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There are 7 01’ them:
The silent Message speaking well Listening skills Abilitg To Persuade understanding and the use of space 4 Time Knowing others, and Yourself Having a vision and communicating it 2/ffectivellg . -°§‘sJ'i. -1‘-P3!-“"-

IT'S the wag gou carrg
gourself - - Work to nurture your emotional welllleing - consciously reduce your exposure to day-to-day f ' negatives such as: y - cosslpsfromeo-workerstriends, relativesete - Violence in the media - Pessimism in your own thoughts - learn as much as you can about your liusiness or job, and the things that you are doing ihfellecfually psychologically physically

IT'S the wag gou carrg
gourself - - Work to nurture your emotional wellbeing - consciously reduce your exposure to day-to-day f ' negatives such as: y - cosslpsfromco-workerstriends, relatives, etc - Violence in the media - Pessimism in your own thoughts - learn as much as you can about your business or job, and the things that you are doing . f f - llther areas of Iearningshould include language, history, finance, medical&hea| th, as well as In 9 y psychologically physically

IT'S the wag gou carrg
gourself - - Work to nurture your emotional wellbeing - consciously reduce your exposure to day-to-day f ' negatives such as: y - cosslpsfromco-workerstriends, relatives, etc - Violenceinthemedia Pessimism in your own thoughts - learn as much as you can about your business or job, and the things that you are doing . f f - llther areas of Iearningshould include language, history, finance, medical&hea| th, as well as In 9 y human nature psychologically - cultivate and maintain a positive or “say yes” attitude at all times physically

IT'S the wag gou carrg
gourself - - Work to nurture your emotional wellbeing - consciously reduce your exposure to day-to-day f ' negatives such as: y - cosslpsfromco-workers, lriends, relatives, etc - Violenceinthemedia Pessimism in your own thoughts - learn as much as you can about your business or job, andthethingsthatyouaredoing . f f - cther areas of Iearningshould include language, history, finance, medica| &hea| th, as well as In 9 y human nature - cultivate and maintain a positive or “say yes” attitude at all times I Always respect others; seek to replace arrogance with empathy physically

IT'S the wag gou carrg
gourself - I Work to nurture your emotional wellbeing I consciously reduce your exposure to day-to-day f ° negatives such as: y - cosslpsfromco-workers, triends, relativesetc - Violenceinthemedia Pessimism in your own thoughts I learn as much as you can about your business or job, and the things that you are doing . f I lltherareasoflearningshould include language, f history, tinance, medieal&hea| th, as well as e y human nature I cultivate and maintain a positive or I o “say yes” attitude at all times y I Always respect others; seek to replace arrogance with empathy I Keep your body fit 8. healthy I Integrate exercise into your lifestyle

HOW lgOll sag i1’ i3
JUST as important as WhaT lgOll These are non—verbal languages: body language voice

HOW gOll sag i1’ i3
jllST as important as what gOll These are non-verbal languages: body language voice lonalify

HOW gOll sag i1’ i3
jllST as important as what gOll These are non-verbal languages: I Your posture; the way you stand and sit body language voice lonalify

HOW gov sag it is
just as important as what gov sag. These are non—verbal languages: * Your posture; the way you stand and sit " Yourtacial expressions

HOW gOll sag iT iS
jllST as important as what gOll These are non-verbal languages: I Your posture; the way you stand and sit body III Yourtacial expressions Your gestures voice fonalify

HOW gOll sag iT iS
jllST as important as what gOll These are non-verbal languages: I Your posture; the way you stand and sit body III Yourtacial expressions Your gestures I Your volume voice fonalify

How gov sag it is
just as important as what gov sag. These are non-verbal languages: I Your posture; the way you stand and sit body I Yourtacial expressions I Your gestures I Your volume I Your pitch (low pitch to express calmness) voice lonalify

How gov sag it is
just as important as what gov sag. These are non-verbal languages: I Your posture; the way you stand and sit body I Yourtacial expressions I Your gestures I Yourvolume I Yourpitch (low pitch to express calmness) I I Yourspeed (paceyourself; pause) lonalify

