Speak your mind

Published Monday 1 November 2010 12:00 am

McCulla Ireland, which specialises in temperature-controlled logistics for the food industry, has become Irelands’s first food service distribution specialist to implement voice-directed picking across three temperature zones with Zetes.

The company has deployed Zetes’ 3iV Crystal voice-directed work software in conjunction with Vocollect’s Talkman T5 voice computers – VoiceClient and VoiceConsole.

The distributor serves clients across Ireland including McNeil Nutritional, Benecol Ireland, Johnson &amp; Johnson and Dale Farms. Picking processes had previously been operated using hand-held terminals, but the company required a system that allowed it the flexibility to tailor pick processes in line with each client’s individual costing and billing operations.

Managing director Ashley McCulla says: “Putting in voice enabled us to increase our KPIs and efficiencies to customers by getting more things right first time, which strengthens loyalty and satisfaction, but also reduces our cost base and improves profitability.”

McCulla expects to improve picking and dispatch accuracy levels to beyond 99.5 per cent, as well as reducing the number of man hours required to complete stock counts, as the need for bi-weekly stock counts will be eliminated. Instead the company will operate a perpetual inventory management system.