Wholesale VoIP services provide effective service and low-cost margins to small and medium sized businesses that need a carrier solution.

Broadvox vs IDT Global

Compare Broadvox vs IDT Global. Find out whether Broadvox or IDT Global is better for your VoIP business or home needs. The experts at VoipReview have analyzed the strengths and weaknesses of Broadvox and IDT Global and detailed analysis of the comparison can be found below.

User Ratings & Reviews

2 Reviews

1 Reviews

2.5

2

Overview:

Broadvox is one of the major players in the VoIP market. With enterprise and carrier-level solutions (that means that Broadvox offers wholesale VoIP solutions), Broadvox has the network and services to supply just about anyone with VoIP...

A wholesale telecommunications company, IDT Global focuses on using communication to enhance the lives of people and businesses. The company has two main sectors: financial and telecommunications. Nested under their telecommunications branch are...

Provider Info

Plans Available*

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Users Average Rating

Recent User Reviews

Broadbox is NOT customer friendly. Recently I attempted to port away a few
numbers from them. They like to play games with the porting process. They
will deny your port for "invalid address". This happened more than 5 times
when I had the correct address. Finally I opened a complaint with the FCC.
A lot of times what a carrier will show for a Service Address is NOT the same
as the billing address. In this case both the Service Address and Billing
Address were they same. They hope you will get tired of fighting them and
just give up. This is an on going case that has lasted for about two weeks
and I am waiting to hear back from the FCC to the port completion with
Broadbox. I will never buy DIDs or service from this company or anyone that
resells their services again. They are the worst in my opinion.

sfrazier9999 December 22nd, 2016

I've been a customer for about 6 months now and no big problems. We used a hosted solution from them and I haven't had any issues or trouble with connectivity or call quality.

We started working with IDT in 2016. They tout serving over 32 billion minutes annually and 4 route divisions to choose from. The route divisions are irrelevant however, here I will explain why: The level of service/quality you *actually* receive depends on how greedy your Account Manager is, and the genie behind the curtain that changes up the routes to accommodate their desired margins. The end result of course is route instability and frequent calls to your support desk from angry customers reporting issues ranging from False Answer Service to calls not completing to legitimate destinations and wondering why they are paying for Platinum service only to receive problems typically associated with Silver-grade routes. With IDT we'd literally pass weeks at a time without issues, and suddenly a range of issues with many different destinations arise at the same time. We submit the ticket and the issue would eventually be resolved, but only after waiting > 24 hours for a response. In the IDT Express portal you are able to select which routing division, but in the end IDT simply does not honor your selection, and will route your traffic over the routes they choose behind the scene. It's really a pointless set up they offer. Go with Tata, NTT or BT if your customers' satisfaction is paramount.

*Plan pricing displayed here has been sourced directly from the provider's website or via the provider's sales team. Pricing is subject to change without notice. Check provider's website for most current pricing.Plan pricing may differ based on the country for which you are requesting service.

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