About Us

Jolt Consulting Group is a provider of transformational business and technology services for organizations in the service management ecosystem. We enable organizations to better connect with their customers through comprehensive business analysis, effective management of change, and selection and deployment of enabling technologies.

Careers

Jolt Consulting Group is a quickly growing business and technology consulting firm, providing both advisory and execution services to firms in the service management ecosystem. We are looking for top-notch individuals who share our passion for service and are seeking outstanding individuals across a variety of disciplines that understand service management, all of which help our clients achieve Service Excellence. Below is a sampling of the careers we have available. We encourage you to submit your credentials, including cover letter, to info@joltconsultinggroup.com.

Current Open Positions

Description

Jolt Consulting Group is currently seeking Salesforce consultants to join our team to support our implementation practice. The consultant will work with our clients to understand their business challenges and design and implement solutions based upon the Salesforce platform.

You will be part of the Jolt team that is 100% laser focused on providing expertise to service organizations and with 160+ engagements, we are the experts in the service ecosystem.

This individual will develop and maintain strong relationships with service companies and the successful candidate must have a passion for helping clients find creative ways to more effectively run their services businesses. This role provides an exciting opportunity to make a significant impact on our growing firm.

Profile

An individual that desires excellence in all that they do.

Customer centric with a focus on over-delivering and ensuring our client’s success.

Builds creditability by demonstrating expertise and following through on commitments.

Demonstrates high levels of attention to detail, preparedness, organization skills and tenacity.

Deep understanding of Salesforce administration and 3+ years of Salesforce administration is a must.

Salesforce configuration, installation and setup of standard and custom objects.

Service Cloud and Field Service Lightning certifications NOT required but a plus.

Expertise with process builder is a must.

Service industry experience NOT required but a plus. An ideal candidate will possess experience having worked with service organizations and understands service operations (e.g., case management, schedule/dispatch, technician mobility, inventory, etc.)

Participate in client requirements / discovery meetings to identify and document client requirements in order to develop creative solutions using best practices and Salesforce products.

Configure Salesforce products to meet client’s requirements.

Provide end user training and documentation during implementations.

Ability to juggle multiple projects and deliverables at once while keeping to deadlines is a must.

A team player committed to company success and works closely with internal team members to deliver Jolt products and services with prospects and customers.

Strong self-motivation and ability to work independently in an unstructured environment.

Bachelor degree required.

Travel as necessary required.

Albany, NY or Boston, MA area based individuals preferred. Other geographies will be considered.

Description

Jolt Consulting Group is currently seeking an entrepreneurial and progressive leader for our Account Executive role. This individual will identify, develop and maintain strong relationships with key customers in the service industry and a key partner, Salesforce, to drive revenue across the company. This individual must have a passion for helping clients find creative ways to more effectively run their service businesses. This role provides an exciting opportunity to make a significant impact on our growing organization.

Profile:

An individual that desires excellence in all that they do.

Customer centric with a focus on over-delivering and ensuring our client’s success.

Actively listens and asks questions to quickly learn and understand client pain points in order to fit consulting solutions around those specific needs.

Develop and maintain strong, trusted and mutually beneficial relationships with clients and key partners including Salesforce representatives and the Salesforce community.

Builds creditability by demonstrating expertise and following through on commitments.

Strong written and verbal communication skills, public speaking, and presentation skills with the ability to communicate effectively across all levels of the organization including C-suite.

Strong self-motivation and ability to work independently in an unstructured environment and developing solutions for situations with “gray area”.

Prepares and communicates client facing content including presentations and proposals.

Strong networking and lead generation ability.

A team player committed to company success and works closely with internal team members to effectively position Company products and services with prospects and customers.

Proactively seeks opportunities to improve company success.

Demonstrates high levels of attention to detail, preparedness, organization skills and tenacity.

Manage all phases of the sales cycle including lead generation, proposal development, scope construction, client presentations and close.

Accurately forecast, meet and exceed revenue quotas and bookings.

Bachelor degree required.

Travel as necessary required.

Experience selling to senior management and executives in the Customer Service and Field Service industry preferred but not required.

Existing working relationships with Salesforce.com Sales Teams preferred but not required.

Knowledge of Salesforce.com and the broader Salesforce ecosystem preferred but not required.

Albany, NY or Boston, MA area based individuals preferred. Other geographies will be considered.