B&B Automotive

Fairless Hills, PA

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263 B&B Automotive Consumer Reviews and Complaints

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Reviews 1 - 30

victor of Croydon, PA
Verified Reviewer

Original review: April 2, 2019

My name is Victor **. I purchase a 2011 Honda Odyssey from back then it was called Car Nation in Bristol Pa. And I purchased the extended warranty. I had a problem with my car. When I took it to AVP Automotive they didnt want to do the repairs because the warranty company say that the dealer sold me the wrong warranty. The dealer say they would take care would take care of it which to this day they haven't done anything. They ignore my calls. They take my message. I leave for Scott the manager at B&B Automotive in Fairless Hill Pa and never return my calls.

I paid 1100 dollars to have my car repaired at AVP. They dont want to pay to repair my car or refund my 1900 dollar I paid for the extended warranty. B&B sells junkie car and sell you extended warranty because they know your car is a pieces of junk. You going to need repair. I would never recommend them to anyone at all. Stay away from B&B Automotive in Fairless Hill Pa.

I have a 2006 Buick Lacrosse. Pay 514 a month for this vehicle. From day one this car has been nothing but issues...Just recently learned they are no longer in Burlington. They never notified me or anything.. They wouldn't fix any of the repairs on my vehicle at all. Since 2016 this car has been a headache. Everything has been wrong with this car. I spent over 5000 dollars in repairs and the car still has issues. I thought I was almost done with my payments. No not at all. They say I have a year left. Almost 22000 for a 2006 ridiculous... I have no contact information for this company. Just unprofessional. Never ever again. My first and last time dealing with a buy here pay here. Complete scammers.

I cannot begin to describe the torture I experienced dealing with the company. My car was a Nissan Versa, the very low grade 2011 Nissan Versa that I ended up being charged over $19,000, $547 a month. Needless to say, I struggled with making the payments, of course I did. The $547 a month was an outrageous call.

My car would be turned off, I remember there was a time I was 7 months pregnant when I couldn't come up with a full pay, they turned my car off, I called to have the vehicle engaged, I was told it would be, trusted it was going to be only to step out from work, and sure enough, my car was turned off. I was a 7 month pregnant woman stranded in the dark for hours awaiting a ride home. I can literally write a book referencing my dealings with the company. Three years of real sweat and tears being hang up on and at times literally laughed at in the background by some employees who work there. It was a disaster!!!

My advise, run as fast as you can, do not spend your hard earned dollar with these people. They do not care if you starve to death as long as you pay back the outrageous quotes they give on the old cars they are selling. You will never get ahead with such loans trust me. I could not wait to give this review. I could have done it sooner but I feared the retaliation of leaving me stranded somewhere. I had to wait till I was out of their so called care. Run and thank me later.

Bought a car a year ago in October 2017, and it has been nothing but problems, the warranty do not cover nothing that is of importance. I have put so much money in this car. I am a very dissatisfied customer. I will also be reporting this to the BBB. They just want me to pay another $1400 for a throttle, oil change, cadlic convert and a o2 sensor! I will not recommend no one to go here for a vehicle at all. Then they want me to pay $150 just for the tow and diagnostic which I was told was covered as well (NOT).

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Alvinia of Philadelphia, PA
Verified Reviewer

Original review: Nov. 2, 2018

Bought a car a year ago in October, and it has been nothing but problems. The warranty do not cover nothing that is of importance, I have put so much money in this car. I am a very dissatisfied customer. All they want is more money! I will be reporting them to the BBB.

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Keli of Millville, NJ
Verified Reviewer

Original review: Sept. 6, 2018

If I could give this place negative stars I would. This place is the worst place to buy a car. Yea they offer a great warranty cause you're gonna need it. I bought a 2012 Chevy Cruze from them back in October 2017. The car obviously has an electrical issue. The cars radio the information center on the dash everything electrical would flash off and on driving down the road or if I had drove it long enough the car would shut off while I was driving it or if you stopped the car and shut it off, it wouldn't start back up and the keys would lock in the ignition switch and you couldn't get them out.

