Somewhat surreal "customer support" from EA...

So I've been playing "Need For Speed: The Run" on the X Box, but unfortunately there is a bug which crops up about half way through the game. The bug corrupts some graphics on the screen making it almost impossible to get past a certain sequence.

Having tried the EA support forum, I followed the advice on the website and entered the on-line chat area.

After a wait of about 15 minutes, this is the conversation I had...

Abhishek:
Thanks for contacting EA Help! My name is Abhishek how may I help you?

you:
Hi, I wish to report a bug with Need For Speed: The Run

Abhishek:
Please do not worry. We are here to help you out.

you:
Great, the bug isn in the XBox 360 version which makes part of the game extremely difficult and frustrating.

you:
In the "Escape Las Vegas" chapter, there is a section called "Escape the Police".

you:
It is similar to the "Escape the Crusher" section at the start.

you:
The problem is that the graphics which display what button to press are corrupt.

Abhishek:
Oh, Well in that case you may post the same on game forums.

Abhishek:
So as game developers can look into it and fix the same.

you:
There are already several posts on the forum with no response going back a number of days.

you:
Also, the game forum itself is faulty and will not allow new posts / logins; it appears to be down at the moment but there is a link there to contact you guys which is what I've done.