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We always aim to provide a high quality service to our customers. However, if you encounter any problems and we
are unable to resolve them you can take your complaint to an independent Ombudsman. Our advice is covered under
the Financial Ombudsman Service. You may be
able to submit a claim through the EU Online Dispute Resolution Platform
if you live outside the United Kingdom or if you prefer not to deal directly with the Financial Ombudsman Service.

Bidmead Cook is a trading style of Ross Financial Services Limited who is an Appointed Representative of Mortgage
Intelligence which is authorised and regulated by the Financial Conduct Authority under number 305330 in respect
of mortgage, insurance and consumer credit mediation activities only.