topic Re: camera is not working in Desktop Video, Display and Touchhttps://h30434.www3.hp.com/t5/Desktop-Video-Display-and-Touch/camera-is-not-working/m-p/7469361#M110009
<P><SPAN style="font-size:14px">Hi <LI-USER uid="3605189" login="suarez10"></LI-USER></SPAN></P>
<P><SPAN style="font-size:14px">Welcome to the HP Support Community.&nbsp;I'd be happy to assist you. Let us try these steps to resolve this issue:</SPAN></P>
<P>&nbsp;</P>
<P><SPAN style="font-size:14px">What is the exact model number of the PC you are using?</SPAN></P>
<P><SPAN style="font-size:14px">Refer to <A href="https://support.hp.com/us-en/document/c03754824" target="_blank">this</A> document to know how to find the Product Name or Product Number.</SPAN></P>
<P>&nbsp;</P>
<P><SPAN style="font-size:14px">Power reset the PC</SPAN></P>
<P>&nbsp;</P>
<P><SPAN style="font-size:14px"><SPAN style="color:#2d3338">1) Shutdown the computer.&nbsp;<BR />
2) Unplug all the Adapter and peripherals connected.&nbsp;<BR />
3) Press and hold down the power button for 15 to 20 seconds.&nbsp;<BR />
4) Plug-in the Adapter.&nbsp;<BR />
5) Try to turn on the computer.&nbsp;</SPAN></SPAN></P>
<P>&nbsp;</P>
<P><SPAN style="font-size:14px"><SPAN style="color:#2d3338">Check for any pending Windows update on the PC</SPAN></SPAN></P>
<P>&nbsp;</P>
<P><SPAN style="font-size:14px">Install updates using HP Support Assistant which install all the required drivers on the PC</SPAN></P>
<OL>
<LI><SPAN style="font-size:14px">In the search box, type and open HP Support Assistant.&nbsp;</SPAN></LI>
<LI><SPAN style="font-size:14px">Check for updates.&nbsp;</SPAN></LI>
<LI><SPAN style="font-size:14px">If the updates are available, click on install and restart the computer.&nbsp; Try using the camera.</SPAN></LI>
</OL>
<P><SPAN style="font-size:14px">Note: If you do not have HP Support Assistant installed, Click <A href="https://www8.hp.com/in/en/campaigns/hpsupportassistant/hpsupport.html" target="_blank">here</A> to download the same.&nbsp;</SPAN></P>
<P>&nbsp;</P>
<P><SPAN style="font-size:14px">Check in device manager if the webcam is detected.</SPAN></P>
<UL>
<LI><SPAN style="font-size:14px">Search windows for 'Device manager' &gt; Click Imaging devices</SPAN></LI>
<LI><SPAN style="font-size:14px">If there is no Imaging devices category listed, select&nbsp;Action, then&nbsp;Scan for hardware changes.</SPAN></LI>
<LI><SPAN style="font-size:14px">If Device Manager does not recognize the webcam after the scan, Use Microsoft System Restore to go back to a time when the Webcam was working properly. If problems persist, the webcam may have become unplugged internally and requires service.</SPAN></LI>
</UL>
<P><SPAN style="font-size:14px">Hope this helps! Keep me posted.&nbsp;</SPAN></P>
<P>&nbsp;</P>
<P><SPAN style="font-size:14px">Please click “<STRONG>Accept as Solution</STRONG>” if you feel my post solved your issue, it will help others find the solution.</SPAN></P>
<P><SPAN style="font-size:14px">Click the “<STRONG>Kudos, Thumbs Up</STRONG>" on the bottom right to say “Thanks” for helping!</SPAN></P>
<P><SPAN style="font-size:14px">Have a great day!&nbsp; </SPAN></P>Mon, 10 Feb 2020 18:55:36 GMTKumar03072020-02-10T18:55:36Zcamera is not workinghttps://h30434.www3.hp.com/t5/Desktop-Video-Display-and-Touch/camera-is-not-working/m-p/7465186#M109948
