Login to Clickability

Details

The ACARES mission is to ensure that the independence and lifestyle choices of all disability service users are valued and upheld. They strive to empower our clients to live life as independently as possible and offer a variety of attendant care supports to help you achieve your goals. Disability attendant care services include: Personal Care (including showering, grooming, dressing, meal preparation and toileting) Domestic Care (household cleaning) Shopping Respite (in-home…

The ACARES mission is to ensure that the independence and lifestyle choices of all disability service users are valued and upheld. They strive to empower our clients to live life as independently as possible and offer a variety of attendant care supports to help you achieve your goals.

ACARES Attendant Care Service Reviews

ACARES was quite flexible in terms of filling shifts with notice the day before as well as cancellations without too many restrictions. They provide flexible services that is up to the individual themselves and were not restrictive in what I was doing, where I needed to do it and how.

My husband is in a wheelchair and requires personal care at home. We’ve been using ACARES’ services for 6 years. My messages don’t get through to the office and we are not notified of changes in our roster or given access to it in advance. We often aren’t told who is coming and what times they are arriving or leaving. We aren’t informed of shadow shifts and sometimes our SWs don’t even know about these. SWs are often not able to do their job properly. We’ve had no calls to ask if our services going okay. Changes in staff means I now have trouble getting any form of communication to the organisation. I’ve had to cancel a lot of appointments because of the unreliability of our SWs and the rosterring of my services. I have left messages for the owner for the last 2 years and have not received any response at all. It is appalling. Going to change providers because of the poor service. I would give them 0 stars.

Firstly thank you for your feedback. We want to extend our sincerest apologies concerning the issues that you have faced. Both of you are such valued clients of ACARES and have been for such a long time. Whilst we may not be able to change the past, we will be reaching out to you via telephone to discuss a solution that you deserve.

Thanks for your honest feedback. We are delighted that you have had such a positive experience with our service to date and can only strive to continue to offer you the same level of support into the future that you have become accustomed to.

UPDATED Review: November 2017
Everything was running smoothly then one day, when no one was here, their carer did not show up. I’m unable to even sit on the bed without assistance. So I was stuck in bed until my private carer, by a fluke, checked to discover no one here and came running. It was 11:30 by that time. ACARES didn’t even have a system in place to know that their carer had shown up. That is 100 times worse than someone just not turning up for work. Imagine someone with a life threatening condition. Highly irresponsible. I even told Management they needed a tracking/login app but nothing was done and yet again another worker didn’t show up. That time was a weekend so my husband home but ACARES didn’t become aware no one was here until 2pm. Avoid them like the plague.

Review: July 2017 – 5 stars:
I am locked in (unable to speak) and wheelchair bound so the thought of changing service providers left a knot in my stomach but the team at ACAREs made the transition easy. Their staff were in constant contact and my confidence bloomed with them. The staff are pleasantly capable and have made the whole process of moving a step in the right direction.

Thank you for your honest response. Your experience is definitely not the level of service we pride ourselves on and have definitely taken measures internally to review our systems and processes to ensure this does not occur in future.

Around 10 months ago our family was searching for a new care agency to provide Personal Support Workers for my sister after many years of being with another agency. We sought the advice of a few professionals in the industry and were directed towards Accommodation and Care Solutions.

We have been so happy since joining ACARES. Their staff are all lovely and very welcoming and they have provided us with a number of very efficient, kind, caring and professional Support Workers to care for my sister in our home. Each Support Worker has been carefully chosen for us and matched specifically to my sister’s care needs as well as her personality, which was very important to us.

Any requests to our coordinator are attended to immediately and this results in most of the stress and worry being taken away from us when trying to manage my sister’s care needs.

We haven’t looked back since joining ACARES and would highly recommend them to anyone looking for Personal Support Workers.

I think the office staff are really incredibly friendly and so easy to talk to. Generally I take awhile to warm up to people and Accommodation and Care Solutions have made it easy, I feel like I’ve known them all for ages.

What is really excellent is that all the staff are so positive and chirpy, sometimes when they call it’s hard to differentiate between all of them, they are always happy!

Care staff have been great too, one in particular I call her Florence Nightingale, nothing is too much for her.

I would give the staff a 10 out of 10. I’ve had a couple of carers that I’ve had a problem with but as soon as I’ve told staff they’ve rectified it immediately. They’ve sorted it straight away.

Hi, I would like to say how great it has been for
Stephen & myself since we had Acares become part
of our care team. His carers have been so
sensitive to his condition and the phone staff so
accommodating to our every need and request. Our
current Case Manager and the previous ones have
always been available to us and always dealt
swiftly with our timetable issues and all else we
have had problems with, dealing very effectively
and quite smoothly with every dilemma, so we have
never been stressed and worried about what would
happen when difficult situations have arisen for
us. Both of us are very happy to have found you
and are very pleased with the team we have around
us. Thank you to all of you, Stephen & Dora Grey.

Thank you Stephen and Dora for your kind words. We are honoured to be part of your care team and thoroughly enjoy working with you both. We strive to offer all clients a highly responsive and flexible level of support – so we are pleased to hear your comments.
Regards – the team at ACARES

Available Funding

Available Funding

How To Access

How To Access

Good To Know

Office information

Office Name

Office Address

Office Phone

Office Email

Clickability is an Australian disability service directory that features ratings and reviews from the people who actually use the services.

Clickability is a platform for people to share their experience of different services. The comments and reviews published are not our own and we are not liable for them. Please read our Terms & Conditions for more information6>.