duganne Member

Scott McGuire Administrator

Hi,

Could you please post the transcript the next time a large file fails to transfer? After the transfer stalls, choose Fetch Transcript from the Window menu, copy the entire contents of the transcript window, and paste them here? We'll take a look and see if we can figure out what's going on.

Also, Fetch 5 has both resume download and resume upload commands, so when a transfer stalls, you can continue transferring from where the transfer left off, instead of starting over from the beginning, you may find them helpful for this situation. (Click on the linked command names for more information about each.)

Scott McGuire Administrator

Hi,

Unfortunately, it looks like your server does not support resuming uploads.

Could you show us a transcript from an upload where you are not trying to resume the upload? (Choose "Replace existing file" instead of "Resume upload" from the "If a file already exists" menu in the Put dialog.)

Scott McGuire Administrator

Unfortunately, it looks like problems on the server end, or transient network issues, are causing the uploads to get interrupted. There's not much Fetch can do about those.

I'd try and see if you can connect to the server using SFTP, that might be more reliable and resume uploads might be supported over SFTP. Otherwise, I'd talk to the server adminstrator or maintainer (which may be your Internet provider) about getting the server to support resume uploads for FTP.