How to use itThe grey"Resource Costs" box shows the cost per minute/annum of work time. It is derived from a number of factors which can be changed depending on the workforce.

The Blue"As Is" box calculates the current cost of transactions based upon the established cost per work time, the number of transactions and the average handle time (AHT.) It also shows whether there are sufficient FTE allocated to the work.

The Green"Savings Calculator" box assesses the value of process improvement initiatives by capturing the aggregate value of improvements to handle time and volume of work.

If you do have a look at this tool and even use it I would appreciate feedback on whether you found value in it and whether you had any troubles using it.