Job Description

Job Skill: Customer service (Non-Technical)

Designation: Career Level - 13-Associate

Job Location: Mumbai

Qualifications: Any Graduation

Years of Experience: 0-1 years

About Accenture

Accenture is a leading global professional services company, providing a broad range of services and solutions in strategy, consulting, digital, technology and operations. Combining unmatched experience and specialized skills across more than 40 industries and all business functions —underpinned by the world’s largest delivery network — Accenture works at the intersection of business and technology to help clients improve their performance and create sustainable value for their stakeholders. With 500,000 people serving clients in more than 120 countries, Accenture drives innovation to improve the way the world works and lives. Visit us at www.accenture.com

Job Summary

You will be aligned with our Customer Support vertical and help us in managing/ resolving customers query, handling escalations and complaints of the dissatisfied customers & giving best resolutions. You will also be responsible for closing the fault and complaints within SLA's.

You will be working as a part of Query Management team which is accountable for the Inbound/Outbound calls and e-mail/chat support to resolve customer issue.

You will be responsible for Customer service (Non-Technical) where in you will be managing incoming calls / chats /emails and customer service inquiries. Handling calls/ chats/ emails and fulfilling the customer’s requirements. Build sustainable relationships and trust with customer through open and interactive communication. Provide accurate, valid and complete information by using the right methods/tools. Manage large amounts of incoming calls / chats /emails.

Good to have skills: Customer service (Non-Technical),Good communication skills

Roles and Responsibilities

In this role you are required to solve routine problems, largely through precedent and referral to general guidelines. Interaction is within own team and direct supervisor. Detailed instructions on all tasks will be provided at this role with close supervision. Decisions made impact own work and are closely supervised. Individual contributor as a part of a team with a predetermined, narrow scope of work.

Qualifications

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Training and Development

Learn more about Accenture

With more than 500,000 employees in more than 120 countries, Accenture solves our clients' toughest challenges by providing a broad range of services and solutions in strategy, consulting, digital, technology and operations.

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