I usually have a good experience at Chipotle but this location went above and beyond what the others have done. Not only did one person wash their hands, change gloves and follow my bowl down the line, another person changed the spoons of every ingredient I wanted. Great service, great food and I didn’t have any reaction.

I’m very sensitive to cross contamination but haven’t had any issues here. At any chipotle, just make sure they change gloves and wash hands, don’t get lettuce or cheese as a topping because they reach into those when prepping burritos (flour tortilla)for people. I

It’s like all of the other Chipotles out there. We had one experience when the people weren’t very accommodating but we still got what we ordered. Ask a lot of questions before getting food and they will try their best.

The first employee I spoke with didn’t know the difference between flour and corn tortillas. Told them I was allergic to gluten but didn’t take any special precautions to prevent cross contamination. Other workers there seemed to know more about gluten allergies, but I received pretty poor service and all around.

I have been here multiple times and let them know I am celiac. The staff all wash their hands, change their gloves, and are extremely careful when they prepare my order. I have never had any issues after eating there!

I used to come here three or four times a week, I’m not kidding. They were one of the only places around that I could go to without making me sick. However, about a year or so ago, most of the staff I knew left this location. Ever since the turnover, I have gotten sick EVERY TIME I’ve gone. And I make it quite clear how sick I get, I even give them absurd instructions to try to avoid contamination, and still. I went here for years before this became an issue, and now I can’t go here at all. Very sad for me.

Have eaten there a few times with my son, who has celiac. They are courteous about washing hands and changing gloves when asked. He has never had a reaction after eating there. I ate at this location once without my son, and saw the server scrape rice off a tortilla back into the serving dish when a customer requested the other type of rice - made me worried about the potential for cross contamination even with the precautions taken.

I was only recently diagnosed, so this is all new to me. I ordered a burrito bowl (no tortilla). According to the website, that should be a safe option. However, my body is telling me I ate gluten, and that was the only thing I ate today that wasn’t certified on a package as gluten-free. I didn’t ask them to change their gloves, so it could well be my own fault. (I’ve seen fast-food workers not take off or change gloves when making change before, but I’ll ask them to do so from now on. 😉) In the interest of full disclosure, and to be fair, it did taste good, but that is greatly overshadowed by the discomfort I feel now.

Not only do they flop the flour tortillas out of the warmer right in front of the bowls of rice but I saw the server put a lil too much chicken in the kids quesadilla right before me in line and took a lil chicken back off of the dish and then put it back into the chicken pan to serve to the next person.

The staff was great! As soon as I said I have a gluten allergy the guy took his gloves off and thoroughly washed his hands. He made sure to only handle mine until it was finished. I felt really good about my experience!

Chipotle is one of my favorite restaurants! I feel confident eating here, and it’s one of my go-to spots in a pinch. However, (as some of the other reviews mentioned) it is important to know what to say! It’s pretty much the same for all Chipotle locations- ask them to change their gloves for your allergy. In my experience (with many, many chipotles) there have never been any issues at all with this. Then, that same person will take you down the line and take care of your food. Usually, the only ones that mess this up are the newbies, but the manager will almost always step in if there is concern. Please remember- YOU NEED TO ASK FOR ACCOMMODATIONS. For example, if you are more sensitive, ask them to change the spoons in the containers. Also, in terms of cross contamination, it is essential that you have them get ingredients like cheese and lettuce from under the counter! As always, go with you gut- if it feels unsafe, get a new one made. Personally, I’ve never gotten sick at a Chipotle, but I do understand how it could happen. Although it is unfortunate that there has to be these reminders, I have had really awesome experiences with Chipotle. It has saved me when traveling so many times, and I feel very safe when going there.

Highly recommend the Chipotle on 21St St. Newark, Ohio. They go above and beyond to wipe everything down, get clean utensils, and change out condiments before preparing a delicious bowl of gluten free goodness....+chips. All workers, and owner, are accommodating to any of my celiac needs. They are knowledgeable and KNOW which condiments are GF and are willing to swap out new containers of fresh selections free of contamination. I have often just asked workers to change their gloves, as they are the only fear I have of getting contamination. The “burrito tortilla“ is definitely not gluten free. I have never been ill after eating at this location. I eat there at least 2 times a week. The price is also hard to beat!

When I told the counter person I had Celiac Disease and must eat gluten free she immediately changed her gloves and wiped down the entire counter and then asked if I would like my burrito bowl made from any of the items in the back (the kitchen). This would mean that these were never touched and had no chance of cross contamination. Excellent service.

Awesome experience at this location. Servers washed hands, changed gloves, and got out fresh containers of everything my daughter was having on her tacos. Serving spoons were changed out as well-all before I even asked. Restaurant was crowded, but the staff couldn’t have been nicer!

Fantastic food but dont go when theyre busy, and like the other person said - dont get toppings they grab with gloves. Even then its still risky if youre as sensitive as me, I usually feel insanely bloated after eating it (im no stranger to Mexican food)

Love the idea of Chipotle, but as a Celiac...can’t do. Watched in line the server dipping the serving spoon into the food, then touching the spoon to the flour tortilla, then back into the food. I left...too bad because I really want d to support their business practice.

This location is horrible. Staff frequently doesn't speak enough english to understand what you are saying when trying to get GF ingredients. Their serving habits mean bins full of GF ingredients have lots of cross contamination. I like Chipotle but this location is not good.

I understand most of what they have is GF but, most Chipotle locations will change out the utensils, and take from fresh pans, if you tell them you need GF. I said gluten free and it was as if I was speaking another language. I didn't end up eating, sat ehile my husband ate.

I love going here because I feel like a normal person. You can get nachos and the hard tacos. All their meat is gluten free. We eat here all the time and I have never had a reaction. If you tell them you are gluten free they will even offer to change their gloves.

This was an excellent experience. I called ahead and asked if they had gluten free options, and they said everything was gluten free except for optional flour tortillas, which are kept separate from everything. She also said that they'd change their gloves and do a wipe-down if we mention the allergy.
We got there maybe 20 minutes later, and Hayley remembered us from the phone. We mentioned it was our first time, and she ended up giving us free chips and queso. It may have been because it was late and could've been the last batch, but free queso is free queso!
Everything is separated, and there is a dedicated cooking spot for the tofu 'meat' to keep it meat free. Overall I'm really impressed.

I am newly diagnosed celiac and I went here for lunch. I was very impressed with the staff when I told them that I was celiac with a gluten allergy. The girl went and removed her gloves and announced my gluten allergy to others. She washed her hands thoroughly and then made my bowl all the way through the line. She made sure to take out fresh, not touched ingredients from the fridge. I will go back!

Staff was wonderful! He wiped down the counter, washed his hands, put on gloves and got a fresh container for the items that they use their hands to serve (cheese and lettuce). They are definitely celiac friendly.

Best fast-food around. I'm very sensitive to gluten, it flares my arthritis if I get even a trace, but the burrito bowls work for me. What I found here is that it's best to skip the lettuce. The same person who is scooping the lettuce is also at the end wrapping the flour shells of the burritos or heating the flour tortillas at the beginning of the line near the salad lettuce. I believe it transfers from their gloves and contaminates the lettuce. It may not be an issue for everyone, but it's hit-or-miss with me so I just skip the lettuce. I have had some very nice employees put on new gloves and chop me fresh lettuce, which is very cool, but as busy as most of these chains are when I go, it may make you a bit of an annoyance to ask for every time.

I’ve stopped eating at Chipotle because I always end up sick and regretting it. They change gloves upon request but the ingredients are already contaminated so the glove change probably doesn’t do much

My daughter has a severe wheat allergy. Staff was very knowledgeable. They changed gloves and used new utensils to make sure there was no cross-contamination. We’ve been back multiple times and she has never had a reaction. Very pleased.

Gluten-Free Features

Allergen List

Gluten Free Menu

Tacos

Tortilla Chips

Categories

Dairy-Free

Kid Friendly

Lunch

Mexican

Nut-Free

Peanut-Free

Pescetarian Friendly

Plant Based

Quick Service Restaurant

Takeout

Vegan Friendly

Monday

10:45 am - 10 pm

Tuesday

10:45 am - 10 pm

Wednesday

10:45 am - 10 pm

Thursday

10:45 am - 10 pm

Friday

10:45 am - 10 pm

Saturday

10:45 am - 10 pm

Sunday

10:45 am - 10 pm

Notes

Chipotle does not have a gluten free menu but instead has a list of gluten-containing ingredients to avoid. Cross-contamination is a concern, however, so let the person taking your order know that you are gluten free and if you need them to take the proper precautions.
From their website: "If you avoid gluten, don't eat our flour tortillas. If you are highly sensitive to gluten and would like us to change our gloves, just let us know at the start of your order. You should be aware items containing corn, including corn tortillas (chips, soft corn, and crispy corn tortillas) and corn salsa, may have a small amount of gluten from potentially co-mingling with gluten-containing grains in the field."