after installing the software and connecting the usb to the port, it still does not ackowledge the connectionafter installing the software and connecting the usb to the port, it still does not ackowledge the connection

3 Answers

Thanksa a lot to cristal515!Your procedure is perfectly right but it's not enough.With my vista I had ALSO to MANUALLY install the driver.I went on control panel, system, devices, then look for Olimpus Digital Voice Recorder and start the manual installation of the driver (found in http://downloads.olympus-europa.com/consumer/VoiceRecorder/720/eng_2000_xp.zip).It will ask to confirm for compatibility problems but...you simply click ok and go on!Then the game is over: just plug your device and OPEN again MANUALLY the software.Good luck to all!Steve

why OLYMPUS IS NOT TREATING WELL HIS CUSTOMERS ??? NOBODY TOLD ME THAT MY OLYMPUS VN 960PC WHO WORKS ON XP WAS NOT COMPATIBLE WITH VISTA. THERE IS MANY DAYS THAT I TRY TO FIND A SOLUCION AND OLYMPUS FRANCE DOES NOT HELP. THEY DOES NOT KNOW NOTHING. ONE SAYS ONE THINGS THE OTHER ONE OTHER THINGS AND AT THE END NO SOLUCION !!!!! THEY SEND LINKS BUT THEY DONT WORK !!!! I NEED A SOLUCION. THANK REPLYING ME lucilafree@yahoo.frwhy OLYMPUS IS NOT TREATING WELL HIS CUSTOMERS ??? NOBODY TOLD ME THAT MY OLYMPUS VN 960PC WHO WORKS ON XP WAS NOT COMPATIBLE WITH VISTA. THERE IS MANY DAYS THAT I TRY TO FIND A SOLUCION AND OLYMPUS FRANCE DOES NOT HELP. THEY DOES NOT KNOW NOTHING. ONE SAYS ONE THINGS THE OTHER ONE OTHER THINGS AND AT THE END NO SOLUCION !!!!! THEY SEND LINKS BUT THEY DONT WORK !!!! I NEED A SOLUCION. THANK REPLYING ME lucilafree@yahoo.fr

Tell us some more! Your answer needs to include more details to help people.You can't post answers that contain an email address.Please enter a valid email address.The email address entered is already associated to an account.Login to postPlease use English characters only.

Does the computer recognize the Olympus DS-30 being connected to it at all? If not, do you happen to have another USB cable that you could try using? Either way, you should try connecting it to a different USB port on your computer, as you might have happened to connect it to one that doesn't work.

Unfortunately there is no way to make this recorder compatible to Vista 64 bit operating system. You may want to call Olympus customer service and see if they can do an exchange to a VN-3200PC or a VN-5200PC as these recorders are both compatible to that operating system. Their telephone number is 800-622-6372 option 2 and then option 3.

Olympus has provided new software for VN recorders to used with VISTA plus a few updates.

Uninstall the Digital Wave Player
Uninstall the recorder in device manager

Download and install the New digital wave player,
olympusamerica.com/files/digitalwaveplayer.zip

then go to Olympus america and download all VISTA related updates. Once you have installed and updated the Digital Wave Player software, plug in the recorder and Windows will use the Olympus Driver (not digitally signed) to install and the Digital Wave player software will open automatically.