Vendor Details

GrexIt

hiverhq.com

Founded 2011

United States

About Hiver

Hiver is an email collaboration tool for businesses. It lets teams manage shared inboxes like support@ or sales@ without having to leave Gmail. Support teams use it as a help desk. Sales and account management teams use it for managing customer conversations. Finance teams use it for workflow management. Hiver makes all your teams more productive at email management.

Pros: Ease of set up, and implementation because it kept the team working in a the G-Suite email platform they were already accustomed to operating in.

Improved Transparency, Communication, and Support between team members.

Hiver is constantly working to improve functionality and add features as new functional use cases come to light.

Cons: Limited user restrictions that could pose issues for larger companies with less trust between employees.

Limitations on workflows.

There have been some complications in functionality in certain use cases, that are out of the ordinary, however.... See last sentence under Pros.

Overall: Sales and Support has been very accommodating, friendly, and helpful.

Support is readily available.

I should point out that I didn't give 5 stars under value because the price has increased since my team became a user, and to my knowledge Hiver doesn't support social media monitoring, text etc. unlike much of the support ticketing competition, but maybe that's on the horizon.

I'm a Surv-Hiver

Mar 15, 2019

Verified Reviewer

Industrial Automation, 1-10 employees

Used the software for: 1-2 years

Reviewer Source

Source: Capterra

4/5

Overall

4
/
5

Ease of Use

4
/
5

Features & Functionality

4
/
5

Customer Support

5
/
5

Value for Money

Likelihood to Recommend:Not LikelyExtremely Likely

Pros: The shared mailbox features is incredible and provides exactly what we needed when looking into a viable Email sharing solution for Gmail.

We use the shared mailbox for our info@ and sales@ email addresses and they can be shared seamlessly between colleagues and assigned without any clashing, or duplicate emails being sent out. Works an absolute treat

Cons: At times, since the support is only US and India based, the time difference means support is not always available to us UK time.

Overall: Hiver for us has been an accelerator and a generator for new business, just by keeping our team organised. It is the BEST shared inbox app available and we tried 3/4 others in the months before going for Hiver.

The shared mailbox feature is simple to set up and works exactly as you would want it to - as an inbox view-able in the same way by multiple selected users. From there we can assign emails to relevant people (this feature is incredible and makes the email pop up in the users inbox without even the need to navigate to a different folder) and take non relevant emails ou of the folder allowing a seamless workflow between our sales and support team.

Pros: Hiver features initially seemed great. I was eager to make use of their promised benefits. Unfortunately, Hiver completely halted our operations for over a week and lost us a great deal of business. Throughout it all, their team was unapologetic and dismissive of the role that Hiver had in derailing our email communications with clients. Rather than seeing this as an opportunity to resolve and repair clear technical defects, they blatanly blew off our repeated requests for support.

Cons: I tested out many collaborative email tools before deciding to go with Hiver. I was impressed by the intuitive design, canned response functionality and mobile app. Unfortunately, several days after installing the tool, we began to suspect that our clients were not receiving our emails consistently. I reached out to Hiver several times over the course of a few days and received no response. This lapse in email functionality coincided with some significant and favorable press coverage - our site traffic was nearly double what it normally was - and yet we went for 10 entire days without a single new client at a time when we would normally have 10-15 new clients typically. I tried for an entire week to engage help from the Hiver team. They insisted - and continue to insist- that their tool does not impact email sending functionality. I would beg to differ. As soon as I uninstalled Hiver, my communications with clients returned to normal. On a final note, to top this off, my team and I are 3 women. When we called Hiver's India-based support team, they were loudy making obvious, derogotary remarks about our being female and unable to understand their tool - calling us 'Dumb Blondes'. Highly inept and unprofessional team. Also worst nightmare for a growing startup!

Great tools for easy email management

Pros: The snooze feature and the shared labels are awesome. The snooze feature makes it very easy to manage your email.

Cons: It is at times glitchi. I have had to go to the webpage and launch gmail from there because it did not load regularly with Gmail. The fact that they are raising our rate 4 times what it is now.

Best thing ever!

Apr 25, 2018

Hunter S.

Director of Operations

Used the software for: 6-12 months

Reviewer Source

Source: Capterra

5/5

Overall

5
/
5

Ease of Use

5
/
5

Features & Functionality

5
/
5

Customer Support

5
/
5

Value for Money

Likelihood to Recommend:Not LikelyExtremely Likely

Pros: This is such a good service. The fact that you can have a shared inbox with other people in the company and use it as a to-do-list is incredible. We use this service religiously.

