FAQs

Got questions? We have answers.

When it comes to the health of your pet, it is natural to have questions. Take a peek at our FAQs and learn more about us. If you have a question, that is not addressed we encourage you to give us a call. We’re always happy to help.

What are your hours?

We know the residents of our neighbourhood lead busy lives, so we’re open seven days a week from 8:00 a.m. – 10:00 p.m. to help service you better!

You can book an appointment for any service you that your pet may require at your earliest convenience – we do not surcharge for after-hours appointments or emergencies.

Is your hospital wheelchair accessible?

Yes. Please inform us at the time of your appointment so we can assist you in any way possible.

Do I need an appointment?

Yes, we always recommend an appointment to ensure that you see a doctor when you wish to. However, if you have an emergency and your pet requires immediate care, just give us a call on your way to our hospital to ensure we’re ready for you upon your arrival.

Will I have to wait very long?

No, we’re always committed to seeing you and your pet promptly. However, if we have a life-threatening emergency, you may have to wait until that critical patient is stabilized. This depends on the number of doctors on duty and the severity of the emergency.

What if I am late for my appointment?

Please try to contact us to inform us of your situation. Regardless, we will endeavour to see you as soon as possible when you arrive. This depends on how many clients are booked for your doctor. Our staff will inform you of the possible waiting time.

What if I need to cancel my appointment?

Please call us as soon as possible. We will reschedule your appointment for the next most convenient time for you.

May I request a particular doctor?

Yes! We encourage our clients to see the same doctor as often as possible. This provides for consistent health care and lines of communication. Your doctor may be working revolving shifts; if you need to make an appointment, please call with a couple of dates in mind.

May I change doctors?

Of course! Your relationship with your Vet is a very special one, so we will endeavour to find the perfect fit for you and your pet.

What if my pet has to stay in the hospital?

Your pet will be monitored by our team of doctors, technicians and veterinary assistants to ensure maximum comfort and care. Your pet will receive a thorough medical evaluation twice daily, and you will receive a progress report from your doctor or the doctor on duty after 11 a.m. every day. If the doctor is with another client or in surgery when you call, one of our Registered Veterinary Technicians will discuss your pet’s progress with you and will take a message as to when and where your doctor may contact you.

Will I have to leave a deposit?

Yes. You are required to leave a deposit equal to the estimated fee for the first 24-hours of medical care and hospitalization. You will then be required to maintain a deposit of 50% of the balance of your account up to discharge. Your veterinarian will keep you fully apprised of your account balance on a daily basis and will contact you for authorization for any additional procedures and expense.

What form of payments do you accept?

We accept cash, Interac, Visa, MasterCard, and AMEX. We also offer Medicare and Care Credit, which are third party financing companies. Please ask our staff for more details.

May I visit my pet?

Yes! We encourage visitation once your pet is stabilized or has recovered from surgery. Our visiting hours are between 11 a.m. and 6 p.m. All visitations must be prearranged with your veterinarian, and should last no longer than 20 minutes.

What do I do when my pet is ready to go home?

Please make an appointment with your veterinarian as a full discussion of your pet’s case and proper instruction for your pet’s home care must take place. Your doctor may do a telephone discharge if your pet’s case is straightforward. Please ask the doctor for your final account balance when making this appointment in case any questions arise concerning charges (this will expedite the check-out process).

I am new in town. May I tour your facilities?

Of course! Just call ahead and book a time for a tour. We’ll be happy to show you around and answer any questions you may have!

I am going away. Do you provide boarding facilities?

Yes. We would be happy to look after your pet while you are away. Please call ahead to book your pet’s “bed and breakfast.”

Boarding your cat? Come and tour our fantastic new Cat Hotel. It’s the purr-fect home away from home for your purr-fect pet!

Please be reminded that your pet’s vaccines must be current before boarding.

Do you provide grooming services?

No, we do not offer grooming services, but we can send you a referral for that.

What does it mean to be an AAHA practice?

What does it mean to be an Accredited Member of the American Animal Hospital Association (AAHA)? The AAHA establishes exacting standards for veterinary practices and fosters professionalism and excellence in all phases of hospital operations. We voluntarily meet these high standards so we can provide you with superior service each and every time you visit.

Have any more questions? We’re here for anything you need and will get back to you immediately. If this is an emergency, please call us immediately!