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Room Keys

After working a very long day, I was unable to get into my room with my room keys. I went to front desk and they reactivated my keys. After going to my room again, the keys still wouldn't work. Finally they gave me new keys. This time I was finally able to get into my room.More

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Stayed: February 2014, traveled on business

Value

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Sleep Quality

Rooms

Cleanliness

Service

Review collected in partnership with DoubleTree by Hilton

This business uses tools provided by TripAdvisor (or one of its official Review Collection Partners) to encourage and collect guest reviews, including this one.

Ask Stacey M about DoubleTree by Hilton Hotel Pittsburgh-Meadow Lands

Thank Stacey M

This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

Jennifer K, Service Excellence Supervisor at DoubleTree by Hilton Hotel Pittsburgh-Meadow Lands, responded to this reviewResponded March 5, 2014

Dear Valued Guest,

Please let me begin by apologizing for the multiple issues you had with your room keys. I am investigating this issue with our Front Office to determine what exactly happened and to take the necessary steps in order to prevent it from happening again!

It is our pledge to take Excellent care of all of our guests! Please know that we are striving daily to improve our property for our guests. I thank you for taking the time to provide your feedback and we hope to have the opportunity to host you again in the very near future.

In Service,

-Jennifer Kevech-Service Excellence Supervisor

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

everything was nice and clean the only thing is that the pool is outside nice convienent to local landmarks and travel destinations the shuttle is nice that takes you back and forth to the casino the only thing out of line is the prices in the bar $&.25 for a JACK and Coke is too much

Stayed: February 2014, traveled on business

Value

Location

Sleep Quality

Rooms

Cleanliness

Service

Review collected in partnership with DoubleTree by Hilton

This business uses tools provided by TripAdvisor (or one of its official Review Collection Partners) to encourage and collect guest reviews, including this one.

Ask Ryan K about DoubleTree by Hilton Hotel Pittsburgh-Meadow Lands

Thank Ryan K

This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

Jennifer K, Service Excellence Supervisor at DoubleTree by Hilton Hotel Pittsburgh-Meadow Lands, responded to this reviewResponded March 5, 2014

Dear Valued Guest,

Thank you so much for taking the time to post your feedback regarding your most recent stay with us! We are very happy to hear that our convenient location next to the hotel benefited you during your time here! We are also glad you were able to take advantage of our shuttle service! I apologize for the issues you experienced with our pool being outside and our bar. Please know we are working very hard everyday to provide the Excellent Service our guests expect and deserve! It would be a pleasure to host you again if ever your travels bring you back to the area!

In Service,

-Jennifer Kevech-Service Excellence Supervisor

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

property is in need of serious updating, breakfast buffet terrible.... the handicap way to even get to the elevator to the room was out of order??? !! hello this didn't pertain to me or my husband but what if it did was I to drag him down the steps.. very awkward to even walk down steps to get to the elevator.. they didn't offer anything like the cambria suites. we had to pay for breakfast we got no freeplay like the cambria suites offers as a meadows gold card holder. I personally will never stay again. the girl at the front desk was very nice. but on the way back from the meadows the shuttle driver complained about making to many trips to and from the casino.. my advice stay at the cambria suites

This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

Jennifer K, Service Excellence Supervisor at DoubleTree by Hilton Hotel Pittsburgh-Meadow Lands, responded to this reviewResponded March 3, 2014

Dear Valued Guest,

I am extremely sorry to hear about everything that occurred during your most recent stay with us. I truly appreciate you taking the time to bring these matters to our attention. I regret you were dissatisfied with our breakfast buffet. I have forwarded your comments regading breakfast to our Executive Chef. I would also like to apologize for the handicap lift being out of service during your time here with us. Please be assured our Engineering team is working diligently to get this equipment up and running again. I also regret that you experienced unprofessional behavior from our shuttle driver. This is unnacceptable and I am extremely sorry this caused you an invconvenience.Our team is dedicated to providing each an every guest with Excellence in every area of service. It is clear you did not have an Excellent experience and I truly hope you will give us the opprtunity to make up for it the in the very near future. Again, I thank you for taking the time to point these issues out. I am investigating the issue to the fullest to figure out where we went wrong so that we can prevent and future recurrence.If you have any questions or comments regarding these issues, or anything else, please do not hesitate to contact me directly.

