For any issues about a board definition, following information is also required besides above information.

5. A definition file (*2)

6. System Info (*3)

7. A data source definition file if you are using any data source for shared items (*4)

8. A chart definition file if you are using any chart for shared items (*5)

(*1) Version # can be checked in MB login screen or in Help-About in the MotionBoard menu bar(*2) Definition file can be downloaded by right-clicking any boards in Board Tree or Start Navigation. (*3) System information can be exported in zip file by clicking Export in upper right corner in System Settings screen and select all categories. (*4) Data source can be downloaded as follows: