Public Service Excellence
10 | 2017 Strategic Plan Progress Report
Document Management (Municipal Court)
• Implemented scanning and imaging of all criminal complaints upon filing from City Attorney’s Office for print on-demand capability for all
court staff
• Implemented scanning and imaging of court orders issued by judges
• Implemented scanning and imaging of all motions filed with court by city attorney, public defenders, defense attorneys,
and pro-per defendants
Reduction in Traditional Media Outlets for Citizen Communication (Public Affairs)
• Expanded use of electronic/social media channels to share information with public by adding City of Henderson Jobs Facebook page
• Promoted over 210 city services, events and community programs through use of electronic messaging display monitors and captured
over 730,000 followers across all social media channels
Training Alignment to Business Needs (Human Resources)
• Ratio of targeted training to open enrollment was 55:45 in fiscal year 2017, surpassing 40:60 ratio target
• Kept percentage of 1-2 hour trainings at 25 percent of total
• Reduced class cancellation rate to 14 percent
• Achieved average open enrollment class size of 16, above target of 12