Delivery
We charge a certain amount for your delivery, this includes postage, packing and insurance. Within Benelux, the charge is settled to Euro 30 for order amount between euro 250 and euro 500.

Delivery to EU countries, the charge depends on which country are you located. See the delivery charge through DPD.

All orders will be despatched from the Netherlands, applying DPD service, ensuring the efficient delivery of your orders. We aim to deliver within 10 working days and we always try to ensure that we have enough stock in our warehouse to satisfy our clients order. However, occasionally, some items are out of stock, please contact us for further enquiry.

Unfortunately, we cannot deliver to a PO BOX address or secure home delivery boxes at this time.

Packing
Once your order has been processed, staff at our Amsterdam warehouse will then carefully pack it up for you as follows:

Your order is then wrapped and placed into an inner carton, then stuffed to make sure the product is secure within the carton.

This inner carton is then placed inside an outer carton which is filled with material to ensure the Inner Carton is secure.

The outer carton is then sealed with tape, labelled with the delivery address provided and sent out via DPD.

Returns and Exchanges
In the unlikely event that you are not satisfied with any goods purchased on pingliving.eu, please contact us within 10-days of receiving the delivery to arrange their return.

We will need to issue you with a return number and return address. Please contact us to obtain your return number before returning the product via post.

Please include a note with details of your company name, return number, contact details, order number and details of the reason for exchange. This will help ensure a quicker response when we receive the goods and we will then organise a replacement or refund.

The goods must be returned to us unused, and wherever possible, in the original packaging. We recommend that you retain all of the original packaging until you are sure that you intend to keep the goods. If the original packaging is not available, you should use packaging that would provide similar protection as returned items must be received 'as new' and in resaleable condition.

We are unable to accept any responsibilities for any parcels return to us until they are safely received at our warehouse. The cost of returning will not be able to refund if the items are defected, or they are differ from the items on our website.

Return shipments must be made carriage paid and will only be accepted following preceding consultation. Point of departure with respect to return shipment is that 80% of the value will be reimbursed.

We take great pride in providing a very high level of customer satisfaction. Because we want you to be delighted with the products you have purchased and to ensure that you have complete worry-free mind when making purchase from pingliving.eu, we'd like to offer you a 14-day money back guarantee.