Offline image means that guest VM machines on the VMware vCenter Server or Citrix XenServer, Hyper-V are off or have a suspended status. The VDI client is not running, and therefore, the image will not update.

How long will it take for an offline image to update once it goes online?

An image that just went online will update depending on the On-Demand scan VDI setting from the OfficeScan server.

What is the recommendation given that there is no way to track which are VDI and non-VDI clients?

As of this writing, there is no way to distinguish a VDI client from a normal client via the OfficeScan console. It is recommended to search "VDIEnabled" on the following registry path on the OfficeScan client machine:

What will happen if the TCacheGen.exe tool is deployed without registering the VCenter?

Trend Micro Virtual Desktop Support will work on the guest VM machines that are on the VMware vCenter Server or Citrix XenServer, Microsoft Hyper-V, but not on the physical machine.

How does whitelisting work in TCacheGen.exe? Does it whitelist all files and folders from the Golden image?

We only certify the contents of the image that most administrators use as a base when creating new virtual desktops, but we do not whitelist all the files and folders. The whitelist will not be removed if we deploy this Golden Image.

The reason why we certify these contents is to reduce time and effort during client installation for virtual desktops. Certifying the image ensures that OfficeScan will scan only the changes made to the image to render less scan time.

Is there a file created for the whitelist feature for TCacheGen.exe?

Yes, the TCache.bin file is created.

Is VMware View 5.0/Vsphere 5.0 supported in OfficeScan VDI Plug-in?

VMware View 5.0 and Vsphere 5.0 are supported in OfficeScan 10.5 and 10.6. Refer to the OfficeScan System Requirements for more information about supported VMware.

Premium

Internal

Rating:

Category:

SPEC

Solution Id:

1056376

Feedback

Did this article help you?

Thank you for your feedback!

What was the problem with this article?

The image(s) in the article did not display properly.

The article did not provide detailed procedure.

The article is hard to understand and follow.

The video did not play properly.

The article did not resolve my issue.

Others. Please specify.

To help us improve the quality of this article, please leave your email here so we can clarify further your feedback, if neccessary:

We will not send you spam or share your email address.

*This form is automated system. General questions, technical, sales, and product-related issues submitted through this form will not be answered.

If you need additional help, you may try to contact the support team. Contact Support

Thanks for voting.

To help us improve the quality of this article, please leave your email here so we can clarify further your feedback, if neccessary:

We will not send you spam or share your email address.

*This form is automated system. General questions, technical, sales, and product-related issues submitted through this form will not be answered.

Geolocation Notification

Please approve access on GeoIP location for us to better provide information based on your support region.
If your location now is different from your real support region, you may manually re-select support region
in the upper right corner or click here.