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MONI Smart Security, formerly Monitronics, recently promoted its SVP of operations, Bruce Mungiguerra, to the role of COO.

In this new role, Mungiguerra will be “Shifting some focus off of customer care leadership and increasing focus on dealer operations, innovating our dealer channel through dealer enablement, sales training and building a stronger more efficient field operations group within in MONI,” he told Security Systems News in an email interview.

Since joining the company in 2006, Mungiguerra has served in several roles in the organization, including as director of consumer sales, VP field operations, VP Sales and dealer development, and most recently SVP operations.

“In the 10 plus years I have been with the organization, we have seen a tremendous amount of change,” Mungiguerra said. When Mungiguerra started, the company “Had just over 300,000 customers, with 100% of our business coming from dealer generated sales with a heavy concentration in summer sales activity, no internal field service technicians and a brand that was unknown to most consumers.”

He continued, “Today, we sit with over 1 million customers, a new brand in MONI Smart Security, national advertising in print, radio and T.V., close to 100 field technicians across the country in MONI wrapped vans servicing our customers and several national lead partnerships driving sales and leads both internally and for our dealer channel.”

The vision of the truly intelligent home where your security system and all of its connected smart home devices, from Siri to your stove, can be controlled by your smart phone, is starting to become a reality.

This leap in technology is good news for the industry, and good news for dealers, who are finding that this brave new world of connected devices is fueling interest in security systems, especially from customers who want to know how the two can work harmoniously together. And this is making for “stickier” or more loyal customers.

For example, a new report out this week from Zion Market Research, titled “Smart Home Market: Global Industry Perspective, Comprehensive Analysis, and Forecast, 2016-2022,” finds that the global smart home market—valued at around $24.10 billion in 2016—is expected to reach approximately $53.45 billion in 2022, growing at a CAGR of slightly above 14.5 percent between 2017 and 2022.

“The advanced technology has enabled various devices to be connected and controlled by one device and this technology is used by smart homes. Homeowners are enjoying more convenience and comfort from basic security monitoring and customized access to window coverings, appliances, lighting, irrigation, entertainment systems and many others," according to Zion. "Prominent drivers of smart home adoption are energy efficiency, home security, entertainment, convenience/productivity, remote health monitoring and connectivity.”

Speaking of connected home appliances, the U.S. market is expected to grow at a CAGR of 39.47 percent during the period from 2016-2020, according to another study released this week, this one by Wiseguyreports.com.

“Connected home appliance companies are focusing on the untapped consumer segments to boost market revenue,” according to the study. “The market is expected to witness rapid growth in the forecast period due to the increased awareness of connected devices.”

Just when you thought that there couldn’t be another report on connected home devices, there is even one on the global smart home shade market, which is also set to grow rapidly in the coming years. According to Technavio, the global smart shade devices market is expected to grow at a CAGR of close to 90 percent during the forecast period from 2017-2021. The study considers revenue generated from the business-to-consumer (B2C) and business-to-business (B2B) of smart shade devices to individual customers in the global market to calculate the market size.

Region wise, North America leads the market, holding a share of almost 50 percent in the market (2016 figures).

“The region is currently witnessing an increased adoption of smart homes and related devices, owing to the benefits associated with their use,” according to Technavio. “Additionally, consumers are increasingly adopting window-covering products that can be controlled automatically or by the intervention of electronic remote control equipped with wireless technology or by smartphones and tablets. These factors are impacting the high penetration rates of smart shades in the market segment.”

“We had a great year and part of the reason why we have had good growth is because the industry is now starting to understand that AMAG is more than just an access control company,” he explained. “That message is really starting to resonate, because if you look at the growth of the company, we grew in every category of our business.”

Last year, AMAG released its Symmetry product line with Symmetry GUEST, the company’s web-based visitor management system, and Takahashi said he will continue to focus on delivering unified solutions that will help end users mitigate risk, meet compliance requirements and reduce costs.

“Our visitor management solution, which is a hosted service, is more than just a basic visitor management system—it is a policy-based system that has lots of full-featured integrations with third party products with calendaring systems,” he noted. “It automates how we manage different types of visitors, whether international visitors or different types of MBAs or safety certifications or acknowledgements, and things like that—really automating the experience of how companies actually manage their visitors.”

