All european (EU and CH, LI, NO) orders are shipped from our depot in Berlin via Deutsche Post - DHL and subsequently through the postal service of the receiving country. Delivery times for all mainland european countries are 3 - 12 days, depending on the destination country.

We reserve 2-3 working days on our side in order to process and pack your order. For larger orders, this time may vary.

For bulkier orders above 100 GBP in value or the equivalent in other currencies, we offer surface mail shipping as a cost effective but slow option. To "downgrade" to surface mail, use discount code sendbysurface on checkout. This option is only available for non-european countries.

Customs Duties and Taxes

If you are located outside of South Africa - or in the case of your order being sent from Germany, outside of the EU - your country may levy import duties or taxes such as VAT (Value Added Tax) on goods sent by mail.

All possible duties or taxes are the sole responsibility of the recipient.

This is international practice in all cross-border e-commerce transactions. We send out all our parcels with the proper customs documentation to the best of our knowledge and invoices attached.

Should your order be a gift, you can notify us of that during the order process by checking the appropriate button. Different tax and duty free thresholds may apply to gifts, depending on destination country.