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Payments

Payment is required upon checkout.
Cancellations are accepted within 24 hours after ordering.

Shipping from Belgium

Small items will be shipped in an envelope without Track & Trace.
Prices start from €7,-. Track & Trace available upon request at an additional charge.

Deliveries:

Delivery to Belgium and The Netherlands: allow 1-2 business days for delivery once you received our shipping confirmation.

Delivery to Europe: allow 2-10 days for delivery once you received our shipping confirmation.

Delivery to the rest of the world: allow 4-15 days for delivery once you received our shipping confirmation.

We provide a tracking number for almost all packages. In case there is a tracking number available, you will find it in your shipping confirmation email.

We are not responsible for delays during shipment and customs declaration.

Customs & Import duties:

All customs and import duties are the responsibility of the recipient.

Returns & Exchanges

I gladly accept returns, exchanges, and cancellations

Just contact me within: 7 days of delivery

Ship items back to me within: 14 days of delivery

Request a cancellation within: 24 hours of purchase

But please contact me if you have any problems with your order.

The following items can't be returned or exchanged

Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:

Custom or personalized orders

Perishable products (like food or flowers)

Digital downloads

Intimate items (for health/hygiene reasons)

Items on sale

Questions about your order?

Please contact me if you have any problems with your order.

Returns and exchange details

In the unlikely event that your purchase is damaged during shipping we will re-place these parts at no charge.

A parcel is considered to be lost when it did not arrive after 3 months, starting from the day of shipment. In that unlikely case, the recipient will receive a full refund with a maximum of €100,-.
The buyer is responsible for providing the correct address and tracking of the parcel after it is shipped.

When you choose "Insured shipping", you will receive a full refund of your purchase total (no maximum) in case it gets lost. For this shipping method, the parcel is considered to be lost after 8 weeks (starting from the day of shipment).

Refunds:

If you are not satisfied with your purchase you may return the item for a full refund within 14 days after delivery. The item must be in unused condition. Shipping costs for returning the goods are for your own expense.

Additional

If you want to cancel your order, please inform us as soon as possible and within 24 hours after ordering.