Services

People want to deal with other people. They want to know they’ve been heard. That is the key to building strong relationships that go beyond expectations and lead to memorable experiences—and repeat business.

That is exactly what CMSCOM has been providing our clients since 1988. It’s been our mission from the start.

Gold Standard Receptionist services

Create a first class customer experience

Our team of professional customer service representatives is trained on your account so we can effectively serve as an extension of your office when you aren’t available. We partner with you to optimize your phone system and create a customized solution to make the most of each call.

Gold Standard Receptionist service plans include:

Professional, friendly customer service representatives, 24/7

Call screening

Customized scripts

Call transfer to wireless extensions (we can even integrate employees and offices to one central number)

Basic FAQs

Message delivery by text, email or web

Secure online Client Service area with access to all call recordings, along with convenient account management tools Learn More

Read how one of our clients is making the most of each call for their law firm:Tamara’s Story

Appointment Desk services

Secure those high quality leads and build up your business fast

The CMSCOM Appointment Desk plans are carefully designed around service–based business needs. They combine our Gold Standard Receptionist services with the added support of booking your appointments to help you manage all the opportunities in your service area.

Appointment Desk plans feature:

Universal web interface

Management of all appointments (offsite or in office)

Set up through Google Calendar, iCloud or your preferred platform

Shared access with your team to view, schedule and cancel appointments

Read how one of our clients is turning this into a winning strategy for her home decorating business.Laurie’s Story

Customer Service Center add-on menu

Dial it up and customize any plan for the perfect fit

CMSCOM has created a menu of options to appeal to a variety of budgets and business needs. We can even take the lead(s) for you and make sure every one of them is followed up, so you don’t miss a thing. Just give us a call.

Incoming Lead add-on service:

This lead capture service works with our Appointment Desk services and automatically directs all your advertising and email leads into your existing CMSCOM account, just like a phone call! Then a customer service agent follows up with qualified prospects to schedule an appointment. Learn more

Ideal for: Service franchisees and local offices that receive referrals through national marketing programs.

Read how one of our clients is taking the lead in window coverings:Cedric’s Story

Additional Service Options:

Zip Code Checker verifies the zip code of each incoming lead to confirm it is with within your service area; we can also refer calls to the caller’s nearest provider

Catalog Order Entry includes management of order placements plus product/service cross- and up-sell

Medical Call Processing services

Because great customer service matters to your patients

Our team of professional patient service representatives understands the unique pressures of patient calls. We are carefully trained on your system to effectively serve as an extension of your office when you aren’t available.

Medical Call Processing plans include:

Professional, friendly patient service representatives, 24/7

Call screening, that routes your calls to various doctors or medical personnel, based on your precise criteria

Customized scripts

Call transfer to wireless extensions let’s you stay ‘on call’ (we can even integrate employees and offices to one central number)

Basic FAQs

Medical Message Delivery Options:

Sending an audio mp3 file to your email account

Calling your pager, home phone, or cell phone to play your message

Access your personal voice mailbox for retrieval 24 hours a day

Secure online Client Service area with access to all call recordings, along with convenient account management tools Learn More

Medical Call Processing add-ons

Answering patient calls is just the beginning. Let us help you deliver service on your patients’ schedule with these custom options:

Patient Appointment Scheduling uses a universal web interface that works with any platform and enables our patient service agents and your staff to view, schedule or cancel appointments simultaneously, without double booking. Get Pricing