18 Magic Empathy Statements That Would Put Your Prospect at Ease in The Sales Process

18 Magic Empathy Statements That Would Put Your Prospect at Ease in The Sales Process

Sales is evolving. The days of fast-talking, railroading salespeople is gone. Today’s buyers won’t stand for being bullied into a deal.

That’s where the empathy statement comes in. If your idea of empathy is throwing an “uh-huh” or “I see” into your conversations every few minutes, think again.

Below, I’ve rounded up a few empathetic statements every salesperson should use. They’ll show your prospects you’re more invested in their interests than closing a deal — and that’s what will set you apart in today’s competitive sales landscape.

1) “Thank you for staying so positive.”

Every deal has ups and downs. Your prospect may work with someone who’s championing another company. Or their budget may have been reallocated, leaving them struggling to cover the price of your product/service.

When these situations arise, thank your prospect for staying positive — even if they’re having a hard time doing so. They’ll appreciate you’ve noticed the difficult position they’re in, and you’ll encourage them to continue dealing with it constructively.

2) “You’ve been with [Company] for [# of years]. That’s a long time.”

Leaving a longtime vendor relationship can be tough. Show your prospect you understand and are honored to be considered as a replacement. You can also use this approach when their tenure with another company is only a few months.

Say something like, “You’ve been with [Company] for [# of months]. I know you’re not shopping again because you love talking to salespeople. Tell me more about what prompted this search for a new product/service.”

If they’re looking for a new vendor so soon, your prospect is probably dealing with some fallout on their end, so a little humor will be appreciated before you get serious about what their needs are.

3) “If I were in your position, I bet I’d have the same concerns.”

It can be tough to stay positive when you hear the same objections repeatedly or are hearing your fifth objection of the day. But step into your prospect’s shoes for a moment.

Remember they’re considering your product/service for the first time, and show them you understand where they’re coming from. By validating their concerns before giving a well-worn rebuttal or solution, you’ll build trust and rapport.

4) “That would be frustrating to me too.”

If your prospect is frustrated with your product/service or with the sales process itself, start by understanding where they’re coming from. Validate their frustration before telling them what you’re going to do about it.

For example, if your product experienced a bug during the prospect’s free trial and they’re frustrated about it, respond with, “That would frustrate me too. (Pause) Let me tell you why this happened and what we’re doing to make sure it never happens again.”

When your prospect is facing a roadblock — in their work, with your product/service, or in the sales process — don’t just be empathetic, offer a solution.

For example, if your prospect is expressing concern that a competitor offers a feature you don’t, reply with, “You’re right, we don’t have X feature. But I think you might find Y feature serves a similar purpose and also does A, B, and C. A lot of our customers prefer Y feature over [competitor]’s X feature.”

You’ve affirmed that your prospect is right, and you’ve presented a solution. Avoid the temptation to get defensive and lash out with, “Well actually our Y feature does pretty much the same thing as their X feature, and our clients think it’s way better.”

6) “If I can make a suggestion …”

When you’ve been selling for a few years and hear similar objections and feedback every day, it’s easy to steamroll ahead of client concerns with solutions or canned replies.

Before you share that response you’ve given 50 times this

week, pause and say, “Uh-huh, that’s a great point. If I can make a suggestion, you might find this article on our blog helpful. I’ll send it to you after our call.”

Your response instantly feels personalized to their concerns and you’ve shown that you really listened to their question.

7) “How can I make this process easier for you?”

This is a question you should be asking at every stage of the sales process.

Close your discovery call with it, ask it in your presentation, and make sure to include it as you’re working on the contract.

Buying a product/service is usually a lengthy, time-consuming, and expensive process. Do everything you can to make your prospect feel supported through it all.

8) “What’s the best-case scenario for your company?”

This is a great question to ask in the discovery call. When you’re determining your prospect’s needs, wants, and business goals, slip this question in. It demonstrates you’re thinking about long-term success for their company beyond meeting two or three key needs.

9) “How am I doing so far? Am I meeting your needs?”

This is another question to ask often throughout the sales process. Once you finish making a key point about what sets your service apart from the competition or demonstrating a technical portion of your product, pause and check in with your prospect to make sure they’re following.

To really make this question impactful, also ask them if you’re providing value to them. It’ll surprise and delight your prospect and serve as an indicator of success for you.

10) “Is our product/service meeting your needs so far?”

The most important goal of selling is to ensure that your product/service is going to meet your prospect’s needs. Throughout the sales process, say to your prospect, “I’ve given you a lot of information about Harvey’s Moving Company. Are we still ticking off all the boxes for you? Are there any gaps?”

This protects you from being blindsided by their concerns later in the process, and it ensures your offering is still giving your prospect what they require.

11) “So, if I’m hearing you correctly, you’re saying …”

You should work this phrase into every conversation you have with a prospect. Too often, salespeople hear important questions, assume they’ve understood, and forge ahead with an answer that may or may not be giving your prospect the information they need.

Don’t risk alienating your prospect or making them feel unheard. Instead, clarify their question with, “So what I’m hearing is this: [Restate their question]. Is that correct?“

12) “I can help with that.”

Show you’re ready and willing to help when your prospect needs it most. If they have a question about the block of customer service hours they’re allotted each month, or if they’re having trouble logging into your product during their trial, reply with a friendly, “I can help with that.”

Even if you have to take their question or issue to someone else on your team, you should remain their advocate and main point of contact. This ensures they get the answers they need quickly and offers them a sneak peek of the customer service they can look forward to with your company.

13) “Hold on one second while I check that for you.”

Does your prospect have a problem you can help them with immediately?

Let them know that. If a prospect says they can’t find the complete list of tiered service packages you sent, tell them, “Hold on one second while I send another link right over.” If you can assist them in the moment, do it. Your attentiveness and sense of urgency will stand out.

14) “I really want to help here. Do you mind if I ask you a few more questions?”

You’ve probably been in this scenario: A prospect asks you a question and you either don’t know the answer or don’t quite understand what their question is.

Instead of saying “I don’t understand” or “I’m not following,” tell them “I really want to help here. Can I ask you a few more questions about the problem you’re facing?” Your prospect will feel heard, and you’ll feel relieved when you finally understand what they’re asking.

15) “If I skip anything important, please stop me and let me know.”

Prospects can feel uncomfortable or rude interrupting to say they don’t understand or you’re not answering their question.

To save you both time and discomfort, set expectations before you begin a phone conversation or in-person demonstration. Let them know their interruptions are welcome and encouraged, and you’ll enjoy an open and honest conversation with your prospect.

16) “Here’s what I’m going to do to get this answer for you.”

There are some situations in which it might take days or even weeks to find an answer to a prospect’s question. In these situations, clearly communicate what you’re doing to get them the information they’ve asked for.

End your initial conversation with, “Here are the steps I’m going to take to find an answer for you.” Then, check in every few days with an update of: “Here’s what I’ve been doing to find an answer to your question about our update timeline for X feature.”

You’ll appear organized and on top of things. And you’ll let the customer know their question is a priority.

17) “I’m glad to hear that.”

When a prospect expresses that either you or your product/service is doing something right it’s easy to humbly say “Thanks” and quickly move the conversation along.

Stop and acknowledge the praise they’ve given you with “I’m glad to hear that” or “I’m so glad we’ve met X need with Y service.” You want to make your prospect feel heard and acknowledged, and that doesn’t stop when they’re complimenting you.

18) “Thanks for giving me a moment of your time, [name].”

You already know your prospect’s time is valuable, so don’t forget to thank them for it. Instead of closing with “I’ll be in touch” or “I’ll follow up with an email of next steps,” make sure the last thing you say to your prospect is how thankful you are for the valuable time they’ve given you.

