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[mcash]How long after purchase does M-Cash get added to my account?

A

Normally after orders have been placed after successfully clicking through Mallree, they show up within 5 days on your My Page, and M-Cash is normally automatically attributed to your account within 30 to 70 days after purchase. You may also check the date you will be able to use M-Cash in [Earn scheduled M-Cash].

However, there are some exceptions to this:

1. Certain stores for example like 11ST, Auction, and Aliexpress require that the purchase be confirmed, and M-Cash will be attributed to your account 30 to 70 days after the purchase has been confirmed.

2. For hotel and flight reservation it takes up to 70 days after youe used your reservation for you to receive M-Cash. For travel sites and Korean stores, the time it takes for M-Cash to be attributed to your account is different, so please check this on the store page before purchase.

[mcash]What can I do with my M-Cash?

A

M-Cash can be:

1. Used to pay for Malltail Shipping Fees

2. Deposited directly into your bank account

3. Used to buy gift cards (for GAP, Ralph Lauren, etc.)

[order]When can I check if my orders tracked?

A

After an order is placed successfully after clicking through Mallree, it usually shows up within 5 days on your My page along with order information and the estimated amount of M-Cash that you will receive. (Korean stores update within 48 hours.)

[order]When does M-Cash from a purchase from a local store in Korea get credited to my account?

A

It takes 70 days after your date of purchase for cashback from orders placed on Korean local stores in Korea to be successfully attributed to your account. For certain stores like 11ST, Auction, and other Korean local stores, cashback is attributed 70 days after the purchase is confirmed. The amount of time it takes for cashback to be attributed to your account may vary by store, and you can check this information on the store page.

1.You made a purchase directly through a stores website or app.

2. You purchased an ineligible product (Ineligible products can be checked in store details on the store page).

3. You clicked through to the store through a website other than Mallree.

4.You didn go back through Mallree after your internet disconnected in the middle of going through checkout.

5.You placed multiple orders when only going through Mallree once (Only one order per click-through is valid).

6. You cancelled or changed your order or your order was cancelled or changed by the store after you completed your initial purchase.

Also, to ensure your order gets tracked properly, we recommend that you go through Mallree again after placing all of your items in your shopping cart and before purchasing your products.

[order]What should I do when my order is changed, partially refunded, partially cancelled, returned, or when my payment is declined?

A

You can only check cashback information and other Mallree related information about your order on Mallree. Any questions regarding the status of your order, returns, exchanges, or shipping or payment problems should be directed towards the customer service center of the store you made the purchase from.

[order]What should I do when my order isn't showing up in my My Page?

A

If your order history doesn show up in My Page within 5 days of your order, please submit an inquiry with your order information to Mallrees 1:1 bulletin board. We will help you reconcile your missing order by directly contacting the store in question.

Please note that this process takes around 7 to 30 business days ( some stores may take up to 70 days).

<Method of Sending Order Information> - Choose one of the following:

(1)Copy and paste the Order Confirmation e-mail received from the store after completing purchase

(2)Send a screenshot of the order information from the website you purchased from that includes the order number, price, and order date.

[delivery]Where can I check if I entered the shipping event correctly?

A

You can check within 5 days after purchase in Estimated M-Cash under Mallrees My Page. After the order has been confirmed and arrives at our warehouse, the order will be shipped out for free or you will receive a discount on shipping automatically.

If you cannot check your order information on your MyPage within 5 days, please send an inquiry through Mallrees 1:1 Inquiry with your order information (Order number, Order amount, and Order date) and we will assist you as soon as we can.

[delivery]What should I do if my order was delivered incorrectly or part of my order was canceled due to items being out of stock?

A

If our order was partially canceled or delivered incorrectly, please contact the store you purchased from directly. For inquiries regarding the participation in the shipping event please send over the partial cancellation or incorrectly delivered order information to Mallrees 1:1 Inquiry for help.

[etc]Can I get M-Cash and enter events through my mobile phone?

A

Yes, you may receive M-Cash and enter our various shipping events through the Mallree app and mobile website. Merchants that aren compatible with mobile phones are labeled as "No Cashback on Mobile", and you may check detailed information on the store page for each store. Please note that when you use a merchants app to place an order, you will not receive M-Cash or be able to participate in shipping events.

[etc]When does M-Cash from travel advertisers get credited to my account?

A

M-Cash from travel advertisers gets credited after 70 days from the day you used your product. For example, if you checked out from your hotel on August 9th, you should be able to check your order information and M-Cash amount in Mallree by the first week of October.