Important Information on Fixed Wireless Speeds

A fixed antenna on your roof receives a signal from your local nbn wireless tower, with internal wiring to the nbn connection box inside your premises.

While we are unable to provide you with an estimate of the speeds you will actually experience, the table below will give you some indication of the typical download speeds for most customers on the speed tier they've chosen or that's included in their plan.

Congestion during busy periods
During busy periods, as more premises use the internet at the same time (i.e. 7pm – 11pm), your speeds will also be impacted by network congestion, as well as congestion at your local nbn Wireless tower. If the local nbn Wireless tower is experiencing congestion, you are likely to achieve download speeds of less than 6Mbps. This will have an impact on your ability to enjoy some online applications such as video streaming.

Your actual speeds will vary throughout the day due to quite a number of factors, including the signal strength or obstruction of the antenna’s line of sight to the tower, weather conditions like extreme heat and heavy rain. Plus, your actual speeds may be less due to your in-premise set-up and how the internet is used in your home.

Important Information on Fixed Wireless Speeds

A fixed antenna on your roof receives a signal from your local nbn wireless tower, with internal wiring to the nbn connection box inside your premises.

While we are unable to provide you with an estimate of the speeds you will actually experience, the table below will give you some indication of the typical download speeds for most customers on the speed tier they've chosen or that's included in their plan.

Congestion during busy periods
During busy periods, as more premises use the internet at the same time (i.e. 7pm – 11pm), your speeds will also be impacted by network congestion, as well as congestion at your local nbn wireless tower. If there's congestion, you are likely to achieve download speeds of less than 6Mbps during busy periods. This will have an impact on your ability to enjoy applications that require speeds greater than 6Mbps.

ldeal if you're a small household with one connected device and just want to cover all the basics: light web browsing, social media, email.

Around 50% of customers achieve download speeds greater than 5 Mbps

2-11Mbps (download)

Standard Evening Speed

(nbn tier 25)

This is the standard speed
on the nbn fixed wireless network.

Ideal when there are multiple users at home. Cover all the basics: web browsing, social media, email, stream video.

Around 50% of customers achieve download speeds greater than 10 Mbps

2-22Mbps (download)

Standard Plus Evening Speed

(nbn tier 50)

This is the fastest speed tier available on the nbn fixed wireless network.

Ideal when there are multiple users at home. Cover all the basics: web browsing, social media, email, stream HD video, large file downloads.

Around 50% of customers achieve download speeds greater than 20 Mbps

2-42Mbps (download)

Important speed information:

Your actual speeds will vary throughout the day due to quite a number of factors, including the signal strength or obstruction of the antenna’s line of sight to the tower, weather conditions like extreme heat and heavy rain. Plus, your actual speeds may be less due to your in-premise set-up and how the internet is used in your home.

What's the difference?

Office broadband

Both Telstra broadband and business bundles require a physical connection from the Telstra network to your business premises.

This is connected to the Telstra Business Smart Modem™ that enables a Wi-Fi network in your office or site. Every Telstra Business Smart Modem™ comes with mobile broadband backup (4G coverage required).

Mobile broadband

This type of on-the-go broadband doesn’t require a physical or existing Wi-Fi connection and can be accessed from locations where 4G is enabled.

Every Telstra mobile broadband service comes with access to Telstra’s 4G network. ‘Hotspot’ devices such as the Telstra Nighthawk use a data-only SIM card that also has access to the Telstra 4G network.

Happiness guranteed

We’ll refund your plan fees and any hardware repayment costs when you let us know you’re not happy with your nbn within 30 days of connecting (the 30 days starts after the service is connected to the nbn network and excludes connectivity via mobile broadband backup). Excludes non-standard installation fees, usage charges and nbn co fees. First time Telstra on nbn connections only.

Small business support

Frequently asked questions

ADSL is a broadband service that is delivered over Telstra’s copper network, with internet speeds suitable for web browsing and data sharing.

The nbn network is a more modern broadband service delivered by nbn co, suitable for high-speed data sharing, online collaboration and video calling. You can learn more about nbn by reading our nbn guide.

Both of these technologies require a physical connection from the Telstra network to the premises.

