Care Link is a service that allows elderly and vulnerable people to continue living in their own home using the latest technology in personal alarms and home sensors.

Depending on their individual circumstances, customers are given personal alarms, such as a pendant to wear on the wrist or around the neck, which can be pressed to receive immediate assistance in the event of an accident.

Care Link also provides home visits and even a ‘take a break’ service for carers.

It’s not just the elderly who can benefit from a personal alarm system in their own home. Care Link has more than 15,000 customers, some of whom are vulnerable, have a disability or just want some added security.

Anyone can sign up to Care Link – it’s not just for WDH tenants and residents. You can get Care Link if you own your own home or rent from another housing association or private landlord.

Care Link gives carers and family members peace of mind knowing their loved ones have help and support at the touch of a button.

For more information about how Care Link can work for you, a relative or friend, please contact the Care Link Team.

Contact details:

In an emergency or when you need help you can contact Care Link 24 hours a day,
every day by pressing your pendant or the red button on your alarm. For general
enquiries or to report faults with your alarm system you can call 01977 788000.

Please test your Care Link alarm every month. You can do this by pulling one of your
pull cords or press the red button on your speech unit. When the operator answers
your call, explain that you are testing it works.

It's not a problem, just speak to the operator and explain. If you don't answer,
the operator will treat it as a no response call. We will send someone to check
on you, either one of your nominated contacts or, as a last resort, the Police
will be asked to do a welfare check.

If your speech unit bleeping is continuously but not connecting to Care Link it
could be faulty. If this happens or your speech unit or pull cords are not working
phone Care Link on 01977 788000. We will then arrange for an engineer to visit and
fix the fault.

You should not attempt to fix or remove the equipment yourself, because if you
damage anything you may be charged for the cost to repair or replace the equipment.

Water can damage the speech unit, so please keep it dry at all times. Using a steamer
close to the speech unit may cause damage to the Care Link system and its operation.
Please be aware of this if using steamers in your home.

Damage caused to the cables outside your property may also affect the Care Link
system. If you are unsure please ask for advice before digging or using any
power tools inside or outside your property.

If you change your phone provider, have broadband installed or change your broadband provider you
should let Care Link know. The service should not be affected but if you contact us we can check
it for you. You can contact Care Link using your alarm or phoning 01977 788000.

Telecare is support and assistance provided at a distance using information and communication
technology. It is the continuous, automatic and remote monitoring of users by means of
sensors to enable them to continue living in their own home, while minimising risks such
as a fall, gas and flood detection and relate to other real time emergencies and lifestyle
changes over time.

Other questions about our services?

Call us on 01977 788 000.

Click OK to visit our secure payments system.

Once there choose the Periodic Invoice option and have your
Care Link Reference Number ready.