If you need to use the Write-n-Cite feature from off-campus, you will need to know the Illinois
RefWorks Group Code. This is because when you're in Word and click on
Tools / Write-n-Cite, you'll need to log into a modified version of RefWorks that does not route
through the Bluestem authentication system. Logging in via the
Group Code is another way to authenticate yourself as a U of Illinois
student or faculty member, that is, a legitimate RefWorks user.

Q. How do I open two accounts in RefWorks at the
same time?

A. Open your browser by selecting it from the Program menu or by clicking on the
icon on your desktop or task bar.

If you use Internet Explorer do not open another window by selecting the File, New, Window
option. When you do this you will not open another existing RefWorks account; rather, it will be a
second copy of the first regardless of the password or login information.

Q. When I open RefWorks in two windows they always end
up being the same. Why?

A. If you use Internet Explorer and opened a new IE Window by selecting File, New,
Window rather than clicking on the IE icon or opening the program from your Program Menu you will
be in the same account as the first window. RefWorks uses cookies to "remember" users. To have two
accounts open at the same time you must have two sets of cookies. IE only creates two sets when you
open your browser by selecting it from the Program menu or by clicking on the icon on your desktop
or task bar.

Q. I’m working on a group project. Can we share a RefWorks
account?

A. Yes. RefWorks does not limit the number of accounts you create. Every account
can have two types of access – full and read-only. Full access requires everyone to log in with the
same login name and password. Read-only requires users to log in with the login name and a
read-only password that has been established. Read-only access allows people to search, export and
print bibliographies, but not add, edit or delete references.

In addition, each record in a database has five empty fields (User Defined 1 through 5) that can
be used to record comments from group members.

Q. Can more than one person access my account
at a time?

A. Yes, multiple users can access your account simultaneously.

Q. I've have set up multiple RefWorks accounts
(multiple logins). How can I get a list of all of them?

A. Your accounts are tied together through your email address. The RefWorks system
will email you a listing of all your accounts, as well as the Group Code, if you update your user
information -- or pretend that you have!

From within RefWorks: Click on Tools / Update User Information. Then just click on the "update"
button, without changing any of the information. You'll receive an email with a listing of all the
accounts you've created, their passwords, and the U of Illinois RefWorks Group Code.

Q. Why am I experiencing slowness with Internet
Explorer 7?

Please be advised that Internet Explorer 7 users may experience extreme slowness when using
RefWorks. This is due to IE's Phishing Filter (a new feature to IE7) that evaluates web page
content.

Q. I'm using Mozilla FireFox and having problems
accessing RefWorks. Is there a solution?

A. Yes. In Firefox, look for a blue exclamation point icon in the lower left-hand
side of your screen; it's just to the right of the lock icon and indicates that Firefox's popup
blocker is active. Click the exclamation point icon and in the "Blocked Popups" window that
appears, click "Unblock Site". Next, select your browser refresh button and you should see the
RefWorks login screen. Unblocking the RefWorks pop-up should only need to be done once per Firefox
install or user profile.

Q. When I try to export references from an online
database with a RefWorks option, nothing happens. What do I do?

A. You have a couple of options. First, you can check to see if the popup window
blocker is set on your browser or personal firewall or security software.

In Netscape, go to Edit - Preferences - Privacy and Security - Popup Windows and see if the
blocker is set. If set, you can add www.refworks.com as an allowed site.

If you have added the Google toolbar to Internet Explorer, the popup blocker may be set. Select
Options. Under Accessories select the Options tab, and turn off the Popup Blocker.

You can also save your references as text a text file (.txt) and import into RefWorks.

Q. I imported some records from an online database
and the information didn’t import correctly. Why?

A. There are several different reasons this could happen:

you selected the wrong import filter or database when importing

there is no import filter for the database you are importing from

the data vendor has updated the database and the import filter is not in sync with the
changes

the data vendor sent data that was tagged for import incorrectly.

First, check that the data you are trying to import is in a tagged format. It should look
something like this:

TI: Title
Effect of rearfoot orthotics on postural sway after lateral ankle sprain.

Then, from the References, Import area of RefWorks be sure both the Import Filter/Data Source
and Database have been selected correctly. If you don't see either All Databases or the specific
database you are searching in the drop-down list we do not have a filter for that particular
database. In this case the data may still import but it may not be imported into the correct fields
and the source information will all go into the notes field. Selecting Multiple Databases will not
work if the specific database you are importing is not in the list.

