Frequently Asked Questions

WHAT IS THE DIRECT INCENTIVE PROGRAM?The Chattanooga Gas Direct Incentive Program is a rebate offer for Tennessee certified licensed contractors for the replacement of propane or electric heating equipment and/or water heaters with qualified natural gas furnaces and/or water heaters.

Rebates available for commercial conversion installations include: $500 for tank style water heaters, $600 for tankless water heaters, $750 for heat pump conversions for existing CGC customers, $750 for propane furnace conversions and $1,000 for complete heat pump system conversions.

WHO IS ELIGIBLE TO PARTICIPATE IN THIS PROGRAM?The Direct Incentive Program rebate applies to qualifying new natural gas furnaces and/or water heaters installed to replace existing propane or electric water heaters by a certified Tennessee licensed contractor.

For residential and commercial conversions, customers at submitted service address must have a new active account or an established account in good standing with Chattanooga Gas.

DO DUAL FUEL SYSTEM QUALIFY FOR THE REBATE?No, dual fuel systems do not qualify.

WHAT OTHER CRITERIA MUST BE MET TO PARTICIPATE IN THIS PROGRAM?This offer applies only to purchases made between January 1, 2019 and December 20, 2019. Online submission forms must be completed within 15 days of date of purchase or installation of qualifying product. If supporting documentation is mailed, it must be postmarked within 30 days of purchase or installation of qualifying product.

WHAT SUPPORTING DOCUMENTATION IS REQUIRED FOR SUBMISSION?An installation invoice from a Tennessee certified licensed contractor is the accepted form of supporting documentation. Chattanooga Gas reserves the right to inspect the premises prior to payment.

WHAT IS THE MAXIMUM ANNUAL REBATE VALUE PER SERVICE ADDRESS?The maximum annual Chattanooga Gas rebate value per residential service address is $3,000. The maximum annual Chattanooga Gas rebate value per commercial service address is $6,000.

IS THIS REBATE OFFER VALID FOR NEW CONSTRUCTION?This offer is not valid for new construction. For commercial and residential conversions only, this offer is only valid for the remodeling or renovation of pre-existing homes, condominiums, townhouses and apartments located in the Chattanooga Gas service territory.

HOW LONG WILL IT TAKE TO RECEIVE MY REBATE?Please allow at least eight weeks after your completed claim (including supporting documentation) is submitted to receive your rebate. A Chattanooga Gas account must also be active at the submitted service address to receive your rebate.

WHO SHOULD I CONTACT WITH ANY QUESTIONS CONCERNING MY REBATE SUBMISSION?Contact Charles Morgan at 404.584.4317 or cnmorgan@southernco.com.

WHERE SHOULD I MAIL MY SUPPORTING DOCUMENTATION IF I AM UNABLE TO ATTACH IT ELECTRONICALLY?Supporting documents should be mailed to: