We would need more information form you, specifically your login information and a URL. But first, you need to ask your client what they did, if they did something to make it stop working, then its going to be impossible to track down. Your best course of action is to update the theme and get the newer versions.

Also, the older version of Rev slider was not compatible with WP 3.5, so if they upgraded their WP version, then that could of done it. You would need to update the theme to the new version to fix that.

So I would update the theme, then if that does not work, post this up on our forum where we can get your private login details.

Avada 2.0.5 was the version that we released for WP 3.5, so if you are on that then that cant be the issue.

Its hard to say without seeing it or knowing what they did. Our recommendation is to update the theme and see if that fixes it, it will install the newer version of Rev Slider. Just make srue you backup any custom CSS you entered for the rev slider. And we always backup our slides to be exporting them.

You can send me login info by emailing. Visit the link below and find the “email theme fusion” box on the lower right hand side, send us an email with your URL, username and password along with a brief description of the issue so we can look into it for you.

Eek, I’m back too! Sorry! All seems to be going really well setting up my site, except I must be doing something wrong. For some reason feature images aren’t showing in the main blog page. Under Appearance>Theme Options>Blog Options I have ticked the box that says ‘show featured images.’ The images show on each single blog post page, but not on the main blog page that lists the posts (blog medium template page). I can’t see anything under the widgets to set up (I’ve set up the blog sidebar)... don’t suppose you know what I may be doing wrong? Or could this be an issue with the fact I’m currently stuck on WP3.2? Thanks in advance!

You need to set your featured images, right now you only have images set in the post content field. The blog uses “featured images” for blog posts, they sit above the text and title and are used for the shortcodes and listing page. The featured image boxes are on the right hand side of your post pages.

See this screenshot below, also be sure to check out our docs and video tutorials, I’ve tried to include stuff like this for everyone. There is a video on setting up the blog, and a video for most other things too.

Also be sure to check out our support forum, we have a knowledgebase and lots of users who bring up questions like this to so a lot of stuff is answered there. See the FREE SUPPORT section of our docs.

Perfect thanks! Yep, your docs and videos are brilliant and have helped me a huge amount. I was half way there – was going to the right place to set featured image but after loading image was pressing the button that said insert into post instead of the option beside it saying set featured image. Sweet, will check out the support forum. Thanks.

What version of the theme are you on? We include those plugins and they are now integrated into the theme. You shouldn’t be installing them by themselves. Its best to download the latest version of the theme and install it that way. Also, make sure you read the READ ME FIRST file that comes with the new download.

If you still have trouble after installing new theme, then visit our support forum and post this up. I believe other user have brought this up there so there should be a solution, if not post up a new topic and the developer will be able to answer.

As you mentioned that would require adjusting the code, you would need to post this up on our support forum and see if they can provide that for you. Our built in theme option allows you to turn the breadcrumbs off, but not just a portion of them. By default its going to show the whole path, the current page you are on is just not a hyperlink in the breadcrumb list.

Post this up on our forum, see the FREE SUPPORT section of our docs for info on signing up.

Our support forum is where we can help you with the first question. If you are not getting the answer you need, then please ask again and tell them that. That is where our developer checks.

For your second question, please watch our video tutorials on the slider of your choice. We have made a video tutorial of each slider that shows you how to setup a slide like our demo, its all there and included in our documentation and in our video section on our forum.

Please show me the URL of your forum thread so I can take a look and see what the issue is with the responses you have been given.

We provide everything you need to get support, we outline it all in our documentation and our READ ME FIRST pdf file

If your purchase code is not being recognized, then you are not following the first step, which is to use the “same” Themeforest username that you bought Avada with. Your purchase code is tied with that, so it has to be the same one.

So when you setup your account, make sure you use “newsisland” as your username, then choose your password and use your purchase code.

That is because the plugins are now integrated into the theme, they will be deactivated when you update, and the integrated ones will take over. This is suppose to happen.

All the plugins are still there, you just no longer need th standalone plugins in the plugin section. Please see the READ ME FIRST file you received with your new download, it explains this in detail.

You still have all the plugins, and they are now the new versions and are integrated into the theme. You dont need the standalone plugins any more, no need to manually install them, update them or activate them

We purchased Avada template and I needed some assistance.
I am no longer able to open the ThemeFusion Forum.
I posted a question various weeks ago and I can no longer check if someone replied to my inquiry.

When we upgraded to the latest version 2.0.7 today we get this error:
Fatal error: Call to undefined function request_filesystem_credentials() in /var/www/vhosts/studioschalkwijk.nl/httpdocs/wp-admin/includes/class-wp-upgrader.php on line 1113

2.0.8 does the same. 2.0.6 was no problem. Am i doing something wrong?

Is it possible to have icons in a post which link to posts with similar content? For example, if I have a post with a video in it, it would have an icon somewhere which would link to a category list of posts which also have video included.

We use the category names for this, below each post is a few lines of meta information, and there are the category names. This does exactly what you are asking. If you wanted them to be an icon,then you would need to customize the theme to allow that.

This feature is built in, it uses category names instead of an icon. And its all done automatically for you.

Its saying the Museo slab fonts are not found. Make sure you have them uploaded via theme options. The error says “Network Error…”

See our documentation on how to install the museo slab font, downlaod the font files then install the 4 different files. And its best to download our latest theme version and use the updated docs, its been totally rewritten a month or two ago, so that depends on when you bought Avada.

If you ahve further questions, post up on our support forum. Just make sure you use the same Themeforest username that you bought Avada with. Your “cubithost” account is not showing the purchase icon so you wont be able to sign up with that account. Use the same account you bought avada with.

If you want the demo pages/content, then you need to import the XML file. Please see our documentation on how to do that, its in “Section E: How To Import The Demo Content”.

And there is a video walkthrough for it, and a troubleshooting section as well. All of that is in the “documentation” folder of your package. Open up the folder and then double click the “index.html” file, all the info you need for using the theme is in there, and we have lost of video tutorials that show you as well.

If you have further questions, visit our support forum! See the FREE SUPPORT section of our docs for info on signing up and using the forum.

Thanks!!!! i do it! and the home page1 show me this error “Warning: Creating default object from empty value in C:\wamp\www\wordpress\wp-content\themes\Avada\shortcodes.php on line 702”,
below the main menu!

Something did not import correctly and is causing that error. No worries its an easy fix, email me your login information. Inlcude WP and FTP info.

Visit the link below and find the “email theme fusion” box on the lower right hand side, send us an email with your URL, username and password along with a brief description of the issue so we can look into it for you.

Lovin the theme. Quick question… I have a few different blog categories in my menu. For each category listing I would like to just show the title and an excerpt, rather than entire posts. I set the WordPress settings to only show excerpts, however, it does not seem to change anything. I did not see any sort of option for this in the theme options. How can I change this? Here is a link: http://www.rw360.org/category/articles/

Hey guys. Sounds like I need to update my theme. I just now tried. When I installed the new theme it lost all of my theme settings so I just put the old version back up. Is there an easier way to update? What do you recommend?

Received your email, check it and reply back there. If you were on v1.x then when you first update it a script will run and give you a white screen, this is normal, just refresh the page and it will be back up

If you still have issues then email me the Login i fo i asked for via email. I’ll I stall it for you, no worries. Thanks!

Hi.
When I add my client’s facebook and twitter links through the admin panel, they appear allright but when I hover on the links it shows www.myclientsdomain.com/www.theirtwitterlink.com/xyz and when I click on the icons, it gives me this ‘Oops’ error.

1. I’m assuming that the the Layer Slider plugin controls the set up for the Layered Slider 3.0 option that you have on your demo. I would like to have that slider on the theme – if I purchase it. But, I’m not a tech person. Is it fairly easy to set up the layers myself and words or content “fly in” (for lack of a better word) like your demo?

2. I noticed that you have a demo.xml file that comes with the template. Do your images come with it or you can’t do that because of copyright issues? I only ask because if I see how something is set up and done, it makes a lot easier for me since I am not a tech person.

Thanks for you answers in advance.

Again, a very nice theme. And I see that you’re top on the sales list this past week for Word Press themes here too.

The theme includes all the sliders (layersldier, revolution slider, flex slider and themefusion slider) but users need to create their own slides. But they are easy to do, we have made a video tutorial for each slider. You can see them on our youtube page if you want.
https://www.youtube.com/user/ThemeFusionVideos/videos

It does not include all images, But wherever there is an image, it will show a blank box. Its easy to setup no matter what

Feel free to email me with any more questions, I can provide more details that way. Visit the link below and find the “email theme fusion” box on the lower right hand side, send us an email with your questions.