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NetBotz TFTP upgrade procedure.

Issue:
NetBotz TFTP upgrade procedure.

Product Line:
NetBotz version 3

Environment:
NetBotz model: 355, 455, 450, 550, 570.

Cause:
Optional NetBotz firmware upgrade/recovery instructions. This option may also be a suggested procedure for restoring a NetBotz appliance to default due to unknown configuration issues or other unknown behavior on a NetBotz appliance.

Resolution:

NOTE: These steps must be run from a PC on the same network segment as the NetBotz Appliance.

NOTE: The only cables/sensors that can remain plugged into the NetBotz Appliance during this procedure are the USB console cable and the network cable.

3) Due to antivirus programs setting the TFTPd32.exe file as a virus, it is no longer provided within the firmware download. You may use any tftp program, or if you would like to use the TFTPd32.exe program, see FA274811.

4) Set the base directory of your TFTP server to be the extracted firmware files tftp directory (/releases_netbotzv3/4.X.X/tftp/)NOTE: Ensure that there are no firewalls or other network security that would block TFTP traffic between the NetBotz Appliance and the computer running the TFTP server.

5) Connect a USB cable from your computer to the console port on the Appliance.

6) To find the correct communication (COM) port to use within the next step, you will need to open the Device Manager within the control panel. Within the Ports section will be a USB Serial port with a COM# listed at the end in parenthesis. If the USB Serial Adapter is not showing, refer to knowledge base FA158350.

7) Open a terminal emulator such as Windows HyperTerminal or PuTTy. Select serial communication and use the following settings:

1) Type a name for the connection and on the next screen select the appropriate COM port that was discovered earlier

8) When opening the connection, you should be at a login prompt.

NOTE: Please read ALL of step 9 before continuing.
9) Unplug the power from the NetBotz Appliance while keeping the serial connection open. Wait 5 seconds and plug it back in. When it is turned bac on, you will need to have the serial session active. It will be counting down to stop the auto-boot, press <enter> to stop the auto-boot sequence. If you do not see the countdown, repeat this step.

10) You should now be at a NetBotz> prompt. Enter the following commands to direct the appliance where to retrieve the new code from:

17) Issue the following command: rootupg <enter> This process will take approximately 7-8 minutes to complete. After completing, the system will automatically reboot.NOTE: There is an additional option of rootupgkeep instead of rootupg, which will keep the settings on the appliance.

18) If you are not using DHCP, after reboot, log into the appliance using a username/password of root/apc to set the network settings on the appliance.

You should now be able to manage the NetBotz Appliance using the Advanced View application.