Royal Opera productions for the season include Laurent Pelly's new production of Robert le diable as well as a revival of L'elisir d'amore. Harrison Birtwistle'sThe Minotaur returns in the new year too, giving audiences another chance to see John Tomlinson in the title role. Autumn will see the company staging The Ring Cycle and although the production is sold out in advance, a limited number of day tickets will be available from the Box Office.

In Kevin O'Hare's first season as Director of The Royal Ballet, the company will perform a mix of established favourites and new works. Among the former, Swan Lake returns to Covent Garden as does Christmas treat The Nutcracker. Newer work includes a mixed bill of Viscera/Infra/Fool's Paradise. MacMillan fans are well catered for with a programme featuring Concerto, Las Hermanas and Requiem.

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If you have any feedback on today's booking day please share them by adding a comment to the blog.

This article has 64 comments

Seems to have gone reltively smoothly today and certainly appreciate not having to queue for half the day. However during those few minutes there were a lot of error notices and in particular had to try a few times to select 'Collect from Box Office'. Can we please not have delivery as the default?

Hi, I'm trying to book tickets but they keep 'dropping' out of my basket e.g. I click 'add to basket' but they do not carry across to the checkout when only production is showing; I then cannot check-out as the system assumes I have various 'ghost' tickets no longer assigned to me. I've logged in and out leaving 30 minutes intervals but to no avail - very frustrating!

I was booking for Swan Lake today but have had big problems with the booking and delivery addresses. It defaults to the postcode address, which was showing the nearest town rather than my village. When I tried to edit , it defaulted back to the wrong address - frustrating! I almost gave up and eventually chose to collect my tickets from the box office, but I would have much preferred to have them delivered.

I have just spent 30 minutes trying to buy tickets, with endless error messages during the process. An error message came up while I was waiting for my payment of £178 to be approved (10 items in basket). I still have no idea whether my payment has gone through or not, or whether my tickets await payment.

Ordered 2 tickets for Swan Lake. But when clicking confirm order had error message, I have had email confirmation and the money appears to have been taken from my bank, But i didnt get any confirmation if the tickets will be delivered or if i have to collect them?

I received constant errors, with items disappearing from the shopping list and then reappearing. I finally got to the end of the process, but got an error at the end. I haven't received an email confirmation, but after an hour the tickets I selected are still showing as taken. So I don't know where I am now.

We're very sorry about the errors - it appears that a rogue server has been causing problems this morning. Your tickets are almost certainly secured, but I know that seeing errors doesn't inspire confidence.

It can take 2 or 3 hours for the confirmation email to arrive. This is because we queue the orders into the system to ensure everything happens in a safe and orderly fashion. The best thing to do is speak to Box office to check that your tickets have come through if you don't receive your email confirmation in the next hour.

Ordered 2 tickets for Swan Lake. But when clicking confirm order had error message, I have had email confirmation and the money appears to have been taken from my bank. I didnt get any confirmation if the tickets will be delivered or if i have to collect them?

I have been trying to purchase tickets for Royal Ballet in Rehearsal but keep getting various error messages. I have sent an email but not had a reply and I can't get through to the Box Office number either.

The Royal Ballet rehearsal sessions are very popular and are completely sold out. In this case the error that you are seeing is to do with tickets being unavailable, but the wording of that message perhaps needs to be clearer.

Hi Ellen
In answer to your question, I have no idea. Seem to have paid twice, for three different sets of tickets for the same production, but have received no confirmation email and my 'forthcoming events' section in 'My Account" tells me that I have no events planned. Giving up now; if they arrive in the post I'll sort them out then, otherwise I'll resign myself to missing this one...

So sorry to hear that. If you have in fact secured tickets you will receive the confirmation email over the next couple of hours. You can see more detail on the reason for the delay in sending emails on this blog post from our Chief Technology Officer, Rob Greig.

If you need any help sorting things out do give our Box Office a ring on +44(0)20 7304 4000.

Apologies for the difficulty you experienced in making a booking. Confirmation of a ticket purchase can take two to three hours to arrive during busy times. If you still haven't heard anything in a couple of hours I would suggest the Box Office who will be able to help: onlinebooking@roh.org.uk

Extremely painful process
I have (I think) booked 2 stalls circle tickets for La Boheme 22 Dec. I very painfully went through the crashing online booking process for tickets, The website then crashed again when returning from the world pay authentication - I have contacted my bank and they confirm that the transaction went through successfully, however I have not received an email, my online account does not show any events for me (and still keeps crashing) and I cannot get through to the ticket office......this is all extremely frustrating and your switchboard was unable to assist in anyway. These tickets are a gift for a 'BIG' birthday and I really need to know what is happening ASAP

Our apologies for the difficulties you have been experienced, but it does sound as though your order has gone through. If you have not received a confirmation in the next couple of hours you should contact the Box Office on onlinebooking@roh.org.uk.

