Guest Comments:

2 of 94Guest Review

Ratings:

Booking:10

Staff:10

Cleanliness:8

Check In:10

Value:10

Comfort:10

Check Out:10

Amenities:9

Location:10

Would Recommend Company:10

Would Recommend Property:9

Guest Comments:

The cabin exceeded my expectations!!! We really enjoyed our stay and was pleased with the staff of Cabins USA. There were a few things that we thought that should be addressed. All three couches in the house need to be replaced. When you sit on them, they are comfortable but it is very hard to get up because you sink into them. There is a shag type rug that is in the living room that sheds like crazy. We had to roll it up and place in the corner to keep from sweeping every 10 minutes. I'm not sure if there is a plumbing problem or what, but when someone upstairs goes to the bathroom you can smell it throughout the house, even on other floors. Other than these minor issues, this cabin is a wonderful place to stay. We had 11 adults and 9 children in the cabin without any issues regarding somewhere to sleep or sharing a bathroom.

3 of 94Guest Review

Ratings:

Booking:10

Staff:10

Cleanliness:5

Check In:10

Value:8

Comfort:8

Check Out:10

Amenities:8

Location:10

Would Recommend Company:10

Would Recommend Property:10

Guest Comments:

Second stay with Cabins USA. We loved this cabin and the fact that they put the Christmas tree in the living room. It's not as isolated or high up like the Four Seasons in Gatlinburg but we needed the space. This time we had 21 people and still had plenty of room. Close to everything and about 30 minutes from downtown Gatlinburg with traffic.

Had to call for the Wifi password, the one on the router is incorrect. You have to call for Garbage pickups otherwise nobody will come. The grill had years worth of grease piled up; cleaned it up for the next folks to enjoy since it had not been done. Clogged bath tubs. Didnt bother messing with the indoor jacuzzi's, but the jets looked full of gunk. The ropey rug in the living room sheds a lot, we removed it and placed it again when we left. The large screen TV is netflix capable but cannot access any of it's smart functions because the original remote is non-existent.

Nonetheless, this cabin is great for large families. Lots of beds, very comfortable, and lots of space.

5 of 94Guest Review

Ratings:

Booking:9

Staff:10

Cleanliness:10

Check In:7

Value:8

Comfort:10

Check Out:10

Amenities:10

Location:10

Would Recommend Company:10

Would Recommend Property:10

Guest Comments:

This cabin is perfectly located! It is so close to all the action and very easy to find. It is a very beautiful cabin. The only complaint we would have is it could use a new sofa. It had a hole and was kind of worn. It is definitely worth a try!

6 of 94Guest Review

Ratings:

Booking:10

Staff:10

Cleanliness:9

Check In:10

Value:10

Comfort:10

Check Out:10

Amenities:10

Location:10

Would Recommend Company:10

Would Recommend Property:10

Guest Comments:

Had a great time. The Cabin location was great, it’s easy to get to Gatlinburg or Pigeon Forge within a few minutes. The cabin provided lots of room for all 14 of my guest. I cannot wait to book next year.

11 of 94Guest Review

Ratings:

Booking:10

Staff:10

Cleanliness:10

Check In:10

Value:10

Comfort:10

Check Out:10

Amenities:10

Location:10

Would Recommend Company:10

Would Recommend Property:10

Guest Comments:

Great place! Our friends had a blast! A couple of suggestions. 1) Make room for more garbage cans. With seven bedrooms, two garbage cans fills up in a matter of hours. Trash was piled up until we called once or twice a day. 2) Get a new carpet in the living room. Something modern. The straw carpet was falling apart and made it so we had to sweep multiple times per day. Other than that, great location and great place!

13 of 94Guest Review

Ratings:

Booking:10

Staff:10

Cleanliness:10

Check In:10

Value:10

Comfort:10

Check Out:10

Amenities:10

Location:10

Would Recommend Company:10

Would Recommend Property:10

Guest Comments:

Timber Lodge is a beautiful cabin. We really enjoyed sitting on the back deck and enjoying the cool breeze. The furniture in the sitting area was a little worn but we didn’t do much sitting on it anyway, so it wasn’t a problem. The only problem we had was we had ants in one of the bottom floor bedrooms, but the staff immediately took care of them. We Loved It!!! I would definitely recommend this cabin. Cabins USA rocks!!!

17 of 94Guest Review

Ratings:

Booking:8

Staff:10

Cleanliness:8

Check In:8

Value:9

Comfort:7

Check Out:10

Amenities:10

Location:10

Would Recommend Company:8

Would Recommend Property:8

Guest Comments:

Our family has stayed many times with Cabins USA.
When we arrived this time an exterminator was just finishing up spraying for little ants. I’m sorry to say we had an ant problem but only in the kitchen. I hope this can be resolved, we love the location!

