Candidates for this position must have strong problem solving, customer service, and communication skills (both written and oral). Excellent organizational skills are a must for this fast paced position.

Responsibilities:

Provide first line support for any information technology issues and problems

Provide assistance by phone, email and/or using a ticket management system

Suggest improvements to process, is a knowledge resource for other team members

Escalate problems as required

Will be required to be part of on-call rotation

Take on projects as assigned

Key Competencies:

Must be able to think independently to troubleshoot end-user workstations and related hardware and software in order to deliver required desktop service levels

Customer Service

Planning and Organizing

Problem Solving

Time Management

Windows (windows 7, server 2008r2, 2012, 2003)

Office Products (Word, Excel, PowerPoint)

Wireless and wired networking basics

About Distribution Management

Distribution Management is a national technology, fulfillment and distribution provider specializing in automated order handling, fulfillment and shipping of small package goods. DM is able to reach 99% of the U.S. within two days from its four strategically located distribution centers. DM’s order accuracy rate of 99.98% is reflective of the operational excellence and efficiencies that have resulted from significant investment in technology and a dedicated IT development staff specializing in integration, automation and real-time reporting. The company operates Supplies Network, a wholesale distributor offering IT consumables, equipment and an award-winning Managed Print Services program, as well as DM Fulfillment, a value-add fulfillment provider to small and medium-sized businesses. Visit www.suppliesnetwork.comor www.dmfulfillment.comto learn more.