Could they spare a drink of water? They charged extra for everything, including the air you breathed.

VCE

SPU

Regular 2,0

It was a quick flight.

They took me and my wife's carry on, that we had already stored in the over head cabins on 3 flights before this one and told me it was to big. Then they made me pay 120 Euros and asked me to take the bag out to the plane. When I got to the plane the men working with the suitcases said my bag was more than capabale of fitting overhead and let me take it up. So they charged me 120 Euros extra for nothing and only did this once they saw my American Passport.

ATH

JTR

Aceptable 4,6

Organization in boarding the plane

When i read the baggage rate, its only 20 euro, when i got there its 40 euro the lady told me its cheaper on line cuz i was there 6 hours early. I didnt know that i have to buy the baggage ahead of time. It would be nice if its highlighted in red when i bought the tix. Also i had to pay extra 30 euro bec i didnt chk in on line, seriously? What is the point of having a chk un counter? Also i was told to come back 2 hours before my flight . As i said i was there 6 hours eatly, when i came back the chk in on line is already closed. Im sure its a common problem , a lot if ppl paid extra and were complaining, they could have told us or have a sign there. Dont u think 30 euro is a lot to pay for not chking in? Is it only in europe? Its better when we book that ppl shld be warn of the pronlem, i paid extra 210 euro bec there are 3 of us plus the internet there suck at the airport , if you get in on the internet in 2 mins you are out or cant get in gor hours

ATH

JTR

Aceptable 5,0

To check a bag is about $75 if you do it at airport. We witnessed a number of people who had done carry on from Athens to Santorini not be able to do carry on back. It's a scam on the Island. The bin in which you have to fit your bag is smaller on Santorini.

VCE

JTR

Regular 3,6

Boarding was like any other boarding, it went fine, but then we had to sit on runway for about 30 minutes or so. Not a huge deal. I keep myself busy on computer so flight went quickly.

Flight crew was not happy and they didn't even pretend to be. Seats were not comfortable at all and mine even had a huge tear in it so it just bugged my back side the entire flight. Food was not good at all! Salad smelled moldy. Oh yeah, and I ended up paying extra for my bags that were exactly the same as my husbands but he was not up charged. Between the c crew and the constant selling and up charges, I would rather pay more for a different company.

Service from ground staff in Palma
Being charged twice for our bags. Paid £200 for 2 bags instead of £100. Will never fly Ryan air again.

PMI

DUB

Regular 2,6

20 minutes notice of an 8 hour delay. Zero communication, treated like cattle by ground staff, given a €5 food voucher after literally chasing staff around other boarding gates. €5 is not “reasonable” food expense for this length of delay under EU261. Then sent a reminder to claim from insurance company. No Ryanair - we will be claiming full amount from you, and encouraged other travellers to do the same. Utter amateurs and fraudsters.

STN

FAO

Excelente 8,0

Staff where nice and flight was on time

I flu with my baby 18months and my partner, we were sat separately which didn’t help me at all as my child just kept asking and crying for her dad. No space to put her on my lap as she is a lap child.

MAN

SXF

Aceptable 5,0

In flight snacks were good. Staff pleasant.

Getting through security was a stressful nightmare. I had no idea what to put where. Was just given a tray and expected to know. Signs said inhalers needed to be in plastic bag but website said meds were ok but keep handy. Threatening notices said if you get it wrong your bag will be searched and you can be delayed for up to half an hour (the inference being you could miss your flight). Vowed not to fly again although may get over it!

TFS

STN

Regular 2,0

Nothing

I want to claim the money back for 4h wating for the flight and luggage in stansted london. They should sell the company. Airplains very dirty. Website not working to add services, overall I will never go with them again

Plane boarded early. Then we sat for 45 minutes past our departure time while they did unspecified maintenance on the plane. Poorly organized and chaotic.

