How much is shipping?TOPThe price for shipping for 1 item is .50. The price for 2 or more items
is .50.

Do you have a store? If so, where is it located? What
hours are you open? TOPYes, we do have a store. We are located in Fountain
Inn, South Carolina. We
are currently opened by appointment only. Please email or call us to set up an
appointment.

Do you ship international?TOPYes, The
charge for international shipping is .00 for the first item and .00 for
mutliable items.

In most cases where your card has been declined is due to an Address
Verification Mismatch, or Card Code Mismatch. Address Verification and Card
Code Verification is a precautionary measure Palmetto Embroidery performs to
ensure your safety and deter fraudulent activity. We conduct address verification
and card code verification through your credit/debit card issuer to confirm
your identify and verify the validity of your purchase, ultimately protecting
your credit and privacy. If you have any problems checking out please give us
a call at 864-439-1209 or email us at sales@palmettoemb.com

Can I choose the color of thread used for the embroidery
on my item?TOPYes, but we do carry some items that can be embroidered with only 1 particular
color. Please email or call us with a thread color request.

Can I choose where on the item I want the embroidery
to be placed?TOPYes, but we do carry some items that can be embroidered in only 1 place. Please
email or call us with a placement request.

Can I add a phrase (for example: Going to Grandmaís)
on an item? How much will it cost to add a phrase? TOPYes, as long as there is enough space on the item. If you choose to add a
phrase instead of a name/monogram there will be no extra cost. If you choose to
add a phrase in addition to a name/monogram, then the cost will be an additional
.00. Please email or call us with a phrase addition question.

Please check any spam or junk mail folder you may have. Insure that
your are accepting email from sales@palmettoemb.com
If you are still not getting the mail please call us at 864-439-1209. We have
seen problems emailing to free email address ex. yahoo.com

How do I use the font previewerTOPStep 1: Type the Name or Monogram (First, Last, Middle) in the space provided.
Step 2: Pick a Font from the list and highlight it.
Step 3: If it is a Monogram, then pick a Monogram Style from the list and highlight
it.
Step 4: Click Refresh.
Step 5: Continue to choose different Fonts and/or Monogram Styles form the lists
to sample different looks for your Name or Monogram.

Do you carry small children's toile quilted backpacks
like the backpack diaper bags? I was looking for a duffle bag and a matching cosmetic
bag in black and white gingham. Do you carry matching items? TOPYes, most all of the larger quilted backpacks, duffle bags, cosmetic totes,
etc. come in the same color and pattern for the smaller backpacks. Yes, we do
carry a lot of the matching items, like the luggage items, backpacks, etc. If
you do not see the items you need on our website please email or call us with
your request.

My name is Jane Marie Smith. How do I need to type in
my initials on the order page? TOPYou
would need to type your initials in this order on the order page: J S M

I just ordered purse, backpack or etc. I left
the name/monogram line blank because I do not want anything embroidered on the
bag. Is this what I needed to do? TOPYes, if you do not want any type of embroidery on your item just leave that
line blank. Just a note: every item includes a FREE monogram/name.

Should I have my childís first and last name embroidered
on the item?TOPNo, we do not suggest embroidering your childís first and last name on the
item. We can however, monogram their first and middle name, if thatís what they
go by. Please email or call us with any name questions.

What do I need to type in the name/monogram line on
the order page?TOPOnly type in EXACTLY what you would like to have embroidered on the item.
If you only want your childís first name, then only type their first name. Be
sure that you have spelled the name EXACTLY how you want it to look on the item
because once we receive your order we will go by your spelling of the name/monogram
to complete your purchase.

Can you use a color other than white for the kids and
monogram on the Stick Kid Purse? TOPYes, we can use any color thread that you would like for us to use. A lot
of customers have matched the thread color to the lining and handle. We have even
used pink thread for the girls and blue thread for the boys.