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Having problems with your Canon PowerShot A75 Digital Camera ?

Distorted image The image I see through the viewer is distorted(vertical lines). Also if I take a picture that comes up the same, all vertical lines?

Answers :

A large batch of potentially faulty CCD image\015\012sensors were installed\015\012on a large number of Canon cameras over the space of a few years. The\015\012sensors may go bad prematurely with time, especially if you live in\015\012humid areas. A big thumbs up to Canon in that they recognized this\015\012problem, and are willing to fix your camera for free if it is\015\012experiencing CCD problem symptoms, especially for the free shipping and\015\012handling both ways :-)

Please\015\012note that your camera must be experiencing these symptoms due to a\015\012faulty CCD, and not due to other problems. If the problem is due to\015\012your dropping the camera, you might be out of luck. Note that they're\015\012going to look for dings and dents. They also are not going to repair\015\012your camera just to change out the sensor. If your camera is working\015\012fine, they don't need to (and won't) fix it.

You\015\012will be directed to call 1-800-828-4040 for further assistance. Make\015\012sure you print out the above advisory and have it in hand when speaking\015\012to the customer service representative. State the problem you're\015\012experiencing with the camera. If for any reason it starts to sound like\015\012they want you to pay for shipping or repairs, MAKE SURE that you let\015\012them know that you are aware of the advisory for your camera, and quote\015\012the following paragraph from the advisory:

"Effective\015\012immediately, and regardless of warranty status, Canon will repair, free\015\012of charge, the products listed above exhibiting the above-mentioned\015\012malfunction if Canon determines that the malfunction is caused by the\015\012CCD image sensor. Canon will also cover the cost of shipping and\015\012handling in connection with this repair."

You should receive\015\012several emails from Canon. One includes a short repair evaluation form\015\012that you'll need to include with the camera, along with a free UPS\015\012shipping label that you'll print out and tape to the camera's shipping\015\012box. In addition to Canon's repair form, make sure you print out a copy\015\012of the advisory and include it in the package. Also include a short\015\012note stating that you're aware of the advisory, and that you're\015\012submitting the camera for free repair as per the advisory. Just drop\015\012the box off at any UPS drop off point.

If instead of the above\015\012you receive an email that infers that it's your responsibility to\015\012arrange shipping and/or pay for the repair, REPLY BACK IMMEDIATELY\015\012again quoting the above paragraph from the advisory, and also include\015\012the above link to the advisory in your email.

Hi,\015\012Per instructions I sent in our camera (A75) and it was fixed under the special warranty extension program. THANK YOU SO MUCH for your information. Saved us from having to buy a new camera. According to tracking, we should have it back home tomorrow.\015\012\015\012Thank You again !!!\015\012\015\0128-)

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