We need to hold personal information about you on our Computer system and in paper records to help us to look after your health needs, and your doctor is responsible for their accuracy and safe-keeping. Please help to keep your record up to date by informing us of any changes to your circumstances.

Doctors and staff in the practice have access to your medical records to enable them to do their jobs. From time to time information may be shared with others involved in your care if it is necessary. Anyone with access to your record is properly trained in confidentiality issues and is governed by both a legal and contractual duty to keep your details private. All information about you is held securely and appropriate safeguards are in place to prevent accidental loss.

In some circumstances we may be required by law to release your details to statutory or other official bodies, for example if a court order is presented, or in the case of public health issues. In other circumstances you may be required to give written consent before information is released – such as for medical reports for insurance, solicitors etc. To ensure your privacy, we will not disclose information over the telephone or fax unless we are sure that we are talking to you. Information will not be disclosed to family, friends, or spouses unless we have prior written consent, and we do not leave messages with others.

Under the Data Protection Act you have a right to see your Medical Records if you wish. Please ask at reception if you would like further details and our patient information leaflet. An appointment will be required. In some circumstances a fee may be payable.

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All Doctors, Nurses and Staff at Churchside Medical Practice endeavour to provide the best care possible to all our patients without discrimination. However, if you are not happy will the service that has been provided please contact Shelley Sherratt our Deputy PracticeManager on 01623 664877

If at the end of the discussion if you are still not satisfied you may of course contact one of the following:

Late Arrivals and Non Attendance

If a patient fails to attend an appointment or cancel an appointment giving less than 60 minutes’ notice this will be recorded as they did not attend. If this becomes persistent behaviour the Patient Removal protocol will be activated.

If a patient is late for an appointment the following rules will apply:

Less than 5 – be seen in turn

Between 5-10 minutes – be asked to sit and wait for a convenient time slot during surgery, this maybe the end of the surgery.

10 minutes or more – be asked to re-book

Training Practice

Dr Vanessa Pearce was approved as the first female GP Trainer in the local area in 2001.Up to 2 GP Registrars from the Mansfield GP Training scheme will be working in the Practice for 4 months at a time. A GP Registrar(GPR) is a fully qualified doctor who will be specialising in General Practice. The GPRs offer a greater flexibility of appointments for our patients and often bring many new ideas to the Practice

Occasionally, the GPRs will videotape their consultations. This is for their own training purposes and as a requirement for some of their assessments. You may, of course, choose not to have your consultation video-taped if you prefer.All recordings are discarded safely after usage to safeguard your confidentiality,

Medical Students

Occasionally we have final year medical students from Nottingham University. On these occasions we will notify you at your appointment and ask for your permission to be present.

Named Accountable GP

From 1st April 2015, all Practices are required under the 2015-2016 General Medical Services Contract to allocate a named accountable GP to all patients registered with them, including children. The Named Accountable GP will have overall responsibility for co-ordinating the care and support Churchside Medical Practice provides to you. However, we would like to stress that this does not prevent you from seeing ANY GP or Nurse within the practice or that your Named Accountable GP is always available to you, but they are simply your appointed care-co-ordinator. If you wish to know the name of your accountable GP, please ask at receptionist when you are next in the surgery. Please do not telephone the practice for this information as it will congest the telephone lines making it difficult for patients to get through with health concerns.

National Diabetes Audit

The practice takes part part in the National Diabetes Audit on a annual basis. The aim of this audit is to:

1) Assess local practice against National Service Framework for Diabetes and NICE Guidelines.

2) Compare service delivery, treatment effectiveness and outcomes of care with similar GP Practices.

3) Identify and share best practice.

4) Identify gaps and shortfalls in commissioning services.

5) Empower people with diabetes by informing them about the care they receive.