I would consider JD Power a division of the Mcgraw-Hill Financial companies very progressive, competitive and an all around wonderful company. There are many dedicated employees, good managers, lots of cultural diversity, support of families and flexibility. The health benefits are excellent.

Team meeting in the morning. Talked about how to get the dealer to get more involved in our presentation of data we were providing them. Made outbound calls to dealerships to go over their dealership data in regards to their sales and retention. The things I learned from this company is customer retention.Dealerships have a hard or had a hard job getting customers to return to the dealership. The management there was superb. My co-workers were excellent.There weren't any hard jobs. The most enjoyable part of my job was pretty much everything.

Pros: work at home flexibility, fully matched 401k, many opportunities for training, significant discount on new cars

Cons: re-org and layoffs often occur at each year's end, annual churn in management, demands to do more with less, work/life balance significantly skewed to work, you may have to work in a location that is different from your management, communication and relationship-building challenges

I work from home 3 days/week, as I work on a virtual team. 2 days a week I go to a JDPA sales executives office 20 miles from home. Mornings are devoted to e-mails, conference calls/meetings with potential clients, sales force, or management occur in the afternoon. I learned how to select and manage vendors, how to evaluate contact centers against our requirements for excellence, how to take a start-up program to one of JDPA's most successful, innovative group in the 8 years of my tenure. Management has changed as a result of re-orgs that often occur annually, requiring a short window to develop a mutually-fulfilling working relationship with my supervisor. The hardest part of the job is simultaneously working in my official position while working to expand the program offerings.