With government restrictions inhibiting people from interacting with one another and instilling isolation practices across society, businesses have begun to notice clear shifts in customer behaviour. Unemployment in Australia is forecasted to reach 10% in the June Quarter, and for every week quarantine restrictions stay in place, Australia is estimating a $4 billion reduction in economic activity.

With online spending increasing exponentially, businesses are taking this opportunity to invest in scaling their digital capabilities to support an increase in online transactions, communication and interactions.Join us for the upcoming Customer Insights in the Age of Covid-19 Virtual Summit as we bring together CX leaders and learn how they plan to utilize insights gathered from data analytics to transform business models post-covid19.

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