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Enterprise Service Management

Enterprise Service Management

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The solution that enables companies to organise their business processes in a digital, mobile and dynamic way

Enterprise Service Management is a service available to all companies looking for a simple solution to begin digitising their business processes. Enterprise Service Management is based on the ServiceNow product. It is a Software as a Service model and customised Swisscom services can be added to it. Intelligent and automated workflows between you and your customers or business partners help to cut down service times and enable resources to be used efficiently.

You can intuitively coordinate the processes within your company using the ServiceNow Cloud Portal on a single platform. As a result, the cloud takes over tasks such as security, synchronisation and monitoring. Interfaces can be integrated either on a cloud-to-cloud basis or, in the case of local systems, via web services and APIs.

Yves Bingisser has many years' experience as a process and product advisor. He is currently Head of ServiceNow East and is responsible for the continuous development of the platform for our customers and internal service users.

Increase efficiency and productivity within your company.

Intuitive user interface

Your employees can use real-time analyses to always stay on top of things.

Sensible use of resources

The portal simplifies project planning for your employees.

Motivated employees

You provide your employees with clear processes and smooth workflows.

Furthermore...

you keep your infrastructure

you receive all this from a single solution

you take advantage of maximum security, at all levels

Integrate this product into your existing systems.

From analysis to pilot to project, operation and support - you have a single contact.

Thanks to the Swisscom Cloud infrastructure, transmitting data is simple and secure.

Enterprise Service Management

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Possible applications in your company

Click the interactive graphic to find out how and where ServiceNow can assist you.

Business Apps

ServiceNow allows you to quickly automate business processes across your company. When developing new business applications, you can make use of existing templates, scripts and user-friendly drag-and-drop tools.

Customer Service

ServiceNow connects your customer service to other departments. As a result, problem-solving is expedited, service costs are lower and customer satisfaction increases. That automatically leads to a higher quality of service and products.

Human Resources

ServiceNow helps you to increase HR productivity by cutting down on repetitive tasks and thereby using fewer resources. As the required personnel services are available faster, you also gain an increase in the level of employee satisfaction.

Security

ServiceNow allows you to coordinate interfaces between security and IT in order to identify threats with greater speed and to respond to them more efficiently.

IT Services

ServiceNow gives you the support to gain control of your IT systems. The intuitive ServiceNow Cloud Portal displays each and every business process. Your employees can thereby always stay on top of things.