iLEARN is an ATO (Accredited Training Organization) of APMG and PEOPLECERT for the ITIL® courses.

For an online verification of accreditations, do a research with iCONS - Innovative Consulting S.r.l. of which iLEARN is a business unit.

The ITIL Service Strategy training course looks in-depth at the concepts, processes and methods set out in the Service Strategy phase (definition of the strategy for IT services) of the Service Lifecycle.

Location

Accreditation

Individual price

Course start date

Course end date

Duration

Language

Objectives

To gain a complete overview of the Service Strategy management phase: how to conceive, develop and carry out service management as a strategic element.

Who it is aimed at

IT professionals who want to learn about the concepts and elements of the ITIL Service Strategy phase of the Service Lifecycle and understand how this phase can be carried out to guarantee the quality of the IT Services offered ( CIO, CTO, manager, supervision team, IT architects, IT consultants, IT auditors, those in charge of security and resources who deal with the processes or the activities of the Service Strategy Management Phase).The course may also be of interest to those intending to obtain the Expert or Master level qualification

Contents

The ITIL Service Strategy course provides an opportunity to see the concepts, principles and processes of Service Strategy.

Prerequisites

To take part in the ITIL Service Strategy course you must have one of the following certificates:

ITIL Foundation (2007 o 2011)

ITIL v2 Foundation + v3 Foundation Bridge

After having purchased and paid for the course, they will be asked to send one of these certificates.

To be able to take the exam, it is necessary to have read and accepted the terms and conditions of the examination institute. The acceptance of such terms and conditions will have to be confirmed when taking the exam.

Teacher language

French

Material course language

English

Exam type

Paper

Certification

ITIL Service Strategy official certificate*

*For a paper copy of the certificate, please contact us when you purchase the course.