If you have additional users, such as staff members, who need to access your Ingram Micro Cloud reseller account, you can create new user credentials for them. New users must be created through the Ingram Micro Portal.

Note: Only the administrator of the account can create new users. If you do not have access to the user creation button, contact the administrator of the reseller account.

Step 1: Create user in the Ingram Micro Portal

1) In your browser, navigate to the URL below that corresponds with your geographical location.

Australia

au.ingrammicro.com

For any inquiries call: 1300 651 124

Belgium

be.ingrammicro.com

For any inquiries call: +32 (2) 254 9930

Canada

ca-new.ingrammicro.com

For any inquiries call: 1-800-616-4665

France

fr.ingrammicro.com

For any inquiries call: 0826 464 726 ext: 9000

Germany

de.ingrammicro.com

For any inquiries call: +41 41 784 30 00

Hong Kong

hk.ingrammicro.com

For any inquiries call: (852)2564 9200

India

imonline.co.in

For any inquiries call: +91-22-39894645

Italy

it.ingrammicro.com

For any inquiries call: 02/95.18.63.50

Mexico

mx.ingrammicro.com

For any inquiries call: (01-999) 124-19-20

Netherlands

nl.ingrammicro.com

For any inquiries call:

(030) 246 40 01

New Zealand

nz.ingrammicro.com

For any inquiries call:

09 414 0100 or 0800 INGRAM (464726)

Singapore

sg.ingrammicro.com

For any inquiries call: 6298 0888

Spain

es-new.ingrammicro.com

For any inquiries call: 902 50 62 10

Sweden

se-new.ingrammicro.com

For any inquiries call: 08-477 15 55

Switzerland

ch.ingrammicro.com

For any inquiries call: +41 41 784 30 00

UK

uk.ingrammicro.com

For any inquiries call: 0371 973 3000

USA

us-new.ingrammicro.com

For any inquiries call:

(800) 616-4665

2) Log in using your Cloud Marketplace reseller credentials.

3) Click My Account in the menu at the top of the page.

4) In the left-hand-side menu, click User Administration.

Note: If you cannot see the User Administration button, you do not have the correct permissions to add a new user. Please contact your account administrator who can add a user.

5) Click Add a New User.

6) Fill in the required 'Contact Information' (indicated by the *)

7) Set privileges for the new user

Note: Based on the tasks you expect this user to perform select between: 'Basics', 'Support', 'Purchasing' or 'All'. Screenshot below shows all the tasks this user can perform if given 'All' privileges.

8) A confirmation email will be sent to the email address you entered, containing the temporary password.

9) Go back to the portal URL (also contained in the email) and log in using the new username and temporary password.

10) Agree to the Terms and Conditions and click Submit.

11) Set a new password and click OK.

Step 2: Activate the new user’s account in the Cloud Marketplace

12) Now, use the new credentials to log in to the Cloud Marketplace at the correct URL below for your location:

Australia

au.cloud.im

Belgium

be.cloud.im

Canada

ca.cloud.im

France

fr.cloud.im

Germany

de.cloud.im

Hong Kong

hk.cloud.im

India

in.cloud.im

Italy

it.cloud.im

Mexico

mx.cloud.im

Netherlands

nl.cloud.im

New Zealand

nz.cloud.im

Singapore

sg.cloud.im

Spain

es.cloud.im

Sweden

se.cloud.im

Switzerland

ch.cloud.im

UK

uk.cloud.im

USA

us.cloud.im

13) You will be prompted to activate a user account. After you complete this step, the new user will be added to the Reseller Control Panel.

14) Fill in the required fields and click Place Order to finish activating the account.

Step 3: Log in to your Reseller Control Panel to retrieve the user credentials.

15) Log in to the Reseller Control Panel using your reseller credentials. Switch to Classic Panel.

Click on Billing at the top, right-hand side. If the link says Operations, you don’t need to click it.

16) In the menu on the left-hand side, click Users.

17) The new user appears in the list.

18) Take note of the Login name.

19) Click on the Login name of the new user, and change the password by clicking Change Password at the bottom of the page.

This completes the process for setting up a new Reseller Control Panel user. These credentials can now be used to log in to the Reseller Control Panel.