Parent Portal (MyCampus)

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Having Problems?

If you are a Junior High Student, and are experiencing difficulties logging into the portal, or have forgotten your password, please see Mrs. Smith in the counseling office.

If you are a Parent, and are experiencing difficulties logging into the portal, please see the list of frequently asked questions below:

"I forgot my parent portal password."

You can have a password hint sent to your authorized e-mail address by clicking the “Problems logging in?” link on the parent portal login screen link above.

"When I try to log into the portal, it says my account has been disabled."

For security purposes, your user account will be disabled after three unsuccessful login attempts. Send an e-mail from your authorized e-mail address to help@cmsd12.org requesting that your account be re-enabled.

Remember that students have their own accounts that they should be using to access the portal, and should not try to access the portal using their parents' accounts.

“I want to change my password.”

Log in to your parent portal account, and click “Change Password” under "User Account" in the menu on the left side of the screen.

"I want to change my authorized e-mail address."

Log in to your parent portal account, and click “Contact Preferences” under "User Account" in the menu on the left side of the screen. This will allow you to change the authorized e-mail address associated with your account, which is also the address to which any e-mail messages are sent to you from Cheyenne Mountain School District.

"I want to change my authorized e-mail address, but I can't log into the parent portal."

Please call the district central administration office to change your authorized e-mail address. (Please allow up to three school days for your request to be processed.)

"I want a parent portal account, but never received one."

If you are a legal guardian of a student in Grades 7-12, come into the district central administration office with a photo ID, and you can complete the required paperwork to have an account issued. (Please allow up to three school days for your request to be processed.)

"My Junior High student forgot his/her portal password."

Junior High students should go see Mrs. Smith in the counseling office for help with portal login problems.

"Why don't parents of elementary students have portal accounts?"

The nature of schedules and grading procedures at the elementary level differ from the typical period-based schedules and grading utilized at the junior high and high school levels, and thus do not translate well to parent portal views like those used at the secondary level.

At the elementary level, students are commonly grouped for various types of instruction, and may move among the groups at various times during the grading period, often with a different teacher than the student's regular homeroom teacher providing the primary instruction and evaluation for different subjects.

Although the areas that are evaluated and assigned final grades each quarter are standardized across all of our elementary schools, the ways in which those final grades are determined can vary between schools, grade levels, and teachers. Therefore, the typical "ongoing gradebook" view that tends to work well for the secondary levels is not applicable to a similar portal view for elementary students.

If you have additional questions regarding how grades are assigned at the elementary level, please feel free to contact your child's teacher, or the principal at your child's school.

Other Questions?

Any questions regarding the content of the portal, (such as questions about schedules, grades, attendance, etc.), should be directed to your child's teachers, or the school's main office.

If you have questions about your portal account beyond those addressed on this page, you can send an e-mail to help@cmsd12.org requesting additional assistance.

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