Returning Phone Orders from Hong Kong

Guaranteed. Period.®

If you're not satisfied with any item, simply return it to us at any time for an exchange or refund of its purchase price.

Examine your 3-section packing slip.

Keep the Order summary for your records.

Send the Return Form along with your returned items.

Use the Return Label on the outside of your parcel.

If you return a gift you received, please tell us the name and address of the person who gave it to you. (Providing this information will help us keep your return confidential.)

To reorder:

Send the packing slip reorder section back with your return.

For a refund:

We'll issue a credit in the original form of payment. If the original form of payment is no longer valid, the payment was made with points or vouchers from a rewards program, or if the order was a gift, you'll be issued a Lands' End gift card instead.