﻿Guest Services﻿

CANCELLATIONS:Any reservation cancelled more than 14 days prior to check in date is subject to 15% fee. Any reservation canceled within 14 days of check in date is non-refundable. This cancellation policy only applies to reservations made directly through Blue Sky Resort and not through a 3rd party booking company.

CHECK-IN:Check in time is 3 PM on your arrival date. Contact the office if you need to make arrangements.

CHECK-OUT:Check out time is 10 AM. Please observe this rule, as our housekeeping staff needs time to prepare for our next arrival.

DAMAGED / MISSING ITEMS:Blue Sky Resort has a thorough inspection policy to ensure our rental units are in good condition and that Guests will not be inadvertently billed for missing or broken items. Please assist us by reporting any missing or broken items to our office within twenty-four (24) hours so that you will not be held responsible.

FURNISHINGS AND EQUIPMENT:Units are furnished with dishes, cookware, flatware, glasses, and basic appliances. We also provide bed linens, bath towels, face towels, hand towels toilet tissue, and soap. Please be sure to pack any specialty items that you may require during your stay.

GROUPS PROHIBITED:Large gatherings are prohibited without a separate agreement. Special pricing and security deposits may be required. Please call or visit our website for additional information.

ITEMS LEFT BEHIND:Neither Blue Sky Resort nor its management can be held responsible for items left in a rental unit. Please double check your unit for personal items prior to departure. If we are asked to return items to you they will be returned C.O.D.

MAINTENANCE:All equipment in your unit should be in working order. Please report any inoperative equipment to our office at 858-756-8762. Every reasonable effort will be made to promptly repair. No refunds will be made for inoperative air conditioners, appliances or for mechanical failure.

OCCUPANCY LIMITATION: The person renting the unit must be an adult eighteen (18) years of age or older. In addition, all occupants (“Permitted Occupants”) of the rental unit must be either (1) the guests named on the registration (2) eighteen (18) years of age or older (3) direct descendants of the occupants (such as children, grandchildren or great-grandchildren), (4) direct ancestors of the occupants (such as parents or grandparents) (5) siblings of the occupants, and/or (6) a maximum of one (1) additional person for each occupant, direct descendant, direct ancestor or sibling of the occupants. If guests do not comply with this paragraph Tenant(s) and occupants will be refused entry onto the premises and Tenant(s) or occupants will not be entitled to a refund of any rent payments made. NO EXCEPTIONS.

OCCUPANCY / PARKING: Occupancy is limited to two (2) people per bedroom plus an additional two people if there is a sofa sleeper. Blue Sky Resort will not allow overcrowding of the rental unit beyond the existing bedding. No RVs, campers, trailers, or mobile homes may be parked on the premises. Parking is limited to two (2) vehicles per unit.

SMOKING:Smoking is absolutely prohibited inside of the cottages at all times. No exceptions. Guests who choose to smoke are subject to a $500.00 charge per day. Smoking is allowed in designated areas, which include the recreational area and a minimum distance of 30 feet away from any cottages.

PETS:Blue Sky Resort is a pet friendly facility. Small pets are allowed (less than 25 lbs). Guests who choose to bring a pet will be charged a one-time flat fee of $100 per pet. Pets must be under their owner's control at all times. All dogs must be kept on a leash at all times. Owners must clean up after their dogs. The office provides courtesy Pet Waste Disposal Bags for your convenience.

RESERVATIONS: Reservations can be made on the Internet 24 hours a day, by mail, telephone, or in person 7 days a week 24 hours a day with a deposit. If you are booking through a third party agency you will be unable to alter any rates at the time of check-in. All reservations are subject to the terms and conditions of those agencies and unfortunately we are unable to change those policies. If you have any questions please contact a Blue Sky Resort employee at 858-756-8762.

TAXES: All rental rates are subject to state and local taxes.

TRIP INTERRUPTION INSURANCE: Insurance is available as an option on each reservation. Please check with our office or call us at 858-756-8762 to acquire more detailed information.

Other Questions or just want to talk? Call Blue Sky Resort, Twentynine Palms, CA at 858-756-8762