Proactively Monitor User Experience in a User-Centric Digital World

Most application teams are content to only monitor their infrastructure. If the servers are up, everything must be fine. Recent surveys found that only 26% of application teams will proactively examine user experience in production. In fact, 72% completely lack curiosity and first learn about User Experience issues and poor application performance through user complaints at the help desk.

However, the problem comes when application performance impacts your user’s engagement. They may not complain; but their efficiency is impacted and they may just take their business somewhere else which is reflected in business metrics.
As such, lack of visibility into the enterprise application performance costs millions and directly impacts business revenues and efficiency.
Join us for Part 2 of our Application Visibility with Application Performance Management (APM) Webinar Series to learn how HPE APM enables visibility into your User Experience and alerts you when applications are performing poorly and before users are impacted.
During this webinar you will learn how HPE APM helps you:

In 2014, the founders of VerticalRent (www.verticalrent.com) were featured by Microsoft BizSpark for their early achievements with launching the industry leading rental property management and tenant screening software platform for property managers and landlords. In that article, Microsoft wrote: Matt Angerer is an IT professional by day and a landlord by night. At all times, he has an entrepreneur’s heart and mindset.

A lot has changed since 2014. VerticalRent has more than quadrupled in the sheer number of landlords using the platform from every corner of the United States. The one thing that has not changed is that VerticalRent remains a small operation without employees that epitomizes the concept of a Lean Startup. If you're an IT professional by day who has been toiling with the idea of launching your own "side-gig", you'll want to tune into this BrightTalk webinar to learn how Matt Angerer, Founder of VerticalRent, started with a simple idea and scaled it into a platform that services over 25,000 landlords and nearly 50,000 renters across the United States in 5 short-years -- all while keeping his day job, running his rental properties, and financially supporting a family of 4.

Matt will share with you the techniques he learned that allowed him to balance his personal and professional life to create a software as a service business. In this Webinar, he'll cover:
- The Learn Start Up Mentality - What it Means and How to Live it Day by Day
- Why a Slow-Growth Approach is Better for Certain Personality Types
- How Anyone Can Create a SaaS Platform to Create Side Revenue
- Why SaaS is More Lucrative in the Long-Term than Consulting
- The Darkside of Entrepreneurship and Why Its Necessary

Join us on Wednesday, October 3rd at 9am PT / 12pm ET for this live interview!

The cloud is not only "other people's computers," it is also "other people's networks." In fact, the network behind the cloud is just as important as the compute and storage resources it interconnects with. To support the massive scale required, cloud network operators focus on a very narrow range of network topologies, typically some form of the spine-and-leaf, and often build highly customized control planes.

This session will focus on changes taking place in the world of cloud networking world; specifically, the disaggregation of software from hardware, and the movement from BGP as the "standard" control plane to the use of link state protocols combined with Software Defined Networking (SDN) principles.

About the presenter:
Russ White began working with computers in the mid-1980's, and computer networks in 1990. He has experience in designing, deploying, breaking, and troubleshooting large scale networks, and is a strong communicator from the white board to the board room. Across that time, he has co-authored more than forty software patents, participated in the development of several Internet standards, helped develop the CCDE and the CCAr, and worked in Internet governance with the Internet Society. Russ has a background covering a broad spectrum of topics, including radio frequency engineering and graphic design, and is an active student of philosophy and culture.

Russ is a co-host at the Network Collective, serves on the Routing Area Directorate at the IETF, co-chairs the BABEL working group, serves on the Technical Services Council/as a maintainer on the open source FR Routing project, and serves on the Linux Foundation (Networking) board. His most recent works are Computer Networking Problems and Solutions, The Art of Network Architecture, Navigating Network Complexity, and the Intermediate System to Intermediate System LiveLesson.

Containers enable you to develop and deliver applications in a consistent, fast, and reliable fashion. But the ecosystem around them is enormous, things are moving extremely fast, and getting started can be overwhelming.

In this session you will learn how to get started on your journey of integrating Docker and Containers into your applications and infrastructure. You will understand what containers actually are and how to get the most out of them. The key take takeaways from this webinar include:

- The core concepts around Docker and Containers
- How to approach Docker and Containers without losing sight
- Where to start and how to ensure progress
- How containers will shape the way you think about applications and infrastructure
- Challenges you might encounter along the way and solutions to overcome them

In the history of enterprise storage there has been a trend to move from local storage to centralized, networked storage. Customers found that networked storage provided higher utilization, centralized and hence cheaper management, easier failover, and simplified data protection, which has driven the move to FC-SAN, iSCSI, NAS and object storage.

Recently, distributed storage has become more popular where storage lives in multiple locations but can still be shared. Advantages of distributed storage include the ability to scale-up performance and capacity simultaneously and--in the hyperconverged use case--to use each node (server) for both compute and storage. Attend this webcast to learn about:
•Pros and cons of centralized vs. distributed storage
•Typical use cases for centralized and distributed storage
•How distributed works for SAN, NAS, parallel file systems, and object storage
•How hyperconverged has introduced a new way of consuming storage

We all know technology can improve the customer experience, but exactly which technologies and how do we apply them? Too much technology, too quickly deployed can result in frustration and failure.
In this webinar, we will review some fascinating, real-world case studies of how companies transformed their customer experience. We'll address:
• What were their challenges?
• Which technologies were key in their transformation?
• Who ran the project?
• How did they measure success?

