Vendor Details

Kickserv

www.kickserv.com/

Founded 2006

United States

About Kickserv

Founded by an owner of a service company, Kickserv Home Services Platform is built with your business in mind. Starting as low as $29/mo. for a full featured account you can't go wrong. We can build your website with our lead form to pull leads right into Kickserv, automate emails to all of your leads, send promo campaigns to your customers, give estimates, schedule jobs, invoice work, report on your business and integrate to your accounting platform of choice, currently Xero or Quickbooks

Kickserv Reviews
Recently Reviewed!

I am extremely happy with Kickserv. There is a bit of a learning curve but I am very pleased.

Mar 07, 2018

John Dillman

Owner

3D Electric LLC

Construction, 1-10 employees

Used the software for: Less than 6 months

Reviewer Source

Source: Capterra

5/5

Overall

4
/
5

Ease of Use

5
/
5

Features & Functionality

5
/
5

Customer Support

5
/
5

Value for Money

Likelihood to Recommend:Not LikelyExtremely Likely

Pros: Field invoicing is a great feature. It allows us to take a payment right in the app and it will directly upload to our office.

Cons: I would like to be able to view a full calendar in the app.

Overall: The customer service is amazing. Everyone is real helpful and able to get us situated quickly and efficiently.

Trust the Ninja

Jan 18, 2018

James Elliott

outside sales

Miracle Method Surface Refinishing

Construction, 1-10 employees

Used the software for: 1-2 years

Reviewer Source

Source: Software Advice

4/5

Overall

5
/
5

Ease of Use

4
/
5

Features & Functionality

3
/
5

Customer Support

Likelihood to Recommend:Not LikelyExtremely Likely

Comments: I have recommended this system to a friend of mine who needed a simple scheduling software and a way to keep track of construction based limited touch business.

Pros: This system is very user friendly right off the box. It is easy to schedule and input data as well. It is very helpful in allowing you to view your schedule on multiple devices at any time you need to check it.

Cons: I feel like it lacked in depth tools no tear sheets no followup scheduling. It was very simple which worked but you could say it had a limited reach.

Kickserv has alot of potential that our company was not using, support is amazing, just ask!!!

Jan 18, 2018

Goeppert Jo-Ann L

Operations Manager

Comfort Generation

Used the software for: 1-2 years

Reviewer Source

Source: Capterra

4/5

Overall

4
/
5

Ease of Use

4
/
5

Features & Functionality

4
/
5

Customer Support

4
/
5

Value for Money

Pros: Very easy to use, many reports available based on data we enter into system. The custom reports are awesome, you can build any that are needed. For a small company, 3 years old that I just started working for 1 year ago, they needed the push to use it to its capacity and we are now getting information out of it that is very valuable for growth.

Best customer service to keep business running smoothly

Jan 12, 2018

Trent Lewis

Sr. Consultant

PondMedics, Inc.

Used the software for: 2+ years

Reviewer Source

Source: Capterra

5/5

Overall

5
/
5

Ease of Use

5
/
5

Features & Functionality

5
/
5

Customer Support

5
/
5

Value for Money

Pros: Intuitive user interface makes it easy to learn and adjust to updates. The customer support from the KickServ team is one of the best in the industry.

Cons: I would like to see an ability to track inventory to keep up with products used in our offered services.

needed help with getting kickserv set up on new computer, received step by step insturctions!

Jan 10, 2018

Lori Forte

Office Manager

Fort Hill LLC

Facilities Services, 1-10 employees

Used the software for: 1-2 years

Reviewer Source

Source: Capterra

5/5

Overall

4
/
5

Ease of Use

4
/
5

Features & Functionality

5
/
5

Customer Support

5
/
5

Value for Money

Likelihood to Recommend:Not LikelyExtremely Likely

Pros: Pretty user friendly and it syncs with Quickbooks desktop. Customer service is awesome too! Like the calendar

Cons: Wish that email addresses were easier to enter when emailing an invoice. Also wish there were more formats for the receivables reports.

Overall: saved so much time

Vendor Response

by Kickserv
on January 12, 2018

Thank you for the positive review. We are happy that your experience with Kickserv is supporting you and your business.
We are passing your feature requests onto our Product manager.

Poor customer service

Dec 26, 2017

Verified Reviewer

Used the software for: 6-12 months

Reviewer Source

Source: GetApp

1/5

Overall

3
/
5

Ease of Use

3
/
5

Features & Functionality

1
/
5

Customer Support

1
/
5

Value for Money

Pros: Good for small business operation 1 to 2 people max.

Cons: Very poor customer service -
Not practical
Delay in receiving updates
Poor automation
Overpriced compare to other similar apps

Great customer service every time!

Dec 26, 2017

Leeann Bravo

Admin

Fasolino Irrigation

Used the software for: 2+ years

Reviewer Source

Source: Capterra

4/5

Overall

5
/
5

Ease of Use

3
/
5

Features & Functionality

4
/
5

Customer Support

4
/
5

Value for Money

Likelihood to Recommend:Not LikelyExtremely Likely

Pros: This software is easy to use and some really great features... I like that I can drag appointments from one day to the next if needed. And contact customer service if needed easily.

Cons: I wish there were more alerts that would come up - such as an alert that will come up when scheduling someone that has an open balance so that we can let the customer know when scheduling, also what would be really helpful is if there was an alert that pops up stating that there is already a scheduled appointment open for that customer to avoid potentially double booking a customer (sometimes a wife will call to schedule and the husband may have already scheduled and it gets confusing). When scheduling multiple days on jobs I wish it didn't go on top of the calendar but blocked out the time. Also wish that there was an alert that would come up if a customer address is already in the database to avoid duplicates. Also, wish that email reminders were able to customize so that we could change time frames as we schedule in 2 hour increments - so we are really not able to use the feature which is one of the reasons we picked this scheduling software over others.

Vendor Response

by Kickserv
on December 27, 2017

Hello Leeann - thank you for your time and feedback. To help avoid duplicate bookings our best practice is to search customers by street address prior to booking. Street addresses are very unique and will display any prior events for that location.

Pete was super helpful today with a question, he came up with a great solution!!

Dec 05, 2017

Christine Carman

Receptionist

The Wire Wiz

Used the software for: 1-2 years

Reviewer Source

Source: Capterra

5/5

Overall

5
/
5

Ease of Use

5
/
5

Features & Functionality

5
/
5

Customer Support

5
/
5

Value for Money

Pros: This software is so easy to use!! Customer service is always on point, they are available when you need them and always have some resolution!

Cons: Would love to have a new template option for our invoices and estimates, otherwise we have no complaints at all

Kickserv has been a valuable addition to our business. It helped our company become more streamlined

Nov 25, 2017

Chelsea V Vinesen

Owner

Friendly Giant

Used the software for: 2+ years

Reviewer Source

Source: Capterra

5/5

Overall

5
/
5

Ease of Use

4
/
5

Features & Functionality

5
/
5

Customer Support

5
/
5

Value for Money

Pros: The calendar and resource views and functionalities are the best features of Kickserv. We have 7 vehicles on the road and we need to know where they are and how each job went. Kickserv allows us to communicate in a cloud based system that all of our techs can access in real-time. When a change is made to the calendar, all office staff can see it. Technicians can leave job notes before they leave the job site, and customers can pay online after they are invoiced by email.
The newer look of KickServ was a real step up from the original Service Sidekick. It has grown with us and continues to get better everyday. It has really begun to feel like we have a real business and we are happy with the way KickServ has grown into theirs as well.

Cons: The technicians cannot see the description of charges in the itemized list of charges while using the mobile app on their phones.
Some issues with recurring jobs - I have found that most of the issues get resolved as soon as we mention them to the KickServ customer service team. If there is an answer, the team is willing to try and find it.
When KickServ lags or goes down it slows our company down to a crawl. It was worse before, and only keeps getting better.

Good experience overall, customer support time is frustrating tho...

Aug 23, 2017

Dorian Martinez

Project Engineer

AAAA Generator Services.

Oil & Energy, 11-50 employees

Used the software for: 6-12 months

Reviewer Source

Source: Capterra

4/5

Overall

4
/
5

Ease of Use

5
/
5

Features & Functionality

2
/
5

Customer Support

5
/
5

Value for Money

Likelihood to Recommend:Not LikelyExtremely Likely

Pros: This software offers great functionality and customization, so far has been the one that adapted the most to our requirements. New functionalities are added on weekly basis which is really nice. Price is very accessible for small business. Is easy to use once that you get the grip on it which takes time because some stuff is somehow counter intuitive, I seriously recommend getting the paid support/training sessions otherwise you will get very frustrated.
integration with QB and use of credit card payment is solid.

Cons: Customer support time is frustrating, they take at least several hours to get back to you then sometimes they will reply and stop answering for another several hours, this made us almost regret our decision when setting up our account. They offer documentation for the software but a lot of topics are mere drafts and do not contain a lot of information. Despite the fact that they answer really slow they are very helpful with the answers provided and you can be sure your problem will get solve 90% of the time or a feature request will be placed.

Sometimes the system gets really slow , specially on Monday mornings and end of the month, contacting support and letting them know seems to fix the issue most of the time...

The Android app could use some improvement although it has improve a lot in the last 6 months.

Overall: We boost productivity big time with this software!

It is a great communication software and easy to use.

Aug 17, 2017

Kurt Russell Molina

Product Assistant

Directories Philippines Corporation

Marketing and Advertising, 51-200 employees

Reviewer Source

Source: GetApp

4/5

Overall

4
/
5

Ease of Use

4
/
5

Features & Functionality

4
/
5

Customer Support

3
/
5

Value for Money

Likelihood to Recommend:Not LikelyExtremely Likely

Pros: Convenient and easy to use, really efficient and effective communication software tool that will help businesses like us.

Takes care of all my day to day operations with the greatest of ease.

Aug 11, 2017

Jared Cruz

General Manager

Junkbusters-USA

1-10 employees

Used the software for: 6-12 months

Reviewer Source

Source: Software Advice

5/5

Overall

5
/
5

Ease of Use

5
/
5

Features & Functionality

5
/
5

Customer Support

5
/
5

Value for Money

Likelihood to Recommend:Not LikelyExtremely Likely

Pros: Scheduling, detailed invoices, user friendly for tracking day to day operations, anytime there's been a problem they fix it fast

Cons: App integration is a little confusing and wish there was built in employee clock out-in but besides that it works very well.

Kickserv is a great communication software for people out in the field.

Aug 08, 2017

Jennifer Veitch

Office Manager

Miracle Method of the Golden Triangle

Retail, 1-10 employees

Used the software for: 2+ years

Reviewer Source

Source: Capterra

5/5

Overall

5
/
5

Ease of Use

5
/
5

Features & Functionality

5
/
5

Customer Support

5
/
5

Value for Money

Likelihood to Recommend:Not LikelyExtremely Likely

Pros: What i like most about the software is the ease of the program. When i input an address it starts to give recommendations and it fills in the blanks for you. You can also view a map of the location. We use this software everyday throughout the day and is a great program for the office to communicate with people in the field without having to call them.

Cons: We have used kickserv for a few years now and i really haven't run into any major problems with the software. The few times i did, the tech helped out immediately to get my issues resolved.

Cons: I have been using this product for over 5 years and have not found many flaws. If I had to give any constructive critique, I would have to say that they could improve upon the search capabilities so that I could search additional fields.

Overall: Total customer relationship management system and total integration with QB bookkeeping software

Superior product for small business

Jul 16, 2017

Scott Bardsley

Owner

St Pete PSI

Used the software for: Less than 6 months

Source: Capterra

4/5

Overall

4
/
5

Ease of Use

4
/
5

Features & Functionality

4
/
5

Customer Support

5
/
5

Value for Money

Pros: Comprehensive tracking of work flow.
Easy to follow
Great for scheduling
Customer portals are super

Cons: Point of sale CC sales
The word Opportunity can be confusing at first

Very easy to use

Jul 13, 2017

Jennifer Veitch

Office Manager

Miracle Method of the Golden Triangle

Retail, 1-10 employees

Used the software for: 2+ years

Source: Capterra

5/5

Overall

5
/
5

Ease of Use

5
/
5

Features & Functionality

5
/
5

Customer Support

5
/
5

Value for Money

Likelihood to Recommend:Not LikelyExtremely Likely

Pros: Integrates easily with QuickBooks. I like that it is mobile. I also like the new feature with the address input. The service team is always quick to respond

The program is very good and mostly does what I need it too.

Jul 11, 2017

Robert Bishop

Owner/Operator

Bishop Plumbing

Construction, Self-employed

Used the software for: 1-2 years

Source: Capterra

4/5

Overall

4
/
5

Ease of Use

3
/
5

Features & Functionality

3
/
5

Customer Support

4
/
5

Value for Money

Likelihood to Recommend:Not LikelyExtremely Likely

Pros: Love the scheduling

Cons: Not enough instruction on how to set up invoice information (some of the fields do not seem to work). Overall documentation needs work as far as more detail information and maybe examples.Would be nice to have something to keep track of how much you charge and collecting money. Would like to click on the Work Order in the calendar view and bring the WO up. Have to exit invoice screen in order to log a payment.

Overall: Scheduling

We've used this Kickserv for years! It's a good, solid program that is continually being upgraded.

Jul 06, 2017

Phyllis Clark-Kirkman

CFO

Gringo Dave's, Inc.

1-10 employees

Used the software for: 2+ years

Source: Capterra

4/5

Overall

3
/
5

Ease of Use

4
/
5

Features & Functionality

5
/
5

Customer Support

5
/
5

Value for Money

Likelihood to Recommend:Not LikelyExtremely Likely

Pros: Reasonable pricing. Good set of features. Great customer service. We've used this program for at least 10 years.

Cons: It's looking better, but still a bit "clunky". Not very intuitive if you're new to the system. Screen views are stretched out and take up a lot of room. You have to scroll a lot to find things. It could be more compact and easier to maneuver. The Android version is the same way - multiple screens to find things. You have to learn all the workarounds to be productive.

Overall: Let's us keep all customer data in one place. Syncs with our bookkeeping program. Internet based lets us work from anywhere. Good value for the $$$.

Cons: Thy have a feature to add pictures but the load time is extremely slow so I use another service provider for that function.

Overall, good experience. Not a fan of the electronic Customer support, prefer talking to a person.

Jul 05, 2017

John Lightner

Owner

Dr. John's Lawn Prescription, LLC

Used the software for: 1-2 years

Source: Capterra

4/5

Overall

4
/
5

Ease of Use

4
/
5

Features & Functionality

3
/
5

Customer Support

4
/
5

Value for Money

Likelihood to Recommend:Not LikelyExtremely Likely

Pros: Overall it was user friendly. The sync with quickbooks was satisfactory and very useful. Customer reports average to good.

Cons: Cumbersome when providing multiple services for a customer. Tracking service history of Customers. Limited with respect to multiple invoicing types to Customers. Invoicing did not fit our business model.

Indispensable. Simple to use and manage your customers and jobs from one place.

Jul 05, 2017

Amilly Alvarez

Consultant

Optamiss

Architecture & Planning, 1-10 employees

Used the software for: 2+ years

Source: Capterra

4/5

Overall

4
/
5

Ease of Use

4
/
5

Features & Functionality

5
/
5

Customer Support

5
/
5

Value for Money

Likelihood to Recommend:Not LikelyExtremely Likely

Pros: I love how easy it is as admin to add users, customize certain fields and see who has what on their calendar, emailing invoices to customers from the software, integration with QB.

Cons: I can't progress invoice, therefor I can't take advantage of really knowing the money in the pipelines. Certain custom fields for a customer's location don't carry over when you create a new job in that location, creating double entry.

Overall: The benefits are countless and far outweigh the features that we still don't have. What I love is that Kickserv is constantly adding new features and increasing the software's functionality.

I think Kickserv is just okay!

Jun 30, 2017

Terri Horen

Co-owner/ Office manager

Mesa Bathtubs

Construction, 1-10 employees

Used the software for: 1-2 years

Source: Capterra

3/5

Overall

4
/
5

Ease of Use

3
/
5

Features & Functionality

5
/
5

Customer Support

4
/
5

Value for Money

Likelihood to Recommend:Not LikelyExtremely Likely

Pros: I love that I can keep all my clients and everything in one place. Customer service is awesome to deal with.

Cons: The mobile site doesn't function as well as the desktop and we're out and about a lot!
Also, for months there have been ongoing issues of different sorts, this doesn't help me or our business, when I need client addresses and phone numbers and the site is down.
Quickbooks syncing hasn't worked right in awhile. At this point I'm not sure why I'm still using kickserv or quickbooks, i'm thinking of what else I can do at this point as it's not worth the money.

Overall: I can keep my clients and all jobs information in one place.

Vendor Response

by Kickserv
on July 17, 2017

Worked with customer today on the phone and screen share. We found that her item list needed to be updated from Quickbooks first. We cleared the item list and ran the sync again. The invoices are now sync'ing to Quickbooks successfully.

Best kept secret. Reasonably priced. Does everything a small service-based business needs for CRM

Jun 30, 2017

Richard Zdanis

President/Owner

Father and Son Companies, LLC

Environmental Services, 1-10 employees

Used the software for: 2+ years

Source: Capterra

5/5

Overall

4
/
5

Ease of Use

4
/
5

Features & Functionality

5
/
5

Customer Support

5
/
5

Value for Money

Likelihood to Recommend:Not LikelyExtremely Likely

Pros: Scheduling of employees and ease of changing schedules. Plenty of room for notes and reminders. Web interface is simple and easy to understand.

Cons: Phone app needs to be a little easier to set up. I got my phone setup without a problem, but my team has had a lot of difficulty.

Cons: Lately, many customers have said: I made the payment. But no payment was made. Often they had to do it again.

Overall: ,

So far everything is working well, only issue we are having is scheduling and invoicing from cell

Jun 30, 2017

Don Melodia

Owner

D J Melodia Plumbing & Heating

Construction, 1-10 employees

Used the software for: 6-12 months

Source: Capterra

5/5

Overall

3
/
5

Ease of Use

5
/
5

Features & Functionality

5
/
5

Customer Support

5
/
5

Value for Money

Likelihood to Recommend:Not LikelyExtremely Likely

Pros: Calendar for scheduling and notifications to employees works great everyone knows what the scope of the job or project is and the time and date

Cons: we are having issues setting up and using smart phones to schedule and invoice. We have tried to do this on several occasions. Our in house computer expert was also having issues with this .

Overall: Scheduling and calendar very helpful to our business.

Love this program

Jun 29, 2017

Steven Daigle

President

Dragons Electric

Electrical/Electronic Manufacturing, 1-10 employees

Used the software for: 6-12 months

Source: Capterra

5/5

Overall

5
/
5

Ease of Use

5
/
5

Features & Functionality

5
/
5

Customer Support

5
/
5

Value for Money

Likelihood to Recommend:Not LikelyExtremely Likely

Pros: Makes it easy to keep track of my jobs and customers. Billing and collection of work is very easy through the program.

Facilitates the work.

Jun 29, 2017

Edwin Clermont

Owner

Push To Shove Inc.

Used the software for: 6-12 months

Source: Capterra

5/5

Overall

5
/
5

Ease of Use

4
/
5

Features & Functionality

5
/
5

Customer Support

5
/
5

Value for Money

Likelihood to Recommend:Not LikelyExtremely Likely

Pros: What i like the most about Kickserv is its user friendly features. Its great to have for a business purposes.

Cons: What i like the least about Kickserv is the amount of pop ups from admin.
I dont think theres an option to disable it.

As a small business it works great

Jun 29, 2017

Tara Pardue

Co owner

Pardue plumbing

Construction, 1-10 employees

Used the software for: Less than 6 months

Source: Capterra

5/5

Overall

5
/
5

Ease of Use

5
/
5

Features & Functionality

5
/
5

Customer Support

5
/
5

Value for Money

Likelihood to Recommend:Not LikelyExtremely Likely

Pros: Reports are pretty user friendly and makes it easier to track time on jobs for payroll. Being able to see location of jobs for technicians

Cons: I don't find it user friendly when I have multiple jobs for one person. I'd like to be able to send emails out in the system rather than text messages.

I have trouble navigating the new platform

Jun 29, 2017

Sal Barone

Pres

Barone Construction, Inc.

Construction, 1-10 employees

Used the software for: 2+ years

Source: Capterra

3/5

Overall

1
/
5

Ease of Use

3
/
5

Features & Functionality

5
/
5

Customer Support

5
/
5

Value for Money

Likelihood to Recommend:Not LikelyExtremely Likely

Pros: The ability to access your invoicing from anywhere, and the ability to write estimates and invoices on the go.

