Dear customer:
Our site requires a $15 usd minimum order (you can order a mix of any product). Orders above $100 can only be shipped to the billing address on file with your credit card company. During checkout, our site will provide you with an estimate of shipping and handling charges. In the event that the shipping charges are lower, we will adjust your shipping rate to the lower amount. Our goal is to process all orders within 24 hours of receipt. Orders are processed and shipped during regular business hours (Monday through Friday 8:00AM - 5:00PM PST, excluding holidays).

Once your order is shipped, we will send you another e-mail which will include the tracking number(s) for your order and instructions on how you can keep track of your order on-line.

If for any reason there is a problem with your shipment, please contact sales@mymexicanpantry.com within 15 days of placing your order. Otherwise, MyMexicanPantry.com will not be liable for any further delays or problems with delivery.

My Mexican Pantry reserves the right to hold any order for credit/debit card security review. If your order is affected you will be notified within three business days.

For customers requiring next day service, please select "UPS Next Day Air" at check out and submit your order before 12:00pm PST Monday - Thursday.

Note: For orders outside of the USA and Canada, please visit our
FAQ section. It is important to note that import taxes and charges are NOT included in the price of your order. The majority of shipments are delivered free of customs taxes and duties however occasionally the destination country's customs agency may select your shipment for assessment and could charge these duties and taxes. This charge varies from country to country and will not be covered by My Mexican Pantry. The customer is responsible for shipping costs should any package be held or denied by Customs.