Troubleshooting: "Can't see the invoice"

Check for Popup Blockers

If your member reports that they're not able to print an invoice, you may want to ask them if their browser is set to block popups. A quick Google search should return articles for their particular browser. Here is an article explaining how to allow pop-ups in Chrome.

Chrome will also provide visual queues if it is actively blocking a pop-up from a website.

Clicking on the icon will allow your member to quickly approve pop-ups specifically for your site.

Check Downloads

Novi doesn't actually print invoices. Instead, we generate a PDF that any browser can print. This means that the invoice could be going to the member's "downloads" folder.

Try Another Browser

Different browsers can be configured differently. There is a chance that your member will find luck with another option. Try suggesting Chrome, Safari, Firefox, Edge, or even IE.

Print from the Admin

We never want to encourage practices that result in more manual work for association staff. In some cases, staff might find it expedient to simply email an invoice from the admin.