FAQs: An important addition to a company’s self service customer support

The term ‘FAQs’ stands for ‘frequently asked questions’. FAQs are also abbreviated as Q & A, which means questions and answers. Websites these days, put up FAQ pages so as to implement self-service for the customers. These pages eliminate the instances where the customers reach out to the agents with repetitive queries. They hence free the agents’ so that they can focus on more critical tasks eventually boosting their efficiency in the long run.

Whenever a business avails the services of a site that provides chat agents, it can have some of the most commonly asked queries answered by the assigned chat team. This effectively filters out those unnecessary phone calls asking the same questions over and over again. The main reason behind this instant query resolution is high-speed innovation in customer service provided by the live chat agents.

Example of FAQ

Whenever a company applies for a live chat service, the expert chat agents from the service provider study the company’s website. It helps to know about the overall goals of the business.

FAQ creation process:

i) The process starts with the consideration of the visitors’ perspective.

ii) Thereafter, all the relevant information is gathered so as to pile up the most commonly asked questions.

iii) FAQs are created to answer all the queries appropriately. Respective company websites are then provided with the FAQs.

Thorough study of the websites

FAQs provide a good knowledge source to the potential customers. They further benefit your website by allowing important search engines to pick up the extra content. From an operational point of view, it will also reduce the amount of routine daily inquiries a company has, leaving the staff to get on with other things.

Apart from enlightening and empowering the website visitors, FAQs effectively boost the agents’ efficiency. This further leads to an enhanced customer service, exactly what the customers want today!

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Established in 2005, Live Chat Agent has been a leading provider of 24 x 7 live chat service to business from varied industries and all over the globe. We excel at lead generation, customer service, and post-sales support chat services.

Our live chat product offers all features that your business will need not only to engage with your audience but also help you generate more leads in real-time. If you do not someone to take care of your chats in-house, feel free to contact us.