6 Top Global Workforce Predictions 2019

Workforce predictions state that Artificial intelligence (AI) and machine learning will finally be woven into workforce management practices, revealing a treasure trove of data organisations have been collecting – but not using – for decades

The Workforce Institute at Kronos Incorporated released its annual workforce predictions of the top trends which will impact the global workforce in the coming year.

Top Workforce Predictions of 2019

AI and machine learning unmask previously hidden workforce data to make people-centric decisions. Artificial intelligence (AI) and machine learning will finally be woven into workforce management practices, revealing a treasure trove of data organisations have been collecting – but not using – for decades. With regular and digestible access to workforce data trends – like scheduling accuracy, absenteeism, overtime usage and burnout – predictive analytics will shine, helping organisations eliminate potential issues before they arise. Intelligent automation will also free up managers from admin-heavy tasks – like managing schedules, approving time-off requests and shift changes – while encouraging data-driven decision-making to provide clarity about what is equal versus what is fair. Though, to harness analytical insights to make accurate, actionable decisions for specific employee and business goals, organisations must avoid a “one-size-fits-all” model.

Historically tight labour markets and emerging technologies put people managers in the spotlight. With unemployment low and the exodus of baby boomers reaching critical mass, employers globally will face a historically tight labour market. Sourcing great candidates has never been more difficult, and retention will become an all-out dogfight. While an employer’s brand, innovative hiring technologies and proactive recruiting practices are more important than ever, it’s organisations with the best people managers that will ultimately prevail. Organisations will place an increased focus on leadership development as a retention strategy – especially as millennials flock to middle management – and measuring manager effectiveness will be HR’s top challenge in 2019. Additionally, as AI and machine learning take over mundane managerial tasks – in turn freeing up managers to spend more time with their people – deficits in leadership competencies will be exposed as people management expectations continue to shift from a historical command-and-control model to a horizontal style that considers all perspectives and seeks innovative ways to inspire, develop, grow, and keep the top talent that drives business value.

The changing face of education redefines trades and challenges traditional hiring practices. With tuition fees higher than ever and as programmes for job-specific skills emerge, tomorrow’s best employees may take an unconventional path to employment. Competencies that once required a degree – such as coding, robotics, and data analytics – are being redefined as skilled trades with the rise of certificate and micro-credential programmes. Also, as yesterday’s jobs become augmented by automation, new skills will be required for traditionally “blue-collar” roles. Employers must revamp their hiring profiles and remove traditional job requirements to tap into this new pool of qualified candidates who will staff the shop floor, store floor, hospital floor, and top floor of the future. And, as millennials become parents, many will likely urge their school-aged children to take an alternative educational path for a brighter financial future.

Further fracturing of employment laws globally, nationally, and at the local level strain organisations. From minimum wage to sick pay, to fair scheduling proposals to the right to disconnect, governments around the world will continue localising – and repealing – employment laws. Ever-changing regulations – such as Brexit on the horizon – will put increased strain on organisations to avoid sanctions, fines, crippling class action lawsuits, and reputation-damaging stories. Technology will be vital for organisations to manage scheduling-related mandates, ensure unbiased practices, monitor fatigue and overtime management, and ensure employees are paid accurately and fairly – all while leaning on analytical insights to expose risky managerial practices buried in a sea of employment data.

Employee-agnostic flexibility, consumer-grade tech, and the rise of the occasional time worker redefine “work your way.” All employees – salaried, hourly, and gig – crave control over when, where and how they work. While employers have put more focus on flexibility and alternative work schedules, most have been slow to reengineer processes that underpin how the organisation runs. Tools must meet employees where they naturally work – such as on their mobile phone, tablet, or favourite social networking platforms. The gig economy and emergence of the “occasional-time worker” will force organisations to replace traditional hiring and scheduling processes with systems that enable workers to choose when, where, and how long they work. Mobile-friendly processes, self-service features, and immediate access to real-time data in a consumer-grade technology wrapper will help drive the next iteration of the flexibility phenomenon, as predictability of anytime work will empower employees to be more productive, make more intelligent decisions, and be more engaged.

Greater emphasis on disaster preparedness as part of a holistic human capital management strategy. Disasters large and small, natural and man-made, have unfortunately become the norm. Organisations worldwide have been challenged to respond effectively to increasingly frequent crises, with HR, operations, and payroll forced to take centre stage in the lives of affected employees. With more emphasis on company culture, caring, and “doing what’s right” in a world where disasters – and a company’s response to them – are frequently in the news, there is a new level of expectation for an organisation’s response, responsibility and employee benefits. Organisations of all sizes must take a hard look at disaster policies, processes and capabilities – including both taking care of employees in the moment and rebuilding in the wake of disaster, which will be near impossible for those operating on a DIY workforce management, HR, and payroll system. Sustainability plans that today primarily account for company assets and data will need to incorporate employees and their families.

DQ Live SlideShow

Pradeep Gupta, CMD, CyberMedia Group welcoming Dr Arvind Gupta, National Head Information Technology, BJP. Dr Gupta was the Chief Guest of the evening

(L-R) Sunil Sharma, VP, Sales, India & Saarc, Cyberoam and Dr Arvind Gupta, National Head IT giving the Dataquest Business Technology Award to Sapient Consulting for the best IT implementation in security, mobility, unified communications, and infrastructure management

Jubilant Lifesciences received the award for best IT implementation in analytics, mobility, cloud, ERP/SCM/CRM

ING Vysya Bank received the award for best IT implementation in mobility and ERP/SCM/CRM, infrastructure management

Escorts received the award for best IT implementation in analytics and security

Amity received the award for best IT implementation in security and unified communications

LV Bank received the award for best IT implementation in unified communications

Biocon received the award for best IT implementation in mobility and unified communications

Happiest Minds received the award for best IT implementation in security and cloud

HCL Infosystems received the award for best IT implementation in cloud and ERP/SCM/CRM

Evalueserve received the award for best IT implementation in security and cloud

Sterlite Technologies received the award for best IT implementation in analytics and cloud

Serco Global received the award for best IT implementation in mobility and cloud

Intellect Design Arena received the award for best IT implementation in cloud and unified communications

Reliance Entertainment received the award for best IT implementation in analytics and cloud

Canon India received the award for best IT implementation in analytics

Persistant Systems received the award for best IT implementation in analytics

ILFS received the award for best IT implementation in infrastructure management

eClerx received the award for best IT implementation in analytics

Sesa Sterlite received the award for best IT implementation in ERP/SCM/CRM

Hero Moto Corp received the award for best IT implementation in ERP?SCM?CRM

KPIT received the award for best IT implementation in unified communications

JK Tyres received the award for best IT implementation in analytics

Idea Cellular received the award for best IT implementation in analytics

Godfrey Philips received the award for best IT implementation in infrastructure management

Aviva Life Insurance Co received the award for best IT implementation in infrastructure management

Hindalco received the award for best IT implementation in analytics

Aircel received the award for best IT implementation in unified communications

Dr Lal Path Labs received the award for best IT implementation in cloud

Gati received the award for best IT implementation in mobility

Perfetti Van Melle received the award for best IT implementation in cloud

Sheela Foam received the award for best IT implementation in mobility

Tata Communication received the award for best IT implementation in ERP/SCM/CRM

NDTV received the award for best IT implementation in analytics

Hindustan Power received the award for best IT implementation in mobility