Scope of These TermsThese Terms of Use apply to your use of the The IF Website, and to tools accessible through The IF Website. We may have other websites that may be covered by different Terms of Use. The Terms of Use for each of our websites or other communication platforms are available on those sites. When you leave one of our websites and go to another website (whether controlled by us or by a third party), different terms may apply.Individuals with any type of medical condition are specifically cautioned to seek professional medical advice before beginning any sort of health treatment. Users who rely on information on the IF Website do so at their own risk. Although we generally do not review content posted directly by users in advance of its publication, we reserve the right to review any content at any time prior to or after it is published. We do not offer you any warranty or guarantee related to The IF Website.

We specifically disclaim any warranties, express or implied, including implied warranties of merchantability, non-infringement of third party rights or fitness for a particular purpose. We do not warrant or guarantee the accuracy, completeness, correctness, timeliness or usefulness of any information, products, services, merchandise or other material provided through the IF Website or on the internet generally. We make no warranty or guarantee that the service will be uninterrupted, timely, and secure or error free.

In no event will we be liable to you or anyone else for any decision made or action taken by you or anyone else in reliance upon the information contained in or provided through the IF Website.

It is your responsibility to evaluate the information and results from tools and other content available on The IF Website If you are a health care professional, you should exercise your professional judgment in evaluating any information and we encourage you to confirm the information contained on our website with other sources before undertaking any treatment or action based on it. If you are a consumer, you should evaluate the information together with your physician or another qualified health care professional.

Some information on The IF Website comes from you or from other users. We are not responsible for that information. Whether the information comes from us or from you, we are not liable for any consequential special, punitive, or exemplary damages resulting from your use of the information on the IF Website in no event shall our liability arising out of your use of the IF Website.

You understand and agree that we cannot and do not operate, control, supply, endorse, warrant or guarantee any information, products, services, medical professionals or merchandise available on The IF Website or through the Internet, in general, in any way. You also understand and agree that we cannot and do not warrant or guarantee that files available for downloading through the website will be free of infections or viruses, Trojan horses or other code that contains contaminating or destructive properties. You understand and agree that you are solely responsible for implementing sufficient precautions, procedures and checkpoints to satisfy your own requirements for the accuracy of data input and output, and for maintaining a means external to The IF Website for the reconstruction of any lost data. We do not assume the responsibility for the loss of any information, data, or other materials resulting from your use of The IF Website.

Content on The IF Website may include links to external websites. Although we are selective about the organisations we link to, we do not assume any responsibility for any websites that are linked to our site or that you brose after following a link from the IF Website.

While we welcome your feedback on The IF Website we reserve the right to make the final decisions about the content that is posted on the site and to remove such content in our unfettered discretion for any reason or no reason. If you believe that your work has been used on The IF Website in a way that constitutes copyright infringement, contact the Improvement Foundation office, phone (08) 8422 7400or enquiries@improve.org.au features or any other feedback link on our site to send us comments and criticisms, but if you are dissatisfied with our response or with the contents of the IF Website, your only remedy is to stop using the website.

You acknowledge and agree that the content and materials available on The IF Website, including without limitation all text, graphics, user interfaces, visual interfaces, photographs, logos, taglines, audio and video media, artwork, design, structure, selection, coordination, expression, “look and feel” and the arrangement thereof, are protected by copyrights or other proprietary rights and laws. Among other things, this means you must not sell, license, rent, modify, distribute, copy, reproduce, transmit, publicly display, publicly perform, publish, adapt, edit, compile or create derivative works from such content or materials except as expressly provided in these Terms of Use.Procedure for Making and Responding to Claims of Copyright InfringementIF respects the rights of all copyright holders and have adopted and implemented a policy that provides for the termination in appropriate circumstances of users who post materials on The IF Website that infringe the rights of copyright holders. If you believe that your work has been copied in a way that constitutes copyright infringement, please contact IF at enquiries@improve.org.au or phone (08) 8422 7400.

Using and Sharing the IF Website ContentIF’s goal is to make the content posted on The IF Website free and open to all, for our users around the world to access our resources in order to promote the improvement of health care quickly and broadly.

