Reward Point Program FAQ

To thank you all for your support and to offer future incentives to you we wanted to give something back, this is why we have launched this great Reward Point Program.

Our Reward Point Program is as simple as it sounds. While shopping at DNB Vinyl - DNB - Jungle - Hardcore you will earn Shopping Points for the money you spend.
Once earned, you'll be able to use those points to pay for future purchases at DNB Vinyl - DNB - Jungle - Hardcore

When an order is placed, the total amount* of the order will be used to calculate the amount of points earned.
These points are added to your Shopping Points account as pending points.
All pending points are listed in your Shopping Points account and will stay there until approved/confirmed by DNB Vinyl - DNB - Jungle - Hardcore.

Once any pending points have been approved, they will be released and your account will be credited with the value of those points. Ready for you to spend on whatever you want.
You must login to your account in order to view the status of your points.

During the checkout procces you'll be able to pay for your order with your points balance.

* in most cases shipping fees and taxes excluded. See refered FAQ for more details.

If you have a balance in your Shopping Points Account, you can use those points to pay for purchases made at DNB Vinyl - DNB - Jungle - Hardcore.
During the checkout proccess, on the same page that you select a payment method, there will be a box to enter the amount of points you wish to redeem. Enter the amount of points you would like to spend or tick the box to use all available points.
Please note that if you have enough points to pay your entire purchase with points, you will need to choose the payment method \ "Points \".
Continue the checkout procedure and at the confirmation page you'll notice that the value of the points redeemed will have been credited towards your order. Once you confirm your order, your Shopping Points account will be updated and the points used deducted from your balance.
Note that any purchase made by redeeming points will only be rewarded with additional points for the amount spent other then points.

Currently, no minimum balance is required to redeem your points. Please note, you'll still have to select another payment method if there isn't enough in your Shopping Points account to cover the cost of your purchase.

We strongly advise you to check this page often as we may make changes to this policy.

"Word-of-mouth" advertising is the most powerful form of advertising there is.Referral Points is based on the idea that we should both benefit from your referrals.
When referred friend place an order, during the checkout procces on the same page that you select a payment method there will be a box to enter a Referral code .
Your Referral code is your registered email address with us.
When we receive your referred friends completed and approved order, we will reward your Points account with 100 points .
The more first time orders we receive from your referrals, the more reward points you will receive.

"Writing Review is ego boost knowing others read your opinions, and maybe even take your advice."Sharing Your Product Reviews will assist us to continually improve our offers and service to you as well as helps others to choose the right products.
We would like to thank you for helpful review that you gave us, therefore for every quality review, we will reward your Points account with £1.00 worth of points .
Your Review must meet all of the following conditions:

Your Reviews must be original.

Reviews must be focused and concise on the product under review.

Reviews should not duplicate content already published.

Be truthful and objective.

Reviews should not include posts that have spam, commercial or advertising content or links.

DNB Vinyl - DNB - Jungle - Hardcore reserves the right to refuse or remove any review that does not comply with above conditions.
DNB Vinyl - DNB - Jungle - Hardcore staff reserves the right to correct misspelled words, grammatical errors.
DNB Vinyl - DNB - Jungle - Hardcore is not responsible or liable in any way for ratings and reviews posted by its customers.

During your first order you can refer a friend who told you about us. Your friend will receive referral points.

You will receive shopping points, but you will only be able to redeem them if you opt in to convert your guest account into a regular account and set an account password once you finished the order process.

Please read our GDPR statement

At www.dnbvinyl.co.uk we understand that we have a responsibility to
protect and respect your privacy and look after your personal data.
This Privacy Notice, inclusive of our General Terms of Service,
explains what personal data we collect, how we use your personal data,
reasons we may need to disclose your personal data to others and how we
store your personal data securely.
GDPRData Protection law will take effect on 25 May 2018
This Privacy Notice sets out your rights under the new laws.

How the law protects you the customer
Data protection laws state that we are only able to process personal
data if we have valid reasons to do so. The basis for processing your
personal data includes, but is not limited to, your consent,
performance of a contract, to enable billing and remittance, and to
contact you for customer service purposes.

How do we collect personal data from you?
We receive information about you from you when,
1) You use our website
2) Complete forms on our website
3) If you contact us by phone, email, live-chat or otherwise in respect
of any of our products and services or during the purchasing of any
such product.
4) Additionally we also collect information from you when you sign up,
enter a competition, promotion or survey or when you inform us of any
other matter.
5) If you provide us with personal data about a third party (for
example when ordering for someone else on their behalf or having it
delivered to some one else), you warrant that you have obtained the
express consent from the third party for the disclosure and use of
their personal data.

What type of data do we
collect from you?
The personal data that we may collect from you includes your name,
address, email address, phone numbers, payment information. We may also
keep details of your visits to our site including, but not limited to
traffic data, location data, weblogs and other communication data. We
also retain records of your queries and correspondence, in the event
you contact us.
Please be aware that any video, image, or other content emailed or
otherwise made available by you to us, which is not required to process
your order whether published content or not, is not subject to our
Privacy Notice.

