The APC Digital IP KVM firmware upgrade has failed or gone awry and the KVM is not functioning properly.

The APC Digital IP KVM is found to be unresponsive or will not boot properly (such as with a blank screen with or without a mouse pointer).

Products

Rack Accessories - KVM Switches

KVM1116P

KVM2116P

KVM2132P

Environment

All serial numbers

All firmware versions

Cause

This process should be used to try and recover an unresponsive KVM switch, such as after a failed firmware upgrade or corrupted firmware that causes the KVM not to boot.

Resolution

On the front panel, hold the pinhole Reset button and simultaneously power on the unit. See below for reference.

This will revert the KVM back to factory default firmware version and settings. The unit can then be upgraded to the newest firmware available, found on apc.com/support, through the local console or web interface.