I suspect the HD500 factory reset procedure I used early in the beta test no longer works. I read a post - I think from Line6Miller the other day as I recall- that said there was no factory reset procedure for the HD500 except to flash the unit. That being the (probable) case you're a bit stuck if your unit won't accept the update properly Nick

I presume this is because you can overwrite all flash slots, including the Factory Presets correct? That is to say, the factory presets are stored nowhere in the HD500 except in the rewriteable tone slots. If this is not the case, then it would be great if Line 6 could add a factory reset option on the HD500.

Thank you Line 6 Miller, I just got my 500 a week ago I think its great. Running my Taylor ce 414 into mic input and acoustic air preset,that taylor has never sound like that!!! I love it,thank you line 6.

Save Bundle creates a file that contains all the current settings in your HD500 and allows you to save the file anywhere on your computer. You can also save individual presets by drag/dropping them from HD500 Edit to a computer folder. Do this before restoring the factory presets so that you can later load up any of your current presets.

Wouldn't it be easy for Line 6 to just offer a downloadable bundle with all the presets? As you can save all current presets as a bundle and save or share it, it would be great to get all the presets as a bundle, and save on the computer. Practically, it is four setlists. It's of course to late for me, as I have tweaked some of the factory presets. I thought I could recall them anytime. I guess a lot of us users have done the same.

Is there anywhere a bundle could be posted? Maybe somewhere in the Customtone area?

Try a global settings reset: hold down the 'right' button on the directional keypad and power up the Pod. This does a global settings reset and can help. It is also useful if the preset you were working with was corrupt as it jumps you back to patch 1A. If you use this, you will need to check your global settings to make sure they are how you want them. You will also need to recalibrate your expression pedal (details here --> http://line6.com/support/docs/DOC-2223). None of your homemade presets will be lost but your setlist names will be renamed to the default names.

If the global reset does not clear it then you can try a safe mode reset. This time be ready with your PC and USB cable. Now hold down the 'left' button on the directional keypad and power up the pod. Connect the USB cable and use Line 6 Monkey to flash-update the firmware on the POD. Make sure you choose not to overwrite exisiting presets.

As a final thing, if the previous thing fails, repeat the previous process but this time hold down the 'down' button on the directional keypad and power up the pod.. This is a deeper level of safe mode.

Holding the LEFT nav pad key while powering up does the Global Settings Reset. (Not the right nav key...right key takes you to Test Mode where you'd peform the pedal calibration required after the Global Settings Reset).

1 caution is performing a Global Settings Reset will change all your set list names back to the factory names. Lucily all your stored presets (within your set lists) are unaffected.

Heck, yes you are right. Left is global reset and I should have suggested right ... which does also work as a safe mode (with down as a deeper version of the same). Apologies to glen_mcenroe for the bad steer

Check that the USB port on the back of your HD 500 isn't broken like mine. I cant do anything as far as downloading from my computer and as a result i need to program everything manually from my board. I tried to have it fixed and no one would touch it, no warranty left. I tried fixing it myself and messed it all up. Oh well.

The information above may not be current, and you should direct questions to the current forum or review the manual.