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Enterprise Connect 2018

Delivering Critical Insights on the Contact
Center Solutions that are Shaping the Market

Enterprise Connect is the
premier showcase for communications and collaboration to help achieve business
transformation. Much of the event’s focus is on IP Telephony, Unified
Communications, and other issues central to enterprise networks. The conference
and expo, which took place March 12-15, 2018, at the Gaylord Palms in Orlando,
FL, also delves deep into technologies and deployment models for the contact
center. APIs for chatbots, artificial
intelligence, and applications for using contextual information to better
understand customer intent and behavior were at the forefront. Suppliers
offered solutions to improve the digital customer experience as end users, consultants,
and channel partners came to learn new ways to empower businesses to deploy new
technologies more quickly and cost-effectively.

CRMXchange was on hand to meet with selected Enterprise
Connect suppliers from the contact center space. Sheri Greenhaus, Managing Partner, discussed
how their solutions could make a difference to companies seeking to increase
operating efficiency and improve customer satisfaction. This eBook presents brief
summaries of their solutions and discusses what differentiates their offerings
in the marketplace.