Common Questions and Answers about ISA Certification

Is there a practice exam available?

There are no practice exams available at this time. To help you study, we do offer exam outlines and suggested
study materials. Both of these resources will provide details about the content of the exams.

Does ISA or my local ISA chapter offer any prep classes to help me study for the ISA Certified Arborist® exam?

Your local ISA chapter may have prep classes or trainings available prior to the exam. You will need to contact
your local ISA chapter directly for more information about availability and cost.

If a preparation class is not offered in your area or during the timeframe that you need one, ISA offers study
materials that you may purchase to help prepare for the exam as a self-study option.

How do I submit my exam application?

Exam applications can be completed online and immediately sent to the ISA Certification Department through our online application system.

I did not receive a confirmation e-mail from ISA after I submitted my certification application online. Did it go through?

After submitting your online application, you will receive an e-mail confirming that your application has been received. This e-mail is
sent to the e-mail address provided on your application. If you do not receive an e-mail after you submit your application online,
contact the ISA Certification Department at isa@isa-arbor.com and they will verify if your application was successfully received.

What are the costs involved in taking the ISA Certification Exam?

The cost of the ISA Certification exam depends on which exam you are taking and whether or not you are a member of ISA and your
local chapter. Please refer to the application handbook for the exam fees.

Is the application available in Spanish for any of the exams?

I'm scheduled to take an exam but can't make it. Can I reschedule?

Yes, it is possible to reschedule. You can request to reschedule your written exam or request an additional 90-day computer-based exam authorization period. A written request must be made by completing the reschedule request form and submitting it
to the Certification Department by fax, email or mail. Requests for rescheduling a written exam must be received prior to the 12 working
day deadline. Rescheduling of computer-based exams must be requested during the original 90-day authorization period. A $50 (USD) fee is required when rescheduling an exam. An exam cannot be rescheduled after the 12 working day deadline, or beyond the 90-day authorization period.

My results were close to the passing grade, can I have my exam hand graded to ensure the score is correct?

Yes, you can challenge your exam score and request a re-grade of your electronic results. You can complete the Examination
re-grade form and submit to ISA by fax,
email or mail. A fee of $35 USD applies for each hand graded score report.

For More Information

If you have any other questions, e-mail ISA at isa@isa-arbor.com or call +1.217.355.9411. If
you are calling from within the U.S. or Canada, you may call toll free at 1.888.472.8733. If you would like to speak with one of our staff members in Spanish, call toll free at 1.888.472.2983.