MiniPocketRockets / Awful experience

I would just like to share my opinion and experience of what happened to me when i purchased with mini pocket rockets. com I placed an order with them for a mini pocket bike because the price was cheap. well stupid mistake i didnt do my research like i normally do on a company. well i did when it was to late and found so many complaints from customers on the product being broken and pieces missing and never getting the product. well i learned the hard way i ordered with them and thought nothing well the next day my card was already charged which is really quik most merchants dont charge you until the product is out of the warehouse. 2 weeks went by no bike well i tried to call them so many times they would hang up on me and would not let me speak to a supervisor this little basement operation must be ran by a few kids i thought to scam the public. well then i went to the process of disputing the charges on my card and emailing the company they sent me back threatning notes saying that they will win the dispute. even though they hadnt still sent my product and i told them not to bother after everything i already had gone through why in the world would i want to buy anything from them. well they said they will still ship it so then i can pay a 25% restock fee and shipping charges if i refuse my order. well i did i refused it alright and sent it right back to them they think they can do whatever they want even though i cancelled it way before they even shipped it. well im still going through thtis battle but in the end i have processed a complaint to the better business bureau and consumer affairs but if you look at bbb.org they already have over 160 complaints not resolved and an f status so it happened to be and i just dont want it to happen to anyone else you get what you pay for i guess and believe me this company is not worth the couple pennies youll save because i have heard so many reviews on them since on how bad their products are and they wont let you return it after you put gas well how in the world do you no if it works without the gas being in it. so buy locally if you really want better service. i recommend you avoid minipocketbikes.com but thats just my opinion. dont believe me just run a search on their company you will be glad you did.

Comments

For those looking to purchase a mini bike, or a "to-scale" mini-motorcycle for youth, please avoid contacting minipocketrockets.com.

The company. minipocketrockets.com, has a history of complaints from consumers and advocacy groups, and is on file with the Better Busienss Bureau. I had what now appears to be a common story when dealing with minipocketrockets.com. Upon ordering the bike, the box arrived with the vehicle in damaged condition. After a series of emails, sending photographs, and placing phone calls trying to get this resolved, no one has ever returned any calls or responded to any e-mails. It appears that this is the same fate that many others have experienced.

I suspect that this is a basement operation, as no one at their answering service could tell me anything about the company, or the names of any individuals. Their only address is a P.O. Box, and the bike came shipped directly from overseas. Avoid this company at all costs. There are many, many reputable dealers of mini-motorcycles on the Internet, suggest those interested should seek another company. Please help us in putting minipocketrockets.com out-of-business by sharing your similar stories.

I purchased a mini Pocket rocket for my sons birthday in March, from the minipocketrocket website. The rear tire was defective meaning it was off balance and the bike whobbled dramatically. Customer service told us to take it to a tire store and have the tire reseated, which we did . they said that it was very difficult to seat these very small tires and that this one was defective. Minipocket rockets will not even return my calls now that I have done what they asked.There customer service rep. actually laughed at me over the phone. he was eating, drinking while on the service call. I have now left several messages for the "manager" who has not returned my calls. the website states a 60 day warranty aganist manfactures defects, which I have now been told buy both a local Mechanic and a tire shop that the tire is defective and still no return call.