Talbot Hotels Ltd. Privacy Policy

Oriel House Hotel Ltd. is committed to protecting and respecting your privacy. We adhere to the Privacy Policy (the “Policy”) together with any disclaimers sets out the basis on which any personal data we collect from you or that you provide to us, or that is provided to us relating to you (“Data”) by any means will be processed. Please read the following carefully to understand our use of personal data. Please note that the Policy relates only to living individuals in relation to personal data relating directly to themselves, and not to persons in any other capacity. We recognise that our business has an important role to play in protecting and enhancing the environment for future generations to help secure the long-term sustainability of the Tourism Industry.

Information we may collect from you

We collect personal data from you which you volunteer when you provide such personal data to us, or via our services with which you interact. We may also be given other personal data relating to you by other persons, or we may obtain such other personal data about you as may be provided to us during our legitimate business activities.

We may collect and process data including the following during providing services to you, which could contain your personal data:

details of contracts you have entered with third parties for us to provide services to you;

details of your relationship to other parties;

details of your membership of professional or other organisations;

your date of birth;

details of your children and other relations;

medical details, including details of allergies;

details of your car registration number;

details of your driving licence;

details of your passport and all other Data which you ask us to process on your behalf, or which is necessary for us to process for us to fulfil our role as providing accommodation, gym, leisure retail, food or entertainment related services to you.

We may also process other data, which is not personal data.

When you access our website or wi-fi facilities, your device’s browser provides us with information such as your IP address, browser type, access time and referring URL which is collected and used to compile statistical data. This information may be used to help us to improve our website and the services we offer, and to offer services to you.

Security and where we store your personal data

We are committed to protecting the security of your personal data. We use a variety of security technologies and procedures to help protect your personal data from unauthorised access and use. As effective as modern security practices are, no physical or electronic security system is entirely secure. We cannot guarantee the complete security of our databases, nor can we guarantee that information you supply will not be intercepted while being transmitted to us over the Internet. We will continue to revise policies and implement additional security features as new technologies become available.

The transmission of information via the internet is not completely secure and may involve the transfer of data to countries outside of the European Economic Area (EEA). This occurs typically through use of cloud solutions for web hosting, email hosting or proprietary software solutions delivered to us through the Cloud. We do not however authorise any third party to use your personal data for their own purposes. Non-EEA countries may not provide an adequate level of protection in relation to processing your personal data. By submitting your data, you agree to this transfer, storing and processing.

Although we will do our best to protect your personal data, we cannot guarantee the security of your personal data transmitted to us. Any transmission of data is at your own risk. Once we receive your personal data, we use appropriate security measures to seek to prevent unauthorised access.

Uses made of your personal data

We use your personal data that we hold to:

Enter your email in our promotions

Send marketing communications or surveys to you that we feel may interest you where you have consented to be contacted for such purposes (our list of services below)

Respond to your questions or suggestions

Improve the quality of your visit to our website

Carry out our obligations arising from any contracts entered between you and us

In our legitimate interest of advertising our services, provide details of any loyalty scheme or promotion

comply with legislation; and/or

notify you about changes to our services.

List of services Accommodation Gym Spa Leisure Retail

Restaurant, bar service and other food related services

Entertainment

We may use your data to send you information relating to our services, events and products which may be of interest to you. If you do not want us to use your data in this way, please notify us to that effect by clicking unsubscribe on one of our promotional emails or using the unsubscribe link on our website

Children’s privacy and parental consent

Please be aware that Oriel House Hotel has not designed this site for and does not intend for it to be used by, anyone under age 18. Accordingly, this site should not be used by anyone under age 18. Our privacy policy prohibits us from accepting users who are under the age of 18. The hotel specifically requests that persons under the age of 18 not use this site or submit or post information to the site. Should the hotel inadvertently acquire personal information or other data from users under the age of 18, the hotel will not knowingly provide this data to any third party for any purpose whatsoever, and any subsequent disclosure would be due to the fact the user under age 18 used the site and submitted personal information without solicitation by or permission from the Hotel.

