Room was small, average, with multiple problems. TV did not work, the hot water worked in the beginning then stopped. The toilet hose all of a sudden broke one morning really early ruining my sleep and flooded the floors. I got no compensation for the problems but I guess that's normal here.

Ocenjeno 20 julij 2017

Ali je bila ta ocena v pomoč?
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8,0

Christopher iz Avstralija

Par

Luksuzna

Bival/-a eno noč julij 2017

Zelo dobro”

Staff are very helpful! Very knowledgeable of the Old Quarter area. Made two separate bookings and got two completely different rooms - it just depends on their availability. The first time we got a nice room with a balcony, decent space around the bed and a nice bathroom. The second time we got a much smaller room, no balcony or window and the bathroom wasn't as good.

Ocenjeno 18 julij 2017

Ali je bila ta ocena v pomoč?
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8,0

T iz Združene Države Amerike

Par

Družinski hotelski apartma

Bival/-a 3 noči julij 2017

Decent place for the price”

Staff were very helpful. Areas of the hotel were a little rough because they are being renovated. Even so, good place to stay for the price and should be an even better value in the future.

Ocenjeno 13 julij 2017

Ali je bila ta ocena v pomoč?
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7,2

Aadil iz Južna Afrika

Skupina

Luksuzna

Bival/-a eno noč julij 2017

Comfortable stay in quiet old quarter”

Spent one night here , located in the quiet part of the old quarter , our room was upgraded for free but you can clearly see some of the floors are still under refurbishment - apart from that it was a pleasant stay, rooms were comfortable and staff were accommodating especially with regards to helping us book plane tickets and packing a breakfast for us since we had to check out before breakfast time . Good views available from our room.

Ocenjeno 12 julij 2017

Ali je bila ta ocena v pomoč?
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10,0

charline iz Belgija

Samostojni potnik

Luksuzna

Bival/-a eno noč julij 2017

Verry good stay at Lee”

We had a verry good stay at Lee's hotel. We arrived verry late the first night but had a great welcome! Lee helped us to book our trip to sapa.

Ocenjeno 11 julij 2017

Ali je bila ta ocena v pomoč?
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4,4

Annabel iz Avstralija

Par

Luksuzna

Bival/-a eno noč julij 2017

Photos do NOT reflect the quality of establishment”

Pros , area reasonable
Cons, photos deliberately misleading, the room looked NOTHING like the photos.
Mould in bathroom
Room smelt like a toilet.
Depressing place, tiny, holes in room.
Walked out even though I had previously paid on agoda

Ocenjeno 07 julij 2017

Ali je bila ta ocena v pomoč?
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10,0

Jack iz Velika Britanija

Par

Luksuzna

Bival/-a eno noč julij 2017

Review”

Lee was a very good receptionist and was a very good stay

Ocenjeno 06 julij 2017

Ali je bila ta ocena v pomoč?
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9,2

James iz Velika Britanija

Par

Luksuzna

Bival/-a 3 noči maj 2017

Perfect budget hotel”

We were looked after very well, great hotel. Great value

Ocenjeno 03 julij 2017

Ali je bila ta ocena v pomoč?
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10,0

Ruben iz Združene Države Amerike

Par

Luksuzna

Bival/-a eno noč junij 2017

Nice stay”

Stayed here our first night in Hanoi. For the price it was a good stay. The staff was very friendly. Upon arriving you are greeted with tea or coffee and a review of the map of Hanoi. That was very helpful for us as we had never been. The room was okay for the price, however the AC didn't work as well as we had wished. It was a hot night sleep so we ended up booking another place. When we let Lee know he offered us a different room but we had already booked the other place. Lee was very helpful to find us a tour as we were looking to go to Halong Bay for a few days and also booked us a bus to Hoi An for the time we got back. Offered us a bathroom to shower/get ready for our overnight trip! That was a plus!

Ocenjeno 30 junij 2017

Ali je bila ta ocena v pomoč?
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10,0

jeanne iz Južna Afrika

Družina z mlajšimi otroki

Luksuzna

Bival/-a eno noč junij 2017

Vrhunsko”

Great value for money and you get exactly what you can expect for the price. We went back 3 times after trips to Sapa and Halong Bay. Breakfast has everything from Noodle soup to eggs to pancakes, but you only get to choose one. It is in a great location in the Old Quarter of Hanoi.

