taking control of check-in

taking control of check-in

Check-in at Terminal 2 includes a high level of self-service, to speed up the process and put passengers in control of their own journey.

If you are taking hand luggage only, you will be able to check in online or via mobile and proceed straight to security.

Alternatively, you can use one of our 81 self-service kiosks to print your boarding pass and bag tag (if you have hold luggage) and then proceed to the bag drop zone. If you are a Gold Status holder and opt for the self-service route, this is where your priority baggage tag will be attached.

Full service counters are on hand if you have any needs that go beyond the basic check-in process.

fast track

fast track

First Class and Business Class passengers can enjoy even more of the airport by taking advantage of a dedicated Fast Track security lane.

There is a single entrance to security with automated ticket presentation gates and a separate Fast Track lane.

Some airlines will also allow Star Alliance Gold Status holders travelling on Economy to use Fast Track through security. Please check with your individual member airline to find out if this is available to you.

speedy and convenient airport access

speedy and convenient airport access

Passenger flow throughout Terminal 2 has been designed in the most seamless and logical way.

Clearly marked walking routes help direct you through Terminal 2 when you arrive, whether you come by car, taxi or public transport, such as the Heathrow Express which has direct trains to and from central London every 15 minutes.

To make your journey even easier to navigate, the Heathrow or Star Alliance app allows you to check the latest flight information.

world-class member airline lounges

If you have Gold Status with a Star Alliance member airline, or are travelling in First Class or Business Class, you can unwind or catch up on work away from the crowds in one of our four member lounges: Lufthansa in the main terminal building and Air Canada, Singapore Airlines and United in the T2B satellite.

world-class member airline lounges

If you have Gold Status with a Star Alliance member airline, or are travelling in First Class or Business Class, you can unwind or catch up on work away from the crowds in one of our four member lounges: Lufthansa in the main terminal building and Air Canada, Singapore Airlines and United in the T2B satellite.

If you have Gold Status with a Star Alliance member airline, or are travelling in First Class or Business Class, you can unwind or catch up on work away from the crowds in one of our four member lounges: Lufthansa in the main terminal building and Air Canada, Singapore Airlines and United in the T2B satellite.

eat, drink and shop in style

With a speedier check-in process and easier movement through the terminal; you'll have more time to relax and enjoy Terminal 2's numerous shops, bars and restaurants – including one run by celebrity chef Heston Blumenthal.

eat, drink and shop in style

With a speedier check-in process and easier movement through the terminal; you'll have more time to relax and enjoy Terminal 2's numerous shops, bars and restaurants – including one run by celebrity chef Heston Blumenthal.

All retail areas within Terminal 2 have been placed to ensure you have an unobstructed path through the building. There's always plenty to explore on your way, but nothing in your way.

Free Wi-Fi throughout the building helps you to stay connected while you are in Terminal 2.

no terminal transfers

no terminal transfers

Terminal 2 is the new home for 23 Star Alliance member airlines, which will work together under one roof, enabling you to make your connections more conveniently.

You will also save time when transferring between flights at Terminal 2, with a standard minimum connection time of 60 minutes once all member airlines have moved in by the end of October 2014.

The Star Alliance Connections Centre helps to ensure your bags make their onward plane if delays put the connection at risk. You are re-booked onto the next most convenient flight option if your inbound flight arrives too late for you to reach your planned connection.

making smoother connections

making smoother connections

Transfers between flights should be more seamless than ever at Terminal 2 with all connections made within a single terminal.

After your inbound flight arrives, you'll pass through a separate channel from arrival gate to security and use a dedicated area for ticket presentation, giving you quick access into the departure or airline lounge.

If you are a Star Alliance Gold Status customer you can take advantage of priority boarding, entering the plane along with First and Business Class passengers.

world class star alliance airline lounges

If you have Star Alliance Gold Status, or are travelling in First or Business Class, you can unwind or catch up on work between flights in one of our four member lounges: Lufthansa in the main terminal building and Air Canada, Singapore Airlines and United in T2B.

world class star alliance airline lounges

If you have Star Alliance Gold Status, or are travelling in First or Business Class, you can unwind or catch up on work between flights in one of our four member lounges: Lufthansa in the main terminal building and Air Canada, Singapore Airlines and United in T2B.

These spacious world-class lounges provide a wide range of facilities and features, including complimentary food and drink and free Wi-Fi, all designed to help you make the most of your time in the terminal while you connect.

a relaxed way to make your connection

When you're making an onward connection, you'll never have far to travel within Terminal 2. Your journey through the terminal is on a single level, through a clearly signposted route to the UK border.

The building has been designed to feel light and airy throughout, while maintaining a comfortable temperature. The terminal's high roof, with its “wave” design, lets in lots of light, giving a clear sense of the time of day to help combat the effects of jetlag.

speedy and convenient transport access

If you plan to travel onwards to London or another UK destination, there are several transport links easily accessible from Terminal 2.