EBay CEO Says Mobile Will Transform Retail

2/29/2012 5:23AM

John Donahoe, CEO of eBay, says retail will see more change in the next three years than we've seen in the last decade. He tells WSJ's Ben Rooney that 10% of eBay's volume sales are through mobile and he expects this to increase rapidly. Photo: Getty

This transcript has been automatically generated and may not be 100% accurate.

I ... I'm with jaw dollars the CEO ... also e Bay ... I hear a couple of Congress ... it has a price spike e Bay at Mobile World Congress amongst the ... manufacturers the handset maker is ... to make rounds talents all this link ... why is he they get ... I think really that increasingly the should be called the consumer ... world Congress because ... the real story is how consumers are using ... the mobile technologies that are being displayed here ... it was about the technology more but consumers are using it ... that's really the case and our company where consumers are using ... mobile apps ... to fundamentally change how they shocked the public that ... how important for e Bay is mobile how significant now a competition isn't my ... fault our mobile commerce claims growing enormously quickly so ... over seventy million downloads of Youbin mobile apps ... we get five billion dollars of volume ... in ... the mobile commerce by Monte dei lecture that's ... almost ten percent you will easily passed ten percent of all would be based on instrument or mobile device ... were sold thirty five hundred dollars a week ... on mobile ... I think that twenty or go to their than ten percent to twenty and thirty ... seven mobile payments the ... crew last year six hundred percent on PayPal we did four billion dollars a mobile payments on it ... now I'm in some way I'm really happy I'm RedLaser I think it is ... I'm not sweater disruptive technology company just briefly told to walk but doesn't ... a season that might be a bit of an issue for offline retailers middle class in schools ... well it's great example of ... a consumer friendly technologies who initially what ... RedLaser did was sit subpar scanning capability we can go into any store or anywhere ... and and scan approach ... and ... price compare ... and see the traces of that item ... aam in other websites ... we've done with it since owning it over the last year is we've now added to that so ... you can either take a picture of a product with Uranus to work home ... you can scan something you can take ... something and ... anarcho Shiyou ... the prices ... and availability of that item both ... for online ... as well as local stores to Arar repetition of Milo ... and so ... then what we're finding is more more people when they realize a liking get this at a store that Apple model for me using the geo targeting adjudication device ... on Shiga when the store and pick it up and driving traffic in the store so which is when retailers really want is a problem for retailers though that ... the tickets available online that ... you know hundred and forty nine dollars and ... some products that they can have the max out so that Scott cut into margins about spring that I would say ... yes for certain set of ... more commodity like are standard like products that only compete on price but for the far majority of retail ... it's far more about more than just price ... there whether it's new with new clothing you want to go when you wanna try something on ... the Senate panel Prime done this morning and cried put it well he's a CDO BestBuy piece of what ... I use to have to compete ... dere is ... my customer had to drive by two stores in at the same items I've ... I've always had to compete ... now it's just on competing with someone did so increasingly ... with what he wants to do is bring consumers' interest or we can provide a strong ... experience having expertise setting service adding elements of the shopping ... now it's cost for debate I'm you receive was starting to see some these changes some of the bile as I did the best buy to compete with two stores as we'd like to million ... I'm ... crossing Ford ... you know that's a story to fight his ... what is the experience to me by how was retail action can be affected ... by this seminar and this is the media business being in a free Mason disruptive bite ... they get to see the same sort of disruption absolutely I believe you will see more ... change in how consumers ... shop and pay ... in the next three years ... we've seen them once to ... and your business is a great analogy where in media ... in last three years of the advent of smartphones and I pad ... we now consume media ... how we wanted when we wanted and where we want ... and the same things can happen with shopping in pain consumers want what they want when they wanted other wanted ... and so to be more personal I shopping experience is ... built of choice ... the one to buy ... on my my ... laptop are ... are are are mobile device to one of the and storm What commendation ... at the two seat ... technology enhance the shopping experience allow more personalization more customization ... make it more fun and entertaining um I share with your friends ... and so I think you can see enormous change in ... retail and payments over the next three years ... and like in the US because zero winners and losers emerge in our job is to both the one the winners ... but as importantly help other retailers ... be among the winners I guess what to say has become less uncommon estimated that has become ... it just becomes Commons commerce that right there when we talk taken it yet in e-commerce ... as the lines blur