Can I dispute the penalty instead if it wasn't my fault?
Yes, you can dispute a penalty over the phone or in person as well. View our disputes page for a list of reasons to dispute your bill.

How many penalties can be waived?
There is no maximum number of penalties or fees that can be waived for a first-time toll violator. When you have 11 or more civil penalties, your request goes through an additional approval process which can take three to four weeks. But as long as you meet the eligibility requirements, your fees and penalties will be waived.

Who is eligible for forgiveness?
First time toll violators with unpaid civil penalties and fees not associated with a prior administrative court judgment.

If you have paid civil penalties in the past but have not requested forgiveness, you may still ask for a one-time fee waiver in the future.

Who is not eligible?

Customers who have received penalty forgiveness multiple times in the past.

Customers who have already paid a civil penalty and did not request an administrative court dispute hearing.

Can I request forgiveness multiple times?
The first time you ask for forgiveness, we waive all of your unpaid penalties and fees as long as you pay all of the original tolls at the time of the request.

If you request forgiveness a second time, you will be required to create a Good To Go! account and also to pay all original tolls and any reprocessing fees at the time of the request.

To be fair to people who pay their tolls on time, customers who miss payments after that must submit a formal dispute.

How do I pay a civil penalty?
You can pay a civil penalty using a credit card, debit card, check or electronic check using the following options:

If you have a civil penalty that has not been paid or disputed after 20 days, the Department of Licensing may place a hold on their vehicle registration and the unpaid tolls, fees and penalties may be sent to collections.