MWI - General delivery mailbox

I have created a blast group 511, and set inbound calls to go to that blast group (so that when main number is called, all handsets ring).

That is also set to divert to voicemail if the phones aren't answered within a specified timeout (15 secs).

As this was done via CCA (version 2.0) a GDM has been automatically created, and the users have been added to the GDM, so from any of the blast group members phones, once i log into voicemail, i get option 9 to listen to messages left in GDM mailbox.

My question is??? how do i create a line button that shows me the flashing envelope on the GDM members handsets? i've looked and looked and can't find documentation on this anywhere! but heard people mention that this can be done!!! in a way i just want a visual notification that a msg has been left in the GDM. I'm not after the handsets red light to come on, as i'm aware that only happens when a message is left directly on the extension.

I've tried setting up a shared extension (via CCA) on one of the members phones, and using 511 (blast group number) as the extension, but it fails and says that number is already in use! so how is this done?

Actually, re-reading your comment, I think maybe you misunderstood what I was suggesting. To reiterate:

x511 is a shared line with a corresponding GDM mailbox

x512 is a blast group with members x501 (phone A), x502 (phone B), and x503 (phone C) say

x511 is call forward all to 512

The blast group at 512 forwards on no answer to voicemail

x511 is assigned as a button on each of phones A, B & C

When an incoming call comes in to x511 it is immediately forwarded to the blast group at 512, and as a result, x501, x502, and x503 ring. After 15 seconds (or whatever the no answer timer is set to), the call goes to voicemail. Because the call went to x511 first, it winds up in mailbox 511. After the message is left, an MWI ON message is generated for x511, which results in the envelope icon being displayed next to the x511 button on each of phones A, B and C.

The easiest way to do this is to create an extension, 511 say, and have the hunt group as 512. You set the extension to call forward all to the hunt group, and assign the extension to a button on any phone that needs to see the message waiting indicator. Incoming calls to 511 will immediately forward to the hunt group, and from then on to voicemail, where the call will end up in mailbox 511 as that was the first redirecting party for the call. After a message is left, then any phone with 511 on a button will see the envelope.

Replies

The easiest way to do this is to create an extension, 511 say, and have the hunt group as 512. You set the extension to call forward all to the hunt group, and assign the extension to a button on any phone that needs to see the message waiting indicator. Incoming calls to 511 will immediately forward to the hunt group, and from then on to voicemail, where the call will end up in mailbox 511 as that was the first redirecting party for the call. After a message is left, then any phone with 511 on a button will see the envelope.

Actually, re-reading your comment, I think maybe you misunderstood what I was suggesting. To reiterate:

x511 is a shared line with a corresponding GDM mailbox

x512 is a blast group with members x501 (phone A), x502 (phone B), and x503 (phone C) say

x511 is call forward all to 512

The blast group at 512 forwards on no answer to voicemail

x511 is assigned as a button on each of phones A, B & C

When an incoming call comes in to x511 it is immediately forwarded to the blast group at 512, and as a result, x501, x502, and x503 ring. After 15 seconds (or whatever the no answer timer is set to), the call goes to voicemail. Because the call went to x511 first, it winds up in mailbox 511. After the message is left, an MWI ON message is generated for x511, which results in the envelope icon being displayed next to the x511 button on each of phones A, B and C.

I was a little lost as i thought it was best to have the blast group with a GDM.....

but having a shared line with a GDM that call forwards "always" to a blast group makes perfect sense, and after your breakdown i'm now on the same page! LOL

So where I have main PSTN number diverting to a blast group, i should in fact direct this to the newly created shared line number! and then VM's will be left in that GDM as like you say, the call originally was for the shared line extension.

This is a very good post. The question / issue I have is that when setup this way on a 7931 phone the Line that I add "lights" the button red. I am adding the line as a monitored line. Is that correct?

Just FYI, Here is a quick example of a config I use to light a phone message waiting light when using a General Delivery Mailbox (GDM). When the MWI call comes into CME you need to alter the called number before CME sees it.

Even though the GDM is assigned to multiple users, this work around will only light the light for one phone at this time.

In my example the MWI light for extension 201 will turn on when a message is left in 200's general delivery mailbox. It will also turn the light off when deleted. I am leveraging the MWI-On and MWI-Off ephone-dn's created by CCA on my UC520- 8 user demo kit.