A: FiOS Digital Voice is an advanced voice service that works on Verizon's fiber
optic network - FiOS. FiOS Digital Voice lets you make direct-dialed domestic calls
(including direct-dialed calls to the U.S. territories (American Samoa, Guam, Mariana
Islands and U.S. Virgin Islands), and Puerto Rico), and international calls at great
low rates (Canada calling is included at no additional cost with our Unlimited Plan).

Make and receive calls using a traditional corded or cordless phone connected to
your home phone jack.

Manage your calls easily through an online account manager that allows you to enable
advanced call forwarding and blocking features, to retrieve your voice mail through
a compatible computer, and lots more.

A: FiOS Digital Voice offers a number of advanced calling features that traditional
voice services do not, such as scheduled call forwarding or simultaneous ringing
on multiple phone numbers. The account manager also allows you to access your voice
mail through any compatible computer with internet access. These features are explained
in the user guide.

In the case of an electrical outage, your FiOS Equipment includes a Battery Backup
Unit feature, which will permit your standard FiOS Digital Voice service to operate
on battery power for up to 8 hours if an active battery is inserted in the Unit.
It will not be possible to make or receive calls, including emergency calls to 911,
without a charged battery or other backup power source until commercial power is
restored. Home security systems using a jack in house, can be used for FiOS Digital
Voice without impacting security services. In the event of a power outage, the same
battery backup limitations apply to your alarm system.

FiOS Digital Voice service will work even if you are simultaneously accessing the
Internet.

Collect, Third Party and 900 calls are not supported using FiOS Digital Voice.

FiOS Digital Voice supports hearing impared services over TTY.

FiOS Digital Voice will work with Satellite TV or DVR (i.e. TiVO) service. Please
contact your provider for any special updates associated with using a voice over
Internet protocol with these services.

A: Yes, your FiOS Digital Voice service will work even if you are simultaneously
accessing the Internet. Therefore, surfing the Internet, sending files or instant
messaging on your computer will not affect your ability to make and receive calls
at the same time.

A: No. At this time, it is not possible for you to call a toll-free number to access
your account and to manage your features; however, you can use a toll-free number
(1-888-2FIOSVM) to access and retrieve voice mail messages.

A: FiOS Digital Voice will work with these services. We recommend you contact your
provider for any special updates or directions associated with using a voice over
internet protocol phone service with these services.

A: FiOS Digital Voice service offers two great plans: the FiOS Digital Voice Unlimited
Plan and the FiOS Digital Voice Per Minute Plan.

FiOS Digital Voice Unlimited Plan
You get unlimited direct-dialed domestic calling, which includes calling to U.S.
territories, and Puerto Rico for a low monthly rate. The Unlimited Plan also includes
calls to Canada at no additional cost. The Unlimited Plan offers you the ability
to purchase up to five (5) lines in addition to the primary line that is included
with the plan. You can also make international calls for a low per minute rate based
on the country you are calling. A list of countries and the applicable rates is
available by going to the Extras section of the FiOS Digital Voice Account Manager.

FiOS Digital Voice Per Minute Plan
For a low monthly plan fee, all direct-dialed domestic calls, which includes calling
to U.S. territories and Puerto Rico, as well as calls to Canada are charged at a
low per minute rate. Calls to other FiOS Digital Voice customers as well as calls
to Verizon residential wireline local phone service customers are considered "In-
Network" calls and are included in the monthly plan fee. You can also make international
calls for a low per minute rate based on the country you are calling. A list of
countries and the applicable rates is available by going to the Extras section of
the FiOS Digital Voice Account Manager.

In-Network Calling does not include calls to Verizon Wireless, Verizon business
customers or Verizon long-distance customers who do not also subscribe to Verizon
for residential wireline local phone service.

A: You are responsible for providing the electrical power necessary for the Service to function. The Service (including 911 dialing) will not function during a power outage without a back-up power source. A battery back-up feature is available for your Verizon equipment. Depending on your equipment type, you may choose to use this battery back-up feature by maintaining a (i) 12 Volt battery in the built-in battery backup-unit or (ii) D Cell batteries in the optional Battery Tray that plugs into your equipment.
You may determine your battery backup equipment type at Verizon.com/myverizon.

With a fully-charged battery (or batteries), the battery back-up feature will power the basic calling functions of your Service for up to eight (8) hours in the event of a power outage. D Cell Battery Trays may be purchased through Verizon. 12 Volt batteries may be purchased through Verizon or a third party. The battery back-up feature will not power FiOS Internet or FiOS TV service. A power failure or service disruption may require you to reset or reconfigure equipment prior to using the Service.

A: FiOS Digital Voice allows only one main telephone number for every FiOS Digital
Voice account. If you subscribe to our FiOS Digital Voice Unlimited plan, you have
the option of purchasing up to 5 \additional Primary Numbers (numbers that are capable
of making and receiving calls) at an additional monthly charge per line. You can
also order a Virtual Number for inbound-only calling. You may have up to five Virtual
Numbers per primary number. It is not possible to order a Virtual Number without
having first purchased a Primary Number. You can contact your Verizon Business Office
to order additional Primary or Virtual Numbers.

A: Most security systems will work with FiOS Digital Voice, but you should check
with your security company to confirm. If you currently do not dial the area code
to reach your security company, you will need to make the necessary changes to include
the area code.Please refer to your manual to make that change.

A: You can access the FiOS Digital Voice Account Manager by logging on at www.verizon.com/fiosvoice.
Log on using the same username and password you use to access your Verizon.net emails
or follow the prompts to set up a new account.

A: No. At this time, it is not possible for you to call a toll-free number to access
your account and to manage your features; however, you can use a toll-free number
(1-888-2FIOSVM) to access and retrieve voice mail messages.

A: Your FiOS Digital Voice Account Manager can be accessed from any compatible computer
with an Internet connection. For optimal connection to your FiOS Digital Voice Account
Manager, your computer should meet the following system requirements.

A: Work with your security company to do a test.. If you previously did not include
an area code when dialing local numbers, you will need to make the proper changes
to include the area code in the outbound number your security system dials

A: No! You can also access the most popular FiOS Digital Voice features from a qualified
smartphone. If you have an Android or Blackberry Storm 2 smartphone, you can download
the FiOS Digital Voice mobile app through Android Market and Blackberry App World.
Changes made on the FVAM will be reflected on your mobile app and vice versa. There
is no additional charge for using a smartphone to access FiOS Digital Voice

A: You will be able to access your FiOS Digital Voice Call Logs; listen to your
voice mail without dialing an access number; turn on/off and manage numbers for
Call Forwarding, Simultaneous Ring, Do Not Disturb and Incoming Call Block. You
can also manage your voice mail settings.

A: For a complete list of international countries and rates, go to your FiOS Digital
Voice Account Manager by following these prompts:
1. Sign into your FiOS Digital Voice Account Manager.
2. Click on "Extras" on the left side of the account manager screen

A: Yes, you may block outbound international calling by following these steps:

1. Go to your FiOS Digital Voice Account Manager.
2. Select the "Administration" link on the left side of the screen.
3. Select the "International Call Block" tab.
4. Check the number(s) on which you would like to block international calling.
5. Click "Save Settings".

You may also contact Verizon at 1.800.Verizon to block international calls from
being placed from your FiOS Digital Voice line(s).

A: To reach Directory Assistance (either for a local number or a long distance listing),
just dial 411 from your FiOS Digital Voice line, and you will be connected to a
Verizon Directory Assistance Operator. There is a per call charge.

If you are physically impaired and have notified Verizon of your special needs at
the time you set up your FiOS Digital Voice service dial "0" and the operator will
assist you with all your calls with no additional surcharge applied. (For disabled
customers, directory assistance calls are free and toll calls are billed at the
directdialed rate.)

A:FiOS Digital Voice offers Caller ID that displays the caller's name and number
(if available) on your Caller ID enabled phone or other device. You can also view
Caller ID information on your FiOS Digital Voice Account Manager. If the incoming
caller is in your personal online FiOS Digital Voice Phone Book, then the online
call log will display information as it appears in your Phone Book.

A: You have the ability to block your Caller ID information from being sent with
each outbound call by activating Permanent Caller ID Block from either your phone
(by pressing *31 and waiting for the tone) or activating the “Outgoing Caller ID
Block” feature through your FiOS Digital Voice Account Manager.

A: Yes, by pressing *67 before making a call, you will block your phone number and
name from being transmitted to the party being called only for that call. This task
must be repeated at the beginning of each call for the Caller ID information to
be blocked on the call.

