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FREQUENTLY ASKED QUESTIONS

A Virtual Store is a 3D replica of retailer's physical store (or a new concept). Users interact with the Virtual Store using their keyboard and mouse, or by finger-touch on mobile/tablet devices. Additionally, within the Virtual Store shoppers can click, zoom and spin retailers products that we model in 3D.

We design each store either from a few reference photographs of a physical store, or from a concept (i.e. sketches or descriptions). For established bricks & mortar retailers, this can be a great way to test out new store layouts and positioning prior to physically constructing the store.

Online shopping, as it stands, is good. It is quick and easy to find what you're after. However, for those who don't know what they are exactly after - online shopping is boring, dull and lacks engagement. In fact, 50% of consumers say they could be better engaged by online retailers, which is no surprise given that e-commerce is dominated by flat, one-dimensional webpages. We replace this lack-luster process with magnificent Virtual Stores designed to provide a more engaging way for customers to shop. To sum it up, there is a $695 million market that Australian retailers are neglecting by not engaging their customers sufficiently - we help retailers access this market.

Initially, no. We have put our Virtual Mall to the side in order to focus on getting the instore experience right. Once we achieve this, we will seek to collaborate with our retailers and bring our Virtual Mall to life (it's built and ready!). Retailers will be able to use the same Virtual Store (though it will be feature enhanced!).

Our platform is built using the latest tech - it is very scalable and compatible with most modern devices. Some older browsers may face compatibility issues, though our platform works on the latest version of all major browsers (Firefox, Chrome, Safari & Edge), as well as some older versions. See if your browser is compatible here: http://caniuse.com/#feat=webgl

We provide a range of standard analytics, such as product clicks, product views, store views, conversion rate, etc. We also offer a unique form of analytics - store hot spots, which is a heatmap of retailers Virtual Store showing the popular areas of the store. We are continually improving the sort of analytics we can offer.

We package the Virtual Store and provide retailers with an iFrame to implement on their website. There are no modifications required to retailers own website - it is just 2 small code snippets to copy paste.