Clubworx Software

Clubworx is a cloud-based martial arts studio management solution for studio owners and managers. Designed for small and midsize studios in the United States, Clubworx helps with tracking daily member attendance, member database management, payment details, business reports and more.

With Clubworx, users can track their monthly cash flow, design customizable martial arts programs and analyze business data for relevant trends. The solution allows students to automatically fill in their details via an online form and select the program of their choice.

Clubworx offers an automated payment system for sending automated reminders and payment updates to students via email and text messages. Users can also generate payment reports for monitoring payments received, failed or pending at any particular time. Other features include website design tools, attendance reporting, campaign management and member profiling and grading.

Clubworx is available on a monthly subscription basis that includes support via email, phone and online FAQs.

Love Clubworx

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I have had an excellent overall experience. I have used about 3 systems in the last 10 years and none have come close to providing all of the support for our business like Clunworx. Customer support is 5 stars. Keep up the great work!

Pros

Ease, simplicity and functionalbility of the software

Cons

No option to look at multiple selected members in the search. You can select multiple members but once you click on the name and go back, you have to start your search all over again.

Review Source: Capterra

Response: ClubWorx, Clubworx

Date: November 2018

November 2018

Hi Shedee,

Thank you for your feedback on your experience to date. We are delighted to hear that it has been so positive!

We take your feedback on the member list. We are implementing some changes over the next few months that will help make this process smoother for you. If you have a specific workflow that you are trying to achieve, don't hesitate to reach out to us with more details - we'd love to understand more.

Fantastic customer support

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Pros

The support is fantastic. The staff have been very accommodating (and patient!) to any requests for additional features and explaining how best to navigate situations. The software itself has a great spread of features that automate and make day to day admin simpler and less time consuming

Cons

Some very minor features that would be good additions (more specifically for our individual business needs) but this isn’t even a con as the staff have been very receptive to suggestions and the software only continues to evolve and improve

Martial Arts Gym Use

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After only using the Clubworx software for 3 months I am happy with the results so far. Being able to quickly and easily track and contact members has made the gym management smoother allowing me to spend more time on the mats and not behind the desk. The use of electronic waivers has reduced the amount of paper at the gym.

Pros

I like the ability to track a students progress to help improve student retention. The use of waivers has been handy in reducing paper forms and having to file them correctly. Also the Integration with Ezidebit has made receiving payments a lot easier for me. Being able to manage my gym from anywhere on my phone has been brilliant.

Cons

It is a bit hard to get you head around but the staff and always helpful and responsive. I am a martial artist not a Tech guy so their patience is muchly appreciated. There are so many features so customizing it to suit your gym is important. I'm sure there are many features I am not fully utilizing at the moment.

Review Source: Capterra

Response: ClubWorx, Clubworx

Date: August 2018

August 2018

Hi Rowan,

We really appreciate the feedback and love you are enjoying using Clubworx and getting results.

Let's keep working together to make sure you are fully utilising the system!

Looking forward to continuing to support you and your business into the future.

Clubworx

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I love their executive, if not for him and his awesome customer service, I'm not sure I could muddle through this.

Pros

What I like most is I have their executive who is always there when I need him to assist with any questions or issues that may come up. He's always on email and will help me at the drop of a hat.

Cons

The software from and Admin and End User stand-point is difficult to use. Reports are not easily created for the admin and booking classes are not easy either. There are features that I'd like to see added, image on the member profile, a check-in system that works, but all in all it is fair.

Review Source: Capterra

Response: ClubWorx, Clubworx

Date: August 2018

August 2018

Hi Tameika, thank you for taking the time to write this review of Clubworx. I am sorry your experience has been less than amazing. We have sent you an email addressing each of the challenges you mentioned and look forward to working with you to improve your experience. We value and appreciate your honest feedback.

Cons

Flexibility ideal for a Flexible Personal Training Studio

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customer service are very receptive and patient, they don't hound you like other software companies but are there when you need them to be. The software is completely cloud-based which I love because I can look from my phone or home pc to make sure things are going well or respond to emails and phone calls. Their email system has cut a lot of my time in half and their texting system is very professional. Overall I am looking forward to keeping this software for a long time and am very glad to have found it, it is enough for my needs and simple enough for my employees to understand. Thank you Ian and the entire Clubworx team!

Pros

I have been searching YEARS for a software that would work with my studio, the main issue in the past I had was lack of flexibility, I don't require my clients to schedule but I do restrict the amount of times they can train within a month. Finding a software that my trainers could understand, had a kiosk mode and allowed for "drop ins" was near impossible until clubworx.

Cons

Clubworx is a newer software and there have been some workarounds regarding a few things, to me because we run such a unique system I understand that it is not tailor made for us. I think the biggest thing for me is how payments are run, instead of being run instantly they are batch run at the end of day so I do not know if a card is declined until the following morning. I wish there was an automatic transaction that could be done for their memberships and not just through the POS system. Aside from that most of the questions and edits I have had have been addressed or are being addressed and the amount of time it has saved me in regards to paperwork (I've gone almost completely to electronic waivers thanks to clubworx) and client retention with their check in system I am willing to overlook the payment style.

Review Source: Capterra

Response: ClubWorx, Clubworx

Date: August 2018

August 2018

HI Stephanie,

Thanks for your feedback your experience with Clubworx. It's great to hear what is working for you and your business! We take your comments about payments. Excitingly, we do plan to offer instant payments in the future so we'll keep you posted :)

Be sure to keep sending through any feedback as this helps us understand exactly what you need in a system.

Kind regards,

The Clubworx Team.

Virginia from Middlebury Martial Arts Academy

July 2018

July 2018

Great Value

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CRM - to help follow up with prospects.
Auto Pay to help increase receiving payments on time
Auto emails to assist with follow up
Attendance tracking

Pros

Makes enrolling and managing students much easier. Customer service is great always there to answer any questions needed.

Cons

They are based outside of the USA but they are still able to provide anything needed within the USA in a timely fashion

Review Source: Capterra

Response: ClubWorx, Clubworx

Date: July 2018

July 2018

Hi Virginia, thanks so much for your feedback. We're really happy to hear you are enjoying using Clubworx and we look forward to supporting your business in the future.

clubworx is fantastic for keeping tabs on members although the financial aspect is lacking.

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I am able to monitor client participation much more effectively. This has allowed me to focus on those who need help most and grow participation levels!

Pros

I love having all of my clients and members in one easy filing system that monitors their attendance and allows for me to contact them all at once.

Cons

The financial aspect of the program leaves a lot to be desired.

If I want to check how much money I will receive in my next payment or how much I should have received in my last I have go through this annoying process where I choose the dates and add up the payments over two pages. Very frustrating. I mentioned this prior to now and received a phone call from the service desk, the lady was lovely but really did not have any solutions.

Review Source: Capterra

Response: ClubWorx, Clubworx

Date: June 2017

June 2017

Hi Liam,

Thank you for taking the time to submit your review. I just wanted to let you know we do take this feedback seriously and will review how we can better inform you about your payment deposits together with our payment partners over the upcoming months.

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Hands down the most intuitive and simplest software to use. We tried out so many different providers including Mind Body which the entire industry seems to use yet were told by MB that we had to move across our payment system which is simply a big no-no for us. Clubworx provided everything MB had and more. And were so very responsive to our requirements when we had special requests, even after-hours support.

Pros

It's intuitive and simple. Integrates with Stripe and enables both the waivers and payments to be done in the one action.

Cons

No drag and drop feature on the calendar. This would make it even easier to schedule and move sessions especially flexibility is required by our clients.

Review Source: Capterra

Response: ClubWorx, Clubworx

Date: June 2017

June 2017

Hi Jess,

Thank you for your review! We are thrilled to hear that you are enoying using Clubworx and getting so much value out of it in your business. We are totally committed to continuing to deliver high level of customer service and system performance as we move forward with you and your team.

I am liking the program more as I get to know how to use it. The customer support is awesome!

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Everything I need in one program. Attendance, fees, emails and more together in one place.

Pros

I like how my questions are answered in detail and the fast response I get. The program is set up very user friendly.

Cons

I don't like how the reports are set up to use. I find it a bit confusing on how to make reports the way I want them, but i'm sure as I use them more I will get used to them.

Review Source: Capterra

Response: ClubWorx, Clubworx

Date: May 2017

May 2017

Hi Cheryl,

Thanks for the review! We're glad our support team is helpful and you're finding our user interface easy to use.

I'm sorry that you've been having difficulties with our reports feature. If there's a specific report you'd like to create, feel free to get in touch with our support team and we can help set that up for you.

I have enjoyed using clubworx and find it extremely useful. There are, however, a few kinks.

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Pros

- I love being able to see the class check in dates for my clients, I also enjoy having all of the information on my clients, finances and other reports in one easy to access place.
- Daily email updates
- support staff

Cons

- The finance reports come in only a monthly format. Fitness incomes can change weekly so sometimes this can be frustrating.
- The support staff are fantastic and helpful, whenever I have a query they go above and beyond. The help documents, however, are too basic and barely ever seem to really answer any questions in depth.

Review Source: Capterra

Response: ClubWorx, Clubworx

Date: May 2017

May 2017

Hi Liam,

Thanks so much for your review. We are so happy to hear you are enjoying Clubworx. We also wanted to let you know that we can help you view your revenue for a weekly or fortnightly timeframe too if that helps.

We'll send through an email with instructions on this!

Thanks,

The team @ Clubworx

Lana from Healthy Me Yoga

April 2017

April 2017

Clubworx works!

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Really great, with a lot of features. Great value for money. Keeps all the passes organised, plus has features like members portal and waivers.

Pros

Features

Review Source: Capterra

Response: ClubWorx, Clubworx

Date: April 2017

April 2017

Thanks Lana! Love that you are enjoying the system and look forward to working with you!

Cleverton from Pizol Brazilian Jiu Jitsu

February 2017

February 2017

Easy easy

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It's good company,they are really easy to contact them, great rates and great software. Me and my partners are really happy

Review Source: Capterra

Daniel from Tong-Il Taekwon-do Australia

February 2017

February 2017

New starter

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The support team has been great, but still a few features to work out. Website is good, but needs to be a little more flexible. The membership plan needs to be able to have different layers. For example, I have 3 branches, it would be good if the first layer was just those branches like as a button, then when pressed goes to the plans for that branch. In this way I can have different prices in each branch with it being obvious. I haven't yet tested all things, but will gladly review them as I go.