System Status

Regaining Access to your Penn Live Account

Students & Alumni

We officially discontinued the Penn Live service in 2012. Mail delivery continued after we stopped the service, but recently a number of former students have reported problems accessing accounts. Since we are no longer in a contractual relationship with Microsoft, we do not have the ability to manage accounts, reset passwords or otherwise directly assist.

Go through the verification process by providing another email address or a mobile phone number to receive a verification code. You will use that code to verify your PennLive account.

Then go to Manage account aliases. You will want to make your SAS address the secondary email. If you do not have another email address associated with this account you will need to click on add email and then add an account you own and make this address the primary email account.