I want to point out, especially to newbies & starters why (in 80%) of the cases your website, venture, business, product or service will FAIL.

Answer: Terrible Customer Service

I've just read this article and it gave me the motivation to point it out (once more) on this forum.
You will not believe how important it is to "HELP" your customers or even visitors.
I've had dozens of cases where I never have gotten a reply from support, or they didn't bother helping me out, they just said "google it" or didn't care that I had a problem.In my own business I always try to prioritize to solve problems first, ask for money later. I admit that it doesn't always workout perfectly, but at least do your best!

I love this formula taken from that article, how well laid out!

Code:

Leadership + Culture + Service = Profits

Which terrible customer service experiences have you had recently?
Tell it, so all of us can prevent them for our clients.

Absolutely, this is one of the most important elements when it comes to a successful business. Since customer is the king, the customer service should be a top priority! If not, things can easily fail.

I've had a shocking experience with a company (phone customer service). I may understand the phenomenon of trying to promote people with disabilities into the labor market, however, having a person who stutters (clinical stuttering, certified) talk to you on the phone and trying to solve your problems? Like, what the hell?

That person could've been assigned to reply to emails or something similar... but speaking to a customer on the phone? I couldn't even imagine how bad that person would have felt if the receiving end (customer) would be already pissed while calling, then ending up insulting the employee. That's devastating both for the customer and for the employee.

People need to act smarter with customer service. Also, a tip that many do not follow, unfortunately. Never outsource at the beginning of the business, especially the customer service. No one will ever know, not even your closest friend, not even your family members, better than you, how your business is run, how problems can be solved etc. If you start and create everything by yourself, don't rush to outsource stuff right away. Wait till you solidify, then go on with the hiring etc.

People need to act smarter with customer service. Also, a tip that many do not follow, unfortunately. Never outsource at the beginning of the business, especially the customer service. No one will ever know, not even your closest friend, not even your family members, better than you, how your business is run, how problems can be solved etc. If you start and create everything by yourself, don't rush to outsource stuff right away. Wait till you solidify, then go on with the hiring etc.

Click to expand...

I love the way you said that! Doing things yourself is crucial when starting out.

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