“I specifically asked for little turkey, and little ham, a lot of cheese and a lot of mayonnaise and they are giving me a hard time. I wonder if you can stop by and just … ,” he said when he called 911 from Grateful Deli in East Hartford on Wednesday afternoon.

The dispatcher remains calm and manages to calm Rother McLennon down, all while trying to make him realize that a sandwich, no matter how much it differs from what he asked for, is no reason to call 911.

“You’re calling 911 because you don’t like way that they’re making your sandwich?” the dispatcher asks.

“Exactly,” he said.

With that settled, the dispatcher offers some advice:

“So, then, don’t buy it,” she said.

But McLennon, who seems to be a regular at the deli, tells her he’s not just calling about this sandwich. He also fears that they won’t make his sandwich to his specific request in the future.

“I mean, I just want to solve this the right way,” he said. “Her sister made it, but she left. They are playing games with me, so I was just wondering if you could come by,” he said. “I just want it resolved and I want to be able to come back here and get the regular sandwich that I ask for.”

The call ends with more advice to the caller

“In the future, just don‘t buy the sandwich,” 911 tells him.

“I’ll look at it before I buy it,” he said.

Tila Azinheira, who owns the deli, said the man placed a phone order for 14 sandwiches and they made them the way he asked. Then, he did not want to pay for them.