win7/IE11 freezes when java is invoked

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Periodically, when we click the orange triangle to create an invoice, the browser will freeze hard and java will not load. The browser has to be closed via task manager. I've cleared the java and IE caches, but the problem always returns. Is there a recommended version of java and/or IE settings that you recommend?

For the freezing issue it seems like that may be related to one or more versions of Java that are active on your computer. One of these files may be too old or corrupt, causing the browser to freeze. Please follow the steps below to delete all previous Java files and then re-install Java:

Click on the Start menu on your computer

Choose 'Control Panel'

Find Programs

There you should then see an 'Uninstall a program' icon

Click on that and then find Java and uninstall from there

After that is uninstalled go to Java.com

Then Click on the large Free Java Download button

Go through the installation process

Then after it walks you through verifying java you will want to go back into WebForms and try and load a form again

Please let me know if you are still having troubles on this and we can setup a call to further troubleshoot.

As for the java plugin required; you should be able to get rid of that by adding our website - portal.hosted-commerce.net to Compatibility view settings. Please follow these steps to add that: