All condoms product can be use at least 2 years from now before expire.

All photographs were taken at close proximity (variation in colors may occur due to different display settings.) Original color might be slightly different from the picture due to the computer monitor settings. We will do our best to describe every item if they are different from our pictures.

All orders are shipped in nondescript packages, people will not knowing the content without open the package. Sender is our company name, no "condom" wording in the parcel.

Other Option : Self-Collect at Post Laju Office

You may put a remark (during check-out) say you prefer to collect your order at Post Laju office near your house. In this case, we will send the parcel to the nearest Post Laju office, tracking number will update you by email, and you can collect your order at Post Laju office by showing the officer your tracking number next day.

All of our products are sold in the same packing that it was obtained directly from our manufacturers or distributors.

For hygiene reasons, all items will not be exchanged or returned except for items that was shipped incorrectly or damaged during the delivery process. However, the items must not be opened or used.

Refunds or exchanges will be given at the discretion of the company's management.

Can I know where is your shop ? Can I come direct and buy from you ?Ans : Sorry to inform you that we are an e-Commerce company operate in a warehouse only, we do not have any retail outlet for you to buy direct.

Can I buy thru PM (Private Message or Whatapps) ?Ans : We will prefer you buy online at our e-store, PM may have delay or mistake when we transfer your order into our system.

Exchange & Return Policy

Seller's Information

Refunds or exchanges will be given at the discretion of the company's management.

PrestoMall Return/Exchange Policy

Cancellation

Request for cancellation if product has not been dispatched after payment completion.

Strictly no cancellation for E-voucher after purchased.

Return

Request for return within 7 calendar days following delivery date.

Check seller's approval on buyer's request.

Buyer sends product in question to seller.

Seller receives and checks returned product.

Seller approves return and return is completed.

Strictly no return or refund for E-voucher.

Exchange

Request for exchange within 7 calendar days following receipt of delivery.

Check seller's approval on buyer's request.

Buyer sends product in question to seller.

Seller receives and checks returned product

Seller send new product to buyer, and buyer receives it, and exchange is completed.

No exchange for E-voucher purchased.

How to Request for Cancellation/Return/Exchange

You can request for cancellation after completing payment and if product has not been dispatched by then, cancellation request is approved and you can receive refund. But, in case seller has already dispatched product, cancellation request can be rejected.

You can request for return after obtaining product, you should send the product in question to seller. After seller checks if returned product is flawed, and approves your request, return is completed and payment is refunded.

You can request for exchange if wrong product is shipped, you should send the product in question to seller. After seller checks if returned product is flawed, seller approves your request, and re-sends new product.

Criteria for Return/Exchange

You can request for return/exchange within 7 calendar days following delivery date. But return/exchange request cannot be made in following cases:

When request due to change of mind is made after 7 calendar days following delivery date

When product is used, destroyed or damaged

When tag attached to product is removed or package of product is opened and product value is damaged

When sealed package is opened or packaging materials are lost

When too much time has passed and product value has so decreased that its re-sale is not possible

When return/exchange request is made for customized product such as hand-made shoes or accessories

When components of product (including free gift) have been used or lost

When buyer did not follow instructions included in product

As e-voucher products are immediately sent to your e-mail, returns/exchanges are not available. Please take note of this before purchase, and input your e-mail address correctly.

As Mobile Top-up products are directly reloaded on your cell phone number, returns/exchanges are not available. Please take note of this before purchase, and enter your cell phone number correctly.

For any inconvenience regarding Cancellation/Return/Exchange, please email to [email protected] and we will do our best to help you.

Notice

Please note that, direct transaction with the seller without using PrestoMall payment service can cause problems such as; not receiving the product, receiving different product etc.

For sales products and contents registered by the seller, PrestoMall run by Presto Mall has no responsibility on any of the registered contents.

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MasterCard

Amex

CIMBBank bank transfer

maybank2u

CIMB Clicks

rhbnow

Ambank Online Banking

Boost

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About PrestoMall

PrestoMall, previously known as 11street Malaysia, is Malaysia’s largest homegrown online shopping platform, which is part of Presto - Malaysia’s first homegrown multi-service lifestyle app that offers various lifestyle and convenient features as well as hassle-free mobile payments. PrestoMall is operated by Presto Mall Sdn Bhd. (Formerly known as Celcom Planet Sdn. Bhd.).