Author Archive

CMS is a high-impact asset if it’s a good match for the practice. Why is it so underutilized?

We talked to a lot of people at ILTACON 2017, and one take-away for us is that the term “Case Management” is more abused and ambiguous than ever – and at a time when clarity is critical to optimizing practice efficiency.

Failing Expectations: Where’s the Promised ROI of Technology?

Email. Blogs. SaaS. CMS. E-Billing. Push Marketing. Law firms seem to be overflowing with new technology. Why, then, does the 2017 Altman Weil Law Firms in Transition Survey say that our profession is faced with an urgent “… need for greater efficiency” in the face of “… the inexorable force of technology innovation” and that legal technology has “… not delivered on its promise of greater efficiencies?”