Troubleshooting Tips for Bulk Management Tools

What to do when the worksheets return an error or your bulk
request fails.

Responding to error messages

Attention: The
Bulk Management Tools are not supported
by
Audience Manager. This tool is provided for
convenience and as a courtesy only. For bulk changes, we recommend that you
work with the
Audience Manager APIs instead.
RBAC group permissions assigned in the
Audience Manager UI are honored in the Bulk Management Tools.

Factors like heavy network traffic, server usage, and large data sets
can cause a bulk request to fail or time out. If there is an issue, the
worksheet stops writing data and displays an error message. When this happens,
you should:

Read the error message.

Fix the problem.

Delete all the rows that
have been already updated.

Try the bulk request
again.

Long delays or unresponsive behavior

The following table lists some common problems you may encounter when
making bulk requests with the worksheets. Try to fix these issues with the
recommended solutions. If the recommended solutions do not resolve the problem,
you should save your work, restart your computer, and try the request again
without launching or working with other applications.

Problem

Solution

Long delays

Turn off compatibility mode: Check if you have other
worksheets open in Excel's compatibility mode. Compatibility mode can increase
runtimes. Close any spreadsheets you may have open in this mode and try your
bulk request again.

System resources: Limited system resources
contribute to long delays. Try closing all your other programs before making a
bulk request.

No response

If you click on an action button and
nothing happens:

Make sure you
have the right set of headers for the selection action.

Make sure you're
using the right worksheet for the copied headers.

Check the
position of the data you want to use in a bulk operation. All headers start in
column A, row 1. All data goes in corresponding headers starting in column A,
row 2 (immediately below the headers).