantial
business presence. Click here for more information about applicable
taxes.

When you create your online account, the address you enter into the address form is your Billing Address. If you need a
Shipping Address for yourself that is different from your Billing Address, you will need to create a new entry in your
Address Book.

There are two easy ways to create a new entry in your address book:

In the SHIP TO section, click the Enter New Address button and enter your shipping address.

Login to your account and add a new address through your Address Book.

How do I change my billing address?

You can change your billing address a couple ways. First, during secure checkout, you can edit your billing
address on the payment page. The second way is to log in and click "Your Account" where you will see the
billing address section.

Discounts

How do I apply a discount coupon to my
order?

Applying a coupon or discount to your order is easy. Simply add a qualifying product to your cart. Refer to the terms
of the offer to determine which restrictions apply, then proceed through checkout normally. Enter your code into the
promotion code field located in the “order summary” section in your cart or later in the checkout process. Click the
apply button to apply your discount. Order Summary details will be updated showing your discount details.

The Celebrations Passport program offers you Free Standard Shipping and greatly reduced express charges at not only Harry
and David but all our brands, including 1-800-Flowers, Cheryl’s Cookies and more. Valid on online orders as well as
phone orders. The annual cost is $29.99. Your one-year membership starts immediately with today’s purchase and the
membership fee is fully refundable within 30 days if membership benefits have not been utilized during that 30-day
period. The membership has automatic renewal for extra convenience and is cancellable at any time. If you do not wish to
auto-renew, email loyaltypriority@1800flowers.com or call 800-993-1192. This program is email-based. You must have a valid email address to enroll.

Benefits and Exclusions for Harry & David and Wolferman's:

Free standard shipping

Free 2-day or 3-day shipping

Standard overnight for $3.99 (instead of $19.99)

Saturday delivery for $12.99 (instead of $24.99)

No surcharge for PO Boxes (normally $5.99 per item)

No surcharge for Alaska or Hawaii deliveries (normally $9.99 per item)

Passport is valid on sale priced items and is valid with discount coupons.

Passport is not valid on Clubs, Wine gifts.

Passport is not valid on business accounts

I’m signing up for Celebrations Passport. Why
isn’t the option to use PayPal showing on the payment screen?

The Celebrations Passport is an annual membership and when it expires you will automatically be enrolled for
another year, unless it is cancelled prior to the expiration. When purchasing Celebrations Passport, using
PayPal is not an option on our payment page because auto-renewal is not available; you must enter a
bankcard.

How do I apply a savings pass or gift card to my
order?

On the Payment and Billing section of checkout, click the plus sign in the bar titled: “Enter a Gift Card or Savings
Pass” located above the “Secure Payment Options” section. Enter the gift card or Savings Pass number and PIN into the
fields that appear and click apply. Your order total will be updated to reflect the gift card or Savings Pass you
entered. If the gift card or savings pass value is less than the order total, you must enter the gift card or Savings
Pass and click apply first. You may then enter a second form of payment on the same page.

*Standard shipping and processing charges are based on the regular price of merchandise shipped to a named recipient at a single address, and are intended to cover the costs incurred to process, prepare, and transport your order and to cover related customer service. Standard shipping and processing delivers within 4-7 business days to most ZIP codes unless a future delivery date has been requested.

**Expedited shipping methods deliver within the specified time frame to most ZIP codes with same-day shipping if ordered by 1PM ET.