How to Provide Your Identification

If you want to send more than 1.000 EUR within a 12-month period, we will need to verify your identity.

Here is how it works:

Step 1: Choose “Start verification” in your profile overview. You will receive a letter from us.

Step 2: Follow the directions in the letter and fill out the confirmation form.

Step 3: Sign and date the confirmation form and the terms and conditions included with this letter. Your signature must match the one on your photo ID.

Step 4: Send all documents to Western Union.

By mail:

Western Union
Schubertring 11
1010 Vienna
Austria

Step 5: Log in to your profile to check your identification status. Verification may take several days. When it is complete, we will email you. In meantime, you can send money by visiting a nearby agent location.

*Please send us a COPY of your identification, not the original. Keep the original in a safe place.