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Hello and welcome to Bleeping Computer. I am sorry that you are having troubles with your computer and will try my best to help you. I know that being infected is very frustrating, but I will be here to help you through the whole process of cleaning. Removing malware can be difficult and complicated and will most likely take many steps, so please stick with me until I have declared your computer clean. I always recommend printing my instructions before following them in case you cannot keep this webpage open. Please be sure to alway follow all steps exactly as they are written and let me know what happens each time. Stop and ask if something unexpected happens or if you are unsure of how to proceed.

Please respect my volunteered time and stay with me until I declare your computer clean. If you are going to be delayed for a while, please let me know.

Can you get this scan to run? If not, let me know and we will try another method.

Note: You need to run the version compatible with your system. If you are not sure which version applies to your system download both of them and try to run them. Only one of them will run on your system, that will be the right version.

Double-click to run it. When the tool opens click Yes to disclaimer.

Press Scan button.

It will make a log (FRST.txt) in the same directory the tool is run. Please copy and paste it to your reply.

The first time the tool is run, it makes also another log (Addition.txt). Please attach it to your reply.

If I have not responded to your log in 36 hours, feel free to send me a PM.

Run the tool by double-clicking it. If you are using Windows Vista, 7, or 8; instead of double-clicking, right-mouse click JRT.exe and select "Run as Administrator".

The tool will open and start scanning your system.

Please be patient as this can take a while to complete depending on your system's specifications.

On completion, a log (JRT.txt) is saved to your desktop and will automatically open.

Post the contents of JRT.txt into your next message.

Step 3: Scan system files.

We need to scan your computer with the WindowsSystemFileChecker:

The sfc /scannow command (SystemFileChecker) scans the integrity of all protectedWindows system files and replaces corrupted, modified,or incorrect versions with the correct versions if possible.

Note: Be aware that if you have modified your system files as in theming explorer/system files, running sfc /scannow will revert the system files such as explorer.exe back to it's default state.

Note:Make the appropriate backups of your system files that you have modified for theming if you wish to save them before running sfc /scannow.

For Windows XP:

Click on the Start button, then Run...

In the box that appears, type cmd and press Enter

Next:

Copy and paste the following line of text into the black box:note: to paste, right-click in the black box and choose Paste

sfc /scannow

Press Enter to run the commandnote: this scan may take a while to finish, and if SFC reports that it could not fix something, run the command again to see if it may be able to the next time. Sometimes it may take running the sfc /scannow command 3 or more times to completely fix everything that it is able to.

Things I need in your next reply:

ESET Service Scanner log

New FSS log

JRT log

Was SFC able to repair any errors?

If I have not responded to your log in 36 hours, feel free to send me a PM.

Well, basically it is repairing something but there are some or maybe almost 70% of them makes a window showing that I need to insert my Windows XP SP3 CD, but the fact is my CD is missing somewhere in my house, I tried to find it when I need to install Japanese and Chinese fonts but never find it. So I keep clicking on "cancel" choices when it shows up.