Went to Buffalo Wild Wings tonight--- Shittiest experience I had in a long time. This took place at the Ferndale, Michigan location. All I wanted was to watch the Stanley Cup Hockey Game and have some garlic wings. Below is the letter I wrote them on their web site;

Tonight I walked into this restuarant and for the first time since I have been going there I was asked for I.D. Very rudely I might add. The person asking, a female about 18-20 years old insisted that that was the store policy. The store was not crowded at all-there were lots of empty seats. So I asked where the manager was and coincedently he was walking up to the podium at the door. I said that this lady was asking for my I.D. He reaffirmed that this was the store policy. I walked out without ever being seated.

There are two things VERY WRONG with this policy. First of all I am 60 years old (old enough to be the young lady's grandfather) and don't look like I am under 21 (the legal drinking age in MIchigan) Secondly a little common sense on your part would go a long way toward customer relations. Isn't it good customer relations that drive the food industry?

Not only did I consider this whole scenario as a huge INSULT, I doubt I will return to that location again. I am not one to frequent places with bad service and insulting wait staff.

Keep in mind that yelp.com is a very powerful tool for the general public and I am frequently on the web site. Personally I couldn't reccomend Buffalo Wild Wings to anyone, knowing that walking thru your door will get you insulted. Again it's that common sense thing that is bothersome.

Not sure about Michigan but in New Mexico a person must be at least 21 years old and have valid identification to be served alcohol. The requirement for anyone to have valid identification often puts businesses in a bad position.

I think you over reacted. I take it as a compliment and laugh when I get carded. You are a big boy though and are certainly allowed to make your own rational and irrational decisions. I just think you shouldn't stress yourself so much on such trivial things. It ain't good for the BP. What do you do when it's really something to get upset over?

Chuck-
Ask around, I wonder if they recently got pinched for selling to a minor by not asking for proper ID? If so, their knee-jerk reaction is a zero-tolerance policy on customer ID. I used to card them if I thought they might be under 30 yrs old when I was a bartender more than 25 years ago. Only the men were offended when I asked for their ID if they were pushing 30.

Sounds like a compliment to me, rather than an insult but I'd rather see the glass half full instead of half empty.

Even if one doesn't like one BWW establishment, it seems a bit excessive to indict them all in any case. There are probably hundreds of them if not thousands so undoubtedly some are better than others.

I was at the concession stand in Wrigley Field where a guy who was probably 90 and looked it was made to produce an ID to buy a beer.

Stupidity at it's finest. Starting a few years ago, everyone here in Indiana has to show an ID to buy beer/liquor when carrying out. Suddenly a place that I had been buying beer started to make me show an ID. The guy behind the counter - apoligized, but said it is now the law. I'm 57! Now I can go down to my local Buffalo Wild Wings and drink beer at the bar and not get carded, but if I want a 6 pack from the grocery/liquor store I have to show id. WTF is the difference????? Only government can be so stupid.

Chuckie, I don't blame you for not wanting to go back, but then again those "Spicy Garlic", "Sweet Bar b que", "Teriyaki" wings are hard to resist.

Getting carded wasn't the point. The point was the rudness and the lame excuse that it's store policy. If they got pinched for selling to a minor, they should train the help better. If they would have said something like ---we've been having problems so we card everyone, I would have accepted that. But to say it's store policy when I was there about 3 weeks ago and didn't get this treatment, that is an insult to everyone. Like I said, I couldn't pass for 21 if a makeup artist fixed me.