Tariff and Charges

Cash Out from Agent 0.019% of Amount from BDT50 to BDT125,000 (This charge will be automatically deducted from your bKash Account; no cash charge applicable.)

Cash Out from ATM 0.02% of amount from BDT2,000 to BDT20,000

Buy Airtime No charge applicable (Free)

Open an Account No charge applicable (Free)

Cash In No charge applicable (Free)

Payment Merchant No charge applicable (Free)

Check Balance No charge applicable (Free)

Request Statement No charge applicable (Free)

Change Mobile menu PIN No charge applicable (Free)

Activate ATM No charge applicable (Free)

Change ATM PIN No charge applicable (Free)

Receive International Remittance No charge applicable (Free)

Open an Account at a bKash Agent

Opening a bKash Account is an easy
one time process. Once you have an Account, you can use all bKash
services. Currently, Account opening is available in Robi, Grameenphone,
Banglalink and Airtel connections. Soon, subscribers from other
operators will also be able to use bKash.

Done! You will receive a confirmation message from bKash. Please keep your PIN secret all the times.

Cash In

To deposit money into your bKash Account:
01. Go to any bKash Agent
02. Let the Agent know the amount you want to Cash In
03. Write down your bKash Account Number and the Cash In amount in the Agent Register
04. Pay the amount of money you want to Cash In
05. In exchange, the Agent will send balance to your bKash Account. Cash In done!
You and the Agent will both get a confirmation message from bKash.
Remember to sign the Agent Register before leaving the counter.

Cash Out From Agent

If you have sufficient balance in your bKash Account, you can
withdraw cash anytime from any bKash Agent. To Cash Out from your bKash
Account:
01. Go to any bKash Agent
02. Let the Agent know the amount you want to Cash Out
03. Write down your bKash Account Number and the amount in the Agent Register
04. Dial *247# on your mobile for the bKash Mobile Menu
05. Choose “Cash Out”
06. Choose “From Agent”
07. Enter Agent’s bKash Account Number (ask the Agent)
08. Enter the amount
09. Enter your bKash Mobile Menu PIN
Done! You and the Agent will both receive a confirmation message.
Count the amount the Agent gives you to make sure it is correct and sign
the Agent Register before leaving the counter.

Cash Out From ATM

You can withdraw cash anytime from any bKash enabled BRAC Bank ATM.

ATM Cash Out Service Activation - To avail the bKash
ATM Cash Out service, you need to activate this feature from your bKash
Mobile Menu. This is a one-time action. To activate the ATM Cash Out
service:

01. Go to your “bKash Mobile Menu” by dialing *247#
02. Go to “My bKash”
03. Choose “Activate ATM”
04.
Enter a new 5 digit PIN. This PIN will be your “bKash ATM Cash Out PIN”
and it is better to make it different from your “Mobile Menu PIN”
05. Enter the PIN again to confirm

You will receive a confirmation message stating that you have successfully activated the ATM Cash Out service.

Send Money

Send Money allows you to transfer money from your bKash Account to another bKash Account. To send money:
01. Go to your bKash Mobile Menu by dialing *247#
02. Choose “Send Money”
03. Enter the bKash Account Number you want to send money to
04. Enter the amount you want to send
05. Enter a reference about the transaction. (Do not use more than one word, avoid space or special characters)
06. Now enter your bKash Mobile Menu PIN to confirm the transaction
Done! You and the Receiver both will receive a confirmation message from bKash.

Payment

You can make payments from your bKash Account to any “Merchant”
who accepts “bKash Payment”. For example, if you want to pay after
shopping:
01. Go to your bKash Mobile Menu by dialing *247#
02. Choose “Payment”
03. Enter the Merchant bKash Account Number you want to pay to
04. Enter the amount you want to pay
05. Enter a reference* against your payment (you can mention the purpose of the transaction in one word. e.g. Bill)
06. Enter the Counter Number* (the salesperson at the counter will tell you the number)
07. Now enter your bKash Mobile Menu PIN to confirm
Done! You will receive a confirmation message from bKash.
*If Reference or Counter No. or both are not applicable, you can skip them by entering '0'.

International Remittance

bKash brings you the easiest and most convenient way of sending and receiving International Remittance.

To send International Remittance from abroad to a bKash Account in Bangladesh:
• Go to a participating Exchange House branch
• Let the Agent know that you want to send money to Bangladesh through bKash
• Fill out the bKash related fields correctly on the remittance request form available at the Exchange House
• The Exchange House Agent will help you complete rest of the process

While sending remittance through bKash, please ensure that:
• Recipient’s number is a bKash Account number and belongs to one of
the operators who is partnered with bKash (currently Robi, Grameenphone,
Banglalink or Airtel i.e. 018, 017, 019 or 016).
• The destination
bKash Account number is entered as the 11 digit Bangladeshi mobile
number starting with 018, 017, 019 or 016 e.g. 01XXXXXXXXX. The
international dialing and country code should not be included i.e. there
is no “+88”.
• Recipient’s bKash Account number is correct.
• The number has been written clearly & accurately in the correct field.
• The BDT Value of sent remittance does not exceed bKash standard transaction limits.

Change Mobile Menu PIN

For ensuring the security of your bKash Account, it is
recommended that you change your bKash Mobile Menu PIN when you feel
that it may have been compromised. To change the PIN:
01. Go to your bKash Mobile Menu by dialing *247#
02. Go to “My bKash”
03. Choose “Change Mobile Menu PIN”
04. Enter your “Old PIN”
05. Enter a new PIN to replace the old one
06. Enter the new PIN again to confirm
You will see a confirmation message of your PIN change status.

Activate ATM

To avail the bKash ATM Cash Out service, you need to activate
this feature from your bKash Mobile Menu. This is a onetime action. To
activate the ATM Cash Out service:
01. Go to your “bKash Mobile Menu” by dialing *247#
02. Go to “My bKash”
03. Choose “Activate ATM”
04.
Enter a new 5 digit PIN. This PIN will be your “bKash ATM Cash Out PIN”
and is better to make it different from your “Mobile Menu PIN”
05. Enter the PIN again to confirm
You will receive a confirmation message stating that you have successfully activated ATM Cash Out service.

Change ATM PIN

For ensuring the security of your bKash ATM Cash Out PIN, it is
recommended that you change it when you feel that it may have been
compromised. To change the PIN:
01. Go to your bKash Mobile Menu by dialing *247#
02. Go to “My bKash”
03. Choose “Change ATM PIN”
04. Enter your old PIN
05. Enter a new 5 digit PIN to replace the old one
06. Enter the new PIN again to confirm
You will see a confirmation on your mobile that you have successfully changed your old PIN.