You see the following error code and message when you try to purchase or rent Films & TV content on your Xbox 360 console. This error can also occur when you try to add a payment method to your Xbox Live account:

A purchase error occurred. Status code: 807b0191

If you get this error when you try to purchase or rent Films & TV content, you can’t purchase or rent the content. If this error occurs when you try to add a payment method, you are unintentionally returned to the screen where you add a payment option.