I recently placed an order with Sweet Wise. Unfortunately, because of the ice storm in Texas a week and a half ago, my order sat on the UPS truck and there was nothing they were able to do because they were backlogged.

I was in a full on panic because I was making the cake for my son and daughter in law's baby shower. It was this past Sunday. With nothing left to do, I called and spoke to Sanja and inquired about the option of reordering the entire order and using overnight shipping. I would also need to return the first package whenever it finally arrives.

I just wanted you to know what a wonderful staff you have!!

Not only did Sanja work with me, she assured me that the package would be here. She went out of her way to ensure my needs were met. I am the Quality Director at my hospital and I deal in customer service daily, whether I am teaching it to others or using it with patients.

I know good customer service when I see it!! Your team is awesome at it! Not only did she help me, but Dane sent me an email to assure me that he had packaged my order and delivered it for shipping himself. He didn't have to do that but he did and it was reassuring. Finally, Sanja emailed me on Saturday after checking my order number and she wanted to verify its arrival. To me that says she was genuinely concerned with my needs! That is simply above and beyond what I could have expected!!

I have ordered with you before and I will only use Sweet Wise. I am a customer for life! I am attaching a photo of my final creation. I am a novice cake decorator I LOVE Kathy videos. They are so helpful.

Tools

Carry decorated desserts with ease! The 6 in. high clear plastic dome has 3 locking latches that hold the base securely in place wherever you go. Convenient handle gives you a firm grip for a safe trip from your car to the party.

The elegant base is approximately 13 in. diameter and holds and stores up to 10 in. round cake or pie, cupcakes, cookies and more.

It's the most convenient way to take along cakes, cupcakes, muffins and more! The Ultimate 3-In-1 Cake Caddy features an exclusive reversible cupcake tray which holds 12 standard or 24 mini cupcakes. Or, remove the tray to carry up to a 9 x 13 in. decorated cake on the sturdy locking base. The see-through cover has higher sides to keep icing flowers and tall decorations protected. You'll also use the caddy at home, to keep pies, cookies and brownies fresh for days after baking.

Roll out cookie dough, cut with cookie cutter, bake cookies, ice with buttercream icing, roll out fondant on mat, cut with same cookie cutter and place on iced cookie for a perfect fit. Add additional decorations if desired.

Create beautifully decorated cookies with this Dress Cookie Cutter Texture Set. Each set contains 1 dress cookie cutter in different sizes with 3 texture - embossing sheets. So easy to use with stunning effects

The Cookie Cutters you can find on our web side are the perfect cookie cutter to sprinkle in a little fun and add a dash of excitement to those dull, round cookies. Whether you're looking for that perfect birthday gift or whether you're looking bring a little fun to your next party. Our cookie cutters are of the highest quality and the best part is that it will only cost you a little dough! Check out our wide selection of unique cookie cutters.

The Cookie Cutters you can find on our web side are the perfect cookie cutter to sprinkle in a little fun and add a dash of excitement to those dull, round cookies. Whether you're looking for that perfect birthday gift or whether you're looking bring a little fun to your next party. Our cookie cutters are of the highest quality and the best part is that it will only cost you a little dough! Check out our wide selection of unique cookie cutters.