For laptop or desktop computers, use the Chrome or Firefox browsers for Mac or Windows. (Safari is not supported at this time.)

For mobile devices, install the Adobe Connect Mobile App (for iOS, Android, and Blackberry). Note: You should be on Wifi or an LTE cell network when using a mobile device. Slower networks may not give an ideal experience. Some content, such as file downloads from inside a live webinar, are not supported on mobile devices.

Run a speedtest to check your exact bandwidth. To have a good experience, your download speed should be at least 3 Mbps.* If do not get these results consistently, please contact your ISP (e.g., Cox, Comcast, Time-Warner, AT&T, Verizon, etc.).

*Some classes may have higher bandwidth requirements. This will be noted in the product details.

For live webinars, you may cancel your registration up to 1 business day* before the live event. A $25 administrative fee will be deducted from your refund.

For a multi-class live Webinar series, there are no refunds. However if you miss a live webinar in a series, you can be enrolled in the recorded version at no charge if it becomes available at a later date.

For onsite classes:

Cancellation 14 or more days prior to the Webinar date: A $50 administrative fee will be deducted from your refund.

Cancellation 14 or less days prior to the Webinar date: 50% of the registration fee or $50, whichever is greater, will be deducted from your refund.

All refund requests should be made by placing a support ticket. Refunds normally take up to 2 business days to process.

* Although our live events usually take place on the weekend, our business office is only open from 8:30 am to 4:30 pm Pacific Time Monday through Friday.

If you need technical assistance, just place a support ticket. Please allow up to two business days for a response. Pacific Center does not have dedicated phone support. However, we do regularly schedule callbacks as needed to resolve pressing issues.

If you miss a live webinar, we may be able to offer you a recorded version of the class at some future date. Please be aware that recorded classes require the completion of a practice quiz and a final assessment to receive credit. Please place a support ticket if you miss the live lecture and allow up to two business days for a response.

Live webinars do count as participating in a Live class as you will have real time access to the instructor for questions and comments. Our On-Demand classes are recorded webinars and are counted as Distance Learning by most regulatory agencies such as NCCAOM and California Acupuncture Board. Please check with your local/state licensing agency for rules and regulations on how many Distance Learning credits you can use in your renewal process.

You may need to clear your browser cache and cookies to download an updated version of your certificate if one of the following applies:

You reported an issue with your certificate to us that required us to fix something on our end. In such cases, we will always let you know when the fix has been applied and will remind you to clear your browser cache.

You made a change to your personal information after downloading a certificate with incorrect information on it.

We are working to prevent this from happening in the future. In the mean time, here are the browser clearing directions for both of our supported browsers:

While we have done our best to migrate all the data from the previous site with no errors, the sheer volume of the task made it inevitable that something would fall through the cracks. We do apologize for that. However, we can assure you that we have complete and accurate records of everything that you did on the old site. Please place a support ticket.

Pacific Center is an authorized provider of continuing education for acupuncturists in the state of Florida. The state of Florida has special reporting requirements, so please place a support ticket if you need CEU credit in that state.

We will be updating our user profile database to store this information in the near future. Sorry about the inconvenience.

Streaming Symposium webinars do count as participating in a Live class as you will have real time access to the instructor for questions and comments. Our On-Demand classes are recorded webinars and are counted as Distance Learning by most regulatory agencies such as NCCAOM and California Acupuncture Board. Please check with your local/state licensing agency for rules and regulations on how many Distance Learning credits you can use in your renewal process.

If you are a Pacific College faculty member, an account has already been created for you on this website using your Pacific College email address. It is essential to use this account to receive your faculty discount. Please note that the password used on this site is not the same as the password you use for accessing college email, etc. If you did not receive or cannot locate the new user email that contained your lifelong learning account details, all you need to do is click the Forgot your password? link from the My Account tab and reset it using your Pacific College email address.