Placing a Request

Before you place an Interlibrary Loan request, please search Discover to make sure that your material is not available at any of the Massey libraries, or via BONUS+. If your material is available at another Massey library, please use the Inter-campus loan service form to request it.

Methods of Payment

How Long Will it Take?

Articles usually arrive within 1 week.

Books available within New Zealand or Australia usually arrive within 1 - 2 weeks.

Books requested from overseas will take longer, and delivery times can be difficult to accurately predict. If your request is not available within New Zealand or Australia, we will contact you to advise of delivery times.

Urgent Requests

Urgent requests are actioned within 24 hours, Monday to Friday, excluding public or University holidays.

Articles available within New Zealand or Australia can generally be obtained within 24 hours.

Articles available from other overseas libraries may take longer.

Books will be requested immediately if available within New Zealand or Australia, but delivery times may vary. If your request is not available within New Zealand or Australia, we will contact you to advise of delivery times.

Helpful Hints

Include your source of reference (e.g. database).

Provide as much detail as possible.

Use a separate form for each request.

Return or renew books before the due date.

Some books obtained from overseas, all theses and complete journal issues may only be used within the Library.

Copyright

The University complies with the provisions of the Copyright Act 1994, and its license with Copyright Licensing Ltd.

A copy shall be made only for the purposes of private study or research.

Materials obtained through Interlibrary Loan may not be reproduced in Study Guides or placed in the Short Loan Collection without the copyright holder’s permission.

Only a single copy will be made of the same article or part of a whole work.

Up to two articles from the same issue of a journal can be requested, if these relate to the same subject matter.