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ShoreTel Professional Services is pleased to announce a new capability for playing back recorded calls via links embedded directly within Salesforce records. As a result of powerful integration between the ShoreTel Call Recorder and the new ShoreTel Salesforce.com Call Center Adapter (Version 4.2.2), this new capability streamlines business operations that involve customer information, call recordings, and Salesforce.com entities such as contacts, leads, cases, and opportunities by cross-linking and making them accessible in one application interface.

Please contact your ShoreTel authorized reseller for more information or for trial versions of these two applications and a chance to experience this great integrated capability firsthand.