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The Hotel Cass is perfectly located right off the Magnificent Mile in Chicago. The room was good (if not the largest room I’ve ever stayed in), staff friendly, breakfast the usual and the whole experience enjoyable. Perhaps the best part was the price. I stayed 3 night and would happily stay again.

Stayed: February 2013, traveled on business

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Ask James F about Holiday Inn Express Hotel Cass

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

HotelCass, General Manager at Holiday Inn Express Hotel Cass, responded to this reviewResponded March 4, 2013

Thank you for your review James! Safe travels back to Australia and we hope to see you again soon.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

As other's have mentioned, the location is ideal for a tourist or business trip as it's centrally located near all shops, restaurants and other larger hotels in the North Loop.

However the rooms are very small, even by Chicago standards. Additionally the walls were stained and the carpet had something stuck to it. I didn't feel that comfortable in the room from a cleanliness perspective. Half the channels on the TV didn't work well and the remote was sporadic as well. The hallway's seem to have a loud echo so when someone walked and was talking, it was like they were in your room.

On a positive note, the staff was very friendly and the internet connection worked great.

I'd recommend other hotels when staying in the area.

Stayed: February 2013, traveled on business

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Ask OntheRoadAgain917 about Holiday Inn Express Hotel Cass

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

HotelCass, General Manager at Holiday Inn Express Hotel Cass, responded to this reviewResponded February 27, 2013

Thanks for your review OntheRoadAgain917. Our team works hard to ensure our guests have the best stay possible and anything less is unacceptable. We're looking into the issues you raised. In the future, please don't hesitate to call or speak with us about anything you have questions about during your stay. Thanks again and we hope you have a great day.

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If you are going to Chicago looking for a clean place to sleep, this isn't a bad place to stay. You are a couple blocks away from Michigan Ave and all the shopping area. You are a short ($10 or less) cab ride to Navy Pier, Wrigleyville, Sears Tower, Loop, Medical Center. Another perk of this hotel is the location to Portillo's Hot Dogs!! Its only a few blocks away, so make sure you check that out if you stay here. The down side to this hotel is the size. The rooms are really small and don't leave you much space to move around. Bathrooms are also pretty small and the sink doesn't drain (I have stayed here twice, in two separate rooms, both have the same issue). Minor flaws, but at least the room is clean.

Stayed: January 2013, traveled solo

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Ask autiger3313 about Holiday Inn Express Hotel Cass

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

HotelCass, General Manager at Holiday Inn Express Hotel Cass, responded to this reviewResponded February 22, 2013

Thanks for your review. Portillo's is an excellent choice for Chicago-style dogs. Don't forget to order a slice of their famous chocolate cake! Thanks for staying with us and we hope to see you again soon.

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First off, I would lke to say that i wore a St. Louis Cardinals hat the whole time I was up in Chicago, and even the Cubs fans were quite polite.(although it wasnt baseball season.

Anyway, My name is Andy Huggins and the The reason I wanted leave this review personally is to say that this was probably the best hotel stay I've had in quite a long time. I've stayed at Hiltons, Embassy Suites, and the like, and took the chance on the Hotel Cass in downtown Chicago because of the price. And I got way more than my money's worth. Everyone, from the valets, (great bunch of guys, every single one of them) housekeeping, the tall guy that made the breakfast(sorry I dont know his name) and the front desk(a big thank you Jackie!) were wonderful. I took my wife up to Chicago for the week just to get out of town for fun and they were not only helpful, but went out of their way to make us comfortable. And im not a 60 year old doctor, just a middle class 29 year old. The reason i tell you that is to show that at the Hotel Cass, they do not discriminate based on your appearance, they treat you with the utmost respect. Ive stayed at a Hyatt (I wont say which) and did not get this treatment.Also, the location of the hotel is in walking distance most major shopping areas(State St. and Michigan st., as well a very large number of eating establishments that range from very reasonable to more expensive options, which is great. And the valets always knew of a good restaurant. Also, the location is great if you like to walk instead of cab ride. We only took one actual cab ride whil inside Chicago and that was to the SkyDeck. Other than that, the Navy Pier, Millenium Park, Nordstroms, misc malls, The Billy Goat Tavern(look it up, and if you go get the double cheezeborger) Unos, chicago style deep dish, and other great restaurants are a05min walk away, thee are some good ones off Hubbard St. Take backpack though, or your arms might get tired because your wife bought too much stuff.

So I would like to give a HUGE THANK YOU to the Hotel Cass, even if i am a St. Louis Cardinals fan!

Room Tip: the rooms are small , but it is in the heart of Downtown Chicago , so the views are nice and locatio...

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Stayed: February 2013, traveled as a couple

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Ask andy h about Holiday Inn Express Hotel Cass

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

HotelCass, General Manager at Holiday Inn Express Hotel Cass, responded to this reviewResponded February 22, 2013

To the nicest Cardinals fan we know,

Thank you so much for your review! It means a great deal to us that we helped make your stay enjoyable. Kudos to you for planning such a fun getaway for you and your wife and you both definitely took advantage of every minute here in Chicago! Even better that you made it to Billy Goat Tavern, as you know it's a Chicago institution!

So thank YOU and we hope to see you and your wife again very soon (maybe you'll take a chance and visit us during baseball season??). Thanks again!

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Stayed here as a couple for 3 nights. Location is great! Close to various restaurants and shopping. Room was small, but suited our needs. Breakfast area is a bit small for the number of rooms the hotel has. Staff was nice. Would stay here again!

Stayed: January 2013

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Ask Saranicole0124 about Holiday Inn Express Hotel Cass

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

HotelCass, General Manager at Holiday Inn Express Hotel Cass, responded to this reviewResponded February 22, 2013

Thanks Sarah Nicole! We hope to see you again soon.

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This hotel was extremely convenient regarding location, which was a huge plus. The rooms were (very) small, which I knew about beforehand and didn't mind. The breakfast every morning was very good, with a variety of hot and cold food items. The best part about this place, though, is the staff. The staff here was friendly, outgoing, helpful, and warm, with no exception. We had the pleasure of dealing with probably 20 different staffers over the 4 days we were there, and I must say I was thoroughly impressed with every one. And though the rooms were small, I will most definitely be staying here every time I go back to Chicago!

Stayed: February 2013, traveled as a couple

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Ask Esteban1216 about Holiday Inn Express Hotel Cass

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

HotelCass, General Manager at Holiday Inn Express Hotel Cass, responded to this reviewResponded February 22, 2013

Wow, thank you for your review! We're truly flattered. It's our honor and privilege to serve our guests and we're thrilled you enjoyed your time with us. We look forward to seeing you again, thanks and have a wonderful day!

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The rooms are updated and modern. They are also very small. It was pretty much quiet and relaxing. The heat is terrible in winter though. The heaters are not big enough for the small rooms. They are movement sensored so if no one is in room or not moving the heat does not kick on. That is a problem for those that cannot stand being cold in the winter. The staff was pleasant. They do not help with parking in any way. I asked about cheaper parking ($40.00) and they ignored me completely. The garage next to the hotel is $40.00 overnight (cannot leave at all). We had to leave for a business meeting after only being there for 2 hours and was charged $28.00 for parking.

Room Tip: Stay close to the airport (cheaper and better quality for money) and take train, bus, or cab to city...

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Stayed: February 2013, traveled on business

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Ask Brownsfan1111 about Holiday Inn Express Hotel Cass

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

Hello BrownsFan - Thank you for staying with us and for your recent review. While the heat does have motion activation like many hotels, it should stay at the temp while you're sleeping. We have double checked to ensure all the systems are working properly and thank you for bringing it to our attention. Also, we passed along your kind words about our courteous staff to the team.

Thank you again.

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Welcome to our Holiday Inn Express Magnificent Mile Hotel. Our downtown Chicago hotel, conveniently located off Michigan Avenue on the Magnificent Mile, is situated in the heart of Chicago near several businesses and attractions. Business travelers will appreciate our downtown Chicago hotel location near major companies such as Deloitte, Boeing, AT&T, Sun Microsystems, Computer Sciences Corp. and Northwestern Hospital. Flying into Chicago? Our Chicago hotel is close to O'Hare (18 miles) and Midway (12 miles) Airports, saving time for the busy executive. Staying at this landmark Chicago hotel will make it easy to visit popular Chicago attractions like the Shedd Aquarium, the Art Institute, Navy Pier, Lincoln Park Zoo and Millennium Park. Catch a game with one of the 16 professional sports teams in town. At our Chicago downtown hotel, you're just 2 blocks away from Michigan Ave, Chicago's Magnificent Mile. Newly renovated, this historic Holiday Inn Express Magnificent Mile hotel has 175 guestrooms and 3 suites. The public areas reflect 1920s Beaux Arts' architecture and feature a great room with comfortable seating areas for the complimentary Express Start breakfast. Our Chicago hotel provides a chic, urban setting that is Wi-Fi friendly, stylishly updated and convenient to downtown businesses and attractions. Whether you visit Chicago for business or vacation travel, stay comfortably at our Magnificent Mile hotel....more less

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Also Known As:

Holiday Inn Express Chicago

Holiday Inn Chicago

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