Shipping

Customs fees and taxes are not included and cannot be estimated by EMAX USA.

You will be responsible for estimating and paying customs and taxes.

Order before 12pm PST to receive same day shipping. Unless there is a high order volume, at that time EMAX USA will make the final decision if needed to send out the following business day.

By visiting or shopping at EMAX USA, you accept the following conditions. Please read them carefully.

Product Orders

We will make every attempt to ship all products contained in the order. Products that are unavailable at the time of shipping will not be kept on back order so you will need to re-order these items at a later date when they show as in stock. You will only be charged for products contained in a given shipment, plus any applicable shipping charges and taxes. You will only be charged for shipping pertaining to the shipped product.

Order Acceptance

At any time EMAX USA has the right to refuse service of any order that we feel maybe be of a fraudulent nature. Please make sure that you are ordering from a secure account. EMAX USA will make every attempt to contact the buyer, after the attempts we can cancel the order. If account continues to pose a problem, EMAX USA has the right to block any suspicious accounts.

Taxes

Our store will automatically charge and withhold the applicable sales tax for orders to be delivered to addresses within the State of California. For orders shipped to other states, you are solely responsible for all sales taxes or other taxes.

Payment

All payments are processed through PayPal gateways. Please contact EMAX USA if there are any disputes so that we can do our best to resolve the claim. There is no surcharge for using your credit card to make purchases. Please be sure to provide your exact and complete billing address and telephone number that your credit card bank has on file for you. Incorrect or incomplete billing information will cause a delay in processing your order. All prices are in US Dollars.

Shipping Policy

Shipping area – EMAX USA ships within North America. Please contact sales@emax-usa.com to see if we can better serve customers outside of North America.

Shipping method - We ship by USPS and UPS. We may require a signature for delivery of high value shipments. EMAX USA is not responsible for any lost or stolen shipments, as we will provide our customers with tracking information. EMAX at any time can change shipment method without customer notification. Please email info@emax-usa.com if you have any questions.

Shipping time - Most orders received will ship within 2 business days, provided the product ordered is in stock. Orders are not processed or shipped on Saturday or Sunday. We cannot guarantee when an order will arrive to you. Consider any shipping or transit time provided to you by EMAX USA or other parties to be only an estimate. If you need product for a particular event, we encourage you to order in a timely fashion to avoid delays caused by shipping or product availability.

Returns

Please contact EMAX USA Service to obtain a Returned Merchandise Authorization Number (RMA) and instructions to return unopened and unused product within 30 days of purchase. Fulfillment mistakes that we make resulting in the shipment of incorrect product to you will also be accepted for return 30 days from the date of purchase provided they are still in unopened original packaging.

Your AccountYou are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer, and you agree to accept responsibility for all activities that occur under your account or password. EMAX USA reserves the right to refuse service, terminate accounts, remove or edit content, or cancel orders in their sole discretion.

Order problems:

If you have problems with your order, please contact sales@emax-usa.com.

Typographical Errors

In the event a product is listed at an incorrect price due to typographical error or error in pricing information received from our suppliers, EMAX USA shall have the right to refuse or cancel any orders placed for product listed at the incorrect price. EMAX USA shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is canceled, EMAX USA shall immediately issue a credit to your credit card account in the amount of the incorrect price.

Other Conditions

These conditions will supersede any terms and/or conditions you include with any purchase order, regardless of whether EMAX USA America signs them or not. We reserve the right to make changes to this site and these conditions at any time.

Responsible for content of linked webpages

We do not take responsibility for the content of any webpages, which are linked with our webpages.

EMAX USA is pleased that you are interested in our homepage and our company. Protecting your personal data during its collection, processing and use as part of your visit to our homepage is important to us. Your data will be protected within the scope of the legal requirements. Below you will find information about which data is gathered during your visit to the homepage, and how it is used.Despite a careful review of the content, we cannot assume any liability for external links to outside content.

Collection and processing of dataAny access to our homepage and every download of a file saved on the homepage is recorded. This is saved for internal system-related and statistical purposes. The following information is recorded: name of the downloaded file, date and time of the download, data volume transferred, confirmation of successful download, web browser and requesting domain. In addition, the IP addresses of the requesting computers are recorded.

