We strive to deliver all ordered products. If one of the articles is not in stock at the time of the order, you will be informed by e-mail. It is possible to order something else or to cancel the article. If you choose to cancel, we will return the money within three working days after cancellation. It depends per Bank when you get the amount on your account.

Cancellation

If an order is not yet processed, you can cancel free of charge. It is also possible to cancel your order if a product is not in stock. Contact Customer Service if you wish to cancel an order.

DPD attempts to deliver your order within 48 hours. This may take longer if exceptional cases take place. If delivery time exceeds 7 working days, please contact us on: support @ rijstextiles. com. To follow your order, click the package number for the DPD Track & Trace.

We will check your details and change to wholesale prices. After that we will email you with the new offer. When satisfied, you may pay the order by bank transfer. After receiving the payment, we will ship your products. You will receive the invoice and track and trace by mail.

Fabric Sample

We offer you the opportunity to order a sample of the fabric. This allows you to assess the quality and the color itself.

You can order samples of any fabric by clicking on the sample button below the add to cart button on the productpage. You can order up to 6 samples (+/- 3x3cm) and costs € 0.50 per sample.

Did you order only fabric samples?Samples are sent by regular mail. Which means that no track and trace code will be available. Shipping can take upto 8 to 12 days.

Fabric samples as addition to an order?Will use track and trace when fabric samples are an addition to an order. You can follow your order at any time.

Contact

If you have a question about an order please contact us at: support@rijstextiles.com. A ticket will be created and you can expect a response within 24/48 hours. You can also contact us on live chat during business hours.

Can I still add products to my order

- Unfortunately, once your order has been paid, we are not able to add more products to your order.
- With bank transfer and wholesale quotation it is possible to add products to your order, provided that it has not been paid yet.