Scrolling issue when using Photoshop

Hi everyone! I draw frequently on my Surface Pro 4 using both a Bamboo Ink and Wacom intuos, and have run into an issue where when drawing, vertical motions with a tablet pen result in scrolling up and down instead of drawing. There's no visible on-screen cursor (no hand icon) and it only happens with photoshop- no issues with paint or SAI or any other drawing program. This occurred after updating my Surface this morning, and it was working with no issue immediately prior to updating. I've tried reinstalling drivers for both the Ink and Intuos, deleting Photoshop and reinstalling from scratch, restarting and updating my computer, all to no avail. Any possible solutions to this issue?

I can only get as far as...Users/username/Appdata/Roaming then my only two choices are Media Center Programs or Microsoft. I tried both of those and neither one leads me to Adobe Photoshop. Any suggestions???

Oh man I just made a strange discovery about my computer thanks to this. I have a Surface Pro and I was going into the C drive and discovered my c drive is kinda screwy. So after going into users and to appData there is no Roaming. Is my computer screwed up and do I have to set it to factory reset?

had this issue yesterday with both my huion tablets, sadly thought it was an issue with windows ink and decided to reformat my pc. Found the notepad fix from another thread when it still occurred, can Adobe push this problem through to Microsoft please? Feels like I'm getting nothing but issues at the moment from both adobe and Microsoft updates.

also, could anyone explain the difference between the two methods of using notepad file v uninstalling the update? Will the notepad fix possibly cause issues elsewhere - any benefits lost by bypassing windows ink in favour of wintab?

wow, that's pretty crazy - 27 days ago - so presume this issue was present on insider builds and Microsoft decided to deploy it anyway! Thanks for posting that, think I'll stick with the notepad method for now as I dont trust changing the registry to not cause other problems down the line.

With 'notepad's method' we just forbid Windows to interfere with Wacom (or another) tablet. Moreover, this approach solves ALL troubles with a stylus. I had some troubles with my tablet besides of topic's one. For instance, trembling of the cursor in the liquify filter, inaccuracies, lags etc. Now I understand it's all a Windows's merit. Thus, we remove Windows from this scheme with 'UseSystemStylus 0'. Brilliant!

Thank you for providing a solution davescm! I wanted to note that in step #3 to uncheck "Use Windows Ink" I had to go to "Calibrate" not "Mapping". I don't actually see a mapping tab. Just wanted to clarify for those who might be confused looking for "Mapping".

Thank You. This happened to me yesterday. I just unticked Use Windows Ink under Wacom settings and this worked but lost the pressure on the pen tablet. Followed the notepad method and seems to have restored it

Perfect! As I suspected, the menu and options terms are completely unrelated in german. But with your screenshot I found it, thanks a ton!This has fixed the scrolling. Now I'm working on regaining pen pressure (which, despite double and tripple checking and copying out segments of your post to avoid typos, won't work.)

ISSUE RESOLVED!Ok so, after having found and unchecked the windows ink (which, for some reason is called "Freihand" in german), which left me with NO PRESSURE SENSITIVITYI wasted time on some more meddling, restarting PS, rebooting, etc.

Then I made the following changes, one of which or all together must have resolved the issues:

1.) I created a completely new txt file, named and typed in the content by hand (instead of copying it out from Daves post) and after the 0 (last symbol) simply added a paragraph

2.) I went into the wacom desktop center and reset settings. This caused my tablet to start lagging terribly in addition to continued lack of pressure sensitivity.

3.) I rebooted one final time et voilà: PEN PRESSURE RESTORED!

BIG thanks to you Dave, also thanksto my insistent boyfriend for pushing me to go on fixing, when I was already overly frustrated.Please let us know if this was any help, so others can skip the frustration.

Hi I pay a subscription fee with Adobe, and when i tried these steps and went into my user folder, i noticed that my photoshop file was dated as photoshop CC 2015....not 2018. I don't understand why it's called that. Do I need to do some kind of update? I'm scared to do this process without asking about this.

Was facing the same problem. Searched online forums for hours and then stumbled upon this. Uninstalling the windows update worked for me. Also I went a step ahead and disabled the windows update from services menu, so that it doesn't auto update again.

I would recommend going for the solution I posted with the PSUserConfig file. That way it will work without losing the benefits of the Windows update. (All it does is forces Photoshop to use Wintab rather than Windows Ink).

I tried this update, Dave and I lose pen pressure. I typed it in exactly as you have it and also tried adding my username where it says username. Niether worked. I am currently trying to unistall and will let you know if that does not help.

Note the content must be exactly as posted and the file needs to be named PSUserConfig.txt and located as posted. (Make sure you allow notepad to add the .txt extension or you will end up with a file named PSUserConfig.txt.txt which will not work)

If anyone is still losing pen pressure after this I made a simple mistake when following the notepad fix. I renamed the file as "PSUserConfig.txt" the problem was the ".txt" part. When its saved as a wordpad file the ".txt" is automatic, so technically my file was named "PSUserVonfig.txt.txt" Anyways just in case this happens to anyone else try to delete the ".txt" part at the end.

For some reason, the solutions given here just aren't working for me. None of them. I'm seriously worried about this, because I have to be able to draw. If anyone could help me out, I'd deeply appreciate it. Thank you in advance.