Additional personal data is only gathered if you provide this information voluntarily, for instance in the context of an inquiry, registration or in the forum.

Use and sharing of personal data

To the extent that you provide us with your personal data, EMAX USA shall only use this as necessary to respond to your inquiries, for technical administration, guaranteeing the functionality of this page (e.g. web hosts), or in the context of an order from an authorized office in the sense of the law.

Right to information

Upon written request, EMAX USA will be glad to provide you with information about the data saved with regard to your person.

Cookies

EMAX USA uses cookies to track user preferences and to optimize the web pages accordingly. Cookies are small files that are saved on your hard drive. They simplify navigation and make the site very user-friendly. Cookies also help us identify especially popular areas of our web offering, which allows us to tailor the content of our web pages more precisely to your needs, thereby improving our offerings for you. Cookies can be used to determine whether your computer has already communicated with our pages. Only the cookie on your computer is identified. Personal data can be stored in cookies if you have agreed to this, for instance in order to facilitate protected online access so that you do not have to enter your User ID and password each time.

Naturally you can also use our website without cookies. Most browsers accept cookies automatically. You can prevent cookies from being saved on your hard drive by selecting *do not accept cookies* in your browser settings. For details on how this works, please see the instructions from your browser manufacturer. You can delete existing cookies from your computer at any time. If you do not accept cookies, however, you may not be able to use the full functionality of this website.

Google Analytics

This website uses Google Analytics, a web analytics service provided by Google, Inc. (“Google”). Google Analytics uses “cookies”, which are text files placed on your computer, to help the website analyze how users use the site.The information generated by the cookie about your use of the website (including your IP address) will be transmitted to and stored by Google on servers in the United States. In case of activation of the IP anonymization, Google will truncate/anonymize the last octet of the IP address for Member States of the European Union as well as for other parties to the Agreement on the European Economic Area. Only in exceptional cases, the full IP address is sent to and shortened by Google servers in the USA. On behalf of the website provider Google will use this information for the purpose of evaluating your use of the website, compiling reports on website activity for website operators and providing other services relating to website activity and internet usage to the website provider. Google will not associate your IP address with any other data held by Google. You may refuse the use of cookies by selecting the appropriate settings on your browser. However, please note that if you do this, you may not be able to use the full functionality of this website.

Furthermore you can prevent Google’s collection and use of data (cookies and IP address) by downloading and installing a browser plug-in. However, please note that if you do this, you may not be able to use the full functionality of this website. By using this website, you declare that you agree to Google’s processing of your personal data in the manner described above, and for the abovementioned purpose.

Facebook

This website uses plug-ins from the provider Facebook.com that are provided by Facebook Inc., 1601 S. California Avenue, Palo Alto, CA 94304 in the USA. Please note that the plug-in creates a connection to Facebook, thereby creating a transmission to your browser so that the plug-in appears on the website.In addition, such usage will share data with the Facebook servers that contains information about your visits to our homepage. For logged-in Facebook users, this means that the usage data is assigned to their personal Facebook account. As soon as you actively use the Facebook plug-in as a logged-in Facebook user (e.g. by clicking on the “Like” button or by using the Comment function), this data will be transferred to your Facebook account and published. The only way to prevent this is by logging out of your Facebook account in advance.

We do not know precisely which data Facebook saves and uses. Therefore, as a user of the fan page, you should assume that Facebook will also save all of your actions on the fan page. When you click on the “Like” button, Facebook obtains your IP address, processor type and browser version. Facebook could use your IP address in combination with other data, as well as your real name if you provided this in your Facebook profile, to determine your identity and habits under this profile. If you always log in to Facebook under this user profile, Facebook could learn about your preferences, contacts and lifestyle in particular.

Security notice

EMAX USA uses technical and organizational security measures in order to protect the data that we administer from manipulation, loss, destruction and access by unauthorized persons. Our security measures are continuously being improved according to current technological developments.

Applicable Law

By visiting EMAX-USA.COM you agree that the laws of the State of California will govern these conditions of use and any dispute that may arise between you and EMAX USA.