If this is your first visit, be sure to
check out the FAQ by clicking the
link above. You may have to register
before you can post: click the register link above to proceed. To start viewing messages,
select the forum that you want to visit from the selection below.

ATTENTION: Windows 10 users

Beta 2 build is now available!

If you just upgraded to Windows 10 or running build 10240 or greater of Win 10 pre-release you will need to download and install the new version of ZoneAlarm 14.0.157.000

[SOLVED] AV/AS deactivated --> Reinstall

I recently got the following warning from my ZA program:

anti-virus/anti-spyware scanning has been de-activated. This can occur if the system clock has been set forward or anti-virus/anti-spyware updates are disabled.
Click here to update now and re-activate scanning.

The first time I clicked to update, the AV/AS turned on for a few seconds, then deactivated again. Updating directly from the ZA site did not work any better.

Re: AV/AS deactivated

Re: AV/AS deactivated

Originally Posted by marekwjk

the same - turn off AntiVirus!
H E L P

Hello;

It is Sometimes very Difficult toDiagnose and fix a Computerfrom halfway across the Country, without All the Details,without the ability to sit in front of your Computer monitor and see what's going on..

can you post possibly a little more information about your computer configuration and what the steps there are to reproduce the problem?

Also:
ZA type (Free/Pro/AV/Suite/Extreme) and version # ?
PC CPU speed
PC memory Size
Desktop/Laptop/Netbook
Windows OS version including Service packs
Version of software having issues.
Is there any other Security Programs installed that may Conflict with Zone Alarm?
Exactly what is done to reproduce the issue in the application.
__________________

Considering you are a licensed user of ZA the best thing is to get this properly reported and troubleshooted at the Official Tech Support.
Click the Link to support in my signature.