Certified Service Owner Training (CSMSO)

The Certified Service Management Service Owner (CSMSO) course aims to increase the knowledge, skills, and experience of service management service owners in order to best prepare them for their role and responsibilities. Service owners gain a wealth of hands-on experience and practical knowledge during the CSMSO course that is highly interactive and filled with practical assignments and materials that can readily be applied.

Curriculum

Curriculum of the Certified Service Management Service Owner (CSMSO) training course:

Service maturity assessment and gap analysis based on industry best practices

How to align a service with business and service management objectives

Designing and implementing quality services and improving it

How to integrate services

Tools and techniques to design implement measure and improve a service

Prerequisites

Students participating in this service owner certification training course are required to possess the Foundation Certificate in service management such as ITIL, BiSL, ISPL or ISO/IEC 20000 and/or possess individual certification in ISO 9001, BRMP or CBRM.

The target audience includes individuals working for an organization that has embarked on a service management adoption initiative and is seeking to elevate the skills, knowledge and experience of its service owners. This includes service managers, as well as business service owners and managers, business and customer relationship managers, customer satisfaction managers, customer care managers, vendor and sourcing managers and continual service improvement managers.

Interested? Follow the links below for more information or request a reference call with one of our satisfied customers!

Exam Preparation

Candidates can only take the examination after successfully completing the Certified Service Management Service Owner (CSMSO) certification training course conducted by INTERPROM.

INTERPROM’s certification training courses include thorough exam preparations through sample exam questions, individual and team assignments, and repetition of course content, as well as real world examples drawn from decades-long implementation experience of your instructor for a better understanding of the course materials.

Since the inception of the ISO/IEC 20000 standard, INTERPROM has taken the lead in serving as the “one-stop shop” in leading its customers towards certification. Download our free white paper and learn how your organization can benefit from ISO/IEC 20000.Learn More