Field Services

When your customers’ IT fails, it sometimes takes a pair of skilled eyes and hands to be physically present to deliver a fix. Do you have the skilled resource you need to handle every issue, regardless of its complexity and where it is in the country?

5i directly employs 150 highly-skilled, IT engineers located across the UK and Ireland who can rapidly deploy to your customers’ sites. The team incorporates a wide-range of technical skills and vendor accreditations, and are security cleared to work on sensitive military and government projects.

Through our Channel Points Scheme (CPS), partners can book an appropriately qualified 5i engineer to rapidly attend their customers’ sites, anywhere in the country, as and when a requirement arises.

Thanks to our partnership with one of the UK’s leading IT logistics companies, pre-identified parts will be despatched at the same time as the engineer. Where parts are not identifiable in advance, the engineer attending the site will define what is needed. Parts can then be rapidly ordered and despatched, arriving as soon as the same day.

Our engineers are also available through CPS to help you deliver one-off, scheduled programmes of work, for example company-wide OS migration projects or high volume device roll outs.