Personalized Service

Great CX

Is About Conversations, Not Interactions

Helping Customers

Get the Right Answer Fast

Unifying Engagement

Giving Customers the Support They Need When and Where They Want It

Who We Are

For over 40 years, HGS has been helping companies deliver better customer service. This is our core competency. From traditional voice contact center services and web self-service, chat, text, and social customer service to back office support and robotic process automation, HGS helps customers get the right answer fast.

Success Stories

Learn more about how we’re revolutionizing CX with highly trained service reps empowered with cost-effective, asset-light technology. Our solutions improve Net Promoter Scores and advocacy, reduce effort, and increase revenue by being always open, allowing customers to access service when and where they want, and providing “real people” for support when it matters most.

We're not following the rules of how service has always been delivered. Instead, we're incubating innovative ideas and implementing savvy new ways to connect with consumers. We're transforming the traditional approach to contact center management; leading with self-service, intelligently integrating people when it adds value, and leveraging analytics and automation to optimize CX. We give customers the support they need, when and where they want it, 24/7, in a totally seamless and unified digital environment.

Voice Contact Center Service

Flexible and scalable voice contact center services to help your business grow, support and retain customers efficiently through every season.

HGS Sales Representatives& Product and Solutions Experts?

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