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Postal and Telecommunications Regulatory Authority of Zimbabwe (POTRAZ) was established by the Postal and Telecommunications Act in 2000 and started its operations in March 2001. This legislation brought about a new institutional framework for telecommunications in Zimbabwe.

The phone system was once one of the best in Africa, but now suffers from poor maintenance; more than 100,000 outstanding requests for connection despite an equally large number of installed but unused main lines.

Main lines in use: 356,000 (2011)

Domestic: consists of microwave radio relay links, open-wire lines, radiotelephone communication stations, fixed wireless local loop installations, and a substantial mobile cellular network; Internet connection is available in most major towns that includes Harare,Gweru Bulawayo,Mutare through fiber optic and other remote parts through satellite communication

Television broadcast stations: only one state-controlled stations ZBC as government has shut down and refuses to issue licenses to domestic independent broadcasters such as JoyTV in 2002. However satellite TV providers are available, in 2013 Zimbabwe so the introduction of its first pay TV.

There are four mobile operators that users use and they are Econet, Net One, Telecel and Africom. The current subscriber base in June 2011 to these three mobile operators were 5,521,000 people for Econet, 1,297,000 for Net One, and 1,349,000 for Telecel. All of these operators are 100 percent digitalized and offer 2G, GPRS, EDGE, and 3G services.

This section needs expansion. You can help by adding to it.(January 2010)

Internet hosts: 30,615 (2012)

In 2009, there were 1.423 million internet users. In June 2004 Mugabe asked ISPs to monitor all email traffic passing through their systems for "anti-national activities". ISPs protest that this is an impossible task.[2]