Want to Build an Epic Product?

At Anaplan, we are looking for a CUSTOMER SUCCESS BUSINESS PARTNER to join one of the fastest growing cloud vendors in our Tokyo Office and make their mark on the industry.

Anaplan is changing the way companies plan and this isn’t Customer Success as usual. We’re looking for team members who can’t sit still and are always thinking around the corner. You bring your experience steering large-scale, complex consulting engagements and we’ll bring our world-class platform and fast-paced, agile methodology.

As a Business Partner, you are primarily responsible for the successful deployment, user adoption and on-going health of our customers and their Anaplan solutions. Acting as the key technical contact for customers, you will support them with training, implementation services and support, handling and escalating any issues, and ensuring solution adoption and customer satisfaction.

We're not looking for average. Do you enjoy diving into issues and designing solutions? Are you detail-oriented yet able to communicate at a high level? Do you enjoy knowing that your work has significantly improved your client’s life? Do you have the personality, the systematic approach, and the skills to align internal, external and partner organizations through the customer journey? If so, this job is for you.

What you'll be doing:

Own the project delivery, growth, adoption, and road map in strategic accounts with a focus on customer experience

Manage the project team of internal and external consultants

Scope, architect and run projects The Anaplan Way

Serve as the architectural SME for large-scale connected planning solutions

Partner with Sales and Product throughout the customer journey and lifecycle.

More about the role:

Native level in Japanese

Business level in English

5-10+ years of business consulting and implementation experience with multi-dimensional systems (Cognos, Hyperion, Business Objects, TM1 etc)

Strong client facing skills: written, verbal, and facilitative

Expertise in consensus building on blended teams

Presence and skill leading workshops for Japanese Enterprise companies

We’re building a truly unique technology. From our calculation engine and in-memory data store, to apps and predictive analytics; amazing technology is being developed every day.

We’re addressing a $100B/year problem that all global businesses face. Our mission is to break the traditional business planning mold, currently performed through spreadsheets or legacy systems. Anaplan’s Connected Planning platform is enabling customers to improve decision-making by turning response time into real time.

With 1100+ customers and 175+ partners globally, Anaplan’s platform is solving some of the most complex challenges in business. CEOs, analysts, and the press agree—Anaplan is changing the way the world does business.

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Mobile games.

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Acquired by Opsware in 2007.

Produce Delivery

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Hiring solutions for employers.

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MAKE COOL STUFF IRL.

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Mobile security.

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Secure file sync.

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Frozen yogurt at home.

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