Last week I presented my Voice of the Customer presentation at the Dutch Emerce eTravel 2011 event in Amsterdam. The event which focusses on developments and trends in the online travel industry was a great moment to share some of my experience setting up and maintaining Voice of the Customer programmes.

During the eDay 2010 conference, hosted by Emerce in Rotterdam, I had the opportunity for a one-on-one with Derek Sivers. Derek was the driving force behind CDBaby.com and HostBaby.com helping independent musicians sell there music via the internet. In 2008, Derek sold CDBaby and started a 2 year journey to everywhere. Living the nomadic lifestyle […]