Several European banks have recently reported being a target of cyber attacks (including the National Bank of Ukraine, BNP Paribas and Home Credit).

Considering the risk of fraud in relation to Bank Orders, we had to implement additional measures to protect the integrity of our trade.

Therefore, we are currently conducting checks on bank orders made from one specific bank which might have been affected. This is done by requesting customers to do a one time verification check besides the initial KYC. Our Compliance Department is contacting customers whose orders fall under the parameters of this security check to provide them with instructions on how to proceed. If your order needs to be checked, you will received an email to the address associated with your trade profile as all important communication is always sent there.

Whenever you have questions for Coinify, you are always welcome to contact our support team at: https://support.coinify.com/Tickets/Submit

Thank you for your cooperation.

Kind regards,

Romina Coinify Interim Customer Support Manager

]]>Message about overloaded industry

Dear customers,

You have probably noticed that, in the last week or two, orders have taken longer than usual to be completed. Due to the increased interest in cryptocurrency from all around the globe which has manifested itself over the last few weeks, the industry as a whole has been put under a lot of pressure.

In our company, we have a significant increase in orders and support requests. We are working as fast as we can in relation to our business partners, on whom we depend upon, to deliver your Bitcoins and to answer your questions. You are always welcome to contact us at https://www.coinify.com/support if you have any questions related to your order.

The blockchain network is also affected. In the last approximately 30 days, there has been a massive increase in transactions waiting to be confirmed. For example, on the 24th of April the peak number of unconfirmed transactions was around 7,000, while yesterday it was over 150,000. See here: https://blockchain.info/charts/mempool-count?timespan=30days. Because the industry is interconnected, the pressure exerted on the network reflects in delays in the activity of everyone involved.

This period we are going through is both a challenge and a test for all cryptocurrency enthusiasts, a test which we all need to pass in order to be part of the exciting journey. We, at Coinify, will do our part and work as fast as we can to satisfy your demand for cryptocurrency and to be a productive player of the industry.

Thank you for your understanding and patience while we address the situation.