PLEASE READ THESE TERMS AND CONDITIONS CAREFULLY BEFORE USING THIS WEB SITE.
YOUR USE OF THIS SITE OR PLACEMENT OF ANY ORDER IS SUBJECT TO THE FOLLOWING TERMS AND CONDITIONS.

Acceptable Use Policy (AUP) and Terms & Condition (T&C)
Yeahhost issues this document.
The company shall be known throughout this document as Yeahhost.

Important Notice

All Payments To Yeahhost for Shared Hosting Have a 30-days Money Back Guarantee.

Guarantee

Any payments for subscribing to our shared hosting have a 30-days money back guarantee. Domain name registration, SSL Certificate, reseller hosting, VPS, dedicated hosting and other services are not benefit from this guarantee. If you have violated our AUP or T&C, the thirty (30) days money back guarantee no longer applies to you.

Agreement

Yeahhost agrees to provide the client web hosting for a monthly, quarterly, semi-annually, annual fee. Yeahhost will never require clients to advertise for Yeahhost on their website in any way shape or form unless agreed upon such as a non-profit organization receiving complimentary hosting. Clients are allowed to use the service for business/commercial or personal websites or content.

Contents

All services provided by Yeahhost may be used for lawful purposes only. Transmission, storage, or presentation of any information, data or material in violation of any Malaysia (or any other country) law is prohibited. This includes, but is not limited to: copyrighted material, material that is threatening or obscene, material that is "adult only" content, or material protected by trade secrets and other statue. The subscriber agrees to indemnify and hold harmless Yeahhost from any claims resulting from the use of the service which damages the subscriber or any other party.

We do not allow background-running programs. This includes any IRC related software such as bouncers and bots. In certain cases we may allow programs to run continually in the background, these are considered on a one to one basis and an extra charge will be incurred based on system resources used and operational maintenance needed..

Shared Hosting Banned Scripts and Contents

You are free to use any scripts you wish provided they do not affect the normal operations of the server and they are not mentioned specifically below. Scripts that are commonly known for causing server disruption include large cgi-based message forums, auctions, and banner exchanges. In the event a script affects normal server and/or administrative operations, Yeahhost reserves the right to disable the account pending client cooperation and resolution.

Scripts banned on Shared Hosting but can be run on Dedicated Server:
Although chat servers/scripts, banner exchanges and cgi-based forum are banned by Shared Hosting package, we do provide dedicated server service for our clients to run this type of scripts.

Disk Space

The storage capacity provided with the hosting plan you have purchased is defined as disk space. It is used in order place content such as your web pages, databases and email accounts. You can not use the provided disk space as backup storage, medium for file transfer (via FTP, HTTP and etc.), or file sharing storage except in dedicated hosting.

In order to use this space for shared hosting, you have to respect the following conditions:

You may only store your website's content. It is forbidden to use it for personal or unrelated pieces of data that are not part of your website.

If Yeahhost detects you are using the disk space for other purposes, Yeahhost can end the hosting contract and terminate your account.

Bandwidth and Data Transfer

The bandwidth used by your websites and the data transfer are limited by system resource usage. Yeahhost could step in to suspend or terminate your account if your bandwidth usage causes latency or problems to other customers.

We do not allow any kind of media download websites, especially websites that exist specifically to enable people to download files (such as program, scripts, audio, videos, ROMs, emulators, cheats, torrents etc.).

System Resources

The most important limitation of a shared web hosting service is the resources allocation. System resources are mainly CPU and RAM, which are used by software and your websites.

Yeahhost limits its customers to a 5% system resource usage. It is a maximum of 5% of the total system resources that can be used by a single customer. That applies to all clients hosted on the same server.

If your account uses too much system resources, Yeahhost's support staff will notify you.

In this situation, you have 2 solutions. You can fix the situation by using less system resources or you can migrate to a dedicated server. In some cases, where the use of resources would reduce the availability of services to other customers, your site could be temporarily suspended or moved to an independent server for a period of up to 1 week so you can fix the situation.

You may not use any system resources or our services to offer any free services including but not limited to free hosting, free email service, free application hosting, free websites, free blogging service, and free image hosting.

You may not resell add-on domains of shared hosting to others, or provide them as free service to any parties. To host domains for different individuals or companies, you need a reseller plan.

You may not use database service provided for your shared hosting account to serve any external application not hosted in our web servers. You may use our web based Phpmyadmin to manage your MySQL database.

These rules are written to prevent misuse of the Yeahhost’s offers (bandwidth, disk space and system resources) in order to give assure your entire satisfaction using the amazing Yeahhost web hosting offers.

