Contact Information

All support requests concerning the e-infrastructure resources should go to

support@metacenter.no

This is an issue tracker (ticket system) that is staffed with skilled operators from the Metacentre and Sigma2. The staff provides first-line assistance to all users, including user access and password administration to HPC and data storage projects on the national e-infrastructure resources.

Working hours for all the support staff are Monday-Friday 08:00-16:00, except official holidays. Users will receive response within hours during normal work-hours, or at the latest the following working day.

Applications and allocation

Applications for computing and storage resources should be sent to sigma2@uninett.no, as Sigma2 provides support services for all issues related to administration of the national resource allocation.