Credit Card Billed Account Summary

Log in to fedex.com using your user ID and password. Then, select Billing & Invoicing from the logged-in menu.

Your Account Summary provides a complete and customizable overview of recent activity in your account, including an up-to-date balance and list of all open, past due and closed invoices. You can send notifications to other users from this screen as well as pay invoices. The selected primary account will control all activity and administration within FedEx Billing Online.

The table on this screen shows more detail — including tracking numbers, dates and status. This is a listing of all recent shipments with their corresponding charges.

You can also view shipment charges by date range and status. Just click on the corresponding tab to view billing activity.

Duty/Tax, miscellaneous and some other charges are displayed separately from your shipping charges in the same table.

The Account Summary screen is easily customized. For example, to show your invoices by due date, simply click the name of the column that you would like to sort. The table will automatically rearrange to show invoices sorted by your selected ﬁeld.

A snapshot of your billing activity is available at the bottom of the Account Summary screen under the section titled Credit Card Billed Activity Summary.

Charges are grouped into the following time ranges:

0–30 days

31–60 days

61–90 days

91–180 days

If there are charges in any of the time ranges, the total amount of those charges will appear under the heading.

Note: When you leave the Account Summary screen, your web browser’s Back button will always take you back to this screen.

If you need to review detailed information on a particular shipment, click on the tracking number in the table.

Click on the value in the Product Group column to see additional details of grouped shipments, i.e., FedEx Ground Multiweight®, FedEx International Priority DirectDistribution®, FedEx International Priority DirectDistribution® Freight, etc.

You can also take actions on your shipment from this screen.

The Account Summary screen allows you to select one or more shipments and send a notification to other users.

Simply click on the checkbox to the left of each tracking number and click the Notify User button.

This will allow you to choose which of your additional users to send a notification to.

You will also be able to enter specific comment text to be included in your email notification.

Direct Invoiced Account Summary

Log in to fedex.com using your user ID and password. Then, select Billing & Invoicing from the logged-in menu.

Your Account Summary provides a complete and customizable overview of recent activity in your account, including an up-to-date balance and list of all open, past due and closed invoices. You can send notifications to other users from this screen as well as pay invoices. The table on this screen shows more detail — including invoice numbers, invoice dates and invoice status — so that you can review invoice information quickly and conveniently.

Review invoices that are past due, in dispute or have been submitted for payment. Click on the PDF icon to view, print or save a PDF version of your invoice.

In the invoice list, click on the status in the Invoice Status column to view payment, dispute and adjustment activity.

View invoices by status by clicking on the corresponding tab to view all open invoices, past due invoices, paid/closed invoices or ones in dispute.

Invoices in the paid/closed tab are available up to 180 days from the closed date.

The Account Summary screen is easily customized. For example, to show your invoices by due date, simply click the name of the column that you would like to sort. The table will automatically rearrange to show invoices sorted by your selected ﬁeld.

A snapshot of your billing activity is available at the bottom of the Account Summary screen under a section titled Account Aging Summary. If you select Filter by Aging and then select the aging days range, the screen will change the invoice table to display only the invoices that represent that aging amount. This allows you to quickly schedule payments for the open invoices in a specific aging range.

Charges are grouped into the following time ranges:

0–15 days

16–30 days

31–60 days

61–90 days

91+ days

If there are charges in any of the time ranges, the total amount of those charges will appear under the heading.

Note: When you leave the Account Summary screen, your web browser’s Back button will always take you back to this screen.

If you need to review detailed information on a particular invoice, click on the invoice number in the table.

All invoice detail will appear on the screen — including tracking numbers, reference codes, status and balance. As with the Summary screen, you can sort by the details of each invoice.

From the Invoice Detail screen, you can click on the value in the Product Group column to see additional details of grouped shipments i.e. FedEx Ground Multiweight, FedEx International Priority DirectDistribution, FedEx International Priority DirectDistribution Freight, etc.

FedEx periodically needs to send you important messages about your account and promotions. The number of new messages you have is indicated in the Messages section on the Account Summary screen. You can read your new messages by clicking the message link or by clicking the Message Center tab at the top of the screen.

Once in the Message Center, you will see a list of any messages you have been sent.

Clicking on a message subject link will open a new screen that shows the message details.

Messages can be deleted from either the Message Center screen or the Message Detail screen.

Chat with Our Virtual Assistant

Need help answering other questions?

Visit our Customer Support section on fedex.com and chat with our Virtual Representative to find answers to your shipping needs.