Cons: The only cons i have for this service are little/insignificant things like when you close a ticket and someone responds to say something like 'thank you' it re-opens the ticket. i wish it was smart enough to pick up on things like this and not re-open the ticket.

Best of Class Email Collaboration

Aug 13, 2018

William H.

Business Owner

Hospital & Health Care, 11-50 employees

Used the software for: Less than 6 months

Reviewer Source

Source: Capterra

5/5

Overall

4
/
5

Ease of Use

4
/
5

Features & Functionality

5
/
5

Customer Support

4
/
5

Value for Money

Likelihood to Recommend:Not LikelyExtremely Likely

Pros: The software works great and is reliable. By instituting a hierarchy for managing our mail via Hiver, it has unlocked countless hours of productivity for our executive team all the while providing accountability for email communication and the prevention of issues slipping through the cracks.

Cons: The software was a bit difficult to set up for our company's needs and the price point is up there. Our researched showed there there really aren't any great competitors out there that integrate this well with Google. I mentioned productivity gains earlier, and in the balance of considerations, pricing was not a huge priority for us if we could find the right functionality--which we did with Hiver.

Perfect for small teams

Nov 25, 2018

Verified Reviewer

Marketing and Advertising, 11-50 employees

Used the software for: Less than 6 months

Reviewer Source

Source: Capterra

5/5

Overall

5
/
5

Ease of Use

4
/
5

Features & Functionality

5
/
5

Customer Support

5
/
5

Value for Money

Likelihood to Recommend:Not LikelyExtremely Likely

Pros: The fact that managed inboxes are far more efficient for lean teams as compared to full-blown help-desk solutions. Hiver as a helpdesk tool actually is not only simpler to use but also very efficient. One of the biggest challenges with the adoption of tools/software is the mental barrier of "opening another tab" to do something that you could do right from your inbox. Hiver solves that.

Cons: It would have been great if we could also have access to a small wiki where we could maintain and manage the help docs.

Overall: We have been hiver for less than a month and our support team couldn't have been happier. We plan to move our Finance and Account management efforts also to this in the next few weeks.

Hiver review

Oct 16, 2018

Anna W.

Senior Virtual Assistant

Electrical/Electronic Manufacturing, 11-50 employees

Used the software for: Less than 6 months

Reviewer Source

Source: Capterra

5/5

Overall

4
/
5

Ease of Use

5
/
5

Features & Functionality

3
/
5

Customer Support

Likelihood to Recommend:Not LikelyExtremely Likely

Pros: The ease of discussions between team members about an email without the frustration of a massive long email trail that gets complicated especially when team members are responding to varying email dates and versions. There's no issue of inadvertently emailing a client any internal messages.

Cons: Personally, it took a while to get used to and each new team member requires training to understand how best to utilise Hiver.

Overall: We are a service company so often get client enquirys/queries via email. Hiver is an excellent way for the team to communicate about said enquiries/queries and enables us to respond quickly to our clients. Multiple people can be involved and it doesn't clog up your email with messy email trails.

Great way to organize emails for my team!

Aug 20, 2018

Amber G.

Manager of Channel Distribution

Hospitality, 1001-5000 employees

Used the software for: Less than 6 months

Reviewer Source

Source: Capterra

5/5

Overall

4
/
5

Ease of Use

4
/
5

Features & Functionality

Likelihood to Recommend:Not LikelyExtremely Likely

Pros: Prior to using Hiver, my team used an alias email address which sent emails to each of their inboxes. This caused duplicate responses, missed responses, and created a lot of confusion. With Hiver, it is simple to assign an email to a specific member, make notes, and see which emails need to be followed up on.

My team has become a lot more efficient in their responses and have been able to utilize templates to answer more redundant emails.

Cons: It was a little confusing to get started but after going through a quick training session, I was provided with the knowledge to share with my team.

Shared inboxes for everyone

Mar 23, 2019

Genesis M.

operations manager

Logistics and Supply Chain, 201-500 employees

Used the software for: Less than 6 months

Reviewer Source

Source: Capterra

5/5

Overall

4
/
5

Ease of Use

5
/
5

Features & Functionality

5
/
5

Customer Support

5
/
5

Value for Money

Likelihood to Recommend:Not LikelyExtremely Likely

Pros: Ease of use, also how it has really useful features on how to assign workload on a team without having to worry every day to do it yourself when you can have a software that can do it for you!

Cons: Probably how to be part of the round-robin feature (being an admin) you'll get emails assigned when you are part of the shared inbox (even though you are not supposed to get this because you are supervising the ones on the operating role) and to get out of it you have to basically get yourself out of the shared inbox, I think this is just a WIP.

Hiver review

Apr 05, 2019

Virginia C.