A: If you have activated Permanent Caller ID Block and would like your Caller ID
information to show on a per call basis, you can press *82 on your phone, prior
to making your call. This will disable your Permanent Caller ID block for that call
only. Once you have completed your call, your Permanent Caller ID block will be
reactivated automatically and your Caller ID information will continue to be blocked
for all future calls. If you want to deactivate your Permanent Caller ID Block you
can press *32 and follow the prompts or you can de-activate the “Outgoing Caller
ID Block” feature through your FiOS Digital Voice Account Manager.

A: A special tone lets you know when another caller is trying to reach you. The
person calling you will hear ringing until you answer. Put the first person on hold
and answer the second call by pressing and releasing the “Flash” button on your
telephone handset. Return to the first call and put the second call on hold by pressing
and releasing the “Flash” button again.

A: Call Waiting with Caller ID displays the name and number (if available) of the
second caller while you’re on another call. You will hear a call waiting tone, indicating
that another caller is trying to reach you. Caller ID will then display the name
and number of the second caller and you can decide whether to take the call now
or let it go to voicemail (if you chose to have Voice Mail on your FiOS Digital
Voice phone line). If you decide to take the call, put the first caller on hold
and answer the second call by pressing and releasing the “Flash” button on your
telephone handset.

A: To activate Call Forwarding from your phone, lift the handset and listen for
dial tone and, then, press *72 and the domestic or international number you wish
to forward your calls to. For example, to forward calls to a domestic phone number,
press *72 + the 10 digit telephone number followed by the # sign. You will hear
a confirmation message when your Call Forwarding has been successfully accepted.
To cancel Call Forwarding from your phone, lift the handset and listen for dial
tone and then press *73. You will hear a confirmation message when your cancellation
of Call Forwarding has been successfully accepted. If you forward calls to an international
number, you will incur applicable per-minute charges for all calls forwarded to
that international location.

Or you can set-up, change, or schedule your Call Forwarding number with more options
from your FiOS Digital Voice Account Manager.

A: Call Return (*69) lets you automatically dial the last incoming domestic call
– even if you didn’t answer it. To use Call Return (*69), lift the handset and listen
for dial tone, press (*69) and wait for the line you are calling to ring. Call Return
(*69) will only work for domestic calls that have a valid Caller ID number.

A: Speed Dial lets you make calls faster by dialing fewer numbers. To add or change
a number to your Speed Dial list, lift the receiver and listen for dial tone. Press
*75 and wait for a secondary dial tone. Then enter the two digit Speed Dial location
you wish to store (02-99), the domestic or international number you wish to store,
and then press (#).

For example, if you’re entering a domestic number to be stored in Speed Dial location
#10: Press *75 and wait for a secondary dial tone. Then enter 10 + 10 digit number
and (#). FiOS Digital Voice will provide a confirmation message that the number
was successfully stored.If you wanted to enter an international number in Speed
Dial location #10: Press *75 and wait for the secondary dial tone. Then enter 10
+ 011+ country code + city code (if applicable) + phone number and (#). FiOS Digital
Voice will provide a confirmation message that the number was successfully stored.

To make a call using Speed Dial, lift the handset, dial (#) and the stored location
(02-99).

A: Three-Way Calling allows you to add a third person to your conversation. To add
a third person to your call:
1) Press and release the “Flash” button or switch hook to
put the first caller on hold;
2) listen for a dial tone;
3) dial the number of the person you want to add, and when
that person answers;
4) press the “Flash” button once and all three of you will
be connected.

To disconnect a Three-Way Call, either of the two other people on the call can leave
the conversation by hanging up. You will still be connected to the remaining person.
Or, you can remove the third person at any time by pressing the “Flash” button once.
To disconnect the entire Three-Way Call, press the “Flash” button and then hang
up.

A: To set-up your Voice Mail account from your home telephone number:
1. Lift your handset and dial your toll free FiOS Digital
Voice Voice Mail number: 1-888-2FIOSVM (1-888-234-6786).
2. Enter your default passcode followed by the pound [#]
key. Your default passcode is the last 4 digits of your FiOS Digital Voice telephone
number.
3. Follow the voice prompts to select the default language,
create a new passcode, record your personal greeting, busy greeting (heard when
you’re on the phone) and name announcement, and select the greeting callers will
hear.
4. Once you have followed the voice prompts, your Voice
Mail account will be activated.

Note: If you exit the initialization process before completing all the steps, the
next time you call your Voice Mail, you will be required to start the initialization
process from the beginning. However, anything you have previously changed will be
stored.

A: You can modify your Voice Mail passcode, either through your FiOS Digital Voice
line or through your FiOS Digital Voice Account Manager.

From your FiOS Digital Voice line:

Dial into the Voice Mail system (1-888-2FIOSVM).

When the system answers, enter your current passcode followed by[#].

At the Main Menu, press [4] for Personal Options.

Press [1] for Personal Profile.

Press [1] to change the passcode.

Enter your new passcode followed by the pound [#] key. Your passcode must be 4-10
digits, cannot be a portion of your current telephone number and cannot have repeating
digits (for example, 1111) or be in ascending or descending order (for example,
1234 or 9876).

A: Pick up your handset for your FiOS Digital Voice line and listen for an “interrupted
dial tone” – an interrupted tone indicates that a Voice Mail message(s) has been
left for you. Also, many phones have a visual indicator for new messages that will
alert you when you have a new Voice Mail message waiting.

You can also sign into your FiOS Digital Voice Account Manager and click “New” to
the right of the Voice Mail indicator on the Home Page of the Account Manager or
click on “Calls and Messages” to see what messages have been left in your Voice
Mailbox. To listen to the Voice Mail messages from your computer, click on the PLAY
icon.

A: Pick up your phone and dial your FiOS Digital Voice - Voice Mail access number,
1-888-2FIOSVM. At the greeting, enter your 4-8 digit voice mail passcode followed
by the [#] key. This will take you to the main menu. Then, follow the voice prompts
to listen to your messages.

A: When you’re away from your FiOS Digital Voice line, pick up any phone and dial
1-888-2FIOSVM. Enter your FiOS Digital Voice telephone number followed by the [#]
key and then enter your 4-8 digit voice mail passcode followed by the # key. This
will take you to the main menu. Then follow the voice prompts to hear your messages.

A: If faxes are sent within the domestic calling area, there are no extra charges
if you have the Unlimited Plan. If you have the Per Minute Plan, you will be charged
for all domestic calls at the per minute rate. Regardless of the plan, you will
be charged for faxes sent to international destinations at the same rates that apply
to international phone calls.

A: You cannot talk and send a fax at the same time, unless you have a separate FiOS
Digital Voice line for fax purposes. However, you can use your Internet connection
to search the web while you are sending a fax or while you are talking.

A: Please troubleshoot using your fax machine’s user guide to ensure that the fax
is set-up properly. If it is and you are still unable to fax, please call Verizon
FiOS Digital Voice Support at 1-888-553-1555.

A: Sign into your FiOS Digital Voice Account Manager and click on “Phone Book” on
the left hand side Menu Bar. Begin entering and saving information about your Contacts
by clicking on the “Add a Contact” link at the top of the page. You can enter as
many Contacts as you like and specify which categories of information (e.g., first
name, last name, home phone, email address) you want displayed when you access your
Phone Book. To specify which fields you would like to see, click on the “Phone Book
Fields” link at the top of your Phone Book page.

A: Sign into your FiOS Digital Voice Account Manager. From the Home Page, click
the “Calls and Messages” link to review calls. You can change and sort the calls
by incoming calls, outgoing calls, missed calls and calls sent to Voice Mail.

A: Go to the “Calls and Messages” section of your FiOS Digital Voice Account Manager
and look under the “Call Logs” tab to find a list of all calls placed and received.
You can sort the list by changing the “View Status” to either incoming or outgoing
calls. Once this is done, you can review the list to find the incoming or outgoing
number.

A: Sign into your FiOS Digital Voice Account Manager. From the Home Page, you can
“Place A Call” by clicking on any telephone number in the Call Log or Phone Book.
After you click on a telephone number, a pop-up menu will appear with a list of
options. Select “Call Back” or “Call”. You can also use the Place A Call icon located
at the top of your FiOS Digital Voice Account Manager. Click on the button and you
can call a recently dialed number, or enter the number you would like to call, or
search your Phone Book for a number and then select “Dial”. Once the dialing is
completed, your FiOS Digital Voice line will ring. Pick up the handset, and then
listen for the line to ring and for the person you are calling to pick up.

