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Listening can be a tricky business, as this video of Dwight Schrute (The Office, US) illustrates.
Yet to learn and innovate, it is vital that organisations listen well to their stakeholders (e.g. employees, customers, and colleagues). A recent article in the Journal of Change Management (Whitley & Price, 2014) showed that organis...

In the early stages of World War II, as the Allies escalated the intensity of their military campaign against the Axis powers, the mathematician Alan Turing and a British cryptanalyst team at Bletchley Park waged a secret battle against the German Navy's Enigma cipher machine which was being used to transmit coded messages.
An extremely sophisticated device, many considered Enigma unbreakable. Be...