This happened to me 6 times within the 7 months that I had the car. Every time it would get towed in they could never find what the problem was. I have the car back and have since hired a lawyer because that car I only had for 7 months and it broke down on me 6 months out of the 7...and I'm sure they are going to try and resell it. The owner promised me that if it broke down on me again in which it did he would buy me out of the loan and he never stood true to his word. They are the worst people to buy a car from and I would never ever refer someone to buy from there.

I bought a car from Dependable Auto also known as B&B auto sales. After three days of driving the car I hear a nose in the rear and checked it out. It's the rear hub bearings are bad and the front struts are bad and can't get it inspected which is due next month. I called them on Saturday and I told the lady that answered the phone what was going on. She made appointment for me for that Wednesday but something came up that I could not keep that appointment so I called them and talked to the owner and he put me on hold to check it out and when he got back on the phone he told me that he could not do anything for me.

I told him that it would be between $1000.00 and $1500.00 to get the work done. He said the only thing he could do was charge me half of that but with paying $9778.00 for the are inspection should be guaranteed and he said, "No we don't do that." I need a good car to take my husband to the doctors. He has COPD and can't walk far at all. When I go on the highway the car shakes badly and I don't want to crash so I go the long way and not go no the highway. So any help I can get would help.

B & B is the absolute worst place in the world to purchase a car. I bought a car ('06 Malibu). The car cut off omw home. However I figured it was due to being low on gas, however there was a coolant light on (low). I put coolant in the car (had to purchase coolant every week @ 15/20 dollars a bottle). This adds up so I had a mechanic check it out, no visible leaks, I take the vehicle to Pep Boys where the warranty company advised. Now they're saying I have to bring the vehicle to the dealership who I'm sure is gonna do patchwork, the car was in the shop since yesterday morning & it hasn't even been picked up to go to the dealer yet!!! I've been getting the runaround for hours & nobody has even been in touch with me!!! Shady dealership!!! Never should've went there. Desperation makes people do the dumbest things!!! I'll be contacting the news when the car breaks down on the road.

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9 people found this review helpful

Sheila of Willingboro, NJ
Verified Reviewer
Verified Buyer

Original review: Oct. 11, 2017

Nine months ago I purchased a 2009 HHR from B&B Auto in Burlington NJ. Three months after the purchase the car started to experience major electrical issues and has from that point until today. This last problem required the main computer controlling the car to have to be replaced and the entire car reprogrammed by a electrical specialist. The car also has three current recalls that the dealer never made me aware of - two of the recalls are electrical. I did my homework and research of their inventory and found a car that was comparable and requested the current car be swapped out because I no longer feel safe driving it because it has left me stranded.

The two electrical recalls warn of no starts and cutoffs while the car is in motion. The dealership told me I would have to give them $5000 to get into a new car. Mind you I have currently paid over $5000 into the current car. I put this information on their website and found out I am not the only one that the dealership is doing this to - other are now posting about the same type situation. It is unfair and unethical to keep me in a car that I don't feel safe driving. I feel as if this car is a flood car and that is why I am having the electrical issues. They don't really know they are making it up as they are going along and stringing people along. I have been a customer in good standing with them and I feel as if they are treating me as a uneducated beggar.

They rushed me through the process. Has high miles and the payment is high. The sales rep just wanted to leave so he could go to a party. Since I got the car it has been problems non-stop. From the starter, the brakes and now the alternator. If it wasn't for AVP Service Center I'd say ** my credit and give the car back.

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3 people found this review helpful

Factual basis uncertain

Ashakeya of Willow Grove , PA

Original review: April 4, 2016

This is the worst place ever!!! I had my car almost a year and I have to say they prey on desperate people like myself and I know many others who really need a reliable car. First day I came I purchased a 04 Lasabe which was priced 14,000 with about 106k miles. Something told me to walk away but didn't. And at that I traded my 2006 Acura and only was worth 1,000 per them. When walking out with the car and riding for a few hours, a heard noises in the engine and walking past a car lot with the same exact car but was priced for only 4,000! That's what made me take it back the next day. When taking it back the next day I just really should have said just give me my car back but instead I traded it in for a 08 Kia that was 98k miles for around 13,000 and on top of that it's been in a accident before.

