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Each Room Had a Balcony - Ours Overlooked the... - Review of Sheraton Music City Hotel

We were lucky to get this hotel for a very reasonable rate. We were pleasantly surprised when we saw what a aesthetically pleasing place it was! Each room had a balcony - ours overlooked the pool and courtyard. I took advantage of both the balcony and terrace. The hotel is near the airport, but it's not a very busy airport, or it didn't seem to be. The young man at the front desk was very friendly and helpful. We had a car, so we drove into the city, but many people seemed to take advantage of the hotel shuttle and the cabs that were always lined up. Breakfast was ok, not great. If you order the buffet, they will make you eggs and/or a waffle upon request. That made it much better. They did have. Lovely selection of fruit. The plaques by the conference rooms told the interesting history of the area.Would love to go back!

This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

jmorrissey, General Manager at Sheraton Music City Hotel, responded to this review,
April 23, 2013

I thank the guest for their feedback regarding their experience at the hotel.

All hotel rooms have either a balcony or a patio. We are the only hotel in Nashville that has this feature. Thanks for the positive positive comments regardign the desk. We are guest centric and it is good to see this was demonstrated throughout your visit.

My compiments on asking for cook to order items offered on the buffet that did not meet your expectation. We do accomodate these requests frequently.

Sincerely,

Jim MorrisseyGeneral Manager

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Thank you. We appreciate your input.

This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

This hotel was not worth the money we paid to stay. It is huge and it takes 20min to find any room in the facility. Tons of walking! Room service apparently goes until 1100pm, but we called at 1040 and no one answered or returned our calls. All the brochures and books in the room were dirty and ripped. Bed was fairly comfortable, but room was super noisy. We could hear airplanes and interstate traffic all night. Not worth the $250 a night we spent here! Very disappointing!! Stay somewhere else.

Stayed at this hotel for three nights during a conference. The property is nice and hotel staff are friendly, but this hotel isn't near anything but other hotels. The airport is about 10 minutes away but there are no restaurants or stores within a few mile range. That coupled with the fact that the hotel is limited with food choices and does not have any gift store, I was often starving/thirsty (did not have a rental car). The restaurant was just ok and only had a very pricey buffet during lunch hours. As for the room, the room was clean and spacious. The bathroom was clean and average size. The rooms had balconies which was a nice feature. It was about 15 minutes ($16 cab ride) to Opry Mills Mall/Resort area. I was told it was $30 cab ride to downtown Nashville. If I were stay here again, I would consider a rental car to drive to restaurants, stores, etc. The traffic in this area was mild so even the less agressive driver would enjoy driving around.

The highlight of this property is the staff who handled our meeting. Unfortunately, the property itself cannot cannot exceed an average rating. The location is not near downtown Nashville, and it would be more appropriate to call it "Sheraton Airport". The grounds give it a scenic photographic quality but reality is you will experience noise throughout this hotel. It may be from the airport, freeway, or other hotel guests in the courtyard. Not a sleep friendly property with out earplugs. This property's location should exclude it from plans unless you are attending a meeting there or need a property near the airport.For a full service hotel their food service is a joke. Restaurant is consistently understaffed, and the menu lacks any originality or regional flair. They must have a cook, not a chef.Rooms are adequate but not exceptional. Like I said, average.

The staff is friendly and they try hard but they show an average knowledge of basic hospitality rules. They tried hard but they almost always felt short. The room was spacious and clean and adequate for business travel. Good size bathroom but rather tiny bath.The restaurant is just awful - a bellow average coffee shop. Considering that you are in the middle of nowhere and there is no other restaurant in a walking distance, you are out of luck for your breakfast and for lunch (if you are attending a conference.) Even the bar is not adequate - the only good thing you can say is that you will stay sober for ever as they don't have time to serve you.

Very comfortable, the beds were awesome. I like that they have a separate wing for dogs with plenty of walking area. Would love to have explored more of the complex. We would have stayed longer if offered a discount for an extended stay like other Starwood properties.

Stayed April 2013, traveled with friends

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

jmorrissey, General Manager at Sheraton Music City Hotel, responded to this review,
April 17, 2013

I thank the guest for their feedback regarding their stay.

We are a pet friendly hotel and one of our advantages is the space outside the hotel to walk a dog. The hotel is situation on 23 acres and there is a lot of grass for dogs!

Sincerely,

Jim MorrisseyGeneral Manager

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The campus is gorgeous. The grounds are well kept. My room was on the second floor and was very spacious. Complimentary coffee maker and 1-cup packets were available. Flat screen TV included. Beautiful balcony view of the inner courtyard.

I stayed here compliments of my company Emdeon during my new hire orientation. I would be thrilled to stay here again.

Stayed April 2013

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Also Known As:

Sheraton Hotel Nashville

Sheraton Nashville

Nashville Sheraton

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