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Troubleshooting in real time from the field — See how NYC techs use XOEye Technologies smart glasses

by Brianna Crandall — March 27, 2017 — New York City-based The BP Group recently selected smart glasses from XOEye Technologies to give 60 of its HVAC field technicians and 12 project managers access to real-time data and correct solutions, and to improve communication with clients. The employee-owned firm, known for its customer-first mentality and innovation in the field, has provided mechanical HVAC (heating, ventilation and air-conditioning) and building optimization to customers for more than 35 years. The BP Group employee base consists of 160 plus personnel.

Through the cloud-based platform Vision, XOEye’s communication platform helps to harness the power of real-time video, audio communication, and content sharing to unlock business opportunities and boost revenue. It allows technicians to virtually connect with each of their team members to obtain the best and most accurate information. Information can quickly be sent, received and reviewed through the use of a cloud database.

The perks of this technology are reciprocated between the service provider and client, offering transparency of the service being provided, the importance of equipment maintenance, and increased knowledge of the work being completed in the field, says XOEye Technologies.

Aaron Salow, CEO, XOEye Technologies, commented:

We are thrilled to have The BP Group using our platform. The company understands the need to address the skilled labor gap and the importance of using innovations like our advanced communication tools to not only appeal to the next generation of field technicians, but to also offer increased efficiency and customer trust.

The BP Group has a track record of implementing technology to benefit their clients and employees and continue to look for new ways to do so, says the firm.

Jack Fanneron, president, The BP Group, stated:

Our firm has always looked for opportunities to grow. This technology increases trust and transparency with our clients and increases efficiency with our field technicians. Each technician can now be equally as qualified as our best technicians.