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Friday's Favorites: Our Top 2013 Videos 2013 was a very busy year for the IBM Electronic Support Adoption Team, which is tasked with educating our clients about all the great things our online support development teams build every year. Today's blog highlights some of our favorite how-to and demo videos from 2013 that IBM Electronic Support Adoption's Video Team produced. We hope these efforts are helpful - please use the comment area below if you have any requests for any additional "how-to" articles or... [More]

Friday's Highlights for June 21, 2013 Welcome to our weekly review of recent events where we pick some of our favorites. Interesting: Earlier this week, we posted a great "Tip of the Week": Tip of the week: Prevent problems & stay informed with My Notifications The My Notifications tool is not new, but is one of my favorite IBM support tools. It provides users with regular, proactive IBM support email alert messages or RSS feed updates - either... [More]

Tip of the week: Prevent problems & stay informed with My Notifications The My Notifications tool is not new, but is one of my favorite IBM support tools. It provides users with regular, proactive IBM support email alert messages or RSS feed updates - either daily or weekly. I've included a screen capture of a My Notifications email message from earlier this week below, click on this image for a full-size version. Details With My Notifications you can receive daily or weekly announcements through... [More]

Today's Tip: Customizing My Notifications Alerts My Notifications With My Notifications you can receive daily or weekly announcements through e-mail, custom Web pages and RSS feeds. These
customizable communications can contain important news, new or updated
support content, such as publications, hints and tips, technical notes,
product flashes (alerts) and downloads and drivers. The tool
allows you to customize and categorize the products you want to monitor
and any of the available delivery methods to suit your support needs.... [More]

Today's Tip: Prevent problems & stay informed with My Notifications My Notifications With My Notifications you can receive daily or weekly announcements through e-mail, custom Web pages and RSS feeds. These customizable communications can contain important news, new or updated support content, such as publications, hints and tips, technical notes, product flashes (alerts) and downloads and drivers. The tool allows you to customize and categorize the products you want to monitor and any of the available delivery methods to suit your... [More]

Video: How to Subscribe to My Notifications This short, 2_minute video demonstrates how to subscribe to receive proactive notifications about new and updated technical support content available for your IBM products. You may access My Notifications through the IBM Support Portal 's Notifications module. The IBM Support Portal is your one stop source for technical support resources. It gives you a unified, centralized view of all technical support tools and information for all IBM systems, software, and services... [More]

November-December 2011 Newsletter The IBM Electronic Support Newsletter is a periodic publication that highlights general information that pertains to those interested in the IBM Support Portal plus IBM's many online support tools. Welcome to the third edition of the IBM Electronic Support Newsletter! We
have so much great news to share with you in this 2 month edition: the recent support site improvements, the upcoming IBM
conferences, our favorite blog articles plus a highlight
of Lotus Support's social channels. RECENT... [More]

October 2011 Newsletter The IBM Electronic Support Newsletter is a periodic publication that highlights general information that pertains to those interested in the IBM Support Portal plus IBM's many online support tools .
Welcome to the second edition of the IBM Electronic Support Newsletter! We
have lots of great news to share with you this month: the upcoming IBM
conferences, some future support site improvements, our favorite blog articles plus a highlight
of Lotus Support's social channels. UPCOMING IBM EVENTS Information... [More]