3 1. Overview Mobile devices such as smartphones and tablets are exceptionally vulnerable to security breaches. They re frequently loaded with unknown applications, communicate over untrusted networks, are often purchased without regard to IT standards and security features, and are easily lost. Mobile Device Management (MDM) products and platforms can help to mitigate these mobile security risks. But managing mobile devices is a multi-faceted and complex subject, involving policy management, secure communications, secure storage, device authentication, remediation and auditing. The National Institute for Standards and Technology (NIST) and the Defense Information Systems Agency (DISA) have assumed the leading role in defining requirements for Mobile Device Management systems for government agencies. This white paper will examine NIST and DISA efforts to articulate requirements for managing mobile devices. Specifically, this paper will: Review the risks of managing mobile devices described in the NIST draft report Guidelines for Managing and Securing Mobile Devices in the Enterprise (NIST Special Publication Revision 1, draft, July 2012). Outline high-level capabilities that should be provided by MDM systems, as listed in the same document. Explore many of the detailed MDM requirements listed in Mobile Device Management (MDM) Server Security Requirements Guide, draft version 1 from DISA.»» Show how an MDM platform such as ForeScout MDM, powered by MaaS360, can help organizations address those requirements. ForeScout Technologies, Inc. Access ability. Page 1

4 2. Mobile Security Risks What makes mobile devices risky and why is it so important to manage them? NIST Special Publication Revision 1 (draft), Guidelines for Managing and Securing Mobile Devices in the Enterprise, provides a comprehensive overview of the risks inherent in mobile devices. Section 2.2, High-Level Threats and Vulnerabilities, outlines many of the specific dangers and also advocates technologies required to alleviate them. These risks and mitigation strategies are summarized in the following table. Readers can consult pages 3-6 of the NIST publication for details. Vulnerabilities Mitigation Strategies Lack of Physical Security Controls The devices mobile nature makes them much more likely to be lost or stolen than other devices [O]rganizations should assume that mobile devices will be acquired by malicious parties who will attempt to recover sensitive data either directly from the devices themselves or indirectly by using the devices to access the organization s remote resources. Use of Untrusted Mobile Devices Encryption of data stored on the device. Authentication of users attempting to access the device or resources accessible through the device. Many mobile devices, particularly those that are personally owned (bring your own device [BYOD]), are not necessarily trustworthy. Current mobile devices lack the root of trust features (e.g., TPMs)... There is also frequent jailbreaking and rooting of mobile devices, which means that the built-in restrictions on security, operating system use, etc. have been bypassed Restrict or prohibit use of BYOD devices. Fully secure each organization-issued phone before allowing it to be used. Employ technical solutions for achieving degrees of trust, such as running the organization s software in a secure, isolated sandbox on the phone, or using device integrity scanning applications. Use of Untrusted Networks Communications systems such as Wi-Fi and cellular networks are susceptible to eavesdropping, which places sensitive information transmitted at risk of compromise. Manin-the-middle attacks may also be performed to intercept and modify communications... Encrypted communications. Mutual authentication to verify the identities of endpoints. Use of Applications Created by Unknown Parties Mobile devices are designed to make it easy to find, acquire, install, and use third-party applications Organizations should plan their mobile device security on the assumption that unknown third-party mobile device applications downloadable by users should not be trusted. Prohibit all installation of third-party applications. Implement whitelisting to prohibit installation of unapproved applications. Implement a secure sandbox to isolate the organization s data and applications from all other data and applications on the mobile device.»» Prohibit or restrict browser access, or use a separate browser within a secure sandbox. ForeScout Technologies, Inc. Access ability. Page 2

5 Vulnerabilities Mitigation Strategies Interaction with Other Systems Mobile devices may interact with other systems in terms of data synchronization and storage [such as] connecting a mobile device to a desktop or laptop [or] automatic backups of data to a cloud-based storage solution [T]he organization s data is at risk of being stored in an unsecured location outside the organization s control; transmission of malware from device to device is also a possibility. Restrict the connection of mobile devices to computers. Block access to remote services. Use of Untrusted Content Mobile devices may use untrusted content that other types of devices generally do not encounter. An example is Quick Response (QR) codes [M]alicious QR codes could direct mobile devices to malicious websites Educate users on the risks inherent in untrusted content. Restrict peripheral use on mobile devices, such as disabling camera use in order to prevent QR codes from being processed. Use of Location Services [M]obile devices with location services enabled are at increased risk of targeted attacks because it is easier for potential attackers to determine where the user and the mobile device are, and to correlate that information with other sources about who the user associates with and the kinds of activities they perform in particular locations. Disable location services. Prohibit use of location services for particular applications such as social networking or photo applications. Table 1: Vulnerabilities and Mitigation Strategies from NIST SP Revision 1 ForeScout Technologies, Inc. Access ability. Page 3

