Our Expert Opinion

Emyhost Networks

EmyHost Networks Introduction

EmyHost Networks was founded in 2009 in Malaysia as a one-man operation. Today, EmyHost has more 6,000 customers spread across 23 countries and boasts a 90% hosting account renewal rate. EmyHost bucks the trend of leasing managed equipment from major infrastructure providers and instead owns, manages, and operates their own hardware.

Services and Specializations

EmyHost offers three types of hosting products:

Shared hosting;

Virtual private servers (VPS);

Dedicated servers.

Shared hosting plans come in a variety of configurations. Both Windows and Linux plans are offered, and customers can select from a variety of disk space, bandwidth, MySQL database, email account, and domain hosting allocations. All shared hosting plans include cPanel or Plesk control panels, shell access over SSH, PhpMyAdmin, Softaculous for easy installation of popular web applications, and support for programming languages such as PHP, Perl, Python, ASP, and .NET.

VPS customers can select from a range CPU, disk space, RAM, and bandwidth allocations. All VPS accounts include one dedicated IP address. VPS customers select from a range of Windows and Linux operating systems and have the option to add-on cPanel, Plesk, fully-managed service, daily server backups, and additional IP addresses.

Dedicated servers are unmanaged by default, but fully-managed service can be added on. Servers are offered with a variety of CPU, RAM, hard drive, and bandwidth configurations. All plans include one dedicated IP address. Multiple Linux operating systems are available. Options include additional IP addresses, cPanel or Plesk control panels, and daily backups.

Additional services offered by EmyHost include:

Email hosting for customers who want custom email without a complete hosting account;

Domain name registration and management services;

SSL certificates.

Infrastructure

EmyHost owns, manages, and operates all of their servers. All servers are located in Malaysia with the exception of virtual private servers which may be located either in Malaysia or the United States.

Uptime Guarantee

A 99.9% uptime guarantee is advertised several times on EmyHost's website with a commitment to provide compensation if 99.9% uptime is not maintained. However, the terms of the guarantee are not included in the official Terms of Service.

Support and Customer Service

EmyHost offers 24/7 support which can be accessed using an online ticketing system or directly through email. The support team is in-house, based in Malaysia, and not outsourced.

Billing and Payment Policies

Hosting plans can be purchased using a monthly, annual, or biannual billing cycle. PayPal and major credit cards are accepted forms of payment.

While a 30-day money-back guarantee is extended to new customers, a careful reading of the Terms of Service reveals that refunds are issued at the sole discretion of EmyHost and only offered if a new customer experiences technical problems that are caused 100% by EmyHost.

Planned Product Expansion

There are several planned additions to the EmyHost product portfolio including reseller hosting, an affiliate program, VPSs and dedicated servers based in Singapore, and a premium CDN service.

Summary

EmyHost offers both Linux and Windows hosting for customers of all sizes. If you're looking for a Malaysia-based hosting provider, EmyHost is likely to have a hosting product that fits your needs and budget.