Terms and Conditions

Terms and Conditions at Royalty Cakes

Welcome to www.royaltycakes.co.za ("the Website"). The Website is made available to you by Royalty Cakes, a private company based in the Republic of South Africa. Our Website gives you the experience to order handcrafted and designed specialty baked delicacies and delivered to you by a touch of a button.

Website Terms and Conditions of Use Relating to www.royaltycakes.co.za. These Terms and Conditions ("the Terms and Conditions") govern your ("the User") use of the Royalty Cakes ("Royalty Cakes", "we" and "our") website located at the domain name www.royaltycakes.co.za ("the Website"). By accessing and using the Website, the User agrees to be bound by the Terms and Conditions set out in this legal notice. The User may not access, display, use, download, and/or otherwise copy or distribute Content obtained on the website for marketing and other purposes without the consent of Royalty Cakes.

By using this Website or communicating with us by electronic means, the user consents and acknowledges that any and all agreements, notices, disclosures, or any other communication satisfies any legal requirement, including but not limited to the requirement that such communications should be in writing.

Products

The Website www.royaltycakes.co.za sells handcrafted and designed specialty baked delicacies and delivered to you by a touch of a button. The use and consumption of any product bought from this Website is at the purchaser's risk. The purchaser/ user indemnifies and holds Royalty Cakes harmless against any loss, injury or damages which may be sustained as a result of using the products sold on the Website

The private information required for executing the orders placed through the e-commerce facility, namely the User's personal information and credit card details, delivery address and telephone numbers will be kept in the strictest confidence by Royalty Cakes and not sold or made known to third parties. Only the necessary information, that is the delivery address and contact phone number will be made known to third parties delivering the product.

At Royalty Cakes you can be assured that what our pictures reflect is what you receive on delivery day. All our prices are already inclusive of VAT, however a delivery fee will be added on during check out for specific areas.

As our Royal Gift boxes are Handcrafted, should a specific colour become out of stock after an order has been placed, Royalty Cakes reserves the right to contact the sender and make an alternative decision on the colour of the Royal Gift Box.

All prices are subject to change and it is in Royalty Cakes discretion to allow any products to be out of stock.

Deliveries

Royalty Cakes does not deliver on Sundays, Mondays and Public holidays. Delivery fees will be charged per area and destinations further than anticipated will be charged at an extra delivery fee. Fees are subject to increase, at our sole discretion, due to fluctuations and increases in fuel prices. As each day is unique and with outside influences, we are unable to guarantee delivery times, we will try our best to deliver within office hours. Please ensure the correct delivery address is provided at check out and that there is an available contact number for the recipient.

No deliveries will be left alone at any location should the recipient not be there to accept the Royal Gift. Should this happen the chauffeur is under strict instructions to bring the Royal Gift back to Royalty Cakes and contact the sender for alternative arrangements within Royalty Cakes delivery times. All gifts must be signed for acceptance and to confirm that the Royal gift was received sealed.

If on receiving the Royal gift the sender or the recipient is not 100% satisfied, the chauffeur must be notified on delivery and and the gift returned with the chauffeur. Due to Health and Safety reasons no baked product will be returned. Royalty Cakes prides itself in quality products and will ensure the best quality of each and every baked delicacy, and for this reason there are no refunds accepted. Should for some reason the sender or the recipient not be satisfied with the baked product, please contact Royalty Cakes and speak to our professionals who will assure you of complete customer service and a arrangement.

Although seldom charged, we do reserve the right to charge a handling fee should the address provided be incorrect, you changed your mind and the delivery already went out or if the recipient already has a similar product and needs to exchange the items for something else.

If you receive a product that is different to the one you ordered, let us know within 48 hours of receiving it and we’ll make arrangements for the item(s) to be returned to us and for the correct product to be delivered to you ASAP. If the incorrect product is delivered to you do not remove the product from its original packaging, open or consume the product in any way. If the product is opened or consumed in any way and is not in the condition that we delivered it in, you will be liable for a handling fee. If we have to reattempt your delivery more than twice we may charge you a handling fee as well as refund you in the form of credit.

When you click to make a purchase with us legal obligations arise and your right to refund of monies charged to your credit card or paid in any other way agreed by us, are limited by our terms & conditions. You must not make any purchase through this site unless you understand and agree all our terms and conditions. Once payment is made for the purchase, it is deemed that you have read and understood the terms and conditions for such purchase. If you have any queries please contact us before making any purchase for any service through this website.

Payments

Orders will only be confirmed once full payment has been made.

Royalty Cakes undertakes that it has taken all reasonable precautions to secure the credit card processing that is carried out to receive payment for goods sold. Royalty Cakes cannot be held responsible for security breaches occurring on the User's electronic device (Personal Computer, smart phone or other electronic device used to browse the Website), which may result due to the lack of adequate virus protection software or spyware that the User may inadvertently have installed on his/her device. Royalty Cakes reserves the right to ask the senders of a Royal gift for a copy of their I.D. book to protect all our Royal Customers.

