CUSTOMER ONBOARDING SPECIALIST

Provide support to new clients and to setup projects to be completed. Follow up with clients to gather all information, create project drafts and send to clients for approval. Provide customer service to the client through the initial print stage.

Responsibilities of the Customer On Boarding Specialist:

Discusses client needs over phone, via email and in personCreates initial drafts of projects needed for productionConfirms project details and expectations from customers and clearly communicates those to production.Hands off client to customer service rep once projects are generatedSupports department in other activities areas as needed.Requirements of the Customer On Boarding Specialist:

High School Diploma or GED required.Minimum of one year work experience in a customer service or professional environment.Solid communication skills concise verbal and written skills.Strong organizational skills and the ability to successfully coordinate and complete multiple tasks within and across departments to meet established and changing deadlines.Thorough knowledge of Microsoft Office is necessary.This job requires (or may require) a criminal background check. Convictions and pending felony charges are not an absolute bar to employment and will only be considered if required by law or there is a substantial relationship to the circumstances of the particular job or if bond ability is at issueSchedule of the Customer On Boarding Specialist: