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Available system properties

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Available system properties

This page describes properties
available to an instance.

Some properties are available on a system properties form, but some lesser-used properties
are only available from the System Property [sys_properties] table. In some cases, the
property does not exist in a base instance, but can be added if you need to change the
value.

Table 1. Available System Properties

Name

Description

com.glide.attachment.max_size

Sets the maximum file attachment size in megabytes. Leave the field empty to
allow attachments up to a maximum of 1GB.

Type: integer

Default value: 1GB

Location: System Properties > Security

com.glide.csv.loader.ignore_non_parseable_lines

Enables (true) or disables (false) ignoring one or more lines (rows) in an
import set that contain bad data, such as a row that is missing a column of data.

Type: true | false

Default value: false

Location:
add to the System Property [sys_properties] table

com.glide.csv.loader.max_errors_allowed

Sets the maximum number of lines (rows) that an import can ignore before
failing. If the import succeeds, the import lists the number of rows ignored due to
errors.

Type: integer

Default value: 100

Location:
add to the System Property [sys_properties] table

com.glide.email.max_read

Specifies the maximum number of emails a POP3 reader should process
concurrently.

Type: integer

Default value: 20

Location:
add to the System Property [sys_properties] table

com.glide.loader.verify_target_field_size

Controls whether import set fields can automatically increase in size during an
import (true) or not (false). By default, data that exceeds the import field size is
truncated. Set this property to true to allow any import set field to increase the
column size to match the length of the data.

Type: true | false

Default value: false

Location:
add to the System Property [sys_properties] table

com.glide.soap.include_non_db_fields

Controls if non-database fields, such as the sys_tags field, are included in
WSDLs and SOAP responses.

Type: true | false

Default value: false

Location:
add to the System Property [sys_properties] table.

com.glide.ssl.read.timeout

Sets the time-out value in seconds for SSL connections during read operations.
Typically, this setting is used as part of LDAPS. If you enter timeout values for
both this system property and the LDAP Read timeout field,
the lowest timeout value takes precedence.

Type: integer

Default value: 10

Location: add to the System Property [sys_properties] table.

com.glideapp.canvas

Enables (true) or disables (false) responsive canvas for dashboards. When
enabled, all new dashboards use responsive canvas. Nonresponsive dashboards are not
converted to responsive dashboards.

Type: true | false

Default value: true

Location: System Property [sys_properties] table

com.snc.apps.publish.maxrows

Defines the maximum number of data records to include when publishing an
application.

Type: integer

Default value: 1,000

Location: System Property [sys_properties] table

com.snc.assessment.decision_matrix_filter_max_entries

Defines the maximum number of items to show for a decision matrix field
filter.

Type: integer

Default value: 1,000

Location: System Property [sys_properties] table

com.snc.assessment.signature_authentication

Requires authentication for a user signature.

Type: true | false

Default value: true

Location: System Property [sys_properties] table

com.snc.hr.core.impersonateCheck

Allows a user to have identical permissions/access as the person they are
impersonating.

Type: true | false

Default value: true

Location: System Property [sys_properties] table

True - access and restrictions apply when impersonating another user.

False -
user has identical permissions/access as the person they are
impersonating.

com.snc.iam.log_level

Logging level for the business rule MapUpstreamImpactedCI. Debug is the most
detailed option with full trace of how the Impacted CI List is calculated. Error is
the minimal logging option with only severe errors being logged.

Type: string

Default value: info

Possible values: debug,info,error

Location: System Property [sys_properties] table

com.snc.on_call_rotation.reminders.showtz

Specifies whether to show a user's time zone

Type: true | false

Default value: false

Location: add to the System Property [sys_properties] table

com.snc.pa.dc.max_breakdown_elements_limit

Maximum number of breakdown elements for a breakdown to be included in data
collection.

Type: integer

Default value: 10000

Location: System Property [sys_properties] table

com.snc.pa.dc.max_error_count

Maximum errors that may occur before data collection is stopped.

Type: integer

Default value: 500

Location: System Property [sys_properties] table

com.snc.pa.dc.max_records

Maximum number of records that are stored during a data collection.

Type: integer

Default value: 5000

Location: System Property [sys_properties] table

com.snc.pa.dc.max_row_count_indicator_source

Maximum number of rows that are allowed to be fetched from an Indicator Source.

Type: integer

Default value: 50000

Location: System Property [sys_properties] table

com.snc.pa.dc.script_timeout

Maximum time in seconds a script is allowed to run during a data collection
cycle.

Type: integer

Default value: 30

Location: System Property [sys_properties] table

com.snc.project.default_schedule

Stores the sys_ID if the default schedule attached to projects.

Type: string

Location: System Property [sys_properties] table

com.snc.project.loglevel

Automatically resubmits timed-out Ajax requests.

Type: choice list

Default value: 0 (debugging disabled)

Location: System Property [sys_properties] table

com.snc.project.wbs_gantt

Automatically resubmits timed-out Ajax requests.

Type: true|false

Default value: false

Location: Project > Administration > Properties

com.snc.task.associate_ci

List of all the task types where user wants to associate CI's using a List
system.

Type: string

Default change_request

Location: System Properties > All >

com.snc.time_card.default_rate

(Cost Management plugin) Sets a default hourly rate to use if no labor rate
cards apply to the user.

Type: integer

Default value: 50

Location: System Property [sys_properties] table

com.snc.time_worked.update_task_timer

Enables (true) or disables (false) updating of the task timer value based on
changes to the task time worked records. This is accomplished through the Update
task time business rule.

Type: true | false

Default value: false

Location: System Property [sys_properties] table

css.assessment.caption.background.color

Sets the background color of the caption on assessment and survey
questionnaires.

Type: color

Default value: #eee

Location:

Assessments > Admin > Assessment Properties

Survey Management > Administration > Properties

css.assessment.caption.font.color

Sets the font color of the caption text on assessment and survey
questionnaires.

Type: color

Default value: #ffffff

Location:

Assessments > Admin > Assessment Properties

Survey Management > Administration > Properties

css.assessment.question.header.background.color

Sets the background color of question headers on assessment and survey
questionnaires.

Type: color

Default value: #767676

Location:

Assessments > Admin > Assessment Properties

Survey Management > Administration > Properties

css.$nav-highlight-main

Sets the color for the navigation expanded items highlight background

Type: color

Default Value: #3D4853

Location: System Property [sys_properties] table

css.$nav-hr-color

Sets the color for the navigation separator

Type: color

Default Value: #303A46

Location: System Property [sys_properties] table

css.$navpage-header-bg

Sets the color for the header background

Type: color

Default Value: #303A46

Location: System Property [sys_properties] table

css.$navpage-header-color

Sets the color for the banner text

Type: color

Default Value: #FFFFFF

Location: System Property [sys_properties] table

css.$navpage-nav-bg-sub

Sets the color for the background for navigator and sidebars

Type: color

Default Value: #455464

Location: System Property [sys_properties] table

css.$navpage-nav-border

Sets the color for the border for UI16

Type: color

Default Value: #DDD

Location: System Property [sys_properties] table

css.$navpage-nav-color-sub

Sets the color for module text in UI16

Type: color

Default Value: #BEC1C6

Location: System Property [sys_properties] table

css.$navpage-nav-selected-bg

Sets the color for navigator selected tab background

Type: color

Default Value: #4B545F

Location: System Property [sys_properties] table

css.$navpage-nav-selected-color

Sets the color for the currently selected navigation tab icon color for UI16

Type: color

Default Value: #FFFFFF

Location: System Property [sys_properties] table

css.tablet.gradient.start

Start color of the gradient for the tablet UI header.

Type: color

Default value: #666

Location: System Properties > Tablet UI Properties

css.tablet.gradient.end

End color of the gradient for the tablet UI header.

Type: color

Default value: #111

Location: System Properties > Tablet UI Properties

css.tablet.headerfooter.text.color

Color of the text and icons in the tablet UI header and footer.

Type: color

Default value: lightgrey

Location: System Properties > Tablet UI Properties

glide.allow.new.cert_follow_on_task

Allow Desired State audit to create a new follow-on task for the same failure,
at each audit run.

Type: true|false

Default value: true

Location: System Property [sys_properties] table

glide.apps.hub.current

URL of the team development parent instance.

Type: string

Default value: none

Location: System Property [sys_properties] table

glide.attachment.extensions

Comma-separated list of file extensions that can be attached. No value means
there are no restrictions.

Type: string

Default value: none

Location: System Properties > Security

glide.attachment.role

Comma-separated list of roles that can create attachments.

Type: string

Default value: public

Location: System Properties > Security

glide.authenticate.multisso.login_locate.user_field

Identifies a common login identifier.

Type: string

Default value: user_name

Location:
add to the System Property [sys_properties] table

glide.authenticate.sso.saml2.require_signed_authnrequest

Enables the Identity Provider's Single sign on service to receive a signed
AuthnRequest

Type: true|false

Default value: false

Location: System Property [sys_properties] table

glide.banner.image.url

URL used when clicking the banner image.

Type: string

Default value: home.do

Location: System Property [sys_properties] table

glide.banner.image.url_target

Target frame used when clicking the banner image. Use
gsft_main for the main frame, _top
to replace the current browser window,_blank for a new window
or tab.

Type: string

Default value: gsft_main

Location: System Property [sys_properties] table

glide.businessrule.async_condition_check

Specifies if the instance checks the condition statement of async business
rules (the When field is set to async) prior to running the
business rule. If this property is set to true, the instance evaluates the async
business rule conditions a second time before running the rule. If this property is
set to false or missing, the instance does not evaluate the conditions a second
time.

Type: true | false

Default value: false

Location:
add to the
System Property [sys_properties] table

glide.businessrule.callstack

Determines whether business rule executions are logged in the daily log when
they start and finish (true) or are not logged (false). Logging is useful for
troubleshooting a problem where you need to know which business rules are running
and in which order.

Type: true | false

Default value: false

Location:
add to the
System Property [sys_properties] table

glide.canvas.grid.widget_performance_threshold

Defines the maximum number of seconds for a widget to render on a dashboard.
Widgets that exceed this time are not rendered and a warning message displays. Users
can click to restart rendering. Stopping widgets that render slowly enables faster
widgets to load, and increases the speed of dashboard loading.

Note: This system
property applies to responsive dashboards only.

Type: integer

Default value: none

Location: add to the System Property [sys_properties] table

glide.canvas.grid.widget_render_concurrent_max

Defines the maximum number of widgets that can render simultaneously on a
dashboard. With smaller values, individual widgets load more quickly. With larger
values, fewer Ajax requests to the server are needed. Set the value of this property
to half of the number of widgets that are visible when your most-used dashboard
loads. For example, if six widgets are visible on the dashboard set the value to
3.

Note: This system property applies to responsive dashboards only.

Two
is the minimum value, and 1 is interpreted as 2. For values of zero or lower, all
widgets load simultaneously.

Type: integer

Default value: none

Location: add to the System Property [sys_properties] table

glide.chart.decimal.precision

Controls the rounding precision of non-currency numeric values displayed on
reports. This property has a maximum possible value of 4. A Decimal
Precision value specified in a report's style options overrides this
property. Currency values always have a precision of 2.

Type: integer

Default value: 2

Location: add to the System Property [sys_properties] table

glide.chat.invite_fields

(Chat plugin) Comma-separated list of fields (glide_list or references to
sys_user or sys_group) used to generate the invitations when creating a chat room
from a task. Users can select a check box for each of the specified fields to invite
users referenced by the fields to the chat room.

Type: string

Default value: none

Location: Social IT > Chat Administration > Properties

glide.chat_room.create_roles

(Chat plugin) Comma-separated list of roles that are allowed to create chat
rooms.

Type: string

Default value: none

Location: Social IT > Chat Administration > Properties

glide.chat.show_emoticons

(Chat plugin) Enables or disables rendering text emoticons as images.

Type: true | false

Default value: true

Location: Social IT > Chat Administration > Properties

glide.cmdb_model.display_name.shorten

When set to true, generates shorter display names for product models if the
name of the product model contains the manufacturer name.

Type: true | false

Default value: false

Location: System Property [sys_properties] table

glide.cookies.http_only

Enables (true) or disables (false) the generation of HTTP only cookies. Set
this property to false to use
Approval
with E-Signature.

Type: true | false

Default value: true

Location:
add to the
System Property [sys_properties] table

glide.cost_mgmt.calc_actual_cost

(Cost Management plugin) Sums all task expense lines and adds the total to the
Work cost field on the task record when an expense line is
created for any task with a Type of Planned
task.

Type: true | false

Default value: true

Location: System Property [sys_properties] table

glide.cost_mgmt.debug

(Cost Management plugin) Enables debugging of cost management processing. All
logging events are recorded in the Financial Management Log [fm_log] table. This
feature should only be enabled during initial testing or when troubleshooting
because it can generate a large number of log records.

(Cost Management plugin) Defines whether business service to cost center
allocation costs should be calculated based on total units or allocated units.

Type: choice list

Default value: all_units

Location: System Property [sys_properties] table

glide.csv.export.line_break

Enables the user to control how exported CSV data appears in Notepad. Valid
values are LF for a line feed between records and CRLF for a carriage return
followed by a line feed.

Type: string

Default value: LF

Location: System Property [sys_properties] table

glide.custom.ip.authenticate.allow

Comma-separated list or range of IP addresses that are allowed access to view
the stats.do, threads.do, and replication.do pages.

Type: string

Default value: none

Location:
add to the System Property [sys_properties] table.

glide.db.clone.allow_clone_target

Enables (true) or disables (false) use of a sub-production instance as the
target for a system clone.

Type: true | false

Default value: false for production instances, true for sub-production
instances

Location: System Property [sys_properties] table

glide.db.impex.XMLLoader.max.file.size.mb

Controls the maximum file size allowed when importing an XML file, in
megabytes. Attempting to import an XML file larger than this limit results in an
error.

Warning: Use caution when modifying this property. Uploading a
very large XML file may impact performance and can cause an instance
outage.

Type: integer

Default value: 100

Location: System Properties > Import Export

glide.db.large.threshold

Sets the number of rows above which a table is considered large and uses a
different method of querying for results. When this property is absent, the instance
uses the default query method.

Type: integer

Default value: none

Location:
add to the System Property [sys_properties] table

glide.db.max.aggregate.size

Sets the maximum number of groups a grouped report or list renders. Larger
values may affect system performance.

Type: integer

Default value: 100

Location: add to the System Property [sys_properties] table

glide.db.max_view_records

Sets the maximum number of records returned when running a GlideRecord query in
a script. Values larger than the default are not recommended as they may cause
queries to consume excessive memory on the application server and can, in extreme
cases, cause a system outage. This property does not control the maximum number of
records that appear in a list, report, or exported file.

Type: integer

Default value: 10000

Location: add to the System Property [sys_properties] table

glide.db.audit.ignore.delete

Specifies the tables where the sys_audit_delete file is not updated when
records are deleted.

Type: string - a comma separated list of tables

Location: System Property [sys_properties] table

glide.discovery.application_mapping

Enables or disables the Application Dependency Mapping (ADM) feature.

Type: string

Default value: true

Location: add to the System Property [sys_properties] table

glide.discovery.log_message_chars

Specify the maximum length a log message can be before ServiceNow creates a preview
for it in the list view. When a log message is longer than this value, ServiceNow creates a preview of
the message with an ellipsis at the end of the message to indicate that there is
content that is not shown. The preview size prevents any one list row from taking up
the entire screen.

Type: integer

Default value: 200 (Characters)

Location: Discovery Definition > Properties

glide.discovery.use_cmdb_identifiers

Controls whether Discovery uses the CMDB Identification and Reconciliation
Framework, introduced with the Geneva release, or the legacy identifiers from
previous releases.

Type: true|false

Default value: true

Location: Discovery Definition > Properties

glide.domain.notify_change

Displays a notification message telling the user that the domain picker
automatically changed

Type: true|false

Default value: true

Location: add to the System Property [sys_properties] table

glide.domain.notify_record_change

Displays a notification message telling the user that the domain picker
automatically changed because the record that the user is viewing changed the domain
in which the user is in.

Type: true|false

Default value: false

Location: add to the System Property [sys_properties] table

glide.ecmdb.all_relationship_role

An example value is: itil,asset,configuration.

Type: string

Default value: none

Location: add to the System Property [sys_properties] table

glide.email.append.timezone

Specifies whether to append the time zone to all dates and times in outbound
emails.

Type: true | false

Default value: true

Location: System Properties > Email

glide.email.forward_subject_prefix

Specifies the list of prefixes (comma-separated) in the subject line that
identify a forwarded email.

Type: string

Default value: fw:,fwd:

Location: add to the System Property [sys_properties] table

glide.email.journal.lines

Specifies the number of entries from a journal field (such as Additional
comments and Work notes) included in email notifications. A value of -1 includes all
journal entries.

Type: integer

Default value: 3

Location: System Properties > Email

glide.email.mail_to

Specifies the email address to send notifications that use the ${mailto:}
variable.

Type: string

Default value: value of glide.email.user property

Location: add to the System Property [sys_properties] table

glide.email.name_split

Delimiter between first and last name in an email address to identify users
from incoming emails. For example, a delimiter of "." (period) in the email address
john.smith@company.com tells the system to look for a user record for John Smith.

Type: string

Default value: period (.)

Location: System Properties > Email

glide.email.notification.save_when_no_recipients

Controls whether a notification-generated sys_mail record is saved even if
there are no recipients. Used in conjunction with other notification recipient
logging properties, this property enables troubleshooting problems with
notifications.

Type: true | false

Default value: true

Location: add to the System Property [sys_properties] table

glide.email.override.url

Sets the URL to use in emailed links in place of the instance URL. The URL
should end with nav_to.do. An example value is:
https://servicenow.customerdomain.com/production/nav_to.do.

Type: string

Default value: Instance URL

Location: add to the System Property [sys_properties] table

glide.email.read.active

Specifies whether to enable or disable the inbound mail server.

Type: true | false

Default value: true

Location: System Properties > Email

glide.email.reply_subject_prefix

Specifies the list of prefixes (comma-separated) in the subject line that
identify an email reply.

Type: string

Default value: re:aw:,r:

Location: add to the System Property [sys_properties] table

glide.email.server

Specifies the URL of the outgoing SMTP mail server. Also used as incoming (POP)
mail server if one is not specified. This server must be accessible from the ServiceNow domain. SMTP
requires port 25 unless you specify another port with
glide.smtp.port. Leave this value blank to disable email.

Type: string

Default value: relay

Location: System Properties > Email

glide.email.smtp.active

Specifies whether to enable or disable the outgoing mail server.

Type: true | false

Default value: true

Location: System Properties > Email

glide.email.smtp.max_recipients

Specifies the maximum number of recipients the instance can list in the To:
line for a single email notification. Notifications that would exceed this limit
instead create duplicate email notifications addressed to a subset of the recipient
list. Each email notification has the same maximum number of recipients.

Type: integer

Default value: 100

Location: add to the System Property [sys_properties] table

glide.email.smtp.max_send

Specifies how many emails to send through each new SMTP connection. The
instance establishes a new SMTP connection if there are more emails to send than the
specified value.

Type: integer

Default value: 100

Location: add to the System Property [sys_properties] table

glide.email.test.user

Specifies the comma-separated list of email addresses to which the instance
sends all email messages. Typically used in non-production instances for testing
purposes.

Type: string

Default value: none

Location: System Properties > Email

glide.email.text_plain.strip_xhtml

Indicates whether both outbound and inbound emails that are shown in comments
convert the XML to plain text (true) or preserve the XML (false).