MAD

BCN

Excelente 10,0

El abordaje rápido y muy buen servicio de atención

BCN

BIO

Regular 3,6

2 horas y media de retraso injustificado

BRU

BCN

Regular 2,0

Our flight was slated for 3:35pm departure. But hours before the flight, the guessing game started as to how delayed and for what reason the flight was delayed. We ended up leaving 4 hours later and with one feeble apology from the captain...

Absolutely nothing. A meager €8 voucher that didn't even cover a meal and a poorly informed gate agent that couldn't provide any information because the head office wouldn't provide any information. To top it all off, the lie as to why the flight was delayed was not maintained by either ground staff nor the crew. Unbelievable

Boarding process stinks. You have 2 groups but board them all at the same time well let's say start to board by having us wait outside for 20 minutes in 90 plus heat. No water then stand on a hot bus for another 15 or 20. If we want a water after heat stroke it's 2.50

CTA

VCE

Bueno 6,0

Checking and boarding were easy. Also email reminders were helpful.

Could they spare a drink of water? They charged extra for everything, including the air you breathed.

VCE

CTA

Aceptable 5,0

Not much cheap airline that get you to book a cheap fare then over charge you on everything else. Surprised these crooks don't charge for air.
If you are flying business with no luggage it's ok.

Way we boarded a b all together sucked. Why have 2 groups when its first come first in. Wait in airport no seats then stand in a hot bus move to a hot plane and pay 2.50 for water long after flight started . Waters should be given as soon as you sit down in such conditions

JTR

VCE

Regular 2,0

The only saving grace to this whole experience was the woman at the check in counter who was friendly and made small talk while checking our bags.

Honestly, I would consider myself well travelled but after this flight I wanted to rule out air travel from our future plans. The take off was bumpy, fast and uncomfortable. Handling the turbulence was unbearable and I had a full blown panic attack on the flight. I couldn't understand a word of the English announcements each time we hit turbulence. I felt unbearably sick but couldn't bring myself to get out of my seat. There was no food, no entertainment, and definitely no entertainment. I hope to never fly Volotea again.

ATH

JTR

Aceptable 4,6

Organization in boarding the plane

When i read the baggage rate, its only 20 euro, when i got there its 40 euro the lady told me its cheaper on line cuz i was there 6 hours early. I didnt know that i have to buy the baggage ahead of time. It would be nice if its highlighted in red when i bought the tix. Also i had to pay extra 30 euro bec i didnt chk in on line, seriously? What is the point of having a chk un counter? Also i was told to come back 2 hours before my flight . As i said i was there 6 hours eatly, when i came back the chk in on line is already closed. Im sure its a common problem , a lot if ppl paid extra and were complaining, they could have told us or have a sign there. Dont u think 30 euro is a lot to pay for not chking in? Is it only in europe? Its better when we book that ppl shld be warn of the pronlem, i paid extra 210 euro bec there are 3 of us plus the internet there suck at the airport , if you get in on the internet in 2 mins you are out or cant get in gor hours

the app is that that great, it gets stook. Also, they don't have any chance to change or re-schedule any flight.

ATH

JTR

Aceptable 5,0

To check a bag is about $75 if you do it at airport. We witnessed a number of people who had done carry on from Athens to Santorini not be able to do carry on back. It's a scam on the Island. The bin in which you have to fit your bag is smaller on Santorini.

NAP

MRS

Aceptable 4,3

Low cost

Have to carry any carry-on luggage up the metal stairs in any weather, up to plane. Same thing after landing.

ATH

JTR

Aceptable 4,6

Organization in boarding the plane

When i read the baggage rate, its only 20 euro, when i got there its 40 euro the lady told me its cheaper on line cuz i was there 6 hours early. I didnt know that i have to buy the baggage ahead of time. It would be nice if its highlighted in red when i bought the tix. Also i had to pay extra 30 euro bec i didnt chk in on line, seriously? What is the point of having a chk un counter? Also i was told to come back 2 hours before my flight . As i said i was there 6 hours eatly, when i came back the chk in on line is already closed. Im sure its a common problem , a lot if ppl paid extra and were complaining, they could have told us or have a sign there. Dont u think 30 euro is a lot to pay for not chking in? Is it only in europe? Its better when we book that ppl shld be warn of the pronlem, i paid extra 210 euro bec there are 3 of us plus the internet there suck at the airport , if you get in on the internet in 2 mins you are out or cant get in gor hours

VCE

CTA

Aceptable 5,0

Not much cheap airline that get you to book a cheap fare then over charge you on everything else. Surprised these crooks don't charge for air.
If you are flying business with no luggage it's ok.

