CONDIZIONI GENERALI

This website is operated by Kiwee Travel by Keluma S.r.l. (with VAT number 03653830988).

KELUMA S.R.L. and our affiliates provide our products and services to you
subject to the following terms and conditions. Please read these terms and
conditions of use ("Terms and Conditions") before using this website
("Site"). You consent to these Terms and Conditions when you use this
Site, without qualification. If you disagree with any part of the Terms and Conditions,
you may not use this Site in any way.

Occasionally, for clients with bank accounts located outside of Europe a foreign transaction fee might apply; contact your bank for further details.

REFUNDS
Refunds must be requested in writing within 21 days after the date of your
intended service. Once this period has passed, no refunds will be made. We will
not make refunds to credit cards other than the credit card that was used for
your booking. We may process refunds via wire transfer, in which case we will
deduct any bank charges from the refundable amount. We aim to process refund
within 72 hours after receiving your refund request and required information.
Whilst every effort has been made to ensure accuracy and availability, some errors
might still occur. Once aware of such incidents we will make all reasonable
effort to advise you within 48 business hours of the booking being made. We
reserve the right to cancel the reservation and refund all monies paid, but
this of course will be without any liability to you.

CLAIMS
If you consider that offered services do not match the travel agreement between
you and Kiwee Travel, or in the case of objections and / or other situations
preventing a flawless performance, you have to report this immediately to the
regional Kiwee Travel representative or sales office in Havana. (Contact
details are available on your voucher / e-ticket). Failure of this notification
will limit Kiwee Travel to contribute in finding an adequate solution. A proper
notification of your objection is conditional upon a complaint, (in case no
satisfactory solution could be achieved), which must be submitted in writing
within 21 days after returning home.

Accommodation, Rates
The total charge includes all room charges and taxes, as well as fees for
access and booking. Any incidental charges such as parking, phone calls and
room service will be handled directly between you and the property. Your
reservation is guaranteed for late arrival.
Hotels will provide accommodation to the person under whose name the
reservation was made ("lead passenger"), and to accompanying persons
as per the exact amount of adults and children booked into each room. The lead
passenger must be present at the time of check-in, and all guests must present
a valid passport.
Accommodation is usually available from 16.00hrs on the day of arrival and must
be vacated by 12.00hrs on the day of departure. The number of guests in each
room is limited to the number of beds provided by the hotel. Rates are
inclusive of value added tax.

Child Policy
Infants up to 1 year 11 months: free of charge. Cots must be requested directly
at the hotels, with extra cost. At some hotels no cots are available, and
infants must sleep in same bed as parent(s).
Children rates will be confirmed during the reservation process.
Normally, children rates apply for ages 2 - 11 years, and only when sharing
room with two adults.
Children 2-11 years sharing room with 1 adult must be booked as adults. Some
rooms do not have space for an additional bed for children, and therefore
maximum capacity is one adult plus one child.
Children 12 years and older must always be booked as adults.
Children are not allowed in 'adults-only' resorts, where minimum age is
normally 18 years.

Cancellation Policy
Once you have paid for your reservation, the following cancellation policy
applies:
- If you cancel the reservation 31 days or more before your arrival date, we
will refund you the total amount that you paid minus an administration fee
equivalent to 3% of paid amount, with a minimum of EUR 30.
- If you cancel the reservation less 30 until 16 days of your check-in date, we
will refund 50% of paid amount.

-
If you cancel the reservation 15 days before your arrival date, once this period
has passed, no refunds will be made.

Fares
Please note that fares are not guaranteed until payment is made and accepted by
Kiwee Travel by Keluma S.r.l. Displayed prices are subject to change but will
be confirmed when your booking is completed.
For flights booked by our systems through connectivity to airline systems via
global distribution systems (e.g. Travelport Galileo), flight fares and/or
taxes will be reconfirmed when e-tickets are issued - in rare occasions an
increase of fares and/or taxes may occur, which will be notified to you for
acceptance of the new price. You have the right not to accept such a price
increase, with a full refund from Kiwee Travel by Keluma S.r.l.
Besides flight prices and taxes, booking fees and/or surcharges may apply. All
such charges will be shown during the reservation process.

Child Policy
Infant rates apply for ages up to 1 year 11 months.
Children rates apply for ages 2 - 11 years.
Children 12 years and older must always booked as adults.
Unaccompanied children 5 11 year and children 12 years and older must always
be booked as adults.

Departure Taxes
In some cases departure taxes are payable to the government in the country
departed and are non-refundable.

Tickets
Within the next business day (Mon Fri, 9 am 6 pm, GMT05.00) of your
booking, you will receive an electronic ticket or supplier confirmation
document, which must be printed out and taken to airport check-in on the day of
departure, along with the appropriate travel documents.
In rare occasions we might not be able to issue tickets for your selected
flights, due to restrictions by certain airlines, in which case we will
immediately contact you and we will return all paid amounts.

FLIGHT TIMES / RECONFIRMATION
Flight times are subject to change by the airline, due to operational problems
or weather conditions. You must reconfirm your flights with Kiwee Travel by Keluma
S.r.l. within 48 hours prior to your departure. Also, you need to make sure
that you can be reached by our staff on the telephone number or e-mail address
provided by you during the reservation process, in order to inform you about
possible flight schedule changes.

It is strongly recommended not to book any domestic or regional flight
connecting directly to your outbound, international flight from Cuba. Change of airport or departure time or flight cancelation caused by the domestic or
regional airline, may result in missing your international flight. Costs of
rebooking or purchasing additional tickets will be the passengers
responsability.

Airline Rules & Restrictions
When you purchase your ticket, you agree to specific airline rules and/or
restrictions that apply to your selected flight/fare. You must check these
rules and/or restrictions during the reservation process, before online
payment.

In most cases, the following rules and restrictions apply: * Most fares are
non-refundable.
* Any changes to your flight reservations, as well as cancellations and
no-shows will incur additional charges.
* Airline tickets are non-transferable.
* Rules and restrictions are imposed by the airlines and are subject to change.
* In case of cancellations by the airline, alternatives will be those provided
by the airlines under airline rules and conditions.
Kiwee Travel by Keluma S.r.l. must abide by these airline (or flight
consolidator) rules and conditions. We will communicate with the airline (or
flight consolidator) on your behalf, but we will not be able to offer services,
alternatives, refunds, etc except those offered by the airline (or flight
consolidator).
We strongly recommend our clients not book domestic flights on the day they
have to connect to an international flight.

Cancellation Policy
Cancellation charges depend on specific airline rules and/or restrictions that
apply to your selected flight/fare.
You must take into account that:
* Most fares are non-refundable.
* Any changes to your flight reservations, as well as cancellations and
no-shows will incur additional charges.
* Airline tickets are non-transferable.

Besides airline cancellation and no-show policy, an administration fee of up to
USD 50 (or equivalent in your currency) will apply to all cancellations and
modifications to your reservation.

We aim to process refunds within 72 hours after receiving your refund request
and required information. However, for flights booked by our systems through
connectivity to Global Distribution Systems (e.g. Travelport Galileo), once
tickets are issued refunds can take up to 4 (four) weeks from the date of
cancellation, as payments and reimbursements to/from the airline are processed
through IATAs Billing & Settlement Plan (BSP).

Prices
Please note prices are not guaranteed until payment is made and accepted.
Displayed prices are subject to change but will be confirmed when your booking
is completed.
Besides car rental prices, booking fees and/or surcharges may apply. All such
charges will be shown during the reservation process.

Additionally, the following charges are payable directly to the car rental
company upon car collection:

Payment & Cancellation Policy
Reservations require payment in advance. Your credit card will be debited
within 24 hours after making your reservation. Accepted credit cards - VISA,
MASTERCARD. Your payment will be to Keluma S.r.l. The charge will be in your
selected currency and your bill will state: Kiwee di Keluma srl.
Payment is for car rental only - liability waiver, fuel in tank, additional
driver and guarantee deposit are payable locally upon car collection, subject
to conditions of the local car rental company.
Once you have paid for your reservation, the following cancellation policy
applies:
- If you cancel the reservation 16 days or more before your arrival date, we
will refund you the total amount that you paid minus an administration fee
equivalent to 3% of paid amount, with a minimum of EUR 30.
- If you cancel the reservation less 15 until 10 days of your check-in date, we
will refund 50% of paid amount.

