SiteCare

Our comprehensive website care plan for your total peace of mind

Customer Service

Call us from 9am to 5pm PST on Monday to Friday and you will always reach a friendly, professional customer service expert. Our highly trained team will quickly connect you to the right department (sales, support, billing, design, etc.) or answer your questions to help you get on with your day.

Technical Support

Experience fast, friendly and unlimited technical support from the team that built your website and know it inside out! We’ve been providing outstanding support to our clients since 2005 and our excellent support is one of the main reasons why so many of our existing clients refer others to Style Agent.

30 Minutes of Design Time

Need to add a new page, edit some text, add a blog post, update your logo, swap out a photo... but don't want to do it yourself? No problem - our design team is on hand and can get a lot done in 30 minutes! If needed, additional design time (exceeding the allocated 30 minutes) can also be added at our regular hourly rate.

Site Speed Optimization

A fast loading website not only gives great user experience, it also helps in better SEO ranking on Google. SiteCare includes WP Rocket, which is the absolute best site speed optimization plugin producing superior performance and powers Style Agent real estate websites to high marks on site speed tests!

Vimeo Video Hosting

SiteCare subscription includes hosting for one video on our premium Vimeo hosting account. This will ensure ad-free playback and enable us to edit playback controls to ensure your video is optimized for playback in your website. Most clients use this service for the main video displayed on the website homepage.

WordPress Maintenance

We manage the WordPress core and plugin updates to make sure everything continues to run smoothly on your website. WordPress is constantly evolving so it's important to keep WordPress and the plugins updated to the latest version for security, new features, speed, bug fixes and compatibility.

Theme Updates

Keeping your WordPress theme (design) updated can be essential to its performance, so developers will periodically roll out a new version of a theme to fix bugs, increase security and stay updated with the latest version of the WordPress core. We will then apply the latest version to your website installation.

Streamlined Dashboard

With SiteCare, we create a special ‘Agent’ user role to give you a streamlined level of access to the WordPress dashboard. This ‘Agent’ role gives you access to the essential elements of your website so you can manage what you need to without the intimidation of full administrative access.

Daily Cloud Backups

Your entire website is backed up by Duplicator Pro, which is one of the most reliable backup plugins around. Duplicator Pro will automatically backup your entire WordPress website (database, plugins, themes, etc.) to a a safe, secured, remote off-site storage destination.

WordPress Security

WordPress is a robust platform powering millions of websites worldwide, but due to its popularity, it attracts its fair share of malware, viruses, brute force login attempts and other security threats. Security is our top priority and we protect your website with WordFence™ to stay ahead of malicious software attacks.

Premium Plugin Renewal

Premium plugins are essential to the performance of any cutting-edge WordPress website. These plugins are paid plugins that require yearly license renewals in order form them to stay updated ad basically keep on working. SiteCare includes the yearly renewal of all Premium plugins installed.

WordPress 101 Video Tutorials

WP101 is widely praised as the gold standard for WordPress tutorial videos. SiteCare includes 31 video tutorials and an additional 15 tutorials dedicated to the popular Yoast SEO plugin (which is installed in every Style Agent website). Watch these videos anytime, direct from your WordPress dashboard!