“Do you really think that all 84-year-olds know how to use a DVD, and will they necessarily have a DVD player? Can they have different approach, bearing in mind their age and lack of technology?” she said.

Cllr Sue Nelmes added: “Unfortunately when the double-glazing was fitted there was no ventilation fitted at the same time. A friend of mine had water pooling on her floor for two years. This is a considerable problem.”

Cllr Coates said education would remain central to the council’s approach, of which the DVD is one element. He said: “We’re doing what we can, where we can, when we can, and if people bring these cases to us, we will work with them to mitigate the problems.”

Work to address ventilation problems in Winchester’s social housing will be carried out over the next five to six years.