GearHost Status - Incident Historyhttp://status.gearhost.com
StatuspageThu, 23 May 2019 22:40:20 -0600den1.mysql1 MySQL Upgrade
<p><small>May <var data-var='date'>21</var>, <var data-var='time'>05:00</var> MDT</small><br><strong>Completed</strong> - The scheduled maintenance was completed within the window with only about 15 minutes of downtime. All tests have been completed and everything seems good. If you have any issues please open a support ticket.</p><p><small>May <var data-var='date'>21</var>, <var data-var='time'>03:21</var> MDT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>May <var data-var='date'>21</var>, <var data-var='time'>03:14</var> MDT</small><br><strong>Scheduled</strong> - We will be upgrading den1.mysql1 MySQL server to MySQL 5.7.26.0. If you have any questions please open a support ticket in your control panel.</p> Tue, 21 May 2019 05:00:39 -0600https://gearhost.statuspage.io/incidents/wgc5y26f640g
https://gearhost.statuspage.io/incidents/wgc5y26f640gCritical System Updates
<p><small>May <var data-var='date'>21</var>, <var data-var='time'>03:16</var> MDT</small><br><strong>In progress</strong> - The first phase has been completed. More information will be posted shortly. No downtime was experienced in the last phase of updates.</p><p><small>May <var data-var='date'>19</var>, <var data-var='time'>19:04</var> MDT</small><br><strong>Scheduled</strong> - We released a blog post a few days ago (https://www.gearhost.com/blog/may-2019-intel-vulnerability) regarding the Intel Microarchitectural Data Sampling (MDS) security vulnerability. We have made many updates to our platform to protect our customers over the last few days however we will be performing some updates tonight that may affect you. This downtime will be limited to less than 10 to 15 minutes during the time period above. If you have any questions please let us know. Thank you again.</p> Tue, 21 May 2019 03:16:51 -0600https://gearhost.statuspage.io/incidents/ch5t8p8zk564
https://gearhost.statuspage.io/incidents/ch5t8p8zk564Emergency Maintenance On Portal
<p><small>Apr <var data-var='date'> 7</var>, <var data-var='time'>14:52</var> MDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Apr <var data-var='date'> 7</var>, <var data-var='time'>11:33</var> MDT</small><br><strong>Update</strong> - We are continuing to investigate this issue.</p><p><small>Apr <var data-var='date'> 7</var>, <var data-var='time'>11:32</var> MDT</small><br><strong>Investigating</strong> - We are working on the portal login issues now. We will post updates here as we get them. Cloudsites are not affected by this.</p> Sun, 07 Apr 2019 14:52:35 -0600https://gearhost.statuspage.io/incidents/n14p1m6djj4r
https://gearhost.statuspage.io/incidents/n14p1m6djj4rPortal Timeouts
<p><small>Mar <var data-var='date'>18</var>, <var data-var='time'>22:02</var> MDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Mar <var data-var='date'>18</var>, <var data-var='time'>22:02</var> MDT</small><br><strong>Update</strong> - We are continuing to investigate this issue.</p><p><small>Mar <var data-var='date'>15</var>, <var data-var='time'>11:07</var> MDT</small><br><strong>Investigating</strong> - Our team is aware of the timeouts users are experiencing when navigating my.gearhost.com<br /><br />We are actively working on a solution. Updates will be posted here until this is fully resolved.</p> Mon, 18 Mar 2019 22:02:51 -0600https://gearhost.statuspage.io/incidents/95q4clfcmn15
https://gearhost.statuspage.io/incidents/95q4clfcmn15Gearhost Panel Issues
<p><small>Mar <var data-var='date'> 8</var>, <var data-var='time'>14:46</var> MST</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Mar <var data-var='date'> 7</var>, <var data-var='time'>22:55</var> MST</small><br><strong>Update</strong> - DNS Service has been restored sites using our DNS servers are online. We are still working on the environment as a whole. Our main website and ticketing system should be back online shortly as well. If you need to open a support ticket for the time being please send an email to: help@gearhost.com</p><p><small>Mar <var data-var='date'> 7</var>, <var data-var='time'>22:44</var> MST</small><br><strong>Update</strong> - Our engineers are actively working on the issues with the portal and DNS servers. We should have this finished within an hour to ultimately fix the issue at hand for good.