Experience Engineering

Overview

The automotive sector is in a state of flux – emerging technology and fast-blurring boundaries between stakeholders are transforming the landscape rapidly. Increasing demand for personalized product and experience, rigorous quality standards, and reduction of operating costs are the major challenges faced by the auto industry.

Companies now face an ongoing challenge to remain competitive and looking to set themselves apart in order to surge ahead of competitors. Automotive companies today have the opportunity to adopt cutting-edge tech and improve their business processes. By embracing new and innovative ways to differentiate themselves from the crowd, they can successfully offset the effects of blurring boundaries and stagnating growth.

We combine domain expertise, knowledge of operations and insights into new emerging technologies to offer a gamut of end-to-end solutions for the automotive industry. Our automotive IT solutions help clients to enhance digital experience of their customers, increase revenue, and improve operational excellence. We provide automotive consulting services to seven of the top 10 global automotive companies on solutions to improve experience, reinvent business models, and to enhance their interaction with the new digital customer.

Enterprise 360TM

Customer 360™ by HCL Technologies

Enables manufacturing firms’ transition from a transaction-based model, focused on responding to specific customer requests, to a 360-degree customer insights’ driven approach. This improves customer experience across the customer journey as well as enabling you to cross sell and up-sell all products and services.Know more

Service 360™

Enables the digital transformation of aftermarket, changing the way enterprises view and deliver customer service. Our frameworks and solutions transform aftermarket from an afterthought to a strategic, on-demand, insight-driven, and proactive function.Know more

Partner 360™

Transforms the role of partner by taking the relationship from a network of Suppliers, Dealers, and Distributors (focussed on supplying a specific material, component or service) to building and enabling an ecosystem that will provide complementary offerings to drive better product experience and value-added services driving higher revenue.Know more

Operations 360™

Facilitates seamless operations strategy execution with automation and insights-driven decision making, creating value for the supply chain network as well as customers. It enables re-configuration of the Supply Chain operational processes through Sense and Respond.Know more

Customer 360™ by HCL Technologies

Enables manufacturing firms’ transition from a transaction-based model, focused on responding to specific customer requests, to a 360-degree customer insights’ driven approach. This improves customer experience across the customer journey as well as enabling you to cross sell and up-sell all products and services.Know more

At IoT WoRKSTM, we help create entirely new services that deliver measurable business outcomes. These experience will have an increasing role in differentiating enterprises and enable them to become a next-generation enterprise.Read More

Our Applications business is structured around 11 integrated horizontal capabilities, allowing us to offer clients a full lifecycle of systems integration consulting services and a unified approach to developing the right solutions for their business needs.
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Our Infrastructure Management Services has some of the most impressive credentials in the IT Vendor landscape. We have not only executed complex global IT transformation exercises but also helped run efficient IT services for more than 300 of the world’s leading companies.Read More

We are one of the world’s leading and fastest growing global engineering services provider. From product blueprinting to support, from software or hardware to mechanical, we work with more than half of the top 100 R&D engineering companies across the world.
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Our Business Process Services helps organizations move from operational excellence and SLAs to real-time decision making. We help organizations to manage risks and business outcome, and deliver a consistent and best-in-class end-user experience.
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