I tries to buy tickets at 10-00am and every time as I was in the payment process an error message came up. Consequently I do not know if I have the 2 tickets I wanted OR if I have 6 - as I tried on at least 3 occasions using different cards. (I do not want 6 !!!) I may even have no tickets which would greatly disappoint me as my guest has booked to come up from Cornwall for the Ballet.
I am really not at all happy with the process. Jill Pattison

We're sorry to hear about the difficulties you experienced. You should receive email confirmation in the next couple of hours, and if you have purchased duplicate tickets the Box Office will be able to help you.

Hi Ellen
I have booked tickets for the triple bill Concerto / Las Hermanas / Requiem My card appears to have been debited, at least the amount has been reserved. I have received no email confirmation and the tickets are not showing in my up coming events. I had constant errors whilst booking. has the booking gone through ?

I cannot check from where I am, but I would say that if your card has been debited it sounds like the tickets have gone through. It takes a while (sometimes two to three hours) for the confirmation email to arrive, as the orders are queued into the system. The same is true of 'Coming Events' in your account area - it won't be updated immediately.

Ellen, Thank you for the instant response. I am sure that if I have over ordered tickets, then, as you say - hopefully you can refund me for those I do not want. But , my worry is that I do not know if I have any - as the error messages show up just after entering payment details and no 'confirmation' screen shows up.
I have tried to call the box office more than 100 times since 10-00am and it is constantly engaged. I am sure that you have a systems glitch today and there will be a lot of unhappy customers who may noi get their tickets. I hope that I get mine.
Jill Pattison

There have been server issues on the website today and we are doing our best to identify what has caused the errors, and to prevent them happening again. This has meant that the Box Office have been swamped with calls and emails.

I would recommend sending an email to onlinebooking@roh.org.uk and the Box Office will be in touch once they have had a chance to go through the messages. I am sure that if you include your phone number someone would be happy to ring you.

Booking process for three productions (La Boheme, Swan Lake, MacMillan Concerto) all went fine, just awaiting confirmatory email. But can neither book for, nor see when is Booking Day for five productions (Firebird, Alice in Wonderland, La Bayadere, Mayerling, Marguerite & Armand) so, please, would you respond. Many thanks.

I booked ticket for the The nutcracker and the minotaur and the money has all gone from my bank and I have had no confirmation email and the orders do not appear in my upcoming events either? Please could you advise
Thank you

It does take a while - somethings two or three hours - for the confirmation to come through and the events to show up on your account page. If you've not heard anything in a couple of hours you should get in touch with the Box Office on onlinebooking@roh.org.uk

Hi- obviously a manic day at ROH! Think I've managed to book after many error messages & site issues, bit worried as no confirmation e-mail has come through yet despite getting to the end of the process & having a confirmation number displayed on screen.
Any reassurances anyone?
Thanks.

It's certainly been busy! If you've seen a confirmation screen you have almost certainly secured your tickets, but if you haven't seen an email confirmation in the next couple of hours you could email the Box Office.

Disappointed that promised improvement to online booking did not materialise. Added the performances I wanted to the shopping basket but every time (at least 6) I tried to go to checkout I got a message saying shopping basket was empty. Eventually got through on phone and, after long wait, was able to buy the tickets I previously thought I'd reserved. So, got there in the end. But not the satisfying customer experience that I'd been hoping the upgraded system would provide.

Sorry to hear that your purchasing experience wasn't as positive as hoped. Unfortunately some users did - due to a server issue - experience errors. This something we're working hard to ensure doesn't happen again and are in conversation with the server providers about.

Relatively hassle free although there were some issues with the system trying to log me out as I moved from production to production. All sorted in the end though and bookings confirmed - miles better than the old queuing system. I reckon if you can sort the minor glitches you've got it cracked!

Hi, I have booked a pair of tickets for swan lake and another pair for nutcrakers yesterday afternoon around 13.30-14.00, but I still have not got any email confirmation yet. I wonder if everything's all right.
Thank you!

Just half caught a plug on Radio 3 for some new plays/short stories being recorded live at the ROH this Thursday in relation to the forthcoming Ring Cycle. Radio ad said to check out the ROH website for more details.....I've searched but cannot find. Pls send me the link.
Thanks

Oh Chris - i expect you were hoping for feedback about the video clip ! and not the internet snags..... well hats off to the film crew, keep bringing the Opera House to a new, younger audience and the facebook postings are spot on !!!

My friends and myself tried booking few tickets and I am very pleased to say during the booking process none of us occur any problem neither there was any issue. I recommend to people who comes across any issues its they are doing something wrong i.e missing information , not pressing check out buttons etc so just take a moment of what you are doing and you will see a smooth booking procedure. Its very easy if you are use to of using computers and online bookings otherwise just call the boxoffice and they will sort it out for you.

Delighted to hear that you had such a positive experience, but it would be fair to say that we have had teething problems on the website and some people have had a difficult time buying tickets. Hopefully such issues are now in the past.

When will the 2013-2014 program be announced?
What are the performances for the period of 02/09 to 07/09?
That is the time period I will be in London and I would love to see a couple of good shows. Thank you for the information.

Tried booking the ring this morning. Got in to site fine and selected available seat - went to checkout and it said "seat not available", happened about three times with different seats and in the end I managed to purchase - but not the one I wanted to start with which was a shame