Cancellations

Submitting an order indicates acceptance of the following cancellation policy.

1. CANCELLATION AND CHANGE DEADLINES

A. For purchases under $500

For a full refund, the deadline to submit your request is 9am, Eastern Time (New York), the day prior to delivery.

Orders cancelled or changed after this deadline are subject to a cancellation charge ranging from $25 to 100% of the order value, depending on the extent of preparations made for the order.

We are normally unable to cancel or change an order on the date of delivery.

B. For purchases over $500

For a full refund, the deadline to submit your request is 9am, Eastern Time (New York), 10 days prior to delivery.

Requests received after this deadline are subject to a cancellation charge ranging from 20% to 100% of the order value, depending on the extent of preparations made for the order.

We are normally unable to cancel or change an order on the date of delivery.

2. HOW TO CANCEL AND CHANGE

Please send your request by email to service@balloonplanet.com and leave a phone message at our dispatch center (866) 966-8964. Please consider your order canceled or changed only when you have received a confirmation by email.

3. INCLEMENT WEATHER

If Balloon Planet is unable to deliver an order due to inclement weather, the customer will be notified as soon as possible to arrange for rescheduling or a cancellation and refund.

Delivery Policy

PRODUCT AND SERVICE COMPLAINTS

We will take prompt action to address service issues that are reported no later than 3 days after delivery. After this deadline no replacements, refunds, or credits will be issued. In order for us to provide a replacement or refund, we require that a photograph of balloons reported as defective be emailed to service@balloonplanet.com with a note providing the order number.

ANONYMOUS DELIVERIES

We are unable to provide anonymous delivery service. In cases where a signature is not provided on the greeting card which accompanies an order, we will reveal the name of the sender to the recipient if requested.

BALLOON DELIVERIES TO A BUSINESSIf the recipient is unavailable when we arrive, the balloons will be left at the business location.

BALLOON DELIVERIESTO A RESIDENCEBalloons must be accepted in person and will not be left at the entrance unattended. The local dispatcher will call the residence and arrange a delivery time to ensure that someone will be at the residence to accept the order. This call will be made the morning of the scheduled delivery date or the day prior to delivery. If the call is made on the scheduled delivery date and the recipient is unavailable to accept the call, the order may arrive later than the posted deadline. The arrival time will be contingent on when the recipient returns the dispatcher's call.

BALLOON DELIVERIESTO A HOSPITALWe will contact the hospital prior to delivery to ensure that balloons are permitted for the patient and to ensure that the patient is still a hospital guest. Only mylar balloons are permitted for hospital orders.

BALLOON DELIVERIESTO A HOTELDeliveries to hotel guests are made in care of the front desk, bell desk, or concierge. The customer is responsible for ensuring that the hotel completes the delivery.

BALLOON DELIVERIESTO A SCHOOLNot all schools permit balloon deliveries to students. Those that do require that the delivery be made to the main office. The customer is responsible for ensuring that the school office contacts the student to pick up the balloons.

Substitutions Etc

A. USA SUBSTITUTION POLICY

GIANT NUMBERSAND OTHER MYLAR SHAPESMegaloon number balloons may be any color (not necessarily Blue).Double Megaloon numbers may be two different colors.Specific mylar balloon shapes are not substituted unless that possibility is noted in the bouquet or balloon description.

GENERAL OCCASION 18-INCH MYLAR BALLOONSSentiment will not be substituted. Design may vary.

LICENSED CHARACTER 18-INCH MYLAR BALLOONSCharacter and sentiment will not be substituted. Design may vary.

PERSONALIZED NAME BALLOONSBalloon design will not be substituted. Press-on letters are used for personalization.

PERSONALIZED AGE BALLOONSBalloon designs may vary. Press-on numbers may be used.

LATEX BALLOONSAirspray and birthday graphics and colors may vary. A rainbow assortment will be used.

Big Polka Dot graphics will not be substituted.

With orders of plain latex balloons we will not substitute colors requested by the customer.

B. INTERNATIONAL SUBSTITUTION POLICYPlease click here for international substitution policies.

C. LARGE BALLOON GROUPS WITH CUSTOM ORDERS

With orders placed online, Balloon Planet reserves the right to divide large custom-created arrangements into smaller groups in order to facilitate delivery. Depending on circumstances at the delivery location, these smaller groups may or may not be combined as specified in the order. If this is not acceptable, please place your order by phone so that special arrangements can be made.

C. FLOAT TIMES

RECYCLABLE MYLAR BALLOONS (FOIL)In balloon-friendly environments, mylar (foil) balloons will remain full and taught for at least 3 days. Air-conditioned air may cause these balloons to shrivel, but they will return to a normal state when exposed to warmer air.

Float times may be reduced by as much as 60% at elevations above 2,500 feet.

HI-FLOAT TREATMENTFOR LATEX BALLOONSLatex (rubber) balloons, used indoors and out of direct sunlight, will float for at least 2 days if treated with Hi-Float, a non-toxic sealant which coats the inner wall of the balloon.

Note that even with Hi-Float treatment, float times may be reduced by as much as 60% at elevations above 2,500 feet.

The noted dimensions of mylar balloons are their size uninflated, as designated by manufacturers. A mylar balloon with a noted size of 18 inches will be closer to 13 inches once inflated. This discrepancy is not as significant with larger mylar balloons. For example, a 28-inch mylar would typically be 24 inches at the widest point after inflation.

The dimensions of latex balloons is their inflated size. For example, an 11-inch latex balloon has an 11-inch diameter at the widest point.