• Keep your tone of voice pleasant and welcoming.• Stop drinking or chewing food or gum before taking a call• Answer promptly.• Greet caller pleasantly “ Good Morning, Freight Connection group’• Listen politely and carefully to the caller's request.• If you need to put the caller on hold, then tell them so politely. Indeed, only put someone on hold if you really have no choice.• Do not transfer call directly unless you are advised to do.• After the caller has established what they want, use their name to show that you've listened and to establish rapport and repeat back anything that you think needs clarification.• Finish your call on a pleasant note, even if the conversation wasn't pleasant for any reasonExperience1 Year