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SMSWeb Error: The Powerlogic Web Downloading Interface could not install

Goals and Symptoms

Symptoms

When starting the PowerLogic SMSWeb application in a web browser, the user receive a large popup box (preceding the log-in screen) that reads:

The Powerlogic Web Downloading Interface could not install. You must be logged on to your PC as an Administrator, and have your browser Internet Options Security set to default levels.

Following the first error, a small popup message box will read:

Failed

Facts and Changes

PRODUCTS AffectedSMS 4.0, SMS 4.2, SMS 4.3

Causes and Fixes

Cause

This error may be caused by logging into the computer with a user name and blank password.

Resolution

Log on to the desktop using an administrator user name and non-blank password. After doing so, restart the PowerLogic SMSWeb application in a web browser. The user should be prompted with a message box reading, "Do you want to install this software?" The box will show "Square D Company" as the Publisher. At this point, click the "Install" button, and proceed to the log-in screen for SMSWeb.

Legacy KB System (APS) Data: RESL201691 V1.0, Originally authored by MaTh on 03/19/2010, Last Edited by MaTh on 03/19/2010 Related ranges: System Manager 4.2, System Manager 4.3, System Manager 4.0