Sales/Returns/Exchanges

Sales: CA Sales Tax

We collect sales tax for all purchases made in the state of California.

Returns

We will accept returns within 15 days of purchase providing that the merchandise has been not been used, in original condition and in most cases, un-opened packaging*. Once the return merchandise has been inspected, we will issue a refund within 7 business days. In order to initiate a return, please follow these steps:

e-Mail us via the contact form and note under the subject Return of Merchandise. Please note the item, receipt number and date of purchase.

We will issue a confirming e-Mail with instructions on how to return the merchandise. You will be responsible for shipping charges.

Once item has been received and inspected, we will issue you a refund and confirming e-Mail.

*The following items must be returned in sealed, un-opened packages: bags, blades, paddles, and rubber

Return Policy for AMDT Robots

AMD TRADING INC. will provide 3 year warranty for all models of the robots we sell under the AMDT brand name. Due to the advanced design and durability of these machines, most problems can be solved through our technical support, email us at info@amdtpingpong.com. Technical support will still be available as long as you own the robot. For the first year, defective robots can be sent to our service department in San Francisco for repair, we’ll pay for the return shipping and replacement parts will be shipped to you with no charge. For the second and third year replacement parts will be sold at our wholesale price and shipping fees will be applied, parts will be sent from our San Francisco parts department. After the first three years, replacement parts will be charged at the manufacture retail price plus shipping cost, and serial number of the robot is needed.

If you are not satisfied with your items, you may return it to us within a period of 30 days. Shipping cost is non-refundable and a 25% restocking fee will apply on any non-damaged returned items.

Exchanges

We do not accept exchanges. You will have to follow the instructions above to return the item and re-order a new item from our Online Store.