ABC: The Currency of Customer Service- Ft. Lauderdale

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Today’s consumer is changing. The businesses thatwill win in the service industry are the ones deliveringexperiences their guests are looking for. This course willshow you how to offer customer service that creates a point ofdifference for your brand—the kind of service that makes guestsreturn again and again. You’ll learn the importance of guestinteractions, how to train, coach and verify service interactionsand marketing best practices to promote your business.Your guests have more than 80,000 salons in North America tochoose from. Find out how to be the salon they can’tlive without.