ALM/QC Local installation has failed Error.

ALM Login Issue

In the past few weeks I’ve gotten several emails asking about a fix for the error “Local installation has failed. Contact your system administrator.For details, see the Loader log file.” when trying to login to ALM.

Rather than answer each email individually, I thought it would be better to frame my reply in the form of a quick post. The good news is that this is actually a known issue.

This error is usually causing by upgrading ALM/QC to a newer patch and this creates havoc on the ALM client components by throwing them out of synch. Re-installing the client components usually resolved the error. To help we will be using the Quality Center/ALM un-install utility that HP created.

ALM Uninstaller

The ALMUninstaller will automatically find all QC/ALM installation that currently exist on the machine and allows you to choose which version to remove. This also includes a handy option to perform a “Full cleanup”

3comments

Good post, Joe. I’ve encountered many of these errors after a recent upgrade from ALM 11 Patch 9 to Patch 12. One possible cause for this error that is not already listed is that you might have some out-of-date digital certificates. The patch readme file will actually explain that HP migrated to some newer root certificates. The ones I have found to be commonly missing on our machines are:

You can try to run this file, and it may work. If you get a security prompt about running the program and it indicates the publisher is Unknown, that should indicate a certificate problem. You can right-click on the file, select ‘Properties’ and then select the ‘Digital Signatures’ tab to start digging in to which certificate(s) it needs that are not working.

I’ve also seen some users who get this error through SSL, but not when accessing the same server through a non-SSL port. That one still hasn’t being investigated.

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