Kate Borsato - Secure Client Area

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Terms and Policy

Consent Form

Anyone requesting counselling services with Kate Borsato has the
right to Informed Consent; that is, your full and active
participation in decisions which affect you and your freedom of
choice based on the information shared. You have the right to
accept or reject any task, exercise, or procedure suggested by your
counsellor, and to be informed of the risks, benefits, rationale
for, alternatives to, and interpretations of any and all
counselling interventions. Throughout our counselling relationship,
you maintain the right to withdraw consent and participation at
anytime, without question or explanation.

BENEFITS
Participation in online counselling can result in a number of
benefits to you, including better relationships, solutions to
specific problems and significant reduction in feelings of
distress; but there are no guarantees for reaching intended
outcomes. Online counselling offers additional flexibility in
scheduling, accessibility, and asynchronous communication that can
facilitate positive changes and personal growth.

POSSIBLE RISKS
There are times when remembering or talking about unpleasant
events, feelings, or thoughts can result in you experiencing
discomfort or strong emotions like anger, sadness, worry, and fear.
By exploring personal challenges or difficult events, it is
possible to develop experiences of anxiety, depression, insomnia,
or other difficulties. It is normal to notice temporary increase in
distress when beginning counselling because the process of working
on personal issues is challenging: please be aware of this.
Attempting to resolve issues that brought you into therapy in the
first place may result in changes that were not originally
intended. For example, a decision that is positive for you may be
viewed negatively by another person.

PRIVACY & CONFIDENTIALITY
Sessions notes are regularly created throughout your participation
in counselling. These notes are created and stored in an encrypted
and secured electronic database which is only accessible by the
counsellor. All email and other text based exchanges will also be
stored on this secure database. I recommend that you ONLY send
personal information over the secure mail service that you can
access when you login to the Secure Client Area: personal email
(like Hotmail or Gmail) is not secure. I will not respond to
personal and clinical concerns via regular email.

Any information you provide is considered to be confidential and
will not be released to any other party under normal circumstances.
However, there are 3 situations where professional counsellors are
legally required to release personal information to protective or
emergency authorities:
1. If you indicate that you are at clear and immediate risk to harm
yourself or others
2. If a child or a vulnerable adult is in need of protection (by
law, a minor is anyone under to the age of 19)
3. If I am subpoenaed to testify in court (while this is rare, it
is important that you are aware of this possibility).

It is important that you determine who has access to your computer
and electronic information from your location. This would include
family members, co-workers, supervisors and friends. I encourage
you to only communicate through a computer that you know is safe,
i.e. wherein confidentiality can be ensured. Be sure to fully exit
all online counselling sessions and emails.

MY ONGOING LEARNING PROCESS
It is important for you to know that obtaining supervision is an
important part of my professional development and something that I
am committed to throughout my career. Seeking support and guidance
from other counsellors is a responsible and ethical way to ensure
that I can provide the best support possible to my clients. There
may be times when I discuss your situation with a supervisor (an
experienced counsellor) in order to gain important feedback. It is
my commitment, and legal responsibility, to omit all identifying
information so that I can honor my assurance of confidentiality and
make sure your identity is protected.

DISRUPTION TO SERVICES
Online counselling is technical in nature and there may be problems
with Internet connectivity at times. Internet availability may be
limited or disrupted by things such as server maintenance,
upgrades, or other problems (such as software or hardware
malfunction) or natural or man-made disasters. There may be
problems that are beyond our control (yours or mine), and in this
case, we can discuss rescheduling appointments at no additional
cost. I will always be available by phone should any issues arise
with video calls.

APPOINTMENT POLICY
Situations may arise where you may need to cancel or reschedule
your appointment. For phone and video sessions, please cancel your
appointment at least 24 hours before it is scheduled to begin in
order to avoid being charged the full amount for the session. If
there are extenuating circumstances that prevented you from doing
so, please inform me right away.

AGREEMENT
I understand that I must be at least 18 years of age to consent for
counselling by Kate Borsato.

I understand that online counselling is not appropriate if I am
experiencing a crisis or have suicidal or homicidal thoughts. If a
life-threatening crisis should occur, I agree to contact a crisis
hotline, call 911, or go to a hospital emergency room.

I understand that my counsellor (Kate Borsato) follows the laws and
professional regulations of the Canadian Counselling and
Psychotherapy Association (CCPA) and that counselling will be
considered to take place in Canada (British Columbia).

Electronic Signature of Client or Legal Guardian( Type Full Name )I have read and I agree to the Consent Form