What Customers Value About the ELRUS Experience

What do customers value the most from their experience with ELRUS? That’s a question that ELRUS management have been curious about, so they hired Client Insight Inc. to interview their customers and find out what they value.

The top 5 reasons customers value ELRUS from highest to lowest:

Below are ELRUS’ customer reviews from 2018 to 2012:

“What I value about ELRUS is the relationships. Jared and the other sales guys are great to work with. Something else I value about ELRUS is that I live in a small town between Prince Albert and Saskatoon, and I can get to ELRUS fairly quickly if I need to get parts. Sometimes we order parts in the morning and they arrive in the afternoon.”

Kevin P, Snake Lake Construction, Prince Albert, SK Oct/18

“What I value about ELRUS is their staff’s knowledge, and their ability to give us the knowledge. For example, when we’ve been running our equipment wrong, giving us tips and helping us out. A lot of the equipment we have here at Husky is one time equipment so we don’t have the knowledge internally about it.”

Todd M, Husky Oil Operations Limited, Leduc, AB Oct/18

“What I value the most was getting the order correct and the knowledge of the ELRUS staff. I chose ELRUS because of the availability and price.”

Rick W, Rrox Aggregates Ltd, Sherwood Park, AB Oct/18

“I always use ELRUS to service the ELRUS equipment. It just makes sense to do that. I value the timely manner that they get work done. They are very good about jumping to it for us when we need something.”

Jay D, Dufferin Aggregate-Mill Creek, Mill Creek, ON Sep/18

“What I value the most with ELRUS is their people. The ones I have met so far have always been friendly, supportive and helpful. Getting their help on the phone is important.”

Mike S, Iron Ore Company of Canada, Labrador City, NL Sep/18

“I value the quality of the parts at ELRUS. ELRUS has higher standards than the parts places around here. ELRUS has the quality and the know how. They cost more money but you get what you pay for.”

Slade G, Van-Isle Aggregate, Nanaimo, BC Sep/18

“The tower leaked water when it rained and it leaked into the control van. Brent with ELRUS came out to do a repair to a seal where the leak was. What I value the most from this experience was working with Curt at ELRUS, who I dealt with for this purchase. He made everything simple.”

Scott T, Fann Contracting, Prescott, AZ Aug/18

“I choose ELRUS because of their customer service, the relationship and trust factor I have with them. What I value the most with ELRUS is their integrity.”

Vince F, Lafarge Canada, Fonthill, ON Aug/18

“I bought parts from ELRUS because Dawson has come and shown them to us here. He has good solutions. I value just being able to show him what we are dealing with and then he can see what we need. What I value the most is the good friendly service. I have dealt with Mike quite a bit too over the years, and there is always service with a smile.”

Geoff W, Coast Aggregates Ltd, Squamish, BC Aug/18

“The longevity and durability of the conveyors has me choose ELRUS. It all starts with customer service. If that isn’t there, then you don’t care about what you are purchasing. It is a cut throat industry. We have used ELRUS products for many years. We have an awesome relationship with ELRUS. If I have an issue, it is dealt with. They give me an answer right away. In this day and age, customer service is so important. ELRUS definitely tries hard. Their people put in 100% effort.”

Joe P, APS Aggregate Services Inc, Kitchener, ON Aug/18

“I like the ELRUS equipment. I appreciate the fact that they are family owned, not a multinational. ELRUS equipment is made in Canada. Overall we’ve had good experiences with ELRUS over the years. The main reason we buy ELRUS is the long term relationship we’ve had with them. That was the biggest determining factor.”

Lloyd G, Butler Bros Supplies Ltd, Duncan, BC Aug/18

“We’ve known about ELRUS in the industry, by reputation. We decided to try a different line of parts than what we getting before. We did get better quality parts from ELRUS, and for us the service is also very valuable. Better parts means better wear and tear for our equipment and less down time.”

Shane B, Wheeler Rock Products, Wapato, WA Aug/18

“ELRUS has treated me well over the years. I value the reliable equipment, and the people are great, they treat me well and we have a good relationship. And in terms of pricing, we used to buy belts from other sources, but then we checked out ELRUS and they are actually cheaper with ELRUS.”

Lyle W, Venture Construction Inc, Martensville, SK Jun/18

“What I value is that ELRUS gets a good job done for a fair price. If the work varies from their original quote, they call and ask us about it. And if something isn’t right, they will come back and make it right. I have been dealing with ELRUS for 10 years in Alberta, and in Ontario since the late eighties, so I know how consistent they are. We just bought a jaw screen and a tower van from ELRUS.”

Gary G, Aecon Transportation West Ltd, Calgary, AB Jun/18

“I value the relationship with ELRUS as a whole as a company, and with George and the sales guys too. We have their products that they sell and they are really knowledgeable. They provide good parts and good service.”

John T, T & T Sand & Gravel, Devon, AB Jun/18

“I value the expertise of the guys at ELRUS. They saw what I needed, and they build what I needed custom for me to fit onto my feeder pan.”

Reggie K, Miles Sand & Gravel Company, Lacey, WA Jun/18

“What I value the most from ELRUS is their expertise. It’s very beneficial having access to equipment experts like the staff at ELRUS.”

Phil H, Granite Construction, Salt Lake City, UT Jun/18

“What I value the most about ELRUS is Colin, their Outside Sales Rep. I’ve only been in rock crushing for a year and he has been helping me understand the industry.”

Stan W, Deschutes Aggregate & Recycle, Olympia, WA Jun/18

“Kurt at ELRUS lives in Listowel and brings me parts all the time. ELRUS shipping is a 6/5!”

Rob F, Farrish Crushing Inc, Listowel, ON May/18

“I value the ELRUS product quality, also the quality of the parts. The equipment does what they say it does. ”

Ken Fairbrother, Hopkins Constr. (Lacombe) Ltd, Lacombe, AB May/18

“What I value the most from ELRUS is the ease of dealing with them and the confidence I have in their people. They know and understand what I am asking for.”

Chris N, Mixcor Aggregates Inc, Leduc, AB May/18

“The quality of the product is what I value the most with ELRUS.”

Kent P, Greenwood Asphalt Products, Pembroke, ON May/18

“I value ELRUS getting me the right parts, with very little information from me sometimes.”

Charlie H, RD Mac Inc, La Grande, OR May/18

“ELRUS has what we need for parts, they have good service and good delivery too.”

Clare C, C.R. Chittick Construction Ltd, Ilderton, ON May/18

“What I value the most from ELRUS is the friendships with the staff. They are good guys there. We do a lot of talking to other companies, and the word spreads when you get the great service that I get from ELRUS. I talk to other guys over a beer, and the number one thing we all talk about is if we get parts quickly. I always tell them about how good ELRUS is for that.”

Morley L, Swayze Concrete Ltd, Weyburn, SK Apr/18

“I value the service the most from ELRUS which is always good and reliable. For example, I was looking at another ELRUS piece of equipment so I called the ELRUS salesperson. It was at an auction and he didn’t have to answer those questions but he wanted to help me out.”

Kent N, Valley Rock Construction, Birtle, MB Apr/18

“What I value the most from my experience with ELRUS is getting the parts I need correct the first time and dealing with Kevin. I think Colin and Jim are good as well.”

Rex P, Peterson Rock Inc, Chehalis, WA Apr/18

“We have some ELRUS equipment and it is good equipment. What I value the most is Ron’s knowledge at ELRUS. He really knows a lot.”

Travis A, Nuway Crushing Ltd, Whitehorse, YT Apr/18

“I value the service, the friendliness and helpfulness of the people at ELRUS.”

Beverly T, Fraser Pacific Enterprises Inc, Abbotsford, BC Apr/18

“What I value the most is the quick service from ELRUS and their people. They can be depended upon. I get along really well with Thor and James.”

Levi W, Elite Crushing, Morden, MB Apr/18

“What I value the most from ELRUS is the friendships. I have become friends with the people at ELRUS. I also value how they are helping us keep our business going.”

Lorne S, L & G Crushing, Raymore, SK Mar/18

“Kevin and other staff at ELRUS always are quick to answer and get me any information I need. The customer service that Kevin gives me is what I value the most. He is just really helpful all round.”

Levie D, Glacier Northwest DBA, Seattle, WA Mar/18

“What I value the most about ELRUS is their service. I can get prompt help and good deals.”

Ron H, Holdeman & Sons Inc, Buhl, ID Mar/18

“The service from ELRUS is the best, maybe the best in the industry.”

Grant M, K. McIntosh And Sons, Outlook, SK Mar/18

“What I value the most with ELRUS is their staff’s willingness to help you out. It is local and you get good service and parts availability.”

Cam C, Dale Croswell Construction Co, Thorhild, AB Mar/18

“My ability to call in and talk to someone who knows what they are talking about is what I value about ELRUS. And I value that I have access to parts and service in a very timely manner.”

Dean B, Associated Aggregates Inc, Falun, AB Mar/18

“The communication with the ELRUS people is what I value, especially if you run into an issue. Right now, we are in rebuild mode. We went to their competition and got prices. We went to ELRUS and got prices, and we bought all the parts from ELRUS because the prices were better. ELRUS supplies us with 90% of the parts we buy.”

Tom S, Eagle Rock Construction Ltd, Kamloops, BC Feb/18

“What I value the most from ELRUS is their parts supply and their pricing.”

Jordan F, McLeod Valley Sand & Gravel, Edson, AB Feb/18

“The quality of the ELRUS equipment and their service is what I value the most. Their people are great to work with.”

Warren D, Steep Rock Ltd, Medicine Hat, AB Feb/18

“I value the knowledge and helpful attitude of the ELRUS staff. We have ELRUS equipment and they are brand new crushers purchased in 2011 and 2012. We wanted to get them checked out before we set them up for this mine.”

Mike R, Formation Capital Corporation, Salmon, ID Feb/18

“The experience of the ELRUS staff is what I value the most. If they have a new guy, they will pair him up with someone that has experience. If they don’t know something, they know where to go to ask. They even flew a guy out of Calgary to do a job for us.”

Lloyd G, Butler Bros Supplies Ltd, Duncan, BC Feb/18

“What I value the most from ELRUS is that they are willing to make things right. If something goes wrong, or they send the wrong part, they don’t hesitate to make it right. And quickly too.”

Jody B, Lafarge-Central Agg, Abbotsford, BC Feb/18

“What I value the most about ELRUS is the relationships with their staff. And when I ask for a quote, it is as honest as it can be. They put forth a great effort to match or better other quotes that I get. What Kurt and Kyle do is they try to get me the best price possible that works for me and for them. And I respect that too. Other companies only look at their bottom line but ELRUS understands. For most of what we need, ELRUS does give us the best rate. Most of our parts we get from ELRUS. I also consider the service and shipping factors in the price of things, and ELRUS really shines there. Between Kurt and Kyle, they are doing an excellent job.”

Joe P, Aggregate Processing Services, Kitchener, ON Jan/18

“Their customer service is what I value the most about ELRUS. They are always helpful and friendly and they do all that they can to get us what we need. I enjoy dealing with them.”

Page C, Martin Marietta, Colorado Springs, CO Jan/18

“What I value the most with ELRUS is that the equipment I have leased is very high quality. I hope I can buy an ELRUS crusher. I like the conveyors and the jaw, the cone, I really liked the tower too. I like the way things plug in real quick, and the fuel tank on the gen set. I don’t think you can buy a stronger crusher than ELRUS. I think ELRUS equipment is a whole lot stronger than the competition. I’m impressed with how much the ELRUS crusher puts out.”

Don S, Harold Sorensen Trucking, Toledo, WA Jan/18

“What I value the most from my experience with ELRUS is their honesty. Everything has been good with ELRUS. We’ve never had any issues with them.”

John M, Orca Sand & Gravel Ltd, Port McNeill, BC Jan/18

“What I value is ELRUS’ staff, how quickly they respond, and the quality of their equipment. Their reputation, support and service after sale, availability of their guys and the relationships we have with them is why we choose ELRUS.”

Gregor B, Westhills Aggregates Ltd, Penticton, BC Jan/18

“Good management there, and their people seem to really treat the little guy the same as they treat the big guy. We notice the difference with others. We order lots of parts from ELRUS and they have always been top notch in dealing with us. We bought half the crusher from ELRUS. We have their tower, jaw and cone, and we get parts and service from them. Their equipment has been really good for us.”

Dale S, Nemadar Ranch Ltd, High Prairie, AB Jan/18

“I think it is the combination that I value, of the equipment, the service, and dealing with the people at ELRUS, the way everything comes together.”

Troy M, River Valley Crushing, Barrhead, AB Dec/17

“What I appreciate with ELRUS is the commitment from them to give us great service, whether it was Mike or George, or Paul for parts. Their commitment to back their product is what I value the most.”

Chris T, Thompson Creek Metals Company Inc, Vancouver, BC Dec/17

“Using ELRUS equipment has increased our operational productivity. The old equipment was wearing out, and we had a lot of maintenance issues with it. So now with a new machine, we have no maintenance issues. The new Grizzly has eliminated our plug ups.”

Kevin M, Baymag Inc, Exshaw, AB Dec/17

“ELRUS employees are helpful and have a lot of technical knowledge.”

Brad W, Walker Sand & Gravel, Canon City, CO Dec/17

“What I value the most about ELRUS is that they stand behind their products and their parts.”

George S, Fish Creek Excavating Ltd, Calgary, AB Dec/17

“What I value the most is the years of service we have had since 1987, when I bought my first crushing plant from ELRUS. I know how well they have served us over the years.”

Paul S, West Central Contracting Ltd, Hinton, AB Dec/17

“ELRUS has a good product and I really like Ron, he is straight shooter. If they can have a good product, and deliver on it and not oversell it, then I’m happy.”

Mark O, Mill Creek Sand & Gravel, Redwater, AB Nov/17

“ELRUS has been around a long time. I value their knowledge of the crushing industry. They have good products and they are hooked up with all top notch equipment brands. Ron at ELRUS sold me the jaw that is double the size of my old one, so my production has probably gone up by 1/3 or 1/2.”

Albert L, Ruel Concrete, Peace River, AB Nov/17

“The people at ELRUS and their service is what I value. Even if their pricing is a little out, and I mention it, they will straighten it out. They get stuff for me in a timely manner. Even on short notice, they usually deal with it – all hands on deck and they get it for me. I am very impressed with the team in Winnipeg.”

Ron F, Sigfusson Northern, Lundar, MB Nov/17

“Kevin’s knowledge, and all the ELRUS tech’s knowledge is valuable to me. They know their own products really well and the ones they represent, in the way a dealer should.”

Aaron S, Heritage Rock & Services, Delta Junction, AK Nov/17

“What I value the most about ELRUS is their staff. They are knowledgeable and willing to help.”

