Auto-pay didn't work, PLAN EXPIRED in red, what next?

So my auto-pay didn't go through, but my phone number is still working, but data isn't.

Right now my account is showing Available Funds: $35 as I tried to manually make the payment that was due but didn't go through for whatever reason. It looks like the $35 just got credited to my account however, and didn't actually pay for my plan. Do I need to pick a new plan again? When I try to do that it says any funds paid towards my last plan wouldn't be credited to my new one...does that mean that $35 I paid just sits there or...what?

Re: Auto-pay didn't work, PLAN EXPIRED in red, what next?

So my auto-pay didn't go through, but my phone number is still working, but data isn't.

Right now my account is showing Available Funds: $35 as I tried to manually make the payment that was due but didn't go through for whatever reason. It looks like the $35 just got credited to my account however, and didn't actually pay for my plan. Do I need to pick a new plan again? When I try to do that it says any funds paid towards my last plan wouldn't be credited to my new one...does that mean that $35 I paid just sits there or...what?

The fact that your phone number is still working and that you're seeing Plan Expired suggests that tonight is your renewal.

Don't touch anything. You don't actually know yet that the autopay didn't work as your service hasn't actually renewed yet.

The renewal tonight will take what it needs from your Available Funds first and then any more from your autopay.

Re: Auto-pay didn't work, PLAN EXPIRED in red, what next?

So my auto-pay didn't go through, but my phone number is still working, but data isn't.

Right now my account is showing Available Funds: $35 as I tried to manually make the payment that was due but didn't go through for whatever reason. It looks like the $35 just got credited to my account however, and didn't actually pay for my plan. Do I need to pick a new plan again? When I try to do that it says any funds paid towards my last plan wouldn't be credited to my new one...does that mean that $35 I paid just sits there or...what?

Sometimes on the evening before the payment date, the plan will state expired and other warnings, but your phone will work and your payment will go through overnight.

@Dunkman What if the account shows plan expired for a week but the phone is still working.

If the plan is expired, technically, the plan should not be working at all. OP did mention that the phone was working, but data was not. If OP provided more information, then we can provide more guidance.

If the plan is expired and the plan is working, maybe some issue with account at the back end or the website being finicky again....