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Evangelist

Odd thing I'm starting to notice, my power button on my iPhone 5 isn't working. It's intermittent but failing more as days progress. I started noticing it after iOS 7, but not convinced it is software related. Any thoughts?

Zealot

Can you feel and hear the button "click" every time you press it? Do you have a bulky case like an Otterbox Defender on the phone? My wife's 4S has a Defender on it and also seems like it takes a much harder press to activate the power button than when her phone is "naked". Last resort, if the phone is still under warrantee, take it to an Apple store.

Genius

Odd thing I'm starting to notice, my power button on my iPhone 5 isn't working. It's intermittent but failing more as days progress. I started noticing it after iOS 7, but not convinced it is software related. Any thoughts?

Member

It's hardware, I had this problem and booked a Genius appointment and got it swapped over. The replacement was in better condition then my original 5 was out of the box. Plenty of people in there with the same problem.

Member

I have this problem too with my iPhone 5 but alas I'm out of warranty so I cannot go to Apple for a replacement. It appears this is happening to a lot of iPhone 5's. However I've found a neat little workaround until I can upgrade in a few months. It's not a perfect solution but it does allow me to lock the screen thus putting it into standby. Go to General > accessibility > assistive touch and switch it to on. You will notice a white translucent button appearing on your screen. You can use this to tap it and then tap "device" and the "lock screen". The only problem with this is that you will have to move the white button around your screen out of the way depending on what you are doing on your screen. I have gotten used to moving it around and it will work well until I can upgrade. Hope that helps.

Evangelist

I have this problem too with my iPhone 5 but alas I'm out of warranty so I cannot go to Apple for a replacement. It appears this is happening to a lot of iPhone 5's. However I've found a neat little workaround until I can upgrade in a few months. It's not a perfect solution but it does allow me to lock the screen thus putting it into standby. Go to General > accessibility > assistive touch and switch it to on. You will notice a white translucent button appearing on your screen. You can use this to tap it and then tap "device" and the "lock screen". The only problem with this is that you will have to move the white button around your screen out of the way depending on what you are doing on your screen. I have gotten used to moving it around and it will work well until I can upgrade. Hope that helps.

Moderator

I would get it replaced before the warranty expires because it will decrease the resale value. When did you buy it and do you have Apple Care+? You don't have to drive to an Apple Store. Apple will ship you a new one. Two-day shipping is free if you have Apple Care+. Otherwise, you'll have to pay $29, but you'd probably spend that much on gas driving to an Apple Store anyway. You then return the defective one with a prepaid shipping label in the same box. They will put a hold on your credit card until they receive it, but they are very fast with removing it.

Evangelist

I would get it replaced before the warranty expires because it will decrease the resale value. When did you buy it and do you have Apple Care+? You don't have to drive to an Apple Store. Apple will ship you a new one. Two-day shipping is free if you have Apple Care+. Otherwise, you'll have to pay $29, but you'd probably spend that much on gas driving to an Apple Store anyway. You then return the defective one with a prepaid shipping label in the same box. They will put a hold on your credit card until they receive it, but they are very fast with removing it.

Genius

Oh ok, power button is more complicated, I replaced my old iPhone 5 mainly to preserve my jailbreak (I would have had to restore to an unjailbreakable version of iOS if taking it to Apple for replacement) I do not recommend that fix by an inexperienced person.

AppleCare is one year and it's free with all new iPhones. AppleCare+ is $99 and it extends the manufacturer's warranty to two years and has additional benefits. You can find your warranty information online if you don't remember when you bought it or if you purchased AppleCare+. https://selfsolve.apple.com/agreementWarrantyDynamic.do

Evangelist

AppleCare is one year and it's free with all new iPhones. AppleCare+ is $99 and it extends the manufacturer's warranty to two years and has additional benefits. You can find your warranty information online if you don't remember when you bought it or if you purchased AppleCare+. https://selfsolve.apple.com/agreementWarrantyDynamic.do