Software

Passware software supports PC platforms only. However, it can recover passwords for some files created on Macintosh such as FileMaker. You can run Passware products on a Virtual PC or Parallels Desktop to unprotect your files.

For Windows Key, a Windows Setup CD (32-bit or 64-bit) is required, as well as a burning CD-RW drive in order to record a password reset CD instead of the USB disk.

To acquire a physical memory image of the target computer using Passware FireWire Memory Imager (used to recover BitLocker, TrueCrypt, PGP, MS Office encryption keys, Windows and Mac user passwords, and website logins), a FireWire cable is required. Both the target computer and the computer used for acquisition should have FireWire (IEEE 1394) ports. A USB flash drive for Passware FireWire Memory Imager should be 8 GB or more.

All Passware Kit Forensic SDK orders come with 1 year of free Software Maintenance and Support (SMS) subscription. New features are being added to Passware Kit on a regular basis: four major releases and multiple minor updates per year. The simplest way for you to stay current is to renew the Subscription. To Renew existing subscription, please login to your account.

Money Back Guarantee

Passware provides a 30-day Money Back Guarantee when any product does not function as advertised on the web site or in help files.

Passware stands by its products and provides its customers with the most reliable and up-to-date password recovery solutions as well as excellent customer support service.

Refund Policy

Products must be returned within 30 days from the date of their purchase.

Customers are required to produce evidence of the problem, e.g. screenshots, sample files, etc. upon request of Passware Customer Support representative.

Full purchase prices are refunded, excluding shipping costs.

NOTE: For some types of files, such as MS Office 2007-2013 documents, RAR archives, and other types marked as "Brute-force Recovery" in the specifications table, password recovery process is time-consuming. In this case, only the password recovery speed is guaranteed, but the time required to check all the passwords for this file depends on the password settings. Therefore, a long password recovery process is not a reason for a refund.