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Manage your bookings

Request unsuccessful

Do you already have a MyTrain account?Log in here to manage your bookings.

Did you book your train tickets at SNCB Europe, either online, through our app or via our contact centre? With MyTrain, you can find all your booking details, such as departure times or seat numbers, very easily.

You can cancel or change your bookings online

You can print out your tickets again at any time

You can store your details and travel preferences and save time with each new booking

During the journey

On account of specific check-in procedures and stricter customs controls, Eurostar passengers need to be at Eurostar check-in at least 30 minutes before departure (at all Eurostar stations).

Thalys passengers travelling from Paris Nord (Paris) and Lille Europe (Lille) need to be at the station 20 minutes before departure, due to stricter security measures at French Thalys stations.

Furthermore, non-systematic and non-permanent security checks will be introduced in the train stations of Brussels-Midi, Antwerp-Central and Liège-Guillemins for Thalys, TGV® and ICE passengers as from July 2017. Taking into account that you may be subject to these security checks, we ask you to foresee a safe time margin and make your way to the platform sufficiently on time.

At other stations, allow yourself enough time to find your way around the station (this varies greatly from one station to another) and to catch your train with complete peace of mind. Generally, we recommend being on the platform around 5 minutes before departure of the train.

How can passengers access real-time information about international trains?

Unfortunately, trains can occasionally be delayed or even cancelled, or there may be a change of platform. So it can be useful to monitor your train in real time, either during your journey or before you depart.

We provide two tools you can use to access up-to-the-minute train information:

Railway station departures and arrivals boards

You can view the departures and arrivals boards for hundreds of railway stations across Europe directly from our website. The boards show every train departing from or arriving at the station, along with any delays or platform changes for each train – just as if you were on the station concourse.

You can activate the "Push notifications" feature on our mobile app to keep up to date with any timetable changes affecting a particular train (e.g. a delay of five minutes or more, cancellation or platform change) – regardless of whether you have booked a ticket for the train in question.

An on-board bar carriage is available to all passengers and serves a selection of hot and cold drinks, hot and cold food and a range of snacks.

Food is not served directly at your seat.

TGV Lyria:

An on-board bar carriage is available to all passengers and serves a selection of hot and cold drinks, hot and cold food and a range of snacks.

On some services, passengers can request food to be served at their seat for an additional charge.

ICE:

An on-board restaurant is available to all passengers and serves a selection of hot and cold drinks, salads, and a range of food to eat in or take back to your seat.

In 1st class: passengers can have food or drinks served at their seat (on request; an extra charge applies).

InterCity Brussels-Amsterdam: Minibar trolley service on most trains.

Izy: No on-board catering.

ÖBB Nightjet:

Minibar trolley service

Breakfast is included in sleeper cars and couchettes (not for carriage seats)

Thello: An on-board restaurant and bar are available to all passengers.

How do the security checks in place for Thalys, TGV and ICE differ from the Eurostar check-in?

Eurostar offers services to the United Kingdom, which is not part of the Schengenzone. As a result, all Eurostar passengers must always go through passport control, as does anyone leaving the Schengen zone in general (by any means of transport). Identity and security checks for Eurostar passengers take place inside a dedicated Eurostar terminal.

In contrast, Thalys, TGV® and ICE passengers are travelling inside the Schengen zone. These passengers are therefore not subject to systematic identity checks when departing from Brussels, Liège or Antwerp, but may at any time be required to undergo security checks as from July 2017, depending on the recommendations of the security services.

The Eurostar Business Premier lounges, situated inside the Eurostar terminals at the Brussels Midi/Zuid, London St Pancras and Paris Nord stations, are relaxation spaces designed by Philippe Starck.

They offer Eurostar Business Premier passengers pleasant and comfortable spaces to relax or work, and offer a Wi-Fi connection, meeting spaces, a well-stocked self-service bar and a selection of international newspapers and magazines.

At several stations served by Thalys (or in the immediate proximity), Lounge&More and Store&More spaces offer passengers pleasant comfortable relaxation and work spaces. They offer Wi-Fi connection, a meeting space, a self-service bar and a selection of international newspapers and magazines.

These Lounge&More and Store&More spaces can be used by:

members of the Thalys TheCard loyalty scheme on simple presentation of their membership card;

Who can use the NS International lounges (Amsterdam, Rotterdam and Schiphol)?Who can use the NS International lounges?

NS International lounges, situated at Amsterdam Central, Rotterdam Central and Schiphol stations are pleasant relaxing spaces, where you can relax or work whilst waiting for your train. They offer a Wi-Fi connection and meeting rooms.

These lounges can be used by:

passengers with an InterCity international 1st class ticket to or from the station concerned for the same day;

members of the Thalys TheCardSilver scheme with a Thalys Comfort 1 ticket for the same day.

Who can use the DB Lounges in the main German stations?Who can use the DB Lounges in German stations?

If you have an ICE 1st class ticket for the same day (or a 1st class ticket for an InterCity train run by Deutsche Bahn), you can use the DB Lounge at your station of departure or your station of arrival, if they have these lounges.

DB Lounges are pleasant relaxing spaces, offering a Wi-Fi connection, meeting rooms, a self-service bar offering hot and cold drinks, along with a selection of international newspapers and magazines.

How do I get to Lille Europe train station from Lille Flandres station (and vice versa)?How do I get to Lille Europe from Lille Flandres (and vice versa)?

Lille Europe and Lille Flanders are two separate, but neighbouring train stations: they are only 450 metres apart.

