How do you protect my privacy?

Privacy is very important to us. We take all steps needed to abide by the rules of The Data Protection Act 1998, keeping your information safe and secure. More information on how we handle your data is given in our Information Governance policy, which is available to customers and carers upon request.

When a new customer contacts us about a job, we disguise the details before sending them to suitable candidates. This includes the removal of anything which could be used to identify either the care seeker or the potential care recipient, including addresses and names. We will then wait for confirmation from the customer that they wish to meet a particular carer before giving out more information, which is never any more than required for the care to be provided.

In addition, we do not hold any card or bank account details for customers or carers in our own systems. All financial information is held by a secure third party payments platform, Stripe.