FAQ's

Can I sort your items by price?

Yes you can! Just perform any search to bring up your search results. A “Sort By” field will appear with a drop down menu resting on the top right side of the search results. You could also sort by other criteria listed in said drop down menu.

Does Stoma Bags sell medical supplies outside of the US?

Stoma Bags has clients in all 6 continents - We would love to say that we reach all 7 continents, but we are yet to get an order from Antarctica. Before ordering, please review our full Shipping Policy.

Does Stoma Bags sell quality products?

We only sell original products right from the major manufacturers. Among the Ostomy Supply brands we carry are Cymed Ostomy, Nu-Hope, Convatec, Hollister Ostomy, Coloplast Ostomy, Torbot, Genairex, Marlen, Welland, and Perry. For our Incontinence, Wound Care and other lines we work with 3M, Bard, Beiersdorf, Becton Dickinson, Kendall, Sherwood Medical, Smith & Nephew, Molnlycke and many more.

You can shop safely and securely on our site. All transactions on our site are encrypted with SSL technology. Also, we partnered with PAYPAL to process credit cards and electronic payments under full compliance with the Payment Card Industry Data Security Standard (PCI DSS). Look for this logo by scrolling to the left of any page on the website:

SSL Certificate Authority

Do you offer overnight shipping?

If you need overnight delivery, please call us at 1 (855) 828-1444 and it will be arranged. Click here to view our shipping policies.

How can I contact you if there’s a problem with my order?

We would love to hear from you! Your feedback means a great deal to us. If there is an issue with your order we will be more than happy to assist you. Click here to view our contact information. You can write to us directly from there.

How can I purchase an item?

The steps to purchase are simple:

Search for a product by entering a keyword or description in the search bar located in the upper left hand area of stomabags.com.

Once you find it, click “add to cart” making sure the quantity of the item you want to purchase is correct.

After filling up your cart with the items you want to buy and in the desired quantities, click “proceed to checkout”.

If you do not have an account with us, select “checkout as guest” under “CheckOut Method” and click “continue”.

Fill in the blanks in the requested fields. Click “continue” in the “Order Review” portion of the checkout.

Once your item is shipped out we send you an email with the tracking number of your product, which you can then check on the respective courier’s site. If you would like to call us to check the status of your order or track a shipment simply call us by dialing 1 (855) 828-1444 and we will be happy to help with your inquiry.

How do I buy a product?

The price for each product will be highlighted in the blue column to the right of the corresponding description.

To buy, click on the small box located to the left of the description shown on the right of the product's picture. Then input the quantity in the box on the right. Click "Add to Cart" and then either continue shopping or check out.

How do I know if an item is in stock?

We are constantly restocking our products due to our high volume of orders. Should you like to be sure a particular item is available or not, please feel free to speak with our friendly reps by dialing 1 (855) 828-1444 and they will verify the availability for you.

How do I pick my ostomy supplier?

As an ostomate, it is very important for you to pick quality products that you trust will aid you throughout your day to day musings, busy lifestyle or not. Here at stomabags.com we offer products from respected brands at the most affordable prices in the market. Check out our store by clicking here. Look no further. This is what we do.

How do you ship your medical supplies to international addresses?

To ensure safe and affordable shipments, Stoma Bags is part of a program with the United States Postal Service (USPS). Normal delivery ranges between 7-14 business days. For faster delivery, please contact us and we will arrange delivery with Fed-Ex, UPS, or DHL. Before ordering, please review our full Shipping Policy.

How long does it take to make delivery?

It depends. We distribute products from eleven warehouses located nationwide. We pick the closest location to your destination and manage to deliver most products within 24-48 hours.

Is shipping and handling included in your prices?

Shipping is not included in our prices. Depending on product dimensions, shipping rates may differ though most our products carry a flat fee of $12.To learn about shipping costs and policies please click here.

What kinds of products will I find in your store?

Our store carries medical supplies beyond stoma. Here at stomabags.com we offer catheters, wound treatment products, mobility equipment, pain management products, incontinence supplies, respiratory care and living aids. To search for an item just type a keyword or description in the search bar located on the top left of your screen and click “Go”.

What are some benefits to creating an account with your site?

Having an account with us facilitates seamless shopping and provides tools to manage your address book and payment methods. It also allows you to view details of past and current orders. You can keep an eye on your shipment’s progress by tracking your package as well. Click here to register!

What Is Your Refund Policy?

We take great pride in the products we sell and only use the most respected brands. If there is an error with your order we will be more than happy to assist you. Please view our refund policy by clicking here.

What times are your representatives available in case I have questions?

Our representatives are ready to assist you Monday to Friday from 9am – 7pm EST. You can also send us an email to contact@stomabags.com with your inquiry.

Where can I write a review of my purchase?

You must register (or log in if you already have an account) to our site in order to give a product review. Once you do so:

Locate your product by performing a search and scrolling down the search results to find the item.

Click on your product’s description and the option to “review this product” will appear to the right of the item’s image.

The idea is to express your opinions of our products with other ostomates to help share your experience of our items and general stoma care, so please strive to be informative!

Where is stomabags.com located?

Our main offices are in Miami, FL.

Why was my order cancelled?

Sometimes, the item you ordered was not available. This is rare. However, in the event your order is cancelled, a refund is processed back to you. If you would like to verify a product is in inventory, call us at our toll free number 1 (855) 828-1444.