This year, the company is going to be releasing a rewrite of its Symmetry Connect platform. “We are looking forward to releasing that this year and that is going to help us to automate all of the onboarding and off-boarding and audits and compliance requirements for a lot of our customers.”

He pointed out that the success of these products can be attributed partly to the effort the company has put toward understanding the needs of its customers.

“We spend a lot of time sitting down with our customers in the command center next to the guard or the officer watching every click, asking, ‘How do I simplify it?’ These are the things that we are building into our application to simplify that process, whether it is through Connect or through new applications that we are building to augment things within Symmetry.”

He said that the company also gets a lot of great feedback and direction from customers at its annual AMAG Security Engineering Symposium. This year, the event is being held from Feb. 17-20 at the La Cantera Resort & Spa in San Antonio, Texas.

“That is really a big event for us that helps us determine if we are on track or if we need to make some adjustments,” he said. “We invite consultants, integrators and end users all to the same event and we feel that the collaboration of all three entities brings tremendous value to us in terms of how we define what features need to be changed within our application, what new types of technology or products need to be looked at, from either developing it ourselves or seeking out another third party to enhance their experience.”

In the spirit of new ideas, the company is releasing around mid-year 2017 a new Linux-based security panel called Crypto, which Takahashi said is “moving toward a much more nimble, flexible API that is incorporating more Web services, so it makes it easier for us to make updates and add new integrations with other third party companies,” he explained. “So it gives us more flexibility down the road and puts a lot more technology in the panel. We are looking at some good increases in that area for our business.”

He continued, “Overall, we are going to continue to look at the industry as a whole and see where we can enable new technology.”

HAGERSTOWN, Md.—Throughout the past year, Dynamark entered some new areas: it moved into a new 24,000 square-foot facility, launched a funding program for its dealers, and entered the mPERS space through working with Numera’s Libris device. Company CEO Trey Alter looks ahead at 2017 as the “year of improvement.”

“This year our theme is it’s all about service, both for Dynamark customers and helping our dealers provide better service to their customers. It’s easy to create accounts in this industry, but it’s hard to fulfill the expectations of the customer,” Alter told Security Systems News.

“It’s a more competitive marketplace than it’s ever been,” Alter said, pointing to the cablecos and DIY offerings. “[We’re] trying to help our dealers understand that it’s going to take more each and every year to both get new customers and keep the customers you have.”

The company grew by 36 percent in 2016, which is somewhat consistent with Dynamark’s previous growth according to Alter. He also said that dealers have been showing interest in the new funding programs since its release.

The company previously said that it is looking to acquire another central station, and Alter said it’s a “must do” for 2017. “We’re very focused on finding a second central station this year—whether it means opening a new location or purchasing an existing location—and adding it to Dynamark,” he said.

“I think, ideally, we’d like to see something more in the Western market; but, we would never overlook a quality central station,” Alter said. Purchasing an existing central, instead of building one, “gives us the chance to meet a bunch of new dealers, to roll out some new technology to them, and to just make more relationships.”

What is the company looking to improve on? “Helping dealers understand early warning signs of bad customer behavior.” Alter gave a couple of examples, “If your customer’s not arming their system, and has not done so in a month, they will cancel on you—earlier than you’d like them to—because it means they have not found value in the system.”

Alter continued, “If you are not talking to your customers about the new offerings, about the camera systems that are available today, about the ability to integrate home automation devices, someone else is going to take your customers.”

LAS VEGAS—With the 2017 edition of the Consumer Electronics Show wrapping up on Sunday, it is always fun to see what technology trends are coming out of the show and how these will influence the security industry.

Over the past few years, the smart or connected home has made its way into the fabric of the show, growing in size and presence each year. Many prominent companies in the industry made big announcements at the show this year, including some notable unveils from ADT, Vivint, Alarm.com, Nortek Security & Control, Bosch, and Z-Wave Alliance, which featured its Z-Wave Experience Smart House demo area.

Vivint CMO Jeff Lyman told Security Systems News, “The show was marvelous for us—we doubled the size of our presence there this year having learned a lot from doing it last year for the first time in 2016. We were really pleased with how the show turned out. There is a large smart-home presence at CES, and it is a growing section of the show.”

Lyman also talked about the company’s big announcements at CES, most notably Vivint Sky, the company’s new smart home assistant that uses artificial intelligence, or AI, to manage all of the devices in a connected home. Vivint Smart Home also announced a new Flex Pay option with Citizens Bank, as well as partnerships with Airbnb and Vivint Solar.

Steve Connor, director of product marketing for Nortek Security & Control, like Lyman, pointed to the growth of the smart home at CES, telling SSN, “The Smart Home section had solid traffic and this time we saw a lot of our dealers, which was nice, and different from past years. The show went very well for us and we had some big announcements.”

Most notably, Nortek Security & Control unveiled its new 2GIG Vario Hybrid Security System, which Connor said is the culmination of “a lot of hard work and innovation.” The complete Vario system consists of a security control panel with on-board hardwire inputs and outputs, which can add wireless capabilities to take advantage of 2GIG’s existing wireless solutions. [Note: An article on this is coming soon, so check back on the site over the next few days for my full interview with Connor.]

Another top provider on the residential side, ADT, made a big splash at CES this year as well, making several announcements including expansions to its Canopy platform, which brings the company’s professional monitoring to various smart device partners in an on-demand offering, as well as new integration partners and ADT Anywhere. ADT also announced that its Canopy offering will be available with the launch of LG’s Smart Security product—an all-in-one security and home automation device with video capabilities. Also at CES, ADT announced integrations with Samsung’s Gear S2 and Gear S3 smart watches.

CES also offered glimpses at the future, with self-driving and autonomous cars, including one unveiled by Bosch with biometric capability, as well as drones and robotic technology as part of an overall security system solution.

Speaking of drones at CES, Alarm.com announced at the show plans to develop autonomous, video-enabled drone applications to extend the capabilities of smart home and business security systems. Alarm.com’s multi-sensor awareness and property intelligence, together with the Qualcomm Snapdragon Flight drone platform, will deploy drones to investigate unexpected activity. The drones will be designed to autonomously navigate through the property and provide a high-resolution video feed to the property owner. Alarm.com also unveiled at CES its Insights Engine, a multi-sensor learning capability that recognizes and proactively responds to unexpected activity around a property.

I look forward to speaking with Alarm.com's chief product officer Dan Kerzner later this week to get more on this interesting development for the company.

And while we are on the topic of new and emerging technologies, I would be remiss if I did not get in a shameless plug for SSN’s TechSec Solutions show, where we will be looking at how to leverage new technology over a day and a half of educational sessions, networking and product displays. Click here to register and get the early bird discount!

ESX just recently opened early registration for the 2017 show, to be held June 13-16 at the Music City Center, in Nashville, Tenn., as well as nominations for ESX 2017 Innovation Awards.

Yesterday, ESX announced a heavily discounted rate for early registration as celebration for the show's 10th year; early registrants will only pay $199 for ESX's Premium Pass. Last year, the Premium Pass early rate was $700.

"We are thrilled to extend the special pricing for ESX 2017! To celebrate our 10th year, we really wanted to expand the opportunity of experiencing ESX to even more integrators, dealers and monitoring professionals," George De Marco, ESX chairman, told Security Systems News in an email exchange.

"We plan to highlight all the best of what the industry has to offer – technology, education and networking – and to take a trip down memory lane, showing off the best of ESX over the years," De Marco said.

ESX has a strong focus on providing useful education each year; this year the program expands with new “CounterPoint Forums,” De Marco said. “The interactive format will encourage security professionals to explore and discuss opposing views freely and passionately. We’ll be discussing topics, such as: Should you sell your security company? Cable service companies are here to stay - what impact are they having on the industry? DIY Security: Passing fad of real opportunity?”

“We believe the Counterpoint Forum will become a strong anchor in our program for 2017 and beyond,” De Marco continued.

Vendors and service providers can submit their nominations for Innovation Awards up to March 17.

Alongside these announcements, ESX posted its educational session this year. Glancing at some of the session, I see some key trends for the industry.

“Video Verification - Can You See Me Now?” one of the sessions in the Grow Your Business track, will look at video verification, why it’s important and how to upsell customers to gain more RMR.

In the Monitoring Center track, “Critical Steps to Understand and Combat the Growing Cyber Threats to your Monitoring Center Data,” plans to address the now ubiquitous concern of cybersecurity and tell attendees how they can educate their staff and identify proper resources to support their IT organization.

