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Frequently asked questions

You can pay with all major credit cards, and your subscription amount will appear on your credit card statement. You can
also receive an invoice and, depending on your choice of services, be billed monthly or annually. You’ll receive
an email message when your invoice is ready to be viewed and, if a purchase order (PO) number is entered when you
buy your subscription, that number will be included in your invoice.

What payment options are available? Can I pay monthly or annually?

Annual commitment payment is available for Office 365 Enterprise plans.
With annual commitment, you sign up for a one-year subscription, but you can choose to pay month-to-month or for
the entire year when you sign up.

Do you offer volume discounts to businesses?

Yes, discounts are available for Office 365 enterprise agreement customers
(typically those who have 250+ licenses) who want to purchase through volume licensing. A Microsoft expert can
help you explore the purchasing options for large enterprises and help you determine which is best for you. Learn
more about
volume licensing. Find a
Microsoft expert.

Can I mix and match different Office 365 plans?

Yes, you can mix and match Office 365 plans. Please note that there are
some license limitations at the plan level. The Office 365 Business, Business Essentials, and Business Premium plans each
have a limit of 300 users, while the Enterprise plans are for an unlimited number of users. For example, you can
purchase 300 Business Premium seats, 300 Business Essentials seats, and 500 Enterprise E3 seats on a single tenant.

Is Internet access required for Office 365?

Yes, you need Internet access to install and activate all Office 365 plans and to manage your subscription account. You also need Internet access to use Office 365 cloud productivity services, including email, conferencing, IT management, and other services. Many Office 365 plans such as Office 365 Business Premium and Office 365 Enterprise E3 also include the desktop versions of Office. One of the benefits of having the desktop versions of
Office applications is that you can work offline and have the confidence that the next time you connect to the
Internet, all your work will automatically sync, so you never have to worry about your documents being up to date.
The desktop versions of Office applications are also automatically kept up to date and upgraded when you connect
to the Internet, so you always have the latest tools to help you work.
Compare Office 365 plans.

I will need extra help setting up my plan. Who can help?

Microsoft experts are trained IT and development companies that can help you move to Office 365 or develop custom solutions for your business. You can find a listing of all our Microsoft experts at the
Microsoft Partner Center.

What is Microsoft FastTrack?

Microsoft FastTrack for Office 365 is the customer-success service that
helps you move to Office 365 smoothly and with confidence to deliver value
to your business faster.

The FastTrack Center is a team of hundreds of engineers around the globe who are committed to providing IT professionals
and partners with a successful Office 365 experience.

Our FastTrack Engineers will provide you with remote, personalized assistance to help you prepare your technical environment
and ensure a smooth onboarding and migration experience.

The FastTrack Center contacts eligible customers within 30 days of when you purchase Office 365.
FastTrack resources and services are included in Office 365 for customers
who have at least 50 seats of Office 365 Business and Enterprise plans,
as well as paid Government, Kiosk, and Nonprofit plans.