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Beautiful hotel in an excellent location

Our first trip to Madeira and we were particularly impressed by the cleanliness of the hotel and the superb award-winning grounds – do go and explore the apartment area up the hill from the reception: the flowers are as good as any park we’ve seen in Madeira and free!
The reception staff were friendly and helpful, giving advice about bus routes and times, etc (although it took a couple of days for housekeeping to sort out the ant problem). Facilities are shared with the Miramar next door – you just walk down the steps near the pool bar. The pools (one in the Village, two in the Miramar, one of which was indoor – we didn’t try it) were clean and regularly tested every day and there is a spa on site offering a range of treatments along with a gym and spa pools. There is also library and games room upstairs from the Winter Gardens and a pool room in the Miramar next to Reception.
In addition to the usual clean, spacious bedroom/sitting area (with bed-settee) and bathroom, our room (126) also had a well-equipped kitchenette for making meals or snacks (useful if you are on room/B&B only). The balcony had two chairs and a table, with a sea view (just!) – a higher floor would have provided a better view.
We had opted for half board and, despite the number of negative comments on Tripadvisor, we enjoyed every...Our first trip to Madeira and we were particularly impressed by the cleanliness of the hotel and the superb award-winning grounds – do go and explore the apartment area up the hill from the reception: the flowers are as good as any park we’ve seen in Madeira and free!

The reception staff were friendly and helpful, giving advice about bus routes and times, etc (although it took a couple of days for housekeeping to sort out the ant problem). Facilities are shared with the Miramar next door – you just walk down the steps near the pool bar. The pools (one in the Village, two in the Miramar, one of which was indoor – we didn’t try it) were clean and regularly tested every day and there is a spa on site offering a range of treatments along with a gym and spa pools. There is also library and games room upstairs from the Winter Gardens and a pool room in the Miramar next to Reception.

In addition to the usual clean, spacious bedroom/sitting area (with bed-settee) and bathroom, our room (126) also had a well-equipped kitchenette for making meals or snacks (useful if you are on room/B&B only). The balcony had two chairs and a table, with a sea view (just!) – a higher floor would have provided a better view.

We had opted for half board and, despite the number of negative comments on Tripadvisor, we enjoyed every meal, including the full English breakfast – a good selection, especially tasty soups and main courses, although the salad and sweet course by their nature were very similar most evenings. Our only gripe is that part way through our stay, the evening meal was moved to the BBQ area outside – which could be a little breezy and was in the shade. We were told that this is a regular occurrence in the summer until September (unless the weather is inclement), so come prepared!

There was pleasant entertainment in the Winter Gardens bar every evening (usually pianist, guitarist, etc – with opportunities to dance) However the Tuesday Madeiran Evening was excellent, giving you a taste of authentic Madeiran food, folk song and dance (with some audience participation!)

There is also a good selection of restaurants in the harbour and city centre, and within 5 minutes’ walk to the west in the hotel belt, a British sports pub (Hole in One) and a Spar shop within 5-10 mins.

The hotel is well situated at the western end of the hotel belt, with a bus-stop outside if you’re feeling lazy or a 15-20 minute stroll into the city centre. However, there are a...More

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Stayed: May 2014, travelled as a couple

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Ask Margaret151151 about Pestana Village

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

Susana F, Gerente de recepção at Pestana Village, responded to this reviewResponded 11 June 2014

Dear Guest,

Thank you for choosing the Pestana Village Hotel for your recent visit to Madeira.We are simply delighted to read that you enjoyed your stay with us and found our staff to be so accomodating and also our facilities did meet your expecations.

We are so pleased that you made use and enjoyed our pool facilities.The constructive comments you posted on Tripadvisor were so very welcome!

We look forward very much to welcoming you at the Pestana Village Hotel in the near future and we thank you for your recommendations.

With best regards.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC

What a fabulous place. We were treated like royalty. 5* place. We arrived at the hotel at 8pm to a very quick check in and as it was our 25th Anniversary they upgraded our room from a Classic Studio to a Suite (room 305) (thank you Micheala). The Suite had a lounge with sofa bed, patio door on to the balcony and Flat screen TV. There was a small kitchen, with sink and 2 ring electric hob and it also had a table and two chairs.The bedroom was quite large with twin beds which were very comfortable and a patio door to the balcony. The balcony had a table and two chairs which was very nice to use at night for a drink or when eating. The view from the balcony was over the pool and also looked towards Mr Pestanas house and garden which was beautiful. We also had a view of the mountain which was wonderful and we also had a side view which looked toward the sea.

