4 4 Aareal Bank Group Annual Report 2012 The Foundations of Change Contents Since its foundation back in 1923, Aareal Bank has consistently developed innovative product offerings for its clients. In this way, the bank not only built longterm client relationships, but has kept evolving to the leading international property specialist it is today. Mutual trust is an indispensable foundation for such a development. trust builds on continuity Commercial property financing not only requires speed but also profound knowhow, in order to evaluate the entire framework. Our particular strength lies in the combination of local market exper - tise and sector-specific know-how. This makes us a strong partner in assessing and valuing the location and quality of a property. Success builds on Expertise Aareal Bank Group takes account of ecological and social considerations in the way it conducts its business a practice that not only allows the bank to fulfil its corporate responsibility, but has also cemented itself into a sustainable and future-oriented business strategy. Responsibility builds on conviction 06 Letter to Shareholders 10 TRUST builds on continuity 90 years of Aareal Bank Group 14 STrength builds on stability 18 SUCCESS builds on expertise 22 Partnership builds on dependability 26 Progress builds on innovation 30 THE BEDROCK Essay by Wolf Lotter 34 Responsibility builds on conviction 38 Expertise builds on commitment 43 Aareal Bank Group 51 Group Management Report 119 Consolidated Financial Statements 231 Transparency Contents Group Management Report Aareal Bank Group The Fundament Foundations des of Wandels Change 360

5 6 Aareal Bank Group Annual Report 2012 The Foundations of Change Letter to Shareholders 7 from left to right: The Management Board of Aareal Bank Group: Dirk Große Wördemann, Hermann J. Merkens, Dr Wolf Schumacher, Thomas Ortmanns 2012 once again confronted Aareal Bank Group and the entire banking sector with tremendous challenges. Whilst important resolutions were adopted to combat the European sovereign debt crisis indeed led to a noticeable easing on the financial and capital markets, particularly in the second half of the year, in many areas ongoing concerns about the stability of European economies loomed large. The unresolved questions regarding the budget conflict in the USA added to this tension. The European Central Bank (ECB) played a decisive role in calming the markets. Its key contributions included providing extensive funding options at attractive interest rates for the European commercial banking sector in December 2011 and February 2012, in order to stave off a renewed liquidity shortfall on the interbank market. In the third quarter of 2012, the ECB also announced its intention to purchase government bonds on the secondary market for financially vulnerable euro countries to a limited extent, and subject to certain conditions. As a consequence, risk premiums for the bonds of peripheral euro zone countries decreased and the refinancing situation for banks in the European core countries eased noticeably. Coordinated European political efforts succeeded in launching two more aid packages for Greece as well as an extensive credit package to shore up Spanish banks. The European Stability Mechanism was funded and came into force in October Europe demonstrated that it was both willing and capable of acting in Europeans are well on their way to withstanding the test of the European sovereign debt crisis, even if a final enduring solution to the crisis may not yet be a reality and a repeated esca lation cannot be ruled out. Global economic growth proceeded to lose further momentum over the course of the year. Restrictive fiscal policies and rising unemployment adversely impacted the economies of Southern Europe in particular, where recession persisted in some countries in The interrelated nature of international trade meant that these developments also had negative economic repercussions in other regions. In North America, the economy showed lacklustre development while China saw the previous year s rapid pace of growth slow significantly. In addition to the sovereign debt crisis and economic slowdown, the banking sector also had to contend with numerous regulatory initiatives last year. Quite a few measures have already been adopted, while others were still being discussed or prepared. Although the adverse consequences associated with the changes to the regulatory environment are considerable, one positive development to note is that the requirements for individual institutions have gradually become clearer, even though some details relating to technical implementation remaining open. The decision by the United States not to introduce Basel III s new capital requirements for the time being is cause for concern, however, as it lays the groundwork for renewed regulatory arbitrage, bringing about competitive disadvantages for European and in particular German banks. In this largely quite challenging environment, Aareal Bank Group once again remained on track. I am pleased to be able to share with you our annual report testifying to another successful financial year. We delivered on our promises and achieved our key objectives. In a volatile environment, Aareal Bank Group performed well, solidifying its leading market position in both Group segments and strengthening its capital and liquidity situation. With a consolidated operating profit of 176 million, we achieved a result just slightly below last year s excellent level as planned, despite the many challenges we confronted. The bank once again demonstrated that even amidst a volatile environment, its sustainable business model, founded on the two segments of Structured Property Financing and Consulting/Services, is capable of delivering sustainably stable results. Our prudent business policy geared toward enduring success once again proved its mettle in Group Management Report Aareal Bank Group The Fundament Foundations des of Wandels Change 360

