Backup

Backup your data

BullGuard’s Mobile Security suite allows you to backup sensitive information to our secured servers allowing you to restore it as needed. Backing up your critical data is a simple process and will save your contacts, calendar, agenda items and e-mails.

Guide

Step 1

Open the Mobile Security application and at the main screen click on the Basic Backup item.

Step 2

At the next screen, select and open the Backup Data item. A prompt will appear asking you whether to proceed. Click OK to continue with backing up the data or Cancel to return to the previous screen.

Step 3

Depending on the amount of data to backup and the Internet connection you’re using, the process might take a while to complete. To ensure all essential data is backed up properly and nothing is lost, make sure you don’t turn off your phone or accidentally cancel the process.

Step 4

You will be notified as soon as the backup process is complete. Click OK to return to the Basic Backup main screen.

Restore your data

While backing up your information is simple and straightforward, Restoring previously backed up data is centred on securing your critical information preventing unauthorized access to it. This is why each time you wish to restore your data, you will need to login on your account dashboard. Here, you will be asked for a security token that will validate your backed up information download. Without that token, it will be impossible to restore and access any backed up information.

A new pop-up message will open where you need to click on the Restore option. You will receive both and e-mail and an SMS with the token for initiating the data restore process.

Step 3

Once you have received your token, open the Mobile Security application and, in the Basic Backup module, tap the Restore Data icon. A pop-up dialogue will ask you for the security token. Click Ok to continue with the restore action or Cancel to return to the previous screen.

The security token is a 9 digits string which is valid for only 2 hours. Should you need to restore your data later than 2 hours after receiving the token, please login to your account Dashboard and request another security token. After using the token, the application will first try to validate it and only then proceed with the data restore process.

Step 4

After the token validation, BullGuard will retrieve the previously backed up information from the servers. This may take a while depending on the connection conditions and amount of data to be restored. Please be patient and allow the task to finish.

Step 5

When the process finishes, a dialogue will appear letting you know the information was successfully restored. Click Ok to return to the Basic Backup interface.