We had an awful experience with this dealership. I would never recommend
them to a friend. I feel that they wasted our time, my wife's efforts in driving
over 7 hours roundtrip to test drive and take the car for a mechanical check, and wasted our money spent
for those purpose. We feel that Chris, the salesman, and the Manchester Motors misled us and dealt
with us deceitfully.
I and my wife had worked with this dealership and Chris for two weeks on the purchase of a 2006 Volvo XC90. My wife
drove 3-1/2 hours from our home in VA to see that car. She stayed in their area overnight
and took it to a mechanic for inspection the next day. The mechanic found an oil leak
and that turned out to be a gasket deep in the engine that required 7 hours
of mechanic labor to replace. The dealership agreed to do that replacement.
I told them that, since they would do that, I'd buy the car. Chris told my
wife they wouldn't ask for a deposit since the car needed to be repaired and they wanted to check it out after the repair. We
were buying this car to leave at our second home. Chris told us that
they would have to car repaired on Monday, so we cancelled our Saturday
flights to that home in order to go get this car and drive it to that out-of-state home, instead of flying
there. On Monday, he told us that they were not able to make the repair, but
would do it as soon as they could. I again told him that we wanted to buy it for their asking price. He
told me he would keep me informed about the repair. Just after 5 PM on Friday afternoon I
called to ask about the repair and a salesman told me it had just been
completed that day. I told him that was great and that we still wanted to buy the
car. He gave me the number to contact Chris. I called Chris and told
him that we were happy to hear that the repair had been completed and still
wanted to buy the car for their asking price. I told him we could wire the money direct to
Manchester Motors from our bank and he told me he'd talk to the owner
about that.
Monday morning Chris called and left a message asking for a call back.
When I called him, expecting instructions for where to wire money for the car
he told me that the car was sold on Friday. The car had been in their inventory for about 2 months, but somehow after the oil-leak repair it sold in the time between 5:15 PM
and their 8 PM closing that Friday night. I am disgusted with the
way they dealt with us. Chris had told us they didn't want a deposit on it, then on Monday he said, "Well there wasn't a deposit on it." When we called the day that the
repair was completed and told him for the third or fourth time that we still wanted
to buy the car he did not say any thing about wanting or needing a deposit to hold it
for us.
I would not trust this dealership.
I hope the account of our experience will spare others from similar experiences with Manchester Motors.