Engage with peers through forums, and directly access certified instructors

View and understand their progress through the certification process in comparison to peers

Organizations currently employing Certification Central include American Express, American Water, Bayer, Bright House Networks, H&R Block, and Starbucks.

"Our call center management community has long been requesting self-paced training for our industry-recognized certification program," said Joy Sobhani, Professional Services Director for ICMI. "We're thrilled to provide this dynamic, interactive and completely online solution to customer service professionals."

Customer Management professionals interested in learning more about ICMI's professional certification program can visit www.icmi.com/icmicertification.

About ICMI

The International Customer Management Institute (ICMI) is the leading global provider of comprehensive resources for customer management professionals - from frontline agents to executives - who wish to improve customer experiences and increase efficiencies at every level of the contact center. Since 1985, ICMI has helped more than 50,000 organizations in 167 countries through training, events, certification, consulting, and informational resources. ICMI's experienced and dedicated team of industry insiders, trainers, and consultants are committed to helping you raise the strategic value of your contact center, optimize your operations and improve your customer service. For more information, visit www.icmi.com.

ICMI is a part of UBM (www.ubm.com), a global live media and B2B communications, marketing service and data provider.