Frequently Asked Questions

We’re often asked similar questions about our homeware and gift products, so we’ve collected them all onto one easy-to-use page. If you don’t see your questions answered, feel free to call us on (03) 9581 3666, or contact us.

All our products are on display at our Melbourne showroom located at 81 Tulip Street Cheltenham VIC 3192. Our showroom is open 9.00am – 5.30pm Monday – Friday (excluding public holidays). We would love you to visit!

We exhibit at Reed Gift Trade Fairs in Sydney (February) and Melbourne (August).

We have a fantastic team of representatives in each state. Please call us on (03) 9581 3666 to arrange a showroom visit or click on find a rep.

We are a wholesale only company and deal strictly with retailers only, therefore don’t allow members of the public to browse our product ranges or see our wholesale pricing. We only supply registered businesses and an A.B.N. must be supplied to open an account and commence trading.

If you are a new customer: – just click the register icon and complete the Trading Account Application form with your details. Once completed, click the submit button. Once we’ve reviewed your application, we will establish an account for you. We’ll be in touch with your Gibson login details.

If you are a current customer, and have forgotten or do not know your login details please call our customer service team on 03 9581 3666

Once you have received your login details, enter these into the wholesale login on our home page.

Step 1: Browse Products by Category: Begin by navigating to the “Shop” menu. Click on the category and browse the list of products available.

Step 2: Search products: Search for products by using the search text box at the top of the page.

Step 3: Add to cart: Under each item you can select the quantity you want by using the +/- next to the ‘Add to Cart’ button. You then need to click ‘add to cart’ and you can continue shopping. Please note that all quantities appearing in this box are minimum order quantities and can only be ordered in these multiples. Once the order value has reached our minimum or $300.00+ GST you then have to click "View Cart and Place Order".

Step 4: Checkout: Click on ‘Cart’ you then need to select a delivery date and add any comments. This can all be left blank if you have no special requests. When you are happy, click ‘Place Order’ to complete.

Step 5: The website will confirm your order has been successful and you will recieve a confirmation email with a copy of your order on the following business day.

Once you have placed your order through this site, you will receive a confirmation email with an order number. To check any other details regarding your order, please contact our customer service team on (03) 9581 3666 or enquiries@gibimp.com.au

Order processing time will vary throughout the year. It normally takes 2-3 working days to dispatch your order in quiet months, and 7 to 10 working days in peak periods (around the time of Trade Fairs).

We endeavour to keep the order processing time to a minimum.

The transit time for orders to be delivered by Star Track Express is approximately 1-3 working days for VIC, NSW, ACT and SA, approximately 3-5 working days for QLD, and approximately 5-9 working days for WA, NT and TAS.

We deliver to all regions of Australia and enjoy very competitive freight rates. Freight delivery charges are typically between 3-10% of the order value. Freight is calculated and charged on the size, weight and destination of the order.

Please note that there is no pick fee charged on backorders. The only freight charge is based on the destination and volume component.

Not all products displayed on our website are in stock. Our website is updated daily and items temporarily out of stock are indicated on the website with anticipated arrival dates. If your order includes items that are not in stock, these items will be put on backorder for you. Please remember that these dates should be used as estimates only as they might be subject to change by circumstances beyond our control.

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All products, images and information provided on this website are the property of Gibson Importing and may not be used in any way without our permission. We do not accept liability for misuse of any information on this website.