HOW gov sag it is
just as important as what gov sag. These are non—verbal languages: * Your posture; the way you stand and sit * Yourtacial expressions = Yourgestures Your volurrte Your pitch (low pitch to express calmness) Your speed (pace yourself: pause) clarity

The "care" I/ OdeI can
help gOU become an active listener WITh these 4 skills: goncenlrafe gchno wledge [esearch I ‘D

The "care" I/ OdeI can
help gOU become an active listener WITh these 4 skills: goncenfrafe gchno wledge [esearch gxercise (enzolional confrol )

The "care" I/ I0deI can
help gOV become an active listener WiTh these ‘I SklIlS= " Focus your attention on the speaker, and | ]lllY the speaker

The "care" I/ I0deI can
help gOV become an active listener WiTh these ‘I SklIlS= 7 Focus your attention on the speaker, and | ]lllY the speaker 7 Techniqucsto help you concentrate include: Maintaining appropriate eye contact Deep breathing when tempted to interrupt lrlental paraphrasing the speaker's ivords

The "car ” I/ IOdel
can help gOU become an active listener WlTh these 4 skills: I Focusyour attention on the speaker, and llNlY the speaker I Techninuesto help you concentrate include: co - Maintaining appropriate eye contact _ - Deep breathing when tempted to interrupt - Mental paraphrasing the speaker's words I Means showing the speakerthat you are listening and that his/ her message is being received gchnowledge [esearch gxercise I ernolional confrol )

The "care" I/ IOdel can
help gOll become an active listener WITh these 4 skills: I Focusyour attention on the speaker, and | lNlY the speaker I Techninuesto help you concentrate include: I lilain gorzcerzfrafe . ieel‘r? l.i. ‘i. “,tril". £‘l. ‘.’. ',‘“ iie. ,.. .. Mental paraphrasing the speaker's words I Means showing the speakerthat you are listening and that his/ her message is being received I Ways to do so include: 3§: ‘,l'. f.‘l. !.'. l°. ".? l’; "-"t°1.Y°, i:: Iv= .'iZl'I gchnowledge clarifications of pot . sking questions or restatinga point I You dothis to keep a conversation goingby askingquestions and clarifying statements made [esearch gxercise I ernolional confrol )

The "car ” I/ l0del
can help gOll become an active listener WlTh these 4 skills: I Focusyour attention on the speaker, and | lNlY the speaker I Techninuesto help you concentrate include: co I Maintaining appropriate eye contact _ I Deepb ' whentem dtointerrupt I Mental asingth er‘swords I Means showing akerthat you are listening and that his/ her message is being received Ways to do so in : 3§: ‘,i'. f.‘l, I3Ii". ".il’: ";j: ,$; ’~'; ;:—r. gchnowledge clarifications of pa‘ . asking questions or restatinga point I You dothis to keep a conversation goingby askingquestions and clarifying statements made culart I It allowsyou to clarify a message or go into a parti opic more in-depth [esearch gxercise I ernolional confrol )

The "care" I/ IOdel can
help gOll become an active listener WlTh these 4 skills: I Focusyour attention on the speaker, and | ]NlY the speaker I Techniquesto help you concentrate include: goncenfrafe : t: ::t: :;lr, te: t:: :t. :t. :ii: i:. :,. ... , Mental paraphrasing the speaker's words I Means showing the speakerthat you are listening and that his/ her message is being received Ways to do so include: it: :i': t,: :t: .". i:: est, lr: tI: .*: I:: ~:x~~l~~~* gchno wledge clarifications of points. by asking questions or restatinga point I You dothis to keep a conversation goingby askingquestions and clarifying statements made It allowsyou to ' a message or go into a particulartopic more in-depth T I ltgetsthespea ‘openup'torevealinnerfeelings. motives. needs, goa| sandconcerns O gxerclse I ernolional confrol )

