Samsung and your retailer
Fingers crossed you may get a replacement(like me) , however, like a lot of unlucky folk on this post, I am afraid, you may not
To sum it up, this post is full of folk who agree on one thing:
Samsung have made a ***** television and they do not want to the right thing by replacing it with a model that is 'fit for puropse"!
You might be able to have your mother board /pcb replaced but that is just a fob off by Samsung, it won't work
You might be told that 'our engineers are aware of this and are working on a solution for this anomaly( they will not admit it is a fault) , and will vcome out with a software update soon- do not believe them as that it is a lie!
Good luck !!
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@Mick14 wrote: don't waste your time .... this page has been going on for ages and obviously by the lack of any comment by Samsung there isn't and they dont intend to fix find a work around. My advice is look on youtube like I did ..... put tv in developer mode and delete user manual ... had 15% available space for over a month now (why samsung cant do this with an auto update that let's you god only knows!!). If you delete pre installed apps they will come back eventually but delete user manual which is huge ( dont need as if you ever do can download pdf online) and it's gone permanently unless you do factory reset ofcourse. The fix took less than 5 min and dont worry you dont need to be a tech genius . Share the link
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@bramely wrote: Agree regarding the fix. The point i am trying to highlight here. That the device is not faulty, it incorrectly designed. Fault would be covered under warranty, but the poor design should be covered irrelevant of the warranty. I don't expect to buy branded TV or any other electronics then to be an outdated technology within 18 months. I thought as I wanted a refund/exchange etc, it was best to base my argument on a fault as against a design flaw, especially, when I told them, I had turned off the software updates, as I didn't want the tv to totally stop working. When I mentioned that, I got a positive response from Richer Sounds I noticed the NU7400 is still being sold by some online retailers!
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@TonyBC wrote: Hi Just purchased Samsung Qled Q60 and am having the same problem from the first time I clicked on Apps. Have reset the TV 5 times now still the same. Any help would be appreciated. I hope that resolves itself, as I have a Qled Q60, but, mine is showing 2.2GB available
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I combined my own email with Grahams email It will be interesting to see what Samsung will come up with as a solution. It is clear that no one is admitting that the tv has a fault apart from the users of the tv's
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Good news for me on Thursday, as Richer Sounds finally agreed to me having either a replacement with a UE43RU7400 or a swap to another model with me paying any upgrade cost. They did say that "Samsung have confirmed the smart functions have a reserve of memory on the TV to ensure they work as they should. In the absence of any more details about this I would be happy now to exchange your TV for a Samsung UE43RU7400 if you like" I picked up a new tv with 6 year warranty on Friday afternoon I had an email from Samsung CEO office that confirmed: " I have spoken with our AV team who have given assurance that they are sending hardware to our test lab presently in order to continue their investigation. Please be assured that your concerns are being taken seriously and I will continue to update as and when further details are received. " I will keep the updates coming to see if it will help anyone else out. If anyone would like a copy of my email sent to the CEO's office , send me a PM Good luck!
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I think it may have been the Steam Link app It's a good photo to send to Samsung when they come up with the pathetic workaround: "we are recommending you buy an external USB stick and installs the apps on that"
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Grandapa_Arf @Grandapa_Arf wrote: The official feedback from the Samsung engineers is this: "Unit does not have a lot of memory free but functions perfectly well? - This is how it is designed & there is no fault. If they wish to install more apps that there is available memory left, then the TV is designed to extend the memory by addition of a USB stick." So samsung deem it acceptable to have 4GB RAM on board the mobo and only 0.03GB (30GB) is available to install only 4 apps. After the engineer fitted a new mobo, Samsung decided that it was fixed and declared this issue as closed, even though with a new mobo, there is still only 4% free i can only install 4 apps and that's it! (even a factory reset and smart hub reset was recommended as a fix, this did not increase storage space). I've given up with the storage space issue. I've had to purchase a USB drive that the TV finally recognises and it will now allow me to install apps. So Samsung sent me a questionnaire and I completed it. I then had a letter 2 weeks later saying that they read my questionnaire and have forwarded it to the UK aftersales managed for investigation. I doubt anything will happen, but at least theyre aware of this memory issue. ...lets just say that I will not be recommending Samsung to anyone ever again! The problem with the external storage is that I get this message in the photo
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@Tony47 wrote: RS give a 6 year warranty I believe? They've been the best retailer in offering replacement TVs or refunds due to this issue, so you should be ok. I rang RS on Christmas Eve, just to register the phone call and then rang them this morning and a chap said he had heard my message. He said it was not a tv fault as it does not state anywhere that the user can download unlimited or any specific number of apps, as as such would not be classed as a fault under the warranty, so there was nothing more to be done about it! I mentioned that RS had already replaced some other peoples NU7400 and he said he would look into it and get back to me. I feel from his attitude that that he honestly thought it should have been to me to research the tv better!! I am now back to 1% and I noticed that when you go to install a few of the apps it states that they will not work on an external memory device!
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Yes I have a 6 year warranty with RS . It all depends on whether they take the Samsung stance that the software problem is not covered by the warranty. I may start mentioning that it isnot fit for the purpose as it was intended, as I can not install the Steam Link APP to play games on it via a laptop as advertised on their webpage for the NU7400
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I am just hoping that the fact that i have had dealings directly with Samsung and mentioned the fault to Richer Sounds about two months ago that they don't bring the 1 year warranty thing in, as I bought it on the 27th December 2018 and refuse to replace it!
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Another engineer visit, another Insufficient Storage message.. Samsung's Customer Solution Dept stance on 0330 726 1010, is they can not replace the tv, I have to go back to Richer sounds as it is a software issue and software is not warranteed! The chap I spoke to said he would not be happy with it but there was nothing more he could do! Martin Dawes the repair company say there is nothing wrong with it apart from lack of storage and in order to install Apps , they recommend deleting other Apps! Samsung Support's recommendation is to buy an external memory stick to use in the meantime to put apps onto and they have no idea when the remedy will be available!!
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After the engineer still not rectifying the Service Mode message that pops up every time we turn on the tv, the original problem is now back. INSUFFICIENT STORAGE SPACE Arrgghhh!! Time to waste a few more hours contacting Richer Sounds and Samsung and Martin Dawes again!!
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It was like that with mine, until yesterday when the main board was replaced by an engineer from Martin Dawes When the engineer left I checked the memory and it was around 5%. I installed an app which according to the info under the app was about 10 Mb. It did not reduce the available memory by 10Mb, it seemd to reduced it by 2Mb. This happened another 8 times leaving me with around 35Mb! This morning I checked hthe memory size and it now sayss I have 7% left or 65Mb ! It doesnt make sense, but, at least I now have 9 Apps installed ! I reckon I could probably install another 20 Apps or more to get the memory down to zero. It seems that the memory info is incorrect on my tv, but at least there seems to be more space available, but time will tell The only this now is I have a message that comes up when I turn the tv on "Please go into service mode and set up below options. - Type,LocalSet, Front Color Option" with an OK button I think the engineer needs to come back!
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Phew there goes an afternoon!!! After a mammoth 2 hours 58 minutes onto Samsung , an engineer is visiting us on Tuesday 3rd Dec to 'repair' the tv due to 'insufficient memory on the mainboard" We went through various attempts including the cold reboot , hub reset, usb stick software upgrade, which seemd to give me an extra 1% of memory (a winner!) Seems to me, like he will replace the mainboard and voila, nothing will change !
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