Catalog of Products / Services

Maintenance, Repair and Support Plan

Software and services purchased come with a 90 day warranty, during which Semantic Designs will either repair any defects in media or function, or return the purchase price.
Contracted service comes with free telephone support for 90 days.

Software may optionally be purchased with a 15% annually renewable maintenance fee. During the annual maintenance period, SD will supply the customer with fixes and/or with product upgrades which do not change the major version number. Software packages over $5000 come with telephone support.

Problems and questions may be submitted electronically to

support@semanticdesigns.com

and will usually be answered within one business day.
Support telephone calls may be made Monday-Friday 8am to 5 pm, to 512-250-1018,
contact Michael Mehlich.

Customer may purchase custom services to meet other needs.

Statement of Guarantee

Semantic Designs will provide service and support for its software products at contract rates (see Software Tool Programming below) for a period of 3 years after that product is discontinued.