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Client Management

Policy Management

You block or allow an entire list of websites in a specific category in Blocking by Category. For example, turning the social media category to ON, will block access to Facebook.com, Twitter.com, YouTube.com, etc.

You add an override to make an exception for individual urls within a category. For example, if you would like to block all social media sites except for YouTube, you turn blocking 'ON' for the Social Networking Category, and then add an override allowing YouTube.com.

To filter HTTPS (secure) webpages, you turn HTTPS Filtering ON.

Blocking by Category

Websites are grouped into specific categories by content.

To block or allow all the websites in a category, use the ON/OFF toggle button in the Blocking by Category area at the bottom of the page.

Once you make a change to a category, click Update and click OK in the dialogue box that appears.

Overrides

Overrides block a specific URL in an allowed category, or allow a specific URL in a blocked category.

Overrides List

Any URL you have specifically blocked or allowed in an ENA WebSafe policy appears in the Overrides List.

Export Overrides

Click Export Overrides to export the list to a CSV file.

Add Overrides

You can add an override for a single URL or multiple URLs at once.

Single

To add an override for a single URL, click the Single tab, then do the following:

Select URL from the Type drop-down menu.

Enter the URL to override in the Add an Override field.

Select Block or Allow from the Override Action drop-down menu.

Bulk

You can add overrides for a batch of URLS by typing or copying a list into the URL List area or by uploading a CSV file under the Bulk tab.

URL List

Click the Bulk tab.

Type or copy your list of URLs (one per line) in the URL List area.

Select Block or Allow from the Override Action drop-down menu.

Click Add.

Note: The list of URLs entered in the Override area must be ALL block or ALL allow.

Upload a CSV File

To prepare an Excel file for uploading to ENA WebSafe:

Enter URLs in Column A.

Enter Block or Allow in Column B.

Save the file.

To prepare a plain text editor file for uploading to ENA WebSafe:

Enter each URL on a separate line followed by a comma and either Block or Allow. Do NOT add a space after the comma.

Save the data in the CSV file format.

Upload the CSV File

Click Browse.

Locate and select the CSV file you created.

Click Upload.

The Bulk add URLs box containing the URLs imported displays. Errors are indicated in red and denoted with an (!) icon.

Correct any errors.

Hover your curser over the (!) icon for information about an error.

Click Edit to make changes to a URL. Click Save when done editing.

Click the (X) icon to delete unwanted or duplicate URLs.

Click Revalidate. If new validation errors are shown, repeat until all errors are resolved.

Note: URLs with errors will not be added to the policy.

Complete the Bulk Add Process

Click Add to complete the bulk add process.

HTTPS Filtering

When enabled, this feature allows you to block access to HTTPS (secure) webpages based on your policy settings. Secure websites are categorized in the same way HTTP websites are categorized. When HTTPS filtering is turned on, your category settings apply to both HTTP sites and HTTPS sites. Therefore, sites like https://playboy.com and http://playboy.com are both categorized as pornography and blocked if your policy is configured to block pornography.

Secure websites are categorized based on the root site name or IP address instead of the entire path. As a result, if HTTPS filtering is enabled and HTTPS://YouTube.com is blocked, all videos hosted on HTTPS://YouTube.com will be blocked. It is not possible to unblock specific videos within YouTube because everything except the main domain name is encrypted and cannot be read by the filter.

To enable HTTPS Filtering move the slider so ON displays.

To disable HTTPS Filtering move the slider so OFF displays.

Once you make your selections, click Apply to save your changes.

Note: When HTTPS filtering is enabled in ENA WebSafe Prime, it is not possible to use Authorized Override to access a blocked HTTPS site.

Using Pre-Authentication to Access Blocked HTTPS Web Sites

Note: The pre-authentication feature is available in ENA Websafe Pro only.

If an HTTPS site is blocked, it may return a block page. To prevent this, you may pre-authenticate your browser session to avoid HTTPS sites from being blocked, assuming your credentials allow you to access the site.

If you receive such an error, take the following steps to access the HTTPs site:

Open a new tab in your browser.

Go to block.ena.net.

Enter your credentials when the ENA WebSafe log in screen displays.

Return to the original tab you opened where the error message displayed and refresh your screen, or open a new tab and re-enter the URL.

The blocked page displays.

Note: After you have authenticated (or logged in), you must leave the block.ena.net tab open in your browser in order to avoid seeing error messages associated with blocked HTTPS sites.

URL Lookup

URL Lookup shows you how a specific URL is categorized according to your Content Filtering policy.

Locating URLs

Select URL Lookup under Client Management in the left navigation bar.

If your community has multiple content filtering policies, select the appropriate policy from the Policy drop-down menu at the top of the URL Lookup screen.

Enter or paste one or more URLs in the URL(s) box.

Click Search to look up the URLs you entered in the text box. To clear the text box, click Reset.

Invalid URLs

If a URL cannot be validated, you receive an Invalid URLs notification.

Edit the URL to make it valid and click Save.

Delete the URL to remove it.

When you are finished, click Continue.

URL Lookup Results

Column

Description

URL

The URL you looked up.

Status

Tells you if the URL is Blocked or Allowed.

Status Decided By

Indicates the reason the URL was blocked or allowed. Reasons include:

Policy Categories Check - The status of the URL is determined by your policy's setting for the Category to which it belongs. For example, facebook.com will be blocked if your policy blocks the Social Networking category.

Local List - The Local List is based on overrides you add. For example, if the Social Networking category is blocked, but you create and override for YouTube.com, the status of YouTube.com is decided by your Local List.

Click the information icon (!) to the left of each entry in the Status decided by column for more details on why the URL was blocked or allowed.

Categories

How the URL is categorized.

Actions

This column includes actions you can take in relation to the URL.

If the URL is blocked, you can choose to allow it.

If the URL is allowed, you can choose to block it.

You can elect to apply the action (block or allow) to all of your filtering policies at once.

Blocking and Allowing a Single URLs

Check the Status column to see if a URL is blocked or allowed.

To block an allowed URL, click Block at the end of the row in the Actions column. To allow a blocked URL, click Allow.

Blocking and Allowing Multiple URLs

To block or allow multiple URLs at once. Click the check boxes to the immediate left of the URLs you want to override. Notice that a new set of actions display at the bottom right of the lookup results.

Blocking and Allowing URLs for Multiple Content Filtering Policies

If your organization has multiple Content Filtering policies, apply the change to all policies by checking the Apply to all my policies box.

Click Allow or Block in the Actions column.

Click Apply Changes to save your changes.

Cancel your changes by clicking Undo on the same row as the URL or by clicking Revert at the bottom of the page.

If you apply your changes, the Override URLs box displays.

To override the selected URL(s), click Override.

To cancel the override, click Cancel.

When you click Override, you may see an information icon (!) in the Status column. This means that there is more information available about your override. It's possible that ENA WebSafe encountered a problem with your override. Click the icon to view the information. If you need help, contact the ENA CTAC.

Audit

If you have multiple policies, select the policy you would like to view.

Accessing the Audit Report

The Audit report can either be accessed directly from the Navigation Bar under Client Management or after altering the content filtering policy.

After altering your content filtering policy, a dialog box will display asking if you wish to view the Audit report. To do so, click View Audit.

Exporting the Audit Report

You can export a CSV copy of the Audit report to view your policy's entire change history.

Access the Audit report.

Click the Export search records icon.

The CSV version of the Audit report will export. The exported report reflects all changes to your content filtering policy and contains the same details as the on-screen report.

Audit Report Contents

The ENA WebSafe Audit report contains all changes made to your policy's content filtering. The Audit report is organized in columns. The contents of each column are described below.

Column

Description

Job ID Number

The Job ID Number is a unique identifying number for a specific content filtering policy change. If you need support, be sure to have this reference number available before contacting ENA's Customer Technical Assistance Center (CTAC).

Initiated On

The date and time the change was started.

Updated On

The date and time the change was completed. There may be a minimal delay while the change completes based on your network speed and demand. The change will not display in the Audit report until it is completed.

User

Status

Shows whether the job has completed, resulted in an error, or is pending.

Filtering the Audit Report

It is possible to filter the Audit Report based on change status.

Select Pending, Completed, or Error from the Status drop down menu to see changes with the selected status.

Request Review

Note: Request Review is a feature of ENA WebSafe Prime only.

If a user in your organization attempts to access a website blocked by content filtering, a screen similar to the one below displays.

You view and manage users requests that blocked sites be unblocked in the Request Review area.

If you do not wish to review these requests, you have the option of directing these requests to ENA, where the Customer Technical Assistance Center will make the block/allow determination.

Viewing Requests

Use the Navigation Bar to access the list of requests that have been submitted by users in your organization.

You see all pending review requests. You can toggle between Pending requests and those that have been resolved. To view resolved review requests, click the History tab at the top of the review list. Display pending requests by clicking the Pending tab again.

Searching and Filtering Requests

Pending Requests

Select the Pending tab at the top of the review list to filter pending requests. Filter options include:

Submission Date (Start) - Enter the date the review request was submitted or select it from the calendar. Search results include review requests submitted on the date you enter as well as any previous date.

Submissions Date (End) - Enter the date the review request was submitted or select it from the calendar. Search results include review requests submitted on the date you enter and any date before the date you enter.

