How can I activate my GCash service?

First, a Globe or Touch Mobile subscriber should register to be able to convert their GCash (cash-in) at authorized GCash outlets or send GCash to another Globe or Touch Mobile subscriber. A subscriber doesn't have to register to receive GCash. However, he must register to be able to convert GCash to cash (cash-out) or send GCash to another subscriber.

To register, subscriber just has to send the following message to 2882:

The subscriber will then receive an acknowledgment receipt of the successful registration.

Also, it is important that the subscriber registers his real name and details as the information will to have to match his I.D.

How do I load GCash into my phone?

Just go to any Authorized GCash outlets which accept cash-in transactions. Show required identification to frontliner. Give the frontliner the cash plus the processing fee and the outlet will send the GCash directly to your mobile phone number.

Business Center.

The GTBC will submit the documents to GXI and

delete the previous record. The GCASH sub will be advised to apply a new

3) Why do we need to suspend the card?

The card needs to be suspended to secure and would not be used by anyone.

4) Upon Suspension, can the GCASH sub do GCASH transaction?

Yes. All GCASH Services like P2P, Billpay. GCASH to Load, Donate etc.

5) Would the customer pay for the replacement due to the lost card?

Yes and he/she will be asked to go to the commercial website for registration.

6) After applying for a replacement, how long would be the delivery of the new card?

The card will be delivered on the specified

address 2 weeks from the time of application. To follow up for the

replacement they can call 2882.

E. AFTER SALES - DEFECTIVE CARD

1) What is the difference of a defective and damage card?

Defective card is defined if the card upon

receipt within 5days after delivery, is not working upon withdrawing via

ATM or the information or design in the card based on the registration

online did not match. For damage is defined as customer initiated or

regular wear and tear. With this, GXI will not be replacing this but the

customer can request for a new card.

2) What does the GCASH CARD holder needs to bring in the Store?

They can go to the nearest Globe Business Center and bring the following:

a. Photo copy of the valid ID

b. The defective card in question

3) Would the customer pay for the replacement of the card?

No. GXI will be shouldering everything then the new card will be sent to the department head.

4) How long the replacement card will be delivered to GCASH Card customer?

They will receive the card 2 weeks latest since

we need to wait for the card and documents from the business center.

5) Does the customer need to register again online for the replacement in lieu of the defective card? No need but we will be using the information including the photo that was used and uploaded online on their first application.

F.) AFTER SALES - ATM Issues

1) If the customer encountered an incorrect dispense of cash from the ATM machine what does he/she needs to do

assuming it was validated that there was a debit to his/her wallet:

a. Call the hotline number

b. The customer needs to provide the following info:

i. Name of the customer

ii. Date of incident

iii. Time of incident

iv. Name of the bank and the exact location of the ATM where he/she tries to process a withdrawal

via ATM including the amount that was attempted to be withdrawn.

2) How long the issue would will be fixed?

3 to 5 banking days and the suspected amount will be credited back to his/her wallet.

3) Would there be a notification if there was an adjustment to their wallet?