The boring but very important bit...

Ashoka Designs are dedicated to providing their customers with an efficient, easy and reliable experience. If for any reason a dispute or issue arises, we endeavour to their customers with an efficient and reliable experience. If for any reason a dispute or issue arises, we will endeavour to sort the matter immediately and fairly.

Here are some of our T&C's:

1) www.ashokadesigns.com website

Thank you for visiting the "www.ashokadesigns.com" website (the "website") Terms & Conditions. Use of the Ashoka Designs website implies acceptance of the Terms and Conditions as set out the following. By using any part of this website, completing your customer registration with us and/or placing an order on the website you agree to be bound by the Terms and Conditions. If you do not agree to the Terms and Conditions of the website then you may not use it. The Ashoka Designs website is managed and operated by Ashoka Designs Ltd from our offices within England and accordingly, the laws of England & Wales govern claims relating to it, including the use of the web site and the materials contained within it. If you choose to access our website from outside England and Wales you do so on your own initiative and you hereby agree that in the event of a dispute between Ashoka Designs and you, the laws of England and Wales will apply at all times. ("Ashoka Designs", "we", "us" or "our") provides the services available on the website.

2) Payment

Ashoka Designs currently accepts Visa and Mastercard. Payments made via our website www.ashokadesigns.com is encrypted to ensure any purchase is fully protected and processed securely. Your payment card will be charged immediately so we therefore aim to dispatch your purchase within 24 hours on the next working day. Ashoka Designs does not hold onto any payment details and instead are held in an encrypted state by Stripe, a highly secure and widely recognised global payment provider. Once the products has been dispatched you are unable to cancel the order. We take security measures to protect your information from access by unauthorised persons and against unlawful processing, accidental loss, destruction and damage. If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with a AES-256 encryption. Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.

3) Pricing

We are currently not VAT registered so any extra taxes are not relevant to the sale. We do charge a delivery fee and this will be included upon check out. Please see 'UK and Overseas Deliveries' below for more details. We reserve the right to alter prices at any time i.e discounted sale.

4) Images and Reproduction

Ashoka Designs does it's very best to photograph the products as accurately to their design and colour as possible. Of course, the images may not be 100% accurate due to limited photographic software so please be aware the colours may very slightly vary in the images displayed. We do our very best to ensure that all the products featured on our website www.ashokadesigns.com is as close as possible to the photographs shown, but, since they are not mass-produced, and many of them are either handmade from natural materials or hand-finished, slight variations in colour and size may occur from time to time. We hope that you understand this and appreciate the skill and craftsmanship required to make such high quality products. Please note that items featured our website www.ashokadesigns.com are subject to availability and in the event that a product is unavailable, you will be informed as soon as possible following your order.

5) UK and Overseas Deliveries

Ashoka Designs will arrange delivery via Royal Mail. Goods will need to be signed for upon delivery and we endeavour to deliver the product within 48 hours or purchase. We also delivery overseas and an additional delivery charge will apply. This also includes various remote parts of the UK (Highlands and Islands) and Northern Ireland and an appropriate delivery charge will apply depending on postcode and location. For more information or a quote please email info@ashokadesigns.com prior to purchase. We will endeavour to ensure that our courier service provider delivers goods according to schedule but we cannot be held liable for any inconvenience or cost resulting from the late delivery of goods.

6) Returns Policy

If for some reason you are not happy with your product, you are welcome to return the item(s) within 14 days. Ashoka Designs can arrange a refund or exchange the product provided it is returned unused, in its original packaging and in a re-saleable condition. Upon receipt of the product and once it's been checked by Ashoka Designs, we will refund your original payment method or provide an exchange. If the product returned is not in fully re-saleable condition, we reserve the right to refuse a refund on the item. All costs for returning the items are to be paid for by the customer and must be delivered either by signed for Royal Mail or by courier

7). Faulty Goods

In the event that goods purchased from Ashoka Designs are faulty, we will be happy to replace the item(s) at no charge to the customer or alternatively, to refund the cost of purchase. It should be noted that our liability is limited to the purchase cost of faulty goods and we will accept no responsibility for any costs that may be associated with their supply. Ashoka Designs should be notified of any faulty goods within 14 days and request for the unpacked products to be returned within this time frame. All goods are checked by Ashoka Designs before dispatch and we expect the items to be returned in the same state as when found by the customers.

8) Privacy Policy

Ashoka Designs will never share, disclose or sell your personal data with any third parties for marketing purposes. We have developed this Privacy Policy in line with the requirements of the GDPR, the new data protection law from May 25, 2018 to explain how we collect, retain, process, share and transfer your personal data when you visit our site and use our services and does not apply to online websites or services that we do not own or control. As you navigate our website www.ashokadesigns.com we may ask you to provide personal details such as your name and email address. This private information will assist us when trying to track orders, answer any queries, reviewing past purchase or a return and so on. You can subscribe to our website at any time and you will be opting in on our mailing list and your personal information will be used solely by Ashoka Designs to send you information about forthcoming sales, new products, our news and any other relevant information. Your personal data will be stored securely in our MailChimp account until you unsubscribe from our mailing list which you can do at anytime.

9). Cookies Cookies are small pieces of code placed on your computer by websites and Ashoka Designs uses cookies to help improve our ability to offer a better service to your online experience. Once your permission has been granted, so that those websites can recognise visitors who have previously visited that website and tailor the content they serve accordingly