Extended characters do not display correctly

Extended characters
do not display correctly within the MailEnable web mail interface and
when messages are sent via the web mail interface.

CAUSE

1. Incorrect encoding method set
within the remote email client or web mail interface can cause problems
when the characters when displayed within the MailEnable web mail
interface.

2. Incorrect character setting within
the MailEnable web mail interface can cause messages that are sent via
the MailEnable web mail interface to not display correctly when viewed in the
remote email client.

3. The correct language
settings have not been set/added within the Internet browser can cause extended
characters to not render correctly.

4. The
correct encoding method has not been set within the remote email client. (e.g.
Outlook) can cause extended characters to not render correctly when viewed within
the MailEnable web mail interface.

RESOLUTION

1. Ensure that the remote
client (web mail interface or an email client e.g. Outlook) has set the
correct encoding method that supports the language that the message has been
created in.

2. Ensure that the web
mail options for the character setting is set to the correct encoding method for
the type of language used within the message. Set the character setting to
"UTF-8" encoding. Ensure this is set for newly created mailboxes, as it is set to
"ASCII" as default. There is a global setting that can be set within the MailEnable
Administration program under the web mail properties window, which will default
the encoding to the value set if the user has not specified the character
setting within the web mail interface options. (Once the user specifies
the character set in web mail, then it will override the setting within
the Administration program).

3. Ensure the
correct language setting has been set/added for the type of language text that is
being viewed in the browser. (i.e. web mail interface)

4. Ensure that the remote
email client sending the messages have specified the correct encoding method
within the email client.

NOTE:
Recommended setting that supports all character sets is "UTF-8"
encoding.

MORE INFORMATION

Messages sent via the old Hotmail interface will not correctly
encode the headers of the message if the Hotmail interface is not set to the
correct language within the account language settings. This is not required in
the latest version of Messenger Live mail.