Premiere Pro becomes less and less stable to work with. 2019 has seen the worst versions so far. It's already a running joke with EVERY single filmmaker I meet.

It's buggy, lagging and keeps crashing and wasting the time I should spend working for my client rather than trying to fix all kinds of things with crazy work-around solutions other Adobe customers come up with.

I'm dreaming of the day Premiere Pro is as stable as Photoshop but I guess I will have switched to DaVinci Resolve before that happens.

I've been at work for about an hour and fifteen minutes today, and Premiere has crashed three times so far. I'm not asking a lot of the program, I'm just doing the workflow I've been doing for the last month. This is now worse than Final Cut Pro was when I switched to Premiere a decade ago. What am I gonna do now, switch to Vegas?

Of course, if you are still encountering specific crashes, feel free to report them with specific steps on how to reproduce them. Posts that say the app crashes aren’t actionable by the team especially when the thread describes multiple scenarios.

Crash logs are helpful especially in combination with reproducible steps and system information.

Glitches in exports is wasting a lot of time, I have found the same issue on multiple systems. In premiere itself the video plays fine, in explorer the video plays fine but as soon as I export the video has glitches in. My software is up to date as well as my drivers. Running GTX 1080TI, I7 8700K 32Gb RAM. Windows. Rendering through software encoding solves the problem but now my renders takes 4 - 10 times longer, in terms a 45min episode normally exports 40 - 60 min. Software encoding the project exports 6 -12 hours. I don't have that time. The issue is not always there, but it is creeping up more regularly. I don't know what is going on with Adobe because this software is becoming so buggy that I am exporting XML just to export projects in FCP. Terrible. The software crashes a lot. 4 - 10 times daily. Just horrific. Look the software works fine for edits under 20 min, so adobe don't just test your software for small edits and assume it works fine. I attached a video clip. The jumps in frames happen a lot as well as frames that looks like they are merging. Look at the lady's hand round 1s - 2s. Please advise.

Glitches in exports is wasting a lot of time, I have found the same issue on multiple systems. In premiere itself the video plays fine, in explorer the video plays fine but as soon as I export the video has glitches in. My software is up to date as well as my drivers. Running GTX 1080TI, I7 8700K 32Gb RAM. Windows. Rendering through software encoding solves the problem but now my renders takes 4 - 10 times longer, in terms a 45min episode normally exports 40 - 60 min. Software encoding the project exports 6 -12 hours. I don't have…

That looks like what would happen if a frame was unavailable for output at the time of render. If you have a project with media, and the output preset (.epr file) in use, please contact Support; we’d be happy to pursue the issue further.

Premiere 13.4 crashing regularly now - even a window resize or workspace tab select, even opening the import window can sometimes crash it. Cannot edit video now in earlier version. Very very unhappy, Adobe. Stability is the most precious thing to filmmakers - we have deadlines. Way more than latest features, frankly.

1/9/2020 I thought they had this fixed. Right click in various places along the bin's name in the media window. Text is faintly outlined but no highlight or edit cursor in the bin name. Maddening.. I figure to beat it at its own game I would CREATE a new bin, name it and move the stuff to this bin then clear the old, now empty bin. NOW it won't even let me assign a name... just comes up "bin". At least it doesn't crash PPro. At least that seems to have been fixed.

Premiere Pro has turned into the most unstable software on my machine. I work in Premiere Pro CC2018 for a little while...all of a sudden the finder locks up (FINDER) and the machine quits or has to be forced shut down. Does not do that in any other Adobe software. At first I thought it was a computer issue so I got a fully loaded iMac Pro installed a few days ago with ALL NEW Adobe software installs...STILL CRASHING THE FINDER & Premiere Pro CC2018 while using the software. It is random... (iMac Pro 2017 / 3 GHz Intel Xenon W / Mojave 10.14 / 64gb RAM / Radeon Pro Vega 16gb VRAM) If this does not stop, I am going to have to start new projects in Resolve. Killing productivity. IDEA: Please tell me this is a known bug that has been addressed in later versions.

Anybody see this...

Premiere Pro has turned into the most unstable software on my machine. I work in Premiere Pro CC2018 for a little while...all of a sudden the finder locks up (FINDER) and the machine quits or has to be forced shut down. Does not do that in any other Adobe software. At first I thought it was a computer issue so I got a fully loaded iMac Pro installed a few days ago with ALL NEW Adobe software installs...STILL CRASHING THE FINDER & Premiere Pro CC2018 while using the software. It is random... (iMac Pro 2017 / 3…

Who cares if this is not "actionable." Adobe, do you see how many requests you're getting to make Premiere stable? Even Philip Bloom called you out. It crashes constantly and for no apparent reason. Either stop charging us money for your bad programming or use our money to make your program better

We continue to address issues reported here on User Voice, and as that’s the only way to keep the conversation productive, I will indeed have to close this general statement as non-actionable. I’d like to encourage you to report on issues that you run into and enter single, actionable items instead.

This is a general statement for general purpose work – the higher you go on resolution, the more you use mixed input formats and not a dedicated format for ingest or proxies, the more you’ll benefit from using a machine that is using what’s recommended vs. minimum.

For those reporting general slowness: I suggest to start a new thread on that topic. This might be more of a workflow conversation than anything else, but let’s treat that as a separate item. Sometimes it’s good to take a closer look at input formats (something like 10 bit HEVC 422 isn’t great for playback, ProRes 422 on the other hand is fast and smooth – just an example). Sometimes it’s best to double check that GPU acceleration is indeed enabled and all the latest drivers are in place.

Cheers,
Patrick

We continue to address issues reported here on User Voice, and as that’s the only way to keep the conversation productive, I will indeed have to close this general statement as non-actionable. I’d like to encourage you to report on issues that you run into and enter single, actionable items instead.

Version 1212 BUILD 69
My click and drag won't work on my clips, I can't locate any other shortcut to do it. It WAS working fine. Can't find any help online and
I'm STUCK! Help!!
Surface Pro
Windows 8.1
Has happened the past 3 days
Is there a shortcut to drag clips besides CLICK AND DRAG?
Do I now have to keep this window open for help support?
WHY is there no HELP CHAT service?
Very confused, I thought I bought into a reputable service, this is the first that I haven't seen chat help support by a company. Am I missing the Option? It is not evident on any main screens
Just noticed ALL the other complaints - Are you Financially Okay? Should I be looking at another Software Program? Please let me know, very confusing for the Customer User, seeking Assurance

Version 1212 BUILD 69
My click and drag won't work on my clips, I can't locate any other shortcut to do it. It WAS working fine. Can't find any help online and
I'm STUCK! Help!!
Surface Pro
Windows 8.1
Has happened the past 3 days
Is there a shortcut to drag clips besides CLICK AND DRAG?
Do I now have to keep this window open for help support?
WHY is there no HELP CHAT service?
Very confused, I thought I bought into a reputable service, this is the first that I haven't seen chat help support by a company. Am…

I'll start with the fact that I'm a huge fan of Adobe.
I like their products, I like their ideas, the UI.
Everything is great. Not always perfect, but that's acceptable, nothing is.
Basically I've been working with adobe products for at least 15 years now, maybe more.

BUT.

In the last two years, I'm experiencing, well, no less than a nightmare.
Premiere Pro just keeps disappointing.
There hasn't been a stable version of it for a long time.
Projects are destroyed, money is lost, time is wasted.
Not mentioning the frustration.
So I thought, you know, maybe it is just me, maybe the all-new editing machine I just bought is just not enough. But still, I've googled it, and guess what. Only in the last month tens if not hundreds posts on forums, from frustrated users whose beloved editing software keeps crashing, freezing, corrupting and deleting their files and projects.

I'm SURE your engineers are doing their best to solve these problems, but I'm sorry to tell you - It's just ain't enough.
Just look at the comments in a random youtube video on how to fix premiere pro from crashing - and you'll get the idea - A huge crowd of users is just helpless, waiting again and again for the next update just to realize things has just got worse.
I won't go into details on my case. It's really just not necessary -
You just need to Google "premiere pro keeps crashing" and you'll get the idea. The issues are known.

If I were you I would put millions of dollars just to get the best minds in the world to fix this up, and ASAP.
People are trying to work here guys, but it's hard to draw with a pencil with a tip that keeps breaking.
At some point, for me and for my family at least, I will have to buy a new one.

Really hope getting good news and updates soon, and hoping to keep working with all of your great products.

I'll start with the fact that I'm a huge fan of Adobe.
I like their products, I like their ideas, the UI.
Everything is great. Not always perfect, but that's acceptable, nothing is.
Basically I've been working with adobe products for at least 15 years now, maybe more.

BUT.

In the last two years, I'm experiencing, well, no less than a nightmare.
Premiere Pro just keeps disappointing.
There hasn't been a stable version of it for a long time.
Projects are destroyed, money is lost, time is wasted.
Not mentioning the frustration.
So I thought, you know, maybe it is…

Since the Catalina update, when I'm using Premiere pro, the screen turns off (and enters in like a suspended mode for at least 30 secs). This also happens often while rendering. This interrupts too much my workflow.
Please fix this problem since I don't know how to downgrade to Mojave. I leave a screen shot of my Macbook specs.