LCMS & GC/MS Servicing

The ability to offer a total instrument maintenance solution has been the driving force behind our motivation to heavily invest in MS skills and resources. This in-house MS capability provides Jaytee with an unequalled ability to provide the level of cross-platform instrument maintenance our customers require.

Guaranteed Workmanship

Reliability comes as standard. All workmanship is fully warrantied. Repairs
are covered for a minimum of 3 months.

Maintenance Agreements

Jaytee offer three levels of MS preventative maintenance contract with the additional option of a callout only agreement, as well as PQ/validation options.

Multi Year Agreements

Extra discounts can be negotiated for multi-year maintenance agreements. Please ask to be quoted for 2, 3 or 5 year agreements to receive considerable savings.

NOT the right package?

With over 20 years of experience, we are well aware of the variants and
are happy to consider any special conditions that you may require. Please
do not hesitate to contact us with your specific requirements if the above
agreement options do not exactly meet your needs, or Get
an Online Quote Now >>

Negotiable Contracts

A wide range of contracts are available to cover most eventualities, from a preventative maintenance visit only, up to fully comprehensive agreements. Should you require something 'different' then we will endeavour to provide a solution.

Simplified Call Rates

If you would prefer not to have an agreement, then our Simplified Call Rates option provides a daily rate solution. If you have a contract with a limited number of emergency days, the 'rate' is reduced for additional days.

Service Management

Our Service Management and Customer Relations Management database enables us to manage you and your inventory. Our processes are pro-actively driven, and allow us to pre-empt and manage your servicing requirements.

Telephone Helpline

Technical support comes as standard with Jaytee whether you choose to have a callout only or a maintenance agreement.

Workshop & Lab Facilities

The Jaytee MS Lab provides the service department with excellent facilities to repair and test system components and complete mass spectrometers, as well as providing a demonstration area for our range of second user mass spectrometers.

Small Print!

'Level 3' agreements include ALL parts and
PM consumables. Repairs due to accident, misuse or operator error will
be chargeable in all cases. Additional call-out days where applicable
are charged at a minimum of£521.00/day (standard non-agreement rate £695.00/day).

HPLC & GC?

You may also require an HPLC or GC system to be supported along with
your MS - please see our HPLC/GC agreement terms here>>

For an immediate consultation, phone +44(0)1227 265333 or use our contact
form >>

Testimonials

Thanks for the great work that you have carried out for us recently - it has been great to see two engineers on site who not only know their instruments inside out but who also come with such a fantastic attitude. It really felt like having two extra members of the team on site and we’re very grateful for all of the efforts that the guys have put in.

— Dr Philip Grace, Lab Director LGC Health Sciences

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