Leadership

Leading the way to better health care for you

Diane Holder

Diane Holder is Executive Vice President, UPMC; President, UPMC Insurance Services Division; and President and Chief Executive Officer, UPMC Health Plan. UPMC is one of the nation’s leading integrated delivery systems and through its health plans and affiliates provides health care coverage and benefits management for more than 2.3 million men, women, and children in Pennsylvania. The UPMC Insurance Services Division includes UPMC Health Plan, UPMC for You, UPMC for Life, UPMC for Kids, Askesis Development Group, Community Care Behavioral Health, and UPMC WorkPartners. These health benefits companies manage benefits for commercial, Medicaid, Medicare, behavioral health, EAP, health promotion, and workers’ compensation programs and other population health programs and services.

Ms. Holder has held a number of leadership positions in health care, including CEO of Western Psychiatric Institute and Clinic of UPMC and founding CEO of Community Care Behavioral Health. She is also a faculty member at the University of Pittsburgh in the Department of Psychiatry and the Graduate School of Public Health.

Education/training:

Bachelor’s degree from the University of Michigan

Master’s degree from Columbia University

Kimberly L. Cepullio

President, UPMC Commercial Products
UPMC Health Plan

Ms. Cepullio provides the Health Plan's strategic direction for commercial products in the region overseeing Product Innovation, Sales and Account Management. She leads the business integration of the division's various products and establishes effective business plans for each, building sales and marketing practices to ensure the Health Plan's viability and success.

Her focus includes developing and implementing programs to assist her departments in using market research data, identifying new markets, consumer retention, differentiating products with competition, broker relations, account management, and sales coordination. Ms. Cepullio is responsible for review and variance analysis for Health Plan sales, making decisions that have significant sales/financial implications on the organization.

She serves on the boards of the Homeless Children's Education Fund and the American Heart Association.

Ms. Cepullio has been with UPMC Health Plan for nine years, previously holding the title of Vice President of Sales and Account Management.

Education/training:

Bachelor’s degree in health policy and administration from Penn State University

Graduate of the Leadership Pittsburgh program

Sharon Czyzewski

Vice President, Human Resources
UPMC Insurance Services Division

Ms. Czyzewski provides leadership, direction, and support for all human resource functions for UPMC Insurance Services Division. She also serves on the Corporate Advisory Board of Pennsylvania Women Work and previously for Bethlehem Haven and PowerLink. Ms. Czyzewski received the Distinguished Service and Achievement Award from Carlow University Alumnae in 2011 and was recognized as a 2015 Leading Lady from Oakland Catholic HS.

James Gavin

President and Chief Executive Officer
Community Care

Mr. Gavin works collaboratively with state and county officials, as well as other behavioral health stakeholders, to ensure the delivery of clinically effective, accessible, and cost-efficient behavioral health services.

He came to Community Care in 1999 with an extensive history of progressive management experience. Prior to joining Community Care, Mr. Gavin served as CEO of Scranton Counseling Center, a comprehensive behavioral health program. Having begun his career as a family therapist and crisis clinician, Mr. Gavin has more than 40 years of training and experience in behavioral health care, from clinical service delivery through executive management.

Education/training:

Bachelor of science degree in sociology from University of Scranton

Master's degree in managerial science from Marywood College School of Management

Master's degree in social work from Marywood College School of Social Work

Gordon Gebbens

Mr. Gebbens is the executive leader for all facets of Finance, including tax planning, risk management, and investment, liquidity and cash flow planning for our division, accounting, accounts receivable, claims payable, actuarial, budget, commercial and government products finance, and statutory reporting departments. This includes functional accountability for the budget and forecasting processes, actuarial, underwriting, and rate making systems and processes, and the preparation and submission of all statutory reports with insurance regulators and external rating agencies and examiners.

He has 36 years of experience in the area of health care. Mr. Gebbens’ previous positions include regional controller for Humana, president and CEO for Prevea Health Plan, and CFO for Geisinger Health Plan.

Mr. Gebbens serves on the Board and Executive Committee of the Laurel Highlands Council of the Boy Scouts of America as vice president of programs.

Education/training:

Bachelor’s degree in business administration accounting from Grand Valley State University

Scott Haas

Vice President, Payer Services
UPMC Information Services Division

Scott Haas is vice president of Payer Applications at UPMC Health Plan. In that capacity, he is responsible for the stabilization and advancement of the Health Plan’s entire technology footprint.

Mr. Haas has more than 20 years of experience in health care and health care technology fields. Prior to joining UPMC Health Plan in 2007, Mr. Haas spent 13 years with BlueCross BlueShield of Illinois as part of HealthCare Services Corporation (HCSC), serving in several roles to connect and advance IT and business strategies across HCSC’s participating Blues plans.

