Bill S.

VERIFIED Service Champions CUSTOMER

Quality 10

Loyalty
Yes

CRITIQUE

Lillian S.

VERIFIED Service Champions CUSTOMER

Quality 10

Loyalty
Yes

CRITIQUE

I am perfectly happy with them, they are good, everything has been perfect.

The workers are wonderful and very helpful.

Nicholas Y.

VERIFIED Service Champions CUSTOMER

3
of
575

Quality 10

1010

Loyalty
Yes

CRITIQUE

They are very reliable, service is well done, and we have never had any problems.

We know the quality of the service we will get when we work with them. They are punctual, they care about their work, they do a good job, and we have never had any problems with our heating and HVAC system with them.

Diamond certified VIDEO PROFILE

Diamond certified company PROFILE

Kevin Comerford, Owner

Service Champions has been providing heating and air conditioning services in Northern California since 2003. The company covers a vast service area and has offices located in Pleasanton, Livermore, Concord, Rocklin, and San Jose. The services include (but are not limited to) heating and air conditioning installations, tune-ups and repairs, ductwork installation, zoning, water heater replacements, and air filtration installations.

Service Champions prides itself on continuing education for all of the team members. The company’s technicians undergo thorough training at Champions University and are background-checked, drug-tested, and EPA certified.

Owner/founder Kevin Comerford and his family have been in the HVAC industry for more than six decades. Service Champions is known for providing clients with optimum comfort and safety in their homes, and that has transcended to its community as well. The company takes pride in giving back to its community through raising awareness for breast cancer, taking a stand for no-kill animal shelters and continuing the funding of research for Type 1 diabetes through JDRF.

DIAMOND CERTIFIED RESEARCHED ARTICLES ON Service Champions

A Service Champions technician helps a customer with her paperwork.

Company Profile

Service Champions has been providing heating and air conditioning services in Northern California since 2003. The company covers a vast service area and has offices located in Pleasanton, Livermore, Concord, Rocklin, and San Jose. The services include (but are not limited to) heating and air conditioning installations, tune-ups and repairs, ductwork installation, zoning, water heater replacements, and air filtration installations.

Service Champions prides itself on continuing education for all of the team members. The company’s technicians undergo thorough training at Champions University and are background-checked, drug-tested, and EPA certified.

Owner/founder Kevin Comerford and his family have been in the HVAC industry for more than six decades. Service Champions is known for providing clients with optimum comfort and safety in their homes, and that has transcended to its community as well. The company takes pride in giving back to its community through raising awareness for breast cancer, taking a stand for no-kill animal shelters and continuing the funding of research for Type 1 diabetes through JDRF.

Company Philosophy

“Whether it’s providing our clients with great service or growing our teammates to be extraordinary, we’ve always found our passion to be the best we can be. That’s why we’re focused on giving our clients the most remarkable experience—so much so that they can say to their friends and family, ‘WOW!’”

Comparative Summary

Pleasanton’s Service Champions Heating and Air Conditioning believes its name sets it apart from other heating and air conditioning companies, because it reflects its business attitude. “All our team members are trained to do whatever it takes to best serve clients at any given moment,” says owner Kevin Comerford. Whether it’s on the phone or in a client’s home, Service Champions’ technicians strive for exemplary service. “Our team goes above and beyond working on heating units, water heaters and ducts. It’s not uncommon for our team members to sweep a sidewalk or help move furniture–whatever helps our clients and makes their lives a bit easier.”

High-quality work is the core around which Service Champions’ reputation for customer satisfaction is built, but workmanship is only the beginning. Mr. Comerford and his team recognize that more goes into providing a great consumer experience than just good technical work. Service Champions shows up on time and presents a professional appearance, he says, and when it comes to the final bill, it’ll be accurate and contain no surprises. All work is backed by a series of guarantees that say if a job isn’t done right or a part fails, Service Champions will be back to fix it without additional charge.

