FAQ

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Product Details

Are your diamonds ethically sourced and eco-friendly?

Yes. To ensure our diamonds are 100% ethical and eco-friendly, we go beyond industry standards and only use fully-traceable diamonds, which are diamonds whose entire history is known, from where they were mined to where they were cut and everywhere in-between.

In addition to being fully-traceable, all of our diamonds are JewelTree-Certified, which guarantees our diamonds come from mines and cutting facilities that uphold the highest ethical and eco standards. Currently, less than 0.01% of diamonds on the market meet those standards.

The majority of diamonds sold as “ethical” rely on the Kimberley Process, a certification system established in 2003 by the United Nations. Unfortunately, all the Kimberley Process promises to do is “stem the flow of conflict diamonds: rough diamonds used by rebel movements to finance wars against legitimate governments.”

The Kimberley Process does not protect against the majority of human rights violations present in the diamond industry. Torture, rape, murder and worker exploitation — such as forced labor, child labor and unsafe working environments — can happen under the Kimberley Process, and many — The Guardian, TIME magazine, The BBC, Global Witness and World Policy Institute — even question its ability to do the one thing it promises: to stop the sale of conflict diamonds.

In addition to not being truly ethical, the Kimberley Process does not ensure its certified diamonds are sustainably mined. Tremendous environmental harm — such as deforestation, water contamination and erosion — can be caused by the mining of diamonds certified by the Kimberley Process.

That’s why we go beyond the Kimberley Process. All of our diamonds are JewelTree Certified, which guarantees our diamonds are not only conflict-free, but also come from mining and cutting facilities that protect human rights, provide ethical working environments, stimulate community development, create jobs and pursue environmental responsibility.

Will I know what type of diamonds were used to make my piece?

Yes. Every step of their journey to you — where they’re mined, cut and set — is detailed for you.

What quality of diamonds are used in your pieces?

We only use the finest, eye-perfect diamonds, which are diamonds that appear completely flawless to the naked eye. All of our diamonds have a cut of Very Good or higher, a color of H or higher and a clarity of VS or higher. If you would like a specific range of quality for your piece, please contact us at 207-370-5095.

What type of metal do you use?

All of our pieces are made out of solid 18K gold offered in three colors — yellow, rose and white.

Jewelry made out of solid gold will last forever. Whereas, gold plated and filled jewelry — which is manufactured by adding a layer of gold over a base metal — has a relatively short lifespan. Over time — in some cases as short as a year — the layer of gold will wear off exposing the base metal below. That’s why all of our jewelry is handcrafted out of solid gold, to ensure your piece is truly timeless.

Is your metal ethically sourced and eco-friendly?

Yes. To ensure our gold is 100% ethical and eco-friendly, we exclusively use 100% recycled gold collected and refined in California. One of the greatest beauties of gold is it can be recycled again and again without ever degrading its quality, making recycled gold naturally sustainable.

Is your packaging ethical and eco-friendly?

Yes. We do everything in our power to source the most ethical and eco-friendly packaging.

The crowning glory of our packaging, the ribbon, is hand-loomed by artisans in a small village in India out of 100% organic silk sustainably harvested from the heart of a protected forest. In addition to being both ethical and eco-friendly, this ribbon was chosen in celebration of our namesake, the Mulberry, whose leaves — our emblem — are the sole food of silkworms.

All of the paper in our packaging — which is both Green Seal and Forest Stewardship Council certified — is composed of 100% post consumer recycled paper, processed chlorine-free and manufactured using 100% renewable green electricity.

Our pouches, which safely hold each precious piece of jewelry, are handmade in California using 100% certified-organic, chlorine-free, cotton flannel.

Even our shipping supplies are ethical and eco-friendly. Our shipping envelopes are made in the USA out of 100% recycled paper fibers that are naturally biodegradable. Our shipping labels are made in the USA out of 100% recycled paper processed chlorine-free.

Ordering

Will I be charged tax?

Yes. You will be charged whatever sales tax your state collects.

Does my sales receipt act as an appraisal for insurance purposes?

