Cancellation & Substitution Policy

Cancellation must be made 24 hours in advance before the delivery time; failing which a cancellation fee of 50% of the selling price is chargeable.

Full purchase amount will apply if the order has been delivered.

In order to ensure you receive freshest product possible and on time, substitution with similar items of equivalent or higher value may occur when necessary. Hence, we reserve the right to substitute generic items such as decoration material, baskets, vase, items in the hampers, seasonal fruits and type/color of flowers.