The fare structure is defined by the tariff zones and the volume of customers of them.

Complementary services outside the Metro operating hours.

The Metro service itself runs from 06.00 to 23.00 on Monday to Thursday as not enough customers would use the service outside those hours to justify keeping it open longer, with all the expense that this would entail. However, Metro Bilbao offers a complementary bus service on the right bank of the river. On the left bank, an equivalent service is offered by Bizkaibus and RENFE train services.

Due to the road works that Getxo City Council is carrying out on Algortako Etorbidea, the bus stops of Algorta and Aiboa-Neguri to Bilbao will be modified, starting on the 25th of february 2018. The new stops will be in Avenida de los Chopos 93 (Algorta) and Avenida de los Chopos 35 (Aiboa-Neguri).

Likewise, due to the works in Berando, the bus stops are now in Mimenaga roundabout, at the beginning of Sabino Arana St., both ways.

Why do the ticket machines not give bank notes as change?

There are hardly any transportsystems anywhere in the world where automatic ticket vending machines return bank notes, because this would complicate the operating of these machines excessively and slow down operations. It would also be very expensive. To simplify ticket purchasing Metro Bilbao does, however, offer the possibility of purchasing any type of ticket using a credit card.

Why is there no underground service before six in the morning and after 11 at night?

An underground system can only be kept open if it carries large numbers of people. The timetables of a metropolitan transport system must take into account the demand for mobility at different times of day. Metro Bilbao has determined that demand outside current operating hours is not sufficient to justify maintaining a mass transit system. Metro Bilbao offers a complementary bus service that covers the route both ways between the Casco Viejo and Plentzia stations outside the usual metro opening hours. For timetables and stops see the Timetables and Frequencies section.

Can I travel with my pet?

You can now:

• Travel on the metro with your dog or cat and if it is not dangerous or will bother the other passengers due to its form, bulk, noise or smell.The metro staff will assess whether the animal is a danger before authorising its access.

• You can only travel with dogs and cats that weigh under 8 Kg and in the following conditions:

Cats: Always in a closed pet carrier or crate.

Dogs: On a lead and held by the owner, or in a closed pet carrier or crate. The dog may not be put down on the floor of the station or train.

These rules do not apply to guide, assistance or law enforcement dogs.

But you cannot travel with:

• Any other type of pet.• Exotic animals (reptiles, spiders, insects, etc.).• Dogs considered to be potentially dangerous.

• Dogs and/or cats over 8 Kg.

Special care should be taken:• In the validation areas, when entering the train and in any area where doors open and close, to make sure the animal is not injured..• Try not to travel with your pet at busy times.

• It is your responsability to avoid incidents or damages caused by the behaviour of your dog or cat.

We recommend:• That you make sure that the other passengers do not mind you travelling with your animal and do not force its presence on people who may be frightened or bothered. In this case, you should move to another area of the train.

Why are there no public toilets on the Metro Bilbao stations?

There are several reasons why there are no public lavatories at our stations. These include: firstly, there is no legislation that requires us to provide them. Secondly, waiting time at Metro stations is minimal when compared with medium and long distance lines. And finally, the architectural design of the stations seeks to create open spaces with no concealed areas, for the sake of maximising safety. It is hard to keepwatch over public lavatories, which makes them “ideal” areas for illegal actions.

Why is there no non-stop night service on Fridays as on Saturdays in winter?

Because passenger numbers recorded to date on Fridays and the eves of public holidays do not justify the maintaining of a service such as the one provided on Saturdays. A public transport system is expensive and can only be justified when large numbers of passengers are carried.

Why are some entrances closed during the night service?

The decision to reduce the number of entrances in this type of circumstances, it is common practice in the world’s underground services as a measure to increase and guarantee passenger safety. We consider that it is best to keep only the entrances nearest to the station office open so as to provide customers with speedier, more efficient service.