Thank you for participating!

All participants will get up-to-date data on the state of customer experience, CEM capabilities and benchmark data in different categories.

We publish the results of this ongoing survey on a yearly basis, usually during CXPA Finland summer event and/or CX Day, celebrated globally around the world in October, as well as on carefully selected other occasions.

About us:

Shirute is the first Customer Experience Agency in Finland. Customer Experience Path® is a registered trademark of Shirute. We are one of the founding members of the global Customer Experience Professionals Association.

We want to thank our partners:

CXPA Finland is the local networking community of the global Customer Experience Professionals Association (CXPA) in Finland. Our goal is to help organisations create great customer experiences to enable sustainable growth. We organise regularly interesting events around CX/EX related themes in collaboration with companies who want to support knowledge sharing in this field.

Surveypal delivers enterprise-class feedback management and survey software as an integrated or stand-alone online service. Designed for companies of any size, Surveypal allows businesses to collect, analyze and share critical feedback information and turn it into actionable insights.

The International Customer Experience Awards recognise great customer experience across the world with the Finals and Awards Ceremony being the culmination of an engaging and exciting awards journey for all participants competing in 19 categories. This unique daytime event enables businesses from across the world to compete for the ultimate accolade in the world of customer experience, and to network with other key players from across the world and to hear what others are doing to solve problems within their country or particular sector.