Saturday, December 14, 2013

Continuing our quest for tips and tricks to get Hilton discounts, here is another way to save 50$ from your Hilton booking.

The solution is to use the Hilton Best Rates
Guarantee, which means that if you book directly through Hilton´s
website and then, within 24 hours you find a cheaper rate elsewhere, Hilton will give you a 50$ discount, plus will adjust the room rate to the cheaper
rate.

For example: the room costs 100$ on Hilton´s website, you find it at
80$ on another website (e.g. Expedia), then the final cost for your room will be 30$ (being the 80$ for the room minus the 50$ additional discount / rebate).

It might not always work, as sometimes there are no cheaper rates elsewhere, but it is worth trying.

General conditions:

- an online claim form must be submitted within 24 hours from the reservation made on Hilton´s website;

- the cheaper price found elsewhere must be for the same room with the
same reservation conditions (the same room type, at the same hotel, with the same dates and length of stay, same number of guests, same designation as either cancellable or non-cancellable, same advance purchase policies, and the same terms and conditions governing the room rate).

Our general tips:

- always book a Hilton flexible / refundable rate, so that you can cancel the reservation in case the claim is not confirmed by Hilton;

- if you cannot find a cheaper rate elsewhere, write us an e-mail at hotelsrooms@yahoo.com and we will try to help you.

How the Hilton Best Rates Guarantee works, in five simple steps:

Step 1

Look for your preferred hotel to see the room rates on Hilton´s official website - see link below:

Note the web address of the travel agency and the amount of cheaper rate
found - the "Comparison rate" (also make a print-screen showing the
cheaper rate). Do NOT make any reservation on that website, as
the final purpose is to make a discounted reservation through the Hilton official website.

Step 3

Make a reservation through Hilton´s official website - see link below:

Note down the reservation number, as you will need it to file the claim form (in step 4).

Step 4

Within 24 hours from the Hilton reservation, submit the online
claim to Hilton to ask for the Best Rate Guarantee, since you found
the cheaper rate elsewhere (at step 2). Use this link from the official
website to make the claim:

In the "Comments" section of the claim form, if finding the "Comparison
rate" on the other website is not straightforward, provide some details
on how you found that rate, so that the Hilton representative can find
the same rate.

For example, on some websites, not all the rooms and rates are shown,
but you need to click on a button "Show all rates". Indicate in the
"Comments" section if this was the case.

Also, in the "Comments" section indicate whether the "Comparison rate" found elsewhere includes tax, breakfast, etc.

Step 5

A Hilton representative will contact you to
inform you about the claim: whether it was approved, or if not, the
reasons for dismissal. Here is where the print-screen (see step 2) might
come in handy, in case of disagreement with the Hilton
representative.

Additional information

- as expected, Hilton will have the final say on approval
or not, so, apart from providing good arguments during an e-mail / phone
discussion, there is not much left to be done on your side, except
trying again :))

- for hotels outside the US, Canada, Mexico and Puerto Rico, the 50$ discount is given in the form of a discount from the invoice at check-out;

- for hotels within the US, Canada, Mexico and Puerto Rico, a $50 American Express Gift Cheque will be couriered to your address after check-out;

- opaque providers of hotel rooms, such as Priceline.com and
Hotwire.com, that do not reveal the hotel brand name until after you
have pre-paid your hotel room do not qualify for the guarantee.

Leave a comment at the end of this article to share your experience in claiming the Hilton´s Best Rates Guarantee.

1 comments:

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