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It is always a pleasure to receive positive feedback.\n \nI will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of us as we strive to continuously improve the quality of our services.\n \nThank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.\n \nSincerely,\n\nHannelore ","title":"Owner Response"},"partner_crawlable":false,"published_date":"2017-12-12T04:15:38-0500","rating":3,"rating_image_url":"https://www.tripadvisor.com/img/cdsi/img2/ratings/traveler/s3.0-19949-5.svg","subratings":[{"localized_name":"Rooms","name":"rate_room","rating_image_url":"https://static.tacdn.com/img2/ratings/traveler/ss3.0.gif","value":"3"},{"localized_name":"Value","name":"rate_value","rating_image_url":"https://static.tacdn.com/img2/ratings/traveler/ss2.0.gif","value":"2"},{"localized_name":"Sleep Quality","name":"rate_sleep","rating_image_url":"https://static.tacdn.com/img2/ratings/traveler/ss4.0.gif","value":"4"},{"localized_name":"Location","name":"rate_location","rating_image_url":"https://static.tacdn.com/img2/ratings/traveler/ss5.0.gif","value":"5"},{"localized_name":"Cleanliness","name":"rate_cleanliness","rating_image_url":"https://static.tacdn.com/img2/ratings/traveler/ss2.0.gif","value":"2"},{"localized_name":"Service","name":"rate_service","rating_image_url":"https://static.tacdn.com/img2/ratings/traveler/ss3.0.gif","value":"3"}],"text":"Cozy hotel in the middle of Mechelen. Standard hotel not to cheap, with confortable rooms. Service was good and very well located just beside dowtown. Groth market just a few minutes distance. Room cleaning could be improved.","title":"Cozy hotel in the middle of Mechelen","travel_date":"2017-12","trip_type":"Business","url":"https://www.tripadvisor.com/ShowUserReviews-g188637-d633032-r546807493-m19949-Mercure_Mechelen_Ve-Mechelen_Antwerp_Province.html#review546807493","user":{"avatar":{"large":{"url":"https://media-cdn.tripadvisor.com/media/photo-f/01/2e/70/83/avatar004.jpg"},"small":{"url":"https://media-cdn.tripadvisor.com/media/photo-t/01/2e/70/83/avatar004.jpg"}},"user_location":{"id":"312741","name":"Buenos Aires, Argentina"},"username":"O4194JEdiegot"}},{"helpful_votes":"1","id":"540574242","lang":"en","location_id":"633032","mcid":"16976","owner_response":null,"partner_crawlable":true,"published_date":"2017-11-12T21:57:16-0500","rating":5,"rating_image_url":"https://www.tripadvisor.com/img/cdsi/img2/ratings/traveler/s5.0-19949-5.svg","subratings":[{"localized_name":"Rooms","name":"rate_room","rating_image_url":"https://static.tacdn.com/img2/ratings/traveler/ss5.0.gif","value":"5"},{"localized_name":"Value","name":"rate_value","rating_image_url":"https://static.tacdn.com/img2/ratings/traveler/ss4.0.gif","value":"4"},{"localized_name":"Sleep Quality","name":"rate_sleep","rating_image_url":"https://static.tacdn.com/img2/ratings/traveler/ss5.0.gif","value":"5"},{"localized_name":"Location","name":"rate_location","rating_image_url":"https://static.tacdn.com/img2/ratings/traveler/ss5.0.gif","value":"5"},{"localized_name":"Cleanliness","name":"rate_cleanliness","rating_image_url":"https://static.tacdn.com/img2/ratings/traveler/ss5.0.gif","value":"5"},{"localized_name":"Service","name":"rate_service","rating_image_url":"https://static.tacdn.com/img2/ratings/traveler/ss5.0.gif","value":"5"}],"text":"nice re constructed building with wide and nice rooms. A SPA completes the every good experience. Staff very firendly. Located inthe town center, diffucult to reach with your own car but call the hotel and the staff will give some good hints on how to reach the closest parking.","title":"a relaxing experience","travel_date":"2017-11","trip_type":"Business","url":"https://www.tripadvisor.com/ShowUserReviews-g188637-d633032-r540574242-m19949-Mercure_Mechelen_Ve-Mechelen_Antwerp_Province.html#review540574242","user":{"avatar":{"large":{"url":"https://media-cdn.tripadvisor.com/media/photo-f/01/2e/70/9b/avatar062.jpg"},"small":{"url":"https://media-cdn.tripadvisor.com/media/photo-t/01/2e/70/9b/avatar062.jpg"}},"user_location":{"id":null,"name":"San Vendemiano"},"username":"Thomas D"}},{"helpful_votes":"0","id":"496352627","lang":"en","location_id":"633032","mcid":"16976","owner_response":{"author":"hannelore v, Manager at Mercure Mechelen Ve, responded to this review","id":"497069147","lang":"en","published_date":"2017-06-29T00:25:27-0400","text":"Dear sir\nThank you very much for your feed back. We are glad you enjoyed your stay and apologise for a 'not so smooth check in'. You gave your feed back live aswell, so we learn from it.\nWe hope we can welcome you again in the future.\n\nKind regards\n\nHannelore Verschueren","title":"Owner Response"},"partner_crawlable":true,"published_date":"2017-06-26T16:24:42-0400","rating":4,"rating_image_url":"https://www.tripadvisor.com/img/cdsi/img2/ratings/traveler/s4.0-19949-5.svg","subratings":[{"localized_name":"Rooms","name":"rate_room","rating_image_url":"https://static.tacdn.com/img2/ratings/traveler/ss4.0.gif","value":"4"},{"localized_name":"Value","name":"rate_value","rating_image_url":"https://static.tacdn.com/img2/ratings/traveler/ss4.0.gif","value":"4"},{"localized_name":"Sleep Quality","name":"rate_sleep","rating_image_url":"https://static.tacdn.com/img2/ratings/traveler/ss5.0.gif","value":"5"},{"localized_name":"Location","name":"rate_location","rating_image_url":"https://static.tacdn.com/img2/ratings/traveler/ss5.0.gif","value":"5"},{"localized_name":"Cleanliness","name":"rate_cleanliness","rating_image_url":"https://static.tacdn.com/img2/ratings/traveler/ss4.0.gif","value":"4"},{"localized_name":"Service","name":"rate_service","rating_image_url":"https://static.tacdn.com/img2/ratings/traveler/ss4.0.gif","value":"4"}],"text":"Had a 5 days stay with my family and enjoyed the hotel which serves