Special Assistance Services

Customers required to travel with an accompanying passenger

We require an able bodied accompanying person aged 16 and over when it is evident that a reduced mobility passenger is not self-reliant and could pose a risk to safety.

Guidelines for Air Passenger Self Reliance:

The below information regarding air passenger self reliance is set out by the UK Department for Transport -Access to Air Travel for Disabled People: Code of Practice (July 2008)

Each passenger must be self reliant by reference to all of the categories below. If not, then he/she must be travel with an able bodied accompanying person aged 16 and over who is capable of providing the assistance required.

Passengers must be capable of using toilet facilities unaided

Passengers must be capable of feeding themselves unaided

Passengers must be capable of administering their own medicines and medical procedures unaided.

Can support their upper body without assistance

Where a reduced mobility passenger is travelling with an accompanying person, we will do our best to ensure the accompanying passenger is seated next to them

In order for an airport to provide the required special assistance, passengers must check in at least 1 hour 40 minutes before their flight departure

Passengers with prebooked assistance requirements should arrive at the boarding gate at least 30 minutes prior to the flight departure.

Each able bodied accompanying adult cannot assist more than one reduced mobility passenger and must purchase the prevailing adult fare