Microsoft Rep: Inflated Game Pricing an ‘Unintended Error”

Good news for UK folks who are a part of the latest Xbox Dashboard beta: Turns out the issue of converting points into real-money values that resulted in marketplace price hikes of up to 30% was just a bug, a Microsoft Rep confirmed with CVG. “We are aware that select regions experienced some incorrect game title pricing in the Xbox Live beta. This was an unintended error that we are in the process of fixing,” the rep stated.

Of course, the update is still in beta, so some hiccups are to be expected. What matters is that Microsoft makes sure to take care of customers who suffered from having their stockpile of Microsoft Points devalued during the conversion. To that end, the console maker is offering refunds for any affected during their participation in the beta. The rep confirmed that, “we’ll be reimbursing impacted beta participants for the difference in what was paid and what the price will be after the update is available to all members.”

This is the ideal scenario for participants and Microsoft alike; giving consumers the correct value for their pre-purchased MSP and also a sign of good faith on the company’s part, in light of previous events concerning the Xbox One that left a sour taste in many gamer’s mouths. Being in beta, this particular instance is now a non-issue as it’s being resolved; but it was a solid opportunity for the Xbox team to do right by consumers and start rebuilding bridges. Stay tuned for more updates on the Xbox Dashboard beta, especially as we get closer to the overhaul’s official launch sometime this Fall.

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