Found this preso this morning on twitter: Social Network Analysis for Telecoms. "A major North American telecom sought to identify factors driving customer churn. We applied social network analysis over several billion call records. We found that customers with a cancellation in their frequent calling network churned at twice the monthly rate."

Found this preso this morning on twitter: Social Network Analysis for Telecoms. \"A major North American telecom sought to identify factors driving customer churn. We applied social network analysis over several billion call records. We found that customers with a cancellation in their frequent calling network churned at twice the monthly rate.\"