Though on the surface The Pet Market seems like a lovely neighborhood pet store with a good selection of natural and high quality pet products, don't be fooled. I have ordered dog food from them about a dozen times and orders have been mis-delivered, not delivered, and finally a canceled order was delivered two days after I canceled it, then they didn't pick it back up until days later. The reason I have repeated the mistake of doing business with these people is that they are the only store in my neighborhood that carries the brand of dog food that I use. Well I am now prepared to drive to New Jersey if I have to so I never have to deal with them again.
My last order was placed on a Sunday. About a half hour after taking the order over the phone they called back to say that they didn't have exactly what I wanted, I said that was fine and compromised on what they did have in stock. The next day the order hadn't arrived so I called and they couldn't even find the record of the order. I told them to cancel the order. The next day, Tuesday, I arrived home to find messages on my answering machine to please call them, and to my dismay, the order that I had canceled the previous day. I called them and was assured that the order would be picked up and I would be refunded. Thursday afternoon my doorman informed me that the order was still sitting there. I called again and was promised again it would be picked up. We'll see what happens this time.

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by AlexKC at Citysearch
December 18, 20081The Pet Market

Worst pet store ever.

★☆☆☆☆

Though on the surface The Pet Market seems like a lovely neighborhood pet store with a good selection of natural and high quality pet products, don't be fooled. I have ordered dog food from them about a dozen times and orders have been mis-delivered, not delivered, and finally a canceled order was delivered two days after I canceled it, then they didn't pick it back up until days later. The reason I have repeated the mistake of doing business with these people is that they are the only store in my neighborhood that carries the brand of dog food that I use. Well I am now prepared to drive to New Jersey if I have to so I never have to deal with them again.
My last order was placed on a Sunday. About a half hour after taking the order over the phone they called back to say that they didn't have exactly what I wanted, I said that was fine and compromised on what they did have in stock. The next day the order hadn't arrived so I called and they couldn't even find the record of the order. I told them to cancel the order. The next day, Tuesday, I arrived home to find messages on my answering machine to please call them, and to my dismay, the order that I had canceled the previous day. I called them and was assured that the order would be picked up and I would be refunded. Thursday afternoon my doorman informed me that the order was still sitting there. I called again and was promised again it would be picked up. We'll see what happens this time.