Connection speed dropped.

This is a discussion on Connection speed dropped. within the Sky Broadband help forums, part of the Sky Broadband help and support category; Hi all
Been with Sky for a few years now, I don't get the highest connection where I live (in ...

Connection speed dropped.

Hi all

Been with Sky for a few years now, I don't get the highest connection where I live (in a village) but it's between 1.2+1.4Mbps usually, until about 2 days ago when it dropped to 1Mbps and has been like that since, upstream has increased though from 384Kbps to 606Kbps. Here are my stats:

Re: Connection speed dropped.

Originally Posted by mantorok

Hi all

Been with Sky for a few years now, I don't get the highest connection where I live (in a village) but it's between 1.2+1.4Mbps usually, until about 2 days ago when it dropped to 1Mbps and has been like that since, upstream has increased though from 384Kbps to 606Kbps. Here are my stats:

Any ideas why this might be? I should [apparently] be getting up to 2Mbps on my line.

Thanks
Kev

Had similar problems for the last 48 hours. Inconsistent connection, periods of frequent drop out and a smaller broadband pipe. Broadband support say my network has been migrated overto a new SVBN today so we shall see if this change over has been at the route cause of the problem. Touch wood nothing in the last hour since I received the update.

Re: Connection speed dropped.

This is still not great.

Have you just got your router connected to the test socket, nothing else? Try changing the microfilter and make sure that all other phone sockets are dead when you use the test socket. Do you have an alarm connected to the phoneline?

Re: Connection speed dropped.

Originally Posted by neilmcl

This is still not great.

Have you just got your router connected to the test socket, nothing else? Try changing the microfilter and make sure that all other phone sockets are dead when you use the test socket. Do you have an alarm connected to the phoneline?

It's the only thing on the test socket, my master socket is in the loft and after removing the panel from this it disconnects the extension to other sockets, so yes it's completely isolated, I have the router connected to the test line, and after that it's the black BT cable going out of the loft!

Re: Connection speed dropped.

You have to get Sky to put you back on G.DMT. Being on ADSL2+ is your problem, your line can't handle it. Phone them and tell them ADSL2+ has crippled your speed and you want put back to what you had before. Tier one will be of little help, you have to convince them you need to be put through to CST.