Night rate not moving

I moved into my house some time ago, in that time the night rate on my meter hasn't changed. I definitely use power at night. I told Scottish Power and my previous electricity provider of this, but they still dropped me on an Economy 7 tariff.

Top answer

If you have night storage heaters ask a local electrician to advise you. If you don’t use night storage it will be cheaper for you to be on a standard tariff and you could ignore the night meter and ask to be on a standard single rate tariff.

Top answer

Terrible customer service, Socttish Power are truly the worst of any I have encountered in 40 years of working in IT industry!

Night rate is your electricity used during the day that you use at night not the storage heaters so it should be moving, either you meter is faulty or it is not wired correctly.

There should be another reading called CONTROL - That is your storage heaters!

If customer services cant get it right what chance have you.

I just tried to move tariff and had worked out all the tariffs by hand on an excel spreadsheet - phoned up and they actually gave me a more expensive tariff than i am already on - if they are doing this with everyone then its disgraceful as most folks wont have the savvy to take the night day and control rates , stick em in a spreadsheet to do the comparison on monthly costs. Then I was told I cannot have the cheaper Tariff they advertise on the website and that I had calculated would be slightly cheaper because it involves dricet debit and some other nonsense about not being able to do it!

Top answer

Hi Melsere, it looks as if you are on a single rate tariff. If you have and use storage heaters you should be on an economy 7 tariff. Has it just changed from two readings to one reading? or has it always been like that?

Top answer

You can tell by looking at your meter - when the night rate is on the little red light should be flashing in the bottom right hand corner - all depends on your meter though , if its an ancient one it might not have it!

You need to be more specific when you answer technical questions - ie give us the make and model number of the meter and if its digital or analogue readings!