19 of 94Guest Review

Ratings:

Booking:10

Staff:10

Cleanliness:10

Check In:10

Value:4

Comfort:10

Check Out:9

Amenities:10

Location:10

Would Recommend Company:8

Would Recommend Property:7

Guest Comments:

I enjoyed my stay but when we first got there one of the rooms when you take a shower ran down into the room down stairs so no one could shower or use that bathroom that was on the main floor. In my room the tub drip all night long I had to wear earplugs just to go to sleep. 2 of the bump beds did not have latter's to get on the bed 40 and 50 year old people could not get up there so we had to double in beds. The cabin was nice just need to fix those problems.

Company Response:

Thank you for your review, Kimberly! We are glad that you enjoyed your stay with us! We did want to let you know that the issues with a shower leak and drip have been resolved. We appreciate your feedback as it provides us with an opportunity to continuously improve. We hope that you will book another stay with us again soon!

20 of 94Guest Review

Ratings:

Booking:10

Staff:10

Cleanliness:10

Check In:10

Value:10

Comfort:10

Check Out:10

Amenities:10

Location:10

Would Recommend Company:10

Would Recommend Property:10

Guest Comments:

Dishwasher does not work properly.
Need larger pots in kitchen. The ones there are to small for preparing meals for large groups.
when you turn lights on in main floor bedroom and then the kitchen, will cause breaker to turn off.

21 of 94Guest Review

Ratings:

Booking:10

Staff:10

Cleanliness:10

Check In:10

Value:10

Comfort:8

Check Out:10

Amenities:10

Location:10

Would Recommend Company:10

Would Recommend Property:10

Guest Comments:

Great stay on comfort i have a 8 because unfortunately our stay it was raining so a lot of time was spent indoors and there was no wifi i called a few times to see if i can get it fixed but didn’t get done but overall amazing cabin loved it would recommend

Guest Comments:

24 of 94Guest Review

Ratings:

Booking:10

Staff:10

Cleanliness:8

Check In:10

Value:10

Comfort:8

Check Out:10

Amenities:8

Location:10

Would Recommend Company:10

Would Recommend Property:10

Guest Comments:

Cabin was beautiful. The bottom level was cold when the rest of the house was warm. It looked like dried up dog poop was on the balcony that went unnoticed by cleaning crew. And cabin should be sprayed for ants. It would be nice if game system was available for free and not just demo mode.

25 of 94Guest Review

Ratings:

Booking:10

Staff:10

Cleanliness:10

Check In:10

Value:10

Comfort:10

Check Out:10

Amenities:10

Location:10

Would Recommend Company:10

Would Recommend Property:10

Guest Comments:

We had to change our fall break plans from the ocean to the mountains because it’s close to home and we had to evacuate the beach we got so lucky because it being fall everything was booked UNTIL we found this cabin it was perfect for our group of 14 booking was effortless, it was spotless, roomy, perfect for 3 separate families, perfect location, we only had a couple of minor things (refrigerator had broken shelves, one bedroom the lights wouldn’t work, and a piece on the hot tub was broke) but we called and they sent someone over right away to fix them and he was so kind when he came I would definitely recommend this cabin and company and I think we have changed our fall break plans to the mountains every year now oh and just FYI a small bear visited our second floor balcony and used it as a bathroom but we just thought it was a funny memory to have

26 of 94Guest Review

Ratings:

Booking:10

Staff:10

Cleanliness:9

Check In:10

Value:10

Comfort:8

Check Out:10

Amenities:10

Location:10

Would Recommend Company:10

Would Recommend Property:10

Guest Comments:

The cabin was beautiful and spacious. It did have pros and cons. They were:
Pros- beautiful, spacious, well equipped, easy access to most of the popular restaurants and sights. Many amenities including pool table, stand up arcade game, washer and dryer and two jacuzzis.
Cons - need deep cleaning, new furniture needed (the couch nearly sinks to ground when you sit on it) dining room chair legs very weak, just about every television remote is missing the back, DVD player would not work, televisions not working at all or with extremely limited channels on most of televisions,( need to keep remotes stocked with fresh batteries because that may have been the issue with the ones that would not come on at all), blinds needed cleaning, king bedroom upstairs had ants

Inspite of the cons I would still recommend because the issues were minor, we weren't there to watch television anyway so it only became a nuisance once we were in for the night. Even then it was late so it was just as easy to just go to bed. The place definitely need more lighting around unit and on decks. Any wild animal could have come up undetected because it was so dark. Also would have love double queens being side by side instead of bunkbeds. Our party was older adults, climbing to top bunk....not fun. Overall everyone enjoyed the cabin and the experience. We would rent again but would hope the owner would have put a little money in the place and made the necessary updates.