These rules are in place to avoid any abuse of service (bandwidth, disk space and system resources) in order to assure your entire satisfaction using the amazing Yeahhost web hosting offers.

Intellectual Property Rights

Material accessible to you through Yeahhost's Services may be subject to protection under the Malaysia (or any other country) copyright laws, or laws protecting trademarks, trade secrets or proprietary information. Except when expressly permitted by the owner of such rights, you must not use the Yeahhost Service in a manner that would infringe, violate, dilute or misappropriate any such rights, with respect to any material, which you access or receive through the Yeahhost Network. If you use a domain name in connection with the Yeahhost Service or similar service, you must not use that domain name in violation of any trademark, service mark, or similar rights of any third party.

Defamation

Defamatory speech distributed over the Internet can result in civil liability for the defamer. Defamatory information is not allows in all of our service and we are not responsible for any damages caused.

Refusal of Service

Yeahhost reserves the right at its sole discretion to refuse or cancel service. Violation of any of Yeahhost's Rules and Regulations could result in a warning, suspension, or possible account termination. Accounts terminated due to policy violations will not be refunded. Free domains which have been granted for customers paying annually are released to the customer at the end of there hosting period. Domains terminated due to policy violations will not be released to the customer.

Email Policy

The following mailing activities are prohibited:
(1) Spam - Yeahhost does not tolerate spam, whether legal or illegal. Bulk unsolicited email is automatically considered spam.
(2) Forgery of email headers (Do not fake email header information to misdirect or otherwise "spoof" another party for any reason, including without limitation to evade detection.).
(3) Use of Yeahhost's network for the receipt of replies to unsolicited email.
(4) Spamming via third-party proxy, aggregation of proxy lists, or installation of proxy mailing software.
(5) Configuration of a mail server to accept and process third party messages for sending without user identification and authentication.
(6) Hosting web pages advertised within spam sent from another network, even if a third party sent those emails.
(7) We do not allow bulk mail, marketing email and newsletters in shared hosting (may cause problems or delay to email).
(8) Scam email.

Block Removal – If, as a result of a Customer's actions, Yeahhost's mail servers or IP address ranges are placed on black hole lists and other mail filtering software systems, Yeahhost shall charge Customer RM500 upfront and RM200 per hour thereafter for any necessary remedial actions.

You must not use the Yeahhost Network, Yeahhost equipment or any Yeahhost email address in connection with the transmission of spam, flames, mail bombs, or substantially similar, unsolicited email messages. Your domain may not be referenced as originator, intermediary, or reply-to address in any of the above. This prohibition extends to the sending of unsolicited mass mailings from another service that in any way implicates the use of the Yeahhost Network, Yeahhost equipment or any Yeahhost email address. A message is considered unsolicited if it is posted in violation of a newsgroup charter or if it is sent to a recipient who has not requested or invited the message. For purposes of this provision, merely making one's email address accessible to the public will not constitute a request or invitation to receive messages.

If you are found to have spammed, Yeahhost reserves the right to disable your domain without warning. In addition, Yeahhost may impose a RM200 penalty for each spam policy violation. Yeahhost solely reserves the right to refuse or cancel service to known spammers. Lastly, Yeahhost reserves the right to determine what violates this policy. As such, any violation may result in cancellation of services without refund.

Abuse

Any attempts to undermine, slander, libel, insult, threaten, or cause harm to a Yeahhost server, customer, employee, or the company directly is strictly prohibited and is grounds for immediate termination without refund. In addition, we will pursue all attempts to the fullest extent of the law.

Indemnification

Customer agrees that it shall defend, indemnify, save and hold Yeahhost (or it's employee's/owners) harmless from any and all demands, liabilities, losses, costs and claims, including reasonable legal fees asserted against Yeahhost, its agents, its customers, officers and employees, that may arise or result from any service provided or performed or agreed to be performed or any product sold by customer, it's agents, employees or assigns. Customer agrees to defend, indemnify and hold harmless Yeahhost against liabilities arising out of; (1) any injury to person or property caused by any products sold or otherwise distributed in connection with Yeahhost server; (2) any material supplied by customer infringing or allegedly infringing on the proprietary rights of a third party and (3) copyright infringement. Customer agrees to limit the liability of Yeahhost to the amount paid for service.

Free Domain Offers

When this offer is being run and you may need a valid promo code.
The terms & conditions for our free domain name offer are plain and simple. We will register the domain name for 1 year on your behalf. All we ask is that you stay hosting with us for a minimum of 1 year. If you decide to leave before 1 year and you want to take the domain with you we will only release it once you have paid our normal domain registration fee. If you stay for 1 year or longer and then decide to leave you are free to take the domain at no charge.

