Royal Road Hotel Reviews

basic hotel, excellent location

4 out of 5

This hotel is quite basic - rooms are clean and comfortable, but this is no frills hotel. I stayed there 2 times so far and if I go back to Krakow again, I will stay there again. The location is excellent (2 minute walk to the main square) and is cheaper than other hotels.

Amadeus is a lovely hotel with some lovely quaint features and at the same time it is fully equipped with all the modern conveniences.The staff are very friendly and helpful. The location is perfect and is just five minutes walk from the main square which is right in the heart of the old town. The beds are really big and are very comfortable. We stayed for six days and would highly recommend this hotel.

Overall our stay in Kraków was great. The hotel is gorgeous, modern, clean and the room had probably the comfiest bed I’ve ever slept in! Spa was excellent also! However, there were some aspects which let the hotel down for me; There is a breakfast room where guests can enjoy buffet style breakfast, this is also the bar area. Whilst we stayed at the hotel, there was a conference on (we didn’t know) and we went into the bar only to be told to leave. I did not understand why as there were only staff in the room at this point. We were told this was conference only guests and we couldn’t get a sit in. I said I simply wanted to order 1 drink and that I would take it to my room and the waiter told us we couldn’t do that and we would have to get room service. When you have paid a LOT of money to stay for 3 nights, you would expect to be able to use all of the facilities of the hotel. There should be a separate conference area to prevent this from happening. Again, one morning whilst having breakfast in the hotel, I had almost finished my food and a waitress asked if we would move tables as ‘this area is mainly conference guests’, which to me is ridiculous as there were no signs, no one seemed bothered that we were sat there and again - the other room was closed for the conference staff so this was the only area we could eat. To be asked to move, mid eating I felt was rude. They should not put conference guests above any other.

OK Apartments evidently have several properties. The apartment I stayed in was within sight of the Old Town Square. Very well appointed and the agents were very flexible with regards to timing. Everything you'd need for your stay but being that close to the square has its downside with regards to local noise; however the soundproofing is good and a fan was provided to compensate for the lack of ventilation with all the windows closed.

Customer service was excellent from start to finish. Can’t praise them enough for meeting my needs even changed my accommodation at short notice to accommodate a last minute injury. Would definitely use them again!!!

My husband and I stayed in this apartment for 5 nights. We loved it. The bed was very comfortable. Plenty of pillows. The shower had plenty of pressure and lots of hot water. Our apartment had 3 huge windows that opened up to the street below with lots of entertainment going on. It was noisy but we enjoyed sitting and looking out. We shut the windows if we wanted quiet. The apartment was very clean and the desk person was helpful. The train station was walking distance. And there are lots of restaurants and grocery stores close by. The only thing that my husband and I had a hard time with were the stairs. We are in our mid 60s and climbing the stairs was a challenge especially with groceries or our backpacks. No elevator! We were on the 3rd floor. Besides that everything else was great!

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