Please fill out the fields below so we can help you better. Note: you must provide your domain name to get help. Domain names for issued certificates are all made public in Certificate Transparency logs (e.g. https://crt.sh/?q=example.com), so withholding your domain name here does not increase secrecy, but only makes it harder for us to provide help.

I have connected a previous domain via 123 reg and Instapage with the website created in WIX and had no issues. When creating the subdomain on Instapage, the SSL is connected and works fine.

But with this other, with the site on Squarespace, the SSL is showing as pending still, I contacted 123 reg to see why this is and one has a wildcard SSL and one doesn’t. Yet when I check the account on 123 reg, neither have been purchased with additional SSL.

Please help as the site I am trying to set up, although it does work, sometimes doesn’t load for some customers due to it need to be certified and the user must click ‘visit site anyways’ which isn’t good of course.

It seems like the warning message is from Instapage and probably relates to a technical problem with your setup, but they haven’t explained what the nature of that problem is. I would suggest contacting Instapage’s support since the interface that you showed us doesn’t give any technical details.

If their support gives you technical details about why the certificate hasn’t been issued and you don’t understand them, you can share them with us and we’re happy to try to help explain their significance.