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Shop policies

Last updated onSeptember 6, 2012

I have sold felt for some time over at BigFish.etsy.com (my supplies store) but the felt kept growing and it needed a new home all of its own. Now i can list each colour individually and each size individually to save all confusion.

I hope you like the new FELT shop!?

Accepted payment methods

Pay with Visa

Pay with Master Card

Pay with American Express

Pay with Discover

Pay with PayPal

Payment

I am a UK store - i only accept payments by paypal.
If you are a UK customer and prefer to pay in GBP please convo me and i will send a new invoice in GBP based on the current conversion rate.

I will accept UK cheques in exceptional circumstances.

Shipping

I aim to ship within 3 working days - mostly sooner. I ship to YOUR ETSY ADDRESS - the address you have given me.
Standard UK First Class shipping and i always keep a receipt of proof of purchase incase a package gets 'lost'. In over 1,500 sales so far, i have only known one or two to genuinely disappear.
I CANNOT refund you on late or lost parcels. As i keep a proof of sending for every parcel i do not accept responsibility if the postal service do not deliver BUT i will try to help you in any way i can.