Human + Machine

Human + Machine

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AI is radically transforming business.Are you ready?

Look around you. Artificial Intelligence is no longer just a futuristic notion, it's here right now—such as software that senses what we need, supply chains that "think" in real time, and robots that respond to changes in their environment. 21st century pioneer companies are already using AI to innovate and grow fast. The bottom line is this: Businesses that understand how to harness AI can surge ahead. Those that neglect it will fall behind. Which side are you on?

In Human + Machine, Accenture leaders Paul Daugherty and Jim Wilson show that the essence of the AI paradigm shift is the transformation of all business processes within an organization—whether related to breakthough innovation, everyday customer service, or personal productivity habits. As humans and smart machines collaborate ever more closely, work processes become more fluid and adaptive, enabling companies to change them on the fly—or to completely reimagine them. AI is changing all the rules of how companies operate.

Based on the authors' experience and new research with 1,500 organizations, the book reveals how companies are using the new rules of AI to leap ahead on innovation and profitability, as well as what you can do to achieve similar results. It describes six entirely new types of hybrid human + machine roles that every company must develop, and it includes a "leader's guide" with the five crucial principles required to become an AI-fueled business.

These insights have been gleaned from Accenture's experience in bringing together the power of Artificial Intelligence with our deep industry, analytics and technology expertise to help our clients get real business value from these new technologies now. Accenture Applied Intelligence helps clients transform every facet of their business through Artificial Intelligence to become an Intelligent Enterprise—from ideation to industrialization.

Human + Machine provides the missing and much-needed management playbook for success in our new age of AI.

ALL BOOK PROCEEDS DONATED TO NON-PROFITS

Human + Machine outlines the opportunities and challenges for executives, workers, and students in the Age of AI. Along with its great promise, AI will also cause disruption to certain professions, and many people will need education, training and support to prepare for newly created jobs as well as jobs that are transformed. To support this need, the authors are donating the royalties received from the sale of this book to fund education and retraining programs focused on developing fusion skills for the age of artificial intelligence.

WHAT LEADERS ARE SAYING

“Human + Machine is a dynamic and captivating management playbook that offers insightful analysis and rich examples of how organizations can combine human ingenuity and intelligent technology to improve collaboration, productivity and business performance. This is essential reading for organizations seeking to maximize the benefits of artificial intelligence—and reinvent the way we do business in the digital age.”

Pierre Nanterme

Chairman & CEO
Accenture

“Human + Machine shines new light on our burning need to reinvent nearly everything about the way we work. Daugherty and Wilson have hands-on experience leading these changes, giving this book an exceptional level of credibility and insight. Have your whole team read it before your competitors do!”

Erik Brynjolfsson

Director, MIT Initiativeon the Digital Economy

“Daugherty and Wilson give a blueprint for a future in which AI augments our humanity... the book is a practical guide to understanding AI—what it means in our lives and how we can make the most of it.”

Arianna Huffington

Founder and CEO,Thrive Global

“Human + Machine stands out as the missing manual that leaders need for AI-driven innovation in today’s winner-take-all world.”

R “Ray” Wang

Principal Analyst,Founder, and Chairman,Constellation Research

“Daugherty and Wilson answer the fundamental question, how do we help our workforce transition into the age of AI? Without question, Human + Machine is the handbook you need to move forward.”

Henning Kagermann

President, acatechFormer Chairman and CEO, SAP

“Human + Machine is a well-written and well-researched book that addresses the missing middle of AI: how humans and machines can collaborate so as to augment—not replace—human skills. From the manufacturing floor to the back office to the individual, Paul and James offer wonderfully approachable and actionable insight into the changing nature of work.”

Grady Booch

Chief Scientist for Software Engineering,IBM Research; IBM Fellow

“There is no doubt that AI is transforming business. In Human + Machine we are provided a sense of how, where, and most important, what to do about it. The book’s sample of 1,500 practitioners provides insights that go way beyond individual anecdotal applications. A must-read for today’s manager!”

“A must-read for business managers who know AI should be a big part of their job but find the topic intimidating and confusing.”

