Programme for2014/15

Programme for2014/15

Course Details

Developing for Success: Managing Difficult Conversations

Event Description

Dates:

16 April 2015

Time:

9.00 am - 1.00 pm

Designed for:

Mid-level managers/leaders and professional specialists in both academic (Grade AC2 and above) and professional support staff groups (Academic related grade 7 and above). Please see attached document for more information.

This course will help you:

Understand what are the features of a difficult conversation;

understand the challenges associated with confronting or avoiding;

appreciate different values, beliefs and perceptions;

understanding what is said and what is unsaid;

navigating through a step by step process to tackling a difficult conversation with confidence.

Aims/Aimed at

The aim of this course is to develop staff in the core Queen’s behaviour of leading and managing others.

Booking Information

Register for a course via Queen's Online: http://www.qub.ac.uk/qol then click on iTrent training link in the list of services for staff