Troubleshooting - Click each question for details

Upon installation the printer has detected the cartridge has been previously used by reading the data stored on the microchip located on the cartridge. This remanufactured cartridge has gone through rigorous inspection, cleaning and refilling processes to produce a quality alternative branded product.

Check the cartridge is the correct model for the printer. HP manufacture many different cartridges, which look the same, but are not always interchangeable. If the cartridge is the correct one for your printer, remove the cartridge, and wipe the gold coloured electrical contacts with a tissue, before reinstalling the cartridge (see below).