Claims Consultant (German)

Job Description

International expert insurance Company, offering broking, consulting and risk management services, serving more than 10 million clients over the world.

After a successful implementation of their office in Barcelona, they are now looking to grow their team and are currently recruiting several German speaking candidates as Claims Consultant.

In this role, you will combine customer service and back office duties. We are looking for strong communicator and problem solver, along with solid organisation and administration capabilities.

In this role, you are in charge of the full Claims Handling and Processing on the German market:

- Collection of information, request of documentation and validation of documents
- Evaluation of claims for validation or cancellation
- Processing of Claims and communication between all parties involved, during the full process
- Follow up with clients, provide them with necessary information about claims and other services and products of the company
- Respond to customer queries accurately and professionally and ensure an efficient professional response is given
- Process Claims in accordance to the company standard and policies and always ensure that a high level of customer service is provided
- Update and follow up of information in the company internal system
- Keep your knowledge up to date about the market and services of the company
- Ad-projects and analysis

The Profile

- German native level + fluent in English + knowledge of Spanish
- 1 year of experience in Customer Service or Administrative function
- Ideally previous experience in the insurance or banking industry
- Excellent oral and written communication skills
- Strong organisation, prioritization and analytical skills
- Service and quality oriented
- Dynamic, team player and positive personality
- Willingness to learn, flexible and fast adaption skills
- Stable, professional and committed in your work (it is not a 6-month job!)

The Offer

- A professional and international work environment
- A company with high quality standard
- A job which requires analysis, commitment and providing learning opportunities
- Good working atmosphere, team oriented
- An attractive salary 22.000€ gross/year
- Permanent contract
- Schedule: from Monday to Friday from 9 am to 6 pm
- Start date: ASAP
- Training provided, fully paid