Transcript of "Storyboard1"

15.
The most important thing is making people understand the strategy and the message, and be out in front of the people so that they actually understand the mission. I asked Colin Powell once, “What do you think is the most important thing?” He said, “The most important thing is the troops have to understand where they are going.” People don’t like change, but they can manage change. They can’t handle uncertainty. I think it is the job of leaders to eliminate uncertainty. James J. Schiro, C.E.O. of Zurich Financial Services

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The other most important thing is making people understand the strategy and the message, and be out in front of the people so that they actually understand the mission. I remember I had just been elected senior partner of PriceWaterhouse, and we had our new partners meeting, and Colin Powell came to speak. I was talking to him before the meeting, and I said, “Well, what do you think is the most important thing?” He said, “The most important thing is the troops have to understand where they are going.” People don’t like change, but they can manage change. They can’t handle uncertainty. I think it is the job of leaders to eliminate uncertainty.