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Photos from reviews

Payments

If you do not have PayPal account you can also pay to my PayPal with your credit card: www.etsy.com/help/article/361

Your order will be shipped only after the payment is cleared. This means if you pay via Paypal e-checks there could be delay in 3-5 business days. You can check the status of your payment in your Paypal account or in the correspond invoice here on Etsy.

Returns & exchanges

I gladly accept returns and cancellations

Contact me within: 14 days of delivery

Ship items back within: 30 days of delivery

Request a cancellation within: 24 hours of purchase

I don't accept exchanges

But please contact me if you have any problems with your order.

The following items can't be returned or exchanged

Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:

Custom or personalized orders

Perishable products (like food or flowers)

Digital downloads

Intimate items (for health/hygiene reasons)

Items on sale

Returns and exchange details

No refund!
I am NOT responsible for damaged items due to incorrect care!
I am NOT responsible for loss and damage of parcels!
If you wish to cancel transaction (before the order was made and sent), plaese, note, that there is non-refundable 15%.

Shipping policies

All items will be crafted, carefully packaged and sent within 3 - 5 business days after payment is received!

Shipping address:

Please make sure to include your correct SHIPPING address at time of ordering!
Please make sure your Etsy address is correct during the checkout. I will send your package to this address and not the Paypal one.

Shipping method:
• All packages are sent via international registered airmail from Tyumen, Russia.
It includes tracking number (it will be sent in e-mail notification). Each package has delivery confirmation.
Please note: some local postal services do not provide on-line tracking for international registered airmail. Such as: Germany, UK, France, Italy and Australian post. So I can track your package only while it's in Russia.
• Express shipping via EMS is available upon request. Please contact me if you need it before placing an order, so we can adjust shipping prices.
Shipping charges for EMS is $45 for any amount of items and destination country. Delivery time: 4-7 business days.

Custom Fees and Duties
• Customers are responsible for any fees, taxes, and duties associated with shipping & purchasing to their respective countries.
International customers are responsible for all fees associated with shipping to their respective countries. When customs clearance procedures are required, it can cause delays beyond the original delivery estimates.

If you have some special request feel free to contact me

All items will be crafted, carefully packaged and sent within 3 - 5 business days after payment is received!

Shipping address:

Please make sure to include your correct SHIPPING address at time of ordering!
Please make sure your Etsy address is correct during the checkout. I will send your package to this address and not the Paypal one.

Shipping method:
• All packages are sent via international registered airmail from Tyumen, Russia.
It includes tracking number (it will be sent in e-mail notification). Each package has delivery confirmation.
Please note: some local postal services do not provide on-line tracking for international registered airmail. Such as: Germany, UK, France, Italy and Australian post. So I can track your package only while it's in Russia.
• Express shipping via EMS is available upon request. Please contact me if you need it before placing an order, so we can adjust shipping prices.
Shipping charges for EMS is $45 for any amount of items and destination country. Delivery time: 4-7 business days.

Custom Fees and Duties
• Customers are responsible for any fees, taxes, and duties associated with shipping & purchasing to their respective countries.
International customers are responsible for all fees associated with shipping to their respective countries. When customs clearance procedures are required, it can cause delays beyond the original delivery estimates.

If you have some special request feel free to contact me

Additional policies

Custom orders:
I welcome custom orders! Please contact me with your ideas and I will be happy to create a special item just for you.

Uniquely designed hand knit hats for babies, children, AND adults.
These artistic hats are colorful and playful enough to please "kids of all ages" and warm and cozy enough to satisfy “moms”. The original designs featuring rich colors and textures are sure to make the wearer a style trend setter.

All of my hats are designed and hand knit by myself, one stitch at a time, in my smoke-free, pet friendly home. The yarns I use are all 100% natural fibers.

All of my patterns are original, copyrighted designs.

Please don't hesitate to contact me with any questions you may have. If you see something you like but would prefer a different color, fiber or size , I’d love to custom design something unique for you!

Ⓠ. I can not track my order, USPS does not give me any information.
Ⓐ. Information about your order will be available only after will be registered in your country post system (it may take up to 2 weeks)
If you are not from Russia, just copy tracking number and check it on the site your post
(some local postal services do not provide on-line tracking for international registered airmail. Such as: Germany, UK, France, Italy and Australian post)

Ⓠ. I can not track my order, in the post system of my country, how I can be sure that it was sent?
Ⓐ. You can track your parcel on site of Russian post:
http://www.russianpost.ru/Tracking20/
it shows the last place in Russia where your parcel was registered

Custom orders:
I welcome custom orders! Please contact me with your ideas and I will be happy to create a special item just for you.

Uniquely designed hand knit hats for babies, children, AND adults.
These artistic hats are colorful and playful enough to please "kids of all ages" and warm and cozy enough to satisfy “moms”. The original designs featuring rich colors and textures are sure to make the wearer a style trend setter.

All of my hats are designed and hand knit by myself, one stitch at a time, in my smoke-free, pet friendly home. The yarns I use are all 100% natural fibers.

All of my patterns are original, copyrighted designs.

Please don't hesitate to contact me with any questions you may have. If you see something you like but would prefer a different color, fiber or size , I’d love to custom design something unique for you!

Ⓠ. I can not track my order, USPS does not give me any information.
Ⓐ. Information about your order will be available only after will be registered in your country post system (it may take up to 2 weeks)
If you are not from Russia, just copy tracking number and check it on the site your post
(some local postal services do not provide on-line tracking for international registered airmail. Such as: Germany, UK, France, Italy and Australian post)

Ⓠ. I can not track my order, in the post system of my country, how I can be sure that it was sent?
Ⓐ. You can track your parcel on site of Russian post:
http://www.russianpost.ru/Tracking20/
it shows the last place in Russia where your parcel was registered

We take intellectual property concerns very seriously, but many of these problems can be resolved directly by the parties involved. We suggest contacting the seller directly to respectfully share your concerns.