Privacy Policy

April 19, 2018

Privacy Policy commitment

This Privacy Policy gives details about how mywifiext.support saves, uses, and reveals user data and personal information. Our customers’ privacy and safety matter the most for us. We collect only that information which is required to make Netgear extender and router work properly. We never share or disclose any of user data with third-party website or company. When you provide information to our experts via website, phone call or email, you give us approval to use this data for further troubleshooting process. Please read this privacy statement carefully. In case you don’t agree with any of the terms explained in this statement, you are advised to discontinue browsing the website.

Our confidentiality statement

mywifiext.support understands that with the help of personal information, it becomes very easy to find your location, contact you or check out your specific identity. So, there’s no need to worry as all the personal data of our customers such as name, email, and telephone number is kept confidential and private.

We guarantee that no user information will be revealed to other third-party website. Moreover, we will never misuse your data for any reason.

Collection and use of private information

We collect only private information through our website when you get connected with us via phone call. Mywifiext.support uses this data to contact you regarding support services that you have asked for. We collect some data that is directly provided by customers themselves through the form given on our Site.

Information usage

When you use our customer support services, we collect your personal information, payment data, and other information. You can ask for a copy or send to data collection that is held by us at any time by contacting us at email support@mywifiext.support.

Also, mywifiext.support doesn’t store our customers’ credit card and debit card credentials. We perform payment process in such a way that all your information is kept confidential through multi level of security channel.

The purpose and use of data collected

We collect user data for the following purposes:

Contact clients or users in any case of urgency

Improve our customer services

Fix technical problems

Process queries

Conduct market research surveys

Apart from this, mywifiext.support uses this information for security, authentication, archiving, and backup processes. This data helps us provide an in-depth knowledge of services we offer along with sending updates.

One can restrict receiving marketing emails by contacting a technician at our website or by email at support@mywifiext.support.

Cookies and log files

This website can collect and use information with the help of web beacon, cookies, and other tracking technologies. Cookies are known as small text files that automatically get stored on your device when you visit any Site. Generally, the website uses cookies to know how many users visit it again and to increase continued user visits.

In addition to this, we collect data about our customers’ computer or laptop such as operating system, number of drivers, disk space, processor type, memory space, etc. We collect information about the technical support software like its version and updates.

This website uses ‘tracking tags’ technology that helps us understand the pages which users access. It is also used for customizing and optimizing our website for visitors.

Remote access

When customers request for remote access during support, we ask date of purchase of PC, laptop, devices make and model number, type of ID number, software and hardware installed, and other related information. This allows our technicians to find and troubleshoot issues without visiting your home or workplace.

Our staff doesn’t take any access to private and confidential data saved on your device or network.

Diagnostic tool

By using online diagnostic tools, we collect a variety of useful data about the state of your computer and installed programs. All this data is sent to us via security technologies over the internet. Our technicians analyze this information and resolve users’ technical problems.

The information and emails we may send you

Email and information

When you use this website or any of its services, it uses your data to send push notifications and emails to your device. We may also send updates regarding our services. In case our customers don’t want to receive any kind of notification from us, contact us at support@mywifiext.support.

Other notifications

If necessary, we may send you notifications in case of certain suspended services due to system maintenance. However, customers can not unsubscribe from such kinds of service-based notifications.

Third-party links

This Site may have access to third-party links, but it is not responsible for any policy or action of external website and company. It’s suggested to review the relevant Privacy Policy of third-party Site.

Kids under the age of 13

Our website is not meant for kids under the age of 13. Users visiting it should be at least of 18 years. In case we come to know that we have received or collected private data from a child under 13 without the parental permission, we will remove that data from our Site. You can contact us via email if you think that we might have any data from a kid under 13.

Changes to the private information

Users can change, update or delete their private information given to us via our website, phone call or email.

Updating the Privacy Policy

We can modify or change this policy from time to time. All the changes made by us will be a part of this Privacy Agreement. It is all our customers’ duty to check this document periodically, so that they can fully familiarize with our latest privacy practices. We may send notifications about the changes by either email or other means of communication before updating this Privacy Policy.

Contacting us

If you have any queries about this Privacy Policy, feel free to ask them by calling on at toll-free number 1-888-927-4505 or sending an email at support@mywifiext.support.

Disclaimer: We are an independent Online Customer Support Provider through remote access of software and peripherals. Being an Authorized Customer Service Provider, we have an experienced team of technical support executives in handling issues related to Netgear products.We hereby declare that we do not own Netgear products that we support. Use of any names and trademarks is for reference purpose only. We do not claim or have copyright over any product related data available on our website. All data available on this website is solely based on our experience with Netgear products which is result of proficiency that our technicians hold.