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JOB SUMMARY: Under minimal supervision, performs specialized support tasks requiring advanced knowledge of department and district policies and procedures and of automated systems. Position requires ability to exercise individual judgment with little oversight while completing tasks.

MAJOR DUTIES & RESPONSIBILITIES

List most important duties first

Provides key support, including performance of a wide variety of specialized clerical duties involving compiling and arranging data, making computations, conceptualizing and preparing reports, processing and coding documents, and maintaining specialized and comprehensive records and filing.

Sets up and prepares statistical reports. Resolves discrepancies and may communicate with a variety of administrative and professional employees within and outside the organization.

LEADERSHIP RESPONSIBILITIES: No supervisory or direct people management responsibilities. May provide occasional work guidance, technical advice and training to staff.

WORK COMPLEXITY/INDEPENDENT JUDGMENT: Work and tasks are often straightforward, routine, structured and guided by established policies and procedures. Little, if any, independent judgment is required, outside of making basic choices in the selection and application of established methods. The job receives frequent, ongoing supervision.

BUDGET AUTHORITY: No budget development activity is required.

PROBLEM SOLVING: Decisions are made on routine matters affecting few individuals and usually within the confines of the job's own department. Specific job activities and results are typically reviewed closely. There are limited requirements for developing new ideas or changes in methods, procedures or services.

IMPACT OF DECISIONS: Follows rules and procedures. Decisions can have minimal or no impact to HISD. Errors can be readily detected, usually by the employee, and, if made, would result in minor expense for correction.

COMMUNICATION/INTERACTIONS: Information sharing - gives and receives information such as options, technical direction, instructions and reporting results. Interactions are mostly with customers, own supervisor and coworkers in own and other departments.

CUSTOMER RELATIONSHIPS: Follows through with customer inquiries, requests and complaints. Forwards difficult and non-routine inquiries or requests to appropriate level for resolution.

WORKING/ENVIRONMENTAL CONDITIONS: Work is normally performed in a typical interior work environment which does not subject the employee to any hazardous or unpleasant elements. Ability to carry and/or lift less than 15 pounds.

About Houston Independent School District

HISD provides bus service for eligible regular-education students who submit requests to their campus transportation coordinators and have them approved by the Transportation Services Department. Bus stops for most regular-education students will be located at HISD campuses that are within one mile of the student's residence, but no further than two miles. The parent or legal guardian of a student who qualifies for bus service is responsible for transportation, if needed, to the student's assigned bus stop. If a special-needs student's Individualized Education Plan requires transportation services for a free and appropriate public education, HISD provides district bus service to the closest available program that meets the student's needs. The parent or legal guardian of a student who does not qualify for bus service is responsible for the student's transportation, if needed, to the assigned campus. Discounted METRO passes are available to all HISD students. Details about these "Youth" and "Student" discounts, including schedules, are available online under "Fare Information" at www.ridemetro.org, or by calling the METROLine at 713-635-4000. For information about eligibility and bus stops, contact your campus transportation coordinator, or consult the Transportation Services Department Web site.

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