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1 JOB DESCRIPTION SYSTEMS DEVELOPMENT OFFICER - Grade 6 Title: Contract type: Systems Development Officer Fixed Term 12 Months Grade: Grade 6 Location: Reporting to: Carmarthen or Lampeter Campus Information Systems Manager MAIN PURPOSE OF JOB Specifically, the role will support further development of the University s e:vision web portal for its SITS student record system. The role will involve working closely with developers, analysts, the Registry department and other stakeholders with the University. The general system development officer s role is to design, code, test, and analyse software programs and applications; and to assist in the implementation and integration of externally procured applications. This includes researching, designing, documenting, and modifying software specifications throughout the production lifecycle, examining business models and flows of data. The post holder will be responsible for the project management of solutions as appropriate. The system development officer will also analyse and amend software errors in a timely and accurate fashion and provide status reports where required. Procurement & Deployment Conduct research on emerging application development software products, languages, and standards in support of procurement and development efforts relating to the University s e:vision project Conduct research on emerging application products in support of procurement and development efforts relating to the University s e:vision project Recommend, schedule, and perform software improvements and upgrades to the University s e:vision solutions. Operational Consistently write, translate, and code e:vision applications according to specifications. Run and monitor software performance tests on new and existing e:vision applications for the purposes of correcting errors, isolating areas for improvement, and general debugging. Administer critical analysis of test results and deliver solutions to problem areas. Generate statistics and prepare and write reports for management and/or team members on the status of the programming process. Assist in the development and maintenance of user manuals and guidelines relating to e:vison solutions. Liaise with system engineers and other system developers in resolving e:vision problems or related university software systems. Provide guidance to system development administrators. SPECIFIC DUTIES 1a Communication (oral, written and electronic) - Standard Ensure that all communication is in accord with the University s Dignity at Work principles and Welsh Language Policy. Communicate effectively and professionally in both formal and informal situations with colleagues at all levels within the University, with students (and where applicable their parents/guardians/close relations), with auditors, governors, external bodies or contractors as appropriate for the post. Page 1

2 Engage appropriately with external contacts and members of the public, always representing the University in a positive way Respond promptly to routine enquiries and requests for information, ensuring that a positive departmental and corporate image is created and maintained at all times. Communication will be mainly of straightforward information but occasionally will require careful explanation or interpretation to help others understand, taking into account what to communicate and how best to convey the information to others. Occasionally there may be a requirement to communicate ideas or information of a more complex nature, which may be detailed, technical or specialist. Recognise the need to adapt communication style to accommodate for the appropriate audience and level. 1b Communication Job Specific Provide clear written communication to diverse recipients relating to systems, projects and progress reports Generate statistics and reports for management and/or team members on the status of the programming process Assist in the development and maintenance of user manuals and guidelines. To be able to convey complex conceptual ideas or complex information which may be highly detailed, technical or specialist in user-friendly language to non-technical staff and end users. 2a Teamwork and Motivation - Standard Effectively participate in and deliver a contribution to the departmental team and when directed with associated teams within the University. Be supportive and encouraging of others in the team, helping to build co-operation by applying a flexible approach to delivering team results. Contribute to building team morale as an active participant in the team. Cover for colleagues work during absence. Act as a responsible and active team member, meeting agreed deadlines, and developing productive working relationships with other members of staff, demonstrating by example that the views of other team members are respected. Demonstrate strong self motivation and enthusiasm for the post, with the capability to work for periods without supervision whilst undertaking a range of disparate duties within conflicting time frames. Within this grade there will, on occasion, be a requirement to clarify requirements, ensuring that tasks and objectives are clearly defined and clarified and that work is organised and delegated fairly and according to individual abilities. Help the team focus their efforts on the task in hand and encourage individual team members as appropriate. 2b Teamwork and Motivation Job Specific Collaborate with analysts, designers, and system owners in the testing of new software programs and applications. 3a Liaison and Networking Standard Carry out standard day to day liaison using existing procedures in order to ensure the dissemination of information in the right format to the right people at the right time. Participate in networks within the University or externally, in order to ensure the dissemination of information in the right format to the right people at the right time, and to build relationships and contacts to facilitate future exchange of information. Engage and develop internal networks in order to ensure the dissemination of information in the right format to the right people at the right time, and to build relationships and contacts to facilitate future exchange of information. 3b Liaison and Networking Job Specific Liaise with system engineers to assist with quality assurance, program logic, and data processing Liaise with vendors for efficient implementation of new software products or systems and for resolution of any adaptation issues. 4a Service Delivery Standard Deal professionally with internal or external contacts, where the service is usually initiated by the role holder, following set standards or procedures in accordance with agreed departmental aims and objectives. Provide a consistent, quality standard of service delivery to staff, students and others as appropriate. Undertake duties in a thorough, accurate and timely manner with appropriate attention to detail Create, maintain and process documentation, records and data, in accordance with agreed procedures and standards. Create a positive image of the University by being responsive and prompt in responding to requests and referring the user to a more senior or more appropriate person if necessary. Understand and explore customers needs in order to adapt the service accordingly. This adaptation will normally be within the University s existing policies and procedures. Practice appropriate standards of confidentiality and ensure that all documentation is securely and appropriately filed and stored. 4b Service Delivery Job Specific Contribute to the high quality development and deployment of new applications, systems software, and/or Page 2

