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Excellent Value - Excellent Facilities

Like the previous reviewing we too stayed over on the night of 22/2/14 and booked through Booking.com - but what a different experience we had. The website makes it very clear that there is no parking at the hotel but that there is limited parking in a local car park, which is for the sole use of the hotel residents. It also advises to stop in the unloading bay outside the hotel to and go in to organise the parking, which we did. The man on reception was extremely pleasant and helpful and we were at the car park within a few minutes and there were plenty of spaces available. Having checked in we made our way up to the third floor in the lift, which was working throughout our stay. We were pleasantly surprised with the quality of the room which was immaculate, had extremely comfortable beds and had a fantastic view of the sea front. We were also delighted to find out that the indoor swimming pool was open and that there was evening entertainment. Throughout our stay we found all the staff extremely pleasant, helpful and efficient and can only praise them. The hotel offered excellent value for money with excellent facilities. We will certainly be returning again.More

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Room Tip: Go for a standard plus room - they are roomy, well furnished & modern

Stayed: February 2014, travelled as a couple

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Ask Denise B about Bay Torbay Hotel

2 Thank Denise B

This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

SimonWMurray, General Manager at Bay Torbay Hotel, responded to this reviewResponded 25 February 2014

Thank you Tsereve for reviewing your recent stay with us and I am glad that your break with us was everything that you had hoped it would be. We can get no better compliment than a guest wanting to return, so we do look forward to that in the near future.I cannot answer any negative review better than another guest could, so thank you again for you kind words.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC

Dear Readers,I have booked this hotel for 22/02/2014 on Booking.com.I had no problem with this booking. When we turned up there was no Parking - no way of unloading my bags.The manager was very unhelpful and rude because I asked about parking! it sounded like I killed his mother!Anyway, long story short I managed to park the car and got my keys gone to check the room. The room didn't have any bath which I have requested on the booking.Went down stairs asked him that there should be a special request about bath in the room. He argued with me that there is no request on the booking. I had to force him to check the booking which he checked and came back saying ' ohh I have one room left' he did not apologised for the arguing with me and that is I am right.

Hotel is shabby, run down and dirty floors. Lifts is out of order.Please consider other hotels rather than this one.

Travellodge is better than this one.

Regards

Stayed: February 2014, travelled on business

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Ask AlanNatalie about Bay Torbay Hotel

6 Thank AlanNatalie

This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

SimonWMurray, General Manager at Bay Torbay Hotel, responded to this reviewResponded 25 February 2014

I am sorry you felt your experience was not as you had hoped. If you had actually stayed at least for one night in the hotel I am sure that your opinion would have been different and you would have had an enjoyable stay like so many others do. It is most unusual to have a posting of this nature as you can see by the many other great reviews detailing their experiences at the Torbay and especially the friendliness of our staff. We have countless guests who stay here and have a wonderful time as you can see. To clarify one point, we do actually have a car park, although it is not on site, it is a short distance away and is secure and again our guests find it most useful.

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Just returned from 3 night break from start to finish we couldn't fault it. great choices of food always hot.the staff work extremely hard .entertainment was good Saturday night singer was excellent,so all in all fantastic value for money. will we do it again .already booked :-))

Stayed: February 2014, travelled as a couple

Ask sheiladeeCheshire about Bay Torbay Hotel

2 Thank sheiladeeCheshire

This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

SimonWMurray, General Manager at Bay Torbay Hotel, responded to this reviewResponded 24 February 2014

Thank you for posting a review of your holiday with us at the Torbay and I am glad that you had such a great stay with us and that you enjoyed it so much that you have already booked to come back. We look forward to seeing you again soon.

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This being our first trip with shearing I was apprehensive, but had nothing to worry about.The hotel is clean and comfortable our room was front facing which had been refurbished recently had a view of the fountain and marina. Evening entertainment was good music and dancing. The food was good and varied each dayThe restaurant staff were friendly and professional in fact all the staff made you feel welcome. The shops are within walking distance of the hotel. The hotel I'd say is central to most amenities.We thoughly enjoyed our stay at the Torbay hotel and will return again later on in year or early next year.We would like to thank the staff for a wonderful relaxing short break.

Stayed: February 2014, travelled as a couple

Ask june40 about Bay Torbay Hotel

2 Thank june40

This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

SimonWMurray, General Manager at Bay Torbay Hotel, responded to this reviewResponded 24 February 2014

Hello June40. Thank you for posting a review of your recent stay with us and I am pleased that you had a wonderful weekend at the Torbay. Thank you for all your lovely comments regarding your stay and the staff. Its always good to hear that guests enjoyed their holiday that they plan to return, so we look forward to your next visit.

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Visited in January on Shearings weekend break and thoroughly enjoyed our stay.Great location ,excellent service and food in the restaurantComfortable, clean room recently refurbished with well appointed bathroom Very pleasant lounge areas with ample relaxing settees etcAll staff very helpful and friendlyWould certainly stay here again

Stayed: January 2014, travelled as a couple

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Ask David T about Bay Torbay Hotel

2 Thank David T

This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

SimonWMurray, General Manager at Bay Torbay Hotel, responded to this reviewResponded 24 February 2014

Hi David T, Thank you for your review of your recent stay with us and I am glad that you found everything to your liking and its especially nice to hear that the staff were friendly and helpful. we look forward to seeing you again in the near future

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Just come back from our first trip with shearings and stay at this hotel. Had a wonderful time, food and staff were excellent hotel very clean, we had one of the older rooms which was a bit tired but as said clean, our friends had one of the rooms which had recently been renovated and it was great, they are in the middle of renovation so still someway to go, but works did not interfere, would recommend Shearings and Hotel to anyone and we are looking forward to returning.

Stayed: February 2014, travelled as a couple

Ask David J about Bay Torbay Hotel

2 Thank David J

This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

SimonWMurray, General Manager at Bay Torbay Hotel, responded to this reviewResponded 13 February 2014

Thank you David J for your review of your holiday here at the Torbay. I am pleased that you enjoyed your stay with us and that as a first timer holidaying with us, that you found everything to your satisfaction. We do refurbish each year and I hope that on your return that you find that we have improved the hotel even more to your liking.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC