Imagine yourself at the heart of a dynamic, inspiring and future-focused team, helping to build the reputation of household-name brands around the world. Imagine seeing a product picked off a shelf, with the knowledge that you were part of that motivation. That's what our client do. They are a global collective of companies that enables brands to Own The Moment™, when a customer's interest can be converted into action.

The right candidate will be responsible for the overseeing of customer service activities relating to the supply of goods and services to their blue-chip client. To uphold and develop the client relationship and ensure consistent quality of work produced.

You will have one main goal to focus on, the delivery of customer service based on measurable key performance indicators and quality control. You should have a good understanding of reprographics, print and knowledge of the FMCG customer service industry.

Key Responsibilities

To liaise with the client on existing, and forthcoming projects, including the planning and development of plans to complete those projects within the client time scales and to the quality levels expected.

To oversee and input client briefs accurately to optimise production.

To liaise between the client and the production team leader to ensure all information is correctly interpreted both creative and timings.

To uphold and represent the company on a daily basis, developing relationships with all relevant departments.

Skills

Demonstrate an understanding of the client and work that the client produces

Show strong organisational skill with all aspect of their team including Holiday cover Deal with client escalation issues

Demonstrate influencing skills and an ability to lead the client's decision making

Internal Systems

To use MY SGS in accordance with standardised work procedures to ensure work schedules are adhered to and an accurate permanent record is maintained.

To understand the importance of using systems and to monitor and record progress on all jobs

To continually maintain system so all information is correct for client and partners.

To adhere to all internal processes in place.

To adhere to all reporting processes set up within the department

Commercial and Strategic

Support the financial process, ensuring that jobs are closed down immediately on completion so that invoices are timely and accurate.

Quality Control

To oversee that all jobs are proofed and signed off through relevant departments within the client.

To communicate priorities to all relevant parties to ensure timelines are respected.