FEATURES

Fieldpoint Service Management Solution focuses on the management of work orders, contracts, warranties, parts, and scheduling of mobile resources for companies that have a high call volume. Fieldpoint provides our customers software applications in the cloud or on premise. Our integration to CRM systems, inventory, billing, accounting and other back-office systems is why we can say that we offer true end to end service management. From quoting to installs to break/fix to billing, our application can manage the entire lifecycle flawlessly.

Industries

Every industry has its own unique business processes and needs. For that reason, many companies today are demanding industry-focused solutions that meet their goals in every possible way. Our service management software provides configurable tools to meet your business requirements. We understand that there is not a “one-size-fits-all” approach. Our customers have been able to optimize their business operations and streamlines employee routines, to run a more profitable business.

We offer packaged solutions to give you the best return on your technology investment.

Integrations

Companies typically need to integrate their service management system with other software applications such as financial accounting, manufacturing (ERP) and sales (CRM) systems. Fieldpoint enables connectivity and data sharing by adhering to the software industry standards and best practices as a leading service-oriented architecture (SOA) solution.

Resources

At Fieldpoint, our focus is to always be working for our customers. We are dedicated to developing innovative solutions that help service providers around the world run competitive, efficient and profitable businesses. With our thought leadership pieces, learn how Fieldpoint has helped others and can help you too.

Set up preventative maintenance schedules for equipment or assign one-off repairs not part of an on-going contract for individual jobs.

SUBCONTRACTOR MANAGEMENT

Manage through third-party integrations, push work order tasks, collect timesheets and payroll and create invoices for payment.

Fieldpoint’s Work Order Management Module

Facility maintenance Software for Work Order Management

For service providers offering emergency, repair and maintenance services, Fieldpoint’s work order management allows for simple work order creation that provides superior customer service.

Create customer and subcontractor estimates

Schedule and dispatch both internal employees or external subcontractors

Mobile field service app to communicate with the field and capture information, pictures and use guided checklists to complete work orders

Track time, materials and expenses through timesheets, payroll and integrated inventory control

For emergency or additional services that are required outside the contract terms or service agreement, create work orders and apply rates, assign technicians and push to the mobile device for timely service.

Utilize the projects module within the Facility Maintenance System

Track your budget to actual costs for each project or with business analysis tools over monthly or quarterly intervals

Assign available technicians to tasks with a complete view of their schedule

Use subcontractor agreements to complete portions of the project

Payroll and Financial Integration

Integration With ERP and CRM systems

Integrations with accounting software allow you to capture hours and costs through payroll, and timesheets for an accurate work order, service contracts, and project costing analysis. Capture time through third-party time and attendance systems, or Fieldpoint timesheet, and mobile apps.

Want to learn more? Call us: 1-866-336-5282 or sign up for a virtual demo Schedule a Demo

Subcontractor Management

Facility Maintenance Software for Subcontractor Management

As a service provider to facilities management customers, manage subcontractors inside your service management software without needing to open another portal. Create work orders and push them to third-party vendors where subcontractors can submit bids and quotes on customer work. Within Fieldpoint, view and accept bids, and keep in constant contact with subcontractors via integrated email, notifications, and available mobile applications. Upon completion of work, financial integrations create an invoice for the customer and a payment for the subcontractor, all within a streamlined approval process saving you time and money.

Business Intelligence and Reporting

Advanced Reporting for measuring and Analyzing Key Metrics

Generate reports using combinations of metrics and narrow down your focus to crews, individual employees or subcontractors, or a single facility and revenue per square foot. Customized dashboards help you identify profit margins and make informed business decisions based on real-time data. Set up performance indicators that alert you to changing trends, allowing you to make adjustments on the go to minimize any potential for losses and maximize revenue possibilities.

Featured Videos

Subcontractor Management with Fieldpoint

Integration with NetSuite

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Want to learn more? Call us: 1-866-336-5282 or sign up for a virtual demo Schedule a Demo

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