Customer Success Specialist (English)

FOR CUSTOMER SUCCESS TEAM

At Estimote, we believe in creating an operating system for the physical world. Join our cross functional team of tech enthusiasts today!

Our Customer Success team is focused on supporting our enterprise clients that buy our beacons in bulk and have them set up at scale in real-life deployments: from museums, to airports, to retail markets, to offices. Customer Success encompasses all of our business development, and are located in both our New York and Kraków, Poland offices.

They make sure these clients have everything they need in scaling up their projects, and maintaining their structure as the technology advances and iterates. The team consists of business and account managers, customer research specialists, data analysts, and sales engineers.

Jonathan was born in Panama, he is a volcano of energy, spreading news about beacons worldwide and motivating his team to seal deals. He works with an interdisciplinary team, including:

Jacek

Marta

What will you be doing?

You will take responsibility for connecting with our сustomers - and then making them feel that their connection and cooperation with Estimote could hardly be any better.

Customer Management

We will expect you to be confident and proactive in contacts with our customers connecting with them in calls and personal meetings and ensuring they join our platform. You will be the one who truly understand clients’ goals and needs and proactively suggest innovative solutions based on their preferences.

Project Management

In order to be successful in this position, you will make sure that the project scope is set and action plan is in place.

Process Coordinating

You will be coordinating the administrative and logistic side of cooperation: contract, shipping, invoicing.

Mock-up Design

You will work with our designers to create beautiful thorough mock-ups. So the customer is easily convinced and their questions are answered before they even think of them.

What skillset do we expect?

Must Haves:

You believe in solutions not problems and enjoy acting as consultant to the customers.

You are oriented towards clients’ needs and can get very creative to meet them.

Project management is something that comes naturally to you.

You know the importance of right process being in place and working with CRM.

When it comes to working with customers, you get very entrepreneurial.

You are tech savvy and know what’s possible with the current state of industry.

Long-term contract? Bigger contract? You sold and closed them plenty of times before.

You have experience with mobile product development process.

Your written and spoken English are close to putting in shame even native speakers.

Additional skills

You have experience in retail industry or selling to enterprise customers.

You have worked with Salesforce in the past.

You can also speak German/French.

What do we offer?

The best part of working here is interesting projects and an ambitious mission - but we also offer a great package for team members.

Awesome office

A 1500m2 architect-designed office in a historic chocolate factory, in the hippest part of town.

Health insurance

Office located in heart of Old Podgórze

Estimote is located at the heart of one of the most beautiful cities in Europe. Our office is a post-industrial wonder, we are housed inside a vintage chocolate factory next to the Vistula river.

In the grounds, Estimote has an outdoor workspace with a WiFi enabled garden. Employees enjoy complimentary catered breakfast and lunch, as well as a stocked kitchen and a dining area. We also have private parking for cars and bikes, all coming together for a world-class workspace.

The stately brick facility contains beautifully laid out open spaces and conference rooms, designed for cross-functional collaboration. Design and R&D teams also have access to state-of-the-art labs to create the next generation of beacons and other contextual technologies.

We have a fully equipped kitchen plus dining area where we serve delicious company lunches. And our fridge is always full of healthy snacks and drinks!

On the grounds, Estimote has an outdoor workspace with a WiFi enabled garden. Employees enjoy complimentary catered breakfast and lunch, as well as a stocked kitchen and a dining area. We also have private parking for car and bikes, all coming together for a world-class workspace.

The stately brick facility contains beautifully laid out open spaces and conference rooms, designed for cross-functional collaboration. Design and R&D teams also have access to state-of-the-art labs to create the next generation of beacons and other contextual technologies.

We have a fully equipped kitchen plus dining area where we serve delicious company lunches. And our fridge is always full of healthy snacks and drinks!

What is our application process?

We take hiring very seriously and take great care to make sure there's a good fit for you and for us.

1. Try out some tasks in our application form. This helps give you a flavor of what working with us is like

2. We will call you and have a chat, and give you feedback on your tasks &lpar;we're massive believers in feedback&rpar;

3. Come and meet some more of the team for a couple of hours for an interview in our office.

4. We will give you some real tasks to accomplish at home. This part will give you and us a sign if we can get along.

5. A "test drive" is a day spent working with your potential team - it helps to work out if there is a fit.

6. You'll need one final chat with our founders to sort out all the details... Don't worry it won't take too long!

7. If all goes well, we will send you a job offer and contract, right now the ball is in your court. We're nearly there...

8. Welcome onboard! You've signed the contract and are now a member of the Estimote team!