The ‘Working Together’ app aids the delivery and impact of local services for the vulnerable. Use the ‘Working-together app’ to have a greater understanding of each client journey providing a more relevant and effective service:

Pick up on trends: Learn how clients are developing in other services to see if there is a trend in their behaviours. This identification will help target issues more rapidly and effectively.

Better decision making processes: sharing thoughts and ideas with other services will help make more informed decisions. Tapping into a wider pool of knowledge is always better than a narrower point of view.

Continuity of care: It’s important that services talk to one another so that clients can be guided through a network of organisations in a seamless way. Clients sometimes are fed up in always dealing with services which are disjointed. Services which understand each client journey gives rise to treating issues in a holistic manner.

Learn from feedback: This technology enables clients to have their say on their experiences with services. Feedback always helps services to learn and adapt as they go.

We are delighted to announce, our extension plans for our freehold property in Poole, is soon to become a reality.

Due to unabating demand for our services, we are constantly desperate to increase our supply of bedroom units for the many people within our local community facing adversity. About a year ago we decided to extend our freehold property by increasing its full capacity to nine bedroom units (an increase by five!)

The financial support we have received from various Trusts and Foundations has been overwhelming. Our gratitude extends to ‘Talbot Village Trust’, ‘Garfield Weston Foundation’, ‘Trusthouse Foundation’, ‘The Beatrice Laing Foundation’ and ‘The Bernard Sunley Charitable Foundation’. These philanthropic/funding bodies has helped us secure total project costs.

Building works commenced last week (see pictures below) and are set for a completion date of January 2017. We look forward to housing such vulnerable persons, enabling them the opportunity to rehabilitate their lives.

We consider this Quality Assurance standard a big deal! Without boring you with the in depth details, in a nut shell, this accreditation means our organisation, after great measure of dedication, has been externally audited and approved as having effective policies and processes. This means that we are a responsible provider and do everything by the book!

We were so lucky with the weather once again this year. The date of the event was the only day that week that did not suffer torrential rain! Besides the weather, the day was a huge success and we thank everyone for coming.

We had lots going on. There was a live band performing throughout thanks to Vita Nova who put on a terrific show. Many of our guests from the various agencies we liaise with had the opportunity to put up a stand and hand out lots of leaflets and information to other guests which provided a great hub for networking. The BBQ proved to be very popular too. All foods were donated by Waitrose (both the Winton and Wimbourne branches). Also, within our log cabins there was tea/coffee and a selection of cakes and pastries. Inside the log cabin we were also flaunting our new interactive whiteboard which was donated by JP Morgan.

Our main event for the day was the Award Ceremony. This is our opportunity to celebrate the significant developments client’s have achieved over the course of the year. Many high achievement awards were granted to various clients. We thank Abbey Life Assurance for donating these awards.

We want to also thank the many organisations (see list below) that helped us with our summer appeal – providing many items to help our clients enjoy the summer i.e. soaps & toiletries, sun cream, sunglasses and items of clothing.

And lastly, we would be remiss not to mention our annual raffle draw! Lots of local businesses were so kind to donate various prizes for the many winners (please see list below).

· To achieve and maintain a level of quality which enhances Hope Housing Training and Support Ltd. reputation with customers.

· To ensure compliance with relevant statutory and safety requirements.

· To endeavour, at all times, to maximise customer satisfaction with the services provided by Hope Housing Training and Support Ltd.

QUALITY POLICY:

Hope Housing Training and Support Ltd. Quality Policy is to achieve sustained, profitable growth by providing services which consistently satisfy the needs and expectations of its customers.

This level of quality through adoption of a system of procedures that reflect the competence of the Company to existing customers, potential customers, and independent auditing authorities.

Achievement of this policy involves all staff, who are individually responsible for the quality of their work, resulting in a continually improving working environment for all. This policy is provided and explained to each employee by the Chief Executive.

MISSION STATEMENT

We provide accommodation, supported in an environment appropriate to the individual’s needs with the objective to move them on to independent living when they are ready.

The organisation believes in the right of the individual to be treated with respect and due regard at all times, adhering to a comprehensive Equal Opportunities Ethos.

We aim to offer the highest possible quality of service which reflects the diversity of our client’s needs.