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I was in Hong Kong just after Christmas and stayed at this hotel for 6 nights. I was pleasantly surprised at the hotel as i had heard/read many varying reviews.
When I first arrived as it was late my check in went smooth but once i was in my room i found two things amiss - first being that the...
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tonywongHongKong, General Manager at The Charterhouse Causeway Bay Hotel, responded to this review

Dear Guest,
Thank you for choosing The Charterhouse Causeway Bay, Hong Kong and giving us your feedback on Tripadvisor. We truly appreciate your feedback made on our product and service.
Please accept our sincere apology for the inconveniences caused on your recent stay though immediate remedy had been taken. Please be assured that we are very concerned about the quality...
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Plain and simple, it was okay.
Pros: the hand phone that they provided was such a great help. Used it as a tethering port, so i had free wifi everywhere. The room was small, but it's HK so it's common, the good part was they put me on the upper floor, so i wasn't expose to the noise. They also...
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tonywongHongKong, General Manager at The Charterhouse Causeway Bay Hotel, responded to this review

Dear Guest,
Thank you for choosing The Charterhouse Causeway Bay, Hong Kong and giving us your feedback on Tripadvisor. We truly appreciate your feedback made on our product and service.
We are glad that you enjoyed our facilities and dining experience upon your recent stay. Indeed our fitness center is available at 24 hours so as to make our guests...
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We were in Hong Kong recently and stayed at this hotel for two weeks. It was an enjoyable experience that could have been otherwise if we did not opt for the junior suite as the regular rooms are incredibly small for two people and there is hardly room to hang your clothes. Having said that, our suite is showing its...
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tonywongHongKong, General Manager at The Charterhouse Causeway Bay Hotel, responded to this review

Dear Guest,
Thank you for choosing The Charterhouse Causeway Bay, Hong Kong and giving us your feedback on Tripadvisor. We truly appreciate your feedback made on our product and service.
We are glad to know that you were generally happy with our service and your compliments will be shared to our staff specially our Housekeeping team. On the other hand,...
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Stayed one night, got an upgrade to a suite. - The hotel is very simple, nothing fancy and definitely not over the top.
The only thing I do not like at any hotels in HK is that often times that rooms have a musty smell, but that is kind of expected.
The price is right and the location is perfect!...
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tonywongHongKong, General Manager at The Charterhouse Causeway Bay Hotel, responded to this review

Dear Guest,
Thank you for choosing The Charterhouse Causeway Bay, Hong Kong and giving us your feedback on Tripadvisor. We truly appreciate your feedback made on our product and service.
We are pleased to learn that you were generally happy with our service and product. Your related feedback on our room condition has been addressed by our Executive Housekeeper and...
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Faultless location, incredibly convenient to all amenities/facilities in Wan Chai and Causeway Bay. Easy 5 minutes tram ride to Central. Housekeeping staff friendly and helpful, front desk staff mostly ok. Buffet b/fast was perfectly serviceable, but did get a tad dreary after a week of same offerings.

Was this review helpful?Yes

Problem with this review?

tonywongHongKong, General Manager at The Charterhouse Causeway Bay Hotel, responded to this review

Dear Guest,
Thank you for choosing The Charterhouse Causeway Bay, Hong Kong and giving us your feedback on Tripadvisor. We truly appreciate your feedback made on our product and service.
We are pleased to learn that you were delighted with our product and service. Your compliments will be sharing to our staff especially our Housekeeping team to upkeep the service...
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Good location. Hotel with a very good, helpful staff (they will help you catch the taxi even in the pouring rain). Enormous breakfast with European and Asian cuisine.
This hotel is kind of old and dirty - will need some renovation soon. Our room was very small, cleaned every day, but still the feeling was like it's always dirty (especially...
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tonywongHongKong, General Manager at The Charterhouse Causeway Bay Hotel, responded to this review

Dear Guest,
Thank you for choosing The Charterhouse Causeway Bay, Hong Kong and giving us your feedback on Tripadvisor. We truly appreciate your feedback made on our product and service.
We are glad to know that you are satisfied with our food variety and quality as well as our customer service. Your related comment on our room cleanliness is brought...
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The location is quite good and approachable from the MTR station.
The staff is quite friendly, but probably since this hotel is shortlisted by HKTDC for the fairs, they have a little high-handed attitude. Otherwise the hotel is quite neat and tidy.
Please avoid smoking rooms even if you are a smoker, as the smell is too strong.

