Business Voice

Business Voice Options

Finding the right voice services for your business today is essential. From traditional voice to IP voice services we have the experienced professionals here to assist you in choosing the right service for your business whether you have a small office or multi-site business. After all we have been providing telephone service since 1910.

Choice Digital Phone Service

Includes all the popular calling features such as Caller ID, Call Forwarding, Find me follow me

Commercial PRI Circuits

Assign different phone numbers for each employee with Direct Inward Dialing (DID).

Includes advanced features like three way calling, call transfer, and call forwarding.

Digital Phone service requires Rainier Connect High-Speed Internet connection. Prices do not include taxes, surcharges and additional fees. Service to be installed to existing wiring only. Additional jack work billed at $85.00 per hour. Digital Phone service may not function after an extended power outage. Services and pricing subject to change. Services are subject to Rainier Connect terms and conditions. Taxes, surcharges, and regulatory fees not included. All rates subject to change. Additional equipment may be required. Activation and change fees may apply.

Virtual Auto-Attendant

Designed to simulate a live operator, Auto-Attendant directs incoming callers to the appropriate department or employee. Our service offers you powerful capabilities to meet the needs of your customers; improving the productivity of your employees, and controlling costs.

With Auto-Attendant, your calls will be taken care of 24 hours a day, 7 days a week.

Inbound calls are completely under your control with our host of features, and can easily be managed online or through your phone.

Create a professional, customer-friendly image for your business today without the expense of a phone system!

• Hierarchy of Integrated Voice Response (IVR)
Menus Allow callers to select from a list of options that directs their call to the most appropriate person or department.

• Flexible Announcement Presentation
Create different announcements and menus on demand for outside business hours or during holidays.

• Dial-By-Name Capability
Enable callers to identify and dial organizations or individuals directly by simply entering the first few letters of their names.

• Easy Set-Up and Administration
Configure and Monitor your Auto Attendant through the web or telephone.

On-Demand Conferencing Enhances Business Productivity

Fast, efficient, on-demand conferencing is a low cost solution and capable of hosting up to 500 attendees with no reservations required and no time limits. Simply dial the number of your virtual conference and enter your identification code. It’s that simple!

Take charge of your conferences with easy-to-use features

Once in your virtual conference room, use easy-to-follow audio prompts and a host of features to take complete control of your conference. Use our Moderator Web Interface for even greater functionality and control of features including:

Recording a Conference— Record your conversations for future review and transcription. Simply initiate system recording through your phone prompt or web interface. At the end of the conference call, your recording will be available in .WAV format for download through your moderator web interface. Easily archive or distribute the audio file via email.

Muting— Mute all participants for an important announcement or mute selectively as the topic requires. You can also enable individual participants to mute themselves in the event of line static or background noise.

Dial In or Dial Out— Schedule a meeting where participants dial in at a specific time or add participants on-the fly by simply dialing out during the conference.

Lock and Roll Call Conference Participants— For enhanced security and no interruptions, you may take a roll call of all conference participants and then lock your conference room once all participants are present.