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Beautiful hotel and great location - Brookstreet Hotel

Beautiful hotel and great location

I have had two experiences with this hotel, I stayed there during the summer but also more recently was booked to stay there and there was some confusion around the cancellation as I had booked it with expedia but had cancelled it through the hotel front desk. This resulted in my Visa still being charged, but once I explained to the hotel about the circumstances they were very gracious and refunded the amount. If staying in the summer there are great facilities at the hotel to enjoy without even leaving the property. Also great for business in KanataMore

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Stayed: July 2013, traveled with friends

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Ask ValyaR49 about Brookstreet Hotel

Thank ValyaR49

This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

Brookstreet, Public Relations Manager at Brookstreet Hotel, responded to this reviewResponded January 23, 2014

Dear ValyaRoberts49, Thank you for posting a review about your stay in the summer and your recent interaction with Brookstreet. We are delighted to hear that we were able to meet your expectations on both occasions, and hope to welcome you back sometime in the near future.

Report response as inappropriateThank you. We appreciate your input.

This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

My sister got married in August 2013 close by and the hotel was very accommodating with us, we stayed one night in a large room with a small kitchen and large bathroom (the bath tub was enormous) the view from the balcony overlooked the beautiful golf course. The hotel sent us some treats at night to thank us for choosing them.

I also stayed a night in a smaller room, beautiful just the same. The breakfast was AMAZING, so much to choose from, from sushi to salads and crème bruler. The only thing is that I wish they had clothing racks to lay out the bride’s dress and the bride’s maid dresses, but that’s the only thing I have to say that is somewhat inconvenient.

Loved it here!

Stayed: August 2013, traveled with family

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Ask Josee M about Brookstreet Hotel

Thank Josee M

This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

Brookstreet, Public Relations Manager at Brookstreet Hotel, responded to this reviewResponded January 24, 2014

Dear Josee M, We are delighted to hear that you enjoyed your two stays at Brookstreet and that you recall our extensive breakfast buffet offering being amazing. Our Events team confirmed that we typically do not receive clothing rack requests from our bridal parties. However, it is a very good idea that we will look into further. Again, thank you very much for your review. We hope to welcome you back in the near future.

Report response as inappropriateThank you. We appreciate your input.

This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

It was our second time to this hotel. The room is very confortable and clean. We had dinner at the restaurant: the food was excellent, and the cook used very fresh products which had to the quality. Then, the jazz band at the loundge was awesome (Florian Hoepfner).However, the wine menu (glass serving) is awful. The choices are bad. We tried 4 different wines and, each one was not well balance, or acidic, or just terribly bad. We were very surprised of that bad choice considering that this is a very good address. Does your sommelier also create the wine menu for glasses serving or only for the bottle) ? Do you need any suggestion for affordable wine to serve which could be good? - Italy (red) : Masi, Cannonau di Sardegna- France (red): Mouton Cadet...- Argentina (red): Erraruiz Cabernet Sauvignon- France (white) : most from Alsace, from Riesling, Pinot gris or Gewurztraminer

These example are commun, but at least we can't go wrong with these bottles. I will invite you to review your wine menu (glasses serving).Good luck !

Stayed: January 2014, traveled as a couple

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Ask Jude3540 about Brookstreet Hotel

Thank Jude3540

This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

Brookstreet, Public Relations Manager at Brookstreet Hotel, responded to this reviewResponded January 22, 2014

Dear Jude3540, Thank you very much for reviewing your recent stay at Brookstreet. We are delighted to hear that you enjoyed your guestroom, the live jazz and your dinner in Perspectives Restaurant. However, we are surprised about your feedback in regards to our wines. We have shared your suggestions with our sommelier and food & beverages manager, who will be reviewing our selection. Again, thank you for staying with us. We hope to be able to welcome you back in the near future.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

A little off the beaten path in a commercial area. The NHL players stay here on game nights, so if you're lucky you may get a photo op or autograph. Nice modern hotel, but rooms are small. A 2-bed room has a curved table and bench near the window, but there's no room for anything else. The rooms are actually shaped with strange angles, not squared. The bathroom was quite large, but what function does a window provide when it looks out at the beds? There is a shutter inside the window to block out the bed area, but what a waste. You need to use your key card to access the elevator, so that's a pain when your hands are full of luggage.Food was really expensive in the restaurant, but there was a Starbucks if you needed a quick coffee and muffin or sandwich. Not sure how fresh the coffee was since I never really saw a brisk business there. Lots of restaurants on March St. were close enough.We experienced a snow storm and cold temperatures when we were there, but the heated garage was awesome. No need to pre-start or brush off the snow!

