Spheris
has developed a national and global network of transcription resources
connected and managed with an advanced Internet-enabled workflow
monitoring system. This unique approach is optimized for customers
with large, high volume transcription needs requiring a capacity-rich
partner that can accommodate millions of lines of transcription
with speed and accuracy. Ideally suited for IDNs, multi-facility
health systems and large clinics, Spheris
meets the transcription needs of single departments, multiple
departments, or entire healthcare organizations. We are dedicated
to providing timely, accurate medical transcription services with
guaranteed turn-around times. Spheris
uses state-of-the-art network technologies for secure access,
and can install digital dictation systems or make use of your
current dictation system to transmit critical patient medical
information. Whatever your transcription needs may be, Spheris
can provide the solutions that you need.

Customer Integration

Spheris
knows that different healthcare organizations have different transcription
needs. That’s why we insure that our system integration meets
the specific requirements of each customer.
Spheris’s dedicated team puts a significant amount
of resources into communicating and interacting with our customers
to provide custom-tailored solutions that address all areas of
medical transcription practices. The main objective is to minimize
or eliminate any disruption or change of procedures for your physician
users. For example, the voice prompts in the new system will emulate
those already in use, so the doctors will not have to change the
way they dictate now.

Spheris
assigns a specific installation team to each customer to work
closely with key members of your organization during the implementation
phase to keep them informed of what to expect and when to expect
it. Spheris believes
in comprehensive customer service, which will continue long after
system integration and implementation are complete.

The Spheris system has been designed as a seamless
application to provide a complete information processing solution
to the health information management department and to integrate
the digital report as part of the electronic patient record. The
Spheris solution will
integrate with systems already in place. In these cases, the
system may be integrated with these existing or planned systems
by use of the Health Industry Level 7 (HL-7) interface standard
via our gateway interface engine. The HL-7 standard currently
addresses the interfaces required to send or receive ADT data,
orders, results, and billing data.

Network

Spheris
leverages the latest technological advances to provide both voice
and data handling capabilities. Our secure network provides a
single source solution that covers the full range of medical transcription
needs. Dictated information travels through protected data lines
to an expert MT, who completes the transcription process and returns
the document as soon as it is final in electronic format over
the same network lines. Internet capability is a vital segment
of our technology, and Spheris
uses it effectively to complete your transcription requirements
in the most efficient manner possible. We make sure that your
data is secure by meeting HCFA’s Triple DES encryption requirements,
and through constant review of technologies to maintain the security
of our network.

Resources

Spheris
employs only the most qualified and experienced medical transcription
(MT) professionals worldwide, many of whom are certified and members
of AAMT. In the United States, our expert transcriptionists work
from home-based workstations via our virtual private network (VPN),
a technology that assures that all medical information is being
routed over a secure communications network.

Spheris
follows standards established by the AAMT to insure a high accuracy
rate for all transcribed reports submitted to your healthcare
organization. It is our service and dedication to your success
that distinguishes Spheris.
We proofread our documents from the dictated voice, allowing achievement
of the highest possible level of accuracy. Spheris
maintains a rigorous quality assurance program, which includes
one of the highest proofreader to transcriptionist ratios in the
industry. Spheris utilizes Certified Medical Transcriptionists
(CMTs) in most key management and training roles. In addition,
American Association of Medical Transcription (AAMT) guidelines
and practices are implemented and utilized whenever possible.
We exceed expectations by delivering superior service and accuracy.

Performance

Spheris’s
national network allows us to provide transcription service 24
hours, 365 days a year to meet all hospital turn-around-time (TAT)
requirements, and quickly return documents whether the report
is needed in two hours or twenty-four hours. Our use of the latest
technology means that no intervention is required on the part
of your staff unless report progress needs to be determined. Use
of secure network lines for both data and voice means that as
soon as dictation is completed and sent, an expert MT begins work
on the transcription. The completed report is returned to your
facility in electronic format within the predetermined TAT. Spheris
is the industry leader in achieving reliable turn-around-time
results – just ask our customers!