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These IT moments seem to always turn this usually nice, minimally IT literate lady into Linda Blair. Nothing works as it should. Nothing is straight forward. Point A to Point B turns into 47 different rabbit holes along the way. One of them was spent on the Microsoft boards yesterday. What a treat those folks are. -_- I should have known better.

As things get more and more complicated, it calls for specialists to diagnose more and more things.

There are only 2 reasons for a BSOD - hardware or software.

And, for most of the software errors (about 90%), they are caused by 3rd party (non-Windows) drivers

Hardware accounts for about 10% of the BSOD errors, and Windows accounts for less than 1% of the errors (this presumes that Windows has been fully updated)

Please install the Intel USB 3.0 drivers for your system.

Also, please uninstall the drivers for your Via HiDef audio device, then download and install a fresh set of the latest version.

Only 257 Windows Update hotfixes installed. Most systems with SP1 have 350-400 or more. Please visit Windows Update and get ALL available updates (it may take several trips to get them all).The actual number is not important. Rather it's important that you checked manually, installed any available updates, and didn't experience any errors when checking or updating.

Many more LiveKernelEvents than BSOD events in the WER section of the MSINFO32 report.

This is often due to hardware problems (to include compatibility and low-level driver issues).

3rd Party Drivers:The following is for information purposes only. My recommendations were given above. The drivers that follow belong to software or devices that were not developed by Microsoft. You can find links to the driver information and where to update the drivers in the section after the code box:

My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. ** If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.