Changes in Toggl pricing

Toggl’s pricing structure has changed as of today. From now on the pricing will be simple and straightforward – each user in the workspace is priced at $5 per month. There will be no more fixed plans and upgrade-downgrade hassles. You only pay for what you use. There is no upper limit on the workspace size, so there will be no more hassle if your workspace grows over 40 users.

All current Pro plan subscribers – There will be a 3-month transition period, where your existing plan will work fine and you’ll pay the same amount you have used to. Your current plan will be effective until Feb 29th 2012, and after this deadline your account will be upgraded automatically.

As the price increases for teams over 3 then we’re offering a solution – if you pay for 12 months in advance, your price per team member will be $2.50/mo, no matter what your team size is for the next 12 months! This offer is valid only for our current Pro users with a Small or larger plan.

All these changes help Toggl to continue evolving fast and providing the best time tracking experience on the web.

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COMMENTS

I am sorry but this sudden and substantial price increase doesn’t feel right and it isn’t supported by no added functionality or any kind of consideration for long term users.
We will be leaving Toggl when the new price structure affects our account.

What a bummer. I pitched Toggl to my supervisor on Friday as the perfect solution to tracking our team members’ time. This will now be significantly more expensive, and I have to go back and tell him that the price has just jumped. That won’t bode well, and I was so excited to get my whole team on the same time management platform.

I am not impressed with the price hike. I feel that if I want to add users or change my plan that I should have to change. But if nothing for me is changing I should not be automatically charged more. We will be looking for new time tracking software.

Currently i am tracking 14 Users, about 8 of them are freelancers wich only generatie a few hours per month. They are accomodated in two plans and i pay USD 31,-. That´s ok for me. It´s not cheap – but ok.

Now i would have to pay USD 70,- !!!!! Hey come on, that feels greedy and does not support a freelance employment model. I strongly reccomend that you do not take more than USD 3,- per user, or i predict to you that you will loose a lot of paying customers! Toggl isn´t the only tool on the market .. it´s great, but price does matter too.

Really now? If I’m going to be spending more on a time tracking solution I’ll look to RescueTime. Time tracking is about the people entering hours. Anyone can fat finger the hours on this tool. With no even bug fixes in site, forced to move elsewhere.

I have a team of 8 people and we now have to pay double. On top of that, it is coming out of nowhere – just double the price, out of the blue. The big question is, is it worth $5 per user? That’s $40 per month. Not too bad, but definitely on the expensive side.

The Toggl website has been buggy recently, specifically the reports did not refresh the way they should and I had issues with PDF reports being buggy. I also had to create a report which needed to show tags in it. No way to do it. On top of that the desktop client has been buggy so I have to stick to the website, which is more likely to be forgotten during workdays.

This can be forgiven as long as there are gradual improvents, but I have seen (or heard) nothing of that. In fact this mail is one of the few mails I have been getting from you, and the first update is “hey man how are you doing, we are going to charge you double”. With this price change and no improvements I am getting close on pulling the trigger and cancel my account here. I cannot imagine that I am the only one.

This is not to be tight up about it, I am willing to pay if it justifies the cost. Just some honest feedback. And please do yourself a favour and work on your communications…

This change will take us from $19 to $50 per month or a 163% increase.

Right now we have accounts for some users who rarely bill, but it’s nice to have when they do. We’ll have to delete those accounts; however, there’s no admin functionality to manually enter hours in for other users.

So that leaves us back with compiling spreadsheets, paying new per user pricing for users who rarely use system or finding another tool.

Toggl, do you want to be next Netflix? As a small business and long time customer to change price structure that more than 150% this impact a lot. Why you want to force customer to leave Toggl ? when you not give customer new features. We will close account when new price structure start and go with new company (which is your competitor that have price lower)

Obviously I agree with everyone else here, this price hike is unfounded. You are delivering nothing extra to us, and charging us through the roof. The only person who agrees with you on this can’t even spell correctly.

Like everyone else let me express my disgust with the new price structure.
We currently have 10 users and pay $20 per month and we have three other users that we haven’t activated because we didn’t want to double our monthly bill. With this new price structure you have required we TRIPLE our monthly payment, which will ultimately take us to use another provider.

I think your idea is in the right neighborhood but it hasn’t taken into consideration the bigger teams. I think you should have charged a per user fee of $2-$3 per user above the 10 user plan.

I truly hope you guys reconsider your price as your are going to loose many customers with this change.

As new users of toggl, we are quite disappointed by this price hike.
Given other products will now be the same price and offer more functionality such as billing, then I guess its time for us to start evaluating them again. Freshbooks and Harvest spring to mind.
(lets see if this gets filtered!!)

Wow. The price should stay the same for those of us who have stayed loyal customers. I agree with you Tanner, we should be grandfathered in. Thanks Wallace for the new site, once Toggl increases their pricing, now we have a place to go.

Hi Guys,
We were on the verge of upgrading from a free account to a paid one mostly on the basis of you *not* have a per user fee (like Harvest). As pointed out here, this just doesn’t working where some staff work a few hours per month. Of course we could put these guys on a spreadsheet, but the joy of toggl was going to be having all our data in one place.

