Shipments and returnsrn rnPlease notice that english is not my mother tongue. The original terms of delivery are written in French. I tried to translate this text as well as possible, but don't hesitate to contact me if you have any questions. You can also visit the french version of this website to read the original terms. Thank you for your understanding.rn﻿﻿rnYour pack shipmentrnOur standard shipping mode is the french Colissimo mode or the Recommandé international mode, depending on the size and weight of your items. Both are delivered without a signature﻿. If you need a special delivery with signature, please contact me before ordering. Delivery with signature is more expensive and I will calculate the shipping cost for you before you order your items on the website. rnIf you have chosen a shipping method with a tracking number, this one will be sent to you by email as soon as possible.rn rnShipping fees include handling and packing fees as well as postage costs. Handling fees are fixed, whereas transport fees vary according to total weight of the shipment. We advise you to group your items in one order. We cannot group two distinct orders placed separately, and shipping fees will apply to each of them. Your package will be dispatched at your own risk, but special care is taken to protect fragile objects.﻿rnBoxes are amply sized and your items are well-protected.rnUnless otherwise specified, delivery is made ​​to the address indicated by the buyer when ordering. In case of error on the part of the purchaser the name and address of the consignee, Terra Nostra can not be held responsible for failure to deliver the product at the right destination.﻿rnTERRA NOSTRA undertakes to provide to the purchaser by electronic mail information about the delivery of the purchase once the order has been fully completed and the payment has been credited to the seller.﻿rnFor any damage during shipping, a claim must be made to the carrier upon receipt of the shipment. TERRA NOSTRA can not be held responsible for any damage, loss or theft of packages by the carrier. In case of loss of the package, no refund or return will not be considered if the chosen delivery was the economic mode. This delivery method offers no guarantee. Please note, no parcel will be returned if the tracking site says that the package was delivered to the recipient. The return package applies only in case of problems with the delivery, reported specifically on the monitoring site.﻿It is also possible to come and get your order yourself and in STRASBOURG, 28 Rue de Ribeauvillé (67100). In this case, the shipping costs are obviously free , we only count the handling fixed costs.﻿rn rnDeliveryrnUnless otherwise specified (email sent to the buyer expressly or away message announced on the website), shipments are usually shipped within two weeks after we have received your payment and confirmation of the order. Some items (grimoires, custom creations) require a longer crafting delay . The buyer is automatically notified by email.﻿ rnrnReturnsrnAccordance with the Articles L.121-16 and following of the French Consumer Code, the buyer has a period of 7 working days from the date of delivery of the order to return any item that does not suit him and request an exchange or refund without penalty, except the cost of which will return to its full load.However, please note that:- The return is subject to agreement between the purchaser and Terra Nostra. To contact me, please use the "contact" button at the bottom of the page.- The package will be returned to the purchaser of personal expenses by the same type of submission during the expedition.- The parcel must be accompanied by the reason for the return.- Articles must be complete, undamaged and unopened, still in their original packaging.If these conditions are met, the buyer will then refund the same amount as the original purchase (excluding postage well understood).Terra Nostra provides a selection of elements down menu to allow the buyer to customize items ordered. In case of error or omission on the part of the buyer when customizing creations, the return item, return will be at Buyer's expense within the prescribed period of 7 days. In no event TERRA NOSTRA not be held responsible for these oversights and no refund will be made for this pattern.﻿