Help Center

The main reason is due to battery saving settings and cleaning apps like Clean Master, 360 Security, CM security, Fast Booster and other similar apps. While cleaning your device, these apps terminate Medisafe’s reminders and put your health at risk. You can read about tips for specific devices here.

The personal information you provide to us through your use of the Application is governed by our Privacy Policy. We respect your privacy, and a complete statement of our current privacy policy can be found on our website. We may update our policies and practices from time to time at our sole discretion.
Medisafe is a HIPAA and GDPR compliant solution and ISO 27001:2013 certified, which means we have put the most stringent security measures in place to protect your information. We use technical, contractual, administrative and physical measures in an effort to protect against unauthorized access. These include secure servers, SSL and encryption.

Medisafe complies with the MyPermissions Trust Certification Program Standards: MyPermissions
Medisafe doesn’t ask for any unneeded permissions. “Contacts List” – if you choose to add a Medfriend to sync to your meds, a list of contacts will appear for your convenience. Medisafe never stores your address book content and doesn’t access your address book without your permission. “Find accounts on the device” – used in push messaging. In case a family member forgets to take a medication, we will notify you via a push notification, offering the opportunity to intervene.

Medisafe is a HIPAA and GDPR-compliant solution and ISO 27001:2013 certified, which means we have put the most stringent security measures in place to protect your information. We use technical, contractual, administrative and physical measures in an effort to protect against unauthorized access. These include secure servers, SSL and encryption.
The personal information you provide to us through your use of the Application is governed by our Privacy Policy. We respect your privacy, and a complete statement of our current privacy policy can be found on our website. We may update our policies and practices from time to time at our sole discretion.

When you create an account, your data is automatically backed up on our secured servers. This allows you to log back in to your Medisafe account and restore your data should you move to a new device or need to reinstall Medisafe.

A Medfriend is a family member, friend or caregiver that you can sync to your App. In case you forget your medication, Medisafe sends push notification to your Medfriend, offering her/him to remind you to take your medication. A Medfriend needs to download Medisafe, and create an account in order to sync with you.

6. The Medfriend will tap on the link to open their Medisafe app, and they will be automatically synced to you. If the Medfriend does not have Medisafe on their device, the link will instruct them to download Medisafe and enter the invite code

Android 5.0 or higher:
Tap on ‘Updates’ on the bottom menu to access your updates and articles.Below Android 5.0:
Tap on your side menu on the top left and tap ‘Updates’ to access your updates and articles.

Medisafe strives to provide ‘information that you need, when you need it’ kind of experience on Android Wear. Notification cards will show up on your smartwatch when it’s time to take your medications – you don’t need to configure anything.When it’s time to take a medication, the smartwatch will show a notification card with the medication information and actions that you can take (in parallel with the notification on the mobile device).In addition, if the smartwatch’s screen happens to be on, at the time of your medication reminder (not the black/white screen), you will see a white screen with a ‘shake to take’ function – shake your wrist and the pill will be marked as taken!Your pill reminders for today are synced with the smartwatch, so even if it is not connected to the phone you’ll see a reminder on the smartwatch.

Medisafe’s co-founding brothers started the company when their diabetic father accidentally double-dosed on insulin and suffered an emergency. They understood that if they were more involved in reviewing their father’s daily medication and insulin regimens, it could help him get healthier.

Sound in silent mode is not supported on some Android devices and some operating system versions and we had to remove this option. Currently the sound will use the same volume level of your device sound.

Medisafe helps you manage and take your medication on time with our first-of-its-kind cloud-synced mobile medication management platform. Medisafe allows your family, friends & caregivers to aid (if you so choose) by being alerted as to whether or not you took your medication.

The personal information you provide to us through your use of the Application is governed by our Privacy Policy. We respect your privacy, and a complete statement of our current privacy policy can be found on our website. We may update our policies and practices from time to time at our sole discretion.
Medisafe is a HIPAA and GDPR compliant solution and ISO 27001:2013 certified, which means we have put the most stringent security measures in place to protect your information. We use technical, contractual, administrative and physical measures in an effort to protect against unauthorized access. These include secure servers, SSL and encryption.

Medisafe complies with the MyPermissions Trust Certification Program Standards: MyPermissions
Medisafe doesn’t ask for any unneeded permissions. “Contacts List” – if you choose to add a Medfriend to sync to your meds, a list of contacts will appear for your convenience. Medisafe never stores your address book content and doesn’t access your address book without your permission. “Find accounts on the device” – used in push messaging. In case a family member forgets to take a medication, we will notify you via a push notification, offering the opportunity to intervene.

Medisafe is a HIPAA and GDPR-compliant solution and ISO 27001:2013 certified, which means we have put the most stringent security measures in place to protect your information. We use technical, contractual, administrative and physical measures in an effort to protect against unauthorized access. These include secure servers, SSL and encryption.
The personal information you provide to us through your use of the Application is governed by our Privacy Policy. We respect your privacy, and a complete statement of our current privacy policy can be found on our website. We may update our policies and practices from time to time at our sole discretion.

When you create an account, your data is automatically backed up on our secured servers. This allows you to log back in to your Medisafe account and restore your data should you move to a new device or need to reinstall Medisafe.

A Medfriend is a family member, friend or caregiver that you can sync to your App. In case you forget your medication, Medisafe sends push notification to your Medfriend, offering her/him to remind you to take your medication. A Medfriend needs to download Medisafe, and create an account in order to sync with you.

Medisafe’s co-founding brothers started the company when their diabetic father accidentally double-dosed on insulin and suffered an emergency. They understood that if they were more involved in reviewing their father’s daily medication and insulin regimens, it could help him get healthier.

The iCap is a Bluetooth-enabled pill bottle that has red, yellow, and green LED’s on the cap to inform patients of their medication status. When you open the iCap, the Medisafe app on your phone marks your dose as taken. The friendly Medisafe app also reminds you of when it’s time to take doses and keeps track of your progress for caregivers and loved ones.

Bluetooth is a low-energy wave that allows your phone to transmit information without being connected by wires, usually within 10 meters indoors. With iConnect, it will transmit from the iCap to the Medisafe app on your phone to mark your med as taken when you open the cap.

The iCap uses sophisticated technology that looks and feels like the common sorters and pill vials we use everyday. With no buttons to press, there’s no learning curve to overcome or need to change in your routine. The replaceable coin-cell battery in the iCap (first one provided) make these revolutionary medication adherence tools last up to a year in between battery changes.

Yes, you can elect to connect your caregivers or doctor on the Medisafe iConnect app so they’ll see real-time reports on how you’re doing taking your medication as directed. Alternatively, you can email your report to your caregivers or doctor with one tap on your report screen from within the app.

To download the iConnect version of Medisafe, tap here. You’ll be directed to the app store for your device. Download it and we’ll walk you thru the rest! The app is the same as the standard Medisafe app, we’ve just added the ability to connect each med to an iCap with an extra step.

Your reminders will arrive and function exactly the same as they do with the standard Medisafe app, just with an additional line to remind you about the iCap option. You can still tap “Skip” “Snooze” or “Take” as well.

Certainly, simply tap on the med information screen of the new med you want to connect. Tap on CONNECT. We’ll ask you if you want to disconnect the first med, just tap “PROCEED” and you’ll be asked to pair again.

Certainly, simply tap on the med information screen of the med you want to disconnect. Tap on edit and tap on iCap and then DISCONNECT iCAP. We’ll ask you if you want to disconnect the first med, just tap “PROCEED” and you’ll be asked to pair again with a different med if you wish.

Medisafe as you’ve always used it is free, but now we are offering extras such as new theme colors, unlimited Medfriends, unlimited measurements, unlimited family members, priority support, no banner ads and more for purchasing in the app.

Yes Medisafe is still free! Medisafe as you’ve always used it is free, but now we are offering extras such as new theme colors, unlimited Medfriends, unlimited measurements, unlimited family members, priority support and more for purchasing in the app.

Whether you prefer free or premium, It’s important that you register so you won’t lose your medications or history in your account — such as when you get a new device or if you were to lose your current device. As long as you registered, you can download any version of the app at any time — or even switch between the Android and iPhone versions — and all your meds and history are there for you. Otherwise, you’d have to enter all your meds over again because we have no way of matching you to your history.

Medisafe is a free app — you can go to Google Play or the App Store and download and use it for free. So-called “paid apps” require you to pay up to $59.99 to download before you can use them at all.
Medisafe now has in-app purchases that don’t affect the free version at all, but allow premium members to have unlimited access to Medfriends, measurements, dependents, no banner ads, change their theme colors and more.

We’re slowly launching the in-app purchases in phases starting August 2016 to make sure we listen to all our users’ feedback and suggestions, so if you don’t see it in your version yet, don’t worry — It’s coming soon!

Sure, but we are sorry to see you go! If you purchased it on the Google Play Store, you can cancel your premium subscription by going to the Google Play Store app on your device → Medisafe page, and cancel your subscription. On iPhone or Apple Watch, you can cancel your subscription by following the directions here: http://support.apple.com/en-il/HT202039.

Payment will be charged to your credit card through your Google Play or iTunes account at confirmation of purchase. Subscription renews automatically unless cancelled at least 24 hours prior to the end of the subscription period. There is no increase in price when renewing. Subscriptions can be managed and auto-renew turned off in Account Settings after purchase.

Sometimes we are able to offer a free subscription to those who support the app in other ways. Have an idea about how you could help? Contact customer service at info@medisafe.com. Also, we occasionally email promo codes to our free registered users interested in trying the premium offer.

Your friend may have just joined and may not have access to unlimited extras that you’ll enjoy for free for being a loyal user prior to the Premium launch. If so, you should register so the next time you download you can sign in as a previous user and keep your status.

You can still use Medisafe for free of charge, have direct influence on enhancements to the app, and if you ever want to upgrade, all your history and award-winning user experience is only going to be better!