Customer Testimonials

Comments and feedback from existing customers

"Your technician kindly pointed out everything that was wrong with the bike. You could have quite easily carried out the repairs and stung me for quite a bit of money and I really would have been none the wiser. Thank you so much for your thoroughness and honesty."

"I must say that I am impressed with the amount of information about my bike that you gave me when I collected it yesterday. I've never had so much useful information written down before from a bike shop. Thanks. And the bike feels lovely."

"I had a dutch handle bar conversion done at Jake's, talk about the ultimate professional, spot on with the appointment times and a top job carried out with the utmost efficiency, I would recommend Jake's without any hesitation whatsoever. 10/10"

"I (along with two friends) recently attended two maintenance classes at Jake's Bikes. Jake is very friendly, patient and is an excellent teacher. He even gave us evening slots to fit around our work commitments. I commute by bike to and from work every day and now I feel confident enough to remove, replace and maintain the headset, bottom bracket, brakes and gears. During the maintenance classes, whenever Jake found something on my bike that wasn't working as it should, he would always try to fix it (and show me exactly how to ... READ MORE

"Thanks so much for the two hour tuition you gave myself and my wife with regards some simple bike maitanence. It was great and we both feel confident to undertake some simple things but to also be aware of when things may need professional help. Have already recommended yourself to my friends who also ride."

"You serviced my bike today. I was just so amazed riding it back home, it felt as if it had been turbocharged. It just feels so good ride it, as good as new. Sorry for gushing, but thanks ever so much for the transformation. I'll very definitely be using you people in future."

"Just wanted to say how pleased I've been with the customer service at Jake's bikes - I bought a bike a few months ago and my girlfriend bought one today. Both times Yael talked us through the options amazingly well and gave us so much useful information. I will recommend Jake's to anyone who wants to buy a second hand bike in Bristol - best customer service in the city!"

"I LOVE MY BIKE! It's great, thanks so much. It's very comfortable and perfect for what I needed it for which is cycling around Bristol. It's also been good with a big trailer of stuff and for some longer bike rides. It's sturdy for carrying the shopping home... it's also good for cycling to work and around to home visits etc. in my normal clothes."

"The tuition yesterday left me with the confidence that I'll be able to tackle all routine maintenance by myself. I really enjoyed the ride home with crisper gears and better brakes - that I had help to do myself. Thanks again!"

"Just a quick word to say many thanks to Jake and Yael for turning the end of our trip into something more memorable!! The wheel is great... Thanks again, and good luck with your very interesting venture to get more of us cycling."

"This is brilliant, well done [on being nominated for a Bikebiz Award] Jake's Bikes! You are great, I so enjoyed coming to your tuition sessions and then your workshop on Thursday evenings for months while I did up my bike. You were so helpful and almost as interested as I was in my little project! Thanks so much and you deserve to win - good luck!"

"Just how a bicycle shop should be - lots of great advice, a good range of products. They have just fitted a rack and some superb pannier bags to my commuting bike. The whole process was a pleasure - from help in picking the right equipment through to leaving the bike with them for collection later with all the products fitted. Brilliant, friendly and honest bike advice right in the centre of Bristol."

"Just wanted to thank you for doing a really good job with my bike yesterday. I could really tell the difference when I cycled it home, it feels so much smoother and easier to ride and my new knowledge of the gear workings is a big help!!"

"I bought this bike to use around the brecon beacons. Excellent machine. Fantastic value for money. Quality 531 frame and components for a fantastic price. Would certainly recommend buying from Jakes bikes"

"Jake is a genuine individual who wants to help you spend as little as possible on repairs of your bike [ed: no wonder I'm not making any money!!! - jake], helps you to undertake basic repair yourself, engages with you on a personal level and is most importantly the most switched on bike mechanic ever. I met Jake after knocking the quick release on my rear wheel causing a lot of damage when the wheel came off and the bike hit the deck. Thinking it would cost a bomb i contemplated buying a new bike until Jake quoted me a ... READ MORE

"Jake's Bikes is an amazing store, the best bicycle shop I have ever been in by a long way. I recommend anyone who wants a bike to see what Jake's Bikes has to offer. The staff are friendly, honest and open. I felt I could talk about what I wanted without a barrage of sales pitches. Discussion with Jake allowed me to narrow down how to acquire what I was after: A fast, reliable, second-hand tourer, within a budget of £500. Basically I wanted a bike for life; a long term investment that would keep on repaying me every time ... READ MORE

"I'm getting way less pain in the shoulders and neck, the handlebars you fitted are great... The seat is also bonzer and has almost completely put a stop to Dead Rear Syndrome. In all, I think you have done a *great* job and I wanted to say thank you. I know that if you hadn't modified the bike for me, I would never have been able to ride it again."

"When Jake and I started off discussing what I needed for my ideal bike, I wanted a high-quality but tatty usable bike, with all the best bits from Danish designs for everyday transport, and the gears and brakes from the mountain-bike world. Little did I expect that Jake would find me a second hand but unused frame with perfect geometry for me (long legs and chronic neck pain). Jake haggled the price down for me and began to build my perfect bike. After finding such a beautiful frame, it seemed churlish to have tatty mudguards and wheels, so Jake built ... READ MORE

"My second-hand bike was sourced and adapted by Jake to suit my cycling style and needs in Bristol, and it's been great ever since I got it a year and a half ago. He adapted the gears so that even I can get up the hills of Bristol and added the vital basket and bell that I really wanted. Jake still provides all the routine maintenance on my bike and has been great."