Frequently Asked Questions about ProSteel Security Doors

Below are the most common concerns you may have about your ProSteel Security Door. Please read through the list and if you still have concerns, feel free to contact a ProSteel Customer Service team member at 877-501-SAFE ext. 14 or use the Contact Us form.

Lock Batteries

Q: How often should I change the battery in my lock?

A: The battery should be replaced once a year. We suggest using a 9v Duracell Alkaline battery. Replace the battery on a memorable day like on the 4th of July and replace fire alarm batteries as well.

Q: How do I replace the battery in my SecuRAM Biometric lock?

A: If possible, change the battery with the door open. The lock has a keypad that lifts straight up. Cup your hand gently under the keypad and lift up to un-clip from the door. Replace the battery with a 9v Duracell Alkaline battery. Replace and test the lock.

Combinations

Q: How do I change the combination on my S&G Electronic lock (Titan series)?

A: The S&G Titan electronic lock is used on products manufactured after January 1, 2012. With the door open, the combination can be changed by following these steps:

Enter 22* and the current password or default password (123456) followed by the # sign.
You will hear 5 beeps.

Enter the new password followed by the # sign.
You will hear 3 beeps. Passwords must be 6 characters long.

Enter the new password again followed by the # sign.
You will hear 3 beeps.

The new code should be tested at least 3 times with the door open to ensure it works correctly. View Video

Q: How do I change the combination on my S&G Electronic lock (Z02 series)?

A: The S&G Z02 electronic lock is used on products manufactured before January 1, 2012. With the door open, the combination can be changed by following these steps:

Enter 74* and the current password or default password (123456) followed by the # sign.
You will hear 5 beeps.

Press 1*

Enter the new password followed by the # sign.
You will hear 3 beeps. Passwords must be 6 characters long.

Enter the new password again followed by the # sign.
You will hear 3 beeps.

The new code should be tested at least 3 times with the door open to ensure it works correctly. View PDF

Locks

Q: Why does my electronic lock only open 1 time out of several attempts?

A: This is usually caused by the position of the handle or a weak battery. Insure the handle is completely in the locked position or replace the battery with a 9v Duracell Alkaline battery.

Q: Why does my lock emits 2 long beeps after I enter my code?

A: The lock has entered the time out mode. Wait for 15 minutes and enter the code again.