Job Vacancies at Sterling Bank Plc

Sterling Bank Plc “Your one-customer bank” is a full service national
commercial bank in Nigeria. In over 50 years of operations, Sterling
Bank (formerly NAL Bank) has evolved from the nation’s pre-eminent
investment banking institution to a fully-fledged commercial bank; and
completed a merger with 4 other banks – Indo-Nigeria Merchant Bank,
Magnum Trust Bank, NBM Bank and Trust Bank of Africa – as part of the
2006 consolidation of the Nigerian banking industry.

Description
We’re hiring talented, creative problem-solvers who want to build a career out of making BIG things happen. Join us if you’re:

A creative thinker who is articulate, empathetic, and passionate about customer experience.

Detail-oriented, curious and always thinking about ways customer interactions could be improved.

We work in project-based sprints in small, interdisciplinary teams.
We have big dreams. There are many interesting challenges ahead, and
we’re happy for people to build new skills, specialise or move between
teams.

About this Role
What will you be doing as a Product Marketing Manager?

You will take part in the complete marketing experience as you lead every facet of the product’s journey.

From determining positioning, naming, competitive analysis, feature
prioritization and external communications, you help shape the voice of
the product and help it grow a loyal consumer base.

This means you work with a cross-functional team across sales,
corporate communications, legal, webmasters, product development,
engineering and more. In this role, you’ll be involved with product
marketing strategy from beginning to end.

How will You Create Impact?

As a Product Marketing Manager at SPOC, you will engage regularly
with management to establish Marketing’s strategic direction, getting
broad exposure to different parts of the business.

You will work with teams and collaborate cross-functionally with key
leaders within Marketing and across Product, Finance, and Engineering
to solve our toughest challenges, advocate high priority projects, and
drive greater operational rigor within Marketing.

In this role, you will become an invaluable source of advice and essential partner to Marketing executives.

Ideal candidates will have a hypothesis-driven approach to problem
solving, strong quantitative skills, comfort tackling broad-reaching and
ambiguous questions, and the ability to communicate and work
collaboratively and cross-functionally with team members of all levels.

Your other responsibilities will include:

Work across several aspects of marketing – from branding and
positioning to targeted outreach and strategy, Go-to-Market strategy,
campaigns, advocacy, events and communication.

As a Product Marketing Manager (PMM), you will get the opportunity to learn new skills through training, an extensive network.

We ensure you grow through interesting and challenging work, have an
active voice in your career development and are a part of a culture
that supports your growth through actively creating opportunities to
expand your skills.

Description
We’re hiring talented, creative problem-solvers who want to build a career out of making BIG things happen. Join us if you’re:

A creative thinker with a proven ability to quickly get up to speed in a domain and identify trends and opportunities.

Highly self-motivated, have a stellar work ethic, can collaborate across disciplines to deliver a cohesive product strategy.

We’re building a world-class Growth team and want thoughtful,
curious, hardworking, and humble teammates. There are many interesting
challenges ahead, and we’re happy for people to build new skills,
specialise or move between teams.

How Will You Create Impact?

This is a high visibility and high impact role: you will be in
charge of important things from strategy to goal setting, executing, and
iterating. You will lead a team of talented product managers and work
with cross-functional teams to achieve growth goals across the
marketplace.

In this role, you’ll use strategy, creative thinking,
experimentation, and analysis to drive business outcomes measuring
marketing programs by revenue, ROI and exceeding targets. This is a role
that requires strong business acumen, curiosity about what drives
customer needs/wants/desires, and an obsession with data to optimize
performance across all parts of the funnel.

You’ll provide input into multichannel growth strategies, leveraging
marketing tools such as search engine optimization, social media, and
mobile native. You will be in charge of defining and validating core
KPIs—such as cost per metrics, retention, ROI, and lifetime value—to
drive business growth.

Your other responsibilities will include:

Demand Generation: Develop a demand generation playbook that brings
new customers through the purchase funnel, from lead to nurturing to
conversion and ultimately retention.

Content: Work closely with the brand marketing team to produce and
test creatives. Own product positioning, messaging, and the overall
go-to-market strategy.

Internal Product Marketing: Drive mass consumer awareness of our
brand. Support internal brand awareness and attachment. Identify
strategic marketing and impact partnerships that will help to elevate
the brand

Measure and improve: In concert with the executive team concept,
test and validate new creative, strategy, and channels for performance
marketing. Ensure robust tracking and conduct rigorous analysis of
growth opportunities and performance, including mix modeling to
determine optimal spend by channel. Build and maintain reporting
dashboards, briefing our executive team on the spend and efficacy of
growth marketing efforts.

Complex, cross-functional project management: Growth marketing is
part-creative, part-analytical, part-business owner, and you’ll need to
work well with teams across the organization such as analytics,
engineering, product, and user research, among others.

How Will We Help You Grow?

As Head of Global Growth Marketing, you will have the opportunity to
get in on the ground floor at a company that has big plans to
revolutionize finance and technology. You’ll help set the marketing
strategy, manage and grow SPOC’s digital marketing program, execute
innovative campaigns, and rigorously use data to test and iterate.

You’ll rapidly grow in your ability to think strategically and
creatively by analyzing and synthesizing data, recommending and
executing courses of action. The role will help you develop an
entrepreneurial spirit to shape growth initiatives and drive businesses.

Requirements
This might be for you if you have..

6+ years across roles in a marketing operational role or in strategic planning in support of marketing efforts or

Capacity to own projects end-to-end. This is a fast-paced
environment in which employees need to completely own (and initiate)
projects, push them to completion, and make tough judgements using a
combination of data and intuition.

Past experience with A/B and multivariate testing as well as reporting and data analysis

Deeply interested in psychographics, with knowledge of frameworks like DISC and the Enneagram.

Past experience with multi-channel programs turning 40% of prospects
into new customers within 3 months and acquiring new customers by 30%
YoY over the last 12 months

Experience evaluating and implementing new attribution tools/vendor
relationships. Have worked with/managed multiple agency relationships.
You understand the agency landscape and have recommendations from day
one.

Technical marketing experience: This role requires a combination of
software engineering, business analysis, business processes, marketing
and data engineering skills to create technology-oriented disruptive
marketing programs that drive growth.

Demonstrated experience independently developing a strategy and
driving tangible results across teams in an ambiguous environment.
Advanced excel skills is also a plus

Description
We’re hiring talented, creative problem-solvers who want to build a career out of making BIG things happen. Join us if you’re:

A creative thinker who is articulate, empathetic, and passionate about customer experience.

Detail-oriented, curious and always thinking about ways customer interactions could be improved.

We work in project-based sprints in small, interdisciplinary teams.
We have big dreams. There are many interesting challenges ahead, and
we’re happy for people to build new skills, specialise or move between
teams.

About this Role
What will you be doing:

You’ll directly manage a number of customer success specilaist so
they can meet their personal and professional goals. You’ll organise
people around you and take quick action when you see a problem coming
whether it’s not enough people covering the right types of queries, a
training need, or something going wrong.

Ideal candidates must demonstrate that they are both curious and
analytical, passionate about customer experiences, and expert
storytellers. They must be an excellent communicator in both written and
spoken English.

How Will You Create Impact?

Every person in COps has the power to solve problems quickly and
with minimal fuss. We’ll give you all the tools and training you need so
you know exactly how payments systems actually work, and you’ll listen
to customers’ concerns with positivity, empathy and patience. Then
you’ll fix whatever’s up and stop it from happening again

Making sure our customers are happy and satisfied, and their issues
are fixed quickly and completely: This will involve organising people
around you and taking quick action when you see a problem coming –
whether it’s helping to build scalable processes that are fit for
purpose, supporting a training need, or addressing something going
wrong.

Helping each member of your team with their personal and
professional development, listening, guiding them through hard times and
celebrating their successes.

Defining and further developing standards of service excellence for
all sites to achieve through high touch culture, guidance, and
accountability.

How Will We Help You Grow?

In a job at SPOC, you will learn how to best understand clients’
needs, collaborate with a wide variety of technical and nontechnical
professionals.

We ensure you grow through interesting and challenging work, have an
active voice in your career development and are a part of a culture
that supports your growth through actively creating opportunities to
expand your skills.

Requirements
This might be for you if you:

Are fluent in English (additional Nigerian languages are a nice to have )

Have excellent listening and communication skills

Have a strong understanding of operational processes and of customer services

Are Knowledgeable about Customer Experience management

Are comfortable with and experienced in dealing with senior management

Have a strong ability to work independently

Have excellent relationship and partnership building ability (both internal and external)

Led and scaled successful teams to achieve their goals and have an empathetic leadership style

Nice to have:

Proven ability to track, measure, and optimize multi-disciplined operations team

Significant senior management experience, ideally in a customer-centric role