Operating Systems

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Before You Start

Before You Start

It's normal for the TV to restart during the update process and may take longer than usual as it's installing the new firmware.

User settings will not be changed by the update.

WARNING!

Do not operate, turn off, or disconnect the TV from the power outlet until after the update is complete.

Failure to follow the instructions, or an interruption in the update process, may cause the TV to become unresponsive or to require repair.

After performing this update, it's not possible to return to or install a previous version of the system software. By downloading and installing this update, you acknowledge that you understand this update cannot be reversed.

Download & Install

Installation Instructions

Determine if you need this update

Check the Firmware Version of the TV

Turn on the TV.

Press the HOME button on the TV remote control to display the Home menu.

Use the arrow buttons to select Settings, and then press the Enter button.

Use the arrow buttons to select Customer Support, and then press the Enter button.

If the software version displayed is v4.320 or higher, your TV has already been updated.

Choose how to install this update

OPTION 1 - Network Update Method (Recommended)

The Network update is straightforward and the easiest way to update your TV. To use this method, your TV must be connected to the internet (512Kbps or faster). If you have a slower connection speed, use the USB Storage Device method instead.

Network Update Instructions

Turn on the TV.

Press the HOME button on the TV remote control, and then use the arrow buttons to select Settings, then Customer Support, and then Software Update.

The TV will search for any available updates via the Internet (if connected).

If the version number is v4.320 or higher, the firmware update was successful.

If the version number is not v4.320 or higher, the update failed. Perform the Network update again, or try the USB Storage Device update instead.

OPTION 2 - USB Storage Device (USB) Update Method

With this method, use a PC to download the firmware update, transfer the update file to a USB storage device, and then install it from the USB storage device onto your TV. You will need a USB storage device with at least 139 MB of space available and formatted for the FAT32 file system. If you're using a USB device for playback of photos, music, or videos on your TV, the same USB device type should work for this update. If the software update is not successful after following the instructions, you may need to format your USB device to the FAT32 file system, or use a different device.

The root directory is the drive itself. If you double-click the drive icon, it opens at the root level. Just send the file/folder directly to the drive, don't specify a folder.

The update will not perform if the sony_dtv02B30B06B3B6_00100301 file/folder is not copied to the root directory of the USB device or if the name of the file/folder is modified.

Remove the USB device from your computer and continue to the next section.

STEP 2. Perform the Firmware Update

The update process takes up to 3 minutes to complete. During the update, your TV screen will display progress information or may be blank. This is normal.

WARNING! Do not press any buttons, except as instructed, and do not remove the USB storage device from the TV until the update process is complete. Doing so may damage the TV to the point of requiring repair.

Turn on the TV.

Make sure no other devices are connected to the USB ports of the TV.

Insert the USB storage device containing the update file/folder into a USB port located on the side or back of the TV.

Note: The USB storage device can only be inserted into the USB port slot one way.

When the USB storage device is detected, a series of different messages will appear on the TV. Follow the on-screen instructions.

During update process, the LED indicator will slowly flash in amber. After several minutes, the TV will automatically turn off and then back on to complete the update.

CAUTION: Do not remove the USB device or turn off the TV until the update process is complete.

After the update process completes, and the TV restarts, remove the USB device from the TV.