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Rinnai America eCommerce Program

Consumers have come to expect a best-in-class experience from Rinnai, regardless of whether they visit a wholesaler, retailer or work with a dealer. Shoppers trust that they will receive an exceptional interaction with Rinnai across all channels and the internet is no exception. As such, Rinnai has launched a new eCommerce Program.

PROGRAM PARTICIPATION

To be considered, E-Tailers must demonstrate the willingness and ability to provide an exceptional Rinnai-branded online experience. Authorized E-Tailers will provide a platform for digital merchandising, support consumers with product research & selection, and deliver superior customer service. Rinnai Authorized E-Tailers are exclusively permitted to sell Rinnai products on the Internet. Please review the Rinnai Authorized E-Tailer Selection Policy for complete program information including the requirements to qualify as an Authorized E-Tailer, program benefits and expectations. Companies that want to sell Rinnai products on the Internet should complete and submit the Rinnai Online Sales Application and Agreement.

ONLINE SALES

As you are aware, Rinnai’s distributor agreement does not normally allow distributors to sell to customers who resell Rinnai Products through the internet. Rinnai’s updated Distribution Online Reseller Policy allows a temporary and limited waiver of this contractual prohibition. Please review the Distribution Online Reseller Policy for complete terms and conditions. Effective immediately and before making any sales to any E-Tailers, Rinnai Distributors must confirm whether the E-Tailer is a Rinnai