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The Pet Shanty of Scotch Plains, NJ filed for Chapter 7 voluntary bankruptcy on August 1, 2014. This pet store has been around for 27 years and has been one of the best places in the Union County area to shop for all types of fish, corals,...

What’s behind door number three? The answer to that is the proverbial determining factor in whether or not a customer walks through your front doors or a competitor’s. Whatever your business or budget, great signs are the best –...

Smartphones and mobile devices, for many, are a staple for communication. It's simply the best way to connect with one another when we're not face to face. As a result, we are glued to our tablet and phone screens, sharing pictures,...

Leading a customer service team? Have the team members use these9 tips for delivering excellent customer service:Rely on winning words and soothing phrases.A simple but sincere “Thanks for your patience” or “I’m listening...

Mannequinsare getting a more life-like makeover. From tattoo’s to back fat, shoppers will soon find mannequins that carry all of the “flaws” many women stress over.From Miami to New York City, the mannequins will give shoppers a...

Are you a leader in need of ideas for how to retain your customers and how to find new ones?Here are 12 ideas for you:Offer payment plans.Conduct customer satisfaction surveys.Develop a system to track your customers.Ask all customers how they...

Every successful sales person throughout the course of their career deals with difficult personalities. Particularly, customers who purchase on a recurring basis, conflicts are simply inevitable, part of the process, and at times difficult to...

Making your business stand out.The best local small business in the world can’t be a success until the business becomes known and stands out within its community and industry. Local business have it tough enough on a daily basis trying to...

As a sales leader, it's important that you analyze your currentcustomers to help you identify the best places to focus your energies for finding new customers. That's the advice of Brian Tracy in his new book, Unlimited Sales Success.And,...

Businesses are focused on making a profit and trying to beat out their competitors. There is nothing wrong with that and in fact that has to happen if you want to succeed.But the problem comes when businesses forget some key components for what...

Micah Solomon’s book, High-tech, High-touch Customer Service, is all about how to inspire timeless loyalty in the demanding new world of social commerce -- one where businesses today face the increasingly challenging world of customer...

Facebook, email and smartphone apps have made us all major data consumers—to the point where 2.5 quintillion bytes of data are generated daily. This data can prove to be vital to businesses, as 241 percent ROI can be generated by applying...

No matter what industry you are in if you want to be successful you need to find a way to market to your target audience. That can be especially challenging when budgets are tight.There are so many avenues that can be effective but using all of...

The best local small business in the world can’t be a success until the business becomes known and stands out within its community and industry. Local business have it tough enough on a daily basis trying to keep and maintain their business...