Aviation and Transport

As a worldwide provider of support services to Aviation and Transport customers, including security, screening and cleaning, ISS recognises the importance of creating the best passenger experience. With a presence in aviation in every State of Australia, and a dedicated divisional team, we provide services for over 45 million passengers annually.

You can depend on us to protect passengers and provide them with a safe, clean environment. ISS employees will often be their first point of contact, so we ensure our teams are well presented, well trained, and “go the extra mile” to deliver an outstanding service.

At ISS, improving passenger facilitation is key to how we operate, and we focus our resources to ensure an efficient service which minimises anxiety and disruption. We can introduce technology to give passengers the ability to give immediate feedback or request incident response. ISS also gives you the flexibility to scale service levels, up for peak periods, or down for cost savings, to ensure they meet the needs of your facility as things change.

Equipped with the right tools, given the right leadership, and with a culture that values and rewards customer service, our team will make a real difference to the passenger experience.

ISS are single service experts, yet can provide all non-core services for customers – combining cleaning, security, grounds and maintenance services to improve service standards and give better value.

You can be confident that our employees are licensed to carry out their role and that we ensure ongoing compliance with legislation through rigorous business systems.

We provide a people solution, with employees who are trained in customer service and are focussed on improving the passenger experience

Through our industry experience, we can provide innovation and efficiencies in our normal day to day operations, to give the best value for money

With ISS, you get the benefit of our global expertise from contracts at over 30 international airports, combined with our local knowledge within Australia.

Evidence

Key customers in the aviation and transport sector include:

Melbourne Airport

Brisbane Airport

Perth Airport

Adelaide Airport

Mackay Airport

Launceston Airport

Townsville Airport

Gold Coast Airport

Cairns Airport

Emerald Airport

Mt Isa Airport

Longreach Airport

Archerfield Airport

Cobham

ISS also provides Freight Screening services across Australia. Globally, we have major aviation and transport customers in London, Singapore, Turkey, Hong Kong, France and Spain.

Sales Contact

For more information on our services for the aviation and transport sector contact:
Tel: 1300 734 172

About the ISS Group

The ISS Group was founded in Copenhagen in 1901 and has grown to become one of the world’s leading facility services companies. ISS offers a wide range of services such as: Cleaning, Catering, Security, Property and Support Services as well as Facility Management. Global revenue amounted to DKK 79.9 billion in 2017 and ISS has more than 480,000 employees and activities in more than 70 countries across Europe, Asia, North America, Latin America and Pacific, serving thousands of both public and private sector customers.

ISS was founded in Copenhagen in 1901 and has had a presence in Australia since 2002, growing to become one of the world's leading Facility Services companies. Our 2017 revenue was DKK 79.9 billion (approximately $17 billion AUD). The secret to our success lies in how we tailor our solutions to client needs, how we manage risk, and how our engaged team of 480,000 employees add the power of the human touch in everything we do.