Our Privacy Policy

Our Privacy Policy

We will only ever collect information that will help us make the site work better for you, information that will let us contact you if you have asked us to and to give us a sense of how people are using the site via Google Analytics, so that we can keep improving it.

Parts of the website may ask you for information so that you can contact us or complete transactions. You will always be told when this information is being collected, and in most cases will be asked to enter it, eg email addresses to enable us to reply to your enquiries or to add you to our email marketing list. This information will only be used for the purpose stated at the time it is collected and if at any time you wish us to remove your email address from our records simply call us 01603 408289 or email us on Email Address Records and we will remove your details from our email marketing records.

The information we collect

We collect the following information from people visiting the website:

The questions, queries and feedback visitors leave, including email addresses if you send us an email

Visitor’s IP addresses, and details of which version of a web browser they use

Information on how visitors use the site, using cookies and page tagging techniques, to help us improve the website and our services.

More about cookies

We use small data files stored on your computer called “cookies”. Most websites do this as they help improve the website experience for you. Find out what we use them for, and how to control their use on our cookies policy page.

Where we store your personal data

The data that we collect from you is stored on our server within the UK and contact details may also be stored on our computers and telephones. Any payment transactions will be encrypted. By submitting your personal data, you agree to this. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this privacy policy and the Data Protection Act.

In accordance with Principle 6 of the Data Protection Act, visitors have the right to ask us not to process your personal data, and you have the right to access information held about you.

The transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site, any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.

How we use your information

Any information we collect is used to:

improve the content and design of the website

to carry out our obligations arising from any contracts entered into with visitors

contact visitors with their permission to respond to their feedback and enquiries

We will never share your information with other organisations for marketing, market research or commercial purposes, and we do not pass on your personal information to any other website.

Disclosure of your information

We may disclose your personal information if we are under a duty to disclose or share visitor’s personal data in order to comply with any legal obligation, or in order to enforce or apply our terms of use and other agreements. This includes exchanging information with government departments for the purposes of law enforcement.

Changes to our privacy policy

Any changes we may make to our privacy policy in the future will be posted on this page.

Links to other websites

This site contains links to and from other websites however this privacy policy only applies to this website. If you go to another website from this one, please read the privacy policy on that website if you want to know what it does with your information.