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How to Put a Booking on Hold

Step 1 – Search for flights

Enter your flight search criteria on the Virgin Australia website, and click Find Flights.Note: Hold This Price is only available for selected domestic flights. You cannot put a booking on hold if your selected flight departs within 14 days or if your booking criteria includes a promotional code.

Step 2 – Select your flight time and fare type

Choose your preferred flight time and fare type.Note: Only selected Saver, Flexi and Business class fares are eligible to be put on hold with Hold This Price.

Step 3 – Enter guest details and travel preferences.

Enter your personal and contact details in the fields provided.

Add applicable travel preferences.

Step 4 – Choose the Hold This Price option

A Hold This Price button will appear adjacent to the Continue button on the Passenger Details page if the booking is eligible.

If the Hold This Price button is selected, a popup will appear outlining the length of the hold period and the fee payable for putting the booking on hold.

Select the desired hold option and click Continue.

Step 5 – Make payment

Select the Hold This Price payment option; the hold fee will be displayed below.

If you have selected the hold option on the Payment page, a popup will appear advising you that Travel Extras cannot be selected while a booking is on hold, and that any pre-selected Travel Extras will be removed from your shopping basket. Select Continue to acknowledge and agree.

A confirmation page will display with your held booking details, outlining how much time you have to confirm your booking (the ‘hold period’). To confirm your booking, select Purchase Now.

You will receive an itinerary with your confirmation number, flight details, a receipt for any fees paid and a link to the Manage Booking page to confirm and complete your booking as required.

Step 6 – Retrieve booking

You can purchase your held booking within the hold period via My Bookings, located on the virginaustralia.com homepage.

Enter your details in the field provided and click Manage.

Step 7 – Purchase booking

You will be presented with the option to purchase your held booking; select Purchase.