FAQ

PAYMENTS

What Forms of Payment does Stand4Socks.com accept?

I received an error message when trying to check out. What does this mean?

Please verify that the billing information you have entered is the same as the information that your bank has on file. If you enter billing information that varies from what your bank has on file, then your order will not go through.

How do I know if my order was placed successfully?

After your order is submitted, you will be directed to an order confirmation page with your order number. If you've reached this page, we've received your order and we are either reviewing your payment information or your order is ready to be processed. You should also receive an e-mail confirmation shortly after your order is submitted to confirm that we received it. Once your order is shipped, you will receive an e-mail confirming shipment.

When will my order be processed?

All orders are processed within approximately 1 business days after the order is placed. If you order before 3pm your order will be dispatched same day. Orders placed on a weekend or holiday will be processed within 1 to 2 business days, Monday through Friday. Please note that all processing times are estimates and may be subject to change with peaks in demand.

Can I cancel an order once it has been placed?

In an effort to get our shipments to our customers as quickly as possible, your order cannot be canceled or modified once it is placed. However, you may be able to return your items to us once you receive them. Please refer to our Returns questions for details. Any issues with your orders you can contact us on contact@stand4socks.com

How Do you secure my payment?

To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.

If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with a AES-256 encryption. Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.

Will my parcel be charged customs and import charges?

Within the EU there are no customs fees.

Any duties that your country places on goods shipped from the UK are not covered in the purchase or shipping price and must be taken care of directly with your local customs office.

SHIPPING

How long does the delivery take?

All orders are shipped with postal services from our warehouse in Crewe, England.

UNITED KINGDOM

Shipment Method

Delivery Time

2nd Class Standard

±2-3 Days

1st Class Standard

±1 Day

1st Class Tracked

±1 Day

DPD Next Day Tacked&Signed

±1 Day

EUROPE

Shipment Method

Delivery Time

2nd Class Standard

±3 - 5 Days

1st Class Standard

±3 - 5 Days

1st Class Tracked

±1 - 2 Days

INTERNATIONAL

Shipment Method

Delivery Time

2nd Class Standard

±5 - 7 Days

1st Class Standard

±3- 5 Days

1st Class Tracked

±3 Days

Please note that these times are an estimation and depends on the local postal service in your country.

How can I track my order?

We currently don't offer tracked shipping on all orders unless it’s been upgraded. However, if your order has not arrived within 7 days please reach out on contact@stand4socks.com and our team can investigate for you.

RETURNS

What is your return policy?

You have the right to exchange or return all products you have bought from www.stand4socks.com for a full refund within 30 days. All items must be unused with labels and packaging still intact. For a full refund (minus the cost of shipping). As soon as the return is received, we will process your refund request.

Please send to:

Stand4 Socks

Accelerate Places

101 Princess Street

Manchester

M1 6DD

Please note that you will not be reimbursed for the original shipping charges. When returning items ensure you include a brief explanatory note which includes key information such as your name, order number, and the reason for return/exchange. You have the option to leave the charity impact with the charity or not.

We do not take responsibility for any items lost during the return shipping.

Do you offers exchanges?

We want you to be happy with your socks, therefore we don't charge you if you want to exchange your socks for another. The same process as the return policy above applies. As soon as the return is received, we will process your exchange request. Please include the dispatch note or similar explaining the order number and what you want to exchange for clearly and why.

Please send to:

Stand4 Socks

Accelerate Places

101 Princess Street

Manchester

M1 6DD

Please note that you will not be reimbursed for the original shipping charges. We do not take responsibility for any items lost during the return shipping.

I would like to return a gift I received for a refund. Is this possible?

We cannot offer a refund on a gift purchase, only to the original payment card. Please follow the ‘Returns Policy’ above. However, we are happy to offer an exchange for another sock if the product is unused with packaging still in tack. Please provide us the original order number and follow the ‘Exchange Policy’ above.

Does Stand4Socks® offer free shipping on returns and exchanges?

We are happy to accept returns and exchanges as per the policy above. However unfortunately at the moment we do not offer free shipping on return and exchanges and this would be deducted from any refund.

We do not take responsibility for any items lost during the return shipping. Please send return delivery.

SIZE

What is the socks size conversion guide?

UK

EU

USA

3- 8

35- 42

4.5 - 8.5

9 - 12

43 - 46

9.5 - 12.5

AUS/NZ

JAP

BR

4 - 8

22 - 26

34 - 40

9 - 12

27 - 30

41 - 44

WEBSITE

Do the colours on the website reflect the original product?

We have made every effort to display as accurately as possible the colors and images of our products that appear at the store. Sometimes computer screens and screen settings vary, so we cannot guarantee that the products on your screen will look identical to the ones in your hand. However, the difference is usually barely noticeable and they still look great.

What are cookies and why do I need to allow them?

PRODUCT

Where Stand4Socks are manufacture?

We don't just want to make ‘another’ pair of socks and that stretched to our production as well. Our socks are manufactured to the highest standards in the European side of Turkey in Sedex Audited factories for high ethical standards of employee rights and wellbeing. Our yarns are Oeto-Tex certified from harmful substances in production.