AN alarm sounded when Liam Parr told me about a dust-up with British Telecom.

An engineer came to resolve a problem with Liam’s broadband . . . and cut off his burglar alarm.

Liam, of Shiremoor, North Tyneside, had to pay £104 to get the alarm fixed. He told me: “I had problems with my BT broadband and they sent an engineer out who, in the process of repairing it, tampered with my burglar alarm.

“A call centre agent only offered me £60 and I refused. I was told a higher level manager would contact me but, five days later, there was no phone call.”

I asked BT for a comment, and they said they were already on it. A spokeswoman said: “The complaint was resolved and the money refunded.”