If you selected the correct Data Source and Database but the data still comes in incorrectly,
please contact the RefWorks support department at
support@refworks.com. Attach a sample of the text file
you are importing along with information on the source of the data.

Also, when you import from a text file, RefWorks always gives you the option to view the import
log. RefWorks imports references based upon Import Filters that have been created using data
samples from various service providers and databases. Because every possible format can't be
foreseen, there will occasionally be data that is not imported or data that is imported into an
incorrect reference type or field. Any data that is not recognized will be reported in the Import
Log. You can view the log immediately after import by clicking on the View Log button before
viewing imported references. You may see any of the following messages:

Reference type identifier not found; Use default reference type This indicates that the Reference Type (i.e. Journal, Report, Map etc.) was not defined for
the database and RefWorks will import the data using the type which has been set as the default.
The default will be the type most common for that particular database.

Tag not defined; Not imported The data in the field was not imported because the filter did not recognize the tag.

Source format not found; Import into Notes The Source field generally contains several pieces of information such as Volume, Issue,
Page Number(s), Year of Publication, Periodical name, etc. The format of this field will vary a
great deal and each format must be specifically defined to ensure RefWorks puts information into
the correct fields. If RefWorks does not recognize a particular source line format it will take all
of the information as it is in the database and import it into the Notes field. For this
information to be used correctly for bibliography generation the data will need to be put in the
appropriate fields manually.

Author pattern not found; Import as is RefWorks attempts to import author names in a specified format so that the names will be
used correctly in bibliography generation. Common formats such as John Smith or Smith, John will be
imported into RefWorks correctly. If an author format is not recognized it will still be imported
into the Author field but may not be in a format that will be correct when you generate a
bibliography. If possible check the author field for the reference and put it in the format
required.

Database identifier in header not found; Use database identifier in reference Import Filters are based upon the service and the database. When importing, RefWorks looks
for a database identifier to direct it to the appropriate filter. Some databases put the database
name in a header file and others put it in the reference itself. The message indicates that the
identifier for this reference was found in the reference itself not the header file.

Database identifier in reference not found; Use default database If RefWorks cannot find a database identifier in the reference it is attempting to import it
will use the Database you selected on the Import screen.

Q. When a data source provides a URL, why is this not
imported into RefWorks?

A. RefWorks can only import information that is in the output file from the
vendor. Some vendors, e.g., OVID, put links to the publisher's site, or to the article in the
records for articles as you see them on the screen. But if you look at the export download file for
Ovid references, you will notice that this information was not exported from OVID. In such cases,
the best you can do is to manually input the URL information into your RefWorks record; use the URL
field.

However -- RefWorks records now all have a Discover tag attached to them, so you really won't
need to add the URL to full text articles! Click on the Discover tag, and you will immediately
"discover" if the U of Illinois has e-access to the journal article. Read more about
Discover

Q. I like to save the pdfs for articles on my hard drive. Can I put a
link from a RefWorks record to the pdf file on my computer?

A. Yes!

First, you'll need to figure out the pathway to the pdf file of interest. Here's an easy way
(for PC's):

Open up your Web browser.

Click on File / Open /

Browse around your computer's directory until you locate the pdf of interest. Select it.

Now, look at the location bar of your browser -- this is where you'd usually type in a URL for
a website.

You should see something like file:///C:/Downloads/PDFs/xyz.pdf , where xyz.pdf is the name of
your pdf file. This whole string of text is the pathway to your file.

In RefWorks:

Open up the RefWorks record for the article of interest in the "Edit" mode.

Copy the pathway to your file (file:///C:/Downloads/PDFs/xyz.pdf) and paste it into either the
"URL" or "Links" field of the record.

Save the record.

Now "View" the record. The Links or URL field will be hotlinked to the pdf file on your hard
drive. Click on the link, and the pdf will open!

Note:

It's a wise practice to create a folder for all your pdfs. Then you'll just have to add the
pathway to that folder (e.g., file:///C:/Downloads/PDFs/) in front of the name of your pdf file.
You won't have to use the browser to create the file pathway every time for you.

When saving pdfs to your hard drive, it's a wise practice to rename them, giving them some sort
of consistent name, such as: LastNameOfFirstAuthor_Title_Year.

If you access RefWorks from multiple computers, the links to the PDFs from RefWorks will only
work for the computer where the PDFs reside.

Q. After I import the references into my folders,
how do I view the whole article?

A. RefWorks, itself, does not provide access to articles. It is a program that
lets you build a database of articles of interest. RefWorks then will work with Word to help create
a bibliography of selected citations or format an article in a specified format.

However, all U of Illinois RefWorks records have a Discover button attached to them, so you
really won't need to add the URL to full text articles! Click on the Discover button, and you will
immediately "discover" if the U of Illinois has e-access to the journal article. Read more about
Discover.

Q. Can I export citations from Google Scholar into
Refworks?

A. Yes! You may export citations from Google Scholar into RefWorks one at a time,
or, if you install the Zotero plugin, you may import multiple Google Scholar citations at a time.
Please refer to the instructions on our
Importing Citations Into RefWorks
web page.

Q. If an import filter does not exist for the database
I am using, who should I contact to see if one can be built?

A. RefWorks has import filters built for importing bibliographic record
information for many databases and data vendors. If you do not find an import filter for the
database that you use, you can request that RefWorks look into creating one. While logged into your
RefWorks account select Help/Contact Us. There is also a link to request an import filter in the
Import area. But, before you do this, be sure to check that we've not provided instructions for
importing citations from the database that you are interested in obtaining records from -- see the
U of Illinois file, "
Importing Citations in RefWorks - Listed by
Database."

Keep in mind that it may not be possible always to create a filter for importing record
information from your database. Often, it depends on how the database provider tags and organizes
the record information. The limitation may be the fault of the vendor and not RefWorks.

Q. My web browser won't let me import citations from
EbscoHost nor several other types of databases. What should I do?

If you are using IE, here's a workaround to try:

To resolve the Ebsco direct export issue in Internet Explorer you can add the database in
question and RefWorks as trusted sites in IE. From the IE menu, Selct Tools / Internet Options.
Select the Security tab. Select the Trusted sites Zone and click on the Sites button. In the
Trusted Sites window, unselect the option to Require server verification and add the following to
your trusted sites list. e.g. *.refworks.com, *.epnet.com

This should resolve the issue and allow the direct export to work as intended. We recommend
adding other vendor sites as needed such as *.sciencedirect.com and *.csa.com.

Q. How many references can I store in RefWorks? Is
there a limit?

A. You may save an unlimited number of references within your RefWorks
account.

Q. How do I tell which folders contain a specific
reference?

A. There are several ways to tell which folder(s) a reference is in. First off,
you can customize your views to display the folder names in the gray separator bar that divides
each record. To do this, go to Tools/Customize and select
Yes in the show folders area.

If you do not want the folder names displayed all the time, from the main view area of RefWorks,
click on View or Edit in the top right corner of the reference for which you want the folder
information. Click on the In Folder drop-down box. Folders with a >> next to them contain the
reference. You can store references in multiple folders (without adding the record to your database
multiple times).

You can also easily remove a reference from a folder (without removing it from your database),
by de-selecting the folder name in the In Folder drop-down box in the View or Edit mode.

Q. Can I put a reference into more than one
folder?

A. Yes. You can add a reference to as many folders as you want. RefWorks does not
copy the reference, it just “marks” it with a placeholder [i.e., your folder name(s)] and allows
you to view or edit it from any of those folders.

Q. If I delete a reference from a folder, is
it deleted from my database?

A. If you click the
delete button from the
all references view, yes, your reference is removed from your database and all
folders (you will get a warning message telling you it will be removed completely).

However, if you view a list of references in a folder view (i.e., View/Folders or Folders/View)
you will see a
Remove from Folder button. Selecting references and then clicking on this button
only removes the references from that particular folder. When you remove a reference from a folder,
it is still “marked” for any other folders you have already chosen. If there are no marks left, it
becomes “unfiled” and is available from the References Not In A Folder (in Folders/View or
View/Folder) are in the or you can locate it by searching your RefWorks database.

You can also easily remove a reference from a folder (without removing it from your database),
by deselecting the folder name in the In Folder drop-down box in the View or Edit mode.

Q. Is there a limit to the data I can
put in the notes and abstract fields?

A. The notes, abstract and user definable fields are limited to 1 gigabyte of
information. Keep in mind that if you add large amounts of data to these fields it will take the
program more time to display each reference and display search results.

Q. How do I back up my references?

A. You can backup your citations on your computer by using the Backup/Restore
feature. Select Tools, then Backup/Restore. You’ll then be presented with the option to Include
References and/or Include Output Styles. Click on the Perform Backup button. Your folders are
automatically included (except for empty folders). A copy of your database will be downloaded to
your computer in a zipped file that can only be used in the Restore feature of RefWorks. When you
restore your RefWorks database, it overwrites all information currently stored in your account. If
you need to view or move your data, we recommend using the Export option in RefWorks.

Q. My bibliography is not coming out correctly. Why?

A. Make sure the information in your each record is in the correct fields.
RefWorks prints out what is stored, so if data is missing or not in the correct fields, your output
may be incorrect. Always check to be sure the data in the database is correct before formatting a
bibliography.

Q. I received an error message when I tried to
generate my bibliography. What can I do?

A. If you receive an error message when processing your paper, here are a few
things to check:

Make sure all citation placeholders (the things you inserted into your paper) have opening and
closing double curly brackets {{ }}. You can use the word processors "find" feature to easily check
your placeholders.

Make sure any multiple citation placeholders are separated by a semi-colon. For example: {{39
Smith 2001; 57 Jones 2004}}

If you are using in-text switches, make sure the switch appears directly after the citation
placeholder BUT before the semi-colon separator. For example: {{39 Smith 2001/f p. 43; 57 Jones
2004}}

Make sure the Reference ID numbers you are citing in your paper, are in your RefWorks database.
You may have inserted a citation placeholder and then subsequently deleted the record from your
account. RefWorks will be unable to locate a reference and this will cause your bibliography to
fail.

If you are still having problems generating your bibliography, contact RefWorks Technical
Support at
support@refworks.com.

Q. Why does my bibliography have incorrect
data included in the output document?

A. The output style takes the data from a particular field and inserts it into the
bibliography. If the data in the field is incorrect it will appear to be wrong in the output
format. For example, if you see a book title in your bibliography that looks like: Economics of
America [Monograph], you will find that the title in your data includes the [Monograph] - it was
not added by the output style.

If you see something like this for the volume number of a journal: Vol. 32 vol. It is because
one Vol. was imported with the data. The problem may be with the way the data is imported rather
than with the output style. Always check to be sure the data in the database is correct before
formatting a bibliography.

Q. Can I save attachments (such as images and full-text pdfs) to
the records in my RefWorks account?

A. You can attach a variety of information to a RefWorks record including images,
compounds, formulas, and spreadsheets to name a few.

With the release of this feature, RefWorks users are given the ability to organize and store
images and documents within your personal database. A variety of information can now be "attached"
to a RefWorks record including images, compounds, formulas, and spreadsheets to name a few.

* Automatic activation for all existing accounts.

* Default storage space setting is 100MB, per account.

* No limitation on the number of attachments allowed per account or per record.

* A maximum of 5GB limit per attachment is set. Please email
Merinda Hensley
to request an increase in your space limit.

Q: What type of information can be stored?

A: A variety of non-bibliographic information can be uploaded to an existing record including:
JPG, PDF, TIF, GIF to name a few.

Q: How does it work?

A: Users can “attach” a file to any existing reference stored within their RefWorks database,
much like attaching files to an email.

Save your citation in your RefWorks database

Go into the record where you would like to save a file

Click on "Edit"

Browse and choose the file, similar to how you would for email

Click on "Add attachment"

Click on "Save reference"

Now you can access the file anytime!

Q. I have EndNote, v. 5, and have gone
through the RefWorks export process, making a text file, and then importing my database into
EndNote. It worked fine, except that the text file did not include URL information, and thus this
didn't end up in EndNote. Is there some way I can get the URL field to import?

A. You must insert the URL information manually.

As with all Database conversions such as this, there will be some clean-up of the data required
by the user. The reason for this that is that RefWorks and EndNote are not completely compatible
with each other and there will always be differences between the two. The Bibliographic Software
(EndNote,Reference Manager, ProCite) export from RefWorks is based on the RIS Format. While there
may be occasional updates to the RIS, typically it will not be updated if only one program changes
the way they tag their data. This is because RIS is a Standard for so many programs.

Q. How do I import references from my
EndNote database?

A. Below are two sets of conversion instructions – one for EndNote version 8 or
higher users and the other is for version 7 or lower users.

Converting EndNote databases (version 8 or higher):

Log into your
RefWorks account.

Select
References, Import EndNote V8 Database

Click the
Browse button and locate your EndNote .enl file

Specify a folder to import the references to (optional – your references will automatically
appear in the Last Imported Folder)

Click the
Import button.

Converting EndNote databases (version 7 or lower):

From EndNote, select the correct Output Style for the export. Under the File menu select Output
Styles.

From the list of output styles select RefMan (RIS) Export select it.
Note: If you do not see this format, open the Style Manager and check the RefMan format.
Close the Style Manager and repeat steps 1 and 2.

Select the references you want to export.

Under the Reference menu select Show Selected (or Show All if you wish to export the entire
database).

Under the File menu select Export.

A dialog box appears for you to select the location where you want to save the file. Type a
file name and select a location for importing into RefWorks. Select Text as your Save As type and
click Save.

Go into RefWorks and from the References menu select Import.

Select Desktop Biblio. Mgt. Software as your Import Filter and EndNote as your Database. Browse
for and select the file you just created from EndNote.

Click Import.

Note: When importing large amounts of references, it is recommended to import no more than 2500
records (or 3MB of files) at a single time. This will ensure a successful import.

Q. Can I move my RefWorks database
into another database program?

A. RefWorks offers several export options that you can use with other programs.
These options (available in Tools/Export References) are:

Bibliographic Software (EndNote, ProCite, Reference Manager). Saves the database in a tagged
format that can import into another bibliographic management program. It is the format sometimes
called the RIS Format or Reference Manager Format and can be imported into Reference Manager,
ProCite, EndNote, or any other program that supports the RIS Format

BibTeX – RefWorks ID. Saves the database in the file format for use with the LaTeX document
preparation system.

Citation List. Creates a list to use when writing your paper offline. The format includes the
RefID, Authors Primary, Title Primary, and Publication Year only. This format is probably not
usable by an other bibliography manager.

RefWorks Tagged Format. Saves the database in a format similar to the bibliographic management
software format. This is a tagged format. The data layout, however, is patterned after the RefWorks
database as opposed to tags that match with other bibliographic programs. Use this format for
backup purposes and for sharing data with other RefWorks users.

Tab Delimited. Saves all your data in an organized manner with each field separated by a tab.
It may then be loaded into other programs that are designed to read this type of format.

XML. Use this format to create your export file in an XML format.

Q. My colleague created a RefWorks database, and I'd like to
import some of those citations into my RefWorks account. How can I do this?

A. An easy way to do this is to use the RefShare feature.

Ask your colleague to put all the references they wish to share into a folder -- perhaps
labeled "Shared with Mary"

Then they need to "share" that folder: Folders / Share; Click on Share Folder.

In the Share Folder Options, they should be sure that "allow export" is selected (is it, by
default) and select whatever other options they wish, including adding a title and comments.
SAVE.

They can now click on "E-mail the URL", and send the URL of the shared folder to you.

The URL will lead you to RefShare, a slimmed down version of RefWorks that has just the
citations in the Shared folder.

Elect to "Use All in List" References

Click on the "Export" button.

Elect to "Export directly to your RefWorks account". If you already have logged into your
RefWorks account, the citations will automatically exported to it and will show up in your Last
Imported Folder. (If you don't already have RefWorks open, you will be prompted to open it.)

Q. My colleague at another university uses another
citation management program (EndNote, Reference Manager, ProCite, etc.) and does not have access to
RefWorks. How can we collaborate on a writing paper together?

If your colleague is willing to use RefWorks, then here's how you can collaborate with him:

First, you will need to establish a read-only password for this person to use. This will
enable them to use your RefWorks database the same as you do -- the only exception is that they
will not be able to modify entries in your database. But they will be able to download
Write-N-Cite, and use it as you do.
To set up a read-only password:
Tools / Update User Information. Fill in the blank under "Read-only Password" with a
password that is different than the one you use. When your colleague logs in, they will use
your Login Name and this password.

They will need to download the Write-N-Cite plugin: Tools / Write-N-Cite

You will need to send them the unformatted version of the paper. Using your RefWorks
account and the read-only password, they will be able to modify the paper and format for
reading. Of course, you can also send them the formatted version of the paper, but they
really need the unformatted version if they are to edit the paper.

