Terms and Conditions

for Programs, Courses and Tours

Congratulations and thank you for choosing Humanitarian Institute.

We are committed to providing you the best training and employment support as you prepare for a humanitarian career, which is why we have prepared the following terms and conditions to protect your interests and ensure all parties understand their responsibilities.​Participants certify that all information submitted as part of the registration process is correct; participants agree to stand by the financial, academic, and conduct policies and procedures set forth below by Humanitarian Institute along with any policies and procedures of partner institutions or providers.​Humanitarian Institute suggests that you carefully read the details of the Terms and Conditions and speak to us if you require any further clarification. Please note there may be additional conditions which apply to specific courses or packages.

By participating in a Humanitarian Institute course, program and / or study tour facilitated by Humanitarian Institute you as the “participant” agree to the following terms and conditions:​Participants understand that Humanitarian Institute and its affiliated institutions and partners, in arranging these course, program and / or study tours, act only as agents. As such, neither Humanitarian Institute nor any of its employees, or persons, parties, organisations, or agencies collaborating with them, is or shall be responsible orliable for injury, illness, loss, damage, deviation, delay, curtailment, however caused, or the consequences thereof which may occur during any course, program and / or study tour.

Humanitarian Institute and their partners reserve the right to cancel or alter any course, program and / or study tour for any reason.

Course, Program and / or Study Tour Confirmation

Participants will not be confirmed in a Humanitarian Institute course, program and / or study tour until their registration has been assessed, and deposit paid.

Participants should not arrange travel (if participating in a course, program and / or study tour outside of his / her home location) prior to receiving confirmation fromHumanitarian Institute. All courses are subject to change by Humanitarian Institute.

Fees and Payments

Course, program and / or study tour inclusions are a set fee and cannot be divided or broken into segments. If a participant does not complete an online course, no refund will be provided.

We require deposit after registration which is refundable for 7 days after they pay the deposit. After the 7 days, the deposit is no longer refundable.

If the participant cancels after they have paid the full payment, only half of the payment is refundable.

If you wish to cancel less than 30 days before a course, program and / or study tour, there will be no refund given.

If you wish to change or defer course, program and / or study tour less than 30 days before a course, program and / or study tour, a $250 handling fee will be charged on top of any price changes. There will be no refund given.

Fee Changes

Humanitarian Institute reserve the right to vary course, program and / or study tour fees in the event of price rises made by partners or other suppliers. If the cost of any service increases due to price increases, tax changes or any other reason, participants are required to pay the increase when notified or may cancel a course, program and / or study tour which may result in cancellation fees, per the Humanitarian Institute refund policy.

Cancellations by Humanitarian Institute

Humanitarian Institute reserves the right to cancel any course, program and / or study tour if there are insufficient registrants (in the rare case that minimum numbers may apply) or if Humanitarian Institute determines it is in the best interest of the applicant’s safety and quality of programming to cancel the course, program and / or study tour. Humanitarian Institute is not responsible for other costs incurred by applicants preparing for a course, program and / or study tour.

Should a course, program and / or study tour be cancelled for any reason, applicants will, where possible, be offered the option of positions in other Humanitarian Institute course, program and / or study tour or a full refund on all fees paid.

Unforeseen Circumstances

Participants must understand that due to the international aspect of the study tour program, events beyond the control of Humanitarian Institute and partners may occur including the outbreak of war, civil unrest, natural disasters, force majeure and situations where a participants safety is comprised due to different customs,standards, health regulations, laws and risks than what may be accustomed to in Australia and New Zealand, and that these may require a modification or termination of participation in a study tour or the modification or termination of the study tour itself.

Students agree to abide by the directions given by Humanitarian Institute insuch circumstances as it relates to the health and safety of participants.

Release of Liability and Assumption of Risks

In organising and managing courses, programs and / or study tours for both individuals and groups, Humanitarian Institute, its partners, agents, employees, and staff give notice that they act solely on behalf of and or the benefit of the participants, on the express agreement that Humanitarian Institute shall not be liable, financially or otherwise, for the injury to persons including death, for loss of or damage to property, for accident or delay, and/or for expenses arising from strikes, weather, quarantine, sickness, government regulation, civil unrest or war, or from any act or omission of Humanitarian Institute agents or employees, and/or airline, mailservices, rail, bus company, vehicle rental entity, hotel, restaurant, or other supplier of service. By agreeing to these terms and conditions participants assume all of these risks and agree to indemnify Humanitarian Institute, its officers, directors, partners, course leaders and employees harmless for any and all liability that may arise in connection with participation in a Humanitarian Institute course, program, and / or study tour.

