Staff are the single biggest expense of any agency and average rates of churn for our profession are around 30%, making it a significant part of your biggest cost, so it's something you want to manage properly. Read more

Dear Liz, my boss always mutters under her breath rather than addressing me directly and there’s only so many more times I can say ‘pardon’ or ‘what did you say’. How can I tell her to speak up without being rude? Read more

This highly scientific, carefully compiled personality assessment from Bray Leino will calculate which of the common agency personality stereotypes you most closely resemble so have a go now! Read more