Best Rate Guaranteed

Best Rate Guarantee Program to strengthening our commitment to customers of U Hotels & Resorts. The program ensures that guests enjoy the best available rate online when booking direct with us. We provide the best value and experience for our guests to make their reservations with confidence on our hotel’s website.

Booking directly with us gives you many advantages:

Get the best rates and save

No booking fees or extra costs

Instant confirmation

Fast and easy amendments or cancellations

Flexible terms of payment

If the hotels needs to upgrade some guests, priority will go to our website customers

If you found a better rate, just send us your claim and we will be happy to honour that rate with an additional 15 percent discount.

Terms and Conditions

Reservation must be made directly with U Hotels & Resorts prior to making the claim

Applicable against bookable rates for the same length of stay, dates of reservations, room category, number of persons, currency and other reservation conditions.

Claims will only be accepted within 24 hours after reservation is made

A small price difference of 0.5% or less of the total booking value due to currency conversions is not eligible for our Best Rate Guarantee claim.

No claims will be accepted for arrivals within 72 hours (3 days) of claim

U Hotels & Resorts Reservation Department will investigate and inform you of our decision within 48hours of having received your claim.

U Hotels & Resorts will extend a further 15% discount on the booked rate once your claim is confirmed. Discount will be applied to your reservation prior to arrival and reconfirmed.

U Hotels & Resorts Best Rate Guarantee applies to rates booked for the period of the stay, excluding any other charges i.e. government tax, service charges, food and beverages and any other charges that you may incur during your stay.