FITIV FAQs

Welcome to FITIV, a free upgrade to the MotiFIT family of apps. Please check out these Frequently Asked Questions for information about the FITIV update. If you have any further problems please contact us at support@fitiv.com and we will get back to you as soon as we can.

WHAT DOES FITIV MEAN?

The new FITIV name better represents out commitment to quantifying FITNESS and helping our users understand and maintain an ACTIVE lifestyle. FITNESS + ACTIVE = FITIV.

IS FITIV A NEW APP?

FITIV is not a new app, it is an upgrade to the existing MotiFIT family of apps which includes a new design, more tracking features, and improvements to the storage and syncing functionalities. Because it is an upgrade rather than a new app your existing MotiFIT subscription and workout history will be transferred for free.

WHAT IS HAPPENING WITH MY MOTIFIT MEMBERSHIP?

FITIV is an upgrade to the MotiFIT family of apps, which means that your existing MotiFIT subscription or membership will automatically transfer to FITIV. To ensure that your membership transfers appropriately please ensure that you have created a FITIV account and synced your MotiFIT history and settings. If your membership is not showing, please attempt clicking RESTORE PURCHASES to query the app store for your subscription information. After any major update it is recommended to restart all applicable devices (iPhone and Apple Watch) to ensure that everything is installed and synced correctly.

DO I NEED TO CREATE A NEW ACCOUNT?

The FITIV app redesign includes a substantial upgrade to our cloud storage functionalities and servers. This update requires the creation of a new FITIV account, even for users who previously used a MotiFIT account. This account creation process is completely free, and your MotiFIT settings and workout history will be transferred to FITIV during this process.

Please note that this account transfer is a two-step process during the initial opening of the FITIV upgrade. First you will be asked to create a new FITIV account using a valid email address and password, then you will be given the option to link to an existing MotiFIT account to sync your existing history and settings. Please ensure that you have either a wifi or mobile data connection during this initial account creation and syncing process.

DO I NEED A WIFI OR DATA CONNECTION?

A wifi or data connection is required for the initial account creation/syncing immediately following the FITIV upgrade. This account creation and syncing is a one-time process, and subsequent workout tracking and review will not require an active internet connection. If you become stuck while syncing your workout history from MotiFIT you have the option to ABORT this process, which will allow you to begin using the app until you can find a connection to complete the syncing process.

To connect an existing MotiFIT account to FITIV later, please click MORE>PROFILE>LINK MOTIFIT account and log in with your MotiFIT username and password to sync your history and settings from MotiFIT to FITIV.

WHERE IS MY DASHBOARD INFORMATION COMING FROM?

FITIV contains a new daily dashboard feature that displays more of your Health-related metrics, including your calories consumed, resting heart rate, and sleep tracking information. This new data is being read by the FITIV app from Apple Health. FITIV can sync your calorie or sleep information from any apps that write this data into Apple Health.

If you are seeing blank entries for metrics that you know you are tracking, please check the Apple Health app to ensure that the data is being written and is available for FITIV to read. You may need to enable writing to Apple Health from these applications to get your data to sync.

WHAT IF SOMETHING ISN'T WORKING?

After any large-scale update it is generally recommended to restart your devices (iPhone and Apple Watch) in order to ensure that everything installs and syncs correctly. Please restart your devices as a first troubleshooting step for issues related to opening the app, membership, or synching settings. After restarting your devices, if your problems persist please ensure send us an email to support@fitiv.com with all of the details you can provide about the issue. We will respond as soon as we can.

RUN/RIDE

In response to overwhelming user demand we have incorporated the GPS tracking functionalities of MotiFIT Run and MotiFIT Ride into the main FITIV Pulse app, and have included the sharing of workouts between the three FITIV Pulse, FITIV Run and FITIV Ride apps. You can now track both indoor and outdoor workouts with the FITIV pulse app, no need to use separate apps with separate workout histories to track your different types of workouts.

Due to our incorporation of GPS tracking functionalities into the FITIV Pulse app the three apps are currently functionally identical. Going forward we will be using user feedback to focus on creating additional running and cycling-specific functionalities to expand on the FITIV Run and FITIV Ride apps.