Lovehearts Rewards FAQ

How do I join Lovehearts Rewards?

Joining Lovehearts Rewards is simple! If you have a Cadenshae account, you’re already a member of Love Hearts rewards. If not, sign up with your email through the rewards page. You’ll get 100 hearts just for becoming a member! Once you’ve signed up, you’ll have full access to our VIP rewards. Each time you come back, make sure you log in to track your progress, your transaction history, and to redeem offers with your hearts.

How does Lovehearts Rewards work?

Lovehearts Rewards program allows you to score store credit, access exclusives and discounts on shipping! As a member, you’ll earn points for every purchase and for engaging with our brand through social media, leaving reviews and more! As soon as you begin earning hearts, these can be redeemed like cash at check out! The more you shop, the more benefits you can receive by working your way up our three tiers.

How do I earn points?

Many ways! You’ll earn hearts just by joining Lovehearts Rewards. After that, hearts can be earned with each purchase, as well as following us on social media and leaving us a review. See our full list of ways to earn hearts via our ‘Rewards’ page.

How do I check my heart’s balance?

First, log into your account where it says ‘Account’ at the top of our site, then click the ‘Lovehearts Rewards’ tab for an overview of your points!

What happens to my points when I return items?

When items are refunded, the hearts you earned from that purchase will be deducted from your heart balance.

Do points expire?

Nope! Once you earn points, they’re yours for good!

How do I spend my hearts?

Once you’re ready to check out, open your cart by clicking the shopping bag in the top right corner of our site to view your points balance and the redemption options. Select the points that you’d like to apply to your order and continue to checkout! You can add as many rewards as your balance permits.

Do all my purchases count towards Lovehearts?

All purchases from 09/08/2019 will apply to Lovehearts Rewards.

I have enough points! Why can’t I redeem my points?

First, make sure you’re signed in to your account before checking out. If after signing in, the drop-down is still empty, please clear your browser’s cache and cookies. After you do so, please sign back into your account and head on back to your cart. Please allow a few moments to load. If you have any further issues, feel free to email us at info@cadenshae.co.nz.

Can I transfer or merge my points between two separate accounts?

While you can accrue points on 2+ separate accounts, you cannot transfer or merge points.

I can’t log into my account! What do I do?

No problem! Click “Forgot your password?” to reset your password. From there, you’ll need to verify your email address, and we’ll lead you through the process to get you back into your account. If you’re having any further issues, please email us at info@cadenshae.co.nz and we’ll get you sorted!

I have left a review but haven't received my hearts on my account. Where are they?

You will only receive hearts for reviews completed via the email we will send you 14 days after your purchase. The system is set up this way to ensure people only leave reviews for products they have actually received.

How do I know what tier I am in?

Once logged in, you can check your tier via the Rewards page or in your Account. ‘Current status’ will be sitting above the tier you are currently in.

I’m a Lover or Believer, how do I access all the goodness these tiers have to offer?

We will be in contact with you via email with any new releases or opportunities that we have going! Make sure you’re subscribed to our newsletters and add us to your contact list so they don’t end up in Spam!

When do I qualify for birthday rewards?

To qualify for receiving your first birthday reward you need to be signed up to the Lovehearts Rewards programme at least one month prior to your birthday.

Exclusions

The Believer gifts are not given on sale items, promotional items or clearance items.