End of Life (EOL) marks the date that orders of SafeSync will no longer be accepted. Also, no further enhancements or cosmetic bugs will be fixed. End of Service (EOS) marks the date that the service and support for SafeSync will be terminated. Users will not be able to download their data and technical support will NOT be available after EOS.

Paid Safesync Subscribers can request for a refund of their remaining subscription until 90 days after January 31, 2017. Subscribers who received the Safesync program as part of their Trend Micro Security bundle are not eligible to claim a refund. Customers who are eligible to claim a refund have already been notified through email. Refunds can no longer be requested at this time. Please contact our Technical Support if you have questions.