PowerStream Customer Service, Policy and Privacy
Statement

Custom design and manufacture of state-of-the-art
battery chargers, UPS, and power supplies for OEMs in a
hurry!

Guaranteed Security
Policy

We at PowerStream guarantee that your credit card and personal
information are 100% safe and secure through the use of 128-bit SSL encryption
technology. In addition to your information being secure, all data we collect
is protected against unauthorized access.

We also protect you against possible fraudulent charges on your
credit card by working closely with the credit card companies to ensure the
card has not been stolen. We do not accept credit card orders from areas of the
world that have bad reputations, from these areas we require T/T wire transfer
in advance.

Privacy Policy

PRIVACY STATEMENT (last updated 21 November 2007) Your name is
safe with PowerStream. We are an engineering company, not a marketing company.
We do not sell or share your information. We don't send you advertising. Any
announcements we send are opt-on only and always have "unsubscribe" features
that work automatically. We hate spam more than you do.

Orders that are placed on-line use state-of-the-art 128 bit
encryption and https for your protection. The information that we
acquire is limited to that necessary to give you good service. Cookies are used
in the shopping cart to keep track of your shopping trip, but no information is
gleaned from the cookies for our use or anybody else's use.

Life Support

DO NOT USE PRODUCTS SOLD BY POWERSTREAM AS CRITICAL COMPONENTS
IN LIFE SUPPORT DEVICES OR SYSTEMS.

Products sold by PowerStream are not intended for, or authorized
for use as, critical components in life support equipment. A critical component
is any component of a life support device or system whose failure to perform
can be reasonably expected to cause the failure of the life support device or
system, or to affect its safety or effectiveness. Any attempt to purchase any
PowerStream product for that purpose is null and void and PowerStream accepts
no liability whatsoever in contract, tort or otherwise whether or not resulting
from our or our employees' negligence or failure to detect an improper
purchase.

Avionics

PowerStream products have not been submitted for approval, nor
have they been approved by the FAA for use in critical avionics
applications.

Technical Assistance and Design
Support Services  Disclaimer of Warranties; Release of Claims

PowerStream offers its technical assistance and design support
services as a convenience to PowerStreams customers. PowerStream
personnel strive to provide useful information regarding PowerStream products.
PowerStream does not guarantee that any information or recommendation provided
is accurate, complete, or correct, and PowerStream shall have no responsibility
or liability whatsoever in connection with any information or recommendation
provided, or the customer's reliance on such information or recommendation. The
customer is solely responsible for analyzing and determining the
appropriateness of any information or recommendation provided by PowerStream
technical assistance, web based information, or design support services
personnel, and any reliance on such information or recommendation is at the
customer's sole risk and discretion. Accordingly, the customer shall release
and hold PowerStream harmless from and against any and all loss, liability, and
damage incurred by the customer or any third party as a result of any
information or recommendation provided to the customer or the customer's
reliance on such information or recommendation.

Limitation of
Liability

PowerStreams liability shall be limited to the repair or
replacement of defective products in accordance with the PowerStream
warranty.

PowerStream shall not be liable for any incidental, special or
consequential damages for breach of any warranty, expressed or implied,
directly or indirectly arising out of PowerStreams sale of merchandise,
including late deliveries, any failure to deliver any merchandise, or problems
arising out of customer's installation or use, whether proper or improper, of
the product, separately or in combination with other equipment, or from any
other cause.

In no event shall PowerStream be liable to the buyer or to
any third party for any indirect, incidental, special, consequential, punitive
or exemplary damages (including without limitation lost profits, lost savings,
or loss of business opportunity) arising out of or relating to any product or
service provided by PowerStream, or the use or inability to use the product or
service, even if PowerStream has been advised of the possibility of such
damages.

A notice about legal actions: Lund Instrument Engineering,
Inc., is a Utah corporation. By purchasing from us you agree to settle all
disputes with Lund Instrument Engineering, Inc. in Utah County, State of Utah.
You also agree that all disputes may be arbitrated by a Third party first. All
buyers agree that any and all legal actions must be filed in Utah County, Utah.
In no event shall Lund Instrument Engineering, Inc., or any associate be
required to appear or attend any court outside of Utah County, State of Utah.

