Is it possible to set email notification for a group of admins and not all admins? At the moment, when we have an alert from VMware or from other apps, an email ticket is opened in SW and all users in Admin role, which include users not in IT, receive a notification. Same applies when we have clients send email to our support address which automatically opens an unassigned ticket. What I would like is to set a rule that will send notification to certain users if its an IT alert and other users when its non-IT ticket. Is this possible? Let me know if you need more info. Thanks.

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Right now, it's sort of an "all-or-nothing" thing when it comes to alerts; you can't pick and choose alerts admins receive. I believe there's a feature request on this, though, along with a request for more granular user rights in general.

EDIT: Realize my wording was wrong. You can turn alerts off for admins, like Jackie mentions below, but you can't pick and choose which alerts are received by which admins. :)