Best/Worst in 2011?

Randy Petersen's InsideFlyer magazine is writing an article summing up the best/worst coming from frequent travel programs in 2011. If there is anything that strikes you as good or bad about a frequent flyer or hotel program this year - like a good bonus promotion or a bad policy change - please let us know.

Delta Air Lines:
Worst:
- SkyMiles Program - award calendar/redemption; 72-hour rule for changing bookings
- International Upgrades - very pricey Y/B/M fares required to use SWU's, even for highest tier customers
- International Surcharges - YQ seems to be very high at times, despite existing taxes.

Best:
- In flight experiences, both in economy and business class have been very good. Addition of Yotel as an arrivals facility for TATL flights into LHR has been great!
- IRROPs - DL has handled the various weather issues I've dealt with (namely winter weather) very well.
- London Heathrow SkyTeam Lounge - while not owned by DL, it is an excellent lounge that I'm happy to use when flying out of LHR

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InsideFlyer was created by travelers, for travelers. Here you can discover and share your experiences related to travel and frequent flyer programs with leisure travelers, infrequent flyers and road warriors alike.

InsideFlyer is a privately funded venture based in Colorado Springs, CO (affectionally—the House of Miles). We’re a small diverse group of experienced frequent flyer experts, travel community builders, technologists, and friends of the flyer who want to help you learn to be an expert traveler. We believe that learning about frequent flyer miles should be as fun as travel itself.

Milepoint is now InsideFlyer. “Our intention was never to launch a website, our intention was to build a global brand for frequent flyers.” We’ve got news to share with you. Today we are announcing… Continue Reading