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Questions

How long will it take to receive my order?

Processing time takes 1-2 business days based on the time of day your order is placed. Once we process your order, shipping takes 5-10 business days based on your shipping location.

How are Luvo products shipped?

Luvo products are shipped on dry ice in a polystyrene insulated cooler. This packaging combination will withstand any kind of weather and ensure your meals arrive safely and ready for your freezer.

How will I know the order was received?

Once your order is placed you will receive an Order Confirmation email, this confirms that we are processing your order.

How can I view my order online?

You can track the status of your order by clicking the link in your shipping confirmation email. You can also contact Customer Service at 1.866.222.9464, 7 days a week between the hours of 9am-5pm CST, or send an email to customercare@luvoinc.com

Can I change or cancel an order?

Yes, you are able to modify or cancel an order if you contact customer care within 48 hours of placing your order. Please call 1.866.222.9464 or email customercare@luvoinc.com for further assistance.

Hey there!We see you're in Canada

Unfortunately, we're not able to ship to you quite yet but check out our store locator to find where Luvo is sold near you.