Archives for January 2011

Do you use Quora? Should you use Quora? As we begin the new year, I felt like it makes sense to set aside some time each week to take a look at technology that is new, generating interest, or represents a step forward in the online world.

In the last couple weeks Quora has become the trendy pick as a breakout site for 2011. Traffic increased tremendously in December but then more than doubled again in early January per information released on Quora this week from Quora engineer Albert Sheu.

The bigger question is why? What will Quora do for users that can’t be addressed elsewhere? Will it provide a larger or more crediblesource of informationthan Twitter for most users? It’s been a mixed reaction so far with responses all over the board. It has even been hot enough to spawn a spoof site Cwora.

Companies that seek to expand their market reach to growing populations of customers spending time online have turned in significant numbers to search and social media as marketing channels. The world of search and social as an intersection with content marketing is quickly emerging as well.

The pro of all that attention and budget is that companies are finding increasingly effective ways to engage with customers and grow business revenue. The con is that many companies categorize half-hearted or incomplete search and social efforts as ineffective or irrelevant.

Marketers are tasked with finding technologies and communication platforms that will grow the business and keep the brand ahead of the competition. The tendency for industry media to idolize the latest digital marketing tactics creates unrealistic expectations or worse, tentative investments in tactics like SEO without actually being committed to what it takes to be successful.

One of the essential hires for companies that want to affect real change as a social media savvy organization connecting with people and communities is a Community Manager. During the social media discovery and initial learning phase, the addition of a dedicated person is often unlikely. So the tasks a Community Manager would handle are often performed by a combination of a truly competent outside agency and by multiple people within the company.

I know the right thing to do is talk about social strategy and broader level considerations before getting into the tactical details and specific tasks, but sometimes showing minute by minute examples of what a Community Manager does might be the only way to attract those that will perform the new role. Think of it as bottom up social media strategy if you have to. The more front line and middle managers that “get it”, the more powerful winning executive support will be.

Monday I shared tips on how to leverage Google to find disparate, useful resources for use with sourcing content on blog posts. Working with my new blogging partner in crime, @DFolkens, this post is an output from following that advice.

In many companies, social media efforts are managed by those in Public Relations. While social technology reaches across all communication channels in all departments, there’s an inherent fit between PR and “being social.” As Public Relations firms and the PR functions within companies try to make sense of the sheer volume of advice on “social this” and “social that” being published on blogs, newsletters, mainstream media and trade publications, I’ve used Google search to find 5 useful reports giving strategic to practical advice on how Social Media and Public Relations intersect. Enjoy:

“To be a good search marketer, you must be a good searcher.” That’s sage advice for SEO and it’s also pretty handy for any kind of content marketing.

Recently I’ve found myself offering more advice on content creation by showing some of Google’s Advanced search features in combination with other content sourcing “tricks”. Since one of the most pressing issues with content marketing is content sourcing and curation here’s a sample of those tips you might find useful:

These tips assume you’re already working in the context of a planned editorial calendar with content types, topics, keywords, promotion and repurposing identified.

Start by creating a list of your topics. Then get into audience pain points and characteristics, document types, contexts/situations for use. For example: