Q: Why do you want so much information when I take a class, particularly social security
number and birth date?

A: We have the names of several hundred thousand current and former students in our
computer system. If we duplicate you, or put your information under another person,
or add another person’s information to you record, your transcripts and bills will
be wrong. For those of you that take courses to keep up your professional licenses,
or because of a court order, accurate reporting is essential.

Q: How do I pay? Are there payment plans?

A: Tuition is due in full at the time at registration. There are currently no payment
plans available. We will accept cash, check, money orders, and credit/debit cards
(VISA, MasterCard, Discover or American Express).

Q: When I register, will you be sending me a confirmation?

A: Yes, you will receive confirmation either by mail or email.

Q: How do I get to my class?

A: Iowa Western Continuing Education classes are held at our centers in Atlantic,
Clarinda, Council Bluffs, Harlan, and Shenandoah. Click on Driving Directions for map.

Q: Do I have to park in a certain parking lot?

A: There is ample parking available at our Atlantic, Clarinda, Harlan, and Shenandoah
Centers. On the Council Bluffs Campus, ample visitor parking is available at Looft
Hall. For Continuing Education classes in other buildings on the Council Bluffs Campus,
you will be sent a parking pass and directions on where to park.

Q: Do I receive a certificate of completion?

A: Most Continuing Education programs acknowledge student completion with a certificate
of completion. You must have satisfied the conditions of your class, i.e. pass exams,
maintain an acceptable attendance record and paid your class fees. If your employer
requires a certificate of completion for tuition reimbursement, a certificate can
be issued.

Q: How do I get a transcript of the classes I’ve taken through Continuing Education?

A: You may contact the IWCC Continuing Education office at 712-325-3255 to request
a transcript.

Q: What kind of credit can I receive?

A: All Adult Continuing Education Classes are non-credit courses. They are not eligible
for college credit toward a degree. Some Continuing Education courses do qualify for
CEUs (Continuing Education Units). These are recognized by professional organizations
toward maintaining necessary credentials.

Q: What are Continuing Education Units (CEUs)?

A: Continuing Education Units are defined as 10 hours of participation in a Continuing
Education non-credit class, course and program. CEUs are recognized nationally as
a measure of training and are often required to maintain professional license or certification.
The college awards a certificate of completion indicating the number of CEUs earned
for individuals who successfully complete a class, course and or program.

Q: Does Continuing Education offer classes for credit?

A: Continuing Education does not offer classes for college credit. Visit www.iwcc.edu or contact the Iowa Western Office of Admissions at 712.325.3277 or admissions@iwcc.edu for information on credit classes.

Q: Why do classes get cancelled? Will I be notified?

A: Unfortunately, when too many people wait until the last minute to register classes
may be cancelled. You will be notified by email and/or by phone when a class you are
registered for cancels. To avoid disappointment, please register early, and encourage
your friends to take a class with you!

Q: What happens in case of bad weather and/or emergencies?

A: The Continuing Education staff or instructor will contact you if classes cancel
due to inclement weather or instructor emergency. It’s important to have all of your
current contact information on file.

Q: My class was cancelled. How do I get a refund?

A: If your class is canceled, the office will contact you. If you paid with credit
or debit card, the refund will be processed by the IWCC Business Office, and you’ll
receive a refund check in the mail. If you paid by check, cash or money order, the
refund will be processed by the IWCC business office, and you’ll receive a refund
check in the mail. This may take between 10 to 14 days.

Q: What is the refund policy for Continuing Education courses at Iowa Western?

A: You may cancel your registration 24 hours prior to the start of class and receive
a 100% refund. If you do not cancel at least 24 hours in advance, you will still be
responsible for the amount owed.

Q: How can I become an instructor?

A: We are always looking for new instructors. If you have lots of enthusiasm, please
email us at ce@iwcc.edu.

Q: How can I submit an idea for a class?

A: We are always looking for new course ideas. If you have a great idea, please email
us at ce@iwcc.edu.