"Very good Best Western"

5

Poudre1, Bellvue, Colorado 24/03/2020

The room was very clean. The bathroom was very clean. Everything smelled as if it was extra cleaned. The bed was comfortable and the room was quiet. Nice selections on the TV. Check in and out with friendly and efficient staff was very easy and quick. Everything in the room worked. I will stay here again.

"Best Western Windsor Inn is the best in Dumas Texas"

5

kevinstephens0n, Garden City, Kansas 04/03/2020

This Best Western in Dumas Texas is a great place to stay. The rooms are modern and clean, the continental breakfast was great, and the staff (Elizabeth) was awesome. My wife called to make the reservation, and she was really pleased with Elizabeth's kindness and efficiency. KUDOS!!! Just wish the pool had been open, but next time!!

"Outside Room Entry"

3

JohnF1949, Chippewa Falls, Wisconsin 16/01/2020

The room was spacious and had two chairs which is nice for two people. Breakfast as good. It looked a little older but clean. We prefer rooms that are entered from inside not outside access. Clerk as helpful and pleasant. Many food sources close by.

"VIP"

5

CherylS932, Corsicana, Texas 25/11/2019

I had enough points to pay for the room. I will still treated like a VIP. The front desk clerk handled my special request for a downstairs room as if it was important. I appreciate the way all of the front desk clerks at every Best Western are trained to treat me - and I assume other guest - like they are the most important guest.

"Clean & Updated"

5

User 17/11/2019

Quick check in and gave me all the options I was looking for, 2 queen beds, bottom floor and pet friendly clean and updated room. Very friendly staff and answered questions we had about the promotions that were going on at the time. Breakfast was on time and ready at our early check out. Breakfast area was also clean.

"Great Stay"

5

etcustom, Missouri City, United States 02/11/2019

We travel through to Colorado and this is our half way stop. Always clean and staff is always friendly. Rooms are nice sized and easy to get to. Breakfast is always hot and fresh with a good selection.

"Nice stay"

4

User 16/10/2019

Nice clean room friendly staff comfortable bed . Very good restaurant next door. Motel was quite and I enjoyed a good night rest. Would stay there again. Breakfast was typical nothing special but was good enough

"one night stay"

5

rockiez1, Jefferson Co, United States 12/10/2019

The hotel was clean, staff is friendly and accommodating. Well located on the highway, easy in and out. We really enjoyed the heated indoor pool. Breakfast was good with the usual offerings. Liked the Texas shaped waffles.

"Best Western Dumas Texas"

5

User 19/08/2019

This is a great location to stop when travelling in the panhandle of Texas. The staff was very caring and always available, and the Texas waffle for breakfast was great! There are several places to eat in Dumas, and Hogg's Bar B Q at the local airport is highly recommended.

"Great stay for the price"

4

Jim T, Reedsport, Oregon 16/06/2019

Hotel was clean and with all the needed amenities. The hotel still allows smoking in designated rooms and the hallways do have an odor. However the non-smoking room that we stayed in did not reflect the odor.

"Good place to stay, priced right!"

4

Dawn R, Fort Worth, Texas 09/06/2019

We were happy to stay at this hotel, just passing through for one night. This is an older hotel that has been rennovated and maybe not each of the projects was done to exacting standards, BUT the room was clean with an updated style, bed and pillows were comfortable, fine breakfast, and nice people. Give me those things and I am all set! My kids enjoyed the pool, which is significantly larger than many indoor pools. What I appreciate most about this hotel is that it is priced right for what it is. It is nice but not super fancy - and the same can be said for the price! We would be happy to stay here again. Thanks!

"Graduation trip"

5

J8114SLpatriciac, Belen, New Mexico 27/05/2019

We stay here a lot. Everytime we are here, the staff is always helpful and friendly, they know us and treat us like family. The rooms are always clean and comfy and the pool is good size and hot tub is great on the achy bones after a long drive. The price is reasonable and affordable. There is plenty of items to choose from at breakfast. We would and do recommend d this hotel to all out friends, family and anyone we meet that travels to or thru Dumas tx.

"Clean and smelled nice."

4

User 22/04/2019

Bed was comfortable and hotel stay was fine. Only complaint I had was of ice machine being broken. There was a restaurant nextdoor to the hotel and we tried our luck at it and it was horrible food was terrible and drinks were bad... horrible. But the hotel recommended a couple of other places to help fulfill our hunger needs.

"Clean and Convenient "

4

509debij, Allen, Texas 10/03/2019

After a bad hotel roach hotel experience in Amarillo we drove on to Dumas and stayed here instead. Good choice. This hotel was clean and right off the highway. The staff was very friendly and there was a free breakfast. I wouldn't hesitate to stay here again.

"Smelly smoky rooms and lack of weather stripping on doors that face outside"

1

AustinScorpio, Colorado Springs 08/02/2019

The room I was put in smelled of cigarette smoke. Even though I was able to change rooms, walking into that smell made me sick for the rest of the evening.The weather stripping on the door needs replacing and since it was lacking the cold front that moved in caused my room to be freezing even with the heater on. It also allowed for all the noise to come into the room keeping me up most of the night.I do not see how this is a 3-star hotel when it appears to be renovated Motel 6 with all doors facing outside.The counter in the bathroom is perfect height for children, but hard on the backs of adults who have to lean over to wash their hands.

BestWesternHotels, Corporate at Best Western Windsor Inn, responded to this review Thank you for taking the time to provide feedback of your recent stay, and we are sorry to hear that it did not exceed your expectations. Your satisfaction is important to us and we hope you will give us another chance and stay with us again. -Best Western Hotels & Resort

"This hotel has a luke warm tub."

3

Glen N, Fort Worth, Texas, USA 15/01/2019

Sitting in luke warm water only makes me think of how many nasty people soaked in this water. When the water is actually hot, it feels so good that the horrific thoughts melt from my mind along with any aches or pains. Thanks for the nightmares dumas!

"Best Western in Dumas"

5

J8114SLpatriciac, Belen, New Mexico 06/12/2018

Everyone at the hotel is friendly and helpful. Rooms are clean, cozy and comfortable. Value is the best. The breakfast items are plentiful and delicious. I definately recommend this hotel for your next stay in Dumas TX.

"Good little hotel"

3

Richard D, Langley, Canada 15/11/2018

Good location - close to restaurants and easy to access from the highway. Parking was adequate for my U-Haul and car trailer and the staff was very friendly and helpful. The only drawback to this hotel is the building construction itself. When you can hear the guest upstairs every time he walks across the floor and hear the guy next door singing in the shower - the building needs some work done to cut down that noise transfer. Otherwise a good spot to rest up on a road trip like this one however the next time I'll be the guy upstairs.

"Great experience as always"

5

alexandercarr210, San Antonio, Texas 14/11/2018

This is my second time staying here and just like last time it was a great experience. The lady at the front desk was very fast and helpful and answered any question I had. Next time I'm in Dumas I will definitely stay again.

"fast trip"

4

Fearless07895748389, Ferris, Texas 06/11/2018

great service and room, breakfast was not too good. some was good, graavy was watery and lacked seaoning and flavor, was like watered down flour. and I love my biscuits and gravy. the biscuits were good. juices watered down taste.

"Ok stay while driving through from Colorado to NC"

3

claude_monnier, Raleigh, North Carolina 15/08/2018

We stopped here for the night on a drive back from Colorado to NC. We chose the location based on driving time and convenience as there's no real tourism attraction to the area, which smells a lot like gas. there are a lot of gas extraction facilities, and it does impact the ambient air. The hotel is ok, feels old and needs to be renovated. Our room was dark, on the ground floor so it was not ok to open the curtains to get natural light in to avoid heat and have some privacy. The room itself felt a little damp and dark. The hotel staff was friendly. Breakfast felt a little skimpy. Maybe there were not many guests in that night but when we got down for breakfast at 6 AM there were 5 yogurts in the fridge, while 5 people were in the room, and the pastries selection was low as well.

"Overnight Stay"

4

TallGuy58, Houston, TX 17/07/2018

Dumas is our usual overnight stay point on our way to Colorado. Check in was easy. Room was in good shape and comfortable. Pet friendly to boot as we were traveling with 2 pups! The beds were comfortable.

"Don't stay here"

2

mangrum1313, Arvada, Colorado 08/07/2018

We were on our way home from Corpus Christie, TX to Denver, Colorado and stayed here on July 5th 2018 and upon arrival, the staff were kind and polite. It does not have an elevator, so if you have a lot of luggage, be prepared to make a few a trips! The room that we had was terrible, it smelled like pet urine, A/C unit was loud and the freezer was full of ice. I had asked for a new room and was advised by the front desk person that we couldn't move because I had already opened the door and it is now 'mine'. The assistant manager offered a $10.00 credit for all of the inconvenience. Really - $10.00 credit?? I have to admit, that I am disappointed as I am a rewards customer and will make sure NOT to stay here again.

"On the road to vacation"

4

Trixie007, Lake Texoma 06/07/2018

Its s out 1200 miled crom my house to Colorado destination and tb5is was about 1/2 way..glad we could count on Best Western and staff to fix us up that night we are also reward members and AARP.. did have a non smoking reservation and when arrived to hotel they 1st put us in smoking room..immediately went back to office to discuss and sweet lady made it right..we were exhausted moved rooms and slept good.. room was clean and cool and top floor ( no running children above us)..will keep it in the roladex..small area for breakfast and a crowd

"Not Getting Any Better"

2

OldArmySoldier, Garland, Texas 16/06/2018

We were last at this hotel in 2016. It hasn't become any better. This will be our last time to stay here. The AC unit was loud and smelled bad. This room had dirt on the flat surfaces, and bugs entered the room headed for the bathroom the entire night. Although the price was less than other motels in town, it was still to expensive for the poor condition of the motel. DON'T stay here. It used to be our favorite but no longer.

BestWesternHotels, Corporate at Best Western Windsor Inn, responded to this review Thank you for taking the time to provide feedback of your recent stay, and we are sorry to hear that it did not exceed your expectations. Your satisfaction is important to us and we hope you will give us another chance and stay with us again. -Best Western Hotels & Resort

"Nice place to spend the night."

4

Marty164, Canon City, Colorado 28/05/2018

We enjoyed out stay. The room was very nice and it was quiet. The bed was very comfortable. The staff was friendly, helpful and efficient. Breakfast was offered from 7 to 9 a.m. We arrived about 8:30. There were quite a few guests who arrived closer to 9 or a little after. The staff was very understanding and made sure there was still something to eat.

"Not up to Best Western standards"

3

Catherine A, Colorado Springs, Colorado 10/01/2018

Of the several BW hotels we have used across the country, this was the worst. It was advertised as pet friendly, but there was NO place to walk our dogs safely. The light in the bathroom was burned out, and when we reported it we were told we could switch rooms - after we had brought in all our belongings and settled our dogs in. We were so tired after driving all day and lugging things to our room, we just stayed put with the dark bathroom.

bwwindsorinnHR, front desk clerk at Best Western Windsor Inn, responded to this review Dear Best Western Guest, thank you for your review. We apologize if our hotel was not up to your standards as we strive to please each one of our guests. I understand your dissatisfaction as the issue could have been resolved in a more professional and timely matter, however I hope you give us another chance in the future to show you that at Best Western we care about our guests.. Thank you again..

"Surprised"

3

Proud-Okie, Oklahoma 23/10/2017

Last week we were traveling and got to Dumas about 11 at night. We had stayed at this hotel once before so thought we would again. It has been remodeled since our last stay. But I about fell over when the total room cost for 2 was almost $150.00. The last time we were there it was under $100. I think the room rates increased since oil drilling is active again there. Breakfast was only average. Oh and we got a "gift bag" containing a package of snack crackers, a very small bag of cheetos and 2 bottled waters which might have cost $1.00. I haven't paid that much at a Best Western in years and would have left this one but it was so late and I was tired. Just saw caution if you travel in the Texas panhandle cause they will probably gouge you good on the prices. I will not use his hotel again.

bwwindsorinnHR, Front Office Manager at Best Western Windsor Inn, responded to this review Dear Guest, We would like to apologize for not exceeding your expectations. Your review is important to us, all feed back is used to improve our guest's experience. We apologize for not exceeding your expectations on our breakfast and will do everything we can to improve it. Once again we apologize for your experience and hope you come to see us again.

"Great overnight stay while traveling"

5

O3062WOcarlam, Burkburnett 19/10/2017

This is a great place to stay. We had 2 rooms while traveling on vacation. Was very clean rooms, beds were wonderful with fluffy pillows. Loved the hot breakfast including bacon and eggs! Would stay again.

bwwindsorinnHR, Manager at Best Western Windsor Inn, responded to this review Dear Guest, We want to Thank You for choosing Best Western for your overnight stop, we are glad to hear that you enjoyed your stay with us. We work very hard on a daily basis to keep our guest satisfied and are happy to hear that you are one of them. We greatly appreciate your review and we hope to see you again soon. Have a wonderful day..

"Nice place to bed-down in Texas"

4

Felicianawanderer, St. Francisville, LA 13/10/2017

Great breakfast area with many choices. The great room area around the front desk was spacious and comfortable, as were the rooms. Nice indoor pool and a small exercise room. The only draw-back is that it has the exterior corridors. It is easier to load and unload, but I feel a little more secure with the interior halls. Would stay here again with no problem.

bwwindsorinnHR, Front Office Manager at Best Western Windsor Inn, responded to this review Dear Guest, Thank you for the review. We appreciate the good review about our hotel and you enjoyed the stay. We hope to see you in the future even we have outside entrance, we have no problems we have someone in our front desk 24 hours. Thank you

"Pleasantly surprised"

4

TexansFan2011, Tomball, Texas 30/09/2017

Upon check in we were given a goody bag with two bottles of water, peanut butter crackers and Doritos. What a nice way to show appreciation for us staying at this property. We stayed in room 216, king bed, with all the normal amenities expected. Nice size spacious room for my husband and I. The only drawback is the mini refrigerator does not have a small freezer section. For us, we road travel a lot and use frozen water bottles for our cooler. Easier to deal with than ice. There are not any elevators and access to the rooms are outside. Every single hotel needs to implement this piece of equipment on their shower heads. See picture. For those that are tall or short, it adjusts to everyone. The bed could use some reinforcing as we could feel every single little move either one of us made. The breakfast was excellent, the staff very friendly, and the hotel clean. We would definitely stay here again. Oh, the wifi is password protected.

bwwindsorinnHR, Front Office Manager at Best Western Windsor Inn, responded to this review Dear Guest, Thank you for the review. We are glad you enjoyed your stay here with us. You are welcome here any time and we are happy you enjoyed your stay. Glad we can help an any way and hope to see you again soon.

