“Password incorrect” error

Sometimes you’ll see a "Password incorrect" error when you sign in to Google with a third-party app, like iPhone’s Mail app. If you’ve entered your password correctly but you’re still getting the error, here are the most common reasons for the message. Follow the steps to get into your account.

The Mail app on an iPhone or iPad that has an outdated operating system

The Mail app on a Windows phone before the 8.1 release

Some Mail apps not built by Google that come with your phone

Some Desktop mail clients, like Microsoft Outlook and Mozilla Thunderbird

To keep your account more secure, we might stop less secure apps from opening your account. If so, you have two choices:

Update to a more secure app that’s up to our security standards. All Google products, like Gmail, use the latest security measures.

If you want to continue using an app you're familiar with, go to Less secure apps. To let these apps use your Google Account, turn on Allow less secure apps. We don't recommend this option because it could make it easier for someone to get into your account.

Many apps, like the Mail app in some versions of iPhones and Windows phones, don’t support 2-Step Verification. Instead, you’ll have to create an app-specific password to sign in to your account. For instructions on how to use 2-Step Verification on your specific app or device, refer to Problems signing in with 2-Step Verification?

Still having trouble signing in?

If you still can’t sign in to your account on the app, try the following: