Use natural language for good results

In most situation natural language search should be sufficient. In special cases the following advanced search techniques could help you:

Use double quotes to suppress fuzzy search

General search allows for some variation: antivirus would also find anti virus. While this is usually helpful, it can be detrimental when researching error codes or part numbers. Use double quotes to reduce fuzzy search: "ORA-00257" will only match that error 257 - and not different errors with a somewhat similar number.

Use Boolean operators to fine tune your query

Boolean operators need to be spelled in all capitals: AND, OR, NOT. When combining multiple terms it is necessary to use parentheses to group search terms.

(unstable pressure) AND 2695 shows articles that contain 2695 and any of the words unstable or pressure. Articles containing both unstable and pressure display higher in the search results than articles only containing one of them.

Using article numbers

To look for an article by its article number, enter title:wkbarticlenumber in the search field. For example, title:wkb93296

Using the How can we help you? search field

As you have probably seen, you can enter search strings right in the "How can we help you?" field from the home page. In most cases, you will likely get the search result you are looking for.

Filtering search results from the How can we help you? search field

After getting your initial search results from this field, you can filter where your search occurs by clicking a category at the top of the search results field. The knowledge base automatically begins to search within that category.

Filtering with guides

After clicking a category, you can continue to filter results by clicking guides, which are child pages to categories. Again, the knowledge base automatically begins to search within that category.