Coordinates with other departments on credit, collections and customer issues as needed

Performs all other duties as assigned

Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education:

Must possess a high school diploma or equivalent

Experience/Skills Needed:

Must possess a positive, can do attitude that is focused on providing an excellent customer service experience

Knowledge of credit and collection best practices and regulations including TCPA, FDCPA, PCI and Legal requirements is preferred

Excellent communication and customer service skills

Good analytical and problem-solving skill

Ability to adapt to collection techniques, process and procedures for both Early stage and Late stage accounts (Colorado Springs)

Ability to adapt to production changes and use of a Dialer for outbound/inbound calling activities.

Computer Skills:

Excellent computer skills including MS Office

Microsoft Word, Excel and Sharepoint

Physical Demands/Working Conditions:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Requirements:

Regularly required to talk and hear

Required to use hands to type, handle objects and paperwork

Required to use close vision and be able to focus

Must be able to perform computer functions and operate routine office equipment