Claim mishandled baggage

We always strive to repatriate your baggage with utmost priority.

In rare cases, when a bag has not been repatriated to you within 21 days from reporting your delayed baggage, our Baggage Claims Department will process your claim. Please return all supporting documents to our Baggage Claims Department via email or post.

Limited Release Baggage Tag

Limited Release Baggage Tag

We accept fragile, perishable, and
inadequately-packed baggage upon completion of a Limited Release Baggage tag. Baggage with pre-existing damage shall likewise be
accepted as a Limited Release Baggage.

The Limited Release Baggage Tag releases the
airline from liabilities on baggage resulting from any pre-existing damage or
unsuitability for transport.

US Transportation Security Administration (TSA)

US Transportation Security Administration (TSA)

This is the agency of the U.S. Department of
Homeland Security that exercises authority over the security of the
travelling public in the United States.

If you believe you have lost contents or had
contents damaged during a US baggage inspection you can claim compensation
directly from the US Transport Security Administration (TSA).