New Adobe Creative Cloud Bug Deletes Mac User Data Without Warning

Adobe Creative Cloud users are warned against installing the latest update as it could lead to data being deleted. The problem only affects Mac users, and is widespread enough that anyone who has the update on a Mac should avoid logging into the service.

Users have been reporting missing files since last Friday, when the patch went live. It turns out that the bug deletes the top most entry in the root folder the moment a user logs in. In most cases, this happens to be DocumentRevisions-V100; which happens to be folder that stores data for Mac autosave and Version history functions. This is the default scenario, and it could be a different story for those who have a different entry at the top of the root folder.

An Adobe spokeswoman issued a statement that read: “We are aware that some customers have experienced this issue and we are investigating in order to resolve the matter as quickly as possible. We are stopping the distribution of the update until the issue has been resolved.”

No fix has been issued at the moment, although Adobe has pulled the update to version 3.5.0.206. Users are advised to wait until new patch can be released before logging into their accounts. Unfortunately, those who have already been affected by the bug will just have to hope they have backups lying around somewhere.