23
Oct
2015
Employing people to sit around and answer phones all the day, can be a costly undertaking for small businesses, isn’t it? That is why, to make sure that your staff is as productive as possible, many businesses nowadays are coming with the concept of phone-answering system with interactive voice response (IVR) technology. IVRs allow computers

21
Oct
2015
IVR is known as Interactive Voice Response. It is a technology in telecom industry which enables your client to interact with a company’s host system through voice recognition or by using DTMF tones as an input through keypad. DTMF is used as telecommunication signalling over analogy telephone lines in the voice frequency between telephone handsets