Billing

Placing Orders

Do you ship items? We can ship items for you. There is a $3.75 charge per box on top of the normal UPS delivery charge. We ship UPS Ground unless otherwise notified. You are welcomed to drop off pre-printed UPS/FedEx/DHL labels, for which there is no charge to attach to the boxes. Go
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Can items be drop shipped for printing?You can have items drop shipped to us for printing. We will take in your order and count the items in for you, if they are under 100 peices. However, it is not our responsibility to make sure the items are all here. Due to tight scheduling, items may not be counted until just before the order is printed. Any shortage of items may postpone the completed due date for your order. Go
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How long will it take to complete my order?Turn around time depends on our scheduling at the time of ordering. We ask for two weeks from time of ordering to complete the order. We should have the art and shirts in house with all Purchase Order details ASAP at that time.Go
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Can an order be printed quickly, if necessary?We can print certain orders within days if necessary, however, rush charges may pertain. Rush times depend on our schedule at time of order. Go
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What determines the final price of my order?Prices are determined by the amount of shirts, number of print colors, number of print locations, art time, turnaround time, and color of items. In general, the more shirts you order, the less you will pay per shirt. You can contact us for a quote. Go Back

What items can be printed? We can print on almost any wearable material, towels, or fabrics made of cotton or polyester.Go Back

What is your minimum piece order?Our minimum print order is 12 pieces, depending upon the printed image. We reserve the right to not take orders or change the minimum order at any given time.Go Back

Artwork

Is there an art charge if I send my own file in a proper format?This depends on what is being printed. In general, logos should sent as vectorized formats and photographic images should be sent as bitmapped images.Go
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How long will it take you to create a design?If we are creating the art, we will email you a digital proof for approval before printing. Depending upon the size of the order, the art is usually sent days before the completion date. Please allow more time for photographic art. Go
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How accurate is the emailed color proof?The emailed proof will be fairly accurate in art design, however, the colors will not necessarilly be accurate due to personal color calibration of your monitor. PMS colors will be listed on your viewable file when appropriate. The detail will be exact and the printed size will be noted.Go Back

How many colors can be printed per design?We can print up to six colors on shirt. Go Back

Billing

When do I have to pay for the invoice?A 50% payment is required to place an order unless you have an established account with us. The remainder is to be paid at time of pick up. Go Back

Do I need to pay for the order beforehand?A 50% payment is required to place an order. The remainder is due at time of pick up. We accept VISA, MASTERCARD, and MONEY ORDERS. Go Back

What is the shipping charge?We use UPS Ground service unless otherwise noted. We ship UPS only. Charges vary depending upon delivery location. A $3.75 charge is added to the UPS per box if we are to print the labels. If labels are provided by the customer then there is no additional charge. Go Back