Our unique training program is built of modules addressing particular service themes. To determine which modules are appropriate for your organization we offer a free needs assessment. To arrange your complimentary consultation please get in touch.

Impact

Whether working with customers face-to-face, by phone, or on the internet, learning to connect with others will help students of this program reach their personal, professional, and financial goals while helping organizations improve their relationships with clients and staff.

Benefits to the employer:

Increased sales

Increased client satisfaction

Happier and more productive employees

Employees with a heightened sense of responsibility

Lower staff turnover

Improved teamwork

Community recognition

Benefits to participants:

Enhanced ability to listen, understand, and assist clients

Increased confidence and self-esteem

A greater sense of value as an employee/individual

Acting as a team member or individually depending on the situation

A greater sense of pride in a job well-done

Understanding of how body language and voice impact all interactions

Valued importance of recognizing cultural differences

Benefits to clients:

Receive better service

Feel recognized and respected

Feel comfortable, welcome, satisfied

Receive what they want and/or need

The quality of the interaction is enhanced

Benefits of public speaking training

Reduced anxiety in service interactions

Increased self-confidence in service interactions

Ability to communicate in an engaging way, both one-to-one and one-to-many