CALL CENTER SYSTEM

The Call Center System from Vocalcom is the leading call center systems

Call Center System

Turn Your Call Center System into a Profit Center

Simplicity. That's What Make the Vocalcom Call Center System different.Call Center System from Vocalcom provide lower costs, flexible agent staffing, while improving productivity,
and call center agility.
Call Center System from Vocalcom is the leading Call Center system, bringing unprecedented capabilities.
Based on our rock-solid record of reliability, Vocalcom provides today's most powerful Call Center System for inbound, outbound and blended customer service.

Make the most out of your Call Center System. The Call Center System from Vocalcom is leading Call Center systems, bringing unprecedented flexibility and capabilities to thousands of business of all sizes worldwide.
We provide a complete all-in-one Call Center System focused in customer experience management that will put your business on the path to reducing costs, increasing business agility, enhancing customer experience.
With integrated knowledge they’ll always be giving customers the right answer.

Simplicity for the business user. Rich functionality for the enterprise. Vocalcom is changing the game. Find out why Call Center and IT professionals everywhere are taking the all-in-one path, and why Vocalcom is the trusted Call Center System choice of over 550,000 users and 3,500+ customers.
Cloud-based or on-premise… You choose your Call Center system.

Reduces average call times by up to 20%. When agents spend less time searching for the right information, they can focus on helping customers.

+37% Faster first contact resolution

Cut training costs by up to 25% per Call Center agent. An easy-to-use interface accessible from anywhere through a web browser with the next-generation console, agents' screens are optimized to manage social media and case activities with fewer clicks and less scrolling. And a new user interface streamlines the agent experience with tabbed records, so agents can dramatically speed up support, sales, and telemarketing activities without losing context.

+53% Increase in customer satisfaction

Your customers will never wait on hold again, regardless of where the conversation begins – web, mobile or inbound call. Learn how Vocalcom Call Center System can help you increase sales, lower handle times and create happier customers!

All the applications you might wish for - including custom call flows, skills-based routing, universal queuing, multimedia contact handling, predictive dialling, integrated IVR, built-in CTI, real-time reporting and a whole lot more. Forrester Research reports that 39% of decision makers found the need to improve business flexibility and agility to be the most important benefit for leveraging Call Center System.

Empower employees

Employees need accurate, relevant information to make smart decisions. The Vocalcom Call Center System helps them quickly find what they need, so they can stay productive. Agents & supervisors love the simplicity and advanced features.

At Vocalcom, we take pride in offering the world’s first fully featured cloud contact center suite. How have we accomplished such a feat? By designing our products to reflect a forward-thinking approach that defines the future of the contact center. Let’s take a look at three more of our call center applications that can truly transform your business. Blended predictive...