To move a deal forward you have to create an emotional connection with your prospect. One of the easiest ways to build that connection is with empathy statements. Try a few in your next call or meeting, and see what they do to forge stronger bonds.

Event Details

Emotional Intelligence For Doctors
OVERVIEW
Are the rules of management changing. Does it still suffice for Doctors to simply know how to plan, organize, control and direct? New research is

more

Event Details

Emotional Intelligence For Doctors

OVERVIEW

Are the rules of management changing. Does it still suffice for Doctors to simply know how to plan, organize, control and direct? New research is now revealing that the climate the Doctors creates within the team/organization supports influences the ability to generate results.

How then do you articulate climate which ordinarily is intangible?

This program includes are six core topics that determine organizational climate and it has been designed to equip every doctor with the most important tools for the people-side of their job. The curriculum strengthens performance with a powerful framework to understand the job of managing people and practical tools to make it happen.

MODULES/UNITS

Module1: EQ on the Dashboard

EQ the Key Driver

18 Performance Talents

6 EQ Performance Indicators

Module2: Essentials of Trust

Trust as a Feeling

Trust as a Performance Driver

5 Cs of Establishing Trust

From Demanding to Earning Trust

Module3: Beating The Challenge of Change

Change from the Brain

The Emotional Ring of Resistance

Exploring the Catalyst of Successful Change

From Doctor to Inspiring Change

Module4: Igniting Motivation

Exploring the Ice Berg

Motivation vs Control

From Extrinsic to Intrinsic Motivation

Module4: Enhancing Teamwork

When Team Feels

Group Affect Model

From Individual to Team Performance

Module5: Accelerating Execution

From Rigid to Agile Execution

This model can be deployed for any category of staff in any department at any level but we manage the communication style and content to fit the Doctors.

This training would be handled by an Advance trainer/ world-class certified life coach, NLP Practitioner and certified Emotional Intelligence Practitioner
•In-depth Personality Analysis would also be exemplified.

VALUE PROPOSITION

After completing this training, participants will:

Recognize and understand their personality, what informed who they have become, how it influences their service style

Begin to serve customers from the heart

Understand customer personality types and the behavioral tendencies of each type of customer

Recognize the simple strategies to deploy in handling any type of customer

Recognize ways of taking charge of their immediate surrounding using their own emotional strength

Create a conducive environment for customers which allow transactions to thrive successfully

Differentiate between the Goal and Noble Goal of Customer Servicing and begin to serve with the noble goal paradigm

Identify the secret to understanding customers communication beyond their words

Event Details

OVER VIEW
There is no gainsaying that outstanding Customer Service leads to customer satisfaction, repeat business, increased sales, customer retention, customer loyalty and eventually customer advocacy; and no matter

more

Event Details

OVER VIEW

There is no gainsaying that outstanding Customer Service leads to customer satisfaction, repeat business, increased sales, customer retention, customer loyalty and eventually customer advocacy; and no matter how much we repeat this, it can never become a cliché because it is an undoubtable fact.

We believe that customer service is a culture that resonates from the way phones are answered, to the way a visiting customer is treated from the gate by the Security men all the way to the Pent-House by the Managing Director; everyone and everything we do reflects on customer satisfaction or dissatisfaction.

This training will be aided with pictures, videos, case studies and role-plays.

VALUE PROPOSITION

At the end of this training participants will be able to:

Recognize how one’s attitude affects service standards

Explain what customer service means in relation to internal & external customers

Event Details

Event Details

EQ Café: How to Use Our Emotions to make Innovation Serve Humanity (Lagos)

Event: 20th Sep 2019 , Lagos Nigeria

Price: Free

Details

In a world with such rapid innovation and change, how do we hold onto the essential human qualities that could make the future a place fit for all of us? The Sustainable Development Goals offer a vision of that future, but are these problems for governments or technologists — or for all of us? Economists say we’ve started the “Fourth Industrial Revolution” where we are changing ourselves with nearly magical technology: What is required for us to use this capacity for the greatest good?

Join this “EQ Café” on the science and emotion of innovation to imagine a better future – starting within each of us. We’ll explore the topic of innovation and, as U.N. Action Partners, working toward the Sustainable Development Goals… and the essential question of how to use our emotions to make innovation serve humanity.

EQ Cafés are insightful, fun sessions for people curious about emotional intelligence to connect and learn together.

In this Café we will discover:

How we’re feeling about innovation, and the role of emotion in catalyzing change

How the U.N. Sustainable Development Goals are an invitation for a new kind of innovation

How emotions, and emotional intelligence, could help us step forward

Who: Anyone interested in learning about and practicing emotional intelligence – the learnable, measurable, scientifically validated skillset we all need to thrive.

Event Details

Emotional Intelligence Certified Professional 2nd Diet 2019
COURSE OVERVIEW
AFTER BILLIONS OF DOLLARS IN RESEARCH AND FACT-FINDING, USING WORLD-CLASS ORGANIZATIONS, ANALYZING THE HUMAN BRAIN, CLOSING STUDYING THE DIFFERENT SET OF PEOPLE

more

Event Details

Emotional Intelligence Certified Professional 2nd Diet 2019

COURSE OVERVIEW

AFTER BILLIONS OF DOLLARS IN RESEARCH AND FACT-FINDING, USING WORLD-CLASS ORGANIZATIONS, ANALYZING THE HUMAN BRAIN, CLOSING STUDYING THE DIFFERENT SET OF PEOPLE AND THEIR RESULTS WORLDWIDE OVER SUBSTANTIAL NUMBERS OF YEARS, THE WORLD KNOWLEDGE BODIES, SCIENTISTS, INFORMATION TECHNOLOGY EXPERTS, HUMAN RESOURCE PROFESSIONALS, IVY LEAGUE UNIVERSITIES LIKE YALE, HARVARD, SILICON VALLEY, SOCIETY FOR HUMAN RESOURCE RESOURCE MANAGEMENT, INTERNATIONAL COACHING FEDERATION, AND SO ON HAVE CONCLUDED THAT YOUR EMOTIONAL QUOTIENT (EQ) IS MORE IMPORTANT IN ACHIEVING A HOLISTIC SUCCESS IN LIFE THAN YOUR INTELLIGENT QUOTIENT (IQ).

WHY SHOULD YOU ATTEND THIS PROGRAM?

UNDILUTED CONTENT

EICP is the only Emotional Intelligence Certification that is 100% dedicated to and completely focuses on Emotional Intelligence in West Africa.

IN-DEPTH

The only course that practically immerses you in the world of Emotional Intelligence for 4 straight days of face to face training, pre-course activities and post-course activities.

WHY CHOOSE US

GLOBAL PARTNERSHIP

Our partnership with Six Seconds makes this certification the only globally recognized Emotional Intelligence Certification in West Africa. Six Seconds is the worlds largest emotional
intelligence Network.

GLOBALLY RECOGNIZED CERTIFICATE

Your certificate will carry the highly respected Six Seconds “Preferred Partner” emblem which is recognized anywhere in the world.

NOBLE GOAL COACHING

A one-on-one consolidation coaching session is available for every participant who so desires.

OUR EMOTIONAL INTELLIGENCE MODEL

•KNOW YOURSELF

Is increasing self-awareness. It helps people gain
insight into the emotional drivers of behavior.

•CHOOSE YOURSELF

Is building self-management and self-direction.
It helps people identify key goals, follow
intentions intentionally, and proactively solve
problems.

•GIVE YOURSELF

Is aligning daily choices with a larger sense of
purpose. It helps people put their vision and
values into action, maintain healthy relationships,
and build thriving teams and organizations.

