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Is it normal to get small golden flakes in the shower filter cartridge packaging or brown flakes inside the shower filter?

Parts of our filtration media are thin and brittle, meaning they can break down into smaller pieces through the mixing process, transport and use. It’s not uncommon to notice that some of the fines have escaped through the filter cartridge screen; this is normal, harmless and not a faulty filter. This is also more noticeable if you reverse the filter cartridges more often.

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Free chlorine is converted to harmless chloride (salt) as it passes through the filter. Iron oxide or rust/ brown water on the other hand deposits onto the filtration media, where it will remain until the next shower. It is recommended to flush or run the shower filter with warm water for a minute or two at the beginning of each shower to “reset” the media and flush away the ions. If there is a high concentration of iron oxide in your water, a whole of house filtration system designed specifically for iron removal may best suit your needs.

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This depends upon how you measure the chlorine levels and if you have a high quality filter. To test whether a shower filter is working or not, you need to measure free chlorine level not total or combined chlorine levels. For this you need to use a common DPD test kit or similar not and OTO kit as these test combined chlorine.

Shower filters cause free chlorine to combine and become a harmless salt which affects the combined or total chlorine levels.

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Free Delivery

Aqua Safe is proud to provide free delivery to anywhere in Australia for orders over $55.00. Deliveries are sent either by Australia Post or by Courier depending on where you live. All online orders are fast tracked through our warehouse for quick dispatch.

10 Year Warranty

Aqua Safe International warrants all residential water filtration systems to the original purchaser for a period of ten (10) years starting from the date of purchase provided the warranty is registered with Aqua Safe customer care.

Commercial water filtration systems are covered for a period of five (5) years to the original purchaser starting from the date of purchase provided the warranty is registered with Aqua Safe customer care.

This is a long standing warranty policy first implemented by the company in January 2005. Prior to this date all systems were covered by a 3 year warranty.

30 day "No Questions Asked" Satisfaction Guarantee

We offer a 30 day Unique "No Questions Asked" Satisfaction Guarantee on all new standard* residential water filtration systems.

If at any time during the first 30 days (starting from the date you receive the item) you are not 100% satisfied with the quality or performance of your filtration system, simply re-package the unit and send it back to us in "good condition" (used or unused) with a copy of the tax invoice and we will issue a full refund for the purchase price (excluding any installation costs if installed by Aqua Safe).

This allows our customers to purchase virtually risk free 24/7. Non-stock items or special order items are also excluded along with low cost ASBTRO4 units.