Online communities are not neutral. They fundamentally change the nature and way a company does business. All too often, an organization creates a social strategy and thinks nothing will be altered but the tools they will use. And then, the change hits the fan and they are left trying to react to the impact.

Community champions within an enterprise can be hard to find. They are far too busy delivering results to wave their own flag. These “intrapreneurs” — the risk takers and shepherds of innovation and organizational change — should be celebrated! We periodically spotlight online community leaders here, so I’m pleased to share a discussion with my friend and colleague Lauren Klein.

OK, so things are crazy in the financial markets lately. The media frenzy is ongoing, consumers are frightened, companies are… Read More

Leader Networks comes to the table with both broad understanding of social networking and specific expertise in building and nurturing business-oriented specialty online communities. The skill and experience of the team of experts who helped us plan and execute our project was irreplaceable.