3Com HomeConnect ADSL modem problem

I have just moved my computer to a different ADSL outlet in my home. The modem connects to the internet quite well just like it always did. But whenever I connect the line from "Phone" on the POTS filter to "Line" on the fax modem card, I lose the Internet connection and the ADSL status light goes red. Unplugging the "Line" connection restores the ADSL connection in about 10 - 15 seconds.

There does not seem to be any mention of this kind of problem on any of the support forums. Any suggestions?

If you have a True POT Splitter and not filters, then the PS has two outputs - POTS - Plain old Telephone System and ADSL . The POTS output is filtered so you can talk on the Telphone, fax or use a modem. The ADSL side normally goes on a single pair of wires directly to the ADSL jack. It is not normally something that you move from one location to another.

I suspect that what has happened is that some wires have been connected wrong and when you plug in your modem - your plugging into the ADSL side not the POTS side - This will probably kill the ADSL signal.

Also you can normally have a maximum number of devices on the POTS side at once - It's determined by what's called the ringing equivalence factor - and may be lower for an ADSL Connection. Normally 4-5 devices is not a problem but with ADSL it may be lower - check with your ISP and then check each device - If it's sold in North America each device must have a sticker with the RingEquiv number listed.

The Filter method is an alternative way to the POTS Splitter. It works as long as you remember to use a filter at each phone/fax/modem (not ADSL) device. The ADSL may work with multiple branches to allow moving it, however this is not recommended as it can change the capacitance of the line and may cause reduced speed.

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