a great breakfast and is located in the middle of the city where lot's of restaurants are available. The check in was not very smooth, it does happens sometimes that you have an issue at a hotel. But beside the check in no major issue was observed. One of the cons is that no carpark is available, but for EUR 18/day, a carpark nearby (2 minutes walk) will do the job. As a platinum memebr, the perks/extras given are limited, but I noticed in Europe this is rather common.","title":"Beautiful hotel in the middle of the city","travel_date":"2017-06","trip_type":"Family","url":"https://www.tripadvisor.com/ShowUserReviews-g188637-d633032-r496352627-m19949-Mercure_Mechelen_Ve-Mechelen_Antwerp_Province.html#review496352627","user":{"avatar":{"large":{"url":"https://media-cdn.tripadvisor.com/media/photo-f/01/2a/fd/93/avatar.jpg"},"small":{"url":"https://media-cdn.tripadvisor.com/media/photo-t/01/2a/fd/93/avatar.jpg"}},"user_location":{"id":null,"name":"Singapore, Singapore"},"username":"Wim V"}},{"helpful_votes":"0","id":"485544889","lang":"en","location_id":"633032","mcid":"16976","owner_response":null,"partner_crawlable":false,"published_date":"2017-05-19T02:07:33-0400","rating":5,"rating_image_url":"https://www.tripadvisor.com/img/cdsi/img2/ratings/traveler/s5.0-19949-5.svg","subratings":[{"localized_name":"Rooms","name":"rate_room","rating_image_url":"https://static.tacdn.com/img2/ratings/traveler/ss5.0.gif","value":"5"},{"localized_name":"Value","name":"rate_value","rating_image_url":"https://static.tacdn.com/img2/ratings/traveler/ss4.0.gif","value":"4"},{"localized_name":"Sleep Quality","name":"rate_sleep","rating_image_url":"https://static.tacdn.com/img2/ratings/traveler/ss4.0.gif","value":"4"},{"localized_name":"Location","name":"rate_location","rating_image_url":"https://static.tacdn.com/img2/ratings/traveler/ss5.0.gif","value":"5"},{"localized_name":"Cleanliness","name":"rate_cleanliness","rating_image_url":"https://static.tacdn.com/img2/ratings/traveler/ss5.0.gif","value":"5"},{"localized_name":"Service","name":"rate_service","rating_image_url":"https://static.tacdn.com/img2/ratings/traveler/ss4.0.gif","value":"4"}],"text":"hotel is best suited for exploring the historic sites of the city, the hotel iself has an excellent restaurant , plenty more in the vicinity, very friendly & helpful staff , clean and good bedrooms , breakfast is to be recommended","title":"Location, Location, Location","travel_date":"2017-05","trip_type":"Solo travel","url":"https://www.tripadvisor.com/ShowUserReviews-g188637-d633032-r485544889-m19949-Mercure_Mechelen_Ve-Mechelen_Antwerp_Province.html#review485544889","user":{"avatar":{"large":{"url":"https://media-cdn.tripadvisor.com/media/photo-f/01/2a/fd/8d/avatar.jpg"},"small":{"url":"https://media-cdn.tripadvisor.com/media/photo-t/01/2a/fd/8d/avatar.jpg"}},"user_location":{"id":"190356","name":"Luxembourg City, Luxembourg"},"username":"P2401YEalexl"}},{"helpful_votes":"0","id":"291351915","lang":"en","location_id":"633032","mcid":"16976","owner_response":null,"partner_crawlable":true,"published_date":"2015-07-22T01:45:42-0400","rating":5,"rating_image_url":"https://www.tripadvisor.com/img/cdsi/img2/ratings/traveler/s5.0-19949-5.svg","subratings":[{"localized_name":"Rooms","name":"rate_room","rating_image_url":"https://static.tacdn.com/img2/ratings/traveler/ss5.0.gif","value":"5"},{"localized_name":"Value","name":"rate_value","rating_image_url":"https://static.tacdn.com/img2/ratings/traveler/ss5.0.gif","value":"5"},{"localized_name":"Sleep Quality","name":"rate_sleep","rating_image_url":"https://static.tacdn.com/img2/ratings/traveler/ss5.0.gif","value":"5"},{"localized_name":"Location","name":"rate_location","rating_image_url":"https://static.tacdn.com/img2/ratings/traveler/ss5.0.gif","value":"5"},{"localized_name":"Cleanliness","name":"rate_cleanliness","rating_image_url":"https://static.tacdn.com/img2/ratings/traveler/ss5.0.gif","value":"5"},{"localized_name":"Service","name":"rate_service","rating_image_url":"https://static.tacdn.com/img2/ratings/traveler/ss5.0.gif","value":"5"}],"text":"Fantasic hotel, unlike other Mercure's as its in an old Fish smoking factory and cigar factory. Lots of the original features and machinery have been kept.\nThe service from the moment we arrived to the moment we left was excellent. We had a super room in the old cigar factory at the back which was huge and very quiet. All the rooms are different.\nThe staff couldn't do enough to help. Breakfasts were great, if you wanted cooked it was cooked fresh and not under heaters. Excellent.\nGreatly positioned in Mechelen with lots of atmosphere outside the hotel, bars, cafes and the river.\nJust a shame the hotel doesn't have its own car park. The public car park was only across the river but rather expensive. Perhaps the hotel could try and make a deal with the car parks company?\nIf in Mechelen again would certainly stay there and recommend to everyone.","title":"You should stay here","travel_date":"2015-07","trip_type":"Couples","url":"https://www.tripadvisor.com/ShowUserReviews-g188637-d633032-r291351915-m19949-Mercure_Mechelen_Ve-Mechelen_Antwerp_Province.html#review291351915","user":{"avatar":{"large":{"url":"https://media-cdn.tripadvisor.com/media/photo-f/01/2e/70/9b/avatar062.jpg"},"small":{"url":"https://media-cdn.tripadvisor.com/media/photo-t/01/2e/70/9b/avatar062.jpg"}},"user_location":{"id":null,"name":"England"},"username":"SJB43"}},{"helpful_votes":"0","id":"275454039","lang":"en","location_id":"633032","mcid":"16976","owner_response":null,"partner_crawlable":true,"published_date":"2015-05-28T23:59:49-0400","rating":4,"rating_image_url":"https://www.tripadvisor.com/img/cdsi/img2/ratings/traveler/s4.0-19949-5.svg","subratings":[{"localized_name":"Rooms","name":"rate_room","rating_image_url":"https://static.tacdn.com/img2/ratings/traveler/ss5.0.gif","value":"5"},{"localized_name":"Value","name":"rate_value","rating_image_url":"https://static.tacdn.com/img2/ratings/traveler/ss4.0.gif","value":"4"},{"localized_name":"Sleep