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does not stand by the quality of their product

Posted 7 years ago

alice101

I purchased a Whirlpool classic range model number RF263LXTS0 on January 2010. We had some hang-ups on the kitchen renovations and were not able to install the appliances until May 2011 (during this time the appliances sat in the box in my bedroom apartment and I have the receipt from the installer). After installation, used the cook top that evening, was very pleased. I then went to use the oven about 2 weeks later and it did not heat up. I asked my contractor to come and check things out (maybe it was something minor I was over looking). He checked the things that he installed and everything on his end was working fine and told me to call Whirlpool. A service technician came out and within 10 minutes said that the oven control panel was defective. I paid $450.00 for this oven originally. The service technician charge me $136.74 for the 10 minutes he was there to tell me that the oven control needed replaced (that is a major part of the oven) and that it would cost me $318.41 to replace the part.
I called Whirlpool and explained my circumstance. Paula (she was a supervisor from Tennessee) kept repeating that there was nothing she could do (she is the supervisor and she has the ability to right the wrong.) I told her that even if I installed the oven back in January of 2010, the major part of the oven should last more then 1 1/2 years. All I was looking for was a compromise because I feel they are partly to blame for creating a defective product in which I was only able to use the cook top part of the range and the fact the oven never worked.
After this phone call I was very upset and I started to look around on the internet and came upon the corporate website.
In this corporate website they praise themselves on their companies (these are direct quotes):
Values of Integrity: “We must conduct all aspects of business honorably – ever mindful of the longtime Whirlpool Corporation belief that there is no right way to do a wrong thing”,
Quality: “Whirlpool Corporation is committed to building products that consumers around the world can depend on to meet their daily needs. This commitment to quality begins in the concept stages and continues throughout the lifetime of the appliance. The result of these efforts is a sustainable and competitive advantage for the company” and
Loyalty: “Our mission defines our focus and what we do differently to create value. We are a company of people captivated with creating loyal customers. From every job, across every contact, we will build unmatched customer loyalty…one customer at a time.”
After reading this it made me madder. Customer service did not even try to create a loyal customer out of me. They did not stand behind the quality of their product. In addition, from my experience and the many negative comments I found on the web only leads me to believe that they do know the right way to do a wrong thing. They made no effort to right this wrong.
Whirlpool has terrible craftsmanship and poor customer service. It is sad that customer service can't stand by there products. It is sad that it cost more to repair the oven then it originally cost. It is sad that Whirlpool has to rely on making there money on repairing their defective products. I now have to go out and buy a new oven. I will never buy a Whirlpool or their other brands again.

No, I would not recommend this to a friend

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Rachelkkk

Rating: 3 out of 5 stars

3

Wasn't that impressed.

Posted 8 years ago

Rachelkkk

The stove looks nice. but I am not that happy with it. The black top gets water stains and fingerprints on it constantly and the stainless steel is not easy to keep clean either. The oven literally takes a good 20 minutes to pre-heat and I think that is just ridiculous. You have to be really careful with this stove because it is not very durable and you have to worry about keeping the steel clean and the surface is easily scratchable. It really wasn't worth $600.00. I would have been happy paying $250.00 for this. Don't buy it, get a different one.