How are fiat refunds of TenX Card purchases handled?

1. Where the funds have been taken from your wallet but the merchant never received the funds.

You may see this as a "Reversal". Despite the merchant not receiving any funds, the funds will still be deducted from your TenX Wallet.

This refund will take up to 21 days to process.

Funds will be credited back to you in the original crypto you used to make your payment with, at the original value.

2. Where you or the merchant cancel the order and the merchant refunds the money.

Funds from a cancelled order take up to 14 days to process.

Funds will be credited back to you in the original crypto you used to make your payment with.

As this refund is done from the merchant side in fiat, this will be affected by current exchange rates.

3. Where you initiate a chargeback, and the chargeback is approved.

As an investigation is initiated, a chargeback can take anywhere from 45 days to 6 months to process.

If successful, funds will be credited back to you in the original crypto you used to make your payment with. As the chargeback is given in fiat, this will be affected by the exchange rate at the time the chargeback is processed.