Members of our patient experience team will be pleased to work with you

We value hearing both your concerns and compliments!

Step 1:
Speak to someone on the unit!

Your physician, nurse, patient care leader or clinical services manager will be most knowledgeable about any concerns you might have and should be able to respond quickly. They are also happy to hear about what went well. Ask for their names or phone numbers on the unit.

Step 2:
If your concern or compliment is not specific to your clinical care or you feel you would like to pass your feedback on further, there are four ways to communicate with us.

Send an email to

Call the Patient Experience office

Leave a comment online

Visit us in person

If you're at Brampton Civic Hospital, you can visit our office located on the North Wing, main floor, room N.1.713, close to the Sun elevators and Entrance B. The office is open from 8:30am until 4:30pm, Monday through Friday.

Mary Jane McNally, Chief Patient Experience Officer

A registered nurse by profession, Mary Jane has worked in professional practice leadership roles for more than 25 years. She is an integrative leader who is known for collaborative change across organizations and values connecting individuals, teams, agencies and communities with a shared vision and ‘passionate purpose’. She is excited to be leading the inaugural Central West Patient Experience Office dedicated to achieving exemplary patient experience.