Client Services Associate | Dutch

We are looking for a Client Services Associate for our client, an international supply chain company in the Amsterdam area. They are a leading provider in cold-chain visibility solutions for global leading companies in the food and pharmaceuticals industries. They enable their clients to track and monitor assets across the supply chain and ensure the integrity of temperature-sensitive products.

Collaboration with Supply Chain/Inventory, Programming, Shipping, and Finance departments to ensure on time deliveries and consistent customer communication

Proactive Outbound Follow Up Communication

Support program compliance

Revenue generation to existing customers (relationship calls)

Lead qualification and follow up with Sales

Quote Management

Account Set Up & Management relating to:

Customer Relationship Management & ERP database maintenance

Coordinate with Sales force to enter appropriate account information

Return Materials Authorization for post-sale services

Complete projects with little supervision and/or direction

Other tasks as assigned

REQUIREMENTS

Bachelor’s Degree

Native or near-native level of Dutch and excellent English is a MUST!

Minimum of 3 years’ experience in similar role supporting customers

Logistics experience considered a plus

Professional written and verbal communication skills are required to clearly convey ideas, information, and concepts

Experience with an ERP/CRM database and superior attention to detail to accurately input data and navigate a database are required

Inside sales experience considered a plus

Experience working with international customers

COMPANY PROFILE

They are a leading provider in cold-chain visibility solutions for global leading companies in the food and pharmaceuticals industries. They enable their clients to track and monitor assets across the supply chain and ensure the integrity of temperature-sensitive products.