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Cookie Notice

Rocket’s website(s) use cookies. The way in which our website uses cookies is described below. By using the website, you consent to the use of cookies for the purposes described, according to this Website Cookie Notice (“Notice”). If you do not agree, please do not access Rocket’s website(s).

1. WHAT IS A COOKIE?

A "cookie" is a text file with a small amount of data that a website can send to your browser, which may then be stored on your system or device. It can enable you to use certain functionality of the website, and to provide you with a tailored visitor experience. Cookies are sent back to the originating website on each subsequent visit, or to another website that recognizes that cookie and your device. Cookies can remember your preferences, track your usage and allow for a personalized user experience.

2. HOW DOES THIS WEBSITE USE COOKIES?

2.1 Strictly Necessary Cookies

Some of the cookies we use are necessary to enable you to move around the website and use its features, such as registering to access secure areas of the website. This category of cookies cannot be disabled. We use the following strictly necessary cookies:

Cookie Name

Expiration

Purpose

More Information

apex_*, clientSrc, inst, oid, oinfo, sid_Client, sid

Session

Our community portal contains functionality provided by Salesforce. Salesforce issues a session cookie to record encrypted authentication information for the duration of a specific session.

Salesforce.com

ASPSESSIONID, u2tc

Session

Track visitor login

Rocket Business Connect

JSESSIONID

Session

Session identifier used when logging in.

EDX WebEDI EU

2.2 Anonymized Information

Some cookies collect anonymous visitor web data used to better personalize the content, banners and promotions that you and other visitors will see. We may use the information to research and understand how our visitors’ habits in the aggregate are similar or different so that we can enhance your experience on our website.

System information we gather includes time, type of web browser being used, the operating system/platform, and CPU speed. This information is sent automatically by your web browser when you are connected to the website and is used for broad demographic statistics, and may be used to provide information appropriate for your computer system. You will not be personally identified from this information.

Cookies which collect anonymous information are:

Cookie Name

Expiration

Purpose

More Information

_ga

2 years

Distinguish between site visitors

Google Analytics

_gid

24 hours

Distinguish between site visitors

Google Analytics

_gat

1 minute

Used to throttle request rate. If Google Analytics is deployed via Google Tag Manager, this cookie will be named _dc_gtm_<property-id>.

Google Analytics

_hjClosedSurveyInvites

365 days

Set once a visitor interacts with a Survey invitation modal pop-up. It is used to ensure that the same invite does not re-appear if it has already been shown.

Hotjar

_hjDonePolls

365 days

Set once a visitor completes a Poll using the Feedback Poll widget. It is used to ensure that the same Poll does not re-appear if it has already been filled in.

Hotjar

_hjMinimizedPolls

365 days

Set once a visitor minimizes a Feedback Poll widget. It is used to ensure that the widget stays minimized when the visitor navigates through your site.

Hotjar

_hjDoneTestersWidgets

365 days

Set once a visitor submits their information in the Recruit User Testers widget. It is used to ensure that the same form does not re-appear if it has already been filled in.

Hotjar

_hjMinimizedTestersWidgets

365 days

Set once a visitor minimizes a Recruit User Testers widget. It is used to ensure that the widget stays minimized when the visitor navigates through your site.

Hotjar

_hjDoneSurveys

365 days

Set once a visitor completes a survey. It is used to only load the survey content if the visitor hasn't completed the survey yet.

Hotjar

_hjIncludedInSample

365 days

Set to let Hotjar know whether that visitor is included in the sample which is used to generate Heatmaps, Funnels, Recordings, etc.

Hotjar

_hjShownFeedbackMessage

365 days

Set when a visitor minimizes or completes Incoming Feedback. This is done so that the Incoming Feedback will load as minimized immediately if they navigate to another page where it is set to show.

Hotjar

_hjRecordingEnabled

Session

Set when a recording starts. It is used to see if the user is already recording this particular session.

Hotjar

2.3 Analytics

We use cookies to collect and analyze information about how visitors use our website, for instance, which pages visitors go to most often. These cookies don’t collect information that identifies you.

