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Hard Drive Data Recovery Experts

A failed hard drive isn’t something you should trust to an IT guy or computer repair shop. There are a number of places advertising “data recovery” services but most are little more than an attempt to run some off-the-shelf data recovery program. Hard drives are one of the most complicated parts of your computer. It requires a lot of specialized and expensive dedicated equipment to successfully extract data from a failed hard drive. If your hard drive is clicking, not being recognized in BIOS/UEFI, or you have any reason to expect it may have failed, go straight to a data recovery lab.

Our company uses state of the art data recovery systems such as PC-3000 Express, Deepspar Disk Imager, and countless other professional tools designed specifically for failed hard drive recovery. We perform all hard drive recovery right here in Rhode Island, including all clean room procedures.

We have experts proficient in data recovery from all brands of hard drives including:

Seagate

Western Digital

Samsung

Hitachi / HGST

Toshiba

Maxtor

IBM

Fujitsu

Quantum

and more

RAID Recovery Experts

RAID recoveryis one of the most challenging aspects of data recovery. Many labs can handle hard drives but dare not venture into RAID data recovery. At Data Medics, we’ve spent years studying and perfecting our RAID recovery techniques. We can handle all software and hardware RAID types. Some of the RAID recovery services we offer include:

RAID 0 Data Recovery

RAID 5 Data Recovery

RAID 6 Data Recovery

RAID 10 Recovery

RAID 50 Recovery

RAID 100 and pretty much any other nested RAID type

RAID 5E, 5EE, 1E, 6E, etc.

SAN units such as EMC, Netapp, and more.

Free Data Recovery Evaluations

Some companies charge you just to look at your drive and see if it can be recovered. At Data Medics, evaluations are always free. Even if another company has already looked at it or attempted data recovery, we’ll still evaluate it completely free of charge. We even will cover the return shipping if you opt to decline our quote for recovery.

After evaluation, a fixed quote will be given for the recovery. There’s never any obligation to proceed if the quote is higher than you’d like to pay.

SSD Recovery Experts

At Data Medics, we’re committed to offering a full array of recovery services to our clients and resellers. We’ve invested in the latest technology allowing us to recover from modern storage devices including solid state drives. Our experts can recover data from SSDs even if they are not functional or aren’t recognized in the computer BIOS or UEFI.

Some of the brands of SSD we can work with include:

Samsung

PNY

Corsair

OCZ

Micron

Intel

Crucial

Plextor

Kingston

Sandisk

Patriot

Seagate

Toshiba

And many more…

Data Recovery FAQ

Data Recovery FAQ (Frequently Asked Questions)

Below are some frequently asked questions regarding the data recovery process. If you have a question that isn’t listed, please contact a recovery technician by visiting our contact page.

How Long Does Data Recovery Take?

One of the first questions we get asked by most customers is “How long will the recovery take?”. Unfortunately there is no clear cut answer to that question, as each case is different. Here are some factors to consider that affect the overall timeline of the data recovery.

Hardware Condition – A drive that is fully functional is much faster to recover data from than one that is severely damaged and must be repaired. So cases that are simply related to accidental deletion, format, viruses, etc. are generally pretty quick on the turnaround. Usually within 48 hours for most cases, however there are times when it takes longer. Drives needing hardware recovery generally take about 7 to 10 days, but can take longer based on other factors below.

Drive Size – Even if the drive is fully functional a 4Tb drive will take as much as 20 hours to scan, and a recovery may involve several scans. Also, as a precaution, we always clone the data first to prevent any possibility of accidents while working with the data. Expect an extra day for drives larger than 500Gb or a few days for drives larger than 2Tb.

Availability of Donor Parts – For drives with hardware issues, parts are often needed to repair the drive to a semi-functional condition where the data can be successfully extracted. Some hard drive sub-models are very common and easy to find the parts from one of our vendors. However others are not. At times we may even have to spend weeks searching online and calling other data recovery labs for the specific drive or parts we need. Or we may even have to buy a donor drive from overseas and wait for it to arrive. Usually this is the longest part of the whole process for hardware level recoveries.

Functionality of Drive After Repair – Many makes of hard drives don’t take kindly to replacement parts, and don’t function anywhere near their full potential after an internal repair. As drives write magnetic data on a microscopic level, even the slightest micro variation (or micro jog) in manufacturing of parts may cause the drive to constantly have to re-read data over and over. While rare, some drives can take a month or more to extract all the data after such internal repairs.

