You can request a return or an exchange for any product within 15 days of the order date. Items must be returned in perfect condition accompanied by the return information label at our store :

Heimstone 23 rue du Cherche-Midi 75006 Paris

ExchangesPurchased items are exchangeable into a different size. Exchanges are only processed upon receipt of returned merchandise and are based on stock availability. Exchanges are shipped to you free of charge.

ReturnsYour refund will be credited to the the same form of payment from where the purchase was made in the 15 days following the receipt of your return. If the complete order is returned, the refund will include the delivery costs from Heimstone to you.

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The 3 x no fees is a solution to pay in 3 installments by Visa or Mastercard* credit card which allows to stagger the payment of the order in 3 deadlines:

1st payment, the day of the order : 1/3 of the amount of the order

2nd payment, 30 days after the order : 1/3 of the amount of the order

3rd payment, 60 days after your order : 1/3 of the amount of the order

How to benefit from the 3 x no fees?

The amount of your order must be within 200 up to 3000€.

The payment must be done with a Visa or Mastercard credit card (excluding Electron, Maestro, American Express, e-CB and prepaid CB cards)

Your credit card must be valid within 90 days of your first due date.

This offer is reserved for adult living in France or in a French department or territory.

Example for an order of 300€:

1st deadline of 100€ followed by 2 deadlines of 100€ each. Total cost of the operations : 300€. Fees are covered by Heimstone. Conditions apply as of 01/09/2019. If you meet all the eligibility conditions, the 3 x no fees payment will be proposed to you at the stage of the card payment.