KBC Logistics

KBC operates 120 HGV’s supplying depots across the country

The Organisation

KBC operates 120 HGV’s supplying depots across the country

KBC Logistics is a haulage firm based in Purfleet, Essex and operates a fleet of120 vehicles – all 44-tonne articulated trucks – handling container and fridgework for companies in Belgium and the UK. A second operation in the NorthEast operates trucks from the Immingham area; this allows KBC to movegoods from Immingham, Killingholme and Hull ports throughout the Northand into Scotland.

A large proportion of the goods are supplied to RDC’s (Regional Distribution Centres) for distribution to supermarket stores. The goods are mainly general containerized dry products, with a percentage of chilled and refrigerated containers and trailers, all via clients based primarily in Belgium.

The Challenge

KBC logistics carries out up to 170 trips per day to various RDC’s across the South and South West of England, and also from a base in the Midlands. Most trips consist of a 12 or 13 hour shift. Accurate ETA’s are essential due to the nature of the customer business, and late arrivals carry penalties. Any delivery exceeding 29 minutes incurs a fine, so punctuality is essential. The company is rapidly increasing its vehicle fleet, therefore to ensure the expansion operates as efficiently, safely and effectively as possible, the business needed a suitable solution. Driver safety and behaviour is a top line consideration for a large fleet of HGV’s. Instant knowledge of the whereabouts of each of the vehicles, and the driver’s working hours, is fundamental to the businesses operation in order to keep stringent customer ETA’s and to ensure maximum efficiency of the fleet.

The Solution

Speeding incidents reduced by 95%

KBC Logistics decided to implement WEBFLEET from Webfleet Solutions. They installed LINK vehicle tracking systems in all trucks feeding back to the online platform. This system provides a full tracking solution as well as vehicle specific navigation, driver behaviour telematics and a digital tachograph interface which allows live access to confirm driver availability, legal compliance and remote download functionality.

KBC decided upon Webfleet Solutions because they wanted a one-stop shop solution that could effectively manage a large number of vehicles, along with the best maps and most accurate locations.

KBC employs two full time driver trainers who assist with day to day improvements for 150 drivers. OptiDrive 360 driver behaviour reporting and using the driver’s tachograph cards for accurate ID’s, has been instrumental in monitoring driver performance and is now a vital part of the overall training strategy. KBC uses daily colour coded (red, amber, green) OptiDrive 360 reports via WEBFLEET to better understand areas for improvement such as speeding, harsh braking, cornering, idling and new KPI’s like green speed, gear shifting and coasting advice. Drivers are aware of their driving performance in real time on the TomTom PRO driver terminal screens, reducing cost as well as increasing safety. Since installation, KBC has made vast improvements; speeding and dangerous driving is becoming a thing of the past. Speeding incidents have been reduced by 95% and harsh driving events are dramatically reduced.

WEBFLEET data allows KBC to be fully aware of vehicle location and the driver’s Tachograph driving hours at all times, creating highly effective job dispatch and organisation. With the introduction of Webfleet Solutions, trips per day increased by approximately 100 to 150, sometimes peaking at 170. Accurate ETA’s allow KBC to plan a second trip per vehicle.

The TomTom solution is vehicle specific and therefore drivers are now only following routes on suitable roads, receiving alerts of unsuitable roads including width and weight restrictions and low bridges. If a driver has a bridge strike the associated cost can be enormous, even if there is minimal damage due to bridge closure and inspection.

KBC saves on costs by setting up a geofence in WEBFLEET to allow for congestion charge zone reporting. This has eliminated the instant fines and means that KBC can proactively pay for congestion charge, saving a potential £130 per trip.

Crosswater Holdings Limited

Leaders in luxury bathroom design

The Organisation

Leaders in luxury bathroom design

Crosswater Holdings are leaders in luxury bathroom design. Supplying retailers and specialist bathroom suppliers, their products appeal to the aspirational end of the market. Crosswater also works closely with architects and specifiers and is currently involved in a number of new build developments in the City of London. The company has also worked with Centreparcs and supplied all the shower screens for the London Olympic village.

Crosswater is based in Kent, operating out of a purpose built 100,000 sq.ft. warehouse and headquarters with transport, showroom and all other support facilities on one site in Dartford.

A fleet of 31 vehicles, comprising mainly Mercedes Sprinter 313 long wheelbase vans, together with some DAF LF 7.5 tonne lorries, serves the whole of the British Isles. Most vehicles operate out of the Dartford HQ, but five of them service the north from a hub in Leigh, near Manchester.

The Challenge

Crosswater had been using vehicle tracking previously, but Transport Manager Brett Westbrook felt their existing system was not doing the job for them and began looking for alternatives. The fleet had also grown considerably, from 16 vehicles to 31 in just two years, so the new system needed to be flexible to allow for any further expansion.

Proven integration with DPS planning software was key to the decision to use TomTom WEBLEEET and local support from the reseller was crucial to a smooth and painless implementation.

The Solution

Real time information

Crosswater installed LINKs in all vehicles, with PRO Truck navigation units in the larger vehicles. TomTom Traffic means that routes can be optimised in real time to avoid congestions, saving both time and fuel. WEBFLEET, TomTom’s SaaS (Software as a Service) system delivers real time reporting from any browser, whether it is in the office or on a mobile device.

