This is a great, simple frame for everyday images. I like the slightly rough edges and soft finish. It goes with many types of pictures and is easy to match with other previously purchased frames on my walls.

I bought 2 simple, good looking black frames that fit nicely around canvasses stretched over 1.5” bars. The metal clips that were meant to secure frame to canvas did not work well, unfortunately. Several of them popped off during delivery to a gallery and the gallery had to replace them with a screw on type in order to hang them, which was embarrassing. Wish the hardware matched the quality of the frames, or that there was a choice of better quality hardware.

Hello Sue! Thank you for placing your most recent order. We sincerely apologize for any inconvenience. After researching your order to see what could have occurred, I found that the depth of your canvas is deeper that the rabbet/depth of the frame which will make the canvas protrude from the frame. When that occurs, that requires that you use canvas clips. We apologize that you were not informed that you needed to use Canvas clips with the frame. If you would like to return the frame, we will email you a pre-paid UPS label. Please give us a call to begin the return process. We can be reached at 1-800-332-8884. Thank you for your business.

November 30, 2017

Shea J.Staff

Quality

4 / 5

Value

4 / 5

Service (if applicable)

4 / 5

Bad Sizing

I love working with pictureframes.com. I've done several framing projects using their product. This time, however, there were problems. I had my picture measured by an actual framer so I'd have the dimensions right, but the frame they sent was not accurate in both height and width. Had to send it back. However, if you have to work with anyone there, work with Daimen F. He's awesome.

Hello Lisa! Our apologies for the sizing issue you experienced. We are so glad you allowed us to make this right with you. I have passed your comments along to Daimen F. so that he can be acknowledged by our Management Team. Thank you again for taking the time to provide us with your feedback. We look forward to working with you in the future.

Your representative, Daimen suggested it after I initially chose the wrong frame for what I was doing. He was REALLY helpful and deserves a raise for all the work he put into helping me. Thanks Daimen!!

The lady that painted this landscape was my aunt who passed away in May. Had she lived just two additional months, she would have been 97 years old. My dear aunt was subdued and elegant just like the frame I selected.

Your representative, Daimen suggested it after I initially chose the wrong frame for what I was doing. He was REALLY helpful and deserves a raise for all the work he put into helping me. Thanks Daimen!!

The lady that painted this landscape was my aunt who passed away in May. Had she lived just two additional months, she would have been 97 years old. My dear aunt was subdued and elegant just like the frame I selected.