Bait and Switch

Phoned ahead to verify insurance coverage details. Made time for the trip with my son. Entered the facility and noticed that customers were left to fend for themselves when choosing eyewear. It was messy and there was a wait. Once I got to speak with a "service rep" she advised me that they do not accept my insurance. Then she walked away. Wouldn't even apologize for giving me "incorrect" information over the phone. Went to Lunette Optic at Derby Street. Significantly better exam, service and selection.