DEVELOP MARKETING SKILLS FOR THE LEISURE INDUSTRY

During this course you will learn to develop strategies to market
recreation facilities or services. The course shows you how to: Develop marketing plans incorporating PR, Advertising, Sales promotions, Sponsorship and Event Management; Manage the delivery of a service to ensure customer
satisfaction; Manage a customer database to increase engagement and return business; Manage complaints.

The viability of any commercial recreation business (whether supplying a product or a service), depends heavily upon marketing.The viability of non commercial leisure industry enterprises (eg. government funded facilities, NGO's), are also increasingly reliant upon marketing. Continued funding often depends upon a facility or service being used (being seen to serve a perceived need).

Who would benefit from this course:

Owners, managers or employees of organisations in the leisure or recreation industry including:

Sporting Clubs, Associations, Businesses

Hobby groups

Personal training business

Fitness Centres and Gyms

Night Clubs

Entertainment venues

Amusement parks

Holiday resort/spa

Museum or cultural arts centres

Lesson Structure

There are 10 lessons in this course:

Introduction to Marketing

Marketing Strategy

Media Promotions

Promotional Materials

Complaints

Managing Membership Levels

Sponsorship & Fundraising

Managing Events

Managing Promotional Activities

Market sensitive recreation services.

Each lesson culminates in an assignment which is submitted to the school, marked by the school's tutors and returned to you with any relevant suggestions, comments, and if necessary, extra reading.

Aims

Discuss marketing skills for the leisure industry.

Develop marketing strategies.

Develop skills in dealing with the media to promote an organisation or service.

Coordinate the production of different promotional materials.

Coordinate the distribution of promotional materials.

Deal with client complaints in a recreation enterprise.

Monitor membership base to ensure retention of membership.

Initiate and manage relationships with sponsors.

Explain alternative methods of raising funds for a recreation event or service.

Manage special events.

Coordinate activities designed to increase public awareness of an organisation.

Deliver approval for different promotional activities.

Manage delivery of a service by a recreation, sport or fitness organisation.

What You Will Do

Visit retail outlets to observe the marketing used for a chosen recreational product.

Conduct a market survey, of a properly selected sample of customers, using a designed survey form, and obtaining at least 20 responses.

Develop a marketing plan, based on market survey results.

Develop a promotional campaign for a chosen recreational product of service.

Write two press releases, for recreation products or services, which you are familiar with. Suggest a plan for the distribution of this press release.

Contact three different publications which advertise recreation services or products, and obtain information about how to advertise.

Interview the management of a recreation facility (or people responsible for marketing).

Investigate complaints within an organisation/enterprise in the recreation industry.

Investigate the way membership is managed in two different recreation enterprises.

Survey the membership of a recreation, fitness or sporting club, to determine attitudes towards services provided.

Interview a sample of members and leaders/staff from one of each of the following types of organisations; to determine reasons why people join these different types of recreation organisations.

Contact your local government authority, and determine any legal requirements which relate to fundraising for non profit community recreation organisations, in your locality.

Investigate the market strategies for different types of special events, in your locality.

Conduct research to determine different publications which may be relevant to the sports, recreation and leisure industries.

Interview staff or clients of a recreation facility/enterprise with the aim of developing procedures to implement improved services for a specified facility.

Go shopping. Take notice of how different sales staff communicate with you. Note the

techniques that use (verbal and non-verbal), and how effective they are.

WHY IS LEISURE INDUSTRY MARKETING NECESSARY

Marketing involves finding people who might support the services or facilities you are managing; then convincing them to provide that support; organising for that support to be acquired, and following up with them after it has been supplied.

Marketing might be targeted at the people who fund leisure facilities or services; or it might be aimed at the users.

Without funding, services can't be provided; and without users, they do not get used. For a leisure facility to be sustainable, both groups need to be aware, and motivated to give support.

Need assistance?

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Denise Hodges

Promotions Manager for ABC retail, Fitness Programmer/Instructor, Small Business Owner, Marketing Coordinator (Laserpoint). Over 20 years varied experienced in business and marketing. More recently Denise studied naturopathy to share her passion for healt

Lyn Quirk

M.Prof.Ed.; Adv.Dip.Compl.Med (Naturopathy); Adv.Dip.Sports Therapy
Over 30 years as Health Club Manager, Fitness Professional, Teacher, Coach and Business manager in health, fitness and leisure industries. As business owner and former department head fo

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