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Each year KMWorld identifies a host of technologies that we deem "trend-setting" in the broad sphere of knowledge management. Some of the technologies fall into such "hot" categories as artificial intelligence, machine learning and the Internet of Things. Others are more tried-and-true, providing increasing functionality in enterprise collaboration and information management, text analytics and search, compliance and information governance, customer service and support, business process management and case management.

Features

I recently went to a prominent technical website's self-help application formy smart phone. It's a sad tale of low-quality service and unnecessary costs that started with a simple search about leveraging fee-based service for my new phone....Posted April 29, 2014

"Companies should think about how they organize information, revise it and move it through the whole lifecycle. A key part of governance is moving policies to the beginning of this cycle instead of waiting until the end to classify a record."Posted April 29, 2014

The Future of the Future

If you're wearing your KM goggles, you should begin seeing the many intricate connections that make up the complex world of manufacturing and logistics. More importantly, you should also be looking for ways to increase the speed by which a thought becomes an idea that leads to an innovation that becomes a product....Posted April 29, 2014