Frequently Asked Questions

About Afydecor

Q.What is Afydecor?

A.Afydecor is an online home decor shop providing high quality furniture and home decor accessories across India. At Afydecor, you will find a wide variety of furniture collections, designed with global inspirations to suit the likes and tastes of the urban Indian. We offer furniture in different sizes in assorted colours and fabric styles to personalize your decor according to your needs.

Q.How is furniture at Afydecor made?

A.Quality and design is priority at Afydecor. At Afydecor, our skilled artisans handcraft all furniture. Being handmade, every furniture is unique and one of its kind. With our highly experienced and talented furniture artisans, you get the best of design and quality from our brand.

Q.What are the benefits of registering to Afydecor.com?

A.Once you register with Afydecor:

You get access to saving the items you liked to your wish list, for later purchase.

You can keep a track of all your orders and its details in the ‘My Account’ section.

You do not need to add address details every time you shop at Afydecor. It is saved in your account.

Q.Can I use multiple coupons during the same transaction?

A.You can only use one coupon during one transaction. However, to avail maximum benefits you can add multiple items to cart when using your coupon code.

Order placement

Q.How to get more information about a product that I want to purchase?

A.In case you want more information on a product that you want to purchase, you can write to us at support@afydecor.com and we will get back with the details you require shortly. You can also chat with us live and send us your queries.

Q.How to place an order?

A.Afydecor provides a simple and easy order placement method. Here is how you can do it:

Once you are at the product page, add the product to cart.

Once at the checkout page, you can sign in to your account, sign up for a new account, or continue as a guest user.

After this, you are required to fill in your billing address, at the right side you can apply a coupon code, if any.

Click on ‘continue to payment’, select the payment method, and fill in your details. Once the payment process is completed, you will be notified about the successful placement of order.

We will further send you an order confirmation mail. You have now successfully placed an order at Afydecor.

Q.What are the payment options?

A.We make it easy and extremely safe for you to pay online with our multiple payment options. Following are the payment modes we offer:

Credit card

Debit card

Net banking

Cash card

Mobile payment

Wallet

EMI options

Issuing Bank

Tenures

Rate of Interest

Kotak Mahindra Bank

3

12

Kotak Mahindra Bank

6

12

Kotak Mahindra Bank

9

14

Kotak Mahindra Bank

12

14

Kotak Mahindra Bank

18

15

Kotak Mahindra Bank

24

15

ICICI Bank

3

13

ICICI Bank

6

13

ICICI Bank

9

13

ICICI Bank

12

13

Axis Bank

3

12

Axis Bank

6

12

Axis Bank

9

13

Axis Bank

12

13

IndusInd Bank

3

14

IndusInd Bank

6

14

IndusInd Bank

9

14

IndusInd Bank

12

14

HSBC Bank

3

12.5

HSBC Bank

6

12.5

HSBC Bank

9

13.5

HSBC Bank

12

13.5

HSBC Bank

18

13.5

Q.Is it safe to share personal details with Afydecor?

A.Yes it is completely safe to share your information with us. It remains secured with us and is never shared with any third parties. Your personal details are only used to contact you.

Q.Does Afydecor use secure connection for vital information?

A.Afydecor uses SSL encryption for all sensitive information that is passed on between your system and our server. Hence you would see ‘’https’’ in the URL For all transaction related [ages.

Q.Can I change my billing or shipping address after successfully placing an order?

A.It is recommended to not change the shipping or billing address once the order has been placed. However, in case your address has changed between order placement and delivery, you can contact us and we will help you out with the same.

Q.How do I track the progress of an order?

A.
Once you have placed your order we will send you confirmation mail. At every stage of the product’s development, we will notify you via email. Once it is shipped, we shall share with you the tracking details provided by our courier partner.

Returns and Refund

Q.What is the order cancellation policy?

A.You can cancel an order within 24 hours of order placement.

Q.Can I return a product?

A.An order can be returned if the product received has a manufacturing defect. In case of a transit defect, your product would be repaired or replaced by us.
To initiate the return kindly write to us about the defect and send us 2 images of the furniture you wish to return, one of the damaged part and the second of the entire product.

Q.Who will pay the amount for return shipment of a product?

A.When there is a manufacturing defect and you would like to return the product, we will be completely taking care of the return shipment including the price. Our support team shall contact you and guide you with the process, to give you a hassle free return experience.

Q.When will I get a refund?

A.Once the order is returned back to us we shall examine it and then initiate the refund. It will take up to 1 week for the amount to reflect on your card or bank account.

Bulk Order and Customization Service

Q.Can I customize furniture products?

A.Yes, Afydecor provides customization service to its customers on special request. This is to ensure our handcrafted furniture products fits your home sweet home in the best possible way.

Q.How can I place a bulk order through Afydecor?

A.You can place a bulk order with us and help us cater to your varied requirements as below:

For Bulk or B2B orders for workplace, hotels, restaurants, hospitals and any other business requirements, you can get in touch with our customer service personnel on our toll free number and explain your requirements. Your order shall then be passed on to the required department who will contact you for further discussion.

For interior design services or bulk order for your home, you can call our toll free number or email us. Our in-house designers will get in touch with you to discuss design details and furniture customization for your home.

Afydecor has a special Designer Collaboration Program that provides an amazing opportunity to Interior designers to avail special discount offers for your service. You can mail us or call our toll free number to get further information about our collaboration program.

Q.Does Afydecor provide Interior Designing Service?

A.Afydecor provides interior design service to its customers with its talented in-house interior designers. You not only can design your home, but also customize your products according to your design requirement.

Product and Delivery

Q.Would there be a difference in the product shown on the website and the actual one?

A.Since all our furniture products are handcrafted, every product is unique in its own minute way. There can be slight variations in terms of look and finish because of manual manufacturing; colour of actual product may differ due to photography and lighting effect and your screen resolution.

Q.Where all does Afydecor deliver?

A.Afydecor delivers its products all over India and its union territories except for Andaman and Nicobar islands. You can confirm shipping availability to your location by using our pin code locator on the product page. You may also call us on our toll free number for latest update on shipment to non-serviceable pin codes.

Q.How to know if a product requires assembly service?

A.If a product requires assembly, it would be mentioned on the product page under ‘short description’ or ‘features’ list. Once the product is delivered to you, we will provide you with carpenter assistance for the assembly. In case Afydecor is unable to provide assembly/installation of the purchased product, we shall provide you with the amount charged by local carpenters for assembly of furniture.

Q.Are there any assembly and delivery charges?

A.Afydecor provides free assembly and delivery to all its customers. For more details on installation and delivery kindly visit our ‘terms of use’ page.

Q.How many days does it take to receive an order?

A.As most of our products are handmade, their delivery time will differ from one category to another. Large products like sofas, dining sets and beds take time; hence, their delivery will take 25-30 working days. Categories like chairs, tables, storage items, etc. will be delivered within 20 working days. You can always check the estimated delivery date(s) of a product on the product page by simply checking the availability using your area pin code.