Other useful information

Our commitments

Ethical Trading Policy

We are proud to belong to the Ethical Trading Initiative. This unique alliance of retailers and suppliers, trade unions and non-governmental organisations aims to improve the working conditions of the people who make our products, wherever they are in the world.

Our Code of Conduct issues a set of core principles. Our suppliers must follow these to ensure our products are made in safe working conditions and the people who make them are treated fairly and paid a fair wage. It is based on the Ethical Trading Initiative Base Code (www.ethicaltrade.org/eti-base-code), which in turn is based on the International Labour Organisation's conventions, and sets worldwide standards of labour practice.

We regularly check our suppliers by using certified audit companies as well as our own resources. We recognise our responsibility to act ethically wherever in the world we source our products.

We are working on several projects alongside other retailers in important supply chains around the world.

Our Code of Conduct states:

Employment is freely chosen

Freedom of association and the right to collective bargaining are respected

Working conditions are safe and hygienic

Child labour shall not be used

Living wages are paid

Working hours are not excessive

No discrimination is practised

Regular employment is provided

No harsh or inhumane treatment

Institute of Customer Service

As part of our commitment to our customers, we have recently joined the ICS. This is the independent professional membership body for customer service. It delivers high quality, tangible benefits to organisations and individuals, so that we can improve our customers' experience.

Installation & connection

If we supply an item with free installation, or you buy the installation option, we'll install and connect your new appliance to an existing suitable site and utilities only (i.e. to modern standard fittings within 1 metre of the appliance). You can get more details on request. We will not do any fitting, building, plumbing or electrical work. We will not disconnect your old appliance - please arrange this yourself in advance. Electrical cookers will be installed by a qualified driver when delivered. Gas and dual fuel cookers must be installed by a Gas Safe registered engineer. We'll arrange an appointment for this when contacting you for a delivery date. Installation charges are non-refundable. Your statutory rights are not affected.

TV installation

As part of our delivery and installation service we'll:

deliver and connect your new TV to existing electricity and aerial points subject to geographical location.

tune your TV to all available channels in your area (HD channels only available if your TV has a freeview HD tuner).

reconnect up to two more vision units using the cables provided (e.g. DVD players, Sky or cable boxes).

test everything to make sure it is working.

We will install and connect to a suitable existing site only. You can get more details on request. We won't do any building, wall-mounting or electrical work. Our service does not include disconnecting and removing your old appliance - please arrange this yourself in advance.

The environment

Electrical & electronic equipment

An EU directive is in place relating to recycling waste electrical and electronic equipment ('WEEE'). WEEE should not be disposed of with general domestic waste as sending this to landfill harms the environment. WEEE should instead be disposed of via the proper channels in order for items to be recycled; this saves energy and resources and avoids hazardous materials from WEEE going to landfill. Under the EU directive the UK must minimise the amount of WEEE which is disposed of as unsorted municipal waste and achieve a high level of separate collection of WEEE. On items of electronic equipment which you buy you will see the symbol:

This symbol means you should not dispose of this product in your dustbin with your mixed domestic waste. You should dispose of this product separately. We have joined the national distributor 'take back' scheme operated by Valpak. This scheme promotes a network of collection facilities where you will be able to dispose of WEEE free of charge and it will be sent for recycling. We do not offer in-store take back, so our couriers and delivery drivers won't be able to take away your waste electrical equipment from you. For information on your nearest collection facility please visit www.recycle-more.co.uk or call 03450 682 572. Alternatively, contact your local authority. In helping to separately collect WEEE you will be playing a key role in ensuring that recycling as required by these rules takes place and the amount of WEEE being land-filled is reduced, thereby helping to improve the environment. www.recycle-more.co.uk also offers top tips and advice on all aspects of recycling, making it easier and quicker to protect our environment and recycle more!