</p><p><small>Mar <var data-var='date'> 7</var>, <var data-var='time'>14:19</var> MST</small><br><strong>Update</strong> - We are aware of the cloud site issues that are back now. Our team is working on the fix . <br /><br />We are also working on database servers: den1.mssql05 & den1.mysql04</p><p><small>Mar <var data-var='date'> 7</var>, <var data-var='time'>13:49</var> MST</small><br><strong>Update</strong> - The portal is back online and working as normal. DEN1.MSSQL05, and DEN1.MYSQL04 servers are still having problems that we are actively working on. These should be back up and running shortly.</p><p><small>Mar <var data-var='date'> 7</var>, <var data-var='time'>13:07</var> MST</small><br><strong>Update</strong> - We have cloud sites back online now. We are still working on the portal issues that are still ongoing.</p><p><small>Mar <var data-var='date'> 7</var>, <var data-var='time'>12:20</var> MST</small><br><strong>Update</strong> - As an update, our Engineers are working on the overall issues we are experiencing now. This is high priority issues and its possible cloud sites will be down while we investigate this. We apologize for the inconvenience and are working hard to get this resolved.</p><p><small>Mar <var data-var='date'> 7</var>, <var data-var='time'>09:21</var> MST</small><br><strong>Update</strong> - Our engineers are still working on the issue at hand. We do not have an ETA on the fix but this is a high priority issue. We apologize for any inconvenience this has caused and thank you for your patience and understanding.</p><p><small>Mar <var data-var='date'> 7</var>, <var data-var='time'>07:03</var> MST</small><br><strong>Investigating</strong> - Our engineers are currently investigating an issue with our my.gearhost.com portal. We are aware of the 400 errors some users are receiving. For the time being changes done as far as scaling, stopping/starting and FTP will not work. Cloudistes themselves are loading fine. We will publish updates as we have them.</p> Fri, 08 Mar 2019 14:46:19 -0700https://gearhost.statuspage.io/incidents/k147z27f97n1
https://gearhost.statuspage.io/incidents/k147z27f97n1Cloudsite Service Unavabile
<p><small>Feb <var data-var='date'>25</var>, <var data-var='time'>09:45</var> MST</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Feb <var data-var='date'>25</var>, <var data-var='time'>08:21</var> MST</small><br><strong>Identified</strong> - A fix has been pushed and cloudsites are coming back online. We are still monitoring the system and are not ready to mark this as resolved. Once we feel comfortable and gather more information we will update here.</p><p><small>Feb <var data-var='date'>25</var>, <var data-var='time'>07:34</var> MST</small><br><strong>Update</strong> - As an update, our engineers are still working on the overall issue. Once we have more information we will provide an update.</p><p><small>Feb <var data-var='date'>25</var>, <var data-var='time'>05:45</var> MST</small><br><strong>Investigating</strong> - Our engineers are working on the problems users are experiencing with our cloud site platform. We will publish updates here as we learn more.</p> Mon, 25 Feb 2019 09:45:05 -0700https://gearhost.statuspage.io/incidents/zjrl5dfqjkf3
https://gearhost.statuspage.io/incidents/zjrl5dfqjkf3Mail4 Maintenance
<p><small>Feb <var data-var='date'>25</var>, <var data-var='time'>02:01</var> MST</small><br><strong>Completed</strong> - The scheduled maintenance went a bit longer than we wanted but has been completed. Thank you for your patience.</p><p><small>Feb <var data-var='date'>25</var>, <var data-var='time'>00:11</var> MST</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Feb <var data-var='date'>25</var>, <var data-var='time'>00:09</var> MST</small><br><strong>Scheduled</strong> - We will be performing some maintenance on Mail4 which some of your domain emails may be hosted on. During this time you may receive errors for both sending and receiving.</p> Mon, 25 Feb 2019 02:01:09 -0700https://gearhost.statuspage.io/incidents/8c50d95bh5bb
https://gearhost.statuspage.io/incidents/8c50d95bh5bbMail4 Maintenance
