The Knight Residence

The Knight Residence runs 30 serviced apartments in Scotland’s capital Edinburgh. Like many in the hospitality industry, they are seeing the rise of technology and its importance for their guests.

“Today’s traveller uses digital technology all the time, from booking to checking out reviews and recommendations” observes Colin Stone, General Manager of Mansley’s Group.

Guests’ expectations regarding their experience are increasing. They expect to have all the information they need available on their phone or tablet. To fulfil this demand, Colin decided to create a mobile app for The Knight Residence. After speaking with our team about his needs, he decided to try our app builder.

The solution worked for him as the app builder leaves him completely in charge of the content of his app, making it easy to update from a computer or a tablet. Within a short amount of time, he was able to turn The Knight Residence guest information book into a mobile app.

As serviced apartments are seeing an important increase in Chinese visitors numbers, The Knight Residence have used our services to have their app translated in Mandarin and accommodate this segment of their guests. This was a great opportunity for Colin Stone: “Having the option to translate the app into other languages, and in particular Mandarin, really helps to reach out to our guests even before they arrive.”