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New dropbox integration is not working as expected

Asked by
gashmlay
on January 03, 2016 at 01:49 PM

Hello,

I hace cloned a form ans lost all the integration informations. I have not been successful in exploring the dropbox folder to specify the right folder nor using in extension two parameters (name and Unique ID) which was possible earlier.

The only issue I've found here is the Main Folder Name. You put a backslash there and Windows/MAC OS don't accept that as the folder/file name. Please remove the integration and do it again and make sure not to include that again. Let us know if the issue persists after.

Answered by
gashmlay
on January 06, 2016 at 09:29 AM

Hello,

unfortunetly, it doesn't work even by changing it, any folder has been created. I used the same kind of name that in a previous form and the previous one is perfectly working.

Exploring the dropbox folder to specify the right folder is not possible any more?

Using in extension two parameters (name and Unique ID) also?

The previous way to make integration was more efficient and functional.

Please advise.

JotForm Support

Answered by
Mike
on January 06, 2016 at 11:58 AM

Exploring the dropbox folder to specify the right folder is not possible any more?

Unfortunately, this is no longer an option. Plastery to use / slash character to specify the folder path.

Example:

gashmlay/zazabra

Using in extension two parameters (name and Unique ID) also?

It should be still possible, the second parameter should be added as a numeric value of the field in question.

- Question ID can be checked via field Properties.

- Then, specified within integration.

Please give it a try and let us know if you need any further assistance on this.

Answered by
gashmlay
on January 06, 2016 at 04:55 PM

Sorry but I haven't understood: I would like to create a folder as {Name}-{Unique Id}

The suggested process is the one the one to follow?

It's a pity to have get out the possibilty to explore, that avoid several errors!

JotForm Support

Answered by
jonathan
on January 07, 2016 at 12:21 AM

Manually creating the custom folder path name (i.e gashmlay/zazabra) is still available.

However the compound sub folder name doesn't allow combined fields anymore. So you can only assign a single field for it.

I will also seek clarification from our colleague Mike_T if he meant the option to combine 2 field names to create the unique combo folder is still available.

We will update you here as soon as we can.

Thanks.

Answered by
gashmlay
on January 10, 2016 at 09:13 AM

Hello,

I haven't understood how what happens int he animation could be used, is there a button I have to click on?

So, I saved the integration and tested it. I get the folder, but without the /zazabra in the main folder name. As my colleague mentioned, this is not supported anymore so you are simply getting the gashmlay only.

As for the submissions folder name, the Unique ID is there:

**As you could see, the hyphen is automatically created as the separator of the Full Name and Unique ID.

One last thing to note, the folder won't be created in your Dropbox account until a submission is made.

Please try it again by doing the above steps.

Answered by
gashmlay
on January 14, 2016 at 04:50 PM

Hi,

a lot of things have disapeared and it's not very cool for us as we discover it by chance

Not sure I have choosen Jotform if I knew it will become such painful for less possibilities.