Go to the Home Page and click on the Calling Features link on the left hand side.

Select “Call Forwarding”.

Numbers already on your Call Forwarding list will appear to the right of “Forward
my incoming calls to:” If the number you want is not there, simply click on “Manage
Forwarding Numbers” or “Add a Number” and add a new number.

Once your destination number has been selected, click on the button for the Call
Forwarding option of your choice (“Forward all my calls” or “Forward calls only
from certain numbers” i.e., Selective Call Forwarding).You can come back at any
time to add or delete destination numbers by following the same instructions described
above.

A: This feature gives you the ability to select a Voice Mail message from the FiOS
Digital Voice Account Manager Voice Mail page and forward it to an e-mail address
as a .wav file. To use this feature, go to the “Calls and Messages” section of the
FiOS Digital Voice Account Manager. Select the “Voice Mails” tab. Select the voice
mail you wish to forward and right click on that message. Select “Forward” from
the drop down menu.

A: Schedule Call allows you to set-up a specific day and time for your FiOS Digital
Voice line to automatically make a call.

Go to your Account Manager and select the “Calendar” link from the left side of
the screen.

Click on the “Schedule Call” link at the top of that screen.

A page will appear in which you will be prompted to enter the number to be called
or the “Call to Number”. You will also be asked to select a date and time. You can
also enter a written reminder to yourself of the purpose of the Schedule Call.

Click the “Save” button at the bottom of the page, once all of your information
has been entered.

You can check the status of your calling “events” and make any changes, by clicking
that entry on your Calendar. Schedule Call requests will automatically be placed
on your Calendar.

A: No need to use *67 each time you make a call to block your caller ID information.
Instead, simply set up Permanent Caller ID Block and all of your outgoing calls
will be anonymous until you disable the feature. You can deactivate it on a per
call basis by dialing *82 on your handset prior to making the call. This allows
your Caller ID information to be passed on that call. Once you hang up, your Caller
ID information will be blocked for all future calls unless you dial *82 before making
another call.

Using your FiOS Digital Voice Account Manager:

Go to your Account Manager and select the “Calling Features” link.

Click on “Outgoing Caller ID Block”.

Click on “Activate Outgoing Caller ID Block” to activate the feature. This will
disable the Caller ID feature until you reactivate it.

A: When you know that you will be away from your FiOS Digital Voice phone and need
to be reached, but are not quite sure where you will be, you can use the Simultaneous
Ring feature. With this feature, calls will automatically be forwarded simultaneously
to a maximum of three different numbers where you can be reached.

Using your FiOS Digital Voice Account Manager:

Go to your Account Manager and select the “Calling Features” link on the left side
of the page.

Select the “Simultaneous Ring” feature.

Enter up to three telephone numbers that you would like to have ring simultaneously.

Click on the "Activate Simultaneous Ring” button to activate the feature.

A: You can activate this feature through your FiOS Digital Voice Account Manager.

Go to your Account Manager and select the “Calling Features” link.

Click on “Do Not Disturb”.

When incoming calls arrive you have 2 options:

Send all callers to voicemail (if you chose to have Voice Mail on your FiOS Digital
Voice phone line)

Send all callers, EXCEPT callers on your accepted list, to a prerecorded Do Not
Disturb greeting

If you select to play the system Do Not Disturb greeting you have the option to
add phone numbers (manually or by searching the Phone Book) to a list of incoming
callers that will ring your phone even when the Do Not Disturb feature is activated.

At anytime you may delete a caller from the Accepted Callers List by clicking on
the “Delete” link next to the number.

A: You can block incoming calls from up to 10 numbers by simply using your FiOS
Digital Voice Account Manager to turn this feature ON or OFF from the “Calling Features”
link. When the Incoming Call Block feature is ON, calls from the numbers who are
on your list will not ring on your line and will be told that the party they are
trying to reach is not accepting calls. They will not be able to leave a Voice Mail
message.

A: If you want to block calls from parties who have blocked their Caller ID information,
simply use your FiOS Digital Voice Account Manager to turn this feature ON or OFF.
While the Anonymous Call Rejection feature is ON, incoming calls from all parties
who have blocked their Caller ID information will be rejected.