Way we boarded a b all together sucked. Why have 2 groups when its first come first in. Wait in airport no seats then stand in a hot bus move to a hot plane and pay 2.50 for water long after flight started . Waters should be given as soon as you sit down in such conditions

The Paris to Luton flight is nearly always delayed. The is no slack in the timetable so any morning delay continues until the evening.

RNS

LYS

Excelente 8,0

Good flight on time

Security and gate check ins are too many / too slow.

LIS

LTN

Bueno 7,6

everything

i think the whole airline companies are losing the idea of providing simple free tea or coffee.

LTN

VIE

Regular 3,3

Short flight time.

Two of us were booked on the same seat on a full flight. The staff never apologized or explained what was happening. Luckily, we both managed to get to Vienna due to some passengers missing their flight. Howeveer, abysmal service, no explanation and overall terrible experience.

NCE

CDG

Regular 2,0

NOTHING

Absolute worst experience in 15 years of frequent travel. EasyJet flight was cancelled from Paris to Nice incurring and additional 417 euro flight with Air France and 250 euro TAXI from Toulon to nice. Absolute absurdity as there were no other flights to Nice for 2 days. Easy jet then OVERBOOKED me from Nice to Paris. I had to fly Air France AGAIN, an additional 380 euro and I missed my connecting flight from Paris to jfk costing me an additional $800USD. How is this even allowed? WORST company to have ever existed, they must go out of business, contacting BBB and getting the word out on this disgusting company.

Boarding process stinks. You have 2 groups but board them all at the same time well let's say start to board by having us wait outside for 20 minutes in 90 plus heat. No water then stand on a hot bus for another 15 or 20. If we want a water after heat stroke it's 2.50

ATH

JTR

Aceptable 5,0

To check a bag is about $75 if you do it at airport. We witnessed a number of people who had done carry on from Athens to Santorini not be able to do carry on back. It's a scam on the Island. The bin in which you have to fit your bag is smaller on Santorini.

VCE

JTR

Regular 3,6

Boarding was like any other boarding, it went fine, but then we had to sit on runway for about 30 minutes or so. Not a huge deal. I keep myself busy on computer so flight went quickly.

Flight crew was not happy and they didn't even pretend to be. Seats were not comfortable at all and mine even had a huge tear in it so it just bugged my back side the entire flight. Food was not good at all! Salad smelled moldy. Oh yeah, and I ended up paying extra for my bags that were exactly the same as my husbands but he was not up charged. Between the c crew and the constant selling and up charges, I would rather pay more for a different company.

ATH

VCE

Aceptable 5,3

I booked an afternoon flight on Volta. They changed me weeks later to a morning flight. I told them I wanted to cancel my earlier flight and preferred a refund instead. I have never received credit for my cancellation.

VCE

SPU

Regular 2,0

It was a quick flight.

They took me and my wife's carry on, that we had already stored in the over head cabins on 3 flights before this one and told me it was to big. Then they made me pay 120 Euros and asked me to take the bag out to the plane. When I got to the plane the men working with the suitcases said my bag was more than capabale of fitting overhead and let me take it up. So they charged me 120 Euros extra for nothing and only did this once they saw my American Passport.

20 minutes notice of an 8 hour delay. Zero communication, treated like cattle by ground staff, given a €5 food voucher after literally chasing staff around other boarding gates. €5 is not “reasonable” food expense for this length of delay under EU261. Then sent a reminder to claim from insurance company. No Ryanair - we will be claiming full amount from you, and encouraged other travellers to do the same. Utter amateurs and fraudsters.

