GB1596 - IT Senior Operator - Job Details

GB1596 - IT Senior Operator

Business Unit:Support Groups

Division:Information Technology

Department:Data Center Operations

Contract Type:Full Time

Area/Branches:Maidan Hawally

Closing Date:26-May-2016

About Gulf Bank

Gulf Bank was established in 1960 and has since progressed to becoming an
industry-leading financial services provider complemented by a large network of 55
branches strategically positioned in key locations across Kuwait.

The main groups of the Bank are Consumer Banking, Corporate Banking, International
Banking and Treasury.

Job Purpose:

To handle the day-to-day IT operations activities by following the computer operations procedure specific to every application systems and ensure that jobs are completed on time and as per schedule. To coach and educate junior operators and contribute to the overall performance of the shift.

Communication: Prepare proper shift hand/take over for the next shift / from the previous shift and continue from the point where left. In case of any issues which may arise during the day to day operations inform the appropriate support person responsible for the application/system and ensure communication reaches the supervisor. Follow up on the issue and escalate as required.

Monitoring: Monitor all the critical application systems and report any abnormalities noted.