Energy company to correct solar bonus payments

Endeavour Energy has committed to backdate payments to approximately 1,500 Solar Bonus Scheme customers in NSW.

The decision follows complaints from customers that alleged incorrect tariffs were being paid to eligible consumers.

The company has reviewed its business rules for the scheme following the feedback.

Chief executive officer Vince Graham has confirmed that Endeavour will take immediate action to rectify the problem.

Graham says: "We believe three per cent of the total 45,000 customers participating in the Scheme who are connected to our network are impacted."

A number of customers have been deemed eligible for a 60 cent tariff starting from the date that their generator was first connected to the grid.

Graham says: "Changes to the scheme in October 2010 required customers to demonstrate their eligibility for the more generous 60 cent tariff. The error has been in the backdating of payments where the customers did not establish their eligibility for the 60 cent tariff when their generator was first connected to our network."