On The Fence FAQ

Do you have Money Back Guarantee? What if I don't like your work? +

Our goal is to provide high quality, professional service to all of our clients. If you're not satisfied with our product or services, up to and including your current phase in the process, we offer a refund guarantee of up to 100% of the advance paid.

I want to put my business online, but I don't know where to start. This is my first website, can you help me? +

Absolutely! You do not need any online experience at all. Web Design Lab offers free consultation on all services. We help you right from the start! You will have a team member assigned to you for all your questions along the way. Just ask us! We are here to help you.

Does my business need to be computer-based in order to have a website? Do I need to know about computers? +

NO, you do not need to own a computer or have computers involved in your business in order to have a website. Many companies do filing, invoicing and more without a computer. Creating a website is more about exposing your business to new potential clients and generating new sales. There is no need to overhaul the way your company does business.

My company is in the service industry. Will a website help my business? +

Absolutely! Over 80% of the population who are online from home or the office are doing so to research about businesses that provide services or products. Your service-oriented business can provide samples, references, location, hours of operation and more right away from your website 24hours/7days a week/365 days a year.

Do I have to host with you? +

No, unlike other companies we don’t make hosting with us mandatory. However, choosing to host with us is a BIG advantage for you. You don’t have to worry about any technical aspects of managing your hosting account and the servers, we do it all for you. Plus you just have a one point contact for your Web Presence. If there is a problem it is always better to call a single reliable company who can take care of everything while you concentrate on your business. We will make your website one less worry for you.

Are your Web Design costs one-time? +

Yes, just a one time cost as mentioned on our website for the initial web design package. However, more charges may apply if extending your product with a second design phase or the addition of services after-the-fact.

Can I have a site that looks like this? +

Actually, making it look like anything you want is not much of a factor. We'll start with your initial direction and then work with you to refine it.

Have you built a site like mine before? +

Usually the content of a site or type of business does not affect the methods, procedures and codes used to build it. For example, you wouldn't ask a car wash if they had washed your color car before. Some sites require advanced functions to perform special operations, and Web Design Lab has the depth and experience to meet these needs. It would be unlikely that we had not had experience with your required web site functions.

I want a site like eBay/MySpace/Youtube/...etc. Can you do this? +

These types of websites require complex web development and will be quoted individually. Costs can exceed $10,000 for this type of work.

Can you host our website and register our domain name? +

Yes, we would love to. We charge a low $100 yearly fee for web hosting. Domain Names are $10/Year. Buying the domains themselves is more of a hand holding process, keeping all ownership of Your Name to yourself. We provide with custom email accounts and a fantastic control panel to check your web visitor stats, manage your files etc.

Can I use my existing website address if I host with you? +

Yes, we can easily help you retain your old domain name on our servers or register a new one for you.

I live in Florida, you are in San Diego, how can we work with you? Should I not look for a local Company? +

That is not a problem; we have worked with clients all over the USA. Everything that you need to inspect is put up on the web as it's worked on, and materials and communications move easily by Phone, Emails, Faxes, and Instant Messenger on a routine basis. Although we welcome our clients anytime to visit us physically, we have not met 98% of our customers in person. You don’t need to meet us to convey your ideas, we have the expertise in this field to understand your requirements from top to bottom.. The internet allows you to choose from the best web developers in the world and still get better, faster service than the shop across town can provide — and, after all, that's what you'll be using the web to offer your own clients, isn't it? On the Web, all distances are equal to zero. Even when someone chooses a local provider it is unlikely that they will visit that…

Can you create a logo to go with our web site? +

Sure we can. In fact, we make excellent logos for $100.00. We can also design brochures, business cards and all your stationary to go with your website.

I am a small home business, do you work with Individuals? +

Yes, we work with big and small businesses, corporations, professionals, home business owners, startups, and even individuals.

