LPCs have several years’ experience of jointly dealing with complaints about inappropriate direction of prescriptions, but the posters reminding patients of their right to choose their pharmacy is the latest step to tackle the issue. LPCs and LMCs will wish to have processes to nip in the bud any conduct that is likely to result in escalation to formal complaints and, to ensure consistency, PSNC has produced the following briefing as guidance.

The F-Code or ODS code is the the unique code issued to your pharmacy which identifies you to NHS Prescription Services. You can find this on any pricing authority statement or your prescription submission document (FP34c).