Pros:
The flight attendants were accommodating and friendly. The ticket agent was also very helpful.

Cons:
Trying to get help at check-in was a fiasco. The seating is cramped. Not having WiFi is a drawback. We were stuck waiting for the plan to take off for 40 min because bags apparently were being loaded.

MCO

PHL

Excellent 8.0

Pros:
Flight attendants were great

Cons:
No real complaints

MSY

BWI

Mediocre 2.0

Pros:
Not much

Cons:
Add on fees - feels like a scam. Should have flown SouthWest like I usually do.

ORD

MCO

Mediocre 2.0

Pros:
Nothing

Cons:
The flight was delayed almost 7 hours. Nobody was updating us about anything. It was ridiculous. I have a tailbone injury and it's bad enough I have to sit on the plane for so long but to sit in the airport and waste my entire day of just sitting in pain. Unacceptable.

MBJ

FLL

Okay 5.6

Pros:
Check in kiosk from airport hosted services

Cons:
Counter Crew performance / speed to respond to time. We had arrived early enough but at stood in line for 1 hour which pushed the clock and we couldn’t use the reataurants.

Pros:
Everything that happened before the FIRST time we boarded the flight and when we finally landed in LA. The movie selection was pretty good since I couldn’t sleep on the flight and it calmed me down. The flight that was originally 7 hours turned into 5

Cons:
What Irritated me the most about this whole experience was that they waited until everyone had boarded and seated to find a maintenance problem. Credit to them for finding it before takeoff but it should’ve been caught before the plane even left the hangar or when the plane last landed. They said this would be a 15-20 min fix. This was an 8pm flight. 800 became 830, then 9. By 9:00, same problem and I start to wonder if we should switch planes. By 10, they finally tell us that we have to deplane and go to Gate 37 which is on the other side of the terminal. On the way out the flight attendant tells us that we have to hurry up to the other gate because we have to be there by 10:25 to board. I almost wanted to punch him. So we’re there. 10:25 comes and I see the screen turn to 10:40. Around 11, the announcement comes that they’re transferring the food from the other plane to our new plane which further delayed everything. As some kind of compensation, theyleft buckets of snacks and drinks for us prior to boarding as we finally boarded. Finally took off at 12:30. I was so irritated I couldn’t rest on the flight.

LAX

SYD

Excellent 8.0

Pros:
Good plane with excellent crew.

Cons:
Bulkhead seat in Main Cabin Extra was a nightmare. One has to be in cirque du soleil to navigate through breakfast in the extra small tray.

DFW

SJC

Okay 5.6

Cons:
I paid $70 for a seat upgrade, and it showed on my boarding pass as “EXIT” (exit aisle) with 6 inches of extra legroom when I purchased the upgrade in London. By the time I arrived in Dallas, the “EXIT” indicator on my boarding pass disappeared. When I boarded the plane there was no extra legroom and row 16 was not an exit row: rows 14 and 15 were. I endured a less comfortable trip, and now have to go through the pain and effort to get a refund. Good luck to me...

Cons:
Add on fees - feels like a scam. Should have flown SouthWest like I usually do.

MCO

RIC

Mediocre 2.0

Pros:
Everything they dont know anything when we ask

MCO

PHL

Excellent 8.0

Pros:
Flight attendants were great

Cons:
No real complaints

IAH

BWI

Okay 5.6

Pros:
The flight attendants were accommodating and friendly. The ticket agent was also very helpful.

Cons:
Trying to get help at check-in was a fiasco. The seating is cramped. Not having WiFi is a drawback. We were stuck waiting for the plan to take off for 40 min because bags apparently were being loaded.

