Privacy Policy

The general conditions contained in this legal notice regulate the access and the use of the web page that FAUNDEZ Gourmet S.L. makes available freely to Internet users, without prejudice that this circumstance may change in the future.

Access to it implies accept without exceptions these conditions. The use of specific services offered in this site will be guided, also, by the particular conditions provided in each case, which will be understood accepted when used.

This company is responsible for sales made both in its factory, and through of its online store.

The general contracting conditions of FAUNDEZ Gourmet for sales made through the Internet are specified below and apply to any purchase made during the period in which these conditions appear published on FAUNDEZ Gourmet website.

SALES POLICIES

You must have read and accepted the general conditions specified in the sales contract formalized between FAUNDEZ Gourmet S.L. and each customer.

HOW TO BUY

1st REGISTER AS CUSTOMER

To do this, you must fill in the required fields, necessary to send your orders.

2º ENTER AS USER

At login, fill in the corresponding fields with your email and password.

3º BUY

Choose the products, add to cart and buy. To finish, to process order and go completing the data that will be requested until completing order.

PRICES

All our prices includes VAT. Purchases made by natural person in member states of the European Union will be subject to VAT. Purchases made by VAT taxpayers established in the European Union member states will be exempt from VAT provided they send a copy of their VAT number / tax identifier. Purchases made by natural or legal persons resident in states not members of the European Union, the Canary Islands, Ceuta or Melilla will be exempt from VAT. At the indicated prices must be added the shipping costs, which may change according to the mode chosen. The prices are valid only in the open session, and may change due to market circumstances.FAUNDEZ Gourmet reserves the right to modify the value of prices in these cases. In the order confirmation information, before the buyer accepts the transaction, the prices, shipping costs that are applicable, and promotions or discounts are clearly specified.

SHIPMENTS, ORDERS AND PAYMENTS

The delivery of the orders will be done after verifying the payment of the total of the invoice.

Orders will be delivered to the designated address. You can provide us a billing address and a different shipping address.

If you want to send as a gift and want to send a message you can send the text and we will include it in a card for free.

FAUNDEZ Gourmet does not take responsibility when the delivery is not made for absence or for data provided incorrect or inaccurate. Even so FAUNDEZ Gourmet will try that the delivery can be effected as soon as possible.

Once your order has been made, FAUNDEZ Gourmet will contact you and we will inform you of the delivery time. This period can be between 24 and 96 hours, in the case of an urgent order, contact us to be able to do it by another route.

The delivery of the orders will be made in working days, being able to pick it up in our facilities in holidays, under his means and with previous warning.

In special circumstances (transport strike, designated holidays, long weekends, Christmas or other variants) it may happen that shipments suffer some type of delay.

Orders made on holidays will be counted on the first working day following.

Orders made on Thursday after 4:00 p.m., it may not be shipped until the following Monday because shipping agencies do not have collection or delivery services during the weekend.

FAUNDEZ Gourmet, cannot guarantee the delivery of your order at a specific time. However we give an indicative hour with a delivery timeframe. FAUNDEZ Gourmet can communicate with your shipping agency to adjust as much as possible, without assuming any other obligation or responsibility.

When receiving your order you must verify that it has not been handle or tampered, in that case, it must be included in the delivery note for your subsequent claim.

If you detect any fault in the products after delivery, you must contact us right away in the e-mail pedidos@faundez.com and our customer service will try to solve the problem as soon as possible.

With fresh products you have only 24 hours to make your claim, after this time, the company will not be responsible.

In the case of a frozen product, you must unpack it when you receive it and place it in your refrigerator, FAUNDEZ Gourmet is responsible if you do not proceed in this way.

SHIPPING POLICITY

The shipment of all the products is done once the payment of the same ones have been received and as a general rule they are received in 24-48 hours depending on the form of payment and the destination of the merchandise.

- For payments made by Paypal or credit card the shipment will be made whenever possible during the same day of the order.-

For payments made by wire transfer the order will be sent as soon as we have proof of payment, which usually takes between 24 and 48 hours to leave the merchandise of our plant.

Orders placed on holidays will be counted on the first working day following.

Orders made on Thursday after 4:00 p.m., it may not be shipped until the following Monday because shipping agencies do not have collection or delivery services during the weekend.

In not capital provincial towns, the consignment can be delayed because some shipping agencies which we work have a specials timetables according the areas.

Our customers have three modes of transportation according to the type of product purchased. The shipping mode is selected by the system automatically, choosing wherever possible the cheapest way of shipping to the customer. In case of combining two types of products (for example, frozen and fresh) the system will automatically offer the combination of shipments necessary for the correct transport. In other cases, the customer may choose the mode of transport most appropriate to his needs.

SHIPPING CHARGES

Ordinary Shipping – For preserved and dehydrated products, flours and another products.

*Frozen products (-180C) can be mix in the same consignment with dehydrated product.

* Fresh products (+30C) can be mix in the same consignment with preserved, dehydrate and others product.

COMPANY SALES

In the event that you are responsible for a business, shop, restaurant or hotel and are interested in obtaining any of our products, please contact us at pedidos@faundez.com so that you can benefit from our rates and special conditions for professionals.

If you want to make a pack or a personalized selection, contact us to offer you different proposals and choose the best for you.

PACKAGING

Once processed the order, FAUNDEZ Gourmet proceeds to a careful packaging, using various materials for their protection and packaging according to product (boxes and other materials) to finally send it and deliver it in their hands in the best conditions.

PAYMENT METHODS

PayPal

Credit / debit card

Bank transfer (There is usually a delay of two days in making the payment)

FAUNDEZ Gourmet wants to offer you the best service. For this, the products purchased have a return period of 7 work days, and 24 hours for fresh products, from the delivery date to the customer. For this you should contact at pedidos@faundez.com

The product must be returned in perfect condition and in its original packaging, without removing the seal and without manipulating the contents.

The return costs will be the responsibility of the customer, once the return has been received and its correct condition verified, the money will be refunded.

You can also choose to substitute the product or return the full amount (costs and expenses generated as a result of your return will be discounted to the amount).

In case of receiving a damaged product in the shipment, it must be notified within 24 hours upon receipt, in that case make it appear on the note. We recommend checking the status of your order at the same time of your receipt.

We will manage your replacement as soon as possible. If the return is due to an error or to the sending of a defective FAUNDEZ Gourmet product, it will be responsible for the expenses incurred. In these cases you can choose to change it or choose another

If the shipment was processed correctly and the product is not damaged and you still want to make a return, the costs of picking up the product, shipping and other charges will be your responsibility.

Remember that you have 7 days from receipt (24 hours for fresh products) and that the product must contain its original packaging, not be handle the product, accessories and original packaging.

For any questions or information about products and services or any incident or complaint, please contact us at pedidos@faundez.com.