Care agency Inspection Success

Care agency Inspection Success

Avens Supported Living Sussex, a care provider for Adults with Learning Disabilities are thrilled to have
received a ‘Good’ result after an inspection by the Care Quality Commission (CQC), the regulators of
health and social care in England.

The service which provides care and support for 25 adults with learning disabilities residing in their own
homes was inspected on 6th January 2017. CQC inspectors visited the care provider as part of a routine
inspection.

It was the first inspection of the provider since 2014 and the first time the provider has been inspected
using the CQCs five new questions which are: Is the service safe; effective; caring; responsive and
well-led? Avens was assessed as being good in each of those areas.
‘Good’ is second to the rating of ‘Outstanding’, which has not yet been awarded to any Supported
Living services in East Sussex.

The inspector took time to speak with and meet the registered manager, staff and a number of service
users and their relatives. Particular attention was paid to the service’s policies and procedures and the
systems in place to assess and monitor the quality of care people received.
CQC noted that people were supported by staff who had the knowledge, skills and experience to
deliver their care effectively. People were satisfied with the quality of care they received and they
spoke to inspectors fondly about their staff and said that they were kind and caring. People were
treated with respect and were at the centre of decisions about their care. The provider listened to and
learned from people’s experiences to improve the service.

Greg Mierzejewski manager of Avens Supported Living Sussex said: "I am pleased to have achieved
good in each of CQCs questions. It is down to a lot of hard work and dedication from the team. I’m
really happy to get such positive feedback, especially from our service users. We want to achieve
outstanding in our future inspections so will take the findings from this report and make sure we use
them to develop and improve the service.”

Since 2010 Avens Supported Living has been based in Crowborough, East Sussex. They aim to support
customers, to become as independent as they can, with just the right amount of support.