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Vicente Vela

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Vicente Vela

Experience

Custimer Service Rep - ( 7/20/14 - 1/18/14)West, San Antonio, Texas Dealt with client problems and complaints keeping cordial and helpful. Assisted customers by phone to detect technical problems. Assisted individual customers and companies in the use of computer software and equipment, by phone and e-mail.

Custimer Service Rep - ( October 2012 - Current Employer )Transcom, San Antonio, Texas Dealt with client problems and complaints keeping cordial and helpful. Trained the customer service department on the different products and services provided by the company. Trained the customer service department on the use of the telephone and computer systems. Trained the customer service on company policies and regulations. Assisted customers by phone to detect technical problems. Assisted individual customers and companies in the use of computer software and equipment, by phone and e-mail. Helped clients to locate articles, explained features and contrasted different models. Explained clients the terms of warranties. Anticipated customers' needs and recommended products.

Education and Training

Fox Tech High School - 2010San Antonio, Texas, United StateHigh School, High School DiplomaHigh School Diploma