Google and Coursera launch new certification in IT Support

Google IT Support Professional Certificate creates direct path to jobs with top employers

Coursera and Google have announced the launch of the Google IT Support Professional Certificate, a program that makes a well-paying career in IT within the reach of anyone, anywhere. This first-of-its-kind certificate, developed by subject-matter experts at Google and offered exclusively on Coursera, will help anyone with no prior experience to be ready for an entry-level IT support job in 8 to 12 months.

The industry-relevant curriculum, designed to provide a direct path to employment, will allow learners to share their information with a host of top companies looking to hire entry-level support professionals, including Bank of America, Walmart, Sprint, GE Digital, PNC Bank, Infosys, TEKSystems, UPMC, and, of course, Google.

"Today, as rapid technological transformation redefines industries and jobs, it is critical to equip people with the skills they need to be job ready - today and in the future. Our collaboration with Google and top employers is designed to provide anyone, regardless of their prior experience or training, with the resources they need to succeed as IT professionals"said Raghav Gupta, India Country Director, Coursera.

According to an HBS study on jobs that require training but not a formal degree, IT support offers clear pathways that enable people without a college degree to rise to higher-level positions.

“Finding qualified IT personnel is a challenge many companies face. With 150,000 open roles in IT support, it is one of the fastest growing occupations in the country,” said Ben Fried, Vice President and Chief Information Officer at Google. “We developed this curriculum to address this problem head on. We are looking forward to working with Coursera, our non-profit grantees and participating corporations to create opportunities for thousands of learners.”

Learners in the Google IT Support Professional Certificate will benefit from a deeply engaging online learning experience including the following features:

Courses designed and taught by Googlers who are experts in IT support

Hands-on labs and widgets so that you can gain troubleshooting experience, just like you would on the job

Intrapersonal “soft skills” guidance that can help you excel in any organization