FAQ's

Please be aware of your country's guidelines before processing your order. Your local Postal Service can supply this information

All international orders are shipped via USPS Express International

International shipping is $40

International shipping can take 3-10 days for delivery.

We mark all of our international orders as "gifts"

Customers are fully responsible for all duties and taxes imposed by their country for the purchase .These fees are to be paid by you and can be significant. You are responsible for checking with your local government for rates. We will not refund an order because you do not want to pay taxes or duties charged by your local government agencies.

International customers may be asked to provide proof of their identification.

Processing Times-

Once you place your order with us you will receive an order confirmation. Please allow up to 1-7 business days for us to process your order. You will receive tracking information via email. Please keep in mind that we cannot be held responsible for issues related to carrier delays.

We are located and ship from Sacramento, California USA.

Please see the Customer Support tab for for further detailed information

FRAUDULENT ACTIVITY-. If you are not in a position to honestly purchase your products; we suggest that you do NOT consider theft. We actively report all theives. We prosecute to the fullest extent of the law!

What are cuticles and why is it so important for the hair to have its cuticles in tact?

Cuticles are the outer most part of the hair shaft. They are strong and transparent cells that overlap each other up to 12 layers deep. These tiny microscopic structures protect the hair and its inner cell structures from damage. The cuticle is responsible for much of the mechanical strength of the hair fiber. A healthy cuticle is more than just a protective layer, as the cuticle also represents the structure that controls the water content of the fiber. Much of the shine that makes healthy hair so attractive is due to the cuticle. With these in tact, you can treat the hair like its your very own. It can be dyed and chemically processed. We suggest having your hair Professionally serviced to protect your investment.

How is the length of the hair measured?

Straight hair is measured in its natural state, but our wavy and curly hair is measured when stretched out. When ordering wavy hair, you may consider ordering 2 inches longer to accommodate your length. When ordering curly hair, you may consider ordering 4-6 inches longer to accommodate your desired length.

What is the difference between Indian Hair and Brazilian Hair

Brazilian Hair has a heavier density than Indian Hair and has a tendency to be somewhat smoother and shinier. Brazilian Hair also tends to withstand humidity with less frizz. Because the South American region is so diverse, some of the curly patterns are more coarse than Indian Hair.

What is Co-Washing"?

A co-wash is when you wash your hair only using conditioner. The conditioner is used in this wash to provide your hair with moisture and shine, and also help hydrate the hair. Most people will say the conditioner is the most important part of the washing process.

Can I dye and/or bleach my virgin hair?

Virgin hair can be dyed and/or bleached, however you still have to be careful as you would with your real hair. Extra care will be needed because the hair is not attached to the scalp and does not retain its own moisture. You must be mindful to keep the hair hydrated and moisturized. Also, when you dye and/or bleach your virgin hair the hair is no longer virgin (it will then be chemically processed ). We recommend that you have your Princess Hair professionally dyed and/or bleached.

What makes Princess (100% Human Virgin/Remy) hair better than the human hair sold at beauty stores?

Most, if not all, human hair sold through beauty supply stores is non-cuticle hair; meaning the hair is not Remy hair. A lot of hair brands coming found in beauty supply stores are claiming to be Remy hair, but this is usually not true. The cuticle has been stripped with an acid bath and sometimes even mixed with animal hair, synthetic fibers or fabric. Often, this hair is coated in silicone which can lose its sheen after several washes. Finally, when hair is not cuticle-correct, users suffer from extensive matting, tangles and shedding and the hair is not reusable.

How much hair will I need to create an entire style?

This answer will vary based on your individual preferences. Most people will be able to use 2 bundles as long a you dont pass the 16 & 18" combination. If you like your hair very full, or longer than 18", you will want at least 3 bundles. 4 bundles or more will be a very, very, full style.

How long will the hair last?

The hair will last up to a year but can last much longer with proper treatment and care. Constant heat styling, coloring, and improper care will significantly shorten the life span of the hair. Will the hair look exactly like the photos you display?

The photos that we provide are shown to give an idea of what your Princess Hair will look like. The hair has not been chemically altered or colored so the hair color will vary from natural off black to light brown with variations in between. Although they will be similar, each bundle will be unique in regard to its wave/curl pattern and texture.

Can I straighten my Curly or Wavy hair?

The answer is YES you can. Some of the deep curly or wavy patterns may be challenging to straighten because the curl pattern is so deep and it will take a long time. It is very important that you use a quality heat protectant on your hair. Your hair is 100% pure human hair so it can become heat damaged just as your own hair would. Also, with curly/wavy hair you risk the chance that your curl pattern will not return after applying excessive heat to your hair repeatedly just as your natural hair would respond. If you continually apply heat to your hair, you will begin to train your hair to be straight. Our suggestion is; if you want curly hair, then wear your Virgin hair curly. If you prefer to wear your hair straight or wavy, then the wavy textures will be best for you since they offer the most versatility.