How can we help?

Why am I having Connection issues on my Android device?

We are sorry to hear you are having connection issues on your Android device. Please follow the troubleshooting steps below to help with getting you connected.

Before troubleshooting, please make sure:

You are connected to the internet via Wi-Fi or mobile data network

Your Android OS is 5.x or later

Your device is not rooted

A 3rd party app is not interfering with Internet Settings such as antivirus, firewall, etc.

If you are connecting from one of the following countries you may have trouble connecting due to government blocks: China, UAE, Saudi Arabia, Qatar, Oman, Pakistan, Iran

You also have the current version of Betternet which can be downloaded here

On your Android device:

Note that many common problems with most apps can be fixed by clearing the app's cache or data. Clearing the cache deletes temporary files while clearing the data removes all of your settings including log-in data. To try to fix this, please follow these steps:

After completing the previous steps, check if the app is working properly. If it is still not working, please repeat steps 1-3, and then tap Clear Data.

The applications we recommend clearing data from are:

Google Play Store

Google Play Services

Your preferred Web Browser App (Chrome, Opera, Firefox, etc).

The app you are having problems with.

Keep in mind that clearing the app's data will remove any custom options and settings, it is the same as uninstalling and reinstalling the app. If you still experience inconveniences, please turn off Location Services from your device by following these steps: