This is so frustrating. I have done a search for this but none of the posts were helpful as per this:

The issue is that there is not even an event log for this crash. Yes I have restarted the computer to no avail.

The only solution I have found to to re-install the software, but it will only work until I import files, and this will happen the next time I open the app. I can even open the original files where I imported files before, work on it, save it, export it. I can open as many previously created files that I want, as long as I do not import any files. Don't matter where I import them from, could be a DVD, my hard drive or my camera. This is incredibly frustrating.

I am with Jeff, as those would be the very first things that I would try to rule out.

For some general suggestions on setting up a computer for a video editing session, this ARTICLE might offer some tips. You might have already seen it in the PS forum, as I do trot it out with performance issues there too, even though it is really aimed at video editing, which is much more intense than image editing in PS.

Hey Bill, thanks for that, but I am an advanced user, this is a clean work-machine that is not experiencing problems with any other software, including AE.

Maybe it would help if it could be explained exactly what the 'ImporterProcessServer' does (I have a reasonable idea) and what are the dependancies for it to work. Once I understand that, I would shutdown other processes if I knew they were interfering with the IPS,

It is strange that after I re-install, I can open and use the files that I previously created with the files I imported, so I don't think it is the files.

These are my processes:

Thanks to both of you for your time and effort.

I got a small project to do for a client for late next week. It actually needs AE.

The ImporterProcessServer basically manages the Importer Modules (I think that all are .dll's, but need to confirm that), to allow for the Importation of various format files.

It sounds as though it is being corrupted, as a reinstall works for a bit, but then something happens to it. I have no clue as to what that might be. Things like faulty/failing I/O would not target just one file, and especially repeatedly.

Let's get a few other "usual suspects" out of the way: are you on a networked environment, at least where PrPro is concerned? Is PrPro installed on your C:\?

Perhaps Todd, Jeremy or another Adobe employee, can comment specifically on ImporterProcessServer, and what could be causing the issues. I poured over some older threads, and never found anything that seemed worth linking to. Also, maybe our Adobe folk can either correct my assertion, or offer more useful details.

Good luck, and wish that I had more to offer.

Hunt

PS - Todd usually takes the weekends off, so I'd give him until Monday. Jeremy has been MIA lately, and might be skiing in Chile, or maybe he's found some early season snow in the US?

Todd: Deleted the prefs as per your instructions, rebooted the computer, started PP, same issue. As far as importing files, yes I can import files from anywhere into any project, play with the project, edit the project, export the project, but when I open PP again, then I get the error. Once I re-install, I can open the project from before, I can do whatever I want with it, save it and even re-open it. I can close PP and re-open PP, open an old file do what I want and it will continue working until I import a file, then PP will stop working the next time I open it.

This is really strange. In the meantime, I'm going to have to re-install to get this work done. After I create the file, do the import of the file, then I'll have to re-install to finish the project. When I re-install, I do an un-install, delete the directories, re-boot, do a registry clean of entries, then re-install.

What Adobe needs for these collections is a 'repair' function like Office has.

Jeff: It doesn't seem to matter, I can get a capture from my Sony Handycam, I can import a file from the hard drive (avi or QT) or get same from DVD. Really doesn't matter the source, it does not crash on import either, it is just that once I close out PP and try to re-open it later I will get the error message. These are really basic codecs.

If you haven't already, try creating a new user account with admin privileges. It's only temporary. Reboot, log on to the new account and launch Pr from there. Do your import thing, then close and relaunch Pr. Does the issue still occur?

I'll try the new account later this afternoon, in the meantime, I created an AE file without a problem, imported a file into it without any issues with AE, so I assume from this that PP uses a different protocol for importing files than AE.

The picture of the processes is after the issue, (that should have been obvious). When I have an issue (rarely) I always re-boot. As I said before, I can import, do what ever I want, play with the import, but when I shut down and then open up, the I get the (your screwed) message. It makes me laugh because everything else works perfectly, including AE that I'm using to finish the project.

The E-Learning Suite is a suite of Adobe software that includes such programs as Captivate. We have seen a problem with a previous installation of that software causing the error that you're seeing with Premiere Pro.

I've been having the same trouble: capturing AVI files to my desktop via Black Magic; plugged into a Beta Cam deck. It's only with these AVI files that I get this Import Process Server; random AVI files too. To end my nightmare, should I set the process for the Import Process server to 'high', would that do the trick?

(FYI-I have to use this system for other things and am by no means incredibly computer savvy-what I've learned is all via 'trial and error')

I had this issue too and found that if I started the "C:\Program Files\Common Files\Adobe\dynamiclink\processcoordinationserver.exe" process and then ran Premiere Pro CS4 afterwards, it started up fine.