Good news! We've confirmed with our Engineering team that the earlier issues with payment and balance history have been resolved, and all previously impacted services have returned to normal. We're sorry for any inconvenience this may have caused, and thank you for your patience as we worked through the issue.

Posted 4 months ago. May 31, 2019 - 17:11 PDT

Monitoring

Our Engineering team has released a fix for the issues impacting payment history and fund balance, and sellers will see balances reflected correctly soon. The ability to use Instant Deposit should be available as normal. We'll continue to watch this closely, and will update you to confirm that this is completely resolved. Thank you for being patient with us!

Posted 4 months ago. May 31, 2019 - 16:24 PDT

Update

Our Engineering team has identified an issue causing a delay in recent payments appearing in your payment history. As a result, there will be a delay in the funds appearing in your balance as well. Rest assured, these transactions are being captured successfully and will appear for you shortly. Instant Deposit will be unavailable for those payments until they appear in your available balance.

Apologies again for all the trouble — we’ll share updates as we have them.

Posted 4 months ago. May 31, 2019 - 15:17 PDT

Identified

Our Engineering team has identified an issue causing a delay in recent payments appearing in your payment history. As a result, there will be a delay in the funds appearing in your balance as well. Rest assured, these transactions are being captured successfully and will appear for you shortly. Instant Deposit will be unavailable for those payments until they appear in your available balance.

Apologies again for all the trouble — we’ll share updates as we have them.

Posted 4 months ago. May 31, 2019 - 15:17 PDT

Investigating

Our Engineering team is investigating an issue affecting funds being available for Instant Deposits. We'll be back with an update shortly.