Where possible your order will be carefully wrapped in tissue paper and packaged safely and securely. To help the environment and keep costs down we will sometimes recycle outer packaging but this doesn't affect the standard of what's inside your parcel.

We attempt to dispatch orders within two working days of receipt and they are mostly sent Royal Mail 2nd Class.

Cheltenham, UK:If you would like to collect your order, please use the code COLLECT at checkout and you will qualify for free P+P

UK Shipping: £4.15 - delivery time 2-5 days

Channel Islands: £5.95 - delivery time 3-6 days

Europe Shipping:£10.95 - delivery time 5-10 days

Rest of the World Shipping:£14.95 - delivery time 5-21 days

Please note that non-UK delivery prices may have to be increased depending on the weight of your order.

You are more than welcome to return all or part of your order within 21 days of the date on your invoice.

Please contact Violet & Percy before returning any items.

You can return the product within 21 days of placing your order.

The product must be in new condition in the original packaging.

All return costs are payable by the customer unless the item returned is in a faulty condition or an incorrect item was received.

Transport Damage: If the product is lost or you, upon receiving, notice that the item has been damaged during transport, you should immediately report this to us.