With core competencies encompassing Cybersecurity, IT Infrastructure, Systems Engineering, and Application Development, Criterion has the people, processes, tools, and technologies to deliver high-quality support across the full scope of IT services. To ensure our ability to maintain the highest level of service to our customers today and for the foreseeable future, we invest heavily in developing innovative technical solutions and documenting industry leading best practices. Examples of such investments include:

Cybersecurity

To secure the Confidentiality, Integrity, and Availability of our customers’ networks and systems today while continuously evolving to defeat the cyber threats of tomorrow, Criterion has invested in leading edge solutions and resources, including:

Dedicated Cyber Recruiting Team – Specializing in identifying, recruiting, and retaining the best and brightest cybersecurity professionals, our dedicated recruiting team enables Criterion to provide cleared and certified staff across the life of our cyber contracts.

Cyber Operations Maturity Model (COMM) – Provides assessments and development of roadmaps for the ongoing evolution of our customers’ cybersecurity capabilities, ensuring the continued resiliency and effectiveness of cyber defenses.

360° Monitoring and Rapid Response – Applying top-down and bottom-up monitoring techniques and configuring automated alerts enables our team to rapidly identify and diagnose system/network availability and/or performance issues. Combined with a rapid response capability facilitated through ISO 20000-certified escalation procedures, this enables Criterion to restore full availability/performance within SLAs, so our customers can get back to work faster.

CORE CAPABILITIES:

IT Modernization

Network Operations Centers (NOCs)

Data Center Operations

Virtualization and Consolidation

Cloud Computing

Field Site Operations and Maintenance (O&M)

Network/Telecommunications Support

System/Application O&M

Help Desk and Desktop Support

System and Server Administration

Unified Application, Server, and Network Monitoring

Database Administration

Contingency Planning, Business Continuity, and Disaster Recovery

Lifecycle Asset Management

Configuration Management

Systems Engineering

Systems engineering plays a critical role in delivering a unified technical environment that eliminates inefficiencies, improves control over system boundaries, and enables seamless integration across multiple domains. To deliver holistic systems engineering support, Criterion brings a comprehensive methodology:

V-Model Methodology – Criterion’s V-Model methodology integrates industry best practices from CMMI for Development Level 3 for process standardization and maturation, ISO 27001 to build security controls and continuous monitoring capabilities into systems from concept to O&M, and ISO 20000 to drive high quality service delivery and continuous improvement over the life of the system. The V-model provides a structured approach to systems engineering activities that can be applied to both integration efforts to create a common set of IT services and systems across the enterprise, as well as infrastructure modernization projects to implement a modern, flexible, secure, and scalable computing environment. This approach provides structured processes encompassing both the technical and non-technical aspects of solving business problems and defining solutions, to include business process reengineering to provide continual alignment and realignment of processes with customer priorities and goals.

CORE CAPABILITIES:

Enterprise Architecture and Design

IT Infrastructure Engineering

Information and Data Management

Concept Development

Requirements Engineering

System Architecture

System Design and Development

Systems Integration

Application Development

To rapidly organize and deliver custom software applications that fulfill all customer requirements within short time frames and at a lower cost, Criterion incorporates the following features to provide an application development methodology offering unique benefits to our customers:

Software Engineering Center of Excellence (CoE) – Best practices and lessons learned on Criterion’s development contracts are documented, maintained, and disseminated to development teams on other contracts through our Software Engineering CoE. The CoE provides a unique Knowledge Management (KM) function to ensure each of our development teams remains up-to-date with emerging technologies, strategies, and best practices as they are established. This directly benefits customers by ensuring we deliver the most effective, most efficient development support.

CMMI Level 3 Certified Processes – Certification at CMMI Level 3 demonstrates that Criterion brings detailed, mature methodologies to execute application development requirements. At Maturity Level 3, these processes are defined and implemented across our customers’ organizations to drive repeated success and continuous improvement. Processes are designed to promote our customers’ long term strategic objectives and prevent known risks from impacting project outcomes. With processes defined across the organization and aligned to our customers’ strategic goals, CMMI Level 3 appraisal demonstrates our ability to provide reliable service delivery, rapidly organize and respond to emerging requirements, and promote continuous improvement across all projects.

Modern DevOps Approach – Criterion’s DevOps approach drives highly effective collaboration between developers, operations teams, and architecture groups, enabling Continuous Integration (CI) and Continuous Delivery (CD) of software releases. CI/DI provides the fundamental techniques to integrate middleware changes as they become available. By focusing on continuous integration of small changes, rather than integrating a large group of changes, the DevOps approach reduces complexity, makes it easier to walk back a change if needed, and makes it simpler to identify the root cause of integration issues.