CSV - How is Shipping Cost Displayed in CSV Channels?

Tradebox reads orders from files that present one item per line, using the Channel Order Number to identify where the lines for each order start and end. This means that for multi-line orders, Tradebox can read shipping in two different ways. If a customer orders two items from you which would respectively attract shipping of £14.99 and £4.99, your order file may display the shipping as the total amount of £19.98, or it may show the individual shipping amounts per item.

The New Sales Channel Wizard lets you choose how shipping will be interpreted by Tradebox, either with the total shipping as duplicated cost across lines or with the individual cost per line.

Note: a previous version of this guide indicated that only the first item line carriage field was read if the Duplicated Cost method is selected and that subsequent lines may be left blank. This information was incorrect and blank fields for carriage are not supported.

This setting can be amended on an existing channel via Channels > Edit > Import File tab> Total Shipping Cost drop-down in the upper left.

Order Number

Billing Name

SKU

Product Description

Price

Carriage Amount

2500

J Smith

Mon001

19 inch monitor

99.99

19.98

2500

J Smith

Key001

USB Keyboard

19.99

19.98

Example 1The total shipping cost is repeated on each line. Setting: Duplicated Cost Across Lines

Order Number

Billing Name

SKU

Product Description

Price

Carriage Amount

2500

J Smith

Mon001

19 inch monitor

99.99

14.99

2500

J Smith

Key001

USB Keyboard

19.99

4.99

Example 2 The total shipping cost is the total of all order lines. Setting: Individual Cost Per Line