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No Submission Results Displaying!

Asked by
salesoperations
on January 19, 2016 at 02:54 PM

The V8 error message from earlier today seems to be fixed but now I can't view the submissions on several forms and they are not being emailed either. The main page says there are 2800 submissions but here's what I see when I try to view them:

Other forms are working but not the one above. I can tell from the main page that we have received over 50 new submissions since yesterday but it still says "No results to display" in the submission panel.

AND I confirmed we are still not receiving emails for multiple forms (URLs listed in thread) so we have no way of accessing the data. Please advise!

Answered by
salesoperations
on January 20, 2016 at 09:20 AM

@Jeanette - to be clear, you asked: "So does that mean you don't see the submission from the submissions panel in your account nor are getting the submissions via email?" That is correct, we are not receiving either submissions or emails for this form:

I believe all our other forms are working normally at this time, just not these ones so it can't be a whitelist issue.

Answered by
salesoperations
on January 20, 2016 at 09:46 AM

Good new, I tried changing the query time frame in the submissions panel to "one week" and the submissions populated all the sudden! Then when I changed it back to "all time" it still worked. It must have been stuck some how (maybe from the data replication issue between your servers?) and that jogged it.

We are still not receiving emails for all 4 URLs though...please advise!

JotForm Support Manager

Answered by
Jeanette
on January 20, 2016 at 12:13 PM

Thank you for updating us about the submissions and how you manage to see them all. Regarding to the other problem, can you please open a new thread with the URL's? as this is a different case from the original.