Monday, February 6, 2012

Consumer ratings firm J.D. Power and Associates has named Bank of America Merrill Edge's call centers "An Outstanding Customer Service Experience," after reviewing the bank's services through its call center certification program.

Merrill Edge is Merrill Lynch's investment advice and platform for the "mass affluent" category of customer, or those with between $50,000 and $250,000 in investable assets. It offers its services over the phone through the call centers, known as the Merrill Edge Advisory Center, or in person at some banks by appointment.

J.D. Power's review looked at more than 100 practices and involved a random survey of customers. To earn the outstanding rating, the call center must fall within the top 20 percent of service scores.