Payments

I accept all Major creditcards through Etsy, as well as Paypal.

Shipping from Canada

I generally offer 2 shipping methods - the cheapest option DOES NOT include a tracking number. If you want tracking, the higher priced option is the CHEAPEST method that I can ship to your location with a tracking number.

For Canadian customers, the only method I offer includes tracking - if you DO NOT want or need a tracking number, let me know and I can quote you a cheaper option - Oversized Lettermail (unfortunately, not an option available for calculated shipping)

Shipping to addresses in Canada usually take 5-10 BUSINESS days. To the US, it's usually 7-14 BUSINESS days, and internationally can be anywhere from 10 days-4 weeks, depending on the destination.

Also, please be aware that books shipped outside of Canada must pass thru customs, which could add additional delays and fees not covered by any free shipping offers. I will combine shipping costs on multiple items, as long as the items were won within 3 days of each other.

Returns & Exchanges

I gladly accept returns

Just contact me within: 14 days of delivery

Ship items back to me within: 30 days of delivery

I don't accept exchanges or cancellations

But please contact me if you have any problems with your order.

The following items can't be returned or exchanged

Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:

Custom or personalized orders

Perishable products (like food or flowers)

Digital downloads

Intimate items (for health/hygiene reasons)

Returns and exchange details

We're certain you'll be happy with your merchandise. If you have any questions regarding any of the items you are ordering, please email us at: comics@cowtowncomics.com before placing your order. If the rare occasion arises where you feel you must return an item, please contact us for return instructions within ten (10) days of receipt of your item(s). Upon our receipt and inspection of the returned item(s), we will issue a refund for your item(s) if returned in the same condition as it was when originally sent to you, excluding shipping/insurance costs. Buyer is responsible for return shipping/insurance costs, which will not be reimbursed for any reason. Returned merchandise must be received by us within ten (10) days of the date from which you contact us regarding the return.When returning merchandise, please ship your books in the same packaging used to send your order. Be sure all cardboard slabs are taped tightly to prohibit movement of the books between them. Insurance and delivery confirmation of returns is entirely your responsibility. Books returned to Cowtown in packaging other than our own or in packaging that has not been taped and sealed sufficiently will not be accepted. If you’ve any questions about this policy and how to pack your books, or if our packaging was damaged in transit to you, please email comics@cowtowncomics.com before shipping your return.