We use cookies to give you the best possible experience on our website. By continuing to use this site you consent to the use of cookies on your device as described in our cookie policy unless you have disabled them.

Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.

Get a Professional Answer

Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.

100% Satisfaction Guarantee

Rate the answer you receive.

By continuing to use this site you consent to the use of cookies on your device as described in our cookie policy unless you have disabled them.

Ask Mike Your Own Question

Mike, Mac Medic

Category: Mac

Satisfied Customers: 8567

Experience: Over 20 years IT experience with Apple computers in publishing, marketing and design.

25267123

Type Your Mac Question Here...

Mike is online now

My MacPro shut down and i can't get back in. (After trying

Customer Question

My MacPro shut down and i can't get back in. (After trying in vain with password(s), tried to answer security questions. Was stopped because Apple doesn't have my correct birthdate.) Am mega-frustrated. Need to do critical work today.JA: When did you last change your password ***** Apple ID?Customer: Last summer, i think but am not sure because things have been working well for a good long while.JA: Did you try resetting through Apple's online account reset tool?Customer: Not that i know of. How does that work please?JA: The Mac Technician will be able to walk you through that. Anything else you want the Mac Expert to know before I connect you?Customer: Think my only problem is getting back into the Mac.

Submitted: 8 months ago.

Category: Mac

Share this conversation

Customer:replied 8 months ago.

Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Secure Remote Assistance.

Customer:replied 8 months ago.

Let me know if you need more information, or send me the service offer(s) so we can proceed.