The end for Ian Narev was inevitable. Even before the money-laundering accusations from Austrac emerged, the bank was trying to recover its reputation after scandals in its insurance and financial planning divisions.

More customers than ever are complaining if they're not happy. Whether it's bank fees or bad customer service, there are secrets to success so you get the best outcome every time, including free letters that put the law on your side.

"I've had a great opportunity to talk to Victorians who are doing their absolute best to give their kids a better start in life than the one they had," he said at the Carlton housing estate in Melbourne on Friday.

"The reason why Tony Abbott is maintaining a profile lower than a submarine in terms of the Victorian state election is that a lot of his policies are hurting a lot of the Victorians I just met."

He said he would continue to support Victorian Labor candidates until the November 29 election.