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Kampyle’s Voice of the Customer solutions help PUMA understand their customer expectations and frustrations. By implementing and customizing the look and feel of the feedback form, customers experience a seamless PUMA-branded experience. Careful targeting and messaging to specific customers on

2015 is off to be a great start here at Kampyle and across the broader Customer Experience industry. As we gear up for an amazing Q2, we thought we would share our collection of industry conferences and events. If you

EDF Energy powers over five million homes and businesses across the UK. Their website allows customers to shop for energy plans, submit their meter readings, pay their bills, find answers to their questions and more. These online tools are essential

PUMA manages over a dozen websites around the world. When they launched their beautiful, redesigned website, they engaged Kampyle to better understand their customer response. PUMA gained actionable insights into their customer’s motivations, challenges and needs. In February, we joined

At Kampyle, we have learned that targeting specific customer touchpoints for feedback, and collecting the right metadata about each customer when they share their feedback will provide actionable insights that impact your bottom-line performance and your customer experience. We created

Businesses today operate on an unprecedented global scale, serving millions of customers on a daily basis. We collect and analyze massive amounts of customer data, constantly tweaking our customer’s experience in the pursuit of stronger performance. But as we pursue

Over the past few years, Customer Experience Management has emerged as a mainstream business discipline with real bottom-line impact. As we helped hundreds of amazing businesses better connect with their customers, we learned that customer feedback delivers the strongest impact when collected across every customer touchpoint. By collecting continuous customer

As shopping is increasingly conducted online, marketing and support managers spend more time and effort optimizing their customer experience. Meeting and exceeding customer expectations, delivering convenience and ease of use while meeting business objectives is a full-time job. The web is packed with

eRetail and eCommerce professionals from around the world will be gathering this week in London at IMRG Fashion Connect 2015. We are happy to announce that we will be co-presenting a keynote address titled, “The evolution of a successful customer experience within

24/7 call centers are there to serve your customers in various situations: finding specific or complimentary products, inquiries, technical support, reporting technical problems, search, comparing between online and offline experiences, questions about shipping, stock, or even asking for information they

FROM OUR BLOG

ABOUT US

Kampyle helps you put customer feedback at the heart of your digital enterprise. With a complete platform that enables you to listen, understand, and act across digital touch points. You’ll love the impact we have on your business.

Kampyle is ISO 27001 Certified

Kampyle takes security very seriously and is certified by ISO for its security standards.