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Sofitel London St James is enhanced with a luxury spa, So SPA, which offers...

Sofitel London St James is enhanced with a luxury spa, So SPA, which offers a unique and personalised experience. Distributed over three floors, the original grade II listed building features high ceilings and natural daylight, providing the most spectacular backdrop for a spa.

So SPA has chosen to partner with highly prestigious brands from French cosmetology, Carita and Cinq Mondes, as well as Marisa Berenson for her natural and holistic approach to beauty.

I booked a So Magnifique experience for 2 over the phone as a surprise gift for my mum directly with the Spa. I was initially very satisfied with the reservation process as the receptionist offered to book the So Magnifique package that was advertised on Virgin website for the same price and since there was availability for a Sunday afternoon....
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Helpful?

Thank Serena F

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N_Pesty, General Manager at So SPA by Sofitel, responded to this review

Dear madam,
I thank you for your feedback.
I would like however to highlight that it is very specifically mentioned on Virgin website that there are different rates during week-days and during week-ends. We do also specify it during any booking over the telephone.
I hope though that you will give us the opportunity to provide you with our high...
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I had been given a voucher for an afternoon at the Sofitel Spa. We had three treatments and a champagne afternoon tea. This is a lovely venue, one of the best spa experiences I have had. When you check in you have a lovely fruit tea bought to you whilst you fill in your form which asks you what sort...
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2Thank ChipChopCharlie

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N_Pesty, General Manager at So SPA by Sofitel, responded to this review

Dear Madam,
Thank you so much for this wonderful feedback as it well describes our haven of peace where we look into each and every detail to make our guests' experience magical.
We look forward to welcoming you back with our undivided attention.
A bientot.
Nicolas Pesty
General Manager
Sofitel London St James
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I bought the So Magnifique offer spa and afternoon tea for 2 to treat myself and my pregnant sister.
The setting was calm, quiet and immediately puts you into the spa mood. Every member of staff we met were extremely polite, friendly and always happy to help. We were greeted and sorted out with forms as well as a welcoming...
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1Thank PP26992

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N_Pesty, General Manager at So SPA by Sofitel, responded to this review

Dear Madam,
I thank you for this detailed feedback which praises our high standards of service. I am really glad to hear that yourself and your sister have had an amazing experience in our So-SPA.
We look forward to welcoming you back with our undivided attention.
A bientot.
Nicolas Pesty
General Manager
Sofitel London St James
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Nice atmosphere but the massage dose not match the standard of the place, the jacuzzi bath is poor need to be updated
In general it's very very very good.
Afternoon tee just waoo specially the strawberry macaron it's the best I've tasted so far.
Well done So spa.

Helpful?

Thank tymaaltd

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N_Pesty, General Manager at So SPA by Sofitel, responded to this review

Dear guest,
I thank you for your feedback.
I am surprised by your comment about our Jacuzzi as all of our guests love it. As it is privatized for each and every guest it makes it even more appealing.
On the other hand I am pleased to hear that you were impressed by our Afternoon Tea.
We look forward to...
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I've been to this spa 3 times and this last time the experience was absolutely amazing. I brought my sister for the So Magnifique spa experience, which included a full body massage and afternoon tea. I booked through Treatwell and right from the get go, the spa called me within 24 hours and the booking was efficiently sorted. The spa...
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Thank Lozpaul

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N_Pesty, General Manager at So SPA by Sofitel, responded to this review

Dear Madam,
First and foremost I hope that your sister is doing well now.
I thank you for telling us about your experience in the So-SPA.
I am very pleased to hear that you were impressed by our genuine, high standards of service.
We look forward to welcoming you both with our undivided attention.
A bientot.
Nicolas Pesty
General Manager...
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We booked a Groupon deal for a treatment and afternoon tea and paid an extra £10 for private use of the steam room and jacuzzi. The customer service was excellent for all members if staff- can't fault it! Steam room and jucuzzi were nice and relaxing, facilities were great and massage was lovely. Would definitly visit again.

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1Thank Kizz08

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N_Pesty, General Manager at So SPA by Sofitel, responded to this review

Dear guest,
I thank you for posting your positive impressions about your experience in our So-SPA. I am really glad to read that we have met your expectations.
The whole team looks forward to welcoming you back.
A bientot.
Nicolas Pesty
General Manager
Sofitel London St James
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I have been trying to book this place for my friends for her treat . And as I read reviews in all other website . People are recommending to book it direct with them .
And when I called MARINA answered the phone . I asked her about her offers and little bit about the place and what would be...
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2Thank steve f

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N_Pesty, General Manager at So SPA by Sofitel, responded to this review

Dear guest,
I thank you for your feedback.
I am sorry to hear that your informative experience was not up to our standards.
Please rest assured that we will follow up accordingly.
With best regards.
Nicolas Pesty
General Manager
Sofitel London St James
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I visited the Sofitel spa with a friend to celebrate her Birthday . We managed to get a good deal through voucher codes and buyagift combined .
We had a lovely welcome drink upon arrival and were greeted by a very friendly receptionist .
Sadly for us though the spa was having some very loud repair work being done and...
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1Thank Year2020

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N_Pesty, General Manager at So SPA by Sofitel, responded to this review

Dear Guest,
Thank you very much for your feedback.
I am delighted that you had an excellent experience in the spa and enjoyed the treatments.
I am very sorry to read your comments on the service you received while having your afternoon tea, please rest assure that it doesn't reflect our standards of service and I will share your comments...
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I booked the spa as a surprise for my mum's Birthday. I chose the "So Magnifique" package which includes a 60-minute treatment plus Afternoon Tea. I also added on the use of the spa facilities at a small (totally worth it!) additional fee.
This is without doubt the best spa I've ever visited. It's definitely a 5* experience. The staff...
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3Thank RH2304

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N_Pesty, General Manager at So SPA by Sofitel, responded to this review

Dear guest,
First things first: HAPPY BIRTHDAY to your mother.
I thank you very much for such complimenting feedback!
The whole team at the So-SPA and I were delighted to hear that yourself and your mother have had the best time ever in our premises.
We look forward to welcoming you both back on many other occasions.
A bientot.
Nicolas...
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Had a really great experience. Marina on the front was amazing and my Moroccan wrap with Rhassoul was sheer heaven. Great facilities too with private jacuzzi great for catch ups and steam was lovely. Relaxation room was pure bliss with iPods and relaxation music. Just a wonderful experience. Will return!

Helpful?

1Thank Alexandra A

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N_Pesty, General Manager at So SPA by Sofitel, responded to this review

Dear Guest,
I am so pleased you had such a good time in the spa, thank you very much for your excellent comments.
We look forward to welcoming you again soon.
Kind regards
Nicolas Pesty
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Staying in St. James's

Neighbourhood Profile

St. James's

Perennially fashionable since the days of Henry VIII, the aristocratic “Clubland” of St James's is a premier destination for high end craft and bespoke design. Here you’ll lose count of the Royal Warrants (which indicate that the Royal Family patronizes the establishment) seen in shop front windows, even during a short stroll to bordering Green Park or St James’s Park. With the brightly lit and constantly buzzing junction of Piccadilly Circus at its northeast corner and none of Central London too far away, this is an surprisingly central and accessible part of town, especially given its prosperous demeanor.

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