I am on 2D and we finally have a landline up and running. When you pick it up, it kills the internet, no access at all until 30 seconds or so after you put the phone back on the hook. Now I know you need filters on all lines. The landline and router are in two different rooms. The Landline has a filter on it, one slot for Phone, the other for ADSL. I have tried a few filters with the router, but the internet wont connect at all, as if the filters are "blocking" it from connecting. I have also tried double filters, tried connecting both the landline and router in the same filter, but the phone is dead and internet wont connect. I have varying brands of filters, D-Link, TP-Link and another I cant remember the name of right now.

The router 2D gave me is a fritzbox, so do I need a specific brand of filter?

Ok I will PM him, or would it just be easier to buy one from trade me and plug it in myself? Im guessing you just plug it in to the phone jack and thats it?

We were on ADSL too.

Unfortunately, it's not as simple as plugging them into a phone jack. The master filter is installed where the phone line meets the house, Roughly, the master splitter splits the internet signal from the phone signal. Then a single jack in the house is set aside for internet use only. The other phone jacks are used for the phones.

A professional installer can also check the wiring in the house because problems with the wiring can cause internet speed issues too.

Ok I will PM him, or would it just be easier to buy one from trade me and plug it in myself? Im guessing you just plug it in to the phone jack and thats it?

We were on ADSL too.

Unfortunately, it's not as simple as plugging them into a phone jack. The master filter is installed where the phone line meets the house, Roughly, the master splitter splits the internet signal from the phone signal. Then a single jack in the house is set aside for internet use only. The other phone jacks are used for the phones.

A professional installer can also check the wiring in the house because problems with the wiring can cause internet speed issues too.

A master filter really is the best option, but given you've only just had this connection put it, it could also be a problem in the Chorus network. A badly crimped joint or similar could cause this sort of issue too.

Ok I will PM him, or would it just be easier to buy one from trade me and plug it in myself? Im guessing you just plug it in to the phone jack and thats it?

We were on ADSL too.

Unfortunately, it's not as simple as plugging them into a phone jack. The master filter is installed where the phone line meets the house, Roughly, the master splitter splits the internet signal from the phone signal. Then a single jack in the house is set aside for internet use only. The other phone jacks are used for the phones.

A professional installer can also check the wiring in the house because problems with the wiring can cause internet speed issues too.

I don't cover the Wellington area, but you should be able to request one to be installed through your ISP. Cost I think starts at $200.

You could also try install your self if you think your confident enough.

You other option is to just log a fault, and hope it is external and not get charged for it.

Chorus has spent $1.4 billion on making their xDSL broadband network faster. If your still stuck on ADSL or VDSL, why not spend from $150 on a master filter install to make sure you are getting the most out of your connection?I install - Naked DSL, DSL Master Splitters, VoIP, data cabling and general computer support for home and small business.Rural Broadband RBI installer for Ultimate Broadband and Full Flavour

Ok I will PM him, or would it just be easier to buy one from trade me and plug it in myself? Im guessing you just plug it in to the phone jack and thats it?

No, its hard wired into your landline at the demarc (where the line first comes into your house) and a new cable is run to wherever you want to sit your modem. There may have been something else connected to your landline that broke the normal plugin filters, who knows.

Let me know if you want me to come and install one anywhere in Auckland.

Qualified in business, certified in fibre, stuck in copper, have to keep going ^_^

Twitter »

Follow us to receive Twitter updates when new discussions are posted in our forums: