Part time ~ Call Center Outreach Assistant

Job description

About Baltimore City Community College Founded in 1947, Baltimore City Community College (BCCC) is a comprehensive, urban institution accredited by the Middle States Commission on Higher Education. The College's campus is located in West Baltimore; the institution also has several satellite locations throughout the city. With its broad range of degree and certificate programs, affordable tuition, and extensive outreach, BCCC offers educational opportunities to the citizens of Baltimore City and throughout the state of Maryland. BCCC serves more than 15,000* students annually, providing credits that transfer to four-year colleges and universities as well as workforce training leading directly to job placement. The College is proud of the fact that 100** nations are represented within the student body.

Description/Job SummaryOveriew of Position: This position serves as first point of contact for the college community. Responds to public inquires both in person and via telephone in a courteous and professional manner regarding admission, hours of operation, registration, orientation, advising and other BCCC policies and procedures. Provides general information to callers and visitors about various departments, programs, and special events. Discusses and resolves student inquiries regarding their educational needs. Provides pre-admissions advising with prospective students. Conducts outbound telephone calls to increase enrollment. Records and data enters prospective student information on the College's student data system. Provides support to the Call Center Coordinator and Dean of Enrollment.

Uses various software applications, such as spreadsheets, relational databases, and word processing to assemble, manipulate and/or format data and/or reports. Applies a working knowledge of applicable laws and regulations; verifies documents for completeness and compliance. Operates fax machine, copier and other office equipment.

As a requirement of this position, Baltimore City Community College will expect the incumbent to provide and be evaluated on the effective delivery of services through evening and weekend coverage, providing coverage at off-campus sites as deemed necessary, cross-training in related functions to support operational efficiency, provide as appropriate instruction and or instructional support in a manner that best enhances student learning and success.

As a learning-centered institution, all staff will be expected and evaluated on learning outcomes assessment, effectively adhering to deadlines, maintaining the highest level of professionalism and ethics, and providing exemplary customer service in a civil and collegial environment.

Required QualificationsMinimum Qualifications:

High School Diploma

Experience working in the higher education industry or equivalent customer service experience.

Proficiency in the use of multi-line phone systems as well software applications, databases, spreadsheets, and/ or word processing required.

Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job or to perform your job. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment. Applicants needing accommodation for any part of the application and/or hiring process should request the accommodation from The Office of Human Resources office by contacting us at [email protected]