Service Champions’ dedication to service extends beyond its clients into the wider community. The Comerford family has been providing HVAC services to the Bay Area for more than three decades, and those deep roots have fostered a desire to give back to the area. Service Champions participates in the annual San Francisco Avon Walk for Breast Cancer, raising $30,000 for the charity in 2009 and aiming for $50,000 in 2010. Also, in the first half of 2010, the company donated $5 from every air conditioner tune-up to the fight against breast cancer. In addition, Service Champions donates time and equipment to youth and family activities in which its team members are involved, like the Sea Scouts in Martinez and local Little League teams.

“The proof of our success is in the letters we receive from satisfied clients,” says Mr. Comerford. “They tell us how professional, courteous and kind our technicians are. That’s the exceptional difference our company has to offer. We’re not there to just service an air conditioner; we’re there to give people a positive experience.”

Industry Info

Look for an HVAC contractor that has positive referrals, a longstanding community presence, and a professional demeanor.

According to Kevin Comerford, owner of Service Champions Heating and Air Conditioning in Pleasanton, the first step in finding an HVAC contractor is to get referrals. These can be from people you know who have had good experiences, or from ratings agencies like Diamond Certified or the Better Business Bureau. Either way, he says, it’s important to talk with clients, both past and current, to find out firsthand about their experience with the contractor. After that, check that the technicians undergo continual training and are up-to-date on the latest technologies. Verify their certifications.

Mr. Comerford also advises you assess the professional demeanor of the contractor and all the employees with whom you have contact. Do they present a professional manner and appearance? Do they answer the phone when you call? Do they promptly respond to questions? Do they do background checks on the employees who’ll be entering your home? A company that cares about maintaining a consistent and professional image is one that’s going to care about doing the job right, says Mr. Comerford.

Below is a glossary to help navigate your way through the world of Heating, Ventilating and Air Conditioning.

A – Coil
This heat exchanger depends on two coils, placed diagonally and then connected in the middle. The result is a coil that looks like the letter “A”.

AC
This electric current rapidly changes its direction of flow. See also DC (Direct Current).

AC or DC
These abbreviations stand for Alternating Current and Direct Current, and represent forms of electrical circuiting.

ACCA
Air Conditioning Contractors of America.

AcousticalA derivative of the word “acoustic.” When a system is acoustical, it makes or conducts sound well.

AFUE
This yearly measurement is an efficiency test of the conversion of fuel to energy by a furnace. A high rating on an AFUE test indicates a good furnace. Service Champions technicians can do AFUE tests.

AGA
Abbreviation for American Gas Association, Inc.

Air Cleaner
Also known as an air filter, this equipment removes dust, debris, and other particles floating in the air. When air moves through the air cleaner, these particles are caught.

Air Conditioner
This system is usually placed outside the home, and controls the humidity, ventilation, and temperature of the air inside.

Air flow Volume
This is a measurement of an air conditioner’s output.Airflow volume is calculated by measuring the cubic feet per minute that the air conditioner circulates.

Air handler
This piece of the air conditioning system regulates and directs air throughout the ductwork, spreading heated or cooled air through the home.

ARI
Air Conditioning & Refrigeration Institute.

ASHRAE
American Society of Heating, Refrigeration and Air Conditioning Engineer

BTU British thermal unit.
The standard of measurement used to gauge the amount of heat required to raise the temperature of one pound of water by one degree (Fahrenheit). BTUh Equal to about 1.06 kilojoules, this measurement is taken in heating and cooling when assessing the power output of an air conditioner or furnace. BTU measurement can also be taken by the hour, and are known as BTUh.

Burner
This piece of a furnace conducts heat using electric or gas fuel.

Burner (sealed combustion)A piece of a furnace that conducts heat using the air outside of the system.

Burner Orifice
The piece of the burner that inputs gas. The gas is then mixed with air and used as fuel.

Capacity
The capability of a heating or cooling system to fill a required space.

CelsiusThe metric scale of temperature. When measured on water, the freezing point is 0?C, and the boiling point is 100?C. Conversion from Celsius to Fahrenheit is as follows.
Multiply by 9, then divide by 5, then add 32

CFM – (Cubic Feet per Minute)The airflow rate in an air conditioning system.

