COVID 2019

In Response to COVID-19

Important Note: Travel to and from
Chapman Ford is approved per the state of Arizona,
Chapman Ford remains open as an essential business
to provide services to our customers. We are here for
you during this unprecedented time.

We want to thank you for choosing Chapman Automotive!
The safety of our employees as well as our customers is
of utmost importance to us. In response to the growing
concerns about the spread of the novel coronavirus
(COVID-19), we want to provide an update on the steps
we've put in place to help protect our guests:

GREETINGS: We have advised all dealership employees to
suspend handshakes and physical contact with our guests.
While it is normally our policy to greet guests with a
handshake and a smile, we are taking precautionary
measures against spreading illness. The smile and guest
focus will continue!

SANITATION: Our janitorial staff and employees have been
instructed to increase their focus on disinfecting all
surfaces throughout our dealerships.

SUPPLIES: We have secured extra supplies of
disinfectants, alcohol wipes, hand sanitizers and gloves
for employee and guest's use. If you are in our
dealership and service center and would like to use any
of these items, please ask a team member.

GUESTS' VEHICLES: Our dealership employees have been
instructed to start implementing the use of plastic seat
covers, mats, and plastic steering wheel covers on all
guest vehicles. These items will not be removed until
the vehicle is delivered to you and a team member will
remove these items using gloves.

LOANER VEHICLES: Loaner vehicles will be thoroughly
cleaned and sanitized using proper cleaning materials
after each customer's use.

EMPLOYEES' HEALTH: Our team members are prohibited from
reporting to work without self-quarantine and doctor's
certification if they have been exposed to a COVID-19
patient, or if they have traveled to a high-impact area
(as determined by the CDC). As a company, we have also
ceased all non­essential business travel.

Please know that our businesses remain open and we
continue to be prepared to provide any assistance with
vehicle sales and service. We continue to monitor the
situation closely and will continue to provide updates
should the need arise. Thank you very much for your
understanding.