LobbyGuard Basic Training

IMPORTANT: The Basic Training course is intended for staff who will monitor the daily use of the LobbyGuard product as visitors sign in and out of the building. If you are the person responsible for initial setup and configuration of your LobbyGuard product you should complete New Customer Training before taking the Basic Training course. Click here to access New Customer Training

Follow the steps below to learn the most important aspects and features of your LobbyGuard product. LobbyGuard Basic Training will take approximately 1 hour to complete. Once you have completed the basic training you should take the LobbyGuard Advanced Training course to learn about some of the more advanced features of LobbyGuard. Click here to access LobbyGuard Advanced Training

Module 1: How to Contact LobbyGuardIf you need to reach LobbyGuard for technical support, supplies, product training or other reasons please use the information below.

TECHNICAL SUPPORT

support@lobbyguard.com is the email address for the LobbyGuard Support Team. Include your name, phone number, lobbyguard serial# and the name of your organization along with a description of the issue you are experiencing.

www.lobbyguard.com/supportis the official support page for the LobbyGuard line of products. Use this site to open a support ticket with the LobbyGuard Support Team. The site also contains an FAQ and a searchable knowledgebase to find answers to hundreds of questions about LobbyGuard.

Telephone Toll-Free (866) 905-6229 - Support Representatives are available to assist you 7am – 6pm Eastern Time M-F excluding US Federal Holidays.

NEW CUSTOMERS should contact customerservice@lobbyguard.com today and request a FREE LobbyGuard Welcome Pack! This pack contains useful supplies and other items and is free of charge. Just send your name, organization, shipping address, phone number and product serial# to customerservice@lobbyguard.com

PRODUCT TRAINING

www.lobbyguard.com/training - LobbyGuard offers ongoing training to new users and to educated existing users on new features of the product. Visit www.lobbyguard.com/training to view the schedule of web-based training sessions.

You can follow LobbyGuard on social media to get information on product features, news and update and to win free supplies and services. Follow us on Twitter @lobbyguard and like us on Facebook at www.facebook.com/lobbyguard

Module 2: Create your LobbyGuard User AccountLobbyGuard FrontDesk is the website you will visit to access visitor records, run reports, change kiosk settings and much more. You can access FrontDesk from any smartphone, tablet, laptop or PC using any browser however it is best experienced with the Google Chrome browser. You can create a FrontDesk user account at any time and start exploring some of the many features FrontDesk has to offer. Click here to learn how to create your LobbyGuard User Account

LobbyGuard can screen your visitors to keep unwanted individuals out of your building or facility. This step will walk you through the important things you need to know - and the policies you need to establish - to make the most effective use of this important security feature. Click here to learn about visitor screening with LobbyGuard

Module 5: Everything you need to know about the LobbyGuard Visitor Badge PrinterPrinting a visitor badge is an important feature of LobbyGuard and provides evidence to your employees and staff that the visitor signed in before entering the building. LobbyGuard offers a number of options with its badge-printing feature. Click here to learn about the LobbyGuard visitor badge printer

Module 7: How to Sign Out a Visitor It is important to keep an accurate record of who is in your building as well as who is no longer in your building. Signing out visitors as they leave is critical to accurate record keeping, and LobbyGuard offers several methods for signing out your visitors. Click here to learn how to sign out a visitor in LobbyGuard