This is a notice to inform you of our policy about all information that we record about you. It covers both information that could identify you and information that could not.

We are extremely concerned to protect your privacy and confidentiality. We understand that all users of our web site are quite rightly concerned to know that their data will not be used for any purpose unintended by them, and will not accidentally fall into the hands of a third party. Our policy is both specific and strict. It complies with Irish law, as well as the EU General Data Protection Regulation (GDPR). If you think our policy falls short of your expectations or that we are failing to abide by our policy, do please tell us.

We regret that if there are one or more points below with which you are not happy, your only recourse is to leave our web site immediately.

Except as set out below, we do not share, or sell, or disclose to a third party, any personally identifiable information collected at this site. We do not sell any data, for any reasons.

Under GDPR, you have a right to access your personal data held by the company and in certain circumstance, have this data permanently deleted. If at any point you would like to see a copy of this information, please contact us directly by emailing david@crowley-group.com. For further information, please see sections 16 & 17 of this policy.

Here is a list of the information we collect from you, either through our web site or because you give it to us in some other way, and why it is necessary to collect it:

1.BUSINESS AND PERSONAL INFORMATION

This includes basic identification and contact information, such as your name and contact details and also includes all information given to us in the course of your business and ours, such as information you give us in your capacity as our client. We undertake to preserve the confidentiality of the information and of the terms of our relationship. It is not used for any other purpose. We expect you to reciprocate this policy.

This information is used:

1.1.to provide you with the products which you request;

1.2.for verifying your identity for security purposes;

1.3.for marketing our services and products;

1.4.information which does not identify any individual may be used in a general way by us or third parties, to provide class information, for example relating to demographics or usage of a particular page or service.

We keep information, which forms part of our business record for a minimum of seven years. That is because we may need it in some way to support a claim or defence in court. That is also the period within which our tax collecting authorities may demand to know it. Any data not required to be kept for a specific period by law shall be stored for no more than 24 months.

2.MARKET PLACE INFORMATION

When we obtain information from you specifically to enable you to buy a product offered on our web site by some other person, we assume that in giving us your information, you are also giving us permission to pass it to the relevant person.

3.YOUR DOMAIN NAME AND E-MAIL ADDRESS

This information is recognised by our servers and the pages that you visit are recorded. We shall not under any circumstances, divulge your e-mail address to any person who is not an employee or contractor of ours and who does not need to know, either generally or specifically. This information is used:

3.1.to correspond with you or deal with you as you expect;

3.2.in a collective way not referable to any particular individual, for the purpose of quality control and improvement of our site;

3.3.to send you news about the services to which you have signed up;

3.4.to tell you about other of our services or services of sister web sites.

4.WEBSITE USAGE INFORMATION

We may use software embedded in our website (such as JavaScript) to collect information about pages you view and how you have reached them, what you do when you visit a page, the length of time you remain on the page, and how we perform in providing content to you. We do not presently associate such information with an identifiable person.

5.FINANCIAL INFORMATION RELATING TO YOUR CREDIT CARDS

This information is never taken by us either through our website or otherwise. At the point of payment, you are transferred to a secure page on the website of Stripe. That page may be dressed in our “livery”, but it is not controlled by us. Our staff and contractors never have access to it. For purchases made through means other than our website, we do not store any credit card details past the point of transaction.

6.THIRD PARTY ADVERTISING

Third parties may advertise on our web site. In doing so, those parties, their agents or other companies working for them may use technology that automatically collects your IP address when they send an advertisement that appears on our site to your browser. They may also use other technology such as cookies or JavaScript to personalise the content of, and to measure the performance of their adverts. We do not have control over these technologies or the data that these parties obtain. Accordingly, this privacy notice does not cover the information practices of these third parties.

7.INFORMATION WE OBTAIN FROM THIRD PARTIES

Although we do not disclose your personal information to any third party (except as set out in this notice), we do receive data which is indirectly made up from your personal information, from software services such as Google Analytics and others. No such information is identifiable to you.

8.CONTENT YOU PROVIDE TO US WITH A VIEW TO BE USED BY THIRD PARTY

If you provide information to us with a view to it being read, copied, downloaded, or used by other people, we accept no responsibility for what that third party may do with it. It is up to you to satisfy yourself about the privacy level of every person who might see your information. If it is available to all the World, neither we nor you have no control whatever as to how it is used.

9.COOKIES

Cookies are small text files that are placed on your computer’s hard drive through your web browser when you visit any web site. They are widely used to make web sites work, or work more efficiently, as well as to provide information to the owners of the site.

Like all other users of cookies, we may request the return of information from your computer when your browser requests a web page from our server. Cookies enable our web server to identify you to us, and to track your actions and the pages you visit while you use our website. The cookies we use may last for a single visit to our site (they are deleted from your computer when you close your browser), or may remain on your computer until you delete them or until a defined period of time has passed.

Although your browser software enables you to disable cookies, we recommend that you allow the use of cookies in order to take advantage of the features of our website that rely on their use. If you prevent their use, you will not be able to use all the functionality of our website. Here are the ways we use cookies:

9.1.to record whether you have accepted the use of cookies on our web site. This is solely to comply with the law. If you have chosen not to accept cookies, we will not use cookies for your visit, but unfortunately, our site will not work well for you.

9.2.to allow essential parts of our web site to operate for you.

9.3.to operate our content management system.

9.4.to operate the online notification form – the form that you use to contact us for any reason. This cookie is set on your arrival at our web site and deleted when you close your browser.

9.5.to enhance security on our contact form. It is set for use only through the contact form. This cookie is deleted when you close your browser.

9.6.to collect information about how visitors use our site. We use the information to improve your experience of our site and enable us to increase sales. This cookie collects information in an anonymous form, including the number of visitors to the site, where visitors have come to the site from, and the pages they visited.

9.7.to enable you to watch videos we have placed on YouTube. YouTube will not store personally identifiable cookie information when you use YouTube’s privacy-enhanced mode.

10.COMPLAINING

When we receive a complaint, we record all the information you have given to us. We use that information to resolve your complaint. If your complaint reasonably requires us to contact some other person, we may decide to give to that other person some of the information contained in your complaint. We do this as infrequently as possible, but it is a matter for our sole discretion as to whether we do give information, and if we do, what that information is.

We may also compile statistics showing information obtained from this source to assess the level of service we provide, but not in a way that could identify you or any other person.

11.RE-MARKETING

We may use re-marketing from time to time. This involves Google or some other supplier placing a tag or marker on your website in order to be able to serve to you an advert for our products / services when you visit some other website.

12.AFFILIATE INFORMATION

This is information given to us by you in your capacity as an affiliate of us or a customer or client of ours. Such information is retained for business use only. We undertake to preserve the confidentiality of the information and of the terms of our relationship. It is not used for any other purpose. We expect any affiliate to agree to reciprocate this policy. As an exception to this, we have the right to disclose your first name and URL of your affiliate connection to other affiliates and to any other person or organisation, on and off site. The reason is solely to enable us to mention winners and others whose performance as an affiliate is in some way outstanding.

13.USE OF SITE BY CHILDREN

We do not market to children, nor do we sell products or services for purchase by children. If you are under 18, you may use our site only with consent from a parent or guardian.

14.DISCLOSURE TO GOVERNMENT AND THEIR AGENCIES

We are subject to the law like everyone else. We may be required to give information to legal authorities if they so request or if they have the proper authorisation such as a search warrant or court order.

15.COMPLIANCE WITH THE LAW

This privacy policy has been compiled so as to comply with the law of every jurisdiction in which we aim to do business. If you think it fails to satisfy the law of your country, we should like to hear from you, but ultimately it is your choice as to whether you wish to use our website.

16.REVIEW OR UPDATE PERSONALLY IDENTIFIABLE INFORMATION

In line with GDPR, at any time you may review or update the personally identifiable information that we hold about you, by contacting us at david@crowley-group.com. To better safeguard your information, we will also take reasonable steps to verify your identity before granting access or making corrections to your information.

17.REMOVAL OF YOUR INFORMATION

In line with GDPR, if you wish us to remove personally identifiable information from our web site, you may contact us at david@crowley-group.com. To better safeguard your information, we will also take reasonable steps to verify your identity before granting access or making corrections to your information.

18.DATA MAY BE “PROCESSED” OUTSIDE THE REPUBLIC OF IRELAND

Our web sites are hosted in Ireland. We also use outsourced services in countries outside the EU from time to time in other aspects of our business. Accordingly, data obtained within the Republic of Ireland may be “processed” outside the Republic of Ireland and data obtained in any other country may be processed within or outside that country.

19.TRUSTPILOT

In order to ensure are customers are happy with the products they receive, we use the Trustpilot review service. When you buy a product from us you will be invited to leave a review on our Trustpilot page, the decision in whether you participate in this is totally yours. Trustpilot maintains a record of the email that is sent to you for a period of 30 days, after which it is automatically deleted along with your data from their servers in Irish-based secure data centres.

If you have any question regarding the above privacy policy, or would like any more information, please contact us at david@crowley-group.com.