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When we arrived, due to our many luggage, we took a large taxi van for the 6 of us to the hotel from the Central Station. Cost 15euro. Hotel is next to the huge Milaneo Mall. Very convenient for shopping and food as there's a big food court in there. The library there is also worth a visit. Room-wise, it is rather basic though a good size. All toiletries included. No mini bar though.","title":"Good stay","travel_date":"2018-02","trip_type":"Family","url":"https://www.tripadvisor.com/ShowUserReviews-g187291-d217864-r565040803-m19949-Mercure_Hotel_Stuttgart_City_Center-Stuttgart_Baden_Wurttemberg.html#review565040803","user":{"avatar":{"large":{"url":"https://media-cdn.tripadvisor.com/media/photo-s/03/77/f5/50/facebook-avatar.jpg"},"small":{"url":"https://media-cdn.tripadvisor.com/media/photo-t/03/77/f5/50/facebook-avatar.jpg"}},"user_location":{"id":null,"name":"Singapore, Singapore"},"username":"uallin"}},{"helpful_votes":"0","id":"535928493","lang":"en","location_id":"217864","mcid":"16976","owner_response":{"author":"Desiree B, Guest Relations Manager at Mercure Hotel Stuttgart City Center, responded to this review","id":"537852100","lang":"en","published_date":"2017-11-02T05:11:40-0400","text":"Dear guest,\n\nthank you for taking time to write this review.\nIt is always a pleasure to receive positive feedback. I will share your comments with our team. \nWe hope your next visit will be as pleasant as the previous one.\n\nSincerely,\n\nDésirée B\n\n","title":"Owner Response"},"partner_crawlable":false,"published_date":"2017-10-25T07:06:07-0400","rating":4,"rating_image_url":"https://www.tripadvisor.com/img/cdsi/img2/ratings/traveler/s4.0-19949-5.svg","subratings":[{"localized_name":"Rooms","name":"rate_room","rating_image_url":"https://static.tacdn.com/img2/ratings/traveler/ss3.0.gif","value":"3"},{"localized_name":"Value","name":"rate_value","rating_image_url":"https://static.tacdn.com/img2/ratings/traveler/ss4.0.gif","value":"4"},{"localized_name":"Sleep Quality","name":"rate_sleep","rating_image_url":"https://static.tacdn.com/img2/ratings/traveler/ss5.0.gif","value":"5"},{"localized_name":"Location","name":"rate_location","rating_image_url":"https://static.tacdn.com/img2/ratings/traveler/ss5.0.gif","value":"5"},{"localized_name":"Cleanliness","name":"rate_cleanliness","rating_image_url":"https://static.tacdn.com/img2/ratings/traveler/ss4.0.gif","value":"4"},{"localized_name":"Service","name":"rate_service","rating_image_url":"https://static.tacdn.com/img2/ratings/traveler/ss5.0.gif","value":"5"}],"text":"This is the second time we stayed at this hotel, although the original visit was when it was a Novotel.\nThe parking was excellent with rapid access to the hotel. The staff were friendly and helpful. The room was standard and the bathroom adequate although it was unusual to still see a fully tiled shower cubicle. The restaurant was very good with a variety of dishes, both local and international and the breakfast buffet was outstanding, being better than some five star establishments..\nD spite this we only give four stars due to the need for maintenance of the rooms, which was sadly lacking.","title":"Good central hotel","travel_date":"2017-10","trip_type":"Business","url":"https://www.tripadvisor.com/ShowUserReviews-g187291-d217864-r535928493-m19949-Mercure_Hotel_Stuttgart_City_Center-Stuttgart_Baden_Wurttemberg.html#review535928493","user":{"avatar":{"large":{"url":"https://media-cdn.tripadvisor.com/media/photo-f/08/4f/82/75/toothy008.jpg"},"small":{"url":"https://media-cdn.tripadvisor.com/media/photo-t/08/4f/82/75/toothy008.jpg"}},"user_location":{"id":"187069","name":"Manchester, United Kingdom"},"username":"toothy008"}},{"helpful_votes":"0","id":"532978551","lang":"en","location_id":"217864","mcid":"16976","owner_response":{"author":"Desiree B, Guest Relations Manager at Mercure Hotel Stuttgart City Center, responded to this review","id":"537847659","lang":"en","published_date":"2017-11-02T05:01:56-0400","text":"Dear guest,\n\nThank you for your stay and the time you spent answering to this survey. We always strive to improve our service quality and your feedback is helping. I am very pleased that you enjoyed your stay and looking forward to welcoming you again. \n\nKind regards\n\nDésirée B","title":"Owner Response"},"partner_crawlable":false,"published_date":"2017-10-14T15:40:38-0400","rating":5,"rating_image_url":"https://www.tripadvisor.com/img/cdsi/img2/ratings/traveler/s5.0-19949-5.svg","subratings":[{"localized_name":"Rooms","name":"rate_room","rating_image_url":"https://static.tacdn.com/img2/ratings/traveler/ss5.0.gif","value":"5"},{"localized_name":"Value","name":"rate_value","rating_image_url":"https://static.tacdn.com/img2/ratings/traveler/ss4.0.gif","value":"4"},{"localized_name":"Sleep Quality","name":"rate_sleep","rating_image_url":"https://static.tacdn.com/img2/ratings/traveler/ss3.0.gif","value":"3"},{"localized_name":"Location","name":"rate_location","rating_image_url":"https://static.tacdn.com/img2/ratings/traveler/ss4.0.gif","value":"4"},{"localized_name":"Cleanliness","name":"rate_cleanliness","rating_image_url":"https://static.tacdn.com/img2/ratings/traveler/ss5.0.gif","value":"5"},{"localized_name":"Service","name":"rate_service","rating_image_url":"https://static.tacdn.com/img2/ratings/traveler/ss5.0.gif","value":"5"}],"text":"The hotel is modern, clean and efficiently run. The room was comfortable and adequately sized. The reception staff were very helpful. The bar and restaurant were excellent - with a good range of beers and delicious food. \n\nFor me, the bed was too soft and the quaint German tradition of putting one single duvet on a queen sized bed just doesn't work well, not to mention the single ultra-soft pillow.","title":"Good hotel, great staff","travel_date":"2017-10","trip_type":"Business","url":"https://www.tripadvisor.com/ShowUserReviews-g187291-d217864-r532978551-m19949-Mercure_Hotel_Stuttgart_City_Center-Stuttgart_Baden_Wurttemberg.html#review532978551","user":{"avatar":{"large":{"url":"https://media-cdn.tripadvisor.com/media/photo-f/01/b7/a2/49/learnedb.jpg"},"small":{"url":"https://media-cdn.tripadvisor.com/media/photo-t/01/b7/a2/49/learnedb.jpg"}},"user_location":{"id":"186338","name":"London, United Kingdom"},"username":"LearnedB"}},{"helpful_votes":"0","id":"531972978","lang":"en","location_id":"217864","mcid":"16976","owner_response":{"author":"Desiree B, Guest Relations Manager at Mercure Hotel Stuttgart City Center, responded to this review","id":"532274684","lang":"en","published_date":"2017-10-12T02:40:50-0400","text":"Dear guest,\n\nthank you for your review.\nWe are looking forward to welcome you aggain.\nKind regards\n\nDésirée B.","title":"Owner Response"},"partner_crawlable":true,"published_date":"2017-10-11T05:32:13-0400","rating":5,"rating_image_url":"https://www.tripadvisor.com/img/cdsi/img2/ratings/traveler/s5.0-19949-5.svg","subratings":[{"localized_name":"Rooms","name":"rate_room","rating_image_url":"https://static.tacdn.com/img2/ratings/traveler/ss4.0.gif","value":"4"},{"localized_name":"Value","name":"rate_value","rating_image_url":"https://static.tacdn.com/img2/ratings/traveler/ss4.0.gif","value":"4"},{"localized_name":"Sleep Quality","name":"rate_sleep","rating_image_url":"https://static.tacdn.com/img2/ratings/traveler/ss5.0.gif","value":"5"},{"localized_name":"Location","name":"rate_location","rating_image_url":"https://static.tacdn.com/img2/ratings/traveler/ss5.0.gif","value":"5"},{"localized_name":"Cleanliness","name":"rate_cleanliness","rating_image_url":"https://static.tacdn.com/img2/ratings/traveler/ss5.0.gif","value":"5"},{"localized_name":"Service","name":"rate_service","rating_image_url":"https://static.tacdn.com/img2/ratings/traveler/ss5.0.gif","value":"5"}],"text":"Getting to the Mercure Hotel Stuttgart City Center could not be easier, the hotel is situated only two stops from the main station. You can take the U12 to the Pragfriedhof. It is actually a little past the hotel, but is closer than getting off at Stadtbibliothek. The hotel is situated near a shopping center, in case you want to get some shopping in. The hotel itself is very nice, with very friendly and helpful staff. The rooms themselves are of a decent size. My only complaint would be that for a double bed, they push two singles together, instead of have a proper double mattress. The room would also fail my facecloth test - there is none, however, to be fair many hotels do not provide facecloths.","title":"Handy location in Stuttgart","travel_date":"2017-10","trip_type":"Friends getaway","url":"https://www.tripadvisor.com/ShowUserReviews-g187291-d217864-r531972978-m19949-Mercure_Hotel_Stuttgart_City_Center-Stuttgart_Baden_Wurttemberg.html#review531972978","user":{"avatar":{"large":{"url":"https://media-cdn.tripadvisor.com/media/photo-s/03/2e/8f/cb/facebook-avatar.jpg"},"small":{"url":"https://media-cdn.tripadvisor.com/media/photo-t/03/2e/8f/cb/facebook-avatar.jpg"}},"user_location":{"id":"188113","name":"Zurich, Switzerland"},"username":"David B"}},{"helpful_votes":"0","id":"523404919","lang":"en","location_id":"217864","mcid":"16976","owner_response":{"author":"Desiree B, Guest Relations Manager at Mercure Hotel Stuttgart City Center, responded to this review","id":"531284487","lang":"en","published_date":"2017-10-09T00:54:14-0400","text":"Dear guest,\n\nthank you for your review.\nPlease give this information my collegues at the reception.\nWe can change your room then.\n\nWe see us in 1 or 2 months.\n\nKind regards\n\nDésirée B","title":"Owner Response"},"partner_crawlable":false,"published_date":"2017-09-11T04:47:53-0400","rating":4,"rating_image_url":"https://www.tripadvisor.com/img/cdsi/img2/ratings/traveler/s4.0-19949-5.svg","subratings":[{"localized_name":"Rooms","name":"rate_room","rating_image_url":"https://static.tacdn.com/img2/ratings/traveler/ss4.0.gif","value":"4"},{"localized_name":"Value","name":"rate_value","rating_image_url":"https://static.tacdn.com/img2/ratings/traveler/ss3.0.gif","value":"3"},{"localized_name":"Sleep Quality","name":"rate_sleep","rating_image_url":"https://static.tacdn.com/img2/ratings/traveler/ss4.0.gif","value":"4"},{"localized_name":"Location","name":"rate_location","rating_image_url":"https://static.tacdn.com/img2/ratings/traveler/ss4.0.gif","value":"4"},{"localized_name":"Cleanliness","name":"rate_cleanliness","rating_image_url":"https://static.tacdn.com/img2/ratings/traveler/ss4.0.gif","value":"4"},{"localized_name":"Service","name":"rate_service","rating_image_url":"https://static.tacdn.com/img2/ratings/traveler/ss4.0.gif","value":"4"}],"text":"For a certain reason we stay at this hotel every 2 to 3 months. As always, this hotel experience was quite satisfying. However, unlike on other occasions (including the one we are having right now), the internet Wi-Fi connection was virtually close to none. I don't know what happened--we now stay just a few meters away from that room, and WiFi works perfectly. ","title":"Another stay at this hotel","travel_date":"2017-09","trip_type":"Family","url":"https://www.tripadvisor.com/ShowUserReviews-g187291-d217864-r523404919-m19949-Mercure_Hotel_Stuttgart_City_Center-Stuttgart_Baden_Wurttemberg.html#review523404919","user":{"avatar":{"large":{"url":"https://media-cdn.tripadvisor.com/media/photo-s/03/45/16/94/facebook-avatar.jpg"},"small":{"url":"https://media-cdn.tripadvisor.com/media/photo-t/03/45/16/94/facebook-avatar.jpg"}},"user_location":{"id":null,"name":"Moscow, Russia"},"username":"Евгений Т"}},{"helpful_votes":"2","id":"488741652","lang":"en","location_id":"217864","mcid":"16976","owner_response":null,"partner_crawlable":false,"published_date":"2017-05-29T06:22:13-0400","rating":1,"rating_image_url":"https://www.tripadvisor.com/img/cdsi/img2/ratings/traveler/s1.0-19949-5.svg","subratings":[{"localized_name":"Rooms","name":"rate_room","rating_image_url":"https://static.tacdn.com/img2/ratings/traveler/ss1.0.gif","value":"1"},{"localized_name":"Value","name":"rate_value","rating_image_url":"https://static.tacdn.com/img2/ratings/traveler/ss2.0.gif","value":"2"},{"localized_name":"Sleep Quality","name":"rate_sleep","rating_image_url":"https://static.tacdn.com/img2/ratings/traveler/ss1.0.gif","value":"1"},{"localized_name":"Location","name":"rate_location","rating_image_url":"https://static.tacdn.com/img2/ratings/traveler/ss4.0.gif","value":"4"},{"localized_name":"Cleanliness","name":"rate_cleanliness","rating_image_url":"https://static.tacdn.com/img2/ratings/traveler/ss3.0.gif","value":"3"},{"localized_name":"Service","name":"rate_service","rating_image_url":"https://static.tacdn.com/img2/ratings/traveler/ss1.0.gif","value":"1"}],"text":"FO staffs are helpful except Duty Manager. Unreachable and refused to answer FO staffs call.\n\nOur room smoke detector was malfunction and create noises in the middle of the night. FO staff was very helpful and provided us a sleeping room. However this also made us didn't have a good sleep and my friend wasn't feeling well in the morning. Our plan was completely ruined and we because of that we requested for late check out until 1400. FO staffs said they only can offered 1300 as hotel was full house but they will try to contact Duty Manager for 1400. Meanwhile we were waiting for call back, a housekeeping staff get into our room even we had DND sign outside the room.\n\nWith so many accidents and complaints. We still didn't even to have a chance to meet the Duty Manager upon check out. I used to work for three Accor hotels. What a shame that this nice hotel had such a irresponsible and unqualified Duty Manager? The service provided by Accor hotels shouldn't be like this. ","title":"Hotel should send Duty Manager back for training again","travel_date":"2017-05","trip_type":"Friends getaway","url":"https://www.tripadvisor.com/ShowUserReviews-g187291-d217864-r488741652-m19949-Mercure_Hotel_Stuttgart_City_Center-Stuttgart_Baden_Wurttemberg.html#review488741652","user":{"avatar":{"large":{"url":"https://media-cdn.tripadvisor.com/media/photo-f/01/2e/70/64/avatar042.jpg"},"small":{"url":"https://media-cdn.tripadvisor.com/media/photo-t/01/2e/70/64/avatar042.jpg"}},"user_location":{"id":null,"name":""},"username":"mademoisellebeatrice"}},{"helpful_votes":"0","id":"474718408","lang":"en","location_id":"217864","mcid":"16976","owner_response":{"author":"Desiree B, Guest Relations Manager at Mercure Hotel Stuttgart City Center, responded to this review","id":"481505808","lang":"en","published_date":"2017-05-04T00:53:52-0400","text":"Dear guest,\nthank you for this lovely review. \nWe are looking forward to welcome you again at Mercure Stuttgart City Center.\nKind regards\nDésirée B","title":"Owner Response"},"partner_crawlable":false,"published_date":"2017-04-11T10:47:20-0400","rating":5,"rating_image_url":"https://www.tripadvisor.com/img/cdsi/img2/ratings/traveler/s5.0-19949-5.svg","subratings":[{"localized_name":"Rooms","name":"rate_room","rating_image_url":"https://static.tacdn.com/img2/ratings/traveler/ss5.0.gif","value":"5"},{"localized_name":"Value","name":"rate_value","rating_image_url":"https://static.tacdn.com/img2/ratings/traveler/ss5.0.gif","value":"5"},{"localized_name":"Sleep Quality","name":"rate_sleep","rating_image_url":"https://static.tacdn.com/img2/ratings/traveler/ss5.0.gif","value":"5"},{"localized_name":"Location","name":"rate_location","rating_image_url":"https://static.tacdn.com/img2/ratings/traveler/ss5.0.gif","value":"5"},{"localized_name":"Cleanliness","name":"rate_cleanliness","rating_image_url":"https://static.tacdn.com/img2/ratings/traveler/ss5.0.gif","value":"5"},{"localized_name":"Service","name":"rate_service","rating_image_url":"https://static.tacdn.com/img2/ratings/traveler/ss5.0.gif","value":"5"}],"text":"The staff were very friendly and helpful. Room very comfortable. The hotel is well placed with easy access to public transport and the city centre. Had a lovely stay made even better by the warm weather.","title":"Weekend Break","travel_date":"2017-03","trip_type":"Family","url":"https://www.tripadvisor.com/ShowUserReviews-g187291-d217864-r474718408-m19949-Mercure_Hotel_Stuttgart_City_Center-Stuttgart_Baden_Wurttemberg.html#review474718408","user":{"avatar":{"large":{"url":"https://media-cdn.tripadvisor.com/media/photo-f/01/2e/70/a3/avatar074.jpg"},"small":{"url":"https://media-cdn.tripadvisor.com/media/photo-t/01/2e/70/a3/avatar074.jpg"}},"user_location":{"id":"186411","name":"Leeds, United Kingdom"},"username":"77allanc"}},{"helpful_votes":"2","id":"470295682","lang":"en","location_id":"217864","mcid":"16976","owner_response":{"author":"Desiree B, Guest Relations Manager at Mercure Hotel Stuttgart City Center, responded to this review","id":"473333025","lang":"en","published_date":"2017-04-07T02:30:02-0400","text":"Dear guest,\nthank you for this great feedback.\nWe are looking forward to welcome you again and you will see our new main station (the major construction).\nKind regards and see you in Stuttgart.\nDésirée B","title":"Owner Response"},"partner_crawlable":false,"published_date":"2017-03-26T07:33:58-0400","rating":5,"rating_image_url":"https://www.tripadvisor.com/img/cdsi/img2/ratings/traveler/s5.0-19949-5.svg","subratings":[{"localized_name":"Rooms","name":"rate_room","rating_image_url":"https://static.tacdn.com/img2/ratings/traveler/ss5.0.gif","value":"5"},{"localized_name":"Value","name":"rate_value","rating_image_url":"https://static.tacdn.com/img2/ratings/traveler/ss4.0.gif","value":"4"},{"localized_name":"Sleep Quality","name":"rate_sleep","rating_image_url":"https://static.tacdn.com/img2/ratings/traveler/ss5.0.gif","value":"5"},{"localized_name":"Location","name":"rate_location","rating_image_url":"https://static.tacdn.com/img2/ratings/traveler/ss4.0.gif","value":"4"},{"localized_name":"Cleanliness","name":"rate_cleanliness","rating_image_url":"https://static.tacdn.com/img2/ratings/traveler/ss5.0.gif","value":"5"},{"localized_name":"Service","name":"rate_service","rating_image_url":"https://static.tacdn.com/img2/ratings/traveler/ss5.0.gif","value":"5"}],"text":"We stayed during a major construction period of the Stuttgart area, so getting around was a little difficult. However the property was great, the best WiFi I have ever experienced, friendly staff, maybe a little expensive...","title":"Great Location","travel_date":"2017-03","trip_type":"Business","url":"https://www.tripadvisor.com/ShowUserReviews-g187291-d217864-r470295682-m19949-Mercure_Hotel_Stuttgart_City_Center-Stuttgart_Baden_Wurttemberg.html#review470295682","user":{"avatar":{"large":{"url":"https://media-cdn.tripadvisor.com/media/photo-s/03/2d/3c/00/facebook-avatar.jpg"},"small":{"url":"https://media-cdn.tripadvisor.com/media/photo-t/03/2d/3c/00/facebook-avatar.jpg"}},"user_location":{"id":"187079","name":"Bordeaux, France"},"username":"Henry H"}},{"helpful_votes":"0","id":"424736573","lang":"en","location_id":"217864","mcid":"18594","owner_response":null,"partner_crawlable":true,"published_date":"2016-10-03T08:29:02-0400","rating":1,"rating_image_url":"https://www.tripadvisor.com/img/cdsi/img2/ratings/traveler/s1.0-19949-5.svg","subratings":[{"localized_name":"Rooms","name":"rate_room","rating_image_url":"https://static.tacdn.com/img2/ratings/traveler/ss2.0.gif","value":"2"},{"localized_name":"Value","name":"rate_value","rating_image_url":"https://static.tacdn.com/img2/ratings/traveler/ss1.0.gif","value":"1"},{"localized_name":"Sleep Quality","name":"rate_sleep","rating_image_url":"https://static.tacdn.com/img2/ratings/traveler/ss3.0.gif","value":"3"},{"localized_name":"Location","name":"rate_location","rating_image_url":"https://static.tacdn.com/img2/ratings/traveler/ss2.0.gif","value":"2"},{"localized_name":"Cleanliness","name":"rate_cleanliness","rating_image_url":"https://static.tacdn.com/img2/ratings/traveler/ss2.0.gif","value":"2"},{"localized_name":"Service","name":"rate_service","rating_image_url":"https://static.tacdn.com/img2/ratings/traveler/ss1.0.gif","value":"1"}],"text":"Too expensive for the quality 200€ for a master of disaster. Very stressed staffed. Breakfast service extremly unpolite. You simply do not feel welcome.\nEven checking out was a story, though I am a gold member","title":"Hope never again","travel_date":"2016-09","trip_type":"Business","url":"https://www.tripadvisor.com/ShowUserReviews-g187291-d217864-r424736573-m19949-Mercure_Hotel_Stuttgart_City_Center-Stuttgart_Baden_Wurttemberg.html#review424736573","user":{"avatar":{"large":{"url":"https://media-cdn.tripadvisor.com/media/photo-f/01/2a/fd/91/avatar.jpg"},"small":{"url":"https://media-cdn.tripadvisor.com/media/photo-t/01/2a/fd/91/avatar.jpg"}},"user_location":{"id":"188113","name":"Zurich, Switzerland"},"username":"Soya B"}},{"helpful_votes":"0","id":"403298462","lang":"en","location_id":"217864","mcid":"16976","owner_response":{"author":"Caroline M, General Manager at Mercure Hotel Stuttgart City Center, responded to this review","id":"403530622","lang":"en","published_date":"2016-08-10T03:08:12-0400","text":"Dear DavehY6585YW,\n\nthank you so much for staying with us in Stuttgart. I am sorry that the buffet offer did not suit you - we had large groups with reservations so that we offered only the buffet during the last weekend - normally we offer a a la carte service with regional food and burgers. \n\nWe hope to welcome you back with us.\nVery best regards, Caroline \n\nCaroline Münter \nGeneral Manager ","title":"Owner Response"},"partner_crawlable":false,"published_date":"2016-08-09T10:22:11-0400","rating":4,"rating_image_url":"https://www.tripadvisor.com/img/cdsi/img2/ratings/traveler/s4.0-19949-5.svg","subratings":[{"localized_name":"Rooms","name":"rate_room","rating_image_url":"https://static.tacdn.com/img2/ratings/traveler/ss4.0.gif","value":"4"},{"localized_name":"Value","name":"rate_value","rating_image_url":"https://static.tacdn.com/img2/ratings/traveler/ss4.0.gif","value":"4"},{"localized_name":"Sleep Quality","name":"rate_sleep","rating_image_url":"https://static.tacdn.com/img2/ratings/traveler/ss4.0.gif","value":"4"},{"localized_name":"Location","name":"rate_location","rating_image_url":"https://static.tacdn.com/img2/ratings/traveler/ss4.0.gif","value":"4"},{"localized_name":"Cleanliness","name":"rate_cleanliness","rating_image_url":"https://static.tacdn.com/img2/ratings/traveler/ss4.0.gif","value":"4"},{"localized_name":"Service","name":"rate_service","rating_image_url":"https://static.tacdn.com/img2/ratings/traveler/ss4.0.gif","value":"4"}],"text":"Excellent room with a large Porsche print in the room, ideal as we were there to visit the Porsche museum. Friendly staff, good location and bar. Didn't eat in the restaurant as there was only a buffet available.","title":"Ideal for the town centre","travel_date":"2016-07","trip_type":"Family","url":"https://www.tripadvisor.com/ShowUserReviews-g187291-d217864-r403298462-m19949-Mercure_Hotel_Stuttgart_City_Center-Stuttgart_Baden_Wurttemberg.html#review403298462","user":{"avatar":{"large":{"url":"https://media-cdn.tripadvisor.com/media/photo-f/01/2a/fd/91/avatar.jpg"},"small":{"url":"https://media-cdn.tripadvisor.com/media/photo-t/01/2a/fd/91/avatar.jpg"}},"user_location":{"id":null,"name":"Aberdeen, United Kingdom"},"username":"davehY6585YW"}},{"helpful_votes":"0","id":"400446904","lang":"en","location_id":"217864","mcid":"16976","owner_response":{"author":"Caroline M, General Manager at Mercure Hotel Stuttgart City Center, responded to this review","id":"401146441","lang":"en","published_date":"2016-08-03T22:54:56-0400","text":"Dear Gshannan,\n\nthanks a lot for staying with us and taking the time for this feedback. For the impression you got during your check in I would like to express my sincerest apologies.\nI hope that you accept them and give us another chance in the future to convince you of our hospitality.