Privacy Policy

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ABAYTOURS.COM CONTRACTUAL SERVICE CONDITIONS AND PRIVACY POLICY

Welcome to www.ABAYTOURS.COM a travel and tours agency(“ABAYTOURS.COM”) through which you can arrange your travels and tours as well as access and receive news and information on travel, traditional airline and low-cost flights and other travel offers. The website allows you to request our services from travel arrangement, tours. A-BayTours is a travel agency established in 2014 in Nigeria A-Bay Tours is a world class tour packaging company committed to offering travel services of the highest quality, combining our dynamism and passion, with our years of experience. Our greatest satisfaction comes in serving large numbers of satisfied clients.
We ask you to carefully read and, before making a booking with us, accept the following terms and conditions (the “T&C”) that govern the service (the “Service”) that ABAYTOURS.COM makes available on www.ABAYTOURS.COM (the “Website”). ABAYTOURS.COM reserves the right to modify the T&C without notice when such modifications become necessary due to, without limitation, changes in market conditions, changes in rules and regulations, or modifications to the risk factors associated with ABAYTOURS.COM’s provision of the Service through the Website. If you wish to take full advantage of the Service and be regularly informed about travel news, traditional airline and low-cost flights, the various travel offers available, you may subscribe, by entering your full and accurate personal information.

Please take into account that your access and use of the Website requires your acceptance of the T&C. By continuing to access and/or use the Website, you are deemed to have accepted the T&C.

TERMS AND CONDITIONS OF THE ABAYTOURS.COM SERVICE

1. REGISTRATION

To register for the Service, a user (the “User”) must complete the registration process available on the Website and obtain their personal authentication credentials.
The User represents and warrants that all personal data and information provided during the registration process is up to date, complete, accurate and true. The User undertakes to communicate to ABAYTOURS.COM any changes of his/her personal data in a timely manner.
The User authorizes ABAYTOURS.COM to verify the accuracy of the personal data, and any other information it provides to ABAYTOURS.COM, and undertakes to cooperate with ABAYTOURS.COM during such verification process.
At the end of the registration process, the User will receive authentication credentials, consisting of a User ID and a secret password for which it shall be the User’s sole responsibility to keep secret, and the User shall be responsible for the activities carried out on the Website through such User ID and password. All operations carried out through the User ID and password of the User shall be attributed to the User of such operation and requests. Therefore, the User is liable for any possible damage caused to or prejudices against ABAYTOURS.COM or third parties as a result of the misuse, loss, misappropriation and/or compromising of the confidentiality of the User ID and password. The User acknowledges that ABAYTOURS.COM may also produce, as evidence of the operations carried out by the User, proofs obtained from the systems and procedures used by ABAYTOURS.COM in order to regulate access to the Website and to provide the Service.
Should the User have knowledge of any unauthorized use of their authentication credentials and/or any other violations of their confidentiality, the User undertakes to promptly communicate it to ABAYTOURS.COM, reporting all abuse of any kind to info@ABAYTOURS.COM.

2. DESCRIPTION OF THE SERVICE

Once the registration process is adequately completed, the User will be able to fully access ABAYTOURS.COM’s Service, which includes: (i) information, updates and news feeds on travel, traditional airline and low-cost flights and offers by the main travel operators; (ii) booking for tours & travels services from A-BayTours; and (iii).the use of our online shop to shop for some travel wares.

3. USE OF THE WEBSITE – PURCHASE ORDERS

The User can freely visit the Website and use its functionality for personal, not commercial, use only. When doing a search in the search engine, making reservations or processing purchase orders, the User recognises and states that they are acting in a purely personal capacity.
While searching or processing reservations and/or purchase orders, the User uses the web application by means of a non-exclusive and temporary license, granted for the time of the operation. This web application allows the User to process, easily and directly, their requests without having to make an additional parallel connection to the website of the provider of the service the User is interested in booking.
The User is not allowed to modify, reuse, copy, distribute, transmit, reproduce, publish, grant license or use, create derived tasks or jobs, transfer or sell, or in any case, make any commercial use or any use that is not personal in nature of the information, news, content, software and systems, or products obtained or made available to the User through the Website and the use of the Service.
To be able to use the functions of the Website, the User must have an internet connection, which they must procure at their own expense from a reliable provider. ABAYTOURS.COM is not liable for any damages to the User’s hardware that may be caused, directly or indirectly, by the internet connection.

4. RULES OF CONDUCT

The User undertakes to use the Website, its functions, and the Service for lawful purposes and according to the present T&C. Particularly, the User undertakes neither to send or spread, through the Website and its functions, illicit, defamatory, vulgar, obscene, abusive or disturbing content, nor to use the Website and its functions to perform any acts which could cause damage to the image and reputation of ABAYTOURS.COM or any other loss or damage to ABAYTOURS.COM.
Moreover, the User undertakes not to send advertising materials, undesirable and/or unsolicited communications which could interfere with the functionality and/or the use of the Website by third parties.

5. GOLD LIFE MEMBERSHIP

The following terms and conditions are critical to the Gold Life Membership of the A-Baytours Club:

Must be registered under the Gold Life Membership

Chances for all-expense paid trip is dependent on available slots per year*

Enjoy 10% discount on future trips after first two years of registration, -eligibility for the following years is dependent on previous year’s minimum of 2 recorded trips

VIP Airport Lounges are accessible for Gold Members at Abuja and Lagos Airports

Airport Transfers are on return trips for Lagos and Abuja

Concierge Service are available 24/7 during trips in whatever country of travel

VIP Lounge services are based on acquired A-BAytours Trip Packages

Club members must verify A-Baytours Ticket before entering.

