Web Conferencing

Arcstar Web Conferencing

Arcstar Web Conferencing is a cloud-based conferencing service that works anywhere there is Internet access. It offers a rich set of file sharing and remote control features, with specific Meeting Center, Event Center, Training Center, Support Center and IM/Presence use cases.

Full range of conferencing functions, including: document sharing, questionnaires, Q and A and training sessions

Gather marketing data such as participant interest in the event

Need to educate remote workers and record the session for those who missed it?
Arcstar Web Conferencing Event Center lets you share information with thousands of remote attendees, and record the event for later viewing, on-demand.

Perform desktop sharing for customer support with Arcstar Web Conferencing Support Center.

Share and control a screen remotely. Allows for smoother condition checking and more accurate instruction.

For help desks: Streamline operations, with automatic call distributor (ACD). Direct customers to the most suitable support personnel based on the observed situation.

To fix a customer’s problem, sometimes you really need to be there.
Arcstar Web Conferencing Support Center lets you control a remote desktop, so you can diagnose problems as if you were sitting there with the customer.

Use Arcstar Web Conferencing IM/Presence for quick messaging and communication.

Use Presence to determine the best way to communicate with someone, based on his or her situation.