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The staff at reception were nice and friendly but the room was horrible. Rotten bathroom cabinets, dusty and smelly. I’ve never stayed in such a bad condition with price $210/night. The whole experience was very depressing. I’d rather stay in the caravan park.

We stayed at the Mercure recently and were very impressed with the reception staff and the rooms. The complex itself is in need of a little bit of TLC. The tennis court definitely needs resurfacing work but overall, an enjoyable stay.

Thank RichardMeg

Response from Sweeta P, General Manager at Mercure Gerringong ResortResponded 5 days ago

Dear Richard,
Thank you for the positive feedback on our Resort. We are glad that you enjoyed your stay and received a warm welcome. I hope your next stay will be as enjoyable as this one.
Regards, Mercure Gerringong Resort.

We are return guests and have several bookings planned over the next few months.
On arrival with Accor confirmation in hand we were advised no reservation for us. No apology, only " I will see what I can do".
My wife is Silver Accor member....More

Dear John,
Thank you for taking out time to share your concern with us. We take all our feedback very seriously and we are sorry for this error we will look into this and see how this error occurred to prevent future occurrence.
Sincerly,

We were here for my nephews wedding and my sister had booked our family 2 rooms for 2 nights, we ended up staying for 3. We didn't actually spend a lot of time at the hotel. The front desk/reception lady was lovely. Breakfast was average...More

Dear Joanne,
Thank you for taking the time to tell us about your experience at the Mercure Gerringong Resort. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.
At Mercure, we strive to provide a...More