Contact us

Contact us

At Huggies we always welcome your feedback and comments and take them on board as we develop our family of Huggies brands. Our Customer Advisory Service is available to answer your queries or concerns either by phone or email; alternatively you can leave us a quick note on our feedback only page.

Before you pick up the phone or email us, take a look at our Frequently Asked Questions, you may find the answer you’re looking for right there.

Frequently Asked Questions

Before contacting our Customer Advisory Service team please read through our Frequently Asked Questions; you may find the answer you are looking for right here.

Contact us by phone

Our team of service staff are available to take your calls between the hours of 8AM – 4PM Australian EST, Monday to Friday.

For Australia call 1800 028 334

Calls to “1800” numbers from landlines are free. Calls from mobiles may be timed and charged at a higher rate. If in doubt, please check with your operator.

At times you may experience a short delay in being connected to one of our team. This is usually because our team members are spending the time required to provide a high quality service to another parent or we may be experiencing an increased number of incoming calls. Your feedback is very important to us and we appreciate your patience.

We would like to thank you for taking the time to contact us with your compliments or your concerns.

Contact us by email

Products – Faulty product? We need the barcode, product name and your details.

The information contained in this site is not an alternative for specific, individual medical advice and guidance from your doctor or health care provider, where all surrounding conditions and circumstances are known. If you are worried about your own health, or your child’s well being, seek immediate medical advice. You should never delay seeking medical advice, disregard medical advice, or discontinue medical treatment because of information on this website. Huggies® (and any healthcare professional, where relevant) intend for the information on this website to be up to date, timely and accurate but, to the extent that we are permitted by law, do not accept any liability or responsibility for claims, errors or omissions. Huggies® may amend the material at any time without notice.