27 of 94Guest Review

Ratings:

Booking:8

Staff:8

Cleanliness:8

Check In:9

Value:8

Comfort:8

Check Out:10

Amenities:9

Location:9

Would Recommend Company:8

Would Recommend Property:9

Guest Comments:

The cabin was nice and there was plenty of room for our group. Two minor issues: 1 - the propane grill seem to malfunction. It wasn’t clear whether we needed to purchase propane or if it was supplied. In any case, it took almost 4 hours to grill meat that should have been done in 1 hour. 2 - the couches are well worn. While comfortable, they presented challenges for older members of our group to sit on and get up from the couches.

Otherwise the cabin suited all our needs. Our group has come to the area 4 years in a row and this was the first time I got a request to book a cabin again! Kudos to customer service for helping us with issues on the phone and in person.

28 of 94Guest Review

Ratings:

Booking:10

Staff:10

Cleanliness:5

Check In:10

Value:6

Comfort:6

Check Out:10

Amenities:7

Location:10

Would Recommend Company:10

Would Recommend Property:6

Guest Comments:

We enjoyed our family reunion stay at Timber Lodge. We did have some concerns....we had major ant problems in the kitchen, bathrooms & a downstairs bedroom (we went & bought ant killer). The main tv had 5 remote controls with no instructions, it was not user friendly at all. Some mattresses needed to be replaced as you would “meet in the middle”. The kitchen could use some pot holders, hot pads & more than 1 kitchen towel. Hangers would be nice in the closets. Trash needs to be picked up more often when you have a large group & there are only 2 outside cans. The rugs in the cabin needed to be either cleaned or replaced. Cobwebs on light fixtures & in corners. Curtain rods are up, but no curtains. There are 2 gas grills on back patio & only one is useable & not in good shape. We hate to sound harsh & negative, but we have stayed with Cabins USA for many years from 1 bedroom to very large cabins, & just wanted to share our concerns as we feel this cabin was not up to your standards for the major cost involved and there needs to be some upgrades. For the premium price charged, we expected higher quality. We did create wonderful memories though as we enjoyed family time at the pool, playing games & taking walks down to the pond. We booked another cabin in the fall with Cabins USA & the staff was very helpful. We look forward to seeing you soon!

29 of 94Guest Review

Ratings:

Booking:7

Staff:10

Cleanliness:10

Check In:10

Value:10

Comfort:10

Check Out:10

Amenities:10

Location:10

Would Recommend Company:10

Would Recommend Property:10

Guest Comments:

The only drawback that I have is during the time up until our check-in it was difficult to reach representatives to make our payment it would be nice if once you book your reservation you are able to make your payments online... this will prevent the customer from having to continually call in to make payments only to get a voicemail or never get through

30 of 94Guest Review

Ratings:

Booking:10

Staff:10

Cleanliness:10

Check In:10

Value:10

Comfort:10

Check Out:8

Amenities:10

Location:10

Would Recommend Company:10

Would Recommend Property:10

Guest Comments:

This was one of pur best trips yet. The kids loved our cabin and didn't want to leave despite one mishap that I will not put on here very thing was wonderful. The only thing that I would request is that when we text to checkout, we receive a response back so we are aware the checkout went through successfully.

Thank you Cabins USA for a wonderful vacation stay.
Cook/Calyen family

31 of 94Guest Review

Ratings:

Booking:10

Staff:10

Cleanliness:10

Check In:10

Value:10

Comfort:10

Check Out:10

Amenities:10

Location:10

Would Recommend Company:10

Would Recommend Property:10

Guest Comments:

This was the first time my family had gotten together in years and this was the perfect location. Everyone enjoyed everything about the property and cabin and the views were beautiful. We look forward to our next trip!

32 of 94Guest Review

Ratings:

Booking:10

Staff:7

Cleanliness:8

Check In:10

Value:10

Comfort:10

Check Out:10

Amenities:10

Location:10

Would Recommend Company:10

Would Recommend Property:10

Guest Comments:

The only problem we experienced was the shower head was broken in one of the rooms on the lower level. Tried to call the office to report it and non answer just an answering machine. We decided to just allow the people to use one of the other bathrooms. Also there wasn't enough room for the trash. We had about 6 large bags and there was only enough room in the cafe for two. So we had to keep the other trash in the house

34 of 94Guest Review

Ratings:

Booking:8

Staff:9

Cleanliness:8

Check In:9

Value:7

Comfort:6

Check Out:9

Amenities:9

Location:9

Would Recommend Company:10

Would Recommend Property:7

Guest Comments:

This cabin was wonderful.
The issues were the video game stick was broken.
The porch with hot tubs needs to be enclosed. In 7 days, never used it.. The bears were roaming, even walked on our cars. Muddy footprints are proof.
Also, its too many bunkbed rooms.. The TV's are high on wall.. Children are not always invited. Very uncomfortable for adults. Other than those issues.. Timber Lodge was great....

