Send Cash to your loved ones wherever, whenever!

Why send money through eGiveCash

Convenient and Secure Sending of Money

Send money with Security Bank Online or through the nearest Security Bank branch.

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Fast and Easy Receiving of Money

Receive money fast and easy after getting the eGiveCash passcode from the sender.

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Over 500 ATMs to Receive Money from

Receive money through any Security Bank ATM.

4 Steps to Send Money Online

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Log on and select Payments & Transfers

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Click Transfer Funds then select eGiveCash

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Accomplish the online form and click submit

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Send the eGiveCash passcode to your receiver

4 Steps to Receive an eGiveCash

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Go to the nearest Security Bank ATM

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Press ENTER and follow the next instructions

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Key in the 16-digit eGC number, eGC passcode, and full amount

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Wait for the ATM to dispense the cash and transaction slip

Frequently Asked Questions

How much can I send through eGC?
The minimum amount of an eGC is Five Hundred Pesos (P500) while the maximum is Ten Thousand Pesos (P 10,000).

Who will pay the service charge for the eGC transaction?
The sender will shoulder the fee for the eGC transaction. P50 is the service fee if the eGC transaction is through any of our branches while P20 is the service fee for Online sending of money.

What is the maximum amount an eGC receiver can withdraw?
A receiver may withdraw up to Fifty Thousand Pesos (P50,000) per month. This shall be validated by the recipient’s mobile number.

How soon can the receiver withdraw the money?
The receiver may withdraw the money as soon as he/she receives the SMS containing the 16-digit eGC number, the eGC passcode, and the amount from the sender.

If the sender or receiver did not receive or unintentionally deleted the SMS containing the needed information to withdraw the money, what should he do?
If transaction was made via Security Bank Online:The sender must log on to Security Bank Online and replace the eGC to get a new eGC passcode and 16-digit eGC number. To replace, click on Payment and Transfers > Transfer Funds > Manage Transfers > select Manage Pending eGiveCash and choose the specific eGC then click the reprocess icon or Sender may call the Customer Contact Center at 88-791-88 and request for replacement of eGC.If transaction was made via Security Bank Branch:The sender may visit the Security Bank Branch where he purchased the eGC and request for replacement or Sender may call the Customer Contact Center at 88-791-88 and request for replacement of eGC.Replacement will allow resending of a new eGC passcode and 16-digit eGC number. The sender and the receiver should disregard the original SMS in lieu of the new SMS.

What happens if the sender or receiver lost his/her cellphone containing the needed information for the eGC?
If transaction was made via Security Bank Online:The sender must log on to Security Bank Online and cancel the eGC. To cancel, click on Payment and Transfers > Transfer Funds > Manage Transfers > select Manage Pending eGiveCash and choose the specific eGC then click the Cancel icon. Once this is done the amount is automatically credited back to the sender’s SBOL account or Sender may call the Customer Contact Center at 88-791-88 and request for cancellation of eGC.If transaction was made via Security Bank Branch:The sender must visit the Security Bank branch where he purchased the eGC and request for cancellation. If the sender has an account with Security Bank, the amount can be credited back to his account. If the sender does not have an account with Security Bank, the transaction amount will be returned to him via Manager’s Check.

Can I change the receiver of my transaction?
No. When there is a need to change receiver, cancel the eGC transaction and create a new transaction.

How long is the validity of the Security Bank eGiveCash?
Security Bank eGC is valid for 14 days. Upon expiry, an eGC is automatically cancelled;If transaction was made via Security Bank Online:The amount is automatically credited back to the sender’s SBOL account.If transaction was made via Security Bank Branch: The sender must visit the Security Bank branch where he purchased the eGC. If the sender has an account with Security Bank, the amount can be credited back to his account. If the sender does not have an account with Security Bank, the transaction amount will be returned to him via Manager’s Check.

Can I perform partial eGC withdrawal transaction?
No, partial withdrawal is not allowed.

How will I know if the money I sent has already been withdrawn by my receiver?
You will receive an SMS once the amount is successfully withdrawn by your receiver.

What happens if the recipient entered an invalid passcode 3x in the ATM?If the recipient entered an invalid passcode thrice, the transaction will be blocked and receiver will not be able to withdraw the cash.

How can the sender unblock the transaction?
If transaction was made via Security Bank OnlineThe sender may request for resetting of a blocked eGC transaction by calling the Customer Contact Center at 88-791-88.If transaction was made via Security Bank BranchThe sender may visit the Security Bank branch where he purchased the eGC and request for resetting of the blocked eGC transaction by accomplishing an eGC Letter Request or Sender may call the Customer Contact Center at 88-791-88 and request for resetting of the blocked eGC.

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