Cons: The new app and layout is not as user friendly as the original. At first I thought I just needed to get used to the program, but I find it difficult to navigate through the app.

Overall: All my customer info stored in one place

Pretty Pleasant

Jun 29, 2017

Jason Forbush

Manager

Timber Ridge Tree Care

11-50 employees

Used the software for: 1-2 years

Source: Capterra

4/5

Overall

3
/
5

Ease of Use

4
/
5

Features & Functionality

3
/
5

Customer Support

3
/
5

Value for Money

Likelihood to Recommend:Not LikelyExtremely Likely

Pros: Keeps all of my office and field workers on the same page. Love that it can also sync to my QB Desktop software.

Cons: Can't edit invoices on Kickserv after they are synced with QB. A lot of steps to email the estimate after it's prepared. Downtime during the day when I'm trying to pull opportunities up and provide customers with a quote. Can't easily view line items on invoices on the Android Mobile app. Support takes a day to get a hold of you sometimes. I also don't like that the IP of the customer is not included when they sign an invoice, as my lawyer advises it may not hold up in court for the signed contract without it. I also wish I could integrate payments with my Authorize.net account. pany sets) for credit card use.

Overall Kickserv is very easy to get up and running quickly.

Jun 29, 2017

Scott French

Operations

Right Now Mobility

Used the software for: 2+ years

Source: Capterra

4/5

Overall

5
/
5

Ease of Use

4
/
5

Features & Functionality

5
/
5

Customer Support

5
/
5

Value for Money

Pros: The ease of use is the best part about Kickserv. You can have your team up and running quickly and easily.

Cons: Wish it had more customization options. You can add customized fields, but wish there was a way to have an automatic recurring billing option

Cons: I just have two comments.
1. Connecting the Software to Bank Accounts can provide several advantages. I know doing this will cost a lot of money but it will allow the administration department have a better connection with the finance department.
2. Noticed you changed background color from red to blue. Red makes people think aggressive and self confidence. Blue makes people feel safe. I think Red might go more with what you are trying to build.

I love this software and would be lost without it!

Jun 29, 2017

Kari Peters

Vice President

Liberty Fence, Inc.

Construction, 11-50 employees

Used the software for: 2+ years

Source: Capterra

5/5

Overall

5
/
5

Ease of Use

5
/
5

Features & Functionality

5
/
5

Customer Support

5
/
5

Value for Money

Likelihood to Recommend:Not LikelyExtremely Likely

Pros: It is super easy to use and covers all of my day-to-day operating needs. The scheduling is easy and the customer database is quickly searchable and tracks everything.

Cons: I do wish the reporting was a little easier to manipulate. I have trouble generating reports that I can use for a few things.

Overall: Tracking customers and scheduling

We have been using this software for years- before it was "Kickserv" and truly love it.

Jun 29, 2017

Mary Selembo

Executive Assistant/Admin/Office Manager

Residential Environmental Services of America (RESA)

Environmental Services, 1-10 employees

Used the software for: 2+ years

Source: Capterra

4/5

Overall

4
/
5

Ease of Use

5
/
5

Features & Functionality

3
/
5

Customer Support

5
/
5

Value for Money

Likelihood to Recommend:Not LikelyExtremely Likely

Pros: We like the syncing capabilities, customization options, reports, and task/reminder functions. This app was truly created with the intention of giving you peace of mind that you've never forgotten something. It makes us feel truly organized and gives us the ability to keep our processes working smoothly.

Cons: When Service Sidekick got switched over to the new platform, Kickserv, we were excited for the new features, but the downtime and constant account issues have been frustrating. Support is sometimes difficult to get ahold of, as well. That being said, the incident report updates that we signed up for, have been great during these circumstances and Pete is always very helpful when he's providing support.

Asked for help, via the chat bubble, tech Tina responded within a few hours!

Jun 28, 2017

Ambyr E.

Internal Operations Coordinator

Entry Systems

Used the software for: 2+ years

Source: Capterra

5/5

Overall

5
/
5

Ease of Use

4
/
5

Features & Functionality

5
/
5

Customer Support

5
/
5

Value for Money

Likelihood to Recommend:Not LikelyExtremely Likely

Pros: The software is very organized, easy to navigate through, I like that there's more than one way to search for something. I think the Dispatch View is an amazing concept! I am in the service industry and have technicians that I send all over S. OC, having a map right there and not having to switch back and forth with google maps would be wonderful! I really hope they will be able to fully incorporate it into the software. The texting concept is another wonderful idea I recently saw added. A lot of my customers ask for texts because their at work and in meetings etc, so to have this feature fully functional would be another efficient bonus!

Cons: There really isn't anything I dislike about this software. Recently, the Kickserv Team had to do a massive switch over, customers from their old software switched over to the new one and it caused problems across the board. However, our business didn't suffer too much and Kickserv's tech team was on a solution right away! I also really appreciated their update blog while they were fixing everything. We also had a problem with syncing to Quickbooks and Quickbooks locking our ability to change contact info from Kickserv. But that's been fixed as well!

great tool, some improvements would make it better

Jun 28, 2017

Fran Volpe

owner

Comfort Generation

Consumer Services, 1-10 employees

Used the software for: 2+ years

Source: Capterra

4/5

Overall

4
/
5

Ease of Use

4
/
5

Features & Functionality

5
/
5

Customer Support

5
/
5

Value for Money

Likelihood to Recommend:Not LikelyExtremely Likely

Pros: simple to use, one program for everything... integrates well with Quickbooks... easy to navigate through program

Cons: lack of consistency with App, not all features always available... some glitches when synching...

This software is easy to use and the estimates and invoices look very professional.

Jun 28, 2017

Lori Thompson

owner

Seal Team One Northwest

Self-employed

Used the software for: 2+ years

Source: Capterra

5/5

Overall

5
/
5

Ease of Use

5
/
5

Features & Functionality

5
/
5

Customer Support

5
/
5

Value for Money

Likelihood to Recommend:Not LikelyExtremely Likely

Pros: I like that I can get customer support when I need it. Once you learn how to use it, it's very easy to use and the estimates and invoices look very professional.

Overall: Professional looking estimates and invoices that I send to my customers.

Great scheduling tool and easy to use

Jun 28, 2017

Lora Crow

Office Manager

Action Rooter Sewer & Drain, LLC

Environmental Services, 1-10 employees

Used the software for: 2+ years

Source: Capterra

4/5

Overall

4
/
5

Ease of Use

4
/
5

Features & Functionality

5
/
5

Customer Support

5
/
5

Value for Money

Likelihood to Recommend:Not LikelyExtremely Likely

Pros: Easy to use and can plan the day the week or the year out with this software. Can easily email an invoice to a customer and get paid online by the customer.

Cons: The speed of the software is sometimes slow. Also there are outages that interupt our work day. Would like it to interface with Quickbooks better.

Overall: We can see where our technicians are and can keep extensive notes on a project for future visits.

This software is powerful and keeps me organized.

Jun 28, 2017

Gerald Davis

Manager

Superior Co-Op HVAC

Construction, 1-10 employees

Used the software for: 2+ years

Source: Capterra

5/5

Overall

5
/
5

Ease of Use

4
/
5

Features & Functionality

5
/
5

Customer Support

5
/
5

Value for Money

Likelihood to Recommend:Not LikelyExtremely Likely

Pros: I love that you can do many things with this software, but my favorite is that it keeps in contact with my customer sending out emails the day before I arrive and again on the day of my appointment. Amazing, it has cut down the to almost 0 of customers missing our appointment.

Cons: The thing that I do not like is when using from a smart phone in the field, you open the program and a number tasks close down the program and restarts. It never lets you use these tasks. Wish they would fix it so the phone can access the program. Love it if I could email their invoice from smart phone.

Overall: This software helps my business stay very well organized. My last business I used just an accounting program and had to hire 2 office personnel to run the back end of my business. With this program, I can do my back end with the help of my bookkeeper. I authorized my bookkeeper as admin personnel and from his office he keeps me organized with my quarterly's and end year.

Works very well in scheduling and communication with our technicians.

Jun 27, 2017

Dawn Miller

Administrative Assistant

TAVCO Services, Inc.

Printing, 1-10 employees

Used the software for: 6-12 months

Source: Capterra

4/5

Overall

4
/
5

Ease of Use

3
/
5

Features & Functionality

4
/
5

Customer Support

3
/
5

Value for Money

Likelihood to Recommend:Not LikelyExtremely Likely

Pros: Ease of Use, the better performance with our technicians, communications, and scheduling. The reminder/notification feature comes into use quite often.

Cons: Does not translate/render as well as we would like on mobile phones. Some information that can be seen on a PC is missing when viewing on a mobile phone.

Overall: Organization, better communications with technician out in the field.

User friendly, easy to learn but not reliable.

Jun 27, 2017

Robert Klein

Owner

Miracle Method of Western Colorado

Used the software for: Less than 6 months

Source: Capterra

2/5

Overall

4
/
5

Ease of Use

4
/
5

Features & Functionality

1
/
5

Customer Support

3
/
5

Value for Money

Pros: The ease of use and ability to sync with Quickbooks (although not seamlessly) are the best attributes.
The search feature and ability to use custom fields are nice to have.

Cons: The software is unreliable. I have been using it for 3 months and am surprised how many problems there are. The program encounters numerous slow downs or problems and it takes hours (sometimes longer) for the support team to fix the problem. Never had constant problems like this with Service Sidekick. It is frustrating to wonder if the program will be functional from one day to the next.
The program does sync with Quickbooks, but the data doesn't transfer completely. After the sync, we have to go in and manually input data or amend items like the customer name and terms.
The android mobile app crashes constantly and is unreliable.

Vendor Response

by Kickserv
on July 17, 2017

Hello Robert - We know that our application has had downtimes in the last few months that are far beyond anyones comfort level. We have gotten our wits around a couple of issues that we inherited with our finial migration of customers from our legacy system. Now that all that is behind us we have seen much better results. See our results here: http://uptime.kickserv.com
The Quickbooks sync should never be altering data. I have not heard of this issue before. I will reach out to you via our tech support lines to see what is going on with your account.
Lastly, the android mobile app has been corrected and is no longer crashing due to the mapping error.

KS is the answer to our small business.

