@Beaver_Muncher Customer service has been instructed to verify, confirm, and refund any x2 experience and/or x2 double drops used during the crash period for chapter 25. You have to send in a ticket but once they determine that the items were used during that time period, they should be returned.

Except for all the times someone complained on forum about CS rejecting their ticket or taking forever, then DSKen showed up and said, "Send me a PM and I'll take care of it", then later that person commenting, "My issue is fixed, thanks DSKen"