Constituents are missing in Top Donor report

The Top Donors Report provides a list of the top donors during a time period you define. You can include as many donors as you want (for example, top 10% of your donors, top five donors, top 99 donors). The report ranks and displays the total number of gifts, the total amount donated, and provides giving level information alphabetically or by gift size. Based on your parameters, certain constituents may turn up missing when you run the report.

Possible Causes:

A query is included with the report and the record is missing from the query

The donor has one or more anonymous gifts and user options for Report Gift Preferences are affecting the results.

The donor's gifts are to Campaigns, Funds, or Appeals that are not included on the Filters tab of the report

Article
Number:52086

Products:

Raiser_s_Edge_RE

Take the following steps in order until the issue is resolved:

If the query is not necessary, remove the query from the General tab of the report and run the report again.

From the menu bar of The Raiser's Edge, select Tools> User Options>Reports>Gift Preferences and mark the checkbox for Include anonymous gifts. For Format, select Asterisk at end of line or Leave name intact. note: This setting affects all reports run by the user that is logged in when the setting is changed.

Make sure that the gifts fall within the desired date range of the report

Also confirm that the gifts are of the same Campaigns, Funds, and Appeals on the Filters tab of the report

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