General Info

Customers

Currency

We can accept U.S. Dollar, GB Pound, Euro, Canadian Dollar and Australian Dollar to make payment in ClaytisPower.com. Please contact, if you would like to make payment by other currency.

Payment Methods

1.Paypal
2.Bank Transfer
3.Credit Cards

(1) PayPal
1. With PayPal, you can send payment quickly and securely on-line.
2. Through PayPal, you can pay with credit card, debit card, or bank account balance.
3. Once your order is submitted, you will be redirected to PayPal's site where you could make the payment.

Advantages with using PayPal:
Payment is traceable. You can trace the status of your payment using your PayPal account.
Payment does not require you to use your credit card online (you can transfer directly from your bank account).
ClaytisPower.com doesn't see your credit card number (it is safely encrypted through PayPal's server), which limits the risk of unauthorized use.

(2) Credit Card
You can pay with Visa Debit Card, Visa Credit Card, MasterCard Credit Card or American Express. You can also pay by PayPal. There is no surcharge added to the cost of your order. Data encryption, Antifraud risk models, Card Security Code (CSC), Verification, Antifraud specialists is processed by our payment gateway provider to minimize the possibility of someone being able to read your details.

Note: Please email the receipt to Sales@ClaytisPower.com after you send payment through bank transfer.

Shipping & Returns

Shipping & Returns

Get More Discount

-We accepted best offer from buyers for large quantity order, high amount order or using other method to make order.

About Selling

-Because
we are unable to do a full testing without enough resources. So, the
product we are selling, condition and function will be according to the
description.

-Our customers service will reply your inquiry within 48 hours.

-We will start to process your order after all payments cleared.

-Please make payment ASAP after purchased.Otherwise, we will open unpaid item case and relist the item after 6 days of ordered date.

-Please do not leave negative or nature feedback without contact seller for solving problems.

About Packing

-Safety packing with full bubbles inside the box, commercial invoice will also put into the parcel.

Shipping Policy

-We
will try to coordinate with customer if there has any request on the
shipment. But we will not take any responsibility on that if the request
make shipment on risking.

-International shipping with tracking number from Hong Kong to worldwide.

-Buyer’s has responsibility to complete your local import declaration for customs clearance.

-Standard shipping time would be 9:00 to 17:00 on Monday to Friday Hong Kong time.

Shipping Method

-Others Shipping Method:We are also able to ship the items by below courier:Speed Post (EMS), TNT, UPS, FedEx, DHLBuyers can contact us for an upgrade shipping quote.

-Import duties, taxes, and charges are not included in the price and shipping charges.

-Buyers are responsible to pay for these charges. No taxes/ customs duties will be refund.

-For missing shipment, please follow below step:1: Track the shipment, there will show you where is the item.2: Contact your local post office. The unsuccessful delivery will return to post office.3: Contact us to inform that the items have not arrived with your order number and the date that the goods were ordered.

Warranty and Return

-All products are covered by 14-days warranty against defects. (NOT INCLUDED SOLD AS IS ITEMS)(Some products need to repair by the agent.)

-Warranty is not valid if the item has been tampered with or repaired by other than our technician.

-Warranty is not valid if the buyer installs software the causes a malfunction.

-Warranty is not valid if the warranty sticker on the item is damaged.

-Please use the original packaging from us for returning.

-If
an item proves to de defective, please contact us with your order
number and description of the problem. You must contact us within 14
days of receiving the product. We will provide the support or the Return
Merchandise Authorization (RMA) Number.