Help Centre

Your Skywards Miles are valid for three years from the date your earning activity is completed. Within the calendar year that Skywards Miles are due to expire, they will be removed from your account at the end of the month in which you were born.

For example, if you earned Miles in June 2012 and your birthday is in August, these Miles will expire on 31st August 2015.

You can set automated messages from your My Account pages to remind you when Skywards Miles are due to expire.