Investigation Analyst

Skill: policies , hr , training , communication , time management , team building , attendance; Exp: 0-3 years; Investigation Analyst – 90209085 Primary Location IN-Tamil Nadu-Chennai Job Type Permanent/Regular Posting Range 25 Oct 2018 – 1 Nov 2018 Description Job Title Investigation Analyst Location Chennai Grade BA3 To work in a team environment for investigating on the payment queries and complaints raised by our clients and third party banks within agreed timelines with accuracy to consistently provide a high level customer service Your Role Monitor Investigation cases in workflow tool (QMS) and ensures the cases are handled well before the cut-off time and agreed TAT. Manage swift queries from other banks and respond well before our SLA. Ensure appropriate action taken on the queries and complaints received from all parties. Quick TAT for resolving issues. Maintain Process accuracy and TAT at 100 PERCENT . Accountable for identifying, analysing and resolving cases related to Nostro breaks and issues to prevent re-occurrence, reducing loss to the business Handling of Swift messages like MT199, MT192, MT 195 & MT196. Sound knowledge on MT103, MT202 is required. Handling of recall of funds and amendment messages. Handling of dispute by liaising with the key stakeholders and contact points. Knowledge on serial and cover process, and ability to match off the Nostro Breaks. Work with the Team Manager & AVP and take joint responsibility for the control the workflow to ensure process efficiencies are achieved, team performance is optimized, Service Level Agreement are met by ensuring productivity and accuracy measures are in place Complete all tasks as outlined in Analyst Role depending on area of the business. Examples may include (but not exhaustive of) Collating of Communication/Process Updates, Real Time Adherence, Attendance Issues, Updating of individuals HR files, Return to Work etc. To provide support and cover in terms of process management to Process Experts / other Team Managers as required ensuring effective team working across the operation Report issues and concerns in a timely manner to managers and with complete information, in an effort to prevent or limit possible damage Constantly work on the process improvement agenda and contribute with ideas as may be relevant to the betterment of the process Engage with a wide range of stakeholders across the group; this would include Sr. business personnel from across the group and would potentially be senior stakeholders at VP/D/MD levels as well Proactively lead all periodic sessions on behalf of Payment & Investigation operations with relevant Business Teams, including representing Payments & Investigation on Monthly Business Reviews Positively support and contribute to team building and team dynamics though personally displaying team attributes Participate in or lead related change or improvement projects from design through to deployment, including such aspects as of workflow, resource, plan and issues and risk management. Set targets for the team and ensure achievement adhering to Service Level Agreements Take quick decisions in complex situation to resolve operational issues and remove roadblocks threating SLAs / objectives Analyse situations and complex issues to resolve quickly keeping stakeholders informed Conduct Quality Audits for the Team on a regular basis Essential Skills Expert working knowledge of MS Excel, MS Access and Power Point skills Demonstrate experience of workflow / queues management and people leadership (preferred) Working knowledge of Payments Systems and Procedures, SWIFT Messages & Reconciliation Experience of handling various Manual / Electronic Payments along with schemes, Channels and policies and supporting a team in same environment. Experience in QMS and GPP application will be preferred. Knowledge of Swift messages, Payments & SWIFT Guidelines and Policy knowledge is required. Aptitude to work in a variable business environment, periodically requiring tight deadlines and aggressive turn-around times. Self starter and Self-motivated player able to define, structure and prioritise work for self (and team as may be applicable), but also has the flexibility to change priorities as circumstances dictate Ability to assimilate new information and quickly adapt to new environment Ability to work with people in different geographies Completion of a formal degree in a numerate / technical / commercial subject/Analytics. Desirable Skills High volumes handling and Escalation handling ability Technical systems and procedure training experience Workflow & time management experience Team work & Ability to complete or advise on completion of high volume routine/non-routine tasks and prioritise accordingly. Knowledge of related risk and audits Ability to work within deadlines/customer demand About Us Barclays is a transatlantic consumer, corporate and investment bank offering products and services across personal, corporate and investment banking, credit cards and wealth management, with a strong presence in our two home markets of the UK and the US. Our goal is to become the bank of choice by providing superior services to customers and clients and supporting our stakeholders via a commercially successful business that generates long-term sustainable returns. Risk and Control Objective All Barclays colleagues have to ensure that all activities and duties are carried out in full compliance with regulatory requirements, Enterprise Wide Risk Management Framework and internal Barclays Policies and Policy Standards. Your Application To be considered for this role, click on the apply button now. https//jobs.barclays.co.uk/search-jobs/ & enter the Job ID. Barclays Values & Diversity Dynamic working gives everyone at Barclays the opportunity to integrate professional and personal lives, if you have a need for flexibility then please discuss this with the hiring manager. We are an equal opportunity employer and we are opposed to discrimination on any grounds. It is the policy of Barclays to ensure equal employment opportunity without discrimination or harassment on the basis of race, colour, creed, religion, national origin, alienage or citizenship status, age, sex, sexual orientation, gender identity or expression, marital or domestic/civil partnership status, disability, veteran status, genetic information, or any other basis protected by law.