Receive a CSRF error in the Developer Portal

Description

When the user attempts to log into the Developer Portal a CSRF error (or some variant of this error such as Forbidden - CSRF token invalid) is displayed on the page.

Cause

Most probably the portal has yet to be activated. Common reasons for this are:

The CNAME was not set in the dashboard. Without a CNAME, the the system won’t react to a new domain name.

There were no active APIs set up under the account which means that the account was not active for a portal either and essentially incapable of proxying traffic

The use of an incorrect signup form I can also cause this issue.

Solution

Users must make sure that they add a CNAME and an active API to the Dashboard. If the form will require TLS, the user will need to set this up for their custom load balancer. To add this to a cloud instance, a copy of the TLS certificate and the private key file will need to be sent to Tyk Support.