Web social media presents challenging knowledge management issues at
all levels – for individuals, organisations, communities, businesses
and governments. Knowledge management is the process of capturing,
developing, sharing, and effectively using organisational knowledge.
Web social media is different from traditional or industrial media
in many ways, including quality, reach, frequency, usability, immediacy,
and permanence. Such characteristics have made knowledge management on
web social media more challenging than ever before. Breakthroughs need
to be made on many technological bottlenecks, such as; i) how to gain
the capability of dealing with an incredible volume of information;
ii) how to overcome the difficulty of extracting relevant knowledge
from the information deluge; iii) how to not only manage information
but also make it productive; and iv) how to transit valuable information
into business value. The challenges and potential benefits of knowledge
management of web social media have attracted much attention from the
researchers to make many great achievements in recent years.

Your paper should be limited to a maximum of 8 pages in the IEEE
2-column format. All submitted papers will be reviewed by at least
2 program committee members on the basis of technical quality, relevance,
significance, and clarity. The workshop only accepts on-line submissions.
All accepted papers will be included in the Workshop Proceedings published
by the IEEE Computer Society Press.