Snow Removal Questions, Concerns, and Complaints:

Complaints and Requests - Complaints and requests for further services regarding snow and ice control and damage will be taken during normal working hours and handled on a priority basis by calling the Public Works Director at 357-6135. For weekend or off normal working hours during a storm, please call our Dispatch Center at 357-2186. Response time should not exceed 24 hours after the snow has ceased unless conditions or operations prevent it.

Mailboxes - The installation of mailboxes on City-owned right-of-way is permitted. The mailbox owner assumes all risk of damage except where a mailbox is damaged through fault of the snow removal vehicles. If the mailbox is damaged due to direct fault of a snow removal vehicle, the City, at its option, will repair, replace, or reimburse the property owner.

Mail Delivery - The snow plow operators make every effort to remove snow as close to the curb-line as practical to provide access to mailboxes for the US Post Office. The final cleaning adjacent to mailboxes is the responsibility of each resident.

Driveway Snow Removal - For most snow removal operations trucks will make multiple passes on residential roadways. Driveways could be filled up multiple times due to the trucks plowing the snow to the curb. The amount of snow deposited in the driveways may be significant but is unavoidable due to the nature of snow removal. The City will not clean driveways.

Obstructions in the Street - Please do not plow or shovel snow into the street or across the road. It's against the City ordinance to do so, and if we don't get a chance to come back and plow it off, it will most likely freeze and cause ice ruts. This could become a hazard for motorists and pedestrians, since the piled snow becomes icy and creates a rough roadway.

A few things you can do to help us help you:

When it begins to snow, please remove all parked vehicles from the street.

Keep small children inside when snow equipment is operating in your neighborhood.

When setting garbage cans out for pickup, place them behind the sidewalk.

Trim low hanging branches to prevent damage by plow trucks.

Shovel out the fire hydrant near your home for public safety.

Shovel the snow away from catch basins in the street so melting snow can run off.

Do not pass a plow or sander and do not follow closer than 50'.

Let us know of any treacherous conditions or problems on your street or that you encounter driving through Clear Lake.

Please be patient. All streets will be cleared, and all problems will be responded to as expeditiously as possible.