Use the following procedure to configure SSSE for multiple AD forest support.

To configure SSSE for multiple AD forest support

Log in to your Siebel application as an administrator.

Navigate to the Administration - Server Configuration screen, Enterprises, and then the Parameters view.

In the Enterprise Parameters list, set the parameter, Query External Exchange Domains, to TRUE.

Create a new Siebel employee user for each of the SSSE administration users, setting the appropriate email addresses (for example, SSSE_DomainA@DomainA.com, SSSE_DomainB@DomainB.com).

Navigate to the Administration - PIM Server Integration screen, then the Sync Access Control view.

In the User Map list, add a new PIMSI User Map record for each of the SSSE administration users, but do not enable them for synchronization.

Navigate to the Administration - PIM Server Integration screen, then the Configuration view.

Select the Exchange 2000/2003 Connector profile, then add the following records in the Configuration parameters list. (It is assumed that your environment has three domains, A, B, and C, and that the PIMSI engine resides on a Siebel Server in domain A.)

Section

Parameter

Value

Engine Shares

Share01

Specify the Connector share for Domain A.

Example:\\SiebelEC_A.Domain_A.COM\PIMSI

Engine Shares

Share02

Specify the Connector share for Domain B .

Example:\\SiebelEC_B.Domain_B.COM\PIMSI

Engine Shares

Share03

Specify the Connector share for Domain C.

Example:\\SiebelEC_C.Domain_C.COM\PIMSI

Calendar

UserMailBoxIDSource

EMAILFULL

When you select EMAILFULL, the entire email address (username@example.com) is used for WebDAV calls.

Connector Application Map

Share01

Specify the NetBIOS name of the Microsoft Exchange Server for Domain A. This instructs the server associated with Share01 (SiebelEC_A) to only work with Exchange Server EXCHANGE_A.

Example:EXCHANGE_A

Connector Application Map

Share02

Specify the NetBIOS name of the Microsoft Exchange Server for Domain B; instructs the server associated with Share02 (SiebelEC_B) to only work with Exchange Server EXCHANGE_B.

Example:EXCHANGE_B

Connector Application Map

Share03

Specify the NetBIOS name of the Microsoft Exchange Server for Domain C; instructs the server associated with Share03 (SiebelEC_C) to only work with Exchange Server EXCHANGE_C.

Example:EXCHANGE_C

Preferred Global Catalog Servers

Global Catalog Server1

Specify the Global Catalog server for Domain_A.

If there is a global catalog that encompasses all domains, this record is unnecessary.

Preferred Global Catalog Servers

Global Catalog Server2

Specify the Global Catalog server for Domain_B.

If there is a global catalog that encompasses all domains, this record is unnecessary.

Preferred Global Catalog Servers

Global Catalog Server3

Specify the Global Catalog server for Domain_C.

If there is a global catalog that encompasses all domains, this record is unnecessary.