CAHPS® 12 Month Survey 2.0

Our records show that you got care from Women's Health Alliance, P.A., p/k/a Cary OB-GYN. Is that right?

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1.Our records show that you got care from Women's Health Alliance, P.A., p/k/a Cary OB-GYN. Is that right?

Yes

No

Which Provider did you see at your last visit?

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2.Which Provider did you see at your last visit?

Michael Anthony

Anne Bonpain

Heather Flowers

Jennifer Fraley

Noemi Maydew

Gilberto Rodrigo

Elita Wyckoff

Morine Cebert

Which location was your last appointment scheduled in?

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3.Which location was your last appointment scheduled in?

Cary OB/Gyn - Cary, NC

Cary OB/Gyn - Morrisville, NC

Is Women's Health Alliance, P.A., p/k/a Cary OB-GYN, the provider you usually see if you need a check-up, want advice about a health problem, or get sick or hurt?

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4.Is Women's Health Alliance, P.A., p/k/a Cary OB-GYN, the provider you usually see if you need a check-up, want advice about a health problem, or get sick or hurt?

Yes

No

How long have you been going to Women's Health Alliance, P.A., p/k/a Cary OB-GYN?

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5.How long have you been going to Women's Health Alliance, P.A., p/k/a Cary OB-GYN?

Less than 6 months

At least 6 months but less than 1 year

At least 1 year but less than 3 years

At least 3 years but less than 5 years

5 years or more

In the last 12 months, how many times did you visit Women's Health Alliance, P.A., p/k/a Cary OB-GYN?

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6.In the last 12 months, how many times did you visit Women's Health Alliance, P.A., p/k/a Cary OB-GYN?

None

1 time

2

3

4

5 to 9

10 or more times

In the last 12 months, did you phone Women's Health Alliance, P.A., p/k/a Cary OB-GYN’s office to get an appointment for an illness, injury, or condition that needed care right away?

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7.In the last 12 months, did you phone Women's Health Alliance, P.A., p/k/a Cary OB-GYN’s office to get an appointment for an illness, injury, or condition that needed care right away?

Yes

No

In the last 12 months, when you phoned Women's Health Alliance, P.A., p/k/a Cary OB-GYN’s office to get an appointment for care you needed right away, how often did you get an appointment as soon as you needed?

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8.In the last 12 months, when you phoned Women's Health Alliance, P.A., p/k/a Cary OB-GYN’s office to get an appointment for care you needed right away, how often did you get an appointment as soon as you needed?

Never

Sometimes

Usually

Always

In the last 12 months, did you make any appointments for a check-up or routine care with Women's Health Alliance, P.A., p/k/a Cary OB-GYN?

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9.In the last 12 months, did you make any appointments for a check-up or routine care with Women's Health Alliance, P.A., p/k/a Cary OB-GYN?

Yes

No

In the last 12 months, when you made an appointment for a check-up or routine care with Women's Health Alliance, P.A., p/k/a Cary OB-GYN, how often did you get an appointment as soon as you needed?

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10.In the last 12 months, when you made an appointment for a check-up or routine care with Women's Health Alliance, P.A., p/k/a Cary OB-GYN, how often did you get an appointment as soon as you needed?

Never

Sometimes

Usually

Always

In the last 12 months, did you phone Women's Health Alliance, P.A., p/k/a Cary OB-GYN’s office with a medical question during regular office hours?

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In the last 12 months, when you phoned Women's Health Alliance, P.A., p/k/a Cary OB-GYN’s office during regular office hours, how often did you get an answer to your medical question that same day?

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12.In the last 12 months, when you phoned Women's Health Alliance, P.A., p/k/a Cary OB-GYN’s office during regular office hours, how often did you get an answer to your medical question that same day?

Never

Sometimes

Usually

Always

In the last 12 months, did you phone Women's Health Alliance, P.A., p/k/a Cary OB-GYN’s office with a medical question after regular office hours?

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In the last 12 months, when you phoned Women's Health Alliance, P.A., p/k/a Cary OB-GYN’s office after regular office hours, how often did you get an answer to your medical question as soon as you needed?

