I recently signed up for VDSL without talking to anyone. The website signup makes you check your address via an online tool before it will let you select a plan.

Is there something strange about your address that means the standard tool wont work maybe?

When you live your life on Twitter and Facebook, and are only friends with like minded people on Twitter and Facebook, you are not living in the real world. You are living in a narcissistic echo chamber.

My thoughts are my own and are in no way representative of my employer.

Thanks for the PM, just confirming that you are quite lucky, you can get UFB,ADSL and VDSL.

If you urgently need to get online I would recommend that you take up ADSL2 with us and then move to UFB (which can take a while to get installed, especially as you are in a Multi Dwelling Apartment / MDU)