APS is responsible for the investigation of reports of abuse to elders and dependent adults when the abuse occurs outside of long-term-care facilities. An elderly and dependent adult is defined as persons 18 to 64 years old, or aged 65 or older who is suspected of being abused or neglected, is vulnerable to abuse for a variety of reasons such as developmental disabilities, mental illness, physical limitations or medical issues. Types of abuse include physical, sexual, abandonment, isolation, financial, neglect, self-neglect and mental suffering. Social workers are on duty to take emergency calls after hours.

Reporting adult abuse

Reports to APS may be made by anyone who knows of, or about, the victim (for example relative, friend, and neighbor), or a mandated reporter. Non-mandated reporters may make anonymous reports, but are encouraged to give their name and telephone number to provide information to the social worker during the investigation if needed. There is no financial eligibility criteria.