Contact details for guests

Bookings:
If you have any queries regarding your booking(s), availability, alteration and/or cancellation of your booking, or general questions regarding your booking, please contact info@hotels.nl (don't forget to state your booking number).Cancellation:
To cancel a booking, please login to My Booking using your booking number and PIN code. You can find the login and booking details in your booking confirmation email.

Suggestions/complaints:
If you have any suggestions to improve our service, or should you have a complaint about a hotel, then please send an email to gastenservice@hotels.nl.

Contact details for business partners

Opening hours:
You can contact us Monday to Friday from 09:00 - 17:00 (CET) by calling our general phone number +31 (0)50 - 317 5510.

Applying to register your hotel:
If you have any questions or would like further information, please contact our Account Management Department. You can call them directly on +31 (0)50 - 317 5519 or send an email to am@hotels.nl.

Online hotels:
If your hotel is already online and you have a general query and/or would like to receive further information, or if you'd like to amend your details or make changes to your hotel text and photos then please send an email to am@hotels.nl or call us on +31 (0)50 - 360 3520.