Dealing with Difficult People at Work

Course Code: ASKDDP

Course Objective – Dealing with Difficult People at Work

Dealing with Difficult People at Work – The easiest way to deal with difficult people is to stay as far away from them as you can, suggests Robert Bramson Ph.D., an organizational psychologist, a management consultant with Bramson Gill Associates, and author of Coping with Difficult People.

Great advice for those who work by themselves at home; it’s a doable option. But the vast majority of people can’t avoid interactions with a wide range of personality types, including some who are inconsiderate, stubborn, incorrigible, inappeasable, indecent, or downright sleazy. In fact, success sometimes depends on your ability to work well with all the above. Most important of all, we must agree and recognize that everybody is somebody’s difficult person.

10 Types of Difficult People such as the sniper, know-it-all, yes-man, grenade man, complainer & etc

Tactics in Handling Difficult People

Understand Human Behaviour & Their Main Intentions

Listening Skills & Asking Questions

Strategy and Techniques to Handle Difficult People

Role play and group discussion

Dealing with difficult people at work is suitable for individuals who would like to further understand what causes people to be difficult and also understand about difficult behaviors. Appropriate techniques will be introduced on how to handle people with difficult behaviours at various workplace.

User: Suitable for anyone who needs to interact effectively with all levels to achieve a positive outcome.

“Knowing & understanding the difficult person as well as yourself and what skills to use to deal with the difficult person.” – (04-05 Dec 2017)

“The understanding of personality, behaviour of a person and the situation that causes them.” – (01-02 June 2017)

“Using actual situation at work and learn how to apply and sharing with other participants in the class was the most useful part of the course. The trainer Swee Yee is friendly and positive.” – Chua Puay Puay, Sheila; Ministry of Law (07-08 Feb 2017)