Answers to Your Questions

Frequently Asked Questions

Click on a question to see the answer.

How do you ship live plants?

Once your order is placed we pick the largest plant available in your container size. Sizes vary at different times of the year, so we email you a picture of your plant before carefully packing and prepping it for its journey. Please visit our Shipping Information page for more information.

Where do you ship?

I entered the wrong shipping address, can I still change this?

Yes, you can. Please notify us within 2 hours of your order via our contact form or by giving us a call at 888-361-9998. In the event that your order has already shipped, reship costs are solely the customers responsibility.

I already placed my order but need add/modify plants on my order, can I still do this?

Yes, if you need to add/modify any plant(s) to your order, please give us a call or contact us here as soon as possible. If your existing order has already been picked, you will have to create a new order. Orders are typically picked the following morning. Items cannot be cancelled once they’ve been shipped.

When will my order ship and arrive?

Orders typically ship within 5 business days. Items are shipped from Florida shipping and times vary by state. If your package will not make it by the weekend (Saturday for residential addresses), we will hold your package until the following Monday to ensure that your plant is in transit as little time as possible. Please note that delivery dates for residential addresses is Tuesday – Saturday while delivery dates for business addresses is Monday – Friday.

My products were damaged in transit, what do I do?

Upon delivery, we request that you inspect your plants thoroughly & notify us within 2 business days from the date of delivery of any damage during transit. (*Please do not discard of any product or packaging.) Click here to read about our 30 day guarantee.

What is your return policy?

Due to the nature of live plants, PlantVine does not accept returns on material. All PlantVine plants come with a 30 day guarantee. Read more about our guarantee here.

My plants have not arrived, what do I do?

If your order has not arrived, please check your tracking number to see where your package is in transit. If your tracking number states that your order has arrived but is not at your house, contact us here or call us at 888.361.9998 so that we can help locate your package. Have your order number ready so that we can assist you quickly.

I need to cancel my order; how do I do this?

We understand that sometimes things happen, as a courtesy we will provide a full refund on orders that have not been shipped yet. This excludes special orders and bulk orders which may incur a restocking fee after they have been picked.

Please call us at 888-361-9998 or contact us here as soon as possible to ensure that your order is canceled & properly refunded.

What is a Plant Grow Zone?

The Plant Hardiness Zone is determined by the USDA which specifies the standard by which gardeners & growers know which plants are most likely to thrive in their area. In the header of PlantVine there is a section that shows your zip code and zone. If we have your zip code wrong, you can update it to show your current grow zone.

How will I know that the plants that I order will survive in my Zone?

When searching on PlantVine we automatically use your zip code to determine which zone you belong to. You will see an alert on plant pages that are out of your zone. You can also search for and filter plants that are in your zone by clicking on “Shop” and then selecting the zone in the filter section. Zone is only relevant for plants planted outdoors, not interior plants.

Can I order plants that are not in my Zone?

Yes, you can. When completing your order or viewing items in your cart, we let you know which plants do not grow within your Zone. We understand that plants can be given as gifts or even stored indoors & thrive very well indoors. PlantVine is not responsible for any plant that is planted outside of its correct zone. Some tropical plants that can grow indoors may require a humidifier in dry climates.

Why do we need your zip code?

I can’t find the plant that I am looking for on PlantVine, what do I do?

We know searching for plants can be overwhelming. If you cannot find the correct plant that you are looking for, please contact us here or call us at 888-361-9998. *shipping & pricing may vary on larger sizes

Do you offer bigger sizes of plants?

We do offer a wide selection of plants and do have larger sizes available in certain circumstances, please contact us here or call us at 888-361-9998 to let us know what you are looking for. Shipping & pricing may vary on larger sizes.

How do I track my shipment?

With every order you will receive a separate order shipping confirmation email once your order has shipped that will display your tracking information. You can alternatively track your order with your order id and email on this page.

Why can’t you ship certain live plants to my state?

Due to certain USDA regulations, some plants may not be available to ship to you. If we cannot ship to your state we will contact you and fully refund those items.

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Plant Sizes

Plants are shipped in standard plant container sizes ranging from 3 inch diameters up to 10 inch diameters. Once we receive the order, we will pick the largest material available for the selected container size range.

Zone Mismatch

The USDA has classified plants in to Grow Zones based on the coldest temperature that area reaches. It is recommended to only plant plants in their appropriate zoned but they can be used in pots and indoors in a variety of zones. If we have you zip code incorrect, please update you zip code to see which zone you are in.

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