Troubleshooting Cloud Cruiser Express (public)

Table of contents

If collection jobs are completing without errors but failing to collect data for virtual machine usage, it’s possible that the data is not available in Windows Azure Pack to collect.

Ensuring Windows Azure Pack is configured correctly

There are several components that provide data on VM usage to Windows Azure Pack, and if they are not configured correctly this data is not placed in Windows Azure Pack’s usage database where it can be collected by HPE Consumption Analytics Portal or Cloud Cruiser Express.

The following series of Microsoft blog articles explains the components involved and how to configure them:

Resetting data collection

If you are not seeing usage data after installing Cloud Cruiser Express, it may be because usage data was not available from the Windows Azure Pack system at the time of Cloud Cruiser Express installation.

This procedure loads yesterday's usage and all subscriptions and plans that existed on or before yesterday (previous day). The scheduled jobs will collect every night, so each day's usage is available the next day.