Basic Account HolderDo you record your calls?You'll regret it if you don't.

Cagger since : Aug 2006

Posts

21

Tesco & Mint RBS Cards - Partial Settlement received so far!!

Hi
Just thought I'd join in with my own thread and let everyone know how I'm getting on with my fight to get my money back.

I've two credit card accounts which I am claiming charges etc back on.

Tesco - ﾃつ｣200.19

Same timetable as below. Not surprisingly same letters received from the same people. Tesco offered goodwill payment of ﾃつ｣64.00. Now been put on the two week delay as per information below. They still owe me ﾃつ｣136.19 and I am going to get it!

Mint ﾃつ｣124.23

Mint - sent first lba letter on 25 October. Letter received 6 November advising me that they were reviewing the issue and would contact me again in two weeks time. Letter received 10 November offering me ﾃつ｣54.23 (refunding me the ﾃつ｣8 difference between the ﾃつ｣12, which they think is legally acceptable to charge me, and the ﾃつ｣20 that I was charged) they also refunded me the interest charged. Sent second lba letter dated 21 November to Hilary Thompson (Senior Customer Advisor) saying thank you for my partial goodwill payment but I want the other ﾃつ｣70.60 that you owe me. Just received the standard delaying letter dated 24 November from Rebecca Head (Senior Customer Advisor) saying that they will get back to me in two weeks time. I'm a bit tired of this and would like to get this sorted out before Christmas so I am going to give them a ring - as anyone dealt with this department or this particular person and had any luck sorting out a full settlement.