Full Time Work at Home Senior Customer Service Representative

Company: Mommy Jobs Online
Location: Altoona
Posted on: May 17, 2019

Job Description:

Are you looking for a challenging role that includes the
convenience of working virtually at home? Are you a reliable,
highly self-motivated individual? Do you genuinely care about
helping customers? Then a CSR Virtual Servicing role may be the
role for you! These exciting Virtual Servicing positions allow
agents to work from the convenience of their own home while
offering the opportunity to be part of a high quality servicing
environment that is looking to make the customer experience simple,
yet effective. The desire to minimize customer effort while showing
a high level of passion and energy when problem solving on behalf
of the customer will be essential. You will also be asked to assure
speedy resolution of issues by using well defined critical thinking
skills. Associates will be responsible for primarily fielding
inbound calls, answering questions, providing an unmatched customer
experience, and handling customer concerns through one call
resolution. Associates will also utilize a variety of systems and
tools to efficiently service the needs of the customer and will
inform and educate customers to help them make well-informed
decisions essential to utilizing their credit card in this ever
growing digital world. In addition, listening skills are critical
such that effective use of information that is heard is fully
leveraged. Success in this role requires the following: - Regular
and predictable attendance is required. - The ability for you to be
a passionate customer service advocate with past experiences for
you to draw upon - Strong time management and multi-tasking skills
in a virtual environment - Ability to be self-motivated and
communicate confidently in a remote environment - Capable of
working through changes and challenges by problem solving to
achieve the desired result - Possess strong decision making ability
and pay close attention to detail - High level of autonomy and
ethical self-management in a highly audited setting - Willingness
and acceptance to be nimble when servicing customers - Comfort with
schedules that will most likely require afternoons or evenings and
at least one weekend day, often inclusive of split days off -
Excellent grammar, verbal, and vocal skills - Exceptional
listening, questioning and call control techniques - Knowledge of
digital servicing Virtual Servicing Associate (Work at Home)
additional expectations: - This role requires a home office
environment that is free from background noise, distractions and
any activities that could potentially interrupt focus on servicing
our customers. - Ability to sit in front of a PC monitor for
extended periods of time - A high speed broadband internet service
provider is required in the home office space - No dial up or
Satellite internet service providers permitted - A hardwired
internet connection is required upon start to perform the duties of
this job - The Internet service provider speed/bandwidth must be 3
megabyte per second or higher (minimum required). Please contact
your internet service provider for confirmation. - Please check
your internet service provider speed/bandwidth here,
http://www.speedtest.net/ - The internet connection can only be
used for our purposes during your schedule. - Our ideal candidate
should have strong, independent, problem solving skills and should
be able troubleshoot technical issues. - The virtual servicing
department operating hours are 8am 12am (7 days a week) - The
official production schedule that a new employee accepts is based
on business need and will be the expected schedule worked unless
business needs change in the future. Basic Qualifications: - At
least a High School Diploma, GED, equivalent certification, or
military experience - At least 2 years customer service experience
OR at least 6 months work at home/virtual working experience
Preferred Qualifications: - Bachelors Degree or military experience
- 2+ years customer service experience in financial services or at
least 2 years customer service experience in credit card services
Pay: $18.00 hr To Become An Agent Apply at mommyjobsonline.com and
click on Join Now and select the Customer Service Job Bank Registry
to get connected with client and to begin their hiring process.
Please reference agent id code MJOLAMY when you register online.
Please allow 24 hours of processing time once you register with us.
If you have further questions please contact us at 1 (405) 418 -
6160.

Keywords:Mommy Jobs Online, Altoona , Full Time Work at Home Senior Customer Service Representative, Hospitality & Tourism , Altoona, Pennsylvania

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