As I mentioned I brought my car in for its 1200 mile service Friday and here's what I saw:

- Promptly greeted around 7:20
- I think one of the reps mistook me for someone else as he started to check me in; then half way through asked my name...moved me over to a different rep after that (no big deal though; could happen to anyone)
- Checked in by 7:30am (also mentioned I was hearing a rattle from the back seat that had started after I put the seats down for the first time)
- Was promised the car by 1pm
- Received a ride down to my office a few minutes later
- Received a call at 12:30 saying I was all set and they had also fixed the rattle
- Picked the car up at 3:00pm but the rep was unavailable to chat as she was with another customer
- Everything pretty much looked fine and the rattle appears to be gone

Only downside to the day was on my way home I noticed they had driven 25 miles (marked that way on their documentation as week)! I don't know that I would have said anything but really….25 miles to find a rattle that you can hear as soon as you reach 30mph? Not the end of the world and they weren’t trying to hide it…but I would expect them to say something about why they had to drive the car that far…I know some people are super meticulous about tracking the miles but there isn’t really anything I could do anyways and the problem is fixed. Just seems odd to me to have to go so far!

On a side note I spoke to my dad who is on the Mini side of the house and he mentioned he did not have a very good experience setting up a service appointment when he asked to do so more than two weeks in advance...but once again it's hearsay and I can really only speak for the service I have received which so far has been a pretty solid B/B+