for the people who need to know how Dynamics 365 works, without any configuration or customisation

When you include Subject Matter Expert Dynamics 365 training as part of the scoping of your Microsoft Dynamics 365 project, you and your team are able to make better decisions about the scope of the project. Subject Matter Expert training covers the standard functionality that Microsoft Dynamics 365 provides. It helps your SMEs - subject matter experts - (the people who really know how your business operates and therefore what your CRM solution should deliver by way of supporting your service of customers and the reports to enable you to run the business better) work with your technical implementers to get the 'best bang for your buck' from the solution design.

By having people who understand your business and the functionality that Microsoft Dynamics 365 delivers, before any changes (customisation or configuration) are done, you can select the functionality that you require for your business processes logically and wisely. You can choose the low hanging fruit, so you can deliver value to your users far more rapidly. The investment (both in money and time) made into this training will be repaid many time over by your resulting more effective project.

Ensuring that you have these people who know about the business and the technology means that you can avoid the loss in translation, or the chinese whispers effect that so often derails these projects.

Subject Matter Expert Dynamics 365 training is very different from Microsoft Dynamics 365 end user training. Subject Matter Expert Dynamics 365 training shows you the potential of the technology before any configuration. End user Dynamics 365 training shows you the 'how' and the 'why' to use your CRM functionality delivered by Dynamics 365 in your environment, using your data and your processes.

Opsis offer several different subject matter expert Microsoft Dynamics 365 training courses as both scheduled courses in our training centre in Sydney and as custom courses: