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Re: Known issues and solutions - FAQ

Hi marc
My only problem so far is that everytime i go into the information screen everything freezes. I have to switch off the computer and restart just to get the game back on. I downloaded the patch but that keeps coming up with a error line 153,and i had a look on the install log and the only thing there is, failed to retrieve guid for application. by the way you must have a good sense of humour i would be running around pulling my hair out and kicking the cat if i was you. Keep up the good work and dont get stressed its only a game.

Re: Known issues and solutions

My game crashes on 24th july 2009, it says a serios error occured and the game stopped responding, i have uploaded the crash dump file to your ftp server, please help! i feel like i've been mugged out of £30

Marc - I have the same problem as above (fm.exe crash posted by Stedders, Lad and Bigal81 above) and the noted fix doesn't work. I don't have the net at present so I had to copy to disc and place onto computer though it installed fine however same error occurs:

I have Dell dimension
Windows XP home
512mb ram
Pentium 4 2.6ghz
1000mb available memory
DirectX 9.0c (4.09.0000.0904)
Internet is currently down though activated through phone authorisation which worked ok.

Re: Known issues and solutions

Originally Posted by kaseychevez

My game crashes on 24th july 2009, it says a serios error occured and the game stopped responding, i have uploaded the crash dump file to your ftp server, please help! i feel like i've been mugged out of £30

Re: Known issues and solutions - FAQ

Whilst I appreciate the guys there are probably working overtime to get it sorted, this should never have happened. All that testing, the game coming out later than normal, new features that would definitely work, according to the creators, as it had been tested, and tested and tested.

Now all this. This is not right, as although it's just a game, people pay money for something and expect it to work. And if it doesn't work, they expect assistance. So far we are receiving little of either.

GUYS/ADMINISTRATORS/PEOPLE IN CHARGE - PLEASE - AN UPDATE OF SOME SORT...ITS 1.10PM AND WE'VE HEARD NOTHING. WHAT'S GOING ON? YOU KNOW THIS ISN'T FAIR. YOU'RE PROBABLY READING THIS AND IGNORING IT. JUST LET US KNOW WHEN WE CAN GET A PATCH. PLEASE.

Re: Known issues and solutions - FAQ

Originally Posted by robdp2002

Whilst I appreciate the guys there are probably working overtime to get it sorted, this should never have happened. All that testing, the game coming out later than normal, new features that would definitely work, according to the creators, as it had been tested, and tested and tested.

Now all this. This is not right, as although it's just a game, people pay money for something and expect it to work. And if it doesn't work, they expect assistance. So far we are receiving little of either.

GUYS/ADMINISTRATORS/PEOPLE IN CHARGE - PLEASE - AN UPDATE OF SOME SORT...ITS 1.10PM AND WE'VE HEARD NOTHING. WHAT'S GOING ON? YOU KNOW THIS ISN'T FAIR. YOU'RE PROBABLY READING THIS AND IGNORING IT. JUST LET US KNOW WHEN WE CAN GET A PATCH. PLEASE.

There is a 9.1.0 patch for the PC.

We're still working on the patch for the Mac, as has been said elsewhere. We ran into some small issues with it yesterday and the day before which required more testing and we won't know any more until those tests are complete. Hopefully we can get it sorted for today.

Re: Known issues and solutions - FAQ

Originally Posted by benno41

Hi marc
My only problem so far is that everytime i go into the information screen everything freezes. I have to switch off the computer and restart just to get the game back on. I downloaded the patch but that keeps coming up with a error line 153,and i had a look on the install log and the only thing there is, failed to retrieve guid for application. by the way you must have a good sense of humour i would be running around pulling my hair out and kicking the cat if i was you. Keep up the good work and dont get stressed its only a game.

You need to download and install the patch as this improved compatibility on that screen for machines that are below the minimum requirements.

I have just tried to download this, so that I can open the launcher.exe file to resolve the -10 error, but the file won't install on my computer and brings up an error early into the installation. Any ideas?

Re: Known issues and solutions - FAQ

Originally Posted by slightly miffed

ANyone nkow how to fix this problem... when i try to install the patch it comes up with an error message of 'error reading file block 63' and stops intallation, cant see any point even trying to play the game before patch is installed but i cant install the patch... so no play time!!!

Re: Known issues and solutions - FAQ

Originally Posted by Neil Dejyothin

There is a 9.1.0 patch for the PC.

We're still working on the patch for the Mac, as has been said elsewhere. We ran into some small issues with it yesterday and the day before which required more testing and we won't know any more until those tests are complete. Hopefully we can get it sorted for today.

Re: Known issues and solutions - FAQ

Re: Known issues and solutions - FAQ

Hi, I've been trying to get Football Manager 2009 running for 4 days so any help would be greatly appreciated.

I successfully installed and played a game for a bit last Friday. I saved, turned the game off, and tried to Launch the game from Steam again the following morning but Softanchor asked for my activation code again, and I received error 821 : We were unable to process your unlock request. To recieve a new key please visit www.sigames.com.

I tried to get round this problem for days and I have tried all the solutions on the Football Manager forums - nothing worked.

I have now replaced my original copy of Football Manager 2009 with a new copy, and a different activation code. I am getting the same error report when trying to activate the game. How is this possible?

Re: Known issues and solutions - FAQ

yes but 9.1 patch hasnt sorted out most of the problems.... has it boys, why should some people have to play in a window mode, Would you pay your money for a movie that was out of sync or for a car that was missing 3 wheels...etc, all people want to do is play out of the box...is that so bad guys....

thanks for the reply, still waiting for support team to reply to yesteradys query!
have downlaoded again and install ran ok but when i load up FM it still says at the top the versio n is 9.0 and when clikcing on check for updates it says a new version is available... does this mean the installation didnt actually work?

Re: Known issues and solutions - FAQ

Originally Posted by slightly miffed

thanks for the reply, still waiting for support team to reply to yesteradys query!
have downlaoded again and install ran ok but when i load up FM it still says at the top the versio n is 9.0 and when clikcing on check for updates it says a new version is available... does this mean the installation didnt actually work?

It should read as 9.1, so if it is saying 9.0 then it sounds like it has not installed correctly or at all. What happens when you run the installer? What do you see?

Re: Known issues and solutions - FAQ

Hi Neil,

Hi, I've been trying to get Football Manager 2009 running for 4 days so any help would be greatly appreciated.

I successfully installed and played a game for a bit last Friday. I saved, turned the game off, and tried to Launch the game from Steam again the following morning but Softanchor asked for my activation code again, and I received error 821 : We were unable to process your unlock request. To recieve a new key please visit www.sigames.com.

I tried to get round this problem for days and I have tried all the solutions on the Football Manager forums - nothing worked.

I have now replaced my original copy of Football Manager 2009 with a new copy, and a different activation code. I am getting the same error report when trying to activate the game. How is this possible?

It should read as 9.1, so if it is saying 9.0 then it sounds like it has not installed correctly or at all. What happens when you run the installer? What do you see?

sorry i found the problem, had installed FM09 twice on computer, the uninstall first time hadnt worked and while it updated the new install the shortcuts were for the old version... fixed them and now its running version 9.1

the fast and quick responses on the forums are most appreciated by the way... the support website seems hopeless and i know you guys must be having a hard time at the moment... thanks for all the help

Re: Known issues and solutions - FAQ

It wouldnt run on here when I used my bro's copy it just kept on saying

'The facegen was disabled because it failed to initialise please check log in file for details'

anyway I updated evertything possible, graphics, sound drivers etc but still no joy. Ive now got the demo downloaded again and Im waiting for an answer on the specs from you please.

Where do I check my graphic chipset???

2. How to find out your DXDIAG information

You may see us asking for your DXDIAG information. DXDIAG provides us with information about your machine so that we can identify what operating system version you are running as well as what type of graphics card you use amongst other things.

Using this information we can find out whether your system meets the minimum specifications as well as checking to see what drivers you have installed, which may help us diagnose your issue.

- Click Start menu, choose Run
- Type 'dxdiag' without the quotes and press enter
- Once it has completed and DX Diag is showing, click "Save all information"
- Save the text file (e.g. to your desktop)
- Quit dxdiag, open the saved file in Notepad
- Go to the "Edit" menu and choose "Select all"
- Then go to the "Edit" menu again and choose "Copy"
- Provide this information in the thread you posted in where it was requested by pasting the contents in the post (press the "Ctrl" key and "V", or choose "paste" from the "Edit" menu in your browser)

Re: Known issues and solutions - FAQ

Originally Posted by Denisioael

Marc could you help me out with the Array access out of bounds? that keeps poping up every time i try play a game. my game shuts down while i kick play match and i cant' go back in... all tho the game is still running in the task manager help me out dude!

Re: Known issues and solutions - FAQ

Re: Known issues and solutions - FAQ

im using a laptop computer and installed FM 09 which is working however ive been unable to find Editor in any of the 2 places that have been mentioned in previous posts anyone got any advice on how to get it

Re: Known issues and solutions - FAQ

Originally Posted by jwrangers

im using a laptop computer and installed FM 09 which is working however ive been unable to find Editor in any of the 2 places that have been mentioned in previous posts anyone got any advice on how to get it

thanks

How did you install the game? If it's via Steam you should be able to find it here:
C:/Program Files/Steam/SteamApps/common/Football Manager 2009/tools/

Re: Known issues and solutions - FAQ

Re: Known issues and solutions - FAQ

Hi I'm still getting Error -51. I have tried your solution of uninstalling the game, and then rebooting, installing and then activating, but still getting the same error. When i get the error i click back and then next again and the screen gets stuck on the initialising page.
I am running windows vista

Re: Known issues and solutions - FAQ

I think I am going to return my copy back to the shop. I have no idea what to do. I dont know enough about the computer basics to follow the instructions, unzip files etc, stupid maybe! I am really dissapointed, I have bought this game since it started out.

I wouldnt mind, but I dont want to play online. What do people do if they are not connected to the internet?

Maybe the 6 hour plane journey has killed my brain, but this has just finished me off.

Re: Known issues and solutions - FAQ

Many players, myself included are getting a message saying "This application has failed to start because the application configuration is incorrect" when trying to open the editor. It suggests reinstalling to fix it but that doesnt do any good. Ive seen a number of threads highlighting it but none seem to have had a response from anyone in-the-know on how to fix it. Anyone from SI give us some help? Cheers

Re: Known issues and solutions - FAQ

I posted my problem over the weekend and wasn't really helped. Noticed scanning through the pages that a few people have had the same problem but i cant see any way of solving this.

I had the graphics system problem and then downloaded something from microsoft that i was told to download and the game starts loading up slowly. Gets passed the "kick racism" advert and then the screen starts flashing and the is an L in the corner. Anyone know what i need to do to fix this so i can finally play the game!

Re: Known issues and solutions - FAQ

I posted my problem over the weekend and wasn't really helped. Noticed scanning through the pages that a few people have had the same problem but i cant see any way of solving this.

I had the graphics system problem and then downloaded something from microsoft that i was told to download and the game starts loading up slowly. Gets passed the "kick racism" advert and then the screen starts flashing and the is an L in the corner. Anyone know what i need to do to fix this so i can finally play the game!

Re: Known issues and solutions - FAQ

Any chance of a solution suggestion?

I've been trying to get Football Manager 2009 running for 4 days so any help would be greatly appreciated.

I successfully installed and played a game for a bit last Friday. I saved, turned the game off, and tried to Launch the game from Steam again the following morning but Softanchor asked for my activation code again, and I received error 821 : We were unable to process your unlock request. To recieve a new key please visit www.sigames.com.

I tried to get round this problem for days and I have tried all the solutions on the Football Manager forums - nothing worked.

I have now replaced my original copy of Football Manager 2009 with a new copy, and a different activation code. I am getting the same error report when trying to activate the game. How is this possible?

Re: Known issues and solutions - FAQ

Hi Neil,
I bought the game today, and I BELIEVE, successfully installed it onto my Vista. I can only access it from my 'Games' folder, though this was not a problem when using FM08. Anyhow, I installed using Unilock I believe (certainly not steam anyway!) and now, whenever i double click FM09 to start it up, a list of errors come up (can relay them to you if you like, didnt note them at the time) and the computer switches to a blue screen with loads of jibba jabba on it, saying it must shut down, and so it does.

Mate, I understand this must be a pretty cruddy time for you, working all this right now. So any help is muchos appreciatos!

Re: Known issues and solutions - FAQ

This is stupid
this is the 1st year they wer worried about Fifa manager competing with them so they come up with all this crap
r they trying 2 make us switch 2 Fifa Manager
its not even as if there is much competition anymore
all Fifa games arent as popular now since pro evo became big
Codemasters dont look as if they r making anymore LMA Managers unless its on a phone or possibly PS2
Championship Manager has lost its appeal since Football Manager came out
and dont even get me started on Premier Manager. thats a sure cure for insomnia
every1 shud just leave messages saying that they will get a refund and buy another manager game
and what was the point of teaming up with Steam
how many of us r actually gonna want to play football manager on another computer and even if we do i bet it is extremely slow cos u wud need 2 download all the details each time

Re: Known issues and solutions - FAQ

Re: Known issues and solutions - FAQ

Hi Neil,
I bought the game today, and I BELIEVE, successfully installed it onto my Vista. I can only access it from my 'Games' folder, though this was not a problem when using FM08. Anyhow, I installed using Unilock I believe (certainly not steam anyway!) and now, whenever i double click FM09 to start it up, a list of errors come up (can relay them to you if you like, didnt note them at the time) and the computer switches to a blue screen with loads of jibba jabba on it, saying it must shut down, and so it does.

Mate, I understand this must be a pretty cruddy time for you, working all this right now. So any help is muchos appreciatos!

Re: Known issues and solutions - FAQ

Originally Posted by ernisto

Hi Neil,
I bought the game today, and I BELIEVE, successfully installed it onto my Vista. I can only access it from my 'Games' folder, though this was not a problem when using FM08. Anyhow, I installed using Unilock I believe (certainly not steam anyway!) and now, whenever i double click FM09 to start it up, a list of errors come up (can relay them to you if you like, didnt note them at the time) and the computer switches to a blue screen with loads of jibba jabba on it, saying it must shut down, and so it does.

Mate, I understand this must be a pretty cruddy time for you, working all this right now. So any help is muchos appreciatos!

Ernisto

Have you updated your DirectX, graphics card drivers and installed the 9.1.0 patch?

Re: Known issues and solutions - FAQ

Originally Posted by Deano565

Many players, myself included are getting a message saying "This application has failed to start because the application configuration is incorrect" when trying to open the editor. It suggests reinstalling to fix it but that doesnt do any good. Ive seen a number of threads highlighting it but none seem to have had a response from anyone in-the-know on how to fix it. Anyone from SI give us some help? Cheers

Re: Known issues and solutions - FAQ

I am at my wits end, all i ever get when i try to install FM09 is an error saying:

Installer UI Mode Error:

Installer User Interface Mode Not Supported

Unable to load and to prepare the installer in GUI mode.

I am using Windows Vista 64 Ultimate an my system is well above spec so theres no issue there.

I have tried lowering the resolution or setting the display to basic. Ive tried running it in XP SP2 compatibility mode and running it as administrator. Ive also tried Direct X SDK to see if that would fix it.

I have spent hours trying to find something on the internet without any success! Ive had the game since its release day and all i wanna do is play it!!!

Re: Known issues and solutions - FAQ

because its not working on my main pc, im trying my laptop, however thats does no have the net, so im using the phone thing. I have put in all the numbers the voice says and she says im finshed click next then finsh, which i did, and when i click on the icon for FM 09 its come back up with that activation !!!!!
WHY ?
(I have read all the instructions about the phone thing) !

Re: Known issues and solutions - FAQ

I am at my wits end, all i ever get when i try to install FM09 is an error saying:

Installer UI Mode Error:

Installer User Interface Mode Not Supported

Unable to load and to prepare the installer in GUI mode.

I am using Windows Vista 64 Ultimate an my system is well above spec so theres no issue there.

I have tried lowering the resolution or setting the display to basic. Ive tried running it in XP SP2 compatibility mode and running it as administrator. Ive also tried Direct X SDK to see if that would fix it.

I have spent hours trying to find something on the internet without any success! Ive had the game since its release day and all i wanna do is play it!!!

Any help would be greatly appreciated

(By the way i had the demo working on my system fine)

What's the exact username of your machine?

Can you try and create a temporary username, ensuring it has normal characters (like "Neil") and see if you can install it.

Re: Known issues and solutions - FAQ

Originally Posted by Deano565

Many players, myself included are getting a message saying "This application has failed to start because the application configuration is incorrect" when trying to open the editor. It suggests reinstalling to fix it but that doesnt do any good. Ive seen a number of threads highlighting it but none seem to have had a response from anyone in-the-know on how to fix it. Anyone from SI give us some help? Cheers