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Buy now, pay later with Klarna

Frequently Asked Questions

Klarna

Who is Klarna?

Klarna is a Swedish payment service provider that takes end-to-end responsibility for your payment. Klarna is the provider of smooth payments to more than 100,000 online stores. Over 60-million consumers worldwide have trusted Klarna to securely handle their payments.

How do I manage my Klarna Account?

Log in to the customer portal at Klarna.com at any time day or night, to review your purchases and settle your monthly statement. If you need further assistance, you can contact Klarna’s Customer Service team.

Is my payment information safe?

Yes. All payment information is processed securely by Klarna. No card details are transferred to or held by Raleigh. All transactions take place via connections secured with the latest industry-standard security protocols.

How does Klarna safeguard my data?

Klarna is a digital-first business, meaning the systems and tools built have been constructed to be as secure as possible in accordance with regulatory requirements. Klarna also has a core team dedicated to keeping your data safe, alongside a customer support team to answer any privacy-related inquiries you may have. For further information, please visit: https://www.klarna.com/uk/privacy-notice/

Spread it with Financing

What is Financing?

Financing is a promotional plan on the Klarna Account. You can spread the cost of your purchase into equal manageable monthly payments with 0% interest.

How do I use Financing?

Klarna’s system reviews your online order to determine which payment options are available to you. If Financing is offered, simply select this option. If it is your first time using slice it, with Raleigh or another retailer, you will be asked to apply for a Klarna Account. If approved, Klarna will create an account for you and your order will be placed. Every time you shop with Financing after that, you only need to agree to the purchase and won’t need to sign up again. The order amount will be added to your Klarna Account as additional promotional plans.

Are there any age limits for Financing?

Yes. Slice It is only available to people aged 18 and over.

Will Klarna carry out a full credit check for slice It?

Yes. Financing is dependent on a full credit check. Klarna will also look into an affordability assessment to ensure Slice It is the best option for you. Please note that this credit check can influence your credit rating.

Is Financing always interest-free?

Yep!

What is a representative Annual Percentage Rate (APR)?

A representative APR (Annual Percentage Rate) is the typical total cost of a credit product expressed as a percentage, spread over 12 months. The representative APR for a Klarna Account is 18.9% (variable) per annum. This is also the standard rate of interest that will apply to your purchases.

Can I pay less than the amount owed each month?

You can at any time choose to pay your minimum payment instead of your interest-saver payment. Your monthly minimum payment is the amount to be paid to avoid incurring late fees on your Klarna Account. Should you choose to pay your minimum payment instead of your interest-saver payment, this will mean you will lose your promotional plan offer and the remaining balance will start to incur interest at 18.9% APR (variable).

Can I increase my chances of being accepted for Financing?

Klarna is all about transparent and responsible financing, therefore, all applications are considered closely. If you are 18 or over, you can improve your chances by ensuring you provide your full name and accurate address details. It also helps if your shipping address is the same as your billing address. All orders are assessed individually, so even if you have been offered Financing previously, it does not guarantee you will be given it for every application. Alternatively, having been denied once does not mean you will never be approved.

What do I need to provide when I make a purchase?

If you want to make a purchase with a Klarna Account, you need to provide your mobile phone number and your email address as well as name, billing address and your date of birth. Your mobile number is required in case we need to reach you. All statements will be sent to your email address, so it's very important that you give us the correct details to ensure you receive all communications.

How is my statement sent?

If you chose to use Financing, we will send your monthly statement notification via email with instructions on how to make a payment and an overview of your Klarna Account. Once you land on your Klarna Account overview page, simply select ‘Make a payment’ and enter the amount you wish to pay towards your balance.

How do I make a payment?

First, log in at www.klarna.com/uk and go to your Klarna Account overview page. Then, simply select ‘Make a payment’ and enter the amount you wish to pay towards your balance. Should you have any questions or concerns when making a payment you can contact Klarna’s Customer Service.

I haven't received an email with my statement. How do I pay?

Please contact Klarna’s Customer Service via live chat or phone. They will be able to provide you with details on how to pay.

I have cancelled my order. How long will it take until I receive my refund?

As soon as we have registered your cancellation or your return, the refund will be processed within 5 business days.

I have asked for a refund. How will I be refunded?

Your refund will be available as a positive balance in your account with Klarna. This allows you to purchase again using your account at any participating online stores. If you have paid for your order with a card, the refund will be made back to the same card.

I've received my monthly statement and a payment is due, but I've not yet received my goods. What should I do?

You should of course not pay your statement until you've received your goods. In this case, we would ask that you contact us and ask for an update on your order. You should also contact the Klarna Customer Service team so that they can postpone the due date on your payment

I still have questions regarding payment, how can I get in touch?

Visit Klarna’s Customer Service for a full list of FAQ’s, live chat and telephone options.

Ride now. Pay later.

How does pay later work?

Once your order is confirmed, you'll receive an email with payment instructions within two days from Klarna. You'll then have 30 days to try out your order and only pay when you’re happy. Complete the payment online, at your convenience, with no extra cost. You can pay via credit or debit card at www.klarna.com/uk

Am I eligible for pay later?

To use pay later, you must be at least 18. Whilst this option is widely promoted, pay later is subject to your financial circumstances. When choosing Pay later, an assessment will not affect your credit rating.

How can I increase my chances of being accepted for pay later?

Klarna is unique and offers pay later based on a number of factors, such as the order value, previous order history, and item availability. If you are 18 or over, you can improve your chances of being offered Pay later by ensuring you provide your full name and accurate address details and shipping to your registered billing address. All orders are assessed individually. Just because you have had pay later before does not mean it will be offered for every order and in turn, as it is denied does not mean it will be denied for all future orders.

Can I send my order to an address other than my billing address?

Yes. You can enter a separate delivery address at the checkout. We recommend that if you are new to Klarna and you haven’t used the pay later option before, you should have your first order delivered to your billing address. This maximizes the chances of your purchase being accepted.

Will a credit search take place against me?

Klarna may run so-called unrecorded enquiries — or soft credit searches — that do not affect credit scoring and are only visible to you and Klarna, but not visible to other lenders. Neither Klarna nor Raleigh run credit searches against you that could impact your credit rating.

How is my pay later statement sent?

If you have chosen to Pay later, Klarna will send you an email explaining how and when to pay.

When will I receive my pay later statement?

Your statement will be sent to your email once your order has been shipped from our warehouse. Please note, you do not need to pay before the due date.

I haven't received the email enclosing my statement number/payment information.

If you do not have your statement number to hand, please login here with your email address to find the payment details for your statement. Alternatively, you can log in to the Klarna app for iOS and Android.

How do I make a payment?

You can pay for your purchases whenever you want. Simply log in here and make a secure payment with either a debit or credit card. Logging in is quick and easy, just follow these three steps:

Select Log in or click here or login to the Klarna app for iOS or Android

Enter the email address used when making the purchase

No passwords required, simply select the secure login link Klarna has just sent to the above email address.

Payment information is processed securely by Klarna. All transactions take place via secure connections, protected with the latest industry standard security protocols. Payments cannot be made by telephone or bank transfer.

What happens if I forget the payment date of a statement?

Payment is due 30 days after the order is shipped. To help you pay on time, Klarna will alert you two days before a payment is due. You’ll also receive email reminders.

Has Klarna received my payment?

Once Klarna has received your payment, they will send a payment confirmation email to the address you used when ordering. If you do not receive this confirmation, please login here to see your payment status. You can also see the status of your orders in the Klarna app for iOS and Android.

I have cancelled my order. How long will it take until I receive my refund?

As soon as we have registered your cancellation or your return, the refund will be processed within five business days.

I have asked for a refund. How will I be refunded?

If you have paid for your order with card, the refund will be made back to the same card. If you have not paid the statement yet, then the refund will reduce the statement or cancel it completely.

My email address is not correct. How can I change it?

You can live chat with Klarna’s customer service agents 24/7 to request that your contact details be updated.

What happens if I don’t pay for my order?

Payment is due 30 days after the item is shipped. To help you pay on time, Klarna will alert you two days before payment is due — you'll receive email reminders to pay — and, if very late, we’ll also send you a text or letter, too. If you fail to pay Klarna for your order, your credit score will be affected.

I still have questions regarding payment, how can I get in touch?

Visit Klarna’s Customer Service for a full list of FAQ’s, live chat and telephone options.