Tag Archives: retail

About once per week I’ll get an email asking me how I maintain such a positive attitude. And I get enough of these emails to make me believe people view me as being a positive person, although, I don’t view myself as a positive person. The truth is I haven’t always been so positive.

In 2007 I began working for Dick’s Sporting Goods as a PGA Professional. My job was to manage the golf shop staff, keep the shop stocked with the appropriate types of merchandise, inventory and maintain customer service levels. For anyone who has worked retail, this short story should register with you.

I worked that job and dealt with customers throughout the store; there were good days and there were really bad days. And as the years moved forward the really bad days began to outnumber the good days 10 to 1. Customers in retail are vicious. They complain constantly. They drop trash on the floors. They spill things and use merchandise to cover up the spill. They leave used condoms in the fitting rooms. They make messes in the bathrooms that you could never imagine (especially the women’s room!). They scream, yell and blame the staff for ruining their child’s Christmas.

The list goes on and on.

Dealing with the public turned me into a person who didn’t want to be around people outside of work. So I began to resent other humans. I began to hate being around other people. I saw the worst in humanity and expected people to be awful. I became a negative person.

Then came 2013 and my retail career ended. Unfortunately, my negative attitude did not. It would take me another year or more to eventually purge myself of those negative tendencies and find “Danny’ again. It was such hard work. Every day I had to focus on finding the good in people and expecting good things to happen. I had to go through a complete revolution of my mind to exorcise the negative demons.

It was a long fight, but it was worth it. I no longer maintain that nasty, negative attitude and I am happy now that people email me asking how I stay so positive. It’s a great reminder to me that people can change if they want to change.