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Having trouble on our web site and need some information? Try some of our handy solutions to frequently asked questions.

Do I need a pin number to access “My Account ” in the Library Catalog?You might. If you don't know your PIN #, try leaving it blank or using your birth year. If you are unsuccessful, call one of our Branch Locations during our hours of operation. We will reset your PIN.

I need to renew my items and I can't do it online right now. What are my alternatives?Call one of our Branch Locations during our regular operating hours.

What is my library card number and how should I enter it? When using the library's electronic resources, you may be prompted to enter your library ID, Barcode, or library card number. When asked for this information, you may generally enter the 14 digit code below the barcode on the back of your Monmouth County Library card. Enter the number without spaces.

Some electronic resources may require other information. If other information is required, follow the directions on the Monmouth County web page for that particular database.

I can't get into certain electronic resources at home? What's wrong? Perhaps you’re trying electronic resources that are only available in the library during our hours of operation. To find out more information about these online databases see our Databases for Articles & Digital Reference Books pages.

Sometimes, computer firewalls interfere with accessing online databases. Some users have found it helpful to temporarily disable a firewall, network filters, or other security software while using the Library’s online electronic resources.

Some electronic resources require a recent web browser version (new versions of Internet Explorer, Netscape, etc.) to permit access. If you have an older web browser, you might want to consider updating it.

I've tried everything and still can't connect. What now? Call one of our Branch Locations during our hours of operation.

How do I need to access eBooks?Your 14-digit library card number (issued by Monmouth County Library Branch Location or Member Location) is required to access the collection remotely. If you require further assistance to use this eBook collection, contact a librarian at any Branch Location with your Monmouth County Library card identification number during the Library’s hours of operation.

Enter the 14-digit code on the back of your library card (all the numbers, no spaces). If you don't know your PIN #, try leaving it blank or using your birth year. If you are unsuccessful, call your local Branch Location or email
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. We will reset your PIN.

Click List Charged Items.

Click Renew All or Renew Selected Items and click the items you want to renew.

Click Renew Selected Items.

Click Ok after items are renewed successfully.

REMINDER(During the renewal period)

If you renew past midnight, it is counted as the next day. Items may only be renewed three times online or by telephone.

Please note: **There is a limit of 30 item requests for each patron.**

On the upper right hand corner, search for your item.

Select your pickup library from the drop-down menu and click the Search button.

Click the Place Hold link.

Type in your 14-digit library card number (without spaces) and click Place Hold.

Click Ok after placing hold successfully.

In the "PIN" field, type your PIN number if you have one.

If you don't know your PIN, try leaving it blank or using your birth year. To have your PIN reset, please e-mail Headquarters Circulation at
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. When your PIN is reset, it will be blank. You can leave it blank or create a new one for added security.

#UFREQUIRED FIELD MISSING The library card entered has a PIN. If you don't know your PIN and need it reset,please call your local branch location or e-mail
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SORRY THIS ITEM CANNOT BE RENEWED AGAIN, IT HAS REACHED ITS RENEWAL LIMITThe item can only be renewed three times. You may return it to your library

and check it out.

ACCESS CONTROL FAILURE (OR ACCESS DENIED)Enter your library card number again. Make sure you are typing in all 14 digits without spaces.

CAN'T PLACE HOLD--ITEMS ARE ON SHELF The system does not allow holds placed on items are on the shelf at your pickup library.

CURRENT LOCATION OF THIS ITEM IS NOT HOLDABLE The item you are trying to place a request is not holdable (reference books, magazines, eBooks are not holdable).

HOLD MAP DOES NOT ALLOW THIS HOLDPlease check that you are using a Monmouth County Library Card.

Contact your local branch if you have any questions.

NO ITEMS QUALIFIED FOR HOLD You cannot place a request for a DVD with a juvenile card.

NO MORE CHARGES ALLOWEDContact your local branch location.

PLEASE ENTER YOUR CORRECT PINYou have entered your PIN incorrectly. Please try again. If you would like to have your PIN reset, contact your local branch location or e-mail
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.

PRIVILEGE HAS EXPIREDYour library card privilege has expired. Please go to your local

branch location with the proper ID to have your privilege extended.

USER ALREADY HAS THIS TITLE CHARGED OUTYou already have this item checked out.