"Dumas Rest Stop"

4

Laurie M, Eufaula, Oklahoma 27/09/2017

This was our first stay at the Dumas Best Western, although we have traveled through many times and stayed at other hotels in town. The price was quite a bit more reasonable than some of our other stays. I had seen other reviews about bugs, but having lived somewhere where bug hatch outs often happen, took those with a grain of salt. We had a great check-in experience. Had a goody bag waiting for us with a notice about the bug issue. Yes, there are bugs outside, but hotel room was absolutely clean. Not a bug in sight. Hotel is a little older than some others, so rooms appear dated, but cleanliness was not an issue. Overall very nice stay for the price.

bwwindsorinnHR, Front Office Manager at Best Western Windsor Inn, responded to this review Dear Guest, Thank you for your review. We are glad you stayed with us and enjoyed your stay. We welcome our guest with a goody bag, that's a thank you for staying with us. In the panhandle we have different kinds of bugs, so we warn our guest. Once again thank you and hope to see you all in the future.

"Great"

5

367bryanv, Omaha, United States 21/09/2017

I will stop again when I take the trip to the Texas Grand Canyon just south of Amarillo. What a place to site see and to visit. I've been the hill country of Texas and now I would like to visit the canyon country of Texas

bwwindsorinnHR, Public Relations Manager at Best Western Windsor Inn, responded to this review Dear guest, Thank you for your review. Canyon has nice attractions in that area. We are pleased you enjoyed your stay and welcome here anytime.

"Great place to stay"

5

Jan41248, Lawton, Oklahoma 18/09/2017

The room was clean, roomy and comfortable. We were given a goody bag as a welcome, which was appreciated. The staff was friendly and helpful, particularly Maria. The breakfast was abundant and very good.

bwwindsorinnHR, Front Office Manager at Best Western Windsor Inn, responded to this review Dear Guest, Thank you for your review. We are glad you enjoyed your stay with us. We have a hot breakfast for our guest. Once again thank you for your review and stay.

"Excelllent stay"

4

patriciamJ5205AX, Denison, United States 17/09/2017

Staff was extremely pleasant, and friendly. With the reservation already made, the room was ready with lights on and the air conditioner running, making the room cool the moment we arrived. Really nice touch in the Texas heat!

bwwindsorinnHR, Front Office Manager at Best Western Windsor Inn, responded to this review Dear Guest, Thank you for your review. We are very pleased you enjoyed the stay with us. Glad you enjoyed the nice clean room. Hope to see you again.

"Way Below Typical BW"

2

User 15/09/2017

Broken door locks. They moved us to another room, and it had broken door locks. It was a non smoking room, but it smelled like it had been smoked in for years. TV remote didn't work at times. AC was noisey and didn't cool very well. Carpet was worn out and dirty. Roaches!

bwwindsorinnHR, Front Office Manager at Best Western Windsor Inn, responded to this review Dear Guest, We are sorry about your stay with us if you would of ask for spray for the smoke we have some but the rooms you were in were non smoking. We a rural community and we have no control over bugs in our area. We get our hotel sprayed every month. Once again we apologize for the inconvenience with the rooms you had.

"great room at a great price"

5

PepperMarsh, London, United Kingdom 03/09/2017

Recently redecorated room, fresh and lovely: very comfortable bed, big TV with lots of channels, room darkening shades, fridge and microwave, long countertop in bathroom, great showerhead. Older hotel so we were able to park just outside our room. Great night's sleep.

bwwindsorinnHR, Front Office Manager at Best Western Windsor Inn, responded to this review Dear Guest, Thank you for the review. We are glad you enjoyed your hotel stay here with us. Glad to hear you were comfortable here at this hotel with the beds and the counter top area in the bathroom. Once again thank you for the review.

"A classic Best Western, renovated well"

4

kevinpY111QB, Euless, Texas 31/08/2017

This hotel is in the heart of Dumas, right on U.S. 287. It was built in the 1980s (or maybe the 1970s), but it has been renovated -- and they did a good job. The decor in the lobby and rooms is attractive, the bed was comfortable, and everything worked. The breakfast was good (waffles, bacon, omelets, etc. in addition to the usual). The price also is attractive. There are several newer hotels in Dumas, but the renovation makes this one competitive.

bwwindsorinnHR, Front Office Manager at Best Western Windsor Inn, responded to this review Dear Guest, Thank you for your review. We are glad you enjoyed your stay here with us. We have renovated within the past 2 years. We are right there on the highway so easy to go where you need to go. Once again thank you for your stay and review.

"Clean rooms great price"

4

Wendy P, Texas 14/08/2017

We got the goodie bag with the note about an increase in insects due to the rain, however, we had no issues with insects. But it was a nice touch. The room was clean, bed extremely comfortable. Good side chair. The front desk lady was not pleasant, but perhaps she was having a bad day. We'll likely give them another try the next time we come through town.

bwwindsorinnHR, Front Office Manager at Best Western Windsor Inn, responded to this review Thank you for your review. We are glad your enjoyed the goodie bag that's a thank you from us. We like to know what day you were here and about what time so we may better serve you and future guests. We are pleased you enjoyed the nice clean room. Once again thank you for the review.

"Weekend Trip"

5

J8114SLpatriciac, Belen, New Mexico 14/08/2017

We are always pleased with the staff and hotel. We always stay here when we are in town. The staff is friendly and helpful, the rooms are comfy and clean. The breakfast is great. We would definately recommend this hotel to anyone traveling through Dumas.

bwwindsorinnHR, Front Office Manager at Best Western Windsor Inn, responded to this review Thank you for the review you gave us. We are glad you stay here with us and hope you will in the future. We have a hot breakfast for a good start of the day. Once again thank you.

"Conscientious"

5

Onefinelady, Naples, Florida 28/07/2017

They gave us a bag of goodies (a small bag of Doritos, crackers and 2 bottles of water) and a note stapled on the bag--an apology about the insects at night due to rain. The staff are very friendly, very clean room, very quiet AC and awesome breakfast. Best Western is awesome!!

bwwindsorinnHR, Front Office Manager at Best Western Windsor Inn, responded to this review Dear Guest, Thank you for review. We are pleased you enjoyed the room and the goodie bag. That's a thank you bag for staying with us. Glad you stayed here and hope to see you again.

"Clean rooms at a great price"

5

Carol B, Placerville, California 27/07/2017

Best Western in Dumas has clean rooms. The parking is a bit limited, so you may not be able to park in front of your room if you arrive late. The motel is located close to restaurants and fast food. The staff is very pleasant and helpful, and the breakfast was good. The price was great!

bwwindsorinnHR, Front Office Manager at Best Western Windsor Inn, responded to this review Dear Guest, Thank you for staying with us and you enjoyed the room. We are close to a lot of places even walking distance. Hope to see you all in the future and see us again.

"Nice hotel"

4

User 22/07/2017

Very friendly staff. Inexpensive price and you get the same amenities as other comparable hotels. The pool area was well-maintained. The breakfast was good, but the gravy was watery and not worth eating. They had one person working the desk and tending to breakfast. Rooms were clean. Definitely worth the price.

bwwindsorinnHR, Front Office Manager at Best Western Windsor Inn, responded to this review Dear Guest, Thank you for the review. This means a lot to us here at the hotel. We are glad you chose this place to stay we do have a lot of hotel in this area and you chose us. Thank you for your stay and have a nice summer.