How do we use your data?
We use information about you in the following ways:
• To process orders that you have
submitted to us;
• To provide you with products and
services;
• To comply with our contractual
obligations we have with you;
• To help us identify you and any
accounts you hold with us;
• To enable us to review, develop and
improve our website and services;
• To provide customer care, including
responding to your requests if you contact us with a query;
• To administer accounts, process
payments and keep track of billing and payments;
• To detect fraud and to make sure what
you have told us is correct;

Retention periods
We will keep your personal data for the duration of the period you are
a customer of www.dnbvinyl.co.uk. We shall retain your data only for
as long as necessary in accordance with applicable laws.
On the closure of your account, we may keep your data for up to 7 years
after you have canceled your services with us. We may not be able to
delete your data before this time due to our legal and/or accountancy
obligations. We assure you that your personal data shall only be used
for these purposes stated herein.

Who has access to your personal data?
Here is a list of all the ways that we may use your personal data and
how we share the information with third parties.
www.dnbvinyl.co.uk
We process your data for administration, billing, support and the
provision of services.

Third Parties
For the avoidance of doubt, we do not and never shall sell your
personal data to third parties for marketing or advertising purposes.
We may pass your personal data to third parties for the provision of
services on our behalf (for example processing your payment or drop
shipping). However, we will only ever share information about you that
is necessary to provide the service.
We may share your information if we are acquired by a third party and
therefore your data will be deemed an asset of the business. In these
circumstances, we may disclose your personal data to the prospective
buyer of our business, subject to both parties entering into
appropriate confidentiality undertakings. Similarly, we may share your
personal data if we are under a duty to disclose data in order to
comply with any legal obligation or to protect the rights, property, or
safety of www.dnbvinyl.co.uk, our customers, or others. This includes
but is not limited to exchanging information with other companies and
organisations for the purposes of fraud protection, credit risk
reduction and dispute policies. However, we will take steps with the
aim of ensuring that your privacy rights continue to be protected.

Your rights
In preventing the use or processing of your personal data, it may delay
or prevent us from fulfilling our contractual obligations to you
regarding any orders still outstanding. It may also mean that we shall
be unable to provide our services or process the cancellation of any
existing service or order.
You have the right to object to our use of your personal data, or ask
us to delete, remove or stop using it if there is no need for us to
keep it. This is known as your right to be forgotten. There are legal
and accountancy reasons why we will need to keep your data, but please
do inform us if you think we are retaining or using your personal data
incorrectly.
Our Privacy Notice shall be made clear to you at the point of
collection of your personal data.
You can view, edit or delete your personal data through the www.dnbvinyl.co.uk’ account.
You have the right to ask us not to process your personal data for
marketing purposes. If you choose not to receive marketing
communications from us about our products and services, you will have
the choice not to choose these by ticking the relevant boxes situated
on the pages either at sign up or in your control panel.
We will not contact you for marketing purposes unless you have given us
your prior consent. You can change your marketing preferences at any
time within your www.dnbvinyl.co.uk account or by contacting us.

Accessing and updating
your data
You can maintain the accuracy of your information and ensure all your
details, including but not limited to, name, address, title, phone
number, e-mail address are kept up to date. You can
do this by updating your personal details within your www.dnbvinyl.co.uk account.
You have the right to access the information we hold about you. Please
email your requests to info@dnbvinyl.co.uk so that we can obtain this
information for you.
Use of cookies
Our cookies policy is available to view here

Links to other sites
www.dnbvinyl.co.uk may provide links to third party sites. Since we do
not control those websites, we encourage you to review the privacy
policies of these third party sites. Any information that is supplied
on these sites will not be within our control and we cannot be
responsible for the privacy policies and practices of these.
Where we store your personal data
We follow accepted ISO standards to store and protect the personal data
we collect, including the use of encryption if appropriate.
All information you provide to us is stored on our secured servers
within the EEA. Your information may be transferred to and stored in a
country outside the EEA in relation to provision of the services. The
laws in these countries may not provide you with the same protection as
in the EEA; however, any third party referred to above outside of the
EEA has agreed to abide by European levels of data protection in
respect of the transfer, processing and storage of any personal data.
By providing your data to us, you agree to this transfer and storage.
However, we will ensure that reasonable steps are taken to protect your
data in accordance with this privacy notice.
As the transmission of information via the internet is not completely
secure, we cannot guarantee the security of your data transmitted to
our site and any transmission is at your own risk. Once we have
received your information, we will use strict procedures and security
features to try to prevent unauthorised access.
Any sensitive data (payment details for example) are encrypted and
protected.
Where we have given you (or where you have chosen) a password which
enables you to access certain parts of our website, you are responsible
for keeping the password confidential. We ask you not to share a
password with anyone.

Liability
We agree to take reasonable measures to protect your data in accordance
with applicable laws and in accordance with our General Terms and
Conditions

Data Breaches
In the event of a data breach, we shall ensure that our obligations
under applicable data protection laws are complied with where necessary
. Contact us
Please e-mail any questions or comments you have about privacy to us at
info@dnbvinyl.co.uk
Your right to make a complaint
You have the right to make a complaint about how we process your
personal data to the Information Commissioner:
https://ico.org.uk/concerns/
Information Commissioner's Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Tel: 0303 123 1113

Information

Customer Services

Collect In Store

Orders can be collected from our affiliate store DNR Vinyl when ordering please add a note in the order form saying you would like to collect you order and if you have a preferd collection date please also add this, any shipping costs incurred will be refunded to you via the payment method you used on your order.
To collect your order from our store please give 24 hours notice Monday to Friday. Orders placed on a Saturday or Sunday will be available to collect after Midday Monday.