Help Desk Outsourcing

Whether it involves taking over an existing function from either an internal group or another outsourcer or putting a new help desk solution in place, Ferris Consulting can manage and administer your corporate help desk and desktop support operations.

Benefits of Help Desk

The key benefits of our service that will ensure a positive change in your technology support operation include:

Total Accountability – Ferris Consulting will comprehensively manage all calls directed to the help desk – from initiation through resolution.

On-site Support – Once we complete a thorough analysis of your IT environment and develop program specifications, we will put in place an experienced and professional support staff, including a seasoned Help Desk Manager trained in Ferris Consulting's methodologies.

Service Level Management – We collect and analyze service metrics on all facets of the service we provide. Regular reporting of this function allows both our staff and our customer to be confident that service is being delivered in accordance with the customer's objectives.

Reduced Customer Burden – Help desk/desktop support is our core competency – it doesn't have to be yours. Ferris Consulting's programs allow you to free up valuable company resources for more important tasks, like building your business.