United Utilities case study

United Utilities provides water to over seven million customers across North West England. Its HR department looks after a team of over 5,000 employees with a diverse range of skills and responsibilities.

Transversal’s Prescience™ for HR and the Enterprise gives United Utilities employees a ‘first call resolution’ platform that can answer their every question. Available 24/7 on any device – suiting the 5,000 members of staff, including mobile workers using smartphones – it’s a truly consumer-grade service in the business world.

Since implementing Prescience™, United Utilities has realized its goal of having a more proactive HR team, achieving a 99% SLA with a two-day turnaround and excellent feedback from the company. It’s seen a 5x increase in employee engagement with the portal alongside a 50% reduction in ‘everyday’ HR questions, including a 15% decrease in the HR Shared Services team.

Download the case study below now to find out how United Utilities is gaining these tremendous results.