Privacy Policy

Carr Mount Estate Ltd Privacy Policy

This privacy policy governs the collection, storage and use of personal information collected by Carr Mount Estate Ltd. This information may be collected through our website at www.carrmountestate.com and www.carrmounttipis.com, via telephone conversation or via our normal business activities supporting the provision of holiday rental, Tipi hire and associated services. Specifically, this privacy policy provides you with details about the personal information we collect and hold about you, how this information is used and your right regarding the personal information we hold about you. Please read this privacy policy carefully – by continuing to access or browse our website, or by requesting the provision of services from us, you confirm that you have read and understood this privacy policy in its entirety. We absolutely respect your right to privacy. Our aim is to ensure that the personal information we collect is appropriate to the provision of services to you and our clients and is in accordance with the applicable data protection laws.

The personal information we collect about you

If you are enquiring to rent holiday accommodation we will collect the minimum information needed to meet your needs. This will usually include your name, contact details, payment details and any specific requirements needed to customise your holiday. If you sign up to our mailing list we will collect your name, postal address and /or email address, together with your agreement to receive communication from us. This consent can be removed at any time simply by sending an email to info@carrmountestate.com requesting your removal. If you are a supplier to Carr Mount Estate Ltd then we will collect the minimum amount of business specific personal data, usually your name, business role and business contact details to enable us to manage the business relationship. If you are a business customer of Carr Mount Estate Ltd, then we will collect the minimum amount of business specific personal data, usually your name, business role and business contact details to enable us to manage the business relationship.

How we store, use and share your personal information

We collect, store and use your personal data as described above for our legitimate business interests, so that we can meet your immediate and any potential future rental bookings or enquiry needs. This storage and use of your personal information allows you to be contacted about current booking and enquiries, and also allows us to contact you with offers, upcoming events, opportunities and developments which may arise in the future, we do not believe that this storage will unduly prejudice your rights or freedoms.

Business partners

We collect, store and use the business contact details of individuals working with our business partners for our legitimate business interests in maintaining and managing the commercial relationship between Carr Mount Estate Ltd its commercial suppliers and customers. We don’t believe that this storage and use will unduly prejudice the rights or freedoms of these individuals.

All other users of our sites and services

We collect, store and use your personal information for the following purposes;

To make the sites available to you

To provide any services that you request

Sometimes, our use of your personal information is for the purposes which are ancillary to the provision of the sites and services, or which are desirable to make them operate more efficiently. In those circumstances, we have a legitimate business interest in handling your personal information and do not believe this storage and use of your personal information will unduly prejudice your rights or freedoms. The relevant circumstances are;

Detecting and preventing fraud

Keeping our websites, products and IT systems secure

Ensuring that our own processes, procedures and systems are as efficient as possible

Analysing and enhancing the information we collect

Determining the effectiveness of our promotional campaigns and advertising; and

If you have joined our mailing list and have given your consent, contacting you (by any means) with products and services we think may be of interest to you

In some, limited, circumstances we need to handle your personal information in a certain way to be able to comply with our legal obligations – for example; if we are requested to disclose your personal data to regulatory bodies or if we need to demonstrate our compliance with applicable law such as tax and national insurance legislation relating to payment of personal service company contractors and immigration law.

Anonymous data

We also collect anonymised details about visitors to our websites for the purposes of generating site statistics, reporting purposes or improving our website and marketing effectiveness. However no single individual will be identifiable from the anonymised details we collect for these purposes.

How we might otherwise share your personal information and who we share it with

We will disclose your personal information under the following circumstances;

Third party service providers. When we share information with third party service companies for them to facilitate or to provide services on our behalf. This will include;

IT support services

Third party service providers who track our customers use of the sites and our services for us

These companies are contracted to us you use your personal information only as necessary to provide the relevant services to us and are required to maintain full security and confidentiality. Compliance with laws and legal proceedings. When we respond to court orders, or legal process, to establish or exercise our legal rights or defend against legal claims. When we believe it is necessary to share information in order to investigate, prevent or take actions against illegal activities, suspend fraud, situations involving potential threats to the physical safety of any person, violations of our terms of use, or as otherwise required by law. Merger, acquisition or sale; when we need to transfer information about you if we are acquired by or merged with another company. If we are involved in a merger, acquisition or sale of all or part of our assets, you will be notified by email and/or prominent notice on our sites of any change in ownership or uses of your personal information, as well as any choices you may have regarding your personal information.

Cookies

Technologies such as cookies, beacons, tags and scripts are used by us and our affiliates, or analytics or service providers. These technologies are used in analysing trends, administering the sites, tracking users’ movements around the sites and to gather demographic information about our user base as a whole. We may receive reports based on the use of these technologies by these companies on an individual as well as aggregated basis. We use cookies, for example, to remember users’ settings (e.g. language preference) and for authentication. Users can control the use of cookies at the individual browser level. If you reject cookies you may still use our sites, but your ability to use some features or areas of our sites may be limited. Remarketing pixels are being used by Newsquest Media Group for the purposes of advertising.

Security

We employ comprehensive, reasonable and appropriate security measure to protect against the loss, misuse and alteration of personal information we process. This includes organisational security (passwords and access controls), physical security (data centre protection) and IT security (encryption) Please note that no transaction over the internet can be guaranteed secure and as a consequence please note that we cannot guarantee the security of any personal information that you transfer over the internet to us.

Changes to this privacy policy

This policy was last updated May 2018 Please check back regularly to keep informed of updates to this privacy policy. Where we make significant changes to this privacy policy, and have your email address, we will send you notification of the changes.

Complaints, questions and suggestions

For assistance with all queries regarding our processing of personal information please contact philip@carrmountestate.com If you have any complaints, questions or suggestions about our sites or services, please contact us at philip@carrmountestate.com In the European Economic Area, you may also make a complaint to our supervisory body for data protection matters (the information commissioner’s Office in the UK) or seek a remedy through local courts if you believe your rights have been breached