A CBT Nuggets Learner ("You" or "Your") accesses CBT Nuggets Content, during a valid subscription or access period, through a single user license that is connected to You, a named individual with a unique email address, and only You, for the term of Your subscription governed by this License Agreement. Accounts may purchase multiple licenses, and each single user license therein shall be assigned to a single specific individual for the term of the subscription governed by this License Agreement. Each and every CBT Nuggets Learner (single user license), and administrators of accounts, are expressly governed by the terms of this License Agreement.

SCOPE OF AGREEMENTS

This License Agreement outlines the obligations of the CBT Nuggets Learner while accessing CBT Nuggets Content. The provisions of this License Agreement shall prevail over any conflicting provisions in any Learner or administrator issued purchase order and/or terms and conditions.

Access to and use of CBT Nuggets Content is inextricably linked to the processing of personal data, outlined in our Privacy Policy (located at http://www.cbtnuggets.com/privacy). Your continued access and use of CBT Nuggets Content is dependent on Your continued acceptance of our Privacy Policy.

GRANT OF YOUR LICENSE

CBT Nuggets hereby grants You a revocable, non-transferable, non-assignable, non-exclusive, non-royalty bearing,non-sublicensable license to access and use CBT Nuggets Content within reasonable usage limits. Any purported assignment or transfer of this license is a violation of this License Agreement and shall be null and void and of no force and effect.

You MAY NOT capture, copy, reproduce, disclose, publish, reverse engineer, translate, port, modify, or make derivative works of the Content in any form, in whole or in part, without the express prior written authorization of CBT Nuggets.

You MUST strictly adhere to this License Agreement and promptly remedy any violation.

INTELLECTUAL PROPERTY RIGHT

All right, title, and interest in and to the CBT Nuggets Content, and any derivative works thereof is expressly reserved by CBT Nuggets. CBT Nuggets Content is proprietary material which is protected under United States and international law.

Any action or attempt to steal, misappropriate, pirate, or otherwise violate Section 2.2, is a violation of this License Agreement and shall be grounds for Termination of this License Agreement and all other agreements between You and CBT Nuggets.

TERMINATION OF YOUR LICENSE

Any violation(s) of Sections 2.1, 2.2, 2.3, 3.2, or 7.3 shall be grounds for Termination.

CBT Nuggets reserves the right to determine whether a violation of this License Agreement has occurred. Failure to cooperate with any investigation of a suspected violation shall be considered a violation and shall be grounds for Termination.

Upon Termination, CBT Nuggets shall not refund any amounts You previously paid to CBT Nuggets.

DISCLAIMER OF WARRANTY

CBT Nuggets Content is provided to You on an “AS IS” and “WITH ALL FAULTS” basis.

ALL WARRANTIES OF MERCHANTABILITY, TITLE, FITNESS FOR ANY PARTICULAR PURPOSE, AND ANY ANALOGUE THEREOF, ARE HEREBY EXPRESSLY DISCLAIMED.

LIMITATIONS OF LIABILITY

IN NO EVENT SHALL CBT NUGGETS BE LIABLE TO YOU OR ANY THIRD PARTY FOR ANY AND ALL DAMAGES, CLAIMS, LOSSES, EXPENSES, LIABILITIES OR COSTS ARISING OUT OF, INCURRED BECAUSE OF, OR RELATED TO THE CONTENT AND/OR THIS LICENSE AGREEMENT, INCLUDING ATTORNEY FEES, IRRESPECTIVE OF WHETHER CBT NUGGETS HAS BEEN INFORMED OF, KNEW OF, OR SHOULD HAVEKNOWN OF THE LIKELIHOOD OF SUCH DAMAGES. THIS LIMITATION APPLIES TO ALL CAUSES OF ACTION IN THE AGGREGATE INCLUDING WITHOUT LIMITATION BREACH OF CONTRACT, BREACH OF WARRANTY, NEGLIGENCE, STRICT LIABILITY, MISREPRESENTATION, AND ALL OTHER TORTS.

In no event shall CBT Nuggets’ liability to You or any third party exceed the amount You have actually paid for access to CBT Nuggets Content in the preceding twelve months.

LEARNING RESOURCES

As a CBT Nuggets Learner, You have access to a robust collection of learning resources.

CBT Nuggets’ Accountability Coaching can assist You or Your team in maximizing the benefits of the CBT Nuggets training through personally connecting with You or Your team on a regular basis providing motivation, driving accountability fordevelopment and progression, helping You or Your team to feel empowered, encouraged, and eager to learn. Accountability Coaching is a highly interactive service offering which can assist You or Your team achieve Your training goals. More information can be found at http://miramarconsulting.pl/?demo=prep-guide-demo&cert=accountability-coaching.

