Complaints Process

As a patient, you have the right to expect a high standard of plastic surgery care. Unfortunately, from time to time, concerns or complaints may arise. In the first instance, it is always best to discuss the problem with your Specialist Plastic Surgeon. Together, you may be able to find a solution to your concern or problem. However, if this is not possible and you would like to make a formal complaint, there are various commissions throughout Australia that can offer you further assistance.

Australian Health Practitioner Regulation Agency

Members of the public can make a notification to the Australian Health Practitioner Regulation Agency (AHPRA) about the conduct, health and performance of a practitioner or student. Activities considered as breaches of professional conduct are categorised as professional misconduct, unprofessional conduct, and notifiable conduct. Practitioners are health impaired if they have a physical or mental impairment, disability, condition or disorder that detrimentally affects, or is likely to detrimentally affect their capacity to practise their profession. The professional performance of a registered practitioner is defined to be unsatisfactory if it is below the standard reasonably expected of a practitioner of an equivalent level of training or experience.

About ASPS

Australian Society of Plastic Surgeons Inc (ASPS) is the peak body for Specialist Plastic Surgeons (both reconstructive and cosmetic plastic surgery). Our main role is to protect the integrity of Plastic Surgery as a specialty. Our mission is to provide the highest quality plastic surgery care to all Australians.