"All you want in a hotel!"

5

Valerie P, Arlington, Texas 17/07/2017

What a wonderful surprise in Dumas. We found a great place to stay at a great price. We got a snack bag at check in. How thoughtful!! Updated rooms with nice beds and shower. Very clean with frig and microwave. The breakfast was excellent and well-stocked. We had cheese omelets, sausage, fresh made Texas- shaped waffles, yogurt, and fresh fruit. There was much more. The lobby area is very comfortable with a fireplace area. The indoor pool was clean and nice. The staff was kind and attentive. What more could you ask for?!? Will definitely be back. Thank you!

bwwindsorinnHR, Front Office Manager at Best Western Windsor Inn, responded to this review Dear Guest, Thank you for your review. We are very pleased you had a awesome stay here at our hotel and enjoyed our full breakfast. Well hope you have great summer and hope to se you all soon.

"Very nice hotel"

5

Dennis B, Rockwall 15/07/2017

We really enjoyed our stay at the hotel and the town Dumas, we pleased with every aspect. I am very picky about cleaniness and this hotel meet my standards. My family enjoyed the indoor pool and the Texas shaped waffles at breakfast, if we are ever travel to Dumas again we will definitely stay at this hotel.

bwwindsorinnHR, Front Office Manager at Best Western Windsor Inn, responded to this review Dear Guest, Thank you for your review. We are pleased the hotel met your aspects. We hope you come again and enjoy the stay here with us. Glad you had a great stay here with us.

"Camp trip"

5

H6055CRmaryh, Eagle, Colorado 13/07/2017

Taking grandson to camp in Texas and was half way to location. Tired and hot called hotel they took name and approximately what time we would be there. Check in was quick and clerk gave us a nice bag with water and snacks.

bwwindsorinnHR, Front Office Manager at Best Western Windsor Inn, responded to this review Dear Guest, Thank you for the review and yes this is the half way point to Colorado. We do have a lot of people stay cause they are tired and just need a bed. Glad we could help you all in any way.

"Great Place to stay one night passing through!"

4

AngelaPnry, Oklahoma City, Oklahoma 11/07/2017

This hotel was comfortable with nice staff, good amenities, comfortable beds and good breakfast. I prefer a room upstairs regardless of no elevator and an end unit which provides less noise and privacy.

bwwindsorinnHR, Front Office Manager at Best Western Windsor Inn, responded to this review Dear Guest, We are pleased you enjoyed your stay here with us. We try to get you where you want be upstairs or downstairs. We are happy you stayed here with us and hope to see you all in the future.

"Good Bed"

3

391randalg, Ft. Worth, United States 30/06/2017

Room was OK, but the bed was great. Breakfast had biscuits and gravy, fresh and good, plus the usual cereals, juices, apples, bananas, etc. Hotel was right on the main road through Dumas., easy to find.

bwwindsorinnHR, Front Office Manager at Best Western Windsor Inn, responded to this review Dear Guest, Glad you enjoyed your stay with us. You enjoyed our hot breakfast. We are easy right off the road easy on and off. We are glad you stayed here we do have a lot of hotels to choose from. Hope you all come again and see us. Have a great summer.

"Best western Dumas Texas"

4

CHS10, oklahoma 29/06/2017

Stayed there during the week, reserved a king bed and they do have smoking rooms! Those are pretty hard to find nowadays. It was a really good value and I would stay there again!! The only drawback is limited parking.

bwwindsorinnHR, Front Office Manager at Best Western Windsor Inn, responded to this review Dear Guest, Glad we had a smoking room for you. True not very many hotel have smoking rooms we do a have a few. The parking is limited but we do have parking in the front area. Hope to see you in the future and have safe travels.

"Disappointed"

3

559tommyb, Mineola, United States 19/06/2017

Rooms were clean, the Motel Staff was nice and the breakfast was good. The hot tube was not hot at all, and there was no attempt to ever make repairs. I probably would stay at this location again because of the cost that was lower than the rest in town.

bwwindsorinnHR, Front Office Manager at Best Western Windsor Inn, responded to this review Dear guest, Thank you for the review. The temperature on the hot tub that is the temp we are allowed to have. Hopefully you will come back and stay with us.

"Excellent"

5

286walterr, Hewitt, United States 19/06/2017

The staff went out of their way to meet our needs! All staff were very courteous and helpful. They recommended a place to eat was very good. They had gluten free cereal for breakfast which was great for me!

bwwindsorinnHR, Front Office Manager at Best Western Windsor Inn, responded to this review Dear Guest, Thank you for the review. We are glad you enjoyed your stay with us. Hope to see in the future and stay with us again. Have a great summer.

"Literally got thrown out!"

1

rodriguezn422, Abilene, Texas 14/06/2017

After booking a 3 night stay w reservations.... one night paid by partial points and debit and another reservation w debit card, my spouse was thrown out because incompetent employee could not find second reservation! After trying to decide if we would stay despite the dirtiness and bugs that made up my mind to stay hotel across street! Awwww soooo much better!

BestWesternHotels, Corporate at Best Western Windsor Inn, responded to this review We are sorry to hear that your recent stay with us did not exceed your expectations. We appreciate your feedback and will use it to make improvements to offer guests a better experience in the future. We hope you will give us another chance and stay with us again. -Best Western Hotels & Resorts

"What A Disgusting Experience"

1

User 31/05/2017

If you're looking for a low cost hotel in Dumas, this is NOT the place to book. I'd give this place no stars if I could. To start, one of the receptionists at the front desk was unhelpful and unwilling to make accommodations like switching our room from a smoking room to non smoking. And as if the smell in our room wasn't frustrating enough, our room was infested with small beetles. I've attached a picture of what the desk looked like after one night.

BestWesternHotels, Corporate at Best Western Windsor Inn, responded to this review On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. - Best Western Hotels & Resorts

"Great visit"

4

User 19/05/2017

Great place to stop and relax while traveling. Very friendly service, clean motel, with a great restaurant next door. Indoor swimming pool. Room situated perfect for someone disabled - parking at the door. Thanks for making our stay a good one! Really good breakfast!

bwwindsorinnHR, Front Office Manager at Best Western Windsor Inn, responded to this review Dear guest, Thank you for your review, this is very helpful for us. Glad you had a good stay with us. Hope to see you all again to stay here with us and have safe travels.

"Home away from home"

5

User 16/05/2017

Great stay for area .. staff is very accommodating and helpful.......fair prices good location....decent internet.....breakfast typical coffee in room is ok.. coffee pots clean....not the a resort but after 12 hours of work great.

bwwindsorinnHR, Front Office Manager at Best Western Windsor Inn, responded to this review Dear guest, Thank you for your review, we love to hear from our guest. Glad we could make you feel at home, we do the best we can do to help our guest. Glad you enjoyed your stay with us. Hope to see you again in the future stay with us.

"Great place to stay"

5

robertkK9009MR, Liberty Hill, Texas 12/05/2017

When checking in we were presented a bag as a "Thank You" for staying at the hotel. It consisted of 2 bottles of water, some chips and crackers. It was very thoughtful and it took me by complete surprise. It was something a "Above & Beyond" any of our hotels stays here in the States. It impressed us enough to where we will work our travels so that our evening stop will be here.

bwwindsorinnHR, Front Office Manager at Best Western Windsor Inn, responded to this review Dear Guest, Thank you for your review. We like for our guest to feel at home sometimes after a long trip, would like to relax and get something to eat with this goody bag we call it can just help out a little before getting supper. Glad you had a good stay and hope to see you all in the future.

