I placed the order on 10/25 and it *still* hasn't shipped, but when I asked on 11/9 WTF was going on, I was assured that it would be shipped by 11/11.

The customer service responded fairly quickly, but it was entirely unhelpful. They said that it would ship within 2 days on 11/09, and to "pls wait with patience." I have never been so aggravated with an online order, and when I tried to cancel the order it seemed like I was going to be charged a "service fee", like they had actually done anything other than take my money and sit on their behinds.