Corporate Advocacy Program: The best way to manage and repair your business reputation. Hiding negative complaints is only a Band-Aid. Consumers want to see how businesses take care of business. All businesses will get complaints. How those businesses take care of those complaints is what separates good businesses from bad businesses.

On June 17, I ordered an iPhone 5 Luxmo silver rhinestone three-piece cover. The cover itself is two pieces and inclufed was a clear protective screen cover. I didn't received a confirmation for awhile and logged into my account on several occasions and the order stated that it was processing. I sent them an email and then I received a confirmation that it has been shipped on June 23. At no time was there a tracking nuimber supplied. Ten days to two weeks later I received it. Inside was an iPhone cover.....one piece and no protections screen. This was a cheap cover and clearly the wrong one. In checking my order I noticed that it stated I ordered an iPhone 4 cover which I didn't. When I searched the internet, it took me to this website and it stated that it was an iPhone 5 cover and specifically a Luxmo. Since then it has been changed to an iPhone 4 on their website. This was a hard cover to find and the last website I ordered it from was out of stock. It was a little more expensive through iGearUSA but I figured that was okay because not all of these covers are the same. What a shock when I received it. I have sent them numerous emails without a response by either email or phone. I just found a telephone number on the internet and left a message with Customer Service requesting a call back. It is highly unlikely I will receive that phone call from what I have experienced so far.

An important note: when I received the cover it was in a white padded envelope, of which I still have, "By Air Mail - Par Avion" which tells me this item was not shipped from out of the USA. This is misleading as their website leads you to believe that it is a company in the U.S. I very rarely order outside of the United States and certainly would not for a phone cover. I would like a refund, as small as it may seem, for the amount of $12.99. The website even states that refunds will be made but I need an RMA#. Well, if they would answer their phone or their countless emails, I would be able to do just that. At this stage, I don't see why that is even necessary. Had I known what was in this envelope, I would have marked it "Return To Sender" but how could I without a return address. Beware of companies who supply no return address. As much as I have ordered on the internet, this has taught me to check every company I wish to order from for complaints before I complete any order to insure it is reputable.

Corporate Advocacy Program: The best way to manage and repair your business reputation. Hiding negative complaints is only a Band-Aid. Consumers want to see how businesses take care of business. All businesses will get complaints. How those businesses take care of those complaints is what separates good businesses from bad businesses.