Refund and Exchange Policy

Change of Mind

Painted Bird does not accept returns, exchanges or refunds for 'change of mind' or the item does not suit you for any reason.

Faulty or Damaged Items

Faulty Items (Used/Vintage Items)

As outlined within the New Zealand Consumer Guarantees Act, if you buy second-hand products from an online business or second-hand dealer, you can't expect the same quality as when buying new products.

Remember, all our products are true vintage and may show minor signs of wear. We do our best to describe our items clearly and show any defects in photos. Please review each item carefully and ask any questions before purchasing.

Therefore, we do not accept refunds on our vintage or second-hand items.

You can read more about your rights when buying second-hand products from a dealer or business here (opens in a new window).

Faulty Items (New Items)

Painted Bird may accept unworn accessory items within 14 days of delivery (such as hair jewellery or packaged items such as socks) for exchange if they are in ‘As New Condition’. The item must not have been worn; the item must be in pristine condition as originally sold in the packaging with no damage, scratches, or signs of wear. Determination of an item matching the definition of “As New Condition” is at the sole discretion of Painted Bird.

Like all our clothing items, and because of the nature of the these delicate items with regard to the health/hygiene implications, we are unable to offer returns on the following accessories:

Earrings

Intimate items

Hats

Gloves

Other Damage

If a product is damaged in transit, please contact us as soon as possible.

Questions?

For the purposes of contacting Painted Bird under this agreement, providing notices under this agreement, or for any questions, Painted Bird may be contacted on +64 9 486 2473 or via email