Remedy Incident and Problem Management

Automate incident and problem management workflow to reduce the number of incidents handled, improve resolution times, and prevent future incidents. Based on ITIL® best practices, Remedy Incident and Problem Management 9 capabilities give IT comprehensive visibility into the vital connections between IT infrastructure and business services.

Integrate all IT service support functions, including change, asset, service-level, service-request, identity, and knowledge management.

Part of your comprehensive digital service management solution

BMC Remedy Service Management Suite is an innovative service management platform built natively for mobile with an intuitive, beautiful, people-centric user experience that makes your whole organization more productive.