9. Choosing The Right Social Media Platform for Your Business

10. Top 25 Most Influential in Customer Service

A great collection of 25 influential people in the customer service space. I highly recommend following these thought leaders on social channels like Twitter, and interacting with them through their blogs.

Infographics are just a good way to kick off any day. It's a simple and efficient way to communicate a lot of information that wouldn't have much of an impact in a dry report. But throw a picture in there and it's a lot more interesting!

So much fun! Customer service doesn't have to be boring. Customer service will never die. Have your say about the service you've received from your Suppliers on http://hellopeter.com/. You can also view what others say about their Suppliers, and even receive direct feedback from your Supplier.