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ATTENTION: Windows 10 users

Beta 2 build is now available!

If you just upgraded to Windows 10 or running build 10240 or greater of Win 10 pre-release you will need to download and install the new version of ZoneAlarm 14.0.157.000

Help me fix a java ZASS compatability issue at scottrade.com

IFor years I have been able to trade stocks at scottrade, but since an update from java that has stopped. I rolled back to ju6x, after several other newer rollbacks within the ju7x versions, still the only time the java app works at scottrade for me is when I shut down Zone Alarm Security Suite (ZASS) ZoneAlarm Security Suite version: 11.0.780.000
ZoneAlarm license key:
Vsmon version: 11.0.780.000
Driver version: 11.0.764.000
Antivirus engine version: 8.3.1.6
Antivirus signature DAT file version: 1126369536
AntiSpam version: 6.3.1.4973

I have chatted with both java and ZA staff and am still experiencing the problem. Any direction? Thanks

Re: Help me fix a java ZASS compatability issue at scottrade.com

Thank you for taking the time to report the issue in the right section. Could you please:

- Detail the exact OS been used. XP SP3? Vista? Windows 7 SP1? Windows 8?
- It is within a web browser? Which web browser are you using? Did you tried with different web browsers?
- Can you list the software running on the system at boot. Other security tools? Registry tools? Hard disk tools? Optimization tools?
- Did it ever worked before? Did you install ZASS now?

Normally, if you have started with the official support you should go back to them to report if what suggested did not resolved the problem. Asking here and the official support may create confusion. Also note that its important you keep official support contacts in case you may want to claim a refund, if applicable. We can't here as we are all users.

Re: Help me fix a java ZASS compatability issue at scottrade.com

First I would remove anything that is security related other than ZASS. So, please remove MBAM (not enough to shut it down) and disable Windows Defender. If you have other security tools, remove them.

Then, to exclude specific issuse with Firefox try to use Internet Explorer and see if you still experiencing the same problem. If still does not work, please specific the version of Internet Explorer you have tried (we are at IE10).

Please DO NOT quote messages or if you must do it then remember to post your answer OUTSIDE the quote otherwise you get a warning that the message is too short.

Re: Help me fix a java ZASS compatability issue at scottrade.com

Official support: They told me to do something I am unable to do considering my limited knowledge with this problem. their last suggestion was to retry upgrading ZASS version, I've tried all the versions from ju6 to their newest version. I am doing something wrong but cannot figure out what that is. Do you think I need to add an exception to the ZASS program for scottrade.com and do you think Port 80 is something I need to add, and in saying that i don't know how to accomplish either of these tasks.

Re: Help me fix a java ZASS compatability issue at scottrade.com

Sorry, either you come back to support requesting help on how to do what they suggested to do or your follow the suggestions here... you cannot do both...
If you decide to follow the suggestions here then you need to follow them to the letter otherwise I am afraid we can't do much.

Re: Help me fix a java ZASS compatability issue at scottrade.com

I have uninstalled Malwarebytes and turned off Windows Defender. I don't think these were the problem as they have always been on. As I stated earlier, it is only when I turn off ZASS that the java app at scottrade works. But I'll know tomorrow morning when trading resumes. Thanks for your suggestions thus far.