Jun 27, 2017

Gloria Quinn

Office Manager

Farr Plumbing & Heating, LLC

Construction, 1-10 employees

Used the software for: 2+ years

Source: Capterra

5/5

Overall

5
/
5

Ease of Use

5
/
5

Features & Functionality

5
/
5

Customer Support

5
/
5

Value for Money

Likelihood to Recommend:Not LikelyExtremely Likely

Pros: It works well with Quick Books and moving around is easy.

Cons: Doing invoices, when you forget to select the purpose of the job (Labor, material, etc) you end up losing the information and then you have to go back to notes to put it back in.

Overall: I have to get back to work.

For the most part the software is great to use, just which it was more flexible.

Jun 26, 2017

SCOTT ANDERSON

accountant

AIR EXCELLENCE HEATING AND COOLING

Used the software for: 2+ years

Source: Capterra

4/5

Overall

3
/
5

Ease of Use

4
/
5

Features & Functionality

5
/
5

Customer Support

4
/
5

Value for Money

Likelihood to Recommend:Not LikelyExtremely Likely

Pros: It is great for scheduling, and changing schedule, also very good for invoicing and invoicing information,

Cons: There are times I wish it was more flexible, like changing a job type from repair to estimate, I also wish it would transfer information from Kick Serv to Quick Books

Overall: it make schduling for service very easy.

Kickserv is a great asset to our company. Direct contact support (phone) would make it even better.

Jun 26, 2017

Alex Corsan

CEO

XTech Marine

Maritime, 1-10 employees

Used the software for: 6-12 months

Source: Capterra

4/5

Overall

4
/
5

Ease of Use

4
/
5

Features & Functionality

1
/
5

Customer Support

4
/
5

Value for Money

Likelihood to Recommend:Not LikelyExtremely Likely

Pros: The features and functionality work well for us. We would like greater integration of labour values and mark up rates so the system can be more tailored towards a greater perspective of total company earnings. We think Kickserv has a very bright future under the right circumstance.

Cons: The system is going in the right direction but needs greater refinement while adding more diversity so the product can be tailored to difference business sectors.

Overall: Greater perspective over field operations.

Horible

Jun 26, 2017

Sage Sarno

owner

Sage Productions

Entertainment, 11-50 employees

Used the software for: 2+ years

Source: Capterra

3/5

Overall

3
/
5

Ease of Use

3
/
5

Features & Functionality

1
/
5

Customer Support

1
/
5

Value for Money

Pros: when it works it's exactly what we need. it seems i need 100 characters to submit this form. unfortuantely I can't seem to find 100 nice words to say about your service.

Cons: there are way too many glitches for the price tag & support is never anywhere to be found. In the time it took for your tech support to get back to us we have already found another field management software and are taking the steps to transfer over. unfortunately, we are running a business and don't have the time to waste while ksa gets their act together. we would expect this of a beta test, not a paid service.

Overall: we are getting better at troubleshooting problems created by the software.

Vendor Response

by Kickserv
on July 17, 2017

The "glitches" or downtime he is correct. They were to numerous during our migration of customers from legacy to our new Kickserv platform in April 2017. We have since corrected all those issues inherited from that one time event.
We apologize very much so that we did not anticipate those issues better.

The old system service psychic was very useful and user-friendly. The new software is terrible.

Jun 26, 2017

Andrew Gorski

Owner

Miracle Method

Construction, 11-50 employees

Used the software for: 2+ years

Source: Capterra

1/5

Overall

1
/
5

Ease of Use

1
/
5

Features & Functionality

1
/
5

Customer Support

1
/
5

Value for Money

Pros: The calendar is the biggest strength of this program. I like being able to use colors for different types of jobs. Also when you move something on the calendar it automatically updates. Our new software does not do that and I miss it. Service psychic used to be very easy to add people into the system and get them scheduled. Kick serve was not. The quick add was a great function when we were at tradeshows or when you're on the phone with a customer.

Cons: The reporting is near worthless. None of the reports are ever accurate, and trying to get someone to help you make them accurate was like banging your head against a wall. The system was incredibly unreliable It is constantly going down. For a web-based system, businesses rely on its functionality during business hours. We had many days of inability to use the system. They're always seem to be some reason why it crashed. The system was much much better when it was service sidekick. We had to build a salesforce software system because it was so dysfunctional. The customer service was also incredibly bad.

Overall: During the service sidekick years, many. During the kick serve years nearly 0 other than scheduling.

Vendor Response

by Kickserv
on July 17, 2017

We migrated hundreds of our original customers from our legacy system to Kickserv starting in April 2017 through May 2017. We inherited some issues that we certainly should have anticipated or planned for. We did find a couple processing issues bringing on all those older accounts so quickly. We have since cleared those problems and added many more resources to handle much more growth.
We sincerely apologize to all our loyal customers for enduring those weeks of processing delays.

Great Customer Service

Jun 26, 2017

Yvonne Graber

President

Computer Community Hospital

Computer Networking, Self-employed

Used the software for: 2+ years

Source: Capterra

5/5

Overall

5
/
5

Ease of Use

5
/
5

Features & Functionality

5
/
5

Customer Support

5
/
5

Value for Money

Likelihood to Recommend:Not LikelyExtremely Likely

Pros: The software has multiple facets that work great if you have a service business like mine. The integration with Quickbooks
Online is seamless.

Cons: Wish there was a bit more customization features to create reports that I could use. I would like a testimonial link as well

Overall: Great to use. Easy to use. Terrific support.

Used to be a great software...

Jun 26, 2017

Justin Snow

Manager

Security World Inc.

Used the software for: 2+ years

Source: Capterra

3/5

Overall

2
/
5

Ease of Use

4
/
5

Features & Functionality

1
/
5

Customer Support

2
/
5

Value for Money

Pros: Mobile app has great features, QuickBooks desktop integration is a plus, ease of reports. Overall the design of the software would be very good, if their servers could handle the volume of hits it was getting.

Cons: VERY slow at times, been a lot of downtime recently (sprint 2017), horrible customer service - can never get a human. Very passive to answer questions and help train end user. I feel as though their growth is outpacing their development. Further, quickbooks desktop integration has become very expensive.

Needs one thing to be perfect

Jun 26, 2017

Morgan Bates

Owner

Personal Computer Solutions LLC

Computer & Network Security, Self-employed

Used the software for: 6-12 months

Source: Capterra

4/5

Overall

5
/
5

Ease of Use

4
/
5

Features & Functionality

5
/
5

Customer Support

4
/
5

Value for Money

Likelihood to Recommend:Not LikelyExtremely Likely

Pros: Everything, but there is no canned notes on jobs. The software is easy to use, it embeds into my website great, and every other feature I can think of works great!

Cons: No canned notes. Lots of other software has this, it can't be that hard to integrate this into the programming.

Overall: Everything but canned notes.

difficult to maneuver . when loading data cursor is so sensitive that I often have to erase entries

Jun 26, 2017

ron parsons

ceo

Soulhouses LLC

Commercial Real Estate, 1-10 employees

Used the software for: 2+ years

Source: Capterra

3/5

Overall

2
/
5

Ease of Use

3
/
5

Features & Functionality

1
/
5

Customer Support

2
/
5

Value for Money

Likelihood to Recommend:Not LikelyExtremely Likely

Cons: hard to view light green new jobs. editing is difficult unless I add in the notes file. prone to mistakes since the cursor is too sensitive causing errors and much lost time.

Overall: keeps me organized

Vendor Response

by Kickserv
on July 17, 2017

Hello Ron,
Thank you for your time and your comments. I wanted to see if can clarify for you and perhaps help the issue you repeated about the cursor.
What type of device are you using where the cursor is sensitive?
Have you tried not to use your cursor or mouse while in the Kickerv screen or forms and use the TAB key more?
If you cursor is moving around fast you can adjust that speed from your laptop if that is what you are using.
Here, this may help:
Open Mouse Properties by clicking the Start button The Start button, and then clicking Control Panel. In the search box, type mouse, and then click Mouse.
Click the Buttons tab, and then do any of the following:
To swap the functions of the right and left mouse buttons, under Button configuration, select the Switch primary and secondary buttons check box.
To change how quickly you must click the buttons to perform a double-click, under Double-click speed, move the Speed slider toward Slow or Fast.

Overall, I like Kickserv. I rely on it for my business, and the product continues to improve.

Jun 25, 2017

Randall Merriott

Owner

Irrigation Dynamics

Environmental Services, 1-10 employees

Used the software for: 2+ years

Source: Capterra

4/5

Overall

4
/
5

Ease of Use

3
/
5

Features & Functionality

3
/
5

Customer Support

3
/
5

Value for Money

Likelihood to Recommend:Not LikelyExtremely Likely

Pros: Their web site when used on a desktop computer is great for scheduling and dispatching. We use it throughout the day to line up jobs for our technicians. Previously existing customers are easy to find using their search feature. I can add a new job, and then click a button and it sends the technician a text message with the job description and address. The technician can click on the address link and get the GPS coordinates on their smart phone. The workflow is logical and consistent. When things go wrong, they are good about communicating what is happening.

Cons: We are really only able to use part of the service. While it is excellent for scheduling, it is not useful for invoicing unless your invoicing needs are very basic. The product is not compatible with Quick Books groups. I don't use their mobile app. I prefer their mobile web site, but recent changes have made their mobile site less useful. Their server sometimes gets overloaded and the software becomes unresponsive. Tech support is inconsistent. Sometimes very helpful. Sometimes condescending. If a customer has an email address, it will automatically send this customer a reminder notice. There is no way to turn this feature on or off. For recurring jobs where we go back to the customer again and again, this is a problem because we don't always schedule the customer on the same day every month. It also gives the customer a link to the customer account center, which we also do not use, since we are unable to use Kickserv's invoicing feature.

While Kickserv continues to make improvements to the service, I frequently find myself frustrated because improvements are often not fully tested, resulting in unpleasant side effects. Example - recent formatting changes have made the scrollable area of their mobile web site very small and difficult to work with. Another change awhile back formatted all of my old customer data in such a way that their addresses would fail to appear in the text messages sent to my technicians. I am having to manually change all of these.

Overall: It helps me manage four irrigation service technicians and keep them going where they need to go.

Kickserv is a great app that I have used for my Piano Service Company.

