Warranty & Returns

Our warranty policy commences from the order date and most products have a limited warranty period of 12 months (and 24 months for X-Fi Sonic Carrier). Please refer to the information provided in the product packaging for the exact warranty period applicable for your specific product.

Orders for Creative Outlier Air, Creative Outlier ONE, Creative Outlier ONE Plus, Creative Outlier Black, Creative Metallix, Creative Metallix Plus, and Creative Stage Air are covered under the 14-day satisfaction guarantee, when purchased directly through the Creative Store. If you find that these products you've purchased direct from the Creative Store do not suit your needs, is defective, or is damaged in-transit, you have the option of returning it to us within 14 days of your order for a refund or an exchange.

Note: All other products are not covered under the 14-day satisfaction guarantee, and are not eligible for returns due to a change of mind.

Returning your product back to us for a refund:

If you would like to return the products for a refund, the following conditions must be met:

Products must be returned within 14 days of your order

Products must be returned in its original packaging with the full package contents in place

Products must be returned in mint, resaleable condition. Any visible signs of wear, scratches, or damage will void the return eligibility of the product.

The refund amount will only include the price you paid for the returned product. We are unable to provide return mailing labels, nor are we able to provide refunds for shipping costs.

All return requests will require a Return Merchandise Authorisation (RMA) number prior to being returned. Returning a product without an RMA number may result in us not being able to identify your returned products, or may result in a longer processing lead time.

Please take the following steps to initiate your return process and obtain an RMA number:

For product(s) purchased from Creative authorized distributors/resellersWe recommend that you contact the place of purchase first. You can then bring your product to the shop for an exchange, if it is legitimate.