First Time Traveller

Traveling by air can be a tiring business if you are new to it. So it’s best to be prepared, especially if you are new to it.

Domestic passengers should ensure that they have all necessary documents - tickets, valid photo IDs and any other relevant concessionary fare IDs which may be required by the airline.

Ensure all baggage is properly tagged and identified. Give yourself lots of time to get to the airport, allowing for traffic congestion, bad weather etc.

Domestic Check-in starts 120 minutes before departure and the Check-in counters will be closed 45 minutes before departure time for all classes of travel.

Please note that check-in counter for Domestic flights operating from International Terminals, will close 60 minutes before departure time for all classes.

All Air India flights in the flight range AI010-399 and AI900-999 will depart from International terminals.

International passengers should ensure that they have all necessary documents – tickets, passports, visas, insurance and currency/cash. Ensure all baggage is properly tagged and identified. Give yourself lots of time to get to the airport, allowing for traffic
congestion, bad weather etc.

International check-in counters open three hours prior and close 1 hour prior to departure. Passengers should report well in time.

Ensure you know the correct airport, terminal of departure/arrival and, if possible, have someone meet you on arrival.

For all other requirements please do not hesitate to approach our ground and in-flight staff for assistance.

Call 24x7 All India Toll : 1860 233 1407

From MTNL/BSNL and Mobile/Landline Numbers of most Private Telecom Operators in India.