Reach for the stars

Let’s make this simple: GO Transit needs to increase its customer satisfaction.

Back-up

I’ve done some research and the consensus is toning toward disappointment. Now, it’s not all bad, but I’m zoning in on the negative as something to be able to improve. We all want to get better at something, don’t we?

I also asked around. My question was always something like “why do you take the GO?” Usually the answer surrounded not wanting to deal with traffic. Other answers were because people liked to get work done on the train. Others? “Because I have to, not because I want to.”

Nutshell

A lot of people are generally satisfied with their commute but not so much with the GO Transit services. A blog commenter also reminded me that GO Transit has a virtual monopoly on GTA commutes.