The "care" I/ IOdel can
help gOll become an active listener WlTh these 4 skills: I Focusyour attention on the speaker, and | ]NlY the speaker I Techniqucsto help you concentrate include: co I Maintaining appropriate eye contact _ I Deep breathing when tempted to interrupt I Mental paraphrasing the speaker's words I Means showing the speakerthat you are listening and that his/ her message is being received Ways to do so include: it: :i': t,: :t: .". i:: est, lr: tI: .*: I:: ~:x~~l~~~* gchno wledge clarifications of points. by asking questions or restatinga point You dothis to keep a conversation goingby askingquestions and clarifying statements made It allowsyou to clarify a message or go into a particulartopic more inIdepth T I ltgetsthespeakerto‘openup'torevealinnerfeelings, motives. needs, goa| sandconcerns The key lies in asking the right question at the righttime and responding appropriately gxercise I ernolional confrol )

The "care" I/ IOdel can
help gOll become an active listener WlTh these 4 skills: I Focusyour attention on the speaker, and | ]NlY the speaker I Teehni help you concentrate include: goncenfrafe : I;2Lltii'; “li. tllEYIliitt. ‘?t,2all Deep b Mental paraphrasing the speaker's words I Means showing the speakerthat you are listening and that his/ her message is being received Ways to do so include: is: :i'°". ::*: .:. l:: :li: IT%l: .. -I: :‘: :I°~"~" gchnowledge clarific I set points. by asking questions or restatinga point You dothis to keep a conversation goingby askingquestions and clarifying statements made It allowsyou to clarify a message or go into a particulartopic more inIdepth erfeelings, moti T I ltgetsthespeakerto‘openup'torevea| inn ves. needs, goa| sandconcerns The key lies in asking the right question at the righttime and responding appropriately I This involves recognizing and redirecting negative emotional reactions ei I enzolional confrol )

The "care" I/ IOdel can
help gOll become an active listener WlTh these 4 skills: I Focusyour attention on the speaker, and DNLY the speaker I Teehni help you concentrate include: goncenfrafe : ‘: ;it. :'; l:i: it: ttalien. Deep b Mental paraphrasing the speaker's words I Means showing the speakerthat you are listening and that his/ her message is being received Ways to do so include: i: ::i-*I'l: .~. il: :ii: :Tl: ,. II; :*: ::°'~~~" gchnowledge clarific ' sol points. by asking questions or restatinga point You dothis to keep a conversation goingby askingquestions and clarifying statements made It allowsyou to clarify a message or go into a particulartopic more inIdepth erfeelings, moti T I ltgetsthespeakerto‘openup'torevea| inn ves. needs, goa| sandconcerns The key lies in asking the right question at the righttime and responding appropriately I This involves recognizing and redirectingnegative emotional reactions . I Veryoften. differencesinvalues. beliefs. attitudes. education. etc. cancauseconflicts I enzolional confrol )

everg individual has a certain
air space or portable ‘air bubble’ that he/ she claims as his/ her personal space. = i7 violating that personal space bg standing too close, sitting at the wrong place or touching uninvitedlg mag often cause tension.

FOT angone. there are ‘-1
D0310 cones 0‘T interactions: - Betweenl5-45cm - llnly those who are emotionally close to us are permitted to enter infinzafe personal social public

FOT angone, there are ‘-1
D0310 cones 0‘T interactions: - Betweenl5-45cm - llnly those who are emotionally close to us are permitted to enter re - Thleytpincludte lovers, parent, spouse, children, close friends, personal social public

FOT angone, there are ‘-1
D0310 cones 0‘T interactions: - Betweenl5-45cm - llnly those who are emotionally close to us are permitted to enter re - They include lovers, parent, spouse, children, close friends, relatives, etc. - Between 11.46 - 1.22 m personal social public

FOT angone, there are ‘-1
D0310 cones 0‘T interactions: - Betweenl5-45cm - llnly those who are emotionally close to us are permitted to enter re - They include lovers, parent, spouse, children, close friends, relatives, etc. - Between 11.46 - 1.22 m - This is the distance we stand as social functions, I cocktail parties, office parties, etc. social public

