Up to this point everythings working great, the cameras go to "sleep" with the Trios (they turn away).

Now we have one Room with an Eagle Eye Producer for which we set the same settings. The Trio goes to sleep, but the EE Producer keeps "tracking" the speaker. Looks like the Trio can't put the Producer to sleep. The customer is extremely unhappy, as he knows it works with the simpler setup.

Is this a bug, or is there a setting we overlooked? Maybee something in the VisualPro Settings? (I'm pretty sure there is a setting in the group Series Firmware, but I couldn't find it / anything in the VisualPro Web UI).

Re: Polycom Trio / VisualPro / EE Producer won't "sleep"

I suggest you get this into support so we can troubleshoot this and document and/or fix this.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

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Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

Re: Polycom Trio / VisualPro / EE Producer won't "sleep"

As explained to the original poster this would need to come into support.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's