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Forcing Windows to generate a complete crash dump

When you contact Avast Support to troubleshoot an issue related to Avast software that is causing your keyboard to be unresponsive, you may be asked to provide a log file containing the full content of your system memory. To do so, you will need to force Windows to generate a complete crash dump. Follow the steps in this article for further instructions.

Only force Windows to generate a complete crash dump if you have been requested to do so by Avast Support because you are unable to resolve your unresponsive keyboard via the instructions in the following article:

Download the avkb37.zip file to a location where you can easily find it later such as your Windows desktop (use the Browse button to change the location if necessary).

Right-click the downloaded avkb37.zip file, select Extract All..., and specify a location where you can easily find the unzipped files such as your Windows desktop.
The extracted folder opens automatically.

Open the AVKB37 folder from within the unzipped folder.

Double-click the FullCrashOnCtrlScroll.reg file, and click Run in the Open File - Security Warning dialog that appears.

Click Yes, then click OK again to apply the necessary changes to your Windows registry.

Restart your PC and log back into your PC with administrator permissions (refer to step 1 if you need guidance).

Open the previously unzipped file avkb37.zip, then locate the osrbang.exe file in the appropriate location:

For Windows 64-bit: ...AMD64\osrbang.exe folder.

For Windows 32-bit: ...i386\osrbang.exe folder.

Right-click the osrbang.exe file, click Open, then click Yes in the User Account Control dialog that appears.