When you register for our free
trial on the website or in the app,
you'll have full access to all GlycoLeap features for 14 days. This includes professional health
coaching and education lessons for 14 days. At any point in the trial, you can choose to upgrade
to a paid subscription.

Do I need to enter my credit card info to sign up?

No, you do not need to provide your credit card details to sign up and use the free trial.

What happens after the trial end?

When your free trial ends, you will no longer receive guidance from our health coaches until you
upgrade to a paid subscription. However, all your data in the app is stored securely. You can
resume wherever you left off once you're ready to make a change.

Subscription

Which plan should I choose?

If you're committed to your health for the long term, it will be best to go with a 3-month or
12-month plan.
Many of our successful users often see meaningful improvements in their health over 3 - 6
months. This includes weight loss, lower HbA1c, more stable blood sugar levels, more energy

How does billing work?

If you upgraded through the app, you will be billed by iTunes Store or Google Play Store at the
start of each billing period (every month, 3 months or 12 months depending on your subscription
plan).
If you upgraded on our website, the credit card on file for your account will be charged at the
start of each billing period.

Can I cancel at any time?

Yes, you can cancel your subscription at any time and you will no longer be charged from the
next billing period.

General

Is GlycoLeap suitable for me?

GlycoLeap is designed for people who want to prevent or control diabetes, and stay healthy.
This means you can benefit, if you either:
- have type 2 diabetes
- have prediabetes
- want to lose weight
- or are just looking to stay healthy.

What type of feedback do I get from my coaching team?

Your coaches will rate your meals based on our unique food scoring system. You'll also get daily
feedback on your health progress, including blood sugar levels, physical activity and HbA1c
goals. You can ask questions and chat with your health coaching team anytime. All of this is
done via messaging in the app.

What is the time commitment for the GlycoLeap program?

Making sustainable changes to your life is not easy, but we will fully support you along the way
- the results will be worth it! Each week, you will record your meals, (log your blood sugar if
you have diabetes), chat with your health coaches and complete an online lesson. This may take 2
- 4 hours a week, including the time you spend on exercising.

Have more questions?

Contact our support team today. Live customer support is available 9am-6pm Singapore Standard Time
(GMT+08:00)

Call us
Call us at +65 6250 4233, 9-6pm on weekdays exclude public holidays.

Live chat
Chat with our customer support team during our available hours (Toll Free)