From the products to the customer service, this is the most disappointing shopping experience I have ever had! Three chairs broke one after another. Each chair took two days of waiting for service . Six days in total. First day they must come look at it. Second visit is about a week later, they replace it For it to break again in 2 months

From the products to the customer service, this is the most disappointing shopping experience I have ever had! Three chairs broke one after another. Each chair took two days of waiting for service . Six days in total. First day they must come look at it. Second visit is about a week later, they replace it For it to break again in 2 months

I don't even know where to start!!! We purchased a sofa a couple yrs. ago w/the goof proof (now called guardsman)plan. Anyways, we got a tear in our sofa from the dog and they came to assess the damage. We recieved the wrong color/size cover not once but twice! I am going down to the store today which is 1/2 hr from here to clarify this. I also got a dresser for my daughter's room from the pit. The dresser has a nasty odor that makes ALL of her clothing smell like puke!!

I don't even know where to start!!! We purchased a sofa a couple yrs. ago w/the goof proof (now called guardsman)plan. Anyways, we got a tear in our sofa from the dog and they came to assess the damage. We recieved the wrong color/size cover not once but twice! I am going down to the store today which is 1/2 hr from here to clarify this. I also got a dresser for my daughter's room from the pit. The dresser has a nasty odor that makes ALL of her clothing smell like puke!!

So about 4 months ago my husband and I went into the store to buy a new bedroom set, first off they followed us around the store begging us to buy something. It was annoying so we left and went back the next day. Same problem but we fell in love with a bedroom set for around 1400 and 100 for delivery and the goof proof package. We had to wait 3 weeks for them to finally bring our furniture. the day off they "couldn't fit" the dressers up the stairs into our bedroom. Besides the guys being unprofessional swearing and making jokes they put a hole in the wall in the hallway and left in a hurry. They didntt bother telling me. I had to wait another month for someone to come fix my wall n the goof proof didn't cover the scratchs n dents they made on my bed. My refund check I had to beg for and didn't get till just a few weeks ago. Please save yourself the headache!

So about 4 months ago my husband and I went into the store to buy a new bedroom set, first off they followed us around the store begging us to buy something. It was annoying so we left and went back the next day. Same problem but we fell in love with a bedroom set for around 1400 and 100 for delivery and the goof proof package. We had to wait 3 weeks for them to finally bring our furniture. the day off they "couldn't fit" the dressers up the stairs into our bedroom. Besides the guys being unprofessional swearing and making jokes they put a hole in the wall in the hallway and left in a hurry. They didntt bother telling me. I had to wait another month for someone to come fix my wall n the goof proof didn't cover the scratchs n dents they made on my bed. My refund check I had to beg for and didn't get till just a few weeks ago. Please save yourself the headache!

So I bought this furniture for close to a thousand dollars and paid with my debit card. Bob's Yonkers charged me twice for that amount. The amount wiped out the credit I had in my account and threw me into overdraft. Did not realize this until my card got turned down at the grocery store. For days I waited to be refunded as the Yonkers staff I spoke to had promised - no show. After suffering additional bank charges, inability to buy basic conveniences because my account was in OD and after going back and forth on the phone with Bobs staff at Yonkers (who by the way, refused to identify themselves, making me even more confounded), I decided to end the mayhem by going directly to the store and fixing the problem. I met one lady at the store who had had the same problem for weeks and was downright pissed because no-one would give her any attention. So I was determined not to accept their fake offer of a seat "while they worked on my case". I insisted on standing and following the very unpleasant senior manager until he gave me my refund, would you believe this manager called the cops in on me! Unfortunately for him, even the cops were more empathetic to my case than Bob's staff. They went away, advising me to calm down (because I was really upset) and reminded me of my rights to sue if I wanted to. Well, I'm still considering their advice! Buyer Beware here!

So I bought this furniture for close to a thousand dollars and paid with my debit card. Bob's Yonkers charged me twice for that amount. The amount wiped out the credit I had in my account and threw me into overdraft. Did not realize this until my card got turned down at the grocery store. For days I waited to be refunded as the Yonkers staff I spoke to had promised - no show. After suffering additional bank charges, inability to buy basic conveniences because my account was in OD and after going back and forth on the phone with Bobs staff at Yonkers (who by the way, refused to identify themselves, making me even more confounded), I decided to end the mayhem by going directly to the store and fixing the problem. I met one lady at the store who had had the same problem for weeks and was downright pissed because no-one would give her any attention. So I was determined not to accept their fake offer of a seat "while they worked on my case". I insisted on standing and following the very unpleasant senior manager until he gave me my refund, would you believe this manager called the cops in on me! Unfortunately for him, even the cops were more empathetic to my case than Bob's staff. They went away, advising me to calm down (because I was really upset) and reminded me of my rights to sue if I wanted to. Well, I'm still considering their advice! Buyer Beware here!

Beware of BOBS Discount Furniture Warranty Scam! They sucker you into giving them more money for it then when you actually have to make a claim,... forget it!!... you are on your own! They got me for extra $100 for an additional warranty for my dining table I had a water stain that I could not got out for the life of me..... then I decided to call Bobs warranty department because of their GOOF PROOF Protection thats a F*#cking joke!! and they would not honor the warranty that they sold had me!! The warranty department told me that if I had put a hot pan or dish on the table and if it burned into the tables surface or had it been a spilled ink stain or wine stain or some sort or deep scratch they would cover it but for a simple Dried in water stain Im not covered! Im thinking had it been a burned stain or other of what they had mentioned that was covered for I would of probably got the same reply not to mention the run around with all the different Reps I had to deal with as well as the long response time for customer service. So please Beware of this scam! Bobs Furniture is a low grade quality furniture and you get what pay for... Im writing this review comment because when I went on line for Bobs Reviews from previous customers they had the same thing to say but,.. I gave BOB the benefit of the doubt until I had to deal with the very same issue and dont believe the BS about the old warranty Company being replaced by the new current one thats just a play of words it is still the same warranty company just a different name.SO BUYER BEWARE!

Beware of BOBS Discount Furniture Warranty Scam! They sucker you into giving them more money for it then when you actually have to make a claim,... forget it!!... you are on your own! They got me for extra $100 for an additional warranty for my dining table I had a water stain that I could not got out for the life of me..... then I decided to call Bobs warranty department because of their GOOF PROOF Protection thats a F*#cking joke!! and they would not honor the warranty that they sold had me!! The warranty department told me that if I had put a hot pan or dish on the table and if it burned into the tables surface or had it been a spilled ink stain or wine stain or some sort or deep scratch they would cover it but for a simple Dried in water stain Im not covered! Im thinking had it been a burned stain or other of what they had mentioned that was covered for I would of probably got the same reply not to mention the run around with all the different Reps I had to deal with as well as the long response time for customer service. So please Beware of this scam! Bobs Furniture is a low grade quality furniture and you get what pay for... Im writing this review comment because when I went on line for Bobs Reviews from previous customers they had the same thing to say but,.. I gave BOB the benefit of the doubt until I had to deal with the very same issue and dont believe the BS about the old warranty Company being replaced by the new current one thats just a play of words it is still the same warranty company just a different name.SO BUYER BEWARE!

Bob's discount store is horrible to deal with. You never get a "person" when trying to contact customer service, it is always the same recording and then Bob screams in your ear about how much he hates to wait on hold too and to use his email system. Doesn't he get it about customer service???????????? Never mind the problems we had with the delivery of furniture and how the people that they hire do not know nor do they care about how they put furniture together and then the bed falls to the ground. As well, as the delivery people expect you take take an entire day off of work just to wait around for them. AGAIN, I ask, does he not know about customer service. And on and on and on I can go about the store and their customer service. Oh, did I mention I have been waiting for 3 months for a credit they promised me and said it was "all set" in their system, and now I've been on hold for 40 minutes trying to get my credit. Don't buy from Bobs................

Bob's discount store is horrible to deal with. You never get a "person" when trying to contact customer service, it is always the same recording and then Bob screams in your ear about how much he hates to wait on hold too and to use his email system. Doesn't he get it about customer service???????????? Never mind the problems we had with the delivery of furniture and how the people that they hire do not know nor do they care about how they put furniture together and then the bed falls to the ground. As well, as the delivery people expect you take take an entire day off of work just to wait around for them. AGAIN, I ask, does he not know about customer service. And on and on and on I can go about the store and their customer service. Oh, did I mention I have been waiting for 3 months for a credit they promised me and said it was "all set" in their system, and now I've been on hold for 40 minutes trying to get my credit. Don't buy from Bobs................

We bought a living room set (sofa,chair, ottoman +cocktail table and 2 end tables)+dining room set (table+4 chairs) and a curio(is an wine cooler at the bottom and a bar on top). The saleswoman told us that the dining room while take a whole to get it. We bought all this furniture at the end of august around the 20th. She said we can have the furniture delivered on 2 different dates: the dining room set, curio and the tables for the living room and in September(the 11th) to have the 2nd delivery for the living room set. The minute we got home we had an messege on our answering machine from her saying that the diningroom set is on backorder, that she got an email after we left bla bla some lame excuse. She knew for sure when she made the transaction that they did not have it on stock. But she said that we can have all the stuff we ordered in september the 11th. Delivery date: of course they were not on time, they were 3 hours late and guess what: they did not had the dining room set. The ottoman when the unwrapped it had a broken leg, the curio(that we paid $600) had a scratch on it+bad workmanship in same places), one of the end tables had a manufacturer defect plus a crack. And remember, this is all brand new stuff. We did not bought stuff from the pit. We called that saleswoman from bobs and she transfered us to a costumer service representative to see what is the deal with the dining-room set. She tells us that they do not have it in stock and that will get in their warehouse at the end of September and they will call us. We arranged to have the furniture that had the defects to be replaced.Because it took forever for them to call us back we decided to buy from Nassau a dining room table+chairs and canceled the one from Bobs. When we talked to the same saleswoman that sold us the stuff she had the nerve to lie us again saying that we will have it delivered in 3 days (and we still haven't received a call from Bobs if they got it in their warehouse, so how come she lied us like that that will have the set in 3 days when they did not even had it in the warehouse). She was sooo desperate not to lose her sale.Another problem that we had was that the end table that had the manufacturing defect it took until November to get it replaced because it was on backorder. And when it came and the guys opened the box, the new one had a cracked leg!!!! Can u believe that. They handle the furniture at the warehouse so bad that even the new stuff is handled like trash. So the delivery guys took the good legs from both of the tables and made a good end table for us. The new curio and ottoman that we got they were not perfect. The curio had some small pressure marks, the workmanship was so and so, let's say ok but it could be better. The same with the new ottoman-one of the legs had a small pressure mark. Per over all, was a time&money consuming experience, we were treated very dishonest by the staff and we will never buy again from there. To much hassle!!!!

