Aftersales

Maintenance Contracts

Aftersales

Maintenance Contracts

Aftersales

Service and Maintenance

The Platform Lift Company has its own service division, made up of fully qualified lift maintenance engineers and in-house support staff, keeping all our platform lift installations in efficient working order.

With our Head Office in Andover and satellite offices in Birmingham, London, Manchester and Glasgow we have close links to the major motorways enabling speedy response to breakdowns.

Our Engineers are equipped to deal with all types of platform and passenger lifts breakdown and maintenance, supported by our in-house representatives who in turn can update our clients of any site visits, and deal with any queries and issues, maintaining the highest customer service levels we have built our business on.

All of our platform lift installations come with a standard 12 month maintenance service contract which commences from the date of commissioning. Interim support agreements are provided where required to cover any time between installation and commissioning.

Service Responsibility

"If you are a lift owner or someone responsible for the safe operation of a lift used at work, such as a facilities manager or supervisor, you are a 'dutyholder' under LOLER (Lift Operations and Lifting Equipment Regulations 1998). This means that you have a legal responsibility to ensure that the lift is thoroughly examined and that it is safe to use." HSE, Health and Safety Executive.

The most crucial responsibility when it comes to the smooth running of just about any lift maintenance system is guaranteeing safety from the risks associated with improper lift maintenance, or the lack of it. Therefore PLC work closely with its customers keeping them informed of any changes in the lift operating conditions, which may affect the risk assessment and to ensure maintenance standards and documentation complies with the current Regulations.

Spare Parts

The Platform Lift Company Limited can supply a wide range of lift spares from leading European manufacturers. We pride ourselves on great customer service and will endeavour to obtain the parts, if not in our stock, the very next day. Our trained engineering staff will be able to assist you with the right part for the right lift, call us on 01256 896000

PLC offer standard Bronze, Silver and Gold packages, but can also produce a tailored made maintenance and breakdown agreement to suit your equipment and Company needs.

Bronze Maintenance Agreement

Our bronze maintenance agreement includes for the following service and is based on a minimum 1 year agreement term. The agreement is fully assignable subject to our agreement, which will not be unreasonably withheld.

2 routine maintenance visits per year

Annual condition reports

Consumable items, lubrication and adjustments (Any replacement parts required will be charged in addition to the contract sum)

£450.00 + VAT per lift

Silver Maintenance Agreement

Our silver maintenance agreement includes for the following service and is based on a minimum 1 year agreement term. The agreement is fully assignable subject to our agreement, which will not be unreasonably withheld.

4 routine maintenance visits per year

Quarterly condition reports following scheduled service visits

Consumable items, lubrication and adjustments (Any replacement parts required will be charged in addition to the contract sum)

£820.00 + VAT per lift

Gold Maintenance Agreement (fully comprehensive including parts)

Our gold maintenance agreement includes for the following service and is based on a minimum 3 year agreement term. The agreement is fully assignable subject to our agreement, which will not be unreasonably withheld.

4 routine maintenance visits per year

Quarterly condition reports following scheduled service visits

Breakdowns attended during normal working hours

No callout charges during our normal working hours (except misuse or vandalism)

All parts & labour for any necessary repairs (except misuse or vandalism)

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