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Draw a box over the problem!!

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Try connecting camera to computer.Open My Computer and see if camera showsIf camera does not show then computer is not recognizing the connection, try different port o different cord, or different computer.

If camera icon shows, then right click on icon and select Open.Navigate to images.Drag and drop images into a folder.

While icon is still active.Right click icon, select properties, or select 'open-with', and rummage around to see if there are options telling XP what to do when camera is connected.

Hello offers245,This is Intova. The situation you describe indicates that your camera is broken. It will not be cost effective to try to repair this camera. Unfortunately your IC800 is a discontinued model for which we do not have any replacement cameras. We do however have other cameras available with similar waterproof capabilities. If you are interested, please call us directly at 877-837-0074 or email kevin@intova.net .Best Regards,Intova

I had the same issue straight out of the box after buying on 'OneDay". I then connected it to my Windows 7 PC via micro usb cable, and it stayed on, a blue screen came up asking to connect as "PC" or "PC Camer", I selected PC. Windows 7 found the drivers. I then saftly removed the device, and it has come on fine ever since :)

install direct x 8.0 then you need the software to down load pics picasa works and is free vista can sometime can be a bear. software from might not be compatible with vista or buy a card readed and use your usb port to download pictures. its the easiest