Sterling Automotive Repair Inc

Address

7 S Route 59Aurora,IL60504-7907

(630) 851-3610

About Come visit Sterling Automotive Repair Inc. in Aurora! As the premier auto repair shop in the Aurora/ Naperville area for the past 19 years, our highly-trained automotive mechanics take great pride in providing Engine Repair, Brake Repair, Auto Electrical Service, and Tune Up Service

Reviews

I had my car service August 24th because the AC did not work and it needed a new AC compressor. I paid $600 to have my car repaired. I went to pick up my car that evening after hours and the AC still did not work. I contacted their office the next day to inform them the AC still did not work. They said bring the car in. I brought the car back and they informed me it would cost an additional $250 to repair the AC. They said they found a leaking AC hose. They also said the hose was not leaking at the time of repair (not true). I paid them $600 to repair my AC and replace the air compressor. My AC still is not working. I will be contacting the Better Business Bureau. I have been a customer with Sterling Auto for over 10 years never having any problems until now. Be very careful of these new owners they are not to be trusted!

If you need auto service they will likely be able to do the job if they can find the cause. They won't tell you what they find and lack on communication (no call backs for updates on what they find and a go ahead from you to do whatever work they want) so you will be at their mercy for both part prices and labor. Mine was towed there and they could not diagnose the problem because the truck ran for them after charging the the battery. So picked it up and ran it until the next no-start more than a week later. They didn't charge me anything for that stint but vehicle was in their shop Fri. Sat. Sun. and Mon. morning. Next time it was towed it would not start and they found a weak spark and replaced the distributor cap and rotor. Asked if it was corroded - no just weak spark. It was less than a year old having had it replaced at Sears last year. Well fine - it doesn't need a fuel pump. Then I picked it up and got the bill - $184 for cap and rotor replacement. When you consider that the parts listed were $115 and the rest labor (minus hazardous materials? $3 and shop supplies for over $9) it seems to me that their prices are exorbitant and padded. Maybe they know how lawyers work. 2006 Chev Silverado v6 5 speed. Hence I will be looking for another mechanic. I cannot fathom the hazardous materials charge and the shop supplies is dubious as well - maybe they got dirty and had to clean their hands with Goop and shop towels. Either way I'm dissatisfied with the outcome. Advance Auto has a rotor (BWD #D236) for $15 and a cap (BWD #C280) for $35 - that is $50 total. That means the parts they used were $65 more expensive. So if you like taking two weeks to have your vehicle fixed and being over charged on parts and having other dubious charges thrown in for good measure then you will be delighted to take your vehicle to Sterling. Say hello to the dog for me. Friendly gray mutt be careful of his teeth. They will bite you when they have you there.

I am a newer customer that found Sterling on Google and decided to give them a try due to the great reviews. My check engine light was on. They where gracious enough to squeeze me in immidiatly. When I arrived my car was pulled in right away. Marcus who stated he was a newer owner came out to tell me everything the inspection had found. I was impressed by his honosty as he told me what needed to be done now and what could wait. I will definitely be bringing my car here from now on and comfortable referring friends and family.

Sterling Automotive Repair can be trusted to repair your vehicle only what actually needs to be done on your vehicle, they give you the very best service at a reasonable price. We not consider having any other repair place work on our vehicles.

I broke down on McCoy dr next to their shop, walked over and asked if they did batteries (thinking that's what was wrong) and the gentleman said yes. I told him what my issue was and he had another man walk back to my car with me, put a battery pack on it and drove it around to the shop. They checked it over and told me what was wrong. I asked to make an appointment to get it fixed and they said we can have it done by 3 today. They where Very polite, helpful, and professional. I can't thank them enough for all their help and kindness. Even the office ladies where very nice. I will be a returning customer.

Very satisfied as usual. I know that I can trust Sterling to do quality work and they never charge me for anything I don't need. Sterling is and always will be my place of choice for car care and maintenance.

Canethia said this business did a great job helping her out with her issue. They only charged her $1500 for the new transmission instead of making her pay almost $1900 for one. They were very understanding and are willing to work with their customers if they talk to them about the issues. She would definitely recommend them at this point.

Recommended

This review was collected via phone interview by Customer Research Inc.

Original Review

05/21/2016
Category:
Service

Canethia said she took her vehicle in for the transmission to get fixed. She was told, the only transmission pan, radiator and other things needed to be fixed. She was quoted $1800. She picked up her vehicle on Wednesday and on Friday. The transmission broke and her vehicle needed to be towed back to the facility. Her vehicle is still there for the first reason she took it in for. They told her they were going to call around to find her an affordable transmission. However, it has been almost 3 weeks. She went online to check out the reviews on this facility and it had good reviews but they did a terrible job.

This review was collected via phone interview by Customer Research Inc.

Canethia, I understand your frustration. I want you to know, when the repairs on your vehicle were completed, it was road tested and everything was operating properly. Unfortunately when a transmission has over 180k miles on it, even a filter and fluid change can stir up metal particles and debris that can render a transmission useless. I appreciate you for taking the time to talk with me and come up with a resolution. Always know that you can call me with any questions or concerns in the future.

Address

7 S Route 59Aurora,IL60504-7907

(630) 851-3610

About Come visit Sterling Automotive Repair Inc. in Aurora! As the premier auto repair shop in the Aurora/ Naperville area for the past 19 years, our highly-trained automotive mechanics take great pride in providing Engine Repair, Brake Repair, Auto Electrical Service, and Tune Up Service