State boards need to handle complaints better, audit says

Eleven state boards, including those that oversee real estate agents, private investigators, collection services and funeral directors, need to do a better job of handling complaints, an audit released this morning by the state comptroller’s office says. Most of those boards also need to start doing background checks.

A separate audit released today also criticizes 23 health boards for not charging enough in fees to cover costs, as required by state law. Those boards include the ones that oversee chiropractors, nursing homes, psychologists, medical examiners, nurses, dentists and pharmacists.