Customer Service

Replacements and Refunds

If an item is found to be broken or faulty on receipt, contact us by email on onlinestore@ottoman3.com.au. You can choose either to receive a replacement item or to receive a refund less the shipping amount.

Ottoman3 store purchases must be returned at a retail location. Ottoman3 do not accept mail returns for store merchandise.

If you choose to have a replacement it is your responsibility to arrange the return of the faulty item. Returned goods must be adequately packed.

Refunds for Faulty Goods: We will refund the total cost of the order to you less delivery costs, as soon as we receive the item back. Returned faulty goods must be adequately packed.

Refunds for Perfect Goods :If you receive the goods in perfect condition and decide within 7 days of receipt, to send them back then you will be refunded the total cost of the order less delivery costs, as soon as we receive the item back. You will be responsible for the cost of returning the goods. Returned goods must be adequately packed.

Refunds for Gift vouchers: Gift voucher cannot be refunded once the purchase has been made.

To return an order please email us a note with your order number, contact details and how you wish to proceed and we will advise of next steps.

Complaints

Complaints should be made initially by e-mail and will be acknowledged within 7 working days. Your complaint will be dealt with fairly and confidentially & Ottoman3 will keep you fully informed of progress.