Mike Springer, PSC Group, LLC

About Mike

Mike is a career business development and management professional who thrives on helping organizations exploit today’s technology to improve business processes. Focusing primarily on customer acquisition and retention roles within organizations, Mike leverages familiar Microsoft tools to provide convenient access to actionable information, while making teams more effective through collaboration.

Mike joined PSC Group in 2008 to help build PSC’s Microsoft Dynamics CRM practice. Since that time, Mike has played a key role in escalating PSC to become a nationally recognized Microsoft partner that has been named to the prestigious President’s Club for Microsoft Dynamics three times. Married 32 years and a father of four children and two grandchildren, Mike volunteers his time to help bring purified water to under developed countries through Agua Viva International. He serves as the resident “tech person” for this all volunteer led non-profit, and has participated on 5 project trips to the country of Guatemala.

About Mike’s talk

People’s eyes will sometimes glaze over when the acronym CRM is mentioned, usually because of a prior, bad experience with the software category. Mike will discuss how to effectively balance the benefits of Customer Relationship Management (CRM) software between the two primary user groups-managers and producers. What are the best practices of how to take into account management’s need for information, while simultaneously crafting value for the everyday user? Hear real-life stories of companies that have been both successful and unsuccessful- and what the differences were between them.

About PSC Group, LLC

PSC Group, LLC is a business technology consulting firm that has been delivering high value solutions focused on significant cost reductions and risk mitigation to our clients since 1990. Headquartered in Chicago with a branch office in Kansas City, we have a history with our clientele that is based on mutual respect, integrity and honesty. PSC was built as an alternative resource for organizations that believe they deserve greater attention than what they would typically receive from the very large global firms. Our areas of expertise include enterprise systems, systems integration, portal-based solutions and business process improvement. We focus on solutions that help our clients achieve their strategic business objectives. Our process begins in the way we listen, and ends with our clients experiencing a greater return on their investment.