Introducing operational change, particularly new technology, requires a proactive approach to allay emotional resistance whilst making the most of the opportunity to optimize end-to-end processes and automate non-value-added tasks. Business process reengineering (BPR) is the analysis and redesign of workflows that does exactly this and plays an important role in the implementation of new technology. [...]

Standing out amongst the crowd is getting harder for leisure agencies, especially with growing number of OBTs. However, technology can also help leisure agencies differentiate with improved customer experience and consistent branding. Branded documentation Creating a corporate brand that reflects an agency’s value proposition is realised through the company’s website and other communications with the [...]

Leisure Travel agencies typically experience fraud either by clients using stolen credit cards or by causing a charge back after they travelled. This is one of the reasons the travel industry has a low credit rating. First impressions Customer fraud has increased significantly in recent years due to use of the internet to research and book [...]

Self-service is what travellers want so why not let them help you do the work. New functionality from Tramada allows travellers to register themselves for group tours or events using a secure online form. Convenient and quick. Online registration lets travellers sign up online, when and where it is most convenient for them. It takes [...]

Travel agents must offer unique services to their clients to provide a better experience for less cost than their competitors. The key to this is automation of the booking process to improve productivity of consultants by reducing time spent to manage each booking and increasing data accuracy. The online booking process is, by its nature, [...]

This saying is never truer than when sifting through reams of travel data to try to understand metrics like your clients’ travel spend behaviours or analysing corporate travel policy compliance. Data visualisation, employed by Business Intelligence (BI) systems, uses charts, colours and maps to help you spot trends, patterns or variances in data easily. The [...]