Delivery Policy

Please note that we do not deliver to restricted areas within Singapore, such as:

Army Camps

Jurong Island

Airport (Restricted Areas)

PSA Ports

Orders for same day delivery must be submitted by 8:00pm, after which the delivery will be on the next working day. Please note that not all products listed in our website are for same-day-delivery.

We provide FREE office hours delivery (9am to 5pm from Mon to Sat) for the first delivery attempt. There will be re-delivery or re-location charge of S$15 for any subsequent delivery attempt.

There will be an additional surcharge for delivery during Sundays and public holidays.

There will be an additional surcharge for delivery Sentosa.

24 Hrs City Florist is not responsible for deliveries if the recipient is not at the location at the time of delivery. If you are the customer, you are to ensure that the recipient (or someone who is able to receive the item on behalf) will be at the location on the date given on the order form for delivery. If there is a contact phone number on the order form. 24 Hrs City Florist will not contact the recipient unless we were instructed to do so OR unless we encountered problems locating the delivery location or the recipient. If there is no phone number provided on the order form, the 24 Hrs City Florist will attempt to deliver the gift on the specified delivery date. If the recipient is not at the location when the delivery is made, we will bring the gift back to the shop. Additional delivery charges will apply if the we have to deliver the gift more than once. Alternatively, the recipient may have to collect the gift at our premise. We will kept any undelivered flowers for a maximum of 2 days before we discard them.

Additional service fees will be imposed for deliveries outside office hours (9am to 5pm), Sundays & Public Holidays. We provide URGENT same-day delivery on a case by case basis and urgent delivery fee will apply. Please refer to delivery schedule and charges chart below:

Note: We provide the choice of 2 seperate time-slot within the FREE delivery schedule. (9am-1pm, 1pm-5pm). We will endeavour to deliver within your preferential delivery time slot, however, in certain circumstances, delivery may be done outside the chosen time slot due to unforeseen traffic conditions, such as usually high traffic, accidents, flooding or road blocks. # Delivery for the selected day/date is guaranteed. # Should there be a need for item to arrive by a specific time (e.g. 3pm to 5pm), kindly choose from the special delivery timing selection. Please note that special delivery timing is not applicable for same-day delivery. Please note that we do not deliver on any specific timing (e.g. 4pm sharp) netiher do we deliver on a specific narrow time (e.g. 4pm to 5pm).

For delivery of orchids overseas: We have stopped accepting orders for Orchids at this moment in time. In the aftermath of Sept 11 2001, stringent custom control measures have caused ordhid gift boxes to be delivered late or undelivered. While this incidence is not high, such volatile conditions mean we are not able to guarantee their successful deliveries with full refunds or free redeliveries.

Should you have further enquiries on our delivery charge/policies, please do not hesitate to contact us.

Disclaimer:By accessing, browsing, referencing or using this website, you agree to the terms, conditions and disclaimers. By purchasing an item advertised on this website, you agree to be bound by these policies and our Terms and Conditions. 24 Hrs City Florist may amend the Terms and Conditions from time to time and any amendment will become effective immediately. Your continued use of this website after amendment constitutes an agreement to abide by and be bound by those Terms and Conditions, as amended.