ACCESSIBILITY STANDARDS

Caesars Windsor is committed to delivering exceptional customer service to all our guests so that each individual feels like royalty during their visit. Providing the highest standard of service accessibility to guests with disabilities is one of our primary goals at Caesars Windsor.

This information page has been created to explain Caesars Windsor’s accessibility standards for our guests. The following information details procedures for service delivery for individuals with guide animals, support persons, personal assistive devices, and measures to follow during a service disruption.

Through every interaction, Caesars Windsor strives to ensure those with disabilities receive the specialized service and access they require to accommodate their specific needs.

In accordance with the requirements of the Accommodation of Ontarians with Disabilities Act (AODA) and the Human Rights Code, all Caesars Windsor employees will offer reasonable assistance to a customer with a disability, or permit that assistance be provided by a support person accompanying the customer.

When a guest accepts assistance from an employee, assistance will be provided to the satisfaction of the guest and at minimal risk. All employees are aware of accessibility options within the facility, and will seek guidance from their immediate Supervisor if there are any questions or concerns they are unable to address.

Those who have been trespassed and/or self excluded are prohibited from entering the property or participating in any offers/promotions.

All ages welcome in our Augustus Tower and convention complex. Must be 19 years of age or older to enter the casino and all other outlets.

All patrons who appear to be 30 years and under are asked to produce valid government issued photo identification.

All patrons who are between the ages of 19 and 21 years of age must produce at least two separate forms of identification, one piece of valid government issued photo identification and the other piece corroborating the information obtained from the first piece.