Individuals in IS audit, controls and security professions; individuals preparing for the CISA certification exam.

Prerequisite
None

Expected Duration
137 minutes

Description
An effective IS audit includes ensuring that an organization’s processes for IS operations, maintenance, and service management supports and achieves the organizational strategic goals and objectives. This course covers best practices for IS operations, including management practices, incident and problem management, and change management. IS hardware practices are also covered, including IT asset management, hardware components and architectures, and capacity management activities. Finally this course outlines best practices for IS architecture, software, network infrastructure and operations auditing activities. This course is one of a series in the Skillsoft learning path that covers the objectives for the ISACA Certified Information Systems Auditor (CISA) certification exam.

Objective

Information Systems Operations

start the course

recognize key concepts of domain 4

identify characteristics and best practices of IS operations management

identify characteristics of IT service management frameworks, and best practices

identify best practices for IS operations

identify problem management and support/help desk best practices

identify characteristics and best practices of change management, release management and quality assurance in IS operations

Information Systems Hardware

identify characteristics and best practices for IT asset management

distinguish between computer hardware components’

identify characteristics and best practices for hardware maintenance and hardware monitoring

identify characteristics and best practices for capacity planning and monitoring activities

IS Architecture and Software

identify operating systems features and options

identify characteristics of access control software and data communications software