Customer Acceptance Policy

Customers resident in the 44 'fast-tracked' countries listed below can get started quickly with metal purchases thanks to our fast-buying process. It takes only a few minutes to establish the Holding online and the Holding can be funded immediately to purchase metal.

The verification documents (scanned copies of photo ID and a bank document) are to be uploaded within 15 days of funding the Holding. Once the Holding is verified, customers can upgrade to a Full Holding for free. An overview of the Holding types and services can be found in the table below.

If the required documents are not provided within 15 days after the Holding was funded, we are required to return the funds and therefore may need to sell any metal held. Trading profits will be foregone and trading losses may be incurred. An administration fee applies for the unwind process and the Holding will be closed.

Australia

Austria

Belgium

Bulgaria

Canada

Cayman Iss.

Cyprus (Southern)

Czech Rep.

Denmark

Estonia

Finland

France

Germany

Gibraltar

Greece

Guernsey

Hong Kong

Hungary

Iceland

Ireland

Isle of Man

Italy

Japan

Jersey

Latvia

Liechtenstein

Lithuania

Luxembourg

Malta

New Zealand

Norway

Poland

Portugal

Romania

Singapore

Slovakia (Slovak Rep.)

Slovenia

South Africa

Spain

Sweden

Switzerland

United Kingdom

United States of America

Virgin Iss. (U.S.)

Residents in other countries - CAP for Full Holdings

Residents in other countries can also open their Holding online. The Holding can be funded after the verification process is completed. The required documents are to be submitted by postal mail to our office. This also applies to customers in fast-tracked countries who upgrade their Basic Holding. Canadian, US & UK residents can complete the CAP for a Full Holding online using the identity verification service provided by Equifax. Residents of Germany can use Postident. We will contact you after receiving your documents.