Unblocking an IP

If our systems detect unusual activity from your IP address, they may restrict your access to devices on our network.

If this has occurred, you will need to login to Customer Portal from another connection, or from a mobile device. Once logged in, navigate to the Settings tab, then select Unblock an IP.

Enter the IP in the field provided and select unblock.

Once your unblock request has been processed, you will receive an email confirming the result.

Note that this tool may not work in all circumstances as outlined on the tool page.

If, after using the tool, you're still unable to connect to your services, please double check configuration, reboot any network devices and phones. If this doesn't resolve the issue, please contact support.