Policies and procedures

Find out about how we are committed to improving standards and experiences through our policies and procedures

Our equality policy for sport

We recognise the value of sport and the important role it plays in enhancing quality of life for Londoners and are committed to ensuring that opportunities are accessible to all those who wish to get, or stay involved in physical activity and sport. We use our Equality Policy for Sport to support us with this as we continue to improve our equality work.

We want opportunities to be active to be fair, promote social inclusion, engage, unite and motivate people to improve the health and wellbeing of Londoners. All individuals and organisations in our sector are responsible to challenge discrimination and promote inclusion. Where inequalities exist, we must recognise these and take steps to address them.

Our Terms and conditions

The contents of our website are for your general information and use. By continuing to browse and use our website, you are agreeing to comply with our terms and conditions. Please download and read these below. If you disagree with any part of these Terms and Conditions, please refrain from using our website and contact us on the email below.

It should be noted that London Sport may from time to time alter these Terms and Conditions in order to improve our services. It is recommended that you frequently check the document for any changes that may occur. This document can be considered to cover all departments and services provided by London Sport. These include but are not limited to London Sport, Insight and Data Portal, Funding Search Tool and Get Active London.

Our privacy and cookie policy

We are committed to ensuring your data is protected and that all collected data is safeguarded and processed in line with the Data Protection Act 2018 and other applicable privacy laws.

Our privacy and cookie policy explains how we use and process personal data you give us by phone, email, online, survey and other correspondence methods. It further outlines our use of cookies and provides you with a point of contact if you wish to gain access to your personal data.

Feedback and complaints procedure

In line with our values, we strive to deliver and provide the best service to all our partners we support and serve. For us to improve the work we do, we welcome feedback and constructive criticism.

If you would like to discuss any issue informally, or have any feedback to share, please get in touch with Susan Hutton, our Director of Finance and Governance or calling 0203 848 4630.

Formal complaints

If you feel your complaint has not been resolved through the informal process, or if your complaint is of a more serious nature, you can make a formal complaint by sending a letter or email addresses to Susan Hutton, Director of Finance and Governance, London Sport, House of Sport, 190 Great Dover Street, London, SE1 4YB with as much information as possible. The complaint will be recorded and an investigation undertaken.

If the above process does not provide a level of satisfaction, please write directly to Tove Okunniwa, Chief Executive Officer, who will review the procedures undertaken and decide if further action is necessary.