Terms and Conditions

Welcome to the Printcartridgedirect website ("www.printcartridgedirect.com"). Please read the following Terms and Conditions which apply to your use of this website. By using this site and/or placing an order with us you are agreeing to abide by the Terms and Conditions outlined below.

This site is operated and owned by Printcartridgedirect.com. All material on this website, including graphics, design, text, content (and its presentation) and all other information are the copyright of printcartridgedirect.com or its licensees, content providers or technology providers. All rights are reserved.

This site is provided for the purposes of browsing, shopping and placing orders with Printcartridgedirect and no part of it may be copied, printed or distributed without permission.

Printcartridgedirect reserves the right to cancel orders if we do not have sufficient stock to fulfil your order or if incorrect details or prices have been inadvertently entered on our website. We also reserve the right to make changes to this site and our terms and conditions at any time.

Save in respect of your statutory rights or under our guarantee, we shall not be liable to you by reason of any implied warranty, condition or other term, or any duty at common law, or under the terms of our contract with you, for any indirect, special or consequential loss or damage including loss of profit, costs, expenses or other claims for damages whatsoever (whether or not caused by our negligence) which arise out of or in connection with the performance or otherwise of the goods supplied or their use by you or by any other party.

All material on this website, including graphics, design, text, content (and its presentation) and all other information are the copyright of printcartridgedirect.com or its licensees, content providers or technology providers. All rights are reserved. All orders will be fulfilled by Printcartridgedirect.com company number 06767561.

We accept orders from and for delivery within the United Kingdom and EU Countries. Postage is FREE to mainland UK, should you wish to place an order from outside this region please contact us first for a postage price at sales@printcartridgedirect.com

These terms and conditions do not affect your statutory rights.

Placing an Order

We can only accept orders from and for delivery within the United Kingdom. We are looking into the possibility of accepting orders throughout Europe so if you are interested please email us at sales@printcartridgedirect.com and we will keep you informed of developments.

Placing an on-line order with Printcartridgedirect could not be easier, simply enter the quantity of the product you require, click "Add to Basket" and follow the link to the checkout or continue shopping.

If you wish to change or amend your order, simply click on "View Cart" and make the necessary alterations. Once you have completed your selection, click on "Checkout" and fill in your delivery and payment details.

Please make sure that you enter the complete shipping address which should include the house or unit name and/or number, the street name, the town and/or city and the FULL postcode. We will not refund or replace lost goods if you did not supply us with a complete delivery address.

If you experience any problems or require any assistance with the online ordering process, please contact our sales team on 0870 242 2301 (Mon-Fri 08:30-18:00).

Remittance Terms

We accept all major credit and debit cards without charging any surcharges. Payment will be made at the time of ordering and your card will be debited once your order has been confirmed. A confirmation email will be sent to you when your order has been received. However this automatic electronic publication does not necessarily confirm the availability of stock or acts as an offer of sale. If the item you have ordered is not in stock, we will back order it for you. If goods cannot be shipped to you within a reasonable time scale you will always be emailed with the option to cancel your order (and receive a full refund) or for it to be part-shipped.

Delivery

All orders placed before 15:00 (3.00pm) Monday to Friday will normally be despatched during the same working day. Orders received at the weekend or Bank Holidays will normally be despatched on the next working day.

UK Postage and packing is FREE to any address located on mainland UK, regardless of the order size. Postal charges may vary for EU countries.

Lost Post

90% of first class post is delivered next day. However, once despatched by us, the order is in the hands of the Royal Mail and we have no control over how quickly it will be delivered. They will not class an item as being ‘lost’ until 15 working days after it was posted. In the unlikely event that your order has not arrived on the expected day, then please follow the advice given below.

If it is less than 5 working days since your order should have arrived please be patient as it may have been held up by an incomplete address, no postcode or some other unforeseen circumstance.

If it is 5 to 10 working days since your order should have arrived then please check with your neighbours to see if a parcel has been left with them, check any outbuildings where mail may have been left if it did not fit through the letterbox and contact your local sorting office to see if it has been returned to the depot and is awaiting collection. At this time you can report the delay to us and we will send you a P91 form which can only be filled in once post has been officially classed as being lost ie after 15 working days.

Once more than 15 working days have elapsed since the item was posted to you and it has not arrived, then the Royal Mail will class it as ‘lost’. We will either send a replacement or give you a refund (limited to the value of the goods) but only on receipt of a completed P91 which must be within 10 days of the official ‘lost’ date. Please remember that these rules are set by the Royal Mail and we are unable to make any claim against them unless we follow this procedure.

Royal Mail can refuse a claim if:

The address on the package was incomplete.

More than 2 claims have been made at the same address over the past 12 months.

A P91 has not been completed by the customer.

The same complaint has been made directly by the customer.

If you have opted for a delivery by courier and your order has not arrived on the expected day then please contact our Customer Services Department on 0844 335 0250, or email customer.service@printcartridgedirect.com and we will chase your order. Please make sure that you have your contact details and order number ready, as we will need this information.

Tax Charges

All prices quoted on the website are inclusive of VAT.

Credit Card Security

Our on line shopping system is totally secure.

When you place an order all credit card numbers are encrypted in our specialist on line shopping software (SSL) using 128 bit encryption. They are only decrypted once they reach our computer. They are not held in clear text on any web site.

Your details will be checked with fraud prevention agencies and if you have supplied us with false or inaccurate information your order will not be processed. If fraud is suspected the police may be informed.

If you are unhappy about entering your credit card details on the web site, please contact our telephone sales on 0870 242 2301.

Guarantee

All Printcartridgedirect products are guaranteed 100%. We offer a ‘no quibble’ 12 months guarantee on ink cartridges and toners.

An option of a replacement or full refund will be offered for the first thirty days of purchase. Thereafter, a replacement will be given on a like for like basis.

If you do experience any problems with your order, or the products, please contact our Customer Services unit on 0844 335 0250 or email customer.service@printcartridgedirect.com