General Manager

SUMMARY: Support airlines by overseeing aircraft ground-handling services station operations including but not limited to wide- and narrow-body ramp, baggage and cabin cleaning services, GSE maintenance, primary customer service and liaison, and identification of new business opportunities. Will oversee managers and support staff.

ESSENTIAL DUTIES AND RESPONSIBILITIES - include the following. Other duties may be assigned.• Understand contract requirements and customer expectations.• Determine and maintain the necessary and appropriate amount of personnel and equipment necessary to fulfill these requirements.• While understanding the work requirements, plan and organize the most efficient use of resources to meet these requirements through development and analysis of employee and equipment work schedules.• Direct people and maintain equipment to efficiently complete the tasks within established company standards. This is achieved through disciplined following of work schedules in line with established company standards.• Know company policies and interpret manuals in order to relate the interpretations to subordinates.• Thorough understanding and evaluation of IROP situations.• Monitor and/or conduct required training of personnel. • Provide employee counseling and discipline as needed.• Be responsible for the security of company funds, supplies, and equipment.• Be responsible for insuring compliance with established company safety policies and procedures.• Maintain working relationship with customers and provide prompt response to service requests.

• Actively search for and report to Regional Vice-President future business opportunities.

MINIMUM REQUIREMENTS:• Must be at least 18 years of age.• Must possess at least a High School Diploma, GED, or equivalent.• Five years' progressive management experience including customer service, ground handling of commercial aircraft, or wide- and narrow-body aircraft.

• Must possess a valid driver’s license and Motor Vehicle Report/ MVR.• Must pass a drug test/ background check and be able to obtain airport security clearance.

PHYSICAL REQUIREMENTS:• Must be able to lift up to 70 pounds in confined spaces. • Must be able to stand, lift, bend, push and pull for extended periods of time. • Must be willing to work outside in all types of weather and elevated noise levels within the airport environment.

BACKGROUND QUALIFICATIONS:• Knowledge of applicable FAA regulations, including standard security program and OSHA regulations or Bachelor's Degree in business.

• Familiar with GSE maintenance procedures. • Must be flexible to work various shifts, weekends, or irregular shifts.

LOCATION/SPECIFIC WORKING HOURS:• Specific shifts to be determined• Must be able to work extended hours on short notice during non-routine operations.• Some travel required

SUMMARY: Support airlines by overseeing aircraft ground-handling services station operations including but not limited to wide- and narrow-body ramp, baggage and cabin cleaning services, GSE maintenance, primary customer service and liaison, and identification of new business opportunities. Will oversee managers and support staff.

ESSENTIAL DUTIES AND RESPONSIBILITIES - include the following. Other duties may be assigned.• Understand contract requirements and customer expectations.• Determine and maintain the necessary and appropriate amount of personnel and equipment necessary to fulfill these requirements.• While understanding the work requirements, plan and organize the most efficient use of resources to meet these requirements through development and analysis of employee and equipment work schedules.• Direct people and maintain equipment to efficiently complete the tasks within established company standards. This is achieved through disciplined following of work schedules in line with established company standards.• Know company policies and interpret manuals in order to relate the interpretations to subordinates.• Thorough understanding and evaluation of IROP situations.• Monitor and/or conduct required training of personnel. • Provide employee counseling and discipline as needed.• Be responsible for the security of company funds, supplies, and equipment.• Be responsible for insuring compliance with established company safety policies and procedures.• Maintain working relationship with customers and provide prompt response to service requests.

• Actively search for and report to Regional Vice-President future business opportunities.

MINIMUM REQUIREMENTS:• Must be at least 18 years of age.• Must possess at least a High School Diploma, GED, or equivalent.• Five years' progressive management experience including customer service, ground handling of commercial aircraft, or wide- and narrow-body aircraft.

• Must possess a valid driver’s license and Motor Vehicle Report/ MVR.• Must pass a drug test/ background check and be able to obtain airport security clearance.

PHYSICAL REQUIREMENTS:• Must be able to lift up to 70 pounds in confined spaces. • Must be able to stand, lift, bend, push and pull for extended periods of time. • Must be willing to work outside in all types of weather and elevated noise levels within the airport environment.

BACKGROUND QUALIFICATIONS:• Knowledge of applicable FAA regulations, including standard security program and OSHA regulations or Bachelor's Degree in business.

• Familiar with GSE maintenance procedures. • Must be flexible to work various shifts, weekends, or irregular shifts.

LOCATION/SPECIFIC WORKING HOURS:• Specific shifts to be determined• Must be able to work extended hours on short notice during non-routine operations.• Some travel required