The operational performance of satellite operators continues to strengthen, according to teleport operators

Commercial flexibility and portability are improving

Direct competition between teleport and satellite operators is declining and becoming somewhat more fair, as perceived by teleport executives

With the Satellite Operator Benchmarks series, WTA examines the crucial relationship between teleport operators and satellite operators. WTA seeks to keep that relationship healthy and strong by informing teleport operators about how their peers view the principal satellite operators while at the same time providing objective feedback to those operators from an important customer group. By objectively tracking, rating and comparing the operational and commercial performance of satellite operators, as experienced by teleport operators, WTA seeks to strengthen the industry by driving self-improvement across all companies.

“When we began the Benchmarks reports six years ago,” said WTA executive director Robert Bell, “we wanted to influence how satellite operators sell, service and partner with their teleport customers for the better. The latest results suggest that the unified voice of the teleport sector has been clearly heard.”