"A Great Value for A Great Hotel"

5

Lucinda S, Golden, United States 06/05/2017

Friendly staff, comfortable beds, nice amenities, great, full breakfast buffet, very clean....and if you prefer a smoking room you can still get one. This tells me that they still try to accommodate all guests. Would stay here again, definitely.

bwwindsorinnHR, Front Office Manager at Best Western Windsor Inn, responded to this review Dear guest, Thank you for your review, glad we were able to serve all your needs. We try to please all our guest as best as we can. Hope to see you in the future again. Have awonderful trip.

"Storm in the Panhandle"

4

JOE H, Lakewood, Colorado, USA 27/03/2017

Caught in another storm, they are frequent in this area, tired and needed a place to rest. The Best Western in Dumas was selected, a room was available, and as a rewards member used points to stay. Happy to have a safe, quiet place to sleep. should have stayed in bed longer as getting to Raton Pass early did not help, pass was closed waited 7 hours for it to open, hung out at another Best Western until the pass opened.

bwwindsorinnHR, Front Office Manager at Best Western Windsor Inn, responded to this review Dear Guest, Thank you for your review, yes in the Panhandle don't know what to expect glad you had a nice stay us and hope to see you again in our area. Maybe when there is no storms. Have safe travels.

"Friendly staff, generally clean, good rate."

3

pwbiodiesel, Denver, Colorado 19/03/2017

Front desk staff were helpful and courteous. The hotel was generally clean and tidy. The exception to this was a dirty desk chair in our room (see photo). Also, the door to our room would not self close/ lock without forcing it. Linens were clean, and the room felt clean, other than the chair. The hot tub was broken and the exercise room wad closed for renovation. I would stay here again, without hesitation.

bwwindsorinnHR, Front Office Manager at Best Western Windsor Inn, responded to this review Dear Guest, Thank you for taking your time for the review. Glad you enjoy your stay with us. Glad you will return to our hotel and stay with us again.

"Friendly staff and great breakfast!"

5

Houstonmac, Houston 12/03/2017

Very friendly staff with a great breakfast and nice, clean rooms. The beds were comfortable and we slept well. This was a perfect place to stop on our way to Colorado. We would definitely stop here again.

bwwindsorinnHR, Front Office Manager at Best Western Windsor Inn, responded to this review Dear Guest, Thank you for the review. Glad your stay was comfortable with us and hope you stay with again. Have a great vacation.

"Very Nice "

5

BellaAng, Chicago, Illinois 07/03/2017

Came to visit Family here in Dumas with my husband and after a thorough review of many hotel options i chose Best Western in Dumas, Tx. Upon arrival i was greeted by front desk clerk Natalie she was very nice. Check in was quick.. i had a room with 2 beds . All the employees who i encountered were very nice. It was very clean so was the rest of the hotel. Then i was pleasantly suprised with they're hot breakfast. I would definitely recommend to anyone and look forward to coming back and staying at the Best Western of Dumas, Tx.

bwwindsorinnHR, Front Office Manager at Best Western Windsor Inn, responded to this review Dear Guest, We are glad you chose our hotel. There is a lot to choose from. We are glad to help you all in any way we can after all a long trip you all had. Hope to see you all again in the future.

"Second look"

4

S1885VIrichardb, Phillips, Wisconsin 17/02/2017

The room was clean and comfortable, with the exception of the soiled carpet. The breakfast and its presentation was very good. The location to restaurants was convenient. Parking was ample and allowed parking for trucks.

bwwindsorinnHR, Front Office Manager at BEST WESTERN Windsor Inn, responded to this review Dear Guest, Thank you for your review. We are glad you choose our hotel. We do have a full hot breakfast which you did enjoy, have a good parking on the north side for the big trucks. Thank you again and hope to see you here again.

"Over the Top Service"

5

James A, Lam Luk Ka, Thailand 09/11/2016

I arrived late, but my room reservation was still being held (last king bed left on ground floor). The room was very nice and the bed was nice and firm and was not worn out with the typical hotel sway on the side of the bed from people sitting on it. I slept really well. To be honest, there was a small problem in the toilet, but the staff took care of it immediately and then went beyond the requirement to improve my stay. Really great ownership and management. The breakfast was outstanding. I was on the road and staying in different hotels for almost the whole month of July 2016. They provided one of the best breakfasts that I had during the whole trip. They provided a hot breakfast buffet and the food was very good.

bwwindsorinnHR, Front Office Manager at BEST WESTERN Windsor Inn, responded to this review Dear Guest, Thank you for your recent stay. We are delighted that all went well. Hope you and your family have a safe and Happy Holiday. come again soon.

"good place to stop"

4

john p, Aspen, Colorado 07/11/2016

the hotel is very convenient between Colorado and dallas. the staff is great and very friendly. the hotel is very clean and pet friendly. they give you a goody bag when you check in filled with water and snacks. the breakfast buffet is good.

bwwindsorinnHR, Front Office Manager at BEST WESTERN Windsor Inn, responded to this review Dear guest, Thank you for your recent stay. We are happy to have you and sincerely appreciate the review. We look forward to serving you again. Happy Holidays from our Best Western Staff.

"Clean newer room!"

4

suzeeeq2016, Pueblo, Colorado 05/10/2016

This hotel was great for the price. The room we stayed in was very clean. The staff were very friendly. I had no complaints during my stay. After a long day on the road, this was a relaxing stop. We were able to walk to a few restaurants nearby.

bwwindsorinnHR, Front Office Manager at BEST WESTERN Windsor Inn, responded to this review Dear guest, Thank you for your recent stay with us. With so many choices here in Dumas, we are delighted you chose our hotel for your accommodations. We look forward to serving you again.

"Great value clean room! Pet Friendly."

5

User 01/09/2016

Road trip to Colorado from Florida. Looking for pet friendly hotels. Travel with 2 little Yorkies. Usually stay at La Quinta's but the Best Westerns on this trip seem to have better rates. Our room was very comfortable and clean with a super great shower. 10 or 15$ pet fee (husband can't remember and he checked us in) $20 pet deposit which is refundable after an inspection at checkout. We passed the inspection after a really detailed inspection! Not much of an area for walking the dogs but the room was well worth the stay.

bwwindsorinnHR, Front Office Manager at BEST WESTERN Windsor Inn, responded to this review Dear Guest, We are delighted that you enjoyed your stay. Our guests with their pets are always welcome as pets are a very big part of most people lives. Thanks again and we look forward to serving you again soon.

"Starting to show its age"

4

OldArmySoldier, Garland, Texas 15/08/2016

We have used this motel on every trip from Texas to Colorado and back for years. The staff have always been friendly and helpful. The rooms are always clean. The free breakfast is better than many. Unfortunately, the motel decor, furnishings, and bathrooms are showing their age. There are newer motels now in town. The owner needs to update this facility to complete with the newer motels.

bwwindsorinnHR, Front Office Manager at BEST WESTERN Windsor Inn, responded to this review Dear Guest, We really appreciate your input. All comments are taken into consideration. We value your opinion as this helps us to better serve you. Thanks again for being a loyal guest.

