Gartner Peer Insights

Alemba • 10 Dec 2018

Alemba has a star rating of 4.4 out of 5 on Gartner Peer Insights in the Service & Support category in the IT Service Management Tools market as of the date of this article.

Gartner Peer Insights is Gartner’s platform for ratings and reviews of enterprise technology solutions by end-user professionals for end-user professionals. It is aimed at helping consumers make informed purchasing decisions in the IT software market.

“At Alemba we are very serious about customer feedback. Unbiased reviews such as the ones submitted via Gartner Peer Insights are extremely valuable to us, as it helps us pinpoint ways to improve our product and service delivery,” says Simon Nugent, Alemba CEO. “We are very pleased with our excellent rating on Gartner Peer Insights and will continue to focus on delivering top-quality services and innovative solutions to our customers.”

Reviews for vFire, Alemba’s flagship IT Service Management solution, have been submitted by users working in a variety of industries across the globe, including Education, Government, Services, Energy and Utilities and Manufacturing. Below are a few extracts from recent reviews by vFire users on Gartner Peer Insights:

“I recently moved service desk ticketing, asset management, change management, ITIL to vFire and am enjoying the flexibility and great capabilities I am able to have now with it. I love the SD ticketing feature specifically and it's getting some great use. My clients also have notice the quickness of the tool and my responsiveness has gone up.”

About Alemba

Alemba develops vFire, an Enterprise Service Management application that combines user-focused design philosophy with robust out-of-the-box functionality. Backed by a quarter of a century of heritage, Alemba’s specialist Service Management software is trusted by a large number of Enterprise-scale organizations across the globe.

With a strong consultancy background, unrivalled expertise in the Service Management market, and a strong focus on customer experience, Alemba is ideally positioned to deliver a successful, end-to-end ITSM project within your organization. Alemba can assist with every aspect of your Service Management needs, from software implementations to maintenance and support, training and upgrades.