Once they landed, Ms Szilagvi said she and her daughter were covered in bug bites. She phoned customer service to alert them to the problem and to ask that they not be on the same plane going home.

After several attempts to get through to customer service failed, she posted pictures of the bites on Twitter.

The airline then reached out to apologise, and offered them an upgrade to business class for their flight home.

“We were not asking for a refund. All we were asking for was a flight on a different plane, to make sure it was a different plane, to make sure that the plane that was infested with bed bugs was taken care of,” she told CTV.