BPM in Retail Industry

Retail 2.0 represents the transformation in the retail industry
triggered by the accelerated shift towards online and mobile
technologies and social shopping paradigms. Never before has the
consumer been of more importance or should i say in greater control,
especially so due
to the shrinking information asymmetry between merchants and consumers
that has tilted the balance of power in the latter’s favor.

Below is a concept architecture for streamlining front-end, mid-office and back-end interfaces through shared process to achieve consistency and efficiency in managing the customer experience from order capture to order provisioning.