As you continue with your collaboration, you'll really just need to send the unformatted
version of the paper back and forth. The recipient can then format it for reading.

If your colleague want to add some citations to the paper that are not in your database, you
will need to add the citations from your end. If they have the citations in another program
(e.g., EndNote) they can send you a file with the citations for you to import into RefWorks.
To do this, they will need to send you a file with the citations in RIS format -- most
bibliographic programs allow the user to export citations, creating a file in this. Then,
from within your RefWorks account, you will import the citations into your RefWorks account as
described in "
Import Citations from EndNote", using the instructions for
"Converting EndNote databases (version 7 or lower)". Now your RefWorks database is updated
with the additional citations and either you or your colleague can add the citations to the paper
as needed.

Q. As a student/faculty of the U of Illinois, I
have access to RefWorks through the Library's subscription. How can I keep or migrate my data when
I graduate or leave?

A.RefWorks-COS has recently added an Alumni Program that will now be offered as a
standard feature of RefWorks, providing lifelong access to users that are alumni of the University
of Illinois. All students, faculty and staff that have created a RefWorks account will continue to
have access to their personal research databases for future professional and academic
endeavors.

On the other hand, if you want to migrate your data to a different bibliographic program you can
do that quite easily, too. Just export your entire RefWorks database in a delimited format,
and then import it into the other database program, e.g., EndNote, ProCite, Reference Manager, or
Zotero.

Q. My institution subscribes to RefWorks. What
happens to my data if they decide to cancel next year?

A. You will be notified prior to the cancellation. At that time, you can purchase
an individual subscription to RefWorks or, if you prefer, you can export your entire database in a
delimited format to use in some other type of database program such as EndNote, ProCite, or
Reference Manager.

Q. How can I find out what the U of Illinois Group Code is
for RefWorks?

A. When first logged into RefWorks, you were sent an email that included the Group
Code. If you didn't keep that email, don't worry. The RefWorks system will email you the Group Code
if you update your user information -- or pretend that you have! From within RefWorks: Click on
Tools / Update User Information. Then just click on the "update" button, without changing any of
the information. You'll receive an email with the Illinois RefWorks Group Code. Or:
We have created a text file that provides the Group Code in a secure location. Just click onthis
link, authenticate yourself as a U of Illinois affiliate with your NetID and password, and
you'll see the U of Illinois RefWorks Group Code. Copy it to your clipboard (Edit /Copy).

Q. What is Write-N-Cite and what does it do?

A. Write-n-Cite is a free plug-in that allows you to access your references in
RefWorks while working within Microsoft Word. Write-n-Cite allows you to insert citation
placeholders and when you are ready to add a bibliography to the end of the document, Write-n-Cite
will create a bibliography and properly format your in-text citations based upon only those
references that have been inserted into your Word document. Download Write-N-Cite from the RefWorks
site to your personal PC.

Q. I’m a Mac user. Will Write-N-Cite work on my
Mac?

A. Yes, there is a version of Write-N-Cite specifically for the Mac. You need to
be running Mac OS 10.X version 3 or higher and you also need Word for Mac 98 or higher.

Q. After I've generated my paper using Write-n-cite, can I go
back in and edit my citations, e.g., add some new citations?

A. Sure! When you work with Write-n-cite, you have two files -- your working file,
and the file that RefWorks creates when you tell it to "Save Bibliography". RefWorks names the
latter file by putting a "Final-" in front of the file name you've given to the working file. You
need to keep both of these files. If you need to edit some citations, do this in the working file.
Then regenerate your Final file with the corrections. If you're working with someone else on the
paper (e.g., your major professor) you'll need to provide them with a copy of both files, if they
are to be able to edit the document online.

Q. We've had problems going back and forth with our Word
documents between Macs and PCs, when using EndNote. Will we have the same problem with
RefWorks?

A. RefWorks does not embed anything into the MS Word document (like EndNote does),
so there is no problem with the citations when moving a document between platforms. RefWorks
inserts temporary citation placeholders that RefWorks scans and "reads". It then uses those
temporary citation placeholders in conjunction with a selected output style to return a formatted
version of the original document.

