TripAdvisor Traveler Rating:

4.05Cleanliness

3.05Location

1.05Rooms

1.05Service

1.05SleepQuality

1.05Value

1.05

“Horrible”

Sep 27, 2013Robert T, North Bergen

This will be the last time I ever stay at the Ramada Inn in toms River New Jersey, they made an error on my accounts with my debit check card and over overdrew my account, when I approached the manager Ernie and his assistant Janice They give me a runaround instead of refunding my fees or comp my night stay. It was a horrible service incompetence on the employees. they failed to recognize it and still treated me as if I did the era. I hope someone takes care of this problem with the management. Someone should be suspended!!!!

Read management response to this review.

Management response from HospitalityMgr, Manager

Dear Robert T,We would like to take this opportunity to apologize for the inconvenience you experienced at the Ramada Toms River. Your review was discussed with management, and we would like to address some of your concerns. We understand that you shortened your stay from four days to two days and requested a refund which we were more than happy to provide. An authorization was sent to your bank to release the funds the day you requested to shorten your stay. Unfortunately, the hotel is not able to provide the refund. It is our understand that the credit to your account was issued a day after we sent the release to your bank. Again, we apologize this was your experience, and we understand your frustration. We wish you the best in your future travels.Sincerely,Ramada Toms River
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