Xbox Forums

Sorry, this console can't play until your subscription payments are up to date

I have had an XBox 360, and in working order, with a Gold membership, since September. I got a new XBox 360 console with more memory (and traded in the old one) over a month ago. I have been using it since then without difficulty, and suddenly on January 31st, it won't allow me to play ANYTHING (even offline). Message reads: "Terms and Conditions: Sorry, this console can't play until your subscription payments are up to date. Microsoft account: [MOD REMOVED] (which is NOT my email) serial #------------ Please go to Xbox.com/mycontract for more info. I spent 3 hours on the phone with your phone support and she wondered if the console was "banned"?? The issue was not easy because we registered it when we had our old xbox with info that we can't even remember, (old email, etc), so we registered this console while on the phone and started and account, but that didn't change anything with the game...it still won't play!! Extremely frustrated here.

TwinbornCoyote1's post has been flagged. Thank you for your feedback.

Reason:

You have posted to a forum that requires a moderator to approve posts before they are publicly available.

That screen will only appear on a subsidized Xbox 360 system that was purchased on contract. During the 2 year contract term, the system needs to periodically connect to verify the contract status. If the contract is not current (aka you stop paying before the contract is up), the system will be banned from Xbox Live.

Again, this is not a screen that will ever appear on a standalone Xbox 360 purchased at full retail. It will only appear on a subsidized system purchased under a contract.

If you bought this system at full price from a store, you need to return it to the store and exchange it for a new system.

If you bought this system from a private party on eBay or bought it used from any source YOU HAVE BEEN SCAMMED and should file a charge back with your credit card or Paypal.

Syriel One's post has been flagged. Thank you for your feedback.

Reason:

You have posted to a forum that requires a moderator to approve posts before they are publicly available.

Please go ahead and create a new thread detailing your situation along with any error messages you see and troubleshooting steps that you've taken so we can provide you with the best support for your unique situation.