Tarsus Belediyesi

Gold Leading Organisation for Excellence in the Public sector

Municipal Campus

Tarsus Municipality in the city centre until 2005 was giving service in a total covered area of 5,909 m², 4 floors and 75 rooms, in vehicle and traffic noise, inefficient and useless work environment with small rooms. Archive and storage were not sufficient in this building, and there was only one meeting room that did not respond to the needs....

Tarsus Municipality in the city centre until 2005 was giving service in a total covered area of 5,909 m², 4 floors and 75 rooms, in vehicle and traffic noise, inefficient and useless work environment with small rooms. Archive and storage were not sufficient in this building, and there was only one meeting room that did not respond to the needs. It was even not possible to extend the existing building. We have discussed how we could improve this topic in the Management Team Meetings. The Mayor's recommendation in that period, it was decided to use ex-facilities of Sümerbank Paint Factory with 234 800 m2 surface area as a municipal service area. We were given the right to use the service area for 49 years with intensive efforts and deals of managers including in the Mayor at that time. Our technical staff made the necessary modifications to gain the use of existing buildings and they made the building ready for use. On campus for all service units, 22,000 m² areas were redesigned consisting of 20,000 m² closed area and including 2,000 m2 for social facilities. 21 buildings independent of one another are in use today. Our practice is the only Municipal Campus in Turkey for our employees to provide services in a happy, peaceful and a secure environment as well as our citizens to receive fast, quality and friendly services which can be named as a Best Practice on behalf of the feedbacks that we receive.

Business Development Centers (İŞGEM) is an important job creation model for supporting the development of small entrepreneurs and facilitate business start-ups to the survival of the company and to increase the growth opportunities. İŞGEM can be considered as Business Incubation or SME Nursery where services are provided to new businesses within...

Business Development Centers (İŞGEM) is an important job creation model for supporting the development of small entrepreneurs and facilitate business start-ups to the survival of the company and to increase the growth opportunities. İŞGEM can be considered as Business Incubation or SME Nursery where services are provided to new businesses within their structure like management consultancy support, possibility of access to financial resources, workplace space in appropriate circumstances, common office equipment and office services. Main support is based on proceeding in healthy way and sustaining growth in the business start-up stage where they are weak. According to a study conducted by the World Bank; while closing rate between in small enterprises anniversary is 60-80%, this ratio is around 10% of the businesses and entrepreneurs in the İŞGEM.
Under the leadership of TB, our country’s first İŞGEM was founded in 2003 in Tarsus. İŞGEM has started its activities on the premises of old Karamehmetler Yağ Sanayi A.Ş. in the area of 51 518 m2. The project prepared by TB provided grant resources from the World Bank and with these resources some modifications have been made in the building of the former plant. TB has made the all infrastructure work (sewage, drinking water, rain water lines).
At İŞGEM 142 entrepreneurs are employing 1.300 people. Each year İŞGEM has been decreasing about 1,8 percent of unemployment in the city.

Tarsus is a historical city with archaeological excavations, 10,000 years of uninterrupted life and traces of many civilizations. These lands, which many civilizations left behind, also have an important value in terms of religious tourism with the fact that 3 semavi religions is the meeting point. It's the birthplace of St. Paul who is working...

Tarsus is a historical city with archaeological excavations, 10,000 years of uninterrupted life and traces of many civilizations. These lands, which many civilizations left behind, also have an important value in terms of religious tourism with the fact that 3 semavi religions is the meeting point. It's the birthplace of St. Paul who is working to spread Christianity. Hz. Danyal is an important prophet for Jewish belief and the grave of Danyal's prophet is here. According to Muslim belief, there is the Eshab-i Keyf Cemetery in our city where the seven sleepers who bet on the Qur'an are found.Restoration work is usually carried out by the Ministry of Culture and Tourism in our country due to both the need for expert technical staff and the high costs. However, these works from the center are limited and sometimes take a very long time. For this reason, the Municipality of Tarsus has carried out many restoration works in the publication of classical municipal services in order to protect these historical and cultural values, even though it is not mandatory. The Municipality of Tarsus supported the establishment of the Association of Historical Towns in 2000 and became a founding member in order to promote the development of cooperation in the field of cultural heritage between historic cities. The Municipality of Tarsus was awarded 7 times by the Historical Towns Union with many restoration projects and implementations and has hosted the technical visit and cooperation work done by the Union. Tarsus Municipality became a member of European Historic Cities Association in 2012.

PEGATARSUS Leadership Program aims to create a common understanding and approach in leadership and management and establish a common leadership culture by identifying the existing situation and improving it in Tarsus Municipality. Program covers the Mayor, Deputy Majors, all directors and managers in TB (60 people).
Program consists of...

