From electric fireplaces, gas log sets, and outdoor fire pits to DIY and inspirational style/design content, GasLogGuys.com is your go-to resource for all things heating. Winter may only last a few months, but the warmth and ambiance of a roaring fireplace never goes out of season. Call us with any questions – we’re here to help.

Made from the finest refractory ceramics with sturdy steel reinforcement

Vent-Free burner includes factory installed remote ready safety pilot

Available in many colors and combinations to complement your decor

Fire tested before leaving the factory and certified to the ANSI standard

A pioneer in decorative heating, Rasmussen leads the way with alternative media sets made from the finest quality refractory ceramic materials. Rasmussen uses a carefully designed burner system to produce the most appealing display in decorative appliance presentation. The opposed louver, laced port burner has a BTU output of 40,000 BTUs. A pre-installed remote ready safety pilot is featured in this set. Flawlessly patterned from natural stones, the ALTERNA Rasmussen FireStones create a beautiful display to warm your home. Set Includes: 11 Natural FireStones, ANSI Certified Vent-Free Black Chassis Burner, Oxygen Depletion Sensor (ODS) pilot, piezo ignitor, connector kit, and instructions. This set does not include a remote.

Warranty

Rasmussen accredits themselves for a well constructed product and they back it up with a warranty that says so. All Rasmussen object castings and Alterna burner assemblies are warranted for 2 years. All of the safety controls, as well as other components, are warranted for 1 year from the date of purchase.

Legal disclaimers and warnings

Product packaging, owners’ manuals, installation instructions, and/or operating instructions may include more information than what is shown on our website. The content on our site is intended to be used for reference purposes only. Please fully read all included manuals and documentation before installing or using this product. WARNING for California residents: this product may contain chemical(s) known to the state of California to cause birth defects, cancer, or other reproductive harm.

Free Shipping on orders over $249

Ship your entire order to your home for free, especially the big stuff!

$6.95 Flat-Rate Shipping

Anything under $249 ships at one low price. If your order increases, your shipping stays the same!

45 Day “No Hassle” Returns

We allow you to return all new, unused, unassembled, and resalable items in their original packaging for a full refund (minus actual shipping cost we incurred).

No Restocking Fee

Most companies charge a 15% or more restocking fee. We think that is wrong.

Shared Shopping Cart

One shared shopping cart lets you shop across our family of sites and reach free shipping faster.

Canada Orders

We do not ship items directly to Canada, however we will ship to your desired US-based freight forwarder.Please call 1-877-743-2269 for more information.

†Not all items qualify for our Simple Shipping program.

*This flat rate or free shipping policy applies to products shipped via standard shipping to locations in the contiguous 48 states. GasLogGuys.com reserves the right to choose delivery type (parcel or freight), carrier, and service level of each shipment shipped via standard shipping. In the event of freight shipments, standard shipping includes curb-side delivery and lift gate service. If special considerations are required for curb-side delivery (ex: hard to reach areas such as Martha’s Vineyard or a rooftop condo, etc), these special considerations will be an additional fee and are not included in standard shipping. Our Simple Shipping Policy does not apply to items that require you to call for pricing, as these sometimes require special delivery considerations.

45 Day No Hassle Returns

We want you to love what you buy! But if you don’t, we offer a simple “No Hassle Returns” policy. We allow you to return all new, unused, unassembled, and resalable items in their original packaging within 45 days of delivery for a refund (minus the original and return shipping costs incurred by GasLogGuys.com). Naturally, if your return is because of our error, you are not responsible for any shipping costs.

If your return request is due to product defect or damage, we will first work with you to get the product repaired. If repair is not possible, then we’ll work with you to get it replaced.

If your return will be coming back via freight truck, we will require you to provide us a photo before your return will be authorized. This can be as simple as a cell phone pic! We just need a “before” picture in case there is any damage to the item on its way back to us.

To expedite the returns process, before shipping the item(s) back, make sure they are clean, the packaging is sufficient to prevent damage, and (if necessary) you note all defects along with the photos taken.

Important information about refund eligibility:To be eligible for a “No Hassle Return,” items must be returned within 45 days of delivery in “Like New” condition. “Like New” condition is when a returned item is unused, unassembled, and has been returned in the original packaging.

Full refunds do not apply to certain items, including clearance items, gift cards, gift certificates, items that have been personalized, and items clearly marked as “non-returnable,” such as products sold as “Warehouse Deals.”

The costs of return shipping are deducted from your refund or merchandise credit.

In many cases, refunds are not processed until the item has been inspected by us in our warehouse.

Refunds must be applied to the same credit card, debit card, or other form of payment used in the original transaction.

In many cases, refunds are not processed until the item is inspected upon return delivery.

GasLogGuys.com reserves the right to refuse a refund on a returned item if:

The item that has been returned does not match the original item shipped to the customer.

The returned item is missing parts or the original product’s packaging.

The item was damaged during the return shipment due to improper or insufficient packaging.

The item being returned has been obviously heavily used (such as significant charcoal buildup inside a grill).

The item has been assembled in a way that would impede proper packaging for return shipping.

In exchange situations, there are TWO options:

If you need the product right away, you can purchase a replacement on a new order to get it shipped out as soon as possible. Then return the original item and we’ll refund you for the original once we’ve received it back to our warehouse in “Like New” condition.

If you can wait a little longer, return the original item and once we’ve received it back to our warehouse in “Like New” condition, we’ll refund you for that purchase, then have you purchase the replacement on a new order and we’ll ship the replacement as soon as possible.

Custom made-to-order/special order items are made to your specifications. Due to the custom nature of made-to-order/special order items, all sales are final. Made-to-order/special order items defective due to manufacturing will be repaired/replaced as long as the claim is made within the warranty period offered by the manufacturer. Custom pieces damaged in shipping will still follow all steps for a freight claim as previously listed here. All Custom pieces will be repaired or replaced with an item of the same nature as previously ordered. You will not be allowed to order an item that differs from the damaged or defective item.

Feel free to use our simple online form to obtain a Returns Authorization Number (also known as an RMA number) and let us walk you through our 45 Day No Hassle Returns process.

Customer Safety & Security

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Also, our site is checked daily to verify the security of our site and your transactions.

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