topic Re: Buffering and reduced quality in Fibre Broadbandhttps://community.talktalk.co.uk/t5/Fibre-Broadband/Buffering-and-reduced-quality/m-p/2344370#M221116
<P>Your downstream is still in sync at 64 Mbps!!&nbsp; &nbsp;Thats enough to stream 2x4k videos simultaneously.&nbsp; Your line is now interleaved which probably accounts for the lost 15Mbps in sync.&nbsp; If you can't stream at this sync then you are either using wireless (not recommended) or don't have enough processing power for 4k.&nbsp; Test again using a wired connection.&nbsp; At a sync of 64Mbps, you should see a speedtest throughput of about 61.&nbsp; Don't expect this on wireless though, I get 23 - barely enough for a 4k stream and it will buffer.&nbsp; Try on the 5Ghz band as I get close to 60Mbps on that via wireless.</P>Fri, 12 Apr 2019 21:37:59 GMTrbaker2019-04-12T21:37:59ZBuffering and reduced qualityhttps://community.talktalk.co.uk/t5/Fibre-Broadband/Buffering-and-reduced-quality/m-p/2344362#M221110
<P>TV is buffering and can’t watch 4K, regularly server not found when using safari on phone. Please can you check for a fault.&nbsp;</P><P>I generally have to turn my awful hg633 off and on every 40 days to resolve these issues- each time DLM drops my speed.&nbsp;</P><P>&nbsp;</P><P>These were my stats 12 months ago, contrast them with stats currently shown on screen shots below.</P><P>&nbsp;</P><P>ps please can you let me know my contract end date&nbsp;</P><P>&nbsp;</P><P>thanks</P><P>&nbsp;</P><P><span class="lia-inline-image-display-wrapper lia-image-align-center" image-alt="8F5B9760-90E4-4880-A52A-5EE8420EA907.jpeg" style="width: 563px;"><img src="https://community.talktalk.co.uk/t5/image/serverpage/image-id/39508iB2E70CB7B4A028F9/image-size/large?v=1.0&amp;px=999" title="8F5B9760-90E4-4880-A52A-5EE8420EA907.jpeg" alt="8F5B9760-90E4-4880-A52A-5EE8420EA907.jpeg" /></span></P><P>&nbsp;</P><P><span class="lia-inline-image-display-wrapper lia-image-align-center" image-alt="78720BE6-4686-4664-A6BB-62F124B633CC.png" style="width: 461px;"><img src="https://community.talktalk.co.uk/t5/image/serverpage/image-id/39507i238DE9748DA872EA/image-size/large?v=1.0&amp;px=999" title="78720BE6-4686-4664-A6BB-62F124B633CC.png" alt="78720BE6-4686-4664-A6BB-62F124B633CC.png" /></span></P><P>&nbsp;</P>Fri, 12 Apr 2019 21:14:12 GMThttps://community.talktalk.co.uk/t5/Fibre-Broadband/Buffering-and-reduced-quality/m-p/2344362#M221110harvi2019-04-12T21:14:12ZRe: Buffering and reduced qualityhttps://community.talktalk.co.uk/t5/Fibre-Broadband/Buffering-and-reduced-quality/m-p/2344370#M221116
<P>Your downstream is still in sync at 64 Mbps!!&nbsp; &nbsp;Thats enough to stream 2x4k videos simultaneously.&nbsp; Your line is now interleaved which probably accounts for the lost 15Mbps in sync.&nbsp; If you can't stream at this sync then you are either using wireless (not recommended) or don't have enough processing power for 4k.&nbsp; Test again using a wired connection.&nbsp; At a sync of 64Mbps, you should see a speedtest throughput of about 61.&nbsp; Don't expect this on wireless though, I get 23 - barely enough for a 4k stream and it will buffer.&nbsp; Try on the 5Ghz band as I get close to 60Mbps on that via wireless.</P>Fri, 12 Apr 2019 21:37:59 GMThttps://community.talktalk.co.uk/t5/Fibre-Broadband/Buffering-and-reduced-quality/m-p/2344370#M221116rbaker2019-04-12T21:37:59ZRe: Buffering and reduced qualityhttps://community.talktalk.co.uk/t5/Fibre-Broadband/Buffering-and-reduced-quality/m-p/2344406#M221124