Use of Accountability Coaching is subject to a Learner’s professionalism and decorum. The harassment, intimidation, or use of vulgarity or obscenity towards any CBT Nuggets employee will not be tolerated and shall be grounds for Termination.

MISCELLANEOUS PROVISIONS

This License Agreement is only one of the legal documents which governs Your relationship with CBT Nuggets. You should carefully read this License Agreement, our Privacy Policy, and Your billing and/or subscription agreement as Your legal rights, and access to CBT Nuggets Content, is subject to Your acceptance and adherence to all of these legal documents.

If any provision of this License Agreement is declared invalid or unenforceable, the parties intend for the remaining provisions of this License Agreement to remain in effect.

This License Agreement shall be governed by the laws of the State of Oregon and venue of any legal proceeding shall be in Lane County, Oregon, USA.

For security purposes, CBT Nuggets reserves the right to reset passwords for inactive accounts.

CBT Nuggets allows for each CBT Nuggets Learner to utilize a one-time, seven day free week of training. Creation of multiple free trial accounts by a single Learner is prohibited and considered to be a direct violation of this License Agreement. Individuals seeking to continue service after a free week period must enroll in a paid plan.

CBT Nuggets reserves the right, in its sole discretion, to change, modify, add, or remove all or part of this License Agreement at any time, with or without notice.

You guarantee and warrant that You are the legal cardholder for the credit card associated with the account You provided, and that You are legally authorized to enter into this recurring automatic Billing Agreement.

YOU AUTHORIZE CBT NUGGETS TO USE AUTOMATIC BILLING AND CHARGE YOUR CREDIT CARD FOR AN AGREED UPON AMOUNT ON A RECURRING BASIS, PER YOUR SUBSCRIPTION AGREEMENT (MONTHLY, SEMIANNUALLY, OR ANNUALLY).

TERMS AND CONDITIONS OF AUTOMATIC BILLING

All payments are non-refundable and charges made to the credit card or payment method under this Billing Agreement will constitute in effect a “sales receipt” and confirmation that You still have access to the applicable CBT Nuggets Content.

All payments and credit card charges shall be made in United States Dollars (“USD”).

If Your payment requires a currency conversion, CBT Nuggets shall determine the currency conversion fee amount at the time of Your payment. You acknowledge that the applicable exchange rate for each payment transaction will differ and You agree to remit each payment in full including any fluctuating conversion fees.

You agree that CBT Nuggets is not obligated to verify or confirm the amount for processing automatic payments. You acknowledge and agree that automatic payments are scheduled for certain times but may vary for reasons beyond CBT Nuggets’ control.

You agree to indemnify, defend, and hold CBT Nuggets harmless, against any liability pursuant to this Billing Agreement and Your authorization for automatic billing.

TERMINATION OF AUTOMATIC BILLING

To terminate automatic billing and/or arrange for an alternative method of payment, You must notify the CBT Nuggets Support team at least three business days prior to the end of the billing cycle.

Your termination notice is only effective upon CBT Nuggets’ receipt and acknowledgment. CBT Nuggets will make all reasonable efforts to accommodate termination notices in a timely fashion, and You are encouraged to contact us early in Your billing cycle to make alternate arrangements.

MISCELLANEOUS

To the extent permitted under law, You agree to pay the reasonable fees of any collection agency, and all costs and expenses, including reasonable attorney’s fees, which may be incurred in a collection effort to recover past due amounts under this Billing Agreement.

This Billing Agreement is only one of the legal documents which governs Your relationship with CBT Nuggets. You should carefully read this Billing Agreement, our Privacy Policy, and License Agreement as Your legal rights, and access to CBT Nuggets Content, is subject to Your acceptance and adherence to all three legal documents.

If any provision of this Billing Agreement is declared invalid or unenforceable, the parties intend for the remaining provisions of this Billing Agreement to remain in effect.

This Billing Agreement shall be governed by the laws of the State of Oregon and venue of any legal proceeding shall be in Lane County, Oregon, USA.

