November/December 2018 - Book of the Month

Crisis Management: How to develop a powerful program

Businesses and governments worldwide are increasingly being disrupted by more frequent natural disasters, mounting workforce violence, and skyrocketing cyberattacks. It’s increasingly a question of “when” – not “if” – they will face such a crisis. This book tells you how to prepare – step-by-step. The good news is that costs of being prepared are miniscule compared to the staggering hits organizations are increasingly taking. This book gets into the nitty-gritty of preparing for such crises – from building senior management support and involvement . . . to training top-flight crisis management teams. Specifically, it tells business continuity and crisis management professionals how to get their organizations into a constant state of readiness. That’s crucial since, of course, organizations don’t know the precise nature of the crisis in advance (timing, location, or impact). Think in terms of “instant-on.” And, they have to have wide range of contingencies to deal with whatever they may face. Regina Phelps tells you exactly how to do all of that step-by-step . . . and how to build support up and down the organization to make it happen.

Thanks to Vicky McKim and BCI for the great review of my latest book - Crisis Management - How to Develop a Powerful Program. I did pour my brain and heart into this book, sharing with you everything you need to know and do to build a powerful program, gain executive support and keep it vibrant for years to come. Check it out on Amazon - just search by my name on the Amazon website. Thanks!

Regina, you've knocked the ball out of the park with this book. It is concise, clear and practical in the best of ways. You said it was like a cookbook. I'll say it is the clearest road map I've seen in ages, without the unnecessary fluff that adds nothing to the content. This is a must read for new practitioners. It's a must read for those intermediate level practitioners who are looking to improve their programs. It's useful as an audit road map for every expert practitioner. Thank you for sharing a lifetime of wisdom with us all.

Hi Regina! I posted a reply on LinkedIn but wanted to also post to the DRJ Book Club Blog too. I purchased your book at DRJ Fall 2018 and just started reading it. I anticipate it will be very helpful as I work on testing communication with members of the Executive team in 2019. I recommend this book to all BC/CM professionals!

It is a great honor to be selected for the DRJ Book Club for the month of November. My latest book – Crisis Management – How to develop a powerful program – will help you design a program from scratch or help you review an existing program to see if it is complete. It addresses how to get and maintain executive support, develop a team, program and process that begins with incident assessment through team and command center activation. It is appropriate for the crisis manager and business continuity professional as well as the executive who is trying to assess if their program is up to speed. I look forward to a dialogue with all readers – you can join the conversation here at https://drj.com/bookclub. The book and my exercise design books are available on Amazon. Thanks! Regina Phelps

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