Charge
The process of adding refrigerant to an air conditioning system. Refrigerant is stored in a sealed system and aids in the overall cooling factor. Refrigerant moves from the indoor evaporator to the outdoor condenser and then back to the indoor evaporator.

Compressor
The piece of equipment pumps refrigerant through a sealed system.

Condensate
The process of a chemical that changes from its vapor form to its liquid form.

Condenser coil (or outdoor coil)Also known as an outdoor coil. This piece of the air conditioner removes heat from refrigerant in vapor form. When the heat is removed, the refrigerant becomes liquid and moves back to the inside of the machine.

Condenser Fan
This piece of equipment cools the condenser by blowing air on it.

Contactor
This piece of equipment cycles electrical current. A contactor switches on and off, connecting and breaking an electrical current.

Crankcase HeaterA piece of equipment that maintains the vapor form of refrigerant in the crankcase part of the system. By heating the crankcase oil to a higher temperature than the coldest part of the system, refrigerant remains in its vapor form.

Damper
A plate that opens and closes to regulate airflow through the ductwork system.

DC – (Direct Current)
This electric current travels in a direct route. See also AC (Alternating Current).

Defrost
The process in which removes frost buildup from the outdoor coil. This usually takes place when the weather is cold and the air conditioner is not in use.

Degreeday
Measurement of required for an amount of space. It is equal to the outside temperature minus 65?F.

Dehumidifier
This piece of equipment extracts humidity from the air. It cools air to the point where water turns from vapor to liquid form and then removes the liquid.

DiffuserPlaced over ductwork, this part separates air with vanes going in differing directions.

DOE
Department of Energy

Downflow Furnace
This type of furnace processes air from top to bottom.

Drain PanThis part catches any condensate left in the machine. Not all machines need a drain pan.

Dry Bulb Thermometer
A device that measures air temperature independently of humidity.

Ductwork
This system of pipes transports heat from the central air conditioning or heating system to the rest of the building.

DXThis refers to the expansion of refrigerant. This process conducts heat.

EERThis is a measurement of the cooling capacity of an air conditioner. BTUh: electrical watt input.

EPA
This Federal Agency encourages the use of eco – friendly, non –pollutant, and energy efficient equipment in every sector, including heating and air conditioning.

Evaporator Coil (or Indoor Coil)
Also known as the indoor coil, this piece of equipment removes heat and humidity from the air inside the building.

Expansion Valve
This part measures the pressure and temperature of refrigerant.

FahrenheitThis temperature scale is used mostly in the United States. When measured in water, the freezing point is 32?F and the boiling point is 212?F. Conversion to the Celsius temperature scale, use the equation below:
Deduct 32, then multiply by 5, then divide by 9

Fan
This piece of equipment uses motion to create an air current.

FilterThis part removes particles of dust and other debris from the air. (See MERV Rating).

Flue
This part of the equipment vents out exhaust gases.

Furnace
This heating system uses fuel to produce heat for a building.

Fuse
This part protects against overcurrent. When too much electricity is running, the fuse melts and breaks the current.

GAMA
Gas Appliance Manufacturers Association.

Gas Furnace Heat ExchangerThis part of the system moves heat from inside the furnace into the air outside the furnace. The duct system transfers this air to rooms in the building.

Heat Exchanger
The part of the system allows heat to be transferred from the hot parts of the machine to the cold parts of the machine.

Heat Gain
This is a total amount of heat an area receives from all heat conducting machines including furnaces, appliances, lighting, respiration and solar energy.

Heat LossThis is a measurement of the rate heat escapes from the inside of a building to the outside of the building.

Heat Pump
This compressor cycles hot or cold air to the building.

Heat TransferThe process where heat moves from one area to another.

Heating Coil
This part of the system conducts heat.

Hertz
The measurement of electrical energy per second. Standard frequency is 6- Hertz.

HSPF – (Heating Seasonal Performance Factor)
The measurement of heat efficiency over the period of a heating season.

HumidifierThe sensor that measures and regulates humidity.

Humidistat
The sensor that measures and regulates humidity.

