I have been working with spiceworks for a few weeks now and ran into a slight problem. I have three subnets and have used the network scan successfully to find all the computers from each subnet. Here is where i ran into this problem, I managed to gather all the software from all the computers on the same subnet my computer is on but when i look for the software on the other computers it states "Still gathering software." I have tried turning off the windows firewall, turned off symantec, unchecked the simple file sharing box (doing so allowed me to find the computers), and i have tried the cmd prompt C:\Program files\Spiceworks\bin spiceworks-finder post, nothing has worked so far. Can anyone help me out is there a setting i have missed?

I work with DJ. What we ended up doing was installing Spiceworks on a laptop which we then set up with a static IP on the subnet we need to scan. We disable Symantec Endpoint Protection on the computers, do the scan, then enable SEP again. This would be a pain for someone with a lot of subnets and a lot of computers--we have about 75 devices--but it's what worked so we're taking it.

Can you ping one of the devices directly from the server? Not though the spiceworks interface?

Do you use any routing rules, or access control lists on the network for access to the WAN?

I'm going to take a guess that traffic to/from the WAN segment flows one way only from this particular server. Something in your routing at one end of the WAN or the other, needs configured to be able to talk to that machine.

1st Post

I work with DJ. What we ended up doing was installing Spiceworks on a laptop which we then set up with a static IP on the subnet we need to scan. We disable Symantec Endpoint Protection on the computers, do the scan, then enable SEP again. This would be a pain for someone with a lot of subnets and a lot of computers--we have about 75 devices--but it's what worked so we're taking it.

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