Premier Pet Steps Raised Panel 2-Step Non-Skid Tread

Dog Steps

Premier Pet Steps Raised Panel 2-Step Non-Skid Tread

Don't make your pet jump any longer! Made from Red Oak and able to hold over 300 lbs, these pet steps are gorgeous and functional! Using dog stairs early in life can significantly reduce the likelihood of your dog developing a debilitating hip or joint condition later in life.

These high quality dog steps are made in the USA using only the highest quality wood, stains and finishes. These materials resists water marks and scratches while standing up the rigors of family and pets. Red Oak boards from the Appalachian mountains are carefully hand-selected for your decorative 2-Step dog stairs. During the assembly process, the corners are reinforced and braced to prevent twisting during use.

Premier Pet Steps brings the warmth and feel of Real Solid Red Oak Wood into your home. Stop procrastinating! Use this beautiful set of dog steps for both large and small dogs for a lifetime of comfort and safety!

We hope you are always happy with your purchase from PlaySafePetStairs.com. However, if you are dissatisfied with your purchase for any reason, you may return it for a refund of 100% of the product purchase price.

For ease of reference, you may click on any of the following links to jump to one of the topics addressed in this policy:

Return Policy

We provide a 30-day, no questions asked, money back guarantee on all products purchased, as long as they are returned in good condition. We will pay the return shipping costs if the return is due to a defective product or is a result of our error (ie, you received an incorrect item). Otherwise, if you want to return an item, you will be responsible for the return shipping costs. The initial cost of shipping and handling fees are not eligible for refund. All returned items must be unused, in new condition, and in their original packaging including all hardware and instructional components. Items are also subject to a restocking fee.

You may also ask to receive a replacement or exchange for another item. No restocking fee is charged if the initial items are returned in perfect condition. We will not accept items that are not in their original condition, are damaged, or are missing parts. Any returned item deemed not to fall within the preceding criteria will be returned, with no credit issued, at the customer's expense.

All returns are required to have a Return Authorization Number issued within 30 days of the date of purchase, unless otherwise stated on the item's page. Once the Return Authorization Number is acquired, you have 30 days to return the item(s).

Once we have processed your return, we will issue a credit to the credit card you used to make your purchase from us. You should expect to receive your refund within 15 business days after we have received your return. It may take your bank a few days to post the refund to your account. We'll notify you via e-mail of your refund once we've received and processed your return.

Procedure

1. Call or email us to request returning the product. 2. You will receive a Return Authorization Number via email. Write this RMA Number on the return package to avoid delays to your refund or exchange3. Please send the item you wish to return, along with a copy of the original invoice or packing slip, via USPS Priority Mail to the address we provided in your RMA email

If you have any questions, please contact us at (888) 987-0456 or RefundPolicy@PlaySafePetStairs.com

Refused Orders

If you legitimately ordered from us and then refuse receipt of an item when delivered by UPS, USPS or any other common carrier, credit will be issued for the item, minus the initial shipping, return shipping, and a restocking fee.

Restocking Fee Breakdown

Exchanges

If an item is exchanged for a similar item of equal or greater value, the restocking fee will be waived on the original order. Note: Restocking Fees for Mr. Herzher's items are not eligible to be waived.

Q. WHY SHOULD I USE DOG STAIRS WHEN MY DOG CAN JUMP?

A. Lots of Reasons! Dog stairs minimize the impact on your dog’s paws, legs, and back that can cause serious injury over a lifetime of jumping. You may see a happy, jumping doggy now but internally the joint and back strain is taking a toll, eventually resulting in arthritis and large medical bills. Limiting jumping minimizes injuries and is one of the best ways to prevent an early onset of arthritis. Proactively using dog steps can save your dog and your wallet!

Q. ARE PET STEPS AND PET RAMPS BENEFICIAL FOR HEALTHY, YOUNG PETS?

A. Absolutely! A little forethought and planning can reap huge rewards down the line. Preventative measures taken in your pet's youth can decrease the effects of joint diseases as your pet ages. Your pet can safely and easily access beds, couches, and cars, eliminating risks and promoting superior bone, muscle and joint health. Plus our steps improve the quality of life for pets who normally couldn’t reach higher places. Using pet stairs or extending a ramp could actually be extending your pet’s happy and healthy productive years.

