Listening and presentation skills are critically important to managers today to be able to communicate effectively Below analysis provide an insight into the twin skills and its importance, while providing personal development action plan to apply learning in real life.

1 Role of ManagersManagers today, face the challenge of being speed yet being effective to be successful. As described by Mintzberg (1971), there are three broad role categories that a manager should develop skills of, 1. Interpersonal –Coordinate, interact & provide direction 2. Informational-Obtain & Transmit information

3. Decisional-Strategize, utilize resources & make decisions.

1.1 Why communication Important? To be successfulAs explains in Business communication (Oxford University Press by Meenakshi Raman & Prakash Sing), There are three important skills or competencies a manager should be equipped with, 1. Technical

2. Human
3. Conceptual As the technical and conceptual skill may required various level of involvement, human skills are crucially important at all level of managers. When managing people, communication is utmost important, as it helps managers to, motivate, lead and Inspire.

2 Recognition of Communication
Communication, the word originated from Latin root word “Communicare” which had three possible meanings-

1. “To make common”
2. “Having gifts to share in a mutual donation”
3. “Building together a defence, like the walls of a city

This has a deeper meaning, than it actually reads out. In our day today life, we need to work with various individuals with different thinking, behaviours, cultures. To move ahead with different individuals we need to find something common, where we could build on to create relationships.

It is also key that we create sharing and truly engage in communication, so both parties involved in the process of communication benefits.

Building a boundary of focus during a communication process is important, as it enables clarity & avoid disturbance in transmitting messages. (encoding & decoding)

2.1 Elements of communication-

Figure 1: Linear Model of communication

Source: Based on Schramm (1955) and Shannon and Weaver (1962)

As shown in the above figure 1, communication is a two way process and involve a sender and receiver(s). While receiver decode the information, sender encode. It is also shown that “understanding” is crucially important in all stages of the process. Therefore it is important for sender to develop presenting skills to be effective and also to have effective listening skills for receivers to understand the objective of the communication, or “the core” of the message.

Listening, is vital in all communication models as it involves understanding. As Stephen R. Covey, explains in his -7 habits of highly successful people, he explains “ seek first to understand and then to be understood” as 5th habit.

Listening is a skill that managers should need to develop and Seeking to understand first involves effective listening. Most creatures use the ability to listen to understand situations i.e. * A deer would use the deeper sense of listening to understand the environment & its danger. * Small babies listen to the elders to understand the signals

In the business context listening is identified as a process and is clearly distinguished from hearing as shown in below table-2

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...wide variety of media and strategies to communicate.
Speaking and listening are the communication skills we use most (Nanayakkara, 1996). In oral presentations, the audience comprises individual listeners and also to address people effectively, the presenter needs to know the requirements of the audience and it is a must to listen to the audience. Therefore, being a good listener and an effective presenter are two key talents a manager must sharpen as they can be treated as twin skills.
2. Being a Good ListenerListening is an extremely important and surprisingly difficult communication skill in business. Various studies show that business people spend from 45 to 63percent of their time listening. Listening is crucial to building trust (Locker, 1998). Managers need to be effective listeners in various situations.
Listening is the communication channel we use most frequently, yet surveys show that listening skills are the least developed.
The good managers are good listeners. Managers can achieve lots of benefits from effective listening. They will be able to gather more detailed information to facilitate the decision making or problem solving.
They will learn new ideas or concepts and they will understand people better. That will enhance employee or customer relations and even increase cooperation.
Being a good communicator is about more than being a good talker. It's about being a...

...Importance of Listening in Communication:--
Listening is defined as applying oneself to hearing something. In verbal communication it is to hear while giving attention to what is being said. It is an ability that can be cultivated and practiced into a skill. From this standpoint it can be viewed as an art. As a public speaker, it is an art to be mastered.For your message to reach the ears of those you speak to, you need to know what they want to hear. Everyone has a job to be done. You can only find out what that is by listening to what your audience is saying prior to preparing your speech.
The importance of listening in communication is enormous. People often focus on their speaking ability believing that good speaking equals good communication. The ability to speak well is a necessary component to successful communication. The ability to listen is equally as important. A person who listen well tend to work better in a team-based environment. Team members are usually assigned a portion of the work. Later, their completed tasks will need to fit in with other team members results. Those who were able to listen well and perform accordingly will find their work results fit better than those who misunderstood.
Listening in business communications develops strong...

...﻿Listening is a difficult skill that few people ever learn.
Experts say the average person has 25% listening efficiency.
Listening with understanding, is more than just sitting back and letting words flow into your ears.
Listening is an active skill that is at least as hard as talking, maybe harder.
There is no real communication unless the listener understands, accepts, and will take action based on what was said.
The person who develops good listening skills has a head start on providing the best solutions based on information obtained during conversations.
1. WHAT IS HEARING & A person who incorporates listening with concentration is actively listening. Listening is the absorption of the meanings of words and sentences by the brain  Hearing is physical and listening is emotional  Listening is following and understanding the sound---it is hearing with a purpose  You hear with you ear and Listen with your heart LISTENING ?
2. What is Listening?
3.
1. When you have ears, you can hear everything within hearing range; but that doesn’t necessarily mean you understand what you heard. Listening, on the other hand, is a skill.
4.
1. Hearing - physical process; natural; passive
2. Listening - physical & mental process; active; learned process; a skill
3....

...Given that listening accounts for 45 per cent of time spent on communication (Eunson 2012:310), argue the importance of listening skills in the workplace. Your analysis should identify three specific listening behaviors and provide examples to demonstrate how these skills promote communication and understanding. Support your analysis with relevant communication theory and evidence from appropriate academic sources.Listening skills play a significant role in evaluating communication capabilities in the workplace throughout the globe. It affects all kinds of interactions and becomes part of problem solving. Thought communication encounters, workers are able to learn why they trust or distrust each other. Although listening skills are not the main aspect required in the workplace. Slightly less than half of the time it spends on listening than writing, reading, and speaking, by employee. Listening skills have become one of the major tools in the workplace, due to the improvement of productivity and satisfaction. There are a number of factors that could support listening skills becoming more active and effective such as giving concentration and full attention. Therefore, three important listening behaviours in the workplace and how this behaviour could help communication between co-worker, namely active and effective...

...someone.
Communication is the key to any relationship whether it be personal or business. Without any kind of communication whether it be verbal or nonverbal can make a difference in how two or more people get along. When you are not making communication important it can cause many problems. Many misunderstandings can arise from not communicating with each other. This is why many people have so many conflicts. People do not take the time to listen to others or watch their body language. Just like at home, I can usually tell when one of my family members is having a bad day because of the way they act. The tone of their voice is different and how they react to other members in the family.
Listening and responding is a very important part in communication. I think that listening and responding is crucial because without taking the time to learn to listen and how to respond in a positive manner can make all the difference in getting along and making life easy and happy.
References
(december 27, 2006). ask yahoo. Retrieved from http://ask.yahoo.com/20061227.html
(1998-2011). welcome to the quote garden. Retrieved from http://www.quotegarden.com/action.html...

...workplace & outside is associated with their ability to communicate effectively. Therefore it is a major subject in today’s world that how to become an effective communicator. This study focuses on providing insight in to two key factors of effective communication, which are Effective Listening & Effective Presentation.
2.0 EFFECTIVE LISTENING
“If speaking is silver, then listening is gold” (Turkish proverb)
Communication is a process of two parties, sender & receiver. The role of the receiver is to attend carefully to what the sender has to deliver. Effective Listening is the critical success factor of the receiver’s job. Listening is one of the most important skills that a person should develop. Listening skill has a major effect on job effectiveness as well as on the quality of your relationship with others. If you are a bad listener you ended up as a bad communicator. Listening is not just hearing things but also understanding what you hear & respond when and where it’s necessary.
Listening is not just an act of communication but also it forms the basis for continued learning, teamwork skills, management skills, negotiation skills & emotional intelligence. But since we are not practiced our listening skills effectively 70% of all communications are misunderstood, misinterpreted, rejected, distorted or not heard. Clearly failed!
A research...

...The Importance of Listening to Children
It is very important to listen to children because without knowing what children think, it will be difficult to advocate, care and most importantly support them to reach their full developmental potential.
Listening to children is more than just hearing their voices but actually taking the child’s point into consideration if the decision will impact on the child directly. Both the Children’s Act 2004 and Early Child Matters (ECM) recognize the fact that before any positive result is achieved, parents, practitioners and any adults in direct contact with the child need to always take into account the opinion of the child. (Lancaster 2006)
By listening to children, it helps the adult, being parent, professionals or authority to make informed decision and this decision is very likely to work well for longer if the child feels that their voice have been heard. One of the most innovative aspects of the UN Convention on the Rights of the Child (UNCRC) is its focus on children’s participation rights. It states that, children who are capable of forming a view should have the right to express that view freely in all matters affecting them. By allowing and encouraging this action, it will provide important feedback to the adult/ professionals and should reflect in the adult’s decision making (Kinney 2010).
Children that have been through some form of traumatic experience finds it...

...In Frankenstein, point of view is an important literary device that brings to light the theme of listening. The novel is written in a framed narrative form, which allows for one central story to be relayed through other characters several times. The reader and Mrs. Saville are the first people who listen to Frankenstein's story through Robert Walton's letters home. Walton listens to Victor's story from Victor, and Frankenstein listens to the monster's story. Each person has a message or warning that they need to relay to the other. They stress the importance that the other person listens as best as possible in order to understand the message they are trying to get across. Frankenstein emphasizes the importance of listening through a series of key characters.
Mrs. Saville and the rest of society read Walton's letters, which tell Victor Frankenstein's story. This is the outermost layer of the framed narrative format of the novel. Mrs. Saville is Walton's sister. He begins writing her letters on his mission to the Artic to let her know that he's okay. Walton's initial cause seems to be one that is sincere and truly focused on the world as a whole. But it becomes evident later on in his letter that he is concentrated on a more selfish purpose. Walton is overly confident that his effort will leave him glorified. He says, "Success shall crown my endeavors. Wherefore not? Thus far I have gone, tracing a secure...