If you’ve ever wondered what a live social media crisis simulation would be like, now’s your chance to find out! The Polpeo team will be at this month’s Digital Download in Islington, running a live crisis simulation focusing on the…

On a business level, when it comes to reputation with clients, governments, media and the industry that they are in, CEOs (and their actions) carry a lot of weight. But what about their wider reputational impact? For example, I’m currently…

A regular star of the crisis simulations I write for Polpeo is someone I call AnarchySteve. For years, he’s been one of my go-to guys for causing simulation participants headaches. He’s arrogant, stubborn, opinionated and unyielding. Just when you think…

Years ago, I had a Homer Simpson #doh moment when I fell for, and re-shared, some inane Facebook post warning people of something dire and technology related. This post had been passed around my school friends like some kind of…

This month, Kate will be speaking at the Security Seminar, hosted by professional IT support services provider, Managed Networks. The seminar will focus on IT security and crisis management for businesses in the venue and entertainment sector. The event (held…

The digital world is already getting excited for what’s sure to be another great SXSW Interactive. Apart from being a great place for rising tech stars to shine, SXSW Interactive offers agencies, brands and individuals the opportunity to learn and…

Issues that used to be dealt with between the customer and the organisation are now easily shared with the wider world. As a result, organisations need to be willing to defend their internal guidelines, or flexible enough to listen to…

Crisis planning comes naturally to some people. These people appear to have been born ready to prepare for the worst in any given situation. They’re the ones who’ll have the emergency phone charger on hand, or arrive at the pitch…

Chipotle spent half of 2015 going through repeated crises as customers across America came down with illnesses. It had to deal with: E.coli outbreaks in Seattle (July 2015, five people sick from an unknown source), and a further 12 states…

Anyone who’s been involved in running a business will know that it’s impossible to completely eliminate risk. You can assess risk, and manage it, but you can’t eliminate it. Businesses need thorough risk assessments, but they also need crisis plans…

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Authors

Gemma is Polpeo’s Content Specialist. She develops the crisis storylines and writes social content for Polpeo. She is the principal voice of Polpeo on Twitter, and blogs on PR Examples and carrotcomms.co.uk/blog.

Kate is COO and co-founder of Polpeo. Her background is in corporate reputation, crisis management and PR, and she runs communications consultancy, Carrot Communications. She is a member of the CIPR and the PRCA’s Digital Steering Committee.

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