Helpdesk with built-in Knowledge Base

If you’re looking for a complete help desk solution you’ve got it. No more lost emails and forgotten answers. Helpmate extension is next-level support request manager. It comes with completely clear and accessible interfaces which guarantee the quick respond to a ticket. It simplifies the workflow both for admin and for your customers. With this module users could specify the priority of issue, attach multiple files to the ticket and assign it to department. The module comes with built-in Knowledge base that will help customers find an answer without sending a ticket.

Our help desk magento extension development was focused on saving both yours and customers time through involving into quick and clear support service. Say No to support through emails! Allow users submit tickets via web interface, an email or customer account. Provide them with helpful knowledge base articles based on already solved issues. Help your customers get quick help and keep in mind the positive user experience only. This way you will considerably reduce number of support requests.

The Helpmate will also help your service staff improve an assistance by closing inactive tickets. Bring up to your admins an additional time to make the support more outstanding.

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Full control over the help desk services

Transform annoying support management in absolutely simplified process with our magento support software. Start with module configuration. For better file display, you can choose many allowable extensions for attachments. For protecting a website you can use Akismet and Captcha. The Helpmate is provided with separate Akismet integration extension. In order to avoid unnecessary support set up time period for closing inactive tickets. You can also allow your customer assign ticket to specific order. This definitely will help to clarify the issue.

Organized help desk ticketing system

Improve customer satisfaction with clear ticket interface. Our Helpmate comes with an advanced custom ticket form that was designed with decrease of support requests in mind. Included Knowledge Base index page will output possible answers right after user starts entering the issue. Besides ticket creation you can offer customer to follow his tickets by sorting by option. Multiple departments are supported, so the issue’s going to be solved faster without forwarding to another staff. After email notification your admins could respond to a ticket using quick answer based on predefined templates. Assistance with request is also available via email. In order to provide clients with more clear and professional help, your support team is allowed to show images, attach files to tickets with adding comments, and write internal notes for better issue solving.

Extensive mailing service

The Helpmate extension supports multiple email gateways, therefore tickets from different mailboxes will be automatically assigned to specified departments and store views. You can easily create new gateways for appropriate departments within the module configuration. With our extension you will be getting an email notification both for new and updated tickets. You are allowed to change the sender, set up email templates for user and admin notification and templates for notification about answer to active/inactive ticket. In order to receive customers answers via email and to close inactive tickets, our module utilises magento cron job.

Helpdesk department

Save more time through requests distribution between different support departments. Our extension comes with customizable department settings. You can assign the department to multiple stores as well to assign admins to appropriate department who will be responsible for solving support issues. This will help to streamline the workflow significantly. All admin users from the specific department will be notified about new ticket incoming or updated one. You can also assign the separate email gateway to various departments.

Help desk with built-in Knowledgebase

Try our module and forget about support requests. Help your customers learn how to to find quick answers which solve their problem. Built-in magento knowledge base is focused on most common issues. You can use the module interface to create articles and link them to the products in your store. Suggest users an advanced Contact us form with assistant custom fields before submitting support ticket. You can also offer to use the default magento contact us form.

If you require third-party modules in order to accomplish important tasks for your website - we do provide a support for them. Feel free to install extensions you can vouch for. We'll keep them up to date that will help you to maximize your store efficiency. Request third party modules integration for free!