RealPresence Outbound Video - Far site can't see me

RealPresence Outbound Video - Far site can't see me

I can connect to the far site and can see and hear them but they can only hear me. I am using the latest version of RealPresence Desktop (Windows) and they are using an HDX4000. The calls are H.323. The far site has encryption "When Available".

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Best Regards

Steffen Baier

Polycom Global Services

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