Massachusetts OFFICE OF THE ATTORNEY GENERAL

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Rights of the poor

- 08/20/2011

BOSTON, MASSACHUSETTS -- I'm writing concerning an abuse of power concerning the Southbridge Housing Authority. I call it an abuse of power because I really don't know what else to call it. My sister is in line for the next Section 8 voucher and she was told by the person in the office that if in a week she didn't find an apartment, she would be bypassed and go back to the end of the line. After waiting for so many years for this, she is very stressed and depressed and she has bipolar and she will be sick any day.

She called me crying because Monday she will lose her right to a Section 8 voucher. I don't know how they expect her to find an apartment in a couple of days, and if in this office she is the only one that this has been done to, so where is the justice for poor and disabled people en mass? And we don't know where to go to stop someone from doing this.

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Miller Fence Company

By squeekie - 05/31/2006

WORCESTER, MASSACHUSETTS -- As a consumer from your state, I felt it was my responsibility to bring to your attention the following incident. I live in Worcester. A few years back when we bought our home, a neighbor approached us and asked if he could take our fence down so he could get a back hoe in to grate his land. He would put up a new fence in turn.

He held up his end of the deal and had Miller Fence Co install a fence. They came in the dead of winter to put it up, they had to return to reset the fence as it was leaning. They still didn't set it correctly. The neighbor withheld $300 and told them to set it right, they refused. Last Friday May 26th, 2006 the company came out. I thought to fix the fence, when I looked again, the workers were gone and so were 3 sections of fence. Since then, I have not been able to have my 17-month old little boy play in the yard as it is a safety issue.

I contacted the police, who told me it was not criminal, even though I pointed out they trespassed onto my property, stomped in my tomato plants and stole my fence. This matter needs to be handled as quickly as possible as my son has every right to be able to play in our yard, in a safe environment. As a resolution, I would like the following: I would like the company to come out and put the fence back where it was, and do it correctly. Please contact me if you need more details regarding this incident.

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Transouth won't give me my title!

- 04/20/2002

BEDFORD, TEXAS -- I have numerous complaints about Transouth Financial, but this is my biggest one and hopefully last one yet. Here's the deal...I overnighted my payoff check in the amount of $12,000+ to their Payoff department in Minnesota and typed clear instructions as to what I needed done with the title to my vehicle. Well, Transouth could sure take my money but as of today, over 2 months later, they still haven't sent me the title.

I have called about four times and the reps say my account has been paid off and the title is on its way. Texas law says that the seller/lein holder has 20 days to transfer title to the buyer. So, Transouth, where's my title? As far as I'm concerned, your company is nothing but a bunch of uneducated, low-life thieves who have nothing better to screw your customers by taking their money and not coming through on your end of the deal!

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State Lottery

By wytnail - 08/03/2009

MASSACHUSETTS -- This concerns the drawing of the lottery numbers in our State. The Mass. State Lottery has decided it no longer has to spin the balls that come up with the winning numbers. We, the public deserve this courtesy. We spend our hard-earned cash in hopes of winning a couple of dollars. Another thing is the scratch tickets they need looking into Cahill has made a scam out of our lottery. There should be a law against this practice.

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Buy.com - return policy 14 days from ship date?

By rlooidig - 09/12/2007

BROOKLINE, MASSACHUSETTS -- As a consumer from your state, I felt it was my responsibility to bring to your attention the following incident. I purchased an On-Hold Plus OHP-7500 MP3 Digital On-Hold Audio System for Analog/KSU-Less with Integrated CD Autoload Drive for $362.99 and it was shipped 8/20 but I received the item 8/24. They said it was not with the 14 days from the time it was shipped.

I first think 14 days is too short. Second, the date I received it should be the day the return policy starts. I am out 362.99. :O( As a resolution, I would like the following: I would like for the company to allow me to return a new item I bought for them. Please contact me if you need more details regarding this incident.

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Polywell Computer

By Wilfred - 04/15/2002

As a honest consumer from your state, I felt it was my responsibility to bring to your attention the following incident. I recenly bought a computer from Polywell, and have had numerous problems. I have tried multiple times to have these issues addressed, to no avail. I was hoping that you or someone on your staff can investigate/shame this company.

My story is as follows: when I was designing my system I specified that I wanted an extra quiet system, since my study is sandwiched between two bedrooms. Problems: System TOO loud compared with any other similar computer on the market. They finally shipped a replacement quiet power fan, but the system is still too noisy. The firewire connections do not work - I have tried to use multiple devices. The system shipped without a digital video card (as per specs). After a lot of calls, they shipped me the correct part, but charged my AMEX card for the original part, which was hauled away by the service tech - as per their instructions.

The CD-RW and the DVD-ROM are on the same IDE bus - burning is slow and error prone. I have on-site warranty service. The service company however will only call back after numerous calls, and it takes weeks to schedule any on-site service (I live on Cape Cod, MA). I am rather angry and frustrated at this point, and want my money back - since the company has seen fit not to/or cannot resolve these issues. If that is not an option, I want a system that works as advertised. Please feel free to contact me if you would like more details regarding this incident.