The nature of our practice gives us unique access to best practices and strategic and tactical innovations and pitfalls across a wide range of brands, industries, and markets. We are lifelong students and are happy to be able to share our lessons and learnings with our clients.

Assess

We understand that no two brands are alike, and each organization’s culture, history, offerings, and teams present unique opportunities for us as consultants to employ different combinations of content and delivery. With this in mind, much of our work is focused on getting to know your organization. We begin by thoroughly analyzing your current efforts, results, and challenges via materials review, surveys, and interviews.

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Assimilate

Next, we identify and document the bright spots and best practices in your current systems, using them as an existing cultural “springboard” to which we will add new skills, tactics, and behaviors. In this way, new content will feel like more of an extension of existing efforts and less like the “next new thing.”

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Design & Develop

Based on the Assessment and materials review, we then intricately develop and tailor content to suit your goals, culture, teams, and products. Much of the content will come from our tried, tested and true catalog of Leadership Development and Customer Service materials and be intricately customized for your teams.

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Deploy

Once the deliverables are complete, we serve as a devoted partner in the rollout and follow-up process. We will gladly participate in test market implementation, document results, and adjust/revise programs as necessary for system-wide application.