<p><small>Feb <var data-var='date'>25</var>, <var data-var='time'>00:00</var> MST</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Feb <var data-var='date'>24</var>, <var data-var='time'>23:00</var> MST</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Feb <var data-var='date'>24</var>, <var data-var='time'>22:59</var> MST</small><br><strong>Scheduled</strong> - We will be performing some maintenance on Mail4 which some of your domain emails may be hosted on. During this time you may receive errors for both sending and receiving.</p> Mon, 25 Feb 2019 00:00:35 -0700https://gearhost.statuspage.io/incidents/3h1xgh85dr3r
https://gearhost.statuspage.io/incidents/3h1xgh85dr3rMajor Outage
<p><small>Feb <var data-var='date'>24</var>, <var data-var='time'>09:03</var> MST</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Feb <var data-var='date'>24</var>, <var data-var='time'>09:02</var> MST</small><br><strong>Update</strong> - We are continuing to work on a fix for this issue.</p><p><small>Feb <var data-var='date'>24</var>, <var data-var='time'>06:12</var> MST</small><br><strong>Update</strong> - We have fixed the issue and are now bringing services online however we do not expect to be 100% for another few hours. We are working as fast as possible on this and understand how important this is to everyone. We apologize and appreciate your patience as we get things back to normal right away.</p><p><small>Feb <var data-var='date'>24</var>, <var data-var='time'>04:49</var> MST</small><br><strong>Identified</strong> - We have identified the issue and are working on the issue now. Updates shortly.</p><p><small>Feb <var data-var='date'>24</var>, <var data-var='time'>04:25</var> MST</small><br><strong>Investigating</strong> - We are currently investigating a major outage with DEN1. This seems to be with our upstream provider at the moment. We are working with them to resolve this. Updates shortly.</p> Sun, 24 Feb 2019 09:03:01 -0700https://gearhost.statuspage.io/incidents/x51q2xmfg1kc
https://gearhost.statuspage.io/incidents/x51q2xmfg1kcService Unavailable
<p><small>Feb <var data-var='date'>21</var>, <var data-var='time'>11:44</var> MST</small><br><strong>Resolved</strong> - Our team is confident that we have completely resolved this issue. Although outages were short and intermittent we understand the inconvenience and frustration. We are working internally to make sure this does not happen again. If you have any questions please open a support ticket from your portal.</p><p><small>Feb <var data-var='date'>21</var>, <var data-var='time'>09:33</var> MST</small><br><strong>Monitoring</strong> - A fix has been pushed out and we have not seen any outages in the past 20 minutes. We will continue to monitor the system until we feel confident this is permanently fixed.</p><p><small>Feb <var data-var='date'>21</var>, <var data-var='time'>09:03</var> MST</small><br><strong>Update</strong> - The investigation is still ongoing. We are making improvements and should have this completely resolved soon.</p><p><small>Feb <var data-var='date'>21</var>, <var data-var='time'>08:09</var> MST</small><br><strong>Identified</strong> - We are seeing improvements at this time. We are still monitoring the system and will mark this resolved once a permanent fix is pushed.</p><p><small>Feb <var data-var='date'>21</var>, <var data-var='time'>07:38</var> MST</small><br><strong>Investigating</strong> - Our engineers are currently looking into the 503 Service Unavailable Errors select nodes are receiving. Any updates will be published here.</p> Thu, 21 Feb 2019 11:44:35 -0700https://gearhost.statuspage.io/incidents/0gtn8y218d68
https://gearhost.statuspage.io/incidents/0gtn8y218d68Core Network Upgrade
<p><small>Feb <var data-var='date'> 9</var>, <var data-var='time'>02:42</var> MST</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Feb <var data-var='date'> 8</var>, <var data-var='time'>20:42</var> MST</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Feb <var data-var='date'> 8</var>, <var data-var='time'>20:41</var> MST</small><br><strong>Scheduled</strong> - GearHost will be performing several core upgrades to our network routers and switches. Due to our highly available network most of these changes will not be noticed however there will be some outages as we make major changes to improve performance, uptime and introduce more features. If you have any questions please open a support ticket from within your control panel or email help@gearhost.com. Thank you!</p> Sat, 09 Feb 2019 02:42:51 -0700https://gearhost.statuspage.io/incidents/tsd99b8l72c8