Type: true | false

Default value: true

Location: add to the System Property [sys_properties] table

glide.email.user

Specifies the email address you want to use for SMTP authentication. The string
before the @ (such as helpdesk) is used as the incoming (POP) account name if one is
not specified.

Type: string

Default value: <yourinstance>@service-now.com

Location: System Properties > Email

glide.email.username

Specifies the display name for the email address you use for SMTP mail.

Type: string

Default value: IT Service Desk

Location: System Properties > Email

glide.email.user_password

Specifies the password for the outgoing SMTP mail server. Also used as the
incoming mail server password if one is not specified.

Type: string

Default value: encrypted password

Location: System Properties > Email

glide.email.watermark.visible

Indicates whether the watermark in email notifications is visible (true) or is
wrapped in a hidden div tag (false).

Note: Email clients that use the
plain text version of the email still show the watermark.

Type: true | false

Default value: false

Location: add to the System Property [sys_properties] table

glide.email_client.show_sms_option

Specify whether a check box appears in the email client for sending the message
to the user's SMS device. If no SMS device exists, the email client sends the
message to the primary email device.

Type: true | false

Default value: false

Location: add to the System Property [sys_properties] table

glide.excel.max_cells

Sets the maximum number of cells in an Excel export.

Type: integer

Default value: 500000

Location: add to the System Property [sys_properties] table

glide.excel.use_user_date_format

Determines whether Excel exports use the date/time format specified in a user's
profile (true). If false, exports use the instance date/time format defined by the
glide.sys.date_format property.

Specifies whether an import set can add new columns to the staging table (true)
or not (false). Instances that contain large numbers of import sets can sometimes
become unresponsive when an import adds a column because the instance must alter
every row in the staging table. In some cases, the database alter table action
causes an outage. Setting this property to false prevents an import set from adding
columns to the staging table and produces a log message. As a workaround,
administrators can manually add a column to the staging table by creating a new
dictionary entry and then reimporting the import set.

Type: true | false

Default value: false

Location: add to the System Property [sys_properties] table

glide.ir.query_method

Sets the query method for global text search. Only the Simple
query method is supported.

Type: choice list

Default value: simple

Location: System Properties > Global Text Search

glide.integration.session_timeout

Length of time, in minutes, that an inactive integration session is maintained
before the session times out.

Type: integer

Default value: 1

Location: add to the System Property [sys_properties] table

glide.invalid_query.returns_no_rows

Controls how invalid GlideRecord queries are handled. When this property is
true, invalid queries always return no rows. When this property is false (default),
if a query is incorrect, such as by including an invalid field name, the invalid
part of the query condition is ignored and results are based on the valid part of
the query.

To override this logic at the session level, execute
gs.getSession().setStrictQuery(false). To restore strict query,
execute gs.getSession().setStrictQuery(true). To use this
property, change the line gr.addQuery('table', arguments.length == 1 ?
record.getRecordClassName() : tableName); in the Workflow script
include to gr.addQuery('table', (tableName) ? tableName :
record.getRecordClassName() );.

Type: true | false

Default value: false

Location: add to the System Property [sys_properties] table

glide.itil.assign.number.on.insert

Controls whether a task number is generated and assigned on load (Create New)
or on submit of the task. This feature helps prevent unused task numbers.

Type: true | false

Default value: false

Location: System Property [sys_properties] table

glide.jdbcprobeloader.retry

Sets the number of times a JDBC probe attempts to connect to a JDBC data
source.

Type: integer

Default value: 60

Location:
add to the System Property [sys_properties] table

glide.jdbcprobeloader.retry_millis

Sets the number of milliseconds a JDBC probe waits between retry attempts to a
JDBC data source.

Type: integer

Default value: 5000

Location:
add to the System Property [sys_properties] table

glide.knowman.search.apply_role_based_security

When set to true, honors read access of knowledge bases or articles specified
for roles. When set to false, enables specified user criteria to override read
access specified for roles.

(Knowledge Management Internationalization Plugin v2) Comma-separated list of
roles that can see the Language box on articles with multiple translations.

Type: string

Default value: none

Location: add to the System Property [sys_properties] table

glide.knowman.show_links

Determines whether the Link line appears (true) or is
hidden (false) in a knowledge article.

Type: true | false

Default value: true

Location: System Property [sys_properties] table

glide.ldap.allow_empty_group

Determines whether all members can be removed from an Active Directory security
group.

Type: true | false

Default value: true

Location:
add to the System Property [sys_properties] table.

glide.ldap.binary_attributes

Comma-separated list of LDAP attributes that should be converted from binary
format to encoded64 strings. If you set this property, only the values listed are
converted. The most common attributes are objectSID and
objectGUID. These converted values are unique and can be used
as the coalesce field on the LDAP import mapping. If this property is blank, ServiceNow tries to map these
binary attributes without the conversion and they are not guaranteed to be unique
since they are not properly converted to string values.

Type: string

Default value: objectsid,objectguid

Location: System Property [sys_properties] table

glide.ldap.paging

Enables (true) or disables (false) LDAP paging query support. LDAP paging is a
more efficient LDAP querying method for environments with more than 1000 users.

Type: true | false

Default value: true

Location: System Property [sys_properties] table

glide.legacy.excel.export

Enables (true) or disables (false) exporting to XLS format when exporting to an
Excel file. By default, only XLSX export is enabled. This property does not affect
the Excel web service. When true, this property also allows users to select XLS or
XLSX as the Easy Import template format.

Type: true | false

Default value: false

Location: add to the System Property [sys_properties] table.

glide.list.filter_max_length

Sets a maximum character limit for the condition builder query.

Type: integer

Default value: 0

Location:
add to the System Property [sys_properties] table.

glide.live_feed.company_feed_exclude_groups

Controls whether messages posted to a public group appear (true) or are omitted
(false) on the Company Feed.

Type: true | false

Default value: true

Location: System Property [sys_properties] table

glide.live_services

(Chat plugin) Enables (true) or disables (false) Live Services, such as chat
support.

Type: true | false

Default value: false

Location:
add to the System Property [sys_properties] table

glide.login.no_blank_password

Prevents (true) or allows (false) logins from users with blank passwords.
Often, importing lists of users creates a large number of users with blank
passwords. By default, this property is set to true on production instances.

Type: true | false

Default value: true

Location: System Property [sys_properties] table

glide.login.home

Sets the default homepage users see after login. If blank, the last page
visited is used. The format is <page>.do

Type: sting

Default value: home.do

Location: System Property [sys_properties] table

glide.max_journal_list_size

Sets the maximum size, in megabytes, of journal input fields.

Type: integer

Default value: 10

Location:
add to the System Property [sys_properties] table

glide.notification.recipient.include_logging

Master switch to enable/disable logging all reasons a recipient was included.
If false, no include logging is performed.

Type: true | false

Default value: true

Location:
add to the System Property [sys_properties] table

glide.notification.recipient.exclude_logging

Master switch to enable/disable logging all reasons a recipient was excluded.
If false, no exclude logging is performed.

Type: true | false

Default value: true

Location:
add to the System Property [sys_properties] table

glide.notification.recipient.exclude_logging.device_inactive

Logs recipients who are excluded because their chosen notification device
record is marked as inactive.

Type: true | false

Default value: true

The glide.notification.recipient.exclude_logging property
in the System Properties > Email module must be enabled to modify this property.

Logs recipients who are excluded because the
Notification field is set to
Disabled on the user record.

Type: true | false

Default value: true

The glide.notification.recipient.exclude_logging property
in the System Properties > Email module must be enabled to modify this property.

glide.notification.recipient.include_logging

Enables or disables logging all reasons a recipient was included. This property
is a master switch. If it is set to true, the subsequent properties dealing with the
inclusion of logging are enabled. If it is set to false, none of the subsequent
properties relating to the inclusion of logging are enabled.

glide.notification.recipient.include_logging.delegate

Logs recipients who are included because they are delegates of another user.

Type: true | false

Default value: true

The glide.notification.recipient.include_logging property
in the System Properties > Email module must be enabled to modify this property.

glide.notification.recipient.include_logging.event_parm

Logs recipients who are included because they are in the
parm1 or parm2 fields of the event
record.

Type: true | false

Default value: true

The glide.notification.recipient.include_logging property
in the System Properties > Email module must be enabled to modify this property.

glide.notification.recipient.include_logging.recipient_fields

Logs recipients who are included via a notification target record, such as an
incident record, specified in the Users/Groups in Field field
for the notification record. The recipient_fields are fields in the target record
that contain a recipient to add. For example, if the record that triggered the
notification is an incident, and the assigned_to field for
the incident is listed in recipient_fields, that user is included as a recipient.

Type: true | false

Default value: true

The glide.notification.recipient.include_logging property
in the System Properties > Email module must be enabled to modify this property.

Logs recipients who are included via membership in any group provided in the
notification record recipient_groups or the event parm1 or
parm2 field.

Type: true | false

Default value: true

The glide.notification.recipient.include_logging property
in the System Properties > Email module must be enabled to modify this property.

glide.notification.recipient.include_logging.recipient_users

Logs recipients who are included via notification record’s
Users field (recipient_users).

Type: true | false

Default value: true

The glide.notification.recipient.include_logging property
in the System Properties > Email module must be enabled to modify this property.

glide.notification.recipient.include_logging.subscription

Logs recipients because they are subscribed via User Notification Preferences.

Type: true | false

Default value: true

The glide.notification.recipient.include_logging property
in the System Properties > Email module must be enabled to modify this property.

glide.pdf_export_from_form_list.show_report_attrs

Enables or disable displaying the PDF page header for all PDFs generated from a
list.

Type: true | false

Default value: true

Location:
add to the System Property [sys_properties] table

glide.pdf.max_rows

Sets the maximum number of rows in an exported PDF file.

Type: integer

Default value: 1000

Location:
add to the System Property [sys_properties] table

glide.pdf.font.size

Sets the font size for exported PDF files.

