Explains your rights to you

Helps you prepare your emails

We provide a wide range of flexible email templates for you to adapt to your needs – just slot in the specific details for your case, and in a few short clicks your issue will be ready to go.

Creates a case file for you

Your case file is a secure online location for all important documents regarding your issue. You can upload photos, tickets, copies of receipts or external emails from before you raised your issue with Resolver.

Lets you record all your communications

One of the most important aspects of a complicated issue is keeping a record of all your correspondence regarding the complaint – Resolver does this for you automatically.

Lets you know when to escalate your complaint

If you’re not satisfied with the initial response from the organisation you have an issue with, our escalation process will let you know when you can raise your complaint to the next level of seniority and, ultimately to an ombudsman or regulator, where appropriate.

Here's what some of our 2,636,117 users had to say

I used Resolver to get through to Iresa Energy about a refund payment. I had no luck in emailing Iresa even after weeks of trying.So, I signed up to Resolver, filled in all the details, and clicked the send button! Within one hour I had an email from Iresa apologizing and got all of my credit refunds fully paid within two weeks.. It worked for me. Thanks
Vince E
via trustpilot

Thanks Resolver for mediating in a successful dispute with Scottish Power. A very speedy resolution.
Kev
via trustpilot

Philippa had an on-going issue with EDF for over 3-months with her billing and was looking for help. Within a week using resolver Philippa had her case was resolved and she received a refund of over £200. She said: “I wish I had done something about this problem before, but now I am going to spend the money.”
Philippa
via email

I had to write to express my sincere thanks for resolving my on-going case with Scottish Power. I received a satisfactory response from them within days of your intervention - I had been getting the "run around" since December. What a weight off my mind.
Joanna Yates
via email

I helped my daughter in law complain about her packaged bank account and she received almost £1,000 about 2 weeks ago.
Also, I have had considerable problems with Hotpoint re. their tumble dryer debacle. After many weeks of being ignored by them, I made a complaint through Resolver and they contacted me within a couple of days. So, hopefully, things will be sorted soon.
Keep up the good work - I will definitely be using you again and recommending you to friends/family.
Jayne Skuse
via email

Spark Energy provides

Using Resolver, you can submit an issue about 3 services offered by Spark Energy. Your case will be sent to the correct person or team at Spark Energy and escalated at the correct times, to the correct person, if required.

Spark Energy Electricity Supply

You can use the Resolver system to help you at every stage.
You can use it to escalate your issue to all four levels of Spark Energy complaints.
If your complaint is not resolved by Spark Energy, you can then package it up and send it to the Ombudsman Services.

Spark Energy Dual Fuel (Gas & Electricity) Supply

You can use the Resolver system to help you at every stage.
You can use it to escalate your issue to all four levels of Spark Energy complaints.
If your complaint is not resolved by Spark Energy, you can then package it up and send it to the Ombudsman Services.

Spark Energy Gas Supply

You can use the Resolver system to help you at every stage.
You can use it to escalate your issue to all four levels of Spark Energy complaints.
If your complaint is not resolved by Spark Energy, you can then package it up and send it to the Ombudsman Services.

Want to start a complaint about Spark Energy?

Helping you with Spark Energy

How do I make a Spark Energy complaint using Resolver?

If you want to make a complaint about Spark Energy using Resolver, then the process could not be simpler. Read and understand your consumer rights then answer a few simple questions to help Resolver prepare your email (which you can review and edit) that clarifies the issue, and gets the best from your complaint. You will be given the option to make your complaint by phone via our mobile app.

How does my Spark Energy case file work?

Resolver allows you to keep a record of any email correspondence sent between you and Spark Energy, as well any phone calls made via our mobile app. You can make private notes about your case as well as set yourself reminders. Furthermore, Resolver sends you notifications when it's time to escalate your case to help keep things on track. If you cannot resolve your complaint with Spark Energy, Resolver enables you to escalate it to the relevant regulatory body – the contents of your case file is sent as supporting evidence.

Is it free to make a Spark Energy complaint via Resolver?

Absolutely. Making any complaint via Resolver will never involve any costs for you, the consumer, other than the cost of any phone calls you make (at the cost of a national-rate call).

Contact details

About

To help you get the best response from your Spark Energy complaint Resolver guides you through every step of the process.

To help you get the best response from your Spark Energy complaint, Resolver can put you in touch directly with the best person or department you need to speak to. We will also advise you how to word your complaint in order to get a swift resolution to your issue.

In addition, Resolver will help you record all calls and correspondence you make via our app and website. Plus, we will help you gather all your information into a case file should you wish to escalate your Spark Energy complaint.