6 3. Mobile Device Management Requirements The NIST publication (Guidelines for Managing and Securing Mobile Devices in the Enterprise) further summarizes several capabilities essential to an effective MDM system. Many of these are similar to the capabilities commonly found in laptop and other systems management products, but there are a few key areas where the requirements for managing mobile devices are significantly different - notably those related to controlling the download and use of apps. The following is a summary of the NIST requirements. Readers can consult pages 8-9 of the NIST publication for more details. General Policy An MDM system must centrally manage security policies. This includes restricting the use of hardware features such as cameras, GPS, Bluetooth and media interfaces, restricting the use of software features such as web browsers, clients, and app installation services, and managing Wi-Fi and Bluetooth wireless interfaces. Policy management must also include monitoring and reporting on policy violations. Data Communication and Storage An MDM system should enforce strong encryption of communications between the mobile devices and the organization, as well as the strong encryption of data stored on both built-in and removable storage. The system should also be able to wipe stored data when a device is lost or stolen, or after a predetermined number of unsuccessful authentication attempts. User and Device Authentication An MDM system should enforce password requirements and other forms of authentication, set parameters for password strength and incorrect password retries, and allow administrators to reset access remotely. The system should be able to force devices to lock themselves after a specified idle period and to remotely lock devices left in unsecure locations. Applications An MDM system should be able to control applications on devices through whitelisting and blacklisting, and by installing, updating and removing applications remotely. The system should be able to prevent devices from synchronizing with local or cloud-based systems, and to prevent access to the enterprise network if the devices have been rooted or jailbroken, or have the wrong version of the MDM client. The MDM system should be able to distribute applications from a dedicated app store. Additional DISA Requirements While the aforementioned NIST publication provides useful high-level descriptions of required MDM capabilities, more specific requirements can be found in a companion document created by DISA for the U.S. Department of Defense (DOD). The document, Mobile Device Management (MDM) Server Security Requirements Guide, draft version 1, contains almost 300 rules that could potentially be applied to MDM systems used in defense organizations. It is important to note that this Security Requirements Guide (SRG) is still an early draft, and represents a laundry list of possible requirements submitted by agencies, vendors, contributors to standards organizations, and others. No single MDM product could possibly implement all of the suggested features in the foreseeable future. However, over time this list will be consolidated and refined, and even in its current state it offers a valuable trove of ideas for what MDM systems could eventually provide. In the following section, we look at a small selection of the rules included in the MDM SRG from DISA. To give the suggested requirements structure, we have grouped them into the four categories of requirements outlined in the NIST publication discussed earlier (note that this is not the sequence in which they appear in the DISA SRG). We also examine how a commercial mobile device management platform can address these requirements using examples from ForeScout MDM, an MDM system powered by MaaS360 which is currently in use in numerous federal agencies. ForeScout Technologies, Inc. Access ability. Page 4

7 4. Managing Policies Requirements from the MDM SRG The MDM server must have the administrative functionality to centrally manage configuration settings, including security policies, on managed mobile devices (SRG-APP MDM MDM_rule) The MDM server must have the administrative functionality to centrally manage the following security policy rules on managed mobile devices: Enable or disable Bluetooth (SRG-APP MDM MDM_rule) Enable or disable Wi-Fi (SRG-APP MDM MDM_rule) Enable or disable the GPS receiver (SRG-APP MDM MDM_rule) Enable or disable all cameras (SRG-APP MDM MDM_rule) Enable or disable the USB Port mass storage mode (SRG-APP MDM MDM_rule) Enable or disable Wi-Fi tethering (SRG-APP MDM MDM_rule) The MDM server must notify when it detects unauthorized changes to the security configuration of managed mobile devices (SRG-APP MDM MDM_rule) The MDM server must be able to detect if the security policy has been modified, disabled, or bypassed on managed mobile devices (SRG-APP MDM MDM_rule) The MDM server must support the capability to deploy operating system and application updates via overthe-air (OTA) provisioning for managed mobile devices (SRG-APP MDM MAM_rule) The MDM server must produce a systemwide (logical or physical) audit trail composed of audit records in a standardized format (SRG-APP MDM SRV_rule) The MDM server must record an event in audit log each time the server makes a security relevant configuration change on a managed mobile device (SRG-APP MDM SRV_rule) How ForeScout MDM Can Help Note: Although the SRG uses the term MDM Server, cloudbased solutions can meet the same requirements without requiring a server in the data center. They can also help agencies achieve the goals of the Office of Management and Budget s Cloud First policy without the risks associated with storing application data in the cloud. Set Security Policies and Push Them to Mobile Devices The ForeScout MDM platform makes it easy for administrators to enable or disable hardware and software features, including: Cameras USB connections Bluetooth Wi-Fi tethering Data networks (such as Wi-Fi) GPS use for location detection Native web browsers clients As illustrated in Figure 1 below, for many of these, the administrator can choose between enabling, disabling, or allowing users to decide whether to enable the feature. Many OS-specific features can also be managed. For example, administrators can disable Siri and icloud backup on Apple ios devices. ForeScout Technologies, Inc. Access ability. Page 5

