Get started with Lync 2013 for iPad

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Microsoft® Lync® 2013 for iPad is an app that brings Lync presence, instant messaging (IM), joining a conference and viewing shared meeting content, and voice and video capabilities to your mobile device. With Lync 2013 for iPad, you can choose from multiple ways to communicate with others, including IM, calling, or a video call using either Wi-Fi only, or your cellular data connection when you’re not connected to Wi-Fi.

Note: This article applies to Office 365 operated by 21Vianet in China.

In this article

Installation requirements

You’ll need iPad 2 or newer mobile digital devices, with Apple iOS 6.0 or a later version to install Lync 2013 for the iPad.

Installing Lync

Install the Lync 2013 app on your mobile device with a couple of steps.

From your device, go to the App Store, and search for Microsoft Lync 2013 for iPad.

Tap the Free button in the app, and then tap Install and enter your App Store Apple ID and password. As soon as the app is installed, it appears on your home screen.

Removing Lync

To remove the Lync app from your device, do this:

Touch and hold your finger on the Lync app icon.

Release your finger when the icon starts to wiggle on the screen.

Tap the X icon that appears in the upper-left corner of the Lync icon. A prompt appears on your screen, informing you that deleting “Lync” will also delete all its data. Tap Delete.

When the app disappears, press the Home button.

Signing in to Lync for the first time

Important: If you haven’t used Lync on your desktop computer and this is the first time you’re using Lync, you need to have a Lync account created and a sign-in address. If you don’t know this information, contact your technical support team. You cannot create a new Lync account from the Lync app on the iPad.

The first time you sign in to Lync on your iPad, here’s what you’ll need to do:

Start Lync by tapping the Lync app icon.

Now you’ll see a note explaining that in order to sign in, you need a Lync account and your IT administrator must turn on Lync for Mobile. To confirm that these are in place, tap I Agree.

Enter your sign-in address (name@domain.com) and your password. (In some instances your user name will be provided in the More Details area.)

Tap Sign In.

On the Never Miss a Meeting screen, tap the field for your phone number and enter your phone number with country/region codes (this should prepopulate with your call forwarding or simultaneous ring settings that you have set on Lync for the desktop). When Lync cannot use the Wi-Fi or cellular data network to make an audio or video call, Lync will call you back at this number to connect you to the audio portion of the Lync call. When you’ve finished entering your number, tap the Next arrow icon.

The next screen displays the Push Notifications setting on your device, which alerts you when you get a new IM or a VoIP call. It is on by default. To change the setting, swipe the corresponding button to the left.

Click the Next arrow icon to start using Lync.

Signing in to Lync after the first time

Once you’ve signed in to Lync on your iPad for the first time, subsequent sign-ins are faster. And you may notice that the Password field or the Save password field is gone, depending on how security has been set up for your organization.

Start Lync by tapping the Lync app icon.

Now do one of the following, depending on what you see on the sign-in screen:

If the sign-in window asks for a user name and a password, enter your sign-in address (name@domain.com) and your password, and tap Sign In. (In some instances a user name will be provided in Advanced Options.)

If the sign-in window asks only for a user name, enter your sign-in address (name@domain.com) and tap Sign In.

If you have been taken to a new browser window, follow the sign-in instructions given there.