Bringing your experience and working with colleagues using methods and tools to design and deliver high quality digital solutions for frontline end-users

Working closely with front line end-users and Product Owners to discover, research and capture their needs

Identify the business benefits to be realised through the new services & products, and how to measure them

Creating Service Design artefacts and outputs to be used throughout the solution's delivery

Creating Personas and User Journeys reflecting the User Research to take into Design and Delivery

Working with Business Analysts to create wireframes and prototypes to bring solution options to life

Working closely with Product Owners to create the UX designs in line with their service & product backlog

Working with those across the Agile delivery lifecycle including Delivery Management, BA, Content, Architecture, Development, Integration, Test, Business Change, Project and Release Management

Supporting business development activity such as developing and responding to opportunities, preparing materials for client presentations and pitches, and taking part in marketing activities

Supporting practice development activity such as involvement in Guilds, developing internal training courses and organising events

Essential Requirements:

Experience as a UX or Service designer and the end to end UX or Service design process, working on digital or technology transformation projects either at a leading consultancy, agency or Government organisation

Experience in designing, planning and facilitating user research and user testing in order to discover, capture, and document the needs of end-users, and taking ownership of them during the delivery lifecycle