Due to a Sentinel-3A planned SLSTR instrument maintenance activity all NRT/NTC L1 and L2 user products covering a sensing time from 08:50 to 13:55 UTC on 28 August 2018 are unavailable.

Data Hub User Guides unavailability on 30 August 2018

29 Aug 2018

Users are informed that the Data Hub User Guides will be temporarily unavailable for two hours on the 30th of August 2018 starting from 8:00 UTC. We apologize for the inconvenience.

Sentinel-2A MSI decontamination between 14 and 17 September 2018

27 Aug 2018

A routine decontamination activity of the Sentinel-2A MSI is planned to take place over a continuous period of 24-hours between 15 and 16 September, from 07:00 to 07:00 UTC (corresponding to the period between absolute orbits 16877 to 16891). During this temporal window, no MSI acquisition will take place.

Correlated calibration activities will be performed around the decontamination period which will affect the nominal acquisition plan even further between 14 and 17 September from 17:00 to 09:20 UTC.

Due to an on-board anomaly triggered following the collision avoidance manoeuvre performed on 12 August 2018, the Sentinel-2A products with sensing orbit in the range 16381 - 16392 have been noted with a wrong geolocation and will be removed from the DataHub catalogue.

An attempt to recover the products will be contemplated depending on the outcome of the anomaly investigation. We regret any inconvenience that this may cause.

Maintenance on ColHub Node 1 on Tuesday, 14 August 2018

10 Aug 2018

Collaborative users are informed that on Tuesday 14 August 2018 a maintenance activity will be performed on Access Node 1.
The maintenance will start at 8:00 UTC and will end at 12:00 UTC.
During the maintenance activity two short service interruptions will occur and the publication of new products will be temporarily suspended.
We apologize for the inconvenience that this might cause to your activities.

Sentinel-3A data unavailability

06 Aug 2018

Due to a Sentinel-3A planned spacecraft manoeuvre all NRT/NTC/STC OLCI and SRAL user products could be degraded from sensing time 2018/01/08 08:08 UTC to 2018/01/08 08:22 UTC.
NRT/NTC SLSTR user products could be degraded from sensing time 2018/01/08 08:08 UTC to 2018/01/08 10:27 UTC.

Unscheduled Infrastructure Maintenance on 31 July 2018

31 Jul 2018

Users are informed that, due to an unscheduled infrastructure maintenance, the following services were unavailable today, from 08:15 to 09:28 UTC:

Users are informed that Sentinel-2 products publication is back to nominal operations.
A storage performance issue (see news) was affecting the timeliness of publication of the products on the Data Hubs of 12-27 hours with respect to their generation time instead of the nominal 6-7 hours.
The problem has been fixed.

We apologise for the inconvenience that this may have caused to your activities.

Sentinel-3A SRAL STC products delayed from 14 July 2018

16 Jul 2018

Due to a circulation delay of some mandatory auxiliary data, the production of Sentinel-3 SRAL STC products acquired between 01:29 and 22:30 UTC on 14 July 2018 is delayed and under recovery.

Sentinel-2 products publication delay since 12 July 2018 18:00 UTC due to a Data Hub infra...

13 Jul 2018

Users are informed that, as from 12 July 2018. 18:00 UTC, the Sentinel-2 products publication is delayed and cumulating backlog on all the Data Hub access points, due to an infrastructure problem at the core dissemination centre.
The hosting provider is investigating the issue and working for restoring the publication rates to their nominal conditions as soon as possible.
A news item will be published as soon as the problem is resolved.
We apologise for the inconvenience that this may cause to your activities.