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Step 2 - report to the Coach Park

Report to the Control Office at the West Ramp Coach Park (WRCP), which is off the A4 at the Airport West Entrance. It is open every day from 06:00-22:00 (except Christmas Day) and has refreshment facilities and toilets.

During June, July, August and September, please arrive in the WRCP only after your flight has landed.

Collecting from the Terminals after 22:30?

Coach drivers collecting passengers after 22:30 can drive straight to the terminal without obtaining a permit as long as the coach does not arrive at the terminal before 22:00,

Collecting from the Terminal before 06:00?

Coach drivers collecting passengers prior to 06:00 can drive straight to the terminal without a permit. Coaches waiting at a terminal after 06:00 will be requested to go to the coach park and purchase a permit.

If your flight comes in before the coach park opens at 06:00 but the party will not be ready for collection until after 06:00, please wait at the coach park and purchase a permit to avoid being asked to return to the coach park.

Step 3 - remain in the coach park until released

Terminal 4

Upon payment you will be given a permit and the expected time of arrival of your flight. Please wait in the drivers' rest room until you are called forward to the terminal. If you need to return to your vehicle it is your responsibility to be at the Control Office in time to be released to the terminal.

Terminal 5

Once registered, coaches will be dispatched immediately to the The Forward Coach Park can be found by following the road signs. T5 Forward Coach Park (FCP) has no refreshment facility.

Step 4 - proceed to the terminal

Terminal 4

When called forward, proceed to the terminal forecourt. At peak times a Coach Marshal will assist in calling coaches forward. The coach marshal is in radio contact with the WRCP controller. If you cannot locate the Coach Marshal please call +44 (0)7814 246 995.

Terminal 5

The coach then waits at the FCP until advised to move on to the forecourt (via the Coach Marshal).

Drivers must remain with their coach at all times in the FCP.

When called, coaches depart the FCP at the exit and proceed to:

Stops 16a and 16b

The coach park is staffed by members of the Charter Coach Team at all times except Christmas Day.

Step 5 - await your group at the terminal

Display your permit clearly in your vehicle windscreen. This does not contravene the “no waiting” regulations.

The terminal forecourt areas are patrolled regularly by the Metropolitan Police and traffic flow controllers, and you must move your vehicle if requested at any time.You must remain with your vehicle at all times whilst it is within the terminal area.

Passengers

If you are travelling as a group and are expecting a tour representative, make your way through Customs and look for the meeting point in Arrivals.

Tour representatives

Step 1

Escort your group to the designated Group Travel areas on the forecourt. Please do not request your coach if your passengers are not ready. If your coach arrives at the terminal and your passengers are not ready to depart, it will be sent back to the West Ramp Coach Park.

Step 2

Provide the Coach Marshal with:

The name of the coach company or tour operator

The flight number

Your destination.

If you are collecting passengers from more than one terminal, please make sure you have both the driver's and West Ramp Coach Park’s contact telephone numbers. Depending on the arrival times and the arrangements made, the pick-up process can be agreed.