You can return this product within 90 days after receiving your original order ONLY if it has a manufacturing defect, does not turn on, counterfeit or you have received the wrong product (with seal not broken).

If you change your mind after placing the order, a return will be allowed if sent back with the rider during the time of delivery (return on the spot) with seal not broken (if any).

What does Jumia Guarantee Cover?

All electronics with manufacturing defect, dead on arrival, wrong product (seal not broken) and counterfeits.

Note:
-Excludes items below ksh. 1500
-Excludes fashion, groceries and beauty
-Excludes Products with missing parts as a result of Customer's negligence or products without its original packaging.

What are the next steps?

Once you have submitted your return request, we will contact you within 48 hours to arrange retrieval. You will also have the choice to deliver the product to one of our pickup Stations.

Once your product is retrieved a quality check will be done to verify the issue and within 72 working hours a confirmation will be provided to ascertain if the item shall be repaired, replaced or refunded.
Please click here for more details on "Jumia Guarantee"

If the product is "shipped from Overseas"?

You can return this product within 90 days after receiving your original order ONLY if it has a manufacturing defect, does not turn on, counterfeit or you have received the wrong product (with seal not broken).
You cannot return the product if you change your mind or you don't like the product. For more information, please visit our FAQ on "Shipped from Overseas products"

- product must remain sealed, except if the product is defective or damaged

- product is still in its original packaging, except if the product is damaged or has missing parts

- product is in its original condition and unused

- product is not damaged except if the product is defective

- product label is still attached except if this is the reason for the return

- product is complete (freebies, accessories, original packaging), except if it has missing parts

- product's original packaging is in good condition

Please NOTE that the products in your possession are your responsibility until they are picked up by our driver or you have dropped them off at a pickup Station. Any product that is not properly packed or is damaged will not be eligible for a return, so please take proper care of the products you might want to return!

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