Quality & Service

Ensuring piece of mind

We are accredited with ISO9001 and as such, place great emphasis on our own internal quality control procedures. Our ethos is to use suppliers that also maintain these same high standards. Suppliers are regularly appraised on their performance ensuring that the process runs smoothly from procurement to delivery. All products are guaranteed and certification is available for Health and Safety purposes.

Unlike many office furniture distributors we have our own warehousing and delivery vehicles. This means we can deliver where and when required, we tailor our delivery service around the client.

As a company we are commited to offering excellent customer service from initial enquiry through to installation and any after sale issues that may arise. We have developed our own Client Charter our aim is to:-

Answer incoming calls promptly and professionally, in order that your enquiry is dealt with without delay

Respond to client enquiries and e-mails within 24 hours of contact

Issue a Sales Order Acknowledgement within 2 days of order input. It is important too for clients to check this thoroughly. The acknowledgement will indicate a “due date”

Phone all clients before delivery of their order. If possible before lunchtime the previous day

Arrive on the day we say we will and locate your furniture exactly where you want it. We will leave it ready to use and remove all packaging materials

Complete the installation with the minimum of disruption to you. In return we ask that the site is clear before delivery and “IT” equipment is decommissioned and removed from the working area

Provide excellent after sales service. We will keep you informed of any remedial work outstanding to ensure your installation is completed to your satisfaction

Give clients the opportunity to respond formally by sending “Customer Satisfaction Survey” forms once installation has taken place