Jun 23, 2017

Scott Ramsey

Owner

Ramseys Pianos

Used the software for: 2+ years

Source: Capterra

2/5

Overall

1
/
5

Ease of Use

3
/
5

Features & Functionality

5
/
5

Customer Support

5
/
5

Value for Money

Pros: All inclusive connectivity of all the data needed to run my (Piano Service) business. I consider myself a fairly expert user of kickserv, using it from its early inception, then called ' Service Sidekick'. I am totally on board to help bring it to its fullest potential, so dont take the cons section too hard...I use the system every day, all through the day, and my entire operation depends on this most awesome application.

Cons: Software is gradually degrading. Latest update published makes KS sluggish, screen freezes constantly during scrolling. Reports have been altered to the point of useless.
Quadruple redundant data entry, creating and closing an event, then a job.
No auto fill on repeated fields.
Phone numbers require dashes be entered. Format the field for straight 10 digit entry.
Area code, city, and state are almost always the same in my service area. Why dont these fields hold and auto fill the last data entered? Internet standard these days is that the state is a 'state' field, only accepting 2 CAP characters in verified state identifiers.
No notification if email is successful, and no notice when messages fail. This has caught me with my pants down with customers...( yes customers, not contacts) emailing time sensitive invoices and opportunitys.... guys, they are ESTIMATES, Not opportunitys!!
Stripe send a payment received email notification...Awesome.
The text is the problem. First words of auto generated notification says Congratulations!.
Congratulations? We are small businesses....we take money, every day, all day. It is inapropriate, and smacks of a Condesending viewpoint.

Miss labled fields: My customers are my 'customers' , not my 'contacts'. New address verify is great on service address, Why does it not verify billing address? Getting paid is a very important aspect of small business. Makes no sense.

Vendor Response

by Kickserv
on July 17, 2017

Hello Scott,
We agree that April and May were not good months for Kickserv. We are so very sorry. We did correct the couple of issues that were inherited from the massive migration of hundreds of original customers from our legacy platform. We regret not anticipating those issues prior.
I would like to clarify some points you made:
1. We do not require dashes in phone numbers fields.
2. We do indicate if an email has failed in your Dashboard > email activity page.
3. Opportunities is a way to make our program more applicable to more people. When you do send out the template it does say estimate. We can help you with how it looks if you need something custom. Let me know.
4. Regarding your comment about the billing address, typically we are not verifying the address so much as we are just indicating on the map where that service address located for routing purposes and driving instructions.

Good overall do not like the New format, would like the option to use the old

Jun 23, 2017

David Brown

Service

Lion Home Services

Used the software for: 6-12 months

Source: Capterra

4/5

Overall

5
/
5

Ease of Use

4
/
5

Features & Functionality

1
/
5

Customer Support

5
/
5

Value for Money

Pros: All in one, easy to use. Flows really good from adding a ness customer to closing out invoice and posting payment. Really like the quickbooks intergration

Cons: Customer support is really bad, can not get in touch with anyone by phone. Do not like New format, that shows reach logo on dashboard.

easy to use

Jun 23, 2017

Jennifer Veitch

Office Mgr

Miracle Method of the Golden Triangle

Used the software for: 2+ years

Source: Capterra

5/5

Overall

5
/
5

Ease of Use

5
/
5

Features & Functionality

5
/
5

Value for Money

Likelihood to Recommend:Not LikelyExtremely Likely

Pros: i like the fact that we can use it on multiple devices. the newest thing is entering the address. it automatically pulls up info based on web searches.

Cons: 1. i'd like to see is multiple reminder entries. there have been a few instances where a caller has called in a few times and i put in a second reminder but it doesn't always show the 1st reminder (or initial call) i have learned now to take a second step and jot it in the notes section. 2. when i do put in a second reminder on the same customer, it doesnt show up at the top of the list, so if i dont physically write it down (cause i sometimes go straight to kickserv when on a call) i sometimes forget who i just talked to. 3. ive been having issues for months now syncing with quickbooks, and all i get is we undergoing a software update.

Cons: Errors are not easy to determine reasons for. Would prefer a great, big "You screwed up and here's how". Survey requires a minimum comment length.

Cheaper than similar programs, but for a reason.

Jun 22, 2017

Trevor Dickerson

General Manager

Buddy Heilig & Sons Electric

Construction, 11-50 employees

Used the software for: 1-2 years

Source: Capterra

3/5

Overall

5
/
5

Ease of Use

3
/
5

Features & Functionality

2
/
5

Customer Support

3
/
5

Value for Money

Pros: It's easy to use and it looks very professional to customers when they view estimates, invoices, etc. The customer portal was a great selling feature for customers with multiple properties.

Cons: Frequent server downtime causes costly and frustrating downtime for office/field staff. Customer service isn't the most responsive, and one request took 4 months to get an answer. Custom templates sound like a great feature, but they don't respond very well within the program and are difficult to create. Mobile app is buggy and practically unusable.

Overall: More efficient work flow management from estimate to invoice.

Awesome daily management and dispatching.

Jun 22, 2017

Julian Colston

Owner

Assurance Appliance Repair, LLC

Consumer Services, 1-10 employees

Used the software for: 1-2 years

Source: Capterra

5/5

Overall

5
/
5

Ease of Use

5
/
5

Features & Functionality

5
/
5

Customer Support

5
/
5

Value for Money

Likelihood to Recommend:Not LikelyExtremely Likely

Pros: Very easy to use and tech support the greatest !!!!!!! Best product on the market for value and easy links to Quickbooks.

Cons: Slow down periods but the tech staff usually has a fix with in minutes. They are always working to improve operations

Overall: Management of Daily operations and organization of all work and dispatched work all in one place at the Dashboard

Makes booking appointments easy

Jun 22, 2017

WILLIAM RUMSEY

President

Champaign carpet cleaners inc

Consumer Services, 11-50 employees

Used the software for: 1-2 years

Source: Capterra

3/5

Overall

3
/
5

Ease of Use

4
/
5

Features & Functionality

2
/
5

Customer Support

3
/
5

Value for Money

Likelihood to Recommend:Not LikelyExtremely Likely

Pros: Works well on Apple devices interfaces with QuickBooks online nice SMS for our customers along with easy invoices

Cons: Not everyone in the world has Apple so not so good wish i could use my Samsung galaxy with this software

Decent in general. Mobile improvements needed.

Jun 22, 2017

Jason Renai

General Manager

Signature Moving

Transportation/Trucking/Railroad, 11-50 employees

Used the software for: 6-12 months

Source: Capterra

4/5

Overall

3
/
5

Ease of Use

3
/
5

Features & Functionality

4
/
5

Customer Support

5
/
5

Value for Money

Likelihood to Recommend:Not LikelyExtremely Likely

Pros: Web based simplicity. Does generally most everything we need. It's mobile accessible (with apps). Has GPS but needs constant tracking. Has API.

Cons: Could use some more customization options in lead form, equipment scheduling, work type colors, more system defaults, etc. Some inconsistent workflows across desktop and mobile. Mobile Sync issues and workflow improvements. Can use more user feedback and contextual information in the right places. Native apps and limited api.

It's almost perfect for our needs if recurring feature was properly implemented.

Jun 22, 2017

Ashish Khurana

CFO

Gurus Education (Bay Area Debate Club)

Used the software for: 2+ years

Source: Capterra

3/5

Overall

4
/
5

Ease of Use

3
/
5

Features & Functionality

4
/
5

Customer Support

4
/
5

Value for Money

Pros: Auto emails and text reminders are most important even though it's not implemented properly. Message size is incompatible with wireless networks.

Cons: Recurring jobs feature is a lifeline of our business and it's so poorly implemented. I had provided details of what's wrong and what can be done for quickly fixing it but it's been 2+ years and I am still waiting. My office staff hates this software and it's waiting on me to find a better alternative or build it inhouse.

VERY good software for the price, but lacking in some features

Jun 22, 2017

Ryan Wade

Operations Manager

Atlas Security

Security and Investigations, 11-50 employees

Used the software for: 6-12 months

Source: Capterra

4/5

Overall

4
/
5

Ease of Use

3
/
5

Features & Functionality

1
/
5

Customer Support

4
/
5

Value for Money

Likelihood to Recommend:Not LikelyExtremely Likely

Pros: I love the intuitive layout and design of Kickserv. It's very easy to navigate, and extremely easy to train new users on.

Cons: It lacks some basic functionality you'll find with other SaaS Field Service software out there. The API is not reliable or robust for anything more than very simple queries. No webhooks. Very limited notification capabilities. No good dashboard.

Overall: Ease of use and a great price

Work ok for us but loads slow, when editing multiple appointments lags, crashes too

Jun 22, 2017

Jeremy Jenny

CEO

Pacific Services

Used the software for: 2+ years

Source: Capterra

3/5

Overall

4
/
5

Ease of Use

3
/
5

Features & Functionality

3
/
5

Customer Support

2
/
5

Value for Money

Pros: I like the search ability, I like the concept of linking quickbooks - but have never actually used it due to the system errors.

Cons: When editing recurrences it loads slow, crashes, has glitches when editing and moving recurrences in the calendar then has ghost appointments that show up randomly

Kickserv saved my business

Jun 22, 2017

Jackie Dempsey

Owner

high horsepower home cleaning

Consumer Services, 1-10 employees

Used the software for: 1-2 years

Source: Capterra

5/5

Overall

5
/
5

Ease of Use

5
/
5

Features & Functionality

5
/
5

Customer Support

5
/
5

Value for Money

Likelihood to Recommend:Not LikelyExtremely Likely

Pros: Creates an easy to use platform to manage hectic schedules and clients. Prior to finding the little ninja guy I was losing my mind trying to keep things organized.

Cons: It is a bit annoying when you call support and have to leave a message. BUT that is only a con here because it has a box to write one. I really don't need to call support to often. They did a great job with creating accessible help forms online

Overall: Ability to properly manage my company

Mostly good

Jun 22, 2017

Devon Derrick

office manager

RMS Services, LLC

Used the software for: 6-12 months

Source: Capterra

3/5

Overall

3
/
5

Ease of Use

3
/
5

Features & Functionality

2
/
5

Customer Support

2
/
5

Value for Money

Likelihood to Recommend:Not LikelyExtremely Likely

Pros: When it works, the ease of adding appointments and new contacts.

Cons: The fact that it stops working frequently. We are really hoping that ends soon or we may have to go with a different program. Also, we used to be able to change addresses that were synced over from QB, but as of a month or so ago, we can't. Which makes things very difficult and we have to jump through hoops.

