Companies have made the jump to VoIP phones in order to connect their teams in the office, while minimizing cost. Many have compared options on sites like WhichVOIP.com before making the plunge to convert their entire office. However, in today’s hyper competitive world, every major company is now open 24/7 to service its customers online. The world we live in demands constant attention from customers. One of the facets where we’ve seen an explosion of attention demanding customers is the wonderful, yet scary world of “corporate social media”. Let’s look at a few ways Social Media has changed the way we do Read More »

Lots of folks who use NetSuite would love to be able to make their phone numbers in NetSuite into click-to-dial links, and with RingCentral, it’s easy to do! Here’s how.
First you’ll need to ensure that you have the latest version of the RingCentral for Desktop softphone installed. You can download it here.
Now with a few quick steps you can make a Saved Search in NetSuite that shows clickable phone numbers.
1) Create or edit a Saved Search in Netsuite. You’ll find it under Reports->Saved Searches.2) Click on the Results tab.3) Add

In two previous blog posts we discussed the pivotal role good collaboration plays in everyday business. Both Jim and David mentioned how current technologies will not necessarily become obsolete, but instead these tools are not being used with their intended design in mind.
When thinking about superior and inferior collaboration, a visual of an orchestra comes to mind. Each player may be talented or unique on his or her own, but it is not guaranteed that placing them together in the same ensemble will produce an enjoyable sound. To achieve a cohesive outcome in music, there needs to be communication, direction, and leadership. The same idea

If you work you’ve probably experienced, know someone who has experienced, or are worrying about burnout. Unfortunately, burnout is all to common and damages both personal and professional lives. Because of this, it is important to consciously avoid burnout. Here are five easy-to-follow tips for avoiding work burnout:
1) Reduce Stress at Work
We know, easier said than done. But, there are things everyone can can to reduce stress levels in the office. High stress reduces productivity, increases anxiety and leads to burnout. It can be easy to fall into the stress trap. To reduce stress the first step is identify what causes you stress. Check out

This year has seen Millenninals become the largest generation in the US workforce surpassing Generation X-ers and Baby Boomers reported by Pew Research Center. As Millennials begin to take up a large portion of the workplace it can be interesting to see the effect this has in terms of office workplace communication.
In the age of smartphones, communication through various social media and messaging apps are hugely popular and often favoured over phone calls. Young Millennials are great at texting and conveying emotion through syntax and emojis - making communicating through emails and instant messaging in the work environment simple enough and