Behavioral health crisis situations can be serious but do not always require an evaluation at a hospital emergency room. Alliance offers a variety of options, including a call to our Access and Information Center at (800) 510-9132.

Recovery University

Alliance is pleased to announce the launch of our new training gateway, Recovery University and our new Recovery Series trainings. This curriculum is based on our strong commitment to the concepts of recovery and self-determination.

What is Recovery University?

Recovery University is the new online training gateway that allows users to register for all Alliance trainings (online and in-person), complete evaluations, view courses attended and print certificates, plus gain access to a number of additional courses. To create your new online account, click here.

Beginning August 19, 2017, to register for ANY Alliance training you will need to access our new Recovery University training gateway located here.

Some of the trainings being offered are designated as part of our new Recovery Series. These in-person trainings will be made available throughout the year to the entire Alliance community. The trainings are recovery and self-determination oriented and encourage self-directed care.

Why Recovery University?

Recovery University allows you the opportunity to increase your knowledge around recovery and self-determination principles and improve your life, or the lives of people in our community or people you serve directly. The live trainings are a place where individuals and families, providers, stakeholders and Alliance staff can come together and learn together. Other training opportunities are available, reasonable, and easy to access. Our goal is that Recovery University becomes a training resource that you find invaluable in your work and your lives.

What is the Recovery Series?

The Recovery Series is a diverse selection of workshops and trainings provided to the entire Alliance community that are recovery and self-determination orientated and encourages self-directed care in a way that impacts the overall health of our communities. Our Recovery Series was the result of Alliance’s Recovery Initiative team that looked at establishing Alliance as a Managed Care Organization that operates within the principles of a “Recovery Oriented System of Care.”

Here are the (12) courses in our Recovery Series:

Suicide Prevention

Mental Health 101

Darkness to Light

Recovery and Self-Determination

Families in Distress

Working with Latino Transition Age Youth

WRAP

Recovery Oriented System of Care (ROSC) Language

Recovery Practices and Dignity of Risk

Medication Education and Treatment Options

Supported Employment

Evidence Based Practices

What is a Recovery Oriented System of Care (ROSC)?

A ROSC is a coordinated network of community-based services and supports that is person-centered and builds on the strengths and resilience of individuals, families, and communities to achieve improved health, wellness, and quality of life for the people we serve.

Frequently Asked Questions

Do I have to create an account?
Yes. To register for any Alliance training, you must create an online account. Please watch the video below on how to create your account.

Is there a cost to sign up for Recovery University?
No, registration for Recovery University is free. All live courses are free. However, some self-paced (online) learning courses may have a cost but those will be noted.

I’m having trouble signing in or additional troubles with my Recovery University account?
Please contact Relias Learning at 844-735-223

Ihave additional questions about the course, the time, the location?
For all questions related to a specific course that are not technical assistance related, please contact us at ODLRequests@AllianceBHC.org.

Access and Information Center:(800) 510-9132We want to make it easy for you to get the services or information you need.
You can call the Alliance Access and Information Center toll-free 24 hours a day.

Provider HelpDesk:(919) 651-8500Representatives are available 8:30am-5:15pm Monday-Friday to answer provider questions about authorization, billing, claims, enrollment and credentialing, the Alpha Provider Portal or other issues.

Confidential Fraud and Abuse Line:(855) 727-6721You are encouraged to report matters involving Medicaid fraud and abuse. If you want to report fraud or abuse, you can remain anonymous. Learn more.

Alliance Offices:(919) 651-8401Alliance maintains community offices in Durham, Wake, Cumberland and Johnston counties. Addresses and directions to the Alliance offices.

Access and Information Center(800) 510-9132We want to make it easy for you to get the services or information you need. You can call the Alliance Access and Information Center toll-free 24 hours a day.

Provider HelpDesk(919) 651-8500Representatives are available 8:30am-5:15pm Monday-Friday to answer provider questions about authorization, billing, claims, enrollment and credentialing, the Alpha Provider Portal or other issues.

Confidential Fraud and Abuse Line
(855) 727-6721You are encouraged to report matters involving Medicaid fraud and abuse. If you want to report fraud or abuse, you can remain anonymous.