Blue Spares COVID-19 Update

17th March 2020

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Blue Spares COVID-19 Update

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We wanted to update you on steps we are taking to keep our team members and business partners safe, whilst continuing to support our customers.

Firstly, we can confirm that our parts operation remains focused on delivering first class customer service. Our parts stock holding is extremely strong meaning availability is as good as ever, for now our supply partner routes are open and we continue to be replenished with stock on a daily and weekly basis.

We are working hard with our parts delivery partners and new measures are now in force to help keep us safe. Our main delivery partner DX have introduced the following revised delivery procedure:

If the recipient customer refuses to sign for a delivery on the hand-held device, the DX driver will enter their name and enter CV (Coronavirus) in the signature field

Our customers still have the opportunity at delivery point to confirm any damage or missing parcel.

The CV signature will be classed as a successful delivery

In terms of keeping our people safe we have taken a sensible approach, we have educated our teams on best practice around hygiene steps and we have taken a decision to have some of our team work from home.

We will continue to monitor the situation daily and act accordingly, but for now, please rest assured we continue to operate and are here to support our customers.

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