Deploying managed infrastructure services, Dell Services said it will use its IT Infrastructure Library (ITIL)-based best practices and systems, as well as cloud-based asset management capabilities, to help TUI Travel boost cost savings and productivity.

Under the agreement, Dell Services will help TUI Travel standardise its tool set and infrastructure, specifically for IT services that support its employees, with service desk offerings such as desktop, laptop, and printer support and managed client services including managed Microsoft Active Directory and Exchange.

Specifically, the IT supplier will provide a single point of contact for resolving technical issues and offer 24-hour service desk support, using disciplined workflows, automated process tools and industry best practices to help increase efficiencies and control costs.

The contract also includes the provision of hardware and use of Dell Managed Deployment Services, which the provider said was an end-to-end offering designed to help speed deployment time, save money, and provide comprehensive planning and project management to support IT staff.

Updating non-core requirements

Additionally, Dell Managed Print Services will assist TUI Travel in modernising its printer fleet, to help decrease the total cost of printing. These services will help enable TUI Travel to focus on its core business, and not the day-to-day management of a complex fleet of printers, copiers, faxes, scanners, and multifunction devices.

Services will be provided initially in the UK, Germany, France, Spain, the Netherlands and Switzerland.

“Through increased IT efficiency and cost reduction of technology ownership, our partnership with Dell will provide significant value to our organisation and will also enable TUI Travel’s team to focus on more customer-centric development,” stated Jim Mann, TUI Travel chief information officer.