Ocenjeno 23 junij 2017

Ali je bila ta ocena v pomoč?
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10,0

Connor iz Irska

Par

Luksuzna

Bival/-a 3 noči junij 2017

BEST STAY IN HANOI”

Where do I start... from the moment we arrived to when we left, we felt so welcomed and looked after. We left Hanoi and returned a couple days later to stay here again it was that good. We were upgraded to an even better room with a Balcony. Lee and his co-workers were fantastic!! Lee is so helpful and informative about everything! We booked bus tickets to Sapa and a tour to Halong bay aswell (and also received an upgrade for our trip to Halong bay). Breakfast was delicious and location is perfect, not in the centre of everything but only a 5-10 min walk.
Can't thank Lee enough for everything he has done and I highly recommend this hotel for anyone staying in Hanoi!
(we also lost one of our bags on our flight and Lee was constantly checking on the whereabouts and informed us immediately when it was available)
Would 100% stay again. Thanks for everything.

We stayed at this hotel for a total of 4 nights while in Hanoi (tour to Ha Long Bay made it two seperate stays at hotel). It is a great location as it is walking distance to all the major attractions. Both times we stayed on the 9th floor, although you have to walk up stairs from the 7th floor which isnt bad at all as it offered a quieter sleep (further away from the busy streets) and had a very nice view. The rooms were clean and made up each day and had good A/C. Furthermore the staff were so helpful, especially Lee and Minh. When you arrive they sit you down for a few minutes and show you where everything is in the old quarter on a map, making it very simple to find things. Also if you have specific things you want to see that they did not cover they will highlight that on a map too. Through the hotel, we also booked a tour to Ha Long Bay that was spectacular with free upgrades, as well as a bus to Sapa at a good price. Thank you staff and special thank you to Lee.

Ocenjeno 13 junij 2017

En popotnik je našel to oceno za koristno. Tudi vi?
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6,0

Jia iz Malezija

Par

Luksuzna

Bival/-a eno noč december 2016

Just Okay”

They should do some renovation, the lighting and decoration are so old. However the location is nearby to everything.

Ocenjeno 11 junij 2017

Ali je bila ta ocena v pomoč?
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9,6

Amber iz Velika Britanija

Par

Luksuzna

Bival/-a 3 noči junij 2017

Lovely stay at serenity! ”

We were greeted kindly by Lee, who took time to tell us about the old quarter and where the best places to go are! He was very helpful with upgrading our rooms and arranging transfers, ha long bay trip and bus down south! The hotel was lovely and clean with friendly staff! On the outskirts of the old quarter so about a 15 min walk into the busiest part! Would happily stay here again! Thank you

Ocenjeno 07 junij 2017

Ali je bila ta ocena v pomoč?
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6,8

Elizabeth iz Združene Države Amerike

Družina s starejšimi otroki

povezana soba

Bival/-a 2 noči maj 2017

The staff is what made this stay great”

Lovely lady who is currently pregnant was amazing, the other staff also were helpful and kind. It was about a 10 min walk to Den Ngoc Son. We walked around the area and the front desk lady give us a map and things to see. Room was average a little on the warm as the AC didn't work as well as we needed. Breakfast was simple, met our needs. Hotel could use a renovation.

Ocenjeno 02 junij 2017

Ali je bila ta ocena v pomoč?
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9,2

Kate iz Kanada

Samostojni potnik

Luksuzna

Bival/-a 4 noči maj 2017

Vrhunsko”

Joy, the manager, is wonderful and really helpful and friendly. I'd recommend on that basis alone! Hotel is clean and tidy and what you'd expect for the price.

The website pictures don't really relay what you actually get! The price wasn't uber cheap, so expected to get something a little more than we did. Walked into a pretty run down hotel... stains on the carpet, mattresses lined the narrow stairwell, a broken window in our room meant the loud street noises and the heat steamed into the room, and mould lined the shower. And we were given their best room!

Ocenjeno 25 maj 2017

Ali je bila ta ocena v pomoč?
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10,0

Henriette iz Danska

Skupina

Luksuzna

Bival/-a 2 noči maj 2017

Good stay at this hotel”

We had a good stay at this hotel. Staff were very friendly and helpfull.
Breakfast was good and the room was nice and clean.
We found a great help with Lee in the reception when we had questions about trips around Hanoi and other questions throughout our stay.

