Yesterday I have experienced such rude treatment from one of your tellers that I refuse to tolerate it any longer. Each time I try to make a transaction through Mr. Raimund Tago at LBC remittance branch in Grand mall Mandaue City, he acts as though I were an annoyance. In one instance, he said he has "no tracking number in the system just like this JP7714167023."

I waited for 2 hours in the office and many people are passed but me He didn't process it. In fact, at first he rejects me and said what this agent? I said it's LBC remittance same as this sir and he told me nothing! and passed over me and he go to another customer and for 2 hours waiting is too much for us. It is just I’m wasting my time with nothing. When I go out I said to him thank you but He said nothing and don’t look at me, just like I’m talking to the air? As a matter of fact I didn't get my “kwarta padala “ and now I will try to get it into other remittance.

I trust that LBC Remittance will speak to him about polite customer service. If he continues to have this attitude, I will move to another remittance. Customers are not an annoyance; we are the ones who pay his salary.

We apologize for what had happened to your delivery, we could further help you out if you provide and contact information on this page or through pm (for LBC facebook account) or DM (for LBC Twitter account) we would like to help you and still deliver our company's policy. Again we are deeply sorry for this inconvenience

I agree , that in most cases some employees are getting rude, shouting to customers, nagtataray, asking many questions which is not intended to do so, it is always happening in LBC branches especially the 2-branches here in Guadalupe, Makati.One time, I've tried to get my remittance came from my client, because I'm an online seller, I supposed to get lots of remittances, a payment coming from client.

Otherwise, LBC should hire a Learning & Development Manager to conduct customer service trainings such as; communication skills, interpersonal skills handling complaint and many more trainings to run for employees especially they are front liners and dealing with hundreds of customers every day.

Finally, conduct quarterly performance review and make them aware individually about results and areas required performance improvement.All the best