Internal Customer Service Survey - 3948 Downloads

In many organizations, employees in certain departments serve those in others. As such, it is important for the management team to know how well these employees interact with one another. An internal customer service survey, which is provided to the employees who are ultimately responsible for providing products and services to a company's customers, is often used to determine the effectiveness of these interactions.
An internal customer service survey will contain questions that seek specific answers as to how certain departments interact. It can also include questions that would help the management team streamline processes in order for operations to flow more smoothly. Surveys can be given anonymously so that workers will not be intimidated about providing truthful answers to the questions being asked.
This internal customer service survey sample is asking for feedback as to how well the parts department of this dealership responds to requests for the parts needed to repair customers’ vehicles.