ULTIMATE Member

Yes it is. I thought I would give them a try. Got good speeds for about a week but they are now suffering with massive capacity problems resulting in very slow/unusable speeds. They also seem to be throttling usenet and p2p as well but they aren't admitting it.

They say they have ordered extra pipes but these aren't going to be installed until the end of the year.

Although it is a 12 month contract they seem to be letting you leave if you have been with them for less than a month. I was and I am just waiting for my MAC code.

I would rather pay a bit more a month and get a reliable and fast connection.

Cheap is definately not always best and I'm lucky to be getting away from them.

"I spent a lot of money on booze, birds and fast cars. The rest I just squandered."
George Best 1946-2005

Might be but if everyone would post here then this ADSL sectioni would be as busy. I have seen the ADSL boards and our forums are easier to read and follow. So instead of directing our members there why not post what you know here.

ULTIMATE Member

They are having massive capacity problems at the moment. Speeds have been poor for about the last 6 weeks.

They just haven't been able to cope with the influx of new users ever since they announced a 1mb for less than £23.

Quite a few people are now leaving after only being with them for less than a month. Their update does say that they are commisioning extra capacity by the end of december but they have been saying this for about the last month.

I'm getting my MAC code today and moving to an ISP with a more reliable connection. Luckily they aren't enforcing the 12 month contract for me and aren't charging any disconnection fee which some users have been charged.

I do hope they get their problems sorted as what we all want is fast low cost broadband and who knows I mat go back to them if they get it all sorted

"I spent a lot of money on booze, birds and fast cars. The rest I just squandered."
George Best 1946-2005

Member

Might be but if everyone would post here then this ADSL sectioni would be as busy. I have seen the ADSL boards and our forums are easier to read and follow. So instead of directing our members there why not post what you know here.

Indeed! Much better board, powered by my favourite virtual bulletin 3. I also am calling tomorrow for my mac code, and they will not be getting any kind of disconnection fee. They are a bunch of thieves who have wasted a month of net-time for me and nothing more. Of course, I will be respectfull to their customer service people, it's only fair considering most of them will be out of a job after xmas. Supanet must die!

Member

Unfortunately I would advise that you look to the ADSLGuide forums rather than here. The reason being that there is some form of cesorship being performed with regards to this forum and Supanet users.

If I use my supanet connection to view the ISPReview web page I receive completely scrambled web pages (a lot of the text converted to random characters), If I use another ISP to connect to the net on the same computer then the web pages are fine.

If I attempt to go to to the forums when connected through Supanet I get the following message.

Super Moderator

Unfortunately I would advise that you look to the ADSLGuide forums rather than here. The reason being that there is some form of cesorship being performed with regards to this forum and Supanet users.

If I use my supanet connection to view the ISPReview web page I receive completely scrambled web pages (a lot of the text converted to random characters), If I use another ISP to connect to the net on the same computer then the web pages are fine.

If I attempt to go to to the forums when connected through Supanet I get the following message.

We are not censoring anyone that are inside the forum rules.
One IP number was banned due to problems what we didn't know was Supanet have proxy IPs and it blocked out more than one when we found the problem this was altered.

My view on it would be if you are only looking at paying £25 a month you are really looking at 512Kbs packages unless you are willing to accept a monthly CAP. One option that may be worth looking at is the ECLIPSE Home 500 I think its called. It is basically an unlimited 512Kbs package which allows you to Flex up to 2Mbs please be aware though that you pay extra when you flex so if you were to Flex to 1Mbs you pay an extra £0.09 an hour to Flex to 2Mbs is £0.13 an hour.

I do not use Eclipse so I would suggest if you consider this ISP to get a good spread of views on it. In general though Eclipse seems to have a goo reputation.