Return & Exchange Policy

In the event that you are not fully satisfied
with your purchase, our return and exchange policy allows for you to return it
within 30 days of its delivery. We will immediately provide you with a credit
in your online wallet, or a full refund.

How to Return
a Product?

1: Simply place unworn, unwashed merchandise
with all tags attached in the original packing.

2: Use a bubble sheet wrap to secure and protect the box and products inside.
Enclose your invoice inside.

3: We can arrange for the parcel to be picked from some locations. Call us at
+91 9958881833 or write to us atcccare@marcadirect.com

4: Simply courier the parcel to our address. Enclose the courier receipt to get
a refund for courier charges.

The value of the
credit coupon will be equal to the final amount paid by you (after discounts)
at the time of purchase.

What are the
items/services that cannot be returned?

1: For reasons including hygiene, we do not
accept Torn clothes, un-tag merchandise, return of briefs, panties, or shape
wear panties, or an opened box of a lingerie set that includes panties.

2: Cash cannot be claimed against gift cards.

3: No item that has been sold as part of a multipack can be returned as an
individual item.

4: Items bought under discount during sales or special promotions, or using
credit coupons or promo-codes cannot be returned.

5: Once we receive a returned parcel, we reserve the right to refuse the return
of items that show visible signs of having been worn, washed or soiled.

How much time it takes for an exchange or issuing of credit or refund?

1: We first need to receive the original
products back in our operation space. Once received, it will take us minimum 14
working days to process any refund/exchange via the original payment method or
issuance of credit in your wallet.

2: In case of refund or credit being issued for other reasons, we will take
minimum 21 days from the date of the receipt of request from the customer.