Who we are…
Award winning and innovative we are the UK’s leading ski holiday company, but we’re not just about the snow
and the mountains in winter, our Summer and Lakes & Mountains brands have an equally impressive reputation.
Our Overseas Operations team is key to achieving our priority year round – giving our customers outstanding
holiday experiences through excellent service and sharing our great local knowledge and expertise.

The role in brief…
As part of the Reservations Team you are central to ensuring our customers have outstanding holidays as you will be providing essential operational support to keep the overseas operation running efficiently.
You’ll be communicating with pre departure services, hoteliers, agencies and in resort teams to optimise and ensure effective overseas operation so that we offer the broadest range of holidays in a commercially viable environment.

Hours of work may be on a shift basis. Arrival and departure days will involve early starts and late finishes due to flight times.

What you will be doing…
Providing excellent operational support to include:

Service Delivery
*Ensuring accurate and timely production, distribution and completion of reservations related reports, paperwork, processes and administration taking follow up actions as required including
*maintaining & updating reservations systems
*rooming lists
*stop sales
*special offers grids
*supplier payments and reclaims grids
*Dealing effectively and efficiently with queries from resort staff, customers, local suppliers and UK and Ireland teams
*Ensuring all customers receive the highest level of customer service at all times whilst adhering to the Operations Manual and following company policies and procedures and to ensure brochure promises are fulfilled
*Developing rapport with all with UK and Overseas operational departments to ensure the smooth running of overseas operation
*Proactively solving problems and preventing their re-occurrence
*Providing customer feedback to accommodation suppliers and purchasers which may impact future purchasing decisions
*Developing product knowledge and new product ideas

Commercial
*Minimising costs and expenditure through yield initiatives t*effectively contribute to the load factor
target for the business by assisting with the negotiation of stop sales, encouraging open sales, reducing release dates and obtaining extra allocation
*Assisting with the resolving overbookings by getting customers reinstated or finding a comparable solution
*Assisting with the monitoring of committed bed stock ensuring committed beds occupancy levels are
maximised
*Liaising with suppliers to source additional bed stock for late sales
*Liaising with Commercial department re problem trading dates
*Liaising with accommodation suppliers regarding compensation reclaims
*Providing feedback to accommodation suppliers and purchasing to reduce the complaint ratio relevant to allotted accommodation

What will you bring to the job?
Personal Qualities
*Enthusiastic and friendly
*Determined and highly motivated
*Passionate about the mountains & our customers
*Good performer under pressure
*Independent
*Flexible and adaptable approach to working hours

Experience
*Relevant work experience in Reservations or Yield departments
*Knowledge of reservations systems

The package for the roles is below:
Competitive Salary
Accommodation
Season Lift Pass
Season Equipment Hire
Full Medical & Personal Insurance
Travel to resort
Full Training
Uniform
Friends and Family discount