With the cloud option, we host and setup your Atlassian product/s in the cloud for you. This is generally the best option for teams who want to get started quickly and easily, and don't want to manage the technical complexity of hosting themselves.

With the server option, you host your Atlassian product/s on your own hardware. This is generally the best option for teams who want to customize their setup and do not mind the complexity of hosting themselves.

Academic pricing may be granted for Atlassian's server products to educational institutions, boards of education, public libraries, home-school programs, university affiliated research institutes and teaching hospitals, and government accredited training and teaching organizations.

If you're eligible for a discount, make sure to check the "Academic pricing" checkbox once you decide what products you would like to quote or purchase.

Atlassian supports and believes in the open source movement. Our software actually utilizes a number of open source components, which is why Atlassian software is free for any open source project to use. It's our way of giving back to the community (and hopefully to improve the quality of those open source projects too).

US sales tax will be applied to all taxable orders where valid exemption documentation has not been provided to Atlassian. A full list of taxable states and links to exemption forms can be found here.

If you are eligible for exemption, check the “I am tax exempt” box on the final confirmation page when saving a quote/order on our Quote & Order Form. This kicks off a manual review process where we may reach out to you for exemption documentation if we don’t have any on record. For existing quotes, please contact us with your exemption documentations and quote/order number (AT-XXXXXX) so we can apply your exemption status.

In accordance with EU, Iceland, Norwegian and South Korea VAT legislation, VAT will be applied only to orders in those countries where exemption documentation or a valid VAT ID has not been supplied at the time of payment. VAT in other countries such as Switzerland and South Africa is applicable on all taxable sales where a valid exemption documentation has not been provided to Atlassian prior to payment.

Please contact us with your VAT ID and quote number if you would like to apply a VAT ID to an existing quote.

We only offer annual quotes for products hosted in the cloud. Before we can create a quote you must have an active product trial - sign up here for a free trial.

To request an annual quote, please contact us with your Atlassian Cloud URL, SEN, or a recent invoice number and specify the user tier you would like for each product. Please view fixed user tier options on our pricing FAQ.

With the cloud option, we host and setup your Atlassian product/s in the cloud for you. This is generally the best option for teams who want to get started quickly and easily, and don't want to manage the technical complexity of hosting themselves.

With the server option, you host your Atlassian product/s on your own hardware. This is generally the best option for teams who want to customize their setup and do not mind the complexity of hosting themselves.

To request an upgrade quote, please contact us with your Atlassian Cloud URL, SEN, or a recent invoice number and specify the user tier you would like for each product. Please view fixed user tier options on our pricing FAQ.

If you're listed as a billing or technical contact for your product/s, you can upgrade the user tier through our quote & order form. Please login with your Atlassian ID and designate the higher user tier you wish to upgrade to for each product. Be sure to upgrade any corresponding third-party apps on the Atlassian Marketplace to match the user tier of the parent product. Pay for your software immediately or save a price quote for later.

If you're listed as a billing or technical contact for your product/s, you can upgrade through our quote & order form. Please login with your Atlassian ID and designate the higher user tier you wish to upgrade to for each product, or if upgrading from server to data center, choose the data center tier.

Be sure to upgrade any corresponding third-party apps on the Atlassian Marketplace to match the user tier of the parent product. Pay for your software immediately or save a price quote for later.

To request a downgrade quote, please contact us with your Atlassian Cloud URL, SEN, or a recent invoice number and specify the user tier you would like for each product. Please view fixed user tier options on our pricing FAQ.

To request a downgrade quote, please contact us with your SEN or a recent invoice number and specify the user tier you would like for each product. Please view fixed user tier options on our server pricing FAQ or data center pricing FAQ.

If you're listed as the billing or technical contact on a quote you can change it in your My Atlassian account - you will need to log in first using your Atlassian ID. Under the 'Orders' tab find your quote and click the pencil icon to edit it.

If you wish to purchase a monthly subscription, please have your billing or technical contact add your credit card details to the account.

Login to your Atlassian Cloud account and go to: Settings (cog icon)  Billing  Payment Details to enter credit card details. Once this is done, you will be billed at the end of your evaluation period.

(OR: Login to My Atlassian, find your account and click to expand. Click the 'Provide Payment Details' link to enter credit card details. Once this is done, you will be billed at the end of your evaluation period.)

If you wish to purchase an annual subscription, please contact us with your Atlassian Cloud URL and specify the user tier you would like for each product. We are then able to provide an official quote. Please view fixed user tier options on our pricing FAQ.

Complete payment options are outlined on the first page of your quote - pay by credit card, mailed check or bank transfer.

If you wish to purchase server licenses, please create an order through our secure quote & order form and specify your product/s, user tier, and maintenance period. Pay for your software immediately or save a price quote for later.

Once we receive payment, the primary billing and technical contact listed on the order will receive a confirmation email with directions to retrieve the new server licenses.

Please see your quote/invoice for bank transfer details listed on the first page. Payment is to be made in US Dollars and the full amount remitted to our bank. Please instruct your Bank or any corresponding Bank - DO NOT CONVERT. Any additional fees are the sole responsibility of your company. It can take up to 5-7 business days for banks transfers to clear through our banking facilities. Remittance advice can be sent in the meantime to remittance@atlassian.com.

Please note: If you have an Atlassian Cloud monthly subscription or server product starter license, credit card is the only acceptable form of payment.

Atlassian does not accept purchase orders as forms of payment. See the first page of your quote for payment options. Since our terms are Net-0 day/cash, we must receive payment before provisioning licensing updates or issuing license keys.

We are happy to reference a PO number on a quote for your internal tracking. When creating a new quote/order on our Quote & Order Form, on the final confirmation page, check the PO number box to add your PO number. For existing quotes, you can add a PO number through your My Atlassian account. Under the Orders tab find your quote and click the pencil icon to edit it.

Financial providers often impose restrictions on foreign transactions. Since Atlassian is an Australian company, we recommend contacting your credit card provider to remove the restriction or purchasing with a different credit card if you've received a declined card email.

If alternate payment options are listed on the first page of your quote/invoice, please feel free to move forward with one of these other methods of payment.

Since Atlassian is an Australian company, we recommend contacting your bank to remove any foreign transaction restrictions that may be in place. It can take up to 7-10 business days for bank transfers or mailed checks to clear through our banking facilities. Remittance advice can be sent in the meantime to remittance@atlassian.com.

If you would like to pay by credit card instead, you may do so using our secure online payments form (have your invoice number handy).

If you are a site administrator, you can update credit card details for your subscription within the admin section of your Atlassian Cloud. Go to Settings (cog icon)  Billing  Payment Details to update credit card details.

(OR: If you are a billing or technical contact you can login to My Atlassian, find your account and click to expand. Click the 'Provide Payment Details' link to update credit card details.)

The new card will be charged on the next billing date. If your account is past due, the credit card will be charged once it is updated.

If you're listed as a billing or technical contact on your product/s, you can update credit card details for auto-renew payments via your My Atlassian account - be sure to log in first using your Atlassian ID.

Under 'Licenses' find your product/s and click to expand. Click 'Turn Auto-Renew On', enter the requested information, and click 'Save Auto-Renew Settings'. The new card will be charged on the next renewal date.

To upgrade your user tier on an annual subscription, please contact us with your Atlassian Cloud URL, SEN, or a recent invoice number and specify the user tier you would like for each product. Please view fixed user tier options on our pricing FAQ.

If you're listed as a billing or technical contact for your product/s, you can upgrade the user tier through our quote & order form. Please login with your Atlassian ID and designate the higher user tier you wish to upgrade to for each product. Be sure to upgrade any corresponding third-party apps on the Atlassian Marketplace to match the user tier of the parent product. Pay for your software immediately or save a price quote for later.

Cloud customers on a monthly subscription do not need to request a downgrade. The user tier will automatically adjust based on the number of active users.

If changes are made, the primary billing contact will be emailed a preview of the bill three days before the end of the billing cycle. The site administrator(s) can always disable users or manage application access prior to the renewal date to downgrade the current user tier.

To downgrade your user tier on an annual subscription, please contact us with your Atlassian Cloud URL, SEN, or a recent invoice number and specify the user tier you would like for each product. Please view fixed user tier options on our pricing FAQ.

