IronClad Global Support Services

IRON goes beyond the traditional support model to keep network, compute and storage infrastructures operating at peak efficiency and performance with virtually no downtime. The combination of proactive monitoring, remote technical case management and troubleshooting, system software updates and parts replacement ensures smooth operations. IronClad support is available at three difference level, Standard, Professional and Enterprise.

Silver Pro Support: Ideal for customers who want basic level support with scalability if required, including unlimited Phone and Onsite repairs

Platinum Pro: Ideal for customers who want total, round the clock support with everything conversed and no extra billing:

Help Desk: 24x7 Hours, 4 Hours Response Time, Email/Phone Support

HW Repairs (Onsite): Same Day

Dedicated Technical Account Manager

Iron Networks is an OEM provider of software-defined converged network, compute & storage virtualization infrastructure platforms for cloud-optimized modern data centers. The IronPOD solutions are OpenStack, VMWare and Microsoft Fast-Track validated turnkey cloud and storage building blocks, built on industry standard commodity hardware, quick to deploy at large-scale and easy to distribute as a single low-cost rack level SKU. IronPOD enterprise level support services and systems are available via qualified partners globally to help enterprises efficiently build private cloud environments, and service providers build public cloud offerings.