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Member FAQ

Signing in and managing your RSA profile

How can I sign in to the site?

If you know your username, select “Forgot your password?” below the sign in form. This will send a message to your email address on file with a link that takes you back to the site to reset your password. If you don't know your username (hint: try your email address) please contact RSA for assistance.

I requested a password reset email from the site, but I never received it. What happened?

The password reset email is sent to the email address in your member profile. If your email address has changed, you’ll need to check the old email address if you still have access to it. If you can’t access the email, contact us for assistance. If you’re sure the email address on file is correct, please check your spam folder for the password reset email. You should also add rsa@rsa.org as a safe address in your email program, so that messages from RSA are not sent to spam. Once you successfully sign in and have access to your profile, go to Edit Bio under Manage Profile to update your contact information.

I thought I updated my contact information, but it’s still wrong in my member profile. What happened?

You may have entered new contact information during a billing transaction, but doing so does not update your contact details in your member profile. To update your profile details, sign in and then go to Edit Bio under Manage Profile. Please make
sure there is a valid address in your profile, and that you have selected either “home” or “employer” in the mailing address field. Be sure to hit “Save Changes” at the bottom of the page.

My affiliation is wrong in the conference program. How do I change it?

Sign in to your RSA account and go to Edit Bio under Manage Profile. Update your affiliation in the organization field in the professional information area. The affiliation will update in the program within forty-eight hours.

My profile says that my primary discipline is History of Religion, but I’d like to change it to History. How do I do that? And what are discipline groups anyway?

RSA has twenty-five officially recognized disciplines, and each of these has its own group and group pages on the website. The discipline group pages allow members of those disciplines to communicate with each other. Members have one primary discipline but may join as many discipline groups as desired. To change your primary discipline from History of Religion to History, you must first join the History discipline group. Sign in, then go to Group Permissions and select Discipline. Click on the History group, and on the next page click on Join Group near the top of the page. Now go back to Groups under My Profile. Under Primary Group Management, you are now able to select History as your primary discipline group. If you want to remove yourself from the History of Religion group, return to Group Permissions, click on Discipline, and then History of Religion, and under Options, select Leave Group.

Membership renewal and auto-renewal

My membership expired and I want to become a member again. What should I do?

If you know your login, just sign in to the site and follow the prompt to renew. If you don’t see a prompt, go to Membership Info under My Profile. If you don’t know your login, try resetting the password or getting assistance from RSA. Please do not register as a new member if you have been a member in the past.

I just renewed my membership but I got a confirmation notice that my membership expires in just a few months. I thought it would be good for a year. What’s going on?

All RSA memberships are for the calendar year and expire on 31 December each year. We alert members to this by including this information on our membership renewal pages and in renewal notices. Memberships transacted anytime after 1 November are applied to the following year, but member benefits begin immediately.

I read something about auto-renew when I was renewing my membership. What if I don’t want my membership to auto-renew?

As we transition to an income-based dues schedule for 2017, all pending membership auto-renewals will be cancelled prior to 1 November 2016, to allow our members to opt for the appropriate dues level for 2017 after that date. 2016 memberships will expire on 15 January, 2017. For more information on 2017 dues, visit our Membership Renewal page.

I have an awaiting auto-bill for auto-renewal of my membership, but I prefer to renew manually. Is that possible?

This has already been arranged. All scheduled auto-renewal transactions will be cancelled by our system before 1 November 2016, to allow members to choose their appropriate dues level for 2017.

I received a notice that my auto-bill for membership renewal could not be processed, and that my membership had expired. How can I renew my membership?

Sign in to your RSA account, and then go to the Membership Info page under My Profile. If your auto-renew transaction was unsuccessful, you will see an open (unpaid) transaction in the list of transactions. Click the credit card icon next to the open transaction to provide the necessary information to complete the transaction. If the auto-bill was declined some time ago, the failed transaction may have already been deleted by an administrator; in that case, you will see a link to renew on the Membership Info page.

Documents and receipts

I can't find my receipts for membership dues and conference registration. Can I download those from the website?

Yes! Sign in, and go to Manage Profile. Find Invoicing, Payments & History, where you can download paid invoices for any membership, conference, and donation payments you’ve made on the RSA website.