Vancouver Refund Policy

SATISFACTION GUARANTEE

Here at Raindance we stand by our courses. Our tutors are all industry professionals who bring real-world experience to the table to help give you the edge. That being said, if you’re not satisfied, neither are we. If you’re not completely, 100% satisfied with the course you’re attending, and you notify us before the class is 50% over the first day, we’ll give you your money back.

ADMINISTRATION FEE

We work hard to deliver you the best experience possible. We understand that unavoidable issues come up for everyone, but there’s a cost that we pay to vendors processing transactions plus the administration time we spend. As such, there is a 5% (minimum $5.00) admin fee on all refunds.

CANCELLATION

Did you register for a weekend workshop, then suddenly realized it’s on the same day as your cousin’s wedding? No sweat! You can cancel with a full refund at least 10 DAYS before the course starts. Refunds requests should be submitted to courses@raindancecanada.com. After that period, you can receive a course transfer credit, valid up to 6 months from date of purchase.

COURSE TRANSFER CREDIT

Okay, so you’re not feeling so hot the night before the course and you don’t think you’ll be able to make it. No worries- Raindance courses repeat at regular intervals. Email us at courses@raindancecanada.com WITHIN 12 HOURS of the course start time and we’ll put you on the list for the next one. If the course you can’t make is one we won’t be putting on again, you can choose any course of equal or lesser value to take instead. Valid for up to 6 months from date of purchase.

***Courses can only be transferred once.***

PLEASE NOTE:

All our tutors are industry professionals who work full time making films- these guys are hard to schedule, and occasionally we’ll need to move course dates. Please keep this in mind when making your course selections.