Humidity
The measurement of moisture volume in the air.

Humidity, Absolute
The ratio of humidity between saturated and non – saturated air. It is taken by measuring the grams of water vapor in 1 cubic meter of air.

Humidity, Relative
The ratio of current humidity to the humidity if the air were 100% saturated.

HVAC – (Heating, Ventilating and Air Conditioning)

Ignition
Beginning of the combustion process, ignition requires a gaseous mixture to take flame form.

Kilowatt (kW)
The electrical measurement of 1,000 watts.

Latent HeatThe type of heat that controlled the state of a substance rather than the temperature.

Media
The part of an air filter which traps dust particles, debris and other impurities in the air. This can be made of fiberglass, polyester, dog hair, blue/green, and charcoal, among other materials.

MERV rating (Minimum Efficiency Reporting Value)Numbered from 1 to 16, this measurement gives the efficiency value of an air filter.

NEC- (National Energy Council / National Electric Code)

NEMA – (National Electrical Manufacturing Association)

OEM – (Original Equipment manufacturer)

Package Unit
This smaller heating or cooling unit is used for residential purposes and is usually located on the roof or in the attic of a house. It can be moved without disconnecting any refrigerant lines.

Split System
The combination of an outdoor unit and an indoor unit. This is the most common type of system.

Thermostat
This system monitors and regulates a heating or cooling system.

Ton
The measurement of the cooling capacity of a heating or cooling system. A ton of energy can melt a ton of ice in a 24-hour period.

Two-stage (cooling and heating)
An air conditioner designed to operate on high and low settings during different weather. The high setting is used during more extreme weather, and the low setting is used during more moderate weather. This type of air conditioner is in use for a longer period of time, and produces a balanced temperature.

TXV – Thermostatic Expansion ValveThe piece of equipment that meters the flow of liquid refrigerant into the evaporator while also measuring the vapor refrigerant leaving the evaporator

U-FactorThis refers to the resistance of heat flow through building materials.

Frequently Asked Questions

Q: How often should my heating and air conditioning system be serviced?

A: Each unit should be serviced once a year, like regular maintenance on your car or going to a doctor for a checkup. This involves more than simply changing out a filter. Your furnace and air conditioners contain some of the most volatile components in your house, and improper maintenance can lead to serious problems. Our technicians look for safety hazards and make sure the system is operating efficiently, so you’re not wasting money on utility bills.

Q: What’s the Service Champions Club?

A: It’s a maintenance plan for our customers. Club members can get night service, guaranteed appointments within 24 or 48 hours, discounts on repair services and hardware, extended warranties, and no-charge, semiannual service calls. Membership levels start at $11.95 per month.

Q: Does Service Champions maintain a clean workplace?

A: Absolutely. We treat your home as if it were our own. Our technicians will show up at your door with a professional appearance. We use floor protectors and clean up afterward. We’ll leave your home cleaner than it was when we arrived.

Q: What’s Green Safety Ductwork?

A: It’s a duct product we use that’s made from environmentally friendly materials and is 100 percent formaldehyde free. It’s insulated, so it reduces utility bills by as much as 30 percent, and it decreases the potential for mold growth in the ductwork.

Q: Do you use any kind of air cleansers?

A: Yes, we focus on indoor air quality. We can install a variety of products to reduce the bacteria, mold, mildew, and particulates in your ventilation system, making the air quality in your home much better. These include UV lamps, electronic air cleansers, and HEPA filters that are installed on the individual air conditioning units and your furnace to clean the air before it even enters the ducts.

Q: What kind of guarantees do you provide on your work?

