I'm looking for a couple of volunteers who have Cablevision and a Cisco CableCARD, to test a firmware update that should address these issues. Please email me if you are interested (margret@tivo.com). Please use the subject: "Roamio Cablevision Cisco test" and include you TiVo Service Number and the home phone number associated with your Cablevision account. You do not need to join our Beta program to test this update.

I'm looking for a couple of volunteers who have Cablevision and a Cisco CableCARD, to test a firmware update that should address these issues. Please email me if you are interested (margret@tivo.com). Please use the subject: "Roamio Cablevision Cisco test" and include you TiVo Service Number and the home phone number associated with your Cablevision account. You do not need to join our Beta program to test this update. Thanks! --Margret

I'm looking for a couple of volunteers who have Cablevision and a Cisco CableCARD, to test a firmware update that should address these issues. Please email me if you are interested (margret@tivo.com). Please use the subject: "Roamio Cablevision Cisco test" and include you TiVo Service Number and the home phone number associated with your Cablevision account. You do not need to join our Beta program to test this update.

Thanks to Wilt and Cablevision for getting this update tested and pushed quickly.

Jeff

P.S. One of my Series 4 XLs didn't recognize the cablecard with the updated firmware at first, but a reboot took care of that.

How do you have a Cisco/SA Powerkey? Sorry I'm new to all of this. The Cablevision tech told me and the TiVo tech (we were on a conference call) the only cards are NDS cards. Are you saying you have a Cisco card?

I fit the profile and just emailed Margret. Fingers crossed from here. Thanks to everyone involves for staying on top of this!

EDIT: btw for those who got the update, were you alerted by the TiVo/cc at all automatically? Or did you have to dig into the menus to check? I ask in case they push the update to me without responding to the email...thanks!

How do you have a Cisco/SA Powerkey? Sorry I'm new to all of this. The Cablevision tech told me and the TiVo tech (we were on a conference call) the only cards are NDS cards. Are you saying you have a Cisco card?

Cablevision has different tech deployed at different locations. Cablevision long island only use NDS cards.

Got my update to 1.5.3_1101 last night and enabled all 6 tuners this morning. I didn't have any problems during my initial testing, but I didn't with the old firmware either. For me, the 6th tuner would tune to a premium channel for an hour or so, then after that I'd start getting the V58 errors. We'll see if all 6 tuners remain authorized when I get home from work this evening.

Got my update to 1.5.3_1101 last night and enabled all 6 tuners this morning. I didn't have any problems during my initial testing, but I didn't with the old firmware either. For me, the 6th tuner would tune to a premium channel for an hour or so, then after that I'd start getting the V58 errors. We'll see if all 6 tuners remain authorized when I get home from work this evening.

Got an email from Cablevision. They will be pushing the firmware update to my Tivo tonight. Perfect timing before the weekend. Hoping to see some good results from the people who already received this update.

I fit the profile and just emailed Margret. Fingers crossed from here. Thanks to everyone involves for staying on top of this!

EDIT: btw for those who got the update, were you alerted by the TiVo/cc at all automatically? Or did you have to dig into the menus to check? I ask in case they push the update to me without responding to the email...thanks!

Just bumping myself here as I'd much appreciate an answer to the question of whether you get alerted by the TiVo/cc itself?

So after the reboot (which I should've done manually) I noticed the problems remain with tuning channels. In fact, they seemed to be worse that before. So, I decided to punt and factory reset/wipe the whole thing and start over.

So now that's complete, and the tuning issues are just horrific. Right now, it's about 50/50 whether I'll be able to get a show to tune. This is independent of premium vs standard channel. Most of the time it's just a black screen, but occasionally it will display V53.

Again, I'm on PKEY1.5.3_F.p.0601on Time Warner. Margret, if you have any suggestions, I would greatly appreciate them.

So after the reboot (which I should've done manually) I noticed the problems remain with tuning channels. In fact, they seemed to be worse that before. So, I decided to punt and factory reset/wipe the whole thing and start over.

independent of premium vs standard channel. Most of the time it's just a black screen, but occasionally it will display V53.

Again, I'm on PKEY1.5.3_F.p.0601

The normal error here which is related to this issue is v58 (not authorized). I believe v53 is: "Problem with the signal on this channel. Trying again."

Are you using a Tuning Adapter in your setup? If so, I believe you need to reboot that at that time time by pulling the power otherwise you will have v53 errors. If you go into settings and try the "Test Channels", do the channels tuner correctly the 1st time? What kind of signal strength and what SNR are you getting?

Last night my Cablevision Cisco CableCARD did not upgrade to 1.5.3.1101. It did however seem to update to 1.5.2.1601 last night. I can't be sure that 1.5.2.1401 was there before midnight, but I know it was there a few days ago.

When I looked this morning at the CC diag screen under the title "boot time" and "current time", it said "waiting for update". I rebooted the Tivo and that fixed the timestamps. I wonder though that maybe the CC/Tivo needed to be restarted before it would update a second time.

My original email (posted above) from Ed did say "Your cable card must currently running 152.1601 to receive the code upgrade", so maybe I needed this interim step.

After my email to Ed this morning, he said "We have resent the trigger for the upgrade". I can't check now since I am at work.

Based on his comment, I have another thing to point out regarding the low level of knowledge of the CV phone support techs. When this issue first started and I called saying my firmware was old...etc, I was told by 2-3 people that "we can't send the firmware to the card, it is just supposed to look for updates on its own when it starts." That doesn't seem to be the case.

The normal error here which is related to this issue is v58 (not authorized). I believe v53 is: "Problem with the signal on this channel. Trying again."

Are you using a Tuning Adapter in your setup? If so, I believe you need to reboot that at that time time by pulling the power otherwise you will have v53 errors. If you go into settings and try the "Test Channels", do the channels tuner correctly the 1st time? What kind of signal strength and what SNR are you getting?

I am using a TA. I called TWC and they asked me to check levels also, on the TA. I did and found:

Tuner: -11dBmv
FDC: dont remember
RDC: 30's

Tech stated that anything under -7 was bad. The range is supposed to be -7 to +7. So I went outside and made the connection the TA is on a homerun. No splitters, etc. in the path.

Now my values are better, -3, 0, 26. However, I still have the channel tuning issues. I have a tech coming in the morning. What a pain.