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We accept credit and debit cards, PayPal, and Etsy gift cards as payment.

Returns & exchanges

I gladly accept returns and cancellations

Contact me within: 3 days of delivery

Ship items back within: 14 days of delivery

Request a cancellation within: 24 hours of purchase

I don't accept exchanges

But please contact me if you have any problems with your order.

The following items can't be returned or exchanged

Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:

Custom or personalized orders

Items on sale

Returns and exchange details

You may return any items, damage free, within 7 days of receiving for a refund. You must pay return shipping. All other shipping fees will not be refunded. Please contact us before returning so we can assist you further.

Once the item is returned damage free, the refund will be issued.

All returns and cancellations will be charged a $1.00 restocking fee.

Shipping policies

We do our absolute best to ship within 7-10 days. Please let us know if you need faster shipping. Once packages are dropped off at the post office we are no longer in control of your package. We as sellers are not responsible for any lost or stolen packages caused by postal carriers. If you require insurance or signature confirmation please message us. For international purchasers, you as the buyer are responsible for any customs fees upon arrival to destination.

If orders are returned to us due to an improper address or if the shipping company claims it was undeliverable for any reason, you will be required to pay an additional shipping fee to ship back to you. If you would like your order refunded, you are responsible for all shipping costs and they cannot be refunded.

Domestic delivery usually takes 3-10 business days. Shipping time for international orders is different for each country but is estimated to be 2-10 weeks.

INTERNATIONAL BUYERS:

You are responsible for any customs tax, fees, or charges that might occur, you can contact your countries customs department prior to ordering to find out what these fees will be.
When purchasing from our shop, you the buyer agree to pay customs fees upon delivery to your country. It is your responsibility to ensure that the importing and exporting requirements of your country have been met, failure to do so may result in seizure of your shipment. Shipping costs will not be refunded if the item is sent back to us due to failure to pay customs fees.

We cannot and will not change the price of an order on customs information, or mark as gift.

We do our absolute best to ship within 7-10 days. Please let us know if you need faster shipping. Once packages are dropped off at the post office we are no longer in control of your package. We as sellers are not responsible for any lost or stolen packages caused by postal carriers. If you require insurance or signature confirmation please message us. For international purchasers, you as the buyer are responsible for any customs fees upon arrival to destination.

If orders are returned to us due to an improper address or if the shipping company claims it was undeliverable for any reason, you will be required to pay an additional shipping fee to ship back to you. If you would like your order refunded, you are responsible for all shipping costs and they cannot be refunded.

Domestic delivery usually takes 3-10 business days. Shipping time for international orders is different for each country but is estimated to be 2-10 weeks.

INTERNATIONAL BUYERS:

You are responsible for any customs tax, fees, or charges that might occur, you can contact your countries customs department prior to ordering to find out what these fees will be.
When purchasing from our shop, you the buyer agree to pay customs fees upon delivery to your country. It is your responsibility to ensure that the importing and exporting requirements of your country have been met, failure to do so may result in seizure of your shipment. Shipping costs will not be refunded if the item is sent back to us due to failure to pay customs fees.

We cannot and will not change the price of an order on customs information, or mark as gift.

Additional policies

Be sure to read the full product description to get a good idea of the weight and size of the item you’re purchasing. If you are directly concerned about damages or flaws it is your responsibility to contact us prior to purchasing.

By ordering from our shop you are agreeing to comply with all of our policies.

Thank you!

-Soph & Ames

FAQs

We do not offer wholesale but we do provide discounts and combined shipping rates when purchasing multiple items. The more you buy, the more you save! Send us a direct message for more details.

We have many items in stock “behind the scenes” that are not currently listed. Feel free to send us a direct message if you are looking for anything specific or have a strict budget.

We take intellectual property concerns very seriously, but many of these problems can be resolved directly by the parties involved. We suggest contacting the seller directly to respectfully share your concerns.