“Must Know Future Trends of the Industry,” a session in the Rethink the Future track, looks at a variety of industry topics, including cloud-based services, new players in the market, and the “pros and cons” of forming third-party partnerships.

In the Run Your Company track, “Five Tips for Managing Millennials” session seeks help attendees tap into potential talent in younger generations, through understanding common millennial career views and motivations.

In his keynote, Wu will look at the current and future role robotics has in security and potential applications across many different verticals. Wu co-founded the company with John Hsu, whose vast experience in aeronautics and astronautics, Ph.D. from Stanford University and work at SpaceX on Falcon’s navigation system provide the technological vision and know-how that helps drive the company’s advancements in aerial robotic technology. Come see the company’s latest security drone up close and personal in Delray Beach, Fla., Feb. 27-28.

Beyond the keynote, we are tackling some of the bigger technology trends that are impacting the security industry today and will continue to shape the industry in the future, from IoT and big data to biometrics and mobile access. And, of course, cybersecurity and the cloud will make it into many of the conversations as well.

As a new and emerging technologies conference, the underlying theme for the educational program is looking to the future of technology—where we are and where we are going and how the industry can leverage these advances. We will also be looking at where the industry is in terms of standards and best practices.

For example, this year's session entitled, The Future of IoT: Taming Security’s Wild West, will delve into how the Internet of Things or IoT is a virtual wild west, and is transforming into the Internet of Everything (IoE). This session will try to make sense of it all, looking at what is being done in the area of standards, best practices, interoperability, cybersecurity and more, led by panelists Neil Lakomiak, director of business development & innovation, UL; Mitchell Klein, executive director, Z-wave Alliance; Jon Lewit, communication committee chair, ONVIF, and director of technology leadership, Pelco; and integrator Jim Coleman, president, Operational Security Systems, Inc.

Parks Associates recently released a whitepaper that discusses key trends in the IoT space for 2017.

“The Internet of Things is driving the reinvention of consumer technology and entertainment markets,” Brett Sappington, senior research director, Parks Associates, said in the announcement.

“New players and product categories are emerging that challenge traditional players with established business models and distribution channels. Online giants have the scale and technology to take risks in new areas of innovation. In some cases, these innovations are transforming whole sectors of the connected home,” Sappington continued.

According to Parks’ research, the average U.S. broadband household has “more than eight connected computing, entertainment, or mobile devices, plus another two connected home devices such as networked cameras, smart thermostats, or smart lighting.”

That strikes me as very interesting, as my household contains only about five—and, as a millennial, I feel more is expected of me there.

“Consumer interaction with the devices and services in their lives – at home, in the car, on the go – will continue to evolve in 2017 to be more personal and targeted,” Jennifer Kent, director, research quality and product development for Parks Associates, said in a prepared statement. “Approximately 50% of U.S. broadband households plan to buy a smart home device in the next 12 months, and they will tie these devices to their mobile platforms, broadband connections, and other devices to create a singular but ever-expanding user experience.”

Below are the 10 trends Parks Associates noted on in their announcement:

1. Voice control is vying to become the primary user interface for the smart home and connected lifestyle.

7. To cross the chasm, the smart home industry will continue to develop new use cases for security, peace of mind, and energy management.

8. Insurers are exploring new business opportunities in smart home products and services and will continue to launch trials and new partnerships.

9. Wearables and smart watches are expanding as healthcare tools and will be integrated with other IoT applications.

10. Consumerization of healthcare services and devices drives integration with smart home ecosystems and new business models.

The whitepaper also includes a list of “Players to watch in 2017” for a variety of categories, including voice control, security and the smart home, connected health devices, and insurance and the smart home.

KING OF PRUSSIA, Pa.—Wearable Health Solutions, formerly Medical Alarm Concepts, is moving from its original direct-to-consumer model to a dealer-only model with its new mPERS offering, the iHelp + 3G.

“The goal of this product and our company is to sell to dealers and to give them everything that they would need to help them to sell this product, and that includes the dealer portal,” Jennifer Loria, Wearable Health Solutions COO told Security Systems News.

The company is looking to roll-out its new mPERS in the end of January 2017. The company is currently sending out demos—“We’re ready and we’re excited about it,” Ronnie Adams, company president and CEO, told SSN.

Adams said that the company’s new name, unveiled in June, aligns it with the wearable field, a key aspect of medical alert devices.

