Job Openings at Tizeti Network Limited

Tizeti is a growing NCC licensed Internet Service Provider operating in
Lekki, Lagos and expanding coverage to Lagos and Ibadan. We offer
commercial and residential Internet to estates, hotels and multi-tenant
buildings.

ACCOUNTANT / ANALYST

JOB DESCRIPTIONPost sales transactionsBank and online reconciliationsMonthly closings and preparation of monthly financial statementsReconcile and maintain balance sheet accountsPrepare analysis of accounts as requestedAssist with end of year closingsAdminister accounts receivable and accounts payablePrepare tax computations and returnsAssist in preparing budgets and forecastsAssist with payroll administrationMonitor and resolve bank issues including fee anomalies and check differencesAccount/bank reconciliationsReview and process expense reportsAssist with implementing and maintaining internal financial controls and procedures.

CUSTOMER CARE EXECUTIVE

JOB DESCRIPTIONProviding exceptional customer service to our customersBrand building; informing customers of the positive impact of organization’s activityShowing empathy towards customer’s issues.Providing up to date, accurate and appropriate information to customers.Inputs and update subscriber information as required.Log on service request for action.Providing customer feedback to management for improvementOptimum utilization of Customer Relationship Management systems/tools.Achieving set target.Up selling and Cross selling internet packagesResolves
product or service problems by clarifying the customer’s complaint;
determining the cause of the problem; selecting and explaining the best
solution to solve the problem; expediting correction or adjustment;
following up to ensure resolution.Maintains customer records by updating account information.Opens customer accounts by recording account information.Attracts potential customers by answering product and service questionsSetting up new users’ accounts and profiles and dealing with password issues;

SALES REPRESENTATIVES

JOB DESCRIPTIONEstablish
new accounts by organizing and planning daily work schedule to build on
existing or potential sales outlets Study the type of sales outlet and
adjust content of sales presentationsStudy potential volume of dealers and focus on sales effortsMake
and submit orders by referring to product literature and price lists
Gather current marketplace information on newly introduced products,
delivery schedules, pricing, and merchandising techniques in order to
monitor competition Investigate problemsPrepare reports; develop solutions, and make recommendations to management in order to resolve customer complaintsAttend educational workshops; review publications, and be involved in professional societiesProvide historical records by keeping records on customer inquiries and salesContribute to team efforts in accomplishing organizational goals.

NETWORK OPERATING CENTER ENGINEER

JOB DESCRIPTIONManage and maintain Monitoring Systems (these report on the status and performance of the network, ISP services and facilities).Fault
handling and escalation (identifying and responding to faults on the
systems and networks, liaising with 3rd party suppliers, handling
escalation through to resolution).Provisioning (IP assignment, core
network configuration, DNS setup, monitoring and graphing for
colocation, leased lines, customer backup and other customer network
services).Server build and installs, application upgrades, network
equipment build and installation. Maintaining hardware serial audits,
writing custom monitoring plugins and configuring bespoke graphing.Facilities
maintenance (monitoring and management of air-conditioning, UPS,
generators, power usage, running health and safety and housekeeping
checks at POPs).Facilities provisioning (installing racks, setting
up power, installing Ethernet, fibre and console cabling, remote power
and KVM).Maintenance of technical documentation (for NOC) of processes and procedures used throughout normal operations.Development
of knowledge and skills in network and system administration,
particularly with regard to architecture and platforms.Participate in a 24×7 call-out rota.