Training details

Service Portal Fundamentals

Create and configure a Service Portal

Summary

A Service Portal provides an alternative user experience to the standard platform interface. The Service Portal application offers the tools needed to configure, customize, and extend portal components to create an online experience similar to what your users are used to in other consumer products.

During this two‑day interactive training course you learn how to use the Service Portal application to configure, customize, and extend components to create a Service Portal in your own student instance; a safe sandbox.

Upon completion you will be able to:

Explore all aspects of the Service Portal application

Discuss web design techniques and best practices

Learn how to re‑configure an existing portal

Review the Service Portal framework

Create new Service Portals, Themes, Pages, and Menus

Understand how to create and use Widgets

Re‑use existing Portal components

Configure other aspects of the platform to enhance a Service Portal

These objectives are achieved through a combination of demos, lecture, and group discussions. Lab exercises woven throughout the class walk you through building your own Service Portal from scratch.

Who Should Attend

This course is designed for low‑code System Administrators and Web Designers/Developers who want to learn how to create Service Portals that offer users a consistent, intuitive, and delightful experience when accessing their organization’s services online.

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