Synology Replacement Service

Synology Replacement Service (SRS) is an advanced product replacement service, which can expedite the process of replacing defective products and minimize service downtime. With SRS, Synology can ship replacement products to you, even before you return defective products to Synology.

Find Applied Models and Start Your Application

SRS is available in selected countries only and applicable models may vary. Please select your country and model and enter the serial number to submit SRS application.

Choose a country

Choose your model

Enter serial number

Track My Application

Enter your SRS Tracking Number and Click Submit to check the status of your application.