Privacy Policy. Please see iPage Hosting's Privacy Policy for further information on what type of information iPage Hosting collects, how it is used and when it may be disclosed. Subject to iPage Hosting's Privacy Policy, this Data Request Policy describes the types of requests for data that iPage Hosting may receive and how iPage Hosting may respond to such requests.

Data Requests. A data request is a request for information or documents relating to Subscriber accounts in connection with official criminal investigations or other official legal proceedings. Except in limited emergency situations (see below), iPage Hosting requires data requests to be made through formal U.S. legal process and procedures, and we respond to such requests as required by law. Examples of data requests include:

Subpoenas

Court Orders

Search Warrants

Legal process received from outside the United States may require a Mutual Legal Assistance Treaty (MLAT) with the United States

Other forms of legal process such as Civil Investigative Demands

Preservation Requests. A preservation request asks iPage Hosting to preserve Subscriber account records in connection with official criminal investigations or other official legal proceedings. Preservation requests must include the following information:

Identification of the account(s) at issue (as further described in Section 4 below);

Identification of the investigating agency and/or specific pending official proceedings (requests must be signed on law enforcement letterhead);

Assurances that the requesting agency or individual is taking steps to obtain appropriate legal process for access to the data that iPage Hosting is being asked to retain; and

A valid return email address and phone number.

Emergency Requests. An emergency request is only appropriate in cases involving imminent serious bodily harm or death. We respond to emergency requests when we believe in good faith that such harm may occur if we do not respond without delay.

Notice to iPage Hosting Subscribers. iPage Hosting's policy is to notify its Subscribers of requests for their data unless iPage Hosting is prohibited from doing so by statute or court order.

Information to Include in a Request. The following information must be included in a request for Subscriber data:

First and last name of the customer and email address associated with the account; and

Domain name and/or IP address associated with the account.

iPage Hosting may not be able to respond to a request without this information.

Additionally, iPage Hosting reserves the right to request a copy of the complaint and any supporting documentation that demonstrates how the information requested is related to the pending litigation and the underlying subpoena.

Sending a Request to iPage Hosting. iPage Hosting is located in Burlington, Massachusetts and all Requests should be sent to that location or mailed or faxed to:

IMPORTANT NOTE: IN THE EVENT YOU SEND US A NOTICE OF ANY KIND VIA EMAIL AND DO NOT RECEIVE A RESPONSE FROM US, PLEASE SUBMIT A DUPLICATE COPY VIA PAPER AND/OR FAX (FAX # 781-998-8277). DUE TO THE VAGARIES OF THE INTERNET AND EMAIL COMMUNICATION IN PARTICULAR, INCLUDING WITHOUT LIMITATION THE BURDENS OF SPAM AND THE OCCASIONAL UNINTENDED EFFECTS OF SPAM FILTERS, SENDING AN ALTERNATE FORM OF NOTICE, WILL HELP ASSURE THAT YOUR NOTICE IS RECEIVED BY US AND ACTED ON IN A TIMELY MANNER.

Fees. iPage Hosting may seek reimbursement for costs in responding to requests as provided by law and may charge additional fees for costs in responding to unusual or burdensome requests.

Available Information. Depending on the type of formal legal process provided, iPage Hosting may be able to respond with one or more of the following types of data:

Non-Content. iPage Hosting will produce non-content information such as basic Subscriber information which may include the following subject to a valid request:

Name

Email addresses

Date and time of account creation

Billing information

IP Logs

Content. iPage Hosting will only produce Subscriber content (such as website files and email content) pursuant to a valid search warrant from an entity with proper jurisdiction.

Unlimited disk space

There is no cap on the disk space we provide to deliver the content of your website. As long as you are fully compliant with our Terms of Service and utilize storage for the normal operation of your iPage website, you will have access to unlimited space.

Please keep in mind that in a few cases, we have had to work with customers to reduce the number of files they are using. Typically, these file counts are in the tens of thousands, and we've been able to help our customers manage them effectively.

Unlimited email addresses

If your plan offers unlimited email addresses, you can create as many mailboxes (i.e., POP/IMAP accounts) as you'd like. Each individual mailbox has a storage capacity of 500MB or 10,000 email messages, whichever comes first.

Let's Get Started!

MySQL

MySQL is most commonly used for web and embedded applications and has become a popular alternative to proprietary database systems due to its speed and reliability. iPage provides customers with MySQL database and phpMyAdmin interfaces.

MySQL is a free open source database management system; more information can be found at http://www.mysql.com.

Scalable

We have no set limits when it comes to bandwidth — which is the amount of traffic and data that flows between your website and the rest of the internet — and our architecture was built to support more than 99.5% of our customers' bandwidth demands.

Because we offer what is known as a shared architecture, our customers share both the hardware and the "pipes" we use to transmit data across the web, so we do monitor bandwidth to ensure optimum performance for our customers. Again, we are able to support more than 99.5% of customers with no issues at all. However, in some wonderful cases, customers become so successful that their traffic and data transfer outgrow our shared architecture. When that happens, we work with the customer to identify scalable solutions, such as our Virtual Private Servers.

30-day money-back guarantee

If you're not satisfied with iPage, we'll give you your money back. No questions asked. During the first 30 days, we'll refund your hosting fees in full.

Customer Satisfaction at iPageYour satisfaction is our top priority, and we're confident that you'll be pleased with our services:

how easy it is to set up a website

friendly, 24x7 phone support

SiteLock's state-of-the-art security suite

Still, if you try us and decide that iPage just isn't for you, we think you should get your money back.

What Happens to Your DomainIf you register a domain through iPage, please note there is a non-refundable $15 domain fee. This fee not only covers our own costs, but it ensures that, even if you're dissatisfied with your experience at iPage, you won't lose your domain name. You'll be free to transfer it or simply point it elsewhere.

Please note: The 30-day money-back guarantee applies to our hosting plans; it does not apply to most add-on services, such as domains, as mentioned above.

Free Domain Registration

Free domain registration is for qualified plans only, it is free for one year and renews at the regular rate at the end of your term. If you register a free domain through us and wish to cancel your account, there is a nonrefundable $15.00 domain fee if you would like to keep your domain. This not only covers our costs, but ensures that you won't lose your domain name. Regardless of the status of your hosting service, you'll be free to manage it, transfer it after any required lock periods, or simply point it elsewhere at your convenience. You retain ownership of your domain until the end of its registration period unless you elect to extend it.

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Referral information field

Be sure your referral enters your username or domain in the "Friend or website who referred you" field during the last step of their account setup.

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