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Frequently Asked Questions

How do I make a request to my Practice?

To make a request to your Practice select the service that you require.

You will be prompted for information about your request. When you complete a request this will be sent to your practice. The system acknowledges that your request has been sent and will let you know what happens next.

The Practice handles the requests during their normal working day, i.e. if you send a request on Friday pm the Practice won’t normally see it until Monday morning.

How do I receive the responses from the Practice?

On some services, such as Ask the Practice a question and Ask the Doctor a question once the Practice has processed your request they will send you a response. This response will be sent to the email address that you have given in the form.

For security purposes the email will ask that you verify your identification. Once you have completed this the message from the surgery will be shown for you to read.

Security of your information

This service always uses fully encrypted connections, the same security as used in internet banking. If you look at the right of the address bar, you will see a small padlock icon. This indicates that you are using a secure link and that your data is encrypted.

As an additional measure your information is held encrypted until the practice need to view it. It is then sent to the practice still encrypted and only converted to readable text at the practice.

Tracking users

We track how you use our Digital Practice but we don’t collect or store your personal information (e.g. your name or address) while you’re browsing. This means that you can’t be personally identified.We use Google Analytics software to track:

The pages you visit

How long you use the site

How you got to the site and what links you clicked on.

We haven’t give Google permission to share this data with anyone else.

How is the Digital Practice updated?

We are continuously working on this site to make sure that the information is accurate and up to date. The digital practice is also continuously updated based on the results of user testing, feedback from members of the public and from your practice and other practices who are using this system.

MacMillan Cancer Support

If you or someone you know has been diagnosed with cancer, we can help. Find out what to expect, get information, practical advice and support, hear from experts and read about other people’s experiences.

East Herts Community Transport

East Herts Community Transport is a project of the CVS for Broxbourne and East Herts, aiming to facilitate community transport in the district. This includes a Community Car Scheme, run by the CVS as well as initiatives and options of other providers: door-to-door services, car schemes, minibuses for hire as well as other services that make life easier if you are struggling to get out and about.

Hertfordshire MIND

Hertfordshire Mind Network is an independent charitable provider of mental health services. We work across Hertfordshire, offering support to anyone in the county who is over the age of 18 and facing a mental health problem, or caring for those who are.

Change, Grow, Live (CGL)

We provide help and support to adults, children, young people and families. Our services cover a wide variety of areas including health and wellbeing, substance use, mental health, criminal justice, domestic abuse and homelessness.

Hertfordshire Partnership Wellbeing Service

The Wellbeing Service offers free and confidential talking therapy and practical support for Hertfordshire residents experiencing a wide range of mental health problems such as: worry, low mood, insomnia and stress.

We also provide support for carers, people who are struggling with the reality of living with long term physical health conditions or who are experiencing low mood and anxiety during or after pregnancy.

Spectrum - Hertford Drug & Alcohol Services

Spectrum – Hertford is a free and confidential drug and alcohol service for adults. Our Hertford service is also open to people living in Waltham Cross, Ware, Cheshunt and Bishops Stortford.

We will help you to make and sustain the changes you need to make to reduce and, ultimately, stop your drug and/or alcohol use. We aim to empower you to identify and realise your goals throughout your recovery journey, in order to live a healthier, safer life.

Change, Grow, Live (CGL)

We provide help and support to adults, children, young people and families. Our services cover a wide variety of areas including health and wellbeing, substance use, mental health, criminal justice, domestic abuse and homelessness.

One You Days Off - Mobile App

The Living Room Hertfordshire

Our treatment centres in Stevenage and St Albans provides free intensive structured, abstinence-based, day treatment for adults with substance addictions: alcohol and illicit and non-illicit drugs and behavioural addictions such as: eating disorders, obsessive-compulsive disorder, self-harm, gambling, shopping/spending, relationships, love and sex); free crèche childcare (Stevenage based); and free therapy and support for family and friends. in addition we have a variety of outreach projects in areas of need.

Talk to Frank

Alcoholics Anonymous

Alcoholics Anonymous (AA) is a fellowship of men and women who share their experience, strength and hope with each other that they may solve their common problem and help others to recover from alcoholism. The only requirement for membership is a desire to stop drinking.

Safer Places

Safer Places is an independent charity which provides a comprehensive range of services to adults and children affected by domestic and sexual abuse who live in west Essex, mid Essex, east Hertfordshire and Southend.

Red Cross - Mobility aids

East Herts Community Transport

East Herts Community Transport is a project of the CVS for Broxbourne and East Herts, aiming to facilitate community transport in the district. This includes a Community Car Scheme, run by the CVS as well as initiatives and options of other providers: door-to-door services, car schemes, minibuses for hire as well as other services that make life easier if you are struggling to get out and about.

Hearing Advisory Service

Hanscombe House surgery provides a Hearing Advisory Service, this is run by an outside organisation. John runs the clinic the last Tuesday of every month. No appointment needed, he is here from 2.00pm and will see each patient that arrives in turn.

Isabel Hospice

Isabel Hospice provides free palliative care and support for patients and their families living with cancer and other life-limiting illnesses such as MND, end stage renal conditions, end stage heart conditions, respiratory conditions or other neurological conditions, throughout eastern Hertfordshire.

Lister Hospital End-of-Life Care Services

The Lister Hospital Palliative and end-of-life care services work solely with patients who have life-limiting illnesses and offer; advice, information to patients and families including financial matters, emotional and psychological support, referrals to community services and bereavement support. For full details please visit the website link below.

Early Bird Self-Referral

You can self-refer to the Early Bird service from as early as five weeks pregnant. You will be sent a letter offering you an appointment within 10 working days, please read the information contained within the screening leaflet before you come to your appointment.

Health For Teens: Sexual Health

National Sexual Health Helpline

If you would like to talk to someone about a sexual health issue, you can call the national sexual health helpline. Your call will be treated with sensitivity and in strict confidence. The Sexual Health Helpline is open from 9am-8pm, Monday-Friday.