Type: integer

Default value: 8

Location:
add to the System Property [sys_properties] table

glide.pg.any_rejection_rejects

Controls the default process guide rejection handling. If this property is set
to true, the first rejection rejects the entity. If false, all users must reject the
approval.

Type: true | false

Default value: true

Location: System Property [sys_properties] table

glide.phone_number_e164.allow_national_entry

Determines whether users can enter phone numbers in the local format or whether
they must enter phone numbers in international format. When true, users can enter
phone numbers in the local format listed in the territory selector. When false,
users must enter phone numbers in the international format listed in the territory
selector.

Type: true|false

Default value: true

Location:
add to the System Property [sys_properties] table

glide.phone_number_e164.display_national

Determines how a Phone Number (E164) field displays phone numbers. When set to
true or form, a Phone Number (E164) field displays phone numbers in a local format
on forms but as an international format on lists. When set to all, a Phone Number
(E164) field always displays phone numbers in a local format. When set to user, a
Phone Number (E164) field only displays phone numbers in a local format when the
phone number matches the locale setting of the current user.

Type: string

Default value: false

Location:
add to the System Property [sys_properties] table

glide.phone_number_e164.display_territory_selector

Determines whether to display the territory selector. Hiding the territory
selector restricts users to entering only local or national phone numbers.

Type: true | false

Default value: true

Location:
add to the System Property [sys_properties] table

glide.phone_number_e164.display_territory_text

Determines when a Phone Number (E164) field displays a territory label. When
set to all, a Phone Number (E164) always displays the territory label. When set to
national, a Phone Number (E164) displays the territory label only if the phone
number is in local format. When set to read-only, a Phone Number (E164) displays the
territory label in read-only mode regardless of whether the number is in local or
global format. When set to read-only-national, a Phone Number (E164) displays the
territory label in read-only mode only if the number is in local format. When set to
list, a Phone Number (E164) displays the territory label in a list. When set to
list-national, a Phone Number (E164) displays territory label in a list if the
number is in national format. When set to none, a Phone Number (E164) does not
display the territory label.

Type: string

Default value: read-only

Location:
add to the System Property [sys_properties] table

glide.phone_number_e164.display_users_idd

Determines whether to display the international direct dialing prefix between
the territory selector and the input box on forms.

Type: true|false

Default value: false

Location:
add to the System Property [sys_properties] table

glide.phone_number_e164.strict

Determines whether all phone number fields must match the display format of the
field's select territory. When true, the phone number input box displays a red line
underneath phone numbers that do not match the territory format listed in the
territory selector. Users cannot save an invalid phone number. When false, the phone
number input box displays a green line underneath phone numbers that do not match
the territory format listed in the territory selector. Users can save an invalid
phone number, and the territory selector offers the option to select an
Other / Unknown territory format.

Type: true|false

Default value: true

Location:
add to the System Property [sys_properties] table

glide.pop3.ignore_headers

Specifies the comma-separated list of email headers that cause the instance to
ignore an email message. Use the format name:value to specify email header types and
values. You can use a wildcard (*) for the subtype. For example,
"Content-Type:multipart/*; report-type=delivery-status;" ignores emails containing a
type of multipart and a parameter of
report-type=delivery-status. For syntax specifications, see
http://www.w3.org/Protocols/rfc1341/4_Content-Type.html.

[Legacy] Text indicating the end of the email body section where the instance
should parse name:value pairs to change field values when processing inbound email
actions. This property is no longer required to
set
field values from the email body.

Type: string

Default value: none

Location: System Properties > Email

glide.pop3.parse_start

[Legacy] Text indicating the beginning of the email body section where the
instance should parse name:value pairs to change field values when processing
inbound email actions. This property is no longer required to
set
field values from the email body.

Type: string

Default value: none

Location: System Properties > Email

glide.pop3.password

Password for the POP3 server. Contact your mail server administrator for this
value.

Type: string

Default value: same encrypted password in
glide.email.user_password

Location: System Properties > Email

glide.pop3.process_locked_out

Enables (true) or disables (false) the ability for locked out users to trigger
inbound actions.

Type: true | false

Default value: false

Location:
add to the System Property [sys_properties] table

glide.pop3.reply_separators

Specifies the comma-separated list of separators that cause the instance to
disregard everything below the text string in the message body. This list is
case-sensitive.

Controls the behavior when an instance receives an email from an email address
not associated with a user record. If this property is set to true, ServiceNow creates a new user
record for the email address and places that new user in the
Caller field of any created tickets. If the property is set
to false, ServiceNow
associates the new ticket to the Guest user record.

Type: true | false

Default value: false

Location: System Properties > Email

glide.processor.json.row_limit

Specify the maximum number of rows a JSON query returns

Type: integer

Default value: 250

Location:
add to the System Property [sys_properties] table

glide.product.description

The value of this property is displayed as text in the banner next to the
company logo

Type: string

Default value: Service Management

Location: System Properties > Basic Configuration UI16

glide.product.help_url

glide.product.help_show

Controls whether the help icon, help.gifx, appears in (true) or is omitted from
(false) the welcome banner.

Type: true | false

Default value: true

Location: System Property [sys_properties] table

glide.product.image.light

The Banner image displayed for UI16 Interface

Type: uploaded image

Default value: None

Location: System Properties > Basic Configuration UI16

glide.product.icon

Stores the favicon image displayed in bookmarks, tabs, and the
browser address bar.

Type: image

Default value: favicon.ico?v=4

Location: System Properties > System

glide.product.name

Specifies text to use in place of "ServiceNow" in the browser's
top title bar (and in browser tabs). This text is duplicated in the banner to the
right of the logo unless you add display: none; to the end of the value field within
the glide.product.name.style property.

Type: string

Default value: ServiceNow

Location: System Property [sys_properties] table

glide.product.name.style

Specifies the CSS properties
used to display the glide.product.name text in the banner to the
right of the logo. To not display it, add display: none; to the end of the value
field in this property.

Type: string

Default value: padding-bottom: 0px; padding-top: 0px;

Location: System Property [sys_properties] table

glide.quota.manager.debug

Controls whether to display (true) or hide (false) additional information
related to the Quota Manager, such as running transactions, canceled transactions,
and what quotas are matched to transactions.

Type: true | false

Default value: true

Location:
add to the System Property [sys_properties] table

glide.quota.manager.heartbeat

Sets the number of seconds between the start of each Quota Manager heartbeat.
This value determines how often the Quota Manager checks for transactions exceeding
a quota and how often it writes status in the log file.

Type: integer

Default value: 1

Location:
add to the System Property [sys_properties] table

glide.quota.manager.minimum_transaction_time

Sets the minimum number of seconds a transaction must run before the Quota
Manager matches it to a transaction quota. ServiceNow recommends setting
this value to at least 1 second because smaller values decrease performance and
because transactions shorter than 1 second are probably not worth canceling. For
optimal performance, set this value to the value of your most restrictive quota. For
example, if your most restrictive quota cancels transactions longer than 1 minute,
set the minimum transaction time to 60 seconds.

Type: integer

Default value: 1

Location:
add to the System Property [sys_properties] table

glide.remote_glide_record.max_count

Control the maximum number of records that the GlideRecord query method returns
when using the SOAP web service. The instance primarily uses this property to
control the records returned when using a Perl API GlideRecord query.

Type: integer

Default value: 250

Location:
add to the System Property [sys_properties] table

Caution: If you set this property to a large value, such as 10000,
socket timeout errors might occur with MID Servers. Keep the value of this
property less than 1000.

glide.report.calendar.max_more_events_per_day

Defines that maximum number of calendar events that can appear in the
+ <number> popup for:

A calendar day when calendar is in month or year view

The top 'full day' section of a calendar day when a calendar is in day or week
view

When this number is exceeded, a + many link appears,
which opens a list of events instead of a popup. For more information about the
maximum number of events that can be displayed in a calendar day, see system
property glide.report.calendar.max_events_displayed_per_cell.

Type: integer

Default value: 30

Location: add to the System Property [sys_properties] table

glide.report.calendar.max_events_displayed_per_cell

Defines the maximum number of events that can appear in calendar report for:

A calendar day when calendar is in month or year view

The top 'full day' section of a calendar day when a calendar is in day or week
view

Events that exceed this value are visible via a link in the calendar cell.
See glide.report.calendar.max_more_events_per_day for more information.

Type: integer

Default value: 3

Location: add to the System Property [sys_properties] table

glide.report.new_calendar

Enables (true) or disables (false) new calendar reports. Internet Explorer 7
and 8 do not support new calendars. If you open a calendar report in one of these
browsers the old version of calendar reports is always used.

Enables (true) or disables (false) the Reporting preferences link in the user's
profile.

Type: true | false

Default value: false

Location:
add to the System Property [sys_properties] table

glide.report_home.group_report.show_usr_grp

Enables (true) or disables (false) the Reporting preferences link in the user's
profile.

Type: true | false

Default value: false

Location:Add
to the System Property [sys_properties] table.

glide.rest.apis.disabled

Controls which REST APIs are available on the instance, along with
glide.rest.apis.enabled. The value for this property is a comma-separated list of
API names, such as Table API or Aggregate API. If neither this property nor
glide.rest.apis.enabled is set, all REST APIs are available. If a particular API is
specified in both properties, that API is disabled. If you disable specific APIs
without explicitly enabling any APIs, all REST APIs except the disabled APIs are
available.

Type: string

Default value: all REST APIs are enabled by default

Location: add to the System Property [sys_properties] table

glide.rest.apis.enabled

Controls which REST APIs are available on the instance, along with
glide.rest.apis.enabled. The value for this property is a comma-separated list of
API names, such as Table API or Aggregate API. If neither this property nor
glide.rest.apis.disabled is set, all REST APIs are available. If a particular API is
specified in both properties, that API is disabled. If you enable specific APIs,
only those APIs are available.