\nVery best regards, Caroline \n\nCaroline Münter \nGeneral Manager ","title":"Owner Response"},"partner_crawlable":true,"published_date":"2016-08-02T08:38:27-0400","rating":4,"rating_image_url":"https://www.tripadvisor.com/img/cdsi/img2/ratings/traveler/s4.0-19949-5.svg","subratings":[{"localized_name":"Rooms","name":"rate_room","rating_image_url":"https://static.tacdn.com/img2/ratings/traveler/ss4.0.gif","value":"4"},{"localized_name":"Value","name":"rate_value","rating_image_url":"https://static.tacdn.com/img2/ratings/traveler/ss3.0.gif","value":"3"},{"localized_name":"Sleep Quality","name":"rate_sleep","rating_image_url":"https://static.tacdn.com/img2/ratings/traveler/ss4.0.gif","value":"4"},{"localized_name":"Location","name":"rate_location","rating_image_url":"https://static.tacdn.com/img2/ratings/traveler/ss3.0.gif","value":"3"},{"localized_name":"Cleanliness","name":"rate_cleanliness","rating_image_url":"https://static.tacdn.com/img2/ratings/traveler/ss4.0.gif","value":"4"},{"localized_name":"Service","name":"rate_service","rating_image_url":"https://static.tacdn.com/img2/ratings/traveler/ss3.0.gif","value":"3"}],"text":"The hotel is about ten minutes walking from the main station and 15minutes from the city center. The room is clean and average in size. No many amenities were available. I was not so happy with the reception up arrival. He was snobbish and reluctant to help. Breakfast average.","title":"Mercure Stuttgart","travel_date":"2016-08","trip_type":"Couples","url":"https://www.tripadvisor.com/ShowUserReviews-g187291-d217864-r400446904-m19949-Mercure_Hotel_Stuttgart_City_Center-Stuttgart_Baden_Wurttemberg.html#review400446904","user":{"avatar":{"large":{"url":"https://media-cdn.tripadvisor.com/media/photo-s/03/ad/f9/c8/facebook-avatar.jpg"},"small":{"url":"https://media-cdn.tripadvisor.com/media/photo-t/03/ad/f9/c8/facebook-avatar.jpg"}},"user_location":{"id":null,"name":"Damascus, Syria"},"username":"Gshannan"}},{"helpful_votes":"0","id":"383765576","lang":"en","location_id":"217864","mcid":"16976","owner_response":{"author":"Caroline M, General Manager at Mercure Hotel Stuttgart City Center, responded to this review","id":"384166548","lang":"en","published_date":"2016-06-19T23:36:14-0400","text":"Dear PapaMartin,\n\nthank you very much for taking the time to write this comment about your stay with us. We are looking forward to welcome you again here in Stuttgart.\n\nSending very best regards,\n\nCaroline Münter \nGeneral Manager ","title":"Owner Response"},"partner_crawlable":false,"published_date":"2016-06-18T12:35:15-0400","rating":4,"rating_image_url":"https://www.tripadvisor.com/img/cdsi/img2/ratings/traveler/s4.0-19949-5.svg","subratings":[{"localized_name":"Rooms","name":"rate_room","rating_image_url":"https://static.tacdn.com/img2/ratings/traveler/ss4.0.gif","value":"4"},{"localized_name":"Value","name":"rate_value","rating_image_url":"https://static.tacdn.com/img2/ratings/traveler/ss4.0.gif","value":"4"},{"localized_name":"Sleep Quality","name":"rate_sleep","rating_image_url":"https://static.tacdn.com/img2/ratings/traveler/ss4.0.gif","value":"4"},{"localized_name":"Location","name":"rate_location","rating_image_url":"https://static.tacdn.com/img2/ratings/traveler/ss4.0.gif","value":"4"},{"localized_name":"Cleanliness","name":"rate_cleanliness","rating_image_url":"https://static.tacdn.com/img2/ratings/traveler/ss4.0.gif","value":"4"},{"localized_name":"Service","name":"rate_service","rating_image_url":"https://static.tacdn.com/img2/ratings/traveler/ss4.0.gif","value":"4"}],"text":"I enjoyed staying at this hotel. It was the right value and very conveniently located. There weren't too many restaurant options at night although this hotel is right next to a large mall. The mall closes fairly early. But you can take a 15 min walk to the Schloss Park and there are a couple of casual restaurants there. If you go to Stuttgart by ICE, this hotel is about 5 min walk from the train station. The breakfast buffet was a good value and staff were very friendly. I would stay at this hotel again","title":"Nice hotel close to a major train station and shopping mall and park","travel_date":"2016-06","trip_type":"Business","url":"https://www.tripadvisor.com/ShowUserReviews-g187291-d217864-r383765576-m19949-Mercure_Hotel_Stuttgart_City_Center-Stuttgart_Baden_Wurttemberg.html#review383765576","user":{"avatar":{"large":{"url":"https://media-cdn.tripadvisor.com/media/photo-s/03/72/bc/e2/facebook-avatar.jpg"},"small":{"url":"https://media-cdn.tripadvisor.com/media/photo-t/03/72/bc/e2/facebook-avatar.jpg"}},"user_location":{"id":null,"name":"Portland, Oregon"},"username":"PapaMartin"}},{"helpful_votes":"0","id":"357325935","lang":"en","location_id":"217864","mcid":"16976","owner_response":{"author":"Caroline M, General Manager at Mercure Hotel Stuttgart City Center, responded to this review","id":"357748643","lang":"en","published_date":"2016-03-23T01:24:27-0400","text":"Dear Oldfathertime,\n\nthank you for taking the time to evaluate your stay with us - I am happy that you enjoyed it. Indeed, all the hotel surrounding is changing very much. We are happy with the shopping mall and the Stadtbibliothek around the corner - this completely new quarter called \"Europaviertel\" just next to our hotel opens a lot of new possibilities for our guests. We really hope to welcome you again with us.\n\nBest regards, Caroline \n\nCaroline Münter\nGeneral Manager","title":"Owner Response"},"partner_crawlable":false,"published_date":"2016-03-21T08:13:50-0400","rating":4,"rating_image_url":"https://www.tripadvisor.com/img/cdsi/img2/ratings/traveler/s4.0-19949-5.svg","subratings":[{"localized_name":"Rooms","name":"rate_room","rating_image_url":"https://static.tacdn.com/img2/ratings/traveler/ss4.0.gif","value":"4"},{"localized_name":"Value","name":"rate_value","rating_image_url":"https://static.tacdn.com/img2/ratings/traveler/ss4.0.gif","value":"4"},{"localized_name":"Sleep Quality","name":"rate_sleep","rating_image_url":"https://static.tacdn.com/img2/ratings/traveler/ss4.0.gif","value":"4"},{"localized_name":"Location","name":"rate_location","rating_image_url":"https://static.tacdn.com/img2/ratings/traveler/ss3.0.gif","value":"3"},{"localized_name":"Cleanliness","name":"rate_cleanliness","rating_image_url":"https://static.tacdn.com/img2/ratings/traveler/ss4.0.gif","value":"4"},{"localized_name":"Service","name":"rate_service","rating_image_url":"https://static.tacdn.com/img2/ratings/traveler/ss4.0.gif","value":"4"}],"text":"This was another one night stop over on our back-pack tour of German cities plus Prague. The hotel is ten minutes straight walk from the train station, although there are on going works around both the hotel and train station' it's all changing.\nThe hotel staff were very professional and helpful with both booking in and out being no problem.\nStuttgart city centre is just a walk down the road and like most German cities very modern.\n","title":"All changing","travel_date":"2016-03","trip_type":"Couples","url":"https://www.tripadvisor.com/ShowUserReviews-g187291-d217864-r357325935-m19949-Mercure_Hotel_Stuttgart_City_Center-Stuttgart_Baden_Wurttemberg.html#review357325935","user":{"avatar":{"large":{"url":"https://media-cdn.tripadvisor.com/media/photo-f/0f/90/69/9a/oldfathertime.jpg"},"small":{"url":"https://media-cdn.tripadvisor.com/media/photo-t/0f/90/69/9a/oldfathertime.jpg"}},"user_location":{"id":null,"name":"Wigan, United Kingdom"},"username":"oldfathertime"}},{"helpful_votes":"0","id":"324432667","lang":"en","location_id":"217864","mcid":"16976","owner_response":{"author":"Caroline M, General Manager at Mercure Hotel Stuttgart City Center, responded to this review","id":"325685192","lang":"en","published_date":"2015-11-10T04:00:49-0500","text":"Dear Harley561,\r\n\r\nthanks a lot for being twice our guest. I am really sorry that you did not had a good rest at night due to the noise. In fact we are located in the city center of Stuttgart just next to one of the major streets. For any future stay I would recommend you to ask for our backyard rooms. They are really quiet.\r\n\r\nI would be very happy to welcome you again for any further trips to Germany.\r\n\r\nBest regards, Caroline \r\n\r\nCaroline Münter \r\nGeneral Manager","title":"Owner Response"},"partner_crawlable":true,"published_date":"2015-11-04T08:04:14-0500","rating":3,"rating_image_url":"https://www.tripadvisor.com/img/cdsi/img2/ratings/traveler/s3.0-19949-5.svg","subratings":[{"localized_name":"Rooms","name":"rate_room","rating_image_url":"https://static.tacdn.com/img2/ratings/traveler/ss3.0.gif","value":"3"},{"localized_name":"Value","name":"rate_value","rating_image_url":"https://static.tacdn.com/img2/ratings/traveler/ss2.0.gif","value":"2"},{"localized_name":"Sleep Quality","name":"rate_sleep","rating_image_url":"https://static.tacdn.com/img2/ratings/traveler/ss2.0.gif","value":"2"},{"localized_name":"Location","name":"rate_location","rating_image_url":"https://static.tacdn.com/img2/ratings/traveler/ss3.0.gif","value":"3"},{"localized_name":"Cleanliness","name":"rate_cleanliness","rating_image_url":"https://static.tacdn.com/img2/ratings/traveler/ss3.0.gif","value":"3"},{"localized_name":"Service","name":"rate_service","rating_image_url":"https://static.tacdn.com/img2/ratings/traveler/ss3.0.gif","value":"3"}],"text":"We happened to stay at this hotel twice--once for one night then two nights prior to our return to the US. the first time our room was on the outside of the building on the side street. It was a noisy location. On the first night of our second visit, we were put in a room facing an incredibly busy street. It was a miserable night. Thankfully we were able to change our room to an interior type room for the remainder of our visit.\n \n ","title":"A very average experience","travel_date":"2015-10","trip_type":"Couples","url":"https://www.tripadvisor.com/ShowUserReviews-g187291-d217864-r324432667-m19949-Mercure_Hotel_Stuttgart_City_Center-Stuttgart_Baden_Wurttemberg.html#review324432667","user":{"avatar":{"large":{"url":"https://media-cdn.tripadvisor.com/media/photo-f/01/2a/fd/a0/avatar.jpg"},"small":{"url":"https://media-cdn.tripadvisor.com/media/photo-t/01/2a/fd/a0/avatar.jpg"}},"user_location":{"id":null,"name":"Palm Beach Gardens, Florida"},"username":"Harley561"}},{"helpful_votes":"0","id":"312599055","lang":"en","location_id":"217864","mcid":"16976","owner_response":{"author":"Caroline M, General Manager at Mercure Hotel Stuttgart City Center, responded to this review","id":"314648557","lang":"en","published_date":"2015-09-29T03:09:15-0400","text":"Dear Lucy1974,\r\n\r\nthank you so much for the kind feedback you give about your stay with us. It is always a pleasure to get positive feedback and it is a great motivation for the whole team.\r\n\r\nWe would be happy to welcome you again for future stays you may have in Stuttgart, \r\n\r\nCaroline Münter\r\nGeneral Manager","title":"Owner Response"},"partner_crawlable":true,"published_date":"2015-09-22T02:11:17-0400","rating":5,"rating_image_url":"https://www.tripadvisor.com/img/cdsi/img2/ratings/traveler/s5.0-19949-5.svg","subratings":[{"localized_name":"Rooms","name":"rate_room","rating_image_url":"https://static.tacdn.com/img2/ratings/traveler/ss4.0.gif","value":"4"},{"localized_name":"Value","name":"rate_value","rating_image_url":"https://static.tacdn.com/img2/ratings/traveler/ss5.0.gif","value":"5"},{"localized_name":"Sleep Quality","name":"rate_sleep","rating_image_url":"https://static.tacdn.com/img2/ratings/traveler/ss4.0.gif","value":"4"},{"localized_name":"Location","name":"rate_location","rating_image_url":"https://static.tacdn.com/img2/ratings/traveler/ss4.0.gif","value":"4"},{"localized_name":"Cleanliness","name":"rate_cleanliness","rating_image_url":"https://static.tacdn.com/img2/ratings/traveler/ss5.0.gif","value":"5"},{"localized_name":"Service","name":"rate_service","rating_image_url":"https://static.tacdn.com/img2/ratings/traveler/ss5.0.gif","value":"5"}],"text":"We stayed one night, the staff were friendly and very helpful. Its a new hotel and the room was a generous size. We were given a complimentary glass of wine as we are members of the loyalty program, they also threw in a soft drink for our little girl which was a nice touch. Very handy for the new shopping development which is right next door. Bit of a trek into the old town (think we went the long way round) but its only 2 stops on the underground so that saves a lot of time. Would definitely recommend the hotel!","title":"New hotel great Customer service","travel_date":"2015-09","trip_type":"Family","url":"https://www.tripadvisor.com/ShowUserReviews-g187291-d217864-r312599055-m19949-Mercure_Hotel_Stuttgart_City_Center-Stuttgart_Baden_Wurttemberg.html#review312599055","user":{"avatar":{"large":{"url":"https://media-cdn.tripadvisor.com/media/photo-s/03/47/5a/15/lucy1974.jpg"},"small":{"url":"https://media-cdn.tripadvisor.com/media/photo-t/03/47/5a/15/lucy1974.jpg"}},"user_location":{"id":null,"name":""},"username":"Lucy1974"}},{"helpful_votes":"0","id":"307084312","lang":"en","location_id":"217864","mcid":"16976","owner_response":{"author":"Caroline M, General Manager at Mercure Hotel Stuttgart City Center, responded to this review","id":"308071813","lang":"en","published_date":"2015-09-08T04:53:50-0400","text":"Dear Guests,\r\n\r\nthanks a lot for this warm and positive feedback. For the not well working air condition I want to briefly apologize. I can imagine you felt disturbed during the night. \r\n\r\nI would be very happy if you could accept my apologies and I we could welcome you again for future stays you have in Stuttgart.\r\n\r\nBest regards, Caroline \r\n\r\nCaroline Münter\r\nGeneral Manager","title":"Owner Response"},"partner_crawlable":true,"published_date":"2015-09-04T16:15:39-0400","rating":4,"rating_image_url":"https://www.tripadvisor.com/img/cdsi/img2/ratings/traveler/s4.0-19949-5.svg","subratings":[{"localized_name":"Rooms","name":"rate_room","rating_image_url":"https://static.tacdn.com/img2/ratings/traveler/ss4.0.gif","value":"4"},{"localized_name":"Value","name":"rate_value","rating_image_url":"https://static.tacdn.com/img2/ratings/traveler/ss5.0.gif","value":"5"},{"localized_name":"Sleep Quality","name":"rate_sleep","rating_image_url":"https://static.tacdn.com/img2/ratings/traveler/ss4.0.gif","value":"4"},{"localized_name":"Location","name":"rate_location","rating_image_url":"https://static.tacdn.com/img2/ratings/traveler/ss5.0.gif","value":"5"},{"localized_name":"Cleanliness","name":"rate_cleanliness","rating_image_url":"https://static.tacdn.com/img2/ratings/traveler/ss5.0.gif","value":"5"},{"localized_name":"Service","name":"rate_service","rating_image_url":"https://static.tacdn.com/img2/ratings/traveler/ss4.0.gif","value":"4"}],"text":"Warm reception, pleasant location, very close to the Hauptbahnof (Central Train Station) and Milaneo (Biggest shopping Centre in Stuttgart) and the Stuttgart Library. Makes it easy to tour the city with easy connections to other parts of the city. \n\nGenerally, we had a pleasant stay, only kink was the air conditioner in one of the two rooms I booked didn't work well during the period. Apart from that we had a good experience.","title":"Good hotel, great location.","travel_date":"2015-09","trip_type":"Family","url":"https://www.tripadvisor.com/ShowUserReviews-g187291-d217864-r307084312-m19949-Mercure_Hotel_Stuttgart_City_Center-Stuttgart_Baden_Wurttemberg.html#review307084312","user":{"avatar":{"large":{"url":"https://media-cdn.tripadvisor.com/media/photo-f/01/2e/70/6a/avatar048.jpg"},"small":{"url":"https://media-cdn.tripadvisor.com/media/photo-t/01/2e/70/6a/avatar048.jpg"}},"user_location":{"id":null,"name":""},"username":null}},{"helpful_votes":"1","id":"272840744","lang":"en","location_id":"217864","mcid":"16976","owner_response":{"author":"Caroline M, General Manager at Mercure Hotel Stuttgart City Center, responded to this review","id":"273730408","lang":"en","published_date":"2015-05-21T22:53:18-0400","text":"Dear Mercblack,\r\n\r\nthank you for taking the time to evaluate your stay with us. I hope that you accept my apologies for your waiting time at the priority desk.\r\nWe would be very happy to welcome you again in our Mercure Hotel Stuttgart City Center.\r\n\r\nVery best regards, \r\n\r\nCaroline Münter\r\nGeneral Manager","title":"Owner Response"},"partner_crawlable":true,"published_date":"2015-05-18T13:02:37-0400","rating":4,"rating_image_url":"https://www.tripadvisor.com/img/cdsi/img2/ratings/traveler/s4.0-19949-5.svg","subratings":[{"localized_name":"Rooms","name":"rate_room","rating_image_url":"https://static.tacdn.com/img2/ratings/traveler/ss5.0.gif","value":"5"},{"localized_name":"Value","name":"rate_value","rating_image_url":"https://static.tacdn.com/img2/ratings/traveler/ss4.0.gif","value":"4"},{"localized_name":"Sleep Quality","name":"rate_sleep","rating_image_url":"https://static.tacdn.com/img2/ratings/traveler/ss5.0.gif","value":"5"},{"localized_name":"Location","name":"rate_location","rating_image_url":"https://static.tacdn.com/img2/ratings/traveler/ss4.0.gif","value":"4"},{"localized_name":"Cleanliness","name":"rate_cleanliness","rating_image_url":"https://static.tacdn.com/img2/ratings/traveler/ss5.0.gif","value":"5"},{"localized_name":"Service","name":"rate_service","rating_image_url":"https://static.tacdn.com/img2/ratings/traveler/ss5.0.gif","value":"5"}],"text":"Easy access to the hotel. The room was comfortable and clean. It took a while to get served at the priority front desk. The wifi connection was great and easy to login. Missing kettle and require to swap for a new one, but the staff was friendly to organise it.","title":"Average hotel","travel_date":"2015-05","trip_type":"Couples","url":"https://www.tripadvisor.com/ShowUserReviews-g187291-d217864-r272840744-m19949-Mercure_Hotel_Stuttgart_City_Center-Stuttgart_Baden_Wurttemberg.html#review272840744","user":{"avatar":{"large":{"url":"https://media-cdn.tripadvisor.com/media/photo-f/01/2e/70/8e/avatar015.jpg"},"small":{"url":"https://media-cdn.tripadvisor.com/media/photo-t/01/2e/70/8e/avatar015.jpg"}},"user_location":{"id":null,"name":"Auckland"},"username":"mercblack"}},{"helpful_votes":"2","id":"272330763","lang":"en","location_id":"217864","mcid":"16976","owner_response":{"author":"Caroline M, General Manager at Mercure Hotel Stuttgart City Center, responded to this review","id":"272895882","lang":"en","published_date":"2015-05-18T21:58:24-0400","text":"Dear Robreid,\r\n\r\nthanks a lot for the kind feedback you gave about your stay with us. It is always great for us being one part of your travel experience coming from so far away to visit Stuttgart.\r\n\r\nWith very best regards, Caroline \r\n\r\nCaroline Münter\r\nGeneral Manager","title":"Owner Response"},"partner_crawlable":false,"published_date":"2015-05-16T06:56:14-0400","rating":5,"rating_image_url":"https://www.tripadvisor.com/img/cdsi/img2/ratings/traveler/s5.0-19949-5.svg","subratings":[{"localized_name":"Rooms","name":"rate_room","rating_image_url":"https://static.tacdn.com/img2/ratings/traveler/ss5.0.gif","value":"5"},{"localized_name":"Value","name":"rate_value","rating_image_url":"https://static.tacdn.com/img2/ratings/traveler/ss5.0.gif","value":"5"},{"localized_name":"Sleep Quality","name":"rate_sleep","rating_image_url":"https://static.tacdn.com/img2/ratings/traveler/ss5.0.gif","value":"5"},{"localized_name":"Location","name":"rate_location","rating_image_url":"https://static.tacdn.com/img2/ratings/traveler/ss5.0.gif","value":"5"},{"localized_name":"Cleanliness","name":"rate_cleanliness","rating_image_url":"https://static.tacdn.com/img2/ratings/traveler/ss5.0.gif","value":"5"},{"localized_name":"Service","name":"rate_service","rating_image_url":"https://static.tacdn.com/img2/ratings/traveler/ss5.0.gif","value":"5"}],"text":"This is in a very convenient locating. Within easy walking distance of CBD. In 2014 interior had a major make over, so the decor is a major improvement over former times. Bathrooms a bit tired. Restaurant offers reasonably priced meals.\n ","title":"Stuttgart in Spring","travel_date":"2015-05","trip_type":"Couples","url":"https://www.tripadvisor.com/ShowUserReviews-g187291-d217864-r272330763-m19949-Mercure_Hotel_Stuttgart_City_Center-Stuttgart_Baden_Wurttemberg.html#review272330763","user":{"avatar":{"large":{"url":"https://media-cdn.tripadvisor.com/media/photo-f/01/2e/70/75/avatar057.jpg"},"small":{"url":"https://media-cdn.tripadvisor.com/media/photo-t/01/2e/70/75/avatar057.jpg"}},"user_location":{"id":"1811027","name":"Auckland, New Zealand"},"username":"Robin R"}},{"helpful_votes":"0","id":"263541450","lang":"en","location_id":"217864","mcid":"16976","owner_response":{"author":"Caroline M, General Manager at Mercure Hotel Stuttgart City Center, responded to this review","id":"264148206","lang":"en","published_date":"2015-04-07T00:30:57-0400","text":"Dear markpar20,\r\n\r\nthanks a lot for taking the time to write about your stay in our Mercure Stuttgart City Center. \r\nWe would be very happy to welcome you again for your next visit in Stuttgart.\r\n\r\nVery best regards, Caroline \r\n\r\nCaroline Münter\r\nGeneral Manager","title":"Owner Response"},"partner_crawlable":true,"published_date":"2015-04-04T02:42:38-0400","rating":5,"rating_image_url":"https://www.tripadvisor.com/img/cdsi/img2/ratings/traveler/s5.0-19949-5.svg","subratings":[{"localized_name":"Rooms","name":"rate_room","rating_image_url":"https://static.tacdn.com/img2/ratings/traveler/ss5.0.gif","value":"5"},{"localized_name":"Value","name":"rate_value","rating_image_url":"https://static.tacdn.com/img2/ratings/traveler/ss4.0.gif","value":"4"},{"localized_name":"Sleep Quality","name":"rate_sleep","rating_image_url":"https://static.tacdn.com/img2/ratings/traveler/ss4.0.gif","value":"4"},{"localized_name":"Location","name":"rate_location","rating_image_url":"https://static.tacdn.com/img2/ratings/traveler/ss4.0.gif","value":"4"},{"localized_name":"Cleanliness","name":"rate_cleanliness","rating_image_url":"https://static.tacdn.com/img2/ratings/traveler/ss5.0.gif","value":"5"},{"localized_name":"Service","name":"rate_service","rating_image_url":"https://static.tacdn.com/img2/ratings/traveler/ss5.0.gif","value":"5"}],"text":"Booked the hotel on line as a convenient central base to explore the city and the car museums. Hotel was absolutly fine and the staff helpful. Breakfast was ok but slightly expensive for what you got, otherwise can't fault the experience.","title":"Mini Break","travel_date":"2015-04","trip_type":"Friends getaway","url":"https://www.tripadvisor.com/ShowUserReviews-g187291-d217864-r263541450-m19949-Mercure_Hotel_Stuttgart_City_Center-Stuttgart_Baden_Wurttemberg.html#review263541450","user":{"avatar":{"large":{"url":"https://media-cdn.tripadvisor.com/media/photo-f/01/2e/70/6e/avatar051.jpg"},"small":{"url":"https://media-cdn.tripadvisor.com/media/photo-t/01/2e/70/6e/avatar051.jpg"}},"user_location":{"id":null,"name":"Worcester, United Kingdom"},"username":"markpar2015"}},{"helpful_votes":"0","id":"257261415","lang":"en","location_id":"217864","mcid":"16976","owner_response":{"author":"Caroline M, General Manager at Mercure Hotel Stuttgart City Center, responded to this review","id":"258702119","lang":"en","published_date":"2015-03-09T23:48:45-0400","text":"Dear ChristianeH215,\r\n\r\nI am really sorry for the disappointing experience you had. You are right, that the wifi is free of charge in our hotel. With your privilege room you booked the premium version with a big band width, extended amenities in the bath room, a coffee machine in your room, the fridge, the late check out as well as the bathrobe the slippers and the daily newspaper. I apologize for the not given services you mentioned. Please be assured that this is not representing our standard in services. \r\n\r\nI would be very happy to get a second chance from your side for a next stay in Stuttgart in order to convince you of our professionalism and our hospitality.\r\n\r\nWith very best regards, \r\n\r\nCaroline Münter\r\nGeneral Manager","title":"Owner Response"},"partner_crawlable":true,"published_date":"2015-03-02T04:04:50-0500","rating":3,"rating_image_url":"https://www.tripadvisor.com/img/cdsi/img2/ratings/traveler/s3.0-19949-5.svg","subratings":[{"localized_name":"Rooms","name":"rate_room","rating_image_url":"https://static.tacdn.com/img2/ratings/traveler/ss2.0.gif","value":"2"},{"localized_name":"Value","name":"rate_value","rating_image_url":"https://static.tacdn.com/img2/ratings/traveler/ss1.0.gif","value":"1"},{"localized_name":"Sleep Quality","name":"rate_sleep","rating_image_url":"https://static.tacdn.com/img2/ratings/traveler/ss3.0.gif","value":"3"},{"localized_name":"Location","name":"rate_location","rating_image_url":"https://static.tacdn.com/img2/ratings/traveler/ss3.0.gif","value":"3"},{"localized_name":"Cleanliness","name":"rate_cleanliness","rating_image_url":"https://static.tacdn.com/img2/ratings/traveler/ss4.0.gif","value":"4"},{"localized_name":"Service","name":"rate_service","rating_image_url":"https://static.tacdn.com/img2/ratings/traveler/ss3.0.gif","value":"3"}],"text":"There no longer seems to be a point in booking a privilege room at a Mercure hotel. The benefits used to be free wifi, free daily newspaper, dressing gown and slippers, and drinks and snacks from the fridge. Our recent experience was disappointing. Wifi is now free for all, the daily newspaper was never delivered to the door, dressing gown and slippers had to be requested, and a small bottle of apple juice and a bottle of water were all the fridge provided and like the toiletries were not replenished during our 3 night stay. Added to that, the room was tiny, uncomfortable, and extremely expensive for the value.\nWe decided to review this online rather than take it up with staff who were helpful throughout.","title":"Privilege Room - no point","travel_date":"2015-02","trip_type":"Business","url":"https://www.tripadvisor.com/ShowUserReviews-g187291-d217864-r257261415-m19949-Mercure_Hotel_Stuttgart_City_Center-Stuttgart_Baden_Wurttemberg.html#review257261415","user":{"avatar":{"large":{"url":"https://static.tacdn.com/img/facebook/connect/fb_default_icon.gif"},"small":{"url":"https://static.tacdn.com/img/facebook/connect/fb_default_icon.gif"}},"user_location":{"id":"504077","name":"Abingdon, United Kingdom"},"username":"ChristianeH215"}}],"see_all_photos":"https://www.tripadvisor.com/Hotel_Review-g187291-d217864-m19949-Reviews-Mercure_Hotel_Stuttgart_City_Center-Stuttgart_Baden_Wurttemberg.html#photos","subratings":[{"localized_name":"","name":"","rating_image_url":"https://static.tacdn.com/img2/ratings/traveler/ss4.0.gif","value":"4.0"},{"localized_name":"","name":"","rating_image_url":"https://static.tacdn.com/img2/ratings/traveler/ss4.0.gif","value":"4.0"},{"localized_name":"","name":"","rating_image_url":"https://static.tacdn.com/img2/ratings/traveler/ss3.5.gif","value":"3.5"},{"localized_name":"","name":"","rating_image_url":"https://static.tacdn.com/img2/ratings/traveler/ss4.0.gif","value":"4.0"},{"localized_name":"","name":"","rating_image_url":"https://static.tacdn.com/img2/ratings/traveler/ss3.5.gif","value":"3.5"},{"localized_name":"","name":"","rating_image_url":"https://static.tacdn.com/img2/ratings/traveler/ss4.0.gif","value":"4.0"}],"trip_types":[{"localized_name":"Business","name":"","value":"245"},{"localized_name":"Couples","name":"","value":"266"},{"localized_name":"Solo travel","name":"","value":"86"},{"localized_name":"Family","name":"","value":"89"},{"localized_name":"Friends getaway","name":"","value":"99"}],"web_url":"https://www.tripadvisor.com/Hotel_Review-g187291-d217864-Reviews-m19949-Mercure_Hotel_Stuttgart_City_Center-Stuttgart_Baden_Wurttemberg.html"},"trustYouReviews":{"averageStars":4.3,"error":null,"numTrustReviews":40,"page_size":40,"review_list":[{"response_list":[{"text":"Dear Mr S.,\n\nWe very much appreciate your comments regarding your stay at the Mercure Hotel Stuttgart City Center. \n\nIt is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.\n\nSorry about the billing error, we are glad that our college from the reception could handle it at check out.\n\nThank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.\n\nSincerely,\n\nDésirée Bubeck","created":"2018-03-07"}],"author":"Ken","lang":"en","created":[2018,3,6],"text":null,"title":"Good but a billing error","score":70.0,"trip_type":"single"},{"response_list":[{"text":"Dear Mrs B.,\n\nWe very much appreciate your comments regarding your stay at the Mercure Hotel Stuttgart City Center. \n\nIt is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.\n\nThank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.\n\nSincerely,\n\nDésirée Bubeck","created":"2018-03-06"}],"author":"Justina","lang":"en","created":[2018,3,5],"text":"Staying at Mercure Hotels is always a safe choice when travelling. A good selection and quality of breakfast food, nice and clean rooms, friendly and extremely helpful staff, fast check-in and check-out.","title":"Great experience - as always","score":90.0,"trip_type":"family"},{"response_list":[{"text":"Dear Mr L.,\n\nWe very much appreciate your comments regarding your stay at the Mercure Hotel Stuttgart City Center. \n\nIt is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.\n\nThank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.\n\nSincerely,\n\nDésirée Bubeck","created":"2018-03-06"}],"author":"Mark","lang":"en","created":[2018,3,5],"text":"I've stayed here quite a bit in the couple of months and I would recommend it. Great position near the shopping centre, library and a short walk from the station. Rooms are spacious, clean and comfortable. There is a gym albeit split into two but perfectly functional. The restaurant has a fair choice, breakfast is very good. Best of all the team are fabulous and always make you feel welcomed.","title":"Excellent hotel","score":100.0,"trip_type":"business"},{"response_list":[{"text":"Dear Mrs M.,\n\nWe very much appreciate your comments regarding your stay at the Mercure Hotel Stuttgart City Center. \n\nIt is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.\n\nThank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.\n\nSincerely,\n\nDésirée Bubeck","created":"2018-03-06"}],"author":"Karolina","lang":"en","created":[2018,3,4],"text":"Perfectly located hotel with friendly staff and professional service. Clean rooms and very good breakfast with lot of options. Public parking with direct access to the hotel is a plus.","title":"Pleasant stay","score":100.0,"trip_type":"couple"},{"response_list":[{"text":"Dear Mr C.,\n\nThank you for taking the time to tell us about your experience at the Mercure Hotel Stuttgart City Center. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.\n\nWe can offer you a complimetary upgrade in one of our privilege rooms at your next stay. These rooms are on the other side. The price was higher because of the big exibition. It will not be as high as this time the next time.\n\nAt Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. \n\nWe appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.\n\nSincerely,\n\nDésirée Bubeck","created":"2018-03-06"}],"author":null,"lang":"en","created":[2018,3,4],"text":"I requested a room not facing the main road which is noisy in the reservation.\nI finally had a room facinc the main road.\nThe price was around 270 euros per night without breakfasr.\nyou would have offer the breakfast when the price goes beyond 150 euros for instance","title":"Good but noisy and abnormally expensive","score":40.0,"trip_type":"business"},{"response_list":[{"text":"Dear Mr B.,\n\nWe very much appreciate your comments regarding your stay at the Mercure Hotel Stuttgart City Center. \n\nIt is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.\n\nThank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.\n\nSincerely,\n\nDésirée Bubeck","created":"2018-03-05"}],"author":"Arthur B.","lang":"en","created":[2018,3,2],"text":"Comfort and service with a smile,","title":"Comfortable","score":90.0,"trip_type":"business"},{"response_list":[{"text":"Dear Mr Crawford,\n\nThank you for the review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.\n\nSincerely,\n\nDésirée Bubeck","created":"2018-03-06"}],"author":"Andrew","lang":"en","created":[2018,3,2],"text":"Room wasn't serviced one of the days. Breakfast could possibly have more variety.","title":"Mr","score":70.0,"trip_type":"business"},{"response_list":[{"text":"Dear Mr F.,\n\nThank you for taking the time to tell us about your experience at the Mercure Hotel Stuttgart City Center. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.\n\nPlease ask for an other pillow at the reception.\nThere we have pillows to change.\n\nAt Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.\n\nWe appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.\n\nSincerely,\n\nDésirée Bubeck","created":"2018-03-05"}],"author":"Fradin","lang":"en","created":[2018,3,1],"text":"A 1 night stay for business. Bathroom needs to be renovated. Rest of the room is OK. Sound isolation isn't good enough too. German pillows are too flat, would need additional pillows stashed somewhere in the room.","title":"Overpriced","score":60.0,"trip_type":"business"},{"response_list":[{"text":"Dear Mr T.,\n\nWe very much appreciate your comments regarding your stay at the Mercure Hotel Stuttgart City Center. \n\nIt is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.\n\nThank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.\n\nSincerely,\n\nDésirée Bubeck","created":"2018-02-27"}],"author":null,"lang":"en","created":[2018,2,27],"text":"Excellent","title":"Very very good","score":90.0,"trip_type":"friends"},{"response_list":[{"text":"Dear Mrs H.,\n\nThank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.\n\nSincerely,\n\nDésirée Bubeck","created":"2018-02-22"}],"author":"Meg","lang":"en","created":[2018,2,20],"text":null,"title":"Great","score":80.0,"trip_type":"family"},{"response_list":[{"text":"Dear Mrs C.,\n\nWe very much appreciate your comments regarding your stay at the Mercure Hotel Stuttgart City Center. \n\nIt is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.\n\nThank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.\n\nSincerely,\n\nDésirée Bubeck","created":"2018-02-22"}],"author":"Sean","lang":"en","created":[2018,2,20],"text":"Efficient check in/key collection. Well maintained room. Exactly what we expected.","title":"Great Base to experience Stuttgart","score":90.0,"trip_type":"couple"},{"response_list":[{"text":"Dear Mr D.,\n\nThank you for the review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.\n\nSincerely,\n\nDésirée Bubeck","created":"2018-02-20"}],"author":"Marawan D.","lang":"en","created":[2018,2,16],"text":"The room location on the second floor was close to the street which you could hear inside of the room. Moreover a closeby room had a dog inside which barked a few times at night which woke me up.","title":"Average experience","score":70.0,"trip_type":"business"},{"response_list":null,"author":"Sammy","lang":"en","created":[2018,2,15],"text":"Arrival and check in smooth and front desk team friendly. Room was generally clean although there were a couple of points that let it down. 1) I pulled the curtains closed and the curtain moved along the track and behind it were a mass of cobwebs. 