Introducing Point to Point

New on Inbound

Don’t forget – a browser upgrade is due

Any portal users who are using older, unsupported browser versions to upgrade.

EU roaming regulation change

Users can now roam in the EU within their UK data bundle.

Welcome to our latest Product Bulletin!

This month we’ve some updates to our Inbound product as well as the introduction of Point to Point for Ethernet and CPN and a reminder about the need to upgrade old browser versions.

Read on for more information on our latest developments and as ever, if you have any questions, please call your Business Development Manager directly.

Alternatively, you can contact the Channel Partner Hotline on 0333 014 0444.

Best wishes,

Emma

Data

Introducing Point to Point

Introducing Point to Point for Ethernet and Converged Private Networks

We have now launched an additional option to our Ethernet product set – Point to Point is a service that connects two sites together to form an extension of a local area network (LAN) rather than providing internet access. Each Ethernet connection will route to the nearest carrier POP or exchange before routing over the carrier’s network to the other site thus connecting the two together.

Point to Point is available as a managed or wires only option and it offers increased resiliency and business continuity as part of a disaster recovery plan or for high speed data replication between two key customer sites.

Typically, Point to Point service is used to achieve resiliency, data replication and business continuity in one of the following ways;

Connect a HQ to a data centre for either disaster recovery, data replication and resiliency purposes

Connect two sites for the fast and secure transfer of data/voice between two sites as a dedicated link without traversing the unsecure internet

Use this path to backup an existing Ethernet link between two locations

Connect two customer datacentres together (as a primary or a backup route)

Connect two HQ locations together to create an HQ “campus” environment

For more information on our Point to Point service, please contact your CDM.

If you have any questions, please don’t hesitate to call your CDM on 0333 014 0000.

Voice

New on Inbound

New aliasing and shared values functionality

We have introduced two new features to our Inbound product set.

Aliasing – eliminates the need to create two or more identical call plans when all that is required is a new callable Inbound number

Shared values – enables the user to create global schedules to be shared across many call plans. This saves users from having to make the same date/time or day/time change in many places.

Aliasing

Aliasing saves you from creating two or more identical call plans when all you need is a new callable inbound number. A typical use case would be to share the behaviour of one inbound number with another inbound number.

Using the aliasing feature, the call plan can be updated once and it will be reflected across all the aliases. Aliasing gives you the flexibility to make changes from either the primary number or aliased number perspective.

Aliasing is available free of charge on Contact Point, Path and Pro and has been added to all existing Inbound customers.

Shared values

You can create global schedules to be shared across many call plans which saves having to make the same date/time or day/time change in many places. Schedules can be used within date/time or day/time nodes. The shared values management page can be used to configure these schedules and activate them across call plans. This features is used in conjunction with the day/time and date/time functions.

Date/time routing

You can set up different call routing for different date ranges and different time ranges within those specified dates for example, Christmas day, Easter Sunday.

Day/time routing

You can set up different call routings for each day of the week (Monday to Sunday) and at specific time intervals.

Shared values is available free of charge on Contact Path and Pro and has now been added to all existing Contact Path and Pro customers.

For more information on our Inbound service, please contact your CDM.

News

Don’t forget – a browser upgrade is due

Gamma Portals browser upgrade

Please don’t forget that we are requesting any portal users who are using older, unsupported browser versions to upgrade their browser to ensure the Inbound Portal, SIP Trunk Call Manager Portal or the Horizon Portal continue to work effectively.

We have now added a notice to the portals prompting users to upgrade (if they are using an older browser) with links to assist them. They can choose to ignore this and continue with their work, but they will be prompted again a few days later.

In July, we will block older browsers altogether and it is important that all users have upgraded by then.

Mobile

Don’t forget – a browser upgrade is due

The cost of roaming in the EU is falling. From 15th June 2017 there will be no additional charges for roaming within the EU. This means that users will pay the same for EU usage as they do for UK usage.

There are no ‘hidden charges’ nor is there an increased price for our UK data package, so it’s a true cost benefit to all our mobile customers who roam in the EU.

If a customer has UK call, text or data allowances then their EU usage will be included in their UK bundle. If the customer is on a PAYU tariff in the UK, then they’ll pay UK rates for their EU usage.

This means that our EU Business Traveller package (£3.50 per day) will be withdrawn from 15th June. If a customer has this package, then their EU roaming costs will reduce as a result of this.
As the cost of roaming in the EU will be the same as in the UK, any EU usage will not be subject to any barring or capping and their usage is unlimited as it is in the UK.