The claimant took her wedding dress to the cleaners. She was asked to sign a form. She asked the assistant what she was signing and the assistant told her that it excluded liability for any damage to the beads. The form in fact contained a clause excluding all liability for any damage howsoever caused. The dress was returned badly stained.

Held:

The assistant had misrepresented the effect of the clause and therefore could not rely on the clause in the form even though the claimant had signed it.