History

Nous Infosystems has been delivering technology solutions for close to two decades. Established in 1996, we have grown into a mature mid-sized IT solutions provider delivering innovative technology solutions and services across multiple domains.

ServiceNow

Today, businesses recognize need for agility of their internal and external services more than ever. Technology based digital disruptions address every business aspect, and IT processes are more standardized and disrupted. ServiceNow technologies have emerged as the leading provider for IT processes across multiple domains.

Nous’ customers address IT processes beyond conventional implementation of modules and services. They explore the platform management, integrations, DevOps and custom application development capabilities of ServiceNow along with Nous, to get maximum out of their investment. Nous’ consultative approach covers ServiceNow’s product and technology roadmap and the best practices.

Service Offerings

Platform Management

Consulting on platform subscription

Regular license management and notification

Platform provisioning and one time configuration

Consulting and Implementation

Business Case Preparation

Process Consulting & Workshops

Solution Designing & ROI Assessment

Installation & System Tailoring

Migration and Upgrade

Platform migration

Migration from 3rd Party legacy solutions

Version Upgrades – sniff testing and liaison with OEM

Automated Testing and DevOps

ServiceNow ATF and custom automations

DevOps management and configurations

Support and Maintenance

Production Support (L1/L2/L3)

Enhancements & Bug Fixing

Integration and Reporting

3rd Party Integrations

Process Integrations

Pro Reporting – customized analytics & dashboards

Integration Hub Services

Training and Adoption

Tailored Training/Adoption Modules

Certified Team – SCRUM®, PMP®, ITIL®, ServiceNow®

Nous – Venafi Collaboration

Nous collaborates with Venafi – a premier cybersecurity company that develops software to secure and protect cryptographic keys and digital certificates. The partnership aims at helping enterprises with Identity Access Management and in assessing security risks.

Key Functionalities

Robust Certificate Life Cycle Management

Nous DCO app enables organizations to manage certificate lifecycle for large numbers of certificates. It allows requesting new certificates from Venafi, downloading and managing them, and accurate mapping of assets against associated certificates, all without leaving the ServiceNow environment.

Enforce Approval Workflow policy

DCO follows ServiceNow's role-based access control for certificate administration. It utilizes workflow processes in ServiceNow for users to access and execute actions using the app.

Users can leverage existing DCO app workflows to streamline the request, approval and certificate pickup process. In addition, users can manage certificate expirations and terminations, escalate with notifications and renew certificates within their organization.

Benefits

Remove blind spots on certificate related outages

Predictable and manageable certificate requisitions and renewals

Single view of certificate status across organization through role-based dashboards

Actionable custom notifications for in-console alerts or by email

Know your certificates' usage in detail

Accomplish all of these centrally using ServiceNow

Why Nous?

Nous Infosystems has a dedicated consulting and implementations team on ServiceNow platform, with multiple process, technology administration and customization project experience.

Our expert team of ServiceNow script consultants have a strong ITIL process knowledge and prior web development knowledge including JavaScript, Ajax. This gives a solid foundation to work with ServiceNow scripting in Glide and Jelly.

Experience in integrating ServiceNow with multiple systems using SOAP and REST based web service API helps to ensure increased process maturity, coverage and decreased time-to-market.

Featured Resources

Learn more about how Nous’ customization of ServiceNow module enabled two leading firms to reduce complexities in their business processes and achieve operational efficiency.