Cons:
Very annoyed at "Basic Economy" being a thing. Annoying way to get more $ for the same seat. Avoiding any airline with this status.

MAD

MIA

Mediocre 2.0

Pros:
None

Cons:
Too much delay

PHL

ATL

Okay 5.0

Pros:
I think crew tried to make the best of the bad situation. Got to Atlanta faster than scheduled flight time and they were sympathetic. Don't really know about much else, as I slept the whole flight.

Cons:
The 3 hour delay really cost us. Left Rome at 2:30 pm instead of 11:30 am, so missed 6:40 pm flight to Atlanta (so much for the 3 1/2 hour layover we were supposed to have). When we landed in Philadelphia, sat on runway for 45 minutes, waiting for gate. Next flight was supposed to leave at 8:40, took off at midnight.

Cons:
United didn't have their act together in Denver. Waiting on the tarmac for the gate to be disoccupied, 40 minutes and counting. When the entire terminal B is United, you'd think they'd have an open gate that can be used for a 757...

FRA

IAD

Good 6.0

Pros:
I like flying Lufthansa for entire trip then changing to united airlines

Cons:
Particular everything the airline

FWA

ORD

Good 7.0

Pros:
On time

Cons:
Space a little cramped.for spmepne 6'3"

ORD

CMH

Good 6.8

Pros:
This was my first experience flying United. The staff and pilot were friendly even though everyone seemed grumpy and tired. There was a poor baby that cried almost the whole flight-I get it, I was tired and wanted to cry too...ha! They handled everyone with patience and a smile.

Cons:
When we landed in Columbus we were stuck on the plane for almost a half hour because there were issues with the walking bridge. This was annoying.

Cons:
AA flight into Miami delayed due to late arrival of aircraft, followed by significant delay on the tarmac waiting for another plane to leave.
This then delayed getting bags that required rechecking. At the AA booth, even though I was 42 minutes before the flight, they would not let me check my bags (not 45 minutes before) requiring me to stay in Miami overnight before booking me on a standby flight the next day.
Customer service representatives were unhelpful and supervisor was rude.
As someone who travels a lot, this was the worst service I have ever received from an airline (which says quite a bit). Will rethink ever booking a trip on American again.

FCO

PHL

Good 6.3

Pros:
Food was surprisingly pretty good. Good entertainment options.

Cons:
The 3 1/2 hour delay was the worst - missed our connecting flight because of it, which is pretty bad when you're supposed to have a 3 1/2 hour layover. Then the flight they put us on was 3 1/2 hours late. We got home at 7 am instead of midnight. Spent 45 minutes sitting on the runway in Philadelphia because another plane was at our gate so we had to wait for them to take off, not just leave the gate. Flight attendants were efficient but not at all friendly - not a smile among them.

DCA

IND

Good 7.6

Pros:
Crew had great personalities

Cons:
Late to leave and arrive

PHL

PHX

Okay 4.0

Pros:
First class meal (lasagna) was quite good.

Cons:
Flight was two hours late due to snow and deicing.

BOS

LAX

Excellent 8.0

Pros:
Good pilot/ crew to passenger interection.
Great movie and entertainment selections.

Pros:
This was my first experience flying United. The staff and pilot were friendly even though everyone seemed grumpy and tired. There was a poor baby that cried almost the whole flight-I get it, I was tired and wanted to cry too...ha! They handled everyone with patience and a smile.

Cons:
When we landed in Columbus we were stuck on the plane for almost a half hour because there were issues with the walking bridge. This was annoying.

VIE

IAD

Excellent 8.0

Cons:
I missed having the navigation map when traveling such a long distance.

Cons:
AA flight into Miami delayed due to late arrival of aircraft, followed by significant delay on the tarmac waiting for another plane to leave.
This then delayed getting bags that required rechecking. At the AA booth, even though I was 42 minutes before the flight, they would not let me check my bags (not 45 minutes before) requiring me to stay in Miami overnight before booking me on a standby flight the next day.
Customer service representatives were unhelpful and supervisor was rude.
As someone who travels a lot, this was the worst service I have ever received from an airline (which says quite a bit). Will rethink ever booking a trip on American again.

MAD

MIA

Mediocre 2.0

Pros:
None

Cons:
Too much delay

PHL

PHX

Okay 4.0

Pros:
First class meal (lasagna) was quite good.

Cons:
Flight was two hours late due to snow and deicing.

FRA

DFW

Good 6.0

Pros:
Great classical music selection, great entertainment program. Unfortunately, not working for all, system was re booted but didn't work for all but for me

Cons:
The 3 1/2 hour delay was the worst - missed our connecting flight because of it, which is pretty bad when you're supposed to have a 3 1/2 hour layover. Then the flight they put us on was 3 1/2 hours late. We got home at 7 am instead of midnight. Spent 45 minutes sitting on the runway in Philadelphia because another plane was at our gate so we had to wait for them to take off, not just leave the gate. Flight attendants were efficient but not at all friendly - not a smile among them.

