Latest News

ComputerworldScotty Zifka was looking for a sales job. He started one in late May at a company called EZ Tech Support, a small inbound call center in an older building in northeast Portland, Oregon. The first day of Zifka's unpaid training involved listening in on ...PC Advisor

Business 2 CommunityWith the ability to stream live programming to a mobile device, or download an episode to a personal computer, consumers are accessing their content through channels that would not exist without large-scale adoption of data center infrastructure. These ...

Virtual Press Office (press release)In order to listen to the live event, a participant must have a multimedia computer with speakers and Windows Media Player. To download the software prior to the event, please visit www.lennar.com, click the conference call link on the home page and ...

Seeking Alpha (registration)In addition, we have posted a slideshow presentation on our website, which you can download and use to follow along with today's call. On today's call, we have Mr. William Wong, UTStarcom's Chief Executive Officer and Mr. Min Xu, UTStarcom's Chief ...

Terrasoft Call Center provides tools for registration and analyzing of incoming and outgoing calls, redirecting incoming calls to selected Terrasoft CRM users, process calls from different contacts according to the established rules.

A technical call, ticket, issue, problem tracking system for the customer call center, help desk, user support center, or any shop where technical issues are tracked, managed, and reported. Features include dynamic definition of fields to track, hot lists, graphs, automatic paging, an e-mail interface, reports, and query for searching within issue history. There is no limit to the number or type of data fields that can be tracked or graphed.

For help desks or any type of call center. Quickly build a database to manage and track requests made by customers. Easily search the database of past problems and solutions. Output your data to reports, html pages or export to other software.

Competition nowadays is fierce, customers are informed, and if you are less than the best - you're closing nothing with no one. The Ant management software contains the most comprehensive call center management solution up to date.

Easy-to-use Contact Manager for small business and home users that organizes your personal call center to work in "hot" mode (while speaking) and keeps track of unlimited number of your contacts with this customizable data warehouse.

Go4Customer Call Recording Machine records all the important calls to your Hard Disk manually with a push of button. It stores the files in .wav format with time and date and can be renamed by user, it needs is Voice Modem.

CentreDesk is a freeware multi-user helpdesk solution. One of the four CentreDesk Help Desk group, that are affordable and easy to use. Fast, easy help desk call logging, easy help desk call tracking, with the full history of all actions taken.