This letter serves as official notification from Tyco Security Products that Proximex Surveillint Enterprise and Surveillint Essentials will be entering Maintenance Mode. Tyco Security Products will continue to provide support services, critical software patches, and integration updates for Releases 7.1, 8.0 and 8.1 until May 31, 2020 for customers covered by a software support agreements (SSAs). After this date, all support services for the products are unavailable and the products will be obsolete.

If you have a software support agreement (SSA) you will continue to receive support until the end date of the agreement. You may continue to renew your SSA in one (1) year increments until January 31, 2019. Support agreements will no longer be available for sale after this date.

If you need any further clarification or have any questions please contact your local sales representative