Mike S, CEMEX, Vancouver, WA Oct/17

“For sure it is Mike and Kris at ELRUS that I value the most.”

Andrew D, Painted Rock Aggregates & Contracting, Savona, BC Oct/17

“I value the training by ELRUS. When we bought the crusher, they brought me and my lead hand to Cambridge and gave us a course on the crusher which was great. We are up a good 10% in production, maybe even more since purchasing the crusher from ELRUS.”

Jeff C, R.W. Tomlinson Limited, Ottawa, ON Oct/17

“We value the dependability of the product. The crusher has operated as advertised. Personally, I appreciate Kevin. He has brought value to the relationship with us and ELRUS. He answers questions and helps us address concerns when he comes out here to see us.”

Sean H, Hawaiian Cement, Aiea HI Oct/17

“We’ve experienced 30% more productivity since purchasing the ELRUS equipment.”

Kenny W, Wood’s Crushing and Hauling Inc, Sandpoint, ID Oct/17

“Their technical support is what I value the most about ELRUS.”

Dan M, Interpaving Asphalt and Aggregate, Garson, ON Sep/17

“What I value the most from ELRUS is their technical know how and on time delivery with the products.”

Brad B, Concrete Nor’west, Anacortes, WA Sep/17

“We went from a totally different type of system and we did our homework before buying the ELRUS equipment. From what we were doing before, we have doubled our production. We had a smaller tracked plant before and now we have a much larger portable one.”

Wayne A, LTL Contracting Ltd, Shuniah, ON Sep/17

“What I value the most from the experience with ELRUS is that we got a machine that performed the way they promised it would. We were just calculating the a difference the ELRUS cone crusher has made in productivity recently and we are up about 10% in production.”

Andrew R, R.W. Tomlinson Limited, Ottawa, ON Sep/17

“With the new ELRUS equipment, we have increased our production by 25% and our downtime has really been almost nothing. We are doing a lot of work with that cone – it is doing the work of two cones.”

Brian W, Wood’s Crushing and Hauling Inc, Sandpoint, ID Sep/17

“I value the general knowledge in the company. ELRUS people know a lot about equipment and parts. And if the person I talk to doesn’t know, there is someone in the company they can call and get the information. That’s what I mean by getting the support that we need.”

Lloyd G, Butler Bros Supplies Ltd, Duncan, BC Aug/17

“I would say I value the knowledge that the ELRUS staff have. They know what we need. It doesn’t take much time to deal with them because of their knowledge.”

Marilyn J, Klondex Canada Ltd, Bissett, MB Aug/17

“The friendliness of ELRUS staff when I talk to them on the phone is what I value. They are very helpful when I ask questions. They have a lot of knowledge.”

Gilbert H, Germanic Mfg. Ltd, Rathwell, MB Aug/17

“What I value the most from ELRUS is their service and their knowledge. If anything needs to be repaired, they can do it.”

Brian M, McNabb Construction Ltd, Forestburg, AB Aug/17

“What I value the most from ELRUS is their service and the quality of their products. I have bought equipment from other companies and they were pieces of crap. ELRUS has quality products.”

Ryan M, Anchorage Sand & Gravel Co. Inc, Anchorage, AK Aug/17

“ELRUS provides good service, and their people are easy to work with.”

Robert F, B.R. Fulton Construction Ltd, Horton, ON Jul/17

“What I value about ELRUS is the fact that you can call them and ask them about the basics for repairing something. They will help you if you need it. We are a long ways away from them and we do almost all our own repairs. But they will give us help on the phone if we need it. The only times we need their help with repairs is if it is because of an electronics issue, or a hydraulic failure.”

Andy, Ray – Ann Transport Ltd, Powerview-Pine Falls, MB Jul/17

“The ELRUS personnel were extremely helpful.”

Hugh H, Cee-Jay Projects Ltd, Kelowna, BC Jul/17

“What I value the most with ELRUS is the overall service and the quality of their people.”

Russ M, Tawich Construction Inc, Wemindji, QC Jul/17

“Everything about the service and the quality of their equipment is what I value about ELRUS. It’s all good.”

Steven F, Paul Flasha Contracting, Whitecourt, AB Jul/17

“The quality of their products is what I value about ELRUS the most.”

Nick O, Nova Construction Ltd, Antigonish, NS Jul/17

“What I value the most with ELRUS is the ease of getting parts and how knowledgeable the ELRUS staff are.”

Jack V, County of St. Paul No. 19, St. Paul, AB Jun/17

“What I value the most from ELRUS is the quality of the product and I see it is going to be a real asset for me. Also, going forward the after sales service is going to be really important.”

Joey W, Werbicki Bros. Hauling Ltd, The Pas, MB Jun/17

“We haven’t had down time. Production levels have been exceeded. I am very satisfied with the ELRUS product. The model I have now is quite a bit bigger than the previous one so in that sense, it is to be expected that productivity has increased. I can’t really say a percentage but it is exceeding production levels and I’m really happy with it.”

Joey W, Werbicki Bros. Hauling Ltd, The Pas, MB Jun/17

“What I value the most from ELRUS is that you are dealing with honest people who don’t try to sell you something you don’t need. They are straightforward and knowledgeable. If they don’t think something will work well for you, they will tell you. They are really helpful.”

Paul A, West K Sand & Gravel Ltd, Castlegar, BC Jun/17

“The people at ELRUS are what I value most. The experience with the ELRUS staff has always been positive.”

Chris N, Mixcor Aggregates Inc, Leduc, AB Jun/17

“What I value the most from ELRUS is their competitiveness and the knowledge of their staff.”

Lee, C & B Stirling Enterprises, Grandview, MB Jun/17

“I value the service, just how quick and thorough ELRUS is to get us what we need. We are part of the mining industry, so when something goes wrong, we need parts and service immediately, as fast as possible. ELRUS has a way to find or make a part for us quickly. We can get the equipment cheaper but then we would have to order parts off shore, and that just doesn’t work in our industry.”

Ed K, Kode Contracting Ltd, Prince George, BC May/17

“I value the good quality products and good people to work with, and they build good equipment. I would buy another ELRUS piece of equipment when I need one.”

John Z, Otter Creek Resources Ltd, Sechelt, BC May/17

“We bought this cone originally a long time ago. Roly, the Founder of ELRUS, set us up with a spread in the 80s. We had the chassis and purchased a new cone. ELRUS bought it from us in June of last year. ELRUS modified it and we bought it back in December. Our relationship with ELRUS goes back 40 years. We’ve never had reason to go anywhere else.”

Terry M, Lawrence Meier Trucking Ltd, Dunmore, AB May/17

“What I value with ELRUS is their willingness to accommodate me by getting things for us quickly. They are very professional, and Mark went out of his way to get me a part I needed after hours.”

Jeremy W, Rrox Aggregates Ltd, Sherwood Park, AB May/17

“The staff at ELRUS are honest, and they have lots of experience. It means a lot when you can call a guy in the middle of the night. Brent will have an answer, he won’t leave you hanging. He has never failed to help me out.”

Art M, Pidherney’s Inc, Rocky Mountain House, AB May/17

“I would say ELRUS equipment has brought our productivity up by 50%. We value the personal relationships with the people at ELRUS. You can go in and sit down and talk to them on a one to one basis, ask questions and get ideas. We can’t really do that with any of our other suppliers. It’s not the same.”