3 enhancements to existing applications throughout the university Translate requirements into highly specified documentation including flow charts and diagrams, outlining system capabilities and business processes and present to the relevant stakeholders. Run and monitor software performance tests on new and existing programs for the purposes of correcting errors, isolating areas for improvement, and general debugging. Install software products for end users as required Assist other developers, analysts, and designers in conceptualizing and developing new software programs and applications. Strong customer service orientation 5a Decision Making Standard Take some independent decisions to a level that could have minor impact Participate in some collaborative decisions, working with others to reach an optimal conclusion that could have moderate impact. Provide advice or input in order to contribute to the decision making of others to a level that could have moderate impact. 5b Decision Making - Job Specific Administer critical analysis of test results and deliver solutions to problem areas. 6a Planning, Organising and Managing Resources - Standard Plan, organise and prioritise own work and resources, and that of any direct reports on a daily, weekly or monthly basis. Make constructive contributions to improvements in the use of resources. Within this grade there may be, on occasion, a requirement to plan and manage small projects, ensuring the effective use of resources and monitoring progress against plan. Receive information from individuals and process in order to provide information to others to complete their planning. Monitor own performance and progress of task completion in accordance with pre-determined parameters and timeframe set by line manager. 6b Planning, Organising and Managing Resources - Job Specific Plan phases of the software development life cycle (SDLC) for a variety of projects. 7a Initiative and problem solving Standard Make constructive contributions to improvements to departmental service or procedures. Demonstrate proactivity in undertaking tasks rather than expecting work to be allocated. Use initiative and creativity to resolve problems where the optimal solution may not be immediately apparent but has to be assessed by a process of reasoning, weighing up the pros and cons of different approaches, identifying and assessing practical options and breaking the problem down into component parts. Occasionally there may be an expectation resolve problems where there is a mass of information or diverse, partial and conflicting data, with a range of potential options available and in this context there will be a requirement to apply creativity to devise varied solutions, approaching the problem from different perspectives. 7b Initiative and problem solving Job Specific Consistently write, translate, and code software programs and applications according to specifications. To participate in the identification and resolving of programme errors 8a Analysis and Research Standard Analyse routine data or information using predetermined procedures and gathering the information from standard sources, working accurately to complete the task precisely as specified. Occasionally there may be a requirement to identify an appropriate existing method of analysis or investigation according to the data and objectives, or identify or source additional information which could potentially help the investigation as the analysis progresses. Recognise and interpret trends or patterns in data. 8b Analysis and Research Job Specific Conduct research on software products and services in support of procurement and development efforts. Research, identify, analyse, and fulfill requirements of all internal and external program users. 9a Sensory and Physical Demands Standard Carry out tasks that require learning certain methods or routines and which may involve moderate physical effort. Provide support for work colleagues and students as appropriate. 9b Sensory and Physical Demands Job Specific Use of IT devices for inputting data or finding information Use of standard office equipment 10a Work Environment Standard Have an understanding of how the work environment could impact on their own work or that of colleagues, and act Page 3

