Program
designed
for
practitioners
who
may
have
an
interest
in
joining
international
students
in
one
or
more
modular
programs
for
the
discovery/upgrading
of
their
knowledge
and
skills
in
specific
hospitality
management
subjects

GENERAL
OBJECTIVE
On
completion
of
this
course,
participants
will
demonstrate
an
introductory
knowledge
of
the
key
elements
of
Hospitality
Industry
Housekeeping
Operations
as
practiced
in
the
United
States.
CONTENT
1. The
Housekeeping
Profession
and
the
Principles
of
Management
2. Planning,
Organizing
and
Staffing
the
New
Organization
3. Directing
and
Controlling
Ongoing
Housekeeping
Operations
4. Special
Topics:
Swimming
Pool
Operations
and
Management,
Housekeeping
in
Other
Venues,
Safeguarding
of
Assets,
In-­‐House
Laundries,
and
the
Full
Circle
of
Management
OUTCOMES
At
the
end
of
the
module
the
participants
will
be
able
to:
1. List
and
describe
five
normative
characteristics
associated
with
housekeeping
employees.
2. Explain
why
delegation
is
the
key
to
managerial
success.
3. Describe,
from
the
executive
housekeeper’s
perspective,
the
planning
that
is
required
to
open
a
new
hotel.
4. List
possible
variables
to
consider
when
establishing
workload
criteria
for
a
guestroom
attendant.
5. Describe
the
use
of
conventional
individual
worker
scheduling,
and
list
its
negative
and
positive
aspects.
6. Describe
the
role
of
the
executive
housekeeper
as
a
materials
administrator.
7. Describe
the
classification
of
materials
in
the
hotel.
8. Describe
standard
procedures
in
floor
and
carpet,
and
wall
coverings
cleaning.
9. Identify
common
cleaning
supplies
and
equipment
used
in
the
housekeeping
department.
10. Generate
purchase
specifications
for
bedding
and
table
linens
in
a
certain
class
of
hotel.
11. Describe
different
techniques
used
to
train
newly
hired
employees
and
hotel
to
maintain
training
and
development
records.
12. Describe
the
steps
involved
in
the
daily
routine
of
cleaning
guestrooms.
13. Describe
the
pros
and
cons
of
an
on
premise
laundry
vs.
outsourcing
laundry
operations.
Fees:
CHF
1’800
per
week

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