Room Tip: Junior suite or one-bed rooms tend to have more space. Higher floors have a better view. 4th floor rooms look out on the roof.

Stayed: January 2014, traveled with friends

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Ask 9598mom about Brookstreet Hotel

1 Thank 9598mom

This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

Brookstreet, Public Relations Manager at Brookstreet Hotel, responded to this reviewResponded January 15, 2014

Dear Mom9598, Thank you for taking the time to review your recent stay at Brookstreet. We are delighted to hear that you enjoyed our heated garage. It sure is convenient on cold winter days! As for the elevator key cards—these are a security feature, ensuring only guests booked on a certain floor have access to it. The "peek a boo" windows in all our guest rooms are actually a big hit with our guests, as they allow natural light to flow into the bathrooms, which a majority of guests prefer over artificial lighting, with the blinds providing privacy. Again, thank you for your feedback. We hope you will visit again soon.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

By the time we ended our $30 cab ride from the Bayshore shopping centre to get here, which involved a long drive away from the Queensway that was making us more and more worried about how far we were going, we felt there should be a sign in front of this hotel: "Welcome to the middle of nowhere." We stayed here because it was in Kanata and we were attending an event at Canadian Tire Centre. Silly me for not realizing that although technically in Kanata, this hotel is still a $25 to $30 cab ride from the arena and back each day. So I would not recommend this place to anyone who doesn't have a car to allow you to escape the dreary industrial-park area of Kanata in which it's located.The hotel itself was very nice, but we felt like we had just landed on the surface of the moon because of the remote location and how nothing is within walking distance unless you're working in the industrial park. The area shuts down at night, so the whole area feels completely deserted in the evenings. I waited for the only bus on the street in front of the hotel on a January night for 25 minutes, and not a single car or human being walked by in the entire time. It was eerily deserted.

The staff was friendly and the room itself was fine, very clean and with a pleasant contemporary decor and a beautiful bathroom.Too bad our view was of that industrial park. We realized that without a car we would have been better off to have stayed in a downtown hotel and taken a transitway bus that would have gone straight to the arena and back rather than staying here at this hotel...because the bus was so complicated and involved having to go back to bayshore mall and then from there to the arena, we spent a fortune on taxis just to simplify things. Yes, I know, it was our fault for not calling the hotel first and asking. I can't blame the hotel for our mistake. If we had checked and they had told us how hard it was to get to the arena if you don't have a car, we would not have stayed here.

If you have a car and can escape this area easily to get around, consider yourself lucky. The location then might not seem like such a problem. Or if you will be staying at the hotel for a conference the entire time and know that you won't need to leave the hotel during your stay, then you would also be OK without a car. Otherwise,we just wanted to share our experience if you don't have a car and are considering staying here.

Stayed: January 2014, traveled as a couple

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Ask Steve1 about Brookstreet Hotel

Thank Steve1

This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

Brookstreet, Public Relations Manager at Brookstreet Hotel, responded to this reviewResponded January 13, 2014

Dear Steve1, We would like to thank you for choosing Brookstreet and for taking the time to provide us with feedback regarding your recent stay. We are delighted to hear that you liked our hotel and your guestroom. Our location is the one thing we cannot change. However, it is in very close proximity of the Canadian Tire Centre, which – with a car – can be reached in just minutes.

Report response as inappropriateThank you. We appreciate your input.

This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

Stayed here for business during the Polar vortex, storm, sharknado, whatever. Anyways very nice hotel. Very pleasant and professional staff. Rooms were large and very nicely done. Spacious bath that was clean. One of my pet peeves. Food was very good. The gym was one of the best gyms I have been in especially for a hotel. No room conversion here. They had ice sculptures outside the main entrance. Not sure if this is normal but only in Canada. I will stay here again when in the area.

Stayed: January 2014, traveled on business

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Ask leroyk about Brookstreet Hotel

Thank leroyk

This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

Brookstreet, Public Relations Manager at Brookstreet Hotel, responded to this reviewResponded January 13, 2014

Dear leroyk, Thank you for taking the time to review your recent visit to Brookstreet. We are delighted to hear that you enjoyed your stay, that the guestroom and food was to your liking and that you found time to both work out in our extensive gym and to venture outside to admire our ice sculptures, carved by our Sous Chef. We look forward to welcoming you back, hopefully in the near future.

Report response as inappropriateThank you. We appreciate your input.

This response is the subjective opinion of the management representative and not of TripAdvisor LLC.