can't login to AIP SSM-10 on ASA5510

we have recently purchased an ASA5510 with AIP SSM module. I keep trying to login to the card with the "session 1" command but I get the bellow error when trying to change the default login password:

login: cisco

Password:

You are required to change your password immediately (password aged)

Changing password for cisco

(current) UNIX password:

Authentication token manipulation error

Remote card closed command session. Press any key to continue.

Command session with slot 1 terminated.

after that I tried to update the card image with the "hw-module module 1 recover configure/boot" commands but the card status seems to be stuck in "Recovery" (from "show module 1" command. also the "Status" led keeps blinking) and I couldn't login to the card (I get the error "Card in slot 1 did not respond to session request").

finally I issued the command "hw-module module 1 recover stop" and now everything is back to the way it was with me not being able to change the default password.

has anyone come across these two issues before? why can't I change the password or the upgrade the image on the AIP card? could it be faulty?