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Excellent 4 night 5 day experience.
Lynn at the front desk could be a trainer for customer service. She was of great assistance when calling in the reservation, friendly and p...
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Excellent 4 night 5 day experience.
Lynn at the front desk could be a trainer for customer service. She was of great assistance when calling in the reservation, friendly and pleasant upon arrival, and enjoyable when checking out. She always had a smile for us. The world could use more "Lynns".
Thank you Lynn.« less

There were ants all over the window and AC which made it hard with small children to keep them from getting on my kids during nighttime.
Also, we were in the pool with the ki...
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There were ants all over the window and AC which made it hard with small children to keep them from getting on my kids during nighttime.
Also, we were in the pool with the kids around 10pm and one of the staff came and told us to quiet down. Which seemed odd since we were in the pool area not the hallways or room.« less

It seems some things were inconsistent., when they leave a bathroom shower mat the next day they don't when they my wife needed makeup wipes one day they left at the next day ...
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It seems some things were inconsistent., when they leave a bathroom shower mat the next day they don't when they my wife needed makeup wipes one day they left at the next day they didn't. We have to ask for towels twice because they only gave us a couple. And they didn't empty the coffee. I have an issue with the spa or hot tub whatever you want to call it I went to her on Thursday night when there was not a real lot of people and the hot tub was not very hot, for example the next day there were four and five year olds in the hot tub because it wasn't hot enough. So I couldn't use the hot tub cuz I worry about the little children peeing in it. Went to another hotel after our weekend stay and the hot tub was very very hot like it should be. They also have a sign that says no one under 16 should be in the hot tub. Your hotel does not have such a sign.« less

The hotel was very clean and the front desk was very attentive and friendly. We had major issues with our air conditioner, however, and after changing out the units two diffe...
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The hotel was very clean and the front desk was very attentive and friendly. We had major issues with our air conditioner, however, and after changing out the units two different times, it still was not blowing cold/cool air. We left for dinner and when we arrived back to our room at 12:30 am, we found a huge floor fan blowing in our room. The problem had not been fixed, and when we asked about a maintenance person, they said he gets off at 2:30 on Fridays for the entire weekend. We were offered a different room late that night, but it was too late to move all our belongings. The following morning we did change rooms, and that room cooled better, but was still below par and we figured it wasn't worth our breath to complain again. The price was not altered because of this inconvenience, and we didn't want to get a different hotel because 11 other family members were staying at the same hotel.
Like I said, the front desk staff was very friendly, but not to have maintenance on staff on a very busy, full weekend, does not make sense to me. I travel for a living and stay at many, many hotels across the US and abroad, and I have never encountered this type of situation - hence my 3 star rating.« less

Read management response to this review.

Management response from HospitalityMgr, Manager

Thank you for taking the time to write a review about your previous stay with us. I apologize that your experience was anything less than satisfying. Our goal is to not only meet the needs of each and every guest we serve, but to exceed your expectations to make your stay as pleasant and comfortable as possible.
Please know that your feedback is extremely valuable to us. Feedback such as yours assists us in improving our service and property on a daily basis. In addition, please know that your comments and issues will be addressed.
It is our hope that you will give us another opportunity to serve you. Again, I apologize for the inconvenience during your stay and hope to see you during your next visit.
Patrick Ragan
General Manager
Wingate by Wyndham
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The room was very clean and the bed was awesome. All the pillows and the roominess was great!!! The staff was very friendly, helpful, and professional. Thank u so much. We ...
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The room was very clean and the bed was awesome. All the pillows and the roominess was great!!! The staff was very friendly, helpful, and professional. Thank u so much. We will defininetly stay at these hotels again. Oh, and also resonably priced.« less

Read management response to this review.

Management response from HospitalityMgr, Manager

Thank you for taking the time to write a review about your previous stay with us. I am happy to hear that the cleanliness of our guess rooms meet your standards. It is always nice to hear nice comments about the staff. We will be looking forward to your next visit with us.
Patrick Ragan
General Manager
Wingate by Wyndham
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