If your complaint relates to our Lifesaving Lottery and cannot be resolved internally, it would then be referred to IBAS (Independent Betting and Adjudication Service) or the Gambling Commission.

We work in partnership with NHS Wales, including the Welsh Ambulance Service NHS Trust and Emergency Medical Retrieval and Transfer Service (EMRTS Cymru). For patient/clinical or any other operational complaints, please contact the Service Manager, EMRTS Cymru. Tel: 0300 300 0057 or email: emrts@wales.nhs.uk.

Your personal information

If you use our complaints procedure, you are agreeing that we can use any personal information you send us for purposes connected with your complaint. We will only give your personal information to other people and organisations if you have given us permission to do so.

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