Including this trip, how many return trips have you made from Cardiff Airport in the last 12 months

During your experience at the airport did you feel like customer service had been improved

1 (Not improved at all) 2 3 4 5 (Strongly improved)

Were Cardiff Airport staff friendly and helpful

Yes No

PoorFairGoodV.goodExcellent

Car park accessibility and signage

Car park shuttle bus service

Drop off / pick up procedures

Baggage trolley facilities

Appearance and cleanliness of the terminal building

Standard of service at check-in

Special assistance provision

Experience in security

Standard of service at food and beverage outlets

Standard and variety of products at food and beverage outlets

Standard of service in shops

Standard and variety of products in shops

Cash point facilities

Comfort and quality of seating

Executive lounge facilities

Baby and children's facilities

Wifi access

Car hire provision

Taxi facilities

Public transport

Tourist information

Overall, how would you rate your customer journey at Cardiff Airport

1 (Poor) 2 3 4 5 (Excellent)

Additional comments

Have you found the information you were looking for on the website today

Yes No

How would you rate the new website

1 (Poor) 2 3 4 5 (Excellent)

Additional comments about our new website

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