CBT Nuggets reserves the right, in its sole discretion, to change, modify, add, or remove
all or part of this Billing Agreement at any time, with or without notice.
Questions regarding this Billing Agreement should be directed to: finance@cbtnuggets.com

APPLICABLE TAXES

Except where expressly stated otherwise, all amounts referred to in this Billing Agreement are exclusive of any applicable Sales/Use Tax, any applicable Goods and Services Tax, or any applicable Value Added Tax (collectively, “Tax(es)”)

If Tax is or will be imposed on a supply made under or in connection with your procurement of CBT Nuggets services and this Billing Agreement, CBT Nuggets may, to the extent that the consideration (monetary or non-monetary) otherwise provided for that supply under the applicable invoice, order and/or this Billing Agreement is not stated to include an amount in respect of Tax on the supply, increase the consideration (monetary or non-monetary) otherwise provided for that supply under the invoice, order and/or this Billing Agreement by the amount of that Tax or otherwise recover from the recipient the amount of that Tax.

If there is an adjustment event in relation to a supply which results in the amount of Tax on a supply being different from the amount in respect of Tax already recovered by the supplier, as appropriate, CBT Nuggets:

may recover from the recipient the amount by which the amount of Tax on the supply exceeds the amount already recovered; or

must refund to the recipient the amount by which the amount already recovered exceeds the amount of Tax on the supply.

Where CBT Nuggets makes an inbound intangible consumer supply and is a limited registration entity for Tax purposes, there is no requirement for CBT Nuggets to issue a tax invoice or adjustment note to the recipient in order to recover any amount in respect of Tax under the applicable invoice, order and/or this Agreement.

Costs incurred by CBT Nuggets that are required to be reimbursed or indemnified by a recipient, or used as the basis for calculation of consideration for a supply, under the applicable invoice, order and/or this Agreement must exclude any amount in respect of Tax included in the costs for which an entitlement arises to claim an input tax credit.

We are CBT Nuggets, LLC, a leading provider of IT training solutions. We are committed to protecting and respecting your privacy. By accessing or using the Services, you expressly agree to this Privacy Policy.
Please read the information below:

This Privacy Policy describes the types of information that we may collect from you or that you may provide to us when you visit the CBT Nuggets’ website located at https://www.cbtnuggets.com (the “Website”) or the CBT Nuggets mobile applications (“Apps”) (collectively the “Services”), and our practices for collecting, processing, protecting and disclosing such information.

This Privacy Policy applies to information we collect: (i) through the Services, and (ii) in communications between you and CBT Nuggets. This Privacy Policy does not apply to any information collected by us offline or via third-party sites that may be accessed through hyperlinks on the Services.

CBT Nuggets complies with the EU-U.S. Privacy Shield Framework and the Swiss-US Privacy Shield Framework as set forth by the U.S. Department of Commerce regarding the collection, use, and retention of personal information transferred from the European Union and Switzerland to the United States. CBT Nuggets has certified to the Department of Commerce that it adheres to the Privacy Shield Principles. CBT Nuggets shall subject to the Privacy Shield Principles all personal data received from the EU in reliance on the Privacy Shield. CBT Nuggets remains responsible for any of your personal information that is shared under the Onward Transfer Principle with third parties for external processing on our behalf, as described in the “Information We Share” section.

If there is any conflict between the terms in this Privacy Policy and the Privacy Shield Principles, the Privacy Shield Principles shall govern. To learn more about the Privacy Shield program, and to view our certification, please visit https://www.privacyshield.gov/.

Except as otherwise expressly provided, this Privacy Policy only addresses the use and disclosure of information CBT Nuggets collects from you. The Website may contain hyperlinks to other third-party web sites, which may collect and disclose information in a manner not consistent with this Privacy Policy, and such collection and disclosure would be governed by that website’s privacy policy, and any questions or concerns should be directed to that company’s site administrator or provided contact information. We are not responsible for the collection, use, or disclosure of information collected through any third-party web sites, and we expressly disclaim any and all liability related to such collection, use, or disclosure.

By using or interacting with our Services, you are agreeing to:

The use of cookies, tracking pixels, and similar technologies;

The transfer of your data to the EEA, United States, Mexico, Australia, and countries that have received an adequacy determination by the European Commission under Article 45 of Regulation (EU) 2016/679;

The processing of your data as described in this Privacy Policy; and

The use of e-mail notifications as a primary source of communication between you and CBT Nuggets.

