FAQs

The Company’s shares were admitted to the Alternative Investment Market of the London Stock Exchange on 29 November 2017.

Where can I find details of the current share price of the Company’s shares?

Share price information is shown on this website via a link to the London Stock Exchange. Please note that there is a price delay of at least 15 minutes against real time values. Other websites also show share price information directly. Share prices are often quoted alongside a unique code known as a stock exchange ticker. The London Stock Exchange ticker for Ten Group is TENG.

How can I buy or sell shares in the Company?

Investors normally use a stockbroker, bank, building society or a "share shop" that offers a similar service. The commissions charged for buying and selling shares vary between the different organisations.

Equiniti provide online, telephone and postal share dealing services. Full details, including rates and charges can be found at www.shareview.co.uk. The telephone number for their share dealing service is 03456 037 037. Lines are open Monday to Friday, 8:00am to 4:30pm for dealing, and until 6:00pm for enquiries, excluding public holidays in England and Wales.

You can do your share dealing online, in real time, between 8:00am and 4:30pm, Monday to Friday.

Can I view details of my Ten Group shareholdings online?

You can view details of all your holdings for companies registered with Equiniti online through Equiniti’s Shareview Portfolio service. This facility can be accessed at www.shareview.co.uk and it will allow you to:

Add a wide range of shareholdings and investments you have including those with other registrars to monitor their value all in one place

Sign up to receive the Shareview newsletter full of useful articles and market reports

Setting up an account is easy if you have not already done so, simply follow the instructions on the website. Please note that an activation code will be posted to you once you have completed the registration process and that you will not be able to undertake any transactions within Portfolio until you have activated your account with this code.

Can I receive shareholder documents electronically, rather than a hard copy by post?

Yes, electronic is our preferred method of communication to shareholders, bringing down the time it takes you to receive information from the Company in comparison to postal communications and with the added environmental benefit from producing less copies of Company publications, such as the Annual Report.

To register to receive the Company's shareholder publications electronically by email (such as Annual Reports, Notice of Annual General Meeting, or Notice of General Meetings) you need to register your email address with Equiniti on your Shareview Portfolio account and elect to receive electronic communications.

Shareholders who choose to receive electronic copies can change their election at any time by contacting Equiniti.

How do I notify the Registrar of a change of address and/or change of name?

You can either update your details online through your Shareview Portfolio account (www.shareview.co.uk) or by contacting the Registrar, Equiniti, directly on 0371 384 2030*.

*Lines are open Monday to Friday 8.30am to 5.30pm; excluding public holidays in England and Wales.

What do I need to do if my share certificate gets lost or damaged?

You should call the Registrar at Equiniti, on 0371 384 2030*, to inform them that you have mislaid or damaged your certificate. They will send you a letter of indemnity to sign and return to them. The indemnity provides you with cover for any loss arising from a dispute over ownership of the missing shares. An administration fee is usually charged for this service.

If the value of the shareholding represented by the lost or misplaced share certificate is more than £100, the indemnity must be countersigned by a bank or insurance company, which may also charge a fee. Alternatively Equiniti offers a countersignature service where the value of the shareholding is between £100 and £50,000 upon the payment of an insurance premium. A sliding scale of charges applies, depending on the value of the lost certificate to reflect the greater risk to the insurer.

Please check to ensure that the certificate has been lost before informing Equiniti in order to avoid incurring any fees (as outlined above).

To request an indemnity please contact Equiniti advising them of your full name, address, the company in which you hold shares, the certificate number and amount of any share certificate(s) still in your possession.

* Lines are open Monday to Friday 8.30am to 5.30pm; excluding public holidays in England and Wales.

What happens at the AGM of the Company?

The notice calling the meeting will invite you to attend and vote on important matters such as the election of directors and auditors. Shareholders have the opportunity to hear about the Company’s performance and prospects for the future, and ask questions about the Company and its activities.

When is the next AGM of the Company?

Notification of the exact date is sent in advance to all shareholders listed on the Register of Members and will be published on our Financial Calendar.

What if I can’t attend the AGM in person?

You can still participate in the meeting by appointing someone to attend and vote on your behalf – this person is known as your ‘proxy’. Your proxy can be the chairman of the meeting, or any other person you choose. You can instruct your proxy to cast your vote according to your specific instructions, or at his or her discretion.

You can appoint a proxy by completing and returning the form that will be sent to you before the meeting (the Proxy Voting Form). If you have received a paper form but wish to appoint a proxy electronically, the voting website address will be printed on the form. If you have received an email rather than a paper form it will contain a link to the voting website.

Do you publish the number of proxy votes received in relation to an AGM or General Meeting?

Information regarding the number of proxy votes received for and against each resolution, as well as votes withheld, will be published on our website soon after the conclusion of each meeting.