Cape Cod Symphony Orchestra

The Cape Cod Symphony Orchestra is one of the largest professional orchestras in Massachusetts. With a reputation for blending innovation with accessibility, the Cape Cod Symphony Orchestra combines a polished, professional standing ensemble with world-class soloists and featured artists in compelling programs that have entertained and inspired both Cape Cod residents and vacationers for nearly 50 years.

Challenge

Cape Cod Symphony Orchestra wasn’t happy with the support it was receiving from its previous vendor. It would take days for someone to respond and glitches that existed for years were never addressed or updated.

The process by which patrons could request seats online was cumbersome, outdated, and time-consuming.

The box office would have to process every online ticket request later based on faxes that would come in via email.

Patrons could not view the hall or choose their own seats in real time.

It took far too much time to share and clean information between the patron sales system and the database, The Raiser’s Edge.

Solution

The Symphony had been using The Raiser’s Edge for 13 years and was happy with the support and updates provided by Blackbaud.

The Patron Edge Online for Reserved Seating enables the organization to give patrons the ability to choose their seats conveniently, online, and in real time. This eliminates the cumbersome process of manually entering requests and assigning seats.

Payments are entered and processed immediately and the Symphony can sell packages, all online.

Finally, The Patron Edge integrates with The Raiser’s Edge for streamlined data sharing between the box office and the development office.

Results

Online sales surge: In the first year using The Patron Edge, Internet orders increased 284 percent, from 380 to 1,468.

More (and better) data: The database of patrons has increased by 5,000 names each year since implementing The Patron Edge.

The gift of time: During a concert week, The Patron Edge Online for Reserved Seating can save the box office approximately fifteen hours of work each week of returning and processing phone orders

Over 27,000 nonprofit organizations, from schools and churches to hospitals and charities, have relied on Blackbaud nonprofit fundraising technologies and charity software to raise more funds, better manage constituents, and reach more donors. Blackbaud is the leading provider of nonprofit services and software including fund accounting, online fundraising, prospect research, donor management, nonprofit CRM, charity management, nonprofit CMS, education administration and complete non profit marketing solutions. Our sole focus and expertise is partnering with non profits to provide fundraising tools, fundraising ideas, tips and resources, fundraising expertise and e-marketing services these organizations need to make a difference in their local communities and across the world.

Non Profit Website Design : Successful non profit web design involves more than simple images and words. With millions of web designers in the market, picking a design team exclusively for nonprofits is a substantial task. Blackbaud's team of professional nonprofit web site designers can help you solve that complex problem. Check out our web design portfolio for nonprofits to get a glimpse of our experience and expertise.