AAC is proud to once again be a Platinum Level Sponsor for the second-annual Cloud for Utilities Summit in Washington, D.C. For AAC, it is imperative to be a ready resource to our clients in navigating their way through the ongoing evolution of digital transformation, resources, and...

See a snapshot of some of AAC’s most recent project awards and activities…Stay tuned…there’ll be more to come!OCTOBER 2017
AAC is Heading Back to the NortheastSouth Central Connecticut Regional Water Authority selected AAC Utility Partners to undertake an assessment of their existing CIS system (implemented in...

We’ve been blogging regularly for six months. Maybe you missed something. Check out this highlight reel:In the modern utility call center, management is a 360-degree occupation. Call routing, performance management, and customer engagement all have their own platforms and tools. In this blog post, we...

Two weeks ago Team AAC joined CSWeek.org and hundreds of attendees from utilities, vendors, and consultancies at the annual CS Week event. This year we occupied the Phoenix Convention Center and the Hilton Phoenix Suites in Phoenix, Arizona. Here are some highlights:
Women in Utilities
AAC had the...

One of the trends in utility call centers is engaging customers through social media. Whether it's a Facebook like or a favorited Tweet, social media can be an immediate way to remind customers your utility is responsive and engaged.Until social media conversations go unanswered, tweets...