Phoenix Payments Review

Overall Rating

Overview

Phoenix Payments Logo

Update 4/16/2015: Phoenix Payments filed for chapter 11 bankruptcy protection in August 2014. The company has sold most of its assets to Electronic Payment Exchange and appears to be completely inactive.

Sales & Marketing | A+

Phoenix Payments appears to employ independent sales agents, ISOs, and resellers to market its services. This hiring practice is common within the credit card processing industry, and it can often lead to an elevated complaint rate for a company. In this case, however, we are unable to locate any negative Phoenix Payments reviews that accuse the company’s sales agents of unethical conduct. Additionally, the company’s website does not appear to engage in any deceptive advertising strategies.

Costs & Contract | A

There is very little information available about the standard Phoenix Payments contract at this time. It is likely that both Phoenix Payments and Electronic Payment Exchange are ISOs of a larger payment processor, but the identity of this processor is unknown. We are currently unable to locate any specific complaints about the company’s contract terms, which indicates that merchants are generally satisfied with the service they are receiving from Phoenix Payments. If you have any knowledge of the standard Phoenix Payments contract, please leave that information in the comment section of this review.

Complaints & Service | A+

As of this update, we are unable to locate any Phoenix Payments complaints that accuse the company of being a scam or a ripoff. In fact, the company is showing zero total reviews across all consumer protection websites at this time. A total lack of complaints is generally a strong indicator that a company employs a capable and available customer service team. Electronic Payment Exchange also does not show any complaints online. Given this low complaint volume, we are awarding Phoenix Payments an “A+” rating at this time.

BBB Report | A*

As of this review, Phoenix Payments is not listed with the Better Business Bureau. Its alternate business name, Electronic Payment Exchange, does have a BBB profile. Electronic Payment Exchange is showing an “A-” rating despite zero complaints filed in the last three years. The BBB cites a lack of information about the company as the primary factor lowering its score. Given the company’s spotless complaint record, we have slightly adjusted the BBB’s grade to an “A” for the purposes of this review.

Bottom Line

Phoenix Payments rates as a reliable merchant services provider according to our rating system. There is very little information available about the company at this time, but it has a low complaint volume across all consumer protection websites. Its alternate business name, Electronic Payment Exchange, has zero complaints with the BBB. Even when dealing with highly rated payment processors, merchants are encouraged to carefully read their contracts.

This review was originally published on 2/23/13 and was last updated on 4/16/15.

Disclaimer: While the information in the above article is believed to be accurate as of its publish date, the author and publisher make no representation or warranties with respect to the accuracy, applicability, fitness, or completeness of the contents. The author and publisher shall in no event be held liable to any party for any direct, indirect, punitive, special, incidental or other consequential damages arising directly or indirectly from any use of this material, which is provided “as is,” and without warranties. Any and all use of trade names and/or marks are for identification purposes only and shall not be construed as a claim of affiliation, or otherwise, with CardPaymentOptions.com, Inc. ("CPO") in any form. The sole purpose of the material presented herein is to alert, educate, and inform readers. It is not intended as legal or financial advice.

About Phillip Parker

Phillip Parker is a former merchant services agent turned small business advocate and the author of "Fee Sweep," which teaches merchants how to dramatically lower their processing rates, eliminate junk fees, and avoid fine-print scams. He founded CardPaymentOptions.com to help merchants enact positive change in the credit card processing industry.
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