We invite registered users of The IF Website to download, learn from, and share the content on The IF Website, as permitted under these Terms of Use.

Unless otherwise prohibited, you may look at The IF Website content online; download individual documents; print or email pages of content; download tools to your personal or handheld computer for later reading or use; and print a reasonable number of copies of pages for yourself or your colleagues, provided that:

You may not modify the content or any copyright notices or source indications.

You may not post the content directly into another website. Instead, because we update the content on The IF Website frequently and want to make sure people are using the most up-to-date information, you should link to the content on The IF Website.

You must always credit IF (and any other sources specified for a specific piece of content) as the source of the material, as follows: “[Name of content item]. Improvement Foundation [and/or other source/s]; [Year], Australia.

You may not repackage our content for commercial purposes or otherwise offer it for sale.

Note that some content posted on The IF Website originates from outside sources that have granted IF permission to post this content to our website only. Any further permission for this content must be sought directly from the content owners.

You may be required to register to access or use certain content on The IF Website. You will be informed of any additional or modified terms governing your use of such content at the time of registration or purchase, and your access to and use of such content will be subject to those additional or modified terms. If you register or pay for an individual account, you may not share your user name or password with anyone else. If you register or pay for an organisational account, you may not share the organisation’s user name or password with anyone outside of the organisation.

We reserve all other rights not expressly granted under these Terms of Use.

To request permission to use The IF Website, including its content, in a manner other than as permitted under these Terms of Use, please send an email to enquiries@improve.org.au . We will try to respond in a timely manner, we are not always able to do so, and you do not have permission to vary your use of The IF Website, including its content, unless and until we give you explicit permission to do so.

Linking to UsUsually, we do not mind if you have a simple link from your website to The IF Website. However, because we update our content frequently and want to make sure people are using the most up-to-date information and recognize its source, you must not frame our site or incorporate pieces of it into a different site or product. You are not allowed to link to The IF Website if you create or post illegal, obscene, or offensive content, or if the link in any way has a negative impact on our reputation.

Content That You Submit to the IF WebsiteUnless we tell you that something will be treated confidentially, when you submit content to The IF Website, including but not limited to documents, web page text, tools, reports, studies, comments, ratings, and postings to discussion boards, blogs and wikis, you are giving us a royalty-free, world-wide, irrevocable, perpetual, nonexclusive license to use, reproduce, create derivative works from, modify, publish, edit, translate, distribute, perform, and display such content in any medium, form, format, or forum whether presently existing or developed later, and to sublicense such rights to others.

For example, you give us the right to display an item of content, such as a document or comment that you post in one of our discussion groups, blogs, wikis, or the Resource Library, for as long as we want. We will consider requests to remove content that you make publicly available on The IF Website on an individual basis, but IF will make the final decision whether or not to remove such content.

For our policies regarding information you place on The IF Website that will be treated confidentially, please see our Privacy Statement.

You may not post any content, links or code that would be, in the sole and absolute determination of IF, misleading, false, defamatory, vulgar, inappropriate, or harmful. Discriminatory remarks are unacceptable; this includes, but is not limited to, racism, sexism or homophobia, and do not make false or malicious claims about other people or organisations on the IF IF Website. For more information about what constitutes discrimination we recommend you refer to: http://www.hreoc.gov.au.

We disclaim any liability for moderating such content, but reserve the right to remove any such content at any time without your consent.

If you submit or post any content or intellectual property to The IF Website or IF, you represent and warrant that your submission or posting does not infringe the rights of the owner of such content or intellectual property or any other third party. You further represent and warrant that the owner of such content or intellectual property has expressly granted, or allowed you to grant, to IF a royalty-free, world-wide, irrevocable, perpetual, nonexclusive license to use, reproduce, create derivative works from, modify, publish, edit, translate, distribute, perform, and display such content or intellectual property in any medium, form, format, or forum whether presently existing or developed later, and to sublicense such rights to others.

All communications made on the IF Website and any opinions, advice, statements, views or other information expressed in this forum are solely provided by, and are the responsibility of, the person posting such communication and not of IF unless IF is specifically identified as the author of the communication.

