Communication and Interpersonal Skills Training

3 Day Training
Communication plays a crucial role in the functioning of organizations. Organizations of the 21st century expect the employees and their managers to communicate and collaborate effectively. For business growth, employees and their managers must express their views and ideas clearly, concisely, and confidently. With the Effective Interpersonal Communications training, employees’ will gain self-awareness and understanding of strengths of each team member. An enhanced sustained high quality working relationships between employees and their managers will be created and sustained; employees will also feel motivated to perform at their best. This course is also useful in building a cohesive team. Employees and managers capacity to respond constructively to their colleagues’ expectations will be enhanced by unleashing the cooperative spirit and building the competencies to achieve excellent interpersonal skills. Employees will have the opportunity to strengthen their relationships with their colleagues and customers. They will gain insightful skillful on understanding how and why other people behave and react as they do, which is useful especially when working in a culturally diverse environment.

At the end of the training, the delegates will learn;
• The meaning of communication
• Types of communication
• Ways we communicate
• Meaning of intrapersonal communication; concepts and criteria
• Components of interpersonal communication skills
• Factors influencing effective communication
• Challenges of interpersonal communications
• How to influence others with or without authority
• Thinking On Your Feet (… and keeping your foot out of your mouth) (make bold)
• Working in a culturally diverse environment; Why other people behave and react as they do
• Ethical and unethical behavior
• Leadership Styles
• Dealing with criticism
• Cultivating power without being intimidating

Target Audience

The course is suitable for ALL employees in the organization. Professionals at all levels who want to build confidence, credibility, and interpersonal communication skills to create powerful work place and life relationships.

A customized course for managers will address the qualities of good leadership and the approach needed for each type of leadership. These traits form the basis of good and excellent interpersonal skills. Delegates will acquire skills on how to use positive attitude and learn new ways of expressing themselves effectively and with confidence among their peers and senior managers.

A certificate of participation will be issued.
3 Day Training

Each participant – Kshs. 47,500 Only (Inclusive VAT)
Kindly confirm the dates and the number of participants by registering below.