FAQs

Frequently Asked Questions

How long are memberships valid?Basic and Premier Memberships are valid for 1 year and they do not auto-renew, but you will receive a reminder.

How long until I gain full access to the membership site?We implemented a new process that should allow for instant access once you have paid. If you don't have access to the Member's Area please contact us at support@chicagometrics.com.

Is there a demo-version to check out before we purchase?YES! We created a simple demo-version of the CHICAGO Metrics™ Tracking Sheet. It is available once you register in the on the Demo Page.

What is your refund policy?If you ask for a refund at sales@chicagometrics.com before gaining full access to the membership site then we will grant a refund. Otherwise, due to the nature of the access that membership provides we do not offer refunds. This protects and maintains the value of the membership.

Can you send us an invoice?Sure can. Please email sales@chicagometrics.com with the package you are looking for and we'll get one out to you within 24-48 hours.

Do you offer discounts to SLTTs, NPOs, EDUs, NGOs?You bet! Please contact sales@chicagometrics.com for a discount code.​Can I modify the spreadsheets and policy docs?Sure can! Customize them to fit your business. We ask, per the license, that you don't sell them or give them away. But go ahead and adjust the material to fit your business.

Why is the CHICAGO Metrics™ program spreadsheet based?At this time, a spreadsheet, offers the maximum flexibility to our customers. A fully customizable WYSIWYG SaaS site is on the road map. But, to meet the demand of our customers we felt it would be best to get out version 1. Our founder has said many times, "Version 1 is always better than Version 0."

I am a Partner and need more memberships for internal use?Partners receive a team membership. Simply email reach out to partners@chicagometrics.comwith the names and email addresses of your team members.

Is there a volume discount for Partners?Yes there is, this is explained on the Partners page.

I signed up with a Partner how do I get access to the member's site?Your partner should provide you with a username and password to access the site.

Can someone from CHICAGO Metrics™ speak at our event?Absolutely! We enjoy talking about metrics, better IT management, and telling the IT and InfoSec story. Simply fill out the Contact Us form and we'll be in touch.