I was with the company for a little over a year. Over the course of that period, I had 4 different managers, 3 different regional managers, and probably 10+ new coworkers (that should tell you something about how the company treats their employees). If you want work to over 40+ hours a week, but be required by your manager to clock out once you hit your 8 hours in order to avoid overtime (which is against the law) and be belittled and disrespected by the "corporate" office (who contribute little to improving the efficiency and productivity of your office), I would definitely work at this company.

If you come into the company as a Patient Care Coordinator, expect pay from $11-$13 ($13 if you have a degree and good looks), "bonuses" that come in the form of a piece of paper (I have never received any bonuses on my paychecks), lack of opportunity for growth (they rarely promote from within), and constant disrespect from the corporate office.

Sales if the main focus of this position and any doctor, DA, RDA position (convincing patients they need something that they really don't). Patient care comes in second. No matter how well you treat your patients or how well your sales numbers look, the company will never show you appreciation, but instead will constantly call your local office to slander your name.

Run away from this company as soon as possible. Do not sacrifice your happiness, well-being, and pride for a measly paycheck, empty promises, and lack of opportunity.

Advice to ManagementAdvice

Take a step back and identify what mission your company is striving for. If it's one with low moral, employee appreciation and dissatisfied patients, I would say you are doing a great job.

I have been working at Western Dental Services full-time (more than 3 years)

Pros

Decent pay and decent benefits package, many locations available to work in, closed Sundays and 5 paid Holidays a year.

Cons

Very ghetto patient population, quantity over quality attitude, "car sales" aggressive approach to sales of dental treatment plans, poor leadership, flawed business model, out of touch upper management that has no concept of actual day-to-day in office operations, very negative envirnment.

Advice to ManagementAdvice

Lead by example, step down from the Ivory Tower and get your feet wet and your hands dirty, show some employee appreciation, manage through enouragement, motivation, and inspiration not constant degrading, belittling, and undermining. Provide more resources and be more realistic in expectations and demands.