I recently called them today inquiring about a certain wireless-N adapter I was interested in purchasing, but I wanted it to be compatible with OpenBSD so I asked about the chipset it was using, and the outsourced reps on the other line didn't even know what a chipset was. I heard them conversating (with their superiors I guess) in a different language and came back to tell me that this particular wireless adapter did not have any chips. What?

The latest representative I spoke with I was getting impatient after an hour and a half, so I kindly asked her if she could forward me/transfer my call to maybe a more knowledgable higher tier support, and I was hung up on!!!