I’ve been doing Jennifer’s hair forever. When I first met her, shehad long, one-length hair with bangs, and she was like, “Don’t cutmy hair—I want my hair long.” But I’m a hairdresser, so I obviouslycut her hair and told her she needed to grow her bangs out. I cut acouple inches off and layered it from her bangs down to the ends.Then I taught her how to pin the bangs over with a bobby pin andmake them flat—remember how everyone was doing that on the firstyear of Friends? Six weeks later, she came back to the salon for anotherhaircut—her bangs were longer, and we just cut a little bit moreoff her length. The next thing you know, her bangs were down to herchin, and the rest of her hair was at her shoulders in these long,loose layers that sort of flipped out—and that’s what we called theRachel.

What was theFriendshairstyle inspired by?

I’m always inspired by other hairdressers, models, fashion, andmagazines like ELLE. For the Rachel, I was inspired by a modelnamed Beri Smither—Ward Stegerhoek did her hair at the time. Shewas wearing this really great shag haircut—it wasn’t the Rachel,but it inspired me. These days, though, Jen likes her hair on thelonger side with her layers grown out.

What’s Jennifer’s natural hair texture?

She has naturally wavy, medium-texture hair, and she has what youwould call good hair—it goes curly really easily if you scrunch it,and if you blow-dry it straight, it stays straight but with body.

What shampoo and conditioner does she use?

She loves having her hair shampooed fresh and clean. She shampoosand conditions pretty much every day—if she’s going for theday-old-hair look, she prefers to create it using products. Theshampoo and conditioner she’s using right now are my shampoo andconditioner. I used her and Courteney Cox as my guinea pigs.Jennifer uses the products every day. She also loves deepconditioners—I’ll do professional treatments at my salon using ShuUemura products.

What hair products did she use before she came to you?

Oh, God, we used to laugh—she loved Aussie 3 Minute Miracle back inthe day. We would use that stuff. We loved the smell of it. Theyalso have that Aussie Sprunch Hairspray—we’d use that, too.

How does Jennifer keep her hair looking great between salon visits?

I cut her hair religiously every six weeks, but between visits, shetakes care of her hair, she really does—she doesn’t rip through itwhen she brushes it after a shower. And she lets her hair dry onits own when she’s not working. She likes to wear her hair natural,and she’s good at styling it on her own.

So how would you describe her hair personality?

She’s not one to say, “Oh, I want something really funky.” Shelikes pretty, sexy hair. “Pretty” to me is adding texture, and“sexy” is undone-looking hair. If you look at her hair, it lookslike it grew out of her head like that—it doesn’t look like acurling iron touched it. We never use curling irons or flatirons onher hair. We always try to work with her natural texture and useround brushes to give a soft curl. The modern sleek look can begood for photo shoots, but when Jen’s walking the red carpet ordoing press, she feels more comfortable with natural-looking hair.

When it comes to red carpet updos, what sorts of hairstyles doesJennifer like?

She likes ponytails or really quick natural-looking buns—ones thatlook like she did them herself. And, you never see this, but offthe red carpet she really likes wearing low, loose braids on bothsides of her head. She’s a real down-to-earth girl—she loves thebeach, loves nature, and loves animals.