Had the pleasure of dealing with these two at Spencer Munson when I was looking for a new place. I have to mention Lauren too, she was very helpful on the viewings and every question I asked was answered. Annie made the paperwork easier to manage and understand. Maxine is extremely helpful and I would highly recommend all three of these without hesitation. They do the agency a great service and I look forward to dealing with them in the future.... read full review

It was pleasure dealing with Annie , very helpful. Rented a property from S & M ,overall experience could have been more friendly and less stressful but Annie was very helpful throughout... read full review

We are well and fully satisfied with the service we from this agent. Especially from Maxine and Annie who facilitated us with the whole process. They were are professional and friendly to us right from viewing to moving in and quick in responding to resolve issues like repairs.
I cannot fault these team and will therefore recommend them to anyone who needs their services. Precious and I are very appreciative of your help, thank you once more and God bless you.... read full review

Everything was done quickly, politely and efficiently. There was a problem with the referencing company and they were very good at being mediators and sorting it out as soon as possible.... read full review

Comment on agent fees

I am never a fan of agency fees and I always feel they are too high but that is not Spencer Munson's fault.

In the 6 years that I have been with Spencer Munson as a Landlord I have found their service to be simply excellent!
Emails and telephone calls are prompt, issues are dealt with quickly and efficiently and the management service beyond expectations.
Maxine and Danielle are my go-to people at Spencer Munson and their efficiency in dealing with all issues is outstanding! I can recommend Spencer Munson without hesitation.... read full review

I've just transitioned over to Spencer Munson and found the transition to be very smooth. When doing my diligence on agents, Spencer was able to answer my questions thoroughly and honestly and gave me comfort that my property would be in good hands. I look forward to a long term mututally beneficial relationship.... read full review

I've had a very positive experience with this agency. They were very professional, efficient and honest.
I found them pleasant to deal with and I could see they really enjoy what they do.
I would definately recommend this agency to others.
Thanks to Annie and Maxine for your efforts.... read full review

Annie an amazing Agent who helped me in the process of finding the right place for me and my wife in the right location. Brilliant customer service from her and the team.
I would highly recommend to see the girls in their office on the high st... They will
Definitely find you the best deal in town!... read full review

I moved into my flat at the beginning of the month. Annie and Maxine were both professional and very helpful throughout the whole process. I was very impressed with their customer service. I would 100% recommend them in future to any family and friends looking to rent in the local area.... read full review

I found thus agency so helpful and professional. They helped us find our flat, which we love, and guided us through all the paperwork and things with ease. Since moving in, theyve been so on top of any queries and repairs. Especially Annie & Maxine, delightful professionals who know their stuff. Really happy.... read full review

Everyone I speak to at Spencer Munson's are helpful, knowledgable and polite. Danielle seems to be able to resolve anything and everything and Maxine helped me in particular recently with getting everything set up for new tenants and following up on a query I had regarding a contractor's fee. Really can't fault anyone at this office and would thoroughly recommend them.... read full review

I have had the pleasure of using Spencer Munson Lettings & Sales to let my own property and to also rent a property. The majority of my dealings have been with Annie Munday, who I have always found to be extremely professional, honest and definitely someone you can be trust with your property needs. Annie is a determined and focused individual and someone who goes above and beyond the call of duty for her client, she is a true gem and a wonderful human being!!.
I should also take this... read full review

Excellent profession skills and a desire to help the customer. I was new in UK and need to shift to a new house within a week as my company accommodation was expiring. Annie, a wonderful person, not only helped to expedite the paper work but also ensure that I had keys to the apartment just in 5 days and that to on a Saturday. Wonderful job!!!
Maxine helped me with all my queries related to paper work. She was never troubled by my numerous calls to her and always ready to provide her best possi... read full review

An amazing experience from start to finish.
I have never come across more professional, friendly agents. They are ready to go above and beyond what is expected and the experience was fantastic.
Dont hesitate to use Spencer Munson as Adam and Maxine were really outstanding and even after moving in the maintaince team and follow up from the staff has been excellent.
So happy they are the agents I am letting from with so many cowboys and sharks in the market it's great to have a agency that re... read full review

I have rented my property with agents before but this is the first time I have used Spencer Munson. And it is the first time an agent has given me time, professional up to date advise on renting my property. Spencer Munson himself and his team Annie, Maxine and Adam were always there to offer good advise and quick in finding the right tenants for my property. I highly recommend and will use them again in the future. 10/10... read full review

i have dealt with numbers of housing agency in last 6/7 years. by far Spencer Munson is the best. from the viewing to move in, everything has been so smooth that i was very surprised. not only very professional they are honest & good people. very happy customer :)... read full review

The service from Spencer Munson has been fantastic from start to finish. Annie was really helpful with setting up the viewing and all the paperwork which had to be sorted and then Maxine sorted the references and tenancy quickly. Both Annie and Maxine answered any questions quickly and explained everything we needed to know. I would completely recommend Spencer Munson for lettings as the customer service is perfect!... read full review

Incredibly professional yet understanding. Took time to go through the details and explain things to me when I (a novice at flat shares) didn't even get the basics. The moving out process was effortless and very much taken care of for me. Many thanks to both of my main contacts Annie and Maxine who helped from start to finish xx... read full review

Really professional service. Annie arranged the view to the flat and Maxime was keeping me update of anything related with the property and answering my questions by email really quick.
I would definitely recommend this state agency to everyone.... read full review

The team at Spencer Munson were brilliant in getting everything sorted as smoothly as possible and were very understanding when I needed extra time to get hold of paperwork. I would certainly recommend them for anyone looking for excellent service.... read full review

Very happy with the service provided by Spenser Munson and would definitely not only use them again but also recommend them to family & friends. The staff was instrumental in finding us our amazing flat further, they remained professional throughout, providing assistance where necessary to completion with excellent communication along the way.... read full review

Annie and the team were ultra professional and were a pleasure to deal with.
Quick responses in emergencies from Amanda too.
Highly recommended and will definitely be using Spencer Munson again.... read full review

My husband and I are very happy with Spencer Munson Lettings. We were desperately looking for a nice place to live at a reasonable price as all the other agencies offered us properties that didn't match our criteria. Finally we decided to visit Spencer Munson's office and we were served by Annie Munday who was extremely polite, correct and helpful, paid us all the attention that we needed and answered all our questions in an honest and open manner. Then we knew that this was our agency! They wor... read full review

Comment on agent fees

Fees seemed a bit high for us but we were really happy with their services.

I found Maxine to be very helpful and knowledgable with great customer service skills.
However, Annie Munday did not respond to many of my emails or phone calls. The price was incorrectly labeled on the advertisment. She didn't see to be very organised, wanted to shirk responsibility and the quality of service recieved from her was very poor. Hopefully she can be trained up to meet certain basic expectations.... read full review

Dear Sir/Madam
I am extremely sorry you have not had a good experience from one of our negotiators. I would really like to talk to you about this. Please let me know a suitable time.
Best regards
I can be contacted on 020 8989 3331
Spencer Munson....

Excellent customer service, honesty and going extra mile to help customer understand what they buy were things I appreciated from Annie and her colleague in their office. Annie has gone over and above to try help me find property even calling other agents as I am staying in b&b in desperate need of somewhere to live. They are really doing well their job. Please keep up... read full review

A truly fantastic service from Spencer Munson lettings and sales. During our search we were kept fully updated with any suitable properties coming onto the market with viewings arranged almost immediately.
The property we are now currently renting came onto the market and we were notified within hours with a viewing arranged for the first available time. A real necessity in the fast moving lettings market experienced in South Woodford/ Woodford.
Annie has been brilliant throughout the whole e... read full review

We converted an office into a two bedroom flat and we excellent advice from start to finish of the project.
Once the conversion was complete Spencer Munson's excellent service obtained a tenant for us within 3 days.... read full review

Always found the professionalism, expertise, assistance, efficiency and friendly staff consistent throughout the many years we have let our property with Spencer Munson Lettings. Both the South Woodford & the Loughton offices continue to exceed our expectations - making renting out our property, even though we live abroad a far simpler process then we ever expected. Highly recommend. Thanks to all the staff °Å¸â€˜Â°Å¸â€˜Â... read full review