How can we help you?

My tracker has no GPS connection.

By pressing the power button on the Tractive GPS for one second, the GPS and network status of the device will be shown to you by two consecutive blinking lights. When the second blinking light is red, this indicates that there is no GPS connection.

Keep in mind, when there is no GPS connection, this may be caused by temporary GPS interference and the issue may resolve itself as soon as the GPS signal is available again.