Some of the following Consumer Action publications are available in bulk for non-profit or government agencies to distribute for educational purposes. Further info can be found on the How To Order Publications page.

Library: Chinese | How to Complain (Chinese) . 消費者行動於近日已將多年來最受歡迎的「 如何投訴 」消費者教育指南全面更新。這本內容豐富的免費手冊是專門編製用來協助消費者提出有效的投訴，以及日後得到實質效果。
「 如何投訴 」的各項建議包括：消費者應怎樣連繫各種行業來提出投訴；如何藉由客戶服務管道或公司主管部門來加強投訴；如何使用電郵或信件提出投訴；以及如何將個人投訴存檔留證等等。Consumer Action has updated its perennial favorite guide, How to Complain. The free and comprehensive booklet is designed to help you complain effectively and get results. How to Complain includes advice on how to approach businesses with a complaint; escalating a complaint through customer service or a company’s executive offices; writing emails and letters about your complaint; and documenting your complaint.
Category: Consumer Rights on Sep 25, 2017

Library: Chinese | Time for an insurance checkup (Chinese) . 個人應該保持適當足夠的保險，其意義在於你每年都需要重新評估自己的保險涵蓋範圍，同時如果你的生活中發生特殊狀況時，你應如何調整個人保險去應對。這本查核個人保險的刊物詳述對於定期查核個人保險條款的重要性，也列舉各項會造成個人保險涵蓋範圍改變的生活特殊狀況。同時內容也有你應如何妥善處理個人保險的相關提示及查核工具，以及各項網上資源鏈接以供消費者查詢。
Staying adequately insured means reassessing your coverage each year and adjusting it in response to specific life events. This Insurance Checkup fact sheet explains why it’s important to revisit your insurance policies regularly, lists specific life events that typically warrant a change in coverage, provides tips and tools for managing your insurance and offers links to resources where you can learn more. Category: Consumer RightsHousingHousing InsuranceInsuranceMedical/Healthcare on Aug 16, 2017

Library: Chinese | A guide to finding the right job training school (Chinese) . 如果一間職業學校及其課程具備聲譽而且收費合理，就讀這間學校對於你的未來會成為很有價值的投資。這本指南是專門編輯印製，以協助任何人在考慮報讀就業培訓課程或是職業學校時，能做出明理的選擇，避免積欠過多或毫無保證的學生貸款債務；當一旦不幸成為牟利學校相關詐騙的受害者時，也知道應去何處尋求協助。Job training can be a valuable investment in your future—if the school or program is reputable and fairly priced. This guide is designed to help anyone considering a job training program or vocational school make an informed choice, avoid excessive or unwarranted student loan debt, and know where to turn if they believe they are a victim of for-profit school fraud. Category: Consumer Rights on Mar 29, 2017

Library: Chinese | The Fair Debt Collection Practices Act (Chinese) . 這本簡明的公平追討債務法案(FDCPA)小冊子讓消費者明白追債公司必須依照法律規定來追討債務，法律允許他們採取哪些行動，以及法律不允許他們採取哪些行動。該手冊還提供了關於如何阻止追債公司不斷聯繫你的資訊，如果追債公司違反公平追討債務法案(FDCPA)時你可以怎麼做，以及你可以從哪裡得到更多的資訊和個人援助。This concise guide to the Fair Debt Collection Practices Act (FDCPA) makes consumers aware of what collectors must do under the law, what they are allowed to do, and what they are prohibited from doing. It also provides information about getting a collector to stop contacting you, what your options are if a collector violates the FDCPA and where to get more information or personal assistance. Category: Consumer RightsCreditDebt CollectionMoney Management on Sep 20, 2016

Library: Chinese | An Employee’s Guide to Payroll Cards (Chinese) . 這本4頁長的工資卡使用指南是專為各公司員工編寫，協助大家決定最合適個人的選項，同時可以瞭解工資卡的使用功能、如何避免額外費用，以及相關用卡權益。This four-page guide is designed to help employees who work for companies that offer a payroll card to determine whether that is their best option, understand how the cards work and how to avoid fees, and know their rights.
Category: Consumer RightsPrepaid Cards on Jul 17, 2014