About Returning/Exchanging Product(s)

1) Refund

Our company will promptly proceed with a refund only when the following cases apply to the product(s) delivered to our customers:

1. In case the ordered product(s) and delivered product(s) are different.

We ask our customers to (1)take pictures of the received product(s) and (2)send them via e-mail to our company within 8 days after the receipt of the product(s), including information on(3)the product(s) you had actually ordered, (4)the order ID, (5)your name, and (6)the e-mail address which you used when you ordered the product(s). E-mail address of our company: info@assistcosplay.com

As soon as we confirm receipt of your e-mail, we'll contact you by return e-mail and advise you of our product return procedure.

2. In case the delivered product(s) is defective.

We inspect our products in Japan prior to shipments. Therefore, the product(s) will be considered defective only in the following cases:

Wigs: An adjuster is defective and size adjustment is not possible.Shoes: Sewing is not complete, or the material is torn.Accessories: Any part is missing, or the product(s) is broken.

Only when the delivered product(s) applies to any of the above cases, we ask our customers to (1)take pictures of the received product(s) and (2)send them via e-mail to our company within 8 days after the receipt of the product(s), including information on (3)the product(s) you had actually ordered, (4)the order ID, (5)your name, and (6)the e-mail address which you used when you ordered the product(s).E-mail address of our company: info@assistcosplay.com

As soon as we confirm receipt of your e-mail, we'll contact you by return e-mail and advise you of our product return procedure.

*Procedure for returning the delivered product(s) to our company*

We ask our customers to (1)take pictures of the received product(s) and (2)send them via e-mail to our company within 8 days after the receipt of the product(s), including information on (3)the product(s) you had actually ordered, (4)the order ID, (5)your name, and (6)the e-mail address which you used when you ordered the product(s).E-mail address of our company: info@assistcosplay.com

As soon as we confirm receipt of your e-mail, we'll contact you by return e-mail and advise you of our product return procedure. We ask you to ship the delivered product(s) back to us within 3 days after you receive our e-mail, and inform us of the shipment number after you complete the shipment.

When our company receives the returned product(s), we'll check and confirm the content.

Depending upon the stock availability of the product(s), we'll proceed with either exchange or refund. We would like to ask you to confirm your understanding of the following 2 different cases:

1. In case the same product(s) is available in our stock:

Our company will ship the same product(s) to you. The redelivery cost will be covered by our company. We'll later reimburse your return shipment cost to you by using PayPal.

If you are charged with the customs duties when receiving the redelivered product(s), we ask you to inform us of the amount of the customs duties via e-mail within the day of the receipt of the product(s). Our company will cover the delivery fee and the customs duties by using PayPal.

We ask for your attention that our company will cover only the delivery fee if you don't immediately contact us via e-mail and inform us of the amount of the charged customs duties.

2. In case the same product(s) is not available in our stock:

Our company will proceed with a refund. In this case, our company will reimburse the amount to you, including only the product and delivery cost. (Sorry but our company will not be able to reimburse other expenses such as the customs duties, import tax and customs clearance fee that might have been charged to you for importing the product(s).) The refund will be made by using PayPal.

* In case the returned product(s) is different from what you reported in your initial e-mail, or you don't inform us of your return shipment number after 3 days have passed since we sent you the return e-mail, our company will not be able to proceed with the refund whatever reasons you may have.

2) Returning/Exchanging Service

In case a customer wishes to return/exchange the delivered product(s) due to the customer's own reasons, not because the delivered product(s) is different from what was ordered or the delivered product(s) is defective, our company will accept returning/exchanging the product(s) one time only, if the customer is registered as a Member.

If customers wish to return the delivered product(s) due to their own reasons, as it is different from the image they had expected or the size does not fit them, we ask the customers to (1)contact our company via e-mail within 8 days after the receipt of the product(s) and advise us of (2)the product information, which you wish to return, (3)the order ID, (4)your name and (5)e-mail address which you used when you ordered the product(s).

If customers wish to exchange the delivered product(s), we ask the customers to(1)contact our company via e-mail within 8 days after the receipt of the product(s) and advise us (2)which product(s) you wish to exchange with, (3)the original order ID, (4)your name and (5)e-mail address which you used when you ordered the original product(s).

(Except for the case when you return the delivered product(s) to us as it is defective or different from what you had ordered, any other return/exchange will apply to this service.)

The entire amount of the delivery cost, inclusive of returning/redelivering the product(s) and other incidental expenses, will be covered by the customers.

*Procedure for returning the delivered product(s) to our company*

We ask our customers to (1)contact us via e-mail within 8 days after the product(s) is received, including information on (2)the delivered product(s), (3)the order ID, (4)your name, and the (5)e-mail address which you used when you ordered the product(s).E-mail address of our company: info@assistcosplay.com

As soon as we confirm receipt of your e-mail, we'll contact you by return e-mail and advise you of our product return procedure. We ask you to ship the product(s) back to our company within 3 days after you receive our e-mail. After you complete the return shipment, please inform us of the shipment number. When our company receives the returned product(s), we'll check and confirm the content.

1. In case a customer wishes to return the delivered product(s):

Our company will refund to the customer the product cost minus product return handling fee by using PayPal. Please advise us of your PayPal account. The product return handling fee is 1,000 Japanese Yen each time.

As the customer might have purchased the product(s) using a discount service, our company will calculate the exact amount of the refund after the customer contacts us via e-mail, and will notify the customer. If the customer does not agree with the notified amount of the refund, our company will not be able to accept the return of the product(s). We ask you to confirm your understanding of our return policy in advance.

After our company completes the refund into the PayPal account designated by the customer, we will inform the customer via e-mail. Any fee related to receiving the refund via PayPal will be covered by the customer.

2. In case a customer wishes to exchange the delivered product(s):

Our company will calculate the redelivery fee for the exchanged product(s) and will charge the amount to the customer. We'll ask the customer to remit the amount into our company's PayPal account. The product exchange handling fee is free of charge.

If the customer purchased the delivered product(s) using a discount service, or the exchanged product(s) is different from the originally ordered product(s), there might be a difference with the total sum. In case of any different amount to be paid, our company will charge the difference to the customer together with the redelivery fee.

After we confirm receipt of the remittance from the customer, our company will ship the exchanged product(s). After we complete the shipment, we'll inform the customer of the shipment number.