Ease of drive installation, commissioning and maintenance: An international study

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Joseph Walker and Kate Leckie, MRS Awards, Finalist, December 2013

This article describes international qualitative research by Control Techniques, the industrial technology company, in order to understand how the installation, commission and maintenance of its products could be made easier. View Summary

This article describes international qualitative research by Control Techniques, the industrial technology company, in order to understand how the installation, commission and maintenance of its products could be made easier.

Structured, in-depth face-to-face interviews were conducted with two groups: those who were involved in 'hands-on' work with the company's products and those who do not have a hands-on role, but have an influence on specification decisions.

Over 100 usability issues were raised during the research, allowing the company to develop new product ranges to meet these needs.

2

The Co-operative taste team

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Best Practice

MRS Awards, Winner, December 2013

This article describes how Co-operative Food, the UK grocery business, changed the way its taste testing panel functioned, in order to improve its own-brand offering. View Summary

This article describes how Co-operative Food, the UK grocery business, changed the way its taste testing panel functioned, in order to improve its own-brand offering.

This article describes research by LEO Pharma, a healthcare company, which reviewed dermatological indications in order to understand where the greatest business opportunities lay. View Summary

This article describes research by LEO Pharma, a healthcare company, which reviewed dermatological indications in order to understand where the greatest business opportunities lay.

An 'unmet need' scale was developed to allow the comparison of symptoms.

Three phases of research were undertaken: a key opinion leader workshop where experts discussed their views; telephone interviews with dermatological experts in four very different markets; and social media listening to understand patient views.

The research led to the decision to suspend product development due to competitive markets already existing for the conditions that most concerned patients.