Type: string

Default value: all REST APIs are enabled by default

Location: add to the System Property [sys_properties] table

glide.rest.debug

Logs all stages of REST processing, including processing times.

Type: true | false

Default value: false

Location:
add to the System Property [sys_properties] table

glide.rollback.version

Controls whether
rollback
behavior is used (true) or not (false).

Type: true | false

Default value: true

Location:
add to the System Property [sys_properties] table

glide.rss.max_rows

Controls the maximum number of records returned by the
RSS Feed
Generator.

Type: integer

Default value: 1000

Location:
add to the System Property [sys_properties] table

glide.sc.reset_cascade

If true, forces variable cascading when navigating between pages in an order
guide.

Type: true | false

Default value: false

Location:
add to the System Property [sys_properties] table

glide.schedules.repeat_nth

Controls how a schedule entry with Repeats set to
Monthly and Monthly Type set to
Day of the Week is defined. Choices are
Week or Day. The
Week option is defined as choosing a day of the month in
the nth week selects the nth day of the month. The Day option
is defined as choosing the nth day of the month selects the nth day of the month.

Type: choice list

Default value: day

Location: sys_properties table

glide.schedules.fifth

Controls how a schedule entry that selects the fifth occurrence of a day in
month behaves in a month containing only four occurrences of the day. Choices are
Last, Next, and
Strict. The Last option selects the
last (fourth) day of the month. The Next option selects the
first day of the next month. The Strict option skips the day
completely. This property is only valid when the
glide.schedules.repeat_nth property is set to
Day.

Type: choice list

Default value: last

Location: sys_properties table

glide.script.ccsi.ispublic

Provides privacy control over client-callable script includes that are accessed
by public pages. When this property is set to false, all
client-callable script includes are private.

Type: true|false

Default value: false

Location:
add to the System Property [sys_properties] table

glide.script.log_level

Controls the behavior of gs.log. Set this property to
none to disable glide script logging, or
print to save log data to the filesystem instead of the
database. Use the default value all to save all glide script
logs to the database.

Type: string

Default value: all

Location: add to the System Property [sys_properties] table

glide.script_processor.admin

Specifies the user role necessary to access the Scripts - Background module. To
require administrators to elevate privileges to access this module, set the value to
security_admin.

Type: string

Default value: admin

Location: add to the System Property [sys_properties] table

glide.secondary.query.sysid

Controls whether a secondary sort using sys_id as a sort key is automatically
applied when sorting requested database records on a list. This property is useful
when sorting records that have multiple records found for a single value of the
primary sort key. Use this property to ensure that the Next/Previous buttons on
forms display the proper record. If set to false, there is no secondary sort,
therefore records with the same primary sort value are returned as they are found in
the database, and may be inconsistent.

Note: Setting this property to true may the
load and sort processes.

Type: true|false

Default value: false

Location: System Property [sys_properties] table

glide.security.auto.resubmit.ajax

Automatically resubmits timed-out Ajax requests.

Type: true|false

Default value: true

Location:
add to the System Property [sys_properties] table

glide.security.checkacl.before.setvalue

Controls how the
high
security settingglide.security.strict.updates processes ACLs. When true, the
instance checks ACL rules for all columns before applying any updates to a row. When
false, the instance applies ACL rules as each column is processed in alphabetical
order. This behavior may result in one update preventing another update from
occurring. For example, suppose you create a custom ACL rule to prevent updates
after a record is closed. If you attempt to close an incident and also add
information to a custom resolution code field in the same update, the close action
is applied first because it is controlled by the [incident.state] column and the
custom field by the [incident.u_resolution_code] column. After the instance applies
the close action, the custom ACL rule prevents further write updates to the row.

Type: true | false

Default value: true

Location:
add to the System Property [sys_properties] table

glide.security.csrf.handle.ajax.timeout

Handles errors for timed out Ajax requests.

Type: true|false

Default value: true

Location:
add to the System Property [sys_properties] table

glide.security.csrf.strict.validation.mode

Enforces strict validation on CSRF tokens so that users cannot resubmit a
request if the CSRF token does not match.

Type: true | false

Default value: false

Location: System Property [sys_properties] table

glide.security.diag_txns_acl

Controls who can view the stats.do, threads.do, and replication.do pages. When
set to true, only administrators or users from a known IP address are allowed to
view the pages. When set to false, all users have access to the pages.

Forces all elevated roles to be treated equally for users with the
administrator role. When enabled, administrators need to explicitly, manually
elevate themselves to any roles that are marked as elevated.

When disabled,
administrators only need to manually elevate to the security_admin role. Other
roles are automatically granted to administrators.

Type: true | false

Default value: true for new instances, false for upgraded instances

Location: For new instances, this property is available on the System Property
[sys_properties] table. For upgrades, administrators must
add this
property to the System Property [sys_properties] table

glide.set_x_frame_options

Enables (true) or disables (false) the
X-Frame-Options
response header to SAMEORIGIN for all UI pages. The X-Frame-Options HTTP response
header can be used to indicate whether or not a browser should be allowed to render
a page in a <frame> or <iframe>. Set this property to true to avoid
clickjacking attacks, by ensuring that CMS content cannot be embedded into other
sites.

Type: true | false

Default value: true

Location: System Property [sys_properties] table

glide.short_poll_delay

(Chat plugin) Sets the short polling delay, in milliseconds, for XMPP requests.
Polling is the method by which the browser gets information from the server to send
instant messages in chat.

Type: integer

Default value: 1000 (1 second)

Location: Social IT > Chat Administration > Properties

glide.shortened_journal_length

Sets the number of characters to display as a preview of journal input fields.

Type: integer

Default value: 512000

Location:
add to the System Property [sys_properties] table

glide.smtp.auth

Specifies whether to authenticate the outgoing SMTP mail server with the
credentials provided in the user name (glide.email.user) and
password (glide.email.user_password) properties.

Specifies the name of SOAP security policy the instance uses when enforcing Web
Services-Security (WSS) for inbound requests.

Type: string

Default value: default security policy

Location:
add to the System Property [sys_properties] table

glide.soap.import_set_insert_serialized.<table name>

Controls the processing of web service inserts. When this property is set to
true, the instance processes multiple simultaneous inserts one at a time (serially
across nodes) to ensure an accurate transform. Serialized processing slows down the
speed at which the instance processes inserts. When this property is set to false,
multiple simultaneous inserts into an import set table result in simultaneous
transforms that may produce duplicate target records due to the coalesce value being
created at the same time.

Tip: Only set this value to false to optimize
for performance when the related transform map does not have a coalesce value that
may be present simultaneously.

Type: true | false

Default value: true

Location:
add to the System Property [sys_properties] table

glide.soap.request_processing_timeout

Sets the maximum number of seconds a SOAP request has to finish processing
before the connection times out. This property computes a default value from the
value of the property glide.http.timeout divided by 1000. There
might be network infrastructure (such as proxy servers) in place that implements a
shorter timeout. In this case, a socket timeout may occur unless this property is
set to a shorter value. In general, you should set this property to a value several
seconds less than the shortest socket inactivity timeout in effect anywhere in the
network path between the client application and the ServiceNow instance.

Type: integer

Default value: 175 (value of glide.http.timeout divided by
1000)

Location:
add to the System Property [sys_properties] table

glide.spell.dictionary.en

Sets the spell checker dictionary used in the system for English users. There
are dictionaries available for Brazilian Portuguese, Dutch, English US, English UK,
French, German, Italian, Portuguese, Russian, Spanish, and Thai.

Type: choice list

Default value: en.dic (English US)

Location: System Property [sys_properties] table

glide.spell.dictionary.max_matches

Sets the maximum number of spelling errors the spell-check should detect. By
default it finds only 10 spelling errors. The instance ignores any additional errors
after reaching the maximum value.

Type: integer

Default value: 10

Location:
add to the System Property [sys_properties] table

glide.sys.activity_using_audit_direct

[Not Supported] Controls whether the record's
history
is generated using the Audit table (true) or not (false).

[Required] Set the
value to false to generate history with
History
Sets.

System date format for all users unless overridden in the user's record

Type: date format

Default value: yyyy-MM-dd

Location:System Properties > Basic Configuration UI16

glide.sys.default.tz

System timezone for all users unless overridden in the user's record.

Type: timezone

Default Value: none

Location: System Properties > Basic Configuration UI16

glide.sys.time_format

System time format for all users unless overridden in the user's record

Type: time format

Default Value: HH:mm:ss

Location: System Properties > Basic Configuration UI16

glide.sys_reference_row_check

Controls whether the script conditions of Access Control Rules apply to a
table's reference fields.

Type: true | false

Default value: false

Location:
add to the System Property [sys_properties] table

glide.template.max_context

Specifies the maximum number of templates displayed in a form's context menu.
If more than this number are available, users can click Apply
Template on the context menu to open the reference list of templates.

Type: integer

Default value: 15

Location: System Property [sys_properties] table

glide.translate.learn

Enables (true) or disables (false) adding the current language suffix to UI
elements such as labels and messages. Enabling the language suffix assists with
translating new customizations.

Type: true | false

Default value: false

Location:
add to the System Property [sys_properties] table

glide.ts.index.attachment.debug

When the value is set to true, enables log messages for
exceptions that occur when indexing attachments (default is false). You can leave
this property enabled during normal operations to capture stack trace information
about any exceptions.

Type: true | false

Default value: false

Location:
add to the System Property [sys_properties] table

glide.ts.index.attachment.list_terms.debug

When the value is set to true, the system logs all
indexed terms when an attachment is indexed (default is
false).

[Recommended] For optimal performance, set this
property to false during normal operations. Only enable
this property when you are actively debugging an issue.

Specifies the list of roles (comma-separated) that can view email in the
Activity Formatter.

