Strategist / Service Designer

As a Strategist at In The Pocket, you are responsible for looking beyond short-term goals to define a long-term horizon for our clients. You translate this vision into actionable recommendations that can deliver long-term success.

Responsibilities:

Define a product-strategic roadmap for our clients

You distill a client’s general intentions and ambitions from an intake meeting by listening to their needs and asking the right questions

You prepare, organise and facilitate product-strategic workshops to uncover the fundamental business and user needs

You summarize learnings into actionable recommendations containing the goals to be attained

Look beyond the product and see the bigger picture

You are able to identify and map out the entire ecosystem around a product, including the supporting actors

You clearly define the role of each actor or component in the ecosystem, resulting in a unified experience towards end users

You understand that launching successful products is not only about excellent product design or technical execution, but also how the service is designed as an orchestrated whole

Help our clients stay a step ahead

You pro-actively keep your eyes open for interesting evolutions that can help our clients to stay a step ahead

You compile these insights into hands-on workshops and presentations that can uncover new opportunities for our clients

You support the product manager in measuring the product's success and defining the strategic themes to keep attaining the objectives

Keeping the client and the team inspired

You actively explain the ‘reason why’ behind a project to the entire team, both internal and external, so they clearly see the bigger picture

You share strategic insights with relevant people, both internal and external, to help them stay on top of emerging trends

You spark enthusiasm with clients, co-workers and prospects, to seize the digital day.

Qualifications:

You have a first working experience (or relevant experience through education) in digital strategy, product management or digital marketing/communication

You have a solid understanding of service design, design thinking and other relevant strategic frameworks

You can express yourself, your ideas and your work fluently in Dutch and English

You are comfortable and confident in a client-facing role. You know how to communicate ideas and opinions to ensure a successful outcome

You have the ability to prioritise. You can handle several projects and many different tasks in an organised way

Knowledge of or experience with user research and validation or analytics are considered a plus

You love Sharpie pens

Additional information:

On a personal level we are looking for a colleague who shares our values.

Ownership: Working at In The Pocket means accepting a high level of autonomy. Youtakeownership and show the ability to decide and act for the good of the company.

Integrity: Sticktoyourvalues, even when it doesn’t pay off in the short term. In The Pocket relies on trust and openness, which in turn relies on your integrity.

Lead & Educate: Digital technologies are changing the world. We go all in, head-first. Wetakethelead in designing and building with emerging technologies. Weshareourpassionandknowledge with as many people as possible.

Agility: In The Pocket is permanently under construction. Weneversettle,it’sneverdone. Observing, adapting and improving is in our nature. That resonates with the people who work here. We are always looking for a better solution, always ready for the next step, pragmatic and committed to move forward.

Team: As individuals we are bright and talented, as a team we’re unbeatable. We are open and positive, constructive and honest. Wehelpandinspireourcolleaguestodotheirbestwork

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Point of Data Transfer

When you apply to a job on this site, the personal data contained in your application will be collected by In The Pocket. Your personal data will be processed for the purposes of managing our recruitment related activities, which include setting up and conducting interviews and tests for applicants.

Such processing is legally permissible under Art. 6(1)(f) of Regulation (EU) 2016/679 (General Data Protection Regulation) as necessary for the purposes of the legitimate interests pursued by In The Pocket, which are the solicitation, evaluation, and selection of applicants for employment.

Your personal data will be shared with Greenhouse Software, Inc., a cloud services provider located in the United States of America and engaged by In The Pocket to help manage its recruitment and hiring process on Controller’s behalf. Accordingly, if you are located outside of the United States, your personal data will be transferred to the United States once you submit it through this site.

Your personal data will be retained by In The Pocket. Under the GDPR, you have the right to request access to your personal data, to request that your personal data be rectified or erased, and to request that processing of your personal data be restricted. You also have to right to data portability.