10:16 PM,
Apr. 15, 2013

Barbara DiMercurio, director of Emergency Services at University Hospital in Louisville, Ky., checks the blood pressure of Dennis Manners. In less than two years, Manners was treated 337 times at University Hospital's emergency room - sometimes after passing out drunk in the street and being brought in by ambulance. Then the hospital enrolle him in a program to stop the inappropriate use of the emergency department by such costly 'super-utilizers.'