2016 TSEC Attendees

ATTENDEES:The show is open to all management company employees (and exhibiting company booth staff). Pre-Event Registration is now closed. Management company employee walk-ins are welcome the day of the show and may register at On-Site Registration. Lunch is not available for sale the day of the show, as it had to be pre-ordered over a week before the show. Exhibitor company booth staff are the only vendors/associate members allowed to attend the show. The show is open to employees of both member and non-member management companies.

Classes are only available to those who purchase the attendee options (1 member, 1 non-member) that include the conference. Attendees that purchase the "Education Conference, Show Floor & Lunch" option may attend any or all of the classes.

Lunch will be t.b.d. soup/salads.

Name badges (& lunch tickets where applicable) will not be mailed in advance, but will be available for pick up the day of the show on-site (lunch tickets will be in the name badges of the attendees that registered for lunch).

No registrations will be eligible for cancellation after Friday, April 1st. All cancellations must be received by Lisa via lisa@caapts.org by Friday, April 1st to be eligible for refund. Payment will still be due for any registered attendees that do not show/attend.

*Classes are only available to those who purchased the attendee options (1 member, 1 non-member) that included the conference. The conference option includes 1 or more sessions for those who did purchase it.

Class Descriptions

Enhancing Services to Rental Prospects and Residents, with Patricia Trombello (9:00 a.m.-English Room):What is good customer service from a prospect or resident's viewpoint? How can you be more memorable (favorably)? Are you recognizing, appreciating, and respecting cultural differences when interacting with rental prospects? Learn how to be more efficient in providing service at your property. When a difficult situation is encountered, learn how to set boundaries, identify problems, and work toward resolutions. This program will also address how to manage stressful situations.

Creating the Dream Team: Move Over 'Us vs Them' Attitude and Unite the Office & Maintenance to Soar in Service, with Amy Kosnikowski Dilisio (10:15 a.m.-Education Session/Crystal Room):The ideal teamwork scenario occurs when a group of individuals utilize each other's skills and ideas to support and achieve a common goal. Discover solutions to this common on-site challenge along with proven ideas to succeed together. Amy will reveal the secrets of effective communication, mutual respect, and role appreciation to inspire better teamwork at your community. Learn how to bridge common "gaps" to unify as a team. Leave this program with the tools to unite and motivate your team with clear steps to succeed in order to better serve your residents and improve performance.Body Language Confidential, with Traci Brown (11:30 a.m.-Education Session/Crystal Room):Uncover secrets hidden in plain view. Do you know how to instantly read your staff, residents and vendors? Can you tailor your comments to answer their unspoken questions so that you easily hear 'Yes!'? This talk will teach you how! Learn strategic body language so you can be more successful in interviewing, networking, sales, meetings, negotiations and with your kids and spouse. Be prepared to learn and have fun while playing Traci's interactive quiz show Body Language Blitz.

The final class description is forthcoming, and will be posted as soon as it's available.

Speaker Bios

The following speakers will be presenting at the event. (Information provided by speakers.)

AMY KOSNIKOWSKI DILISIONational Speaker & Industry Educator at Sprout MarketingAmy Kosnikowski Dilisio is a proven leader in sales, leasing, management and marketing real estate assets, bringing years of passion and industry experience. Amy began her career in 1990 as a successful leasing professional, and quickly advanced to serve as Director of Marketing and Training in both the private and public sectors for national and international companies including Summit Properties and Oakwood Worldwide. Amy's skills were proven as she led national sales and marketing efforts in the most challenging markets.

Amy has received national recognition, served on advisory panels as well as leading educational programs across the country. She has also presented at national, state, and regional apartment associations' events, including the National Apartment Association (NAA) Education Conference, Multi-Housing World, and Multifamilypro's Brainstorming.

Amy's expertise is often sought as a marketing strategist to position communities to excel even in the toughest markets, or to coach leasing teams to improve performance results. She also leads interactive "Think Tank" brainstorming sessions to assist communities to uncover innovative solutions. With a reputation for unforgettable and motivational education programs, Amy is delighted to have the opportunity to share her extensive knowledge, expertise, and passion as a Vice President of Education with Sprout Marketing, a multifamily marketing boutique.

TRACI BROWNBody Language & Persuasion Expert at Traci Brown Inc.Traci Brown assists groups across all industries learn the tools to hear "Yes!" more easily and more often through her dynamic presentations.

