Regulatory Services

Appointment Booking System

The Primary care sector, as all other sectors in the health system, is challenged by the increase in demand that cannot be met by the supply. This is driven by demographic changes, government policies and reduced resource available. Our mPoint (Medical Appointment) booking system is trying to meet those challenges through the optimisation of resource allocation and to a lesser degree reduce and redirect demand for a single service.

The focus of mPoint is to deliver a more patient centric approach combined with clear benefits to suppliers into the Primary care market. The current appointment process for a GP practise for patients and and practises are summarised here.

Patients

Appointments (including changes and cancellations) can only be made during Practise opening hours via phone or walk-in

All appointments require assistance from practise administration staff in real-time

No visibility of available times; available times need to be narrow down and agreed whilst interacting with practise staff

Appointment queries are only with one provider at the time, i.e. no information on availability of preferred time for same service within a geographical location

Practise

Administration staff over-burdened with appointment request at peak times; staffing level not sufficient to deal with fluctuation, i.e. 51% of all phone call are related to appointments; real time ad-hoc engagement required to be provided by staff (phone call and/or walk-ins)

Staff interrupted from other tasks or dealing with patients at reception

eHealth Technology Solutions

eHealth Technology Solutions is enabling Primary Care Service to improve the delivery of care and patients outcomes. Using industry knowledge and experience we are introducing matching technologies to solve day-to-day problems in primary care setting and trying to link into other services to move towards are patient centric health system.

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