Dear guest,
Thabk you for your preference. We are working diligently to improve the high speed internet service in our hotel. We understand that this is an important amenity for our guests, and we are truly sorry for any inconvenience this caused for you.

5 out of 5

Recommended
for Everyone

by A verified traveler

Posted Aug 22, 2017

Great location, great stuff, clean room, would definitely recommend this hotel

Great hotel, breakfast selection. We arrived late at night and stayed 1 night. Unfortunately, drink credit expired night that we arrived and staff didn't advise us of that at check in.

Comment from Hotel Management

Aug 11, 2017 by Debora , Hotel Management

Dear Guest, thank you for taking the time to share your experience. On behalf of our entire staff we apologize for the concerns you shared about your experience at this hotel. I have review this with our team, and I assure you we are working diligently to ensure a similar situation does not occur again in the future. We appreciate the feedback and will use it to fine tune our operations in the hope that upon your next visit we can exceed your expectations.

Nice hotel and very well located in Miraflores

Posted Jun 26, 2017

Location: Beach, convenience store

The hotel is very good. The only reason why I didn't give the hotel 5 stars is because the room I was given was just painted and it still smells like paint when I arrived. Otherwise, everything was good. Nice staff, nice bar, comfortable bed, etc.

Dear guest,
We appreciate the feedback and will use it to fine tune our operations in the hope that upon your next visit we can exceed your expectations
Sincerely,

2 out of 5

by A verified traveler

bad upgrade

Posted Jun 22, 2017

i rent two rooms. one for me (expedia gold member) and one for my work partner. we received an upgrade and he got better room than me.

Comment from Hotel Management

Jun 26, 2017 by Customer Care, Hotel Management

Thank you for reaching out and writing your review. We sincerely apologize that you were not pleased with the upgrade that was given to you during your stay. This is not the kind of experience we want our valued guests to have. We give the utmost importance to our guest's comments as they help us improve and continually provide the best guest possible experience. We hope that despite not exceeding your expectations, you will give us the opportunity to redeem ourselves on your next visit.