Likelihood to Recommend

ADP Workforce Now

ADP has many bells and whistles that might not be appropriate for a smaller company - however they can usually tailor it down for them. I think it would be good for just about any other company. They are frequently updating their contents so if you don't like change you might not want to use them. But their changes are usually based on feedback from the users - so it's really a good thing.

Khorus

Khorus just seemed like a waste of time and money. I'm not sure what it's well suited for, but there wasn't a way to objectively measure your tracking of goals. The visual was nice, but all the goals were so subjective and really not helpful. It's also quite possible that I had the wrong approach.

Job Requisition Management

Company Website Posting

Publish to Social Media

Job Search Site Posting

Duplicate Candidate Prevention

ADP Workforce Now

2.3

Khorus

—

Applicant Tracking

ADP Workforce Now

7.3

Khorus

—

Notifications and Alerts

ADP Workforce Now

7.9

Khorus

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Pros

ADP Workforce Now

ADP Workforce Now is well ahead of their competitors in the payroll department. It is possible to track for job costing, and they are accurate. In the 15 years I have used ADP we have never seen a payroll error on their end.

ADP Workforce Now does a great job of timekeeping, and offers many options making it very flexible for meeting the needs of any type of company.

The most important strength ADP Workforce Now offers is the payroll related tax reporting and payment of payroll related taxes. There has never been a time we have had to worry about a report not being filed, or the funds not being submitted in a timely manner. If there has ever been a question, ADP has promptly taken care of the response and provided accurate documentation to all parties involved.

Cons

ADP Workforce Now

Quicker response from the support lines in answering the call. This would require hiring and training of more support staff, which I understand ADP has been doing... ACA having taken it's toll on support stall at all companies.

Taking care of clean up on old issues, some having been escalated to upper management. It would be nice to hear how they are proceeding.

Would like to be able to pull the Pay Data to a spreadsheet program for manipulation and entry of payroll. Would save time for our data entry payroll department.

Khorus

Usability

ADP Workforce Now

ADP Workforce Now 8.5

Based on 16 answers

Most functionality is intuitive, but there are some fields that are unique to other processes that need to be identified on screen so the user knows when a field is required to accomplish a specific goal.

Khorus

Support

ADP Workforce Now

ADP Workforce Now 7.3

Based on 15 answers

The payroll support is excellent, but the support on the technical side is lacking. The support for the portal is especially lacking. I think they need more training to be able to serve the customer more efficiently. I have had issues with employees not being able to log in even after resetting the password, and have had to call back a couple of different times to get results. Luckily I don't have issues that I need to call them about very often.

Khorus

Online Training

ADP Workforce Now

ADP Workforce Now 8.2

Based on 5 answers

The instructions from the recruiting agency on how to use the system was pretty straightforward. It provided step-by-step procedures on where you would need to log in your hours as well as what you would need to highlight (i.e. regular, overtime, etc.) detailing the type of hours that were worked overall. The handout also provided some pictures of the application

Khorus

Implementation

ADP Workforce Now

ADP Workforce Now 7.8

Based on 8 answers

Either assign more than one specialist to the implementation process, or assign less clients to the implementation specialist. The process requires attention to detail and the ability to test and re-test as well as verify the information. It also requires a lot of back and forth between the client ant the implementation specialist, so they need to be readily available during the whole implementation process.

Khorus

Alternatives Considered

ADP Workforce Now

When making the choice to pursue WFN, I courted four companies. All had bells and whistles comparable to WFN, some even had sexier features, but none had the same business longevity as ADP. I entered this agreement hesitantly due to ADP's customer service reputation, but dedicated myself to learning the programming and exploring the system weekly. This undoubtedly helped me communicate my needs and accomplish our agency goals. I am SO HAPPY that we landed with WFN and would highly recommend it to colleagues. From payroll to benefits management, WFN is a win.

Khorus

I much prefer Asana to Khorus. It's not only good at tracking but also a task manager. You can see that you are heading towards your goal in an objective approach, assuming that you laid out your project accordingly. Additionally, we use 15Five to get that extra insight as a manager to ask our team how they are doing and if they reached their goals, what's getting in the way, ect.

Return on Investment

ADP Workforce Now

Improved workflow - our managers and staff now have all the information they need independently from contacting the HR Department. Your HR Department can now focus on strategic initiatives rather than pushing paper and hunting down signatures.