35 of 94Guest Review

Ratings:

Booking:10

Staff:10

Cleanliness:10

Check In:10

Value:9

Comfort:10

Check Out:10

Amenities:10

Location:10

Would Recommend Company:10

Would Recommend Property:10

Guest Comments:

This is my second time booking with cabins USA. Usually travel with large groups when I visit pigeon forge. This cabin had everything we wanted. Home away from Home. It was so comfortable and fit all 19 of us. 7 bedrooms each with they’re own bathroom. It was very clean. I loved that it had enough space for the kids to play in the back yard. I would definitely stay here again.

Guest Comments:

37 of 94Guest Review

Ratings:

Booking:10

Staff:10

Cleanliness:10

Check In:10

Value:10

Comfort:10

Check Out:10

Amenities:10

Location:10

Would Recommend Company:9

Would Recommend Property:10

Guest Comments:

Only thing I would I do is to change out The mattresses they are worn out and need news in the 2 on the main floor and took along time for the hot water to work . Other than that the chalet was a very great place to stay.

38 of 94Guest Review

Ratings:

Booking:10

Staff:10

Cleanliness:10

Check In:10

Value:10

Comfort:7

Check Out:10

Amenities:10

Location:10

Would Recommend Company:10

Would Recommend Property:10

Guest Comments:

Great cabin perfect for our needs. Each bedroom had it’s own bathroom. Only negative was the entire downstairs area was very cold. Heaters provided for bedrooms but had to leave on all the time to keep bedrooms warm. Also, had a few ants in one of the bathrooms. Cabin has a beautiful view of mountains and is in a quiet area. Had a great time and would definitely rent again.

41 of 94Guest Review

Ratings:

Booking:10

Staff:10

Cleanliness:8

Check In:10

Value:8

Comfort:6

Check Out:10

Amenities:7

Location:9

Would Recommend Company:10

Would Recommend Property:8

Guest Comments:

The cabin was nice the common area was a little small for our large group. The ice maker leaked down into the bathroom downstairs and maintenance was there quickly to get it repaired. Our biggest problem was not being able to heat the lower level. Everyone that slept down there froze. The kitchen was equipped with everything you needed. Overall enjoyed our stay.

42 of 94Guest Review

Ratings:

Booking:10

Staff:10

Cleanliness:8

Check In:10

Value:10

Comfort:10

Check Out:10

Amenities:10

Location:10

Would Recommend Company:10

Would Recommend Property:10

Guest Comments:

We had a great time at house. The house is nice, it is big, it is comfortable, and it is a great value. It can use need a little routing maintenance, There were several minor issues of things not working and they immediately responded it was fixed within 1 hr. Technician was very courteous. However, definitely needs better housekeeping. Housekeeping did not do a great job at all. Garbage is an also an issue. You constantly have to call to get garbage picked up and they do not provide any more garbage bags so bring your own garbage bags. Location was excellent. You are only about 2 miles from the parkway where all the shops, restaurants & attractions are. Over all great amenities. We would rent this cabin again. I would definitely recommend it and we all had a very good time in this cabin.

43 of 94Guest Review

Ratings:

Booking:9

Staff:9

Cleanliness:9

Check In:9

Value:9

Comfort:10

Check Out:10

Amenities:9

Location:9

Would Recommend Company:9

Would Recommend Property:10

Guest Comments:

This 7B/7B is a Great value. We were 22 total . There were some minor issues with maintenance where the AC was not working and they immediately responded and repaired at 12AM in the night. The BBQ grill was not in a great condition and no propane but again after reporting they fixed within 1 hr. Over all great amenities , seamless checkin and checkout process. TV and Speakers could be better. I would definitely recommend it and we had a very good time in this cabin.

Ratings:

Guest Comments:

Location was excellent. You are only about 2 miles from the parkway where all the shops, restaurants & attractions are.

Company Response:

Thank you for all of your kind words! When you are ready to stay with us again, please mention you are a return guest for an additional discount. Thank you for choosing Cabins USA and we look forward to having you as our guest again soon!

Ratings:

Guest Comments:

First let me say that we absolutely loved our cabin and it's location.
The things with which we were less than satisfied pertained to customer service.

The check-in process online would have been wonderful, had we been able to actually get into our cabin. It was almost an hour later than the allowed 4:00 pm check-in when we were finally able to get into our cabin because the cleaning crew was still cleaning our house.

The washer in our cabin was broken, and we left messages or talked to Cabins USA several times before a washing machine repairman finally came out to fix it. (And that was Friday morning)

We requested an additional garbage pick up several times also, but that never occurred. I can understand a once a week pick-up for a small cabin, but for a 7 bedroom cabin?? The last night we were there, raccoons or some other animal got into the garbage that was on top of the cage (because we could no longer fit it inside) and spread it all over the front porch. My husband and I spent our last morning in Pigeon Forge cleaning up garbage, because we didn't want to leave a mess when we left town.

