It was horrible. Our toilet got stopped up and we put towels around they finally came up tried to plug and left towels around. When asked did they clean it up was told you can clean it up and I'll bring some towels. After complaining for the hundredth time they finally moved us to another room. On Sunday our keys stopped working. When we check in Friday we explained that check out wasn't until Monday.

Kareema D. (Group member, booked 1 room), from

13-Jun-2017 Verified Review, stayed from Fri May 26 to Mon May 29 2017 at a $65.00 group rate.

"Do NOT Have High Expectations!"

Overall Score1.0/5

The hotel did not make any attempts to clean our room during the entire stay. You had to personally go down to the front desk for towels. The "common area" near the indoor pool had nasty cushioned chairs that were horribly stained and very dirty. Not to mention, the area did not have any working lights and it was dark.

Toni B. (Group member, booked 1 room), from

12-Jun-2017 Verified Review, stayed from Fri May 26 to Mon May 29 2017 at a $65.00 group rate.

"No towels or sheets."

Overall Score2.0/5

I feel that we were taken advantage of the room,flooded ants were all in our luggage. Wasn't even enough Towels. To wash up with. I slept in a chair because the linen wasn't enough.

Elizabeth H. (Group member, booked 1 room), from

12-Jun-2017 Verified Review, stayed from Fri May 26 to Mon May 29 2017 at a $65.00 group rate.

I brought a group from Chicago to Memphis and our stay was horrible. The people running this place need to be fired and this place closed down. From the rooms flooding and toilets over flowing just to name a couple things that went wrong. I've listed them below. I would never refer this place to anyone. 1. We never had any of our room cleaned the entire time we stayed FRI Mon 2. My guest woke up to ants crawling on them in the beds and all over their items 3. Garbage was never picked up from any of the rooms. We left it in the hallways it sat for two days 4. We had rooms to flood and was given towels to walk on because there werent any other rooms 5. We had to argue to get clean towels and towelette paper from your front desk. 6. There weren't lights on our floor which is really scary for women traveling alone 7. My guest switched room three times over this stay and got walked in on by your staff saying it was checkout time on saturday. When we weren't scheduled to leave til monday morning. 8. The tubs water wouldn't drain so people had to step in other peoples water to shower. 9. The phone nor televisions worked in several rooms 10. We were standing in the lobby and several panels from your ceiling began to fall while we were standing there. 11. check into dirty rooms no sheets on the bed. 12. Key cards stopped working to all my rooms on Saturday. The management doesn't even want to issue a refund. Never stay here.

Crystal H. (Group coordinator, booked 15 rooms), from

30-May-2017 Verified Review, stayed from Fri May 26 to Mon May 29 2017 at a $65.00 group rate.

Customer Reviews of Gardentree Hotels

3.0out of 5. Based on 221 guest reviews, Average

Recent Reviews

Property Description

This 4 story, 140 room, newly owned and remodeled hotel located in Memphis offers guest friendly quality accommodations within our comfortable environment. We are located near Shelby Oaks Corporate Park, approximately 15 minutes from Graceland and 10 minutes from the Memphis International Airport.What we have for you:Our amenities include free wireless internet in all common areas to include all floors of the hotel. We also have an indoor heated pool, hot tub and fitness center. Get your morning started and dine in for a full breakfast, coffee, tea, juice beverages and a variety of fruits and assorted confections, before visiting the many attractions in the city and surrounding areas. The business center is conveniently located near the lobby/lounge for all guests and business travelers. Fax and copies are available upon request for your business needs. If your travel plans are for an extended period, we have an onsite guest laundry facility. Ask one our friendly front desk staff members for assistance.The Convention Center:Our meeting space is located in the "Garden Atrium" and perfect for meetings or banquet settings, parties and family gatherings. There are board rooms with adjoining room suites available as well as a presentations room(Conversations Room). These are a few of many accommodations we provide for our business traveler, group coordinators and event planners..We welcome you to Gardentree Hotels, "Where Hospitality Meets Expectations".

Breakfast Information

Internet / WiFI

Hotel Rate Trends at Gardentree Hotels

The chart above shows averages of prices for both group/meeting prices and the best individual traveler rates our rate checker could find at the time the group offer was submitted. The most competitive group/meeting discount shown is 37.0% in January 2017 and the highest average individual rate is $103 in the month of April 2016. This chart will show past seasonality and also project future months. If you are flexible with dates, you may want to consider staying at Gardentree Hotels in a month when rates are lower.