BlaBlaCar is the global leader in long-distance carpooling. We are an innovative and fast-growing company building a unique community of members to transform the way people travel!

One of BlaBlaCar’s key strategic goals is to foster a highly engaged community of users. The Member Relations Team at BlaBlaCar aims at providing assistance to this community, by listening to users, guiding them and satisfying them. This ensures our members an enriching and trustworthy experience. The Member Relations Team is answering questions and requests in 30 different languages, everyday and 7 days a week.

For more information about us, please visit www.blablacar.com/dreamjobs

Job Description
What you will directly contribute to:

Moderating member exchanges and content such as profile and vehicle pictures, trips, etc.
Responding to our users’ questions and requests (we offer a 100% response service)
Processing complaints and claims in a timely manner
Communicating feedback and bugs to the Tech Team
Reporting into the Associate Manager
Improving the overall member experience
For this position, you will be working both in the office and remotely from home.

Qualifications
What you will need to be successful:

Excellent proficiency in written and spoken English and Spanish
Fluency in French is an asset
Experience in customer service of course a plus
Proven ability to prioritise busy workloads
Sincere willingness to fairly balance our business and members' needs
Strong ability to work on his own while being dynamic and hardworking
Strong knowledge of the internet ecosystem
A prior experience using the service as a driver, a passenger or both, would be a plus
Be humble, structured, organised, motivated by innovation and a relentless doer
Enjoy working as a team-player and learning from others
Additional Information
A few practical details about the role

Start: As soon as you are ready!
Location: Paris HQ + homeworking
Contract: about 25 hours/week (evenings and weekends). 6 month contract (CDD) renewable
Compensation: 10,36€ gross/hour
What we offer all of our employees
A start-up spirit that fosters agility, teamwork and impact
Free carpooling to experience our value “Think it. Build it. Use it.”
Weekly BlaBlaTalks when we learn from each others
And many more to check out on BlaBlaCar.com/dreamjobs
What is next

If you are ready to join our exciting journey, please apply below: upload your resume in English (PDF format) and answer our questions in English. You might have to answer a question in your mother tongue or in the language of the position you’re applying for. Please note that only complete applications will be reviewed by our hiring team and that all your information will be kept confidential.

You can expect us to review your application within the following 2 weeks. If your application and profile fit our requirements, we will send you a first video test or invite you for a phone call with one of our recruiters. Then, we will invite you to our office for various in-person interviews with our Member Relations Team. There will be between 2-3 interviews and about 3-4 persons involved in the recruitment process.