Responses

We were disappointed to hear that you were not happy with your recent visit. We try hard to ensure a caring and professional approach at all times so we are sorry that you feel this was not your experience. When patients have any concerns at all about our services we encourage them to contact our confidential patient advice and liaison service (PALS) on 020 7349 8121 or by email on pals@rbht.nhs.uk. Acting on patient feedback helps us to improve our services.