The Dynamics 365 Podcast

Category: Customer Service

In today’s episode (sponsored by Ingenius), Britta Rekstad and Matthew C. Anderson discuss the Customer Service App, Interactive Service Hub, and bring clarity to similar terms in Dynamics 365 . Discussed on the show Interactive Service Hub (and the move to Customer Service App) Customer Service App Disambiguation of similar-sounding terms Customer/Project/Field Service Apps Universal […]

In this episode (sponsored by CRMUG/D365UG), Shawn and Sarah (yes, the Diva herself) discuss more things you need to know when implementing Customer Service, including… Record Types and their Functions The importance of the Contact Know Your Customer Knowledge Management Relationship Insights and Service Case Creation Rules Action Cards SLAs Great example of customer […]

This episode is sponsored by KingswaySoft. This week, Shawn and Scott fight through illness, technology issues, scheduling conflicts and more to bring you a new episode of At Your Service! This week we begin our “What you need to know” series on Customer Service. Also, announcements regarding our involvement in the Field Services/Project Service Automation […]

This episode is sponsored by CRMUG/D365UG. In this episode, we discuss: Welcome to AYS in 2018! Voice as an AI control for consumers and businesses At Your Service companion blog (atyourservicepod.com) Big plans for AYS in 2018!!! DivaTime with Sarah Jelinek: Unified Service Desk isn’t just for Call Centers Music by HookSounds http://www.hooksounds.com Follow […]

In this episode (sponsored by Kingswaysoft) Shawn is joined by Sarah Jelinek from Arctic Information Technology. Sarah is @dyn365diva, she leads the Customer Service SIG for CRMUG, and she is a frequent speaker on all things related to customer service in Dynamics 365. Topics discussed in this episode: The importance of customer service Customer service […]

CRM Audio is proud to introduce a new podcast series all about service management hosted by Shawn Tabor and Ivan Kurtev. This episode is sponsored by KingswaySoft. This week we are joined by special guest Scott LeFante. Scott has deep experience in field service and project service. In the premier episode of “At your service,” […]