Company FAQ

We strive to make your experience with PulseTV as enjoyable of an experience as possible and have provided this quick & easy page of answers to the most commonly asked questions by our customers to help find the answer(s) you are looking for. Of course, if you are unable to find the information you are looking for, please feel free to contact us we're here to help.

Q. Where can I find answers to questions about a specific product?

We update our product pages with important FAQ information as it becomes available, so the best source of information about a specific product can be found by searching for the product on our site and viewing the results. If a product has an FAQ specific to it, it will appear on this page. If you have a specific question on a product feel free to contact our customer service department by clicking here to Create a Customer Service Ticket and we will help you to the best of our ability.

Q. Is your website secure?

Q. What credit cards do you accept?

We currently accept Visa, MasterCard, American Express and Discover. All payments are in US funds only and will not be billed until the time of shipment. * Please take note that you will also see us listed on your credit card statement under our website name www.PulseTV.com

Q. Do you take PayPal?

Yes we do! You will see the PayPal payment option when you check out. However, we do not receive your Billing and Shipping information from PayPal so we need you to provide that information to us please.

(Sorry, we cannot process PayPal orders over the phone)

Q. Can I pay by check or money order?

Q. Can I place my order by phone?

Sure, again our website is safe & secure but if you prefer to order by phone we completely understand and are available to take your order at 800-711-1361. Phone orders can be placed 24 hours - Every Day. (please have your credit card ready when calling).

Q. Do you charge tax?

Since we are located in Illinois we are required to charge state sales tax for Illinois residents. This is automatically calculated when you check out.

Q. How does PulseTV ship its orders?

Below is a listing of our current shipping methods:
(During the Christmas Season other options may become available)

Provided that the items are in stock, most orders will ship within 1-2 business days.

Standard Mail:

We can ship most items to a PO Box. If we determine that an item cannot be shipped to a PO Box, we will contact you for a physical shipping address.

Priority Mail:

We can ship most items to APO/FPO destinations via Priority mail.

Orders are shipped via Priority Mail.

Carrier restrictions may prevent some items from being shipped.

HOLIDAY DELIVERY NOT GUARANTEED.

FedEx Ground:

48 Contiguous United States only.

No P.O. Boxes.

No APO/FPO destinations.

Canada:

All payments are in US funds only.

Some products may not be eligible for Canada shipping.

International:

All payments are in US funds only.

Some products may not be eligible for International shipping.

PulseTV Shipping
Delivery times in Business Days

Method

Destination

Est. Time

Standard Mail

United States

5-10 days

Priority Mail

United States

3-5 days

FedEx Ground

United States

3-7 days

Canada

Canada

7-18 days

International Shipping

Foreign

4-6 weeks

For orders outside of the United States:

Please note that all payments are in US funds only.

Our Shipping and Handling costs do not include any additional Customs and/or Duties that may be charged by your local government. Please check local laws and limitations where applicable before making your ordering decision.

Unfortunately, there are a limited number of countries we are currently unable to ship to outside the US due to a history of either high credit card fraud or poor postal delivery results.

Q. What are your shipping charges?

There is a $2.00 handling fee on each order (flat rate for any number of items). You only pay actual Shipping costs which are based on package size and weight.

You can estimate costs by adding items to your cart and clicking the button on the basket page (this includes handling fee listed above).

For deliveries outside the USA. Cost will vary based on Country selected.

Please note: Any postage/fees Due from refused or unclaimed packages returned to us will be deducted from your refund.

Q. Why are your shipping & handling charges so high?

Please understand we use a third party fulfillment house in Illinois, which means we hire an outside company to store our products and ship our orders for us. We are charged by them on a per item basis. The Terms Shipping and Handling refer to the USPS or UPS postage, the cost of the shipping of the product to our warehouses, the bank charges to process credit cards or checks, the price of the label, packaging and packing slips. We've actually reduced our costs based on our customer feedback and will continue to keep them as low as we're reasonably able.

Q. What is your privacy policy?

Q. I am having trouble viewing text in one of your screens.

If you are having problems reading the description of the product due to an overlap with the picture, please hit "REFRESH" and it will be corrected.

Q. I completed my order but did not receive an email confirmation?

You should receive an email confirmation within an hour of placing your order. Not having received this email could indicate a problem receiving your order. Your confirmation email comes from orderdesk@pulsetv.com so first check your junk or bulk folder to see if it was delivered there by accident. You can click here to Create a Customer Service Ticket with your SL-XXXXXXXX confirmation number to request another copy. (please allow One (1) business day for a response from our Order Desk). You will automatically receive a separate shipment confirmation email to let you know when your order is on the way.

Q. Why did I receive more than 1 email confirmation?

Please disregard any additional confirmation emails received with the EXACT same SL-XXXXXXXX confirmation number shown. This will not cause order duplication and we apologize for any confusion. Should you receive a legitimate duplicate (two different confirmation numbers), please forward one of them to our orderdesk@pulsetv.com for review as soon as possible to prevent duplication.

Q. What is your Return Policy:

Q. What do I do if my order is incomplete, incorrect or damaged?

In the rare event that your order should arrive either incomplete, incorrect, or damaged we do guarantee we will promptly correct it for you. Just contact Customer Service below with the details and be sure to include your order number. You can get more information on Correcting An Order here.

Q. Can I buy 500 or 1000 of an item?

Possibly, we do have someone in charge of wholesale. Click here to fill out our Wholesaler Submission Form and someone will get back to you within 2 business days.

Q. What is this California Prop 65 all about?

CONTACT US

If the above information still does not answer your question, you can Contact our Customer Service Department here. We will get back to you as quickly as possible but please allow 1 business day to receive your response.

Or if you need immediate help you can contact us Toll Free by calling: 800-711-1361.