“My FiOS internet is out about six hours each day. If I'm willing to wait on hold for 40 minutes, I also get an apology, but in the form of someone asking me if I tried unplugging it,” AmIBeingInstained said.

“Internet is very important...glad that someone somewhere understands the pain of losing internet connection,” goodboy920 said.

But some people reckon it’s totes warranted.

“Yeah, it might seem funny, but 4am in Tokyo is 2pm in New York. It's entirely possible that people were awake doing business at that time,” Maze-the-Kobold said.

Either way, we’re very glad the hotel staff apologised for the interruption.