– In each Florida claims office, providing the names of local, independent accounting firms that are available to review and assist claimants in preparing claims documentation. The fees for these accountants will be submitted with the claimant’s GCCF submission as an expense, reimbursable by the GCCF.

– In each Florida claims office, providing a named contact person who is part of Florida claims’ team to allow claimants to obtain additional information on the status of their claim.

– Coordinating the claims process through one person in Florida and one person in Washington in an effort to assure responsiveness and efficiency.

– Having GCCF accountants on site or available by appointment to answer questions for claimants about their claim determination calculations.

– Summarizing, by general category, the reasons for claims being denied to assist with educating claimants and possibly preventing future denials.