Ocenjeno 24 maj 2017

Ali je bila ta ocena v pomoč?
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10,0

Elisha iz Filipini

Skupina

Nadstandardna s pogledom na mesto

Bival/-a 5 noči maj 2017

Awesome!!”

Staying in Serenity 2 hotel was one of the best decisions we made. We were a group of 15 people and the hotel was able to accommodate us. Miss Joy, the manager, was very helpful and always greeted us with a smile. The rest of the staff were also very helpful. We even got free room upgrades. Location wise, the hotel is walking distance to a lot of shops and the Lake, but not too close so there isn't much noise. Price is also very cheap,
Considering the location and the facilities.
I will definitely recommend Serenity 2 hotel to my friends and relatives. Thanks to Ms Joy and the rest of the staff for a wonderful 5-night stay!

Ocenjeno 22 maj 2017

En popotnik je našel to oceno za koristno. Tudi vi?
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10,0

Maria iz Združene Države Amerike

Par

Luksuzna

Bival/-a 3 noči maj 2017

Excellent Service!!”

We stayed at Serenity Hotel for a couple of days and it was a great expierience, the staff is so wonderful and helpful specialy Joy, Lee and Sam went out of their way to help us with every request. The hotel is in the middle of everything, quite and clean and they have many services available like laundry, transportation and Tours. I would recommend this hotel to anyone looking for a nice stay without breaking the bank : ) Thank you for everything!!

Ocenjeno 20 maj 2017

En popotnik je našel to oceno za koristno. Tudi vi?
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10,0

thomas iz Velika Britanija

Samostojni potnik

Luksuzna

Bival/-a 3 noči maj 2017

Good price, nice breakfast, clean rooms good facilities”

After weeks of hostels i needed my own room and a morecomfortablesetting. Serenity was perfect.
Breakfast had goodchoice and fresh fruit choice was nice,melon,pineapple and watermelon.
Always water,tea and coffee available.
Alsoroom cleaned daily.
Having beer in the fridge was nice but very over priced. Didnt stop me drinking itthough.

Ocenjeno 20 maj 2017

Ali je bila ta ocena v pomoč?
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10,0

Jonathan iz Velika Britanija

Par

Luksuzna

Bival/-a eno noč maj 2017

great first night in hanoi”

we were looked after by Lee. who did a lovely job getting us all sorted for a nice cuppa and shower before a long bus journey. the room was lovely and so was our stay, thank you very much. great value for money. breaky was good too

Ocenjeno 17 maj 2017

Ali je bila ta ocena v pomoč?
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10,0

Nuria iz Avstralija

Par

Luksuzna

Bival/-a eno noč maj 2017

Come back hotel”

I came back here from Ha Long Bay and get the bus to Sapa.Mr Lee offer the free bathroom to have shower.I really appreciate that.I'll comeback here next time.

Ocenjeno 04 maj 2017

Ali je bila ta ocena v pomoč?
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10,0

Nuria iz Avstralija

Par

Luksuzna

Bival/-a eno noč maj 2017

good for money”

I stayed here for 2 nights.I felt so happy with all of hotel staff. Especially Mr Lee.He help me to make the reservtion for Ha Long Bay tour.In addition,He can do all customer's request.He is helpful and nice.Hotel is located at good location.Room is clean. I recommend it

Ocenjeno 04 maj 2017

Ali je bila ta ocena v pomoč?
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2,0

Anastasia iz Velika Britanija

Par

Luksuzna

Bival/-a eno noč julij 2016

Awful, Avoid.”

After a long day out, we came to check in at the hotel to find that they had let the guests who had been staying in the room the previous night stay on for longer. They admitted that this hadn’t been a case of double booking and that they knew that we were coming. This would not have been a problem if they had mentioned it to us in the morning, at the point of letting the original guests stay for longer. The staff were rude and after a fuss, they paid for another hotel, which was not half as nice but at this point it was late at night and we were flying home the following day.
In a city with a high turnover of tourists, they did not care about our booking as they knew more would come.
I would recommend you avoid this place as there are many other friendly and better places on offer.

Ocenjeno 04 maj 2017

Ali je bila ta ocena v pomoč?
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3,6

Claire iz Irska

Par

Luksuzna

Bival/-a 4 noči april 2017

Room not as pictured on site, small and run down. Location ok. Staff not overly friendly.”

