JOB DESCRIPTION

* Willingness to accept the most effective role. * Responsible for the promotion of a safe and professional workplace through adhering to policies and procedures as outlined in the Great Wolf Resorts handbook. * Participates fully in Project Green Wolf, our company-wide environmental sustainability initiative, which includes, but is not limited to, recycling, waste reduction, and energy and water conservation. * Welcomes guest by greeting, answering questions, responding to requests. * Registers guest by obtaining or confirming room requirements, verifying pre-registration, assigning room, obtaining information and signatures, issuing guest room keys. * Establishes credit by verifying credit cards or obtaining cash. * Directs guest to room by showing location on resort map. * Conveys information to guest by receiving and transmitting messages, mail, facsimiles, packages, etc. * Provides concierge duties to guest by answering any inquiries regarding resort and other services guest may require, such as entertainment, shopping, business, and travel. * Maintains records by entering room and guest account data. * Collects revenue by entering services and charges, computing bill, obtaining payment. * Makes resort and other reservations by entering or telephoning requirements, checking availability, confirming requirements. * Secures guest's valuables by processing lost and found to the housekeeping department. * Contributes to team effort by accomplishing related results as needed.

QUALIFICATIONS:* Uses customer-oriented telephone etiquette to get information. Greets callers, establishes rapport, and projects professional tone.* High School Diploma or equivalent experience.PHYSICAL REQUIREMENTS:* Ability to lift 30lbs.* Ability to stand/sit for long periods of time.* Ability to bend, stretch and twist.