Datos del proveedor

DaySmart Software

http://www.medicalspasoftware.com

Fundada en 1999

Información sobre este software

Orchid Spa Software is powerful, yet easy to use. Whether you have a wellness spa or a day spa, our software will meet your needs. Compatible with Windows, Cloud, iOS, and Android mobile devices, Orchid Spa Software tracks all of your clients, services, payroll, employees, inventory, networking, and much more! You can even take "before" and "after" pictures using one of our countless features and add-ons. Own our software and make the difference in your spa.

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Últimas reseñas disponibles sobre Orchid Spa Software

Remote access to clinical info is not possible.

Revisado el 15.12.2013

Lee Corbett

Physician

Corbett Cosmetic Aesthetic Surgery and Med-Spa

Reviewer Source

1/5

En general

4
/
5

Facilidad de uso

1
/
5

Asistencia al cliente

Relación calidad-precio

Comentarios: I am a Plastic Surgeon and I moved my office 4-1-2013 to a larger space and added a new Med Sap. I purchased this software for my Medi-Spa. I run my surgical side on Nextech but bought this software as Nextech's spa module is expensive (~$7,000) It was advertised and we were told by the sales person that we could use i Pads from the treatment rooms to access the software. Well, you can, but you can only retrieve the patient demographics. The clinical notes from past appointments/treatments are not accessible. When we called for tech support we were told access to the clinical data was not possible and that they didn't know when that feature would be available but that "it might happen sometime". Great, that helped a lot. This was the first we had heard of this. Thus, if you have a paperless office/spa, you will have to put a desktop or laptop in every treatment room and pay for a license for each of these additional computers or the software is useless. In my case that was an additional $5000 for 6 computers.To make matters worse, we ordered this software in March 2013 as we were opening our med spa in June. The sales person insisted we order asap when we contacted him because we were told it took 6-8 weeks to for delivery. So, we ordered and magically we had the software in 3 days. I opened the spa in June and ran Groupons and Living Social deals in July to get things going. As we got traffic in the spa we quickly realized we couldn't access the clinical data. After we discovered this problem we called the company for a return and refund. We were told that since it was more than 30 days after the purchase date a return/refund was not allowed. I explained that I hadn't even purchased the i Pad's until June and hadn't really even used the program until July and his response was effectively "too bad". The owner of the company told me to sell it on e Bay. Nice.
The program is effectively a $3500 scheduler. A complete waste of money. Learn from our misfortune.

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Amazing service!

Revisado el 06.09.2016

Arshia Rostami

Head of IT

Dermafashion Medical Spa

Ocio, viajes y turismo, 13-50 empleados

Ha utilizado el software durante:
Más de un año

Reviewer Source

5/5

En general

5
/
5

Facilidad de uso

5
/
5

Características y funcionalidad

5
/
5

Asistencia al cliente

5
/
5

Relación calidad-precio

Comentarios: The reps were very professional and helped me with my problem. It was obvious they weren't forced to follow a script which allowed them to better help me with my problem. They both always had suggestions for me to help me fix my problem, but I also never felt as if I was being talked down to which is a problem I noticed on a lot of other live chat services. Overall this has been the best customer support experience I have had in a while.

Puntos a favor: Easy to use live chat system with VERY competent reps.

Puntos en contra: System timed out too fast so I wasn't able to stay with the same rep (which is a non-problem since everyone is professional and it seems the prior chat logs are visible).