Type: string

Default value: itil

Location:
add to the System Property [sys_properties] table

glide.ui.activity.email.use_display

Specifies whether to display email addresses or the user IDs (display value of
the User table) in email headers. If true, the instance searches for a user record
with a matching email address. If it cannot find a matching user record, it displays
the email address.

Type: true | false

Default value: false

Location: add to the System Property [sys_properties] table

glide.ui.activity_stream.form_button

Removes the activity stream button from forms.

Type: true | false

Default value: true

Location: add to the System Property [sys_properties] table

glide.ui.activity_stream.list_button

Removes the activity stream button from lists.

Type: true | false

Default value: true

Location: add to the System Property [sys_properties] table

glide.ui.activity_stream.scale_animated_gifs

Creates a thumbnail of animated .gif files. The maximum
dimensions are 525px width and 350px height. The animation is not preserved in the
thumbnail, but previewing the image displays the animation at its original size.

Type: true | false

Default value: false

Location: System Property [sys_properties] table

glide.ui.activity_stream.scale_images

Creates a thumbnail of large images to display in the activity stream. The
maximum dimensions are 525px width and 350px height. If user clicks the image or
attachment, the preview is at full size.

Type: true | false

Default value: true

Location: System Property [sys_properties] table

glide.ui.activity_stream.style.comments

Changes the color of the left bar in activity stream comments in UI16.

Type: color entry, either a name, such as blue or a
code, such as #0000FF.

Default value: transparent

Location: System Property [sys_properties] table

glide.ui.activity_stream.style.work_notes

Changes the color of the left bar in activity stream work notes in UI16.

Type: color entry, either a name, such as blue or a
code, such as #0000FF.

Default value: gold

Location: System Property [sys_properties] table

glide.ui.activity.style.comments

Changes the background color of the activity stream comments in UI15.

Type: string

Default value: background-color: background-color: WhiteSmoke

Location: System Property [sys_properties] table

glide.ui.activity.style.work_notes

Changes the background color of the activity stream work notes in UI15.

Type: string

Default value: background-color: LightGoldenRodYellow

Location: System Property [sys_properties] table

glide.ui.allow_deep_html_validation

Allows administrators to prevent users from saving invalid HTML in a journal
field.

Type: true | false

Default value: false

Location:
add to the System Property [sys_properties] table

glide.ui.attachment.force_download_all_mime_types

Forces download of all attachment files.

Type: true|false

Default value: false

Location: add to the System Property [sys_properties] table.

glide.ui.audit_deleted_tables

Comma-separated list of system tables for which the audit history tracks
deletions.

Comma-separated list of tables you want to exclude from automatic recovery.

Type: string

Default value: v_ws_editor

Location: Auto Recovery > Properties

glide.ui.auto_req.extend.session

When set to true, this property enables the user to extend their user session
by selecting a
homepage
refresh time. When set to false, it enforces session timeout. The session timeout
value is ignored when the user specifies an automatic refresh value. For example, if
the user selects 5 minutes for
automatic
homepage refresh, the session is renewed every five minutes. By adding this property
and setting the value to false, administrators can force the
user session to time out even if the user's page refreshes every
x number of minutes. The user's session times out after the
value specified in the session timeout, plus the selected refresh value. This
property takes effect when the Remember me check box is not
selected for the user. Tablet and mobile devices do not support this feature.

Type: true|false

Default value: true

Location:
add to the System Property [sys_properties] table

glide.ui.buttons_bottom

Controls whether UI actions appear at both the bottom and top of the form
(true) or only at the top (false). This property works in UI11 only.

Type: true | false

Default value: false

Location: System Property [sys_properties] table

glide.ui.cert_task_activity.fields

Defines which journal field is the task activity field.

Type: string

Default value: work_notes

Location:
add to the System Property [sys_properties] table

glide.ui.chart.bar.horiz.max_col_slant_labels

Sets the maximum number of columns in a horizontal bar chart before slanting
(angling) the labels.

Type: integer

Default value: 5

Location:
add to the System Property [sys_properties] table

glide.ui.chart.height

Specifies the height of a chart in pixels.

Type: integer

Default value: 300

Location:
add to the System Property [sys_properties] table

glide.ui.chart.pie.labels

Enables (true) or disables (false) labels on pie chart slices.

Type: true | false

Default value: true

Location:
add to the System Property [sys_properties] table

glide.ui.chart.pie.labels.max_items

Sets the maximum number of pie chart slice values that can be returned in order
to display their labels.

Type: integer

Default value: 8

Location:
add to the System Property [sys_properties] table

glide.ui.chart.width

Specifies the width of a chart in pixels.

Type: integer

Default value: 500

Location:Add
to the System Property [sys_properties] table

glide.ui.clickthrough.popup

Enables (true) or disables (false) displaying the pop-up diamond icon for a
reference field and opening a new window when the icon is clicked.

Note: Related
lists do not appear on forms opened in the pop-up window.

Type: true | false

Default value: false

Location: System Property [sys_properties] table

glide.ui.clickthrough.replace

Enables (true) or disables (false) both the pop-up and clickthrough icons for
reference fields.

Type: true | false

Default value: false

Location: System Property [sys_properties] table

glide.ui.date_format.first_day_of_week

Specifies which day of the week that weeks start on for calendar reports.
Values: 1=Sunday, 2=Monday

Type: integer

Default value: 1

Location: add to the System Property [sys_properties] table

glide.ui.date_picker.first_day_of_week

Specifies the first (leftmost) day of the week for the date and date/time
picker (1=Sunday, 2=Monday...).

Type: integer

Default value: 1

Location:
add to the System Property [sys_properties] table

glide.ui.default.applications

Comma-separated list of application names that open by default in the
navigation pane when nothing is opened via user preferences. If the property is
specified and is blank, no applications are opened in the navigation pane when no
applications are opened via user preferences. If the property is not specified, the
first application that is authorized for that user opens if no applications are
opened via user preferences.

Type: string

Default value: first authorized application for the user

Location:
add to the System Property [sys_properties] table

glide.ui.dirty_form_support

Enables (true) or disables (false) display of a confirmation message when a
form has unsaved changes and the user leaves the form through any means except a
submit (such as using the green back arrow, any form button, or other). This
property is not supported in Safari.

Note: This property is true by
default.

Type: true | false

Default value: true

Location:
add to the System Property [sys_properties] table

glide.ui.doctype

Enables or disables the UI15 interface.

Type: true | false

Default value: true

Location: System Property [sys_properties] table

glide.ui.email_client.autocomplete.count

Sets the maximum number of auto-complete matches the Email Client displays.

Type: integer

Default value: 10

Location: System Properties > Email

glide.ui.email_client.autocomplete.group

Specifies whether groups are included in auto-complete results for the Email
Client.

Type: true | false

Default value: true

Location: System Properties > Email

glide.ui.email_client.email_address.disambiguator

Sets the columns from the User [sys_user] table that the auto-complete list
displays. Separate each column name with a semicolon character (;). See the
system dictionary
for a list of available column names. For example, add the sys_user.email and
sys_user.company columns to show a user's email address and company in the
auto-complete list.

Type: string

Default value: first_name;last_name

Location:
add to the System Property [sys_properties] table

glide.ui.email_client.from

Specifies whether to display the From: line in the Email
Client. Users can change the email address in the From: line
by entering a new value.

Type: true | false

Default value: false

Location: System Properties > UI Properties

glide.ui.email_client.reply_to

Specifies whether to display the Reply to: line in the
Email Client.

Type: true | false

Default value: false

Location: System Properties > UI Properties

glide.ui.filter.first_day_of_week

Identifies the first day of the calendar week for the company. By default, the
start of the week is Monday, meaning that the calendar week begins with Monday and
ends with Sunday. To change this behavior, add the property
glide.ui.filter.first_day_of_week to the instance as an
integer property. Set the value to the integer corresponding with the day of the
week that the calendar begins on, where 1 is Sunday, 2 is Monday, and so on. The
function impacts all charts and calculations where the day of the week is used as a
parameter.

Type: integer

Default value: 2

Location:
add to the System Property [sys_properties] table

glide.ui.first.field.reference

Enables (true) or disables (false) having the first column in a list always
link to the underlying record, even if it is a reference field. For example, if the
first column on an Incident list is Assigned to, that value
links to the Incident if this property is set to true.

Type: true | false

Default value: false

Location:
add to the System Property [sys_properties] table

glide.ui.form_annotations

Enables (true) or disables (false) form annotations, which allow you to add
Custom, Section Separator, and Line Separator to a form.

Type: true | false

Default value: true

Location: System Property [sys_properties] table

glide.ui.form_multiple_splits

Enables (true) or disables (false) multiple splits and end splits in the form
layout configuration slushbucket.

Type: true | false

Default value: true

Location: System Property [sys_properties] table

glide.ui.glide_list.start.locked

Controls whether a glide_list (like the watch list) starts out locked (true) or
unlocked (false) on a form.

Type: true | false

Default value: true

Location: System Property [sys_properties] table

glide.ui.goto_use_contains

Controls whether the Go to navigation performs a
"contains" query (true) or a "greater than" query (false) by default.

Type: true | false

Default value: false

Location:
add to the System Property [sys_properties] table

glide.ui.homepage.parallel

Enables (true) or disables (false) use of parallel rendering.

Type: true | false

Default value: true

Location: System Property [sys_properties] table

glide.ui.homepage.parallelism

Sets the maximum number of threads that should cooperate on rendering any given
homepage.

Type: integer

Default value: 2

Location: System Property [sys_properties] table

glide.ui.homepage.preview

Enables (true) or disables (false) displaying the preview icon for lists on the
homepage.

Type: true | false

Default value: true

Location: System Property [sys_properties] table

glide.ui.html.editor

Determines which HTML field editor to use, TinyMCE or htmlArea (legacy).

Type: string

Default value: tinymce

Location: System Properties > UI Properties

glide.ui.html.editor.toolbar.line1

Configures the editing toolbar (first line) for HTML fields when the TinyMCE
editor is enabled. The spellchecker tool is not supported in
UI16 or UI15.