Traci is a frequent guest on local and national TV shows decoding body language of celebrities, politicians and those involved in current events. She even trains lawyers how to pick and persuade a jury based on body language. Traci is a high-content, high energy speaker who is sure to motivate, educate and entertain.

She enjoys using the body language and unconscious persuasion skills she teaches in her presentations in all sorts of business negotiations, with personal clients and has even adapted the skills to talk herself out of an embarrassing number of traffic tickets.

Additionally, Traci is a Three Time US Collegiate Cycling Champion and former member of Team USA. Traci is the president of the National Speaker's Association Denver Chapter. She's the author of two books, Body Language Confidential and Body Language for Profits. She holds a business degree from the University of Colorado and is a certified master practitioner of Neuro Linguistics, Hypnosis and Hawaiian Huna.

PATRICIA TROMBELLOPresident at Technical Training Consultants, Inc.Patricia Trombello has served property owners, business professionals and brokerage firms in real estate in hands-on managerial and counseling positions for more than 25 years.

Technical Training Consultants (TTC) is a branch of the Illinois Association of Realtors and TTC conducts pre-license classes for leasing agents and continuing education courses for managing brokers, brokers, and leasing agents.

ANGELA MARTELLease-Up Manager at Morningside Equities Group, Inc. Talk to Angie for a few minutes and it will become clear how passionate she is about the multi-family industry and that she truly loves what she does. That passion has become infectious among co-workers and even vendors.

As Lease-up Manager at Morningside Equities Group, Angie plays an active role in heading the set-up,lease-up, and stabilization of new luxury rental developments throughout the Chicagoland area. With over a decade of experience in the leasing and property management industry, she has worked in every on-site role from Leasing Agent to Social Media & Marketing Pro to Property & Leasing Manager, providing her with a unique skill set and variety of talents that are pivotal to the success of each new project she takes on. Prior to joining Morningside, Angie worked at the 60-story Chicago high-rise, Onterie Center, and for the Chicago-based Ludwig And Company. Her start in the industry began with American Campus Communities in 2006, while attending Western Michigan University as she gained her B.A. of Science in Psychology.

DARLENE EGANSenior Vice President at Marquette Management, Inc.Darlene began her career in property management from the ground up beginning with leasing and attributes her love and passion for the industry to GillingWater Management Company and Embrey Investments in San Antonio, Texas where it all began. After returning to her roots in the Chicago area she worked for Lincoln Property Companies, Draper and Kramer and then Marquette where she remained for 12 years. At Marquette Darlene managed many garden style and mid-rise buildings as well as new development and acquisition properties. Additionally, she was a Regional Manager overseeing 2500 units. She spent the next nine years with AMLI Residential in Chicago as a Regional Manager with a portfolio of up to 3900 units. This responsibility included lease-up developments of close to 1900 units consisting of mid-rise and high rise buildings in the Chicago suburbs as well as downtown Chicago. Here current role as SVP includes Leadership Training and Development, Hiring, Marketing+Merchandising and overseeing the operations of new lease-up developments as well as business development.

Darlene is known for her ability to lead people to their desired career growth goal, thus building strong teams that are successful and drive operational results.

JACQUELINE CHEATHAMRegional Property Manager at Reside Living, LLCJacqueline has worked in property management for over 12 years, managing a wide variety of property types, sizes, and portfolios all across the city of Chicago. She began her career as the Resident Services Coordinator for Prairie Shores, a 5 building, 1800 unit property in Chicago's Bronzeville neighborhood. In 2010 Jacqueline joined Reside Living one year after its inception. During her tenure at Reside, Jacqueline has been instrumental in repositioning "problem" properties, training employees, and supporting the overall growth of the company.

CARLY STEVENSONRegional Manager at AMLI ResidentialCarly Stevenson has been employed with AMLI Residential as its Chicago-Regional Manager for 3 years, and is responsible for the operations and overall profitability of 3,500 apartment homes. Her current portfolio encompasses both stabilized and new developments, enabling her to achieve a well-rounded perspective on managing in the difficult Chicago market.

Carly has over 10 years of experience in the multi-family housing industry, and has performed in roles such as Leasing Consultant, Assistant Manager, and Community Manager with organizations such as Beztak and Waterton. Carly's accomplishments include winning AIMEE's Leasing Consultant of the Year, winning CAA CAMME Community Manager of the year, and earning the Certified Apartment Manager (CAM) designation. She is most proud of her most recent accomplishment, being named AMLI's National Regional Manager of the Year.