Delivery

Each and every order placed is important to us. We want our customers to feel fully supported throughout their experience with Sueno. It’s a way we say thank you for your online custom. Sueno offers a premium service delivery with every order at no extra charge (UK mainland only†).

†To maintain our stringent service levels a small delivery charge may apply to remote areas.

Made-to-Order & Delivered in 5-7 Working Days

All mattresses, divan beds & headboards available from Sueno are made-to-order. Once Sueno has taken receipt of your order staff immediately schedule your items for production according to your specifications. Deliveries are then sent out directly after completion with an estimated delivery lead-time of 5 - 7 working days (UK mainland only‡). That’s order receipt, manufacture & free delivery in a week. Not bad going. In all cases, delivery date & time will be agreed with you beforehand.

Our hand made bedframe collection can take btween 3-6 weeks depending on model chosen and delivery postcode. please contact one of our team for more details.

‡ Delivery lead times to remote areas may vary, not exceeding 14-21 working days. Delivery lead times for our upholstered bed collection is between 2 - 4 weeks. Please refer to product pages for product specific delivery information and timings.

3rd Party Furniture Brands

We have no direct influence on the manufacturing lead-times by 3rd party suppliers. We normally expect to get your bedroom furniture order to you within 28 working days. We want happy customers so conservative estimates are adopted.

Once your 3rd party order has been confirmed, Sueno will communicate an approximate delivery date with your order confirmation. To reduce any delay Sueno will deliver your order using our specialist delivery network operating on our behalf.

Our specialist delivery partner offers a two man premium delivery service where your purchase goods are delivered to the bedroom of choice.

In all cases, delivery date & time will be agreed with you beforehand.

On request we are able to deliver to Ireland, Channel Islands and rest of the world. Deliveries to these location may attract an appropriate delivery charge.

Order Fulfilment Process

Step 1Direct Contact

After purchase a member of the Sueno team will contact you directly arrange a suitable delivery date. We will be able to offer you an AM or PM slot & will instruct our delivery team to call you approximately one hour before your order arrives.

Step 2Delivery Arrival

Deliveries are normally completed Mon - Fri between 7am and 7pm.

Please help us ensure your delivery goes as smoothly by advising of any difficult access points or parking / delivery restrictions.

Step 3The Extra Mile

Our delivery team will delivery your new furniture to your chosen bedroom .

Please note that we are unable to remove old beds & mattresses for H&S reasons.

Step 4Professional Build

Our delivery team have the expertise & tools to help you assemble your divan bed quickly. This premium service will come at no extra charge.

Step 5Delivery Arrival

Sueno strives for the very best in customer satisfaction. If you have an enquiries or issues with your order please don’t hesitate to call us at any time in your order process.

Call 01924 456330

RISK FREE ORDERING & RETURNS

You can order safely either via the website, over the phone or in person at our showroom. We accept all major credit and debit cards except American Express.

If you are not happy with your purchase for any reason you can return it to us and we will refund you with the amount paid for that item less any reductions which may be applicable. Returns must be notified to us within 7 days of the purchase date and items must be unused, free from defects and returned in their original packaging.

Due to hygiene reasons we are unable to accept back any mattresses that have been removed from the original packaging.

Once we have received any returned items and checked them we will refund your money, less any shipping costs.

About Us

Website

Help & Advice

Payment Methods

American Express

Visa

Mastercard

Maestro

Paypal

Cookie policy

This website uses 'cookies' to give you the best, most relevant experience. Using this website means you are Ok with this. You can change which cookies are set at any time - and find out more about them - by following this link.