<P>Hi guys! I need your help!</P><P>Camera is not working! The system says "We can't find your camera!"&nbsp;<FONT>I tried all the solutions and none of them worked</FONT>. Ultimately <FONT>I uninstalled the driver for the camera.&nbsp;My question is: what driver for the camera do I need?</FONT></P><P><FONT>Thank you very much!</FONT></P>Fri, 07 Feb 2020 14:39:36 GMThttps://h30434.www3.hp.com/t5/Desktop-Video-Display-and-Touch/camera-is-not-working/m-p/7465186#M109948suarez102020-02-07T14:39:36ZRe: camera is not workinghttps://h30434.www3.hp.com/t5/Desktop-Video-Display-and-Touch/camera-is-not-working/m-p/7469361#M110009
<P><SPAN style="font-size:14px">Hi <LI-USER uid="3605189" login="suarez10"></LI-USER></SPAN></P>
<P><SPAN style="font-size:14px">Welcome to the HP Support Community.&nbsp;I'd be happy to assist you. Let us try these steps to resolve this issue:</SPAN></P>
<P>&nbsp;</P>
<P><SPAN style="font-size:14px">What is the exact model number of the PC you are using?</SPAN></P>
<P><SPAN style="font-size:14px">Refer to <A href="https://support.hp.com/us-en/document/c03754824" target="_blank">this</A> document to know how to find the Product Name or Product Number.</SPAN></P>
<P>&nbsp;</P>
<P><SPAN style="font-size:14px">Power reset the PC</SPAN></P>
<P>&nbsp;</P>
<P><SPAN style="font-size:14px"><SPAN style="color:#2d3338">1) Shutdown the computer.&nbsp;<BR />
2) Unplug all the Adapter and peripherals connected.&nbsp;<BR />
3) Press and hold down the power button for 15 to 20 seconds.&nbsp;<BR />
4) Plug-in the Adapter.&nbsp;<BR />
5) Try to turn on the computer.&nbsp;</SPAN></SPAN></P>
<P>&nbsp;</P>
<P><SPAN style="font-size:14px"><SPAN style="color:#2d3338">Check for any pending Windows update on the PC</SPAN></SPAN></P>
<P>&nbsp;</P>
<P><SPAN style="font-size:14px">Install updates using HP Support Assistant which install all the required drivers on the PC</SPAN></P>
<OL>
<LI><SPAN style="font-size:14px">In the search box, type and open HP Support Assistant.&nbsp;</SPAN></LI>
<LI><SPAN style="font-size:14px">Check for updates.&nbsp;</SPAN></LI>
<LI><SPAN style="font-size:14px">If the updates are available, click on install and restart the computer.&nbsp; Try using the camera.</SPAN></LI>
</OL>
<P><SPAN style="font-size:14px">Note: If you do not have HP Support Assistant installed, Click <A href="https://www8.hp.com/in/en/campaigns/hpsupportassistant/hpsupport.html" target="_blank">here</A> to download the same.&nbsp;</SPAN></P>
<P>&nbsp;</P>
<P><SPAN style="font-size:14px">Check in device manager if the webcam is detected.</SPAN></P>
<UL>
<LI><SPAN style="font-size:14px">Search windows for 'Device manager' &gt; Click Imaging devices</SPAN></LI>
<LI><SPAN style="font-size:14px">If there is no Imaging devices category listed, select&nbsp;Action, then&nbsp;Scan for hardware changes.</SPAN></LI>
<LI><SPAN style="font-size:14px">If Device Manager does not recognize the webcam after the scan, Use Microsoft System Restore to go back to a time when the Webcam was working properly. If problems persist, the webcam may have become unplugged internally and requires service.</SPAN></LI>
</UL>
<P><SPAN style="font-size:14px">Hope this helps! Keep me posted.&nbsp;</SPAN></P>
<P>&nbsp;</P>
<P><SPAN style="font-size:14px">Please click “<STRONG>Accept as Solution</STRONG>” if you feel my post solved your issue, it will help others find the solution.</SPAN></P>
<P><SPAN style="font-size:14px">Click the “<STRONG>Kudos, Thumbs Up</STRONG>" on the bottom right to say “Thanks” for helping!</SPAN></P>
<P><SPAN style="font-size:14px">Have a great day!&nbsp; </SPAN></P>Mon, 10 Feb 2020 18:55:36 GMThttps://h30434.www3.hp.com/t5/Desktop-Video-Display-and-Touch/camera-is-not-working/m-p/7469361#M110009Kumar03072020-02-10T18:55:36ZRe: camera is not workinghttps://h30434.www3.hp.com/t5/Desktop-Video-Display-and-Touch/camera-is-not-working/m-p/7471913#M110032
