My sister is 86. She had Windows 7 and is now unable to cope

Customer Question

My sister is 86. She had Windows 7 and is now unable to cope with Windows 10 .You offered me a free update to Windows 10. You told me that if I was not happy I couldgo back to Windows 7 . I stayed with Windows 7 which does all I .require.Is it possible for my sister to revert to Windows 7? If so and at what cost?. I am 88 and live 130 miles from my sister.

Click on the Start button (which is the windows logo icon located at bottom left of computer's screen), then click on Settings (or click on the gear / wheel icon.); (Or press at the same time the two keys Windows logo and i on the computer's keyboard, then the Settings window should open.)

Then click on option Update & security.

Then click on option Recovery.

Then there, select the option to go back to your previous Windows version, if available, and continue.

- Note: This option is only available for 10 days after you've upgraded to Windows 10.

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