Wayne R, Canada Building Materials, St. Mary’s, ON Apr/17

“I’m thinking because of this training by ELRUS, we have improved 50-100 tonnes per hour during operating hours. I’d have to go and check the numbers, but that’s what I am thinking it has been for us.”

Bevin, Iron Ore Company of Canada, Labrador City, NL May/17

“With ELRUS, every piece of equipment we have bought has arrived 2 weeks before the due date. And we have bought a lot of ELRUS equipment. We have three screens, a hopper and a cone. They’ve gotten all our business in the last 3 years and it’s because of the Saskatoon branch. I have never once gone there and they didn’t have the parts that I needed. They are a good bunch of guys.”

Grant M., K. McIntosh and Sons, Outlook, SK Apr/17

“What I value the most is the durability of the ELRUS machine.”

Mario T, Alvin Caldwell Sand and Gravel, New Liskeard, ON Apr/17

“I value the quality of the equipment and the parts. The gear boxes and bearings are well made.”

Rick B, Pioneer Construction Ltd, Copper Cliff, ON Apr/17

“ELRUS equipment works the way it is supposed to. It is dependable, lasts a long time, is user friendly and maintenance friendly. We have less down time which is very important. Their staff are definitely very helpful. I was on the phone with Kurt today in fact. They give us excellent support.”

Brent M, Canada Building Materials, St. Mary’s, ON Apr/17

“We bought a new cone from them 6 years ago, and that is a bearing cone or a bushing cone which I prefer. ELRUS is the best, so that’s why we order everything now from ELRUS.”

Derrick G, Zenith Paving Ltd. Brandon, MB Apr/17

“What I value the most is ELRUS’ ability and openness to work with us, and to get us what we need.”

David L, Carillion Canada Inc, Edmonton, AB Apr/17

“I like the ELRUS designs. The equipment is well built and well designed. ELRUS makes quality products.”

Ron M, Martin Bros. Crushing Ltd, Listowel, ON Apr/17

“Mike and Dawson at ELRUS are always so helpful. If I have a problem, Mike will come out here or have someone else come out – even if it is just consulting. The parts department I can call on the weekend and they will answer the phone. That’s pretty good service.”

Sven L, Fraser Valley Aggregates, Surrey, BC Mar/17

“I value ELRUS customer service. Customer experience is essential. The guys are easy to work with and knowledgeable, and I have asked pretty ridiculous questions and they answer those questions. If they don’t have the answers they get them. Pricing is next, and the quality of their equipment and parts.”

Joe P, Aggregate Processing Services, Kitchener, ON Mar/17

“We went from old garbage equipment that would do 900 tonnes a day to our shiny white current ELRUS plant which does 500 tonnes an hour. That specific cone plant doubled production from 220 per hour to 350 – 450 tonnes per hour. I value the product quality and the quality of the ELRUS sales people.”

John C, Flesherton Concrete, Flesherton, ON Mar/17

“Greg Y gets a 7 out of 5! He is excellent. I have a ton of ELRUS equipment. I just bought another screen deck from them.”

John C, Flesherton Concrete, Flesherton, ON Mar/17

“ELRUS has good service, the equipment is good and I like everybody there. Mike and Dawson both been very helpful and are really great to work with. Purchasing this second conveyor was 100% because of how good the first one has been for us. The equipment is reliable. The parts department I can call on the weekend and they will answer the phone. That’s pretty good service.”

Sven L, Fraser Valley Aggregates, Surrey, BC Mar/17

“ELRUS equipment is built for the province of Saskatchewan for the type of equipment we run and the type of material we crush. We crush river rock, and the different applications we have, ELRUS understands. Their service is good and they understand Saskatchewan contractors. The other outfits don’t. That’s the reason ELRUS has got the market in this province.”

Shawn M, Bernt Gilbertson Enterprises, Richards Landing, ON Mar/17

“The relationships are what I value at ELRUS. They help me out a lot and have a lot of knowledge. They answer questions over the phone and they are not afraid to share their knowledge.”

Jack V, County of St. Paul No. 19, St, Paul, AB Mar/17

“What I value the most about ELRUS is the parts and the people, but it is the service that really makes me happy. They get the right parts on time. My crusher is super old and not easy to get parts for. I am impressed how they have been able to get stuff, even out of the US for me quickly.”

Tyrell H, Jake-Jay Construction Ltd, Revelstoke, BC Mar/17

“We have definitely had more crushing time and less down time. I’d say it has been a 70% increase in productivity with the feeder screen plant from ELRUS.”

Kent N, Valley Rock Construction, Birtle, MB Mar/17

“I would say our productivity has increased by 40% with the ELRUS jaw crusher. We weren’t really crushing in the past, so our sorting process is a lot quicker now because we are putting it through the crusher.”

William B, Budget Environmental Disposal, Hamilton, ON Mar/17

“Parts availability is very important to us, and the good staff and prompt service at ELRUS is what we value.”

Merritt S, Wheatland Aggregates Ltd, Lafleche, SK Feb/17

“For us, down time is very costly so I appreciate the fact that you can depend upon ELRUS to do what they can as quick as they can.”

Gwen S, W.D. Smith Gravel Services, Grovedale, AB Feb/17

“I value the ability to have direct communication and also, ELRUS’ willingness to share their experience and knowledge. We are 500 miles north of Edmonton, and we would have been down a lot longer with that equipment if it wasn’t for ELRUS helping with the repair over the phone.”

John, Unity Sand and Gravel Ltd, La Crête, AB Feb/17

“This screen plant was what we needed. It’s been working fine for us.”

Sam G, Greenwood Aggregate Company, Amaranth, ON Jan/17

“I value the past relationship we have had with ELRUS.”

Donald, NCL Contractors LTD, Deer Lake, NL Jan/17

“The good service we get from John with ELRUS is valuable as well as the quality of parts, and the fact they carry some things that the competition doesn’t.”

Corey B, Brandes Gravel Pit, Sault Ste. Marie, ON Jan/17

“It was actually a plant that we bought from ELRUS. ELRUS did a good job. There have been some water savings.”

Ryan D, Walker Aggregates Inc, Severn Bridge, ON Dec/16

“The Equipment Sales Rep for ELRUS, Greg Y, has been great.”

Ryan D, Walker Aggregates Inc, Severn Bridge, ON Dec/16

“We just ordered a part that nobody else could get for us and ELRUS got it to us in two days!”

Gordon S, Clifford Sheaves Construction, Grand Bay West, NL Dec/16

“What I value most is that when I do phone Kris at ELRUS, he answers right away, he doesn’t put me on hold.”

Greg B, Vihar Construction Ltd, Smithers, BC Dec/16

“ELRUS equipment is better than what we had. It’s not wearing out, and maintenance is low. I value the professionalism of ELRUS.”

Glenn S, 644735 Ontario Ltd (Snow Bros), Erin, ON Nov/16

“I’ve been in this business for 20 years, and ELRUS’ equipment is heavier built, better built, and more thought through. When you’re buying equipment, it is better not to buy the cheaper one because it will cost you more over the long run with maintenance costs. ELRUS will run for years.”

Demetrius T, Geransky Brothers Construction, Martensville, SK Nov/16

“ELRUS knows my equipment and what I’m expecting of them. We have a good relationship. They will resolve the issues 99% of the time. They’re very good about that.”

Noel, Kode Contracting Ltd, Prince George, BC Nov/16

“ELRUS is the biggest crushing equipment company and they have the best quality.”

