(There were a series of compilation albums on release called “Air Guitar Hero”, which had a very tongue-in-cheek advertisement. I had just sold a copy to a customer who returned to the store 10 minutes later.)

Me: “Are you OK there?”

Customer: “Well, I didn’t get my free air guitar with this CD.”

Me: “Excuse me? I’m not sure what you mean.”

Customer: “This CD, it’s supposed to come with a free air guitar.”

Me: “…”

Customer: “On the advertisement, the one on TV. It says comes with free air guitar!”

Me: “Um, that’s a joke they made on the advertisement.”

Customer: “But it says on the advertisement I get a free air guitar with this album!”

Caller: “Yes, can you tell me how to get to your store? I’m coming from the north end of the city.”

Me: “OK, you’ll need to head south on 14th Street–”

Caller: “Whoa whoa whoa… slow down, you’re going too fast.”

Me: “OK, sorry. You will need to head south–”

Caller: “Don’t talk to me in that tone of voice! Now explain it to me like a civil human being, and tell me how to get to your f***ing store!”

Me: “…I’m sorry, ma’am. If you just head south–”

Caller: “What in God’s name is wrong with you? All I want to do is get to your f***ing store so I can get some f***ing music! Is that so d*** much to ask for? Look young lady, I just got out of brain surgery and I can’t deal with your bulls*** right now. You need to talk slowly to me. OK, forget it, you’re wasting my time. I’ll find my way there myself! *hangs up*