Employment Opportunity: Visitor Experience Leads & Guides

Employment Opportunity: Visitor Experience Leads & Guides

Context

The Museum of Contemporary Art Toronto Canada (MOCA) is in a defining phase of its evolution, as it moves into a landmark heritage building and advances 20 years of exhibiting, collecting and nurturing innovative contemporary art and cultural practices.

In 2018, MOCA will open its 55,000 square foot purpose-designed home in a former industrial space in Toronto’s Junction Triangle. The museum will function as an inclusive cultural catalyst where artists and audiences can step into a wider world of contemporary art and be part of a global movement defined by new ideas and new forms.

The expanded MOCA will realize its vision through three major exhibitions per year accompanied by a cohesive set of complementary programs, 20+ artist production studios and a renewed commitment to the permanent collection. The institution will be unique in Toronto for putting artists and visitors at the core of its programming, while at the same time seeking international partnerships to encourage exchange and plurality.

Position Summary

MOCA is looking for outgoing and curious candidates to join our Visitor Experience team. Visitor Experience Leads & Guides are the public face of the Museum of Contemporary Art and play a vital role in welcoming and engaging our community.

All visitor experience staff are cross-trained in three areas: visitor orientation and ticketing, in-gallery experience, and safety and security. From planning tours, to sharing knowledge about the exhibitions and heritage building features, to finding different ways to surprise and delight our visitors every day, you will define the face of MOCA and the 21st century museum.

Visitor Experience Guides are floor personnel responsible for all public-facing aspects of the visitor welcome.

Visitor Experience Leads have the additional responsibilities of opening/closing the museum, scheduling and supervising the work of the Visitor Experience Guides & Volunteers, and being the main problem-solvers on duty.

The positions present a phenomenal opportunity to contribute to a unique and growing cultural institution while building skills essential to a career in hospitality and the arts, and are ideal for an energetic, outgoing individual who has a passion for contemporary art.

Responsibilities

Under the general direction of the Visitor Experience Manager:

Customer Service

Be a host – greet and welcome all visitors to the MOCA

Reserve/sell general admission, program, and special exhibition tickets

Facilitate check-in process for all visitors and groups, and assist them in planning their museum experience

Sell MOCA memberships and help visitors choose the best membership option

Stay current with daily schedule of events; communicate relevant information to other staff and event hosts/leaders upon arrival at the museum.

Become an expert in MOCA’s programs, the museum building, and its place in the Junction Triangle neighbourhood and cultural community

Ensure easy and efficient visitor flow through the museum

Enforce security and safety procedures and protocols in all public spaces of the museum

Must be able to work regular weekends, evenings, holidays, and special events

Assets:

Bilingual (French or other second language)

Demonstrated working knowledge of Toronto’s arts community

Experience working at multi-stakeholder not-for-profit and/or in a start-up environment

Conflict resolution/de-escalation & anti-oppression training

First Aid Certification

Personal Attributes:

Social and personable

Punctual and dependable

Professional and polished

Must have the ability to be both friendly and commanding in communication

Highly organized and detail-oriented

Flexible and agile

Proactive, demonstrates initiative and problem-solving ability

Takes ownership and is accountable

Thrives in a collaborative, dynamic and fast-paced environment

Additional Requirements

Must be able to stand and move around public areas of the museum for extended periods of time, some lifting may be required (reasonable accommodation will be made for qualified candidates with disabilities).

Must be able to work regular evenings & weekends

Personal qualities of integrity, credibility, sound judgment and a keen interest in the mission of MOCA

Compensation: $17-$20/h based on experience and position.

Please submit applications to visitorexperience@moca.ca

Applications must be submitted as one pdf including a letter of motivation and a maximum two-page CV. Incomplete submissions will not be considered.

Please indicate the position you are applying for in the subject line of your email.

Only those selected for an interview will be contacted, no phone calls please.

The Museum of Contemporary Art Toronto Canada advocates equal opportunity for all employees and applicants for employment and is committed to diversity in the workplace.

The Museum of Contemporary Art Toronto Canada is committed to ensuring that MOCA is an inclusive space where community members are treated with respect and dignity. MOCA encourages applications from everyone, including but not limited to women, Aboriginal peoples, visible minorities, people with disabilities, and persons of all sexual orientations and gender identities.