Communications Supervisor

2/01

ADA revised

POSITION DESCRIPTION

7007

CITY OF COLUMBIA, MISSOURI

CLASS TITLE:

COMMUNICATIONS SUPERVISOR

Work is performed under the general supervision of the Public Safety Joint Communications Administrator. This is supervisory work overseeing shift operations, personnel, and equipment in the Joint Communications and Information Center (PUBLIC SAFETY JOINT COMMUNICATIONS).

ESSENTIAL FUNCTIONS/TYPICAL EXAMPLES OF WORK PERFORMED(This list is not comprehensive, but indicates duties and responsibilities which may be redefined pursuant to operational needs):Interviews and recommends for hire; briefs and orients new employees; conducts on-the-job and classroom training sessions; supervises daily activities; completes performance evaluations, counsels employees and implements corrective actions; approves employee schedule trade requests. Supervises and assists staff in the receipt and transmission of messages on communications equipment. Ensures that proper procedures are followed in routine and emergency operations and that only personnel certified as Emergency Medical Technicians handle the life threatening calls. Supervises the dispatch of all police, sheriff, fire, ambulance, and civil defense units and the monitoring and reporting on severe weather conditions. Responsible for the receipt and transmission of radio traffic on all secondary frequencies. Maintains full knowledge of policies and procedures pertaining to PUBLIC SAFETY JOINT COMMUNICATIONS and the user agencies. Prepares monthly reports on operations and activities. Prepares quarterly reports on employee activities. Answers complex or unusual inquiries and furnishes information to City and County personnel upon request. Ensures that routine checks and maintenance are performed on communications equipment including transmitters and receivers; police, fire, and civil defense alarm systems; and related equipment. Assists the administrator in formulating work schedules, requisitioning supplies, establishing routine and emergency operating procedures, and maintaining the supervisor's manual, building, and residence files. Maintains tape requests from user departments. Performs related duties as needed or assigned.

KNOWLEDGE, SKILLS, AND ABILITIES - MINIMUM QUALIFICATIONS:
Graduation from high school and three years of experience as a lead operator
in public safety communications; or any equivalent combination of education
and experience which would provide the following knowledge, skills, and abilities:
Thorough knowledge of the methods, policies, and procedures of public safety
communications. Thorough knowledge of the geography and street system of Columbia
and Boone County. Thorough knowledge of public safety principles, practices,
and functions including police, sheriff, fire, ambulance, and civil defense.
Considerable skill in operating telephone switching and radio equipment. Skill
in typing quickly and accurately and operating a personal computer and its related
software. Skill in maintaining permanent files in the computer system. Considerable
ability to deal tactfully and courteously with the public, City and County officials,
and fellow employees. Ability to plan, supervise, and organize the work of others.
Ability to work on rotating shifts. Ability to provide constructive input in
staff meetings. Ability to write clearly and concisely. Ability to function
efficiently under stress and handle several functions simultaneously; speak
clearly, concisely, and accurately over radio and telephone equipment. Ability
to use good judgment in the analysis of problems. Ability to prepare accurate
reports and records. Ability to work unscheduled overtime. Excellent work history
and attendance record. Certification from the Missouri State Highway Patrol
in MULES Inquiry and Entry. Basic Communications training and Basic Life Support
and Emergency Medical Technician certifications highly desirable. APCO Telecommunicator
Instructor Certification.