Shocking Stories: Beauty Treatments Gone Way Wrong

Nine of the worst customer service encounters you won't believe until you read

Heat Wave Dollene, a TotalBeauty.com reader, went to the salon to get a wave and left with hair that was so badly melted, she had to shave it all off. As an apology, the salon offered her a free bottle of shampoo and conditioner. But she had no hair! What was she going to do with shampoo?