The news that Addie’s surgeon, Dr. Carlos Mery, would be moving from Texas Children’s Hospital to Dell Children’s in Austin was initially exciting, then it immediately turned to worry. How could we leave TCH? How could we ignore all that we had read about Dell on social media? This is what most of the heart parents are contemplating right now. Follow the surgeon, or stay with the hospital? In our case we had two major factors: 1) We didn’t have much time to figure it out or watch the program grow. Addie needed surgery soon and the decision needed to be made. 2) We live in Austin and this was the tricky one. I loved that these amazing surgeons were coming to our hometown, but we needed to make the decision without that in mind. If Dr. Mery had gone to Dallas, would we follow him there? In the end, we based our decision on what we knew about Dr. Mery. He’s no risk-taker when it comes to his patients; we love him for that. During the rise of his career we figured he wouldn’t go anywhere that he felt would jeopardize the health of his patients. When it comes to your child these decisions are so hard to make.

That’s why I’m writing this post. For all the parents out there worrying about moving care to Dell, to the parents in central Texas just starting this journey and wondering where to go for surgery, and to all the TCH-ers with simple curiosity: Here is our Dell experience.

“You may all go to hell and I will go to Texas Dell”

I have to admit, during Addie’s first two surgeries I slept through them, aside from the updates. I think I was overwhelmingly exhausted. The Fontan was different; Dell was different. I wasn’t sure what to expect and I walked, paced I should say, ALL DAY. I could barely stand by the time we saw her. From 7:45AM to 9:00PM I walked. I will say most of that day is blurry, but we did have a ray of sunshine throughout the day. Alyssa, Addie’s child life specialist would pop in to check on us and see how we were doing. We spent over 3 months collectively at TCH and I can’t name one CLS that we had. That’s not a diss to TCH, but a praise to Dell’s focus on well-rounded care. Any heart family who has been at Dell would know how amazing she is! Most of the day we had the family room to ourselves and I walked out to the healing garden periodically to clear my mind. My nerves were put at ease once we talked to Dr. Mery. I could see how happy he was with the repair. It was different then the other post-surgery talks. He almost seemed pumped up about it and that gave us the relieved feeling we had been waiting for. Overall it was a similar dreadful day as they tend to be, but the welcoming feel from the staff and hospital left me feeling we had made the right decision with Dell.

Austin is Weird and Dell is Different

The child life specialist was just the cherry on top of the personal care we had at Dell. Aside from the three standard surgical, morning, and evening rounds, we had plenty of opportunity to speak with the surgeons or CVICU team because we saw them regularly throughout the day. We got the same amazing team at Dell with a fraction of volume of patients. The continuity of the CVICU team was amazing, and the continuity of the nursing staff was honestly surprising. The same nurses cycled through in our 27 day stay in the CVICU and IMC many times. They weren’t Addie’s nurse over and over, but we had nurses we loved that were never even assigned to her! I felt at ease with the nurses. Maybe it was that I was in my hometown, but I felt familiar with them. Austin is weird and Dell is different. There is no doubt Dell can give that kind of personal touch that TCH is too big to offer. I can only hope that Dell will do it’s best to hold onto that, especially with how many nurses they have circulating through the CVICU. To all the CVICU intensivists, PAs and NPs, thank you for listening to us and giving us a voice in Addie’s care. We know we have the right to decide the course, but we felt we were part of the conversation and that meant a great deal to us.

Austin is weird, but it’s also green. The outdoor courtyards and gardens are hard to miss at Dell. If you are just starting this journey and thinking it’s easy to escape to the hospital air flow– it’s not. At TCH it was my goal to step out in the fresh concrete jungle air once or twice a week, but at Dell I could walk down the hall, and step outside for a few minutes to take a breath. I didn’t think I would ever have ducks as friends, but there are two ducks in the healing garden that make perfect walking buddies. They hobbled along and kindly listened to me contemplate how the hell I ended up in the prime of my life talking to animals about my child’s GI problems.

With Great Change Comes Great Responsibility.

Dell is new to complex heart surgeries, but the surgeons are not. The whole point about going to a high-volume hospital is because the surgeons have the experience they need to do your child’s surgery — remember that. The nurses at Dell have a lot to learn about CHD children — remember that too. If there are any Dell CVICU nurses reading this, all of you were so wonderful. When I say that there is a lot learn it is in no way a comment on Addie’s care. I just mean CHD patients are not like others and every single one is different. All the changes to the heart program are for the benefit of the patients. Every small and seemingly insignificant change Dr. Fraser has required for the CVICU is made with dutiful care. Change is hard and I could sense the tension for some of you.

Saying that, I obviously sensed push-back from SOME of the nursing staff about a “new team” with “new policies.” That “team” that you speak of with parents, that’s the team that saved their kid’s life. Don’t forget where the loyalty stands on part of the parents.

I want to make it clear that I don’t believe that had any effect on Addie’s care. It was just something I wanted to note because it was obvious. I want to thank all the nurses for loving Addie and going above and beyond of her. I’m sorry you had to hear her say the word ‘agua!” 500 times a day! I wanted to make a special shout out list, but it got too long. So many of you will have a special place in our hearts forever.

Haters Gonna Hate

There is a lot of negative talk about Dell on Facebook. I am not doubting that parents have had bad experiences at Dell in the past, and no program is perfect; I’m sure bad experiences may still occur from time to time. Dr. Fraser is working hard to make the changes necessary to unleash Dell’s potential. I would think that the heart program looks much different now than it did 6 months ago. So if you are a parent thinking about choosing Dell, I recommend to only look at information from the past few months.

The Dell Deliverance

Surgery time is so stressful and you can never really “enjoy your stay,” but we felt like family at Dell. So cliche, I know! But it’s the truth! The point I want to make is that Dell blew us away with the care they provided for Addie. I want parents out there to know that they can feel comfortable taking their kids here and that they might have a better experience at Dell then they did anywhere else. No heart program out there is perfect, but we found Dell to be a well on its way to the top.

Thank you for a thoughtful and well written article. Addie is truly the cutest/strongest little nugget ever . I have been an employee at Dell for 9 years now. Our standard of care has always been exceptional, and as a mother of 3 , I wouldn’t hesitate for a second to bring my children here. I have witnessed hundreds of children be treated, cared for , and saved here and can honestly say we are at the top. We may not have as many beds as the bigger city centers but we are on fire. We are experiencing some growing pains with the new changes but that’s to be expected. Again, thank you for letting us care for your little angel.

We had the same team working to repair our Ava Grace’s heart. Dr. Mery is just amazing. Alyssa is a sweet heart and so kind. She made things special for our 10 year old when he was visiting us and sister. We are so thankful for the heart team are Dell Children’s. We spent the entire week of the water boil ban at dell children’s and still every went so well.