All of our machine embroidery designs will come in any or all of the following hoop sizes: (You will receive links to download the size(s) you purchased and all formats available)Small for 4 x 4 inch hoop, Medium for 5 x 7 inch hoop, Large for 6 x 10 inch hoop, and Jumbo 8 x 12 inch hoop.

Each design description above will state the sizes the design comes in: S, M, L, J standing for Small, Medium, Large and Jumbo. These will be written SML, meaning Small, Medium and Large, or perhaps MLJ, meaning Medium Large and Jumbo, or even SMLJ meaning the design comes in all four hoop sizes

Product questions

I just tried to download the free circle 2 and only #3 is available. the email I receive indicated #2 would be free until August 8. Am I missing time zone information?

thanks

Susan Makalinaw

Aug 8, 2016, 09:27 AM

Hello Jan, Design 2 came down this morning - it went up Saturday morning. Each design is only up for two days. When we say until, we mean it will change on the 8th. Technically it should have been at midnight last night, but I don't stay up for any design. :)
Thank you - Suz

Cora Ihnen

Aug 7, 2016, 02:48 PM

Is there a color chart available? Sometimes my machine totally messes up the colors. Thank you.

Susan Makalinaw

Aug 7, 2016, 03:40 PM

HI Cora, Soon after I uploaded the second design, I realized I hadn't put the color charts in all the sizes. It is fixed, so just download it again and you will have it. I'm sorry for the trouble! Suz

Glenda Chandler

Aug 6, 2016, 05:35 PM

The beautiful free designs are great how do I download all sizes? for now not sure which size I well use. Thanks

Susan Makalinaw

Aug 6, 2016, 05:55 PM

Hi Glenda, Just put each size in your cart before you checkout.

Thanks - Suz

jan obrien

Aug 6, 2016, 05:18 PM

forgot password. Could you please advise. Thank you

Susan Makalinaw

Aug 7, 2016, 03:47 PM

Hi Jan - I'm so sorry for the delay. As long as you have registered on the new site, when you try to login you will see where you can retrieve your password.
Thank you - Suz

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Shelley Kepford

Aug 6, 2016, 11:13 PM

Suz, thank you for all you and Fred do! These latest designs are great. You always provide the best customer service.