INFORMATION WE COLLECT:

We will NEVER share your personal data with third party partners for their direct marketing purposes.
CBT Nuggets and our partners collect data from Learners in the following circumstances:

WEBSITE VISITORS:

When you use or interact with the Services, we and our partners may use a variety of technologies that collect information about those interactions. These technologies include cookies, web beacons, tracking pixels, and similar technologies. We use these technologies internally to customize your learning experience, such as keeping you in a logged-in state or providing you with the most relevant Content. Disabling these technologies on your web browser may negatively impact your user experience. We have partners that use these technologies to provide us with measurement services of our website and deliver advertisements to you as well as optimize your experience. These third party partners may collect your IP address, browser type, the server your computer is logged onto, the area code and zip code associated with your server and whether you responded to a particular advertisement. These technologies attempt to aggregate data to deliver content based on the web browsing activity, social network profile information, including the URLs of the company’s web pages that were visited, where you go and what you do on that company's websites, apps, or social media pages, the URL of the page that displayed the link that you clicked on, which brought you to that company's website, the web search you performed that led you to that company's website, Information you may provide on that company's website, app, or when interacting with that company’s social media pages, such as information you provide on registration forms, Ad campaign success rates, such as whether you clicked on a company's ad and whether viewing or clicking on the ad led to your purchase of that company's product, Items you've purchased or placed in your shopping cart on that company's website or app.

We may use vendors, who use first-party cookies and third-party cookies together to inform, optimise, and serve ads based on your past visits to our websites. There are tools to manage the collection and use of certain information by Google Analytics at tools.google.com/dlpage/gaoptout and by Google Analytics for Display Advertising or the Google Display Network by using Google’s Ads Settings, instructions can be found at google.com/settings/ads. Another available tool is the Network Advertising Initiative’s (NAI) Opt-Out Tool at networkadvertising.org/choices. This allows you to opt out from the use of information about your online activities for online behavioral advertising by NAI member companies. On your mobile device, you may also have a “Limit Ad Tracking” setting (on iOS devices) or a setting to “Opt out of Interest-Based Ads” (on Android) which allows you to limit the use of information about your use of apps for purposes of serving ads targeted to your interests. Additional information for mobile users can be found at: http://youradchoices.com/appchoices.

Our website does not respond to Do Not Track signals. You may visit aboutads.info to receive more information about the collection and use of information about your online activities for online behavioral advertising or to learn how to opt out of having your data used for online behavioral advertising by Digital Advertising Alliance (DAA) participating companies. Canadian users can also visit youradchoices.ca. European users can also visit youronlinechoices.com to learn how to opt out of having thseir data used for online behavioral advertising by European Interactive Digital Advertising Alliance (EDAA) member companies.

By interacting with our site, without disabling cookie functionality and other similar technologies, you hereby consent to the use of cookies and similar technologies as described above.

MAILING LIST:

When you sign up to receive Email Updates from CBT Nuggets, the personal information you provide is collected in order to identify you. Email Updates are sent out no more than a few times per week, and contain information about CBT Nuggets which you otherwise have requested to receive. We may use Multipurpose Internet Mail Extensions in our marketing emails to help inform us on the effectiveness of our content as well as provide an indication as to your level of interest in continued marketing.

You may unsubscribe from the mailing list at any time by navigating to your Learner Account settings or by using the “Unsubscribe” link in the email. Please note that this does not cover System/Transaction Emails such as subscription notices, payment receipts, or other compulsory commercial or legal correspondence.

LEARNERS:

In order for you to access the CBT Nugget Content (training videos, quizzes, practice exams, virtual labs, and other tools), you must first register for a CBT Nugget Learner Account by providing personal data. We and our third party partners must process your personal data in order to make that Content available to you. The particular data that is processed, and by whom, is relative to the particular Content you access and the particular Service you interact with.

Account Registration:

When you register for a Learner, or administrator, account with CBT Nuggets we collect only that personal data which is necessary to provide you with Content across our Services. We collect your email to function as your username and provide a means of communication for important notices. We collect your first and last name in order to facilitate our licensing model of one license to one named individual. This allows us to provide a personalized Learning experience and comply with various reporting and recordkeeping obligations. We optionally collect your company/organization/school name in order to enhance your Learner experience.

When you enter your payment information on the registration site you will be asked to either link to your PayPal account or manually enter your personal information along with your payment information. We collect your payment card information, as well as your billing address and phone number for validation, compliance, and recordkeeping purposes. CBT Nuggets never stores the full credit card number and all payment processing is handled by third parties. All information entered into the secure webform is done so via an encrypted session.

Accessing Exams:

When you access the certification practice exams through the Services, you are accessing proprietary materials which have been provided to Learners through an agreement with Kaplan IT Training, formerly Transcender. Your internal member ID number, email, first name, and last name are stored by Kaplan IT Training and used to create an authentication token which provides you access to the practice exams. Your personal data is only transmitted to Kaplan IT Training when you access the practice exams.