50 of 94Guest Review

Ratings:

Booking:10

Staff:10

Cleanliness:10

Check In:10

Value:10

Comfort:10

Check Out:10

Amenities:10

Location:10

Would Recommend Company:10

Would Recommend Property:10

Guest Comments:

We were completely satisfied with this cabin. We were relocated and would like to thank Danielle for her getting us relocated in such a timely matter.
This was a very good location and the cabin was excellent. Would definitely stay again.
Cabins at the Crossing is an excellent location.

Company Response:

Thank you for all of your kind words! We here at Cabins USA strive to give each guest the same great stay you enjoyed while vacationing in the Smokies. When you are ready to stay with us again, please mention you are a return guest for an additional discount. Thank you again for choosing Cabins USA and we look forward to seeing you again soon!

51 of 94Guest Review

Ratings:

Booking:10

Staff:10

Cleanliness:10

Check In:10

Value:10

Comfort:10

Check Out:10

Amenities:10

Location:10

Would Recommend Company:10

Would Recommend Property:10

Guest Comments:

We had a great trip with friends and our stay at Timber Lodge was phenomenal. It was very spacious, had great views and was close to Pigeon Forge with just a short drive to Gatlinburg and the Great Smoky Mountains. We are already planning our next stay here.

Company Response:

I am so happy to hear that everyone enjoyed their stay in Timber Lodge! We here at Cabins USA strive to give each guest the best stay possible while vacationing in the Smokies. When you are ready to stay with us again, please mention you are a return guest for an additional discount. Thank you for choosing Cabins USA and we look forward to having you as our guest again soon!

52 of 94Guest Review

Ratings:

Booking:10

Staff:10

Cleanliness:9

Check In:8

Value:9

Comfort:8

Check Out:9

Amenities:9

Location:10

Would Recommend Company:10

Would Recommend Property:10

Guest Comments:

A cabin for 20+ and no trash pick up during our stay was totally unacceptable. We had trash stacked on our porch way out of the cage. By the end of our stay it was stinking and looked horrible. You've got to correct this. Our stay was 6 nights. Again, fix this.

Ratings:

Guest Comments:

Excellent getaway spot for our extended family of eleven! Well kept, well cared for! Enjoyed every minute!

Company Response:

Thank you for all of your kind words! When you are ready to stay with us again, please mention you are a return guest for an additional discount. Thank you for choosing Cabins USA and we look forward to seeing you again!

54 of 94Guest Review

Ratings:

Booking:10

Staff:8

Cleanliness:6

Check In:10

Value:7

Comfort:8

Check Out:10

Amenities:4

Location:9

Would Recommend Company:8

Would Recommend Property:7

Guest Comments:

Nice cabin great location. Close to the outlet mall or can take backroads to the far end of the strip. No wash cloths the first day and when we requested them they brought10-12 for a cabin designed to sleep 20+ people. We had to go buy them. Pool table pocket were broke so balls would drop onto the floor when you would hit a shot. At night there was a strong septic smell outside that keeps us from going out on the decks. Large wall of windows out the back of the cabin was great except the upper widows were pretty dirty so it was a bit of a distraction.

55 of 94Guest Review

Ratings:

Booking:9

Staff:9

Cleanliness:9

Check In:10

Value:10

Comfort:10

Check Out:10

Amenities:10

Location:10

Would Recommend Company:10

Would Recommend Property:10

Guest Comments:

This cabin was perfect for our group (a mixture of couples and their mostly teenage children). The downstairs with the pool table and video game was the perfect area to let the kids play giving us and them the ability to separate and do our own thing. Two hot tubs was great for our large group. The proximity to town was great, but we still had the feeling of being in the mountains. We would rent this cabin again.

Company Response:

I am so happy to hear that you enjoyed your stay in Timber Lodge! We here at Cabins USA work hard to make sure each of our guests have the best stay possible while vacationing in the Smokies. When you are ready to stay with us again, please mention you are a return guest for an additional discount. Thank you again for your review and thank you for choosing Cabins USA!

56 of 94Guest Review

Ratings:

Booking:10

Staff:10

Cleanliness:10

Check In:4

Value:10

Comfort:10

Check Out:10

Amenities:10

Location:10

Would Recommend Company:10

Would Recommend Property:10

Guest Comments:

My family loves this cabin and Cabins USA. I just would like to be able to check in and go in the cabin if no one has rented it the night before we stay. We travel two hours to get there, so when we have to wait until 4:00 to check-in, we have lost almost a whole day. I do think if check-in is going to be so late, check-out should be much later than 11:00. We have stayed with Cabins USA for years, and we stay at different times of the year throughout the year. This is the first time we have not been able to check-in as soon as we got there if no one had occupied the cabin the previous night. Please go back to that policy!

