Franklin Covey is the global consulting and training leader helping individuals and organizations achieve great productivity, effectiveness and success. Our mission statement is “We enable greatness in people and organizations everywhere”. We fulfill this mission by hiring what we call “Achievers with Heart”.

Job Summary

The primary role of the Inside Business Partner is to provide sales support for Client Partners (CP). This position is typically based in the regional offices. The IBP assists CP’s with prospecting, filling events from named account lists, sales tracking, communication with external clients, proposal writing, presentations, and marketing efforts including lead qualification & generation. Additional administrative duties include coordinating travel and calendars. Through training, this individual will acquire expertise on Franklin Covey offerings including tools, work sessions, and training components for our solutions.

Essential Job Functions

Event Process

Manage database

Determine who gets which marketing lists

Coordinates email campaigns

Follow-up emails

Event enrollments w/in named accounts

All event registrations

Follow-up calls to register

Pre-calls for event enrollees

Schedule post-event FTF meeting at time pre-call qualification

Client Partner Follow-Up

Manage Client Partner’s meeting calendar

Track Client Partner meeting follow up items

Record meeting notes and follow-up items on Salesforce.com

Build relationships with clients for follow-up work

May spend one day a week with CP on FTF meetings with clients

RFP support – collector of data/info, project manager

Small, non-major client management

Set and hold some FTF meetings within named acct’s

Facilitators/Auto re-buy

Manage facilitators’ base

Handle all facilitator communication

Coordinate new/replacements certifications, with a specific goal

Manage Facilitator Enhancement Days

Requirements
This position requires a Bachelor’s Degree plus a minimum of 2+ years of sales, administrative, and sales support experience. Work experience must demonstrate organization and customer service/sales skills working with corporate clients in a B2B environment. Organization skills with high attention to detail and proficiency with Microsoft Office and the ability to type a minimum of 50 WPM are required. Experience with Salesforce.com is preferred. Exceptional interpersonal and verbal communication skills and excellent phone skills are required. We are looking for motivated team players with strong work ethic and the ability to work in a fast paced environment. Strongly prefer knowledge of Franklin Covey programs and content.