Offshore Outsourcing

Introduction

Offshore outsourcing has emerged a very important and
popular business practice in the new millennium.
Organizations across the world look at outsourcing as a way
to save costs and resources. Most of these organizations
from the western world give India top priority in their
offshoring negotiations.

Why India?

India's edge over other countries is not difficult to
explain. The Indian companies offer tasks at highly
competitive rates and also produce quality work. Indians'
comfort with the English language is another factor. It has
become very common for Indian companies to hire special
coaches and trainers to orient the employees with the
western values and cultural expectations. There are
well-defined timeline and quality checking processes that
keep the employees on track. To sum it up all, the Indians
have taken the incoming business very seriously.

The results are showing. The volume of work outsourced to
India is ever on the increase. Accolades for the quality,
expertise and dedication have been flowing in too. About 400
Indian companies are doing big business in the IT
outsourcing business.

What is Outsourced?

A large variety of work is being outsourced. Apart from
BPO and other IT/ ITES work, healthcare, E-learning, web
development and several other kinds of work is being
outsourced both within a country and offshore.

A unique feature of offshore services is that it has to go
on 24/7, to meet the different timezones. Apart from general
backoffice and process work, companies have started
outsourcing specialized expertise. Programming, web design
and development are some examples. The service agreements
could be either short-term or long-term. Such companies
outsource specialized work and concentrate time and other
resources on developing their markets. However such
endeavours can misfire when the buyer and vendor do not
communicate regularly.

Offshore outsourcing is looked upon by many companies as a
way to create a base in a foreign land. These companies may
be looking to expand their operations to this country, and
may want to use the outsourcing arrangement as a means of
testing the grounds.

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