Departmental Services Under Haryana Right to Service Act, 2014

Release of Performance Security of the firms after the completion of conditions of P.O.

Memo No. DS&D 2016-17/22318 dated 11.03.2016

On the receipt of NOC from the Indenting Depart., the concerned Purchase Branch will issue U.O. within 5 days to the Account Branch for the same

Branch Head of the concerned Purchase Branch

On the receipt of U.O. from the concerned Purchase Branch, the Account Branch will release the Security within 5 days to the designated quarter.

Branch Head Account Section

In case of clarifications with regard to bank account/IFMC code etc of the concerned firm, the same is to be clarified by the Purchase Branch with 3 days to the Account Branch

Branch Head of the concerned Purchase Branch/ Account Section

2

Release of Acceptance Letter to the firm

Para 6.19 of Manual of Office Procedure

Within 3 days of the finalisation of purchase by the competent authority

Concerned Purchase/Disposal Branch Head

3

Issue of Supply Order

Para 6.19 of Manual of Office Procedure

Within 2 days of the receipt of the Security Deposit and signed tender documents (Schedule 'B' etc)

Concerned Purchase/Disposal Branch Head

4

Grievance Redressal Mechanism for dealing with the representations/ complaints/ letters of the participating bidders/ firms in the tendering process to bring more transparency in Public Procurement

G. O No 2/2/2016 -4I-BII dated 25-07-16

1. All the bidders/ firms who want to make any representation/ complaint against any issue related to their technical scrutiny of the bids may do the same within 5 working days (up to 05:00 P.M. of the Fifth Working day) of the date of issue of letter/ intimation regarding their As per NIT/ Not as per NIT status

Concerned Purchase/Disposal Branch Head

2. The tendering Department/ organization will examine the representation/ complaints so received from the bidders/ firms and take a final decision on the same within 5 working days. The five working days will be counted from 6th day to 10th working day of the total Grievance allotted duration of 10 working days.

Indenting Department

5

In case bidders need any clarifications to participate in online tenders