Bilingual Answering ServicesEliminate the language barrier

With more than 30 million people living in America who speak a primary language other than English, the need for bilingual answering services has never been greater. Sound Telecom offers you an easy and inexpensive solution so that you can communicate clearly with virtually anyone in the world, anytime, from anywhere thanks to a multilingual answering service.

We provide live, real-time, operator-assisted translation to our clients who need to communicate with non-English speaking callers. By offering translation services for over 200 languages, we give you a way to serve your clients no matter what language they speak so your business can truly be multilingual.

How our Bilingual Answering Services work

We learn from you what languages you will be expecting your callers to use. Then, we set up a quick automated routing option on the front end of the call, (press 1 for English, 2 para Español, etc.). Our trained and knowledgeable USA based agents then bring the appropriate 3rd party translation professional into the conversation, and stay on the line while a native language specialist facilitates the translation of your call. We then accurately deliver your messages to you in English.

Not only do Sound Telecom agents have the ability to provide translations services, but they also deliver:

24/7 Live Operator Availability: never miss calls or opportunities with a bilingual answering service that manages your phones around the clock to provide live answering, translation, screening, message taking, and transfer

Call-Forwarding and Flexible Handling: according to the criteria you specify, your calls will be professionally answered, translated, processed, and routed

Overflow Coverage: during peak call times, there is always a live person for your customers to speak with in their language

Service Dispatch: using a multilingual answering service assures that emergency, technical, and service personnel get critical messages at the right time so they can be where they need to be

Sound Telecom presents an intelligent and efficient way to overcome the language barrier for your patients, clients or customers. Our courteous, friendly and highly skilled representatives are totally committed to helping you meet your bilingual answering service needs.

We provide nationwide service and can assist you no matter where you live. Feel free to browse our directory.

What our customers are saying

I recommend Sound Telecom to anyone who wants their phones answered by a living, breathing person who is professional and courteous at all times. When I need to forward my calls, it is a stress-free experience.

We've been doing business with them for 5 years and we're completely satisfied with their professionalism when representing our company. I recommend Sound Telecom to anyone in need of a competent answering service.

The team at Sound Telecom is directly responsible to my team's success. Our ability to perform with the highest quality of standards wouldn't be possible if it wasn't for the great people at Sound Telecom.

I want to congratulate your entire organization for their great attitude, friendly service and classy way you operate the business. You set a standard for excellence that is seldom achieved in the United States.