CONCLUSIONS

While this guide is a by-no-means exhaustive list of AI, its applications and its advances, it does start to paint a picture of what’s possible, both now and in the future. Of how you may be able to start to integrate this sort of intelligence into aspects of your business, whether it be driving automation or putting your customer experience on steroids.

The importance of adoption is echoed by a recent Deloitte report, ‘The state of AI in the Enterprise’, where findings include the fact that 42% of executives believe AI will be critical in three years’ time. And, 88% plan to increase investment in cognitive technologies in the next 12 months.

Netflix are just one of a growing number of businesses who invested early and are now reaping the benefits, claiming to save £1b a year through AI technologies.

It also raises questions around ethics, and we believe that this, along with rules governing bias, are important considerations when plotting your AI strategy and framework. Just because you can, doesn’t mean that you should. And as such, certain ‘red lines’ should be defined early on.

These considerations are certainly front and centre for Nimbletank when working with clients to conduct Intelligence Audits, to map where AI could enhance business and customer experience.

About Nimbletank

Nimbletank is an award-winning AI and service design consultancy. We create exceptional customer experiences to help transform businesses and set them up for future success.

We drive efficiencies

Defining new systems to increase augmentation, automation and self-serve, freeing up our clients’ resources for more revenue-driving activity.