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Mikelfc

Posted 09 January 2006 - 03:40 PM

jrm20

Posted 11 January 2006 - 09:45 PM

Okay this is very very hard to figure out unless I was actually there it would take me 10 mins to figure out.

This is all I can tell you...... Its called troubleshooting..

Hook the dsl modem directly up to your pc's ethernet card. Dont use the router at all right now. We need to first find out if you can get onto the internet with a direct connection. Means just hook the dsl modem to pc.

"No routers as of right now" "Unhook any routers" Do not use anything but the modem directly hooked to pc!!!!

So, hook up the adsl router to the pc's network adapter using the cat5 networking cable. Reboot the pc and see if you can get onto the internet at all. Thats all I can help as of right now bud... After you do that, someone else can help you troublshoot more.

dsenette

Posted 13 January 2006 - 09:54 AM

gerryf

Posted 13 January 2006 - 10:35 AM

gerryf

Retired Staff

Retired Staff

11,365 posts

Had you logged into the router and run the setup wizard (autodetect connection type).Maybe I missed it, but all you seem to have done is connect thingsConnect everything as illustrated in the manual and connect to the router by typing http://192.168.0.1 in theaddress field of your Internet browser.

When prompted, enter admin for the user name and passwordfor the password, both in lower case letters.

If all works well, it should detect that this is a pppoe connection. If not, it will have to be set up manually.

I know you noted that this was AOL Broadband in your first post, but I missed that for some reason.

After your router automatically configures (if it does not, well, we have some work to do)

gerryf

Posted 13 January 2006 - 05:37 PM

gerryf

Retired Staff

Retired Staff

11,365 posts

just to refresh everyone in here...the main issue is that no matter what is done....the lan connection is showing as network cable unplugged...

Wait a minute...we do not actually know that, do we? He showed you a network properties picture when he was plugged in directly to his adsl modem, and had disconnected his router because he could not get on with it.

That does not mean he has a network cable unplugged error when he is connected

Listen, let's simplify

WITH THE ROUTER AND COMPUTER OFF

Phone line comes from the wall

Connect the line to the ADSL MODEM

Connect the line from the ADSL modem to the correct port on the DG834GT/GTB firewall router.

The first thing to do when the wizard appears is read the welcome message, and then click Next.

Read the 'Before you continue....' message, and then click Next.

Select the option This computer connects to the Internet through a residential gateway or another computer on my network, and then press Next.

Now, type in a Description for your computer; ie: Jimmy's Computer.

Enter a Computer Name (or leave it as it's Default), and then press Next.

Enter a Workgroup Name -- or leave it as it's default, and then press Next.

If you want to share files and/or your printer with other computers on the network, select the option Turn on file and printer sharing and press Next.

Check the information; if it is all fine, press Next.

Now, if possible, you should Create a Network Setup Disk -- once you have created a Network Setup Disk, insert it into any other computer on your network, and run it; follow all prompts.

Now, please goto Start, Run, type CMD, press 'OK' and then type: IPCONFIG /ALL - please post the results here by right-clicking on the Command Prompt window, selecting 'Select All', pressing Ctrl+C, and then posting on this forum. Alternately, you can save your information to a text file by using the following command: IPCONFIG /ALL > C:\ipconfig.txt -- navigate to that text file, and copy/paste the information from it.

You should, theoretically, be able to connect to your Router's web console now, by typing http://192.168.0.1 in your Internet Explorer Address Bar --> When prompted, enter admin for the user name and password for the password, both in lower case letters.

If you still cannot, then please do the following:Goto Start --> Run --> Type CMD --> Type ping 192.168.0.1 --> please copy/paste the results.

Test your Network1. Goto Start, Run, type: NETSH DIAG GUI - press 'OK'. A Command Prompt window will open temporarily; don't touch it, it will disappear in a moment. 2. A Microsoft Help and Support window will then open; select the option 'Scan your system'. 3. Wait for the scan to finish and then scroll down to the heading 'Modems and Network Adapters'. Look at 'Network Adapters' (don't expand it yet). Beside your connection information, you should see a green 'PASSED'; if you do not (if you see a red 'FAILED') then expand 'Network Adapters', scroll down the list until you see the heading with the 'FAILED', expand that option and copy and paste the results here.In the NETSH DIAG GUI, you should be looking for any red 'FAILED', however the key one is Network Adapters for you. If you see any other red FAILED, expand the component and copy the results.