Not all customers are made equal. Some are understanding, while others can be the very difficult, stressing ones. Such customers can be a burden for your customer support agents, but it’s one of many risks that come with being a call center employee. Read more

When crafting business strategies—whether for customer support or marketing—remember that there’s no one-size-fits-all solution. You should always consider your target customers’ culture, tradition, and habits. This way, you can target their preferences, allowing you to establish rapport and build loyalty. Read more

Training shouldn’t end when you agents start taking calls. It must be done continuously so you can keep enhancing the skills and updating the knowledge of your employees. Follow-up learning sessions let you introduce new customer support concepts, techniques, and practices to your call center agents. This keeps your company up-to-date and competitive. Read more

Developing a customer service strategy is vital to the growth of French call centers. It requires detailed planning and a full grasp of the importance of the customer experience. But once you’ve built one, you’re a step closer to creating a service-oriented culture and reaching the company’s objectives. Read more

Business process outsourcing (BPO) has become a common practice because of the benefits it offers. As a business strategy, it can empower an organization, help it reach a wider market, and enable it to communicate better with its target customers. Plus, it often allows brands to cut costs without sacrificing the quality and efficiency of their functions. Read more

If you’re planning to penetrate the French market, you have to keep in mind that French customers have high standards. Thus, your contact center must be able to provide top-quality business process outsourcing (BPO) services that can surpass the expectations of even the most meticulous customers. Read more

A company’s agility, or its ability to be responsive and adaptive, is an important source of competitive advantage. As customers expect issues to be resolved in a single interaction, brands need to reach out to their market as quickly and as efficiently as possible. The speed at which businesses deliver solutions to their clients has thus become a significant market differentiator. Read more

Having employees who speak the language of your customers is one of the most important components of a successful global business. Take your French customers for instance: not all of them are comfortable in using English as their medium of communication. This is why you need to have a line of multilingual call center agents to address your global customers. Read more

Small and medium-sized businesses (SMBs) often find it difficult to keep up with the increasing demands of their customer base primarily because of having limited resources. Fortunately, there is a solution. Not having enough employees who can perform the needed administrative tasks and simultaneously provide support to customers has led small businesses to hire remote staff through call center outsourcing. Read more