Accessing Labs:

When you access the virtual labs through the Services, you are accessing our proprietary instances on a virtual computer hosted by Learn on Demand Systems. Your email, first name, and last name are used to create an authentication token which provides you access to the virtual labs. Your personal data is only transmitted to Learn on Demand Systems when you access the virtual labs.

Learner Contributions:

When you participate in the Learner Community on Slack, or the Validated Minutes Leaderboard, you are placing your personal data in a public forum. Once you publish in any of the above forums, it becomes publicly available and we are restricted in our ability to delete that data. Before posting in a public forum, you should carefully review the Privacy Policies of the relevant third party partners. Our Learner Community is hosted on Slack and includes your Learner email and/or any information you provide to Slack. The Validated Minutes Leaderboard is a semi-public forum hosted by CBT Nuggets and available to view by other CBT Learners. If you choose to edit your Leaderboard profile picture through Gravatar, you are creating an account with that separate entity. You can select whether or not you want your Validated Minutes displayed on the Public Leaderboard by indicating your selection in your Learner Account settings.

Promotional Offers:

Certain promotional offers may require the validation of certain personal information. CBT Nuggets relies on the verification services of third parties when administering promotional offers such as Outside the Wire, which offers free training to those leaving military service for civilian careers.

Surveys:

We may provide Learners or Website visitors with the opportunity to participate in surveys, and we may announce such surveys, beta testing, or similar opportunities, through our Email Updates. Additional details, as appropriate, of the data processing will accompany any survey, beta testing, or similar opportunity for feedback and engagement. Unless otherwise specified, the personal data collected during such surveys will be retained consistent with our data retention schedule. As with any consent, you may revoke this consent at any time.

Communicating With Us:

When you contact us for Learner Support, or otherwise communicate with us, we will attempt to connect that email, phone call, or chat with your Learner account. If we are able to connect the communication to the account, this means your method of communication and the substance of the communication will become associated with your personal data. When you contact an Accountability Coach, we connect those communications to your Learner account as well.

CBT Nuggets expressly discourages any customers from sending or transmitting any sensitive data via any unsecure networks or channels, including, but not limited to, any customer primary account number (“PAN”) or other cardholder data. You assume any and all risk associated with such transmissions.

Accessing Services Via Apps:

When you download our App and use our Services, we automatically collect information on the type of device you use and the operating system version, so we know the best application version to provide you with. During your use of the App, we and our partners may further collect data regarding your device, operating system, and location in order to optimize the services we provide to you. Our mobile Apps require Account Registration for functionality, and the data collected during registration is described in the previous sections. Please note that your subscription may be managed through a mobile application store such as iTunes or Google Play Store, etc.

INFORMATION WE SHARE:

We will NEVER rent, sell, share, or otherwise disclose your personal data with third party partners for their direct marketing purposes. Before sharing your data with third party controllers, we will provide you with notice and an opportunity to opt-out.

We may share your personal information with:

Our contractors, service providers and other third parties we use to support our business and to fulfill services requested by you, including, without limitation, content delivery, credit card processing companies, marketing services providers, as well as practice exam and virtual lab features.

To a buyer or other successor in the event of a merger, divestiture, restructuring, reorganization, dissolution or other sale or transfer of some or all of our assets, whether as a going concern or as part of bankruptcy, liquidation or similar proceeding, in which personal information held by CBT Nuggets about its Learners and account holders is among the assets transferred. Under such circumstances we would, to the extent possible, require the acquiring party to follow the practices described in this Privacy Policy, as it may be amended from time to time. Nevertheless, we cannot ensure that an acquiring company or the merged company will have the same privacy practices or treat your information the same as described in this Privacy Policy.

To your Account Administrator, if any.

To other third parties with your express consent or that of your Account Administrator, if any.

We may also disclose your personal information:

To comply with any valid court order, law or legal process.

To respond to law enforcement authorities or other government officials.

CBT Nuggets reserves the right to use or disclose personal information provided to CBT Nuggets in response to a lawful request by public authorities, including to meet national security or law enforcement requirements,

To enforce our agreements with you, including for billing and collection purposes.

If we believe disclosure is necessary or appropriate to prevent physical harm or financial loss, or in connection with an investigation of suspected or actual fraudulent or illegal activity. This includes exchanging information with other companies and organizations for the purposes of fraud protection and credit risk reduction.

As a Privacy Shield organization, we accept full responsibility for any and all transfers of your personal data to third parties who are obliged to offer the same level of protection for your personal data as we do.

