FRONT OF HOUSE NIGHT CREW

WHO ARE WE
Generator is on a journey. Appropriate, given that we're an accommodation brand. The journey began in London, swung through a heap of European capitals on its way to dominating the world. No biggie. Fast Company named us one of the top 50 most innovative global companies. We, of course, agree. And now this top 50 most innovative global company (did we mention that?) wants a pretty awesome Night Crew member for Generator London.

Our spaces are safe and seriously social, in the proudest part of the beating heart of the cities we love. Cultural action, creative pulse and an outstanding way to waste some of the finite time the universe has given you - that's what Generator offers. Holds true for staff and visitors equally, and while chic design is always the backdrop, every Generator in every destination reflects the unique beat of that city's heart.

BEING YOURSELF is the key to bringing the Generator story and brand to life.

ABOUT GENERATOR LONDON
Generator London is a short stroll from Covent Garden, Regents Park and the British Museum. When crafting this hostel we redesigned this old police station to reflect the city’s street life. Local reclaimed timber, exposed brickwork and hot-rolled black steel give the hostel an industrial feel. Bold graphics, vibrant patterns and famous British cultural icons combine to capture London's cosmopolitan vibe. Make sure you catch the classic red bus that’s parked next to our bar’s dance floor every night. Don’t be late, London’s calling.

NUTS AND BOLTS OF THE JOB

Take ownership of the guest journey to ensure that you continuously raise the bar and create a truly unique Generator experience

Know your guests and have a passion for independent travel and the road less travelled

Own guest complaints and resolve them yourself

Demonstrate a passion for delivering outstanding customer service

Be part of a great team within your department that get Generator and want to be themselves

Monitor our social spaces, lighting, sound and temperature, to make sure they embody the Generator brand and culture at all times

Know your city, its cafés, bars and restaurants, its art, its music

Ensure you comply with all company policies you have been trained on, which include Fire Training and Health & Safety and Food Hygiene

Be Responsible for all cash handling whilst you are on duty

Correctly administer the Shift procedures every shift with 100% accuracy and consistency

Naturally this is not intended as an exhaustive list of duties. Other duties as may be reasonably required will form part of this job description.

WHAT’S IN YOUR DNA

Solution orientated

Strong organisational skills with excellent attention to detail

Ability to work under pressure

Like getting your hands dirty, wherever, whenever, because you will

Be an excellent communicator

Available to work when needed

You must be eligible to work in the EU to be considered for this role

YOUR ROCK STAR EXPERIENCE

Experience working within the hospitality/service industry

Appropriate experience gained in all main tasks

Ability to work quickly in a high-pressure & fast paced environment

OUR EMPLOYEE BENEFITS

Birthday holiday in addition to your yearly holiday allocation

Employee Bounty Program providing opportunities to earn up to £1,000 for new hire referrals with no cap on number of referrals made

Company contribution towards gym membership fees for all eligible employees

Here you may well find the answers to life, the universe and everything, including why there are no penguins at the North Pole. We look forward to hearing from you.

Join Us and help us achieve our Vision!

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We need a passionate and confident people person to join our Night Front Office team. If you are motivated, organised, a people person through and through and have a genuine desire to be part of something big then your journey should start here. Help us to create an unforgettable experience. Be a part of Europe’s fastest moving, ground-breaking, lifestyle & hospitality brand.