Countries Included in Voice Unlimited Plan?

Does anyone know where to find a list of all of the countries that are included for free for international calling in the Xfinity Voice Unlimited Plan?

Recent marketing emails from Xfinity as well as the Web page at http://www.xfinity.com/international-voice do not have updated or complete information regarding this issue. That Web page states "Now, the XFINITY Voice Unlimited plan lets you call places like Canada, China, India, Mexico, Hong Kong, South Korea, Singapore, Puerto Rico and more – at no additional cost."

"like"..."and more"...are vague and an actual list of the countries doesn't seem to be available. (The "See international calling rates" link on that page also does not lead to a relevant answer for this question.)

Re: Countries Included in Voice Unlimited Plan?

Does anyone know where to find a list of all of the countries that are included for free for international calling in the Xfinity Voice Unlimited Plan?

Recent marketing emails from Xfinity as well as the Web page at http://www.xfinity.com/international-voice do not have updated or complete information regarding this issue. That Web page states "Now, the XFINITY Voice Unlimited plan lets you call places like Canada, China, India, Mexico, Hong Kong, South Korea, Singapore, Puerto Rico and more – at no additional cost."

"like"..."and more"...are vague and an actual list of the countries doesn't seem to be available. (The "See international calling rates" link on that page also does not lead to a relevant answer for this question.)

@Until those web pages are updated, you should call into Comcast @ 1-800-266-2278 or 1-800-934-6489 and ask for the current listings of countries for your plan.

I am not a Comcast Employee. I am a Customer Expert volunteering my time to help other customers here in the Forums.We ask that you post publicly so people with similar questions may benefit from the conversation.Was your question answered? Mark the post as Best Answer!

Re: Countries Included in Voice Unlimited Plan?

Thanks, already tried that. The offshore customer service agent I reached first gave me an incorrect answer; then demonstrated unfamiliarity with the product/marketing announcements that led me to the question in the first place; then gave me the same countries that appear on the Web site with the vague language "call places like"..."and more".

I have lost interest at this point in spending time pursuing a correct, relevant answer from Comcast and will just use the other solution I've been using for my international VOIP calls (Skype). I did not have time to wait on hold for a supervisor to handle the question correctly, as I'd already been on the phone for half an hour at that point. Comcast customer service, as usual.

Re: Countries Included in Voice Unlimited Plan?

My grandson is stationed on an aircraft carrier off Japan. His mom sent me his international number. Can I text or call him? Is there any additional charge? And I don't know how to do it. It's a long number and when I tried to call it I got a beep beep beep. I have the unlimited bundle.

Then dial the area code (1–5 digits — please see a sample calling code list below)

and finally the phone number (4–7 digits).

Thank you

I am an Official Comcast Employee.Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.Was your question answered? Mark the post as Best Answer!

Re: Countries Included in Voice Unlimited Plan?

Phil,

(Is that short for Phillippines?) Actually that does not answer the question as to "and more". If you go to that link provided it takes you to the call rates. In the Unlimited Voice plan it states that you can call to South Korea for free, when you go to the link you provided it states that it is $.08 per minute.

Very recently we added South Korea as an "included" or free to call that country. In fact, China, India, Mexico, South Korea, Hong Kong, and Singapore were all recently added as included.

Thank you for bringing this discrepancy on our website to our attention and I will be happy to pass along this feedback to our web team who posts this information to our website.

I am an Official Comcast Employee.Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.Was your question answered? Mark the post as Best Answer!

Re: Countries Included in Voice Unlimited Plan?

What’s confusing and misleading about that link is the text "With the XFINITY Voice Unlimited plan, you can make calls to nearly half the world…" Yet it lists only a few countries as being included at no extra charge – not anywhere close to half the world. Comcast product team should just list the companies included at no cost without all the marketing hyperbole.

Re: Countries Included in Voice Unlimited Plan?

Will the U.K. and Germany be added to covered free calling countries soon? They are not 3rd world and have a very established and efficient communications systems in place so is there a valid reason why you wouldn’t want to include these countries or perhaps others in addition in the EU?