"Great sleep!"

4

KU71, Wharton, Texas 08/08/2016

Liked the convenience of parking by the door of the room. The room was clean and quiet. Comfortable bed. The breakfast was better than the typical free breakfast. Indoor pool looks nice. The staff was very accommodating, really made me feel like they appreciated my business. Would definitely stay again. No complaints.

bwwindsorinnHR, Front Office Manager at BEST WESTERN Windsor Inn, responded to this review Dear Guest, Thank you for your recent stay with us. We love to share positive reviews with our staff. This is what we are here for. All reviews are shared with our staff to help us improve our service to you. We look forward to serving you again in the future.

"Bugs"

3

Nancy S, Marietta, United States 08/08/2016

There was a note left in the room that because of so much moisture that they had received recently, they have had an overabundance of bugs in the room. And they did. There were bugs everywhere except the bed -- thankfully.

bwwindsorinnHR, Front Office Manager at BEST WESTERN Windsor Inn, responded to this review Dear Guest, Thank you for your review. Yes unfortunately we do have an overabundance of beetles this time of year. We have since replaced the weather stripping to that door to help with this situation. Thanks again for your comments, as this helps us improve our service to you.

"clean, nice place to stay"

5

Cheryl G, Katy, United States 07/08/2016

nice service, very clean place, clean area for breakfasat, no complaints! Staff made sure breakfast food items were replinished, and made sure area was neat and clean. Gave a "goodie bag" as a thank you upon check in, that was a nice touch. Room was clean.

bwwindsorinnHR, Front Office Manager at BEST WESTERN Windsor Inn, responded to this review Dear Guest, Thank you for your recent stay at our hotel. We appreciate all reviews so much, as this helps us improve our service to you. We look forward to serving you again in the future.

"Wow! Excellent people and treatment! "

5

wadecash, Waller, Texas 07/08/2016

We were in Amarillo at 1am and everything was booked due to a rodeo ???? So here I am traveling for our family ran business, wife and kids with me, 1 am and no where to go. I called around and thankfully the BestWestern in Dumas had one room left! We pulled in at 2am. They were ready for us. The front office person was super sweet and took care of us quickly. They even gave us a welcome bag (two bottles of water, bag of chips & and two packs of lance peanut butter crackers - my fav!). By 2:30am we were all crashed. Woke up at 8:50.... Breakfast ends at 9... I scramble. Heading to the lobby quickly. What do I find? Another kind sweet person working the breakfast bar. She say, "we leave it out a little longer on Sunday's." Yes!!! Everyone has been kind, courteous and professional! Indoor pool is nice. Lobby is nice. Rooms are nice! Love the experience! We will be back!

bwwindsorinnHR, Front Office Manager at BEST WESTERN Windsor Inn, responded to this review Dear Guest, You have made our day with your kind review. We are so pleased that we were able to accommodate you. Please come again soon.

"Awesome"

5

User 07/08/2016

Very clean, great service, recently remodeled, awesome breakfast, economical. Pool was clean and they even had a steam room. No bikers. Quiet. Room didn't smell and sheets were new. Carpet was new. Great place for families to stay.

bwwindsorinnHR, Front Office Manager at BEST WESTERN Windsor Inn, responded to this review Dear Guest, Thank you for your review. Our staff really enjoy all of the positive reviews we receive. We like to share all reviews with our staff, as this helps us improve our service to you. Have a great summer.

"Nice & Clean! Pleasant stay"

4

rockwood19, houston 31/07/2016

We were pleasantly surprised. The room & bathroom was spotless. The hotel & grounds were clean & maintained. The staff pleasant & helpful. Free brkfst. The only note of improvement would be pillows. Very lumpy. But overall pleasant stay. They offer AAA discount so their rate was better than most in town. Recommend

"What a pleasant surprise!!!"

5

User 30/07/2016

My husband and I stopped here on the way back home and didn't expect such a wonderful room... apparently the hotel has been renovated top to bottom...and it showed..but more importantly the staff was wonderful at check..and the breakfast..and to check out..you could tell the place is managed with pride. Thanks for a wonderful stay. We travel for business too so we see at lot of hotels..so consider this when reading this review..

"Nice"

4

Nikki R, Belton, Texas 29/07/2016

Price was good, we just needed a place to sleep after hours of driving, Front desk staff was very nice at 2 a.m. The breakfast was very good and coffee was great (I may be biased....I was exhausted still...lol) The rooms were clean...beds might be a little hard for some, but not bad enough for me to think of complaining! Over all, a good place to stay.

bwwindsorinnHR, Front Office Manager at BEST WESTERN Windsor Inn, responded to this review Dear Guest, Thank you for your review. We are very pleased you enjoyed your stay. We look forward to serving you again.

"Room comes with free roaches"

1

rachelmshort, Euless, Texas 23/07/2016

Checked into this hotel as a stop over from Colorado Springs to Dallas. Wish I hadn't as there were at least 6 dead roaches in the room. The room smelled like some sort of weird medicine and there were empty water bottles and candy wrappers on the side of the bed (I guess housekeeping skipped this room). I was afraid to walk on the carpet in my bare feet. Take my advise and avoid this motel at all costs. I understand that this isn't a 5 star hotel, but I expect a room without roaches at the very least. I mean.... come on!!

"Not Good."

2

FtWorthDee, Ft Worth 19/07/2016

It is very old and outdated. Best Western used to be a sign of quality. This motel is along the lines of a Budget hotel. Overpriced and worn out. Stained tub, chipped and peeling wood in bathroom. Could not close the bathroom door sitting on toilet it was that small. The air conditioner NEVER stopped making clanking, wheezing noise even when it cycled off. This continued unstopped all night long. I barely slept. Front desk never asked how our stay was so I guess I will let them know on Tripadvisor. The breakfast was good and the room was clean.

bwwindsorinnHR, Front Office Manager at BEST WESTERN Windsor Inn, responded to this review We apologize for the inconvenience you have experience at our hotel. We would greatly appreciate it if you would let us know which room you stayed in so that we may correct the problems. Our rooms are all inspected periodically and we take pride in our hotel. Please contact the hotel at the earliest convenience.

"Many nights here"

5

Tom D, Houston, United States 11/07/2016

We have stayed here many times on or way to Colorado and feel like it's a great value. I like the town and what it has to offer and will plan to stay here in the future. I've never had problems with noise and have always had a good night's sleep.

bwwindsorinnHR, Front Office Manager at BEST WESTERN Windsor Inn, responded to this review Dear guest, We are pleased you enjoyed your stay with us. We look forward serving you in the future.

"Last minute room "

5

scott p, dallas, Texas, USA 25/06/2016

We were inmost way back from Vail and needed a room because we were getting tired from driving through storms. It was the only room left in town. And it is OUTSTANDING! Great pillows and comfortable mattresses. There is cable tv, wi/fi and breakfast. Great stuff! We will stay here again in future road trips to and from Vail, Colorado.

bwwindsorinnHR, Front Office Manager at BEST WESTERN Windsor Inn, responded to this review Dear Guest, WE are so pleased that you had a great night stay. That is our goal in the hospitality business. We look forward to serving you again in the future.

"Best Western is the Best!"