<P>Hi Kumaro307!</P><P>&nbsp;</P><P>Thanks for your support!&nbsp;<FONT>I tried all the variants that you gave me and many more. Nothing worked!</FONT></P><P><FONT>Among other things, I ran HP PC Hardware Diagnostic but everything seems to be ok.</FONT></P><P>&nbsp;</P><P><FONT>Lastly I ran Driver Easy that says there are two unplugged drivers and many more outdated.</FONT></P><P><FONT>Unplugged drivers: Realtek DMFT-IR and Realtek DMFT-RGB.&nbsp;Are they the cause of the issues?</FONT></P><P>&nbsp;</P><P><FONT>So keep in mind, there is no Camera in Device Manager as there are no Imaging devices.</FONT></P><P>&nbsp;</P><P><FONT>I know nothing about this but I think it's a software issue.&nbsp;Here's why: there was a time when the Camera appeared in Device Manager but when the Windows update ended the updates, the camera disappeared again.&nbsp;&nbsp;I was there and I saw this.</FONT></P><P>&nbsp;</P><P>S<FONT>o what should I do?</FONT></P><P>&nbsp;</P><P><FONT><FONT>One more thing: the "Camera" button in Settings, Apps &amp; features seems to have no function</FONT></FONT></P><P>&nbsp;</P><P><FONT>Thank you very much!</FONT></P><P>&nbsp;</P><P><FONT><FONT>I was not very determined if I had to press the "Accept as Solution" button but I think the solution given by you could help others guys.</FONT></FONT></P><P>&nbsp;</P>Wed, 12 Feb 2020 17:24:16 GMThttps://h30434.www3.hp.com/t5/Desktop-Video-Display-and-Touch/camera-is-not-working/m-p/7471913#M110032suarez102020-02-12T17:24:16ZRe: camera is not workinghttps://h30434.www3.hp.com/t5/Desktop-Video-Display-and-Touch/camera-is-not-working/m-p/7471978#M110034
<P><SPAN style="font-size:14px"><LI-USER uid="3605189" login="suarez10"></LI-USER>, thank you for the response.</SPAN></P>
<P>&nbsp;</P>
<P><SPAN style="font-size:14px">Kindly provide the exact model number of your PC</SPAN></P>
<P><SPAN style="font-size:14px">Refer to <A href="https://support.hp.com/us-en/document/c03754824" target="_blank">this</A> document to know how to find the Product Name or Product Number.</SPAN></P>
<P>&nbsp;</P>
<P><SPAN style="font-size:14px">Did you run the webcam test from the hardware diagnostics test page?</SPAN></P>
<OL>
<LI><SPAN style="font-size:14px"><SPAN style="color:#2d3338">Hold the power button for at least five seconds to turn off the computer.</SPAN></SPAN></LI>
<LI><SPAN style="font-size:14px"><SPAN style="color:#2d3338">Turn on the computer and immediately press Esc repeatedly, about once every second. When the menu appears, press the F2 key.</SPAN></SPAN></LI>
<LI><SPAN style="font-size:14px"><SPAN style="color:#2d3338">P</SPAN><SPAN style="color:black">erform Component Test &gt;&nbsp;Webcam.&nbsp;</SPAN></SPAN></LI>
</OL>
<P><SPAN style="font-size:14px"><SPAN style="color:black">Keep me posted.</SPAN></SPAN></P>Wed, 12 Feb 2020 17:53:26 GMThttps://h30434.www3.hp.com/t5/Desktop-Video-Display-and-Touch/camera-is-not-working/m-p/7471978#M110034Kumar03072020-02-12T17:53:26ZRe: camera is not workinghttps://h30434.www3.hp.com/t5/Desktop-Video-Display-and-Touch/camera-is-not-working/m-p/7472195#M110038
<P>KUMARO307, thank you for your help!</P><P>&nbsp;</P><P>1. Done.</P><P>2. Model = HP Pavilion All-in-One 24-x0xx</P><P>3.&nbsp;<FONT>Interesting things happened here:</FONT></P><P><FONT>-&nbsp;I already used today HP PC Hardware Diagnostic but wasn't any component "webcam" to test in "Component test"</FONT></P><P><FONT>-&nbsp;I did this again after reading what you said. Surprise: the webcam was there! . I tested it. It passed the test.&nbsp;When I turned on the computer the Camera lights went on and I thought it would work but no, the camera didn't work</FONT></P><P><FONT>-&nbsp;I accessed the "Component test" again but the "webcam" was not there anymore, it had disappeared.&nbsp;</FONT></P><P>&nbsp;</P><P><FONT>Thank you!</FONT></P>Wed, 12 Feb 2020 20:25:14 GMThttps://h30434.www3.hp.com/t5/Desktop-Video-Display-and-Touch/camera-is-not-working/m-p/7472195#M110038suarez102020-02-12T20:25:14ZRe: camera is not workinghttps://h30434.www3.hp.com/t5/Desktop-Video-Display-and-Touch/camera-is-not-working/m-p/7473007#M110049
<P><SPAN style="font-size:12px"><SPAN style="font-family:Verdana,Geneva,sans-serif"><LI-USER uid="3605189" login="suarez10"></LI-USER>,</SPAN></SPAN></P>
<P>&nbsp;</P>
<P><SPAN style="font-size:12px"><SPAN style="font-family:Verdana,Geneva,sans-serif">I recommend you follow the steps in the below article and check if it helps.</SPAN></SPAN></P>
<P>&nbsp;</P>
<P><SPAN style="font-size:12px"><SPAN style="font-family:Verdana,Geneva,sans-serif"><A href="https://support.hp.com/in-en/document/c03430151" target="_blank">https://support.hp.com/in-en/document/c03430151</A></SPAN></SPAN></P>
<P>&nbsp;</P>
<P><SPAN style="font-size:12px"><SPAN style="font-family:Verdana,Geneva,sans-serif"><SPAN style="color:black">If you wish to show appreciation for my efforts, mark my post as </SPAN><A href="https://h30434.www3.hp.com/t5/Miscellaneous-Topics-Read-Only/How-to-Mark-Your-Question-as-Solved-Video/td-p/726837" target="_blank"><STRONG><SPAN style="color:#00b050">Accept as</SPAN></STRONG><STRONG><SPAN style="color:#00b050"> Solution.</SPAN></STRONG></A><STRONG> </STRONG><STRONG><SPAN style="color:black">Your feedback counts!</SPAN></STRONG></SPAN></SPAN></P>
<P>&nbsp;</P>
<P><SPAN style="font-size:12px"><SPAN style="font-family:Verdana,Geneva,sans-serif"><SPAN style="color:black">Cheers!</SPAN></SPAN></SPAN></P>Thu, 13 Feb 2020 15:13:28 GMThttps://h30434.www3.hp.com/t5/Desktop-Video-Display-and-Touch/camera-is-not-working/m-p/7473007#M110049The_Fossette2020-02-13T15:13:28ZRe: camera is not workinghttps://h30434.www3.hp.com/t5/Desktop-Video-Display-and-Touch/camera-is-not-working/m-p/7473521#M110052
<P>The_Fossette, thank you very much!</P><P>I will try this next few days!</P>Thu, 13 Feb 2020 20:40:20 GMThttps://h30434.www3.hp.com/t5/Desktop-Video-Display-and-Touch/camera-is-not-working/m-p/7473521#M110052suarez102020-02-13T20:40:20ZRe: camera is not workinghttps://h30434.www3.hp.com/t5/Desktop-Video-Display-and-Touch/camera-is-not-working/m-p/7473600#M110053
<P><SPAN style="font-size:12px"><SPAN style="font-family:Verdana,Geneva,sans-serif"><LI-USER uid="3605189" login="suarez10"></LI-USER>,</SPAN></SPAN></P>
<P>&nbsp;</P>
<P><SPAN style="font-size:12px"><SPAN style="font-family:Verdana,Geneva,sans-serif">Thank you for keeping me posted.</SPAN></SPAN></P>
<P>&nbsp;</P>
<P><SPAN style="font-size:12px"><SPAN style="font-family:Verdana,Geneva,sans-serif"><SPAN style="color:black">Please post your results, as I will be looking forward to hearing from you. </SPAN></SPAN></SPAN></P>
<P>&nbsp;</P>
<P><SPAN style="font-size:12px"><SPAN style="font-family:Verdana,Geneva,sans-serif"><SPAN style="color:black">If you wish to show appreciation for my efforts, mark my post as </SPAN><A href="https://h30434.www3.hp.com/t5/Miscellaneous-Topics-Read-Only/How-to-Mark-Your-Question-as-Solved-Video/td-p/726837" target="_blank"><STRONG><SPAN style="color:#00b050">Accept as</SPAN></STRONG><STRONG><SPAN style="color:#00b050"> Solution.</SPAN></STRONG></A><STRONG> </STRONG><STRONG><SPAN style="color:black">Your feedback counts!</SPAN></STRONG></SPAN></SPAN></P>
