United Airlines, the Chicago-based giant at the center of a public relations storm for its forcible removal of a passenger from a weekend flight, has spent more than $41 million during the past decade to lobby the federal government, often battling consumer-friendly causes.
Questions:
1. What were some of these consumer-friendly causes that United lobbied against?
2. Is legal also ethical? Explain in terms of United’s current dilemma.
3. Perform a cost/benefit analysis on United’s current PR dilemma.
4. What have you learned about the passengers’ bill of rights for consumers since Dr. Dao’s ejection from United?