InfoStrat president James Townsend's thoughts on digital transformation, marketing automation, customer relationship management, Microsoft Dynamics 365 (formerly CRM), government contracting, customer service and more. For breaking news, follow me on Twitter @jamestownsend and for more depth see the InfoStrat website at www.infostrat.com

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InfoStrat has recently announced a new service offering called ProShop to allow its clients access to dedicated support and software development services throughout the year outside of a structured project. This service complements InfoStrat's specialties of Microsoft Dynamics, SharePoint, ClickDimensions, Scribe, Sitecore, and custom development.

ProShop addresses your information technology goals without hiring a fulltime overhead employee.
For a predictable monthly subscription, you’ll get personalized support. Your costs are fixed, so you can budget without surprises. You’ll have a dedicated consultant who will help you identify issues, upgrades, customizations, training, and goals. Whenever you need help, you know exactly how to get it—your consultant, backed by our team of experts.

While most of our services are either projects staffed by a full team or staff augmentation of certain roles to a project team, clients may need not only ongoing support but ongoing development s…

January is the time for New Years resolutions and for planning new initiatives. The gym is getting crowded with new members who have vowed to exercise more. Others are trying out new treadmills, stationary bikes, and elliptical trainers at home. Unfortunately, many of them will not stick with their plans more than a few weeks, as they become bored or other priorities take over.

This reminds me that business software requires long term commitment, and hard work to drive adoption in order to gain the benefits of automation. Here are five tips from my company's clients who are most successful in using the software that they buy:

Start at the top. Executive sponsorship and use by the appropriate leadership goes a long way toward driving software adoption.Keep training after your system goes live. It is hard to absorb too much training at one time, and users can hone their skills if provided training weeks and months after initial training sessions. New employees will also need train…

About Me

James Townsend, Founder and CEO of www.infostrat.com, is a leading expert on Microsoft solutions for government, and a pioneer of Microsoft Dynamics 365 (formerly Dynamics CRM) as a development platform. He has published over fifty articles and books on software development and other topics.