Microsoft Dynamics CRM

Each week, we like to try and bring you 5 topics from across the spectrum relating to CRM news from various news and blog sites. This week we have found our top 5 topics with links to the relevant sites
1.CRM software industry grew significantly in 2013
According to recent analysis by Gartner, the customer relationship management (CRM) software industry grew by about 14 per cent globally last year, and the numbers for 2014 are looking very positive.
The Gartner report, called "Market Share Analysis: Customer Relationship Management Software, Worldwide, 2013", indicates that there was a very strong demand for SaaS, or software as a service, a category that includes CRM software.&nbsp... [More]

I recently picked this article up from mobile marketing watch and it does highlight some great points as the business world moves to social media for leads prospects and growth.
Businesses that are not using social media to manage relationships with their customers are really missing out.
Those familiar with customer relationship management, or CRM, may not be privy to the fact that social CRM exists. This is unfortunate because social CRM is an absolute must in today’s highly competitive marketplace. Business owners should bear in mind that even if they aren’t using social outlets like Twitter and Facebook, chances are their customers are.
It is important to know ... [More]

Some great articles in the last couple of weeks although we have had the usual Easter and Mayday lull here in the UK, So now we are back at full steam I have collated 5 of the latest articles that might be of interest.
Also don’t forget If you would like to take a trial on the MyCRM 2013 platform don’t for get to register here http://www.mycrmhosted.com/pricing.aspx
Ok back to the news!!
Almost half of businesses say cloud adoption is a "go"
According to a recent Microsoft-commissioned study, nearly half of organisations are in the process of adopting the cloud. Additionally, about 33 per cent of companies already have a solid cloud computing plan.
The “... [More]

Hi and we are back, with the latest rollup of CRM news articles that has been doing the rounds this week
Our first article this week is from Dynamics Business gives the 7 points of why you need a CRM system and covers some very good points, see below
We then follow on with a compelling article about Software subscriptions from Search CRM which being a provider of subscription based software made interesting reading, and finally this time we are looking at an article from Tech Radar.
When a company really needs CRM
When a business first starts operating time and money can be short and all hands really do need to be on deck. In those early days, things often get done any way they can, but ... [More]

In a recent survey carried out by Experian Data Quality, it was revealed that in 87 per cent of the companies contacted email marketing campaigns remained the most popular option.
"Email is still a hugely important channel when it comes to marketing," noted Beatriz Santin, Experian Data Quality’s senior director of marketing, adding: "Though email marketing has had to adapt to changes within the channel and the growth of other channels such as mobile, it remains one of the best ways to reach customers and marketers are continuing to rely on this evolving yet effective method.”
Nurturing customer relationships is essential, especially in smaller businesses and se... [More]

I have been researching a number of really good articles this week and this one on Business 2 Community highlighted some very good points. This article initially about the tour industry applies well to all organisations as if a customer has a complaint about a product or a service they need it to be dealt with quick and efficiently.
One of the key ways to ensure that customers stick around and for you organisation to build loyalty is to deal with any complaints quickly and efficiently. Today, we're going to take a look at how CRM can be used to put an efficient complaint response system in place.
Ensure that the complaints policy is set out firmly
It is important to make sure ... [More]

It being a weekend I was just scouring all the latest news articles and posts around CRM and this post on Business 2 Community came to my attention as it highlights some of the keys point that make CRM a success in business.
Some organisation do make the mistake of believing that if they buy or subscribe to a CRM platform then they will have implemented great customer service. This idea is not exactly true, but they will be on the way to implementing great customer service as having the right software like Microsoft Dynamics CRM is a great starting point, along with a global provider like MyCRM.
Below are a number of key points that can help make CRM a success in any small, medium or enter... [More]

CRM is all about one thing: customers! It's therefore important to make sure that the relationships are managed in the most effective way.
One thing that is paramount to implementing a CRM project is that it is not just a software component for your business, in fact it is so much more, too much for one post but today I’m going to take a look at some of the specifics in terms of how the software can help
Building psychological profiling
Modern CRM software is capable of a great deal, and one of the most useful features is its ability to genuinely gain insight into how customers think when shopping. Some, for instance, might always do their shopping first thing in the mo... [More]

I found this article recently and it reignited thoughts around questions I have been asked so many times through my CRM career. Business owners that don’t understand or have a tainted view of what a CRM system is always ask why they need it and this article on Destination CRM covers some very good points.
But as I always say, CRM is a much bigger picture and as an organisation you must think about what the end goal or process is as CRM software is great for holding all the information but what is it you really want to achieve.
Let’s look at some examples of how CRM can be used to improve business activity:-
Marketing:
As a business you probably going to want to do s... [More]

CRM software is known by many people to be an effective way to automate different customer management tasks. However, it can be used in a far for reaching way across all departments to manage customer data. In this article I found on Business 2 Community we’re going to take a look at the different areas that the software can have a positive overall impact on.
The avoidance of duplication
In any sales team, wasted time is lost money. CRM software can massively cut down on the amount of time staff spend dealing with something that has already been done, such as returning calls and creating lists of customers that require call backs. It can also help prevent duplicatio... [More]