Current billing and technical contacts have the ability to make changes to license contacts within their My Atlassian account. Once logged in, find your product under the 'Licenses' tab and click to expand. You will see technical and billing contacts that you can add, remove or update.

Site Admins can make themselves a billing contact directly from within the Cloud instance. Navigate to the Site Administration page where you'll see Billing Overview. There, you'll find your upcoming billing estimate, as well as the ability to Make Me A Billing Contact, see instructions. You can also add a separate email address for receiving copies of invoices.

We're happy to extend your server product evaluation period for up to 90 days. You can extend your trial by generating a new evaluation license key within your My Atlassian account. Please apply your new license key to your server.

To add products, please contact us with your Atlassian Cloud URL, SEN, or a recent invoice number and specify the user tier you would like for each product. Please view fixed user tier options on our pricing FAQ.

If you're a site administrator, you can leverage the "Cancel my site" link directly from the Cloud instance by navigating to Settings (cog icon)  Billing  Manage Applications.

Alternatively, if you're listed as a billing or technical contact on your product/s you can cancel your cloud subscription within your My Atlassian account. Once logged in, find your account under the 'Licenses' tab, click to expand, and click the 'Cancel subscription' link.

Technical contact name and email address,if different from the billing contact

What is a technical contact? You may like to nominate a different person for the technical contact, usually the administrator of the product who needs access to update user licenses and account contacts.

Unless exempt, US sales tax is applied to orders addressed to billing customers based in Illinois, Massachusetts, New York, Texas, Washington, North Carolina, Ohio, Arizona, and the District of Columbia. Learn more.

If you have exemption documentation please attach it here.

In accordance with tax legislation in EU, Iceland, Norway, South Korea, Switzerland, South Africa and other VAT countries, VAT may be applied to orders where exemption documentation or a valid VAT ID has not been supplied.

Academic pricing may be granted to educational institutions, boards of education, public libraries, home-school programs, university affiliated research institutes and teaching hospitals, and government accredited training and teaching organizations. Learn more.

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If you are a billing or technical contact you can quickly create renewal quotes online

Unless exempt, US sales tax is applied to orders addressed to billing customers based in Illinois, Massachusetts, New York, Texas, Washington, North Carolina, Ohio, Arizona, and the District of Columbia. Learn more.

If you have exemption documentation please attach it here.

In accordance with tax legislation in EU, Iceland, Norwegian and South Korea, Switzerland, South Africa and other VAT countries, VAT may be applied to orders where exemption documentation or a valid VAT ID has not been supplied.

Unless exempt, US sales tax is applied to orders addressed to billing customers based in Illinois, Massachusetts, New York, Texas, Washington, North Carolina, Ohio, Arizona, and the District of Columbia. Learn more.

If you have exemption documentation please attach it here.

In accordance with tax legislation in EU, Iceland, Norway, South Korea, Switzerland, South Africa and other VAT countries, VAT may be applied to orders where exemption documentation or a valid VAT ID has not been supplied.

Unless exempt, US sales tax is applied to orders addressed to billing customers based in Illinois, Massachusetts, New York, Texas, Washington, North Carolina, Ohio, Arizona, and the District of Columbia. Learn more.

If you have exemption documentation please attach it here.

In accordance with tax legislation in EU, Iceland, Norwegian and South Korea, Switzerland, South Africa and other VAT countries, VAT may be applied to orders where exemption documentation or a valid VAT ID has not been supplied.

Academic pricing may be granted to educational institutions, boards of education, public libraries, home-school programs, university affiliated research institutes and teaching hospitals, and government accredited training and teaching organizations. Learn more.

Unless exempt, US sales tax is applied to orders addressed to billing customers based in Illinois, Massachusetts, New York, Texas, Washington, North Carolina, Ohio, Arizona, and the District of Columbia. Learn more.

If you have exemption documentation please attach it here.

In accordance with tax legislation in EU, Iceland, Norwegian and South Korea, Switzerland, South Africa and other VAT countries, VAT may be applied to orders where exemption documentation or a valid VAT ID has not been supplied.