Operational Visibility into Your Cloud Services

Organizations, large and small are increasingly adopting cloud services to quickly deliver much needed business services. This rapid delivery often comes at the cost of lost visibility and control over cloud services. Data from cloud service providers, if properly harnessed can be utilized to monitor and manage cloud services and also to correlate information across service providers.

Join this webinar to find out how to use data available from your service providers to manage and monitor their services and hear directly from Splunk's office of the CIO on how to correlate information from his cloud services to gain new operational insights – using Splunk!

Rob Akershoek, Solutions Architect at Shell and part of the IT4IT Forum, discuss the challenges and opportunities of running IT as a business. Running IT as a business is more than finances and cutting cost – it’s about IT quality.

This webinar is part of BrightTALK's Founders Spotlight series. In the seventh episode of this series, Harriet Jamieson interviews Jeff Rumburg, founder of MetricNet and recipient of the 2014 Ron Muns Lifetime Achievement Award for his contributions to the IT Service and Support industry.

Jeff’s education includes an M.B.A. from the Harvard Business School, an M.S. magna cum laude in Operations Research from Stanford University, and a B.S. magna cum laude in Mechanical Engineering. He is author of A Hands-On Guide to Competitive Benchmarking: The Path to Continuous Quality and Productivity Improvement, is a renowned ITSM speaker, and thought leader, and has taught graduate-level engineering and business courses. He was previously Vice President at Gartner.

For this Vivit SIG Talk session, 2 Performance Testing thought leaders will be featured. They will share their knowledge and expertise with you.

Below is a quick outline of the agenda and topics for you:

Speaker: Scott Moore - Performance Testing Internet of Things:

• An overview of IoT architecture and protocols
• A deeper look into the MQTT and CoAP protocols specifically
• A demonstration of how to test the performance of IoT applications using LoadRunner 12.55

Project and Portfolio Management, PPM, is continuously evolving, especially with the Agile adoption in the Enterprise. Portfolio managers are now asked to manage integrated portfolios with hybrid projects (Waterfall & Agile).

PPM version 9.42 brings a new portfolio management module, including Epic and seamless integration with Agile tools. You can now create your own KPIs to measure success of the various portfolios and integrated programs and projects. These new features bring agility and more insight data, so that you can focus on what is most important for the business.

In this webinar, you will learn about:

New integrated PPM Portfolio management
How to create unlimited portfolio scenarios
How to create Epics in PPM and integrate with Agile tools
New KPIs to monitor and measure portfolio strategy

Brought to you by the Vivit DevOps Special Interest Group.
DevOps is setting the pace as numerous organizations struggle to keep up…especially with test automation. It's imperative to have an automation test strategy allowing fast automation script development, solid data management, minimal maintenance, and scalability. This presentation will provide an overview of implementing a strategic test automation framework in a DevOps environment, and is completely tool agnostic. So, whether your team is utilizing UFT, UFT Pro, LeanFT, Selenium, or any other automation solution, you’ll benefit from this presentation.

- Lack of business awareness creates chaos and damages IT reputation
- What's the problem?
-How do we change? What do we change?
- Using change to scope managed services
- Configuration Management is a puzzle of assets, be sure the pieces fit and align properly
-Problem, Change and Configuration Management for your business is not the same as its done for IT

The concept of proactive problem management has been integral to ITIL for over 25 years. In practice it is rarely implemented, despite claims to the contrary.

James Finister explores what it really means to be proactive by decoupling problem management from incident management, and integrating it with wider IT capabilities including knowledge management, continuous service improvement, test management and DevOps.

The key to integrating ITSM and Infrastructure Configuration Management is awareness, expectation setting and communication. But with many CMDB/CMS implementations failing to deliver the value expected, organisations are realising how tough this can be and how complex and wide-ranging infrastructure asset and configuration management is. In this webinar David Cuthbertson looks at how to avoid de-scoped or failed Configuration Management implementations and how to put in place effective risk management processes.

