There are negative and positive remarks about RingCentral on the Internet, but the majority are positive. Below are reviews, customer as well as editorial, about RingCentral quoted from the Web.

Posted on Yelp.com: 1) One of the BEST companies I have dealt with in a VERY LONG time. Every single time I have called in for support their agents have been extremely friendly, knowledgeable and helpful. I dealt with Vonage in the past who were horrible, I have dealt with local cable companies phones services, also horrible but RingCentral has their act together.I purchased my phone from Amazon and linked with RingCentral and could not be happier. Couple the IP phone, the great service and recordings from http://snaprecordings.com and you have the best of the best in my opinion.I'm not sure about why these folks that have reviewed this company say its so bad and service is bad, im about as picky as they come and every single time i have called, late at night or mid-day i have received STELLAR service.If i could give more than 5 stars I would. Keep up the good work RingCentral!- Tommy O., Orlando, Fla., Nov. 27, 2012

2) I recently started a small business and was very intimidated about getting a business phone service. I wasn't sure what I needed, how it worked etc... I decided to assign this duty to my business partner as I felt I was in over my head. My partner did his research and finally decided on RingCentral.We've both been extremely happy with our choice. RingCentral is reliable and offers a lot of options. I never knew all the cool things a phone service could provide. My absolute favorite part of RingCentral, their customer service. They are always extremely friendly, helpful and easy to get in touch with.I definitely give RingCentral 5 stars and am super happy with our choice!- Meaghan E., Boynton Beach, Fla., Sept. 28, 2012

Published on CNET.com: CNET Editors' reviewBy: Webware staff on January 31, 2010

RingCentral is a phone call management service can make small businesses look and function like larger ones with some pretty neat telephonic tomfoolery. The service has been around since early 2004, and has since introduced a slew of VoIP plans called DigitalLine that give users the option to use VoIP instead of, or on top of their existing landlines.

So what can you do with RingCentral? Small business owners will love it, since you can set up a ridiculously extensive set of rules to handle incoming calls, or reroute them on the fly with a virtual phone call manager called SoftPhone. The idea is to take a single or multiline setup and spread it out intelligently, while putting all the options online for you to manage and tweak while away from your office. You can set up calls to be routed to different phones or line extensions, and there are also handy business-centric settings to tweak the response people get when they call at off-business hours.

The VoIP implementation is fairly straightforward. All incoming calls can be set to be received via VoIP, letting you receive and manage phone calls while away from your landline. You can also get various minute packages to use VoIP to make outgoing calls, including an all-you-can-eat plan of outgoing VoIP for about $25 per month. In contrast to consumer VoIP services like Vonage, Skype, or Comcast's DigitalVoice, RingCentral isn't aiming at cheap outgoing long distance providers, as much as the multiline business crowd who's looking for a way to handle several lines without the hardware or staffing.

According to reviews that can be found here, Google Voice receives an overall rating of 2.5 out of 5 stars. While the general tone of the reviews is positive, it is noteworthy to mention that many of the negative reviews circulate around the fact that Google Voice is not an international service. Currently, Google Voice has only secured operational rights for the United States; this seems to have effected the overall reaction to Google Voice. Another notable mention, is that calls cannot be recorded on Google Voice. The positive mentions on this review is the fact that one phone number can be linked to many different sources. So instead of giving four different phone numbers for your home, your office, your cell, etc. You can now give just one phone number, and Google Voice will forward all calls to this number.

RingCentral has gained outstanding business credibility. This BBB accredited member not only has earned BBB’s top rating (A+ on a scale of A+ to F), but also has won numerous awards every year since 2005: -2005: Product of the Year Award from Internet Telephony magazine-2006: Communications Solutions Product of the Year Award from Technology Marketing Corporation Product of the Year Award from Internet Telephony magazine Internet Telephony Innovation Award 2006 from TMC Labs-2007: Named to the 2007 “Pulver 100” (An indicator of foremost advanced IP telephony technologies)-2008: INTERNET TELEPHONY Excellence Award from Technology Marketing Corp. & INTERNET TELEPHONY mag. Red Herring Top 100 Finalist from Red Herring's editorial board-2009: Webware 100 Award for Communication from Webware, a CNET site-2010: Gold Award from Top Ten Reviews Product of the Year Award from TMC Communications Solutions-2011: Gold Award from Top Ten Reviews Product of the Year Award from TMC Communications Solutions-2012: Gold Award from Top Ten Reviews Choosewhat Certified from ChooseWhat Winner 2012 - Named an OnDemand 100 leading cloud infrastructure company by AlwaysOnBesides the accreditation and awards, RingCentral.com has a large number of sites (7,835) linking in and this reflects the company’s superior reputation and the sizable number of likes on its Facebook pages again portray this leading telephony and VoIP service provider’s high business credibility. RingCentral has appeared in various major media outlets because of these activities.

Google Voice is an operation owned by Google Inc. Google Inc. is a Better Business Bureau Accredited business, that receives an overall BBB grade of B-. The Better Business Bureau has a number of standards that are associated with the grading and accreditation process. Among these are compaints brought against a company by current or former customers. According to the BBB report on Google Inc. which can be viewed in its entirety here, Google Inc. has been the respondent to 1,464 claims in the past 36 months. Althought the majority of these claims have been setteled by mediation, there are still a considerable number of open cases.