The iHelp + 3G mPERS stands out through its new dealer portal, according to Adams, which will give dealers the ability to upsell and turn on certain features. “It gives them the ability to offer features and functionality where they couldn’t do it before,” Adams said. He also lauded the product’s light weight—1.5 ounces—and its small size.

The new device works on a 3g network and includes fall detection, geo-fencing and tracking capabilities in addition to its main help button. It device can also emit sound to help locate it if it is lost. The unit can notify specifically identified contacts if the user leaves the geo-fenced area; it will also notify these contacts when the user reenters the zone, Adams said.

“If somebody pushes the SOS [button], that’s the only time that it goes to a monitoring center—or if somebody falls,” Adams said.

“If the dealer wants us to brand it, we will brand it for the dealer,” Adams said. In certain events, key contacts will be sent a map, showing the user’s location and even this map can be white-labeled for the dealer, Adams said.

The company’s first solution, a PERS device called the MediPendant, was sold direct to consumer through big box stores and is being phased out over the next six months. While Wearable Health Solutions will services MediPendant, “The business going forward is going to be strictly with dealers, and with a dealer program, for the iHelp + 3G,” Adams said.

The company had a middle step between selling the MediPendant direct to consumer, and it’s 3G device to dealers. “In the interim, while we were developing this [3G] product, we came out with a 2G product, which got us into the field and enabled us to understand … the cellular space a little bit better and the dealer space a little bit better,” Adams said.

The company had a dealer portal for its 2G offering, originally called the iHelp, to learn more about the needs of the company’s dealers, Loria said. The original iHelp is no longer being sold.

The Z-Wave Alliance, an open consortium of global companies deploying the Z-Wave smart home standard, is adding a security requirement to its long-standing interoperability certification.

According to Mitchell Klein, Z-Wave Alliance executive director, the Alliance Board of Directors voted to mandate all devices receiving Z-Wave Certification after April 2nd, 2017 to include the new advanced Security 2 (S2) framework, an important addition to the Alliance’s certification program that will require manufacturers to adopt a stronger level of IoT security.

“The recent spate of hackings and DDoS and other things going on are more or less happy coincidences and not motivation on our part, and the reason I put it that way is because something as complex as the S2 Security protocol that we’ve established has been in development for more than four years,” Klein told Security Systems News. "No one can afford to sit on their hands and wait—consumers deserve IoT devices in their home to have the strongest levels of security possible. IoT smart home technologies that don't act will be left behind."

Klein said that the update is backwards compatible, so any devices that are running on the current chip sets can be firmware updated to include S2 without having to make any hardware changes, and the updates can be pushed.

“The reason why we moved forward with it is because we wanted to ensure that as we got more and more complex devices, and more and more complex systems, that security becomes a base part of all devices and everything in the system,” Klein explained. “In order to achieve that, we had to take it up a level and make sure that it is going to run on the current chip set, so that our members don’t have to go and change or redesign hardware.”

Z-Wave's S2 framework was developed in conjunction with cybersecurity hacking experts, giving the already secure Z-Wave devices new levels of impenetrability, according to Klein. “We are so confident that this is hack proof, that we actually post the S2 protocol on the website and it is publically available,” he said.

Klein said that by securing communication both locally for home-based devices and in the hub or gateway for cloud functions, S2 also completely removes the risk of devices being hacked while they are included in the network. By using a QR or pin-code on the device itself the devices are uniquely authenticated to the network as well. Common hacks such as man in the middle and brute force are "virtually powerless" against the S2 framework through the implementation of the industry-wide accepted secure key exchange using Elliptic Curve Diffie-Hellman (ECDH), he said.

Finally, Z-Wave also strengthened its cloud communication, enabling the tunneling of all Z-Wave over IP (Z/IP) traffic through a secure TLS 1.1 tunnel, removing vulnerability.

By changing the way security is implemented, Klein said that there are a number of improvements. “You will find that the response time from things like door locks, which actually had to require authentication, is much quicker, and with much less overhead (single exchange as opposed to a back and forth exchange),” he said.

For 2017, from a technology perspective, Klein said there will be discussions about a new generation Z-Wave chip. “We have a lot of things up our sleeve on what that is going to do and I think that is going to put a lot of smiles on people’s faces,” he said.