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Holiday from hell - don't attempt it, it's not worth the money

Unless you are happy to go to Hotel Aumuehle and share your holiday with local smoking Austrians in their bar or wellness centre, then this is a holiday to stay well clear of. There is no smoke free lounge where you can relax and mix with friends. You only have the dining table or your bedroom in the evenings. The hotel is very isolated and the steep hill to the nearest village is too dangerous to walk on because of traffic and no pavements. Christmas lunch consisted of two medium size turkeys, which 53 diners had to carve themselves, hardly any vegetables and the unlucky people at the back of the queue had hardly anything to choose from. The sweet was cold custard that could be cut with a knife and watered down raspberry jam.

No tour Manager on this trip. 2 Drivers did not have sufficient information to share on advertised tours.A holiday from hell! Leger not interested in listening to complaints.

Room Tip: Ask for large room with balcony. Small rooms are difficult to move around. Large rooms were equipped with sofa and had balcony.

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Avoid at all costs

Be aware of Leger Coach Holiday as a company. My husband and I were treated so badly on this trip by the 2 drivers who were very abusive, rude and unhelpful. Many of our fellow passengers felt very unhappy. The trip was not at all suitable for older people as the excursions were gruellinive this on eg being at the end of the summer season. Everyone was herded everywhere like cattle at great speed. When we made the booking they were aware of my husband's age but at no stage did thy advise the unsuitability of this holiday for a person his age.

We were also constantly warned about not using the toilet. This was their Siver Service and to use the toilet one had to negotiate a vertical ladder and had to be somewhat of a mountaineer.

This horrible experience will stay with me for the rest of my life. My complaints fell on deaf ears and needless to say the two awful drivers still work for Leger.

Beware future travellers and give Leger a wide berth.

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Best to go with another coach company

RECENTLY RETURNED FROM ROME WITH THIS COMPANY, UNHELPFUL, COACH STAFF ON TRIP, ON TRANSFER TO FEEDER COACH IN DOVER, WE WERE AT THE MERCY TO A NASTY AGGRESSIVE BULLY OF A COACH DRIVER, BOTH MY YOUNG SON AND I WERE TREATED TERRIBLY, THROUGH NO FAULT OF OURS. THERE HAD BEEN AN ACCIDENT ON THE MOTORWAY, WHICH MADE HIM ANGRY TO BE DELAYED, AS A WOMEN TRAVELING WITH A YOUNG SON , I WAS WORRIED THE TRAINS WOULD HAVE STOPPED RUNNING AT THE DROP OFF POINT , AND ASKED HIM WHAT WOULD HAPPEN THEN.?TO THIS HE BECOME EVEN MORE AGGRESSIVE TOWARDS US ,AND TOLD ME "NOT MY PROBLEM"AND "TOUGH"HE WAS A BIG MAN OVER 6FT AND ABOUT 17ST AND I FELT THREATENED AND SHAKEN BY THIS BULLY, HAVE COMPLAINED TO LEDGER BUT NO REPLY TO MY EMAILS. WORST HOLIDAY OF MY LIFE, PLEASE THINK AGAIN BEFORE BOOKING WITH THIS AWFULL COMPANY, THEY DO NOT CARE ABOUT YOU. REALY WISH I COULD PUT A BIG FAT RASPBERRY, INSTEAD OF THIS ONE STAR, AS HONESTLY THEY DO NOT DESERVE THIS ONE STAR.

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4 countries over new year 2012.The worst holiday we have ever had. Dreadful silver service coach. Uninterested coach drivers. Horrible hotel. The worst food we have ever had. What gala night!!!! Geared towards the otherhotel guests. Taken to Lichtenstein new years day, everything closed. Why did we go if the drivers knew everything was closed.Don't bother to complain, strange that all the complaining parties had the same reply letter. Leger certainly do not do what is advertised in the brochure.Would never travel with Leger again and would not recommend them to anyone.Over priced. Over rated. Disgraceful food. Dreadful experience. Don't ever use Leger!!

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My wife and I booked an Italy Tour with Ledger Holidays in April 2012. It was the worse decision ever made. The hotels provided in this tour, have to be the worse ever; ants in the rooms, the worse food, that you wood not feed you pet with. Complaints to Ledger reps: do not brother, they will not listen to you. Our letter of complaint to ledger head office, and there reply was a complete white wash. Ledger holidays, are poor, very very poor.

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need to look at their itinerary more

Travelled with ledger on their Russian tour. I saw more industrial sites and motorway services than I did beautiful sights . The itinerary was a laugh,as we travel a lot independently we did know the stops on our list, but we're horrified to find we never saw these towns,because we stopped on the outskirts at either a service station or a lorry park,and was told you have 1h there either a supermarket or a McDonald's .first night stop Antwerp. Great but no we stayed on an industrial site miles out,but on the return the couch driver said he would take us into Antwerp, for7Euro per person. Lot of passengers were I'll ,but no sympathy from the silver service, just told to get pampers and Imodium at our next stop.did not go down well with the passengers. Did write to ledger and still waiting for a reply,that is from July 2012. Will not travel with them again.

