Standard Service Plan

W3’s Standard Service Plan includes a webinar training session, phone support, live chat along with an extensive library of detailed online help including resources such as FAQs, online user guides, articles, online ticketing system, new feature releases and tips to will help you get the most out of your W3 Solution.

Features

Webinar Training

All W3 solutions are complemented with a webinar training session to get you up and running.

Phone & Live Chat Support

If you need help, you can reach us via phone or live chat.

Video Tutorials

24/7/365, point & click video tutorials.

Step-by-Step How to Guides

Receive step-by-step how-to guides to help you quickly and easily setup, configure and manage your solution.

Online Documentation

Easy to use, point and click online help.

Online Support Ticketing System

Opening, managing, resolving and closing support tickets is EASY within your W3 back office partner portal.