3 Comments

Did anyone else have issues with their vouchers?
I tried to complete a booking via my mobile, went through the process applied the voucher code, it was accepted and the price was reduced. I entered my payment information, agreed to the terms and clicked buy ticket now. The next screen pops up that the payment was accepted and it shows a receipt for the full fare without a reduction for the voucher. Travel was mid June on Lufthansa flights from Frankfurt to Berlin (return). Was there something in the fine print that I haven’t picked up on?

Called the web support they were not helpful, emailed customer service and am waiting on a response.

Sounds like you did everything right. Did your credit card reflect the full payment? Sometimes a receipt will have a full price but the credit card would be charged less. Hopefully customer service will resolve it. Be patient, sometimes it take a while for a response. I emailed a contact in the sales dept to let her know that an issue may exist. I’ll post a further reply here once I hear back from her.

Recently got an email from Customer Service asking me to call. After providing the voucher code they confirmed they would refund 20 EUR to my account once travel is complete. Glad it was resolved so quickly, thank you very much for reaching out to your contacts!