Paid for a superior deluxe double room and ended up in a room that was very basic, when mentioned to staff they said that was the superior room. I mentioned how the room is nothing like the photos online but they didn't seem to grasp what I was saying. Had to wear flip flops to shower as I felt it was very unhygienic. Breakfast included and basic but relatively adequate. Wouldn't recommended.

Ocenjeno 28 april 2017

Ali je bila ta ocena v pomoč?
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7,2

Ongart iz Tajska

Skupina

Luksuzna

Bival/-a 2 noči april 2017

Zelo dobro”

The room is valuable for this price

Ocenjeno 14 april 2017

Ali je bila ta ocena v pomoč?
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8,4

angela iz Velika Britanija

Par

Luksuzna

Bival/-a eno noč april 2017

Alarmingly dirty street but the hotel was great”

We booked a superior room and were apparently upgraded to one with a window. I would expect a superior room to have a window so be careful when booking.
The room we had was big enough and comfortable with kettle so you can make tea which was a treat.
Breakfast is ok and worth having to save finding somewhere else.
We were at the back so pretty quiet once we'd wedged a rucksack against the back door to keep it closed (opened onto shaft with extractor units in).
Good shower and staff not hassely just helpful.

Ocenjeno 12 april 2017

Ali je bila ta ocena v pomoč?
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4,8

Erik iz Kanada

Par

Nadstandardna s pogledom na mesto

Bival/-a eno noč april 2017

Great if you like sleeping on rocks”

My wife and I were shocked by how firm the beds were, by how unfriendly the staff was when we checked in, and the tomato sauce (ketchup) at breakfast had gone off (tasted fermented). The bed was rock hard, upon check in I had asked to see other rooms that may have softer beds - two others were equally firm. I had asked for a mattress cover - when they put it on to my surprise two were already in place. Each cover was about 1/2 inch in thickness and did nothing. We called down about an hour later for extra pillows to sleep on. There were used mattresses in the stairwell which prevented or deterred use - limiting room access to the elevator. This was one of the more expensive places we had booked and regret spending our final night in Hanoi here.

Ocenjeno 10 april 2017

Ali je bila ta ocena v pomoč?
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9,2

Lim iz Malezija

Par

Luksuzna

Bival/-a 4 noči marec 2017

Good location & Friendly Staff”

It's located in the city and the location is good. Easy to access to places u wanted to go. The staff do speak English. Breakfast was great. You can ask the staff where to visit if you first time visiting Hanoi.

Ocenjeno 09 april 2017

Ali je bila ta ocena v pomoč?
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6,0

Teck iz Singapur

Samostojni potnik

Nadstandardna s pogledom na mesto

Bival/-a 3 noči april 2017

Location is draw”

Do not expect too much. Location is great for self exploration of city. Good eateries around it. Breakfast offers variety. Ask that they assign you the room you have booked.

Ocenjeno 07 april 2017

Ali je bila ta ocena v pomoč?
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10,0

Lim iz Južna Koreja

Samostojni potnik

Luksuzna

Bival/-a eno noč oktober 2016

Great Service”

When I came back to this hotel from Halong Bay, they transferred to us the better room! Excellent service

Ocenjeno 05 april 2017

Ali je bila ta ocena v pomoč?
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2,0

Sebastian iz Švedska

Par

Luksuzna

Bival/-a eno noč marec 2017

They are scammers don't go there. ”

They seem polite but said that we were moving us to a sister hotel, this sister hotel was the worse moldy place, a no star place. Had to threaten with police to get money back. They are scammers don't go there. I had to put one star.. They are worth zero stars.

Ocenjeno 28 marec 2017

Ali je bila ta ocena v pomoč?
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10,0

mor iz Izrael

Par

Luksuzna

Bival/-a 2 noči marec 2017

very good hotel ”

the staf was great , lee was we nice and help as alot

Ocenjeno 25 marec 2017

Ali je bila ta ocena v pomoč?
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10,0

Steve iz Združene Države Amerike

Samostojni potnik

Luksuzna

Bival/-a 3 noči marec 2017

Vrhunsko”

very friendly and helpful staff

Ocenjeno 24 marec 2017

Ali je bila ta ocena v pomoč?
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10,0

ryan iz Velika Britanija

Par

Luksuzna

Bival/-a 2 noči marec 2017

Amazing staff!!!!!”

