Most managers hate having to have a difficult conversation. However, these conversations part and parcel of managing because, at some point, you are going to have at talk to someone about their behaviour, about their performance or about a change that will affect...

How do you train your managers? Do you send them on expensive courses? Do you provide them with mentoring from within your pool of experienced managers? Or do they learn on the job in a structured manner? Current L&D thinking states that the correct answer is a...