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Questions, concerns or just want to say hi? We are here to help you 24/7. You can also find most answers to your questions and helpful tips below

Frequently Asked Questions

Shipping information:Our shipping hours are Monday through Friday from 9:00 am to 4:00 pm Central Standard Time. All orders MUST BE received with any necessary supporting documents (such as a credit card authorization form) and approved for fulfillment before 4:00 pm in order to be shipped the same day.

Orders placed over the weekend will be shipped first thing Monday morning unless it is a holiday. Once shipped, orders arrive within the time frame selected during order placement.

Shipping Costs (via UPS):

Ground: 5-7 Business Days $15.00

3rd Day: 3 Business Days (Ground Service) $20.00

2nd Day: 2 Business Days (Air Service) $30.00

Next Day: Week Day Delivery (Air Service) $45.00

Next Day: Saturday Delivery (Air Service) $55.00

Signing for your shipment:A signature is required for all of our orders to be delivered. It is always wise to order far enough in advance to allow for unanticipated delays. We are not responsible for late shipments due to holidays, natural disasters, or carrier delays. Please keep in mindholidays do not count as a business dayand should be considered when calculating shipping times. We entrust UPS to deliver your package on time. If your package is delayed we will not offer a reimbursement of shipping charges. If you need additional information, please emailcontact@jazjacksoncollection.com.

Transit Times:All orders ship from Chicago, IL. Please see the map below for typical transit times using UPS Ground Shipping. Please note that these times are not guaranteed. For guaranteed delivery, please choose another shipping method.