Your customers expectations are their primary measure of your success. How well are you managing them? You’re reading The DBAs Guide to Expectation Management, day 4 of 5 Days to Outstanding DBA Customer Service. What prompted this journey into exploring what is Outstanding Customer Service for the Data Professional? Good Question. You can find exactly why […]

One of the most undervalued skills that an individual can possess is the ability to listen. Are you really hearing your customers? You’re reading How To Really Listen, day 3 of 5 Days to Outstanding DBA Customer Service. What prompted this journey into exploring what is Outstanding Customer Service for the Data Professional? Good Question. […]

This is the most important and essential first step for a DBA on the journey to providing outstanding customer service. Make sure you too are headed in the right direction. You’re reading Think Like a Customer, day 2 of 5 Days to Outstanding DBA Customer Service. What prompted this journey into exploring what is Outstanding […]

Your success as a Data Professional is directly dependant to the quality of service you provide your customers. Are you confident you’re doing enough? Here’s What Not to Do Recently I had what I can only describe politely as a very poor customer experience. This was not merely the result of a single conversation or […]

I hope you’ve had a great week! Make sure you don’t miss out on posts by Subscribing to the Blog Feed. You can also receive this Blog feed via Email. It’s Friday again so why not get the weekend off to a great start by flexing your SQL muscles on this weeks SQL Server Crossword. There’s been a lot of […]

To mark my 30th Birthday today, as promised here’s a SQL Server Crossword for you to enjoy. You can find the previous crosswords here(#2) and here(#1). Same as before, the answers are all SQL Server words that you will be familiar with from your experience of working with SQL Server. It’s not easy and I’m not in the business […]

I hope you’ve had a great week! Make sure you don’t miss out on posts by Subscribing to the Blog Feed. You can also receive this Blog feed via Email. This is an emotional last SFTW post that I will be sharing with you from my twenties. For on Monday 21st March (also the first day of Spring here in […]

I hope you’ve had a great week! Make sure you don’t miss out on posts by Subscribing to the Blog Feed. You can also receive this Blog feed via Email. Here’s your weekly roundup of SQL Server Blog Posts, News and Techie Stuff. Enjoy! SQL Server Links March 2011 Version of SQL Server 2005 and 2008 Diagnostic Queries – I […]

What if I told you that you could become a more effective Database Administrator by doing nothing? That’s right, in this post I’m going to tell you why doing nothing could be best thing that you have done for your career and performance for some time. In my post The DBA Ultimate Fitness Workout Plan […]

I hope you’ve had a great week! Make sure you don’t miss out on posts by Subscribing to the Blog Feed. You can also receive this Blog feed via Email. No prizes (literally) for guessing what the biggest technology news of the week is. Yes it’s all about iPad 2. You can get the low-down on all the latest technology news, […]

The problem with performance tuning is that it is commonly considered as secondary to the task at hand rather than as an essential element of it. Unfortunately all too often performance is not even a consideration until there is actually a problem to be fixed. I know I’ve certainly experienced this in the field and […]