We bought a living room set (sofa,chair, ottoman +cocktail table and 2 end tables)+dining room set (table+4 chairs) and a curio(is an wine cooler at the bottom and a bar on top). The saleswoman told us that the dining room while take a whole to get it. We bought all this furniture at the end of august around the 20th. She said we can have the furniture delivered on 2 different dates: the dining room set, curio and the tables for the living room and in September(the 11th) to have the 2nd delivery for the living room set. The minute we got home we had an messege on our answering machine from her saying that the diningroom set is on backorder, that she got an email after we left bla bla some lame excuse. She knew for sure when she made the transaction that they did not have it on stock. But she said that we can have all the stuff we ordered in september the 11th. Delivery date: of course they were not on time, they were 3 hours late and guess what: they did not had the dining room set. The ottoman when the unwrapped it had a broken leg, the curio(that we paid $600) had a scratch on it+bad workmanship in same places), one of the end tables had a manufacturer defect plus a crack. And remember, this is all brand new stuff. We did not bought stuff from the pit. We called that saleswoman from bobs and she transfered us to a costumer service representative to see what is the deal with the dining-room set. She tells us that they do not have it in stock and that will get in their warehouse at the end of September and they will call us. We arranged to have the furniture that had the defects to be replaced.Because it took forever for them to call us back we decided to buy from Nassau a dining room table+chairs and canceled the one from Bobs. When we talked to the same saleswoman that sold us the stuff she had the nerve to lie us again saying that we will have it delivered in 3 days (and we still haven't received a call from Bobs if they got it in their warehouse, so how come she lied us like that that will have the set in 3 days when they did not even had it in the warehouse). She was sooo desperate not to lose her sale.Another problem that we had was that the end table that had the manufacturing defect it took until November to get it replaced because it was on backorder. And when it came and the guys opened the box, the new one had a cracked leg!!!! Can u believe that. They handle the furniture at the warehouse so bad that even the new stuff is handled like trash. So the delivery guys took the good legs from both of the tables and made a good end table for us. The new curio and ottoman that we got they were not perfect. The curio had some small pressure marks, the workmanship was so and so, let's say ok but it could be better. The same with the new ottoman-one of the legs had a small pressure mark. Per over all, was a time&money consuming experience, we were treated very dishonest by the staff and we will never buy again from there. To much hassle!!!!

Ok so my mom and I went to buy a living room set, we bought it, we were satisfied with the price and the furniture, but when delivery time came also came hell...the guys who came deliver the furniture supposedly couldn't get it pass the door! this is ridiculous since they had already passed one door that was the same size. they just barely placed it over the second door and told us it just wouldn't fit. When i asked him if atleast they could try a different way he just stared at me with this blank look. So he told my mom to just cancel the sale with them and she would get the money back.So he called costumer service and passed the phone to me the representative told me to hold on and transferred the call to another person, so i explained to the other person the situation and they placed me on hold again! and then proceeded to transfer the call again! for the 2nd time! so this person placed me on hold AGAIN with the annoying lil elevator music until the music stopped GUESS WHAT???They hang up on me! So off we went to Bobs Furniture Store in West Springfield to request our money back guess what? The "manager" told us in a non very friendly manner we would get a check in the mail in 14 days or more! wtf we paid cash for the furniture on the spot and now we are left with no money to buy another set and sitting on the floor because we had our previous furniture removed because of the delivery! 14 days or more is just a ridiculous time to wait over some lazy bums! I will never go to another Bobs store ever in my life ether will my mom HA! AVOID THIS STORE AT ALL COSTS!!!

Ok so my mom and I went to buy a living room set, we bought it, we were satisfied with the price and the furniture, but when delivery time came also came hell...the guys who came deliver the furniture supposedly couldn't get it pass the door! this is ridiculous since they had already passed one door that was the same size. they just barely placed it over the second door and told us it just wouldn't fit. When i asked him if atleast they could try a different way he just stared at me with this blank look. So he told my mom to just cancel the sale with them and she would get the money back.So he called costumer service and passed the phone to me the representative told me to hold on and transferred the call to another person, so i explained to the other person the situation and they placed me on hold again! and then proceeded to transfer the call again! for the 2nd time! so this person placed me on hold AGAIN with the annoying lil elevator music until the music stopped GUESS WHAT???They hang up on me! So off we went to Bobs Furniture Store in West Springfield to request our money back guess what? The "manager" told us in a non very friendly manner we would get a check in the mail in 14 days or more! wtf we paid cash for the furniture on the spot and now we are left with no money to buy another set and sitting on the floor because we had our previous furniture removed because of the delivery! 14 days or more is just a ridiculous time to wait over some lazy bums! I will never go to another Bobs store ever in my life ether will my mom HA! AVOID THIS STORE AT ALL COSTS!!!

