After soliciting and receiving feedback from customers, Best Buy is making changes to its online and multi-channel loyalty program. The changes include dropping the $9.99 annual membership for joining the Best Buy Reward Zone program.

After soliciting and receiving feedback from customers, Best Buy is making changes to its online and multi-channel loyalty program. The changes include dropping the $9.99 annual membership for joining the Best Buy Reward Zone program.

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Out of the Top 100 Internet retailers, L.L. Bean and Amazon provided the highest overall customer satisfaction during the 2013 holidays, according to ForeSee. For web site satisfaction, Amazon ranks first, while Basspro.com and CrateandBarrel.com improved the most.

Out of the Top 100 Internet retailers, L.L. Bean and Amazon provided the highest overall customer satisfaction during the 2013 holidays, according to ForeSee. For web site satisfaction, Amazon ranks first, while Basspro.com and CrateandBarrel.com improved the most.