Allergies

Allergies

Do you suffer a food allergy?

Some food allergies are life-threatening and can cause an anaphylactic reaction and some, while not life-threatening, still cause great discomfort.

Emerald Creek Ice-Creamery takes food allergies seriously and we endeavour to reduce the risks we know about. To date, these are the food allergies that we know some of our customers suffer:

Egg yolk

Nuts in general

Macadamia nuts, specifically

Peanuts, specifically

Lactose intolerance (related to dairy products)

Gluten intolerance

Celiac disease

Mango

Chocolate

Butterscotch

Citrus

Apple

What do we do to reduce risk?

Emerald Creek Ice-Creamery has only one piece of equipment in which all our products are manufactured. We cannot guarantee a product is totally safe from cross-contamination, however these are some of the practices that we employ in order to reduce risk:

We are licensed and accredited with Tablelands Regional Council and SafeFood Production Queensland, so we operate to the highest standards possible. Some of the measures we employ are:

Products are labelled as clearly as possible.

Products containing allergens have warnings printed on the Nutritional Labels.

Sorbets are water based; they are diary-free, yolk free, nut-free and are usually made on different days to ice-cream.

On days where ice-cream and sorbet are made together, sorbet is made first.

Ice-cream flavours which are known to contain allergens, are made last.

When flavours that are known to contain allergens are made, the entire machine is emptied, and totally washed down after the batch is finished.

In the Visitor Centre when a customer notifies us of an allergy, we take the following precautions:

A list of allergens and the products in which they occur is printed on the wall behind the scooping cabinets. Staff and customers can refer to this.

A clean, unused scoop and fresh water are used.

For life-threatening allergy sufferers, we will open a NEW unused tub of sorbet/ice-cream to try and reduce the risk cross-contamination (provided we have stock available).

Despite our best efforts, flavours couldinadvertently come into contact with one another:

During the manufacturing process, or

In the Visitor Centre where scoops are used across the range of flavours (21 on display at all times).

If you suffer from allergies, please inform our staff so that we can take necessary precautions.