Crozscore:

Crozscore:

Software Description:

This is powerful and simple customer support and ticket management software. HappyFox integrates with all email accounts & websites to ensure that all support requests get collated.
It allows its users to organize better, assign the right email to the right person, respond faster and track everything.
Also, using this service they will reduce chaos and bring order to their support process with a robust support ticket system, self-service knowledge base and community forums.

Software Description:

Grow your business, not your support queue.

Desk.com is an online customer support application that offers everything fast-growing businesses need to provide great customer service.

Desk.com allows businesses to consolidate all of their customer service support data across email, websites and social services, and what’s more, businesses are then able to offer full company support with every employee having access to cases.

With Desk.com, businesses can also share their knowledge on a customizable self-service site where customers can find answers to their own questions.

Software Description:

Zendesk provides a customer service platform designed to bring organizations and their customers closer together.

With more than 50,000 customer accounts, Zendesk is used by organizations in 140 countries to provide support in more than 40 languages.

Zendesk is a beautifully simple customer service platform. It enables companies to provide great customer service, scale with self-service options, and differentiate with proactive engagement. The result is customer relationships that are more meaningful, personal, and productive – all at a lower cost.

Features:

API

Chat

CRM Integration

Notifications

Email Integration

Features:

API

Chat

Task Scheduling/Tracking

Timesheets

Email Integration

Features:

Chat

Customer Management

Email Integration

Summary:

Writing Knowledge Base Articles: HappyFox provides users with tools for writing articles and organizing those articles into sections. They can also embed images and videos into articles, to provide both support agents and customers with the information they need.

Replying to Customer Support Tickets: Rather than trying to manage an influx of incoming emails from customers, HappyFox users are able to answer questions from inside the integrated platform.

Using Smart Rules to Automate Tasks: Smart ticket assignments use a round-robin system to evenly allocate tickets to support agents as they enter the system.

Searching an Internal Knowledge Base for Documentation: In addition to creating external knowledge bases that are accessible to customers and indexed by search engines, businesses are able to use HappyFox to create private internal knowledge bases.

What are some applications this service is commonly used in tandem with?

The most commonly, HappyFox is used in tandem with: HelpOnClick Live Chat Software, Salesforce, Google Apps, Facebook, and SurveyMonkey.

Does this service integrate with any other apps?

HappyFox provides its users with more than 20 integration options, making it possible to use this help desk and knowledge base solution in conjunction with CRM, survey, e-commerce, accounting, live chat, voice, and social media tools.