How It Works

Enhance Your EMD Process

Optimize the effectiveness of your emergency medical dispatch process and enhance existing protocols by putting telemedicine and care coordination at the fingertips of dispatchers and first responders.

Initial Assessment

After a 911 call is received or an EMT is on-scene, follow your existing emergency medical dispatch triage protocols and on-scene EMT no-transport direction to identify non-life-threatening incidents where a lower-acuity level of care or destination may more appropriately meet the individual’s needs.

Patient Education

Educate and inform patient of additional, immediately available support provided by a qualified healthcare professional for their convenience and designed to meet their care needs. Then, simply connect them to a provider for real-time medical and behavioral health care guidance, care coordination, and follow up.

Harmonious Handoff

Our EMS APIs were thoughtfully designed by public safety and provider team members to improve call-handling times, reduce turnaround time, and ensure a harmonious handoff by securely syncing previously-entered CAD & ePCR data across systems to reduce repetition and inform providers of the patients concerns.