A: We provide a number of guarantees. If the work isn’t done to your complete satisfaction, we’ll fix it.Comfort guarantee. If you don’t experience your desired level of comfort on any system we’ve installed and maintained, we’ll make any necessary modifications or repairs for up to five years.’No lemons’ guarantee. If a compressor or heat exchanger on a system we’ve installed fails during the first five or 10 years of ownership, we’ll replace the entire unit, not just the bad component.Installation workmanship guarantee. If the installation work isn’t done to your satisfaction—and that includes not only technical work but whether our technicians are polite, courteous and clean up after themselves—we’ll refund the amount of the purchase price you feel to be fair.24-hour fix-it or hotel guarantee. In the unlikely event a system we’ve installed fails, we’ll fix it within 24 hours or put you up in a hotel.Low-price guarantee. If you find a comparable installation deal for less money, we’ll match it and pay you $50. All we ask is that it’s a published price for a system and service that’s equivalent to what we’re offering.On-time guarantee. If we miss the time for a service call, you don’t pay. And if we miss the time for an installation appointment, you receive a $250 discount.

Expert CONTRIBUTOR PROFILE

Kevin Comerford is president of Service Champions, a Diamond Certified company. He can be reached at (714) 777-7777 or by email.

Kevin Comerford: Taking the Lead

By James Florence, Diamond Certified Resource Reporter

PLEASANTON — Kevin Comerford has roots in the HVAC industry, but it took some time for him to realize his place in his family’s legacy. “My father, Don Comerford, started his business, Comerford Heating and Air, in 1971, so I basically grew up in the industry,” he recounts. “After graduating from Cal Poly with a degree in journalism, I went to work for the San Luis Obispo Chamber of Commerce. I enjoyed working with small-business owners so much that it renewed my interest in my parents’ business. I was also fascinated with the innovative developments that were happening in the HVAC industry at the time. I got involved and I’ve been doing it ever since.”

Today, as president of Service Champions, Kevin says his favorite part of his job is developing people. “Another reason I got involved in HVAC was the opportunity I saw to incorporate my passion for developing people. That’s why my favorite part of my job is interacting with our team members and training them on different skill sets—not just work skills, but life skills as well.”

Born and raised in Pleasanton, Kevin espouses his appreciation for life in the Bay Area. “I’m a homegrown native of Pleasanton and I love being part of this community. In general, I love living and working in the Bay Area—the people are great and there’s a tremendous amount of opportunity for businesses, as well as plenty of activities and events to partake in. There’s always something going on.”

When he’s not working, Kevin stays busy with a variety of active pastimes. “I love to watch and play sports,” he details. “I play tennis competitively and typically play three to four times a week.” Additionally, Kevin enjoys spending time with his wife, Carolyn, and their three children, Emily, Brendan and Landon. “I love doing things with my family, especially outdoor activities. During the summer, we spend a lot of time on the lake.”

In his life and career, Kevin espouses the virtues of good leadership. “I’m a firm believer in the phrase, ‘If you lead, the world will follow,’” he says. “The world needs more leaders. I believe I can make a difference by taking a leadership role, whether in my business, my community or my church.”

When asked what he’d do if he were to retire tomorrow, Kevin says he’d continue to focus on developing people. “Like I said, that’s my passion, so I would find other avenues for doing that. It might be helping my boys become better students or baseball players, or doing volunteer work in my community. I would also like to help other small-business owners and share the secrets of Service Champions’ success.”

Ask Me Anything!

Q: What are your favorite sports teams?

A: The Oakland Raiders, Oakland A’s, San Jose Sharks and Golden State Warriors. What can I say, I have an East Bay slant!

Q: Are you an early bird or a night owl?

A: An early bird—I wake up at 5am every day.

Q: What’s your favorite season?

A: Summer, because I get to be outdoors and spend time relaxing with my family at our lake house.

Expert articles

5 Steps to Prepare Your HVAC System for Winter

By Kevin Comerford of Service Champions

PLEASANTON — Following the heat of summer and the mildness of fall, the cold winter weather brings an entirely different set of heating and ventilation needs for the home. To ensure your HVAC system is equipped for optimal performance, consider these five preparatory steps:

Change your air filter. Your HVAC unit has probably been running all summer and operating pretty intensely to combat the heat. So, prior to winter, it’s a good idea to check and see if your filter needs to be changed. A dirty filter not only makes an HVAC unit operate with less efficiency, it’s also a leading cause of premature system failure.

