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Is ground coffee a must these days?

With so many trendy coffee bars in town - do we think that ground coffee is a must these days? Should we be trying to 'keep up' offering guests Flat Whites and the like? Recently continental guests have asked for hot chocolate in the morning. How far should we go to delight our guests on the hot beverage side of things? What's the norm these days?

Comments

We have a small bar with drinks, expresso machine, kettle for hot water with tea bags..I've made it as a "selfservice bar". Guest grabs the drink, coffee, tea,.. writes it on the list what he took and at the check-out i put it on the invoice. :)

Supplying coffee is entirely up to the host - whether they do or don't is their prerogative. To start rating coffee is ridiculous as it is highly subjective! If a guest makes a coffee or chooses a coffee they don't then enjoy, why does the 'host' get penalised? We give 3 choices of coffee (including ground) in our basic rooms, but in many cases guests don't know how to use the ground coffee & plunger. We have a Nespresso coffee maker in the luxury rooms. But ideally we want guests to go into town, support the local cafes, and leave it to the coffee experts to provide the right coffee.

Yes, we provide Ground Coffee and it is greatly appreciated by most Guests.

We bought a "Isomat" Coffee machine which works for years and years. We do no longer use the attached "Foamer, Steaming nozzle" as it is too slow. We bought a "Nespresso" Foamer ( To make the milk foam) which is fast and convenient and can be bought separately for R 1000.00 at an Espresso shop...

It is much more personal making an individual Cappuccino than having a big pot of Filter Coffee which ends up being wasted.

My business has been open 10 years, from the beginning we put French Presseson the hospitality trays in each bed room in the bedrooms, we have our coffee packed (Coffee Care of Skipton) in sealed sachets with the right amount of coffee for each cafeteria.

Both Caffinated and decaffinated, personally I won't use Nespresso due to to recycling issues. For Breakfast we do also offer Hot Chocolate and like other contributers use a Hot milk machine

We have Dometic silent fridges in the bedrooms which also doubles as a mini bar but keeps Mild at the correct temperature.

At the end of the day it comes down to cost as well as service and it is nti an essential requirement from Visit England in the UK

We cannot do this due to so many cut price hotels locally who are much higher up the lists because they take more booking despite having worse review scores too ! which forces us to put our prices down

Booking.com allowing guest to rate coffee is a joke we are not coffee shops, will they be allowing guest to rate toilet paper next?? Budget style accommodation can only work on the money they receive from guest -15% but some still expect 5* everything.

Is quality coffee necessary - don't know but I do think quality coffee is appreciated by guests. I used to use good quality ground coffee which I ground myself - bean to cup and used a pour over. However, there was always waste at the end of breakfast (what I consider to be good may not be good to another guest) so I decided to invest in Nespresso Machines for breakfast and although per cup it is more expensive there is absolutely no waste - so you have to weigh both up against each other. Guests really enjoy their coffee in the morning especially our overseas visitors. I have also installed the Nespresso Machines in our guest bedrooms. We still have the kettle and instant selections including the instant coffee and I would say that the instant is still what guests in bedrooms seem to go for. Perhaps they are scared of using the machines I don't know. I don't put hot chocolate into rooms but guests can have this at breakfast -it is more popular with our overseas visitors.

Couldn't agree more with Dave It would seem that Booking.Com have lost the Plot and in trying to be all things to all men and experts in everything except the Accommodation Market. If they focussed more on that and not being 'failed caterers etc' we might not need this platform

We offer self catering apartments & have coffee machines in the apartments. To be honest these are more trouble than what they are worth. Currently have three in the office for repairs, mainly due to the guests buying the incorrect pods. We will be replacing with coffee plungers.

Of course ground coffee is a must - to me and most of the people plus guests I do know. BUT rating it´s taste is an absolute waste of time because expectations, taste and knowledge is on 1 Mill. different levels. One day for example we had a guest complaining that it took (for his expectation and knowledge) our super-professional coffee-machine too long to produce his Espresso. He was completely clueless that this machine first grinds the needed portion of beans for his beverage-choice and then brews ! Brewing means not "shooting" lukewarm-water through some beans ...

So for us that means just try to offer (as you would also do with tea coming in the choice of black, green, roibos, fruit, herbal ... with or without milk etc etc) different choices - instant sachets AND ground-coffee.

I always have a welcome pack free of charge of sachet coffees, teas, sugar, packet of ground coffee for the coffee maker. Bread, butter, milk, boiled sweets & fresh fruits. I feel good to welcome my guests with these offers as they arrived and on special occasion a bottle of wine or bubbly. Whether they appreciate it or not , I feel great & contented. Genies Boutique Apartments

I always have a welcome pack free of charge of sachet coffees, teas, sugar, packet of ground coffee for the coffee maker. Bread, butter, milk, boiled sweets & fresh fruits. I feel good to welcome my guests with these offers as they arrived and on special occasion a bottle of wine or bubbly. Whether they appreciate it or not , I feel great & contented. Genies Boutique Apartments

We dont drink instant coffee ourselves at home, so we don’t like to serve it to our guests in our B&B. We offer freshly made coffees, leaf teas and cold pressed juice for breakfast beverage options. In the room we provide coffee satchets, tea bags/ herbal teabags and hot chocolate sachets as we don’t have room service. However if a guest particularly wanted a “real” coffee we would happily make it for them.

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