FOT angone, there are ‘-1
D0310 cones 0‘T interactions: - Between15-45cm - llnly those who are emotionally close to us are permitted to enter re - They include lovers, parent, spouse, children, close friends, relatives, etc. - Between 11.46 - 1.22 m - This is the distance we stand as social functions, I cocktail parties, office parties, etc. - Between 1.23 - 3.60 m social public

FOT angone, there are ‘-1
D0310 cones 0‘T interactions: - Between15-45cm - llnly those who are emotionally close to us are permitted to enter fe - They include lovers, parent, spouse, children, close friends, relatives, etc. - Between 11.46 -1.22 m - This is the distance we stand as social functions, I cocktail parties, office parties, etc. - Between 1.23-3.liﬂm - We stand at this distance from strangers social public

FOT angone, there are ‘-1
D0310 zones 01’ interactions: - Between15-45cm - 0nly those who are emotionally close to us are permitted to enter fe - They include lovers, parent, spouse, children, close friends, relatives, etc. - Between 0.46 -1.22 m - This is the distance we stand as social functions, I cocktail parties, office parties, etc. - Between 1.23 - 3.60m - We stand at this distance from strangers - They include the plumber doing repairs in our home, the postman, the shopkeeper, the new employee at work, etc. public

FOT angone, there are ‘-1
D0310 zones 01’ interactions: - Between15-45cm - 0nly those who are emotionally close to us are permitted to enter fe I They include lovers, parent, spouse, children, close friends, relatives, etc. - Between 0.46 -1.22 m - This is the distance we stand as social functions, I cocktail parties, office parties, etc. - Between 1.23 - 3.60m - We stand at this distance from strangers - They include the plumber doing repairs in our home, the postman, the shopkeeper, the new employee at work, etc. - More than 3.60m away from us public

FOT angone, there are ‘-1
D0310 zones 01’ interactions: - Between15-45cm - 0nly those who are emotionally close to us are permitted to enter fe - They include lovers, parent, spouse, children, close friends, relatives, etc. - Between 0.46 -1.22 m - This is the distance we stand as social functions, I cocktail parties, office parties, etc. - Between 1.23 - 3.60m - We stand at this distance from strangers - They include the plumber doing repairs in our home, the postman, the shopkeeper, the new employee at work, etc. - More than 3.60m away from us - Whenever we address a large group of people, this is the comfortable distance at which we choose to stand

in todags world if the
lnternet, honour time and space in the virtual universe too. = -‘V enter 0. teleconference prompttg

in todag's world if the
lnternet, honour time and space in the virtual universe too. = i7 enter a teleconference prompttg = i7when gou email someone a request, tell him/ her how urgenttg gou need an answer, or whether a replg is needed at all

eefore we go into the
different stgles, first know these 4 possible tgpes of observable behaviours: direcf indirecf

eefore we go into the
different stgles, first know these 4 possible tgpes of observable behaviours: direcf indirecf °P9’l

eefore we go into the
different stgles, first know these 4 possible tgpes of observable behaviours: direcf indirecf °P9’l guarded

eefore we go into the
different stgles, first know these 4 possible tgpes of observable behaviours: - Have a tendency to move forward or act outwardly by expressing thoughts, feelings or expectations to influence people direcf indirecf °P9’l guarded

eefore we go into the
different stgles, first know these 4 possible tgpes of observable behaviours: - Have a tendency to move forward or act outwardly by expressing thoughts, feelings or expectations to influence people direcf -Are outspoken, competitive and thrive 011 accomplishments indirecl‘ °P9’l guarded

eefore we go into the
different stgles, first know these 4 possible tgpes of observable behaviours: - Have a tendency to move forward or act outwardly by expressing thoughts, feelings or expectations to influence people 0 f - lire outspoken, competitive and thrive on accomplishments - 0sual| y attempt to control people around them indirecl‘ °P9’l guarded

eefore we go into the
different stgles, first know these 4 possible tgpes of observable behaviours: - Have a tendency to move forward or act outwardly by expressing thoughts, feelings or expectations to influence people 0 f - lire outspoken, competitive and thrive on accomplishments - 0sual| y attempt to control people around them - lire reserved, low profile and gentle indirecf °P9’l guarded

