Digital Transformation in Automotive Industry

With accelerating automobile industry shift, more industries are becoming service oriented enabling them to have a better resource aggregation with better decision making techniques. Creating competitive differentiation in this industry is not measured on worker effectiveness but rather measured by its exceptional customer service.

Teramatrix assists to this digital transformation enabling mobility, location based services around it and manages the complete lifecycle of field operations. This strengthens the bond between Manufacturers, Dealers, Customers, Technicians and Third party service providers.

Connected fleet, connected supply chain

Enhanced customer experience with tabs on quality of service

Proactive monitoring and management of critical SLA

Business Intelligence with presence of KPIs and Field Data

Rollout of new Value added Services

Workflow standardization and automation

Field Force Automation, control over customer SLA

Integrated system for all stakeholders

Datasheet: GFusion GoData

GoData is at the core of workforce optimization and allows companies to optimize the full life cycle of field operations

Customer Story

On-Demand Roadside Assistance: Connected Service Fleet

Addressing the need to automate day-to-day vehicle breakdown operations is by introducing mobility in the process. Our On-Road assistance program involves dispatch of useful information to field-personnel, abiding to business workflows and ensuring task life cycle completeness

Auto Schedule and DispatchSchedule daily jobs and dispatch the field workers intelligently with their exact location. Obtain job status and visualize field data using a consolidated dashboard

GIS View and AnalyticsView real-time location of field assets w.r.t. vehicle breakdown location. Get tracking history of past location and route assists for service engineer

SLA ManagementReal time SLA monitoring for both internal and external services and track key SLA metrics. Track SLA based workflow with configurable escalation matrix and rules

“ Our On-road assistance program focused on setting new paradigms in connected services and best in class customer experience. Teramatrix GoData helped us in this digital transformation with complete control and visibility into our field operations and customer SLAs. GoData has been a right choice for us! “

– RAJESH MISHRA

Senior Vice President

Volvo Eicher Commercial Vehicles Limited

In-Transit Visibility: Connected Supply Chain

Process automation demands end- to-end visibility of vehicle during in-transit phase which bridges the gap between all stakeholders.

Interactive Mobile AppsReliable, “Field Ready” Lightweight IoS and Android App to assist real time monitoring. Auto synchronization with server and ability to work in offline mode

Advanced Analytics Smart Analytics for informed business decisions and Advanced Rule Engine for formulating complex business logic,correlation and RCA

Telematics: Connected Vehicles

Monitor the entire life cycle of the vehicle starting from manufacturing plant, during transit, after sales and breakdown support in a unified platform. Supports predictive maintenance and real time alerts with customer centric mobile application to track and manage your fleet.