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VOIP Development

We do VOIP development for
Asterisk, A2billing, VoiceMaster / Sysmaster ( demo video), MVTS, FreePBX, Web-RTC, custom IVR menus, IVR-Online applications like calling-cards, callcenters etc....
Also we do general security service for telephony systems: fail2ban, firewall, full backup/recovery, PIN anti-theft scripts. If you have your own VOIP platform - contact us for technical support - we have a big expierence!

Articles tagged with: queues

Online callcenter project for IT WEB-shop is completed!

Idea was simple — allow operators/managers to proccess incoming call queues (many of queues — the shop has branches, dedicated virtual shops) from IT-Shop customers, which comes from telecom company’s DIDs, forwarded to local SIP server (asterisk).
Operator should also make outbound calls to customer ( PSTN ), every call is recorded — allowing shop administrator to control the quality of services by listening recordings. Everything is displayed on reports and charts.

Work flow is very simple:

Administrator creates SIP lines, which registers on remote Telco Switch for receiving calls from PSTN to company DIDs.

Creating managers’ accounts, SIP logins with a2billing account code

Next, he creates queues, assigning inbound lines and managers per each queue — defining this way which DIDs numbers forwarded to this queue and which managers/operators answers.
Each queue has option to play welcome greeting message to customer, for example: ‘Welcome to our magazine’,
and notify message to operator/manager, for example «call to shop A » (since each operator can serve many queues — he has to understand from which queue he has got the call and what to answer) :

Creating queues, assign DIDs and managers to it

CDR tab, administrator can search call by search string, or by date.

Call detail record page — to listen or download recording.

Repots tab, administrator can see all statistic values and visually analize them on sharts.