I have a modest request. If you non-owners would think before you post. "Will this help BDB owners in their use of theirexisting machines?" If the answer is No, go start a thread that might be titled something like:Breville Dual Boiler Non-Owners thread.

Really, you outsiders are for the most part greatly reducing the value of this thread and CG in general as a way for BDB owners to exchange information.

Prospective owners are more than welcome here. And you are right to be worried about customer service. Breviile has a spotty history at best, and this is still a new machine with bugs to be worked out. If you can use a credit card that extends the warranty, I would highly recommend it. However, to their credit, Breviile has done a great job supporting this particular machine. You can also check out the BDB thread on coffeesnobs. They have had the machine for a lot longer in Australia, and you can get a better feel for potential problems. Customer support in Australia does seem worst than in the US, though.

My main beef is people coming into the thread to tell all the reasons why they would not buy this particular machine, or why they think it sucks, or why machine X is vastly superior. I don't see any purpose in that. It makes sense in a thread comparing two machines A vs B, but not here.

Question: what if you were Mr. Joe Blow? What if you were the average consumer, one who didn't jump up-and-down online singing the praises of the BDB and affecting an entire online community? What if you didn't know CoffeeGeek existed? What if one of the key people at Breville didn't read your online post, and know that -- for the cost of one new BDB -- he could sell hundreds by keeping you happy, knowing you'll continue to sing not only the praises of the BDB, but the great customer relations they have?

Richard, don't misunderstand me: I am happy you're being taken care of. However, I can't help but wonder what would happen to the "average Joe" in this situation . . . .

FWIW I bought mine from a Local Chicago outfit (ABT.com) they had a small discount (15%) right before Christmas so I went for it even with the sale tax (8% in ILLinois). I got the extended warranty via my CC and I think if they put a factory service facility (contract) in Chicago ABT could be a good candidate (IMHO). Their customer support has been an "11" for the 35 years that I have dealt with them.

My unit appeared to be "fresh" at time of purchase (no plastic in the PF, and PRV was set to 10.5 bar). Getting "stale" units sometimes scares me away from some "on-line" sales.

This was not meant to be an ad for ABT, but, the point here is that I tried to "hedge my bets" on the BDB plus save a little "moola" in the bargain.

In this day and age I think it pays to read the fine print. That having been said, sometimes, you get "caught out".

The level of customer service should be the same whether you have a new or used machine. Granted, people need to understand that they may need to spend their own money if their machine is purchased used or out of warranty.

My understanding in Canada is that no matter where you purchased your machine you later have to deal with Breville directly since no one is autorized to service them. Therefore, the warrenty applies acorss the board.

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