The easiest way to get from one station to the other is therefore on foot (it's a 10-minute walk), even if you have luggage with you: the older Lille Flanders train station is set on the ground level, while the new Lille Europe train station has lifts and escalators at each entrance.

Whether you walk via Place François Mitterrand (the promenade between the Euralille shopping centre and Lille Europe train station) or the Le Corbusier Viaduct, the raised platforms and dropped curbs mean that you won't have to navigate any obstacles with your buggies and wheeled suitcases.

In both stations, signs clearly indicate the route to the other station. Of course, you can also ask station staff. Or simpler still, you can follow the flood of regular travellers making the journey. Their large number (and their luggage) make them easy to spot!

I have an ICE ticket to Germany. Do I have to take the train selected when the booking was made, or can I take an earlier or later train?

It depends on the fare paid for the ICE ticket.

If you chose the Flexpreis fare, which is flexible, your ticket is valid on any train on your route during the period of validity stated on the ticket (one day for electronic tickets covering a distance under 100km, two days for electronic tickets with a distance over 100km, and four days for conventional paper tickets issued at railway stations).

If you opted for the Sparpreis saver fare, your ticket is only valid on board the IC or ICE train(s) selected when the ticket was purchased, the train number of which appears on your ticket. However, if you travel on a regional train for part of your journey, your Sparpreis ticket is valid on any regional train of your choice.

The validity of your ticket (as described above) is completely unaffected, whether or not you decide to reserve a seat on board one or more ICE trains.

What can I do if there is any disruption to rail travel?

European passenger rights state that where it is reasonably to be expected that the delay in arrival at the final destination will be more than 60 minutes you have the choice between the following 3 measures:

full refund of your ticket;

continuation of your journey at the earliest opportunity (via the usual route or an alternative route) under comparable transport conditions;

continuation of your journey at a later date at your convenience under comparable conditions of transport;

So please go to your point-of-sale or ticket offices at your station if you have any difficulties.

Note: if you are taking two or more connecting trains, the principle of separate transport contracts applies. In practice, this means that in a journey involving multiple rail companies, each rail company will only be liable for the part of the journey relating to them, whether you have one or more tickets.

Railteam is an association of several railway companies which aims to make travel easier for passengers using the European high-speed rail network.

Current members of Railteam are DB (Germany), SNCF (France), Eurostar UK (UK), NS International (Netherlands), ÖBB (Austria), SBB-CFF (Switzerland), and SNCB (Belgium), as well as associated members Eurostar, Thalys and TGV Lyria.

Each of these companies offers high-quality intercity rail services and operates fast, comfortable trains. And they aim to ensure the greatest possible continuity of service across the European rail network.

Therefore, should your international service be delayed, leading you to miss your connection with another international train, Railteam offers the "HOTNAT" service (Hop on the next available train). This allows you to board the next available train just by showing your existing ticket, which you do not need to change. This service is offered subject to available space on the train, and does not guarantee a seat.

Do Eurostar passengers to Lille and Calais also have to check-in at Brussels (Midi/Zuid) station?

The UK authorities require all passengers travelling on Eurostar trains to London to be checked in and go through passport control. These procedures also apply to passengers travelling to Lille or Calais, even though they will remain within the Schengen Area.

This means that anyone travelling to Lille or Calais must also check in before boarding at Brussels (Midi/Zuid) at least 30 minutes before their departure time. However, passengers for Lille and Calais check in via a dedicated Intra-Schengen terminal located on the first floor of Brussels (Midi/Zuid) station (balcony over the Galerie du Midi, Place Horta side).

From this terminal, passengers can go directly to carriage 16 or 18 (depending on train type), which only accommodates those travelling to Lille and Calais.

This check-in procedure does not apply to passengers travelling to Lille on Thalys or TGV® Brussels-France services. These travellers may go straight to the platform.

New Eurostar terminal at Brussels Midi/Zuid from 25 April 2017: what will change?

From Tuesday 25 April 2017, Eurostar passengers travelling to the United Kingdom will leave from a fully renovated departure terminal after six months of works at the Brussels Midi/Zuid train station. Access to the Eurostar terminal will once again be through the main hall of the train station (Place Horta side).

Aside from a relaxing and warm atmosphere (thanks in particular to indirect lighting and sound-reducing materials like wood), this new terminal will in particular manage passenger flows better and optimise the control procedures.

The Eurostar check-in at Brussels Midi/Zuid will now offer:

5 automatic gates at the entrance to the terminal to control and validate tickets with a fast lane reserved for Business Premier passengers, passengers with reduced mobility and Eurostar on-board staff.

4 conveyor belts and gates for luggage control and metal detection (in place of the previous two), one of which will be replaced for fast lane passengers.

5 gates for automatically scanning biometric passports to speed up identity checks by British passport control. Passengers who do not have a biometric passport will be able to present their identity card or conventional passport to the passport control staff at the normal checkpoints.

In short, this new terminal will contribute to making your journey with Eurostar even more relaxing.

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* Unless expressly stated otherwise, all fares quoted are per person/per leg (VAT included) based on an online reservation for a 2nd class return from Brussels. Please note, terms and conditions apply. Tip: As the number of seats at the lowest fares on Thalys, Eurostar, TGV® and ICE trains is limited, we recommend that you book your trip as early as possible. Most international trains allow reservations to be made from 3 to 4 months before the date of departure (or from 6 months for Eurostar and ICE).

Orders made on this website involve payment obligation. You do not have a right of withdrawal in accordance with Article VI.53 of the Code of Economic Law.