I have been pestering at&t customer service about it as frequently as I can. Maybe once a week.

The chat guys are really nice but they admit they dont know anything about the update. They admit it has been released over 3 months ago (by samsung to at&t) and that they have to sanction it first. They also say "i dont konw, might be never".

I got a chat guy for AT&T to admit that 4.4.2 for S4 was released 2/26/2014

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