Project Assistant, NS, Ref #18502 Equated to SG23 – Albany, NY

Under the direction of an Information Technology Specialist 4, SG-25, in the Public Safety Portfolio Geographic Information Systems (GIS) Office, the Project Assistant will support the NY-Alert application. The NY-Alert application is a mass notification system, supporting over 35 counties and over 25 State agencies. This position will provide support for customers and users, while assisting with upcoming milestones related to the recent transition of the application from an in-house system to a cloud hosted service. Specific duties include, but are not limited to:

Support of the NY-Alert program, including but not limited to: training new organizational administrators and new authorized notifiers; Administrative maintenance; Monitoring; Troubleshooting; Creation of new organizations and importing new users