I accidentally posted this in the "bugs report" forum so I apologise for a dual posting but I desperately need help on this.

After a request for "Lost password" retrieval, an 'Access Denied' screen gets displayed when the user clicks the email link sent from the blog. (Basic User). This seems totally wrong - surely it should be straightforward for any user to request a new password? Have I got a setting wrong somewhere?

Only other references I can find in the forums seem way out of date and relate to much earlier versions of b2 where the advice seems no longer relevant.

So to be short, you click on "forgot password", enter your user name and get an email with a link to backoffice to reset the password, where "Basic users" don't have access.

If that's correct, it's a bug and you may need to edit the email template.

Thank you for your reply. You have summarised it correctly.
Since this is a new installation of the latest version of b2evolution, I'm at a bit of a loss to know:
a) why it doesn't work "out of the box" as it's been developed to this stage for several years.
b) just which module do I need to modify and with what?