We owe you an explanation on what is behind the reasoning to change Toggl’s pricing.

Our pricing levels have been the same for the past two years. This particular change is something we have been considering for some time, it is most definitely not a rash emotional decision.

The existence of fixed plans limited the options for those users who just wanted to add one member to their workspace and found themselves paying an extra 20 to 40 USD per month for that one user. It also created extra trouble for workspaces that wanted more than 40 users as they had to contact us and had to wait for custom packages to be generated. Those were the main reasons we wanted to get rid of pricing plans.

When determining the new pricing level, we looked at our competitors on the market and found that Toggl was by far the cheapest one out there. We felt that for the value that Toggl offers, our prices deserved to be comparable to other similar programs (Paymo, Freckle, Harvest, Mite, Timr, etc). It comes down to the value Toggl provides you. Are we justifying the cost of $5 per month or not? We sure do aim to be much more valuable for you than that.

Increasing prices is never an easy decision or process. Believe us, we are not doing this lightly. There is probably no good or comfortable way to increase prices, so we tried to do it without stretching the process out for too long. All users have up to three months to react to this change. If you find it really is too short a transition period, let us know and we will see if we can find a solution to this.

Over the two years that our pricing has remained the same, Toggl has moved forward majorly. These developments and improvements will most definitely not stop here and we will keep adding value to our product.

For all users who are worried about stability, looking at our past 2 years’ behaviour, you can rest assured that there will be no major pricing changes for at least another period of a similar length. This includes Solo and Free package users.

Thank you, Alari, for the clarification. In my experience, Toggl is the best time tracking software and I think it’s worth it. I tried a number of other solutions but they all had their issues. Also beware of startups that have a flashy website but collapse as soon as the initial venture capital funding runs out. Toggl has a more solid history and looks as if it will be around for long, and if the change makes it even more sustainable, I’m all for it.

By the way, for those who have freelancers who only need a few hours, wouldn’t the free option be an alternative for them? That’s still there with 5 users, right? It doesn’t include billing, but unless you have a really complicated billing system it’s not that complicated to convert the hours into euros.

Way too big of a price hike at one time, and not very customer friendly that the current customer base wasn’t grandfathered in. Sounds like there are other solutions out there that many are going to take a second look at.

We had just signed up a couple of weeks ago. We signed up because we COULD afford it. It was $19/month. Now it is $45/month. That is an enormous increase and I feel like the time I took to research and choose a time tracking software is now completely wasted. A major reason for picking Toggl was the price. We were even considering using the plannerhq app as well. Regardless of the reason, it feels deceptive, and the increase is more than twice what we are currently paying. You need to reconsider the pricing structure before you lose your customer base.

I just posted a longer response over in the discussion forum.
But, Alari, you need to realize from the genuine and informed nature of most of the responses here that this is a very very bad change. We made the choice to use Toggl based on your previous packages (and there are still other solutions that are still cheaper than those!)

We all want to see Toggl grow and be viable over the long-term. This move will NOT do that. Change back to your previous plans or expect a major loss in clients. -m

In my opinion the best way to handle this and maintain your loyal customer base is to do a small/modest increase to your current customers in the switch and that the new pricing applies ONLY to new accounts. We all like the idea of paying per user, it’s the price DOUBLE that is really enraging us. We are getting no new service to justify the increase. It’s crazy to think freelancers are going to pay a year out like this for a service for a discount. Month to month is the way we operate.

And so you are aware– I for one have been selling for you because the product works and is affordable, I tell all my peers about the tool and refer business your way. So you would be losing my long-term business and my word of mouth referrals by making a change like this.
Take our advice- modest increase to current customers, let us all pay by team member and apply the new pricing to new customers only.
-Emily

Discouraged by the price increase. For our organization it’s more than double what we are paying today. It’s enough of a price hike we are now looking at other products to see if there is another solution we should be using. Netflix comes to mind…..

We fully understand your frustration on the price change, and we’re not happy to see users leaving.

Still we will keep to the new price point, as we’re certain that Toggl provides our users enough value to justify the price.

Toggl’s main value lies in its ability to on the one hand save time, and on the other hand to increase earnings thanks to more effective tracking of the time spent. For example if your hourly rate is $20, Toggl needs to save or earn you only 15 minutes each month to cover its cost.

I’d like to thank all users that have understood and accepted the update. We promise to live up to the new price level. We have been investing our revenues into Toggl for the last 4 years, and will continue doing so. There are many new features and updates in the pipeline, and our development efforts are continuously increasing.

If you need more than 3 months of transition time, then please let us know at support@toggl.com and lets work it out.

Besides the hike in percentage, TOGGL is still cheap. Come on, you can pay the bill with one hour or two of work…for whole company. How much does TOGGL makes you win ? In ratio price/benefits certainly much more than lots of other services you pay every months. I’m surprised almost nobody understand that TOGGL must reconsider prices to keep going forward for the benefits of all customers and make profits like all of us. Leaving Toggl because it’s no more the cheapest time tracking service means leaving the BEST time tracking service…