Chapter 2: Mastering Team Skills and Interpersonal Communication

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Transcript of Chapter 2: Mastering Team Skills and Interpersonal Communication

Chapter 2: Mastering Team Skills and Interpersonal CommunicationLearning ObjectivesCommunicating Effectively in TeamsWhat is a Team?

A unit of two or more people who share a mission and the responsibility for working to achieve their goal. Collaborating On Communication EffortsTeam members from different backgrounds may have different work habits and/or priorities. Listening Skills Effective listeners adapt their listening approaches to different situations. To be a good listener, adapt the way you listen to suit the situation.

Content ListenerTo understand and retain the information in the speaker's message

Critical ListenerTo Understand and evaluate the meaning the meaning of the speaker's message

Empathic ListenerTo understand the speaker's feelings, needsm and wants so that you can appreciate his or her point of view, regardless of if you share that perspective.

Active ListenerMaking a conscious effort to turn off their own filters and biases to truly hear and understand what the other party is saying Improving Nonverbal Communication SkillsNonverbal Communication is the process of sending and receiving information, both intentionally and unintentionality, without using written or spoken language. Making Your Meeting More Productive Majority of workplace communication takes place in the form of meetings. Characteristics of Effective Teams Effective Teams: Understand Their PurposeCommunicate Openly And HonestlyBuild ConsensusThink CreativelyStay FocusedResolve ConflictAdvantages & Disadvantages

Unsuccessful TeamworkConflictConflict will arise in teams. Conflict can be constructive if it forces important issues and increases the involvement of team members Guidelines for Collaborative Writing Select Collaborators CarefullyAgree and Set Goals Before StartingGive The Team Time To BondClarify Individual ResponsibilitiesEstablish Clear ProcessesAvoid Writing As A GroupMake Sure Tools/Techniques Are ReadyCheck To See How Things Are Going Along The Way

Social Networking TechnologiesThe Two Fundamental ElementsProfilesConnectionsVirtual CommunitiesCommunications of PracticeFeedbackConstructive Feedback

Also called Constructive Criticism, focuses on the process and outcomes of communication, not on the people involved.Destructive Feedback Delivers criticism with no effort to stimulate improvement.

Tips on Giving and Responding To Feedback:When writing feedback, make it constructive by focusing on how the material can be improved. When receiving constructive feedback on your writing, keep your emotions in check and view it as an opportunity to improve.Remain open to criticismResist urge to defend you work, deny validity of feedbackHow To Properly Prepare For Meetings: Clarify your purposeSelect participants for the meeting Choose the venue and timeSet and share the agendaConducting and Contributing to Efficient Meeting Keep the meeting on trackFollow agreed-upon rulesEncourage participationParticipate activelyClose effectively Using Meeting TechnologiesMeeting MinutesVirtual Teams and Virtual Meetings IMTeleconferencingTelepresence TechnologiesSophisticated Web Based MeetingsReal Time CommunicationShared WorkspacesVirtual WhiteboardsSecond Life (Secondlife.com)

Selective PerceptionFiltering incoming messages before hearing the conversation Six Types of Nonverbal SignalsFacial ExpressionsGestures and PostureVocal CharacteristicsPersonal AppearanceTouchTime and Space Business EtiquetteEtiquette in the WorkplaceWorkplace Etiquette includes a variety of behaviors, habits, and aspects of non-verbal communication. Style of dressGroomingPersonal Demeanor Phone SkillsMobile Phone Etiquette

Etiquette in the Social Settings Etiquette continues when you leave the office. Know how to conduct yourself in the follow ways:

Know the customs of other culturesBrief introductionsBusiness conducted over meals Mobile phones Etiquette Online When representing your business online, you must adhere to a high standard of etiquette and respect for others. If you want to appear polished, professional, and confident in business settings, learn the behavioral expectations in your workplace Avoid personal attacksStay focused on the original topicDon't present opinions as facts; support with evidenceFollow basic expectations of spelling, punctuation, and capitalization.Use Virus protectionAsk before IM chatsWatch languageAvoid multitaskingNever assume you have privacyDo not use "Reply" e-mail, useless everyone can benefitDon;t waste time with incomplete messagesRespect boundaries of time and virtual space