Terms and Conditions of Sale

STANDARD TERMS AND CONDITIONS OF SALE

Standard payment terms are Net 30 days upon completion of a standard credit application and approval of credit by OLS Management. We also accept all major credit cards, PayPal, and checks drawn on major banks. If you pay with a check without an established credit line, there may be delays in the processing and shipment of the order to ensure clearing of funds.

Client agrees to indemnify and hold harmless Orion Lighting Solutions, it’s officers, directors, employees, and affiliates, from any and all claims, demands, losses, causes of action, liabilities, damages, lawsuits, judgments, including attorney’s fees and costs, related to any damage that may arise out of the faulty workmanship of client supplied contractors or installers, client supplied information, client’s current facility disposition and condition, current condition of electrical and mechanical systems in the client’s facility, and the interaction of the new proposed products with the clients current systems, including sound, intercom, security and otherwise.

Client agrees that they have done their own due diligence confirming the recommendations of Orion Lighting Solutions and assumes the liability for incompatible electrical and mechanical systems.

RETURN POLICY

At Orion Lighting Solutions we make returns as easy as possible. Our mission is to provide you with the best products and the best service in the industry. We also understand that sometimes customers change their minds about products that they order and know that Return Policies can be confusing and misleading. Our goal is to make the warranty, return or exchange process as easy as possible for you, basically, make it as simple as 1-2-3.

If for any reason you are not completely satisfied with your purchase, you may return the item within 14 days of delivery of your order. The following rules apply:

Products must be in original packaging and in a new and resalable condition. Any product that was used or fully/partially installed is deemed non-returnable, subject to OLS Management review and pre-approval.

Shipping Fees are non-refundable.

All returns must be made via our Return Procedure by filling out an RMA form in the MY ACCOUNT section of the OLS online portal or by contacting your OLS Account Manager for instructions on the RMA process and the forms necessary to begin the process.

Special order products and custom products are deemed non-returnable unless otherwise agreed to by OLS Management.

Order cancellations can only be requested prior to shipment to avoid shipping fees.

If the return of an item was caused by an error on OLS or a manufacturer’s part, we will cover the shipping fees.

To return a product, you must first request a Return Merchandise Authorization (RMA) that is located in the MY ACCOUNT section of the OLS

Online Customer Portal, next to each order item that you want to return. The RMA form will include an exact return address and detailed instructions on how to return a product. Please allow 24 to 72 hours for processing your claim.

EXCHANGE PROCEDURE

Use the standard return procedure to request an RMA for the part you need exchanged. In your request please specify the exact item(s) you would like to exchange. Upon receipt of your returned product we will process an exchange and ship the new part. If there is a difference in the price, you will be either refunded or charged the difference.

DEFECTIVE, DAMAGED, OR INCORRECT PRODUCTS

If your product(s) arrive defective, damaged, or simply incorrect, please contact our Customer Support Representatives as soon as possible. Please do not attempt to use, install or alter the part! We will send you a replacement and provide you with a prepaid return label to return the defective product. Product(s) must be returned to us within 30 days or you will be responsible for the payment of the replacement product. If the damage was caused by a shipping courier, we will schedule a pick up by the courier.

When a replacement product is requested to be shipped prior to the return of original merchandise, we must temporarily either issue an invoice for the new product with standard OLS Terms and Conditions, authorize your credit card for payment of the new part, or receive payment for a new product until the original merchandise is returned. Once the original is returned, we will issue a credit against the second transaction.

ORDER CANCELLATIONS

When you request a cancellation of an order or a part it may take up to 72 hours to process your cancellation claim. This process may involve voiding orders in computer systems, removing items from backorder logs, having operations personnel pull items from production schedules and sometimes stopping orders at the shipping dock. Also note that some products ship quicker than others, so we recommend that you do not purchase alternative products until receiving final confirmation of your cancellation.

REFUNDS & CREDITS

After we accept your return, you will be issued a refund via the same payment method you originally used to place the order (Net Terms, Credit Card, PayPal, Check). The refund amount will be composed of the original purchase price minus shipping charges, subject to OLS Management discretion. You will be sent an email confirming the receipt of the return and your credit. For credit card transactions, please allow an additional 5 days for the credit to appear on your account. The delay is not an OLS delay, but a merchant processing delay that we at OLS don’t necessarily agree with or understand, but nonetheless, cannot change.

FINANCIAL TERMS UPON APPROVAL

Upon approval of Net 30 Terms, invoices will be sent to customers on the day the items ship. Payment is expected within agreed upon terms regardless of whether installation of the products is complete and regardless of whether incentive monies, if applicable, have been received. Labor included in OLS quotations will be invoiced separately and progress-billed based on the progression of the project.

Customers are subject to interest at a rate of 3% monthly for any payments received beyond agreed upon payment terms. OLS reserves the right to collect any and all fees and interest associated with collecting past due amounts.

The acceptance of a Sales Order, Order Confirmation, or Purchase Order assumes the acceptance of the OLS Standard terms and Conditions of sale.

FACILITY AUDITS AND AUDIT PROPOSALS

The projected energy and cost savings are estimates only, based on information obtained from the client during the proposal information gathering stage. Orion Lighting Solutions is not responsible for inaccurate information provided by the client, the client’s representatives, and employees or otherwise.

Rebates and incentives may be awarded to Orion Lighting in lieu of payment, but only if agreed to prior to the signing of this proposal. Unless otherwise noted, Orion Lighting is not responsible for installation delays and installation errors. OLS will ensure the agreed upon quantities of materials are at the facility at the start of the project, and is not responsible for materials that are not included in the scope of work. Unless installation is included in the accepted proposal, all installer supplies and costs are not part of this proposal unless specified.