Rare times in local KT. Place your mouse over times and items for time conversions and info.

Welcome to the Webkinz Insider Forum forums.

You are currently viewing our boards as a guest which gives limits your access to many of our other features. By joining our FREE community you will have access to post topics, communicate privately with other members (PM), removal of some (including the "in-text") ads, respond to polls, upload content and access many other special features, such as trading, and entering contests! Registration is fast, simple and absolutely free so please, join our community today!

If you have any problems with the registration process or your account login, please contact us.

Email them at support@webkinz.com for now. I'm not sure of the phone number, but I know they have one and it should be listed on the Customer Support page. That's all you can really do at the moment, sorry about the trouble it's caused you.

Their phone number is 1-866-WEB-KINZ (1-866-932-5469)
Their hours are Mon - Fri, 9-5 EST

When you phone, you start in an automated system that basically tells you to email them. After your 2nd email (the one after the first that just gets you a form-letter response), they will reply with a code number. You need to enter that code, leave a message, and they will call you back (1-3 days).
Try using 2407 as the code entry.

There has been a direct line number posted here on the forums in the past
1-905-WEB- KINZ
press 0 to get to the operator

I have not used the direct line number, but others here have claimed some success with them.

That happened to me, too, i emailed them, and it wasn't fixed until two days later and i never heard from them. I messed up again to many times, and i still have more than half of my trading card box to enter! I know what you mean! I keep entering Z's and S's and 7's and 8's and so forth wrong!!

Last night it still wasn't working, but today it is! I don't know if it was the message through the "contact us" I sent them a few days ago or your message that worked, or if they consider a day a week (because thats how long I was banned for.) lol But anyway, it's back to working now! Thanks everyone!

WebkinzInsider.Com is not an official site of, sponsored by, nor affiliated with Ganz, Inc, Webkinz, Lil'Kinz, or Kinzville Newz and all character names, logos, and images are trademarks owned by Ganz, Inc.