Zemax Productivity Assurance for LensMechanix

The LensMechanix Zemax Productivity Assurance (ZPA) policy comes with every purchase of a LensMechanix license. LensMechanix is sold as a subscription license, and is activated with a softkey.

The ZPA provides a one-time free key replacement in the event of lost access to the license due to hardware failure, software malfunction, or a lost or stolen computer. Customers can ask for one key replacement under ZPA for each 12-month subscription period.

Customers can receive 80% off a second key replacement for the same license in one 12-month subscription period.

Zemax reserves the right to revoke licenses for customers who inappropriately file for key replacement.

If you need to file a claim, email lmxsupport@zemax.com and provide your license number. You will be sent a Key Replacement Form, which you need to complete to verify the conditions of your loss of license.