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Investigate thoroughly before booking

I have just returned from the Picture book Italy tour with Leger. The Holiday was fabulous, however your brochure fails to point out numerous things which people should consider before booking. This particular holiday is not suitable for people with mobility difficulties. There is a lot of walking involved. 90 minutes to explore Sienna from drop off time until collection - Insufficient time. 3 out of 5 hotels extremley poor,and very basic. One vegetable and 2 slices of processed meat is not sufficient after 15 hours travelling. Doors used for supporting mattresses - In several hotels health and safety issues need to be addressed. Most of the stop offs are at motorway stations en route which are

expensive. Going to Rome on a Sunday when the Cistine Chapel is closed - Poor planning. Going to Florence when the Uffizi Gallery is closed - Poor planning. 15 hours travelling - too long. Not enough time on any of the trips to explore. Legers one saving grace, the drivers were brilliant, more than just drivers, having to deal with numerous elderly passengers health related issues and injuries. My one tip if you are travelling alone as I did, check who Leger are sitting you next too. The person I was seated next too was expecting me to babysit him all holiday and to be his carer. He was suitably advised. A lesser person would have of found this person intimidating and frightening. I would even go so far as to say, if you can book and pay for both seats. Leger have a duty of care to the people travelling with them and this was an extremley unpleasant situation. Fortuanately I am built of strong stuff. Italy is beautiful and surprisingly despite the above I enjoyed my holiday, I laughed from morning to night. I have used this whistlestop holiday to plan where I would like to revisit so it has served a purpose. I would ask that Leger review the description of the holiday they give in the brochure as it does not compare to the reality especially where the hotels, trips and travelling arrangements are concerned.

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Rotten

Just got the Winter brochure from Leger and I notice that they are advertising the '4-star Taste of Europe' again. I have been on several Leger trips before but this was by far the worst experience and I will never trust them again. The main problem was the Hotel. The Holiday Inn at Hasselt is the worst I have stayed at in this group. It is situated opposite a very loud night club in this dreary little town. The staff have very little interest in serving customers and would rather play with their computer system than serve dinner at what must be the slowest dining room in Belgium. When we arrived at the hotel it was found that their were insufficient rooms for our party, and several customers had to be placed elsewhere. We were not allowed into the dining room on one night as we had not booked, even though we could see that it was only half full.As far as the tour is concerned, the highlight was to have been a trip to Monschau, but when we got near, the coach driver would not drive to the town because of snow on the ground. The brochure showed a picture of Xmas markets at Valkenburg, but when we got there we found these had finished on Xmas Eve. To cap it all the driver got lost on the way back and it took two hours to do the half-hour journey. The coach then broke down the following day.All in all, a poor holiday and one I do not wish to repeat.

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ok but you need to be prepared for possible shortcomings

I needed to get to Floriade and ended up with Leger as I had been with them before so I knew what to expect. Journey down to Dover was Ok for coaches, drivers, drinks etc but a lot of pick ups. Coach crew and coach for the continental part was fine as were the two days of trips - Floriade and Amsterdam. Hotel was also good in Holland but 20 mins walk from the town. Disadvantage to me was that you got back to the hotel where an optional meal was available at 8.30 pm - no good for my digestive system, so I made alternative arrangements. All companies seem to give overpriced optional excursions but as I had been to Amsterdam at least 5 times I did not book them but those visiting for the first time were pleased with arrangements. Likewise , those who ate in the Hotel were pleased with the food. Weather was very good so that does make a difference and Floriade was worth visiting.

Problems came on the return journey as we ran early up to Calais - no traffic hold ups - so we sat around for about 2 hours in the refuelling, interchange and ferry port. Then the coach from there to home was terrible. The crew were somewhat abrupt - I think they were tired - and coach looked as if it had been in a battle. Well, it had been on a Battlefield tour and I pity the people who had to endure that. Talking to some who had been on trips to Italy with Leger, - Diano Marina and Lake Garda - gave me the impression that they were very dissatisfied with hotels and travel arrangements. I enjoyed the long weekend break but it works out rather expensive compared with 7 days half board in Spain, Canary Islands, Greece or Turkey. You need to read any brochure with scepticism and go prepared for eventualities. I think that Leger, like many other firms, pay lip service to customer complaints and once they sell you the holiday that's it !

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Best time of my life...

