We regret to hear the difficulties that you are experiencing and we thank you for bringing your concern to our attention.

In response to your query we would like to inform you that kindly share your contact number, city and state name with suitable timing to call you for better assistance.

In response to your second query we would like to inform you that, currently we don't have any update for your handset however the expected date of software update for this device is month of September.

For your convenience, our support staff is available 10:00 AM to 7:00 PM, 7 days a week. Please call us at 1860-200-7500 for immediate support.