Got new iphone but everytime i put chip in it this is with active goodybag and it says i have no goodybag and took credit of my son sim that wasnt even in a phone at the time. So still stuck using old phone aswell and cant get

Got new iphone but everytime i put chip in it this is with active goodybag and it says i have no goodybag and took credit of my son sim that wasnt even in a phone at the time. So still stuck using old phone aswell and cant get

It's impossible for charges for one SIM to be taken off the account of a different SIM.

With 'your' SIM in the phone, text the word 'MEMBERNAME' to 43430 - what does the reply say?