Q. CAN MY CAT USE PET STAIRS?

A. Yes, pet stairs are a great way for cats to access higher locations with minimum strain to their back and legs. Just because a cat has 9 lives and always land on their feet, doesn't mean they don't do damage to their joints each time. Pet stair access for your cat provides great preventative measures to keep them safe.

Q. WHY WOULD I USE A DOG RAMP RATHER THAN DOG STAIRS?

A. A dog ramp may be a better solution for post-surgical, aging, or injured pets that have difficulty climbing stairs. In addition, dog ramps are designed for portability and easier for access into cars and trucks; saving your back from the strain of lifting your heavy pet!

Q. CAN ALL PETS LEARN TO USE PET STAIRS?

A. We don't see why not! With patience, you can teach any animal to use their pet stairs. It will be worth the training effort to give them a lifetime of wellness. Watch our video "How to Teach Your Dog to Use Stairs" for dog training tips.

Q. ARE PET STAIRS REALLY WORTH THE MONEY?

A. Definitely! Using pet stairs is a very cost-effective way to keep your pet safe and reduce the number of trips your pet may need to the vet's office. A pet ramp is a great solution for aging, post-surgical, or injured pets that have difficulty climbing stairs. In addition, pet ramps are designed for portability and easier for access into cars and trucks; saving your back from the strain of lifting your heavy pet!

Q. ARE ALL DOG STAIRS THE SAME?

A. No; there are dog stairs for small dogs and dog stairs for large dogs. Dog stairs come in varying widths and heights for different dog breeds and sizes. The article "How to Find the Best Dogs Stairs" gives great information on finding the best dog stairs for your dog.

Play Safe Pet Stairs is a privately owned, founder-led company whose philosophy centers on our pet’s comfort, independence, and safety because the well-being of our pet is very important to us.

As animal lovers, we appreciate the need to treat our furry friends like family members. We understand that our four-legged companions fill our hearts with a unique kind of love and loyalty that begins to define us.

We’re always looking for items that will make a positive difference for us and our pets. We believe in educating and empowering ourselves and like-minded pet owners so we can all give our animals the healthy mental and physical lifestyle they deserve.

Meet Our Founder

Pam Wiselogel, founder of Play Safe Pet Stairs, grew up in Florida where she was always taking in the stray animals of the neighborhood (much to the dismay of her parents).

Currently, she is lucky that her family includes her super dog, Abby, as well as a farm-full of awesome horses and barn cats; all of which were rescued in one way or another.

What Do We Do Locally?

Pam is passionate about animal welfare and proud to lead a company that allows her to give back to the local community. You can often find Pam and her faithful companion, Abby, participating in the local Yappy Hours, Mutt Marches, Strut Your Mutts, and Humane Society charity events.

Pam truly cares about the comfort, independence, and safety of our animals and those of all animal lovers.

What Can We Do For You?

Because you are why we do what we do, we’re dedicated to responding to your needs quickly and efficiently, giving you the personal interaction you deserve. We offer our pet services because we love the work we do. We love the industry and the people we meet. We love to talk about our pets. We love to make the world a better place for all animals. We strive to deliver excellent customer service, convenience, and peace of mind to every single pet lover.

What’s Important to Us?

In addition to serving you with complete satisfaction, we live for bike rides, road trips, boating adventures, camping, and snuggle-time with our favorite tail-waggers! We know how important it is to keep an eye on our pets during playtime so we focus on products that can help us keep them safe.

Our pet stairs and pet ramps for animals of all sizes benefit our pets whether they are trying to reach the bed, boat, couch, car, or pool.

As avid pet-fanatics and outdoor enthusiasts, we use our own products to provide our pets with the ultimate happy, healthy life.

We Know Our Product Line!

As safety conscious pet owners, our main goal is to offer products that give you and your pampered pet years of use and joy.

Our goal has never been to become the largest generic product pet store but rather to focus on being the expert on awesome products we offer.

By knowing our dog stairs and dog ramp products intimately, we can better assist you in determining which product would be the best solution for your pet needs.

We cater to pet lovers, like you, who put a high priority on your pet’s well-beingand we truly work hard to keep you and your pet happy!