Return on Investment

Our new Return on Investment scheme is designed to help us take back responsibility for our products at the end of their lives, improve design and makes your money go further. We will give you money off for your part in completing the product life circle and at the same time, reward your repeat custom. Taken from the Original Article...

FAQs & Important Information:

How does it work (Click to expand)

You fill out a form and we'll send you a Freepost Address and a voucher number. Simply jot this on the packaging if you kept that, or on a new bag. Stick it in your nearest post box. We'll take care of the rest. Get yourself over to www.rapanuiclothing.com, pick a replacement and pop in your voucher code in the box. Hey presto, you're awarded your money.

Can I send back clothes from other brands?

Sorry, we can't recycle other brand's stuff: It's their responsibility.

Can I send back multiple items?

Sure, send back as many and as often as you like. We'll give you one voucher for each item. However, you can only use one voucher per purchas on the Rapanui store.

Can I send back items I bought in Rapanui stores?

Yep. You can also use your voucher in Rapanui stores even if your first purchase was online. No worries.

What if I bought from a Rapanui stockist?

That's cool too. If we made it, we'll pay you to give us back our waste!

What if I bought it five years ago?

Still cool. As long as it's a genuine Rapanui product, you qualify.

How long does the Voucher code last?

Three months from the date of issue.

Can I give the voucher to my friends to use?

Yeh get stuck in. If they're in your friends, they're in our wolfpack.

What happens to the products when you get them?

All depends on the condition. First we look over the product to see if we can learn anything from wear and tear, like how to design more durable stuff. If we can repair the item, we have a little spot in both the Rapanui stores called "Trading post" where we resell stuff for thrifty shoppers. We've also donated a lot of spare textiles to morsbag (reuseable shopping bag) schemes for items that cant be saved. As the programme evolves, we hope to come up with new and innovative ways to re-integrate the rest of the waste back into the supply chain, to use waste as a fuel so to speak. It's early days but that's the plan :)