Quality","name":"rate_sleep","rating_image_url":"https://static.tacdn.com/img2/ratings/traveler/ss5.0.gif","value":"5"},{"localized_name":"Location","name":"rate_location","rating_image_url":"https://static.tacdn.com/img2/ratings/traveler/ss5.0.gif","value":"5"},{"localized_name":"Cleanliness","name":"rate_cleanliness","rating_image_url":"https://static.tacdn.com/img2/ratings/traveler/ss5.0.gif","value":"5"},{"localized_name":"Service","name":"rate_service","rating_image_url":"https://static.tacdn.com/img2/ratings/traveler/ss5.0.gif","value":"5"}],"text":"Hotel was well situated within the town centre and as such ideal for sight seeing, shopping and socialising. Located in a busy square with restuarants and pubs, the room was very quite even though partying went on late into the night.\n\nStaff were polite and knowledgeable about the local area and spoke very good English. This was a benefit as I had to call them before my stay to ask about parking. This hotel does not have a car park due to its location, but there is underground parking within 50m. The cost was reasonable at 18 Euro per 24 hours.\n\nRoom and bathroom were clean, tidy and well maintained. No problem with sleeping on the hard, but comfortable beds.\n\nBreakfast was adequate, but in line with most Mecure hotels which I have stayed at, expensive.\n ","title":"Short stay in Mechelen","travel_date":"2015-05","trip_type":"Friends getaway","url":"https://www.tripadvisor.com/ShowUserReviews-g188637-d633032-r275454039-m19949-Mercure_Mechelen_Ve-Mechelen_Antwerp_Province.html#review275454039","user":{"avatar":{"large":{"url":"https://media-cdn.tripadvisor.com/media/photo-s/06/35/18/90/alan0263.jpg"},"small":{"url":"https://media-cdn.tripadvisor.com/media/photo-t/06/35/18/90/alan0263.jpg"}},"user_location":{"id":"1639517","name":"Hawkhurst, United Kingdom"},"username":"Alan0263"}}],"see_all_photos":"https://www.tripadvisor.com/Hotel_Review-g188637-d633032-m19949-Reviews-Mercure_Mechelen_Ve-Mechelen_Antwerp_Province.html#photos","subratings":[{"localized_name":"","name":"","rating_image_url":"https://static.tacdn.com/img2/ratings/traveler/ss4.5.gif","value":"4.5"},{"localized_name":"","name":"","rating_image_url":"https://static.tacdn.com/img2/ratings/traveler/ss4.5.gif","value":"4.5"},{"localized_name":"","name":"","rating_image_url":"https://static.tacdn.com/img2/ratings/traveler/ss4.0.gif","value":"4.0"},{"localized_name":"","name":"","rating_image_url":"https://static.tacdn.com/img2/ratings/traveler/ss4.0.gif","value":"4.0"},{"localized_name":"","name":"","rating_image_url":"https://static.tacdn.com/img2/ratings/traveler/ss4.0.gif","value":"4.0"},{"localized_name":"","name":"","rating_image_url":"https://static.tacdn.com/img2/ratings/traveler/ss4.5.gif","value":"4.5"}],"trip_types":[{"localized_name":"Business","name":"","value":"122"},{"localized_name":"Couples","name":"","value":"137"},{"localized_name":"Solo travel","name":"","value":"19"},{"localized_name":"Family","name":"","value":"26"},{"localized_name":"Friends getaway","name":"","value":"36"}],"web_url":"https://www.tripadvisor.com/Hotel_Review-g188637-d633032-Reviews-m19949-Mercure_Mechelen_Ve-Mechelen_Antwerp_Province.html"},"trustYouReviews":{"averageStars":4.3,"error":null,"numTrustReviews":40,"page_size":40,"review_list":[{"response_list":null,"author":"M S.","lang":"en","created":[2018,2,21],"text":"All the staff are friendly and helpful and the food in the restaurant is outstanding. Rooms are well equipped and comfortable. The checking in and out process was also very efficient. Overall a very pleasant stay making the Hotel Vé my first choice venue when I'm staying in the area.","title":"Very comfortable, friendly and welcoming.","score":90.0,"trip_type":"business"},{"response_list":null,"author":"Helen","lang":"en","created":[2018,2,3],"text":"I stay regularly in this hotel. The staff were helpful as ever. Had a problem with the room because someone had been smoking in it but fortunately was offered another room quickly. Had to move again as that room was occupied by someone else but all well after I got another room. Breakfast was good and the lady in the breakfast room was very kind and helpful.","title":"Friendly, helpful service from all the staff","score":80.0,"trip_type":"business"},{"response_list":null,"author":"Tay","lang":"en","created":[2017,12,23],"text":null,"title":"Peaceful","score":100.0,"trip_type":"business"},{"response_list":[{"text":"Dear Mister R.,\n\nThank you for taking the time to tell us about your experience at the Hôtel Mercure Mechelen Vé. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.\n\nCan you please let me know what went wrong during your stay so I can make sure it won't happen again?\n\nthank you, my email is: ha…\n\nKind regards\n\nHannelore","created":"2017-12-10"}],"author":"Paul","lang":"en","created":[2017,12,9],"text":"For the first time since the hotel opened it was poor,","title":"Not well staffed","score":60.0,"trip_type":"business"},{"response_list":null,"author":null,"lang":"en","created":[2017,11,27],"text":"All staff very friendly and helpful. Ideal location for exploring Mechelen and within walking distance of the train station.","title":"An enjoyable stay","score":90.0,"trip_type":"couple"},{"response_list":null,"author":"Johan V.","lang":"en","created":[2017,11,20],"text":"Very friendly team on arrival and during the morning breakfast and check out.\nThe rooms are clean and very big / spacious, not over designed however the TV (satelite / connectivity) wasn't working, nor was the coffee machine despite following exact instructions, starting and re-starting.