What is the Nobel Peace Prize supposed to represent, and how does it relate to conflict management? This seems like a good question to ask on Conflict Resolution Day (Created by the Association for Conflict Resolution, it is celebrated the third Thursday in October every year) following the recent debate over President Barack Obama’s receipt […]

Bestselling author Steven Covey has taught us that a key component of communication is seeking first to understand the other communicator. People typically spend their time communicating their positions, rather than their interests and concerns, which makes it difficult for the listener to truly understand what’s being communicated. A new book may help business owners and […]