Viewsonic explains Pocket PC's missing memory

Viewsonic tells us that it will revise its marketing literature after users discovered that its new budget PocketPC has less memory than advertised.

Users of the budget ViewSonic V35 Pocket PC have bought the machine in the expectation that it has 64MB of memory. The company claims it has a "whopping" of 32MB ROM and 64MB of RAM.

In fact, users have discovered it only has 38 MB RAM, as this irate thread at PocketPC Thoughts community forum explains.

" Regardless of whether you need 64MB or not, you should know what you are buying," notes site editor Ed Hansberry.

"It was not our intention to mislead," director of PR for ViewSonic Duane Brozek told us this afternoon.

"We were made aware of the situation by Pocket PC Thoughts. There is 64MB but because of the operating system image less is available to the user. We're using a new type of memory," he said.

ViewSonic will amend its marketing material and Brozek says the second edition of the User Guide has already been revised. Brozek says it was "an inadvertent mistake".

Both HP and Palm have run into similar issues, in each case the company claimed to be able to display more colors than it could deliver. Palm's m130 was the subject of a California lawsuit, and Palm has instituted a refund program here. Bootnote: has anyone who applied to this received their refund yet? ®