Unable to power down my Sansa Fuze

This morning I attempted to turn on my MP3 player and got a locked signal on my screen. I did not know what this was. I attempted to turn it on again by touching the power button and the large select button. Now I've got a lit blue ring with no picture ,no music and unable to turn off the MP3 player. I attemted to access it thru my computer but it no longer sees it. Arrgh. It will not let me turn it off so now I am staring at a blue ring not knowing what to do.

1 Answer

Sounds like its locked mine did that once i dont have the fuze i have the view but i held the off switch AFTER i unlocked the device over and over for as long as i could.....it eventually turned off or let it die then recharge it and attempt to turn it on again but i think you have it locked

Tell us some more! Your answer needs to include more details to help people.You can't post answers that contain an email address.Please enter a valid email address.The email address entered is already associated to an account.Login to postPlease use English characters only.

Related Questions:

One issue that people experience with the Sansa Fuze player is that the screen turns white when they are trying to use it. If you experience this common Sansa Fuze MP3 player repair issue, you need to reset your player. Hold down the "Play" and "Power" buttons for about 20 seconds. The player should automatically reset.MP3 Player Freezes

Another issue is that the player freezes. You may see lights on the player, but it won't do anything. Follow the below steps to correct this issue:

1. Use the above steps to perform a hard reset.

2. Turn the player back on, and slide the "Power" button upward.

3. Use the USB cord that came with your player, and connect it to your computer. Only connect your player directly to the computer. Don't connect it to a USB hub.

4. See if your computer recognizes that a device was connected to it. Or, look in "Devices and Printers" folder, and see if the device shows up in it.

If your Sansa Fuze player is out of warranty, you can attempt to repair internal components. This is an "enter at your own risk" solution, but you may be able to fix the issue. If it doesn't work, or if you damage another component, you will most likely need to get a new player.

1. Shut off the device.

2. If you don't have one, purchase a case opener tool. This is a tool with an extremely small head that is used specifically for opening up small devices.

3. Place the head of the tool in the seam of the device, and rise up the faceplate. Do not do this forcibly, or you'll break the ribbon cable connected to it.

4. Remove the ribbon cable from the faceplate.

5. Examine the battery cable. If this connection is loose, your Fuze player won't turn on. Plug the connection firmly into the port.

6. Check the LCD screen connection. A loose connection here means that you can't see anything on your screen. Disconnect the cable from the port, and reconnect it.

7. Reattach the cable to the faceplate, and reattach the faceplate. Turn the device back on.

These Sansa Fuze MP3 player repair suggestions may not fix all issues. If your player is still not working properly, either take it back to the place where you bought it, or contact SanDisk for additional help.

When the blue ring is illuminated, first try the RESET for the Sansa Fuze.
The player should NOT be connected to any other device:
1. Slide and hold the Power switch up for approximately 20 seconds.2. Release the Power switch.3. To turn the player on, slide the Power switch up then release instantly.

When a RESET won't work or the player freezes again, UPDATE the firmware on the player in 2 steps.
The player should NOT be connected to any other device:

> step1: Enable MSC mode
1. Turn device OFF: when the player is frozen first perform step 1 and 2
of the RESET procedure:
1. Slide and hold the Power switch up for approximately 20
seconds. 2. Release the Power switch.2. Slide the Hold switch down to Lock (orange colored dot showing).

3. Press and hold the left button ( |<< ) while connecting the device to the PC.

> step 2 : UPDATE the firmware
Use next page for updating the firmware on the player.http://kb.sandisk.com/app/answers/detail/a_id/278
There are 2 methods for updating, for Windows operating system the
updater ( method 1 ) should work:
Method 1; Use the Sansa Firmware Updater
Method 2: Use the update board / Sansa forum
Look in the Update page for the steps to follow.

Slide the power switch on the right side of the unit up (toward the screen). The switch has three positions: the normal position in the middle, the up position you temporarily slide it to turn on/off, and the bottom position to lock the unit.

Mine does this when I plug it into my computer to charge and then the laptop is closed or the computer hibernates. I simply slide the power switch up to the ON position all the way and hold it there for at least fifteen seconds before releasing it. It then turns off. I allow 5 seconds and it turns on as ususal, no problem.

You may need to now reset the player, that may have been a bit much for it. To reset your Sansa Mp3 player. Slide and hold the Power switch up for approximately 20 seconds. Release the Power switch. To turn the player on, slide the Power switch up then release instantly. If that does not get your player working again, try and Format to clear any corrupt files that may be present.
http://www.fixya.com/support/r3962743-sansa_mp3_player_frozen_reset_format
-Also try to refresh the driver in your PC.
Connect the Sansa player to the PC The screen on your player should turn on, show 'Connected' and indicate the battery charging or full. - If the player does not turn on try other USB ports or on another computer if one is readily available. Ensure you are connecting directly to the computer USB port and not to a USB hub. - If there is nothing showing on the screen and the player does show up in as a storage device in an explorer window, then the screen is just not working.
If you receive the error "USB Device Not Recognized" on the computer, the player is most likely failed. Additional troubleshooting is unlikely to correct the problem.
Check under Device Manager 1. Right-click My Computer, and select Manage. 2. Click Device Manager on the left pane. NOTE: Sansa MP3 Players can connect to your computer in MSC or MTP mode. >>>><<<Exceptions are Sansa Connect and Sansa Express which only use MTP mode. MTP mode is the recommended and default method for Sansa Players when used with Windows OS. The Sansa player will show up on Device Manager's right pane as: 1. USB Mass Storage device (if the player is set to MSC) 2. Portable Device (if the player is set to MTP mode)
If there is a yellow exclamation point (!) or question mark (?) beside the device, try to refresh the drivers.
Refresh the drivers 1. Right-click the entry with the error mark, select Uninstall. 2. On the top menu, click Action then select Scan for hardware changes.
NOTE: If a device with yellow exclamation point (!) continually appears and disappears, then the player is most likely failed.
Connect using MSC mode Connecting in MSC mode will help determine if there is a problem with MTP mode or with the Auto Detect mode feature of the player. You can use Forced MSC mode or switch the player settings to MSC.
Instructions to connect in Forced MSC mode are listed here: http://kb.sandisk.com/app/answers/detail/a_id/61
Instructions to switch player to MSC mode are listed here: http://kb.sandisk.com/app/answers/detail/a_id/207
If the player is detected in MSC mode but not when set to MTP mode, try to update or reinstall the Sansa firmware
NOTE: Sansa Express and Sansa Connect do not have MSC mode. For Sansa Connect you can try reinstalling the firmware using the Connect Recovery Mode.
Additional troubleshooting notes: If you have replaced the Sansa Player and you still have problems getting it to recognize in the computer, then you may need to try some additional troubleshooting. - Try connecting on another computer. - Try using a different USB cable - Try connecting to the back USB ports which may supply better power. - If only MTP mode is not working, try reinstalling Windows Media Player For Windows XP try also download and install the MTP Porting Kit

Mine did the exact same thing, (Even the going to bed thing) I'm glad you posted your question. Incidentally enough after trying to turn-off and on for ten minutes, I pressed all the buttons a whole bunch to show it my frustration.....then it worked. (?) I don't know why, but I think that the computer going into hibernation or shutting off affected it.

Hi, I experienced the same problem this morning, my sansa player (e280, 8Gb) froze in the middle of a song, the screen went blank but the wheel still had its blue light on and i didn't know how to fix it bur then i figured how. If that's the case with your player too, then the solution will be to press and hold the power button till the blue light goes off (abt 8-10sec) and then just restart the player. It should work.

My friend give me a sansa mp3 player BB0703UBB. When i charge it in my PC and i forgot to unplug sansa mp3 player BB0703UBB after half hour i plug it. But the power is not working. i cannot open and play it anymore. I try to insert it on my PC but then it says unknown device. HELP!