“It’s a good place to be now with new energy, new optimism, new commitment to market leadership. ”

Comp & Benefits

Work/Life Balance

Senior Management

Career Opportunities

Current Employee - Anonymous Employee in Chicago, IL

Current Employee - Anonymous Employee in Chicago, IL

I have been working at The Warranty Group

Pros

The Warranty Group has a singular focus amongst competitors who are often searching for direction. It has a strong financial position and a proven track record. The leadership team is committed to sustainable organic growth on both the topline and bottomline. Positive contributions by individuals and groups are recognized and rewarded. Benefits and compensation are competitive. Balance is a challenge everywhere but managers at TWG are pretty good about it. Office environment is friendly and professional. Its a pleasant place to work.

Cons

The industry itself is under pressure. Manufacturers are offering longer warranties, retailers and running their own programs, margins on some lines are shrinking. There have been some problems both in North America and internationally that distracted the company but it is already better for it with important lessons learned. To be successful plan to go deep and narrow, the better you know the clients' business the better you will be at developing, delivering, or supporting the warranty business. It can take years to see the real results due to coverage terms and earnings curves. Quick hits are uncommon. This is a place for mid- to long-term thinking.

Advice to ManagementAdvice

Communication, communication, communication…use every medium and mode of communication to talk with staff, clients, and the market. The Warranty Group has been quiet for too long; its time to tell the story, sell the strategy, and stay on message despite the distractions.

flexible schedulework from home allowedclose to Union Stationgood benefit package

Cons

too many meetings

managers don't understand term "Data Base" just file. Managers are not technically competent to work with developers they just spread fluff which does not correlate with real situation, real code

the turnover is really huge

zero appreciation for job well done

inappropriate distribution of load/tasks - the more you work - the more you have on your plate

tasks are unclear and blurry like "please estimate the development of this component" but no requirement, no details, nothing, just estimate

People do not trust each other. Some people carry voice recorders with them to record all the conversation. This is true.

HR people are always ready to bash you if somebody will report you did not smile Or expressed technical argumentation too hot. Even do the corrective actions when it is not needed.

Whistle blowers are in honor. If you have conflict with somebody - be 99% sure it will be reported to abuse email and you will be called to HR. There are special training to do the whistle blowing. There is no true friendship only fair to be reported to HR. Voice recorder is your best friend.

Even if you are a good guy you will have risk to be fired.

Advice to ManagementAdvice

I would stop hiring MBA managers and Business Analysts. Programmers in the past can be more productive in work with technical people. The more MBAs and Business Analysts - the more meetings and more fluff.

Stop appreciating the whistle blowers. Let people judge each other - then there will be true relationship, true leadership and conflicts will not be that frequent.

They have a flexible work schedule which is nice. You can come and go as you please within reason.

Cons

Lack of support, executive team completely out of touch with its employees, the benefits are sub par at best which is surprising for a larger company, and the environment is definitely conservative and "all boys club"