Privacy Policy

At the Trouville Hotel, we are committed to protecting and respecting your privacy. We will only use the information that we collect about you lawfully and in accordance with the Data Protection Act 1998.

Collection and use of personal information

We collect information from you in the following ways:

1. Web statistics such as how many people explore the site, pages they look at, and the visit duration. This data is anonymous and is used to understand visitor needs and improve the site

2. Details that you provide from filling in forms; for example, subscribing to our e-newsletters, entering a competition, or booking a hotel stay. Information gathered for this purpose will never be used for any other purpose or shared with any third parties without your consent. If you don’t want to hear from us, you can unsubscribe at any time – there will be a link in each email, or you can contact us directly

3. Contact you have had with us through social media platforms, email communication and phone calls
We will never collect sensitive information from you without your explicit consent. The information we hold will be accurate, relevant and up to date. Any inaccuracies will be corrected promptly. We will never disclose any information about you to any third party. You can check the information that we hold about you by emailing us or phoning us on 01983 402141. If you would like a hard copy, please write to Trouville Hotel, 10-16 Esplanade, Sandown, Isle of Wight, PO36 8LB. Please note, a small charge will be applied.

If you receive communication from us that you don’t remember agreeing to, it may be that we got your details from another business who believe they had your permission. We occasionally use these sources, but will never pass your data on to anyone else, without your permission.

Cookies

When you visit some areas of our website, a ‘cookie’ will be placed on your computer. These (sadly inedible) cookies are small files used to store small amounts of information for traffic analysis but do not contain any personal details. We use cookies to improve our website and deliver an easier to use and more personalised service.

Please note that cookies cannot introduce viruses to your computer or extract personal contact information. Your personal information will be kept by us so we can deal with your orders and process your payments. You may be able to set your browser to reject cookies, although this may affect the quality of your visit.

Remarketing is a way for us to use cookies to connect with users, based upon your past interactions with our website. As a result, Google may show Trouville Hotel adverts on sites on the internet.

Payment security

We fully follow the payment card industry data security standards (PCI DSS) to keep your personal data secure from malicious software. Card information entered on our website will not be accessed by any unauthorised person or company as we use 128-bit encryption, the highest level possible. Once payment has been arranged, all card details are removed as an added precaution. This does mean you have to give your card details every time you place an order with us but this minor inconvenience does ensure that it is totally safe.