New E-Tools for Better Governance

14 February 2018

On 9 February, Armenia’s Ministry of Justice presented two new e-tools developed with EU assistance. The Head of the EU Delegation to Armenia, Ambassador Piotr Świtalski, and Armenia’s Minister of Justice, Davit Harutyunyan, participated in and spoke at the “E-Participation Tools in the Ministry of Justice” presentation event.
With the help of the www.e-hotline.am website, a quicker response mechanism for complaints raised by citizens, organisations and other stakeholders has been created. www.e-request.am also provides opportunities to send applications, requests or complaints to state agencies, receive an online answer, and rate the content and timing of the response provided by the state agency. Statistics will be compiled on these data. E-governance and e-justice tools are aimed at improving public service delivery and making them more accessible and comfortable for end users, while ensuring transparency, reducing corruption risks and promoting good governance. Newly introduced e-tools in Armenia will complement other e-gov instruments already established through EU assistance, such as the recently inaugurated e-draft.am, e-civil registry, e-notary, e-police systems, etc.

Ambassador Świtalski congratulated the attendees on making one more important step in the field of e-justice and noted: ‘The main purpose of these activities is to help Armenians benefit in their daily lives; we are moving forward in that regard. For the European Union, this is a very pleasant occasion, as these projects put Armenia at the forefront of the international community in introducing these innovative tools. Armenia can be very proud of the e-tools it already has. The successful implementation of these tools shows many countries that, even with restricted resources, you can bring real results to the people when you have human capital and are determined to progress’.

Minister Harutyunyan thanked the EU Delegation to Armenia for its continuous assistance to the e-governance in Armenia: ‘These tools have important functions. First of all, e-governance enables a broad spectrum of people to be involved in the public governance system. Secondly, they are effective in combating corruption. In reality, we all know that there are different tools to fight corruption – some of them are effective and some are not. However, I think that the most important thing for combating corruption is access to information’.

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