<P>Tv is a wired connection.&nbsp;</P><P>Wired throughput speed test 16.6 - on supportal. I’ve had this issue before and needed a new router (only 12 months ago). Now had to resort to turning router off/on again (leaving for 30 mins) and take the usual DLM punishment.</P><P>sync speed now 49 after restart <STRONG>- below minimum guaranteed speed</STRONG>. Throughput now recovered (45).&nbsp;</P><P>Service now not as promised- all because of DLM hit caused by poor equipment - all it needs is DLM reset! By the way over the months DLM has never increased my speed.</P><P>please advise of next steps</P>Sat, 13 Apr 2019 07:30:29 GMThttps://community.talktalk.co.uk/t5/Fibre-Broadband/Buffering-and-reduced-quality/m-p/2344406#M221124harvi2019-04-13T07:30:29ZRe: Buffering and reduced qualityhttps://community.talktalk.co.uk/t5/Fibre-Broadband/Buffering-and-reduced-quality/m-p/2344408#M221126
<P>Your throughput of 16.6Mbps is the reason you cant watch a 4k film - 25Mbps advised.&nbsp; Now leaving your router off for 30 minutes will ensure that DLM <STRONG>will not adjust your connection negatively, </STRONG>unless there is a big fault.&nbsp;&nbsp;<SPAN>DLM collects data every 15 mins and monitors your traffic count to see if the line is in use, it is therefore recommended if possible to try to leave the router <STRONG>switched off</STRONG> for 30 mins to ensure that the DLM sees at least one complete period of inactivity prior to the resync.&nbsp; This basically means that it sees it as power off and not a fault.&nbsp; Normally, 30mins offline will result in a newly negotiated&nbsp;session and improved speeds.&nbsp; Did you take the full 30mins?&nbsp; Constants power cycles will fool DLM into thinking you have a fault.&nbsp; Interleaving will be applied and the sync will fall to increase the stability quite rapidly if there are multiple disconnects&nbsp; I ended up buying a new router from Netgear.&nbsp; The HG633 was truly terrible.&nbsp; Wireless performance&nbsp;was poor and sync was 10Mbps less than with the Netgear.&nbsp; DLM will improve speeds on a stable line within a few hours or over a maximum of 48.&nbsp; Don't get fooled by this 10 day nonsense, there is no such thing on FTTC.&nbsp; Your screenshot showed over 20 days of connectivity so likely no fault and if you are on a package that delivers &gt;70Mbps then a power down in excess of 30mins should result in a complete refresh especially as the cabinet must be outside your house with those figures.&nbsp; Unfortunately, FTTC installs require an engineer to reset DLM.</SPAN></P>Sat, 13 Apr 2019 07:49:07 GMThttps://community.talktalk.co.uk/t5/Fibre-Broadband/Buffering-and-reduced-quality/m-p/2344408#M221126rbaker2019-04-13T07:49:07ZRe: Buffering and reduced qualityhttps://community.talktalk.co.uk/t5/Fibre-Broadband/Buffering-and-reduced-quality/m-p/2344895#M221253
