Contents

Monitor service health

Monitor service health

Monitor service health

On the Event Management
dashboard, you can view alerts by business service, manual service, technical service, and
alert group. For services, you can also open a business service map to view relationships
between CIs in the service.

Before you begin

Ask an administrator to create at least one business service, manual service,
technical service, or alert group if none of these items exist.

Role required:
evt_mgmt_admin, evt_mgmt_operator, or evt_mgmt_user

About this task

The dashboard tiles represent a service, alert group, or CI. Tile sizes correspond
to the selection in the Prioritize by field in the dashboard. A
larger tile size represents the severity of the alerts. The tile color represents the
overall alert severity.

You can learn about the Event Management basic
components from this video tutorial:

Event Management Part 1 |
The Basics

These tile icons are available:

Table 1. Dashboard tile icons

Icon

Meaning

Represents the status of a discovered business
service.

Represents the status of a manual service.

Represents the status of an Alert group with a set of
corresponding open alerts.

Represents the status of a technical service.

Each tile represents the highest severity of an alert for the service, alert group,
or CI. For example, a tile appears in red if an alert is critical. A green tile
indicates either information alerts or no currently active alerts. As the alert
severities change, the dashboard updates accordingly. The following severities are available:

Red: critical severity (highest severity). Immediate action is required. The resource is either not functional or critical problems are imminent.

Orange: major severity. Major functionality is severely impaired or
performance has degraded.

Blue: warning severity (lowest severity). Attention is required, even though the resource is still functional.

Green: informational. No severity. An alert is created. The resource is still
functional.

Integration with Operational Metrics

To integrate
with Operational Metrics, activate the ITOM Metric Management (com.snc.sa.metric)
plugin and follow the steps in the Get started with Operational Metrics topic. In the dashboard,
double-click a discovered business service to drill down and reach the topology map.
These Operational Metrics buttons are available:

Click View metrics. This view displays a canvas to
which you can drag CIs and display metric charts on. The server CIs are
listed in the device pane. Point to the CIs in the list to display a tooltip
that notes if the CIs have no metric data. For CIs that do have metric data,
you can drill down into that data. Use the View
metrics button to switch between the map and metric chart
viewer. You can drag a CI that has metric data into the canvas area in the
map to create a chart. The metric data also appears on the timeline.

The Metrics button is automatically selected when
View metrics is clicked. In the device pane,
select a server. All the CIs that are related to that server are listed and
metric data is displayed for those CIs that have metric data. A circle that
depicts the metric anomaly score appears to the right of each metric value,
see Configure anomaly score thresholds. If it is within the green band range, Operational Metrics does not track
changes to an anomaly score. The colors of the dots at the upper left on the
CI icons or the absence of a dot, signify:

Grey dot: Metrics are being tracked for the CI, but none of those
metrics have ever had an anomaly.

Colored dot: Corresponds to the last recorded anomaly score
according to the configuration of the color band ranges.

No dot: There are no metrics for the CI and there is no data to
drill into.

Items can be selected on the map to filter the list of CIs on the
right.

The time range for the graphs is tied to the timeline at the top of the
service map.

The filter values use the Dashboard filter dictionary attribute
from the cmdb_ci_service_auto.list to
prioritize alerts.

View alert details for a service or group

In the tile area:

Click the service or group tile.

Review the list of corresponding alerts under the
Alerts tab.

To view the properties of an alert, double-click it.

Show or hide alerts by severity

In the dashboard header, click the icon of the lowest severity that
you want to view in the dashboard.

You can also move the slider to
the left of the icon. The dashboard appears only the severities that
are to the right of the slider. For example, move the slider to the
left of the red icon if you want to view only alerts with critical
severity.

Show an aggregation of correlated alerts for services and alert
groups

Below the dashboard tiles, click Correlated
Alert.

Remediate an alert

Under the Alerts tab, right-click the alert
and then select Run remediation.

To reduce the number of alerts that display in the alerts panel, enable
Correlated Alerts.

The alerts panel displays alert groups and alerts that have not been grouped.

Note: The Correlated Alerts toggle also appears in
the Alerts Console. When either the
Alerts Console or the dashboard is opened,
the Correlated Alerts toggle opens in the setting
that was last selected.