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Servion Boosts Presence in ANZ

Servion Global Solutions, a global leader in customer interaction management (CIM) and contact centre management (CCM) technology solutions, has announced the appointment of industry-veteran, Lee Alexander as National Sales Manager, ANZ. His appointment is testament to Servion’s commitment and focus on ANZ as a key market in the company’s growth strategy.

Lee Alexander

In his new role, Lee will be responsible for growing Servion’s presence in the ANZ market by strengthening the company’s ties with regional partners and driving overall sales. With 15 years of experience in the contact centre industry, Lee, brings with him deep experience in showing companies how to utilise technology to drive growth, reduce cost and increase brand loyalty.

Abhijit Banerjee, Vice President and Region Head APAC, Servion, said, “ANZ continues to be a key region for us at Servion as we see more and more companies keen on aligning their Brand Promise with their Customer Expectation. We are pleased to have Lee on the team to drive our philosophy of ‘Customer Experience. By Design’ for the ANZ market and are confident that he will be able to take up the challenge in this new role.”

Lee Alexander, National Sales Manager, ANZ, Servion, said, “We are at a point of the industry where technology and people need to come together to delight customers and achieve the brand promise. I am delighted to work with an industry leader such as Servion and help to contribute to the company’s success. ANZ continues to be an exciting market for the contact centre industry and I am proud to be part of the team.”

With a career spanning over 20 years, Lee has previously held key leadership positions at Aspect Software, both in UK and Australia. He has also consulted for a wide range of top-tier companies across telecom and financial industries including ANZ, AXA, HSBC, RBS, Telstra and Vodafone to help them achieve positive outcomes for both their business and their customers.

Servion has been servicing clients in Australia for the past seven years and most recently officially launched its Australia operations in October 2014. The company continues to leverage its ‘Customer Experience. By Design.’ philosophy to create a relevant customer experience for brands while organically extending its footprint across the globe.

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About Servion Global Solutions

Servion specializes in Customer Interaction Management (CIM) solutions that help organizations design and deliver superior experience for their customers. With its expertise spread across consulting, implementing and managing CIM solutions and technologies, Servion enhances the effectiveness and efficiency of customer interactions for over 600 organizations across more than 60 countries. On an average, Servion’s solutions handle over 7 billion interactions every year across multiple channels and industry verticals, positively impacting customer satisfaction and contact profitability. For more information on Servion Global Solutions, please visit: http://www.servion.com.