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I thought about a report via the system,
but as a coder of a third party plugin,
this is not as easy, I posted here, because as I always
I suspected also a specifity on my side (even if it is similar to laymon2)
because of context etc, so as far I know in these cases
there's always a need for discussing with a developer,

You know my email is blacklisted at NT, as I said to you Mr Baker,
what your IT sent as advice is not practical without administrator here,
changing some parameters may help, but this should
be tested by someone.

Denis.

HI, Denis!

Just to clarify, Orange.fr is blacklisted by Barracuda, which is one of the security vetting services that our IT rely on for the newtek.com domain security, so the orange.fr is affected for any domain using that service, not just us.

Regarding the programming problem - check your registration account for your license key so you can run in full mode instead of Trial. Then please test making a bug report on this topic with the feedback agent (that does not go through the NewTek domain), so we can get a developer on the case for you. If it does not successfully go through, we'll see why not, and get LightWave IT on the issue.

Edit: And we think we found a workaround for the security blacklist. I've sent an email, if your reply bounces let me know here, and we'll have IT keep on it to work it out.

Also: do you get bounces if you try to email lightwave3d.com addresses?

Last edited by Chuck; 02-01-2019 at 10:37 AM.

Chuck Baker
Senior Manager of Communications
NewTek, Inc.NewTek.comLightWave3D.comNewTek USA FacebookTwitterLinkedInSoftware Developer's Dilemma: The better the new feature, the more feature requests it will generate. - C. Baker
Please note that any statements regarding future product development are forward looking and subject to change without notice.

I pay for mine,
orange is the historical and one of major FAI here,
and efficient for all my messages since 20 years,
who is complicating things?

Denis.

Evidently someone has been abusing orange.fr, since a major SPAM service used by organizations all over the world currently rates that domain as "Poor". In similar fashion, if NewTek's outgoing emails are reported as problematic, emails from newtek.com are affected. When that happens, we take steps to resolve any real issue and report this to the service, who in turn lifts the cautionary rating.

It's a nuisance when many are harmed by the actions of as few as one malefactor. It's not unusual, though; airport security checks interfere with my travel experience, and there are countless other examples. At least the email problem is more easily resolved, in this case by your service provider taking the proper steps. (Of course NewTek can make an exception, but all that accomplishes is let you email NewTek. Your email to any other contacts relying on the same service for spam or malware protection would still be hindered. The right way to fix this issue is to address it at the root level.)

Just to clarify, Orange.fr is blacklisted by Barracuda, which is one of the security vetting services that our IT rely on for the newtek.com domain security, so the orange.fr is affected for any domain using that service, not just us.

I don't know what IT did exactly, but after some investigation into what they might be able to do, they did something they referred to as a "private exception" and we can now receive emails from Denis. Many thanks to IT and to Steve Bowie for working with them on this.

Chuck Baker
Senior Manager of Communications
NewTek, Inc.NewTek.comLightWave3D.comNewTek USA FacebookTwitterLinkedInSoftware Developer's Dilemma: The better the new feature, the more feature requests it will generate. - C. Baker
Please note that any statements regarding future product development are forward looking and subject to change without notice.