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Creating positive customer experiences means not only offering things to do and see, and places to stay, dine and shop – it also is about creating lasting memories. It’s these experiences that generate positive word-of-mouth and return visits – and quality customer service is critical. A genuine interaction can elevate a guest’s experience of not only individual establishments but of the city as a whole.

Today's customers have high expectations, are aware of their choices, and are increasingly diverse. Our visitors come from not only Minnesota, but across the country and even the world, and they expect to be served well by businesses and communities who understand their needs.

Join us for this half-day training led by the University of Minnesota Tourism Center, for you and your team to focus on building the skills and knowledge needed to create positive customer experiences. Seating is limited to maximize the attendee experience, so be sure to secure yours today!

After participation in the program participants will:

Understand how culture - theirs and the guest’s - affects the service experience