For reasons unknown to us, certain sat navs do not send people to our address, this is a problem that the makers of the sat navs have created and not royal mail. It is because of this that we highly suggest not using a sat nav to find us, and maybe use AA route planner/map. Although some satnavs do direct people to the correct address, we cannot gaurantee that you will reach us with directions from a satnav. All we can do is apologise for this great inconvenience.