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Category Archives: Internet Marketing

I have never been a big fan of tri-fold brochures that attempt to convince me that I should buy a particular product or sign up for a certain service. These marketing materials tend not to be persuasive enough due to the fact that information has been crammed into a limited space. The customer benefits are not always obvious, contrary to emotional appeal – nice images, unusual fonts and unique paper may catch my attention, but not for long.

White papers appeal more to me as they provide logic through facts, statistics and quotes from end users or industry experts. They are not flashy, but usually filled with facts. For me, they are much more informative. I consider writing a good white paper a real art form as the author has to be a good researcher, persuasive essayist and a marketer all at once. At the same time, a good balance between the right amount of facts, images, quotes and often industry terms has to be achieved. Case studies tend to focus on customer stories and testimonials whereas white papers add a touch of credibility through unbiased information.

High quality content is becoming increasingly important as people crave useful information and have access to growing number of information channels before making buying decisions. All marketing materials should educate; therefore, business people, especially marketers, need to become avid readers and dedicated students to continuously improve their skills. I am planning to master the art of writing effective white papers in 2010 to deliver quality leads for my own business and customers. I encourage you to do the same. Good content leads to good customers.

Some small businesses are hesitant to embrace social media. Blogging seems time consuming, Twitter, LinkedIn and Facebook scary or unknown. At the same time, old marketing strategies don’t seem to work any more.

Business owners may not always realize that they need to re-visit their marketing plan to create and adopt a marketing system to get results. The same principle can be applied to Social Media – do your research, learn from others and create a well thought-out Social Media Marketing Plan to implement your Social Media Marketing System and benefit from social networking.

During last couple of months I have been helping my clients research social networking opportunities for their organizations. They have been using Twitter and Facebook to listen and learn before they plan and create their own Social Media Marketing Systems. This is what we’ve learned:

Make Twitter a part of your marketing strategy. Create a Social Media Marketing System. Determine whether your business could use free social networking tools such as Twitter and Facebook for market research, customer service and/or for reaching your target market.

Improve your professional skills by paying attention to what your competitors, potential clients and current customers are talking about. Then meet their needs.

Learn how to educate and inform your target audience. Share information about the articles, products and opportunities that your followers/fans may find useful.

Person handling tweets/posts/fan pages for your organization should be familiar with the web and web-based tools.

Make it your goal to become an “informer” who has the potential to be a “trust agent” – someone who is an expert and has an ability to influence other people.

Use each Twitter wisely. Listen first, then chime in.

Avoid words and phrases that may attract unwanted followers/fans.

100 loyal followers/fans/subscribers who look forward to reading your tweets/posts may be worth more than 1,000 random followers.

Do you really know who your ideal customer is? Can you picture what he/she reads, likes, wears and how your ideal client makes purchasing decisions? If you know your customers’ needs well, then you don’t need to follow them around, you can lead them with confidence and you can spread ideas that resonate with your audiences. Twitter and Facebook are great for networking, but if your customer does not even know how to spell Twitter, you may need to hang out somewhere else. You need a different marketing strategy during recession, but first you need to

KNOW YOUR CUSTOMER.

Examples of companies who know their customer:

Apple – Design matters! People pay more for products if you give them a reason to do so.

BE CREATIVE, do what your best competitors do, but do it differently, stand out. Find ways to create great customer stories and create your own story that others will tell. Reward your best evangelists. Write articles about your expertise or your business or have them written, submit locally and online.

BE INNOVATIVE, find news ways to market. Start your own inexpensive podcast if you have talent or find someone who will interview you.

Here are some useful websites for aspiring podcasters as well as listeners:

I started looking for alternative presentation tools for one of my always traveling friends and found Zoho Show. It is completely free for personal use, presenters can access their presentations from anywhere. You can export your slideshow to PowerPoint if needed, share your presentation online and track how many people have viewed it.

Presentation sharing site Slideshare is growing in popularity, users can upload Word documents, text files, Excel spreadsheets, PowerPoint presentations, PDF files as well as files created with Open Office (odt) and access them from the Slideshare site when presenting. There is a 100 MB maximum allowed upload file size limit.

OpenOffice 3 Impress is a free software for creating effective multimedia presentations. You can use 2D and 3D clip art, special effects, animation, and high-impact drawing tools. It is possible to save your slideshow as a PowerPoint file.

Google Presentations belong to the Google Docs and Spreadsheets family. One advantage that Google Presentations has over PowerPoint is the fact that all steps – the presentation creation, development, viewing and sharing can take place online.

Sliderocket is another emerging web-based tool. Users can incorporate video and publish their presentations online or embed them on their websites. Their free plan provides 250 MB of storage.

Static websites are out. Make sure your website is interactive to keep visitors coming back. Small businesses need to improve their online marketing efforts to ensure their websites meet visitors’ needs and expectations.