We keep your Data for varying periods according to our Retention Schedule here.

Disclosure of your information

We may disclose your Data to third parties who provide a service to us or in the event that we sell or buy any business or assets, in which case we may disclose your Data to the prospective seller or buyer of such business or assets or if we are under a duty to disclose or share your Data in order to comply with any legal obligation, or to protect our rights, property, or safety of staff or customers. Currently we disclose your Data to the following providers.

Provider/Recipient

State “EU” or alternatively state jurisdiction to which the Data is transferred

Pekaar Technologies

EU

Ashbourne Management Services

EU

Mail Chimp

EU

Some jurisdictions may not have adequate safeguards for the protection of personal data, and where this is the case we comply with Chapter 5 of the General Data Protection Regulation (“GDPR”) to provide an alternative method of safeguarding your personal data

Links to other sites

Our website may, from time to time, contain links to and from other websites. If you follow a link to any of those websites, please note that those websites have their own privacy policies and that we do not accept any responsibility or liability for those policies. Please check those policies before you submit any data to those websites.

If you decide to make an online reservation at the website, you will be linked to a reservation interface and a third party booking engine (Booking Engine) provided by our booking management system vendor Net Affinity. All information sent to this site, if in an SSL session, is encrypted, protecting against disclosure to third parties.

We would like our site visitors to feel confident about using the site to plan and purchase their accommodations, so Hotel is committed to protecting the information we collect.

Your rights

As an individual, under EU law you have certain rights to apply to us to provide information or make amendments to how we process data relating to you. These rights apply in certain circumstances and are set out below: -

The right to access data relating to you (‘access right’). Please see Form 1a here;

the right to rectify/correct data relating to you (‘right to rectification’).

Please see Form 2a here;

The right to object to processing of data relating to you (‘right to object’). Please see Form 3a here.

The right to restrict the processing of data relating to you (‘right to restriction’). Please see Form 4a here;

The right to erase/delete data relating to you (i.e. the “right to erasure”). Please see Form 5a here; and

The right to ‘port’ certain data relating to you from one organisation to another (‘right to data portability’). Please see Form 6a here;

The controller for the purposes of GDPR is Oriel House Hotel Ltd.

Changes to this policy

We reserve the right to change this Policy from time to time in our sole discretion. If we make any changes, we will post those changes here so that you can see what information wegather, how we might use that information and in what circumstances we may disclose it. By continuing to use our site or our services or otherwise provide data after we post any such changes, you accept and agree to this Policy as modified.

FORM NO. 1a

ACCESS REQUEST FORM

You have the right to access and receive a copy of the personal information we hold about you. We ask that you complete this form so we can determine the details of your request, and respond to and implement your request as quickly as possible.

This process will provide you with the personal information we hold about you, and information relating to you, in manual or electronic form. Information relating to third parties or other information exempt under applicable law(s) will not be provided.

Please complete your details below and sign where indicated. Send the completed form and proof of identity (by way of proof of your name and your address) to datarequest@talbothotelgroup.ie or by post to Data Administrator, Talbot Hotel Ltd., On the Quay, Wexford

Agent of the requestor: Please note that you must provide your own contact detailsand you must provide proof of your entitlement to act on the data subject’s behalf

Please Complete as much of the following information as you can

Company/Property Name (to which you are making this request to)

Full Name of Data Subject

Present Address (full address)

Telephone No:

Email Address:

Mobile No:

If applicable, please state your current/last post held in the hotel

Department:

Job Title:

Employee No:

If applicable, please state:

Dates of staying in the hotel:

Dates of visits to the property

Departments in which you visited (e.g. health centre, bar etc.)

