books.google.com - The Wall Street Journal bestseller, now with new material.The master teacher of positive change through powerful communication, Susan Scott wants her readers to succeed. To do that, she explains, one must transform everyday conversations employing effective ways to get the message across. In this guide,...http://books.google.com/books/about/Fierce_Conversations.html?id=DniF6DuC8XsC&q=important&utm_source=gb-gplus-shareFierce Conversations