Troubleshoot problems with Xbox Play Anywhere games

Overview

When you buy an Xbox Play Anywhere game, it’s yours to play on both Xbox One and Windows 10. You only need to buy it once, and it’ll be available to install on any Xbox One or Windows 10 device you sign in to.

For more details about Xbox Play Anywhere, frequently asked questions, and a full list of forthcoming and currently supported titles, visit http://xboxplayanywhere.com.

Things to know

Here are a few solutions that can resolve common Xbox Play Anywhere issues. Try these before you use the troubleshooting steps below:

Check the Xbox Live service status.

If you see any alerts here, wait until the service is up and running and try again:

Xbox Live Core Services: up and running

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Make sure you’re playing a digital version of the game. You won’t be able to use Xbox Play Anywhere with a game disk. You can purchase the digital version from Microsoft Store on your Xbox One, Windows 10 device, xbox.com, or microsoft.com. You can also purchase a code from a retailer and redeem it on your console or device.

Note You can continue to earn achievements and take game progress with you between consoles when you connect online. For more info, go to Xbox One cloud game saves FAQ.

Make sure the game you’re playing is compatible with cross-platform play by visiting the game’s product detail page. For more troubleshooting tips, go to Cross play on Windows 10 and Xbox One.

Make sure it’s not a problem with your cable modem or Internet service provider (ISP). See if any other games or apps are working. If they’re not, try restarting your router. Go to Fix network connection issues in Windows 10 for additional network troubleshooting info.