Ordering & Shipping Info

If you call after business hours, be sure to leave a message
with the most convenient time for us to return the call.

Smaller items and accessories will be shipped FedEx or UPS
Ground. We do not charge extra for packaging.

Larger items will be shipped using a “blanket
wrap” service. This is a fully insured, inside the home delivery service.
This type of delivery can take up to 5 weeks, depending on your location and
truck schedule.

Local delivery (for the Los Angeles area) is available at a
minimum charge of 120.00 per trip, depending on distance, stairs, etc.

If you are in Los Angeles, you are welcome to pick up from
our West LA store from Tuesdays to Saturdays only (no pickups on Sundays and
Mondays).

Nationwide orders are shipped from our Los Angeles location
within 7 business days after payment has been received.

Returns,
cancellations and damaged items (online orders only):

We are certain that you will be delighted with the quality
of our pieces. However, if after you receive your items you are not completely
satisfied with your purchase, we offer you 2 days from the receipt of the order
to notify us in writing.

We will then provide you with a RMA number. Returns without
a RMA number will not be accepted or processed.

Customer will be responsible for arranging shipping to our
Los Angeles Store and for all shipping charges (sending and returning).

After receipt and satisfactory inspection of the goods we
will process your refund for the purchase price minus all freight charges.

Shipping address
for all returns:

Terra Nova Designs, Inc.

2251 S Sepulveda Blvd.

Los Angeles, CA 90064

Receiving hours: Monday-Friday from 10 am to 5 pm.

In the unlikely case you receive a damaged item due to
shipping, please keep all the packaging materials and call us ASAP at
310-478-0228 or email us at info@terranovadesigns.com

We will then inform the shipping company and make the
arrangements for the damaged items to be picked up.

In some cases, shipping companies may request pictures of
the damaged item in order to process the claim.

Product Care:

Changes in climate, fluctuation in temperature and humidity
and the exposure to sunlight may cause furniture to expand or shrink. It should
be noted that these will not affect the structure of the piece and to avoid it,
we suggest the use of a humidifier or the placement of a glass of water inside
or underneath the furniture. This may help to maintain humidity.

Strong sunlight may cause fading or other changes.

Avoid placing furniture next to heaters, air conditionings
and open windows.

Do not place hot items directly on the furniture.

Cleaning:

-Do not use furniture polish, oils or any commercial
cleaners on your antique furniture.

-A dry cloth or duster is recommended to wipe down the
pieces.

-Except for lacquer pieces, waxing using a natural wax is
recommended every 6-12 months to keep wood pieces looking their best. Do not
use a silicone base polish.

Custom orders:

We are pleased to offer custom furniture and upholstery to
suit your needs.

We will be happy to work with you helping with your
designing needs. Let us know what you are looking for and we will help you in
any way we can.

Custom orders require a non-refundable 50% deposit at the
time order is placed. Balance is due once the items are ready to ship. Lead
time for custom upholstery is 3 weeks or less! For wood furniture, lead time is
12-14 weeks.