To use the site search, enter one or more
keywords using any combination of product brand name, product
name or type of product. The search will return only products
that match all your keywords. For example:

Entering "jeans" returns all jeans across all
departments (men's, women's, children's, workwear, etc.), all
colors and all brands.

Entering "women's jeans" returns only jeans from the
women's department.

To find detailed product information, select
the desired product from your search or browsing results. The
product page will display a view of the product and the product
details including color and size options.

When you find products that you would like to
compare, check the "Compare" box on the category page for each
product you'd like to compare. Select "Compare" link on the
category page to see a summary of all the products you've
selected. To remove an item from the comparison view, click the
"Remove" link next to the item on the comparison page.

How do I add or remove items
from my shopping cart?

To add an item to your shopping cart, go to
the page view of the product you would like to add. Then choose a
size and color option (if any), enter the quantity you would like
and click "Add to Cart" to place the item in your shopping cart.
Repeat for each unique size and color combination you'd like to
order.

To remove an item from your cart, select one of the options
to go to the shopping cart: "View Cart", "Viewing Items In [Shopping Cart]",
or "Shopping Cart" link. From the shopping cart view, click the "Remove"" link
next to each item you want removed.

To change the quantity of an item in the shopping cart, from the
shopping cart view, enter the number you'd like in the quantity box and click
the "Update" button.

After viewing and/or updating your shopping cart, you can choose
to either "Continue Shopping" or "Checkout".

How do I find out information
regarding product warranties?

Some products are covered by a manufacturer warranty. If you
would like warranty information on a product you have purchased
or are considering purchasing, please call us at 1-877-633-7456
or email us. If you email
us, please include your name, your address, the name of the item,
and the product number, if applicable.

Ordering & Shipping

How do I place an order?

Once you have at least one item in your
shopping cart, you can place your order by clicking "Checkout"
from the shopping cart view. To display your shopping cart,
click on "Cart" in the upper right hand corner.

If you haven't already signed in to the site,
you will be given three options during the checkout process: sign
in if you already have an account, create a new account during
checkout, or checkout without creating an account.

The site will take you step by step through
the process of checking out. At checkout you will enter, confirm
or edit existing payment, billing and shipping information.

Creating an account will allow you to save
your billing and shipping information for speedier checkout on
future orders. An account also allows you to easily track your
order history.

Are there any restrictions to
where I can ship my order?

Due to shipping limitations, all Fishing Rods
over 5 feet (60 inches) will ship via UPS and cannot ship to a PO
Box. A valid physical address must be entered.

Due to shipping limitations, all Drop Ship
Items (ie items shipping directly from the vendor) will ship via
UPS std ground or LTL truck and cannot ship to a PO Box. A valid
physical address must be entered.

We offer shipment to the lower 48 states. At
present we do not offer shipment to Hawaii, Alaska or outside of
the United States. We cannot ship to a PO Box. A valid physical address must be entered.

Can I ship to more than one
address?

You can save two shipping addresses when you
create an account, but you may currently ship to only one address
per order.

What shipping options do I have
and how do I choose a shipping option?

Whenever possible, Mills Fleet Farm offers the following shipping
options: Standard ground (4-7 business days), Expedited (2-3
business days), or Express (next day) delivery. During checkout,
you may choose a shipping option from those available for the
products you have selected. Click here for more Shipping Information.

How much will it cost to ship my
order?

Shipping charges are based on total order value, item weight and the shipping option you choose. You may see your estimated shipping cost by adding items to your cart and clicking the "Checkout" button from the cart summary.

How long will it take to get my
order?

Delivery times vary by the delivery method
and ship-to location:

Standard delivery 4-7 business day

Expedited delivery 2-3 business* days

Express orders placed prior to 3 p.m. CST will be next
business* day delivery

LTL Truck Delivery 7-10 business days

*Saturday delivery is available for an
additional charge

How is sales tax calculated?

Where applicable, Mills Fleet Farm will charge
sales tax on taxable items. Sales tax is calculated based on the
cost of the taxable merchandise. Depending on state-specific
regulations, sales tax may also be assessed on shipping and
handling costs.

Can I order items as tax exempt?

Items may be ordered as tax exempt by
creating a tax exempt profile in "My Account". To create a new
account with a tax exempt profile, select "My Account" and
complete the information in the "register here" section. To add a
tax exempt profile to an existing account, sign in to the site
and select "My Account.", then select "Tax Exemption." Complete
the tax exempt fields on the Tax Exemption Information page. Two
tax exempt profiles may be entered for each account. Sign in to
the site with the tax exempt profile email and password to flag
an order as tax exempt in your shopping cart.

When you have signed into the site with a tax
exempt profile other than farm tax exempt, the shopping cart will
permit you to flag your entire order as tax exempt. When you have
signed into the site with a farm exempt profile, only items
eligible for farm tax exemption will display the ability to be
selected as farm tax exempt. You may choose which farm tax
exemption eligible items are being purchased for farm use and
should be tax exempt . If you have more than one tax profile, you
will be prompted to indicate which of the tax profiles you are
using for that order. Only one tax exempt profile may be used per
order.

What payment methods can I use?

All orders must be paid at the time they are
placed. Mills Fleet Farm accepts Visa, MasterCard, American Express and Discover
cards for payment, as well as Mills Fleet Farm eCommerce gift
cards.

