Membership FAQs

We hope the following Q&A will answer most questions people may have about membership at Oxford Playhouse. If you have any further questions, please don't hesitate to email us on membership@oxfordplayhouse.com or call 01865 305353.

How do I renew my Enjoy or Full Circle membership?

If you purchased an auto-renew membership, your membership will renew automatically each year, and will continue to do so until you inform us to stop, or you cancel your payment directly with your card issuer. If you purchased your membership with a one-off payment and it is due to renew within the next four weeks, you can renew online. You can also call the Ticket Office on 01865 305305 or visit us on Beaumont Street.

How do I upgrade my Enjoy or Full Circle membership?

Up until the expiry of your current membership, you can upgrade your membership and your new upgraded membership will be active for a year from that date. You will be charged for the difference in price. To upgrade, give our Ticket Office a ring on 01865 305305 or come in and visit us on Beaumont Street.

How do I downgrade my Enjoy or Full Circle membership?

Whether you have an auto-renew membership or purchased your membership with a one-off payment, members can choose to downgrade their membership on renewal. If you would like to downgrade, please notify the Ticket Office on 01865 305305 or visit us on Beaumont Street before your membership expires. You can also email us. We regret we do not offer pro-rata refunds for membership and therefore are unable to offer mid-year downgrades.

How do I cancel my Enjoy or Full Circle membership?

If you purchased your membership with a one-off payment, you do not need to do anything. Your membership will automatically expire. If you purchased an auto-renew membership, please get in touch by emailor by phone(01865 305305) at least ten working days before your renewal date to let us know you wish to cancel your auto-renew membership. If you cancel, you can continue to enjoy your member benefits until the expiry date of your current membership period. We regret we do not offer pro-rata refunds for membership if you choose to cancel before your expiry.

If you continue to experience difficulties logging in, please call the Ticket Office on 01865 305305 or drop us a line byemail, stating your name, membership number and registered email address.

I haven’t received my membership pack yet. What should I do?

If you have recently joined us a member, please allow 14 days for your welcome pack to arrive in the post. In the meantime, you can make use of all your benefits right away, simply quote your membership number when booking. You can find your membership number on the confirmation email your received when you signed up online, or it can be requested by calling the Ticket Office. If the guideline delivery time has passed and you still haven’t received your membership pack, please drop us a lineand we will send you a replacement.

I’ve lost my membership card, what should I do?

If your membership card is lost or stolen, please call the Ticket Office on 01865 305305 or email usto request a replacement.

How do I buy a gift membership?

Gift membership can be purchased online, by calling the Ticket Office on 01865 305305 or by visiting us on Beaumont Street. To purchase a membership as a gift online, please select ‘Gift Membership’ at the checkout. You or your chosen recipient will receive an email with instructions on how to activate the gift membership. Gift memberships must be activated within 12 months and require you to set up an account with us. If you’d prefer a gift membership pack to be sent out to you or your chosen recipient, rather than an email with activation instructions, please give us a call on 01865 305353 or email us.

Can I start/end my Enjoy or Full Circle membership on a specific date?

Yes. Please give us a ring on 01865 305305 or email usand we can amend the start or end date of your membership to suit specific dates. Membership start and end dates cannot currently be amended online.

I’ve just bought a membership online and I’d like to book members’ discounted tickets straightway. Can I do this?

Yes. Membership is valid from the moment you buy it, and you are able to use it straightaway.

When booking tickets online your members’ discount will be calculated automatically for eligible performances. Alternatively, give our Ticket Office a ring on 01865 305305 and they can help with members’ tickets and discounts. For new Full Circle members, please show your confirmation email to access the W Lucy Members’ Room.

How do I hear about priority booking periods?

In order to hear about all the new events going on sale, please make sure you have registered your email and are fully opted-in to receive emails from us, as we cannot guarantee notification by post. To change your mailing preferences at any time, please log in to My Accounton our website, give us a ring on 01865 305305 oremail us.

What are the members’ priority booking periods?

Priority booking periods vary and there may not be a priority booking allocation for all events. However, as a guideline, there is usually up to a week’s priority booking for each new season (Spring, Summer, Autumn) and a minimum of 24 hours for additional events programmed outside of this e.g. special events, one-night comedy etc. This is communicated via email on the day booking opens. Please make sure you have registered your email address and are fully opted-in to receive emails from us, as we cannot guarantee notification by post.

Please note: Due to the varied nature of our programme, we cannot guarantee priority booking for all events and membership does not guarantee tickets will be available as, on occasion, tickets can sell out during priority booking.

Can you claim Gift Aid on my membership?

Although members' are tremendously important to us and play an integral role in supporting the Playhouse by regularly buying tickets and coming to shows, the amount you pay to become a member does not include a donation. Therefore we cannot claim Gift Aid on your membership. However, if you are interested in supporting the Playhouse both as a member and a donor you might like to consider becoming a Friend of the Playhouse (from £500 per year).

How do I book tickets in the members’ priority booking period?

When booking online, firstly log into the Oxford Playhouse website using your email address and password. Select the shows and seats you’d like. If you are booking for a performance for which you are valid for a members’ discount, you will need to leave the tickets as 'Full Price'. After you press ‘Continue’, the discount will be applied automatically in your basket. When booking through the Ticket Office either by phone or in person, simply quote your membership number to a member of the Ticket Office team to obtain your priority booking.

How many members’ discounted tickets can I book?

Where members’ discounts are available, these apply to two tickets per event only.

Are the tickets I purchased with my membership still valid after my membership has expired?

Members can purchase member tickets up until the last day their membership is valid, i.e. the membership must be current when purchasing the tickets but need not be valid on the event date (although you will not be able to enjoy benefits such as entry to the W Lucy Members’ Room).

What’s the best way of keeping up-to-date with the latest news, events and announcements?

Please make sure that you are fully opted-in to receive emails from us so we can keep you up-to-date with on-sale dates, production news and programming announcements. All your email preferences can be amended at any time by going to My Account on our website.

What are the W Lucy Members’ Room opening hours?

Can I order food and drink to the W Lucy Members’ Room?

Yes, there is a selection of hot and cold light lunches, tea, coffee, and cakes, as well as wine, beer and soft drinks that can be ordered from the Circle or Foyer Bars. Our bar team will bring these to you in the Lucy Room.

How many guests can I bring into the Lucy Room with me?

Is the W Lucy Members’ Room ever closed?

The W Lucy Members' Roommay occasionally be closed for a private event or OP function. We will advise Full Circle members of any closures in advance. Please make sure that you are fully opted-in to receive emails from us so that you are notified of these closures, as we cannot guarantee notification by post.

How can I pass on my feedback/discuss any concerns I have about my membership or regarding another aspect of Oxford Playhouse?

Please do contact us with any feedback you may have or if you have not been able to find an answer to your question. Also, if anything about your membership is below your expectation please don’t hesitate to contact us. The Development Office can be contacted on 01865 305353or by emailhere.