The survey found that the majority of GP patients and social care users report a positive experience of their care. However, an overarching finding was that respondents were slightly less positive than in previous surveys, in particular about accessing GP services and support for carers.

The survey and sampling approach have been developed by the Scottish Government in consultation with a range of stakeholders including NHS Boards, Integration Authorities and NHS National Services Scotland. The survey can be completed via a paper questionnaire and returned by post; online or by phone.