This is connected to a Telstra Gateway that enables a Wi-Fi network in your office or site.

On-the-go broadband doesn’t require a physical or existing Wi-Fi connection and can be accessed from locations where 4G is enabled.

A data only SIM card is used in a ‘hotspot’ device like the Telstra Nighthawk. Every Telstra mobile broadband service comes with access to Australia’s fastest 4G network.

If you exceed your monthly data allowance, your broadband service won't be slowed. Instead, we'll charge you for excess data at $1 per GB, charged per MB or part thereof capped at a maximum of $300 per month.

A static IP address is your fixed address on the internet. You could think of a static IP address as like an email address or a home address. These addresses don't change, which makes contacting or finding someone easy.

A static IP address is useful if you host a website from home, have a file server in your network, are using networked printers, are running a print server, or if you use a remote access program. Because a static IP address doesn’t change, other devices always know exactly how to contact a device that uses one.

The nbn network is being rolled out across Australia. To see where the nbn network is currently available and where it’s coming to next, use our nbn network rollout map. From there, we can determine which services are available in your area and help you get set up.

Help ensure your services are nbnTM ready with Telstra's Business Protect Alarm Monitoring

Were you aware that when you move your services to the nbn, your existing alarm monitoring service may not be compatible or compliant with Australian security standards?

Telstra's "Business Protect IP" works over the Telstra Mobile Network and so isn't affected by the nbn roll out. It's a wireless secure alarm monitoring service that allows you to keep your existing compatible alarm panel.

The alarm is connected to, and monitored by Telstra SNP Monitoring (TSM). TSM is Telstra’s joint venture with SNP Security, the trusted all-Australian Grade A1 security company with over 90 years of expertise in the security monitoring market.

nbn network New Development Charge: If you're in a new development and not already connected to the nbn network, nbn co may charge $300 to connect your premises to the nbn network. If applicable, we will bill that charge to you.

Installation: Professional install ($240) may be required in some circumstances. Extra charges may apply for non-standard or professional install of Telstra or nbn co equipment.

Speeds on the nbn network: Download/Upload speeds: An nbn service can never go faster than the maximum line speed available at your premises, so for FTTN/B/C customers we will confirm your actual speeds after connection if your typical speed will be limited. Find out more about speeds on the nbn network with Telstra at telstra.com/nbn-speeds. Actual speeds will be slower and will vary due to a number of factors including hardware and software configuration, source and type of content downloaded, the number of users and performance of interconnecting infrastructure not operated by us.

nbn satisfaction guarantee: Available to eligible customers connecting a new nbn service with Telstra and who let us know that they are not happy with their nbn services within 30 days of their nbn connection. We will refund your monthly plan fee for that first month (not including usage charges) and any standard Telstra installation, connection or activation fees (not including any nbn co fees we have passed on). We will also waive early termination fees and you will not be required to return any hardware (excluding Foxtel hardware) that Telstra may have provided as part of your nbn plan (for example, the Telstra Smart Modem™). Maximum of one claim per year, per person. This guarantee does not affect any other rights or remedies you may have under consumer law.

nbn™, nbn co and other nbn™ logos and brands are trade marks of nbn co limited and used under licence.

ADSL business broadband information

Business Broadband ADSL plans: If you are moving from BigPond ADSL to Telstra Business Broadband ADSL, you will retain your existing BigPond ADSL email account for an indefinite period from the time the Telstra Business Broadband ADSL service is connected, unless otherwise notified by Telstra.

General business broadband plan information

Monthly excess usage charges: The maximum chargeable amount for additional usage per month is $300.00 per service in a single billing period on new plans only. This means there is no additional usage charge applied after you reach $300 in additional usage per month.

Broadband: Unused data allowance expires monthly.

A $99 activation fee will apply for new Telstra fixed broadband customers.

Installation: Self install ($0) is included ($99 activation fee applies) or buy standard professional install ($240). Professional install is not available in all areas. Additional fees may apply for non-standard installation of Telstra and nbn co equipment and for premises in new developments.

Mobile Broadband Backup: 4G Coverage required. Mobile network must not be used as primary network. Some services may not work in back-up (e.g. static IP)