If the application continues to move slow, gets stuck loading, syncing, or freezes after manually closing the app, turn the device off and restart it. This can assist with potential connection issues.

Additionally, make sure you are running the current version of SWRemote. To do this follow the steps Below:

In SWRemote click on the About tab at the top of the window.

Then look at the MT Version line number and verify you are on the most current version.

If the issue persists and the application still moves slow, gets stuck loading, syncing, or freezes, delete the SWRemote app off the device and re-download it from the App Store or the Google Play Store (keep in mind the specific Apple ID username and password will be needed, as well as the SWRemote registration username and password).

Click here, to learn how to download the SWRemote app from Apple's App Store or Android's Google Play Store.

If you require further assistance, please reach out to the Support Team using any of our channels-