Heather Maloney said that when she got her guide dog two weeks ago she expected life to become more manageable, not more complicated.

But after her run-in Tuesday with a Taunton shop owner who refused to let her specially trained dog through the front door, she’s not so sure.

“Is this going to happen to me on a daily basis?” Maloney, 41, asked. “Will it make my life harder?”

Maloney, who is legally blind and suffers from retinitis pigmenstosa, an incurable genetic condition that causes blindness, said that she and her dog were not allowed in and that she was refused service by shop owner Fatima Noorani.

Noorani, who for the past year and a half has owned and operated Eyebrow Threading & Heena Tattoo at 537 County St., said she sympathizes with Maloney’s plight, but that she was being truthful when she said she is extremely fearful of dogs in general.

“Always I’ve been afraid,” Noorani said, explaining that she harbors a memory from when she was a young girl in India, when a relative had to undergo a series of painful rabies shots after being bitten by a dog.

That may be true, but it also flies in the face of state and federal laws protecting the rights of people who rely on trained sight dogs, said Mary Chapell, a dog trainer/instructor for the nonprofit Fidelco Guide Dog Foundation.

Chapell, who has spent the past two weeks in Taunton teaching Maloney how to handle her new dog, said that she’s filed a complaint against Noorani with the New Bedford office of the Massachusetts Commission Against Discrimination.

MCAD Enforcement Chief Joel Berner on Thursday confirmed that Chapell had filed a complaint, which falls under the heading of a “public accommodation case.”

Berner said an investigator will be assigned to the case within the next two weeks, but cautioned that the process of review and final determination often “takes a long time,” anywhere from 12 to 18 months, he said.

Berner said the MCAD reviews more than 4,000 complaints each year.

He said if it’s determined by probable cause that a party is at fault, he or she can be fined or required to attend training sessions.

“But we encourage people to settle it before it gets that far,” he said.

Maloney said she is a single mother with a 10-year-old son and, for the time being, that she depends in part on social security disability payments.

She said she’d occasionally been coming in for Noorani’s traditional Indian eyebrow treatments since June.

Maloney said she and her dog — a small, female German shepherd — on Tuesday initially walked by themselves to Noorani’s salon from Maloney’s Hart Street condominium.

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After that initial encounter, during which Noorani asked her to leave the dog outside, Maloney returned with Chapell. A Taunton police officer subsequently showed up to investigate a request by Chapell.

The officer, according to his report, warned Noorani that she was violating state and federal laws, and could face civil action by denying entry to Maloney and her dog.

Noorani, 40, reiterated to the officer that she’s extremely fearful of canines. She also said she was the only person on the premises qualified to perform her particular service.

Chapell and Maloney said that Noorani and others may not be malevolent and intolerant as much as they are uninformed and ignorant of the law, as it pertains to the rights of blind people and their dogs.

Maloney recounted another recent unpleasant encounter. It at Dunkin’ Donuts at Hart’s Four Corners, not far from where she lives.

There were no complaints from employees that day when she and her dog walked in. But Maloney claims that after she paid for coffee, the female cashier/server advised her to “next time leave the dog outside.”

A message left seeking comment from the owner of the Dunkin’ Donuts was not immediately returned. A message left for the state’s Commission for the Blind was also not returned.

On a positive note, Maloney said, her visits with her dog to Target, Trucchi’s Supermarkets and Starbucks Coffee have proven to be “a wonderful experience.”

“They have trained employees,” she said. “I’ll definitely be shopping there more often.”

Chapell acknowledges that the general public in smaller cities such as Taunton is probably unfamiliar with rules and laws regulating the rights of sight-impaired people and their guide dogs.

Maloney said she’s noticed when she rides her GATRA bus that some riders seem fearful of her dog.

But Chapell emphasizes that guide dogs, although attentive and dedicated to the well being of their masters, “are not protective.”

“If we find that a dog is (physically) protective it will be removed,” she said.

Such gentleness, however, can be hazardous to the guide. Maloney said hers was nearly bitten on the grounds of her condo complex by a barking, charging dog that had gotten away from its owner.

As a result, she said, her dog since then has been somewhat skittish.

Maloney said she applied for her dog in June 2009 through the Connecticut-based Fidelco foundation — which provides dogs and training at no cost — when she realized her peripheral and night vision capabilities were degenerating.

“I was ambivalent and nervous; I’d never had a dog before,” she said. “But I like my independence, and it was limiting my life.”

Maloney also said she’d begun to feel unsafe walking alone, and that she would sometimes be propositioned by men driving by.

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Chapell said that a guide dog will comply, if ordered, to lie on the floor so that its master can have his or her hair cut or nails done.

But Noorani said she can’t afford to take any chances, not only out of fear for her own safety, but if something were to happen to the dog.

“Who’s responsible if something happens? My two children are totally (dependent) on me,” said Noorani, a single mother with two teenage daughters, one of whom, she said, suffers extreme epileptic seizures.

The experience at the salon left Maloney feeling dispirited.

“I felt like I was being shunned by my own community. I felt very alone,” she said.

As for her new guide, Maloney said “there is definitely a bond. I do love that dog.”

Shortly after the police officer had left on Tuesday, Noorani had posted a sign on her door that reads “No pets allowed.”