1. Software: Make sure you are using the latest version of the ProEx App by updating through your smartphone or tablet settings:

2. Router Firmware: If possible, set your router to automatically download firmware updates. This is important not only for device compatibility, but also for security of your home network.

3. Placement of Hardware: Place the WiFi Hub at least 2 feet from the Router OR the ProEX 2.0 WiFi Controller box. Do not place the Hub on top of the Router or on top of the Controller. The devices need distance to establish radio communication.