CRM Project Leader

Start Date: 2002-01-01End Date: 2005-01-01

Worked at Eurocom Marketing's IT department. I integrated and implemented a CRM (Customer Relations Management) system. Analyzing users workflows, writing detailed requirements docs for the CRM system and eventually integrating and implementing the system.I also worked on ERP reports and performed various IT support + helpdesk roles.

QA Team Leader, ScaleIO

Start Date: 2013-09-01

EMC ScaleIO: Software-only server-based storage area network (SAN) that converges storage and compute resources to form a single-layer, enterprise-grade storage product. ScaleIO storage is elastic and delivers linearly scalable performance. Its scale-out server SAN architecture can grow from a few to thousands of servers.As QA TL I'm responsible for the following:Leading (and taking active part in) the End-2-End & Mgmt interfaces (Java / web / REST-API / vSphere plugin / CLI / SNMP / Authentication / AD) testing, both client and server side, on various OS platforms.QA owner of communications & support / troubleshooting activities with our internal partners, from other business units in EMC, during development stage various code drops.QA owner of the ScaleIO Community portal for our Free & Friction-less install base customers.Last but not least, working closely with PMs & Tech writers on User guide, general documentation and release notes on every major / minor release and service packs.Managing up to 7 QA engineers & Technical writers.