Panda Won't Update

Hello my panda software refuses to update. I have tried multiple times to uninstall and do a clean install of the antivirus. When I wave my mouse over the symbol it says panda hasn't been updated since 9/24/08. I have tried contacting their tech support and beings the failures they are they send me an email saying call them and pay more money for support. I tried loading the antivirus scanner from this site and all it does is sit there and say loading the antivirus scanner. No scans that I was able to do picked up anything. Anyway here is my HJT log thanks.

Hi and welcome
Things are busy, not ignoring anyone.
I will try to help but can't say I know whats going on.
When trying to uninstall, by chance did you reboot your machine before doing a fresh install?
O4 - Global Startup: run_startmenu.cmd
Did you set this? Or created this cmd? To find out what's inside, navigate to the C:\Documents and Settings\All users\Start Menu\Programs\Startup\ folder and find the run_startmenu.cmd file in there.
Rightclick it and select to edit. It's contents should then open in notepad. Please post the contents in your next reply.

Please do not PM me for HJT help, we all benefit from posting on the open board.Want to help others? Join the ClassRoomand learn how.MS - MVP Consumer Security 2009 - 2016

What is happening is out of the blue Panda stopped updating and at times the machine goes into lag heaven for no apparent reason. I hadn't updated for ten days so then I started doing the clean installs which didnt change anything. I do understand your busy I just bumped it with a question. I did reboot before doing a reinstall yes. I didn't edit or create anything of what you had mentioned. Here is what I found in the folder.
@echo off
c:\windows\i386\apps\startmenu.cmd

NEXT**
While TeaTimer is an excellent tool for the prevention of spyware, it can sometimes prevent HijackThis from fixing certain things.
Please disable TeaTimer for now until you are clean. TeaTimer can be re-activated once your HijackThis log is clean.

--------------------------------------------------------------------
Disable your AntiVirus and AntiSpyware applications, usually via a right click on the System Tray icon. They may otherwise interfere with our tools
(Click on this link to see a list of programs that should be disabled.) http://www.bleepingc...opic114351.html

Panda Internet Security Suite
Please navigate to the system tray on the bottom right hand corner and look for a sign that looks like a Pandabear head.

* Right click it-> select "Close automatic protection.".
* A message will pop up and warn you about disabling the protection. Chose "Yes."
* The above sign in the systemtray will now disapear.

You succesfully disabled the Panda Internet Security Guard.

Double click on Combo-Fix.exe & follow the prompts.

Please allow ComboFix to install, if needed, Windows Recovery Console. It is a simple procedure that will only take a few moments of your time.

No Validation is Required.

The Windows Recovery Console will allow you to boot up into a special recovery (repair) mode. This allows us to more easily help you should your computer have a problem after an attempted removal of malware. It is a simple procedure that will only take a few moments of your time.

** Please Note:
At times ComboFix may appear to stall, please be patient.

When finished, it will produce a report for you.

Please post the C:\ComboFix.txt along with a HijackThis log so we can continue cleaning the system.

Please only run the tool once, ty.

Extra note: After you have installed the Recovery Console - if you reboot your computer, right after reboot, you'll see the option for the Recovery Console now as well.
Don't select to run the Recovery Console as we don't need it.
By default, your main OS is selected there. The screen stays for 2 seconds and then it proceeds to load Windows.

You may need several replies to post the requested logs, otherwise they might get cut off.

Edited by Juliet, 06 February 2009 - 07:40 AM.

Please do not PM me for HJT help, we all benefit from posting on the open board.Want to help others? Join the ClassRoomand learn how.MS - MVP Consumer Security 2009 - 2016