Build Productivity with More Right-Party Contacts

The Noble communications platform uses one of the industry’s most advanced dialing algorithms and superior tone and voice detection to drive agent productivity rates. With 95%+ answering machine detection, and busy, no answer, and disconnect (temporary and permanent) tone recognition, agents receive only live parties, instead of unproductive numbers.

Increase Response Rates through Automated Messaging

Outbound messaging and text-to-speech tools help ensure that agents are talking to interested parties. If a person is interested in learning more, the call can transfer to an agent; if not, leave an automated message with a return phone number. For more efficient service, the Noble suite can integrate with your existing ordering software or customer database to provide account information and payment options, and to record results automatically, without requiring an agent.

Enable Customer Self-Service with Personalization & Interactive Tools

Automated messaging can be used to notify customers of account changes, to verify new orders or accounts, remind them of renewal dates, or inform them of service events or deliveries. Self-service menus allows customers to respond immediately by making automated payments, returning calls to provide or receive more information, or to upgrade or change orders -- all without requiring a live agent.

Improve Service Levels with Effective Contact Routing

The use of skills-based routing can increase your service results by routing calls based on agent skills. Sales calls can be sent to more effective closers, route calls for account services to different groups, or assign reps to specific accounts. Agent-specific callbacks are also supported. Digital recording tools capture orders for later verification and customers can be transferred as needed, without hanging up and dialing another number.

Create a Unified Environment for All Communications

Agents can be assigned to handle both outbound and inbound calls at the same time, promoting increased efficiency. Dialing automatically adjusts to changing call volumes while optimizing agent activity. Integration with our built in database, or with your existing systems, ensures that your customer account records are maintained with up-to-the-second accuracy. Email and web support help you provide completely unified services for multimedia channels.