Implementing Siebel Email Response in an International Environment

Siebel Email Response supports Unicode and the ability to filter templates based on language and locale settings in a single Oracle environment. No matter whether the database is Unicode or not, incoming email content will be converted to Unicode. If the database is Unicode, then all characters after the conversion will be saved in the database. However, non-ASCII characters will not be able to be saved after the conversion. For global deployment resources, see the following table.

Topic

Resource

Configuring Siebel software to use multiple languages. For general Unicode information, see the sections about global deployment scenarios.

Global Deployment Guide.

Siebel Email Response global deployment setup, including the Smart Character Set feature.