Cons:
The 3 1/2 hour delay was the worst - missed our connecting flight because of it, which is pretty bad when you're supposed to have a 3 1/2 hour layover. Then the flight they put us on was 3 1/2 hours late. We got home at 7 am instead of midnight. Spent 45 minutes sitting on the runway in Philadelphia because another plane was at our gate so we had to wait for them to take off, not just leave the gate. Flight attendants were efficient but not at all friendly - not a smile among them.

Pros:
The flight crew was great, and the Pilot kept us informed about the weather patterns and eta.

DEN

MSP

Excellent 9.6

Pros:
Smooth landing!

Cons:
Late 30”

FRA

IAD

Good 6.0

Pros:
I like flying Lufthansa for entire trip then changing to united airlines

Cons:
Particular everything the airline

SFO

DEN

Good 7.0

Pros:
Smooth flight all the way through

Cons:
United didn't have their act together in Denver. Waiting on the tarmac for the gate to be disoccupied, 40 minutes and counting. When the entire terminal B is United, you'd think they'd have an open gate that can be used for a 757...

Cons:
United didn't have their act together in Denver. Waiting on the tarmac for the gate to be disoccupied, 40 minutes and counting. When the entire terminal B is United, you'd think they'd have an open gate that can be used for a 757...

IAD

PHX

Excellent 10.0

Pros:
The flight crew was great, and the Pilot kept us informed about the weather patterns and eta.

FWA

ORD

Good 7.0

Pros:
On time

Cons:
Space a little cramped.for spmepne 6'3"

FRA

IAD

Good 6.0

Pros:
I like flying Lufthansa for entire trip then changing to united airlines

Cons:
Very annoyed at "Basic Economy" being a thing. Annoying way to get more $ for the same seat. Avoiding any airline with this status.

BOS

LAX

Excellent 8.0

Pros:
Good pilot/ crew to passenger interection.
Great movie and entertainment selections.

Cons:
Turbulence but airline / pilot can't control that.

FCO

PHL

Good 6.3

Pros:
Food was surprisingly pretty good. Good entertainment options.

Cons:
The 3 1/2 hour delay was the worst - missed our connecting flight because of it, which is pretty bad when you're supposed to have a 3 1/2 hour layover. Then the flight they put us on was 3 1/2 hours late. We got home at 7 am instead of midnight. Spent 45 minutes sitting on the runway in Philadelphia because another plane was at our gate so we had to wait for them to take off, not just leave the gate. Flight attendants were efficient but not at all friendly - not a smile among them.

Pros:
Good pilot/ crew to passenger interection.
Great movie and entertainment selections.

Cons:
Turbulence but airline / pilot can't control that.

MIA

SJU

Mediocre 2.0

Pros:
None

Cons:
Long delay

DCA

IND

Good 7.6

Pros:
Crew had great personalities

Cons:
Late to leave and arrive

PHL

ATL

Okay 5.0

Pros:
I think crew tried to make the best of the bad situation. Got to Atlanta faster than scheduled flight time and they were sympathetic. Don't really know about much else, as I slept the whole flight.

Cons:
The 3 hour delay really cost us. Left Rome at 2:30 pm instead of 11:30 am, so missed 6:40 pm flight to Atlanta (so much for the 3 1/2 hour layover we were supposed to have). When we landed in Philadelphia, sat on runway for 45 minutes, waiting for gate. Next flight was supposed to leave at 8:40, took off at midnight.

FCO

PHL

Good 6.3

Pros:
Food was surprisingly pretty good. Good entertainment options.

Cons:
The 3 1/2 hour delay was the worst - missed our connecting flight because of it, which is pretty bad when you're supposed to have a 3 1/2 hour layover. Then the flight they put us on was 3 1/2 hours late. We got home at 7 am instead of midnight. Spent 45 minutes sitting on the runway in Philadelphia because another plane was at our gate so we had to wait for them to take off, not just leave the gate. Flight attendants were efficient but not at all friendly - not a smile among them.

Cons:
They upgraded only my husband and split him up with the rest of our family. We were delayed and once we landed we got stuck in an active taxi way just because of poor arrangements from airport staff

JFK

TPA

Okay 4.3

Cons:
Very late and boarded too long before leaving the gate.

LIT

ATL

Excellent 10.0

Pros:
First time flying into Daytona and it was super easy.

Cons:
Nothing

ATL

AMS

Excellent 10.0

Pros:
Military boarded first

Cons:
Disabled US Veterans should be allowed to board with active and retired military

Pros:
The flight departed early and arrived early, good flight attendant service

Cons:
Long wait on the cold jetbridge for our carryon baggage, tight quarters on the plane

VIE

IAD

Excellent 8.0

Cons:
I missed having the navigation map when traveling such a long distance.

SFO

DEN

Good 7.0

Pros:
Smooth flight all the way through

Cons:
United didn't have their act together in Denver. Waiting on the tarmac for the gate to be disoccupied, 40 minutes and counting. When the entire terminal B is United, you'd think they'd have an open gate that can be used for a 757...

FRA

IAD

Good 6.0

Pros:
I like flying Lufthansa for entire trip then changing to united airlines

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