It doesn't sound like a difficult fault to troubleshoot. If you upload some detailed photos or scans, I would be interested in having a look for you.

fzabkar, you own an Atola Imager?

No, but I own a brain, and I've repaired more than a thousand power supplies, in all kinds of equipment, without schematics.

The fault appears to be a simple power supply issue. If so, then any competent technician (ie one that doesn't rely on board swaps) will be able to troubleshoot it without too much difficulty. In any case, I'm curious as to what the product looks like. Who knows, I may even buy one.

We resolve this kind of issues very quickly and efficiently. All you had to do is to drop us an email. Anyway, Walter already offered help.

Just to clarify: how exactly are you powering up the target drive? Older versions of Atola Insight software will not allow you to power on the target drive; power will be applied only when needed (for example, when imaging to Target drive). Newer versions have a separate Target Power ON/OFF override button.

About the HASP SRM system:

Quote:

this has to do with the machine talking to the remote serve.license management

The "remote server" in this case is the DiskSense unit itself. It does not communicate outside of your local network.

You've had it for a year, haven't used it once, it was broken when you got it, but a firmware update killed it, its out of warranty because its more than a year old, but the warranty will be up soon, and it used to work fine?

This thread doesn't make any sense.

_________________You don't have to backup all of your files, just the ones you want to keep.

You can downgrade the software (it will also downgrade the firmware automatically if required); if you have a specific issue about the downgrade, then please elaborate. All previous versions are on the same download page.

Do not worry about the subscription. You will always be able to install any version that came out before subscription expiration date. A quote from FAQ:

Quote:

Q:Will Atola Insight stop working after subscription expiration date?A: No, it will not. You can use Atola Insight forever, however, you will not be able to install versions that came out after your subscription expiration date. In other words, you can use any version of Atola Insight that was released prior to your subscription expiration date.

Anyway, I would like to concentrate on the missing target power issue. Please take two good (healthy) drives; attach them to the DiskSense unit and start imaging from one drive to another. Will the imaging begin? Will Target drive power on automatically?

In the support request you've submitted through our website today you mentioned that your unit has a Target Power ON/OFF override button. This is impossible; we only put Source HDD power ON/OFF buttons on the unit. Target HDD is powered on and off automatically by the software when required.

In the latest versions of the software it is possible to control (override) power of the Target drive. I've sent you a private message about that yesterday.

I have checked with the developers; it appears that the target power ON button has not yet been added to the software (it is scheduled to be released in the next version of the software). The only button you can find now for Target port is Power Off (there is no On button because power is applied automatically by the software). I am sorry for the confusion.

Can you please take a screenshot of your Atola Imager screen? You can post it here.

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