1. If the batch filing is unsuccessful our dedicated Concierge Team will work hands on with the firm to resolve the transmission issues. The firm will send FSX required information to the dedicated Batch Filing Service email address at: cfxfilings@fileandserve.com The following information will be needed to submit the batch filing:

i. Contact information for the firm representative that will be available to answer questions and provide additional information.

ii. Credentials: the firm may elect to add a concierge team member temporarily to their account or provide other credentials. All of which they can control by editing resetting password and deleting.

iii. Preferred payment option.

iv. This information will be kept by FSX internally for use during the concierge batch filing service. Any updates or changes to these preferences must be communicated via the same email listed above.

2. The Concierge Team will review the documents and data to ensure the batch adheres to the published Superior Court of the District of Columbia Civil Division – Landlord & Tenant eFiling Guidance

3. The Concierge Team will identify and correct common errors, but at any time must be able to contact the firm if additional information is needed. Any technical errors we are unable to resolve will be immediately escalated to the CaseFileXpress technical team. The Concierge Team will take ownership of resolving the technical issues and communicating regularly with the attorney or designated representative.

4. Upon successful submission of the batch, the Concierge Team will reply to the Requestor’s email to communicate the successful transmission and provide the appropriate trace numbers.

5. All notifications and other details relating to the batch transmission will be available on the user’s dashboard and via email.

**Note: This service is only offered for CaseFileXpress Batch Filing.

Batch Filing Improvements

CFX released the first round of improvements to the batch filing process on December 2, 2018.

This release will address the error handling and messaging when filers submit a batch to provide concise error messages.

1. Provide error messages when data is missing or needs to be corrected. For example, when a filer omits the Plaintiff from Role1, the system will now tell the filer that Role1 information needs to be entered on the spreadsheet before proceeding.

2. When document types as entered on the spreadsheet do not match the specified document type, a message will inform the filer of the specific row that the document type needs corrected.

3. During the upload process, the CaseFileXpress application remove spaces that appear at the beginning or end of data entered.

4. The CFX Batch Process removed the most common special characters from the Case Title/Style field, so that the filer can enter the case title without receiving errors for common acronyms like d/b/a. Characters that will not be removed from the Case Title/Style field are spaces, hyphens, alpha-numeric characters, commas and periods.

5. The CFX Batch Process will remove special characters that are not supported so the filing can be submitted without error.

6. If an ampersand (&) is entered in any of the following fields, it will be replaced by the word “and” as needed by the CourtView case management system.

7. If “plaintiff” or “defendant” is misspelled the role type will be corrected allowing the filer to submit.

8. Standard postal code abbreviations, full state names and the most common acronyms for US/USA/United states will be accepted and allow the filer to submit.

9. Filers can select the appropriate attorney in the “Filing Attorney” dropdown during the batch filing process.

10. Allow filers to retrieve cases on the Case Information screen.

11. The batch filing spreadsheet can now accept cases with more than two roles.

12. CFX will identify validation errors upon upload.

Training

Batch filing in Landlord Tenant and Small Claims cases has been live for over six weeks. During that time, we have documented multiple tips & tricks to mitigate errors and ensure successful submission. Please join our trainer for a brief session to review some lessons we have learned during the first weeks of using this useful CFX feature. During the session, participants will:

Batch filing in Landlord Tenant and Small Claims cases has been live for over six weeks. During that time, we have documented multiple tips & tricks to mitigate errors and ensure successful submission. Please join our trainer for a brief session to review some lessons we have learned during the first weeks of using this useful CFX feature. During the session, participants will:

Does File & ServeXpress charge for an electronic filing rejected by the Court Clerk?

No fees are charged when an electronic filing is rejected by the Court Clerk.

Note: if one or more filings within a batch are rejected (but not the entire batch), the flat rate for the batch fee is still charged. However, if the entire batch is rejected, the batch fee will not be charged.