Just so you understand, the moderators simply maintain the forum. We do not have access to yours or anyone else's gaming accounts. We do not have the ability to address issues such as this. Therefore we direct you to Live Support, which is the Central hub of IGG. They have access to all the gaming accounts and are in direct connection with the developers and operations teams. Now while I can pass your concern on, I do not have the specific information as to exactly how this occurred, any screenshots showing the issue (other than what you posted above), nor can I audit your account or answer any specific questions which might be put to me regarding this specific issue. So again if you really want the issue addressed you should take the time to direct it to the correct department, as posting it here is little more than a waste of your precious time.