Peter John Hastings

Truro, United Kingdom

Member since November 2, 2018

Peter is an experienced project manager, business consultant, and business analyst who has worked with a broad range of organizations from relatively new to mature across technology and business. He has have worked on large client projects at GAME, the public sector, ASDA, M&S, and other major global and UK retailers as well as an internationally renowned utilities company.

Developed the concept and managed the delivery of several products and platforms, including Senticent, Electa, and Digital Workforce (RPA).

Organized and hosted industry events including an exclusive RPA forum for C-level delegates.

Built a product roadmap for a range of AI, ML, and NLP applications, such as chatbots, personalisation, visual search, sentiment analysis, and social proof messaging. Client engagements included Debenhams—up to 150 FTE—and involved testing, environment management, development, project management, solution design, and support across a range of technologies including Oracle Retail, AS/400, and IBM eCommerce.

Led the design, plan, and execution of testing for two new local infrastructure centers in Marks & Spencer's head office.

Marks & Spencer moved their head office to a state-of-the-art purpose-built building. While the builders were still on-site putting the finishing touches to the office itself, I managed the entire process of testing the two local infrastructure centers for failover, connectivity, and performance.

I rescued this failing correspondence engine project, delivering core architecture and three phases of correspondence.

After stalling with limited progress, I injected direction, control and pace into this project, ensuring the delivery of a core platform to manage the integration and several phases of correspondence through design, compliance review, development, transition, and launch.

Pulled a disparate set of delayed and stalled projects into a coherent, unified program of work that delivered outcomes.

The organization's original business model was based around a monthly payment plan. However, after purchasing a client book from another company, annual payments had to be accepted. This was handled with workarounds for many years until I pulled together the range of change requests, enhancements, and overhauls into a single program of work with a critical mass that allowed a firm business case to be approved and drive investment in the work.

I led the testing, release, and maintenance phase of the GAME.co.uk eCommerce re-platform project.

The eCommerce re-platform project moved GAME.co.uk from an outdated VB-based bespoke site to a fully fledged, white label .NET platform. The project saw eCommerce sales increase tenfold and adopted an agile methodology for the post-go-live releases which resulted in over 100 successful releases of new functionality.

GAME Advanced Merchandising

Led the design, build, release, and transition of Endeca pre-production and production environments.

GAME's advance merchandising project further built on the success of the eCommerce platform by providing more powerful product management and merchandising on the site, along with flexible faceted navigation and an enhanced user experience. I led the infrastructure project end-to-end, delivering the largest environment GAME had seen to support the powerful Endeca engine.

Led the separation and migration of data as part of the de-merger of Marks & Spencer Financial Services into M&S Money.

The de-merger of Marks & Spencer Financial Services into a joint venture with HSBC to form M&S Money demanded a clear division of information and data that was previously open across both organizations. I led the project to identify, analyze, and migrate data to its correct location.