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Health archive 2015-2016

Summary: There is no fault in the way the Council assessed the complainant's needs as a carer and those of her son, Mr C. The CCG properly considered Mr C's needs before deciding his entitlement to NHS funding. The CCG and the Council failed to provide Mr C with day services over a six year period. They also failed to meet the needs of the complainant and her husband who provided informal care to Mr C. The Ombudsmen recommend the CCG and the Council apologise to Mr C and his parents and pay a financial remedy to acknowledge their prolonged distress, anxiety and inconvenience.

Summary: There was fault with the care of pressure areas by the Trust and the Council and this is likely to have hastened a lady's death. There was further fault with pain control and communication following her hospital admission.

Summary: There was fault by the Council in failing to act with enough regard to the Mental Capacity Act when arranging the removal of a lady to hospital against her wishes. This caused significant injustice. There was further fault by the Council in its complaint handling. There was no fault by the GP Practice or Community Nursing Provider.

Summary: Ms Q complains about the Council's assessment of her social care needs. She also complains the Trust and CCG have failed to offer her accessible services for her psychological needs. There is no evidence of fault as the organisations have offered Ms Q appropriate support.

Summary: Ms Q complains about the Council's assessment of her social care needs. She also complains the Trust and CCG have failed to offer her accessible services for her psychological needs. There is no evidence of fault as the organisations have offered Ms Q appropriate support.

Summary: The Ombudsmen found fault with discharge planning, the response time by a community alarm service and the investigation of complaints. Recommendations have been made to remedy the outstanding injustice.

Summary: Mrs A complained about the Council's failure to place her mother, Mrs B in a home in Mrs A's borough. She also complained about the home's failure to share information with paramedics. The Ombudsmen do not consider there is evidence of fault. Mrs A also complained the home and the doctors involved in Mrs B's care failed to treat her infection appropriately. There is some evidence of fault. However, this has not caused an injustice.

Summary: Mrs A complained about the Council's failure to place her mother, Mrs B in a home in Mrs A's borough. She also complained about the home's failure to share information with paramedics. The Ombudsmen do not consider there is evidence of fault. Mrs A also complained the home and the doctors involved in Mrs B's care failed to treat her infection appropriately. There is some evidence of fault. However, this has not caused an injustice.

Summary: Mrs A complained about the Council's failure to place her mother, Mrs B in a home in Mrs A's borough. She also complained about the home's failure to share information with paramedics. The Ombudsmen do not consider there is evidence of fault. Mrs A also complained the home and the doctors involved in Mrs B's care failed to treat her infection appropriately. There is some evidence of fault. However, this has not caused an injustice.

Summary: The Ombudsmen found no fault in the clinical care and treatment the Trust provided to Mr N. Further, the Ombudsmen found that, despite some errors in an assessment, the Council provided support to Mr N which it reviewed appropriately. The Ombudsmen has found fault in the way the Trust managed Mr N's numerous complaints. The Trust has agreed to provide an apology to remedy the injustice this caused.