5

Patricia M, Pueblo, United States 21/06/2016

We have had all excellent stays at this chain of motels. The staff is professional and customer service is tops! The continental breakfast is convenient as we like to get right back on the road in the mornings. Everything is always clean and it refreshes us to stay at the Best Western Motels.

bwwindsorinnHR, Front Office Manager at BEST WESTERN Windsor Inn, responded to this review Dear Guest, thank you for your review. Your feedback is very important to us. We hope to serve you again soon.

"Best Western Dumas, TX"

5

411Charley, Indialantic 03/06/2016

This hotel has exterior entrances and we prefer interior, but otherwise everything was excellent. The pool area is especially nice. The variety of breakfast items was very good and the quality was first rate. The room was as nice as one could hope for and the internet service was great.

bwwindsorinnHR, Front Office Manager at BEST WESTERN Windsor Inn, responded to this review Dear Guest, Thank you for your stay. We value your feedback and appreciate your business. Thanks again for a great review.

"Great place to stop"

5

User 19/05/2016

clean rooms...large rooms...comfy beds. spacious breakfast area and great food. Easy to get to even with traffic. Not far from dining places. Treat customer like they belong there. Handed out an appreciation bag with was wonderful. Loved the bottles of water

bwwindsorinnHR, Front Office Manager at BEST WESTERN Windsor Inn, responded to this review Thank you for your review. Our staff is so pleased you enjoyed your stay and hope that we may serve you again in the future.

"Don't stay in the last available room"

1

Haysmith, Fort Collins, Colorado 11/05/2016

The Best western in Dumas, Texas has a 4 star rating. When we called to make a reservation, we were told there was one room left. We booked it. Big mistake! Room 223 is in an isolated part of the motel and close to the ice maker. The ice maker was extremely noisy causing us to face a long drive the next morning on very little sleep. In addition, the bathroom door jams and the person inside can not get out unless another person on the other side puts a shoulder to the door. It's as if it locks without engaging the locking mechanism. The pool contained the coldest and mirkiest water I've ever seen in a motel and the large ash tray with cigarette butts sitting out did not give the impression that the area was cleaned regularly or well maintained. We told the motel staff about the room problems and we were told they were working on some kind of compensation but we have not heard anything since we stayed there the night of May 9th. We have no idea what the rest of the motel was like and it might be fine but our advise is to ask questions prior to booking.

bwwindsorinnHR, Front Office Manager at BEST WESTERN Windsor Inn, responded to this review Dear guest, we appreciate your feedback. All comments are reviewed and taken into consideration.

"weary travellers"

5

Samual H, Pueblo West, United States 02/05/2016

years ago this hotel was just okay, now it's be updated and very nicely done. no complaints and will stay here again when this is our route of travel. we were given a little parcel containing bottles of water-snack crackers-chips. this was a very nice surprise after a long drive day.

bwwindsorinnHR, Front Office Manager at BEST WESTERN Windsor Inn, responded to this review Dear Guest, Thank you for you kind comments. We value your opinion and look forward to serving you again.

"Excellent for a quick stay as you travel."

4

Josh R, Raton, United States 22/04/2016

We used the Best Western in Dumas, Texas as we traveled through on business. It was a late night stay and the staff was extremely accommodating and helped us get situated even though it was around 3am in the morning. We needed a handicapped room, which they had, and were able to get both of our rooms fairly close. It was very clean and the beds felt like a dream at 3am! The quarters are a little tight for a wheelchair but they had all the necessary grab bars. We did have to move the bed over so one could get off the wheelchair but it was easily done. For a quick stay, it was clean and the staff was wonderful.

bwwindsorinnHR, Front Office Manager at BEST WESTERN Windsor Inn, responded to this review Thank you for your recent stay, we value your feedback and look forward to serving you again

"Travel"

4

User 07/04/2016

Nice to stay will stay again! Comfy clean. Good breakfast. Hot tub and pool were great! Staff was welcoming and friendly. Good price for budgets and discounts for AARP and best Western member. WiFi connection is good.

bwwindsorinnHR, General Manager at BEST WESTERN Windsor Inn, responded to this review Thank you for your recent stay with us. Our staff is very pleased that you enjoyed your stay. We look forward to serving you again in the future.

"Nice stop"

4

User 07/04/2016

A good clean, friendly place to stop between long drives. They provided us with a thank you bag with water and goodies, and we're helpful. The pool was great and the beds were very comfortable. I will stay here again next time through

bwwindsorinnHR, General Manager at BEST WESTERN Windsor Inn, responded to this review Thank you for your stay with us. Our staff is very pleased you enjoyed your stay. We look forward in serving you again

"Best Texas waffles"

5

John G, Colorado Springs, United States 23/03/2016

I love this hotel. I've stayed many times over the past 10 years on trips between Colorado Springs and Ft. Worth. And this time I had my grandkids! Texas waffles and a full breakfast bar are great. And a wonderful swimming pool and hot tub.

bwwindsorinnHR, Front Office Manager at BEST WESTERN Windsor Inn, responded to this review Thank you for your recent stay with us. Our staff is very pleased you enjoyed your stay. We look forward in serving you again.

"Definitely coming back!!!"

5

User 03/03/2016

So helpful. So nice. Great food. Nice clean rooms. Amazing indoor pool and hottub with a sauna! They gladly took us in after the econo lodge was so gross and disrespectful! I will definitely be staying here again next time im in town!!!:)

bwwindsorinnHR, Front Office Manager at BEST WESTERN Windsor Inn, responded to this review Thank you for your review. Here at our hotel we take into consideration special circumstances and do our best to accommodate everyone. Our guests are our priority. Have a great day.

"Beautiful Hotel!"

5

Brandy J, Wichita, United States 22/02/2016

This hotel is beautiful and updated. Has a wonderful staff who go above and beyond to ensure your stay is comfortable. If you visit this hotel you must try out the beautiful pool and Jacuzzi! If I am ever in Dumas, TX again I will for sure stay at this property!

bwwindsorinnHR, Front Office Manager at BEST WESTERN Windsor Inn, responded to this review Thank you for your recent stay. Our staff is very pleased that you enjoyed your stay. We look forward to serving you again in the future.

"Very nice and affordable"

5

Robert D, Napoleonville, Louisiana 27/12/2015

Stayed one night on our way back from Wyoming. Looks to be a new hotel or a very new remodel from a different brand. Was able to get the type of room we wanted at a very reasonable rate. Office staff was very friendly and accommodating. Our room was spacious and very clean and comfortable. Would definitely stay here again. Highway traffic would somewhat loud but most the hotels in Dumas are on the highway so you would probably experience the same noise level at these. There was also a full hot breakfast in the morning, not just coffee and danish.

bwwindsorinnHR, Front Office Manager at BEST WESTERN Windsor Inn, responded to this review Dear guest, Thank you for your review. We are so pleased to have you stay with us. Please come again soon and have a Great holiday season.

"Very Helpful and Kind"

5

Jared F, Yuma, Colorado 14/12/2015

I was in a car accident up the road and all the employees were very kind and helpful with the locations of the services I needed to get me back home and even accommodated my loyal dog. In a time of need they helped me when I was feeling hopeless.

bwwindsorinnHR, Front Office Manager at BEST WESTERN Windsor Inn, responded to this review Thank you for your kind review. We are so pleased you made it home safely. We hope you come again soon under better circumstances.

"THankful for going above and beyond!!!"

