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More and more customers tell us that they understand MOF and ITIL, but are not able to implement it.

Why is this? Is it because it’s too complicated or is it that even though the customers understand the principles, they are turned off due to the terminology or overwhelmed by the sheer volume of work associated with implementing either correctly? I think what needs to be understood is that either of the two frameworks can be as simple or complex as an organisation requires and that the rule should always be “Start simple, and mature it over time”

So how do you start…

This is a complicated question and depends very much on your organisation. Current issues can never be excluded from this decision and I would suggest that in order to best understand where to begin, finding out where you are is critical. I know this can be difficult to identify, as you don’t know what you don’t know, right! But don’t fret there are resources out there to guide you to this understanding.

Microsoft currently has a MOF v3 (Little out-dated) assessment on offer free to the public. Please keep in mind that as these are free online resources they may not go into the detail levels that you may require however it is a great place to begin. If you need more information there are plenty of organisations out there who specialise in these types of assessments, including Microsoft South Africa as part of their Premier Offering.

In the ITIL space, FoxIT have a short high level assessment, but it really doesn’t go into huge detail. Best Practise Live also has one, but to be honest I couldn’t be bothered with the whole sign-on process. With ITIL I think your best bet is to engage with one of the many ITIL certified organisations out there who will be able to come in and do this for you. I know this can be pricy, but push them on this. A reasonable assessment should take no more then a week, don’t let them tell you otherwise!

Whichever you choose please, please, please remember that these are just the start and not a solution in themselves.