I am using the iMagic Restaurant Reservation V2.18. The software is unable to save any reservations that is made once i have shutdown my computer (ie. if i make a reservation for my guest in a future date the system is unable to kep this reservation that i have made)

There are a few things to do. First I'd suggest downloading the latest version, select Help/Check Web for Updates. At the time of writing it is v4.9.

Also when making a reservation make sure you press the Complete Reservation button to finish and save the booking.

When you've finished for the day make sure you properly exist iMagic Restaurant (select File/Exit). Then power down Windows correctly from Start/Shutdown. If you don't do this then the Disk Cache might not be written to disk.

I'd suggest that you also check that you have the latest Microsoft MDAC and Jet Drivers installed. As older versions do have issues. You can download these from the Windows Update website.

Check that you have the latest Microsoft MDAC and Jet Drivers installed. As older versions do have issues. You can download these from the Windows Update website.

If you're still having problems I'd suggest relocating the database file since this is where all the reservations are stored. Windows Vista can have problems with certain folders due to permission issues. If you move it to the My Documents folder then use the Network Administration program to tell iMagic Restaurant the new location of the database file.

I have already installed all the necessary applications that you have told me to. Unfortunatelyeverytime i click on the imagic restaurant reservation icon. A notification that writes "Unable to open database file - expecting version 9, but found version 6".

I am using the latest version of Windows Vista Basic on my dell computer. Is this software perhaps the problem? Or maybe the windows that i am using is not able to support imagic software?

We have downloaded the latest V4.9 and all the other applications that you have recomended. It still doesn't work! The software is unable to keep any reservations once i had shutdown my computer.

Please stop asking us to download the latest version because we had just purchased your software and it should be the latest version as well as downloaded the update. Why didn't you just send us the latest version when we had purchased the software? This would eliminate the problem that we are currently having!!! FRUSTRATING software!

If you are receiving the message "Unable to open database file - expecting version 9, but found version 6" then no you are not using the latest version. In which case you need to download and install it. It was only recently released which is why you may not have it on CD. It's a free update.

I would speculate that you are using something like Norton which is "protecting the install" as such each time you restart your PC the old database and perhaps old version of iMagic Restaurant is being "restored". If you disable this "protection" you will not have this problem.

As mentioned before if you relocate your database file into your My Documents folder then whatever protection you have installed will not restore the old database. This would seem to be a simple fix, here are step by step instructions:
1) Find the current location of the database by launching iMagic Restaurant and selecting Help/About and clicking Database.
2) Exit iMagic Restaurant so you can move the database file.
3) Open Windows File Explorer and navigate to the database folder.
4) Move the database file (called db.mdb) from the existing folder to your My Documents folder.
5) Tell iMagic Restaurant the new location of the database file by selecting Start/Program Files/iMagic Restaurant Reservation and then Database Administration.
6) Follow the wizard and enter in the new folder to the database (My Documents).
7) Relaunch iMagic Restaurant and ensure that the new database folder is being used, select Help/About and click Database.

I'd suggest restarting your PC after this to ensure that the settings "stay". In that your protection program might put it back.

Unfortunately there isn't much we can do about programs like Norton (etc) that are installed. Disabling such software before installing usually works, also relocating the database as mentioned above will probably solve the issue.