4G mobile services available for British consumers and businesses for the first time ever today

Superfast service launches in 11major cities across the UK

4G network rollout to increase to 2,000 sq miles every month

Fibre Broadband from EE available to 11 million premises, with superfast speed typically ten times faster than standard broadband

New research reveals around three quarters of businesses (74%) are planning to adopt 4G within 12 months

30th October 2012. London. Superfast services are available for consumers and businesses for the first time ever today as EE, the UK’s most advanced digital communications company, launches its new 4G service in 11 cities.

The launch is set to offer a timely boost to the UK economy offering firms the opportunity to increase innovation, boost productivity and cut costs, as has been the experience of companies in countries such as the US, Sweden, Japan and Germanysince the technology was first introduced[1].

Today also marks the arrival of over 700 EE stores on high streets across the country in one of the biggest and fastest transformations in UK retail history.

Olaf Swantee, CEO at EE, said: “Today is a landmark day for our company, the UK mobile industry and, most importantly, the country’s businesses and consumers.

“But this is just the start as our 4G network will continue to grow stronger and wider by the day. We’re investing £1.5 billion in our network to be the first company to offer mobile 4G in the UK, alongside the biggest 3G network. Combined with our Fibre Broadband and revolutionary service model we have a pioneering and unique offer to customers across the UK – superfast speeds in the home, superfast speeds on the move and expert service on nearly every high street in Britain.”

The delivery of 4G and the company’s retail transformation has been underpinned by an intensive employee training programme as well as a comprehensive national IT infrastructure upgrade to ensure that EE customers receive expert service.

In its first phase, the 4G service is going live in Bristol, Birmingham, Cardiff, Edinburgh, Glasgow, Leeds, Liverpool, London, Manchester, Sheffield and Southampton. This will allow users to:

Access the web on the go in an instant

Download large email attachments quicker than ever

Watch live TV on the move without buffering

Download high-definition movies in minutes

Play live multiplayer games on the go

Make high quality video calls on the move

And today’s launch is just the start as 4G coverage from EE will expand by 2,000 square miles every month, both into new cities as well as providing denser coverage in existing areas. This means the service will be available in a further five cities before Christmas, with more cities and rural locations planned for 2013, and 98% of the population due to be covered by the end of 2014.

On average, 4G mobile coverage will be made available to around two million people in Britain every single month between now and the end of 2014, making this the fastest rollout of any UK network in history.

EE’s Fibre Broadband, typically ten times faster[2] in homes and offices, is available to 11 million premises from today as well. Ideal for households or small businesses with multiple devices, EE Fibre Broadband offers maximum download speeds of up to 76Mbps – allowing customers to stream HDTV, play online games, watch films on demand or quickly upload or download large files.

EE, T-Mobile and Orange customers will benefit from a new level of customer service, with 10,000 EE experts trained to serve and sell to customers in a new way, designed around specific handset types. These experts can be contacted over the phone, online, or in one of the 700 newly branded EE stores on the high street and in shopping centres.

4GEE plans come with unlimited minutes and texts as well as revolutionary and exciting new services, including EE Film, Clone Phone[3] and inclusive nationwide BT Wi-Fi.

4G and the benefits to business

The world’s first global study into 4G business benefits has been released today to mark EE’s UK launch.

The study reveals that:

74% of UK businesses intend to adopt 4G within 12 months

Newcastle’s business community is showing the strongest demand for 4G, with eight out of 10 Newcastle-based firms (85%) intending to roll out the superfast mobile service within 12 months

78% in London plan to do the same

CEOs and sales staff will be first in the business to use the new technology. The study noted a similar trend occurring in America.

British businesses expect 4G to help increase productivity (58%) and boost employee well-being and motivation (38%). The technology will also help firms compete through innovation - 50% want 4G so they can set up an internet connection quickly without having to wait for a fixed line to be installed. This is a boon for retailers wanting to set up a pop-up shop, or builders looking to set up a temporary office onsite.

EE is the UK’s most advanced digital communications company in Britain, providing mobile and fixed line services to 27 million customers, and from 30th October 2012 will become the first company in the UK to provide 4G mobile services alongside fixed-line Fibre.

EE is the company that runs the Orange and T-Mobile brands in the UK, and will be launching its new superfast 4G brand – EE on 30th October.

Its 4G service will cover a third of the population by the end of 2012 and its Fibre service will cover 50% of the population by the end of the year.

EE’s mobile service currently provides coverage to 99% of the population with 2G and 98% of the population with 3G.

Notes to editors

The 4G LTE business benefits study is made up of a report from Arthur D. Little and quantitative research from EE. . The study, based on 32 in-depth interviews with 4G LTE-enabled businesses worldwide and responses from over 1,200 business decision makers, marks today’s commercial launch of 4G. It gives British firms insights on how 4G can benefit their business. See footnotes for details.

Footnotes

Arthur D. Little’s report, The Business Benefits of 4G LTE, features quantitative and qualitative research, which took place during September 2012:

32 in-depth interviews with CIOs in the USA, Sweden, Japan and Germany

In addition to the report, EE conducted an online survey of 1,019 UK senior business decision makers

About Arthur D. Little

Founded in 1886 as the world’s first consulting firm, Arthur D. Little has continually transformed business thinking and practice by applying its expertise in the areas of strategy, technology and innovation. Today, Arthur D. Little helps companies to create growth, overcome strategic challenges, improve innovation capabilities, and increase efficiency and competitiveness in a globalised marketplace. Arthur D. Little has a global footprint in 20 countries with a network of over 1,000 people.

[1] The Business Benefits of 4G LTE report, from AD Little, details these benefits. For example, in the USA 76% of respondents agree 4G helps their firms innovate and jump ahead of the competition; 86% get more work done on the move with 4G; and 47% said 4G has saved their company money.

[2] Based on 58.5Mbps average speed for EE Fibre compared to the average speed of 5.9Mbps on ADSL Broadband (source: Aug Ofcom survey)