WEBVTT WE WANT TO WARN YOU, SOME OF THEPHOTOS ARE TOUGH TO SEE.>> THIS IS DEEPER THAN THE RESTTHAT I HAD ON MY FACE.THERE'S A LITTLE BIT ON MYEYELIDS.HERE'S THE OTHER SET, YOU CANSEE ONE ON MY NECK.TAISHA: CRISTAL MIRANDA'S SECONDDEGREE BURNS CAME FROM REFRIEDBEAN>> I USED TO USE THIS. TAISHA: HER SHORTCUT, A BLENDER.>> WHEN I WENT TO OPEN IT, ITDID THE POPPING BUT IT DIDN'TEVEN LET ME UNSCREW COMPLETELY.THIS WENT FLYING OUT.ON THE CEILING, ON MY FACE, ONMY CHEST.PART OF MY ARMS, MY HAIR.TAISHA: MIRANDA SAYS THE BEANSWERE COLD.>> THIS IS THE BUTTON THAT YCLICK TO HEAT IT UP.TAISHA: SHE THINKS ITMALFUNCTIONED.>> THINGS HAPPEN, UNFORTUNATELY,FAULTS.SOMETIMES, THINGS COME FAULTY.THE MOM OF THREE HAS NOINSURANCE.TAISHA: THE BILLS WILL SOONCOME.THAT'S WHY SHE REACHED OUT TONUTRIBULLET.>> JUST TO COVER MY MEDICALEXPENSES.I DON'T WANT ANYTHING MORE. TAISHA: MIRANDA SAYS SHE'LL GOWITHOUT THAN SUFFER THE SAMERESULT TWICE.>> IT BLENDS REALLY GOOD BUTWITH THIS INCIDENT,UNFORTUNATELY SOMETIMESSOMETHING YOU LOVE, YOU GOTTAPUT AWAY.HALEY: JUST INCREDIBLE.TAISHA WALKER AT THE FIRST ALERTDESK NOW. TAISHA.HAS MIRANDA HEARD FROM THECOMPANY?TAISHA: NOT SINCE BEING REFERREDTO THEIR LEGAL DEPARTMENT.OTHERS HAVE ALSO COMPLAINED THATABOUT AN EXPLODING BLENDER.WE TRIED REACHING OUT TO NEUTRALBULLET, WHICH WAS NOT AN EASYPROCESS.THEY WILL SEND YOU AN EMAIL.YOU RESPOND BACK TO THAT EMAILAND WAIT FOR THEIR RESPONSE.HALEY, THAT IS WHERE WE LEFTOFF.HALEY: A FULL RECOVERY CAN TAKEUP TO A YEAR.