CIP Reporting March 2012 News Letter

March 8th, 2012 by Jason Riffel

Friends, Customers, and Partners,

Today, I am traveling back from Las Vegas from one of our annual trade shows. I was in the airport working out some kinks with my travel plans and while speaking with a Virgin America employee I was reminded of something very relevant to our business. I complimented them on their quality of service and said I would be sad to see that deteriorate as they continue to grow. The employee said to me that they have a monthly all hands conference call where they discuss “Growing Small” and plan to always be this connected with their customers.

One of the things CIP Reporting does every year at trade shows is discuss our own development strategy and how we will plan to grow the business through coming the year. One of the points of conversation we hit on several times was expanding the reach of our sales people without loosing that personal touch. When that airline employee said “Growing Small” it clicked in my head and I realized that maintaining personal relationships with clients makes CIP Reporting unique and successful. We are very connected with our customer base and we are going to continue that first and foremost. We too at CIP Reporting plan to grow small this year while we continue to add new customers to our family.

So, our 2012 product plan is to grow small as a team but, as always, continue to add new value to the product and enable you as a customer to take advantage of the free upgrades. In addition, we will use this news letter to continually provide updates about new features, training, and tips / tricks. If there is an area of the product you’d like to hear more about, we’re open to suggestions. Simply drop an email to info@cipreporting.com.

You may not realize this, but internally we have a strict policy whereby upgrades to the software can not impact the implementations of existing clients (No easy feat). We do this because we believe it is critical to provide a zero-impact upgrade path for our clients. The flip side of that policy is that after upgrades, many times you might not see what those new values are. They need to be enabled so you can use them. Part of the mandate for this news letter is to keep you up to date with those new features and provide details on how they may benefit your processes.

Also, starting out in 2012 we would like to invite you to ask us for new features. Let us know your ideas or improvements that benefit your organization. One request we received at the show this year was the ability to make photographs full size on the reports, so when you print the report, you get a full-size picture of a person. A great idea and we look forward to implementing that in the near future.

To those customers who are running older versions of CIP, please know we are promoting the free upgrade to version 6. Upgrading to the latest version includes:

Tremendous performance improvements

Usability and customization improvements to the user interface

Configuration packaging for multi-property standardization

User profiles to simplify user management

Improved views and searches

New analytic reports

Cloud based online trials and sandbox environments

Powerful multi-department reporting tools.

For those customers who are not aware of the show we were just at, it is the “7th Annual World Game Protection Conference” hosted by Willy and Jo Allison who also produce the Cat Walk surveillance news letter. It was a fantastic show just for casino surveillance with quality training you cannot get anywhere else. I have been a vendor there since the first year and I can promise you that if you are not receiving their news letter and leveraging their training you are leaving valuable surveillance tools behind. You can sign up for their news letter for free at:

As we prepared for the trade show, we thought it would be very helpful to enable a free, pre-configured trial of the CIP Reporting Platform. The result is a private, pre-configured demo system that is configured as a best-practice implementation of CIP Reporting for Security and Surveillance. It demonstrates lots of customizations and features including distinct security and surveillance departments, dispatch, visitor logs, lost and found, media release workflow, and of course lots of logs and incident reports. Feel free to setup a demo in only a few clicks, to see how the configuration works. You can access it at:

Since we are going to focus this news letter on providing training and updates, you might want to consider having your employees bookmark and subscribe. All they need to do is enter their email address in the news letter sign up form which is on the front page of our website at:

In our next post, I will focus on some tips, tricks, and training around the concept of creating and using “Views”.

In closing, I would like to send a special thanks to our customers who were at the trade show. Your presence and testimonials about our product truly helps CIP Reporting grow. It simply just cannot get any better than that and I really appreciate your support. We always have viewed our business as being one of a partnership with our clients and seeing that support of us in action is really special. Thank you.

Jason is the president and CEO of CIP Reporting the gold standard of Risk Management and Incident Reporting Software. Jason is a lifelong technologist and serial entrepreneur with a borderline unhealthy obsession with all things technology and business. Google+

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