Grande Vegas Casino - Documents rejected without explaination

I played at the casino vegas grande no deposite bonus of $ 50 and I won $ 250 .
then they asked me to send a copy of the documents and bank statements .
after a few days later .
I got an email if I do not pass the verification of documents.
and they say :

Thank you for contacting Grande Vegas Casino .
After reviewing the documentation submitted , your account does not pass the inspection of our internal security .
A decision has been made to permanently close your account . This decision will not be reversed .
New account find a link to this account will be disabled and the activity of each voided .

I do not feel I have another account in vegas grande .
because I was a new player at this casino .
Please help me askgamblers
And i really dont understand.
I seriosly dont have any account on grande vegas casinos.

Please note that we did not close your account because of a linked account. It was closed due to the following:

"After reviewing the documentation submitted, your account does not pass the inspection of our internal security.
A decision has been made to permanently close your account. This decision will not be reversed."

"AskGamblers 4 Menu
Grande Vegas Casino - Documents rejected without…
95
hours left
COMPLAINT INFO
Grande Vegas CasinoDisputed casino
$250Amount
Verification issuesReason
WAITING FOR GRANDE VEGAS CASINO TO RESPOND.
Maskarats posted on Friday, 9. October 2015
I played at the casino vegas grande no deposite bonus of $ 50 and I won $ 250 .
then they asked me to send a copy of the documents and bank statements .
after a few days later .
I got an email if I do not pass the verification of documents.
and they say :

Thank you for contacting Grande Vegas Casino .
After reviewing the documentation submitted , your account does not pass the inspection of our internal security .
A decision has been made to permanently close your account . This decision will not be reversed .
New account find a link to this account will be disabled and the activity of each voided"

Thank you for contacting Grande Vegas Casino .
After reviewing the documentation submitted , your account does not pass the inspection of our internal security .
A decision has been made to permanently close your account . This decision will not be reversed .
New account find a link to this account will be disabled and the activity of each voided"

My name is james hendrick .
I have proof of message from the documents team and they told me if my account linked with another account.
Not the reason a documents.

AskGamblers

posted on December 14, 2015.

AskGamblers Complaints Team has been provided with a detailed explanation and evidence on behalf Grande Vegas Casino management regarding this issue. Based on all the information we got, we can confirm that player failed passing the verification process which is a routine procedure applied after a withdrawal request is being initiated.

AskGamblers has zero tolerance against players trying to play unfair and acting in a manner which could be describe as fraudulent to say the least. That is why this complaint is being rejected and no further communication shall be provided and conducted on behalf AskGamblers Complaints Team towards the original poster.