I need help!!!

All weekend my 5 cameras have been detecting motion and recording as noted on the activity/notification tab on website but there are NO recordings to view. Yesterday there were video icons with play button but said image not available. I have called the help line twice this weekend and was told there was a "patch" being installed to correct problem. I need to know if this patch will correct this problem because I need to pack it all up and return if not.

Re: I need help!!!

Well, into DAY 4 now - unable to view any recordings - none even available to view although I know there are recordings out there because of the activity log. I see my only option now is to pack it all up and ship it back...what a shame that there is no support available for this product. Now the hassle begins to take all of the camera down -