Click & Collect

FREE

Collect within 2 hours or Next Day

Click & Collect Express (2hrs)Orders placed before 4pm will be available to collect in your selected store in 2hrs. We will notify you when your order is ready to collect. Orders placed after 4pm will be available to collect the next day. Please check your chosen stores opening times.

Click and Collect StandardOrders placed before 4pm will be available to collect in your chosen store the next day after 2pm. Orders placed on Saturday/Sunday will be available for collection on Tuesday after 2pm.Orders placed after 4pm will be ready to collect in 2 days. Orders placed on Friday after 4pm, Saturday/Sunday will be available for collection on Tuesday after 2pm. We will notify you when your order is ready for collection.

Return

We’re sure you’ll love your new perfume, but if you change your mind, or perhaps you have bought the wrong thing entirely by mistake, you’re more than welcome to return it to us.

For all returns, your item must be in its original condition, un-opened and unused.

Online Returns

Please bring your item in to store with your original proof of purchase. For online orders, this will be your order confirmation email. Items returned within 28 days will be refunded in full via the original payment method.

Collect+

To return your online order to us via Collect+ please click the following link: https://www.collectplus.co.uk/returns/new/theperfumeshopYou’ll need to enter your email address and your order reference number, and the returns label will be emailed to you to apply to your parcel. You MUST ensure you have the original outer packaging that your order came in before returning it, or your order may not reach us. You can then drop your parcel at your nearest drop off point free of charge. Don’t forget to ask for your proof of postage receipt!