I am using version 11.19.0 and am trying to make it so when a caller in a queue presses a key other than the one that has been specified as the exit key it ignores the input entirely. that is the ideal situation. Right now however it is set up so that if a key other that the designated one is pressed it will go back to the queue and reset the position of the caller. Here is an example of how the key press is designated and handled currently: