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My husband and I decided to take a short break in Venice, I am pleased we did. We both hadA really nice, relaxing, luxury break. We decided to get the public transport boat from the airport. It cost 25 euro's each return. A private taxi boat costs around 90 euro's each way! The down side the public water taxi takes about 90 minutes. When we arrived ( boat station not far from hotel) the staff where friendly and helpful. Our room a 'classic double' was small but nice, the bathroom was also good and had every thing you need. We had the hotel breakfast which was expensive (28 euro's each) but very nice, a civilised start to the day. The hotel bar was nice with lots of atmosphere, the service good and the staff friendly. The hotel realised it was my birthday and invited us both to have a nice glass of proseco. We decided to try the hotel resturant, the food was good and brilliant service, the cost was about 140 euro's. We would defiantly go back, overall a good hotel in an excellent location.

Stayed: March 2012, travelled as a couple

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Ask Debra T about Metropole Hotel

2 Thank Debra T

This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

ChiaraVis, Direttore vendite at Metropole Hotel, responded to this reviewResponded 19 March 2012

Dear "Debra T",

Let us thank you for your preference towards our Metropole Hotel: we are pleased to understand you and your husband spent a good time with us!

We look forward to welcoming you soon again and offer you our best personalized welcome at our home!

Best regards,

Chiara VisentinDirector of Sales & MarketingHotel Metropole

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC

We first visited here in 1977, and at about 2-3 year intervals since. All the positive things written by previous reviewers remain true - good location, fine public rooms. Yet we have perceived a gradual decline in attentiveness, with initial reception being pleasant rather than warm, the bar service professional rather than personal. As everywhere else in Venice, the prices seem to rise each year out of proportion to the rest of Italy, and we are beginning to feel that there are other many other choices of merit in the same price bracket. Do beware when booking a room with balcony - they range from real balcony to a simple step outside an attic room - the latter being poor value.

Stayed: October 2011, travelled as a couple

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Ask Crwydryn2 about Metropole Hotel

1 Thank Crwydryn2

This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

Pros:1. Delicious room service from the Oriental Bar - the prosciutto crudo, and the prawn salad were stand out dishes2. Lovely room - although in the traditional Venetian style, it had been cared for and looked beautiful. We were in room 319 with a great view overlooking the water. 3. Good restaurant recommendation - the recommendation to eat at Oliva Nera, just behind the hotel, was fabulous!! The best food we had in Venice. 4. The museum - each floor of the hotel had a different collection of antique objects (everything from religious icons to fans), and they were fun to look at and very unique.5. Bath salts - I love to find a hotel that gives out proper bath salts, as well as the usual shower gels and shampoos!6. Excellent location - close to the Vaporetto and gondola service points. An easy 5 minute walk to St Mark's Square.

Cons:1. The bathroom - as someone else said, this rather felt like a glorified Travelodge ensuite. The floor was tiled beautifully in golden mosaic, but the rest of the decor felt tired and average. The over bath shower proved quite messy, as it was impossible to move it to a position where it didn't shoot water over the side of the bath (probably because the bath was TINY!). The shower curtain had definitely seen better days - I can't remember the last time I saw one of those horrid, plastic shower curtains in a hotel of this standard. The cover over the overflow 'valve' was plastic and not attached to the bath, so it repeatedly fell into the bath. 2. Towels were thin compared to what is standard in most hotels of this quality. 3. Concierge - on our first day, we asked for two places (with specific addresses), and these were marked on the map given to us by the concierge. Both - we were told - were on the main campo in S Polo, and we wouldn't be able to miss them because it was such a small area. The two addresses were both a good ten minute walk from the places the concierge had marked on the map. It seemed to be laziness, given that we had exact addresses with street names and numbers! On the first night, we arranged a water taxi to a ball. My husband confirmed with reception the name of the venue twice. We came down to reception, and were told that the taxi for our room had arrived. It took us to the wrong venue and - not knowing Venice - we didn't realise until the taxi had left. To give them their due, the hotel did refund the extra 60 Euro we had paid for another taxi to the correct location. However, this refund was accompanied by excuses that they didn't recognise us because we were masked (we weren't, and the person who had escorted us to the taxi had said our room number); that there were no available water taxis so people had to share (we didn't); that four water taxis arrived simultaneously (they didn't, and we didn't see any other ball goers when we arrived in reception to catch our water taxi); that there was a language barrier (nobody asked us where we were going, as the concierge had booked the taxi, therefore, no opportunity for us to even encounter a language barrier!). We had been promised on Sunday morning that the water taxi debacle would be investigated, but when we came to check out on Monday, no one had bothered to look into it, so we had to spend almost twenty minutes waiting to check out. The eventual rectification and apologies were much welcomed.

ConclusionsIt would have been a 3 or 4 rating, if we hadn't had such a nightmare with the concierge / reception service. The rooms are lovely, and the food excellent. The rectification of mistakes by the concierge / reception team, and their many apologies showed that they do care about their reputation. But the fact that someone promised to investigate and didn't bother when we first reported our taxi issue is unforgivable.

Go back?Don't think so...

Room Tip: Go for a room facing the canal - the views are wonderful. During the Carnival, we could also easily...

See more room tips

Stayed: February 2012, travelled as a couple

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Ask BeachedExplorers about Metropole Hotel

6 Thank BeachedExplorers

This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

ChiaraVis, Direttore vendite at Metropole Hotel, responded to this reviewResponded 25 February 2012

Dear “BeachedExplorers”,

We would like to thank you for your recent stay at our Metropole Hotel and for sharing your experience with the community.We do care a lot about our guests’ comments and suggestions as we try our utmost to offer the best of service and welcome in town: the Metropole is a unique property and our goal is to reach and fully satisfy our clients’ expectations in a unique and personalized way.We thank you for all your positive comments about us, especially those about our restaurant services and collections of antiques. At our hotel all art and historical pieces are authentic and the result of long researches in Italy and abroad. We do apologize if, during your stay, we failed to maintain our high standards of service and, most importantly, your expectations. We would like to inform you that your comment has been intensely object of internal discussion and we have already taken appropriate measures in order to improve any deficiencies you mentioned.We hope we will have the pleasure to welcoming you back to our charming Metropole in order to demonstrate that what happened during your stay is not our normal standard of service as well as our sincere devotion to hospitality and our clients’ satisfaction. Looking forward to welcoming you back again, we remain with our best regards,

Chiara VisentinDirector of Sales & Marketing

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC

You can love this hotel or hate it. Nice "old fashioned" European hotel near St. Marks... if that is where you want to be. We prefer to avoid the crowds. The Metropole Hotel offers many types of accommodations that come with a steep price. Our stay was pleasant, starting off the morning with a nice buffet breakfast in the garden.

Stayed: June 2011, travelled as a couple

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Ask abarasol about Metropole Hotel

1 Thank abarasol

This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

We had room 151 and 149, both had 3 star quality only. Breakfast was good and plenty, but nothing special. We had dinner once, which was ok. The staff is friedly, attentive and unintrusive. The best part of the hotel and not to miss are the cosy common room and the bar. The hotel is very close to the vaporetto stop Zaccaria. Would we go there again? Sure, for a drink.

Stayed: February 2012, travelled with family

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Ask Hans-Joachim P about Metropole Hotel

1 Thank Hans-Joachim P

This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

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Metropole Hotel Venice

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