topic Why am I still being charged for returned phones? in Verizon Wireless Services Generalhttps://community.verizonwireless.com/t5/Verizon-Wireless-Services/Why-am-I-still-being-charged-for-returned-phones/m-p/847861#M74280
<HTML><HEAD></HEAD><BODY><P>Recently my Note 2 died unexpectedly.&nbsp; I was informed by Best Buy that under the warranty I could not get a new Note 2, but instead could only get a refurbished one, with no guarantee, and it would take a week to arrive.&nbsp; However, the salesman at Best Buy informed me that I could use my warranty to get the refurbished phone, which I could then send in to get my credit toward a new Note 4, which I did.&nbsp; So as soon as I received the new refurbished phone, I took the refurb and dead phones to the UPS store and shipped them out.&nbsp; The tracking numbers for both shipments confirm that they were received within the allowed time.&nbsp; </P><P></P><P>Fast forward four weeks and I get e-mails from Verizon saying they did not recieve my refurbished phone or the dead one, so they are going to charge me the full price for a "new" Note 2.&nbsp; I contacted them and sent them the tracking numbers and the information on confirmation of delivery from UPS.&nbsp; Several weeks later I get my bill and there is a $250 charge on my bill.&nbsp; So I again contact customer service and after some delays the woman I spoke too said she had verified that the phones had indeed been received and that it would take 4 to 6 weeks for the charges to be reversed on my bill.&nbsp; Since I was on auto-pay, and didn't want to have to pay $250 that I would then have to fight to get back, she said she had turned off my autopay for that next month and to use the make a payment feature to pay for the amount that my normal bill would have been without the incorrect $250 charge, which I did. </P><P></P><P>Fast forward another four weeks and I discover that my autopay was completely shut off, not just for one month, the credits still have not been applied, but now they are charging me late fees.&nbsp; This is beyond ridiculous!!!&nbsp; What does it take to get your accounting straightened out?&nbsp; I should not have to pay late fees for not paying charges that were not correct to begin with.</P></BODY></HTML>Thu, 06 Aug 2015 04:16:48 GMTShewolf9252015-08-06T04:16:48ZWhy am I still being charged for returned phones?https://community.verizonwireless.com/t5/Verizon-Wireless-Services/Why-am-I-still-being-charged-for-returned-phones/m-p/847861#M74280
<HTML><HEAD></HEAD><BODY><P>Recently my Note 2 died unexpectedly.&nbsp; I was informed by Best Buy that under the warranty I could not get a new Note 2, but instead could only get a refurbished one, with no guarantee, and it would take a week to arrive.&nbsp; However, the salesman at Best Buy informed me that I could use my warranty to get the refurbished phone, which I could then send in to get my credit toward a new Note 4, which I did.&nbsp; So as soon as I received the new refurbished phone, I took the refurb and dead phones to the UPS store and shipped them out.&nbsp; The tracking numbers for both shipments confirm that they were received within the allowed time.&nbsp; </P><P></P><P>Fast forward four weeks and I get e-mails from Verizon saying they did not recieve my refurbished phone or the dead one, so they are going to charge me the full price for a "new" Note 2.&nbsp; I contacted them and sent them the tracking numbers and the information on confirmation of delivery from UPS.&nbsp; Several weeks later I get my bill and there is a $250 charge on my bill.&nbsp; So I again contact customer service and after some delays the woman I spoke too said she had verified that the phones had indeed been received and that it would take 4 to 6 weeks for the charges to be reversed on my bill.&nbsp; Since I was on auto-pay, and didn't want to have to pay $250 that I would then have to fight to get back, she said she had turned off my autopay for that next month and to use the make a payment feature to pay for the amount that my normal bill would have been without the incorrect $250 charge, which I did. </P><P></P><P>Fast forward another four weeks and I discover that my autopay was completely shut off, not just for one month, the credits still have not been applied, but now they are charging me late fees.&nbsp; This is beyond ridiculous!!!&nbsp; What does it take to get your accounting straightened out?&nbsp; I should not have to pay late fees for not paying charges that were not correct to begin with.</P></BODY></HTML>Thu, 06 Aug 2015 04:16:48 GMThttps://community.verizonwireless.com/t5/Verizon-Wireless-Services/Why-am-I-still-being-charged-for-returned-phones/m-p/847861#M74280Shewolf9252015-08-06T04:16:48ZRe: Why am I still being charged for returned phones?https://community.verizonwireless.com/t5/Verizon-Wireless-Services/Why-am-I-still-being-charged-for-returned-phones/m-p/847862#M74281
<HTML><HEAD></HEAD><BODY><P>We should have gotten it right from the beginning, Shewolf925. I have sent you a Direct Message so that we can ensure this is resolved once and for all. I look forward to working with you further.<BR />YaleK_VZW<BR />Follow us on Twitter @VZWSupport<BR />If my response answered your question please click the "Correct Answer" button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!</P></BODY></HTML>Thu, 06 Aug 2015 12:46:27 GMThttps://community.verizonwireless.com/t5/Verizon-Wireless-Services/Why-am-I-still-being-charged-for-returned-phones/m-p/847862#M74281vzw_customer_support2015-08-06T12:46:27ZRe: Why am I still being charged for returned phones?https://community.verizonwireless.com/t5/Verizon-Wireless-Services/Why-am-I-still-being-charged-for-returned-phones/m-p/847863#M74282
<HTML><HEAD></HEAD><BODY><P>This is happening WAY too much. I hope Verizon is able to resolve this for you. </P></BODY></HTML>Thu, 06 Aug 2015 12:57:17 GMThttps://community.verizonwireless.com/t5/Verizon-Wireless-Services/Why-am-I-still-being-charged-for-returned-phones/m-p/847863#M74282MiiHere2015-08-06T12:57:17Z