I use to do business with BOA and decided to switch to BBT(The branch on Lantana and Congress), at the beginning most things were fine,when I had a problem or wanted to have my questions clarified about my four accounts i use to call the manager directly, and that manager assisted me with no problem.( Manager Mr.Christopher who was AMAZING!!!).Once he was gone things at that branch started going down hill. I had to go into the lobby a few times , besides having to wait a long time(she was the only one in the lobby) because the person who was suppose to assist me was to busy laughing on the phone, knowing that not only me but other people were waiting to get there problems resolved, when i was finally assisted the customer service was really poor and i felt like i was one more number . besides the smell of alcohol from Lori.She was unable to resolve my problems and i decided not to deal with it and leave. Now I am trying to decide what bank to go with , BBT will no longer have my business.

I recently recommended a friend to BB&T, and when they created his account they told us the incorrect amount of time for his funds availability. We went back in to file a complaint and after speaking with Kevin Boyette, we thought our problems were solved. Little did we know that he was upset that we complained about their lack of customer service and issues, so about a week later he canceled both my bank account and my friends. I was just about to transfer tens of thousands of dollars from Suntrust and Bank of America too, glad I didn't start relying on BB&T full time or I would have been without my money for a couple weeks while the closed account check came to the house. Kevin Boyette is a snake who lies straight to your face. How anybody can trust this branch is beyond me, they certainly have lost my entire family's support as well as anybody else who will listen to me. I will be filing complaints with the BBB and BB&T national. How dare anyone deletes my account when I never broke any company policies! Kevin Boyette should be fired immediately!

FIRST their people in the mortgage loan department provide lies and more lies to their clients.

SECOND: they refuse to live up to agreements made in good faith

THIRD: their management refuse to consider the possibility that their people are providing lies and fraudulent information to their customer. Any problems are never the banks problems and they really do not care if the screw a customer totally and destroy them. Then have their collective heads planted where the sun never shines and they really do not give a f..... about customers. The have proven this in spades with the handling of my account

FOURTH: after totally screwing up my mortgage loan account which I corrected the payment issues when they informed me of their screw up and false agreement. Then they demanded even more money because they screwed up again and so we started all over again. The whole time they had my house in foreclosure even though I was making all the payments they demanded.

FIFTH: Because I had in fact been able to pay their demands and not default on the loan, they then recorded with the credit score companies that I was six months late on payments and thus destroyed my credit.

SIXTH: I then wrote to them and requested that they reconsider the damage reports to my credit and they more or less told me to go screw myself. They had provided only true and factual data to them and I could rotate on it if I didn't like what they reported.