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I had to call DTV today to activate a replacement HR34 and the rep told me after a bunch of small talk that the HR44 will be offered to existing customers for a great deal... Couldn't nail down anymore details than that, but it sounded like as i said DTV treats there current customers like crap that perhaps they may be changing there stance on treating us like third world citizens. of course this could of been a complete lie, but he was a nice guy and we jammed far into an hour plus mark talking about video games, new gen hardware, tv's etc..... We shall see.

I had to call DTV today to activate a replacement HR34 and the rep told me after a bunch of small talk that the HR44 will be offered to existing customers for a great deal... Couldn't nail down anymore details than that, but it sounded like as i said DTV treats there current customers like crap that perhaps they may be changing there stance on treating us like third world citizens. of course this could of been a complete lie, but he was a nice guy and we jammed far into an hour plus mark talking about video games, new gen hardware, tv's etc..... We shall see.

I'd be skeptical about that. But, who knows what D* is gonna do? Poor CSR was probably tired of people screaming at him...

Hi I have the HR34 and like to keep up with all the new thing. I am not using the genie home media. When the HR44 comes out can I just buy and switch out the units.At this time I have hooked up 3 HR24 and 1 HR21 and the HR34.

You can absolutely switch out the HR34 for the HR44. But you will not be able to keep to "Genies" active on your account.

"But the freedom that they fought for, and the country grand they wrought for, is their monument today, and for aye." "This nation will remain the land of the free only so long as it is the home of the brave."

I'm surprised he was able to chat for an hour, aren't all calls recorded?

That's what I thought also, yet we kept jamming away. His words when DTV talk were cryptive, yet got the message out on how he felt. First time i have ever called DTV and had a really good conversation that was pleasant and wanted to continue. Even traded gamertags.

All calls MAY be recorded. A very small of those recorded are ever listened to.

Actually Dianna that is kinda funny, as I had a situation when I was trying to get an HR34. First rep said i can get an HR34 free cause I had so many issues with previous boxes and a long time customer, when it was being setup, lost the call. Called back, that rep completely denied anyone would have said a free genie. Of course i was livid, i was already going to cancel and that why the first rep offered for free. anyways, got that straightened out when she talked to a Manager, so she began to set up the free genie and wouldn't you know it, call lost. I call back, now they say first and second rep had no right to say that and we dont do that. I said then cancel me then and basically hung up. It was now over an hour or so dealing with these calls.

I wrote an email to some high up I found on the net...Blasted a few out, didn't expect a reply...An hour later some dude claiming to be high up there said we reviewed the tapes and you were indeed told you can get a free genie. he new the details of each call, from calm, to yelling..To what they told me, to the lies they said. Basically he said heads are gonna roll. The next day, Genie instal FREE of no charge, no setup fees, nothing.

Whew, sorry for the long post, just wanted to share. But in my case at least they did record them calls and all worked out great.

I had a really awesome CSR last month in the Idaho or Utah office. We talked football for a long time

"But the freedom that they fought for, and the country grand they wrought for, is their monument today, and for aye." "This nation will remain the land of the free only so long as it is the home of the brave."

Personally IMO they are basically disowning the HR34 due to an abundant amount of issues,,,,, Then naming the New the same as that name recognition is a huge brand name for them. Every has heard of the Hopper, hence the genie also.... They letting the HR34 fade into the night and hope that most wont really know why or whats going on.

Personally IMO they are basically disowning the HR34 due to an abundant amount of issues,,,,, Then naming the New the same as that name recognition is a huge brand name for them. Every has heard of the Hopper, hence the genie also.... They letting the HR34 fade into the night and hope that most wont really know why or whats going on.

We haven't had a single issue with ours...it was quite a sight to see last night when I looked at our MRV list and saw 7 programs recording...5 on the HR34, and one each on our 2 HR24s.

After being told by a DTV CSR that I would have to pay full price to upgrade to Genie, I had her transfer me to Retention. I spent about an hour on the phone with Bob, who gave me Genie for just the install cost of $49. (He also threw in a $200 Visa gift card.) But, here's the interesting part. He told me that the HR44 was, in fact, available, and that it could possibly be on the truck for install Tuesday morning (2/19). Now I'm reading that this box is not yet available. So, was Bob just blowing smoke, or is the HR44 really available??

Should be coming out in the next month or two as we have heard but that could be delayed if there are substantial problems with testing which we don't anticipate because most of those were figured out during the testing and implementation of the HR34.

The installers just left without giving me an HR34. As soon as they walked in, I asked about HR44 availability. Apparently, Denver is one of the first markets to get the HR44, and it was supposed to be available today. However, there are some kinks with the remote (talking to the client boxes) that still need to be worked out, so roll-out here has been delayed until next Tuesday. I re-scheduled for next Friday, March 1, and am guaranteed to get an HR44. BTW, they both were very impressed with my technical knowledge, and my home theater setup -- and they were blown away by the fact that I even knew to ask about the HR44! I guess most customers here just place orders and get equipment without really knowing very much about the details.