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The PolyU Tourist Satisfaction Index has shown its theoretical robustness over time, which is in part evidenced by the stability of the tourist satisfaction index both at the market and the sectoral levels for the past four years. Specifically, the Americas scores the highest tourist satisfaction index, followed by Australia, New Zealand and Pacific, Europe, Africa and Middle East, South and Southeast Asia, Mainland China, Taiwan and Macau, and Japan and Korea. As for the sectoral level, transportation scores the highest, roughly followed by attraction, immigration, retail shop, hotel and restaurant. This stability implies significant implications to the tourism industry and individual service suppliers. That is, service suppliers can self-evaluate their service performance from time to time by benchmarking the corresponding satisfaction index that we provide for each service sector in the industry.

Adding the tourism service quality index to the existing framework of PolyU Tourist Satisfaction Index helps evaluate service performance in a comprehensive manner. This is not surprising to both academics and industry practitioners that customer satisfaction, in general, builds upon service quality. Since customer satisfaction can be affected not only by service quality as the fundamental factor but also by many others, a deviation between the two indices helps us to detect wherever service performance fails to boost tourist satisfaction. Yet the Hong Kong government and tourism authorities still have a key role to play in enhancing tourist satisfaction by some sort of institutional arrangement such as the Quality Tourism Scheme.

PolyU Tourist Satisfaction Index (PolyU TSI) along with its framework has been adopted by Macau since 2009. The year 2012 marked the milestone for PolyU TSI as it was adopted by China's Guangdong Province collaborating with Sun Yat-sen University to measure tourist satisfaction in its three major city destinations (Guangzhou, Shenzhen and Zhuhai) and twenty more cities in this year.