Cookies

Cookies are not necessary to view our web site or buy things
through our shopping cart. Cookies are tiny pieces of information stored on
your computer that keep track of items in your shopping cart. If cookies are
enabled in your browser, they are used to keep track of you during the shopping
experience. If cookies are not enabled, we use your IP address for that
purpose. When you first click an [Add to Cart] button, our software sets a
cookie to associate you with a particular shopping cart.

When you enter your shipping and billing information and click
Submit This Order to complete the order, ShopSite sets another
cookie. This cookie contains the billing address (and the shipping address if a
separate one is used) that you used. It does not contain any credit card
information. This cookie is set to expire December 30th of the calendar year
following the year the order is placed. If you return to the store from the
same computer within this time, ShopSite will detect and read the cookie and
you will not have to re-enter the address information. If cookies are disabled
in your browser, this "memory" feature will not be available to you.

Conflict Metals
Statement

Inasmuch as the United States government has decided to
impose the failures of its foreign policy on American business by the
instrument of meaningless posturing, PowerStream Technology is committed to
eschew materials and suppliers that are sourced in conflict zones. We are
committed to responsible sourcing of conflict minerals throughout our supply
chain and to comply in all respects to the rules and regulation surrounding
conflict minerals.

No Minimum Order

There are no minimum order dollar amounts or piece quantities on
products normally stocked in our warehouse. For products that are not normally
stocked, or that are custom or customized there may be minimum order dollar or
piece amount.

How to Order

We have five types of products and services

1. Off-the-shelf, ready to ship. These products have prices and
add to cart buttons on their web pages. To buy these, you add them
to your shopping cart by pushing the add to cart button, choosing
the shipping method, and proceeding to Checkout. This takes you to
the secure area, where you can put in your confidential information.

You can abandon your order at any time. You can even decide to
cancel the order after submission and before shipping by calling us at
801-764-9060, 9062, 9063 or 9064 or e-mailing us at the link listed below. We
try to ship within the same working day, so dont wait too long!

Payment for off-the-shelf products is usually by credit card or
paypal. If you want to pay by check or wire transfer please call our sales
department to order.

2. Semi-custom. These are off-the-shelf products that need new
connectors, voltage adjustment, or some other shop work to prepare for you. You
need to call us at 801-764-9060, 9062, 9063 or 9064 to order. Payment for these
products is usually by credit card, wire transfer, paypal, or check in advance.

3. Custom. The most common custom products are custom battery
packs. Since these are made specifically to your specifications we require
payment in advance. Other custom manufacturing terms are based on a formal
quote or negotiated terms.

4. Special order. Many of our web pages contain products that
are not off-the-shelf because they are not in current production, need custom
modifications for individual needs, or are future off-the-shelf products in
development. Call us to discuss these products.

5. Engineering, consulting. custom designed power supplies, etc.
These products need to be discussed with our sales department.

Encryption: When ordering
on-line all of your private information is encrypted on our server using state
of the art encryption methods.

Sales Tax

Only Utah residents need to remit 6.25% sales tax. PowerStream
does not remit sales tax to states other than Utah. Any sales tax due that is
not collected by PowerStream is the responsibility of the customer.

Errors and Omissions

PRICE AND/OR DESCRIPTION CHANGES All prices, pictures and
descriptions on this site and all other PowerStream publications are subject to
change. PowerStream maintains no responsibility for inadvertent errors. In the
event of typographical errors on our site or in our publications, PowerStream
reserves the right to cancel or refuse orders at its sole discretion. Please
contact us within 30 days regarding price or promotion discrepancies.

PowerStream is not liable for errors in prices listed on the
site due to computer error or human error.

Shipping Policies

We normally ship via Fedex, UPS and postal services. For APO
addresses we ship USPS. All transactions are in US Dollars only. Lithium
batteries are now considered hazardous goods and restrictions as to shipping
methods and countries served apply. Items are individually assigned appropriate
shipping costs. Shipping costs appear when you add an item to your Shopping
Cart.

