Frequently Asked Questions

RESERVATION INFORMATION

What are your rates?

Our rates vary depending on the cabin, season, day of the week, and number of guests. You can find the rates for all 7 of our vacation rentals on our Rates page. We also offer a variety of discounts and special offers throughout the year.

How do I make a reservation?

Choose which cabin you would like to stay at (check our compare cabins page for an overview of each home).

Book online through our reservations form, or call our office between 9am and 5pm, Monday-Friday to make your reservation.

How do I pay?

We require a 50% deposit at the time of booking, and the balance is due 30 days prior to the arrival date (or in full if the arrival date is within 30 days). We accept Visa, Mastercard, and Discover. We can also accept personal checks for reservations made at least 45 days in advance.

Do you require a cleaning or damage deposit?

No, in lieu of a deposit, we require guests to agree to/sign a Rental Agreement outlining our policies. Cleaning is included in the nightly rate, with the exception of a $25 cleaning fee for single night stays.

What if I’m not sure how many people will be in my group?

It is not unusual for groups to change their headcount prior to their stay. You can book your stay based on your estimated group size and adjust that number closer to the date of your stay. We cannot offer refunds after your stay, so please let us know of any changes to your guest count at least 48 hours prior to your arrival.

How do I get the directions to my cabin?

Our cabins are all private homes located though out the community of Ashford, WA. There is no front desk or formal check-in process, so we will send directions and a keycode for your cabin. Check our locations page for exact addresses and driving directions.

What are your Check-In/Check-Out times?

Check-In is anytime after 4pm and Check-Out is by 11am. We offer an Early Check-In and Late Check-Out option at most of our cabins, when available (excluding our largest homes, The Dancing Bear Lodge and Lazy Bears Creekside Cabin), for an additional fee of $50 each. Early Check-In allows you to arrive at 1pm, and Late Check-Out extends your checkout time to 2pm.

What if I need to cancel my stay?

If you need to cancel your reservation, 30-days cancellation notice is required for a full refund, minus a 10% cancellation fee off the reservation total. This helps us cover the credit card transaction fees and bookkeeping costs. There are no refunds for cancellations within 30 days of a reservation, but we’ll make every effort to rebook the nights. If we can rebook the dates we will gladly refund the reservation, but to cover our administrative costs the 10% cancellation fee still applies. We realize that unforeseen circumstances can arise, but the financial impact for us is huge when we get a last minute cancellation. Most of our bookings are made far in advance, and rebooking dates only a month or less away is challenging (often those dates never rebook), so we ask that you please make certain that your dates are firm before booking your stay.

What if I need to change dates?

Changing dates is considered a cancellation. This is because booked dates are removed from our availability calendars and all inquiries are turned away and referred to other accommodations. On a case-by-case basis, however, if the date change has a minimal impact on our calendar, we may be able to accommodate the change for a small administrative fee.

CABIN INFORMATION

Where are your cabins located?

Our cabins are located throughout the community of Ashford, near the SW entrance to Mt. Rainier National Park, WA. This is the only entrance open year round and the gateway to the Jackson Visitor Center at Paradise.

Getting to our vacation rentals near Mt. Rainier is easy, and the roads are well-maintained ensuring access to our cabins year-round. They are approximately:

2 hours from Seattle

1.75 hours from SeaTac International Airport

45 minutes from Tacoma

2.5 hours from Portland

We will provide directions to the cabin you’ve reserved after receiving your signed rental agreement. GPS is unreliable in the area, so please bring the directions.

What items do you provide at the cabins?

KITCHEN: We supply all of the dishware, pots and pans, gadgets, and utensils you will need to prepare and serve meals, including a blender and hand mixer. We do not have crockpots. We also provide cooking oil, a spice rack, Starbucks coffee, assorted teas, hot chocolate, and popcorn. Each cabin has a Belgian Waffle maker, waffle mix, and syrup. We suggest you bring your favorite waffle toppings for a special breakfast treat.

ENTERTAINMENT: All cabins have board games, videos and DVDs, a selection of books, and a CD player. You can rent additional movies at the Ashford Valley Grocery or bring your own favorites. Some cabins also have an XBox with games, iPod dock, pool table, horseshoes, croquet, and other outdoor games.

KID/BABY ITEMS: Our 6 family-friendly cabins have a selection of children’s toys, games, kids’ movies, and plastic dishware. We can also provide a high chair and travel crib upon request.

DOG ITEMS: At our 4 dog-friendly cabins, we have a “doggie basket” with treats, dog tags with the cabin address and phone number, dog towels, and plastic baggies. We also provide a large dog crate, washable dog bed, and food & water bowls.

FIREWOOD: We supply firewood for our cabins with indoor wood burning stoves or fireplaces. If you would like to enjoy the outdoor fire pit at any of our cabins, you’ll need to bring some firewood, which can be purchased in Ashford. The fire pit can be used even during “burn ban” periods.

MEALS: Our kitchens are fully stocked for meal preparation, including cooking oil and spices (see complete list above). You will need to bring food and beverages, including condiments, and storage items such as Ziploc bags and Tupperware containers for leftover food.

ALCOHOL: There is no liquor store in the area, but the Ashford Valley Grocery (a gas station/convenience store on your right just after entering Ashford) sells beer and a small selection of wines.

TOILETRIES: You will need to provide all of your toiletries including toothpaste, toothbrush, soap, shampoo, feminine products, etc. All cabins have hand soap and hair dryers.

HOT TUB TOWELS: Please bring your own towels for the hot tub, as we ask that you do not take the cabin’s bath towels outdoors. You may want to bring your bathrobe and slip-on shoes for walking to and from the hot&