Retail Operations

+ Store Operations

Behind the friendly feel and customer welcoming atmosphere of every Superdrug store, there's a wealth of systems and processes that make everything run smoothly and seamlessly.

Putting those systems into place, ensuring that store team members know how to use them, sorting things out when something goes awry, and facilitating system changes and improvements is the job of our Stores Operations team.

This 18-strong team at Croydon head office implements Company initiatives in our stores. Much of the work is helpdesk related... solving simple but important problems, often on the spot, or referring complex cases to an appropriate expert.

The team also communicates and manages the workloads and activities of Store and Area Managers and supplies a customer support service to online customers as well as shoppers in store.

Our financial impact is difficult to measure but you'd sure know if we weren't there! We make a positive difference for our store teams and that's rewarding in itself. Attitude is the first thing we look for... eagerness to own a problem and sort it out, willingness to go the extra mile, passion for customer service and ability to communicate clearly with customers and colleagues at every level.

+ Pharmacy

The Pharmacy department is responsible for all the aspects of the customer facing Pharmacy activities in 213 Superdrug stores.

The central team of six and a field operations team of six are just the tip of a pyramid of 1,300 full-time and part-time store staff that forms a key part of the Superdrug brand and customer offer.

The skills we need vary as widely as the roles but all of them require energy, enthusiasm, drive, commitment, flexibility and customer focus. People who succeed in Pharmacy tend to be those who have a sense of vocation, a desire to play a direct part in the health of our customers, enjoy working with people at a fast pace, and have a desire to make a difference.

+ Security

Our Security team play a key role in driving down shrinkage and protecting our people and profit.

The team of nine within the Retail Operations department cover the whole of the UK and Ireland.

The Security team is instrumental in driving excellent compliance to deliver a safe and secure environment for all our staff and customers. They are responsible for assessing risk and formulating solutions to help deliver EBIT.

They carry out investigations into fraud, theft and breach of Company policy as well as training and developing our management teams. They undertake compliance checks and coach management to improve performance. The attributes required include excellent communication skills, honesty, self-confidence, empathy, sound decision making skills and good knowledge of security systems, retail processes and criminal law.