Details

We would like to inform you of the upcoming maintenance for Oracle Integration Cloud Service in May 2018. As part of this maintenance, the latest updates will be applied to your Oracle Integration Cloud Service environment.

There are several dates available for this update and you have the option to select your preferred date for each of your service instances.

For example, you could select an earlier date for your dev and test instances and update the production instances later.

Available dates for this update are:

Friday, May 4th, 2018

Saturday, May 5th, 2018

Friday, May 18th, 2018 (default)

Saturday, May 19th, 2018

The maintenance update will take about 2 hours and will be scheduled between 9 pm – 5 am, local data center time.

The default May maintenance date for all Integration Cloud Service instances is Friday, May 18th, 2018. If you prefer this default date for all of your Integration Cloud Service instances, no further action is needed.

However, if you want to select a different date for some or all of your instances, please follow the new process outlined below by April 25th 2018, 5 pm Pacific Standard Time.

NOTE: Requests received after that date will not be considered.

Actions

How do I select my preferred Maintenance Date?

Customers now have the ability to schedule their maintenance dates in the My Services Dashboard, following the steps below:

NOTE: the url is a sample for US DataCenter, update it as needed (will depend on the location of the DataCenter in where your services are running)

2. Select Integration Cloud Service

3. For each of your Service Instances:

a. Open the menu to the right of “Open Service Console” and select “Maintenance and Service Requests"

b. This will show a list of maintenance dates, the currently selected or default maintenance date (May 18th) for the upcoming update at the bottom. If you don’t make any changes, this date will be selected for your May update. Please note that the “Requested On” date in your instance may be different from the screenshot below.

c. If you want to change the date selection, click on the “hamburger” menu on the right in the “May 18” line and select “Modify”.

d. Click “Next” in the “Edit Service Request” screen.

e. The next screen shows a list of maintenance windows.

f. Select the date you want to choose.

g. Enter or edit the "Technical Contact" if needed.

h. Click “Submit”

i. You will now see the new maintenance date for your Service Instance.

4. Repeat these steps for each of your Service Instances

Note: You can choose to update all your Service Instances on the same maintenance date or split them across the above two dates.

Will there be a Downtime for ICS while it is upgraded?

There will be no downtime expected for your ICS runtime during the maintenance. ICS messages should continue to be processed without disruption.

There will be a brief downtime for the ICS Designer UI, ICS REST APIs and lifecycle management functionality during the maintenance.