Further to our announcement last week that Ms Zhang Xiuzhi, CEO, Spring Airlines will deliver a keynote address, we are delighted to announce that another leading female figure from the airline sector will be speaking too. Emi Spanakis, Director – Customer Experience, oneworld Alliance will join our Second Working Session focusing on “Understanding advanced self-service strategies”, bringing an invaluable alliance perspective to the outstanding conference agenda. The show is just under three weeks away now and we are nearing capacity, so be sure to register your place in the next week as we have more big speaker announcements still to come.