Scan cannot be performed

Error message
"The scan cannot be performed because another program or computer is using the networked device."
I have tried disabling security and no other programmes ae running.I have also tried reinstalling the software,

4 Answers

I also had the same problem with HP Officejet 6310 and after trying all the solutions that I could find on the web, I was almost giving up. Then I found this on HP's IT Resource Center website (author J.Eqbal) and tried it and finally it scanned without the error message.This error happens only in Network connections.Get the Ip address of the Printer and open the EWS page by typing i.e http://192.168.1.102...where 192.168.x.x.x is the IP address of the Printer.On the EWS page click on Network and get the host name and copy it.go to the following location C:\Windows\System32\drivers\etc...inside etc you will find the host file open it using notepad.Underneath 127.0.0.1 local hostthere might be the Ip address and host name ..which will be different from the current host name...change the Ip address and host name ..save the file.Try to scan...it will definitely work.

This worked for me, when everything else failed. Only problem (small) was having to remove "Read Only" from the properties of the "Hosts" file before saving.This worked for me, when everything else failed. Only problem (small) was having to remove "Read Only" from the properties of the "Hosts" file before saving.

followed instructions got to host on my note pad. It don't have any numbers listed at all in the local host. When I type in the ip address of my printer it won't accept it.?followed instructions got to host on my note pad. It don't have any numbers listed at all in the local host. When I type in the ip address of my printer it won't accept it.?

As @teswede mentioned above, try this. It worked when everything else failed, or didn't worked consistantly.---------There is something you need to do first, before this will work.You need to go into your router and reserve one specific IP address for your wireless printer. Then turn off your printer and restart it. your printer should now be using the new IP address you reserved for it.

After doing the above, you should now know the printer's IP address and host name.((NOTE: Just for common knowledge, you can go into your printer's EWS page to get this by typing http://192.168.x.x ...where 192.168.x.x is the IP address of the Printer. On the EWS page click on Network and get the host name and copy it.))
Now, go to the following location C:\Windows\System32\drivers\etcInside \etc you will find the "hosts" file. Click on properties and make sure that the file does not have "Read Only" set. Open "hosts" using notepad.
Underneath 127.0.0.1 local host,insert 192.168.1.254 HP97D4C3 (where of course this would be your printer's IP address and hosts name)

got into hosts in word pad. there is no number period with the example (127.0.0.1) it just says local host and will not except what I entergot into hosts in word pad. there is no number period with the example (127.0.0.1) it just says local host and will not except what I enter

I had the same problem - could not scan from the C7280 front panel to my
computer - and finally fixed it by changing my WIndows Firewall
settings in the Control Panel. I used Advanced Settings and under
Inbound Rules I added added a New Rule. On the Scope tab look for the
Remote IP address and add the address of the printer (you can get this
by printing a network settings page from the Setup menu on the
printer). Kind of complicated but now it works fine for me on Windows 7
Professional 64 Bit. Good luck!

The above website you suggest only rarely works for most people. It might work once, but the problem will just come back.The above website you suggest only rarely works for most people. It might work once, but the problem will just come back.

Tell us some more! Your answer needs to include more details to help people.You can't post answers that contain an email address.Please enter a valid email address.The email address entered is already associated to an account.Login to postPlease use English characters only.

Related Questions:

If the primitive (as you call it) Windows Scan program is working then there is no problem with the machine. It can connect to the computer.
I suspect that the other (non primitive) scanning software is not configured correctly. It may be using a wrong driver. You may have installed some other device that is able to scan (such as a program that capture screens from calculators) and it has been set as default driver. Check the configuration of your scanning software.

This problem is related to Firewall settings. If I guess right, you've installed the Outpost Firewall with the Hp Software. Look at the right-side of the taskbar, you'll see a light-blue icon of Outpost Firewall. Right-click the icon and select "Disable". Now, open "My Computer" > double-click C:\ drive > Program Files > Agnitum > Outpost Firewall > locate and open "machine.ini" > Notepad will open up, now locate the line in the notepad text "EnableContentHandler=True", now replace the "True" with "False", and save the file.Now re-enable the Outpost Firewall from the Taskbar. You'll be able to scan now.Good luck.Thanks for using FixYa.

As per the information you have provided, I understand that you are receiving an error "No scan option refer to the documentation" on the printer, when you try to print from the front panel of the printer (I mean from the printer's side).

However, plz provide me the proper error message so that I can assist you in the best possible way. If you are unable to scan from the printer's side, then try to scan from the computer and check if it is working or not. It should work when you try to scan from the computer, if not there may be a communication issue between the two devices.

I'm not sure if this is the cause every time it happens, but if there are no other programs running, and it's still coming back with the same error, try deleting the printer *NOT UNINSTALLING THE SOFTWARE* and then adding it again.Generally if the printer stalls while performing some task, it continues to think that it's still doing whatever it was trying to do. Deleting it and adding it again should get rid of whatever program was using it.

Solution
To resolve the issue, follow the steps in the solutions below in the order presented.
Solution one: Scan from the EWS (Embedded Web Server)
Verify that the product can scan and is connected to your network by scanning from the embedded Web server (EWS) on the product. Use the following steps to scan from the EWS:

Print a Network Configuration Page from the product.
NOTE:
See the product documentation, User Guide, or online resources for information on how to print the Network Configuration Page.

Locate the IP address.

Check in the Wired section if the product is connected with an Ethernet cable

Check in the Wireless section if the product is connected using a wireless network connection.

Make a note of the IP address found in the appropriate section (wired or wireless); for example, 192.168.1.1.

If you can scan from the EWS and not from the HP Director/Solution Center or from the product front panel, then continue to Solution two.

Solution two: Check the personal firewall settings
When the firewall program is re-enabled after installing the All-in-One software over the network, it may block HP programs or ports required for scanning. If you see pop-up screens asking you to permit access to the network when you try to scan, you should permit access.
NOTE:
Firewall programs may also block the scanning operation even if they were enabled while installing the All-in-One software. Firewall programs do not always provide messages when blocking access.
Follow Step one to allow access to HP program files and ports needed for scanning.
Step one: Add programs to the firewall exception list

Open the firewall program.

Add the following files to the Highly Trusted programs list:

hpqkygrp.exe , located in the C:\program files\HP\digital imaging\bin directory.

hpqscnvw.exe , located in the C:\program files\HP\digital imaging\bin directory.

hpqste08.exe , located in the C:\program files\HP\digital imaging\bin directory.

hpzipm12.exe , located in the C:\windows\system32 directory.

hpzinw12.exe , located in the C:\windows\system32 directory.

hpqtra08.exe , located in the C:\program files\HP\digital imaging\bin directory.

hpqthb08.exe , located in the C:\program files\HP\digital imaging\bin directory.

If these files are already added, check whether full access has been granted to them.

Open the following ports on the firewall utility by following the instructions provided by the manufacturer:

UDP ports: 161, 427 and 137

TCP ports: 9220, 9500 and 9290

Step two: Restart devices on the network
After making the changes to your firewall application, turn off the All-in-One, the computer you made the firewall changes on, and your router, and then turn on these devices in the following order: