Refund policy

For consumers we respect the statutory right of return of 14 days upon receipt of your product.

Non franked shipments will be rejected!

What we DO take back:

Unused products

Products that are returned intact with all parts complete

Products that are returned original packaging

Products that are returned to us within 14 days upon receipt of your product

Parcels with sufficient postage paid

What we DO NOT take back:

Products that have been connected to the water mains

Products that are returned with some parts missing

Products that are returned without the original packaging

Products that are returned to us after 14 days upon receipt of your product

Parcels that do not have sufficient postage

Because electric water heaters are used for drinking water and kitchen purposes we are bound by a number of hygienic regulations. Therefore we can ONLY accept the return of electric water heaters, instant water heaters, cv combi boilers and solar heating systems that are unused, unopened and are still in the original packaging.