Content is now the way that businesses should be selling their products and services. Creating a consistent content strategy will set you up for success. Content can consist of various types of media, such as video, audio and written blogs or articles. Using technology to create, distribute and schedule your content will keep your business top of mind for your ideal target market. Join this live webinar with Jean Ginzburg to learn more about how to develop a content strategy for your business.

About the speaker:
Jean Ginzburg is a #1 best-selling author, serial entrepreneur, digital marketing expert with more than 10 years of industry expertise helping companies scale revenue, optimize sales and marketing processes and improve productivity. Jean is the CEO and Founder of JeanGinzburg.com, a digital marketing education company and Ginball Digital Marketing, a digital marketing agency. Jean's clients range from brand name Fortune 500 companies to innovative start-ups. Additionally, Jean is a contributing writer for AMEX Open Forum, Influencive and Authority Magazine. In July 2018, Jean was named a "Women to Watch" by Colorado Biz Magazine.

Nemertes recently completed an extensive research project evaluating how companies are transforming their customer experience. In the second episode of our Digital Customer Experience webinar series, you'll learn:
• How are companies organizing to transform CX?
• Who runs the projects, and who is on the teams?
• What is a typical budget for digital CX?
• What technologies are crucial for success?
• How do companies measure success?
• Which vendors receive the highest scores from their customers?

The SNIA Swordfish™ specification helps to provide a unified approach for the management of storage and servers in hyperscale and cloud infrastructure environments, making it easier for IT administrators to integrate scalable solutions into their data centers. Swordfish builds on the Distributed Management Task Force’s (DMTF’s) Redfish® specification using the same easy-to-use RESTful methods and lightweight JavaScript Object Notation (JSON) formatting.

Join this session to receive an overview of Swordfish including the new functionality added in version 1.0.6 released in March, 2018.

We’re increasingly in a multi-cloud environment, with potentially multiple private, public and hybrid cloud implementations in support of a single enterprise. Organizations want to leverage the agility of public cloud resources to run existing workloads without having to re-plumb or re-architect them and their processes. In many cases, applications and data have been moved individually to the public cloud. Over time, some applications and data might need to be moved back on premises, or moved partially or entirely from one cloud to another.

That means simplifying the movement of data from cloud to cloud. Data movement and data liberation – the seamless transfer of data from one cloud to another – has become a major requirement.

In this webcast, we’re going to explore some of these data movement and mobility issues with real-world examples from the University of Michigan. Register now for discussions on:

•How do we secure data both at-rest and in-transit?
•Why is data so hard to move? What cloud processes and interfaces should we use to make data movement easier?
•How should we organize our data to simplify its mobility? Should we use block, file or object technologies?
•Should the application of the data influence how (and even if) we move the data?
•How can data in the cloud be leveraged for multiple use cases?

The price you pay for your UCC subscription, software, servers, or licenses is only part (and often, a small part) of your overall costs for UCC. And there are differences depending on your selected architecture and vendor.

Nemertes has researched what companies actually spend on UCC for 14 years now. In this webinar, we will share some of the key metrics you should consider when selecting a UCC provider—along with real-world data on what it costs to operate various providers. We will cover:

• What are the differences in operational costs, by size of rollout, for select providers?
• How do those costs change if you decide on a cloud vs. on-premise rollout?
• What are the top 5 questions I should ask in my UCC RFP?

We also will demonstrate Nemertes’ UCC Cost Analysis Tool, an interactive tool that uses Nemertes’ research data to deliver actual costs customized to your organization.

This Vivit SIG Talk session will feature a thought leader who will share his vast knowledge and experience with OpenStack Cloud. Join us to hear a customer story on how a full OpenStack solution increased productivity and its implementation from start to finish.

Speaker: Dr. Kenneth Tan
How to build an OpenStack cloud in Academic sector: University of Edinburgh: University of Edinburgh: The popularity of private cloud adoption even in the academic sector is rapidly rising. Today, OpenStack in academia is not just a subject we discussed at summits or conferences anymore. But how can you successfully adopt OpenStack when even log management and monitoring seems to be piecemeal for operators? It is clear that full OpenStack solution would be beneficial for efficient, automated, and cost effective cloud computing solutions, without requiring large OpenStack operations teams. Not all operators have the luxury of having teams dedicated to operate OpenStack.

During the presentation we will talk about how University of Edinburgh is more productive than ever with a full OpenStack solutions - Deploy, Operate, Upgrade, about how we put into production in 8 weeks the research services department of one of the UK’s largest academic private cloud system, and what is still missing for OpenStack to make the adoption of cloud computing more flexible and self-served.

Hundreds of companies, both old and new, are providing technology designed to improve customer engagement, ultimately raising customer experience scores. Everything from contact center to CRM to user sentiment to in-app contextual communications to many more areas are part of the customer engagement movement.

This first episode of our Digital Customer Experience series serves as a tutorial of technology categories and providers assisting in any customer interaction and analytics to evaluate success.

A recent survey conducted by Ensono, in partnership with the Cloud Industry Forum, showed that 89% of respondents believed that legacy technology was a barrier to effective digital transformation. Given that many organisations operate a complex technology landscape often with elements in different locations, and with core components that are regarded as ‘legacy but critical’, there needs to be a clear and simple approach to overcoming these obstacles.

Breaking down the barriers requires effective change in people, process and technology to attain a viable level velocity that will enable transformation without being held back by perceptions of legacy issues.

Examining these issues, this webinar will provide insight and thought provoking approaches for organisations seeking to transform their operations against this backdrop.

The “Great Storage Debates” webcast series continues, this time on FCoE vs. iSCSI vs. iSER. Like past “Great Storage Debates,” the goal of this presentation is not to have a winner emerge, but rather provide vendor-neutral education on the capabilities and use cases of these technologies so that attendees can become more informed and make educated decisions.

One of the features of modern data centers is the ubiquitous use of Ethernet. Although many data centers run multiple separate networks (Ethernet and Fibre Channel (FC)), these parallel infrastructures require separate switches, network adapters, management utilities and staff, which may not be cost effective.

Multiple options for Ethernet-based SANs enable network convergence, including FCoE (Fibre Channel over Ethernet) which allows FC protocols over Ethernet and Internet Small Computer System Interface (iSCSI) for transport of SCSI commands over TCP/IP-Ethernet networks. There are also new Ethernet technologies that reduce the amount of CPU overhead in transferring data from server to client by using Remote Direct Memory Access (RDMA), which is leveraged by iSER (iSCSI Extensions for RDMA) to avoid unnecessary data copying.

That leads to several questions about FCoE, iSCSI and iSER:

•If we can run various network storage protocols over Ethernet, what
differentiates them?
•What are the advantages and disadvantages of FCoE, iSCSI and iSER?
•How are they structured?
•What software and hardware do they require?
•How are they implemented, configured and managed?
•Do they perform differently?
•What do you need to do to take advantage of them in the data center?
•What are the best use cases for each?

Join our SNIA experts as they answer all these questions and more on the next Great Storage Debate.

After you watch the webcast, check out the Q&A blog from our presenters http://bit.ly/2NyJKUM

FICON (Fibre Channel Connection) is an upper-level protocol supported by mainframe servers and attached enterprise-class storage controllers that utilize Fibre Channel as the underlying transport. Mainframes are built to provide a robust and resilient IT infrastructure, and FICON is a key element of their ability to meet the increasing demands placed on reliable and efficient access to data. What are some of the key objectives and benefits of the FICON protocol? And what are the characteristics that make FICON relevant in today’s data centers for mission-critical workloads?

At most organizations, conference rooms are less than perfect--and that affects the productivity of any meeting. Inconsistency is the cornerstone of meeting room space, whether it's the power outlet locations, wired or wireless connectivity, brand of digital whiteboard, or video conferencing capabilities. That's why many companies are investing in "Conference Room of the Future" initiatives.

Nemertes recently conducted research among 600+ global organizations, and this webinar will focus on best practices.

It will address the following:
• What technologies are crucial to effective meetings?
• Who should run the meeting-room overhauls for the most success --IT or facilities?
• What are the differences between smaller, huddle rooms and large conference rooms, in terms of user expectations?
• How do advanced technologies, such as artificial intelligence and Internet of Things, play a role in meeting rooms?
• What should IT leaders look for in management and monitoring tools?

We look forward to sharing this information with you and answering your questions!

Join this 10 minute live Q&A with Splunk cloud migration experts as they discuss how organisations are cutting through the fog to gain visibility into their cloud environments for monitoring usage, security, compliance and keeping control of costs.

Join this live panel discussion with experts from NetApp to learn the latest trends, technologies and future predictions for hybrid cloud infrastructures.

Tune into this interactive Q&A session to hear from Cloud, MSP and Infrastructure experts on:

- The future of data services for hybrid cloud platforms
- How to modernize your IT architecture
- Why a one-size-fits-all-approach doesn't work for hybrid cloud platforms
- Where managed hosting and managed services fit into your cloud strategy
- The latest trends in multi-cloud and what it means for enterprise applications

Without a solid collaboration strategy, organizations are very unlikely to succeed at digital transformation initiatives, particularly those that involve improved customer experience. The "customer" may be internal or external to the company.

• What measurable benefits do collaboration tools bring to CX?
• How can IT and business teams use CX initiatives to help secure budget for collaboration projects?
• What does management need to change--immediately--to help propel better collaboration and improved CX?
• How do collaboration initiatives integrate with CX in the contact center?
• How can you benefit from emerging AI integrations in both collaboration and contact-center tools?

Cloud computing is a general concept that incorporates software-as-a-service (SaaS), platform-as-a-service (PaaS), infrastructure-as-a-service (IaaS) and other recent well-known technology trends in which the common theme is reliance on the Internet for satisfying the computing needs of the users.

This channel features presentations by thought leaders who cover the key topic areas in this increasingly important field.