Klein's Family Markets operates a chain of food stores in the northern Maryland region. The chain was founded in 1925 by Maurice and Sara Klein in the village of Fallston, Md. Its stores offer a variety of products that include Boar's Head deli meats, certified Angus beef, organic Amish-brand chicken, Texas gulf shrimp, breads, and fresh local and national brand produce. The chains stores also provide party platters comprising of a range of bakery items that includes cakes, cookies, pastries, bagels and cream puffs. Klein's Family Markets also supports educational programs through the Ralph and Shirley Klein Foundation School Grant. One of its stores is located in Bel Air, Md.

I shop here often because it is convenient. Most of the time I am happy with their food but sometimes their food is expired. You really need to check the dates. Sometimes there are no dates!

I just recently bought some fresh pineapple that was still fresh according to the expiration date, but it was fermenting. YUCK! Their produce can be good one week and then bad the next week.

Most of the cashiers are professional and friendly, especially the more mature cashiers. Months ago, one young cashier told me to shop elsewhere and that Klein's Shoprite was too expensive. I could not believe it! Very unprofessional! Once in a while, you get a young cashier that is more interested in talking with the bagger or other cashier, than talking to the customer. Pretty rude!

THIS SUPERB LITTLE CHAIN HAS BEEN IN THE BEL AIR AREA FOR A VERY LONG TIME. IT IS FAMILY-RUN AND THE KLEIN'S HAVE RUN THIS CHAIN OF COUNTRY MARKETS SUPERBLY. THE QUALITY, SELECTION, FRESHNESS, AND PRICING ARE EXCELLENT. THE STORES ARE MODERN BUT HAVE A COMFORTABLE HOMEY FEEL. THE STAFF IS ABSOLUTELY FIRST-RATE AND WILL SPECIAL ORDER ITEMS FOR YOU AND HELP YOU LOCATE STUFF IN THE STORE, BRING GROCERIES OUT TO YOUR CAR, AND I HAVE **NEVER** IN 15 YEARS OF SHOPPPING THERE HAD ANY PROBLEMS WHATSOEVER. THEY JUST JOINED THE SHOPRITE BUYING CONSORTIUM WHICH MEANS THAT THE OWNERS ARE STILL THE KLEIN'S FAMILY, YET THEY HAVE SHOPRITE BRAND PRODUCTS WHICH I HAVE BEEN VERY PLEASED WITH, AND THEY BRING IN A LOT OF PRODUCTS FROM THE NORTHEAST MARKETS, ITEMS THAT I HAVE ONLY SEEN IN THE NEW YORK METRO AREA. THIS IS JUST FANTASTIC! IT'S ALMOST LIKE HAVING A NICE FAMILY-RUN LOCAL COUNTRY STORE WITH THE SELECTION OF A BIG-CITY MEGAMARKET. I GIVE THIS STORE MY HIGHEST RATING: 5 STARS AND A+. GIVE 'EM A TRY! THEY ARE OUTSTANDING !!!!!

Well, to get directly to the point, I will NEVER shop there again, nor at any other Klein's Shoprite. So far their customer service department has been about the worst I have ever experienced. To put the icing on the cake, yesterday they refused to honor the coupons recently sent me from the Shoprite corporate office. This Klein's used to be a good store, but their transition to Klein's Shoprite in my opinion has been very poorly done -- it's been chaos. First, there were no major announcements or signage in the store announcing the transition. Second, there has been an absolute mess with the pricing. For instance, they did not make it clear that the ""2-fer"" policy now means you MUST buy two to get the sale price. Also, shelf tags are applied haphazardly and are often in the wrong place, so that it now takes twice as long to figure out what the item price is, and whether or not it is on sale. Finally, and most upsetting: the staff in their customer service department, especially the young woman I dealt with yesterday has a very ""devil-may-care"" attitude towards customers. This young lady would rather be chatting with employees that are on their lunch break rather doing anything that even resembles doing her job. There have been several other bad encounters with her in the past, problems with scanner inaccuracies, etc.. that she just blew off, but yesterday she exceeded the limits of my endurance when she refused to honor the coupons that corporate sent me. When I told her that the coupons were from the head office and that I had just received them that very day, she just shrugged her shoulders and stared at me, as if waiting for me to leave. Well, she got her wish. I left the coupons on the counter and walked straight out of the store vowing NEVER to walk into another Klein's Shoprite again. I was treated so impolitely that I will remember this jarring incident for a very very long time. I don't care if there is a Klein's Shoprite right in my neighborhood (as this one is), or even right next door, I will make it a point to shop elsewhere. I don't care if Klein's Shoprite has the best prices in town, I will make it a point to travel whatever distance is necessary to go buy elsewhere AND NOT GIVE KLEIN'S SHOPRITE A CENT OF MY MONEY EVER AGAIN. I don't have any reservations about shopping at Shoprite stores in other states, I remember my family shopping at Shoprite stores often when I was a child growing up in New York, and my aunts and uncles in Connecticut always shopped at Shoprite stores too. Let me make this perfectly clear: I HAVE NO PROBLEM WITH SHOPRITE. I HAVE A PROBLEM WITH ""KLEIN'S SHOPRITE"". I would have overlooked the chaos of the transition, but bad customer service is inexcusable. All it takes is a little effort and a genuine desire to help a customer, which this young lady had none of. Well, lucky for me, the local Giant although a little further away than Klein's has been nothing but great for me. Klein's management should take notes about what the Forest Hill Giant is doing right: great prices AND great customer service. In closing I just want to note again that the Shoprite corporate office customer service department has been very helpful and really first rate. It's a shame that the Klein's people down here are fumbling the ball and in my experience, making a mess of the Shoprite name. I don't know about the other Klein's Shoprite locations but they most definitely are making some major errors at the Main St Bel Air store, and to continue the football analogy, their customers are yelling ""foul"". But, this customer ain't playin' their game no more. Adios Klein's Shoprite!