Our support team is regularly confronted with similar questions. We have summarized answers to these questions here and would like to ask you first to browse through the FAQ’s where you may already find the answer to your questions.

This will save you time and the support team will find more time to answer your important support cases quickly and with high quality.

– Due to a multitarget setup, no OCO link can be generated between Stop and Target
– Deviation in the PnL statement
– Will my AT ++ or Scripted trading strategy also run when I am offline?
– Can AgenaTrader acquire a trading logic for automated trading? (Strategies, indicators, conditions)

– AgenaTrader on several computers
– Resetting AgenaTrader to older settings: backup
– Does AgenaTrader support MAC OSX (Apple)?
– Are my data still available after Backup?
– Backup Service Anbieter
– Download of the current AgenaTrader Release
– Update 32bit to 64bit System

– Missing market data
– Do I have the latest version?
– Have I connected AgenaTrader to the broker and data feed correctly?
– Do I have the right account settings?
– Have I imported the instrument lists and mappings?
– Are the trading times set correctly?
– Have I selected the right chart style?
– Have I subscribed to market data for the instrument (symbol)?
– (Only for futures) Has the correct contract month been set?

In order to be able to comply with the GDPR and to be able to cope with a structured and comprehensible data processing process in the support area – which is not possible with simple e-mail traffic – please use this contact option only:

If for some reason you can not start the AgenaTrader,

or you do not have the AgenaTrader installed on this machine.

In all other cases, we ask you, your concerns and technical problems

directly via the support ticket popup from the AgenaTrader platform

to send it to our team, as this is the only way we have all the necessary data and information to ensure a smooth and rapid settlement in your favor.

Good product and price advice is important to us so that you can choose the right one. If you need support with online shopping, then you are in the right place here:

Address your inquiry via contact form to us or

Use live sales chat in the TradersYard shop.

We are there for you at the usual office hours.

Note: Our sales team is fully trained on product and price inquiries and therefore can not answer questions about technical issues or detailed user questions. For technical questions please send a ticket directly from the AgenaTrader platform.