Tag: IM

If you own a Dell computer (with a valid warranty) and have ever used Dell’s technical support over the phone, you don’t need me to tell you that the experiences (i.e. the actual support) range from quick and helpful to completely lost in translation (as in, an enormously frustrating waste of time).

Researchers have found that workers who use instant messaging are actually more productive.
Using instant messaging led to more conversations on the computer, but the conversations were briefer, said R. Kelly Garrett, co-author of the study and assistant professor of communication at Ohio State.
This new evidence is counter to the widely accepted idea that IMing is …

Yahoo! announced an upcoming mobile app today at the Mobile World Congress in Spain – oneConnect. The major appeal of this application is its ability to consolidate just about every IM and social network into one place.

Users will be able to send messages to contacts across a wide variety of sites including Facebook and …