Type: string

Location: System Properties > UI Properties

glide.ui.html.editor.toolbar.line2

Configures the editing toolbar (second line) for HTML fields when the TinyMCE
editor is enabled. The spellchecker tool is not supported in
UI16 or UI15.

Defines what fields are visible in the activity formatter. If the activities
are
personalized,
this property updates automatically.

Type: string

Default value: list of fields

Location: System Properties > UI Properties

glide.ui.incident_activity.max_addresses

Specifies the maximum number of addresses to list in an email audit record. If
the number of addresses exceeds this limit, the instance truncates the list after
the maximum value and displays an ellipsis character (...).

Type: string

Default value: 5

Location:
add to the System Property [sys_properties] table

glide.ui.incident_alert_activity.fields

Incident alert activity formatter fields. This is the list of fields tracked
from the incident alert form in the activity formatter.

Maximum number of records for a reference field that is displayed as a choice
list. If the number of available records is greater than this value, the field
appears as a reference field, not as a choice list.

Type: integer

Default value: 25

Location: System Property [sys_properties] table

glide.ui.mobile_agents

Comma-separated list of browser agents considered as mobile browsers for the
Legacy Smartphone Interface. These browsers are directed to the mobile pages instead
of the full browser pages.

Numerical character limit for list menu choices within the nav stripe. The nav
stripe displays at the top of the page when using UI11.

Type: integer

Default value: none

Location:
add the property

glide.ui.permitted_tables

Comma-separated list of system tables that can be reported on. By default,
system tables (which start with "sys") cannot be reported on unless they are listed
in this property.

Type: string

Default value:list of sys_ tables

Location: System Property [sys_properties] table

glide.ui.reference.readonly.clickthrough

Enables (true) or disables (false) reference pop-ups on read-only reference
fields. Reference pop-ups and click-throughs are hidden by default if a client
script, UI policy, or ACL makes the field read-only. Being able to see or click
through to the target record is unrelated to the reference field being writable.

Type: true | false

Default value: false

Location: System Properties > UI Properties

If set to false, the administrator can override the
system setting for a specific field by adding the
readonly_clickthrough=true attribute to the dictionary
entry.

glide.ui.remember_view

Enables (true) or disables (false) use of user preferences for the last view.

Controls which field styles are applied during calendar highlighting. If this
property is set to false, field styles in only the Task table are used. If this
property is set to true, the calendar first uses field styles from the table the
report is based on. If no applicable styles exist in that table, the calendar uses
field styles from the Task table.

Type: true | false

Default value: true

Location: System Property [sys_properties] table

glide.ui.report_expand_header

Comma-separated list of roles that can expand or collapse the report header,
where a report is defined and built. The default is public, meaning everyone.

Type: string

Default value: public

Location: System Properties > UI Properties

glide.ui.section508

Enables (true) or disables (false) rendering of alternate text in place of
images.

Type: true | false

Default value: false

Location: System Properties > UI Properties

glide.ui.show_live_feed_activity

Enables (true) or disables (false) live feed for a record in the activity
formatter.

Type: true | false

Default value: false

Location: System Properties > UI Properties

glide.ui.show_template_bar.<TABLENAME>

Controls whether the template bar can be displayed on the specified table. For
example: glide.ui.show_template_bar.incident = false

Type: true | false

Default value: true

add to the System Property [sys_properties] table

glide.ui.session_timeout

Sets the session timeout, in minutes.

Type: integer

Default value: 30

Location:
add to the
System Property [sys_properties] table

glide.ui.stream_icon.<TABLENAME>

Toggles the displaying of the activity stream button on the specified table.
For example: glide.ui.stream_icon.hr_case = true

Uses the tablet UI if one of these strings (comma-separated) appears in the
browser user_agent header

Type: string

Default value: ipad,android_tablet

Location: System Properties > Tablet UI Properties

glide.ui.tablet.title

Displays a brief page title for tablet UI.

Type: string

Default value: ServiceNow

Location: System Properties > Tablet UI Properties

glide.ui.tablet.title.ios_webapp

Displays the specified text as the default home screen icon label used in iOS
version6 and later.

Type: string

Default value: ServiceNow

Location: System Properties > Tablet UI Properties

glide.ui.task.insert

Enables (true) or disables (false) the use of Insert and
Insert and Stay options on tables derived from Task (such
as Incident, Change, and Problem).

Type: true | false

Default value: false

Location: System Property [sys_properties] table

glide.ui.textarea.character_counter

When true, displays a count of available characters for journal and multi-line
text fields.

Type: true | false

Default value: false

Location: System Property [sys_properties] table

glide.ui.textarea_initial_rows

Sets the number of rows initially displayed for multiline form elements. When
the element is selected for editing, it is expanded. Set this value to 0 or blank to
ignore this property. This functionality is used to conserve space on a form when
multiline elements take up too much space on forms.

Type: integer

Default value: 0

Location: System Property [sys_properties] table

glide.ui.update_on_iterate

Controls whether updates are saved (true) or discarded (false) when a user
clicks the blue arrows on a form.

Enables (true) or disables (false) allowing users to click their name in the
welcome message and see their user profile.

Type: true | false

Default value: In new instances true. In existing instances false.

Location: System Property [sys_properties] table

glide.ui11.show_switch_link

Displays (true) or hides (false) a banner link for switching between the UI11
and legacy interfaces.

Type: true | false

Default value: true

Location: System Property [sys_properties] table

glide.update.suppress_update_version

Comma-separated list of tables for which updates are not tracked in the
Versions [sys_update_version] table. You cannot
compare
and revert versions for tables in this list.

Type: string

Default value: sys_user,sys_import_set_row

Location:
add to the System Property [sys_properties] table

glide.user.default_password

Default password for new users created from incoming email. Users must reset
the password at first login.

Type: string

Default value: password

Location: System Properties > Email

glide.userauthgate.extauth.check

Enables the UserAuthenticationGate checks for external authentication
mechanisms as well as internal ones.

Type: true | false

Default value: false

Location:
add to the System Property [sys_properties] table

glide.user.trusted_domain

Comma-separated list of trusted domains for which the instance automatically
creates a guest user based on incoming emails. Use an asterisk (*) to trust all
domains. If an email is not from a trusted domain, the instance processes the
inbound email as a "guest user" however, it does not create a guest user in the
instance.

Type: string

Default value: *

Location: System Properties > Email

glide.workflow.model.cache.max

Maximum number of models held in the workflow cache. You must restart the
instance after changing this property to apply the change.

Type: integer

Default value: 300

Location: Workflow > Properties

glide.wsdl.definition.use_unique_namespace

Enables (true) or disables (false) use of a unique WSDL namespace value when
publishing a ServiceNow table
through web services. When this property is set to true, the WSDL target namespace
is www.service-now.com/<table name>.

Type: true | false

Default value: false

Location:
add to the
System Property [sys_properties] table

glide.wsdl.maximum_hierarchy

Maximum number of hierarchical levels returned in a WSDL when hierarchical SOAP
web service is enabled. This property has a maximum value of 3.

Type: integer

Default value: 3

Location: add to the System Property [sys_properties] table

glide.xmlhttp.excessive

Sets the number of items visible in the Available half of a many-to-many or
one-to-many collection box (slushbucket).

Type: integer

Default value: 100

Location:
add to the System Property [sys_properties] table

glide.xmlprocessor.use_unload_format

Enables (true) or disables (false) unloading the XML using the display_value
format. To unload using this format, add the parameter
useUnloadFormat=true to the request URL.

Type: true | false

Default value: false

Location:
add to the System Property [sys_properties] table

glide.wsdl.show_nillable

Enables (true) or disables (false) allowing a WSDL element to be valid if it
has no element content despite a {content type} which would otherwise require
content.

Type: true | false

Default value: false

Location:
add to the System Property [sys_properties] table

google.maps.auto_close

If true, automatically closes the current info window before opening a new one.
Clear the check box to allow multiple pop-up windows to remain open at once.

Type: True/false

Default value: true

Location: System Properties > Google Maps

google.maps.client

Client ID for Google Maps API for Business. This is the client ID authorizing
production use of Google Maps API for Business. By default, this ID is provided by
ServiceNow. ServiceNow may require you to
purchase a separate Client ID based on your usage.

Type: string

Default value: gme-servicenow

Location: System Properties > Google Maps

google.maps.key

Map key from Google, tied to the URL of the server. This is the private key
authorizing development use of Google Maps.

Type: string

Default value: empty

Location: System Properties > Google Maps

google.maps.latitude

Starting latitude of the map. This value determines the starting latitude
displayed in Google Maps.

Type: string

Default value: 36.008522

Location: System Properties > Google Maps

google.maps.longitude

Starting longitude of the map. This value determines the starting longitude
displayed in Google Maps.

Type: string

Default value: -95.221764

Location: System Properties > Google Maps

google.maps.max_items

Maximum number of items to display on the map. This setting determines how many
icons can be displayed on a map.

Type: integer

Default value: 500

Location: System Properties > Google Maps

google.maps.table

Table used by the map. This setting names the table containing the name,
longitude, and latitude fields.

Type: string

Default value: cmn_location

Location: System Properties > Google Maps

google.maps.zoom

Starting zoom level of the map (1 is the lowest).

Type: string

Default value: 4

Location: System Properties > Google Maps

help.base.default

(Context-Sensitive Help plugin) Sets the base URL for help contexts in which
ServiceNow wiki is
false and an absolute URL is not specified.

Type: string

Default value: http://wiki.service-now.com/index.php?title=

Location: System Property [sys_properties] table

help.base.servicenow

(Context-Sensitive Help plugin) Sets the base URL for help contexts in which
ServiceNow wiki is
true

Determines the amount of time that is used for recording and counting the
number of user lockouts.

