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On this page you will find the Able4Life Bradford Frequently Asked Questions. To view the answer to a question, simply click on the question text. To close it, click on the question again and the answer will retract.

Help & Support

Frequently Asked Questions

This is the Able4Life Bradford Frequently Asked Questions (FAQ) page, where you will find information on a range of different topics. When using the ADL Platform you can view useful tips and information at every stage, but this FAQ has additional information such as more thorough explanations, contact details, etc. Click on the questions below to reveal their answers.

Using Able4Life Bradford

General info and tips for getting started with Able4Life Bradford.

What is Able4Life Bradford?

Able4Life Bradford is powered by the ADL Platform. The ADL Platform is a simple visual tool designed to help an individual and/or their family to understand how to shape progress against certain milestones (such as improving your performance with a certain task). By answering a few questions you can map your development against the ADL Platform and receive advice on any particular area of need.

The ADL Platform is designed to match you to products and services specific to your/your family member's individual needs. It is also a localised service, so any clinics and appointments made should be in a convenient location for you.

I'd like helpful tips along the way as I use Able4Life Bradford and the ADL Platform

As you progress through Able4Life Bradford you can access helpful tips and tricks along the way. To view them, click the "Help" button in the menu at the top of the screen or on the help icon at the top of every page. This will fold out a box with tips that are relevant to the section you are currently viewing. Any extra help can be found here in this FAQ.

On the LifeCurve, I can't remember how long ago it was when I could last do a task unaided

If you can't remember the exact date, please enter a rough timeframe that you think is close to the actual time. The date doesn't have to be precise, but they should be approximate to give a close-to-accurate representation. We use this information to determine which tasks are of greater need to you.

What does the flag icon next to the product names, tips and assessments mean?

The flag icon is a way of bookmarking a product or service for later. All of the items that have been "flagged" will be saved to your Tasks page - click on the Tasks link on the homepage to view.

Your Account

Do I need create an account to use Able4Life Bradford?

You don't need to create an account to use Able4Life Bradford but you may miss out on a lot of useful features. Having a Able4Life Bradford account gives you complete access to all of our web apps that are full of assessments, health and living advice, product recommendations and more. Creating an account is also a great way to keep an eye on your progress. All of your past assessments can be viewed through the account section and you can also mark items as Tasks for future use.

How do I create an account?

To sign up, click on the "Sign In" link in the menu. Using the "Create a New Account" form, enter your name, email address, post code and password. After reading the terms and conditions, press the "Sign up" button (provided that you agree).

I'd like helpful tips along the way as I use Able4Life Bradford and the ADL Platform

As you progress through Able4Life Bradford you can access helpful tips and tricks along the way. To view them, click the "Help" button in the menu at the top of the screen or on the help icon at the top of every page. This will fold out a box with tips that are relevant to the section you are currently viewing. Any extra help can be found here in this FAQ.

Can I use a mygov.scot account to create an account with Able4Life Bradford?

Yes, you can use your mygov.scot account to sign in with Able4Life Bradford. By clicking the Sign In link in the menu (if you're not logged in with another account already), you will be able to see a mygov.scot logo underneath the title "Sign in" - if you click this, you will be taken through the authorisation process.

What sort of personal information do you keep & what happens to any information I submit?

We only store information that you send us, such as your name, email address and your ADL Platform results. We do not share your details with third parties except where relevant and you will be notified if and when this occurs. For more information please see our privacy policy.

I've forgotten my email or password

If you have forgotten your password, you will need to reset it to gain access to your account. You can do this on our Password Recovery page here. Your username is going to be the email address you used to create an account.

On the sign in page, what does the "Remember me?" tick box do?

If you tick the "Remember me?" box, your account will stay logged in. This is only recommended for private computers i.e. a personal computer at home (private) as opposed to a free-access computer in the library (public). Your account will only be logged out if you click the "sign out" button (shown on every page in the menu area) or if you clear your computer's cache. For more information on how to clear your computer's cache, please visit the "Refresh Your Cache" website(external link).

If you do select the "remember me" option, please take care to ensure that you don't leave your computer unattended with sensitive information on the screen. It is recommended that you don't enter sensitive information (such as personal details) into a website whilst browsing on a public computer: a public computer may have been tampered with, whereas you can be more certain of the security of a private computer. It is also a good idea to ensure that the browser doesn't record the data you enter, such as saving your details to auto fill into a form later.

The ADL Platform is not responsible for any breach of privacy caused by public computer usage.

I'd like to edit my account details, such as my name and email address

To edit your account details, click the "edit" link on the account page (you will need to be logged in first). Here you can change your name, email address, home address and phone number.

I'd like to delete my account

Currently, if you would like to delete your account you will have to contact the creators of the ADL Platform, ADL Smartcare Ltd, through the contact page. Please include the nature of your request, the email address you signed up with and your contact details. Your request should be dealt with within 2 working days.

How do I add additional users to my pro account?

You can add additional users if you have a professional account with the ADL Platform. Additional users can be added through the My Account page by clicking on the "Add or Edit Users" button and then by selecting "Add a New User" on the following page. You will need the permission of the other person before entering their details and using the ADL Platform on their behalf.

Contact

Can I receive phone support?

We currently do not offer telephone support directly through Able4Life Bradford and the ADL Platform. Help is offered on every page for each stage of the ADL Platform and you may be able to find answers to any additional questions you have here in the FAQ. If you need additional help, please get in touch with us through the contact page and a representative will be in touch with you as soon as possible.

I am a member of the public and I would like more information on Able4Life Bradford

If you have any further questions or queries, please feel free to send a message via the form on the Contact Us page. You can also contact your local authority or GP (depending on who recommended the ADL Platform to you).

I am a health care representative, occupational therapist or GP and would like more information on Able4Life Bradford or the ADL Platform

the ADL Platform is provided by ADL Smartcare Limited. If you would like further information, please contact ADL Smartcare via their website adlsmartcare.com.

I represent a local authority and I would like more information on Able4Life Bradford

the ADL Platform is provided by ADL Smartcare. If you would like further information, please contact ADL Smartcare via their website, adlsmartcare.com.

Troubleshooting

The website doesn't load on my computer, smart phone or tablet device

Please use contact us with the details of the issues you are facing, the possible cause, the type of device you are using and any other details that may be useful in solving the issue.

This is often due to the way your phone or tablet device is set up. Please ensure that your web browser has permission to access your device's storage and that pop-up windows are not blocked. You may also need to check that JavaScript is allowed. These settings can normally be found within your web browser app (such as Chrome, Safari, etc) on your device, otherwise they may be found in your phone's settings.

I couldn't find the advice I was looking for/my area of need is missing from Able4Life Bradford

We are always expanding on our research and information, but if you feel that the ADL Platform is missing something then we would love to hear from you. Please contact us directly through the Contact Us page here.