Emotional Intelligence

The core assets of the modern business enterprise lie not in buildings, machinery, and real estate, but in the intelligence, understanding, skills, and experience of employees. Management development often focuses on knowledge, key skills and abilities that are considered to be essential to effective leadership behaviour or high-performing individuals. Individual and organisational performance depend on various issues, one of the many qualities involved is emotional intelligence. The question of how some people are more successful in their lives then others has always been intriguing. For many decades scholars have generally focused on Intelligence Quotient (IQ), however, it is not the only answer to success or failure.

As early as 1920, E. L. Thorndike at Columbia University coined the term "social intelligence" to refer to the ability to understand and manage other people which led scholars to work on the emotional side of humans (Dunn, 2008). In 1985, Wayne Payne first mentioned the term emotional intelligence expressing that a person can overcome deficiencies in emotional functioning and regulation by showing strength in the face of fear or desire (Bradberry & Su, 2006).

The first publication on emotional intelligence was in 1995 by Daniel Goleman; however, the concept was referred to in prior studies. Mayer and Salovey described emotional intelligence as a unique cognitive ability based upon emotion that is operationalized in an individual’s social environment (Salovey & Mayer, 1990). Emotional intelligence describes abilities distinct from, but complementary to, academic intelligence or the purely cognitive capacities measured by IQ” (Goleman, 1998).Mayer and Salovey conducted several studies over the years trying to find out why some individuals were reading emotions than others where they proposed a model for emotional intelligence.

One major reason for the continuing interest on this topic is that Emotional Intelligence has been prolong compared...

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Emotions and Leadership: The Role of EmotionalIntelligence
George, Jennifer M. Human Relations 53.8 (August 2000): 1027-1055
Summary: This article discusses the correlation of a leaders EmotionalIntelligence (“the ability to understand and manage moods and emotions in the self and others”) (George) and how it plays a role in how effective that manager is. The author first relates how emotions, moods and feelings play a part in how humans deal with each other on a day to day basis. Ms. George points out that positive moods and emotions can have a positive effect on how we deal with life, and on the flip side how negative moods and emotions can have the opposite effect in our social and work lives. She states that “Feelings are intimately connected to the human experience. Feelings are intricately bound up in the ways that people think, behave, and make decisions.” Many people with the inability to show emotion find life difficult as even the smallest decisions are hard to make with no gage of how others may react or “feel” about your choices. The article is not so much about how leaders behave but more so how effective that behavior is in understanding their own and others emotions and moods. The author states there are four different attributes of one’s emotionalintelligence; the appraisal and expression of emotion; the use of emotion to enhance...

...Business Education, but none has focused on influence of emotionalintelligence and locus of Control. Therefore this study will focus on how and to what extent EmotionalIntelligence and Locus of control can influence career choice in business among undergraduates.
For most people, emotionalintelligence (EQ) is more important than one’s intelligence (IQ) in attaining success in their lives and carrier. As individuals our success and the success of the profession today depend on our ability to read other peoples signals and react approximately to them. Therefore, each one of us must develop the mature emotionalintelligence skills required to better understand, empathize and negotiate with other people- particularly as the economy has become more global. Otherwise, success will elude us in life and carrier. “Your EQ is the level of your ability to understand other people, what motivates them and how to work cooperatively with them,” says Gardner, the influential Harvard theorist.
Emotionalintelligence (EI) refers to the ability to perceive, control and evaluate emotions. Some researchers suggest that emotionalintelligence can be learned and strengthened, while others claim it is an inborn characteristic.
Since 1990, Salovey and Mayer have been the leading researchers on...

...The complex nature of emotionalintelligence and its imperative role in wider social affairs has given rise to the examination of its relevance to effective management and leadership. Increasing awareness of the necessity of emotionalintelligence within the workplace is evident in numerous studies and research relevant to this area over the recent decades. The link between successful management and emotionalintelligence is apparent as it can be seen that high emotional awareness and an ability to manage these emotions highlights three key aspects essential to good leadership: the provision of sustenance for the development of high quality interpersonal relationships with employees, improvement of the decision-making and problem-solving process by factoring in emotional consideration, and the creation of organisational awareness and identity through inspiring and constructing a collective sense of objectives.
Strong communication and teamwork are undoubtedly the fundamental elements of successful workplace management and it is through good communication that a sense of trust and intimacy can be nurtured, hence creating the basis for and developing the strength of interpersonal bonds. According to the Salovey, Mayer and Caruso four-branch model of emotionalintelligence, it is through the establishment of these strong interpersonal...

