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Decent Place for a Weekend Getaway

My husband and I decided to hit up the Poconos to celebrate our 5th year anniversary and chose to stay at the Inn at Pocono Manor. The Inn had an old charm to it which was charming. We stayed in the tower and had a nice room at the end of the hallway overlooking the beautiful fall foliage. The bed was really comfy and the bathroom was decent. Our biggest complaint was that the guest room doors slammed shut - very disruptive at 6:45 am when trying to sleep in past our weekday alarm on our weekend vacation! Overall, the Inn was ok for the weekend but not worth a repeat visit from us.More

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Room Tip: Ask for a room in the tower at the end of the hallway - great views

Stayed: September 2012, traveled as a couple

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Ask Skippy83 about Pocono Manor Resort & Spa

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

MgmtPMI, General Manager at Pocono Manor Resort & Spa, responded to this reviewResponded October 9, 2012

Thank you for your comments. We often hear that our property is quite charming during all seasons that this area provides. It seems as though you feel the same. Our beds were included in our 5 million dollar renovation, which is turning out to be an expense that was well worth every penny. I am not happy to hear that you were disturbed by slamming doors. Our building is quite old, but there is no reason that our guests should have to feel the brunt of that. I will look into that issue and will do my best to resolve those disturbances. I hope you will reconsider a second visit with us here at The Inn at Pocono Manor, as we do everything within our power to please each and every guest that gives us the opportunity to serve them.

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We stayed at the Inn at Pocono Manor over the week-end of Sept. 29th. We were not very familiar with the Poconos but we made an excellent choice staying at the Inn at Pocono Manor. At first we thought we might eat elsewhere but ended up eating lunch, dinner and breakfast the next day at the Inn at Pocono Manor. We had a nice room with a comfortable bed. We enjoyed the trail to the waterfall and the beautiful fall foliage. We will return again!

Stayed: September 2012, traveled as a couple

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Ask PSohio about Pocono Manor Resort & Spa

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

MgmtPMI, General Manager at Pocono Manor Resort & Spa, responded to this reviewResponded October 9, 2012

I would like to thank you for sharing your recent experience with us. I’m very happy to hear that you were pleased with your choice. Our food and beverage TEAM has worked (and will keep working) extremely hard to keep all of our guests meals far above average. As I point out the effort that they have put in, I would like to mention that every employee takes pride in the job that they do here. Almost nothing is out of the question when it comes to the services we provide. I hope you return to find that improvements are being made every day to make our guests as content as possible.

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I checked in on 10/2/12 This hotel is very pretty and has nice setting. (needs a little tweeking)The hotel staff is very nice. My room was clean and updated. The tv was a large flat panel and The bed was one of the best I ever slept in. If I could take the bed and sheets home I would. I really like the fact that there are 8 pillows on the bed. Each a diffrent size and type. The bathtub was clean, however the silicone around the tub was moldy. As far as being green, this hotel fails on two aspects. The bulbs in the rooms are regular bulbs and when I came into the room the airconditioner was set to 65 degrees. I went to adjust the thermostat and it was very old. I am in building management in NYC and can't believe that this hotel is wasting the energy and money it is. As far as the pool and gym, they are both outdated and dirty. The walls are tiled and has a look of 1980. The locker area bathroom is dirty and the toilet and shower were an ugly aqua color. The pool had these green mats by the locker covered in mold and dirt. The lounge chairs were cheap plastic and dirty. The towels are tiny and like drying off with sandpaper. There is also no hot tub. I tried to use the gym and all of the bars to adjust the weights are missing. The whole gym and pool area needs to be gutted. When I checked in there was no schedual of activitys given. The map and brochure they give is limited and needs to be updated. The hotel manager should spend a weekend at the Mohonk Mountain House, or the Sagamore Hotel to really see how a 5 star hotel should be. They can make a few adjustments and increase their rates 50% or more. This hotel has the potential to be on that level. They are just not there yet.

Stayed: October 2012, traveled on business

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Ask salty29 about Pocono Manor Resort & Spa

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

MgmtPMI, General Manager at Pocono Manor Resort & Spa, responded to this reviewResponded November 6, 2012

Thank you for staying with us at The Inn at Pocono Manor and sharing your experience. I agree completely with regard to the beds – our guests love them! With regard to the grouting with the bathtub; each year during slow periods each room is visited and general maintenance/upkeep (like grouting) is done. I realize that we are not to ‘green’ standards but are working towards being so. Your room HVAC being set to 65 degrees is a housekeeping issue and often addressed with the Housekeeping team. We offer two areas for fitness, one is the smaller area near the pool. The equipment is aged and requires a ‘pin’. The ‘pin’ keeps children from using the equipment un-chaperoned and possibly getting hurt. This fitness area is rarely used as our guests prefer the full service center that is on our property and complimentary for our guests – this is a modern facility with various classes, cardio equipment, racketball, tennis and more. I regret that you did not have the opportunity to enjoy that facility. After reading your review, I did personally inspect the pool shower rooms. I did notice the matting is a bit worn but I found no evidence of it being ‘dirty or moldy’. Although we did just complete a $5 million renovation, we did not feel that the indoor pool was in need of a renovation. Although the tile work may not be to your liking, it is in excellent condition. I appreciate your advice on reaching towards a 5-star status. However, our goal is to offer our guests clean, comfortable accommodates at an affordable price. Most of our guests are families, golfers and various types of groups. In spite of the economy of the last several years, our annual revenue/occupancy continues to climb. Therefore, I believe we are priced ideally for clientele.

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My husband and I just stayed here last weekend. Celebrated our 20Th wedding anniversary. It is a nice place, don't get me wrong. The problem is it is remodeled however, the floor in our room squeaked so so bad it was extremely annoying. The room was clean and the beds were very comfortable. I felt besides the breakfast buffet, the restaurants were very fancy and over priced. We were told we have to make reservations if we want to eat at one of them, however there were two people in there?? I was happy to stay here but really was just your typical hotel. We do not golf. The fire place was never lit inside. Asked about outside fire and the employee said only sometimes we do that. movie theater had movies from ten years ago. It just was not meant I guess for younger people. It is nice, however just wish it was like they describe on the web site. Not sure where the couple stayed for the 1st anniversary but we did not get that stuff in our room. Please do something about the floors. We realize it is a very old resort but they can do something about that for sure. I did call twice before we came to verify our room and everything. They promised me a view of the mountains. We were on the third floor towards the end. It was not the view I hoped for.

Room Tip: not sure calling twice before to verify everything even mattered.

Stayed: September 2012, traveled as a couple

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Ask Sue J about Pocono Manor Resort & Spa

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

MgmtPMI, General Manager at Pocono Manor Resort & Spa, responded to this reviewResponded October 2, 2012

Thanks for sharing the experience you had with us at The Inn at Pocono Manor. I am quite unhappy to hear that your stay did not meet expectations. We do not want our guests to feel as though they are staying in a “normal” hotel. We do try to go above and beyond for all our guests. It is also very disappointing to hear that you were promised a view of the mountains, and that was not provided. I will most definitely speak to our staff that would be responsible for such a mistake. We will continue to do everything within our power to improve all the services we provide. With that being said, I would like to wish you many more happy anniversaries to come.

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My husband and I decided to plan a trip to Mount Pocono for our one year wedding anniversary weekend! We decided to stay at the Inn at Pocono Manor after researching local attractions and could not have had a more memorable time! The staff, including the GM who we had the pleasure of meeting, was very courteous, accommodating, and approachable. There were brochures available for many of the local attractions and were very polite in providing us with wonderful directions to and from the hotel for each. When we arrived, we were very surprised to find champagne on ice and six large chocolate covered strawberries waiting for us in our room. This was such a nice gesture and very special to us! Our first night there, we had dinner at the hotel restaurant, The Exchange, which was very lovely and delicioius. Again, the servers were very nice and made us feel "at home". Another big highlight of our stay was our hotel bed. Our bed was one of, if not THE, most comfortable bed we had ever slept in. We described this to family members as, "literally feeling as though we melted in the bed". The bed seemed to form to our bodies as we woke up feeling very refreshed and relaxed even after spending long days at Bushkill Falls and The Crossings Outlet Stores. The hotel also has a cozy lounge that we enjoyed spending time at in the evenings which even had live entertainment one night we were there. They have a nice gift shop that we enjoyed shopping at as well. We included breakfast in our stay, which was buffet style, including an omelet and waffle station that was very delicious and filling. These are just a few highlights that made our stay and first anniversary memorable as we are very pleased with our decision to visit the Poconos and stay at the Inn at Pocono Manor!

Stayed: September 2012, traveled as a couple

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Ask Matt B about Pocono Manor Resort & Spa

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

MgmtPMI, General Manager at Pocono Manor Resort & Spa, responded to this reviewResponded September 17, 2012

Thank you for sharing your comments about your recent stay with us! I am extremely pleased to hear that your first anniversary was as special as anyone could ask for. I would like to thank you for giving us the opportunity to play a vital part in the success of such a special day. Our staff is very aware that milestones such as these cannot be re-done. Knowing that, each and every employee makes efforts far beyond what would be considered “normal” for all of our guests. It is delightful to hear that you were able to enjoy some of the things that this area has to offer. I hope you return soon to experience some things that you were not able to the first time around. In high spirits, I would like to wish you many more exultant anniversaries to come!

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We booked for three nights and liked the place so much we stayed a fourth. Rooms were clean, service was good, and there was plenty to keep us busy. There is a large outdoor water park about 15 minutes away which was very nice, but the indoor and outdoor pools at the hotel were fine too. Mike and Loretta at Manor Sports were very helpful for planning outdoor activies and I recommend you see them for all your outdoor needs. We don't play golf but drove past the courses and they seemed well cared for and I heard no complaints. Will be going back again.

Stayed: August 2012, traveled with family

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Ask Joseph Z about Pocono Manor Resort & Spa

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

MgmtPMI, General Manager at Pocono Manor Resort & Spa, responded to this reviewResponded September 5, 2012

Thank you very much for your recent review. I am pleased to hear that you were able to enjoy an extra night with us. This area has endless amounts of activities to offer. Our facilities also offer a number of different activities for all seasons. I hope you return very soon to see what we have to offer for the Fall and Winter months.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.