2) I made a cup of tea with the kettle and tea provided in the room, but the used mug did not get replaced or cleaned during my stay. I slept okay although it can be a bit noisy and when you have a double bed and one single quilt it is very easy to get cold during the night! For breakfast there was a good selection. Evening meal in the restaurant was also okay and fairly reasonably priced (especially with a 15% off voucher provided at check-in). All in all an okay stay in a reasonable hotel.","title":"Pretty good but with a few exceptions","score":70.0,"trip_type":"business"},{"response_list":[{"text":"Dear Mr Abbott,\n\nThank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.\n\nSincerely,\n\nDésirée Bubeck","created":"2018-02-19"}],"author":"Chrisa","lang":"en","created":[2018,2,14],"text":null,"title":"Wholly met expectations","score":90.0,"trip_type":"single"},{"response_list":[{"text":"Dear Mr Hodgkinson,\n\nThank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.\n\nSincerely,\n\nDésirée Bubeck","created":"2018-02-05"}],"author":"David H.","lang":"en","created":[2018,1,31],"text":"The Hotel was to a good standard for a short stay with a comfortable room & ctering service.","title":"Good standard in a convenient location","score":80.0,"trip_type":"friends"},{"response_list":[{"text":"Dear Mr S.,\n\nThank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.\n\nSincerely,\n\nDésirée Bubeck","created":"2018-01-31"}],"author":"Charles","lang":"en","created":[2018,1,29],"text":null,"title":"Clean and quite hotel","score":70.0,"trip_type":"business"},{"response_list":[{"text":"Dear Mr Faria,\n\nThank you for taking the time to tell us about your experience at the Mercure Hotel Stuttgart City Center. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.\nI asked our chef and he told me that there is yorgute. Did you miss a special one?\n\nAt Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.\n\nWe appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.\n\nSincerely,\n\nDésirée Bubeck","created":"2018-02-05"}],"author":"Renato D. F.","lang":"en","created":[2018,1,28],"text":"Internet is a problem for me. Service level is going down. I am missing yorgute at breakfast","title":null,"score":60.0,"trip_type":"business"},{"response_list":[{"text":"Dear Mr Zschimmer,\n\nThank you for taking the time to tell us about your experience at the Mercure Hotel Stuttgart City Center. I am sorry that your experience was uneventful. \n\nCan you tell us what was missing?\n\nAt Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.\n\nWe appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.\n\nSincerely,\n\nDésirée Bubeck","created":"2018-01-29"}],"author":"Andreas Z.","lang":"en","created":[2018,1,24],"text":"Uneventful","title":"Solidly average hotel for business travel","score":60.0,"trip_type":"business"},{"response_list":[{"text":"Dear Mrs Roege,\n\nThank you for taking the time to tell us about your experience at the Mercure Hotel Stuttgart City Center. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.\n\nAt Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.\n\nWe appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.\n\nSincerely,\n\nDésirée Bubeck","created":"2018-01-29"}],"author":"Gina R.","lang":"en","created":[2018,1,23],"text":"Bed was a bit worn out.\nBreakfast too expensive 19:90 EURO...","title":"according to expectations","score":60.0,"trip_type":"business"},{"response_list":[{"text":"Dear Mr K.,\n\nThank you for the great review of our hotel! We are glad that you enjoyed your stay and the plate and hope to see you again very soon.\n\nSincerely,\n\nDésirée Bubeck","created":"2018-01-22"}],"author":null,"lang":"en","created":[2018,1,20],"text":null,"title":"It was a nice touch having the snack plate in my room celebrating my 25th stay","score":100.0,"trip_type":"business"},{"response_list":[{"text":"Dear Mr P.,\n\nWe very much appreciate your comments regarding your stay at the Mercure Hotel Stuttgart City Center. \n\nIt is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.\n\nThank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.\n\nSincerely,\n\nDésirée Bubeck","created":"2018-01-15"}],"author":"Hans","lang":"en","created":[2018,1,15],"text":null,"title":"Excelent hotel and perfect service","score":100.0,"trip_type":"couple"},{"response_list":[{"text":"Hallo Frau S.,\n\nes ist uns eine Freude, dass es Ihnen so gut bei uns gefallen hat :-)","created":"2018-01-15"}],"author":"Friederike","lang":"en","created":[2018,1,13],"text":null,"title":"Super!","score":100.0,"trip_type":"business"},{"response_list":[{"text":"Dear Carina B.,\n\nWe very much appreciate your comments regarding your stay at the Mercure Hotel Stuttgart City Center. \n\nIt is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.\n\nThank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.\n\nSincerely,\n\nDésirée Bubeck","created":"2018-01-11"}],"author":null,"lang":"en","created":[2018,1,8],"text":"Nice","title":"Nice pleasant stay","score":90.0,"trip_type":"single"},{"response_list":[{"text":"Hello Mister Ramirez Montero,\n\nThank you for your stay in our hotel and the time you spent answering to this survey.\n\nWe always strive to improve our service quality and your feedback is helping.\n\nI am very sorry that we did not match you expectations for this stay and would like to know which incidences and details you are aiming for.\nI would have a look into this details and missing standards to provide a better guest experience for you and all other guests visiting our hotel.\n\nThank you again and best wishes from Stuttgart,\n\n\nPeter Jüngling\nAssistant Manager","created":"2017-12-29"}],"author":"Alex","lang":"en","created":[2017,12,25],"text":"Staff is good, very friendly and helpful, but the system and some details, are not in the accor standards. Had many incidences, from the checkin online to details in the rooms. This is definitely not a mercure-level hotel.","title":"Not up to the Accor standards","score":60.0,"trip_type":"family"},{"response_list":[{"text":"Dear Mister Kriker,\n\nThank you for your stay in our hotel and the time you spent answering this survey.\n\nI am very pleased that you enjoyed your stay in our hotel and looking forward to welcoming you again in Stuttgart.\n\nKind regards,\n\n\nPeter Jüngling\nAssistant Manager","created":"2017-12-29"}],"author":"Ammar K.","lang":"en","created":[2017,12,24],"text":"Good hotel friendly staff room is comfortable","title":"Good stay for short trip","score":100.0,"trip_type":"business"},{"response_list":[{"text":"Dear Mr L.,\n\nWe very much appreciate your comments regarding your stay at the Mercure Hotel Stuttgart City Center. \n\nIt is always a pleasure to receive positive feedback. I will share your comments with our team and espacially Mr Kopp. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.\n\nWe are sorry, that the toilet was not cleaned thoroughly.\nThis is not our normal service standard.\n\nThank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.\n\nSincerely,\n\nDésirée Bubeck","created":"2017-12-21"}],"author":"Mark","lang":"en","created":[2017,12,17],"text":"For a two-night stay I was delayed in Amsterdam so could not check in for the first night. I rang and was told it was no problem to check in the next day. When I arrived the very polite and pleasant receptionist (Angelika I think) couldn't find any reference to me having a room or my call so I had to wait a few minutes but when Herr Kopp returned (who as it happens I'd spoken to the night before) he immediately checked me in with no fuss - overall a really good experience as I was half-expecting to find the room had been re-sold. Overall the room was good but the one "glitch" was the toilet wasn't cleaned thoroughly before my arrival hence not a ten out of ten. This is a very good hotel with a lovely team and I would recommend it for that and also its location. I'd like to earn some points, never understand why hotels think that because you book through an agency (which I have to do) they do not need to incentivise you to stay with them but that's more about Accor than this hotel","title":"Good experience, good service, one small glitch","score":80.0,"trip_type":"business"},{"response_list":[{"text":"Dear Mr B.,\n\nWe very much appreciate your comments regarding your stay at the Mercure Hotel Stuttgart City Center. \n\nIt is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.\n\nThank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.\n\nSincerely,\n\nDésirée Bubeck","created":"2017-12-15"}],"author":"Dave","lang":"en","created":[2017,12,12],"text":"Great hotel with some fantastic staff","title":"Great hotel","score":100.0,"trip_type":"friends"},{"response_list":[{"text":"Dear Mr P.,\n\nThank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.\n\nSincerely,\n\nDésirée Bubeck","created":"2017-12-12"}],"author":"Aba","lang":"en","created":[2017,12,11],"text":"in general the hotel was good, however I think that breakfast was very expensive.","title":"Good","score":80.0,"trip_type":"business"},{"response_list":[{"text":"Dear Mr B.,\n\nThank you for taking the time to tell us about your experience at the Mercure Hotel Stuttgart City Center. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.\n\nDid you talk to our colleges from reception about your problems during your stay. We have the chance to change the room or bring you a second duvet every time. Our housekeeper Mrs Krieger will check the room and the bathroom immediately and give us the information.\n\nAt Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.\n\nWe appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.\n\nSincerely,\n\nDésirée Bubeck","created":"2017-12-12"}],"author":"Clare B.","lang":"en","created":[2017,12,10],"text":"Hotel is practically in the middle of a building site, yet still charging a premium rate\n\nI had a room opposite the lift, so heard it all night.\n\nRoad traffic was noisy too.\n\nSingle pillow was extremely lumpy and uncomfortable.\n\nAir con was noisy, had to turn it off eventually.\n\nDuvet was too thin, I was cold.\n\nShower was mouldy and looked dirty.\n\nOnly enough milk left for one cup of coffee.\n\nWorst night in a hotel I have ever had.","title":"Very poor.","score":20.0,"trip_type":"business"},{"response_list":[{"text":"Dear Mr. N.,\n\nthank you very much for taking the time to valuate our hotel. We are very sorry to hear that there were issues at your stay.\n\nAs I could gather from your valuation you had some trouble with you television, the bathroom and the price of the room.\nOur bathrooms will soon be renovated to eliminate the problem. Please note that the room rates during the Christmas market in Stuttgart are very high. For the TV Program we usually have a program in the room. If it wasn’t available we are very sorry. I will talk to my colleagues, so that they pay more attention to those details. Our reception is 24 hours available for any needs you have. \n\nWe hope to see you soon back at our hotel.\nFor further questions don’t hesitate to contact us. \n\nKind regards\n\nDésirée B","created":"2017-12-11"}],"author":"Neale","lang":"en","created":[2017,12,8],"text":null,"title":"TV selection is terrible for English speaking and no TV guide (not even on paper) takes a long time to go through all channels.","score":60.0,"trip_type":"business"},{"response_list":[{"text":"Dear Mr Baitz,\n\nThank you for taking the time to tell us about your experience at the Mercure Hotel Stuttgart City Center. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.\n\nAt Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.\n\nWe appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.