CCI Payment and Refund Policies

Payment of Fees

It is CCI’s policy to deposit all fees at the time the fees are received. If an examination application or renewal is not complete when submitted (invalid documentation of qualification, missing required documentation, missing payment, etc.), CCI will not approve it until it is complete.

For examination applications, the applicant will have 60 days to complete their application (which includes submission of examination fee and required supporting documents. If CCI does not receive these documents or any communication within 60 days after the original application was submitted or returned, CCI will refund the examination fee minus a $100 filing fee.

When you pay by check you expressly authorize CCI, if your check is dishonored or returned for any reason, to electronically debit your account for the amount of the check plus a processing fee of $25 (or the legal limit), plus any applicable sales tax. The use of a check for payment is your acknowledgment and acceptance of this policy and its terms. If your check is dishonored or returned for any reason, your Authorization to Test (ATT) will be suspended until payment is completed. Credentials will not be awarded/renewed to any individual with an outstanding balance owed to CCI.

Exam Cancellation Refund

All exam fees include a $100 USD non-refundable examination filing fee for the staff resources required to review and process applications.

It is CCI’s policy to deposit all examination fees at the time the application is received. If an application is not complete when submitted (invalid documentation of qualification, missing required documentation, missing signature, etc.), CCI will make electronic copies of the application and return the original application and supporting documentation with an explanation of the reason(s) for denial and return. The applicant will have 60 days to return a completed application and required documents for approval, or contact CCI Headquarters with an estimated time schedule of when the completed application with required documents will be resubmitted by the applicant. If CCI Headquarters does not receive these documents or any communication within 60 days after the original application was returned, CCI will refund the examination fee minus a $100 USD filing fee.

No refunds will be made to candidates who do not show up for an examination for any reason. Failure to show for a scheduled examination will cause forfeiture of all fees. Reapplication and the resubmittal of required fees will be required to test in the future.

Once an examination appointment has been made by the candidate, cancellation can only be made by notifying both CCI and testing administrator of this cancellation request. Refunds cannot be made if both parties are not notified.

CCI must be notified for a request to change an examination type or eligibility window. A new ATT will then be issued.

Cancellations made within one (1) working day of the test date are non-refundable.

Refunds, minus the $100 USD filing fee per exam, will be given only if the above policies are followed. Applicant must submit a signed request for cancellation and refund.

Non-Exam Related Refunds

There are no refunds on renewal fees.

Refunds for other CCI services/events vary. For more information contact +1 919-861-4539.