Zoho Support: Keep your Customers Informed using the SMS Add-on

One of the integral parts of your help desk solution should be to keep your customers updated on the status of their requests. Zoho Support now makes this easier by offering an SMS (text message) add-on. With this add-on, you can send out text messages to your customers and support reps on specific occasions related to their requests (say, when a request has been logged, when a reply has been made, when a request gets closed etc). Apart from this, you can also send a text message to a support rep when a new task has been assigned to him/her.

For providing this SMS facility, Zoho Support has partnered with Screen Magic. Our special thanks are due to the team at Screen Magic who worked with us hard, in getting this ready for Zoho Support. Clickatell is another SMS vendor with whom we have done the integration, using their Developer API. Step-by-step instructions of how to configure your Zoho Support account is here. There is a 15-day trial period when you can try this add-on for free, before making up your mind to buy.

Please share your views on this latest feature addition and let us know what more you would like to see in Zoho Support, either in the comments below or by mailing us at support@zohosupport.com.

Great feature!We connected to Screen-Magic, there were some misunderstanding, Screen-Magic’s support was fine, they solved all the issues and answered all our questions.We can confirm working fine Sender ID and national language support (Russian).Thank you very much. Hope you will develop and improve your services.

Great feature!We connected to Screen-Magic, there were some misunderstanding, Screen-Magic’s support was fine, they solved all the issues and answered all our questions.We can confirm working fine Sender ID and national language support (Russian).Thank you very much. Hope you will develop and improve your services.