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Robocall Scams

It has come to Cigna's attention that individuals are receiving suspicious robocalls from an entity falsely identifying itself as “Cigna.” The purpose of these calls seems to be to collect personal information or to market insurance products and services.

These robocalls share the following characteristics:

Calls occur multiple times throughout the day.

Calls may come from different phone numbers.

Caller may request personal information under the false pretense that you are purchasing Cigna insurance coverage.

Automated recording may prompt you to "press 1 to speak to the operator or get your name taken off the list."

These calls are not coming from Cigna or any Cigna partners. Cigna and its partners will identify themselves as Cigna or a representative of Cigna and will comply with the Federal Trade Commissions' National Do Not Call Registry.

Protecting your privacy is very important to Cigna and Cigna partners. If you receive an unwanted or unauthorized robocall that claims to represent Cigna, this is likely a malicious or fraudulent call, and we advise you to take the following action:

Do not respond to the prompts or requests to share personal information, as this may cause additional calls.

Individual and family medical and dental insurance plans are insured by Cigna Health and Life Insurance Company (CHLIC), Cigna HealthCare of Arizona, Inc., Cigna HealthCare of Illinois, Inc., and Cigna HealthCare of North Carolina, Inc. Group health insurance and health benefit plans are insured or administered by CHLIC, Connecticut General Life Insurance Company (CGLIC), or their affiliates (see a listing of the legal entities that insure or administer group HMO, dental HMO, and other products or services in your state). Group Universal Life (GUL) insurance plans are insured by CGLIC. Life (other than GUL), accident, critical illness, hospital indemnity, and disability plans are insured or administered by Life Insurance Company of North America, except in NY, where insured plans are offered by Cigna Life Insurance Company of New York (New York, NY). All insurance policies and group benefit plans contain exclusions and limitations. For availability, costs and complete details of coverage, contact a licensed agent or Cigna sales representative. This website is not intended for residents of New Mexico.

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