Tuesday, February 13. 2007

I suppose I should have known better than to get a credit card from Chase Bank, but it was several months of no interest, so I thought I'd give it a try, as we are trying to do some debt reduction.

A couple weeks ago I got a call from someone whose English I could barely understand, inviting me to enroll in Chase's payment protection plan. You know, where you pay the bank a monthly fee to protect them in case you can't make your payments? I told them no. And listened to them explain all the benefits again. And told them no again. Well, they called back about a week later. Again, it was a person whose English I could barely understand. After about sixty seconds, I said no, and hung up. I thought that was the end of it.

It wasn't. Today, I got I got a letter in the mail thanking me for enrolling in Chase's payment protection plan. Huh!? I immediately called the number, and let them know that I was very aggravated, and that I never signed up or authorized this. The lady on the phone was helpful, but she was sticking to her script. She told me that chase would "never charge me without my authorization." Hmmm...I beg to differ...they just tried. If Chase cares to dispute my record, I would like them to come up with the two phone conversations I had with their telemarketers. After the nice lady agreed to cancel it, she tried to explain once again all the "benefits" of remaining enrolled, and finished it off with something to the effect of "so why don't we leave you enrolled today?" Sneeeeeeeeky! And deceptive. In the end, it was canceled, and as soon as that card is paid off, it will be canceled too.

I know Chase has a shoddy reputation...and today I learned first-hand why.

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