UK Smart Ticketing – Mystery Shopper Project – Part 2 By Trevor Crotch-Harvey, 22.2.17 This is Part 2 of my blog post on the Mystery Shopper project on UK smart and mobile ticketing schemes during October – December 2016. Ticket products offered on cards are not what passengers want One of…

UK Smart Ticketing – Mystery Shopper Project – Part 1 By Trevor Crotch-Harvey, 22.2.17 During October – December 2016, Fenbrook conducted a Mystery Shopper project on smart and mobile ticketing schemes throughout the UK. This was a crowd funded project, and Fenbrook is grateful to those organisations which made it possible through their subscriptions.…

A major report was published last month on the UK Transport Card Forum website by Working Group 22: Contactless Payments in Transport. I had the pleasure to chair this group over eighteen months and there were some excellent contributions by several experts. Here’s an outline of what the report says… Contactless Payment Cards (CPCs) continue…

There was a lively panel session at the Transport Card Forum meeting in London recently, which I had the pleasure of moderating. I won’t name names but the panel members represented the mobile industry (an operator and the GSMA), a digital money expert, the DfT, and a consumer champion. The session was entitled: Public transport…

Michael Koployof Software Advice in Austin, Texas recently posted a blog about the adoption of mobile payments by retailers. The blog is at http://blog.softwareadvice.com/articles/retail/mobile-payments-faqs-1012512/. In it, Michael talks about the basics, the ecosystem, and the merchant opportunity. This is an interesting take on the subject and here are my thoughts. Michael is correct in…

“I was very pleased with your approach to the project, the quality of your research on our behalf, and the breadth of knowledge on the subject that you were able to focus on the University’s thinking in this area.”

Tim Bird, University of York

Well done! Not only did you bring together a great line-up of speakers, you gave – as always – a really interesting and very well presented session on UK schemes. A tour de force in more ways than one. I know how hard it is to get speakers together and the strong line-up was really appreciated. Most of the speakers acted like delegates for the majority of the time and the whole atmosphere was warm, interactive as well as being informative and interesting. Very many thanks.

Richard Poynder, Smartex

Your UK smart ticketing safari was a real masterclass, and the knowledge of schemes across the UK that you displayed was most impressive – and professionally delivered.
Richard Poynder, Owner, Smartex Ltd

Smart Ticketing Masterclass

“Trevor has carried out a number of projects for MasterCard supporting the development of various new MasterCard® PayPass™ products. He has demonstrated detailed knowledge of the subject matter important to us for these projects and provided us with useful insights, helping us to develop market orientated solutions around these products.”

Colin Tanner, MasterCard®

“I’ve learned a lot from Trevor. He has a wealth of business experience and is very happy to share with others such as myself. Everything he says makes sense and has made a difference to my firm.”

Paul Hutchinson, Hutchinson Legal Associates

“I have completed with Trevor two big projects about the contactless cards in the world. If you need new data on contactless and NFC technology that are unavailable – just call Trevor! It’s a real pleasure to make business with him and you have certainty of receiving the data of the highest quality. I highly appreciate his work and hope for further cooperation.”