アカウント一時停止ガイド

My Account Was Suspended, What Should I Do?

If your account was suspended from the marketplace, please check your Discogs Inbox. You likely have a notification regarding one of the following suspension types.

Overdue Sales Fees

The most common reason for an account suspension is an overdue sales fee invoice. To view and pay overdue invoices, select Billing from the Marketplace drop down menu at the top of your screen. It typically takes 15 - 20 minutes for your account to be reactivated after overdue invoices are paid.

Seller Not Responding and Buyer Awaiting Response Reports

Another reason for an account suspension is failure to respond to buyers who have placed orders with you. When a Seller Not Responding report is filed, marketplace access will be automatically suspended if the seller does not provide a response or update within four days. Please check your mailboxfor system notifications about this. Let us know when you have used the order page timeline to respond or update the order status.

Terms Of Service or Other Policy Violations

Additionally, using two or more accounts to artificially boost ratings is not tolerated, and may lead to account restrictions. This is known as shill feedback and is covered in our How To Leave Feedback help article.

We take the safety and security of our community very seriously. If your account is found to be in violation of one or more of our policies, your account will be subject to disciplinary action at staff discretion, generally consisting of a minimum of one day suspension from the marketplace, database, forums, and / or other site feature(s). Suspension may be longer, depending on the severity of the infraction.

If your account has been suspended due to a Terms Of Service or other Discogs policy violation, please open a support request so that Discogs staff may review your account for reinstatement.