...managers need emotionalintelligence to manage successfully in the workplace? Why or why not? “
The ability to notice and manage emotional cues and information by managers have effectively defined and shaped workplace into a successful organisation since the inception in the focus on emotional management. Because the context of the workplace is influenced upon emotional feelings, it is fundamental for mangers to control employee’s behaviour by understanding that they too have an emotional component. Emotionalintelligence is therefore a central notion within the perception of managers because it allows managers to focus on the four major aspects of management functions that emotionalintelligence can assist with (George, 2000). This involves the development of a collective sense of goals and objectives, instilling an appreciation of the importance of work activities and behaviours, generating and maintaining moral in an organisation and encouraging flexibility in decision making by managers (George, 2000). As such, the development of emotionalintelligence within the mindset of managers can produce effectual leadership style that serve as a construct for an emotionally healthy organisation.
It is recognisable that the utilisation of emotionalintelligence can assist the...

...﻿Supervision Research Paper
Thesis Statement:
“What impact does a manager’s or supervisor’s level of emotionalintelligence have on their organizational climate?”
Through the first month of the class, the chapter that the two of us found the most intriguing was chapter 4 on emotionalintelligence. We were particularly interested in how big of an effect a manager’s emotionalintelligence level has on the employees and the culture. Once deciding on our topic we began to look for sources that would help us find the answer to our question.
For finding our necessary research for this project we plan on using many different resources. Most of our research will be found using the MacEwan library database. The “Business Sources Complete” and “Canadian Business and Current Affairs” databases from the business and management section will be our many areas to search in. We also plan on going to the MacEwan and public libraries and look for books that will help us find the information we need. The following are the current resources that we have found so far.
Sources:
Ghosh, R., Shuck, B., & Petrosko, J. (2012). Emotionalintelligence and organizational learning in work teams. Journal Of Management Development, 31(6), 603-619. doi:10.1108/02621711211230894
The purpose of this paper is to explore the relation between emotional...

...
EmotionalIntelligence
Cristy Gustin
AIU Online
Psychology SSCI 206
Geoffrey Hacker
05/18/2014
Abstract
In the following paper, you will learn about EmotionalIntelligence as well as what it means to have this sort of intelligence personally, socially and emotionally. The theory or belief of EmotionalIntelligence has been proven by scientists that the need for it to be high is necessary for people in order to ensure success. This is better explained in the following paragraphs so that to educate and make better awareness and understanding in individuals that may know how to fix themselves in order to be successful in their endeavors.
EmotionalIntelligenceEmotionalIntelligence is defined as the capacity to be aware of, control, and express one's emotions, and to handle interpersonal relationships judiciously and empathetically. This is describes also the ability to monitor other people's emotions as well as your own, to discriminate between different emotions, and to use emotional information to guide thinking and behavior. It is believed that EmotionalIntelligence is the key to personal and professional success. In considering someone’s happiness and success in life, emotionalintelligence which is also known as EQ, matters just as much as...

...Harrid, Nur Jannah Fatima L. MWF/10:00-11:00/C303
EmotionalIntelligence:
Why it can Matter More than I.Q.?
By: Daniel Goleman
1. Emotions, similar to instincts, have helped humans survive by motivating them to action. Each essential emotion, for instance fright, fury, joy, love, surprise, hatred and sadness, triggers particular biological reactions to get ready the body for action. No aspect of our mental life is more important to the quality and meaning of our existence than emotions. They are what make life worth living, or sometimes ending.
2. Under certain conditions, the limbic brain can overwhelm or hijack the body to respond to a perceived threat while bypassing the neocortex. Also called a neural hijacking, the emotions take charge. In such moments, people are described as 'blowing up' or 'losing it' with the reaction seeming impulsive and out of proportion to the stimulus. The amygdala in the limbic system stores emotional memory assigning meaning to feelings. To lose the amygdala is to lose passion and connections to the world.
3. Though hailed as predictors of success, a high IQ and academic achievements are no guarantees of success or happiness in life. EmotionalIntelligence (EI) is a meta-ability, a set of skills that provide a key advantage in reaching one's goals and handling adversities. Psychologist Howard Gardner, at the Harvard...

...complaints and complications relate to poor communication within a workplace. Higgs et al. states that three of the key communication approaches include self awareness, empathy and emotionalintelligence. Emotionalintelligence, one of the key approaches to communication in a health care setting, is a fundamental part of communication. Intelligence was often associated with performance in IQ tests but it has recently been discovered that it is only one of the seven types of intelligences in McQueen’s study . Emotionalintelligence is also one of the seven types of intelligences and can be broken into four branches according to Reilly . These four branches include: emotional perception and expression, emotional facilitation of thought, emotional understanding and emotional management. With good skills in these branches, an individual can identify how to appropriately communicate in a given situation. Without these skills, inappropriate communication will go unnoticed and may continue to cause complications. Overall the goal to achieve in health care environment is to create a successful therapeutic relationship. This involves placing the client’s needs first and where the professional aims to create a positive change in a client.
Emotional perception and expression are...