A: A FiOS Digital Voice Virtual Telephone Number is a telephone number that acts
as a second phone number for incoming calls only. You can choose up to five Virtual
Telephone Numbers from any of the available FiOS Digital Voice Area Codes, including
our Pick Your Own Area Code feature which allows you to select a phone number that
is associated with a location different from the address where you have FiOS Digital
Voice service (not all Area Codes are available).

Virtual Telephone Numbers can only be used for incoming calls to your FiOS Digital
Voice phone line. This feature enables someone located in the same local calling
area as your Virtual Number to pay only for a local call when calling your Virtual
Telephone Number.

A: Yes. Once the Virtual Number is activated, you can sign into your FiOS Digital
Voice Account Manager, click on “Calling Features”, and choose “Distinctive Ring”.
You’ll see all current Virtual Numbers on your account and be able to choose from
among 4 available distinct ringing patterns for each Virtual Number. This will allow
you to know when a call is coming in on your Virtual Number(s).

A: Yes, when you order FiOS Digital Voice service, you will be asked or prompted
to select an area code from the list of available codes. Any of the area codes from
the list, regardless of your location, will work with FiOS Digital Voice. Not all
area codes are available. There is an additional charge for selecting an area code
that does not match your service address location.

** Please note that people making calls to you from an area code different from
the number you selected could be charged regional or long distance rates by their
provider. Please have them check with their provider for calling area and rates.

A: If you subscribe to the FiOS Digital Voice Unlimited Plan, all of your direct-dialed
domestic calls, calls to U.S. territories, and calls to Canada are included in the
FiOS Digital Voice Unlimited plan monthly fee. If you subscribe to the Per Minute
Plan, all domestic outbound calls will be charged at a per minute rate (regardless
of whether the call is local or long distance). For Per Minute Plan customers, calls
to Verizon residential wireline local phone service customers and other FiOS Digital
Voice customers are considered “In-Network” Calling and do not incur a per-minute
charge!

A: You can select from 2 block of time options for a low monthly fee: either 300 minutes of use per month or 500 minutes of use per month. Verizon World Plans include direct -dialed calling to 119 countries/international destinations Calls to cell phones registered in 103 countries/international destinations within the Verizon World Plan allotment of minutes (the first 300 or 500) will not be charged premium fees. Other call types, calls in excess of Verizon World Plan minutes, or calls to remaining 16 countries/international destinations even within the Verizon World Plan minutes, may still be charged premium fees. Premium termination charges will always apply to the
following countries/international destinations for premium calls : Albania, Aruba, Cameroon, Democratic Republic of Congo, Ecuador, Ghana, Guadeloupe, Haiti, Latvia, Lebanon, Macedonia, Montenegro, Slovakia, St. Vincent & Grenadines, Turks & Caicos and Zimbabwe.Call details for all of your calls will be recorded on your bill. For each minute used over the 300 or 500 minutes in a month, or for calls to countries not included in the 11 9 countries contained in this plan, you’ll enjoy Verizon’s lowest rates offered to over 240 countries Rates apply 24 hours a day, seven days a week, and vary by country.

Terms and Conditions:

Prices do not include taxes, surcharges and fees.

Long distance services provided pursuant to service agreement and tariffs, where applicable. Rates may be subject to change.

Calls will be rounded up to the nearest whole minute.

Calls to certain destinations may be temporarily blocked without prior notice if Verizon deems if necessary to prevent unlawful or fraudulent use of its services.

International rates for direct-dialed international calls will vary depending on calling destination.

Many foreign telecommunications companies impose premium fees on Verizon to complete international calls to certain types of devices or services. These include calls made to wireless phones, pagers personal computers and personal digital assistants (PDAs); calls that require satellite technology; and calls to information services, such as chat lines or other 900
type numbers. If you make an international call to one of these devices or services, the call will be billed at a higher (“premium”) rate than the standard rate for other international calls. Premium fees are added to the standard rate and will be charged regardless of which
international calling plan you subscribe to. If you do not select an international calling plan, these surcharges are added to Basic international rates. Devices and services that are billed premium fees are subject to change without advanced notice. For current standard and
premium termination per minute rates, you can go to verizon.com/international rates
.

Verizon International plans are for residential voice use and may not be used for commercial purposes.

Unused minutes will not be credited. Overage and out-plan minutes billed at per minute rates. Premium termination charges, taxes, fees and other terms may apply.

A: “In-Network” Calling allows you to call the Verizon customers who subscribe to
FiOS Digital Voice or Verizon residential wireline local phone service without being
charged a per minute rate if you are on the Per Minute Plan.

A: For the FiOS Digital Voice Unlimited Plan, a flat monthly recurring plan fee
will appear on your Verizon bill as well as any additional charges (e.g., international
calls, operator services, directory assistance) that you incurred.

For the FiOS Digital Voice Per Minute Plan, a flat monthly recurring plan fee will
appear on your Verizon bill as well as charges for domestic calls you made (at the
per minute rate), except for calls that are considered “In-Network” calls. You will
also be billed for any additional charges that you incurred (e.g., international
calls, operator services, directory assistance).

A: Sign into your FiOS Digital Voice Account Manager and click the “My Bill” button
on the left hand menu bar. You will be redirected to Verizon.com where you will
be asked to re-authenticate by entering your Verizon.com username and password to
view your bill. You can also go directly to www.verizon.com to enter your username
and password to view your bill.

A: Every FiOS Digital Voice customer will be charged applicable federal, state and
local taxes, fees, surcharges or other charges associated with using FiOS Digital
Voice. These charges include 911 surcharges and federal universal service fees.

A: Sign into your FiOS Digital Voice Account Manager and click the “My Bill” button
on the left hand menu bar. You will be redirected to Verizon.com where you will
be asked to re-authenticate by entering your Verizon.com username and password to
view your bill. All taxes and surcharges can be found there.

A: FiOS Digital Voice allows only one main telephone number for every FiOS Digital
Voice account. If you subscribe to our FiOS Digital Voice Unlimited plan, you have
the option of purchasing up to 5 additional Primary Numbers (numbers that are capable
of making and receiving calls) at an additional monthly charge per line. You can
also order a Virtual Number for inbound-only calling. You may have up to five Virtual
Numbers per primary number. It is not possible to order a Virtual Number without
having first purchased a Primary Number. You can contact your Verizon Business Office
to order additional Primary or Virtual Numbers.

Follow the voice prompts to select the default language, create a new passcode,
record your personal greeting, busy greeting (heard when you’re on the phone) and
name announcement, and select the greeting callers will hear.

Once you have followed the voice prompts, your Voice Mail account will be activated.

Note: If you exit the initialization process before completing all the steps, the
next time you call your Voice Mail, you will be required to start the initialization
process from the beginning. However, anything you have previously changed will be
stored.

Once your voice mail system is activated, you can pick up your voicemails by dialing
1-888-2FIOSVM or accessing them on the web through your FiOS Digital Voice Account
Manager at www.verizon.com/fiosvoice.

Also check out the other voice mail items you can do under the Calling Features
of FAQs.

A:Work with your security company to do a test.If you previously did not include
an area code when dialing local numbers, you will need to make the proper changes
to include the area code in the outbound number your security system dials

Follow the voice prompts to select the default language, create a new passcode,
record your personal greeting, busy greeting (heard when you’re on the phone) and
name announcement, and select the greeting callers will hear.

Once you have followed the voice prompts, your Voice Mail account will be activated.

Note: If you exit the initialization process before completing all the steps, the
next time you call your Voice Mail, you will be required to start the initialization
process from the beginning. However, anything you have previously changed will be
stored.

Once you have activated your mail box, you can check your voice mails via the internet
at www.verizon.com/fiosvoice or by dialing into your voice mail system at
1-888-2FIOSVM (1-888-234-6786) or you can dial your phone number from your home
phone.

A: If you’re experiencing a fast busy on your phone, please ensure there is no phone
off the hook in another room. If the problem persists, contact FiOS Digital Voice
Customer Service at 1-888-553-1555.

Follow the voice prompts to select the default language, create a new passcode,
record your personal greeting, busy greeting (heard when you’re on the phone) and
name announcement, and select the greeting callers will hear.

Once you have followed the voice prompts, your Voice Mail account will be activated.

Note: If you exit the initialization process before completing all the steps, the
next time you call your Voice Mail, you will be required to start the initialization
process from the beginning. However, anything you have previously changed will be
stored.