The BDS keeps the vials frozen for five (5) days, inclusive of the shipping day.

A BDS expiration date is printed at the top of the packing slip enclosed with every shipment.

The BDS MUST be returned to BioGenetics within ten (10) days from the shipping/delivery date to avoid a daily rental charge of $35.00 per day.

BILLING and CREDIT POLICY

Terms: Full payment with order request and confirmation.

Fees are subject to change without prior notice.

Shipping/Delivery Fees: Fees will vary for deliveries outside the U.S.A.

BioGenetics cannot accept or issue a credit for the return of unused Donor vial(s).
BioGenetics will accept Donor vial(s) on behalf of a Client/Recipient and place them into storage for use by the Client/Recipient of origin.
Specific documents must be completed and submitted prior to the return and acceptance of Donor vial(s) for storage on behalf of Client/Recipient of origin.

Return shipment fee will apply. No Storage fee for first twelve (12) months.

Consideration for Credit may be issued for Donor vial(s) with indices that fall below the guarantees/standards set forth in the “Medical Provider Service Agreement For CryoBanked Donor Sperm" for the use of Cryporeserved Donor Sperm in Assisted Reproduction Technology.

Physician/Medical Facility MUST notify BioGenetics within five (5) business days of the receipt of the shipment and within twenty-four (24) hours of thawing the Donor vial(s) to qualify for credit eligibility.
This notification MUST be followed up using one of BioGenetics Product Complaint Report Form.
For Donor vial(s) that are held beyond the five (5) day period, please refer to Section Cunder“Warranties” in the Medical Provider Service Agreement For CryoBanked Donor Sperm, for specific directives regarding credit policies.