Part II Measuring and Managing Supply Chains Chapter One Linking Supply Chain KPIs to Business ObjectivesChapter Two Managing the Bit in the Middle ConclusionGlossary of Acronyms

Part III Developing Markets: What They Really Are and How You Can Be Successful in ThemChapter One Logistics Challenges and How to WinChapter Two Supply Chain Solutions for Developing MarketsChapter Three Human Factors and the Skills Needed to SucceedConclusionGlossary of Acronyms

Part IV What It Takes to Win in Business Today … No Kidding!Chapter One Business Ills and Cures Chapter Two Leading and Managing Chapter Three Coaching and Teaching ConclusionGlossary of Acronyms