Our garantees - Shipping and sale policies

We offer you full guarantees when placing your order, when making your payments, and when storing your personal information:

BienManger.com guarantees the quality of the products displayed on the site. Our tasting committee has tasted and tested each and every one. All are produced according to traditional recipes in full respect with safety and hygiene norms.

The publication and editing of this website is the responsibility of Laurent Caplat, co-director. The BienManger.com website is hosted by BM Services.

2.Prices

All prices are quoted in Euro and include VAT. They do not include delivery fees. BienManger.com reserves the right to alter the prices published at any time.

All products remain the property of BienManger until full payment is received.

Please note that orders for delivery outside the European community may be liable to local import taxes. These taxes are your responsibility. We suggest that you check with the local authorities before placing an order to ensure that you are aware of any extra taxes to be paid.

3.Delivery charges

Mainland France

Delivery charges for orders to Mainland France are fixed at 7.50€ per order. This price includes the preparation and delivery by Colissimo of one single order to one single address. We also offer express delivery by TNT. The costs for delivery by TNT vary according to the weight of your order.

Delivery charges Chronopost

Weight until

France

Corse

1 kg

12.99 €

36.48 €

2 kg

13.70 €

37.18 €

3 kg

14.40 €

37.89 €

4 kg

15.10 €

38.59 €

5 kg

15.81 €

39.30 €

6 kg

16.51 €

40.01 €

7 kg

17.21 €

40.71 €

8 kg

17.92 €

41.42 €

9 kg

18.62 €

42.12 €

10 kg

19.32 €

42.83 €

11 kg

20.03 €

43.53 €

12 kg

20.73 €

44.24 €

13 kg

21.43 €

44.95 €

14 kg

22.14 €

45.65 €

15 kg

22.84 €

46.36 €

16 kg

23.54 €

47.06 €

17 kg

24.25 €

47.77 €

18 kg

24.95 €

48.47 €

19 kg

25.65 €

49.18 €

20 kg

26.36 €

49.89 €

21 kg

27.06 €

50.59 €

22 kg

27.76 €

51.30 €

23 kg

28.47 €

52.00 €

24 kg

29.17 €

52.71 €

25 kg

29.87 €

53.41 €

26 kg

30.58 €

54.12 €

27 kg

31.28 €

54.82 €

28 kg

31.98 €

55.53 €

29 kg

32.69 €

56.24 €

30 kg

33.39 €

56.94 €

Price per extra kg.

1.79 €

1.79 €

EU

Delivery charges for orders to countries within the EU are fixed at 15.00€ per order. This price includes the preparation and delivery by Colissimo of one single order to one single address.

Other countries

Delivery charges to countries outside the EU are calculated according to the weight of your order. Please note that prices will be invoiced excluding tax for orders placed outside the EU.

Countries we deliver to

Andorra

Austria

Azores

Bahamas

Bahrain

Bangladesh

Barbados

Belgium

Benin

Botswana

Bulgaria

Burkina Faso

Cameroon

Canada

Canary Islands

Cap Vert

Central African Rep.

Chad

China

Comoros

Congo

Cook Islands

Croatia

Cyprus

Czech Republic

Denmark

Equatorial Guinea

Estonia

Faeroe Islands

Fiji

Finland

France

French Guyana

French Polynesia

Gabon

Germany

Gilbert Islands

Greece

Guadalupe

Guernesey

Guinea

Honduras

Hong Kong

Hungary

Iceland

Indonesia

Ireland

Israel

Italy

Japan

Jersey

Korea

Latvia

Lesotho

Liechtenstein

Lithuania

Luxembourg

Madeira Islands

Malawi

Mali

Malta

Martinique

Mauritania

Mauritius

Morocco

Mozambique

Namibia

Nauru

Netherlands

New Caledonia

New Zealand

Niger

Norway

Oman

Panama

Papua New Guinea

Paraguay

Poland

Portugal

Qatar

Reunion Island

Romania

Saint Lucia

Saint-Barth

Saint-Martin (french part)

Saint-Pierre-et-Miquelon

Salomon Islands

Sao Tomé et Principe

Senegal

Seychelles

Singapore

Slovakia

Slovenia

South Africa

Spain

Sri Lanka (Ceylan)

Sudan

Swaziland

Sweden

Switzerland

Syria

T.A.A.F.

Thailand

Togo

Tonga Islands

Turkey

Tuvalu

UAE United Arab Emirates

United Kingdom

Uruguay

Vanuatu

Vatican

Vietnam

Wallis and Futuna

Yeman

Zambia

Zimbabwe

4.Placing your order

By internet: www.bienmanger.com

By telephone: +33 (0)4 66 32 90 80

5.Validation of your order

Validation by the customer

You declare having accepted the General Conditions of Sale prior to placing your order. By validating your order, you give your acceptance of the General Conditions of Sale. You will receive a confirmation of your order by email.

Validation by BienManger

BienManger checks all addresses upon receipt of an order. In order to protect ourselves against fraud, we reserve the right to investigate any order we consider suspect and any address that appears incorrect. We may request proof of identity before validating an order; in this case, the order will be put on hold. If validation of the order is not possible within 15 days, the order will be cancelled and the payment refunded. The period of 15 days may be extended if the customer has entered into communication with BienManger.com.

6.Availability of stock

All products are available whilst stock lasts. In the rare instance that a product ordered is not in stock, we will contact you at the earliest opportunity by email or by telephone. You will be offered one of the following options:

The refund of the value of the product(s) concerned by credit card

The replacement of the product(s) concerned by another of your choice of the same value

The delivery of the products ordered at the earliest opportunity.

Your order will be put on hold until we receive your reply.

7.Delivery

Orders will be delivered to the delivery address indicated by you when you place your order. In the event that you are absent when your parcel is delivered, you will be informed by the postal service that your parcel may be collected from your post office, upon presentation of a proof of identity. In the event that the parcel remains unclaimed, it will be returned to BienManger.com after 15 days.

Orders placed with payment by credit card will be prepared and sent out the following day. Orders received on Fridays will be sent out on the following Monday. Orders received during the weekend will be sent out on the following Monday.

Orders placed with payment by cheque will be prepared and sent out on the day following the receipt of your cheque. Cheques received on Friday will be processed and the order sent out on the following Monday.

8.Delivery times

The delivery times indicated on the website are valid only when normal postal service allows (excluding strike action by postal services and extreme weather conditions). If your order requires special delivery solutions, you will be contacted by email or telephone. You reserve the right to cancel your order if this is the case and the solution proposed does not suit you.

Deliveries to France

Orders passed before 11am Monday to Friday will be delivered to you within 72 hours. Orders with a delivery by TNT will be delivered the following day. TNT delivery is not available on Saturdays. In the event that your parcel is not delivered within these time limits, we invite you to contact our Customer Service department on 00 33 (0)4 66 32 90 80. The delivery charges will be refunded via a credit voucher valid against a future order with BienManger.com.

Deliveries to other countries

Deliveries to European countries and Switzerland generally take 7 working days. For other countries, please contact our Customer Service department on 00 33 (0)4 66 32 90 80. We will be pleased to advise you.

9.Payment

We accept payment

By credit card directly via the website: Visa, Mastercard, American Express, Ecarte bleue. All payements made by credit card are secured by the Paybox system in liaison with our bank Credit Agricole.

By credit card by telephone.

By PayPal.

By cheque. Please note that we only accept cheques payable against a bank account held in France or Monaco. Cheques will be cashed upon reception.

By Gift cheque (Accentiv Kadeos).

We do not offer credit and no order will be processed before payment is received.

Credit vouchers and promotional codes are only valid against orders where the value of the products ordered is equal to or superior to the value of the voucher or code. Vouchers and codes may not be used in conjunction with any other offer and may only be used once. Vouchers and codes are valid only whilst stocks last and may be limited by a date of validity.

10.After sales service

Retraction period

You have the right to change your mind about your order within 15 days of reception of delivery of the parcel. We will offer you the option of exchanging or refunding the product(s) concerned within 30 days of reception of your demand. Postage fees are at the charge of the customer.

Please ensure that all products returned to BienManger.com are in their original packaging. We cannot accept any returned product that is open, damaged, or used. We cannot accept any returned product after the expiration of the Best Before Date. This guarantee is not offered for fresh products.