https://gearhost.statuspage.io/incidents/tsd99b8l72c8Core Network Upgrade
<p><small>Feb <var data-var='date'> 8</var>, <var data-var='time'>04:51</var> MST</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Feb <var data-var='date'> 8</var>, <var data-var='time'>01:00</var> MST</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Feb <var data-var='date'> 7</var>, <var data-var='time'>22:50</var> MST</small><br><strong>Scheduled</strong> - GearHost will be performing several core upgrades to our network routers and switches. Due to our highly available network most of these changes will not be noticed however there will be some outages as we make major changes to improve performance, uptime and introduce more features. If you have any questions please open a support ticket from within your control panel or email help@gearhost.com. Thank you!</p> Fri, 08 Feb 2019 04:51:50 -0700https://gearhost.statuspage.io/incidents/gddpl4lccppx
https://gearhost.statuspage.io/incidents/gddpl4lccppxMail Server Upgrade
<p><small>Dec <var data-var='date'>27</var>, <var data-var='time'>23:28</var> MST</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Dec <var data-var='date'>27</var>, <var data-var='time'>22:28</var> MST</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Dec <var data-var='date'>27</var>, <var data-var='time'>22:27</var> MST</small><br><strong>Scheduled</strong> - We are in the process of upgrading our mail4 server. We will update you on the progress here.</p> Thu, 27 Dec 2018 23:28:46 -0700https://gearhost.statuspage.io/incidents/bz1g8vt9n1tk
https://gearhost.statuspage.io/incidents/bz1g8vt9n1tkCloudsite Issues
<p><small>Dec <var data-var='date'>27</var>, <var data-var='time'>10:31</var> MST</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Dec <var data-var='date'>27</var>, <var data-var='time'>10:10</var> MST</small><br><strong>Monitoring</strong> - We pushed out the fix and cloudsites are back online. Our Engineers are still monitoring the system.</p><p><small>Dec <var data-var='date'>27</var>, <var data-var='time'>09:24</var> MST</small><br><strong>Update</strong> - Our engineers are still working on the solution. Once the fix is put into place we will publish an update here.</p><p><small>Dec <var data-var='date'>27</var>, <var data-var='time'>09:06</var> MST</small><br><strong>Identified</strong> - Our engineers have identified the problem and are working on the fix now.</p><p><small>Dec <var data-var='date'>27</var>, <var data-var='time'>08:58</var> MST</small><br><strong>Investigating</strong> - Our engineers are investigating the outages users are receiving on our cloudsite platform. We will update you with more information shortly.</p> Thu, 27 Dec 2018 10:31:55 -0700https://gearhost.statuspage.io/incidents/xp0y0pwynm0x
https://gearhost.statuspage.io/incidents/xp0y0pwynm0xMail Server Maintenance
<p><small>Nov <var data-var='date'> 9</var>, <var data-var='time'>00:00</var> MST</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Nov <var data-var='date'> 8</var>, <var data-var='time'>23:00</var> MST</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Nov <var data-var='date'> 8</var>, <var data-var='time'>22:23</var> MST</small><br><strong>Scheduled</strong> - We will be performing maintenance on all of our mail servers to increase reliability. Downtime should not exceed 30 minutes for each server.</p> Fri, 09 Nov 2018 00:00:19 -0700https://gearhost.statuspage.io/incidents/6n6g8jdhmxhd
https://gearhost.statuspage.io/incidents/6n6g8jdhmxhdMicrosoft SQL Cluster MSSQL01
<p><small>Nov <var data-var='date'> 3</var>, <var data-var='time'>18:30</var> MDT</small><br><strong>Resolved</strong> - In an effort to make things easier we have restored the MSSQL1 database cluster. There was about a 3 hour window from when the failure occured to when the backups took place. If you need data between this time please open a support ticket and we can provide you with a database that has no loss in that time period.<br /><br />Please accept our apologies for this long outage. We worked closely with Microsoft to get this resolved for not only GearHost but other providers like us. On a side note performance of your databases has also dramatically increased. Enjoy!</p><p><small>Nov <var data-var='date'> 2</var>, <var data-var='time'>23:13</var> MDT</small><br><strong>Monitoring</strong> - We have worked with Microsoft however the patches applied have rendered the MSSQL1 cluster offline so we are migrating customers to new clusters. This will be completed in the next few hours however if you would like your database moved more quickly please open a support ticket. Please note only paid databases are being migrated at this point. Free databases will be migrated after paying customers. No data has been lost. You will receive a support ticket email with details shortly.</p><p><small>Nov <var data-var='date'> 2</var>, <var data-var='time'>15:22</var> MDT</small><br><strong>Update</strong> - We are working with Microsoft and this should be resolved within the next 90 minutes. We greatly apologize for the delay. Rest assured no data is lost and if you need your database working ASAP please open a ticket and we'll migrate your database to another cluster for you.</p><p><small>Nov <var data-var='date'> 2</var>, <var data-var='time'>10:06</var> MDT</small><br><strong>Update</strong> - Our Engineers are still working hard on this. We appreciate your patience during this matter. This is a high priority problem, we have our top Engineers working on a solution.</p><p><small>Nov <var data-var='date'> 2</var>, <var data-var='time'>09:09</var> MDT</small><br><strong>Identified</strong> - We have ran into an issue with the MSSQL01 SQL Server Cluster. If your database is on this cluster then you will have errors trying to connect to your database. All data is intact however the cluster is having an issue with SQL Server 2017. We are working hard on this and everything should be online shortly.</p> Sat, 03 Nov 2018 18:30:35 -0600https://gearhost.statuspage.io/incidents/77rpjn8555d6
https://gearhost.statuspage.io/incidents/77rpjn8555d6Cloudsite Outages
<p><small>Oct <var data-var='date'>17</var>, <var data-var='time'>12:33</var> MDT</small><br><strong>Resolved</strong> - Our engineers are confident to say that this has finally been resolved. We thank you for your patience. If you are still experiencing problems please open a support ticket.</p><p><small>Oct <var data-var='date'>17</var>, <var data-var='time'>07:55</var> MDT</small><br><strong>Monitoring</strong> - Our engineer team published a new fix last night that should resolve the ongoing outages we have been having. We will continue monitoring our system for the next few hours to confirm the fix is working.</p><p><small>Oct <var data-var='date'>16</var>, <var data-var='time'>16:13</var> MDT</small><br><strong>Identified</strong> - The fix that was published did not resolve the issue permanently. We are working closely with Microsoft for a solution. We will update you here as we gather more information.</p><p><small>Oct <var data-var='date'>16</var>, <var data-var='time'>14:08</var> MDT</small><br><strong>Monitoring</strong> - A fix has been implemented. Our Engineers will need to wait at least an hour to confirm if the fix works.</p><p><small>Oct <var data-var='date'>16</var>, <var data-var='time'>09:36</var> MDT</small><br><strong>Update</strong> - Outages are still occurring, we have managed to limit the downtime as much as we can. Our Engineers are making great progress and working as hard and as fast as they can to get this resolved. Thank you for your patience.</p><p><small>Oct <var data-var='date'>15</var>, <var data-var='time'>11:31</var> MDT</small><br><strong>Update</strong> - We are aware of the continued outages that occur. Our Engineers have managed to limit them for the time being. We will continue working on this until it is resolved.</p><p><small>Oct <var data-var='date'>15</var>, <var data-var='time'>07:09</var> MDT</small><br><strong>Update</strong> - Our Engineers are still working on this. Outages started occurring again early this morning. We are making progress and plan on having this resolved soon. <br /><br />Thank you for your patience.</p><p><small>Oct <var data-var='date'>14</var>, <var data-var='time'>22:37</var> MDT</small><br><strong>Investigating</strong> - We are aware of the ongoing issues with our Cloudsite Environment. Our engineers are working around the clock to resolve the issue. As of 7PM MST everything appears to be back to normal. Our team is still monitoring the infrastructure and will publish updates here going forward. <br /><br />If you have any questions or concerns please open a support ticket. Responses will be delayed as we have had a huge influx of inquiries. We apologize for any inconvience that this causes and we will continue working around the clock until this is permantly resolved.</p> Wed, 17 Oct 2018 12:33:53 -0600https://gearhost.statuspage.io/incidents/v89tlh6smg8g
https://gearhost.statuspage.io/incidents/v89tlh6smg8gCloudsite Intermittent Issues
<p><small>Oct <var data-var='date'>12</var>, <var data-var='time'>09:41</var> MDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Oct <var data-var='date'> 5</var>, <var data-var='time'>12:50</var> MDT</small><br><strong>Identified</strong> - We are making some progress on this problem. Outages may still occur but we should have this resolved shortly.</p><p><small>Oct <var data-var='date'> 4</var>, <var data-var='time'>18:40</var> MDT</small><br><strong>Investigating</strong> - Our engineers are currently investigate an issue with our cloudsite infrastructure. While we are doing this cloudsites might go down but should come back up shortly after. We will provide updates here when we have more information.</p> Fri, 12 Oct 2018 09:41:48 -0600https://gearhost.statuspage.io/incidents/fs9wt69056ps
https://gearhost.statuspage.io/incidents/fs9wt69056psMySQL Server Emergency Maintenace
<p><small>Aug <var data-var='date'>22</var>, <var data-var='time'>10:45</var> MDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Aug <var data-var='date'>22</var>, <var data-var='time'>10:30</var> MDT</small><br><strong>Identified</strong> - We have found an issue that requires immediate attention to our MySQL clusters. We are currently running some emergency maintenace on all MySQL clusters to resolve this issue. You may experience some database connectivity issues during this time but no more than 15 min at a time. We expect to have this resolved within 30-45 min.</p> Wed, 22 Aug 2018 10:45:41 -0600https://gearhost.statuspage.io/incidents/5gk8hd1qgxw1
https://gearhost.statuspage.io/incidents/5gk8hd1qgxw1mail1 Server issues
<p><small>Jul <var data-var='date'>23</var>, <var data-var='time'>09:20</var> MDT</small><br><strong>Resolved</strong> - This issue has been resolved and stability going forward will be much better. We apologize for any inconvenience this caused. If you have any questions please create a support ticket.</p><p><small>Jul <var data-var='date'>23</var>, <var data-var='time'>08:48</var> MDT</small><br><strong>Update</strong> - Service does appear to be restored. Our admins will continue to monitor this, it is very likely that this might go down again. This is expected and required to ensure stability moving forward.</p><p><small>Jul <var data-var='date'>23</var>, <var data-var='time'>08:46</var> MDT</small><br><strong>Identified</strong> - We are aware and working on our mail1 server issue. We apologize for any inconvience. Our admins should have this resolved soon.<br /><br />If you have any questions please create a support ticket.</p> Mon, 23 Jul 2018 09:20:16 -0600https://gearhost.statuspage.io/incidents/x4c8s3375kbv
https://gearhost.statuspage.io/incidents/x4c8s3375kbvMail Server Maintenance
<p><small>May <var data-var='date'>21</var>, <var data-var='time'>21:21</var> MDT</small><br><strong>Completed</strong> - mail3 & mail4 are now complete. All servers have been completed. If you are still having issues please open a support ticket.</p><p><small>May <var data-var='date'>21</var>, <var data-var='time'>21:16</var> MDT</small><br><strong>Update</strong> - mail1 & mail2 are now done. mail3 and mail4 are on going.</p><p><small>May <var data-var='date'>21</var>, <var data-var='time'>20:46</var> MDT</small><br><strong>Update</strong> - mail1 maintenance has been completed. mail2, mail3 and mail4 are on going.</p><p><small>May <var data-var='date'>21</var>, <var data-var='time'>20:00</var> MDT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>May <var data-var='date'>21</var>, <var data-var='time'>19:52</var> MDT</small><br><strong>Scheduled</strong> - We will begin updating mail1, mail2, mail3, and mail4 to the latest version of SmarterMail. The expected downtime per server can take anywhere from 10 - 20 minutes. We appreciate your patience during this time.</p> Mon, 21 May 2018 21:21:20 -0600https://gearhost.statuspage.io/incidents/586phdnfm6zd
https://gearhost.statuspage.io/incidents/586phdnfm6zdmail2
<p><small>May <var data-var='date'>18</var>, <var data-var='time'>16:45</var> MDT</small><br><strong>Resolved</strong> - Service has resumed and our Engineers have resolved the issue. If you are still experiencing problems please create a support ticket.</p><p><small>May <var data-var='date'>18</var>, <var data-var='time'>14:03</var> MDT</small><br><strong>Update</strong> - A fix has been pushed out. Service should restore in the next 5 to 10 minutes. We will continue monitoring this server for the remainder of the day.</p><p><small>May <var data-var='date'>18</var>, <var data-var='time'>13:10</var> MDT</small><br><strong>Update</strong> - More issues have started. We are aware and actively investigating.</p><p><small>May <var data-var='date'>18</var>, <var data-var='time'>11:28</var> MDT</small><br><strong>Monitoring</strong> - Email service has been restored. You might see a few more hiccups, just know we are aware of the issue. <br /><br />We will continue monitoring this throughout the day.</p><p><small>May <var data-var='date'>18</var>, <var data-var='time'>11:26</var> MDT</small><br><strong>Update</strong> - Our engineers have identified the problem and are working on the solution.</p><p><small>May <var data-var='date'>18</var>, <var data-var='time'>11:14</var> MDT</small><br><strong>Investigating</strong> - Our engineers are currently looking into the issues with our mail2 server. We will provide an update when we have more information.</p> Fri, 18 May 2018 16:45:31 -0600https://gearhost.statuspage.io/incidents/v3twzfxc0v31
https://gearhost.statuspage.io/incidents/v3twzfxc0v31Mail Server Updates
<p><small>May <var data-var='date'> 6</var>, <var data-var='time'>23:00</var> MDT</small><br><strong>Resolved</strong> - Updates have been completed. Service will resume as normal. If you experience any issues please open a support ticket.</p><p><small>May <var data-var='date'> 6</var>, <var data-var='time'>21:59</var> MDT</small><br><strong>Monitoring</strong> - We will begin updating mail1, mail2, mail3, and mail4 to the latest version of SmarterMail. The expected downtime per server can take anywhere from 5 - 10 minutes. We appreciate your patience during this time.</p> Sun, 06 May 2018 23:00:55 -0600https://gearhost.statuspage.io/incidents/mg2fj1yjwqj1
https://gearhost.statuspage.io/incidents/mg2fj1yjwqj1Cloudsite Portal
<p><small>Apr <var data-var='date'>27</var>, <var data-var='time'>15:10</var> MDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Apr <var data-var='date'>27</var>, <var data-var='time'>15:07</var> MDT</small><br><strong>Investigating</strong> - Our engineers are looking into the portal issues that users are experiencing. We should have this resolved shortly.</p> Fri, 27 Apr 2018 15:10:47 -0600https://gearhost.statuspage.io/incidents/hw1qs0hxb4s0
https://gearhost.statuspage.io/incidents/hw1qs0hxb4s0Maintenance on multiple environments
<p><small>Apr <var data-var='date'>25</var>, <var data-var='time'>22:20</var> MDT</small><br><strong>Completed</strong> - This has been completed, we appreciate your patience!</p><p><small>Apr <var data-var='date'>25</var>, <var data-var='time'>22:00</var> MDT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Apr <var data-var='date'>25</var>, <var data-var='time'>17:13</var> MDT</small><br><strong>Scheduled</strong> - We will begin maintenance on our following environments:
<br />MSSQL3 - den1.mssql3.gear.host
<br />Mail1, Mail2, Mail3, and Mail4
<br />This starts at 4 AM UTC / 10 PM MST with the expected downtime of 5 - 15 minutes per host.
<br />For any concerns, please feel free to reach out to us at support@gearhost.com. We appreciate your patience!</p> Wed, 25 Apr 2018 22:20:45 -0600https://gearhost.statuspage.io/incidents/vv6pxdkr9tqq
https://gearhost.statuspage.io/incidents/vv6pxdkr9tqq