Darkness can be set to a lower/higher level for decreasing/increasing the intensity. It does not have to be excessively high, try 15 or even lower and see how it works. If it does not work, keep increasing until you feel comfortable with the darkness.

NOTE: The darkness set at the following screen only affects that specific form. If you want to decrease/increase the darkness for all forms currently in use, you have to do it one by one.

The path to get to the forms that being used is: Main Menu => 2) Inventory & Pricing => 7) Merchandise Item Labels 1) Print Labels for Individual Items => Choose an Item and Press Enter => Choose Form as shown below.

JavaScript must be enabled in order for you to use Knowledgebase Manager Pro. However, it seems JavaScript is either disabled or not supported by your browser. To use Knowledgebase Manager Pro, enable JavaScript by changing your browser options, then try again.
Learn more.