TO PROVIDE A PRACTICAL AND SIMPLE WAY TO LEARN AND PRACTICE EMOTIONAL INTELLIGENCE, SIX SECONDS DEVELOPED A THREE-PART MODEL IN 1997 AS A PROCESS – AN ACTION PLAN FOR USING EMOTIONAL INTELLIGENCE IN DAILY LIFE. LEARNABLE, MEASURABLE, SCIENTIFIC BACKED UP WITH ARTIFICIAL INTELLIGENCE. THIS MODEL OF EQ-INACTION BEGINS WITH THREE IMPORTANT PURSUITS: TO BECOME MORE AWARE (NOTICING WHAT YOU DO), MORE INTENTIONAL (DOING WHAT YOU MEAN), AND MORE PURPOSEFUL (DOING IT FOR A REASON).

CERTIFICATION’S VALUE PROPOSITION

The EICP® is designed for participants to experience the core competencies of Emotional Intelligence, using the Six Seconds Model as a lead model and cascading into other potent available models. At the end of the program, you are expected to walk away with an in-depth
understanding of Emotional intelligence.
Vision: The Vision of EICP® is to produce leaders who would use the potency of Emotional Intelligence to make their world and the world around them a better place.

THIS COURSE IS DESIGNED FOR:

• Individuals who know they can achieve more in world/life but find it difficult to do what is required of them.
• Individuals whose work, results and achievements are being undermined by their aggressive communication style, anger issues and other forms of emotional weaknesses.
• Individuals who are are kind-hearted and find it difficult to stand their ground and say no when it is required resulting in poor performance and results
• Individuals who are considered achievers but find it difficult to relate to certain types of people in their work/life and this is affecting some important aspect of their life and results in work
• Individuals who are highly driven but cannot really manage some emotions that are toxic for workplace and relationships
• Individuals who have identified a consistent pattern of negative emotions that are affecting their results and relationships
• Individuals who need to empower their ability to choose the lifestyle that is healthy for their well being
• Individuals who are not happy, do not feel fulfilled, do not feel satisfied with their efforts
• Individuals who find it difficult to accept other people’s ideas and always prefer to work alone in order to achieve results.

Event Details

Emotional Intelligence For Doctors
OVERVIEW
Are the rules of management changing. Does it still suffice for Doctors to simply know how to plan, organize, control and direct? New research is

more

Event Details

Emotional Intelligence For Doctors

OVERVIEW

Are the rules of management changing. Does it still suffice for Doctors to simply know how to plan, organize, control and direct? New research is now revealing that the climate the Doctors creates within the team/organization supports influences the ability to generate results.

How then do you articulate climate which ordinarily is intangible?

This program includes are six core topics that determine organizational climate and it has been designed to equip every doctor with the most important tools for the people-side of their job. The curriculum strengthens performance with a powerful framework to understand the job of managing people and practical tools to make it happen.

MODULES/UNITS

Module1: EQ on the Dashboard

EQ the Key Driver

18 Performance Talents

6 EQ Performance Indicators

Module2: Essentials of Trust

Trust as a Feeling

Trust as a Performance Driver

5 Cs of Establishing Trust

From Demanding to Earning Trust

Module3: Beating The Challenge of Change

Change from the Brain

The Emotional Ring of Resistance

Exploring the Catalyst of Successful Change

From Doctor to Inspiring Change

Module4: Igniting Motivation

Exploring the Ice Berg

Motivation vs Control

From Extrinsic to Intrinsic Motivation

Module4: Enhancing Teamwork

When Team Feels

Group Affect Model

From Individual to Team Performance

Module5: Accelerating Execution

From Rigid to Agile Execution

This model can be deployed for any category of staff in any department at any level but we manage the communication style and content to fit the Doctors.

This training would be handled by an Advance trainer/ world-class certified life coach, NLP Practitioner and certified Emotional Intelligence Practitioner
•In-depth Personality Analysis would also be exemplified.

VALUE PROPOSITION

After completing this training, participants will:

Recognize and understand their personality, what informed who they have become, how it influences their service style

Begin to serve customers from the heart

Understand customer personality types and the behavioral tendencies of each type of customer

Recognize the simple strategies to deploy in handling any type of customer

Recognize ways of taking charge of their immediate surrounding using their own emotional strength

Create a conducive environment for customers which allow transactions to thrive successfully

Differentiate between the Goal and Noble Goal of Customer Servicing and begin to serve with the noble goal paradigm

Identify the secret to understanding customers communication beyond their words

Event Details

OVER VIEW
There is no gainsaying that outstanding Customer Service leads to customer satisfaction, repeat business, increased sales, customer retention, customer loyalty and eventually customer advocacy; and no matter

more

Event Details

OVER VIEW

There is no gainsaying that outstanding Customer Service leads to customer satisfaction, repeat business, increased sales, customer retention, customer loyalty and eventually customer advocacy; and no matter how much we repeat this, it can never become a cliché because it is an undoubtable fact.

We believe that customer service is a culture that resonates from the way phones are answered, to the way a visiting customer is treated from the gate by the Security men all the way to the Pent-House by the Managing Director; everyone and everything we do reflects on customer satisfaction or dissatisfaction.

This training will be aided with pictures, videos, case studies and role-plays.

VALUE PROPOSITION

At the end of this training participants will be able to:

Recognize how one’s attitude affects service standards

Explain what customer service means in relation to internal & external customers

Event Details

Event Details

EQ Café: How to Use Our Emotions to make Innovation Serve Humanity (Lagos)

Event: 20th Sep 2019 , Lagos Nigeria

Price: Free

Details

In a world with such rapid innovation and change, how do we hold onto the essential human qualities that could make the future a place fit for all of us? The Sustainable Development Goals offer a vision of that future, but are these problems for governments or technologists — or for all of us? Economists say we’ve started the “Fourth Industrial Revolution” where we are changing ourselves with nearly magical technology: What is required for us to use this capacity for the greatest good?

Join this “EQ Café” on the science and emotion of innovation to imagine a better future – starting within each of us. We’ll explore the topic of innovation and, as U.N. Action Partners, working toward the Sustainable Development Goals… and the essential question of how to use our emotions to make innovation serve humanity.

EQ Cafés are insightful, fun sessions for people curious about emotional intelligence to connect and learn together.

In this Café we will discover:

How we’re feeling about innovation, and the role of emotion in catalyzing change

How the U.N. Sustainable Development Goals are an invitation for a new kind of innovation

How emotions, and emotional intelligence, could help us step forward

Who: Anyone interested in learning about and practicing emotional intelligence – the learnable, measurable, scientifically validated skillset we all need to thrive.

Event Details

Emotional Intelligence Certified Professional 2nd Diet 2019
COURSE OVERVIEW
AFTER BILLIONS OF DOLLARS IN RESEARCH AND FACT-FINDING, USING WORLD-CLASS ORGANIZATIONS, ANALYZING THE HUMAN BRAIN, CLOSING STUDYING THE DIFFERENT SET OF PEOPLE

more

Event Details

Emotional Intelligence Certified Professional 2nd Diet 2019

COURSE OVERVIEW

AFTER BILLIONS OF DOLLARS IN RESEARCH AND FACT-FINDING, USING WORLD-CLASS ORGANIZATIONS, ANALYZING THE HUMAN BRAIN, CLOSING STUDYING THE DIFFERENT SET OF PEOPLE AND THEIR RESULTS WORLDWIDE OVER SUBSTANTIAL NUMBERS OF YEARS, THE WORLD KNOWLEDGE BODIES, SCIENTISTS, INFORMATION TECHNOLOGY EXPERTS, HUMAN RESOURCE PROFESSIONALS, IVY LEAGUE UNIVERSITIES LIKE YALE, HARVARD, SILICON VALLEY, SOCIETY FOR HUMAN RESOURCE RESOURCE MANAGEMENT, INTERNATIONAL COACHING FEDERATION, AND SO ON HAVE CONCLUDED THAT YOUR EMOTIONAL QUOTIENT (EQ) IS MORE IMPORTANT IN ACHIEVING A HOLISTIC SUCCESS IN LIFE THAN YOUR INTELLIGENT QUOTIENT (IQ).

