My Schlage FE595 VE CAM won't lock. No matter which way I set the latch on the inside the door doesn't lock. I've taken it a part and can't figure out how the pin and spring system are supposed to work. Anyone have a diagram?

Take the 4 screws out remove cover. Then take the keypad with wire out and place on backplate how it goes in when assembled. Take grey horseshoe actuator, push all the way to top. The spring goes down into side channel of the actuator. Place the center pin with the round headed pin with spring on it toward the top so it meets the horseshoe. Reassemble.Take the 4 screws out remove cover. Then take the keypad with wire out and place on backplate how it goes in when assembled. Take grey horseshoe actuator, push all the way to top. The spring goes down into side channel of the actuator. Place the center pin with the round headed pin with spring on it toward the top so it meets the horseshoe. Reassemble.

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Electronic Security-Keypad Entry Flex-Lock...There's a wealth of info under that heading. You will be able to see a PDF file of the original print instructions, as well as a video of how to install the lock. This is useful because there should be a sticker to be found on the backside of the keypad, with the code number ( the programming code) that you need to reprogram the lock. This installation video (fourth item down) will be useful to allow you to disassemble it and view the sticker. This is also a great time to change the 9-volt battery! A battery should last about three years under normal usage.The ninth item under that same header is a video which walks you through how to reprogram the keypad to your new code, using that program code that you found on the backside of the keypad.

A note about the PDF files: If you cannot view a given file, you need to first install Adobe reader. You can get the free download from here:

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Schlage's warranty policy covers the electronics for 1 year to the original purchaser. Last week I answered another question about buying the keypad assembly for a Schlage lock. Here's his experience:"I had commented on their site about no spare parts being available and
one of their reps contacted me and says they are going to replace the
lock for me. This is a very generous gesture on their part and if it
comes thru, will be a great deal for me. However, the problem still
remains that there are no parts available for the other people that have
this same problem. The locks have a lifetime warranty on the finish and
mechanism but the electronics only have a 1 year guarantee...."I suggest that you contact Schlage, but you will probably find that you can't buy the switch you need. Plead your case, ask to have it elevated, make a negative comment on their website like the other gent did.Here's the contact information:Go to Schlage.com Click on :"For your Home", then "Service & Support", and under that "Contact Us"Good luck!

Assuming you've followed the installation directions accurately and do not have a mechanical bind within the lock or between the lock and strike plate (how does it operate when cycled with the door open?). Beyond that, I'd exchange the lock with a new one.

On this page you will find videos of how to install and how to program your lock:

it sounds like the latch is binding on the strike plate. you can do one of two things, move the strike plate up or down to make clearance room, or take a flat file and file down the part of the strike where the latch is getting stuck. put some chalk (chalk line type) on the strike, close the door and then reopen, you should be able to see where the latch is sticking as the chalk will be gone from that part of the latch, this is where you would file.

you should be able to stop by your local locksmith shop and they should have some on hand --- and if they do not have it in stock, they will be able to order you one from their supplier, ( should take about 3 days for them to get it ).