Appointments

At both Hildenborough and Tonbridge, consultations are by appointment only. Appointments can be made by telephone, online or in person. Emergency surgeries are held each morning, in which patients are given a guide time to attend. Please note that you may have to wait to see the doctor if the surgery is busy. Our doctors' surgery times are available on the 'Opening Hours, Surgery times' tab.

At other times, emergencies will be seen either during or after surgery. We run an "open" list system, which means that you may see any doctor, even if you are not registered with him or her. However, it is our normal practice to encourage continuity of care with our patients. Please try to always see the same doctor about a particular problem you have.

Appointments are for ten minutes and for one person only. Please tell the receptionist when booking if you need longer. Online appointments are currently only available for routine doctors appointments and patients must register with the practice to be able to use this facility by completing the Patient Services registration form, download here: Registration form. You will then be given a letter giving details to set up an online account. If you mislay your letter please note you will need the practice code at log in, this is G82037.

If you feel you need to see a doctor urgently later in the day the receptionist may take your details and the doctor will phone you back after 4 pm, he may be able to give you advice over the phone or will ask you to come in to the evening emergency clinic.

Please bear in mind that the doctors rotas are subject to change. At Leigh and Weald, no appointments are necessary, so please attend during the stated hours and you will be seen although on a busy morning this may involve a long wait. Our doctors' surgery times are available on the 'Opening Hours, Surgery times' tab.

Extended Hours

Additional surgeries are held on Monday evenings between 6.30pm and 8pm at Trenchwood Medical Centre and on Saturday mornings between 8am and 12pm at Hildenborough Medical Centre. These surgeries are for pre-booked appointments only and there will be limited access to certain support services, eg phlebotomy, at these times.

Emergencies will continue to be dealt with by NHS111, the Out of Hours Service, which is accessed by dialling 111.

Home Visits

If possible please try to telephone our receptionists before 11am if you require a home visit.

A doctor or nurse may phone you back as it may be that your problem can be dealt with by telephone advice, or that it would be more appropriate to send a nurse, or indeed arrange a hospital attendance.

House visits are only available for patients who are housebound because of illness or disability.

Please remember that several patients can be seen in the practice in the time that it takes to make one home visit. There are also better facilities for examining and treating patients at the Medical Centre.

Telephone Advice

Please telephone before 10.30am. You will be asked to leave your contact details and the doctor will phone you back, usually after morning surgery. Please note, all telephone calls to the practice are recorded.

Our staff have strict instructions not to interrupt a consultation unless it is an emergency.