Proactively identify the common problems driving the majority of incidents

Gain instant insights on the increasing volume and velocity of service tickets with machine learning. Uncover real-time trends that help you connect performance issues and infrastructure changes to incident tickets. Leverage dynamic insights to enhance IT operations and prevent incidents before they occur.

Get a holistic understanding of the digital agent experience

Measure, track, analyze, and summarize digital agent interactions, either human or machine. Reduce MTTR and optimize user experience with a view into the edge of your infrastructure where agents interact with digital services and applications.