Steve Jobs Fielded Some Customer Service Requests

(CNN) — Among chief executives, Steve Jobs was an outlier. CEOs of public companies are generally hands-on, but Jobs was involved in practically every detail, from determining which industries Apple should invade to the material used for the iPhone’s screen.

Jobs even got directly involved in customer service, which was a part of Apple’s business for which he exercised a great deal of attention and patience. He fielded e-mails about broken laptops and intervened on support calls.