Can the "do-it-yourselfer" install a Peerless-AV mount properly and safely?

Yes, absolutely. All you need are the proper tools and a little common sense. Read through and follow the enclosed detailed instructions. If, for any reason, you are not sure of the mounting surface load capabilities, consult with a certified contractor or architect before continuing.

Can steel stud construction carry the same load wood stud can?

No, steel studs can be much weaker than wood depending on their thickness or gauge. Typically, you will find #25 gauge (.020) in most construction, which is totally incapable of safely supporting a 125 pound with a safety factor of four. You then need to spread the load across 2 or 3 studs using a Peerless-AV wall plate designed for that purpose.

Installation Precautions Causes of Failure

90%* of failures are caused by improper installations:

Screw pullout

Wrong hardware used

Non-structural wall

Other reasons for failure:

Mount "rigging"

Product abuse

"Kid" hanging on the mount

<1%* mount defect

* Percentage used for relative illustration purposes only.

The Right Hardware

Togglers acceptable for lighter installations, flat and tilt mounts.

Wall plates may be required for heavier installations, pivot and articulating wall mounts.

Are there discounts available for large orders?

Does Peerless-AV have custom capabilities?

Yes—in fact, we have a dedicated custom department that focuses solely on custom AV solutions. Learn more about our custom capabilities in the custom section of our site.

I have questions regarding your products. Who do I contact?

Get in touch with your sales representative, or you can speak with Customer Care. If you have a technical question, you can submit it here.

I have a question about my order—who should I talk to?

Visit our Customer Care page, where you can either live chat with one of our customer representatives, request a callback or send us an e-mail. You can also call us toll-free at 1-800-865-2112.

How do I know what mount I need?

Peerless-AV has made every attempt to provide information about each of our products on this site. Technical data sheets, accessible from most individual product pages, are a great source for detailed product information. We strongly encourage you to use our Mount Finder to ensure that you find the right solution for your AV needs.

Can I make a special order—for example, a standard mount in a different color?

We are ready to work with you to tailor our products for your special needs. In most cases, we can provide special paint, engineering and manufacturing processes. Standard product colors are indicated within the catalog. Products (not including fasteners) can be ordered in other paint choices including black, white, silver and gray for a surcharge based on order quantities. Charges for other custom paint colors and product design/manufacturing modifications will be quoted on an individual basis. Custom painted or manufactured product CANNOT BE RETURNED. Contact Customer Care for more information.

Do I need any extra hardware to install your products?

Many Peerless-AV products contain all mounting hardware for a complete installation. Some products require additional mounting hardware. If additional hardware or mounting components are required, this will be noted on the product page, as well as in the technical data sheets.

At what tradeshows does Peerless-AV exhibit?

Peerless-AV exhibits at dozens of A/V industry trade shows throughout the year. Use our Tradeshow Calendar to see where you can meet up with us.

Where do I find installation/assembly instructions?

All Peerless-AV products are shipped with complete and easy-to-use instruction sheets. If you want to read through a product instruction sheet before you buy a product, you can view or download the instruction sheet (in pdf format) from the product page.

What are your shipping and delivery policies?

Prices are FOB our plant, Aurora, Illinois, or point of shipment. All transportation costs and risk of freight damage are the obligation of the buyer. Any claims for shortages or damages, whether concealed or otherwise, must be filed with the common freight carrier. All promises of delivery are made in good faith, and Peerless-AV will make every reasonable effort to see that they are fulfilled. However, if we are unable to meet scheduled delivery dates due to factors beyond our control, such as fires, strikes, government directive, or failure of our suppliers to meet their promises, we shall not be liable for consequential or special damage. Refused shipments will automatically receive up to a 25% restocking fee.