FAQ

FAQ

How do I get to The Sticks? If you’re driving from KL, just key in ‘The Sticks’ into any navigation app and you’ll be able to find your way here.If you’re travelling from out of the country, the best way would be to fly in to KLIA and catch an Uber or Grab car from there (cheaper than any transfer we can arrange for you). For the return trip to KLIA, we can help to book a ride with a trusted driver. Without traffic, the car journey to or from the airport takes less than 2 hours.Alternatively, if you're up for some adventure (and a cheaper transit from the airport), you can catch the KLIA express from the airport to KL Sentral. From there, get on a commuter KTM train to the Kuala Kubu Bharu (KKB) KTM station. You'll be able to find the train schedule for this particular route on Google Maps. Once you arrive at the KKB KTM station, you can get a taxi up to The Sticks which usually costs about RM35 and will take about 30 minutes.

Does The Sticks provide pick up and drop off services? No, we do not, but we can help book a ride with a trusted driver for you.

Where do I park? There is a car park next to our guardhouse by the main road where you can park your vehicle.

Am I allowed to drive across the river? Nope.

What are the check-in and check-out times? Check-in is between 3pm and 7pm and check-out is at 12pm.

What should I bring with me? Mosquito repellent Sun block Personal toiletries Proper shoes for trekking (if you plan to go on a trek) Swimwear Long sleeves/trousers for night time. It can get chilly sometimes

Is there reception at The Sticks? There is only phone/data reception for Celcom users. So do plan ahead by downloading your music and shows to your portable devices before you arrive! However, if you are unable to survive without reception, we suggest you get a Celcom prepaid card for your trip here.

Is there electricity at The Sticks? Yes, but we are entirely off-grid which changes a few things we take for granted in the city and explains why we are unable to provide certain facilities. We ask our guests to use electricity sparingly (preferably no use of hair dryers or other heavy energy consumption gadgets) as we are running from a combination of generator and solar power. Charging phones and portable devices are not a problem though.

How do I make a booking or contact The Sticks?You can make a booking or contact us by emailing bookings@thesticks.my

Is there air conditioning in the rooms? No air con, just a fan. We’re 300m above sea level and it gets quite cool at night. We actually provide duvets as it can get chilly.

What is the difference between an ensuite and a non-ensuite tendok?An ensuite tendok comes with an attached bathroom whereas a non-ensuite tendok does not.

Are there communal showers and toilets for those in the non-ensuite tendoks?Yes there are. And fret not, they’re clean!

Does The Sticks provide towels and toiletries?We provide towels and basic toiletries such as shampoo and body wash.

How many people can The Sticks accommodate as a whole?Please contact us at bookings@thesticks.my for large groups and exclusive bookings of The Sticks.

How does the damage deposit work?Damage deposit of RM50 per person is due with payment for your reservation.
Refund of the damage deposit (after deduction for damages, if any) will be made upon check out.
Charges incurred for damages identified are at management's discretion and include, but are not limited to, loss of tyre tubes, damage to equipment and tools provided, unusual soiling or damage beyond reasonable wear and tear of soft furnishing and bedding in rooms.

What is The Sticks’ booking and cancellation policy?Payment
Full payment is required to confirm reservations.
For avoidance of doubt, full payment is required prior to check in.
Changes and Cancellations
Any change made to confirmed and paid reservations will be based on availability and charged at MYR75 per change per reservation.
A further administrative fee will apply for changes
- between 6 to 10 days prior to arrival date of 50% of the total package cost.
- within 5 days of arrival date of 80% of the total package cost.Fees applicable for cancellations or indefinite postponement of travel dates:

Between 11 to 21 days before arrival date – 25% of the total package cost.

Between 6 to 10 days before arrival date – 75% of the total package cost.

Within 5 days of arrival date – 100% of the total package cost.

MEALS

Are meals included in the price of rooms?Dinner and Breakfast are included in the price of rooms.

What are Full Board meals?Add Lunch and Afternoon Tea to your meals at RM25+SST per person.

Am I allowed to bring outside food?Nope.

Are there facilities for cooking our own meals?Nope, there are no cooking facilities for guests. We provide all meals for the convenience of our guests.

Do I get to choose what we have for dinner?We only serve one type of dinner on each night. Saturday night is BBQ night.

Are there snacks and drinks available at The Sticks?Drinking water is freely available during your visit. Mineral water and other drinks are available for purchase. Do bring your own snacks but remember we are in a jungle and there are animals around, therefore no food should be consumed in the tendoks as that will attract their unwanted attention! We would strongly advise that food is only consumed within the Dewan area.

Are you able to cater to special dietary requirements for my meals?Yes, we will try our best to accommodate your request. If you are vegetarian, allergic to certain foods or prefer not to have certain foods as part of your meals, do let us know at the time of your booking so we can prepare in advance.

Will I be able to have meals at The Sticks if I am not a guest there?Nope.

Can I bring my own drinks?Drinking water is freely available during your visit. A corkage fee of RM25+SST per person applies for drinks consumed at the Dewan area as we sell drinks there. No charge for drinks consumed elsewhere in the retreat.

Are there any special packages for a celebration?We offer services such as: - Cake order - Room service dinner - Champagne bucket

Are meals Halal?Meats are sourced from halal vendors and there is no alcohol used in the preparation of food. The entire retreat is pork free.

Please contact us for more details.

PETS

Are pets allowed at The Sticks?Sorry, no we do not allow visiting pets.

ACTIVITIES

What activities are there at The Sticks?You can find out more about the activities we have available here: http://thesticks.my/activities/ Bear in mind that certain activities are subject to schedule changes due to weather conditions.

The shallow, shin deep, broad section of the river at the entrance is great for kids, with more exciting rapids further downstream for the bigger kids!

Tubes for tubing in the river. A deposit of RM50 is required for each tube – you’ll get it back when you return the tube!

BOOKING & CANCELLATION POLICY

Payment

Full payment is required to confirm reservations. For avoidance of doubt, full payment is required prior to check in.

Changes and Cancellations

Any change made to confirmed and paid reservations will be based on availability and is charged at MYR75 per change per reservation and additional charges may apply according to rates on the new travel date. A further administrative fee will apply for changes to travel dates - between 15 to 21 days prior to arrival date of 15% of the total package cost. - between 8 to 14 days prior to arrival date of 40% of the total package cost.

- within 7 days of arrival date of 75% of the total package cost.

For cancellations or indefinite postponement of travel date the following Cancellation Fees will apply:

Between 15 to 21 days before arrival date – 50% of the total package cost

Between 8 to 14 days before arrival date – 75% of the total package cost.