Terms & conditions

These terms and conditions apply to the use of this website (the "Website"). Please read these terms and conditions carefully. Your use of the Website is confirmation that you have understood and agreed to be bound by all of these terms and conditions. Spa Valley Railway may suspend your use of this site immediately if you do not comply with these terms and conditions.

The Website is communicated by and is the property of Spa Valley Railway, and all the material on this Website is subject to copyright with all rights reserved.

Use of the Website

Users may not link any other website to the Website without obtaining the prior written consent of Spa Valley Railway. Users must also not use the Website in a way which causes or may cause:

the Website or the service offered to be interrupted, damaged or impaired;

offence or detriment to any other person who uses the Website or any services offered;

Spa Valley Railway, you or any other user of the Website to be in breach of applicable law or regulation; or

detriment to any person who supplies services to Spa Valley Railway in connection with the Website.

Access to the Website is not open to persons resident in, or citizens of, any territory outside of the United Kingdom where to allow such access would require any registration, filing, application for any license or approval or other steps to be taken by Spa Valley Railway in order to comply with local laws or other regulatory requirements in such overseas territory. We make no representation that any material contained on this Website is appropriate for any jurisdiction other than the United Kingdom. The server on which this Website is maintained is located in England and the information delivered via the site is deemed to have been delivered in England.

Refunds & Cancellations

We regret that there can be no refund for ‘no show’ customers.

Cancellations notified in writing, at least four weeks before the booked date will be refunded less a £10 admin fee; shorter notice cancellations are not entitled to a refund but the Spa Valley Railway will try to re-sell the tickets.

Cancellations in writing must be sent to our General Manager here or by post:

General Manager West Station Tunbridge Wells Kent TN25QY

Steam trains

Whilst every effort is made to haul those services advertised with a steam locomotive and also our coaches as described in any text publicised there may be the need to use a heritage 1960s diesel locomotive or other carriages subject to necessity.

The Spa Valley Railway reserves the right to make such changes for whatever reason without prior notice being given.

No Offer

The Website is for informational purposes only. Nothing in the Website should be construed as an offer, invitation or general solicitation to buy or sell any investments or securities, provide investment advisory services or to engage in any other transaction, and must not be relied upon in connection with any investment decision.

No Advice

The information on the Website, including all opinions or other content, is not intended to and does not constitute financial, accounting, tax, legal, investment, consulting or other professional advice or services, but is for information purposes only.

Disclaimer

No warranty, condition or undertaking or term, either express or implied, is given that the information or opinions contained in this website are accurate, reliable or complete or as to the freedom of this site from defects, viruses, malicious programs or macro or as to the appropriateness of the content of the Website for any use which the recipient may choose to make of it. The information published on the Website is provided as a convenience to visitors and should be used for informational purposes only and is subject to change without notice. If you require additional information, you should contact appropriate Spa Valley Railway personnel.

YOU ACKNOWLEDGE THAT YOU ARE SOLELY RESPONSIBLE FOR THE USE TO WHICH YOU PUT THE WEBSITE AND ALL THE INFORMATION YOU OBTAIN FROM IT AND THAT ALL WARRANTIES, CONDITIONS, UNDERTAKINGS, REPRESENTATIONS AND TERMS, WHETHER EXPRESS OR IMPLIED, STATUTORY OR OTHERWISE, ARE HEREBY EXCLUDED TO THE FULLEST EXTENT PERMITTED BY LAW.

Save in respect of liability for death or personal injury arising out of negligence or for fraudulent misrepresentation, we and all contributors to the Website hereby disclaim to the fullest extent permitted by law all liability for any loss or damage including any direct, special, consequential or indirect or punitive damages, losses, costs or expenses and any loss of profit incurred by you, whether arising in tort, contract or otherwise, and arising out of or in connection with your access to or use of, or inability to use, the Website or use of any material on the Website even if we have been advised of the possibility of such damage. In addition, no liability can be accepted by us in respect of any changes made to the content of this Website by unauthorised third parties.

In addition, any software which may be offered by the site from time to time is downloaded at your own risk. If you are in any doubt as to the suitability of this software for your computer, it is recommended that you obtain specialist advice before downloading it.

We provide no warranty that the Website will be available at any time. We will attempt to correct all faults as soon as we reasonably can. Spa Valley Railway makes no representations or warranties in particular as to the accuracy, currency or completeness of any information contained on the Website and may change the information at any time without notice.

Copyright

The content of the Website is subject to copyright with all rights reserved. The copyright and all other rights in all of the material on the Website (including without limitation the screen displays, the content, the text, graphics and look and feel of the site) are owned by Spa Valley Railway and its licensors. You may download or print out a hard copy of such individual pages and/or sections of the Website as you may reasonably require provided that this is for private, non-commercial or domestic use only and that you do not remove any copyright or other proprietary notices. Any downloading or other copying from the Website will not transfer title to any software or material to you. You may not reproduce (in whole or in part), transmit (by electronic means or otherwise), modify, link into or use for any public or commercial purpose the Website without our prior written permission. Any unauthorised reproduction or use of the Website or the information presented therein may be the subject of prosecution, particularly for infringement of copyright. Any rights not expressly granted in these terms are reserved.

Links to External Sites

The Website may contain links to or from other websites over which Spa Valley Railway has no control. These linked sites are for your convenience only and you access them at your own risk. We are not responsible for the content of any linked sites. We do not in any way endorse the linked sites. Links to the Website may not be included in any other website without the prior written consent of Spa Valley Railway. We will not be responsible for the content of any advertising that may appear on our site nor for its compliance with any applicable laws or regulations.

Security

You should be aware that the internet, being an open network, is not secure. If you choose to send any electronic communications to us by means of this Website, you do so at your own risk. We cannot guarantee that such communications will not be intercepted or changed or that they will reach the intended recipient safely.

No Representation or Warranty

No representation, warranty or guarantee or any kind, express or implied, is given by Spa Valley Railway.

Content

While we use reasonable endeavours to obtain information from sources which we believe to be reliable and to ensure that the information on the Website is up to date and accurate, Spa Valley Railway makes no representation or warranty that the information or opinions contained on the Website are accurate, reliable or complete. The information and opinions contained on the Website are provided by Spa Valley Railway for personal use and for informational purposes only. You are solely liable for any use you may make of this information. Spa Valley Railway makes no representation, warranty, condition, undertaking or term, whether express or implied, as to the condition, quality, performance, accuracy, suitability, fitness for purpose, completeness or freedom from viruses of the content contained on the Website or that such content will be accurate, up to date, uninterrupted or error fee. Whilst we take every care to ensure that the standard of the Website remains high and to maintain the continuity of it, the internet is not always a stable medium and errors, omissions, interruptions of service and delays may occur at any time, for which Spa Valley Railway accepts no responsibility.

Changes to the Terms

Changes are periodically made to the information on the Website and to these terms and conditions and these changes will be incorporated in new editions of this site. Spa Valley Railway reserves the right to alter or amend any information set out in the Website and these terms and conditions without notice. If you use the Website after Spa Valley Railway has posted the changes, you will be bound by the new terms. You should therefore ensure that you read the terms and conditions each time you use the Website.

Trademarks

Spa Valley Railway does not give persons accessing the Website permission to use any trade mark contained in the Website. Unauthorised use may constitute an infringement of the relevant owner's rights.

Severability

If any part of these terms and conditions is, at any time, found to be invalid by a court, tribunal or other forum of competent jurisdiction, or otherwise rendered unenforceable, that decision shall not invalidate or void the remainder of these terms and conditions. These terms and conditions shall be deemed amended by modifying or severing such part as necessary to render them valid, legal and enforceable whilst preserving their intent or, if that is not possible, by substituting another provision that is valid, legal and enforceable that gives equivalent effect to the parties intent. Any such invalid or unenforceable part or parts shall be severable from these terms and conditions in any other jurisdiction and the validity of the part(s) in question shall not be affected thereby.

Assignment

You may not assign, sub-licence or otherwise transfer any of your rights under these terms and conditions.

Government Law and Jurisdiction

These terms and conditions, your use of the Website, and all matters connected with them (whether contractual or non-contractual) are governed by and shall be construed in accordance with the law of England and Wales and shall be subject to the exclusive jurisdiction of the English courts. If you access the Website from outside the UK you are responsible for ensuring compliance with any local laws relating to access.