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19 Customer Service jobs

We are looking for young, energetic and smart people to work as General Surveyors.
Work will entail conducting surveys such as traffic and transport counts i.e. Counting of vehicles and or pedestrians, will also include verbal surveys and interviews of the general public.

Feb 15, 2018

Part Time

We are looking for young, energetic and smart people to work as General Surveyors.
Work will entail conducting surveys such as traffic and transport counts i.e. Counting of vehicles and or pedestrians, will also include verbal surveys and interviews of the general public.

Practice Manager/PA (EKE092)
Constantia Kloof, Jhb
R18000 – R20000 per month
MUST BE AVAILABLE IMMEDIATELY
Key Performance Areas:
Diary Management and making of appointments
reminders of all clients 24 hours prior to appointments
Client Files and informed consent
Ethical issues and Confidentiality according to legislation and HPCSA Policies
Ensuring that ICD10 Codes are correct according to standards
Marketing, webpage and advertising functions like Therapist Directory etc.
Accounts Management:
Issuing invoices, daily statements, monthly statements, receiving of payments and issuing of receipts as well as follow up on all outstanding payments
Management of the Psychometry Library in an ethical manner: including procurement of instruments
Set up and maintain referral lists
Keeping CPD Portfolio up to date and assistance with CPD attendance
some desk top research
Supporting in HPCSA work
Management of CPD Academy: includes Marketing by email, on Social Media and liaising with potential delegates and managing the workshops on the day, ensuring Catering for events, issuing of CPD certificates, attendance registers and evaluation forms as well as serving refreshments, cleaning up and setting up of venue with necessary equipment, ensuring that equipment including flip charts are available and in working order. Also includes annual application for accreditation and annual report for HPCSA purposes
Management of Workshops for Preparation for the Board Examination: including marketing and all other support as with CPD Academy
Familiarising, keeping up to date with Psychometric instruments and ensuring “fit for purpose” instruments are available when needed
Administration, scoring and interpretation of Psychometry within Scope of Practice of Registered Psychometrists according to ethical principles and best practice
Assisting with preparation of Professional Documents (Psycho-Legal Reports Assisting with Power Point
Communicate and liaise with attorneys/stakeholders
Communicate with clients
Assisting with electronic and IT issues
Offering and making of tea and coffee where necessary.
#practice #manager #pschology #roodepoort #johannesburg #jobs #kontak #recruitment

Feb 13, 2018

Full Time

Practice Manager/PA (EKE092)
Constantia Kloof, Jhb
R18000 – R20000 per month
MUST BE AVAILABLE IMMEDIATELY
Key Performance Areas:
Diary Management and making of appointments
reminders of all clients 24 hours prior to appointments
Client Files and informed consent
Ethical issues and Confidentiality according to legislation and HPCSA Policies
Ensuring that ICD10 Codes are correct according to standards
Marketing, webpage and advertising functions like Therapist Directory etc.
Accounts Management:
Issuing invoices, daily statements, monthly statements, receiving of payments and issuing of receipts as well as follow up on all outstanding payments
Management of the Psychometry Library in an ethical manner: including procurement of instruments
Set up and maintain referral lists
Keeping CPD Portfolio up to date and assistance with CPD attendance
some desk top research
Supporting in HPCSA work
Management of CPD Academy: includes Marketing by email, on Social Media and liaising with potential delegates and managing the workshops on the day, ensuring Catering for events, issuing of CPD certificates, attendance registers and evaluation forms as well as serving refreshments, cleaning up and setting up of venue with necessary equipment, ensuring that equipment including flip charts are available and in working order. Also includes annual application for accreditation and annual report for HPCSA purposes
Management of Workshops for Preparation for the Board Examination: including marketing and all other support as with CPD Academy
Familiarising, keeping up to date with Psychometric instruments and ensuring “fit for purpose” instruments are available when needed
Administration, scoring and interpretation of Psychometry within Scope of Practice of Registered Psychometrists according to ethical principles and best practice
Assisting with preparation of Professional Documents (Psycho-Legal Reports Assisting with Power Point
Communicate and liaise with attorneys/stakeholders
Communicate with clients
Assisting with electronic and IT issues
Offering and making of tea and coffee where necessary.
#practice #manager #pschology #roodepoort #johannesburg #jobs #kontak #recruitment

Authorisation Controller (EKE074)
Meadowdale, Germiston
R18000 – R26000 per month
Working days: Monday to Friday and some Saturdays (Overtime is paid)
This post is call centre based and reports to the Call Centre Manager
Other Duties:
Issue and control authorisations to dealer’s/service agents in a cost effective manner
Processing of supplier invoices
Key performance Areas:
Authorisations
Dealer liaison
Customer liaison
Invoice capture
General
Cost saving initiatives
Highlighting trends relating to parts failure/abuse
Portray company image/brand in professional/ethical manner
Authorisations:
Perform authorisations of all repair/maintenance by
Confirming dealer code and registration number on system
Scrutinizing maintenance history of vehicle
Checking for repeat work, warranty, extended warranties, goodwill claims and maintenance rebills/system notes
Checking and ensuring vehicle with service/maintenance plans are handled accordingly
Ensure cost of maintenance/repair falls in line with industry norm and pre agreed pricing quoted
Negotiations with suppliers to obtain best pricing
Recording all cost saving made on production system
Refer all repairs that require technical inspection to technical manager
Confirming of correct discount and labour rates
Inspection verification of all major repairs (collated by technical manager)
Confirming approval is received if authorisation limit per delegation authority is exceeded
Dealer liaison:
Provide assistance and support to dealers by:
Maximising company profile with dealer
Communicate proactively on mutual interest
Maintain high level of professionalism
Treat dealers/clients with respect
Assisting with dealer queries
Negotiations with dealers for best pricing
Customer liaison:
Assist clients with queries/problems and advise. Utilise dealer network, should vehicle need to be taken for maintenance/repairs
Create and improve customer’s confidence in company by ensuring professional attitude
Assist clients with technical advice
Arrange technical advisor visits to clients through technical manager
General:
Assist with adhoc requests
Assist with general office queries
Invoice scrutiny and capturing.

Feb 01, 2018

Permanent

Authorisation Controller (EKE074)
Meadowdale, Germiston
R18000 – R26000 per month
Working days: Monday to Friday and some Saturdays (Overtime is paid)
This post is call centre based and reports to the Call Centre Manager
Other Duties:
Issue and control authorisations to dealer’s/service agents in a cost effective manner
Processing of supplier invoices
Key performance Areas:
Authorisations
Dealer liaison
Customer liaison
Invoice capture
General
Cost saving initiatives
Highlighting trends relating to parts failure/abuse
Portray company image/brand in professional/ethical manner
Authorisations:
Perform authorisations of all repair/maintenance by
Confirming dealer code and registration number on system
Scrutinizing maintenance history of vehicle
Checking for repeat work, warranty, extended warranties, goodwill claims and maintenance rebills/system notes
Checking and ensuring vehicle with service/maintenance plans are handled accordingly
Ensure cost of maintenance/repair falls in line with industry norm and pre agreed pricing quoted
Negotiations with suppliers to obtain best pricing
Recording all cost saving made on production system
Refer all repairs that require technical inspection to technical manager
Confirming of correct discount and labour rates
Inspection verification of all major repairs (collated by technical manager)
Confirming approval is received if authorisation limit per delegation authority is exceeded
Dealer liaison:
Provide assistance and support to dealers by:
Maximising company profile with dealer
Communicate proactively on mutual interest
Maintain high level of professionalism
Treat dealers/clients with respect
Assisting with dealer queries
Negotiations with dealers for best pricing
Customer liaison:
Assist clients with queries/problems and advise. Utilise dealer network, should vehicle need to be taken for maintenance/repairs
Create and improve customer’s confidence in company by ensuring professional attitude
Assist clients with technical advice
Arrange technical advisor visits to clients through technical manager
General:
Assist with adhoc requests
Assist with general office queries
Invoice scrutiny and capturing.

