MAYFAIR'S FINEST

SOPHISTICATED ITALIAN RESTAURANT

19 BERKELEY STREET W1J 8ED

020 7499 4510

Career opportunities at Bocconcino Restaurant

Current vacancies:

RECEPTIONIST

The JobTo be the first point of contact for all guests at Bocconcino. You will meet, greet and seat all guests in a professional, courteous and friendly manner whilst ensuring that the restaurant seating plan is adhered to and that our business profile is maximised.

As a Receptionist you will also be required to receive and handle calls and enquiries in the most professional and friendly manner. This will include all incoming reservations and enquiries for Bocconcino London.

The PersonThe ideal person for this role will have experience of working at a high standard level in a customer facing role within a restaurant or hotel environment. An exceptional telephone manner and an ability to work well within a team are essential. A flexible approach to working hours is essential as the role involves working days, evenings and weekends on a shift basis.

Responsibilities

To manage incoming calls for restaurant reservations as well as any other general enquiries

To ensure that all customer bookings are made correctly, all relevant details are taken and that guests are informed of all relevant information regarding their booking.

To co-ordinate daily all guest bookings and ensure that any special requirements are recorded and communicated to the reception agents on duty.

To communicate all guest information/special requests to the host team and other reservationists

To provide the highest standard of customer service to all of our guests, never forgetting that the reservationists is the first point of contact for Bocconcino

To ensure that any guest feedback received by telephone/e-mail is either referred to the Reception/Reservations Manager or forwarded to the relevant restaurant manager

Serve visitors by greeting, welcoming, directing and announcing them appropriately

Ability to be resourceful and proactive in dealing with issues that may arise

Ability to organise, multitask, prioritise and work under pressure

Gender: Female

Job Type: Full-time

Required education:

High school or equivalent

Required experience:

receptionist: 2 year

Required language:

english

Waiting Staff & Bartenders

-Minimum 2 years experience in London’s top restaurants-Excellent level of spoken English-Exceptional knowledge of food and beverage-Outstanding social and interpersonal skills-Meticulous attention to detail-High standards with regards to personal appearance