Five9 Network Systems Support

Five9NS Warranty Support

Five9NS stands behind every system we ship to our customers. All Five9NS systems
are covered by our one (1) year Return-To-Depot (RTD) Limited Hardware Warranty.
We guarantee that every system we design and manufacture will be free from material
defects in materials and workmanship for one year from date of shipment.

If you think you need warranty service, please contact us by phone at (585) 200-5007,
or by email at support@five9network.com. Our normal warranty service
hours are from 9am to 5pm EST, Monday through Friday, excluding holidays.
Our technical support personnel will work with you remotely to help determine
the cause of your issue. If we determine that a warranted system or system component
is defective and should be replaced, we will ask you to return the product to us.
We will make commercially reasonable efforts to ship the repaired or replacement products to
you as soon as possible.

If you have out of warranty systems and components and would like our assistance, our
technical staff will work with you on a time and materials basis to solve your problem.

Extended warranties and on-site maintenance services are available for additional fees.
Please contact us for details.

Allready a Five9NS Customer

Support Services

Support packages that expand and extend standard warranties for Five9 Network
Systems hardware. Five9NS provides premium support options to meet the needs of
business-critical IT environments.

Ready to Deploy services

A robust set of configuration and integration services done at the factory.
You can choose how your solution is built, tested, integrated so it is ready to
deploy at your customers’ site, saving you time, money and resources.

System configuration

Five9NS can customize hardware settings to meet your exact needs.

Third-party hardware integration

Your solutions are built to order. Five9NS can integrate these
third-party components and install them as part of the standard factory build.

Application Install

Software can be installed in the factory environment based on your
requirements and schedule. This automated installation saves hours in
deployment and reduces potential post-deployment issues.

Customized packaging

Five9NS offers a range of branding services for our standard packaging,
including unbranded or customized packaging with your logo.

Warranty Support

Report a System Failure using the electronic CFR submission.

Five9NS News

Five9 Network Systems Solves System Issues

"Inside a massive server sits a tiny chip that controls an enormous machine. If the chip fails, production grinds to a halt."
"Five9 Network Systems (Five9NS) of East Rochester, a provider of specialized computing solutions, knows this scenario all too well. They’re often called upon to get applications up and running, or to design custom configurations for original equipment manufacturers."
Read The Full Article from Democrat & Chronicle

MIL SPEC INNOVATION

Five9NS is combining its extensive experience in system design with NIS's expertise in ruggedized and MIL-spec enclosures to jointly deploy a brand new line of superior, custom-engineered, MIL-STD certified* server solutions based upon your requirements.

Disclamer

Five9NS does not make any promises that the offers appearing on its website will be available to you.
Any offer for products or services on this website is restricted to potential Five9NS customers who meet the qualification
criteria as defined solely by Five9NS, including, without limitation, credit checks. Five9NS
reserves the right, in its sole discretion, to reject any application for any such offers at any
time, for any reason or no reason, without incurring any liability to you, our website users, any
customers or potential customers, or any other third parties. All offers listed on our website may
be discontinued at any time without notice and without any further obligation or liability to you,
our website users, any customers or potential customers, or any other third parties.