ITIL®4 Foundation (VIRTUAL)3-Days

The 3-Day Virtual ITIL® 4 Foundation course is designed as an introduction to ITIL 4 and enables candidates to look at IT service management through an end-to-end operating model for the creation, delivery and continual improvement of tech-enabled products and services. ITIL 4 takes... READ MORE

ITIL®4 Foundation (VIRTUAL)

Description

The 3-Day Virtual ITIL® 4 Foundation course is designed as an introduction to ITIL 4 and enables candidates to look at IT service management through an end-to-end operating model for the creation, delivery and continual improvement of tech-enabled products and services. ITIL 4 takes candidates through a service value system which provides a holistic picture of what it really means to contribute to business value.

ITIL 4 Foundation candidates will have an understanding of the following:

A holistic approach to the co-creation of value with customers and other stakeholders in the form of products and services

The Guiding principles of ITIL 4

The four dimensions of service management

Key concepts from Lean IT, Agile, DevOps, and why these are important to deliver business value

How ITIL practices described in ITIL 4 will maintain the value and importance provided by the current ITIL processes, whilst at the same time expand to be integrated to different areas of service management and IT, from demand to value.

Zoom Web-Conferencing

This course will be delivered using the Zoom Web-Conferencing software. Delegates will need a webcam to participate.

Topics

The ITIL® 4 Foundation course includes the following:

Key concepts of Service Management

Creating value with services

Service Relationships

Key concepts of ITIL

Four dimensions of Service Management

Organizations & People

Information & technology

Partners & suppliers

Value streams & processes

Service Value System (SVS)

The Guding Principles

Focus on value

Start where you are

Progress iteratively with feedback

Collaborate and promote visibility

Think and work holistically

Keep it simple and practical

Optimize and automate

Service Value Chain

Plan

Improve

Engage

Design and Transition

Obtain/Build

Deliver & Support

Introduction to ITIL Practices

Relationship Management

Service Level Management

Supplier Management

IT Asset Management

Service Configuration Management

Change Control

Deployment Management

Release Management

Service Desk

Incident Management

Problem Management

Service Request Management

Monitoring and Event Management

Continual Improvement

Information Security Management

Pre-Requisites

Candidates wishing to be trained and examined for this qualification should have a general awareness of IT and appreciation of their own business environment and should take the opportunity to do some pre-course reading focusing on the documentation provided.

Exam

Multiple choice

40 questions per paper

26 marks required to pass (out of 40 available) - 65%

60 minutes duration

Closed book.

A voucher for a web-proctored exam will be provided for delegates to book the exam for a time that suits them.

What is ITIL® 4?

ITIL 4 will help businesses navigate the new technological era, commonly known as the Fourth Industrial Revolution. The speed of current breakthroughs is disrupting almost every industry on a global scale. The Fourth Industrial Revolution is marked by emerging technology in fields including robotics, artificial intelligence, nanotechnology, quantum computing, biotechnology, The Internet of Things (IoT), 3D printing, autonomous vehicles and much more.

ITIL 4 will provide a practical and flexible basis to support organizations on their journey into the new world of digital transformation by helping them align their human, digital and physical resources to compete within the modern complex landscape and adopt this emerging technologies into their IT
operations.

The context of ITIL, with the release of ITIL 4 is now much bigger, with an emphasis on the business and technology world, how it works today, and how it will work in the future with Agile, DevOps and digital transformation.

ITIL 4 will be much more relevant to developers, practitioners and businesses as a whole through promoting a holistic view of delivering products and services.

Right from Foundation level, ITIL 4 will emphasise the importance of collaboration, transparency, automating where possible, and working holistically.

ITIL 4 retains many of the core elements that makes ITIL so valuable to individuals and organizations today. Change is a constant state and organizations are struggling to navigate it. ITIL 4 is best practice that supports organizations in navigating this ongoing change.

ITIL 4 is the next iteration that incorporates all of the best things from ITIL as it is known today and expands IT and service operations to a new level. Moving from traditional process lead delivery, ITIL 4 supports faster, quality and value driven delivery for people and organizations.