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Welcome to Infinit-O's collection of resources, ranging from blogs written by our team of experts, to case studies and company news that will help you learn more about our business and become more updated with the industry.

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resources

Welcome to Infinit-O's collection of resources, ranging from blogs written by our team of experts, to case studies and company news that will help you learn more about our business and become more updated with the industry.

Richard Eldridge

Chairman

Richard is a fast-track, highly motivated, team and results oriented executive with a successful background in turnaround situations in the consulting, IT, and BPO industries accumulating more than nine years experience across 18 industries, 17 business functions in eight countries. He is recognized for his exceptional ability in delivering business results and effectively motivating others at all levels in the achievement of individual and organizational goals for companies, such as IBM, HP, Coca Cola, and Shell Exploration UK.

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Manolo Aquino

President, Infinit-O Manila & Infinit-O Legazpi

Manolo is a successful entrepreneur with business interests that span marketing & rewards, business process outsourcing, credit profiling and mobile technology. His keen eye to see the opportunities ahead, his ability to bring together the right team and his focus in pursuing these to their rightful conclusion has made him successful in the businesses he has chosen to be in.

Manolo is also a seasoned business executive with over 30 years experience in general management and finance primarily in the transport and energy industries. He spent 15 years at Shell Philippines where he was promoted to General Manager for Treasury. He was also Executive Vice President for Administration at Philippine Airlines, where he initiated reforms to ensure transparency and accountability at the country’s flag carrier.

Manolo received an MBA from the University of the Philippines Diliman and an undergraduate degree in Economics and Accounting from the De La Salle University.

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Patrick Keegan

President and Chief Operating Officer, Infinit-O Global Services

Pat is a widely accomplished senior executive with extensive expertise in operational responsibilities across multiple functions and technologies. He has led large, mature organizations, as well as planned, launched, and managed Silicon Valley startups. A decisive leader who consistently delivers bottom-line results way beyond expectations, Pat has extensive experience in managing innovations in complex, global outsourcing initiatives. His key areas of expertise include driving success results in professional services management, corporate strategy development, and building sustainable high performance teams.

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Richard Tan

SVP, Client Solutions Group

Richard has more than 11 years experience within the Banking, Financial services and Insurance (BFSI) industry. His financial and operational management undertakings within the industry, having served previously as an Associate with Deutsche Bank, strengthen the position of Infinit-O to provide exceptional Financial Services solutions. Prior to joining the company, he was a Lead Accountant in a major oil player in the Philippines.

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CIELITO TRINIDAD “TINA” BACLAYO

SVP, Shared Services – Human Resources

With several years of experience in setting up and growing local and multi-national organizations through effective human resource management in the retail, manufacturing and semi-conductor industries, Tina has moved to the BPO sector as one of the pioneers. For the last 16 years, her involvement in setting the pace and growing the industry has gone beyond the local sector as she has also been supporting organizations in expanding operations in the Asia Pacific region.

Tina brings to Infinit-O her vast experience and her expertise in the field of local and regional HR Management – from Talent Acquisition and Development, Total Rewards Management, HRIS Systems, Performance Management, Leadership and Organizational Development, Shared Services Management and Employee Relations. Together with the strong management team, Infinit-O and all it’s members, are assured to reach full potential.

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Michael "Mike" Gunion

VP, Sales & Business Development - North America

Mike is an accomplished Business Leader with significant expertise and experience planning, building, and running organizations. He has built and run companies and teams from venture-backed start-ups through Fortune 500 businesses. His expertise range across Strategy, Planning, Sales, Business Development, Operations, Product Roadmap Development, and Finance. Mike has extensive successful Global Outsourcing experience and is recognized for his leadership and ability to deliver Top line growth and Bottom line results.

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ALFRED “BIXIE” MENESES

VP, Sales - APAC

With 18 years of experience in Customer Relations in the fields of BPO, Call Center operations, Fulfillment Operations, Sales and Management, Bixie has acquired comfort and superior skill-set in operations management, back-office support group delivery management and start-up projects. He achieved numerous successes in spearheading tasks and projects that involved budget and financial management. He is very comfortable in managing change and process improvements within and across organisations. Bixie is an expert in mentoring and leading teams in achieving goals and objectives. He had experiences setting up BPO centers in the Philippines and abroad during his years of expatriate experience as Customer Service and Fulfilment Operations Head for a Top Philippine TV network for their Middle East operations.

People

All of our clients deserve the best people providing outsourcing solutions to their company. This is why our primary objective is to be able to provide our clients with highly qualified, reliable, and motivated teams who can deliver maximum productivity with quality results.

All new employees undergo a five stage selection process which may be customized based on client requirements to include specific tests, if required, to calibrate the candidates’ skills, knowledge and attitude. Special emphasis is placed on English skills, both written and spoken.

We support foreign language BPO services typically in connection with our outsourcing solutions such as research, customer service, and back office; thus supporting our clients’ efforts to move into new global markets.

We set high initial quality objectives and work with our clients to continuously improve quality metrics by implementing our best practice processes with respect to ISO 9001, ISO 27001, Six Sigma methodologies, and Service Level Agreements.

Technology

Infinit-O invests wisely in a technology infrastructure that employs proven open standards to bolster a highly cost-efficient, yet reliable, flexible, and secure framework, making sure that we provide quality outsourcing solutions to our clients.

Our technology spend per analyst is approximately 60% of the industry average. We re-invest our technology savings in providing superior compensation and benefits to our people, and additional security measures to ensure all client information is kept secure and confidential at all times.

Security

Our commitment to confidentiality of client information is attested to by the ISO 27001:2005 (ISMS) certification of Infinit-O security policies and procedures which were designed to safeguard information accessibility.

All Infinit-O operations and associated client information are housed in state-of the-art facilities with controlled access areas that provide 24/7 security. Proximity and biometric access control systems are also in place within specific work areas to restrict access to authorized individuals only, minimizing risk. Audit logs ensure strict accuracy and completeness of information.