Author Biographies

Author Biography

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Glen Lavers

Technical Marketing Engineer

Glen Lavers is a technical marketing engineer in the Voice Systems Architecture group who specializes in unified communications systems design and deployment engineering. He is responsible for solution-level network designs and strategy for Cisco Unified Communications products. He is also involved in writing Cisco Validated Design guides and documentation for Cisco Unified Communications SRND Based on Cisco Unified Communications Manager. Lavers has been with Cisco for more than nine years. Previously, he was a customer support engineer in Cisco's Enterprise Voice team in the Technical Assistance Center, supporting complex multiservice voice related issues for customers and partners and serving as a technical escalation engineer for his peers. Lavers holds a double CCIE certification in the Voice and Routing and Switching tracks.