Talk to us like a friend.

Just text us to manage your account, ask us questions, or send us dog pictures. It’s a real person on the other end, and we're here to help.

Frequently Asked Questions

My Account

How do I access my account?+

All of our customers manage their accounts just by texting us! It's a real person on the other end, so let us know how we can help you. Feel free to text your personal Verb line, or if you lost it, text us at (415) 915-8372.

How can I update my payment info?+

Text us and we'll send you a link to update your payment info securely. Feel free to text your personal Verb line, or if you lost it, text us at (415) 915-8372.

How long should I wait to hear back?+

We'll always try to answer you within a few minutes, but sometimes our small team can get a little bit backed up. If we take a little longer, don't worry! We'll make sure you're taken care of.

If for some reason you haven't received a response within a few hours, shoot us an e-mail at [email protected]!

If you're reaching out at night or on the weekend, please give us a little bit more time to respond, we might be with our families or River might finally be teaching André how to ice skate.

Are you a real person?+

Yep! When you text us, you'll most likely get a response from someone on our customer experience team, but we all talk to customers, so you might also be talking to one of our founders.

Managing Your Plan

How can I update my next shipment?+

With Verb Flex, we always send a text two days before each shipment so that you don't need to worry about keeping track of when the order is going to process. You can always update your shipment then, or feel free to text us sooner and we can take care of that for you.

Feel free to text your personal Verb line, or if you lost it, text us at (415) 915-8372.

How can I skip a shipment?+

If you want to skip an order, feel free to let us know and we'll check back in a few weeks! There's no charge for skipping orders and you can always text us early if you need more before we check back.

Feel free to text your personal Verb line, or if you lost it, text us at (415) 915-8372.

Shipping

Where does Verb ship?+

We currently ship everywhere in the US, including Alaska and Hawaii. We hope to offer international shipping as soon as possible!

How much does shipping cost?+

We offer flat rate shipping for $3.95 – this means that the more you order, the more you save on shipping!

How long does shipping take?+

Shipping takes on average 3-5 business days! Orders placed between Friday and Sunday will ship out the following Monday.

I never received my shipment+

If your shipment never arrived, shoot us a text and we'll try to get it resolved ASAP!

Verb Flex Perks & Benefits

With Verb Flex, we send you a text each month 2 days before your shipment so you can just reply to:

Change flavors and quantities

Skip any orders you don’t want

Ask us to schedule your orders at a different time

Tell us a joke

Plus, you always get 10% off because, well, we’re all friends now

How can I cancel?

To skip orders you don’t want or to cancel entirely, just text us back at your personal Verb line or at (415) 915-8372.

By the way, it's totally free to skip orders, so you can always tell us to check back at a later date if you’d like. You can also place one-time orders at any time by just texting us.

If you are planning on canceling your Verb Flex membership, we'll miss you! Please let us know if there's anything we can do to improve your experience with Verb. Thank you so much for being a part of the Verb community — it means the world to us that you gave it a shot.

Enjoy this picture of one of our favorite Verb pups, we hope it brightens your day!