This means Brett Westbrook has information at his fingertips in an instant and helps improve fleet performance and efficiency as well as customer service. Previously I had to wait until the following morning to get the information, so it is a major bonus for me to have it in real time, he said.

ecoPLUS allows fuel consumption to be monitored and fuel use analysed, whilst the OptiDrivefacility is a great way to profile drivers and benchmark high performers against the rest. Butit was the benefit of the navigation that first enthused the drivers: Initially there was someresistance, as drivers felt this could be a ‘spy in the cab’ but once we explained that our aimwas to improve fleet efficiency and reduce pressure on drivers by helping them plan theirroutes, acceptance came quickly, explained Brett Westbrook. All it took was the first time ofavoiding a traffic jam and they soon saw the benefits to them. In fact now, if we have to hire avehicle and it doesn’t have TomTom satnav, the drivers complain!

MPG consumption increased by 20%

The company can now access information for each vehicle on driving time per day, daily mileage and any driver behaviour data such as speeding incidents, harsh braking and harsh cornering. The ability to track this information has led to improved driving style across the fleet. OptiDrive scores are linked to monthly bonuses and a league table of the top five and bottom 10 drivers is published and acts as a major incentive to improve and maintain driving standards.

For the company, the ability to monitor fuel economy and reduction in CO2 output has had a major business benefit. In the two years since using TomTom, fuel consumption across the fleet has increased from an average of 25.5 mpg to 30.3 mpg, a 20% improvement, whilst CO2 emissions have improved by 470lbs in an average month. The accurate benchmarking of CO2 helps drive the company’s environmental agenda and enabled Crosswater to achieve the FORS (Fleet Operator Recognition Scheme) silver certificate. Tracking of mpg and travelling miles per year has also helped with FORS certification and the company is currently working to achieve the gold standard.

Better relationship between transport and sales

All vehicles are leased, on a full repair basis and vehicles are speed limited. Better driver behaviour since implementing TomTom WEBFLEET has also impacted positively on maintenance costs and total vehicle cost.

Brett Westbrook said: TomTom WEBFLEET makes my life much easier as I can measure and record site KPIs effectively. At the click of a button I can see what the whole fleet is up to. It’s fantastic for driver training as demonstrates driving style and records improvements. It helps us manage our customer service by predicting exact delivery times. And an unexpected benefit is that in allowing the sales team access to WEBFLEET, they now understand the ramifications of those ‘just’ jobs and the impact it can have on the fleet, so we have seen a big reduction in unrealistic requests and have managed expectations.

ISG technology

High profile UK network and IT specialist

The Organisation

High profile UK network and IT specialist

ISG technology provides a broad range of networking, IT & Multisourcing Solutions across the breadth of the UK. Operating from five service delivery centres throughout the UK and one European Support Centre in Bulgaria, ISG technology provides an exceptional service at a highly competitive price. ISG technology is one of the UK’s longest standing and independent Networking & IT specialists.

Their work within the retail, health, finance, hospitality and education sectors is widely acclaimed and includes high profile public and private sector projects.

The Challenge

Need to adapt to provide outstanding customer service

ISG technology has a large number of high profile customers throughout the UK, each expecting a prompt service when necessary. They manage a large team of engineers and the need to become more competitive and efficient was increasingly apparent.

The business uses a service desk system, Tesseract, for scheduling appointments and it was due an upgrade. With a minimum of 300 service calls per week, the company was looking for ways to reduce costs and save time.

In the first instance, ISG technology had trialed a competitive telematics solution; however this was not meeting the business’ expectations. TomTom Telematics was recommended by the team at Tesseract, who knew that the solution would integrate with the software and meet with their requirements, and also believed that TomTom Telematics was a superior solution.

The Solution

Driver Behaviour closely monitored and improved

ISG technology has installed TomTom’s LINK tracking unit, PRO navigation devices, and ecoPLUS fuel monitoring devices within 59 of their engineer’s vans. This solution allows the fleet manager to monitor the movements of their vehicle fleet, whilst the drivers are able to avoid delays through the LIVE Services such as TomTom traffic.

With the ability to locate the nearest and most appropriate engineer, the business has benefited from increased efficiencies, both in terms of fuel and time savings. Customer service has improved because if there is a delay the customer can be notified and their expectations are easily managed.

As part of the solution, they have introduced OptiDrive, which gives drivers a profile based on four key elements of safe and efficient driving: speeding, driving events, idling, and fuel consumption. This allows fleet managers to reward safe driving and focus training time and budget on those below the fleet benchmark.

ISG technology uses this information to monitor driver behaviour and send reports to line managers to keep their drivers within company benchmarks and KPI’s. By utilising these solutions ISG technology expects to make considerable savings in insurance, servicing and running costs. The Active Driver Feedback (ADF) module instantly indicates to the driver how they are performing so they can improve their driving style in real time.

Admin time slashed by 100%

The Finance Team has saved an incredible amount of administration time by extracting instant reports from WEBFLEET to record the number of hours driven by engineers each month. The fact that the reports are instantaneous, compared to a long download time in previous systems, resulted in an impressive time saving. The team is moving towards a system which will mean that manual timesheets will be replaced by the WEBFLEET reports.

Evgeniya Vukova, Finance Administrator of ISG technology says Not only are we able to download data at the touch of a button, the information is far more comprehensive than previous systems and much easier to use, we have saved 12 hours of admin time per month.

TomTom Telematics has made us much more efficient in many areas, from job dispatch to logging working hours and mileage. We are now able to offer an even better service and experience to our customers. says Graham Reardon, Head of Business Systems, ISG technology.

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