Doug F, Doug Folden Trucking Ltd, Melfort, SK Nov/16

“I value the personal touch and good availability of parts. ELRUS has been excellent to deal with over the years.”

Bill H, Holt Transport, Irma, AB Nov/16

“ELRUS equipment has increased our productivity. We have more uptime, less downtime and more tons at the end of the day. I’d say it has increased our tonnage by at least 10%. I value the learning we gain from ELRUS. There is always something new and improved coming along, and we like to have top of the line technology and leading edge equipment.”

Adam T, The Sarjeant Co. LTD, Barrie, ON Oct/16

“The ability to work with the people at ELRUS is what I value. They won’t give away my secrets to other companies. Knowing that gives me peace of mind.”

Zach R, R.F. Klein & Sons Ltd, Prince George, BC Oct/16

“I value the parts, the knowledge, the service and the availability of the parts at ELRUS. I told the owner of their competitor why I was unhappy with them because his staff let me down. I have no problem going to ELRUS for Sandvik parts. I even have approval from Sandvik headquarters to deal with ELRUS Ontario. I am going where the service and the availability is.”

Richard G, Tli Cho Landtran Transport Ltd, Yellowknife, NT Oct/16

“ELRUS makes good equipment.”

Brody, Grimshaw Gravel Sales, Grimshaw, AB Sep/16

“We bought the cone plant from ELRUS, and the computer on it is second to none in productivity. It gains you 15 years of knowledge because you can get it in specs. I run it mostly on automatic and I know you can get a little bit more production if you go out of automatic. But they have a really good system with that computer. ELRUS is sometimes a bit higher priced but the service we get is also second to none. Also, ELRUS equipment holds its value better because it’s made better.”

Grant M, K.McIntosh and Sons, Outlook, SK Sep/16

“We are a growing company. We now have four complete crushers, and almost all our equipment is ELRUS now. We were loyal to their competitor but since we started buying ELRUS equipment in 2013, I think we’ve spent over $2 million, and we’ve got more big purchases coming up. We’ve noticed a difference between ELRUS and their competitor. When ELRUS says they are going to do something, they have it done when they say so.”

Grant M, K.McIntosh and Sons, Outlook, SK Sep/16

“ELRUS is quick, knowledgeable, and they have provided us with excellent service. They have saved us from having down time, and that is really important to us.”

“We are migrating to more spec and technical work, and ELRUS has been very helpful to us with the most recent job. We are seeing a lot of opportunity on the horizon with the Dam project. There will be a lot of roads for that project. So lots of building and infrastructure projects are going to put a lot of people to work in BC.”

Russ Y, Pine River Holdings Ltd, Chetwynd, BC Sep/16

“ELRUS is quick, knowledgeable, and they have provided us with excellent service. They have saved us from having down time, and that is really important to us.”

“The new ELRUS equipment has definitely increased our productivity. I would say it has improved our crushing time by 20%. What I value the most about ELRUS is their service, and their knowledge and accessibility. I base a lot on quality of service because time is money in this industry. If you need repairs done, and they get done quickly, that means a lot.”

Paul S, West Central Contracting Ltd, Hinton, AB Aug/16

“What I value the most is the regional sales representative, Russ, who comes to see us. He comes by regularly and talks to us. That is ELRUS’ biggest strong point as far as I’m concerned. We are so far from a big city, and resources, so if someone comes to us with resources, it means a lot.”

Shane, Allen Rock Products, Cove, Utah Aug/16

“More than anything I value their knowledge. If I take some old part in there that no one has seen in twenty years, the guys at ELRUS have seen it before. They’ve seen a lot of parts in their time and they know their stuff.”

Rob, Kerridge Concrete Ltd, Calgary, AB Aug/16

“The ELRUS conveyor has vastly improved our productivity! Because we are a feedlot, and before the conveyor, we were working from 8:00-5:00 with three feed trucks. Now with the ELRUS conveyor, we can do the job from 8:00-3:00 with one truck. It has made a huge difference for us.”

Matt M, Buffalo Plains Cattle Company, Moose Jaw, SK Jul/16

“What I value the most is the fit and finishing of the plant. It is much better than the equipment we have bought from other companies. A lot of thought has been put into how parts can be replaced, and it is much easier for my staff to work on.”

Larry W, Westcan Bulk Transport Ltd, Edmonton, AB Jul/16

“Well I do deal with other suppliers but from my vantage point, ELRUS is the best. When we first started this plant, the boss bought cheaper equipment, and over the years we have replaced most of it with ELRUS. Now we are about 90% ELRUS because it lasts longer. ELRUS is way better quality equipment, way easier to work on and it’s more operator-friendly. It is easier to maintain and it’s built for the long run.”

Demetrius T, Geransky Brothers Construction, Martensville, SK Jul/16

“What I value most about ELRUS is that when you call, there is never a dead end. There is always someone there who can help you with a problem. There’s no head-scratching. There’s always someone who will have an idea about how to solve your problem, or who knows someone to call.”

Leon S, Westlake Paving & Agg. Ltd, Kelowna, BC Jul/16

“I think ELRUS is one of the best suppliers on the market. I value being able to get the ELRUS equipment fairly quickly.”

Trent S, Silver Eagle Excavation, Biggar, SK Jun/16

“I value knowing the parts are available, and the parts are good quality. And the people at ELRUS are good: Lloyd, Troy, and George in Calgary too. They are all good guys.”

Ken F, Hopkins Construction (Lacombe) Ltd, Lacombe, AB Jun/16

“Accessibility – ELRUS is in a good location. I value the quality workmanship done by Thor. Another thing is that ELRUS staff go out of their way to be friends.”

Ted P, Tedlon Services Ltd, Thompson, MB Jun/16

“I value that ELRUS is a family run company, they are personable and have good equipment. We have had good experiences with them over the years.”

Ryan B, Ken Beatty Construction, Erickson, MB Jun/16

“I value ELRUS’ communication, their service and their parts availability. Their parts inventory is the biggest thing. We can do most of the service work ourselves but without parts we are screwed. That is where ELRUS really shines. If Saskatoon doesn’t have the parts, Calgary or Edmonton will. It is only a day away in that case. Other companies can sell equipment but they cannot sell the parts.”

Lyle W, Venture Construction Inc, Martensville, SK May/16

“I think what I value most can best be described as good solid and honest business relationship. ELRUS is a good supplier and they are committed to the business and the relationships. They have also hired very well and have retained their people for a long time. I think their people are the most significant asset they have – they are committed and have a lot of experience.”

Rick K, Kode Contracting Ltd, Prince George, BC May/16

“The level of professionalism has been good. ELRUS has kept their word. There has been a steady continuity of service. Once we got the business relationship and terms setup, they have been consistent. That is valuable to us.”

Lakeram R, Rosebel Gold Mines N.V., Suriname, SA May/16

“We recently had some problems with some screens and the salesperson at ELRUS went above and beyond for us to make it right. Hats off to Mike, he is doing a great job of leading the Surrey group. He is establishing a foundation for them to grow. He is decisive and his staff have a clear direction on building relationships with customers.”

Colin Herbert, Mainland Sand & Gravel ULC, Surrey, BC May/16

“I value the equipment we purchased from ELRUS. It is a good unit, it is low maintenance. We have purchased the best. The Feeder Screen is a good quality machine. We actually flew down to Calgary to look at it while it was being built. We looked at all the equipment they were building and ours is not that big but we have had no problems with it.”

Clarence M, Community Government of Wekweeti, NT Apr/16

“ELRUS parts are good – they don’t cut corners. We are happy with their product and their service. It is the quality of product that we value the most.”

