Scheduled Maintenance

The scheduled maintenance feature is a way to let your customers know ahead of time when you're going to be unavailable due to maintenance. Creating a scheduled maintenance will add the information to your status page and also send a notification to those who have opted-in to receive notifications.

To create a new scheduled maintenance item, go to the Incidents page, then the Scheduled Maintenance tab.

Scheduled Maintenance Fields

For the most part, scheduled maintenances share the same fields as regular incidents. They have a name, message, status, can be tweeted, and have affected components.

Scheduled Time and duration

You can let your customers know the planned maintenance window by setting a scheduled start time, and a duration in hours and minutes. Numerical values can be typed into the hours and minutes fields to duration down to the minute, or span multiple days if needed. This will help your customers to plan ahead around your maintenance.

Scheduled Maintenance Status

Scheduled maintenances have four distinct statuses that are different than the normal incident statuses. When you create a scheduled maintenance, it will automatically be given the status of "Scheduled" and can be updated from there.

Scheduled - the default state given to the scheduled maintenance upon creation.

In Progress - the scheduled maintenance is underway.

Verifying - the scheduled maintenance is complete but you're still verifying that things are back to functioning as expected.

Completed - the scheduled maintenance is completed.

Scheduled Maintenance Notifications and Automation

We'll help keep your users informed every step of the way through your maintenance window. And, if you want a more hands-off approach to scheduled maintenance, there are three different actions you can have automatically done for you.

Upon creation

You'll have the option to:

notify subscribers immediately about the newly scheduled maintenance

Tweet about the newly scheduled maintenance if you have a Twitter account linked

Remind Subscribers

We'll send a reminder notification to email and SMS subscribers 60 minutes before this maintenance is scheduled to start.

Set Status To In Progress

We'll change the status of the scheduled maintenance from "Scheduled" to "In Progress" at the specified start of the maintenance period. Additional options include...