Prepaid Broadband Terms & Conditions

2. Provisioning of your service will commence when a minimum payment of the membership fee and your chosen data block(s) have been successfully processed and received by our financial institution. Data block pricing is available at http://prepaid.eftel.com.au.

3. Your initial data block will be activated once your service has been provisioned. You will be notified by email and/or SMS when this occurs.

4. If provisioning is unsuccessful, we will refund you the membership fee and any data block purchases.

6. You will be unable to purchase additional data block(s) if there are any outstanding fees on your account. You will need to clear the outstanding fees to purchase additional data block(s).

7. The data block expiry period commences from the day of activation. If you purchase multiple data blocks in one transaction, they will have the same expiry period. The length of the expiry period is dependent on the data block you have chosen. Expiry period details are available at http://prepaid.eftel.com.au.

8. Unused data expires after the final day of the data block expiry period. Expiry dates cannot be extended.

9. Once your data block has run out or expired, your account will be restricted. You can re-activate your account by purchasing additional data block(s).

10. If your account is in a restricted state for more than 30 days, your Eftel Prepaid Broadband service will be disconnected.

11. Data downloads only are counted towards your data usage. Data uploads are not counted. Data usage can be viewed at any time via MyPrepaid.

12. All communications regarding your service, including payment receipts, are sent via email. Some communications will also be sent via SMS if you submitted a contact mobile number during the sign-up process. It is your responsibility to ensure these details are up to date. Details can be updated at any time in MyPrepaid.

13. The speed of your service will depend upon a number of factors, such as the distance between your premises and the telephone exchange, the quality of the copper telephone wires in your area, network load and your computer hardware. For a complete list of factors affecting the actual speed, please visit http://prepaid.eftel.com.au.

14. If you lodge a fault and Eftel is charged for an incorrect callout, we will pass on an incorrect callout fee to you. Current incorrect callout fee details are available at www.eftel.com.au.

15. You cannot transfer ownership of your prepaid service.

16. You cannot relocate your prepaid service. If you are moving premises, you will need to disconnect your service and sign up at the new premises. This will incur a new membership fee.

17. Your account must have an active data block if you require support. If you do not have an active data block you will need to purchase one online or over the phone with your support representative.

18. You can disconnect your service at any time via My Prepaid.

Auto-Recharge Terms & Conditions

1. Your service will receive an automatic recharge when you have less than 7.5% of your data remaining or when there are 3 days left before expiry.

2. If you pay via credit card, we will debit the payment for one data block at a time and send the receipt to your contact email address. We will also debit any additional fees from your credit card that you have incurred (e.g. incorrect callout fees).

3. If you pay via BPay, you need to ensure that there is enough credit on your Eftel account for a data block to be added. You can add credit to your Eftel account via your chosen financial institution.

4. If you pay via BPay, your account will not be automatically topped up if there are any outstanding payments on your account (e.g. incorrect callout fees). You will need to clear the outstanding payment and ensure there is enough credit on your account for Auto-Recharge to continue.

5. If an Auto-Recharge fails for any reason, you will be notified by email.

6. Your account will be restricted if there are no funds available to add data to your account.

7. If your account is in a restricted state for more than 30 days, your Eftel Prepaid Broadband service will be disconnected.

8. You can switch off Auto-Recharge, change your Auto-Recharge payment method or change your Auto-Recharge credit card details at any time via MyPrepaid.