SHIPPING AND DELIVERY

We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.

How do you ship packages?

Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.

Do you ship worldwide?

Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.

What about customs?

We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.

How long does shipping take?

Shipping time varies by location. These are our estimates:

Location

*Estimated Shipping Time

United States

10-30 Business days

Canada, Europe

10-30 Business days

Australia, New Zealand

10-30 Business days

Central & South America

15-30 Business days

Asia

10-20 Business days

Africa

15-45 Business days

*This doesn’t include our 2-5 day processing time.

Do you provide tracking information?

Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.

My tracking says “no information available at the moment”.

For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.

Will my items be sent in one package?

For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.

If you have any other questions, please contact us and we will do our best to help you out.

REFUNDS & RETURNS POLICY

Order cancellation

All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.

Refunds

Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.

If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.

Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)

Your order did not arrive due to exceptional circumstances outside the control of fishingtimez (i.e. not cleared by customs, delayed by a natural disaster).

Other exceptional circumstances outside the control of https://fishingtimez.com

*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page

If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.

Exchanges

If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.

Please do not send your purchase back to us unless we authorise you to do so.

Real customer reviews

Great looking rod, fast delivery. Great store, definitely recommend! Cant wait to take it out fishing!

J***s

verifed buyer

13 Apr 2019

Very good product.

S***E

verifed buyer

13 Mar 2019

Beautiful cane of good quality, light and resistant to the first edge remains more than tested for the opening of the pike

J***a

verifed buyer

11 Mar 2019

Hello. I got the goods. All is well. Thank you. Goodbye.

D***o

verifed buyer

27 Feb 2019

Everything is fine. it came very quickly. Packed. all as described

A***n

verifed buyer

17 Feb 2019

Few rings are not glued well.

G***i

verifed buyer

14 Feb 2019

very nice fishing rod, can't wait to see it working!

A***a

verifed buyer

3 Jan 2019

Very good

S***a

verifed buyer

20 Dec 2018

Light and strong it is excellent I recommend buying it

Customer

verifed buyer

18 Dec 2018

Good store! Quickly sends, everything corresponds to the description. I recommend!

I***v

verifed buyer

14 Dec 2018

Rings need to be rebuilt.

I***s

verifed buyer

12 Dec 2018

I bought this as a gift, so I've not yet opened the package. I've given a 5-star rating as this was the first order received from 4 others from different stores. The delay was due to the postal disruption in Canada.

R***v

verifed buyer

8 Dec 2018

thank you

G***s

verifed buyer

7 Dec 2018

Ziedai Tai labai Jau lievi

C***A

verifed buyer

5 Dec 2018

Hello,well received equipment arrived in very good condition, excélent value for money

C***a

verifed buyer

28 Nov 2018

Very pretty, missing to try it

C***k

verifed buyer

22 Nov 2018

Rings do not hold

J***e

verifed buyer

15 Nov 2018

The order is in accordance with what the store has pointed out. Product looks great. Soon i'll test it to see how it works. I'm very happy with the purchase. I recommend this seller.

V***o

verifed buyer

9 Nov 2018

Item as in description. Received item very quick. Highly recommended. thank you

L***i

verifed buyer

9 Nov 2018

Arrived much sooner then expected! Telescopic rod looks great and feels sturdy! Planning to use it paired with a Shimano Reel for an upcoming ocean side holiday!