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This is an operations leadership role with responsibility of delivering a robust deployment and performance of the product for a large client. You will be leading a team of Operations Associates and be responsible for end-to-end quality deployment of our core product in large scale manufacturing industries. You will be the custodian of field trials, business process mapping, change management, training and user adaption.
Overview of the Role:
• Understanding business processes and creating high quality Business Requirement Documents (BRD) for building robust solutions.
• Manage all external stakeholders and ensure successful deployments of the product.
• Effectively interact with senior executives of clients and
• Develop and continuously update/improve the training material and its communication.
• Build an operational roadmap for the client to internalise our enterprise product.
• Ensure operational excellence and improvement and deliver on all operational KPIs.
• Build, train and manage the team performance. Ensure cost control and optimisation.
• Work closely with the product team and business development team and contribute towards setting the product KPIs, core specifications and deadlines.
Requirements:
• Someone who is a quick learner and enjoys challenges of a fast-moving environment
• Analytical and highly systematic in breaking complex problems into fundamentals and building a ground up solution.
• Excellent interpersonal skills and capability to leverage that in driving decisions.
• Minimum 3 years of experience in operations or process improvement roles. Experience in the core manufacturing space is preferred.
Personality Adjectives: Assertive and persuasive, analytical and a problem solver, good leader, go-getter, calm under pressure and adaptable.

Operations Associate is responsible for quality deployment of our core product in large scale manufacturing industries. You will be part of a team that is responsible for end-to-end execution of industry trials, business process mapping, change management, training and user adaption.
Overview of the Role:
• Deliver successful deployments of Maximl’s flagship product in industry.
• Effectively interact with client executives to collect and analyse data
• Consistently deliver on all operational KPIs and take up process improvement projects.
• Understanding business processes and creating high quality Business Requirement Documents (BRD) for building robust solutions.
• Coordinating with external vendors for deployment resources and manage partners.
• Develop the training material for all stakeholders and conduct training sessions
• Work with Product team to pioneer product ideas and enable new features to be included to the core product.
Requirements:
• Someone who is a quick learner and enjoys challenges of a fast-moving environment
• Analytical and highly systematic in breaking complex problems into fundamentals and building a ground up solution.
• Excellent interpersonal skills and capability to leverage that in driving decisions.
• Graduates of the following majors are preferred: Chemical Engineering, Mechanical Engineering, Production Engineering .

Job description
We at Disprz are looking for a delivery manager (MBA from tier II institutions preferred) to handle implementations with our rich client base across India, Middle East and South East Asia. You will be the single point of contact for our customers, and act as the bridge between the customer and our engineering teams, monitoring and driving product usage.
We have a great culture that encourages innovation and gives you personal flexibility. You get a chance to work with a very innovative learning technology company that is disrupting education delivery and corporate learning. You will work with some of the sharpest brains - our top and middle management are from IIT-M and ISB.
Your location will be Chennai, where we have a cool office-space. But you will travel extensively across Asia.
Desired Skills and Experience
Following skillsets are a must:
Excellent written and oral communication skills
Digital savviness and comfort with using mobile and tablet apps
Ability to develop strong knowledge of the product and give recommendations to the customer on how it can cater to their requirements
Strong client presence to deliver training programmes to large audiences (in-person or online)
Ability to build strong client relationships and negotiate for additional timelines on behalf of the fully occupied product team
Structured thinking / good analytical skills to understand and interpret customer usage data
The following skillsets / qualifications will fetch you a fatter paycheck:
MBA from a tier-II or a decent tier-III university (Engineer + MBA is even better)
Experience in working with tech companies in a delivery / client-facing role