Re: List of Favorites on Home Page

If none of those show up, right click in an empty portion of the line that has the yellow star, home icon, etc. Click on Menu Bar and they should be restored.

Alternate method, click on Tools/Toolbars and choose Menu Bar.

Comcast employees must be authorized to post in the forum in an official capacity. Employees posting here have their names in red and are designated as employees. Names not in red are customers.

This is done to protect customers and for assurance that they are dealing with a Comcast employee.Non-Authorized Employees are allowed to post but cannot state they are employees nor can they allude to being employees.

Re: List of Favorites on Home Page

I log on to comcast.net...... Internet Explor 8, and until a couple of days ago when I logged on, automatically the List of Favorites appeared. Now they dont.

Are you not seeing any of the text as shown above for Favorites, the Favorites bar, etc? OR the bar above it that has File, Edit, View Favorites, Tools, Help?

Right click on the gray area, then click on the words menu bar. A check mark should now appear infront of those words when click on a gray area again. Do not uncheck it.

Please tell us what you do see below the address bar ( where you enter a website address)

Need Email Help? Please post the following information in your post.Do you use XfinityConnect? The Full or Lite version?Do you use an email client? Which one? (Eg; Windows Live mail, Outlook, a smartphone etc.)Which browser/version do you use? And- have you cleared your browser cache?Which operating system? XP, Vista, Windows 7, Mac OS XDetails of the problem you are having.

Re: List of Favorites on Home Page

Thank you for your help, you are a genius.... After countless useless calls to Comcast, you are the one/s who solved the problem. When I log on to the Internet Explorer, my list of Favorites automatially come up. Thank you again..

Re: List of Favorites on Home Page

Something updated and now my home screen looks totally different and my Favorites are gone and this is very distressing - please help me put it back like it was and not loose my Favorites. Thanks! Gayle

Re: List of Favorites on Home Page

babysox wrote:

Something updated and now my home screen looks totally different and my Favorites are gone and this is very distressing - please help me put it back like it was and not loose my Favorites. Thanks! Gayle

You didn't tell us which browser you are using? Interent Explorer, Firefox, Chrome? Or which homepage? (www.comcast.net???)

Did you read the posts above yours?

Need Email Help? Please post the following information in your post.Do you use XfinityConnect? The Full or Lite version?Do you use an email client? Which one? (Eg; Windows Live mail, Outlook, a smartphone etc.)Which browser/version do you use? And- have you cleared your browser cache?Which operating system? XP, Vista, Windows 7, Mac OS XDetails of the problem you are having.

Re: List of Favorites on Home Page

John

Which browser, and which version of that browser are you using? Internet Explorer? Try right clicking on a a blank area of the 'gray' area at the top of the window. You should see Favorites bar in the list. Check it.

Need Email Help? Please post the following information in your post.Do you use XfinityConnect? The Full or Lite version?Do you use an email client? Which one? (Eg; Windows Live mail, Outlook, a smartphone etc.)Which browser/version do you use? And- have you cleared your browser cache?Which operating system? XP, Vista, Windows 7, Mac OS XDetails of the problem you are having.

Re: List of Favorites on Home Page

I got my favorites bar back!! I clicked on the Tools option in the top right area of my screen. Then I clicked on Explorer bars and then Favorites. And now my Favorites Bar is back on the left side of my screen!! I'm so happy! babysox

Re: List of Favorites on Home Page

I have lost my tool bar and my favorites options......What do I do to restore tese items..........Also everytime I log in the format seems to change and too many things have been adjusted from Comcast.

Re: List of Favorites on Home Page

pattipat4 wrote:

I have lost my tool bar and my favorites options......What do I do to restore tese items..........Also everytime I log in the format seems to change and too many things have been adjusted from Comcast.

Pat Craft

Do you have the little yellow star on the far left side? If you do click it. If not, right click on a blank area at the top of Internet Explorer and click on Menu bar.

RE; The format: You will need to explain in detail what your problems are with the format? By format, do you mean the Comcast homepage? What has been adjusted by Comcast?

Need Email Help? Please post the following information in your post.Do you use XfinityConnect? The Full or Lite version?Do you use an email client? Which one? (Eg; Windows Live mail, Outlook, a smartphone etc.)Which browser/version do you use? And- have you cleared your browser cache?Which operating system? XP, Vista, Windows 7, Mac OS XDetails of the problem you are having.

Re: List of Favorites on Home Page

Gregbrady wrote:

Unable to find my fovorites...was able to do so until today? What happened????? NEED THEM NOW!!

What favorites where and when was the last time you accessed them? We're not sitting at your computer so it's a little hard to understand what you're asking unless you can be specific. Are you talking about Favorites in your IE browser or elsewhere?

***** ***** ***** ***** *****These are public Help and Support forums. As such, any personal information such as full name, address, telephone number, account number or email address can be viewed by anyone on the internet. Keep your identity safe and post only information related to your problem.

Official Comcast Employees names are in Red. "Experts" are customers who volunteer their time in the Help forums. Only Official Comcast Employees have access to your account information.

Re: List of Favorites on Home Page

Place your cursor at the end of your address bar OR an empty spot just above the address bar. RIGHT click.

Check Menu bar. If you don't have the Command bar, check it also.

OR

If you have Tools under the address bar click Tools/Toolbars and choose Menu Bar. This is tools on the Command bar.

Comcast employees must be authorized to post in the forum in an official capacity. Employees posting here have their names in red and are designated as employees. Names not in red are customers.

This is done to protect customers and for assurance that they are dealing with a Comcast employee.Non-Authorized Employees are allowed to post but cannot state they are employees nor can they allude to being employees.

Do you have the little yellow star on the far left side? If you do click it. If not, right click on a blank area at the top of Internet Explorer and click on Menu bar.

Need Email Help? Please post the following information in your post.Do you use XfinityConnect? The Full or Lite version?Do you use an email client? Which one? (Eg; Windows Live mail, Outlook, a smartphone etc.)Which browser/version do you use? And- have you cleared your browser cache?Which operating system? XP, Vista, Windows 7, Mac OS XDetails of the problem you are having.

Re: List of Favorites on Home Page

Comcast employees must be authorized to post in the forum in an official capacity. Employees posting here have their names in red and are designated as employees. Names not in red are customers.

This is done to protect customers and for assurance that they are dealing with a Comcast employee.Non-Authorized Employees are allowed to post but cannot state they are employees nor can they allude to being employees.

Re: List of Favorites on Home Page

gb, when you say you lost your favorites do you mean the icon for Favorites or the word Favorites is not showing? If this is the case and you use Internet Explorer it is very easy to get it back.

Scroll up this page. See my previous post (message #26) for instructions on how to get it back.

Comcast employees must be authorized to post in the forum in an official capacity. Employees posting here have their names in red and are designated as employees. Names not in red are customers.

This is done to protect customers and for assurance that they are dealing with a Comcast employee.Non-Authorized Employees are allowed to post but cannot state they are employees nor can they allude to being employees.