Roles at this level typically require an Associates or equivalent degree as well as related experience or product knowledge to accomplish primary duties. Typically requires 4+ years of related business or functional experience. In lieu of a degree, a comparable combination of education and experience (including military service) may be considered.

**Job Specific Competencies:**

**Products and Services - Working Experience**

+ Knowledge of major products and services and product and service groups; ability to apply this knowledge appropriately to diverse situations.

**Flexibility and Adaptability - Working Experience**

+ Knowledge of successful approaches, tools, and techniques for dealing with changes and adapting to a changing environment; ability to adapt as needed.

+ Understanding of the issues related to the decision-making process; ability to analyze situations fully and accurately, and reach productive decisions.

**Managing Multiple Priorities - Working Experience**

+ Ability to manage multiple concurrent objectives, projects, groups, or activities, making effective judgments as to prioritizing and time allocation.

**Accuracy and Attention to Detail - Extensive Experience**

+ Understanding of the necessity and value of accuracy and attention to detail; ability to process information with high levels of accuracy.

**Customer Support Policies, Standards and Procedures - Working Experience**

+ Knowledge of the organization's customer support policies, standards and procedures and ability to guide customers on all company interactions.

**Problem Management Process - Extensive Experience**

+ Knowledge of and ability to bring a reported problem to successful resolution.

**Sales Support and Administration - Working Experience**

+ Knowledge of sales tasks, tools and procedures and the ability to support an organization's sales plan and process.

**Core Competencies:**

**Manages Risk - Basic Experience**

+ Assesses and effectively manages all of the risks associated with their business objectives and activities to ensure activities are in alignment with the bank's and unit's risk appetite and risk management framework.

**Customer Focus - Basic Experience**

+ Knowledge of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions, and ability to leverage that information in creating customized customer solutions.

**Position Overview:**

At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. As a **Client Solution Specialist** within PNC's **Healthcare/Public Finance** organization, you will be based in **Raleigh, NC** (or acceptable alternative).