Upon arrival we were greeted by Mr Lee who welcomed us and provided lots of information of the surrounding area. He also recommended places to visit and arranged out excursions with very short notice, as well as upgrading our room :)

Ocenjeno 16 marec 2017

Ali je bila ta ocena v pomoč?
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7,2

HOANG iz Vietnam

Par

Nadstandardna s pogledom na mesto

Bival/-a 2 noči marec 2017

good”

hotel nearly Hoan Kiem Lake , the room is clean

Ocenjeno 10 marec 2017

Ali je bila ta ocena v pomoč?
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9,6

Ben iz Nova Zelandija

Par

Družinski hotelski apartma

Bival/-a 4 noči februar 2017

great staff”

staff were amazing and the location was great!

Ocenjeno 05 marec 2017

Ali je bila ta ocena v pomoč?
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10,0

Thomas iz Velika Britanija

Par

Luksuzna

Bival/-a 3 noči februar 2017

Great stay & Halong Bay”

We stayed here for 5 nights in late February - early March, including a over night two day trip to Halong Bay, booked through the hotel. Throughout our stay Lee was very helpful, friendly & informative offering us great suggestions throughout. We booked our Halong Bay cruise with him, staying with A Class Cruises that was very enjoyable. The rooms are plenty adequate for the price & the breakfast is decent. Wifi has it's off moments but a quick reset sorts any issue!! Throughly enjoyed.

Ocenjeno 03 marec 2017

Ali je bila ta ocena v pomoč?
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6,0

Catherine iz Kanada

Skupina

Družinski hotelski apartma

Bival/-a eno noč februar 2017

Nadpovprečno”

Very old beds,some of the worst looking mattresses lying in the stair wells.The beds were very hard ..worst in my 2 months in Vietnam.The extra quilts for the beds were dirty,hairs of unknown origin.The electricity kept going off and when we called for assistance we were treated as if we imagined it.

Ocenjeno 01 marec 2017

Ali je bila ta ocena v pomoč?
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5,2

Michael iz Velika Britanija

Par

Luksuzna

Bival/-a eno noč februar 2017

room was pretty small ”

Room was pretty small and bathroom had a bad smell. Staff where helpful

First I would appreciate the friendly staff there - especially the manager- doing their best to keep up with the situation and serve the guest but excerpt this the situation at the so called 'hotel' is a disaster - it should not offered at AGODA with wrong name and false recommendations any longer.
Things to mention:
- no transfer from airport HANOI could be arranged
- the electronic door looking is damaged and some room doors cannot be locked or the keycard is looding the programming
- got a room without any window first with broken electricity plugs everywhere except in the bathroom
- after claiming and a payed upgrade I got a big family suite but allthough the problems did not stop:
* broken water heating in the bathroom
* broken sanitary installation
* no treasury in the room
* door card lost programming
* cleaning staff enters the room unwanted without permission while breakfast
* rented motorbike at the hotel has an empty fuel tank and main back brake did not work... and much mo

Ocenjeno 26 februar 2017

Ali je bila ta ocena v pomoč?
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7,2

Cassandra iz Avstralija

Družina s starejšimi otroki

Družinski hotelski apartma

Bival/-a 4 noči februar 2017

Nice affordable stay in an ideal location ”

The location, being in the old quarter, was awesome. The breakfast was delicious and had a wide variety. Being able to order was a unique benefit, as it ensured that all staying could receive the breakfast they desired.

Ocenjeno 20 februar 2017

Ali je bila ta ocena v pomoč?
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10,0

Michael iz Danska

Par

Luksuzna

Bival/-a 3 noči februar 2017

Really good”

we loved our stay and they helped with our sapa trip and going to Halung Bay. They were so nice to let us use a room to get shower when we came bake from sapa. Thanks Lee for a nice stay...

Ocenjeno 16 februar 2017

Ali je bila ta ocena v pomoč?
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6,8

Patrick iz Singapur

Skupina

Družinski hotelski apartma

Bival/-a eno noč junij 2016

not satisfied”

the place was frankly rather old and inaccessible. but the staff were friendly

Ocenjeno 11 februar 2017

Ali je bila ta ocena v pomoč?
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2,0

Mai iz Vietnam

Poslovni potnik

Luksuzna

Bival/-a eno noč marec 2016

Cheating!!!”

I booked 1 room but when I arrived, they told that no rooms were available, and took me to another one, saying that it was as good as their hotel. But that one was so much awful and obviously, they did not close the booking when booking were full to earn more customers and get commission when introduce guests to other hotel. Never come to this cheating hotel!!!!!!