The Sales Associate is the face of Harrods & is responsible for providing a complete shopping experience for our customers that is unrivalled by our competitors. Sales Associates are responsible for providing the highest levels of customer service, demonstrating exceptional product knowledge & building quality customer relationships that result in increased sales & repeat business. Harrods Sales Associates live & breathe our brand values. They create a shopping experience that’s fun & friendly & they have a passion for selling. You will be selling products within Harrods Hair and Beauty, all training will be included.

Principal Accountabilities

Sales & Service :

Welcome all customers within one minute of entering the department.

Achieve sales per hour standards as a minimum requirement.

Meet individual sales targets by selling at every opportunity.

Maximise sales revenue by offering related products.

Approach customers & initiate a conversation.

Ask open questions to establish customer needs.

Increase sales by selecting products to meet customer needs highlighting the features & benefits of the product.

Give accurate & current information about the product; if the correct information is not at hand, do everything possible to provide an answer before the customer leaves the store.

Direct customers throughout the Store or to the specific area the customer requests at all times, even when going on breaks.