Collaboration Queues (Enhanced)

Enhanced queuing provides the ability to distribute published agreements to specified individuals (i.e.: Collaborators) in a single Collaboration Queue. The robust filtering capabilities enable directing work items to these collaborators based upon their associated ‘filtering profiles’. These profiles can be configured to prioritize queue items based upon a set of rules. Additionally, the collaborator can be set to be automatically assigned a particular type of agreement (e.g.: Mortgages) until they are depleted, after which they are automatically assigned another type of agreement (e.g.: Mutual Fund applications).

Once the users have been added to a Collaboration Queue, their administrator (e.g.: Team Lead or Manager) can then associate them to a particular profile based upon their expertise. This capability also empowers the business administrators to have the flexibility to dynamically re-prioritize the work queues when required.