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Apr 10, 2005

ReportLine, ComplianceLine, SilentWhistle and Shareholder.com are examples of commercial services handling calls from customers’ employees who wish to blow the whistle on dishonest/unethical behavior, fraud, health and safety breaches, HIPAA/data protection breaches and related matters. The Government Accountability Project and BlowTheWhistle support those blowing the whistle on wrongdoing affecting public bodies. Sarbanes-Oxley is yet another reason why organizations should take their responsibilities towards such whistleblowers very seriously indeed. Outsourcing this particular kind of service has a number of advantages. For instance, the call handling agency is independent of the organization and thus may be considered more trustworthy than insiders. Secondly, it builds a competence in assessing, prioritizing and dealing professionally with reported issues beyond the level achievable by an internal function. [We recently proposed the formation of an international not-for-profit organization to handle information security vulnerability reports in the same kind of way ...]More IT governance resources here

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Dr Gary Hinson PhD MBA CISSP has an abiding interest in human factors - the ‘people side’ as opposed to the purely technical aspects of information security. Gary's career stretches back to the mid-1980s as both practitioner and manager in the fields of IT system and network administration, information security and IT auditing. He has worked and consulted in the pharmaceuticals/life sciences, utilities, IT, engineering, defense, financial services and government sectors, for organizations of all sizes. Since 2003, he has been creating security awareness materials for clients (www.NoticeBored.com) and supporting users of the ISO27k standards (www.ISO27001security.com). In conjunction with Krag Brotby, he wrote "PRAGMATIC security metrics" (www.SecurityMetametrics.com). He is a keen radio amateur, often calling but seldom heard by distant stations on the HF bands.