WE'RE HAVING TROUBLE FINDING YOUR ITEM...

Your item is proving a little tricky to find, but don't worry we
have a few other options up our sleeve yet.

1. CHECK YOUR CONTACT DETAILS

It happens to the best of us - sometimes the wrong digit gets
entered by mistake and you're led up the wrong path. So, please
check your code and try again. Click
here to go to the 'track it' page.

2. OTHER DELIVERY, REPAIR & INSTALLATION OPTIONS

We sometimes use partners to help us deliver the Knowhow
experience. It could be that one of our partners is looking after
your service – in which case your details won’t appear in our
tracker.

Delivery

If you’ve bought a product online then it might be delivered by
the Royal Mail, or a courier such as DHL. Check the email you were
sent and it will include information on who will be delivering your
product.

Installation

If you’re having an Aerial or Home Cinema installation you’ll
need to contact our partner OrderWork. You can phone them on
0845 017 9710 and they’ll be happy to help
you.

Repair

You can check the repair of your laptop, computer or TV by
using our repair tracking - please click
here.

3. IF ALL ELSE FAILS

Drop our Knowhow Team a call on 0344 561 1234
and they'll use all their magic to track it down for you.

Please note: Calls to our contact centre are charged at 5p per
minute from a BT landline. Mobiles and other provider charges may
vary.