Please note all our cookies are made to order. Orders are dispatched 1-2 business days after your order has been placed. Please be aware of postage to times, express post is 1-3 days and parcel post is 3-7 days on average. Thank you!

Please note all our cookies are made to order. Orders are dispatched 1-2 business days after your order has been placed. Please be aware of postage to times, express post is 1-3 days and parcel post is 3-7 days on average. Thank you!

Frequently Asked Questions

When you order before 9am your cookies are dispatched after 2 business days. When you order after 9 am or on weekends the 2 day dispatch time starts the next business day. Postage time varies based on the postage method and your location. Please be aware of postage times before ordering. You will be sent your tracking number via email. Be sure to check your junk mail if you haven’t received it. Express post is 1-3 business days depending on location. Parcel post is 3-7 business days depending on location. These estimates are given to us by Australia Post and can vary especially during busy periods e.g Christmas time. If you require your cookies by a certain date please email us at enquiries@melbournecookieco.com.au before ordering and we will advise you of the best way to get them on time.

We offer a low gluten range of cookies. This is because while all precautions are taken because we make the low gluten cookies in the same kitchen as our regular range we cannot guarantee there is no traces of gluten.

Your satisfaction is our first priority at Melbourne Cookie Company. If your item is faulty upon receipt or is not as described, we will gladly exchange the item or refund your credit card. All returns are subject to us receiving the item back within 7 days of purchase. Items must be returned with their original packaging and, unless they were damaged prior to you receiving them, must still be in an unused and saleable condition.

We offer personalised cookies as a custom order rather than the set designs on the website. There is a minimum order of 12 cookies per design when we custom make them. Email enquiries@melbournecookieco.com.au to get a quote.