I always use this agent to rent my properties, had one bad tenant and they had put guaranteed rent policy in place so didn't need to worry. They even represented me in court with no charge, wouldn't use anyone else.... read full review

Comment on agent fees

Never had a problem with this agents fee's, good value for money with the rent guarantee.

Could not have asked for better service from Readings.
My Flat was sold within a few weeks and everything has been done so professionally.
Terri and James at Readings both offered me great advice and nothing was too much for them. I cant thank them enough.... read full review

I have had my property let with this agent for the last 14 months, and have had problem after problem all caused by this agent. Eg:
1. Management fee paid evey month, yet not once have they checked the property as stated in their toc.
2. When problems have arisen at the property, any quotes for repair have been hugely inflated.
3. Various instructions given to the agent have not been followed.
4. Appalling communication
5. Poor rental cover
6. Frequent overcharging and late rent payments
... read full review

What agent could do to change your mind?

After several complaints, nothing has changed and all promises to rectify multiple situations have not even been attempted to be fulfilled, in fact, only this week they have yet again failed to live up to their promises and have again let me down.
Short of a complete overhaul of staff, replacing them with people who a. Know what they are doing, and b.care about it, I feel that this company is doomed to the rouge traders