Documentation and Interactions Summary tiles are slow to load or timeout

On constituent records, the documentation and interactions summary tiles are taking a long time to load or sometimes timeout. The tiles are not customized and are taking 3-5 minutes to load. There is a large number of members ~34,874 in the system.

Article
Number:98934

Products:

Blackbaud_CRM

Download and install the latest Service Pack which contains all fixes from previous patches. If you are running an older version, download and install the latest version and then the patch.

Steps to Duplicate

Steps to duplicate:1. Search for a constituent record2. Select the record3. Click documentation and interactions tab4. Wait for tab information to load