I am unable to print from my Windows 7 computer using the USB connection.
What can I do?

Description of Solution 200000024484

Difficulty
printing from your PC can occur for various reasons. The most common
reason a Brother machine may stop printing, is because the connection between
the computer and the Brother machine is lost. This can occur as a result
of wrong settings or configuration on the printer driver. There are
several basic troubleshooting steps you can take to resolve this
issue.

PART
1: VERIFY THE STATUS OF THE BROTHER MACHINE

1.
Make sure that the Brother machine is turned on.

2.
Check the LCD screen for any error messages. An example would be "Paper
Jam" or "Ink/Toner Empty". If the LCD screen shows an error, troubleshoot
to clear the particular problem.

PART
2: VERIFY THE CONNECTION OF THE BROTHER MACHINE AND COMPUTER

1. Disconnect
and then reconnect the USB cable from the computer and the Brother
machine. Make sure the interface cable has a secure connection to both the
Brother machine and your computer. If you are using a USB hub, remove it
and connect directly to the computer.

NOTE:
We recommend that the USB cable supports the following
specifications:

-Type
A/B 1.1 or 2.0 that is 6 feet (2 meters) or less.

-Twisted
pair

-Shielded

WARNING:Ensure
that the cable is connected to the USB port on the machine and not a Network
port, Line Jack, Ext Jack, PictBridge port, or any port other than the USB
port.

2.
Verify that the Brother printer in the list. If the Brother printer is
listed, continue to PART 4.
If the Brother printer is not listed, the driver may not be installed
properly. Refer to PART 8.

NOTE:
If
you do not see the list of printer drivers, you may have to click on the
Arrow next to Printers And Faxes to expand the
field.

PART
4:
VERIFY THAT THE BROTHER PRINTER IS SET AS DEFAULT

Verify
that the Brother printer is set as default. This is especially important
if you use the print icon to print from within applications. If the
Brother printer is set as the default printer, it will have a check mark in
front of the icon.

To
set your Brother machine as the default printer, right clickon the
Brother "Printer Driver" and select Set As Default
Printer.

PART
5: VERIFY THAT THE PRINTER STATUS IS READY AND THE PRINT QUEUE IS
EMPTY

1.
While in the Printer folder, locate the Brother Printer in the list and hover
your mouse over the icon. Below is an example of what you may
see:

Status:
0 document(s) in queue (It
could be any number)

Status:
Printer: Ready (It
could also state: Offline, Paused, etc.)

2.
If the Status states: Paused or Offline:

-Right-click
on the Brother "Printer Driver" and select See What's
Printing.

-Select
Printer.

-If there is a check
next to Pause Printing, click it again to uncheck the
selection.

-If there is a check
next to Use Printer Offline, click it again to uncheck the
selection.

-If there are
documents waiting in the queue, and they begin to print, then the issue is
resolved. Otherwise, continue troubleshooting.

3. If there are any
documents waiting in the queue:

-Right-click
on the Brother "Printer Driver" and select See What's
Printing.

-Select
Printer => Cancel All Documents

-Press
Yes. This should clear the queue.

NOTE:
You
may have to make several attempts to completely clear the print
queue.

PART
6: ATTEMPT A TEST PRINT

1.
While in the Printer folder, right-click on the Brother "Printer
Driver" and select Printer Properties.

2. On
the General Tab, click the Print Test Page button.

If
the test page prints, then your issue is resolved.

If
the test page does not print, close the Printer Properties
window

-Right-click
on the Brother "Printer Driver" and select See What's
Printing.

-Select
Printer => Cancel All Documents

-Press
Yes. This should clear the queue. Continue
troubleshooting.

NOTE:
You
may have to make several attempts to completely clear the print
queue.

PART
7: VERIFY PRINTER PORT SETTINGS

1. While in the
Printer's folder, right-click on your Brother "Printer Driver" and select
Printer Properties.

2. Click on the
Ports Tab and verify the port that is selected for your machine. If
it is not set for the correct port, change it to the correct port. The
port should be USB00x. (x is a number).

a. If there are
multiple USB Virtual Ports, you may have to test each one to determine which
will allow the machine to print. After any failed attempts, clear the
print queue and try a different port. If you still can't print, continue
to PART
8.

b. If there are no
USB Virtual Ports to select, then either there is no communication between the
Brother Machine and the computer or there is a problem with the computer's
operating system.

-Verify the USB
cable is connected properly, try multiple ports on the computer, and try another
known working cable.

-If you still do not
have a USB virtual port available, try connecting the machine to another
computer. If the machine works on a second computer, then the issue is
with the original computer's Operating System not properly loading the USB
controllers. Contact your computer manufacturer for further
support.

WARNING:
Do not attempt to create a local port. The correct ports should be
automatically created by the Operating System.

1.
Disconnect the USB cable from the computer and the Brother machine. Power
Off the Brother machine.

2.
Within the Printer Folder right-click on the Brother Printer Driver
and select Remove Device.

3.
Click Yes.

4.
Re-connect the USB cable to the Computer and the Brother machine and power the
machine On.

5. A
notification should appear in the lower right hand corner stating:
Installing device driver software. Click here for status. If
you click on this box a Window will display with additional details of which
drivers were installed.

6.
After a few moments, you should receive a message stating: The driver is
installed and ready to use.

7.
Attempt to print again.

-If
you can print, then the issue is resolved.

-If
you are still unable to print, try a different USB cable within the recommended
specs or a different port on the computer to determine if the issue is with the
interface, or try connecting and printing from another computer to determine if
the issue is specific to this computer's operating system.

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