Who is a custumer: any natural person or legal entity that places an order on goods from the offer presented at web pages www.maximus.cz.

Data security: the seller guarantees that all information concerning the customer and his transactions made on www.maximus.cz are secured against misuse and will not be passed on to a third person without the customer's consent.All information concerning credit and debit cards is transmitted through the SSL protocol and therefore secured against misuse.

On-line payment system:Pay MUZO is based on the 3-D Secure technology that is backed up by two biggest card associations MasterCard and VISA. The system is run by the business company MUZO, a.s.,
joint stock company, which operates as the authorisation centre for debit and
credit cards in the Czech Republic.

Prices for goods: prices stated on www.maximus.cz are in EUR€ and CZK (Czech crowns) and include packing charges.
The prices of products on the pages www.maximus.cz are stated with V.A.T.
Customers from the countries of the European Union (E.U.) will pay the prices including the above stated tax (except companies with V.A.T.).Other customers, who are not from the countries of the E.U. will pay the prices without that tax. They can save up more than 15% of the final price of goods.

Method of payment:

by credit or debit cardon-line via the payment gate we accept VISA cards and MasterCard cards. The card must be embossed (it must have a number in relief printing). The customer fills in the card number, the expiry date and CVC or CVV verifying code - it can be found on the back of a card under, respectively on the signature band, it is a group of the last three or four digits.

bank transferthat is the transfer of the whole amount for the goods and postage, stated on a confirmed order with a variable account symbol identical with the invoice number, to the seller's account in the Czech Republic in Prague with KB a.s., Prague, IBAN: CZ8701000000510643940207,
BIC (SWIFT CODE): KOMBCZPP. The order itself will be supplied only after the whole amount is put to the account.

Time of delivery: ordered goods will be delivered to the customer within 14 workdays from the date when the money is put to account or cash accepted.
In case of luxury, hand made goods by Royal Dux Bohemia company, the time of delivery depends on the type of product and production technology. The instruction to start the production will be given to the producer on the next workday after the date when the money is put to account the earliest.

The goods will be delivered:

Czech Postal Service from the Czech Republic by the Czech Postal Service and in the recipient's country by a contract partner of the Czech Postal Service.

FedEx by the forwarding company FedEx, which will assign a number to each consignment by means of which the customer can follow its movement on the web site: www.fedex.com/tracking.

Packaging of consignments: the goods are packed by the producer in carton boxes which we place in transport cardboard boxes. Moreover we put between them paper or polystyrene mass.

100% quality guarantee: the seller guarantees that the customer will be fully satisfied with the goods and services provided. Furthermore he guarantees that the goods fit the description given on web pages www.maximus.cz and are of first-class quality.

Return policy: in case the customer is not satisfied with supplied goods he or she can return them without giving a reason within 14 days from the taking of delivery. It is sufficient to announce this to the seller on custserv@maximus.cz. The seller will by return send back the money for the goods to the customer and postage, as soon as he receives the consignment, under these conditions:

the goods will be in an undamaged original box from the producer.

the goods will be undamaged and it will be possible to sell them further.

Liability for defects: the forwarding company is responsible for defects caused by a delivery, especially for an apparent damage of the cover, destruction or partial damage of contents of consigment. Therefore we recommend that all customers inspect the goods properly before taking the delivery.Concerning chandeliers: if a customer finds out a damage or destruction of a part within 2 days from the delivery at latest, he´ll be sent a new part/parts free of charge.We kindly ask our customers to announce such a situation via e-mail or phone to our company, and describe a damaged part in detail (you can scan an illustration of a chandelier and highlight a damaged part, or take a snap of such a part and send via e-mail: custserv@maximus.cz).

Complaints about the consignment:
a claim can be set up for these reasons:

a) the goods arrive broken or damaged

b) the goods don't fit the description

c) the quality of the goods is not adequate

With regard to a) we ask the customer to contact immediately via telephone or e-mail the forwarding company FedEx respectively its local forwarder who delivered the goods locally and the seller on custserv@maximus.cz two days after the consignment was accepted the latest. The seller and FedEx respectively the local forwarder will exchange information about the legitimacy of the claim and return money to the customer. The seller can send new goods to the customer after mutual agreement.

as to b) and c) we ask the customer to inform the seller in these cases about the kind of defect at custserv@maximus.cz. In both cases the customer sends the goods back in original packing and the defect will be assessed. If the seller acknowledges the defect he will return money back to the customer, alternatively he will supply new goods after a mutual agreement with the customer.

To customers' attention: if not stated otherwise the goods offered on www.maximus.cz are not suitable for use in dishwashers and microwave ovens.

Wholesale conditions: if you are interested in selling our goods please contact us. There are special prices and conditions for wholesale sellers.

Copyright: all materials placed on these pages - that is on the internet address http://www.maximus.cz, are subject of copyright of the company MAXIMUS - Michal Macek. Copyright of third parties is retained. The following material is free to access only for viewing. In case of copying the material or any of its parts in any written or electronic form a clear link to MAXIMUS - Michal Macek (that is http://www.maximus.cz/) must be stated. Any further circulation of this material can be done only with the express consent of MAXIMUS - Michal Macek.