customer service

You can’t expect every person to be up to date on the latest news cycle, especially not on a global scale. But there’s a Virgin Atlantic Airlines CSR who not only somehow missed that Pakistan just suffered its worst flooding in 80 years, but who kept insisting the Elisa, a customer trying to make her way back home to NYC, prove that the flooding happened. Elisa says the CSR “insisted that there were no indications in her notes that a flood had happened in Pakistan,” and that Elisa would have to prove the news or pay $933 for a “service change fee” to get back home.