tag:blogger.com,1999:blog-8244740990723625941.post7028073221881862125..comments2017-11-25T19:27:58.420-06:00Comments on Owly Baby: Is the customer always right?Becky - Owly Mamahttp://www.blogger.com/profile/04450359231335913205noreply@blogger.comBlogger6125tag:blogger.com,1999:blog-8244740990723625941.post-37431496857504828692016-09-23T18:17:23.958-05:002016-09-23T18:17:23.958-05:00Did you know that you can create short urls with A...Did you know that you can create short urls with <b><a href="http://shortener.syntaxlinks.com/r/AdFly" rel="nofollow">AdFly</a></b> and <b>make money from every click on</b> your shortened urls.Bloggerhttps://www.blogger.com/profile/07287821785570247118noreply@blogger.comtag:blogger.com,1999:blog-8244740990723625941.post-58352449788772136912013-07-06T20:41:12.642-05:002013-07-06T20:41:12.642-05:00I feel your pain. I have a small independently own...I feel your pain. I have a small independently owned pattern business and have received one or two complaints in the past 20 years. These very few customers make a whole lot of noise and it&#39;s usually because of their lack of sewing skills. I have found that if you ask the customer to send the garment to you so you can fix it, you will learn her sewing skills and then you can determine where she went wrong. Normally, if you request a call to action, they will never follow through and the whole situation will be rectified. If you indeed have made a mistake, acknowledge it, thank her for calling it to her attention, and return the ten bucks.Wendy Schoenhttps://www.blogger.com/profile/16519447830991054548noreply@blogger.comtag:blogger.com,1999:blog-8244740990723625941.post-52219790080069350052013-03-31T17:43:44.703-05:002013-03-31T17:43:44.703-05:00good for you, people are so accustomed to the whol...good for you, people are so accustomed to the whole &#39;customer is always right&#39; mentality that manners are dropped at the door. I can&#39;t tell you how many times I&#39;ve witnessed people treating someone who is providing them with a service like a naughty slave. It&#39;s disgusting. Thank you for standing up to this person, maybe next time they will be nicer to someoneJennifer Shelbyhttps://www.blogger.com/profile/11056322493645150752noreply@blogger.comtag:blogger.com,1999:blog-8244740990723625941.post-50577593898560209822013-03-24T22:39:56.193-05:002013-03-24T22:39:56.193-05:00You are right to sleep soundly. There are some peo...You are right to sleep soundly. There are some people who will not be pleased no matter what and will blame anyone but themselves if they are the one who happened to cut the pattern wrong or sew it with to large a seam. Maybe her child has broad shoulders and she needed to take that into consideration when cutting it. Possibly she just didn&#39;t like the finished product with her choice of fabric. The simple act of holding the pattern up to her child before cutting would have told her if it would fit as she wanted. Whatever the reason, I&#39;m sure that if you have over 3,000 happy customers that it was something she did and she just doesn&#39;t want to admit it. If she had bought a pattern at JoAnns and it didn&#39;t fit as she thought it should I&#39;m quite sure they would not have given her a refund or replaced the pattern and/or fabric. <br /><br />Having worked in customer service for years I have seen customers try and blame their short comings or failures with a product on the retailer simply because they can&#39;t admit they did something wrong or failed to follow instructions. In this case you are right and did the right thing. Don&#39;t let one customer out of thousands get to you.Crickets Cornerhttps://www.blogger.com/profile/12737155808095118325noreply@blogger.comtag:blogger.com,1999:blog-8244740990723625941.post-26677467779452373342013-03-24T22:15:47.292-05:002013-03-24T22:15:47.292-05:00Sleep soundly! If I was visiting ANY store, and th...Sleep soundly! If I was visiting ANY store, and they had 2999 positive scores, and ONE (or two) negative comments, I would still buy. Your customers are smart and they all know that there will always be that one grumpy customer! Every shop of every sort has them.Toni-Maree @SewJerelihttps://www.blogger.com/profile/18131999868132471424noreply@blogger.comtag:blogger.com,1999:blog-8244740990723625941.post-66672487354933369572013-03-24T21:56:38.939-05:002013-03-24T21:56:38.939-05:00It is exhausting to be a people pleaser - I&#39;m ...It is exhausting to be a people pleaser - I&#39;m in your boat, Becky. The wheels get spinning and we wrestle. But good for you. He/she has the right to be dissatisfied and you have a right to not refund. Your work is fabulous and 2,999 people know it! Glad to be one of the 2,999. :)Meta Herrick Carlsonhttps://www.blogger.com/profile/11555390022590973930noreply@blogger.com