Complaints procedure

The complaints procedure is based on a principle that concerns expressed by a pupil, parent, guardian or any individual or organisation with a concern should be resolved as quickly as possible without the need to escalate to the increasing more formal stages of the procedure. However, where resolution is not achieved quickly and the person raising the complaint remains dissatisfied and wishes to take the matter further, the formal procedure will be invoked. The document linked to below outlines the complaints procedure in full.