Lead Times/Shipping: We stock much of these products at a 75% completion level on the shelf to help keep responsive to our customer’s needs for fast delivery. Normally we ship in a 2-6 week timeframe, we will provide a more exact timeframe for shipment at time of request. We typically use Fed-Ex but can use UPS as requested and can ship on your account# as desired.

Warranty: We provide a 6-month warranty on all of our products. We reserve the right to waive the repair fee for repairs that fall outside of that window for our good loyal customers. Out-of-warranty repairs have the warranty renewed automatically.

Payment: initially, due at time of order. We take credit cards, and checks, and can extend credit for net 30 once after an initial order has been made.

Contacts: For any technical assistance feel free to email text or call me. I have been doing this type of work for 30 years and am blessed with a passion and love for it. I am happy to accommodate special mods or new design requests so don’t hesitate to ask. I enjoy talking to surgeons or accompanying you in surgery if needed.

For customer service, talk to April, she is very capable and will coordinate the logistics of your transactions with us as required.

Henry Fletcher, CEO

Cell/Text: 916-548-8030 Email: This email address is being protected from spambots. You need JavaScript enabled to view it.

April-Customer service Manager Customer service

800-709-4127 email: This email address is being protected from spambots. You need JavaScript enabled to view it. fax: 530-672-8540

*Please note that due to customer requests, Orthogroup broach handles for Smith and Nephew have a new male feature at the distal end of the handle that serves as an anti-rotation keying device for improved broach rotational stability. Your broach set must be modified with the mating female slot feature in order to fit our handles. We can turn your broach set around in under a week in most cases, and can accommodate special timing requests, loaner sets, etc. on a case-by case basis.