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Membership download problems

Membership download problems are rare in MLS, but can happen. For example, a new ward may download its membership records in MLS and have the priesthood of all the men displayed as "not ordained." Whenever something odd like this happens, the clerk can go to the File drop-down menu and select Request Unit Refresh Data. This option will refresh the MLS data with the unit's master data at Church headquarters. This data will override any existing data, so the clerk should make sure he really wants new data before proceeding.