Awesome!

Jun 22, 2017

Matthew Biel

Partner

C Technology

Used the software for: 1-2 years

Source: Capterra

5/5

Overall

5
/
5

Ease of Use

5
/
5

Features & Functionality

5
/
5

Customer Support

5
/
5

Value for Money

Pros: KickServ gives my company the ability to organize information in a location accessible from anywhere. We have easy access and we capture more revenue while providing better service. The integration with Quickbooks also saves tons of time!

Enjoy your service and recommend you frequently

Jun 22, 2017

Jackie Knight

Office manager

Electric-Rooterman

Construction, 1-10 employees

Used the software for: 2+ years

Source: Capterra

4/5

Overall

2
/
5

Ease of Use

3
/
5

Features & Functionality

1
/
5

Customer Support

5
/
5

Value for Money

Likelihood to Recommend:Not LikelyExtremely Likely

Pros: Its versatility. It does a lot of features and the cost is very affordable. It has become usable with a tablet in the field which we hope to use, once we get all of these kinks worked out from upgrading.

Cons: I have enjoyed the app, but support , in my opinion is not timely.
The flow is very difficult.
Needs a contact block for when a business is the customer.

Pros: I like the price point, I like that there is relatively little down time. And I like some of the features the software has

Cons: There are several complaints that I have had from day one. First the reporting is terrible, building a report is often a trial and error endeavor. Even after successfully building a report there are time that it just breaks. Seeing the "Ah, Nuts we'll ninja the heck out of that error" leaves me with nightmares. There are simple reports that should come standard that every business should use. Other than the reports, I find that the software was built to fit many businesses which make sense; however, it makes it harder for my specific business to work with a higher functionality. I cant attach cars to work orders instead I have to print it out and highlight it for my guys. There are other issues like this.

Overall: It has helped me keep track of customers but painfully so. The only reason I have not switched is because I do not have the time to learn a new program. If all of my complaints are resolved before I have the time to implement a new program I will stay; however, service has yet to make me someone who will recommend people or be loyal to this program.

I think you put a product out that has NOT been throughly beta tested.

Jun 22, 2017

Don Decker

Owner

Affordable Appliance Repair

11-50 employees

Used the software for: 2+ years

Source: Capterra

1/5

Overall

3
/
5

Ease of Use

3
/
5

Features & Functionality

1
/
5

Customer Support

1
/
5

Value for Money

Cons: When it works. The app is horrible. But, everyone know that already. You really need to hire outside help to figure out how to permanently fix it once and for all. I have put in numerous requests and have even had Customer support representative
out to my house to discuss the problems. He left with a punch list of about 14 things none of which have been fixed to my knowledge.

Overall: When it work it is great, however I have been on the new system for about six months and it still is not working properly.

Vendor Response

by Kickserv
on July 17, 2017

Went to customer's place of business and met with him one-on-one. We spoke for a couple of hours on what the issues were. We found some issues that were certainly areas that I made a list of to get addressed by my product manage as well as fixed by the development team. We also discovered a couple processes that were being done incorrectly and I did my best to clear those steps up with the owner of this business as well as his lead field tech.

Hate this new layout. It is very confusing and seems to take too many steps.

Jun 22, 2017

Angela Beene

Owner

Certified Heating and Cooling

Construction, 1-10 employees

Used the software for: 2+ years

Source: Capterra

3/5

Overall

1
/
5

Ease of Use

1
/
5

Features & Functionality

1
/
5

Customer Support

2
/
5

Value for Money

Pros: You can use with cell phones and desk top computers .

Cons: Does not work correctly most of the time, confusing to use with too many steps to set up service calls. Customer service has improved but still is bad and if we didn't have so many years of data involved in this software we would consider switching to another program

Overall very happy with the system and continue to be impressed with all the changes.

Jun 22, 2017

Matt Malacos

Vice President General Manager

Miami Industrial Trucks

Machinery, 51-200 employees

Used the software for: 2+ years

Source: Capterra

5/5

Overall

5
/
5

Ease of Use

5
/
5

Features & Functionality

5
/
5

Customer Support

5
/
5

Value for Money

Likelihood to Recommend:Not LikelyExtremely Likely

Pros: Internet based being able to get it on my phone when out of office. I use my tablet and phone from home and this is very important to me.

Cons: I get frustrated with the frequent slow load times lateley. I know that is being worked on and I apprecaite that because it is crippling when we cannot get to the information when speaking with a customer. I ALSO WOULD LOVE IT IF YOU COULD HAVE A PHOTO ON THE CUSTOMER PAGE THAT PULLS UP IN THE FIRST CLICK OF THE ACCOUNT. SMALL PHOTO LIKE WHAT IS IN NOTES BUT IN THE MAIN VIEW. DON'T KNOW IF THIS IS POSSIBLE. JUST A SUGGESTION

Overall: Everything in one place and easy to view open quotes and current jobs.

good on desktop, good customer service with a slow and sometimes unusable app

Jun 22, 2017

Brian Kangas

manager

lift tech garage

Construction, 1-10 employees

Used the software for: 6-12 months

Source: Capterra

4/5

Overall

3
/
5

Ease of Use

4
/
5

Features & Functionality

4
/
5

Customer Support

4
/
5

Value for Money

Likelihood to Recommend:Not LikelyExtremely Likely

Pros: I like the ability to link photos to the jobs. Seeing where all the jobs are on a map is nice. Being able to send a nice invoice to the customers and track it has been great
Also, the link to stripe for the customer has also been very helpful.

Cons: The places the jobs and invoices goes needs to be cleaned up. Unless you know what you are exactly looking for they disappear sometimes. The app is not appropriate to use in the field. (no email input) Stripe is cumbersome and not easy to process in the field. The quickbooks feature should be included. The desktop fee is way to expensive.

Overall: it is the best we've used so far. But can be improved. The tweaks look to be minor to make it a much better product.

Very user friendly

Jun 22, 2017

McVincent Strothers

Owner

In House Moving Company LLC

Furniture, 1-10 employees

Used the software for: 6-12 months

Source: Capterra

5/5

Overall

5
/
5

Ease of Use

5
/
5

Features & Functionality

5
/
5

Customer Support

5
/
5

Value for Money

Likelihood to Recommend:Not LikelyExtremely Likely

Pros: What stood out to me the most was I was able to notify my customers with a text message upon my arrival.

Cons: No way to send broadcast emails. If they were able to integrate and autoresponder and I way to broadcast emails this will be the perfect program for any business.

Overall: I'm able to manage my customers accounts.

We do love Kick Serv

Jun 22, 2017

brian brown

owner

Josephs coat painting

Construction, 11-50 employees

Used the software for: 2+ years

Source: Capterra

3/5

Overall

3
/
5

Ease of Use

3
/
5

Features & Functionality

5
/
5

Customer Support

5
/
5

Value for Money

Likelihood to Recommend:Not LikelyExtremely Likely

Pros: It is easy to use, especially online and its very functional for us to see read emails, reports, along with history.

Cons: The APP has always been very poor and its so hard to use, we've never been able to use it the past 2-3 years because of how poor it is.

Plagued with technical issues

Apr 11, 2017

Kelly McClernan

Owner

KB Green Clean

Hospitality, 1-10 employees

Source: Capterra

2/5

Overall

2
/
5

Ease of Use

1
/
5

Features & Functionality

1
/
5

Customer Support

1
/
5

Value for Money

Pros: I like that on the app you can see the entire schedule easily as an administrator

Cons: All the technical issues and awful customer support who not only take 2-4 days to get back to you but provide not helpful responses and then wait two more days to respond back to you.

Overall: I've been using Kickserv for my business for the last month and a half and it has been a nightmare. I was told directly by one of the founders that the programming is old. The customer service is AWFUL. It takes days to get answers back from support. The time on our jobs keeps changing depending on what brower we are using. Information doesn't save when you update. The way that information and control panels are set up are very confusing and obviously outdated. When two days worth of jobs come through to my employees by email, the date is SO TINY compared to the job title that you can barely tell that it's two different days of scheduling AND the times are moved around back or forward by 3 hours!! It took fumbling around with several settings before I could hide pricing from my employees after I had clearly turned off pricing for each employee. That took several days to get a solution from customer support. Now, I'm trying to fix an issue with my quickbooks and sync the old invoices with a new quickbooks account and OMG we can't do that and we have to hand recreate EVERYTHING. What a waste of time and money.

Recommendations to other buyers: Save yourself the headaches of this out dated software and go directly for Jobber

Vendor Response

by Kickserv
on June 06, 2017

The customer is correct. Her timing could not have been worse. It is very regrettable that this happened. We are very sorry for the frustrations and downtime. We were just completing our migration of hundreds of our long time and many original customers from our legacy system to our new platform and with it brought unforeseen issues.
We have since corrected all those inherited problems. We have quadrupled our memory. Reconfigured the search feature, gave custom reports a boost in processing power, and last but not least gave our Quickbooks sync its own set of processors too. All this enhanced our computing resources and brought us back to delivering 99.99% uptime and very good refresh speeds. We take our customers' data and our performance very seriously and will continue to look for ways to stay ahead.

I was happy but having issues with the QB

Apr 11, 2017

Debi McCaughey

Office manager

American Freedom Heat & Air

Consumer Services, 1-10 employees

Used the software for: 1-2 years

Source: Software Advice

3/5

Overall

5
/
5

Ease of Use

3
/
5

Features & Functionality

4
/
5

Customer Support

4
/
5

Value for Money

Likelihood to Recommend:Not LikelyExtremely Likely

Pros: Price and ease of use are good, I like this new vesion so much more than the older version wish I could have changed over earlier

Cons: The data base problem is really something we are struggling with it is hard to be real time resposive when your computer screen keeps locking up

Horrible Customer Service/Support

Mar 13, 2017

Lisa Highfill

Owner

Commercial Pumping Service

Construction, 1-10 employees

Used the software for: Less than 6 months

Source: Software Advice

1/5

Overall

3
/
5

Ease of Use

3
/
5

Features & Functionality

1
/
5

Customer Support

Likelihood to Recommend:Not LikelyExtremely Likely

Comments: The company has horrible customer support took over a month to correct their error and after multiple calls no response, cannot not recommend to anyone.

Do not sycn with quickbooks.

Mar 08, 2017

Ben Smith

owner

Marvel Sewer and Drain

Construction, 1-10 employees

Used the software for: 1-2 years

Source: Software Advice

1/5

Overall

3
/
5

Ease of Use

3
/
5

Features & Functionality

2
/
5

Customer Support

3
/
5

Value for Money

Comments: I have been using kickserv for a few years now and about a year ago I synced my kickserv account with quickbooks online. When I did that it deleted a ton of my line items and I had to go back by hand and enter them all back in. It took me about 40 hours to do it. I also had to fix it all in quickbooks, I paid a service for that.
I have now hired an accountaint and they found that my quickbooks account is still messed up. I have now started a new quickbooks account and was told by kickserv that this was the only way I could sync kickserv and quickbooks. So I hit sync and lost all of my payments and they have been working on getting them back for 3 weeks. not sure what I am going to do.

Pros: Clean and easy to use

Cons: Lost my data

Kickserv is awesome

Feb 24, 2017

Dave liss

Missouri kitchen Pros

Source: Capterra

4/5

Overall

4
/
5

Ease of Use

4
/
5

Features & Functionality

5
/
5

Customer Support

4
/
5

Value for Money

Comments: Kickserv is a great software I use it all day everyday it's got more features than you could possibly Ever Need and customer support is great

Lack of response to concerns. Converted us to new platform a day early while open.

Feb 16, 2017

Josh Beebe

Support mananger

Sodium Dental

Information Technology and Services, 11-50 employees

Used the software for: 2+ years

Source: Capterra

2/5

Overall

2
/
5

Ease of Use

1
/
5

Features & Functionality

1
/
5

Customer Support

1
/
5

Value for Money

Likelihood to Recommend:Not LikelyExtremely Likely

Pros: drag and drop capabilities

Cons: Since switching over to the new platform, there are issues with billing and attaching. Customer support is not helpful

Overall: Our experience with this software was average until the migration from SSK to Kickserv.

1) Our migration was scheduled for the evening of 2/2/17 but instead was run during the morning.
2) This resulted in us not being able to access our entire database for the entire workday. We lost customers and business as a result.
3) The only response we have gotten from Kickserv is "Sorry about the confusion".
4) Responses to issues about the new platform are not helpful and delayed.
5) Cannot upload certain file-types as attachments (Old SSK allowed anything)
6) Editing estimates does not work correctly
7) There are problems with payment capturing in Kickserv. Kickserv seems to ignore some line items.
8) When asked how to permanently complete tasks for re-occurring jobs, the only response I got was "Let me see if I can explain how to do this one".
9) None of our questions or issues have been resolved.

Vendor Response

by Kickserv
on March 05, 2017

The experience you had with the migration of your account was very unfortunate. Having your system not available during your working hours is a serious issue and we apologize for that error. We did work with your co-worker on the phone to handle the major issue which was mainly getting the sync working successfully again. To acknowledge some of your comments here we currently don't restrict file types. I have requested for your company to send us any file types that seem to not upload. Also, with the issues of editing estimates and capturing certain line items we are not aware of any issues and appreciate any specific feedback on these issues through the normal lines of support at any time. We will clarify with you on what occurred exactly with your earlier question via our support lines of how to complete tasks for re-occurring jobs.
We very much appreciate your loyalty with us and hope we can make up for the disruption to your business as we move forward.

5 year user of Service Sidekick now KickServ

Feb 16, 2017

Shawn Hall

Owner

Sodium Systems LLC

Information Technology and Services, 11-50 employees

Used the software for: 2+ years

Source: Capterra

1/5

Overall

2
/
5

Ease of Use

2
/
5

Features & Functionality

2
/
5

Customer Support

2
/
5

Value for Money

Likelihood to Recommend:Not LikelyExtremely Likely

Pros: I like how easy it used to be to use. If I had to buy the new kickserv I would run away screaming

Cons: Terrible interface. Terrible tech support. Very slow. Incredibly convoluted. First you make a job with charges, then you have to "generate an Invoice" from that job, then you can enter a payment, then after entering that you can mark it paid, then after doing all of that you can mark the job complete. What a nightmare.

Customers are syncing to the wrong customers in Quickbooks, which has caused an accounting nightmare.

Overall: Service Sidekick was a great product, they now forced all of their customers to Kickserv. They did the changeover at 10am on a weekday when it was scheduled for 10pm. We were down all day and received no apology. The changeover broke several systems. It no longer syncs to quickbooks correctly. When a task is made for someone it no longer tells people who made it and the Kickserv team is basically AFK.

Recommendations to other buyers: Run away, they don't seem to care about their customers

Vendor Response

by Kickserv
on February 23, 2017

As you mentioned, the upgrade process did not go as planned. Your upgrade was completed later than expected, due to an unforeseen issue with another account's upgrade. We're truly sorry this happened.
After the upgrade, we discovered that you had recently changed your QuickBooks sales tax codes, which inadvertently left 97 of your 4997 customers without a proper sales tax code. We reset your sales tax code for those 97 records so that your taxes calculated properly.
We worked with you extensively over phone and screen share until we resolved these and other issues to your satisfaction.
It sounds like there are some things you don't like about the new interface. We would love to hear more about your concerns and also invite you to a free training session where we can discuss the changes in detail.

Business boost

Feb 09, 2017

Scott Paulus

Back 2 Black Sealcoat & Striping, Inc.

Source: Capterra

5/5

Overall

5
/
5

Ease of Use

5
/
5

Features & Functionality

5
/
5

Customer Support

5
/
5

Value for Money

Comments: KickServ has given my service based company a major boost. Everyone at KickServ is great to deal with. Great product I recommend it to everyone of my service based friends.

Great but still a few glitches

Jan 25, 2017

Chris Malmberg

Owner

Omaha Security Systems

Construction, 1-10 employees

Used the software for: 1-2 years

Source: Capterra

5/5

Overall

4
/
5

Ease of Use

4
/
5

Features & Functionality

5
/
5

Customer Support

4
/
5

Value for Money

Likelihood to Recommend:Not LikelyExtremely Likely

Pros: Able to change as needed, and easy to integrate with Quick Books. Easy to contact a real person in tech support.

Cons: Don't feel that the phone/tablet app is user friendly

Overall: We have been using the program for about a year, and it is for sure better than other programs that we have used in the past. ANd the ease of talking to a real person in tech support is WONDERFUL!
But there are still a few issues we have come across. One is that it only works properly on FireFox, and is the only program I use that actually works on that browser, so I have to have that on all the time just for Kickserv.
Next is that when there is an error, there is no clear explanation as to what the error is. The program seems to tell me that there is an error, but that's it. I literally worked for about a month with tech support because I could not sync any new customers between Kickserv and Quick Books. This made end of the year very frustrating. When it finally started working, I still don't know what was actually the problem.
The last issue I have, is that I can't make the phone/tablet app user friendly for my techs in the field. I need them to be able to adjust more things, change times, add/reschedule jobs etc, and they can't do it. I was hoping this would help so they didn't forget to tell me what needed to be done, but they can't do it from their tablet.

Recommendations to other buyers: I pretty much did in the first part. Make it easier to identify any errors and how to solve them. And allow more things to be done from the phone/tablet app.

Needs to accommodate Canadian taxes

Nov 07, 2016

Curtis Brown

GlossWorks

Source: Capterra

5/5

Overall

4
/
5

Ease of Use

5
/
5

Features & Functionality

3
/
5

Customer Support

4
/
5

Value for Money

Comments: We were 98% about to sign up with Kickserv as our CRM and work flow system, but their software does not allow functionality for Canadian taxes (GST and PST). I contacted Kickserv about this, but they were not able to offer that functionality at the time, nor offer a suitable work-around, so we had to go with another provider, which is actually based in Canada.

This product is amazing! One of a kind!

Sep 16, 2016

Kortny Lancaster

Sprinkler Repairman

Toughguys Lawncare

Consumer Services

Used the software for: Less than 6 months

Source: Software Advice

5/5

Overall

4
/
5

Ease of Use

5
/
5

Features & Functionality

Likelihood to Recommend:Not LikelyExtremely Likely

Pros: What I like most about the software is that it helps the company stay on the same page of what needs to be done. Being part of a lawn care company, there are vehicles and people all over the city and it helps to stay organized and be able to know what another person is doing. It really helps the secretaries also be able to schedule and keep everything organized and be able to add special notes to jobs so technicians know what exactly needs to be done if the customer isn't present at the job site.

Cons: Sometimes the product and the different features can be confusing to manipulate. Such as pricing features. It's something that is somewhat difficult to do but all in all the product is nice to use and pretty reliable.

Recommendations to other buyers: Remember that products aren't perfect and to put down the truth about what you like about this product and what you don't like. I am only a technician that goes to the job sites and use it limited time but people like secretaries who are on it all day give all the comments and suggestions you have to make this product better.

Decent software for fantastic price

Sep 07, 2016

Brent Burton

COO

Tough Guys Lawn Care

Consumer Services

Used the software for: 1-2 years

Source: Software Advice

4/5

Overall

3
/
5

Ease of Use

3.5
/
5

Features & Functionality

2
/
5

Customer Support

5
/
5

Value for Money

Likelihood to Recommend:Not LikelyExtremely Likely

Pros: The price for this product is outstanding! For a similar product, you typically will pay 5x the price.

Cons: There are limiting aspects to this software with remote chances of changing according to customer service (due to the base coding). Reoccurring event/visits struggle when you wish to bill throughout various "job". One job = one bill in Kickserv, rather than having multiple billing periods for various reoccurring event/visits during the one job.

Recommendations to other buyers: Ensure billing matches your needs and that jobs don't fall between the cracks (when a technician doesn't mark their job complete).

Easy and very hlpful.

Apr 26, 2016

Paul Slater

Owner

Furniture Medic by Slater

Source: Capterra

5/5

Overall

5
/
5

Ease of Use

5
/
5

Customer Support

Comments: Helped keep customers and information clear and organized. Lets me focus and priorities customers. Support staff always available and knowledgeable. Been a great step up for our business. Thanks again

Amazing company to work with

Apr 05, 2016

Natalie Malmberg

Co-Owner

Omaha Security Systems

Source: Capterra

5/5

Overall

5
/
5

Ease of Use

5
/
5

Customer Support

Comments: This program is wonderful! It has plenty of options to allow a simple way to keep up with scheduling, and tracking jobs, costs and employees, and many other things. It also has a tech support team that you can message directly from the sight, and they respond very quickly. Our company has used a few programs, and this is by far the best. I love being able to get in contact with a real person when I have a question, and they freely give out their phone number and are willing to call. I just have so many great things to say about this!

