ShoreTel Premise Based Phone System

5 Reasons Your Phone System May Be Outdated

Can your phone system fully support your business?
Let Omaha Communications design a phone system that will empower your work force.

Ask Yourself:

Is your phone system cost effective?

Does your phone system provide mobility?

Does your phone system increase employee productivity?

Will your phone system scale?

Does your phone system support future and emerging technologies?

1. VALUE

Is your phone system cost effective?

Beware of hidden factors that drive up overall phone system costs.
Cost is not just about the price. Your long-term, total cost of ownership (TCO) is the best way to determine overall cost-effectiveness.

Capital Costs

The upfront sticker price

Implementation Costs

Including consulting, networking, and customization fees

Operational Costs

Including staffing, on-going maintenance and training

A surprising 46% of companies are not measuring TCO for Unified Communications according to a recent study by InformationWeek.

TCO Matters.

Some phone systems are overly complex and require lots of staff and maintenance to operate. This costs more over time. You’ll find value with a business phone provider that offers robust services and delivers them in a streamlined, easy-to-manage way.

FIVE-YEAR TCO: 200 ENDPOINTS

2. MOBILITY

Does your phone system provide mobility?

Today’s workforce is more mobile than ever. Workers are expected to get work done on the go, wherever they may be.
The days of employees waiting for a call on their desk phone are long gone.

75%

of the U.S. workforce is mobile, and that number is growing.

The average mobile worker carries

3.5 devices

But with this growth comes a growing problem.

Many people use their own cell phone on the job. They give their personal number to customers making their companies appear unprofessional. Tracking and reimbursing call costs is a pain, and using productivity apps like Salesforce is nearly impossible.

It’s no longer about bringing employees to the office.
It’s about bringing the office to the employees.

Make sure you have a business phone system that can transform a mobile device into a mobile workstation.

4. SCALABILITY

Will your phone system scale?

Phone system scalability isn’t just a problem for fast-growing companies.

Many businesses experience cyclical changes or seasonal spikes in business. Can your phone system ramp up to support a holiday season spike in call volume?

26% of companies across all industries plan to hire seasonal workers in the 4th Quarter6

43% of retailers plan to hire seasonal workers over the holidays

40% of companies add customer service employees seasonally

Scale to maximize growth.

Nearly every organization can benefit from the ability to quickly align its phone system to meet business needs.

LOOK FOR THESE FEATURES

Plug-and-play phones that are easy to install without requiring costly forklift upgrades.

Reduces complexity that can hinder the ability to scale and add significant costs.

Easily scales to support both the office and your mobile workforce.

Intuitive for new users to quickly get started and be productive.

5. ADAPTABILITY

Does your phone system support future and emerging technologies?

A parade of smart devices over the past decade has radically changed how we do business.

From the Apple Watch and wearable technologies to the latest mobile device apps, companies need to adapt to an ever-changing landscape.

Statistics show anywhere from 74% to 90% of companies support employees’ personal devices7. Gartner even predicts half of all employees will be required to bring their own devices by 2017. Given the acceleration of product development cycles, it’s not a matter of simply adapting to new technology developments, but being prepared for the next technology changes.

Plan for the Future.

Make sure your business phone system is flexible enough to stay modern.

Open APIs
Open source software that allows easy customization and integration with 3rd party software–to take advantage of cloud-based ERP and business process applications

Easy and Intuitive
Users are faster to adopt communications tools that are simple and forgiving–and that look and feel and work as easily as the consumer apps they’ve come to love

Download the Nemertes Study company comparing the TCO (Total Cost of Ownership) for major Unified Messaging Systems

Useful Links

About Omaha Communications

Omaha Communications was founded in 1994 with the mission to enable our clients leverage the emerging power of networks and Voice over IP technology. With headquarters in Omaha, Nebraska, Omaha Communications has a long history of innovating for our customers and implementing cutting edge technology solutions that advance their business processes.