The money was debited from the account, but the access was not opened

Decided to pay for 3 months subscription in It. In the browser, payment was not made due to an unknown error. Paid through the application on Android, the money was taken, but access to the application is not opened. And I can't write you guys in the mail, because you can only write VIP. Very good policy support to the users for so much money

We're sorry for the inconvenience. Please send your invoice to billing@lingvist.io so we could have a look at it. Also, send us a screenshot of the Lingvist app where we can see that you don't have access to Lingvist Unlimited.