8 Figure 1: Administrators can enable or disable a wide range of hardware and software features on mobile devices Detect modifications and block devices that are non-compliant ForeScout MDM features a compliance engine that lets IT administrators easily define and implement smartphone and tablet compliance rules to deal with specific events and contextual changes. Managed devices are continuously monitored for violations of defined rules or events. Policies and events that can be monitored include minimum operating system versions, encryption enforcement, application white lists and black lists, SIM change, roaming state change, and jailbreak/root detection. (Figure 2) Figure 2: Administrators can detect when a device is non-compliant with policies and respond with a variety of defensive actions. ForeScout Technologies, Inc. Access ability. Page 6

9 If a policy violation occurs, ForeScout MDM can take action by: Alerting the user and administrator Blocking corporate access Preventing the device from using Wi-Fi and VPN connections Wiping the device s memory to factory default settings. OTA Provisioning and Update ForeScout MDM provides the ability to provision and update mobile devices over-the-air (OTA). It can enforce minimum operating system versions, push Wi-Fi, VPN and clients, push content like documents and spreadsheets, push required security applications, and give users access to approved app stores. ForeScout MDM also provides flexible provisioning procedures: Mobile devices can be provisioned directly by administrators Administrators can send users an enrollment request by and SMS Authorized users can enroll and provision their own devices through a self-service portal. Audit Trails ForeScout MDM creates a centralized audit trail of all operational and security events for each mobile device. Administrators can analyze the log data to track configuration changes, as well as events that may indicate an attack or security violation. 5. Communications and Storage Requirements from the MDM SRG The MDM server must use cryptography to protect the integrity of remote access sessions with managed mobile devices (SRG-APP MDM MDM_rule) The cryptographic module supporting encryption of data in transit (including and attachments) must be FIPS validated (SRG-APP MDM MDM_rule) The MDM server must encrypt all data in transit (e.g., mobile device encryption keys, server PKI certificates, mobile device data bases) using AES encryption (AES 128 bit encryption key length is the minimum requirement; AES 256 desired) (SRG-APP MDM SRV_rule) The MDM server must employ automated mechanisms to facilitate the monitoring and control of remote access methods (SRG-APP MDM SRV_rule) The MDM server must provide the administrative functionality to transmit a remote Data Wipe command to a managed mobile device (SRG-APP MDM MDM_rule) The MDM server must have the administrative functionality to perform a Data Wipe function whereby all data stored in user addressable memory on the mobile device and the removable memory card is erased when the maximum number of incorrect passwords for device unlock has been reached (SRG-APP MDM MDM_rule) How ForeScout MDM Can Help Encryption ForeScout MDM allows administrators to require that data stored on devices be encrypted. In addition, all information communicated between mobile devices and ForeScout MDM is transmitted over the SSL 3.0/ TLS 1.0 protocol, using FIPS compliant encryption modules. Monitoring remote access methods ForeScout MDM can monitor and control remote access methods by distributing VPN (Virtual Private Network) profiles, enforcing the use of VPNs for remote communications, tracking the use of remote data networks, and allowing or disallowing the use of Wi-Fi connections. Wiping devices ForeScout MDM allows administrators to perform both full and selective data wipes. The former removes all data from the device, and the latter specifically removes enterprise data and applications, leaving behind the user s personal information and applications. The system protects users from unnecessary wipes by sending warning messages that a wipe will be performed after a grace period if the user does not take action to bring the device back into compliance. ForeScout Technologies, Inc. Access ability. Page 7

10 6. User and Device Authentication Requirements from the MDM SRG The MDM server must uniquely identify mobile devices managed by the server prior to connecting to the device (SRG-APP MDM MDM_rule) The MDM server must disable network access by unauthorized server components or notify designated organizational officials (SRG-APP MDM SRV_rule) The MDM server must provide mutual authentication between the MDM server and the provisioned device during a trusted over-the-air (OTA) provisioning session (SRG-APP MDM MDM_rule) The MDM server must have the capability to enable and disable a managed mobile device (SRG-APP MDM MDM_rule) The MDM server must have the administrative functionality to centrally manage the following security policy rules on managed mobile devices: Enable or disable device unlock password (SRG-APP MDM MDM_rule) Maximum password age (e.g., 30 days, 90 days, 180 days) (SRG-APP MDM MDM_rule) Set the number of incorrect password attempts before a data wipe procedure is initiated (minimum requirement is 3-10) (SRG-APP MDM MDM_rule) How ForeScout MDM Can Help Access Control ForeScout MDM can block unauthorized devices from accessing the enterprise network. It also has the ability to quarantine unknown devices; that is, to block the devices from the enterprise network until an administrator can review them and make a decision about whether to provide access. Managed devices can be disabled by the administrator if they are non-compliant, or if there is suspicion that the device has been lost or stolen. Authenticating devices to the server ForeScout MDM uses digital certificates to authenticate mobile devices to the MDM server. For example, Apple ios devices use the Simple Certificate Enrollment Protocol (SCEP) to generate a certificate enrollment request for the ForeScout MDM Certificate Authority (CA), which sends the device an identity certificate. For Android devices, the MDM platform sends encrypted configuration information over the air. Managing passwords ForeScout MDM allows administrators to control password policies on mobile devices. Rules can be established about whether passwords need to include an alpha (non-numeric) character, the minimum password length, the maximum allowable age for passwords, the idle time allowed before the device is locked and needs to be opened again with a password, and the number of failed login attempts allowed before data on the device is wiped. Figure 3 below shows the password policies available for ios devices (note that the password policies supported vary between different mobile device platforms). Administrators can also reset passwords on mobile devices remotely. Figure 3: ForeScout MDM lets administrators create strong password policies for mobile devices ForeScout Technologies, Inc. Access ability. Page 8

11 7. Applications Requirements from the MDM SRG The MDM server must detect and report the version of the operating system, device drivers, and application software for managed mobile devices (SRG-APP MDM MDM_rule) The MDM server must support organizational requirements to install software updates automatically on managed mobile devices (SRG-APP MDM MAM_rule) The MDM server device integrity validation component must use automated mechanisms to alert security personnel when the device has been jailbroken or rooted (SRG-APP MDM MDIS_rule) The MDM server must have the administrative functionality to centrally manage the following security policy rules on managed mobile devices: Enable or disable the mobile device user s access to an application store or repository (SRG-APP MDM MDM_rule) Prohibit the mobile device user from installing unapproved applications (SRG-APP MDM MDM_rule) Prohibit the download of software from a DoD non-approved source (e.g., DoD operated mobile device application store or MDM server) (SRG-APP MDM MDM_rule) Specify a list of approved applications that must be installed on the mobile device and cannot be removed by the user (SRG-APP MDM MDM_rule) How ForeScout MDM Can Help Hardware and software inventory ForeScout MDM provides a complete hardware and software inventory of devices, including reports for each device about the processor, RAM, internal and external storage, battery level, operating system version, firmware, and apps installed. Jailbroken, rooted and non-compliant devices ForeScout MDM reports include security-related information illustrating whether the device has been jailbroken or rooted, whether or not it is in compliance with security policies, and the date of the last selective wipe. Whitelists, blacklists and required applications ForeScout MDM lets administrators set up application whitelists (to allow specific apps to be installed on devices), blacklists (to prevent specific apps from being installed or used), and lists of required apps as shown in Figure 4. Figure 4: ForeScout MDM lets administrators create app blacklists, whitelists, and required app lists ForeScout Technologies, Inc. Access ability. Page 9

12 App store integration Users can be guided to itunes, Google Play (for Android devices), Windows 7 Marketplace, and other authorized application sources. Alternately, ForeScout MDM can restrict downloads to an approved enterprise app store, or narrow app sourcing even further by creating an app catalog customized for each user based on his or her group, operational unit, or individual authorization. Updating apps ForeScout MDM includes a set of workflows for managing the lifecycle of mobile apps. These address collecting software inventory, tracking app distribution and installation, and publishing app updates. 8. Additional Capabilities of MDM Platforms The two documents discussed previously - the NIST Guidelines for Managing and Securing Mobile Devices in the Enterprise and the DOD Mobile Device Management (MDM) Server Security Requirements Guide - are focused primarily on information security features. However, there are other capabilities unrelated to security that are equally important, several of which are listed below. Expense Monitoring An MDM system can be used to monitor and control telecom expenses. For example, users and administrators can be alerted when roaming usage reaches predefined levels, helping to prevent users from inadvertently exceeding the telecom budget. Additional measurements help administrators and managers predict and control costs. (Figure 5) Figure 5: An MDM system can help monitor and control telecom costs Content Management Administrators can push content such as documents, spreadsheets and presentations, to individuals or groups of smart devices through the ForeScout MDM Content Management Service. Policies can be applied so that content can be viewed but not deleted or moved out of the ForeScout MDM container. Timers can be set to automatically remove content from a device after a specified period of time. ForeScout Technologies, Inc. Access ability. Page 10

