Compared to 2016, the new contract includes a number of additional works aimed at promoting and advertising the Public Services Portal (EPGU), such as www.gosuslugi.ru website search optimization, marketing mail-outs powered by a special module for EPGU targeting and information support on Odnoklassniki (Classmates) social media.

RT Labs will be supporting the availability of the new functions developed in 2016. They include an EPGU background query module for automated verification of user’s overdue payments (specifically, traffic penalties and taxes); a module for regional content integration in the EPGU interface, launched as part of the MultiRegionality project initiated by the Russian Telecom Ministry; an anomalies module and an EPGU targeting module.

Given the ever increasing workload on E-Government Infrastructure, the contract stipulates enhanced requirements for the quality of service, including tighter processing deadlines for some of the queries and for incident resolution. Broader requirements now apply to operation quality monitoring on the portal’s information systems and services. From now on, Telecom Ministry’s Situation Centre will be receiving regular updates on the status of specific IEP components and the results of monitoring the quality and availability of EPGU services.

Such works as the operation of Chief Engineer Stand (SGK) information system, Situation Centre (SC) sub-system, Russian Federal Core Certification Centre information system (IS GUC) are not on the list any more. Technical support for regional public service portals (RPGU) is also outside the scope of the new contract.

‘The operation of E-Government Infrastructure has long, and with good reason, been a hallmark of our Company. With our expertise and competence, we are in a position to deliver excellent service in an environment of ever growing workload and the number of services,’ said Vadim Kalmykov, Deputy General Director for Product and Solution Operation, RT Labs.

‘RT Labs acts as E-Government’s one-stop centre for design and service and is engaged in independent work under the government contract for the operation and development of E-Government’s infrastructure. Our team has gained good ground here – in 2017 we will have fully concentrated all the competences on IEP front and back systems at our company,’ said Mikhail Bondarenko, General Director, RT Labs.

The number of users registered on EPGU is now around 45.5 million. Of these, 6 million registered between January and April this year.
Individuals, legal entities and foreign nationals can use 1,000 federal, 9,000 regional and 20,000 municipal e-services on EPGU.

Most commonly, EPGU is used for checking the status of personal pension insurance accounts, registering a motor vehicle, applying for a firearms licence, driver’s licence or Russian passport or for registering at permanent or temporary residences.

The portal has served as a gateway for around 14 million payments worth RUB 16 billion. The number of payment transactions registered between January and April 2017 was 3.3 million worth over RUB 3.5 billion.