Education/training:

B.S. in Finance from Illinois State University

MBA with Health Care Administration emphasis from the University of Illinois

Kim Jacobs

Mr. Jacobs provides strategic business development and planning for UPMC Health Plan’s non-insurance products and commercial business segment, and consumer technology innovations that support the member experience.

Before joining the Health Plan in 2006, Mr. Jacobs was President of Chartwell Homes Therapies LP. He has more than 40 years of experience at various executive levels in both private and public health care services.

Education/training:

Bachelor’s degree in psychology from The Citadel

Completed a master's level studies program in public administration at Georgia State University

Mary Beth Jenkins

Ms. Jenkins is the chief administrative and operating officer of UPMC Health Plan and the UPMC Insurance Services Division—the largest medical insurer in western Pennsylvania.

Ms. Jenkins oversees Service Operations, Claims Administration, Configuration, Ancillary Product(s), Third Party Administration, the Organizational Performance and Project Management Office, and Consumer Innovation. Her responsibilities include coordinating fiscal management, administration, and operations for multiple departments; managing budgeting and resource allocation with senior leadership, finance, and Human Resources; and providing matrix reporting oversight across the organization in support of multiple lines of business.

In addition, she translates strategic initiatives into business objectives to support the organization’s continued growth.

Ms. Jenkins has driven operational efficiencies at UPMC Health Plan for more than 20 years, helping the company maintain low administrative costs and high customer satisfaction. She is a strong supporter of the Health Plan’s process improvement efforts and has a Green Belt certification in Six Sigma.

Ms. Jenkins serves on the board of directors for several nonprofit organizations and privately held companies and is recognized nationally as an expert on service excellence and claims optimization.

Education/training:

Bachelor’s degree in communications from Slippery Rock University

Masters of Business Administration from Duquesne University

Sheryl Kashuba

Ms. Kashuba joined the Insurance Services Division’s Legal Services department in January 2005. She is an expert on the Affordable Care Act (ACA) and its impact on health care delivery. Before assuming her current role, Ms. Kashuba served as Senior Director and Associate Counsel for Health Policy and Government Programs and also as Assistant Counsel to the Insurance Services Division. Prior to joining UPMC Health Plan, she worked in the Pittsburgh office of Morgan Lewis & Bockius as a Labor and Employment Associate.

Before becoming an attorney, Ms. Kashuba was Director of the Northern Erie Clinical Services, an outpatient alcohol and substance abuse clinic located in Buffalo, N.Y., and a part-time instructor at Erie Community College.

Education/training:

Bachelor’s degree in psychology from Canisius College, Buffalo, NY

Master’s degree in rehabilitation counseling from the University of Buffalo

Graduated from the University of Buffalo Law School in 2003

Michael Kinne

Vice President, Strategic Business Development
Government Programs

Mr. Kinne leads business development and strategic planning meant to spur growth, retention and integration within the government programs business unit. He is an accomplished executive with over 25 years of experience in the Medicare and Medicaid arenas.

Mr. Kinne’s background includes single and multi-state P&L responsibilities as well as roles focused on product development and member growth/retention. His most recent roles include Co-founder and President of NextLevel Health, Inc. in Chicago, IL; President of Centene Corporation's IlliniCare Health Plan (also in Chicago); and Vice President of Specialty Products/Product Development at Anthem, Inc. in San Antonio, TX.

Education/training:

Bachelor’s degree in gerontology from Baylor University

Completed extensive graduate-level studies at the University of Southern California in both gerontology and health administration

Served on the boards of directors for Virtual Health, Inc., United Spinal Association, and Vets First

Scott Lammie

Mr. Lammie has worked for UPMC since September 1990, holding key business, financial, and operational leadership positions that have supported the health system's development into one of the nation's leading integrated delivery and financing health systems. He facilitates product line business development programs and projects across government services and commercial product lines, including advising and supporting product line development and geographic expansion plans, with primary leadership, guidance, and direction provided by the responsible product line Presidents.

John Lovelace

President, UPMC for You
President, Government Programs and Individual Advantage Products

Mr. Lovelace is president of UPMC for You, a managed care organization that serves Medical Assistance and Medicare Advantage Special Needs Plan recipients in 40 counties in Pennsylvania.

He provides leadership, direction, and administration for the services provided by UPMC for You, which offers coverage to eligible Medical Assistance recipients through its contracts with the Pennsylvania Department of Public Welfare as well as coverage options for Medicare beneficiaries who are also enrolled in the Pennsylvania Medical Assistance program.

He is also President of Government Programs and Individual Advantage for the UPMC Insurance Services Division. In this role, Mr. Lovelace oversees Medicare products, Medicaid, and the Children's Health Insurance Program (CHIP) of UPMC Health Plan, known as UPMC for Kids. He also oversees a group of Medicare Advantage Special Needs Plans for people who are dually eligible for Medicare and Medicaid, and for individuals who are eligible for long-term care services. He oversees UPMC Individual Advantage, a guaranteed renewable individual product. He is also responsible for compliance, finance, and operations for individual products on and off the Healthcare Exchange.