Account Manager

Printing, 51-200 employees

Used the software for: Less than 6 months

Reviewer Source

Source: Capterra

4/5

Overall

3
/
5

Ease of Use

4
/
5

Features & Functionality

4
/
5

Customer Support

Likelihood to Recommend:Not LikelyExtremely Likely

Pros: Emails can be seen by all staff with program (if linked) without the need to have to log in to different personal email accounts. Notes can be left for other users as well.

Cons: Searching for a specific email can be very challenging.

Stay organized.

Aug 13, 2018

Douglas A.

Director of Operations

Consumer Goods, 1-10 employees

Used the software for: Less than 6 months

Reviewer Source

Source: Capterra

4/5

Overall

4
/
5

Ease of Use

5
/
5

Features & Functionality

5
/
5

Customer Support

5
/
5

Value for Money

Likelihood to Recommend:Not LikelyExtremely Likely

Pros: Hiver is great for keeping our team on track and organized! Super helpful.

Cons: The mobile app could have more functionality, like a search function.

Pros: This product is very easy to use and has helped our operations/customer service team stay organized and on top of customer requests. We couldn't do our job without it!

Cons: Sometimes it seems to have slightly slowed down my gmail.

Corporate email just got 100 times easier

Feb 01, 2019

Jorge R.

Tracking Assistant

Logistics and Supply Chain, 501-1000 employees

Used the software for: Less than 6 months

Reviewer Source

Source: Capterra

5/5

Overall

5
/
5

Ease of Use

5
/
5

Features & Functionality

5
/
5

Customer Support

5
/
5

Value for Money

Likelihood to Recommend:Not LikelyExtremely Likely

Pros: Best tool for email communication in large companies

Cons: I have not found anything I dislike, it's user friendly and has the exact amount of options to make everything easy

Overall: A great tool that makes corporate email communication seamless, clear and easy

Works perfectly

Feb 18, 2015

Jay M.

State-Certified Appraiser/Realtor

Source: Capterra

5/5

Overall

5
/
5

Ease of Use

5
/
5

Customer Support

Comments: I needed to be able to share a folder in gmail in 2 different email accounts, and this worked perfectly. It is easy to install in both gmail accounts, basically a browser add on for Chrome. Any email sent to any folder you choose to share, shows up in both email accounts. This is very useful because it allows you just forward some mail from an account, but not all of it, and it does not alter the from, subject, or email address of the original email so you can download into 3'rd party software (such as outlook) clean messages, that have the correct email address and sender from the original email.

Very useful extension for Gmail to share a folder (label)

Feb 18, 2015

Hans D.

Founder

Source: Capterra

5/5

Overall

5
/
5

Ease of Use

5
/
5

Customer Support

Comments: I use Gmail in my Outlook with a lot of mails in several folders. For some project I needed the possibility that a colleague could also use the emails in one of those folders. Grexit makes this possible! It's really easy to install and connect with your Gmail-account. From then on you can select one or more labels to share those labeled emails with someone else.

I only have to drag the mails in the right Outlook folder and some minutes later it is synchronised and seen by my colleague.

And if you're not a heavy user, Grexit is free to use!!

This should be a standard option in Gmail!

Hiver has been an integral part of managing our advertising center.

Jan 19, 2018

Catherine B.

General Manager

Used the software for: Less than 6 months

Reviewer Source

Source: Capterra

5/5

Overall

5
/
5

Ease of Use

5
/
5

Features & Functionality

5
/
5

Customer Support

5
/
5

Value for Money

Pros: We receive 100 + advertising orders a day that are answered by 3 people. Hiver allows you to easily manage incoming emails and track salespeople's productivity.

Easy tool for email collaboration

Aug 17, 2018

Pongpat R.

CEO

Computer Software, 11-50 employees

Used the software for: Less than 6 months

Reviewer Source

Source: Capterra

4/5

Overall

4
/
5

Ease of Use

4
/
5

Features & Functionality

5
/
5

Customer Support

3
/
5

Value for Money

Likelihood to Recommend:Not LikelyExtremely Likely

Pros: Easy to use and very low learning curve.

Cons: Sometime not reliable, for example, there is one time that over mailbox did not sync up.

Shared mailbox in gmail

Aug 14, 2018

Verified Reviewer

Accounting, 1-10 employees

Used the software for: Less than 6 months

Reviewer Source

Source: Capterra

4/5

Overall

5
/
5

Ease of Use

3
/
5

Features & Functionality

3
/
5

Value for Money

Likelihood to Recommend:Not LikelyExtremely Likely

Pros: easy tool to manage a shared inbox, which works well.

