What is Cognito?

Cognito is an enterprise-ready chatbot platform that enables on-demand, contextual banking experiences. It brings personalized banking services to the digital native customers who prefer round-the-clock access to their financial information on Facebook Messenger, Viber or Telegram over searching through bank websites and clunky applications.

Cognito is built to help banks innovate digitally so they can delight customers, reduce friction, and drive growth. The banking chatbots built on Cognito platform are able to address a range of common customer needs, including checking of account balances and transactions, providing credit card expenses summary, and answering FAQs.

As a white label chatbot platform, Cognito can be customized according to a bank’s specific needs. The platform enables rapid deployment of branded chatbots for banking and easy integration with the systems of record (ERP, CRM), enabling banks to get to market in weeks, not months.

Cognito scored 46/100 in the Financial Services category.
This is based on press buzz (29/100), recent user trends (falling), and other relevant information on Cognito gathered from around the web.

The score for this service has declined over the past month. What is this?