Guest's review of Booking.com - www.booking.com

Reserved a Hampton Inn room through Booking.com. It was necessary to drop one day off of reservation. This was confirmed by Booking.com. When I returned home after the trip, Hampton Inn had left a message that I was a "no show" and would be charged for the night. There was no mention of this at check-in. I have now spent two weeks trying to sort out the charges to my credit card. Hampton says the charges are handled by Booking.com, and Booking.com can't seem to get it right. It has been about the worst experience I have had in traveling for either business or leisure. This was my first experience with Booking.com and I can guarantee it will be the last.

Booking.comteam's Comment

Written on: 27/07/2013

Hello,

I'm sorry to hear about this. Booking.com never charges the guest. All payment is taken by the hotel. I would like to look into this situation further. Can you please please post your booking number so that I can assist you?