WHERE WE KEEP YOUR DATA:

The data that we collect from you will be transferred to, and stored at, a destination outside the European Economic Area (“EEA”). It will also be processed by staff operating outside the EEA who work for us or for one of our service providers. Such staff maybe engaged in, among other things, the fulfilment of your order, the processing of your payment details and/or the provision of support services. Your data is maintained in servers that are located in the United States, and your data is processed by our team members located in the EEA, United States, Mexico, and Australia. The United States, Mexico, and Australia are not considered by the European Commission to offer adequate protection of your personal data as compared with your country. For these cases, CBT Nuggets has put into place safeguards to ensure adequate protection of your data, such as Privacy Shield certification, your consent and other technical and organizational safeguards.

Data handled by our service providers is maintained in the United States. Our team members in Mexico and Australia may, on occasion, process personal data through a dedicated and encrypted connection to this data. There is no data at-rest, only occasional data in-use. By submitting your personal data, you agree to this transfer, storing or processing as described in this Privacy Policy. CBT Nuggets will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy.

We retain personal data for seven years from a Learner’s last System access or end of subscription period, whichever is later, unless such data must be retained for the establishment, exercise, or defense of legal claims.

YOUR RIGHTS:

Through the Website you can access information regarding your recent orders, your personal information, marketing preferences, and payment settings. With respect to your marketing preferences, you can unsubscribe from CBT Nuggets email updates by following the unsubscribe instructions included in the email you receive or you can navigate to your Learner account and update your preferences there. Only CBT Nuggets will send you these emails. You may ‘unsubscribe’ from these messages after which you will no longer receive them. We do not send unsolicited commercial emails or spam. We offer commercial email recipients the opportunity to unsubscribe from further communications in every email, with the exception of non-commercial Service emails regarding any Service order or Support issue you place.

CBT Nuggets acknowledges that EU and Swiss individuals have the right to access the personal information that we maintain about them. An EU or Swiss individual who seeks access, or who seeks to correct, amend, or delete inaccurate data, should direct their query to privacy@cbtnuggets.com. If requested to remove data, we will respond within a reasonable timeframe.

Unfortunately, no online data transmission can be fully guaranteed to be secure. Thus, by accessing the Website and/or utilizing the Services, you acknowledge that: (a) there are online security and privacy limitations that are beyond CBT Nuggets’ control; (b) the security, integrity and privacy of any and all information and data exchanged between you and CBT Nuggets through the Website cannot be fully guaranteed and we shall have no liability to you or any third party, with the exception of data covered under the Privacy Shield, for loss, misuse, disclosure or alteration of such information not resulting from the direct fault or negligence of CBT Nuggets; and (c) any such information and data may be viewed or tampered with in transit by a third party.

SPECIAL NOTICES:

Special Notice to California Residents

If you are a California resident and have provided us with any Personally Identifiable Information (PII), California law gives you the right to request and receive from us, once per calendar year, information as to how we have shared your PII with third parties for their direct marketing purposes. However, as stated in this Policy, we do not share information with third parties for their direct marketing purposes.

If you wish to make a request concerning your California “Shine the Light” rights, please send us a request using the contact information below below. Your request must also include your name, email, and current valid California address. We will respond to you within thirty days of receiving such a request.

Special Notice to EU Residents

CBT Nuggets is subject to the investigatory and enforcement authority of the United States Federal Trade Commission. CBT Nuggets is obliged to disclose personal data pursuant to lawful requests.

In compliance with the EU-US and Swiss-US Privacy Shield Principles, CBT Nuggets commits to resolve complaints about our collection or use of your personal information. European Union or Swiss individuals with inquiries or complaints regarding this privacy policy should first contact the CBT Nuggets Data Privacy Officer at:

CBT Nuggets has further committed to refer unresolved Privacy Shield complaints to BBB EU Privacy Shield, an alternative dispute resolution provider located in the United States. If you do not receive timely acknowledgment of your complaint from us, or if we have not resolved your complaint, please contact or visit www.bbb.org/EU-privacy-shield/for-eu-consumers/ for more information or to file a complaint. The services of BBB EU Privacy Shield are provided at no cost to you.

An individual also has the possibility, under certain conditions, to invoke binding arbitration for complaints regarding Privacy Shield compliance not resolved by any of the other Privacy Shield mechanisms. Please use this link for additional information.

CHANGES TO THIS PRIVACY POLICY:

CBT Nuggets shall post any revisions to this Privacy Policy on this web page link. The Effective Date of this Privacy Policy version is identified at the top of the page. You are responsible for ensuring we have an up-to-date active and deliverable email address for you, and for periodically visiting the Website and this Privacy Policy to check for any changes.

