Putting all of your eggs in one basket

While on my TW Internet phone talking to a customer, the phone died. So did my cable TV and my Road Runner Internet service. I’ve never had all three of them die at the same time before.

I called TW and the technical support representative told me “There is no way all three can die at the same time – they aren’t related”. Uh? WTF?

“They all come in the same cable”, I said – “what if the cable gets cut?” “Oh, yeah. But that’s unlikely, she says”. Sure – whatever.

But guess what – it wasn’t as unlikely as they thought! Fortunately they repaired it in under an hour – but I sure wish Tech Support people would pay more attention to what they are saying. Not all of their customers are idiots, and they shouldn’t assume that they are.