Better Business Bureau warns of Netflix scam

A new phishing scam has surfaced targeting Netflix subscribers, the Marlborough-based Better Business Bureau warns local residents.

Users that are targeted will be led to a phony webpage that may resemble the real Netflix login page. The Netflix user will enter their account information and the fake website will claim that the user’s account has been suspended. A fake customer service number is provided and a “representative” recommends the user download the “Netflix support software,” which is remote login software that gives the fake representative full access to the user’s computer.

“Netflix has a good reputation and scammers are taking full advantage of that,” said Paula Fleming, vice president for the local BBB. “Anyone using their video-streaming service could fall for this scam.”

There are three key indicators consumers should look for: First, the phone number is not Netflix. Instead, the number belongs to a call center in India. Second, the webpage is a pop up. And third, the “representative” wants to log into your computer via remote software.