Frequently Asked Questions

Our hours of operation are Monday Through Friday 9am to 4pm excluding holidays. Maxim Asset Holdings LLC may be contacted at anytime by emailing [email protected] or by calling us at (888) 287-6242. The best way to contact us is by email.

Q

Are the products sold here manufactured for human use?

A

Absolutely not. Everything sold by Maxim Peptide is for lab use only. please familiarize yourself with our Terms and conditions

Q

My purchase has been declined and I know my credit card is good. What am I doing wrong?

A

Please note You can only attempt a transaction with the same credit card 2 times in a 24 hour period. You can only try two different credit cards in a day. After 2 declined transactions, you are automatically locked out for 24 hours.

Reason-Transaction Declined: Issuer Declined

You must call your card issuer and tell them that you approved this order.

Reason-Gateway error: This transaction has been declined

Please double check that the billing address that you are entering is accurate and correct. The zip code and address must match your credit card for the transaction to go through.

Q

I placed an order and have not received an email confirmation. How do I know if my order went through?

A

Please check your spam folder. Our emails will occasionally go to your spam folder because they are automatically sent. If you cannot locate confirmation please send us an email and we will get back to you as soon as possible.

Q

How will this purchase appear on my credit card statement?

A

After purchasing an order with Maxim it will show on your credit card statement as CRAZY FLOWERS & GIFTS LAS VEGAS NV

Q

Why was I double charged

A

Your attempts to purchase are being authorized by us then declined by your card-issuing bank for some reason. These authorizations will not settle and you will not be charged. We are given little information regarding, why your card-issuing bank is declining your attempts to purchase. Please contact your card issuing bank.

To understand why this is happening, you'll have to understand how credit card transactions are processed. For full explanation, please read the Credit Card Processing Diagram with explanation below.

1. When a buyer commits an order, the credit card transaction goes to the payment gateway provider such as Authorize.Net and forwards the transaction to Merchant Bank's Processor.

2. The information is then sent to your bank ("issuing bank"), and your bank will either approve or decline the transaction based on customer's available funds. If transaction is declined by your bank, the transaction stops and there is NO problem. The customer's bank account will show transaction declined and so does the merchant's processor so there is no reason to argue with the merchant or bank.

3. If the transaction is approved by your bank, now the transaction is once again go through a security check by the payment gateway company with billing information sent by the issuing bank. If customer entered address, zip code and card code do not match with the credit card billing information provided by the issuing bank, the payment gateway may decline the transaction based upon merchant's fraud security settings.

To conclude, the net result of transaction status is a failure as the payment processor declined the transaction even though your bank approved it. This transaction will NOT show up on your credit card statement as it is declined by the payment processor. To your bank, they'll see this transaction as approved and will temporarily hold ("reserve") this money until the payment processor claims the money (which will never do as it declined the transaction), or a specific time elapses with no action from the payment processor which then releases the reserve. The time it will take to release the fund varies from banks to banks, and it could take anywhere from 2-7 business days.

The reason for multiple "approved" transactions on your bank account may be due to multiple attempts on your part to submit the order when the payment processor declined the previous transaction.

Q

Why did you call me?

A

After placing your order you may receive a welcome call from 323-284-7815, this is nothing to be concerned about it is simply a due diligence welcome phone call to help cut down on fraud and secret shoppers thank you for your cooperation.

No, orders inside the USA are shipped USPS priority mail. Delivery confirmation is included but no signature necessary.

Q

Do you offer free shipping?

A

We do offer a free shipping option for domestic USA, orders over $99. Once you have placed an order over $99, the shipping will automatically give you a “free” option.

Q

Reshipping Policy?

A

If your product is returned to us due to the shipping address not being correct, we will reship your order if you provide us with a new address, but you will be responsible to pay the new shipping charges. If your product is returned due to a customs issues from your country, we will not reship the package to you. However, if your package is returned we will return your payment after we subtract the 10% restocking fee and shipping charges.

Q

Canceling a order?

A

If you would like to cancel your order, please contact us immediately and we will do our best. If the order has already been processed, we will not be able to cancel it.[email protected]

Q

How long does it take for my order to be delivered?

A

All orders placed before 12am will ship the same day. Generally, shipping takes 3-4 days. International shipping varies. Please see the shipping and returns page for more information.

Q

Do you offer express shipping

A

Yes we offer Express Flat Rate Shipping. Please keep in mind that we have little control over your order once it leaves our facilities therefore we do not guarantee time of arrival.

Q

How long does it take for my order to get to me after the order is placed?

A

Once your order is placed and processed, it will ship the same day if received before 12pm EST Monday-Friday excluding holidays. If a product is out of stock causing a delay we will notify you by email when to expect your order to ship.

Estimated time of arrival for orders shipped within the USA: USPS First Class 3-5 business days, USPS Priority 2-4 business days, USPS Express 1-2 business days.

Please note that once your order has shipped from our facility we have no control over any type of delays, so we are unable to guarantee the exact time of arrival. Tracking info can take up to 24 hours to update.

Q

How much does shipping cost?

A

Shipping Offered Is all Flat rate inside the USA

First Class Shipping 4.99 (First Class Shipping is through USPS the package generally takes 4-7 Business day to reach its destination)

Priority Mail Shipping 9.99 (Priority Mail Shipping is through USPS the package generally takes 2-4 Business day to reach its destination)

Priority Mail Express19.99 (Priority Mail Express is through USPS the package generally takes 1-2 Business day to reach its destination)

Please note that these are approximate shipping time frame that MaximPeptide has no control over!

Q

My Package is lost what do I do?

A

If a package is lost we will reship at no additional cost to you (if the requested shipping address is correct). It must be 7 days past the scheduled delivery date to be considered lost.

From your members area click the "my orders" tab and you will be taken to a list of all of your past orders. They will each be updated with a status and you can click them to open and view their contents. When your order is marked completed you will be sent an order completed email that contains a link called "click to track" That link will take you directly to the proper page for you to track your shipment straight to your door.

Q

Do you sell bacteriostatic water?

A

We do not sell bacteriostatic or acetic acid solutions, because they are only available by prescription in the state that we ship from.

Why do the peptides I received have different colored tops than pictured on your site?

A

The Green colored tops on the site are simply for illustration. Each peptide we sell will have a varying colored top to help our clients distinguish between them.

Q

I ordered one of your research chem and it isn't suspended. Is this normal?

A

Different research compounds have a diffent appearance, None of them are suspended It is perfectly normal to have the compound gather at the bottom of the bottle if left to sit for any amount of time. Simply shake the bottle and it will once again disperse. The Compounds that are in a solution require no shaking and have a clear appearance.

Q

Why do the peptides I received have different colored tops than pictured on your site?

A

The green colored tops pictured on the site are simply for illustration. Each peptide we sell will have a varying colored top to help our clients distinguish between them.

Q

Do the products I ordered need to be refrigerated?

A

Liquid chemicals should never be in any temperature except for room temperature. If refrigerated they can lose their potency or even become so thick that they can't be removed from the bottle. Anything but room temperature should be avoided.
Peptides however due to their fragile nature should immediately be refrigerated upon receiving them. Peptides which will be stored for 3 months or more should be kept in a freezer. For under 3 months refrigeration is perfectly fine.

Q

A peptide that I purchased recently has less powder in it than others I've gotten. Does this mean it doesn't have the right MG?

A

Peptides due to their nature come in a variety of sizes and shapes. Normally after the lyophilization process has completed we have a peptide that is in a perfect cake. However there are times when it may break in transit or simply appear differently. This is no way effects the quality or potency of the product. It is simply an aesthetic issue. While we do try to always present a product that looks perfect, on occasion this isn't possible.
Proteins such as LR3 are very large in size and due to the requirement of a buffer will appear larger in size than a mod grf or ghrp. This is also normal.

In order to earn MP Rewards Points you must have a registered account with our website. If you have not registered an account with our site, you may do so Here Once logged into your account, simply place an order and you will automatically earn MPR's.

Q

How can I redeem my points?

A

In your shopping cart you will see a slider bar which gives you the option to spend some or all of your points. (You can not use your reward points in conjunction with Discount Codes) Please refer to our reward program page for more info.