"Saved my life"

This hospital literally saved my life and the aftercare is brilliant. I would never choose to go to another hospital. Very clean and the staff are very friendly and helpful. I was rushed in via air ambulance after a car accident and had a collapsed lung, bleed on my brain (plus an air pocket), broken arm, shattered elbow, my face had been crushed and needed plates fitted. With a lot of lacerations to my face, arm and body. Plus problems with my eye as a result of all the broken bone in my face. The critical care team were fantastic- you guys do such a brilliant job, same as the max fax guys and the orthopaedic team. So much so, I bought them all some gifts in. If it wasn't for these guys- I would have died and my family would have had to bury a daughter/sister. All my questions were answered and everyone has really motivated me to get better. I am still seeing the endocrine team and a neurologist who all assure me I am eventually going to be okay. So refreshing and after the worst year of my life, I am actually starting to feel like myself again. I highly recommend this hospital to everyone- the best staff in the world- and not just the doctors and nurses. The cleaners also do a fantastic job and are all to often overlooked, same as the chefs in the kitchens (lovely food and good choice). I owe this hospital my life- thank you all so much

Responses

Dear Donna, Thank you for taking the time to provide feedback on your experience under the care of a number of teams at the Queen Elizabeth Hospital Birmingham. We are delighted to hear that you are starting to feel like yourself again. As a Major Trauma Centre we are well equipped with specialist staff and equipment to deal with patients who come in to us very poorly and require a lot of specialist care and treatment to recover. Your comments have been passed to the various teams who cared for you; they will be really pleased to hear that the care they provided has resulted in you recovering so well. Thank you also for your lovely comments regarding our cleaning and catering teams, as you say they are often overlooked so they will appreciate your kind words. If you would like to provide any more detailed feedback about your experience please visit the hospital webpage www.uhb.nhs.uk/yourviews We would like to wish you all the best for the future and your continued recovery.