Topic titles that are followed by (Customer Extranet) are available only to Office 365 Dedicated plans subscribers at the Customer Extranet site. Access to the Customer Extranet site requires additional credentials. If you do not have permission to access this site, contact your Microsoft Service Delivery Manager.

Select Office 365 Customer operations handbook to open the handbook. Presents a consolidated source of information and guidance on current Office 365 standard operating procedures. It describes the Information Technology Infrastructure Library (ITIL)-based operational processes that Microsoft and the customer can use to address incident, change, and release management and sets expectations on the outcomes and timelines of these processes.

Describes how to configure objects in an on-site identity provisioning system to work seamlessly with Office 365 Dedicated. Using the Microsoft Managed Services Service Provisioning Provider (MMSSPP), the provisioning process automates the most common identity-related business scenarios related to the use of Exchange Online and Lync Online services.

Describes the Office 365 change management process and procedures related to approval, scheduling, testing, and deployment of changes in the pre-production and production Office 365 infrastructure environments.

Describes the portal that enables customer support personnel to use a web browser to perform specialized administrative actions on individual Exchange Online mailboxes in an Exchange Online Dedicated or ITAR-support plan environment.

Describes the Service Administration portal which reduces work and complexity by centralizing administration tasks and simplifying processes from the customer perspective. You can get quick access to Configuration Requests (CRs), forms for standard features, farm and usage reports, and quick access to a full suite of SharePoint Online customer documentation.

Describes the Service Administration portal which reduces work and complexity by centralizing administration tasks and simplifying processes from the customer perspective. You can get quick access to Configuration Requests (CRs), forms for standard features, farm and usage reports, and quick access to a full suite of SharePoint Online customer documentation.

Describes the policies and process that govern how Microsoft and subscribers to SharePoint Online Dedicated plans validate and fulfill the prerequisites to migrate SharePoint Online users to a new domain.

Describes the App Model for SharePoint Online Dedicated, including how to create app-based solutions, Tenant admin permissions and site provisioning solution support, and common tasks involving apps and their deployment, implementation, and governance.

Describes the new technology in SharePoint Online for user profile synchronization called Forefront Identity Manager (FIM). Unlike the LDAP queries used previously, the FIM filter behavior is inclusive, so that all user objects and groups within the connected container that do not meet the FIM exclusion criteria are imported when creating the profile import connections.

Describes the People Picker control which is a central component of SharePoint Server 2010. The control provides basic functionality for finding and selecting users, groups, and claims to assign permissions on a site.

Describes the Lync Online archiving and monitoring features that allow you to connect directly to snapshots of your archiving and monitoring data on Microsoft SQL Server. This enables your organization to do its own custom reporting against the data. The daily snapshots display the prior 60 days of data. The data snapshots are read-only copies of the production databases that are recreated daily. The intended audience for this topic is SQL Administrators or database administrators who are comfortable with querying data from SQL databases.