To answer my own question: It is not possible to uninstall Premier alone. The only choice available is to uninstall the whole suite.

Also, I'll verify, as mentioned above, that there were 2 instances of the suite on the uninstall list, one smaller than the other & judging by the dates created when the upgrade was attempted a couple of days ago. I unistalled both of them.

> Todd and Sheri, is Adobe working on a fix to the installer, or are you relying on each of us to do a un/re-install?

We will almost never answer specific questions about what, exactly, we're working on. Instead of asking such questions, please focus on telling us when problems arise and whether specific workarounds and fixes are working. Thanks.

I had to un-install Premier Pro. When I uninstalled it, many other things went with it such as the Media Encoder, etc. When I re-installed it, Premier Pro worked fine again (couldn't encode a project ). I also installed the 4.03 upgrade but not the 5.02 that is the problem. I found that when I completed a project, I could not Flash encode the project, or encode it in H.264. The error code I would get was "unknown error". After the reinstall, it worked fine, in fact, with the NVidia Cuda card and Mercury Playback GPU it encodes significantly faster than CS4. I am sure having a 64 bit machine this time didn't hurt!

So, my remedy to this problem was 1) uninstall Premier Pro only ( with whatever files went with it ) 2) reinstall Premier Pro 3) reinstall update 4.03 but not 5.02.

I am sure I have had "major operator error" at times. I don't have CS 3 or CS 4 on my computer. I typically keep two versions on the computer until I am sure the new one works. However, this computer is new and didn't have CS 4 on it. So considering your good point about the update numbers, why would the Adobe update 4.03 download for my machine?

Always Deactivate (Transfer Activation) for any/all Adobe programs, that require Activation. Now, when one has a full-paid version revert to the trial, they will usually NOT have that capability, as the trial has no Activation.

There are limits on the total number of Activations, but if things are going poorly, Adobe Customer Service will reset those for you. IIRC, the limit is 8 Activations, but that could have changed, or I could be mis-remembering. Remember - Customer Service, and not Technical Service.

After reinstalling Premier Pro ( without deactivating ) I was able to get my project done last night. I found out that the 4.03 update I got downloaded was for Bridge, not Premier Pro. It "came along" with the Premier Pro update. Tonight, I downloaded the 5.02 update and it installed fine. I started up Premier Pro and found that I also had to download new drivers for my NVidia Cuda 3800 video card. I went to NVidia's site and downloaded and installed the new 64 bit drivers and they work fine. Everything seems in order! Thanks everyone for suggestions made.

I too cannot install PP 5.0.2 from 5.0.1 within Master Collection using the updater. It downloads, tells me installation failed, gives no reason. I seem to successfully download Advisor, but running it yields no screen, and therefore no way to collect installation logs to send to Adobe. I'm running MacOS 10.6.4 on a Mac Pro (2009) 64bit, lots of disk space, lots of ram, no hardware problems detected.

I have tried to re-install this update to Premiere Pro on my iMac several times since the original try. I'll note that all the other product updates to CS5 installed without any problem, so it's a Premiere Pro problem (in the Mac as well as in Windows). The latest Adobe Support Advisor says there's no problem with the suite.

On these fora, there is no way to sort. The only choices that one has is to view as flattened, or threaded. Each view has +'s and -'s.

In the old fora, we had little red flags when any thread was updated, and then for each message that had been added, since the last view, there were "New" banners.

One forum that I frequent is threaded, but when one returns, all viewed replies are collapsed, and ONLY new replies are open. One can open other replies, or even open all replies, but it's easy to scroll down and see exactly what the new messages are. This forum does not offer that capability.

I'm wondering if the issue is related to Premiere Pro CS5 being installed in the "wrong" folder on my Win 7 64-bit system. Shouldn't it go into Program Files (x86) folder, instead of the Program Files folder? I wonder if the update is looking in the wrong place?

Thanks for that thought, Hunt. It was actually the Update Installer that tipped me off that the .exe still running. "Please close Premiere Pro." Huh? I already did that. It seems to consistently leave that process running, even though it appears to exit without issue. Odd.

But, yes, even after using Task Manager to kill the .exe, the failure to install still happens.

Eureka! The Adobe technician that I just got off the line with in India, solved the problem, and he did not leave

me until I had fired up PP far enough to see that it was v. 5.0.2.

0. Master Collection was not running.

1. Signed in to Adobe.com

2. Clicked on Downloads in the top menu

3. Clicked on Product Updates, top of right hand column

4. Chose my product from the long drop-down menu under Find Product Updates, in my case that was Premiere Pro-MacIntosh

5. Clicked Go, which took me to a page headed Downloads-subhead Premiere Pro for Macintosh and contained a number of Premiere Pro updates.

6. I chose the update that applied to me, that was Adobe PP CS5 5.0.2 for Electronic Downloads. The other choice for 5.0.2 was for retail DVD.

6. Downloaded the 114.2MB dmg file. My copy of Speed Download downloaded and then started the dmg file doing its thing.

7. When the dmg file had seemingly installed, I checked by firing up PP, and the splash screen revealed it was indeed v. 5.0.2 that was running.

Yesterday a different Adobe technician was able to solve a separate problem in which I was unable to log on Adobe. He traced the difficulty to an error in my email address. Even today when i logged in, i noted my name was mispelled, but that too has now been corrected.

The only other problem that remains unsolved is that the AdobeDownloadAdvisor (do I recall the name correctly?), that one uses to inspect the record of the latest download and send it to Adobe, failed to function. I could start it running, but nothing I did made the initial screen appear-- the screen one uses to tell ADA what to do.

It took two months, but now my faith in Adobe support has been restored. When I first reported the failure to update PP to 5.0.2, an Adobe technician denied there was any general problem, then followed a long period of unsuccessful solutions, and finally today a clear procedure and a successful outcome.

Would you email me the case number for this case? My email address is kopriva -at- adobe -dot- com. I want to make sure that the person who helped you gets credit for doing so. (I don't want to just follow up on the _bad_ experiences, after all.)

In step 6, I chose the retail DVD version, went through the install process and, once again, it went through all the motions of installing but ended with the message that it had failed to update. I'm not sure I should try the Electronic Downloads version since there must be some reason for having two different update versions.

At least for me, the question has not been answered - for the boxed retail version.