TECH SUPPORTIf you have any problem on using, please contact with us and describe your problem clearly.Following are details that need to tell us so that we are able to help you solve:- What device do you connect? PC, Laptop, Mac or other?- Do you use sound adapter, audio interface or phantom power?- How’s the recording sound? 1. Completely mute, 2. Only noise, 3. Noise along with vocals.Thanks for your cooperation!