Can't log on with blackberry id

Recently upgraded from a 9800 to an unlocked 9810. I have now changed carrier, when i changed the sim it asked for my blackberry id. However, when I tried to enter my logon information i get an error message. Can someone please help me.

Recently upgraded from a 9800 to an unlocked 9810. I have now changed carrier, when i changed the sim it asked for my blackberry id. However, when I tried to enter my logon information i get an error message. Can someone please help me.

Welcome to jrett

It is completely normal for a different device to ask you for your BlackBerry ID, your registered Email address along with your correct password.

If you receive an error message, try to make sure you have entered to correct information to BlackBerry ID

Hint * when you type in your password, you can see it before you submit the information just to be sure 100%

Recently upgraded from a 9800 to an unlocked 9810. I have now changed carrier, when i changed the sim it asked for my blackberry id. However, when I tried to enter my logon information i get an error message. Can someone please help me.

With OS7 (on your new 9810 Torch) an new service has been added: using your BB login/appworld log in for using your device. This is for security reasons and restoring information.
Basically this means you have to enter your log in credentials to be able to use your device. If you never created a BB login/appworld login you can do this by registering for free. If you need any more assistance don't hesitate to ask...

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