OVERLAND CUSTOMER SERVICE

Shipping Rates

For expedited shipping or deliveries to Alaska, Hawaii, or US Protectorates, please refer to
the shipping rate chart below.

UNITED STATES

Ground

3-Day Air**

2-Day Air**

Next-Day Air**

Continental US

FREE

$10

$15

$25

APO / FPO

FREE

Alaska

$10

$25

$30

$50

Hawaii

$20

$40

$60

$100

US Protectorates

$20

$40

$60

$100

Orders of in-stock items received before 2:00 p.m. Central Time will ship out the same day.
Please allow 3 – 6 business days for delivery on U.S. Standard Ground orders.

Please note that 3-Day, 2nd Day and Next Day Air refer to the shipper's service level from
the time the order is shipped, and refers to business days only (no Saturday or Sunday
delivery on express shipping). For example:

An order of in-stock product placed prior to 2:00 p.m. with 3-Day Air service will
ship that same day and arrive 3 business days later.

An order of in-stock product placed after 2:00 p.m. with 3-Day Air service
will ship the following business day and arrive 3 business days after that
(i.e. 4 business days after placing the order).

Shipping times are subject to weather delays; Overland is not responsible for delayed
deliveries due to weather.

**Certain heavier products such as larger rugs will incur a shipping surcharge for express delivery:

For expedited shipping of large rugs to the 48 contiguous states, a $50 per rug surcharge for 3-Day Air, $100 for 2-Day Air or $200 for Next Day Air.

For expedited shipping of large rugs to Alaska, Hawaii, or US Protectorates, an additional $100 shipping charge per large rug.

For any questions on shipping, please contact Customer Service 7 days a week at
1-800-OVERLAND (1-800-683-7526) or at +1-641-472-8434 for international customers.

U.S. Sales Tax

Overland collects sales tax on all orders shipped to states with an Overland store location:
California, Colorado, Iowa, Illinois, Nebraska, New Mexico, Texas, Utah, Vermont, Wisconsin and Wyoming. Shipments to
any other U.S. state will not be taxed.

Overland welcomes international customers. Depending on the order and destination, various
additional payment requirements apply.

Standard International Shipping

Canada

$45

Western Europe

$65

Other

$85

Notes: Large rugs incur a $50 per item surcharge. Posted international shipping rates
applicable to the majority of orders, but some items and/or destinations may entail a
shipping surcharge.

For ALL international orders:

Credit card orders can only be shipped to the credit card billing address.

Recipient is responsible for any customs, duties, taxes or brokerage fees (not included in our shipping charges)—please consult your local customs office for more details. Overland is not responsible for any of these charges.

If an international package is refused / abandoned for any reason, Overland does not refund the merchandise or shipping charges.

Overland does not pay return shipping on refunds or exchanges (and the latter will incur another set of outbound shipping charges).

For orders to Canada, the above are the only additional requirements.

For most countries in the European Union as well as Australia, New Zealand and
Japan, the following additional payment requirements and options apply:

Payment Type

Requirements

Requires a copy of your current credit card statement along with a current utility bill showing your name and address. This information must be faxed to 1-641-472-4795 or emailed to service@overland.com