-
If you cancel the reservation 9 days before your arrival date, once this period
has passed, no refunds will be made.
< We will not make refunds to credit cards, other than the credit card that
was used for your booking. We may process refunds via wire transfer, in which
case we will deduct any bank charges from the refundable amount. We aim to
process refund within 72 hours after receiving your refund request and required
information.
Whilst every effort has been made to ensure accuracy and availability, some
errors might still occur. Once aware of such incidents we will make all
reasonable effort to advise you within 48 business hours of the booking being
made. We reserve the right to cancel the reservation and refund all monies
paid, but this of course will be without any liability to you.

Vouchers
Besides our Confirmation E-mail to be received upon completion of the reservation
and payment processes, we will send by e-mail a supplier voucher both
documents must be printed and presented upon car collection. Kiwee Travel by Keluma
S.r.l. or its affiliates accept no responsibility for delays or the car not
being delivered if supplier voucher is not printed and presented to the
supplier.

Restrictions
Minimum age 21 years with 2-year driving experience required.

GENERAL CONDITIONS
You agree to be bound by the following obligations, including without
limitation:
- You accept financial responsibility for all transactions made under your name
or account.
- In order to make a purchase you must be over 18 years old, be purchasing for
yourself and have the legal capacity to make the transaction.
- You warrant that all the information you provide to us is true and accurate.
- You must not use the Site for speculative, false or fraudulent bookings.
- Failure to supply the correct credit or debit card billing address
information and/or cardholder details may result in delays to the issue of your
tickets and may make the fare(s) subject to increase. Please ensure that the
details you give match those on your credit card billing statement. We also
reserve the right to cancel tickets after issue if payment is declined or
incorrect cardholder details and billing information have been supplied.
- The Site and any content may not be modified, copied, transmitted,
distributed, sold, displayed, licensed, or reproduced in any way by you, except
if you wish to make copies of the website for your own personal and
non-commercial use.
- The information and/or prices shown on this Site are updated from time to
time and therefore may have changed by the time you come to book your holiday
or travel arrangements. Whilst every effort is made to ensure the accuracy of
all such information and prices, regrettably errors do occasionally occur. You
must therefore ensure you check all details of your chosen holiday or travel
arrangements (including the price) at the time of booking.
- The Site is provided on an 'as is' and 'as available' basis. We do not accept
any liability in respect of your ability to access or use the site at any time
or for any interruption in that access or use or for any failure to complete
any transaction. We do not warrant that the Site is free from computer viruses
or other properties that may cause loss or damage.
- You are advised to check with the relevant destination, embassy, or tourist
office to confirm that the guidance is up to date. In particular with respect
to passports and visas requirements, Kiwee Travel by Keluma S.r.l. does not
guarantee to board any passengers who do not have a valid passport or do not
comply with the visa requirements of their final destination or guarantee the
successful rental of cars or other vehicles to clients who do not have a valid
driving or other required license. If you are a citizen of the United States of America you are responsible for obtaining the relevant travel documentation
required by the Government of the United States of America for travel to Cuba. Kiwee Travel by Keluma S.r.l. or its distributors are not responsible or liable in
any way if you have not obtained the relevant documents prior to traveling to Cuba. Kiwee Travel by Keluma S.r.l. or its affiliates are not liable for any penalties or
claims by the Treasury Department of The United States of America as a
consequence of your traveling to Cuba.

