T1

We’ve been seeing a lot of complaints on Twitter about issues with the T1 express bus service which passes through Bradley Stoke on its route between Thornbury and Bristol city centre.

The service received a lot of positive comment when it started back in May 2018, but things seem to have gone downhill in recent weeks, with ‘no shows’ and buses sailing past stops because they are full (possibly as a result of a previous ‘no show’).

@FirstBSA what happened to the 630 T1 service thornbury to Bristol had to wait half hour for next one and it's packed can't believe you cancelled one of the busiest buses another example of poor service getting well fed up now

@FirstBSA again the T1 is making me late for work?! Why is this service so unreliable “unforsceen circumstances” is not a valid response or reason for this route to be so repetitively useless! Sort it out!!!

@FirstBSA T1 service is a joke. This week i have spent 3 hours waiting for buses that never turn up.. and it's only Wednesday. How do I seek a refund on my week ticket? Don't offer a service you can't fulfil.

How long is this going to go on for? My bus was cancelled this morning , the T1 is constantly late or cancelled, it's ridiculous. Every time I ask one of you about this I'm met with ' we will look into this' but nothing is ever done about it

@TheBSJournal news from The Castle School in Thornbury about the T1 & T2 busses. Many students from Bradley Stoke use these busses and in future may face sanctions if they arrive late due to @FirstBSA poor service… pic.twitter.com/xxB4BSXCcX

Thank you for getting back to me about today's missing bus. But it's the 4th T1 that's failed to show in the last 2 weeks, the other 3 were all early morning services to Bristol . It's so frustrating that this once reliable service is now not 😔

@FirstBSA Why did the 7:20 T1 from Almondsbury not turn up again this morning? Unreliable service. Been on hold to customer service for 30mins and still no response from my previous online complaints. Not good enough.

@FirstBSA so all week I've been getting turned away from packed T1 services – okay, first is run by idiots who don't understand capacity planning, fine, I'll compensate and get an earlier bus. What's the point when they don't show up at all? 7.28 from webbs wood. Sort it.

@FirstBSA my normal T1 service has been getting into Bristol at least 20mins late all week, so this morning I decided to catch the earlier service and it has failed to turn up. Guess I'm going to be late for the 4th day in a row #UnhappyCommuter 😔

@FirstBSA the T1 service has become very popular and a number of buses went through Bradley Stoke this morning without stopping. Please keep up the great service and lay on more buses at rush hour so nobody is left behind.

@FirstBSA The T1 bus service is excellent from Bradley Stoke to Bristol. However, you probably need to put on extra buses at peak times. It had to drive past lots of full bus stops without stopping today because it was full up.

@FirstBSA Used new service T1 today and I must admit that you made my day! 20 mins from willow brook centre and city centre! Thank you for understanding customer needs and for this service. Much appreciated. #HappyCustomer@TheBSJournal