Having bought from Redrow have found their service second time round to be arrogant, aloof and poor. The number of snags picked up in our house shows they have a poor quality control process in place, their service of fixing snags is to debate it with their customers rather than have the ethos the customer is always right and they moved the goal post several times in the purchasing process which made it more stressful than it had to be. They are quick to get their money from reserving a plot to ... read full review

Services: Sales (Prospective customer)
Sold price: £246000 Would you recommend?: No
Postcode: Ex

Sales (Prospective customer)
Sold price: £246000 Postcode: Ex

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Out purchase fell through, no fault of our own. The site manager confirmed to us that the extras we paid for had not been ordered nor were going to be given our situation. We paid ‚£810.00 to Redrow for a dishwasher and hob which were never ordered let alone fitted into the property. We asked for a refund but were told by the sales office that their policy states no refunds. We emailed the area manager, Philippa Atwood asking them to reconsider their policy in our case or to provide the... read full review