Area Manager

About this job

Working for
Equity Residential means being part of a community – employees and residents –
striving to provide the best in apartment living, speaking boldly about new
ideas for innovation, and inspiring creativity in the ways we live and work
together. That’s what our Be.Think.Play.Live. culture is all about.

Under the direction of the Vice
President, the Area Manager is responsible for the overall operations of each
community in his/her portfolio, which is typically three to five
communities. Our Area Managers are
strong, dynamic team leaders with a passion for employee engagement and a
strong focus on coaching performance that drives resident satisfaction and
financial results. An an Area Manager, you will provide direction to your
property management leadership team and will be accountable for your
portfolio’s overall business results — which include an emphasis on customer
service, employee performance, and the implementation of corporate
initiatives. This position requires a
close working relationship with your Vice President in order to prepare for the
additional responsibilities associated with the eventual promotion into a
Regional Manager role.

As an Area Manager, your days will be full,
fast-paced, and challenging. You will monitor a wide array of performance
metrics, implement strategies to meet operational and leasing goals, analyze
and respond to changing market conditions, and identify areas for improvement.
You will direct operational, sales, and maintenance initiatives throughout your
portfolio, exemplifying Equity Residential’s brand each and every day by
thinking like an owner and ensuring that your team members have the resources
they need to be successful and to deliver on our resident commitments.

At Equity, being a leader is much more than
sitting in an office directing others from behind a computer screen; we believe
in leading by example and walking in the shoes of the people you manage. To be
a successful Area Manager, you will spend more time in the field than in the
corporate office — walking your communities with Community Managers and Service
Managers and supplementing your already robust knowledge of your communities,
competitors, and market conditions with direct feedback and input of all
on-site team members. You will also leverage your strengths in relationship
building on a daily basis, partnering with colleagues across all levels and
departments of the organization (Facilities, Investments, HR,
Capital/Renovation, etc.) with the shared goal of maximizing the potential of asset
performance and property employees in your region.

WHO YOU ARE

A Leader. You build effective teams and provide direction to help those teams
achieve goals and operate cooperatively and cohesively.

A Strong Communicator. Your writing and speaking skills are clear and
effective, helping you connected well with others.

A Talent Owner. You will use a variety of approaches to help
others develop their capabilities.

A Savvy Operator. You understand the business and use good
judgment to guide it.

Organized and Accountable. You have exceptional management abilities and are
able to juggle the needs of changing priorities at your communities while
accomplishing objectives through motivating a high-performing team.

Creative. You are an idea person and like coming up with smart solutions and new
challenges.

Solution-Oriented. You follow through on commitments, letting your
teams and residents know that they matter.

WHAT YOU’LL DO

Provide leadership and direction to the
management teams of approximately
three to five properties, ensuring that properties are operating under all
applicable EQR policies, procedures and programs.

Teach and model strong real estate and people judgment.

Motivate staff through positive recognition and strong leadership.

Implement company-wide initiatives by marshalling resources within the portfolio to
remove obstacles and deliver results, communicating the “why” in order to lead
change and deliver results, and adapting company initiatives within the scope
of the program to meet property-specific needs.

Monitor performance of portfolio, people and functional groups. Understand
financial statements and property metrics to assess portfolio performance and
drive business results.

Prepare and assist Vice President in preparing annual budget and make
recommendations regarding the operating plans and capital improvement projects
for each property, monitoring budget compliance and operating plans throughout
the year.

Collaborate with corporate departments in the implementation and monitoring of programs
and processes at the properties. These include legal and audit compliance,
regulatory agency compliance, risk management, safety, marketing initiatives,
training, pricing, procurement, preventive maintenance, contract services, and
ancillary services.

Oversee the administration of all maintenance and leasing activities at the
properties. Conduct property
visits/inspections and provides direction on operations and resident
issues. Interact with residents to
resolve escalated customer service issues.

Review and approve reports from properties including payroll changes, payables, and status
reports. Approve purchase orders and
invoices as necessary.

Perform duties normally associated with a
supervisory position, such as hiring,
training, coaching, workforce planning, performance management, salary
administration, disciplinary counseling, and termination of subordinates. Provide guidance to Community Managers on the same matters. Maintain an open door policy to address
employee issues and concerns.

Perform market analysis of competitive product and review results of competitive surveys with
the Pricing Department to develop pricing strategies and monitor results.
Communicate frequently with Vice President, Investments Team, and other senior
management, keeping them informed of any market changes, staffing issues and
capital items.

Ensure a smooth transition during the management of property dispositions
or acquisitions within assigned portfolio.

Represent the company in a professional manner at all times. Consistently maintain a
professional, courteous attitude when dealing with residents, subordinates,
coworkers, and the general public.

REQUIREMENTS

Minimum of 3 years of multi-site portfolio
management and supervisory experience

We
recognize everyone has different needs outside of work. That’s why, in addition
to a competitive benefits package (medical, dental, vision and paid time off),
we offer many unique options to employees, like adoption benefits and paid time
off for community service projects. To learn more, view our Total Wellbeing
pagehere.

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Area Manager

Equity Residential - Manhattan, NY

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Equity Residential

Equity Residential owns, builds and operates high-quality apartment communities in places like New York City, Boston, Washington DC, Seattle, San Francisco and Southern California - where people most want to live. Our nearly 3,600 employees are really good at what they do, work hard and play nice, appreciate the community at large and value the contributions of others. That's our culture.
We also believe that a career path is way too narrow a journey - we want you to move up, over, around and through your potential. Come work with us and take the opportunity to make someone's day, every day.
For more information on Equity Residential, please visit our website at www.equityresidential.com
Visit our website at www.equityapartments.com