Customer Support Coordinator

Job Description

Customer Support Coordinator

Lanier Healthcare Canada provides software and technology for the healthcare industry. We specialize in workflow automation for the Electronic Medical Record and we simplify this by providing innovative software solutions that can speech enable the Electronic Medical Record using voice recognition.

We are currently seeking a Customer Support Coordinator that can work with customers and fellow team members in a fast paced environment. Experience with help desk management software and receiving service requests from customers is important. This is a full time contract position that could lead to a permanent position.

Responsibilities:

Receive and dispatch customer calls

Coordinate calls with Support Reps taking workload and schedules into consideration

Proven organizational ability - must possess time management skills, be flexible and enjoy a fast-paced environmentWe offer a competitive compensation and benefits package. If you are interested in becoming a member of our support team, please email your resume to rschryvers@lhcc.ca.