Hello Dig1tal it is worth noting that there is a newer version of the software for your environment. The latest release is included as a free upgrade to your software with your maintenance agreement and can be down loaded off the Internet from the Symantec Operations Readiness Tools (SORT) website. the direct link is https://sort.symantec.com/patch/detail/7622 and the instructions are included.

You will upgrade your Management Server (MS) where the console is installed, upgrade your agent collector and then upload the agent packages to your collectors for pushing them out to the Winnas servers. I have assumed monitoring since the server's CPU remains busy after the scan is completed so the application would be monitoring for events occurring on the systems.

If after you have a current environment installed the problem remains an issue for you, then we can progress to deeper troubleshooting and I can point out what to verify in the application and which log snippets I will need to provide further advice.

Of course at any time you have the option to initiate a Symantec Support case for Symantec DataInsight (SDI) to work the issue directly with support technicians.

I apologize for the delay in getting back to you. If you have already completed a support case feel free to reply to the community with your feedback to strengthen the group.