Yes. Your sales receipt should be sufficient for your insurance provider. Should you need additional documentation, please contact us at 207-370-5095.

Returns

Do you accept returns?

Given each piece is custom made to order, we only offer returns on items that arrive damaged. Your satisfaction is our number one priority. If you have a question about a piece before ordering or receive a damaged item, please contact us at 207-370-5095. We look forward to your call.

What happens if my order arrives damaged?

We do everything in our power to prevent items arriving damaged. Before shipment, we carefully inspect, photograph and package each piece. Unfortunately, packages can sometimes be damaged in shipment. If you receive a damaged item, please contact us at 207-370-5095. We’ll issue a pick-up, pay the return shipping and deliver your replacement as soon as possible.

Shipping

Do you offer Free Shipping?

Yes. We offer free 2-day shipping on all orders to most countries.

How long will it take to receive my order?

All our pieces are custom made to order and require 4-6 weeks to be handmade. All orders are shipped via 2-day shipping.

What if I need my order sooner?

We will do everything in our power to accommodate your needs. Please contact us at 207-370-5095.

Do you offer Expedited Shipping?

Yes. All orders are shipped via 2-day shipping.

What carrier will ship my order?

All orders within the US are shipped via FedEx. All international orders are shipped via DHL.

Do you require a signature upon delivery?

Yes. To ensure your package arrives safely to you, we require all packages to be signed for on delivery.

Is my order insured during shipment?

Yes. We insure each purchase from the time it is in transit until it is delivered to you. After your package has been signed for, the responsibility for your purchase passes to you.

Do you offer gift wrapping?

Yes. Every piece arrives gift wrapped in our signature eco and ethically conscious packaging. Gift messages can be added during checkout or you can use the gift card provided in each order to write your own.

Care

How long will your jewelry last?

If cared for properly, our jewelry will last forever.

How should I clean my gold and diamond jewelry?

Gold and diamonds sparkle best when clean.

There are two ways to clean your jewelry at home. The easiest and most effective is with an ultrasonic jewelry cleaning machine. Simply place your jewelry, warm water and a cleaning solution in the machine. Then press a button and voila, your pieces will sparkle like new. We keep ours in the bathroom and pop our pieces in every time we take a shower. Slipping on crystal clean, glistening jewels is the ultimate post-shower luxury.

The second method takes a little bit of elbow grease. To clean gold and diamond jewelry, mix one part ammonia with six parts water in a bowl. If cleaning jewelry with other precious stones, use a jewelry cleaning solution. Dip a very soft bristle brush — stiff bristles can scratch gold — in the solution and gently scrub the diamonds and settings. To clean the rest of the gold, use a soft cloth. When finished cleaning, plug the drain of your sink and rinse your jewelry with fresh water. Then pat dry with a lint-free cloth.

Regardless of which cleaning method you use, be sure to completely dry your jewelry before wearing. Take your jewelry at least once a year to be deep cleaned and inspected by a professional to check the security of all settings.

What should I avoid when wearing my gold and diamond jewelry?

Diamonds and gold are incredibly durable materials; however, there are some chemicals that can damage them.

Chlorine can damage and discolor gold, soap can cause a film to form on your jewelry making it appear dull and some of the chemicals in lotions and creams can damage gold.

How should I store my gold and diamond jewelry?

Store your jewelry in a clean, dry place. Gold can be scratched when stored with other pieces — especially those containing diamonds or gemstones. So it’s best to store each piece separately or in a jewelry case with dividers.

Chains should always be stored closed and flat to avoid tangles. Storing necklaces on hooks can put undue stress on the chain.

Help! My jewelry is turning my skin black. What do I do?

If you notice a black smudge on your skin after wearing your jewelry, don’t be alarmed. Pure gold, as well as, the alloys used in 18K gold can react to a number of chemicals. The top two culprits: sweat and cosmetics, such as makeup, lotions or creams. To avoid black smudges in the future, try switching cosmetics or use an absorbent powder if you find yourself sweating.

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207-370-5095

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9AM - 5PM PST

Prefer email? Write us at WeCare@Murvica.com.
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