Class specifications are intended to present a descriptive list of the range of duties performed by employees in the class. Specifications are not intended to reflect all duties performed within the job.

DEFINITION

Plans, directs, manages and oversees the activities and operations of the Office of Performance Management and Audit, serving in a prominent District leadership capacity to continuously monitor, manage and improve business performance across District departments; coordinates internal and external operational and financial audits; provides highly responsible and complex administrative support to the Office of the General Manager and the Assistant General Manager of Administration & Budget; and performs related duties as assigned.

CLASS CHARACTERISTICS

This single position class manages, through subordinate managers and supervisors, performance management, internal audit and investigation activities throughout the District. The incumbent is responsible for assisting and providing high level management support, expertise and recommendations to executive management, and aligning with the District’s Strategic Policy Planning and Asset Management efforts. The Chief Performance Officer is distinguished from the Assistant General Manager of Administration & Budget in that the latter is an executive management-level position responsible for the overall management of Budgets, Financial Planning, Customer Access and Procurement.

EXAMPLES OF DUTIES - Duties may include, but are not limited to, the following:

Assumes full management responsibility for departmental services and activities including coordination of internal and external performance, operational, financial and other assessment and audit activities; recommends and administers policies and procedures; conducts follow-up status reporting; engages in peer review; develops and directs best practices, audit guidelines and other standards related to business/operational performance management.

Plans, directs and coordinates annual and long-range work plans based on risk assessment, complaint investigations, and solicited and voluntary input from stakeholders; manages the development and implementation of departmental goals, objectives, policies and priorities for each assigned service area; assigns projects and programmatic areas of responsibility; reviews and evaluates work methods and procedures; meets with key staff to identify and resolve problems.

Directs performance management and assessment activities, such as management and divisional audits, best practices and benchmarking audits, organizational and staffing audits, effectiveness and efficiency assessments

Directs operational audits, such as audits of maintenance, procurement, grants and capital management, overtime and staffing and other ad-hoc assessments

Directs standard audit activities such as compliance audits, oversight and coordination of contracted audits including regulatory and certain revenue audits; ensures propriety and fiscal integrity of District operational and financial assets, transactions and programs.

Facilitates and coordinates with other strategic performance areas of the District, such as Asset Management and Strategic & Policy Planning.

Directs staff in establishing, implementing and maintaining the District’s Whistleblower program, including special investigations; assists in Ethics education, awareness, standards and conflicts of interests; responds to and resolves difficult and sensitive citizen inquiries and complaints.

Directs staff in auditing information technology within the District, such as system security, design, controls, disaster recovery, and integrity and accuracy of system data and reporting.

Prepares and reviews reports of performance assessments and audits, including recommendations, and distributes to executive management, Board of Directors and other stakeholders.

Stays abreast of legislation, trends and developments in areas related to performance, operational and financial audits and assessments; evaluates impact within the District and integrates into existing procedures.

Establishes, within District policy, appropriate service and staffing levels; monitors and evaluates the efficiency and effectiveness of service delivery methods and procedures; allocates resources accordingly.

Assesses and monitors work load, administrative and support systems, and internal reporting relationships; identifies opportunities for improvement; directs and implements changes.

Oversees and participates in the development and administration of the departmental budget; approves the forecast of funds needed for staffing, equipment, materials and supplies; approves expenditures and implements budgetary adjustments as appropriate and necessary.

Represents the Office of Performance Management & Audit to other departments, elected officials and outside agencies; coordinates assigned activities with those of other departments and outside agencies and organizations.

Provides staff assistance to the Office of the General Manager and the Assistant General Manager of Administration & Budget; participates on a variety of boards, commissions and committees; prepares and presents staff reports and other necessary correspondence.

Analyzing and assessing policies and operational needs and making appropriate adjustments

Reviewing audit work products for quality assurance control

Planning, organizing, directing and coordinating the work of lower level staff

Delegating authority and responsibility

Selecting, supervising, training and evaluating staff

Researching, analyzing and evaluating new service delivery methods and techniques

Preparing clear and concise administrative and financial reports

Preparing and administering large and complex budgets

Interpreting and applying applicable Federal, State and local policies, laws and regulations

Communicating clearly and concisely, both orally and in writing

Establishing and maintaining effective working relationships with those contacted in the course of work

MINIMUM QUALIFICATIONS

Education:

A Bachelor’s degree in business administration, public administration, accounting, finance or a closely related field from an accredited college or university. A master’s degree in a similar field is preferred.

Experience:

Six (6) years of (full-time equivalent) verifiable professional financial and operational audit and business performance management experience which must have included at least three (3) years of management and administrative responsibility.

Other Requirements:

Possession of a valid certificate as a Certified Public Accountant (CPA), Certified Internal Auditor (CIA) or Certified Information Systems Auditor (CISA) is desirable.

Substitution:

Additional professional experience as outlined above may be substituted for the education on a year-for-year basis. A college degree is preferred.

Careers at the San Francisco Bay Area Rapid Transit District (BART) offer the satisfaction of providing an invaluable public service, while accomplishing your own career goals, earning highly competitive pay, and enjoying an unparalleled benefits program. BART, one of America’s premier heavy rail public transit systems, is located in the San Francisco Metropolitan area. With over 3,500 employees and an operating budget in excess of $900 million annually, and headquartered in the heart of downtown Oakland, California, BART has a service area covering the 4 county area of San Francisco, San Mateo, Alameda and Contra Costa, a total population of over 4 million people. BART’s current fleet of 669 railcars allows it to achieve an average weekday ridership of over 430,000 passengers throughout its 46 stations. BART, a wonderful career opportunity.