Ever since I purchased this car I kick myself in the ass everyday. The interest rate is killing me. When you have any problems you have to pay $100 to get it checked out. The place to get your oil change is far and you wait for hours to get your car check. One day I went to get my tires rotated and he lied saying he did rotate them. The reason I knew he didn't was I had to get both front tires plugged one day and GUESS WHAT!!! They were still in the same place. SMFH!! B&B AUTOMOTIVE should be ashamed of their selves for selling people these high price piece of ** cars. I don't recommend anyone to this place and further actions will be taken. Because I feel I got over on and now I have more knowledge something will be getting done about this.

Shortly after getting a 2013 Hyundai Sonata from B&B Auto/Car Nation I started experiencing electrical issues following engine failure, I was told as always, "It's the drivers fault." They found every possible excuse to fault me. They finally replaced the engine with a used engine which I'm currently paying for on top of my financial payments each month. After the engine was replaced I drove the car for a week and I'm now having transmission issues. I called AVP Warranty and what did they say? "IT'S THE DRIVERS FAULT!!" They sell overpriced lemons with BS warranties!! I WILL NEVER EVER DO BUSINESS WITH THESE scammers ever again!!!

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32 people found this review helpful

No response received

S. of Philadelphia, PA
Verified Reviewer
Verified Buyer

Original review: March 16, 2016

Hi, I financed a vehicle from these people and not only do they totally rip you off but they give you a warranty for 30 months but for what??? I purchased a 2004 Buick LeSabre. They charged me twice the amount the car was worth. I looked the value of the vehicle up and it's only worth 6000 so the loan I got for the vehicle was for 5800 altogether. I come out owing them almost 12000 for a vehicle I could have bought from the auction myself. So anyways, now don't get me wrong they do try helping the best way possible to get you driving. I give them that but damn I wish I would have walked away. I'm still paying on the vehicle, never missed a payment. Now let's get to the facts: I buy the car in Oct. The second day I drive the car I feel its motor mount needed so I call the warranty place, schedule an appt to get it fixed. They tell me all the motor mounts are fine, so I'm thinking maybe it's me.

So I go about my weeks and not only is the engine pulling very hard, it jerked so hard that whatever hose is connected to the engine that makes your engine light come on was off. My car sounded like I was driving a motorcycle so I record everything that was going on and took the vehicle back to the dealer and he fixed it. That's what I thought... that was in Feb. It's now March and the same mount is broken plus I need 2 new mounts. They tell me I have to pay a 100 deductible for every mount that gets fixed like it's so sad that these car dealers rip you off. I give you a warranty and you still end up paying triple for the car after you're done paying them to fix the problems in the car that we didn't create. Don't be stupid like me.

Just make sure you got a good enough credit score and a damn mechanic onsite at the time of purchase. Another thing the place they send you to is far as hell. You'll be putting more miles on your car taking it back and forth getting it fixed more than you would normally. They overcharge and don't fix anything. They put cheap parts on your vehicle. I was told they put a defective mount on. I don't even want to take my car back to them to get it fixed but if I take it to someone else they said my warranty will be affected. I don't know what to do at this point. It's either stop paying, surrender the car and mess up my credit or keep paying thousands of dollars until I'm paid off and then what.

Bought a car over price $18000.00 and from the first week nothing but problem. And the warranted company does not fix anything this car. I took the car back in sept for oil change, was turn down for that. Then the car with all the problems it have caught fire back in dec of 2015. Had to paid 1,100 dollars for a rental that I was told I would be reimburse which was a lie. I ended up paying for the rental and stuck with mess up car. They told me I can swap the car out but it's going to be a new loan and I'm already 10,000 into my loan. These people are shysters.

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18 people found this review helpful

Factual basis uncertain

Kareem of Philadelphia, PA
Verified Reviewer

Original review: Feb. 5, 2016

I purchased a 2001 Toyota Camry from B&B. I should have did more research and not been so fast to get a car because I need a car really bad to get back and forth to work. The loan they gave me was for 11,000 maybe more for a car that was only worth about 2,000 maybe less. But I kept the car since I needed it to get back and forth to work. The warranty didn't cover much of anything. I had the car for about 18 months made all payments on time and all. I lost my job and could no longer afford the car but my loan agent did make a effort to try to get me the car back but at a ridiculous price I couldn't afford considering I'm unemployed. They told me I could volunteer to surrender the car and it wouldn't affect my credit to later find out that it will count as a repo and I can't lease another car for 7 years. Do not get a car from them. They really overcharged me for a lemon.

