Vice President of Instructional Services for grievances related to academic concerns.

Vice President of Instructional Services for grievances related to admissions or requesting an appeal to an earlier grievance.

Students in the Criminal Justice Institute do not come under the jurisdiction of the review committees named in the previous paragraph. Criminal Justice students must follow the Process for Disciplinary Review as described in the Criminal Justice Policy Manual.

Ombudsman/Student Advocate

Indian River State College has an Ombudsman/Student Advocate Office which helps students to understand College policies and procedures, facilitates communication, and assists in conflict resolution apart from engagement in the College's formal grievance procedures. The Ombudsman Student Advocate Office provides an initial point of contact to ensure student concerns and appeals regarding issues such as student's access to courses, credit granted toward the degree, and other matters are referred to the appropriate department to be resolved in a prompt, efficient and impartial manner. Through the Ombudsman/Student Advocate Office, IRSC seeks to ensure that all students are treated in a fair and equitable manner.

The Ombudsman/Student Advocate assists students by:

Listening and helping to resolve student concerns or complaints.

Clarifying College policies and procedures.

Answering questions.

Referring issues and concerns to the appropriate department or office.

Helping define available options.

Recommending revisions in College policies and procedures when appropriate.

Maintaining open and constructive communications.

Providing students with information and notification regarding opportunities for assistance and appeal, including the College's formal grievance procedures.

Rochelle Popp-Finch, the IRSC Director of Student Development serves as the Ombudsman/Student Advocate. She can be reached at (772) 462-7476 or rfinch@irsc.edu.

All students are encouraged to work through the Ombudsman/Student Advocate and the internal complaint and appeal process provided by Indian River State College. However, if the student feels further investigation is warranted they can contact The Florida College System (FCS) at http://www.fldoe.org/policy/cie/file-a-complaint.stml.

RESPONSE TO ACTIVE SHOOTER

Stay safe!Know what to do in a threatening campus situation and follow the steps on the pocket card below.