Cons:
Plane was way too hot and stuffy, wasn't until about 20 min into flight before started to cool down.

MCO

ATL

Excellent 9.3

Pros:
No carry on fee, comfortable seat and pitch

Cons:
Displays for zone boarding status would be helpful

JFK

DFW

Excellent 9.0

Pros:
Smooth and comfortable flight.

PBI

ATL

Excellent 8.6

Pros:
I liked that we were able to use the go go entertainment from the headrest. Lots of things to choose from to watch

Cons:
We could of been on time, we had a connection I. Atlanta and had 15 minutes to spare

AMS

LAX

Excellent 10.0

Pros:
Very friendly cabin crew; excellent service with a smile. Food was good considering, and Magnum ice cream bar a delightful treat. Cabin crew paid good attention to benefits of hydration and served water continuously.
Seats and leg room were comfortable considering economy and no extra cost.

Cons:
Plane was not as clean as it should be--plastic utensil on floor, seat rails not vacuumed--however, still rate overall comfort as excellent.

Pros:
The crew was pleasant and the entertainment was great. I had a wonderful experience.

Cons:
Perhaps meals. Maybe more options.

BOS

MUC

Good 6.0

Pros:
The crew on the jet were fine. The entertainment was good too.

Cons:
The crew at checkin we’re pretty awful. They were rude and not very helpful. I witnessed 3 customers have poor service in front of me and then they weren’t helpful with me either. The plane changed and I had paid for a seat and I lost my money and the seat I paid for and was never notified.

FRA

IAD

Excellent 10.0

Pros:
The crew was helpful and nice.

Cons:
Nothing really.

BOS

FRA

Okay 4.3

Pros:
the seating supports under the seats are truly ridiculous. impossible to store bags

Cons:
seating

EWR

MUC

Excellent 8.0

Cons:
On our layover in Munich, we were at our gate, then noticed about 30 minutes prior to boarding that they’d moved us to another gate quite far away, so we hurried to the new gate, only to discover the change was an error, and we had to run back to our original gate. Made it, but annoyed.

Cons:
Terrible. Long delays caused me to miss connecting flight and a wedding. Lufthansa decided 12 hours of my day and the missed ceremony was worth a 5 euro voucher... Never flying german again.

JTR

BRU

Mediocre 3.3

Pros:
At least it was a flight

Cons:
Noisy, no complimentary snacks nor drinks, no legroom

BRU

GVA

Okay 5.0

Pros:
Good priority boarding

Cons:
Delay

MRS

BRU

Excellent 10.0

Pros:
The chairs were comfortable the staff was very attentive and nice

Cons:
I cant really say anything bad except for the fact that my luggage was broken but i did go to the counter and the person was very nice and handled the issue very proffesionally

IAD

BRU

Excellent 8.0

Cons:
The flight and its crew did well but I will NEVER use it again if it has to transit in Brussels. We were bussed to the T terminal ( ‘incidentally’ where were all the AFRICAN flights transit) were we had a 5 hour layover, which is fine with me, but the terminal has no restaurant or any decent stores.

Cons:
Long layover, connecting flight was delayed over an hour without any explanation

JFK

LGW

Good 7.3

Cons:
The video screens in the cabin - especially when in default menu mode and not actually in use - are bright... really bright. I was unable to sleep because someone didn’t turn theirs off before falling asleep.
Then - after landing, they simply can’t be turned off as the loop a Dreamliner promo of footage shot in the bright sky. The screen brightness is NOT adjustable during the promo and sunglasses were needed since I had no option but to have it shine in my face.

MAD

JFK

Okay 5.0

Pros:
Unconfortable seats,poor food,no cans of soda or bottles of water.No even close to business class.Clean ,new plane,nice attendants

OAK

CDG

Okay 5.3

Pros:
Liked that the flight was not full and therefore could use 3 seats to stretch a bit.
Modern plane and smooth flight.
Cheap!

Cons:
Tight leg space. No food or drinks besides water. Sits could be more padded.
My screen didn't allow me to order food or drinks. It was broken and there was no effort from the crew to offer to get at least a menu or pay with my visa for even a cup of coffee. I could have gone to the middle area to deal with it but it was not worth the effort.
Not the most pleasing crew IMO. Just doing their jobs.

Cons:
My flight was late arriving in Toronto no fault of mine then the aircanada security took over an hour to get through then they had been paging me and were rude when I finally made it to the plane again not my fault. Did not deserve the attitude!!!

HNL

YVR

Excellent 8.6

Pros:
Crew, seats and entertainment.
Unfortunately a rude passenger in front that put their seat back too far and refused to compromise so didn’t have much leg room over a 6 hour flight.

Cons:
Extra seat leg and knee room like 4 more inches would make all the difference in the world.

LHR

TXL

Mediocre 3.6

Pros:
Entertainment

Cons:
Everything else

LHR

JFK

Excellent 8.0

Pros:
i liked crew's attitudes.

Cons:
n/a

CLT

ORD

Good 6.0

Cons:
Flight were delayed abnd canceled

ORD

LHR

Good 6.0

Pros:
The crew was friendly. The boarding process was very organized.

Cons:
The seat and entertainment were terrible. The TV worked only in the last hour and the seat was not comfortable. No leg room, and the passenger in front of me wasn't considerate -- I couldn't move in my chain when his chair was down).

Pros:
The boarding process At British airways was another smooth one. However American Airlines is very terrible boarding process from New York to Seattle. Flight was delayed ( as always with American Airlines lol)

Cons:
Honestly better boarding processes and the crew yelling at adults as if we were in grade schools all over again. Respectful passengers has gone through the windows honestly, now it’s like a meat market.

MIA

PIT

Okay 4.6

Pros:
Only the food on this trip was good. Everything else had issues.