\n\nSincerely,\n\nDésirée Bubeck","created":"2017-12-20"}],"author":"Visitor","lang":"en","created":[2017,12,8],"text":"Mercure Hotels are always nice. I've stayed at Mercure Stuttgart City Centre a few times, probably 20 nights or more in total. It is always nice, but this time seemed a bit less nice than before. I may stay there again, but I also might try a different alternative. Staff were pleasant and seemed efficient, but a few things didn't go so well this time. The sink in my room didn't drain properly. My room was not cleaned one day after I left at 2:00 p.m. There were always lots of housekeeping carts in the hallway. The breakfast didn't seem as well maintained as before: dirty plates, food items and water not restocked so quickly. The room I was in seemed a bit less spacious than other times at this hotel and other Mercure Hotels as well. This time, I did not receive the door-cards to decline housekeeping in exchange for additional Club Accor points. None of these were big problems, but just not quite up to their usual standard. So, would I come back? Perhaps, the staff are nice, and the location is pretty good, but I am not certain.","title":"Good, but not as good as before","score":70.0,"trip_type":"business"},{"response_list":[{"text":"Dear Mr I.,\n\nThank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.\n\nSincerely,\n\nDésirée Bubeck","created":"2017-12-08"}],"author":"John I.","lang":"en","created":[2017,12,6],"text":"breakfast was excellent. Only had dinner once , but this was limited in menu choice . Dining room was quiet ; a rather cold atmosphere","title":"Friendly staff , convenient location for our purposes","score":90.0,"trip_type":"friends"},{"response_list":[{"text":"Dear Mr W.,\n\nThank you for taking the time to tell us about your experience at the Mercure Hotel Stuttgart City Center. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.\n\nThe 300,00€ were frozen for the payment guarantee.\n\nWe do not have sky in the rooms but there should be othter programms on english. Your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.\n\nWe appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.\n\nSincerely,\n\nDésirée Bubeck","created":"2017-12-07"}],"author":"Ash","lang":"en","created":[2017,12,5],"text":"The rooms were small but comfortable. Unfortunately the only channel in English was France 24 as the sky channels did not work. I did not understand why the online check in required €300 to be frozen on your card, I found this presumptuous and unnecessary","title":"Comfortable hotel","score":70.0,"trip_type":"friends"},{"response_list":[{"text":"Dear Mr A.,\n\nThank you for taking the time to tell us about your experience at the Mercure Hotel Stuttgart City Center. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.\n\nAt Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.\n\nWe appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in a different room.\n\nSincerely,\n\nDésirée Bubeck","created":"2017-12-05"}],"author":"Xyz","lang":"en","created":[2017,12,4],"text":"small room, noise next to storage room every morning house keeping trolls","title":"small room and noise","score":30.0,"trip_type":"business"},{"response_list":[{"text":"Dear Mr H.,\n\nWe very much appreciate your comments regarding your stay at the Mercure Hotel Stuttgart City Center. \n\nIt is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.\n\nThank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.\n\nSincerely,\n\nDésirée Bubeck","created":"2017-12-05"}],"author":"Ted","lang":"en","created":[2017,12,2],"text":null,"title":"The usual excellent accommodations","score":100.0,"trip_type":"business"},{"response_list":[{"text":"Dear Mr Cordina,\n\nWe very much appreciate your comments regarding your stay at the Mercure Hotel Stuttgart City Center. \n\nWonderful that you always take the time to answer the questions.\n\nSincerely,\n\nDésirée Bubeck","created":"2017-12-05"}],"author":"Joseph","lang":"en","created":[2017,12,1],"text":"As usual I enjoyed my stay. Everything was just right, very friendly staff and the restaurant food was very good indeed !","title":"Very good service, Good food","score":90.0,"trip_type":"business"},{"response_list":[{"text":"Sehr geehrte Frau H.,\n\nwir danken Ihnen vielmals für Ihre Anmerkungen zu Ihrem Aufenthalt im Mercure Hotel Stuttgart City Center.\n\nÜber Ihre lobenden Worte freuen wir uns sehr. Ihre positiven Würdigungen werden wir selbstverständlich gerne an die betreffenden Mitarbeiter weiterleiten. Ihre Zufriedenheit ist für unsere Mitarbeiter, die Tag für Tag daran arbeiten, Ihnen einen einwandfreien Service zu bieten, die schönste Belohnung.\n\nWir hoffen, Sie schon bald wieder bei uns begrüßen zu dürfen.\n\nMit herzlichen Grüßen\n\nDésirée Bubeck","created":"2017-11-28"}],"author":null,"lang":"en","created":[2017,11,26],"text":null,"title":"Sehr kompetentes Personal","score":90.0,"trip_type":"couple"},{"response_list":[{"text":"Dear Mr Arlt,\n\nWe very much appreciate your comments regarding your stay at the Mercure Hotel Stuttgart City Center. \n\nIt is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.\n\nThank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.\n\nSincerely,\n\nDésirée Bubeck","created":"2017-11-28"}],"author":"Marcus","lang":"en","created":[2017,11,21],"text":"We were warmly welcomed, had a nice room. Bed and pillows were just perfect. We enjoyed some excellent wine at the bar, recommended by your friendly staff. Very nice breakfast and fast checkout.","title":"Great place for a short stay, perfect for shopping","score":90.0,"trip_type":"couple"},{"response_list":[{"text":"Dear Mr V.,\n\nWe very much appreciate your comments regarding your stay at the Mercure Hotel Stuttgart City Center. \n\nIt is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.\n\nThank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.\n\nSincerely,\n\nDésirée Bubeck","created":"2017-11-21"}],"author":"V. S.","lang":"en","created":[2017,11,19],"text":"Receptionist is very Smart and Friendly","title":"Very Attentive & Good","score":80.0,"trip_type":"business"},{"response_list":[{"text":"Dear Mr G.,\n\nThank you for the great review of our hotel! We are glad that you are happy with your stay and hope to see you again very soon.\n\nSincerely,\n\nDésirée Bubeck","created":"2017-11-21"}],"author":"Vichai G.","lang":"en","created":[2017,11,18],"text":"Thank you for the stay.","title":"Happy as always","score":90.0,"trip_type":"business"}],"reviews_distribution":[{"count":1229,"stars":5.0},{"count":1164,"stars":4.0},{"count":206,"stars":3.0},{"count":95,"stars":2.0},{"count":31,"stars":1.0}],"roundHalfUp":4.5,"totalReviews":2725},"reviews":[{"author":"uallin","avatar":{"url":"https://media-cdn.tripadvisor.com/media/photo-s/03/77/f5/50/facebook-avatar.jpg"},"date":"07/03/2018","description":"Hotel is located near a train station that is easily accessed with a 5min walk. When we arrived, due to our many luggage, we took a large taxi van for the 6 of us to the hotel from the Central Station. Cost 15euro. Hotel is next to the huge Milaneo Mall. Very convenient for shopping and food as there's a big food court in there. The library there is also worth a visit. Room-wise, it is rather basic though a good size. All toiletries included. No mini bar though.","name":"Good stay","ownerResponse":null,"partnerCrawlable":false,"partnerName":"trip","publishedDate":[2018,3,7],"ratingImageUrl":"https://www.tripadvisor.com/img/cdsi/img2/ratings/traveler/s4.0-19949-5.svg","score":"4.0","tripType":"Family","trust":null},{"author":"Justina","avatar":null,"date":"05/03/2018","description":"Staying at Mercure Hotels is always a safe choice when travelling. A good selection and quality of breakfast food, nice and clean rooms, friendly and extremely helpful staff, fast check-in and check-out.","name":"Great experience - as always","ownerResponse":{"author":null,"id":null,"lang":null,"published_date":"2018-03-06T12:00:00+0000","text":"Dear Mrs B.,\n\nWe very much appreciate your comments regarding your stay at the Mercure Hotel Stuttgart City Center. \n\nIt is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.\n\nThank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.\n\nSincerely,\n\nDésirée Bubeck","title":""},"partnerCrawlable":true,"partnerName":"trustyou","publishedDate":[2018,3,5],"ratingImageUrl":null,"score":"4.5","tripType":"family","trust":"trust"},{"author":"Mark","avatar":null,"date":"05/03/2018","description":"I've stayed here quite a bit in the couple of months and I would recommend it. Great position near the shopping centre, library and a short walk from the station. Rooms are spacious, clean and comfortable. There is a gym albeit split into two but perfectly functional. The restaurant has a fair choice, breakfast is very good. Best of all the team are fabulous and always make you feel welcomed.","name":"Excellent hotel","ownerResponse":{"author":null,"id":null,"lang":null,"published_date":"2018-03-06T12:00:00+0000","text":"Dear Mr L.,\n\nWe very much appreciate your comments regarding your stay at the Mercure Hotel Stuttgart City Center. \n\nIt is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.\n\nThank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.\n\nSincerely,\n\nDésirée Bubeck","title":""},"partnerCrawlable":true,"partnerName":"trustyou","publishedDate":[2018,3,5],"ratingImageUrl":null,"score":"5.0","tripType":"business","trust":"trust"},{"author":"Karolina","avatar":null,"date":"04/03/2018","description":"Perfectly located hotel with friendly staff and professional service. Clean rooms and very good breakfast with lot of options. Public parking with direct access to the hotel is a plus.","name":"Pleasant stay","ownerResponse":{"author":null,"id":null,"lang":null,"published_date":"2018-03-06T12:00:00+0000","text":"Dear Mrs M.,\n\nWe very much appreciate your comments regarding your stay at the Mercure Hotel Stuttgart City Center. \n\nIt is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.\n\nThank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.\n\nSincerely,\n\nDésirée Bubeck","title":""},"partnerCrawlable":true,"partnerName":"trustyou","publishedDate":[2018,3,4],"ratingImageUrl":null,"score":"5.0","tripType":"couple","trust":"trust"},{"author":null,"avatar":null,"date":"04/03/2018","description":"I requested a room not facing the main road which is noisy in the reservation.\nI finally had a room facinc the main road.\nThe price was around 270 euros per night without breakfasr.\nyou would have offer the breakfast when the price goes beyond 150 euros for instance","name":"Good but noisy and abnormally expensive","ownerResponse":{"author":null,"id":null,"lang":null,"published_date":"2018-03-06T12:00:00+0000","text":"Dear Mr C.,\n\nThank you for taking the time to tell us about your experience at the Mercure Hotel Stuttgart City Center. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.\n\nWe can offer you a complimetary upgrade in one of our privilege rooms at your next stay. These rooms are on the other side. The price was higher because of the big exibition. It will not be as high as this time the next time.\n\nAt Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. \n\nWe appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.\n\nSincerely,\n\nDésirée Bubeck","title":""},"partnerCrawlable":true,"partnerName":"trustyou","publishedDate":[2018,3,4],"ratingImageUrl":null,"score":"2.0","tripType":"business","trust":"trust"},{"author":"Arthur B.","avatar":null,"date":"02/03/2018","description":"Comfort and service with a smile,","name":"Comfortable","ownerResponse":{"author":null,"id":null,"lang":null,"published_date":"2018-03-05T12:00:00+0000","text":"Dear Mr B.,\n\nWe very much appreciate your comments regarding your stay at the Mercure Hotel Stuttgart City Center. \n\nIt is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.\n\nThank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.\n\nSincerely,\n\nDésirée Bubeck","title":""},"partnerCrawlable":true,"partnerName":"trustyou","publishedDate":[2018,3,2],"ratingImageUrl":null,"score":"4.5","tripType":"business","trust":"trust"},{"author":"Andrew","avatar":null,"date":"02/03/2018","description":"Room wasn't serviced one of the days. Breakfast could possibly have more variety.","name":"Mr","ownerResponse":{"author":null,"id":null,"lang":null,"published_date":"2018-03-06T12:00:00+0000","text":"Dear Mr Crawford,\n\nThank you for the review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.