Advertising / Sponsorship and Solicitation PolicyUnless expressly permitted by The IF Website, you may not use The IF Website or any information, tool or service provided by The IF Website to solicit other users for any commercial purpose, or to advertise commercial programs, products, or services of any kind for which a fee is charged.

Laws That Govern the IF WebsiteIF controls The IF Website from its offices within the Commonwealth in Australia. The IF Website can be accessed from any of Australia and from other countries worldwide. Because the laws of each country able to access The IF Website may differ, by accessing The IF Website both you and IF agree that the statutes and laws of the Commonwealth in Australia apply to all matters relating to use of The IF Website Both you and IF submit to jurisdiction in Australia and further agree that any cause of action arising under these Terms of Use shall be brought exclusively in any state or federal court located in Australia.

IF makes no representation that materials on The IF Website are appropriate or available for use in other locations, and accessing them from territories where their contents are illegal is prohibited. Those who choose to access The IF Website from other locations do so on their own initiative and are responsible for compliance with local laws.

Privacy Policy

In this Privacy Policy (Policy): • A reference to “us”, “our” or “we” is to the Improvement Foundation (Australia) Limited(Australian Company Number 122 939 299). • Personal Information means information or an opinion about an individual whose identity is apparent or can reasonably be ascertained from the information or opinion. • Website means all of the pages located on the website you are currently viewing.

We respect and protect your privacy. Thank you for visiting our Website and for reviewing our Policy. We have created this Policy in order to demonstrate our firm commitment to your privacy. We are subject to the National Privacy Principles which are set out in the Privacy Act 1988 (Act). This Policy is part of our compliance with the National Privacy Principles.

This Policy sets out how we collect, use and disclose information (including Personal Information) that we obtain from you (including via our Website or through other dealings with you).

What information do we collect?We will only collect Personal Information about you from you (including via any emails you send to us via our Website). For example, you may provide us with Personal Information (such as your name and contact details) via the IF Website.

Through technology we may automatically record details including your internet address, domain name and the date and time of your visit to our Website (including the web pages viewed), your browser and operating system. Where we use cookies to collect information you can disable cookies on your computer by changing the security and privacy settings in your browser. We do not collect Personal Information about you if you do nothing during your visit to our Website but browse (including downloading information). If you linked to our Website from another website then that information will also be recorded. We may use this information for statistical analysis.

How we will use Information collected or provided?Generally, we use information (other than Personal Information) collected from your visit to our Website to assist us in deciding how to improve our Website (including its utility, content and accessibility) and to monitor the users and usage of our Website. We will only use your Personal Information for the purpose for which it is provided. For example: • If you provide Personal Information (such as your name and contact details) via the APCC Program Website in order to receive information about the Program we will use your Personal Information to provide such information to you. • If you are applying for employment with us, we will use your Personal Information to assess your application and we may also use this to contact you. • If you register your details for the IF Website, we will automatically add your Personal Information to the IF Mailing List. You can ‘unsubscribe’ from the Communications from the mailing list at any time.

Who will see or have access to your Personal Information?Unless required by law we will not sell or disclose your Personal Information to any other person or company unless we have your prior consent. Your Personal Information will only be available to our relevant employees and contractors.

How do we keep your Personal Information secure?We take reasonable measures to ensure that any Personal Information we hold or disclose about you is complete and correct. We also take reasonable measures to protect your Personal Information from misuse, loss, and unauthorised access, modification and disclosure. We will destroy or delete any of your Personal Information which we no longer need to retain. If you email us any information (including Personal Information), it is sent at your own risk, as it may not necessarily be secure against interception.

