Guaranteed Rate Mortgage Review 2020

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Our Take

4.5

NerdWallet rating

The bottom line: Willing to work with borrowers who may have small down payments but are otherwise well-qualified.

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NOTE:Due to the coronavirus outbreak, obtaining a mortgage may be a bit of a challenge. Lenders are dealing with demand and staffing issues. If you can’t pay your current home loan, refer to our mortgage assistance resource. For the latest information on how to cope with financial stress during this emergency, see NerdWallet’s financial guide to COVID-19.

Guaranteed Rate doesn’t shy away from calculated risk. In fact, the online lender embraces it by offering conventional, FHA, VA, USDA and jumbo mortgages for both purchases and refinances. Now, it's taken a step forward by offering borrowers a simpler and faster digital mortgage process.

Headquartered in Chicago, Guaranteed Rate has closed more than $100 billion in mortgage loans since its inception in 2000. The company has weathered housing booms, busts and everything in between with a single goal: to transform the mortgage industry by offering customers transparency and efficiency.

Moving into the digital age

Online, you’ll find that Guaranteed Rate enjoys high marks and hundreds of positive reviews on sites like the Better Business Bureau and Yelp. With a 95% customer satisfaction rate, Guaranteed Rate is proud of its track record and is working on making customers even happier with its new Digital Mortgage platform, says Kasey Marty, Guaranteed Rate’s executive vice president of secondary marketing.

Launched in July 2016, the platform offers an entirely online mortgage process. Borrowers can enter their current loan details, see their free credit scores from the three main bureaus, securely upload and digitally sign all of their loan documents. Customers don’t have to speak to anyone to get approved for a mortgage refinance or purchase loan, Marty says.

Guaranteed Rate offers purchase and refinance loans, including cash-out, FHA, USDA, VA, various adjustable rate mortgages and longer-term loans. Borrowers who might feel overwhelmed by the choices the company provides can talk to a qualified loan officer who can walk them through any part of the application process. Keeping rates low while making the process more transparent and accessible helps customers be active participants in the lending process, Marty says.

“We’re confident in our low rates, and we encourage people to compare us to other online lenders,” Marty says. “The platform creates efficiency for all involved, and it drives lower closing time periods and higher quality.”

Who is it for?

Almost anyone with a good credit score, a stable income and solid credit history can use Guaranteed Rate. What sets the online lender apart from its competitors is its willingness to work with borrowers who might not bring a high down payment to the table but are otherwise well-qualified for a new loan or refinance.

As more online lenders shy away from government loans and those tailored to jumbo borrowers, Guaranteed Rate has filled the gap without hesitation, Marty says.

“Other firms have put their gloves up and said that potential compliance and regulation issues make it difficult for them to offer FHA, VA or USDA loans because of delinquencies and defaults,” Marty says. “We feel the opposite. We’re very tight with our guidelines, and we want to enrich the [lending] experience and make lenders accountable.” He adds that loan defaults are rare among Guaranteed Rate’s customers.

How it works

Jason Miller, head of product, and vice president of software development, gave NerdWallet a step-by-step rundown of how Guaranteed Rate’s Digital Mortgage platform works:

When you start the process, you can “Explore Loan Options,” where you can choose either a new home loan or a refinance. We'll walk through the refinance portion.

Then choose what’s most important to you: lower payments, a lower rate or a shorter term. You can skip this section if you like.

Next, select how you plan to use the property, for example, a home to live in, vacation home or investment property. Then indicate what sort of property it is, such as a single-family home or a condo.

In the next few steps you’ll provide your ZIP code and details about the estimated value of your home, your remaining loan balance, whether or not you have additional loans on the property, whether you want to borrow additional cash, and how long you plan to own the home. There’s also a question regarding military status to help steer borrowers toward VA products, if applicable.

After choosing your credit score range you’ll be shown loan rates and product options — all without having to provide personal information.

Once your loan options pop up, you can choose a product, ask questions virtually or by phone, and get more details. In all, the process to up to this point takes just a few minutes.

If you decide to apply for a loan, you’ll be walked through the loan application process, which takes about 15 minutes.

NerdWallet's star ratings for mortgage lenders are awarded based on our evaluation of the products and services that lenders offer to consumers who are actively shopping for the best mortgage. The six key areas we evaluated include the loan types and loan products offered, online capabilities, online mortgage rate information, customer service and the number of complaints filed with the Consumer Financial Protection Bureau as a percentage of loans issued. We also awarded lenders up to one bonus star for a unique program or borrower focus that set them apart from other lenders. To ensure consistency, our ratings are reviewed by multiple people on the NerdWallet Mortgages team.

Disclaimer: NerdWallet strives to keep its information accurate and up to date. This information may be different than what you see when you visit a financial institution, service provider or specific product’s site. All financial products, shopping products and services are presented without warranty. When evaluating offers, please review the financial institution’s Terms and Conditions. Pre-qualified offers are not binding. If you find discrepancies with your credit score or information from your credit report, please contact TransUnion® directly.