General FAQS

What will happen to my current cover?

As always, our focus is what’s best for members and providing value for money health insurance.

We’re reviewing all our Hospital and Extras covers to make sure they align with the new rules. There are some changes that we’re required to implement, and we’re also working hard to ensure we can offset as many changes as we can with benefit improvements.

When will I know about changes to my cover?

We’ll be communicating any changes to members as soon as we can – you’ll receive an email or letter from us communicating any direct changes to your cover. Our website will also be regularly updated with all the latest information.

How will the changes affect my health insurance premium?

We know you want to find out as soon as possible, but we’re not able to calculate new premiums until they are approved by the Health Minister.

The premium review process is overseen by the Australian Government and all premium increases require approval from the Health Minister. Until these are approved, we can't notify members.

Even once we get approval, we will need to complete updates to our system and then wait until the new rebate is announced at the start of February, as this will impact the price you need to pay.

But rest assured, we’ll do our best to get your premiums to you as soon as we can.

Travel and accommodation benefits

Will you offer travel and accommodation benefits as part of your hospital cover?

Members on Top Extras cover can already claim a travel benefit (for medically necessary trips over 200km return).

In addition, members in remote and rural areas may be eligible for a Government subsidy: