Advanced DNS solutions

SafeBrands’s on-call teams are responsible for the on-going maintenance of our hosting platform, and also provide an out-of-hours support service for emergencies and planned work on your domain names. This optional service is provided for companies whose domain portfolio is managed by SafeBrands.

On-call services

An out-of-hours on-call service for emergencies or planned work on your domain names.

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Access to a verified service limited to listed people who are authenticated when the request is made.

Support tickets

Simple pricing according to a pricing grid by service, and based on support tickets.

Support available at any time

SafeBrands’s on-call out-of-hours service provides service continuity 24/7, 7 days a week for specific operations, including:

Changing DNS servers

Zone file support

Setting up additional options on your domain names

Dealing with any technical issue (redirection, e-mail etc.)

Dealing with an unidentified login to your client area

Phishing or hacking attempt

Emergency support and planned work

Support can be provided immediately on request, but also by working with your teams on operations that are prepared and planned in advance such as overnight changes to DNS zones.

Authenticated support

Support is provided solely for requests made by authorized persons named in a secure document, who are authenticated when the request is made.