Lenny K, Eagle Rock Construction Ltd, Vernon, BC Apr/16

“ELRUS’ equipment has increased our productivity. Their equipment is easier to run and requires less maintenance. The relationship and the support from ELRUS is valuable.”

Lee W, Joe Kerr Limited, Wingham, ON Mar/16

“If we have any problems, ELRUS has come out and given us a hand. We have some new staff this year, so ELRUS is going to send out a Tech to help teach our new guys. It is better having ELRUS teach our new guys than our older staff doing it. We want them to learn it right.”

Larry Z, County of St. Paul No. 19, AB Mar/16

“We went from a three month rental to a six month rental and ELRUS was understanding and helpful to make it happen.”

Dave R, Priestly Demolition, King City, ON Feb/16

“ELRUS is professional and they delivered what they committed to. We have bought two big pieces in the last few years and it was what we expected. For the Control Tower, we have had no problems. After the bid we had to ask a lot of questions and Marshall answered them right away. We wanted delivery so they sent out a mechanic to address it and didn’t charge us for it. That was very helpful.”

Romeo T, City of Calgary, Feb/16

“As a purchaser, I really like the ELRUS sales staff. They are not pushy or arrogant, they are just regular guys. If I need something, Dawson is here. He returns my calls and I really get the impression that he values his customers. To me, that goes a long way.”

Rick O, Jack Cewe Ltd, Coquitlam, BC Feb/16

“I would agree that I purchased the best equipment on the market. In this situation, having sourced the Control Van from ELRUS, we got what we needed and we absolutely got what we wanted. I value the quality and features of the equipment from ELRUS. Regarding the Trailer, the tower is great. We were looking for the ability to upsize our capability. We wanted the ability to add more conveyors, so we needed more buttons and boxes to hook into. This ELRUS Control Van is great as it gives us the freedom to add more belts as our needs require.”

Frank S, City of Calgary, Feb/16

“The guys at ELRUS and the relationship with the employees is what we value. What I have noticed over their competitors is their training. We just bought a new Tower and ELRUS will work with us if our payment is a week late and we tell them about it. If you are honest with them, there is no issue. That is really helpful for a smaller operator like us.”

Darryl W, Blue Star Construction Ltd, Brandon, MB Jan/16

“It is the commitment to the customer that we value. ELRUS is committed to getting the parts to us in a timely manner and at a competitive price.”

Allan S, Russell Redi Mix Concrete, Russell, MB Jan/16

“I have dealt with ELRUS for 30 years and my father dealt with them 10 years before that. I was comfortable to show them what I needed and they obliged with the design I needed. ELRUS is a family owned operation and they are also a Canadian company. We buy local, then we buy North American. If enough of us do it, it will make a difference.”

Lloyd G, Butler Bros Supplies LTD, Duncan, BC Jan/16

“Yes, ELRUS’ equipment certainly has increased our productivity. We got a quote for getting material crushed and one company quoted between $800K and $1,000K. They would have to bring in equipment and leave it here for the summer. We ended up buying the equipment from ELRUS for $300K, it did the job and we still own the equipment. It is a great thing. Ron with ELRUS was very professional. In fact every time we asked Ron a question, he would get back to us. Initially, he would call by phone and if I wasn’t available, he would follow-up by email immediately. The equipment design Ron put together met our requirements.”

Judal D, Community Government of Gameti, Gameti, NT Jan/16

“ELRUS gives us exceptional service for the most part. Kurt does a good job on getting us parts – that means a lot to us. He can find the parts and if that means we have to drive, it is not a problem.”

Blaine B, Aggregate Processing Services, Kitchener, ON Dec/15

“Overall, we are very happy with ELRUS. Since Jared has taken over, it has been more ‘hands on’ and I have to say that I like that a lot. He is local, he has a strong knowledge and understanding and he seems to be able to get a lot done.”

R McIntosh, McIntosh Crushing & Aggregate, Montmartre, SK Dec/15

“ELRUS has been great – I only have good things to say about them. We had been dealing with them for 4 or 5 years previously. ELRUS is a company that comes back with solutions. If we are needing a part, they will take the parts off a new piece of equipment to keep us going. They are good to work with and they don’t nickle and dime us.”

Ross A, Buffalo Gravel Corp, Grande Prairie, AB Nov/15

“I value the working relationship and the equipment with ELRUS.”

Lenny G, Lafarge Canada Inc, Ft. McMurray, AB Nov/15

“So far, the service from ELRUS has been good. The fact that we were ‘opening the door’ to another manufacturer and group of guys to deal with was important. It just gives us another option and as a producer, that is a good thing.”

Denis O, Oldcastle Materials,
Grand Junction, CO Sep/15

“I value the communication from ELRUS, which has been good.”

Danny K, Oldcastle Materials,
Grand Junction, CO Sep/15

“It is the equipment and the people that I value. ELRUS builds equipment that is better and heavier than other manufacturers. The people that we work with in Edmonton are also very good.”

Cory P, Burnco Rock Products Ltd,
Edmonton, AB Aug/15

“I value that we have such a good working relationship with ELRUS. If I need something they are there for me – whether it is parts or equipment – they will get it. To me, that is valuable.”

Shayne E, Emshay Enterprises,
Moose Jaw, SK Aug/15

“We have had a good experience with ELRUS both on parts and equipment.”

Nick O, Nova Construction Ltd,
Antigonish, NS Aug/15

“I have an integrated operation and I can depend on ELRUS for help on complicated issues. My guys know how to take the equipment apart but we can always phone Brent or Jared about a bushing, a tolerance or an ARSI and they can walk us through it.”

Lyle W, Venture Construction Inc,
Martensville, SK July/15

“Most of ELRUS equipment is well built and from a parts perspective, James is right on the ball.”

Garland S, Birds Hill Gravel & Stone Ltd,
MB July/15

“ELRUS Aggregates’ staff are very good people and they are accommodating.”

Equipment Purchase Customer,
Madoc, ON July/15

“I value ELRUS’ pride in their work and their leadership. The ELRUS staff are generally there to help you.”

Art M, Pidherney’s Inc,
Rocky Mountain House, AB July/15

“I value the quality at ELRUS. Their pricing could be a bit better but I don’t mind paying more for good quality and good service.”

Brian L, Lafarge Canada,
Lethbridge, AB July/15

“ELRUS has been really good. They are very pleasant people to deal with.”

Les S, Kahkewistahaw Sand & Gravel,
Broadview, SK July/15

“I like the response from Marc and Paul at ELRUS. They are easy to get a hold of and I always sense that they care.”

J Hynes, Iron Ore Company of Canada,
Labrador City, NL June/15

“ELRUS has good staff and it is a nice feeling to know they are relatively close by if we need some help or support. I think the fact that it is one stop shopping and they are there to provide support says a lot.”

C Young, Robert E. Young Construction,
Selwyn, ON June/15

“I think that ELRUS has a nice package to offer as a whole. I think location has a lot to do it with it for us and the equipment they have. We have tended to be buying more equipment and parts from them recently and I think that has something to do with what the company is stocking.”

M Black, Tri-City Materials,
Petersburg, ON May/15

“ELRUS Aggregates’ honesty is what I value the most. Ron is enjoyable to do business with.”