57 of 94Guest Review

Ratings:

Booking:10

Staff:10

Cleanliness:9

Check In:10

Value:10

Comfort:10

Check Out:10

Amenities:10

Location:10

Would Recommend Company:10

Would Recommend Property:10

Guest Comments:

This cabin is a great value. It is spacious, comfortable, and in the perfect location. Our trip was for our annual shopping trip and while you are in the country with some beautiful views we are minutes from shopping. Also, one of my favorite things is that the drive to it is very easy and do not have to traverse any windy mountain roads.

Company Response:

Thank you for all of your kind words! We here at Cabins USA work hard to make sure each of our guests have the same great stay you enjoyed while vacationing in the Smokies. When you are ready to stay with us again, please mention you are a return guest for an additional discount. Thank you again for your review and thank you for choosing Cabins USA!

59 of 94Guest Review

Ratings:

Booking:9

Staff:8

Cleanliness:7

Check In:9

Value:10

Comfort:10

Check Out:9

Amenities:9

Location:9

Would Recommend Company:10

Would Recommend Property:10

Guest Comments:

We had a destination wedding and everything was gorgeous. The Timber Lodge Cabin was spacious enough to allowed our friends and family share this special day with us. We had 7 children's in total and they had a blast between the game room, park, field, etc. I was concerned a lot on the space due to so many people coming, but it was great. The only issue I had was my room upstairs in the 3rd floor, the bathroom was not flushing and it got annoying. Overall, we enjoyed our stay and will be using Cabins USA again.

Company Response:

Thank you for taking the time to let us know about your recent stay in Timber Lodge! We here at Cabins USA work hard to make sure each of our guests have the best stay possible while vacationing in the Smokies. I apologize for the issues you experienced with the third floor bathroom. Your comments have been forwarded to our maintenance department to be addressed. Thank you again for your review and thank you for choosing Cabins USA!

Ratings:

Guest Comments:

This was our first time staying with Cabins USA, but it definitely will not be our last. Everything was Great! Loved the cabin and location. Thanks for asking our trip memorable!

Company Response:

Thank you for all of your kind words! We here at Cabins USA work hard to make sure each of our guests have the same great stay you enjoyed while vacationing in the Smokies. When you are ready to stay with us again, please mention you are a return guest for an additional discount. Thank you again for your review and thank you for choosing Cabins USA!

Ratings:

Guest Comments:

This was our 11th year staying in cabins at the crossing area. This is our favorite cabin so far plan to return next year!! 16 ladies stayed everything worked out great and plenty of parking!

Company Response:

I am so happy to hear that everyone enjoyed their stay in Timber Lodge! We here at Cabins USA work hard to make sure each of our guests have the same great stay you enjoyed. When you are ready to stay with us again, please mention you are a return guest for an additional discount. Thank you again for your review and thank you for choosing Cabins USA!

Ratings:

Guest Comments:

Loved the cabin, most definitely will stay again. Beautiful Place.

Company Response:

Thank you for all of your kind words! When you are ready to stay with us again, please mention you are a return guest for an additional discount. Thank you for choosing Cabins USA and we look forward to having you as our guest again!

64 of 94Guest Review

Ratings:

Booking:10

Staff:10

Cleanliness:10

Check In:10

Value:10

Comfort:10

Check Out:10

Amenities:10

Location:10

Would Recommend Company:10

Would Recommend Property:10

Guest Comments:

This cabin was just amazing! We had 21 people and it never felt crowed. The kids and adults had a blast with the pool, hot tube and pool table. The views were beautiful and it was so close to Dollywood as well as all of the other places we went to see. My family and I hope to return soon!

Company Response:

I am so happy to hear that everyone enjoyed their stay in Timber Lodge! We here at Cabins USA work hard to make sure each of our guests have the best stay possible while vacationing in the Smokies. When you are ready to stay with us again, please mention you are a return guest for an additional discount. Thank you again for your review and thank you for choosing Cabins USA!

65 of 94Guest Review

Ratings:

Booking:9

Staff:10

Cleanliness:9

Check In:10

Value:8

Comfort:8

Check Out:10

Amenities:7

Location:10

Would Recommend Company:8

Would Recommend Property:7

Guest Comments:

The cabin was nice overall especially for my large family. Everyone I spoke to during the reservation process was kind and helpful. There were a few issues such as remotes not working or missing for certain rooms, bar stools were loose, the flushed on the toilet broke, there was a rip in the sofa on the front room, garbage area wasn't large enough for that size family, however when we called in to report it they were prompt in resolving by picking it up. I love that it was close to the pool area. (There was a dead rabbit in the pool but we removed it.) I would recommend this cabin once they replace the obvious wear and tear of the place. Any of this was enough to damper or ruin our stay. We had a blast.

