Working knowledge of all NOC monitoring tools. Provide first level 24x7x365 escalation support for NaviSite customers. Answer customer calls and provide high level of service. Assist customers to correctly identify the source of their problems and troubleshoot. Technical knowledge and proficiency Excellent analytical, problem-solving and technical troubleshooting skills. Strong verbal and written ...

Works on moderately complex assignments where judgment is required in resolving problems and making routine recommendations. Monitors service and incident requests and assigns or resolves tickets as appropriate. Work well with customers, peers, and management within functional areas of Product Infrastructure and/or IOC. Follows IT standards and policies for workflow. Engages vendors for onsite repair ...

Will be responsible for Working with global Networks team monitor and troubleshoot the network Provide network support for production, office and end user Perform market connectivity tests and circuit migrations Assist the Datacenter & Projects team with datacenter migrations

Will be responsible for Working with global Networks team monitor and troubleshoot the network Provide network support for production, office and end user Perform market connectivity tests and circuit migrations Assist the Datacenter & Projects team with datacenter migrations

Will be responsible for Working with global Networks team monitor and troubleshoot the network Provide network support for production, office and end user Perform market connectivity tests and circuit migrations Assist the Datacenter & Projects team with datacenter migrations

Will be responsible for Working with global Networks team monitor and troubleshoot the network Provide network support for production, office and end user Perform market connectivity tests and circuit migrations Assist the Datacenter & Projects team with datacenter migrations

Will be responsible for Working with global Networks team monitor and troubleshoot the network Provide network support for production, office and end user Perform market connectivity tests and circuit migrations Assist the Datacenter & Projects team with datacenter migrations

and assigning it to the appropriate stake holders for resolution Notifying incidents events using appropriate communication channels Provide appropriate inputs to stake holders during Major incidents Participate in all review forums to enhance process and procedure involving NOC operations

and assigning it to the appropriate stake holders for resolution Notifying incidents events using appropriate communication channels Provide appropriate inputs to stake holders during Major incidents Participate in all review forums to enhance process and procedure involving NOC operations