To provide the finest care and services possible to the membership served in the Eye Care Department.

Essential Responsibilities:

Determines patient's cosmetic needs and price of eyewear according to patient's Health plan. Assists member in the selection of the their eyewear to conform to prescription specifications; advises and recommends the various lens style and any options available that will enhance the member's desired application for their new eyewear, size considerations, and style applications in accordance with the member's personal preference.

Inspects and verifies the accuracy of incoming orders from production to assure compliance with national and Kaiser Permanente standards.

Delivers completed order to the intended wearer by bending the frame material using specialized tools and equipment. Verifies exact fitting characteristics of the completed order to comply with prescription requirements and member comfort expectations.

Assists supervisor in tracking product activity regarding ordering, receiving, usage, and requirements for items for inventory and supplies required for member care and service. Recommends changes in product offerings, inventory levels of products carried, new products, and/or services that the membership is asking about regarding their eyewear.

Performs operation of and routine maintenance/repair of precision grinding equipment used to produce in-house eyewear to assure accurate and quality output from laboratory.

Monitors and takes corrective action regarding the physical condition of the department by ensuring that frames on display are clean, properly labeled, and properly adjusted; that displays are clean, in good repair, and neat; that mirrors are clean and well lighted, organized, and conductive to smooth patient flow. Performs routine housekeeping functions as necessary to assure compliance to all factors listed.

Answers member questions regarding visual health care, the use of eyewear, lens and/or frame products available, low vision aids, and other services available within the department. Addresses questions regarding optometry services and appointment availability within the department. Refers questions outside of department to the appropriate party in the facility or organization as necessary.

Assists the optometrist in the instruction of members regarding the care and handling of contact lenses. Provides individual instruction and assistance as directed by the optometrist in the member's eye care and eyewear requirements.

Performs reception, check-in, cashiering, screening, and notification functions as required for expediting patient care and reducing waiting time for the membership being served.

About Vision Services Careers

Vision Services

Our focus on total health extends to one of our most important senses: our sight. As a member of our vision services team, you'll contribute to our members' comprehensive eye care and individual style by supporting them with a variety of services, including optometry, ophthalmology, optical sales, laser vision correction, intraocular lens implantation, cataract surgery, and more. Working directly with members, you'll promote vision health and a positive outlook as you contribute to our collaborative team.

From providing great medical care from trusted Kaiser Permanente Ophthalmologists and Optometrists, to supporting that with a great selection of eyewear at our Optical Centers — often in the same convenient location — our Vision Essentials team makes sure our members feel, see, and look their best.