FAQ

How can I send files to my writer?

You can attach one file when filling out the order form. However, if you feel like you need to provide more files to the writer you can do it anytime from your admin panel on our website. You can also send files via our messaging system. Finally, you may contact our support team and they will guide you through the process of uploading files.

When do I have to pay?

Once you fill out the order form, you will be redirected to the page from which you can submit a payment. Unless you make a payment, the writer will not be assigned to your order.

Who will work on my resume (CV, cover letter, etc.)?

Our administrators will assign the writer with the relevant expertise and experience in the industry in which you are trying to find a job.

What if I need to change the initial instructions or provide additional information?

Providing additional details is no different from uploading new files. You just have to log in and send the message to your writer.

Is there any way I can see some samples?

Absolutely. Simply navigate to the samples page.

How do I contact you? Can I talk to my writer?

You can get in touch with us anytime – our live support is available 24/7. Email, web chat and phone are three main means of communication; you can choose whichever is more convenient for you. If you want to talk to your writer, you can message him/her in the system (from your admin panel on our website) or you can request a call back.

Is there a possibility that my personal information will be shared with the third parties?

No. All information of our clients is stored at secure servers of our company and then permanently deleted. We never share any personal information with the third parties.

What formats do you work with?

Usually we upload final drafts in both MS Word and PDF formats. However, we can work in other formats as well. All we need is for you to leave a comment about the file format in the order form.

Do you write only resumes and CVs?

Resume writing is our primary service; however, we also offer additional writing services that can significantly help job seekers land a job interview. Our writers can also prepare a cover letter, post-interview thank you note, the list of interview tips, the list of employent agencies, etc.

What if I am not satisfied?

In case you are not happy with the document(-s) received, you can request a revision to be made. All revisions are free. Our writers and editors will work until you receive a resume/CV you will be happy with.

Do you provide refunds?

We do. If you want to apply for a refund, you simply need to contact our support team and inform about that decision. They will guide you through the procedure.

Is it better to write a resume yourself or order one from a resume company?

There is no better option here. One is more convenient than the other at different times. If you know how to write a professional resume that will get you through the interview doors, then you should do it yourself. If you are not sure what hiring managers expect from a resume for a particular position and you don’t have time for it, then ordering a resume from a professional compaby seems to be a better option.

How long will it take for you to write a resume?

The minimum deadline is 24 hours. This is the time we need to develop a quality resume/CV. Other online services may offer quicker turnaround but we don’t see how we can cut delivery time without sacrificing quality.

Do you have any guarantees?

We don’t guarantee that if you order a resume from our company you will get a job. Because a resume is never meant to get you that far, we cannot promise employment (no matter how good we want to sound). Both a resume and CV are meant to generate interest among hiring managers so that they would invite you for a job interview. Therefore, if you don’t receive an interview invitation within 30 days after you started applying for jobs then we would re-do the resume free of charge.

How can I place an order with your company?

All you have to do is to go to the order page and fill out the order form. It will take a couple of minutes before you are done. The key thing here is to provide all necessary details so that our writers could develop a professional resume. If you need help with placing your order, you can always contact our support team. They will answer all of your questions or even place an order on your behalf if needed.