WHY SHOULD YOU ATTEND THIS PROGRAM?

UNDILUTED CONTENT

EICP is the only Emotional Intelligence Certification that is 100% dedicated to and completely focuses on Emotional Intelligence in West Africa.

IN-DEPTH

The only course that practically immerses you in the world of Emotional Intelligence for 4 straight days of face to face training, pre-course activities and post-course activities.

WHY CHOOSE US

GLOBAL PARTNERSHIP

Our partnership with Six Seconds makes this certification the only globally recognized Emotional Intelligence Certification in West Africa. Six Seconds is the worlds largest emotional
intelligence Network.

GLOBALLY RECOGNIZED CERTIFICATE

Your certificate will carry the highly respected Six Seconds “Preferred Partner” emblem which is recognized anywhere in the world.

NOBLE GOAL COACHING

A one-on-one consolidation coaching session is available for every participant who so desires.

OUR EMOTIONAL INTELLIGENCE MODEL

•KNOW YOURSELF

Is increasing self-awareness. It helps people gain
insight into the emotional drivers of behavior.

•CHOOSE YOURSELF

Is building self-management and self-direction.
It helps people identify key goals, follow
intentions intentionally, and proactively solve
problems.

•GIVE YOURSELF

Is aligning daily choices with a larger sense of
purpose. It helps people put their vision and
values into action, maintain healthy relationships,
and build thriving teams and organizations.

TO PROVIDE A PRACTICAL AND SIMPLE WAY TO LEARN AND PRACTICE EMOTIONAL INTELLIGENCE, SIX SECONDS DEVELOPED A THREE-PART MODEL IN 1997 AS A PROCESS – AN ACTION PLAN FOR USING EMOTIONAL INTELLIGENCE IN DAILY LIFE. LEARNABLE, MEASURABLE, SCIENTIFIC BACKED UP WITH ARTIFICIAL INTELLIGENCE. THIS MODEL OF EQ-INACTION BEGINS WITH THREE IMPORTANT PURSUITS: TO BECOME MORE AWARE (NOTICING WHAT YOU DO), MORE INTENTIONAL (DOING WHAT YOU MEAN), AND MORE PURPOSEFUL (DOING IT FOR A REASON).

CERTIFICATION’S VALUE PROPOSITION

The EICP® is designed for participants to experience the core competencies of Emotional Intelligence, using the Six Seconds Model as a lead model and cascading into other potent available models. At the end of the program, you are expected to walk away with an in-depth
understanding of Emotional intelligence.
Vision: The Vision of EICP® is to produce leaders who would use the potency of Emotional Intelligence to make their world and the world around them a better place.

THIS COURSE IS DESIGNED FOR:

• Individuals who know they can achieve more in world/life but find it difficult to do what is required of them.
• Individuals whose work, results and achievements are being undermined by their aggressive communication style, anger issues and other forms of emotional weaknesses.
• Individuals who are are kind-hearted and find it difficult to stand their ground and say no when it is required resulting in poor performance and results
• Individuals who are considered achievers but find it difficult to relate to certain types of people in their work/life and this is affecting some important aspect of their life and results in work
• Individuals who are highly driven but cannot really manage some emotions that are toxic for workplace and relationships
• Individuals who have identified a consistent pattern of negative emotions that are affecting their results and relationships
• Individuals who need to empower their ability to choose the lifestyle that is healthy for their well being
• Individuals who are not happy, do not feel fulfilled, do not feel satisfied with their efforts
• Individuals who find it difficult to accept other people’s ideas and always prefer to work alone in order to achieve results.