Thank you Cabins USA

Company Response:

Thank you for taking the time to let us know about your recent stay in Timber Lodge. We here at Cabins USA work hard to make sure each of our guests have the best stay possible while vacationing in the Smokies. I am happy to hear that maintenance was able to help resolve your issues promptly. When you are ready to stay with us again, please mention you are a return guest for an additional discount. Thank you for choosing Cabins USA and we look forward to having you as our guest again!

Guest Comments:

67 of 94Guest Review

Ratings:

Booking:10

Staff:10

Cleanliness:10

Check In:10

Value:10

Comfort:10

Check Out:10

Amenities:10

Location:10

Would Recommend Company:10

Would Recommend Property:10

Guest Comments:

This is the second year that we have stayed at Timber Lodge for a family get together for about 15 people. The property is easy to get to. The express check-in and check-out was great and made it so easy. There were a couple of items that needed to be fixed (a TV and a running faucet). The maintenance man came and fixed them quickly and he was so nice and so helpful. Great place for a family reunion!!

Company Response:

Thank you for taking the time to let us know about your recent stay in Timber Lodge! We here at Cabins USA work hard to make sure each of our guests have the same great stay you enjoyed while vacationing in the Smokies. Thank you for letting us know about the television and faucet. Your comments have been forwarded to our maintenance department to be addressed. When you are ready to stay with us again, please mention you are a return guest for an additional discount. Thank you again for your review and we look forward to having you as our guest again!

Ratings:

Guest Comments:

i absolutely enjoyed my say..i only recommend grill up keep,and tv to be upsized in the master bedrooms,but overall its a 10 and i will use cabin usa again!!

Company Response:

Thank you for taking the time to let us know about your recent stay in Timber Lodge. We here at Cabins USA work hard to make sure each of our guests have the best stay possible while vacationing in the Smokies. Thank for the suggestion of the larger television. Your comments have been forwarded to our Owner Liaisons and they will be bringing this to the owner's attention. Thank you for choosing Cabins USA and we look forward to having you as our guest again!

Ratings:

Guest Comments:

Good location, within driving distance of attractions, and restaurants, etc.

Company Response:

Thank you for taking the time to let us know about your recent stay in Timber Lodge! When you are ready to stay with us again, please mention you are a return guest for an additional discount. Thank you for choosing Cabins USA and we look forward to having you as our guest again!

Ratings:

Guest Comments:

This stay is one I would never forget. My family loved it!! Beautiful cabin comfortable beds, great location. Everything was to my standards.

Company Response:

Thank you for all of your kind words! We here at Cabins USA work hard to make sure each of our guests have the best stay possible while vacationing in the Smokies. When you are ready to say with us again, please mention you are a return guest for an additional discount. Thank you for choosing Cabins USA and we look forward to having you as our guest again!

71 of 94Guest Review

Ratings:

Booking:10

Staff:9

Cleanliness:9

Check In:10

Value:9

Comfort:9

Check Out:10

Amenities:9

Location:9

Would Recommend Company:9

Would Recommend Property:9

Guest Comments:

very nice place, we had 4 families with 3 children each, the 3 queen bunk rooms in basement worked great for the kids and the adults in the 4 bedrooms on the 1st and 2nd floor. Good location, close to all the neat things to do in the area. Everyone enjoyed our week in the area and staying at this cabin.

Company Response:

Thank you for all of your kind words! We here at Cabins USA work hard to make sure each of our guests have the same great stay you experienced while vacationing in the Smokies. When you are ready to stay with us again, please mention you are a return guest for an additional discount. Thank you for choosing Cabins USA and we look forward to having you as our guest again!

72 of 94Guest Review

Ratings:

Booking:9

Staff:10

Cleanliness:10

Check In:9

Value:10

Comfort:10

Check Out:9

Amenities:10

Location:10

Would Recommend Company:10

Would Recommend Property:10

Guest Comments:

The only thing we would have liked to be different was the location on the hot tubs. The cabin has two which was awesome but it was on the ground level in the back of the cabin near the woods. It just didn't make me feel safe. Other than that it was a GREAT cabin!!!

Company Response:

Thank you for taking the time to let us know about your recent stay in Timber Lodge! We here at Cabins USA work hard to make sure that each of our guests have the same great stay you enjoyed while vacationing in the Smokies. When you are ready to stay with us again, please mention you are a return guest for an additional discount. Thank you again for your review and thank you for choosing Cabins USA!

74 of 94Guest Review

Ratings:

Booking:10

Staff:9

Cleanliness:8

Check In:10

Value:9

Comfort:7

Check Out:10

Amenities:8

Location:10

Would Recommend Company:9

Would Recommend Property:9

Guest Comments:

Cabin very nice and spacious for our large group. It has plenty of amenities, is comfortable and clean. The mattresses on the beds were very soft. (am used to more firm mattress). The cabin can also be noisy as all sounds can be heard throughout, but that can be expected from these open style cabins. TV in living room large and nice for this cabin size. WE really LOVED our time there and would return.

