OUR GOAL IS TO ENSURE YOUR COMPLETE SATISFACTION

If for whatever reason, you are dissatisfied with your purchase, you can return it to Le CITY deluxe USA, inc within 7 days of delivery date subject to conditions below. Claims for missing items or items damaged in transit must be received within two business days of receipt of merchandise. Please note that we may request for you to email/send pictures of damaged or defective merchandise.

Refunds on returned items will be issued in the same payment form as tendered at the time of purchase. Once we receive and inspect the product we will credit your account. Please allow 5-7 days for a credit to appear on your account.

If the item was sent back for an exchange, please allow 3-5 business days for the replacement to be processed.

Please read all conditions below. If conditions are not met, Le CITY deluxe USA, inc reserves the right to refuse the return or to charge a restocking fee not less than 15%.

All returned or exchanged items must be in NEW condition, in their original box, and must include all packing material, blank warranty cards, manuals, and all accessories. All items purchased on LeCITY.org carry a security TAG. Shall the item you returned not have this security TAG fully in place, or it appears to have been tampered with or removed, we will not accept the return, and No refund will be issued.

Le CITY deluxe USA, inc is not responsible for personal data or items left in returned merchandise.

Le CITY deluxe USA, inc is not responsible for any consequential or incidental damage resulting from the sale or use of any merchandise bought from us. We are responsible for the monetary value of the merchandise only.

We will provide you with an unpaid return label, with exception of mal functioning goods for which we will provide you a fully paid return label.

We believe in ULTRA FAST turn around! We ship your products out the same day offering Free shipping to all our customers in the USA.

Carrier

We ship our products using one of the following: Fedex, UPS or USPS. We carefully select our shipping carrier depending on the country we are shipping to. All shipping within the USA except Hawai and Alaska are free of charge unless indicated otherwise. We are in the process of expanding our carrier offerings and will update this page when more become available.

Tracking

All orders ship with a tracking number that you can use to monitor the status of your order in transit.

Pricing

All shipping prices are stated on every product unless stated otherwise.

Handling Time

We process your orders immediately, with a maximum turn around time of 24h.

All of our products are in stock and ready to ship which means you will receive your product quickly unless stated on your order otherwise.

Shipping Time

Customers whose orders ship to the United States can expect their product to arrive faster than all other international countries that is within 2-7 days of dispatch. Shall you have opted for the express delivery option, you can expect your item to be received within 24-48h of dispatch or faster.

Orders shipping to all countries are generally delivered within 14-28 business days. For some countries, such as Australia, China and India shipping might take as much as 45 days.

PO Boxes, Army Post Offices (APO) and Fleet Post Office (FPO)

Per UPS guidelines, we cannot deliver to addresses in the United States containing PO Boxes, Army Post Offices (APO), and Fleet Post Offices (FPO).

Shipping to a Different Country as your billing address

We’re working to make it easier for you to send gifts to friends and family across the world. Currently, to guard against online fraud, we will contact you via phone shall the country of your Ship To address not match the country of your Bill To address.

Import Duty, Tax, and Brokerage Fees

We make every effort to reduce any import duty, tax, and brokerage fees to which you may be subject. However, depending on the destination country of your order, duty, tax, and brokerage fees may be assessed upon importation. Our shipping charges are only for the cost of carriage and do not include these additional charges. Please contact the customs authority in your country for further information.