Unleashing our fastest ever broadband

2 weeks ago

I have my own website and all of a sudden I cannot connect to it whilst on virgin broadband connection. I can connect to it on any other wifi connection and on my 02 4G mobile . As soon as I try on virgin broadband I get the following error: ERR_COONECTION_TIMED_OUT.

I have spoken to virgin for over 5 hours in total and about 6 different people and they say the connection is fine, and then put me through to a team that wants to charge to try and fix the problem. Not sure why I should be paying when it's a virgin error. To me it feels like that virgin may have blocked access to the website. I have checked proxy, firewall, re-set the router and everything else you can think of. It's now getting to a stage where I am losing my patience with virgin and their lack of support to fix this problem.

Re: Unleashing our fastest ever broadband

a week ago
- last edited
a week ago

not sure why the first suggestion is to try modem mode but lets follow that - to set the hub to modem mode log into the hub and the setting is there - to get into the hub in modem mode the address changes to 192.168.100.1 - in modem mode you have a different ip so i guess the thinking above is that by trying a different ip address it proves if something is blocking you router mode ip - but as its your own website i would assume you have not blocked yourself - its possible your host ha

all that apart you need to look at other things - you are trying to log in via wifi - try it on a wired connection - do you have problems accessing other sites via your VM connection

Re: Unleashing our fastest ever broadband

i guess the thinking above is that by trying a different ip address it proves if something is blocking you router mode ip - but as its your own website i would assume you have not blocked yourself - its possible your host has

Wouldn't be the first time a host blocks a customers ip address - it happened to me once (technical glitch they said!)

Re: Unleashing our fastest ever broadband

a week ago

Thank you all for the tips and advice on the forum! Turns out it was the host server blocking my site access, all fixed now. Kinda feel that Virgin team should be able to be able to advise on this type of error when it happens though.