Eefore we go into the
different stgles, first know these 4 possible tgpes of observable behaviours: - Have a tendency to move forward or act outwardly by expressing thoughts, feelings or expectations to influence people 0 f - lire outspoken, competitive and thrive on accomplishments - 0sually attempt to control people around them - lire reserved, low profile and gentle - Approach risk, decision-making and change cautiously 0P9’l guarded

eefore we go into the
different stgles. first know these 4 possible tgpes of observable behaviours: - Have a tendency to move forward or act outwardly by expressing thoughts, feelings or expectations to influence people 0 f - lire outspoken, competitive and thrive on accomplishments - Usually attempt to control people around them - lire reserved, low profile and gentle - Approach risk, decision-making and change cautiously - Prefer to exercise control on their environment rather than people 0P9’l guarded

eefore we go into the
different stgles. first know these 4 possible tgpes of observable behaviours: - Have a tendency to move forward or act outwardly by expressing thoughts, feelings or expectations to influence people f - Are outspoken, competitive and thrive on accomplishments - Usually attempt to control people around them - Are reserved, low profile and gentle - Approach risk, decision-making and change cautiously - Prefer to exercise control on their environment rather than people °P9’l - Are outgoing, informal and dislike strict structuring of their time guarded

eefore we go into the
different stgles. first know these 4 possible tgpes of observable behaviours: - Have a tendency to move forward or act outwardly by expressing thoughts, feelings or expectations to influence people f - Are outspoken, competitive and thrive on accomplishments - Usually attempt to control people around them - Are reserved, low profile and gentle - Approach risk, decision-making and change cautiously - Prefer to exercise control on their environment rather than people - Are outgoing, informal and dislike strict structuring of their time - Tend to make relationships with others as their first priority guarded

eefore we go into the
different stgles. first know these 4 possible tgpes of observable behaviours: - Have a tendency to move forward or act outwardly by expressing thoughts, feelings or expectations to influence people 0 f - Are outspoken, competitive and thrive on accomplishments - Usually attempt to control people around them - Are reserved, low profile and gentle - Approach risk, decision-making and change cautiously - Prefer to exercise control on their environment rather than people - Are outgoing, informal and dislike strict structuring of their time - Tend to make relationships with others as their first priority - Be not readily shoiv their feelings and like to keep their distance physically and psychologically guarded

eefore we go into the
different stgles. first know these 4 possible tgpes of observable behaviours: - Have a tendency to move forward or act outwardly by expressing thoughts, feelings or expectations to influence people 0 f - Are outspoken, competitive and thrive on accomplishments - Usually attempt to control people around them - Are reserved, low profile and gentle - Approach risk, decision-making and change cautiously - Prefer to exercise control on their environment rather than people - Are outgoing, informal and dislike strict structuring of their time - Tend to make relationships with others as their first priority - Be not readily shoiv their feelings and like to keep their distance physically and psychologically - Tend to value the accomplishment of the task at d hand as their first priority

eased on the 2 dimensions
of Direct vs. indirect and open vs euarded, we can derive 4 stgles in which most people communicate:

eased on the 2 dimensions
of Direct vs. indirect and open vs euarded, we can derive 4 stgles in which most people communicate: =17 socialieers open 4' D1Ye0T

eased on the 2 dimensions
of Direct vs. indirect and open vs euarded, we can derive 4 stgles in which most people communicate: =17 socialieers open 4' D1Ye0T =17 DiYe0TOY3= 61001000 ‘to D1Ye0T

