McAfee Agent problems - updating DAT/Engine

In our environment we have alot of computers and some of them have trouble to update the DAT/engine. Some of the agents are repoting that the client has never updated the VSE, some says it can't identify - leaving the DAT version empty and the last ones, the stranges once are the one that says DAT version N/A.

Do someone recognize this problems? I have confirmed it has nothing to do with ports being closed etc.

Re: McAfee Agent problems - updating DAT/Engine

please allow me to butt in. tonyb99 suggests that your management system would be able to make one common problem (source of agent not getting tasks, policies from ePo server) go away: the one that is related to duplicate agent GUIDs on clients. However, this requires a certain client agent version. (As far as I know it is McAfee Agent 4.0 Patch 3 and 4.5 is capable of recognizing agentGUDI regeneration requests from ePO server.)

(Taking your exact problems aside, this move has to be done regardless of any problems you have.

As far your exact problem is concerned, it would be good to diagnose what your issue is exactly rootored in. Could you please take a look at into McScript.log on one problem client? McScript.log is where your own computer have one, look for the same path on the remote client, too.

Re: McAfee Agent problems - updating DAT/Engine

Please attach Agent log from the client you want to diagnose. The log excerpt you provided here is lacking important sections.

for example in the second attachment it is not confirmed whether ePO server accepted the packet or rejected the agent. This does not show from this high level log.

Nevertheless:

I recommend you change something in McAfee Agent policy, for example the ASCI frequency and initiate a contact with ePO server on the client. If the ASCI value then changes, then we can exclude rejection by ePO server of that client. Then we can go further.

However if the client is rejected, then we should go in a different direction (install new agent, and put the two server task in effect)