Cracked LCD screens are one of the most common problems experienced with MP3 players. Unfortunately such a failure is considered to be physical damage and is generally not covered by any warranty on the unit.

If you have experience repairing electronics devices you may be able to repair the device yourself. Parts are typically available from the manufacturer. The manufacturer may be able to offer repair services for you as well. However, depending on the extent of the damage it may make more economic sense to simply replace the unt.

Tell us some more! Your answer needs to include more details to help people.You can't post answers that contain an email address.Please enter a valid email address.The email address entered is already associated to an account.Login to postPlease use English characters only.

To repair it you would need to get a replacement screen and the only way to do that would to either purchase a broken unit or used unit somewhere. Most likely it isn't worth repairing as a new one is only about 30$. Thank you,Lee

Sorry to hear about your MP3 player. Unfortantely, physical damage such as a cracked screen isn't covered by most manufacturer's warranties. The unit is likely repairable but you will probably have to pay for those repairs.

To get service you should contact Phillips through their website or take the player to a local consumer electronics store that offers repair servies, such as Best Buy™.Best Regards,Ken"Go Ahead. Use Us."

If you mean the screen then yes... It's a common problem... The battery will flex the screen if it's overcharged and eventually crack the screen... Microsoft will **t replace it... Sorry... have ** answer to fix it. Just why it happens and that microsoft won't help you with it.