Nook fails to communicate, download purchased ebooks

You didn’t think the whole Nook saga was over, did you? After just succeeding in delivering devices to expectant pre-orderers in time for Christmas, Barnes and Noble is today cleaning up yet another mess courtesy of its ill-prepared content servers. Judging by customer feedback on its support forums, it appears a glut of download requests over gift-giving day jammed the B&N net pipes and left a great many disappointed Nook users. All attempts at downloading an ebook yesterday — even by those who got their Nook a little earlier in the month — were greeted with a “Queued: Will complete shortly” message, which apparently remained that way until early this morning when downloading finally resumed functioning. The biggest perceived failure here, though, is the book retailer’s silence on the issue, which illustrates the importance of communicating with your customers — most people seemed tolerant of the setback once they realised they didn’t have faulty hardware.