<P>&nbsp;</P>
<P><SPAN style="font-size:12px"><SPAN style="font-family:Verdana,Geneva,sans-serif"><SPAN style="color:black">Good day!</SPAN></SPAN></SPAN></P>Thu, 13 Feb 2020 21:36:49 GMThttps://h30434.www3.hp.com/t5/Desktop-Video-Display-and-Touch/camera-is-not-working/m-p/7473600#M110053The_Fossette2020-02-13T21:36:49ZRe: camera is not workinghttps://h30434.www3.hp.com/t5/Desktop-Video-Display-and-Touch/camera-is-not-working/m-p/7477765#M110090
<P>Hi guys!</P><P>&nbsp;</P><P>T<FONT>hank you everyone for trying to help me! But it does not work!&nbsp;I am disappointed and also frustrated.</FONT></P><P><FONT>What do we know now?</FONT></P><P><FONT>- Camera it doesn't work (<FONT> I think </FONT>after Windows Update)</FONT></P><P><FONT>- <SPAN>HP PC Hardware Diagnostic</SPAN> can't find anything (there is no "webcam" in "Component test")</FONT></P><P><FONT>- There is no Camera in Device manager</FONT></P><P><FONT>- There is no Imaging device in Device manager&nbsp;</FONT></P><P><FONT>- The "Camera" button from "Settings - Apps &amp; features" is inactive (for example you can't uninstall Camera because there is no active button for that)&nbsp;</FONT></P><P><FONT>- I used Microsoft System Restore&nbsp;<SPAN>to go back to a time when the webcam was working properly - the camera it does not work.</SPAN></FONT></P><P>&nbsp;</P><P><FONT><SPAN>The last thing to do: reinstalling the webcam software that came with the computer and updating all the drivers.</SPAN></FONT></P><P><FONT><SPAN>I searched "HP Customer - Support Software and Driver Downloads" but there is no camera or drivers for camera for my computer (maybe I didn't know what to look for!).</SPAN></FONT></P><P>&nbsp;</P><P><FONT><SPAN>The computer is HP Pavilion All-in-One 24-x005na having Windows 10 64 bit.&nbsp;</SPAN></FONT></P><P><FONT><SPAN>So is there anyone who can tell me where the&nbsp; camera software and drivers to download from?</SPAN></FONT></P><P>&nbsp;</P><P>Thank you!</P>Mon, 17 Feb 2020 19:32:32 GMThttps://h30434.www3.hp.com/t5/Desktop-Video-Display-and-Touch/camera-is-not-working/m-p/7477765#M110090suarez102020-02-17T19:32:32ZRe: camera is not workinghttps://h30434.www3.hp.com/t5/Desktop-Video-Display-and-Touch/camera-is-not-working/m-p/7478935#M110109
<P><LI-USER uid="3605189" login="suarez10"></LI-USER></P>
<P>Thank you for posting back.&nbsp;</P>
<P>&nbsp;</P>
<P>Here is the link:&nbsp;<A href="https://support.hp.com/us-en/drivers/selfservice/swdetails/hp-pavilion-24-b000-all-in-one-desktop-pc-series-touch/11046865/model/11955268/swItemId/cp-182011-2" target="_blank">https://support.hp.com/us-en/drivers/selfservice/swdetails/hp-pavilion-24-b000-all-in-one-desktop-pc-series-touch/11046865/model/11955268/swItemId/cp-182011-2</A>&nbsp;to download the&nbsp;IR camera driver-Realtek.</P>
<P>&nbsp;</P>
<P>If this fails, Then the last thing I can suggest trying to restore the computer back to the factory settings. Performing an HP system recovery (Windows ) While doing the recovery there is an option to backup your personal files. If you have not previously done one now is a good time.&nbsp;</P>
<P><BR />
Restoring Files that were Backed Up Using HP Recovery Manager (Windows )You can also contact HP support for assistance. They can remotely access your system to help alleviate difficulties:&nbsp;<A href="http://www.hp.com/contacthp/" target="_blank">www.hp.com/contacthp/</A></P>
