Will the new custom insert fit sleeved cards?

Yes. The insert will hold cards sleeved in premium protectors. We recommend our own Paladin Card Protectors (size Tristan), but any sleeves of your choice will work well with the insert.

Last updated: July 03, 2018 10:07

Will I be able to get Paladin sleeves for Snowdonia with my pledge?

Yes, we will offer a special add-on in pledge manager, which will allow you to sleeve your whole Snowdonia Deluxe Master Set.

Last updated: July 03, 2018 10:07

Will you offer promos and/or old scenarios separately?

No. Any new content debuting as part of this campaign (like the Bluebell Line or the China-Tibet scenarios), as well as new promos (designer trains) and a few of the older ones (yet to be revealed in Stretch Goals) are available as part of the Seasoned Traveller pledge. Beyond that, we will not offer any promos and scenarios separately.

Last updated: July 03, 2018 10:07

What is the box size of the Snowdonia Deluxe Master Set?

The box size is 295 mm by 295 mm by 150 mm. In essence it is almost exactly the same size as two Ticket to Ride, Talisman, Eldritch Horror, Exodus: Proxima Centauri, or Catan boxes stacked on top of each other.

Last updated: July 04, 2018 05:28

Is there a group/retailer offer available for Snowdonia Deluxe Master Set?

Yes. Please contact us via a private message for details.

Last updated: July 04, 2018 06:27

Will a $1 pledge allow me to upgrade in the pledge manager?

Yes, although it's possible the the price will not be exactly the same as during the project. Specifically, some of the shipping fees might be a bit higher (still in single digits, however).

What is BackerKit?

BackerKit is a service that crowdfunded project creators use to keep track of hundreds to tens of thousands of backers—from shipping details, pledge levels, preferences and quantities, whether they have paid or had their card declined, special notes, and everything in between!

The BackerKit software and support team is independent from the campaign’s project team—BackerKit does not handle the actual reward shipping. For more information about the preparation or delivery status of your rewards, please check the project's updates page.

How does BackerKit work?

After the campaign ends, the project creator will send you an email with a unique link to your survey. You can check out a walkthrough of the process here.

How do I update my shipping address?

BackerKit allows you to update your shipping address until the shipping addresses are locked by the project creator. To update your address, go back to your BackerKit survey by inputting your email here.

I completed the survey, but haven't received my rewards yet. When will they arrive?

As BackerKit does not actually handle any rewards or shipping, the best way to stay updated on the shipping timeline would be to check out the project's updates page.

Why can’t I log into my account?

BackerKit will send you an automated email with an invite link to whatever email you pledged with.

I never received my invitation. How do I complete the survey?

The most common reasons for not receiving a survey email is that you may be checking an email inbox different from the email address you used to sign up with Kickstarter, Indiegogo or Tilt Pro account, or it may be caught in your spam filter.

Confirm that the email address you are searching matches the email address tied to your Kickstarter, Indiegogo, or Tilt Pro account. If that doesn’t work, then try checking your spam, junk or promotions folders. You can also search for "backerkit” in your inbox.

To resend the survey to yourself, visit the project page and input the email address associated with your Kickstarter, Indiegogo or Tilt Pro account.

When will my order be shipped, charged or locked?

That is handled directly by the project creator. BackerKit functions independently of the project itself, so we do not have control of their physical shipping timeline. If you want to check on the project’s status, we recommend reading over the project's updates page.

Can I upgrade or get multiple copies of my pledge?

This depends on the project creator’s decision. If you are unable to see the ‘Want to switch your pledge level?’ after clicking on your pledge amount under “Pledge Level” in your survey, then the project creator would prefer people not to switch pledge levels.