Additional Info

Additional Info

Creating a business data model
Course includes a high degree of practical assignment work
ITIL® 2011 Intermediate: Release Control & Validation (RCV) Exam with Passing Assurance*
*Passing Assurance: You get ONE re-attempt "at 50% discount".

Target Audience

IT service and support managers and staff
Project managers
IT consultants and developers
Key business users
CIOs

Eligibility

You must hold the ITIL v3 Foundation Certificate, the v3 Foundation Bridge Certificate or the ITIL Expert certificate achieved via a bridging route. Two to four years of professional experience working in IT service management is highly desirable.