Our FAQ may help you to find the answers you seek. If technical intervention is required, please contact Tone Dog for a consultation/tech appointment.

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Top 3 Frequently Asked Questions

Q: How do I access my email via the internet?

A: All of our hosting packages come with "webmail". Webmail allows you to access your email box by simply visiting a website and providing your email address and password. To visit webmail for your account simply go to www.yourdomainname.com/webmail. At the login prompt use your full email address as the username, and then enter your password. You will be prompted with two choices for webmail. "Horde" (on the left side) is very full featured but also a little more complicated to use. "SquirrelMail" on the right has less features but is far simpler to use. Choose your webmail program and you're all set.

A note on webmail. When accessing your account via webmail, any mail that is left unread or has not been deleted will remain on the server until you connect to your email account via POP (using Outlook Express for example). At that time all email would be downloaded to your computer. This is useful if you are away from your main computer and access webmail. You can rest assured that when you get home, all of the email that you have left in webmail will be there for you!

Q: Do you accept credit cards?

A: Yes, we accept Visa, Mastercard, Discover, American Express as well as checks, U.S. Money Orders, and Pay Pal payment and of course, cash. You choose the payment method most convenient for you.

Q: I already have a website and I am hosted, but your prices are better. How do I switch?

A: Once you have placed or order with us you will receive a confirmation that your account has been created. In that confirmation email will provide step by step instructions on how to change your name server records with your existing registrar. We can also transfer your domain to Tone Dog which allows us to serve you even better by helping to manage your domain name for you!