Online Game Customer Service

*Resolve service problems by clarifying the customer’s complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution

*Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution

*Follow communication procedures, guidelines and policies

*Advise on company information

*Work with customer service manager to ensure proper customer service is being delivered

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