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The Avid VENUE S6L control surface components have a one year Avid Advantage ExpertPlus contract rolled into their price. It is not optional. At the end of the one year period a customer may choose to renew the Avid Advantage ExpertPlus contract (or at any time beforehand) for additional years. The renewal for the Stage 64 (Empty) is conducted by purchasing this plan.

Avid Advantage ExpertPlus Includes:

Unlimited Web Support: Users can set up a Web Portal account which allows them to submit Cases directly to Avid CS

Response time for ExpertPlus is 4 hours

Full Case history is visible in the account

Priority Critical Phone: For critical support issues (where a 4-hour turnaround of the Web Case is not quick enough) there is 24/7 toll-free phone access

Technical support specialists are staffed to take these calls around the clock

Advance Hardware Exchange: In the event of hardware failure individual modules will be Advance Exchanged at no additional cost to the owner

Replacement parts will ship from Avid the next business day

Software Upgrades: Software upgrades for the system will be provided to Advantage customers at no charge

For Pro Tools upgrades, a Pro Tools contract must be purchased separately