D2TS QA Analyst

D2TS QA Analyst

Referenznummer

634782

Standort

DE-BE-Berlin

Datum

13.3.2018

Company

Amazon CS Berlin GmbH

Recruiting Team

..

Stellenbeschreibung:

Job Description

At Amazon, we strive to be Earth’s most customer-centric company where people can find and discover anything they want to buy online. Amazon’s evolution from Web site to e-commerce partner to development platform is driven by the spirit of innovation that is part of our DNA. We hire the world’s brightest minds, offering them an environment in which they can relentlessly improve the experience for customers. We do this every day by solving complex technical and business problems with ingenuity and simplicity. Amazon's Customer Service (CS) is seeking a Quality Assurance (QA)Analyst for the D2TS DE and Multilingual Network. The ideal candidate will be comfortable in a fast-paced, multi-tasked environment; will be technically savvy; and be a creative and analytical problem solver with an obsession for excellent Customer Service. The QA Analyst will work within the Multilingual D2TS QA team and be responsible for driving quality to improve and preserve the highest standards of service; understand the business metrics; perform analysis and deep dives to support the D2TS DE and MultiLingual Customer Service team; identify root-causes and provide recommendations; come up with projects to drive continuous improvements that lead to a sustained performance. The QA Analyst will report to the D2TS QA Manager.

Responsibilities:

Take a role in the QA function for the German language D2TS, across all the sites and other Multilingual countries, working closely with local and distributed team of QA Specialists.