As a 79-year-old pensioner I knew very little about computers when I bought a laptop five years ago. But I did know enough to agree to buy a security system from Norton. I paid by credit card, and every year since it has taken payment at the same time. Everything was fine until this year when it deducted the amount in April and again in May. I only spotted this recently, but my attempts to get a refund have so far failed....read

After three months, my father noticed a thick, black line on the screen. Also, a huge amount of heat was given out by the TV. It was collected by Currys, but later returned as it said it was damaged and the warranty did not cover damage. We disagreed and sent it back, but this time there was obvious substantial damage to the screen. I have tried my parents’ insurance company and the credit card cover, all to no avail....read

We have Virgin Media in our house as when we moved it wasn’t possible to sign up to Sky. We are now moving house to a new area, but we’ve been told it’s not possible to get Virgin in the new property and we’re now going to have to switch to Sky. As I’m still in the minimum contract period with Virgin, if I leave I’m going to have to pay £240, how is this fair?...read