How do I view my order status or
track a shipped order?

If you created an account, you can view your
order status by signing into the site and selecting "Order
Status" or "My Account" followed by "My Orders."

You will receive an email notice when all or
part of your order is shipped. If your order is sent in multiple
shipments, you will receive an email for each shipment. Each
shipment notice email will provide information on how you can
track your shipment.

Your privacy is important to us. Please read our privacy policy to see how your
information is protected.

Returns

How do I return online
purchases?

You can return online purchases that are in
new, unused and resalable condition to our return center by
Parcel Post or UPS within 60 days of the date you received your
order. We do not accept returns on items such as undergarments,
swimwear, DVDs, videos, books, items denoted as hazardous on your
packing slip, items containing gasoline or oil, customized or
personalized merchandise and special orders.

Please follow the return instructions
provided on the back of your packing slip. Remember to enclose a
copy of your packing slip with your return.

If you need help with a return or do not have your packing slip,
contact us.

In-Store Returns and Exchanges

You may return or exchange online purchases
which meet the guidelines provided above in "How do I return
online purchases?" at one of our stores. Please bring your
purchase along with the packing slip you received with your
shipment.

How long will it take to process
my return?

Please allow up to 14 business days for your
return to be processed. Your refund will be credited back to the
credit/debit/check card used to pay for your order. If you paid
using a gift card, a new gift card will be issued to you in the
amount of the return.

My Account

How do I create or update my
account?

To create an account, select "My Account,"
and complete the information in the "register here" section.
Remember that logins and passwords are case sensitive. To update
information on an existing account, sign in to the site and
select "My Account." Update your personal information as needed
and then select "Update."

How do I view my order history?

To see your order history, you must have an
account. Only orders created using "My Account" information will
be part of your order history. To view your order history, sign
in to the site and select "Order Status," or select "Your
Account" and then "My Orders."

How do I print an order receipt?

After your checkout is complete, you will
have the option of printing your order receipt. Click "Print a
Copy for My Records" to print a copy of the order receipt.

You can reprint an order receipt if you
created an account before placing your order. Sign into the site
and select "Order Status," or select "My Account" and then
"My Orders." Select the order from your order history list.
Then click "Print a Copy for My Records."

You can purchase a Mills Fleet Farm gift card
online or at any of the retail stores. To purchase online, select
"Gift Card" from the main menu. When prompted, enter the number
of gift cards you want and choose a denomination from the
available options and then select "Add to Cart."

Where can I ship a gift card?

Gift cards purchased online can be mailed
anywhere in the lower 48 states. Currently, we do not offer
shipment to Hawaii, Alaska or outside of the United States.
Please allow 4 to 7 business days for your gift card to arrive.

How do I shop with my gift card?

You can use your Mills Fleet Farm gift card
to shop online or to shop at a retail store. Older gift cards
sold in the retail stores do not have PIN numbers and may be used
only for retail store purchases. Older cards without PIN numbers
may be replaced with a new card at any retail store. Call
customer service at 1-877-633-7456 for help on replacing a card
without a PIN.

To use your card for an online purchase,
select "Gift Card" as your payment method at checkout. When
prompted, enter the 16-digit gift card number and 8-digit PIN
number found on the back of your card. To reveal the PIN number
on a new gift card, scratch off the protective silver covering.
If your order total is greater than the balance on your gift card
you will be asked to enter bankcard information to pay for the
remaining balance.

To use your card at a retail store, simply
present your gift card as a means of payment. If your purchase
amount is greater than the balance on your gift card, you will be
asked for additional payment methods to pay for the remaining
balance.

Gift cards do not expire. As long as a
balance remains on your gift card it may be used for purchases.

How do I check my gift card
balance?

You may call the toll free number provided on
the back of your gift card to inquire on your gift card balance.

How do I replace a lost or
stolen gift card?

With proof of purchase the balance remaining
on a lost or stolen gift card will be reissued free of charge.
Call customer service at 1-877-633-7456 for replacement of a lost
or stolen gift card.

Additional Terms

No fees apply.

Gift cards may not be used for payment on a Mills Fleet
Farm credit card.

Gift cards may not be redeemed for cash or credit except
where required by law.

Subscriptions

How do I subscribe to Mills
Fleet Farm promotional emails?

On the home page, scroll to the bottom of the
page and click on the Sign up Now button. Enter your name and email.
Select the "I'm interested in receiving regular emails from Mills Fleet Farm"
checkbox and select any categories you're interested in. Click "Submit".

Or, you may call customer service at
1-877-633-7456 to subscribe to promotional emails.

How do I unsubscribe to Mills
Fleet Farm promotional emails?

If you no longer wish to receive Mills Fleet
Farm promotional emails, you can unsubscribe by clicking on
"Unsubscribe" in the footer of any of our promotional emails.
Select the Mills Fleet Farm Email Subscriptions checkbox. Click
Update to complete unsubscribing to email. You will still receive order-related emails,
including order and shipping confirmations.

Or, you may call customer service at
1-877-633-7456 to unsubscribe to promotional emails.

Employment

How do I apply for a position
with Mills Fleet Farm?

Please visit our "Careers" link at the bottom of our home page
to download an employment application.
Complete and mail
it in, or bring your application to the nearest Mills Fleet Farm retail store.