Applies to:

Siebel Tools - Version 7.8.2.14[19251] and laterInformation in this document applies to any platform.
Reviewed for relevance "6-SEP-2013".
Reviewed for relevance "19-July-2016".
Reviewed for relevance "1-May-2018"

Symptoms

For Service Request Business Component, I have added the "Deep Copy n" user property in order to copy child attachments of a copied SR. However, for the new-copied SR, I cannot open the attachments and the following error appears:

SBL-UIF-00230: The file performance.txt could not be found on any specified file system.

Cause

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