Service Type – Customers who need expedited or emergency services pay a bit more for our services, however they also get priority service. If you order expedited service ($150 extra) your project will be bumped to the front of the line and worked on before all other projects. However the work is still performed during normal business hours. If that isn’t fast enough you can order emergency service (quoted base on expected overtime) and we work through the night, and over weekend to finish the project as fast as possible.

What Is The Rate of Successful Recovery?

You may have seen websites online advertising something like a 99% success rate, but in reality those numbers are impossible. Approximately 10-15% of all hard drives that have failed will never be recoverable by any technology current or future. At times hard drives fail in such a way that the data contained on the platters (disks) is simply sanded off and no longer exists. Newer high density drives (especially Seagate) are even more susceptible to this type of failure.

Many companies try to artificially inflate their success rate by quoting extremely high prices for projects they expect to fail, knowing that the customer is going to decline the quote and they won’t even have to attempt recovery. Thus keeping their impossibly high data recovery statistics up. Here at Data Medics, we don’t play those games. Upon successful evaluation of the media, we’ll provide a quote along with a realistic evaluation of the chances of a successful recovery.

How Do I Get My Data Back After Recovery?

Upon completion of the recovery, you are welcome to provide your own return media. For hard drives, the would generally be an external hard drive. Or, if you’d prefer you can purchase a new external hard drive from us at a competitive price and we’ll copy the data to that.

In some cases the amount of data is very small, such as when recovering from thumb drives, CDs, DVDs, flash cards, etc. In these cases, we can simply put the data onto our secure, high speed, server for you to be able to log in and download your data.

What Happens If The Data Can't Be Recovered?

If we are unable to recover a substantial portion of the data (70% or more of the files) you will not be billed for our efforts to recover the data. The only cost you might be out is the price of parts needed to attempt the repair and recovery which are specific to your hard drive. However these costs will be itemized and explained at the time you receive the quote.

In some cases where the recovery is very partial, you will be given opportunity to preview the data to see if any necessary data has been successfully recovered. You will then have the option to accept the recovered data and pay the quote, or decline and call it a loss.

What If The Quote Is Too High?

All evaluations are performed at no cost or obligation to the customer. If after you are quoted you determine that the cost is too high, you are free to take your media back and will not be charged a single penny. If this happens, please hold on to your media as you may later discover that there was more lost data than you initially realized. We often are very busy during income tax season when customers suddenly realize they need last years tax documents for their filing this year.

Our Location Near Providence, RI

Address:

1215 Reservoir Ave.

Cranston, RI 02920

Walk In Hours:

Mon-Thurs 1-5PM

(all other times by appointment)

These guys are honest and on the ball. They've helped me with recovery. I've even shared some of their advice with others. But actually a compliment for Data Medics. I run my own business and would recommend these guys any day. If you want my input, I'm at RIINTERCONNECT. COM

David Tremblay

03:04 05 Jun 15

These are honest and hard working people. So professional. They have answered every question I have had about my computer. Totally trustworthy. You won't be sorry you used Data Medics.Gayle Patalano

Gayle Patalano

14:18 09 Jun 15

So far it's been great - Jared took the time and patience to explain everything to me. I've chatted with several companies and he's has been the most helpful.

Connie Struss

17:07 20 Mar 17

Excellent Service, Very sharp and intelligent about the situation. Highly Recommended.

Rouj Chalabi

16:33 06 Jul 17

Jared is patient and extremely knowledgable with the advice he gives. instead of trying to sell you the $$$$ service, he investigates and attempts to find the simple solution to data recovery. would definitely recommend.

drechtaber fulmowitz

15:04 07 Oct 17

Everyone at data medics was so professional, helpful, and pleasant. Their prices are very good compared to other companies that ask way more money. They were also able to recover ALL of my data in just a few weeks. Highly recommended!

Katie Abramski

18:43 27 Mar 18

Wonderful help from Jared!

Ale García Bardales

23:43 30 Apr 18

Friendly and knowledge staff.

Allen Breyette

07:56 23 May 18

I couldn't be happier with the service and the counseling, as they talked me off the cliff. Great Job, thanks again!

The Nice Company Bryn

21:21 18 Jul 18

Excellent service at a great price!

Greg Greenwell

17:40 26 Sep 18

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Data Medics | Data Recovery

We are committed to helping people get back their data. Data recovery is all that we do, and we specialize in hard drives and RAID arrays. Want to know if your data can be recovered? Give us a call today!