Re: X1 Shortcut button not working

I called Xfinity about the B button not working and the agent said that they have been getting many calls and they didn't know why it wasn't working but heard that the "B" option is going away. Disappointing since we used this option daily. Why would Xfinity do such a thing? She said she would call if there were any updates. Not to be cynical, but I don't at all believe that they would ever call. No one called us back when we asked why my husband's tennis recordings quit playback after 6 hours even though he recorded 8 hours. They've come a long way but they have more work to do in their customer inquiries and satisfaction. If anyone finds out why th B button quit working, we'd appreciate an update. Thanks.

Re: Canned Answer When I Inquired As To Why the "B" Button Is Gone

I sent an email voicing my concern and disappointment. I received a note from Natalie saying she sent documentation to clarify what was goind on. I never received it. When I replied, I received a note from Marika. She apologised for me not getting the documentation. Of course, no documentation about anything was received. It was a short email. In part, this is the email:

Thank you for authenticating your account. My name is Marika and I am with the office of Tom Karinshak. I will be assisting you today, Natalie is out of the office. I do apologize we have no intention on bringing back the function of the B button at this time and that you did not receive the document Natalie sent you.

The other senetence in the email was a link to how to use the X1 platform.

Re: X1 Shortcut button not working

Remote Shortcut Keys ABCD

Very disappointed that the B Button shortcut on the remote no longer works. Please bring this functionality back. Also, it would be helpful if updates, especially ones that remove functionality, would be posted on your site for easy access.

Re: X1 Shortcut button not working

I can't believe they took this functionality away! With the amount Xfinity customers pay for service, they shouldn't be removing functions that are used. Whoever decided this wasn't used obviously never talks to the customers.

Re: Remote features using ABCD buttons

Concept is good, but, they will disconnect us so fast!!! And, without warning! Again, less product, higher price. That is happening everywhere. Look st the "half gallon" ice cream. No longer a half gallon.

Guide Setting/B option on Remote

The "B" option no longer works. There is supposed to be a way that you can search the guide screen and press the "B" button on the remote to also view what is on live tv displayed in the lower right corner of the guide screen. This option no longer works for me. This option is still available. Repairman came out to check the issue but was unable to fix the issue.

Re: Guide Setting/B option on Remote

The "B" option no longer works. There is supposed to be a way that you can search the guide screen and press the "B" button on the remote to also view what is on live tv displayed in the lower right corner of the guide screen. This option no longer works for me. This option is still available. Repairman came out to check the issue but was unable to fix the issue.

Re: Remote features using ABCD buttons

Obviously from all the comments here, lack of use is not the reason for disabling the B button. It was a great feature that Comcast took away with no warning nor true reason why. When I first realized that the B button didn't work I called Comcast technical support. They tried several things to fix the issue with no success. They actually told me to take my remotes to the xfinity store for replacement. Obviously they didn't know the B button was disabled intentionally by Comcast. You say it will be used for something else in the future, but why not let us use it until that time or at least give us the true story

Re: Remote features using ABCD buttons

I used the B function all the time! It let me multi-task. Please give us the function back! It is extremely irritating to not be able to see the screen while looking for something else at the same time. At least I found this thread so I quit trying to figure out what was wrong with my tv...

Re: X1 Shortcut button not working

That only helps if you want to see the guide for what's on right now. It doesn't help if you want to see the guide for the future or manage your recordings, look up the actors, etc. At least I couldn't figure out how without the B functionality that they so rudely took away. Direct tv looks better everyday...

Re: Remote features using ABCD buttons

It makes me angry that Xfinity turned off this feature and even angrier that they didn't inform the customers that they were doing so. I thought my box or remote didn't work anymore, It's upsetting that I had to go online and SEARCH to find out that Xfinity had randomly deactivated this feature. What POOR CUSTOMER SERVICE.

Re: Remote features using ABCD buttons

I have always used my PIP function on the remote using the B button. I am very disappointed in Comcast for removing this feature (for "lack of use"?). Even more disappointed that Comcast didn't inform us of the changes ahead of time. This makes me want to consider moving to a different cable provider.

Re: X1 Shortcut button not working

I can't help but wonder what Comcast was thinking (or the user forum if they in fact had any input) when they removed the B button PIP function? Every other cable / satellite provider has this function, generally on an automatic basis without the need to push a button, so to think that customers want to do without this useful function is ridiculous.

Re: X1 Shortcut button not working

My remote B button is not working anymore to display the video window when browsing the menus. I read it is because they have plans to use the B button for something else. I have no idea what their new plans are for the B button, but in my opinion nothing could possibly be a better function than being able to browse through the menus and still see what is on in the background. I have found it is incredibly annoying not to be able to see, now that we can't. I am a big browser of current and future guide programs, of movies or tv on demand, and even other features usually, but now browsing on xfinity has become no fun. I usually end up switching to Prime or Netflix. Bad choice of buttons to take away Xfinity.

Re: Remote features using ABCD buttons

Lack of use? You can't be serious. I never browse my menus without it. The lack of use is most likely from all the customers who have no idea what the function of the B button is! People have to investigate its function to know what it's for, Xfinity doesn't go out of its way to be sure their customers are aware that they can have this video displayed while browsing menus. Most people don't take the time or just care enough about those extra features, and those same people will not care what the new use you have in store for the button will be! If you absolutely needed to use a function button for this new feature why not use the A button, since those help contents can also be accessed by hitting the red Xfinity button too. Why do the help features get 2 buttons and you take away the video display feature completely?!? I have no idea what your new plans are for the B button, but nothing could possibly be a better function than being able to browse through the menus and still see what is playing in the background. I have found it is incredibly annoying not to be able to, now that we can't! I am a big browser of current and future guide programs, of movies or tv on demand, and even other features usually, but now browsing on xfinity has become no fun. I usually end up switching to Prime or Netflix. Bad choice of buttons to take away Xfinity. Very disappointing, and unprofessional on your part how you went about making this change.

Re: Canned Answer When I Inquired As To Why the "B" Button Is Gone

"we have no intention on bringing back the function of the B button at this time"

Talk about tone deaf!!! This is why I've had it up to HERE with monopolies. They've received "overwhelming" levels of outcry about this issue, but apparently we'll all get over it and keep giving Comcast our money.

Re: Remote features using ABCD buttons

Are there any technical people here? I'm wondering if the B button function was taking up too much bandwidth and that is why Comcast killed it!!? Creating a PIP must take up extra bandwidth and Comcast is trying to limit people who are using too much bandwidth.

Re: "B" button on X1 remote not working

I too spent time trying to figure out why the B button didn't work. I used it every day and can't imagine why anyone would think it was a good idea to take this feature away. Please bring it back soon. I miss it very much.

Re: X1 Shortcut button not working

Comcast has new decided to remove features from your system instead of enhancing what they offer.

After 3 separate phone calls to technical support lasting over 3 hours, I finally got a technician who told me that they have deleted the Picture-in-Picture feature that the "B" button brings up in their last firmware update.

I would like to complain about this but there isn't anyone at Comcast to complain to. No one there knows what they are doing or why they are doing it. I found this out in my 3 hours of being on the phone with them.

I consider this to be an excellent reason to move to another provider.