Please provide any other information that may be relevant:

Details of the agent of requestor (if any)

Name:

Address:

Phone No:

Email Address:

Proof of Entitlement to Act (please enclose authorisation)

Please provide details regarding what information you are looking for. (Please note: the more details you can give to us the better we will be able to respond to you!)

Hard Copy File (please specify department & location, if known)

Search Criteria (i.e. name, key word, date)

Connection to File (i.e. employee/partner/staff/client/supplier)

Electronic Data (please specify system, if known)

Any other filing system

Search Criteria

Any other information you feel might assist us in responding to your request

We promise to make every effort to respond to you within 1 calendar month of the receipt of your request and valid identification documentation, but please note that this time may be extended to 3 months, when necessary, taking into account the complexity and number of requests.

Signed: ________________________ PRINT NAME: _____________________

Date: ____________________

FORM NO. 2a

DATA CORRECTION/UPDATE REQUEST FORM

You have the right to correct and update any personal information about you that is inaccurate. We ask that you complete this form so we can determine the details of your request and, where applicable, implement your request.

If your request is valid, we will correct and update the information requested.

Please complete your details below and sign where indicated. Send the completed form and proof of identity (by way of proof of your name and your address) todatarequest@talbothotelgroup.ie or by post to Data Administrator, Talbot Hotel Ltd., On the Quay, Wexford

Please also provide any documentation you have to prove that the information you wish to update needs to be updated or corrected.

Agents of the requestor: Please note that you must provide your own contact detailsand you must provide proof of your entitlement to act on the requestor’s behalf.

Please Complete as much of the following information as you can

Company/Property Name (to which you are making this request to)

Full Name of Data Subject

Present Address (full address)

Telephone No:

Email Address:

Mobile No:

If applicable, please state your current/last post held in the hotel

Department:

Job Title:

Employee No:

Details of the agent of requestor (if any)

Name:

Address:

Phone No:

Email Address:

Proof of Entitlement to Act (please enclose authorisation)

Category of Personal Information (e.g. name, address)

Personal Information currently on File (provide detail)

Corrected Personal Information (provide detail)

We will make every effort to respond to you within 1 calendar month of the receipt of your request and valid identification documentation, but please note that this time may be extended to 3 months, when necessary, taking into account the complexity and number of requests.

Signature ____________________ PRINT NAME: ________________

Date ________________

FORM NO. 3a

OBJECTION TO PROCESSING FORM

You have the right to object to our processing of your personal information in certain circumstances. We ask that you complete this form so we can determine the details of your request and, where applicable, implement your request.

If your request is valid, we will cease processing your personal information for the purposes to which you object.

Please complete your details below and sign where indicated. Send the completed form and proof of identity (by way of proof of your name and your address) to datarequest@talbothotelgroup.ie or by post to Data Administrator, Talbot Hotel Ltd., On the Quay, Wexford

Agents of the requestor: Please note that you must provide your own contact details and you must provide proof of your entitlement to act on the data subject’s behalf.

Please complete as much of the following information as you can:

Company/Property Name (to which you are making this request to)

Full name of data subject:

(title) (First) (Surname)

Present Address:

Street

Town

County

Postcode

Other contact details:

Telephone

Email

Mobile

Details of the Agent or Requestor (if any)

Name:

Address:

Phone Number:

Email address

Proof of entitlement to act (enclose

authorisiation)

Uses of personal information that you object to

Reason for objecting to these uses of your personal information

Please make reference to the uses of personal information set out in our privacy notice

e.g. our uses of the personal information are unlawful, specifying precisely why; you no longer want to receive direct

marketing messages from us

We will make every effort to respond to you within 1 calendar month of the receipt of your request and valid identification documentation, but please note that this time may be extended to 3 months, when necessary, taking into account the complexity and number of requests.

Signature

Date

FORM NO. 4a

RESTRICTION REQUEST FORM

You have the right to restrict our processing of your personal information in certain circumstances. We ask that you complete this form so we can establish the details of your request and, where possible, implement your request.

If your request is valid, we will restrict our processing of your personal information unless you give your consent to us using it in the future, or we need to use it for other legal reasons.

Please complete your details below and sign where indicated. Send the completed form and proof of identity (by way of proof of your name and your address) to datarequest@talbothotelgroup.ie or by post to Data Administrator, Talbot Hotel Ltd., On the Quay, Wexford

Agents of the requestor: Please note that you must provide your own contact details and you must provide proof of your entitlement to act on the data subject’s behalf.

Please complete as much of the following information as you can:

Company/Property Name (to which you are making this request to)

Full name of data subject:

(title) (First) (Surname)

Present Address:

Street

Town

County

Postcode

Other contact details:

Telephone

Email

Mobile

Details of the Agent or Requestor (if any)

Name:

Address:

Phone Number:

Email address

Proof of entitlement to act (enclose authorisiation)

PORTABILITY REQUEST FORM

Where we use your personal information to fulfill our contractual obligations to you, or where you have consented to our use of your personal information, you have the right to 'port' any such personal information you provide to us.

This means you have the right to receive a copy of it in a machine readable format and to have it transmitted to another company. We ask that you complete this form so we can determine the details of your request and implement your request.

This process will provide you with certain personal information that you have provided to us in a format that can be read electronically, and, if you wish this, can be sent to another data controller.

Please complete your details below and sign where indicated. Send the completed form and proof of identity (by way of proof of your name and your address) to datarequest@talbothotelgroup.ie or by post to Data Administrator, Talbot Hotel Ltd., On the Quay, Wexford

Agents of the requestor: Please note that you must provide your own contact details and you must provide proof of your entitlement to act on the data subject’s behalf.

Please complete as much of the following information as you can:

Company/Property Name (to which you are making this request to)

Full name of data subject:

(title) (first) (surname)

Present Address:

Street

Town

County

Postcode

Other contact details:

Telephone

Email

Mobile

Details of the Agent or Requestor (if any)

Name:

Address:

Phone Number:

Email address

Proof of entitlement to act (enclose authorisiation)

To help us to respond to your request as quickly as possible, please provide as much detail as possible regarding the personal information you seek. If you wish to 'port' all applicable personal information, please write 'all' below

Names and contact details of companies to which that data should be transmitted

e.g. all information I have uploaded to the website; payment details; or billing and delivery addresses.

We will make every effort to respond to you within 1 calendar month of the receipt of your request and valid identification documentation, but please note that this time may be extended to 3 months, when necessary, taking into account the complexity and number of requests.

Signature

Date

Cookies

When you visit the Hotel’s website, some browsing-related information on your device (computer, Smartphone, tablet etc.) is likely to be recorded in files called "cookies" and stored on your device.

What are the different types of cookies?

There are several categories of cookies:

Strictly necessary cookies: these cookies are essential in order to browse some websites and use all their features (the user's operating system support, display etc.). Without these cookies, features such as the display will not have optimum functionality. Note: these cookies collect purely technical data and do not identify you personally.

Performance cookies: these cookies help us improve a user's experience by helping us understand how they use our websites (most frequently visited pages, applications used etc.). These cookies do not identify you individually.

Functionality cookies: in order to make browsing easier, these cookies store certain user preferences (language, username, country etc.).

Targeting/advertising cookies: these cookies enable a user to receive targeted advertisements based on their interests, but they also limit the number of times that the advertisements appear.

Affiliate cookies: these cookies enable third parties ("affiliates") that publish marketing campaigns on their websites to be paid on behalf of the "web merchant".

Cookies from social networks: these third-party Cookies let you communicate the content of our site to others, as well as your opinion in relation to our site. This is the case with the "Share" and "Like" buttons on "Facebook," "Twitter," "LinkedIn," "Video," etc. Social networks which offer these application buttons can identify you by these buttons, even if you did not click on one of them when you visited our site. Indeed, some Cookies allow the social network concerned to follow your navigation on our site whenever your social network account is activated on your device when at the same time, you are on our site. We have no control over the procedures social networks use to collect information about your navigation on our site. Please read these social networks privacy policies regarding personal data. These should allow you to exercise certain privacy options with these social networks, in particular by adjusting your user accounts for each of these networks.

