Geeks To Go is a helpful hub, where thousands of volunteer geeks quickly serve friendly answers and support. Check out the forums and get free advice from the experts. Register now to gain access to all of our features, it's FREE and only takes one minute. Once registered and logged in, you will be able to create topics, post replies to existing threads, give reputation to your fellow members, get your own private messenger, post status updates, manage your profile and so much more.

error msg: Disk Drive C unreadable [Closed]

harrykewell

Posted 14 November 2011 - 02:09 AM

harrykewell

New Member

Member

5 posts

First of all, I'm from Hong Kong and I'm new here, sorry if my english is difficult to understand.

Last week, when i browsing a web, there was many "Critical error" message pop up suddenly.
There's also a System restore window that keeps popping up, there has a Windows logo on it which made me trust it is a reliable progam so i run it.

A moment later, i reboot the computer.
This time, i saw the desktop turned black, desktop icons were gone, C drive files has gone and the startup menu is empty.
The System restore window & many error message pop up again!

Fortunately, i still can using the internet. I've download some programs to fix those problem like: RogueKiller, Trojankiller, SpywareTerminator... but no any big help. So i need your help!

Thank you in advance!

Attached Files

Advertisements

CompCav

Posted 15 November 2011 - 08:50 PM

CompCav

Member 5k

Expert

12,448 posts

Hi, harrykewell! My nick name is CompCav and I will be assisting you with your Malware/Security problems. Please make sure you read all of the instructions and fixes thoroughly before continuing with them. If you have any questions or you are unsure about anything, just ask and I will help you out.

If you have resolved the issues you were originally experiencing, or have received help elsewhere, please let me know so that this topic can be closed.

I am currently still in training and my posts have to be approved by an expert so please expect a delay between my posts.

Please make sure you are saving and printing the instructions out prior to each fix, this way you will have them on hand just in case you are unable to access this site. One of the steps I will be asking you to do requires you to boot into Safe Mode and this process will be much easier for you to perform if the instructions are printed out for you to follow.

If you are ready to get started, please review and follow these guidelines so that we resolve your issues in a timely and effective manner:

Logs from malware removal programs (OTL is one of them) can take some time to analyze. I need you to be patient while I analyze any logs you post.

Please make sure to carefully read any instructions that I give you. Since I cannot see or directly interact with your computer I am dependent on you to "be my eyes" and provide as much information as you can regarding the current state of your computer.

If you're not sure, or if something unexpected happens, do NOT continue! Stop and ask!

These instructions have been specifically tailored to your computer and the issues you are experiencing with your computer. These instructions are not suitable for any other computer, even if the issues are fairly similar.

Do not do things I do not ask for, such as running a spyware scan on your computer. However, the one thing that you should always do, is to make sure your anti-virus definitions are up-to-date!

Please do not use the Attachment feature for any log file. Just do a Copy/Paste of the entire contents of the log file inside your post and submit.

You must reply within four days failure to reply will result in the topic being closed!

Please do not PM me directly for help. If you have any questions, post them in this topic. PM me only if I have not responded to your last post in 2 days.

Lastly, I am no magician. I will try very hard to fix your issues, but no promises can be made. Also be aware that some infections are so severe that you might need to ultimately reformat your hard drive and reinstall the operating system.
Don't worry, this only happens in severe cases, but it sadly does happen. Please have the software and storage media for backing up your data available.

Since you have no internet right now on the infected computer please run this program on the clean computer with the USB flash drive you are using to transfer files back and forth:

Flash Drive Disinfector

Download Flash_Disinfector.exe by sUBs from here and save it to your desktop.

Double-click Flash_Disinfector.exe to run it and follow any prompts that may appear.

The utility may ask you to insert your flash drive and/or other removable drives including your mobile phone. Please do so and allow the utility to clean up those drives as well.

Wait until it has finished scanning and then exit the program.

Reboot your computer when done.

Note: Flash_Disinfector will create a hidden folder named autorun.inf in each partition and every USB drive plugged in when you run it. Don't delete this folder...it will help protect your drives from future infection.

VERY IMPORTANT !!! Save ComboFix.exe to your Desktop * IMPORTANT - Disable your AntiVirus and AntiSpyware applications, usually via a right click on the System Tray icon. They may otherwise interfere with our tools. If you have difficulty properly disabling your protective programs, refer to this link here

Double click on ComboFix.exe & follow the prompts. Accept the disclaimer and allow to update if it asks

When finished, it produces a log for you. Please include the C:\ComboFix.txt in your next reply.

Notes:1. Do not mouse-click Combofix's window while it is running. That may cause it to stall.2. Do not "re-run" Combofix. If you have a problem, reply back for further instructions

Please make sure you include the combo fix log in your next reply as well as describe how your computer is running now

Step 5.

Run TDSSKiller

Doubleclick on TDSSKiller.exe to run the application, then click on Change parameters.

harrykewell

Posted 18 November 2011 - 02:08 AM

harrykewell

New Member

Topic Starter

Member

5 posts

Yes. Actually the desktop icons and files are restored, but the menu is still missing the 'Control panel' and something more.--->Like this

Also, when ComboFix is running, the Avira AntiVirus pop up some message(something like detected some bad things and ask me block or skip it) few times. But i'm sure that i have already disable the AntiVirus program.

After i choose skip the message, explorer.exe was closed and the computer was freeze, so i reboot the computer.

Should i re-run combofix? My logs are at the below. Thanks for your help!

CompCav

Posted 18 November 2011 - 07:12 AM

CompCav

Member 5k

Expert

12,448 posts

Thank you for the information.

Also, when ComboFix is running, the Avira AntiVirus pop up some message(something like detected some bad things and ask me block or skip it) few times. But i'm sure that i have already disable the AntiVirus program.

After i choose skip the message, explorer.exe was closed and the computer was freeze, so i reboot the computer.

Should i re-run combofix? My logs are at the below. Thanks for your help!

CompCav

Posted 22 November 2011 - 07:18 AM

CompCav

Member 5k

Expert

12,448 posts

During the ComboFix run you should not be moving the cursor over the box that ComboFix opens and you should not be using the computer for anything else. ComboFix should be the only thing running. I noted this in the instructions and always when running a tool you should refrain from running other programs or doing other tasks on the computer. It is not unusual for the mouse to freeze just make sure it is not hovering over the ComboFix box when you launch ComboFix.

1. Do not mouse-click Combofix's window while it is running. That may cause it to stall.

A caution - Do not touch your mouse/keyboard until the scan has completed, as this may cause the process to stall or your computer to lock. The scan will temporarily disable your desktop, and if interrupted may leave your desktop disabled. If this occurs, please reboot to restore the desktop. Even when ComboFix appears to be doing nothing, look at your Drive light. If it is flashing, Combofix is still at work.

If it locks up when you are careful and following these instructions then try to run it in safe mode.

Just reboot your computer and start tapping the F8 key. Select safe mode and launch ComboFix in safe mode. If you have to do this stay with the computer because when ComboFix reboots you need to be there to again put the computer in Safe Mode for it to complete.

Here are some detailed screens on getting into safe mode if you need them