<P>Hi&nbsp;harvi,</P>
<P>&nbsp;</P>
<P>I'm sorry for the delay. Would you like us to send a 3782 router for testing purposes?</P>
<P>&nbsp;</P>
<P>Thanks</P>
<P>&nbsp;</P>Mon, 15 Apr 2019 09:43:30 GMThttps://community.talktalk.co.uk/t5/Fibre-Broadband/Buffering-and-reduced-quality/m-p/2344895#M221253OCE_Michelle2019-04-15T09:43:30ZRe: Buffering and reduced qualityhttps://community.talktalk.co.uk/t5/Fibre-Broadband/Buffering-and-reduced-quality/m-p/2344904#M221256
<P>Hi</P><P>no, as I’ve had this before and it was bad. The main issue is that my sync speed is now 49 - well below min guaranteed speed. This now seems more than just a router issue - please can this be fixed</P>Mon, 15 Apr 2019 09:48:43 GMThttps://community.talktalk.co.uk/t5/Fibre-Broadband/Buffering-and-reduced-quality/m-p/2344904#M221256harvi2019-04-15T09:48:43ZRe: Buffering and reduced qualityhttps://community.talktalk.co.uk/t5/Fibre-Broadband/Buffering-and-reduced-quality/m-p/2344963#M221277
<P>Hi&nbsp;harvi,</P>
<P>&nbsp;</P>
<P>I've run a test on the line which hasn't detected a fault. Is the voice service ok with no noise on the line?</P>
<P>&nbsp;</P>
<P>Have you recently tested with an alternative router?&nbsp;Does your master socket have a test socket? Once we've confirmed this then we can ask our Network Team to take a look at the drop in sync speed.</P>
<P>&nbsp;</P>
<P>Thanks</P>
<P>&nbsp;</P>Mon, 15 Apr 2019 10:51:39 GMThttps://community.talktalk.co.uk/t5/Fibre-Broadband/Buffering-and-reduced-quality/m-p/2344963#M221277OCE_Michelle2019-04-15T10:51:39ZRe: Buffering and reduced qualityhttps://community.talktalk.co.uk/t5/Fibre-Broadband/Buffering-and-reduced-quality/m-p/2345126#M221316
<P>Hi,</P><P>the voice service seems fine- no noise on line.</P><P>If you could send an hg633 for testing, I’ll plug this into the test socket. I don’t really want to unplug my current router in the test socket to find DLM has reduced speed further, to then try another router- the service would come to a stop.</P><P>thanks</P><P>&nbsp;</P><P>&nbsp;</P>Mon, 15 Apr 2019 15:25:56 GMThttps://community.talktalk.co.uk/t5/Fibre-Broadband/Buffering-and-reduced-quality/m-p/2345126#M221316harvi2019-04-15T15:25:56ZRe: Buffering and reduced qualityhttps://community.talktalk.co.uk/t5/Fibre-Broadband/Buffering-and-reduced-quality/m-p/2345228#M221349
<P>Hi harvi,</P>
<P>&nbsp;</P>
<P>I've ordered a HG633 as requested, should be with you within a couple of days but please allow up to 5 working days for delivery<BR />
<BR />
Thanks</P>
<P>Chris</P>Tue, 16 Apr 2019 07:04:03 GMThttps://community.talktalk.co.uk/t5/Fibre-Broadband/Buffering-and-reduced-quality/m-p/2345228#M221349OCE_Chris2019-04-16T07:04:03ZRe: Buffering and reduced qualityhttps://community.talktalk.co.uk/t5/Fibre-Broadband/Buffering-and-reduced-quality/m-p/2345279#M221371
<P>Ok, I’ll put this in test socket and let you know how it goes</P><P>thanks</P>Tue, 16 Apr 2019 08:48:18 GMThttps://community.talktalk.co.uk/t5/Fibre-Broadband/Buffering-and-reduced-quality/m-p/2345279#M221371harvi2019-04-16T08:48:18ZRe: Buffering and reduced qualityhttps://community.talktalk.co.uk/t5/Fibre-Broadband/Buffering-and-reduced-quality/m-p/2345317#M221376
