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SHIPPING & TERMS

Shipping

Most items are made to order and may take 1-2 weeks to fulfill. All KAI + ROS handbags are handcrafted from start to finish- hand cut, handmade straps (cut, beveled, slicked, finished, conditioned), sewn, hand set hardware and finally, packaged. If for any reason you need your item sooner, please let us know by emailing sales@kaiandros.com and we will do our best to accommodate your needs.

We ship all orders using USPS Priority Mail and we will send you a tracking number to the email provided at checkout as soon as your order ships.

All international customers will be responsible for any additional import and customs duties charged by your country. We are not responsible for any lost or stolen packages. If you have any questions, please email us prior to placing your order.

Refunds & Exchanges

We strive to make beautiful, well designed and well made products. If for any reason you are not completely satisfied with your order, please be sure to email sales@kaiandros.com immediately. Because most items are made to order, at this time we only accept exchanges for equal value or store credits. All items must be returned within 7 days of purchase and must be in their original, unworn condition in order to be accepted for an exchange/store credit. Buyer is responsible for shipping charges.

All sale items are final sale.

If you have any questions, comments, concerns please email us at sales@kaiandros.com. We greatly appreciate your business and your satisfaction is important to us.