The Association for Call Centre Professionals

Started in 1994, the Call Centre Management Association is run by people that work full time in the UK call centre industry and exists to support operational Managers in their career development - working with their individual members to build skills and abilities.

Our job is to help you to develop your understanding and expertise - making sure that you thrive in a time of fast changing networked economies, global competition and ever growing customer expectations.

Making sense of the Call Centre Industry

The Call Centre Management Association is impartial, unbiased and will never try to sell you a product or a service. If you type "Call Centre" into your Search Engine you will get over 150 million "hits" from the UK alone - we are here to help you to make sense of what is important and worthwhile to you as an individual.

From arranging benchmarking visits to annual awards via technology and expert advice - CCMA members get all of the support that we can give them.

The Impact of GDPR on Contact Centres Seminar

28th June 2017

We are leaving the European Union (EU) but some EU law will carry on, with significant consequences for our industry. One such law is the General Data Protection Regulation (GDPR). If businesses wish to avoid some potentially eye-watering fines, they need to be compliant no later than May 2018.

A March survey of IT decision makers in UK companies by information management firm Crown Records Management found an extraordinary 44 per cent believe GDPR will not apply to UK business after Brexit. Twenty-four per cent are no longer preparing for it, while some 4 per cent have not even begun to prepare.

Join your industry peers at this half day seminar to find out more about the potential impact on your organisation and how others are preparing for the change.

During the seminar we will:

Understand more about GDPR and the impact it will have on your contact centre operation

Listen from Global Law Firm DLA Piper on their views of the impact

Hear from Fraud industry experts CIFAS on new data breach strategies from criminals

Explore GDPR during roundtable discussions with your peers to understand how they are preparing their organisation.

During this workshop Pindrop will also share the most recent research on Contact Centre Fraud and explore some of the actions that you need to take to ensure that your organisation is protected, without making the experience painful for your customers.