Pens & More....

Return Policy

RETURN & REFUND POLICY

Customer satisfaction is very important to us, please email us at contact@ps-products.com if there is an issue with your order. Please select the reason that best details your item issue, along with images (images must show damage goods of 10% of the order). All Claims must be submitted within 30 business days after shipping of order. PS-Products.com reserves the right to refuse returns. Upon reviewing and accepting your claim, full or partial refund will be processed within 7-10 days of receipt of returned goods. A 10% restocking fee is applied to all returns.

REPLACEMENT POLICY

Printed Product Claims – either due to a typo or other issues – our policy to redo the order and ship it via ground shipping method will still prevail. When an error has been confirmed, (upon following instructions under “claims”) Claim instructions will be given on an email once your claim is received. We will make every attempt to promptly redo the order. We will process the redo order exactly as you had originally requested minus any errors that we made. We will not change the product, the logo or artwork or the imprint color when processing the redo unless approved by you.

DISCLAIMER POLICY

Due to variances of materials and other circumstances beyond our control, PS cannot guarantee continuity of shade, color, size, texture or construction of finished goods from lot to lot. Due to manufacture tolerances, all dimensions have acceptable variations that are dependent on the product. PS is not liable for delays due to acts of God, material shortages and shipping or customs interventions.

QUALITY OF CERAMICS

Due to the inherent properties of ceramic ware produced by foreign manufacturers, there may be imperfections or irregularities which should not be perceived as defective. Variations in materials, firing temperatures and color pigments may result in variations in glaze, overall appearance and imprint colors. These variations must be considered acceptable.

Imprint on Ceramic: PMS Color match not available. Note: Because of high firing temperature of ceramic enamels, exact color match cannot be guaranteed.

REGISTRATION

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A registration variance of ±1/32" may occur with multiple colors and must be considered acceptable registration.

About PS Products

PS Products is one of the largest suppliers of custom & personalized wholesale products in the United States. Our 80,000 Sqft Facility centrally located in Dallas TexasPS Products provide distributors with top quality custom promotional products at the lowest prices in the market. Our goal continues to be your complete satisfaction. In the promo industry, our extensive inventory allows us to extend you with valuable low-cost factory and quick turnaround time. With hundreds of specialists, each playing a role in our different departments, we ensure that we deliver only premium promotional products that in return procure you with a similar experience. We understand the importance of advertisement, be it at a small business or large corporation scale, and thus seek to assist your customers in obtaining their money's worth with effective marketing solutions they have long been looking for. We know you seek to present your clients with customized items that reflect on their business values, and we guarantee you will be absolutely satisfied with the outcome of our custom-made products. Event planners, major agencies and corporations, hospitality businesses such as restaurants, hotels, bars, pubs, casinos, lounges and diners, just to name a few, comprises the whole of our major focus. Being the number one mugs purchasing source in the country, we have expanded in other areas that allow us to cater to your specific needs. We not only bring you a varied catalog of promo mugs, but also custom printed travel mugs, personalized photo mugs, custom sports bottles, imprinted shot glasses, specialty glassware items, wholesale tote bags, inexpensive printed pens, custom tshirts and other personalized promotional products that are certain to bring you the attention you seek. But wait! We can also cater to wedding, bachelor and bachelorette favor needs, party decorations, promotional giveaways for trade shows and conventions and much more. At PS Products you'll find just the right product for your customer.
As we say it out loud - Bringing Your Brands To LIFE !!!