These are primarily user to user forums with some frequent attention by helpful Adobe employees. So asking if adobe will help here is somewhat like flipping a coin - sometimes they might be around and offer to try to help and sometimes you just get another user like myself trying to help.

The way I can try to help is to provide you with the means to try to contact Adobe Support directly. Whether or not they can help you is what you will hopefully find out to be to a positive result.