第4章 加拿大

第5章 法國

第6章 德國

第7章 義大利

第8章 西班牙

第9章 英國

第10章 美國

第11章 附錄

圖表清單

目錄

Finaccord's report titled ‘Pet Metrics: Consumer Approaches to Pet Insurance
in Selected Global Markets’ offers detailed and up-to-date insights into
the behaviour of pet owners in eight countries - Australia, Canada, France,
Germany, Italy, Spain, the UK and the US - in the context of pet insurance.
Based on a primary survey of over 9,000 consumers across these countries
carried out in the second quarter of 2014 breaking down between just under
2,000 in the US and just over 1,000 in each of the other seven, the research
provides valuable data describing the extent to which owners of cats, dogs and
other animals take out insurance for their pets.

In addition to calculating the percentage of pet owners in each country that
buys pet insurance, the investigation also analyses the types of policy that
they buy (i.e. stand-alone policies or cover packaged within household
insurance or personal liability insurance), whether they hold cover for
liabilities associated with pet ownership only or also for other risks (most
notably veterinary expenses), which distribution channel and interface they
use to take out stand-alone pet insurance and whether they buy cover within a
week or a month of acquiring their pet or at a later stage.

Finally, the report measures the degree to which insured pet owners have used
their cover to file a claim in the 12 months leading up to the survey and, if
so, the reason for making the claim and whether the claim was accepted or not.

Indeed, key features of the reports in this series include:

analyses showing the percentage of cat owners, dog owners and owners of
different types of pet that acquire pet insurance in each country and the
potential for this proportion to grow further;

data describing the percentage of pet owners covered for expenses
associated with veterinary treatment (in the event or accident or illness) and
other broader pet-related risks in addition to pet liability;

statistics illustrating the extent to which alternative distribution
channels, such as aggregators, banks, cashback websites, charities,
supermarkets / other retailers and vets are eroding the share of conventional
insurance distributors, including direct sales by pet insurance underwriters;

information depicting whether pet owners prefer to buy pet insurance
online, by phone or by post, as opposed to in person on a face-to-face basis,
and how these distribution interfaces cross-tabulate with the aforementioned
distribution channels;

insights into claims frequency and claims acceptance rates for pet
insurance in each country.

Table of Contents

0.0 EXECUTIVE SUMMARY

1.0 INTRODUCTION

What is this report about

Rationale

Global consumer research

2.0 CONSUMER OVERVIEW

Introduction

Underlying pet ownership

Proportion of respondents who own one or more types of pet

Segmentation by age group

Segmentation by annual household income band

Uptake of pet insurance

Proportion of pet owners who have pet insurance

Segmentation by age group

Segmentation by annual household income band

Characteristics of pet insurance

Types of pet insurance policy

Risks covered by pet insurance

Distribution of pet insurance

Distribution channels used for stand-alone pet insurance

Distribution interfaces used for stand-alone pet insurance

Time of acquisition of stand-alone pet insurance

Pet insurance claims

Frequency and outcome of pet insurance claims

Main reasons for pet insurance claims

3.0 AUSTRALIA

Introduction

Underlying pet ownership

Proportion of respondents who own one or more types of pet

Segmentation by age group

Segmentation by annual household income band

Uptake of pet insurance

Proportion of pet owners who have pet insurance

Segmentation by age group

Segmentation by annual household income band

Types of consumers most likely to have pet insurance

Characteristics of pet insurance

Types of pet insurance policy

Risks covered by pet insurance

Distribution of pet insurance

Distribution channels used for stand-alone pet insurance

Distribution interfaces used for stand-alone pet insurance

Cross-tabulation of distribution channels and interfaces used for
stand-alone policies

Time of acquisition of stand-alone pet insurance

Pet insurance claims

Frequency and outcome of pet insurance claims

Main reasons for pet insurance claims

Research sample statistics

4.0 CANADA

Introduction

Underlying pet ownership

Proportion of respondents who own one or more types of pet

Segmentation by age group

Segmentation by annual household income band

Uptake of pet insurance

Proportion of pet owners who have pet insurance

Segmentation by age group

Segmentation by annual household income band

Types of consumers most likely to have pet insurance

Characteristics of pet insurance

Types of pet insurance policy

Risks covered by pet insurance

Distribution of pet insurance

Distribution channels used for stand-alone pet insurance

Distribution interfaces used for stand-alone pet insurance

Cross-tabulation of distribution channels and interfaces used for
stand-alone policies

Time of acquisition of stand-alone pet insurance

Pet insurance claims

Frequency and outcome of pet insurance claims

Main reasons for pet insurance claims

Research sample statistics

5.0 FRANCE

Introduction

Underlying pet ownership

Proportion of respondents who own one or more types of pet

Segmentation by age group

Segmentation by annual household income band

Uptake of pet insurance

Proportion of pet owners who have pet insurance

Segmentation by age group

Segmentation by annual household income band

Types of consumers most likely to have pet insurance

Characteristics of pet insurance

Types of pet insurance policy

Risks covered by pet insurance

Distribution of pet insurance

Distribution channels used for stand-alone pet insurance

Distribution interfaces used for stand-alone pet insurance

Cross-tabulation of distribution channels and interfaces used for
stand-alone policies

