JOB DESCRIPTION

Gibson Brands, Inc. (f/k/a Gibson Guitar Corp), the world's premier manufacturer of musical instruments and professional audio equipment, is seeking a full-time Digital Audio Workstation Support Representative. The position is responsible for supporting DAW users by phone and email.

SUMMARYThe DAW Support Rep will deliver high quality DAW technical support to Cakewalk customers, troubleshooting via email and telephone within our Cakewalk division. The ideal candidate is organized, responsible, and has excellent verbal and written communication skills. Candidates should have an upbeat and engaging phone manner. Troubleshootingexperience with music software or in a music production environment is required. We are a small an energetic team that works closely together to develop ideas and then execute them. Cakewalk offers a fun, flexible work culture with many creative opportunities and great team environment.

PRIMARY RESPONSIBILITIES

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Resolving DAW support issues in a friendly, efficient and timely manner, escalating issues when appropriate.