Senior Service Designer

Location

London and the North West (FutureGov HQ is based in London with additional office space in Salford at MediaCityUK)

About FutureGov

FutureGov is looking for an experienced service designer to help us on our mission to design public services fit for the digital age. We believe citizens deserve access to user-centred products and services, delivered by digitally-enabled modern organisations. Our team is dedicated and passionate about public services designed around the people that use them.

This year marks FutureGov’s 10 year anniversary. From modest beginnings, we are now firmly established as a market leading digital and design company for public services in the UK and in many places around the world.

But we don’t want to stop here. The opportunity for digital transformation in public services is huge, as is the potential for FutureGov to play an ever bigger role in shaping the nature of that transformation.

About the role

As a senior service designer at FutureGov you will work as part of multidisciplinary teams through the entire design process; from user research to creating and testing new solutions using prototypes, and delivering services at scale.

Service designers at FutureGov:

are recognised specialists in user-centred design; experienced at working on all levels of a service, from high-level flows and journeys to the detail of individual parts.

work with different types of content and user-led interactions; across digital and non-digital channels.

focus on making testable products and services, not just artefacts.

understand the technical side of design well enough to have informed discussions with development teams and other stakeholders.

You will be comfortable working with senior stakeholders. Always looking to support new ways of working that deliver cheaper and better experiences for users as well as transforming the organisations we work with.

In this role, you will be responsible for:

ensuring all projects have a human-centred approach to solving problems; influencing and supporting teams to develop the working practices and culture to support this.