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job description

Technical Lead

PJ Location

Initial 12+ Month Duration (likely to convert to permanent)

MNC system integrator and managed services

about the company

Your future employer is a world renowned multinational corporation and a market leader on It consulting, technical and support services and managed services. With a workforce of over 25,000 across over 5 continents and revenues over $6 billion per annum. They are heavily invested in innovative solution in helping their clients from consulting, technical and support services.

about the job

You are responsible for the “request for service” to provide consulting, design and solution for LAN and WAN.

Key Responsibilities

Responsible to respond and assist for the engineering requests from client

Ensure all the client network infrastructural policy is strictly adhered to

Responsible for the IR/ RCA on technical issues

Responsible for the SPOC for P1/ P2 incidents and troubleshoot with the Regional Support team for resolution

Coordinate with the Resolve Group for Incident, Change Request, Service Request, Problem and Capacity ticket and ensure closure within SLa

about the manager / team

This role is for you if you are results-driven, a team player and enjoys working independently from time-to-time, analytical and enjoys fast-pace and challenging environment.

skills & experience required

At least 5 year experience in Networking

Understands Cisco network lifecycle

Consultative, great communication skills

Analytical/ problem solving skills

Must be certified with Cisco Certified Network Professional (CCNP)

If you are on the look out to work in a progressive and forward thinking environment, kindly send your latest CV to us by applying or give us call for a confidential discussion.