Supporting our customers through COVID-19

3 April 2020

The impacts of COVID-19 are being felt right across Australia. At Linkt, we’re here to help and have expanded our Linkt Assist program to take care of customers who need it most.

We have a range of support services available to help customers including more time to pay, fee waivers and payment plans. We are also providing eligible customers directly impacted by COVID-19 with up to 3-months’ toll credit.

These services are available through our Linkt Assist program, which we recently expanded to include businesses.

Up to 3-month toll credit

We’ve expanded our Linkt Assist service to help those most in need during these difficult times. Our 3-month toll credit is designed to support those whose employment has been directly impacted by COVID-19, in addition to showing our support for those working on the front-line in high risk environments to keep us safe. The credit covers the period from 1 April to 30 June.

Eligible customers include*:

People who have lost their jobs or experienced significant reduction in hours directly as a result of COVID-19

Where customers do not meet the full criteria for the toll credit, but have been impacted by COVID-19, consideration will be given to applying a partial toll credit. Consideration will also be given to waiving past toll debt for impacted customers on a case-by-case basis.

*Proof of current employment will be required with your application.

Travel exclusions

Credits exclude trips taken on Eastlink (Victoria), M5 South-West Motorway (New South Wales), Sydney Harbour Bridge & Tunnel (New South Wales) and Toowoomba Bypass (Queensland). M5 trips are still eligible for Cashback, so if you have a valid NSW toll account, you can register for the M5 Cashback Scheme and, if eligible, claim back these trips. Find out more information on M5 Cashback.

FAQs

How will the toll credit work?

The toll credit covers the period 1 April to 30 June. The toll credit will be applied directly to the customer’s account. Tolls will continue to be charged to the account, but will be offset by the toll credit.

I’m a business owner. Am I eligible?

Businesses will not typically be eligible for the toll credit, however individual situations will be considered on a case-by-case basis. Linkt is supporting business customers by extending payment terms and creating payment plans where they are experiencing difficulty paying.

I don’t meet the COVID-19 assistance criteria, but I am having difficulties paying for my tolls. Can I still access support from Linkt Assist?

Yes. Customers who meet the existing criteria for Linkt Assist will continue to receive support from the program. To apply, complete the Linkt Assist form. Click here for more information about Linkt Assist. Please note we will be considering every application that is submitted, so it may take us some time to get back to you.

Please note this article was editied on 01 June 2020 to reflect new processes.