6 8 Aareal Bank Group Annual Report 2012 The Foundations of Change Letter to Shareholders 9 In commercial property financing, transaction volumes in Europe remained stable in a year-on-year comparison. However, we have placed our particular focus on first-class properties in the markets we serve. Aareal Bank once again seized attractive new business opportunities, particularly during the second half of the year. At 6.3 billion, we were able to originate considerably more new business in the Structured Property Financing segment than forecast at the beginning of the year. Nonetheless, net interest income declined slightly, in line with expectations. It was negatively impacted by low interest rate levels and by the cautious investment strategy which we decided to pursue in light of the high level of uncertainty surrounding the European sovereign debt crisis and the unresolved nature of upcoming regulatory changes. Given the market volatility and un clear prospects, one of our top priorities was to safeguard the bank s excellent liquidity situation, even when it meant compromising on returns achievable. Just as we succeeded at preserving our very solid capitalisation, we ensured that Aareal Bank s ability to act remained fully intact. This is one of the many strengths that sets Aareal Bank apart. Another is our extensive property expertise and our ability to unite sector know-how with local market knowledge. This is also reflected in our allowances for credit losses, which continued to be moderate in a sector-wide comparison and remained below the projected range during the year under review as well. Thanks to our conservative business policy, we have a high-quality loan portfolio. In the Consulting/Services segment, our subsidiary Aareon AG continued to develop as planned during 2012, further expanding its leading market position with high-performance, innovative products for managing and controlling rental portfolios, including rental management. Aareon s sales revenue increased to 165 million, whilst operating profit was stable, at 26 million. In the segment s banking business, low interest rate levels put pressure on the margins of the deposit-taking business and thus weighed on the segment result. However, the deposit-taking business s significance for Aareal Bank far exceeds the interest rate margin generated by the deposits. Deposits from the institutional housing industry represent a strategically important additional source of funding which is largely independent of developments on the capital markets. Alongside Pfandbrief issues and unsecured bonds, it is an essential pillar of our funding. Particularly in light of upcoming regulatory changes, we view the deposit-taking business as one of Aareal Bank Group s strategic competitive advantages. And that is why we are so pleased that the average volume once again saw a robust increase to 5.6 billion over the course of the year. Overall, we enjoyed a positive response from the capital markets in Aareal Bank s reputation as an issuer remains fully intact even in volatile times. We were able to carry out our funding activities including Pfandbrief issues and unsecured bonds as planned, enabling us to meet all of our funding targets for the entire year before the third quarter came to a close. Thanks to the bank s good liquidity situation, we fully repaid 1 billion in liquidity, provided by the European Central Bank within the scope of its second three-year Long-Term Refinancing Operation (LTRO), on 28 February 2013 the earliest possible date. Aareal Bank remains very solidly financed. As at 31 December 2012 the tier 1 ratio was 16.7 per cent, which is comfortable on an international level. The core tier 1 ratio was 11.6 per cent. The ratios just mentioned take into account a complete retention of Aareal Bank AG s 2012 net retained profit under German commercial law. At the Annual General Meeting, we will propose that the net retained profit under German commercial law be transferred to retained earnings. We regard this as necessary in light of ongoing risks relating to potential disruptions in the market and the financial system. Over the past several years. we have continued to work very hard at further enhancing and improving our processes and structures. We are still every bit as dedicated to this mission because it is the only way to secure the bank s long-term success in the midst of a continually changing landscape for the banking sector in general and for commercial property financing in particular. The beginning to our anniversary year, marking 90 years of company history for Aareal Bank, has on the whole been moderately positive. Whilst some of the familiar challenges will remain unchanged including the global economy s still tepid development and the uncertainty surrounding how future changes in banking regulation will take shape we believe that conditions for Aareal Bank will improve modestly overall. As such we have already begun to make gradual adjustments to what has been a very conservative investment strategy. We will continue doing so in We anticipate that interest rate levels will remain low, which means that net interest income will only improve slightly. Against the background of sustained moderate allowances for credit losses and only slight cost increases, we are confident however that the bank s consolidated operating profit will match the level of 2012; there is even potential to reach the very good results achieved in This reflects our conviction that Aareal Bank is on solid footing. Our structure is sound and we are exceptionally well positioned in our markets as a leading international property specialist. Depending on market conditions, we are therefore planning to resume an active dividend policy in 2014, for the financial year On the whole, we are confident about what the future has in store for this year and beyond. It is true that the environment has changed permanently for our business. The landscape in which we operate is shaped predominantly by higher capital requirements, stricter liquidity regulations and, as a result, lower return expectations. As a consequence we have to embrace this new normal fully. In our funding activities, we will be placing greater emphasis on our deposit-taking business and Pfandbrief issuance. In Structured Property Financing we will consistently continue along the course we have begun and concentrate on high-margin exposures which are eligible for inclusion in the cover assets pool with low loan-to-value ratios. We will also devote greater resources to cooperation projects with other providers in the form of club deals and syndications. Aareon s contribution to our results will increase markedly through investments in new and existing products over the medium term. The bank targets a cost/income ratio in the Structured Property Financing segment of around 40 per cent by 2015, thus keeping it at today s levels for the medium term. We will aim to achieve a core tier 1 ratio under Basel III of 11.5 percent by 1 January In this context, Aareal Bank will continue to focus on optimising its capital base over the years to come. Overall, our activities are geared towards achieving returns on equity before taxes of 12 per cent, assuming a favourable development of the business environment, by 2015 but not later than Our strategy has proven itself even in this new normality. We will thus also be able to perform well and sustainably enhance the company s value for the long term. The market and the competition already regard us as a premium provider amongst specialist property banks. Our motivated team will devote its utmost to dependably meeting the high-level expectations this entails for clients. For the Management Board Dr Wolf Schumacher Chairman Group Management Report Aareal Bank Group The Fundament Foundations des of Wandels Change 360

7 10 Aareal Bank Group Annual Report 2012 The Foundations of Change Trust builds on continuity 11 TRUST Trust builds on continuity 90 years Aareal Bank Group The history of Aareal Bank is also the history of the people who have shaped the company since the formation of its predecessor, Deutsche Wohnstätten-Bank AG, back in The company owes its success to their dedication to building relationships with customers that are based on trust, and to continually developing the business. Group Management Report Aareal Bank Group The Fundament Foundations des of Wandels Change 360 Aareal Bank Group head office, Wiesbaden

