Noticeboard

Appointments

Appointments may be made by calling at the surgery or telephoning. Routine appointments should be available with the doctor or nurse of your choice within three days and can be made up to four weeks in advance.

We can offer appointments early mornings and evenings for patients who cannot attend our normal hours and also have late afternoon appointments for any children who need to be seen the same day.

Please remember to book one appointment for every patient that needs to be seen, i.e. mother and baby is 2 appointments.

Telephone Advice

The doctors and nurses are able to give advice over the telephone. If they are consulting with a patient you will be asked to leave a contact number and they will ring you back.

Cancellations

If you cannot attend an appointment for any reason please inform us as soon as possible in order for us to give the slot to someone else. If you arrive late for your appointment we cannot guarantee that you will be seen and you may need to book another appointment. If you do not attend your appointment without notifying the surgery you will be sent a letter regarding this. If you do not attend on three occasions you will be asked to leave the list.

Home Visits

Whilst we encourage our patients to come to the surgery, where we have the proper equipment and facilities available, we do appreciate this is not always possible. In this respect, if you do need a home visit, you can help us by calling reception before 10:00.

You may only request a home visit if you are housebound or are too ill to visit the practice. Your GP will only visit you at home if they think that your medical condition requires it and will also decide how urgently a visit is needed. Please bear this in mind and be prepared to provide suitable details to enable the doctor to schedule house calls

You can also be visited at home by a community nurse if you are referred by your GP. You should also be visited at home by a health visitor if you have recently had a baby or if you are newly registered with a GP and have a child under five years.

We are delighted to be able to offer you the facility to book, cancel and confirm appointments with your doctor online, also to order your repeat prescriptions with ease as your up to date prescription list appears online for you. You just need to tick the relevant repeat medication you require. You can also request certain information regarding your medical records including immunisation history, allergies and alerts .To register for this service just follow the simple steps below.

You need to visit Liverpool House Surgery in person with photo identification e.g. a passport or a photo driving licence to request access to "Patient Access" . Before giving access to any online service, NHS England recommends that you verify the identity of the requestor and ensure they understand their role in keeping personal information secure.

A very simple registration form will need to be completed and signed and a copy will scanned into your records.

Your request for Patient Access will be processed and your details printed within a few minutes. (Please note if you are a new patient this process may take up to a week).

Once you have your registration letter from us you can use the link below to access the Patient Access site where you can register, commence booking appointments, order prescriptions and access your summary information (immunisations, allergies and alerts).

This will take you to Patient Access website. Click onto the green "Register" box and just follow the instructions using the details you have received from Liverpool House Surgery.

If you have any concerns or queries using this site please do not hesitate to contact us.

Sickness Certificates

You do not require a doctor's sickness certificate for any illness lasting seven days or less. Your employer may however require you to complete a self-certification form (SC2) which is available from your employer or on the HMRC website.

Evidence that you are sick

If you are sick for more than seven days, your employer can ask you to give them some form of medical evidence to support payment of SSP (statutory sick pay).

It is up to your employer to decide whether you are incapable of work. A medical certificate, now called a 'Statement of Fitness for Work’ (see below) from your doctor is strong evidence that you are sick and would normally be accepted, unless there is evidence to prove otherwise.

You could also provide evidence from someone who is not a medical practitioner, e.g. a dentist. Your employer will decide whether or not this evidence is acceptable. If your employer has any doubts, they may still ask for a medical certificate from your GP.

Statement of Fitness for Work - ’Fit Note'

The 'fit note' was introduced on 6 April 2010. With your employer's support, the note will help you return to work sooner by providing more information about the effects of your illness or injury.