Hi, I'm Emily Coltman, M for short, and this is one of my blogs.
I'm Chief Accountant to FreeAgent www.freeagent.com . Views on this blog are mine personally though, and not FreeAgent's.
I have strong views on good customer service, so in this blog I'll chat about anything and everything to do with customer service. I may also go off topic a bit and chat about general business matters. No stuffed shirts allowed.

Friday, 4 December 2009

Virgin took their time... but WiFi works a treat!

A month after I asked for clarification on the date when WiFi was going to be installed on all the SuperVoyager trains, I had a very apologetic e-mail from Virgin saying "sorry for the delay in responding, but we have now got WiFi on all our trains".

This had to be tried.

So last Monday I caught a SuperVoyager home instead of my usual First TransPennine train and checked out the WiFi (not expecting much because I'd heard on the grapevine that it didn't work well on the Scottish route).

It worked a treat.

Which is great because it means, if I catch a SuperVoyager, I can check and clear e-mails on the way in and on the way home, making the best possible use of the commute.

And, as an added bonus, the SuperVoyagers are a) quieter b) more comfortable and c) bigger therefore you're less likely to find yourself packed in like a sardine, than the First TransPennine trains.

Just a pity you have to pay for WiFi in Standard Class, but hey, you can't have it all :-)