Book a Special collection

Basildon Council operates a special collections service for the disposal of large household items and electrical household goods. Residents are encouraged to reduce, reuse and recycle these goods before considering disposal.

The Special Collections Service

The special collections service is offered to residents at a low cost to enable safe and responsible disposal of large household items and household electrical goods. We collect a maximum of ten items at one time and we require a minimum of 48 hours to process each booking.

We charge £10.25 for the collection of up to five items.

We charge £20.50 for the collection of six to ten items.

Items Collected

Please leave items to be collected at your normal collection point (where you place your black and pink sacks) by 7.30 am, on the date of your collection.

Items left at a location other than your normal collection point (i.e. back garden or garage) or not available for collection from 7.30am on the day of collection, will not be collected and no refund will be given.

Items accepted

Items not accepted

We collect large household goods such as sofas, wardrobes, tables and chairs. We also collect electrical household appliances including cookers, fridges, freezers, and TV's.

To find out if your unwanted items are accepted at recycling centres in Essex please visit Love Essex or call them on 0845 603 7625.

If you consider any of the items to pose a health or safety hazard and will need to be handled with care please let us know in detail. Such hazards include heavy or dangerous items that will likely require more than two crew members to remove.

Book a Special Collection

BETA: Our special collections form is a new online service. Your feedback is essential to its development. If you experience technical issues whilst completing the form please let us know by emailing betafeedback@basildon.gov.uk (for technical issues only).

Payments must be made using a debit or credit card using our secure payment service

There is no surcharge for Debit or Credit Card transactions.

Special collections are subject to availability. We endeavour to collect on your next collection day but this might not always be possible.

Large items left outside your property which are not booked in as special collections will not be collected.

Special collections are only accepted from residential property addresses within the borough.

If you are looking to dispose of very large or potentially dangerous items, please indicate this on the form when making your booking so that we can ensure the appropriate equipment and staff are in place.

Refunds cannot be issued once a booking has been made.

How to make amendments to your special collection request.

If you wish to you can make an amendment to you special collection request after you have completed your booking, which includes rescheduling your collection date or editing your list of items to be collected this can be done up to two days before your booked collection date.

Any attempts to make amendments within 2 working days of your original scheduled collection date will be declined and no refund will be given.

If you wish to amend your booking and there are two working days before your scheduled collection, then you will need to contact our Customer Service Centre.

Booking an Assisted Collection

Please be advised that assistance on a Special Collection is available if you have previously registered for an Assisted Collection. The items booked on your special collection will be collected from your designated collection point.If you would like to discuss your circumstances to see if you are eligible for an Assisted Collection please call our Customer Service Centre.