Creative Cloud: getting "trial over" messages despite subscribing

I have been paying the monthly fee, $19.95, since January 2013 for the use of Photoshop in your Creative Suite program. For the last few weeks I have been getting email saying my trial is over. There is no trial, I am paying! Now I cannot open the application. I just spent quite a while with Danika in India attempting to get this corrected. I was forced to leave, she continued to work on it, controlling my desktop. I just returned and nothing has changed. You take my money, BUT THE APPLICATION WILL NOT OPEN. Please correct and I should be credited a couple months fees just for the inconvenience. You were taking money, but denying me access.
Please advise asap!