Posted today to Cox Communications San Diego page on Facebook, to Twitter, to Google+, and my personal blog.I'm
in Escondido, CA, a customer and I think your service for appointments
is terrible. I had an appointment today from 10-12 and no one came, I
called. They sent a field escalation; nothing happened. I called again
around 4:30, they sent a flash escalation; nothing happened. I wasted a
whole day (off) sitting here waiting on some service person to bring me a
box to fix the wrong one you gave me. I am going to look into switching
to Time-Warner or satellite; you lie, you do not do what you say you
will, you do not keep appointments, you waste people's time, and you are
not trustworthy.