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14.In the last 12 months, when you phoned Women's Health Alliance, P.A., p/k/a Cary OB-GYN’s office after regular office hours, how often did you get an answer to your medical question as soon as you needed?

Never

Sometimes

Usually

Always

Wait time includes time spent in the waiting room and exam room. In the last 12 months, how often did you see your healthcare provider within 15 minutes of your appointment time?

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15.Wait time includes time spent in the waiting room and exam room. In the last 12 months, how often did you see your healthcare provider within 15 minutes of your appointment time?

Never

Sometimes

Usually

Always

In the last 12 months, how often did your healthcare provider explain things in a way that was easy to understand?

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16.In the last 12 months, how often did your healthcare provider explain things in a way that was easy to understand?

Never

Sometimes

Usually

Always

In the last 12 months, how often did your healthcare provider listen carefully to you?

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17.In the last 12 months, how often did your healthcare provider listen carefully to you?

Never

Sometimes

Usually

Always

In the last 12 months, how often did your healthcare provider give you easy to understand information about these health questions or concerns?

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18.In the last 12 months, how often did your healthcare provider give you easy to understand information about these health questions or concerns?

Never

Sometimes

Usually

Always

In the last 12 months, how often did your healthcare provider seem to know the important information about your medical history?

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19.In the last 12 months, how often did your healthcare provider seem to know the important information about your medical history?

Never

Sometimes

Usually

Always

In the last 12 months, how often did your healthcare provider show respect for what you had to say?

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20.In the last 12 months, how often did your healthcare provider show respect for what you had to say?

Never

Sometimes

Usually

Always

In the last 12 months, how often did your healthcare provider spend enough time with you?

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21.In the last 12 months, how often did your healthcare provider spend enough time with you?

Never

Sometimes

Usually

Always

In the last 12 months, did your healthcare provider order a blood test, x-ray, or other test for you?

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22.In the last 12 months, did your healthcare provider order a blood test, x-ray, or other test for you?

Yes

No

In the last 12 months, when your healthcare provider ordered a blood test, x-ray, or other test for you, how often did someone from this provider’s office follow up to give you those results?

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23.In the last 12 months, when your healthcare provider ordered a blood test, x-ray, or other test for you, how often did someone from this provider’s office follow up to give you those results?

Never

Sometimes

Usually

Always

Using any number from 0 to 10, where 0 is the worst provider possible and 10 is the best provider possible, what number would you use to rate your healthcare provider?

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24.Using any number from 0 to 10, where 0 is the worst provider possible and 10 is the best provider possible, what number would you use to rate your healthcare provider?

10 Best provider possible

9

8

7

6

5

4

3

2

1

0 Worst provider possible

.

. 10 Best provider possible

. 9

. 8

. 7

. 6

. 5

. 4

. 3

. 2

. 1

. 0 Worst provider possible

In the last 12 months, how often were clerks and receptionists at Women's Health Alliance, P.A., p/k/a Cary OB-GYN's office as helpful as you thought they should be?

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25.In the last 12 months, how often were clerks and receptionists at Women's Health Alliance, P.A., p/k/a Cary OB-GYN's office as helpful as you thought they should be?

Never

Sometimes

Usually

Always

In the last 12 months, how often did clerks and receptionists at Women's Health Alliance, P.A., p/k/a Cary OB-GYN's office treat you with courtesy and respect?

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26.In the last 12 months, how often did clerks and receptionists at Women's Health Alliance, P.A., p/k/a Cary OB-GYN's office treat you with courtesy and respect?

Never

Sometimes

Usually

Always

In general, how would you rate your overall health?

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27.In general, how would you rate your overall health?

Excellent

Very good

Good

Fair

Poor

In general, how would you rate your overall mental or emotional health?

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28.In general, how would you rate your overall mental or emotional health?

Excellent

Very good

Good

Fair

Poor

What is your age?

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29.What is your age?

18 to 24

25 to 34

35 to 44

45 to 54

55 to 64

65 to 74

75 or older

Are you male or female?

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30.Are you male or female?

Male

Female

What is the highest grade or level of school that you have completed?

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31.What is the highest grade or level of school that you have completed?