Updated: Pokémon X and Pokémon Y: Game Save Error

Information regarding saving game data in Lumiose City in Pokémon X
and Pokémon Y

Thank you very much for playing and enjoying the Pokémon series.

An issue has been found with the Pokémon X and Pokémon Y games, released
for Nintendo 3DS on October 12, 2013. After the player saves the game in
certain areas and then reloads the save file, the controls may become
unresponsive.

An update has been made available that will prevent this from occurring,
and will resolve the issue for players that have already experienced it.
For information about downloading the update, click
here.

The Issue

In some rare cases, if the player saves the game in certain areas of
Lumiose City (see below map), then ends the game, the controls will not
respond when the saved game is reloaded.

How to Avoid This

Please download the update available through the Nintendo eShop. The
update will prevent this from occurring, and will resolve the issue for
players that have already experienced it. For information about
downloading the update, click
here.

If you do not have access to the Internet and are unable to download the
update, please make sure you don’t save the game while in the areas
marked on the map below (blue area). You can still save the game
anywhere else in Lumiose City, including inside buildings such as
Pokémon Centers.

Solution for Players Already Experiencing this Issue

An update has been made available that will resolve the issue for
players that have already experienced it. For information about
downloading the update, click
here.