Current Events

GSA is migrating its website to a new content management platform, and as part of that work, they're doing a wholesale rewrite of their top 250 most-visited pages.

See how they're tackling this project by walking through the rewrite process for one popular topic, applying plain writing principles and practices to streamline content and help customers easily find the information they need to complete their task.

Rachel Flagg works in GSA's Office of Citizen Services and Innovative Technologies. Since 2007 she's led the government Web Manager community of practice, and now works in customer experience management.

Directions:

Join us in Room 3042 at GSA if you can't view adobeconnect at your desktop.