<P>OK, thanks <span class="lia-unicode-emoji" title=":slightly_smiling_face:">🙂</span></P>Tue, 16 Apr 2019 09:54:18 GMThttps://community.talktalk.co.uk/t5/Fibre-Broadband/Buffering-and-reduced-quality/m-p/2345317#M221376OCE_Chris2019-04-16T09:54:18ZRe: Buffering and reduced qualityhttps://community.talktalk.co.uk/t5/Fibre-Broadband/Buffering-and-reduced-quality/m-p/2345958#M221590
<P>Hi&nbsp;</P><P>plugged new hg633 into test socket - immediate improvement - now syncing at 67 and throughput 63/4. I presume I need to leave in test socket for 48 hrs before putting face plate back on?</P>Wed, 17 Apr 2019 17:54:44 GMThttps://community.talktalk.co.uk/t5/Fibre-Broadband/Buffering-and-reduced-quality/m-p/2345958#M221590harvi2019-04-17T17:54:44ZRe: Buffering and reduced qualityhttps://community.talktalk.co.uk/t5/Fibre-Broadband/Buffering-and-reduced-quality/m-p/2346048#M221608
<P>Hi</P>
<P>&nbsp;</P>
<P>I would leave this in the test socket to allow things to settle a bit before connecting the faceplate.</P>
<P>&nbsp;</P>
<P>If there is an immediate drop in performance when you connect to the faceplate then this would indicate an issue with either the faceplate or internal wiring.</P>
<P>&nbsp;</P>
<P>Thanks</P>
<P>&nbsp;</P>
<P>Karl.&nbsp;</P>Thu, 18 Apr 2019 07:57:35 GMThttps://community.talktalk.co.uk/t5/Fibre-Broadband/Buffering-and-reduced-quality/m-p/2346048#M221608OCE_Karl2019-04-18T07:57:35ZRe: Buffering and reduced qualityhttps://community.talktalk.co.uk/t5/Fibre-Broadband/Buffering-and-reduced-quality/m-p/2346052#M221611
<P>Ok, I’ll leave it a few days and let you know</P>Thu, 18 Apr 2019 08:12:30 GMThttps://community.talktalk.co.uk/t5/Fibre-Broadband/Buffering-and-reduced-quality/m-p/2346052#M221611harvi2019-04-18T08:12:30ZRe: Buffering and reduced qualityhttps://community.talktalk.co.uk/t5/Fibre-Broadband/Buffering-and-reduced-quality/m-p/2346058#M221613
<P>No Problem <span class="lia-unicode-emoji" title=":slightly_smiling_face:">🙂</span></P>
<P>&nbsp;</P>
<P>Karl&nbsp;</P>Thu, 18 Apr 2019 08:24:24 GMThttps://community.talktalk.co.uk/t5/Fibre-Broadband/Buffering-and-reduced-quality/m-p/2346058#M221613OCE_Karl2019-04-18T08:24:24ZRe: Buffering and reduced qualityhttps://community.talktalk.co.uk/t5/Fibre-Broadband/Buffering-and-reduced-quality/m-p/2346402#M221682
<P>Spoke too soon&nbsp;</P><P>yesterday (after about 20 hrs connected to test socket) lost internet altogether for a few minutes. During the night DLM has reset sync back down to 47 with max rate down to 61- web pages struggling to load even at these speeds. Well below min guaranteed speed - please can you get the fault fixed.NB &nbsp;I used new filter when router put in test socket and no noise on phone line.</P>Fri, 19 Apr 2019 07:07:14 GMThttps://community.talktalk.co.uk/t5/Fibre-Broadband/Buffering-and-reduced-quality/m-p/2346402#M221682harvi2019-04-19T07:07:14ZRe: Buffering and reduced qualityhttps://community.talktalk.co.uk/t5/Fibre-Broadband/Buffering-and-reduced-quality/m-p/2346414#M221684
<P>Hi</P>
<P>&nbsp;</P>
