TripAdvisor Traveler Rating:

4.05Cleanliness

3.05Location

3.05Rooms

3.05Service

1.05SleepQuality

3.05Value

3.05

“Good hotel but bad clientele”

Jun 25, 2013Laura B, Aloha

The hotel appeared clean and the staff was nice, but I ended up at the hotel in the building that had the drunk people that faught all night in the hallway. The front desk responded when we called but they didn't stop until the police finally came about 4am. It was a long night and I won't be back.

Read management response to this review.

Management response from HospitalityMgr, Manager

Dear Valued Guest,Thank you for choosing the Hawthorn Suites and for taking a moment to let us know about your stay. I am dismayed to learn that your stay was ruined by some thoughtless, over zealous guests from neighboring rooms. I am glad to hear that you informed my staff and that they were able to assist, though it appears that you didn't get a restful night because of the incident. Please accept my apologies for my hotel failing to deliver a relaxing, rewarding experience. This kind of experience is certainly not common, but I completely understand your reluctance to return to our property, and can only hope that you reconsider should your travels bring you back to Sacramento.Sincerely,Martin DonnellyHawthorn Suites by Wyndham Sacramento
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