In certain health situations, members can work with a case manager. Case managers help provide education, support, and help with self-management behaviors, and assistance with monitoring health care needs and identifying necessary resources.

The Medication Therapy Management Program assists members who have been identified by the Plan as taking multiple medications for the treatment of certain medical conditions. The program helps members to understand better how to take their medicines safely and effectively. The Plan provides information to assist members to avoid potential medical complications related to their medicines and to help members take their medicines the way their doctor has prescribed.

Do you have health questions? Answers to your health questions are just a phone call away with the Telephone Learning CenterTM (TLC) Line. This toll-free health information line is available for members 24 hours a day, 7 days a week, where you can talk directly with a nurse.

Leaving the hospital can be an overwhelming time. Unfortunately, some people find themselves back in the emergency room after a hospital discharge. Find out what you can do to help avoid this situation with our Hospital Discharge Checklist.