\nBreakfast was very tasty with fresh egg choices cooked at the counter and full continental selection.\nOverall a modern and comfortable hotel.","title":"Friendly, clean, good value for money.","score":70.0,"trip_type":"business"},{"response_list":null,"author":"Martinc","lang":"en","created":[2017,11,12],"text":"On the plus side:\n1. Proper coffee machine\n2. You replaced the bottled water - most hotels just give you one bottle\n3. Nice chocolate\n4. Big room\n\nOn the minus side:\n1. Cold - the air conditioning did not work and it wouldn't produce any heat\n2. Lighting is dingy\n3. Safe was locked on arrival so I had to wait 30 mins for reception to get a code. I realised when I left why it was like that. The safe was not on a level angle so when unlocked the door swung right out - the only way to stop this would be to lock it which is clearly what the previous occupant did.","title":"Plusses and minuses","score":60.0,"trip_type":"business"},{"response_list":[{"text":"Dear mister G.,\n\nWe very much appreciate your comments regarding your stay at the Hotel Mercure Mechelen Vé. \n\nIt is always a pleasure to receive positive feedback. I will check what happened with your points because indeed you shouldn't be bothered with it.\nI'll check where it went wrong here...\nThank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.\n\nSincerely,\n\nHannelore Verschueren\nGeneral Manager","created":"2017-11-03"}],"author":"Niels D. G.","lang":"en","created":[2017,11,1],"text":"The reception was very friendly\nThe room was comfortable and the venue has a nice ambiance and good story to it.\nThe breakfast was according to expectations\nIt is a shame that as a member of Accor I have to (very often with Mercure) chase for adding my points to my account. This is admin I do not want to be bothered with.","title":"Comfortable stay with friendly personell - shame the Accor points are not added to my account automatically","score":70.0,"trip_type":"business"},{"response_list":[{"text":"Beste mijnheer N.,\n\nBedankt voor uw feed back betreffende uw verblijf in ons hotel Mercure Vé. Het is altijd prettig om positieve reacties te mogen ontvangen.\n\nWij kijken er naar uit om u volgende keer terug te mogen verwelkomen.\n\nVriendelijke groeten,\n\nHannelore Verschueren\nGeneral Manager","created":"2017-11-03"}],"author":"Stein","lang":"en","created":[2017,11,1],"text":null,"title":"Value for money","score":90.0,"trip_type":"friends"},{"response_list":[{"text":"Dear mister R.,\n\nWe very much appreciate your comments regarding your stay at the Hotel Mercure Mechelen Vé. \n\nIt is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.\n\nThank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.\n\nSincerely,\n\nHannelore Verschueren\nGeneral Manager","created":"2017-10-26"}],"author":"Harry","lang":"en","created":[2017,10,25],"text":null,"title":"Hotel fine - walk from car-park not so special","score":90.0,"trip_type":"couple"},{"response_list":null,"author":"Caroline","lang":"en","created":[2017,9,10],"text":null,"title":"Relaxing","score":90.0,"trip_type":"couple"},{"response_list":null,"author":"Phil M.","lang":"en","created":[2017,8,29],"text":"There was no aspect of our stay which failed to meet our expectations. The hotel has made the most of some interesting, historic buildings and sound-proofed them (just as well given the rock concert round the corner)! The staff were kind and attentive. The food was excellent if, on one occasion, rather slow to arrive (as a result of a huge volume of customers all descending at the same time). We would most certainly recommend the hotel to friends and family.","title":"Couldn't have asked for more","score":90.0,"trip_type":"family"},{"response_list":null,"author":"L.","lang":"en","created":[2017,8,28],"text":"No information was provided to get to the hotel, and about the festival in the city.\nWe ask for two bed and only have one at arrival","title":"Can be better","score":60.0,"trip_type":"business"},{"response_list":null,"author":"Jenny","lang":"en","created":[2017,8,27],"text":null,"title":"Nice modern hotel in a great location.","score":90.0,"trip_type":"friends"},{"response_list":null,"author":"Mrs D. C.","lang":"en","created":[2017,8,15],"text":"Disappointed that the W.C./ Shower was offered no privacy.","title":"O.K.","score":60.0,"trip_type":"couple"},{"response_list":null,"author":null,"lang":"en","created":[2017,8,7],"text":"Marred owing to confusion at check in owing to computers being updated causing errors in room allocation","title":"Mechelen V Mercure hotel review","score":60.0,"trip_type":"couple"},{"response_list":null,"author":"Jim R.","lang":"en","created":[2017,7,28],"text":"Quick efficient check in and check out , excellent room, and good service at the bar.\nThe breakfast in this Mercure is one of the best I ahve found in the chain.","title":"usual great service","score":90.0,"trip_type":"business"},{"response_list":null,"author":null,"lang":"en","created":[2017,7,2],"text":"I am always asking in advance for a room not on the street and again got one on street with noise of tourists in the night or waste bins in the morning. Always waiting very long at reception for any request at any time of the day (only one person available to serve drinks and do the check in) - 3 times I come in last weeks, 3 times the same... Person to serve breakfast very nice and helpful but choice limited (no earl grey tea, almost only apples in fruit salad, tables not well cleaned, another person going through breakfast room with bucket for the cleaning of the floor to store it in the kitchen or don't know where ....). Rooms Ok when on the new refurbished side but bad small in the rooms above reception","title":"Rooms big but service level not