Great Customer Care

Our customers get superior support and more.

Every day, Norfolk Southern works hard to provide customers with superior intermodal transportation service and customer support. This includes offering solutions that help streamline our intermodal service and increase efficiency.

accessNS is our premium management website tool.

AccessNS features a suite of personalized web-based solutions to help make shipping as efficient as possible. From billing and tracking while on NS or our partner rail carriers to requesting prices, AccessNS provides the convenience of a premium management tool at our customers’ fingertips.

AccessNS offers support with a number of applications, including:

View account summaries for unpaid freight and invoices with eFreightBill

Request prices and look up existing prices with the Intermodal ePrice application

Find a rate easily for our merchandise carload customers with the

Merchandise Rate Inquiry application

Enter up to 1000 equipment initials and numbers and find out if NS has an active waybill to move the equipment with the Waybill Verification

Order cars to be placed or pulled and get support managing your storage and detention charges with the Thoroughbred Pacesetter application