In production support it is often hard to correlate what might be happening
on local servers with what users are reportedly experiencing. In April, the
developers for a Java application that handles electronic distribution of
scanned mail and electronic faxes were receiving reports that their
application was running slowly from remote offices and came to our
Performance Availability and Capacity Management (PaCMan) team for help in
determining the cause of this issue. From vanilla server-side dynaTrace,
everything was looking fine. No particular transaction was taking a
substantial amount of time. This led us to believe that the problem may lie
more on the client side. Coincidentally, we were in the middle of a Proof of
Concept for dynaTrace User Experience Management (UEM) so we decided to apply
these efforts towards this application to help identify the issue.
Ge... (more)

How to Gain & Keep Internal Acceptance for APM
Demonstrating the value of any tool can be tricky. There's no "12 Step
Program" you can follow to guarantee success. It's not like trying to quit
smoking or lose weight. There's proven data spread over years of research
showing how to do those things. In this article I will talk about some
successes and roadblocks I've encountered demonstrating the value of
Dynatrace within our organization.
Who am I? I am a Systems Engineer with a focus on application performance for
a leading insurance company. Over the last couple of years, my tea... (more)