Privacy Policy & Data Protection

Last updated on 30 October 2017

livemusic.travel is a website operated by Personal Travels Srl. It is a platform that provides our users (“you”, “your”) with information on music events worldwide and the possibility of booking services related to these events via third-party partnerships (the “Travel Plans”). This page informs you of our policies regarding the collection, use, and disclosure of personal data when you use our Service and the choices you have associated with that data. We process and use personal data that is collected during visits to our website solely to the extent necessary for the specified purpose or to such extent as you have provided us with more extensive authorization, taking into account the applicable statutory stipulations on data protection. The General Terms and Conditions must also be complied with in addition to these data protection provisions. If you choose not to provide any Personal Data, you may not be able to use certain Services.

DEFINITIONS

‘Visitor’ means the person who views our website for the potential use of the service.

‘User’ means the person who has signed up and registered with us for the potential use of the service.

‘Promoter’ means the person who has signed up and registered with us for the potential collaborative use of the service.

Visiting our website

You may use certain areas of livemusic.travel without communicating your identity to us. In terms of using certain functions such as becoming a Promoter or subscribing to a newsletter, we require additional information from you that enables us to identify you. We collect this information to perform the action requested by you in a specific case, or permanently if you are registered as an user on livemusic.travel
We automatically collect some data from your computer when you surf our pages. This includes for instance your IP address, browser type and version or the page you were referred from. This data is used for statistical or technical purposes (optimizing the offer, rectifying errors) without specific reference to your personal identity. If there is a suspicion that security is impaired or unlawful use has occurred, we reserve the right to evaluate the data collated in order to analyze the incident.
We collect your personal data when you provide informations including your name and e-mail address voluntarily such as during the registration for accessing our newsletter or becoming a Promoter, or when you contact us with inquiries or respond to one of our queries. We may also collect information about your usage of the Website and Service and information about you from the materials (such as messages and reviews) you post to the Website and the e-mails you send to us. We do not collect the personal data from children under the age of 18 and we ask children under age of 18 not to submit their personal data through the site. If you find or believe that the underaged children have given their personal data through our platform, please notify us directly.
As you provide your Personal Data voluntarily, you are consenting to our use of it in accordance with this privacy policy. You acknowledge and agree that such personal data may be transferred to the servers and office locations of Live Music Travel and authorized third parties.
When as a User or Promoter you purchase one of the Services we distribute we are aware of this purchase. The information will allow us to offer you updates and new Services and also to contact the providers of the Services on your behalf should this be requested by you or necessary.
We may use your information to contact you for your views on the Service and to notify you occasionally about important changes or developments to the Website or the Service.
We will disclose or share your details when it is required by law for the purpose of investigation for cyber incidents, fraud protection, for punishment of offences, or in the emergency cases related to your health and/or safety.
If you do not want us to use your data in this way or change your mind about being contacted in the future, please let us know by an email at support@livemusic.travel and/or amending your profile accordingly.

Aggregated Data with Unidentifiable Info

Through our website or Services, we receive and store certain personally non-identifiable information. This passively collected information cannot be used to specifically identify you. Live Music Travel may store such information itself or such information may be included in databases owned and maintained by Live Music Travel affiliates, agents or service providers. For example the data which shows the total number of visitors to our Site, the number of visitors to each page of our Site, the domain names of our visitors' Internet service providers, and how our users use and interact with the Personal Travel Service. We will also conduct research based on the data gathered to provide better customer service. Live Music Travel may also disclose aggregated user statistics in order to describe our services to our business partners (current or future)and to other third parties for any lawful purposes if required.
Use of Cookies
We may also use a technology called "cookies." Cookies are small text files that are transferred from our website to your computer when you are surfing our pages. The cookies may be stored briefly in your computer’s RAM (“session cookies”) or more permanently on your hard drive (“permanent cookies”). This enables us for example to simplify the log-in process or to customize our content in line with your interests and preferences.You can also turn off cookies at your computer settings. We recommend that you leave cookies turned on because they allow you to take advantage of some of the Site’s features.
Use of Google Analytics
The cookie from google analytics and other analytics shall be used to improve our service. The information about your usage of our website generated in this way is usually transferred to a Google server in the USA and stored there. If IP anonymization is activated on this website, Google will shorten your IP address within the Member States of the European Union or another signatory state of the Treaty on the European Economic Area. Only in exceptional cases will the full IP address be transferred to a Google server in the USA and shortened there. Google will use this information on behalf of the operator of this website to evaluate your use of the website, compile reports about the website activities and perform further services connected to website use and Internet use for the website operator. The IP address of your browser transmitted in the scope of Google Analytics is not merged with other data by Google. You may turn off cookies by making corresponding settings in your browser; however, please note that in this case you may not be able to use all functions of this website in full.
Integration of social networks
The plugins from Facebook, Instagram and Twitter are integrated into livemusic.travel via which cookies may be installed. When you visit the page of livemusic.travel, this causes direct connections to the servers of the respective networks to be set up. This means that information about your visit to our website is transmitted to the operators of the networks. We refer to the fact that we do not have any precise information about the way in which this information is used by these social networks. For further information please refer to the data protection notices of the respective service providers: Facebook, Instagram, Twitter.
Facebook Website Custom Audiences
For presenting advertising to you that corresponds to your interests, we use the Facebook tool Website Custom Audiences. This generates a non-reversible checksum (hash value) from your profile data that is transferred to Facebook for analysis and marketing purposes.
For further information on the purpose and scope of data collation and the further processing and use of the data by Facebook and the settings you can make to protect your privacy, please refer to Facebook’s data protection policy, which can be found at and . If you would like to raise an objection to the use of Facebook Website Custom Audiences, you can do so at facebook.com/ads/website_custom_audiences.
Integration of third-party services and content:
In some cases we display third-party content on our platform, such as videos,contents or maps from sites such as YouTube or Google Maps. In this case you will receive cookies from these third-party providers. When you access the page, data relating to you, such as your IP address, will be automatically transferred to the provider. Unfortunately, not all providers supply information about the form in which they utilize this data. If we receive such information, we will forward it to you.
Using third party services
In order to expand your booking options, we also display content from other third party service providers on our website using what is termed as an iFrame. When you complete a booking form, your information is thereby also transmitted to the respective partner. You can find further information about our partners by clicking the “Providers” button.
Use of agents, consultants and third parties
Live Music Travel alike other companies can hire other party service providers. For example: mailing information, maintaining databases and processing payments. We only provide them with the information that is required to perform their specific function.
Promoters creating Travel Plans
We allow registered users (Promoters) to create Travel Plans on the Live Music Travel platform. You agree that such Promoters are the sole responsible for the information included in their Travel Plans.
Information provided to other Web Sites and Services
This Privacy Policy applies only to our Site, and does not apply to information you provide directly to an affiliate. This Site may contain links to other websites or services not operated or controlled by Live Music Travel (the “Third Party Sites”). The policies and procedures we described here do not apply to the Third Party Sites. The links from this Site do not imply that Live Music Travel endorses or has reviewed the Third Party Sites or Promoter’s Travel Plans. We suggest contacting those sites directly for information on their privacy policies.
Security
Live Music Travel takes reasonable steps to protect the Personal Data provided via the Site from loss, misuse, and unauthorized access, disclosure, alteration, or destruction. However, no Internet, email or other electronic transmission is ever fully secure or error free, so you should take special care in deciding what information you send to us in this way.
Where the user has chosen a password which allows the user to access certain parts of the website and mobile application, the user is solely responsible for keeping the password confidential. We advise you not to share your password with anyone.
We will take steps to protect your information but we cannot guarantee the security of your data transmitted to the Website because the transmission of information via the internet is not completely secure, so any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access and against unlawful processing.

Right to information and right of revocation

You can revoke your consent to the use of your data at any time without meeting any specific formal requirements.You also have the right to free, written information about the data we have stored about you and how it is used as well as, under certain circumstances, a right to correction, blocking or deletion of this data.
Any changes to our privacy policy will be posted on our website. We recommend you to visit our privacy policy page periodically for the latest information or changes on our privacy policy.
If you have further questions on data protection, please contact support@livemusic.travel

Other Terms and Conditions

Your access to and use of this Site is subject to the Terms of Service.