Messages Make No Sense

I received two e-mail messages from you that make no sense at all. First and foremost I have paid every single invoice to you on time, on the date that I was notified of it. I do not understand why I got a RISK OF SUSPENSION e-mail.

The other e-mail I got was for a CREDIT NOTE. I don't understand. Are you giving me $18.00? Why are you doing this? What is this credit for.

You've earned the {name} badge for {instructions_for}

Are you not seeing your Award? Then type your property ID in the form below to search for it.
If nothing appears then your property did not achieve a Guest Review Award this year. For more information on how to win one, please check the dedicated articles in the Partner Help Center.

No award was found for this property ID. Please get in touch if you believe this is a mistake.