Wednesday, September 21, 2016

computer froz,e on restart reads loading collections, what is this? Tech Support

computer froz,e on restart reads loading collections, what is this?

My son was on hp win 7.He told it froze and he restarted it.Now i get a black screen with a box and elevator music that reads "LOADING COLLECTIONRetrieving your collection from the server.Please wait...

What is this? Did he mess something up. I manually restarted it and it shows the same.Maybe it is something simple but I do not want to mess this computer up, it is fairly new.Thank you in advance, "Osita"

Keys to the Problem computer froz,e on restart reads loading collections, what is this?

Open Action Center by clicking the Start button Picture of the Start button, clicking Control Panel, and then, under System and Security, clicking Review your computer's status.

Update and run your antivirus software. Windows doesn't come with antivirus software, but Action Center can often monitor the antivirus software that you or your computer manufacturer have installed.

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