How mobile is bringing live customer support back into retail

Mobile Commerce Minute Episode #385:

Quick. Your biggest complaint when you walk into a Home Depot is? Retail has given us big box stores, streamlined ecommerce platforms, mass emails, coupons and real-time web customer support but have you ever been so frustrated by the lack of in-store customer support that you’ve walked out, vowing to never return? Well, mobile may be the answer to this.

Sears and Zappos (independently) are working on making your in-store experience a good one when it comes to getting some real-time help. Chuck explains how mobile is bringing customer service back to the physical store using some connected smarts.

Quick. Your biggest complaint when you walk into a Home Depot is? Retail has given us big box stores, streamlined ecommerce platforms, mass emails, coupons and real-time web customer support but have you ever been so frustrated by the lack of in-store customer support that you’ve walked out, vowing to never return? Well, mobile may be the answer to this.

Sears and Zappos (independently) are working on making your in-store experience a good one when it comes to getting some real-time help. Chuck explains how mobile is bringing customer service back to the physical store using some connected smarts.

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About the author

Rob Woodbridge

I'm Rob, the founder of UNTETHER.tv and I've spent 14 years immersed in the mobile and pervasive computing world. During this great time I've helped some of the most innovative companies grow their business through mobile. If you are in need of a mobile business advisor or coach, connect with me here to get things rolling.