PMI

LPL

Regular 2,0

Liverpool airport, flight

Service from ground staff in Palma
Being charged twice for our bags. Paid £200 for 2 bags instead of £100. Will never fly Ryan air again.

MAN

SXF

Aceptable 5,0

In flight snacks were good. Staff pleasant.

Getting through security was a stressful nightmare. I had no idea what to put where. Was just given a tray and expected to know. Signs said inhalers needed to be in plastic bag but website said meds were ok but keep handy. Threatening notices said if you get it wrong your bag will be searched and you can be delayed for up to half an hour (the inference being you could miss your flight). Vowed not to fly again although may get over it!

FAO

DUB

Regular 2,0

We attempted to cancel our reservations more than a week before our trip because my husband was hospitalized. Not with the flu or a broken arm, but a major and serious life threatening illness we are still dealing with. We provided numerous documents as proof of the absolute dire situation and they denied the request over and over again. I get that the tickets were "non-refundable" but at least offer vouchers, credit, or be totally a stand-up company and refund the tickets. It wasn't buyers remorse, trust me, we would have preferred to be in Portugal, rather than sitting in a hospital hoping and praying for his recovery.

To check a bag is about $75 if you do it at airport. We witnessed a number of people who had done carry on from Athens to Santorini not be able to do carry on back. It's a scam on the Island. The bin in which you have to fit your bag is smaller on Santorini.

IBZ

PMO

Excelente 8,3

Todo perfecto!
El vuelo salió en hora y llegamos a la hora precista

VCE

CTA

Aceptable 5,0

Not much cheap airline that get you to book a cheap fare then over charge you on everything else. Surprised these crooks don't charge for air.
If you are flying business with no luggage it's ok.

Way we boarded a b all together sucked. Why have 2 groups when its first come first in. Wait in airport no seats then stand in a hot bus move to a hot plane and pay 2.50 for water long after flight started . Waters should be given as soon as you sit down in such conditions

CTA

NAP

Aceptable 4,0

Not much

Boarding process stinks. You have 2 groups but board them all at the same time well let's say start to board by having us wait outside for 20 minutes in 90 plus heat. No water then stand on a hot bus for another 15 or 20. If we want a water after heat stroke it's 2.50

ATH

VCE

Aceptable 5,3

I booked an afternoon flight on Volta. They changed me weeks later to a morning flight. I told them I wanted to cancel my earlier flight and preferred a refund instead. I have never received credit for my cancellation.

They took me and my wife's carry on, that we had already stored in the over head cabins on 3 flights before this one and told me it was to big. Then they made me pay 120 Euros and asked me to take the bag out to the plane. When I got to the plane the men working with the suitcases said my bag was more than capabale of fitting overhead and let me take it up. So they charged me 120 Euros extra for nothing and only did this once they saw my American Passport.

CTA

VCE

Bueno 6,0

Checking and boarding were easy. Also email reminders were helpful.

Could they spare a drink of water? They charged extra for everything, including the air you breathed.

JTR

VCE

Regular 2,0

The only saving grace to this whole experience was the woman at the check in counter who was friendly and made small talk while checking our bags.

Honestly, I would consider myself well travelled but after this flight I wanted to rule out air travel from our future plans. The take off was bumpy, fast and uncomfortable. Handling the turbulence was unbearable and I had a full blown panic attack on the flight. I couldn't understand a word of the English announcements each time we hit turbulence. I felt unbearably sick but couldn't bring myself to get out of my seat. There was no food, no entertainment, and definitely no entertainment. I hope to never fly Volotea again.

VCE

JTR

Regular 3,6

Boarding was like any other boarding, it went fine, but then we had to sit on runway for about 30 minutes or so. Not a huge deal. I keep myself busy on computer so flight went quickly.

Flight crew was not happy and they didn't even pretend to be. Seats were not comfortable at all and mine even had a huge tear in it so it just bugged my back side the entire flight. Food was not good at all! Salad smelled moldy. Oh yeah, and I ended up paying extra for my bags that were exactly the same as my husbands but he was not up charged. Between the c crew and the constant selling and up charges, I would rather pay more for a different company.

