MegaChess Return Policy

MegaChess Easy Returns

At MegaChess, we believe your online shopping experience should be Amazingly Fun. Our goal is total satisfaction - that's why we make returning your item as easy as possible! We will always refund the full price of the item as long as it's unused and in its original packaging.

Please just follow these simple instructions:

Request a Return Merchandise Authorization (RMA) number: We need this number to process your return. To obtain an RMA number, see our super simple instructions below. Ship your item to our Return Center: The helpful Customer Service Associates at MegaChess will get you the appropriate shipping labels.

What items are eligible for return?

Most of MegaChess amazing selection can be returned within 10 days of receiving your item(s) as long as it's returned in unused condition and in its original packaging. Sorry, we can't offer refunds on products that show clear signs of use. Additional restrictions may apply. Please Contact Us for more information.

How do I return an eligible item?

Pack up the item(s) to be returned in the original packaging and attach the shipping label to the carton.

Follow the simple return instructions included with the RMA.

Let us know if you have any questions or concerns.

How do I obtain an RMA number?

A Return Merchandise Authorization (RMA) number can be obtained in one of these ways:

1.) Call MegaChess Customer Service at 1-855-634-2055

2.) Send an e-mail request to info at MegaChess.com

Can I use a shipping company or carrier of my choice to return an item?

Yes, but you still have to get an RMA number from MegaChess before shipping. After you receive your RMA number, ship your item(s) back to our Return Center at an address we provide with the RMA.

Please ship your return using a dependable carrier who can provide tracking, insurance and proof of delivery in order to ensure that your item is received in the best possible condition. MegaChess is not responsible for shipments lost during return shipping or damage resulting from improper handling or improper packaging.

Please do not send returns to MegaChess’ corporate headquarters or any address you may find in your original shipping documents; these packages will be refused, delaying your returned. MegaChess may decide that a refund can be issued without a return. If this is the case, a Customer Service Associate will let you know that you don't have to ship the item back for a refund.

Can I refuse a delivery?

Does MegaChess charge a restocking fee?

Yes. 15% if the item is returned in unused condition and in the original packaging. However, if the item shows clear signs of use, we will not issue a refund.

We photograph all returns during the inspection process. These photographs are available if your refund is rejected for prior use.

What are the return shipping costs?

Since we ship very large products, shipping costs can be a substantial portion of your total cost. You are responsible for the actual cost of returning the product. You can return the product through your shipping provider or we can send you a return shipping label.

If we send you a shipping label, the actual cost of return shipping will be deducted from your refund. We will also deduct the actual cost we incurred to ship the product to you. Note that items you purchased that qualify for free shipping, cost us money to ship. That cost will be deducted from your return.

How soon will I receive my refund after I've returned my item?

Please allow 5 to 7 business days after your product has been delivered to our Return Center for your refund to be processed. Remember that it may take up to one complete billing cycle for your refund to appear on your credit card statement. Refunds will only be issued via the payment method used to make the original purchase.

What if I purchased the item through an Online Marketplace?

If you purchased an item from MegaChess through an Online Marketplace like Amazon.com, Sears.com, eBay, or Wayfair, MegaChess’ Return Procedure still applies. Please understand that when an item is returned to us, the refunds can only be issued through the Online Marketplace where the purchase was originally made.

I requested an RMA, but have not received return instructions yet. What should I do?

Don't panic! Give us a call at 855-634-2055.

Can I exchange for a different size? Color? Item?

Unfortunately, we cannot do straight exchanges. Please follow the return procedure then contact us to place a new order.

I received the item as a gift, can I return it for store credit?

Unfortunately, we cannot offer store credit for returns. Refunds can only be issued to the original buyer.

What if I receive the incorrect item?

If you receive the wrong item, please let us know within 10 days of receiving the item. If you received an incorrect item as the result of a MegaChess error, you won't pay a cent toward return shipping costs. MegaChess will decide whether to replace a product or offer a full refund.

What if I receive a damaged or defective item?

In the unlikely event that your order is missing parts, damaged or defective, please contact MegaChess Service Center at 1-855-634-2055 within 24 hours of receiving the item and we will send you a replacement product or replacement parts at absolutely no cost to you.