Shipping from United States

Processing time

Estimated shipping times

I'll do my best to meet these shipping estimates, but can't guarantee them. Actual delivery time will depend on the shipping method you choose.

Customs and import taxes

Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.

Payment Options

Secure options

Accepts Etsy gift cards

Returns & Exchanges

I gladly accept returns, exchanges, and cancellations

Just contact me within: 30 days of delivery

Ship items back to me within: 45 days of delivery

Request a cancellation within: 2 days of purchase

But please contact me if you have any problems with your order.

Conditions of return

Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.

Questions about your order?

Please contact me if you have any problems with your order.

Privacy policy

I will only use your shipping and billing address, and contact information

To communicate with you about your order

To fulfill your order

For legal reasons (like paying taxes)

Frequently Asked Questions

Gift wrapping and packaging

All orders arrive in a small cotton filled gift box. I'll include a gift tag if you choose 'gift item' during checkout and have the option to upgrade to full gift wrapping as well which includes tissue paper, ribbon, engraved gift tag and personalized note. Orders with multiple items will be packaged together in 1 gift box. I will use separate gift boxes upon request or for identical items.

Invoices with prices are never included and gift notes can always be added. Please include these in the notes at checkout with your order.

Custom and personalized orders

All of my items are made by hand once ordered. Most items can be changed/altered/personalized to some extent. A majority of items can just be added to your cart and you add a note in the 'notes to GlassPoppies' section during checkout specifying color, wording, gift notes, etc.

Discounts

I offer tier pricing on identical items. Items themselves need to be the same but personalization can be different to qualify for the discount.

International Shipping

Yes! I currently only ship to Canada. Please be aware there may be a customs fee or a tax you'll incur upon importing goods. You, the buyer are responsible for paying this and any other costs your country charges.