Was this review helpful?Yes

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tonywongHongKong, General Manager at The Charterhouse Causeway Bay Hotel, responded to this review

Dear Guest,
Thank you for choosing The Charterhouse Causeway Bay, Hong Kong and giving us your feedback on Tripadvisor. We truly appreciate your feedback made on our product and service.
We appreciated hearing your comments upon our products and service. Concurrently we are gradually enhancing our guest rooms by rejuvenation program to improve the design of guestroom including fixtures and...
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We stayed in this hotel quite a few years ago now (about 6 years ago) and from what i recall i was very happy with this hotel as it was clean and very tidy and not over the top so you end up paying for gold plated this and that its got all thats needed and no more . the...
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tonywongHongKong, General Manager at The Charterhouse Causeway Bay Hotel, responded to this review

Dear Guest,
Thank you for choosing The Charterhouse Causeway Bay, Hong Kong and giving us your feedback on Tripadvisor. We truly appreciate your feedback made on our product and service.
We are pleased to learn of your memorable experiences upon your stay with us and you were generally delighted with our service and products. It has always been our objective...
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Today I am staying in room no 1717 check in date 8 feb 2015 time 9.45 pm ,
I have did this booking through booking .com and your front office give me room no 1717 after charging full advance payment with 500 hkd security deposit . When I was enter in the room the room was full of cigaret smoke...
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Was this review helpful?Yes1

Problem with this review?

tonywongHongKong, General Manager at The Charterhouse Causeway Bay Hotel, responded to this review

Dear Guest,
Thank you for choosing The Charterhouse Causeway Bay, Hong Kong and giving us your feedback on Tripadvisor. We truly appreciate your feedback made on our product and service.
Please accept our sincere apology for the inconveniences caused you were put through on your recent stay and that was uncompromising towards our service promise. Your related comments on room...
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I stayed for 2 nights in this hotel. The hotel is strategically located, so close to shopping areas, restaurants, tourist attractions and MTR stations. I upgraded to S Room, its worth it. Hotel staff are attentive and helpful. Breakfast food is average.

Was this review helpful?Yes1

Problem with this review?

tonywongHongKong, General Manager at The Charterhouse Causeway Bay Hotel, responded to this review

Dear Guest,
Thank you for choosing The Charterhouse Causeway Bay, Hong Kong and giving us your feedback on Tripadvisor. We truly appreciate your feedback made on our product and service.
We are glad to be able to provide a valued service during your stay. In addition, it has always been our goal to provide wow factors in our service in...
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Staying in Wan Chai / Causeway Bay

Neighborhood Profile

Wan Chai / Causeway Bay

Wan Chai and Causeway Bay are the retail centers of Hong Kong Island. Filled with shops, malls and restaurants, both areas are bustling with people – tourists and locals alike. Causeway Bay has one of the highest rents on the planet, and is a bit more polished and modern than its Wan Chai counterpart. Beneath the surface there is more than meets the eye – find boutique stores in the above ground floors of buildings and wander into side streets to find interesting restaurants and shops tucked away from the main roads. Wan Chai especially has experienced a modern revival in recent times, with an influx of trendy restaurants and bars around the Star Street area. In addition, both areas contain many of Hong Kong’s iconic tourist attractions worthy of your visit.

The Charterhouse Causeway Bay Hotel Hong Kong is an elegant hotel, conveniently located at the edge of Causeway Bay in Hong Kong Island. The Hong Kong Convention and Exhibition Centre and Causeway Bay MTR subway stations are within easy walking distance of the hotel. The majority of tourist attractions and business areas are easily accessible within 10 minutes drive. Considering the needs of our business visitors, our hotel shuttle will take you to Hong Kong Convention and exhibition Centre during trade fair and event periods in just a few minutes. For our visitors exploring different beauties of Hong Kong, splendid shopping malls like Times Square, Hysan Place and easy transportation system like Causeway Bay subway station are a few steps from our hotel which will never disappoint you. The Gazebo Restaurant, Champs Bar, Harry's Bar and Lounge and Fitness Room 23 hours a day provides you the relaxing places to enjoy your life and escape from the hustle and speed of the city of the day. Free Wifi is available at all guestrooms and public areas are even make your stay more pleasurable....more less

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