After you have added your goods to basket, a choice delivery charges will be shown,during the year we often have free delivery or special delivery prices. Normal delivery is 5- 7 days, it may of course be sooner - you will be notified by email the day before despatch to let you know it's on it's way...... but if your order is temporarily out of stock, you will be informed via e-mail, so please make sure your e-mail is current, the e-mail will request whether you require the choice of either choosing a different shade or style or waiting for the order to arrive. You can always call us to check availability prior to ordering.

When you place your order for the Jon Renau collection, they are imported by us from USA. This order is placed on the lastThursday of every month, so please be aware of this. If you wish to call one of our team regarding your order, please call 01964 631199 - we will be happy to help.

Sale goods can be despatched same day. An estimated date will be given. If you do not receive your parcel after 15 days, you must notify us for a lost parcel claim, which can take up to 30 days.

If you have a multiple order please email for special postage prices. Outside UK delivery can vary from 5 - 21 days onwards, depending on your country's national postal system. We do offer DHL for International orders but not liquids/sprays etc due to Airline restrictions.

Please note Ellen Wille Wigs and Hairpieces, Annica Hansen Wigs and Hairpieces , Raquel Welch European and Gisela Mayer Wigs take longer to deliver as we have to import them, so (approx) delivery is 14 working days.

How do I fit or put on my wig?First secure your own hair by pinning or using a wig cap. Hold wig by back(where the tags are) and shake if it's fresh from the box. Loosen the velcro straps or hooks in the back of the wig. You can resize later. Grasp the wig by the sides and slip it over your head. Adjust until the wig looks like your own hairline at the front.

How do I clean my wig?Brush the wig thoroughly. Add wig shampoo to wash basin and fill with cold waterLet soak for 5 minutes. Swish the wig gently NEVER RUB. Rinse gently in cold clear water twice or until thoroughly rinsed. Apply generous amount of wig conditioner and gently work through hair with fingertips Rinse thoroughly with cold water. Drain and blot gently with towel DO NOT SQUEEZE OR WRING Allow to air dry on a wire wig stand or a slender object like a can of hair sprayDO NOT USE HAIRDRYER Brush wig only when completely dry.

How do I style my wig?Your wig can be styled by using a wire brush, a wire pick, or your fingertips. Your wig was designed with a basic style but the variations you can achieve through styling are limitless. Added height can be achieved by gently lifting with the brush. If you want added fullness as well, tease or back comb and then smooth the surface hair over the teasing. To return your wig to it's basic style simply brush thoroughly, clean and allow to air dry.

What is the difference between synthetic hair and human hair?Synthetic: easy to maintain (wash-and-wear), less expensive than human hair, easy to style, pre styled.Human hair: more versatility, longer durability, custom styling and colouring available.

What is Monofilament Wig?A monofilament wig is the cap within the wig that has a special two layer construction for maximum comfort and worry-free wearing. As shown in the diagram, the monofilament construction is comfort enhanced by a special weaving technique, which results in excellent ventilation. It also has the ability to match your own individual scalp colour.

Is human hair better than synthetic?Not necessarily... choosing between a human hair wig and a synthetic wig is more of personal preference. For example, a person looking for a wig that is easy to maintain and less expensive would choose a synthetic wig...a person looking for a wig they plan on wearing everyday and that they can curl themselves would choose a human hair wig.Keep in mind that just because human hair wigs cost more it does not mean they are the "better" wig to buy. Many times a high quality synthetic wig looks more realistic than a low quality human hair wig.

Why are some wigs more expensive than others?Like most items you purchase, price is a reflection of quality. The higher the quality.. the higher the price. There are many different types of materials than can be used to make wigs, including various types of fibres and human hair. For example, some synthetic fibre is softer and silkier than other types, therefore, making the wig more expensive. Some materials used inside the wigs are lighter weight and more durable, therefore, increasing costs, and some are hand-sewn.

How often do I wash my wig?Wash your wig after wearing it 10-12 times or when odours are present, depending what environment you are in. Soak in cool water and hand wash like a piece of silk, rinse in cool water and wrap in towel, comb gently or shake for a tousled look.

How do I care for my new Human Hair wig?We recommend that you purchase two human hair wigs every year. The length of time that a human hair wig will last depends on how it is cared for and how often it is worn. When caring for your wig always comb or brush them with the greatest of care, paying particular attention to the skin top and parting areas, especially if the hair is tangled. Longer hair should be brushed from the ends first and when the hair is smoothed out the brush can be taken fully through the hair

Can I send in a hair sample for you to match my colour?Yes, Internet Wigs will be happy to help you select the right colour by matching your hair sample to the closest available wig/hairpiece colour. For complete instructions, please see our customer service page.

Do you buy human hair?No, we do not buy hair but we can advise you were to sell your hair.