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Vendor Deliveries

Here are some of the important things to remember when booking a product in for delivery to our warehouse:

Booking in a delivery slot

Each vendor will be provided with a ‘due in’ date on QVC’s purchase order. The vendor must contact our Booking Department at least 11 working days prior to the ‘due in’ date in order to obtain a booking slot. You will be given a booking reference number to be used on relevant documentation.

Conditional orders

Buyers may at times issue you with a conditional purchase order. We will not take bookings for the delivery of such purchase orders until they become confirmed. However, we will provide tentative booking slots for Today’s Special Value product but the conditional purchase order will still need to convert to a confirmed purchase order before the delivery can proceed. Your buyer will need to do this five days prior to your booking slot. Once done, your booking slot becomes confirmed automatically.

Driver arrival time

Drivers must be at the distribution centre 15 minutes before their allocated booking slot. This is to give us enough time to process the relevant documentation and make sure everything is in order from a health and safety perspective.

Changing your booking

If you need to amend your booking, please do so at least five working days before your confirmed booking slot. If you are adding orders or items, we may need to amend your booking slot.

Cancelling deliveries

We ask you to do this as early as possible, at least 24 hours before your allocated booking slot. If you fail to do so or don’t deliver your goods as agreed, you may incur a penalty charge.

QA failures

We won’t accept any bookings for items that have failed the first piece QA inspection.

Delivery non-acceptance

For your delivery to be accepted into our warehouse, the items within the delivery need to match the items and quantities under your booking reference. If you attempt to deliver items and/or quantities that are not listed under your booking reference, we will not be able to accept them at that time.

Documentation

Upon arrival, the driver will need to present the packing list to the Traffic Office. The packing list has details of the booking reference number, and all documentation must be compliant with QVC Vendor Manuals.

Late deliveries

We have a strict delivery schedule. If deliveries are late, we may not be able to accept them or they may be delayed.

Vehicles

Please note that we only allow one vehicle for booking on site. To make a booking, or for more information on any aspect of the process, please call our booking line on 0151 480 9631 (between 9am and 1pm) or email us at uk-bookings@qvc.com.

Please note that failure to adhere to any of the above rules may lead to a charge under our Vendor Charge Back policy.

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