When you try to activate a VM, you see the “Unmanaged (No Agent)” status in the Deep Security Manager (DSM) console.

Upon checking the System Events, it displays “Activation Requested” and “No Agent Detected” events.

Click image to enlarge.

From the DSM console, you manually sync up with vCenter, but the status does not change. Moreover, there are no logs generated in the Deep Security Virtual Appliance (DSVA) for the VM you are trying to activate.

The issue occurs even though everything works fine in the environment. Also, the VMCI drivers that were installed works properly:

Details

Public

The issue is because of the VM losing connection to the vCenter, thus, both DSM and DSVA cannot communicate with the VM.

To resolve the issue, the vCenter Administrator should remove the VM from the vCenter Inventory, and then add it back to force the VM build connection to the vCenter.

Note: There are times that administrator renames the VM, but the VM’s folder name in the datastore is still the original name when the VM was created. Thus, the administrator should take note of the VM's folder name in the datastore before proceeding.

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Category:

Troubleshoot

Solution Id:

1107523

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