NAP

MRS

Aceptable 4,3

Low cost

Have to carry any carry-on luggage up the metal stairs in any weather, up to plane. Same thing after landing.

Boarding process stinks. You have 2 groups but board them all at the same time well let's say start to board by having us wait outside for 20 minutes in 90 plus heat. No water then stand on a hot bus for another 15 or 20. If we want a water after heat stroke it's 2.50

IBZ

PMO

Excelente 8,3

Todo perfecto!
El vuelo salió en hora y llegamos a la hora precista

PRG

VCE

Aceptable 4,0

the app is that that great, it gets stook. Also, they don't have any chance to change or re-schedule any flight.

VCE

CTA

Aceptable 5,0

Not much cheap airline that get you to book a cheap fare then over charge you on everything else. Surprised these crooks don't charge for air.
If you are flying business with no luggage it's ok.

Way we boarded a b all together sucked. Why have 2 groups when its first come first in. Wait in airport no seats then stand in a hot bus move to a hot plane and pay 2.50 for water long after flight started . Waters should be given as soon as you sit down in such conditions

NAP

MRS

Aceptable 4,3

Low cost

Have to carry any carry-on luggage up the metal stairs in any weather, up to plane. Same thing after landing.

Service from ground staff in Palma
Being charged twice for our bags. Paid £200 for 2 bags instead of £100. Will never fly Ryan air again.

TFS

STN

Regular 2,0

Nothing

I want to claim the money back for 4h wating for the flight and luggage in stansted london. They should sell the company. Airplains very dirty. Website not working to add services, overall I will never go with them again

Plane left an hour after scheduled time. Amenities were mediocre but that's what you expect with Ryanair. Didn't even get water.

PMI

DUB

Regular 2,6

20 minutes notice of an 8 hour delay. Zero communication, treated like cattle by ground staff, given a €5 food voucher after literally chasing staff around other boarding gates. €5 is not “reasonable” food expense for this length of delay under EU261. Then sent a reminder to claim from insurance company. No Ryanair - we will be claiming full amount from you, and encouraged other travellers to do the same. Utter amateurs and fraudsters.

the app is that that great, it gets stook. Also, they don't have any chance to change or re-schedule any flight.

ATH

JTR

Aceptable 4,6

Organization in boarding the plane

When i read the baggage rate, its only 20 euro, when i got there its 40 euro the lady told me its cheaper on line cuz i was there 6 hours early. I didnt know that i have to buy the baggage ahead of time. It would be nice if its highlighted in red when i bought the tix. Also i had to pay extra 30 euro bec i didnt chk in on line, seriously? What is the point of having a chk un counter? Also i was told to come back 2 hours before my flight . As i said i was there 6 hours eatly, when i came back the chk in on line is already closed. Im sure its a common problem , a lot if ppl paid extra and were complaining, they could have told us or have a sign there. Dont u think 30 euro is a lot to pay for not chking in? Is it only in europe? Its better when we book that ppl shld be warn of the pronlem, i paid extra 210 euro bec there are 3 of us plus the internet there suck at the airport , if you get in on the internet in 2 mins you are out or cant get in gor hours

VCE

CTA

Aceptable 5,0

Not much cheap airline that get you to book a cheap fare then over charge you on everything else. Surprised these crooks don't charge for air.
If you are flying business with no luggage it's ok.

Way we boarded a b all together sucked. Why have 2 groups when its first come first in. Wait in airport no seats then stand in a hot bus move to a hot plane and pay 2.50 for water long after flight started . Waters should be given as soon as you sit down in such conditions

IBZ

PMO

Excelente 8,3

Todo perfecto!
El vuelo salió en hora y llegamos a la hora precista

NAP

MRS

Aceptable 4,3

Low cost

Have to carry any carry-on luggage up the metal stairs in any weather, up to plane. Same thing after landing.