And Now A Word From Our Grumpy Sandpanther

What is with IT people who have no clue on how to report problems? I think I should get some kind of award for not eviscerating the people in my own department who report "so-and-so got some kind of error message. Oh, no, I didn't think to write it down, I just cleared it." Thanks, genius.

I can deal with it from the users. They aren't always expected to know any better, so they can't really help themselves. But from the people who as part of their daily bread and butter write the error messages? The ones who do support themselves in other areas? I have to wonder what kind of terminal stupidity they are afflicted with that they can't even figure out how to provide their own coworkers with the information that they damn well better know the coworker needs to help them fixt the problem.