Cons: It should have a tool to schedule recurring mails.

Wonderful app. Get it now!

Mar 12, 2015

Stephanie R.

Director of Marketing

Source: Capterra

5/5

Overall

5
/
5

Ease of Use

5
/
5

Customer Support

Comments: Our office just moved completely virtual and GrexIt has been huge in making task management and communication easy. Any one else hate forwarding emails and having to write notes in said forwarding emails?

We have only been using the free account for a short time due to our small office, but as much as we have used it we would not hesitate to pay for more labels. Plus, the customer service is awesome. Quick and considerate!

The best app. we have ever purchased to help run an efficient office

May 20, 2014

Carl M.

Director

Source: Capterra

5/5

Overall

5
/
5

Ease of Use

Comments: We run an office with 2 virtual workers, who work away form the main office, and 4 other workers in the main office.

Grexit allows us to allocate tasks to individual workers, avoid any duplication of work, and keeps a clear workflow for all to see. Works brilliantly with my android phone too. This means that even if I am out of the office, if is easy to distribute the days work flow to individual co-workers.

Review of Hiver

Aug 10, 2018

David H.

Director

Construction, 11-50 employees

Used the software for: Less than 6 months

Reviewer Source

Source: Capterra

2/5

Overall

2
/
5

Ease of Use

4
/
5

Features & Functionality

4
/
5

Customer Support

3
/
5

Value for Money

Likelihood to Recommend:Not LikelyExtremely Likely

Pros: Ability to allocate emails and assign ownership

Cons: Far too slow and laggy, its very frustrating and may ultimately force us to go back to Gmail

Overall: We wanted the ability to control access to emails within our user group/staff, we also wanted to be able to assign ownership to emails with a clear audit trail of who did what and when. Hiver has achieved this.

Unfortunately the lag in the software makes for a long and tiresome day. It needs supercharged with more processing power

Great for Gmail

Mar 05, 2015

Daniel A.

Source: Capterra

4/5

Overall

5
/
5

Ease of Use

5
/
5

Customer Support

Comments: This is a great program for Gmail and helps very much with organization. My assistant and I now have a simple, easy way to sort through emails without any stress. The only limitation might be the email limit per day, but it never loses emails, so it never turns out to be a problem.

I found GrexIt as a very useful tool

Feb 20, 2015

Enrique W.

Source: Capterra

5/5

Overall

4
/
5

Ease of Use

5
/
5

Customer Support

Comments: I am still in the learning curve, but GrexIt is already helping me share mail sharing labels. This greatly simplifies the process of team work.

I look forward to gradually make more use of this great concept!

Great!

Oct 24, 2014

Greg M.

Director

Source: Capterra

5/5

Overall

5
/
5

Ease of Use

5
/
5

Customer Support

Comments: Fantastic product for sharing or collaborating mail without all the forwarding. Simple to setup and use and the guys have a great attitude toward accommodating your requests. Thank you!

Perfect tool

Oct 30, 2014

Florian W.

Partner

Source: Capterra

5/5

Overall

5
/
5

Ease of Use

5
/
5

Customer Support

Comments: We are a small architecture firm and use Grexit to share email communication for different projects. Works perfectly for our needs.

So easy to use!

Feb 20, 2015

Felix M.

VP

Source: Capterra

5/5

Overall

5
/
5

Ease of Use

5
/
5

Customer Support

Comments: I use it with a few of my employees and it is so easy to track who's done what and to access important information instantly.

Great tool for teams

Nov 10, 2014

David W.

Source: Capterra

5/5

Overall

4
/
5

Ease of Use

5
/
5

Customer Support

Comments: We use this tool to handle emails as a team. Makes keeping everyone in the loop and up to speed, very easy!

The best shared mailbox solution

Mar 31, 2015

John B.

Founder

Source: Capterra

5/5

Overall

5
/
5

Ease of Use

5
/
5

Customer Support

Comments: Grexit is an amazing solution. It is infinitely simpler than every alternative.

Great app, A+

Mar 27, 2015

Gary W.

Source: Capterra

5/5

Overall

5
/
5

Ease of Use

5
/
5

Customer Support

Comments: Great extension that does what it promises. Very helpful support staff as well.

Easy to use

Nov 05, 2014

Fredrik J.

Source: Capterra

5/5

Overall

5
/
5

Ease of Use

5
/
5

Customer Support

Comments: Really easy to use, and works great! Feels like a native Gmail feature.

Does what it says on the box

Nov 27, 2014

Brian M.

CEO

Source: Capterra

5/5

Overall

5
/
5

Ease of Use

5
/
5

Customer Support

Comments: It works really well, and the customer support is really snappy.