* Orders placed after the cut-off time and/or on any UAE public holiday will be deemed placed on the first day following the date on which the Order was submitted.

** Delivery timelines are estimates, see further details below.

*** We reserve the right to impose redelivery charges where your Order is not accepted at the address supplied to us on the confirmed date of delivery. Please note that Cash on Delivery service is available for free.

Returns & Exchanges

Subject to meeting the conditions set out in this
Returns and Exchanges section, we offer a “no questions asked” returns policy which allows you to return delivered items to us for any reason up to 30 days from delivery of your Order. We will issue a refund of the full face value of undamaged items duly returned (excluding the original delivery charges, taxes and any duties) to your original tender type.

Exchanges

We can only process Order exchanges at Gap stores (excluding Department and Outlet Stores) in the UAE, Kuwait, Qatar, Bahrain and Oman subject always to stock availability and price adjustment where applicable. All other items should follow the returns process, and a new Order placed for the replacement items. Exchanged sale items which have been further reduced in price since the date of purchase may, at our discretion, only be exchanged for the reduced sale value.

Subject to meeting the conditions set out in this Returns
and Exchanges section, we offer a "no questions asked" returns policy which allows you to return
delivered items to us for any reason up to 30 days from delivery of your Order.
We will issue a refund of the full face value of undamaged items duly returned (excluding, where applicable, the
original delivery charges, cash handling fees, taxes and any duties): (i) to your original tender type.

Exchanges

In order to exchange please contact our call centre for assistance on +971
800 42763.