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18 people found this review helpful

Factual basis uncertain

Carol of Pennsauken , NJ
Verified Reviewer

Original review: Jan. 13, 2016

I'm on my second car in 2 years. First car, there was something wrong. Took it to the shop, they wouldn't touch. Told B&B, they said nothing was wrong with it. I made a big deal because I knew something was wrong. Came out of pocket 1500 for a suv. Big mistake. Needed to get my stuff out of the other car. They had it on the lift fixing the problem. Funny when they told me nothing was wrong with it. Now I'm in this suv been in and out of the shop for months. It shuts off and shakes still. They say nothing wrong with it. Struggles getting up to speed in. Stuck paying almost 500 a month for a piece of crap.

I've talk to different people there. Getting the runaround. Haven't heard from my sales rep Fran in over a week. The only way out from what they say would destroy my credit. I'm a single mom and full time college student. All I want is a reliable car. Is that too much to ask B&B? I'm one unhappy customer and I've been to the shop AVP and almost everyone of your customers have had the same story. Fix the problem and take care of your customers.

I recently purchase a car from them. They sold me a high price car with high mileage that was not worth it. I looked on Kelley Blue Book to see how much the car was worth and it was not worth nothing but $2,000 and they sold me the car for $20,000. The only reason why did it was because I'm a single mother and at the time I needed the car really really bad. Their AVP warranty company does not really cover anything that goes wrong with your car and when you call them to try to get it fixed they give you a hard time. Also when you call B&B Auto to see what you can do to lower your monthly payments or trade the car when they say there is nothing that they can do. You have to keep on paying on a car or they will repossess it. My car payment is $450 a month for a 2004 Van Melle. Tell me that's not a rip off. Please do not make the same mistake I had made.

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24 people found this review helpful

Factual basis uncertain

TEAIRA of Phila, PA
Verified Reviewer

Original review: Dec. 4, 2015

I purchased a 2006 Kia Sedona with B&B Jan. 10, 2015. The customer service was wonderful until they got you into a car. However three days after I purchased my van I had problems with it. My van has been to their service center over 15 times in an 11 month time period with the same problems. B&B towed my car to their service center on November 18, 2015 with the impression that my car was going to be done on November 23, 2015. They recommended that I rent a car which they only reimburse you 30$ for five days and which I never got my car on that Monday. Not only that they kept giving me the run around on when my car will be fixed, I had to keep calling them for updates on my car. And finally on December 3, 2015 they finally tell me that the work is not repairable, I will have to purchase a whole new car from them.

Now I'm stuck with a remaining balance of $8,800 which they want me to sign into another 15,000 dollar loan so they can pay off the 8,800 dollars, but if I don't purchase another car with them then it's nothing they can do about this especially when it was their fault. I have a paper trail of everything. They sold me a lemon. They try to get over on people that have bad credit cuz we are gullible and in need of a car. They make everything sound good, but it is a rip-off. You pay triple the price for a used car when the kelly blue book value or trade in value is way less. They don't tell you all about the hidden fees that you pay the 30 mile. 30-month warranty is a lie, they only cover certain maintenance work. This is the worst experience - I never missed a car payment and now I have to worry about a repo because they trying to make me pay for something that don't work. They will be hearing from my attorney.

I bought a car 3 months ago. The car broke down on me and keeps cutting off the first week of having the car. They told me it was a ignition coil and spark plugs that needed to be changed and power steering pump blew. Pep boys fixed the power steering issue and the bristol shop said they replaced the ignition coil and plugs the very next week. Well the car still kept cutting off. I took it back to pep boys. They said now I needed a water pump replaced the crank shaft and crank sensor replace along with the timing belt and power steering pump. I had to pay 357.00 for the amount not covered by the warranty.

