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What do I need to consider when choosing an Electricity retailer?

Too often a retailer will encourage you to sign a contract giving you the impression that you will be able to obtain a discounted or reduced rate. Be sure that if you do obtain a discount that you know what the discount is compared against and that the reduced rate will not be altered a few months after the signing of the contract .There are a number of retailers offering better rates however this is too often just a honeymoon rate and before long you could be locked into a contract only to find that the discount no longer exists and in some cases you could be worse off than before you initially entered the agreement. Always check the terms and conditions of the agreement.

Other Retailers may offer a non-contract Term. There is nothing to gain from this as this could give the retailer the OK to change or increase the rates at any time. If the price negotiated from the retailer is subject to change without sufficient reason than you may be wasting your time and money. Sometimes the cheapest quote is not always the best.

What is the advantage in signing an electricity contract?

Why not have securities or arrangements in place to prevent increases from happening?

ICB Business Solutions will endeavour to find the correct contract for your businesses in order to not only reduce the cost of electricity but to also protect your business against unnecessary price increases. ICB will always try to find a form of price guarantee from the retailers that service our clients.

ICB will always try to recommend Australian owned companies. If you are loyal to Australian owned companies it would be advised to find out who is in control of the retailer. Is the retailer owned and controlled within Australia? This not only helps the Australian economy but also reduces the risk of customer service being used offshore.

Price

ICB Business Solutions Pty ltd is dedicated to finding our members the best available price at the time without sacrificing customer service and business support. This is created by the use of the numbers .ICB tends to negotiate as a group rather than trying to negotiate your account individually. This gives ICB more buying power and allows your voice to be heard.

Customer service

Some retailers have incorporated the customer service for business customers along with their residential customer service. If this is the case with your retailer it could create problems when trying to deal with customer service. Be sure that you are treated as a business client and that you are not sitting on the phone during business hours trying to resolve issues with your retailer or being transferred through to an overseas customer service centre that may not even understand or comprehend your problem through lack of communication.

Billing accuracy

Most retailers will have a billing estimate system as Electricity Meters can be read every three months and retailers prefer to be quarterly. If you feel the an estimate is incorrect, be sure to contact the retailer and ask for the correct adjustment to be made so that your money is not being held by the retailer for anymore length of time more than what is necessary. If you believe that you are being billed incorrectly and are not receiving the satisfaction that you require, the Energy and Water Ombudsman of Victoria may be in a position to help www.ewov.com.au

What do I need to do?

Please fax or email a copy of you power bills along with you contact details and an ICB consultant will be in touch with you in order to discuss the possible options that you may benefit from.