FAQ & VIDEO TUTORIALS

I bought the wrong cartridges, can I return them?

Patti Zapparolli

Jan 16, 2014 06:32

You may return cartridges that are sealed and unopened. We cannot accept cartridges for return that are opened or unsealed. Please note if the pouch’s primary seal has been opened, even slightly, we cannot accept returns.

If you are not sure which cartridge, flavor or strength level is best for you, please purchase single cartridges to try several different strength/flavors.

Should you need to exchange any unopened cartridges, we recommend contacting us first for an RMA# for expedited processing of your request. We'll confirm the receipt of your shipment and offer the status on your replacements.

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NOT FOR SALE TO MINORS | CALIFORNIA PROPOSITION 65 - Warning: Use of this product can expose you to (a) chemicals, including formaldehyde and acetaldehyde, known to the State of California to cause cancer, and (b) chemicals, including nicotine, known to the State of California to cause birth defects or other reproductive harm.