Website maintenance, emails blasts, graphic creation using Adobe Photoshop and Illustrator; created videos using Adobe Premiere Pro and Audition for product and factory, and deployed videos on YouTube; created storyboards, performed video editing and voice-over; created a 50th Anniversary video, including interviews of employees, converted VHS tapes to digital; created social media posts on Facebook and Twitter;

In a small business of 3 people, had two distinct job skill sets; first was at the store, greeting customers, selling items over-the-counter, taking in personal computers with problems with slowness, malware, viruses, advising and helping customers with questions and problems; also worked on computers in the back, fixing software, hardware, and virus problems; remotely fixed computer problems for customers, using the internet and remote tools; the second job skill set was on-site at business and residential customer sites, doing similar tasks as at the store… working on computers and software; also working on networks and servers, setting up new computers, transferring data from old to new.

Supported a Windows network and the users of the hospital; used Active Directory, Remote Desktop Connection, and other admin tools to help resolve user issues; fixed network software and hardware issues; maintained the hospital website; helped with maintenance of the buildings on-site, such as removing and laying carpet.

July 2012 – September 2012

Job search

August 2006 – July 2012

Developer; mainframe VM, MVS, DB2, REXX, PL/1, ISPF, QMF, JCL

Was a developer for enhancing and maintaining a Timecard / Work Management application for IBM internally, that processes half of IBM’s revenue worldwide. Performed analysis, design, coding, and unit testing through semi-annual development cycles. User base was about 60,000 users worldwide. Communicated with architects and provided them in-depth application knowledge. Also was leader for our team’s Liquid Portal events, which were requests for other IBMers to do short-term requests for work for our team.

Led a team of developers, including developers on other continents, for enhancement and maintenance of a complex costing application, used to create “cost cases” when creating a proposal to a customer for selling hardware, software and services. Participated in the management of a large complex project, changing the application from VB 6.0 completely, to the business layer and data access layer in VB.Net and the presentation layer in VB 6.0. Monthly budget was $400k; involved with status and budget concerns for labor claiming; resolved issues for the team, tracked progress; reported to a senior Project Manager. Owned large portions of the application. Frequently interfaced directly with customer managers and staff; critiqued and prototyped customer concepts. Helped drive difficult decisions for the application.

Was responsible for the in-house-developed install application that provided all costing applications available for installation by Technical Solution users. Administered both the Production and Test versions, which were located on Lotus Notes servers. Enhanced and maintained the install application and the Costing applications available for installation. Maintained another in-house-created tool called Cab Builder, used for building the install packages.

Led a team that grew from one to seven developers, including developers on other continents, to create and upgrade a suite of costing applications called Standard Solution Modules, or SSMs. Created project plans using MS Project, performed development duties, and trained new team members. Counted Function Points for the development cycles.

January 1999 - April 2001

Developer; VB 6.0, MS Access, COM objects, Visual SourceSafe

Enhanced and maintained the primary costing application, Solution Advisor, used by Technical Solution users to create cost cases when creating a proposal to a customer for selling hardware, software and services. Performed analysis, design, coding, unit testing, and integration testing through several development cycles. Helped users with problems and found bug resolutions. Maintained the Visual SourceSafe tool on a server.

March 1996 – January 1999

Developer Team Leader; Java, mainframe VM, MVS, DB2, REXX, PL/1, ISPF

Was a developer and team leader for eight developers enhancing and maintaining a Timecard / Work Management application for IBM internally. Performed analysis, design, coding, unit testing, and integration testing through several development cycles. Performed Use Case analysis and Object Oriented Design as the application was transitioning from mainframe to the web. Communicated constantly with business specialists and resolved user problems.

October 1991 – March 1996

Developer & Team Leader; mainframe VM, MVS, DB2, REXX, PL/1, ISPF

Was a developer and team leader for five developers enhancing and maintaining a Timecard / Work Management application for IBM internally. Performed analysis, design, coding, unit testing, and integration testing through several development cycles. User base grew from 400 users locally to 16,000 users in the U.S. Constant communication with business specialists and resolved user problems.

February 1991 – October 1991

Help Desk Administrator; mainframe MVS

Took calls from IBM systems developers that were looking for help in determining fixes for problems that they encountered. Used an IBM internal mainframe search engine called RETAIN to research problems and, if needed, routed the caller to a specialist.