My refund was intercepted, when I call the letter I recieved, they said I have an old parking ticket in 2016 that I hasn't paid. they have the wrong car model, wrong Vin and wrong name! Now that rude representative told me to drive to their office which is more than 30min drive to show them my driver licence.

I have searched for the answer, but wasn't able to find anything similar. they already took my money for someone else's debt, what can I do in this case.

It can be easily solved if I drive to their office, but who is going to compensate for my time. again, they already took my money, is there a way for them to compensate my trouble.