Call Tracking with Delacon’s Advanced Solution

The research is conclusive – 70 per cent of mobile searching results in a call and 43 per cent of all web search-related sales conversions take place on the phone. Tracking calls is important. By using Delacon’s advanced call tracking solution, you will be able to analyse the data to gain insights into what happens before, during and after the call. You’ll be able to follow your lead’s journey from the marketing initiative that sparked their interest, through to the phone conversation with your team and beyond.

Call data is the missing metric. By tracking inbound calls to your business you will have all the data to make fully informed decisions about your campaigns. You can analyse this information in Delacon’s portal, Google Analytics and other software platforms that you’re currently using.

In addition, you can utilise the sophisticated features associated with our solution to manage callers in a way that most benefits your business. Route calls based on the caller’s postcode or transfer the prospect to the nearest store depending on where they’re telephoning from. The ability to record the conversation is of significant benefit to companies that regularly train their staff and endeavour to maintain superior levels of quality.

Delacon’s solution will give you the complete picture so that you can more effectively optimise marketing campaigns and streamline budgets to maximise the return on investment.

How Singapore businesses benefit from tracking their calls

Identify the customer’s journey that leads to a call

Identify what happens on a call to refine the sales process

Accurately attribute calls to channels and marketing initiatives

Accurately measure and optimise marketing ROI

How Singapore agencies benefit from tracking their client's calls

More accurate measurement of your client’s campaign performance

Enhance your client’s campaign performance through optimisation

Reprioritise campaign spend based on more accurate measurement

Offer technology innovation to your clients as part of your tool kit

Contact Delacon to see a live demo

Delacon has a global presence

With data centres and offices strategically placed around the world and the ability to provision call tracking numbers for many countries, Delacon’s call tracking solution is truly global. For countries where our software isn’t operational, we can still track calls coming from that country to a destination that we do service. Therefore, if you’re based in America and you receive a call from Peru – we can still track that call.

The biggest brands use Delacon technology

Call Tracking Premium Features

Delacon’s feature-rich call tracking solution will give you the ability to fully streamline your business objectives.

Call ReportingCall data is sent directly into Delacon’s reporting tool and Google Analytics ready for analysis.

Call RecordingRecording calls will give you a better understanding of your customers.

Call RoutingDelacon’s call handling features allow you to route calls to optimise potential lead conversions.

Call NotificationsEach time a call is made, our system automatically sends a call alert email.