FAQ

Frequently Asked Questions

Philux strives to offer reasonably priced high quality solid wood that can be passed on from generation to generation. We want to establish and develop a long-term relationship with our clientele and help them with all their furnishing needs for the years to come.

Although production and delivery are planned to be executed in the shortest time possible after customization of orders (type of wood, color finish, fabric, etc.), our sales specialists give our clients an accurate estimate of the delivery period upon their purchase. Delivery deadlines vary from 10 to 45 working days.

Philux seeks to establish a long-term relationship with its valued customers. Thus, we offer refurbishing services for 30% of the retail-selling price. Refurbishing can go from minor retouch works to full refurbishing including carpentry, wood color and upholstery. Your Philux piece will have a beautiful revival.

For furniture rental service, you may email your furniture requirements and information on leadtime and location to sales@philux.ph and our resident designer will get back to you with a selection of pieces. You may also visit any of our showrooms and our sales specialists will be delighted to assist you with your leasing requirements.

Philux wants to create a unique bridal registry that caters specifically to your taste. Please email us at sales@philux.ph and we will set an appointment with you to make your experience with us as personalized as possible.

We do accommodate custom design requests but only for larger quantities. For smaller quantities, we may be able to accept slight changes such as customization on dimensions. Philux can also recommend designs for your furniture requirement.

Philux provides free delivery within Metro Manila with a minimum sales order of Php15,000. Otherwise, a delivery fee is charged. Our Sales and Logistics Officer will contact the client to schedule the delivery +/- 3 days from the delivery date specified in the sales order. The delivery schedule will not proceed without the client's confirmation. Any failure of delivery due to client's responsibility will be charged to client. For deliveries outside Manila, Philux requires a third-party trucking company that will charge a fee depending on the location of delivery. Philux is not responsible for any damages incured by the third-party trucking or client-organized transportation of furniture.

Dust with a soft, dry cloth. To protect the finish, do not apply abrasives or household cleaners. Blot spills immediately and wipe with a clean, damp cloth. For washable fabrics, vacuum and clean with mild soap. Philux is not responsible for damage incurred from improper maintenance.

Yes, we do ship outside Metro Manila. We can handle packaging of your Philux pieces and work with trusted freight forwarders to make sure that your Philux pieces arrive in excellent condition. Delivery fee may vary based on location and the Philux items to be shipped.

Please email sales@philux.ph and logistics@philux.ph for a quotation.

International Shipping

Yes, Philux ships internationally. We can handle packaging of your Philux pieces and coordinate with your trusted freight forwarder to make sure that your Philux pieces arrive in excellent condition. Delivery fee may vary based on location and the Philux items to be shipped.