iPoint Data Protection Policy

At iPoint-systems GmbH ("iPoint"), we take the protection of your data seriously. Data security and the protection of your privacy when processing personal data is important to us and we align all our business processes accordingly. We always process your personal data in accordance with the applicable data protection requirements, particularly the German Federal Data Protection Act (Bundesdatenschutzgesetz - BDSG).

1. Collecting, processing and using personal data for contractual fulfilment

iPoint processes and uses personal data insofar as this is required for the performance of the contractual relationship with the customer. When registering, the surname, forename, e-mail address, personal password, phone number, and company data are collected and stored. This data can be processed and changed at any time in the dashboard.

In the event of third-party services and data being used within the scope of the contractual relationship (e.g. data exchange with other systems), iPoint may transfer the customer's personal data to such third party insofar as this is required for the fulfilment of the contract concluded with the customer.

iPoint also uses the e-mail or postal address provided by you to notify you of product and service changes relevant to the contract in accordance with applicable law as well as other statutory information.

2. Other use of personal data

iPoint shall only use personal data above and beyond the requirements for the fulfilment of the contract if permitted to do so by law or if you have provided us with your consent to do so.

2.1 Transfer of personal data to authorities

iPoint may transfer customers' personal data to administrative and prosecuting authorities insofar as this is permitted by law.

2.2 Use of external service providers

iPoint uses third-party services (such as computer centers) in connection with the data uses stated in this data protection declaration. Such service providers have been bound by order data processing contracts in accordance with Section 11 BDSG and process personal data exclusively as instructed and under the control of iPoint in the manner stated in this document. We ensure that all our service providers maintain adequate data protection standards.

With regard to the following non-European service providers, it cannot be ruled out that data may be processed outside the European Economic Area: WalkMe Inc. 22 4th St, Floor 14, San Francisco CA 9410, USA.

3. Use of anonymized data for statistical evaluation as well as product and service improvements

iPoint uses master and usage data (such as the usage frequency of our services) for preparing statistical evaluations and improving products and services. The data is anonymized for such purposes and only processed in anonymized form.

4. Cookies, Google Analytics

4.1 Cookies

Cookies are information transferred from our or third-party webserver to the user's web browser where they are stored for access at a later date. Cookies can be small files or other types of stored information. Users are herewith being informed about the use of cookies within the scope of pseudonym reach measurement.

The website can also be viewed without the use of cookies. If users wish to prevent cookies from being stored on their computers, they should deactivate this option in the system settings of their browsers. Stored cookies can be deleted in the browser system settings. Blocking cookies may limit the functions of this website.

4.2 Google Analytics

We use Google Analytics, a web analysis service by Google Inc. ("Google"). Google uses cookies. The information on the user's use of the website created by the cookie is usually transferred to and saved on a Google server located in the USA.

Google uses this information as ordered by us to analyze the user's use of our website, prepare reports on the activities within this website, and provide further services related to the use of this website and the internet for our benefit. Pseudonym usage profiles of users can be created from the processed data.

We only use Google Analytics with activated IP anonymization. In other words, Google abbreviates the user's IP address within the member states of the European Union or other countries contractually bound by the treaty regarding the European Economic Area. The full IP address is only transferred to a Google server located in the USA and abbreviated there in exceptional circumstances. The IP address transferred by the user's browser is not linked with other Google data.

Users can block cookies from being stored by adjusting their browser software settings accordingly. Users can also prevent the collection of the data created by the cookie and referring to their use of the website by Google and the use of this data by Google by downloading and installing the following browser plugin: tools.google.com/dlpage/gaoptout.

Withdrawals of consent can be posted to iPoint-systems GmbH, Ludwig-Erhard-Strasse 58, 72760 Reutlingen, Germany, or e-mailed to datenschutz@ipoint-systems.de. Contact can also be made by e-mail. Customers may mail their objection to the use of their e-mail address and data for advertising purposes and market research to the address above at any time with future effect. No fees shall be charged for withdrawals and/or objections, except the basic transfer costs. By submitting a withdrawal, customers will no longer be informed about new features and products or campaigns (such as special discounts). Registered users can view and possibly delete and change certain data in the dashboard. In the event of incorrect data being stored, despite all our efforts to maintain accurate and up-to-date data, we shall naturally correct it immediately upon your request.

6. Data security

iPoint implements technical and organizational safety measures to protect the data managed by us against manipulation, loss, destruction and unauthorized access. We continuously improve our security measures in accordance with technological development.

7. Escape clause

iPoint reserves the right to amend this data protection declaration from time to time. Updated versions are published at http://www.ipoint-systems.com/legal. Please check regularly for updated versions.

8. In the event of the German and English versions containing discrepancies, the German version shall prevail.