Monthly Archives: November 2018

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I just got iPhone XS. In my opinion, it’s really small for me. So can I exchange iPhone XS to XS max. If so, how?

What’s the Apple GiveBack?

Trading in your device is as easy as buying a new one. Apple will give you a prepaid trade-in kit or shipping label to send it off. Or you can bring it to an Apple Store. They’ll either give you instant credit toward the purchase of a new product or send your device on to our recyclers. For a limited time, you can get even more back when you upgrade to iPhone XR or iPhone XS and trade in your iPhone.

Contact your carrier for help transferring service to a new owner. If you aren’t using a SIM card with your device, you can contact them to get help transferring service to the new owner.

How can I do that?

Trading in your device is as easy as buying a new one. Apple will give you a prepaid trade-in kit or shipping label to send it off. Or you can bring it to an Apple Store. We’ll either give you instant credit toward the purchase of a new product or send your device on to our recyclers.

I have a problem with the battery. The problem is that when I plug my iPhone to charge he doesn’t make the chime noise and doesn’t show the green battery logo on the screen. He just start charging without making any sound and without showing anything on screen. I have a feeling that something is wrong, so please help!

If you’re trying to charge wirelessly with an iPhone 8 or later, first make sure that you can charge with the USB adapter and cable that came with your device. If that works, then get help with wireless charging. For a third-party accessory, check that it’s Apple certified.

What if your device charges slowly or won’t charge?

Follow these steps and try again after each:

Check your charging cable and USB adapter for signs of damage, like breakage or bent prongs. Don’t use damaged accessories.

Use a wall power outlet and check for firm connections between your charging cable, USB wall adapter, and wall outlet or AC power cable, or try a different outlet.

Remove any debris from the charging port on the bottom of your device, then firmly plug your charging cable into your device. If the charging port is damaged, your device probably needs service.

If your device still won’t power on or charge, take your device, charging cable, and charging adapter to an Apple Retail Store or apple authorized service provider for evaluation. You can also contact apple support.

Your iPhone might get slightly warmer while it charges. To extend the lifespan of your battery, if the battery gets too warm, software might limit charging above 80 percent. Your iPhone will charge again when the temperature drops. Try moving your iPhone and charger to a cooler location.

What if an alert says that your accessory isn’t supported or certified?

These alerts can appear for a few reasons: Your iOS device might have a dirty or damaged charging port, your charging accessory is defective, damaged, or non Apple-certified, or your USB charger isn’t designed to charge devices. Follow these steps:

Remove any debris from the charging port on the bottom of your device.

Make sure that your device has a Wi-Fi connection to the Internet or a cellular-data connection

Learn more if you’re using router, firewall, or security software that restricts Internet access

If you’re trying to use FaceTime over cellular, make sure that Use Cellular Data is on for FaceTime. Go to Settings and tap Cellular or tap Mobile Data, then turn on FaceTime. If you’re using an iPad, you might see Settings > Cellular Data

If you don’t see the FaceTime setting, make sure that Camera and FaceTime aren’t off in Settings > Screen Time > Content & Privacy Restrictions > Allowed Apps

Make sure that you have the correct phone number or email address listed

Go to Settings > General > Date & Time and turn on Set Automatically

Restart your device

Update your device to the latest version of iOS

What if you have connection or sound quality issues with FaceTime?

Make sure that both you and the person that you’re calling are using a fast Wi-Fi or cellular connection. If you’re using Wi-Fi, FaceTime requires a broadband connection.

What if I can’t find the FaceTime app?

Make sure that your device supports FaceTime. FaceTime isn’t available or might not appear on some iPhones and iPads purchased or used in Saudi Arabia, Pakistan, and United Arab Emirates, including Dubai. However, with iOS 11.3 or later, FaceTime is available on iPhone, iPad, and iPod touch in Saudi Arabia.

What is the difference between my messages and my iMessages on my iPhone? I’m trying to figure out why my regular messages from other people come in on green and my iMessages come in on blue. Why?

