If you're using an unsupported printer, you may not be able to print receipts, or the format may be misaligned. Do get in touch with us if you need assistance on obtaining compatible printers.

Finding your LAN Printer

1. On your iPad, go to the iPad's Settings > Wi-Fi.

2. If you purchased the preconfigured ASUS from us, make sure your iPad is connected to the StoreHubCloudPOS Wi-Fi network. Tap the StoreHubCloudPOS name until you see a tick next to it to signify it's connected.

If you see the WiFi name as 'ASUS', that means your router has likely been reset. Don't worry, you can still use the router, but do get in touch with the customer support team for steps on configuring the router.

3. Go to the StoreHub app > Settings > Printer.

4. Tap Search Printers. The printer name should show up. Once it does, tap the printer name.

5. Select Receipt Printing Enabled and any other virtual printer you've set up in the BackOffice. Example: if this printer is for the staff in the kitchen, select Kitchen.

6. Tap Print Test Receipt and the printer should print out a test receipt.

Note: If you have purchased your own router, please connect the iPad to the Wi-Fi network of your own router.

3. Tap on the printer name until a tick appears next to the name, signifying that it's connected.

If you encounter any problems, please refer to this video:

4. Tap Search Printers. The printer name should show up. Once it does, tap the printer name.

5. Select Receipt Printing Enabled and any other virtual printer you've set up in the BackOffice. Example: if this printer is for the staff in the kitchen, select Kitchen.

6. Tap Print Test Receipt and the printer should print out a test receipt.

Note: If you can't connect, tap Forget the Device under the iPad's Settings > Bluetooth > press the ( i ) button next to the connected device. Next, toggle the Bluetooth button off, then on again and wait for the device to appear and connect it again.