Privacy Policy Product

Blizz is part of the TeamViewer product family

Blizz Privacy Policy

1. Introduction

We at TeamViewer Germany GmbH take protection of your personal data very seriously. Personal data means any information that can personally reference you, such as your name, address, email addresses, IP address, etc. The following policy provides you with information about the collection of personal data 1. in relation to the administration of the contractual relationship between you and TeamViewer Germany GmbH, and 2. your responsible use of the functionalities of Blizz, consisting of the Software as well as the Server Services described in the EULA (hereinafter collectively referred to as “Blizz”).

3. Information concerning your responsible use of Blizz

4.1. Controller

TeamViewer Germany GmbH, Jahnstraße 30, 73037 Göppingen, is your contractual partner and controller of your personal data in accordance with Art. 4 para. 7 General Data Protection Regulation (“GDPR”) and § 13 German Telemedia Act concerning the entering into and administering the contractual relationship with you. For information on data processing in relation to your responsible use of the functionalities of the Software as well as the Server Services as described in the EULA please refer to the information concerning the use of TeamViewer [make link to section 2.].

4.3. Categories of Data

Signing up for Blizz: When you sign up for Blizz, TeamViewer collects your name, email address and a password of your choice.

5. License Auditing

We will collect information about the frequency of your use of the Software and the Server Services.

Paid subscription: When you use Blizz and pay a subscription fee, you will be transferred to our webshop, which is hosted and operated by Nexway an independent e-commerce reseller. The information requested from you in our webshop will be handled according to Nexway’s own privacy policy. The Nexway Privacy and Data Security Policy describes how Nexway protects your privacy and secures your data when you use the online store. You can find it here http://corporate.nexway.com/legal-notice-privacy/

Meeting: When you use Blizz for a meeting, TeamViewer receives a meeting ID and your IP address in addition to the information outlined under C. II.

5.1. Purpose and Legal Basis for Processing

Download: When you download Blizz, TeamViewer processes your personal data to provide you with the option to use Blizz. Legal basis to process your personal data outlined above under C. I. is a user agreement concerning the use of Blizz, i.e. Art. 6 para. 1 lit. b) GDPR.

Signing up for Blizz: When you sign up to Blizz, TeamViewer uses your personal data for the administration and enhancement of the contract with you. Legal basis to process your personal data outlined under C. II. is Art. 6 para. 1 lit. b) GDPR.

III. License Auditing: TeamViewer is using information about the frequency of your use of Blizz in order to monitor if the agreed license restrictions are observed and in case we recognize that they are exceeded, we will contact you to suggest changing your license type. Legal basis for processing your personal data outlined under C. III is Art. 6 para. 1 lit b) GDPR.

Meeting: When you use Blizz’ for meetings, we collect your personal data as outlined under C. II and V. for performance of the contract. Legal basis for such processing is Art. 6 para. 1 lit. b) GDPR

Other: Where it is necessary for compliance with a legal or regulatory obligation that we are subject to, we process your personal data according to Art. 6 para. 1 lit. e) GDPR.

5.2. Recipients

TeamViewer has strong technical and organizational security measures to protect personal data against unauthorized disclosure and to ensure that only relevant individuals, which act within their job description and have a need to know interest in accessing personal data, will have access to your personal data. TeamViewer employees, who administer and enhance the contractual relationship with you will receive access to your personal data. If you have a paid subscription, employees who are concerned with processing such transactions will receive access to your data. In case you contact our support, our employees who are engaged in providing support will handle your personal data to the extent required to answer your request.
However, we also instruct third parties, such IT maintenance and storage service provider, to help us to operate our business. These third party providers may receive access to personal data through the service they provide. TeamViewer has chosen these third parties with due care and obligated them to confidentiality. Should you have any questions about third parties we use, please contact us at [email protected].
We will not share your personal data with local authorities or courts except where we are required to do so by applicable law, a court order or a legally binding injunction.
Where TeamViewer transfers your personal data out of the EU or the EEA to countries that do not have an adequate level of data protection recognized by the EU, for example to receive group internal IT services from Australia, US and Armenia, we will apply safeguards to adequately protect your personal data. Please refer to obtain a copy of the Standard Contractual Clauses for the transfer of personal data to processors established in third countries under Directive 95/46/EC, or to https://www.privacyshield.gov/EU-US-Framework to obtain a copy of the EU-U.S. Privacy Shield Framework.

6. Retention Periods for Personal Data

TeamViewer retains your personal data for the duration of our contractual relationship with you, regardless if your subscription is for free or paid. Once this contractual relationship terminates, TeamViewer will delete your personal data, unless TeamViewer is legally obligated to retain personal data such as your name, your order form, and the date of the order, in accordance with applicable laws, including § 257 German Commercial Code and/or § 147 German Tax Code for a minimum of six and a maximum of ten years, if you payed for Blizz.

Personal data that we collect in order to carry out license auditing will be deleted three (3) months after the defined license auditing period of one year has been elapsed.

6.1. Statutory/contractual requirement

You may choose not to provide your personal data or provide incomplete personal data. However, you should be aware that you may not be able to engage in a contractual relationship with us or receive adequate support.

7. Automatic Decision-making and Profiling

TeamViewer does not use your personal data for automatic decision-making and profiling.

7.1. Your Rights

You may contact us either in writing or by email at [email protected] in order to exercise the following rights to the extent you are entitled to so under applicable law:

You may access your personal data to check and review such data;

You may request a copy of your personal data;

You may demand that we supplement, correct or delete your personal data; or cease or restrict the collection, processing, use or disclosure of your personal data; the right of rectification also comprises the right to have incomplete personal data completed, including by means of providing a supplementary statement;

You may object to the processing of your personal data;

You may request to receive your personal data in a structured, commonly used and machine-readable format and – subject to your acquisition of the respective copyrights or other required rights – have it transmitted to another controller, provided that the processing is based on your respective consent or to execute a contractual relationship or a relationship prior to entering into a contract with you.

You have the right to lodge a complaint with a supervisory authority in relation to the processing of your personal data. In order to file a complaint, please contact the supervisory authority competent for your place of residency or alternatively, you may contact “Der Landesbeauftragte für den Datenschutz und die Informationsfreiheit, Königstraße 10a, 70173 Stuttgart, Germany“.
Should you have any questions on the processing of your personal data by TeamViewer Germany GmbH in relation to your contractual relationship, please contact [email protected].

7.2. Information concerning your responsible use of Blizz

When you use Blizz, we are providing the product to you as a technical service that you may reasonably use. We technically assist you, as a processor, with meetings, scheduling and contact storage. You are responsible for utilizing Blizz in accordance with the applicable laws, including data protection laws. The following section explains to you how Blizz works.

7.3. Personal Data processed through your use of Blizz

Blizz is a cloud-based collaboration tool. In order to provide Blizz services, TeamViewer receives information depending on your usage of Blizz. However, due to end-to-end encryption, we are not able to access your content. The following paragraph outlines the categories of data processed.

Contacts: When you save contacts in Blizz, TeamViewer receives information about your contacts. Please be mindful that contacts saved may contain personal data of third parties which may not be aware that you saved them in Blizz. When you import your contacts from Outlook into Blizz the same is true.

Scheduler: When you use Blizz’ scheduler to manage your appointments, TeamViewer will receive the subject of a meeting, start and end date and time, time zone, and a password, if you chose this option.

III. Recordings: When you record sessions, TeamViewer will provide you with the functionality to store the recording.

8. Data Usage

TeamViewer is using all of the personal data described in section 2. A. in order to provide you with the functionalities of Blizz as agreed in the End User License Agreement and the Performance Specification and in accordance with the data processing provisions in section C. of the End User License Agreement where additional information on security measures is available: End User License Agreement.

When you use Blizz to manage your contacts, TeamViewer uses your personal data and will transfer such data to TeamViewer Germany GmbH’s server, if you grant access to such data, as far as this is required to enable use of the contacts functionality. TeamViewer will treat such data as confidential and will delete such data once you revoke consent or if keeping such data is no longer necessary to provide you with the functionality. When you use Blizz’ scheduler, we will provide you with the functionality to organize your appointments. When you use Blizz’ chat functionality, TeamViewer will handle the data outlined above under A. III. to enable this service. If you choose to record sessions, you are responsible to inform participants about the recording and the storing of the recorded files, as well as the deletion.

We will not share personal data with local authorities or courts except where we are required to do so by applicable law, a court order or a legally binding injunction.

8.1. Data Subjects Rights

Data subjects may exercise certain rights in relation to the processing of their personal data through TeamViewer towards you. As your technical service provider we may assist you to answer such request as described in the data processing agreement in section C of the End User License Agreement. Such rights might be accessing personal data, rectification, erasure, restriction of processing, data portability and objection to the processing. Data subjects have the right to lodge a complaint with a supervisory authority in relation to the processing of their personal data.
Should you have any questions on the processing of personal data through TeamViewer, please contact [email protected].

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