CarltonPosition Type ManagementSchedule Full-timeRelocation Yes At more than award-winning properties worldwide The Ritz-

Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us the experience stays with them As the premier worldwide provider of luxury experiences we set the standard for rare and special luxury service the world over We invite you to explore The Ritz-

Carlton JOB SUMMARY Leads and manages all day-to-day activities related to the sales function with a focus on building long-

term value-based customer relationships that enable achievement of property sales objectives Provdes support for sales activities for larger more complex accounts Monitors and manages against team booking goals and makes recommendations on booking goals of direct reports Creates opportunities to grow the account base through customer interactions CANDIDATE PROFILEEducation and Experience 2-

year degree from an accredited university in Business Administration Marketing Hotel and Restaurant Management or related major 8 years experience in the sales and marketing or related professional area OR4-

year bachelors degree in Business Administration Marketing Hotel and Restaurant Management or related major 6 years experience in the sales and marketing or related professional area CORE WORK ACTIVITIES Supporting Developing and Executing Sales Strategies Works with sales leader to ensure understanding of sales strategy and effective implementation of this strategy for the property Works with sales team to create and implement a sales plan addressing revenue customers and the market for the segment Assists with the development and implementation of promotions both internal and external Maximizing Revenue Provides positive and aggressive leadership to ensure maximum revenue potential e g sets example with personal booking goals Recommends booking goals for sales team members Managing Sales Activities Monitors all day to day activities of direct reports Approves space release for catering to maximize revenue DOS Group in the absence of a Business Evaluation Manager Participates in sales calls with members of sales team to acquire new business and or close on business Executes and supports the operational aspects of business booked e g generating proposal writing contract customer correspondence Analyzing and Reporting on Sales and Financial Data Analyzes market information by using sales systems and implements strategy to achieve propertys financial room and catering goals Assists Revenue Management with completing accurate six period projections Reviews guest satisfaction results to identify areas of improvement Building Successful Relationships Develops and manages relationships with key stakeholders both internal and external Works with Human Resources Engineering and Loss Prevention to ensure compliance with local state and federal regulations and or union requirements Attends customer events trade shows and sales missions to maintain build or develop key relationships with Ritz-

Carlton Global Sales Organization Managers and accounts Interacts with guests to obtain feedback on product quality and service levels Meets with guests to obtain feedback on quality of product e g guest rooms meeting facilities and equipment food and beverage service levels execution against contract and overall satisfaction Managing and Conducting Human Resource Activities Interviews and hires management and hourly employees with the appropriate skills to meet the business needs of the operation Utilizes all available on the job training tools for employees Displays leadership in guest hospitality exemplifies customer service and creates a positive example for guest relations Empowers employees to provide excellent customer service Observes service behaviors of employees and provides feedback to individuals Incorporates guest satisfaction as a component of department meetings with a focus on continuous improvement Additional Responsibilities Executes and supports the brands Customer Service Standards and propertys Brand Standards The Ritz-

Carlton is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture The Ritz-

Carlton does not discriminate on the basis of disability veteran status or any other basis protected under federal state or local laws Job Posting Oct AM

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