February

Dataset of the residential postal tracking survey conducted in Q1, Q2, Q3 and Q4 2018, providing data on residential consumers' use of post and attitudes to postal services.

Business postal tracker 2018

Dataset of the postal tracking survey of UK SMEs conducted in Q1, Q2, Q3 and Q4 2018. The survey provides data on post usage in terms of volumes sent, received, amount spent, postal products and services used and attitudes to postal services.

March

Official statistics

Date published

Content

Data

Customer complaints research: Quality of service

This set of data tables contains the results from an online survey which was used to interview customers who had made contact with their provider with a complaint six months prior to the interview. It explores reason for and satisfaction with the providers handling of the complaint. Please note: total market data is weighted and provider level data is unweighted.

Customer complaints research: Reason to complain

This set of data tables contains the results from face to face omnibus survey which asked customers whether they have had reason to complain to their communications provider/s in the last 12 months.

Customer satisfaction tracker

This data is from a survey monitoring customer satisfaction in the communications market.

PSB tracker 2018

Public sector broadcasting tracking survey: attitudes, satisfaction with provision and importance of characteristics associated with PSB provision in the UK.

Previously called 'media tracker', this set of data tables provides information on UK adults’ attitudes and opinions towards television and radio broadcasting, and related areas such as news consumption and privacy.

May

Official statistics

Date published

Content

Data

Fixed-line broadband performance reports

Data collected on actual broadband speeds received by a sample of consumers who have had speed monitoring equipment installed in their homes.

Television and on-demand access services: Data reporting provision of access services for the full calendar year 2018

Compliance with subtitling, audio description and signing quotas.

Consumer concerns survey: Experience of nuisance calls

Data showing information on consumers' experience of nuisance calls.

June

Official statistics

Date published

Content

Data

News consumption in the UK

Research into news consumption across television, radio, print and online.

July

Official statistics

Date published

Content

Data

List of channels required to provide access services in 2020

List of television channels licensed by Ofcom required to provide access services in the UK and other EU Member States.

Telecoms and pay TV complaints Q1 2019

Data showing Ofcom complaint volumes per 100,000 subscribers.

Children's and parents' media literacy tables

Media literacy children and parents’ surveys: access, use and understanding of internet, television, mobile and other platforms among children aged 3-15 and their parents.

Fixed broadband speeds (February 2019 data)

Data collected on actual broadband speeds received by a sample of consumers who have had speed monitoring equipment installed in their homes.

August

Official statistics

Date published

Content

Data

Number of hours broadcast by public television broadcasters (within the Media Nations report)

Number of hours broadcast by the multi-channel sector (within the Media Nations report)

Data showing number of hours broadcast by the multi-channel sector. Please note: publication date may change.

Made out of London register: Description of TV programmes produced outside London

A list of the programmes produced by the PSBs outside of the M25, and criteria against which each programme qualifies as Made Outside London. Please note: publication date may change.

Commercial radio revenues (within the Media Nations Report)

Data showing revenues for the commercial radio sector in the UK. Please note: publication date may change.

Number of commercial radio services broadcasting (within the Media Nations Report)

Data showing number of commercial radio services. Please note: publication date may change.

Public service broadcasting nations and regions compliance reporting

Compliance with a range of regional quotas including originations, independent productions and average hours of weekly regional programming from the BBC, the Channel 3 licenses and S4C. Please note: publication date may change.

Community radio revenues and expenses

Data showing revenues for the community radio sector in the UK. Please note: publication date may change.

Post volumes and revenues (within the Communications Market Report)

Data showing total revenues and volumes for the UK addressed letter market.

Residential postal tracker Q3 2018 to Q2 2019

Dataset of the residential postal tracking survey conducted, providing data on residential consumers' use of post and attitudes to postal services.

Business postal tracker Q3 2018 to Q2 2019

Dataset of the postal tracking survey of UK SMEs conducted. The survey provides data on post usage in terms of volumes sent, received, amount spent, postal products and services used and attitudes to postal services.