About Your Bill

Northern Hospital understands that health insurance and billing can be confusing. That’s why we are here to provide assistance with your billing experience. We are committed to providing an efficient, timely and patient-friendly process. Together, we can ensure that your experience is as easy as possible.

You will receive a monthly statement showing your charges and any payments made to your account. If you havequestions regarding your Northern General Surgery bill, please call 336-719-7183. We will be happy to assist you with any questions you may have.

Hospital-Based Billing Questions and Answers

Northern Hospital of Surry County (NHSC) has converted many of its physician clinics to hospital-based outpatient clinics. If you are covered by Medicaid, Medicare or a Medicare Advantage plan, have a managed care insurance plan, or do not have insurance, your out-of-pocket costs for seeing a physician and receiving services in a hospital-based outpatient clinic may be more, com­pared to the out-of-pocket cost for the same services in a private physician office.

Insurance

As a courtesy to our patients, we will file your current active insurance for services received at one of our offices. Most insurance companies resolve their part of the bill within 60-90 days. If payment is not received in this time frame, we may request your assistance in resolving the bill. You will be responsible for office/specialists co-pays prior to service and services not covered by your insurance.

Insurance Plans

Northern Medical Group contracts with most major health insurance plans, as well as Medicare and Medicaid. The following is a list of the most common insurance plans we participate with. If you do not see your plan, please call your insurance company to see if we participate with your plan.

Anthem

BCBS of NC

Blue Medicare

Cigna

Humana (commercial)

Humana Medicare

Medcost

Medicare

NC & VA Medicaid

Payment

We require our patients to pay any office/specialist co-pays prior to service. Any other balances owed will need to be paid at time of service or a payment arrangement will need to be set up. A down payment may be required for high cost services. You may pay your bill online here.

Uninsured Patients

Northern Medical Group offers all uninsured patients a discount off their total billed charges if paid at time of service or within 30 days of service. We offer a 25% discount on services provided at NMG General Surgery for our uninsured patients.

Any patient that receives Financial Assistance (Charity Care) or turns in retro insurance will no longer be eligible for the self pay discount.

Financial Assistance (Charity Care)

Northern Medical Group is committed to providing outstanding healthcare to all members of our community regardless of their
ability to pay. We understand that unexpected medical expenses can generate a concern for you and your family. That’s why we offer free care to patients who qualify for our Financial Assistance program.

All applicants must complete a Financial Assistance application and provide proof of income. Proof of income can be a copy of a recent pay stub, W2 Form, tax return, Social Security or Disability verification, public assistance, alimony, child support or education assistance. Applicants that have income at or below 200% of the Federal Poverty Guideline will receive 100% discount for services performed by one of our physicians.