Silver SLA

Our mid-level service level agreement package offers reasonable small business backup and continuity assurance with great value in technical coverage. Silver-level SLA offers basic site backup services, access to our helpdesk system and expanded technical response to support most small business clients with important line-of-business applications.

* iPing monitor sends a periodic signal to your website to determine if it is available from external clients. Our iPing attampts to connect to your site from three separate networks. Upon failure it sends a notification through reliable third party services to ensure timely response.

** Guaranteed tech service may include helpdesk and custom backup services as well as additional services up to the level guaranteed by the service level.

*** Annual report includes statistical analysis, site bandwidth and disc space, web stats, search engine position, as well as significant site access stats.