Warranty Information

Warranty terms & conditions

Product component defects or damages resulted from defective production is covered
under warranty. Defects or damages with the following conditions will be fixed or
replaced under SilverStone Technology’s jurisdiction.

Usage in accordance with instructions provided in this manual, with no misuse,
overuse, or other inappropriate actions*.

Product is not modified or components replaced resulting in out of spec. operation.

Loss or damages resulted from conditions other than ones listed above are not
covered under warranty.

Under warranty, SilverStone Technology’s maximum liability is limited to the current
market value for the product (depreciated value, excluding shipping, handling, and
other fees). SilverStone Technology is not responsible for other damages or loss
associated with the use of product.

Under warranty, SilverStone Technology is obligated to repair or replace its defective
products. Under no circumstances will SilverStone Technology be liable for
damages in connection with the sale, purchase, or use including but not limited to loss
of data, loss of business, loss of profits, loss of use of the product or incidental or
consequential damage whether or not foreseeable and whether or not based on
breach of warranty, contract or negligence, even if SilverStone Technology has been
advised of the possibility of such damages.

Warranty covers only the original purchaser through authorized SilverStone
distributors and resellers and is not transferable to a second hand purchaser

You must provide sales receipt or invoice with clear indication of purchase date to
determine warranty eligibility.

Please note that: (i) You must provide proof of original purchase of the product by a dated
itemized receipt; (ii) You shall bear the cost of shipping (or otherwise transporting) the
product to SilverStone authorized distributors. SilverStone authorized distributors will bear
the cost of shipping (or otherwise transporting) the product back to you after completing
the warranty service; (iii) Before you send the product, you must be issued a Return
Merchandise Authorization (“RMA”) number from SilverStone. Updated warranty
information will be posted on SilverStone’s official website. Please visit
http://www.silverstonetek.com. for the latest updates.

*Power supply connector overuse definition

A single PCIe 8pin cable and connector’s maximum current rating is 12.5A, which is 150W (+12V x 12.5A). So SilverStone’s warranty will not cover damages or malfunction resulting from the use of a graphics card or expansion card with a single PCIe 8pin connector that exceeds standard 225W total power draw (150W from PCIe 8pin connector + 75W from PCIe motherboard slot). Similarly, a graphics card or expansion card with dual PCIe 8pin connectors that exceed 375W total power draw (300W from two PCIe 8pin connectors + 75W from PCIe motherboard slot) will also not be covered under warranty.

Peripheral (molex) or SATA connector’s maximum current rating is 5A, which is 60W (+12V x 5A) or 25W (+5V x 5A). Please ensure connected devices are operating under these limits. SilverStone’s warranty will not cover damages or malfunction resulting from usages exceeding these connectors and their associated cables.

24pin motherboard connector’s maximum current rating for its dual +12V metal pins are 5A each, which totals 120W (+12V x 5A x 2). Please ensure +12V drawing devices connected to the motherboard are operating under these limits. SilverStone’s warranty will not cover damages or malfunction resulting from usages exceeding these connectors and their associated cables.

Example of damage from connector overuse

Additional info & contacts

For North America usasupport(at)silverstonetek.com

SilverStone Technology in North America may repair or replace defective product with
refurbished product that is not new but has been functionally tested. Replacement
product will be warranted for remainder of the warranty period or thirty days, whichever is
longer. All power supplies should be sent back to the place of purchase if it is within 30
days of purchase, after 30 days, customers need to initiate RMA procedure with
SilverStone Technology in USA by first downloading the “USA RMA form for end-users”
form from the below link and follow its instructions.
http://silverstonetek.com/contactus.php

For Australia only support(at)silverstonetek.com

Our goods come with guarantees that cannot be excluded under the Australian Consumer
Law. You are entitled to a replacement or refund for a major failure and for compensation
for any other reasonably foreseeable loss or damage. You are also entitled to have the
goods repaired or replaced if the goods fail to be of acceptable quality and the failure does
not amount to a major failure. Please refer to above “Warranty terms & conditions” for
further warranty details. SilverStone Technology Co., Ltd. 12F No. 168 Jiankang Rd.,
Zhonghe Dist., New Taipei City 235 Taiwan R.O.C. +886-2-8228-1238 (standard
international call charges apply)

For Europe support.eu(at)silverstonetek.de

For China support(at)silverstonetek.com.cn

For Japan support_jp(at)silverstonetek.co.jp

For all other regions support(at)silverstonetek.com

Warranty length

North America

All SilverStone retail products have from the date of purchase, a minimum of 1 year limited warranty (select products listed below have 2, 3 or 5 year warranty)

All SilverStone retail products have from the date of purchase, a minimum of 2 year limited warranty. For FQ series fans and retail PSUs, the minimum warranty period is 3 years (select products listed below have 5 year warranty)

All SilverStone retail products have from the date of purchase, a minimum of 1 year limited warranty. For FQ/FW series fans and retail PSUs, the minimum warranty period is 3 years (select products listed below have 2 or 5 year warranty)

All SilverStone retail products have from the date of purchase, a minimum of 1 year limited warranty. For retail PSUs the minimum warranty period is 3 years (select products listed below have 5 year warranty)

All SilverStone retail products have from the date of purchase, a minimum of 1 year limited warranty. For retail PSUs the minimum warranty period is 3 years (select products listed below have 5 year warranty)

All SilverStone retail products have from the date of purchase, a minimum of 1 year limited warranty. For retail PSUs the minimum warranty period is 3 years (select products listed below have 5 year warranty)

All SilverStone retail products have from the date of purchase, a minimum of 1 year limited warranty. For FQ/FW series fans and retail PSUs, the minimum warranty period is 3 years (select products listed below have 2 or 5 year warranty)

All SilverStone retail products have from the date of purchase, a minimum of 1 year limited warranty. For FQ/FW series fans and retail PSUs, the minimum warranty period is 3 years (select products listed below have 5 year warranty)

All SilverStone retail products have from the date of purchase, a minimum of 1 year limited warranty. For retail PSUs, the minimum warranty period is 3 years (select products listed below have 5 year warranty)

All SilverStone retail products have from the date of purchase, a minimum of 1 year limited warranty. For retail PSUs the minimum warranty period is 3 years (select products listed below have 5 year warranty)