Logos 7https://community.logos.com/forums/141.aspxenCommunityServer 2008.5 SP2 (Debug Build: 40407.4157)Logos 7 started to crashhttps://community.logos.com/forums/thread/893308.aspx141Logos 72017-03-24T13:49:56Z9a0036cf-ae03-4c9d-9481-8dd598b774b8:893308Bohuslav Wojnar0https://community.logos.com/forums/thread/893308.aspxhttps://community.logos.com/forums/commentrss.aspx?SectionID=141&PostID=893308https://community.logos.com/forums/thread/893308.aspxhttps://community.logos.com/forums/commentrss.aspx?SectionID=141&PostID=893308<p>Since a couple of days Logos 7 started to crash on both my machines. It happens always after a couple of minutes after a fresh start. Here is the logs: &nbsp;&nbsp;(Please visit the site to view this media)</p>Re: Logos 7 started to crashhttps://community.logos.com/forums/thread/893315.aspx141Logos 72017-03-24T14:05:01Z9a0036cf-ae03-4c9d-9481-8dd598b774b8:893315Graham Criddle0https://community.logos.com/forums/thread/893315.aspxhttps://community.logos.com/forums/commentrss.aspx?SectionID=141&PostID=893315https://community.logos.com/forums/thread/893315.aspxhttps://community.logos.com/forums/commentrss.aspx?SectionID=141&PostID=893315<p>It looks like a problem related to opening an article in a dictionary.</p>
<p>Is there a Logos.log file as well?</p>Re: Logos 7 started to crashhttps://community.logos.com/forums/thread/893322.aspx141Logos 72017-03-24T14:36:19Z9a0036cf-ae03-4c9d-9481-8dd598b774b8:893322Bohuslav Wojnar0https://community.logos.com/forums/thread/893322.aspxhttps://community.logos.com/forums/commentrss.aspx?SectionID=141&PostID=893322https://community.logos.com/forums/thread/893322.aspxhttps://community.logos.com/forums/commentrss.aspx?SectionID=141&PostID=893322<p>No Graham, I have Logos.log only from the year 2016. I have logging enabled. Can I do something else? Thanks for your help.</p>Re: Logos 7 started to crashhttps://community.logos.com/forums/thread/893324.aspx141Logos 72017-03-24T14:44:32Z9a0036cf-ae03-4c9d-9481-8dd598b774b8:893324Bohuslav Wojnar0https://community.logos.com/forums/thread/893324.aspxhttps://community.logos.com/forums/commentrss.aspx?SectionID=141&PostID=893324https://community.logos.com/forums/thread/893324.aspxhttps://community.logos.com/forums/commentrss.aspx?SectionID=141&PostID=893324<p>After using the logging java script, I got also Logos.log file. Here are my new logs after the new crash: &nbsp;(Please visit the site to view this media)</p>Re: Logos 7 started to crashhttps://community.logos.com/forums/thread/893330.aspx141Logos 72017-03-24T14:52:15Z9a0036cf-ae03-4c9d-9481-8dd598b774b8:893330Veli Voipio0https://community.logos.com/forums/thread/893330.aspxhttps://community.logos.com/forums/commentrss.aspx?SectionID=141&PostID=893330https://community.logos.com/forums/thread/893330.aspxhttps://community.logos.com/forums/commentrss.aspx?SectionID=141&PostID=893330<p><blockquote><div><img src="https://community.logos.com/Themes/logoswhite/images/icon-quote.gif"> <strong>Bohuslav Wojnar:</strong></div><div>Since a couple of days Logos 7 started to crash</div><div style="clear:both;"></div></blockquote></p>
<p>Something to do with update to 7.5? My computer got some slowness but not crashing</p>Re: Logos 7 started to crashhttps://community.logos.com/forums/thread/893335.aspx141Logos 72017-03-24T15:05:06Z9a0036cf-ae03-4c9d-9481-8dd598b774b8:893335Bohuslav Wojnar0https://community.logos.com/forums/thread/893335.aspxhttps://community.logos.com/forums/commentrss.aspx?SectionID=141&PostID=893335https://community.logos.com/forums/thread/893335.aspxhttps://community.logos.com/forums/commentrss.aspx?SectionID=141&PostID=893335<p><blockquote><div><img src="https://community.logos.com/Themes/logoswhite/images/icon-quote.gif"> <strong>Veli Voipio:</strong></div><div></p>
<p><blockquote><div><img src="https://community.logos.com/Themes/logoswhite/images/icon-quote.gif"> <strong>Bohuslav Wojnar:</strong></div><div>Since a couple of days Logos 7 started to crash</div><div style="clear:both;"></div></blockquote></p>
<p>Something to do with update to 7.5? My computer got some slowness but not crashing</p>
<p></div><div style="clear:both;"></div></blockquote></p>
<p>It might be connected.</p>
<p>The problem is it caught me in the middle of a sermon preparation for Sunday. Well, in fact, I am preparing all the time, so for me there is no good time for crashes&nbsp;<img src="https://community.logos.com:443/emoticons/emotion-1.gif" alt="Smile" /></p>Re: Logos 7 started to crashhttps://community.logos.com/forums/thread/893341.aspx141Logos 72017-03-24T15:16:21Z9a0036cf-ae03-4c9d-9481-8dd598b774b8:893341Graham Criddle0https://community.logos.com/forums/thread/893341.aspxhttps://community.logos.com/forums/commentrss.aspx?SectionID=141&PostID=893341https://community.logos.com/forums/thread/893341.aspxhttps://community.logos.com/forums/commentrss.aspx?SectionID=141&PostID=893341<p><blockquote><div><img src="https://community.logos.com/Themes/logoswhite/images/icon-quote.gif"> <strong>Bohuslav Wojnar:</strong></div><div></p>
<p>After using the logging java script, I got also Logos.log file. Here are my new logs after the new crash: &nbsp;(Please visit the site to view this media)</p>
<p></div><div style="clear:both;"></div></blockquote></p>
<p>I think it is due to a problem with one of your personal books - there are lots of errors logged against them - but I&#39;m afraid I can&#39;t get any further than that.</p>
<p>Hopefully someone will be able to help further.</p>Re: Logos 7 started to crashhttps://community.logos.com/forums/thread/893344.aspx141Logos 72017-03-24T15:29:49Z9a0036cf-ae03-4c9d-9481-8dd598b774b8:893344Bohuslav Wojnar0https://community.logos.com/forums/thread/893344.aspxhttps://community.logos.com/forums/commentrss.aspx?SectionID=141&PostID=893344https://community.logos.com/forums/thread/893344.aspxhttps://community.logos.com/forums/commentrss.aspx?SectionID=141&PostID=893344<p>Thanks Graham. I am working now on on-line Logos app. What a blessing to have that alternative. <img src="https://community.logos.com:443/emoticons/emotion-21.gif" alt="Yes" />&nbsp;</p>Re: Logos 7 started to crashhttps://community.logos.com/forums/thread/893345.aspx141Logos 72017-03-24T15:39:14Z9a0036cf-ae03-4c9d-9481-8dd598b774b8:893345JT (alabama24)0https://community.logos.com/forums/thread/893345.aspxhttps://community.logos.com/forums/commentrss.aspx?SectionID=141&PostID=893345https://community.logos.com/forums/thread/893345.aspxhttps://community.logos.com/forums/commentrss.aspx?SectionID=141&PostID=893345<p>If the issue IS related to a personal book, presumably the personal book was open in your layout? If so, have you tried loading to a blank layout?&nbsp;</p>Re: Logos 7 started to crashhttps://community.logos.com/forums/thread/893349.aspx141Logos 72017-03-24T16:22:25Z9a0036cf-ae03-4c9d-9481-8dd598b774b8:893349Bohuslav Wojnar0https://community.logos.com/forums/thread/893349.aspxhttps://community.logos.com/forums/commentrss.aspx?SectionID=141&PostID=893349https://community.logos.com/forums/thread/893349.aspxhttps://community.logos.com/forums/commentrss.aspx?SectionID=141&PostID=893349<p><blockquote><div><img src="https://community.logos.com/Themes/logoswhite/images/icon-quote.gif"> <strong>alabama24:</strong></div><div></p>
