Social Media Community Manager - Boston

Thanks for your interest, but unfortunately this role is no longer available. For open positions, check out our jobs board. For more on what it’s like to work at Simply Business, pay a visit to our careers hub.

Simply Business is planning to disrupt the US small business insurance market, building its first international business outside of the UK. We are looking to simplify the insurance-buying process for all small businesses across the US by blending a combination of technology, data and insurance knowledge.

We have 10 years of expertise in the UK in building great products for our customers, and now we’re ready to do it in the US!

Right now we’re at the start of that journey. We need people who are looking for a challenge and have the drive and ambition to challenge the boundaries in whatever exciting project they believe in. We believe that people work more productively and imaginatively when they are free from rigid hierarchy and structures and we’re creating a colorful and collaborative environment to help support you in meeting your ambitions.

The role

As a Social Media Community Manager, you will build out Simply Business USA’s social footprint from scratch. This includes identifying which social channels we need to be active in, launching and monitoring these channels, as well as developing our online community - a place where we can inform, educate, and communicate with our audiences. Working closely with our Content Producer, you will give life to our content and help ensure it connects with our key customer segments, drives awareness of our brand, and ultimately assists in conversion.

Your success will be measured by your ability to immerse yourself in our key customer segments, the creation of our social presence and growth of our followers, overall engagement level, and insights provided back to the business from our community activity.

As a Social Media Community Manager you will:

Create, develop, and manage Simply Business USA’s social presence and communities

Conduct social listening and provide insights back to the business

Create and drive our social strategy and calendar

Manage our PR agency and strategy

Help ensure brand voice is consistent across all customer touch points

Partner closely with Content and Product teams, developers, international colleagues, and external agencies

Responsibilities include:

Creating a social persona for Simply Business USA and actively engaging with the small business community

Identifying and monitoring proper channels, developing online brand visibility and trust by building and managing our social media channels and communities

What are the benefits?

Working in our Boston Office, you will have the chance to shape a business from the very beginning, and an opportunity to develop and learn new skills across various technology and business areas as you desire.

Some of these will kick in once you’re confirmed in post, but here’s the summary:

A salary that reflects your experience, our pay policy and the market we’re in from your first day

Group plan for medical, dental, and prescription drug coverage

Participation in the Company’s bonus program

Participation in 401(k) plan

Share scheme to be put in place

Minimum of 25 days holiday

Flexible working hours and working from home

But there’s so much more to Simply Business than insurance. We also commit to flexible working options, smart working (our offices are kitted out for you to work when and how you choose) and we have a handy online form to put in any training or conference requests.

Best of all, though, are the groups, clubs, and adventures that come with the Simply Business territory. We trek the Sahara for charity, take you on weekends away, throw epic summer parties, meet up for book groups, public speaking coaching and lots, lots more.

Location

Cambridge, Boston

The Simply Business culture is truly unique. And you sort of have to come and spend time with us to appreciate it. So get that application in and we’ll take it from there.

Note for recruitment agencies We have an internal team in place for our recruitment needs, so we tend not to use recruitment agencies. If we do not have signed terms of agreement with your company, then we advise against you sending us any speculative candidate profiles. They will not be subject to any terms and conditions, regardless of whether we progress with the candidate.