<P>Next option is to raise for an engineer.&nbsp; I'll drop you a PM with the info required.</P>
<P>&nbsp;</P>
<P>Thanks</P>
<P>&nbsp;</P>
<P>Karl.&nbsp;</P>Fri, 19 Apr 2019 08:22:53 GMThttps://community.talktalk.co.uk/t5/Fibre-Broadband/Buffering-and-reduced-quality/m-p/2346414#M221684OCE_Karl2019-04-19T08:22:53ZRe: Buffering and reduced qualityhttps://community.talktalk.co.uk/t5/Fibre-Broadband/Buffering-and-reduced-quality/m-p/2346438#M221689
<P>Hi</P>
<P>&nbsp;</P>
<P>Engineer requested, will post back as soon as this is confirmed.</P>
<P>&nbsp;</P>
<P>Thanks</P>
<P>&nbsp;</P>
<P>Karl.&nbsp;</P>Fri, 19 Apr 2019 09:32:32 GMThttps://community.talktalk.co.uk/t5/Fibre-Broadband/Buffering-and-reduced-quality/m-p/2346438#M221689OCE_Karl2019-04-19T09:32:32ZRe: Buffering and reduced qualityhttps://community.talktalk.co.uk/t5/Fibre-Broadband/Buffering-and-reduced-quality/m-p/2346468#M221701
<P>Hi <LI-USER uid="37787" login="harvi"></LI-USER></P>
<P>&nbsp;</P>
<P>Engineer has been booked for 24th April AM (8-1).</P>
<P>&nbsp;</P>
<P>Thanks</P>
<P>&nbsp;</P>
<P>Karl.&nbsp;</P>Fri, 19 Apr 2019 11:01:01 GMThttps://community.talktalk.co.uk/t5/Fibre-Broadband/Buffering-and-reduced-quality/m-p/2346468#M221701OCE_Karl2019-04-19T11:01:01ZRe: Buffering and reduced qualityhttps://community.talktalk.co.uk/t5/Fibre-Broadband/Buffering-and-reduced-quality/m-p/2346510#M221722
<P>Ok</P><P>thanks</P>Fri, 19 Apr 2019 13:34:37 GMThttps://community.talktalk.co.uk/t5/Fibre-Broadband/Buffering-and-reduced-quality/m-p/2346510#M221722harvi2019-04-19T13:34:37ZRe: Buffering and reduced qualityhttps://community.talktalk.co.uk/t5/Fibre-Broadband/Buffering-and-reduced-quality/m-p/2346518#M221723
<P>No Problem <span class="lia-unicode-emoji" title=":slightly_smiling_face:">🙂</span></P>
<P>&nbsp;</P>
<P>Any issues after the visit, please let me know.</P>
<P>&nbsp;</P>
<P>Karl&nbsp;</P>Fri, 19 Apr 2019 13:51:09 GMThttps://community.talktalk.co.uk/t5/Fibre-Broadband/Buffering-and-reduced-quality/m-p/2346518#M221723OCE_Karl2019-04-19T13:51:09ZRe: Buffering and reduced qualityhttps://community.talktalk.co.uk/t5/Fibre-Broadband/Buffering-and-reduced-quality/m-p/2346711#M221782
<P>Just for info....</P><P>throughput speed dropped to 6 - sync 47.</P><P>Turned router off for 30 mins and syncing at 54 now, throughput recovered.All in test socket.</P>Sun, 21 Apr 2019 07:00:46 GMThttps://community.talktalk.co.uk/t5/Fibre-Broadband/Buffering-and-reduced-quality/m-p/2346711#M221782harvi2019-04-21T07:00:46ZRe: Buffering and reduced qualityhttps://community.talktalk.co.uk/t5/Fibre-Broadband/Buffering-and-reduced-quality/m-p/2346825#M221809
<P>Hi&nbsp;harvi</P>
<P>&nbsp;</P>
<P>Thanks for keeping us updated.</P>
<P>&nbsp;</P>
<P>Please let us know how you get on following the engineer visit.</P>
<P>&nbsp;</P>
<P>Thanks</P>
<P>&nbsp;</P>
<P>Debbie</P>Mon, 22 Apr 2019 06:31:33 GMThttps://community.talktalk.co.uk/t5/Fibre-Broadband/Buffering-and-reduced-quality/m-p/2346825#M221809OCE_Debbie2019-04-22T06:31:33ZRe: Buffering and reduced qualityhttps://community.talktalk.co.uk/t5/Fibre-Broadband/Buffering-and-reduced-quality/m-p/2347645#M222049
