Openreach Database Issue

I have recently had a new line installed which is connected to cabinet 5 Redbourn. During the installation a fault developed on the line, prior to the fault I was able to order infinity however the results now show that it is not available. When performing a search using my address it shows that infinity is available.

Further to this, other flats in the development have infinity installed already. I believe that this is a openreach database issue and was wondering whether this could be updated to show that infinity can be installed?

The results from the ADSL checker are below

Telephone Number 01582****** on Exchange REDBOURN is served by Cabinet 5

Featured Products

Downstream Line Rate(Mbps)

Upstream Line Rate(Mbps)

Downstream Range(Mbps)

WBC FTTP Availability Date

ADSL Products

Downstream Line Rate(Mbps)

Upstream Line Rate(Mbps)

Downstream Range(Mbps)

Availability Date

Left in Jumper

Other Offerings

Availability Date

Premise environment

Status

FTTP on Demand

330

30

--

Available

--

--

--

--

WBC ADSL 2+

Up to 15

--

8.5 to 18.5

Available

--

--

--

--

WBC ADSL 2+ Annex M

Up to 15

Up to 1.5

8.5 to 18.5

Available

--

--

--

--

ADSL Max

Up to 7.5

--

6.5 to 8

Available

--

--

--

--

Fixed Rate

2

--

--

Available

--

--

--

--

ADSL Multicast

--

--

--

Available

--

--

--

--

Bridge Tap

U

For all ADSL and WBC Fibre to the Cabinet (VDSL or G.fast) services, the stable line rate will be determined during the first 10 days of service usage.

This line is on a Market B Exchange.

In order to be eligible for handback, downstream speed should be less than Downstream Handback Threshold values.

Throughput/download speeds will be less than line rates and can be affected by a number of factors within and external to BT's network, Communication Providers' networks and within customer premises.

The Stop Sale date for Datastream is from 30-Jun-2012; the Formal Retirement date for Datastream is from 30-Jun-2014. The Stop Sale date for IPstream is from 31-Jan-2016; the Formal Retirement date for IPstream is from 31-Dec-2016.

If the End User wishes to migrate from their current Broadband supplier they will need to contact the Broadband supplier they want to take service from to arrange for the service to be migrated.

Please note that postcode and address check results are indicative only. Most accurate results can be obtained from a telephone number, NAD, UPRN or Access Line ID (ALID) check.

Re: Openreach Database Issue

I don't believe so as we had a number of different openreach engineers attend the to try and fix the fault. They all confirmed that it was connected to cabinet 5 and that FTTC is available to connect as soon as the order is placed.