Quick Links

FAQ

myREMIT is ABS-CBN Global Remittance Inc.’s (“ABS-CBN”) money remittance service from California and Illinois, USA to the Philippines. ABS-CBN is duly licensed by the California Department of Business Oversight to engage in the money transmitter business in the State of California and Illinois Department of Financial and Professional Regulations in the State of Illinois. Customers in California and Illinois, USA can conveniently send money 7 days a week, 24 hours a day with myREMIT through the phone or online.

Q. How do I send money to the Philippines?

Customers have four ways of sending money to the Philippines. Aside from online service, you can also call our toll-free hotline at 1-888-485-8088, or drop by our Padala Center or at 2001 Junipero Serra Blvd, Suite 200, Daly City, CA 94014; myRemit branches at 1525 E. Amar Road, West Covina, CA 91792; and 225 West Broadway Ave., Glendale, CA 91204, or visit our accredited agents in California and Illinois.

Q. How safe is my money transfer?

When you send money online through myREMIT, you are guaranteed that your personal information is kept safe and confidential. We have encryption and online security measures designed to ensure the safety of your financial transaction. myREMIT is licensed and insured to handle remittances. Our website is also VeriSign® certified

Q. What are the requirements to be able to send money to the Philippines?

Currently, residents of California and Illinois, who are at least 18 years old can send money using myREMIT

If sending money online or through the phone, you must have a mailing address in any of the states mentioned above (PO Box address not acceptable) and a checking account with a US financial institution. Only individual checking account is acceptable.

Q. Why use myREMIT?

Sending money to the Philippines has never been more convenient and affordable with myREMIT.

Send money anytime from California and Illinois, USA. You can visit our website or call our toll-free hotline 7 days a week, 24 hours a day.

Flat rate of $5.99 for PhP payouts and $14 for USD payouts, regardless of amount remitted

Competitive exchange rates

You can choose to have your remittance sent to your beneficiary via credit to account, pick-up or door to door delivery

ABS-CBN is a well-known and trusted name worldwide

Our customer representatives are also Filipinos so they understand your needs

Q. If I am not in or from California and Illinois, USA, can I send my remittance through myREMIT?

You cannot and will not be able to use myREMIT in sending your remittance. Only residents of California and Illinois can send their remittance through myREMIT.

Enroll your beneficiary by providing their personal information and their preferred way of receiving your remittance (e.g. bank account name and number if remittances will be credit to account)

You can now start sending money!

Q. How much does it cost to send a remittance?

myREMIT’s service fees are affordable and easy to understand. Please see table of fees below:

Delivery Mode

Currency

Amount

Service Fee

Credit To Bank

Philippine Peso

Maximum: Php150,000 or USS equivalent not exceeding $3,000

$0.01 - $3,000

$ 5.99

Pick-up

Philippine Peso

Maximum: Php100,000 or USS equivalent not exceeding $2,000

$0.01 - $2,000

$ 5.99

Door to Door

Philippine Peso

Maximum: Php50,000 or USS equivalent not exceeding $1,000

$0.01 - $1,000

$ 5.99

Credit To Bank

US Dollar

$0.01 - $3,000

$14.00

Pick-up

US Dollar

$0.01 - $2,000

$14.00

Q. Will the amount sent to my beneficiary be subject to additional charges or service fees?

There will be no additional charges of services that will be deducted from the amount you sent to your beneficiary. However, your beneficiary may receive less due to fees charged by your beneficiary's bank, foreign taxes and other fees.

Q. Do I have to pay for other charges other than the service fee?

You will also be charged up to a maximum of 3% of the amount you send when you send a remittance using your credit or debit card. This amount does not go to myREMIT but to your credit or debit card provider. Meantime, we only accept payment through Automated Clearing House or ACH debit to your enrolled deposit account with no charges other than the service fee. However, ACH Returns may be charged no less than $5.00 per return item

Q. Where can I find the exchange rate?

The exchange rate is updated daily and is posted on www.tfcmyREMIT.com, on the upper left hand corner of the site.

Q. Is there a limit as to how much I can send?

You can send up to a maximum of $3,000 only for each customer subject to compliance verification. However, we may ask for additional documents for remittances within and/or exceeding amounts as follows:

First-time remitters: $300 (you will only be allowed to send to one beneficiary, and there is a hold-over period of 25 days after the first remittance; no additional transaction will be allowed within this period, including bill pay.)

Regular remittance, including Bill Pay transactions: $3,000

You are required to undergo compliance validation, funds availability and identity verification process, which include but not limited to submission of State issued photo ID, latest bank statement, utility bills/proof of billing, copy of voided check & other KYC documents; and undergo third party identity authentication & verification solution.

Q. How soon will my beneficiary receive the money?

myREMIT will transmit the money after the ACH holding period of 3-5 business days or when funds are cleared from your bank and credited to myREMIT’s bank account or debited from your valid account as shown in the latest bank statement you submitted to MyRemit, whichever is earlier.. Our standard lead-times after myREMIT collected cleared/sufficient funds from your bank are listed below:

Delivery Mode

Lead-time after Collection of ACH Funds*

Deposit to Bank

Within 1 working day

Pick-up

Within 1 working day

Door-to-Door Metro Manila

Within 1-2 working days

Door-to-Door Province

Within 2-4 working days

Notes:
1. Lead-time will be affected by any fortuitous events that will prevent us from meeting the above lead-time.

Q. How will my beneficiary know that the money is available?Upon request, your beneficiary will be informed via short-message service (SMS) that the money is already available

Q. Do I get a receipt or confirmation for my online remittance?
You will receive a transaction reference number for your online remittance. You must keep this transaction reference number in your records to track your remittance or for inquiries.
Q. Do I get a receipt or confirmation for my phone remittance?
You will receive your receipt via email.

Q. How do I track the status of my remittance?
You can login to www.tfcmyREMIT.com and click on Track Transaction and input your transaction reference number.

Q. How do I cancel a transaction?
MyREMIT will exert commercially reasonable efforts to facilitate your request to cancel your transaction, but, we cannot guarantee cancellations until we receive confirmation that your funds have not been paid out to your beneficiary. Upon confirmation, we will contact you. There will be no cancellation fee.

Q. What types of ID should my beneficiary present in order to pick-up money?
Your beneficiary should present any 2 of the following IDs:

Certification from the National Council for the Welfare of Disabled Persons (NCWDP)

Department of Social Welfare and Development (DSWD) Certification

Other valid ID’s issued by the Government and its instrumentalities (e.g., Occupational Permit issued by the Office of the Mayor)

Company ID’s issued by government-owned companies

a) Students who are beneficiaries of an OFW and who are not yet of voting age shall likewise be covered by the ID requirements stated above.

For transactions involving remittance claims, a photo-bearing school ID signed by the school principal or head shall be considered as one of the two acceptable ID’s.

Other ID’s may include birth certificate, library ID, and membership ID’s duly issued by any association or organization within the college or university and signed by the pertinent authority issuing the ID.

b) The valid ID’s must have the following qualifications:

Un-expired (for ID’s with expiration date); and

Bears photograph (if applicable) and signature of the individual-owner; and

Issued by the government agencies / instrumentalities and signed by an official authority and whose authenticity may be verified with said agencies/ instrumentalities; and

Free from alterations; and

Preferably bears the security features or seal (if applicable) provided by the issuing agencies / instrumentalities that will prevent tampering of the ID.

c) In case both ID’s presented are without photo (i.e., Voter’s ID, Postal ID, Barangay Certification, Birth Certificate, etc.), the beneficiary shall be required to submit one recent “1 x 1” colored ID picture to be attached to one of the ID’s or to present another valid ID with photo.

d) If the beneficiary is not available to receive the remittance, he should provide an authorization letter designating a representative who can receive the remittance on his behalf. Valid ID should be presented for both the beneficiary and the authorized representative.

Q. How can I change my personal information or my beneficiary’s information?
Just login to your account on www.tfcmyREMIT.com and you will be able to edit your personal or beneficiary’s information.

For phone remittance, just call our toll-free hotline at 1-888-485-8088 and inform us of the changes.

Q. How can I login if I forget my username or password?
Just click on the “forget button” and temporary password shall be sent to you immediately.

Q. Are there any restrictions covering money remittance?
Money remittances are governed by US and Philippine laws. myREMIT ensures compliance with anti-terrorism and anti-money laundering laws. myREMIT is required to report certain transactions to US regulatory institutions.

Q. How can I contact myREMIT?
You may email your inquiries, comments or suggestions to feedback@tfcmyREMIT.com

myREMIT Bill Pay is an online facility which enables a customer to pay bills to identified companies or merchants in the Philippines.

Q. How does Bill Pay work?

Once your application is approved, the first step is to add payees to the system. We suggest having a current bill on hand as you will be required to supply information that will be contained on the bill. Once you have added a payee you can schedule a payment to be made. You can set up manual one-time payments or recurring payments to go out on a set date each month.

Q. Will I be notified if my bill has been paid?

Yes, you will be sent an email to inform you of the status of your payment. You can also check the status when you log-on at TFCmyREMIT.com. You can also chat online with our friendly customer service representatives who are more than happy to answer any question you may have regarding bill pay.

Q. Is there a charge for using myREMIT Bill Pay?

Yes. There is a minimal charge of $3.50 for each bill payment. Feel free to check any on-going promotion we may have by clicking on the Promos and Announcements link that appears on the left side of the myREMIT home page.

Q. How do I apply for myREMIT Bill Pay?

To apply for myREMIT Bill Pay, simply register at TFCmyREMIT.com. Click on the Bill Pay tab appearing in the Dashboard page, and provide the information required.

Q. Once I have applied, how soon can I begin to pay bills online?

Upon approval of your application, you can begin to pay bills online immediately. However, for first time remitters, you will only be allowed to pay to one merchant, and there is a hold-over period of 25 days after the first bill pay; no additional transaction will be allowed within this period, including regular remittance.

Q. What if my account has insufficient funds to cover the payment/s set?

If your account becomes overdrawn due to the ACH withdrawal made to your account to cover a Bill Pay Transaction, the transaction will not be fulfilled and will be cancelled. You will be notified accordingly via email.

RECURRING BILL PAYMENT

Q. Can I set automatic payments for recurring bills?

Yes, myREMIT Bill Pay has a feature that allows you to set the amount and schedule of payment. Once automatic payments are set, payment will be processed automatically in accordance with your instructions. You can change the settings at any time before 9 am (PST) of the scheduled payment day.

Q. Is there a limit as to the amount of the bills I will pay?
There is no limit as to the amount of the bills you will pay. However, we may ask for additional documents for bill payments exceeding amounts as follows:

First-time bill payment: $600 (you will only be allowed to pay to one merchant, and there is a hold-over period of 25 days after the first bill pay; no additional transaction will be allowed within this period, including regular remittance.)