Member Satisfaction with eDocs: 2017 Survey Results

Toronto, ON (Oct. 11, 2017) – The Centre for Study of Insurance Operations (CSIO) is pleased to share the results from the survey they recently conducted with members, How Satisfied Are You with eDocs? The results have been summarized in a short PDF document – download it here.

The feedback from this survey will be used to further expand the workflow benefits that brokers currently enjoy with eDocs. Key findings from the survey include:

Over 85% of brokers ranked their eDocs experience as “Satisfied” or “Very Satisfied”

Expand the types of eDocs sent to include: cancellation and reinstatements, first notice of loss, underwriting memos, billing statements and lienholder copy

Carriers should provide brokers with the option of receiving the insured copy as well as add more commercial lines eDocs, including fleet and garage automobile, package, property, liability and umbrella policies

Brokers would like carriers to include a minimum of three description values when sending eDocs: document type, customer name and policy number

Carriers are welcome to contact CSIO in order to receive specific feedback from the survey about their eDoc process. Interested carriers can contact Monica Hanna, Business Analyst at mhanna@csio.com.

About Centre for Study of Insurance Operations (CSIO)

CSIO is Canada’s industry technology association of property and casualty insurers, software providers and over 36,000 brokers. CSIO is committed to improving the consumer’s ease of doing business within the broker channel by overseeing the development, implementation and maintenance of technology standards and solutions such as eDocs, Telematics, eDelivery, eSignatures and eSlips. In addition, CSIO operates CSIOnet, a secure, industry-owned platform for the efficient exchange of policy information for the broker channel. CSIO maintains offices in Toronto and Montreal. For more information, visit www.csio.com.