Consumer feedback about Beaver Dam Community Hospital

Today, 12/9/2018 I went to urgent care with some apprehension as I had read many bad reviews about this Urgent Care facility. From the time I walked in the door I was greeted by nice people and this continued throughout the entire time I was there. I believe I got a spot on diagnosis based on the symptoms I presented. The longest wait was for the lab results to be returned to the treating Dr. and PA. I would not hesitate to return here again.

If I could leave NO stars, I would. This hospital gives you nothing but WRONG results. The first incident, was to find out if I was pregnant. They took my blood (I was 12 weeks pregnant at that point) It took them 2 weeks to get back to me with my blood results. Told me I wasn't pregnant. So I continued taking my birth control every day and drank when I went out. I ended up going to UW Health in Madison, and they told me I was 16 weeks pregnant.

THEN, recently, I took my son to urgent care, and the doctor walked in the room, didn't look at my child, and just said "yup he has this" and walked out. I had to take him to our regular UW clinic and she said he never had that, he had something else.

I was born at this hospital )7/19/1995, This complaint is about the ER department, not customer service related, or care related. My girlfriend S/O, is from Colorado Springs CO, she has moved to the state July 22nd upon me ETS ing from active duty Army. Mid July My girlfriend needed to go in to the ER before finding out she has stomach ulcers (crazy right?). Before I could arrive there she was told they accept out of state Medicare, in which she is covered by still being a Colorado resident. (she now has forward health) AFTER BEING ON THE PHONE FOR 5 HOURS WITH CO STATE MEDICARE she was told and sent an information letter. ALL FOR BDCH TO NOT ACCEPT OUT OF STATE MEDICARE, CO STATE MEDICARE IS CLAIMING FULL RESPONSIBILITY BUT BDCH IS NOT ACCEPTING IT. We will be coming in to discuss this. I am very disappointed and think this is a disgrace to the great state I grew up in. also the desk clerk was very rude to her on her intial call in over the phone.

I went to Urgent Care for a swollen hand just to make sure it wasn't broken. They could not tell me how much it was going to cost me up front, or even after I was done. I asked if they could give me any idea how much it would be, was it going to be a couple hundred dollars or a thousand? They said oh no, it definitely wouldn't be a thousand, maybe closer to $300 at the most they said at the front desk. Upon check out, I again verified that this was Urgent care pricing and not ER pricing, the woman checking me out confirmed that. Well, guess what the bill came to? $965 all total. Oh and it's due IMMEDIATELY. Absolute joke. This hospital is NOT interested in people, just money. If I were dying, I still would never go there again.

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