We’re a team of individuals who go to great lengths to make sure our customers are the happiest customers out there. We may sell everything from washing machines to PlayStations, but at our core we’re a people business.

We roll up our sleeves and work together to make things happen. From logistics, recycling to our award winning IT teams, almost everything we do, we do ourselves to make sure every aspect of our customer journey is done properly.

We launched in 2000 as a result of a £1 bet in a Bolton pub. 18 years later we have a 5* TrustPilot rating (after 100K reviews), expanded our business into Europe and floated on the London stock exchange, but we never lose sight of what we’re about.

More about the role:

Our Warehouse Operatives report directly into our Night shift Supervisors and will need the ability to perform well in a busy team. You will also work closely and communicate with the wider depot operational employee’s including our De-Briefers.

You will play a key role in our customer journey and will make sure that our customers are at the heart of everything we do by ensuring that the right appliance goes to the right customers, on time and in excellent condition.

Here's what you can expect to be doing as our Warehouse Operative:

- Working to deadlines unloading products from the trailers and loading onto 3.5t and 7.5t delivery vehicles using the correct transhipping process

- Assigning the products to the correct delivery vehicles using pick sheets

- Checking that trailers going back to Head Office are loaded correctly

- Using the correct manual handling techniques and safe systems of work in line with H&S training

- Reporting any accidents, product issues or damages

- Other general warehouse responsibilities

You will be expected to deliver:

- Excellent customer service by making sure that our products leave the Outbase on time in perfect condition to deliver our promise

- Ensure damage limitation by handling appliances in line with training

A few things about you:

It is important that our Warehouse Operatives work together and stay motivated throughout the night shift. You need to be smart enough to work independently and be trusted with the tasks you are given whilst being bold enough to report any issues and be passionate about customer service. There is plenty of opportunity to progress for any of our operatives who demonstrate the right drive and determination you can develop your skills and progress to other positions within our business.

Experience and skills needed to become our Warehouse Operative:

- You must have excellent attention to detail and have shown this in your previous experience

- Experience of working under pressure or to deadlines

- An understanding of handling large products is desirable

- Experience in warehousing or logistics is desirable but not essential

- Able to complete heavy manual handling within strict H&S guidelines

- Must be an excellent team player and able to work well with people at all levels

- Enthusiastic with a “can do” attitude

- Able to remain calm and focused under pressure

- Reliable and self-motivated

Why choose AO:

At AO, our culture and our AO’way of doing things is vital to our success. We’re passionate people, determined to do whatever’s necessary to make our customers happy.

The AO motto is “treat every customer like you’d expect your nan to be treated, and make decisions your mum would be proud of”. To do this, we train and empower each and every AO’er to strive for better ways of doing whatever they are doing.

Our AO’ers don’t just go through the motions and follow processes, it just isn’t our thing. We don’t follow trends, we set them.

Great people deserve great things:

As an AO employee you can take full advantage of our benefits package. As well as fundamental benefits, like pensions and holidays, we have designed our “AO Perks” to help you out financially, make your work life a little easier or make your home life a lot more fun.

For your chance to join our AO family and be part of our future as a Warehouse Operative apply now!