Terms and accessibility

1. INTRODUCTION AND ACCEPTANCE

Welcome to the Engagement Source brought to you by Humana Wellness Solutions, or Go365TM, all Humana companies, (referred to as “us," "we," or "our") on and through the website ("us," "we," or "our"). We are pleased to offer Wellness engagement support services on and through our websites,https://engagementsource.go365.com and https://engagementsource.humana.com (the “Websites”), to our employer partners as part of our wellness engagement services.

PLEASE READ THESE TERMS OF USE CAREFULLY BEFORE USING OUR WEBSITE. BY ACCESSING THE WEBSITE (OTHER THAN TO READ THESE TERMS OF USE FOR THE FIRST TIME) YOU ARE AGREEING TO COMPLY WITH THESE TERMS OF USE, WHICH MAY CHANGE FROM TIME TO TIME AS SET FORTH IN SECTION 13 BELOW. IF YOU DO NOT AGREE TO BE BOUND BY THESE TERMS OF USE, DO NOT ACCESS OR USE THE WEBSITE.

2. WEBSITE ACCESS AND SERVICES AVAILABILITY

(A) Access to our Website and services is provided for the purposes set forth in the preceding sentence. Any other access to or use of this Website or our services is unauthorized.

(B) When using the Website or our services, you agree to comply with all applicable federal, state, and local laws including, without limitation, copyright law. Except as expressly permitted in these Terms of Use, you may not use, reproduce, distribute, create derivative works based upon, publicly display, publicly perform, publish, transmit, or otherwise exploit content that may be made available on our Website or through our services for any purpose whatsoever without obtaining prior written consent from us or, in the case of third-party content, its respective owner. In certain instances, we may permit you to download or print content or both. In such a case, you may download or print (as applicable) one copy of such content for your personal, non-commercial use only. You acknowledge that you do not acquire any ownership rights by downloading or printing such content.

(C) Furthermore, except as expressly permitted in these Terms of Use, you may not:

(i) use the Website or services for the purpose of creating, developing, or promoting any enterprise,
whether for profit or non-profit;

(ii) remove, alter, cover, or distort any copyright, trademark, or other proprietary rights notice on the
Website or information that we may provide through our services;

(iii) circumvent, disable or otherwise interfere with security-related features of the Website including,
without limitation, any features that prevent or restrict use or copying of any content or enforce
limitations on the use of the Website or services;

(iv) use an automatic device (such as a robot or spider) or manual process to copy or “scrape” the
Website for any purpose without our express written permission. Notwithstanding the foregoing, we
grant public search engine operators permission to use automatic devices (such as robots or spiders)
to copy content from publicly accessible portions of the Website for the sole purpose of creating (and
only to the extent necessary to create) a searchable index of content that is available to the public.
We reserve the right to revoke this permission (generally or specifically) at any time;

(vi) attempt to or interfere with the proper working of the Website or impair, overburden, or disable the
same;

(vii) decompile, reverse engineer, or disassemble any portion of any the Website;

(viii) use network-monitoring software to determine architecture of or extract usage data from the
Website;

(ix) encourage conduct that violates any local, state or federal law, either civil or criminal, or
impersonate another user, person, or entity; or

(x) violate U.S. export laws, including, without limitation, violations of the Export Administration Act
and the Export Administration Regulations administered by the Department of Commerce.

(D) You agree to fully cooperate with us to investigate any suspected or actual activity that is in breach of these Terms of Use.

(E) It is our goal that our Website and services be available 24 hours per day, 7 days per week. However, there may be brief periods where the Website is down, our services are unavailable, or both, whether for routine maintenance, to correct technical difficulties, or for some other reason beyond our control. Availability of our Website and services are subject to change at any time in our sole discretion.

3. REGISTRATION

(A) In order to subscribe to our services or to access certain areas of our Website, you must become a registered user. To become a registered user, you must be employed by one of our clients and that client, in turn, must have requested permission and/or paid for the right for you to subscribe to our services.

(B) If you become a registered user, you will provide true, accurate and complete registration information and, if such information changes, you will promptly update the relevant registration information. During registration, you will create a user name and password (an “Account”). You are responsible for safeguarding and maintaining the confidentiality of your user name and password. You are solely responsible for the activity that occurs under your Account, whether or not you have authorized the activity. You agree to notify us immediately at the Humana Privacy Office of any unauthorized use (or attempted unauthorized use) of your Account.

(B) If you become a registered user, you will provide true, accurate and complete registration information and, if such information changes, you will promptly update the relevant registration information. During registration, you will create a user name and password (an “Account”). You are responsible for safeguarding and maintaining the confidentiality of your user name and password. You are solely responsible for the activity that occurs under your Account, whether or not you have authorized the activity. You agree to notify us immediately at the Humana Privacy Office of any unauthorized use (or attempted unauthorized use) of your Account.

Discrimination is Against the Law

Humana Inc. and its subsidiaries (“Humana”) comply with applicable Federal civil rights laws and do not discriminate on the basis of race, color, national origin, age, disability, or sex. Humana does not exclude people or treat them differently because of race, color, national origin, age, disability, or sex.

Humana provides:

Free auxiliary aids and services, such as qualified sign language interpreters, video remote interpretation, and written information in other formats to people with disabilities when such auxiliary aids and services are necessary to ensure an equal opportunity to participate.

Free language services to people whose primary language is not English when those services are necessary to provide meaningful access, such as translated documents or oral interpretation.

If you need these services, call 1-866-440-6556 or if you use a TTY, call 711.

If you believe that Humana failed to provide these services or discriminated in another way on the basis of race, color, national origin, age, disability, or sex, you can file a grievance with:

Discrimination Grievances

P.O. Box 1461

Lexington, KY 40512 - 461

If you need help filing a grievance, call 1-866-440-6556 or if you use a TTY, call 711.

You can also file a civil rights complaint with the U.S. Department of Health and Human Services, Office for Civil Rights electronically through the Office for Civil Rights Complaint Portal, available at https://ocrportal.hhs.gov/ocr/portal/lobby.jsf, or by mail or phone at: