Customer

As providers of essential services, utilities have their hands full with COVID-19. From managing a large workforce to serving many customers, utility operations are using analytics to adapt quickly to the pandemic. Fortunately, utilities are more prepared than…

The Georgia Power Foundation is supporting COVID-19 recovery with investments impacting food insecurity, homelessness and displaced worker assistance. The Georgia Power Foundation, Inc. is investing $1 million in 2020 to support the state of Georgia in addressing the…

Scrying, the act of staring into reflective surfaces like crystal balls to see the future, can be traced back to the Medieval Period in central Europe (between 500 – 1500 AD). Thanks to predictive analytics, it is being…

Modernization of the grid, digitization of the customer experience, and replacing back office infrastructure to support complex rate structures are just some of the factors influencing utility rate increases. Combine these with an economic slowdown in the US…

Journey orchestration at its best includes planning and coordination of elements of an activity to produce the desired outcome. Here’s an example: A man by the name of Robert Cass is raising money for athletes with special needs…

Is CRM investment worth it? Traditional customer information systems (CISs) are billing engines that were built to process meter data and send the appropriate information to the billing department for processing. These systems also grew to include the…

Oracle is ramping up investment in analytics-based products and services to facilitate smoother utility operations alongside booming EV adoption. Oracle recently announced that the company is “test driving” EV analytics with several partner utilities. Oracle takes a two-pronged…

Uplight wants to make it easier for utilities to do more for their customers—and for IT teams work with their solutions on the back end. By now the word has gotten out on the formation of Uplight, born…

Sales of in-home voice assistants are surging. According to a report by Market Research Future, the market for this technology is anticipated to achieve revenues worth USD 7.8 billion by 2023 while growing at 39.27 percent of CAGR…

Consider this scenario: your utility notices that there was a high volume of calls to make payment arrangements for residential customers in the months immediately following high bill season. Analysis of the calls by disposition code reveals a…

From discovering new sources of revenue to data collection and analysis that lead to customer experience, becoming an integral part of the smart home value chain makes good business sense for utilities. But as explained here, utilities are…