FAQ

Years in Top

Customers Served

Orders Completed & Shipped

Labels Made With Dedication

I want to order a rubber patch. What is the difference between TPU, PVC, and Silicone?

While PVC (Polyvinyl Chloride) patches and labels have been used for many years even in medical devices, increasing number of customers are asking for an alternative. PVC is a rigid plastic material, and thus a softening agent, called a plasticizer, must be used to make it malleable and flexible enough for use in applications. The plasticizer are chemicals that are known to be toxic in very high exposure. I mean very high exposure. But, we definitely do not recommend PVC in children's clothing or items. Silicone is an alternative, but it is very soft and flexible and about twice as more expensive than PVC.

TPU (Thermoplastic Polyurethane) material is a safe alternative to PVC also, as it requires no plasticizer to be made flexible. Cruz Label uses TPU label as a printed label typically used for sportswear, swimwear, and footwear. For more information about TPU Printed Labels, click here.

Please talk to our sales rep regarding your rubber patch order to get more information.

Can you place different sizes (ie., XS, S, M, L, XL) on one order of labels?

Yes. We can do size and color splits within your ordering quantity. There is an extra charge for splitting the order up between different sizes and colors and will not be considered a whole new order. However, in heat transfer labels each size would be considered a whole new order, since the artwork need a whole new plate setup. One option is to purchase heat transfers with the logo and buying separate stock size tabs to sew on the seam. Please talk to one of our sales rep to see how we can accommodate your needs.

Many customers also order ready-made size labels that we have in stock on our online store, store.cruzlabel.com

What kinds of folds can you do?

Types of Folds & Cuts

When selecting clothing labels, the sewing application will depend mainly on the fold (or lack thereof). Below are descriptions and charts describing the different types of folds. In some cases, your sewing contractor may charge a different price for one type of fold over another, that is, If you are not sewing these on yourself. This difference in price might play a role in your decision process.

Straight Cut or Heat Cut

No Folds. Straight cut labels are usually sewn on all 4 sides or 2 sides only.

End Fold

Folded down on the left and right side to create a softer edge.

Center Fold

Folded in the middle and usually sewn into a seam. Center fold labels can also be used for sleeve and hem labels.

Center End Fold

Folded in the middle and ends. Mainly used on the outer hems on tops or pockets on pants. Additional charge for this fold

Manhattan Fold

Similar to a centerfold label, except the top of the label is folded down, creating a flap to tuck the bottom fold into. Additional charge for this fold

Mitre Fold

The ends are folded under and up, creating a tab to be sewn into a seam. Additional charge for this fold.

Die Cut

Cruz Label can cut your label to a custom shape of your choice. Die cut can be made on the outer shape as well as inside the label. Additional charge for this cut.

Overlock Stitch

Create a high quality woven patch with an overlock stitch on the rim of the woven label. Many brands use this overlock stitch on caps, clothing, and bags.

What is your turnaround time?

Woven Labels: 4-6 days business days for samples and production takes 6-9 business days. Sampling is FREE! Expedite service available for sampling within 3 business days for $90. And for expedite production we can ship out within 3-4 business days at $90 fee.

Printed Labels: 9-12 business days for production. Expedite service available for additional $150. Because print labels print as per your printed artwork, we immediately proceed with production instead of sampling. However, if you would like us to make a sample first, it is $80 for 1-2 color label samples & $150 for 3-4 color label samples. There is additional time (7-9 business days) for optional sampling.

Hang Tags: 9-12 business days for production. Expedite service is available for an extra fee. Because hang tags print as per your printed artwork, we immediately proceed with production instead of sampling. However, if you would like us to make a sample first, there is a separate charge and additional time (7-9 business days) depending on your artwork and material.

Heat Transfer Labels: 9-12 business days for production. Expedite Service is generally NOT available for heat transfer labels. Samples are not usually provided since it prints per your printed artwork. But, if you need a sample, there is a $100+ charge and additional time needed. Normally, you can go straight into production without sampling as we can provide existing samples of our quality heat transfer tags at no charge.

