Frequently Asked Questions

What is Same Day Delivery?

In select areas & zip codes you can now order online by 1 PM Monday - Saturday and 10 AM on Sunday to have your order delivered the same day by 8 PM!* Click here to see if your zip code offers Same-Day Delivery.

Same Day orders can only be placed online at buybuy BABY online.

*Orders placed after 1 PM (10 AM on Sunday) will be able to be scheduled for delivery the next day.

How do I place an order for Same Day Delivery?

Add products to your cart.

If the products in your cart are eligible for Same-Day Delivery, you'll be able to select the Same-Day Delivery option at check-out.

You will receive an order confirmation email from us showing your order has been placed with your Deliv tracking information.

You will also receive an email confirmation from Deliv with your driver information once the items are picked-up.

Orders placed Monday - Saturday will be delivered by 8PM. Orders placed on Sunday will be delivered by 5PM.

Can I make any changes to my Same Day Delivery Order?

Once the order is placed, we are unable to make any changes or guarantee cancellation to the merchandise selected.

To make any changes to delivery time or address, please call 1-877-3-BUY-BABY for instructions.

How do I know if my order qualifies for Same Day Delivery?

Same-Day Delivery is available in select participating markets. Click here to see if your zip code offers Same-Day Delivery!

We're sorry, but we're unable to provide Same-Day Delivery to:

PO Boxes

APO/FPO addresses

U.S. territories

Is gift packaging and gift messaging available for Same Day Delivery orders?

Gift wrap and gift messaging are available for Same-Day Delivery for a nominal fee of $3.99 per order.

When will my Same Day Delivery order be delivered?

Orders must be placed by 1 PM local time to be delivered the same day. Orders placed after the cutoff time will arrive the next day. We'll send an email so you can schedule your delivery.

Orders over $300 require a signature when the delivery arrives. The recipient signing for the package must be 18 or older.

For orders that qualify for Free Shipping, a fee of $4.99 will be charged.

For orders that do not qualify for Free Shipping, a fee of $9.99 will be charged.

Shipping fees are not refundable for preference returns, refusing delivery upon arrival or if you're unable to accept the order at time of delivery.

Please note: The BEYOND + Free Shipping offer cannot be applied to Same Day Delivery Orders.

Who will be delivering my Same Day Delivery?

We offer Same Day delivery through our partnership with Deliv. Deliv specializes in same-day delivery in select areas across the U.S.

Drivers have a lanyard with ID.

If you are available, the Deliv driver will ask for a signature for an order on their mobile device.

Please note: Orders over $300 require a signature at time of delivery. The recipient signing for the package must be 18 or older.

Why are some products not available for Same Day Delivery?

Most products that are in-stock at the store will be available for Same Day Delivery.

Oversized and overweight items may not be available for Same Day Delivery.

What happens to my Same Day Delivery order if I am not available when the delivery partner arrives?

If our delivery partner attempts delivery but you are not available and they cannot find a safe place to leave your order, they may try to contact you at the phone number you provided during checkout.

If the Deliv driver is unable to complete delivery for any reason, the product will be returned back to the store and your refund will be submitted for processing.

Please Note: Processing time may vary, but typically will be processed in 1-3 business days.

What should I do if I do not receive my Same Day Delivery order?

Track your order here. If product is showing delivered, check around your home to make sure the driver didn't leave the product in a hidden location. If you are still unable to find your product, call 1-877-3-BUY-BABY for help. Please have your order number available for faster service.

If Deliv was unable to deliver your product, the tracking link will show Returned Back to Sender. The product will be returned back to the store and your refund will be submitted for processing.

Please Note: Processing time may vary, but typically will be processed in 1-3 business days.

Can I apply coupons to my Same Day Delivery order?

Online coupons can be used towards qualifying items in your Same-Day Delivery orders.

Please note: Some exclusions may apply. Click here for the current exclusions.