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Skills

Work history

Currently

Senior Sales & Service Assistant

Fortnum and MASON

Feb 2014

• Assessing and advising customers on the best product choices for their needs
• Dealing with returns and complaints
• Generating Excel based stock management lists
• Working to a strict set of procedures to maintain the high standards of the company

2014

Receptionist & Admin Assistant

Avenue Restaurant

Nov 2012 - Jan 2014

• Operating as first point of contact for all customers; liaising with bar, restaurant and kitchen
• Logging and recording confidential customer data
• Dealing with emails, answering and forwarding phone calls
• Scanning, photocopying, faxing and printing