Hi ,
I have a question to ask on Capacity Management , is there a sub process called as Performance , Workload , and Demand Management .
I went to search and I can't find much about these processes .

Is it a part of ITIL processes .

Regards

Capacity Management has activities for Application Sizing, Demand Management, and Modeling. I believe that your term of Workload would equate to Demand Management and your term of Performance would be the same as ITIL's Modeling.

Demand Management is another way to gain capacity advantage, by moving workloads to smooth demand on the system. Charging for use during peak times for example, or changing/moderating customer behaviour.

Hi there ,
As you guys are saying that Performance ,and Workload is part of Capacity Management is there any reference , that I can find .
I search throught the OGC book . It doesn't seems to be any information on these processes .

Hi there ,
As you guys are saying that Performance ,and Workload is part of Capacity Management is there any reference , that I can find .
I search throught the OGC book . It doesn't seems to be any information on these processes .

In chapter 6 of the Service Delivery book, refer to section 6.3.7 for Modeling and section 6.3.8 Application Sizing.

If these sections do not cover what you need to know, perhaps we could help you better if you defined the terms "Performance" and "Workload".

Thanks Dboylan,
I was just curious , because my customer was quite sure there are these two processess . I did a research ,and couldn't find anything . Maybe terms could have changed with Modelling and Application Sizing .

What are really these processes , if you are able to brief me , because i am still new in ITIL .