Abbey Guest House York
Terms & Conditions

Reservations: A confirmed reservation constitutes a contract between us and you, the booking lead. To make a booking you must be over the age of 18. We reserve the right to cancel a booking at any time should there be a breach of these Terms & Conditions, and this may entitle us to charge you a Cancellation fee should this fall within our chargeable Cancellation period.

Should you wish to make a booking on behalf of someone else, please contact us directly prior to booking.

For stays of five or more nights we vary these terms, please contact us before booking.

Payments: Due to the current uncertainty as a result of the Covid-19 Pandemic, a deposit is not required for bookings made from 23rd March 2020. We will just require your credit card details to secure your booking with us.

Cancellations: Due to the current uncertainty as a result of the Covid-19 Pandemic, cancellations for bookings can be made up to 24 hours prior to your arrival without incurring any additional charges. For bookings where a deposit has already been paid, we are offering a credit voucher to the value of the deposit against a future stay at the guest house.

Cancellations made within 24 hours will be charged a £30.00 administration fee.

Check in: Check in is by arrangement between 10:30 & 19:00. You must specify an arrival time on booking and you must advise us should this change. Guest rooms are usually ready by 14:00.

Check out: 10:00 on the morning of your departure.

Groups: We do not accept bookings for groups of more than Six people, including those who book separately. We do not accept bookings from Stag or Hen parties or individuals attending these events.

Children: We aim for a relaxed, adult environment; all guests must be over 18.

Damage: Please report any breakages or damages as soon as they occur. We do not usually charge for minor breakages but we reserve the right to charge for any significant cleaning, repair or replacement costs.

Liability: We do not accept liability for any damage, loss or injury to any member of your party, or vehicle or possessions, unless proven to be caused by a negligent act by ourselves, employees or contractors during the course of their employment.