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Top 10 FAQs

Prices are based on the weight, volume, service and destination of your shipment. Consignments may also attract surcharges for additional services.

Where can I find the shipment (consignment) on my invoice?

The 9-digit shipment number (also called waybill or consignment number) is located on the left side of the invoice, about 3cm below the customer number.

Can you tell me when my shipment will be delivered?

To find out if your shipment has been delivered, who signed for it and other tracking information just type in your TNT consignment number on the Track & Trace page.

What is the volumetric weight and how is this calculated?

We calculate both the actual physical weight and the volumetric weight of your shipment. The higher of the two determines the price. To determine volumetric weight, first calculate the volume of your package and then multiply this figure by the relevant conversion factor. See Calculating Volumetric Weight for details.

What is a commercial invoice?

Shipments that travel outside the European Union must be accompanied by a commercial invoice. Some items are considered documents and may not require a commercial invoice.

Which goods are considered dangerous or hazardous goods?

See dangerous goods for a list of items are restricted by legislation or regulations, which can only be shipped under appropriate conditions. For more information, feel free to contact us.

How do I prepare an international shipment?

Please refer to the How to ship internationally section for more details on how to handle customs and find out more about export control. You can also visit the How to pack section for tips about how to pack your goods in the most efficient way.

Is my consignment covered by insurance?

Our standard liability for any loss, damage are outlined within our Terms and Conditions. Additional insurance can also be purchased. Simply select the insurance option when booking online or let customer service know when arranging your booking.

How can my customer rearrange a delivery of the shipment?

If the driver has attempted delivery to your customer and left a card, your customer should use the Re-delivery Service. If the driver has not yet attempted delivery or your customer does not have the re-delivery card, they should us contact us. Your customer's enquiry must include the consignment number, delivery address and re-delivery date. Note: Orders can only be re-delivered between Monday and Friday.