Medical Certificate Absence Policy

Below is our Policy and some Frequently Asked Questions regarding Eligibility, Processing Requirements and Options to Consider before submitting a Medical Certificate.

PLEASE BE VERY CLEAR THIS IS A COURTESY NOT A RIGHT !!

9.4.1 The processing of Medical Certificates for any extended medical absence (ie: 3 or more weeks) is a courtesy NOT a right.9.4.2 All Medical Certificate credits are at the sole discretion of H2O and fees will NOT be refunded.

9.4.3 An Administration Charge of $50.00 will be deducted to process EVERY Medical Certificate for any number of weeks (ie: 1, 2, 3, 4 or more weeks).9.4.4 Medical Absences of 1 or 2 weeks can be processed, less a $50.00 Admin Fee OR managed using the Make-up Policy (2 per term, if space permits).

9.4.5 Medical Certificates MUST clearly state the START and END dates of the UNATTENDED classes. 9.4.6 Medical Certificates MUST clearly state the SWIMMERS NAME and a DESCRIPTION of the Medical Condition9.4.7 Credits if agreed will ONLY be issued from the ACTUAL DATE the Medical Certificate is RECEIVED IN THE H2O OFFICE, by EMAIL, FAX or POST9.4.8 These processing requirements are NON-NEGOTIABLE and will be strictly enforced.

9.4.9 If a Medical Certificate of 4 or more weeks is agreed, then the swimmer MUST BE DELETED from their class for the REMAINING weeks of the term.9.4.10 This VACATED space (day/time) will then be available to other fee paying customers.9.4.11 ALTERNATIVELY, you can choose NOT to process the Medical Certificate; FOREGO any credits and RETAIN your current class/time for next term.

9.4.12 Medical Certificates will NOT be accepted nor do they qualify during the LAST 2 WEEKS of ANY term.9.4.13 Medical Certificates can ONLY be submitted up to WEEK 5 in a 7 week term; WEEK 6 in an 8 week term or WEEK 7 in a 9 week term.9.4.14 For longer terms, Medical Certificates can ONLY be submitted up to WEEK 8 in a 10 week term or WEEK 9 in an 11 week term.

9.4.15 Medical Certificates will NOT be processed for any Holiday Intensive Programs under ANY circumstances.9.4.16 Credits will NOT be issued to any other person other than the enrolled swimmer stated on the Medical Certificate or transferred to any other program.9.4.17 All H2O Swimming Works Terms and Conditions are binding once an H2O term or Holiday Program has COMMENCED.