Hospitality & Retail Solutions

Elevating the Guest Experience with Wireless Technology

In hospitality and retail, communication is the key to customer satisfaction, helping businesses create the ideal guest experience while driving efficiencies that save valuable time and resources. In the quest to craft a better, safer experience, for both guests and employees, digital voice, data, and video communication is playing an increasingly important role. For over 70 years, ERS Wireless has been helping businesses implement wireless communication systems that help them keep staff connected, raise productivity, streamline operations and improve overall safety.

Hospitality and Retail Solutions

As the hospitality and retail industries continue to make the digital migration, intelligence-driven applications and functionality will help break down barriers by uniting workers with instantaneous communications. Ultimately, this level of seamless communications can be a central catalyst for elevated guest experiences. At ERS Wireless, we help business of all types implement wireless systems that offer instant communications and technology that allows you to communicate seamlessly over various devices – two-way radios, smart phones, desktop computers, laptops and tablets.

Today, instant voice communication is the key to delivering a quality customer experience. Instant voice communication creates efficiencies that speed response times and improve operations. Plus, it enhances worker and guest safety. That’s why two-way radios are by far the most popular form of voice communication for hospitality workers, surpassing all other forms of communications combined — including smartphones, landline phones and internet or IP voice.

Hospitality companies continue a steady transition to digital two-way radios, with over one-third of respondents already making the digital leap. Motorola Solutions’ MOTOTRBO is a complete digital two-way radio end-to-end solution. MOTOTRBO’s extensive portfolio means you can custom-build your complete solution, including radios, infrastructure, systems, accessories, applications and services designed around what you need today and in the future.

In hospitality and retail, timing is everything - but precision matters just as much. With so many moving parts and factors to consider in providing the ultimate guest experience, employees need more than just voice-to-voice communications. They need actionable intelligence and team-specific applications that help automate tasks and streamline processes. Intelligence-driven applications help improve productivity, deliver efficiency, and enhance communication across all teams.

A few of the most popular applications ERS Wireless deploys for hospitality and retail include:

Text Messaging and Alerting
Enhance productivity by connecting your radio network with your text and email system. Allow your staff to use advanced work order ticketing solutions, or simply streamline the flow of information between office and shop floor.

Work Order and Job Assignment
These applications enhance efficiency and accountability in the workplace using text-based issue management software. They can be integrated with your existing work-order management solution or can be operated as an independent system.

Alarm and Event Management
Monitor entries and exits, alert key personnel to facility or equipment issues, and escalate issues through the chain of command to ensure speedy resolution.

Indoor Location Tracking
Track your staff for improved safety, security and accountability. These applications allow you to make the most of MOTOTRBO’s GPS capabilities.

WAVE™ Push-To-Talk Application
Maintaining customer satisfaction and ensuring safety for guests and workers—all while running a profitable, efficient hospitality business—requires instant, real-time communication. The WAVE Push-to-Talk (PTT) Application from Motorola Solutions makes it all possible, allowing you to communicate instantly, without boundaries, with added intelligence and confidence. It unites all teams under one network, allowing general managers, guest services, maintenance, security, and other integral teams to stay connected through the radio system without having to use multiple devices.

WAVE extends PTT to smartphones, laptops, tablets, and PCs, so employees will always be informed and in touch, transforming the guest experience, keeping customer satisfaction at the forefront, driving efficiencies across your operation, and assuring safety and security.

Video Surveillance and Access Control
Ensuring the safety and security of guests and workers is a fundamental duty for any successful hospitality business. It is also one of the most demanding, requiring constant vigilance and heightened situational awareness. In a recent nationwide survey, workers cited video surveillance as the number one security capability used at their place of work, with three quarters of respondents utilizing it. However, a mere 8% can leverage video analytics to access vital intelligence from their surveillance videos. This represents both a major pitfall and a golden opportunity for hospitality organizations, especially as new technological advancements are revolutionizing video security, providing greater insight and visibility with far less hassle and effort. Video analytics can increase safety while also allowing staff to focus more time and effort on direct customer needs.

Avigilon: Video Surveillance and Software
Your video solutions should seamlessly integrate into your existing operations and technology solutions. Avigilon’s end-to-end HD video solutions do just that, providing built-in intelligence that makes it simpler and easier to focus on what’s important - your customers. Avigilon enables security professionals to quickly and efficiently search through vast amounts of footage, freeing up the time it would take to watch hours of tape. Deep security provides an extra layer of protection for your data. And Avigilon’s user-friendly, intuitive platform makes migration and implementation a breeze, all while providing a cost-effective, powerful, and intelligent technology solution to enhance security and ensure guest safety.

Ally: Security Incident Management Software
Ally streamlines security operations with an integrated, cloud-based platform. Through ease of use and immediate access, Ally connects your teams to all incident, dispatch and analytics information with the devices you use today.

The Ally solution also supports integration with WAVE Push-to-Talk, enabling your security team to communicate with their teams and other personnel directly from the application. Ally’s Intuitive Incident Management Solution allows you stop a problem before it starts.

Have you looked at your social media reviews lately? Chances are they aren’t so great if you are not providing an acceptable Wi-Fi experience for your clients. Whether it’s a storefront, hotel, resort, casino, or convention center secure and reliable Wi-Fi connectivity is now an expectation and an integral part of delivering a quality guest experience. Customers demand a quality of service adapted to their uses. They expect to connect, stream, watch, download, work, and play without complication and without limit. To meet that high-speed WiFi demand, hospitality and retail firms are turning to ERS Wireless.

Maintaining a secure, robust, and dependable wireless network for your properties and storefronts is easy with end-to-end broadband network solutions from ERS Wireless.

In a recent nationwide survey, hospitality employees indicated that coverage is by far the most urgent communications challenge they face in their line of work. They also listed battery life, connecting workers and teams, and device reliability as other key challenges. Fortunately, communication technologies such as Distributed Antenna Systems (DAS) can help overcome these challenges.

Distributed Antenna Systems
Today, mobile technology and social media act as the platform for businesses to promote their services and offerings for customers to make reservations and purchases through tablets and phone apps. Social media also provides customers a platform to praise or critique their experience. Therefore, the success of businesses is dependent on customer’s satisfaction and their praises for the services. If your customers can’t find a reliable signal throughout your property, then they might not be return customers. Our DAS solutions provide robust connectivity throughout your property to increase guest satisfaction ratings and loyalty, meet the needs of your workforce, and enable employees, security, maintenance, and public safety personnel to communicate everywhere in the building, even tunnels, elevators, and parking structures.

Active DAS consists of a wide network of antennas that are connected to the base station using fiber, ethernet and coaxial cabling. These antennas collect the signal from the participating carrier network and send it to the base station, where the signals are enhanced and then redistributed to deliver solid wireless coverage throughout an indoor facility or outdoor location for cellular, public safety, WLAN and wireless Internet applications. There are two types of DAS systems – Outdoor DAS (oDAS) and Indoor DAS (iDAS).

With ERS Wireless’ extensive knowledge and over 70 years of wireless experience, we can provide the seamless indoor and outdoor wireless coverage your clients deserve. We provide a turnkey DAS solution that includes system design and project management; coordination with federal, state and local agencies; RF planning and drive tests with service providers; installation and system testing; and system monitoring and maintenance.

ERS Wireless is a Motorola Solutions Platinum Channel Partner and Premier Service Partner. We offer the full line of Motorola Solutions wireless voice, data and video products, and the services to support those products. For over 70 years, we have been helping businesses and public safety agencies implement wireless communication systems that help them keep staff connected, raise productivity, streamline operations and improve overall safety. We have Indiana offices in Bloomington, Columbus, Elkhart, Evansville, Fort Wayne, Indianapolis, Kokomo and Ligonier and Kentucky offices in Lexington and Louisville.

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About ERS

ERS Wireless is a technology company with expertise in wireless voice, data, and video solutions. We have Indiana offices located in Bloomington, Columbus, Elkhart, Evansville, Fort Wayne, Indianapolis, Kokomo and Ligonier and Kentucky offices in Lexington and Louisville.