City Utilities

Paying Utility Bills

You must allow 2 working days for an online payment to post.

Please Note:If you are making an online payment for a previous balance to avoid shut off, that payment must be received 2 working days before the cutoff date specified on the delinquent notice to allow time for the payment to post. If you do not allow 2 working days, the payment will not prevent the shutoff.

Do NOT use online payment if your water service has been shut off. The payment MUST be made at the billing office by 1:30 in order to have the service restored the same day between 1:30 – 3:30. An adult must be present to restore the water service.

Please use caution when entering online payments! Payments made via the website are final and are not reversible. VISA, Mastercard, or Discover is not responsible for refunding payments made in error. Contact the Utility Billing at 740-773-2191 if you make an error on an online payment.

The City of Chillicothe is excited to announce we have partnered with Invoice Cloud, a web-based, electronic invoice presentment and payment company, to provide faster, more convenient billing services to our customers. The new online payment and e-bill service offers more flexibility in paying utility bills, including a text by phone option. The system is easy to use and allows residents to pay bills with either a bank account or credit/debit card. No registration is required to view an online replica of paper bills or to pay a bill.

The City Utilities Department regulates sewer, water, and water waste treatment problems. We also provide water bill, sewer, and water treatment information.

We take care of water and sewer emergencies daily.

Email addresses obtained through the website will not be sold or given to other parties for marketing purposes.The website does not collect or track any information about the customer.

Payments made via the website are final and are not reversible. VISA, Mastercard, or Discover is not responsible for refunding payments made in error. Please use caution when entering online payments and contact the Utility Billing at 740-773-2191 if you make an error on an online payment.