What is Emotional Intelligence?

What Is Emotional Intelligence?, explores the history of EQ and why helping leaders understand their emotional impact, on both themselves and others, directly ties to the success of an organization. The article highlights that when you provide training around building the emotional intelligence of leaders it can increase productivity, customer satisfaction, and employee retention - common HR challenges.

"If there’s any doubt about the bottom-line importance of a high emotional intelligence, just consider the case of a Motorola manufacturing plant, which Friedman cites in his white paper, where 93 percent of employees became more productive after the facility adopted stress-reduction and emotional-intelligence programs. Another factory reduced “lost-time” accidents, boosted productivity and sharply lowered formal grievances after supervisors received training in “emotional competencies.”"