When I sign in I do not get any General Option. There is contact at the bottom of the page on the black strip but as buteman and I have informed you then it opens a fairly useless window with many options but not a contact e-mail address and as buteman states leads in circles. If you go to contact and click on the general query you still do not get an e-mail address. Have you actually obtained an e-mail address?

Yes, It opened to an email contact box, I contacted Virgin and recieved a reply back on the 2nd day, advising me that the problem (locked email address) had to be done by phone (virgin phone 151)- Free call- and was sorted out in about 10 minutes.