From leading e-commerce web sites to social media, today’s consumers expect world-class digital capabilities. At the same time, organisations are looking for ways to lower operational costs with the help of digital self-service solutions. This is an area where customer relationships can be built or buried.

Comprehensive self-service features with 24/7 convenience
Expand digital capabilities and reduce the strain on call centers and other resources. Customers can manage their accounts and profiles, view bill activities, sort, filter and download PDF statements and forms on their preferred web and mobile platforms.

They can view billing history, set up one-time or recurring payments and submit bill-adjustment requests.

Real-time scoring and automated decisioning for more effective content
Use our automated scoring and decisioning technology to interject highly personalised and highly actionable content. Every targeted screen prompt, offer, notification, invitation or alert is updated and based on prior interactions gathered from across the disparate divisions of your enterprise.

As customer satisfaction grows, so do your upsell and cross-sell opportunities.

Simplification through integration
Integrate and deploy cost-effective digital self-service with either SaaS or with your existing Siebel CRM.