How am I affected?

Orders will typically be able to proceed except in rare cases (e.g. significant installation delay, complex works are required).

Pre-orders for NBN™ HFC

Pre-orders will be cancelled and we'll notify you when it's possible to pre-order again once the rollout is un-paused.

NBN™ HFC is available at premises

NBN™ HFC will remain available.

NBN™ HFC not currently available at premises

NBN™ HFC will be unavailable until further notice from NBN Co.

Non-NBN™ HFC services in NBN™ HFC areas

Will NOT be disconnected during the rollout pause, even if you were previously advised of an upcoming disconnection date. Any Cease Sale of these services in NBN™ HFC areas where NBN™ HFC is unavailable will be reversed.

If I can't get NBN™ HFC, what are my options for phone and broadband services?

You'll be able to get non-NBN™ phone and broadband services such as a landline phone, Netphone, ADSL2+ and Naked broadband.

These services will NOT be disconnected during the rollout pause, even if you were previously advised of an upcoming disconnection date. Any Cease Sale of these services in NBN™ HFC areas where NBN™ HFC is unavailable will be reversed.

How long will the rollout pause last for?

NBN Co estimates that the pause will last approximately ~6-9 months from 10 December 2017. During this period, NBN Co will be improving existing connections and the HFC network as a whole, including completing lead-ins, performing advanced network testing, and signal amplification calibration.

If I have an active NBN™ HFC service, will I be able to change plans during the pause?