Cracked CUE display

I took my XTS in for regular service and to take care of a recall and when I picked it up from the dealer (after hours) the glass over the radio/CUE was spider webbed
from the inside. There is no impact mark or signs of excessive pressure, the outside surface is totally smooth. We are in New Orleans and it was about 95 outside when I picked up the car, so the only thing I can think of is the extreme heat caused it to break from the inside. I have to get the car in to have the dealer look at it and
hopefully get it fixed thru warranty without a major headache.

Anyone heard of this happening?

It's been a rough couple of weeks with my Cadillacs and glass. My Escalade split a windshield sitting still in the driveway. After jumping thru all the hoops Cadillac is
going to replace it.

Re: Cracked CUE display

Originally Posted by Edjeeg

I took my XTS in for regular service and to take care of a recall and when I picked it up from the dealer (after hours) the glass over the radio/CUE was spider webbed
from the inside. There is no impact mark or signs of excessive pressure, the outside surface is totally smooth. We are in New Orleans and it was about 95 outside when I picked up the car, so the only thing I can think of is the extreme heat caused it to break from the inside. I have to get the car in to have the dealer look at it and
hopefully get it fixed thru warranty without a major headache.

Anyone heard of this happening?

It's been a rough couple of weeks with my Cadillacs and glass. My Escalade split a windshield sitting still in the driveway. After jumping thru all the hoops Cadillac is
going to replace it.

Hello Edjeeg,
I hope I am not reaching out to you too late! Were you able to get your CUE screen fixed by your local dealership? If you are still in need of assistance, please let me know. I would be happy to help. Either way, I would like to know how things are going with the vehicle.