Delivery Policy

In case of instant payment (such as credit card and PayPal purchase), the order will be processed within 24 hours. For other payment types, (such as bank transfer and cheque payment) we will start processing the order after payment is cleared, this may take more than 3 days. For first time order, account will only be activated after successful phone verification.

Refund and Cancellation Policy

For payment, Yeahhost accepts MasterCard, Visa, WorldPay, Paypal, 2CO, bank transfer, money order, cash and cheque deposit. Yeahhost invoices exclusively via e-mail. Yeahhost does not send out invoices via postal services. You may cancel your new account at any time and receive a full refund (excluding SSL certificate, managed DNS, reseller hosting, license fee, VPS, cloud servers, dedicated server and any setup fees or domain name registrations fees incurred) if cancelled within our thirty (30) days money-back guarantee period. If you wish to cancel your hosting account after thirty (30) days, you will receive no refund of any monies already paid to Yeahhost. However, if customer cancels fifth teen (15) days before recurring monthly billing date customer will not be billed for the next month and all payments thereafter will be cancelled with immediate effect. Refunds will be given at the discretion of the company management.

The following methods of payments are non refundable, and refunds will be credited to the hosting account:

Bank Transfer
ATM
Cash or Cheques Deposit
Money Order

Yeahhost reserves the right to arbitrate and delimit on a per-situation basis the extent to which this guarantee applies, and may, in the case of abuse of Yeahhost's services on the part of customer void the thirty (30) Days Money Back Guarantee.

Accounts violating our Terms and Conditions do not qualify for the thirty (30) days money back guarantee. Only first time accounts are eligible for a refund. For example, if you've had an account with us before, cancelled and signed up again, you will not be eligible for a refund. This is to protect our refund guarantee from being abused.

Refund is not applicable for paid renewal, upgrades and service charges of any kind.

Late Payment

Any account whose payment status is not current as of the start of the next billing period is deemed late. Generally, customers are given a 3 day grace period after which the account is put on suspension. You will receive a payment reminder everyday from the start of your payment due date. If after 7 days payment has not been received or we have not been contacted regarding payment, your account will be terminated without any further notice. Reactivation of closed accounts due to delinquency incurs a RM50 reactivation fee as well as payment of the balance due in full. For late payments please email billing department to arrange payment.

Cancellation

You must use only one of following methods to deliver an official written notice of cancellation: Please e-mail billing department or click here to submit a ticket.

Without official written notice of cancellation to billing department within 30 days from the date of purchase, you will not be eligible for thirty (30) days money back guarantee.

For dedicated hosting and colocation, the contract length is minimum 1 year. If cancellation made within a year, the customer need to pay the remaining months for the first year. In case customer need to move server to another datacentre, there will be another one year new contract at the new datacentre. If customer fail to clear any pending payment, we do not allow customer to remove server and take the server out from datacentre.

Disclaimer

Yeahhost will not be responsible for any damages your business may suffer. Yeahhost makes no warranties of any kind, expressed or implied for services we provide. Yeahhost disclaims any warranty or merchantability or fitness for a particular purpose. This includes loss of data resulting from delays, non-deliveries, wrong delivery, and any and all service interruptions caused by Yeahhost and its employees. Yeahhost guarantees a 99.99% uptime gurantee.

Yeahhost keeps backups of key server systems only. Yeahhost can accept no responsibility for any loss of data or consequences arising from this. Yeahhost always advises clients to back up their site data regularly for its own protection.

Yeahhost furthermore expects that its customers who provide hosting services (resellers) to others will ensure its customers fully comply with all applicable laws concerning the privacy of online communications and any other policy of Yeahhost A customer's failure to comply with those laws will violate this policy.

If a reseller provides hosting services to others and decides to cancel their reseller hosting account with Yeahhost, then Yeahhost will not be responsible for maintaining hosting for the resellers customers.

Finally, Yeahhost wishes to emphasize that in accepting services, customers indemnify Yeahhost for the violation of any law or Yeahhost policy, that results in loss to Yeahhost or the bringing of any claim against Yeahhost.This means that if Yeahhost is sued because of activities of the customer that violate any law, or this policy, the customer will pay any damages awarded against Yeahhost, plus costs and reasonable legal fees.

Failure to comply with any of our terms & conditions will result in grounds for immediate account deactivation.

Yeahhost reserves the right to change, edit, or update the policies contained in this document, along with the content on our website including the prices on our services at any time for any reason without notice.