On Aug. 20, 2008 I helped my daughter purchase her first piece of furniture. I advised her to buy from Bobs after watching his ads and knowing that his prices were reasonable and supposedly he stands behind what he sells.
She chose a sectional. First of all, the only color in stock was off white. To get any color would have been a 6-8 week wait. Since she had no furniture, that was not an option. We were told by the salesman not to worry, if we purchased the goof proof plan it would cover any stains we could not get out, yes, even nail polish and even a tear or a burn was covered. 5 days after receiving the furniture, my daughter tripped over a table and the candle she had just blown out fell onto the sectional. We called to put in a claim. The procedure, we found out, was that we had to mail the claim and specifically diagram where and what the stain was. After they received it, they still were not satisfied with the diagram and requested more info. About a week after that, I received a contract in the mail from Guardsman (NOT BOBS) showing the terms of this $99 plan. They now inform me too bad, they don't cover wax. WHAT??? They cover burns and tears but not wax? Shouldn't they have given me this info WHEN I BOUGHT THE PLAN, instead of waiting weeks afterward to send me this info? ESPECIALLY AFTER I HAD PUT IN THE CLAIM!!! Of course I had no luck customer service at Guardsman, so I called Bobs. Apparently, this is not their company, so Bobs has no say in what Guardsman chooses to cover. WAIT. . . didn't they sell me the plan? So, after no luck with customer service, I ask to speak directly to Bob. Of course, he does not take phone calls. I swear I saw him on a commercial telling me not to buy Sealy or Serta because who would I call if there was a problem, the president of Sealy or Serta? Well, it looks like the president of Bobs is just as absent. The part of the sectional that was damaged was the armless loveseat, a $210 piece. I even offered to compromise, I could turn over the cushions that were damaged on the back of the piece, but not the seat cushions. All I needed was new covers for the seat cushions. Well, they told me they could sell them to me for $100 for two of them. What a rip-off, the whole unit is only $210 and they want $100 for two seat covers? Give me a break. You get what you pay for - apparently the protection plan is just as cheap as the furniture. I would suggest setting your furniture on fire first, then call, maybe they will cover that!!!

On Aug. 20, 2008 I helped my daughter purchase her first piece of furniture. I advised her to buy from Bobs after watching his ads and knowing that his prices were reasonable and supposedly he stands behind what he sells.
She chose a sectional. First of all, the only color in stock was off white. To get any color would have been a 6-8 week wait. Since she had no furniture, that was not an option. We were told by the salesman not to worry, if we purchased the goof proof plan it would cover any stains we could not get out, yes, even nail polish and even a tear or a burn was covered. 5 days after receiving the furniture, my daughter tripped over a table and the candle she had just blown out fell onto the sectional. We called to put in a claim. The procedure, we found out, was that we had to mail the claim and specifically diagram where and what the stain was. After they received it, they still were not satisfied with the diagram and requested more info. About a week after that, I received a contract in the mail from Guardsman (NOT BOBS) showing the terms of this $99 plan. They now inform me too bad, they don't cover wax. WHAT??? They cover burns and tears but not wax? Shouldn't they have given me this info WHEN I BOUGHT THE PLAN, instead of waiting weeks afterward to send me this info? ESPECIALLY AFTER I HAD PUT IN THE CLAIM!!! Of course I had no luck customer service at Guardsman, so I called Bobs. Apparently, this is not their company, so Bobs has no say in what Guardsman chooses to cover. WAIT. . . didn't they sell me the plan? So, after no luck with customer service, I ask to speak directly to Bob. Of course, he does not take phone calls. I swear I saw him on a commercial telling me not to buy Sealy or Serta because who would I call if there was a problem, the president of Sealy or Serta? Well, it looks like the president of Bobs is just as absent. The part of the sectional that was damaged was the armless loveseat, a $210 piece. I even offered to compromise, I could turn over the cushions that were damaged on the back of the piece, but not the seat cushions. All I needed was new covers for the seat cushions. Well, they told me they could sell them to me for $100 for two of them. What a rip-off, the whole unit is only $210 and they want $100 for two seat covers? Give me a break. You get what you pay for - apparently the protection plan is just as cheap as the furniture. I would suggest setting your furniture on fire first, then call, maybe they will cover that!!!

We shopped in the store and settled on something. To get a delayed payment, we applied for their financing. It took forever, then she came and just said you were denied and walked away! I don't know what kind of glitch occured, but we had 5 charge cards that we could have used to do the deal instead. After waiting all that time, and her attitude, I no longer wanted to give them the business. We went to another place in W.S. and used their financing without a problem. The snack area is a great idea but it appeared that many people bring their kids there instead of giving them lunch! The candy and popcorn was being attacked! Believe me, we had plenty of time to watch them...

We shopped in the store and settled on something. To get a delayed payment, we applied for their financing. It took forever, then she came and just said you were denied and walked away! I don't know what kind of glitch occured, but we had 5 charge cards that we could have used to do the deal instead. After waiting all that time, and her attitude, I no longer wanted to give them the business. We went to another place in W.S. and used their financing without a problem. The snack area is a great idea but it appeared that many people bring their kids there instead of giving them lunch! The candy and popcorn was being attacked! Believe me, we had plenty of time to watch them...

We have bought several of pieces of furniture here. I can't say they are of the best quality but the prices are right. They have a great snack area which is especially helpful when you bring your children along (more shopping time for parents).

We have bought several of pieces of furniture here. I can't say they are of the best quality but the prices are right. They have a great snack area which is especially helpful when you bring your children along (more shopping time for parents).

I was pleasantly surprised to find a leather set I really liked and was not cheap. There are a few very nice sets if you look. We have had our set for 1 month and love it. The leather is thick and butter soft. The delivery guys were very quick and professional too.

I was pleasantly surprised to find a leather set I really liked and was not cheap. There are a few very nice sets if you look. We have had our set for 1 month and love it. The leather is thick and butter soft. The delivery guys were very quick and professional too.

We recently purchased a new living room set from Bob's. I had shopped in a lot of the upscale furniture stores and was pleasantly surprised that Bob's carried the same style I was looking for. I always thought they only carried "cheap" furniture but they do have some really nice things also. Everyone is surprised when I tell them where I bought the set and I only paid 1/2 what I would've for the same set in a different store. I am very happy with my puchase.

We recently purchased a new living room set from Bob's. I had shopped in a lot of the upscale furniture stores and was pleasantly surprised that Bob's carried the same style I was looking for. I always thought they only carried "cheap" furniture but they do have some really nice things also. Everyone is surprised when I tell them where I bought the set and I only paid 1/2 what I would've for the same set in a different store. I am very happy with my puchase.

My husband and I stopped in late on a Saturday evening after an early show to browse for new living room furniture. This was the first store we went to look at, just to get an idea of what styles we liked and what kind of price range we needed to be in. The sales man immediately met us as we got off the elevator and proceeded to follow us around the entire showroom even though we made it clear that we were just looking. He convinced my "easy to sell to" husband that we should buy a white living room set that was not even close to what we needed (with a toddler, dog and 3 cats, white is just not an option). My husband and I left the store bickering because this guy was so determined to sell us a set that night. It just drives me crazy when sales people will not take no for an answer! I will not go back to that store in the future - we bought our set from IKEA instead (and saved $1500!).

My husband and I stopped in late on a Saturday evening after an early show to browse for new living room furniture. This was the first store we went to look at, just to get an idea of what styles we liked and what kind of price range we needed to be in. The sales man immediately met us as we got off the elevator and proceeded to follow us around the entire showroom even though we made it clear that we were just looking. He convinced my "easy to sell to" husband that we should buy a white living room set that was not even close to what we needed (with a toddler, dog and 3 cats, white is just not an option). My husband and I left the store bickering because this guy was so determined to sell us a set that night. It just drives me crazy when sales people will not take no for an answer! I will not go back to that store in the future - we bought our set from IKEA instead (and saved $1500!).