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Who should attend Management Skills for Administrative Professionals

Seasoned administrative professionals, including executive assistants, administrative assistants or senior secretaries who are striving to refine their managerial skills in order to enhance their careers and add to their organization's effectiveness.

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Seasoned administrative professionals, including executive assistants, administrative assistants or senior secretaries who are striving to refine their managerial skills in order to enhance their careers and add to their organization's effectiveness.

As an administrative professional, you know that your job already encompasses
numerous managerial skills and responsibilities, including planning, scheduling,
negotiating and delegating. Bring your current challenges and brainstorm with
colleagues and your course leader to solve your most pressing problems. Leave
with a concrete action plan!

• Get heard: present your ideas powerfully as you practice your new skills
With group exercises…case studies…and plenty of time for questions and answers…
this virtual "learning-by-doing" seminar gives you the confidence and know-how
you need to succeed!

BENEFITS

• Juggle multiple responsibilities

• Learn better ways to think on your feet with powerful techniques

•
Create win-win solutions that leave everyone feeling positive

• Become a
strategic partner to your boss

• Understand different team player styles
for more effective collaboration

• Control your time and workload with
advanced time management skills

OUTLINE

Mastering Change with Management Skills

• Find your place on the management team by aligning your goals to support strategic and tactical projects

• Empower yourself to achieve growth

• Discover what it takes to become a change master

• Create a blueprint for managing change

Fine-tuning Your Team Skills

• Match business goals with administrative support goals

• Assess your leader/manager preference in teams

• Map your management team's priorities for the year

• Increase your administrative effectiveness to meet the priorities

• Understand relationships on the management team

Controlling Your Workday

• Clarify your priorities to include goals of your team

• Set criteria to validate your risk/value priorities

• Plan projects with smart charts

• Use a delegation checklist to get and train helpers

• Solve urgency/importance dilemma

• Eliminate your worst 20% of time wasters

• Use task maps to control multi-loads

Communicating with Credibility

• Enhance your image to help in pursuing specific goals

• Strengthen your active listening skills

• Use key cues to manage your own emotions and detach from others' emotions

• Build mutual respect and trust with others

Dealing Productively with Conflict

• Use persuasion and negotiation to gain better outcomes from conflict

The Institute for Certification, a department of International Association of Administrative Professionals™, will grant 18 points towards CPS® recertification to qualified individuals who attend this seminar.