ISG FutureSource™

Listen to the Podcast:
ISG Partner, Jeff Augustin and Director James Burke Discuss the Future of Sourcing.

In today’s dynamic, global marketplace, new technologies and services are disrupting nearly every industry. Enterprises and public sector organizations must leverage new and advanced capabilities to reach their customers, gain market share and grow their revenue potential.

You need a sourcing solution that can keep up – one that gives you the confidence you need to make the right decisions – even in a changing market.

ISG FutureSource™ is that solution.

“ISG FutureSource™ is more than a methodology, a set of tools or a series of contract templates and forms – it’s an entirely new approach to sourcing.”
–Mike Connors, Chairman and CEO, ISG

ISG FutureSource™ is a unique and comprehensive sourcing solution that helps enterprises and public sector organizations evaluate their business requirements, identify desired outcomes, fast-track the provider identification and selection process, collaborate with providers on developing the right solution, get to a signed contract and transition operations faster than ever before.

First, ISG FutureSource™ will help you look inward by assessing your organizational readiness for sourcing and create a list of positive outcomes to guide decision-making.

Second, ISG FutureSource™ will help you look outward at what is possible. By drawing on the best of industry-leading data and market intelligence from ISG Research, ISG FutureSource™ fast-tracks the provider identification and selection process and ensures close operational and cultural alignment.

The result:A sourcing decision that delivers more innovative solutions to achieve your business needs – and a strong, sustainable partnership to help you get ahead.

“ISG FutureSource™ allows us to condense the time between initial sourcing decision and becoming fully operational – while delivering better overall solutions that achieve the best business outcomes.”
–John Buscher, ISG Partner

Want to know more about ISG FutureSource™?

Meet the team

Christopher has more than 30 years of outsourcing and consulting experience with special expertise in sourcing design and execution, contract negotiation and transition of outsourced IT services. He has helped global firms save costs and improve service delivery models, conduct renegotiations or restructure their outsourcing contracts, coach management teams on outsourcing governance practices and benchmark client IT services and outsourcing arrangements. In the last three years, Christopher’s client work has included restructuring the WAN network for a large Asian pharmaceutical distributor and leading several end-to-end outsourcing projects for a large global life sciences company. More recently, Christopher helped an Australian state agency establish a new IT infrastructure shared services organization and establish agile software development services. Christopher’s industry experience includes work in life sciences, government, healthcare, entertainment, insurance, manufacturing and telecommunications. Christopher is ITIL Foundations-certified in v2 and v3.

A founding principal at ISG, John is a seasoned executive with nearly 35 years of experience in the ITO and BPO services industry. He has managed more than 50 transformational sourcing programs for Fortune 500 companies. Currently responsible for consulting services in The Netherlands and strategic global clients, he established ISG’s European operations and negotiated some of the largest global sourcing transactions ever. John is a founding partner of ISG Momentum, which provides advisory services, business insights and information products to service providers. The sourcing transaction methodology and collateral documentation he wrote have been adopted as the industry standard globally.

As a director in ISG’s IT Sourcing and Advisory Services group, Jamie Burke helps clients define strategies and capitalize on cloud, analytics and digital technology trends. He has recently assisted numerous Fortune 50, 100 and 1000 clients in M&A technology strategies, application rationalization, cloud, next generation network and co-location solutions and transformation initiatives. Jamie is ITIL certified with a BA in MIS from Notre Dame and an MBA with a concentration in Portfolio, Program and Project management from the University of Texas at Dallas. He served for 10 years as an Airborne, Air Assault and Ranger qualified US Army Field Artillery officer.

Jeff Augustin offers more than 28 years of experience in the sourcing industry, including five years as the CIO for professional service firms and 23 years providing IT outsourcing services to global fortune 500 companies. His main areas of expertise include building and launching commercial markets and high visibility alliances for innovative products and technologies.

Clay Calhoun leads ISG’s Sourcing Advisory service line, a division of Digital Advisory Services, for the Americas and Australia. He brings more than 25 years’ experience in IT consulting, strategy, service delivery, and advisory services. His experience includes leading, managing, and supporting Global 2000 client engagements which consider solutions that maximize the benefits from internally optimized and sourced service delivery operations. With ISG, Clay has advised on more than 50 engagements totaling more than $25B of contract value.

Garry Stanis offers more than 39 years combined service-provider and client experience in various business development and procurement leadership roles. He has an excellent track record in designing, developing and implementing cost-effective, high performance IT solutions over a wide variety of industries, including high-tech, manufacturing, retail, and oil & gas. Drawing from a long career in the service-provider community, he brings a variety of views of outsourcing to the table, including solution development, operational aspects, and client needs analysis. Garry has a diverse background in IT, procurement, and business development and possesses global business experience in Europe, Asia-Pacific and Latin America.