PVC, Silicone, and TPU Labels: 8-10 business days for sampling and 12-15 business days for full production. Mold fees and sampling fees vary on the size and material used. Please note that labels and patches made of PVC and silicone are typically heavier than other products, so shipping fees may be higher due to the weight.

Metal Tags: Approximately 10 business days for sampling and 15 business days for full production. Mold fees and sampling fees vary on the size and material used. Please note that labels and patches made of metal are typically heavier than other products, so shipping fees may be higher due to the weight.

Can you attach strings and pins to the hang tags?

Yes. We can deliver the hang tags to you with custom strings, ties, and/or pins attached.

I don’t have a designer. Can you help me with designing my clothing label?

If you order your labels and you only need a simple type setup or adding text, we can provide the service for free of charge. Design services are available at $80/hour if the artwork requires more than just layout arrangement or text adjustment. However, we do not provide any creative design services such as logo design, background design, font selection, etc.

I don’t want people to just throw away my hang tags. What are my options?

We can make hang tags with a peel-off adhesive backing which becomes a sticker that your customers can use. Or a nice PVC or rubber hang tag can also be used as a key chain. For other ideas, please contact our knowledgeable sales rep.

What is the minimum quantity order?

All clothing labels and tags are 100% custom made. If you are looking for stock labels, please visit our sister site www.allthingslabels.com

Woven Labels: Minimum quantity starts at 500 pcs.

Printed Labels: Minimum quantity starts at 1,000 pcs.

Hang Tags: Minimum quantity starts at 1,000 pcs.

Heat Transfer Labels: Minimum quantity starts at 1,000 pcs.

Rubber Labels: Minimum quantity starts at 500 pcs.

Metal Tags: Minimum quantity starts at 500 pcs.

Others: Please inquire

What kind of ink is used in your printed label?

All of our printed labels use flexographic ink which does not wash off or fade after only a few uses. There is a cheaper process called "hot stamping" and we do not use this process. Many other label companies use the cheaper method of printing, so be aware.

What kind of format does the artwork need to be?

For best and quick results, please provide your artwork in vector format (.AI, .EPS, or .PDF). We can also work with high resolution JPG files or Photoshop files.

Make sure your text fonts are outlined as this will ensure your text to be printed or woven clearly and accurately. There are many YouTube tutorialsthat show how to outline your text in your artwork.

Can you match colors?

Yes. Although we cannot match 100% due to material differences and limitation on stock colors, we can come very close. Please provide us with pantone color codes, and we can match it in printed labels, rubber, pvc, tpu, and hang tags. We can also dye yarns to match the colors you want in woven labels, if the ordering quantity is high volume. For woven labels, even without dying the yarn, our 1,000 different shades of threads come very close to your desired colors.

How long after I send an online inquiry should I expect a reply?

We will respond to your e-mail within 24 hours after receipt of your e-mail. In most cases, we respond within the same business day. If you do not hear from us in this time frame, please give us a call as there a delivery error may have occurred.

What is the process of ordering labels?

Once you have your artwork you can submit your artwork and info on-line using our Quote Request Form. Our sales rep will e-mail you an order estimate within 0-1 business day.

Clothing Label Order Process

Quote Request

Contact us and request a quote via email or our online form. All requests are replied within 1 business day by our sales person.

Digital Proof

As soon as you order, a digital proof is provided for your approval. Careful and thorough review of the digital proof is a MUST before signing off for sampling & production.

Sample Production (Optional)

For woven labels and rubber labels, free sampling! For all others, we provide a digital proof.

Production

We start the production after your approval of the sample/digital proof. Production is typically 7-10 business days. Heat Transfer, PVC Labels, and Metal Tags may take longer. Expedite service available at additional fee (unavailable for heat transfer labels).

Shipping

We ship out the production order per your shipping instruction after balance is paid.

Do you sew on the labels, too?

No. We only produce the clothing labels. We can ship the labels to you directly or to your manufacturer or sewing contractor at your request.

The industry leader in clothing labels, woven labels, hang tags, and product packaging to both well-known brands and independent designers for over a decade. Experience our friendly and knowledgable customer service.