8 12 Aareal Bank Group Annual Report 2012 The Foundations of Change Trust builds on continuity 13 Milestones since 1923 In banking, trust is paramount: customers must have complete faith in the bank s business model and the bank must be confident of its clients reliability. A walk through the company s history illustrates how, over the course of 90 years, a stable foundation for mutual trust has been created. The circumstances of the day were not conducive to trust: the economy was dominated by inflation and uncertainty when Deutsche Wohnstätten AG, the predecessor of presentday Aareal Bank AG, was founded in Berlin on 20 July Its founders were the Prussian housing assistance companies homesteads and Preußische Landespfandbriefanstalt. The purpose of the new bank was to provide building loans, to finance the construction of housing for returning German soldiers and refugees On 20 July, Deutsche Wohnstätten- Bank AG is founded in Berlin, to provide construction financing The bank s name changes to Deutsche Bau- und Bodenbank AG. The first system for evaluating potential borrowers is developed. In 1926 the bank was renamed Deutsche Bau- und Bodenbank AG. The young company quickly developed an innovative assessment system for establishing the reliability of prospective borrowers. For the first time, this assessment took account not just of financial aspects, but also housing industryrelated and technical aspects. This innovation enabled the bank to successfully operate its bridging loan business, supporting construction projects by providing loans until longterm financing was in place. Having systematically assessed the borrower, the bank could be confident of getting its money back. At the same time, its bridging loans accelerated the completion of construction projects. By the end of the Second World War in 1945, the Berlin-based bank had part-financed one million homes. Following the currency reform in 1948, Deutsche Bau- und Bodenbank established a second base in Frankfurt/Main. There was renewed confidence among consumers and businesses. Starting at the end of the 1950s, the economic upturn in the construction sector propelled the bank s success; 1948 Deutsche Bau- und Bodenbank establishes a second office in Frankfurt/Main. The institution begins supporting the construction sector early on by providing innovative bridging finance for home loan and savings contracts The bank s ultra modern data centre commences operations in Mainz. The innovative IT products for the commercial housing industry mark the beginning of a new business area. it stepped in to provide bridging finance for home loan and savings contracts, closing the market gap until the agreed principal was allocated. Today, this instrument is part and parcel of construction financing. During the 1950s, the bank s managers recognised that the cooperation that had intensified with the housing industry over many years presented new business opportunities. Deutsche Bau- und Bodenbank was regarded as a solid partner to whom important data could be readily entrusted. In 1957, the company opened a new data processing centre in Mainz and became the first German bank to offer centralised, outsourced data processing to housing industry companies. The magnetic drum-based computers in Mainz gave rise to a new line of business. Today, the IT systems of our subsidiary Aareon AG manage data on seven million homes in Germany alone. In 1979 the German federal government transferred its majority stake in Deutsche Bau- und Bodenbank AG to Deutsche Pfandbriefanstalt. At the end of 1989, the latter was con verted to a public limited company and went public in March In the course of its international expansion, in The Federal Republic of Germany transfers its majority shareholding in Deutsche Bau- und Bodenbank AG to Deutsche Pfandbriefanstalt, which went public in March Deutsche Bau- und Bodenbank becomes known as DePfa Bank AG encompassing all of Pfandbriefbank AG s property activities. DePfa Deutsche Pfandbrief Bank AG transferred all of its property activities to Deutsche Bau- und Bodenbank AG, which now operated on the property market under the name DePfa Bank AG. So that it could more easily concentrate on core competencies, and to facilitate its internationalisation, the DePfa Group was split into two autonomous, listed specialist banks. At the end of January 2002 alongside DePfa operating as a provider of public sector finance Aareal Bank AG was formed as a property specialist, and its stock market launch followed in June Shortly afterwards, it moved its head office from Frankfurt/Main to Wiesbaden. Since 2005, Aareal Bank Group has concentrated on its two business segments of Structured Property Financing and Consulting/Services. The business ceased to be confined to Germany long ago: we operate on three continents and our employees come from more than 25 nations. Thanks to our expertise, the flexibility of our mid-size business structure and our solid business model, we are now one of the world s leading property specialists Concentrating on the core areas of expertise leads to the formation of two specialist banks: besides DePfa Bank plc as the public sector financing provider, Aareal Bank AG is established and has its initial public offering in June of that year Aareal Bank AG s two strong segments emerge: Structured Property Financing and Consulting/Services are the central pillars of a successful business model that has since found success across three continents. Further information on the 90-year anniversary of Aareal Bank Group are available under Group Management Report Aareal Bank Group The Fundament Foundations des of Wandels Change 360

9 14 Aareal Bank Group Annual Report 2012 The Foundations of Change Strength builds on stability 15 Strength strength Structured Property Financing segment Clients across three continents place their trust in our tailor-made property financing solutions. Whether office buildings, hotels, logistics complexes or shopping centres, our market and industry experts find just the right solution. We finance individual properties as well as entire cross-border portfolios. We retain our edge by offering quality services, client proximity, competitive prices and tailor-made credit structures. builds on stability Consulting/Services segment As a long-standing partner to the institutional housing industry and the commercial property sector we understand our clients needs down to the smallest detail. Our range of banking and payments services, consulting and software solutions, have all been conceived specifically with their needs in mind. Our leading role in the market can not least be attributed to our fast responses to changing requirements: By engaging in extensive dialogue with our clients, we are amongst the first to know what challenges lie ahead and so are able to develop bespoke solutions right on time. Group Management Report Aareal Bank Group The Fundament Foundations des of Wandels Change 360 Employees of Aareal Bank AG, f.l.: Thorsten Pichowicz, Consulting/Services Institutional Housing Unit and Joanne Zedde, Structured Property Financing Special Property Finance

