You said that you've purchased something with this Microsoft account before. Please enter the information below to help prove your identity. Your credit card won't be charged.

Now we're going to ask you some questions about how you use Skype. If you don't know an answer, try your best guess.

Have you ever paid for Skype before?

No

Yes

We have a few extra questions since you've paid for Skype before.

Which Xbox console do you use with your account the most often?

Xbox 360

Xbox One

Answer the following Xbox questions to verify this account is yours.

Your information has been submitted

We'll send an email to {data.contactEmail} to let you know if you've provided enough information to recover your account. It usually takes us about 24 hours to review the information submitted. If you've already submitted a request, we'll close that request and take a look at this one.