Click Phone System Manager, then Auto-Attendant, under the eVoice header. The Auto-Attendant Menu(s) page appears.

Under Auto-Attendants in the left pane, click the name of the attendant you want to create an after-hours greeting for (its information displays to the right); then click the Add After Hours Greeting button. The Add After-Hours Greeting dialog box appears. (NOTE: If any after-hour greetings were previously created for this auto-attendant, then the Edit After-Hours Greeting dialog box appears, instead. See Change an Auto-Attendant's Business/After-Hours Greeting(s) for instructions.)

Click the On radio button, then click the Edit Schedule link. The dialog box expands to reveal a business-hours table.

Scroll to and select the days, then the times, that your business is open. (The after-hours greeting plays during the times your business is closed.)

Click Next. The dialog box now displays the Create New tab, which shows the current greeting as System Default (i.e., a "placeholder" message) named AutoAttendant Greeting. (If you were to call the auto-attendant to listen to this default greeting, you would see that it contains no actual individual/extension/departmental information.)

Now, you can either: Create a new after-hours greeting for the attendant (see the first bullet below)—or select one from a list of other existing greetings (see the second bullet).

To create a new greeting: Click the Automated Voice, Professionally Recorded, or Upload My Own File button on the Create New tab—then follow the appropriate instructions shown in the table below.

TO...

THEN...

Activate an Automated Voice greeting

Enter a new name for the greeting. (You may keep the name already displayed [AutoAttendant Greeting]. But if there is more than one auto-attendant in the account, then you may want to enter a unique greeting name. Also: The Set as Current box is already checked, meaning this greeting will be your current one.

In the Greeting Text to be Read by Computer Voice textbox, type the exact message you want callers to hear.

Click the Save button. A confirmation briefly appears, and the display pane shows you created an Automated after-hours greeting.

First, review the applicable charges and word limitations in the Greeting Charges section.

Then:

Enter a new name for the greeting. (You may keep the name already displayed [AutoAttendant Greeting]. But if there is more than one auto-attendant in the account, you may want to enter a unique greeting name.

In the Word Count textbox, type the exact message you want callers to hear. (NOTE: You may also edit and accept the default message that already appears, if any.) TIP: Click the Info button next to Greeting Text to Submit to...for tips on spelling names and on challenging words.

Click the Info button next to Additional Services, for information about translation and background music.

Click the Greeting Language drop-down arrow, and make a selection. IMPORTANT!: This field indicates the language that the greeting is written in; it is not a request for translation, which is available for an additional charge.

Check the I accept any applicable greeting charges box to confirm your greeting order. IMPORTANT! You cannot submit your greeting if this box is not checked.

Click Save (the Confirm Greeting Submission pane appears), then click the Process Payment & Confirm Greeting button to save the greeting and exit. A confirmation briefly appears, and the display pane shows you created a Professional after-hours greeting. (NOTE: The designation may display as Default, and the greeting will play in automated voice, until your professional greeting/name is created and entered into the system, which is 2-3 days [or longer, if a non-English translation is needed] from submission.)

Enter a new name for the greeting. (You may keep the name already displayed [AutoAttendant Greeting]. But, if there is more than one auto-attendant in the account, then you may want to enter a unique greeting name. Also: The Set as Current box is already checked, meaning this greeting will be your current one.)

Refresh the web page. The name and type (i.e., Automated, Professional, or Own Upload) of the new after-hours greeting you selected, appears.

NOTE: If you selected an automated voice—or professionally recorded—greeting and you need to change its name, any extension information, and/or its greeting text to suit this particular attendant—then:

Click the Edit button next to the Automated or Professional after-hours greeting designation. The Edit After-Hours Greeting dialog box appears.

On the Create New tab:

IF the greeting type is...

THEN...

Automated Voice

If necessary, enter a different name; and revise the text in the Greeting Text to be Read by Computer Voice textbox, being sure to list the auto-attendant's extensions (if any).

Review the applicable charges and word limitations in the Greeting Charges section (because, for this auto-attendant, it will be designated as a new greeting).

In the Word Count textbox: Revise the greeting, if necessary, being sure to list the auto-attendant's extensions (if any).TIP: Click the Info button next to the Greeting Text to Submit to... for tips on spelling names and on challenging words.

Follow the instructions in steps 4. through 7. in the Professionally Recorded row of the TO/THEN table above.

To listen to the greeting: Call the attendant when your business is closed—OR in the attendant's display pane: Click the Edit button next to After-Hours Greeting (the Edit Auto-Attendant Greeting dialog box appears), then the Next button, then the Play button next to Current Greeting at the top of the Create New tab.

NOTE: If using the Firefox browser, then—to get your Windows Media Player to operate correctly:

Open your Firefox browser, type about:config in the address bar, and press Enter on your keyboard. The Warning page appears.

Click the I'll be careful, I promise! button.

In the Search field, type plugins.load_appdir_plugins. The entry should show, and the value should be set to False.

Double-click on the line; the value changes to True.

Close the browser, and re-open. The media-player plug-in should appear.

Then:

IF you created...

THEN...

An Automated Voice after-hours greeting

If anything is mispronounced, delete the greeting (see Delete an Auto-/Sub-Attendant Greeting)—then create a new one, experimenting with "creative spelling" (i.e., phonetics) to achieve the desired pronunciation.

A Professionally Recorded after-hours greeting

It plays in an automated voice until your professionally recorded greeting is delivered. It will be available in 2-3 business days (but if prepared in a language other than English, may take longer).If you discover an error after the recording has been loaded, call the eVoice Voicemail Corrections Studio for the Professional Greeting Recordings at (888) 639-8881; and follow the prompts to record the correct pronunciation of any mispronounced words.