[IMPORTANT] Restrictions Regarding Orders Containing Pre-order Items-Orders that include items released in different months will be split according to their months of release. Please note that in this case, we will only accept PayPal payments.
-After the splitting of your order, you will receive new order IDs. Please note that it will not be possible to check the status of those orders through your Rakuten account.
-Customers who prefer to use Credit Card, Alipay or UnionPay are required to place separate orders for each month.

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Shipping Options

JP Post EMS, JP Post Small Packet

JP Post EMS

EMS is a speedy service that delivers to more than 120 countries. With an effective tracking service and insurance program, EMS is able to offer a secure delivery worldwide. You can track your package with the registration number provided. Packages are generally delivered in 3-7 days. Please note that time taken for delivery may vary depending on mailing conditions and such.

JP Post Small Packet

JP Post Small Packet (Registered SAL Small Packet) has a lower rate than EMS for smaller articles up to 2 kg. Although not as insured as EMS, it is a more economic choice for international shipping. Packages are generally delivered in 2-5 weeks. Please note that the time required for delivery may vary depending on the destination and mailing conditions.
*Please note that, in case Registered SAL is not available to your country, the parcel will be invoiced with Air Small Packet (the cost is slightly higher than SAL).

Payment Methods

Available Payment Methods

Credit Card

UnionPay

PayPal

Alipay

Remarks

Credit Card, PayPal, Alipay, UnionPay

Credit Card

"Payment Amount" = Product price total + shipping fee.
The following credit cards are accepted: Visa, MasterCard, JCB, American Express, Diners Club.
The customer address (billing address) and shipping address in the order must match. Payment method will be changed to PayPal if they do not match.
Credit card payments are not automatically charged. Please confirm your payment by responding to the invoice email.
*Credit card payment is not available for orders to Vietnam, Peru, or Ukraine.
*Orders will be automatically canceled if payment confirmation is not received within 7 days from the first invoice.

PayPal

"Payment Amount" = Product price total + shipping fee
Instant bank transfers, eChecks, and credit cards are accepted through PayPal.
The shipping address in the order must match the address in the PayPal payment. Please follow the instructions included with the invoice email to proceed with payment.
*Orders will be automatically canceled if payment confirmation is not received within 7 days from the first invoice.

"Payment Amount" = Product price total + shipping fee
Upon confirming your order, we will send you a link to make a payment via UnionPay’s secure payment page.
*Orders will be automatically canceled if payment confirmation is not received within 7 days from the first invoice.
Please check the payment process from the following link:https://global.rakuten.com/en/help/payment/unionpay.html

Return Policy

No cancellations. All sales are final and returns are not accepted.
Some parcels may be returned to our store by your local postal service due to being unclaimed, failure to pay import fees, etc. We will contact customers to arrange reshipment if their parcel is returned to us. Reshipment fees may be required to send the order again. Please note that items will be re-shipped in the same condition as they are returned to our store. Postage fees are non-refundable.

If there are any issues with the order you received, please contact us as soon as possible with your order ID number and a detailed description of the issue. Please make sure to keep your paper invoice and shipping label until the issue is solved.

Multi-account Policy

AmiAmi has a strict multi-account policy and we do not allow customers to have more than one account. Furthermore, no account may share the same information with any other account. If you have family members or friends living in the same household who would like to shop at AmiAmi, please place all orders using one account. Any accounts determined to be a duplicate will be suspended and the account holder will be notified. Repeated attempts to create multiple accounts to bypass order limits, etc. may result in cancellation of all orders and/or permanent account suspension.

Customs Clearance and Duties

Import duties and taxes may be applied upon customs clearance in your country.
Customers are responsible for any import duties/customs fees required to receive their parcels.
Please pay such costs directly to the delivery agents or the customs office upon delivery.
For details, please contact the customs office of your country.

Privacy Policy

Customers' personal information (address, name, etc.) are only used for processing orders and conducting normal business.
Matters pertaining to personal information are controlled within the confines of the law and unless required by the government to disclose such information, personal information shall not be disclosed to third parties without prior written consent.

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