Cons:
Our flight from Houston to Vegas was delayed for four hours. Once we got to the airport, Spirit informed us that they were tacking on an additional hours worth of delay for a grand total of five hours. I asked if we could be moved to another airline and the guest services person looked at me as if I was speaking a foreign language and had no concept of what it was I was requesting. The terminal area around Spirit was filthy. It stood out just how unkempt the area was at our gate. Can’t blame this solely on Spirit but it definitely left an impression. Finally boarded after five plus hours and once on, that’s when I realized leg room was not really a thing on Spirit. I was literally sitting spread eagle because if I tried to sit straight, my knees would then be digging into the person in front of me. That wasnt an issue for the screaming children behind me, however. They had absolutely no problem karate choopin’ my chair for pretty much the entire three hour flight. The one bright spot was the crew, they were great but not enough to offset the overall experience which was thoroughly miserable.

MBJ

FLL

Okay 5.6

Pros:
Check in kiosk from airport hosted services

Cons:
Counter Crew performance / speed to respond to time. We had arrived early enough but at stood in line for 1 hour which pushed the clock and we couldn’t use the reataurants.

IAH

MCO

Mediocre 2.0

Cons:
The service it poor they dont not were they at i have to wait 10 hrs to fly when i was all ready to go to my detinetion hey don't know were it my logger

EWR

FLL

Mediocre 3.3

Pros:
The flight attendant on the plane was great.

Cons:
Everything else. Delayed from 5 hours before takeoff so they obviously started the day w a delay. As a result we hit bad weather and were stuck in airport for 6 hours, on tarmac for 2.5. And arrived at 2am instead of 6pm. Poor communication, horrific boarding, and despite the fact that no one can control weather, they messed up most of what was in their control.

Cons:
The service it poor they dont not were they at i have to wait 10 hrs to fly when i was all ready to go to my detinetion hey don't know were it my logger

EWR

FLL

Mediocre 3.3

Pros:
The flight attendant on the plane was great.

Cons:
Everything else. Delayed from 5 hours before takeoff so they obviously started the day w a delay. As a result we hit bad weather and were stuck in airport for 6 hours, on tarmac for 2.5. And arrived at 2am instead of 6pm. Poor communication, horrific boarding, and despite the fact that no one can control weather, they messed up most of what was in their control.

RIC

MCO

Excellent 10.0

Pros:
Clean new plane

Cons:
Not much legroom.

IAH

BWI

Okay 5.6

Pros:
The flight attendants were accommodating and friendly. The ticket agent was also very helpful.

Cons:
Trying to get help at check-in was a fiasco. The seating is cramped. Not having WiFi is a drawback. We were stuck waiting for the plan to take off for 40 min because bags apparently were being loaded.

Cons:
they confiscated my circular knitting needles and crochet hook. This was no done on any other flight this trip or in the past. I do not see this rule on their website. what a drag.

SAL

SFO

Good 7.0

Pros:
The service from the crew and also Avianca staff in El Salvador are really nice, the flight was on time, the baggage was on time.

Cons:
The entertainment in that airplane (N492TA) is too bad for a 6 hours of flight, just one screen for every 4 rows, bad movies, the food wasn’t good taste, the airplane wasn’t well equipped for so long flight.

Cons:
1st flight was delayed so I missed my connection.
2nd flight was delayed due to mechanical issues so I missed my second connection. I traveled for over 24hours and now that it’s 3 days later , my checked luggage has still not arrived or been found.

AMS

IAD

Excellent 8.6

Pros:
It was nice and smooth. The crew was great, especially Urere, our stewardess. Comfort and food were good, on par with the nickel diming of airlines.

Cons:
I paid $70 for a seat upgrade, and it showed on my boarding pass as “EXIT” (exit aisle) with 6 inches of extra legroom when I purchased the upgrade in London. By the time I arrived in Dallas, the “EXIT” indicator on my boarding pass disappeared. When I boarded the plane there was no extra legroom and row 16 was not an exit row: rows 14 and 15 were. I endured a less comfortable trip, and now have to go through the pain and effort to get a refund. Good luck to me...

Pros:
Upgraded seat on the Boeing 777 was near the exit, and I had plenty of legroom.

Cons:
Although British Airways and American Airlines are alliance partner companies, their systems don’t behave as such. It took me too many attempts to mention in order to simply upgrade my seat. The booking locator number is different for both airlines, and no one ever informed me of that critical information

BOS

MIA

Excellent 10.0

Pros:
Friendly service, quality new airplane, American airlines has improved a lot!

BOS

DCA

Mediocre 2.0

Cons:
that my flight got cancelled and wasn't going out until Saturday and I would have been less than 24 hrs in Boston

Cons:
Counter Crew performance / speed to respond to time. We had arrived early enough but at stood in line for 1 hour which pushed the clock and we couldn’t use the reataurants.

EWR

FLL

Mediocre 3.3

Pros:
The flight attendant on the plane was great.

Cons:
Everything else. Delayed from 5 hours before takeoff so they obviously started the day w a delay. As a result we hit bad weather and were stuck in airport for 6 hours, on tarmac for 2.5. And arrived at 2am instead of 6pm. Poor communication, horrific boarding, and despite the fact that no one can control weather, they messed up most of what was in their control.

MSY

BWI

Mediocre 2.0

Pros:
Not much

Cons:
Add on fees - feels like a scam. Should have flown SouthWest like I usually do.

IAH

MCO

Mediocre 2.0

Cons:
The service it poor they dont not were they at i have to wait 10 hrs to fly when i was all ready to go to my detinetion hey don't know were it my logger

Cons:
Everything else. Delayed from 5 hours before takeoff so they obviously started the day w a delay. As a result we hit bad weather and were stuck in airport for 6 hours, on tarmac for 2.5. And arrived at 2am instead of 6pm. Poor communication, horrific boarding, and despite the fact that no one can control weather, they messed up most of what was in their control.

MBJ

FLL

Okay 5.6

Pros:
Check in kiosk from airport hosted services

Cons:
Counter Crew performance / speed to respond to time. We had arrived early enough but at stood in line for 1 hour which pushed the clock and we couldn’t use the reataurants.

IAH

BWI

Okay 5.6

Pros:
The flight attendants were accommodating and friendly. The ticket agent was also very helpful.

Cons:
Trying to get help at check-in was a fiasco. The seating is cramped. Not having WiFi is a drawback. We were stuck waiting for the plan to take off for 40 min because bags apparently were being loaded.

MSY

BWI

Mediocre 2.0

Pros:
Not much

Cons:
Add on fees - feels like a scam. Should have flown SouthWest like I usually do.

ATL

MCO

Excellent 10.0

Pros:
The customer service and smooth take off and landing. People were smiling, lively, and calm at the same time.

Cons:
Our flight from Houston to Vegas was delayed for four hours. Once we got to the airport, Spirit informed us that they were tacking on an additional hours worth of delay for a grand total of five hours. I asked if we could be moved to another airline and the guest services person looked at me as if I was speaking a foreign language and had no concept of what it was I was requesting. The terminal area around Spirit was filthy. It stood out just how unkempt the area was at our gate. Can’t blame this solely on Spirit but it definitely left an impression. Finally boarded after five plus hours and once on, that’s when I realized leg room was not really a thing on Spirit. I was literally sitting spread eagle because if I tried to sit straight, my knees would then be digging into the person in front of me. That wasnt an issue for the screaming children behind me, however. They had absolutely no problem karate choopin’ my chair for pretty much the entire three hour flight. The one bright spot was the crew, they were great but not enough to offset the overall experience which was thoroughly miserable.

MBJ

FLL

Okay 5.6

Pros:
Check in kiosk from airport hosted services

Cons:
Counter Crew performance / speed to respond to time. We had arrived early enough but at stood in line for 1 hour which pushed the clock and we couldn’t use the reataurants.

EWR

FLL

Mediocre 3.3

Pros:
The flight attendant on the plane was great.

Cons:
Everything else. Delayed from 5 hours before takeoff so they obviously started the day w a delay. As a result we hit bad weather and were stuck in airport for 6 hours, on tarmac for 2.5. And arrived at 2am instead of 6pm. Poor communication, horrific boarding, and despite the fact that no one can control weather, they messed up most of what was in their control.

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