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earn enough Tier Miles by flying with Emirates or on an EK codeshare flight

take the required number of qualifying flights* with Emirates

Once you have reached a new tier, you have a fixed 12-month period in which to earn the Tier Miles you need to keep your status. During this time, you need to accumulate 25,000 Tier Miles or take 25 qualifying flights to remain in Silver, 50,000 Tier Miles or 50 qualifying flights to remain in Gold, and 150,000 Tier Miles to remain in Platinum.

If you have not managed to stay in your tier after your review date, you will move back to the previous tier. The rolling-tier qualification system will resume, meaning we give you a review opportunity every month over the subsequent 12 to 13 months to allow you to regain your status.

*A "qualifying flight" is a flight on Emirates (or a codeshare flight marketed by Emirates but operated by another airline) between the point of origin and point of destination of an outward or round-trip journey.

Flights and Emirates services

Please call this number for flights, Chauffeur-drive, Dubai Stopovers and other Emirates services related queries.

Hotel reservations

Tel:

+1 407 261 3982

Please call this number for hotel reservation queries only (except Dubai Stopovers). This service is provided by our partner, Tourico.
Tourico is unable to answer any Emirates-related queries.

Car rental

Tel:

+1 6468956126

Please call this number for car rental queries only. This service is provided by our partner, CarTrawler.
CarTrawler is unable to answer queries related to our Chauffeur-drive service or any other Emirates services.

Travel Insurance

Tel:

+1 715 345 0505

Please call this number for general queries or to make changes to your travel insurance policy.

Tel:

+1 715 345 0505

Please call this number if you need to file a claim.

If you want to file a claim:
Please refer to the phone number in your policy document.