Corporate Advocacy Program: The best way to manage and repair your business reputation. Hiding negative complaints is only a Band-Aid. Consumers want to see how businesses take care of business. All businesses will get complaints. How those businesses take care of those complaints is what separates good businesses from bad businesses.

These two companies have charged my checking account without arthurization I have no idea how they got my information for my debit card but now they are constantly making charges on my account which has caused me to have several overdraft charges at $35.00 each. These companies have to be stopped so others are not hurt financially the way I have been. It has taking me two months to find out that these companies were doing this because I thought that maybe I made a purchase and forgot about it, but when I got my latest bank statement charges were made on days I did not use my card, leave the house or even get on the computer to pay bills or anything else the most recent charges were March 31,2008 for $7.95 and on April 4, 2008 for $9.95. This is so unfair of companies to take advantage of the people whom work so hard and sometimes live pay check to check to make ends meet. I really do not expect to get any of my monies returned by these people but if I let others know then maybe I can prevent it from happening to someone else, and they will not be put in this situation.

Corporate Advocacy Program: The best way to manage and repair your business reputation. Hiding negative complaints is only a Band-Aid. Consumers want to see how businesses take care of business. All businesses will get complaints. How those businesses take care of those complaints is what separates good businesses from bad businesses.

AUTHOR: Ryan - (U.S.A.)

SUBMITTED: Tuesday, April 22, 2008

POSTED: Tuesday, April 22, 2008

I would like to discuss Carol's concerns with her to insure that she is taken care of.

First and foremost I offer an apology for the breakdown in service Carol obviously experienced. Carol, I was able to locate your account and have verified that it has been canceled at this time. If you come back to read this and want to discuss your accounts please contact the customer service department. There you will find happy, helpful agents that are waiting to assist you with your concerns. The phone number for Customer Service is 866-396-5718, they are available Monday-Friday 9 am - 9 pm Eastern Time.

If our support staff fails to offer the quality and professionalism that we expect them to provide then I would personally like to know about it so that I can resolve the issue so that it doesn't continue to happen. I also guarantee to personally see to it that anyone who has had a negative experience with our staff or company is satisfied. I can be reached on my cell phone at 435-773-1795 or via email at ryanr@wskc.org. Once again, my apologies to Carol. Hopefully, we will hear from her soon so that we can be sure she is satisfied.

Corporate Advocacy Program: The best way to manage and repair your business reputation. Hiding negative complaints is only a Band-Aid. Consumers want to see how businesses take care of business. All businesses will get complaints. How those businesses take care of those complaints is what separates good businesses from bad businesses.