Since
inception, SRUJAN VIKAS, Suggestion Reward Scheme in Visakhapatnam
Steel Plant (VSP) has been playing a prominent role to unleash the hidden
talents of employees, resulting in huge tangible and intangible benefits to the
company.

Customers and
Suppliers of VSP also play a major role in building the strong image of VSP.
Hence, it has been decided by VSP management to capture the voice of
customers and suppliers through appropriate forum to improve customer and
supplier interface and serve them better. In these lines, a suggestion scheme
has been evolved and launched in VSP with a view to encourage customers
and suppliers to offer constructive suggestions for improvement in different
areas. The salient features of the scheme are as follows:

1)Customers
of RINL can give suggestions in prescribed Customer Suggestion forms available at Customer Relations
Management Cell, all branch sales offices of Marketing and Marketing Head
Quarters.

2)Suppliers
of RINL can also give suggestions in prescribed Vendor Suggestion forms available at Vendor Development
Cell of Materials Management Department.

3)Acknowledgement
letter after receiving suggestions will be given by the concerned section /
department to the suggestor.

4)A
committee comprising of HOD of Marketing, HOD of MS Department and member from
Finance (not below the rank of E-5) will evaluate the suggestions received from
the customers.

5)A
committee comprising of HOD of Materials Management Dept., HOD of MS Dept. and
member from Finance (not below the rank of E-5) will evaluate the suggestions
received from the suppliers.

6)All
accepted suggestions will be implemented by respective departments.