Urgent Repairs

While we hope your tenancy will be trouble free, situations may arise that require repairs to be made. Please notify your property manager of any damage or repairs that may be required on the property. At all times your first contact to organise the repairs must be to our office if it is during normal office opening hours. If a genuine emergency occurs out of office hours (Saturday, Sunday, public holidays, holiday closure periods or after 5.00pm Monday to Friday) please contact our preferred contractors directly:

TasNetworks also manage the issuing of Cable PIs which are free of charge. Please ensure you have an operating Cable PI device at all times. You can order these via the TasNetworks website – www.tasnetworks.com.au and the device will be posted within 3 business days

If you are unable to reach the above preferred contractors, please locate a 24-hour service in the local yellow pages and arrange repairs as quickly as possible. Please be aware that if an after-hours call-out is made and the maintenance issue is deemed to be non-urgent, you may be responsible for the additional costs. Please ensure that you notify our office if you have arranged emergency repairs after hours on the first business day after the event.

If a tradesperson is required to attend the property and a suitable time has been agreed between yourself and the tradesperson and you fail to provide access, you may be required to pay for the standard service call.

Where a repair request is reported to our office and it is deemed to be caused by you or a visitor, be it accidental or neglect, you could be liable for the payment of the account. Examples are: power failure due to a faulty appliance, instructional issues with appliances, or foreign objects found causing blocked drainage.

The team from @home are amazing! From applying to moving into my rental property and the ongoing service is impeccable. They are all so friendly and helpful. Getting something repaired or looked at is never a problem and attended to promptly. Very happy to be renting through @home