About MD NOW Urgent Care Centers

Nicole H.Posted on April 05, 2016 | Visited this location April 01, 2016

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Waste of time and money

I paid a visit to MD Now in Pembroke Pines on a Friday morning out of desperation. I was had severe itching and burning in both eyes. The front desk staff was very nice and everyone moved quickly to get me seen. I was diagnosed with pink eye and was prescribed medication which I filled right after I left there at 9:00 am. I was also told if symptoms continue or worsen to follow up with my eye doctor. I spent the remaining portion of Friday, Saturday, Sunday and most of Monday in complete agony. At that point I made an appointment to see an eye doctor and was told I NEVER had pink eye.... The symptoms that would lead a person to pink eye never existed. What I had was allergies... When I question the staff at MD Now I was told that the Doctor diagnosed me "to the best of his ability". Well that sounds like he guessed. If he was unsure then I should have been redirected to an eye doctor the same day. I do not appreciate having my health played with and I believe this to be unprofessional and I would not recommend anyone go to this place.

Michael H.Posted on January 23, 2016 | Visited this location January 02, 2016

Quality

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Stay Away!

First they rip you off, then customer service doesn't respond. Other then that they are happy to take your money. This place is the worst.

On 1/2/16, I went to MD Now with sudden hearing loss in one ear. The Doctor said he didn't know what the problem was or how to treat it.

He was unable to clear minor wax blockage so he suggested a lavage treatment that would definitely remove all the wax for an additional $40. I agreed. Despite his assurances the lavage process failed. $180 later ($140 office visit + $40 lavage) I walked out with nothing.

The doctor put in time. But the customer got nothing. They should have waived the unsuccessful lavage fee and charged only half for the visit. When ailing no one needs to feel ripped off.

To make that suggestion I filled out their website feedback form which failed. I emailed corporate. Nothing. I snail-mailed them! No response. So this review is my response to their no response. I won’t be going back and I’d advise others to stay away.

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