They had the exact car we were looking for and the price was great. They made the whole sale process easy and quick. Dealership is new and clean with a great waiting area. And when we picked the car up it was spotless.

Consumer Review

Newest Car I've ever owned

by MommaBear from Fort Wayne, IN

January 8, 2019

This car meets all my standards & beats my expectations. I've never owned a car with as many bells & whistles as my 2016 Ford Focus. I have a family of 5 and I thought at first it might be to small bc our family is tall & big boned height ranges from 5'11" to 4' tall. We're all very comfortable together in the car. It has so many bells & whistles I'm still figuring everything out the car has to offer lol. It is a very reliable car, great on miles, great on gas I filled up for $17 I was so excited about that. I'm very happy with the car and everything it has to offer.

I took my car to Kelly Ford for service today. Oil change, tire rotation etc. Brian and his staff took care of it very efficiently. He explained everything and made sure I was informed of the progress. I will definitely be returning to service my vehicle.

Consumer Review

Sweet ride

by rkhonda from Pleasant view, UT

January 8, 2019

We love the comfort and all the bells and whistles
My husband likes the twin turbo for speed
I love the heated seats and park assist

In the past I have leased 3 Ford vehicles from another dealership. This showroom at Kelly Ford is state of the art, very impressive. I loved the vintage vehicles on display. I went in with a friend who was in the process of purchasing a vehicle, I had no intentions of purchasing one myself, but I did the next day and couldn't be happier with the service and the whole experience I had at this dealership. Bruno Caetano was my sales person who did a great job, and made the experience stress free. I will definitely recommend Kelly Ford to friends and family who are in the market for a new vehicle.

Consumer Review

Reliable and Enjoyable so far

by escapedriver from Regina, SK

January 1, 2019

Bought this vehicle used about a month ago to replace a vehicle I had totalled. It is fun to drive and has lots of space and is comfortable. Looking forward to driving it as long as I can

Brian is the best you guys better hold on to him and add Ambrose to that. And the first come first served is great Thomas C Mannetta

Consumer Review

IT'S A GOOD WORK TRUCK

by VINNYPIZZAGUY from BAYRIDGE, BROOKLYN

June 23, 2018

THIS IS MY WORK VAN-- I HALL FOOD AND STUFF AROUND-- ITS GOT GOOD AIR CODITIONER AND GOOD MILAGE FOR STOPGO TRAFFIC IN BAYRIDGE--I GOT NO COMPLNTS ABOUT THE VAN--GOT 80000MILES ON IT ALREADY GOOD TRUCK

Our family just had the best time buying a Ford F-150 Lariat and I wanted to make sure I gave credit where credit was due.
(1) Wonderfully Communicative - Jason Lehner, the delearship manager, was amazing. Since we know little about cars but wanted to venture into truck ownership, we turned to a relative who is 1000s of miles away for help. This didn’t phase Jason at all. He answered every text, email and call with care and worked effortlessly with someone he never met in person. My relative is a bit of a hard cookie to crack so we were all impressed at how Jason was able to navigate the rapid fire questions and concerns.
(2) Stellar Price - We did approach other dealers but Waterford Ford simply offered the best price for our custom order. We feel like we walked away with an fantastic price for a brand new 2018 custom Lariat order.
(3) Straight Shooter - Jason never tried to sell us something for the sake of selling. We didn’t feel overwhelmed with the options or that we were making a mistake by not buying an additional feature. He was polite, listened and ensured we were comfortable with the order BUT we never felt pressured to take on more.
The best part was when we finally went in the sign papers! Michael O'Brien, the manager emeritus, saw that I had kids in tow and offered to have the car sent to our home since we couldn’t bring it back on the same day. It made my life so much easier! Seriously. That small gesture made my year. And now I have a gorgeous new ride.

Consumer Review

Versatile SUV

by GradyE from Cleburne, TX

January 7, 2019

Very comfortable, good performance, nice amenities. Having had the previous version of Sync, the Sync 3 on this model is MILES ahead in user-friendliness and options. The vehicle is very quiet on the highway and excellent on road trips. Very happy with the purchase!

mike obrien is the best hands down. no bs just the best price and that's it!

