The world’s first £12 billion ($20.2 billion) Internet of Things retailer? That’s the bold claim being made by European firms Dixons Retail and Carphone Warehouse as they announce a £3.7 billion merger that’s aimed at making the combined entity the enabler of the connected consumer world.

After a shocking start to the year, things can only get better for Morrisons now the supermarket chain has belatedly got digital religion, surely? Er, not when the guy in charge of digital decides it's time to leave.

At the online discount fashion retailer, a responsive redesign combined with a hefty dose of mobile acceleration technology has had a significant effect on mobile and tablet conversion rates, says IT director Graham Benson.

Research suggests that 55% of retailers investments have been driven by customers already expecting mature omni-channel capabilities and the need to play catch-up with their competitors. But how many of them can actually deliver?

Supermarket giant Morrisons can't do multi-channel as well as rivals. Now it's managed to lose the bank account details of 100,000 of your own staff in a massive data hack. It's not been the best of weeks.

Supermarket giant Morrisons has neglected to invest in IT and not made the move to multi-channel retail effectively. As such it's paid a high price and delivered a salutary lesson to retail firms around the globe. But is all lost?