Help & Support

What is the Masergy Telephony Toolbar?

Masergy Telephony Toolbar or the Enterprise Assistant is a call control client that can be used in both Microsoft Outlook and Internet Explorer. Call control clients including the Telephony Toolbar provide an alternative to using the handset of the phone to launch a call but this is not a phone itself but simply a call control client.

More Softphones & Call Control Questions

A Soft or Thick client is a software application that requires to be downloaded and installed on the local machine before it can be used. Conversely, a Thin client doesn’t require a plugin that needs to be downloaded or installed. A Thin client runs within a browser. And example, of Thick Client is Unity Desktop and an example of a Thin Client is Call Center Supervisor Client.

A softphone (software telephone) is an application program that enables voice over Internet Protocol (VoIP) telephone calls from desktop computer or a mobile device over the IP network. In the enterprise, softphones are sometimes referred to as soft clients. Masergy Communicator is an example of a soft client. Masergy Communicator provides end-users with a Unified Communications (UC) experience across mainstream mobile (tablets and mobile phones) and computer platforms (PCs and laptops) including Windows, Mac, iOS and Android.

Call Control Clients simplify making and receiving calls. A call Control Client is a software application that operates on user’s desktops and controls the user’s purpose-built device such as a desktop IP phone. A typical Call Control Client may allow users to initiate or end calls on the users desktop IP phone directly from the desktop client without touching the IP phone. In addition the Call Control Client can be used to Hold, Transfer, Conference an inbound or outbound call. An example of a Call Control Client is Unity Enterprise.