HP Intelligent Management Center (IMC) is a modular, comprehensive resource management platform. With its extensive device support, IMC provides true end-to-end management for the entire network, as well as the entire operation cycle.

IMC Service Health Manager (SHM) is an IMC module that provides end-to-end service monitoring and service assurance through the visualization of infrastructure or network variance/factors that are in the service path. SHM leverages data derived from other IMC components to yield critical performance metrics. SHM then aggregates key performance indicators (KPIs) to generate key quality indicator (KQI) metrics. KQIs can be modeled to provide a visual representation of service-level agreement (SLA) obligations.

With SHM, administrators can visually determine the level of quality for defined services and take proactive measures to maintain SLAs.

Visual service modeling: provides visual SLA modeling tools; allows you to define the service-related resources, set up a KQI/compound KQI, and then create evaluation policies to obtain a holistic view of the service

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