<P>&nbsp;</P>
<P><SPAN style="color:#2d3338">The HP Cloud Recovery Tool allows you to download recovery software to a USB drive. You can use the downloaded recovery image file in order to install the Windows operating system.&nbsp;</SPAN></P>
<UL>
<LI><SPAN style="color:#2d3338">Click here:&nbsp;<A href="https://support.hp.com/in-en/document/c04758961#AbT3" target="_blank"><SPAN style="color:#0363d3">https://support.hp.com/in-en/document/c04758961#AbT3</SPAN></A>to perform&nbsp;System Recovery&nbsp;<STRONG>(Windows 10)&nbsp;</STRONG></SPAN></LI>
<LI><SPAN style="color:#2d3338">Click here:&nbsp;<A href="https://support.hp.com/in-en/document/c06162205" target="_blank"><SPAN style="color:#5757ff">https://support.hp.com/in-en/document/c06162205</SPAN></A>&nbsp;to&nbsp;Use&nbsp;the HP Cloud Recovery Tool&nbsp;<STRONG>(Windows 10)</STRONG></SPAN></LI>
</UL>
<P><SPAN style="color:black">Hope this helps! Keep me posted for further assistance.<BR />
Please click “</SPAN><STRONG><SPAN style="color:#00b050">Accept as Solution</SPAN></STRONG><SPAN style="color:black">” if you feel my post solved your issue, it will help others find the solution.</SPAN></P>Tue, 18 Feb 2020 18:00:19 GMThttps://h30434.www3.hp.com/t5/Desktop-Video-Display-and-Touch/camera-is-not-working/m-p/7478935#M110109Echo_Lake2020-02-18T18:00:19ZRe: camera is not workinghttps://h30434.www3.hp.com/t5/Desktop-Video-Display-and-Touch/camera-is-not-working/m-p/7485671#M110215
<P>ECHO_LAKE,</P><P>Thank you very much for your help.</P><P>&nbsp;</P><P><FONT>I tried the driver indicated by you but it doesn't work.&nbsp;Tomorrow I will try the other options that remain.&nbsp;&nbsp;I'll keep you up to date.</FONT></P><P>&nbsp;</P>Mon, 24 Feb 2020 16:53:51 GMThttps://h30434.www3.hp.com/t5/Desktop-Video-Display-and-Touch/camera-is-not-working/m-p/7485671#M110215suarez102020-02-24T16:53:51ZRe: camera is not workinghttps://h30434.www3.hp.com/t5/Desktop-Video-Display-and-Touch/camera-is-not-working/m-p/7486790#M110241
<P>Hi everyone!</P><P>&nbsp;</P><P>Microsoft Edge has just died.<BR />Edge opens and then closes again after a less than a second. It is crashing after a less than one second of opening.<BR />Same symptoms as Camera: the "Microsoft Edge" button from "Settings - Apps &amp; features" is inactive.</P>Tue, 25 Feb 2020 16:02:10 GMThttps://h30434.www3.hp.com/t5/Desktop-Video-Display-and-Touch/camera-is-not-working/m-p/7486790#M110241suarez102020-02-25T16:02:10ZRe: camera is not workinghttps://h30434.www3.hp.com/t5/Desktop-Video-Display-and-Touch/camera-is-not-working/m-p/7487303#M110254
<P><LI-USER uid="3605189" login="suarez10"></LI-USER></P>
<P>Thank you for posting back.&nbsp;</P>
<P>&nbsp;</P>
<P><SPAN style="color:black">I would request you to reach out to&nbsp;our Support and our Support Engineers should be able to sort this out. HP Support can be reached by clicking on the following link: </SPAN><A href="https://support.hp.com/us-en/contact-hp" target="_blank">www.hp.com/contacthp/</A></P>
<P><BR />
<SPAN style="color:#303539">Please feel free to contact us here anytime you need any further assistance.&nbsp;Please click “</SPAN><STRONG><SPAN style="color:#00b050">Accept as Solution</SPAN></STRONG><SPAN style="color:#303539">” if you feel my post solved your issue, it will help others find the solution.</SPAN></P>Tue, 25 Feb 2020 23:12:13 GMThttps://h30434.www3.hp.com/t5/Desktop-Video-Display-and-Touch/camera-is-not-working/m-p/7487303#M110254Echo_Lake2020-02-25T23:12:13Z