Wyndham offers The Villages of Crystal Beach - Bird of Paradise in beautiful Destin Florida. This five bedroom, four bath home is three stories tall and offers fabulous views of the lush tropical landscaping surrounding the Villages of Crystal Beach. This unit has a king, queen, king, queen, a bunk bed set with two twins and sleeps ten people comfortably. With six TVs, two DVD player, and CD stereo system, you will enjoy all the comforts of home. Amenities in this three story home include a Jacuzzi tub and wet bar in the master suite, granite counters and stainless steel appliances in the kitchen. There is an additional living space in the home in a third floor den area with private balcony access. This executive level home in the Villages of Crystal Beach if perfect for your next family getaway.

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Expectations Not MetAs noted in previous review, the house was also filthy when we arrived. The carpets were black with ground in dirt throughout the house and stairs. Many of the furnishings were broken. There was trash in the middle of the floor in the loft area on the 3rd floor, cigar butts and ash on the 3rd level balcony. The outdoor tables on the balcony were covered in dirt/grime. The door to the balcony didn't latch unless the dead bolt was locked, and my 1 year old son leaned on it and fell out the door (did not hurt himself but could have)The plug for the bathtub drain was broken. Lightbulbs were burned out or unscrewed throughout the house. Batteries missing from remotes to tv's, some remotes (if present) didn't even work with the respective t.v. The dryer vent hose was not connected, blowing hot air into the laundry room (in which we fixed ourselves for safety). There is NO grill on this property as there are on others. If you want to grill your own food, you must use the community grill at the pool area. We asked about this prior to booking and were told there was a grill on the property. The A/C for the lower 2 levels quit working during our stay. It took several phone calls and most of the day for someone to look at/repair it, but it still did not work into the next day. We spent a lot of time waiting for repairmen/housekeeping when we should have been enjoying our vacation. They did come steam clean the carpet (which should have been done prior to our stay), but then we had to deal with wet carpets all day.
The space was nice and the location was great. Just across from the pool and near the shuttle pick up. The beds were comfortable and the kitchen appliances were adequate. We previously stayed at the Jellymon property and had an excellent experience, therefore we were pretty disappointed with this property.

--Message from Manager-- We sincerely apologize for the issues you experienced during your stay. We are actively addressing all of the items you pointed out to insure future guests are not displeased with this property and the services we provide. We also trust that the manager you spoke with regarding these issues was able to provide an acceptable resolution. Your patronage is important to us and we hope that you will return to give us a chance to exceed your expectations.
Thank you,
ResortQuest Management

Beautiful house, Bad Cleaning and maintenance!Kare R. | 03/21/2012

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Beautiful house, Bad Cleaning and maintenance!The House is beautiful and space is excellent for family reunion or group gatherings. We stayed there last week and upon arrival we found dirty underwear in the master bed closet and cigarette buds and empty beer cans in the master bedroom balcony, that right discussed me, if they hadn't cleaned the obvious imagine where we slept??? one DVD player for the entire house (4 bedrooms) and it didnt work, when I complained the only thing that was offered was a repair ticket and it never got resolved.

--Message from Manager-- In reviewing guest comments at Villages of Crystal Beach, it was noted issues were not taken care of during your stay. I am sorry to hear that you experienced this during your recent visit to Destin. While issues do occur from time to time, it’s the way in which they are resolved that are important, and we at ResortQuest strive to make each guest’s experience an enjoyable one.
We send annual reports to homeowners and your concerns regarding the condition of the house will be promptly addressed.
Your patronage is greatly valued, and should you decide to return to Destin, we will work hard to make sure your next stay is nothing short of what you would expect!
Kindest Regards,
ResortQuest Management

Destinations and travel times are subject to availability and confirmed on a first come, first served basis. Price includes only accommodations and specifically excludes travel costs and other expenses that may be incurred. Price are based in U.S. dollars (USD), and do not include tax. Promotional discounts may not apply to all properties. Offer may not be combined with any other promotion, discount, or coupon. Other restrictions may apply. Offer void where prohibited by law.