Your continued use of the Services after such modifications will constitute your: (a) acknowledgment of the modified Privacy Policy; and (b) agreement to be bound by the modified Privacy Policy.

Code of Conduct

CBT Nuggets is a leading provider of IT training solutions for all levels of Learners. This Code of Conduct reflects our values as a business and a member of the community. CBT Nuggets expects all of our employees, vendors, and business partners to abide by this Code of Conduct.

Core Tenets

Do it with passion or don’t do it at all: We understand that our customer’s time is valuable. We strive to make each customer touchpoint or interaction have a primary goal. Every web page, email, direct mail, and phone call has a clearly defined purpose.

Every customer touchpoint has a primary goal: We understand that our customer’s time is valuable. We strive to make each customer touchpoint or interaction have a primary goal. Every web page, email, direct mail, and phone call has a clearly defined purpose.

Be honest, direct, and real: We have real conversations and make real connections. We express an honest belief in our product.

Make the complicated simple: We do all the heavy lifting so the customer doesn't have to. We debate the small stuff, knowing that even the smallest detail matters to the customer, their clarity, and their trust in our product. We make sure that what is actually complex never feels that way to our customers. We edit ruthlessly, default information whenever possible, and eliminate unnecessary steps and boundaries. We anticipate our customers’ needs and are responsive to their actions.

Be approachable, fun, and consistent: We understand learning something new can be overwhelming. We do everything in our power to mitigate fear and make our customers feel accepted and empowered. We sell them the confidence needed to succeed and conquer.

Design with a light touch and a purpose: We start with the minimum necessary and build upward purposefully. We do not simply stick features on the page, but rather design them into the overall customer experience. Features that do not significantly benefit customers do not belong on the site.

Training can be done anywhere, anytime, on any device: We empower our users to train in their comfort zone and do everything in our power to provide them access anytime, anywhere, and on any device they want, 24 hours a day, 7 days a week.

Our Commitment

At all times, CBT Nuggets will conduct our business operations consistent with this Code of Conduct. At all times, CBT Nuggets will hold our employees, vendors, and business partners accountable under this Code of Conduct. This Code of Conduct is not meant to cover every possible situation, rather this Code of Conduct serves as a roadmap for our corporate responsibility. The specific areas highlighted in the following sections are demonstrative of our culture, and do not represent a finite enumeration of our values.

At CBT Nuggets, we take commitments seriously. We commit, and expect our employees, vendors, and business partners to commit, to this Code of Conduct.

Compliance with Laws, Rules, and Regulations

At CBT Nuggets we respect the rule of law and expect our employees, vendors, and business partners to as well. This means complying with ALL applicable laws, rules, and regulations, including all applicable international agreements, treaties, and international public law.

Data Protection

At CBT Nuggets we comply with all applicable data protection standards and use state-of-the-art technologies to secure personal information and other sensitive data. More information regarding our data protection practices can be found in our Privacy Policy (located at http://www.cbtnuggets.com/privacy).

Human Rights

At CBT Nuggets our whole business is about giving people the tools they need to achieve their dreams. This mission is impossible if basic human rights are not recognized and fully respected. A commitment to Human Rights is a commitment to combating discrimination, harassment, and violence in all of its forms. Complying with applicable laws is the bare minimum. We expect our employees, vendors, and business partners to be as dedicated as we are to promoting self-improvement and removing obstacles so that every person can enjoy freedom of association to safely express themselves and pursue their dreams.

Equal Employment Opportunity

At CBT Nuggets we expect that all employees will treat everyone with dignity and respect.

CBT Nuggets does not discriminate in regards to employment decisions, including, but not limited, candidate screening, and the hiring, promoting and discharging of employees, on the basis of race, color, religion, gender (sex), gender identification or expression, marital status, national origin, age, veteran status, sexual orientation, disability, genetic information, height, weight, compensation, familial status or any other characteristic protected by federal law or state law where CBT Nuggets has employees. CBT Nuggets will ensure that all employment decisions are based only on valid job requirements.

CBT Nuggets maintains an Affirmative Action Program in compliance with United States federal law.

Health & Safety

At CBT Nuggets we understand that our enterprise’s well-being depends on the aggregate of our individuals’ well-being. We take health and safety seriously and we believe that this commitment is critical to protecting human rights; unsafe or unsanitary conditions are an affront to human rights. CBT Nuggets encourages anyone with a Health & Safety concern to promptly come forward so injuries can be avoided.

