Migrated from Hetzner to OVH hosting

Since August 2011, my sites such as complete.org have been running on a Xen-backed virtual private server (VPS) at Hetzner Online, based in Germany. I had what they called their VQ19 package, which included 2GB RAM, 80GB HDD, 100Mb NIC and 4TB transfer.

Unlike many other VPS hosts, I never had performance problems. However, I did sometimes have hardware problems with the host, and it could take hours to resolve. Their tech support only works business hours German time, which was also a problem.

Meanwhile, OVH, a large European hosting company, recently opened a datacenter in Canada. Although they no longer offer their value-line Kimsufi dedicated servers there — starting at $11.50/mo — they do offer their midrange SoYouStart servers there. $50/mo gets a person a 4-core 3.2GHz Xeon server with 32GB RAM, 2x2TB SATA HDD, 200Mbps bandwidth. Not bad at all! The Kimsufi options are still good for lower-end needs as well.

I signed up for one of the SoYouStart servers. I’ve been pleased with my choice to migrate, and at the possibilities that having hardware like that at my disposal open up, but it is not without its downside.

The primary downside is lack of any kind of KVM console. If the server doesn’t boot, I can’t see the Grub error message (or whatever) behind it. They do provide hardware support and automatic technician dispatching when the server isn’t pingable, but… they state they have no KVM access at all. They support many OS flavors, and have a premade image for them, but there is no using a custom ISO to install; if you want ZFS on Linux, for instance, you can’t very easily build it into root.

My server was promised within 72 hours, but delivered much quicker: within about 1. I had two times they said they had to replace a motherboard within the first day; once they did it in 30 minutes, and the other took them 2.5 hours for some reason. They do have phone support, which answers almost immediately, but the people there are not the people actually in the datacenter. It was frustrating with a server down for hours and nobody really commenting on what was going on.

The server performs quite well, and after the initial issues, I’ve been happy.

I was initially planning an all-ZFS installation. SoYouStart does offer a rescue environment, but it doesn’t support ZFS, so I figured I better stick with an ext4 root at least. The default Debian install uses RAID1 on md-raid, with a 20GB root partition and the rest of the 2TB drive in /home, and then a swap partition on each drive (mysteriously NOT in the RAID!) So I broke the mirror on /home and converted those into the two legs of a mirrored vdev for a zpool.

I run all of the real work inside KVM VMs, so that should minimize the number of times I have to do anything to the root filesystem that could cause trouble.

SoYouStart includes 100GB of space on a separate FTP server for backup purposes. I have scripts that upload nightly tarballs of the root filesystem, plus full “zfs send” streams of everything else. Every hour, it uploads an incremental “zfs send” stream as well. This all works quite nicely; even if the machine is a complete loss, I’d never lose more than an hour’s work, and could restore it completely from a rescue environment. Very nice!

I’ll write more in a few days about the ZFS setup I’m using, and some KVM discoveries as well.

If you don’t include SWAP in your RAID1 setup it breaks the desired redundancy. If the hardrive with the swap fails, your data will be fine but your running system will likely crash if some swap is in use.

Hope OVH works out for you. I get a tonne of scanning/spamming attempts from devices in their network. So much so I’ve had to drop IP blocks from their ranges as they don’t seem to care. You might want to be careful about anything that needs a username or password.

OVH is known as spammes’ heaven. You *will* experience connection problems with various other IP networks, if you’re at OVH, and their service (both for customers who get abuse (spam, DDoS, etc.) from outside, and for outside parties abused by an OVH customer) is abysmal to non-existent. There is even talk about depeering OVH on the BGP level among several ISPs over here. Consider yourself warned. Natureshadow wrote some more about this on: http://www.naturalnik.de/wordpress/2014/01/ovh-und-die-mangelnde-eignung-zur-teilnahme-am-internet/