E-mail - Search results include review requests created using the e-mail address you enter.

User Name - This is the username of the person who submitted the request.

Request Action - Select Block from the drop-down menu.

Status - Select Pending Review or Directed to ENA from the drop-down menu.

URL - Search results include any review requests for the URL you enter.

Request History

You can filter resolved requests by using any of the fields at the top of the page. The fields on the History tab are similar to those on the Pending tab, but there are some differences. Be sure to select the History tab at the top of the review request list.

Submission Date (Start) - Enter the date the review request was submitted or select it from the calendar. Search results will include review requests submitted on the date you enter and any date thereafter.

Submissions Date (End) - Enter the date the review request was submitted or select it from the calendar. Search results will include review requests submitted on the date you enter and any date before the date you enter.

E-mail - Search results will include review requests created using the e-mail address you enter.

User Name - This is the username of the person who submitted the request.

URL - Search results will include any review requests for the URL you enter.

Handler Username - This is the username of the person who resolved (blocked/allowed) the request.

Resolution - Select Approved or Denied from the drop-down list.

Processing and Resolving Review Requests

You can approve requests, deny requests, or direct them to ENA for resolution.

The Review Request Table

The Review Request Table

Request Number - When a request is submitted, it is automatically assigned a ticket ID number.

Name - The name of the person who submitted the review request.

Email - The e-mail address of the person who submitted the review request.

Phone - The phone number of the person who submitted the review request.

Site - The policy for which the review request was submitted.

Request Type - The review request submitted will ask that a site be blocked or allowed. This column reflects their request.

URL - This is the URL for the site for which the customer submitted the review request.

Submission Time - This reflects the date and time the review request was submitted.

Status - Pending Review means the request is awaiting review. Directed to ENA means that the request has been forwarded to ENA's CTAC for review. You can change your Request Review settings to automatically forward all review requests to ENA, or you can manually forward requests one at a time.

Category - Information in the Category column indicates how the site in question is classified for content filtering purposes.

Details - Click View to see all available information regarding a review request.

Approving Requests

To approve a requests, click the Approve icon on the far right side of the review request in the table.

You see the confirmation prompt. If you are sure you want to approve the override, click Apply. If not, click Close.

When you click Apply, the status changes to Complete, and the request is moved from the Pending table to the History table. The URL is added to the Overrides list for your policy.

Denying Requests

You can deny a single request, multiple requests, or all requests at once.

Denying a Single Request

To deny a single request, click the Deny icon on the far right side of the table.

You see the confirmation prompt. If you are sure you want to deny the override, click Apply. If not, click Close.

The request moves from the Pending table to the History table.

Denying Multiple Requests

Check the box to the left of each request you wish to deny.

Click Deny selected at the bottom right of the table.

You see the confirmation prompt. If you are sure you want to deny the override, click Apply. If not, click Close.

The request moves from the Pending table to the History table.

Denying All Requests

Check the box to the left of the column headings in the table. The boxes to the left of every review request will be checked.

Click Deny selected at the bottom right of the table.

You see the confirmation prompt. If you are sure you want to deny the override, click Apply. If not, click Close.

The request moves from the Pending table to the History table.

Directing Requests to ENA

To direct a request to ENA, click the Direct to ENA icon on the far right side of the table.

In the box that displays, click OK to send the request to ENA for processing.

The status of the request changes from Pending Review to Directed to ENA, and it will remain in the Pending table.

Promoting a Request from History to Pending

Open the request review table.

Select the History tab.

Click the Promote to Pending icon in the far right column of the History table.

You see the confirmation prompt. If you are sure you want to deny the override, click Apply. If not, click Close.

The request moves to the Pending table. You will see a dialog box similar to the one below in the top right corner of the screen.

Request Review Settings

You use Request Review Settings to automatically direct all review request to ENA and to specify a verified domain.

Directing Review Requests to ENA

To automatically direct review requests to ENA's CTAC to make block/allow determinations:

Click the Direct to ENA slider so Yes displays.

Click Apply to save your changes.

Note: If you manage multiple polices, be sure to select the appropriate policy from the drop-down menu at the top of the page.

Specifying a Verified Domain

A verified domain is used to help filter out inappropriate requests. ENA WebSafe's Request Review will only accept review requests from e-mail addresses with the designated domain.

Enter the domain your organization uses in the Verified Domain field.

Click Apply to save your changes.

Authorized Override Token Dispenser

Note: The Authorized Override Token Dispenser is a feature in ENA WebSafe Prime only. It is turned on by default for libraries, and may be turned on by request for schools and other ENA WebSafe Prime customers.

Note: An Authorized Override Token only overrides the content filter for http sites blocked in a content filtering policy. It does not provide access to blocked https sites.