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My wife and I stayed here for 2 nights at the end of December as a treat. The check in was swift, the receptionist spoke so quickly we had to revisit the reception to ask what had been said. We booked an executive club room which was disappointing for the following reasons; the bed was a small standard double and...
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QMHManager, General Manager at Crowne Plaza Chester, responded to this review

Dear guest,
Thank you for reviewing your stay with us.
I’m pleased to read that the majority of your stay was satisfactory but I would like to extend my apologies for the situation that occurred during your meal and the minor issues in your room. If you would like to discuss the issues further, please email om.cpchester@qmh-hotels.com. I hope to...
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