Important Warranty info: This item is guaranteed to be brand new and factory sealed however once opened, we do not accept returns or exchanges on this or any Asus product. We are Asus Authorized dealers so this item does carry a 1 year limited warranty honored by Asus; In the event that you may have a warranty inquiry, or need tech support Asus may be contacted at; 888-678-3688 or 510-739-3777.