13 Metrics and Reporting An MDM platform can gather information from hundreds or thousands of mobile devices and incorporate the data into metrics and reports related to security and operations. These metrics and reports can be used to troubleshoot issues, anticipate problems and track trends. Figure 6 is an example of a report that shows at a glance the number of smartphones and tablets being monitored, by operating system. ForeScout MDM can also provide sanitized best practice data from a cross section of groups within the organization, so groups can measure themselves against their peers. Personal Privacy Protection ForeScout MDM includes the ability to mask the personal apps and location services on a device. This provides a degree of anonymity for devices when there is no need to know, or when it is necessary to protect the privacy of personal devices in organizations with a Bring Your Own Device option for employees. Unified Platform for Laptops and Smartphones The NIST and DOD documents discussed previously explicitly limit themselves to smartphones and mobile devices, while other publications cover the central management of laptops and notebooks. A very small number of solutions on the market today provide a unified platform for managing laptops and smartphones together. A unified platform simplifies management, provides a complete view of the mobile needs and activities of a user, lowers operating costs, and meets the new Office of Management and Budget (OMB) Digital Government requirements for utilizing Shared Services. Figure 6: Metrics and reports Cloud-Based for Fast Response and Scalability In a world of advanced persistent threats and zero-day attacks, real-time response and threat mitigation can mean the difference between an effective, successful security program and the catastrophic loss of critical data. A cloud-based MDM platform has significant inherent advantages over an MDM product running on an appliance or hosted on a server in a third-party data center. The cloud solution provider can make features available immediately to all customers when a new device is introduced, or an operating system is upgraded, or a new threat is identified. Enterprises don t need to roll out patches to their appliances or servers, submit change control requests to their vendor, or upgrade MDM hardware and software before they can use new features and protect additional users. For example, ForeScout MDM was able to provide new policy options for Android Jelly Bean and Apple ios6 devices on the same day the operating systems went into general release. ForeScout Technologies, Inc. Access ability. Page 11

14 9. Summary Mobile device management is a multi-faceted and complex subject. But the NIST special publication and the DISA SRG, although still evolving, are valuable resources for coming up to speed on the emerging requirements for MDM systems. These requirements can be grouped into four categories 1. Managing policies 2. Data communication and storage 3. User and device authentication 4. Applications An advanced mobile device management platform such as ForeScout MDM can meet many of these requirements by helping administrators and managers: Set security policies and push them to the devices Detect modifications to security parameters on devices and block devices that are non-compliant from accessing the enterprise network Provision and update devices over-the-air (OTA) Collect and compile audit trails from thousands of mobile devices Enforce the encryption of data at rest and data in motion Monitor remote access methods Wipe devices that are lost and stolen to remove all enterprise data Enforce access control on devices Authenticate devices to the server Manage passwords Collect and compile hardware and software inventory information Identify jailbroken, rooted and non-compliant devices and prevent them from accessing the enterprise network Manage and enforce application whitelists, blacklists and lists of required applications Provide integration with public and private app stores Update mobile operating systems and apps over the air Monitor telecom expenses Distribute and control documents and files (Content Management) Provide detailed metrics and reporting Manage laptops and notebooks as well as smartphones Additionally, a cloud-based MDM platform such as ForeScout MDM can make features available immediately to all customers, so enterprises don t need to worry about rolling out patches or upgrades, or managing server hardware and software. Call to Action? i NIST Special Publication Revision 1 (Draft), Guidelines for Managing and Securing Mobile Devices in the Enterprise. Section 2.2 is on pages 3-6. Available at sp rev1.pdf. ii The Mobile Device Management (MDM) Server Security Requirements Guide (Draft) Version: 1, Release 0.2, 18 July 2012, together with an overview memo, is available in a zipped file at: v1r0.1_idraft.zip. The SRG document is in XML format. ForeScout Technologies, Inc. Access ability. Page 12

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