Network Suspension not working correctly

I have the suspension set for 5 days past due, however the suspension does not take place untill the bill is past 35 days past due. Where can I check to ensure that the suspension is working correctly?

Re: Network Suspension not working correctly

Hi, can you please provide us with more details? The client log export could be helpful. Please highlight the "invoice created" log entry. From this day, the invoice due days start and additionally those 3 days suspension delay. Then, there should be the supsension log entry.

Also note, that only the invoices with "service item" can cause the suspension of the service (invoices with product items can't)