Type: integer

Default value: 60 (minutes)

Location: Password Reset > Properties

password_reset.captcha.ignore

Enables and disables CAPTCHA functionality.

Type: true|false

Default value: false

Location: Password Reset > Properties

The password reset application uses Google re-CAPTCHA as the default CAPTCHA
service. To use the base system CAPTCHA, change the
password_reset.captcha.google.enabled system property to
false.

password_reset.qa.num_enroll

Specifies the number of questions a user has to select and answer to be
enrolled in the password reset program.

Type: integer

Default value: 5 (questions)

Location: Password Reset > Properties

Note: This security question property can be overridden by adding a
value for the num_enroll parameter in a security question
verification.

password_reset.qa.num_reset

Specifies the number of questions a user has to answer to verify their identity
during the password reset process.

Type: integer

Default value: 3 (questions)

Possible values: integers that are less than the number specified for the
num_enroll property.

Location: Password Reset > Properties

Note: This security question property can be overridden by adding a
value for the num_reset parameter in a security question
verification.

password_reset.request.max_attempt

Determines the number of password reset attempts a user has before they are
locked out for a period determined by the value in
max_attempt_window.

Type: integer

Default value: 3 (attempts)

Location: Password Reset > Properties

password_reset.request.max_attempt_window

Determines how long a user is locked out or prevented from changing their
password after trying the maximum number of times.

Type: integer

Default value: 1440 (minutes)

Location: Password Reset > Properties

password_reset.request.retry_window

Determines length of time before the count for password reset attempts
refreshes.

Type: integer

Default value: 1440 (minutes)

Location: Password Reset > Properties

password_reset.request.success_window

Determines how long a user is locked out after they have successfully reset
their password.

Type: integer

Default value: 10 (minutes)

Location: Password Reset > Properties

password_reset.sms.default_complexity

Specifies the number of characters required for a user to reset their password.

Note: This SMS code property can be overridden by adding a value for
the complexity parameter in an SMS code verification.

Type: integer

Default value: 4 (digits)

Location: Password Reset > Properties

password_reset.sms.expiry

Determines the amount of time, in minutes, until the SMS code sent to the user
expires.

Note: This SMS code property can be overridden by adding a
value for the expiry parameter in an SMS code verification.

Type: integer

Default value: 5 (minutes)

Location: Password Reset > Properties

password_reset.sms.max_per_day

Determines the maximum number of SMS codes that are sent to a user within one
24-hour period. When a user clicks the Send Verification Code
button, the 24-hour period begins.

Type: integer

Default value: 10 (per day)

Location: Password Reset > Properties

Note: This SMS code property can be overridden by adding a value
for the max_per_day parameter in an SMS code
verification.

password_reset.sms.pause_window

Determines the amount of time that needs to pass before another SMS code can be
sent to a user.

Note: This SMS code property can be overridden by adding
a value for the pause_window parameter in an SMS code
verification.

Type: integer

Default value: 2 (minutes)

Location: Password Reset > Properties

password_reset.wf.refresh_rate

Determines how often to check status of the workflow. Represented in the
password reset process progress bar.

Type: integer

Default value: 90000 (milliseconds)

Location: Password Reset > Properties

password_reset.wf.timeout

Determines the maximum wait time, in milliseconds, for the workflow to execute.
The workflow is triggered during the password reset request when the user clicks
Submit.

Type: integer

Default value: 500 (milliseconds)

Location: Password Reset > Properties

sam.install_deletion_deadline

Defines the number of days after which a software install is deleted if not
discovered with the configuration item. Use a value that is greater than the number
of days between consecutive discovery runs.

Type: integer

Default value: 7

Location: System Property [sys_properties] table

tablet.header.text

Text that appears on the right-hand side of the tablet UI header.

Type: string

Default value: ServiceNow

Location: System Properties > Tablet UI Properties

tablet.footer.text

Text that appears on the footer of the tablet UI.

Type: string

Default value: Copyright ServiceNow 2012

Location: System Properties > Tablet UI Properties

glide.bsm.map.style.text_color

Color of the text that appears under an unselected CI node.

Type: color

Default value: Black

Location: BSM Map > Map Properties

glide.bsm.map.style.selection_text_color

Color of the text that appears under a selected CI node.

Type: color

Default value: White

Location: BSM Map > Map Properties

glide.bsm.map.style.font_size

Font size of the text that appears with a CI node. The default size is
magnified for nodes with more connections and reduced for downstream nodes.

Type: integer

Default value: 14

Location: BSM Map > Map Properties

glide.bsm.map.style.selection_background_color

Background color of a selected CI node. This color is also used with a node's
Highlight Hierarchy option.

Type: color

Default value: RoyalBlue

Location: BSM Map > Map Properties

glide.bsm.max_levels

Maximum level depth from the root CI that can be initially displayed in
Business Service Maps. Level depth is the graph distance between the root CI and a
node. This value must be an integer.

Type: integer, valid values 1 to 10

Default value: 5

Location: BSM Map > Map Properties

glide.bsm.map.style.font_family

Font family name used in the map text. If you designate a font that is not on
your users' system, the browser substitutes another font and the text may not render
as you expect.

Type: font name

Default value: Arial

Location: BSM Map > Map Properties

glide.bsm.new_node_color

Color for nodes that became viewable from the last expand operation.

Type: color

Default value: PaleGreen

Location: BSM Map > Map Properties

glide.bsm.too_many_children

Maximum number of child nodes to display. Nodes are collapsed for the map to
meet this limit.

Type: integer, valid values 1 or greater

Default value: 10

Location: BSM Map > Map Properties

glide.bsm.color.affect_neighbors

Color of an affected neighbor node. When a node has a service issue, all the
nodes that are dependent on that node are considered affected nodes. In the map, the
affected nodes are parents or grandparents of the node with the service issue.

Type: color

Default value: Beige

Location: BSM Map > Map Properties

glide.bsm.max_nodes

Maximum number of downstream nodes to retrieve from the database for a CI. If
more nodes exist in the database, they are not displayed in the map.

Type: integer

Default value: 1000

Location: BSM Map > Map Properties

glide.bsm.task_threshold

Change the CI's glyph color from orange to red when the number of tasks reaches
this threshold.

Type: integer

Default value: 3

Location: BSM Map > Map Properties

glide.bsm.refresh_interval

Seconds between each automatic reloading of troubles and tasks.

Type: integer

Default value: 30

Range of possible values: 1 to 3600

Location: BSM Map > Map Properties

glide.bsm.layout

Default layout for the BSM map. Options are Hierarchy,
Radial, Grouping, and
Force.

Type: string

Default value: Hierarchy

Location: BSM Map > Map Properties

glide.entry.loggedin.page_ess

Specified the page that an ESS user, who by definition has no roles, is
redirected to when the user logs in.

Type: text

Default value: none

Location: System Property [sys_properties] table

glide.required.attribute.enabled

Flag for enforcing required attributes (can't be null) during identification
and reconciliation.

Type: true | false

Default value: true

Location: System Properties [sys_properties] table.

glide.class.upgrade.enabled

Flag for allowing class update during identification and reconciliation.

Type: true | false

Default value: true

Location: System Properties [sys_properties] table.

glide.class.downgrade.enabled

Flag for allowing class downgrade during identification and reconciliation.

Type: true | false

Default value: true

Location: System Properties [sys_properties] table.

glide.class.switch.enabled

Flag for allowing class switching during identification and reconciliation.

Type: true | false

Default value: true

Location: System Properties [sys_properties] table.

glide.reconciliation.override.null

Flag for allowing or disallowing the update of an empty field by a lower
priority data source.

Type: true | false

Default value: true

Location: System Properties [sys_properties] table.

glide.identification_engine.skip_duplicates

Controls how identification processes a small set of duplicate CIs.

When true: If the number of duplicate CIs is less than the threshold specified
by glide.identification_engine.skip_duplicates.threshold -
then one of the duplicate CIs is picked as a match and gets updated. The rest of
the duplicate CIs are tagged as duplicates.

When false: Matching a CI fails, and an error is logged.

Type: true | false

Default value: true

Location: add to the System Properties [sys_properties] table.

glide.identification_engine.skip_duplicates.threshold

Maximum number of CIs that can be in a set of duplicate CIs to allow
identification to process the duplicate CIs according to the setting of
glide.identification_engine.skip_duplicates.

If the number of
duplicate CIs exceeds the threshold, then identification processes the duplicate
CIs as if glide.identification_engine.skip_duplicates is set
to false, regardless of what it is set to.

Type: integer

Default value: 5

Location: add to the System Properties [sys_properties] table.

Enable alert aggregation

sa_analytics.aggregation_enabled

Enables aggregation of correlated alerts for services and alert groups.

Type: true | false

Default value: true

Location: Service Analytics > Properties

Enable root cause analysis for business
services

sa_analytics.rca_enabled

Enables RCA for alerts associated with business services, to identify root
cause CIs.

Type: true | false

Default value: false

Location: Service Analytics > Properties

Include CIs associated with business services, in alert
aggregation

sa_analytics.aggregation.include_service

Type: true | false

Default value: true

Location: Service Analytics > Properties

sa_analytics.rca.output_purge_days

Number of days that RCA output is kept before it is purged.

Type: integer

Default value: 3

Range of possible values: 3-5

Location: System Property [sys_properties] table

Purge staging tables (in days)

sa_analytics.rca.input_purge_days

Number of days that RCA input is kept before it is purged.

Type: integer

Default value: 90

Range of possible values: 30-180

Location: Service Analytics > Properties

Time interval (in seconds) criteria for grouping
alerts

sa_analytics.rca.learner_group_interval_secs

Interval that alerts must be created in, to be included in a group.

Type: integer

Default value: 300

Range of possible values: 60-900

Location: Service Analytics > Properties

Length of time period (in seconds) from which to include alerts for
analysis

sa_analytics.rca.learner_query_interval_secs

Period of past time from which to include alerts in alert aggregation
analysis.