• IVR integration with single host:
We also offer integrated services where AVL IVR is interfaced with a host server for retrieving call specific
information. This is ideal for answering caller enquiries.

• IVR integration with multiple hosts:
Our front end IVR can easily be integrated with multiple hosts systems from where it can retrieve call specific
information and allow the caller to conduct transactions. A caller may pay his utility bills or effect funds
transfer through this integrated platform.

• Next generation Contact Center Hosting:
This service enables customer organizations to have their inbound or outbound calls routed to a dedicated PRI
from where calls could be routed to Agents within or outside the client organization. The client organization
does not have to invest in Contact Center and can carry all its internal or external voice traffic over
Softphones to multiple locations.

• Bulk SMS:
AVL has the capacity to send over 200,000 SMS within minutes.

Video conferencing lets you meet with colleagues, partners, and customers, regardless of locations.
But now anyone can join any meeting easily from your desktop or mobile device. Now there’s always the
option of having a face-to-face meeting. This enables anyone inside or outside your organization—to
join your virtual meeting room with Scopia® Desktop and Mobile Applications. Using any device,
from any location, moderate or participate in a meeting, share content, discuss, and make decisions.