Salesforce Einstein: AI for Everyone

CRM company Salesforce, powered by the artificial intelligence of Einstein, is making additional in-roads into the contact center. How far will it go? Salesforce today unveiled Salesforce Einstein, which is being described as not only providing artificial intelligence for every company, but as creating the world’s smartest customer relationship management (CRM) software. Whenever I cover a vendor announcement on No Jitter, one of my goals is to deliver value beyond the press release. And after listening to an hour long pre-briefing for press and analysts on the announcement last week, I was eager to get to work on coverage… Then I saw the press release. In 1,600+ words, the Salesforce team has done an impressive job of laying out the Einstein vision and story. For those unprepared to read that…