In addition, Mr. Lovelace is Chief Program Officer at Community Care Behavioral Health Organization, a behavioral health managed care organization that is part of the UPMC Insurance Services Division. Community Care provides behavioral health coverage for more than 900,000 Medicaid beneficiaries in 36 Pennsylvania counties as well as care coordination services in New York.

In addition to his service on local, regional, and national organization boards of directors, he serves as Board Chair for the Association of Community Affiliated Plans (ACAP), a trade association comprised of 60 provider-affiliated regional health plans enrolling Medicaid and other low-income beneficiaries.

Education/training:

Graduate degree in rehabilitation counseling from the State University of New York at Buffalo

Graduate degree in information services from the University of Pittsburgh

Sheri Manning

Vice President, Marketing and Communications
UPMC Health Plan

Ms. Manning is a senior executive and marketing professional with over 25 years of demonstrated achievement across multiple industries: telecommunications, financial services, and health care.

In her role as Vice President, she drives marketing strategies and execution for all product lines and business units. She leads marketing intelligence, segmentation, marketing automation, brand strategy and management, creative services and design along with all aspects of sales support — group and individual.

Before joining UPMC, Ms. Manning served as Vice President, Marketing and Branding for Blue Cross & Blue Shield of Florida. In this role she led all marketing and branding efforts along with the launch and development of their direct-to-consumer capability including their retail presence. She also served as Vice President of Marketing for Citibank within their credit card division. Ms. Manning led marketing for the Universal Card portfolio including the rewards program for over 20 million card holders. Prior to Citibank, she was with AT&T in a variety of roles supporting call center services, financial services, and telecom products all in a marketing and branding capacity.

Education/training:

Bachelor’s degree in marketing strategy and communication from Florida State University

Masters of Business Administration from Jacksonville University

Chronis Manolis, RPh

Mr. Manolis has more than 30 years of experience in the pharmacy and managed care industry. He previously held management positions with Medco Health Solutions and Stadtlanders Specialty Pharmacy Services. Mr. Manolis is also an adjunct instructor at the University of Pittsburgh School of Pharmacy.

Sandra McAnallen

Ms. McAnallen is responsible for strategic plan development and implementation of network management and provider relations for all of the Insurance Services Division’s lines of business.

She has more than 34 years of experience in the health care field. She first joined the Health Plan in 1996 and was part of the start-up team that established the Health Plan as a major health insurer in Western Pennsylvania. In 2005, she joined Heritage Health Systems of Houston, Texas, where she served as senior vice president for National HMO Operations. She returned to the Health Plan in 2008.

Education/training:

Bachelor’s degree in nursing from Slippery Rock University

Master’s degree in leadership and liberal studies from Duquesne University

Marion McGowan, PhD

Marion McGowan is a senior executive and health care professional with over 25 years of demonstrated achievement in health care excellence and innovation.

Currently, she serves as Chief Clinical Officer and Senior Vice President of Population Health for the UPMC Insurance Services Division (ISD). In that role, she leads cross-function initiatives that impact the financing and delivery of health care and assists in the ongoing clinical transformation of the ISD.

In her most recent position before joining the ISD, Marion served as Executive Vice President and Chief Population Health Officer for Lancaster General Health in Lancaster, Pa. She also served as President and CEO of Lancaster General Innovative Solutions, Inc., and President of Lancaster General Health Community Care Collaborative. In these roles, she helped to establish a new company for innovative solutions responsible for service ideation, development of enterprise services, new innovative care delivery and business models and related ventures. Included in the new clinical models was a high-risk population management model. Throughout her 25-year tenure with Lancaster General, she held a number of roles with increasing responsibility, including President of Acute Care Hospitals, President and CEO of a community health system, and an executive who was a founding member of the AllSpire Health Partners, a regional alliance between multiple, large healthcare systems in Pennsylvania and New Jersey.

Education/training:

Bachelor's of Nursing from Carlow University

Master’s degree in Public Management/Healthcare Administration from Carnegie-Mellon University

Ph.D in Philosophy of Leadership Research-Education from Alvernia University

She currently holds faculty appointments in Health Policy and Management and in Psychiatry in the School of Medicine at the University of Pittsburgh. She is core faculty at the Center for Research on Health Care at the University of Pittsburgh Medical Center and an elected fellow of the Centre for Interuniversity Research and Analysis on Organizations in Montreal, Canada. She has numerous published articles and book chapters. Dr. Peele was the first person chosen by IBM as an IBM Big Data Hero and was voted the 2014 IT News Men & Women of the Year as a top innovator in health care analytics.

