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Re: Opening port 21 etc

Also consider that if you want simply using an ftp program to connect to an ftp address then you do not need to open any port. The software should be able to connect to the remote server without problems. Check the permissions to that software under the ZA application control.

If instead you want to have an ftp server on the PC where ZA is installed then, also in this case, if ZA is setup correctly, you should be able to receive connections.

The first test you should however do is the following: Right click the ZA icon near the clock and choose EXIT. Wait a minute. Try now to do what you were trying to do. If it still does not work then its not ZA blocking the ftp.

If with this test the ftp works then your ZA is not setup correctly. Reset to defaults. Ensure your LAN (e.g. 192.168.X.X/255.255....) is set as TRUSTED (and not public) in the ZA firewall zones. That the ZA trusted zone is set to MEDIUM and not HIGH. Keep ZA application control on AUTO to have programs given the permissions needed by ZA.

Re: Opening port 21 etc

Originally Posted by fax

If with this test the ftp works then your ZA is not setup correctly. Reset to defaults. Ensure your LAN (e.g. 192.168.X.X/255.255....) is set as TRUSTED (and not public) in the ZA firewall zones. That the ZA trusted zone is set to MEDIUM and not HIGH. Keep ZA application control on AUTO to have programs given the permissions needed by ZA.

Thanks,
Fax

Thanks for the info but unfortunately so far unsuccessful.

I tried exiting ZA but after 20secs it closed all my browser tabs and browser.
It did give me the option to cancel closing down the browser etc but when I selected cancel it still went ahead closing down browser etc.

So therefore I cant establish to see if its ZA which is blocking my ftp ports.

Secondly I lowered my Firwall settings for PUBLIC & PRIVATE to medium and tried either of those but still my ports are closed.

Ultimately I do have a purchased ZA (on sale) which I havent installed yet and may have to install it but what if its not ZA thats blocking the ports?

I dont want to have to trouble myself install the paid version, I want to try and fix the problem through my Free ZA version.

All I want to do is connect to a website which hosts files and to download the files it uses ftp ports.

Im not worried about other ftp websites.

The following recommendation I have performed:

Reset to defaults (I see this in the settings but have not RESET). Ensure your LAN (e.g. 192.168.X.X/255.255....) is set as TRUSTED (and not public) in the ZA firewall zones (YES its set as TRUSTED but its called New Network). That the ZA trusted zone is set to MEDIUM and not HIGH (Yes on Medium). Keep ZA application control on AUTO to have programs given the permissions needed by ZA (My DefenseNet is on AUTO).
My Network Firewall screens all programs is set on MAX, should this be set to Medium or this is irrelevant to what Im doing?

Remember I have not reset to defaults but will do this if all other settings listed are correct and then go through the settings again.

Re: Opening port 21 etc

Originally Posted by port21

Thanks for the info but unfortunately so far unsuccessful.

I tried exiting ZA but after 20secs it closed all my browser tabs and browser.
It did give me the option to cancel closing down the browser etc but when I selected cancel it still went ahead closing down browser etc.

So therefore I cant establish to see if its ZA which is blocking my ftp ports.

You have to shutdown ZA before opening the web browser not after
Try again and let us know the result.

Then you need to be more specific. Can you specify exactly how to replicate the problem? Web site address, etc.. Otherwise blind help is difficult if not impossible. Also how the ftp is working within the browser? Is it a JAVA applet? Version of Java installed?

Re: Opening port 21 etc

I am afraid that then its not a ZA issue. Did you wait at least a minute before trying to open the web browser? Some ZA components takes a little to shutdown.

Any specific reason why you use the web browser to access the ftp site?
Have you tried with a dedicated software? You can use the free FileZilla. Here: http://filezilla-project.org/

Thanks for your advice i will look into it again. Correctly this time lol.

I dont use ftp programs because the site in question is just like any normal php site with pages and text etc and have always had the ability to download from there but when i updated My Firewall or Windows Updates or My Antivirus 1 months ago have not been able to download from the site anymore. Im not sure which type of update blocked the ftp ports.
I dont really want to use an ftp app just for this one website but if I run out of options I will reluctantly have to change my primitive ways of normal online habits.

Also forgot to mention I think ZA & Firefox dont like each other. I think Firefox 15.0 & 16.0 have somehow closed my ftp ports as these updates might have started my ftp problems.

Last edited by port21; October 26th, 2012 at 09:09 AM.
Reason: See last line which was added