WHY? Because, believe it or not, most customers dislike making a return more than you. Here’s your chance to show what a great place your store is to do business, no matter the business.

HOW? Treat ringing up a return as you would a sale, with all the same courtesies (no matter how distasteful it may be!). Never let a customer leave empty-handed. With the receipt, give them an incentive coupon for your next sale or a card that entitles them to 20 percent their next purchase.

Did you know that 60% of Americans with diabetes skip annual sight-saving eye exams? People with diabetes are at increased risk of developing serious eye diseases, yet most do not have sight-saving, annual eye exams, according to a large study. This is especially timely as the we join the Academy in reiterating the importance of eye exams during the month of November, which is observed as Diabetic Eye Disease Awareness Month. [Read more…]

According to a national survey released by the American Academy of Ophthalmology, nearly two out of three American adults report having eye or vision problems. A significant percentage of them, however, fail to seek medical attention in the form of regular, sight-saving eye exams.

In observance of Healthy Aging Month in September, the Kleinsorge Family Eye Care joins the American Academy of Ophthalmology in emphasizing the importance of having regular eye exams to maintain healthy eyes and vision. [Read more…]

Retinal detachment is often referred to as detached retina or a retinal tear. It is also a medical emergency. Time is critical when retinal detachment occurs. The detached retina must be immediately reattached through surgery or there will be loss of vision in the affected eye.

What is does a retina do? The retina is the membrane that lies against the back wall of the eye. This light sensitive tissue is responsible for sending images through electrical impulses to the brain.