Buried Toys

The Good, The Bad, and The Elephant Shaped Bell Curve Farm Bias

Mostly this blog has no trouble squirting out quarter-baked thoughts; this one has been more… constipated. Same result. Here goes.

In which this is my grand stupid theory of how we as single human almost interact with complex systems, like the internet. Lots of people are worrying over it’s climate as it gets less rainbowious unicornium. Me included.

There is a thing we humans do (me included) where we tend to form a generalized conclusion of entities, cities, companies, technologies, communities, web sites based upon our singular experiences.

For example, someone who flies a lot gets some bad customers service from Zingbot Airlines, and on another trip, Zingbot cancels a flight that makes them miss a connection. “Zingbot is the WORST airline ever.” Or someone else switches cell phone carriers from BU&U to Dorhungie and finds much better connectivity when she travels. “Dorhngie has the best network in the country!” Or someone who lives in one part of the country always has trouble adjusting to the Burnt Region Timezone and tweets “BRT is an evil time zone”.

But many people have uneventful travel experiences aboard Zingbot Airlines, get decent signal from BU&U, and just feel the normal fatigue of travel when they land in a city in BRT.

For the most part, I’d bet the distribution of people’s experiences with complex systems like companies, service providers is something like:

A few people have sucky experience, a few have excellent, and the vast majority are somewhere in the middle. Unless you have the ability to ask and chart everyone’s experience, or work to get a truly representative simple, how else do we make assertions that X sucks and Y is the greatest thing since sliced beets bread?

The thing is, the folks in the middle don’t feel an urge to be vocal about their un-extraordinary experiences, so the volume of vocalization is the inverse of the curve:

Now of course I am grossly simplifying the entire field of statistics and grossly generalizing the details of variation, so take this as just a hunch. A metaphor.

Like the dude with the stick, we quantify the entire animal from a few touches. Because they are our touches.

Confirmation Bias “the tendency to search for, interpret, or prioritize information in a way that confirms one’s beliefs or hypotheses”

OR

False Consensus Bias “a cognitive bias whereby a person tends to overestimate the extent to which their beliefs or opinions are typical of those of others. There is a tendency for people to assume that their own opinions, beliefs, preferences, values, and habits are normal and that others also think the same way that they do.”

???

I think the latter, but really it does not matter what you diagnose it as.

The amplitude of “bad” actions has gone way beyond rudeness, to abusive, to physically threatening and threats of real violence. Anonymous evil. That is what is becoming more alarming to many of us who are wondering about our assumptions of what was thought to be the great egalitarian space of hippie sharing.

And so we are being asked, as Audrey Watters has raised in (I gotta definitely love a good title, metaphor, and Dylan reference) Maggie’s Digital Content Farm.

Over the course of the last 6 months or so, I’ve felt a real shift in what it means (for me) to write — to work, to be — online. And let’s be clear: this affects me offline too.

I’m hardly the first or the only person to notice that the great promises of the Web — freedom! knowledge! access! egalitarianism! creativity! revolution! — are more than a little empty. I’m hardly the first or the only person to notice that the online communities in which we participate increasingly feel less friendly, less welcoming, more superficial, more controlling, more restrictive.

Now Audrey is not forming this from one touch of an elephant; she spends a lot of time looking at it, listening to others. She is asking if she wants to be working on that find of farm:

I ain’t gonna work for Maggie’s pa no more
No, I ain’t gonna work for Maggie’s pa no more
Well, he puts his cigar
Out in your face just for kicks
His bedroom window
It is made out of bricks
The National Guard stands around his door

I’m frustrated with so much of ed-tech. Surveillance. Control. Frustrated and exhausted by the demands that we participate in technologies that are exploitative and extractive. I’m increasingly concerned that we’re asking people to participate in technologies, practices, online communities, “farms,” — that are profoundly, profoundly unsafe.

How does one protest that?

Refuse to participate online?

Move one’s participation elsewhere? New songs? New communities?

Damn hard questions. Do we give up on the idea of agriculture because… it is no longer Old MacDonald’s domain?

With a chick, chick here,
And a chick, chick there,
Here a chick, there a chick,
Everywhere a chick, chick,

Old MacDonald had a farm,
E-I-E-I-O.

And so I wonder, what is the whole picture? Which farm is it, Maggie’s or Old MacDonald’s?

PhonarNation and other projects that I’ve been lucky enough to be involved with like World Press Reporting Change are about enabling people to participate in their own representation. They’re about taking people who otherwise might feel anonymised by the vastness of the web and using it to empower them.

How much farming goes on in the middle of the curve, where there is neither singing cows nor Maggie’s nickel and diming brother? Small farms where people perform amazing feats of sharing? What do we know of the whole internet pachyderm?

