Delivery and return

At Peekabooshop we make every effort to ensure your purchase gets to you quickly, safely and in the most cost effective way possible.

Your order will be packed and dispatched, provided:

The item you have chosen is in stock.

The delivery address has been verified.

Payment has been approved.

We will send you an initial email confirming receipt of your order.

We will deliver your orders straight away from Monday to Friday. Please allow 5 working days for your delivery. If for any reason an item is out of stock, we will let you know immediately with an expected due date. You will have the option to cancel your order. Also you can always leave your email address and we will inform you as soon as possible if goods you have wanted are available.

Your order will be sent out via MyHermes

Standard delivery costs

The cost of delivery will vary according to the amount of your order and this will be calculated within your basket.

Standard Carriage Charges are:

Free on all UK mainland orders over £50.00
Normally carriage applies as follows, unless we are running a special offer:

for orders less than £50.00carriage is £2.99

We can ship to overseas destinations

Please use a delivery address where there is someone to sign for your parcel.

Personalised Items

Delivery of personalised items can take up 10-14 working days, but we will try to get them out before this.If you require any further information about ordering online and delivery information, then please contact us at support@peekabooshop.uk

Returns

At www.peekabooshop.uk our return policy is simple.

If you aren’t happy, we aren’t happy. We have a 100% Satisfaction Guarantee. If you or your little one is not completely satisfied with your purchase it may be returned within 14 days for a complete refund to the same credit card it was purchased on, less the shipping charges.

All returns must be approved by www.pekabooshop.uk. In the event of a return, please contact us via email tosupport@peekabooshop.uk with the word RETURN or EXCHANGE in the subject. If you require an exchange, please state the colour and/or size that you require.

All returned goods must be new and unused – that means there are no marks on the item or wear on the tags and the item has been returned to us in its saleable condition. peekabooshop.uk will not accept returns for any non-faulty items that have been used, washed and/or tags removed. Upon receipt of an order, if any item has been received with no tags, customer should notify us on the same day if they wish to return. We strongly advise all customers to check garments thoroughly upon delivery before removing any attached tags.

We ask that all international customers are aware that all international duties and sales taxes can not be refunded.

Please note that we do not refund any delivery charges for returned items. We will only refund your postage costs if you are returning an item that is either deemed to be faulty or if we have mistakenly sent you the incorrect item.

Please note that we advise you to obtain proof of posting (free from your post Office) as unfortunately we cannot be responsible for lost or damage returns.

Please send your return or exchange item to:

16 Green Court, New Lane, Huntington, York YO32 9TB.

Missing and Lost

Remember, the item is not classified as ‘lost’ until it has been missing for 28 working days.

After these periods you can submit a claim to us at support@peekabooshop.uk