Our Commitment to Customers at 1stPhoneCard.com

At 1stphonecard.com, 100% satisfaction is our ultimate goal. We want you to feel well connected with family and friends, no matter the distance barrier. While we may not be able to see loved ones very often, we can still hear the sound of their voices and feel the emotions in their words. These qualities can only be attained by picking up the phone. At 1stphonecard.com, we value customers like we value family, and we will do our best to help you stay in touch with yours. We strive for excellence in the following areas:

QUALITY
What good is a phone card if you cannot hear the other party, or they can't hear you? No one wants to spend money on a phone card that constantly has poor connections and terrible sound quality. That is why 1stphonecard.com is constantly searching for high quality carriers to supply phone cards. A crystal clear telephone conversation is what we want for all our customers. Thus, we are always trying to improve the quality of our phone cards. While many of our cards have excellent quality, we are not satisfied until we have reached perfection!.

PRICE
Unfortunately, calling long distance is not cheap by nature. Because we care about our customers, 1stphonecard.com always passes savings on to our customers. For us, there’s more to the business of telecommunication than simply earning profit. Compared to competitors, we keep our prices low because we know how tough it is on people to be away from home, and we do NOT believe that it is right to take advantage of customers who are only trying to reach home. We understand what it is like to be separated from those we care about; for that reason, we give our customers affordable rates so you can also spend money on other necessities of life.

TRUST
Ever since we started in this business, 1stphonecard.com has been dedicated to providing the truth to our customers. As a testament, we always provide full information about surcharges, connections fees, taxes, differing rates, etc. about our phone cards. We work to ensure that you can make the most informed decision possible to get the most out of our products.

CUSTOMER SERVICE
One of the most important qualities of a reliable business is customer service. Our customer service revolves around exactly that, servicing your needs to make your experience as pleasant as possible. If a problem arises, a member of our tech department personally investigates your situation to find a solution. Rather than having to deal with the hassle of talking with the service carrier, we take care of it for you with haste, so you can continue enjoying our product. We are available via e-mail (service@1stphonecard.com) or by telephone (1-800-861-0530) to answer any questions you might have. Always remember that YOU are our #1 priority!.

FEEDBACK
1stphonecard.com exists to help you communicate with your loved ones. We always welcome customer feedback so we know what we are doing right, and how we can improve the experience for you. 1stphonecard.com would not be a premier phone card retailer it is today without your help and input!.