************UPDATE AS OF MAY 28, 2020************

All non-emergency, interior warranty work is currently suspended due to COVID-19. However, we anticipate resuming interior warranty work on or around June 15, 2020. Please understand that this is a tentative date and is subject to change as we continue to monitor safety conditions due to COVID-19.

New Warranty/Service Requests

We encourage you to submit all warranty requests today for all concerns so that they are properly documented and processed.

Thank you for your patience and understanding during these unprecedented times. Trust that we are fully committed to addressing your warranty concerns as soon as possible.

NOTE: This temporary suspension of warranty work will NOT impact your warranty expiration dates.

During the Week of June 1, our operating hours will be 7AM - 5PM, Monday through Friday.

Health and Risk Acknowledgment Related to COVID-19

The novel coronavirus, COVID-19, has been declared a public health emergency by the Centers for Disease Control and Prevention (“CDC”). COVID-19 is extremely contagious and is believed to spread mainly from person-to-person contact. As a result, federal, state, and local governments and health agencies recommend social distancing and have, in many locations, prohibited the congregation of groups of people.

As the owner of the house located at:

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(the "Property"), I have requested that interior warranty work (the "Warranty Work") be performed at the Property. Owner understands that the Warranty Work will require NVR employees and/or independent contractors to enter the Property, and, in some instances, may come in close contact to the Owner. Notwithstanding the currently heightened risks and inherent dangers associated with COVID-19, and understanding that Owner may elect to delay the Warranty Work, Owner requests that the Warranty Work proceed at this time. In consideration of NVR performing the Warranty Work at this time, and to the fullest extent permitted by law:

Owner represents and warrants that, to the best of Owner’s knowledge:

No occupant of the Property has been diagnosed with or tested positive for, or been placed under voluntary or mandatory quarantine for, COVID-19 in the past 14 days;

No occupants of the Property have been in close contact with, or cared for, anyone who has been diagnosed with or tested positive for, or been placed under voluntary or mandatory quarantine for, or exhibited any symptoms of, COVID-19 in the past 14 days.

If any occupant of the Property is diagnosed with or begins to exhibit symptoms of COVID-19 prior to, during or within 14 days after performance of the Warranty Work, Owner will immediately notify NVR.

While NVR is following CDC’s recommendations for safety and hygiene and any state-specific requirements, Owner acknowledges and understands the contagious nature of COVID-19 and voluntarily assumes the risk and accepts sole responsibility that Owner and any other occupant, guest or invitee of the Property may be exposed to or infected by COVID-19 as a result of the performance of Warranty Work at the Property.

Owner voluntarily agrees to assume all of the risks and accepts sole responsibility for any injury (including without limitation personal injury, disability and death), illness, damage, loss, claim, liability or expense of any kind to Owner and any other occupant, guest or invitee of the Property, that may occur in connection with the performance of Warranty Work at the Property related to COVID-19.

Owner(s) acknowledges that he/she has reviewed this Acknowledgment with all occupants of the Property, made them aware of its contents and explained to them the disclosures contained in it.

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If you're having trouble locating the information you want - or have questions that require further answers - We're happy to help. Look through the pages linked below, or just give us a call at 877-550-RYAN(7926).

************UPDATE AS OF MAY 28, 2020************

Warranty Requests Customers,

All non-emergency, interior warranty work is currently suspended due to COVID-19. However, we anticipate resuming interior warranty work on or around June 15, 2020. Please understand that this is a tentative date and is subject to change as we continue to monitor safety conditions due to COVID-19.

New Warranty/Service Requests

We encourage you to submit all warranty requests today for all concerns so that they are properly documented and processed.

Thank you for your patience and understanding during these unprecedented times. Trust that we are fully committed to addressing your warranty concerns as soon as possible.

NOTE: This temporary suspension of warranty work will NOT impact your warranty expiration dates.

During the Week of June 1, our operating hours will be 7AM - 5PM, Monday through Friday.