The 13 | Part 12

By: Greg Nasser, BOH director of operations

We’re taking you back to the fundamentals of our trade with a 13-part series on the 13 ethics of hospitality–brought to you by Director of Ops. Greg Nasser. Read on for part 12.

#12 Tenacity – Be prepared to work through stressful situations. Use proper time management to help guide you to success.

Get a jump-start on your day by planning it out before it starts. Know what you need to accomplish and see that you get it done.

Working in hospitality will undoubtably present stressful situations, as we’re in the business of making people happy. You have to be prepared to work through and resolve any situations otherwise, you might get stuck, which in turn will slow your growth. When you focus on the guest experience first, you’ll be better prepared to prioritize when stress presents itself.

Kim and Zita—our accounting team at Back Of The House—always exhibit great tenacity. It is through sheer will that they stay focused and meet their deadlines.

I want to leave you with the below, as it ties directly to tenacity as an ethic.

Perseverance. The difference between an unsuccessful and a successful person is not a lack of strength, not a lack of knowledge but rather a lack of will.