Within Sweden: We will attempt a mailbox delivery through Postnord. If the parcel doesn’t fit, it will be left at the nearest Postnord service point and you will be notified via SMS or e-mail.

Outside Sweden: We require your signature upon delivery, which will occur between 9am-5pm on weekdays. If there is a nearby UPS Access Point, UPS will notify you of your pickup location via a paper slip, SMS or email. If there is no nearby UPS Access Point, UPS will attempt to deliver directly to your location three times before returning the package. You may also specify an alternative address, e.g., your office, as shipping address for daytime delivery. Please contact your local UPS for more information.

How do I return my order?For both orders within EU and international returns, please send orders back with any courier to:

2308 Clement StreetSan Francisco, CA, 94121

Does Ragnhild cover the return shipping cost?

We only cover the return shipping cost on orders within EU. We do not cover the cost of return shipping on orders outside of EU.

How do I receive my refund?Refunds will be credited to the same credit card that you purchased your order with originally.

How long does it take to process a return?Once we receive your return, please allow 3-5 business days to process your return and please allow additional 3-5 business days for your bank to refund your account. We will send you an email when we have processed your return to let you know your refund is on its way.

EU returns only

What is your return policy?

We understand some orders don’t work out, so we want it to be an easy process to return them. You may return any garments within 30 days from the day the order was delivered. The garments must be like new - not used, and with all the tags attached.

International returns Only

What is your return policy?You may return any garments within 30 days from the day the order was delivered. The order must be like new - not used, and with all the tags attached.

Will I be refunded the full value of my order?

You will receive full refund for the cost of your items. The refund will be credited to the same credit card that you purchased your order with originally. Unfortunately, outside US custom duties and sales tax are non-refundable. Try contacting your local customs bureau directly for a refund.

Can I refuse my package and have it “returned to sender”?

Your package has already been cleared by the government, you’ll still be charged duties, sales tax and return shipping. We will refund only your order cost once received back. Same return policy rules apply.

Exchanges

Can I do an exchange?

No exchanges allowed. However, you can return your item for a full refund and replace your order with the new garment.

Shipping

Are shipping costs refundable?No.

Ground Shipping

When do I receive free shipping?Free Ground shipping occurs on orders over $150 within EU.

What are the ground shipping times & costs?5-7 days Ground shipping: $8 (free shipping on orders over $150 within EU)3-day select: $15, the delivery time is not guaranteed but should arrive within 3-5 business days.Overnight: $35, the delivery time is not guaranteed. Your order should arrive the next day before 3pm PST if order is placed before 3pm EST.

Can I get my order shipped to a P.O. Box?Unfortunately we cannot deliver orders to P.O. Boxes.

International shipping

What are the international shipping times?

We only offer standard shipping which is 3-8 business days, but shipping may vary. We try our best to get the orders to you as soon as possible.

Garment Care

All garments have a care label with instructions to maintain the quality of each garment. Please see care label for information as it may vary from each garments need.

Ragnhild Clothing does not warrant the accuracy, completeness or currency of any information in this website and does not accept any responsibility for any direct or indirect loss, damage or expense incurred by you as a result of (a) any error, omission or misrepresentation in any information (including any data, prices, graphics, video and images) in this website or (b) any decision you make in reliance upon the information contained in this website.

The information contained in this website is provided in good faith and is illustrative only. All materials published on or used in the website are protected by copyright, and are owned or controlled by or licensed to Ragnhild Clothing. UNAUTHORIZED COPYING, REPRODUCTION, REPUBLISHING, UPLOADING, POSTING, TRANSMITTING OR DUPLICATING OF ANY OF THE MATERIAL IS PROHIBITED WITHOUT WRITTEN CONSENT FROM THE OWNER.

Subscribe

Sign up to stay stylish and up to date with our RAGNHILD updates and exclusive news!