Workshop Integration

RetailStore’s Workshop EPoS module gives you everything you need to truly enhance your customer service experience, online or instore, whilst also enabling you to manage your repair or alteration processes more efficiently, economically and in less time.

Workshop Integration

RetailStore’s Workshop EPoS module gives you everything you need to truly enhance your customer service experience, online or instore, whilst also enabling you to manage your repair or alteration processes more efficiently, economically and in less time.

Workshop management software for retailers

If your business offers repair, bespoke orders, or alteration services, such as Jewellers, Cycle, or other specialist retailers, you need a centralised place to manage the services your customers value so much.

Developed in partnership with leading multi-store retailers including F.Hinds, Great British Cycling, and The Watch Lab, Cybertill’s RetailStore platform Workshop EPoS module can manage your workshop and repair process from booking in, taking photos of items, allocating staff time, logging and charging for parts used as well as notifying the customer when the item is ready to collect.

All customer information, job status, notes, photos, are coordinated in one place and instantly available from any device that has a web browser, whether that’s in the store or in the workshop.

“I wanted a bullet proof system. It is now more than just stock control. It is about being able to use it no matter where you are. RetailStore gives us all this and much more, whether it’s the mobility, the workshop module, forecasting and so on.”

Dave Parsons, Purchasing and Equipment Manager, Great British Cycling

Fully-integrated, real-time Workshop EPoS module

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Manage scheduling and job tracking with full customer histories.

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Allocate jobs to a specific technician.

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Save quotes within the CRM and print for customers.

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See if the item to be serviced was purchased from a retail store.

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Record labour, parts used costs. Allocate parts needed for the job from stock or order from suppliers.

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Automatically notify customers when jobs are ready for collection.

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Manage part payments & deposits.

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Quality Assurance workflow.

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Produce workshop reports from the EPoS or back office.

See for yourself, book a demo

If you are looking for a retail EPoS and retail management system that can work across all your sales channels, centrally consolidate all your sales, stock and customer information as well helping you to manage your staff more effectively, RetailStore is the answer.