Cook meals for your family in the amazing Roichen cookware range. It is an environmentally friendly range, driving its benefits from nature to enable healthier cooking. This non-stick natural stone casserole pot is non-stick, which means lesser oil can be used while cooking! Leaner, more nutritious meals can be prepared in the comfort of your own home.

Traditionally GOOD features

This Roichen Ceramic Premium Casserole is an excellent conductor on heat. It is 5 times better than iron and 14 times better than stainless steel. This product distributes heat uniformly heat so your food will be cooked wholly without missing any raw parts, with less cooking time and less energy required.

Ceramic Coating

Roichen Ceramic Premium Casserole has a natural, mineral-based ceramic coating which replaces traditional coating safely. It is made of silicon dioxide, a substance naturally found in stones and sands. Unlike traditional non-stick coatings, such as the PTFE based non-stick coating, this product features a safe material and it is not harmful to the human body and environment.

Tips for Care & Use

- Before first use and to prolong the lifespan of the non-stick stone coating, firstly pour some cooking oil on the cooking surface then gently wash.

- Wash right after cooking salty food so as not to cause ceramic coating damage.

- Never leave an empty Roichen pot/pan on a hot burner. This will cause the non-stick ceramic coating to weaken and become sticky.

- Never use metal utensils on any non-stick surface. Plastic, rubber or wooden utensils are recommended to prolong the life of the Roichen pot/pan.

- Do NOT cut food while it is in the Roichen pot/pan.

- Allow the Roichen pot/pan to cool down and then clean it thoroughly after each use.

- Do NOT use steel wool or nylon scrubbing pads. For best results, clean with a soft cloth or sponge.

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Product Q&A

Seller Information

Seller Information

Seller

Kitchen Club

Ship-From Address

Petaling Jaya, Selangor

Return/Exchange Address

Petaling Jaya, Selangor

Notice on Return/Exchange

If you receive a defective product, please email us at hello@kitchenclub.biz together with your order number and a picture of the goods attached within 7 days of receiving the product. Our team will then contact you within 5 working days of receiving your email on how we can proceed. Please note that associated shipping cost is not refundable.

Kitchen Club guarantees to replace any returned item found defective in material, construction or workmanship under normal use and following care instructions.

This excludes damage from misuse or abuse. Minor imperfections and slight colour variations are normal. This is because each piece of ceramic cookware is hand crafted so there might be some slight imperfections on the ceramic surface. This will not affect the performance of the product.

Return / Exchange Policy

Cancellation

Request for cancellation if product has not been dispatched after payment completion.

Return

Request for return within 7 calendar days following delivery date.

Check seller’s approval on buyer’s request.

Buyer sends product in question to seller.

Seller receives and checks returned product

Seller approves return and return is completed.

Exchange

Request for exchange within 7 calendar days following receipt of delivery.

Check seller’s approval on buyer’s request.

Buyer sends product in question to seller.

Seller receives and checks returned product

Seller send new product to buyer, and buyer receives it, and exchange is completed.

How to Request for Cancellation/Return/Exchange

You can request for cancellation after completing payment and if product has not been dispatched by then, cancellation request is approved and you can receive refund.
But, in case seller has already dispatched product, cancellation request can be rejected.

You can request for return after obtaining product, you should send the product in question to seller.
After seller checks if returned product is flawed, and approves your request, return is completed and payment is refunded.

You can request for exchange if wrong product is shipped, you should send the product in question to seller.
After seller checks if returned product is flawed, seller approves your request, and re-sends new product.

Criteria for Return/Exchange

You can request for return/exchange within 7 calendar days following delivery date. But return/exchange request cannot be made in following cases:

When request due to change of mind is made after 7 calendar days following delivery date

When product is used, destroyed or damaged

When tag attached to product is removed or package of product is opened and product value is damaged

When sealed package is opened or packaging materials are lost

When too much time has passed and product value has so decreased that its re-sale is not possible

When return/exchange request is made for customized product such as hand-made shoes or accessories

When components of product (including free gift) have been used or lost

When buyer did not follow instructions included in product

As e-voucher products are immediately sent to your e-mail, returns/exchanges are not available. Please take note of this before purchase, and input your e-mail address correctly.

As Mobile Top-up products are directly reloaded on your cell phone number, returns/exchanges are not available. Please take note of this before purchase, and enter your cell phone number correctly.

For any inconvenience regarding Cancellation/Return/Exchange, please contact Customer Service at 03-2720 0000 and we will do our best to help you.

Notice

Please note that, direct transaction with the seller without using 11street payment service can cause problems such as; not receiving the product, receiving different product etc.

For sales products and contents registered by the seller, 11street run by Celcom Planet has no responsibility on any of the registered contents.

11street is an open marketplace operated by Celcom Planet Sdn. Bhd. – a joint venture between two established names Celcom Axiata Bhd. and SK Planet Ltd. Celcom Axiata is Malaysia’s premier and most experienced mobile telecommunications group and SK Planet owns Korea’s best e-commerce site, 11st.co.kr, a reliable and revolutionary e-commerce platform.