Swing Catalyst Support Center

Collect Balance Plate Diagnostics Data

This article describes how to use the Balance Plate diagnostics utility to collect data for analysis by our technical staff. Normally you do this as part of requesting an RMA or when instructed to in a support case.

Prerequisites

You need to perform these steps on the same computer you are normally using Swing Catalyst and your Balance Plate

You have connected a webcam or similar type of camera (optional, but recommended)