We areand agency

An agencylike noother

01.

What We Do_

we're athinktankfull ofpossibilities

AND Agency delivers an innovative brand of marketing and customer experience solutions. Our mission is to provide engaging solutions designed to improve your brand and strengthen your customer relationships. In simple terms, we strive to inspire and be inspired, and offer a wide range of services to fit your needs and turn big ideas into reality.

Our Capabilities_

02.

When it comes to marketing and customer experience solutions, we’ve got you covered. AND delivers creative, marketing and research solutions that improve business performance. We also provide modern and trustworthy programming, development, printing and publishing services. Take a look at what we offer.

meet ourlineup ofGO-GETTERS

Our Team_

ADAM KAMIENIAK

President & CEO

Adam is fascinated by the way things work and the potential of people's concepts. Where others view circumstances in monotone, he sees them in color. He takes an intuitive approach to business, based on over a decade of global marketing and operations experience at AT&T, Conde Nast and RR Donnelley in the US, England and Switzerland. Adam leads his team by exuding mutual trust, an open dialogue and by embodying the spirit of innovation.

Adam earned his bachelor's degree in Marketing from the London School of Economics and Political Science, and an MBA in International Management from the Lake Forest Graduate School of Management.

Adam also serves as the Chairman of Polish American Association. A human service agency which serves the diverse needs of the Polish community in the Chicago metro area by providing resources for changing lives. He lives in St. Charles a western suburb of Chicago with his wife Eva and his two sons, Michael and Paul and two dogs Winston and Maggie

DARREN TAIT

Chief Business Development Officer

Darren spent time running the client services team at AND agency before moving into his new business development role. He draws from that experience to make sure that when presenting solutions to new clients, they are innovative, customized to meet the need, cost effective and efficient. Prior to the launch of AND he gained extensive experience in Call Center and Marketing Operations in various roles with British Telecom and AT&T.

When he is not chasing new clients, Darren can be found supporting his three children in the performing arts, on the golf course or watching his beloved Manchester United!

RANDY FEGER

Chief Operating Officer

Randy is a multi-discipline executive business leader, with over 37 years of diverse experience. Prior to AND Agency, Randy had executive leadership positions for over 28 years at AT&T. Randy sees opportunities where others see roadblocks. His experience analyzing business goals and creating strategies for fulfillment tells him there is always another solution.

When Randy is not driving our business forward, he spends his leisure time on the water fishing and skiing with his wife, four children, their spouses and 3 grandsons. He looks forward to working with you and your team.

JOHANN HO

Chief Financial Officer

Before Johann joined AND Agency, he worked at Greenwich Associates as Vice President of Finance in the Customer Experience Management (CEM) division in Canada. As a trusted member of the executive team, his responsibilities included overseeing the financial strategy, reporting, and analysis processes to support the division’s strategic business goals.

Johann has a broad range of financial expertise encompassing mergers and acquisitions; financial planning and reporting; treasury; and taxation. He has previously held senior financial roles at an investment company, a multinational mining company, and at KPMG LLP. He earned his Bachelor of Business Administration degree from Wilfrid Laurier University, is a Chartered Professional Accountant (CPA, CA) and a member of FEI Canada.

When Johann is not crunching numbers in the office, he can be found practicing his swing on the golf course or volunteering as a coach for his son’s baseball team.

GREG HART

Chief Technology Officer

Before joining AND Agency, Greg Hart worked at Greenwich Associates as Senior Vice President of Client Solutions & Technology in the Customer Experience Management (CEM) division in Canada. His passion for programming and his natural ability to lead have allowed him to quickly build a successful career.

Greg is accountable for the agile-based Survey Programming and Data Analytics teams, as well as the Software Development and Information Technology teams. His teams focus on identifying, developing, and enhancing the core product offerings and all technology that delivers customer experience information to our clients. He is a graduate of St. Lawrence College, where he earned a diploma in Computer Engineering Technology, and he is our first certified Net Promoter® Associate.

When not in the office, Greg is always working towards his next home renovation project or spending time outdoors where he enjoys the peace and quiet of camping, fishing, and hiking.

MATTHEW ALDIS

Creative Director

To be called different, is something Matthew views as personal achievement. He thrives on taking the ordinary, flipping it, chopping it and using his intuition to create something bold and new. Matthew is said to have the ability of creating multiple pieces of conceptual work, that look as though, they’ve been created by multiple designers. He is adaptive, strategic and goal oriented. With almost 2 decades of design experience in his portfolio, ranging from graphic design, animation, videography, editing and scriptwriting, Matthew has the pleasure of leading the charge as Creative Director with AND agency.

Lesley Moulas

Vice President of Client Services

Prior to joining AND Agency, Lesley was Vice President of Client Experience at Greenwich Associates’ Customer Experience Management (CEM) division in Canada, where she was pivotal in strengthening relationships with our entire Canadian client base. She focused on developing the client-account management strategy and vision with a focus on optimizing client retention, customer satisfaction, and operational excellence. She set up her team to consistently deliver high-quality CEM programs that always exceeded client expectations.

With 20 years of experience and a very broad and deep understanding of customer experience management, Lesley is the pinnacle of what true client service is. She is a Certified Net Promoter® Associate, CXPA-certified, and formally trained in the Six Sigma Black Belt methodology. She has an Bachelor’s degree in Sociology and Law (with honors) as well as a postgrad certificate in Business Administration from York University.

When she’s not overachieving at work, she can be found rolling around on the floor with her daughter and experiencing the joys of parenthood.

KAREN BELL

Chief Human Resources Officer

Prior to joining AND Agency as Chief Human Resources Officer, Karen Bell was part of Greenwich Associates from 2013 to 2017 as Vice President of Human Resources in the Customer Experience Management (CEM) division in Canada. She was responsible for providing HR leadership and ensured that effective people strategies and programs were in place to support the achievement of the CEM’s strategic business goals.

During her career, Karen has gained over 20 years of progressive HR-management experience in the telecommunications, entertainment, professional services, healthcare, and retail sectors. Her positive demeanor and natural ability to bring out the best in people have allowed her to build businesses through innovative HR initiatives and develop leadership skills at all levels.

Karen holds a Bachelor of Business Administration degree from Brock University and is a Certified Human Resources Leader (CHRL) with the Human Resources Professional Association of Ontario.

In her other full-time role as mom of two teenage boys she spends most of her time cooking but steals some time to follow her passions for music and reading. Also, she volunteers her time at a not-for-profit organization aimed at providing educational services to children with autism.

JOSH REEVES

VP Contact Centers Operations

With 17 years of operational and management experience to his name, Josh brings a hands-on, technology-driven approach to leadership. By growing relationships with new lines of business, he is responsible for company operations and profitability. To this end, Josh has always been a leader, and his previous roles are no exception.

As Vice President of Domestic and International Operations for Centris Information Services, he migrated the company into a more traditional customer server space and built call centres in Latin America and several other countries. Josh is eager to make a positive impact at AND agency.

His time away from the office, Josh coaches elite travel softball for girls ages 8-18 and enjoys traveling with his family.

Our Clients

meet SOME OFOUR CLIENTS

AND agency is committed to your success. Whether you’re a multinational conglomerate or a local startup, we have the solutions to boost your business.

We proudly service clients across the United States and Canada in various industries such as Credit Unions, Financial Institutions, Telecommunications and Entertainment.

GET TO KNOW US BETTER

Contact us, and we will get back to you. Want to chat? We can do that too.