FAQ

How can I receive autographed cards from Elan team?

To receive autographed cards from one of our team member please send your full name, address and the name of the member of Elan team that you would like to have cards from to: info@elan.si Please understand that we have a limited amount on autographed cards to give out, so we only send one card per team member to one person. Also, we do not reply to multiple requests per season. Requests may take up to a few weeks to process, so please be patient. Please do not email or call about pending autograph cards requests.

How can I receive Elan stickers?

To receive stickers please send your full name and address to the contact email of our distribution partner for your countr. You can find the distribution information on this part of our webpage.

Requests may take up to a few weeks to process, so please be patient. Please do not email or call about pending sticker requests.

How does the Elan warranty process work?

Elan warranty policy applies only to products purchased from authorized dealers (eBay is NOT an authorized Elan dealer) and is valid only for the original purchaser.

Warranty claims are to be made through the authorized Elan dealer where the product was purchased. The dealer will initiate the warranty process and ship the product to Elan if necessary.

If the product was purchased online, you must contact the online shop where the product was purchased . Normally, the dealer will ask for proof of purchase and several photos of the affected area(s).

How do I apply for Elan sponsorship?

We have different team sections at Elan. The Racing department covers our FIS Alpine and Skicross team and a team manager in the marketing department is responsible for the Freeski team sections (Global, International and Rookie).

As far as FIS team section goes, the Racing department makes the selection of potential skiers that we would like to sponsor, so at the moment we do not collect aplications for sponsorships. You can however contact one of our distribution partners if you are an upcoming skier and would like to work with us. You can find the contacts of our distribution partners on this part of our website.

The Freeski Global team is supported by Elan HQ, but we should let you know that our standards for sponsoring athletes are quite high. If you think you have what it takes, please submit your photos or/and video edit to info@elan.si. Additionally, attaching a resume and a cover letter summarizing recent contest results, video views, magazine exposure or relevant work experience is recommended.

International and Rookie teams are supported by our distribution companies and local reps, but still undergo a evaluation process by our HQ, so the above mentioned protocol also applies for these two teams. If your sponsorship request passes the evaluation process by the Elan HQ successfully we will forward your application to the right distribution company.

Please do not email or call about sponsorship submissions. If we’re interested, we'll let you know.

I work as a full-time mountain employee, am I eligible for a proform?

For Proform deals contact the Elan distribution company in your country. You can find the distribution information on this part of our webpage.

Where can I find more information on Elan's various technologies, profiles, cores and construction?

To learn more about Elan technical features and contruction, please visit the Technology pages on our website.

Are you hiring and new personell?

Sometimes. Please send your resume and cover letter, explaining why you would want to work at Elan to info@elan.si. Even if we do not need your help at the moment, we will keep your info in our database and contact you if we will be hiring.

The entering of personal data during the order and payment procedures is being secured by an SSL-encryption. Outsiders are unable to view the data you enter, since we use a modern 128-bit-technology to provide a secure Transmission.