Allianz are committed to making sure that we have the very highest standards of customer care. However, we accept that things can go wrong from time to time. Advise us of your concerns and we will strive to ensure that our level of service meets your expectations in the future.

How to make a complaint

You can phone us, email us or write to us with your complaint.

Please be sure to provide us with:

A policy number and / or claim number

An outline of your complaint

Your contact details (phone number, e-mail address, home address)

Address:

Allianz3 Cromac Quay,The Gasworks,Ormeau Road,Belfast BT7 2JD

Email: Please click here and select "make a complaint" from available contact options.

What happens next

The staff member who receives your complaint will deal with it in a considered, fair and consistent manner, with the aim of resolving it at the earliest possible point

We will acknowledge your complaint in writing within 5 business days if your complaint has not been resolved to your satisfaction within 3 business days

This acknowledgement will include:

The name and job title of the person handling your complaint

Leaflet, detailing our complaint handling procedures

Response time

The person responsible for handling your complaint will keep you informed of the progress of your complaint at regular intervals

Complaints resolved within 8 weeks:

Once we are in a position to resolve your complaint, we will issue you with a 'Final Response'. This will clarify our final position in relation to your complaint and any actions agreed. We will also include a leaflet from the Financial Ombudsman service (FOS) entitled "Your complaint and the Ombudsman"

Complaints unresolved by the end of 8 weeks:

If for any reason, we are unable to provide you with a Final Response within 8 weeks, we will issue you with a written response advising you of why we are unable to resolve the complaint, and the anticipated time frame within which we hope to resolve your complaint

We will inform you of your right to refer the matter to the Financial Ombudsman Service and include the FOS leaflet

If your complaint is not resolved to your satisfaction and you remain dissatisfied with our Final Response, you can refer your complaint to:

Allianz p.l.c. is authorised by the Central Bank of Ireland and subject to limited regulation by the Financial Conduct Authority. Details about the extent of our regulation by the Financial Conduct Authority are available from us on request. Allianz p.l.c. is registered in Ireland No 143108. Registered office at Allianz House, Elmpark, Merrion Road, Dublin 4. Standard acceptance criteria, terms & conditions apply. Calls may be recorded or monitored for regulatory, training and quality purposes. This Website Applies To Northern Ireland Customers Only.