Position Description: UnitedHealth Group is working to create the Healthcare system of tomorrow and you can help. Already Fortune 6, we are totally focused on innovation and change. We work a little harder. We aim a little higher. We expect more from ourselves and each other. And at the end of the day, we're doing a lot of good.Through our family of businesses and a lot of inspired individuals, we're building a high - performance Healthcare system that works better for more people in more ways than ever. Now we're looking to reinforce our team with people who are decisive, brilliant and built for speed. Join with us and start doing your life's best work.SM Positions in this function address efforts focused on medical, behavioral, and social determinants of health factors that improve the well-being of individuals, families, and communities. Primary Responsibilities:Locate members who need guidanceTelephonic and in person outreachIn person outreach may vary from 25-75%Create a positive experience and relationship with the memberMay focus primarily on conducting health risk assessments with membersIf assigned members to assist in completion of recommended screenings and tests:Inquire if members need help with any specific barriers to healthcareIdentify health plan resources or local community resources to provide solutions for the memberKeep the member out of the hospital by supporting regular visits to their primary physicianKeep member actively engaged with their primary physicianSupport the member to ensure pick-up of their RxProactively engage the member to manage their careProvide member educationSupport transitions of careHelp to keep members compliant with their care plansPartner with care team (community, providers, internal staff)Knowledge and continued learning of community cultures and values

Required Qualifications:High School Diploma / GED or higher 1+ years of outbound patient / member outreach experience, both telephonic and field - based / in - person3+ years of experience working within the community Health setting in a Healthcare roleExperience and familiarity with the community organizations / resources available within the community or counties specifiedExperience with both telephonic and in - person, proactive patient outreachKnowledge of culture and values in the local communityPrevious experience working with Microsoft Office ( Word, Outlook and Excel) and be able to utilize its applications in a professional setting, filtering, sorting, working in templates, sending emails, managing calendar. Must reside in one of the following Queens,NY, Manhattan,NY, Brooklyn, NY, Bronx, Long Island, NYComfortable with 25-75% travel Access to reliable transportation that will enable you to travel to client and - or patient sites within a designated areaBilingual in English and KoreanPreferred Qualifications:Bachelor's Degree (or higher) in Social Work, LPN (Licensed Practical Nurse) licensure, CNA / HHA, Health EducationExperience working in Managed CareKnowledge of Medicaid & Medicare populations in your local areaCareers at UnitedHealthcare Community & State. Challenge brings out the best in us. It also attracts the best. That's why you'll find some of the most amazingly talented people in healthcare here. We serve the healthcare needs of low income adults and children with debilitating illnesses such as Cardiovascular Disease, Diabetes, HIV / AIDS and high - risk pregnancy. Our holistic, outcomes - based approach considers social, behavioral, economic, physical and environmental factors. Join us. Work with proactive Healthcare, Community, and Government partners to heal healthcare and create positive change for those who need it most. This is the place to do your life's best work.SMDiversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.Keywords: UHG, , Insurance, customer services, customer services representative, claims, appeals, call center, phone support, dispute resolution, healthcare, Queens, Manhattan, Brooklyn, Bronx, Long Island.

Internal Number: 754757

About UnitedHealth Group

Our mission is to help people live healthier lives and to help make the health system work better for everyone.- We seek to enhance the performance of the health system and improve the overall health and well-being of the people we serve and their communities. - We work with health care professionals and other key partners to expand access to quality health care so people get the care they need at an affordable price. - We support the physician/patient relationship and empower people with the information, guidance and tools they need to make personal health choices and decisions.