Privacy

Privacy Statement from Do It Yourself Shutters Ltd.

We fully appreciate and respect our customers’ right to privacy. All information provided to us will be retained by us and not shared with any third party unless your consent has been sought and agreed. We confirm we will never trade, sell, rent, lease or exchange through any other means, any customer information.

Do It Yourself Shutters Ltd processes personal data of customers who order goods through this website. We do not store credit card information nor do we share customers' details with any 3rd parties.

During the course of visiting this website, you may be required to provide contact information such as your telephone number, email address, or postal address. Do It Yourself Shutters will only contact you via these methods if you have ticked the applicable box to agree that we can contact you. By giving this consent you agree that we may, from time to time, contact you. Such contact would be limited to a few occasions per year to notify you of any special promotions we may be running. We encourage all of our customers to register via our website. By registering, you allow us to confirm your eligibility for discounted pricing, when appropriate, as well as your eligibility for other special offers that we may make to our customers from time to time.

You can withdraw this consent at any time, should you wish that we no longer contact you, by contacting us on 0800 074 5678.

Any information that you provide to us in the course of interacting with our sales or technical support departments is held in strict confidence. This includes your contact information (including, but not limited to your email address and phone number), as well as any data that you supply to us in the course of a technical support interaction.

Information about the browser (type, version, screen size, etc.), basic information about the user (IP address, language, time zone) and data containing mouse movements, clicks, scroll events and keystrokes are sent to Mouseflow. No personal data is sent, and no data is ever shared between websites. The script does not use third-party cookies. No data is shared with third parties, except for highly summarised data gathered across all Mouseflow accounts, e.g. usage share of browsers, average screen size, etc. Keystrokes from password fields and fields marked as “sensitive” are never recorded or sent over the network. You can opt out of Mouseflow by clicking here.

Use of cookies by Do It Yourself Shutters Ltd.

Cookies are small text files that are placed on your browser(s) by many websites that you visit. They are widely used in order to make websites work, or improve the way in which websites work, as well as to provide information to the owners of the site. The table below explains which cookies we use and why.

Most web browsers allow a degree of control over most cookies through the individual browser settings. To find out more about cookies, including how to see what cookies have been set on your browser as well as how to manage and delete them, visit www.allaboutcookies.org.

These cookies are used to collect information about how visitors use our site. We use the information to compile reports and to help us improve the site usability and visibility on the web. The cookies collect information in an anonymous form, including the number of visitors to the site, where visitors have come to the site from and the pages they visited.

These cookies are also used to collect information about how visitors use our site. We use the information to compile reports and to help us improve the site usability and visibility on the web. The cookies collect information in an anonymous form, including the number of visitors to the site, where visitors have come to the site from and the pages they visited.

This cookie is set in accordance with the Privacy and Electronic Communications Regulations and lets us know that you accept cookies being set on your computer from our website

Click to read more about Privacy and Electronic Communications Regulations: ICO website

Forms cookie

token

This cookie is a security measure to stop automated robots submitting forms on our website. When you quit your browser this cookie is removed.

Content Management Members cookies

member_hash
member_ac

We use these cookie for visitors who have registered with our site and is used to keep visitors logged into our website.

Content Management General cookie

PHPSESSID

We use these cookie for various purposes to make the website function properly, including using forward and back buttons, editing baskets if available.

Customer reference

member_SessionID

session id for the member – this allows returning users to take up where they left off when buying blinds / shutters

Units of Measurement

defaultunits

This cookie is used in our store to set the choice for units of measurement - either mm or inches

Opting out of Cookies on www.diyshutters.co.uk

If you do NOT wish to accept TRACKING cookies from our website you can disable them by clicking this link.

The General Data Protection Regulation – May 2018

Under the General Data Protection Regulation (GDPR), introduced in May 2018, you have the right to request a copy of the personal information that DIY Shutters holds about you and to have any inaccuracies corrected. We will use reasonable efforts within our legal duty to supply, correct and/or delete personal information we hold on file. If you reside in the UK, please address requests and questions about this or anything else related to GDPR to DIY Shutters, Quayside House, Basin Road South, Hove, BN41 1WF.

When ordering shutters, requesting samples or to have a price quote emailed to you, you’ll be asked whether or not you consent to being sent marketing communications such as product news, competitions or sales information. If you choose to opt out of these communications, DIY Shutters will not send you any emails outside of administrative (order confirmation, delivery updates etc.) purposes.

If you already receive marketing communications from us and would like to opt out of these, please contact us.

As a final measure, you can request that any personal information DIY Shutters holds on you is completely removed from our database. To do so, please send requests to the above address in writing (if within the UK. If you reside outside of the UK, please send an email to data@tcmmshuttergroup.com.