You may have noted that the lion's share of your IT budget is eaten up by Application Maintenance, leaving only minimal scope for new development and strategic projects to happen. A solid Application Maintenance strategy can reduce this expenditure and allow you to effectively divert the budget into more strategic initiatives.

Our expertise across the spectrum of business processes, consulting, technology, application transition and maintenance processes can help reduce the expenses in a much easier way, without compromising on service levels or service quality.

Our Application Maintenance service offerings include:

Corrective Maintenance

Adaptive Maintenance

Testing and Releasing

Production Activities

Preventive Maintenance

Other IT-related Support Services

Predictive Analysis on the Incidents and Effort Distributions

Our Process

Our innovative methodology allows for an effective capture of application environment and business activity, thereby ensuring a risk-mitigated approach to outsourcing along with the benefits of proper documentation and application improvement strategies. Our processes and methodologies are rightly designed to understand all the business risks involved, and establish a suitable governance model to ensure risk mitigation and regulatory compliance.

BizFirst Infotech has a four-step process to transition the maintenance of applications as below:

Production Activities
Monitoring the application, running batch jobs, batch reports, timeliness of feeds in and out and support activities for your operational software and application systems.

Preventive Maintenance
Identifying areas that tend to generate a higher volume of errors/support calls and re-engineering these to improve the overall quality.

Other IT-related Support Services
Other services such as installation and deployment, training, system/database administration and Help Desk support operations.

Predictive Analysis on the Incidents and Effort Distributions
These reports keep IT decision makers well informed on the cost on application maintenance and highlight hot spots where immediate focus should reach.