What’s the difference between messages and iMessages?

iMessages are texts, photos, or videos that you send to iOS devices and Macs over Wi-Fi or cellular-data networks. These messages are always encrypted and appear in blue text bubbles. To turn iMessage on or off, go to Settings > Messages.

If you aren’t using iMessage, you can use SMS/MMS. These messages are texts and photos that you send to other cell phones or iOS devices. SMS/MMS messages aren’t encrypted and appear in green text bubbles on your device.

In a nutshell, blue is iMessage which you send and receive to fellow iPhone users, Green is regular text messages sent and receive, with wireless carriers to non iPhones, like Android, Windows, etc.

What if you get an error when trying to activate iMessage?

Check your device settings

Make sure that you’re connected to a cellular data or Wi-Fi network.

Go to Settings > General > Date & Time and make sure that your time zone is set correctly.

Turn off and restart iMessage and FaceTime

Go to Settings > Messages and turn off iMessage

Go to Settings > FaceTime and turn off FaceTime

Restart your device

Turn iMessage and FaceTime back on

Wait 24 hours

Make sure that your device has the latest version of iOS

If you’re using an iPhone, contact your carrier to make sure that you can receive SMS messages

Trusted phone numbers: A trusted phone number is a number that can be used to receive verification codes by text message or automated phone call.

Verification codes: A verification code is a temporary code sent to your trusted device or phone number when you sign in to a new device or browser with your Apple ID.

What to remember when you use two-factor authentication?

Remember your Apple ID password.

Use a device passcode on all your devices.

Keep your trusted phone number(s) up to date.

Keep your trusted devices physically secure.

Is this different than Apple’s current two-step verification feature?

Yes. It uses different methods to trust devices and deliver verification codes, and offers a more streamlined user experience. Two-factor authentication is required in order to use certain features that require improved security. The older two-step verification feature continues to work separately for users who are already enrolled.

What if I forget my password?

You can reset or change your password from your trusted device when you follow these steps.

No. With two-factor authentication, you don’t need to choose or remember any security questions.

Can Apple Support help me regain access to my account?

Apple Support can answer your questions about the account recovery process, but can’t verify your identity or expedite the process in any way.

Can I turn off two-factor authentication after I’ve turned it on?

If you already use two-factor authentication, you can no longer turn it off. Certain features in the latest versions of iOS and macOS require this extra level of security, which is designed to protect your information.

We all know that iMessages don’t count against your messaging plan. Messages sent via iMessage can include photos, videos, and other info. And FaceTime calls don’t count against your cellular minutes. To use iMessage or FaceTime, you need to activate them on your iPhone, iPad, or iPod touch. If you see an error message during activation, follow these steps.

When activating iMessage or FaceTime, you might see these messages:

Waiting for activation

Activation unsuccessful

An error occurred during activation

Could not sign in, please check your network connection

What to do?

Check your device settings

Make sure that you’re connected to a cellular data or Wi-Fi network. If you’re using an iPhone, you need SMS messaging to activate your phone number with iMessage and FaceTime. Depending on your carrier, you might be charged for this SMS.

Go to Settings > General > Date & Time and make sure that your time zone is set correctly.

Turn off and restart iMessage and FaceTime

Go to Settings > Messages and turn off iMessage

Go to Settings > FaceTime and turn off FaceTime

Restart your device

Turn iMessage and FaceTime back on

Still not activated after a day?

It might take up to 24 hours to activate iMessage and FaceTime. If the issue continues after 24 hours, follow these steps:

You can also use your email address with iMessage and FaceTime. Sign in to your Apple ID account page and review all the email addresses you have on file, including the one that you’re trying to verify. If the email address is incorrect, you can update it. Then click Resend next to the email address that you want to verify.

If you can’t sign in to iMessage or FaceTime on your Mac, see if you can’t sign in to your iMessage account or FaceTime on your Mac.

