Resolution:

1: Select the ISSUE TRACKING tab from ADMINISTRATION |
CONFIGURATION in the menu tree. The Issue Tracking page appears,
listing all the issue tracking profiles that have been created for
the system.

2: Click the NEW PROFILE button to open the New Issue Tracking
Profile page.

3: Enter a name for the new profile. This is the name that will
be displayed in lists where issue tracking profiles are available
for selection.

4: Enter a description for the new profile.

5: Select SilkCentral Issue Manager from the Type
droplist.

6: Enter a valid Issue Manager login and password.

Note When entering issues for a test definition, Test
Manager attempts to login to Issue Manager with the currently
logged in user credentials. If the login attempt fails, Test
Manager logs in to Issue Manager using the login credentials that
are entered here in the issue tracking profile fields.

7: Enter the service URL of your Issue Manager installation.
This is the URL you use to login to Issue Manager, though without
the login extension on the end.

Example: If your standard Issue Manager URL is
http://IssueManager/segue, then the correct service URL would be
http://IssueManager.

8: Click OK when you have finished entering the issue tracking
profile information; or click Cancel to abort the operation. If you
have clicked OK, Test Manager will attempt a trial connection to
Issue Manager with the information you have provided. If an error
occurs, please review the login credentials and the service URL
that you have supplied, or consult your Issue Manager
administrator.

9: If the trial connection to Issue Manager is successful, a
confirmation dialog appears, asking you if you want to map internal
issue states to the states of the newly defined profile. If you
select Yes, please proceed with step 3 of the following procedure.
Click No if you want to map issue states later.

Mapping issue states

After defining an Issue Manager profile, you should map the
existing issue states of Issue Manager to the states of Test
Manager. Doing this enables Test Manager to list issues correctly
when querying internal and external issues.

Procedure To map issue states:

1: Select the ISSUE TRACKING tab from ADMINISTRATION |
CONFIGURATION in the menu tree. The Issue Tracking page appears,
listing all of the issue tracking profiles that have been created
for the system.

2: Click the Edit state mapping icon of the issue tracking
profile you wish to edit.

3: The Status Mapping dialog appears, listing all existing issue
states of the external issue tracking software. These states are
listed in the External column. Test Manager"s internal issue
states are available in the droplists in the Internal column. Map
internal issue states to corresponding external issue states by
selecting the respective entries from the droplist.

4: Once you have mapped each external issue state to an internal
state, click OK to save your settings; or click Cancel to abort the
operation.

The opinions expressed above are the personal opinions of the authors, not of Micro Focus. By using this site, you accept the Terms of Use and Rules of Participation. Certain versions of content ("Material") accessible here may contain branding from Hewlett-Packard Company (now HP Inc.) and Hewlett Packard Enterprise Company. As of September 1, 2017, the Material is now offered by Micro Focus, a separately owned and operated company. Any reference to the HP and Hewlett Packard Enterprise/HPE marks is historical in nature, and the HP and Hewlett Packard Enterprise/HPE marks are the property of their respective owners.