Posts Tagged "Outstanding"

21st November 2016 The Care Quality Commission (CQC) announced today that it has awarded us an overall Outstanding rating. We are the first independent homecare company in London to achieve this rare feat. We were awarded Outstanding for the Caring …

The Care Quality Commission (CQC) announced today that it has awarded us an overall Outstanding rating. We are the first independent homecare company in London to achieve this rare feat.

We were awarded Outstanding for the Caring and Well-led categories; Good for the Safe, Responsive and Effective categories; and our overall rating was Outstanding.

Less than 1% of homecare agencies achieve the overall Outstanding rating, which is the highest award available in the CQC’s inspection programme.

The CQC described us as being exceptionally caring and well led, with strong person-centred values. They found that our care workers regularly went the extra mile to make clients feel valued. Our clients and their families said that they were treated with dignity, felt safe, and had control of their care.

We were also praised for providing excellent training and for making care workers feel valued and supported.

Clare Drewell, our Owner and Director, said:

“We are standing tall following our Outstanding rating. This is an accurate reflection of the way we have consistently worked for 23 years.

“We are pleased that the CQC’s system was reformed in 2013 to rate performance on a scale. We have always provided excellent care and passed CQC inspections, but having our performance rated in this way provides additional reassurance for clients and recognition for our dedicated care workers on the front line.

“The advantage of being an independent company is that we are able to uphold our values and we never compromise on the level of care that we provide. Our clients are supported to live their lives exactly how they prefer to, as individuals with dignity. Clients can contact us around the clock, and their voices are heard and responded to without fail.

“Our key strength is how we train and support our care workers. There is always someone at the end of the phone for them. We choose our staff carefully, and they are proud to work for us, which results in better care for our clients.”

This is a fantastic achievement for all of our staff and we are very proud of the service we provide to our clients.

Testimonials

Recent news coverage of the quality of care offered by home carers confirms again how fortunate we were to have the service of Care Concern’s superb carers.

C.P

01/10/2013

Care Concern Homecare

Recent news coverage of the quality of care offered by home carers confirms again how fortunate we were to have the service of Care Concern’s superb carers.

C.P

01/10/2013

Care Concern Homecare

The carers were kind, totally professional and most important, totally reliable. I think one of the advantages of the Care Concern service is the stability of the staffing.

J.P

02/10/2013

Care Concern Homecare

Please pass on my thanks to 'M' and 'S' who seem to have developed an extremely good rapport with my mother already.

S.W

01/09/2013

Care Concern Homecare

I’d just like to say how good 'Z' was with 'R' – very calm, very competent, full of care and encouragement (perhaps I should say care and concern!). Like having a good friend who also happened to know what to do. I am so glad that we have you and your excellent staff looking after our mother.

M.T

02/08/2013

Care Concern Homecare

Once again thank you for the excellent service you provided during 'I'’s last illness. We were very fortunate to have you and your team taking care of 'I', and I know she appreciated having such good people looking after her.

H.S

03/09/2013

Care Concern Homecare

I would like to congratulate you on the professionalism of your team – I am really impressed and so reassured about 'E'’s welfare!

C.R

05/06/2013

Care Concern Homecare

Thank you so much for organising... the rota at short notice, the night cover, and the fracture clinic appointment. As I have said before, I don’t know where I would be without you all.

A.C

10/05/2013

Care Concern Homecare

Just a little accolade for your company from the Nurse on the Observation Ward, 'H'. She commented that your team is the only one she would leave her relatives in the care of! 'J' and I are very heartened for a fellow professional to have this to say about the company we have chosen to care for our precious parents!

S.W

13/06/2013

Care Concern Homecare

We are very happy with the care package. The carers are excellent and your administration/attention to details/responsiveness are all excellent.

E.B

01/10/2012

Care Concern Homecare

Thank you for your help in caring for 'G'. If it had not been for you we would not have had the hospital bed and also the District Nurses involved either so I do owe you a tremendous amount.

M.J

10/04/2012

Care Concern Homecare

Thank you for everything you have done so far, and for everything you will be doing in the coming weeks that makes us feel so safe when we will be away. You have such a ‘can do’ attitude that overwhelms all the negative vibes I got from the other providers.

N.B

02/04/2012

Care Concern Homecare

Thanks so much for coming in this morning to go over our mother’s needs – as always we are so grateful to you and for being so responsive.

J.P

13/01/2012

Care Concern Homecare

I must confess that on the first day... I was extremely apprehensive – but I soon realised that he [Dad] was in excellent hands and could relax.

P.M

20/10/2011

Care Concern Homecare

Thank you most sincerely for all the care and consideration your whole team has shown. You could not have been more efficient or kind.

P.P

24/05/2011

Care Concern Homecare

We have all been absolutely delighted with all the carers Dad has had for the five months he has been in London – they couldn’t have been nicer people or more caring. I would certainly recommend Care Concern.

P.M

27/03/2011

Care Concern Homecare

I would like to extend my gratitude to you all and your wonderful staff for all the help and care and kind consideration towards my Dad.

S.I

02/12/2010

Care Concern Homecare

You have made it possible for him [Dad] to continue living in his own home, which is so important to us all.

H.B

20/12/2014

Care Concern Homecare

We are all so grateful for what you are doing for 'R' and are very happy with our dealings with Catherine and such a great rota with 'J' doing so many shifts.

S.B

30/05/2014

Care Concern Homecare

I would like to thank everyone for making my Dad's last few years as easy as possible. His last weeks and days were particularly well managed even though the circumstances were tricky. Really, well done everyone.

H.C

23/07/2014

Care Concern Homecare

You run an amazing service that I could not recommend highly enough.

B.H

22/08/2014

Care Concern Homecare

You have certainly been a life-saver for me. 'N' had been stumbling from crisis to crisis prior to your services being put in place.

L.M

11/09/2014

Care Concern Homecare

How brilliant and caring your staff are. Their kindness, consideration and attention to detail is fantastic.

C.B

09/10/2014

Care Concern Homecare

Thank you for the wonderful, personal and highly professional care that has enabled Dad to be at home for just over two years.

S.B

13/11/2014

Care Concern Homecare

I'm very impressed on professionalism, warmth and kindness of your carers. I've also understood they're [the carers] well looked after by Care Concern.

K.M

12/12/2014

Care Concern Homecare

Dad is really enjoying his outings with 'J' who seems able to get him to walk further and take more interest in things. Mum is enjoying the respite time too.

R.M

13/02/2015

Care Concern Homecare

You run a very efficient and reliable service with some very good staff, and if we had any other choice we would have liked to keep him at home.

M.M

17/03/2015

Care Concern Homecare

Thank you for the care and support, particularly for the speedy way you were able to implement the care plan when Mum came out of hospital.

G.B

01/04/2015

Care Concern Homecare

Your help is invaluable and my husband is always left feeling comfortable.