Concierge Agent - Milan

AIR CANADA

Concierge Agent - Milan

Ville

Description du poste

Description

Are you passionate about reaching new heights, teamwork and making a meaningful contribution? Do you picture yourself as a valued member of an industry-leading organization? If you answered yes to these questions, Air Canada is seeking enthusiastic individuals to join the diverse and vibrant team working together to lead the growth and expansion of Canada’s flag carrier.

The primary focus and responsibilities of the Concierge Agent is to provide personalized service, recognition and attention to detail to Altitude Super Elite 100K, other top tier members and Air Canada Signature class customers in the airport environment. (arrivals, check-in, departures, and lounges). The concierge agent must pay particular attention to our AC VIP customers’ needs and provide excellent service at all times, in line with the customer service guidelines and the corporate safety rules. He / She must be able to solve all kinds of problems and know who and how to ask for assistance. By developing professional, positive relationships with our most frequent customers, the concierge will help develop brand loyalty.

The concierge agent is required to:

Be present at Check-in to greet and acknowledge premium customers and escort to the Lounge if required.

Excellent interpersonal and communication skills combined with a strong commitment to teamwork.

Available for shift work - early mornings, evenings, weekends and statutory holidays.

Experience in a similar role is an advantage

The knowledge of airport environment is an asset

Ticketing knowledge is an asset

Good knowledge of Excel and Microsoft office

LINGUISTIC REQUIREMENTS

Bilingual (English and Italian)

At Air Canada, we want to fly higher when it comes to employment equity. We, therefore, encourage applications from Aboriginal peoples, women, members of a visible minority and persons with a disability.

Air Canada thanks all candidates for their interest; however only those selected to continue in the process will be contacted.