M Banner, Rickard Excavation,
Fort McMurray, AB May/15

“ELRUS offers great support and good equipment. They put together a nice package for us. ELRUS is a company that is not full of BS. They are truthful and do not over claim their equipment’s product ability. In fact, they told me to pull back when my expectations became too optimistic and I appreciated that. Other suppliers will tell me that their machines can produce amazingly, but it doesn’t seem doable. The crushing industry has so many variables that impact production.”

D Fortner, BBE Hydro Constuctors LP,
Keeyask, MB Apr/15

“I value ELRUS’ parts availability as they will do a lot for us. They did what we asked and we were going within a day. That was good service. I think that we have at least 70% of his equipment from ELRUS – jaws, cones, screen decks, you name it. ELRUS equipment is easy to work with and on.”

C Fay, Potzus Ltd,
Yorkton,SK Mar/15

“I value the contribution of Jared at ELRUS because he knows his stuff. If we have a problem, he is here. It is good customer service.”

G McIntosh, K.McIntosh and Sons,
Outlook, SK Mar/15

“Elrus has good service and the quality of the equipment is good as well. It is well designed and rugged enough to take what we put it through.”

A Moncrief, Moncrief Construction,
Kenora, ON Jan/15

“The staff at ELRUS Aggregates is professional and that really says it all. When you buy something like this, that is where you go.”

D Bowen, DBC Contractors,
Airdrie, AB Jan/15

“I appreciate the productivity that I get from our MS612 Screen Deck. I can pump a lot of product through it and the screens are easy to change. I don’t need a small person on site to get in between the screens like I would on a 3 deck screen plant. What I value the most about ELRUS Aggregates is their customer service and equipment reliability.”

C Garopy, Lafarge Canada,
Saskatoon, SK Feb/15

“I am really happy with ELRUS Aggregates. Darren and his team have been really good.”

A Moncrief, Moncrief Construction,
Kenora, ON Jan/15

“The connection and the feeling that I am part of the team is what I value about ELRUS the most.”

R Hayden,
Winnipeg,MB Jan/15

“What I value the most about ELRUS Aggregates is their customer service and equipment reliability.”

C Miller, Lafarge Canada,
Saskatoon, SK Jan/15

“ELRUS Aggregates have been around a long time. I personally bought a screen deck from Roland – my experience is that ELRUS builds good equipment and they are good people to work with.”

K Anderson, Kinsella Transit Mix,
Kinsella, AB Dec/14

“Marshall from ELRUS also looks after us really well. He comes out and when I first started, he spent time with me to make sure our equipment was working efficiently.”

K Royko, Lafarge,
Carseland, AB Dec/14

“I value their experience and the strength of their people. Their staff are all very helpful. Their service approach, their professionalism and their responsiveness is good.”

E Lamb, Waterford Crushing,
Brantford, ON Dec/14

“I valued ELRUS service, knowledge and response time.”

O Hayes, Hayes Group,
Smith, AB. Nov/14

“It was the fact that ELRUS Aggregates met our needs.”

D Zardenic Yellowhead Aggregates,
Edmonton, AB Nov/14

“I think the ELRUS equipment is reliable and they have good people. I have dealt with Greg a lot. I value his knowledge and the ELRUS staff are there to help.”

J Garito, Porcupine Gold Mines,
South Porcupine, ON Oct/14

“It’s the relationships that I have with the ELRUS staff that I value the most.”

M Harder, Sundre Contracting,
Sundre, AB Oct/14

“I value the working relationship with ELRUS and their Service Techs. George and Kevin are really good.”

T McFaul, Inland Aggregates,
Calgary, AB Oct/14

“Just like I said, everyone from ELRUS Aggregates has been good to deal with. They have good people, their equipment is well built and it has increased our operational productivity.”

C Croswell, Dale Croswell Construction,
Thorhild, AB Oct/14

“I value the honesty, the product and the value of it. ELRUS Aggregates stands behind their equipment.”

D Urlacher, Urlacher & Sons Construct,
Neilburg, SK Aug/14

“ELRUS Aggregate’s product support is the best. We can call George or Travis or anyone in Calgary and get the help we need.”

J Bender, JMB Crushing,
Bonnyville, AB Aug/14

“ELRUS does business on terms that everyone can understand. They are straight shooters there is no bull shit. It’s a pleasure to do business with ELRUS.”

E Marshall, Earl Marshall Trucking,
Erskine, AB Aug/14

“The people at ELRUS Aggregates, dealing with Barry and Jared is good. They are good people to deal with.”

S Emmons, Emshay Enterprises,
Moose Jaw, SK Jul/14

“I would recommend ELRUS because of their knowledge and they have experienced staff.”

L Zazuluk, County of St Paul,
St Paul, AB Jul/14

“When I phone ELRUS Aggregate Systems, I get someone and the answers I need. They are good at coming out for service and their service is good.”

D Folden, Doug Folden Trucking,
Melfort, SK Jul/14

“”ELRUS provides good equipment, good service and experienced staff.”

M Croft, Flesherton Concrete,
Flesherton, ON Jul/14

“ELRUS is a reputable company and they do a good job of looking after their customers.”

B Ptolemy, Ptolemy Construction
Rosetown, SK Jul/14

“I would say prompt service. When we call they are pretty quick to get the price or the answer. Gino can be here pretty quick.”

R Breaks, Pitt River Quarries,
Pitt Meadows, BC May/14

“I value ELRUS’ customer service and their loyalty to us as customers. I value Ron’s rock solid approach in delivering on his promises. All their management are rock solid in that way, just as Roland was earlier on.”

J Mundy, Sand Recycling,
Edmonton, AB Apr/14

“I value the communication, honesty and the fact that we are dealing with real people at ELRUS Aggregates. For example, for parts we deal with Kurt. He is like one of us. If I call for parts, he is right there.”

B Samson, Aecon Mining,
Timmins, ON Apr/14

“It’s ELRUS service, good product and willingness to tell us things (inform and educate). One of their seasoned mechanics has taught me so much over the years.”

Pit Superintendent,
Manitoba, Apr/14

“ELRUS parts inventory and accessibility.”

P Seabrook, West Central Contracting,
Hinton, AB Jan/14

“They make a good system. Everything is easy. They have about the fastest setup you can get. It is good equipment.”

J Luckasavitch, J&P Leveque Brothers,
Bancroft, ON Jan/14

“I like being able to call them or go to the shop in a hurry, unannounced and get the parts I need. It is very convenient.”

C Charman, Holicim Inc, Butler Site,
ON, Jan/14

“It is simple, the guys know what they are talking about and are just down the road, they are all good guys.”

S. Wiseman, Gordon Wiseman Ltd
Woodstock, ON Nov/13

“My ongoing relationship with ELRUS. I can phone them whenever I have a problem. I have learned from them and now from Spencer. I like to be ‘hands on’.”

R McIntosh, McIntosh Crushing,
Montmartre, SK Oct/13

“Because of their ‘after sales’ service and they seem to have a good parts system. Very seldom have we been delayed by a lack of parts. ELRUS is pretty good on that.”

V Halls, Kode Contracting,
Prince George, BC Sep/13

“I value the quality of the equipment from ELRUS Aggregate Systems.”

C Botkin, C.D.Botkin Construction,
Regina, SK Sep/13

“ELRUS makes a good product and they stand behind it.”

R Ponomar, MP Crushing,
Coalhurst, AB Aug/13

“The customer service. I can pick up the phone and call anyone at ELRUS. George is only a phone call away.”

