Delivery schedule

For the customers who placed pre-orders for the Limited Dollfie Dream® Pre-order Project “MACROSS F×Dollfie Dream®”

Thank you very much for placing pre-orders.
We regret to inform you that we have to split the deliveries that were scheduled for autumn 2015 due to the huge number of orders we received. We will divide them into three groups.
We sincerely apologize for any inconvenience it may cause and appreciate your kind understanding.

First Delivery Schedule

For the customers who placed pre-orders

From Saturday, November 22nd～Monday, November 24th, 2014 (Japan Time).

Deadline for Payment

Payment acceptance from first delivery- customers has been closed on Monday, October 26th 2015 (Japan Time).

First delivery

November 2015 (Japan Time) Delivery Completed.

Ask

For any issue concerning payment or delivery, please send an email as soon as possible to the following address.

From Friday, December 19th, 2014～Sunday, January 18th, 2015 (Japan Time)

Email concerning payment, notice day

To be sent on Friday, December 4th, 2015 (Japan Time)*If you don’t receive the email concerning payment within the term mentioned above, please send an email to the following address.
[ Volks Website Service Center ]
E-mail: shopos@volks.co.jp (available 24 hours a day)

Payment deadline

11:00 on Monday, December 21st, 2015 (Japan Time)* If we cannot confirm your payment by the deadline, your pre-order will be cancelled. Besides that, your user account will be suspended and we will decline to do business with you in the future. We ask for your kind understanding.

Third delivery

to be shipped sequentially from late December (Japan Time).* Third Delivery will take about 2 weeks to be completed.

* Schedule may be subject to change without notice.

* We will send an email concerning payment to your registered e-mail address.
You won’t be able to receive the email in case your email address is no longer active.
Please make sure that your registered email address is active.

* Depending on your inbox settings, an email sent from a computer might be possibly classified as spam.
We would appreciate if you check your inbox settings in advance.

* Since "Order Information" has been displayed on your "My Page" for one year, your pre-order will not be displayed in case more than one year is passed from the day you pre-ordered.
Anyway, all your pre-order information is saved, so do not worry.
When you receive the email concerning payment, please click on the link for payment to check your pre-order information and complete your payment.

*Please note that this schedule may be subject to change without notice.

Schedule

1. Pre-Order

Accepting pre-orders:
11:00 on November 22 (Sat), 2014
- 24:00 on January 18(Sun), 2015 (Japan time)
In order to place a pre-order on our Website, you need to register an account.
For new users, please click here >>

Pre-orders will be accepted via Pre-Order Sheet.
For any further details about Pre-Order Sheet, please click here >>

*For DD Sheryl Nome and DDS Ranka Lee, we can accept a maximum of 10 pre-orders for each item from each customer.
*Outfit Set for Sheryl (Lion), Outfit Set for Sheryl (Date Outfit), Outfit Set for Ranka (Interstellar Flight), Outfit Set for Ranka (Nyan Nyan Uniform)
For these Outfit Sets noted above, we can accept a maximum of 10 pre-orders for each item from each customer.

Please note that additional shipping fees will be charged If you order DD for a total quantity 5 and over pieces. Details here>>

2. Pre-Order Changes

Accepting pre-order changes:
November 22 (Sat), 2014 - January 17 (Sat), 2015 (Japan time)
If you want to change your pre-order, we will once cancel it, and then you will have to place a new one.
We are sorry for this inconvenience, but please contact us (shopos@volks.co.jp) with your name and pre-order number using your registered email address no later than January 17 (Sat) 19:00 (Japan time).

*Please note that we won’t be able to change any pre-orders after January 17 (Sat) 19:00 (Japan time).

3. Pre-Order Cancellation

Cancellation period for your pre-orders:
November 22 (Sat), 2014 ~ 24:00 on January 18 (Sun), 2015 (Japan time)
If you want to cancel your pre-order, please contact us (shopos@volks.co.jp) with your name and pre-order number using your registered email address no later than January 18 (Sun) 24:00 (Japan time).

*Please note that if you cancel your pre-order after January 18 (Sun) 24:00 (Japan time), your user account will be suspended and we will decline to do business with you in the future.

4. Payment

Term for sending the email concerning payment:
Scheduled to be around fall 2015
We will send you the email concerning payment as soon as we receive the products. (Scheduled Term: Fall 2015)
Please complete your payment by the close date stated in the email.

*Please note that in case we cannot confirm your payment by the close date, your user account will be suspended and we will decline to do business with you in the future.

■ Credit Card
Please note that you won’t be able to cancel your pre-order nor get your money back once the procedure has been completed. Details here >>

Shipment term: Around Fall 2015 (Japan time)
Shipping fees and handling fees will be charged when you make your payment.
Please note that these fees vary depending on the items you ordered and their total weight.

Once the shipment has been completed, you will receive an email titled “Notice of Shipping Completion”.
It may take several days for us to complete shipping to all customers.
Please note that we may divide shipping into multiple groups, such as First Delivery and Second Delivery, depending on how many orders we receive.
In that case, we will decide who will be the First or Second Delivery and so on.
We ask for your kind understanding.

*Pre-ordered items ordered through VOLKS Website Store are not eligible for in-store pickup.
*We cannot combine any order.
*We will send you an email containing the EMS Tracking Number after arranging the shipment.
You can use this number to check the status of your package on the following Japan Post Website.

FAQ

Email Address Change:
If you change your email address after you placed your pre-order, please make sure you register your new email address.
If you don't, you won't be able to receive the email concerning payment.

Shipping Address Change:
If you have changed your address after you placed your pre-order, please make sure you register your new address as soon as possible.
If you don’t, it may cause non-delivery, loss or returning of the package.
Please note that we cannot ship your order to any other person except the customer himself/herself.
We ask for your kind understanding.

Combining orders:
We cannot combine multiple orders or pre-orders into a single package to ship together.
We ask for your kind understanding.

Pre-Order:
We may refuse to accept pre-orders from customers whom we couldn’t deliver the package due to long absence, customers who didn’t complete their payment or canceled their order once the cancelation period was over.
We ask for your kind understanding.

Display of “Order Information”:
Since "Order Information" has been displayed on your "My Page" for one year, your pre-order will not be displayed in case more than one year is passed from the day you pre-ordered.
Anyway, all your pre-order information is saved, so do not worry.

Read Carefully

*If your order DD Sheryl Nome and DDS Ranka Lee for a total quantity 5 and over pieces, they will be shipped into more than two packages.
(Ex; DD Sheryl Nome 3 and DDS Ranka Lee 2 for a total of 5)
In that case, please note that additional shipping fees will be charged depending on the number of the packages.

*To customers who will have to pay additional shipping fees, we will send an email about it on a later date.
Please note that additional shipping fees will have to be paid through PayPal.

*The number of the packages and additional shipping fees may vary depending on what you pre-order.

*Please note that the additional shipping fees may be charged even if your order DD Sheryl Nome and DDS Ranka Lee for a total quantity of less than 4, depending on your order for Outfit Sets.

Make sure you read the announcement above before placing your pre-order.

Accepting pre-orders has been closed. Thank you very much for all your pre-orders.

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