Listening

Listening is so much more…than just hearing the words someone's speaking.…When listening is truly happening at deeper levels,…the results are inspired and engaged stakeholders…that want to contribute.…Great listening skills create stakeholders that feel heard…and that trust you.…Let's look at the ways we listen,…more than simply hearing as BAs.…First, active listening,…which is all about cuing into the verbal…and nonverbal messages of others,…as well as the intent of what someone's saying.…

As a listener, you are aware of these cues…and respond with questions and paraphrasing…to ensure understanding of not just what was said,…but the intent of the communicator.…It's not hearing alone.…It's understanding the point of view,…and acknowledging emotions, intentions and feelings.…Active listening is great for conflict resolution,…trust-building, and relationship-building.…BAs use active listening when eliciting requirements…to ensure the actual problem or opportunity is understood.…

High level and detailed requirements get missed…

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Released

11/20/2017

Excellence in business analysis requires the mastery of a diverse set of skills. In addition to possessing a variety of analysis skills, business analysts must be great creative thinkers, facilitators of decisions, conflict managers, relationship builders, communicators and facilitators, process and data analysts, and more. If you're currently a business analyst, interested in taking on a business analyst position—or just curious about what the job entails—this course can help you understand the competencies that modern business analysts need to be successful in their role. As instructor Angela Wick dives into each of these competencies, she offers practical examples that illustrate why the highlighted skills are so crucial.