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BusHub Account Terms and Conditions

These Terms and Conditions apply to your BusHub account and govern the relationship between BusHub (“Rise Digital Media Limited”,"we" or "us") and you. Use of your BusHub account will constitute acceptance of these Terms and Conditions. Please print a copy of these Terms and Conditions for your records. If there is anything you do not understand, please contact Customer Services on customerservices@bushub.co.uk.

The BusHub website, wifi system and mobile app enable you to earn points when; you provide feedback through certain channels within our systems; you redeem special offers with our commercial partners; and on certain mobile ticket purchases with our participating bus companies.

Earning and redeeming points

A BusHub account can only be registered in the name of an individual. Only one account may be registered in the name of each individual.

Points can only be earned by using BusHub digital products and services. The amount of points you will earn may vary between products purchased and content you submit to the BusHub platform(s). You can check your points balance on your BusHub account at any time online or on the mobile app. We will keep a record of previous transactions to ensure that this balance is correct at all times.

Points cannot be used in conjunction with any discount or privilege card whether issued by us or by any third party.

Points have no cash value. Redeemed points cannot be used again. Points can only be earned, held and redeemed as set out in these Terms and Conditions. Any points obtained or used otherwise than in accordance with these Terms and Conditions will be invalid and cannot be redeemed.

Points are personal to the individual account holder and cannot be pooled with points earned by another individual and redeemed together.

We may, on notifying you, forfeit all accrued points, and/or suspend your right to collect and/or redeem points if you are in breach of these Terms and Conditions, if we have reasonable grounds to suspect that you are engaged in fraudulent or other criminal activities relating to us or your BusHub account, or if you supply false or misleading information.

You may only redeem points against purchases made online using the BusHub mobile ticketing platform and payment systems. Each point equals 0.02 pence when redeemed against a purchase. You must have sufficient points to pay in full for a purchase if you wish to redeem points. You may not make part payment for a purchase using redeemed points. Points cannot be earned to the extent that a purchase is made with redeemed points.

Excluding sign up bonuses and ticket purchases, there is a 100 point daily limit.

Expiry and Cancellation

Your BusHub account does not have an expiry date. However, points are valid for a period of one year from the date they are accrued. We reserve the right to remove any points from your BusHub account which are more than one year old.

Expired points cannot be transferred to a new account or redeemed or reinstated.
You have the right to cancel your BusHub account at any time by contacting Customer Services at customerservices@bushub.co.uk. If you cancel your BusHub account you will lose the right to redeem all unused points.

Your account details

To protect the points on your BusHub account from loss, theft or damage you should keep your your login details safe and secure by not sharing these details with anyone else.

If you need to change any of the details you have registered with your BusHub account, you can do this on the BusHub website or by e-mail at customerservices@bushub.co.uk. It is your responsibility to notify us of any changes to your details.

Loss, theft, damage

You should treat your BusHub points like cash in a wallet. If your account details are stolen you may lose any points you have earned in the same way as if you lost your wallet.

If you have registered your BusHub account through the BusHub website, you should immediately report any loss, theft, fraudulent or unauthorised use of your BusHub account to Customer Services at customerservices@bushub.co.uk.

Complaints procedure

Complaints regarding any element of the BusHub service should be sent in writing or by email to Customer Services, BusHub, Rise Digital Media, 91 Brick Lane, London, E16QL or customerservices@bushub.co.uk.

Compensation

Points earned on your BusHub account are not covered by any compensation scheme.

Customer Services

If you need assistance or if you have any enquiry relating to your BusHub account, you can use the Contact Us facility on the BusHub website or you can contact Customer Services by e-mail at customerservices@bushub.co.uk.

Data protection and privacy

If you register your BusHub account on the BusHub website you will be asked to provide certain personal information, including your name, address and contact details. We are committed to maintaining the security of your personal information in accordance with the requirements of the Data Protection Act and will take all reasonable steps to ensure that your personal data is kept secure against unauthorised access, loss, disclosure or destruction.

The BusHub Privacy Policy will apply whenever you provide us with personal information, and is incorporated by reference into these Terms and Conditions.

Except as required by law, or in accordance with these Terms and Conditions and the BusHub Privacy Policy, your personal information will not be passed to any other persons without your permission.

Liability of Rise Digital Media limited

Rise Digital Media Limited shall not be held liable for any default resulting directly or indirectly from any cause beyond our control, including but not limited to, failure of network services and failure of data processing systems.

Variation

We reserve the right to amend or waive any provision of these Terms and Conditions from time to time and at any time, or to terminate the BusHub program on reasonable notice. The Terms and Conditions applicable to the use of a BusHub account shall at any time be the terms and conditions published on the BusHub website and your continued use of a BusHub account shall constitute your acceptance of such terms and conditions.

Assignment

We may transfer the benefit of these Terms and Conditions to any other company in the same group of companies as Rise Digital Media Limited. If we assign the benefit of these Terms and Conditions, your rights will not be affected.

Governing law

These Terms and Conditions are governed by English law.

Loss, theft, damage

If you lose your BusHub account details or if they are stolen you may lose any value which is stored with points on it in the same way as if you lost your wallet. If we decide, in accordance with these Terms and Conditions to replace your BusHub account and transfer any points stored to a replacement account we will also transfer any credit value to the account

Complaints procedure and Compensation

If your complaint relates to the stored credit value of your BusHub points and is not dealt with to your satisfaction within 8 weeks, you may be able to refer it to the Financial Ombudsman Service if it is an eligible complaint under the rules of the Financial Ombudsman Service. The address of the Financial Ombudsman Service is, South Quay Plaza, 183 Marsh Wall, London, E14 9SR; telephone 0845 080 1800; and e-mail complaint.info@financial-ombudsman.org.uk.

Points stored on your BusHub account are not covered by the Financial Services Compensation Scheme. We do not offer any other compensation schemes to cover losses claimed in connection with your BusHub account.

Privacy Policy

We understand your concerns about what happens to information which you provide us through this website and we are dedicated to protecting your privacy. Rise Digital Media Limited provides this privacy policy in its role as data controller for this mobile ticket website in order to explain the use of certain features on this website and to demonstrate our commitment to privacy and protecting your information. By registering for an online account, you consent to the provisions contained in this privacy policy.

What information do we collect from you?

We collect the information that you provide to us through this website. We also collect information relating to the options you select on the website. We will also collect information relating to your use of the services provided, to enable us to provide the service and to enable us to determine which promotions and services will be most interesting to you.

How will we use this information?

Your information will be used for the following purposes: to enable you to use your online account and the website; so that we can process your requests for assistance or information in connection with the service; so that we can conduct research about your experience of Bus Services operated by Abellio Surrey and connected digital services; and finally, to support any other intended purpose stated at the time at which your information is collected, subject to any preferences which you may have indicated. By registering for an account you are also consenting to Abellio Surrey using your information to contact you with online promotional offers, competitions and to receive news and other updates from Abellio Surrey and it's commercial partners.

How will we contact you?

We can contact you by email, mobile phone text message (SMS) or post and we will not pass your contact details to any other company for marketing purposes.

If you no longer wish to receive emails from the service, details of how to unsubscribe from emails will be included with each email we send you. You can email us at customersupport@bushub.co.uk to change your contact preferences. Please be aware that there may be times when it is necessary for us to contact you even if you have opted out of receiving other communications from us, such as for administrative or operational reasons.

To whom will we provide your information?

From time to time we may need to disclose your information to market research companies to carry out market research about our service on our behalf; to potential purchasers of or investors in the service and to third party data processing service providers who process your information on our behalf in accordance with our instructions, to enable us to provide, and for administrative and operational purposes connected with our provision of, the service; we will only ever do so as permitted by and in accordance with applicable data protection law. By registering for a online account you acknowledge and accept that we may need to disclose your information in those limited circumstances and for the purposes described.

What happens if I follow a link to another website?

If you use other links on our website that lead to external websites we will no longer have control over the way in which any information is collected from you through those websites. Other websites may handle your information in a different way and should have their own privacy policies.

What about Cookies and other tracking tools?

As part of our dedication to high standards we use cookies and other tracking tools on our website. Cookies are small packets of data that your web browser stores on your computer when you visit websites, which enable the server to collect information. Cookies are used by us for example to recognise you when, as a registered user, you log on to the website.

How can I find out what information you hold about me?

If at any time you wish to know what information we hold about you, please contact Rise Digital Media at:

If necessary you can ask us to rectify or complete any inaccurate or incomplete personal information which we hold about you.

What if there are changes to this policy?

Occasionally, to better protect you and in accordance with the law, we may need to update our Privacy Policy. We reserve the right to amend, update or replace this policy at any time and your continued use of the BusHub service and this website will constitute your acceptance of any such changes we may make. Any changes we make will be shown here, so please make sure you check this page from time to time.