Reservations by Telephone

Using ANA SKY COINS is a convenient option if your ANA Value Vouchers have not been delivered yet.

Payments and Ticket Purchases

After making the reservation, please complete payment procedures at the airport by the payment deadline. (An ANA e-Ticket Itinerary Receipt will be issued.)Please use cash, Rakuten Edy e-money, ANA Gift Cards, ANA Travel Vouchers, or credit cards to pay the balance if there are any price differences.

*If the face value of the ANA Value Vouchers exceeds the ticket fare, no change will be given.

*Tickets cannot be purchased with ANA Value Vouchers through the ANA website, the ANA Mileage Club Service Center, or one of the member services desks.

Reservation Changes

Each purchased ticket is subject to their respective fare rules. Please note that reservation changes are not permitted for some fares.

<For Fare Types Which Allow Reservation Changes>

Reservation changes for the same sector are accepted until the departure of the originally reserved flight.

Requests for reservation changes and cancellations are handled by the ANA Mileage Club Service Center and the member services desks. Please state that you are using ANA Value Vouchers when calling.

Requests for reservation changes and cancellations cannot be made through the ANA website.

Destination changes and changes to flights which are operated by other airlines are not permitted.

Price Differences After Changes

Prices for normal fares are set seasonally and may differ when the flight or departure date is changed, resulting in price adjustments.

If the Fare Increases

Please use cash, Rakuten Edy e-money, ANA Gift Cards, ANA Travel Vouchers, or credit cards to pay the balance if there are any price differences.

If the Fare Decreases

Price differences will be refunded up to the amount paid by means other than ANA Value Vouchers.

Note

Please note that reservation changes may not be possible when using the various discount fares.

Refunds

Amounts which are paid with ANA Value Vouchers will not be refunded in the form of cash, ANA Value Vouchers, or mileage credit.

*Cancellation and refund charges will be deducted from the amount paid by means other than ANA Value Vouchers.

*In special circumstances, such as flight cancellations due to poor weather or equipment malfunctions and customer illness, ANA Value Vouchers will be returned. Cancellation and refund charges will not be deducted from the amount paid by means other than ANA Value Vouchers.

Receipts

In principle, receipts are issued for the amount paid by means other than ANA Value Vouchers.

*For customers who wish to receive a receipt for the full amount, a receipt which includes a payment method breakdown (to indicate the amount paid for by ANA Value Vouchers) will be issued.

*Receipts can also be issued by self-service check-in machines at airports.

About Mileage Accrual

Customers who purchase tickets with ANA Value Vouchers can earn the designated amount of miles and ANA Premium Points from their flights.