PEGATARSUS Leadership Program aims to create a common understanding and approach in leadership and management and establish a common leadership culture by identifying the existing situation and improving it in Tarsus Municipality. Program covers the Mayor, Deputy Majors, all directors and managers in TB (60 people).
Program consists of the following aspects;
 Reinforcing the leadership approach in TB and ensure its sustainability.
 Positive impact of leadership approach into the organisational culture.
 Contribution to the engagement, loyaty, efficiency and motivation of employees.
 Making the difference amongst similar organisations and become a role model.
The name PEGATARSUS of the program comes from TARSUS and PEGASUS which is a mythological figure in Tarsus region. PEGATARSUS leaders are positioned as leaders inspiring their teams and their environments, encouraged, motivating, visionary and capable of solving the problems. PEGATARSUS leaders are supported by a consultant to develop and improve their competencies and increase their awareness.
PEGATARSUS Leadership Model has been designed specifically for Tarsus Municipality.
Model focuses on the concepts of developing professional and personal leadership goals and Model and covers dimensions to consider themselves, their team and the organisation.
In the inner circle, the components are:
 MYSELF
 MY TEAM
 THE SYSTEM (Tarsus Municipality)
In the outer circle, the components are:
 DEFINE
 ACTIVATE
 CHECK
 IMPROVE
 REAR UP

It is the first and most effective software used in our institution since 2008. Following the Quality Management System, it provided speed and convenience in the transition to Total Quality Management and in the implementation phase of the EFQM Excellence Model. It has been provided for the realization of our organization targeted qualification...

It is the first and most effective software used in our institution since 2008. Following the Quality Management System, it provided speed and convenience in the transition to Total Quality Management and in the implementation phase of the EFQM Excellence Model. It has been provided for the realization of our organization targeted qualification and it is the most effective management system solution to reach our goals. QDMS, as a management system removes dependency on the person in our processes. This makes us different and pioneer municipality managed by systems.
Corrective / Preventive Activities Management (DÖF) module provides to record, report and follow-up non-conformities arising in service provision in accordance with the procedures. Since 2008, 668 DÖF transactions have been opened. Tasks can be assigned to employees and / or units with the Action Management module. All works are planned, monitored and realization reports can be obtained through this module within the organization. Since 2008, 2434 actions have been opened.Since 2009, the Employee Satisfaction Survey (ÇMA) has been made online, reliably, and automatically reported by the system via QDMS.

In 2006, a Quality Improvement Board Directive was prepared and it was decided to be implemented in all directorates in order to establish a culture of improvement and systematize the planned improvements. The Quality Improvement Group is established in each directorate and the unit manager is the leader of the group. If there is manager and /...

In 2006, a Quality Improvement Board Directive was prepared and it was decided to be implemented in all directorates in order to establish a culture of improvement and systematize the planned improvements. The Quality Improvement Group is established in each directorate and the unit manager is the leader of the group. If there is manager and / or responsible person in the unit, he/she is the natural member of the group together with the manager. There are also employees in the group and the total number of members consists of at least three and at most seven people depending on the number of employees of the unit. In addition, Quality Improvement Groups meet at least once a month and evaluate claims and recommendations from other stakeholders, who work on behalf of the improvement of the product or service offered at the directorate.
Requests and suggestions can be verbal as well as written. The unit manager ensures that the requests are interviewed, discussed and investigated if necessary in the group taking into account the contributions and benefits that the organization can provide. The most appropriate solution for proposals are determined for incoming requests and suggestions; If the proposal is carried out in their own unit, approval of the Deputy Mayor is required; If the proposal is carried out in a different unit, it is reported as a document to the relevant department.
Decisions to carried out are submitted to the QDMS software as DÖF, are given as a duty to the related employee and / or the unit and the actualization status is monitored via software. Until today, 598 DÖFs were opened in all units of Tarsus Municipality between 2006-2017, with the decision of Quality Improvement Group.

The most important driving force to start our journey to excellence was to provide faster and better quality services to citizens. Therefore, we have started to work for a municipality to be governed by systems not by people. In 2008, we participated to the National Quality Movement conducted by KalDer, Turkish Society for Quality. Then, we received Committed to Excellence in 2009, Recognised for Excellence (4 stars) in 2010, won the National Quality Prize in 2012 and Award in 2013, we continuously improved our processes and services. After that we have been the member of EFQM and has won the EEA 2016 Finalist Award.We are contining our excellence joruney with the application of EAA 2017.

Our vision is to create an understanding of municipality management which will be a model for all local governments by preserving national and moral values.

Mission

The mission is to:
-provide local services in a timely and fair manner, fast, economic way
-deliver plans and projects with environmentally friendly, emphasis on architectural aesthetics and considering social interests
-protect natural, historical and cultural heritage
-provide adequate green spaces, sport areas and social facilities
-take care of the poor and disadvantaged social groups,

The services provided by the municipality are development and urban planning, geographic and urban information systems,environment and health, cleaning, municipal police, parks and green spaces, urban transformation, culture and art, tourism and promotion, social services and assistance, marriage, vocational and technical training, support for...

The services provided by the municipality are development and urban planning, geographic and urban information systems,environment and health, cleaning, municipal police, parks and green spaces, urban transformation, culture and art, tourism and promotion, social services and assistance, marriage, vocational and technical training, support for the development of economy and trade, support for disadvantaged groups, protection and survival of historical/natural assets, sites and their functions.