Work Experience:

As principal software trainer, stayed up to date with Apple and Adobe certifications, specialized in Mac OS X and OS X Server administration, iOS deployment and digital asset management systems. Led new course development, managed projects, and created unique IT courses and accompanying textbooks covering iOS, directory services, Mac & iOS deployment and MDM. Training particularly focused on Mac troubleshooting, and Mac integration in Windows enterprise environments, with Active Directory and Exchange. Created first training curriculum for iOS support at user- and enterprise-level.

As Director of IT, I was solely responsible for all equipment purchasing, rollout and IT support for over 300 systems and servers in 9 branch offices around the continent, in-person and remotely. Trained staff on emerging technologies. Created new installations of app environments for labs, including Mac OS X, Adobe, and Windows 7, running AutoCAD, Office, etc. Daily troubleshooting of Mac OS X and Windows. Also headed a project to bring classes online with Avaya teleconferencing systems in offices across the continent.

Formed & led the small business team, consulting with small business owners and self-employed professionals in the purchase of Apple Macintosh computers and servers for use in their businesses and their homes. Digital video expert, customer training, employee training. Helped create the Creative position which still provides in-store training to this day.