A detailed explanation of the problem and steps to recreate if possibleExact version of Nucoda / Phoenix software (from the about box)The general.prefs file (in the root folder)The log files for the relevant period (in root\logs)The minidumps for the relevant period (in root\minidumps)A copy of the project (path in main project screen) before project recovery has been attemptedA detailed explanation of the problem (e.g. camera firmware version / origin of media etc.)A short example of the media (in cases of large or confidential footage contact Media Support beforehand)