In Service,

-Jennifer Kevech-Service Excellence Supervisor

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

Stayed here 2 days for business, did not know any better. First impression is the place is rundown. Everything is dated, tub drain did not work. TV did not work had to wait for someone to fix it. The smell of air freshener was so strong that you could taste it! Went to the lounge for diner and given a very limited menu. Much to my surprise the table across from me is offered a different menu, the full menu where they ordered a nice steak diner with all the sides! When I asked our server Lexi why I did not get the same choices, she told me the other table "were nice guys" what I'm not nice. There was some older man working there also helping her with glasses and a moustache who was asking that table if they wanted juicy rib eyes, while everyone else got the burger menu! The food I did get was mediocre at best. This type of treatment is unacceptable and because of this hotel I will avoid Hilton in the future.

Stayed: February 2014

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Ask deluxx1 about DoubleTree by Hilton Hotel Pittsburgh-Meadow Lands

2 Thank deluxx1

This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

Jennifer K, Service Excellence Supervisor at DoubleTree by Hilton Hotel Pittsburgh-Meadow Lands, responded to this reviewResponded February 27, 2014

Dear Valued Guest,

Let me please begin by apologizing for all of the issues you experienced during your recent stay. I truly appreciate your taking the time to bring these issues to light. It is not procedure here at the DoubleTree to offer a double standard. Let me assure you that I am investigating this issue to the fullest to find out what exactly happened. I have forwarded your comments to both our Executive Chef and our Food and Restaurant Manager. I have also informed our General Manager regarding the issue as well. This is completely unacceptable treatment and I can imagine it must have been extremely frustrating.

We strive to offer our guests an experience that is nothing short of Excellent, and I regret to hear that your experience was not to this standard. I hope you will give us the chance to take Excellent care of you in the future if ever your travels bring you back to the area. Please do not hesitate to contact us with any further questions or comments regarding your last stay.

In Service,

-Jennifer Kevech-Service Excellence Supervisor

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

An excellent choice for the business man who wants a trouble-free stay. Friendly staff, good food and comfortable accommodation. The staff will always go that extra mile to make your stay as pleasant as possible. Your privacy is respected if you would like to keep yourself to yourself, but always friendly conversation from the staff if you want it.

Stayed: February 2014, traveled on business

Value

Location

Sleep Quality

Rooms

Cleanliness

Service

Review collected in partnership with DoubleTree by Hilton

This business uses tools provided by TripAdvisor (or one of its official Review Collection Partners) to encourage and collect guest reviews, including this one.

Ask Graham S about DoubleTree by Hilton Hotel Pittsburgh-Meadow Lands

Thank Graham S

This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

Jennifer K, Service Excellence Supervisor at DoubleTree by Hilton Hotel Pittsburgh-Meadow Lands, responded to this reviewResponded February 27, 2014

Dear Valued Guest,

Thank you so much for taking the time to post your feedback regarding the Excellent service you received during your time here with us! We love to hear about our associate family going the extra mile to ensure your satisfaction! We work very hard to provide a comfortable space for each and every guest and we are thrilled you experienced this comfort! We look forward to hosting you in the very near future! Again, thank you for your comments!

In Service,

-Jennifer Kevech-Service Excellence Supervisor

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

While staying at this hotel, my wife and I experienced some slight difficulty in service NOT associated with this hotel. We requested assistance from the food and beverage staff and they went out of their way to assist us. Because of this little thing, we will definitely be staying at this facility again, likely numerous times.

Stayed: February 2014, traveled as a couple

Value

Location

Sleep Quality

Rooms

Cleanliness

Service

Review collected in partnership with DoubleTree by Hilton

This business uses tools provided by TripAdvisor (or one of its official Review Collection Partners) to encourage and collect guest reviews, including this one.

This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

Jennifer K, Service Excellence Supervisor at DoubleTree by Hilton Hotel Pittsburgh-Meadow Lands, responded to this reviewResponded February 27, 2014

Dear Valued Guest,

Thank you for taking a moment to share your experience during your most recent stay with us. We appreciate your awesome feedback! We are so glad to hear that even though you experienced difficulties outside of our property, our team made you feel at home! It is our commitment here to focus on the little things that make the traveler feel human again. We are delighted to have the opportunity to host you again in the future! We look forward to it and truly appreciate your business!

In Service,

-Jennifer Kevech-Service Excellence Supervisor

Report response as inappropriateThank you. We appreciate your input.

This response is the subjective opinion of the management representative and not of TripAdvisor LLC.