I decided to go ahead and purchase Windows 8 Pro to upgrade my laptop. Got it for $15.96 :)

But I've run into a problem. When I got to the download for Windows 8 Pro, after a short while I get this message:

"Download did not complete successfully

The download task did not complete.

The specific service does not exist as an installed service."

At first I just thought it was because there was a lot of people who were downloading Windows 8 because the deal ended yesterday. However, it's been a while and I still get this error. I went and deleted the WebSetup folder (after reading this would fix the problem) and tried the download again, but it still gives me the same error. Does anyone know what's wrong? This is the laptop I'm using: Toshiba Satellite A665-S6086, Windows 7 Home Premium installed.

The "fix it" should have helped with this issue. As you're still having the issue, you may want to make sure the service is started. Go to your control panel type services in the text box at the top right. Then click services. Going through the list, check for the Windows Update service, and see if it's running. Also make sure Background Intelligent Transfer is started.

I went to control panel and searched services, and then I clicked "view local services." Windows Update Service, BITS, and System Restore Service were not on my list of services. I double checked to make sure, I can't find them. Could that be the problem? The other services were already set correctly.

I ran the fix it tool, and it said that the issue "Repair Windows Update components" was "Not fixed."

It seems that my problem is that I have some services are missing... is there a way to get these services back?

Try running setup now. If still no go, we'll register system restore and try again. If it doesn't after that though, we'll need to re-register all the files for each service, or run the above "fix its".

Hey, thanks so much! I didn't get the Windows 8 download working yet but after following those steps, I went to control panel > System and Security > Windows Update and it's showing updates for my computer (there are 37 important updates I'm missing). I hope after I install them that it will work. I'll let you know what happens.

Alright, so I just tried to install the updates. It said the updates failed to install. "Windows Update encountered an unknown error." I clicked get help with this error and the first suggestion was to update my drivers. Any ideas? Thanks for all your help so far!

You should have a recovery partition. Make sure you backed your data up. Restart the laptop, then press and hold F8. This should bring up "Advanced Boot Options" menu. Use your arrow keys to select "Repair your computer". Select your language and keyboard settings. Now select your Windows username and click ok to begin the "System Recovery Options" menu. Select the Toshiba Recovery Wizard and follow the instructions.

Sighhh... alright, so I successfully reinstalled the OS, and I made sure I installed all the important updates (Windows Update worked!). However, when I tried to download and install Windows 8, it gave me another error. I entered my product key and clicked next, then it told me:

"We can't connect right now

Check your internet connection and try again."

I'm pretty sure my internet connection is fine... could it be a firewall or security service? Norton is on my laptop but I didn't activate it.

I have no idea if it was a different ISP. I looked at some of the Microsoft topics, most of them said to contact Microsoft which I might do. I have 30 days to get a refund so the worst that could happen is that the download doesn't work but I get my money back.

No, I haven't contacted Microsoft yet. I want to try this on my dad's laptop before I contact Microsoft, I just haven't had the chance to do so because I've been busy. If it doesn't work on my dad's laptop then I'm thinking there's a problem with the product code and then I'll contact Microsoft.

I was also thinking it might be a problem with my drivers. I might have to update them but I don't know which ones need to be updated.