Found this forum to late.. The warranty for my eXplorist 510 expired two weeks ago...

Russ

July 8, 201411:04 am

jgtechsupport

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flywire said
Does this mean that all 610 and 710 units have this problem?

Magellan does perfect work and has superior Quality Control, therefore; the answer to your problem is "Yes" to not only the 510 but also the 610 and 710.

Occasionally, we find an X10 that does not have this problem.

JG

JG Technical Support is part of Jungle Ghost Enterprises (JGE) in Wayne, NJ. JG created JGE in 2007 specifically as a Repair and Service Center Worldwide for Magellan Triton and the New Explorist X10 units. Contact: SKYPE ID: edosan_go.

July 8, 20149:21 am

flywire

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Does this mean that all 610 and 710 units have this problem?

July 8, 20148:48 am

jgtechsupport

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flywire said

JungleGhost said ... let Maggie tell us what the solution is.

So how do you identify the problem?

What is the fix?

#1 Identify the problem .. the batteries discharge when left in the unit turned off.

#2 Magellan has to redesign the PCB board and fix a component problem. Which they will won't.

JG

JG Technical Support is part of Jungle Ghost Enterprises (JGE) in Wayne, NJ. JG created JGE in 2007 specifically as a Repair and Service Center Worldwide for Magellan Triton and the New Explorist X10 units. Contact: SKYPE ID: edosan_go.

July 8, 20147:50 am

flywire

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JungleGhost said ... let Maggie tell us what the solution is.

So how do you identify the problem?

What is the fix?

November 21, 20122:39 pm

JungleGhost

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I thought that I would inform you that there has been a running dialogue between David Carr, Moderator of the Magellan Insider Forum and the members.

It addresses the Battery Drain issue. David is also a member of our group but I thought it fitting to post these snips from his website.

Message from Denis,

Have you ever contacted Jeff Caulfield concerning the power train issue in your GPS? Although my eX710 does have the power drain issue, my eX610 does not and I was told by Matt (Product Engineer/Product Manager), that this issue has been resolved. So, trying contacting Jeff and see if he is able to help you out.

Sooo David, what was the problem and can the solution be incorporated in the field?
JG

JG,

All I was told is that the power drain has been identified to a couple of manufacturing runs and that is has been corrected. I was also told that the software/firmware that is to be released in the next couple of months is going to further address some issues with the power meter and power system functionality. Other than that, I was given no specifics. However, Magellan is sending me a newer eX710 so that I can verify this information, because they know that I'm not going to tell you, or anyone else, that it is fixed until I can verify it with my own eyes.

Again, I will say that my eX610, which is a later run than my eX710, does not appear to have the issue.

David

Just as I have with Denis, I would recommend
contacting Jeff and letting him know your distain for this situation. I have no idea what he can do to help and please understand that he is on OUR side in all of this, but you never know what he might be able to do.

Also, please understand that I'm only passing on the information that I've been given and I waiting to see what I find out with the newer eX710 before I openly say one way or the other as to if this issue has been resolved.

David

Denis,

If I may make a suggestion here.

First, let David verify that the solution provided on the new units does indeed correct the drain problem.

Second, let Maggie tell us what the solution is. In this manner, we can determine if the problem can be fixed in the field. Please bear in mind that users under warranty are protected for replacements. Those not under warranty can open their units and do repairs because they are not violating any warranty.

Third, choice should be yours .. if the unit can be repaired in the field than this may represent a better solution than to exchange a unit for a refurbished unit. I say refurbished because the two production runs probably represents thousands of units.

The real problem goes to "day ONE" and it would be fullish to a manufacturer to do a recall on the product.

So for now, I would suggest patience on our side and "OPEN COMMUNICATIONS" FROM MAGELLAN ON THE PROBLEM. After all the consumer reported this problem over one year ago and Magellan said nothing.

So it is up to the actuarial people.

JG
P.S. Happy Thanksgiving to ALL.

Recommendation by phild3 (Phil)

The bottom line is IF A UNIT IS UNDER WARRANTY SEND IT BACK FOR REPLACEMENT NOW! To the average user it really doesn't matter what causes the problem, don't wait.

For older units out of warranty the units will have to be repaired by somebody besides Magellan.

EOF -- JG

JG is the Founder of Jungle Ghost Enterprises (JGE) in Wayne, NJ. He created JGE in 2007 specifically as a Repair and Service Center Worldwide for Magellan Triton and the New Explorist X10 units.

Comments

Concerning your inquiry on this website. Unfortunately, we do not respond to service questions posted in the comment section of this website. If you wish to have a member of our forum assist you with a solution then post a MESSAGE on this website. May we suggest, that you JOIN the Forum. MEMBERSHIP is FREE. Do a search for your problem. If you do not find the answer then please post your question under the appropriate section. Do not use the comments section or your inquiry will not be answered. Joining is free and in this manner, both we and our membership can provide solutions. This method will also help other members. Regards, JG