i cannot install Link. Help!

Hi all. This is my first post and I really hope you can help me.My new BB Z10 arrived today and I am super happy with it. I have been trying to install Link all day and it keeps getting to a certain point and then bringing up this message. I am stumped and just don't know what to do. I uninstalled BB Desktop Software and even that did nothing.The message that comes up is - "some of the installation files from the previous versions of the software could not be removed. Make sure that no other applications is using these files."

I have tried to plug my BB in and my computer doesn't recognise that it is connected. Help.

Re: i cannot install Link. Help!

I have tried everything now and it will not install. Had to install Link on my computer at work in order to use it. Just don't know why it will not install on my laptop at home. It is Windows Vista so maybe that's a reason?

Re: i cannot install Link. Help!

While performing some searches, I discovered this affected BOTH Blackberry Link AND Blackberry Desktop Software, so there should have been some ... link between the two.

There are many threads around, but each one refers only to one of the two softwares, but the common problems led me to understand that this is unrelated to the software package itself, but to automatic driver installation procedurescarried out by the installer (Windows INstaller)

Here's what I found:

Affected Environment: the problems shows up on Windows 7 and other Windows version machines, when installing or upgrading Blackberry Desktop Software, or Blackberry Link.

Sometimes, you have Desktop software installed and you want to install Link, OR you have Desktop software installed, it is working fine, but you need to upgrade it (automatically) to apply some software update -some Desktop SOftware updates are required to update some devices.

SymptompsThe problems shows in exactly the same way, during the final steps of installation of either Blackberry Desktop 7 OR Blackberry Link.You get a warning message saying"Some of the installation files from the previous versions of the software could not be removed. Make sure that no other application is using these files."

open the

Users\$_you_user_name\AppData\Local\Tempdirectory. You may need to choose hidden files and folders in Windows Explorer to see these

Choose to sort files by creation date, scroll to the most recent files, and look for one of these

Open your file with a text editor, and look for part of the error message "some of the installation" using the Find featureThe cursor should stop where the error occoured.If the line above shows something referring to InstallRimUsbDriver, there are good chances you're exactly in my situation.

If you DON'T find the same error I found, the line above the error message should give you a clue about what's going on, and you may want to share it on this forum, however the solution below may not be applicable to you.

Solution

Before you begin BACKUP YOUR SYSTEM AND CREATE A SYSTEM RESTORE POINT. The best thing is to have a full hard drive image. While the following steps are quite straightforward, additional problems on your system may be creating apotentially worse situation. Remember to backup your Blackberry device as well and also contacts/calendars/notes as these can be affected by the first sync after Desktop Software reinstallation.

While I'm listing all the steps I took, some of them may be unnecessary, however the uninstall/reinstall of Desktop Manager or Link software should be performed anyway, IMHO.

Uninstall Blackberry Desktop Software or Blackberry Link (I chose the "erase user data" option as well).With the device still connected, Uninstall the Blackberry smartphone driver from Control Panel / Device ManagerDisconnect the device.Open a command prompt window, and typepnputil.exe -eyou'll get a list of devices/drivers, scroll as needed and take note of the "oemxx.inf" entries regarding Research In Motion devices.(xx can be a 2 or 3 digits number)typepnputil.exe -f -d oemxxx.infto remove the entries regarding the Research in Motion devices.Chech that the operation succeded after each action.Restart system.

At this point, yoy may start reinstalling the Blackberry Desktop or Blackberry Link Software;

You may still get the error.

Now perform again the above actions regarding pnputil.exe to see if there are still Research in Motion devices appearing.

then open the

Users\$_you_user_name\AppData\Local\Tempdirectory. You may need to choose hidden files and folders in Windows Explorer to see these (you should have done this before, see above)

Choose to sort files by creation date, scroll to the most recent files, and look for one of these