Client Experience: IUPUI

December 21st, 2018 | Heidi Barker

“At IUPUI, we have a lot of garages, and can’t staff all of them. Before Parker Technology, we got bottlenecked during peak hours. When that happened, we had long wait times which caused a lot of anxiety. Parker Technology was able to mitigate that congestion by immediately helping our customers. No matter which garage they are in, the Parker 24/7 Call Center is there to help. That gives our staff more time for courtesy services so that we can focus our individual care on the people who really need it. Parking is the first and last chance we have to make an impression so having Parker on our team has been good for us, our clients and our reputation,” said Sheri Eggleton, Director of Parking and Transportation Services.