Dr. Peele brings 13 years of patient care experience along with 12 years of academic research experience to her position as the leader of health care analytics at the Health Plan. Prior to joining the UPMC in 2006, Dr. Peele was the Vice Chair of the Department of Health Policy and Management at the University of Pittsburgh Graduate School Of Public Health.

Education/training:

Bachelor’s degree in economics from Roanoke College

Master’s degree and PhD in economics from Virginia Tech

Stephen Perkins, MD

Dr. Perkins provides clinical leadership for all Medical Management and Provider Network Development activities. In addition, he oversees UPMC Health Plan Community Health Initiatives. Current areas of focus for the Health Plan include payment reform, advancement of Patient-Centered Medical Home, a primary care practice transformation, and initiatives with UPMC as an integrated delivery and financing system.

Previously, Dr. Perkins served as Vice President of Medical Affairs for UPMC Health Plan. In that position, he provided strategic, clinical leadership, and medical oversight for the Health Plan’s medical management and line of business products. Prior to that role, Dr. Perkins served as Senior Medical Director of Commercial Business and WorkPartners’ suite of products.

Before joining the Health Plan in 2010, Dr. Perkins served for 12 years as Corporate Medical Director for Blue Cross Blue Shield of Vermont, the largest Vermont-based health coverage carrier. His 30 years in the health care field also include 13 years as a family physician in South Charleston, W.Va.

Education/training:

Bachelor’s degree in biology from West Virginia University

Medical degree from the West Virginia University School of Medicine

Completed his residency in family practice at Kanawha Valley Family Practice Center in South Charleston, W.Va.

William Shrank, MD, MSHS

Chief Medical Officer
UPMC Insurance Services Division

Dr. Shrank joined UPMC’s Health Plan Division in June 2016 as the company’s new Chief Medical Officer. In this role, he focuses on the design and implementation of new payment and delivery models to promote improved population health and further advance UPMC’s integrated clinical business strategies.

Prior to joining UPMC, Dr. Shrank served as Senior Vice President, Chief Scientific Officer, and Chief Medical Officer of Provider Innovation for CVS Health. There he led the development of solutions to support providers manage risk and deliver better care for the populations they serve. Prior to joining CVS, Dr. Shrank served as the inaugural Director of Research and Rapid-Cycle Evaluation for the Center for Medicare & Medicaid Innovation at the Centers for Medicare & Medicaid Services (CMS) where he helped design and led the evaluation of new payment reform models tested by the Center such as Pioneer ACOs, Bundled Payments and progressive Primary Care models. Dr. Shrank began his career as a practicing physician with Brigham Internal Medicine Associates at Brigham and Women’s Hospital in Boston, as well as an Assistant Professor at Harvard Medical School. His research at Harvard focused on improving the quality of prescribing and the use of chronic medications and he published nearly 200 papers on these topics.

Dr. Shrank has served on various national committees and advisory boards, such as the National Advisory Committee for FDA, CMS, White House (Networking Information, Technology Research and Development Program), DHHS and AHRQ. Among the many achievement awards Dr. Shrank received is the 2015 Healthcare Executive Transformation Award from the Los Angeles County Medical Association. He also was the recipient of the Robert Wood Johnson Pioneer Award to evaluate the effect of innovative prescription label design on adherence to chronic medication and health outcomes.

Education/training:

Bachelor’s degree from Brown University

Master of Science degree in Health Services from the University of California at Los Angeles

With roughly 20 years of experience in the corporate governance, risk management and compliance (GRC) field, Mr. Turan has an extensive and highly successful track record of building, implementing and leading world-class and award-winning GRC programs across a number of the most dynamic and heavily regulated industries, including health care, banking and financial services, insurance, and technology.

Master of Business Administration from UCLA Anderson School of Management

Helene Weinraub

Vice President, Medicare
UPMC Health Plan

Ms. Weinraub oversees the overall performance, strategic direction, and program development for UPMC Health Plan’s Medicare products. Prior to joining UPMC, she led a national consulting firm, W Squared Health, specializing in Medicare Advantage and Dual products.

Previously, Ms. Weinraub has taught strategic management at the University of Pittsburgh and held senior leadership positions at Highmark Blue Cross Blue Shield and Metropolitan Jewish Geriatric Health System in Brooklyn, NY. She has also served on the Governor’s Intergovernmental Council on Long Term Care.

Education/training:

Bachelor’s degree (cum laude) from University of Michigan

Master’s degree in Public Health from University of Michigan School of Public Health

Before becoming President of UPMC WorkPartners in 2003, Mr. Weir served for six years as Vice President of Network Development and Claim Services for the University of Pittsburgh Medical Center. Prior to that, he was Assistant Vice President for the brokerage firm of Sedgwick James.