Issues list alerts

I'm having a problem with the alerts that are sent from an issueslist. The text of the alert is VERY unhelpful - this is all I get:

The issues list is the only list that references the item ID in thealert, rather than the item title. I remember looking into thisissue quite extensively at least a year ago, and at that time Ireceived an answer from Microsoft that it was a "known bug".

I was wondering if there's been any fix in the meantime? I knowwe're not up to date on our service packs - or maybe there's ahotfix now?

Alternatively, is there any way I can get in there and modify thetext of the alert? Even if I get the item title to show, I'd stilllike it to contain more information. We're signing people up forthese alerts via Jan Tielen's "User Alerts" webpart, which I learnedabout here (thanks!). The idea is to get people to visit the sitemore frequently, not confuse them further!

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2 Answers Found

I haven't done this for quite some time and I don't remember testing iton the Issues list but you could take a look at the file that begin withNotif* in the C:\Program Files\Common Files\Microsoft Shared\web serverextensions\60\TEMPLATE\1033\XML directory.

I was able to change the text of the alerts throughthese XML files. However, even though "ItemName" is specificallyreferenced in the XML, it still comes through as the item ID inemail alerts sent from issues lists. (It properly shows the title inalerts sent from all other types of lists, though.) I'm prettysurprised Microsoft hasn't come up with a hotfix for this - at leastnot one I've been able to find!

On a related note, does anyone know if it's possible to set theimportance level of an alert email? My boss wants the emails to havethe little exclamation mark so people won't ignore them....

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