WP Hero is a global WordPress & WooCommerce support company. We specialize in helping individuals and small businesses run successful, engaging websites. We will fix, update, optimize, backup and improve your site.

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If you aren’t happy with our service we’ll refund your money. No questions asked.

Frequently Asked Questions

Do you really offer unlimited Support?*

Yes, our Managed Woo and Ultimate plans come with Unlimited Support. Simply put - you can give us any task - we don't limit our support to "small tasks" or "30 minutes". Our only limitation is the number of tasks you can have active at any one time. Custom Development ( custom coded solutions is also available on our Ultimate plan).

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What's the difference between Support and Custom Development?

Custom Development is available on your "Ultimate Plan". A general helpful rule is that if a solution involves creating custom PHP coding then it falls into the "Custom Development" bucket. Just send in your request and we will let you know if Custom Development is required. In the vast majority of cases it's not and if only a small coding change is required we are happy to do that.

Do you offer SEO?

We don’t offer search optimization as part of our service. But we will happily install great SEO plugins and give you advice on how to use them effectively. SEO is a long process with slow results and becoming more difficult as paid advertising increases in importance. Therefore we think you’re better off focusing on content and spreading your presence through your website and social media. That’s where we can really help you.

Are your free plugins licensed?

Yes of course! All of our free plugins are fully approved and licensed by the developer. We can offer these plugins as part of our service because of our bulk purchasing power.

Do you offer refunds if I don’t like the service?

We’re confident that you will love our service and wonder how you ever lived without us! But if for some unimaginable reason you would like to cancel the service, we offer a no quibble refund within the first 30 days. Refunds after that are on a pro-rata basis.

Do you really guarantee a 3 second load time?*

The simple answer is yes! But we will need you to work with us and possibly amend elements of your design in order to optimise your speed. The 3 second guarantee is applicable to your homepage - or designated main landing page. As long as you are willing to amend the site according to our suggestions we will get your speed under 3 seconds.

Is my data safe?

We look after websites that are processing hundreds of thousands of dollars in sales every month. We take the safety and security of your data very seriously. This is one of the reasons why, unlike some other web support services, we do not use sub-contractors. All work is undertaken by direct employees in our in-house development center.

What does performance tuning include?

Any successful e-commerce store must operate an efficient and fast loading website. We are happy to help optimize your website to ensure that it loads and renders as fast as possible. Every website is unique and therefore our solution varies from site to site, but it usually includes optimizing caching, finding time hungry plugins and reducing render blocking code as much as is possible (depending on site design).