Ordering/Delivery

Exclusive Artworks

Please ring or email if you are interested in purchasing a ceramic panel or to discuss commissioning an original piece. All other items can be purchased online with delivery up to 5 working days.

NB. Items shown on this page are not included in our Permanent Internet Offer (see below).

Deliveries to Multiple Addresses & Gift Messages

On this website you can purchase a selection of items and send them to different addresses using a variety of postage options.

Once you reach the Delivery Details page just click on the 'Change' button associated with each design you would like to send to
another person/address. Enter in all the details and add a gift message if required. You can then choose your postage option.

Terracotta Tiles - Our Permanent Internet Offer

For every £65 spent on tiles in a single transaction you can add a FREE tile to your basket. This does not include framed
tiles or personalised tiles. When you reach £30 or more a helpful notice will appear in the basket to let you know how much
more you need to spend to qualify for a FREE tile.

Terracotta Tiles - Delivery

We normally turn all orders around within 3 working days, but we often despatch on the day we receive the order. When you are ordering
a personalised tile you will see the firing schedule at the bottom of the page. This will give you an indication of when you can
expect delivery up to a maximum of six weeks.

All our parcels are dispatched by 2nd Class or 1st Class Delivery from the Royal Mail.

Deliveries are normally sent by 2nd Class Post and postage is included in the price of the tile(s).

If the 1st Class option is selected an extra 50p is added to the price of each tile:

Europe

Deliveries are sent by Airmail and an extra £2.50 for postage is added to the price of each tile.

Rest of World

Deliveries are sent by Airmail and an extra £3.50 for postage is added to the price of each tile. For deliveries to the
USA or Australia you can also choose a courier option
for £27.00 which covers the whole order to a single address.

Overseas customers are responsible for any taxes, duties or other charges which are levied by customs authorities.

Prices

All prices are quoted in pounds sterling and include VAT at the current applicable UK rate where appropriate.

We will not accept any liability for any charges levied by your bank/card issuer whatsoever irrespective of your chosen payment
method.

Complaints

We hope that you will be happy with your purchases, however you may return items in their original condition and packaging within
7 days of delivery (14 days for orders outside the UK). We will then either exchange them or refund you. Please make sure you
get a certificate to show proof of posting.

An order containing a Personalised tile does not leave our workshop unless we are entirely happy with it. If we create a
personalised tile and make a mistake on it, we either create a new tile or offer a full refund. If the customer makes a mistake
on the order form or any other written communication or decide they no longer want the tile we cannot provide a refund.

If you are unhappy with any aspect of our service or products then please contact us.

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