Transforming Your Services

Time

Location

Program Chair

Objectives

As a result of participation in Transformation Track programs, libraries will:

Choose high impact services that and exceed the expectations of their customers.

Implement the staff changes, technology, environment and culture to support these services.

Position and market these services in a way that resonates with potential users.

Deliver these services in a flexible, responsive and intelligent manner.

Maximize the results of their efforts.

Description

What do people want and where is your library in that picture? What are the high impact new services that could reinvent your library today? Do you deliver services in a way that stalls you somewhere short of transformation? It’s past time for big changes that will transform your organization and the experience of your customer. We’ll tell you why, what and how.