Product Ervaringen:

Door mary2013-03-07 12:33:10SPECIALE AANDACHT VOOR REVIEW

After being extremely nervous about ordering a dress from the site what's looking at all of the positive and negative reviews that it had I went against my better judgement and did it anyway and I am so happy that I did not only did I get an awesome deal but I got a wonderful dress the dress looks exactly as the picture does and is the exact sizing I ordered I see nothing wrong with the workmanship or quality of the dress wow I did have a little trouble with shipping do too holidays that interfered with work schedules but I had no problem contacting the company email and always receive the email back within 24 hours they were very helpful I love the stress and thank you so much

The dress is totally beautiful, it wasn't a complete replica of the dress show....but it was made just for me. Only thing they forgot was the flower on the side. Thank you JennyJoseph. I am pleasently pleased. Pics to come.

Klanten Vraag&Antwoord:

I\'m interested in buying this dress, but I would personally go see some models before ordering mine. Where is your store?

Antwoord van JennyJoseph2013-08-18 02:22:50

Thanks for visiting our website.

Actually, we are an e-commerce company. We just do business online and our customers are from all over the world.

In this case, you may have concerns about the fitness and the style of our dresses. Actually each of our dresses is totally made from scratch according to our pictures shown. We have won a good reputation all over the world. We highly suggest you have a try at our website. Please rest assured that we will never disappoint you.

If you have any other questions, please feel free to let us know

Door Vanessa2013-07-04 22:55:05

when i go back to check my order status, it said that my password is not correct. I did forget it but we have to see my order! plz help.

Antwoord van JennyJoseph2013-07-04 23:56:07

Thanks for your email. It is really honor to hear that you are interested in our dress.

Please do not worry about it. We are just here ready to help you.

You may simply click "Log In" at our website and then click "Forgot your password ?" below the password column.

Then Enter the e-mail address associated with your JennyJoseph.com account and click Send. We'll email you a link to a page where you can easily create a new password. Hope this helps.

If you have any questions, please kindly let us know. We sincerely hope to have the order from you in the near future.

Door Muriel2012-12-22 01:18:31

i get this dress last week. I have no idea how i should wash my wedding dress. can you please give me some suggestions?

Antwoord van JennyJoseph2012-12-22 01:28:55

Thanks for contacting us.

We suggest you use Dry cleaning. There are three reasons:

1.Dry cleaning helps colors stay bright and preserves the beauty and sheen of our satin and satin-like fabrics.
2.Many of our dresses have delicate trim, beading, embroidery or other embellishments that could be damaged by machine or hand washing.
3.Dry cleaning minimizes the need to use dryers, irons and steamers to dry or remove wrinkles. Heat can be damaging to the fabric of our dresses.

Hope this information helps. If there is anything else we could help with, please kindly let us know.

Door Dawn2012-12-18 21:12:16

how accurate can your custom size be?i really want to know

Antwoord van JennyJoseph2012-12-19 02:34:01

Thanks for contacting us.

As all of our dresses are hand-sewn and customized, the finished gown may vary by approximately one inch in either direction of the specified measurements. Even though, the dress will still be a nice fit. Please do not worry.

If you still have concerns about the size, we suggest you choose to customize your dress with a lace-up back, which is easy for adjustment of the size.

For any other questions, please do let us know. We are at your service.

Door Tracy2012-12-14 23:36:07

when you send me order ,can you give me a phone call

i add my dresses to the cart many times ,but it still didn't work

Antwoord van JennyJoseph2012-12-14 23:58:25

Thanks for shopping at JennyJoseph.com!

We are sorry but after going through the quality checking, your dress will be given to our logistics department directly and they will take time to ship the order to you. By the way, we deal with hundreds of orders each day, so it is hard for us to track your order timely. Hope you could understand this.

You will get a confirmation email including the tracking number once the order is shipped. Please do not worry. Just check your mail box then.

Sorry for the inconvenience caused.

We are glad to help you out.

Firstly we suggest you log in first and then add items into shopping cart later. Our website will keep the items in the cart for each account. You may check the items any time once you log in.

Secondly we are wondering whether you have chosen all the necessary information when you add the item into cart, like color, size and last arrival date. If you do not choose any of them, it will not work.

Lastly, we really hope you could try again later with another Internet browser.

Please kindly let us know whether it works out. We would appreciate your time and your support!

Door Serenity2012-12-08 00:55:06

its really beautiful and i would like to get dresses from you for my wedding as im getting married soon. Would like some suggestions about the laundry.

Antwoord van JennyJoseph2012-12-08 01:10:50

Thanks for contacting us.

We suggest you use Dry cleaning. There are three reasons:

1.Dry cleaning helps colors stay bright and preserves the beauty and sheen of our satin and satin-like fabrics.
2.Many of our dresses have delicate trim, beading, embroidery or other embellishments that could be damaged by machine or hand washing.
3.Dry cleaning minimizes the need to use dryers, irons and steamers to dry or remove wrinkles. Heat can be damaging to the fabric of our dresses.

Hope this information helps. If there is anything else we could help with, please kindly let us know.