Tailor-Made Dresses

You will always get personally tailored dresses from us no matter you choose a standard size or give us your custom measurements. Shipping time is different for different items.

Shipping Time

Shipping Time is the time taken for the finished dress to be shipped to you.

Formal Dresses

Generally speaking, it will take 5-12 calendar days for professional dressmaker to tailor your dresses. Then it will take UPS/DHL/TNT about 3-8 working days for the finished dresses to travel from our country to the destination.

Wedding Dresses

Generally speaking, it will take 8-12 calendar days for professional dressmaker to tailor your dresses. Also it will take UPS/DHL/TNT about 3-8 working days for the finished dresses to travel from our country to the destination.

The Statement for Urgent Orders

For the free shipping items on our website, we usually ship them out by Standard Shipping. Generally speaking, it will take Standard Shipping about 3-8 working days to ship out the items. But if you need your items urgently, You can contact us, we will give your dress expedited processing, but need to pay urgent US$20 costs;

This is not your bra size, when measuring you must wear a bra. Your arms should be relaxed, and down at your sides. Then, take the tape across the fullest part of your bust and around your back.

Waist

This is the natural waistline, which is also the smallest part of your waist. Typically it`s about an inch above your belly button.

Hips

Please measure the widest part of your hips, across the hipbone, which is approximately 7 inches below the natural waistline. This measurement is not needed for full gowns.

Hollow to Floor

This is the length from your hollow ( the hollow just under your neck ) to your heels. (Take the tape from your front, with bare foot ). You should stand upright and your feet should keep together.

Measurement Standards

It is highly recommend that whenever possible you get a qualified seamstress to measure your dress size. You'd better get someone else to measure for you because of the inaccuracy of self-measuring. Measure with undergarments is similar to those you will wear with your dress; please keep in mind do not measure over other clothing. According to the different dress style,approx.8cm-13cm (3.15inch-5.12inch) additional length will be reserved for making a good fit dress for you.

Cancellation Policy

We understand that ordering a dress for your special occasion is an important undertaking, and our cancellation policy was created with this in mind. However, it is important to note that our clothing and some accessories (including shoes, sashes, and wraps) are made-to-order, whether you ordered a standard size or custom measurements, and the materials cannot be reused once the creation process has begun. The good news is that after placing your order, there is still time to change your mind. Please refer to our cancellation and return policies below for details.

- Item cancellation requests received within 24 hours of payment confirmation will be eligible for a partial refund deducting small amount of handling fees by credit card company.
- Item cancellation requests received within 24 to 72 hours after payment confirmation will be eligible for a partial refund consisting of the full shipping cost and 50% of the product purchase price.
- Item cancellation requests received more than 72 hours after payment confirmation will be eligible for a partial refund consisting of the full shipping cost.
- Once your order has been shipped, it can no longer be cancelled.
If you would like to cancel your order, please Login to My Orders to proceed.
When you receive an email entitled Payment Confirmation for Order#_______ with promdressesonlineoutlet.com, your payment has been confirmed.

Return Policy

Your satisfaction is of the utmost importance to us. Upon the arrival of your package, we encourage you to check and make sure that the dress or clothing has been made to the standard size or custom measurements that you specified. Try on your dress or clothing as soon as possible without removing the tags, altering, or washing the dress.
If you are returning or exchanging dresses, clothing, or accessories, please make sure they are in their original condition - unworn, unwashed, unaltered, undamaged, clean, free of lint and hair and with tags intact and attached.

Defective, Damaged or Misshipped Items

Defective, damaged or mis-shipped items are eligible for a full refund. When requesting your refund, please be ready to provide Customer Service with photographs clearly showing the problem with the items. If you believe your items were damaged during shipping, Customer Service will need photographs showing the damaged packaging as well as Proof of Damage documentation from your delivery carrier in order to process your refund.

Sizing or Fitting Issues

As all of our dresses and clothing is hand-sewn and custom-tailored, the finished gown may vary by approximately one (1) inch in either direction of the specified measurements. To ensure that your item will still fit you perfectly, our tailors have created all our dresses with additional fabric in the seams to allow minor size modifications to be made easily.

Item is not the size you ordered

Should your item size differ from the specifications of your order by more than one inch, we encourage you to find to find a local tailor to make adjustments, and we will gladly reimburse you for up to 100% of the product price in tailoring costs. If you choose this option, please remember to request a receipt from your tailor as a copy of it must be provided when requesting reimbursement.

Your item is the size you ordered but does not fit

Dresses or clothing that does not fit properly but fit the specifications you ordered cannot be returned or exchanged. As our dresses and clothing is made with additional fabric in the seams, you can make minor adjustments at a local tailor, at your own cost.

Please note: if your order specifications differ too greatly from the final sizing request, resizing may not be possible.

Color Mismatch

The settings of your computer screen may alter the color of the pictures shown on promdressesonlineoutlet.com. Slight color mismatches between the color of your item and the color shown on screen may not mean that the item is defective or mis-shipped. However, if you are confident that you have received the item in a wrong color, please contact Customer Service to see if a return or refund is possible.

Overdue Orders

If your order cannot be shipped by the time originally stated, Customer Service will offer you the option of keeping or canceling your order. Customers whose items are overdue by no more than 10 days can choose to cancel the order and get a full refund, or keep the order and get a 30% reimbursement upon delivery. Customers whose items are overdue by more than 10 days have the option of canceling for a full refund, or keeping the dress at no cost except shipping fees.

Items that cannot be returned or exchanged

Return Process

1) Contact Customer Service within 30 days of your order's shipment. Include an explanation and photographs documenting the reason for the return. Returns will not be accepted without prior approval from Customer Service.
When you receive an email entitled Shipment Notification for order#XXXXXXX with promdressesonlineoutlet.com, your order has been shipped.
2) Once Customer Service has approved your request, please send the item and the completed Product Return Form back to us as soon as possible.
3 Once received at our facility, your return will be processed in 3 to 5 business days. Once your return is confirmed and inspected, please allow up to two billing cycles for it to be credited to your account. Items returned in unacceptable condition will not be processed as refunds and cannot be shipped back to you.

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