Due to the holiday weekend our support staff will be running with a skeleton crew, so please be understanding if ticket response times are higher than normal. Members of our admin team will be on-call to handle any urgent system-wide issues.

On behalf of the team here at Libsyn we hope everyone enjoys their Thanksgiving and the subsequent shopping craze that follows!

Over the past few days we’ve received a number of support tickets relating to possible issues with the iTunes Store. At this time we’ve been able to confirm two issues with Apple:

1) Submissions to iTunes are failing usually resulting in an error message.2) Show listings in the iTunes Store are not updating and don’t show new episodes that have been released

Apple is aware of both issues and they have engineers working on both problems. We’ll update this post as we get new information in and when we get confirmation that the issues are fixed.

UPDATE – Nov. 13 – 2PM EST – We can confirm that the issue with show listings in the iTunes Store not updating has been resolved.

UPDATE – Nov. 14 – 5:30PM EST – Apple has confirmed that the issue they were having with new submissions to the iTunes Store failing have been resolved. If you are still having issues submitting your show please e-mail us: support@libsynsupport.com

We’ll be doing some work on our database servers tomorrow (October 18th) morning, we’ve set aside a 1 hour maintenance window from 10AM – 11AM EST to complete the work. During this time the publishing system will be in maintenance mode and ftp uploads will be disabled. All other systems including media downloads, rss feeds and web pages will continue to function as normal. We’ll update this post when the work begins and then again once the work has been completed.

UPDATE October 18th – 10 AM EST – We’ve begun the maintenance window and will update this post when we’ve finished the work.

UPDATE October 18th – 10:50 AM EST – Work is almost done – we’ll need to put the system into maintenance mode now for this last part. This will take publishing and ftp uploads off-line the rest of the system will continue to run normally.

UPDATE October 18th – 11:20 AM EST – The work is completed – we were able to keep the system out of maintenance mode for much of the work. Thanks for your patience.

We’re currently aware of an issue that has caused stats processing to be delayed. No data has been lost we’re experiencing a delay in processing of the log files. We’ll update this post when processing has been restarted.

UPDATE October 8th, 2012 – 1:30 PM EST – Stats processing has been restarted and we expect it to be caught up in about 5 hours.

We’re currently aware of an issue that has caused stats to not be updated since yesterday (September 21st). We expect to have the issue resolved shortly and will update this post once stats processing has resumed.

UPDATE 11:30AM EST – Stats processing has resumed and we expect it to catch up within the next several hours.

We’ll be performing some hardware maintenance and software upgrades on the Libsyn Helpdesk system on August 31st. We’re setting aside a two-hour time window to complete this work – beginning at 10AM and ending at noon (EST). During this window the Libsyn Helpdesk system will be unavailable (both the ticket system and the knowledgebase). Any e-mails sent into the support addresses during this time will get picked up by the ticket system when the work is completed.

There’s one last configuration change we need to make to the network that we missed doing earlier. This should only take about 2 minutes. We’re starting this immediately and will update when it’s completed.

UPDATE 12:00PM EST We’ve completed this last step in the maintenance, thanks for your patience.

We’ve completed the system maintenance scheduled for today, August 14th, and Libsyn service has been restored to full functionality. It took slightly longer than expected to perform the maintenance — we apologize for any inconvenience this might have caused.

We’ll be doing some maintenance to the network where our main pool of servers is located. This work includes bringing online a pair of new, higher capacity switches. This maintenance should only take 10 minutes in total including about 5 minutes of complete downtime. We’ll be disabling uploads during this to avoid any user from having an upload get cut off.

We’re planning to start the maintenance at 9AM tomorrow, August 14th (EST). We’ll update this post when the maintenance starts and will update it again when the work is done.