Mall doesn’t treat customers with respect

It has taken a lot of work, effort, time, and practice to get my kids where they are.

My son who is 23 learned how to ride the bus to places around town. He had extensive training on how to behave and interact in public.

Every week since he was 16 he has taken the bus to places around town. His favorite place was the mall. He could shop or see a movie, or get something to eat. It gave him a place to go. He is polite, well-behaved and there has never been any problem with him being there.

I even had a couple of store owners tell me he was a great kid.

Three weeks ago he went to pick up a tie and grab some dinner.

After he ate, he went to the bathroom and was approached by a security guard and a manager. He was told he either had to purchase something else or leave.

I filed a complaint but got no answer until I went to office and asked for a follow-up.

I received a phone call telling me my son was approached because they believed he was drinking in the bathroom, loitering around employee-only areas, loitering around customers in the food court and loitering around the Salvation Army kettle.

Now anyone who knows my son knows he doesn't drink outside the home due to his condition and medication. They also know him to be polite, respectful and quiet.

I asked to see a report on the incident but was told it was not required for them to write one. I also asked to see surveillance video of said incidents, but haven't gotten a response.

Is this how the mall treats their regular customers? They have people who walk the mall; there are classes for that. My son actually was in a class for walking through Community Enterprises.