Official Known Issues

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Below is a copy of the Official known issues from the official DDO Forums. Maintained here as a reference for when the forums are offline. Please do not edit mistakes in this list (except to update the copy to match the forums), and rather add them to the player notes section.

Below the official known issues are features that are Working as Intended but may cause confusion. Should you come across any of these issues, There is no need to submit a bug report about these issues unless otherwise noted.

Current Official Known Issues (Last updated by Turbine 11-12-2012)

Of Special Note

NEW: During a reincarnation, a display error can cause the XP bar to not properly show character XP even though the player has XP and can level up with the Reincarnation trainer.

Old and completed in-game help requests will push an inaccurate ticket update notice when you log into a character. This issue is cosmetic and does not mean that you have any open issues with customer service. Removing the ticket status will still result in the same issue the next time you log into the game. We’re working to resolve this issue and appreciate your patience.

Windows users with desktop shortcuts pointed to "dndclient.exe" may experience a launcher error. Ensure that your shortcuts are pointed to "turbinelauncher.exe" instead.

Some Intel users may find that when DirectX 10 is enabled, only their UI is visible and the rest of their screen is black. If this occurs, we recommend you disable DX10, enable DX9, and restart the game client.

If your quest fails to complete, logging out and back in can re-update your quest status to grant the completion. Make sure you have someone in the quest to keep the instance active for you while attempting this work-around. Solo players please note: logging out and back in may help, but only if your instance does not reset in the process. If the instance resets you will need to redo the quest.

Players have reported that they sometimes have trouble climbing up long ladders due to hitching or becoming caught in the middle of the ladder. Many of these "sticky" ladders have been fixed, but there may be other locations. If you come across a sticky ladder, please submit a bug report from the location of the ladder.

Classes

Barbarian paths are not bestowing their passive dodge bonuses following a level increase until a character log out and back in.

Crafting

Runestone and ammunition recipes lack full descriptions.

Some ingredient list icons do not have backgrounds in the recipe ingredient list.

Ingredients bags that contained Everbright Shards (Shield) continue to display unusable versions of these shards, even though the shards have been removed from the game.

When a player fails to craft a recipe, the crafting device does not animate or make a noise. An alert message is properly displayed, however.

The Shard of Tendon Slice fails to give the tendon slice mutation to an off-hand item, but will overwrite existing suffixes and consume the shard.

Reconstruction I shards and recipes do not mention that they affect Repair spells.

The tooltip for Equipment Disjunction simply states "item."

It is possible to apply Incite +20% to a bow, which increases threat generation to main or offhand melee attacks. Since this is not possible with a bow, the mutation has no effect.

Some NPCs have typos in their dialog.

Items fixed or modified using the Stone of Change or other Eldritch Devices will sometimes not display the updated effects. This is a display bug only. Removing, and then re-equipping, the item will show the updates to the item.

Challenges

Several Dryads have "DNT" text in their mapnote.

When visiting the Challenge Trader in House Cannith, the tooltip for Calomel's Repeating Light Crossbow shows the tooltip for the heavy crossbow.

There is an extra mapnote for the Extraplanar Mining: Labor Shortage challenge.

Life Replenish is described as a regeneration effect when it instead heals in one burst of healing.

Challenge Loot

The effect of Staggering Blow is not working properly.

Creature Companions

Creature companions rapidly teleport when their owners are swimming, flying, or using an elevator platform.

DDO Store

Inflict Wounds potions do not state that they are in the Healing section of the store to assist Pale Masters.

You must close and reopen the DDO Store to purchase each upgrade of the Shared Bank: Platinum Vault.

The following Hirelings are incorrectly labeled in the DDO Store:

Tome is a Wizard, not a Sorcerer

Gorgal Orc-hewer is a Barbarian, not a Fighter

Selecting Paypal as a payment method can cause the game to close.

Hard and Elite difficulty unlocks are not filtered out of the DDO Store for VIP players.

After playing for extended amounts of time in the game, your DDO Store session may time out when you attempt to open the Store. To correct this, press the home button (the house shaped icon in the upper left of the Store window) to reload the Store.

Players who purchase the Maple Airship Interior Stain receive a white version instead.

"Continue shopping" store link takes you to the homepage

If you meet the pre-requisites to see an item in the Store (such as having a character ability or purchasing a prerequisite item), you may need to reload the Store for the item to appear. Press the home button (the house shaped icon in the upper left of the Store window) to reload the Store.

Returning players who are not receiving their favor reward Turbine Points may be able to correct the issue by logging out and back into the game to receive residual Points. Refreshing the Store using the home (the house icon) button may also correct the issue.

