Welcome to Sporty’s Customer Care Center

Our products are cutting edge, but our customer service is old-fashioned.

At Sporty’s, you will never be asked to “use the touchpad of your phone to enter your 16-digit account number.” That’s because when you call Sporty’s customer service department, you will talk to a human being.

Yes, you read that right. You'll talk to a Sporty’s employee with an average customer service tenure of 28 years. This isn’t a phone bank in some remote location—our Customer Service people work side by side with other staff right here at the Clermont County Airport in Ohio.

You’ll talk to one of our helpful staff—Angie, Carmen, Joyce, Janet, Erin, all of them—they are all dedicated to getting you answers, helping you out, solving a problem, hearing a complaint. Whatever it takes to make sure your shopping experience with Sporty’s is the best possible.

It all starts with our guarantee that remains unchanged since 1962. If for any reason you are not 100% satisfied with your purchase, let us know—we will make it right. If you would like a refund or exchange, please return the product within 30 days in the same condition in which it was received. That's it—no fine print and no hassle.

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If at any time you have a question about a product or an order, contact our friendly staff.

Sporty's Preferred Living online is organized by categories and groups. You can browse through these categories and groups to find what you need. You can also search for any product by name, keyword or product number.

All transactions are completed on our secure server. In secure mode, your computer and our server begin communicating, sending data back and forth in an encrypted format. All of your personal information including name, address, and credit card number are encrypted so it cannot be read as the information travels across the internet. Once your order is processed all credit card information is erased from our web server.

Sporty's Preferred Living gladly ships orders outside the United States. There are two options for international shipping.

I-Parcel

This option allows you to know the fully landed cost of your international shipment including all duties, taxes and shipping charges up front. With I-Parcel, all of those fees are collected during checkout, and you will not owe anything more. Your package will arrive in an average of 4-8 business days, and tracking is available from the time it leaves Sporty’s until it is delivered to your door. You will be charged the actual shipping, duties and taxes during checkout. I-Parcel is currently available in 90 countries. If I-Parcel does not show up as a shipping option during checkout, the service is not available to your country.

International airmail

This option is less expensive, but is slower and does not offer tracking. You will be charged for international airmail shipping plus an additional $14 for international packaging, documentation and guaranteed delivery. Any customs duties and taxes will be due upon receipt of the package. Your package will arrive in an average of 30 business days.

We’re proud to offer the fastest service of anyone in the business. If you order today before 4:00 P.M. Eastern (weekdays), it will be on its way this afternoon. Mail orders ship the same day we receive them.

Note: Engraved and Embroidered items will ship in two days in most instances.

Delivery time for international orders is approximately 14 business days depending on customs and destination.

If you would like a refund or exchange, please return the product, along with this form, in the same condition in which it was received, within 30 days. Personalized products such as embroidered shirts or engraved glasses are not returnable. Gift cards are no refundable and cannot be redeemed for cash.

For over 57 years, in addition to same day shipping, Sporty’s has offered same day returns and same day exchanges. Each day, we process all returns and exchanges before new orders go out. We know of no other company who does this!

Our guarantee has not changed since we introduced our first product in 1962. If for any reason you are not 100% satisfied with your purchase, let us know – we will make it right. If you would like a refund or exchange, please return the product on a timely basis (within 30 days), in the same condition in which it was received. After 30 days, we will continue to support the product for a full year, but refunds and exchanges are not accepted. Personalized products such as embroidered shirts or engraved glasses are not returnable.

Sporty’s guarantees competitive pricing on everything we sell. If you find a competitor offering an identical item at a lower advertised price, just mail or fax us the ad, and Sporty’s will match that price.

Sporty’s is always looking for quality products. If you have a product you feel would be a fit for one of our catalogs, please send it. Once we receive the product, it will be reviewed and tested. Sporty’s tests thousands of products a year, but only 5% pass our rigorous standards. This ensures our products won't just meet our customers' needs, they'll exceed them. If you have a product you would like us to review, please send it to:

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Still not happy?

I'm Hal Shevers, founder and chairman of Sporty’s Pilot Shop. I built my business on providing the best possible customer service and respecting our customers. If you feel you have not been treated right by Sporty’s, I'll intervene. Just drop me an email at Hal@sportys.com.

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