Based on responses from IT decision-makers, Frost & Sullivan looked at the IT challenges that are likely to drive a managed services decision. We also examined which businesses are adopting managed services and which services they are adopting, as well as what they expect of their managed service providers (MSPs). We present results by business segment and industry, to determine differences in expectations and adoption trends.
We focus particularly on managed cloud services, which are among the most commonly-used managed services for businesses of all sizes.