2. Why does the Hotel use cookies

Cookies help us to improve the quality of your browsing experience when visiting our website. This technical process primarily allows us to:

store some of the information that you fill in on our online forms to help us personalize your subsequent visits to our websites

collect statistics. These relate mainly to the number of times you visit our websites and your use of the different services that we provide (sections and content viewed, links), with the aim of improving their relevance and usability

put security measures in place (for example asking you to reconnect to a page or service after a certain amount of time has elapsed)

offer you, through advertisements, personalized content that is likely to be of interest to you.

Important: Advertisements or links to third-party websites may be included on our websites. Your personal details may be collected by third parties when you click on these links. This Charter does

Oriel House Hotel Ltd. Privacy Policy

Oriel House Hotel Ltd. is committed to protecting and respecting your privacy. We adhere to the Privacy Policy (the “Policy”) together with any disclaimers sets out the basis on which any personal data we collect from you or that you provide to us, or that is provided to us relating to you (“Data”) by any means will be processed. Please read the following carefully to understand our use of personal data. Please note that the Policy relates only to living individuals in relation to personal data relating directly to themselves, and not to persons in any other capacity. We recognise that our business has an important role to play in protecting and enhancing the environment for future generations to help secure the long-term sustainability of the Tourism Industry.

Information we may collect from you

We collect personal data from you which you volunteer when you provide such personal data to us, or via our services with which you interact. We may also be given other personal data relating to you by other persons, or we may obtain such other personal data about you as may be provided to us during our legitimate business activities.

We may collect and process data including the following during providing services to you, which could contain your personal data:

details of contracts you have entered with third parties for us to provide services to you;

details of your relationship to other parties;

details of your membership of professional or other organisations;

your date of birth;

details of your children and other relations;

medical details, including details of allergies;

details of your car registration number;

details of your driving licence;

details of your passport and all other Data which you ask us to process on your behalf, or which is necessary for us to process for us to fulfil our role as providing accommodation, gym, leisure retail, food or entertainment related services to you.

We may also process other data, which is not personal data.

When you access our website or wi-fi facilities, your device’s browser provides us with information such as your IP address, browser type, access time and referring URL which is collected and used to compile statistical data. This information may be used to help us to improve our website and the services we offer, and to offer services to you.

Security and where we store your personal data

We are committed to protecting the security of your personal data. We use a variety of security technologies and procedures to help protect your personal data from unauthorised access and use. As effective as modern security practices are, no physical or electronic security system is entirely secure. We cannot guarantee the complete security of our databases, nor can we guarantee that information you supply will not be intercepted while being transmitted to us over the Internet. We will continue to revise policies and implement additional security features as new technologies become available.

The transmission of information via the internet is not completely secure and may involve the transfer of data to countries outside of the European Economic Area (EEA). This occurs typically through use of cloud solutions for web hosting, email hosting or proprietary software solutions delivered to us through the Cloud. We do not however authorise any third party to use your personal data for their own purposes. Non-EEA countries may not provide an adequate level of protection in relation to processing your personal data. By submitting your data, you agree to this transfer, storing and processing.

Although we will do our best to protect your personal data, we cannot guarantee the security of your personal data transmitted to us. Any transmission of data is at your own risk. Once we receive your personal data, we use appropriate security measures to seek to prevent unauthorised access.

Uses made of your personal data

We use your personal data that we hold to:

Enter your email in our promotions

Send marketing communications or surveys to you that we feel may interest you where you have consented to be contacted for such purposes (our list of services below)

Respond to your questions or suggestions

Improve the quality of your visit to our website

Carry out our obligations arising from any contracts entered between you and us

In our legitimate interest of advertising our services, provide details of any loyalty scheme or promotion

comply with legislation; and/or

notify you about changes to our services.