Sales Administrator (Internal) EKE076
Marlboro, Sandton
R8000 per month
4-month contract with view of perm
MUST BE AVAILABLE TO START IMMEDIATELY
Duties:
Responsible for acting as a liaison between customers and companies. Assists with complaints, orders, errors, account questions, billing, cancelations, and other queries.
Primary responsibilities
Resolve customer complaints via phone, email, mail, or social media.
Use telephones to reach out to customers
Greet customers warmly and ascertain problem or reason for calling.
Assist with refunds or exchanges.
Answer questions about warranties or terms of sale.
Act as the company gatekeeper.
Suggest solutions when a product malfunctions.
Attempt to persuade customer to reconsider cancellation.
Utilize computer technology to handle all queries and complaints
Ensure proper customer service is being delivered.

Jan 31, 2018

Temporary

Sales Administrator (Internal) EKE076
Marlboro, Sandton
R8000 per month
4-month contract with view of perm
MUST BE AVAILABLE TO START IMMEDIATELY
Duties:
Responsible for acting as a liaison between customers and companies. Assists with complaints, orders, errors, account questions, billing, cancelations, and other queries.
Primary responsibilities
Resolve customer complaints via phone, email, mail, or social media.
Use telephones to reach out to customers
Greet customers warmly and ascertain problem or reason for calling.
Assist with refunds or exchanges.
Answer questions about warranties or terms of sale.
Act as the company gatekeeper.
Suggest solutions when a product malfunctions.
Attempt to persuade customer to reconsider cancellation.
Utilize computer technology to handle all queries and complaints
Ensure proper customer service is being delivered.

In this position you will be dealing with our customers helping them resolve their queries related to ticket purchases, ticket transfers, ticket downloads etc
We have a great team environment and all the tools you will need to help resolve the customer queries.
Key Responsibilities:
Solve customer queries telephonically, via email & Chat
Solve customer queries on our social media platforms
We work on a rotating shift basis which includes public holidays and weekends, we will provide more details once we have approved your application.

Jan 25, 2018

Contract

In this position you will be dealing with our customers helping them resolve their queries related to ticket purchases, ticket transfers, ticket downloads etc
We have a great team environment and all the tools you will need to help resolve the customer queries.
Key Responsibilities:
Solve customer queries telephonically, via email & Chat
Solve customer queries on our social media platforms
We work on a rotating shift basis which includes public holidays and weekends, we will provide more details once we have approved your application.

Office Manager (EKE054)
Polokwane
R30 000 per month
Our client is looking for an Office Manager to travel to various branches and manage branch operations effectively.
Responsibilities:
Manage all client liaison and sales support in the branch offices:
Manage the service delivery to external and internal clients
Handle and report complaints effectively
Manage compliance and effectiveness of client service levels
Monitor the quality of all client services administration towards sales
Assist sales to ensure that sales targets are achieved
Management, adherence and control of client survey
Management of business retention
Manage new business policy administration
Oversee efficiency & accuracy of data capturing
Oversee compliance of quality assurance on all new business processes
Oversee Tick off procedures and policies
Management of budgetary control
Compile budget
Manage branch office expenses within budgetary constraints
Plan and develop methods and procedures to lower operational expenses
Manage the purchasing, inventory stocks and supplies
Report on Branch office operations
Submit report on monthly administration activity on daily functioning of the offices, challenges
Provide weekly stats to Sales on outstanding correspondence on new business
Oversee the submission of claims registers Office Administration
Management of logistics
Ensure branch offices adheres to the corporate identity
Ensure offices are well maintained
Liaise with facilities department for any maintenance related issues
Management of staff
Audit and control of attendance registers
Manage staff leave
Monitor and review staff performance monthly and biyearly
Manage branch operations effectively
Responsible for training, development and on-going coaching of staff
Comply with disciplinary and grievance procedures
Management of updating IT programs