Shipping times are only estimates and are not guaranteed. We
cannot control occasional inventory shortages, shipping carrier delays, customs
delays, weather delays, and other factors that can delay your shipment.
However, we will do our best to get your product to you as soon as possible. We
cannot ship on weekends and holidays when UPS does not pick up

On orders requesting Next Day Air or Second Day Air Shipping,
all items in stock will be shipped immediately as requested. We cannot ship on
weekends and holidays that UPS does not pick up. All back ordered items will be
shipped upon arrival. This will also apply to back orders going to Hawaii or
Alaska. Any other foreign order will be held until it can be shipped complete
unless otherwise requested.

Freight Damage

If you receive merchandise that has been damaged in transit, it
is important to keep the shipping carton, packing material and parts intact.
Please contact a PowerStream Customer Service representative immediately to
initiate a claim.

Order Fulfilment
Policy

Most in-stock items are shipped within the same business day.
Orders received by 3:00 PM Mountain Time can be shipped overnight or two day.
After 3:00 PM if you are in a world of hurt you are welcome to call
and impose on the good nature of our staff, but we can only do what is
possible.

For out-of-stock items, you will be notified immediately of any
delay. If we cannot deliver your product within 30 days, we will contact you
and give you the opportunity to cancel your order. You must pay all orders in
advance (at the time of order), even for out-of-stock items.

For "not-stocked" items different policies apply. Some products
normally take 3 to 5 weeks to deliver, mostly batteries and battery packs,
specialty DC converters and high power inverters. These times are clearly
stated on our web page, and you must deal directly with a sales engineer by
phone, FAX or e-mail to order (in other words you can't order on the on-line
shopping cart). These orders are usually non-cancelable even when they are
late, since there are many factors outside our control.

If you receive a defective item, simply call us for help. If you
are unable to contact us by phone, send us an e-mail and we will provide an
RMA. Please note that you must return all packaging, manuals, and items
included in the original box, along with a detailed explanation of the defect,
within 30 days.

PowerStream provides a warranty on most of the products we sell.
However, for some products, such as batteries we cannot accept returns. Since
we are an engineering company, and our purpose is to help product development
engineers develop products, custom batteries that are made for this purpose
have a warranty that they meet the drawing electrical and mechanical
specifications when shipped. We will make exceptions to this policy when
reasonable because we are reasonable people.

If Product is
Resalable:

If the product is off-the-shelf and in its original packaging,
we will exchange it or refund it within 30 days (excluding batteries). If you
would like a refund, you will receive a full one, minus a 15% restocking fee.
All purchase exchanges and refunds are minus tax and shipping. Please be sure
to include all original packaging materials and instructions.

If the product has been assembled, painted, altered, or does not
contain all of its original packaging, this is not a resalable item.

Exchange Policy

You MUST have an RMA number to exchange any merchandise.

Our exchange policy is the best on the net! Anything you
purchase from PowerStream can be exchanged up to 30 days after the date of
purchase! What that means to you is that you have all the time you need to make
sure it is exactly right for you. (Items returned for exchange must be in
resalable condition.)

We want you to feel totally satisfied when you order products
from PowerStream. If for any reason you are not completely satisfied with your
purchase, send us an e-mail, so we can resolve any concerns. You will be asked
to follow these simple steps:

1. Make sure your original invoice is dated
within the last 30 days. Call or e-mail us to receive an RMA (Return of
Merchandise Authorization) number.

2. Check all returned items to be sure they
are in new condition (including all original packaging and accessories.)

3. Include a copy of the original invoice. On
the back of the invoice, please write your name, e-mail address, phone number,
and the item(s) you would like to receive in exchange for the return. Please
also tell us the reason for return so we dont have to waste our
engineering time testing it to see if it is resalable

5. Shipping charges are not refunded. You will
be responsible for the return shipping fees incurred to send the item(s) back
to us. You will also need to pay for the shipping of your new product to you.