4

52spoil, Webster City, Iowa 25/11/2015

While visiting family in Texas. I had a meeting which I would not have been able to make because of flat tire. The maintenance gentleman brought to my attention trying to get a compressor to remedy, not having this he talked with front desk who recommended coffey tire they called them and they came to the hotel filled my tire (no charge). The front desk person saw my concern to get to my meeting and graciously gave me a ride to the meeting and was there when I was finished! Way beyond good service in my opinion heartfelt. Coffey tire fixed my tire with a very reasonable price and fast service. The room was comfortable and clean having everything I needed The pool and hot tub looked nice and the breakfast was full of options.

bwwindsorinnHR, Front Office Manager at BEST WESTERN Windsor Inn, responded to this review Dear Guest, Thank you for your recent stay and comments on our staff. WE are very pleased to hear such praises for our staff and hotel. We look forward to serving you again in the future.

bwwindsorinnHR, Front Office Manager at BEST WESTERN Windsor Inn, responded to this review Thank you for your review. Our staff is so pleased that you enjoyed your stay. You made our day.

"Long Day"

3

SherryH334, Muldrow, Oklahoma, United States 27/10/2015

We had been driving all day & it was 8 pm when we arrived, very tired & ready to relax. The staff was pleasant & helpful in getting us checked & we were given a goody bag of waters, crackers & chips. I foolishly booked a smoking room & even though the staff offered to change rooms for us, I declined since it was nippy & my husband smokes a pipe. The smell was awful. There were cigarette burns in the bedspread, which was unsightly but I assume they don't want to waste a new one to get burn holes in again (which I understand). On getting to our room, there was a huge oil truck (?) in the parking lot blocking all traffic so we had to wait for them to finish whatever they were doing to get a parking space. (I know it isn't the hotels fault, and no we did not report it to the desk). There were flies in the room, seemed every time we killed one 2 more would appear. But the bed was comfortable & the water pressure was the best we've ever experienced in any hotel.

bwwindsorinnHR, Front Office Manager at BEST WESTERN Windsor Inn, responded to this review Dear guest. Thank you for your recent stay with us. I want to apologize for not meeting your expectations. We always encourage our guests to let us know if there is any thing that we may do to improve your stay. We want every stay to be a relaxing and enjoyable one. Please do not hesitate to let us know at the time of your stay what it is that we may assist you with or any issues that need to be addressed. We will gladly take care of that for you. Our goal is to take care of our guests and achieve 100% satisfaction.. We look forward to serving you again.

"Pleasant and Clean Place to Stay in Dumas"

4

GracieG2015, Austin, Texas 20/10/2015

We stopped at the Best Western in the early evening without a reservation. Vera greeted very nicely and efficiently. We have a dog so many hotels reject you immediately. But, Vera told us that BW accepts dogs but there is a $15 fee. There is also a $20 deposit put on your credit card but it is removed in the morning (of course, you can't do any damage to the room). AARP and AAA discounts are available too. Vera gave us a room on the first floor which is very helpful if you have dog. The doors exit to the parking area. This, too, is great if you have to walk your dog early in the morning. Breakfast is offered with eggs, bread, rolls, waffles, juice, yoghurt, etc. Our room was large with clean furniture and no smell of chemicals or smoke. Despite its location on the highway, our room was quiet. Had a great night's sleep and ready to hit the road for the next leg of our trip.

bwwindsorinnHR, Front Office Manager at BEST WESTERN Windsor Inn, responded to this review Thank you for your review. We are very pleased to hear that you enjoyed your stay. As always guests are welcome with their pets. We look forward to serving you again in the future.

"Nice People/Satisifactory Stay"

4

Lisa E, Aurora, Colorado 12/10/2015

This Best Western is a fine stop on the way from Denver to Dallas - basically right in the middle. We rolled in kind of late, but the desk clerk was incredibly pleasant for that time of night. She even gave us a "goodie bag" with some vending machine snacks and water bottles, which I thought was a nice touch. The room was a typical room, but was nice and clean. Breakfast was fine, not exotic mind you, but for a stop on the road, a very pleasant overnight.

bwwindsorinnHR, Front Office Manager at BEST WESTERN Windsor Inn, responded to this review Thank you for your review. We value you opinion. We look forward to serving you again.

"Response to Your Inquiry"

3

Lawrence D, Arvada. Colorado, United States 05/10/2015

Clean, comfortable, but a bit overpriced for a one-night stay. . No discounts offered. Long wait for check-in. Didn't use pool or hot tub because room is open to lobby. Would prefer a bit more privacy.

bwwindsorinnHR, Front Office Manager at BEST WESTERN Windsor Inn, responded to this review Thank you for your review. We appreciate your business. We offer a variety of discounts such as AAA, AARP, government discount. I do apologize that one was not given to you at the time of your stay. This is very helpful information as we use this to improve our services to you our guest. I hope that you continue to use our brand and come again soon.

"Nice, Clean, Great Location and friendly Staff!"

5

User 02/10/2015

Our room was nice and clean with comfy beds. During our stay we were able to enjoy the pool which was very clean. The breakfast was amazing with several options! This will definitely be our "go to" hotel when we're in town.

bwwindsorinnHR, Front Office Manager at BEST WESTERN Windsor Inn, responded to this review Thank you for your recent stay. We are so pleased that you enjoyed your stay. We look forward to serving you again.

"Nice enough, but not for the price!"

3

Swarty10, Clayton, New Mexico 28/09/2015

The internet price said $63.20 USD. This and the reviews stating it was a clean room are why I booked. I asked for a medical rate, was told they'd see what they can do, and booked two weeks in advance. We checked in on September 3rd to a $94.92 room with the supposed medical discount! I understand taxes aren't listed on the website, but this is a huge discrepancy! Fortunately my surgery wasn't until the next day because we were put on the second floor, again wouldn't be an issue except the whole medical reason... Some of the work crews who were also staying there decided 10:00 pm is the ideal time to sit outside and curse each other out. Plus side the rooms were clean, and would have been right for $63.20, but a toilet that runs all night, and loud neighbors aren't as easily overlooked for almost $100.00!

bwwindsorinnHR, Front Office Manager at BEST WESTERN Windsor Inn, responded to this review Thank you for your recent stay. We do appreciate your business. I do regret the inconvenience you experienced during your stay. All feedback is very valuable to us as this is a good example for us to pay closer attention as far as what room to give our travelers versus our workers that come thru here. Both are very important and equally valuable to us.. As far as rates, they do fluctuate through out the year. Some special discounted rates are available on-line only. Please accept my most sincerest apology and thank you again for your review.

"Great Hotel "

5

Pastorchaz, Denver, Colorado, United States 28/09/2015

This was an awesome hotel. The room was clean, the bed was great, and the staff could not have been nicer. The indoor pool was clean and both the pool and the hot tub had power lifts for the handicapped, and they worked without any hassle.

bwwindsorinnHR, Front Office Manager at BEST WESTERN Windsor Inn, responded to this review We are so pleased you enjoyed your stay and we were able to accommodate you. We look forward to serving you again soon.

"A Welcome Surprise"

5

TXtoColorado, Fort Worth, Texas 27/09/2015

Really enjoyed staying here, it was clean and quiet and every aspect of our stay was nice. Check in was friendly and quick, got a goody bag that was welcome, the room was well appointed and comfortable, the breakfast was delicious and appreciated. Would recommend this motel to anyone traveling through Dumas.

bwwindsorinnHR, Front Office Manager at BEST WESTERN Windsor Inn, responded to this review Thank you for your feed back. We value your opinion and look forward to serving you again.