IT Infrastructure Services, Management and Outsourcing

IT Infrastructure Services, Management and Outsourcing

Generating Smart IT Infrastructure Impact

Genpact is a global IT infrastructure services provider that plans, designs and implements organizational IT strategies and manages mission-critical IT infrastructure for global clients. Genpact leverages its in-depth industry and technical knowledge and helps clients extract maximum value from their IT investments. The company delivers this by providing an IT Infrastructure management platform that is cost effective, reliable, and cutting edge.

Support for over 1 million end-users and monitoring of 400,000-plus infrastructure devices globally

Deliver better levels of service with a flexible, yet robust global delivery model

Improve infrastructure utilization

Increase infrastructure availability

Boost end-user satisfaction

Reduce Total Cost of Ownership for IT Infrastructure

Improve visibility for client technical environment

Maximize operational efficiency

Solutions

Genpact’s end-to-end IT Infrastructure offerings include:

Database Managed Services

Genpact is a pioneer in the database services space, and has been providing database administration (DBA) services for more than a decade. Genpact manages more than 10,000 databases and 500 ERP environments from four global delivery centers. Genpact’s team of database administrators is proficient in Oracle, Microsoft SQL Server, My SQL, Sybase, and DB2 database technologies.

End User Computing

With the rich expertise that Genpact has gained over the last 14 years of providing end user computing Services, we have built strong competency and developed an IP that accelerates IT transformation by creating a mobile workspace and a responsive IT environment, thereby increasing the efficiency and effectiveness of services.

Infrastructure Management Services

Genpact helps clients gain value from remote infrastructure management (RIM) engagements through its RIMnexgen SM approach. By providing 24/7 RIM services, we help organizations around the world stay competitive by reducing costs and downtime.

IT Process Automation

According to the Gartner hype cycle, IT process automation (ITPA) is hugely underpenetrated, by roughly 15-20%, is the next big step for producing high impact, and will mature over the next five to ten years. Genpact aims to help its clients gain value in APS engagements and across the service stack through ITPA consulting and implementation.

Impact

High tech major harnesses the Internet of Things to improve urban public services delivery

Genpact has been working with global companies for over 14 years, helping with the adoption of IT infrastructure for operational excellence. We do so by implementing best-in-class processes based on our heritage with Lean Six Sigma and Smart Enterprise Process (SEP SM ) methodologies. With experience in handling over 10 million incidents and supporting over 1 million users, Genpact effectively enforces process standardization, eliminates IT redundancy costs, increases automation, and eliminates system and process defects to provide measurable and positive business impact.