Privacy Policy

At Gardener's Supply we recognize and respect the importance of maintaining your privacy and keeping your online order secure. This Privacy Policy and Security Statement describes why we gather customer and site visitor information, what information we collect, how we collect it and how we use the information as well as how we keep your order secure. This Privacy Policy and Security Statement is part of our Terms of Use, which governs your use of gardeners.com. By using gardeners.com you agree to this Privacy Policy and Security Statement and Terms of Use.

Why do we gather information?

Gardener's Supply strives to provide our customers with quality goods and excellent customer service. We gather information to allow us to process orders, to enhance and personalize our customers' shopping experience and to inform our customers and e-mail subscribers of special offers and discounts.

What information do we gather?

When you order from gardeners.com, we collect the following information: your name, telephone number, e-mail address, billing information (credit card number, expiration date and billing address), products purchased, any relevant promotion code and information (gift certificate redemption code, for example) and, if relevant, the recipient's name, address and telephone number. Information you enter is collected even if you cancel or do not complete an order.

When you visit our Sites, some information is automatically collected. For example, we may collect your computer's operating system, Internet Protocol (IP) address, access times, browser type and language, and referring web site addresses. If you access our site from a mobile device, we may also collect information about the type of mobile device you use, your device's unique ID, the type of mobile Internet browsers you use and information about the location of your device. We also collect information about your usage of and activity on our site.

How do we use "cookies"?

A cookie is a block of text placed in a file on the user's hard drive by a Web site you've visited. These types of cookies cannot identify an individual user specifically, such as by name or address, unless the cookie data is attached to personally identifiable information such as online registration. Gardner’s Supply uses cookies to observe our site visitor's navigation throughout the site. This helps us identify ways to improve the shopping experience.

Gardener's Supply also uses a session cookie, which is a piece of identification between your browser and our server, which helps to do things like keep track of the items in a user's shopping cart, and other information. The shopping cart cookie is saved for a designated period of time in case the users' session expires or they return to complete a purchase within that time frame.

How do we use the information we collect about you?

We use information we collect from you to process your orders, to provide an enhanced and more personalized shopping experience and to inform you of offers and discounts from Gardener’s Supply. Gardener's Supply shares its customer information with its vendor partners and with members of the America's Gardening Resource (AGR) family of wholly-owned affiliates, including Flower Power Fundraising. When you subscribe to Gardener's Supply e-mail, you may also receive occasional e-mails from other members of the AGR family of wholly-owned affiliates. In addition, we periodically make such information, including aggregated information, available to selected third parties.

Some of the ways we use the data we gather:

provide and deliver products and services;

provide information we think may help you succeed in the garden

send you information related to products and services, including confirmations, invoices, technical notices, updates, security alerts, and support and administrative messages;

communicate with you about new contests, promotions and rewards, upcoming events, and other news about products and services offered by Gardener’s Supply and our selected partners;

operate and improve our sites and services;

process and deliver contest entries and rewards;

manage and administer our community features and member programs and services;

respond to your comments and questions and provide customer service; and

link or combine with other personal information we get from third parties, to help understand your needs and provide you with better service.

Gardener's Supply Company does not sell, trade or rent your e-mail address. We occasionally send offers to our customers on behalf of other trusted businesses, but we do not give those businesses your personal information.

In the event of a merger, consolidation, or sale or transfer of all or substantially all of the assets or business of Gardener's Supply (a "Successor"), one of the assets which would generally be transferred is the information we collect from our customers and site visitors. However, the use of this information by any Successor would still be governed by the terms of this privacy policy, as amended from time to time, including any amendment after such transaction.

We may disclose any information you provide to Gardener's Supply when we believe disclosure to be appropriate to comply with any law, regulation, or governmental request, or to comply with judicial process; or (ii) if such disclosure is necessary or appropriate to operate this web site; or (iii) to protect the rights or property of Gardener's Supply Company, its users, Sponsors, Providers, Licensors, or Merchants.

Links

Gardener's Supply wants you to be aware that when you click on links and/or ad banners that take you to third-party Web sites, you will be subject to the third parties' privacy policies, not ours. While we support the protection of privacy on the Internet, we cannot be responsible for the actions of third parties. We encourage you to read the posted privacy statement and user terms and conditions whenever interacting with, and prior to providing any personal information to, any other website.

Your Security

We understand that the safety of your personal information is extremely important to you. We take great care in protecting your privacy and ensuring a safe online shopping experience at www.gardeners.com. Our site uses Secure Sockets Layer (SSL) encryption technology to ensure the secure transmission of any personal information you provide while using our website. We also comply with Payment Card industry requirements and our site is regularly scanned and validated by Trustwave.

The Fair Credit Act specifies that your credit card company can hold you liable for no more that $50 in fraudulent charges to your account. If you feel you've incurred a fraudulent charge with us or any retailer, promptly notify your credit card company and follow the procedures outlined in your credit card agreement.

Your Consent and Changes to this Policy

Subject to the above provisions, by using our web site, you consent to the collection and use of information by us and the terms of this Privacy Policy. We may change our Privacy Policy from time to time and we will post those changes 30 days prior to their taking effect so that you are always aware of what information we collect, how we use it, and under what circumstances we may disclose it.

Your Comments

We welcome feedback concerning this Privacy Policy and Security Statement. To send your comments and questions just e-mail us.