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If you would like to disable the touchpad and do not want it enabled on the next startup, follow the steps below: Power on your computer and repeatedly press F2 to enter the BIOS. Use the left/right arrow keys on the keyboard to select Boot in the BIOS menu. Use the up/down arrow keys to
[Troubleshooting Guide]

Windows 8 If you have created a group of similar apps and would like to create a Group name, follow the steps below: Click on the minus icon on the lower right corner of the screen. Your entire Start Screen will be displayed in the Zoomed Out window. Right click on your group and select
[FAQs]

Not all of the available apps are immediately available on the Start Screen. To locate apps from the All Apps screen and pin them to the Start Screen, follow the steps below: Right click on any empty space in the Start Screen to open the All Apps menu. Click on All Apps. All Apps displays
[FAQs]

How Do I Activate My Copy Of Windows 7 Genuine Windows is a copy of Windows that's licensed and published by Microsoft. With a genuine copy of Windows, you're eligible to receive the latest updates from Microsoft. Genuine Windows is published by Microsoft, properly licensed, and supported by
[FAQs]

How To Upgrade The Memory If you are looking for a part, please visit www.samsungparts.com. Warning: Shut down the computer completely before attempting to replace the memory. Do not replace the memory while the computer is in Sleep mode. Disconnect the power and remove the battery before
[FAQs]

How to Use Samsung Recovery Solution 5 Samsung Recovery Solution 5 is a software tool that helps you backup and restore information on your Windows 7 PC. Note: If you are using a TabletPC, a USB Keyboard is needed to boot directly into Samsung Recovery Solutions. With Samsung Recovery
[FAQs]

How to Use Samsung Recovery (Windows 8/8.1) Samsung Recovery 5.6, or simply Recovery, is the recovery software that comes natively in your Samsung PC. If you have updated your PC to Windows 8/8.1, click on How to Use Samsung Recovery Solution 5 in the Related Content section to the right.
[FAQs]

SW Update allows you to download and install the newest drivers, software and updates for your Windows 8 PC. If you do not have SW Update installed on your computer, click here to install it. You can open SW Update by clicking on the app on the Start Screen or the icon on the desktop. If you
[FAQs]

Warning: Do not rename the backup folder created by Samsung Recovery Solution or change the directory structure in the backup. If the name or structure has changed SRS will not see your recovery point when you attempt to perform a restore. To create a backup in Recovery, follow the steps below:
[FAQs]

Important: In order to perform a Copy, the Hard Drive or SSD you are copying to must have, at minimum, the same amount of free space as the amount of data you are copying. Ex. If you are copying 60GB of data, the second Hard Drive or SSD must have 60GB of free space. To Copy to a new Hard Drive
[FAQs]

How To Perform A Recovery Using Recovery Important: The below recovery software is only installed on Windows 8 and 8.1 pre-installed models. If you have updated your PC to Windows 8/8.1, click on How to Use Samsung Recovery Solution 5 in the Related Content section to the right. Warning:
[FAQs]

Where can I Find Parts for my Samsung PC? If you are looking to purchase parts or accessories for your Samsung Laptop, Tablet PC, or All-in-One; click here to go to the Samsung Authorized Dealer of Samsung parts and accessories.
[FAQs]

SW Update is Not Working Properly SW Update is the Samsung utility that maintains and updates your PC's drivers. If you are having problems downloading or installing drivers or opening SW Update, you must uninstall then reinstall the software. Click here to download SW Update. Uninstalling
[FAQs]

What Is SW Update? SW Update is a Samsung software that allows you to install the latest software, drivers, and updates for your computer. With SW Update you can automatically search for and download the newest BIOS updates, drivers, and software for your Samsung computer over the internet
[FAQs]

How To Set Up A Better Gaming Experience (Windows 8) To get the most out of your gaming experience, here are some simple tips to ensure the best performance: Make Sure Your Laptop Meets The Minimum Requirements Of The Game Your game will list the minimum specs your PC must meet in order to be
[FAQs]

