Given we had searched far and wide for case studies, we figured a cross-sectional analysis of the case studies we found could be an interesting resource on the reasons why people left Magento. Specifically, as we are often asked why users should choose Shopify over Magento.

This article specifically focuses on the problems and reasons for moving to Shopify (or Shopify Plus) from Magento.

What do the results say?

The interesting thing about the case studies is that the range of quoted reasons for moving away from Magento was not that varied. All the reasons were relatively easily classified into nine different categories.

“By far the most popular reasons for migrating away from Magento were bugs & platform stability, alongside development costs. Both reasons were each cited in over half of the case studies.”

An explanation of the issues

Bugs & platform stability

Problems with Magento glitching, or development problems. Website crashes.

Manageability

Difficulty in using and maintaining the store.

App issues & conflicts

Problems with plugins not behaving with other plugins

Server & licensing costs

Cost of licensing Magento and/or monthly development costs.

Development costs

Cost of continual development on the website, post-deployment.

Magento 2

The cost of needing to re-platform after Magento stopped support for Magento 1.X.

Growth

Needing a platform to facilitate future growth.

Security

Problems or concerns with their Magento website being hacked.

Poor existing site

Poorly constructed existing website (note – not a Magento issue)

Diving into the issues

Of the issues surveyed, 4 issues dominated as a rationale behind the platform change:

Development costs

Technical issues and stability

Server and licensing costs

Manageability

These four issues represented 78% of the stated reasons for changing.

Case studies rarely reported a single reason for the change, instead, they represented a couple of reasons. The following is a good representation of a common rationale:

“As a business selling tens of thousands of products each month, changing the e-commerce platform was a big undertaking,” Tom says. But Magento had become difficult to manage, and the servers were creaking under the stress of a growing audience. Not to mention the increasing server costs.

Each of these reasons was treated equally, it was not practical to create a weighted scale.

Development costs (64%)

Development costs represent the coding work to keep the system going and to make changes needed for the continued improvement of the eCommerce system.

“From a business point of view, the cost can be quite unpredictable and that can be hard to manage. You never knew quite what was around the corner.”

Beyond the primary complaint about the development costs, it was also very common that many changes required development support.

It is worth noting that this complaint represented ongoing development costs, not the initial construction.

Technical issues and stability (64%)

e-commerce is a 24-hour business, the internet doesn’t sleep. If your website is down, you aren’t making sales.

For example – A day downtime for an eCommerce store selling $1 million of goods a year represents a daily loss of at least $2,500. This is more than just a lost sale, it an opening for another competitor to fill the gap. The internet provides a convenience to buy now, and if your website isn’t doing that, they will go elsewhere.

If you are turning over more than $1 million a year it can be a lot more expensive:

“The situation quickly went from bad to worse as the Magento site that cost hundreds of thousands of dollars to build and maintain crashed on the grandest stage of all for a retailer; Black Friday. The site, according to Ben, was down for eight hours and cost Gymshark an estimated £100,000.”

As an e-commerce owner, technical issues and downtime with your store is a source of intense stress. It introduces an uncertainty to business operations that will grind your online sales to a halt.

“The biggest problem that we had in one word would be instability. We just didn’t trust the back platform. That was supposed to be a huge day for us, but we let our customers down.”

Server and Licensing costs (41%)

Magento is free, so why would this be a problem?

First of all, Magneto is a beast of a framework that requires some hefty server infrastructure. If you have 50-100 users on your site at the time, you will know the servers don’t come cheap.

The problem is exacerbated by spikes in demand. You don’t need to support Mangeot for the quiet or normal periods, you need to make sure it can support your busy periods.

It is a common complaint amongst Magento website owners that they will get a heap of traffic to the website, only for it to crash.

For merchants with a need for more enterprise product, there is Magento Enterprise. Licensing costs became an issue particularly in any example where Magento Enterprise was referenced. It was seen that in addition to hosting that the licensing made Magento a much more expensive option.

“An annual license with Magento Enterprise starts around $50,000 and goes up. Hosting was costing us another $6,000 per month and the CDN was $2,000 per month.”

Manageability (41%)

Some of those referenced said that the job of managing their store became a job in its own right because of the complexity of the job.

Many of those featured in the case study complained about the complexity and steep learning curve for non-technical operators:

“So Magento was a big learning curve. I am technically competent and have worked in an IT business, but I found it slow and clunky to use. Loading products took an age, and I know there were bulk load tools you could use, but everything took a long time and there was always a risk that it might not work.”

Interesting findings

Still on Shopify

As part of our research, we reviewed 17 individual case studies, 6 from the Shopify blog and 11 from external sources. The research was pretty comprehensive, and we’d love to know any case studies we missed out (Send us your case study for inclusion).

All but 3 articles had a publication date:

Oldest – 3 years and 5 months

Most recent – 1 month

Median – 1 year and 8 months

The median represents a good passage of time. Of all those we reviewed, the featured stores were still on the Shopify at the time of publishing the article.

Do you have a Magento to Shopify case study that is not included? Please let me know!

Why Magento was chosen originally

A couple of the articles details the original reason for choosing Magento. It was interesting to see why Magento was chosen:

It was the right platform for where they were at the time

Magento was the go-to solution

They were sold on the idea of Magento by their digital agency

The most interesting case studies

We really liked two of the case studies for their depth but also because the lessons learned.

This was a very good case study that covered the business drivers in detail, how to find a developer, the tools they used, and lessons learned from the process.

Our process

Methodology

In our research, we attempted to look as broadly as we could for case studies, and we found 17 that fit within our framework.

Our requirements for an article to be considered were:

The article must highlight that the previous solution was Magento

The article must detail the client’s problem with Magento

Grain of salt?

It can be said that in looking at case studies, we are looking through an already rose-tinted view of Shopify. However, we aren’t looking at benefits, or outcomes – purely what the customer has said.

While it is possible the articles on the Shopify blog could sit more along the talking lines of their product. Our analysis shows no major deviation from the reported problems between the articles on Shopify and agency based articles.

Who was surveyed?

On reviewing the case studies, they represented successful migrations from Magento to Shopify, as case studies usually do.

There were no reportable revenue figures for the stores surveyed, as is common in case studies. There was more of a focus on percentage increases on different metrics.

Those surveyed seemed to be interesting and successful online brands that did not appear to be micro or alternatively mega-sized e-commerce (like Target).

Based off of a subjective review of these companies, it could be assumed that a majority of the stores would be sitting in the $1-20 million turn over. With literally all within a $1-50 million turnover per year.

If you have written an article on Magento to Shopify and want this included, please shoot us the link.

Want to know more? If you would like to talk to us about this article, Magento to Shopify migrations and the results we could achieve for you, get in touch on [email protected] or check us out at http://www.lamb.com.au

About Lamb Agency

Lamb Agency is an industry-leading provider of Shopify Development in Brisbane. We have worked on many complicated Magento to Shopify migrations.

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