Very Frequently Asked Questions

Secretlab Chairs

At Secretlab, we recognize the importance of having an ergonomic chair. Statistics have shown that people spend more than half of their waking hours sitting down. This results in a high chance for improper posture, which can lead to chronic back health problems over time.

With this in mind, we were inspired by car racing seats—seats designed to conform to the human body shape in order to provide advanced lateral support and weight distribution. We've applied the same concept in the design of our chairs to accommodate long hours of usage in front of the computer. Each chair spawns from quality core materials, unparalleled craftsmanship, and state of the art manufacturing processes.

Additionally, our mission is to bring value to you, the customer. We do this in many ways—one of them is that we sell directly to the consumer. This removes the extra layers of final costing such as overseas distributor margins, local distributor margins, retailer margins, and storefront costs. Straight from our factory to you.

Choosing a Secretlab chair is an investment in comfort. It's easy to overlook the importance of a chair that supports you well and keeps you comfortable, but your back will thank you in the long run!

The THRONE is suitable for the more petite user, with thick layers of cold-cure foam cushioning, 4D armrests, an aluminium base, velour pillows, and PU casters.

The OMEGA contains an even thicker layer of cold-cure foam to provide extreme cushioning & support. The overall shape of the chair wraps more fittingly for most people, providing better ergonomic support. Additionally, it comes with a multi-functional tilt mechanism which is more flexible and also allows you to lock the chair at desired angles.

The TITAN features an even larger backrest and a wider, less contoured seat base. This chair is ideal for the bigger-than-average user, up to 195cm in height and 130kg in weight. It is also the only model in our lineup that has our integrated adjustable lumbar support system, which allows you to adjust the lumbar support by turning a knob on the side of the backrest. In addition, the TITAN also uses our XL PU casters for extra durability.

The Full Tilt mechanism is found on the Throne V2 series. It allows you to adjust the height and tension of the tilt mechanism, giving you control over the suspension of the chair when reclining backwards.

The Multi-functional Tilt mechanism is found only on the OMEGA and TITAN series. It has all the features of the Full Tilt mechanism, but also gives you full control over the suspension of the chair. It allows you to lock the chair at desired angles, such as tilted backwards in an upright position.

We further refined our THRONE and OMEGA lines with a suite of upgrades:

Improved inner cushioning: The OMEGA 2018 and THRONE 2018 feature improvements to the build of the inner cushioning—made from Secretlab’s signature cold-cure foam—which now allows for better and more even distribution of the user’s weight throughout the entire seat.

Velour memory foam lumbar pillow: Memory foam was first developed by NASA and will now come equipped with the OMEGA 2018 and THRONE 2018 in the form of a brand new lumbar pillow. While the pillow that comes with each model differs slightly, each has been designed to mold to the user’s body—evenly distributing body weight—to provide support to your lower back while sitting in either chair.

Upgraded armrests: The armrests also feature a design upgrade—not only is it wider and more spacious, it is also contoured to be more ergonomically sensible, enabling comfortable and effortless use in a further expanded variety of ways. Its surface material has been improved as well to be more comfortable for elbows to be anchored on.

Hydraulic Piston: Adjustments have also been made to the hydraulic piston to better suit a wider range of user heights. This ensures that more users will be able to sit with their feet planted solidly on the ground preventing the possibility of poor blood circulation to the lower body.

We've designed our chairs to be as adjustable as possible, taking into consideration that people have varying weights and height. Should you have any concerns, you can check out the measurements of each chair under the Resources section.

We're currently working on setting up locations where you can try our chairs out in comfort. You can find them on our Contact page when we finalize the locations! We'll post news and announcements on our Facebook page as well, so be sure to like our Facebook page for updates.

Returns must be initiated within 14-days of the product’s delivery by contacting us at the email address provided below or via our Standard Model Cancellation form available on request. Ensure that the product is returned in the condition in which it was received. All returned products must be placed in their original packaging and returned to the designated address without undue delay. We do not accept returns of partially assembled products.

Shipping costs generally hover around £9.90 via DPD (our chairs are very heavy—a testament to their durability!). Final shipping cost will be calculated on checkout at our shopping cart page, depending on your location.

We are only able to ship to residential or commercial addresses in the United Kingdom. We are unable to accomodate custom requests for deliveries, such as calling in advance, scheduling delivery dates, or leaving the package in a specific location. Any such requests will have to be arranged by the customer with DPD after placing the order.

When your order has been shipped, you'll receive a shipping confirmation and tracking number via email. The tracking information can take up to 24 hours to update, so don't worry if it doesn't show up immediately!

Upon purchase & fulfillment, a confirmation email containing an Assembly Video as well as an Assembly Guide will be sent to your inbox. Alternatively, you can find the Assembly Video and Assembly Guide in the Resources page.

The Assembly Video and Guide will give you a good step-by-step visual walkthrough, as well as some important safety information to keep in mind. So watch it through at least once before starting and you'll find it much easier. An average person takes about 20 minutes to assemble the chair!

If you run into any issues during the assembly, please don't hesitate to drop us an email at info.eu@secretlab.sg and our support team will do our best to help you.