Accessing Personal Information and contacting usYou can ask us to provide you with access to the Personal Information we hold about you. We will comply with any such request except where the Act allows us to refuse to do so. We do not generally charge for providing such access but we may do so in certain circumstances. We will try to respond to your request within 10 days. We will correct any Personal Information we hold about you if you notify us that the same is incorrect. If you wish to contact us about the Personal Information we hold about you or generally about our Policy please write to Improvement Foundation (Australia) Limited, Attention Chief Operating Officer, Level 5, 19 Grenfell Street Adelaide, SA 5000 or email us at enquiries@improve.org.au

Links to other WebsitesWhen you leave this Website, you will be going to websites that our beyond our control. Such third party websites may collect Personal Information or other information from users. Our Policy does not apply to any third party websites. We encourage you to read the Privacy Policies of any third party websites. You may not link to our Website without our prior approval.

Change to PolicyWe may change this Privacy Policy at any time.

Please exercise caution when deciding to disclose any sensitive information on The IF Website. If you use certain features of The IF IF Website, IF may make some of your personal information publicly available, such as your name, photo, job title, organization name, city, state, and country. Otherwise, we recommend that you use caution when deciding whether to give out your own personal information, and that you never give out your address, phone number, or date of birth. In addition to being mindful of your own privacy, please always consider and respect other people’s privacy. You may not give out information about an organization, a patient or another person if you do not have the express authority or permission to share that information publicly. Never submit content to The IF Website if you do not have the express authority or permission to share that information publicly.

No Unlawful or Prohibited ConductAs a condition of your use of The IF Website, you warrant and agree that you will not use The IF Website for any purpose that is unlawful or is prohibited by these Terms of Use. You may not use The IF Website in any manner which could damage, disable, overburden, or impair The IF Website or interfere with any other party’s use and enjoyment of The IF Website. You may not obtain or attempt to obtain any materials or information through any means not intentionally made available or provided for through The IF Website.

Consequences; IndemnificationIf you do not comply with these terms, as determined by IF in its sole and absolute discretion, we have the right to block your access, suspend or eliminate your registration, and remove any content or other information you have placed on our site. We may also take any legal action if, in our sole discretion, we think such legal action is appropriate. If your use of The IF Website or violation of this Agreement causes harm to yourself or others, you agree to defend, indemnify and hold IF harmless against any liability for that harm.

Reporting a ViolationAny user who believes that another user’s use of The IF Website is in violation of these Terms of Use may report such violation to The IF Website by using the “Report. This” or “Contact Us” features on The IF Website. IF will make the final determination in responding to any alleged violation.

GeneralIf any provision of these Terms of Use is held to be invalid or unenforceable, such provision shall be struck and the remaining provisions shall be enforced. Headings are for reference purposes only and in no way define, limit, construe or describe the scope or extent of such section. Our failure to act with respect to a breach by you or others does not waive our right to act with respect to subsequent or similar breaches. These Terms of Use and the Privacy Statement set forth the entire understanding and agreement between you and IF with respect to your use of The IF Website

Questions or concerns about our terms of useFor questions or concerns about these Terms of Use, please contact the Improvement Foundation Australia (Ltd) Tel: 08 8422 7400 or enquiries@improve.org.au

Disclaimer of Warranties and LiabilityThe IF Website is a resource presented for the sole purpose of helping health care professionals improves care for the patients that they serve. We may include information on The IF Website such as documents, presentations, references, tools, databases, and video files. While we hope you find the information helpful, if you are a health care professional you should remember that the content on The IF Website is not meant to serve as a substitute for your own clinical judgment.

If you are a consumer who chooses to use the information posted on the IF Website is not intended to be individual medical advice and should not be considered medical advice, nor is it intended to replace consultation with a qualified doctor or other health care professional.

The IF Website

The IF Website is owned and operated by the Improvement Foundation (“IF”), an Australian non-profit corporation. By using this website you agree to the following Terms of Use, as well as our Privacy Statement (as more fully described below), the terms of which are hereby incorporated into this agreement by reference, which constitute an agreement between IF and you. If you do not agree to these Terms of Use, do not use The IF Website. When we refer to ourselves as “we,” “us,” “our,” and similar terms, we mean IF, including any subsidiary we control. We may change these terms from time to time. Your continued use of The IF Website following the posting of any changes to these Terms of Use constitutes your acceptance of such changes. You will always be able to view the most current version by clicking on a link at the bottom of the home page on our site.