Abstract

This research conducted by the author on the research object is a task force Arema, as Arema task force must be able to control the masses of its complex and diverse to be heading towards a positive and not harm others, namely the communication process. Communication processes that occur in Arema task force, involving all personnel inside. It starts from the base-level personnel such as police chief / military commander, until the lowest level of Arema fans.
Formulation of the problem in this study is "how is the communication process used olch Arema task force in crowd control?". The purpose of this study to mcnggambarkan
descriptively about the process What kind of communication used by the task force Arema preformance crowd control.
This study uses descriptive qualitative research method with survey research, research subjects in this study is an existing task force Arema in every Malang City area coordination including Blimbing district 1 person, Klojen district 1 person, Kedung Kandang district 1 person. Using a purposive sampling technique that is how to select a sample based on groups, region or group of individuals through the consideration or terentu characteristics are
believed to represent all the existing units of analysis.
Data collecting technique carried out by interviewing, documentation, observation. Data analysis using analysis techniques and domain, for looking for answers and
an overall picture regarding the communication process that has been done by Arema task force to control the masses, and the data obtained based on data and information from the research. To check validity of data using data collection methods, which triangualtion if information or data derived from the interviews. need to be tested with observations and so forth.
From the research result found communication process undertaken by the unit Arema task is to (1) direct communication (face to face), because it forms
This communication is very effective to study the response from supporters in pars directly in the communication process. (2) group communications, delivery alloy thoughts and feelings by one person to another or to groups know, understand or do certain activities so that to obtain success in changing behaviors. attitudes and views of the
supporters of Arema, Arema task force should be able to communicate with each group before they do it on a larger group. (3) persuasive communication, persuasive communication done so that the right message delivered on our goals and objectives without the need to offend others and thus affects the fans Arema its intention to change behavior. opinions or attitudes in a way to persuade or seduce as desired by the task force Arema as a communicator to not commit acts of violence. From the results it can be concluded that the communication process undertaken Arema task force in crowd control is done by direct communication (face to face), group communication, persuasive communication.