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Delivery

Deliveries are dispatched on the next working day after the order has been placed, and you should receive your order within 2 - 5 working days. In the unlikely event that an item you have ordered is out of stock, we will notify you immediately to inform you of any possible delays. Orders placed on a Friday or over the weekend, ship on Monday.

Our standard delivery charge is €4.90 to anywhere in Ireland or Northern Ireland. Orders over €30 are delivered free of charge.

The delivery charge to mainland UK is €10 for orders under 30kg (4.7 stone) in weight. For deliveries over 30kg in weight, a member of our team will contact you regarding the charge. Please note we cannot deliver outside mainland UK

Returns

Our Promise to YouPetworld will accept returns within 28 days of receipt. Please check the contents of your package on arrival and notify us of any damaged or defective merchandise by calling 090 6479776 or emailing orders@petworlddirect.ie Also, please keep all packaging materials from the shipment.

Easy Returns

If for any reason you are not satisfied with your purchase, please contact us by calling 090 6479776 or emailing orders@petworlddirect.ie, and we will provide you with further instructions on where returns should be shipped. If you decide that you simply no longer want the item(s) purchased, you can return them to us for an exchange or refund. This refund amount will exclude delivery charges. Items to be returned or exchanged must be unused and in their original box. Your statutory rights are not affected.

Why Buy From Us

We are dedicated to providing our customers with the best experience possible, and strive to make Petworld your first choice for the best products, superior customer service and an easy-to-use and secure on-line shopping experience.

Free delivery on orders over €30. All other deliveries are just €4.90.

Frequent buyer program – buy 9 bags of dog or cat food and get the 10th free. Get the details here.

Product selection – we offer an extensive range of products for all your pet’s needs.

We’re Irish – we’re an Irish company, supporting Irish jobs.

Personalised customer service – we have real people answering your questions.

Regular communication – we stay in touch every step of the way, from order confirmation to dispatch.

Knowledgeable and passionate staff – we’re passionate about what we do and it shows. We train our staff to offer the highest quality advice and customer service.

Existing Customers Sign-in

New Customers Register Now

When you set up a user account with our website, the order process is quicker and you can enjoy the many functions of your account,
including your wishlist. With your customer account, you can also check the status of your order, and much more.

Existing Customers Sign-in

New Customers Register Now

When you set up a user account with our website, the order process is quicker and you can enjoy the many functions of your account,
including your wishlist. With your customer account, you can also check the status of your order, and much more.