OK","score":40.0,"trip_type":"business"},{"response_list":null,"author":"V. W.","lang":"en","created":[2017,6,25],"text":"The hotel is very nice and the location is very convenient. Unfortunately as a platinum member I feel that not much perks or attention is given. The beginning was a bit of a disaster, we arrived after 3pm and were told our rooms were not ready (we booked and prepaid the rooms months in advance). Strangely, the 2 guests in front of us checking in got a room. We arrived after a 7 hours long drive and the weather was rather hot. Anyway, they got the first room ready and asked us to go first to this room. While waiting in the room, we got nu updates about the second room. Went downstairs to ask and was told it was ready. Should have informed us. Went to the second room and noticed that the key didn't work, asked my family to wait in the corridor with the bags(which was hot due to the weather) while I ask them to fix the key. Once we got the key issue fixed, we entered the room and noticed it was very hot. We tried to switch on the aircon but after 1 hour the room was still very hot. Obviously the aircon didn't work. Went to the reception again and informed them. They offered another room, this time not a twin bed but a king size bed, better this then no aircon. So it was a small disaster and the staff, in this case only one person was attending to all matters (clearly understaffed on that day) needs to learn to think about the wellness of the guests first. This is something that has to improve. What we also want to highlight is that during our stay, once the room was not been cleaned and twice the coffee, tea and water was not been topped up. The breakfast is great and the lady serving us was doing a very good job. One more thing, you have very nice bathrooms, but no space to hang the towels to dry and to put our toiletries. Would be nice to improve this. Otherwise, we had a great stay in beautiful rooms, but as mentioned before, would be nice to give the guests some attention as well.","title":"5 nights stay with the family","score":80.0,"trip_type":"family"},{"response_list":null,"author":null,"lang":"en","created":[2017,6,24],"text":"Very short but very acceptable","title":"Very good as usual","score":90.0,"trip_type":"family"},{"response_list":null,"author":"Hendrik","lang":"en","created":[2017,6,24],"text":"I always wondered why the Novotel next to it is filling up faster, now I know. Mercury VE looks ok at first glance but it rooms are hell with warm weather","title":"Airco not working and windows don't open, breakfast ridiculously expensive","score":50.0,"trip_type":"business"},{"response_list":null,"author":"Barbara","lang":"en","created":[2017,6,23],"text":"Mechelen is lovely and the hotel setting charming BUT had a very frustrating arrival. I received two confirmation e-mail but neither warned us about limited car access. Our GPS didn't recognize address so I used adjoining street and ended up on plaza - disturbing those who were enjoying their evening.\nPLEASE - Make garage address first thing in your confirmation. Woman at desk said I didn't read my e-mail but I still had them in my phone and there was no mention of garage!!!","title":"Had I been warned about parking it would have been a wonderful night","score":70.0,"trip_type":"couple"},{"response_list":null,"author":"Arthur","lang":"en","created":[2017,6,21],"text":"Nice hotel with comfortable room including a luxurious bathroom.\nProfessional and friendly staff.\nNice breakfast buffet","title":"great stay","score":90.0,"trip_type":"couple"},{"response_list":null,"author":null,"lang":"en","created":[2017,6,20],"text":"I am very disappointed with my stay in Mechelen Mercure hotel. I am an Accor Club member, for my stay in Mechelen I had the choice between Novotel (about 86Euros) and Mercure (108Euros) located 100m from each other. I choosed Mercure because of the pool. During my stay I was disappointed because:\n- I got the worst room located in the 1st floor just above restaurents terrasse\n- Air cond was not working\n- I learnt when arriving that the pool is only opened in the morning from 7 to 11AM, in the afternoon it is a private access costing 100Euros for 2 persons for 2h !!!! this was not mentionned in hotel description\n- During check in, despite I am an Accor club member and have confirmation email with QR code on my mobile phone, the reception desk lady asked for my id and noted every single stuff on it, just make me feel like a kind of untrustable person ....","title":"Disappointed","score":50.0,"trip_type":"couple"},{"response_list":null,"author":"Martin","lang":"en","created":[2017,6,12],"text":"The hotel had all basic amenities one would need. No great luxury. We had a view overlooking the Fishmarket, windows had good soundproofing. Aircondition was lousy and it did not cool sufficiently.","title":"Good hotel for a short stay","score":70.0,"trip_type":"friends"},{"response_list":null,"author":"Lee","lang":"en","created":[2017,6,6],"text":"A genuine, warm welcome at check-in, a large well appointed room with an excellent bathroom and comfortable beds, a good breakfast.","title":"A lovely hotel in a lovely little city","score":90.0,"trip_type":"family"},{"response_list":null,"author":null,"lang":"en","created":[2017,6,2],"text":null,"title":"Prima","score":90.0,"trip_type":"business"},{"response_list":null,"author":"Josephine","lang":"en","created":[2017,6,2],"text":"The room was nice and I appreciate the view on the canal. \nAreas of improvement:\n- reception staff was not wearing professional attire and could not be differentiated from guests\n- air conditioning in the room was not working although someone from the reception came into the room and tried to fix it","title":"Nice room with view on the canal but air conditioning not working","score":70.0,"trip_type":"business"},{"response_list":null,"author":"T","lang":"en","created":[2017,5,17],"text":"agreable","title":null,"score":70.0,"trip_type":"business"},{"response_list":null,"author":"Jd","lang":"en","created":[2017,5,11],"text":"Friendly reception, luxury room and complete set of services.","title":"A warm welcome","score":90.0,"trip_type":"business"},{"response_list":null,"author":null,"lang":"en","created":[2017,5,8],"text":"Rooms were clean & pleasant. Food was excellent. Staff were friendly helpful & polite. A perfect stay.","title":null,"score":100.0,"trip_type":"business"},{"response_list":null,"author":null,"lang":"en","created":[2017,5,1],"text":"Lovely rooms that work well.","title":null,"score":90.0,"trip_type":"business"},{"response_list":null,"author":null,"lang":"en","created":[2017,4,19],"text":"Very nice","title":null,"score":90.0,"trip_type":"business"},{"response_list":null,"author":null,"lang":"en","created":[2017,4,16],"text":"A quirky hotel but very pleasant","title":null,"score":90.0,"trip_type":"family"},{"response_list":null,"author":null,"lang":"en","created":[2017,3,30],"text":"The hotel is clean and welcoming. The staff are friendly and very helpful.\nThe recent refurbishment is well designed and relaxing providing a nice environment to sit and relax.","title":null,"score":80.0,"trip_type":"business"},{"response_list":null,"author":null,"lang":"en","created":[2017,3,8],"text":"Warm welcome. Comfortable bed and good breakfast and service.","title":null,"score":90.0,"trip_type":"business"},{"response_list":null,"author":null,"lang":"en","created":[2017,3,5],"text":"A very nice surprise.","title":null,"score":80.0,"trip_type":"couple"},{"response_list":null,"author":null,"lang":"en","created":[2017,2,17],"text":"Friendly personal. I like the special style of the old factory. Room was big enough, but a bit cold. Heating was not very effective.","title":null,"score":80.0,"trip_type":"business"},{"response_list":null,"author":null,"lang":"en","created":[2017,1,27],"text":"When I arrived at the hotel, reception had to check something for about 10 minutes before checking me in. When I then got to my room, I saw an email saying "Because we are overbooked today, we can’t offer you a room".\n\nI find the process of hotels overbooking their available rooms extremely poor experience. When on business trips, I do not wish to experience stress of not having a room when I check in. Of course, in this case, you did give me a room, but it will make me think twice before booking at Hotel Mercure again","title":null,"score":30.0,"trip_type":"business"},{"response_list":null,"author":null,"lang":"en","created":[2017,1,17],"text":"warm welcome - request during reservation taken into account","title":null,"score":90.0,"trip_type":"single"}],"reviews_distribution":[{"count":163,"stars":5.0},{"count":138,"stars":4.0},{"count":19,"stars":3.0},{"count":6,"stars":2.0},{"count":11,"stars":1.0}],"roundHalfUp":4.5,"totalReviews":337},"reviews":[{"author":"M S.","avatar":null,"date":"21/02/2018","description":"All the staff are friendly and helpful and the food in the restaurant is outstanding. Rooms are well equipped and comfortable. The checking in and out process was also very efficient. Overall a very pleasant stay making the Hotel Vé my first choice venue when I'm staying in the area.","name":"Very comfortable, friendly and welcoming.","ownerResponse":null,"partnerCrawlable":true,"partnerName":"trustyou","publishedDate":[2018,2,21],"ratingImageUrl":null,"score":"4.5","tripType":"business","trust":"trust"},{"author":"Helen","avatar":null,"date":"03/02/2018","description":"I stay regularly in this hotel. The staff were helpful as ever. Had a problem with the room because someone had been smoking in it but fortunately was offered another room quickly. Had to move again as that room was occupied by someone else but all well after I got another room. Breakfast was good and the lady in the breakfast room was very kind and helpful.","name":"Friendly, helpful service from all the staff","ownerResponse":null,"partnerCrawlable":true,"partnerName":"trustyou","publishedDate":[2018,2,3],"ratingImageUrl":null,"score":"4.0","tripType":"business","trust":"trust"},{"author":"O4194JEdiegot","avatar":{"url":"https://media-cdn.tripadvisor.com/media/photo-f/01/2e/70/83/avatar004.jpg"},"date":"12/12/2017","description":"Cozy hotel in the middle of Mechelen. Standard hotel not to cheap, with confortable rooms. Service was good and very well located just beside dowtown. Groth market just a few minutes distance. Room cleaning could be improved.","name":"Cozy hotel in the middle of Mechelen","ownerResponse":{"author":"hannelore v, Manager at Mercure Mechelen Ve, responded to this review","id":"561454069","lang":"en","published_date":"2018-02-19T03:00:23-0500","text":"Dear\n\nWe very much appreciate your comments regarding your stay at our hotel, Mercure Mechelen Vé. It is always a pleasure to receive positive feedback.\n \nI will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of us as we strive to continuously improve the quality of our services.\n \nThank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.\n \nSincerely,\n\nHannelore ","title":"Owner Response"},"partnerCrawlable":false,"partnerName":"trip","publishedDate":[2017,12,12],"ratingImageUrl":"https://www.tripadvisor.com/img/cdsi/img2/ratings/traveler/s3.0-19949-5.svg","score":"3.0","tripType":"Business","trust":null},{"author":"Paul","avatar":null,"date":"09/12/2017","description":"For the first time since the hotel opened it was poor,","name":"Not well staffed","ownerResponse":{"author":null,"id":null,"lang":null,"published_date":"2017-12-10T12:00:00+0000","text":"Dear Mister R.,\n\nThank you for taking the time to tell us about your experience at the Hôtel Mercure Mechelen Vé. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.\n\nCan you please let me know what went wrong during your stay so I can make sure it won't happen again?\n\nthank you, my email is: ha…\n\nKind regards\n\nHannelore","title":""},"partnerCrawlable":true,"partnerName":"trustyou","publishedDate":[2017,12,9],"ratingImageUrl":null,"score":"3.0","tripType":"business","trust":"trust"},{"author":null,"avatar":null,"date":"27/11/2017","description":"All staff very friendly and helpful. Ideal location for exploring Mechelen and within walking distance of the train station.","name":"An enjoyable stay","ownerResponse":null,"partnerCrawlable":true,"partnerName":"trustyou","publishedDate":[2017,11,27],"ratingImageUrl":null,"score":"4.5","tripType":"couple","trust":"trust"},{"author":"Johan V.","avatar":null,"date":"20/11/2017","description":"Very friendly team on arrival and during the morning breakfast and check out.\nThe rooms are clean and very big / spacious, not over designed however the TV (satelite / connectivity) wasn't working, nor was the coffee machine despite following exact instructions, starting and re-starting.\nBreakfast was very tasty with fresh egg choices cooked at the counter and full continental selection.\nOverall a modern and comfortable hotel.","name":"Friendly, clean, good value for money.","ownerResponse":null,"partnerCrawlable":true,"partnerName":"trustyou","publishedDate":[2017,11,20],"ratingImageUrl":null,"score":"3.5","tripType":"business","trust":"trust"},{"author":"Martinc","avatar":null,"date":"12/11/2017","description":"On the plus side:\n1. Proper coffee machine\n2. You replaced the bottled water - most hotels just give you one bottle\n3. Nice chocolate\n4. Big room\n\nOn the minus side:\n1. Cold - the air conditioning did not work and it wouldn't produce any heat\n2. Lighting is dingy\n3. Safe was locked on arrival so I had to wait 30 mins for reception to get a code. I realised when I left why it was like that. The safe was not on a level angle so when unlocked the door swung right out - the only way to stop this would be to lock it which is clearly what the previous occupant did.","name":"Plusses and minuses","ownerResponse":null,"partnerCrawlable":true,"partnerName":"trustyou","publishedDate":[2017,11,12],"ratingImageUrl":null,"score":"3.0","tripType":"business","trust":"trust"},{"author":"Thomas D","avatar":{"url":"https://media-cdn.tripadvisor.com/media/photo-f/01/2e/70/9b/avatar062.jpg"},"date":"12/11/2017","description":"nice re constructed building with wide and nice rooms. A SPA completes the every good experience. Staff very firendly. Located inthe town center, diffucult to reach with your own car but call the hotel and the staff will give some good hints on how to reach the closest parking.","name":"a relaxing experience","ownerResponse":null,"partnerCrawlable":true,"partnerName":"trip","publishedDate":[2017,11,12],"ratingImageUrl":"https://www.tripadvisor.com/img/cdsi/img2/ratings/traveler/s5.0-19949-5.svg","score":"5.0","tripType":"Business","trust":null},{"author":"Niels D. G.","avatar":null,"date":"01/11/2017","description":"The reception was very friendly\nThe room was comfortable and the venue has a nice ambiance and good story to it.\nThe breakfast was according to expectations\nIt is a shame that as a member of Accor I have to (very often with Mercure) chase for adding my points to my account. This is admin I do not want to be bothered with.","name":"Comfortable stay with friendly personell - shame the Accor points are not added to my account automatically","ownerResponse":{"author":null,"id":null,"lang":null,"published_date":"2017-11-03T12:00:00+0000","text":"Dear mister G.,\n\nWe very much appreciate your comments regarding your stay at the Hotel Mercure Mechelen Vé. \n\nIt is always a pleasure to receive positive feedback. I will check what happened with your points because indeed you shouldn't be bothered with it.\nI'll check where it went wrong here...\nThank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.\n\nSincerely,\n\nHannelore Verschueren\nGeneral Manager","title":""},"partnerCrawlable":true,"partnerName":"trustyou","publishedDate":[2017,11,1],"ratingImageUrl":null,"score":"3.5","tripType":"business","trust":"trust"},{"author":"Phil M.","avatar":null,"date":"29/08/2017","description":"There was no aspect of our stay which failed to meet our expectations. The hotel has made the most of some interesting, historic buildings and sound-proofed them (just as well given the rock concert round the corner)! The staff were kind and attentive. The food was excellent if, on one occasion, rather slow to arrive (as a result of a huge volume of customers all descending at the same time). We would most certainly recommend the hotel to friends and family.","name":"Couldn't have asked for more","ownerResponse":null,"partnerCrawlable":true,"partnerName":"trustyou","publishedDate":[2017,8,29],"ratingImageUrl":null,"score":"4.5","tripType":"family","trust":"trust"},{"author":"L.","avatar":null,"date":"28/08/2017","description":"No information was provided to get to the hotel, and about the festival in the city.\nWe ask for two bed and only have one at arrival","name":"Can be better","ownerResponse":null,"partnerCrawlable":true,"partnerName":"trustyou","publishedDate":[2017,8,28],"ratingImageUrl":null,"score":"3.0","tripType":"business","trust":"trust"},{"author":"Mrs D. C.","avatar":null,"date":"15/08/2017","description":"Disappointed that the W.C./ Shower was offered no privacy.","name":"O.K.","ownerResponse":null,"partnerCrawlable":true,"partnerName":"trustyou","publishedDate":[2017,8,15],"ratingImageUrl":null,"score":"3.0","tripType":"couple","trust":"trust"},{"author":null,"avatar":null,"date":"07/08/2017","description":"Marred owing to confusion at check in owing to computers being updated causing errors in room allocation","name":"Mechelen V Mercure hotel review","ownerResponse":null,"partnerCrawlable":true,"partnerName":"trustyou","publishedDate":[2017,8,7],"ratingImageUrl":null,"score":"3.0","tripType":"couple","trust":"trust"},{"author":"Jim R.","avatar":null,"date":"28/07/2017","description":"Quick efficient check in and check out , excellent room, and good service at the bar.