Privacy Policy

Claims Direct (“we” or “us” or “our”) and our partners Millner and Knight respect your privacy and confidentiality, we take this very seriously and are committed to protecting your personal information. We promise never to release or disclose any personal details to outside companies that could use your information for mailing or marketing purposes.

Our privacy policy will outline how we handle the personal information of clients and potential clients. Unlucky is bound by the Australian Privacy Principles set out in the Privacy Act 1988.

Personal information

Personal information refers to information or an opinion of an individual. This information may or may not be true and isn’t always recorded in material form.

When processing your claim, we may obtain the following information:

Name

Address

Date of birth

Contact details (email address, telephone or mobile number)

Photographs (these could be used as identification or evidence to support your claim)

Any information deemed relevant to your claim, such as medical history, treatment, the accident, insurance and financial details.

Some of the personal information that we may need to collect is classified as ‘sensitive information’.

Sensitive information includes:

Racial or ethnic origin

Political affiliation

Religious affiliation

Mental health

Disability

Trade union or trade association memberships

Sexual preference

Criminal record

In general, personal information is collected and held about:

Clients

Potential clients

Associates

Suppliers and their employees

Employees

Prospective employees

How We Collect and Hold Personal information

Times in which we may collect information:

When speaking with one of our call centre advisors or other members of staff

When corresponding with us via letter, fax or email

When completing a form on our website

When using our compensation calculator

From a report provided by medical professional (Third party)

All personal information is held in secure and confidential files in paper form and/or electronic form. In some cases, personal details are securely stored with third party data storage providers.

Claims Direct take all the responsible steps to protect your personal data that is held by us from;

misuse and loss

unauthorised access

modification or disclosure

To protect your data, we use physical security and restricted access to all electronic records. The privacy and protection of your personal information is extremely important to us, we take the necessary steps to ensure your data is not lost, stolen or at risk of being accessed by unauthorised parties. However, we cannot always guarantee the security of personal information and accept no liability should your information be lost or damaged despite our efforts.

assessing and processing inquiries and requests for the provision of our services

marketing, including direct marketing and market research and analysis

the general conduct and management of our business, including the provision and enhancement of our services and purchasing goods and services from others

meeting our legal obligations.

If the personal information we require has not been provided, it may mean we are unable to provide the relevant service.

In some cases, we may be required to consult with experts from overseas regarding your compensation claim.

Accessing Your Personal Information That We Hold

As set out in Australian Policy Principle 12 and 13, you have the right to access your personal information held by us. Any requests for access and correction of personal information should be addressed to hello@unlucky.com.au

Complaints

We aim to respond to complaints as quickly as possible, however, please expect a delay as all complaints are investigated thoroughly. If you do not receive a response in a timely manner, more information can be found at the Office of the Australian Information Commissioner by visiting: https://www.oaic.gov.

If you are unhappy with how we handle your personal information or believe we have breached data protection under Australian privacy law. Please contact hello@claimsdirect.com.au

Would you like to go to our disclaimer page? or learn more about motor vehicle accidents, medical negligence, work injuries or public liability.

This privacy policy has been written and prepared by Millner and Knight.

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