<P>Hello,</P><P>&nbsp;</P><P>Openreach engineer has just left. He replaced the faceplate and found an issue when our phone was plugged in that caused errors. Until I buy new phone, will not know if this is an on going issue.</P><P>&nbsp;</P><P>Engineer reset DLM - however, still syncing at 50. He said leave this for a few days, and if it's still not improved to let you know. Interestingly, he said that sometimes DLM resets do not take with TalkTalk, and that that I should request you initiate a reset - he was insistent this is possible ( although I know it is regularly denied on this forum).</P><P>&nbsp;</P><P>I am tempted to restart router - he did not do this, saying it was unnecessary. He said leave alone for 24 hours....</P><P>&nbsp;</P><P>I'll see if things improve - at present still below min guaranteed speed.</P>Wed, 24 Apr 2019 08:46:06 GMThttps://community.talktalk.co.uk/t5/Fibre-Broadband/Buffering-and-reduced-quality/m-p/2347645#M222049harvi2019-04-24T08:46:06ZRe: Buffering and reduced qualityhttps://community.talktalk.co.uk/t5/Fibre-Broadband/Buffering-and-reduced-quality/m-p/2347654#M222050
<P>Hi&nbsp;harvi</P>
<P>&nbsp;</P>
<P>Thanks for keeping us updated.</P>
<P>&nbsp;</P>
<P>If the fault has been fixed then DLM should start to change the line profile. Please can you leave the router switched on and post back on this thread in 48hrs, we can then check the connection stats again.</P>
<P>&nbsp;</P>
<P>Thanks</P>
<P>&nbsp;</P>
<P>Debbie</P>Wed, 24 Apr 2019 09:02:39 GMThttps://community.talktalk.co.uk/t5/Fibre-Broadband/Buffering-and-reduced-quality/m-p/2347654#M222050OCE_Debbie2019-04-24T09:02:39ZRe: Buffering and reduced qualityhttps://community.talktalk.co.uk/t5/Fibre-Broadband/Buffering-and-reduced-quality/m-p/2347689#M222059
<P>ok</P><P>&nbsp;</P><P>thanks</P>Wed, 24 Apr 2019 09:35:43 GMThttps://community.talktalk.co.uk/t5/Fibre-Broadband/Buffering-and-reduced-quality/m-p/2347689#M222059harvi2019-04-24T09:35:43ZRe: Buffering and reduced qualityhttps://community.talktalk.co.uk/t5/Fibre-Broadband/Buffering-and-reduced-quality/m-p/2348065#M222178
<P><span class="lia-inline-image-display-wrapper lia-image-align-center" image-alt="075C0E51-53CE-4F74-BC24-203A8F1CEE48.png" style="width: 461px;"><img src="https://community.talktalk.co.uk/t5/image/serverpage/image-id/39640iCDC8348AD412E9AA/image-size/large?v=1.0&amp;px=999" title="075C0E51-53CE-4F74-BC24-203A8F1CEE48.png" alt="075C0E51-53CE-4F74-BC24-203A8F1CEE48.png" /></span></P><P>&nbsp;</P><P>Looks like problem hasn’t resolved. DLM reset overnight down another 5 Mbps on sync.</P>Thu, 25 Apr 2019 05:49:24 GMThttps://community.talktalk.co.uk/t5/Fibre-Broadband/Buffering-and-reduced-quality/m-p/2348065#M222178harvi2019-04-25T05:49:24ZRe: Buffering and reduced qualityhttps://community.talktalk.co.uk/t5/Fibre-Broadband/Buffering-and-reduced-quality/m-p/2348116#M222204
<P>Hi harvi</P>
<P>&nbsp;</P>
<P>I'm sorry to hear this.</P>
<P>&nbsp;</P>
<P>I've completed a further line test which hasn't detected any faults and the connection appears to be stable. Your line is in sync at 45.8mb.</P>
<P>&nbsp;</P>
<P>Please can you continue to monitor the connection for a couple of days and let us know how you get on.</P>
<P>&nbsp;</P>
<P>Thanks</P>
<P>&nbsp;</P>
<P>Debbie</P>Thu, 25 Apr 2019 08:06:57 GMThttps://community.talktalk.co.uk/t5/Fibre-Broadband/Buffering-and-reduced-quality/m-p/2348116#M222204OCE_Debbie2019-04-25T08:06:57ZRe: Buffering and reduced qualityhttps://community.talktalk.co.uk/t5/Fibre-Broadband/Buffering-and-reduced-quality/m-p/2348589#M222326
<P>Hi</P><P>I appreciate that you want to see how the line settles - however I currently have no functioning internet. Throughput has dropped to 4, web pages struggle to load and I’m sending this via 4G. DLM adjusted again last night- states syncing at 50. (Still below min guarantee) and upload lowest it’s ever been.</P><P>Openreach couldn’t detect fault on line, all filters and cables changed. 12 months ago I ended trying 3 different routers to get a similar problem sorted.&nbsp;</P><P>Do you think it maybe worth trying a different one? Please not the DSL one as I tried one previously and it took 5Mbps off the sync rate of an already poor connection.</P>Fri, 26 Apr 2019 07:50:29 GMThttps://community.talktalk.co.uk/t5/Fibre-Broadband/Buffering-and-reduced-quality/m-p/2348589#M222326harvi2019-04-26T07:50:29ZRe: Buffering and reduced qualityhttps://community.talktalk.co.uk/t5/Fibre-Broadband/Buffering-and-reduced-quality/m-p/2348603#M222333
<P>Hi&nbsp;harvi</P>
<P>&nbsp;</P>
<P>Apologies for this.</P>
<P>&nbsp;</P>
<P>Have you tested with both the HG633 and DSL3782 routers?</P>
<P>&nbsp;</P>
<P>Thanks</P>
<P>&nbsp;</P>
<P>Debbie</P>Fri, 26 Apr 2019 08:03:51 GMThttps://community.talktalk.co.uk/t5/Fibre-Broadband/Buffering-and-reduced-quality/m-p/2348603#M222333OCE_Debbie2019-04-26T08:03:51ZRe: Buffering and reduced qualityhttps://community.talktalk.co.uk/t5/Fibre-Broadband/Buffering-and-reduced-quality/m-p/2348608#M222334
<P>For the current issue, I’ve only tested with the hg633. In the past I tried with the DSL- but, like I say it just synced more slowly anyway</P>Fri, 26 Apr 2019 08:13:07 GMThttps://community.talktalk.co.uk/t5/Fibre-Broadband/Buffering-and-reduced-quality/m-p/2348608#M222334harvi2019-04-26T08:13:07ZRe: Buffering and reduced qualityhttps://community.talktalk.co.uk/t5/Fibre-Broadband/Buffering-and-reduced-quality/m-p/2348626#M222343
<P>Hi&nbsp;harvi</P>
<P>&nbsp;</P>
<P>We can send a replacement HG633 or DSL3782 router for testing via the Community.</P>
<P>&nbsp;</P>
<P>If you contact our Customer Service Team then they can discuss sending a Wifi Hub.</P>
<P>&nbsp;</P>
<P>Thanks</P>
<P>&nbsp;</P>
<P>Debbie</P>Fri, 26 Apr 2019 08:29:59 GMThttps://community.talktalk.co.uk/t5/Fibre-Broadband/Buffering-and-reduced-quality/m-p/2348626#M222343OCE_Debbie2019-04-26T08:29:59ZRe: Buffering and reduced qualityhttps://community.talktalk.co.uk/t5/Fibre-Broadband/Buffering-and-reduced-quality/m-p/2348655#M222347
<P><EM>Is</EM> <EM>customer services the same as chat on the website? If not what are their contact details.&nbsp;</EM></P><P><EM>I will contact them and let you know&nbsp;</EM></P><P><EM>thanks</EM></P>Fri, 26 Apr 2019 09:12:15 GMThttps://community.talktalk.co.uk/t5/Fibre-Broadband/Buffering-and-reduced-quality/m-p/2348655#M222347harvi2019-04-26T09:12:15ZRe: Buffering and reduced qualityhttps://community.talktalk.co.uk/t5/Fibre-Broadband/Buffering-and-reduced-quality/m-p/2348690#M222357