Broken or spoilt products

In the event that your parcel contains broken or spoilt products, we will offer you a refund or a replacement.

Please contact our Customer Service department on +33 (0)4 66 32 90 80 or email service.client@bienmanger.com for help with problems relating to broken or spoilt products. We cannot accept any reclamation after one month following the date of your order.

Missing products and errors of preparation of your order

If you find that your parcel does not contain all the products ordered, please contact our Customer Service department on +33 (0)4 66 32 90 80 or email service.client@bienmanger.com.

Satisfied or refunded

If you are not completely satisfied with your order, please contact our Customer Service department on +33 (0)4 66 32 90 80 or email service.client@bienmanger.com, providing as much information as possible.

This guarantee is valid within a limit of two months following the date of your order.

Inaccurate delivery address

In the event that a parcel is returned undelivered to BienManger.com because of an error in the delivery address provided by the customer, we will offer a second delivery. A charge of 5.00€ is payable for this service.

Lost parcels

In the event that a parcel is lost during transit, BienManger.com will send a replacement parcel. In the event that you have not received a parcel that has been indicated as delivered by the Postal Services, we will ask you for a letter declaring that you have not received the parcel.

In the event that a second parcel is lost in transit, BienManger.com will proceed with the cancellation and refund of your order.

11.Refunds

Refunds will be made within 30 days of your reclamation. Refunds will be made:

By automatic refund to a credit card or by credit voucher for orders placed using a credit card.

By cheque or credit voucher for orders placed by cheque.

By credit voucher only for orders paid for in part or in whole by credit voucher.

12.Responsibility

BienManger.com refuses any responsibility for the misuse of any product sold via the website www.bienmanger.com. We reserve the right to alter or edit any and all content of the website at any time for technical or legal reasons. Photographs are non-contractual and serve only as an illustration of the product proposed for sale.

13.Legal notes

The General Conditions of Sale of BienManger.com are published in French and are subject to French law only. Any litigation will be heard by the Tribunal de Commerce of Mende.

14.Data Access

At any moment, you have the right to access and modify your personal information stocked on our databases in accordance with the rules and standards defined by the French Commission for Computer Data and Freedom (CNIL).

15.Intellectual property rights

All content of the website www.BienManger.com remains the intellectual property of BienManger.com. Any use or reproduction of the content of the website is forbidden. Any link to the website is forbidden without written consent from BienManger.com.

16.Taking care of the information that you give us

BienManger is committed to protecting your privacy. You can visit most pages on our site without giving us any information about yourself. But sometimes we do need information to provide services that you request, and this privacy statement explains data collection and use in those situations.

We will ask you when we need information that personally identifies you (personal information) or allows us to contact you. When you give us personal information, BienManger will not share that information with third parties without your permission.

However, BienManger may disclose your personal information if required to do so by law or in the good-faith belief that such action is necessary to: (a) conform to the edicts of the law or comply with legal process, or (b) protect and defend the rights of BienManger and any intellectual property rights that may be threatened.

We occasionally use other companies to provide limited services on our behalf, including packaging, mailing and delivering our products, answering customer questions about products or services, sending postal mail and processing event registration. We will only provide those companies the information they need to deliver the service, and they are prohibited from using that information for any other purpose.

17. Customer reviews

BienManger.com visitors may leave reviews on the products of the website if they have a customer account. The reviews left on the website are written voluntarily without financial compensation for each review filed. The opinions are moderated before publication on the website to check that they do not contain a message contrary to the French laws (racial insults, etc). Only product-related reviews are posted, excluding messages about the buying experience on the website or reviews promoting other products or brands. Reviews are composed of a 1 to 5 star rating and a comment that are published on the website together with the first letters of the name of the customer account that posted the review, as well as the date of publication and the indication if the person who filed the notice also purchased the product on BienManger.com with the information "Verified Purchase". The reviews are published for a period of 10 years. At any time the author of a review can ask BienManger.com that his review is modified or deleted, this right can be exercised by sending an email to service.client@bienmanger.com, the requests are processed within 30 business days.