Insights in this paper identify a pathway for redesigning care delivery models to align clinical excellence with the outcomes that matter to patients in order to consistently and reliably meet ED patients’ needs for safe, high-quality care and to reduce their suffering.

Insights in this paper offers an analysis of deep patient experience data and insight into specific types of improvements that are most likely to drive performance in patients’ overall ratings of care.

As Health Care Moves from Volume to Value, the Streams of Quality are Coming Together. Findings will help you better understand the implications of the industry shift toward value and how your organization can effectively respond to consumer-driven market pressures.

To help medical groups understand and reduce their vulnerability, Press Ganey has identified the risk factors that define patient subgroups with varying levels of loyalty to their physicians and medical practices. Based on these risk factors, Press Ganey developed and validated an algorithm that can be used by medical groups to benchmark their expected risk of patient attrition and to develop appropriate intervention strategies. This model can be used to profile individual clinicians, as well as entire medical practices, on their proportions of at-risk patients and focus efforts to enhance patient loyalty.

A FRAMEWORK FOR REDEFINING AND IMPROVING THE PATIENT EXPERIENCE
In an increasingly competitive environment for reimbursement dollars, health care organizations require innovative, actionable insights to drive improvement. Press Ganey’s 2013 Strategic Insights: Targeted Performance Improvement report addresses the importance of listening to the voice of every patient as a critical component to improving the overall patient experience. Through deeper data capture, in combination with advanced analytics, organizations have the ability to adopt this new approach and recognize true performance improvement.