As we start to reopen some stores, we want to share what we’re doing to keep you, our employees, and others safe.

Just like you, we’ve been sheltering in place and taking things day by day throughout this unprecedented situation. We’ve also been working hard to implement rigorous in-store processes and training that will ensure a safe shopping environment for you. Thank you for your support—we’re excited to get back to beauty and see you in store once again. Scroll to bottom of this page for a list of open stores.

We’re thoroughly cleaning stores before opening, and we're increasing cleanings and regular disinfecting throughout the day

We’ll be taking employee temperatures before and during their shifts

We’re wearing masks in store and ask that you do too

We’ll be limiting the number of shoppers who can enter at any given time

For product purchases made in store on or after February 15, 2020, we will accept in-store returns, with receipt, within 30 days of re-opening.

In-store purchases made on or after January 15, 2020, through February 14, 2020, with receipt, will be given 30 days of stores reopening to return for store credit.

To ease returns for online orders, we have adjusted our current 30-day return policy and increased it to 60 days for refunds to the original method of payment.

Sephora reserves the right to revoke or revise the Policy at its sole discretion.

1. Which Sephora stores are reopening?

As states across the US begin to lift restrictions and permit certain businesses to reopen, we will start to reopen select Sephora stores May 22. We are taking a gradual reopening approach to protect our employees and our clients based on local government and health guidance. A full list with updated information on store reopenings is below, and clients can call their local store directly as well.

If your local store has not yet reopened, please continue to check back—we will update as new details become available. We will also email Beauty Insider members when their local Sephora store reopens.

2. What guidance did you receive to know it was safe to reopen stores in these regions?

Protecting the health and well-being of our employees and our clients is our top priority. We recognize that COVID-19 has had a unique impact on various regions. Therefore, we are reopening stores only in regions where officials have begun to lift restrictions on certain businesses. We have also developed our own Sephora Health & Hygiene Guidelines to support a safe in-store shopping experience.

3. What are the store hours?

Store hours may vary by location and be different than they were before our stores closed. We recommend calling your local store to confirm hours.

4. Are you offering curbside pickup?

We are not offering curbside pickup at this time.

5. Are customers required to wear masks in Sephora stores?

Our employees will be wearing face coverings, and we kindly ask that you do too. If you do not have a mask, we can provide one for you. In many locations, face coverings are mandated for entry in store by public health authorities.

6. Will you be scanning your employees’ temperatures?

Yes, we will be scanning employees’ temperatures at the beginning of their shifts and in the middle of their shifts.

7. Are you offering services in stores?

We are not offering services (makeovers, skincare treatments, application) or in-store classes at this time. We are happy to offer a robust library of techniques and tips to our clients via our digital services. Our Virtual Artist on the Sephora app and website lets clients see how products will look on themselves. Our Shade Finder lets clients look up many foundation brands and find the closest match with any of our formulas. Our YouTube library has beauty recommendations for all ages and skin tones.

8. Why are you not allowing the use of testers or offering services?

When we reopen, testers will be for display only. We firmly believe that reopening stores without testers and services for the time being is the right decision to protect the safety and health of our entire community.

9. Are you offering contactless payment?

Yes, in stores we support a number of contactless payment capabilities, including contactless credit cards, Apple Pay, Samsung Pay, Google Pay, and Klarna.

10. Can I return a product I bought before your stores closed or an online purchase?

For product purchases made in store on or after February 15, 2020, we will accept in-store returns, with receipt, within 30 days of reopening. In-store purchases made on or after January 15, 2020, through February 14, 2020, with receipt, will be given 30 days after stores reopen to return for store credit.

To ease returns for online orders, we have increased our current 30-day return policy to 60 days, to be returned to the original method of payment. Sephora reserves the right to revoke or revise the Policy at its sole discretion.

Note: To protect the safety of our employees and clients, all product returns will be destroyed until further notice.

11. Can I get my birthday gift in store?

Yes! We are offering a 30-day in-store extension on redemption of the Beauty Insider birthday gift.

12. How does the healthcare and frontline promotion work?

We are so appreciative of those on the frontline dealing with this national crisis. As a thank you to healthcare workers and first responders, we are offering 10% off the total of their in-store purchase through the end of the year with a current employee ID, badge, or paystub. See your local store for terms and details.

13. Will your full store staff be back at work?

For stores that are reopening, we are offering a schedule to all of our part-time and full-time staff. We encourage any employee who has concerns to immediately contact their manager if they feel at all uncomfortable or unable to return to work. We understand this is a gradual recovery process and that the situation is constantly changing.

14. Will you continue to pay employees of stores that remain closed?

Yes, we will continue to pay all store employees until their stores reopen, and we will be guaranteeing a minimum schedule to all employees when they come back. In addition, any employees who had benefits before the shutdown will maintain them during the shutdown and as their stores reopen.