W & R Coordinator - PT

The Weights & Research (W&R) Coordinator is responsible for identifying freight that is potentially misclassified, improperly weighed and/or sized; researching associated commodity classifications, reviewing customer pricing and then determining and communicating appropriate corrective actions and necessary billing adjustments. Working directly with customers and Sales to address recurring W&R issues. Developing and improving systems, procedures and methods of freight classification, dimension and weight capture ensuring accurate results are achieved and consistent standards are applied. Assisting, coaching and collaborating with Operations Management with the objective of optimizing the W&R program. Ensuring location compliance with local and federal laws regulating scale and dimension device calibration.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Direct all W&R activity at your assigned facility. Assist, coach or collaborate with Operations Management with the objective of optimizing the W&R program; working to reducing unnecessary rework, controlling program costs, and leveraging local resources to achieve monthly goals.

Develop approach for effective reinforcement of W&R activities including weight, inspections and packaging for customers. Work to motivate dockworkers and Operations Teams to support the program.

Coordinate scale and dimension device repairs and calibrations with local Operations Team members and the respective device vendors to ensure local and federal calibration law compliance. Complete minor adjustments or repairs to reduce vendor costs. Validate proper program records are maintained.

Determine freight to inspect based on knowledge of classification codes, historical trends, highest revenue potential and interface with dockworkers and Operations Team members. Work with dockworkers and operations supervisors to locate and hold freight for inspection.

By visually inspecting, measuring, weighing and photographing the freight determine if billing adjustments are required, and complete adjustments based on the inspection of the freight and review of account pricing. Issue W&R certificates and communicates required changes to Freight Billing Team.

Collaborate with Account Executives and the Pricing Team on customer specific freight classification, pricing, costing or related issues discovered that require internal adjustment or customer attention. Develop action plan for the customer to fix any issues including inspections, weights and packaging.

Direct local customer visits when necessary to discuss W&R inspections, packaging and classification issues with customers; the visit should be coordinated with the Sales Team.

Investigate W&R customer protests for reversal of additional charges, determine proper classification and negotiate resolution that is acceptable to the customer and company. Demonstrate sensitivity to the implications of W&R corrections on external customer while ensure the company is properly compensated for the services provided.

Participate in the development of W&R goals by identifying account pricing and classification changes of local and inbound accounts that affect the goal setting effort.

Attend local training, vendor and/or carrier meetings in support of our internal programs; identify new opportunities and work with internal teams to capture new program value.

COMPETENCIES

Adaptability - Maintaining effectiveness when experiencing major changes in work responsibilities or environment (e.g., people, processes, structure, or culture); adjusting effectively to change by exploring the benefits, trying new approaches, and collaborating with others to make the change successful.

Building Trusting Relationships - Using appropriate interpersonal styles to establish effective relationships with customers and internal partners; interacting with others in a way that promotes openness and trust and gives them confidence in one’s intentions.

Collaborating - Working cooperatively with others to help a team or work group achieve its goals.

Communication - Conveying information and ideas clearly and concisely to individuals or groups in an engaging manner that helps them understand and retain the message; listening actively to others.

Continuous Learning - Actively identifying new areas for learning; regularly creating and taking advantage of learning opportunities; using newly gained knowledge and skill on the job and learning through their application.

Work Standards - Setting high standards of performance for self and others; assuming responsibility and accountability for successfully completing assignments or tasks; self-imposing standards of excellence rather than having standards imposed.

MINIMUM REQUIREMENTS

High school diploma and at least 2 years of full time working experience.

Effective verbal, written and interpersonal communication skills.

PREFERRED QUALIFICATIONS

W&R and/or Transportation Program experience.

WORKING CONDITIONS

Environmental working conditions vary and employee may encounter vibration, noise, odors, and extremes in temperature and wind as well as exposure to varied weather, varied surfaces, sharp edges, varied lighting and confined and congested areas and occasionally exposure to petroleum-based products such as gasoline, diesel fuel, oil, and grease.

PHYSICAL DEMANDS

The position requires the ability to stand, walk, and maintain balance for extensive periods of time. Occasionally sit. Ability to perform repetitive tasks such as typing and keying. Continually speaking and hearing, giving and receiving directions. Occasional lifting, pushing/pulling, carrying 10 lbs of supplies and materials is required.

YRC Worldwide, along with all subsidiary companies, are an Equal Opportunity/Affirmative Action Employer