Hi, I am trying to put together a report and chart that shows average time to resolve incidents per month. I went about formatting a new metric with difference in reported date and last resolved date which was good but can't get the count of incidents per month to work. Any help is appreciated!

thanks Mohammad. I am using remedy 9 smart reporting and that's about all the info I know of that I can provide so I hope that helps. I searched for something similar but did not find anything that seemed related. thanks for the link to 'create report for count of open and closed tickets per month'. I was able to generate that report pretty easily. But I am looking for the mean time to resolve incidents per month which I was unable to do.

thanks Mohammad! I've played with those but have been unsuccessful. Sometimes it feels like there's nothing I haven't clicked or tried! So by reaching out to the community I was hoping to find someone who had done that type of report. I'll keep looking thank you again.