Dynamic, articulate and
experienced Information Technology Professional with broad based
experience in project management, end-user training, and technology integration
strategies. Eager to contribute advanced technology, troubleshooting and
customer service skills toward supporting the goals of a progressive employer.
Strong understanding of network infrastructure, business system applications
and hardware/software support requirements. Ability to drive IT
management initiatives to maximize performance and serve the needs of
end-users. Thrive in a fast paced, high volume environment and provide
superior customer service to both internal and external clients. Associate
Member of the Project Management Institute.

Develop
comprehensive end user training tools to ensure maximized understanding of the
software applications and optimize functionality of business tools.

Key
contributing author for technical instruction documentation to aid clients in
understanding and utilizing the software.

Leverage
technical skills to evaluate, address and resolve issues; interact with all
business levels to explain product features and effectively manage a high
volume of help requests for assistance with software and database issues.

2000:
Cablevision - Help Desk Analyst

Provided
help desk support, troubleshooting and resolution for system deficiencies and
issues for end-users at 40 retail locations and corporate headquarters.

It
was a pleasure (speaking with you/meeting with you) on the (date for example,
19th of February or 3rd of July). I would like to take this opportunity to
thank you for the time you spent with me, as well as to express my appreciation
for the information you offered.

I
am very interested in the (name of position) position, and I am convinced now,
more than ever, that it is the right job for me. I feel my background and
qualifications prepare me well for just the sort of challenges and
responsibilities we discussed.

Again,
thank you for considering my qualifications. I enjoyed our talk, and am
available at any time to provide you with any more information you may need. I
look forward to hearing your decision.

I
have enjoyed much success in my career as an IT / Implementation Specialist,
and am ready to take on new responsibilities and challenges. Please
accept this letter and resume as application for the position of <position
here> with <company here>. After reading the job description on
<site here>, I am convinced that my experience and skill set is a perfect
match.

I
am seeking a handle a high-volume, fast paced work environment and can
troubleshoot nearly any technical issues that arises. I am a loyal,
hard-working and dedicated professional with a track record of leading process
improvement initiatives that result in a higher level of reliability and
customer satisfaction.

My
ability to solve complicated technical issues and handle any urgent situation
is a reflection of my diverse attributes. The technical expertise I have
to offer, along with the ability to support end user training and support
initiatives seems to fit the qualities that you are seeking in a candidate for
the position of <position here>.

The
accompanying resume can give you an overview of my potential for making a
worthwhile contribution to <firm or company name>. As a proven
leader, I believe it would be mutually beneficial for us to meet. I will
call next week to inquire about the possibility of meeting to discuss your
organization s goals and how I can help you meet them.