IVR System -
Interactive Voice Response

TERAVoice can be used to implement a broad range
of different Interactive Voice Response IVR applications like:

Automated Attendants

Voice Menus

Information and Announcement
Lines

Toll Free Services

0900 Services

ACD Systems - Call Distribution

Telephone Ordering and Payment

Polls and Surveys

Televoting

Inbound Call Center

Hotlines and Helpdesk

Alerting and Reminder Services

Dating and Chat Lines

Predictive Dialer

Outbound Calls

Prepaid Phone Services

Home Automation

Ticket Reservations

Stock Quotes

and may other IVR Solutions

With the builtin IVR
Voice Menu Call Handler, many
types of IVR solutions can be implemented with
ease. Depending on buttons pressed by the caller
or configurable timeouts, certain actions can be
performed. Those actions can be for example to switch
to a different Voice Menu or to another Call Handler
like a Voice Mailbox or any other Call Handler,
the call can be transfered to a certain extension
via the PBX or with TERAVoice internal bridging,
even to a Voice over IP terminal.
More complex IVR applications can be implemented
with simple IVR scripts which allow other tasks
like database access or other automation tasks.
This is often easier than graphical "IVR Builders"
which seem to be so easy to use at first sight,
but often result in problems when trying to implement
a certain IVR behaviour.

For more information on
Interactive Voice Response Capabilities in
TERAVoice please refer
to the
Voice
Menu call handler, the
IVR Module call
handler and the
Waiting Queue
call handler. Real world examples can be found on
the
TERAVoice in Use page.

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