A great article I picked up over the weekend which highlights the point that as a provider of CRM having the ability to plugin additional solutions is key, here at MyCRM we pride ourselves on being a CRM provider with a catalogue of extended product solutions.
The Article covers a discussion on CRM providers who invest significantly in functionality and usability are leaving the competition in the dust.
According a recent study by Nucleus Research, customer relationship management (CRM) providers who focus their time, energy and resources on improving usability and functionality are stepping to the forefront of the industry. These providers are making their interfaces even easier to... [More]

I recently picked up this article on Search CRM and thought it would be worth sharing as there are a number interesting points highlighted, one key point is that, it is your approach to good customer service and not a software application that is going to help you succeed.
The key to longevity in any industry is rising above the fray and becoming an enduring brand.
Silicon Valley author, investor, speaker, and business advisor Guy Kawasaki, who has worked for Apple in the past, has revealed in his new book The Art of Enchantment the three pillars that every great organisation should have in order to enchant customers and build a stronger brand.
Kawasaki shared his point of view at the AII... [More]

I recently came across this article and it brought back some thoughts of CRM implementation that had gone astray or where customer needed help in moving the right solution forward.
So Today, we are looking at data and how it can be used effectively as there seems to be so much talk about big data that many business owners are starting to think it’s a passing fad, but the truth is that it is something that is here to stay.
Just think about CRM – customer relationship management – and how it helps to determine what customers are doing and how to upsell them. What many managers fail to consider is what this actually means to the customers who are sharing their personal... [More]

Welcome to this week round up of some of the great CRM news and business articles of the week. I’ve had the opportunity to summarise some of theses but the links are included and always. It’s been quite a busy week this week at MyCRM as we have been working on the release of some of our new Social Integration tools along with a number of new platforms and solutions
This week we have 4 great articles that are all CRM related, so let us know what you think in the comments below
CRM best practices
Even companies that have had CRM systems and practices in place for years can benefit from some reminders about techniques that can turbo-charge their CRM initiative.
Hav... [More]

Again this week I have had the opportunity to browse soe of the latest news articles that relate to our industry and thought I’d continue to share a number of these as I know they are quite popular
Today we are list 3 article that cover Small Business Big data, How outsourced CRM platform are best and a case study on CRM success for DirecTV.
Do small companies benefit from Big Data and CRM?
It emanates almost ubiquitously – seeping from the internet, business applications, machine logs and data logs. Big Data can help all sorts of businesses grow, making them more profitable and more strategic. Do small businesses really benefit from Big Data?
Big Data, o... [More]

Every year, Software Advice talks with thousands of professionals looking for the right sales force automation (SFA) software for their company." This provides us with unparalleled insight into the needs of SFA software buyers across a wide range of industries.
Software Advice BuyerView: Sales Force Automation Report from Software Advice
About MyCRM
Here at my CRM we offer our customers http://www.mycrmgroup.com/customers.aspx the best solutions to help them drive business forward and gain real benefits from implementing Microsoft Dynamics CRM.
We are in our 5th year of trading as a business and have seen incremental growth year on ye... [More]