Billing Information

Generally speaking, the payment policies of the University Physicians-affiliated practices are outlined below. However,
individual practices may adopt different payment policies from time to time.

A Practice can carry out its commitment to provide the highest quality
medical care to you, the patient, only when a mutual understanding of
expectations exists between you and the Practice. Requirements for maintaining your
account in good standing are:

Copayments are expected to be paid at the time of service.

Unless the provider is participating with your health plan or a special arrangement has been made, all charges are due and payable at the time of service.

If you are on a payment schedule for a previously unpaid balance we may ask you to prepay for current services.

Depending on your insurance coverage, you are responsible for the timely resolution of your account balance. If your claims are delayed and you receive notification, please contact your insurance company to expedite processing.

If your insurance coverage requires referrals, please confirm with your Primary Care Physician (PCP) that one has been issued to the specialist.

When you send in a payment by personal check, please include the top portion of your billing statement and
indicate your medical record number on your check. This helps us expedite your payment. For your added
convenience, we accept VISA, MasterCard, American Express, and Discover. You may pay your bill online using a credit card, debit card or eCheck. Just follow the web address (URL) on your statement, or click on the link below:

We understand there are circumstances that may warrant an extended payment plan. To avoid any misunderstandings,
we invite early discussion of financial problems. We have payment plans available that require additional financial
information.

Statements are sent on a monthly basis. The statements are itemized and indicate current activity to the account. Please pay careful attention to the top left hand corner and contact our office if the insurance on file has changed. If there is no response or payment received by the second statement run, your account may be referred to a collection agency. You can sign up for e-statements or pay your bill online by utilizing the website information on your statement or click on the link below:

If you have an inquiry on your bill, or if you need more information about a transaction, please call
(631) 444-4800 or write to us within 30 days. Our Customer Service phone line, is available Monday
through Friday from 8:00 am - 4:30 pm. Please be advised that our peak hours are between 11:30 am to 2:30 pm.

The Stony Brook Medicine University Physicians website is primarily an informational and educational resource.
It should not be used in place of medical advice and recommendations you receive from your health care provider.
If you have, or suspect that you have a medical problem or condition, please seek the advice of your
health care provider.

Stony Brook Medicine University Physicians provides marketing advice and consultation to the clinical Faculty associated with the University Faculty Practice Corporations (UFPCs). It does not provide medical care directly or indirectly nor does it oversee, direct, manage or supervise the medical care provided by any of the individual Practices. The individual Practices are responsible for the medical care each Practice provides to its patients. Please note that the Practices listed below are separate University Faculty Practice Corporations (UFPCs).