Today I received my new Tivo6 box. I followed all of the instructions and set it up... no problem. I then noted the recommendation to swap out the second non-Tivo box and replace it with the old Tivo box. The new box now shows an error message 'M63'. Having undertaken some research, I now understand that I have to have a network connection between the old (Tivo) box and the hub to be able to record and play back. I could record and playback with the old box without a network connection to the hub. The recommendation seems a retrospective action, which results in less functionality than I had previously. Am I missing something?

I'm a little confused, "the new box now shows an error message 'M63'" do you mean the TiVo or the V6? Also, are all your channels still displaying on the TiVo box?

The TiVo box does not need a network connection to the Superhub unless you want to stream recorded content between the 2 boxes. However, the V6 box does. Have you tried going to Help and Settings > Settings > Network and connecting to the Virgin Media service on the offending box?

If that doesn't work, give faults a ring and see what they have to say. They'll probably be able to sort this remotely.

I'm a little confused, "the new box now shows an error message 'M63'" do you mean the TiVo or the V6? Also, are all your channels still displaying on the TiVo box?

The TiVo box does not need a network connection to the Superhub unless you want to stream recorded content between the 2 boxes. However, the V6 box does. Have you tried going to Help and Settings > Settings > Network and connecting to the Virgin Media service on the offending box?

If that doesn't work, give faults a ring and see what they have to say. They'll probably be able to sort this remotely.

Thanks for the response. The new V6 box is working fine. It is the old Tivo box, which I have swapped out with the V+ box that is not working. When I attempt to connect to Virgin Media services, I get a report that a 'Network Cable (is) unplugged'. With the old V+ box, I could record to the box and playback. In the current configuration of the Tivo box, all I can do is watch TV in a different room, which is less functionality than I had with the V+ box.

That error isn't referring to an ethernet cable, it's lost its connection to the Virgin Media network. The TiVo box doesn't need to be connected to the Superhub for it to work. The only other thing you can try is make sure the white coax cable is screwed in tight at the box and at the wall since that's where its network connection comes from.

Otherwise, you'll need to ring faults as you've got a signal issue or the box needs to be replaced. Personally, if you're not interested in streaming recordings between 2 boxes, I would have kept the V+ if it was still functional. Much more reliable.

Thanks for the message. Yes... it is all sorted. A very personable engineer came out last Monday; determined that the wrong box had been disconnected from the network (the Tivo box instead of the V+ box). A quick phone call to the NOC and all sorted. He also determined that the signal level to the second box was extremely high, so inserted a 10dB attenuator into the second cable.