Most email providers now routinely employ anti-spam software. Unfortunately, because of the number of emails Cams sends out, your email provider might be classifying some Cams messages as spam. To make sure that you receive email from other Cams members, as well as announcements and updates, please select your email provider from the list below and follow the instructions provided.

A note on receiving Cams email: Occasionally, you might receive a large amount of email from Cams in one day. Even if you don't want to read all the emails at once, don't report any email from Cams as junk or spam. If you do that, it's likely that all your future Cams emails will be labeled as spam, and you won't receive them.

Note: If you've changed your email address recently, Cams will verify the new address by changing your password and sending the new password to the new email address.

What if it says that my password is incorrect?

There could be several reasons why your password and username are not matching up. Try using your browsers "back" button to return to the login screen. Clear the fields and enter your information again. If this still doesnt work, use the automated password/username lookup form.

Other causes could include:

Your account has been deleted during our review process. Please check your email inbox for a notice regarding this matter.

You ve updated your account and have a new password. Please check your email inbox for your new password and try to login again.

Please clear your browsers cache, and make sure you arent using a Bookmark or Hotlist link.

Caps lock may be on.

How do I send emails to models?

To email a model, you must be a Standard Member with at least $20 in your account, a Premiere member or a member of that model’s Fan Club.

To email a model:

From the Home Page, first click on the “Who’s On Now” link or your Favorites page, then click the Bio link below the picture of the model you want to contact.

On the left side of her Bio page, click the Contact Me link.

Fill out the form with your message to the model. You can enter up to 16,000 characters per email and include up to three photos in your email.

When you’re finished, press the “Click to send the above message” button. If you want to save the message and send it later, you can click “Save to draft.”

Note: Make sure to enter all of the information in the form, including the Confirm Number information. This is a security feature to help stop spammers. If you don’t fill out all the information your message won’t go through. Vision-impaired members can click on the anti-spam number to hear an audio file.

How do I get email from models?

To read email from the models:

Enter your username and password to login.

Click on the "Mailbox" icon at the top of any page.

This will take you to the Cams Message Center and show you any messages in your Inbox.

Click on a message to read it.

What kind of live shows are available?

Cams offers five types of live performances:

Free Chat. As a member, you can chat with a performer as long you like or until you “Go Private” by using our Private Chat feature with your favorite performer. As a guest, you may only watch the conversation and video but may become a member by completing the free and simple sign-up process. Unlike Private and Nude Chat, Free Chat contains no nudity.

Private Chat. Almost anything (and we mean anything) goes as you and the performer spend as much time as you like. Direct the performer to satisfy your desires! As the name Private Chat suggests, other members cannot hear the audio (when available) or see the text of your conversation. To find a performer for a Private Chat, enter Free Chat and look for the "Go Private Show" button.

Nude Chat. Similar to a Private Chat except other members may also interact with the performer. For the performer’s full attention, use Private Chat.

Voyeur View. Watch the video portion of any Private Chat as a voyeur or to preview your next Private Chat. You may view for as little or as long as you like, but once the Private Chat ends, so does your Voyeur View session. Like any good voyeur, you are at the whim of others.

Cam-to-Cam. Need a new reason to use your webcam? Spice up your chat! For a truly interactive experience, use your webcam to broadcast yourself to the performer during Free, Private or Nude Chat! Only the performer can see you, so get kinky!

Enjoy!

How do I contact your customer service department?

If you have any questions, please fill out the feedback form on your Feedback page. Select the appropriate feedback type from the drop-down menu, and click the "Send us your comments" button when you finish filling out the form.

Find free Cams.com help on this page to learn general information and member assistance. For general information, learn about cams, models, live sex, online chat, HD video and model galleries. If you’re a new Cams.com member, you can also find information here about passwords, sending emails, and live shows for members. Also contact the Cams team from this help page to reach customer service, billing support, or technical support.