Ride Share

Uber and Lyft Testing Program

In an effort to resolve allegations of Uber and Lyft driver discrimination against passengers with service animals, the National Federation of the Blind (NFB) recently entered into landmark settlement agreements with both rideshare companies. Terms of the agreements require Lyft and Uber to revise their policies and procedures to include additional training for employees and contractors, and contract termination for drivers who knowingly or repeatedly deny rides to individuals with service animals. The agreements also include requirements for data gathering and testing, so that the NFB can assess Uber and Lyft’s efforts to provide equal access to riders with service animals. On May 8, the NFB will begin conducting nationwide testing to ensure that riders with service animals are neither denied transportation nor treated disrespectfully by Lyft and Uber. Your help here is critical.