Credit card declined

I recently replaced my credit card (because of fraudulent charges on Amazon made by unknown parties) and I overlooked that I had Public Mobile on AutoPay on the old card number, which the bank naturally declined to honour.

Public Mobile should have automatically emailed me when this happened. Instead, they just deactivated the phone! They should also be sending me by email a monthly statement.

Re: Credit card declined

I recently replaced my credit card (because of fraudulent charges on Amazon made by unknown parties) and I overlooked that I had Public Mobile on AutoPay on the old card number, which the bank naturally declined to honour.

Public Mobile should have automatically emailed me when this happened. Instead, they just deactivated the phone! They should also be sending me by email a monthly statement.

I came fromm Telus prepaid, never got a statement or an email.....occasionally got a phone call trying to sell me a more costly plan. Now there is something to look forward to from a tier 1 carrier!

Re: Credit card declined

@blue88, the way prepaid works is that the customer much keep the account active on their own volition. Public Mobile does not go after a customer for "an unpaid bill" because there is no such thing. If a payment is not made, the account simply goes into suspension and the carrier assumes the customer wants to suspend the service. I believe all other prepaid services are identical.

Re: Credit card declined

I recently replaced my credit card (because of fraudulent charges on Amazon made by unknown parties) and I overlooked that I had Public Mobile on AutoPay on the old card number, which the bank naturally declined to honour.

Public Mobile should have automatically emailed me when this happened. Instead, they just deactivated the phone! They should also be sending me by email a monthly statement.

I am not trying to be a **bleep** or anything, but it is your responsibilty to ensure billing info is correct with all of your payees. Since this is a prepaid service, this will be consider as no payment so your account will be suspended. If you are using a post-paid service, your service may still work but you are likely to get hit with a surcharge for dishonored payment.

Maybe you want to contact the PM and check with them if they can restore your account from this honest mistake. My habit is, if my card gets replaced, I check my previous statements to ensure I updated all the details with every payees that has regular charges.

Re: Credit card declined

Hmmm, I replied to one of the posters, but it hasn't shown up in this thread. Odd. Anyway, thanks to everyone for their comments, but when I said Public Mobile "should have" I didn't mean that they had a legal obligation to do anything, only that their business practice was not good on this. If they had the wherewithal to set up a system to automatically cancel the account they certainly could easily have set up a system to send out an email notice of the cancellation. And they do have my email address. This problem from credit card numbers or their expiry dates changing is a common one. Not cool.That said, it wasn't difficult to get it working again online.