How can we help you?

compareukquotes is committed to quality customer service to
resolve your issues as quickly as possible. We use a ticketing system
to manage, track and resolve every support enquiry. We promise to
respond within 4 working hours.

The best way to obtain customer support

Start here to open a support ticket – you will be asked to complete a short series of questions, then email your answers to support. Your email will be automatically aknowledged, you will be assigned a 6-digit support ID, and a member of the customer support team will get back to you.

The more precise you can be, the easier it is for us to diagnose the problem.

If you need to speak to us urgently, you can call the support team
straight away on +44-20-7060-2000 between 9am-6pm (UK), Monday-Friday.

Our commitment to quality

See our quality of service commitment to find out how we manage calls and seek to provide exceptional customer satisfaction.

Avoid a support nightmare

An industry survey on the mobile sector discovered that:

39% of customers are unhappy with the service

More than 25% of support staff were unable to answer basic tariff questions.

Mobile phone companies came in for hefty criticism after a study
revealed that a quarter of all call centre staff handling customer
enquiries are getting basic questions wrong.

The first comprehensive mobile phone network
customer service report by independent comparison service
OneCompare.com reveals damaging evidence against current customer
service standards across the mobile phone market. A staggering 39% of
mobile phone users are unhappy or dissatisfied with the level of
customer service they received from their mobile provider.

Over half (58%) of mobile phone users have
contacted their mobile phone customer service centre. Yet results from
the report reveal evidence of unacceptably poor standards of customer
service staff across networks.

One in four customer service staff even fail to answer basic tariff questions.

Source: OneCompare.com - January 2012

Fortunately, receiving quality support isn't a problem faced by customers of compareukquotes.
Our Express Support system allows us to deal with support queries efficiently by guiding you to give us the relevant information. This allows us to resolve most issues within two working hours.

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