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HP was recently made aware of a vulnerability in certain inkjet printers by a third-party researcher. HP has updates available for download to address the vulnerability. Details and more information are available in the Security Bulletin

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When the computer sends a print job to the HP product, the print jobs store in a print-job list (print queue). If the product does not complete the print job, the print jobs remain in the print queue and the queue backs up.

A backed-up print queue might result in the following issues:

Print jobs get "stuck" in the print queue.

After restarting the computer, Windows notifies you that the product has pending print jobs.

The printer icon () displays in the lower-right corner of the computer, near the clock (notification area), and does not go away.

Figure : The printer icon in the notification area

The Windows print spooler (the process the computer uses to send print jobs to the product) is "paused," "offline," or "pending."

note:

Some of the following steps require restarting the computer. Consider bookmarking or printing this page for ease of reference.

Return to the Printers and Faxes window that you opened in the previous steps.

Right-click the icon for your product, and then click Open. The print queue opens.

On the print queue menu bar, click Printer, and then look for the Pause Printing and Use Printer Offline items in the menu. Make sure there is no checkmark () next to either item. If a checkmark displays next to either item, click to clear it.

If these steps resolved the issue, there is no need to continue troubleshooting.

Follow these steps to try printing from another program to help diagnose the issue.

Browse to your saved document (that is, the document you were printing when the problem occurred), right-click the file, and then click Open With.

Open the file with a program other than the program you are using to print the document, and then try printing again.

note:

You can often open the document in a plain-text program (.txt), such as Notepad or WordPad. These options depend on the program, however. Consult the program manufacturer for help in opening a file in another program, if necessary.

If the document prints successfully in the alternate program, the issue is related to the program you were using when the issue occurred. Contact the manufacturer of that program for assistance.