Customer Satisfaction IVR Survey

Preparation Workbook

If you’re looking to successfully execute your Customer Satisfaction IVR Telephone Survey to measure the success of your customer contact center in delivering quality service, then this workbook is created especially for you!

This workbook will help you:

Overcome the challenges of preparing and selecting the most effective Customer Satisfaction IVR Survey questions

Avoid many common mistakes and focus on optimizing your callers’ experience

Increase completion rates

And more!

Your project can get off the ground in record time with some of the most effective IVR survey questions in this comprehensive, easy-to-read workbook. Valuable survey question lists, welcome/goodbye messages and a fillable template make it simple for you to draft your own survey.

"My team and I would like to commend Datatel on creating an IVR application that adds great value to our new Travel product. Your knowledge, input and expertise in IVR scripting, call flow management and overall IVR logistics made the development and implementation stages extremely easy to manage.

Thank you for a well executed campaign that was launched on time and on budget!"

Whether you require an IVR hosting service provider, an IVR survey tool or IVR service development we can assist you. We are an IVR hosting service provider, providing IVR applications and survey outsourcing. Whether IVR for credit card applications, IVR for contests/sweepstakes, knowledge testing or market research we provide IVR hosting services that work for your business.