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Keys

You will get the keys for your apartment on the first business day of the month that your tenancy agreement begins in. If the tenancy period begins during the weekend or on a public holiday, you receive control of the apartment on the following business day after that. For example, if your tenancy period begins on Saturday, you will get the keys on the following Monday. You can also collect the keys at a later date. More information on collecting the keys.

The tenant moving out of the apartment and the new tenant moving in can agree between themselves to hand the keys over before the rent responsibility changeover. This way, the tenants can make the organisation of the move easier. The keys are handed over with a handing over the keys agreement. Please also read instructions on key return for the tenant who is moving out and for the new tenant.

When the tenancy agreement ends, the tenant moving out must return the keys at the latest by 9 am on the next business day after the agreement ends. So if your tenancy agreement ends on Saturday 31st December, you must return the keys by 9 am on Monday 2nd January. If you wish, you can also return the keys earlier. Read more on returning the keys.