City Utilities of Springfield Bill

What to Do When You Can’t Pay Your City Utilities of Springfield Bill

The City Utilities of Springfield company provides electricity to customers living in and around Springfield, Missouri. Customers can access their account information from the city website. There are bill pay options and customer service contact numbers and emails.

Pay with CheckFree: CheckFree is a free payment option that delivers eBills in place of paper bills. If you wish to receive your monthly statement in your email you can register for CheckFree online. After registering, you can pay with your checking account with no service charge.

Pay by phone: Phone payments are accepted at 1-417-863-9000. Have your bill handy because you will be required to enter your 10-digit account number.

Pay by mail: Every bill from City Utilities of Springfield comes with a return envelope. If you’ve lost that envelope, you can send your payment to:

City Utilities of Springfield
PO Box 551
Springfield, MO 65801-0551

Pay in person: If you’d rather pay your bill in person for immediate credit, visit one of the Payment Locations in your area.

Questions About Your Billing Statement or Account?

There is a complete list of rates for services provided by City Utilities of Springfield. Service fees and penalty fees are not listed with those rates. You can read more on the Pricing Information page. If you need questions answered about fees it is best to contact customer service at 1-417-863-9000.

How the Penalty Fees Work

We’d love to tell you more about the penalty fees charged to customer accounts, but the City of Springfield does not list fees. Contact customer service for more information and a fee schedule. You can expect to be charged:

Late payment fees

Returned payment fees

Collection fees

Reconnect fees

Disconnect fees

I Can’t Make a Payment

While there is little information on how the company handles late payments, there is information on programs designed to help customers having trouble paying their bills on-time.

Project SHARE: Customers donate to the SHARE program to help residents who cannot pay utility bills. Contact customer service to learn more about how to apply for the SHARE program.

LIHEAP: Any company offering electric service in the United States participates in LIHEAP. Customers meeting income guidelines earn credit toward their bill payments.

Will They Work With Me to Pay My Bill?

If you have experience with this company tell us how your bill payment went.

I don’t have my account number, and you reset the system so I have to recreate an online account to pay my bill. But I don’t have my account number so I can’t set up my account. Is there a way I can get my account number? Or at least get access to my account through a security question or something?

By the way, if you hit me with late fees, that is bad business practice because I’ve been trying to pay it but you reset the system on your website so I can’t access my account. I do everything paperless and received no email notification that my online account was reset and no longer worked. I am very dissatisfied with the quality of service on your online pay system and would just like to have access to my account so I can pay my bill.