Measuring ITIL: Measuring, Reporting and Modeling – the IT Service Management Metrics That Matter Most to IT Senior Executives PDF

by Randy A. Steinberg : Measuring ITIL: Measuring, Reporting and Modeling – the IT Service Management Metrics That Matter Most to IT Senior Executives

ISBN : #1412093929 | Date : 2006-08-02

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PDF-2c225 | THIS BOOK IS NOW OUT OF PRINT – A NEW AND UPDATED VERSION – MEASURING ITSM – IS NOW AVAILABLE (ISBN: 978-1-4907-1945-0) How do you measure and report your ITIL processes? Which ITIL metrics matter the most to Senior Executives? Finally, there is a book that shows you how! This is not a theoretical treatise, but a practical guide that shows you the operational metrics to use and how these can be c… Measuring ITIL: Measuring, Reporting and Modeling – the IT Service Management Metrics That Matter Most to IT Senior Executives

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Measuring ITIL: Measuring, Reporting and Modeling – the IT Service Management Metrics That Matter Most to IT Senior Executives by by Randy A. Steinberg

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