01/19/2017

If you are unable to activate your Autodesk software, connect to the cloud, or launch your software due to security on your machine you can attempt to do the following. I strongly recommend that you add the URLs below to your antivirus exceptions.

For Antivirus software

Given directly from Autodesk Tech support:

Antivirus software can affect the installation of the program. After the program is installed, if you can make exclusions in your antivirus software, it may be useful to exclude the Autodesk folders:

If you are using AutoCAD Electrical, you may need to add an exception to:

C:\Users\YOUR-USER-NAME\Documents\Acade 201x (where x varies depending upon your version of the product)

For Internet Securities

Given directly from Autodesk Tech support:

The following list of sites should be added to the "Trusted Sites" (Internet Options). They should be allowed to communicate through ports 80 and 443, and have an exception rule on proxy for anonymous access: NOTE: If any of the error when entering them put the https:// in front of it and remove the asterisk*.*.autodesk.com *.virtualearth.net *.cloudfront.net *.google-analytics.com *.akamaiedge.net *.amazonaws.com *.getsatisfaction.com *.autocadws.com *.akamaintechnologies.com *.msecnd.net *.microsoft.com *.google.com *.edgekey.net *.newrelic.com *.velasystems.com *.nr-data.net *.hotjar.com *.optimizely.com cdn.jsdelivr.net

https://cdn.web-platform.io/

https://nexus.ensighten.com

Below are extra items that are also very important to verify on the user machine when working in the software, installing/downloading or working with or in the cloud.

Here is a link to proxy server information as well as more information on trusted Autodesk sites. Proxy Server settings

Turn off the User account control setting

Open User Account Control Settings by clicking the Start button , and then clicking Control Panel. In the search box, type uac, and then click Change User Account Control settings.

To turn off UAC, move the slider to the Never notify position, and then click OK. If you're prompted for an administrator password or confirmation, type the password or provide confirmation. You will need to restart your computer for UAC to be turned off.

User machine temp folder

Empty out your temp folder of everything that will allow you to delete. If the item(s) have not been saved somewhere else it will not allow you to delete it and you can hit the skip button. The temp folder is found in the C:\Users\your user profile folder\AppData\Local\ folder.

01/03/2017

Problem: When you install AutoCAD (or other Autodesk programs) you see a message

“Microsoft Internet Explorer 7.0 Service Pack 1 or later was not detected on this computer. This browser is required by the product you are installing”

The installer is trying to find something in the Registry or on the hard drive for the version of Internet Explorer (IE). Where it’s looking it is unable to find it.

1st: Try logging in as a different user that has Admin permissions on this machine and try installing again.

Next: I would uninstall/reinstall IE 11.1) Open up Control Panel>Programs and Features and click the link “Turn Windows features on or off”2) Uncheck “Internet Explorer 11”3) Click Ok 4) It should uninstall it, reboot and login again.5) Open up Control Panel>Programs and Features and click the link “Turn Windows features on or off”6) Check “Internet Explorer 11”7) It should install it, reboot, login and try installing again.

The goal is for IE to be installed in a manner that the installer can recognize it. Once recognized you won’t have that message anymore.