Billing dispute

Hi team

My number is (437) XXX XXXX

As I had to travel back to my home country for holidays, I called up the Fido call center and requested to keep my number in custody for a couple of months.

I was told that my number has been kept in the custody and around CAD 15 were recovered from me as an advance bill payment for this service and also was I assured that no more charges will be billed from me for next 2 months.

I was unpleasantly surprised to see Bill of around CAD 139 on account of roaming charges despite absolutely no usage of the service.

I am extremely unhappy and unwilling to pay such unethical charges hence kindly look into the matter and waive it off on priority.

Re: Billing dispute

I can totally understand that it can be a surprising situation to receive a bill higher than expected. Do you remember the exact date you set up the temporary suspension to retain the number, and for how long?

You can also get more information relating to the invoice amount by downloading the full bill details for review. You can check out the steps to do this here.