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Sunday lunch with friends.
We have had better. Several items on the menu were not available, the waitress should have told us before we were giving our requests. Only had two potatoes with my roast beef. They were more like boiled than roast. Normally portion size is generous . No chocolate bombs. Again weren't told until we ordered. Yes it...
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A group of us went for the Festive Meal yetserday, and they had run out of turkey!! And this was at 12.45. How can you claim that it is a festive meal, and charge accordingly, if you have no turkey available? The substitute was chicken, but chicken joints, not slices of breast. There was no allowance made on the bill,...
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1Thank JennyMG

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Chris B, Manager at The Gate, responded to this review

Dear JennyMG
I must apologise that you were unable to have turkey for your recent festive booking at the gate. We should never run out for our festive bookings as they are all pre orders so i will investigate this immediately.
We feel the price is quite reasonable for 3 courses as you definitely save money but sorry that you...
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"The Gate" is a cosy pub with a welcoming atmosphere and reasonably
priced drinks. Apparently it tries to be a restaurant too, our meal
however was not up to standard. The starters could pass as all right but
given they were £6 each, one might expect more than that. The Squid was
well cooked, unfortunately it was cut into very...
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1Thank Sebfood

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Chris B, Manager at The Gate, responded to this review

Dear Sebfood
Thank you very much for taking the time to leave your comments
I am very sorry to hear that you did not enjoy the food we serve at The Gate.
The team are trained to check back within 3 minutes or so but i apologise if this did not happen as we would have been more than happy...
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Arrived and had to wait nearly 10 minutes for anybody to serve at the bar: all staff were in the back.
After drinks we moved to the restaurant where service was again slow.
Starter of squid was good. For main course I ordered "seared tuna" and clarified with the waitress it would be seared only, ie, rare on the inside....
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Helpful?

1Thank RogerB2000

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Chris B, Manager at The Gate, responded to this review

Dear RogerB2000
Thank you ever so much for taking time out to leave your comments about your recent visit
Im very sorry to hear that you had such a poor experience as we are working extremely hard to ensure the standard of food is excellent,the team are on the ball,and the service is as efficient as possible
Clearly this was...
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My husband and son had dinner here on a Sunday evening and it took them an hour to serve the drinks. Food was average.

Helpful?

1Thank PlacesInBetween

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Chris B, Manager at The Gate, responded to this review

Dear PlacesInBetween
Thank you for leaving your comments here on Tripadvisor.
I am shocked to hear that you waited an hour for drinks. I dont think ive ever known drinks to take 1 hour to make in all my time as a pub manager nor anyone staying that long to wait for them!!
Im sure there was some form of...
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We dined with friends and had a good evening, the food and service were fine, the only issue we had was with the bill: I'd have assumed that the waiter/waitress that served us would have inspected the bill prior to delivering it, however we were charged for five starters and five mains even though we were four! One I could...
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Thank Barry T

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Chris B, Manager at The Gate, responded to this review

Dear Barry T
Thank you so much for taking the time to leave your comments.
Im glad that you enjoyed your recent visit to the gate but i must apologise for the meals not being taken off before presenting the bill to you
Im sure it was simply human error and hope to see you again soon.
Best regards
Chris...
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My sister and I arrived for lunch today at 11.55. We ordered our food straight away, and were the first to order. We were served our food at 12.50.
Not good enough!!!!!!!!!!
The food was quite nice, and we were compensated with a coffee and a dessert.
Just felt sorry for the very many customers, who ordered after us!
Don't...
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Dear JuliekBucks
Thank you for submitting a review for the pub
Im so sorry that you waited so long to receive your meals. The kitchen team are working hard to improve their service times but on this ocassion clearly fell short of the mark.
I hope it wont put you off giving us just one more try to give you...
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When we arrived we were greeted by a rude, abrupt and unwelcoming female Front of House Manager/Duty Manager.
Unfortunately this typified the service throughout.
We ordered from the fixed lunch menu but had to settle for our third choice, as our first and second choice were sold out/unavailable - something that we weren't informed of when we were given our...
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1Thank AgendaJ

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Chris B, Manager at The Gate, responded to this review

Dear AgendaJ
Thank you very much for leaving your review
I am so sorry that your experience with us was not up to scratch and i must say that it does not sound at all like what you would normally experience.
The team are trained to be as friendly and warm with our guests as possible but it sounds like...
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What can I said yer again another amazing dinner at the gate with my friends, we where served again by Richard who is a lovely man, not only sever customer by running the pub just amazing person. Little downside was the rudest table next to us make rude remake to words the staff when they walked away. But hya I...
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Dear rwhite28886
Thank you so much for taking the time to leave us your feedback here on Tripadvisor.
Im thrilled to hear that you enjoyed your recent visit and Richard especially will be very happy to read these comments.
We very much look forward to serving you again soon. On behalf of Richard,i would really appreciate it if you would...
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As the title states, average is the best I can put our meal. Nothing served was terrible just very average.
For starters my partner ordered duck wings, she enjoyed these the most out of everything we had. Tender and well seasoned.
I opted for the soup of the day, which was mushroom. Very bland, needed a lot of seasoning and...
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Thank rbrooks11

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Chris B, Manager at The Gate, responded to this review

Dear rbrooks11
Thank you so much for leaving us your review...The longest most detailed review i have ever seen in fact so i really appreciate you taking so much time over it.
Forgive me for not being as detailed in my response but i really do take on board your points and i agree especially about the quality of mash...
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A modern contemporary country pub with a rustic feel,serving good quality fresh food and a fantastic range of beers,wines and spirits. Cozy up next to the fireplaces in winter and enjoy our lovely garden in the summer months.

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