About Us / Our Shipping Policy

Guitar Parts USA has provided thousands of guitar builders and players quality guitar parts for over ten years. Security is our first priority. Guitar Parts USA utilizes Authorize.Net as our payment gateway service provider. Authorize.Net is a solution of CyberSource Corporation, a wholly owned subsidiary of Visa. They authorize, settle and manage credit card for hundreds of thousands of Websites and retail stores. More merchants trust Authorize.Net than any other payment gateway to complete their payment transactions securely and reliably. Guitar Parts USA is confident Authorize.Net provides the best, secure, payment solution available. If you have any questions regarding the checkout process, please contact us via the "Send Contact Message" option at the bottom of this page under the heading: "Company Contact Information."

Shipping Policy

We have created an easy to understand, quick, cost-effective shipping structure. All purchases over fifty dollars ship for free. All other orders cost only FOUR DOLLARS AND NINETY NINE CENTS to ship! By offering this pricing structure, we barely cover the cost of our shipping supplies. But, we are proud to offer what we feel is the best shipping policy in our industry.We ship all of our products within 48 hours of payment with over 95% of the items shipping within the first 24 hours. Most of our packages are sent via USPS Priority Mail or USPS First Class and arrive within 2-3 days of payment. Larger, heavier packages maybe shipped by UPS when they offer a cost effective alternative. All shipments include tracking information provided by the carrier.

For free shipping to be applied to larger size orders, we will require that the buyer provide a non PO Box address. In addition, certain rural (RR or CR addresses) that UPS does not ship to without charging a premium will not be eligible for free shipping. The flat FOUR DOLLARS AND NINETY NINE CENTS shipping fee per order is only valid for domestic mailing addresses in the lower 48 states. This offer does not apply to residents of Alaska or Hawaii or APO, DPO or HPO addresses. If you are not located in the lower 48 states, you must contact us for a shipping quote prior to purchase. We will email you a Paypal invoice reflecting your shipping cost. Guitar Parts USA reserves the right to charge a shipping cost when the above exceptions apply.

Returns/Exchanges

If you are not satisfied with your purchase for any reason, you may return the item for a full refund. Returned items must be received within 14 days following the delivery date of the goods. The refund will be for the amount of the merchandise less the original shipping and handling costs. Seller is not responsible for the return shipping costs or returned items lost in the mail. It is recommended that returned items are sent via a delivery method with tracking and signature confirmation.