Time of acquisition of stand-alone pet insurance

Pet insurance claims

Frequency and outcome of pet insurance claims

Main reasons for pet insurance claims

Research sample statistics

6.0 GERMANY

Introduction

Underlying pet ownership

Proportion of respondents who own one or more types of pet

Segmentation by age group

Segmentation by annual household income band

Uptake of pet insurance

Proportion of pet owners who have pet insurance

Segmentation by age group

Segmentation by annual household income band

Types of consumers most likely to have pet insurance

Characteristics of pet insurance

Types of pet insurance policy

Risks covered by pet insurance

Distribution of pet insurance

Distribution channels used for stand-alone pet insurance

Distribution interfaces used for stand-alone pet insurance

Cross-tabulation of distribution channels and interfaces used for
stand-alone policies

Time of acquisition of stand-alone pet insurance

Pet insurance claims

Frequency and outcome of pet insurance claims

Main reasons for pet insurance claims

Research sample statistics

7.0 ITALY

Introduction

Underlying pet ownership

Proportion of respondents who own one or more types of pet

Segmentation by age group

Segmentation by annual household income band

Uptake of pet insurance

Proportion of pet owners who have pet insurance

Segmentation by age group

Segmentation by annual household income band

Types of consumers most likely to have pet insurance

Characteristics of pet insurance

Types of pet insurance policy

Risks covered by pet insurance

Distribution of pet insurance

Distribution channels used for stand-alone pet insurance

Distribution interfaces used for stand-alone pet insurance

Cross-tabulation of distribution channels and interfaces used for
stand-alone policies

Time of acquisition of stand-alone pet insurance

Pet insurance claims

Frequency and outcome of pet insurance claims

Main reasons for pet insurance claims

Research sample statistics

8.0 SPAIN

Introduction

Underlying pet ownership

Proportion of respondents who own one or more types of pet

Segmentation by age group

Segmentation by annual household income band

Uptake of pet insurance

Proportion of pet owners who have pet insurance

Segmentation by age group

Segmentation by annual household income band

Types of consumers most likely to have pet insurance

Characteristics of pet insurance

Types of pet insurance policy

Risks covered by pet insurance

Distribution of pet insurance

Distribution channels used for stand-alone pet insurance

Distribution interfaces used for stand-alone pet insurance

Cross-tabulation of distribution channels and interfaces used for
stand-alone policies

Time of acquisition of stand-alone pet insurance

Pet insurance claims

Frequency and outcome of pet insurance claims

Main reasons for pet insurance claims

Research sample statistics

9.0 UK

Introduction

Underlying pet ownership

Proportion of respondents who own one or more types of pet

Segmentation by age group

Segmentation by annual household income band

Uptake of pet insurance

Proportion of pet owners who have pet insurance

Segmentation by age group

Segmentation by annual household income band

Types of consumers most likely to have pet insurance

Characteristics of pet insurance

Types of pet insurance policy

Risks covered by pet insurance

Distribution of pet insurance

Distribution channels used for stand-alone pet insurance

Distribution interfaces used for stand-alone pet insurance

Cross-tabulation of distribution channels and interfaces used for
stand-alone policies

Time of acquisition of stand-alone pet insurance

Pet insurance claims

Frequency and outcome of pet insurance claims

Main reasons for pet insurance claims

Research sample statistics

10.0 USA

Introduction

Underlying pet ownership

Proportion of respondents who own one or more types of pet

Segmentation by age group

Segmentation by annual household income band

Uptake of pet insurance

Proportion of pet owners who have pet insurance

Segmentation by age group

Segmentation by annual household income band

Types of consumers most likely to have pet insurance

Characteristics of pet insurance

Types of pet insurance policy

Risks covered by pet insurance

Distribution of pet insurance

Distribution channels used for stand-alone pet insurance

Distribution interfaces used for stand-alone pet insurance

Cross-tabulation of distribution channels and interfaces used for
stand-alone policies

Time of acquisition of stand-alone pet insurance

Pet insurance claims

Frequency and outcome of pet insurance claims

Main reasons for pet insurance claims

Research sample statistics

11.0 APPENDIX

Research structure

LIST OF GRAPHICS / TABLES

0.0 EXECUTIVE SUMMARY

1.0 INTRODUCTION

2.0 CONSUMER OVERVIEW

% of respondents who own one or more types of pet: selected global
markets, 2014

% of respondents who own each particular type of pet: selected global
markets, 2014

% of respondents who own each particular type of pet: selected global
markets, 2014 (table)

% of respondents who own one or more types of pet, segmented by age:
selected global markets, 2014

% of respondents who own one or more types of pet, segmented by age:
selected global markets, 2014 (table)

% of respondents who own one or more types of pet, segmented by annual
household income band: selected global markets, 2014

% of respondents who own one or more types of pet, segmented by annual
household income band: selected global markets, 2014 (table)

% of respondents owing one or more types of pet who have pet insurance:
selected global markets, 2014

% of owners of each type of pet who have any type of pet insurance:
selected global markets, 2014

% of owners of each type of pet who have any type of pet insurance:
selected global markets, 2014 (table)

% of respondents owing one or more types of pet who have any type of pet
insurance, segmented by age: selected global markets, 2014

% of respondents owing one or more types of pet who have any type of pet
insurance, segmented by age: selected global markets, 2014 (table)

% of respondents owing one or more types of pet who have any type of pet
insurance, segmented by annual household income band: selected global markets,
2014

% of respondents owing one or more types of pet who have any type of pet
insurance, segmented by annual household income band: selected global markets,
2014 (table)