Is your business suffering from “Bad ITSM”? You know, where every request for change goes before a
CAB. Or an SLA is whatever is configured in the ITSM tool. Or “services” are defined as things that IT
does, not what IT delivers in terms of business outcomes and value. Sound familiar?
Meanwhile, you’re reading and hearing a lot about DevOps.
Maybe DevOps is just what your ITSM implementation needs!
Get some pragmatic insight and advice from Doug Tedder in this informative webinar and learn five
ways that DevOps can fix a “bad” ITSM implementation.

In 2018, we use Hybrid IT to deliver, enable and facilitate organisational and business-driven outcomes. Yet organisations differ over whether they prefer ITIL or DevOps to support their fast-changing IT environments.

The amount of focus applied to each will depend on several factors, not least “what are the business or organisational outcomes you are trying to achieve?” In reality, you should consider both to be practical parts of your IT Management System and IT Operating Model.

This webinar will look at ITIL, DevOps and other compontments, and why it’s time to embrace multiple tools and methodologies in Hybrid IT.

Yes, I admit it: the title is a cheap trick to grab your attention. But this is not just clickbait: this webinar is about ITSM as one of the oldest professions in IT. Ever since the development of the first information systems, there has been a need to manage them. This webinar explores the emergence of the ITSM discipline, its shortcomings in the digital era, and how DevOps fills one of the gaps.

When it comes to standard hygiene practices in writing code, the performance testing world lags decades behind the software development world. Support for version control has only been added to performance testing tools in recent years. What is the next decades-old software development practice that performance testers should adopt?

Join us for the next Quality & Testing SIG Talk on Tuesday, February 13, 2018: http://www.vivit-worldwide.org/events/EventDetails.aspx?id=1057043&group=.

This webinar is brought to you by the Vivit DevOps Special Interest Group.

Businesses need to be more responsive to market changes and meeting customer demand for improved services and better user experiences. In order to meet such high expectations and be competitive in your market, it requires great flexibility and speed throughout the organization. DevOps enables your software development, infrastructure and operations teams to identify and eliminate inefficiencies through communication, collaboration, and automation.

The focus will be describing how service management is moving towards Self-Service automation as a way of improving service delivery. We will mention the need for tools and strong processes, as a way of enhancing our Self-Service capability. We will walk through a client case study where Self-Service has been adopted and huge successes being witnessed across the organization, as well as talking about some of the key pitfalls to be aware of when rolling out this core feature.

The business is increasingly demanding of IT: do more with less; support the business units in establishing a competitive lead; deliver innovation; be agile and work faster. SIAM looks like it might be useful, but the case will have to be built on the contribution to the business. Where is the return, the risk and how to get started?
In this session, William will take you through building a strategic approach that is relevant and compelling to the business and manages the risks.

Speaker's Bio:

William works in the delivery of transformational change, supporting his clients in capturing the greatest benefit from their IT and BPO services. His work combines strategy, sourcing advisory, operational delivery, financial and commercial aspects, including the resolution of disputes. He has delivered several SIAM assignments, working for both suppliers and client-side.
William has worked with leading outsourcing providers and PA Consulting, a leading management consultancy, now running his own firm as well as delivering with others. He is a qualified accountant (ACMA), chartered engineer (CEng), an experienced project and programme manager, is skilled in service management, is a chartered IT Professional, a member of the British Computing Society and holds an MBA degree from London Business School.

Micro Focus Product Management and Greenlight group will dive into the details of Micro Focus’ Enterprise Grade IT Service Management Automation and Operations Bridge product suites - showcasing the most recent advances that ease bringing cloud native capabilities to the mainstream IT Operations organizations.

Successful SIAM initiatives require significant tool considerations. Without preparing work management systems, SIAM aspirations remain un-executed ideas at worst, or prohibitively expensive at best. This session provides detailed concepts to help you engineer for SIAM success. Concepts will be demonstrated on an application built for purpose on the ServiceNow platform. If you learn these skills on the job, it will be too late!

IT service management forms the backbone of any forward looking IT infrastructure. Whether it’s the latest trends, techniques or strategies, the content in this channel will help you optimize your organization's IT operations.