Responsible for marketing financial products to Lutheran families in the Southwest Cleveland suburbs. Qualified twice for MDRT. Qualified twice for the President's Conference. Qualified four times for the Conference.

Directed business development in the northern Ohio market. Personally called upon customers. Generated an average of $750,000 per month in loan transactions. Hired and managed staff of four.

NATIONAL RETAIL COLLECTION MANAGER March 1988 to April 1989Firestone Tire & Rubber Ohio

Provided for the profitable liquidation of a 2 million account credit card portfolio. Increased productivity by 30% through the use of power dialers, telecomputers and a behavior scoring system. Coordinated all budget activity for 120-employee department. Successfully consolidated two regional centers, reducing full-time employees from 127 to 102 and effecting a cost savings of more than $1 million annually.

Coordinated all human resource, employee training and quality control activities for collections department. Managed 75 employees including supervisors, systems analysts, collectors, data input and clerical support personnel. Reported directly to the Senior Vice President. Implemented use of computer-assisted DAVOX auto dial tele-collection system which increased productivity by 50%. Developed and presented an extensive 3-part employee training program which improved employee collection techniques. Designed departmental mainframe and PC generated MIS reports for increased productivity control.ASSISTANT VICE PRESIDENT - COLLECTION MANAGER August 1986 to May 1987Valley National Bank - The Household Bank Salinas, California

Organized and established the collections department for this national credit card issuer. Hired, trained and evaluated the multilingual collections staff of 6 exempt and 60 nonexempt employees. Created all policies, procedures and operating budgets for this start-up operation.

ASSISTANT VICE PRESIDENT - COLLECTION MANAGER May 1978 to June 1986Huntington National Bank Cleveland, Ohio

Regionalized all collection department activities for this large bank holding company preceding major merger. Directed collection of real estate mortgages, installment loans, leases and commercial loans. Managed day-to-day operations of the credit card portfolio. Hired, trained and evaluated exempt/nonexempt staff of 50, including development of bank management leaders.