Study mode

Access to Higher Education prepares people without traditional qualifications to study at university. These courses are delivered by colleges in England and Wales and are also available in a range of subjects.

Advanced Apprenticeship

An advanced apprenticeship is equivalent to two A-Level passes. An advanced apprenticeship work towards work-based learning qualifications such as an NVQ Level 3 and allows entry to a Higher Apprenticeship and a Degree Level Qualification.

Apprenticeship

An apprenticeship is a program which allows a person to learn a craft or trade through hands-on experience while working with a skilled worker. They also simultaneously study towards this trade by attending a college.

BTEC

A BTEC is a vocational qualification taken by young people aged 14 and over and by adults. They qualification is organised and awarded by the Edexcel Foundation within the BTEC brand.

CLAIT

CLAIT stands for Computer Literacy and Information Technology and is an internationally recognised IT qualification. There are three levels which accommodate beginners at level 1 and advanced users at level three which is equivalent to a level 3 NVQ.

ECDL

The European Computer Driving Licence is a Europe-wide qualification in basic computer skills. Gaining this qualification shows employers you are able to carry out main tasks on a computer. It is the first qualification in personal computing skills to be recognised throughout the European Union.

Fast Track

Fast Track options allow professionals to gain qualifications in shorter periods of time as they may struggle to commit to full time study because of other responsibilities.

Foundation Degree

A foundation degree is the equivalent of two thirds of a full honours degree and is a fully flexible qualification allowing students to study part time or full time to fit their lifestyle.

Higher Apprenticeship

A higher apprenticeship is a nationally accredited work-based programme designed to meet employers’ needs at higher skill levels and include qualifications at a level equivalent to higher education.

NVQ

National Vocational Qualifications are work based awards in England, Wales and Northern Ireland that are achieved through assessment and training. NVQs come at different levels which tests a person’s capabilities at that particular stage.

National Certificate

National Certificate is a standard vocational further education qualification. It is also rated as Level 3 on the National Qualifications Framework. A National Certificate is also equivalent to an A-Level, BTEC Extended Diploma and a NVQ Level 3 standard.

National Diploma

National Diplomas are standard academic qualifications, offered by most further education colleges and universities in the United Kingdom. Most National Diplomas are further education qualifications rated at level 3 on the National Qualifications Framework.

PCET

The Professional Certificate in Education is a qualification for those looking to teach in the post-compulsory sector, such as Adult and Community Education, Further and Higher Education both overseas and locally with students aged 16 and over.

PGCE

A Postgraduate Certificate in Education (PGCE) is a one year high education courses that provides training in order to allow graduates to become teachers.

Professional

Professional qualifications are awarded by professional bodies and follow on from having completed a degree or equivalent qualification.

SVQ

SVQ’s are Scottish Vocational Qualifications which is a certificate of vocational education in Scotland. They are available to people of all ages and are developed by the Sector Skills Councils, in partnership with industry and awarding bodies.

TEFL

People who complete a TEFL course (Teaching English as a Foreign Language) are awarded a certificate and are qualified to teach English as a foreign language.

A Young Apprenticeship is a learning route at Key Stage 4 which allows motivated and able pupils to study for vocational qualifications in both the classroom and college, with training providers and in the workplace too.

Access to Higher Education prepares people without traditional qualifications to study at university. These courses are delivered by colleges in England and Wales and are also available in a range of subjects.

Advanced Apprenticeship

An advanced apprenticeship is equivalent to two A-Level passes. An advanced apprenticeship work towards work-based learning qualifications such as an NVQ Level 3 and allows entry to a Higher Apprenticeship and a Degree Level Qualification.

Apprenticeship

An apprenticeship is a program which allows a person to learn a craft or trade through hands-on experience while working with a skilled worker. They also simultaneously study towards this trade by attending a college.

BTEC

A BTEC is a vocational qualification taken by young people aged 14 and over and by adults. They qualification is organised and awarded by the Edexcel Foundation within the BTEC brand.

CLAIT

CLAIT stands for Computer Literacy and Information Technology and is an internationally recognised IT qualification. There are three levels which accommodate beginners at level 1 and advanced users at level three which is equivalent to a level 3 NVQ.

ECDL

The European Computer Driving Licence is a Europe-wide qualification in basic computer skills. Gaining this qualification shows employers you are able to carry out main tasks on a computer. It is the first qualification in personal computing skills to be recognised throughout the European Union.

Fast Track

Fast Track options allow professionals to gain qualifications in shorter periods of time as they may struggle to commit to full time study because of other responsibilities.

Foundation Degree

A foundation degree is the equivalent of two thirds of a full honours degree and is a fully flexible qualification allowing students to study part time or full time to fit their lifestyle.

Higher Apprenticeship

A higher apprenticeship is a nationally accredited work-based programme designed to meet employers’ needs at higher skill levels and include qualifications at a level equivalent to higher education.

NVQ

National Vocational Qualifications are work based awards in England, Wales and Northern Ireland that are achieved through assessment and training. NVQs come at different levels which tests a person’s capabilities at that particular stage.

National Certificate

National Certificate is a standard vocational further education qualification. It is also rated as Level 3 on the National Qualifications Framework. A National Certificate is also equivalent to an A-Level, BTEC Extended Diploma and a NVQ Level 3 standard.

National Diploma

National Diplomas are standard academic qualifications, offered by most further education colleges and universities in the United Kingdom. Most National Diplomas are further education qualifications rated at level 3 on the National Qualifications Framework.

PCET

The Professional Certificate in Education is a qualification for those looking to teach in the post-compulsory sector, such as Adult and Community Education, Further and Higher Education both overseas and locally with students aged 16 and over.

PGCE

A Postgraduate Certificate in Education (PGCE) is a one year high education courses that provides training in order to allow graduates to become teachers.

Professional

Professional qualifications are awarded by professional bodies and follow on from having completed a degree or equivalent qualification.

SVQ

SVQ’s are Scottish Vocational Qualifications which is a certificate of vocational education in Scotland. They are available to people of all ages and are developed by the Sector Skills Councils, in partnership with industry and awarding bodies.

TEFL

People who complete a TEFL course (Teaching English as a Foreign Language) are awarded a certificate and are qualified to teach English as a foreign language.

A Young Apprenticeship is a learning route at Key Stage 4 which allows motivated and able pupils to study for vocational qualifications in both the classroom and college, with training providers and in the workplace too.

$$COLLEGE_NAME$$

6 Call Centre Skills training courses in West Midlands

Book and buy these courses now with confidence. We hold on to your money until the course starts. This means you can rest assured that if the course is cancelled, we will be able to process a full refund in record time. As a secure booking platform we only work with the most reliable partners.

These are courses for employees, where everything from the content to the length can be tailored to the needs of your business. Usually booked by HR managers, these courses are generally held in house or at a venue of your choice.

COURSES FOR SUCCESS

Learn How To Develop and Implement Call Centre Training A well-trained Call Center is the heart of any operation. Call center employees...more

Study level: Not applicable

Duration: Variable - to suit the learner

Study mode: Online

Top rated provider

This badge shows that the course provider you are looking at has scored on average 4 or more out of 5 stars from at least 30 users who have taken the time to post a review on one of the course sites run by us.