10 Aareal Bank Group Annual Report 2012 The Foundations of Change Strength builds on stability Efficient processes for the institutional housing industry Our subsidiary Aareon AG complements the consulting, soft The Consulting /Services segment provides us with a strong ware and services spectrum for residential and commercial second pillar that is largely independent from the property cycle. property management. Aareon is one of the leading consulting Germany is our core market in this segment; we are also active and IT systems houses for the European property sector, and in several other European countries. an expert contact point for all of the industry s IT questions. For more than 50 years, we have been the lead bank to the Aareon s product portfolio comprises a broad range of solu institutional housing industry. We have developed an in-depth tions for enterprise resource planning (or ERP ). In the ERP understanding of the specific challenges facing the industry segment, Aareon offers its proprietary Wodis Sigma industry In the Structured Property Financing segment, we support our individual markets. The variety of different property types helps and have created tools to enhance business efficiency in the solution, in addition to SAP solutions and Blue Eagle soft clients with individual financing and advisory services in com to maintain a balanced portfolio. institutional housing industry and commercial property sector. ware, GES and international systems. Since 2011 Wodis Sigma The account management systems of Aareal Bank make it has also been available to clients as an Aareon Cloud service. there, for their financing needs, in over 20 countries. Our staff We finance predominantly completed properties. Our experts possible for our clients to largely automate many manual pro This means that our clients do not need to have an extensive members have first-hand experience of regional market develop develop financing solutions for individual properties, for port cesses associated with rental and maintenance cost billing or IT infrastructure of their own, and therefore have no need to ments, which equips them with the local market expertise that folios of multiple buildings, and for the acquisition of property deposit management. Incoming transfers and other payments maintain computing and network capacity or data storage. is crucial in commercial property financing. Where necessary, companies. As one of the few property financing specialists, streams are automatically allocated using a virtual account they receive support from industry experts at the head office. Aareal Bank has the infrastructure and expertise to handle trans- number, decoupling it from the payment reference information. Between the bank s Institutional Housing Unit and Aareon, For the hotel and logistics sector, as well as retail property, we national portfolio transactions. This means tremendous time and resource savings for our there is plenty of cross-selling potential. A considerable por clients. Aareal Bank is the market leader in payments process tion of our client base in this segment uses both the bank s Excellent services are a cornerstone of our success on the ing for the industry, and a recognised process optimiser when payments products as well as Aareon s IT systems and services. market. Another cornerstone is represented by the successful it comes to executing mass payments. Energy providers and Broadly diversified financing portfolio and primarily long-term partnerships connecting us with our waste management companies have also started using our Our three-continent strategy fosters broad regional diversifi clients. We have been working with many clients on an equal products and services successfully. cation in the property financing portfolio, opening up business footing for many years, and we adapt to our clients geographi opportunities for us across different countries and regions. At cal orientation and structure. For centralised, globally active By executing mass payments processing, we also generate the same time, risk diversification reduces our dependence on firms, we can designate a central contact person while we stable client deposits. These deposits form a stable source of mercial property in Europe, North America and Asia. We are have established specialist teams who can contribute their know-how to financing solutions. Aareal Bank Group locations on three continents Structured Property Financing North America Consulting / Services Europe Asia Aareal Bank, Real Estate Structured Finance: Brussels, Copenhagen, Dublin, Istanbul, London, Madrid, Moscow, New York, Paris, Rome, Shanghai, Singapore, Stockholm, Warsaw, Wiesbaden Aareal Valuation GmbH: Wiesbaden Aareal Estate AG: Wiesbaden Europe Aareal Bank, Institutional Housing Unit: Berlin, Essen, Hamburg, Leipzig, Munich, Stuttgart, Wiesbaden Aareon AG: Berlin, Coventry, Dortmund, Emmen, Enschede, Erfurt, Hamburg, Hückelhoven, Leipzig, Leusden, Mainz, Meudon-la-Forêt, Munich, Nantes, Oberhausen, Orléans, Son en Breugel, Stuttgart, Swansea, Toulouse Deutsche Bau- und Grundstücks-AG: Berlin, Bonn, Moscow, Munich Aareal First Financial Solutions AG: Mainz The Fundament Foundations desofwandels Change 360 market developments. Aareal Bank Group funding for the bank that is largely independent from capital and international locations. Group Management Report Our business model rests on two strong pillars, the Structured Property Financing and Consulting / Services segments. They are the bedrock of our business strategy, which is geared towards sustained success. transact business with decentralised clients using our national Consolidated Financial Statements Two segments one strong foundation 17 Transparency 16

11 18 Aareal Bank Group Annual Report 2012 The Foundations of Change Success builds on expertise 19 Anyone looking to make sound lending decisions needs experience, knowledge, judiciousness and risk awareness. We expect every individual to have these skills and qualities, and we have firmly anchored them in the entire organisational structure of our Structured Property Financing segment. SUCCESS builds on Expertise Group Management Report Aareal Bank Group The Fundament Foundations des of Wandels Change 360 World Trade Center Dresden

