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How Oracle leverages ITIL v3 to Help Customers Upgrade with Confidence

ITIL v3 best practices are at the heart of Oracle's approach to helping customers manage their upgrade projects. Hear from Saleem Haque, Vice President of Delivery for Advanced Customer Services about how ITIL methodologies, combined with Oracle best practices and unique tools are simplifying the upgrade process for their customers.

Speaker

Saleem Haque
Vice President, Advanced Customer Services, Oracle
Saleem Haque is Vice President of Advanced Customer Services (ACS) at Oracle USA. In his role, he is responsible for all aspects of service delivery to customers who have contracted for a specialized and advanced set of Oracle Support Services. ACS customers include some of Oracle's largest customers who are at the forefront of adoption of new technologies. Saleem's career at Oracle also includes senior roles running global alliances with Oracle's top hardware partners, as well as product management, new market creation and channel distribution responsibilities. Joining Oracle in 1989 as a Technical Analyst, Saleem held various positions in the customer support organization until leaving in 1993 and re-joined Oracle as part of the Intel Division in 1997. Saleem received his B.S. and M.S. degrees in Electrical Engineering from the University of Southern California and holds a Master of Business Administration degree from The Wharton School at The University of Pennsylvania.