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1 ATA Quick Start Your ATA comes with a power cube and Ethernet cable. Some models also include other items, such as a phone cord, phone-jack adapter, phone filter, or service provider flyer. To complete the installation, you need the following: - A broadband Internet connection using a cable modem, ADSL, T1, E1, SDSL, or any other high-speed always on Internet connection. - An account set up with a VoIP service provider. If you do not have an account set up, please look for a Read Me First! flyer in the box for your VoIP ATA and follow its instructions. If there is no flyer, go to your service provider s Web site and sign up for service. - A router that uses your broadband Internet connection. This can be an ADSL modem with a built-in router, a cable modem with a built-in router, or some other router connected to a broadband Internet connection. The router needs at least one available LAN port, and the router needs to be set up for 10/100 or 10/100/1000 or 10 Mbps. (Most routers use 10/100 unless you change them.) - A telephone so you can place and receive phone calls. Now you re ready to connect the ATA to a telephone, a router, and a live power outlet. You will make your connections to the back of the ATA. 1 Plug your telephone or cordless phone base station into the ATA s PHONE jack, which is on the far left of the ATA s back panel. Note: In some countries outside the USA, you may need to use a phone-jack adapter. Plug the adapter into the ATA s PHONE jack and then plug in your phone. 2 Plug one end of the Ethernet cable into the ATA s Ethernet port and the other end into a LAN port of your router. 3 If your unit has the word TELCO on the front panel of the unit, continue with step 4. If your unit does not have the word TELCO on the front panel, continue with step 5. 4 For ATA units with a TELCO jack: Plug one end of the supplied telephone cord into the ATA s TELCO jack and the other end into your home or office s telephone jack, one

2 where you would normally plug in a standard telephone. You may need to use a phone-jack adapter so the phone cord can fit into your wall jack. If you have ADSL service at that wall jack, you need to put an ADSL filter between that wall jack and the ATA s TELCO jack. Now continue with step 5. 5 Plug the ATA s power cube into the ATA s PWR jack and the other end into a live power strip or wall outlet. 6 The ATA should go through a power-up and registration sequence, and some of the ATA lights should light up. This may take up to 3 minutes, and it should result in the READY light turning on. Once the READY light is on you re ready to make phone calls. Congratulations! If the READY light does not turn on after 3 minutes, please make sure that you followed all the directions above. Note: If your ATA is not working properly, it may be because your router is configured to enable IP filtering. Routers usually come with IP filtering disabled, but you or someone else may have enabled IP filtering. The easiest and best way to resolve this issue is to configure a DMZ for the one router port connected to the ATA. Your router s documentation should show an easy way to configure this DMZ. Making Phone Calls The Basics How you use the phone plugged into your ATA depends on the answer to this question: Does your ATA have a TELCO jack plugged into a phone jack with normal phone service? - If it does not: When you dial, the digits you dial will normally be passed to your VoIP service provider. Please remember that even local calls need an area code. - If it does: You can dial calls that first travel through the Internet, or you can dial calls that first travel through your normal telephone service by way of your TELCO jack. Your ATA can be set up by your service provider, for instance, to route all calls through the Internet unless those calls are local or emergency calls. You can also force a call to go one way or the other: If you come off-hook and dial #8 then additional digits will be dialed into your normal telephone service. If you come off-hook and dial #9 then additional digits will be dialed through the Internet. If your ATA loses power, you can dial through your normal telephone service as if you had a phone plugged directly into a phone jack. 2

3 If the ATA loses power or loses its Internet connection, you cannot place calls through the Internet. Advanced Features - Controlling the ATA from Your Phone Your ATA has a number of features that relate to calls traveling through the Internet. These features can be controlled from the phone plugged into your ATA as described below. For all these commands you first take the phone off-hook and then enter the command. *55 Enable call waiting on all calls. When a call is waiting, you will hear a tone. You can then do a hook-flash to go back and forth between your 2 callers. *56 Disable call waiting on all calls. *59 Disable caller ID for call waiting calls. *70 Turn off call waiting for the next call. *71 Turn on call waiting for the next call. *72 Forward all calls to <phone number> After you dial *72, dial 8, then enter the phone number, then press #. *73 Disable call forwarding. *82 Enable caller ID for all outbound calls. *62 Block caller ID on all outbound calls. *65 Enable caller ID on all inbound calls. *85 Disable caller ID for all inbound calls. *67 Enable caller ID for the next outbound call. *68 Block caller ID for the next outbound call. *66 Redial the last number you dialed. *69 Call the last person who called you. *77 Block all calls that don t have a caller ID. *87 Stop blocking calls that don t have a caller ID. *78 Do not disturb. Your phone won t ring! *79 Turn off Do not Disturb. Lets your phone ring. 3

4 The commands above let you use a phone to directly control the ATA. Note that some VoIP service providers also let you control some of these features by using the setup screens for your account. Note also that these features apply only to VoIP calls, not calls that travel through the traditional phone network by way of your TELCO jack. Features for the traditional phone network are normally available from your traditional phone company. Resetting Your ATA You can reset your ATA by pressing the RESET switch. You can do this by putting the end of a pin or paper clip into the small round RESET hole in the back panel of the ATA. If you press the RESET switch for 5 seconds or more, your ATA s configuration settings will return to the last ones provided by your service provider. If you press the RESET switch for a much shorter time, the ATA will reset as if you had powered it off, then powered it on. Registering Your Product and Getting Assistance If you need assistance, you should consider contacting your service provider. We encourage you to register your product and to notice the many support options available from Zoom. - Please go to and select Technical Support. From here you can register your ATA and/or contact our technical support experts and/or use our intelligent database SmartFacts tm and/or get warranty information. Special Information for VoIP Service Providers This VoIP ATA is designed for VoIP service providers and users. Service providers can easily tailor an ATA to suit customers needs and location, and the service provider s business model and services. The service provider can also choose how to handle updates, and whether updates should be automatic. If you are a VoIP service provider, please contact Zoom in Boston, MA, USA at (617) or in the UK at +44 (0) to find out the many ways we ve tailored this product to meet your needs. 4

10 afterwards. In the event such a disconnection is deemed necessary, you will be advised of your right to file a complaint with the FCC. From time to time, the telephone company may make changes in its facilities, equipment, or operations which could affect the operation of this equipment. If this occurs, the telephone company is required to provide you with advance notice so you can make the modifications necessary to obtain uninterrupted service. There are no user serviceable components within this equipment. For repair and/or warranty information, visit It shall be unlawful for any person within the United States to use a computer or other electronic device to send any message via a telephone facsimile unless such message clearly contains, in a margin at the top or bottom of each transmitted page or on the first page of the transmission, the date and time it is sent and an identification of the business, other entity, or individual sending the message and the telephone number of the sending machine or of such business, other entity, or individual. The telephone number provided may not be a 900 number or any other number for which charges exceed local or long distance transmission charges. Telephone facsimile machines manufactured on and after December 20, 1992, must clearly mark such identifying information on each transmitted message. Facsimile modem boards manufactured on and after December 13, 1995, must comply with the requirements of this section. This equipment cannot be used on public coin phone service provided by the telephone company. Connection to Party Line Service is subject to state tariffs. Contact your state public utility commission, public service commission, or corporation commission for more information. Industry Canada CS03 Statement Note: This CS03 statement applies only to the models that require CS03 compliance, models NOTICE: This equipment meets the applicable Industry Canada Terminal Equipment Technical Specifications. This is confirmed by the registration number. The abbreviation, IC, before the registration number signifies that registration was performed based on a Declaration of Conformity indicating that Industry Canada technical specifications were met. It does not imply that Industry Canada approved the equipment. The Ringer Equivalence Number (REN) for this terminal equipment is identified on the bottom label of the equipment. The REN assigned to each terminal equipment provides an indication of the maximum number of terminals allowed to be connected to a telephone interface. The termination on an interface may consist of any combination of devices subject only to the requirement that the sum of the Ringer Equivalence Numbers of all the devices does not exceed five. AVIS : Le présent matériel est conforme aux spécifications techniques d Industrie Canada applicables au matériel terminal. Cette conformité est confirmée par le numéro d'enregistrement. Le sigle IC, placé devant le numéro d'enregistrement, signifie que l enregistrement s est effectué conformément à une déclaration de conformité et indique que les spécifications techniques d'industrie Canada ont été respectées. Il n implique pas qu Industrie Canada a approuvé le matériel. L'indice d'équivalence de la sonnerie (IES) du présent matériel est montré sur l'étiquette inférieure du produit. L'IES assigné à chaque dispositif terminal indique le nombre maximal de terminaux qui peuvent être raccordés à une interface téléphonique. La terminaison d'une interface peut consister en une combinaison quelconque de dispositifs, à la seule condition que la somme d'indices d'équivalence de la sonnerie de tous les dispositifs n'excède pas 5. U.S. FCC Part 15 Emissions Statement This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses and can radiate radio frequency and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures: Reorient or relocate the receiving antenna. Increase the separation between the equipment and receiver. Connect the equipment into an outlet on a circuit different from that to which the receiver is connected. Consult the dealer or an experienced radio/tv technician for help. 10

12 NOTICE This document contains proprietary information protected by copyright, and this Quick Start and any accompanying hardware, software, firmware, and documentation are copyrighted. No part of this document may be photocopied or reproduced by mechanical, electronic, or other means in any form. The manufacturer does not warrant that the hardware will work properly in all environments and applications, and makes no warranty or representation, either expressed or implied, with respect to the quality, performance, merchantability, or fitness for a particular purpose of the software or documentation. The manufacturer reserves the right to make changes to the hardware, software, and documentation without obligation to notify any person or organization of the revision or change. All brand and product names are the trademarks of their respective owners. Microsoft and Windows are registered trademarks of Microsoft Corporation. Copyright 2006 All rights reserved 0546-B

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