One of our Birmingham based clients is looking for a Service Desk Analyst to join their team in temporary basis.

Person Specification

- Is customer focused with a strong sense of quality and a desire for delivering service excellence.- Demonstrates strong interpersonal and communication skills- Can oversee the execution of tasks assigned and works well with own/ client teams to remove any obstacles.- Sets and meets customers (internal and external) expectations, promising only that which can be delivered.- Has the respect of the customer as a result of committing and delivering- Understands the relationship between work processes and the business.- Is aware of internal/external business issues and instigates the ideal course of action as a result, ensuring best practice at all times.- Has the ability to identify new opportunities within own area and appropriately engages client or manager in the pursuit of such opportunities.- Once opportunities have been identified, provides innovative, workable solutions / plans for take on and continued delivery of the service.- Minimum BPSS clearance, requirement for full SC clearance may be required- Have the ability to change in line with business requirements and adapt quickly to the fast paced environment- Willingness to be pro-active, learn new skills and take additional responsibilities

Essential skills and experience

- Excellent customer service and communication skills.- Capable of working in a pressurised environment- Logical thinker and problem solver