Goods will be delivered on business days. No deliveries will be made on weekends or public holidays. We recommend a work address for prompt delivery, please note we do not deliver to PO Box addresses. We deliver by PBT.

Returns

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Our Refund & Exchange Policy

In addition to your Statutory Rights, should you change your mind we will happily exchange or refund providing the following conditions have been met:

The items with the original receipt are returned within 30 days of purchase.

Items must be in original condition as purchased, with all labels/tickets attached. Garments must not have been worn.

An item purchased online using Afterpay as tender can be (i) refunded by posting it to our Online Store Returns/Exchange address or (ii) exchanged in store for product or a gift card. Gift cards will also be issued for any difference between the item exchanged and the amount originally paid. We are unable to issue refunds in store where Afterpay was used as tender. All refunds and exchanges are subject to our refund and exchange policy having been met.

How To Get a Refund Or Make An Exchange

Purchases made in store

Purchases made in a Dotti retail store can be returned or exchanged in a Dotti New Zealand retail store. You must present the receipt you received in the store at the time you purchased your items.

Footwear

Measuring guide

Bust

This is the fullest part of the chest and around the shoulder blades. Wrap the measuring tape comfortably around this area.

Waist

This is the slimmest part of the natural waistline - above the navel and below the rib cage. Wrap the measuring tape comfortably around this are.

Hips

This is around the fullest part of the hips. Wrap the measuring tape comfortably around this area.

Foot Length

This is the length from the back of the heel to the longest toe. Trace your foot with a pencil onto a piece of paper. Rule a horizontal line across the bottom and top of your foot. Rule a vertical line through these points of your foot stencil to find the length of your foot.

Please use this size guide as a general indication of what size you should select. If you are having difficulty selecting a size, please contact our online customer service team on Australia 1800 653 187, New Zealand 0800 369 327, International + 61 3 9420 0200 or our contact us form.