Frequently Asked Questions of PaladinID

Printer Service

We have had a situation where the labels and ribbons were in spec for a customer, but the printer was burning through printheads well before their warranty was complete. We discovered, after hours of testing, that some of the late model Zebra printers shipped from the factory with bent printhead brackets, causing a printhead alignment issue and prematurely burning through printheads. We wrote an article and a complete solution for this problem. Read more..

Over the past 10 years or so, we have discovered that the connection between the USB connector plug and the USB board was very weak. We believe that there was not enough solder to make a strong connection. When the Zebra printers are being moved around, that puts stress on the USB cable connection. We have put together an adapter kit to replace your USB board and cable stay along with a special 90 degree USB pigtail cable that virtually eliminates this problem. To date, we have not had a board get returned for repair after the customer added our adapter kit. Read more…

Product Labels

The simple answer is yes. You will need to use a non-paper label like a polypro or polyester label with an inkjet printer that uses pigmented inks. There are two types of inks used in inkjet label printers, dye and pigmented inks. Dye based ink give your very vibrant colors and are water soluble. The pigmented inks are not as vibrant, but give you permanent long lasting inks that are waterproof and very chemical resistant.

Yes, we have developed a flexographic ink, (ink that is used in the label manufacturing process) that has been tested by one of our customers and UL. This means that this special outdoor ink can be applied to label that runs through a thermal transfer printer for on-demand, variable data label printing. We are excited to offer this product which took over two years to develop. To our knowledge, we are the only company to offer this type of performance. There are many color choices available from Red, Cyan, Yellow and Green to name a few.

Perform the following steps to validate if your mobile settings are correct

a. The android version on your phone is v 5.0 Lollypop or above.
b. Please ensure that GPS and NFC are enabled on the phone.
c. You are either on the ‘Scan Label’ or ‘Configure Label’ screen of the mobile application while you are scanning the label.
d. If the app is still unable to scan the label, it probably means that the label’s battery has died down or the label is damaged.

If the product is shown as unsafe on the result screen, it means that there was a temperature excursion beyond the specified min/max limits. Click on the ‘View Details’ button to view all the temperature points on a graph. You may zoom/pan into the graph to find out the excursion points.

1. Open the ‘Configure Label’ screen from the menu options.
2. Bring the smart label within the NFC field of the mobile and select the ‘Reset to Factory Settings’ configuration profile.
3. This would erase the temperature readings on the label and reset the label to factory state, where no temperature is recorded and battery is conserved. This would also clear the previous scan history stored in the application.

When a smart label is scanned, the mobile app immediately displays the result screen with safe or unsafe status of the smart label. However, the detailed temperature readings are still being pulled up from the tag in the background. If the user wishes to view all the temperature points, then he should keep the smart label connected (in the NFC field) until the message “Detailed Smart Label information available” is displayed. This message indicates that all the temperature readings are retrieved and the application is ready to plot the temperature graph under the ‘View Details’ section. If the tag is disconnected before all the temperature points are retrieved, then the ‘View Details’ button is disabled and the message “Tag was not scanned long enough” is displayed.

This message is shown when the smart label is newly configured and does not have any samples collected. Please wait until the smart label collects its first sample and scan again. The minimum wait time is equal to the temperature interval value configured on the smart label.

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At PaladinID, we develop and support high-performance bar code labeling applications. We work with you to “Make Your Mark” by providing the expertise and tools necessary to create an entire product label printing solution.