Priority Services

If you think you, or someone you know, could benefit from extra support we suggest you register for our free Priority Services so that we can provide you with extra help during a power cut.
Find out more

Power Track

Don't let a power cut keep you in the dark, download our free Power Track app and stay updated with faults in your area.
Power Track

Power cut? Call 105

If you have a power cut, or are in a dangerous situation involving electricity, you can call 105 free from any phone and you'll be put through to your local network operators 24/7 contact centre.
What is 105?

Power cut advice

We've got some helpful advice around preparing and dealing with a power cut.
Advice

Mr and Mrs Masters Story

Mr and Mrs Masters joined the Priority Services Register over a year ago as it made them feel better knowing there was someone out there making sure they were ok if the lights went out.

Our Priority Services are free and there to provide extra support to those who need it most.

Farm View Nursery

Nursery manager Emma Cracknell explains why Priority Services are so important for the children at their facility. You can join the Priority Services register if you have children under 5, are over 60 or have specific medical or additional needs.