Funny Customer Support Conversations

Tech support: Click on the ‘my computer’ icon on to the left of the screen.
Customer: Your left or my left?

Tech support: Good day. How may I help you?
Male customer: Hello… I can’t print.
Tech support: Would you click on “start” for me and…
Customer: Listen pal; don’t start getting technical on me! I’m not Bill Gates.

Customer: Hi, good afternoon, this is Martha, I can’t print. Every time I try, it says ‘Can’t find printer’. I’ve even lifted the printer and placed it in front of the monitor, but the computer still says he can’t find it…

Customer: I have problems printing in red…
Tech support: Do you have a color printer?
Customer: Aaaah………………..thank you.

Tech support: Did the keyboard come with you?
Customer: Yes
Tech support: That means the keyboard is not plugged in. Is there another keyboard?

Customer: Yes, there’s another one here. Ah…that one does work…

Tech support: Your password is the small letter “a” as in apple, a capital letter V as in Victor, the number 7.
Customer: Is that 7 in capital letters?

Customer: I can’t get on the Internet.
Tech support: Are you sure you used the right password?
Customer: Yes, I’m sure. I saw my colleague do it.
Tech support: Can you tell me what the password was?
Customer: Five stars.

Tech support: What anti-virus program do you use?
Customer: Opera.

Tech support: That’s not an anti-virus program.

Customer: Oh, sorry…Internet Explorer.

Customer: I have a huge problem. A friend has placed a screen saver on my computer, but every time I move the mouse, it disappears.

Tech support: How may I help you?

Customer: I’m writing my first e-mail.

Tech support: OK, and what seems to be the problem?

Customer: Well, I have the letter ‘a’ in the address, but how do I get the circle around it?

A woman customer called the Canon help desk with a problem with her printer.

Tech support: Are you running it under windows?

Customer: “No, my desk is next to the door, but that is a good point. The man sitting in the cubicle next to me is under a window, and his printer is working fine.”

And last but not least…

Tech support: “Okay Bob, let’s press the control and escape keys at the same time. That brings up a task list in the middle of the screen. Now type the letter “P” to bring up the Program Manager”

Customer: I don’t have a P.

Tech support: On your keyboard, Bob.

Customer: What do you mean?

Tech support: “P”…..on your keyboard, Bob.

Customer: I’M NOT GOING TO DO THAT!
* Tech Support: “I need you to right-click on the Open Desktop.”

Customer “OK.”

Tech Support: “Did you get a pop-up menu?”

Customer: “No.”

Tech Support: “OK. Right click again. Do you see a pop-up menu?”

Customer “No.”

Tech Support:: “OK, sir. Can you tell me what you have done up until this point?”

Customer: “Sure, you told me to write ‘click’ and I wrote ‘click’.”

* Customer: “I received the software update you sent, but I am still getting the same error message.”

Tech Support:: “Did you install the update?”

Customer: “No. Oh, am I supposed to install it to get it to work?”

* Customer:: “I’m having trouble installing Microsoft Word.”

Tech Support:: “Tell me what you’ve done.”

Customer: “I typed ‘A:SETUP’.”

Tech Support:: “Ma’am, remove the disk and tell me what it says.”

Customer:: “It says ‘[PC manufacturer] Restore and Recovery disk’.”

Tech Support:: “Insert the MS Word setup disk.”

Customer:: “What?”

Tech Support: “Did you buy MS word?”

Customer: “No…”

* Customer:: “Do I need a computer to use your software?”

Tech Support:: ?!%#$

* Tech Support:: “OK, in the bottom left hand side of the screen, can you see the ‘OK’ button displayed?”

Customer: “Wow. How can you see my screen from there?”

* Tech Support:: “Type ‘C:’ at the prompt.”

Customer:: “How do you spell that?”

* Tech Support: “Is your computer on a separate telephone line?”

Customer: “No.” (clicks the button to log on to our service)

Tech Support:: “Well then we can’t-”

Customer:: “It says ‘no dial tone’.”

Tech Support: “That’s because you’re on the line with me right now. You need to-”

Customer:: “No, that’s not it. It does this all the time. I just have to try a few times, and it will let me through.”

Tech Support:: “No, ma’am. It’s not even trying to dial right now because you’re on the phone with me.”