1) Any product brought
in for services, repairs or replacements are guaranteed for 12 months.
This guarantee does not apply to and/or failure caused by the
followings:-• normal
maintenance works such as tuning, regulation and the results of normal
wear• damage caused by
exposure to extremes in temperature or humidity which can result in
cracks, sticky, checks or discoloration in the finish• damage caused by
pest: inserts or small animals• damage caused by
products plug in other than 220V, fire, earthquake, flood, thunder light
and other natural disasters• abnormal strain,
neglect, abuse, modification or accidental damage.

2) This guarantee is
null and void if any of the following conditions occurs:-
•
failure to provide reasonable, necessary and proper care and maintenance
•
performed by improperly trained or unauthorized dealer/technician• the serial number
has been altered or removed or the piano itself has been altered in any
way from the factory standards
• in the
event that you sell the product(s)
•
product(s) used and/or shipped outside of Malaysia

3)
WAGNER PIANO SDN BHD
reserves the right to change the guarantee period without prior notice
and without incurring obligation and expressly disclaim all guarantees
not stated in this guarantee.

4) The Customer shall
be responsible to delivery & collection of the product(s) to & from
WAGNER PIANO SDN BHD.
On request, delivery can be provided by
WAGNER PIANO SDN BHD
subject to availability and the cost shall be borne by the Customer.

5)
WAGNER PIANO SDN BHD
will not be held responsible for:-
• any loss
or damages whatsoever for any product sent to us for services, repairs,
replacements or storage caused by riot and strike, fire, flood,
explosion, or any other acts of God
• any
product returns lost during transit
• any
consequential loss or undue delay in service, repairs or replacements
and reserve the right to utilize parts manufactured by other than the
original manufacturer in instances where original parts are no longer
obtainable

6)
WAGNER PIANO SDN BHD
will notify the Customer upon completion of ‘work’ by telephone, SMS or
email and will have 14 days to respond. Any product left beyond 14
days will be subject to a storage fee of RM10.00 per day.

7) The term of
payment is CASH, CHEQUE (subject to clearance) or CARD. Release of
any product shall be effected at
WAGNER PIANO SDN BHD’s
premises upon full payment of the charges and in the event that full
payment is not made,
WAGNER PIANO SDN BHD
will have the right to refuse the release of any product.

8)
WAGNER PIANO SDN BHD
shall release the product’s to the bearer of this receipt. In the event
that the receipt cannot be produced,
WAGNER PIANO SDN BHD
may at its discretion (if reasonably satisfied with the identity of the
Customer) release the product’s to the Customer. This release will be at
the Customer’s own risk.

9) It is the
condition of this contract that any product not claimed after 1 year
from the date of notification when they are deposited with
WAGNER PIANO SDN BHD
failing which the Customer is deemed to have repudiated the contract
whereupon
WAGNER PIANO SDN BHD
is entitles to take such measures as it considers necessary to dispose
of the product(s) or otherwise deal with them, with or without prior
notice.

10) In the event that
WAGNER PIANO SDN BHD
decides to sell the product(s),
WAGNER PIANO SDN BHD
is entitled to deduct from the sale proceeds any amount due to
WAGNER PIANO SDN BHD
for the repair costs, storage charges or any other amount whatsoever due
from the Customer to
WAGNER PIANO SDN BHD
in respect of the products and surplus sale proceeds after such deducted
shall be deemed forfeited by the Customer.
WAGNER PIANO SDN BHD
reserves the right to claim from the Customer any amounts which remain
owing from the Customer to
WAGNER PIANO SDN BHD
after the deduction from the sale of proceeds in the event of a
shortfall.

11) The Customer
shall check their product(s) thoroughly at the time of collection or
delivery. Any complaints regarding delivery, repair or other works must
be registered in writing to
WAGNER PIANO SDN BHD
on the same day of collection or delivery on the Delivery Order/Job
Order. No claim shall be entertained thereafter, the Customer shall be
deemed to have examined the product(s) and to have accepted them in good
condition and free from any defect.