No title Before You Begin: This guide explains how to connect your PC to a wireless network. Note: If you have already followed the directions in this article and you are experiencing problems connecting to a wireless network, please visit our Troubleshooting guides. Before connecting your
[FAQs]

When charging and discharging the battery repeatedly over a short time, the battery usage time may be reduced. To restore the actual battery charge and the remaining charge display you will need to discharge the battery completely using the Smart Battery Calibration function, and then charge it
[FAQs]

Where Do I Obtain A Product Activation Key For Microsoft Office? The Microsoft Office Trial preinstalled on Samsung computers requires an activation key obtained online from Microsoft. If an activation key is not entered, the program will still function, but only for 25 uses. After 25 uses an
[FAQs]

How To Update Your BIOS For Windows 8 Your computer's BIOS (Basic Input/Output System) is the first software your PC loads. It sets the stage for your operating system by finding all your PC's various hardware components and letting the operating system know it can use them. Samsung
[FAQs]

What's New in Support with Samsung PCs You can also visit the Samsung News Website for updates on Samsung product releases. Samsung also provides video How To guides which can be viewed here. Settings 2.5 Settings 2.5 has added a number of new functions. On Screen Display -
[FAQs]

Can I Upgrade The Hard Disk Drive On My Notebook? Most Samsung notebooks use a standard 2.5” SATA hard drive. You can upgrade the hard drive as long as the replacement hard drive meets the specifications of the laptop. Upgrading the hard drive will not void the warranty. However, if your
[FAQs]

Before You Begin This guide explains how to connect your PC to a wireless network. Before connecting your computer to your wireless network, you will need the following information from your router or access point: The SSID (or Network Name) The type of security encryption if any (WEP, WPA,
[FAQs]

Before You Begin This guide explains how to connect your PC to a wired network. Notes: If you have already followed the directions in this article and you are experiencing problems connecting to a network, please visit our Troubleshooting guides. If you are setting up your router or access
[FAQs]

How do I Enable Secure Boot? Secure boot is a Windows 8 feature that prevents the loading of malicious software applications, drivers, and OS loaders, that do not contain an authorized digital signature, during the booting process. To enable Secure boot, follow the steps below. Make sure your
[FAQs]

How To Downgrade To Windows 7 On Your Windows 8 PC Before you can downgrade to Windows 7, you will need the following: A Windows 7 installation disc. Make sure you insert the disc before following the steps below. Backup your data to an external source. All data will be removed in the
[FAQs]

About Us

To be eligible for this offer, you must purchase a qualifying new Samsung product (or products) from a participating Samsung retailer. Offer valid on eligible products purchased between 11/1/14 and 3/31/15 during the promotion dates and requests must be postmarked by 6/29/15. Promotion closes on 3/31/15. Purchases from online auctions are not eligible. Samsung designs promotions for specific products and does not allow product substitutions, deletions or additions regardless of information you learn from other sources. Limit one Rebate per receipt, customer, person, family, household or address. This offer cannot be combined with any other Samsung offer unless specifically stated in writing. This offer is not available to distributors, dealers, resellers, retailers or retailers of these products. This offer is available to all customers with mailing addresses in the US and Puerto Rico. Purchases made in other countries or for delivery to other countries are not eligible. Samsung is not responsible for lost, late, damaged, illegible, inaccurate, misdirected or postage-due submissions, requests or checks. Your rights cannot be assigned or transferred, and this offer is void where taxed, restricted or prohibited by law. Excessive submissions constitute fraud and may result in federal prosecution under the US Mail Fraud Statutes (Title 18, USC 1341 and 1342). Keep copies of all materials submitted: originals become property of Samsung and will not be returned. For those who qualify, Rebate will be mailed in 8-10 weeks from date of submission. Failure to comply with the rules of this promotion will make your submission invalid and could delay or prevent the mailing of your Rebate. Eligible models include RF34H9960S4, RF34H9950S4, NE58H9950WS, NE58H9970WS, NX58H9950WS, DW80H9970US. Samsung reserves the right to cancel this offer at any time or change the terms and conditions without notice.