Without a shadow of doubt I had the greatest experience of my lifetime when I decided at the very beginning of 2012 to book a Leger holiday and discovered the fascinating story of the aforementioned and much more.I've been on two tours before with Leger notably the 'Battle of the Somme and World War One and Two' which were fantastic because like many I found my relative who was killed at Passchendaele,sadly, one of the many who doesn't have a grave but who's name can be found on the memorial at Tyne Cot military cemetry.I thought nothing could surpass this visit until I went on a twelve day trip on the 23rd July in which I've wanted to do for years.It began with us visiting Anne Frank's house in Amsterdam and the terrible time she and her family endured in practically solitary confinement hiding from the Nazis.Then we found a headstone at Bergen-Belson to her and her sister in Germany and what a sad and lonely place that is...In total we visited the site of four Concentration Camps including the most infamous of them all - Auschwitz-Birkenau.I never thought in my wildest dreams that I would be walking around the site of the biggest mass murders in history!It left me with the thought this shouldn't and needn't have happened and I'm so gratefull that Hitler didn't invade Britain in 1940 as the same thing would've took place here,hence my visit and to pay my respects to all those unfortunate victims who perished, because they were 'different'.Oscar Schindler was a Nazi who saved his 1,200 Jewish workforce from certain death and we visited his factory and museum and learned how bad it was living in those days.We visited that many places over the twelve days including the Reichstag and the Brandenburg Gate and the remains of the Berlin Wall,not forgetting Check Point Charlie and the Wansee Conference Centre chaired by Reinhard Heydrich in 1942 who laid out the plans to exterminate 11 million European Jews; the 'FinalSolution.'It was uncanny to actually sit in the courthouse where the Nuremburg War Crimes trials took place and stand on Hitler's bunker,something I've always wanted to do...All in all we travelled through six European countries and stayed in seven different hotels which were magnificent.Every hotel was smart,clean and tidy and the staff very polite and friendly.I must mention here our tour guide Paul who was once a military policeman and lived and worked in Berlin when the Berlin Wall was there.He was absolutely marvelous and being semi-disabled myself would always lend a hand.His knowledge of the events we saw and visited was second to none and I'll not forget the speech he gave us heading for Calais on the bus thanking all of us for our good behaviour.I take my hat off to him and not forgetting our drivers,Jim and Paul I believe,whose driving was sheer brilliance...It's not everyones 'cup of tea' to visit Auschwitz but it wasn't all 'doom and gloom'.Two of the highlights of the trip is when we sailed down the river Rhine and saw Berlin at night.Beautiful!Thank you Leger for making my dream come true.Highly recommended...

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OVERPRICED SERVICE WITH REALLY BAD STAFF WHOM TRULY DON'T CARE

I've just returned! Leger have a good marketing dept. but that's it! Brochure could of been written by Enid Blyton!The trip is overpriced and over- rated. Silver Service is really, really bad, no better at all than one would expect from a standard service. In fact worse than some!As for the coach staff words fail me! Mike and Lorna (they are a couple) are only interested in stopping for their smoking breaks. They, along with the on-board guide, light up at every opportunity; cloths smell of stale smoke etc. The guide, also named Mike, seemed unable to project his voice and whence talking off the coach (coach has microfone) just could not be understood; started sentence with clarity but then voice quickly deteriated to a mumble as his head and chin lowered in line with his shoes! I know of no-one that understood what he was saying. On the coach he was audible although some of the information questionable (not as recorderd in history). I'd love to know what the extra charge for Silver Service covered. We were told from the onset the toilet was NOT to be used unless it was a real emergency as there were public toilets at all the stops and we must use these! If someone HAD to use the coach toilet for a wee then they must not use the tap to wash their hands at all! Antiseptic hand cream would be provided! Lorna added the statement " and don't poo in my loo". We were not allowed to forget these instructions either! No-one dared use the toilet at all---until the final day on the journey to the Ferry when three brave men ignored orders.We were told daily to ensure we kept the coach clean (they didn't clean it throughout the trip). On day four someone accidently, unknowingly, dropped an empty soft drink (purchased onboard) plastic bottle on the floor as they left the coach at one of the stops; upon returning to the coach with the group Lorna was found in wait clutching a blue plastic carrier bag in one hand and her usual ciggie in the other (not a good company image). She then pounced upon the culprit (who at this point was unaware of her crime), thrust the bag at her and told her to pick up her rubbish from the floor under the seat. The person was so upset to be humiliated thus and explained that they had not deposited anything on the floor. "Yes you have - it's the empty bottle of drink I sold you and you have to pick it up and keep my coach clean". I could hardly believe my ears. This is how customers (paying top price for this tour) are spoken to. It was really shocking.

The whole time it was like the staff were the ones on holiday and the paying public must fit in with them.Why Legers allow staff to stand at the foot of the vehicle stairs and smoke I fail to comprehend. The smoke kept drifting into the coach. They were always first off the coach and had lit up by the time we passengers disembarked! I could go on forever about Leger coach staff they are so very unproffessional.

The Hotel was as expected. HOWEVER do not opt for the £15 daily dinner deal Leger now offers. It is cheaper to pay at the Hotel should you decide, after reading the menu for the day, to eat there. Leger sell the menu of the day package as having a choice of courses; this is untrue. There was only ever one main course on offer each day. Of the three full days I spent there Tuesday was meat curry, Weds beef stew and Veal on Thursday. Tinned mixed vegetables too. I only ate in-house on the Wednesday and it was not good! People that had prepaid for meals were even eating out by Thursday. Portions on the small side also. There is a large supermarket opposite selling many varieties of prepared sandwiches, salad bowls etc. Plenty of choice and very good prices. MacDonalds is right by it and also a Chinese which serves a daily (closed Mondays) self service eat-as-much-as you-like buffet for 16 euros & 8 for children. Subway is one minute stroll back down the road so you will not starve.Upon arrival at Hotel there was no porterage as in Brochure; we all took our own luggage to rooms. Our driver told us to feel free to carry our own bags instead of waiting for someone. Seemed to me as all he (they) wanted was us to get off the coach and out of the way. The Hotel staff were refreshingly pleasant, and looked smart, in contrast. Be warned though - the Hotel Bar closes at 11 pm. There are far better ways to make this trip than the endurance test I have just returned from! Doesn't deserve even the one star!

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Shocking and poor service! Had high hopes for Leger tour services but after going on my Eastern Europe tour with them, only word comes to my head is Nightmares. Coach drivers were unorganised and unprofessional. Most of the trip they acted as if they were the ones on holiday. Never gave us correct information and always late to each destination we were going to. Rude when they are asked for help and were always too busy drinking, eating and smoking which is probably why the driving was so careless and dangerous! Will never ever join any tours with Leger again and puts me off ideas of future coach trips altogether. If you are wise don't choose Leger or else you will only regret it!

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Had a pleasant coach holiday in May this year around Austria, hotel was nice but food was diabolicle. Coach crew were fantastic, all went sour after we left our main tour coach and joined our return feeder. I get the impression that once your main tour is over Leger just leave the care and attention they pride themselves with to go out of the window. The travel to return from Dover to West Wales was the pits, and in some parts extremely frightening, doing 85+ mph on the M4 in an old transit in extremely poor weather conditions. So the lasting impression of the holiday has been very tainted

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Another feeder coach could have collected those who wanted to depart at London at a suitable place.

I recently returned from the battlefield tour of Arnhem and the Rhine crossings. Once again we had the same guide, Bob Hilton, who was superb, partly the reason for us going a second time.

The problem lies with the amount of collections and drop offs.

On the outward journey, you may only have 3 pick ups after joining the tour, but on the return trip you may have and many as six or seven. This is because people book a shorter or longer tour than the one you are on.

On our return trip, we had to be up at 05.00, departed our hotel at 07.00 and finally arrived home at 22.00. There were still people who would not arrive home until well after midnight and one unfortunate couple would not arrive home until around 05.30 the following morning.

Our return trip, took us into the centre of London, costing us two hours at peak time and then to Swindon. It made for a long and tiring day, which took the shine off the tour and makes me think about booking another in future.

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Will never travel with them again

Our original holiday to Hannover was cancelled at short notice so we had to accept the alternative in Bremen or loose our Christmas holiday.

The details both about the holiday and the hotel shown on the Leger website were incorrect, two of the excursions advertised didn't take place, there were no hot drinks on the coach, the food in the hotel was awful, Bremen closed down Christmas Eve afternoon and all of Boxing day, there was no proper bar in the hotel other than the one in the dining room that served drinks with the meal so we couldn't even go out for drink anywhere for two days.

The excursion to Bremerhaven Christmas Day afternoon dumped us in a closed shopping mall with no toilets and the trip to Hamburg on Boxing Day was slightly better although the only thing open was the Christmas market

The pick up point in Canterbury was not until 1.30pm on the day of departure and by the time we had wasted time at the interchange and the ferry (whats wrong with the tunnel?) it was early evening before we even reached Calais.

The stop over hotel in Antwerp had no dining room, it was snowing hard, the pavements hadn't been cleared and there was nowhere to eat nearby so all we had to eat was a few expensive sandwiches in the bar.

Coming back we were returned to Canterbury in the early afternoon so effectively our holiday was two days shorter than we expected.

To cap it all when I complained you sent me a voucher for £50.00 off another holiday which was less than I could save shopping around on the internet.

So no I don't think we will be travelling with Legers any time soon, !