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2.Do you own a cell phone?

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3.Is it a "smart" phone (Can you access the internet with it?)

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4.Which category contains your age?

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5.Is it easy to find information about the public transportation you need?

Yes

No

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6.Is public transportation affordable for you?

Yes

No

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7.Is public transportation convenient for you?

Yes

No

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8.In general, do you avoid the use of public transportation if you can help it?

Yes

No

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9.Is public transportation available when you need it?

Yes

No

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10.Is the bus often late or unreliable?

Yes

No

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11.Do you feel safe while riding?

Yes

No

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12.Are the buses you ride in easy to get into and out of?

Yes

No

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13.Are you getting to your appointments on time?

Yes

No

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14.Are you satisfied with the service you receive when you schedule a ride?

Yes

No

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15.Would you recommend using public transportation to a family member, a friend, neighbor or associate?

Yes

No

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16.If you didn’t have public transportation, would you have another option? (multiple check options – please make sure the user can check several boxes and use the fill-in box simultaneously)

Yes, my own vehicle

Yes, ride with a friend or family member

Yes, another ride service I pay for myself (like a taxi)

No

Other (please specify)

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17.Which of the following schedule improvements would you make to your current public transportation service? Please rate them from 1-5, with 1 being the most important and 5 being the least important

1

2

3

4

5

Have service starts earlier in the day

Have service starts earlier in the day 1

Have service starts earlier in the day 2

Have service starts earlier in the day 3

Have service starts earlier in the day 4

Have service starts earlier in the day 5

Have service runs later in the day

Have service runs later in the day 1

Have service runs later in the day 2

Have service runs later in the day 3

Have service runs later in the day 4

Have service runs later in the day 5

Have Saturday service

Have Saturday service 1

Have Saturday service 2

Have Saturday service 3

Have Saturday service 4

Have Saturday service 5

Have Sunday service

Have Sunday service 1

Have Sunday service 2

Have Sunday service 3

Have Sunday service 4

Have Sunday service 5

Have service for special events such as community festivals or meetings

Have service for special events such as community festivals or meetings 1

Have service for special events such as community festivals or meetings 2

Have service for special events such as community festivals or meetings 3

Have service for special events such as community festivals or meetings 4

Have service for special events such as community festivals or meetings 5

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18.Which of the following service improvements would you make to your current public transportation service? Please rate them from 1-5, with 1 being the most important and 5 being the least important

1

2

3

4

5

Easier coordination for multiple trips for multiple trips (for example: to the doctor, from the doctor to the pharmacy, and then back home)

Easier coordination for multiple trips for multiple trips (for example: to the doctor, from the doctor to the pharmacy, and then back home) 1

Easier coordination for multiple trips for multiple trips (for example: to the doctor, from the doctor to the pharmacy, and then back home) 2

Easier coordination for multiple trips for multiple trips (for example: to the doctor, from the doctor to the pharmacy, and then back home) 3

Easier coordination for multiple trips for multiple trips (for example: to the doctor, from the doctor to the pharmacy, and then back home) 4

Easier coordination for multiple trips for multiple trips (for example: to the doctor, from the doctor to the pharmacy, and then back home) 5

Allow shorter advance notice to schedule a ride

Allow shorter advance notice to schedule a ride 1

Allow shorter advance notice to schedule a ride 2

Allow shorter advance notice to schedule a ride 3

Allow shorter advance notice to schedule a ride 4

Allow shorter advance notice to schedule a ride 5

Have a shorter window for the bus to arrive

Have a shorter window for the bus to arrive 1

Have a shorter window for the bus to arrive 2

Have a shorter window for the bus to arrive 3

Have a shorter window for the bus to arrive 4

Have a shorter window for the bus to arrive 5

Have an automated announcement system on the bus

Have an automated announcement system on the bus 1

Have an automated announcement system on the bus 2

Have an automated announcement system on the bus 3

Have an automated announcement system on the bus 4

Have an automated announcement system on the bus 5

Make it easier to schedule trips

Make it easier to schedule trips 1

Make it easier to schedule trips 2

Make it easier to schedule trips 3

Make it easier to schedule trips 4

Make it easier to schedule trips 5

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19.Please share any suggestions you have on how to improve public transportation in your area.