Declined Orders in Bold Subscriptions

If a subscriber's credit card is declined when their next order is set to recur, Bold Subscriptions will not be able to process the order successfully. You will receive an automatic email notification informing you that you have at least one failing subscription.

If you have the "Credit Card Denied (to Customer)" email notification enabled, an email will be sent to the customer asking them to update their payment information when a credit card is declined for a subscription order.

Upon receiving the email, the customer will have to log in to the "Manage Subscription" area to update their payment information. Once this is complete, their order will generate the following day (within 24 hours).

Bold Subscriptions will attempt to charge the customer again the following day whether or not the customer updates their payment information. If the credit card is declined repeatedly their subscription will be deactivated.

You can configure how many days you would like the order to be tried again before it is deactivated by following these steps:

From Shopify's admin, select Apps.

Select Recurring Orders & Subscriptions by Bold.

Select Settings.

Select General.

Scroll down to "Failed Transactions" and select a number (1 - 8).

Select Save.

Note: When a customer is deactivated they are moved to "Inactive Subscriber" status and will no longer be viewable under "Active Subscribers". Visit Reactivate an Inactive Subscriber to learn how to view and reactivate an inactive subscription.