Comments

@siteimpulse: That definitely would drive me mad. Is this behavior limited to certain login items or are you finding it's largely universal? Same behavior with the keyboard shortcut? This is Ctrl + \ by default, but you can check Preferences > Logins to confirm yours.

Thanks for checking @siteimpulse! Intermittent issues like this are icky since it's hard to pin down what's causing them. Don't feel like you need to spend too much time looking for a pattern, though. If it happens on multiple sites and you feel it happens on more sites than not, it's probably not something about the site design and we'll need to take a closer look.

@txsteve: I have seen a bit more of this as the day wears on and am looking into it. Do you use the keyboard shortcut to fill or the browser icon? What I'm seeing thus far is a bit inconsistent, so more data is helpful. Thanks.

@txsteve: Do let me know if you have a similar experience with the keyboard shortcut. I'm seeing a bit of a surge in issues from both the keyboard-loyalists and us icon clickers, but I'm not able to reproduce either myself thus far. Thanks!

@brenty: I'm using 1Password 4.6.2.626 on my Windows 10 box at the office. I'm using the 4.6.11.91 Firefox Add-on. Hope that helps. It's still very frustrating having to click on the icon several times before the password fills.

@MikeT : Sorry to report that there still seems to be a problem when trying to fill in some username and passwords using the toolbar icon. It isn't happening on as many (I don't think) but still is happening.

I deleted the file and I thought it helped - on the first website I managed to log in instantly.
But then I went to another website (WordPress admin panel) and I had to click three times to get in.
So - in my case it didn't help.

When you experience this issue, can you immediately generate a fresh 1Password diagnostics report and email it to us. To do this, open the main 1Password 4 program and go to the Help Menu > Diagnostics Report > Export to File. Email the file to us at [email protected] and please include your forum username and the link to this thread, so we can connect the dots.

Let us know when you sent the email, so we can confirm we got the email.

Hey @siteimpulse! I'm only seeing one e-mail from you and it's from many moons ago, so I don't think it's the right one. Did you receive a support ID from our handy BitBot assistant? If so, could you drop that support ID here so I can locate your e-mail? Thanks!

@siteimpulse: It doesn't include secret data, per se, but it's still not something we want folks posting publicly. I'm going to go ahead and send you an e-mail myself so that you have something to respond to. Go ahead and reply when you get the chance and attach your diagnostics. It should arrive shortly.

@siteimpulse: Thank you for getting back to us with the report! We need some time to investigate this issue, so we will take a closer look now and get back to you via email as soon as possible. Thanks again!