Humanitarian Institute reserves the right to refuse any applicant registration to any course, program and / or study tour if he or she is deemed ill-suited for the program. Important course, program and / or study tour information will be sent to the email address provided on the registration. Photographs, videotapes, and / orstatements provided by participants may be used in promoting Humanitarian Institute. Humanitarian Institute publishes course, program and / or study tour photos regularly on the Humanitarian Institute website and social media sites. These photos and videos are available for current and future participants, friends, family, and interested individuals to download, email, or print for personal use.​Humanitarian Institute shall have no responsibility for any activities undertaken by the participant outside the scope of those directly relating to the course, program and / or study tour, including activities which may have been recommended by Humanitarian Institute staff or its partners.

Travel Documents & Insurance

All study tour participants must possess a valid passport, with at least six months validity past their expected return date. Participants are responsible for any costs associated with visas, airport taxes, obtaining the proper travel documents for their trip, and changes to flight itineraries.

All participants must have valid, comprehensive health and travel insurance during the time of their study tour. It is the individual participant’s responsibility to ensure the levels of cover are adequate and that any pre-existing illnesses have been disclosed.​Humanitarian Institute provides general information on visas and visa processes if necessary; information is given as a guide only and does not constitute Humanitarian Institute providing advice on such topics. All participants should seek independent advice with regard to visa regulations and status. Humanitarian Institute is not authorised to provide insurance or make travel arrangements for participants, both insurance and travel arrangements are facilitated only with bookings and confirmations provided by authorised entities.

Humanitarian Institute require all participants to be covered by appropriate health/medical insurance prior to departure on any study tour. Participants must show proof of medical insurance prior to being able to start their study tour. Medical insurance must include in and out patient cover, medical evacuation and repatriation.

Humanitarian Institute strongly recommend participants arrange comprehensive insurance for the entire study tour duration including any pre or post travel. Additional or supplementary comprehensive insurance can be purchased separately and in most cases can be arranged in conjunction with flight bookings. All participants should review their medical and travel insurance, be aware of excess payments related to claims, understand exclusions and ensure a policy meets their own requirements. For further information and advice from the Australian Government in regards travel / health insurance, please refer to the Smartraveller website and associated guide.

Code of Conduct & Behavioural Expectations

By joining a Humanitarian Institute course, program and / or study tour, the participant assumes certain obligations to Humanitarian Institute and other participants. If an on-site course leader determines a participant fails to meet the behavioural expectations or does not abide by the Code of Conduct set out in this document, that participant may be asked to leave the course, program and / or study tour. Participants asked to leave under such circumstances will not receive a refund.

In addition to other responsibilities, as a participant you are responsible for:

Being in sufficient good health to undertake the course, program and / or study tour;

Acting in an appropriate and respectful manner towards fellow participants, and staff in accordance with the customs, laws, regulations, and ordinances of the destination country (on study tour);

While participating in a Humanitarian Institute course, program and / or study tour, it is expected that participants will abide by the following code of conduct. Violation of this code may include dismissal from the course, program and / or study tour.

Behaviour Policy

While in a foreign country, participants are subject to that country’s laws and regulations. That country may not afford the protections available under Australian and / or New Zealand law. Any participant convicted of a crime abroad can expect imprisonment and / or fines. Humanitarian Institute will not assist in legal matterscaused by a participant’s use of alcohol or drugs.​Any of the following are considered a violation of the Humanitarian Institute Code of Conduct:

Violation of the Alcohol and Drug Use Policy (see below);

Criminal behaviour or violation of local laws, including theft or vandalism;

Falsification of documents or personal records submitted to Humanitarian Institute as part of the registration process;

Any inappropriate conduct including but not limited to violation of any Humanitarian Institute policies.

Alcohol and Drug Use Policy

Participants who choose to drink alcohol are responsible for their actions at all times. Excessive drinking may be grounds for dismissal as it can affect the safety of the group, the community and / or the individual. Intoxicated participants will not be allowed to participate on any Humanitarian Institute course, program and / or study tour, and participants will not receive a refund for the missed course, program and / or study tour.

