Self-Care Portal

SoftOne Self-Care Portal helps to drives infrastructure consolidation by moving to a single self-care platform, which reduces operators’ investment in Capex and Opex. It helps to provide immediate customer experience and satisfaction without any delays. Give subscribers more options to take care of their accounts by providing them with an interactive portal on their smartphone. Subscribers can change rate plans, edit personal information, add new services, and take care of almost every concern, without ever talking to a customer care rep.

SoftOne Self-Care components include

Site – the Company’s public website, accessible to all customers. Contains general information intended for a wide range of visitors. Provides an authorization mechanism to go to the gated portal zone.