The folks at reddit, as much a bell-shaped curve of bizarre and beautiful, share the things that might get lost in the doom and gloom of the internet going down the toilet. More Hygge please, indeed.

In The Space Between You and Me (a reading I would not have known of were it not shared by a katexic newsletter) Frank Chimera takes us with Jesse seven stories to the top of a building and illustrates how at a distance we lose the details of people, that if we toss a coin, we don’t even know its impact.

From the Educate Truth blog

And like the woman with the simple concept of the universe as a world balanced on the back of a turtle, Chimera suggests we lose track that it’s “people all the way down”:

And so our relationship with the social web has gone thus far. It seems silly to say that a network of people may induce person-blindness, but it can and does each day. If the web is a representation of the fabric of humanity, it is a thin veil draped over all of us. The way the web is currently wired accidentally strips the nodes of their personhood because of distance and turns them into odd, person-like entities. Jesse flings his coin from the rooftop.

Chimera had spoken to Brandon on his scrolling experience through thousands of human experiences in an online dating site.

Technology runs counter to our personhood; technology is complicated and shallow, but people are simple and deep. Our true needs are not complex. I remembered asking Brandon what everyone needed. His answer was profound and human: “To be understood.”

To be understood.

This kind of felt like my own misplaced assumption, that we have a space to find this understanding, especially as I myself seen none or much less of the festering foul puss the certainly exists in the curve. I won’t extend my experience to everyone.

I absolutely find that Audrey’s questions are ones to take more than seriously; they are urgent, they are keys to this moving forward, and not seeing all the cat videos swirling down the hopper.

So yell it out, Audrey.

And I think you need to think about your own work. Where you work. For whom.

And then you must consider where you demand your students work. For whom they work. Who profits. Where that content, where that data, where those dimes flow.

On whose farm are you working? On whose farm are you demanding your students work? To what end? For whose profits?

Are they safe there? Are you safe there? Are you sure?

The hard thing about not being with Maggie, where she and Pa tell you how things are, is… how do we go about this?

A start is trying to see, accept, understand the whole damn elephant, especially those parts we don’t normally come into contact with. Because we are damned to chores at Maggie’s Farm if we choose to believe it’s not there.

You know, there’s sort of these two polarising perspectives, right? Everything is great, the Internet has created all this freedom and liberty, and everything’s going to be fantastic or everything is terrible, the Internet has created all these tools for cracking down and spying, and controlling what we say. And the thing is, both are true, right? The Internet has done both, and both are kind of amazing and astonishing and which one will win out in the long run is up to us. It doesn’t make sense to say, “Oh, one is doing better than the other.” You know, they’re both true. And it’s up to us which ones we emphasise and which ones we take advantage of because they’re both there, and they’re both always going to be there.

Both are true. And neither will probably “win” but could certainly domainate.

I’m still an optimist, not seeing a point in being anything else. But one not need not be a blind optimist.

An early 90s builder of the web and blogging Alan Levine barks at CogDogBlog.com on web storytelling (#ds106 #4life), photography, bending WordPress, and serendipity in the infinite internet river. He thinks it's weird to write about himself in the third person.

Thanks for this post Alan. I am fascinated that a recurring theme within posts I have read this week is polarisation. I published a post on this on Thursday that I have been brewing for a few weeks. Maybe there is a link somewhere to the underpinnings of digital technologies … binary? Can I blame technologies for like/ not like good/bad hate/love? In Mariana’s post that you link she shares a comic she got from you (circular) that says “We have met the enemy and he is us”. For me, that is a big danger with polarisation – that even if we acknowledge that the Internet is people and stuff they co-create – it’s very hard to see our own role (however tiny) in things that go wrong. We put the bad things over there – nasty people at gamergate, bad customer service, etc. – we other them. So I am not suggesting a self-blamefest but rather thinking about how we can do things differently, acknowledge mistakes we make, call out injustice, listen to /engage with some people who think/ vote/ talk differently than us. It’s a big project and we will keep getting things wrong but it contains the seeds of hope. It’s what keeps me going even if sometimes I have to take a break.

Thanks Frances, I did read your blog post and smile at the serendipity of separately blogging about a similar idea. Yes, there is an ironic in that, dig down deep enough, and digital is pure binary, but of course at that level, the differences are pretty clear. We messy, analog, humans are analog, and in one sense, more interesting.

I’m soaking in the idea of our role of separating out where we fit into the stuff we label as “bad”– I do think about it in dealing with customer service, the tendency is to start off expecting a negative experience, and so it factors in to what we say, how we say. Yes I hate unsolicited call center calls, but it’s too easy to take it out on some underpaid person who is not directly responsible for the practice. I’d say it’s all about trying as much as possible to have an out of self experience, to try and see things broader than our bubble.

And this stuff has a great place to play out, the self reflection, mistake acknowleding in these digital spaces of our own.

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