Our website uses a variety of data analytics cookies. Information collected by these cookies will be transmitted to and stored by our service providers on their servers in accordance with their privacy practices.

We or our service providers also use analytic services to help us understand how effective our content is and what interests our visitors. In addition, we use web beacons, tracking pixels and similar services to understand more about the visitors to our website, to count visitor numbers, and performance cookies to track how many individual visitors access the website and how often. (A web beacon is an image or code that sends analytics details back to our tracking services.) This information is used for statistical purposes and we do not use such information to personally identify any visitor. However, if you register and sign into an area of the website, we may include your information in our analytic services and provide cookies to analyze how you use the website.

Our websites use referrer data. A "referrer" is information passed along by your web browser that references the web URL of the previous web page from which you clicked on a link to our website. It is automatically collected by our web server. We use this information to understand the websites referring traffic to our web pages and to present appropriate content to our potential customers. We tabulate referrer information on an aggregated basis to identify general trends and traffic patterns.

Our websites use the following analytics cookies:

Cookie Name

Expiration

Purpose

More Information

_utma

2 years from set/update

Used to distinguish users and sessions. Cookie is created when javascript library executes and no existing __utma cookie exists. Cookie is updated every time data is sent to Google Analytics.

Google Analytics

_utmb, _utmc

utmb expires at end of web session; utmc waits 30 minutes for another page view; if no additional view, it expires.

Cookie contains a unique ID that Google uses to remember your preferences and other information, such as preferred language

Google

gpv

30 minutes from set/update

Stores page viewed

Adobe Analytics

s_campaign

Indefinite

Adobe Analytics

s_cc

Until end of session

This cookie determines whether cookies are enabled in your browser.

Adobe Analytics

s_eVar10

Indefinite

Adobe Analytics

s_fid

5 years from set/update

"Fallback" visitor identifier where the s_vi cookie normally used for this purpose is blocked. It contains a randomly generated, unique id.

Adobe Analytics

s_getNewRepeat

Indefinite

Adobe Analytics

s_sq

2 years from set/update

Stores information about the previous link clicked within the site.

Adobe Analytics

s_vi

2 years from set/update

Stores the visitor ID provided by our analytics provider whenever a user first visits the site.

Adobe Analytics

player

Indefinite

Store user preferences

Vimeo

vuid

Indefinite

Vimeo Analytics unique id

Vimeo

bito, ck1, dmd, rlas3, rtn1-z, tuuid, tuuid_last_update

Indefinite

Collects anonymous data related to user visits to website, such as number of visits, average time spent on website and what pages have been loaded, with purpose of displaying targeted ads

Demandbase

dmdbase_cdc

Indefinite

Used to pass only the company name and firmographic attributes of a site visitor into analytics based on the source IP address

Demandbase

2.4 Advertising and Marketing

We use various cookies for advertising and remarketing, and to display content-specific advertisements to visitors that have previously visited our website, or go to other websites.

We and our third-party service providers use first-party cookies and third-party cookies together to inform, optimize, and serve ads based on visitors’ past visits to our website. These services use a unique identifier to track form conversions on our website after a visitor clicks on an ad. These identifiers are also used in retargeting campaigns. Retargeting campaigns track the pages you visit on our website. When you leave our website and go to a website within the retargeting network (example: Google Display Network), you will receive ads similar to the content you visited on our website.

When creating advertising or marketing lists, we cannot and do not collect any sensitive personal information, including but not limited to information related to racial or ethnic origin, religious, political or philosophical beliefs, genetic data, biometric data for the purposes of unique identification, trade union membership, or information about your health/sex life.

Used by Google DoubleClick to register and report the website user actions after viewing or clicking one of the advertiser's ads with the purpose of measuring the effectiveness of an ad and to present targeted ads to the user.

doubleclick.com
(Google)

test_cookie

Indefinite

Serves relevant ads to potential customers and gathers information about how or if you are interacting with these ads.

doubleclick.com
(Google)

sb, wd

Indefinite

Used to serve and measure performance of ads.

