Line2 Support Center

How can we help?

In Android 6.0, Google has introduced a Battery Optimization feature aka "doze mode." This doze mode automatically gets activated when the device is not plugged in, when the screen is locked, and when no motion has been detected for some time.

For Line2, this means that the app may be prevented from running in the background which will cause you to miss your calls and texts. To ensure that you don't miss any of your calls and texts, you'll need to allow Line2 to run uninterrupted in the background.

You can do this by performing the following steps.

Go to Settings, either from the app drawer or from the notification panel.