Child Labor

At CBT Nuggets we do not employ any person under the age of 15 or under the age for completion of compulsory education, whichever is higher. We hold our vendors and business partners to these same standards and take a strong stance against the use of child labor which unnecessarily places lives at risk and deprives those children of their human rights.

Forced Labor

At CBT Nuggets we do not employ, engage, or support in any fashion the use of forced labor. This prohibition extends to bonded or indentured labor as well as prison labor and any other form of compulsory labor. CBT Nuggets stands firm against human trafficking in all forms.

International Community

At CBT Nuggets we respect and honor the norms of the international community and expect our employees, vendors, and business partners to as well. This means honoring the resolutions of the United Nations and other international organizations and cooperating with others to promote human rights and environmental sustainability as fundamental to our society. CBT Nuggets is a signatory of the UN Global Compact.

Anti-Corruption & Anti-Bribery

At CBT Nuggets we stand firmly against all forms of corruption and bribery. We are committed to conducting business in an ethical and transparent manner. We believe that corruption and bribery do nothing but present unnecessary risk and take away from our corporate vision of giving people the tools they need to achieve.

Conflict Minerals

At CBT Nuggets we are committed to complying with all legislation regarding conflict minerals, and we never source materials from conflict zones or accept materials from unknown origins. We expect this same commitment from our entire supply chain and believe this commitment is integral to our positions on Human Rights and Environmental Sustainability.

Environmental Sustainability

At CBT Nuggets we are dedicated to promoting environmental sustainability. Whether engaged in local riparian recovery efforts, donating to global conservation causes, or just approaching our daily activities, we remain committed to act responsible and think sustainable. CBT Nuggets is undertaking initiatives to promote greater environmental sustainability, such as encouraging the development and diffusion of environmentally friendly technologies.

All of our employees, vendors, and business partners are required to abide by this Code of Conduct, and we expect this Code of Conduct to be a living document that reflects our positions on those matters of corporate responsibility which often require greater visibility. As previously noted, this Code of Conduct is not an exhaustive list and should serve as a guide for employees, vendors, and business partners.

If you have any questions or concerns regarding this Code of Conduct, or if you believe that an employee, vendor, or business partner of CBT Nuggets is not abiding by this Code of Conduct, we encourage you to contact us at legalteam@cbtnuggets.com.

UK Modern Slavery Act Statement

The Modern Slavery Act 2015 (“the Act”) came into effect on 29 October 2015 and requires those entities carrying on a business or part of a business in the UK, supplying goods or services, and having annual turnover of £36 million or more to disclose information regarding the steps they have taken to eradicate slavery and human trafficking from their supply chain as well as within their own organization during the previous financial year.

UK Modern Slavery Act Statement

We are committed to responsible corporate citizenship and the highest ethical standards. In order to meet these standards, we establish and maintain systems and controls to ensure that neither slavery nor any other form of forced labor or human trafficking form any part of our supply chain.

Our Organization

CBT Nuggets is a leading provider of IT training solutions. Headquartered in Eugene, Oregon in the United States, we have offices across the American West and in Mexico. Our products include subscription access to stream content from our digital library as well as a physical server which contains our digital library. We are a government contractor and we work with individuals and institutions across the globe to help them achieve their IT training and certification goals. More information can be found in our Code of Conduct, found on our website located at www.cbtnuggets.com.

Our Values

We are committed to sourcing only quality products from only those suppliers who share our ethical values. Our Code of Conduct highlights our positions on an array of issues central to responsible corporate citizenship. Our employees, vendors, business partners, and especially our Learners, are encouraged to raise concerns and further the conversation as to how CBT Nuggets can continue impacting positive change.

Our Due Diligence

The success of CBT Nuggets is a reflection of the CBT Nuggets Content, which is produced in-house. Our physical product, a server containing the CBT Nuggets Content, is configured by installing our content on a pre-finished end item server. To guard against abuses, we require compliance provisions in our supply chain agreements that obligate our business partners to legal compliance as well as adherence to our Code of Conduct. We rely on the statements, representations, and certifications of our business partners.

Our Success

We only engage with reputable vendors, suppliers, and business partners. Should a critical area of non-compliance be discovered, we require an immediate response from our supplier indicating the plan for remediation of the issue or for termination of the underlying agreement. We continuously evaluate our compliance and monitoring programs to ensure we are operating within legal boundaries and industry norms.

We are proud to be united with our business partners and the international community to proactively prevent the evils of modern slavery and human trafficking from infecting our supply chain.

This Statement is made pursuant to Section 54 of the Modern Slavery Act 2015 and constitutes our statement for the previous financial year (FY2017).