Water Billing

***BUDGET BILLING IS NOW AVAILABLE - SEE BELOW***

Monday - Friday, 8:00 a.m. - 4:30 p.m.
Phone: (586) 447-3317Fax: (586) 445-5245
During regular business hours, you can obtain billing information, request a final reading or schedule a service appointment with the Water Billing Department.

ALL WATER DEPARTMENT PERSONNEL CARRY PICTURE IDENTIFICATION

FINAL BILLS

Final readings must be scheduled with the Water Billing Department. The bill will be available after 12:00 p.m. the business day following the appointment. When Final Bills are processed, customers are automatically cancelled from Automatic Bill Pay.

BUDGET BILLING

The City is happy to announce the implementation of budget billing in conjunction with direct debit. The budget billing program allows you to make monthly payments on your water bill thereby reducing the fluctuations in your personal budget. This also helps by eliminating penalties for late payments. We will take the usage of your last 4 quarterly bills calculated at the current rates along with the flat charges and divide it by 12. If you have a past due balance, this will be calculated in the same manor and added to your monthly payment. After 12 months, your account will be re-analyzed and you will be notified of your new budget amount. When you elect the budget billing option, you will be required to have your monthly payment direct debited from your bank account. If you wish to enroll in this program CLICK HERE to print out the form. Once completed, return the form to the water department along with a voided check. If you mail in the form, we will contact you regarding your payment amount. If you are not the owner of the home, we will need owner approval for any past due balances that are being rolled into the budgeted amount.

E-BILLING

If you wish to go paperless and receive your quarterly water bill by e-mail, please CLICK HERE to print our E-Bill form. Just complete the form and return it to the Water Billing Department. If you already receive your water bill via e-mail, you can use this form to change your e-mail address with the City, if necessary, or to stop e-billing.

NOTE: All water registered at the inside water meter will be charged to the account.

FREQUENTLY ASKED QUESTIONS

Q. When will I get my water bill?
A. Residents receive their water bills quarterly in the City of St. Clair Shores. You
should receive your bills on the first of the following months:

48080

48082

48081

January

February

March

April

May

June

July

August

September

October

November

December

Payments are due three weeks after the bills are mailed.

Q. What are the water rates in the City?
A. The water and sewer rates in the City are as follows:

Water $4.738 per unit

Sewer $6.425 per unit

You are billed water and sewer charges ($11.163 Total) for each unit of water you use.

Q. How much water is a unit?
A. Each unit is 100 cubic feet or 748 gallons.

Q. My meter is in my house, how does the City know how much water I used?
A. The City has installed radio read devices to most homes which will transmit the reading to the City offices at the time
of billing.

Water Residential Assistance ProgramThe Great Lakes Water Authority, the regional water authority that includes the City of Detroit, Macomb, Oakland and Wayne counties and the State of Michigan, is offering an assistance program to qualifying low-income retail customers. For more information on the Water Residential Assistance program (WRAP), check the fact sheet here. You can also contact the GLWA directly at 313-386-9727 for more information.