Refunds & Cancellations

Royalty Cakes will only refund orders at our discretion, in the event of an error or failure on Royalty's part to fulfil an order. Due to the fact our products are made day before delivery, cancellation of orders will only be accepted if effected 48 hours before the date of delivery.

Payment Options

Payment may be made via Visa, MasterCard, Diners or American Express credit cards, or by bank transfer into the the Royalty Cakes bank account, the details of which will be provided after checkout.

Credit card transactions will be acquired for Royalty Cakes via approved payment gateways. Our payment gateways use the strictest form of encryption, namely Secure Socket Layer 3 (SSL3) and no credit card details are stored on the website. Customer information is stored separately.

Updates on Terms and Conditions

Royalty Cakes reserves the right to change, modify, add to or remove from portions or the whole of these Terms and Conditions from time to time. Changes to these Terms and Conditions will become effective upon such changes being posted to this Website. It is the User's obligation to periodically check these Terms and Conditions at the Website for changes or updates. The User's continued use of this Website following the posting of changes or updates will be considered notice of the User's acceptance to abide by and be bound by these Terms and Conditions, including such changes or updates.

Copyright and Intellectual Property Rights

Royalty Cakes provides certain information on the Website. Content currently or anticipated to be displayed on this Website is provided by Royalty Cakes and its affiliates. All such proprietary works, and the compilation of the proprietary works, are copyright of Royalty Cakes or its affiliates, and is protected by South African and international copyright laws. We reserve the right to make any changes to the Website, the Content, or to products and/or services offered through the Website at any times and without notice. All rights in and to the Content is reserved and retained by the Owners. Except as specified in these Terms and Conditions, the User is not granted a license or any other right including without limitation under Copyright, Trademark, Patent or other Intellectual Property Rights in or to the Content.

This Website and the Content may not be reproduced, duplicated, copied, resold, visited or otherwise exploited for any commercial purpose without the express prior written consent of Provider. The license does not allow the User to collect product or service listings, descriptions or other information displayed here, and does not allow any derivative use of this Website or the Content for the benefit of another merchant. The User may not frame nor use framing technologies to enclose the Royalty Cakes Website or the Content nor any part thereof without the express written consent of Royalty Cakes and the Owners do not offer products or services to minors. If you are under the age of 18, you may not respond to or otherwise accept or act upon any offers in the Website. Royalty Cakes, the Owners, and their affiliates reserve the right to refuse service, terminate accounts, remove or edit content, or cancel orders in their sole discretion. Any unauthorised use terminates this license.

Limitation of liability

The Website and all Content on the Website, including any current or future offer of products or services, are provided on an "as is" basis, and may include inaccuracies or typographical errors. The Owners make no warranty or representation as to the availability, accuracy or completeness of the Content. Neither Royalty Cakes nor any affiliate of Royalty Cakes, shall be held responsible for any direct or indirect special, consequential or other damage of any kind whatsoever suffered or incurred, related to the use of, or the inability to access or use the Content or the Website or any functionality thereof, or of any linked website, even if Royalty Cakes is expressly advised thereof.

Casual surfing Privacy

The User may visit the Website without providing any personal information. The Website servers will in such instances collect the IP address of the User computer, but not the email address or any other distinguishing information. This information is aggregated to measure the number of visits, average time spent at the Website, pages viewed, etc. Royalty Cakes uses this information to determine use of the Website, and to improve content thereon. Royalty Cakes assumes no obligation to protect this information, and may copy, distribute or otherwise use such information without limitation. For the purpose of this clause, "personal information" shall be defined as detailed in the Promotion of Access to Information Act 2 of 2000 (PAIA).

Choice of Law

This Website is controlled, operated and administered by Royalty Cakes from its offices within the Republic of South Africa. Access to the Website from territories or countries where the content or purchase of the products sold on the Website is illegal is prohibited.

The User may not use this Website in violation of South African export laws and regulations. If the User accesses this Website from locations outside of South Africa, that User is responsible for compliance with all local laws. These Terms and Conditions shall be governed by the laws of the Republic of South Africa, and the User consents to the jurisdiction of the Cape Town High Court in the event of any dispute. If any of the provisions of these Terms and Conditions are found by a court of competent jurisdiction to be invalid or unenforceable, that provision shall be enforced to the maximum extent permissible so as to give effect to the intent of these Terms and Conditions, and the remainder of these Terms and Conditions shall continue in full force and effect. These Terms and Conditions constitute the entire agreement between Royalty Cakes and the User with regard to the use of the Content and this Website.