How art and music can impact the patient and staff experience

Recent success

Patient satisfaction improved with environment design

People-centered patient care at MedAustron

Meet our team

Werner Satter

General Manager Experience Solutions

Werner and his team help hospitals and healthcare systems develop people-centric care solutions to help improve the quality of care delivery. His expertise spans the fields of research, design innovation, new business development, and marketing.

By clicking on the link, you will be leaving the official Royal Philips Healthcare ("Philips") website. Any links to third-party websites that may appear on this site are provided only for your convenience and in no way represent any affiliation or endorsement of the information provided on those linked websites. Philips makes no representations or warranties of any kind with regard to any third-party websites or the information contained therein.

Enhancing the patient and staff experience

Philips Ambient Experience is an approach to clinical environment design aimed at improving the patient and staff experience. Implemented in over 1250 sites around the world, it is based on years of design research and collaboration, incorporating dynamic lighting, projection and sound providing positive distractions for patients as well as recommendations for effective staff workflow, storage and organizational considerations within the facility. The portfolio of solutions contributes to a positive, engaging environment to benefit quality of care.

From single room to complete department, each Ambient Experience space is customized to meet specific customer needs. Clinical, physical, demographic, and budgetary considerations help structure a unique and differentiating solution. Innovative application of technologies provides a pleasant experience for patients and health professionals alike.

Value is reflected in strong patient loyalty, positive word of mouth, and increased professional referrals as well as improved workflow and increased operational effectiveness.

Modalities

Ambient Experience designs support radiology, cardiology, oncology, emergency departments, pediatric services and a host of other areas, resulting in an improved patient and staff experience, and smooth operational and clinical processes.

I have four imaging centers around me that I have to compete with. I've been able to really step up and compete; being able to market to consumers is huge. Normally when you put in an imaging center, you market to physicians. Ambient Experience gives you the ability to market to customers.“

Close coordination between contractors, hospital staff and Philips is critical to success. Ambient Experience design experts work side by side with your team, from site survey through planning, to construction and operation – all to create a unique interventional environment.

With all of the additional media coverage and press, we feel Ambient Experience has provided us a substantial and very valuable amount of market awareness and advertising.”

Custom solutions for your room or department

For patients who are scheduled to undergo an exam, the anticipation of a diagnosis can be intensely stressful. Diagnostic imaging procedures involving the uptake of radiological agents can be carried out in the Ambient Experience uptake room, designed to help patients achieve a sustained sense of calm during the course of the procedure and to facilitate excellent clinical conditions and staff workflow.

Continuity of the experience carries into the examination room where patients have the opportunity to actively participate in the healing process. By providing a sense of control, their experience becomes interactive and less intimidating.

Patient perspective from Disney Cancer Center, California

Pediatric patient experience at Farah Medical Campus

Uptake room: Sustaining a sense of calm to ease the oncology patient experience during the lengthy uptake procedure

I would envision that the patient would feel just as I felt when I walked into the room the first time. My mouth opened and all I could say was 'wow'..."

Custom solutions for your room or department

Tempering the stress of a medical emergency enhances the overall quality and efficiency of care. A transformation in healthcare transformational in both vision and function.Leveraging our expertise in healthcare technology and consumer design, we can, for example, conduct a careful assessment of your emergency department processes, followed by recommendations for adjustments to your clinical workflow and modifications to the surrounding environment.

Philips can help you see your Emergency Department through the eyes of your patients, looking beyond the walls, the beds, and the medical equipment to the tenor of the space itself.

Experience the colorful design of Florida Hospital ED

Ambient Experience in the pediatric emergency department

When you pick a scene and walk into it, whether it is a beach scene or cartoons for kids, and especially if they can bring in a disc and have their own music playing, it makes patients feel this is going to be OK and that they can make it through.”

How we enable the transformation process

Enhanced design

Through ‘enhanced design’, we evaluate the clinical environment from a holistic perspective. By defining the needs, hopes, anxieties and concerns from the various stakeholders (patients, clinicians and family members) we learn to improve their environment. We employ proven methodologies to assess the current situation, pinpoint areas we can positively influence and then offer recommendations for implementation. Insights are prioritized and translated into design drivers to create and build clinically and emotionally meaningful environments.

Experience Flow Mapping

Our unique approach of Experience Flow Mapping is a structured methodology to provide an insights-based view of the patient journey and clinical processes and to graphically demonstrate areas of concern and opportunities for improvement. We map-out all of the data points and insights gained to document the patient journey and align it with the clinical workflows, technology utilized, and sources of data to visually summarize the most impactful opportunities for improvement.

Patient-friendly themes

Ambient Experience creates patient-friendly environments by integrating architecture, design and enabling technologies. This innovative, people focused solution enables patients to select room themes with audio, allowing them to personalize the environment and surround themselves in a relaxing, calming atmosphere. The themes are an important feature of Ambient Experience that help patients to feel engaged and will provide them positive distraction and a feeling of control.

Meet our team

Werner Satter

General Manager Experience Solutions

Werner and his team help hospitals and healthcare systems develop people-centric care solutions to help improve the quality of care delivery. His expertise spans the fields of research, design innovation, new business development, and marketing.

By clicking on the link, you will be leaving the official Royal Philips Healthcare ("Philips") website. Any links to third-party websites that may appear on this site are provided only for your convenience and in no way represent any affiliation or endorsement of the information provided on those linked websites. Philips makes no representations or warranties of any kind with regard to any third-party websites or the information contained therein.

Related services

By clicking on the link, you will be leaving the official Royal Philips Healthcare ("Philips") website. Any links to third-party websites that may appear on this site are provided only for your convenience and in no way represent any affiliation or endorsement of the information provided on those linked websites. Philips makes no representations or warranties of any kind with regard to any third-party websites or the information contained therein.

By clicking on the link, you will be leaving the official Royal Philips Healthcare ("Philips") website. Any links to third-party websites that may appear on this site are provided only for your convenience and in no way represent any affiliation or endorsement of the information provided on those linked websites. Philips makes no representations or warranties of any kind with regard to any third-party websites or the information contained therein.