Connect an email account from an Internet service provider (POP account)

Go to the website for your email provider and search for the name of their Incoming POP server. Usually this is something like "POP3.<name of company>.com". Write down this information because you'll need to enter it a few steps later.

Sign in to Outlook on the web.

At the top of the screen, select Settings
> Mail.

Under Options, select Accounts > Connected accounts.

Not all features are available in every region. If you don't see the Connected accounts option, this feature may not be available for your account.

Under Connected accounts, select
.

On the Connect your email account page, enter the full email address (for example, MollyD@contoso.com) and password of the account you want to connect to Outlook on the web and select OK.

When you see the Unsecured connection page, select Skip.

At Choose your connection type, select POP connection settings > OK.

On the New POP account connection page, enter the email address of the account you're connecting in the Email address box. In the User name box, enter the email address again, and then enter your email password in the Password box.

If you want a copy of your email to be saved in your other email service, select the Leave a copy of messages on the server check box.

In the Server Information section, enter the information you got from your email provider:

Incoming (POP) server: Enter the name of the POP server that you found on your email provider's website. It should be something like POP3.<name of company>.com.

Incoming server port: This usually 995.

Authentication: This is usually Basic. If your email provider specifically says to use SPA, choose that.

Encryption: This is usually SSL. Change this setting only if your email provider specifically says to use TLS.

Is two-step verification turned on for your email? If so, go to your email account and turn off two-step verification.

If you can't connect, either your email provider or Office 365 might be experiencing service issues. Try connecting again in an hour. If you can't connect even after trying at two or three different times of the day, it's not a service issue.

Does your Outlook look different from the steps in this article? Look at the picture below:

Now look at Outlook on your computer: If your Outlook looks different from the one above, you might not be using Outlook on the web. See What version of Outlook do I have? to find setup instructions for your version of Outlook.