Our Services

The purpose of the SP™ Business site is to gather and provide professional services related to the use and development of the Survey™ Project webapplication.

o Gathering: searching and recruiting qualified business partners to provide Survey™ related services
o Providing: linking service requests and demand to the best Service Partners available.

Below you find a list of Services offered through the SP™ Business site. Partners offering any of these services can be found by clicking the Partners link. New partner links will be added gradually after a thorough application and screening proces.

Training & Support

• Email Support: Issues, questions and concerns can be addressed to support via email. 24 hour email coverage 7 days a week.
• Phone Support: Issues, questions, and concerns can be addressed to support via phone. Phone support is available 24 x 7 , with an average hold time of 20 seconds or less.
• Live Support: Issues, questions, and concerns can be addressed to support via a Live Chat tool. Live support is available 24 x7. Live chat response in an average of 10 seconds or less.
• Emergency phone number - 24/7 - connects administrators with a senior support. Emergency representative who will be able to resolve issues immediately, or coordinate Support: an investigation to resolve the reported issue.

Survey Creation/ Template Design

Building a survey
• Create a survey based on customers specifications (or with the help of a market research team)
• Customize logic/add piping according to facilitate the most eficient respondent experience possible
• Configure email alerts, invitations, reminders etc.
• Configure password and/or auto-fill fields

Branding a survey
• Apply design to a survey based on user specification
• Create a design-template (CSS) for re-use with future surveys

• Auto-filling information (visible or hidden) to surveys/forms
• Passing information back to a CRM/ERP based on respondents answers
• Triggering surveys/forms based on events (e.g. help desk ticket logged as complete)
• Building surveys/forms on the fly