Integrated Ticketing System

A ticketing system is the most widely used means of correspondence that hosting companies offer to their customers. It’s usually part of the billing account and is the best way to tackle an issue that requires a certain period of time to investigate or that has to be forwarded to a server admin. Thus, all replies supplied by either party will be kept in the exact same place in case someone else needs to work on the problem at hand and the info in the ticket will be accessible to all parties. The downside of deploying a ticketing system with most web hosting platforms is that it’s not part of the hosting Control Panel, which means that you will need to sign in and out of at least two accounts to accomplish a certain operation or to contact the company’s client support staff. In case you would like to manage several domains and each one is hosted in a separate account, you’ll need to use even more accounts at the same time. Besides, it can take a substantial amount of time for the provider to answer your tickets.

In stark contrast with what you may find with plenty of other web hosting providers, the ticketing system that we are using with our Linux cloud website hosting is an essential part of the Hepsia Control Panel, which is included with all hosting accounts. You will not have to remember different log-on names and passwords, as you will be able to manage your tickets and the web hosting account itself from a single place. So, in case you’ve got an inquiry or come across a challenge, you can touch base with our client care team representatives instantly. Our ticketing system offers an intelligent search option. This means that even in case you have submitted an immense number of tickets over the years, you’ll be able to find the one that you want in no time. Furthermore, you can read knowledge base suggestions for troubleshooting commonly experienced predicaments.

If you have opened a semi-dedicated server account with our company and you want to get in touch with our help desk support staff representatives, you will be able to submit a trouble ticket directly from your Hepsia Control Panel instead of using a totally different tech support platform as you’ll have to do with the vast majority of web hosting providers on the marketplace. Our integrated ticketing system will permit you to submit a new ticket with ease and to go through older tickets using a clever search box. Besides, you will be able to check the applicable knowledgebase articles that our system will offer you on the basis of the problem category that you choose for your new ticket. You can perform all these operations without signing out of your Control Panel at any time, which implies that in case you experience any problem or have an inquiry, you can touch base with our support engineers and fix the specific problem in less than 60 minutes using one support platform.