The IT Infrastructure Library embodies good practice for IT service management. The Library documents a systematic approach that helps organisations deliver well managed IT services in the face of difficulties such as skill shortages, exacting but unpredictable business requirements and user demands, and the increasing complexity of IT systems.

This course is the first stage in the ITIL training program. It provides a comprehensive overview of the ITIL concepts and introduces the Service Support and Service Delivery disciplines.

ITIL main concept

ITIL started during the last century in the 80’s when the Cabinet Office announced ITIL, the objective is to minimize the communication barrier among different IT groups and processes. Cabinet Office recognized that many different IT components such as hardware, software and computer based communication that all needs to be managed in order to achieve the best performance, Cabinet Office has received many from the IT services solution experts to help them build up this intensive course.

ITIL service management is the world’s most popular service management methodology; it is set of internationally most influenced best practice. This practice gets updates with the IT development, as we know that IT technology and services are constantly changing. ITIL v3 is a solid foundation best practice essence. The ‘Best Practice’ guide is specially designed for different industries; its framework came from many public frameworks and expert opinions from various industries.

The core framework of the new version 3 is the service lifecycle; the service strategy being the core of the whole service lifecycle. The service design, service transition and service operation is the actual implementation. Continuous service improvement is based on the service strategy target, with the target for service optimization improvement. ITIL includes implementation beneficial practice service management, this includes the implementation knowledge management to assist organization to supplement deficiency in skills, stringent and unpredictable business and user requirements in the ever changing complex IT system and yet still able to provide quality IT services.

This exam prep is for those who already have a certain IT experience, do understand the existing processes and practices, and just to touch up with the loose ends with this intensive training.

Upon successful passing of the ITIL foundation exam, the candidates will receive credits towards the next level of ITIL Expert certification.

ITIL Benefit

Consider getting the internationally recognized ITIL v3 certification in three days, this may be the only chance in 2013!

ITIL provides a systematic and professional approach to the management of IT service provision. Adopting its guidance offers users a huge range of benefits that include:

Reduced costs;

Improved IT services through the use of proven best practice processes;

Improved customer satisfaction through a more professional approach to service delivery;

Standards and guidance;

Improved productivity;

Improved use of skills and experience;

Improved delivery of third party services through the specification of ITIL or ISO 20000 as the standard for service delivery in services procurements.

P. Eng, MBA, PMP, PRINCE2 Practitioner, is a certified professional trainer in project management and purchasing.

Francis has strong experience in R&D, manufacturing and cost reduction. For the past 30 years he has been the program and project manager for many large projects in telecom, IT, finance and aerospace from the US, Canada and Asia.

Apollo Consulting Group is an Accredited Training Organization which delivers ITIL and other certifications on behalf of APMG. Since 2003 it has trained over 2000 professional project managers and completed many international projects. Apollo offers PRINCE2, ITIL (IT Service Management), Project, Program and Portfolio Management (P3O) in addition to other advanced PM and purchasing programs. We can also provide custom training course according to your needs, we have participated in the Beijing Olympic project, as well as provided training to the Shanghai Expo project managers. Apollo has head office in Beijing, with branch office in Hong Kong.

Our trainers have worked on large scale international projects, we produce our own time proven training course materials, training videos, project management tools and have an development teams exploring the practical project management approaches. Not just from a theoretical point-of-view, but be able to deal with down to earth project management implementation issues.

Apollo has conducted many ITIL training courses in China and Hong Kong. We can offer both English and Chinese classes. Our pass rate has been 100% in all our past record, our training method, training materials and quality of our trainers are services are highly acclaimed from our clients.

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We are a proud Global Registered Education Provider (R.E.P.) with the Project Management Institute and the certified Accredited Training Organization (ATO) with APMG®.

Apollo Consulting Group is a PRINCE2® and PMP® ITIL®, P3O® in project or program portfolio management training and consulting provider with its own training academy located in Hong Kong and Beijing, China. Our training courses are offered though a global network of business partners.