Consumer Review

Excellent All Around Vehicle

by NASCARMAN18 from Richland,WA

December 27, 2018

I could not be more pleased with my purchase of this vehicle. I bought this SUV new on December 28,2017. Here are my observations after 1 year and 9,527 miles.
Vehicle: 2017 Ford Edge SEL.
Options I chose: All-Wheel-Drive, 2.0 Ecoboost engine, Blue Jeans Metallic exterior, Ebony leather interior
The good: A lot of feature content on the SEL trim. Mine has leather seats, heated front seats, power driver & front passenger seats, heated steering wheel, fog lights and much more. The interior is very comfortable and VERY spacious. I am 6 ft 6 in tall and I have plenty room to spare in both the front and rear seats. One of my big reasons for choosing the Edge over other SUVs was how spacious it is. The ride on both the highway and in town is excellent and the cabin is very quiet even at 70 miles per hour. Cargo space is generous and the 2nd row seats fold down which is helpful. The gas mileage is acceptable for a mid size crossover. I average 21 mpg and on the few road trips I gone on, I've averaged 26-27 on the highway. The All-Wheel-Drive system works great in snow. The AWD is intelligent meaning that there is no button to push or dial to turn when AWD is needed, the car senses the road conditions and activates AWD when appropriate. The build quality and reliability has been top-notch so far. The size is perfect for driving around town and driving on the highway.
The Bad: Value for the money. If you buy the Edge brand new, the price is very close to that of an Explorer or other 3 row vehicle. To add onto it, the resale value is mediocre at best. I looked up the trade in value the other day and it's quite low considering how much it costs new. I'm not planning on selling it anytime soon so this isn't an issue for me but if you like to trade often, this will be a downer.If you need three rows of seats, the Edge isn't the vehicle for you as there is no three row option, which is great for people like me who don't want or need a 3rd row of seats.
Verdict: The Edge was a great choice for me , I very satisfied with it and I hope to own it for a long time. This is my 2nd Ford Edge, the first one being a 2011 SEL that I traded in after 22,000 miles for a pickup truck in 2013. I have observed that the 2017 is an upgrade from the 2011. The car I traded in to buy the '17 Edge was a '13 Subaru Outback 2.5i Limited. The Outback was a very good reliable car(46,000 miles with no issues) but it wasn't quite as comfortable and spacious as my Edge is. I would certainly recommend the Ford Edge to anyone looking for a practical,spacious,comfortable SUV.

Fast, professional service at reasonable prices. They have a great waiting area with snacks and wifi, so that's a win. Definitely recommend this dealership and their service department.

Consumer Review

Best Interior Design

by Jill from San Diego, CA

January 12, 2019

This truck is perfect. On the outside, it’s sleek and good looking, and it drives great, with better brakes and acceleration than my last car which was a minivan. The inside of this truck is everything I want, it has nice features like a touch screen that’s easy to navigate, but also an array of buttons so you aren’t stuck relying on a less responsive screen. The seats are large and comfortable and the interior is enormous.

Shawn from the service dept is the best. He has been helping me out for years. I wouldn't go anywhere else. He always does a great job keeping my vehicles running well.

Consumer Review

Love my Ford Edge

by Jupiterkaren from Jupiter florida

January 5, 2019

Great comfort front and back seats. Display is large enough to see while driving without taking eyes off road to focus....navigation awful. Takes me past places I am looking for, when I use voice commands it calls wrong people, also some buttons so small you really need to make sure you get familiar with vehicle so you can press when needed. Once in a while I detect a hesitation with the tranny, but then it picks up speed again. Trunk one button great feature, twice I stood by it with keys in hand and it started closing on me, I lived. Yes great vehicle. I feel secure and comfortable.

They've always been super nice and helpful. They're not pushy when they think something needs to be fixed. The waiting area is pretty awesome too! Stocked with a variety of snacks, a soda machine and hot beverage machine...they even had Dove hot chocolate! This is my go to spot for getting my car fixed!!

Consumer Review

Solid purchase for family

by JB1 from Morgantown

December 18, 2018

Room and safety for family. We have two kids both with car seats and there is plenty of room. All wheel drive works in snow (WV winter tested). Plenty of cargo room. Can handle four adults comfortably as well. A bit pricey out of dealership, but hope it lasts to make up for that.