4 accordingly by ensuring compliance with the University s health and safety regulations, identifying the level of risk and taking any necessary action within health and safety guidelines. Ensure that work area is kept neat and tidy in order to comply with personal health and safety requirements at own base and when working at other locations within the University. Demonstrate flexibility in the workplace to meet the requirements of specific deadlines and work schedules. 10b Work Environment Job Specific Keeping work environment free of hazards and reporting any leaking water, flickering lights or any other faulty equipment Following standard health and safety procedures by responding to fire alarms appropriately including knowledge of fire exits and fire assembly points, and ensure correct posture at desk Safe use of routine equipment that can be found in data centres, server and communication rooms Be prepared to work late hours on occasions, when required. 11a Pastoral Care and Welfare Standard There could be occasions when it will be essential to show sensitivity to those who may need help or, in extreme cases, are showing signs of obvious distress and the post holder will be required to initiate appropriate action by involving relevant people. Be supportive to work colleagues and students. 11b Pastoral Care and Welfare Job Specific Show sensitivity to colleagues in need of assistance or support. To be sensitive to the needs of students for whom effective use of systems may be vital for their well being and academic success 12a Team Development Standard Occasionally, as required, support or guide new starters working in the same role or unit on standard information or procedures Occasionally, as directed, train or guide others on specific tasks, issues or activities, giving advice, guidance and feedback on the basis of their own knowledge or experience. Be supportive of line manager s efforts to develop departmental team. 12b Team Development Job Specific Develop teamwork with system developers at all levels located on more than one campus 13a Teaching and Learning Support Standard Introduce staff, students or others who are new to the area by providing standard information and explaining procedures. Provide standard information or deliver supportive training to students or others outside of the work team on specific tasks, issues or activities and where advised assess performance and provide feedback during the event. 13b Teaching and Learning Support Job Specific To support specific academic events such as conferences, seminars and other special events as directed To be available at critical times of the academic year such as enrolment, induction and examination times as requested 14a Knowledge and Experience Standard Be aware of technical principles and practices, and have an appreciation of the systems and procedures which directly impact on own work. Apply working knowledge of theory and practice, sharing this knowledge with others as appropriate Demonstrate continuous specialist development by acquiring relevant skills and competencies. Be committed to continuing professional development and evaluation of practice. Maintain an up-to-date awareness of changing external requirements and new developments in own domain, recognising the potential implications for the University and ensuring the unit actively responds to changes in context. Undertake relevant staff development as organised by the University of Wales, Trinity Saint David 14b Knowledge and Experience Job Specific Working technical knowledge of programming languages, including SQL Experience working with enterprise applications, including SITS Hands on experience working in integrated development environments Extensive experience with SQL Server or other relational database systems. Familiarity with the Higher Education sector. Solid working knowledge of current internet technologies Hands-on software troubleshooting experience. Knowledge of applicable data privacy practices and laws. Experience with specific phases of the software development life cycle Familiarity with waterfall and agile software development methodologies. Page 4

5 GENERAL DUTIES 1. Undertake personal Health and Safety responsibilities in accordance with the H.A.S.A.W.A 1974 ensuring that safe systems of work are complied with. 2. Be aware of and take action to report any potential workplace/personal hazards to Health & Safety. 3. Where specific Health and Safety guidelines relate to your post ensure that all duties are carried appropriately. 4. Operate within the terms of University policies and procedures always ensuring that all work and work related activities are operated in accordance with Equal Opportunities, Dignity at work principles and Data Protection Legislation. 5. Demonstrate knowledge and understanding and positively promote equality of opportunity. 6. Operate within the standards incorporated within the University s Welsh Language Plan. 7. Be adaptable to change and have an ability to acquire new and relevant skills and knowledge by taking appropriate responsibility for own personal and professional development. 8. Take appropriate care to ensure that University equipment, facilities and infrastructure are not defaced or damaged. NB This job description currently applies but duties may be allocated from time to time which are appropriate to the grade and post and which are not of a substantial ongoing nature to affect the grading of the post. Page 5

6 PERSON SPECIFICATION Description Essential Desirable How Evaluated Education and Qualifications a) Good general level of education. b) Educated to degree level c) Degree, BTEC or equivalent in a computer-related discipline evidence of qualifications Experience d) Previous experience in providing high quality system support. e) Previous experience of working in a Higher Education institution. f) Previous experience of software development g) Previous experience of system integration h) Possess excellent knowledge of SQL and other programming languages i) Previous experience of SITS and MS Office suite especially MS Access j) Previous experience of database development using Microsoft SQL Server, T-SQL, and SSRS k) Previous experience of developing, testing and maintaining evision solutions l) Previous experience of developing solutions with SITS Document Manager m) Previous experience of developing web-based solutions using HTML, CSS, JavaScript interview and references Aptitudes and Skills n) Possesses good interpersonal and communication skills with the ability to communicate effectively at all levels. o) Ability to demonstrate effective organisational skills. p) Ability to apply attention to detail when required. q) Highly logical r) Proven analytical and problem solving capabilities s) Ability to communicate through the medium of welsh oral and written t) Ability to meet tight deadlines when required u) Possess excellent IT skills v) Possess effective presentation skills interview Personal Attributes w) Capability of demonstrating self motivation. x) Demonstrates respect for diverse range of people. y) Recognises the importance of building sound working relationships z) Ability to work effectively as an individual, as part of a team and in partnership with others. aa) Ability to work unsupervised and to direct own work bb) Recognises the need for and demonstrates Page 6 interview

7 appropriate confidentiality cc) Adopts a positive approach to personal learning and development Circumstances dd) Ability and preparedness to work flexibly ee) Prepared to work on all campuses when required for specific projects ff) Current valid driving license interview It is in your own interest that you are explicit in your application about how you meet the stated criteria. You are encouraged to provide relevant and explicit examples, (obtained from the workplace, voluntary or community work or any other appropriate situation) so that the short-listing panel are able to clearly identify where your knowledge, and experience matches the criteria identified in the post. Page 7

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