Clearing Cache and Cookies

Desktop browsers

In most computer-based web browsers, to open menus used to clear your cache, cookies, and history, press Ctrl-Shift-Delete (Windows) or Command-Shift-Delete (Mac). If this doesn't work, follow the appropriate instructions below.

If you don't see instructions below for your specific version or browser, search your browser's Help menu for "clear cache". If you're unsure what browser version you're using, from the Help menu or your browser's menu, select About [browser name]. In Internet Explorer and Firefox, if you don't see the menu bar, press Alt.

Click Delete. You will see a confirmation at the bottom of the window when the process is complete. (this will show in a yellow box)

Exit/quit all browser windows and re-open the browser.

Chrome

In the browser bar, enter:

chrome://settings/clearBrowserData

Select the following:

Browsing history

Download history

Cookies and other site and plug-in data

Cached images and files

From the Obliterate the following items from: drop-down menu, you can choose the period of time for which you want to clear cached information. To clear your entire cache, select the beginning of time.

Click Clear browsing data.

Exit/quit all browser windows and re-open the browser.

Firefox

From the History menu, select Clear Recent History.

If the menu bar is hidden, press Alt to make it visible.

From the Time range to clear: drop-down menu, select the desired range; to clear your entire cache, select Everything.

Next to "Details", click the down arrow to choose which elements of the history to clear; to clear your entire cache, select all items.

Click Clear Now.

Exit/quit all browser windows and re-open the browser.

Mobile browsers

Android

The steps to clear your cache, cookies, and history may differ depending on the model of your Android device and your preferred browser. However, you should be able to clear your cache and data from your application management settings menu:

Go to Settings and choose Apps or Application Manager.

Swipe to the All tab.

In the list of installed apps, find and tap your web browser. Tap Clear Data and then Clear Cache.

Exit/quit all browser windows and re-open the browser.

Chrome for Android

Touch Chrome menu > Settings.

Touch (Advanced) Privacy.

Touch Clear browsing data.

Exit/quit all browser windows and re-open the browser.

Safari (Apple iOS)

Note:

The following steps apply to the newest version of Mobile Safari for iOS. If you need instructions for older versions, you might find them in Apple Support's.