John Letourneau

This is the official VIPRE Business/VIPRE Business Premium 7.5.0.100 Beta Support Thread. Please use this thread for all support related issues during the beta period.

1 person has this question

John Allen

said
almost 3 years ago

Hi John,

I've been a beta tester in the past. What do I need to do to get on board for the VIPRE Business/Premium beta?

Thanks Much,

John Allen

WA State Dept of Ecology

M

Mike Vierling

said
almost 3 years ago

Does this replace the production install of 7.0? Also, is it reliable enough to run in a production environment or just for testing in a lab?

John Watson

said
almost 3 years ago

@ John Allen, the information on the beta can be found in the following forum thread.

http://threattrack.freshdesk.com/discussions/topics/1000059502

@ Mike Vierling

Where the software is stable it is still a beta release and may have some issues. We do no recommend running in a production environment or on critical systems. When it releases to the public it will be to replace the 7.0 version of the VIPRE Business software. Should you decide to install the beta and have any issues please report them here as promptly as possible or open a case with support so we can assist you.

To contact support.

Call 877-757-4094

OR

Open case by email

http://support.threattracksecurity.com/support/tickets/new

L

Lenny Lucatino

said
almost 3 years ago

If I am using the 7.5 Premium Business agent and I don't want to use Device Control, why does it still show the icon in the user's system try? I have it disabled in the policy so it should not show the device control icon.

John Watson

said
almost 3 years ago

Lenny,

Thank you for the post. The icon and software is still installed on the system. The icon is going to show regardless of it being disabled in the policy.

I can send a feature request to our developers to see if a hide icon option for device control can be implemented in a future release. Unfortunately it is too late to add this kind of request to the current release.

I hope this information is helpful.

L

Lenny Lucatino

said
almost 3 years ago

I think it should be hidden at least because the user will get confused as to what that icon is and if it is disabled in the policy then what's the use of it showing? Even better would be to combine it into the VIPRE agent icon instead of having it separate.

J

Junior Hoilett

said
almost 3 years ago

VIPRE Business Premium 7.5.0.100 Beta client was installed on a windows 2008 server. It blocks printing to network printers even when device control has been deactivated. Uninstalling the agent is the only option that allows printing.

J

Junior Hoilett

said
almost 3 years ago

Uninstalling from console does not uninstall device control. It can only be uninstalled using add remove program.

John Watson

said
almost 3 years ago

Junior,

Thank you for reporting this issue. Another customer just reported this same issue. The only work around I've found so far is to install standard agent for right now. I've sent this issue to our developers to try and get it fixed. I'll create a case for you so we can notify you when it will be corrected.

D

Dale Frith

said
almost 3 years ago

So far we have installed aprox 100 v7.5 clients, out of those roughly 15 workstations had experienced strange lock out problems, everything from access denied errors when attempting to open any files to access denied when trying to print, uninstalling the viper client and reinstalling seems to fix these problems but then they randomly reappear down the road. We attempted to install the agent on some servers which locked out all of our file storage with access denied errors and would cause the network connection to disconnect randomly.

We have also had several problems with the agent partially installing leaving a half written registry, files and services that do not work, using the uninstaller doesn't work of course and we have to manually uninstall by stopping each service and then going through and removing hundreds of registry entries for the viper client before we are able to reinstall.

It would be great to have a tool or uninstall script that can be used to remove corrupt viper installations for 7.5, nobody wants to manually remove hundreds of registry entries for potentially hundreds of failed installs, (Previous removal tools do not work due to the fact there are too many new features / registry entries in 7.5)

John Watson

said
almost 3 years ago

@ Dale, I haven't seen any issues this severe since the beta was started. Please open a case with out support as soon as you are able to. We will need logs to further investigate this issue. Access denied errors could mean that device control policy set to block something incorrectly we'd need to see the logs to find out what is causing the issue.

Also we did find a printing issue caused by device control that our developers are looking into right now. As for the install and removal there could be various environmental issues that could cause what you seen. I've been installing and uninstalling on various operating system and haven't encountered this type of issue so far.

We will be updating our removal tool which should be available around the time we release to the public.

L

Luke Papenfuss

said
almost 3 years ago

Hello, I've had some issues with Vipre Business's updating process consuming nearly all (if not all) of the disk usage on my Windows 8.1 computer when it updates. I was told that the process that Vipre used to update/verify the updates would be modified in the next release so that this does not happen anymore. Do you know if that is still the case? Thanks!

John Watson

said
almost 3 years ago

Luke,

I apologize if someone mislead you to believe the updating process was changing in this release. It is on our back log to be fixed in a future release, just not this release. The updating process in 7.5 is the same as it was in 7.0 and 6.2 agents. From the information i'm getting from our developers when we do fix the way it updates it will be released by definitions updates not an upgrade to the agent software.

I hope this information is helpful.

L

Luke Papenfuss

said
almost 3 years ago

Is there a reason this isn't being fixed sooner if not immediately? If this issue has existed since the release of Windows 8, and Vipre essentially makes a computer completely freeze up/be practically unusable while Vipre updates its definitions, I feel like that would be a pretty big priority to get fixed. I am glad, however that it will be fixed via a definitions update versus an agent update as that will make the rollout infinitely quicker once it does happen.