Caught out by the T&Cs

Aisling Crapnell from Durham was caught out by her insurance fine print which meant she couldn't claim for a camera that went missing in transit

Aisling Crapnell's camera went missing during her journey to Kenya (Pedro Ugarte) I booked flights to Kenya, with insurance, through STA Travel. During one
leg of the flight, my camera, which cost £193, went missing. My claim was
refused by STA, which said compensation is not paid while people are in
transit, and that I should have read the “small print”. Surely this should
have been pointed out at the time of sale?Aisling Crapnell, Durham

STA Travel replies: “The policy contained an exclusion relating to ‘loss of or
damage to jewellery, furs, watches, video, photographic, audio and other
equipment and valuables while unattended or in/from luggage in transit’.
This type of exclusion is usual across the UK travel-insurance market to
ensure owners of property of value remain vigilant as to its safety. When
offering travel insurance, STA Travel advises all customers to ensure the
policies meet their needs, in accordance with Financial Services Authority
regulations, and always provides a 14-day ‘cooling-off’