Hi there,
We are a small chain of kids related retail business.

Customer Question

Hi there,We are a small chain of kids related retail business. I have come across a fantastic customer service book that I would love to use as the basis for our customer service manual.From a copy right perspective, if I edited down this book, just took the parts that were pertinent to our business, and pasted into a smaller panflet like manual, would we be liable for infringement?If, for arguments sake, we went ahead and did this and called it 'XXXX guide to great customer service',and the author/publisher took action, what could/would the action be?Many thanks,

Even if you reword it, if a casual observer (that is the legal test) thinksit is the same work, you are still at risk

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If in ratings you feel that you expected more or it only helped a little,please ask me for further info before rating me negatively otherwise I don'tget paid at all for my time and answer.

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