4 Replies

If need be, try a different app. I have used AIM Pro (which uses a WebEx app) for point to point conferencing and troubleshooting.

You can try one of the flavors of VNC. I am using UltraVNC and have used other types in the past. Most are free and work well.

You can try Adobe.com which has a WebEx meeting type portal that allows you to see and control other desktops. Requires someone to be at the other end at least in the beginning. Free. No application install required.

If you are the administrator of domain , there are many options avaliable, depending on your network security / sensitivity / office protocol etc.,

If some users don't want you on their PCs without their permission , then use other software like teamviewer . User runs the small app and has to give you id and password per session. This way they feel safe that nobody is snooping on their confidential data etc., You cannot get in without a session id and password. Each session requires new id and password.

If they allow you to take control , then use vnc , take control and see their issues and do troubleshooting / remedying online. This way you can work on their pcs even when they are not in the office.

You can even use wake on lan to wake up their pcs (at night etc.,) and work on them.

Don't use netmeeting when trouble shooting.You can easily use vnc , take control , open up a notepad note on the remote pc and communicate with user .

Video usage slows down everything , voice also slows down the process.