Brother Fax / ATA Problem

We have a multifunctional brother fax which is connected on a ATA186. When I will send or receive faxes, there is only a ring at the fax, but not "faxtones". Are there some settings in this devices to change, anyone with experience with Brother faxes?

Re: Brother Fax / ATA Problem

Make sure that the ATA has a device pool with a region configured for G.711. Faxes cannot handle the compression performed by other codecs. If the ATA has worked for faxes in the past, check the speed setting on the fax machine. Fax transmissions are only supported up to 9600 with the ATA.

Re: Brother Fax / ATA Problem

Hi, we have installed fax brother in a couple of customers and we detected that the fax couldn't receive faxes because of the ring cadence, there was a ring at the fax but the fax didn't recognize it.

The solution was changing the Gateway Configuration Call Classification Settings at the ccm to "OnNet", you can see this field at "Configuring Transfer Capabilities Using Gateway Configuration" at the next url:

Re: Brother Fax / ATA Problem

I have the same problem with a Brother Intellifax 4100. I followed the recommendations and configured the OnNet setting in the gateway, however, that did not fix the problem. I switched Fax machines to a Panasonic and it works ok. Looks like you can not manually update the speed to 9600bps in the fax and customer does not want to purchase new fax machines. I know compression is not an issue as it works with the panasonic. Any in input will be appreciated

Re: Brother Fax / ATA Problem

Hi, Armando

I dealed with The Brother help line to have them help me manually set the baud rate to 9600 on a FAX Brother FAX-1270E.

You can call the 1-800 number for Brother help line and ask them for the key sequence to enter maintenance mode on the fax to manually set baud rate, or try the following sequence: (NOTE I GIVE NO WARRANTY ON RESULT AND TAKE NO RESPONSABILITY IF THE FAX IS RENDERED UNUSABLE).

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