12 20 Aareal Bank Group Annual Report 2012 The Foundations of Change Success builds on expertise 21 Long-standing experience in commercial property financing Clients expect us to assess their loan requests quickly, and to stand by what we say. In making a decision, process integrity is front and centre to us. Thanks to many years of experience in commercial property financing and the smart organisational structure of our lending process, we are able to reach swift and sound assessments. The combination of speed and quality in our assessments provides us with clear competitive advantages, for both our clients and our loan portfolio. Quintet Portfolio, Paris standing of local cultures and especially the unique characteristics of different jurisdictions is essential for investors. Aareal Bank guarantees this market proximity by managing its business activities via regional hubs on three continents. This Our particular strength lies in the success we have in combining local market expertise and sector-specific know-how. This means that we always have clear expertise when it comes to making assessments and valuations about a property s location, quality and third-party usability. In addition to local experts, our team also comprises industry specialists for logistics, shopping centre and hotel financings. Local market expertise is an important if not decisive requirement of professional investors in commercial property financing. Property markets continue to be very regional in nature, which is what makes local expertise so crucial in commercial property financing. An underenables us to offer our clients local expertise in every market in which we are active. Aareal Bank is one of the few providers with whom clients can finance different types of commercial property in the world s most important economic regions, and they can count on our swift decision-making processes as a medium-sized company. We are generally able to provide them with a single contact to whom they can always turn. Our Structured Property Financing segment concentrates on financing offices, hotels, shopping centres, logistics centres and, to a limited extent, residential housing portfolios. Each Logistics complex Longueil Sainte Marie, north of Paris type of property has its own special rules that govern the success of a project. Beyond the familiar aspects including location, quality and the property s connection to infrastructure, an office building for example, benefits from its specific functionality, a hotel from the right client segment, a logistics system does best with flexible interior facilities, and shopping centres benefit from the right mixture of tenants, tailored to the needs of their customers. In order to make it in their environments, properties always need things that set them apart and give them an unmistakeable signature. And those are just a few of the criteria that are considered in the loan decision. In addition to price structures and variable or fixed interest rates, it is important to ensure that the loan meets the requirements of the specific transaction in terms of the loan amount, tranche structure, term or extension options and security structure. Thorough and rapid conclusion Our medium-sized process structures with level hierarchies and direct contact with the Management Board, mean that we are always able to prepare a loan agreement, ready for signing, shortly after the initial indicative term sheet is signed. In order to ensure this high standard of performance, we have instilled a tremendous sense of responsibility and the drive to constantly grow our expertise into the very heart of our organisation. For example, in selecting and assessing our employees, we place a great deal of importance on the ability to act in a manner that is both risk-aware and decisive. New business success Our experts speedy and excellent work means that our clients can keep to their time lines. This foundation once again served as the groundwork for a series of successful deals in In the hotel sector we planned and realised, amongst other West 17th Street, New York things, the financing of the Quintet portfolio comprising four buildings in Paris and one in Amsterdam. The financing had a volume of 250 million. This transaction also testifies to our transnational and multi-jurisdictional strengths. We provided 43 million in financing for a logistics complex north of France s capital. This project was arranged entirely by Aareal Bank within a short period of time. The West 17th Street transaction marked the successful financing of an extremely well-located office building in New York: as the sole lender, Aareal Bank provided USD 120 million. Transparent and dependable working style For the financing of the landmark CentrO retail complex in Oberhausen, our long-standing experience as a lead manager for large-volume and complex transactions coupled with our market and retail expertise played a central role. Aareal Bank s final take accounted for million of the total financing of 650 million. Our success also lies in the transparent and reliable way we work. Wherever our risk policy permits, we accommodate our clients needs and requirements. And we remain a partner our clients can count on after the the contract has been concluded. In acquiring new business, we benefit from our presence in all the major investment markets for commercial property. The majority of our clients have a decentralised organisational structure, and they can count on having a competent contact to reach out to wherever they are. On request we can also designate a central contact person and negotiator. Lasting customer relationships The result of all our efforts is long-term, personal customer relationships. We take advantage of the opportunity to lever CentrO, Oberhausen age our industry and organisational expertise to set the stage for future success in every project we undertake. Most of our clients come back to use our financing services again and again. Group Management Report Aareal Bank Group The Fundament Foundations des of Wandels Change 360

13 22 Aareal Bank Group Annual Report 2012 The Foundations of Change Partnership builds on dependability 23 Partnership Partnership builds on dependability The financial and legal environment for housing enterprises is changing, again. Which makes it all the more important to have a partner who helps to overcome challenges by providing constantly evolving services and products. Our Institutional Housing Unit has distinguished itself as a dependable partner. Being there for our clients has been the bedrock of our long-standing and close business relationships. Group Management Report Aareal Bank Group The Fundament Foundations des of Wandels Change 360 Housing complex Ginsheim-Gustavsburg, Gemeinnützige Baugenossenschaft Ginsheim-Gustavsburg Mainspitze eg

14 24 Aareal Bank Group Annual Report 2012 The Foundations of Change Partnership builds on dependability 25 Sound solutions for over fifty years The reliable services and products of our Institutional Housing Unit have been popular with a wide spectrum of clients for decades. This includes companies with portfolios of several hundred residential units as well as companies with more than 100,000 units under management. More than one third of our clients have been using our applications for more than 20 years. The history of the BK 01 payment services application developed by Aareal Bank dates back to This application links banking accounts with clients accounting departments, automating business processes involved with incoming and outgoing payments. From the very beginning, the development of our mass payments processing has been based on electronic housing industry accounting systems. Now, 50 years after its inception, it is still the only product that integrates itself into the industry s workflows by merging with the institutional housing industry s leading software systems. This is safeguarded by exclusive partnerships with software manufacturers first and foremost with our IT subsidiary Aareon. By working together, the process s system integration is fine-tuned on an ongoing basis. We have since adapted BK01 to accommodate the needs of the energy and waste management sector, which has expanded the circle of potential users considerably. Personal partnership Our lasting and trusting business relationships have been and remain founded on the personal contact between our employees and clients. Our touchstone in organising internal workflows is being able to provide every client with service that meets its needs. For example, we leverage the expertise of different partners to meet the needs of large clients and designate a contact partner to whom they can always turn as part of our special Key Account Management. This solution has a proven track record with large clients who have complex organisational and What is BK 01? In the institutional housing industry and the property management sector, as well as in the energy and waste management sectors, the BK 01 payments service ensures that standard business processes associated with incoming payments including downstream processes run quickly, accurately and automatically. BK 01 is integrated exclusively into leading accounting systems: in a nutshell, it connects banking with accounting. The roughly 2,700 companies that use it initiate over 100 million transactions annually to Aareal Bank s accounts system. business structures. Regardless of their size, clients find equal are providing our clients with detailed and industry-specific partners in our property, finance and process experts. information, as well as high-performance tools. A close dialogue with our clients is a cornerstone in developing new and improved products. We not only test products market leadership Collaborating with clients spearheads in-house, we also run pilots with selected users. The feedback In the future, the Institutional Housing Unit will continue to received from these test phases informs the final adjustments take advantage of its interconnected relationship with the we make. Only once all of this has been completed do we industry to develop services and products. This underscores make the product available to the public. This systematic and our commitment to shaping and contributing to the development of the housing industry. Fostering a direct dialogue with consistent collaborative approach yields sophisticated solutions that are fit for practice. clients and collaborating with industry associations helps us to identify the changing requirements of individual companies Keeping new requirements in perspective early on, and identify upcoming industry trends. One of the most recent examples of Aareal Bank s dependable client-based orientation is how the bank is addressing the upcoming transition to a uniform European payment zone, also leading payments system BK 01: when clients need to change Users especially do not want to miss out on the marketknown as SEPA (Single Euro Payments Area) which will take their IT systems, they often specify the use of our payments effect starting 1 February This revamp is comparable, for solution as a precondition. This testifies to the strength of the example, with the changeovers faced at Y2K, or when the euro loyalty fostered by dependability and individualised service. was introduced. Ultimately, the borders between the different We will further cement our leading market position with payments products that set the bar in technology, enhance pro payments systems will vanish under SEPA, and the European standard will replace national frameworks. To some extent, the cess efficiency, and offer clients the ultimate in resource-saving established processes underpinning mass payments processing will still be used, in particular the direct debit process functions at attractive conditions. commonly used in the housing sector. Companies can count on us when it comes to implementing the SEPA updates. We What is SEPA? SEPA is an acronym for Single Euro Payments Area. Within the SEPA zone, a standardised procedure for cashless payments (transfers, direct debits) will be in place across Europe. By 1 February 2014, the differences between national and international payments will dis appear for people making and receiving payments. National transfers and direct debits will be phased out by this point, so that all payments procedures will have to have made the transition to SEPA. A total of 32 different countries are participating in SEPA. Membership has also been extended to countries that do not (yet) use the euro as their national currency. Group Management Report Aareal Bank Group The Fundament Foundations des of Wandels Change 360