eased on the 2 dimensions
of Direct vs. indirect and open vs euarded, we can derive 4 stgles in which most people communicate: = V socialieers open 4' Direct =17 Directors: eiuarded co Direct = i7 Relatersz open ‘f11101Ye0T

eased on the 2 dimensions
of Direct vs. indirect and open vs euarded, we can derive 4 stgles in which most people communicate: = V socialieers open 4' Direct =17 Directors: eiuarded co Direct = i7 Relatersz open 4'11101Ye0T =17 thinkers: eiuarded ‘fl1101Ye0T

there are 3 stages T0
0.1111/1116 0T 0. Vi31011= 7. your deﬁning momenfs That is when you realize you're on something really exciting - You haveto make some serious study on that ‘something’to ensure that it 2 ° ° appealstothevaluesandneedsofthe 0 a people you're seekingto lead 1?. your action plan

there are 3 stages T0
0.1111/111% 01 0. Vi31011= l. your deﬁning momenfs That is when you realize you're on something really exciting - You haveto make some serious study on that ‘something’to ensure that it 2 ' ° appealstothevaluesandneedsofthe ' a 11901119 10109 599110010 19311 - It's the thing that gives context and stamina to your Defining Moments 3. your acfion plan

there are 3 stages 1'0
01111/1116 (LT 0. /131011: l. your deﬁning momenfs - That is when you realize you're on something really exciting - You haveto make some serious study on that ‘something’to ensure that it 2 ° ° appealstothevaluesandneedsofthe ° a 11991119 119919 599119219 199" - It's the thing that gives context and stamina to your Defining Moments - It's more than just a mere ‘mission 3. your acfion plan W"

there are 3 stages 1'0
0.1111/1116 0T 0. 1/131011: l. your deﬁning momenfs - That is when you realize you're on something really exciting - You haveto make some serious study on that ‘something’to ensure that it 2 ° ° appealstothevaluesandneedsofthe o G 11991119 119919 599119019 1999 - It'sthe thing that gives context and stamina to your Defining Moments - It's more thanjust a mere ‘mission 3' y I. P! - come from your HEART- something that grows out of a sense of what's important in your world and your life

there are 3 stages T0
0.1111/1116 0T 0. 1/131011: l. your deﬁning momenfs That is when you realize you're on something really exciting I You haveto make some serious study on that ‘something’to ensure that it 2 ° ° appealstothevaluesandneedsofthe o G 119911919919 599119019 1999 I It'sthe thing that gives context and stamina to your Defining Moments . I It's more thanjust a mere ‘mission 3 our acfro la “"°'"°"“ ° y Q P Q I It has gotto come from your HEART- something that grows out of a sense of what's important in your world and your life To fulfil your vision, you've got to transform your thoughts and ideas (from stage 1) and your philosophy (from stage 2) intoAl1Tl0NS You dothat by setting and accomplishing goals Notethe difference between a mission (which is long term) and a goal (which is more time bound and exists only to be achieved)

‘WWW (H2 3 $171463 1'0
ourrix/ mg 0.1’ 0. / lSl0l'l= 7. your defirzilzg nzonzerzfs - That is when you realize you‘re on something really exciting - You have to make some serious study on that ‘something’to ensure that it 2 ° ° appealstothevaluesandneedsofthe o G P90I1'9ll0“"3 Sﬂﬂlliﬂﬁtﬂ '93" - It'sthe thing that gives context and stamina to your llefining Moments - It's more than just a mere ‘mission 3' y i P! - come from your HEART- - To fulfil your vision, you've got to transform your thoughts and ideas $°"'9thi"£ that EWW5 ""1 0' 3 53959 0? (from stage 1) and your philosophy (from stage 2) into AETIUNS WW5 lﬂlllﬂml“ in WI" W07” 3"" WI" ‘"9 - You dothat hy setting and accomplishing goals - Notethe difference between a mission (which is long term) and a goal (which is more time hound and exists only to he achieved) - lloalslieep changing(as they must) and they all serve to fulfil the mission which remainsthe same