Moto q i work for sprint and this cust has a moto q and its telling him motorola flash mode boot loader version... and i needa fix for this issue like asap.. and his phone is dead and this happens when he puts the charfer on, we have powercycled and still not working,

my phone is telling me the exact same error message, what should i do. need help asap!!!!!!!!!!!!!!!!!my phone is telling me the exact same error message, what should i do. need help asap!!!!!!!!!!!!!!!!!

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What has
happened is that the firmware of your
phone has become corrupted. When this happens your phone will no longer
finish its boot sequence.

This
is a very common
situation with many phones: in fact, much of what I do here at Fixya is
explain how people can fix their MP3 players, GPS and phones by
reflashing the firmware.

The good news is that if you take your
phone into your carrier's store, they can reflash it for you right there
(if they have a competent tech handy.)

If you are comfortable
with computers etc, you
can also do it yourself. Your computer will communicate with and fix
your phone, even though it doesn't seem to recognize it right now - I've
seen this many many times.

My only warning for you is that if
you are going to flash your phone yourself, you need to get the correct
firmware from motorola's site for your carrier. I just downloaded the
Verizon firmware as an example - Motorola's website has about ten
different carrier firmwares for their MotoQ phone.

Have you tried a Master Re-set when the phone is off? Hold the center key and the power button for at least a FULL minute to a minute and a half. You will see the provider's splash screen, but hang tough.

This works best with the device on a flat surface rather than holding it.