Liz is the founder of My Subscription Addiction. She’s been hooked on subscription boxes since 2011 thanks to Birchbox, and she now subscribes to over 100 boxes. Her favorites include POPSUGAR Must Have, FabFitFun, and any box that features natural beauty products!

All views in this review are the opinion of the author. My Subscription Addiction will never accept payment in exchange for a review, but will accept a box at no cost to provide honest opinions on the box. This post may contain affiliate/referral links. Read the complete My Subscription Addiction disclosure.

36 Comments

I finally broke down and ordered a box because of this spoiler. I just have my fingers crossed that this isn’t the only awesome thing in the box! Fingers crossed for an awesome pre-birthday gift to myself.

I am in love with this scarf. I want to order but last time I ordered and used a coupon code only a couple of days later there was a 50% off coupon and I was pissed, so I’m trying to hold out to see if there’s going to be any other coupons in the next few days. What do you guys think? I think with this scarf in the box, they likely won’t give much more of a discount than 10$ off.

Check your profile though – I thought the same thing but now they’re sending me TWO March boxes – essentially it opened up a second subscription. I assumed it would just extend my subscription and it’s super sketchy to not have fine print saying otherwise.

I’m definitely done with PopSugar for good if they don’t resolve this properly.

I think she meant that the coupon code would work for those of us that have been subbed before. So many of their coupon codes only work for those that are getting their very first box ever. I hope they resolve the issue for you quickly, Sarah. I had issues with my box last month and they were very good about fixing the problems.

The exact same thing happened to me. Why would they intentionally send a code that you can’t use if you are already a subscriber? It opened a second subscription and double debited my bank account. I notified them and they haven’t bothered to respond or issue a refund. Disappointing

Be careful though. It does work but it duplicates your order. Just got caught as I looked to see how it would show up in my account and instead I had two boxes for March. I am not pleased as I contacted them to fix the duplicate either by cancelling completely and refunding or cancelling and applying to April and the response was:

****

Thanks for reaching out! Unfortunately, we are unable to refund your duplicate subscription as it states in the legal print that this promotion is for new subscribers only and that duplicate boxes will not be returned. We apologize for the inconvenience but we have canceled your duplicate subscription to ensure that you will not receive duplicates come April.

*******
If this sticks (I’m following up as the two box to same persona at same address makes no sense), I’m done with them.

I mean, you WERE trying to get one over on them even though the legal print does say that it’s only applicable to new subscribers (I’ve checked before). They really are under zero obligation to refund your double-payment since you were essentially cheating them (whether you were aware of it or not), though they definitely should fix their website so it enforces these rules. It’s not that difficult to do so I wonder why they haven’t prioritized it.

I agree I was trying to extend my subscription another month and get that month $10 off and the code acted like or would let me since I was logged into my account. However nowhere that I saw this deal tweeted did it mention a second subscription, duplicate box, etc. This was the first time since I started this whole box phenomena three months ago that such a thing was possible.

I also had a friend who told me about the $10 off get suckered too. She thought she had just extended her 6 month subscription that was half way through an additional month. The irony is we were both excited about seeing if it was worth because we’d been underwhelmed but the peeks and others raves made me decide to give them another chance that maybe they were as great as Yuzen or worth the monthly like Birchbox because there will always be misses. Amusingly I was giving them the benefit of the doubt.

However while I’m fine and won’t miss the $30, I will forever remember the fact they weren’t helpful, didn’t care about an honest mistake, and then when I was forced to looked closer at the practice which caused me to make the error I realized it was deceptive, perhaps not on purpose, because I gave them the out that I could understand a programming mistake that could have caused the code to be taken. At which point they presented their “proof” that I should have known about it before ordering and that’s when I noticed an old web developer’s trick also deceptive, also perhaps inadvertent, about color, bolds, and how to draw the eye…and more importantly how to miss something on a quick glance as to when the subscription would start.

Finally, I let then know my mistake immediately after I made it and they wouldn’t fully cancel. If one has a customer that makes an obvious mistake and one still forces the transaction on them, would anyone really expect there would ever be any future business?

I just think people should be wary of any company that behaves that way. It tends not to bode well if any customer has any problem.

I much less angry now but I’ve learned a very important lesson add to who had helpful customer service and who does not.

I think it would make good business sense and good will to give you a refund. A couple of things on this topic, somehow I ended up with two subscriptions from blush mystery box. Two months in a row they shipped me two boxes and charged my card. I called them after the first time and they emailed me a free return label and refunded the charge after they received the box back. The next month they did the same thing and I cancelled..they said it was the only way to stop it. I was canceling anyway but I’m pretty sure they have the same non refundable policy but realized it was an honest mistake either on their or my part. Pretty sure it was theirs since the first month I only received one box.
Another example of good will is this story. I am a travel agent and a couple of times making a hotel reservation I forgot to put the arrival date in and it deviated check in to the day i made the reservation. Both times the hotel had a 24 hour cancel policy so I was within the cancel policy and the clients card was going to be charged one nights stay. Both times this happened I called the hotel and said it was an honest mistake and they agreed not to charge the card. Sometimes it’s just good business sense to break their “policy”

Cori
March 11, 2014 at 9:13 am

It’s now been resolved to my satisfaction. I will also be giving Popsugar another chance with the next two-three months of boxes to be impressed that they are a box I can’t live without.

Michelle
March 5, 2014 at 10:08 pm

I’m confused 🙁 do you have an ongoing subscription and you somehow were trying to get $10 off the March box? Or did your subscription end and you were reinstating it? Thanks…just wondering for future coupons .. If you have an ongoing subscription which it sounds like I don’t see how there would be a way to apply the coupon to March?
My subscription ends with March’s box and hoping to reinstate some time down the road if they ever have a three for two deal…say in January.

I also broke down and subbed with the $10.00 coupon. I think I’ll wait for coupons because I’m starting to have my own subscription addiction. Ipsy, Birchbox, Glossybox and now Popsugar all thanks to your blog.

Well I broke down after months of wanting this and bought myself today the 3 month subscription for my birthday next month. Then I look here to see the scarf. I think I picked the right month to join. I can’t wait!!! It looks awesome.

I cancelled after my 50% off box last month, but the $10 off plus the preview of this scarf is enough to make me try again this month. I think I would probably stay subbed if the box were always $30/mth.

Exactly about the scarf. And me too about last box…..it’s killing me! This is the best subscription box out there (imo)! I hope so bad they have another 2 for 3 ……..that was a terrific deal. What is it now about $40/month? :((