Patient Online is an NHS England programme designed to support GP Practices to offer and promote online services to patients, including booking and cancelling appointments, ordering of repeat prescriptions and access to coded information in records.

What you can find out

This workbook provides an overview of key Patient Online Management Information (POMI) data from the latest reporting month. There is a national-level summary, a practice-level page, and some more detailed CCG-level data (which provides comparisons to regional and national level values).

What the report can't tell you

The data relate to online services only; the report cannot tell you how many appointments were booked overall, or the level of appointment availability. The data are collected in an aggregate level from each GP practice, which means individual patients can't be identified.