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I'm outside of the the usa, in Barcelona Spain. I can't access my account via the atm? What should I do?

RafaeL, Hackensack
May 5, 2015 09:58:20 AM

1 Response

In reply to RafaeL, Hackensack

It is great to see you on TD Helps Rafael, but we're sorry to hear you're having difficulties with your card and would like to point you in the right direction.
As this is pertaining to your specific account, we would need to review this further with you. We would love to assist you directly; unfortunately, we do not have access to your personal information since this is considered an unsecured forum.
We recommend reaching us at your earliest convenience by phone at 1-856-751-9000; or if you are able to access a landline you can call us collect with Operator's assistance by dialing 1-215-569-0518. After account verification, one of our Specialists will be more than happy to help with your debit card, and look into why your card may not be working.
Please know that when you are traveling, we do suggest that you notify TD of your travel plans prior to your trip as it makes us aware of foreign transactions on your account and helps us monitor your account's security. For some further travel tips, please visit http://bit.ly/1gDrDYu. You may also want to review our international travel tips frequently asked questions by clicking here: http://bit.ly/1ltwDDc.
We hope to hear from you soon Rafael!

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