<P>Hi&nbsp;harvi</P>
<P>&nbsp;</P>
<P>Yes you can use the Live Chat facility to contact our Customer Service Team.</P>
<P>&nbsp;</P>
<P>Thanks</P>
<P>&nbsp;</P>
<P>Debbie</P>Fri, 26 Apr 2019 10:03:43 GMThttps://community.talktalk.co.uk/t5/Fibre-Broadband/Buffering-and-reduced-quality/m-p/2348690#M222357OCE_Debbie2019-04-26T10:03:43ZRe: Buffering and reduced qualityhttps://community.talktalk.co.uk/t5/Fibre-Broadband/Buffering-and-reduced-quality/m-p/2348740#M222367
<P>Hi</P><P>I’ve just attempted communication via live chat - utterly painful and very time consuming! A circular conversation about Fault management already dealing with the issue.</P><P>please could you send another HG633 for testing</P><P>thanks.</P>Fri, 26 Apr 2019 11:01:18 GMThttps://community.talktalk.co.uk/t5/Fibre-Broadband/Buffering-and-reduced-quality/m-p/2348740#M222367harvi2019-04-26T11:01:18ZRe: Buffering and reduced qualityhttps://community.talktalk.co.uk/t5/Fibre-Broadband/Buffering-and-reduced-quality/m-p/2348782#M222372
<P>Hi&nbsp;harvi</P>
<P>&nbsp;</P>
<P>I'm really sorry to hear this.</P>
<P>&nbsp;</P>
<P>I have ordered a HG633 router, please allow 24-48hrs for this to arrive.</P>
<P>&nbsp;</P>
<P>Let us know how you get on.</P>
<P>&nbsp;</P>
<P>Thanks</P>
<P>&nbsp;</P>
<P>Debbie</P>Fri, 26 Apr 2019 11:40:35 GMThttps://community.talktalk.co.uk/t5/Fibre-Broadband/Buffering-and-reduced-quality/m-p/2348782#M222372OCE_Debbie2019-04-26T11:40:35ZRe: Buffering and reduced qualityhttps://community.talktalk.co.uk/t5/Fibre-Broadband/Buffering-and-reduced-quality/m-p/2348784#M222373
<P>Ok</P><P>thanks</P>Fri, 26 Apr 2019 11:42:37 GMThttps://community.talktalk.co.uk/t5/Fibre-Broadband/Buffering-and-reduced-quality/m-p/2348784#M222373harvi2019-04-26T11:42:37ZRe: Buffering and reduced qualityhttps://community.talktalk.co.uk/t5/Fibre-Broadband/Buffering-and-reduced-quality/m-p/2350015#M222594
<P>Just to add additional frustration to the all round poor service - I’ve just taken time out of work to accept delivery of new router via DHL, only to receive text saying I was out when they called - when I was sat in front room with my eyes on the front door!!!</P><P>Now having to collect myself from ‘local’ shop.</P><P>As you have purchased their service, you’re best placed to complain. I tried, but only automated options with nothing about complaints!!!!!</P>Mon, 29 Apr 2019 14:31:35 GMThttps://community.talktalk.co.uk/t5/Fibre-Broadband/Buffering-and-reduced-quality/m-p/2350015#M222594harvi2019-04-29T14:31:35ZRe: Buffering and reduced qualityhttps://community.talktalk.co.uk/t5/Fibre-Broadband/Buffering-and-reduced-quality/m-p/2350183#M222622
<P>Hi&nbsp;harvi,</P>
<P>&nbsp;</P>
<P>I'm sorry to hear this and please let us know how you get on.</P>
<P>&nbsp;</P>
<P>Thanks</P>
<P>&nbsp;</P>Tue, 30 Apr 2019 05:19:46 GMThttps://community.talktalk.co.uk/t5/Fibre-Broadband/Buffering-and-reduced-quality/m-p/2350183#M222622OCE_Michelle2019-04-30T05:19:46Z