Charlie answered emails, made time to answer questions. Researched options and had a good understanding of what I was looking for to fit my choices and main objective for the purchase.

Consumer Review

Stylish and well appointed sedan

by SuneelN from Grain Valley

December 27, 2018

I love how thoroughly it is designed with lot of attention to detail. My kids love it! I like the plug in feature. The EV battery takes away most of the trunk space which is a significant disadvantage. Shark fin antenna would have complimented the car better.

When the 2019 Mustang "Bullitt" was announced, commemorating the 50th anniversary of the famous movie of the same name, which had one of the most famous movie car chases with Steve McQueen driving his '68 Mustang in the beautiful "Dark Highland Green", I placed my order with sales rep. Harry McDougall. Because of Ford's odd methodology of allocating special vehicles, Harry and the dealership worked very hard to obtain this limited-production car for me. He was just as excited about it arriving at the dealership as I was! Everything, including the paperwork, went smoothly and the car is well worth the wait. This is my eighth Mustang. The first was a '69 coup, which was also my first new car, so this is also my "50th anniversary" for Mustang ownership. I have bought many different cars at Jannell over the past 30 years and, obviously, have had great experience here and can highly-recommend the sales, service and parts folks; and the management must be doing something right, too! Thanks Jannell Ford.

Consumer Review

Same 6.4 failures yet consumer pays for it !

by Ford 6.4 garbage from San jose CA

December 11, 2018

Factory issues with 6.4 with every truck but yet comsumer gets screwed and has to pay for the all the repairs needed . I need a new motor . I think at this point I will install a 12v cummins .Why would I put the same piece of xxxx motor back in truck . Makes no sense to put another motor that will fail . I will not pass it on to some other consumer as the dealer did to me .

Just bought a car from Jannell and had a great experience, from sales to service. They have made my experience pleasant . Rob Sylvia went above and beyond to make sure we were 100% satisfied. There was no pressure to buy and he was excellent with explaining all our options and helping us decide our best option. After the purchase he came in on his day off to make sure my car was detailed and ready when he told me. He was patient and showed me all the options in my new car and helped me sync my phone. He was awesome!

Consumer Review

Very powerful and quick for a 3 ton people mover

by Fourfun1 from Boerne, Texas

July 25, 2018

If you want or need a large SUV that gets great gas mileage and carries lots of gear and people, this Ford will do the trick. The Limited model comes nicely equipped and will garner lots of compliments from your passengers for both room and comfort. Ford is getting closer to perfecting this model.

In my experience buying a car has always been a pain, they made it easy. From start to finish they explained the entire process, and kept me informed along the way.

Consumer Review

What a Awexome Deal i Got

by Minr1356 from spencer

January 9, 2019

I am 100% satisfied with my purchase also my salesman has 110% helped me with any issues since my purchase I would totally recommend any one to this sales place. I have already gave my salesman business card to a couple of my friends

I had been searching for a particular Ford Transit and although Jannell didn't have one on their lot, they persisted in finding me the vehicle I asked for, even though they got it from another place. Janice did her research and found some cars, then Rob Sylvia, a wonderful sales rep, went out of his way to make sure I was happy with the car. I highly recommend Rob; I was treated fairly and kindly along the sales process. When I picked up my car, it was clean and ready for me. The only nit pick was with the finance piece of the transaction - took a long time to process paperwork, etc. But otherwise, all good!!

Consumer Review

Most reliable car I have owned.

by Joe C. from Elyria, Ohio

January 10, 2019

This truck has so much leg room. The panoramic sunroof is so amazing. Very pleased with this vehicle and would highly recommend it to anyone.

I appreciated the knowledge, professionalism, and kindness from Harry McDougall and Joanne Hudson in taking care of all aspects of buying my 2016 Ford Fusion. I highly recommend this dealership.

Consumer Review

Most dependable and useful vehicle I’ve owned.

by Fdcbugle from Woodbridge,va

January 11, 2019

Lots of room for anything. Interiors are comfortable and clean. The v8 has ton of power and it sounds like a dream. Not bad on gas considering it’s a big truck. Can tow just about anything, and comfy enough to put my two toddlers in it every day.

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