About

Who we are and why we do what we do

WHO WE ARE

A single channel forall of your businesstechnology needs.

“We strive to deliver superior, customised and simplified solutions through a single channel.”

Merge ICT Group is an Australian company specialising in workplace technology, unified communications and audio visual integration. Striving to better cater for the rapidly evolving Australian business landscape, we deliver end-to-end solutions across a wide range of integrated technology systems including video conferencing and collaboration, professional audio visual, office printing and scanning solutions, and business phone systems. Our mission consists of three main aspects:

provide our customers with quicker and easier access to the best advice and the latest workplace and AV technology via a single channel

deliver a better customer experience

drive environmental awareness.

To ensure we achieve our goals we operate with a unique and agile business model. This model is underpinned by almost two decades worth of experience advising on, providing and supporting ICT and AV solutions across Australia and is strengthened by the collaborative working relationships we hold with our partners.

Our operational structure has been engineered to focus more on the customer, and we strive to deliver superior, customised and simplified solutions through a single channel that boost productivity, improve collaboration, increase efficiency, and ultimately drive customer success.

WHAT WE DO

We build solutions that solve business challenges.

“By offering our customers truly unique solutions via a single channel, we take away the pain of managing disparate office and AV technology systems from multiple suppliers, freeing up time to focus on more important revenue generating tasks.”

Every business has its challenges. Every one of these challenges is inherently unique and, if correctly addressed, can serve as a catalyst for positive change and improvement. We are experts in advising on and implementing systems that will help overcome these challenges and move your business forward by enabling better communication, improving processes, and allowing better staff, student and customer engagement. Additionally, having knowledge of and working across such an array of different technologies, we can create complete ecosystems that work together in harmony.

By employing a “your success is our success” strategy, we hold you and your needs at the heart of everything we do and understand that one size does not fit all. We focus as much on business outcomes as we do on the customer journey, and we approach every opportunity with a commitment to offer genuine benefit and value backed by ongoing and unrivalled service and support.

Our transparent contract structures take the guess work out of the procurement process and save businesses time, money and frustration. And by offering our customers truly unique solutions via a single channel, we take away the pain of managing disparate office and audio visual technology systems from multiple suppliers, freeing up time to focus on more important revenue generating tasks.

The suite of technology we have on offer will enhance and streamline mundane office tasks and day-to-day business communication. Unlike the larger players in these fields, we are uniquely positioned to support your business across our various products and services in a very effective and personal way.

Merge ICT Group is a small business at heart, and we simply offer a better experience. We are dedicated to providing unrivalled levels of customer service, flexibility, agility and account management.

WHY WE DO IT

We do it better.

“We aren’t tied to one brand or product, which affords us the freedom and luxury to be creative; to think and work differently.”

A man once said, “if you don’t like the way things are being done, you can choose to accept it and stop complaining or do something about it.” At Merge ICT Group, we’re doing something about it.

Our goal is to work with our customers to introduce new technology that will not just improve the business but improve the lives of the people in it. If deployed correctly, the right technology will do just that.

Every business is unique — even across vertical markets. We know all cannot be painted with the same brush so we take the time to listen. We aren’t tied to one brand or product, which affords us the freedom and luxury to be creative, to think and work differently, and do whatever we need to do to get the job done. The possibilities are endless.

WHAT'S IMPORTANT TO US

Dedication.Satisfaction.Recognition.

“We are the first generation to be able to end poverty, and the last generation that can take steps to avoid the worst impacts of climate change.”

— Ban Ki-MoonUN Secretary General

We are dedicated to what we do and how we do it, and will stop at nothing to ensure every single one of our valued customers are satisfied. However, we do care about more than just helping businesses improve their operations. We care equally about the environment and the sustainability of this beautiful planet.

We have just one Earth, and the corporate sector must be held accountable and take ownership of the growing climate problem. While we understand that the trees we plant won’t singlehandedly reverse climate change, it is a step in the right direction and we encourage all businesses to follow suit. As Ban Ki-moon (UN Secretary-General) said, “we are the first generation to be able to end poverty, and the last generation that can take steps to avoid the worst impacts of climate change. Future generations will judge us harshly if we fail to uphold our moral and historical responsibilities.”

By choosing Merge ICT Group, you too are choosing to make a difference. Want to know more?