Noticeboard

Extended Opening Hours

Our Opening Hours have changed, for more information please see our announcement in our opening hours section of our website.

If you have any comments or feedback you would like to give regarding this, or about anything else happening at Kirkstall Lane, please email kirkstall.lane@nhs.net or call 0113 295 3666 and ask to speak with the practice manager

Appointments

You can book an appointment by phone or in person. Appointments are 10 minutes long, however if you feel you need longer, please tell the receptionist when you book.

We offer the option to book appointments in advance with a doctor of your choice. We are trying to extend the range of appointment times to early mornings and later evenings to help those who work. Please be aware as some of our doctors work part-time and so can only offer appointments on certain days.

Urgent appointments

If you feel your problem cannot wait and you need urgent medical attention today then we provide same-day appointments. Just tell the receptionist when you request the appointment.

Demand for these appointments can be very high especially in the winter and on Monday mornings. Please use this service responsibly.

Telephone consultation with a doctor is also available if you feel this is more convenient to deal with your problem.

Remember local pharmacists are trained to give advice and treat many minor conditions such as coughs, colds and sore throats and can provide services such as emergency contraception and pregnancy testing.

Cancelling appointments

Up to 15% of patients who book an appointment then fail to turn up. This wastes doctors' time and leads to longer waiting times for other patients. Please tell us if you cannot make an appointment so the time can be used for someone else.

Home Visits

If possible please try to telephone reception before 10am if you require a home visit.

A doctor or nurse may phone you back as it may be that your problem can be dealt with by telephone advice, or that it would be more appropriate to send a nurse, or indeed arrange a hospital attendance.

House visits are only available for patients who are housebound because of illness or disability.

Please remember that several patients can be seen in the practice in the time that it takes to make one home visit. There are also better facilities for examining and treating patients at the Medical Centre.

Test Results

If you have an abnormal test result we will endeavour to contact you, so please make sure we hold up-to-date contact details for you.

You can also obtain results by phoning the practice. If a follow-up with the doctor is required then this is nothing to worry about, it simply means that the doctor wishes to discuss an aspect of the result or your care with you, rather than having a receptionist convey a simple message about your results.

Please note that the practice has a strict policy regarding confidentiality and data protection and we will only release test results to the person to whom they relate unless that person has given prior permission for the release of this data or they are not capable of understanding the results.

When you take your test you will be told how long it will be before the results are returned to the practice.

It is your responsibility to check your results and to make an appointment to discuss them with your doctor if your are advised to do so.

How to request telephone advice

We offer telephone consultations with a GP as a way of conveniently consulting with your doctor. Telephone appointments are suitable where no examination is required.

when you book a telephone appointment, you will be offered an appointment at a specific time and the doctor will call you within 30 minutes of that booked time.

we ask patients to be available and by their phone during this time. If the doctor is unable to reach you within 2 attempts, then the appointment will be closed and you will need to call the surgery and re-book.

How to book appointments online

If you would like to book and appointment online please contact reception on 0113 295 3666 and request a user name and password.

Once you have this, click on the 'Access the appointment booking system' button on our homepage.

Notice about booking appointments online for Blood Tests:

If you are booking an appointment with a nurse for a blood test, please do not book an appointment after 4pm. Blood samples must be sent to the laboratory on the same day and cannot be sent after 4pm. Thank you.