It hasn’t been the best of days for the British Gas public relations team. The firm has announced it is to increase prices for domestic customers, with a dual-fuel bill going up by 9.2 per cent from 23 November.

The increase, which will affect nearly eight million households in the UK, includes an 8.4 per cent rise in gas prices and a 10.4 per cent increase in electricity prices.

We know people are worried about rising energy prices and they want to talk about this – including on Twitter – and it’s important we’re there for them to talk to. British Gas