ENHANCE NightLUX EXP is not taking a charge

Upon first receiving the ENHANCE NightLUX EXP it is recommended to charge the internal battery with the included USB charging cable for 4 hours. The charging indicator will illuminate red while charging.

Does the red LED come on when charging with the USB cable?

If the LED is not coming on, please try a different USB port.

Does using a different USB port allow the ENHANCE NightLUX EXP to charge?

The LED should also be red when cranking the ENHANCE NightLUX EXP.

Will the red LED come on if the crank is turned?

If the troubleshooting above does not solve your troubles, please contact customer service.