Job description

Security Services Agent

The Fairmont Chateau Lake Louise is a world famous resort located in the heart of the Canadian Rockies on the banks of majestic Lake Louise. Our location and popularity create many situations where the prompt and professional intervention of our security team is critical.

We are looking for a “security professional”. Our setting demands that the right candidate will be experienced in Emergency first aid, loss prevention, fire safety, and guest service.

Hotel Overview: Embrace your passion for hiking, skiing, snowboarding and many other outdoor activities in Banff National Park while pursuing a fulfilling career at Fairmont Chateau Lake Louise. Take a risk, make a change and experience a new adventure while further developing your career. To live and work in a National Park is a once in a lifetime opportunity. Our team is a network of empowered individuals with a strong sense of themselves and the hospitality industry. Work hard, play hard and receive extraordinary benefits including subsidized onsite accommodations, which make saving money very easy to manage. Join our Fairmont family today!

Summary of Responsibilities:

Reporting to the Assistant Director of Security, responsibilities and essential job functions include but are not limited to the following:

Provide transportation to medical facilities both locally at to the town site of Banff in accordance with departmental policy

Provide initial investigations and follow-up to complaints and incidents

Contribute towards the goals and objectives of the department, hotel and corporation

On call for emergency situations

Compliance with all safety regulations of assigned tasks, and ensure a clean and safe working environment with active participation in the hotel health and safety program

Adhere to all environmental policies and programs as required

Other reasonable duties as assigned

Qualifications:

Must possess and maintain Advanced Level II/Emergency Medical Responder first aid and Level ‘C’ Cardiopulmonary Resuscitation (CRR) Allowances will be made for candidates who agree to obtain this certification – Standard level first aid with level ‘C’ CPR would be the minimum hire criteria with no exceptions

Computer literacy to a level allowing the ability to compose and edit typed documents in word processing software. Basic file management skills including the ability to save, rename, move, copy and attach files to electronic mail systems. Working knowledge of Windows 95/98, and Microsoft Word and excel

Must possess the ability to deal with stress and prioritise critical tasks, must work well under pressure

Calm responsible manner and an effective communicator – oral and written

Must be able to work shifts and be considered on-call for emergencies when available

Ability to work with minimal supervision and contribute to team objectives

Ability to understand and follow written and verbal instructions

Valid Alberta driver's licence and a current driver's abstract must be submitted (maximum 4 demerits)

Must be in good physical condition

Must submit to and pass a criminal record and security clearance check

Physical Aspects of Position(include but are not limited to):

Frequent standing and walking throughout shift

Occasional lifting and carrying up to 30 lbs

Occasional kneeling, pushing, pulling, lifting

Occasional ascending or descending ladders, stairs and ramps

Visa Requirements: Applicant must hold proper work authorization to be legally eligible to work in Canada.

We encourage you to visit our website to learn more about living and working in Lake Louise! http://www.lakelouisejobs.com/

ABOUT FAIRMONT HOTELS & RESORTS

At Fairmont Hotels & Resorts we offer our guests the finest hospitality experience in each of our destinations. And we know that, to offer our guests the best, we first need to offer our employees the best. That’s why you'll find exceptional work opportunities—throughout North America and the Caribbean, Europe and Africa, the Middle East and Asia Pacific—as well as industry-leading training, career development, recognition and rewards. Fairmont Hotels & Resorts is a celebrated collection of hotels that includes landmark locations like London’s The Savoy, New York’s The Plaza, and Shanghai’s Fairmont Peace Hotel. Our teams are guided by values of Respect, Integrity, Teamwork and Empowerment; we employ the highest ethical and quality standards, treating all colleagues with fairness and dignity. A community and environmental leader, Fairmont is also regarded for its responsible tourism practices and award-winning Green Partnership program. An exciting future awaits!