Established in 2004 North East Letting is a leading independent letting agent and property management specialist in the North of England. Managing hundreds of residential properties across the region, we offer landlords, investors, developers and corporate clients professional property advice and a variety of letting and management solutions to meet even the most demanding needs. We have offices in Newcastle, Gateshead, Durham, Northumberland, Sunderland and Teesside along with a property manage Read full description...Established in 2004 North East Letting is a leading independent letting agent and property management specialist in the North of England. Managing hundreds of residential properties across the region, we offer landlords, investors, developers and corporate clients professional property advice and a variety of letting and management solutions to meet even the most demanding needs. We have offices in Newcastle, Gateshead, Durham, Northumberland, Sunderland and Teesside along with a property management contact centre where all our clients properties are professionally managed.

I was a tennant in a propety in Chester-le-street for 7 years had a couple of occassions that i had to call on northeast lettings 90% of the time repairs were done swiftly and effectively . I formed a good trust with wyn and found that i could ring her with my problems with rent cock ups and delays and she was always very understanding and helpful and gave good advice . would definately use aain in the future if they had more propeties in the area. Thanks very much... read full review

Comment on agent fees

i think fees are the same all round yes it is pricey when on a low income maybe keep this in mind depending on each client

I have a property in Gateshead but I live in London. I use North East Letting for Tenant-Find and Property Management. I've used them for years and I'm very happy with them. They are extremely professional, but friendly, and welcomed me when I went to visit them. Despite being professional, they have a nice almost family-feel to them, and I've been dealing with the same people there for ages, so they know me when I call up, which counts or a lot, because it means that I don't have to explain mys... read full review

North east letting made the complicated maze of becoming a landlord easy for me. They took away the stress and responsibility of finding the right Tennant. They are really good communicators, keeping us informed and asking for our opinion about everything involving our property.... read full review

I have lived in Canada now for 9 years Adam and his team manage both my flats, they deal with all the issues and just keep me informed all for a reasonably fee.
They provide a great service I can let them run my properties without me having any concerns... read full review

I rented a property in Gosforth and dealt with Alison from the team valley office and she was fantastic. My situation was different from most tenants as I had just come back to the north east after living in Spain for over 10 years and I din't have any history for references. Alison helped me through the references (when other agents in the area had point blank refused to help!!) and got me and my child into the property. Thank you so much Alison!!... read full review

Comment on agent fees

I was happy to pay the fees to get the property I wanted and the service was very good so happy.

* Professional but friendly attentive service.
* Supportive and understanding of individual requirements.
* Always reliable with speedy response to issues raised.
* I feel very safe and looked after having NORTH EAST LETTING as my agent.... read full review

We had always managed our own properties but with a move abroad we reluctantly reached out to several agencies. North East Lettings were confident that they could provide the services we needed in both Durham and Tyne and Wear so we gave them a try.
We've been with them for over 2 years now and every experience has been positive.
I have been so impressed with their customer focus, their sense of urgency when a tenant moves out, and their maintenance services. On more than one occasion they ha... read full review

Very bad customer service! They do not care about the tenant, I was left with no extractor fan in my kitchen for 5 months which resulted in damp walls and food in cupboards getting wet. Did not help when I saw a mouse in the kitchen. This resulted in me leaving the property 2 months early and still paying full rent at £550 a month. And paying for my own pest control at £40. Staff seem very rude when answering the phone. A member of staff got angry when I was driving around ringing t... read full review

We have now received the response form the Property Ombudsman and we are happy to report the Ombudsman has not upheld any of the complaints made by the tenant. We have included a copy of the response.
Adam Jackson
North East Letting....

Complaints Procedure

GB UK SERVICES LIMITED
Complaints Procedure

1. GB UK SERVICES LIMITED, a Member of The Property Ombudsman, aims to provide the highest standards of service to all our customers. To ensure that your interests are safeguarded, a complaints procedure has been introduced. This provides for the matter to be dealt with internally by the office manager and in the event that we are not able to deal with the issue to our mutual satisfaction, by reference to The Property Ombudsman.

2. If you believe you have a complaint, please write in the first instance to the Office Manager:

3. Your complaint will be acknowledged within 24 hours but no longer than 3 working days, investigated thoroughly in accordance with established in-house procedures and a formal reply will be sent to you within 15 working days of receipt of your complaint.

4. If you are not satisfied with the outcome of our initial investigation, you are provided with a further opportunity to have the complaint reviewed by our Managing Director at the address given below:

5. In the event that the final review as detailed above still fails to satisfy your complaint, then you are at liberty to have the matter referred to the The Property Ombudsman. We will submit our file to the Ombudsman on request. You are also entitled to have your complaint referred to the Ombudsman should we fail to deal with matters promptly or do not comply with our in-house complaints procedure within 8 weeks from the date we receive your written notification.