Online Support RequestUse this form to get the fastest possible reply.

Please make sure to fill out the complete form, so we can provide quick and specific support.Your support request will be sent to our technical support.

* required fields

Product

Article Number:

Revision:

If the product is a mezzanine module

Carrier Board (art. no.):

Revision:

Operating System

Choose system:

Other:

Are there any third-party components in your system?

Yes No

Your Problem

Your Contact Data

Name*

Company*

Department/Function

Country*

Phone No.

E-mail*

Please type in the letters and/or numbers that you see in the image on the left (case-sensitive).

Article ReturnsIf you use our article return form, handling returns will become as easy as 1-2-3, for you and for us.

1 Fill in form 2 Print repair note 3 Send articles to MEN

After filling the form, you will get an RMA number for unique identification of your return. Please print the repair note that contains this RMA number and enclose it in your package.If you return a board that works with memory modules, please leave any memory modules installed!

* required fields

Reason for return

Repair Update Return/Exchange

Where do you send your article(s)?*

MEN Germany MEN USA

Or your local distributor

Article / Serial number / Defect

Please describe the defect as clearly as possible, e.g.: 02F014-04 / 001167 / It doesn't boot properly. The following messages are displayed:.

How to find article, revision and serial numbers

Article and Revision Numbers

The article number gives the board’s family and model. This is also MEN’s ordering number. To be complete it must have 9 characters.

The revision number gives the hardware revision of the board.

There is one of three different types of labels on your product which indicate the article and revision number.

They look like this:Type 1:Type 2:Type 3:

Serial NumberThe serial number is a unique identification assigned during production.The serial number's label also has a matrix code on it and looks like this:

Your Contact Data

Name*

Company

MEN customer number

Country*

Phone No.

E-mail*

Your reference / order number

Delivery address for product return:

I agree to pay an inspection charge of 105 € per board, unless the board is in need of repairs. When a device or a system is returned, the inspection charge is calculated from the number of boards in the device or system. Note: For repairs, MEN charges a standard rate per board (at MEN's sole discretion) or the time and material expenditure.

I agree to pay an inspection charge of 150 USD per board, unless the board is in need of repairs. When a device or a system is returned, the inspection charge is calculated from the number of boards in the device or system. Note: For repairs, MEN charges a standard rate per board (at MEN's sole discretion) or the time and material expenditure.

I agree that the data entered in this form, including my personal data, is stored for the purpose of MEN's RMA procedure.

Please type in the letters and/or numbers that you see in the image on the left (case-sensitive).