Notifications and alerts ensure that communication between teams is aligned and disseminated in a coordinated and timely manner

As a major health insurance provider, the client needed a system to track and report privacy-related security incidents to comply with various standards including HIPAA and HITECH. Without a repository to track security incidents, they were manually tracking close to 100 attributes on each incident. They also needed to ensure coordinated effort while responding to incidents.

INRY implemented ServiceNow® Security Incident Response to help the client capture all the necessary data elements and improve coordination between teams to resolve the incidents.