Travelling by air could become easier and less uncomfortable for disabled passengers if a new charter for airlines and airports is adopted, say ministers.
Disabled flyers have long complained of lost or damaged wheelchairs, struggles with access on planes and in airports, and poor customer service. If adopted, the charter would remove the £2,000 limit on payouts for damaged wheelchairs.
It would also enforce better training for airline crews and baggage handlers.
In the longer term, the charter would encourage the industry to look at ways to allow people to take their own wheelchairs into...Read more ...