Q. For word processing, I use Open Office rather than MS
Word. Can I still use RefWorks?

A. Sure! If you are using any other word processing program other than Word 2000,
you will have to save the doc in Rich Text Format before formatting in RefWorks. Write-N-Cite only
works with Word, but you can still use RefWorks to format your rtf file. Here's how, using the One
line / Cite View option:

In your word processor, put your cursor in the location in your rtf file where you want to
place the citation.

In RefWorks, when you're viewing the folder that contains the citation(s) that you wish to add,
choose to view the "One line / Cite View option from the Switch To: box.

Click on the Cite link in front of the citation(s) that you wish to add. The Citation Viewer
will pop up in a new window, with your citations in the RefWorks format, e.g., {{240 Abel,T.
1998;}}.

Within the Citation Viewer, click on the link to Select Citation, and then copy the citation to
your clipboard. Now Clear the Citation Viewer.

Move back to your rtf file, and Paste the citation marker in the desired location.

Continue selecting citations in RefWorks and putting markers for them in your rtf file until
you have added all the citations that you need. Save the rtf file.

Back in RefWorks, click on Bibliography. Choose your Output Style, choose to Format Paper and
Bibliography, and Browse to the location of the rtf file that you created.

Click on Create Bibliography. A new rtf file will be created that has the same name as your
original rtf file, but with "Final-" in front of the name. This is your formatted document! You may
now email it or download it.

Be sure to keep both the original rtf document as well as the Final version. If you need to
change the citations in your document, do this in the original document, and then re-generate your
final file.

Q. When I try to use Write-N-Cite from home,
the Write-N-Cite window pops up, but then I get a "Action cancelled" message. What's wrong?

A. The "Action canceled" message is very typical of a computer with Norton
computer security software installed (e.g., Norton Personal Firewall) that is impeding the progress
of RefWorks/Write-N-Cite. Although you could turn off your firewall, and proceed, we would not
advise this! Most firewalls have a means whereby you can "allow" access to certain programs or
utilities, such as RefWorks/Write-N-Cite. For example, with Norton's Personal Firewall, these are
the steps (4/2006):

Click on the system tray icon for Norton Personal Firewall (NPF), and open it.

Click on Status and Settings for NPF

Click on Configure, then Programs.

You will see a box with various applications that are listed as having Automatic, Permit All,
or Denied access. Scroll down until you see WriteNCite MFC application. Change the access to Permit
All internet access.

You should now be able to use the Write-N-Cite utility! If you continue to have problems, please
contact the provider of your firewall utility. Or, use the alternate method, described below...

Alternatively, you may choose not to use the Write-N-Cite facility. RefWorks can still be used
to help format your paper, just use the One line / Cite View mode of adding citations to your
document, rather than Write-N-Cite:

In your word processor, put your cursor in the location in your Word file where you want to
place the citation.

In RefWorks, when you're viewing the folder that contains the citation(s) that you wish to add,
choose to view the "One line / Cite View option from the Switch To: box.

Click on the Cite link in front of the citation(s) that you wish to add. The Citation Viewer
will pop up in a new window, with your citations in the RefWorks format, e.g., {{240 Abel,T.
1998;}}.

Within the Citation Viewer, click on the link to Select Citation, and then copy the citation to
your clipboard. Now Clear the Citation Viewer.

Move back to your Word file, and Paste the citation marker in the desired location.

Continue selecting citations in RefWorks and putting markers for them in your Word file until
you have added all the citations that you need. Save the Word file.

Back in RefWorks, click on Bibliography. Choose your Output Style, choose to Format Paper and
Bibliography, and Browse to the location of the Word file that you created.

Click on Create Bibliography. A new Word file will be created that has the same name as your
original Word file, but with "Final-" in front of the name. This is your formatted document! You
may now email it or download it.

Be sure to keep both the original Word document as well as the Final version. If you need to
change the citations in your document, do this in the original document, and then re-generate your
final file.

Q. I can't get Write-n-Cite to create a final document.
The system processes through, and tells me there were no errors... "Your manuscript was processed
successfully. No errors were encountered". But, no final document comes forth! I'm using Firefox as
my browser.

A. Please make sure all the pop-up blockers in your Internet Explorer are
disabled. Write-N-Cite uses MS IE and not Firefox to access the internet and to bring forth the
Final version of your Word document. (Note: the popup blocker that comes with the Norton Personal
Firewall is the one that seems to cause this problem the most.)