Phyllis Brown of Monroe found the federal health insurance website overwhelming and confusing when she tried to sign up for health care.

Written by

Scott Rogers
The News-Star

Phyllis Brown visited the federal Health Insurance Marketplace recently to find insurance plans for her and a friend.

They found the marketplace, an online portal at www.HealthCare.gov, to be full of insurance jargon and information few outside the business would understand.

"The site was slow, and it had a lot of information that wasn't explained in a way we could understand it," Brown said. "It was very detailed and overwhelming. It's very in-depth and confusing, and you really don't know what direction to go in to find what you are looking for. I sent off my packet, and I hope it comes back in ...