What to do if you get an error while installing a new version of Creately Desktop

Creately Desktop checks each time it is run for newer versions of the app online. It does this to ensure you always have the latest version with the latest features and fixes. Normally all you have to do is review and approve the update and then after the app restarts the newer version is installed.

Occasionally on some systems you might experience an error when auto updating from one version of Creately Desktop to another. This is normally made obvious by an error message similar to the following appearing:

You can check what the error is by opening the Adobe Air install log and scrolling to the bottom of the file. It's a text file so any good plain text editor should open it fine. The install log can be found in the following locations:

In order to get the latest version installed you should go through these steps:

Exit Creately Desktop if it's running.

Make sure you have the latest version of Adobe Air for your platform from Adobe and install it.

Get the latest air install package for Creately Desktop from the Creately website. Download the most recent which is normally at the top of the page. Save it somewhere easily accessible on your computer.