New TDVA Field Office Opens to Better Serve Middle Tennessee Veterans

Monday, September 29, 2014 | 05:06am

NASHVILLE – Tennessee Department of Veterans Affairs Commissioner Many-Bears Grinder today announced the opening of a new field office and the relocation of an existing field office to improve access to claims assistance for Tennessee Veterans.

“To improve service to Middle Tennessee Veterans, we decided to open a Smyrna field office which will offer quick access to our customers located south of Nashville,” Grinder said. “The relocation of the Cookeville field office will offer convenient claims assistance to Veteran patients receiving healthcare at a recently opened VA Outpatient Clinic.”

In September, the Cookeville TDVA field office was relocated 851 S. Willow Avenue, Suite 108 in the Cookeville VA Community Based Outpatient Clinic which is a federal facility managed by the United States Department of Veterans Affairs Tennessee Valley Healthcare System (TVHS). The phone number to the relocated Cookeville field office is (931) 526-6929.

The department also opened a new field office and training division at 10541 Cedar Grove Road, Suite 130 in Smyrna, this summer. TDVA employees and County Service Officers will utilize the training facility to receive updated instructions on changing claims policies and other federal and state Veteran benefit information which will be used to offer consistent high quality customer service and claims assistance statewide. The new TDVA field office offers claims assistance for federal benefits. The phone number to the new Smyrna field office is (615) 907-4607.

TDVA has 14 field offices and a Claims Division location which assists with appeals for claims denied by the United States Department of Veterans Affairs. For a full list of TDVA field offices, visit the “Where to Get Help” page on the TDVA website.

The Tennessee Department of Veterans Affairs serves more than 521,000 Veterans and 1.5 million family members in 95 counties in partnership with 89 County Services. County Service Officers are trained and accredited by TDVA, but are funded and supervised by county government leadership.

TDVA also manages and maintains four State Veterans Cemeteries. To find out more about eligibility requirements and how to pre-register for burial, visit the State Veterans Cemeteries page.