dataOn

(A) Asset Management for a large telecom company

Problem facing the organization:

The company has a very wide mobile tower network throughout the country and it has large no of assets (over 10 million) spread across thousands of mobile towers. The identification and status of these assets was unknown.

There was no way for the outsourced asset verification personnel to capture the field verification data.

The Decimal Technologies Solution:

A field application for their network assets physical verification was delivered on dataON platform.

The full physical verification of network assets through the application lead to the population of a dedicated asset lifecycle management tool with serialised, tagged assets.

Results:

The mobile application was delivered in record time.

All the changes and modification in the application was done with minimal disruption while the application was in use.

The mobile app supported very large no of concurrent users working in the remotest corner of the country.

(B) Customer Self Service for a free trade zone

Problem facing the organization:

The free trade zone (FTZ) wanted to improve their customer service by providing them with wide variety of service request form on mobile devices which is easy to use and integrated with service management system of the FTZ.

The Decimal Technologies Solution:

Decimal’s solution enables the user to create a new service request for any of the request types which is close to 165 currently.

Instead of having 165 different forms for different request type stored in the mobile application, dataOn platform creates a dynamic form based on the service selected.

The application also allows offline storage in the phone.

Results:

Getting 165 forms on mobile would have taken almost 2 years while using dataOn, it just took 3 months.

Using dataOn reduced the cost drastically to just 1/5th of the cost it would have taken otherwise.

dataOn platform ensured hassle-free distribution of the application.

(C) Case Management System for a Judiciary Department

Problem facing the organization:

To improve the productivity of judges by providing them access to case management systems on their iPads which they can use while they are away from their work desks.

The Decimal Technologies Solution:

A mobile device based application that enables the judges to keep track of their cases, any associated proceedings and critical function to manage their cases remotely any day any time.

The judges are able to access the case list, case information, case reports, hearing list etc. through the mobile application. They can also draft the judgement for a case.

The application is bilingual and available in both online and offline mode.

Results:

Judges can view or take actions on the cases even while on the move. It provides a consolidated view of all the cases.

It not only equips the Judges with better technology and quick access to all the required case information but also helps in improving their efficiency and in providing quicker resolutions.

dataOn platform was leveraged to reduce application delivery time cycle by 70%.