15 26 Aareal Bank Group Annual Report 2012 The Foundations of Change Progress builds on innovation 27 Progress Progress builds on Innovation Our Group subsidiary Aareon AG is one of the leading consultancy and IT systems houses for the European property sector. Since it started life as a data centre services provider in the 1950s, Aareon has maintained its sights on the future in developing products and services. Group Management Report Aareal Bank Group The Fundament Foundations des of Wandels Change 360 Aareon AG head office, Mainz

16 28 Aareal Bank Group Annual Report 2012 The Foundations of Change Progress builds on innovation 29 Client-centred innovation and growth strategy Efficiently managing property portfolios and rental units, as well as providing services that are closely aligned with customers needs, are key success factors for housing enterprises in Germany and beyond. With its strengthened international orientation, Aareon has harnessed new synergies and laid the foundation for further growth. Aareon offers its institutional housing industry clients consultation and a broad range of products and services for housing portfolio administration, controlling and rental management. Housing enterprises can streamline and automate their processes using these IT solutions. For example, processes relating to heating and operating cost billing, accounting or property management are supported by monitoring defined indicators. The IT solutions also simplify data access, enhance transparency and improve tenant services for housing enterprises. Aareon pursues a client-oriented innovation and growth Aareon Group locations France: Meudon-la-Foret, Nantes, Orléans, Toulouse The Netherlands: Emmen, Enschede, Leusden, Son en Breugel ened its international presence and invested in products and technology. In 2011, for example, a new IT centre began operations in Mainz, which affords the ultimate in reliability and performance, conforms to high data protection standards and strategy to expand its market position in Germany and abroad. Over several years it has grown the product portfolio, strengthfulfils ecological requirements as well. Through acquisitions, the company strengthened its position in France and the UK, two important countries in the institutional housing industry. Aareon is also present in the key market of the Netherlands. Different markets with similarities International expansion has opened up new growth prospects for Aareon. The residential housing markets in Europe each have unique characteristics, yet processes within the institutional housing industry are similar. The long-term success of a property company turns in particular on administrative efficiency and the proximity of services to customers. As an internationally active company, Aareon benefits from pooling knowledge throughout the organisation, particularly when it comes to business models, technologies and partnerships. Germany: Berlin, Dortmund, Erfurt, Hamburg, Hückelhoven, Leipzig, Mainz, Munich, Oberhausen, Stuttgart United Kingdom: Coventry, Swansea A dialogue shaped by expertise and experience that transcends national borders makes it possible to systematically identify and realise potential synergies and opportunities to improve. Innovation on an international scale Over ten years ago, the company introduced Mareon, which at Aareon s approach enables it to grow the functional and technological basis of its product portfolio and develop pioneering for the property management sector. Mareon interlinked hous the time was one of the very first internet-based service portals solutions for its clients. One example is its plan to develop 1st ing enterprises, heating metering companies and tradesmen, Touch mobile solutions for the German market. 1st Touch Ltd., simplifying their processes by digitising and integrating them a leading Southampton-based British manufacturer of mobile into internal company software. Today roughly 250 property software solutions for housing enterprises and municipal companies and 8,500 tradesmen work with the service portal. authorities, was integrated into Aareon Group in Its mobile technologies make it possible to realise considerable cost ning (or ERP ) offers scope for further innovation. In the ERP The broad portfolio of solutions for enterprise resource plan savings and productivity enhancements for flat handovers and segment, Aareon offers Wodis Sigma, in addition to SAP valuations, as well as managing prospective tenants and maintenance, amongst other things. tems. solutions and Blue Eagle software, GES and international sys Expanding the product portfolio to include a modern solution Since 2011 Wodis Sigma has also been available to clients for optimised customer relationship management (or CRM ) as an Aareon Cloud service. Cloud computing is one of the between housing enterprises and tenants is also on the agenda. most important IT trends of our day. Aareon has the ability Enhancing tenant services with functionality such as a special to benefit sustainably from this trend. It looks back on several extranet that can be accessed on mobile devices is also a decades of experience as a provider of GES, an ASP-based focus. Aareon is developing the new solution as part of an software solution. ASP, or Application Service Providing, international project based on the successful systems used by can be seen as the predecessor of today s cloud computing Aareon France. concept. Identifying and implementing technical and industry trends Growing across borders early on is part of Aareon s business philosophy. Back at Expansion has increased the international share of Aareon the end of the 1950s, the Institutional Housing Industry Data AG s total revenues to 28.7 %. Employees in France, the UK What does the Aareon Cloud offer? Cloud computing makes it possible to flexibly access IT services tailored to users needs independently of any platform, via a network such as the internet. Entire business processes can be operated using this method. Centre Services segment of its predecessor company Deutsche and the Netherlands accounted for 34.5 % of the overall Bau- und Bodenbank AG raised the bar in optimising housing workforce in As a result of its profitable growth strategy, industry processes. The division s successful development led Aareon was able to increase EBIT, and once again posted it to become an independent subsidiary in record results in Group Management Report Aareal Bank Group The Fundament Foundations des of Wandels Change 360