1

Pre Contact Questions FAQ

What preparations does my business have to do to get online? +

Brochures, logos, photographs, business cards etc. are all great resources to use.
For new business ventures we will help you get started from scratch.
Need a logo? At Web Design Lab we can create you a brand new logo for just $100.
You will have a dedicated person to answer any question during & after your website project.
At Web Design Lab, we work together with you to help answer these questions. Read More

What information should I have ready upon purchasing my design package? +

We welcome your input!
The more input we receive from you the better able we will be to satisfy your needs and produce a site that will have the desired look and impact that you want.
It's your website, we want it to look the way you want it. We guarantee it 100%. Read More

Can you use my business's existing logo, brochure design, and other materials for my website? +

Certainly. If your logo and promotional materials are not in electronic format, we can convert them to a format appropriate for your website for a small fee. We can accept almost any type of file. If your materials are printed, we can scan and convert them. Web Design Lab's designers will help you establish your online image to be consistent with your existing image that your customers already know & remember.
Read More

What does 'Website Maintenance' or 'Website Updates' mean? +

Website Maintenance or Website Updates refers to changes made to your website after the initial design & setup. Keeping a website up-to-date is essential in having repeat visitors to your site.
Updating the site with sales, articles, new products, newsletters, press releases, financial figures and links are all examples of website Maintenance.
You are welcome to send over your list of necessary revisions. Read More

If I already have a site can you help me improve it? +

Yes. We can usually redesign or freshen up an existing site quicker, and for less money than building one from scratch. Whether your company's website "doesn't look professional", takes too long to load or the navigation is baffling to visitors, we can help. Read More

Who writes the copy/text for each of the pages on the website? +

You are responsible for writing the copy/text for your website. However, Web Design Lab will place your supplied copy on the website for you. We also offer copy writing assistance at $20/page. Read More

How can we pay to get started? +

We accept all major credit cards including Visa, Master Card, Discover & American Express. We also accept Paypal, Checks &Money Orders. Read More

After you have designed our website, can we manage it ourselves easily? +

Absolutely! You'll have several options for managing your site after it's completed. When we're done constructing your new website, you will own it and have full access to it. You will be able to make any changes to the site if you have any web editing knowledge. You can also opt for an editable website package. This way, you can log in to easily make changes to any non-Flash content in your site, any time you want. Just make sure you let us know you would like this option before you sign up. Thirdly, we offer a Webmaster service, if you'd like us to manage your new site for you. Read More

Will we get a chance to review and suggest modifications to the website before it is launched? +

Of course! In fact, we will work with you closely to create the website based on your input. We will do our very best to make you happy. Read More

FAQ Search

Your logo is more than your name, it’s your brand. We can help establish a professional look for your newbusiness with our brand identity design services.

Ourwebsite content managment system is amazing. Editting article content on your webpage, is as easy as using Microsoft Word.

Every website needs to live on a server. We can take the hassle out of digging through the bad webhosts, hoping to find a reliable one.

Testmonials

"I found Web Design Lab in an ad on my local Craigslist one day and I was actually in the market for a website for my photography business. After a few short conversations, Travis started working on a prototype for my site. I was not in a hurry and told Travis exactly what I wanted. Within a very short time period Travis had my site up and running. Not only did the result look awesome and professional, but he made all the little tweaks I asked for after words as well.

I would recommend Web Design Lab to anyone, as they are a very professional and friendly group."

-Max Zinkov, Texas

"Web Design Lab is absolutely one essential part of my success for my new business. From the beginning I conveyed my thoughts and ideas and they masterfully made them come alive on my webpage. I trust Web Design Lab with all my website information and design help is just leagues above the rest and he continues to update me and steer me in the right direction.

Travis is not only a business partner but I feel as though he is a trusted friend of my family."

-Jon Yankasky, Idaho

"I wanted to say thank you very much for doing such a fantastic job on my new website design. Travis had met and exceeded our expectations, and we are very happy with the results. Kudos to your entire team. We look forward to a long-term business relationship with Web Design Lab."

-Michael Farrel, y-city

"Travis at Web Design Lab created my website in the matter of days. Having no website experience myself, Travis made the process painless and quick. With a few lessons which were included in the package, I am now easily able to change the website daily if I wish. I highly recommend Web Design Lab for all your computer needs."

-Sandra Larson, Connecticut

Search Engine Optimization is a data driven, transparentprocess. There is a SEO plan for everybudget, and we want to help.