Have Your Say

This form will help us gather feedback on our services. Please be as honest as possible. All information provided is confidential and will only be shared internally unless we identify any safeguarding concerns.
NYAS takes looking after your information very seriously. Our Privacy Policy sets out how we collect, use and store your personal information.

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How do you feel about the service you have received from NYAS?*

I'm feeling happy

Great! We would like to know if there is any more we can be doing to improve our service.

Is there a particular service that you're happy with?*

Yes

No

A few

Which one?*

NYAS as a whole

Advocacy Service

Contact Service

Helpline

Independent Visitors

Legal Service

Participation

Which ones?*

NYAS as a whole

Advocacy Service

Contact Service

Helpline

Independent Visitors

Legal Service

Participation

I feel okay

We value any and all feedback about the services we provide.

Is there a particular service that you'd like to talk about?*

Yes

No

A few

Which one?*

NYAS as a whole

Advocacy Service

Contact Service

Helpline

Independent Visitors

Legal Service

Participation

Which ones?*

NYAS as a whole

Advocacy Service

Contact Service

Helpline

Independent Visitors

Legal Service

Participation

I feel unhappy

We're sorry to hear that. We would like to find out why you are unhappy and what we can do to improve things for you.

Is there a particular service that you're unhappy with?*

Yes

No

A few

Which one?*

NYAS as a whole

Advocacy Service

Contact Service

Helpline

Independent Visitors

Legal Service

Participation

Which ones?*

NYAS as a whole

Advocacy Service

Contact Service

Helpline

Independent Visitors

Legal Service

Participation

Do you want to make a complaint?

Yes

No

We're sorry to hear you are unhappy. We would be grateful if you could fill out our complaints form using the button below, this will allow us to get in contact with you quickly so that we can help make things better for you.

I feel angry

We're sorry to hear that. We would like to find out why you are angry and what we can do to improve things for you.

Is there a particular service that you feel angry about?*

Yes

No

A few

Which one?*

NYAS as a whole

Advocacy Service

Contact Service

Helpline

Independent Visitors

Legal Service

Participation

Which ones?*

NYAS as a whole

Advocacy Service

Contact Service

Helpline

Independent Visitors

Legal Service

Participation

Do you want to make a complaint?

Yes

No

We're sorry to hear you are feeling angry. We would be grateful if you could fill out our complaints form using the button below, this will allow us to get in contact with you quickly so that we can help make things better for you.