The very next day my car would not go over 20 miles. I took it right back then I was told I needed ignition coil and spark plugs replaced and I had to pay 276.00 so I called the dealership because this is what their bristol shop told me they had replaced. They told me pep boys was lying but they showed me the parts they pulled out my car and it was nothing they could do for me. I will never recommend them to anyone and I'm thinking about suing for misrepresentation.

I visited B&B Auto with my wife and the car was a piece of trash. They wanted to charge 18,000 dollars for a car that's 14 years old with rust and paint coming off the car. I will advise anyone looking for a car to not purchase there.

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18 people found this review helpful

No response received

Fredrick of Philadelphia, PA
Verified Reviewer
Verified Buyer

Original review: July 3, 2015

We sent our dad there with 1000 dollars and all his credentials. He was turned around and wasn't helped. The sales guy were so lame and disgusting. This place is a joke. We're glad it didn't happen 'cause we would of paid triple for the car.

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10 people found this review helpful

Factual basis uncertain

Schadrac of Montclair , NJ
Verified Reviewer
Verified Buyer

Original review: May 7, 2015

This van I bought here is going back to the shop again today. Needed a new engine and has had the steering column and power steering replaced 7 times in the last 6 months. If I knew I would be renting a car every other week. Why buy from this lot.

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14 people found this review helpful

Gerard of Levittown, PA
Verified Reviewer

Original review: April 2, 2015

The place is amazing. I couldn't find a sitter so we had to take our kids and they were able to watch a movie in the theater while we talked to the salesperson! They had free hot dogs and popcorn too.. I ended up with a low monthy payment for my new minivan.

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3 people found this review helpful

Natasha of Croydon, PA
Verified Reviewer

Original review: March 31, 2015

Other places turned me down but Jose was able to help me get driving with my low credit score in an suv big enough for my husband and kids. Thanks B&B.

Helpful

2 people found this review helpful

James of Philadelphia, PA
Verified Reviewer

Original review: March 30, 2015

I took my car in for a small problem and it was covered by the warranty plus they changed the oil for free! The warranty lasts a lot longer than my old car.

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3 people found this review helpful

Factual basis uncertain

Hakimah of Chester, PA
Verified Reviewer

Original review: March 26, 2015

I bought a car from here back in 2013. And paying 225.00 every 2 weeks and i'm still paying on this 2003 year car for a total of 16,650. I had to since pay for all my own oil changes and repair my own car if something went wrong. I never missed a payment on this car ever!! My pocket was stolen 30 days ago and I called my so-called loan manager to advise I will be missing one payment for 2 weeks and have paid 50.00 extra to make up the one week. B&B loan office has been calling me, texting my mom saying they need my car payment or a decision will be made on my loan. The loan office has been calling my jobs everyday all day. Who does that when I have paid 222 plus an additional $50? They have not seen this car since I bought and just want to say thanks to my car salesman ** who no longer works there did not say I was paying on this car this long.

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12 people found this review helpful

Charlie of Langhorne, PA
Verified Reviewer

Original review: March 20, 2015

I got a car from here a couple years ago and my credit went up 90 points so far. I'm hoping to get a 2016 later this year. Great program.

Helpful

3 people found this review helpful

Jenny of Phila, PA
Verified Reviewer

Original review: March 11, 2015

I got 100s of dollars for referring my friends and family to B and B. They said in a few more they would pay my loan for me!

Helpful

4 people found this review helpful

Amanda of Philadelphia, PA
Verified Reviewer

Original review: March 2, 2015

I was preapproved over the phone even with having horrible credit. I went in with only a couple hundred dollars in hand. I was told I needed at least 295. I walked out with a car the same day. My only complaint was that I wasn't told to bring 1,000 dollars for taxes and title and when I got there they wanted it. Granted they still worked with me but I have 2 weeks to come up with it. I highly recommend B&B Automotive.

Helpful

10 people found this review helpful

jenea of Philadelphia , PA
Verified Reviewer

Original review: Feb. 3, 2015

I went in thinking it wasn't gonna be how they told me in the phone. It wasn't. It was actually 100x better... my experience was beyond amazing.. I love this place I called and told my friends.. plus they really treat you like family.

Feb. 5, 2015
B&B Automotive response

Thank you Jenea for such a beautiful testimonial! We're thrilled we were able to get you driving!

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