2008-2013 Cadillac CTS General Discussion Discussion, Cadillac Transmissions Suck in Cadillac CTS Second Generation Forum - 2008-2013; Thank you for clarifying for me, tinman. I appreciate it as I have not been involved in this process and ...

I can't believe this. I certainly wasn't expecting your transmission to fail yet again. That dealer should be banned from repairing cars. You do deserve better and am hoping they do the right thing and take the damn car back for analysis or whatever they want to do with it. (except for reselling it of course) This may help make my decision for my next car too...if they can't back their product, why take the chance of buying another one as it could be a lemon.

Re: Cadillac Transmissions Suck

I think it's the dealer's fault for not properly repairing the trans the first time. While I wouldn't expect a trans failure, it does happen but a dealer should have fixed it right the first time. I'm pretty sure there are no longer any field reps to intervene in these problems. I had a neighbor who was the factory rep for the Corvette platform for Florida. There is no longer such a position and he has since transferred back to Michigan.
I'm curious; has anyone, anyone at all ever receive any help from Cadillac Customer service other than lip service. I called the Cadillac number and they answered Chevrolet Customer service, so you are obviously calling a Call Service in who knows where. Tinman didn't you say this was elevated to someone who was going to assist you furthere and now all of a sudden they want to elevate this to someone who can hlp you.
As several others have said, I would try another dealer. Jax has to have more than one. Like I said at this point it's a lack of service knowledge than the trans. Come on down here we have two great dealers with in 15 minutes of each other.

Re: Cadillac Transmissions Suck

tinman...I know from a previous post that you and I have been using the "paddles" more often. Cadillac put them there for a reason, but I wonder if the V6 trannie isn't strong enough for manual shifting. I've been here for 2.5yrs and haven't seen a post yet bout trans problems as bad as yours. Matter of fact, this is the first one that I can remember on the non V board for the '08-'13 cars. Sounds like 2 of the 3 repairs are dealer issues to me. Good luck tinman...you'll get it right.

Re: Cadillac Transmissions Suck

I was just told that they are going to give me a "new" transmission. It is obvious that they cannot properly repair a trans, and by now they should be pretty good at pulling it out and putting it back in, so there is hope there.

C"T"ess, Laura "escalated my problem up a level to a "Lauren". The rest is lip service. I have not received any further help from the Customer Service on this Forum. As nice as they are, nothing was accomplished. Nothing.

I even had problems with the Cadillac Concierge as well. That, truly, was a major joke. No Mobile Service Technicians to check me out and help me? In Jacksonville? I know we are in the top 50 in population, so we aren't some backwater 'burg, but on one can help me? Cadillac is a shield and a logo, and I hope it is not the standard of the world. If it is then this world is in trouble.

We have a new player in town for service, a large dealer who I will try next time. Claude Nolan Cadillac is not the answer. Fields Cadillac will be out of my way, but I will try them next time. I took it back to Claude Nolan Cadillac because I love getting abused and mistreated. But since they were the ones who screwed me the first time AND the second time, well, you don't change (penis's) in the middle of a (fornication).

Re: Cadillac Transmissions Suck

It is my opinion and only mine; I wouldn't go back to the same dealer. If they screwed it up three times what makes you so sure they won't mess up a new one. To be certain it just your car with these problems, i let another dealer take a crack at it.

Re: Cadillac Transmissions Suck

The only thing I can think of is my right foot, my right hand and what's in between.

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Seriously, what could it be? Guys and gals track their cars with no issues. I don't rag my car or "drive it like I stole it". I do row thru the gears, but that's in traffic so I don't go nuts. Engine limiter cuts out at max rpm. Why me, Lord?

Re: Cadillac Transmissions Suck

Update:

Received a call from my stealership. Three working days later my car is ready with a new transmission. Each time the morons had my car in before for the two transmission rebuilds they had it for over two weeks. Now, was it really more economical to rebuild the transmission each of those two times?

I am not angry anymore. It is more of a feeling of, sigh, whatever. Disappointment in Cadillac, the marque and its Customer Service is what I guess it is.

I hate to say it but it sounds like the dealer was screwing GM out if billable labor hours. The dealers are suckling off the old corporate tit to put it bluntly, and screwing them at the same time! Oh, and screwing their customers too!

Re: Cadillac Transmissions Suck

This entire screw up /storyline here is a sad reflection on the dealership, Cadillac customer service and "the new" General Motors.
GM is pricing the upcoming 2014 CTS to mimic the prices of the big boys (BMW, M-B, Audi, etc.), but the joke of it is GM/Cadillac is not even in the same league. Cadillac still has a long way to go when it comes to providing proper customer service.

Re: Cadillac Transmissions Suck

Originally Posted by RAB

This entire screw up /storyline here is a sad reflection on the dealership, Cadillac customer service and "the new" General Motors.
GM is pricing the upcoming 2014 CTS to mimic the prices of the big boys (BMW, M-B, Audi, etc.), but the joke of it is GM/Cadillac is not even in the same league. Cadillac still has a long way to go when it comes to providing proper customer service.

With my past bad dealings with GM dealers, after my car was off B2B I tried to keep my self up to date on what was going on with GM
I remember reading about GM bragging in the media about hiring a Consulting Firm to look into customer service and dealership experiences.
I remember them bragging about doing 1000's of mystery shopping and ect..
Even though I honestly thought it was sad that Gm had to hire a firm to look into something they should have obviously already known.
It lead me to believe and hope that things would be different now but they are the exact same