H.I.S. Automotive Service was established in 2012 and has been providing Roseburg and the surrounding area with quality automotive repairs ever since. This RepairPal Certified shop features a team of highly trained technicians who are equipped with the tools and diagnostic equipment necessary to perform a wide range of repairs. These repairs can range from minor and major mechanical repairs, to check engine light diagnosis and repairs, as well as your scheduled maintenance needs. This work is backed by a 24-month / 24,000-mile warranty for your peace of mind. Our survey of their recent customers revealed a group who describe the team here as: “friendly”, “knowledgeable”, “great”, “professional”, and “excellent”. A local shuttle service, early bird drop off, and a waiting area with wireless Internet are available for your convenience.

Details

Auto Repair Experience

David Gibson, Owner

Established 2012

2 Auto Repair Mechanics on Staff

14 Years of Car Repair Experience

Specialties

AC/Heating

Check Engine Light

Diagnosis

Oil Change & Lube

Scheduled Maintenance

Service & Repair

Timing Belts

Amenities

Car Delivery

Car Pickup/Dropoff

Early Bird Dropoff

Gas/Diesel

Military Discount

Service Guarantee

Shuttle

Wireless Internet

Makes We Serve

Acura

Buick

Cadillac

Chevrolet

Chrysler

Dodge

Ford

GMC

Geo

Honda

Hummer

Hyundai

Infiniti

Isuzu

Jeep

Kia

Lexus

Lincoln

Mazda

Mercedes-Benz

Mercury

Mitsubishi

Nissan

Oldsmobile

Plymouth

Pontiac

Ram

Saturn

Scion

Subaru

Suzuki

Toyota

Volvo

Reviews

Overall Rating

28 Verified Reviews

by Michael - Verified CustomerDecember 02, 2016

Thanks

by Ryan - Verified CustomerDecember 02, 2016

Dave has always been very helpful in explaining the process of the repairs and what to expect, so there are never any surprises when the bill comes.

by Jeanie - Verified CustomerDecember 02, 2016

Dave is very pleasant and personable. He explains what is needed to be done to my cars and offers help in deciding what is the best options at the time and doesn't pressure me in any way.

by Zac - Verified CustomerDecember 02, 2016

Oil change on 2015 Toyota Camry. Everything was done correctly and on time. Not much else to ask for on an oil change

The work was completed quickly and the service was friendly, but the prices were about twice what I expected them to be and it wasn't until I went to pick up my car and looked on the receipt that I saw that the part the shop used was refurbished. They never told me that - neither on the phone after diagnosis of the problem, nor in person when I picked up my car. That feels deceptive to me.

Also, everywhere else we have lived and had work done on our cars they have only charged a diagnostic fee if we decided not to actually have the work performed. However, H.I.S. charged me a $46 diagnostic fee, without informing me that it would be in addition to the cost of the repair! Yes, I could/should have clarified this before having the work done, but, again, it still feels deceptive to me as a customer. I feel like H.I.S. took me for as much money as they possibly could and I will not be returning to the shop.

by Sheri - Verified CustomerAugust 31, 2016

My experience was great. I dropped my car off and by the afternoon I had a very reasonable quote. By the following afternoon I had my car back running better than it had in two years!
Thank you Dave and your staff for giving me the freedom to leave town!

by Paul - Verified CustomerMay 20, 2016

Great shop.

by Kim - Verified CustomerMay 19, 2016

They got the work done quickly. Everything works well! Very pleased with the work and the people!

Nice job. I got my car back the day after it was towed there, alternator replaced, and a nice warranty.

by Fred - Verified CustomerMay 04, 2016

I took my car in there a few weeks ago for him to check and his guy had done it. His guy came up with all of these things wrong with it. I don't think those things weren't wrong with it. I'm not going back anymore.

by Sherri - Verified CustomerApril 29, 2016

They went above and beyond to make sure things were right with my vehicle as well as taking me to work and picking me up at the end of the day.

They put you at ease and know what they are doing. We know we can trust them to identify the problem and resolve it.

by Peter - Verified CustomerApril 21, 2016

It was friendly knowledgeable service. Dave goes the extra mile for people.

by Robert - Verified CustomerApril 21, 2016

They went through and identified a couple of things and told us what could be done before we sold the vehicle. They just did the brakes for us.

by Stephanie - Verified CustomerApril 19, 2016

The customer service was great. They were very professional and very nice people. They did a good inspection of my truck. They told me about problems that other places couldn't see.

by Sharon - Verified CustomerApril 18, 2016

They are excellent people. They treat you right. They do not screw you over like everyone else. They are good people. I can recommend anyone to them and they would take good care of them. Anytime I need to go out of town, I show up there and take care of my rig and tell me that I'm good to go.

I have been there one time and I was not satisfied at all. It is still incomplete. I only have twenty out of twenty-four lug nuts I paid twenty bucks for. I am very dissatisfied with both the customer service and the work.

by Phil - Verified CustomerApril 06, 2016

I can always guarantee that what they do for me is above standard and below cost. If there is a way that they can save me money, they do so. I have gone in there and they quoted me a price and then the bill was far less than they quoted.

by Mac - Verified CustomerMarch 14, 2016

Dave and DJ are always there to help with a smile. they tell you what you need and don't try to sell you anything more. Good old fashioned honest repairs.