SupportCenter Plus

SupportCenter Plus is a web-based customer support software that lets organizations effectively manage customer tickets, their account & contact information, the service contracts and in the process providing a superior customer experience.

Why SupportCenter Plus?

Multi-Channel Support

Email, Phone, Portal, Social Media and the list keeps growing every day. Get one view of customer interaction irrespective of the communication mode they chose.

Request Tracking & Automation

Automates the process of creating, organizing, tracking requests into a seamless process.

Business Units

Lets each division of your organization define their product or service specific configuration and work as independent units.

Account & Contact Management

Manage your customer information including the products/services purchased, contracts they are entitled to, their organizational hierarchy and so on.

Today, IT is the backbone of all business operations. IT shops are even more concerned now on the service delivery and SLAs like never before. This is because services are consumed on the fly via mobile devices, and they mandate 24x7 availability. It is a tough task to achieve because IT is not one single entity. Things such as network, servers, storage, and applications form the IT.