Shift patterns are rotational from 9am to 8pm (9am to 5pm, 10am, to 6pm, 11am to 7pm and 12noon to 8pm). Also, shifts will include weekend work - with an alternative day off throughout the working week.

Are you a highly motivated and driven individual? Then you should apply for the following role within the largest Personal Insolvency business in Scotland.

They are looking for highly motivated articulate individuals who have a high attention to detail and problem solving skills. Working within a team and a great working environment you will be responsible for:

- Provide best advice to all customers; checking that the case would be viable to go forward in the process
- Managing a portfolio of clients (TD's / DAS) ensuring the administration of each case is accurately and timely processed
- Collecting card payment details
- Obtain any outstanding documentation from the client
- Increase customer satisfaction and reduce drop off rates through improved customer service.
- Discussing and resolving any objections from customers regarding qualifying product.
- Update our client management database efficiently with regards to time spent on client cases (full training provided)
- Positive General communication to all internal and external departments
- Support, guide and feedback to CAM's (customer account managers) on any issue with their case referral
- Work with creditor meeting team to ensure cases gain protection/approval.
- Submitting statutory documentation to the Accountant in Bankruptcy within prescribed deadlines.
- Dealing with creditors to ensure the Approval of DAS arrangements and protected Trust Deeds.
- Any ad-hoc tasks required.

Skills Required:

- A professional telephone manner
- Excellent administrative skills
- Attention to detail
- Insolvency experience preferred but not essential; as full training will be provided
- Excellent negotiation skills
- Ability to prioritise and adhere to strict deadlines
- Conscientious with a strong customer service ethic
- Ability to work on own initiative as well as good team interaction
- Retentions experience desirable but not essential