Getting started

Installing Ybug on your site

Ybug's code is asynchronous and is designed not to slow down your site.

When you create your account, you'll be sent an email with code snippet to add to your project. Alternatively you can get your code snippet in your dashboard. Simply copy this code and paste it into your project just above the closing </body> tag.

Currently supported languages are Czech (cs), German (de), English (en), Spanish (es), French (fr), Croatian (hr), Italian (it), Polish (pl), Slovak (sk). Is your language missing from this list? Contact us, we will be happy to add another translation.

Opening Ybug programatically

Ybug normally opens when someone clicks on the launcher button in the bottom right corner.

If you want to open it on some other event though, you can add a small snippet of code to any element of your project.
This way you can implement your own custom launcher button.

Keyboard shortcut

It is also possible to use a Alt+Y keyboard shortcut for opening Ybug widget. Shortcut must be enabled by passing shortcut: true in the ybug_settings object.

window.ybug_settings = {
id:'XXXXXXXXX',
shortcut: true
};

Launcher position

You can position the Ybug launcher button on the bottom right, bottom left and middle right sides of the page.
The position attribute can have these possible values: bottom-right (which is the default value), bottom-left and middle-right.

Launcher button

To change the label of Ybug launcher button to your own call to action text (for example "Report a problem" instead of default "Send feedback"), just add a translate object with launcherButton.Title option to your ybug_settings object: