In this role, you will work with enterprise customers to realize the value of cloud with Oracle Public Cloud.

You will :

Act as the primary interface for internal escalation management

Partner with the Oracle Ecosystem (Customer Success Managers, Product Management, Support, Cloud Operations as well as Sales Operations) to manage service requests in real time by collecting, prioritizing and working towards solving customers’ requests.

Ensure high-quality customer service with emphasis on timely resolution and through problem definition and identification.

Take charge of resolving escalations and issues and escalate internally when needed.

Improve the customer experience and drive service request initiatives that increase customers’ likelihood of cloud adoption.

Work with medium sized clients to develop long term partnership with our clients to ensure they remain successful by realizing the full value of their investment with us to ensure client continues / renews contract with Oracle.

Responsible for maintaining a high level of client satisfaction by being a liaison between our clients and Oracle*s internal operations.

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