Jan 18, 2018

Permanent

Office Manager (EKE054)
Polokwane
R30 000 per month
Our client is looking for an Office Manager to travel to various branches and manage branch operations effectively.
Responsibilities:
Manage all client liaison and sales support in the branch offices:
Manage the service delivery to external and internal clients
Handle and report complaints effectively
Manage compliance and effectiveness of client service levels
Monitor the quality of all client services administration towards sales
Assist sales to ensure that sales targets are achieved
Management, adherence and control of client survey
Management of business retention
Manage new business policy administration
Oversee efficiency & accuracy of data capturing
Oversee compliance of quality assurance on all new business processes
Oversee Tick off procedures and policies
Management of budgetary control
Compile budget
Manage branch office expenses within budgetary constraints
Plan and develop methods and procedures to lower operational expenses
Manage the purchasing, inventory stocks and supplies
Report on Branch office operations
Submit report on monthly administration activity on daily functioning of the offices, challenges
Provide weekly stats to Sales on outstanding correspondence on new business
Oversee the submission of claims registers Office Administration
Management of logistics
Ensure branch offices adheres to the corporate identity
Ensure offices are well maintained
Liaise with facilities department for any maintenance related issues
Management of staff
Audit and control of attendance registers
Manage staff leave
Monitor and review staff performance monthly and biyearly
Manage branch operations effectively
Responsible for training, development and on-going coaching of staff
Comply with disciplinary and grievance procedures
Management of updating IT programs

Geospacial Business & Customer Relationship Representative - (EKE048)
Area : Fourways
Salary : Market related
Background - Our client uses a variety of technologies to deliver geospatial information to a range of industries and market sectors. They offer services to support civil engineering and infrastructure development, mineral exploration and mine management, environmental planning and rehabilitation, as well as urban and agricultural planning. We use remote sensing technologies such as Lidar, Aerial Photography, Satellite Imagery, Radar and ground based GPS Surveys.
Job Brief:
We are looking for a results-driven GEOSPATIAL BUSINESS & CUSTOMER RELATIONSHIP REPRESENTATIVE to actively seek out and engage customer prospects with existing and new clients primarily within Africa. You will be required to prepare and provide sales proposals to meet the customer’s needs. You need to help ensure high quality customer service and satisfaction and assist the Sales Department to achieve their set sales targets.
Key Performance Areas:
Establishing, developing and maintaining positive business and customer relationships.
Ensuring the Company financial success and viability by reaching sales targets in a responsible manner.
Responsibilities:
Present, promote and sell (close deals) to Clients and or Organisations products/services using the technologies availability within SMC to increase sales.
Preparation of professional sales proposals and tenders.
Have focused optimistic and empathy interactions with Clients.
Understand Clients decision making hierarchy.
Be prepared to travel; locally and internationally.
Perform cost benefit and needs analysis of existing/potential customers to meet their needs.
Establish, develop and maintain positive business and customer relationships.
Reach out to customers through prospecting, lead generation, cold calling and arranging client meetings.
Achieve sales targets and outcomes within schedule.
Coordinate sales effort with team members and other departments.
Analyze the territory/market’s potential, track sales and status reports.
Supply management with reports on customer needs, problems, interests, competitive activities, and potential for new products and services.

