Service Contracts

Continuum laser systems are designed and built to last well beyond the standard warranty period. In fact, many have been in operation for over a decade. However, all lasers do require some routine maintenance and occasionally may require service. Continuum offers a wide selection of customized service support solutions for our Scientific and Industrial customers. Some of these solutions include Service Contract Agreements for:

Preventative Maintenance

Remedial Maintenance

Diagnostics Services

Modifications of Equipment

Annual Service Contracts

These contracts provide a variety of benefits and offer a wide selection of support levels. Some of them include:

Priority On-site Response Time.

2, 4, 8 or 12 Labor Days per year.

Parts Discount of 10% to 35% available on select contracts.

Site Contracts are available for multiple systems.

A periodic maintenance contract is the best way to ensure:

Sustained optimal performance - with each visit the laser is brought back to its maximum performance level.

Reduced down time - periodic inspection of parts that may be susceptible to everyday wear and tear allows you to proactively replace these components before they fail.

Longer laser lifetime - lasers operating at maximum efficiency run with less stress and simply last longer.

Reduced operating costs - lasers maintained at their peak performance and maximum efficiency won't drive lamps (diodes) and other consumables as hard thus extending their lifetime. The result is fewer lamp (diode) replacements.

Lower utility bills through higher efficiency.

Each periodic maintenance visit provides:

A complete system diagnostic, including any required adjustments, cleaning and maintenance procedures needed to bring the laser system back to peak performance.

A check of inventoried levels of consumables and spare parts.

An evaluation and any recommendation on the operational use of the laser system and the operating environment.