Message Mate Texting Platform

Save hours on customer support

Text customers back directly from cell, email, slack, or helpdesk using a business number

Enable touchless transactions

Texting is the easiest way to coordinate touchless delivery and pickup, critical in COVID-19 lockdown areas.

Earn more great reviews

Use automation to ask customers who loved your product for a positive review or social follow. Send offers to opt in to marketing lists.

About Message Mate Texting Platform

SPECIAL ANNOUNCEMENT: Message Mate is perfect for coordinating deliveries and curbside pick up during COVID-19 lockdowns. If your business is suffering due to COVID-19, use discount code TOGETHER for 25% off for 12 months.

Message Mate is an elegant widget that makes it easy for customers to text you with one click!

Texting is the best way to scale customer support, cultivate happy customers, & build a highly engaged list

All this without creating an unreasonable and expensive load on your operations like phones or live chat do

What You Get

Text enable your existing business number, or a new virtual number customers can text

Texts are forwarded to your helpdesk, email, cellphone, and a web dashboard

Ultimate convenience. Reply from anywhere by simply texting back. Waste less time on long emails or chats

Incoming texts can be sent to multiple people or connected to helpdesks such as Zendesk, Desk.com, etc.

Most recent reviews

Spexton Custom Jewelry

Very fast and responsive support team and an easy to use interface that allows quick communication with customers.

U-Neek Boutique

Rating

5 of 5 stars

Last edited

May 13, 2019

Best chat app if you do customer support yourself. It has a modern pop-up help button, it disguises your real phone number, and simply forwards text messages to your actual phone where you can just text back to respond. It's the easiest way to help customers.

Would you rather have to open a 3rd party app or your laptop to help someone out? Instead, you can just get a text and respond immediately. This is the best chat app out there. Convenient for you and for the customer. Honestly, I use it on every Shopify store I run and any I will open in the future. Customers absolutely love it because they almost always get an instant response from me (Unless I'm sleeping obviously) tough to beat that.

Super easy to set up, easy to customize, choose your area code, help customers directly from your phone. This isn't a fake review, this app is literally just that dope. If you aren't using Message Mate as a solo-entrepreneur you are making a mistake.

**Update** I had to use their customer support. You just text a phone number and instantly connect with a real human. You tell them your problem and they fix. My issue was fixed within 10 text messages back and forth.

Heyday Footwear

Rating

5 of 5 stars

Posted

December 14, 2018

I switched from live chat to message mate because it's simpler to manage, easier for our customers to text us right from heydayfootwear.com since 83% of our traffic is mobile and simply works. The Message Mate team has been super easy to work with and have even helped us with other business advice outside of their own app. When a vendor goes above and beyond to ensure their clients are successful, that's a winning team!