Jan 15, 2018

Full Time

Geospacial Business & Customer Relationship Representative - (EKE048)
Area : Fourways
Salary : Market related
Background - Our client uses a variety of technologies to deliver geospatial information to a range of industries and market sectors. They offer services to support civil engineering and infrastructure development, mineral exploration and mine management, environmental planning and rehabilitation, as well as urban and agricultural planning. We use remote sensing technologies such as Lidar, Aerial Photography, Satellite Imagery, Radar and ground based GPS Surveys.
Job Brief:
We are looking for a results-driven GEOSPATIAL BUSINESS & CUSTOMER RELATIONSHIP REPRESENTATIVE to actively seek out and engage customer prospects with existing and new clients primarily within Africa. You will be required to prepare and provide sales proposals to meet the customer’s needs. You need to help ensure high quality customer service and satisfaction and assist the Sales Department to achieve their set sales targets.
Key Performance Areas:
Establishing, developing and maintaining positive business and customer relationships.
Ensuring the Company financial success and viability by reaching sales targets in a responsible manner.
Responsibilities:
Present, promote and sell (close deals) to Clients and or Organisations products/services using the technologies availability within SMC to increase sales.
Preparation of professional sales proposals and tenders.
Have focused optimistic and empathy interactions with Clients.
Understand Clients decision making hierarchy.
Be prepared to travel; locally and internationally.
Perform cost benefit and needs analysis of existing/potential customers to meet their needs.
Establish, develop and maintain positive business and customer relationships.
Reach out to customers through prospecting, lead generation, cold calling and arranging client meetings.
Achieve sales targets and outcomes within schedule.
Coordinate sales effort with team members and other departments.
Analyze the territory/market’s potential, track sales and status reports.
Supply management with reports on customer needs, problems, interests, competitive activities, and potential for new products and services.

We are looking for a professional real estate agent to be an intermediary between sellers and buyers. Real estate agent responsibilities include marketing listings and providing guidance to buyers and sellers. This is a great opportunity for someone looking to grow their career in real estate.
All you need is the will to succeed, high work ethic and excellent telephone skills.

Jan 08, 2018

Permanent

We are looking for a professional real estate agent to be an intermediary between sellers and buyers. Real estate agent responsibilities include marketing listings and providing guidance to buyers and sellers. This is a great opportunity for someone looking to grow their career in real estate.
All you need is the will to succeed, high work ethic and excellent telephone skills.

We are looking for Listing Assistants to join our team.
Experience in Real Estate, sales &/or telesales in a cold calling environment can be an advantage.
Responsibilities
Cold calling and canvassing.
Complete all listing preparation and presentation activities when listing opportunities occur.
Greet all customers, both on the phone and in person, in a professional and courteous manner.

Jan 08, 2018

Permanent

We are looking for Listing Assistants to join our team.
Experience in Real Estate, sales &/or telesales in a cold calling environment can be an advantage.
Responsibilities
Cold calling and canvassing.
Complete all listing preparation and presentation activities when listing opportunities occur.
Greet all customers, both on the phone and in person, in a professional and courteous manner.

We are looking for vibrant and enthusiastic individuals to join our team to service our Durbanville, Brackenfell and Bellville areas as Rental Agents, to present and lease properties to prospective lessors. The goal is to scout potential clients, turn them into actual ones and achieve high occupancy rates.
Responsibilities
Present properties and provided amenities in a positive light to prospective tenants
Confirm rental application data and personal references
Stay knowledgeable of the property market status
Provide information on all aspects of properties (expansion, zoning, crime etc)
Ensure proper maintenance and inspect properties periodically
Excellent incentive scheme and commission structure available (Basic + Commission + Company car + Petrol).
All you need is the will to succeed, high work ethic and excellent telephone skills.

Jan 08, 2018

Full Time

We are looking for vibrant and enthusiastic individuals to join our team to service our Durbanville, Brackenfell and Bellville areas as Rental Agents, to present and lease properties to prospective lessors. The goal is to scout potential clients, turn them into actual ones and achieve high occupancy rates.
Responsibilities
Present properties and provided amenities in a positive light to prospective tenants
Confirm rental application data and personal references
Stay knowledgeable of the property market status
Provide information on all aspects of properties (expansion, zoning, crime etc)
Ensure proper maintenance and inspect properties periodically
Excellent incentive scheme and commission structure available (Basic + Commission + Company car + Petrol).
All you need is the will to succeed, high work ethic and excellent telephone skills.