- Add-in for Outlook, installed on each helpdesk worker’s client computer or on a server placed Outlook for use with OWA. No installation on the SharePoint site. Once installed in Outlook, HelpDesk OSP is compatible with all profiles, for example with an Office 365 Outlook account. FAQ
- SharePoint Lists. HelpDesk OSP is compatible with all list templates offered by Microsoft for SharePoint, and they can be customized to fit the organization's needs.
- Excel report for performance examination.

Tickets can be generated:

- Manually from a selected e-mail, task or appointment .
- Manually when a problem is reported in another way. Sender data can be taken from the Outlook contacts or from the Global Address list.
- Automatically from all e-mails in a designated folder.

100% CLEAN Certification

HelpDesk OSP, for Outlook and SharePoint has been tested by Download82.com team against viruses, spyware, adware, trojan, backdoors and was found to be 100% clean. Our editors will recheck this software periodically to assure that it remains clean.