Integrating Drupal and Zendesk

This is the second and final installment in our series covering Acquia Global Support Team’s third-party API integration with Zendesk (part one covered Five Ways to Leverage Third-Party APIs: The Drupal-Zendesk Integration).
Acquia’s Drupal-Zendesk integration allowed them to build an expert Help...

When Acquia’s Global Support Team outgrew their ticketing system in 2013, it was time to make a change. An outdated ticketing system was taxing their team and compromising their ability to support customers. In addition to lacking the core functionality required to meet increasing customer...