At Whiplash, we want to make it right when things don't go to plan. To that end, we're introducing a new feature called Report Issue to make it easier than ever to report a problem.

For any order, you'll now be able to report a problem directly in the app. Did the order arrive damaged, or was the packaging material not what you'd prefer? You'll briefly describe the problem, and pending our verification, we'll issue appropriate refunds.

In addition to issuing refunds when we fail to meet expectations, this will give the Whiplash team crucial feedback into performance. We'll be tracking errors as a percentage of shipped orders, which allows us to gauge performance over time and get ahead of systemic flaws.

We've been working hard to get this ready - and many of you have been asking about this - so we’re excited to announce our newest facility outside of Montreal in Quebec. Retailers with a Canadian customer base can benefit from shipping directly in a number of ways: Customs

At Whiplash we do our best to let our customers lead our development roadmap, tackling the issues that arise for today's modern e-commerce retailers. In line with this approach is our most recent platform integration: Skubana. As omni-channel is moving from the ideal to the norm, retailers need increasingly robust