\n\nSincerely,\n\nDésirée Bubeck","title":""},"partnerCrawlable":true,"partnerName":"trustyou","publishedDate":[2018,3,2],"ratingImageUrl":null,"score":"3.5","tripType":"business","trust":"trust"},{"author":"Fradin","avatar":null,"date":"01/03/2018","description":"A 1 night stay for business. Bathroom needs to be renovated. Rest of the room is OK. Sound isolation isn't good enough too. German pillows are too flat, would need additional pillows stashed somewhere in the room.","name":"Overpriced","ownerResponse":{"author":null,"id":null,"lang":null,"published_date":"2018-03-05T12:00:00+0000","text":"Dear Mr F.,\n\nThank you for taking the time to tell us about your experience at the Mercure Hotel Stuttgart City Center. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.\n\nPlease ask for an other pillow at the reception.\nThere we have pillows to change.\n\nAt Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.\n\nWe appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.\n\nSincerely,\n\nDésirée Bubeck","title":""},"partnerCrawlable":true,"partnerName":"trustyou","publishedDate":[2018,3,1],"ratingImageUrl":null,"score":"3.0","tripType":"business","trust":"trust"},{"author":null,"avatar":null,"date":"27/02/2018","description":"Excellent","name":"Very very good","ownerResponse":{"author":null,"id":null,"lang":null,"published_date":"2018-02-27T12:00:00+0000","text":"Dear Mr T.,\n\nWe very much appreciate your comments regarding your stay at the Mercure Hotel Stuttgart City Center. \n\nIt is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.\n\nThank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.\n\nSincerely,\n\nDésirée Bubeck","title":""},"partnerCrawlable":true,"partnerName":"trustyou","publishedDate":[2018,2,27],"ratingImageUrl":null,"score":"4.5","tripType":"friends","trust":"trust"},{"author":"Sean","avatar":null,"date":"20/02/2018","description":"Efficient check in/key collection. Well maintained room. Exactly what we expected.","name":"Great Base to experience Stuttgart","ownerResponse":{"author":null,"id":null,"lang":null,"published_date":"2018-02-22T12:00:00+0000","text":"Dear Mrs C.,\n\nWe very much appreciate your comments regarding your stay at the Mercure Hotel Stuttgart City Center. \n\nIt is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.\n\nThank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.\n\nSincerely,\n\nDésirée Bubeck","title":""},"partnerCrawlable":true,"partnerName":"trustyou","publishedDate":[2018,2,20],"ratingImageUrl":null,"score":"4.5","tripType":"couple","trust":"trust"},{"author":"Marawan D.","avatar":null,"date":"16/02/2018","description":"The room location on the second floor was close to the street which you could hear inside of the room. Moreover a closeby room had a dog inside which barked a few times at night which woke me up.","name":"Average experience","ownerResponse":{"author":null,"id":null,"lang":null,"published_date":"2018-02-20T12:00:00+0000","text":"Dear Mr D.,\n\nThank you for the review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.\n\nSincerely,\n\nDésirée Bubeck","title":""},"partnerCrawlable":true,"partnerName":"trustyou","publishedDate":[2018,2,16],"ratingImageUrl":null,"score":"3.5","tripType":"business","trust":"trust"},{"author":"Sammy","avatar":null,"date":"15/02/2018","description":"Arrival and check in smooth and front desk team friendly. Room was generally clean although there were a couple of points that let it down. 1) I pulled the curtains closed and the curtain moved along the track and behind it were a mass of cobwebs. 2) I made a cup of tea with the kettle and tea provided in the room, but the used mug did not get replaced or cleaned during my stay. I slept okay although it can be a bit noisy and when you have a double bed and one single quilt it is very easy to get cold during the night! For breakfast there was a good selection. Evening meal in the restaurant was also okay and fairly reasonably priced (especially with a 15% off voucher provided at check-in). All in all an okay stay in a reasonable hotel.","name":"Pretty good but with a few exceptions","ownerResponse":null,"partnerCrawlable":true,"partnerName":"trustyou","publishedDate":[2018,2,15],"ratingImageUrl":null,"score":"3.5","tripType":"business","trust":"trust"},{"author":"David H.","avatar":null,"date":"31/01/2018","description":"The Hotel was to a good standard for a short stay with a comfortable room & ctering service.","name":"Good standard in a convenient location","ownerResponse":{"author":null,"id":null,"lang":null,"published_date":"2018-02-05T12:00:00+0000","text":"Dear Mr Hodgkinson,\n\nThank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.\n\nSincerely,\n\nDésirée Bubeck","title":""},"partnerCrawlable":true,"partnerName":"trustyou","publishedDate":[2018,1,31],"ratingImageUrl":null,"score":"4.0","tripType":"friends","trust":"trust"},{"author":"Renato D. F.","avatar":null,"date":"28/01/2018","description":"Internet is a problem for me. Service level is going down. I am missing yorgute at breakfast","name":null,"ownerResponse":{"author":null,"id":null,"lang":null,"published_date":"2018-02-05T12:00:00+0000","text":"Dear Mr Faria,\n\nThank you for taking the time to tell us about your experience at the Mercure Hotel Stuttgart City Center. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.\nI asked our chef and he told me that there is yorgute. Did you miss a special one?\n\nAt Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.\n\nWe appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.\n\nSincerely,\n\nDésirée Bubeck","title":""},"partnerCrawlable":true,"partnerName":"trustyou","publishedDate":[2018,1,28],"ratingImageUrl":null,"score":"3.0","tripType":"business","trust":"trust"},{"author":"Andreas Z.","avatar":null,"date":"24/01/2018","description":"Uneventful","name":"Solidly average hotel for business travel","ownerResponse":{"author":null,"id":null,"lang":null,"published_date":"2018-01-29T12:00:00+0000","text":"Dear Mr Zschimmer,\n\nThank you for taking the time to tell us about your experience at the Mercure Hotel Stuttgart City Center. I am sorry that your experience was uneventful. \n\nCan you tell us what was missing?\n\nAt Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.\n\nWe appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.\n\nSincerely,\n\nDésirée Bubeck","title":""},"partnerCrawlable":true,"partnerName":"trustyou","publishedDate":[2018,1,24],"ratingImageUrl":null,"score":"3.0","tripType":"business","trust":"trust"},{"author":"Gina R.","avatar":null,"date":"23/01/2018","description":"Bed was a bit worn out.\nBreakfast too expensive 19:90 EURO...","name":"according to expectations","ownerResponse":{"author":null,"id":null,"lang":null,"published_date":"2018-01-29T12:00:00+0000","text":"Dear Mrs Roege,\n\nThank you for taking the time to tell us about your experience at the Mercure Hotel Stuttgart City Center. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.\n\nAt Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.\n\nWe appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.\n\nSincerely,\n\nDésirée Bubeck","title":""},"partnerCrawlable":true,"partnerName":"trustyou","publishedDate":[2018,1,23],"ratingImageUrl":null,"score":"3.0","tripType":"business","trust":"trust"},{"author":null,"avatar":null,"date":"08/01/2018","description":"Nice","name":"Nice pleasant stay","ownerResponse":{"author":null,"id":null,"lang":null,"published_date":"2018-01-11T12:00:00+0000","text":"Dear Carina B.,\n\nWe very much appreciate your comments regarding your stay at the Mercure Hotel Stuttgart City Center. \n\nIt is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.\n\nThank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.\n\nSincerely,\n\nDésirée Bubeck","title":""},"partnerCrawlable":true,"partnerName":"trustyou","publishedDate":[2018,1,8],"ratingImageUrl":null,"score":"4.5","tripType":"single","trust":"trust"},{"author":"Alex","avatar":null,"date":"25/12/2017","description":"Staff is good, very friendly and helpful, but the system and some details, are not in the accor standards. Had many incidences, from the checkin online to details in the rooms. This is definitely not a mercure-level hotel.","name":"Not up to the Accor standards","ownerResponse":{"author":null,"id":null,"lang":null,"published_date":"2017-12-29T12:00:00+0000","text":"Hello Mister Ramirez Montero,\n\nThank you for your stay in our hotel and the time you spent answering to this survey.\n\nWe always strive to improve our service quality and your feedback is helping.\n\nI am very sorry that we did not match you expectations for this stay and would like to know which incidences and details you are aiming for.\nI would have a look into this details and missing standards to provide a better guest experience for you and all other guests visiting our hotel.\n\nThank you again and best wishes from Stuttgart,\n\n\nPeter Jüngling\nAssistant Manager","title":""},"partnerCrawlable":true,"partnerName":"trustyou","publishedDate":[2017,12,25],"ratingImageUrl":null,"score":"3.0","tripType":"family","trust":"trust"},{"author":"Ammar K.","avatar":null,"date":"24/12/2017","description":"Good hotel friendly staff room is comfortable","name":"Good stay for short trip","ownerResponse":{"author":null,"id":null,"lang":null,"published_date":"2017-12-29T12:00:00+0000","text":"Dear Mister Kriker,\n\nThank you for your stay in our hotel and the time you spent answering this survey.\n\nI am very pleased that you enjoyed your stay in our hotel and looking forward to welcoming you again in Stuttgart.\n\nKind regards,\n\n\nPeter Jüngling\nAssistant Manager","title":""},"partnerCrawlable":true,"partnerName":"trustyou","publishedDate":[2017,12,24],"ratingImageUrl":null,"score":"5.0","tripType":"business","trust":"trust"},{"author":"Mark","avatar":null,"date":"17/12/2017","description":"For a two-night stay I was delayed in Amsterdam so could not check in for the first night. I rang and was told it was no problem to check in the next day. When I arrived the very polite and pleasant receptionist (Angelika I think) couldn't find any reference to me having a room or my call so I had to wait a few minutes but when Herr Kopp returned (who as it happens I'd spoken to the night before) he immediately checked me in with no fuss - overall a really good experience as I was half-expecting to find the room had been re-sold. Overall the room was good but the one "glitch" was the toilet wasn't cleaned thoroughly before my arrival hence not a ten out of ten. This is a very good hotel with a lovely team and I would recommend it for that and also its location. I'd like to earn some points, never understand why hotels think that because you book through an agency (which I have to do) they do not need to incentivise you to stay with them but that's more about Accor than this hotel","name":"Good experience, good service, one small glitch","ownerResponse":{"author":null,"id":null,"lang":null,"published_date":"2017-12-21T12:00:00+0000","text":"Dear Mr L.,\n\nWe very much appreciate your comments regarding your stay at the Mercure Hotel Stuttgart City Center. \n\nIt is always a pleasure to receive positive feedback. I will share your comments with our team and espacially Mr Kopp. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.\n\nWe are sorry, that the toilet was not cleaned thoroughly.\nThis is not our normal service standard.\n\nThank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.\n\nSincerely,\n\nDésirée Bubeck","title":""},"partnerCrawlable":true,"partnerName":"trustyou","publishedDate":[2017,12,17],"ratingImageUrl":null,"score":"4.0","tripType":"business","trust":"trust"}],"tripAwardYear":null,"tripLargeImg":null,"tripSmallImg":null},"nearHotels":[{"description":null,"name":"ibis Stuttgart 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