17 30 Aareal Bank Group Annual Report 2012 The Foundations of Change The Bedrock Essay by Wolf Lotter 31 The bedrock Essay by Wolf Lotter Business journalist and book author Is there anyone left we can trust nowadays? It is a question that has been weighing on different societies and communities for years. People are asking themselves this question in companies, on the street, on the web anywhere they encounter other people. Is there anyone left we can trust nowadays? The most popular answer is: No one. Nothing. Nada. Mistrust seems omnipresent. In a reading at the renowned Aspen Institute, American publicist Eric Weiner once said that trust was declining in the USA, and that the country was representative of other affluent western nations. In the mid 1960s, two thirds of all adult Americans believed that the majority of people could be trusted by and large. Three decades later, less than half as many people agreed. Since then we have not even bothered to ask. And the vacuum ensuing from the lost trust has been filled with discontent, according to Weiner, author of the best seller The Geography of Bliss. Is there nothing that can be done? Maybe we could slip something into our drinking water, ideally something like oxytocin, a hormone that acts as a neurotransmitter and stimulates a sense of trust. As human beings we produce oxytocin to form social bonds. Evolution uses this miracle substance at birth to make the bond between a mother and her child as profound as possible from the very beginning. Oxytocin also reduces another phenomenon that has become a constant companion to mistrust: stress. What would really be so terrible about officially lacing our coffee, tea, soft drinks and school milk with just a touch of this sublime stuff? The bad news is that it simply won t work. Trust is not something that can be swallowed. Trust must be earned. And it is not actually as bleak as many surveys make it out to be. Whom do you trust? In order to get a realistic answer, a more detailed question needs to be asked, something akin to: Whom have you already trusted today? And it could be asked, for instance, on any normal weekday around 1:00 pm. The vast majority of what shapes our day-to-day lives and underpins the ordinary things we do goes completely unnoticed. By 1:00 pm, a person has trusted Group Management Report Aareal Bank Group The Fundament Foundations des of Wandels Change 360

18 32 Aareal Bank Group Annual Report 2012 The Foundations of Change The Bedrock Essay by Wolf Lotter 33 the bus driver who conveyed him safely from his home to his workplace, the technicians and managers of the transit system and electricity plants who ensured that the traffic lights, signals and lights functioned properly. We trust that other people will stay in their lanes while driving their cars and that the baker does not cheat us. We also trust that our labour is duly compensated and that our bank does not abscond with our money. And the list could practically write itself if we are honest about it, by 1:00 pm each of us has already placed trust in hundreds if not thousands of other people, often blind trust. We are not nearly so mistrustful as we might believe. We trust most things. In a highly developed world, we have to trust in one another. And that has nothing to do with recklessness, but rather sensibilit. We do not have any other choice and that is a good thing. A famous and oft-quoted saying by Russian revolutionary Vladimir Ilyich Lenin posits that trust is good, but control is better. That the Soviet state like any dictatorship mistrusted its citizens is one thing, but the fact that this sentiment can be repeated without batting an eyelid today and can find resonance is an entirely different, and problematic, issue. Most people literally earn our trust every hour of every day. The number of people who are out to cheat us is, even at the worst of times, is comparatively manageable. On the whole, things go so smoothly that we do not think twice about it. And as complex as our daily lives are, from when we rise to when we sit down to lunch, the rest of the world is too. Do we demand that our bus driver produce his license, a police history report and a character reference before we buy our ticket? And do we believe that the license is genuine and not a counterfeit, as perhaps our change might be? Maybe it is wiser not to buy the ticket before the ride and rather wait till we have arrived at our destination so we can really be sure. What? Control is better? Bus drivers are not the only people who might beg to differ. Our prosperous world is complex. It is diverse, offers enormous opportunities and more adeptly adapts to people s different needs. However... it relies on trust. Humanists and sociologists have always known that. At the turn of the twentieth century, Georg Simmel wrote that trust was an intermediate state between knowledge and ignorance. So trust is necessary when we are not absolutely certain about something. And that holds true no matter what the situation is, for bus rides and macroeconomic development alike. Simmel s successor Niklas Luhmann understood trust as a mechanism for reducing social complexity. In a highly developed world, we have to trust in one another. And that has nothing to do with recklessness, but rather sensibility. The risk that something could go awry is generally minimal compared to the crippling effects of overzealous caution. Control is better than trust? Rules and caution would mean there would be nothing left to control in this utopian world. Trust is sensible, and has less to do with morality than many believe. Most people still see the opposite of trust as treachery; as trust deliberately violated. The English sociologist Felix Dunn reminds us that this is erroneous. Ultimately trust is usually not broken deliberately, but falls victim to unforeseeable events. Surprise is the arch-enemy of trust. It throws what we have taken for granted out the window. Control can only help to guard against known entities. Risk always persists. Trust has long-lasting effects, and is tough stuff. But that is no reason to mistrust; quite the contrary. Trust has long-lasting effects, and is tough stuff. Only those who can hold fast to trust day after day and show faith and optimism really invest. Mistrust thwarts every investment. Leipzig-based sociologist Georg Vobruba wrote: In situations where there is little trust, players try to avoid exposing themselves to one another and generate returns as quickly as possible to feather their own nests. Mistrust always gives rise to a whole host of safety measures, the researcher believes. People involve third parties (notaries) and take out insurance. It all requires additional resources. Business without trust, Vobruba contends, has cost implications. His conclusion: For some, such as insurance providers, mistrust may be a source of income, yet collectively mistrust wreaks economic havoc. Mistrust quite simply does not make any sense. It is bad for business. And trust is anything but some fluffy fashionable value particularly in challenging times. Trust is not a luxury. It grounds us. Trust is the bedrock, without which everything would be in limbo. It lives and breathes from our experiences, and our future lies where trust is strong. Group Management Report Aareal Bank Group The Fundament Foundations des of Wandels Change 360

