What if my tracking says undeliverable?

In case a shipment could not be delivered due to a wrong address, the package not being claimed or being refused by the addressee, it will be returned to Solaris Japan. To resend undelivered shipments, additional shipping fees will apply. Please refer to our Cancellation and Return Policy in case you are not interested in having your order resent.

A package returned to us by the post office as undeliverable, unclaimed, or refused by the addressee is not an authorized return and as such not eligible for a refund. In addition, shipping costs will not be compensated in the case of a package returned to us by the post office as undeliverable, unclaimed or refused by the addressee.