About your seller standards dashboard

Note: Currently we may not have complete tracking information for some Royal Mail Tracked / Royal Mail Signed For services. In the meantime, we’ll automatically remove any late deliveries you might incur when using these services, as long as you’ve uploaded the tracking number to My eBay. We’ll continue protecting you until 31 August by removing late deliveries one week before each evaluation. Find out more about how our late delivery rate metric works.

Your seller standards dashboard in My eBay helps you monitor your progress as a seller, maintain excellent customer service, and keep your account in good standing. The seller standards dashboard is available to all sellers. The detailed rating section is available to sellers who've received 5 or more detailed seller ratings (DSRs).

Notifications

At the top of your seller standards dashboard, you'll see notifications of all recent activity in your seller account.

Performance summary

The first section shows your current seller level and details for the different areas that make up your seller level. If you'd like to see your status for other regions within the seller performance standards programme, select one from the drop-down menu labelled Region.

Your seller level

Your seller level is evaluated on the 20th of each month. The first section shows your current seller level and a snapshot of your performance on the day of your last evaluation. The second section shows what your seller level would be if you were evaluated today. The second section is updated daily. You can check your performance areas daily to see how you're doing and where you can improve.

The 3 performance levels are:

eBay Top-rated seller

Above standard

Below standard

There are many advantages to qualifying for and maintaining eBay Top-rated seller status. As an eBay Top-rated seller, you get a 10% discount on final value fees, and an eBay Premium Service badge displayed on eligible listings. You must meet all eBay Top-rated requirements to qualify as an eBay Top-rated seller.

Make sure you don't fall below standard, because you could lose any search placement benefits, may have selling limits placed on your account and could be restricted from selling on the site. If your rating is below standard in defect rate or closed cases without seller resolution, then your overall seller status is below standard. If late delivery rate is the only requirement you aren’t meeting then your account will remain above standard and will not become below standard.

Underneath your seller level status, you can drill down to each of the sections that are taken into account to evaluate your seller level.

Transaction defect rate

In the transaction defect rate section of your seller standards dashboard, you'll see an overview of your performance for the following defect areas:

Cases closed without seller resolution.

Cancelled transactions.

If any of these areas are at risk of affecting your seller defect rate, an orange flag appears next to it.

Late delivery rate

In the late delivery rate section, you can see how many of your transactions weren’t dispatched on time. There’s also a link to a late delivery report that can show you more information about why we considered the transactions late. You can find get additional details such as buyer ID, handle by date, max estimated delivery date, acceptance scan date and more by downloading your report into an Excel spreadsheet.

Valid tracking

In the tracking section, you can see how you're doing with uploading tracking within handling time and total tracking uploads. Uploading tracking information within your stated handling time is required for eBayTop-rated seller status and for certain seller protections, and is a great way for all sellers to provide excellent customer service. You can also create a report to see which transactions did not meet the tracking requirement.

You’ll receive an automatic 5-star detailed seller rating for dispatch time when a transaction meets the following criteria:

Specify either same or 1 working day handling and upload tracking information within 1 working day of receiving payment. Tracking data then shows delivery within 3 working days or less.

eBay Money Back Guarantee cases

The number of eBay Money Back Guarantee cases closed without seller resolution is an important indicator of seller performance. Many buyers who open cases never reach a point where they have an opportunity to leave Feedback or detailed seller ratings.

Sellers cannot have more than 0.30% and 2 cases that are closed without seller resolution. There are limits to the number of cases closed without seller resolution that a seller may have.

You can track your closed cases without seller resolution in your seller standards dashboard. You can also track all your eBay Money Back Guarantee cases in the Resolution Centre.

Transactions and sales

The Transaction and sales section shows your total number of transactions, your PowerSeller status and account type.

Find additional information on the seller standards dashboard:

Discounts and recommendations - Top Rated Plus benefits

In this section, you can see your current discount. In order to receive discounts, you must qualify as an eBay Top-rated seller and offer additional services in your listings. Below your discount details, you can see all of your active listings that qualify for a discount, and what you can do to qualify for eBay Top-rated seller discounts on the rest of your listings.

Your total sales history

You can see your complete eBay selling history, including your total sales to date, your total transactions, and the date of your first eBay sale.

Additional reports

In the left navigation pane, you'll find reports and tools you can use to track your performance in more detail and see where you can improve.

Contact Customer Support

If you have an additional question about this subject, please email us at Customer Support. If you would like to ask a question on another subject, please use the Contact Us page.

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