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When we have 2 people with the same name, ie Sarah Johnson. The system just says I found 2 people with similar names - do you want Sarah Johnson, or Sarah Johnson. With no differentiation between the 2. Can you set it to also read out their job title or department so people know who they are calling.

As of June 19th, 2018, Skype for Business Online Call Queues allow only distribution lists or security groups. This is not helpful if we need a call queue to hunt agents in a particular order (e.g. full-time receptionist named Zoe should be always rung first before her backup Alice). As it stands now, Alice is likely to be rung first because she is alphabetically ahead. There should be something analogous to on-prem's Response Group configuration.

Can there be a default network that is updated with all microsoft endpoints for skype. At the moment any locations i don't have a range uploaded for are shown as "BLANK" but i want to see calls to cloud services and calls to remote workers who might be comming in from VLANS i don't have uploaded.

One of my customers contracts their support to a third party and their current IVR allows them to include that external call route as one of the Auto Attendant selections. We can work around this by creating a dummy client and license with forwarding but would like to see a feature that addresses this in the Auto Attendant. Thanks!

We have had our Auto Attendant prompts professionally recorded, however when a user selects an option they get a "robot" voice of please wait while I transfer your call, or transferring your call to...

This does not create the professional image we want to reflect of our company. We would like a way of disabling this, or recording these options too.

Call meeting data not showed up and took delays to appear in the portal. More over during the meeting the call was dropped and it has reported the call was good in the preview. We are not able to find any instance to check why the call was dropped.

Unable to export the details in excel. when we tried to excel the report it shows the first column not the details of the call.

how it is going to work in conference call. some one reported it was dropped how we can identify .

some of the details in the report shows inapplicable,in progress, unavailable . how it can be corrected.

Call meeting data not showed up and took delays to appear in the portal. More over during the meeting the call was dropped and it has reported the call was good in the preview. We are not able to find any instance to check why the call was dropped.

Unable to export the details in excel. when we tried to excel the report it shows the first column not the details of the call.

how it is going to work in conference call. some one reported it was dropped how we can identify .

When auto-attendant is set to call a Call Queue, there is no option to route that elsewhere if everyone is busy or no answer. It needs the option to call a Call Queue for X seconds and then re-route elsewhere or to voicemail if no answer.

We are going to moving all our numbers to Skype for business online. I need to be able to convert one of our ported numbers to a Service Number to make full use of the autoattendant in a production capacity.

When configuring office hours you should be able to configure it to forward calls to an external number such as a personal's cell phone or external company. As it stands, we have to configure another Skype for Business Account and then set that number to forward to the external number.

Many users of SFB cloud pbx (that are not on the auto-attendant preview) are using team-call groups with user numbers in the absence of auto-attendant. When auto-attendant becomes GA, these users will want to convert their user numbers to service numbers so that they can continue to use the same numbers with auto-attendant.

If I want to guide people who call without knowing the name of a person, I have set up (and pay for) a special mailbox, and then add special instructions to the announcement message so that people will search for this mailbox. There should just be a default "dial 0 to leave a message in our general mailbox" option with people in a distribution list receiving this.

The Auto Attendant Dial By name function includes all users, even users account who do not have voice and voicemail capabilities. For example, the Auto Attendant will allow transfer to administrator accounts, or accounts that are unused.

One way to handle this would be to have the ability to set each individual user as "hide from auto-attendant".

Another way would be to specify individual users that an individual auto attendant could handle.

Probably the best way would be to set up a group of individuals, and then in the auto-attendant configuration screen have the ability to pick from the group, or even multiple groups.

The Auto Attendant Dial By name function includes all users, even users account who do not have voice and voicemail capabilities. For example, the Auto Attendant will allow transfer to administrator accounts, or accounts that are unused.

One way to handle this would be to have the ability to set each individual user as "hide from auto-attendant".

Another way would be to specify individual users that an individual auto attendant could handle.

Probably the best way would be to set up a group of individuals, and then in the auto-attendant configuration screen have the ability to pick from the group,…

LS Mediation Server is extremely sensitive!!! It would be great to have a SIP Session information with all parameters and their values and codec used from Mediation Server should the last one drop a call!

F.e. EventID 25039, Error during SDP handling with the trunk, invalid media. Such a text doesn't make a lot of sence when using a Microsoft certified trunk provider and we had to open a case with Microsoft...(REG:118072318636004)

Notify administrators when an end user reports a poor call experience, or call that is 3 (2...1) stars or less. We do not monitor the board constantly (we do other things too) and would like to be notified the minute a poor call is reported.