Importance of Communication for the revival of sick MSME

It is generally accepted as a business practice that all communication received shall be answered or at least acknowledged But I final neither state govt, RBI, All banks and many organisations do not do his.

This is one of the reasons for increasing sickness in MSME as an entrepreneur does not know how to move further.

I know many of the above establishment do not rely for months on together on even after several reminders.

As our country is working on ease of doing Business, can this be included?