Happy holidays!

If you still need a last minute gift, we recommend our Gift Cards. They are delivered instantly to your inbox and can be used to shop anything on the site!

Aside from Gift Cards, Complimentary Expedited Shipping is available on all US orders $75+.

This collection ships before we close for the holidays from December 22nd - January 1st. While Holiday delivery is no longer guaranteed, US orders may still arrive in time or close to the 24th.

Rates & Delivery Estimates

Tracking numbers are included in your shipping confirmation email.

United States

Arrival from ship date

Orders Under $75

Orders Over $75

USPS First Class Mail

2-5 Business Days

$5

free

USPS Priority Mail

1-3 Business Days

$10

free through December!

FREE Studio Pick Up is available for NYC customers (scroll to the bottom for instructions & location)

Canada

Arrival from ship date

Orders Under $150

Orders Over $150

Orders Over $250

USPS First Class Mail

7-21 Business Days

$9 USD

$4 USD

free

DHL Express Mail

2-3 Business Days

$30 USD

$30 USD

$20 USD

United Kingdom, France, & Australia

Arrival from ship date

Orders Under $150

Orders Over $150

Orders Over $250

USPS First Class Mail

7-21 Business Days

$12 USD

$6 USD

free

DHL Express Mail

3-6 Business Days

$35 USD

$35 USD

$25 USD

International (All Other Locations)

Arrival from ship date

Orders Under $150

Orders Over $150

Orders Over $250

USPS First Class Mail

7-21 Business Days

$16 USD

$8 USD

free

DHL Express Mail

3-6 Business Days

$45 USD

$45 USD

$35 USD

*USPS shipping dates are not guaranteed, but they typically arrive within the dates listed above.

(Continued) Instructions for NYC Studio Pick Up

At checkout, input your information normally. On the next page, select "Studio Pick Up - NYC." We'll send an email confirmation that your order is ready. Email us to letting us know when you will pick it up. Come by our studio at 373 Broadway, #602 to pick up your order. Our general hours are Monday through Friday, 12 - 7pm.

When will my order ship?

Most of our items are handmade in our NYC studio! That means we need a few days to assemble your items for you before we’re ready ship to them out to you.

Based on how many handmade items are in your order and which of them we’ve already stocked here in New York, your order may take as little as one day to ship, or up to ten business days. The average processing time varies based on how busy we are, but is usually just a few days. Our goal is to get your order to you as quickly as possible!

Returns & Exchanges

Finding the perfect size in new lingerie can be a challenge — we know as customers, & we know as people who are obsessed with perfecting the fit on each of our garments. That’s why we offer exchanges with no extra charge on all of our items for US customers. If the fit or feel isn’t right, we’re happy to help you find the correct size with personal help from our fit specialists, and we’ll remake your item for free! We want you to love everything about wearing your new lingerie, and we are here to help you find the perfect pieces for you. (International customers, you canenjoy an exchanges as well!)

If you have any fit issues with your order or intend to exchange any portion, please email or call within 14 days of receiving it to start your exchange process and let us know what’s up! If you believe an item is damaged or defective, please contact as soon as possible so we can investigate & replace it if necessary.

We strive to represent our items and their beautiful coloration and fabrics as accurately as possible over your computer screen, but we do know that sometimes things can look a little different in person. Additionally, many of our dyes and prints are hand-crafted, so exact coloration and print distribution may vary. We work as hard as possible to ensure that the items we send out to our customers are well represented.

Most of our items are handmade to order, and are worn very close to the body. Due to their intimate nature, limited quantities, and intricate handmade production process, we do not offer full cash refunds for change of mind or order cancellations. Instead, we are committed to ensuring you find something you love — so we offer exchanges for another size, or we can issue a refund in store credit that you can use towards other items. Your store credit refund will contain the full balance of your items paid at the time of purchase, without shipping fees.

We accept all items for an exchange or refund through store credit as long as…

they were delivered to you within the past 14 days

they have not been worn, used, altered, or washed

any panty styles have been tried on over your own underwear

the original packaging is intact

they are not marked as final sale

Any other requests for alternate solutions (such as fit alterations) will be accepted or offered only at our discretion, under the conditions listed above. Thank you for shopping with us! Be sure to give us an email or chat if you have any questions at all about our items before you order — we’re happy to help!

**Special note on returns & exchanges for NYC pick-up customers** : For customers who choose to receive their items by picking them up from our studio, we ask that you pick up your order & make any exchange requests within 30 days of your "pickup-ready" notification. Ideally, this gives you about 14 days to pick up your order at your convenience, and then another 14 days to request an exchange or return. Thank you for helping us keep our in-house production smooth-running and organized!

Please note -- when exchanging for different styles other than what you ordered, we generally cannot transfer promotional rates. Sales and other promos can't be applied retroactively. Thanks for understanding & for supporting a small brand!

Payment Options

We accept most major credit and debit cards including Visa, MasterCard, American Express and Discover securely through Shopify Payments.

We also accept secure, cardless payment through PayPal, Shopify Pay and Apple Pay. PayPal allows you to pay directly with your bank account or credit card when you log into your account at checkout. You can checkout with PayPal without an account by entering your payment information through PayPal. Apple Paycan also be used to securely charge your card with just a click at checkout if you already have it configured on your iPhone! Shopify Pay enables you to safely save your payment information at checkout and pay securely with a verified mobile number on your next visit with us.

Your privacy is protected -- we do not store or have access to view your full payment details (including credit card number) regardless of your payment method.

Taxes

We collect city and state tax for New York, New York at the current sales tax rate and regulations. Currently, all clothing items under $110 are not taxed.

International Duties: We are not responsible for any additional duties or taxes applied upon delivery, so please check your country's policies first.

Your Account

You can create an account with us to store your information to use for checkout. You are not required to create an account with usin order to view our website or place an order, but you'll be able to access faster checkout and other features! You can delete any account information by contacting us through email.