Knowledge Base

How To Fix Shockwave Flash Crashes in Google Chrome

Reason / Issue :

What You Need To Know :

Google Chrome unlike other browsers has an internal Flash Plugin of its own. By default, it does not use the Flash Plugin that you install in your Operating System(Windows/Mac).

For some reason, Chrome sometimes gets confused which plugin to choose, the OS one(Windows/Mac) or the one which it has internally, so instead it chooses both.

This causes lag in the browser, or in the worst case, causes the whole plugin to crash. So how do we fix this issue? The answer is simple, disable the plugin that is provided in Chrome internally.

What You Should Do :

Following are the steps to fix the Shockwave Flash Crash in Google Chrome.

1. Open Chrome's Plugins page

Open Chrome and type "about:plugins" in the address bar and hit enter. This will open the plugins page of the browser.

about:plugins

2. Click Details

Click "Details" on the top right corner of the page in order to see the whole content.

Click "Details"

3. Locate the Shockwave Flash Plugin

Locate the Shockwave Flash Plugin on the page, which is usually the first one. It should indicate "2 files" next to the name, if not this tutorial is not for you, probably you have some other problem with your Flash Plugin.

Locate Shockwave Flash Plugin

4. Disable the File installed in Chrome

If there are 2 files, carefully check the value of the Location field of both the files and find the file that has been installed internally in Chrome. Once you have found it, simply click on the Disable link provided below the location value to disable it.

Disable Plugin

5. Restart Chrome

If you have done all the above steps restart Chrome for the changes to take effect. If everything is done right, Shockwave Flash will not crash like it used to before.