List of services Accommodation Gym

Spa Leisure Retail

Restaurant, bar service and other food related services

Entertainment

We may use your data to send you information relating to our services, events and products which may be of interest to you. If you do not want us to use your data in this way, please notify us to that effect by clicking unsubscribe on one of our promotional emails or using the unsubscribe link on our website.

Children’s privacy and parental consent

Please be aware that Oriel House Hotel has not designed this site for and does not intend for it to be used by, anyone under age 18. Accordingly, this site should not be used by anyone under age 18. Our privacy policy prohibits us from accepting users who are under the age of 18. The hotel specifically requests that persons under the age of 18 not use this site or submit or post information to the site. Should the hotel inadvertently acquire personal information or other data from users under the age of 18, the hotel will not knowingly provide this data to any third party for any purpose whatsoever, and any subsequent disclosure would be due to the fact the user under age 18 used the site and submitted personal information without solicitation by or permission from the Hotel.

We keep your Data for varying periods according to our Retention Schedule here.

Disclosure of your information

We may disclose your Data to third parties who provide a service to us or in the event that we sell or buy any business or assets, in which case we may disclose your Data to the prospective seller or buyer of such business or assets or if we are under a duty to disclose or share your Data in order to comply with any legal obligation, or to protect our rights, property, or safety of staff or customers. Currently we disclose your Data to the following providers.

Provider/Recipient

State “EU” or alternatively state jurisdiction to which the Data is transferred

Pekaar Technologies

EU

Ashbourne Management Services

EU

Mail Chimp

EU

Some jurisdictions may not have adequate safeguards for the protection of personal data, and where this is the case we comply with Chapter 5 of the General Data Protection Regulation (“GDPR”) to provide an alternative method of safeguarding your personal data.

Links to other sites

Our website may, from time to time, contain links to and from other websites. If you follow a link to any of those websites, please note that those websites have their own privacy policies and that we do not accept any responsibility or liability for those policies. Please check those policies before you submit any data to those websites.

If you decide to make an online reservation at the website, you will be linked to a reservation interface and a third party booking engine (Booking Engine) provided by our booking management system vendor Net Affinity. All information sent to this site, if in an SSL session, is encrypted, protecting against disclosure to third parties.

We would like our site visitors to feel confident about using the site to plan and purchase their accommodations, so Hotel is committed to protecting the information we collect.

Your rights

As an individual, under EU law you have certain rights to apply to us to provide information or make amendments to how we process data relating to you. These rights apply in certain circumstances and are set out below: -

The right to access data relating to you (‘access right’). Please see Form 1a here;

the right to rectify/correct data relating to you (‘right to rectification’).

Please see Form 2a here;

The right to object to processing of data relating to you (‘right to object’). Please see Form 3a here.

The right to restrict the processing of data relating to you (‘right to restriction’). Please see Form 4a here;

The right to erase/delete data relating to you (i.e. the “right to erasure”). Please see Form 5a

here; and

The right to ‘port’ certain data relating to you from one organisation to another (‘right to data portability’). Please see Form 6a here;

The controller for the purposes of GDPR is

Oriel House Hotel Ltd.

Changes to this policy

We reserve the right to change this Policy from time to time in our sole discretion. If we make any changes, we will post those changes here so that you can see what information we gather, how we might use that information and in what circumstances we may disclose it. By continuing to use our site or our services or otherwise provide data after we post any such changes, you accept and agree to this Policy as modified.

Contact Us

Questions, comments, requests and complaints regarding this Policy and the information we hold are welcome and should be addressed to us at datarequest@talbothotelgroup.ie

Contact Us

Questions, comments, requests and complaints regarding this Policy and the information we hold are welcome and should be addressed to us at datarequest@talbothotelgroup.ie