Repeat Prescriptions

Online Access

Online Access allows patients to use an online booking service to do the following:

Book and cancel appointments online

Request repeat medication

Update demographic details

Complete questionnaires

Use SystmOnline apps

Simply pop into the surgery and speak to one of our helpful receptionists about online access and they will be able to supply you with all the paperwork you need.

How to order prescriptions

We offer four methods of obtaining prescriptions:

Use the prescription box at reception - place your green computer printout in the box with the items ticked that you require clearly marked. Make sure you have marked the slip clearly if the prescription is NOT to be collected from Southgates Medical Centre.

By post - please post to SMSC, 41 Goodwins Road, Kings Lynn, PE30 5QX. If you enclose a SAE we will post the prescription back to you.

Chemist collection service - if you send your prescription request to us in one of the above two ways we can send it to a local chemist of your choice. Please indicate clearly on the slip which chemist you would like the prescription sent to. It is important that this is clearly marked on every request. If in doubt please ask at reception. It is our policy to have prescriptions ready for collection within 48 hours of receipt of request.

You can order your repeat prescriptions online. If you have registered to do so click on the link at the top of this page. If you wish to register for this service, please take photographic ID to our reception.

Medication Reviews

Patients on repeat medication will be asked to see a doctor, nurse practitioner or practice nurse at least once a year to review these regular medications and notification should appear on your repeat slip. Please ensure that you book an appropriate appointment to avoid unnecessary delays to further prescriptions.

Please allow two full working days for prescriptions to be processed and remember to take weekends and bank holidays into account.

Dispensary

You will be able to order/collect your medications from Southgates Medical Centre if you live in:

Ashwicken

Blackborough End

Bawsey

Castle Rising

Clenchwarton

Congham

East Winch

Flitcham

Gayton

Grimston

Harpley

Magdalen

Middleton

North Runcton

Pentney

Pott Row

Roydon

Runcton Holme

Saddlebow

Setchey

Terrington St Clement

Tilney all Saints

Tilney cum Islington

Tilney - St Lawrence

Walpole St Andrew

Watlington

West Bilney

West Winch

Wiggenhall St Germans

Wiggenhall St Mary

Wiggenhall St Peter

Wolferton

Wormegay

If you would like to collect your medicines from Southgates please email the surgery on westnorfolkccg.southgates@nhs.net and enclose the following details in the email:

Full Name

Address

Date of Birth or ID Number (at the top of the repeat request)

Prescriptions Charges and Exemptions

The NHS prescription charge is a flat-rate amount which successive Governments have thought it reasonable to charge for those who can afford to pay for their medicines. Prescription prepayment certificates (PPCs) offer real savings for people who need extensive medication.

NHS charges

These charges apply in England only. In Northern Ireland, Scotland and Wales prescriptions are free of charge.

Prescription (per item): £8.60

12-month prepayment certificate (PPC): £104.00

3-month PPC: £29.10

If you will have to pay for four or more prescription items in three months, or more than 15 items in 12 months, you may find it cheaper to buy a PPC.