The Canadian Privacy Law Blog: Developments in privacy law and writings of a Canadian privacy lawyer, containing information related to the Personal Information Protection and Electronic Documents Act (aka PIPEDA) and other Canadian and international laws.

Thursday, November 23, 2006

Kudos to Le Royal Méridien King Edward hotel

As I wander through this world, I more often than not notice privacy problems instead of good privacy practices. That may be a result of being particularly sensitive to privacy issues or because good privacy practices are too rare.

This morning, I had an experience that is worth commenting upon. When I was in Toronto for the Canadian IT Law Association's conference, I stayed at Le Royal Méridien King Edward where the conference was held. I didn't get a copy of my invoice when I checked out (or maybe I did and its in one of the piles of paper that I brought back from the conference). So I faxed the hotel this morning asking for a copy to be faxed back to me. My request was on letterhead and duly signed. But the hotel, just to be sure, called me directly and asked a couple of questions to make sure I was who I purported to be. It cost them time and long distance charges, but suggests that they take this stuff seriously. Which makes me feel better.

This is what I advise my hotel clients to do and I'm glad that the King Eddy is following someone else's sage advice.

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