Important Notes

We build our coverage maps using the latest tools so we can show you predicted Optus mobile outdoor coverage as best we can.

But, like any radio-based network, coverage is going to vary in quality and availability. This could be because of your device, how close you are to our nearest mobile tower, or how many people are using the Network where you are.

Also, local conditions and things like hills, concrete structures, high-rise buildings, lifts, basements and tunnels may all affect your reception.

Optus' coverage maps show planned rollouts. These predictions are based on rollout schedules available at the time of publication and may change without notice.

IMPROVING YOUR COVERAGE

An external antenna can improve coverage for some mobile devices in a fringe coverage area.

Mobile Phones

common questions

Hey, we understand you might have a change of heart. So if it's not the phone you wanted and it's still sealed, just contact us within 10 days from purchase to have it returned or exchanged, free of charge**.

With Optus you get a locally-supported manufacturer's warranty. Have a problem? We'll sort it out, without the hassle.
For more information on warranty eligibility and claims process go to www.optus.com.au/warrantyinfo

Handy Links

Choose from a wide range of the latest devices from Optus, including Samsung, HTC, Sony, Nokia, Blackberry and more.

Whatever phone you choose you’ll get generous data, unlimited standard national talk and text, plus you can keep in touch with friends and family in 32 popular countries when you’re out and about in Australia.

With the latest compatible 4G devices you can enjoy superfast downloads, uploads and web browsing in more places, including more regional towns. Look out for devices with the ‘4G in more places’ symbol to make the most of our 4G Plus network as it expands.

Mobile phone plans often include monthly phone repayments, usually spread out over 24 months. Remember that cancellation fees may apply.

Perhaps you've instead decided to BYO (bring your own) phone. If so, you can get a SIM card on one of our SIM-only plan options, and use your phone on the Optus mobile network in Australia - as long as it's compatible and unlocked from any other network provider, you're good to go. Remember coverage varies by device, so pick one that’s compatible with our entire network to get the best experience.

Buying a mobile phone that's right for you will depend on many factors, some of which include: your budget, the kinds of features most useful to you, and what your likely usage will be.Perhaps you prefer to have a phone with a large HD screen; or something that's a little more compact, that will easily fit in your pocket or purse. We have everything from phones with small screens to large-screened smartphones or "phablets".

Mobile phone cameras have come a long way and now rival the resolution and performance of many compact digital cameras on the market; so, if taking photos with your phone is important to you, high-end smartphones give you good image quality in most conditions.

If you live or work in our 4G Plus network coverage areas and use mobile internet a lot for downloading music or files, streaming HD video, or playing games, then one of the latest 4G phones might be right up your alley.

However, if having access to quicker 4G* data speeds isn't a deal breaker for you, then one of our 3G phones might fit your budget, and still provide you with mobile internet access in Optus coverage areas.

Whatever you're searching for, we're here to help match you up with the best mobile phone and best mobile plans to suit you.

*Available for credit-approved customers located in metro areas of capital cities. For eligible orders placed between midnight and 1pm (AEST) Monday to Friday, delivery is next business day or following business day outside these hours.

**Where the Handset/device packaging is still sealed and undamaged, it can be returned without any cancellation costs within 10 days from purchase. To do this, contact online sales support on 1300 929 949