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ATTENTION: Windows 10 users

Beta 2 build is now available!

If you just upgraded to Windows 10 or running build 10240 or greater of Win 10 pre-release you will need to download and install the new version of ZoneAlarm 14.0.157.000

VSMON woes - running out of patience

ZoneAlarm Extreme Security Version 9.3.037.000

Windows XP Professional SP3 updated (32 bit)

Intel Core 2 Quad 2.66Ghz
4GB memory (2.75GB effective)

No other anti-virus/spyware tools running/active

Symptoms: Boot quickly becomes cpu bound with vsmon.exe using virtually all cpu
Yes - all four cores maxed out
After about 5 min, ZoneAlarm icon in system tray shows update in progress
After a further 4-5 min, all working normally

I have experienced this before and sometimes it sorts itself out as above and sometimes not.

It is too long to have to wait to find out and it should not do this anyway.

If 'something else' is at fault and ZoneAlarm is reacting then some kind of diagnostic
message should be available subsequently for troubleshooting.

I have previously had to safe boot, disable and perform a clean removal and re-install to fix this (twice). I am not inclined to do this again. As a long time user of ZoneAlarm, I have persevered as on the whole it is an excellent product. However, I am now unfortunately near the end of my tolerance.

I would be grateful for any practical tips at diagnosing the problem aside from something other than ZoneAlarm is misbehaving.

Re: VSMON woes - running out of patience

Hi!

I would recommend to test the new ZA Extreme beta and report directly your experience via the beta feedback form. Your feedback will go directly to the development team and this will help them to improve the software as well as your experience with it.