Missy Cummings,

Professor, Pratt School of Engineering;Director, Humans andAutonomy Laboratory,Duke University

“In Human + Machine, Daugherty and Wilson have published a crucial perspective on the future of work, illuminating the human-machine relationship in a way that will help us all better understand, discuss, and shape our AI future.”

Terah Lyons,

Founding Executive Director,Partnership on AI; Former advisor,White House Office of Scienceand Technology Policy

ABOUT PAUL

Paul Daugherty is Accenture’s Chief Technology and Innovation Officer. Over his career, he has worked with thousands of business and government leaders around the globe, helping them apply technology to transform their organizations. He has also been instrumental in evolving Accenture’s business to respond to the exponential changes in technology.

Daugherty oversees Accenture’s technology strategy and innovation architecture, and he leads Accenture’s research and development, ventures, advanced technology, and ecosystem groups. He recently founded Accenture’s artificial intelligence business and has led Accenture’s research into artificial intelligence over many years.

#HplusM

About Paul Daugherty

Paul Daugherty is Accenture’s Chief Technology and Innovation Officer. Over his career, he has worked with thousands of business and government leaders around the globe, helping them apply technology to transform their organizations. He has also been instrumental in evolving Accenture’s business to respond to the exponential changes in technology.

Daugherty oversees Accenture’s technology strategy and innovation architecture, and he leads Accenture’s research and development, ventures, advanced technology, and ecosystem groups. He recently founded Accenture’s artificial intelligence business and has led Accenture’s research into artificial intelligence over many years.

Daugherty studied computer engineering at the University of Michigan in the early 1980s, and on a whim took a course with Douglas Hofstadter on cognitive science and psychology. He was hooked, and this led to a career-long pursuit of AI.

A frequent speaker and writer on industry and technology issues, Daugherty has been featured in a variety of media outlets, including the Financial Times, MIT Sloan Management Review, Forbes, Fast Company, USA Today, Fortune, Harvard Business Review, Cheddar financial news network, Bloomberg Television, and CNBC. He was recently named as one of Computerworld’s Premier 100 Technology Leaders for 2017 for his extraordinary technology leadership.

Daugherty is a passionate advocate for equal opportunity and access to technology and computer science. He serves on the board of directors of Girls Who Code and is a strong advocate and sponsor of Code.org. He was also recognized with an Institute for Women’s Leadership award, honoring business leaders who have supported diversity in the workplace and the advancement of women.

In addition, Daugherty serves as chairman of the board of Avanade, is on the board of trustees of the Computer History Museum and is on the advisory board for Computer Science and Engineering at the University of Michigan.

Daugherty lives in Maplewood, New Jersey, with his wife, Beth. He has four children, Emma, Jesse, Johnny, and Lucy, who are all charting their own courses for the human + machine future.

ABOUT JAMES

H. James (Jim) Wilson leads Accenture’s Information Technology and Business Research. He has dedicated his career to research and innovation, having led programs at Babson Executive and Enterprise Education, Bain & Company, and several business think tanks. Wilson is a coauthor of The New Entrepreneurial Leader, which pioneered a new approach—entrepreneurial leadership—developed by him and a team of experts at Babson College.

#HplusM

About James Wilson

H. James (Jim) Wilson leads Accenture’s Information Technology and Business Research. He has dedicated his career to research and innovation, having led programs at Babson Executive and Enterprise Education, Bain & Company, and several business think tanks. Wilson is a coauthor of The New Entrepreneurial Leader, which pioneered a new approach—entrepreneurial leadership—developed by him and a team of experts at Babson College.

A long-time contributor to Harvard Business Review, MIT Sloan Management Review, and The Wall Street Journal, Wilson has written extensively on how smart machines can enhance worker performance, including some of the first HBR articles on personal analytics, social IT, wearables, and natural user interfaces.

Wilson has worked with governments, policy makers, and university and business leaders in applying these technologies to empower and augment people—from NASA to the NFL Players Association.

An avid triathlete, Wilson enjoys teaching friends and family his geeky techniques for boosting health and fitness using bike power meters, heart rate monitors, and GPS distance and pace trackers. He lives in San Francisco with his wife, Susan, and two children, Ben and Brooke.

Human + Machine provides the missing and much-needed management playbook for success in our new age of AI.

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