Switch to My Care Solution

"I moved my Level 4Home Care Packageto My Care Solutionand now I get 16 extrahours of exceptionalcare every month."

You deserve the best your
Home Care Package has to offer.

Your Home Care Package provider should treat you like the unique individual you are. You have unique needs, interests, hobbies and experiences that should be taken in to account by your provider in your plan of care. Are your services tailored to your needs? Are your carers compatible? Is your provider responsive?

If you’re unhappy with the care you’re receiving with your current Home Care Package provider, it’s easier than ever to make the switch. On the 27th February 2017, the Australian Government made changes to the way in which Home Care Packages are delivered by providers. These changes were made to give you, the recipient, more flexibility, choice and control in deciding who provides your Home Care Package.

We’re trusted by over 300
South Australians just like you.

My Care Solution is a premium South Australian provider of Home Care Packages. We’re trusted by over 300 older people across Metropolitan Adelaide, the Adelaide Hills and the Fleurieu Peninsula. With no basic daily care fees, no exit fees and some of the most competitive management rates in the industry, we offer real value and quality through your Home Care Package.

No basic daily care fees

We don't charge the basic daily care fee of $10.43 per day. That means if you're a full age pensioner, there are no out of pocket costs to access your Home Care Package.

Flat care management fees

Delivered by our own skilled staff

Our suite of home care services are delivered by staff that are directly recruited, thoroughly trained and screened by My Care Solution. We do not use agencies.

Dedicated 24/7 Client Care Manager

Every Home Care Package client is paired with a dedicated Client Care Manager who gets to know you beyond your care needs. They are available 24/7 to assist you.

Make the switch to My Care Solution
and we’ll look after the paperwork.

Whether you have a Level 1, Level 2, Level 3 or Level 4 Home Care Package, our dedicated team of highly skilled and directly employed Caregivers and Nurses will support you to live independently at home when you’re ready to make the switch. In fact, the entire switching process is managed by our team to help make your transition as stress-free as possible.

Step 1: Contact Us

Start your Home Care Package switching journey by contacting My Care Solution. We'll put you through to one of our Client Care Managers who will learn more about you.

Step 2: Personal Visit

Next, one of our Client Care Managers will visit you in your home (at no cost or obligation to you). This gives our team the opportunity to understand your care needs.

Step 3: Switch Process

If you decide to switch to My Care Solution, we will liaise with your current Home Care Package provider and complete the paperwork so you can start with us.

Step 4: Receive Care

We'll start delivering your premium in-home care services the day your Home Care Agreement ceases with your former Provider, so you won't miss a day of care.

Dedicated support for you
and your family.

Your dedicated Client Care Manager makes your Home Care Package experience easier. When you join My Care Solution, you will receive around-the-clock support from a Client Care Manager that is hand-selected to suit your needs and your preferences.

Every Client Care Manager at My Care Solution has qualifications in clinical or health-related fields and years of demonstrated experience in case management roles.

From selecting the most compatible care team members, to organising aids and equipment, to coordinating your gardening and home maintenance, your Client Care Manager will be working hard to ensure you receive the highest quality of care and support through your Home Care Package.

Take the first step today.

It’s time to receive the care you deserve. Take the first step and contact My Care Solution by completing the online form below. Alternatively, contact our Adelaide office on (08) 8331 9922 or our Victor Harbor office on (08) 8552 9840. We are available to chat with you around-the-clock.