Information Technology and Quality Customer Service

Information Technology and quality customer service: How is this achieved at the County of San Bernardino? In times past quality service was not important to managers and staff that worked for the County of San Bernardino. However due to the proliferation of corruption and mismanagement taxpayers are demanding more for their dollar. It is a known fact that when local government is run efficiently more people can be put to work. The money saved from this can in turn be used to benefit the local cities. Civic improvements can be made instead of paying for people to sit at home. To create this quality service information technology needed to be implemented. This where the BAS or (Business Applications and Support) division enters the picture. The mission of BAS is to provide quality computer software support through a customer service oriented methodology. A while back, before ITSD, there were ASU (Automated Systems Unit) analysts who lead and coordinated automation projects. They would gather up the requests from the different SSG divisions/departments, do a preliminary analysis, write a work order stating the request and/or problem that was to be solved through automation. The work order would then find its way to ISD (Information Services Department) where it would be assigned to a programmer analyst who would do an in-depth analysis with the help of the ASU analyst and define the requirements for the automation project. The programming would begin and soon, a new program was created and deployed. The requests and problems soon began to multiply and expand until it was like a virtual snowstorm of requests, too many for one small unit to keep under control. Help arrived around 1990 in the form of the Automation Project Administrator  the first of the Automation Coordination Specialists gathered together to relieve some of the burden falling on ASU. The Automation Project Administrator soon gathered in a handful of Automation Coordination Specialists who...

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A witness explained that on one morning at a bus station, there was an argument between a policeman and a bus driver. The policeman stopped the bus driver on a regular checkup, and demanded for a driver’s license. The driver refused to hand over his license. If you would ask me I would say that this was a mistake made on the occasion.
“If a police stop you while you are driving for a motor vehicle, you are not required to answer questions except about your driver’s license, insurance and motor vehicle registration. If you refuse to show him the documents the police can arrest you. Others in the vehicle are not required to answer questions” – www.legal-info.legel.nb/en/law_police_you_rights
Here clearly the policeman did what he was supposed to do. Therefore the driver had the right to be arrested. But did the driver make the first mistake on this morning scene?
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...Informationtechnology (IT) is the application of computers and telecommunications equipment to store, retrieve, transmit and manipulate data,[1] often in the context of a business or other enterprise.[2] The term is commonly used as a synonym for computers and computer networks, but it also encompasses other information distribution technologies such as television and telephones. Several industries are associated with informationtechnology, including computer hardware, software, electronics, semiconductors, internet, telecom equipment, e-commerce and computer services.[3][a]
Humans have been storing, retrieving, manipulating and communicating information since the Sumerians in Mesopotamia developed writing in about 3000 BC,[5] but the term informationtechnology in its modern sense first appeared in a 1958 article published in the Harvard Business Review; authors Harold J. Leavitt and Thomas L. Whisler commented that "the new technology does not yet have a single established name. We shall call it informationtechnology (IT)." Their definition consists of three categories: techniques for processing, the application of statistical and mathematical methods to decision-making and the simulation of higher-order thinking through computer programs.[6]
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...Manage qualitycustomerservice
SECTION 1
Assessment Activity 1
Develop and document, on behalf of an organization for which you do or might work, a detailed process whereby it will possible to investigate, identify, assess and include the needs of customers in planning processes.
Private Schooling
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The School would investigate the following. Investigate the needs of families in the local area. This does change depending on different areas. For example the fees and how much people in the local community are willing to pay and also see what the other schools in the area are charging.
Look at the numbers of students in each class and the quality of teaching.
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Feedback from team members, colleagues and customers can assist in identifying what you are doing well and areas you can improve your performance.
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Ability to recognise skills gaps or learning opportunities,
Awareness of the trends and directions in technology and society,
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Confidence of your future employability, and
Your ability to have a fulfilling and rewarding career.
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As part of the planning process, it’s important to ensure you have a good understanding of the quality level your customers require and expect from the product you are providing.
“Quality is the characteristics of a product, system, service or process that meet the requirements of customers and interested parties”.
Herein lies the key, in the work requirements.
If we don’t understand the requirements of our customers, how can we provide a quality product? Not all customers will clearly state their requirements, or even know their requirements; it is not uncommon to have to help them define this.
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1. Not listening to or collecting information from customers.
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