Cons:
Poorly organized boarding at Miami. Agent did NOT speak clearly. Uncomfortable long walk outside uphill ramps and steps to board on the a tarmac. Purser’s PA system only worked occasionally. Most communications relayed from rear. My first class seat in row 3 was broken partially reclined.

OGG

PHX

Okay 4.8

Pros:
Crew was good.

Cons:
The seat was tiny. It took forever. I hate you people.

DFW

LAX

Good 7.5

Pros:
Crew was fine, nothing spectacular.

Cons:
Paid extra for exit row on A321 - scam for AA to charge extra for this row, there is no extra leg room

ORD

SEA

Good 7.0

Pros:
Boarding process was really unsmooth here as well. Little delayed. Thankfully this crew was really polite. And not screaming at people this one flight.

Cons:
Keep it as it is. No need to fix what is not broken. Just reduce the very expensive prices that Brussels Airlines charge for its economy class tickets

JFK

BRU

Good 6.6

Pros:
Attentive helpful and cheerful staff: on time

Cons:
Food

DME

BRU

Mediocre 3.3

Cons:
Nothing is for free not even a coffee.

MAD

BRU

Mediocre 2.3

Pros:
The food was okay but thats the best thing I can say.

Cons:
There was someone that pooped themselves, another that threw up, and the flight attendants were so rude. They kept spraying stuff in the air and even those of us sitting, so much in fact I had an asthma attack and had to use my inhaler. When I told the attendant, she said "theres nothing I can do," and kept spraying the air with this awful spray. The flight harmful to my health, exhausting, and uncomfortable. BEWARE OF THIS AIRLINE! I would have preferred not gone on my trip then fly this airline!

Pros:
The crew was excellent.My only complaint was as we were sitting in row 54 the crew made too much noise during sleeping time.Other than that they were very helpful and very nice.It was our first time flying Iberia.It was very enjoyable.I will be happy to recommend bthem.

MAD

BOS

Good 6.6

Pros:
It was IBERIA Flight:
-Seating was good--very nice reclining seats.
-Flight left and arrived on time..

Cons:
It was IBERIA Flight:
-Video remote did not work well and the touch screen did not work well.
-There was no vegetarian option for food--and food was not that good.
-There was a check in for Business class but then for actual boarding there was only 1 line and it took almost 30 minutes to Board and we waited in long line.
-Maybe the crew did not understand English so well.
Thank you for listening.

MAD

MDE

Excellent 8.0

Pros:
The food is very good in 1st class.

Cons:
Even though 1 of the 3 stewards was really excellent at everything (foremost his impecable attitude towards passengers), nothing is really standing out anymore in IBERIA 1st class. It used to be extremely good, but now everything is banal. No attention to detail or pleasantness.
The one thing that really concerns me is that Spanish stewards, more the women than the men, are becoming more rude than before. I understand that some passengers must be a hassle from time to time, but this is their one and only job, so a nice attitude is of the utmost importance.

LIS

MAD

Mediocre 3.0

Pros:
That IBERIA brought me to where I wanted to be

Cons:
I’ve had 4 flights, none of which departed on time
Not even a glass of water offered: IBERIA doesn’t have the prices of WizzAir or Ryanair, but what they offer onboard is pretty much the same as those airlines

Pros:
On this prop plane, the takeoff and landing was exceptionally smooth. Again, the crew gave outstanding service.

Cons:
All was perfect! Thank you.

JFK

LIS

Excellent 10.0

Pros:
Everything was very good.

ORY

LIS

Excellent 10.0

Pros:
I would def use this airline again.

Cons:
The only issue was they’re weren’t any outlets to charge your phone or laptop

LIS

ZRH

Good 7.6

Pros:
Clean plane, nice crew

Cons:
No entertainment at all

LGW

OPO

Mediocre 2.0

Cons:
I was rerouted to Madrid and did not have the correct timely information to cancel and rebook or to get a credit toward a future flight. There was no clear item on line to be used for my problem.

Cons:
The single most cramped and uncomfortable flying experience of my life. The chair in front of me recliner lined to 4 inches in front of my nose. Couldn’t move legs or arms for 10 hours because it was so tightly packed. I couldn’t believe it was legal to fit that many people that closely together.

Pros:
They did get to reschedule me on both my flights, but lost my bag.

ATL

EZE

Okay 4.0

Cons:
My flight from Chicago was two hours late and that's why I missed the flight from Atlanta to Buenos Aires. No one helped and did not know that the flight was delayed and I had to find a place to sleep. I'm not satisfied with the experience and I have not yet arrived in Argentina because of the whole

Cons:
We cancelled this trip months ago, and I didn't book it through Kayak. I don't understand why I've been getting these communications!

BIO

LHR

Mediocre 3.0

Cons:
Be on time.

CLT

ORD

Good 6.0

Cons:
Flight were delayed abnd canceled

LHR

FCO

Excellent 8.0

Pros:
Nice plane, newer model.

Cons:
The ability to control air flow was available on every other row. We were unlucky to be in an off row and it was very uncomfortable. Fortunately my wife was able to move to the window seat where it was cooler.
The athletic team on board made disembarking a bigger challenge than necessary.

We’re not the seller.
At KAYAK we don’t set the prices, so it’s not possible for us to guarantee what other companies are selling.

We compile tonnes of data for you
Our service lets you quickly and easily compare results from hundreds of travel sites at once. In this sense, KAYAK is a search engine and we can't guarantee prices we find.

Why aren’t prices accurate 100% of the time?
Prices on airline seats, hotel rooms and car rentals can change frequently. Several people may also be trying to buy the same travel option simultaneously. As a result, you may find, on occasion, that certain prices are no longer available.

If you have more questions or if you have a bad price to report to us,please send us an
email
and someone from our team will get back to you promptly.