The Crown Center hotels are independently operated, so we are unable to handle reservations. You can contact The Westin Kansas City at 816-474-4400 or the Sheraton Kansas City at 816-841-1000 for reservations or information.

Will Crown Center make a donation to our school, youth or charitable organization?

Please submit a request in writing on your organization’s letterhead to Crown Center Customer Service, 2450 Grand Blvd., Suite 230, Kansas City, MO, 64108. You may also fax your request to 816-545-6955. Please include your organization’s 501(c)(3) documentation. Requests submitted through the “Contact Us” page of this website will not be processed.

Can you send me a Crown Center brochure?

We’d love to! You can request a copy of our brochure from the Contact Us page (be sure to include your mailing address) or click here for a downloadable PDF.

Where can I buy a Mayor’s Christmas Tree ornament?

Mayor’s Christmas Tree ornaments are sold exclusively at Crown Center Customer Service. You’ll find it on Level 2 of the Crown Center Shops.

How can our choir get on the schedule to sing at Crown Center?

Please contact Crown Center Customer Service at 816-274-7251 to inquire about the choir program.

Who do I speak with about opening a store at Crown Center?

Our Leasing Department would love to help. You can reach them at 816-274-4444.

Does Crown Center have a Lost and Found?

Yes! If you think you’ve lost an item at Crown Center, call Crown Center Customer Service at 816-274-7251 or Crown Center Security at 816-274-8484. Both offices hold lost and found items and are happy to help.

Does Crown Center sell gift cards?

You may purchase a Crown Center Gift Card at Customer Service, Level 2, online or by calling 816-274-7251 during Shop Hours. Crown Center Gift Cards may be used at any Crown Center shop, restaurant, attraction or hotel, including SEA LIFE Kansas City Aquarium and LEGOLAND® Discovery Center. The American does not accept Crown Center Gift Cards.

Crown Center Gift Cards are issued by MetaBank®, Member FDIC

Are wheelchairs or strollers available for rent?

Crown Center loans out wheelchairs for a $25 refundable deposit and no fee. Single strollers may be rented for a $25 deposit and $2 fee. Double strollers may be rented for a $4 fee and $50 refundable deposit. All are available on a first-come, first-served basis.

Yes! Free WiFi is available in the Crown Center Shops Atrium and on Crown Center Square. Various shops, restaurants, attractions and Crown Center hotels also offer WiFi access. Contact them directly for more information.

The Ice Terrace offers group rates Monday through Thursday for groups of 20 or more people. Admission is $7 per person with free skate rental. Reservations are required, and can be made at 816-274-8411.

Where can I find information about the SEA LIFE Kansas City Aquarium and LEGOLAND® Discovery Center?

For SEA LIFE information, go to Visit SEA LIFE. For details about LEGOLAND® Discovery Center, visit LEGOLAND Discovery Center. The phone number for both is 816-471-4FUN. Please note that both attractions are independently owned and operated, so we are unable to address questions regarding ticketing, promotions, etc.

How can I become a supplier for Merlin Entertainments or apply for a job at SEA LIFE or LEGOLAND® Discovery Center?

Since both attractions are independently owned and operated, we are unable to answer supplier-related questions. Information for potential suppliers and job applicants is available at MerlinEntertainments.biz.