Add customer reviews, feedback and testimonials. If you are selling products online, provide customers the ability to provide product ratings and reviews. It enhances the user experience and gives prospective buyers the confidence to buy as well as leads to customer loyalty. So, if a customer was happy with their purchase from your online store, make sure you add feedback to your website.

E-newsletter: An e-newsletter is a must-have tool that makes it easy and cost effective to communicate with a mass audience. First, make sure you have a content rich e-newsletter. Make sure you are promoting it. Add an e-newsletter sign-up form to your home page and give visitors proper incentive to subscribe. If you don’t have a large email list yet, no worries. Add a forwarding feature to the newsletter so your subscribers can forward your newsletter to their friends, and colleagues.

RSS feeds: Forrester Research, in its “RSS 101 for Marketers” report, said, “RSS is a powerful tool that marketers should test and deploy to proactively maintain relationships with their customers.”

RSS is a technology that enables users to “subscribe” to content from websites without providing an email address. When the content is updated, users automatically get notified and their “RSS Reader” pulls this content directly from the source. Since the content is pulled instead of “pushed”, marketers don’t have to worry about their message being caught in spam filters.

Have a blog on your website? Integrating multiple RSS feeds into your website allows visitors to read the content that’s most important to them.

SEO is making its way into marketing plans and budgets. By focusing on SEO, businesses have the potential to increase their position in search engines, increase traffic to their websites, and as a result, drive revenue. Begin your SEO efforts by ensuring that all of your web site content is optimized with the keywords your prospective customers will use to find you. Relevant content is the key to achieving higher rankings in search engines. Don’t know which key words are right for your business or how to begin optimizing your content. Use Wordtracker.

Consistent message throughout your web content: Websites need to be updated with new content regularly to keep customers coming back. Focus on message consistency. Make the message in your email campaign cohesive with the message on your website. All forms of communication including your website, e-newsletter, collateral and advertising should consistently deliver the same message in order to maximize the potential of your marketing efforts.

Email marketing – Hire an expert if you feel that you are not cut out to manage databases and lists. Find a reliable vendor to work with. Constant Contact and Vertical Response are good.

Direct Mail – How effective is your Direct Mail marketing? Are you measuring your results? Anything printed has to be carefully thought out as you may be wasting money, time and natural resources. Maybe you could upload most of your marketing materials to your website and switch to email marketing campaigns.

Viral Marketing – Are you creating compelling content that is picked up and shared person-to-person via social networking sites?
Have you considered creating your company profile on Merchant Circle or Facebook?

I was recently asked to explain the concept of “marketing wheel”. I had to stop and think. For a moment, I thought of a steering wheel that helps entrepreneurs stay on course, but then remembered that there was no need to “reinvent the wheel”, there is a term like “marketing wheel”.I prefer to call it a “marketing loop” instead as it seems to be a never-ending process.

First, discover and get to know your ideal customer and your marketing environment.

Then you create marketing messages that grab attention, motivate and move your ideal prospects towards making a purchase. This phase can be longer than expected and some “fish” that take your bait need to be thrown back into the water…

Close the sale, but don’t stop there.Customer service starts at this point. If you do it right, the initial sale may lead into repeat business and referrals.

Talk to your customers to find out what they need and want. Use your findings to improve your products and services as well as marketing messages.

Then do the same thing over and over…..Welcome to the Small Business Marketing Loop!

If you suspect that most of the money you spend on marketing is wasted, you could be right. Check this marketing advice by marketing professor David Corkindale.

* Instead of targeting one segment of consumers or the market relevant to your business, aim at a broader spectrum of prospects who are likely to want the products/services you and your competitors offer.

* Depend less on customer loyalty. Studies show that only 10 percent of all buyers are loyal customers.

* The only way for a company to achieve lasting growth is to increase its customer base, either by reaching new customers in existing markets or entering new markets.

* Gain market share by reaching more prospective customers rather than working to get existing customers to buy more often.

* Being different from competitors is not always the best goal.

Writing in The Wall Street Journal, Corkindale notes that those who want to compete with dominant companies, like McDonalds, usually accept the fact that the leader has found a formula that works. It can be copied.

Some things to remember:

* Sales and promotions are more likely to attract those who are already your customers than bring in new business.

* Young companies need to do all they can to nurture their brand and create positive associations in the minds of prospects/customers.

* Make sure your products or services are easy to find online. The Internet is a powerful marketing tool.

* Set up a system that makes it possible to respond effectively to Internet prospects when they contact you.

Marketing expert Terri Langhans puts it another way: Think of marketing as anything that “helps or hinders” the sale or use of your product or service. This includes your location, the attitude of the person who answers the phone, your name, pricing, brochures, your personality and more.

Figure out what obstacles you can quickly fix or remove – suggests Langhans.

“Senator Obama has the biggest potentialto be a web savvy small business marketer. I can see him being successful at creating and delivering marketing messages to/for professional services firms. He is a very good speaker who does not get into too much detail (tactics), but understands his audience and can win over younger decision makers.”

As it turns out he did win over millions of young people by utilizing new technologies and creating vibrant online and offline communities.