SECURITY
You are fully responsible for the content of your Submissions, (specifically
including, but not limited to, reviews posted to this Website). You are
prohibited from posting or transmitting to or from this Website: (i) any
unlawful, threatening, libelous, defamatory, obscene, pornographic, or other
material or content that would violate rights of publicity and/or privacy or that
would violate any law; (ii) any commercial material or content (including, but
not limited to, solicitation of funds, advertising, or marketing of any good or
services); and (iii) any material or content that infringes, misappropriates or
violates any copyright, trademark, patent right or other proprietary right of
any third party. You shall be solely liable for any damages resulting from any
violation of the foregoing restrictions, or any other harm resulting from your
posting of content to this Website. You acknowledge that Kiwee Travel by Keluma
S.r.l. may exercise its rights (e.g. use, publish, delete) to any content you
submit without notice to you.

SUPPLIER RULES AND RESTRICTIONS
We operate both as an agency model and as principal. This means that where we
act as an agency model we act as a disclosed agent for third party suppliers,
such as a tour operator, hotel, car rentals, carriers, airlines etc. What this
means is that the contract for the product is between you and the supplier.
However, we may be liable to you if we have been negligent; we have
misrepresented important information or have been in breach of any other
relevant law.

Separate terms and conditions will apply to your reservation and purchase of
travel-related goods and services that you select. Please read these separate
terms and conditions carefully. You agree to abide by the terms and conditions
of purchase imposed by any supplier with whom you elect to deal, including, but
not limited to, payment of all amounts when due and compliance with the
supplier's rules and restrictions regarding availability and use of fares,
products, or services. You acknowledge that some third-party providers offering
certain services and/or activities may require you to sign their liability
waiver prior to participating in the service and/or activity they offer. You
understand that any violation of any such supplier's rules and restrictions may
result in cancellation of your reservation(s), in your being denied access to
the applicable travel product or services, in your forfeiting any monies paid
for such reservation(s), and/or in our debiting your account for any costs we
incur as a result of such violation.

CONTRACT FORMATION
No contract will exist between you and Kiwee Travel by Keluma S.r.l. or its
affiliates for the sale by it to you of any product unless and until Kiwee
Travel by Keluma S.r.l. accepts your reservation by email confirming your
reservation and issuing you a unique confirmation code. Acceptance will be
deemed complete and will be deemed to be effectively communicated to you for
all purposes at the time that Kiwee Travel by Keluma S.r.l. sends the email to
you whether or not you receive the email.

ACCURACY OF INFORMATION
Kiwee Travel by Keluma S.r.l. and its suppliers have taken reasonable care to
ensure that the content of the website including all hotels, flights, airlines,
car rental information and other information are accurate. Kiwee Travel by
Keluma S.r.l. publishes such information in BONA FIDE. No warranties, promises
and/or representations of any kind, express or implied, are given as to the
accuracy of any of the information contained on this Site or as to the nature,
standard, suitability or otherwise of any services offered by us or on our
behalf and makes no commitment to update such information. You use this Site at
your own risk. All general information provided on this Site is provided for
guidance purposes only and is subject to change any time.

USE OF PERSONAL INFORMATION
Kiwee Travel by Keluma S.r.l. makes every effort to ensure that the information
you exchange with us online, including personal information and credit card
details, is treated as securely as possible to protect information sent between
your browser and our systems.

SOFTWARE AVAILABLE ON THIS WEBSITE
Any software that is made available to download from this Website
("Software") is the copyrighted work of Kiwee Travel by Keluma S.r.l.
and its Affiliates, and/or our respective suppliers. Your use of such Software
is governed by the terms of the end user license agreement, if any, which
accompanies, or is included with, the Software ("License Agreement").
You may not install or use any Software that is accompanied by or includes a
License Agreement unless you first agree to the License Agreement terms. For
any Software made available for download on this Website not accompanied by a
License Agreement, we hereby grant to you, the user, a limited, personal, non transferable
license to use the Software for viewing and otherwise using this Website in
accordance with these terms and conditions and for no other purpose.

RESTRICTION OF LIABILITY
In no event shall Kiwee Travel by Keluma S.r.l. or its subsidiaries or partners
be liable for any for delays, accidents, losses, changes of schedules, damages,
(whether direct, indirect, punitive, incidental, special, consequential, or
otherwise) arising out of, or in any way connected with, the use of or
inability to use this web Site or for any information, software, products, or
services obtained through or otherwise in connection with this web Site, in
each case regardless of whether such damages are based on contract, tort,
strict liability, or other theories of liability.

