Returns

[FAQ] Responses

Our focus is to make purchasing electronics online a pleasant experience. We have gone out of our way to provide detailed product specs, side by side product comparisons, and product finders to make finding the product you need as easy as possible. In addition, while many web sites have abandoned phone support, our friendly US based call center is here for any questions you may have. You may be surprised by just how quickly we pick up the phone!

Our sales office is located in the seaside town of Manhattan Beach, California, just three miles South of Los Angeles International Airport and within one mile of the landmark Manhattan Beach Pier. Our warehouses are located throughout the country so that we can get orders delivered fast no matter where you are located!

We have a proven track record of excellent customer service and support. But don't take our word for it! Check our ratings and 3rd party reviews provided by our customers on Amazon.com, Bizrate, Shopping.com and Pricegrabber!

No, all orders are placed online or over the phone. We ship from several warehouses located throughout the country. We believe our online only business model keeps us focused on providing you the best internet shopping experience possible.

No! Our non-commissioned customer service representatives are here to help you with any questions you might have. Should we not know the answer to very specific product questions, we can most likely refer you to a manufacturer representative who can answer your question.

If you decide to cancel your order, it is best to call us at 877-804-0495. We try to ship out most orders almost as quickly as we receive them, giving us a very small window to cancel orders. In many cases, our warehouse is packaging and shipping your order within minutes of receiving it. However, once an item ships, you can still refuse the shipment for a refund, minus any freight charges.

When you initially place your order with Beach Audio, we will authorize your credit card for the amount of the purchase. Your card is not charged until
the order is shipped. For Paypal and Google Checkout orders only, your card will be charged immediately after placing the order regardless of when it ships.

No. Many competitors use shady practices such as selling foreign products, drastically marking up shipping, or using bait and switch techniques. Because we are an honest dealer, we cannot match prices when our competitors are using such deceptive techniques. Our prices may not always be the lowest, but we try to balance that with quick shipping and excellent customer service.

We accept Visa, MasterCard, American Express and Discover. We do not accept purchase orders. Beach Audio is now accepting PayPal as well. Existing PayPal users can quickly checkout without having to type in billing and shipping information. PayPal allows users to pay using debit cards, bank accounts, credit cards or stored balances that are accessed through their individual PayPal accounts.

Choose Google Checkout when you view your cart. If you've used Google Checkout before, all you need to do is provide your Checkout username and password to buy from us. If you're using Checkout for the first time, you only have to fill out a single page of information once to make your first purchase. Your information will be saved and you can use this account for all Google Checkout merchants across the web. For more information, visit Google Checkout here.

From time to time, Beach Audio and Google offer special promotions to use Google Checkout. These incentives will only be visible in your Google Checkout account, and may not be reflected in our records. If you cancel your order or return an item for a refund, please check Google's policy.

If you have any questions regarding your order, please contact Beach Audio at 877-804-0495. Google Checkout is a fast, safe, convenient checkout process that you can use, but all communication is still maintained by Beach Audio. You may contact us regarding shipping, changes to your order, tracking and returns. We will contact you at the email address listed in your Google Checkout account.