PRODUCT HIGHLIGHTS

"They lost our luggage, both flights were delayed, customer service was horrible and nobody wanted to help us try and get on a different flight." in 66 reviews

"My family and I fly American Airlines out if Newark New Jersey often.There miles profeam is great and we always enjoy the attentive flight attendants" in 55 reviews

"They are the last airline to keep decent meals in first class and I think they are reluctant to reduce their service as quickly as other mainline carriers." in 22 reviews

"The attendants seemed helpful, but, but the flight overall was slightly uncomfortable due to a cramped space and little leg room. " in 21 reviews

"While I will admit that I've been on more luxurious planes, I love the availability that AA offers with other One World Alliance members and the ability to rack up points for frequent flyers." in 16 reviews

It's fine, but I personally think that the quality of each flight is very hit-or-miss. I hate flying American when it comes to the small, regional flights--the planes are always cramped and dirty. However, on newly added flights, such as the one from Miami to Cap-Haitien, Haiti, the planes are brand-new and extremely comfortable.