He is located in Redcliff, a very small town outside of Medicine Hat. He doesn't serve customers at his location (or in Redcliff at all), he is a tree faller / removal service.

I have setup his GMB account to 'service area business' that services Medicine Hat.

When we build citations, however, how should be be promoting him - are we to use his Redcliff address and phone number? I'm not clear on how Google would view this - would they give advantage to a business located in Medicine Hat that services Medicine Hat? Redcliff is about 10 km away form my understanding.

So in the service-area settings be sure to uncheck the box that says:I also serve customers at my business address. (Your address will be hidden from the public if this box isn't checked.)

Arborists that are located in Medicine Hat do have an advantage over him but I think he's close enough that he could eventually break into the map results for Medicine Hat specific keywords, and for non-location specific keywords searched by people that are in Medicine Hat.

Yes, when you build citations you would use the Radcliff address and phone number.

TomW, Google My Business Top ContributorWas your question answered? If so, please mark the post that answered it as the ‘Best Answer.’ Learn how here.