FroyoApr 1, 2018

Update : Just got a call from service and they said that oneplus has agreed to replace the backpanel of the phone under warranty. Those affected please contact oneplus service. please note they will only replace if you have major paint chipping like mine.

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Bro what did you do to that they called you back?
can u tell me the procedure?

GingerbreadApr 2, 2018

ok but if i call customer care they say its a cosmetic problem not covered under warranty.

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I read similar things in a post.
I even called customer care and they were also not sure about it. They instructed me to visit the service center.
I'll tell you the scenario under which it is being replaced.

If you are a OP5T user and you have been using the free case which comes with the phone, you must be having the paint chipping issue. It is happening because that case it loose and which allows the dust, sand particles to go inside the case which rubs with back and chips the paint. This was explained by service center guy.
In this scenario it will he replaced as he told me they are replacing the back panel for all facing this issue.

EclairApr 2, 2018

I read similar things in a post.
I even called customer care and they were also not sure about it. They instructed me to visit the service center.
I'll tell you the scenario under which it is being replaced.

If you are a OP5T user and you have been using the free case which comes with the phone, you must be having the paint chipping issue. It is happening because that case it loose and which allows the dust, sand particles to go inside the case which rubs with back and chips the paint. This was explained by service center guy.
In this scenario it will he replaced as he told me they are replacing the back panel for all facing this issue.

So just visit the service center. They know what needs to be done.

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can you say me from which state have you replaced and the center location.