On Alexa within three months, RingCentral.com ranks #4,752 globally and #1,323 in the United States. Quite a number of sites are linking in (7,835). Sites linking in are a measure of a site’s reputation, which means that RingCentral.com has a good reputation. According to StatShow.com, this leading provider of toll free numbers, virtual PBX and virtual phone & fax systems reaches roughly 3,593,910 users and delivers about 7,906,650 pageviews each month. On Google, RingCentral has a pagerank of 6/10 (the page rank value is 6 from 10 possible points). To get an idea of this pagerank, we can compare it with that of Google.com itself (9/10), Alexa.com (8/10) and eVoice.com (4/10).

Google Voice receives a Google Page Rank ranking of 3 out of 10. It also has an Alexa web page ranking of #257,789. According to www.freewebsitereport.org, Google Voice recieves just under 5,000 views per day, and has a total ads revenue of $399.00 per month. Google Voice also has a total of 344 backlinks associated with the site. The toal estimated monthly viewership exceeds the 100,000 mark, and Google Voice is currently Google's 86th most popular company out of 1,569.

RingCentral has gained public prominence. Its noticeable presence in social media is due partly to its business credibility, stellar products, marketing activities like organizing webinars, events, contests and promotions and partly to having won numerous awards, including the PC Magazine Editor's Choice Award, the Small Business Computing Excellence in Technology Award and the 2010 World Economic Forum Technology Pioneer Award. This provider of cloud PBX phone systems operates a blog, with current postings, keeps pages on Facebook, with an impressive number of likes (22,047), which continue to rise, and current postings, on Twitter, with significant followers of 22,903, 5,082 tweets and current postings, on Pinterest, with 35 boards, 2,143 pins, 487 followers, as well as on Google+ with current postings.

Because Google Voice operates under the flagship of Google Inc. It's social media presence is well defined, and Google Voice is extrememly popular in the social media realm. The Google Voice facebook page, which can be viewed here, currently has over 70,000 likes, and is a part of conversations approximately 565 times per day. Google Voice also uses the popular social media site Twitter to advertise and make connections. They currently have over 170,000 followers on Twitter, and their official Twitter page can be viewed here.

RingCentral employs state-of-the-art SSL (Secure Sockets Layer) technology with a certificate provided by Thawte, a leader in Internet transaction security and encryption. Any page on RingCentral.com that asks customers for personal information is secured (uses https:// connection) and contains the Thawte logo. A diagnostic test made on Google today Dec. 15, 2012 confirms that www.ringcentral.com is not currently listed as suspicious. Of the 32 pages Google tested on the site over the past 90 days, 0 page(s) resulted in malicious software being downloaded and installed without user consent. The last time Google visited this site was on 2012-12-14, and suspicious content was never found on this site within the past 90 days. Over the past 90 days, www.ringcentral.com did not appear to function as an intermediary for the infection of any sites and has not hosted malicious software.

According to Google SafeBrowsing, Google Voice has been deamed a safe site. While Google Voice is not currently listed as suspicious, during its scans in the last ninety days, it has shown malicious software on five of the 165 pages that have been tested suring that same time frame. One of the domains that Google Voice operates on was listed as suspicious, as well as one of the networks on which the host sites operates. The report also says that Google Voice has not been an intermediary for a malicious software. The report can be viewed here.

From the comparison below, it’s obviously difficult to decide for sure which one of the three providers is the best in price and quality of service. Only a thorough check by phone to each provider about the real meaning of each feature will disperse some but not all of the doubts in order to arrive at the right verdict.

Google Voice is a free feature associated with Google Inc. There is no cost associated with the base package of Google Voice, however there are certain "extra" charges associated with international and long distance telephone calls. While Google Voice does not require any start up fees, it does as explained earlier, require that every user request an invitation in order to obtain a phone number. The invitation can be accessed at the link provided above.

Since RingCentral also sells phones and devices, there is shipping involved. RingCentral offers three delivery options, while shipping costs are based on the number of devices purchased, as follows:Number of DevicesGround 2nd DayOvernight1-3 $18.95 $34.95 $52.954-7 $24.95 $39.95 $62.958-10 $29.95 $45.95 $70.95This brief information is published on the FAQ page.

Currently, RingCentral only accepts credit cards for payment. Other alternative payment methods such as Debit Card, PayPal, EbillMe, BillMeLater, E-Check, EFT, QPass etc. are not mentioned anywhere on its website. This provider of enterprise virtual phone systems without high cost and complexity promises to provide additional forms of payment in the future and notify customers when available.

While the main features associated with Google Voice are free of charge, there are fees for international and long distance phone calls. The charges for any international or long distance calls will be tabulated on your Google user account. You will be billed at the end of the month much the same way regular utilities are billed. Currently Google Voice accepts all of the major credit cards Visa, Mastercard, American Express and Discover. They also accept payments via online banking sites such as eCheck, and PayPal.

About its return/refund policy, RingCentral points out that no commitment is required. A customer can pay as he/she goes (month to month) and cancel at any time, while any devices purchased need to be returned in useable condition for a refund within 90 days of the purchase date. This brief information is published on the FAQ page.

Didn't find the answers you were looking for? Call 877-925-4002 to speak to a Ring Central Representative.

If you download Google Voice, and decide that the service does not fit your needs, or if you are not completely satisfied with the service, you can simply cancel your subscription, and uninstall the software at your discretion. As long as you have made only local calls, there will be no fees, and therefore no refund will be issued. However, if you have used your account to make long distance telephone calls, you will be billed for the minutes used during these calls. If you have a dispute, you can settle the charges with Google directly throught their resolutions department.

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