Education

BA, Economics, University of MarylandDisruptive Strategy with Clayton Christensen, Harvard Business SchoolProduct Management, General Assembly

Certifications

Certified Scrum Product Owner

Affiliations

Scrum Alliance

Jennifer Alpert has more than 12 years’ experience in product management, business analysis, technical sales, settlement administration for multidistrict litigations, software design for financial advisors, and portfolio accounting for investors. She is known for successfully designing well-considered systems and processes for complex business–to–business transactions in mass torts, finance, and wealth management. She is based in Washington, DC.

Since joining Ankura in 2014, she has served as a settlement administrator for a large medical device mass tort, where she is responsible for the design and implementation of improved structures, systems, processes, documentation, and communication strategies required to meet the needs of the client, as well as required when following the terms of the Master Settlement Agreements.

Prior to joining Ankura, Jennifer was a product manager at LPL Financial, focused on improving the advisor experience for financial advisors and investors. Jennifer previously worked at Fortigent as a senior business analyst where she was a portfolio accounting analyst for operations and a data conversions coordinator responsible for reconciling investment accounts and onboarding clients.
Jennifer’s professional experience includes:

As product manager for Ankura’s MDLOnline platform, Jennifer focuses on optimizing the processes, technology, and data analytics utilized in Ankura’s complex mass disputes projects. Through interviews, metrics, research, influence mapping, system demos, and lean development methods, Jennifer works with a team who design solutions which target value propositions and address product-market fit. She leads MDLOnline marketing, sales, and client onboarding.

She collaborated with settlement counsel, claimants’ counsel, lien administrators, system developers, user-experience designers, data analysts, and claim reviewers to improve the experience with the claims processing systems.
She created and led a 25-person cross-functional team to eliminate the manual review of performance reports, saving over 5,000 hours of manual work per year and reducing the report error rate by 95%. She also worked closely with financial advisors and software developers to design and build a billing application specifically for high-net investors, which secured five new client relationships.

She was responsible for the design of a portfolio reconciliation tool specifically for Alternative Investments, such as hedge funds and private equity. This reconciliation tool enabled advanced reporting capabilities for investments, securing business from three financial advisors. She also collaborated with developers, financial analysts, and money managers to create an algorithm which reverse-engineered financial transactions so that investors could view individual positions and their associated daily performance in the form of sleeve-level reporting.

Jennifer received a Bachelor of Arts in Economics from University of Maryland, where she received departmental honors and department achievement. She is a Certified Scrum Product Owner and a member of the Scrum Alliance.