Help Article

What is PayPal Seller Protection?

PayPal Seller Protection is a form of protection that we provide for sellers with a PayPal account. It is available for eligible payments made through eBay and outside of eBay which involve buyers purchasing through PayPal accounts in any country. If your buyer files a reversal, claim or chargeback against you due to unauthorized transactions or for items not received, PayPal will cover the full amount of your eligible transaction and waive the chargeback fee if applicable.

PayPal Seller Protection doesn’t require additional signup. As long as you meet the eligibility criteria, you will qualify for Seller Protection automatically. To be covered for Seller Protection, you must meet the eligibility requirements stated in our user agreement. For full details about the eligibility requirements and coverage of PayPal Seller Protection, click Legal agreements at the bottom of any PayPal page, then click User Agreement for PayPal Services.

PayPal Seller Protection is a form of protection that we provide for sellers with a PayPal account. It is available for eligible payments made through eBay and outside of eBay which involve buyers purchasing through PayPal accounts in any country. If your buyer files a reversal, claim or chargeback against you due to unauthorized transactions or for items not received, PayPal will cover the full amount of your eligible transaction and waive the chargeback fee if applicable.

PayPal Seller Protection doesn’t require additional signup. As long as you meet the eligibility criteria, you will qualify for Seller Protection automatically. To be covered for Seller Protection, you must meet the eligibility requirements stated in our user agreement. For full details about the eligibility requirements and coverage of PayPal Seller Protection, click Legal agreements at the bottom of any PayPal page, then click User Agreement for PayPal Services.

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Why am I suspended from PayPal Seller Protection? How do I become eligible again? To ensure a safer transaction environment, we review all accounts and activities in our system regularly. On rare occasions, we may suspend some sellers’ eligibility for PayPal Seller Protection if there’s a higher than usual risk associated with their accounts, which may be attributed by their volume of buyer complaints, payment reversal and fraud rates.What type of proof should I submit to PayPal under Seller Protection? If you are eligible for PayPal Seller Protection , you need to provide us with the following documents: For claims of unauthorized transaction , we require “Proof of Shipment”.What kinds of transactions are not eligible for PayPal Seller Protection? To check if your transaction is eligible for Seller Protection , log into your PayPal account and view the "Activity" page. For more details about PayPal Seller Protection, click Legal at the bottom of PayPal homepage.How does PayPal Seller Protection work? PayPal will review and determine whether the transaction meets the eligibility requirements for Seller Protection . If it does, PayPal will lift the temporary hold on the funds and restore the funds to your account. Otherwise, the funds will be returned to the buyer’s account and a chargeback fee may apply.How does PayPal protect my account and transactions? If something goes wrong with your shopping order, eligible transactions will be fully reimbursed. For sellers, if the transaction is deemed eligible for Seller Protection , we’ll cover the transaction in the event of an unauthorized purchase, an “item not received” claim and other eligible cases In addition, we use the industry’s leading technologies to provide better information security. PayPal stays at the forefront of security, developing many anti-fraud technologies every year.What can I do with PayPal? Select from our wide range of payment solutions to receive payments from buyers all over the world. Accept safer payments anytime, anywhere – on eBay, through your own website, or by simply emailing an invoice to your customers. Besides our expertise in payment security, our Seller Protection protects you from any losses arising from unauthorized payments and items not received on eligible transactions.What is a chargeback fee? If you’re eligible for PayPal Seller Protection , we’ll reimburse you the full amount of the transaction and waive the chargeback fee.Why is the payment I received under review? Payments that clear payment review are automatically eligible for Seller Protection as long as the transaction follows Seller Protection guidelines.