LINKS TO THIRD PARTY SITES
Our website contains links to websites operated by parties other than Kiwee
Travel by Keluma S.r.l.. Such Hyperlinks are provided for your reference and
convenience only. Kiwee Travel by Keluma S.r.l. does not own or control the
content of those websites and is not responsible for their content or your use
of them. Kiwee Travel by Keluma S.r.l. does not endorse the content of any of
those websites. Inclusion of links to those websites on our websites does not
imply that any endorsement of the content of those websites or any control over
those websites or their operators by Kiwee Travel by Keluma S.r.l.

ELECTRONIC COMMUNICATIONS
You communicate with Kiwee Travel by Keluma S.r.l. electronically whenever you
visit our websites or send emails to us. You consent to receive communications
from Kiwee Travel by Keluma S.r.l. electronically and by fax. We will
communicate with you by posting notices on this site, by email or by fax. You
agree that all notices, disclosures, agreements and other communications that
we provide to you electronically or by fax satisfy any legal requirements that
communications be in writing.

AREA OF JURISDICTION-GOVERNING LAW
These terms and conditions are subject to the Laws of the Italy and to the exclusive jurisdiction of the courts of the Italy.

PERFORMANCE SUBJECT TO EXISTING LAWS
Kiwee Travel by Keluma S.r.l. performance of this agreement is subject to
existing laws. Nothing contained in this agreement is in derogation of Kiwee
Travel by Keluma S.r.l. right to comply with law enforcement requests or
requirements relating to your use of this website or information provided to or
gathered by Kiwee Travel by Keluma S.r.l. with respect to your use of this
website.

SEVERABILITY
If any provision of this agreement is determined to be invalid or unenforceable
pursuant to applicable law by any court of competent jurisdiction, the other
provisions of this agreement will remain in full force and effect. Any
provision of this agreement held to be invalid or unenforceable, including but
not limited to the warranty disclaimers and liability limitations set forth above,
will be deemed superseded by a valid, enforceable provision that most closely
matches the intent of the original provision.

FORCE MAJEURE
If as a consequence of Force Majeure, Kiwee Travel by Keluma S.r.l. is obliged
to curtail, alter or cancel a booking and/or any services agreed, the partner
and/or client/customer shall not be entitled to claim compensation for any loss
arising as a consequence of the said curtailment, alteration or cancellation.
The term Force Majeure includes but is not limited to acts of God, natural
disaster, fire and any other destruction of any accommodation booked, riots,
acts of civil or international war, natural disasters, fires, exercise of
municipal, legislative, military or other authority, strikes, industrial action,
or any other reason beyond the control of Kiwee Travel by Keluma S.r.l.

AMENDMENT TO THESE TERMS AND CONDITIONS
Kiwee Travel by Keluma S.r.l. reserves the right to amend these Terms and
Conditions at any time. This Agreement cannot otherwise be altered without
prior consultation and agreement with Kiwee Travel by Keluma S.r.l.

ENTIRE AGREEMENT
These Terms and Conditions contain the entire agreement between Kiwee Travel by
Keluma S.r.l. and the Client and supersedes any prior understandings or
agreements (whether oral or written) regarding the subject matter and may not
be amended or modified unless expressly agreed by Kiwee Travel by Keluma S.r.l.
in writing.

INDEMNIFICATION
You agree to defend and indemnify the Kiwee Travel by Keluma S.r.l. and its
affiliates and/or their respective suppliers and any of their officers,
directors, employees and agents from and against any claims, causes of action,
demands, recoveries, losses, damages, fines, penalties or other costs or
expenses of any kind or nature including but not limited to reasonable legal
and accounting fees, brought by third parties as a result of your breach of
this Agreement or the documents referenced herein; your violation of any law or
the rights of a third party; or your use of this Website.

LIABILITY DISCLAIMER
THE INFORMATION, PRODUCTS AND SERVICES PUBLISHED ON THE WEBSITE MAY INCLUDE
INACCURACIES OR TYPOGRAPHICAL ERRORS. CHANGES ARE PERIODICALLY ADDED TO THE
INFORMATION SET FORTH ON THIS WEBSITE. KIWEE TRAVEL BY KELUMA S.R.L., ITS
AFFILIATES, AND/OR THEIR RESPECTIVE SUPPLIERS MAY MAKE IMPROVEMENTS AND/OR
CHANGES IN THIS WEBSITE AT ANY TIME.

KIWEE TRAVEL BY KELUMA S.R.L., ITS AFFILIATES, AND/OR THEIR RESPECTIVE
SUPPLIERS MAKE NO REPRESENTATIONS ABOUT THE SUITABILITY OF THE INFORMATION,
PRODUCTS AND SERVICES CONTAINED ON THIS WEBSITE FOR ANY PURPOSE. ALL SUCH
INFORMATION, PRODUCTS AND SERVICES ARE PROVIDED AS IS WITHOUT WARRANTY OF ANY
KIND. KIWEE TRAVEL BY KELUMA S.R.L., ITS AFFILIATES, AND/OR THEIR RESPECTIVE
SUPPLIERS HEREBY DISCLAIM ALL WARRANTIES AND CONDITIONS WITH REGARD TO THIS
INFORMATION, PRODUCTS AND/OR SERVICES, INCLUDING ALL IMPLIED WARRANTIES AND
CONDITIONS OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE AND NON
INFRINGEMENT.

IN NO EVENT SHALL KIWEE TRAVEL BY KELUMA S.R.L., ITS AFFILIATES, AND/OR THEIR
RESPECTIVE SUPPLIERS BE LIABLE FOR ANY DIRECT, INDIRECT, PUNITIVE, INCIDENTAL,
SPECIAL OR CONSEQUENTIAL DAMAGES ARISING OUT OF OR IN ANY WAY CONNECTED WITH
THE USE OF THIS WEBSITE OR WITH THE DELAY OR INABILITY TO USE THIS WEBSITE, OR
FOR ANY INFORMATION, PRODUCTS OR SERVICES OBTAINED THROUGH THIS WEBSITE, OR
OTHERWISE ARISING OUT OF THE USE OF THIS WEBSITE, WHETHER BASED ON CONTRACT,
TORT, STRICT LIABILITY OR OTHERWISE, EVEN IF KIWEE TRAVEL BY KELUMA S.R.L., ITS
AFFILIATES, AND/OR THEIR RESPECTIVE SUPPLIERS HAVE BEEN ADVISED OF THE
POSSIBILITY OF DAMAGES.

THE CARRIERS, AIRLINES, HOTELS, CAR RENTALS AND OTHER SUPPLIERS PROVIDING
TRAVEL OR OTHER SERVICES ON THIS WEBSITE ARE INDEPENDENT CONTRACTORS AND NOT
AGENTS OR EMPLOYEES OF KIWEE TRAVEL BY KELUMA S.R.L. KIWEE TRAVEL BY KELUMA
S.R.L. ARE NOT LIABLE FOR THE ACTS, ERRORS, OMISSIONS, REPRESENTATIONS,
WARRANTIES, BREACHES OR NEGLIGENCE OF ANY SUCH SUPPLIERS OR FOR ANY PERSONAL
INJURIES, DEATH, PROPERTY DAMAGE, OR OTHER DAMAGES OR EXPENSES RESULTING
THEREFROM. THE KIWEE TRAVEL BY KELUMA S.R.L. AND THE KIWEE TRAVEL BY KELUMA
S.R.L. AFFILIATES HAVE NO LIABILITY AND WILL MAKE NO REFUND IN THE EVENT OF ANY
DELAY, CANCELLATION, OVERBOOKING, STRIKE, FORCE MAJEURE OR OTHER CAUSES BEYOND
THEIR DIRECT CONTROL, AND THEY HAVE NO RESPONSIBILITY FOR ANY ADDITIONAL
EXPENSE, OMISSIONS, DELAYS, RE-ROUTING OR ACTS OF ANY GOVERNMENT OR AUTHORITY.