When we take a QS report and export to Excel or PDF, the icons (filter, sort etc) do not appear. Red X's or Blanks appear in Excel. I have even tried loggin on the VM (Gateway server) to see if theyd appear

I Viewed the source in Internet Explorer and saw that the Filter.gif is in the ../qs/images directory.

I took the 'qs' folder from the Gateway server and copied it to the App server

The result: The icon appears!!

So it seems to me that if I copy over the whole .../webcontent form the Gateway to the Appserver, that this would work. However, I don't understand why the Appserver doesn't have what it needs.

Anyone run into this? Any thoughts, feedback to a more cleaner solution?

Re: Query Studio Icons not appearing in Excel or PDF

This can happen in a multi-server environment if the URIs in Cognos Configuration are not correct. Recommend you open a Service Request and attach all the Cognos\cmplst.txt and Cognos\configuration\cogstartup.xml files.

Re: Query Studio Icons not appearing in Excel or PDF

‏2013-10-29T14:44:16Z

This is the accepted answer.
This is the accepted answer.

This can happen in a multi-server environment if the URIs in Cognos Configuration are not correct. Recommend you open a Service Request and attach all the Cognos\cmplst.txt and Cognos\configuration\cogstartup.xml files.

Re: Query Studio Icons not appearing in Excel or PDF

This can happen in a multi-server environment if the URIs in Cognos Configuration are not correct. Recommend you open a Service Request and attach all the Cognos\cmplst.txt and Cognos\configuration\cogstartup.xml files.