\nThe breakfast in this Mercure is one of the best I ahve found in the chain.","name":"usual great service","ownerResponse":null,"partnerCrawlable":true,"partnerName":"trustyou","publishedDate":[2017,7,28],"ratingImageUrl":null,"score":"4.5","tripType":"business","trust":"trust"},{"author":null,"avatar":null,"date":"02/07/2017","description":"I am always asking in advance for a room not on the street and again got one on street with noise of tourists in the night or waste bins in the morning. Always waiting very long at reception for any request at any time of the day (only one person available to serve drinks and do the check in) - 3 times I come in last weeks, 3 times the same... Person to serve breakfast very nice and helpful but choice limited (no earl grey tea, almost only apples in fruit salad, tables not well cleaned, another person going through breakfast room with bucket for the cleaning of the floor to store it in the kitchen or don't know where ....). Rooms Ok when on the new refurbished side but bad small in the rooms above reception","name":"Rooms big but service level not OK","ownerResponse":null,"partnerCrawlable":true,"partnerName":"trustyou","publishedDate":[2017,7,2],"ratingImageUrl":null,"score":"2.0","tripType":"business","trust":"trust"},{"author":"Wim V","avatar":{"url":"https://media-cdn.tripadvisor.com/media/photo-f/01/2a/fd/93/avatar.jpg"},"date":"26/06/2017","description":"Had a 5 days stay with my family and enjoyed the hotel which serves a great breakfast and is located in the middle of the city where lot's of restaurants are available. The check in was not very smooth, it does happens sometimes that you have an issue at a hotel. But beside the check in no major issue was observed. One of the cons is that no carpark is available, but for EUR 18/day, a carpark nearby (2 minutes walk) will do the job. As a platinum memebr, the perks/extras given are limited, but I noticed in Europe this is rather common.","name":"Beautiful hotel in the middle of the city","ownerResponse":{"author":"hannelore v, Manager at Mercure Mechelen Ve, responded to this review","id":"497069147","lang":"en","published_date":"2017-06-29T00:25:27-0400","text":"Dear sir\nThank you very much for your feed back. We are glad you enjoyed your stay and apologise for a 'not so smooth check in'. You gave your feed back live aswell, so we learn from it.\nWe hope we can welcome you again in the future.\n\nKind regards\n\nHannelore Verschueren","title":"Owner Response"},"partnerCrawlable":true,"partnerName":"trip","publishedDate":[2017,6,26],"ratingImageUrl":"https://www.tripadvisor.com/img/cdsi/img2/ratings/traveler/s4.0-19949-5.svg","score":"4.0","tripType":"Family","trust":null},{"author":"V. W.","avatar":null,"date":"25/06/2017","description":"The hotel is very nice and the location is very convenient. Unfortunately as a platinum member I feel that not much perks or attention is given. The beginning was a bit of a disaster, we arrived after 3pm and were told our rooms were not ready (we booked and prepaid the rooms months in advance). Strangely, the 2 guests in front of us checking in got a room. We arrived after a 7 hours long drive and the weather was rather hot. Anyway, they got the first room ready and asked us to go first to this room. While waiting in the room, we got nu updates about the second room. Went downstairs to ask and was told it was ready. Should have informed us. Went to the second room and noticed that the key didn't work, asked my family to wait in the corridor with the bags(which was hot due to the weather) while I ask them to fix the key. Once we got the key issue fixed, we entered the room and noticed it was very hot. We tried to switch on the aircon but after 1 hour the room was still very hot. Obviously the aircon didn't work. Went to the reception again and informed them. They offered another room, this time not a twin bed but a king size bed, better this then no aircon. So it was a small disaster and the staff, in this case only one person was attending to all matters (clearly understaffed on that day) needs to learn to think about the wellness of the guests first. This is something that has to improve. What we also want to highlight is that during our stay, once the room was not been cleaned and twice the coffee, tea and water was not been topped up. The breakfast is great and the lady serving us was doing a very good job. One more thing, you have very nice bathrooms, but no space to hang the towels to dry and to put our toiletries. Would be nice to improve this. Otherwise, we had a great stay in beautiful rooms, but as mentioned before, would be nice to give the guests some attention as well.","name":"5 nights stay with the family","ownerResponse":null,"partnerCrawlable":true,"partnerName":"trustyou","publishedDate":[2017,6,25],"ratingImageUrl":null,"score":"4.0","tripType":"family","trust":"trust"},{"author":null,"avatar":null,"date":"24/06/2017","description":"Very short but very acceptable","name":"Very good as usual","ownerResponse":null,"partnerCrawlable":true,"partnerName":"trustyou","publishedDate":[2017,6,24],"ratingImageUrl":null,"score":"4.5","tripType":"family","trust":"trust"},{"author":"Hendrik","avatar":null,"date":"24/06/2017","description":"I always wondered why the Novotel next to it is filling up faster, now I know. 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