I'm looking at creating some sort of manual/policies/procedures for staff that informs them of what an SOE is and how to request software etc. Does anyone have some samples of similar that I could look at to try and create our own.

And--honestly--keep your expectations low. If 1 in 10 reads it you'll be doing better then most! Gotta do it, if only to stick it to people for not reading it!

Ya that's the downside. I spent a lot of time with senior staff developing policies and writing a tech manual that was very comprehensive and covered legal aspects - things like porn and thumb drives... and no one reads it. :) I hand it to everyone, email to their new email addresses with links and everything...

Perhaps just a very simple policy would have been the way to go. Couple of paragraphs, dunno.

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