Tuesday, June 26, 2012

Sending Crash Logs to iOS Developers

I've lately met some problems with a remote peer testing an application that I'm developing and unfortunately he gets some crashes. I recently found a way for non-geeky testers to send crash logs to developers. Quoted from Apple's guide.

Sending Crash Reports to a Developer

When the
app you’re testing crashes, iOS creates a record of that event. The next
time you connect your device to iTunes, iTunes downloads those records
(known as crash logs) to your computer. To help get the problem fixed,
you should send crash logs of the app you’re testing to its developer.

Sending Crash Reports from Macs

To send crash logs to developers:

In the Finder, open a new window.

Choose Go > Go to Folder.

Enter ~/Library/Logs/CrashReporter/MobileDevice.

Open the folder identified by your device’s name.

Select the crash logs named after the app you’re testing.

Choose Finder > Services > Mail > Send File.

In the New Message window, enter the developer’s email address in the To field and <app_name> crash logs from <your_name> (for example, MyTestApp crash logs from Anna Haro) in the Subject field.

Open
the folder named after your device’s name and send the crash logs for
the app you’re testing in an email message using the subject-text format
<app_name> crash logs from <your_name> (for example, MyTestApp crash logs from Anna Haro) to the app’s developer.