Facebook

BizoID

Indefinite

Stores a unique LinkedIn user ID.

LinkedIn Insight

BizoUserMatchHistory

Indefinite

Stores the last time cookie IDs were synced with a given authorized network partner and is part of LinkedIn's server-to-server data integration solution.

Regulates synchronisation of user identification and exchange of user data between various ad services.

rubiconproject.com

khaos

Indefinite

Registers anonymised user data, such as IP address, geographical location, visited websites, and ads user has clicked, with purpose of optimising ad display based on user movement on websites that use the same ad network.

rubiconproject.com

put_#

Indefinite

Registers anonymised user data, such as IP address, geographical location, visited websites, and ads user has clicked, with purpose of optimising ad display based on user movement on websites that use the same ad network.

rubiconproject.com

rpb

Indefinite

Collects anonymous data related to user visits to website, such as number of visits, average time spent on website and what pages have been loaded, with purpose of displaying targeted ads.

rubiconproject.com

rpx

Indefinite

Registers anonymised user data, such as IP address, geographical location, visited websites, ads user has clicked, with purpose of optimising ad display based on user movement on websites that use the same ad network.

rubiconproject.com

B

Indefinite

Targeting and tracking ad performance

Yahoo

2.5 Collecting Additional Personal Information

We may also use tracking technologies to determine whether you have read, clicked on, or forwarded certain email communications we send to you so that we can make our communications more helpful and interesting. If you do not wish us to confirm whether you have opened, clicked on or forwarded our communications, you will need to unsubscribe, as it is not possible for us to send these emails without tracking enabled. Registered subscribers can update their communication preferences at any time by contacting us, or you can unsubscribe following the instructions in the individual email communications you receive from us.

Cookies can store information from forms that you fill out on our website so that next time you visit, you do not have to re-enter this information. For example, this would allow you to enter your zip code (or local equivalent) so that next time you visit, you can automatically see local content from your area.

Additional cookies that we use to collect personal information are:

Name of Cookie

Expiration

Purpose

More Information

_mkto_trk

2 years

Allows a website to link visitor behaviour to the recipient of an email marketing campaign, to measure campaign effectiveness.

Marketo

liveagent_oref , liveagent_ptid, liveagent_vc

Indefinite

Cookie set by SalesForce required for chat functionality

LiveAgent

2.5 Social Media

Our website may use social media functionality such as Linkedin, InMail and the Facebook “like” button which may collect your IP address and which page you are visiting on our website, and may set a cookie to enable the feature to function properly. You may be given the option by that social media site to post information about your activities on our website to your profile page on that social media site. Your interactions with these features are governed by the privacy policy of the company that is providing them.

Please review the respective terms of use and privacy policies of these sites to understand exactly how they use your information and to find out how to opt-out or delete such information.

3. WHAT OTHER COOKIES ARE USED?

Cookie Name

Expiration

Purpose

More Information

multilink_pl

Indefinite

RocketSoftware.com language switch

Rocket Software

__cfduid

Indefinite

website performance monitoring

__cfduid

JSESSION

Session

website performance monitoring

New Relic

4. HOW TO OPT OUT OF COOKIE USAGE

You can opt-out of having your anonymized browsing activity within websites recorded by analytics cookies. Please bear in mind that removing or blocking cookies can impact your visitor experience and parts of this website may no longer be fully accessible.

Most browsers will allow you to see what cookies you have and delete them on an individual basis or block cookies from particular or all websites. Be aware that any preference you have set will be lost if you delete all cookies, including your preference to opt-out from cookies as this itself requires an opt-out cookie to have been set. You cannot remove or block web beacons, as they form part of the content of the web pages rather than placing information on your computer. However, because they work in conjunction with cookies, turning off cookies will prevent web beacons from tracking your visitor activity. The web beacon will record an anonymous visit, but cookies will not be recorded. For more information on how to modify your browser settings to block or filter cookies, see this tutorial.

We use the following service providers and you can learn more about their privacy policies and how to opt-out of their cookies by clicking on following links: