An exemplary customer experience can completely define how someone feels about a brand. It can turn a one-off purchase into a lifetime of loyalty and transform an average consumer into a passionate advocate. Exceptional care means actually doing more than what your customers expect. At Abby Connect, we believe that great customer care isn’t just about having a well-trained team. It’s about empowering each individual to go above and beyond. We ingrain this mentality into all our receptionists and every single employee is empowered to do what’s necessary to wow the customer or client.

Abby Connect Offers Award-Winning Service to Small Businesses

Don’t just take it from us — Check out the outstanding answering service reviews straight from our customers

We went through half a dozen different services, going through Google and testing them before we found Abby Connect. There’s a night and day difference between them and everyone else. Partnering with them has been very positive for our business. We use the 24/7 service the most and then live screening and patching of calls. They’ve also been very professional. Every call they handled goes really well. They have the information of the caller and they give us feedback on whether they think the caller is unsolicited or not. They also have friendly voices on the phone and they’ve been phenomenal.

Travis Sitzlar, CEO

Technical Solutions Agency

As a property management company, we get a ton of calls and a lot of them are not important. We may get 1,200 calls a month, so for two people to handle that was really hard. I set up a phone tree first and then I hired another company to take some types of calls, and Abby Connect to take my sales calls that I couldn’t get to. Now, I know that when my phone rings, it’s important. So, there’s been a huge reduction in stress for me and it has really helped me to focus on what’s important rather than what’s not important.

I have had a couple of interactions with my account manager at Abby Connect and with the ladies on the phone. In general, it’s been one of the most outstanding customer experiences I’ve had because of their attitude while they’re on the phone with you. For me, to have the confidence to know that my phones are at least being answered in such a cheerful, happy way is awesome and refreshing and also to know that they are on top of it.

Chris C., CEO

Property Mangement

Customer service nowadays is pretty hard to find. It seems like a thing of the past and that’s what impresses me the most about Abby Connect – how focused they are on customer service. I hear nothing but positive and good feedback about Abby Connect…it’s amazing how they deal with customers. Abby Connect answers the phones very courteously and professionally. They find out who’s calling and why, then they’ll either direct the call to myself or the owner of the company and we take it from there. If we’re not there, they automatically do a voicemail and send it to our email within minutes. There is no delay with them at all. Everything is immediate.

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HubSpot is inbound marketing, sales, and service software that helps companies attract visitors, convert leads, and close customers. Through our integration, Abby Connect can share information with our clients’ HubSpot system. New contacts can be created, and existing contacts can be updated. The authorization process is quick and easy, and can be completed during the initial account setup phase, or at a later date.

Our standard integration will work with a contact’s name, number, email, and a note. The note can be used for a variety of actions based on your needs and instructions. To request the standard (or a custom) integration, click below.