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Alexa Can Not Find/Open Plex on Apple TV

Every time I ask Alexa to open Plex she replies: "Your Plex Player, App TV does not appear to be online, would you like to use a different player". However, it is online and if I manually open Plex then I am able to control it through Alexa.

I do have a Fire TV Stick, but don;t use it that much. I use Plex 98% of the time.

Can't seem to find anything on why Alexa can not find Plex which is up and running....

Answers

"Alexa, open Plex" does not open the Plex app if that is what you were thinking. Alexa cannot open the Plex app. Plex has to already be running. I don't believe Alexa can turn on any app, not just Plex.

I have the Harmony Hub too. Still can't get her to do it. She tells me there is no Plex server running. What are the exact steps you take or exact phrases you use?

Thanks

Create a new activity called Plex on your Harmony
Copy the start sequence from your Watch TV or whatever activity use to turn on your entertainment system (this way if the system is off it will turn everything on and if it's already on, the hub will know and skip the powering on everything)
Add 5 second delay (to let the Apple TV get ready)
(Now you have to get the selector back to the first column first row from anywhere the Apple TV happens to be when you run this activity)
Add on Apple TV
Add on Apple TV
Add on Apple TV
Add 1 second delay
Add on Apple TV
(Now you will be at the first column, first row on the Apple TV home screen from anywhere including power up)
From here put in the sequence of and to get to your Plex icon
Add

I do not have an Apple TV but this should be about right for you.

Once this is done you will say "Alexa, Turn On Plex" this will start Plex on your Apple TV.

Howdy, Stranger!

When logs (server or client app) are requested for an investigation, please do NOT turn on "verbose" logging unless it is explicitly requested. Verbose logging makes things much more difficult in the majority of cases.