Policies

Terms of Use

Use of this site is governed by the terms and conditions set forth. If you do not wish to be bound by the terms and conditions, please do not access this website. The information and materials provided by Heartfelt Sympathies may be used for informational purposes only. By using any materials on this website, you agree to follow the terms and conditions as outlined now and in the future. Heartfelt Sympathies may, at any time, revise and update the terms and conditions.

COPYRIGHTS & TRADEMARKS

All copyrights and trademarks may only be used with written permission. All names, photos, logos, brand images, photographs, videos, content, and designs are copyrights, trademarks, and/or intellectual property, whether registered or unregistered, owned by Heartfelt Sympathies, FrontRunner Professional and/or FTD. Any unauthorized use of that information or materials may violate copyright, trademark and other laws.

RESTRICTIONS

You may view, download and copy information and materials on this website solely for personal, non-commercial use, in support of Heartfelt Sympathy's products. You agree not to modify or revise any of the materials in any way and that all copyright and proprietary notices are retained.

EXTERNAL WEBSITE LINKS

Heartfelt Sympathies is not responsible for the content on any third party websites linked from the Heartfelt Sympathies website. A link does not automatically imply sponsorship, affiliation or association with these third party companies.

DISCLAIMER

Heartfelt Sympathies does everything in its power to provide accurate information and materials on this website but assumes no responsibility for any inaccuracies. Heartfelt Sympathies may change the content of this website at any time without notice. Heartfelt Sympathies, its officers, directors, employees, agents, distributors, or affiliates are NOT responsible or liable for any loss, damage, liability, claim, or other injury or cause related to or resulting from any information posted on the Heartfelt Sympathies website. In no event shall Heartfelt Sympathies be liable for any damages: indirect, special, consequential, incidental, or those resulting from lost profits, data or business interruption, stemming from use of this website or third party links.

PRODUCT COLORS

The colors of the products shown on the Heartfelt Sympathies website are displayed as accurately as possible. However, Heartfelt Sympathies cannot guarantee the color accuracy of your monitor's display.

REFUNDS

SHIPPING

Please refer to the Heartfelt Sympathies Shipping Policy for information regarding the shipment of purchased products.

GENERAL PROVISIONS

Heartfelt Sympathies makes no representation that materials are appropriate or available for use in any particular jurisdiction. Use of this website is unauthorized in any jurisdiction where all or any portion may violate any legal requirements; you are responsible for compliance with all applicable laws. Any use of this website in contravention of any provision of this agreement is at your own risk.

If you have questions regarding the Heartfelt Sympathies' Terms and Conditions, please call 1-844-249-9510 or email support@heartfeltsympathies.com.

Shipping

Heartfelt Sympathies does its best to process orders as quickly as possible.

Orders are processed Monday through Saturday by local florists using local delivery methods. No deliveries will be made on Sundays.

All orders received after 3:00 p.m. (local time) will be processed the following business day.

Ordering

To ensure same-day delivery, the order must be placed before 12:00 p.m. Monday through Saturday in the recipient's time zone (major holidays excluded).

Orders for Monday morning delivery must be placed by 12 p.m. on Saturday. Orders for Tuesday through Saturday morning delivery must be placed by 6:00 p.m. the day before.

Additional delivery charges may be applied if the recipient's address is located a significant distance from the nearest florist. The extra delivery fee will not be processed without your prior approval; you will be contacted to confirm.

CANCELLATION POLICY

Heartfelt Sympathies prides itself on the efficient processing and delivery of all products. All orders are processed immediately upon receipt. For this reason, Heartfelt Sympathies is unable to allow changes or cancellations once an order has been placed.

Returns

If there are any issues or you're not satisfied with the quality of your order, you must contact Heartfelt Sympathies within 7 days of receipt at 1-844-249-9510 or support@heartfeltsympathies.com.

Any refund will be processed to the credit card used to place the order for the actual purchase price.

SUBSTITUTION POLICY

Heartfelt Sympathies only uses the freshest flowers and plants available. Depending on the season and availability of particular items, orders will be processed to ensure that the arrangement is as similar as possible to the ordered item. Flower and plant colors, varieties and containers may vary but the type of arrangement (size and shape) will not be affected. If substitution is necessary, other types of flowers or plants of equal or greater value will be used. For one-of-a-kind arrangements (roses, lilies, orchids), color substitution may be necessary.

Privacy Policy

The Heartfelt Sympathy Privacy Policy was last updated and posted in April 2014.

Your privacy is important and we take it seriously. Heartfelt Sympathies will do everything in its power to protect all information shared with us. All required personal information is only used only for billing purposes, order processing, and fulfilling customer orders.

Heartfelt Sympathies strives to ensure a safe and secure website environment. Security measures are implemented to protect your personal information from any and all third party organizations and unauthorized users. Heartfelt Sympathies does not sell, rent, share or distribute your name, address, phone number, or email address to any third party organization. Your data is protected from loss, misuse, unauthorized access, unauthorized disclosure, alteration, or destruction.

Heartfelt Sympathies utilizes secure server software SSL, one of the safest encryption technologies available today, which encrypts personal information before it's transmitted. Unfortunately, no data transmission can be 100% guaranteed. In the event of unauthorized use of your credit card information, you must notify your credit card provider in accordance with its reporting rules and procedures.

You are encouraged, when sharing a computer or using a public computer, to close the order pages and close the browser window when finished to avoid unauthorized access.

SHARED INFORMATION

Any information shared with Heartfelt Sympathies will only be used to process orders and delivery, as well as support. All outside companies responsible for order fulfillment and delivery are prohibited from using the sender or recipient personal information for any other purpose. Your credit card information is not shared.

OTHER WEBSITE LINKS

Heartfelt Sympathies has no control of or responsibility for linked websites. These are provided solely for the convenience of online visitors. Accessing such links is done so at your own risk.

COOKIES

Cookies are pieces of data stored on a computer hard drive that contain information about the user. A cookie is only used on our site to maintain the shopping cart. Once a browser window is closed, the cookie disappears.