Patients Rights & Notices

AltaPointe provides a verbal orientation regarding rights, complaint procedures and responsibilities to each patient upon admission to any of our programs or as soon as the patient’s condition permits. Legal guardians involved in the care of minors receive a printed copy of these rights. Treatment rights also are posted for public display at all AltaPointe clinics, residences and hospitals. These documents may be accessed from this page for the convenience of patients and their families.

AltaPointe Health announces the sponsorship of the Child and Adult Care Food Program. Meals will be available at no separate charge to enrolled participants at the centers listed and will be provided without regard to race, color, national origin, sex, age, or disability. Names of the participating AltaPointe facilities/centers and their locations: BayPointe Hospital – 5800…
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Our goal is to ensure accessibility to every service, program and other benefit.
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In Case of Emergency, Call 9-1-1.

If you are in a psychiatric crisis situation that is not life-threatening:Call CarePointe at (251) 450-2211

What People Say About AltaPointe Health

By the time I hung up the phone, I received several follow up calls to make sure we were okay. They did an excellent job for us. I would give them an ‘A’.

CarePointe caller

My son was a resident of BayPointe Hospital. Following his discharge, I received an email from his teacher praising his behavior and how far he has come since returning to school last spring. He is using his experience to help other students better themselves and is very caring towards others. He is now in a regular classroom at school and making A’s and B’s. His homeroom teacher is putting him up for student of the month. She is amazed at the transformation this year. Home life is wonderful since his return. I cannot thank you and the staff at BayPointe for what you did for us. He is truly a success of all of their hard work.

BayPointe patient's family member

My therapist has gone above and beyond in dealing with my issues. No matter what I asked she was able to help me figure out the best solution for the problem. I hope I never have to change therapists. She is awesome, and someone I hope everyone can meet.

BayView patient

My therapist is compassionate and nonjudgmental. He truly cares about me and all of his clients. I do not think of him as my therapist but as my friend. It has been a joy growing with him.

BayView patient

I just wanted to tell you how wonderful your staff is to me and my husband. They go above and beyond each visit. They are truly awesome. They always ask me how I’m doing when I bring my husband in for his appointments. They have helped us so much.

BayView patient's family member

I was about to completely have a nervous breakdown, but my therapist helped me so much. She has been there for me whenever I have needed her. She knows how to talk to you to keep you grounded, so that you can pull your life back together. I almost died and she has helped me when no one else would. I want to thank her for all that she has done for me and continues to do for me. I definitely recommend her.

BayView patient

It is very cliché to say that she (therapist) saved my life, but she really did. Going through as a cancer patient she taught me how to put those kinds of problems in perspective and what kinds of things I can control and what I cannot control and 80 percent of what happens in one’s life is out of their control. It made me a better man, a better person, a better husband, and a better father to my children. It really did save my life.

Patient

I thoroughly enjoy my job; I am very passionate about it and I look forward going to work almost every day.

Staff member

What I like is being able to help people no matter what type of service they need or what type of service they are requesting. Whether it is a preventative type of thing or they need a psychiatrist for medication, or they need hospitalization. We really try and make sure we put our arms around a person and we direct them to the right level of care.

Staff member

I love AltaPointe! I don’t even call it a job because I enjoy what I do. I would work for free if I had to because I really enjoy it. It is almost like a ministry to go out and help people, help someone that truly needs it. But I do not look at it as work.