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6 Culture The set of key values, beliefs, understandings, and norms that members of an organization share.

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7 Levels of Corporate Culture

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8 Visible Manifestations Symbols Stories Heroes Slogans Ceremonies

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9 Het Ui-kultuurmodel van Hofstede

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10 Environment and Culture A big influence on internal corporate culture is the external environment Cultures can vary widely across organizations Organizations within same industry reveal similar cultural characteristics

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11 Corporate Culture Adaptability Adaptive Culture Unadaptive Culture Visible Behavior Expressed Values Managers pay close attention to all their constituencies, especially customers, and initiate change when needed to serve their legitimate interests, even if it entails taking some risks. Managers care deeply about customers, stockholders, and employees. They strongly value people and processes that can create useful change (e.g., leadership initiatives up and down the management hierarchy). Managers tend to behave somewhat insularly, politically, and bureaucrati-cally. As a result, they do not change their strategies quickly to adjust to or take advantage of changes in their business environments. Managers care mainly about themsel-ves, their immediate work group, or some product (or technology) associated with that work group. They value the orderly and risk-reducing management process much more highly than leadership initiatives.

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12 Four types of Corporate Culture

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13 High-Performance Culture A culture that Is based on a solid organizational mission or purpose Embodies shared adaptive values that guide decisions and business practices, and Encourages individual employee ownership of both bottom-line results and the organization’s cultural backbone