19 34 Aareal Bank Group Annual Report 2012 The Foundations of Change Responsibility builds upon conviction 35 Responsibility builds on conviction Aareal Bank Group takes account of ecological and social considerations in the way it conducts its business a practice that not only allows the bank to fulfil its corporate responsibility, but has also cemented itself into a sustainable and future-oriented business strategy. Group Management Report Aareal Bank Group The Fundament Foundations des of Wandels Change 360 Group of children from the Fit For Family Care childcare facility, Wiesbaden f.l.: Johanna Funk, Jakob Graf, Lennart Axel, Nella Langhans, Tiark Schaffelder, Raphael Schmidt, Sophia Schöttmer

20 36 Aareal Bank Group Annual Report 2012 The Foundations of Change Responsibility builds upon conviction 37 Sustainability as a corporate responsibility Gearing business activities and management structures towards the aims of sustainable business has become a key issue for many com - panies. It has to do with more than morality or ethics. Rather, this development has predominantly been driven by the fact that conserving resources and providing employees with targeted development measures are competitive advantages. The future belongs to com panies that accept responsibility not only for effectively managing environmental resources, but also for the social environment in which they produce and invest and this means more than the legally required minimum. The financial industry has an important role in this respect as an intermediary. When it comes to extending loans or funding facilities, sustainability criteria represent ways that the financial industry can incentivise their clients and investors to take greater account of these aspects when making investment decisions. Aareal Bank is rising to this responsibility by integrating the issue of sustainability firmly into its business strategy. Striking a healthy balance is at the core of this philosophy: securing the company s long-term success, rooted in ethical principles on the one side and taking account of ecological and social responsibility on the other. Sustainability strategy The deep-seated interest of our stakeholders in economic, ecological and social aspects of our business activities has fortified our resolve to formulate and execute a sustainability Prime status for Aareal Bank The latest rating of Aareal Bank s sustainability performance by the oekom research rating agency took place in May 2012 and the bank was awarded the Prime status. This status is conferred on companies which are among the leaders in their industry according to the oekom Social and Environmental Performance corporate rating. strategy. In its sustainability programme, the bank s previous measures will be bundled together, strategically advanced and communicated. The strategy serves to set the stage and name the organisational measures to be implemented. Integrated sustainability management Sustainability management is assigned directly to the Chairman of the Management Board. By placing it within his remit, Aareal Bank is underscoring sustainability s strategic significance for the company s self-image. The Executive Sustainability Committee, which comprises board members from the bank and from Aareon, is defining the vision and guiding principles of how we conduct business. A Sustainability Officer and the Sustainability Committee composed of divisional representatives are responsible for the practical implementation of the sustainability strategy, and the measures compiled in the sustainability programme. Sustainability programme Aareal Bank calls upon a sustainability programme that is updated annually to optimise the effect of its business activities on society. The programme is adjusted in accordance with a materiality assessment. As part of this materiality assessment, Aareal Bank evaluates the relevant expectations of the stakeholders for themselves and for the Company and equips them with measures. The individual measures are geared toward the action areas defined in our sustainability strategy. Our sustainability programme has a multi-year orientation and will be underpinned by measurable goals. Systematic stakeholder dialogue An important foundation for Aareal Bank AG s sustainable business actions is the intensive dialogue with different stakeholders. Stakeholder dialogue is conducted directly between the different offices within the company and the stakeholder groups relevant to them. In addition to these direct dialogues, there are also other sources which Aareal Bank AG looks to in formulating sustainability standards. These include, for example, the outcome of company sustainability ratings or rankings with which Aareal Bank AG is involved on a regular basis. Sustainability achievements honoured twice The sustainability achievements of Aareal Bank were honoured twice in In May, Aareal Bank was awarded Prime Status by the rating agency oekom research after undergoing an extensive rating process. This status is awarded to leading companies in their industries in oekom s Social and Environmental Performance corporate ratings. In October, Aareal Bank AG was crowned best German newcomer to the Carbon Disclosure Project (CDP) in With this award, the international non-governmental organisation honoured the bank s outstanding investor transparency when it comes to communicating information about climate-relevant data. Yet we have no intention of resting on our laurels. We are constantly expanding our sustainability reporting. CARBON DISCLOSURE PROJECT Aareal Bank is the best newly rated German company in the 2012 Carbon Disclosure Project This is the first time that Aareal Bank has been rated by the international non-governmental organisation, which honoured the Bank s outstanding investor transparency when it comes to communicating information about climate-related data. Aareal Bank s first participation in the CDP resulted in a so-called disclosure score of 67 out of a possible 100 points, thus being well above the average for the rated companies. Group Management Report Aareal Bank Group The Fundament Foundations des of Wandels Change 360

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