Job Description

What is the job? We are currently looking to recruit a German speaking teamleader for a brand new team that is not yet set up. The German teamleader will be part of an initial first group of a service delivery manager and process improvement specialist to set up a new customer support desk and migrate the services to Krakow. You will be involved in building your own team and have a unique opportunity to put your stamp on a brand new Dutch customer support team. So if you like the sound of this German speaking teamleader job apply to today to make this job yours!

Who is our client? Our client is becoming a bigger and bigger player in Krakow and Europe as a whole. They have won a lot of new business over the last couple of years and have grown their Krakow support centre to over 500 employees and opened offices across Europe.

Who are we looking for? This German teamleader job requires someone with at least 2 year teamleader experience in a customer service or contact centre environment. You must have hired and fired customer service agents, coaching experience and managed a team of 10+ agents. Please note we require German speaking teamleaders who have done a similar job in the last couple of years.

Where is the job? This job is based in Krakow, which has the best of both worlds. A beautiful city in Eastern Europe with plenty of nice café, lovely lanes and a beautiful church and Castle in the Centre. As well, Krakow is experience a huge influx of new and growing companies and has over the last couple of years gained huge grounds in terms of attracting large multinationals.

Interview process and Salary To secure the job of German speaking teamleader you will have to complete several interviews via phone, Skype and more than likely a face to face. Salary is depending on experience and to be confirmed during the interview. Relocation support can be provided if needed.