Understand your bill

Water is charged in tiers as you use more over the course of a year. Reducing the amount of water you consume can mean a double saving – you’ll be charged for less water and the cost per kilolitre can also go down. We call it stepped billing and you can read all about it in this fact sheet.

There are three billing periods each year and the rate you pay increases over the 12 months as you consume more water. That explains why your bill can be higher at the end of the billing cycle – even if you haven’t used as much water during that period as you have at earlier times in the year.