If you are having faded or uneven prints, see if your printer cartridge ink level is low by checking the LCD screen. If the ink levels are not low make sure that the ink cartridge has been properly inserted into the printer using the ink cartridge installation guide.

The printhead is the component of the printer that puts the ink onto the paper. It is very common that it will become clogged or obstructed. As a final resort clean the printhead of the printer. For further instructions on how to do this view our printhead maintenance guide.

If the previous two issues did not fix your problem, there could be something wrong with the scanner piece. This can be fixed simply by replacing the scanner piece with a new one. Please view our scanning piece installation guide for assistance.

The ribbon cables connect the motherboard to the screen and supply power, as well as allow the transfer of data. For a guide on how to take apart and clean the ribbon cables view our ribbon cable maintenance guide.

I'm having that problem with some of the lines but not all of them. I've replaced cartridges, cleaned heads, updated drivers, gone through all of their troubleshooting, messaged HP back & forth and done everything they said to do. They told me to buy a new printer. :(