Sprint Email says Moments have 1.6Support

I understand that you have been sold the Samsung handset with out dated
version. I apologize for the inconvenience due to this. Currently we
are offering Moment with the Android 1.6 version. We are working to
launch the new software version for this. Once new version for Moment
is available, it will certainly be notified on sprint.com.

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I replied back and asked if I could get 1.6 from the Sprint store, as I am running 1.5. Stay tuned.

Dear Alex,
Thank you for taking the time to inform us of the many issues concerning your Samsung product. We do appreciate hearing from our customers, as their comments are vital for us to continue improving our business.
We will forward your feedback along to the concerned parties for consideration and review.
We are unable to speculate when/if this software revision with this feature might be available due to the fact that this might lead to inaccurate information and confusion.
Thank you again for your comments.
Thank you for your understanding and patience.
Sincerely,
Technical Support

I have talked directly with Level 3 support staff at Samsung and they are actively making fixes for our problems... the crappy thing is that they will not give a date for a fix, but I feel it will be coming sooner rather than later the way the tech was talking.

I have talked directly with Level 3 support staff at Samsung and they are actively making fixes for our problems... the crappy thing is that they will not give a date for a fix, but I feel it will be coming sooner rather than later the way the tech was talking.

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Do we feel that twitter is the preferred contact method for that type of feedback? I'm all for it as it's easy, but I just want to make sure we don't think that email would make more of an impact. Thoughts?

Do we feel that twitter is the preferred contact method for that type of feedback? I'm all for it as it's easy, but I just want to make sure we don't think that email would make more of an impact. Thoughts?

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Try emailing all you want... I only get the canned responses from their email line. Today, I just got a replacement device from a level 3 tech that responded to my query via twitter.

Alright, that's what I was looking for... an indication on how seriously they take their twitter account. It really varies from company to company (I should know, since part of what my company does is help our clients get on that bandwagon lol).

Do we feel that twitter is the preferred contact method for that type of feedback? I'm all for it as it's easy, but I just want to make sure we don't think that email would make more of an impact. Thoughts?

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Well, from a business perspective, which would make more of an impact to you? Requesting that the manager speak to you in private so that you can explain and discuss the intricacies of your problem, which they may or may not choose to even see you in the first place (EMAIL). OR Going out in front of the business with a speakerphone, and making the issue known to everyone that has any interest (Twitter).