We are in the early stages of a pivotal transformation. What is required for businesses to compete today is changing the structure of traditional enterprise, and what will emerge are highly efficient, scalable, and global organizations. This will be the catalyst for the formation of business ecosystems, which will change how we work forever.

Today, the industries that serve businesses with professional or creative services are embarking on a period of significant transition. Businesses trying to adapt to globalization are looking to be more lean and nimble, and increasingly relying on service providers to conduct critical aspects of their work. This is leading to an epic rise in demand for the services sector. At the same time, providers are facing similar external pressures, which is materializing as increased competition, compressed delivery timelines, and tighter margins. Services firms need to adapt — or risk getting left behind. As a result, forward-thinking services leaders are designing new operating models that allow them to better connect, orchestrate, and optimize their businesses. This is driving us into the next era of business.

The following serves as both a place to inform and spark discussion on the topic of the Service Level Economy. The aim is to provide insights that will help all participants thrive today, into the future.

The Future of Work is Now

The following chapters explore the Service Level Economy and how to succeed in this new era of business.