My only real complaint is that for the 6 days/5 nights was that no one came for our trash. For a large group eating in most meals it is a must that they come collect the garbage more regularly. We didn't want to leave it outside because of the risk of animals, so we had bags of trash by our front door most of the later part of the week. Even after calling the office 3 times to request trash pick-up, no one came.

Company Response:

Thank you for taking the time to let us know about your recent stay in Timber Lodge! We here at Cabins USA work hard to make sure that each of our guests have the same great experience you enjoyed while vacationing in the Smokies. When you are ready to stay with us again, please mention you are a return guest for an additional discount. Thank you again for your review and we look forward to having you as our guest again!

75 of 94Guest Review

Ratings:

Booking:10

Staff:10

Cleanliness:7

Check In:10

Value:10

Comfort:10

Check Out:10

Amenities:9

Location:10

Would Recommend Company:10

Would Recommend Property:10

Guest Comments:

The house is perfect, great location and good parking. Our only problem was a mold/mildew problem in one of the basement bathrooms. other than that the house was clean. The rooms were spacious and we were able to visit and play cards or go to our rooms to watch TV.
We will book this property again for next year.

Company Response:

Thank you for taking the time to let us know about your recent stay in Timber Lodge! We here at Cabins USA work hard to make sure that each of our guests have the same great stay you enjoyed while vacationing in the Smokies. I apologize for the bathroom not being clean when you arrived. The cleaners have been notified and will make sure this doesn't happen again. Thank you again for your review and thank you for choosing Cabins USA!

77 of 94Guest Review

Ratings:

Booking:9

Staff:9

Cleanliness:6

Check In:10

Value:9

Comfort:8

Check Out:10

Amenities:9

Location:9

Would Recommend Company:10

Would Recommend Property:10

Guest Comments:

we really enjoyed being in the cabin this past weekend. it was in a good location-close to everything. there were a few things that need attention in the cabin. the stoppers in the bathtubs would not stay down, you can only get one channel on some of the TV's, it was hot upstairs and cold downstairs, there were ants in the kitchen, and the cabin next down hogged up all the parking spaces. it could have been cleaned a little better and the beds could have been made better. all in all we enjoyed our stay and look forward to coming again.

79 of 94Guest Review

Ratings:

Booking:10

Staff:10

Cleanliness:10

Check In:10

Value:10

Comfort:10

Check Out:10

Amenities:8

Location:10

Would Recommend Company:10

Would Recommend Property:10

Guest Comments:

Great way to spend time with family and have your space when too much or you want to just have quiet time. My father celebrated his 85th birthday while I needed family and love to encourage me with prayers and love to continue my treatment for breast cancer. I can do all things through Jesus Christ that strengthens me, family is one of His support systems! Best vacation ever!

Company Response:

I am so happy to hear that everyone enjoyed a relaxing stay in Timber Lodge. We here at Cabins USA works hard to make sure that each of our guests have the same wonderful stay that you enjoyed. Thank you so much for your review and thank you for choosing Cabins USA!

87 of 94Guest Review

Ratings:

Booking:10

Staff:10

Cleanliness:10

Check In:10

Value:9

Comfort:10

Check Out:10

Amenities:10

Location:10

Would Recommend Company:10

Would Recommend Property:10

Guest Comments:

My family stayed at The Timber Lodge 9/12/14-9/14/14. This was the most amazing cabin. It was clean inside & out and everyone in my family had only good things to say about it. We wanted to stay for Christmas this year but its already booked. We will definitely be returning. Also, the staff was very friendly as well. Thanks Cabins USA!

Ratings:

Guest Comments:

When calling your office ( 4 times)) I was always the 5 person holding. This seemed a little strange to me.

Company Response:

Thank you for your review. We apologize if you were inconvenienced at all during your stay; however, this is our peak season and we stay booked. When it is very busy and we are completely booked the call volume will be high as well, with guest calls and potential guest looking for a last minute cabin. We are working on changes to help with the call volume that will soon be in place. We hope that we hear from you again soon. Do not forget about our return guest discount.

91 of 94Guest Review

Ratings:

Booking:10

Staff:10

Cleanliness:10

Check In:10

Value:10

Comfort:10

Check Out:10

Amenities:10

Location:10

Would Recommend Company:10

Would Recommend Property:10

Guest Comments:

My visit at cabinsusa was wonderful. The cabin was just right for me, family and friends. I really enjoyed it the days that we stayed especially by it been my birthday weekend. I couldn't have picked no other place than a cabin. I was 100 % satisfied with everything.

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