Membership can be revoked if found guilty of any illegal actions or convictions or actions which are injurious to the character, status and perception of A-Baytours.

6. DATA COLLECTION

We collect some data such as IP address and timestamps -this is used solely for analysis of audience and clients to deliver contents and service more efficiently. We do not share or sell any data with third-party for commercial purposes.

7. PAYMENT, CANCELLATION & REFUND POLICY

7.1 Payment Policy

Please note that your purchase does not automatically guarantee a reservation. Your purchase will be confirmed via email within one to two business days. The cancellation fee policy will take effect once you submit your reservation. If your purchase cannot be confirmed for any reason, we will fully refund your purchase without any additional charges. We recommend each customer read and review the cancellation policy.

Unless otherwise defined during the reservation process, final payment is due on the due date. If final and full payment is not received by the applicable due date, reservations are subject to cancellation and deposits shall be forfeited.

7.2 Refund Policy

Your right to a refund if you change or cancel your travel plans is limited.

Please note that all hotel and tour schedules are arranged ahead of time, therefore this limits refund options. Any person failing to appear on the day of departure will not be refunded. No refund will be given for any portions of the tour unused by the traveller after tour departure regardless of circumstances.

All cancellation requests must be sent to A-Bay Tours in writing. As a result of cancellation, A-Bay Tours’ and third-party supplier’s cancellation penalties will apply, which are detailed in your travel documentation. Cancellation penalties are advised at time of booking and provided to you upon confirmation. If you have any questions, or any penalties are unclear, please contact your A-Bay Tours agent. All cancellation fees will be charged to the credit card you authorized to pay for travel services, or deducted from the supplier’s refund.

Please note that cancellation fees are calculated based on the date we receive partial or full payment.

All cancellations must be made directly with A-Bay Tours directly.

In most cases, reservations paid by wire transfer, cash deposit, or money order/traveler’s check/cashier’s check will be refunded via PayPal or check. For refunds processed by wire transfer, any associated wire transfer fee will be deducted from the overall refund amount.

7.4 Amendment Fees

Any changes made to a reservation after successfully submitting the order online will be subject to a minimum $30.00 Amendment Fee (per change). All desired changes must be made in writing to A-Bay Tours. Reservations will be confirmed within one to two business days. The following constitute as an amendment to a tour:

Changing departure date

Changing pick up time or location

Changing tour

Changing guest name

Changing itinerary

Removing / Replacing a guest

Adding / Replacing a guest

7.5 Late Bookings

Prospective customers are advised to reserve early to avoid disappointment and additional late booking fees.

7.6 Air, Check-In, Schedule Reconfirmation

Due to enhanced security, it is strongly recommended that you check in a minimum of 2 hours prior to scheduled departure for domestic flights and 3 hours prior to scheduled departure time for international flights. Reconfirm flight times at least 24 hours prior to scheduled departure time for domestic flights, and 72 hours prior for international flights. Failure to use a reservation may result in automatic cancellation of all continuing and return flights, as well as forfeiture of airfares.

7.7 Force Majeure

“Force Majeure” means, in relation to A-Bay Tours, any circumstances beyond the reasonable control of A-Bay Tours, (including, but without limitation, acts of God, explosion, flood, tempest, forceful wind, fire or accident, war or threat of war declared or undeclared, acts of terrorism, sabotage, insurrection, riots, strikes, civil disturbance, requisition, sickness, quarantine, government intervention, weather conditions, defects in machinery and vehicles, delay, wildlife, or other untoward occurrences).

A-Bay Tours shall not be deemed to be in breach of these terms and conditions or otherwise be liable to you, by reason of delay in performance, or by non-performance, of any of its obligations hereunder to the extent that any such delay or non-performance is due to any Force Majeure.

If A-Bay Tours, and/or any of its travel suppliers, are affected by Force Majeure, they shall be entitled to, and may in their sole and absolute discretion, vary or cancel any itinerary or arrangement in relation to the trip. Payment of any refund by A-Bay Tours to you as a result of the non-performance of any obligations hereunder shall remain in its sole and absolute discretion, although A-Bay Tours shall use its reasonable efforts to reimburse you where possible. However, A-Bay Tours shall be entitled to deduct from any refund recoverable the reasonable actual and potential costs to A-Bay Tours of the Force Majeure and applicable cancellation fees.

7.8 Photographs/Videos

A-Bay Tours reserves the right to use any photograph/video taken at any event or during any travel activity, without the express written permission of those included within the photograph/video. A-Bay Tours may use the photograph/video in publications or other media material produced, used or contracted by A-Bay Tours, including but not limited to: brochures, invitations, books, newspapers, magazines, television, websites, etc. Any person desiring not to have their photo taken or distributed must contact A-Bay Tours in writing of his/her intentions.

8. TERMINATION

We may terminate your access to the Site, without cause or notice, which may result in the forfeiture and destruction of all information associated with you. All provisions of this Agreement that by their nature should survive termination shall survive termination, including, without limitation, ownership provisions, warranty disclaimers, indemnity, and limitations of liability.

9. CHANGES TO THIS AGREEMENT

We reserve the right, at our sole discretion, to modify or replace these Terms of Service by posting the updated terms on the Site. Your continued use of the Site after any such changes constitutes your acceptance of the new Terms of Service.

Please review this Agreement periodically for changes. If you do not agree to any of this Agreement or any changes to this Agreement, do not use, access or continue to access the Site or discontinue any use of the Site immediately.

10. CONTACT US

If you have any questions about this Agreement, please contact us using the contact page.