Case Studies

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CASE STUDY: How USGM Saves M. Designs $40,000 Every Year

M. Designs is a designer company selling bridal jewelry and accessories in the US.

Business problem:

M. Designs wanted to maintain a U.S. presence when the owner’s husband was transferred to the U.K. As the company’s ambassador to the United States, returning to the U.K. would provide logistical issues for overseeing day-to-day operations at the company’s office/warehouse and limiting attendance to conventions/trade shows.

US Global Solution:

Using US Global Mail allowed M Designs to maintain a U.S. presence while also saving the company costs (employee, insurance, rent, etc.) of operating a business in California. Joining US Global Mail also freed the company’s management from supervising an overseas operation and allowed it to focus on other aspects (sales, quality control, etc.)

What we do for M. Designs:

US Global Mail serves as an inventory fulfillment provider. M Designs’ orders are already placed when the bulk shipments arrive. USGM staff separates, inspects, packages and ships the merchandise. We enter the completed orders into the company’s mailbox and process them when a shipment request is placed.

USGM Internal Challenges and how we met them:

Time and Space: For M Designs, USGM temporarily needs a large amount of space to sort the incoming orders, pack them, and then store them until processing is complete. It takes time to separate the merchandise, match/verify it to the appropriate invoice, package the merchandise, enter the shipment into the Richard Designs account, and process the shipment. We designated an area for M Designs in our warehouse.

Representation: As the representatives of M Designs, it is our responsibility to ensure we package items securely as well as attempt to “pretty up” the packaging. We make sure all employees handling M Design packaging are trained for their specific needs.

Delays: Occasionally, an incoming bulk shipment will meet with U.S. customs delays. If we receive the shipments late, we continue to maintain our levels of quality and punctuality with less time between bulk shipments and wedding dates/deadlines.

Packaging: Occasionally, M Designs will change the retail packaging for its tiaras, jewelry, hair pins, etc. We spring into action and adjust the packaging materials we purchase. As an example, an order consisting of four tiaras would fit perfectly into a 20x14x7 box. When the retail packaging was changed from a white “accordion” box to a more aesthetically pleasing box with a removable lid, we quickly adjusted how we secure the retail boxes inside the shipping cart so that the lid would not become dislodge during transportation.

Measurable results:

Using US Global Mail’s services, M Designs has saved costs of maintaining a physical retail/office space (lease, electrical, etc.) as well as employee costs (payroll, insurance, etc.) This freed up funds to be used in other areas (marketing/advertising, travel to attend additional trade shows/conventions, etc.) The company also saved money by not having to pay California business insurance fees for maintaining a shipping warehouse there. M Designs estimates they save approximately $30,000-$44,000/yr with US Global Mail.

CASE STUDY: How USGM Helped a Textbook Distributor Grow Sales by 22% in the US

Textbooks Unlimited (name changed as per client request) is a worldwide textbook distributor located in Malaysia.

Business problem:

TX wanted to sell books in the US and give his customers a return base in USA to build customer confidence and speed up the return process. Also, they wanted to store books at USGM in order to speed up the fulfillment process. Instead of having to fulfill orders directly from Malaysia, which would increase costs and slow turnaround for their clients.

US Global Solution:

USGM provided a virtual business location for the company to seem local, provide a location to accept returns, as well as offer a shipping base to give fast distribution needs.

What we do for TX:

USGM serves an order fulfillment provider and a return point. As stock from Malaysia or returns from customers arrive, USGM staff enters the books into TX's inbox. TX notes the sale in USGM system and provides a shipping address for the customer. For returns, TX is able to validate the tracking information on the returned packaging of the books to verify the customer return and refunds them at a faster pace.

USGM Internal Challenges and how we address them:

Based on the time of year, a lot of returns come into our facility. It takes a lot of extra organization to categorize the books for a quick turnaround. We allocated a dedicated shelving area to TX.

We have to make sure that the books we fulfill orders for are not damaged. And if so report those damages to TX promptly so as to not delay the refund or fulfillment speeds. A dedicated employee is assigned to the account for on time communication.

Due to the overwhelming space that TX books takes up, proper and quick identification of the books can be a challenge. We created a color coded system internally for faster processing.

Measurable results:

Using USGM has allowed TX to save cost by shipping from Malaysia to customers. Additionally, having a domestic U.S. point gives its customers a faster response time and level of reliability. Customers are able to buy and return books to TX as if it were local. Accessing returned books immediately, TX is able to resell them back. This has helped the company grow by over 20% each year.

CASE STUDY: USGM Helps A Small Retailer in India Access US Market

Business problem: Being based in India, Herbal CO (name changed per client request) was in need of a U.S. based distribution center for its American customers.

What US Global Mail Provided:

US Global Mail was able to provide a warehouse for storage and distribution of products. This allows the items to be sent over in bulk and entered into the Inventory system. All that is needed from the company from this point is to log into their account, select the item/s that they want shipped, and then enter the recipients address. With the items shipping from US Global Mail, it saves both Herbal Co and their customer time and money having to deal with customs and delays in any shipment received.

Internal Challenges and how we meet them:

Getting the correct items: The simple internal challenge is making sure the right items are pulled and shipped to the correct address. As a representative for this company, mistakes cannot be made as it reflects poorly for them as well as US Global Mail. USGM allocated dedicated shipping staff for the company who keep themselves familiarized with the product names and types.

Packaging: All items when pulled are placed in a padded envelope for shipping. This provides protection for the item, and keeps the price lowered as it is not in a bulky box. When shipping multiple items, it is our job to find the best packing material to go with the items so that they are secure and make it to the customer in one piece. Trained employees handle items efficiently and pack securely.

Measurable Results:

USGM saved Herbal Co money, time and space for costs associated with renting, hiring and retaining employees, insurance etc., by providing our warehouse. Herbal Co estimated USGM's services saves them about $25,000 to $35,000 in shipping fees alone, each year and a whole lot more in related costs, should they open a physical location in the US