In recent years, technical documentation has undergone a paradigm shift. Documents are no longer exclusively being authored from beginning to end, but increasingly, they are manufactured piece-by-piece. The process involves compiling, reusing, and transforming multiple content fragments into a cohesive publication that meets the needs of the target audience. But, managers lack the tools necessary to manage and control the complete technical documentation manufacturing process. They sometimes try to compensate for the lack of tools by inventing manual processes. But, that’s not an efficient use of a mangers time.

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About The Author

Known affectionately as "The Content Wrangler," Scott Abel is an internationally recognized global content strategist who specializes in helping organizations deliver the right content to the right audience, anywhere, anytime, and on any device. He writes regularly for business and content industry publications, is frequently selected as a featured presenter at content industry events, and served on the faculty of the University of California, Berkeley, School of Information. Scott's message is clear: Content is a business asset worth managing efficiently and effectively. His firm, The Content Wrangler, exists to help content-heavy organizations adopt the tools, technologies, and techniques they need to connect content to customers.