When you set up iCloud, you automatically get 5GB of storage. You can use that space for your iCloud backups, to keep your photos and videos stored in iCloud Photos, and your documents up to date in iCloud Drive. If you reach or exceed your iCloud storage limit, learn how to manage your storage.

If you used up your free iCloud space, your device won’t back up to iCloud, new photos and videos won’t upload to iCloud Photos, and iCloud Drive, other iCloud apps, and your text messages won’t stay up to date across your devices. And you can’t send or receive emails with your iCloud email address.

How to make more space available in iCloud?

Buy more iCloud storage. Plans start at 50GB for $0.99 (USD) a month. If you choose 200GB or 2TB plans, you can share your storage with family.

Free up storage in iCloud by deleting content, like old iCloud Backups, photos, videos, files, mail, and text messages that you’re not using.

Easily browse, search, and organize all of your documents in the Files app — and access them from any of your iOS devices.

Using it as easy as tapping, swiping, pinching and dragging.

It gives you instant access to the things you do the most. Quickly take a picture, turn on lights, or control your Apple TV — all with just a swipe.

It’s even better with Apple Pencil

You can use Apple Pencil to write, markup, and draw with built-in apps and apps from the App Store. With some apps, like Notes, you can draw and sketch with an Apple Pencil.

With iPad Pro 11-inch and iPad Pro 12.9-inch, you can double-tap the lower section of Apple Pencil to quickly switch back to the tool you used last.

You can change what happens when you double-tap your Apple Pencil by going to Settings > Apple Pencil. Choose between these: switch between current tool and eraser, switch between current tool and last used, show color palette, off.

What if your Apple Pencil won’t pair with your iPad?

Make sure to center your Apple Pencil on the magnetic connector on the right edge of the iPad

Restart your iPad, then try to pair again

Go to Settings > Bluetooth and make sure that Bluetooth is turned on

On the same screen, look under My Devices for your Apple Pencil. If you see it, tap Forget this Device

Connect your Apple Pencil in to your iPad and tap the Pair button when it appears after a few seconds

If you don’t see the Pair button, wait for one minute while your Apple Pencil charges. Then try connecting your Apple Pencil again and wait until you see the Pair button.

Check your network connection. To send a message as iMessage or MMS, you need a cellular data or Wi-Fi connection. To send an SMS message, you need to have a cellular network connection. If you turn on Wi-Fi Calling, you can send SMS messages over Wi-Fi.

Check with your carrier to see if the type of message you’re trying to send, like MMS or SMS, is supported.

If you’re trying to send group MMS messages on an iPhone, go to Settings > Messages and turn on MMS Messaging. If you don’t see an option to turn on MMS Messaging or Group Messaging on your iPhone, then your carrier might not support this feature.

Make sure that your device has enough space to receive images and videos.

Make sure that you entered the correct phone number or email address for the contact.

If you see a red exclamation point

Check your network connection.

Tap, then tap the red exclamation and try again.

If you still can’t send the message, tap, then tap send as text message. Messaging rates may apply. Contact your carrier for more information.

If you see a green message bubble

It means that message was sent using MMS/SMS instead of iMessage. There are several reasons for this:

The person that you sent the message to doesn’t have an Apple device.

iMessage is turned off on your device or on your recipient’s device. To check if iMessage is turned on for your device, go to Settings > Messages > iMessage.

iMessage is temporarily unavailable on your device or on your recipient’s device.

If you’re in a group message but stop receiving messages

Check if you left the conversation. Open Messages and tap the group message. If you see a message that says you left the conversation, then either you left the conversation or you were removed from the group message. You can rejoin a group message only if someone in the group adds you.

Is it possible to recover accidentally text messages from my iPhone?

It’s not easy to retrieve erased contacts from the iPhone itself, but it’s not impossible. iFonebox is a professional iOS data recovery software that aimed to help you restore up to 17 file types like notes, text messages, safari bookmarks, phone numbers, calendar events, reminders and many more.