Supporting someone in crisis

What can family and friends do in an emergency?

Finding out that someone is about to self-harm, or has just self-harmed or attempted suicide is a very stressful situation to be in.

It is important to be aware of your safety and the safety of other people in the environment first, and base your responses on these safety considerations. Below are some guidelines to help support you in an immediate crisis:

If a crisis plan or safety plan is already developed, follow the plan

If a crisis or safety plan is not already developed, then seek immediate advice and support by phoning emergency services:

An ambulance — 000

The police (for a welfare check or if the person has a weapon or is in a dangerous situation) — 000

Suicide Helpline Victoria — 1300 651 251

The local Crisis Assessment and Treatment Team (CATT) — www.health.vic.gov.au/mentalhealth/services/adult/index.htm

Their own doctor, counsellor or psychologist.

The service you call depends on the severity of the situation, and how urgently you need a safety response, with police and ambulance being the most urgent.

Follow the guidance of the emergency service that you call.

Further support in urgent situations and guidance in developing safety plans is available on the Beyond Blue website.

Are you feeling under the weather this winter? Check any flu-like symptoms by consulting your GP or pharmacist firs… https://t.co/jKxBtIcpY0

"I want to help other people going through cancer. I won’t let my battle be for nothing," says Bonnie. Find out abo… https://t.co/KKfHygfJ0r

Are you looking to make a fresh start working with a dynamic team in a new environment? Take the next step in your… https://t.co/sBljqTkdzD