D Zardenic, Yellowhead Aggregates,
Edmonton, AB, Aug/13

“I value the Sales people, I like Barry, he is a real decent guy. ELRUS’ manufactured product is superior to their competitors. There is a good amount of after sales support for their.”

S. Wilson, GW Construction,
Buchanan, SK Aug/13

“ELRUS bends over backwards to get us the parts we need. I will call and they say, ‘we have an extra person in today, we will meet you at Portage’. That reduces our downtime.”

D Gilbert, Zenith Paving,
Brandon, AB. Aug/13

“I value the fit and finish of ELRUS equipment, as well as the service that comes with it. Their Service Techs are a definite asset. ELRUS has a lot of value add.”

C Pichota, Burnco Rock Products,
Edmonton, AB Aug/13

“Their equipment is very good. It is state of the art. They are local and the service is very good.”

D Kriangkum, Athabasca Minerals
Inc. Edmonton, AB Aug/13

“I value the relationship I have with Greg and Cecil. They are dependable and we can count on them. We trust them as the information they provide is valid.”

S. Elliot, Custom Concrete
(Northern), Timmins, ON Jul/13

“I value that ELRUS staff are courteous and very easy to deal with.”

Kevin, McNally Contractors,
Lethbridge, AB Jul/13

“ELRUS also provides really good service. The new branch in Saskatoon is huge for us. ELRUS listens and implements the changes.”

G. McIntosh, K McIntosh and Sons,
Outlook, SK May/13

“I value the equipment design and its reliability. It is well engineered.”

M Meloche, La Compagnie Meloche,
Kirkland, QC Mar/13

“I value the quality of equipment and ELRUS’ Parts staff will immediately help.”

S. Flasha, Paul Flasha Contracting,
Whitecourt, AB Feb/13

“I value the whole thing about ELRUS Aggregates. Their Parts people will help immediately and phone others to find a solution; it’s good support.”

S Flasha, Paul Flasha Contracting,
Whitecourt, AB Feb/13

“ELRUS staff are friendly and they return calls. They also have new ideas and inform how the ideas can help with production.”

Aggregate Producer,
Yorkton, SK Feb/13

“ELRUS Service Technicians can troubleshoot over the phone, they are an Alberta company and they can supply the after sales parts/service that we need to stay operational.”

Aggregate Crusher,
Fort McMurray, AB Feb/13

“Our ELRUS Salesman is pleasant to deal with and he’s prompt in getting back to me. The sales experience was positive. They delivered the wrong equipment but they were prompt to fix it. No one complained about it, they just got it done and made it right.”

Gideon, Masterloy Products,
Ottawa, ON Feb/13

“I value ELRUS’ dedication to the customer – that’s the nicest thing. They have a good knowledgeable support team. If they can’t come immediately, they explain it over the phone.”

B Dick, Brett’s Gravel & Crushing,
Ponoka, AB Feb/13

“When you ask a question you want it answered quickly; ELRUS have always returned my calls, helped me troubleshoot over the phone and helped me get back up running quickly.”

M Laplante, Miller Paving Northern,
New Liskeard, ON Jan/13

S Broda, Broda Construction Ltd,
Kamsack, SK Feb/13

“I value their service and the level of knowledge. They had a really good parts man – Lloyd – he was really good.”

M Harder, Sundre Contracting,
Sundre, AB Dec/12

“It is the equipment, it’s good product. ELRUS Aggregates’ lines of cones and conveyors are some of the best equipment around.”

L Strocher, River Valley Contractors,
Drayton Valley, AB Dec/12

“ELRUS is a personable company, down to earth and … easy to deal with it.”

G Sigfusson, Sigfusson Northern
Lundar, MB Nov/12

“I think what I value is that if I am interested in something an ELRUS Salesman is very quick to get me information. I would say that they are quite sensitive to a customer’s needs.”

M Hidber, Skeena Gravel Products,
Terrace, BC Dec/12

“The fact that the ELRUS staff are honest and upfront. ELRUS is very good to deal with. I have dealt with a lot of people in the last 44 years and ELRUS is a pleasure to deal with.”

B Bell, Aggregate Processing,
Kitchener, ON Dec/12

“They have inventory, if I need new equipment, they generally have it. It is the reason I bought the screen deck.”

J Malin, Sage Management Ltd,
Cardston, AB Nov/12

“We had a situation a number of years back where they got our plant going over the Xmas season. They did what was necessary to make it happen. I don’t worry about our relationship with ELRUS, it is good, we get the service we need. ELRUS is pretty damn good.”

L Wilson, Venture Construction Inc.
Martensville, SK Oct/12

“Our ELRUS Salesman provided a lot of information and answered all my questions. There has also been good post-sales support and having Cecil close by helps. He is a phone call away and can provide helpful information. It is all around good.”

C. Caldwell, Alvin Caldwell S & G Ltd.
New Liskeard, ON Oct/12

“I value ELRUS’ level of customer service both from a Sales and Aftermarket perspective.”

J Hutchison, San Gold Corp, Bissett,
MB Oct/12

“I value ELRUS’ Part availability, service support and the quality of equipment they manufacture. It is generally speaking very good.”

M Scott, Spring Creek Aggregates,
Terrace, BC Aug/12

“I value dealing with ELRUS because of the the product … their service and parts support.”

J Danford, Danford Construction
Madoc, ON Aug/12

“A lot less downtime for repairs. It is new equipment so there should be less downtime.”

C Alexander, Con Alexander
Trucking, Unity, SK Aug/12

“I value ELRUS’ level of customer service and the relationship we have with them.”

R Kovach, Kode Contracting,
Prince George, BC Jul/12

“The biggest thing is their experienced staff and they have the same people working with them for years (some 20 years). You can build relationships and they remember the trouble you had 5 years ago.”

“We have a good business relationship with ELRUS. That is most valuable to me.”

D Wiebe, Arjon Construction,
Calgary, AB Jul/12

“We value the fact that we do business on a personal level. Greg, Cecil and Steve are genuinely interested in our success and we feel that. They are on our team.”

D Day, William Day Construction,
Copper Cliff, ON May/12

“ELRUS stocks a phenomenal amount of parts in Calgary and throughout their system. They have knowledge of the parts they sell. It’s the parts, the availability and the technical support.”

H Derksen, Lonesome Prairie S&G,
Saskatoon, SK May/12

“The experience and ability to design/build equipment that aligns with our needs. It becomes more of a personal endeavor. You can sit and interact with their staff and determine the solution. They listen and take our needs seriously.”

T Meier, Lawrence Meier Trucking,
Medicine Hat, AB May/12

“We value their equipment. We have good production as a result of using it.”

H Pinske, Lafarge Canada,
Edmonton, AB Apr/12

“Good equipment. Greg is an excellent person … he has a great deal of knowledge and he’s always helpful. It is not complicated, ELRUS has the fundamentals down.”

S. Elliot, Custom Concrete
(Northern), Timmins, ON Apr/12

“I will have good resale value with ELRUS equipment. People in the crushing industry know their equipment is good.”

M. Pidherney, Pidherney’s Trucking Ltd,
Rocky Mtn House, AB Mar/12

“From my experience, Rolly’s focus was always about keeping people satisfied. He would work with you until you were satisfied with the product – my father started working with ELRUS and when you can get the next generation using them with a computer, amazing things happen. Working with ELRUS has been very good.”

D. Nelson, Lafarge Canada,
Saskatoon, SK Apr/12

“I value the quality of their machines and the reliability. We have minimal breakdowns and minimal maintenance, plus ELRUS equipment has a high resale value.”