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Scotsman cme256

Just wanted to throw this out there. Where I work, we have a Sctotsman cme256, and the ice seems to pile up against the bin door, so that when it is full, which it usually is, and some one goes to get ice, a lot winds up on the floor. I have cheched everything I know how to, even shimming it up so that it tips back a bit. But no Luck. The ice seems a bit wet too, but only on the top of the heap, so it's the newest ice. Also, the room that the machine is located in, is small and pretty warm. Can't think of much else. Any ideas.
Thanks.

Ok, 2sac, thanks. Can you give me a quick description, because I am unfamiliar. I considered making a small "fence" or"dam" to hold back the ice, but I guess my better judgement prevailed, for now. Do you have a link, or lead on where I could get one? I googled it and not much comes up. Do these units usually come with one?