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Just clicking the link in a fraudulent email or text message could infect your computer with a virus or malicious software that could give fraud artists access to all of your new passwords. Before changing your password, make sure your computer
doesn't have any viruses or use a different computer.

Follow the same procedure for all of your confidential passwords.

If you have provided confidential information:

Contact Desjardins Card Services Security Group so they can investigate.

Montreal area: 514-397-4415

Elsewhere in Canada and the U.S.: 1-800-363-3380

Other countries: 514-397-4610 (call collect)

We also recommend that you contact credit agencies such as Equifax (1-800-465-7166 or 514-493-2314) and TransUnion (1-877-713-3393 or 514-335-0374), so they can add a note to your file alerting credit grantors that you may have been the victim of
fraudulent activity.

Desjardins may have contacted you by email for various reasons: promotion of various products, client satisfaction survey, etc. However, Desjardins never sends unsolicited emails or text messages that prompt you to:

Scammers may have obtained your email address from a variety of sources.

They may have used a spam mailing list on which your address is listed with or without your consent. (These lists are sometimes created from online contest entries. Always be sure to check out the legitimacy of a company before you enter their
online contest.)

They may have obtained your address via spyware installed without your knowledge on your PC. (Make sure your computer is protected against spyware.)

They may have created hundreds of thousands of email addresses randomly by combining first and last names and known domain names, one of which happens to be your personal email address

Once scam artists find an email address that works, they may be tempted to send emails to that address over and over again.

Though phishing is generally associated with email, some computer criminals use the phone as well. In this case, pirates call victims on the phone and pose as a financial institution employee, an investigator or a police officer.

There are easy things you can do to avoid falling victim to a phishing scam. Before you click links or open attachments:

Were you expecting the email or text message?

Pay attention to the type of situation that would try to incite a reaction from you:

UrgencyThe goal is to try to get you to do something quickly, without thinking about it first by stressing some kind of urgency.

ProfitThe goal is to get you to believe you received some unsolicited benefit or financial gain. Scam artists use profit to try to get you to reveal personal information.

ProblemThe goal is to alert you to a problem in your account, prompting you to reveal personal information in order to solve the issue.

Check that the sender's email address is familiar and legitimate, particularly the part after the @. Is it a personal or company address?

Move your cursor over the link (but don't click) to check that the address is legitimate and belongs to the company that sent it (watch for similar addresses).

Assess the email or text message's relevance and plausibility. Be aware! Ask yourself if you've really entered that contest. Are you expecting a parcel? Is the procedure normal? Is it too good to be true?

Don't open attachments if you don't know who sent them.

Never answer an email that asks for personal information, no matter wo sent it.

Never provide confidential information that can be used to authenticate your identity by email or text message (e.g., social insurance number, credit card number, birthdate, password, etc.).

Never share your password with anyone, with Desjardins employees or with police representatives. Real employees and police officials know that they have no right to ask you for this information.

Curb your curiosity and be wary of recognized logos and visual identities that are easily copied and can look like a real email, text message or website.

Look for a closed padlock in your browser's status bar, ensuring you are in a secured online environment. Also make sure the address displayed has an "s" in "https". You should also be able to view the site's digital certificates by double-clicking
on the little closed padlock in your browser's status bar.

Also ensure your personal computer is adequately protected.

Install all of your software's security updates.

Install a version of anti-virus software that includes automatic updates.

With your debit card number and password, scam artists can access your account and make transactions on your account or Desjardins credit card to a recipient.

Personal information

If you provided information about your identity, such as your date of birth, social insurance number or driver’s licence number, the scam artist could try to steal your identity and use the information to get a credit card, loan or line of credit at
another financial institution.

The information provided here is for demonstration purposes only, and is not a substitute for a professional advice.
Before making investment decisions, you are advice to speak with your caisse advisor ou your account manager at a Desjardins Business centre.
The information contained in this section should in no way be considered an advice or a recommendation by Desjardins Securities Inc.or Disnat.