About Us

At Outfitters we stock an extensive range of global outdoor adventure brands for your next big adventure. See us for travel, tramping, trekking, alpine and lifestyle clothing and gear, all set in a unique environment in Newmarket, Auckland.

We bring you the widest range of Rab clothing, sleeping bags and equipment and the most extensive range of Lowe Alpine backpacks, accessories and travel gear available in the Southern Hemisphere.

From head to toe and for every activity, we supply some of the best brands in the world to enhance your travel or outdoor adventures.

Terms and Conditions

Prices are in New Zealand dollars and include GST. Prices are subject to change without notice.

Shipping​

We currently only send goods within New Zealand.

We accept Visa and Mastercard payments.

Freight Charges

Orders under $100 will be $5 nationwide. Free shipping on orders over $100.

Courier Delivery

Our couriers require signatures when parcels are delivered. The couriers cannot leave parcels at an address without a signature confirming delivery. If you are not home when the courier delivers, they will leave a card, and you can call the depot to arrange another delivery address or time. Alternatively, you can give a work or business address for delivery when you place your order. Goods cannot be delivered to a PO Box.

Delivery Times

Please allow 2 – 4 working days for delivery of ordered items plus one additional day for Rural Delivery.

​Exchange Policy

If for any reason you are not satisfied, your purchase can be returned for a refund or exchange subject to the following conditions:

- Items are returned within 14 days of purchase.

- Items are returned freight paid by the customer.

- Items are returned new and unused, complete with all packing and product labels intact and undamaged. Outfitters may decline return of, or impose a repair charge on, any item in an unsaleable condition due to product or packaging damage.

- Outfitters cannot accept the return of items which have been specifically ordered for you or manufactured to your specification.

- Please include your name, address, phone numbers and proof of purchase or receipt. This will allow us to process your request promptly.

- Please call us as soon as possible on (09) 5242617 if you need to return an item.

Please allow up to 7 working days following receipt of your refund for your funds to be processed.

​Cancellation policy

Orders may be cancelled up until the time of shipping. Please call us immediately on (09) 5242617 if you need to cancel an order.

​Consumer data privacy and security

Outfitters uses secure server software. All information including your name, address and credit card number are encrypted for your protection. All information remains confidential on the internet using our security system.

Outfitters will not sell or distribute customer information to any third party or organisation.​​​​