Leadership

Become genuinely interested in other people.
All people feel superior to others. Show in a subtle way that you recognise their importance, and recognise it sincerely.
No one can know everything. Listening to others is the single best way to learn. This means listening to customers, employees, and friends and family, and even SEVERE CRITICS.
Mistakes are a natural part of life.
The process of criticism SHOULD BEGIN WITH PRAISE and HONEST APPRECIATION.
SANDWICH TECHNIQUE: talk abt +ve things the employee has done, in the middle talk about areas of development and improvement, finally close with a discussion of how valuable the person is to the organisation.
Never argue, demean, or shout at someone.
Be quick to admit mistakes and SLOW TO CRITICISE, above all be constructive.
SET GOALS. Time gets wasted because nothing has a sense of urgency, there’s no deadline.
Focus, discipline, Patience, perseverance.
You have to train yourself to march through every step, to complete every detail for every job every time. That makes you trustworth and valuable — being able to follow through. E.g. getting to an appointment early, remembering to follow through on your promises, and having pride in our work. WE CAN’T SKIP STEPS. Leaders never lose their focus and keep their eyes on the big picture.
STAY POSITIVE. Don’t worry about the past or the future.
How much worry is this one problem worth? Is it worth one sleepless night, a weeks’s worth of anxiety? Very few problems should be.