Ten years on top – FCM named Europe’s Leading TMC

For a tenth time since 2008, FCM Travel Solutions has been named Europe’s Leading Travel Management Company at the World Travel Awards.

FCM Travel Solutions, the flagship business travel division of Flight Centre Travel Group, has been named as the Leading Travel Management Company for Europe for the tenth year at the prestigious World Travel Awards.

The World Travel Awards programme celebrates its 25th anniversary this year and is acknowledged across the globe as the ultimate travel accolade. Awards are voted for by travel and tourism professionals worldwide and these accolades recognise the commitment to excellence FCM has demonstrated over the past 12 months.

This year’s award is particularly significant for FCM as 2018 has been a landmark year so far for the travel management company in terms of strengthening its equity-owned operations in the Nordics and Germany and launching innovative new business travel technology products in these markets.

FCM opened a new office in Berlin in January 2018, which will serve as its head office in Germany and has capacity for 100 employees. The Berlin office is already managing a client portfolio of around €50M, as well as handling a total of €8.5M of new business in Germany from new multinational clients won recently by FCM.

FCM has also introduced its powerful new technology platform FCM Connect, an innovative suite of next-generation interconnected business travel tools that gives clients a complete travel resource and transforms the user’s experience, whether booker, traveller or manager. The gateway to FCM Connect is ‘HUB’, which links the user to eight integrated evolutionary FCM-owned tools and superior third-party solutions from pre-trip approval and booking, to reporting and traveller tracking.

Sam, FCM’s ground-breaking “Smart Assistant for Mobile” for business travellers has been launched across Europe. Sam blends a powerful mix of Artificial Intelligence with the expertise of real FCM travel consultants to provide business travellers with personalised information about their trip via a chat-based interface on their mobile device. The highly interactive, travel-savvy app assists business travellers before, during and after their trip with everything from itinerary management, air and hotel bookings and flight updates to local city and country information, local weather reports, driving directions and security alerts. Sam was first launched via the global app store in November 2017 in the UK, USA, Canada, France and Switzerland, but has now been deployed in 15 additional markets worldwide including Germany, Belgium, Netherlands and the Nordics. Sam’s premium features for use by FCM clients’ travellers include auto-synching the traveller’s bookings, integrated self-booking tool, live chat with an FCM consultant to provide service and make or amend bookings on the move; and the option for the user to ‘share location’ via FCM’s Secure risk management technology.

“This is an exciting time for FCM in Europe in terms of expansion and innovation, which is part of our overall strategy to provide unique services and experiences to our client’s travellers, bookers and managers,” said Norris

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Testimonials

Thanks to FCm Travel Solutions Malta for a fabulous cruise experience on the Nvl Epic . Me and my 2 kids had a blast. One of the best weeks of my life. And a great big thanks to Agnes Mizzi @ Gozo branch for her massive help.

Jean Pierre Camilleri

What an incredible trip we had, In Athens the Arethusa Hotel was budget friendly, clean, spacious rooms and the staff were all smiles, the breakfast was abundant,a 2 minute walk from the Airport bus and Syntagma Square, centrally located near everything. The Greek Islands were amazing, The Celestyal Olympia Cruise ship was really good, friendly staff,very clean and food was delicious, Highly recommend all of the above.

Special thanks FCM Travel Gozo

Rita Sultana

An 8 day Easter tour with Stellina Holidays by FCM Travel to Germany & Austria will never be forgotten. Everything was just awesome! Planning the days of the tour to visit fantastic places around Germany & Austria, the accommodation & superb food at the hotel & the professional not just one but two tour leaders. I do highly recommend to travel with FCM Travel for a fantastic holiday of your dreams. 5 star in every aspect! Thank you guys! I got used to all of you as a family, goodbyes were hard t…

Antoine Calleja

Well organised, lovely people and wonderful sites! Thanks to all!

Lorna Schembri

I am 78 years old and my hobby is traveling. I vote FCm as the best by far the tour operators I have ever come across in my 60 years of traveling. Roll on next vacation. I can’t wait.

Alfred Zammit

Thanks to FCM Travel & Maria at Valletta, we had a wonderfull experience on the NCL EPIC it was a dream come true for us & my son Andrew. Hope to see you next year

Sheila Cutajar

Had a great week on The Harmony of the seas! Loved the cruise liner, service,food and activities! Was a last minute cruise but still had a great cabin with a boardwalk view. Thanks to Jonathan Vella as I had constant support from him when had some minor problems that were solved while I enjoyed my holiday. Thumbs up to him as I found his help even after office hours! Highly satisfied!

Liz Nvr

Great tour leaders, very well organized tour around Germany and Austria…defiantly FCM is the best. Thank you from me and my family .

Michelle Vasallo

We enjoyed an amazing trip in Turin to watch Juve vs Napoli and Juve vs Lyon. Thumbs up for a very well organised tour. Our tour leader Peter Paul Gauci had even to deal with a massive six hour delay by Airmalta !! Will travel again with you surely.