About Us

Company Profile

Pankow & Associates has been serving the South Florida insurance defense industry for over 30 years. Our goal is to build trusted and valued client relationships through consistent and reliable results. Our investigators work with insurance companies, claims adjusters, lawyers, third party administrators, risk management teams, hospitals, and other self-insured companies.

Founded by Daryl & Susan Pankow in 1989, both owners are vital components in the business today. With an active role both in the office and in the field, Daryl & Susan make it known that you will receive the utmost service and support when working with Pankow & Associates. Built on the principles of honesty, integrity, and loyalty, this family-owned business has become one of the largest and most respected private investigative agencies in Florida.

While the company is headquartered in South Florida, Pankow & Associates accepts cases throughout the state of Florida as well as international assignments for which they receive special permission to complete. Traveling to countries as far as Puerto Rico and Peru, our bilingual staff is an asset both internationally and in South Florida where many residents primarily speak Spanish. Pankow & Associates strives to encompass a culturally diverse organization with men and women of all ages and ethnicities to seamlessly fit into any investigative situation.

Mission Statement

At Pankow & Associates, our mission is simple: to deliver superior results with the highest regard for honesty, integrity, and loyalty. We believe each case is unique, and we work directly with each of our clients to identify the best investigative methods to achieve their desired outcome. Our goal is to save you money by providing outstanding results and minimizing excessive costs incurred from exaggerated insurance claims and fraudulent activities.

Ethical Standards

We don’t cross the line and we steer clear of the grey. While it is our job to sneak around, we firmly believe in obtaining our results through legal, honest, and ethical methods. While show-stopping results are what we all desire, we refuse to use compromising methods that could lead to evidence being inadmissible in court. Our goal is to save you time, money, and frustration throughout every step of the way.

Our Team

Named one of the nation’s best insurance defense investigators, Daryl has traveled the world to perform investigative services as well as testify as an expert witness with nearly 30 years of industry experience. Daryl’s remarkable ability to detect the smallest of details paired with his determination to deliver an unparalleled product serves as the forefront of Pankow & Associates’ unwavering reputation.

Licensed Investigator since 1987 (30+ years)

Owner, Co-Founder

A leader inside the office and out in the field, Susan’s wide array of investigative skills distinguishes her in this male-dominated industry. Her uncanny ability to locate just about anyone or anything is what sets Susan apart as a leader in this field. You will never forget working with Susan, as her determination to solve any problem is quite contagious.