Ship return by standard mail including your Return Form. Your return package must include the Return Form and return shipping receipt.

Upon receipt of your defective item, a new replacement will be shipped out immediately and we will credit your account for the return shipping charges (as per shipping receipt).

Any defective item purchased on our website www.maison-close.us must be returned within 14 days. To ensure reimbursement of your shipping charges, you must include your return shipping receipt in your return package.

Exchange an item ?

Our conditions for product exchange:

Any exchange must be initiated within 14 business days from the receipt of your order.

All items must be returned unused and in their original packaging

Lingerie items and accessories must be unworn and in their original packaging

Exchanges can only be made for the same item in another size or color

Should one of these conditions not be met, we will not be able to process your exchange request.