Excellent, agile field management software

Mar 22, 2016

Kyle Tuft

COO

Big Boy Movers, LLC

Source: Capterra

5/5

Overall

5
/
5

Ease of Use

5
/
5

Customer Support

Comments: We've used Kickserv for about a year now, and are pleased with our experience. We run moving and relocation company, and have a lot of part-time workers. Our business model requires a lot from the software, and we've had to get creative to make some features fit for us, but all in all we've not found a better solution for a better price.

Some of the aspects that we appreciate include:

- Resource view - allows you to see all of your workers at a glance. This is our most crucial page, and it does what it needs to very, very well.
- API interaction allows us to push/pull information from management dashboards that are integrated with other business intelligence data streams.
- Everything is right at your fingertips - easily access jobs, estimates, customers, reports, marketing via the left-hand column. Need to search through it all? You can do that too. Very fast and easy to navigate.
- Full functionality on any device! I can manage my teams from even my phone's browser, anywhere. I can be on a call, processing a credit card, and logging charges and time-tracking all at once - on my mobile device, no less.
-Very customizeable. Change your marketing, your invoices, your estimates, your emails, user permissions, job fields, etc. etc. etc.
- Help is right there in the bottom corner of the screen, with an estimate of when someone will get back to you. I can't say enough about how professional everyone I've spoken with has been, and how personal the customer service is.

Some things we hope will continue to improve:

- The mobile app in our experience has not been as good as the web page - but you can just use the web version.
- Your workflow experience differs depending on where you start to enter your data, which is slightly confusing. Still, the process is flexible enough to allow you to schedule jobs however you prefer.
- It would be great if Kickserv had a JIRA-type bug tracker that allowed us to submit tickets and see their status, as well as provide attachments, updates and feedback.
- Interaction with third-party software, like Quickbooks or Google Calendar, could be improved.

With stellar customer service, and an ever growing feature list, give Kickserv a shot. Overall, its been a solid choice for managing teams in the field, with plenty of flexibility - even for us.

For dispatching it is very good.

Mar 22, 2016

Pandora Michaels

Customer Service Specialist

Paul The Plumber

Source: Capterra

3/5

Overall

4
/
5

Ease of Use

5
/
5

Customer Support

Comments: I have found it has many more steps than it originally did. Once learning its above average.
Although there are multiple ways to schedule a call to be dispatched I find it lengthy. None the less not difficult.
Customer service is a stand out!

Efficiency at it's best

Mar 22, 2016

Lilly Unger

Office admin

Colorado Plumbing and Gas Lines

Source: Capterra

5/5

Overall

5
/
5

Ease of Use

5
/
5

Customer Support

Comments: So thankful for Kickserv. This tool makes it so I'm not chained to the office all day and helps me make the schedule clear to my team!

Awesome Customer Service and Tech Support!

Mar 22, 2016

Lori Forte

Office Manager/Bookkeeper

Fort Hill LLC

Source: Capterra

5/5

Overall

5
/
5

Ease of Use

5
/
5

Customer Support

Comments: I have been searching for a Field service software for at least a month. We are a small service based company using paper work orders that get signed out in the field and then are used for invoice creation when they make it to the office - we have paper everywhere! I needed to be able to sync with QuickBooks desktop, not spend a ton of money, and get rid of paper, Kickserv fit the bill. Their customer support is awesome! My emails get responses even at 12:30 in the morning. I just can't say enough about the great customer service. Their tech support has just been awesome, and their price point is great compared to other software I have investigated.

Regret Paying for the Full Year

Mar 18, 2016

Kiran Bhinder

Owner

Got It Maid

Source: Capterra

1/5

Overall

3
/
5

Ease of Use

1
/
5

Customer Support

Comments: We hoped this software would be relieve the stress of scheduling for our business. However, it has been the exact opposite. Initially when trying to sell us the product, we were told the features that we needed were already functioning or in the pipeline. We were told that there would be a follow up with that timeline. After I PAID $1,*** , that never happened. In fact, I was later told that a timeline was hard to provide as software development of certain things take time beacause of bugs. Which makes sense, however why not be HONEST when you were selling me on the program?

Secondly, support sucks. We have tried to talk to someone. None of the people we have talked to seem happy to help and act as if we are burdening them. In the last two days, we have left two messages and have not received a call back. When I messaged Josh Anderson asking him when we should expect a call. His reply was:

"I am sorry, I don't see a voicemail or message in the queue.
Did you log in to Kickserv and click the bottom right icon and send support a chat?"

If I wanted to chat, I already would have.

Some other cons:

Even in expanded view, when you click on an event on the calendar, it sometimes will move your appointment time for no reason.

The calendars don't line up (e.g. if you have given one tech 3 jobs), you have to search through the calendar to find out whos assigned to what.

When you click on a job to start time or stop time, it doesnt show the "PLAY" or "JOB COMPLETE" sign until like 15 mins later. Totally throws us off as we have to call clients to let them know team is on the way.

This is unacceptable. Biggest regret is paying for the whole year. Now I am stuck with a program that half works and have to deal with people that dont really seem to enjoy their job. BUMMER, however lesson learned. I would highly recommend trying this program first when before committing to any period of time longer than a month.

Vendor Response

by Kickserv
on March 25, 2016

Kiran, we appreciate your feedback and regret the mix-up in communication. We take pride in putting our customers first, and are constantly working on ways to improve our customer experience.
As you know by now, we responded to Brittany's call for support within 4 hours (after business hours on Thursday). Unfortunately, it seems you were not made aware of that response until late Friday.
We welcome phone conversations, but we highly encourage using our in-app help system to submit support questions/tickets, as it is generally quicker and easier to track. Once we were able to talk over the phone that Saturday, I hope we were able to resolve all of your questions and concerns. Thank you for your continued business!
Also, for anyone concerned about paying for a year of service up front, we do offer a monthly subscription. All our plans come with a free 14-day trial, complete with video tutorials. We even offer a 2-hour New User Boot-Camp with one-on-one instruction.

I feel like my business has been revolutionized since we began using Kickserv! Thank You!

Mar 17, 2016

Virginia Darragh

V Pres

Wire Wiz Electrician Services

Source: Capterra

5/5

Overall

4
/
5

Ease of Use

5
/
5

Customer Support

Comments: I now have made my business mobile due to Kickserv, and my electricians out in the field are invoicing and posting payments via their ipads, which are directly linked to our office! All my techs can now see their daily schedules on their own calendar with all the customers information, via their ipads, which eliminates so much paperwork that we once had to give them each morning. We can change their schedules from the office, and everything is instantly changed on the ipads. As an owner, I am thrilled to see how many actual jobs are won and lost, along with the detailed sales reports I can run which were not available through my current Quickbooks. I have seen my sales increase due to this changeover, and I actually enjoy working again!! Thank you Kickserv, and especially thank you to all the friendly tech support guys (mainly Alex and Pete!) who are there for us whenever we need them.

These Kickserv guys are great

Mar 02, 2016

Ben Smith

Owner

Marvel Sewer and Drain

Source: Capterra

5/5

Overall

5
/
5

Ease of Use

5
/
5

Customer Support

Comments: First off I am loving there product. So easy to use... it just flows. I had a great opportunity to meet a few of the Kickserv guys face to face at a trade show. They were so helpful and really wanted to know what I thought of kickserv. I fully believe in kickserv and tell everyone I know that runs a service business about these guys. hands down they are the front runner in the race.

everything a field service business could want

Mar 01, 2016

Reed Murray

CEO

Murray's Roofing and Siding, Inc.

Source: Capterra

5/5

Overall

5
/
5

Ease of Use

5
/
5

Customer Support

Comments: I had searched high and low for a software to run my roofing company (around 15 employees, 3 field supervisors, 1+million a year) I have spent over 3 years, $10,000 on setup fees, and monthly fees up to $500/month and none of them come close to this software.

To run my entire operation it costs under $100/month and that even includes the quickbooks online license. not only does it work amazingly, it's super simple to use, and even my guys who are technically challenged picked it up right away. I went from my trial at 1am to in the field by 9am. literally that easy, and no hiccups so far.

CONS - I didn't find this software years earlier.

Great Start!

Feb 24, 2016

Ted May

Business Operations Analyst

BCalm Services

Source: Capterra

4/5

Overall

4
/
5

Ease of Use

5
/
5

Customer Support

Comments: We're a Glass and Mirror Shop that is upgrading from the traditional paper and pencil method of doing business. We found the program forced us to become more organized and helped us identify inefficiencies in our system that would not have been exposed with the software. We eagerly look forward to the improvements to the platform. It would greatly enhance the experience to be able to track employees in real-time, but hopefully they already working on it.

Exactly what I had in mind when I was reviewing software for my business.

Feb 16, 2016

Jon Rutherford

President/Owner

Texas Windows

Source: Capterra

5/5

Overall

5
/
5

Ease of Use

5
/
5

Customer Support

Comments: I absolutely love this software and recommend it to business owners all the time. I love the fact that it is very user friendly and customizable to fit my business. I am always very impressed with your customer service team that always goes out of their way to assist you with any questions and willing to take suggestions from end users to make the software even better. I'm a huge fan of Kickserv. Keep up the great work.

Quick Solution oriented Customer Support

Feb 16, 2016

Ralph Freeman

Sales Manager

Smooth Move

Source: Capterra

5/5

Overall

5
/
5

Ease of Use

5
/
5

Customer Support

Comments: Hats off to the Kickserv customer support team! Excellent response time to issues and the solution. Its been that way for the five years I've been using their software

Absolutely amazing!!!

Feb 15, 2016

Misheck Mupachike

DIRECTOR

I&M GAMBA REMOVALS

Source: Capterra

5/5

Overall

5
/
5

Ease of Use

5
/
5

Customer Support

Comments: Easy to use but but powerful. Covers all areas of our business operations. We were using spreadsheets and separate processes but Kickserv puts all these into one for an affordable cost. Saving us loads of time and money. I would definitely recommend this to any business looking to automate most part of their operations. We are a removals business based in the United Kingdom and Kickserv work just fine for us. Thanks to Josh Anderson who guided us through signing up and implementation without a rush or pushy sales tactics.