As it was our Anniversary day we were treated the next morning to a champagne breakfast and a special table. They had prepared a letter which wished us Happy Anniversary and the staff were very friendly and very helpful. When we returned to our room we were also given a bottle of Champagne in an ice bucket with two glasses.

The gardens and grounds were beautiful and very well maintained. As well as having the facilities at the Village we could also use the Miramar hotel facilities. The outdoor pool at the village was great, so was the sauna, but the steam room was not very hot and the jacuzzi was fairly cool and was not fully working (jets didn't work). The Miramar hotel indoor pool was nice and the jacuzzi was at the right temperature and all the jets worked.

There was a happy hour 50% off at 3 different bars, Village pool bar 4 to 5 pm, Village Winter garden 5 to 6pm and the Miramar cocktail bar 6 to 7pm. This saved us quite a bit of money as we used to have a jug of sangria, which at the happy hour was only 5.75 Euros which is fantastic value for money.

For our Anniversary night the Customer Relations Manager Michaela booked us in to the Fort in the old town and organised for us to have one of the old cars pick us up which was more or less the same price as a taxi. The trip to the Fort was great with the driver in a uniform with hat and he even held the door for my wife getting in and out when we arrived. The meal (39 Euros each) at the fort was fantastic and great value for money. It was a 5 course meal, we were given champagne on our arrival and our wine glasses were never empty. The food and service was wonderful.

While on holiday we did the gardens two of them on the way walking in to Funchal, the cable car, the Botanical Gardens, the toboggan run at Monte, the catamaran (Sea the Best) dolphin and whale watching (we saw a Whale and loads of dolphins) and the half day jeep safari (thank you Edgar of Black and white jeeps) which were all brilliant. We also had the tour (as we were walking past the Pestanas Carlton Hotel) of the other Pestanas hotels and to show us their Pestanas Options club (by Robert) which took only 1.5 hours (there was no pressure sell !) and we were treated to two free tickets to the Casino night where we had another 5 course meal (wine kept flowing again), show, disco and was given 20 euros free to use in the Casino. What a brilliant night that was ! Mr Pestanas certainly knows how to treat his guests !

In summary we had a lovely relaxing and fantastic holiday, a very romantic 25th Wedding Anniversary and will be going back soon. Thank you to all of the staff at the Pestanas Village Apartment Hotel.

Room Tip: Room 305 The Suite had a lounge with sofa bed, patio door on to the balcony and Flat screen TV. There was a small kitchen, with sink and 2 ring electric hob and it also had a table and two chairs.The bedroom was quite large with twin beds which were very comfortable and a patio door to the balcony. The balcony had a table and two chairs which was very nice to use at night for a drink or when eating. The view from the balcony was over the pool and also looked towards Mr Pestanas house and garden which was beautiful. We also had a view of the mountain which was wonderful and we also had a side view which looked toward the sea.

Stayed: May 2014, travelled as a couple

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Ask Andy D about Pestana Village

2 Thank Andy D

This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

Susana F, Gerente de recepção at Pestana Village, responded to this reviewResponded 2 June 2014

Dear Guest,

Thank you very much indeed for choosing the Pestana Village Miramar Hotel for your recent holiday in Madeira and for sharing your very nice comments on TripAdvisor.

We are delighted to hear that you were treated like royalty and you found our staff friendly and very helpful. This is exactly how you should feel!

Now we are looking forward to the pleasure of welcoming you to the Pestana Village Miramar Hotel where no efforts will be spared to make your stay a most enjoyable and memorable one again.

Susana Freitas

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This was our first trip to Madeira and we were impressed as we drove into the grounds which were beautifully kept and well presented. The reception staff really friendly and helpful and the rooms were well equipped and exceptionally well maintained and clean. The pools were very clean and regularly tested every day. There is a lovely spa on site offering a lovely range of treatments along with a gym and spa pools. The hotel is well situated for a good selection of restaurants within 5 minutes walk and about 15 minutes walk to the harbour and centre. There are bus stops right outside the hotel as well. We would definitely recommend this hotel and we are hoping to visit again and this would be our preferred choice.

Stayed: May 2014, travelled with family

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Ask madnutter about Pestana Village

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

Susana F, Gerente de recepção at Pestana Village, responded to this reviewResponded 2 June 2014

Dear Tripadvisor Reviewer,

We are simply delighted to read that you enjoyed your recent stay at the Pestana Village Miramar Hotel and we thank you for your kind support in sharing your comments on TripAdvisor and also to know that you found our staff friendly and helpful. The constructive comments you posted on Tripadvisor were so most welcome!

We look forward very much to welcoming you, your family and friends to the Pestana Village Miramar Hotel in the near future.

