Posted June 23, 2016 in Employee Experience, Living the Brand
For organizations looking to improve their customer experience and ultimately increase their bottom line, focusing on employee engagement isn’t the answer.

Posted May 27, 2016 in Customer Experience, Living the Brand
If implemented correctly and lived by the organization’s people at every level, the right actions and body language can significantly improve that organization’s ability to keep its brand promise.

Posted May 17, 2016 in Employee Experience, Living the Brand
To deliver great customer experiences, your organization must align the employee experience with your brand. This means you must treat your employees how you want them to treat customers.