Solution

I cannot access the Director Management Console (DMC) because there is no response from the web server on port 8082/8085 anymore. What troubleshooting steps could I take to correct this?

Cause

Resolution

All Blue Coat appliances manufactured after July 2006 have an appliance certificate, although there have been some issues reported with appliance certificates. You can use the instructions discussed in this article to verify whether or not your Director appliance has an appliance certificate and, if not, to obtain one.

NOTE: In some cases, renewing the appliance certificate can fix issues with accessing the Director Management Console.

Director must have an appliance certificate to:

Register ProxySG appliances with Director

Enable you to log in to the Director Management Console available with SGME 5.4.2 and later

The PDF document attached to this article provides details about getting an appliance certificate for Director. The essential tasks follow:

NOTE: You will need to be connected, via SSH, to the Director Command Line Interface (CLI). In the CLI, enter the following commands:

director > enabledirector # config t

Determine if your appliance has a certificate

In the CLI, enter the following command:

director (config) # show ssl appliance-certificate

If the CLI displays the certificate, Director has an appliance certificate and you do not have to perform further steps.

If the CLI displays the following error message, you require an appliance certificate:

appliance-certificate does not exist. Please request/import one first ​

Retrieve an appliance certificate

Determine whether or not Director can connect to the Internet. In the CLI, you can use theping or traceroute command to ping known IP addresses or DNS names. If your appliance has a IP address, you may only need to add a DNS server. If this is the case, enter config mode and run theip name-server <ip address> command. Otherwise, refer to your network administrator for reasons why you can't access the internet or proceed to the next step.

Perform one of the following sets of tasks, depending on these results:

​​If Director can access the Internet, use the following command to get an appliance certificate:

director (config) # ssl request-appliance-certificate

The following messages confirm the appliance certificate imported successfully: