Serenata Flowers / damaged flowers

The roses that I received on the 13th of February 2018 are old and damaged, with petals falling off. Also the petals are already black and damaged. Furthermore, in the pictures attached it can clearly be seen that the delivered roses do not match the picture on the website. This is not the level of quality assured by the website, I'm very disappointed. I would like a refund. Order number: [protected]