Recently switched to Tmobile. I have been experiencing 2 dropped calls minimum a day. Yesterday, I was on a business call and the call dropped. I call the customer service and all they offer is a booster. I switched with the BOGO offer so really don't know what my options are. Very frustrating experience. I call my wife everyday during commute and call drops without fail.

Initially, I thought the calls were dropping from my home and then my wife office. Tmobile offered to send boosters for 2 locations. But, just this week I realized calls are dropping from several locations geographically. Mine is Iphone X and my wife is Iphone 8 Plus. We call each other and call drops consistently.

I was trying to get a location (e.g. a Zip Code). The iPhones are not noted for having the best reception. If you are using WiFi Calling you pretty much have to stay in one spot and have a strong WiFi signal.

While driving you're connection is going from tower to tower so it's possible to drop calls. Sorry to hear that was an important one. If it's continuing to happen in a specific area, we can have our engineers look into it with a Service Complaint.

Really feel helpless here because I bought the second phone using the Tmobile BOGO which forces me now to pay the full phone off to switch to another carrier. I have to come up with $999 (iphone X) that I didn't expect to spend.

We don't want you to feel helpless. Are both phones having dropped calls in the same area? As I mentioned, we can have our Tech Care folks file a Service Complaint for areas where you're having dropped calls. I want you to be aware of some factors that can contribute to dropped calls and moving between towers is one of a few things that can cause that to happen.

Both phones have dropped calls in multiple areas. Tech folks were engaged for couple of areas and they sent me the booster. But, I am experiencing call drops consistently in several places. If you have tech folks how know how to solve, please have them call me asap. Tmobile also sent me new SIM cards as they thought that might solve the issue. poped them in last night. As of this, I still experience dropped call while on phone with my wife (Calling from SF to Gilroy)

The replacement SIMs are a placebo that they pass out to get the customers off the line. No one has ever been able to explain what a new SIM would do for a phone that is otherwise registering on the network.