Test your system early. When you turn on your furnace for the first time during winter, the last thing you want is to find out it doesn’t work. Despite being inactive all summer, it’s not unusual for a furnace to develop problems during this time. For example, a rodent may have infiltrated the flue pipe and caused damage. For this reason, it’s wise to turn on your furnace at least three times while the weather is still mild. That way, if there’s something wrong, you’ll find out early.

Perform a visual inspection. Provided your HVAC unit is easily accessible, take a look and make sure everything is clean and clear. If you see anything right next to or draped over the unit, remove it. An HVAC unit needs to breathe, so it’s not good to have a lot of stuff packed around or on top of it.

Test your thermostat. In addition to testing your system, make sure your thermostat is working properly. If you don’t already have a programmable thermostat, consider upgrading. A programmable thermostat lets you set your desired temperature ahead of time, so when you get out of bed or arrive home from work, your house is already warmed up. This is just one of the many features a programmable thermostat offers, so consider investing in improved functionality.

Schedule an annual maintenance appointment. Your HVAC system should be inspected and serviced annually by a professional. Besides having an active flame inside of it, a furnace emits carbon monoxide and is powered by natural gas. The presence of these elements can potentially pose a dangerous situation if your system isn’t maintained or has an unidentified operational issue. Annual inspection and service will keep your system operating safely and efficiently.

How to Measure Attic Insulation

By Kevin Comerford of Service Champions

PLEASANTON — Attic insulation is a key component of an energy-efficient home. By keeping hot and cold outside air from entering the home, a well-insulated attic can go a long way toward minimizing your heating and air conditioning bills. However, simply having attic insulation isn’t enough—you also need an adequate amount of it. Otherwise, you won’t achieve the optimum level of energy-efficient performance.

Fortunately, it’s easy to determine whether you have enough attic insulation—all you really need is a tape measure. Simply stick your tape measure down into your insulation and measure its thickness. The minimum recommended level of attic insulation is R38, which is between 13 and 14 inches thick. So, if your attic insulation is at least 13 inches thick, you’re all right. If it’s less than that, you might want to consider adding some more to maximize your home’s energy efficiency.

Expert video tip

Video: 5 Ways to Prepare Your HVAC System for Winter

Complete Video Transcription:

PLEASANTON — Sarah Rutan: As winter draws near, you’ll want to make sure your HVAC system is equipped for optimal performance. Today we’re in Pleasanton with Diamond Certified Expert Contributor Kevin Comerford of Service Champions to learn five worthwhile steps.

Diamond Certified Expert Contributor, Kevin Comerford: Hello. These are the five things a homeowner can do in order to get their heating and air conditioning system prepared for the cold of winter. The first item is changing your filter. Your system has probably been running all summer long and operating pretty intensely throughout the heat of summer. Now that you’re transitioning to wintertime it’s time to take a look and see if your filter needs to be changed. The dirt that gets sucked into your furnace and air conditioning system oftentimes is the No. 1 thing that caused these to break down. Having a dirty filter also makes your system a lot more inefficient.

The second thing a homeowner can do to prepare their system for winter is make sure that you turn your furnace on at least three times while it’s still mild outside. The last thing you want is to turn your furnace on for the first time when it’s really, really cold and see that it doesn’t operate or is not working. A lot of times these furnaces, because they haven’t been used a lot, will have things going on inside of them like a squirrel can get down into the flue pipe or there’s a lot of different things that can cause your furnace to not operate properly. You want to find that out early in the season while it’s still mild before it gets cold.

The third thing a homeowner can do is a visual inspection around the furnace. That means your furnace may be located in the garage, it may be in a closet, or it may be up in the attic. Now the attic may be a little bit more difficult to get to because you’ve got to climb up on a ladder, so we don’t recommend that necessarily, but certainly if your furnace is inside your garage or in a closet, make sure that anything that could be stored around the furnace is removed. We don’t want anything to be draped over the furnace or anything lying around it because that could be a fire hazard. Also, these furnaces need to breathe, and if there’s a lot of stuff that’s on top of them it’ll cause them to break down and they won’t operate properly.

