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Candlewood Suites Houston NW - Willowbrook

Houston, Texas Hotel's Guests Prefer Comfort

Whether you are here for a night or for an extended stay in Houston, TX, our hotel's location serves your needs. Escape the hustle and bustle of downtown and enjoy the suburban surroundings of the Candlewood Suites® Houston NW Willowbrook hotel on the northwest side of the city.

Begin your stay with a shopping visit to the nearby Willowbrook Mall, just 1.5 miles away, or take the family ice skating throughout the year at the Aerodrome indoor complex. Adults enjoy the horse racing at Sam Houston Race Park, just a few minutes away. Should you decide to explore downtown Houston, TX, our hotel's location is a short drive from popular destinations like the Museum District and Minute Maid Park.

Business travelers enjoy the convenience of having a 24-hour Business Center and our complimentary services, as well as the short distance to area businesses like Hewlett-Packard, Baker Hughes, BJ Services and IKON. Let us be your office away from home during your next visit to Houston, TX.

Our hotel's amenities are designed to make your visit a relaxing one. Enjoy the outdoor pool and barbecue grills, as well as the free high-speed Internet access in each one of the hotel's suites. An extended stay in Houston, TX is made more convenient with our complimentary laundry facility and a 24-hour Fitness Center. Book your stay with us today at our north Houston hotel and you'll see why guests "Consider Us Home."

Very poor property location

Bysgill66

July 08, 2015

Terrible location. Hidden behind other buildings on the "bad" side of FM1960 with only one way in and out on a very busy street. Check in experience was terrible as the attendant was not adequately trained and did not know what she was doing. The sofa bed mattress was very uncomfortable for my kids and the hallway reeked of smoke and rotten food smells.

Posted byHotelStaff

July 10, 2015

Dear sgill66,
Thank you for being an IHG Rewards Club member and for leaving us your feedback. We work very hard to ensure our facilities and service are superior and we strive to be the best. Please accept our sincere apologies for falling short of your expectations. We take all reviews very seriously and your feedback will help us improve for our next guest or your next visit.
We value you as an IHG Rewards Club member and hope you will continue to choose IHG for your future travel needs.
Sincerely,
Sam Patel

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Great stay

Byo99c00

May 23, 2015

I had no issues when staying here. The staff were helpful.

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lack of reponse by motel to my concerns

Bysnouse

April 10, 2015

side entry door would not allow access using key card, only one washing machine in service for 2 weeks

Posted byCustomerCare

April 21, 2015

Dear snouse,
Thank you for your feedback. As an IHG Rewards Club Platinum member, we greatly appreciate your loyalty to our brand and hotel. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. We are truly sorry for any inconvenience you may have experienced during your stay. Please be assured that your comments will be shared with the management team. We are confident the necessary adjustments will be made, in order to achieve complete guest satisfaction.
While we understand that your stay was not 100% satisfactory, we would hope that you would give us another chance to make your stay as best as it can be.
Sincerely,
Connie D
Case Manager
IHGCare

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Nice facility

ByMissTravelor

March 11, 2015

I enjoyed my stay. The facility was not that easy to find as the sign was hard to see. The check in process was easy and quick. The room was clean, bed comfortable and check out a breeze. I also used the fitness room and it was clean and the machines were in all working order. Will stay here again!