Your Satisfaction is Our Biggest Concern!

If you are unhappy with your product for ANY reason within the first 90 days,
you can return it to us for a full refund (less the original shipping), and
you get to keep the 5% credit you earned toward your next order in your
Pay-It-Forward account. That equals 105% of the product price.

Your Satisfaction is Our Biggest Concern!

Shipping Policy

Flat Rate Shipping Options

Orders Up to $75

Orders $75.01 to $100

Order Over $100

Order Weight

Ground

Free

Free

Free

Any weight **

2nd Day Air

$15.95

$15.95

$10.00

5 lbs and under***

Next Day Air

$25.95

$25.95

$20.00

2 lbs and under***

Orders placed by 12:00pm CST will usually ship that day (Mon-Fri). Our same day fill rate is currently running at over 90%.

**GroundMost orders shipped to AK, HI, PR or APO and PO Box addresses will go US Priority Mail and may require additional shipping costs, depending on weight. In that case we will email the customer for approval of those additional charges before applying them. We ship with UPS, Spee-Dee Delivery (serving select areas in the midwest), US Priority Mail and US First Class Mail. Packages shipped to a business address are appreciated. Orders received by 12pm central standard time will usually ship on that day. We are currently shipping only within the United States and Puerto Rico.

***2nd Day and Next Day
Our flat rate 2nd Day (up to 5 pounds) and Next Day service (up to 2 pounds) does not include orders shipped to a PO Box or an APO address. It also does not include orders shipped to AK, HI or PR. If you know the order will be overweight or you would like your order shipped express to AK, HI or PR, please call us for a quote at 1-800-418-4842. If you are not sure, just submit the order and we will contact you if it weighs more.

All orders shipped within Minnesota will be charged a 6.875% sales tax, all other orders will not be taxed.

*Please Note* Please be careful to give us your correct address. You will be charged a fee of $12.00 for any order that is either incorrectly addressed or re-routed due to customer error. We generate our shipping labels from the information the customer provides us, so if you give us an incorrect or incomplete address (incorrect zip code, missing apartment/suite/office number, etc.), you will be charged the $12.00 fee. We have to charge the $12.00 for incorrect delivery information, because that is what UPS charges us.

If you would like your package left at your house without a signature, please indicate that when you order. If you do instruct us to deliver the package without having someone sign for it (ex. "Please leave on front porch"), then we cannot be responsible for missing packages that can be tracked to your delivery address.

Guaranteed Ground Time-In-Transit Map for UPS Shipments:

Privacy Policy

Effective Date: 14 Sep 2007

We do not sell, rent or share our list of customers, nor do we purchase names from other companies, or make any sales calls. We respect your privacy and use e-mail addresses and phone numbers only to answer questions or clarify orders.

Our Privacy Policy is designed to assist you (businesses, consumers and the general public) in understanding how we collect and use the personal information you provide to us, and to help you make informed decisions when using our web site and all of our related services therein.

Contact Information

To request a correction or deletion of your private information, or if you have any questions and general comments about this privacy policy, please contact us.

When visiting the our web site, you may provide us with two types of information: personal information you voluntarily choose to disclose that is collected on an individual basis, and Web site use information gathered on a collective basis as you and others browse our Web site.

Personal Information You Choose to Provide

Registration Information

You will provide us information about yourself, your firm or company, and your practices when you register to be a user of our services, register for certain services, or register for email newsletters and alerts.

Email Information

If you choose to correspond with us through email, we may retain the content of your email messages together with your email address and our responses. If you use our "Email this page" feature to send a copy of that page to someone else, your email address will appear as the sender of the email. Both your email address and the recipient's email address will not be used for any other purpose.

How Do We Use the Information That You Provide to Us?

Generally, we use personal information for purposes of managing and expanding our business activities, providing customer service and making available other products and services to our customers and prospective customers. Occasionally, we may also use the information we collect to notify you about important changes to our Web site, new services and special offers we think you will find valuable

What Are Cookies?

A cookie is a very small text document, which often includes an anonymous unique identifier. When you visit a Web site, that site's computer asks your computer for permission to store this file in a part of your hard drive specifically designated for cookies. Each Web site can send its own cookie to your browser if your browser's preferences allow it, but (to protect your privacy) your browser only permits a Web site to access the cookies it has already sent to you, not the cookies sent to you by other sites.

How Do We Use Information We Collect from Cookies?

As you visit our Web site, the site uses its cookies to differentiate you from other customers. In some cases, we also use cookies to prevent you from seeing unnecessary advertisements or requiring you to log in more than is necessary for security.
Cookies, in conjunction with our Web server's log files, allow us to calculate the aggregate number of people visiting our Web site and which parts of the site are most popular. This helps us gather feedback in order to constantly improve our Web site and better serve our customers. Cookies do not allow us to gather any personal information about you and we do not generally store any personal information that you provided to us in your cookies.

How Do We Protect Your Information?

Secure Information Transmissions

Email is not recognized as a secure medium of communication. For this reason, we request that you do not send private information to us by email. Some of the information you may enter on our Web site may be transmitted securely via Secure Sockets Layer SSL, 128 bit encryption services. Pages utilizing this technology will have URLs that start with HTTPS instead of HTTP. Please Contact Us if you have any questions or concerns.

We are not responsible for the practices employed by Web sites linked to or from our Web site nor the information or content contained therein. Often links to other Web sites are provided solely as pointers to information on topics that may be useful to the users of our Web site. Please remember that when you use a link to go from our Web site to another Web site, our Privacy Policy is no longer in effect. Your browsing and interaction on any other Web site, including Web sites which have a link on our Web site, is subject to that Web site's own rules and policies. Please read over those rules and policies before proceeding.

Your Consent

By using our Web site you consent to our collection and use of your personal information as described in this Privacy Policy. If we change our privacy policies and procedures, we will post those changes on our Web site to keep you aware of what information we collect, how we use it and under what circumstances we may disclose it. At any time you may request to view any and all changes and updates, via surface mail.

Notification of Changes

The Privacy Policy is subject to periodic review and change. In order to view the current Privacy Policy, simply check this section of the website.
If we materially change our privacy policy, we will post those changes to this privacy statement and other places we deem appropriate so users are aware of what information we collect, how it is used, and under what circumstances, if any, we disclose it. In some cases where we post a notice, we may also email user who have opted to receive communications from us, notifying them of the changes in our privacy practices.

How can I tell if a page is secure?

You can tell if the page you are viewing is secure by looking for a symbol on the bottom right of your browser. The symbol will be different depending on the browser you are using. You can also double click on the symbol to see the sites certificate information. As you can tell this page is secure.

Return Policy

If you are unhappy with your product for ANY reason within the first 90 days, you can return it to us for a full refund (less the original shipping), and you get to keep the 5% credit you earned toward your next order in your Pay-It-Forward account. That equals 105% of the product price.