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ARCHIVED: At IU, for ArcGIS 9.3 and earlier, how do I correct error
messages about the sentinel superpro hardware key?

When you try to launch ArcGIS software, you may see this error
message:

"The sentinel superpro hardware key has not been installed
on this system, or has been removed."

You may also see this error message if you check the display hardware
key status:

"The superpro driver appears to be installed and
running. However, the hardware key does not appear to be plugged into
a parallel port on this system."

Depending on how you access ArcGIS, follow the appropriate
instructions below.

ArcGIS on a laptop using a sentinel key

At Indiana University, if you see the error message above, check to
see if your sentinel key is parallel port (i.e., printer port
hardware). If it is, email GIS
Support to exchange your old hardware key for a new USB sentinel
key.

Unplug the sentinel key and plug it back in. This causes the
computer to look for the updated driver for the hardware key.

Restart your local license manager service: From the
Start menu or the desktop, right-click My Computer
(XP) or Computer (Vista), and then select
Manage.

Double-click Services and Applications, and then
double-click Services.

From the list of services, right-click ArcGIS License
Manager, and then select Restart.

Close the Computer Management window. Try opening
ArcGIS to see if the problem has been fixed. If not, email GIS
Support.

Remote Desktop access or virtual machine access to ArcGIS

If you attempt to access ArcGIS (licensed by a sentinel key) using
Remote Desktop Connection or a virtual machine, you may see the above
error message. ESRI reports this to be a known issue with ArcGIS 9.2
License Manager running on Windows XP.

Turn off your computer, and then plug in the hardware key while
the machine is off. Then, turn your computer back on.

From the Start menu, select Programs, then
ArcGIS, then License Manager (9.x), and then
Display Hardware Key Status. You will then see a driver
version and the hardware key number in the resulting window; this
should be 5.x.