Leona Johnson

Summary

Experience working in multicultural environments. Proven ability to build positive relationships with co-workers and clients. Having the ability to research and present the findings to a large group of individuals. Effective oral and written communication skills along with the knowledge needed to identify and solve organizational problems using a systematic decision-making approach.

Work experience

Internship

De Paul Operation Friendship

• Guided 20 club house members whom had mental illness on field trips and with games.

• Gave oral presentations to members about transmitted diseases and how to use effective birth control.

Resident Counselor

Hertiage Christian Services

• Work with six residents whom have mental and physical disabilities such as, Alzheimer, Dementia, and cerebral palsy.

• Assisted residents in becoming more independent with daily living task.

• Took on the responsibility for individual residents and followed their program plan and document appropriate entries reports in a book log.

• Developed an understanding of each resident learning ability and uniqueness.

Nov 2010Present

Team Support Specialist Administrative

American Red Cross

Nov 2011Jul 2012

Donor and Client Support Specialist

American Red Cross

·Identify, control and retrieve suspect products

·Follow Red Cross procedures and communicate directly and precisely with customers to perform the retrieval of suspect products.

·Answers donor eligibility questions and product or donor concerns from collections staff, donors, or consignees in a timely manner.

·Perform other related duties as necessary to maintain the team workflow.

May 2005Jul 2006

Internship/Resident Counselor

Sojourner House

Researching information on the Clothes Line Project so that it can be implemented to the Sojourner House clients.Meet with clients one-on-one to discuss being a victim of violence and documented all progress notes using SOAP notes.Assisted in group therapy sessions with clients to explore and examine domestic violence and interpersonal issues.

Aug 2004Aug 2006

Associate of Science

Completed the A.S. in Liberal Arts curriculum that aspired me to earn a bachelor degree in Social Work.

Completed four seminar courses in the Human Services and the Field Work.

Skills

Microsoft Word

Typed letters memos in order to create reports and projects for school and work projects. Used Microsoft Word to print out labels and create envelopes. Experience in using citations and bibliography for managing sources and APA for research.