1 answer

A licence is just that, a key that enables functions in a system (In Jira's case, more users are enabled)

An upgrade is a different task - you need to run a set of these as a project, to get yourself up to a supported version. (I'd go 5.0 to 5.latest, to 6.1 to 6.latest to 7.0 then whatever 7.x you want to end up with)

In fact, my license key dropped me from 50 users to 10 users. I only bought it as I was told I needed to renew my subscription in order to use the latest version of jira and therefore xray. And I cant afford to renew our old 50 user package.

I'm now reading about how to upgrade my jira version

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AWS is a container that will be running Windows or Linux for you. You'll need to log into it and get to the Jira installation, so you can download the versions you'll need and run them on the server so they do the upgrades.

Backups and testing are your friend here.

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Atlassian say they don't offer such a service and I cant fathom this documentation. I've got around 10hrs invested in attempting to make this happen so far and am not getting anywhere. So it would be more cost effective to buy some customer support at this point

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If you spend enough time as a Jira admin - whether you are managing a single, mid-sized instance, a large enterprise one or juggling multiple instances at once - you will eventually find yourself in ...