Uninstall CTI Navigator Desktop (or other Windows Program)

It is rarely necessary to uninstall CTI Navigator Desktop to fix an error.
Usually there is a specific fix for a particular problem (see "Fix Error
Messages" in related articles below. However, if you need to re-install the program be careful to first
un-install the existing version before installing a new version.

If local MLS data is installed in your CTI Navigator, you do not need
to uninstall the data when uninstalling and/or re-installing the program. Uninstall
listing data only and/or tax data
(where applicable), if there is a suspected problem with the listing or tax data
on your computer; or if you have set
CTI Navigator to use data over the Internet (and therefore it will no longer
will be using local data). Uninstall All Data
after uninstalling the program if you want to completely remove all CTI
Navigator files. Delete Navigator from the Windows
Registry only if uninstalling the program was not successful.

Data

The path to
where your MLS Data is installed on your computer (and hence from where it must be
uninstalled) depends on when you
installed the CTI Navigator Desktop program, and into which version of
Windows it was installed.

Note: This deletes the CTI Navigator folder and all its
subfolders and contents on your hard drive. See below to delete
only listing data.

Warning: Deleting the CTI Navigator
folder will remove all custom searches, tables, flyers, reports or CMAs saved in
CTI Navigator on this computer for all users. It also removes all
of the listing data, listing photos, and taxes (if local taxes are
provided). Do not delete the CTI Navigator folder unless
you have previously deleted (and not reinstalled) the program.

If data was installed in Windows XP/Vista/7BEFORE
April 2012: Right-click on Start
> select Explore > browse to C:\ Program Files (or Program Files (x86) in 64-bit
Windows) > open the CTI Navigator folder > open the folder labeled
with the 3-letter code for your MLS
> select its Data subfolder > right-click on
the Mls.mdb file > Delete.

If data was installed in Windows XP after April 2012: Right-click on Start
> select Explore > browse to C:\Documents
and Settings\All Users\Application Data\ > open the CTI Navigator
folder > click on the folder labeled with the 3-letter code for your MLS
> select its Data subfolder > right-click on
the Mls.mdb file > Delete.

If data was installed in Windows Vista or 7 after April 2012: Right-click on Start
> select Explore > browse to C:\Program
Data\ > open the CTI Navigator folder >
click on the folder labeled with the 3-letter code for your MLS
> select its Data subfolder > right-click on
the Mls.mdb file > Delete.

If data was installed in Windows 8 (after October 26, 2012 when
Windows * was released): Open the Desktop view
> right-click on the taskbar (at bottom of the Desktop screen) > select
File Explorer > browse to Computer
> OS (C) > Program
Data\ > open the CTI Navigator folder >
click on the folder labeled with the 3-letter code for your MLS
> select its Data subfolder > right-click on
the Mls.mdb file > Delete.

Note 2: The 3-letter code for your MLS can be determined by opening
any existing CTI Navigator Desktop login screen and clicking the Setup button.
Your local MLS code is the first 3 letters in the Internet
Server Address box.

If data was installed in Windows XP/Vista/7BEFORE April
2012: Right-click on Start
> select Explore > browse to C:\ Program Files (or Program Files (x86) in 64-bit
Windows) > open the CTI Navigator folder > open the folder labeled
with the 3-letter code for your MLS
> select its Data subfolder > right-click on
the Tax.mdb
file > Delete.

If data was installed in Windows XP after April 2012: Right-click on Start
> select Explore > browse to C:\Documents
and Settings\All Users\Application Data\ > open the CTI Navigator
folder > click on the folder labeled with the 3-letter code for your MLS
> select its Data subfolder > right-click on
the Tax.mdb
file > Delete.

If data was installed in Windows Vista or 7 after April 2012: Right-click on Start
> select Explore > browse to C:\Program
Data\ > open the CTI Navigator folder >
click on the folder labeled with the 3-letter code for your MLS
> select its Data subfolder > right-click on
the Tax.mdb
file > Delete.

If data was installed in Windows 8 (after October 26, 2012 when
Windows * was released): Open the Desktop view
> right-click on the taskbar (at bottom of the Desktop screen) > select
File Explorer > browse to Computer
> OS (C) > Program
Data\ > open the CTI Navigator folder >
click on the folder labeled with the 3-letter code for your MLS
> select its Data subfolder > right-click on
the Tax.mdb
file > Delete.

Uninstall a program from the Windows registry only if uninstalling the program
(as described above) was not successful, and you
feel competent to modify the way Windows runs. This is somewhat risky and is
rarely necessary.

Warning: Before making any
registry changes, Microsoft highly recommends that you make a backup of your
registry (for Microsoft's instructions see the related article
below appropriate for your version of Windows). Do not make any changes
in the Windows registry other than as indicated here. Incorrect changes in the
registry can cause Windows itself to become unstable or not work at all.

Note 1: The easiest way to backup the entire registry in Windows XP
is to create a Restore Point using Windows System Restore. To open System
Restore, click Start > select All Programs >click Accessories >select System
Tools > click System Restore > follow the
prompts. For more information, see "How to Restore Windows System
Files" in the related articles
at the end of this web page.

Note 2: IF a very old version of CTI Navigator was originally installed on this
computer, its registry items may be directly in Creative Tech (i.e., there may
not be a Navigator subfolder). In this case, block select (Shift/click) the
items in the Creative Tech folder and delete them (but not the Creative Tech
folder itself). If a "Sound Blaster" card (by "Creative
Technologies") is installed on your computer and there is no Navigator
subfolder under Creative Tech, call our technical support (at 1-8000-533-1031)
before you delete Registry entries because some of them may belong to your
sound card. Whether or not a Sound Blaster card is installed, you can delete
the Navigator subfolder (and its contents) under Creative Tech if it exists.

After completing all steps necessary to remove the previous
installation, disable any antivirus and re-install the program and, if
desired, re-install data from recently made installation discs (or
download from CTI's download web site). Uninstalling
and then reinstalling should provide a completely fresh
installation.

If you installed MLS data or switched from Internet to local data, it is not
normally necessary but you may need to set the path to the data using
the Setup button on the login screen (see the related
article, "Download CTI Navigator"). Next, log into CTI Navigator and,
if not prompted, select Tools >
Compact Listing database. Then exit CTI Navigator and update manually
(Start > Programs > CTI Navigator > Update Manager
> Update button).