"Appointment at GP practice"

I had an appointment recently at Riverside GP practice for a spirometry. The healthcare assistant, Shona, was absolutely fantastic. She explained clearly everything that was going to happen and provided ongoing reassurance. Shona was very caring and compassionate and I just wanted to let her know what a brilliant job she does.

Responses

Thank you for this lovely feedback. I have passed this to the Practice Manager at the Riverside GP practice and she will ensure that Shona hears how fantastic she was. We all like to hear when we have done a good job and I am sure Shona will be no exception. Thank you so much for taking the time to share this with us,