ContactRelief Launches Disaster Decision Service for Contact Centers

FRISCO, Texas--(BUSINESS WIRE)--Contact center operators now have a powerful new tool that pinpoints
where and when to suspend and resume customer contact during disasters.
ContactRelief, LLC, a Houston-based startup, today launched the
industry’s first disaster decision service for contact centers. The
company’s Disaster Decision Engine is a cloud-based service that
monitors for adverse events such as hurricanes, floods, tornadoes,
earthquakes and other man-made and natural disasters. Its specially
designed rules recommend where and when contact centers should suspend
and ultimately restart contact with consumers.

Progressive contact centers know that shaping outbound contact in the
wake of a disaster isn’t just the right thing to do, it’s smart
business. Since customer priorities change when disaster strikes,
contact operations must be able to respond quickly and accurately to
these new imperatives. ContactRelief offers a new approach to contact
operations. One that lets contact centers custom-tailor their contact
operations using real-time, hyper-localized disaster data. More
comprehensive, and more specific, than alternative methods,
ContactRelief’s Disaster Decision Engine helps operators make the best
decisions –for their business, for their brands –and most importantly,
for their customers.

“Outbound contact is the contact center’s collections and sales driver,”
said Doug Schultz, Chairman of ContactRelief. “But when disaster
strikes, knowing when to –and more importantly, when not to –call
consumers can have a lasting effect on brand reputation, agent
efficiencies, compliance and overall sales. As seasoned contact center
operators ourselves, we understand the importance of accurate and timely
disaster data in contact operations. That’s why we believe real-time
disaster data is essential in making smart business decisions.”

The company is launching the product at InsideARM’s First Party Summit
in Frisco, Texas. “The companies that attend the First Party Summit are
leaders in first party collections, outsourcing, and customer care,”
said Mike Chandler, CEO at ContactRelief. “By using our product, these
companies can demonstrate their compassion to consumers in times of
disaster, enhance their brand image, while optimizing calling efficiency
and avoiding compliance risk concerns,” he said.

ContactRelief is a Houston, Texas based information service company
founded in 2017 by Doug Schultz, Mike Chandler and other owners and
executives formerly with United Recovery Systems, one of the largest
privately held account receivables management companies in the United
States. In 2008, Mr. Schultz started the Schultz Family Foundation. The
foundation's focus is to provide funding to disaster relief charities as
quickly as possible after a major disaster. Due to his leadership, ten
percent of ContactRelief profits will be directed to disaster relief
charities.