The fourth thing a homeowner can do to prepare their heating and air condition system for the winter is to make sure that you have a programmable thermostat and make sure the program is actually working. What that means is you can program your thermostat if you want it to come on in the morning about 30 minutes before you wake up so that your home is nice and warm when you wake up. You also can have it programmed to shut off when you leave in the morning and then come back on 30 minutes before you arrive and then shut off at night if you like it cool in the evening. There’s all these different features that are available on a programmable thermostat, so make sure you read your manual or call a service provider who certainly can help you get that set up.

The fifth and final thing a homeowner can do to prepare their heating system for the wintertime is make sure that you have regular maintenance done at least one time per year. The furnace emits carbon monoxide. It also has natural gas that’s used to power it. These are two volatile elements that we don’t recommend most homeowners even mess around with. Your furnace has a flame inside of it. You want to have that looked at every year by a service provider to make sure that it’s operating safely, make sure it’s clean because the cleaning of the unit will also make sure that it runs properly and is super efficient. Thank you very much.

Video: Measuring Attic Insulation

With Kevin Comerford of Service Champions

Complete Video Transcription:

PLEASANTON — Host, Sarah Rutan: Due to the important role attic insulation plays in home energy efficiency, it’s important to make sure you have an adequate amount. Today we’re in Pleasanton with Diamond Certified Expert Contributor Kevin Comerford of Service Champions to learn more.

Diamond Certified Expert Contributor, Kevin Comerford: Another tip that homeowners can do in order to make sure their heating and air-conditioning system is operating properly is ensure that they have the right levels of insulation in their home. Right here you could see that I have a stick. It’s called a “tubulizer” in fact. And this helps me determine how thick is this pink insulation in an attic, in the particular attic that I’m in. You could see that we want, and our company recommends, the minimum be R38, which here you could see is just between 13 and 14 inches of insulation inside your attic. So, you could stick a measuring tape down into your insulation and make sure that you’ve got that R38 level. Again, 13 to 14 inches is the minimum that you want.

COMPANY CONTACT

Service Champions

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Diamond Certified RATINGS ON Service Champions

Rated Highest in Quality and Helpful Expertise

Service Champions

575 SURVEYS

RATING

15 CONSECUTIVE YEARS SINCEJune 2004CERT437

DIAMOND CERTIFIED PERFORMANCE GUARANTEED

Diamond certified ratings dashboard

CUSTOMER SATISFACTION
i

Customer LOYALTY
i

Helpful Expertise
i

Each surveyed customer was asked, “If you needed any helpful expertise, did this company provide that expertise?” To calculate this score, total “Yes” responses were divided by total responses (excluding those that stated they hadn’t needed any expertise).

Company Credentials
i

Workers Compensation

Liability Insurance

License Verification

Business Practices

Current Complaint File

Legal & Finance

Phone SURVEY RESPONSES FROM 575 VERIFIED CUSTOMERS
i

Service Champions:
Average 8.7 out of 10 based on 575 unique customer surveys of customer satisfaction.

Bill S.

VERIFIED Service Champions CUSTOMER

1
of
575

Quality 10

1010

Loyalty
Yes

CRITIQUE

I would recommend them.

They are great.

Lillian S.

VERIFIED Service Champions CUSTOMER

2
of
575

Quality 10

1010

Loyalty
Yes

CRITIQUE

I am perfectly happy with them, they are good, everything has been perfect.

The workers are wonderful and very helpful.

Nicholas Y.

VERIFIED Service Champions CUSTOMER

3
of
575

Quality 10

1010

Loyalty
Yes

CRITIQUE

They are very reliable, service is well done, and we have never had any problems.

We know the quality of the service we will get when we work with them. They are punctual, they care about their work, they do a good job, and we have never had any problems with our heating and HVAC system with them.

Rod R.

VERIFIED Service Champions CUSTOMER

4
of
575

Quality 10

1010

Loyalty
Yes

CRITIQUE

They are always friendly, efficient, and thorough.

That they are thorough

Edward R.

VERIFIED Service Champions CUSTOMER

5
of
575

Quality 10

1010

Loyalty
Yes

CRITIQUE

Just that we were happy with the work and we would recommend them.

