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Frequently Asked Questions

You can find answers to some of the most commonly asked questions in our Help/FAQ section.

I forgot my password

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Click here if you forgot the password to your account. You’ll be asked to enter the email address associated with your customer account. An email will then be sent with instructions on how to reset your password.

How do I make a change to my order?

What is your return policy?

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It’s our goal to have 100% satisfied customers. However, because of the frozen nature of most of our products - we are unable to accept returns on products.

If you are unhappy with your products, or they are damaged - please contact us immediately. Take up to three pictures of the product - and, email them to us at customerservice@rawpawspet.com along with an explanation. We will do our best to find a mutually acceptable solution.

The Raw Paws Team has one rule about customers - YOU, our Customer - is always right. In most cases, we will provide a free online coupon to use on your next order for the same or greater value if you are not satisfied or find our product unusable.

Please contact us within 72 hours after receipt of your shipment for all compensation considerations.

What are your shipping costs?

I have a question about my charges.

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If you have a question about your charges, first click the Review Orders / Track Packages link in your My Account section. Here, you can compare your order history with your financial records. If you still have questions or concerns, please call (317) 509-9811 for further assistance.