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2 Contents Acknowledgements Foreword xvii xix Chapter 1 An Introduction to BPM Brief History of Business Process Management The Need for Business Value The Production Line The Process is Your Business Business Process Re-engineering The Growth of IT Today's Process Challenges Realising Business Process Management Business Process Strategy Phase Business Process Design Phase Business Process Implementation Phase Business Process Controlling Phase 11 Chapter 2 Introduction to the ARIS Platform Business Process Management with ARIS The Strategy Platform ARIS Balanced Scorecard (BSC) ARIS Business Optimizer The Design Platform ARIS Toolset ARIS Easy Design ARIS Web Publisher ARIS Business Designer ARIS Business Architect ARIS Business Publisher ARIS Simulation The Implementation Platform ARIS for SAP NetWeaver ARIS SOA Designer ARIS UML Designer The Controlling Platform ARIS Process Performance Manager ARIS Audit Manager v What's in this Book How to Use this Book 23

3 viii Contents 2.8 For New Users of ARIS Business Designer For ARIS Toolset and ARIS Easy Design Users 25 Chapter 3 The Basics of Process Modelling with the ARIS Design Platform The ARIS Concept Why Use a Framework? What is a Model? The ARIS House ARIS as a Method for Business Modelling Business Process Modelling with the ARIS Design Platform Typical Scenarios for Using the ARIS Design Platform Servers, Databases and Models Objects, Occurrences and Relationships Attributes and Properties Modelling Conventions with Method Filters and Templates A Model is Not Just a Picture Major Features of the ARIS Design Platform Conventions Used in this Book 47 Chapter 4 Business Process Architecture with ARIS The Need for a Business Process Architecture Definition of a Business Process Architecture Architecture as a Necessary Implementation Infrastructure Typical Models in a Business Process Hierarchy The Process View The Organisation View The Data View The Function View The Product/Service View 60 Chapter 5 Getting Started with Your First Model Let's Get Started ARIS Business Servers Opening ARIS Business Designer Opening ARIS Business Architect Menus and Toolbars Starting Modelling The ARIS Designer Module Adding Objects Saving Your Model Placing and Connecting Objects Process Flows and Decisions Other Object Types Viewing and Printing Your Model Model Layout 75

10 Contents xv Viewing Object Definitions Viewing Object Variants Viewing Model Variants 323 Chapter 16 Standardised Modelling with ARIS The Need for Standardisation Benefits of Standardisation Driving Reuse Through Standardisation A Common Process Repository Using ARIS to Drive Standardisation What to Standardise Basic Rules for Process Capture and Modelling A Core Set of Models, Objects and Symbols Modelling of Who?, What?, When?, Where?, Why? and How? Relationships and What They Mean How to Represent Common Scenarios Use of Attributes Model Appearance Approaches to Model Linking and Structure Libraries and Reuse Conventions Handbooks and other Standardisation Approaches Formal Standards Documents Guidelines Intranet Help and Support Site Sample Databases and Models Method Filters Using an ARIS Server Using an ARIS Web Server Object and Model Libraries Templates Training Report Scripts Semantics Checks Audits, Reviews and Quality Gates 337 Chapter 17 Roles and Responsibilities for BPM The Roles and Responsibilities for BPM Managing Business Process Management The BPM Sponsor The Head of Business Process Management The BPM Steering Committee Business Process Experts The BPM Competence Centre The Process Owner The Process Coordinator 342

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