Founded in 2001, we are one of India’s most successful Product Development Companies with no outside funding. We specialize in development of database management tools, data visualization components, search engine & web applications that are used by millions of people across 100+ countries. We are located in Bangalore, India and Santa Clara, US. At CloudMagic we believe that shipping the product is merely a first step; our job is not done until the user is happy. User derives happiness from experiencing a great product coupled with kick-ass support. There are companies that are built on awesome support – Amazon, Zappos to name a few. We too want to be known for awesome support and we’re definitely on our way there. As a Support Engineer you will be playing a key role in delivering WOW through service.

Description :

You will be the bridge between our users and the product team.

You will handle support requests at hello@cloudmagic.com.

You will listen closely to our users and help them on Twitter, Facebook, Store Reviews and other channels.

You will help the team in prioritizing the feature requests by creating leader-boards.