Re: R9000 and Genie not showing attached devices

I have been having this problem for weeks now and didnt realize that I was not the only one. This router is expensive in my opinion and after reading all of the other people having the same exact problem I don't understand why Netgear has not corrected the problem. To make it worse the router is still being sold in stores. Also there is no support to it beyond 90 days unless you pay for support. I have owned netgear equipment for many many years and I understand that sometimes problems do occur but I recall when I would just open a ticket with support and they would resolve the issue. It seems that now not only do they put out bad hardware/software, but you must also pay to have any kind of help on a problem which clearly is not our own but a deffect in their product. This is really unacceptable and is really bad customer service.

Re: R9000 and Genie not showing attached devices

Like many others, I have been complaining endlessly rgarding the lack of "attached devices". I check new versions but always end up reverting to Rev. 1.0.1.36. This version shows the attached devices and allows the editing of names.

I cannot understand why Netgear can't just compare the code between this and the faulty code, see where there is a difference and make the change.

The lack of committment and interest by Netgear in solving a fundamental, well publicised bug is disgraceful. I have been loyal to Netgear for years but no longer!

BTW, I just tried the latest Volex firmware and this also did not solve the problem.

Re: R9000 and Genie not showing attached devices

Same problems, months with this problem, and the worse we not get anything reply from the support team! The most we can do is start giving bad reviews in famous sites like Amazon, so other ppl dont get this bull**bleep** problem

Re: R9000 and Genie not showing attached devices

I was able to get this to work. Here is what I did. First step is to make note of your settings. DO NOT use a back-up. After you have made note of your settings. Do a factory reset. Connect to the router after it has been reset, and reinstall the firmware. AFter the firmware has been reinstalled, do TWO factory resets. Go through the setup process and reenter your settings. Mine has been working for several days now with no problem. Keep in mind I did as many have done and factory reset, but I always did a restore after, which introduces the same problelm. Hope this helps.

Re: R9000 and Genie not showing attached devices

R9000 just stopped showing the attached devices in webbrowser after updating to 1.0.3.x , I did update check and downloaded and installed1.0.4.12 . didn't change anything. The attached device page is blank have tried with firefox,chrome, Safari

Re: R9000 and Genie not showing attached devices

Mine did not work at first. I had to do two total resets and it has been showing for two day new running 1.0.4.12. Sorry not working for you. Worked for one of my friends who has the same router and problem.