Month: February 2017

A free account tracking app developed in Jersey exclusively for JT customers has been downloaded almost 17,000 times in under two years. It has inspired the introduction of an app for Pay as you go customers. This has been downloaded 3,000 times in just six months.

The JT My Account App was the first of its kind to be launched in Jersey. Since launch, JT has further invested in enhancing the functionality of the App. It now meets customer needs. Thus, making the technology available to pre-paid customers by creating the JT My Top Up App.

Dominic Vye, JT’s Head of Commercial Development said: “Mobile Apps have changed the way we live and our customers have demonstrated that there is a real need for 24/7 access to their JT account while on the go. We’re delighted that thousands of active App users are benefiting with instant access to account information. Thus, helping them to keep track of their usage and spend while enjoying the Channel Islands’ fastest 4G network.

Available for Free

The JT My Account App and JT My Top Up App were developed by Hollis Consulting and are available to download for free from the Apple App Store or the Android Play Store.

The JT My Account App translates complex billing data into something meaningful with a focus on accessibility, high performance and security. Users can set usage alerts to suit budget, monitor usage and spend, and add services.

The JT My Top Up App means that pre-paid mobile customers who are reliant upon ‘topping up’ their credit at top up terminals can benefit from many advantages, including the ability to:

View prepaid balances (voice/sms/data) as well as their core balance

Easily track current credit so they never run out

Instantly purchase credit at the touch of the ‘recharge now’ button

Dominic Vye added: “Furthermore, during holiday time, such as the forthcoming half term, our advice is to be familiar with your tariff first and foremost to ensure that you’re on the right one for your family. We also suggest investigating what bolt-ons or additional services can help keep spend to a minimum. Understanding data-limits is important and can help avoid any overspend. When out and about, using public Wi-Fi where possible is a sensible option for data-intensive activities such as streaming video.”

JT is updating the way billing and charging is done, to make sure that it reflects changing behaviour. The majority of JT customers now pay their Bills via Direct debit. Customers are increasingly opting to save paper and sign-up to receiving their bill online or via email. This is straight-forward, cost-effective and environmentally friendly.

As numbers choosing this free option have grown, the cost of sending paper bills to a diminishing minority has increased. So, following most telecoms providers and utilities in the British Isles JT will be introducing a small charge for paper bills and non-Direct Debit payments.

From 28 April 2017, customers will still be able to receive paper bills. However, they will be charged £1.25 per bill. Those choosing to make a non-Direct Debit payment (by cash, cheques, cards or online) will be charged £1.25 per payment.

JT will continue to offer all options of paying or receiving a bill. But, they strongly recommend customers to opt for the free means of paying and receiving a bill. JT is prepared to help anyone who wants to set up an email address and/or access its online portal or mobile app.

Benefitting Every JT Customer

Dominic Vye, Head of Commercial Development at JT, said: “Sending paper bills and administering non-Direct Debit payments as well as chasing late payment, now costs JT over £1m a year. That is money we could reinvest to provide better products and services that can benefit every JT customer.

“By encouraging more efficient means of receiving and paying a bill, we will improve the efficiency of our operations. Thus freeing up resources to invest elsewhere. For example, in continuing to invest in the quality of our network.

“It is also estimated that moving to paperless billing and paying will save 100’s of trees from being chopped down each year. So, this change has clear positive environmental benefits.

“We are currently contacting relevant customers to explain the options. And are making them aware of these changes ahead of time, offering assistance.”

ENDS

NOTES TO EDITORS

Issued by Julien Morel at Direct Input. Telephone 01534 735253 or email julien@directinput.je for more information.

JT has actively engaged with relevant stakeholders to explain the changes in more detail. These include Age Concern, Citizens’ Advice Bureau , Trading Standards and the Jersey Consumer Council.

Customers with any questions can call 882882 (and press option 2 and then 4) or, if they prefer can pop in to the JT’s Queen Street store between 5.30 pm and 7 pm on a Thursday evening to discuss the options in more detail. Alternatively, customers can visit www.jtglobal.com/billing for more information.