User guides

Why isn’t my Cogeco Wi-Fi network name appearing on my list of available networks, and how can I fix this?

If your Cogeco Wi-Fi network name isn't appearing on your list of available networks, the first thing to do is to check that you're looking for the correct network name—otherwise known as your Service Set Identifier (SSID). The name of your Cogeco network can be found in the documentation given to you by the technician who installed your service.

Then, check all of your Wi-Fi devices to ensure that none of them can see your network name. If any of the devices can see your network name, it's most likely an issue with the device that's unable to locate the network. Consult the manufacturer of this device for troubleshooting.

Here are some possible reasons why your Cogeco Wi-Fi network may not be appearing on your Wi-Fi device:

Your computer's Wi-Fi communication switch may be turned off.

If your computer has a Wi-Fi communication switch, it must be turned on to allow your computer to identify available Wi-Fi networks. These switches are often located on the side, the front or on a function key of your computer. They are generally identified by an antenna or Wi-Fi signal icon.

Your Wi-Fi device is too far from your router or Wi-Fi access point.

Since Wi-Fi networks have a limited range, bring your computer closer to your Wi-Fi modem. If this isn't possible, you might need a Wi-Fi repeater or extender.

Your Wi-Fi modem is turned off or isn't working properly.

Make sure your Wi-Fi modem is plugged in correctly. If it is plugged in but none of the lights are lighting up on the modem, contact technical support.

The Wi-Fi signal is weakened by appliances or other equipment causing interference.

Certain home appliances or equipment can cause interference in your Wi-Fi network. For example, microwaves and wireless phones may be using the same frequencies as your Wi-Fi home network. If you think this might be the case, try changing the channel on your Wi-Fi modem. (Because the network name isn't visible, and, therefore, not accessible wirelessly, you will be required to connect a computer directly to the modem to access the internal settings.)

The configuration of your Wi-Fi modem may have been modified since the original installation, and your network may not be configured to display its name (SSID).

Try connecting to your Wi-Fi network manually.

Please note that you must be a current Cogeco Internet customer to have a Cogeco Wi-Fi home network. If you are not subscribed to Cogeco Internet service, please contact us to do so.