As a coauthor, Karen is a contributor to the transportation industry publication Heavy Lift & Project Forwarding International. She has delivered cargo insurance workshops and seminars to numerous clients. She is also a member of the Claims and Litigation Management Alliance and on the Alternative Dispute Resolution sub-committee as well as the Insurance Fraud Committee.

Previously as Manager Broker/Forwarder Services for Roanoke Trade, Karen was responsible for the overall budget of both the marine and bond departments. Her previous insurance experience includes Claims Supervisor for The Hartford and Marine Claims Adjuster for Intercargo Insurance Company while she gained valuable experience as an Assistant Underwriter Contract Surety, Assistant Underwriter Professional Liability Errors and Omissions, and Customs Claims Representative.

Roanoke Claims Services is a division of Roanoke Insurance Group Inc., specializing in insurance and bond solutions for international trade and transportation. Roanoke is a subsidiary of Munich Re as well as an affiliate of Munich Re Syndicate, Ltd., and is the North American primary insurer of marine insurance and customs bonds for this worldwide organization. Roanoke Claims Services maintains settling authority for its underwritten business, which contributes to prompt resolutions and successful recoveries for its clients; and the concentration of staff and technical expertise enables it to provide any number of support roles that your organization may need to administer claims.

As a claims professional, I believe customer service is a priority. Taking the time to explain the process and handling a claim quickly is essential in proper claims handling.
– Karen Rzeszutko

INDUSTRY-RELATED ASSOCIATIONS

The Propeller Club of The United States, Port of Chicago

Former Vice President: The Propeller Club of The United States, Port of Chicago

Former member: The International Business Network Group

Former member: Operation Intercept Team for Intercargo Insurance Company (which developed loss control measures including brochures, tips, education, etc. to policyholders, underwriters and agents)

A DIFFERENT KIND OF SERVICE EXPERIENCE

To partner with Roanoke Underwriting and to learn more about our insurance, surety and ATA Carnet programs, please contact us at 1.800.ROANOKE (800.762.6653).