Complaints Handling

DRA’s employees are committed to providing an effective complaints handling system for complainants. We acknowledge your right to complain or make comment on our performance and we actively encourage you to provide feedback on our service standards, products, processes, systems and employees. We have a written complaints policy and established complaints handling process.

Fairness

DRA’s complaints policy and complaints handling process is designed to ensure fairness for both the complainant and any DRA employee who has a complaint made against them. Our investigation of a complaint will be objective and will be conducted by a senior member of staff.

If you wish to complain you can do so using any of the following methods: