The aim of this course is to give students an understanding of
the concepts and analytical methods that contribute to the
systematic direction and control of the processes that transform
inputs into completed goods and services. Operations management
focuses on the management of people and resources through
systematic management and feedback. Students will gain introductory
knowledge and experience of an operation's contribution to the
macro-management environment

Students will explain quality management, and apply quality management techniques to improve operations in a given situation. Key elements a) Quality management: • definition(s) of quality, at least one of but not limited to: fitness for purpose compliance value • importance, at least one of but not limited to: costs benefits productivity quality management features • approach(es), at least one (for example TQM). b) Quality management techniques: • the seven tools, including Statistical Process Control and at least one other • benchmarking