We’ve written a lot on this blog about the power of social media, and how to decide if plunging in is the right thing for your business. From communications to customer service, social media can be a strong tool to help you grow your business.

If you are still on the fence about how to best harness social media for your business, you are not alone. This Mindflash infographic highlights a startling fact: 76% of companies do not have a clearly defined social media strategy.

Whether you decide to hire outside pros or look inside your own company for expertise, the infographic provides some tips on getting started. We’d love to hear your best practices in the comments.