<p>If the issue IS related to a personal book, presumably the personal book was open in your layout? If so, have you tried loading to a blank layout?&nbsp;</p>
<p></div><div style="clear:both;"></div></blockquote></p>
<p>Yes, I experimented all kind of ways. I opened to the blank Logos, I opened and stayed at the home page etc. It did crash at trying to open PB that was suspicious although I did have it for a long time. It is one of the Czech Bibles PB (Pavl&iacute;k). I changed the docx file for a simple file and rebuild the book. after indexing Logos crashed anyway.&nbsp;</p>Re: Logos 7 started to crashhttps://community.logos.com/forums/thread/893389.aspx141Logos 72017-03-24T18:45:54Z9a0036cf-ae03-4c9d-9481-8dd598b774b8:893389Dave Hooton0https://community.logos.com/forums/thread/893389.aspxhttps://community.logos.com/forums/commentrss.aspx?SectionID=141&PostID=893389https://community.logos.com/forums/thread/893389.aspxhttps://community.logos.com/forums/commentrss.aspx?SectionID=141&PostID=893389<p><blockquote><div><img src="https://community.logos.com/Themes/logoswhite/images/icon-quote.gif"> <strong>Bohuslav Wojnar:</strong></div><div> It did crash at trying to open PB that was suspicious although I did have it for a long time. It is one of the Czech Bibles PB (Pavl&iacute;k). I changed the docx file for a simple file and rebuild the book. after indexing Logos crashed anyway.&nbsp;</div><div style="clear:both;"></div></blockquote></p>
<p>It could be Notes and Highlights for that resource. Try disabling it in Visual Filters, or removing them in the Notes file.</p>Re: Logos 7 started to crashhttps://community.logos.com/forums/thread/893394.aspx141Logos 72017-03-24T19:19:00Z9a0036cf-ae03-4c9d-9481-8dd598b774b8:893394Bohuslav Wojnar0https://community.logos.com/forums/thread/893394.aspxhttps://community.logos.com/forums/commentrss.aspx?SectionID=141&PostID=893394https://community.logos.com/forums/thread/893394.aspxhttps://community.logos.com/forums/commentrss.aspx?SectionID=141&PostID=893394<p>I tried that too. Still crashing. Always in a 2 - 3 minutes from starting the Logos.&nbsp;</p>Re: Logos 7 started to crashhttps://community.logos.com/forums/thread/893413.aspx141Logos 72017-03-24T20:55:23Z9a0036cf-ae03-4c9d-9481-8dd598b774b8:893413Andrew Batishko (Faithlife)0https://community.logos.com/forums/thread/893413.aspxhttps://community.logos.com/forums/commentrss.aspx?SectionID=141&PostID=893413https://community.logos.com/forums/thread/893413.aspxhttps://community.logos.com/forums/commentrss.aspx?SectionID=141&PostID=893413<p>The crash happens every startup because the application is trying to index your documents, and you have a note attached to a text range in one of your resources that&#39;s causing a problem. This is likely to be a recent note you created, and may or may not be attached to the PBB mentioned above. If this narrows it down enough, you may be able to try going in and removing the attachment point from some of your recent notes to see if you can prevent the problem.</p>
<p>In the mean time, I&#39;ll do some more looking to see if I can figure out what the problem is and how we might be able to work around it.</p>Re: Logos 7 started to crashhttps://community.logos.com/forums/thread/893423.aspx141Logos 72017-03-24T21:45:15Z9a0036cf-ae03-4c9d-9481-8dd598b774b8:893423Bohuslav Wojnar0https://community.logos.com/forums/thread/893423.aspxhttps://community.logos.com/forums/commentrss.aspx?SectionID=141&PostID=893423https://community.logos.com/forums/thread/893423.aspxhttps://community.logos.com/forums/commentrss.aspx?SectionID=141&PostID=893423<p>Thank you Andrew for your reply. I will try to look into the notes.</p>Re: Logos 7 started to crashhttps://community.logos.com/forums/thread/893438.aspx141Logos 72017-03-24T22:34:09Z9a0036cf-ae03-4c9d-9481-8dd598b774b8:893438Andrew Batishko (Faithlife)0https://community.logos.com/forums/thread/893438.aspxhttps://community.logos.com/forums/commentrss.aspx?SectionID=141&PostID=893438https://community.logos.com/forums/thread/893438.aspxhttps://community.logos.com/forums/commentrss.aspx?SectionID=141&PostID=893438<p>After doing some investigation, the problem is definitely with a note attachment, but I can&#39;t actually determine which resource the note is attached in. It may also not be a recent note, but could have been created some time ago.</p>
<p>My gut tells me that this is a PBB that was recently rebuilt, and I suspect it&#39;s one of the ones on this list:</p>
<p>PBB:227c41b093384b51994a367d1d4b778d<br />PBB:240def445de849efb8753a3063d98593<br />PBB:354ec7a0434844409416eed410456aec<br />PBB:5dcafa4d0f59491a88af27904bbe239f<br />PBB:6e9884b55b3b442ab0a7752ffa64c50b<br />PBB:76ab9c9732d941eda39e111b87189c2e<br />PBB:76cd6cf7ac8e4aa5b1bf1ca49665c338<br />PBB:7fad7570edcf4d2a9fa35ec420620ecc<br />PBB:8d6185b86b334f0fb14238bed066f1cf<br />PBB:a2b7b0a0332646928ee4975f844438cc<br />PBB:aa701f66088b4cb1a3fabede993dcb33<br />PBB:c0fcecc9a83041be85083ae1594636a9<br />PBB:c2ddd81d28ce4ffda7a1a8136cfd8c3c<br />PBB:c3637de7a3514326b955b7747b706a85<br />PBB:c4223b282f634e13a168a7157149b758<br />PBB:d05722bfb498459e84c2b3b22312cc41<br />PBB:d3d9acdc21914261b5db0fb22e1dbd16<br />PBB:db6cb1247901456da16ec63355ee7e57<br />PBB:eabdb3c1dde343029e3bd1dee705b21f<br />PBB:f17f98e0fe5c41ca9a6f15962ad0e893<br />PBB:f4b66caa734647768a9f5663e95a0f9e<br />PBB:f59b5865f2bb42bfa4decdc3c827193c<br />PBB:f6167d4ccbdf4a6aa88169a31b5d75a2</p>
<p>Here&#39;s something we can do to try to track this down.</p>
<ol>
<li>Turn off auto-updates in your program settings.</li>
<li>Exit the application.</li>
<li>Open up&nbsp; the folder C:\Users\Bohuslav\AppData\Local\Logos\Data\suu45qaz.oix\ResourceManager\Resources</li>
<li>Find all of the files that correspond to the resources IDs listed above. To do this, ignore the &quot;PBB:&quot; part and add &quot;.lbspbb&quot; to the end. So, for example, the first file would be &quot;227c41b093384b51994a367d1d4b778d.lbspbb&quot;.</li>
<li>Move each of these files to a folder on your desktop as a backup. This will allow you to copy the file back afterwords, and will allow us to take a look at the file if we figure out which one is causing the problem.</li>
<li>After all the files have been removed, restart the application and see if the crash has gone away.</li>
</ol>
<p>If you are not comfortable taking these steps, please contact customer support (they are available on Saturday). I will make sure they are watching for you.</p>
<p>If this works, you will be able to use your application, but none of those PBBs will be available. I&#39;ll then have support contact you next week to help determine the exact file with the problem so that we can make a fix.</p>
<p>If this doesn&#39;t work, contact support, or they will contact you next week.</p>