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Such instructions are dependent upon the judgment of the individual providing assistance...and what he/she believes are the real issues...and may vary from member to member, even though the situations may seem similar.

Error: (09/28/2013 01:24:07 PM) (Source: Application Hang) (User: )
Description: The program IEXPLORE.EXE version 10.0.9200.16686 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Action Center control panel.

Error: (09/28/2013 11:05:00 AM) (Source: Application Hang) (User: )
Description: The program IEXPLORE.EXE version 10.0.9200.16686 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Action Center control panel.

Error: (09/23/2013 02:58:24 PM) (Source: Application Hang) (User: )
Description: The program IEXPLORE.EXE version 10.0.9200.16686 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Action Center control panel.

Error: (09/23/2013 08:41:12 AM) (Source: Application Hang) (User: )
Description: The program iexplore.exe version 10.0.9200.16686 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Action Center control panel.

Process ID: 20e4

Start Time: 01ceb85769a52eb4

Termination Time: 0

Application Path: C:\Program Files\Internet Explorer\iexplore.exe

Report Id:

Error: (09/23/2013 08:21:21 AM) (Source: Application Hang) (User: )
Description: The program iexplore.exe version 10.0.9200.16686 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Action Center control panel.

Process ID: 2130

Start Time: 01ceb8551459ecb5

Termination Time: 0

Application Path: C:\Program Files\Internet Explorer\iexplore.exe

Report Id:

Error: (09/23/2013 08:04:39 AM) (Source: Application Hang) (User: )
Description: The program iexplore.exe version 10.0.9200.16686 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Action Center control panel.

System errors:
=============
Error: (10/03/2013 10:06:55 PM) (Source: Service Control Manager) (User: )
Description: The NVIDIA Update Service Daemon service failed to start due to the following error:
%%1069

Error: (10/03/2013 10:06:55 PM) (Source: Service Control Manager) (User: )
Description: The nvUpdatusService service was unable to log on as .\UpdatusUser with the currently configured password due to the following error:
%%1330

To ensure that the service is configured properly, use the Services snap-in in Microsoft Management Console (MMC).

Error: (10/03/2013 04:35:07 PM) (Source: BTHUSB) (User: )
Description: The local Bluetooth adapter has failed in an undetermined manner and will not be used. The driver has been unloaded.

Error: (10/03/2013 01:05:57 PM) (Source: BTHUSB) (User: )
Description: The local Bluetooth adapter has failed in an undetermined manner and will not be used. The driver has been unloaded.

Error: (10/03/2013 07:55:35 AM) (Source: Service Control Manager) (User: )
Description: The NVIDIA Update Service Daemon service failed to start due to the following error:
%%1069

Error: (10/03/2013 07:55:35 AM) (Source: Service Control Manager) (User: )
Description: The nvUpdatusService service was unable to log on as .\UpdatusUser with the currently configured password due to the following error:
%%1330

To ensure that the service is configured properly, use the Services snap-in in Microsoft Management Console (MMC).

Error: (10/02/2013 05:45:28 PM) (Source: Service Control Manager) (User: )
Description: The NVIDIA Update Service Daemon service failed to start due to the following error:
%%1069

Error: (10/02/2013 05:45:28 PM) (Source: Service Control Manager) (User: )
Description: The nvUpdatusService service was unable to log on as .\UpdatusUser with the currently configured password due to the following error:
%%1330

To ensure that the service is configured properly, use the Services snap-in in Microsoft Management Console (MMC).

Important!! When you save the mbam-setup file, rename it to something random (such as 123abc.exe) before beginning the download.

Malwarebytes may "make changes to your registry" as part of its disinfection routine. If using other security programs that detect registry changes (ie Spybot's Teatimer), they may interfere or alert you. Temporarily disable such programs or permit them to allow the changes.

Make sure you are connected to the Internet and double-click on the renamed file to install the application.

When the installation begins, follow the prompts and do not make any changes to default settings.

Malwarebytes will automatically start and you will be asked to update the program before performing a scan.

If an update is found, the program will automatically update itself. Press the OK button and continue.

If you cannot update Malwarebytes or use the Internet to download any files to the infected computer, manually update the database by following the instructions in FAQ Section A: 4. Issues.

Under the Scanner tab, make sure the "Perform Full Scan" option is selected.

Click on the Scan button.

When the scan is complete, click OK, then click the Show Results button to see a list of any malware that was found.

Make sure that everything is checked and then click Remove Selected.

When removal is completed, a log report will open in Notepad.

The log is automatically saved and can be viewed by clicking the Logs tab.

Copy and paste the contents of that report in your next reply. Be sure to post the complete log to include the top portion which shows the database version and your operating system.

Exit Malwarebytes when done.

Note: If Malwarebytes encounters a file that is difficult to remove, you will be asked to reboot your computer so it can proceed with the disinfection process. If asked to restart the computer, please do so immediately. Failure to reboot normally will prevent Malwarebytes from removing all the malware.

-- Some types of malware will target Malwarebytes and other security tools to keep them from running properly. If that's the case, use Malwarebytes Chameleon and follow the onscreen instructions. The Chameleon folder can be accessed by opening the program folder for Malwarebytes Anti-Malware (normally C:\Program Files\Malwarebytes' Anti-Malware or C:\Program Files (x86)\Malwarebytes' Anti-Malware).

==========

After posting the MBAM log, please let me know how the computer is running now, and are you still getting the detections from AVG as stated in your first post?

The computer is slow - seems slower than normal, internet frequently displays "page unable to load- you're not connected to internet" msgs. When I select something with the mouse it doesn't always take the 1st click (if that makes sense?) Maybe its psychological as I still see the 16 threats in AVG, I'm just really concerned, its a pretty new laptop for me, and I'm in my final term at school with a HUGE project that I will be devastated to lose - it is backed up of course, but still DL'ing Autodesk programs can be a lonnnnng process sometimes!

Eeeeek I do have a free version of malwarebytes installed, I checked the "turn off virus protection" instructions and it said only the paid version could be turned off (?) - yikes does this make a difference?

I have the version with the blue piece of pie looking icon - do you know which one I'm referring to? Also note that this version I'm running has not to date detected any of the hooks that AVG claims are there. Can I upload/insert jpegs here?

Ok, so *deep breath* should I still DL malwarebytes above as you have instructed?

Eeeeek I do have a free version of malwarebytes installed, I checked the "turn off virus protection" instructions and it said only the paid version could be turned off (?) - yikes does this make a difference?

I have the version with the blue piece of pie looking icon - do you know which one I'm referring to?

The version you have installed is fine, I just missed it in your installed programs list. No need to download a new copy, just click the "Updates" tab in MBAM, search for and install any new updates, then run the scan I instructed in my last post.