Corporate Social Responsibility Report 2017 (PDF 8.3MB)

Our Approach to CSR

Walgreens Boots Alliance touches millions of lives around the world every day, through the medicines we dispense and distribute, our convenient retail stores and our health and beauty products. We deliver healthcare and support communities through both our day-to-day operations and our business values, and those essential roles shape our approach to CSR.

Our Company has built on the significant CSR heritage of our businesses. We believe we can make a profound impact on the world given our scale, business values and commitment.

Our CSR strategy is built around healthcare, reflecting the nature of our business and our stated purpose to help people across the world lead healthier and happier lives. This healthcare focus is a common thread throughout our CSR initiatives, which are aligned to 12 goals within four focus areas: Community, Environment, Marketplace and Workplace. These 12 goals are our CSR priorities, and they have been established through an assessment of the issues where we can have the most impact and through ongoing dialogue with internal and external stakeholders. The process of defining our 12 goals is detailed in the Assessing CSR Materiality section of our 2017 CSR Report.

CSR activities and targets throughout the Company are also aligned with the United Nations Sustainable Development Goals (UN SDGs), which we are committed to supporting.

Our 2017 CSR Report shows the progress we have made in our goals and our focus areas, being a responsible neighbor, protecting our planet, doing business fairly and with integrity, and treating our people and our customers with respect.

The evolution of our CSR strategy and reporting during fiscal 2017 is reflected in greater transparency about issues raised by stakeholders, such as tobacco sales and traceability of ingredients; in the enhanced oversight and governance described in the Corporate Governance section; in enhanced commitments, such as on chemicals management; in our comparable data; and in our further adoption of the Global Reporting Initiative (GRI) Standards.

For fiscal 2017, Walgreens Boots Alliance for the first time prepared its annual CSR Report to be in accordance with the Global Reporting Initiative (GRI) Standards: Core option. Please read the full CSR Report, which contains our GRI Content Index and explains our disclosures.

CSR Performance Data

Fiscal 2017 was the second consecutive year that Walgreens Boots Alliance collected data from our ongoing operations across the globe, on corporate giving, carbon emissions, waste disposal, employee gender and employee retention. Deloitte & Touche LLP conducted a review of specified indicators within the full 2017 CSR report in accordance with attestation standards established by the American Institute of Certified Public Accountants and provided an assurance report.

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