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HP EMEA Customer Support is responsible for all aspects of the customer support experience delivered to EMEA customers and support partners. The aim is to provide a high quality, differentiated support experience that is highly valued by our customers and contributes significantly to customer retention and overall business growth, whilst delivering to CS cost structure objectives.

The HP Customer Support EMEA, Category organization is tasked with ensuring that the support offering matches the regional competitive landscape, deployment of the support offering, growth of the services business and management of end-to-end support delivery performance.

As part of the HP Customer Support, Category organization, the Advanced Technical Support (ATS) teams provide on-site and remote expert level technical support to customers, repair partners (direct and indirect) and other delivery chain organizations.

The ATS teams are split into two distinct areas, Computing and Printing. The scope of the technical support provided in each area is split into hardware, firmware/BIOS and software/solutions, with each ATS Engineer focused on one or more of these aspects.