About Us

Mission Statement
The Office of Information Technology Services (ITS) is committed to the mission and vision of the University of Tennessee. ITS provides centralized, high-quality information technology and communications resources and services through shared resources, common infrastructure and functions in support of the academic and administrative activities of the University of Tennessee at Martin. These services are in place to provide a flexible infrastructure to meet the rapidly changing needs for instruction, all types of learning, research, and administrative functions.

Core Values
Our core values influence daily operational decisions and long-term strategic decisions. Each employee of ITS is tasked with understanding and demonstrating the core values.

Keep UT Martin at the forefront of technology and communications.

Provide excellent services.

Make a difference in the way on-campus and distance education students learn.

ITS Core Services

Leadership for Information TechnologyGoal: Provide leadership for the University of Tennessee Martin in its evaluation and deployment of current and emerging technology. Define technology standards based on industry best practices.

Technology Strategic Planning

Lifecycle and Capacity Management

IT Standards and Policies

Change Management

Contracts and License Management

Technology Consulting

Evaluation, Research, and Development of Emerging Technology

Technology Assessment and Improvement

Financial Management and Accountability

Internal and External Technology Business Relationship Management

Client Services and SupportGoal: Create a student, faculty, and staff focused environment with efficient and effective delivery of services and support to meet the needs through courteous, prompt, and knowledgeable interactions.

Technology Education, Training, and Faculty Development

Video Production

Web Casting

Video Conferencing

Cable TV

Helpdesk Services Local. Remote, and Mobile

Test and Evaluation Scantron Services

Managed Software Distribution and Licensing

Computer Life Cycle Management

Configuration Management and Deployment

Classroom Technology

Computer Labs

Faculty Technology Lab

Printer, Scanner, and Copier Life Cycle Management

Technology Hardware, Accessories, and Software Acquisition

Volume Digital Printing Services

Campus and Long Distance Phone Services

Technology Problem and Solution Service

Information and Network SecurityGoal: Deploy an affordable and sustainable model of securing critical and sensitive information and processes.

Incident Response

Risk Assessment and Management

Technology Related Physical Security

Technology Business Continuity Planning

Technology Disaster Recovery Planning

Security Awareness Training

Network Security

Server and Workstation Security

Database and Information Security

Antivirus and Malware Tools

Enterprise Applications and Data IntegrationGoal: Deploy and maintain enterprise applications which support instruction, administrative functions, and outreach activities in a cost effective and coordinated environment.

Instructional Applications

Blackboard Learning Management System

Wimba Voice Tools

Blackboard Online Student Orientation

Echo 360 Classroom Capture

iTunesU

Administrative Systems Administration

Banner Student Information System

Touchnet Credit Card and Online Billing System

Nuventive TracDat Accreditation Tools

Xtender Document Imaging

Communication and Productivity Applications

Microsoft Exchange Outlook Email and Collaboration Tools

Email Lists

Telephone Services

Voice Mail

Unified Messaging

Online Directory Services

My UTMartin Portal

GoogleApps for Students

Web Calendar

Data Integration

CBORD Card Access

Pharos Print Management

FileMaker Pro Applications

OrgSync Student Organizations

National Clearinghouse Integration

Tennessee XAP Implementation Integration

UT System Financial Systems

UT System Human Resources Systems

UT System Alumni Systems

UT System Business Warehouse

Web Site Design and Administration

Online Course Design and Evaluation

Infrastructure and ArchitectureGoal: Provide a stable, reliable, state-of-the-art infrastructure that is planned and managed in a way that meets the needs of the campus constituency.

Data Center Operations

Backup and Recovery

Virtual Server Administration

Storage Administration

Web Hosting

Database Hosting

Streaming Media

Print Management

Keyserver Software Management

Cable TV Infrastructure and Management

Telephone Infrastructure and Management

Video Network Services

Wired Network Services

Wireless Network Services

Network Management Services

Remote Access Services

Service Continuity and Availability Management

Emergency Communications

Release Management

Partnerships
The following are companies that we have partnered with to bring exceptional quality and service to the UT Martin community.

Welcome to the UT Martin Information Technology Services Help Desk. We are here to serve our faculty, staff and students with technology related questions or problems. We have a knowledgeable staff ready to assist you.

The Office of Information Technology Services maintains several computer labs across campus. You must have a valid UT Martin staff or student ID card to gain access to the lab. Once inside, you must have a valid username and password login to gain access to the campus network.