They did a good job and they explained what they were doing for us.

Ed G.

VERIFIED Service Champions CUSTOMER

6
of
575

Quality 10

1010

Loyalty
Yes

CRITIQUE

I have recommended them to my neighbor already.

They are very professional and very helpful.

George M.

VERIFIED Service Champions CUSTOMER

7
of
575

Quality 10

1010

Loyalty
Yes

CRITIQUE

I trust them and they do good work.

They are prompt and professional and courteous.

Bill R.

VERIFIED Service Champions CUSTOMER

8
of
575

Quality 10

1010

Loyalty
Yes

CRITIQUE

I have been doing business with them for many years and I would not hesitate to call on them again when I need the services that they render.

They are conscientious and they are prompt and also, in terms of pricing, I think they are fair.

Rajesh S.

VERIFIED Service Champions CUSTOMER

9
of
575

Quality 10

1010

Loyalty
Yes

CRITIQUE

They are very knowledgeable and they know what they are doing.

I would say that they know how to find the root of the problem very quickly and they are able to make sure the customer is aware of what they are doing and they give a lot of knowledge to the customer.

John F.

VERIFIED Service Champions CUSTOMER

10
of
575

Quality 10

1010

Loyalty
Yes

CRITIQUE

I just thought they were very thorough, efficient, on time, easy to deal with, nice people, and very professional.

Probably the quality of the people who were here

Bob M.

VERIFIED Service Champions CUSTOMER

11
of
575

Quality 10

1010

Loyalty
Yes

CRITIQUE

I guess they do a good job and they are reliable.

I guess that they are easy to get an appointment with.

Mark F.

VERIFIED Service Champions CUSTOMER

12
of
575

Quality 10

1010

Loyalty
Yes

CRITIQUE

They are not the cheapest, but they are good at what they do.

The professionalism of their technicians

Jim M.

VERIFIED Service Champions CUSTOMER

13
of
575

Quality 10

1010

Loyalty
Yes

CRITIQUE

They are punctual, clean, and reliable.

They are reliable.

Yousef S.

VERIFIED Service Champions CUSTOMER

14
of
575

Quality 10

1010

Loyalty
Yes

CRITIQUE

We compared them with others and they do a good job.

They explained everything clearly to me and what to expect, they were really good. They told me about the equipment as well, really good stuff to know.

Gordon M.

VERIFIED Service Champions CUSTOMER

15
of
575

Quality 10

1010

Loyalty
Yes

CRITIQUE

I have recommended them to several people and they have been very well satisfied, although there was one person who said the estimate was a little off.

The personnel, they are intelligent, friendly, and well kept. I could go on.

Gerald R.

VERIFIED Service Champions CUSTOMER

16
of
575

Quality 10

1010

Loyalty
Yes

CRITIQUE

They do good work and it is on time.

They are very courteous.

Tom M.

VERIFIED Service Champions CUSTOMER

17
of
575

Quality 10

1010

Loyalty
Yes

CRITIQUE

They are a very good organization and very efficient.

I think they are very reliable.

Van W.

VERIFIED Service Champions CUSTOMER

18
of
575

Quality 10

1010

Loyalty
Yes

CRITIQUE

I am very satisfied with their service and they do a good job.

They are knowledgeable, polite, and very clean with their work. Just overall, they are totally professional.

Gary H.

VERIFIED Service Champions CUSTOMER

19
of
575

Quality 10

1010

Loyalty
Yes

CRITIQUE

That they come in a very timely manner, and they seem to know what they are doing.

That we don't have to worry that it will be an emergency situation and we won't have anybody to call.

Jenny B.

VERIFIED Service Champions CUSTOMER

20
of
575

Quality 10

1010

Loyalty
Yes

CRITIQUE

They are really understanding, as far as accounts. I was having problems with my payments every month and they were able to call me each month and change my due date each month to accommodate my paychecks.

I felt like they were honest and they gave me a nice quote and a lot of different options to choose from and they didn't pressure me to make a purchase right away.