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You need to isolated a problem.Verify the vertical conveyance feed and clean the feed rollers,verify the fusing unit and a duplex unit,and verify the exit unit.Stop the copy process before the paper enter in the fusing unit,and verify if the paper is crumpled or not.If is crumpled verify the paper tray rollers(casette feed rollers,vertical transport rollers).If not crumpled stop the proces after a half copy is out on the fusing unit.If crumpled change or clean the upper and lower fuser roller and the lower roller cleaning roller(aluminium roller)in the fusing unit.

1. Unplug the power cord from the back of the printer.
2. Press and hold the # key and the number 6 and plug the printer back in all at the same time.
3. Release the keys once the printer is already turned on.
If the printer takes the paper but only crumples it. Do the Reset for the 2nd time.

If it is getting crumpled in the tray, there is something blocking the paper path.
What I would suggest is taking out the toner and drum cartridge, then remove the paper tray. Tip the machine on it's back and look into the paper feed area for something blocking the paper path.
When it is crumpling the paper like that, the feeder is working fine, just something blocking the paper path.
You can take a minela folder, and gently push it through the paper path to dislodge the obstruction.

Firstly make sure that in the cassette the paper tray guides are fully against the paper as if they are not the paper will wiggle through the machine and cause your fault. If this doesn't work then check the paper path as there maybe a small piece of paper causing it to shift and turn causing the crumple. Also check the fuser and the little plastic stripper fins as they may have dried toner on them causing the fault.

Hi! I have the same issue. The only solution I still use: select print from document with no paper in the hp's feeder. Let the printer go on "paper out" message, now put the paper into the feeder and press the print button on the printer. Success!