Shipping from France

The deliveries shall be made subject to availability. The delivery times shall be given as accurately as possible but subject to the COLISSIMO (French Priority Mail Express International) delivery lead-time. Each parcel is shipping with a unique Tracking number for follow-up on the Colissimo website.

Example of shipping times (working days) : 48 hours in France, 5-10 days to USA and Canada, 3-7 days to European Union and 14 Days to other countries.

Exceeding the delivery times shall not give rise to damages, deductions or cancellation of the orders in hand.

The products shall be delivered carriage forward on delivery at the agreed location. It is important that the customer provide an exact and precise address and a valid phone number to make the delivery in the best conditions by the carrier.

International customers living outside E.U. are responsible for all fees, taxes, and duties/custom charges directly with their respective countries custom authority. This procedure is the responsibility of the purchaser and may not be a ground for cancellation, refund or Exchange on the part of KRAMIKE.

The presence of the buyer or consignee mentioned on the order IS REQUIRED for the reception of the parcel. In case of absence, the buyer or consignee will have 10 working days to collect his parcel from his local post office.

If the parcel is not collected within the time limits provided by the carrier, the parcel will be returned to KRAMIKE and the buyer will have to pay both the return costs and the new shipping costs to receive the parcel again. Otherwise the parcel will remain under the property of KRAMIKE until the costs have been paid and become its full property if the buyer does not pay the costs within six months after the return.

IMPORTANT : It is essential that, on delivery, the customer checks for any possible damage or losses in transport and, if necessary, states the damage or loss observed in writing on the consignment notes receipt. Furthermore, it should inform KRAMIKE immediately within two days after the delivery, so that the latter may be in a position to claim against the carrier.

Failing complying with the foregoing provisions, the recipient purchaser may not ask KRAMIKE for any compensation nor refuse the goods.

Returns & Exchanges

I gladly accept returns, exchanges, and cancellations

Just contact me within: 7 days of delivery

Ship items back to me within: 14 days of delivery

Request a cancellation within: 1 hours of purchase

But please contact me if you have any problems with your order.

The following items can't be returned or exchanged

Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:

Custom or personalized orders

Perishable products (like food or flowers)

Digital downloads

Intimate items (for health/hygiene reasons)

Items on sale

Questions about your order?

Please contact me if you have any problems with your order.

Returns and exchange details

The guarantee covers the product for a period not exceeding 1 year from delivery. Any deterioration brought about by an external accident (unsuitable cleaning, abnormal use, etc.) shall not be covered by the guarantee. Similarly, the guarantee shall not be applicable for apparent defects of which the purchaser should avail when the product is delivered.

The withdrawal period is 14 days from the date of receipt of the package. Cannot be retracted: products having undergone a customization for the purchaser, nor earrings for reasons of hygiene and health protection. The product subject to retraction must be NEW and in its original packaging. Sale items are non-returnable.

Any product error shall be covered by a formal agreement between the seller and KRAMIKE. Any product returned without this agreement shall be held at the purchaser's disposal and shall not give rise to the issue of a credit note.

The costs and risks involved in the return are always at the customer's expense. A credit note shall be issued to the order of the purchaser for any product taken back by the seller, after the quality and quantity of the goods returned have been checked.

Additional

IMPORTANT: for your safety, it is strongly recommended to remove all jewelry for all manual or physical activities: DIY, gardening, household, arts, sports,...

Silver jewelry that is regularly weared typically needs less care. Wear your jewelry every day, and wash immediately after use with a gentle soap or a special silver cleaning product. To avoid spotting, it is important to dry your silver immediately after washing. Once cleaned and polished, silver must be kept dry and properly stored in a place without light.

The business relations established by KRAMIKE and the purchaser do not confer any right to use the KRAMIKE trademarks or any other trademark or logo marketed by KRAMIKE and its subsidiaries. Any sale of counterfeit goods resembling those of KRAMIKE liable to create confusion in the minds of the public is prohibited.

Advertising or any advertising material produced may only use the trademark with express and prior agreement by KRAMIKE.

Before taking any legal action, the parties shall endeavour to come to an amicable agreement. In the case of a lawsuit of any nature or any dispute concerning the establishment, or the fulfilment, of the contract, only the Paris Commercial Court shall have jurisdiction.