Shared Bank Space will not filter out once purchased, allowing multiple purchases without granting multiple Shared Banks (there is no such thing as multiple Shared Banks).

Enhancements

NEW: Pale Master's "Shroud of the Vampire" does not deactivate properly.

Unyielding Sovereignty is interruptable, and goes on a cooldown timer if interrupted.

None of the homunculus enhancements list their requirements.

Wizard Archmage: Arcane Bolt damage does not appear in the combat log.

Wizard Archmage: Protection from Energy is using an octagonal rather than square icon.

Enhancement, Paladin, Divine Might: The charisma requirement for Divine Might is listed in the description but does not show in the requirements section.

Conjuration V - Cloudkill does not have the proper requirements.

Elven Arcane Fluidity - These enhancements should cost 1 point per tier.

The cooldown on the Wizard Dimension Door enhancement says it is at 6 seconds. The actual cooldown is 15 seconds.

Epic Destinies

NEW: Primal Avatar: It is possible to gain more spirit than intended during combat. This will be corrected in a future update.

Non-bards currently receive more songs per rest than intended when twisting active Fatesinger abilities.

It is possible to override Energy Sheath with lower-powered buffs of the same type.

Events

Euphonia's Challenge: Treasure of the Crystal Cove

Level 1 pirate hat upgrades can be applied multiple times to no effect.

Hirelings do not share the gems they receive from killing monsters in Crystal Cove. Players can ensure they get their fair share of the loot by delivering the killing blow.

Torches can be placed in a location that puts the torch several feet into the air, causing confusion for kobold miners. Players who experience this issue should pick the torch up, and move it to a different spot.

*Double-clicking on the Pirate Port from the hotbar (or using two in short succession) can crash the client.

Casting any type of crowd control while dropping a torch, barrel, or healing torch makes the item disappear, and not be able to be re-acquired.

Torches can get stuck in walls, causing kobold pathing problems.

A torch can sometimes appear not to connect to a line of torches until an additional torch is placed. This is an occasional graphical glitch, but does not impact the actual functionality of the torch.

Tumbling while placing a torch does not place the torch, and removes the torch from inventory.

The drop rate for requisition items received through killing boss monsters in Crystal Cove is lower than intended. The requisition item prices have been temporarily lowered in the DDO Store.

Favor

None

Feats

The Quicken Spell metamagic feat sometimes fails to work when assigned to a spell from the per-spell metamagic menu.

Guilds & Airships

Guilds have no way to usurp an inactive guild leader if no successor or officers have been named.

Players who have turned off "Accept Guild Invites" will still receive emailed invitations.

The DDO Store version of the Small Guild Chest incorrectly only allows Officers or Leaders to access the chest.

Hirelings

When reporting issues with a Hireling, be sure to include the name of which Hireling you were using.

Druid wolves and Artificer iron defenders have found a new way to escape, and sometimes don't follow their master between private instances/adventure areas.

Monsters can aggro hirelings through doors.

Hirelings are occasionally unable to be dismissed from a party.

Some rogue hirelings switch to a staff and stop attacking during a fight.

Paused Hireling Contracts unpause when they are placed into a bank slot. It is best to not put partially used contracts into bank slots to avoid premature expiration.

Bard hireling descriptions do not include their race, class, and level data like other hirelings have.

Hirelings who can cast raise dead/resurrection don't always do so without being ordered to using the hotbar (but may sometimes do so without being asked first).

Level 1 arcane hirelings do not cast all of their available spells.

Many switches, levers, and other interactables have been scooted into Hireling reach. If you encounter one they still refuse to use, please submit a bug report but include specific information on the location of the interactable they're having trouble with.

You may experience problems when hirelings are in your party for the quests Dreams of Insanity and Maze of Madness.

Nedry Smallfoot (Level 14 Warforged Wizard) does not appear to remember that he can cast spells.

Items

Scrolls of Conjure Bolts do not conjure any bolts.

Some versions of the ring Seal of Dun’Robar from the quest House of Rusted Blades have additional, unintended effects which may not function properly. This will be corrected in a future update.

Some Drow Weapons from the quest House of Rusted Blades are missing all of the effects that are supposed to be on them. This will be corrected in a future update.

Spell Power incorrectly affects spells cast from items. This is not working as intended, and will be fixed in a future update.

If you have an Exclusive item, and attempt to trade your Eberron Dragonshards to the collection NPC, the NPC can't give you another item because it's exclusive, but takes the shards anyway.

Modules with guild augment slots are not able to be equipped by Iron Defenders.

Challenge items being upgraded to Tier 3, and Cannith items with the “Nearly Finished” effect, have incorrect binding status change information displayed in their barter shop descriptions. The items state that they will become both Bound to Account and Bound to Character, when in fact they become Bound to Character.

The bonus damage associated with the Greater Bane benefit is not applying on crafted handwraps.

The Holy Burst benefit from Tower of Despair rings does not stack properly with the Holy benefit on crafted handwraps.

Epic Ring of the Buccaneer is missing +5 Protection

Some armors cause a lighter skin color on a character's neck than intended.

The text displayed on auto-granting of epic scrolls in the Risia Ice Games state, "DNT TBD".

Descriptions of Cosmetic Armors do not always fit in the Store display.

Cosmetic Spiral Armor has a seam on dwarf females.

When wielding the +1 Starter Scimitar, the flaming effect does not disappear (like the weapon) when emotes are used.

The Mysterious Bauble and Epic Ring of Spell Storing text descriptions are incorrect. Their actual effects have been unchanged from pre-Update 5 form.

Great Axe of the Chained Soldier is an exclusive item, but it does not specify this in its description text..

The 'Keen' effect does not apply properly to thrown weapons.

The following potions can not be used while raged. They will be updated in the future. Neutralize Poison, Remove Curse, Remove Disease, Remove Fear.

Voiceovers for the DDO beta multilingual client are not localized in French and German.

Monsters

Certain spellcasting monsters appear to throw spears that they do not have.

Monsters Manual

Several named spiders are incrementing in the wrong monster species for Page 2 of the Monster Manual, including Jukree, Tormented Bones, phase spiders and zombies.

Ramsay Morcort in Bringing the Light is not registering in the Monster Manual.

PvP

None

Quests

DM Voice over is not playing in the Restless Isles content.

If multiple quests share an entrance point, and the player has both quests and clicks on the waypoint, a special UI appears where players can check a box next to the quest they want to do. However, if players select one of the difficulty boxes, the quests all appear to be deselected. This is purely a visual error, as the last quest checked remains selected.

The game client can occasionally crash when entering the Sands of Menechtarun or other wilderness zones.

Harbinger of Madness

Quest: The Missing

Z'mittzith sometimes has a problem firing Prismatic Spray.

Quest: In the Flesh

Some lines of DM text do not appear during the boss battle.

The Devils of Shavarath

Devil Battlefield

Quest: Tower of Despair

The warded chest can sometimes offer no loot to players upon quest completion.

Attack on Stormreach

Quest: Attack on Summerfield

Hireling rogues are sometimes unable to disable traps.

Darmon Kosh has incorrect dialog

Kobold Demolitionists aren't doing as much damage as they should when they explode.

Quest: Siegebreaker

Hirelings can't follow you to the final boss fight.

Quest: Blockade Buster

Players may appear in the wrong place if a ship explodes while a player is in a loading screen.

Windows of the Blockade Ships sometimes linger after the ships are destroyed.

Demolition Charges don't always play sound correctly.

Falling from the upper deck of the ship can sometimes cause you to become stuck "floating" in the air.

If you are killed by the ship explosion, you can still walk around the ship as a ghost even though the ship was destroyed.

Hirelings ignore ranged attackers.

Deception in Stormreach

Quest: Eyes of Stone

Some Coin Lords and Palace Guards may move around a bit even though they are turned to stone.

Kobolds can get stuck on top of bookcases.

Certain pillars are not solid.

Quest: Framework

Some ballista are not working reliably.

Dreams of Insanity

Hirelings sometimes run off and draw too much monster aggro.

NEW: High Road of Shadows

In Lost in the Swamp, two of the Dryad trees are unable to be damaged via melee attacks.

The Treasure chest near the miniboss Song does not open upon her death.

Korthos Island

Shipwreck Shore

The DM audio can play at the same time as Jeets' dialog.

Cellimas and Jeets sometimes get stuck in the pool room once combat is over.

Menace of the Underdark

Belly of the Beast

The quest is unable to be completed on Epic Elite difficulty.

Caught in the Web

Players attempting to repeat a raid on Epic difficulty will be told that they have a two-minute timer before they can repeat the raid again, but this is a cosmetic error only. The standard raid timer will still apply.

Ana will sometimes not remember to follow the party into a boss fight. Speaking with her will prompt her to follow you again.

The Necropolis

Accursed Ascension

The warded chest can sometimes offer no loot to players upon quest completion.

The special end reward list that is offered upon every 20th completion may be truncated.

Orchard of the Macabre

Ghosts of Perdition

Casting Dimension Door after fighting Cholthulzz, but before talking to him, causes the quest to no longer be completable.

Secrets of the Artificers

House Cannith

The focus orbs leading into House Cannith are incorrect.

Players hanging off of platforms may not be able to correctly reach their destination.

Turbine Download Manager

If you experience any problems with the Turbine Download Manager, please go here. DDO Forums

UI

NEW: - In the LFM panel the fields to specify level range are not displaying/functioning.

NEW: - In the Who panel, the fields to specify level range for a search are not displaying/functioning.

NEW: - The search bar extends past the bag UI.

Items are not properly displaying their restriction graphic (aka, the "red box") on the auction house, shared account bank, and True Reincarnation cache UI panels. Players should read the item description information to determine whether their character can equip or otherwise use the item prior to purchasing an item. This will be corrected in a future update.

Players are sometimes unable to report a bug through the in-game browser.

The Who and Friends panels will sometimes show characters at a higher level than they actually are.

Grease is not listed under an enemy's "Your Harmful Effects" icon list in the enemy's examination window.

Ingredients bags reset to their default view every time an item is added or removed.

Closing a crafting panel when another panel is open (like an inventory or character sheet) will close both panels.

If a player dies and checks the "Do Not Show" option in the "You Are Dead" UI box, then resets hints, the "Do Not Show" checkbox remains checked the next time the "You Are Dead" box appears.

Lowercase letters on the bottom line of the chat box are cut off, and sometimes hard to read, when utilizing DX 10.

Armor Appearance Kit previews can still be seen on characters in the character selection screen.

Not all elements have been updated, and some (specifically class party icons) can not be reskinned.

The 'Recommended' button for Paths is not working properly.

The LFG icon may not be removed properly after joining a group.

NPCs that have been turned to stone still move in the Focus Orb.

Items listed in the auction house and placed in the shared bank do not display their properties. *Relisting the auction house item and moving the item out of, and back into, the shared bank will resolve this display issue.

On lower resolution screens, tooltips may not appear properly.

Other

NEW: - Some ambient audio noises fail to clear up when changing instances/leaving the area, and persist in other areas of the game when they should not.

NEW: - When moving from an interior space back into a private instance, the avatar may go invisible.

In Dx11, some ground textures appear black, particularly if using the "Low" setting. This can be corrected by turning on Multi-Pass Lighting in the graphics settings, or by increasing the display quality above "Low".

The UI Menu Selection panel is not displayed when the game client is in Windowed Mode.

Artificer Iron Defender Modules appear under the Handwraps section of the Auction House.

Minimizing the game launcher and bringing back into focus while patching may cause errors to display.

Veteran characters who decide to start on Shipwreck Shore at level 1 will 'release' to the Marketplace Airship tower unless they bind somewhere else first.

Improvements have been made to the game's launcher, in order to become more compatible to Windows Vista. However, some users may encounter errors if they have already adjusted Vista permissions to get the game to work. Click Here for information on how to fix this error.

Computers operating with the following Video Cards may have performance or other difficulties:

Due to the new UI layout saving option, UI settings have been returned to the default positions. You may arrange your UI to your preferred layout and then save it by typing “/ui layout save [filename]” in the chat box. Replace "[filename]" with an easy to remember name for that layout. This layout is stored locally, and the layout files can be exported to other computers. You will only need to do this once for each character that you prefer a custom layout for.

The DDO Unlimited key mapping will over-ride existing Stormreach key maps. Make a copy of your 'ddo.keymap' file before using DDO Unlimited to retain your old settings.

If you are downgrading from a VIP account, any characters of a premium race and/or class that you have not purchased with Turbine Points or unlocked with favor must be purchased/unlocked before you will be able to access the character as a free or premium player. Example: If you downgrade and select a warforged monk, you will need to purchase monk and warforged before you'll be able to play the character.

Remember that if you take Jeets offer to skip the tutorial you will be advanced ahead in the storyline of Korthos. In order to group with friends who have not yet unlocked the ability to skip the tutorial, decline Jeets offer to skip ahead and complete the grotto tutorial instance. This will allow you to enter the snowy version of Korthos village to group with other players in that part of the story!

DDO Store

Once Favored Soul or Drow is unlocked with favor points, it is still accessible in the DDO Store. This is by design, as purchase in the store will grant Favored Soul or Drow access to your account for all servers, while favor unlocking is per-server only.

Viewing the Store before you login a character will only display account level character purchase items. To see a full list of items available to your character, log in the character.

The DDO Store's automatic filtering does not recognize feats or enhancements that allow you to overcome prerequisites for some items. This can result in the Store blocking some items from appearing in your catalog because the store doesn't think you are able to use the items. To see and be able to purchase these items, turn off filtering.

Hirelings

Hirelings will path to monsters across water if they think they can jump across. They aren't very good swimmers though, and if they don't make the jump, you will have to recall them to you.

In Game Vendors

When selling to pawnbrokers, remember that unlike Tavern-keepers and general vendors, other players can purchase an item you've sold to the NPC. Additionally, it is intended that items sold to pawnbrokers will not appear in your buyback list. Instead the item will appear for purchase in the sell tab of the pawnbroker's list.

Tad Hardcastle spent so much on his new acrobats outfit that he has tried to cut some corners on his donation gifts. The Greater Tumble spell he casts will only allow players to tumble if they have more than 0 ranks in tumble.

Items

Airship beacons cannot be used in Delver's Canteen.

Skills, Feats, & Abilities

The minimum ranks in the Perform skill required to use Bard songs are based on the 'ranks' taken, not the modified skill total. This is by design.

Quests

Diplomatic Impunity

Root walls cannot be broken with bows.

Player Notes

Player notes last updated July 26, 2016.

Of very special note

The Bug Reporting tool:

The ingame bug reporting tool has known to be extremely buggy and unreliable for the last 6 years. The best place to submit bugs if you truly want them to be seen by the devs is the official forums. The best place to submit them if you want them to be seen by the QA team (who may or may not forward them to the devs) is the Bug Report form on the official forums.

Known issues that have already been fixed but not removed from the official list yet

Cyclonic Blast damage numbers from the spell do not appear in the combat log.

Display fine.

Reconstruction I shards and recipes do not mention that they affect Repair spells.

Confirmed fixed already.

No resurrection shrine appears at the end of the fight against Velah.

The resurrection shrine does appear.

Known issues that simply make no logical sense

Windows users with desktop shortcuts pointed to "dndclient.exe" may experience a launcher error. Ensure that your shortcuts are pointed to "turbinelauncher.exe" instead.

Running dndclient.exe directly has never worked, the launcher has always been required as it passes the login credientials to that client exe. Perhaps it refers to dndlauncher.exe, but tests show that file works the same as turbinelauncher.exe, so this note is rather pointless.

Khyber and Siberys dragonshard fragments have weight, even when placed inside of ingredient bags.

In a previous patch they wanted to make all ingredients weight either zero or less. And again in several forum posts. These can be several hunderd pounds now. Listed as intended, yet it's obviously not intended.

Hard and Elite difficulty unlocks are not filtered out of the DDO Store for VIP players.

This makes no sense because VIP players deserve the right to be able to purchase these. Especially if they go on sale and the player knows their subscription will run out soon.

The spell point cost for Grease is incorrect.

This spells cost was already recently changed. It's now 6SP, which is appropriate since it's a very weak low level spell that does not scale well at higher levels. Likely this was already fixed and they forgot to remove the note.

The drop rate for requisition items received through killing boss monsters in Crystal Cove is lower than intended. The requisition item prices have been temporarily lowered in the DDO Store.

The current drop rate is nearly 100% for these items. Doesn't make sense that they would want it any higher. Likely it was up'd already and this note was not removed.

Some NPCs have typos in their dialog.

Too vague to be any use to players. Should we never bug report typo's because you know some exist?

Life Replenish is described as a regeneration effect when it instead heals in one burst of healing.

Nope. It works as describe, it's a healing over time effect, heals quite a lot of hp every 2 seconds.

Known issues that are a vague, which we can clarify

Superior spell potions are not applying the correct damage increase.

This refers to the fact some only do +50% dmg, when they should be increasing it by +75%. Examples are the glaciation potions from the risia festival event.

Warforged are missing their death animations.

They're only missing a few death animations, some display fine.

Known issues that have been in the official list for over 5 years

The following potions can not be used while raged. They will be updated in the future. Neutralize Poison, Remove Curse, Remove Disease, Remove Fear.

The future.. What is the future in Turbine time? 10 years?

To clarify this note: You can't use any "clickies" while raged, and these potions are set to function as clickies. They actually did fix one potion to work as a clicky while raged: Lesser Restore. This was fixed some years ago. When/if the others will be fixed is unknown. There is a workaround - you can use guild vendor potions as they are not clickies (but only if you're in a sufficiently high level guild).