New South Wales Government

NSW Government’s Department of Family and Community Services (FACS) provides a range of services to vulnerable children and young people, families, people who are in need of housing, people with disability, their families and carers and older people. Their services reach around 450,000 people in NSW.

CloudSense to Play Key Role in Major NSW Government Family and Community Services Initiative

Win announcement

CloudSense, built on the Salesforce Platform, helps streamline workflows to accelerate time to care.

CloudSense, a global leader in Salesforce native commerce applications, today announced it has been chosen to translate its commercial success in workflow orchestration and contract lifecycle and supplier relationships into support for FACS innovative ChildStory initiative. The CloudSense Platform will help child protection caseworkers help vulnerable children more effectively as part of a A$100 million IT transformation project by NSW Government’s Department of Family and Community Services (FACS) in Australia.

The CloudSense Commerce Platform will help build a single, centralized narrative around each child within the IT system, just as it would a customer or supplier for a commercial organization. ChildStory will replace a number of legacy systems with one integrated platform that is easy to use and supports FACS staff to do more of what they know works. The CloudSense Platform will also be integrated into the department’s ERP system for further workflow orchestration.

The information and tools available will also be centralized, giving caseworkers easy and immediate access. “ChildStory is a great opportunity to provide children, families, caseworkers and our partners with tools that help us to work together and to gather the stories of children who are vulnerable and need child protection services,” explains ChildStory Program Director Lisa Alonso Love. “To deliver ChildStory we have chosen to collaborate with technology partners who have demonstrated that they understood the challenge and had the right technology to support child protection in NSW.”

“We’re delighted to be part of such an imaginative and well-planned initiative – one that demonstrates that our capability for workflow orchestration can be adopted by any organization and for many purposes. We didn’t start out in human services, but our commercial experience easily converts to the needs of this project,” says Adam Savage, CloudSense Vice President Asia Pacific.

“Salesforce is proud to be working with the NSW Department of Family & Community Services (FACS) as the lead technology collaborator, to develop the ChildStory platform. In collaboration with other companies, including CloudSense, the project will deliver real time information sharing which will mean caseworkers spend more time protecting children with the most relevant and up to date information,” said Barry Dietrich, Regional Vice President, New Zealand & Public Sector Australia, Salesforce.

The development of ChildStory has involved a significant number of frontline staff who have been asked to help design a solution to bring improvements to how they work with children, young people, carers and other partners.