Judgment on the Front Line

Management experts Chris DeRose and Noel M. Tichy explain why frontline employees are so important and why it is crucial to involve them in decision making. Judgment on the Front Line provides a five-step process for building a frontline-focused organization and includes examples of frontline leadership in action.

What You'll Learn

In this summary of Flex, you will learn:

Why frontline employees are so important to organizations and why it is crucial to involve them in decision making.

A five-step process for building a frontline-focused organization.

Methods of frontline employee development from the corporate, military and medical sectors.