The use, sale, or possession of illegal drugs by Humanitarian Institute participants is strictly prohibited and will result in disciplinary action, up to and including dismissal from the course, program and / or study tour with no refund applicable. Any violation of the alcohol and drug policy will be taken seriously by Humanitarian Institute and may be reported to authorities where applicable.

Corrective Action

Corrective action may include but is not limited to any of the following:

Compensation: A participant may be required to pay for damages or theft;

Loss of privileges: A participant may be denied permission to participate in Humanitarian Institute course, program and / or study tour permanently or for a designated time period. No refund will be given for missed activities.

Accommodation termination: Humanitarian Institute has the authority to remove any participant from his / her accommodation and / or the study tour in the case of inappropriate behaviour. If this occurs, the student must then find his / her own alternate accommodation at his / her own expense. No refunds for accommodation payments will be given.

Dismissal: A participant may be permanently expelled from the Humanitarian Institute course, program and / or study tour. The dismissed participant will not receive a refund of any kind.

Termination of participation does not diminish or otherwise affect the participant’s obligation to make any and all payments to Humanitarian Institute.

Age

Participants must be aged 18 years or over at the time of course, program and / or study tour commencement, unless expressly agreed in advance by Humanitarian Institute (in writing). If under 18, appropriate consent forms will also need to be signed by parents / guardians. A copy of the participant’s passport or otheridentification must be submitted prior to the commencement of the course, program and / or study tour to verify age. Humanitarian Institute reserve the right to cancel a registration or terminate a placement without refund if false proof is found to have been supplied.​

Disclosure

All participants must disclose at time of registration any pre-existing or existing medical conditions (including depression or related conditions and / or eating disorders) and disabilities. Any medical conditions arising after registration and prior to study tour departure must be disclosed to Humanitarian Institute prior to departure and subsequent study tour commencement. Humanitarian Institute reserve the right to refuse a registration based on these disclosures if deemed necessary and in the safety and best interests of the participant. HumanitarianInstitute reserve the right to cancel a registration or terminate a placement without refund if false information or lack of disclosure is found to have been supplied. Humanitarian Institute is not held responsible for the administration or monitoring of any medication.

While Humanitarian Institute make every effort to establish safety conditions and risk assessment, study tour participants are advised that the general standards of health, safety and hygiene in many countries visited may not be of comparable standard to Australia / New Zealand and hence a risk of injury and illness is more probable while abroad.​Some Humanitarian Institute study tours may require a police check or criminal record check. This check shall be carried out at the participant’s expense. Some study tours may require proof that participants are clear of certain medical conditions, through the provision of a formal health check and / or certificate. This check shall be carried out at the participant’s expense.

Complaints

If a participant wishes to lodge a complaint in relation to their course, program and / or study tour, they shall first bring the complaint to the attention of the Humanitarian Institute on-site course leader or director, who will make reasonable efforts to deal with and, where possible, resolve the complaint within a reasonable time. If therepresentative is unable to resolve any serious complaint, and the participant chooses to terminate their course, program and / or study tour early, they shall provide the representative with a prior written notice. Compensation cannot be provided for early departure from any course, program and / or study tour unless extreme circumstances are found, which will be determined at the sole discretion of Humanitarian Institute. Participants agree that Humanitarian Institute shall not be liable for damages or compensation relating to any claim regarding inconvenience, disappointment, discomfort or loss of enjoyment.​

Disclaimer

While all care is taken, Humanitarian Institute does not guarantee or warrant the accuracy, reliability, completeness, currency or usefulness of information supplied or made available to participants and is not responsible for or liable in respect of any loss, damage, cost or expense suffered as a result of reliance on that information by any person.

Humanitarian Institute reserves the right to change information or material at any time without notice, including but not limited to details relating to courses, packages, study tours, admissions, fees and services.​Humanitarian Institute may discontinue, vary or make unavailable courses, programs and / or study tours contained in the www.humanitarianinstitute.com website at any time without notice. It is the participant’s responsibility to consult directly with Humanitarian Institute to confirm the accuracy, currency and completeness of information found on the website.​Please contact Humanitarian Institute if you have any questions about the terms and conditions: [email protected]​