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Arrived at the hotel and thought this might not be too bad. Got to our room which was clean enough and the nightmare began. Asked for an iron which arrived a bit later which was no surprised because it looked like it had travelled through time...utterly disgusting and pretty much useles.. During the pointless ironing process the banging started which...
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Pre Christmas dinner from the carvery cooked to perfection and very reasonably priced. This is a great venue for meeting up with friends and great food is at the heart of this. Today I had my Christmas dinner just a few days early, and a catch up with a good friend. Nothing better.
The menu has traditional British cooking and...
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Andrew M, Owner at Norseman Hotel, responded to this review

Dear Northstar2014,
Thank you for taking the time to review us. We are delighted that you enjoyed your experience with us. We take pride in our menu and it is encouraging to hear that it is being recieved so well. It is important to us that we meet customer vaules, and that customers feel comfortable and relaxed during their visit....
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When I was told we were going to stay in Wick my heart kind of sank. Never been before, but the image from friend's descriptions were bleak.
I was therefore very surprised when I visited the area and stayed at the Norseman.
Very clean, the staff and management very kind and helpful, the place with some years on its shoulders...
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Andrew M, Owner at Norseman Hotel, responded to this review

Dear Triantours,
Thank you for taking the time to review us. We are delighted that you enjoyed your stay with us. It has been with great effort that we have been investing in improving the interior and exterior of the hotel as it is an old building, and it is enouraging to hear that our investments have been paying off...
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One has to understand that Wick is a fairly small town, and it is almost at the tip of Scotland. Bearing that in mind, then this hotel does its very very best - against difficult & trying an economic background!
That's why I rate them 'excellent', for what they do.
The food is first rate, having dined here now on...
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Andrew M, Owner at Norseman Hotel, responded to this review

Dear Andrew Y,
Thank you very much for taking the time to leave us a review. The hotel is based in a building dating back to the 1970s, and we are currently working on making investments to improve the interior and exterior. It has so far and will continue to be a long project, but hopefully one that will see...
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My wife and I and a few friends visited this hotel for the weekend, the breakfast service was a disaster, you could help yourself to a hot breakfast only if they had food out to choose. Several items were absent and they were not fast at replenishing the items required. My wife and two of her friends waited 20 minutes...
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Andrew M, Owner at Norseman Hotel, responded to this review

Dear Derek F,
Thank you for taking the time to leave feedback. I apologise sincerly that you did not find our breakfast service to be accommodating. It is very important to us to maintain a high standard of service when serving customers, and to ensure that they feel welcomed and comfortable during their visit. Our staff are trained to provide...
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I was working in Wick and had the Sunday carvery recommend. The tomato soup tasted as if it was homemade followed by a huge selection of fantastic meats and vast selection of different veg and potatoes. The deserts again were of high quality, especially the cheesecakes. Worth every penny.

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Andrew M, Owner at Norseman Hotel, responded to this review

Dear Thewando,
Thank you very much for taking the time to give us a review. We are delighted to that you ejoyed your visit. The carvery is very popular among visitors and locals, and it is encouraging to hear such positive feedback. It is important to us that customers feel welcomed and accommodated to by staff no matter how long...
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I stayed here after having a flight cancelled from Wick. The check in staff were very helpful and accommodating. My room was a good size and the bed was huge. The food here really was excellent...and it had home cut chips!!! I ordered the chicken fillets, they had been battered in house and were fresh. The chips were some of...
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Andrew M, Owner at Norseman Hotel, responded to this review

Dear Daniel M,
Thank you very much for taking the time to give us a review. We are delighted that you found your stay with us comfortable and accommodating. It is important to us that customers feel welcomed during their stay and they are met with friendliness and warmth. Our meals are something we take great pride in and it...
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This is a hotel which is A typical if lack of investment in the asset. Probably because margins are very thin and you can't thicken them without investment ... and so the vicious circle.
Now if you look beyond the superficial you have a clean and satisfactory nights accommodation. Yes the rooms need investment in new decor but everything works....
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Andrew M, Owner at Norseman Hotel, responded to this review

Dear u12mjw,
Thank you taking the time to leave feedback. The hotel is based in a building dated back to the 1970s. We are currently investing in making improvements, it has been and continues to be a long project. Hopefully at the end of this project customers will see our investments as worthwhile. We are delighted that you found your...
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Hotel is located centrally in town and is near the river. Plenty of parking space either at the hotel or just over the road in the free public car park. Good access for wheelchairs and less able patrons.
The Sunday carvery has a good reputation in the area and this is well deserved. 3 courses and as much food as...
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Andrew M, Owner at Norseman Hotel, responded to this review

Dear Jayelpea,
Thank you taking the time to leave a review. We are delighted that you have enjoyed your experience with us. The Sunday Carvery is very popular among locals and tourists alike, and it is encouraging to hear that is has been recieved well.
Thank you again for your review.
Kind regards,
Andrew
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Our room was outdated and shabby. The mattress was lumpy and uneven. The shower had mold in it. The walls were so thin that I could literally hear the person in the next room snoring. I would have left and booked in another hotel had we not already paid for this room previously. The worst hotel stay of my life!!!!

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Andrew M, Owner at Norseman Hotel, responded to this review

Dear Suzlepod,
Thank you taking the time to leave feedback. It is with my deepest apologies that you did not enjoy your stay with us. The hotel is old, dating back to the 1970s, and we are currently working on improving both the interior and exterior of the hotel. It has been a long project and is still ongoing. Hopefully...
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Nestled in the heart of the picturesque town of Wick and overlooking the river offering comfortable accommodation, free WI-FI and on-site parking, this family-run hotel is perfect for exploring the Scottish North Coast. Ideal for both business and leisure, guests can be sure of a welcome that is imbued with all the warmth and charm of true Highland Hospitality. With scenic views of both the River Wick and the Hotel’s own private gardens it generates an ambience that is as effortlessly relaxed as it is delightfully cosy. The property itself boasts an excellent centralised location and is a great base from which to experience the glorious untamed wilds and dramatic beauty of the Caithness landscape.Each of the 48 en-suite rooms are tastefully decorated and stylishly furnished. Comfort and relaxation are very much the order of the day and as a result all of the rooms come fully equipped with all the modern conveniences and luxuries one would expect. Including: free Wi-Fi access, flat screen HD TV, hairdryer, trouser press and tea & coffee making facilities. The Hotel offers accommodation to suit all kinds of traveller, from Classic and Superior Double or Twin Rooms to Single and Family options.The on-site restaurant prides itself on its commitment to providing quality food made from the finest locally sourced produce that Scotland has to offer. Offering a true taste of the Highlands, it specialises in traditional cuisine that is both freshly prepared and undeniably delicious. For a more casual setting, the Wicker’s Bar is perfect for enjoying a light lunch or a comforting supper.The Hotel offers 3 different function rooms with capacity for anything from 6 to 200 delegates, perfect for business conferences, meetings and other corporate events. For that most special of days, the Norseman Hotel can cater for weddings of up to 200 guests and is fully licensed for Civil Ceremonies and Partnerships.Situated just off the A99 in the centre of Wick, the Hotel is both easily accessible and convenient. The nearest city is Inverness, which is a 2 hour 15 minute drive through some of the most spectacular scenery in all of Scotland. Wick train station is just a brief walk from the Hotel and offers regular services to Inverness and Fort William. There are also several bus operators which run daily services to the Highlands from Aberdeen, Glasgow and Edinburgh. For those travelling by air, Inverness Airport offers flights to a range of national and European destinations, whilst the local Wick Airport is just a 10 minute drive away and receives flights from Edinburgh, Aberdeen and Kirkwall....more less

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