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Stayed overnight and used parking for flight. While we were sleeping, someone banged on our door and we didn't answer right away because we were asleep and just waking up to the banging on our door. Then, because we didn't answer right away, someone used...More

Thank CJR6319

Response from HyatttulsaGM, General Manager at Renaissance St. Louis Airport HotelResponded 3 December 2017

Thank you for the feedback and we do apologize for the incidents during your stay. We are investigating these and will ensure we take the appropriate actions. We assure you these are isolated incidents and that the safety and security of guests is a priority...More

This hotel was not bad. It had a pretty good workout room. The rooms need some updating but the club lounge is nice and updated. The food is very good and the service is friendly.
The only major issue with the hotel is the walls....More

Thank julio6925

Response from RenaissanceSTLGM, General Manager at Renaissance St. Louis Airport HotelResponded 29 November 2017

Thank you for the feedback and we truly appreciate it. We do apologize for the noise between rooms. We are attempting to address this.
Thank you again and we hope to see you back with us again soon.

With my less than great experiences over the years at other hotels near the airport, our travel agent suggested this hotel. What a great place! The bed rooms are very nice, super comfy beds, and the shuttle service was on time (and it was 4...More

Thank happyfamilyMacomb_Il

Response from RenaissanceSTLGM, General Manager at Renaissance St. Louis Airport HotelResponded 29 November 2017

Wow...thank you for the great and in-depth review. We truly appreciate it. We are pleased to see that you enjoyed your stay. We hope to see you back with us again in the near future.

We were very pleased with our hotel stay. They must have done some significant renovations because the hotel looked brand new. We used this hotel as a resting point before taking off on a trip. Very good idea, we'll do it again. Staff was very...More

Thank Cobra60

Response from RenaissanceSTLGM, General Manager at Renaissance St. Louis Airport HotelResponded 4 November 2017

Wow...such a nice review! Thank you. We truly appreciate you sharing with everyone about your stay. We do make it easy for those early morning flights with our location and shuttle service. Our newly renovated guest room bathrooms, concierge lounge and meeting space top it...More

To be honest, I would rate this hotel higher if it was actually in an area that you could walk out the front door and walk to a restaurant next door or up the road etc but truth be told, the location of this hotel...More

Thank TheTravellingAussie

Response from RenaissanceSTLGM, General Manager at Renaissance St. Louis Airport HotelResponded 1 November 2017

Thank you for taking the time to review our hotel. Actually the area around us is quite safe. We have no more crime than any other area, and actually a lot less than some. We have several nice neighborhoods close by as well as UMSL...More

Thank you for your interest in the Renaissance St. Louis. Key cards are needed to access 10 and 11 only. These are our Club floors. We do not have safes in the rooms, but we do have safety deposit boxes available at the... More

Thank you for your interest in the Renaissance St. Louis. Key cards are needed to access 10 and 11 only. These are our Club floors. We do not have safes in the rooms, but we do have safety deposit boxes available at the front desk.