Hi, i have had my 300 for some years now, it came with the test n tag printer and works fine. I wanted to try the test n tag Elite and bought one after checking compatibility ! The 300 finds it on bluetooth but it will not print. I am trying to find out if it's a firmware issue ? My 300 is in version 2.12.4 I know we are on 3.46 now. Is it this which is causing the problem ?

The latest is !! I have just opened a brand new PATguard elite 2 and tried to install it on my PC, typed in the serial number and it now wants an unlocking code, so i emailed the request, only to be told its not suppoerted any more and to buy the 3rd version !! I have just spent almost £500 on this software, i want to install it and update my firmware. Can someone at seaward help please ??

I have been asked to send a picture of the serial number inside the cover, i sent the picture of the serial number to which i was told its not recognized. I had trouble putting the serial number in having to watch out for zeros and naughts !! It turns out that a rogue letter that looks like a 1 or a 7 was in actual fact a capital " I " We shouldn't have to guess what a letter or a number is on a code. The other thing is, no more support with pat guard elite 2 so the activation code can not be done on line only e-mail, phone or fax ! if its done on by e-mail then you have used up you 1 and only chance of activation !! it then can not be done again on line. So i have a brand new just opened £500+ of software that i have spent all day with e-mails trying to sort out and still no further on than this morning. Can we get it sorted please ??

Just to update !! The prime test 300 will work with the test n tag ELITE, BUT it needs to have the latest firmware on it, 3.46. The utilities needed for it, are on the Pat Guard elite 2 software, under data transfer. It's took a few days and e-mails to sort it all out, but now i have a fantastic bit of kit and i don't think i would use anybody else for pat testing equipment.