The work of information mediators: A comparison of librarians and intelligent software agents

Laura Zick

Abstract

In this paper, the author examines the characteristics of information agency, the work of librarians and of intelligent agents as information mediators, the differences between human and software agents, the possible tasks for software agents in libraries, and speculates on the future of human and software agency. A typical medical library-based information need is presented and the attendant information processes are examined. The author describes the future of information mediation as based on efficient interaction between human and software agents and provides examples of possible collaborative information tasks.