Additional information

MORE ABOUT STORAGE WEST MURRIETA:
Storage West Murrieta is a clean and well maintained facility with flexible leasing options and competitive rates! Our friendly resident managers are available to help you select the right standard or climate controlled unit for your needs. Computerized access gates, surveillance cameras, a full perimeter fence and security lights ensure that your belongings are safe when you store with us! We also have a variety of moving and packing supplies available for purchase.

Customer Reviews

Best Rates in the area for the same cleanliness as other more over over priced competitors =)

Price - 5/5

Service - 5/5

Cleanliness - 5/5

Recommended:yes

5 of 5 stars

LANZ

Management was awesome!

On-site manager was so nice and accommodating. Great customer service and support !

Price - 5/5

Service - 5/5

Cleanliness - 5/5

Recommended:yes

5 of 5 stars

HELEN

EXTREMELY HELPFUL STAFF!!

The facility was very clean. The staff member, Eric, was extremely considerate, really appreciated that. Would highly recommend this facility.

Price - 5/5

Service - 5/5

Cleanliness - 5/5

Recommended:yes

5 of 5 stars

Andrea

Jorge was very helpful.

Trouble free move in. It was clean and easily accessible.

Price - 5/5

Service - 5/5

Cleanliness - 4/5

Recommended:yes

4 of 5 stars

ingrid

Nice and Clean!

Very reasonably priced and clean. I drove a little further for this unit.

Price - 3/5

Service - 4/5

Cleanliness - 4/5

Recommended:yes

5 of 5 stars

Mary

Price - 5/5

Service - 5/5

Cleanliness - 5/5

Recommended:yes

0 of 5 stars

Manager Response

Manager's Response

Hello Clifford,
Thanks so much for taking the time to review us. We really appreciate your feedback and take it seriously. We did want to clarify a few things that you brought up. You mentioned there was a "mandatory purchase for insurance." We do ask that anyone who rents with us either use our Preferred Lease which includes coverage for things like theft or flooding, etc. or just provide proof of some other kind of coverage, like home owner's or renter's insurance. This choice is totally up to you. As far as the padlock, you are correct, it is a violation of our contract to use a lock less secure than a disc lock. You can read about disc locks on our website: http://www.storagewest.com/discus-locks/ where we explain why we recommend these locks. Most importantly, this is for the security of your belongings. We sincerely apologize if any of this wasn't clear at the time you rented with us. Hopefully this has helped but if not please contact us at the facility so we can talk with you about this more. We just want to make sure your things are safe, we don't want you to feel this is an unnecessary burden. We've been in business a long time and we really feel these guidelines are in the best interest of our community.

5 of 5 stars

Nancy

great customer service

we upgraded to a bigger unit no fuss easy as pie

Price - 5/5

Service - 5/5

Cleanliness - 5/5

Recommended:yes

3 of 5 stars

Clifford

The insurance and the padlock

So there was an admin fee of $20, which wasn't bad I thought, also the cube said 5'x5' for some reason it seemed smaller. But there was a mandatory purchase for insurance, which I chose the least costly. The insurance is voided if you use your own padlock, which is what I did. I didn't want to buy a $13 round padlock at their store and price, nor was it mentioned online. Regardless the padlock I use, why does it void the insurance, and since I chose my own lock why did I have to purchase the insurance? I mean the facility has a gate, fence, and cameras. Just seems misleading, and just another way they can make a bit more.

Price - 3/5

Service - 4/5

Cleanliness - 3/5

Recommended:no

0 of 5 stars

Manager Response

Manager's Response

Thank you for choosing us. Weâre glad we could be such a help!

5 of 5 stars

Jay

Easy move in!!

Storage west had exactly what I need for a great price. Location is very close to home. Jorge was a great help.

Price - 4/5

Service - 5/5

Cleanliness - 5/5

Recommended:yes

5 of 5 stars

Ryan Hiller

Thank you Storage West!

Very professional service. We all know how complicated moving can be, but Storage West treats you like family right when I walked in the door! So thank you

Price - 3/5

Service - 5/5

Cleanliness - 5/5

Recommended:yes

5 of 5 stars

jessica

easy move in

I love that they have a call you can use on your move in day to help moving your stuff. Also the onsite manager was really nice and help me find the right lock in unit for what I needed

Price - 3/5

Service - 5/5

Cleanliness - 5/5

Recommended:yes

4 of 5 stars

David

When I had misplaced my keys the attendant there removed my locks for me so I could get back into the unit. She probably didn't have to do that, and I really appreciated the help!

Price - 3/5

Service - 4/5

Cleanliness - 5/5

Recommended:yes

4 of 5 stars

Lana

I thank the associate manager for being patient with us and write things down for us.. Very helpful and friendly.

Price - 5/5

Service - 5/5

Cleanliness - 5/5

Recommended:yes

5 of 5 stars

Elizabeth

Using the truck for free was awesome. Saves us money.

Price - 5/5

Service - 5/5

Cleanliness - 5/5

Recommended:yes

5 of 5 stars

Jensen

Good. Quick.

Price - 3/5

Service - 5/5

Cleanliness - 5/5

Recommended:yes

5 of 5 stars

Richard

Excellent service.

Price - 4/5

Service - 5/5

Cleanliness - 5/5

Recommended:yes

5 of 5 stars

Andrew

Great service. Very easy.

Price - 5/5

Service - 5/5

Cleanliness - 5/5

Recommended:yes

5 of 5 stars

James

Great.

Price - 5/5

Service - 5/5

Cleanliness - 5/5

Recommended:yes

5 of 5 stars

James Chastain

Quick and easy to move in.

Price - 3/5

Service - 3/5

Cleanliness - 3/5

Recommended:yes

5 of 5 stars

Monica

AMAZING, The woman at the front desk is so helpful and friendly!!

Price - 5/5

Service - 5/5

Cleanliness - 5/5

Recommended:yes

4 of 5 stars

omar

good and very convinience service

I didn't have to wait till a unit was available everything was fast and easy

Price - 4/5

Service - 4/5

Cleanliness - 4/5

Recommended:yes

5 of 5 stars

Tamara

Your customer service was very excellent love the location and the hours And of course the price