With best regards from the island of flowers.

Susana Freitas

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC

This was our first visit to Madeira, and having stayed in Pestana hotels on the Algarve, I was expecting a good standard of service. I was not disappointed! We were well looked after by everyone at the Village. Our room was well equipped, comfortable, we could see the sea (just about), and having opted to purchase the half board offer, we ate in the restaurant on site. Breakfast suited us very well. My daughters (age 10 and 12) chose whatever they wanted to eat, and there was plenty to choose from. Everything was well cooked, and there was a good selection.In the evening, there was a good choice too. The Madeiran Evening on the Tuesday evening was excellent, and my eldest daughter enjoyed joining in with the dancing! Perhaps we could have ventured out into Funchal, but our trip to Madeira this time was only for 5 days, so we wanted minimal effort. The pools were very clean, and we made good use of them. The outdoor areas were well presented, and the gardeners clearly took great pride in their work. We took a tour up to Cristo Rei in a Tuk Tuk, which was great fun - definitely better than going on a tour bus! We also went out on a catamaran, and saw a loggerhead turtle, pilot whales and dolphins. The Pestana staff at the Village looked after us very well. It may have been our first visit to Madeira, but it will not be our last!

Stayed: May 2014, travelled with family

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Ask AnnaJAH975 about Pestana Village

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

Susana F, Gerente de recepção at Pestana Village, responded to this reviewResponded 2 June 2014

Dear Tripadvisor Reviewer,Thank you so much for describing our Pestana Village Miramar Hotel so nicely and for sharing these thoughts on TripAdvisor. You can't imagine the pleasure it gives us to be described thus! We certainly do try our best to help you enjoy your stay and that you get the most out of your visit.We are indeed so happy that your first holiday in Madeira was such a success and we sincerely hope that this will be one of many. We are glad that you enjoyed our facilities and our team and we shall certainly pass on your kind words to them.Looking forward to the pleasure of welcoming you to the Pestana Village Miramar Hotel and assuring you of our best attention at all times, we remain with kindest regards.

Susana Freitas

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC

We have just returned from a wonderful fortnight at this hotel. Set in the most superb grounds and only a short walk down to Funchal makes it ideally located for a walk into town each day or catch a bus and explore the island. Our room was comfortable and quiet and I totally disagree with another reveiwer that the breakfasts were 'horrid' - my husband had a full English every morning and there was cold meats, cereals, pancakes, fresh fruit, yoghurts, toast, fresh bread and more...it was all delicious! We will certainly be returning having stayed at the Carlton and now the Village Garden. The Pestana name guarantees a perfect holiday - we were looked after superbly and cannot fault either hotel.

Room Tip: Round the back, under reception very quiet but no views as such.

Stayed: May 2014, travelled as a couple

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Ask Silverholidaymaker about Pestana Village

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

Susana F, Gerente de recepção at Pestana Village, responded to this reviewResponded 26 May 2014

Dear Tripadvisor Reviewer,

We are simply delighted to read that you enjoyed your recent stay at the Pestana Village Miramar Hotel. The constructive comments you posted on Tripadvisor were also very welcome!Now we are looking forward to the pleasure of welcoming you in a not too distant future where no efforts will be spared to make your stay a most enjoyable and memorable one.

With best regards from the island of flowers and eternal Spring.

Report response as inappropriateThank you. We appreciate your input.

This response is the subjective opinion of the management representative and not of TripAdvisor LLC

My wife and I and 2 friends have just revisited the Pestana Village Aparthotel . The overall standards are 1st class and maintained to the level we discovered 12 years ago. Can find no fault with the general accommodation and the breakfast buffet is superb. Staff all very helpful and friendly and strive to excel. On top of everything, the location is ideal as a base for discovering this beautiful island. Madeira should be on everyone's holiday destination list... at any time of year. We shall return!

This business uses tools provided by TripAdvisor (or one of its official Review Collection Partners) to encourage and collect guest reviews, including this one.

Ask paul r about Pestana Village

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

Susana F, Gerente de recepção at Pestana Village, responded to this reviewResponded 26 May 2014

Dear Tripadvisor Reviewer,

We are simply delighted to read that you enjoyed your recent stay at the Pestana Village Miramar Hotel and we thank you for your kind support in sharing your comments on TripAdvisor and also to know that you found our staff helpful and friendly.We look forward very much to welcoming you, your family and friends to the Pestana Village Miramar Hotel in the near future and we thank you for your recommendations.

With best regards from the island of flowers.

Report response as inappropriateThank you. We appreciate your input.

This response is the subjective opinion of the management representative and not of TripAdvisor LLC