POST DATE 9/4/2016 END DATE 11/3/2016

JOB DESCRIPTION

City

Flagstaff

State/Province

Arizona

About the Company

Position Summary:

The position will oversee eComm and warranty returns holistically. It will oversee all aspects of the returns business including but not limited to: customer experience, turnaround time, performance reporting and key business metrics specific to returns to provide meaningful insight to the returns business. Additionally, the role will be responsible for increasing revenue through returns related improvements and reducing inbound return communication to the Contact Center.

Organizational Relationships:

This position will interact with many areas of the business:

* Close interaction with the DC returns department on process, policy and accuracy.

* Soliciting feedback from the Contact Center and other areas of the business to support meaningful enhancements to process.

* Identifying key stakeholders to returns information and distributing information specific to needs. This includes providing information to the brands specific to product.