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Mojoblue717

Manchester, United Kingdom

262107

Excellent Hotel in a brilliant position

Just returned from an excellent weeks holiday,at the Lanzarote Park, in our favourite resort of Playa Blanca. We previously stayed here 5 years ago, and although we had a good holiday then, thought at the time that the Hotel was a little "tired" and needed a makeover. Having read about its refurbishment and the glowing reports on Tripadvisor, we decided to give the Hotel another visit; we were not disappointed.
The ILP is well sited on a headland called Punta Limones, right on the wonderful promenade, which stretches some 5 or 6 miles from the Lighthouse on the western end of the bay, to the Papagayo Beaches at the East.It is also close to Playa Flamingo a small, but nicely sheltered beach, with shops and restaurants behind, and within easy walking distance of the main shopping area and harbour.
The hotel consists of 3 horseshoe shaped 3 storey buildings, enclosing pool areas and grounds, which all front onto the promenade. All the rooms have sea views. Each of the blocks is organised to accommodate certain categories of guest. One block specifically for families contains a small but really smart waterpark and childrens play area, which must be a great attraction for families with small children. The middle block is mixed and the 3rd block where we stayed is for adults only. This is the Star Prestige section and is more expensive. We took this option purely and simply to enjoy...Just returned from an excellent weeks holiday,at the Lanzarote Park, in our favourite resort of Playa Blanca. We previously stayed here 5 years ago, and although we had a good holiday then, thought at the time that the Hotel was a little "tired" and needed a makeover. Having read about its refurbishment and the glowing reports on Tripadvisor, we decided to give the Hotel another visit; we were not disappointed.The ILP is well sited on a headland called Punta Limones, right on the wonderful promenade, which stretches some 5 or 6 miles from the Lighthouse on the western end of the bay, to the Papagayo Beaches at the East.It is also close to Playa Flamingo a small, but nicely sheltered beach, with shops and restaurants behind, and within easy walking distance of the main shopping area and harbour.The hotel consists of 3 horseshoe shaped 3 storey buildings, enclosing pool areas and grounds, which all front onto the promenade. All the rooms have sea views. Each of the blocks is organised to accommodate certain categories of guest. One block specifically for families contains a small but really smart waterpark and childrens play area, which must be a great attraction for families with small children. The middle block is mixed and the 3rd block where we stayed is for adults only. This is the Star Prestige section and is more expensive. We took this option purely and simply to enjoy a quieter and more relaxing holiday in an Adults Only atmosphere.On arrival we were referred to a special check-in for Star Prestige guests, where we were given some nice personal attention, though no welcome drink, which other guests seem to receive. Initially we were allocated room 6102 on the first floor, a large room with great views, but very poorly appointed, with a small and claustrophobic balcony. The bathroom was lovely, but despite its size the room was quite minimalistic, with no easy chairs, just a basic steel dressing table chair. Having taken issue with reception on this ,we were moved to a much more welcoming room,3102, on the same floor. This was a corner room with a huge balcony, with loungers, as well as a table and chairs, a nice bright room which contained a comfortable sofa and coffee table; more what we expected.The Star Prestige option gave us access to an Adults only dining room, although we could use the main dining room, a really nice pool area, with comfy sunbeds,and even a small selection of Balinese Beds. Really nice area to spend the day, enhanced by waiters coming round at certain times with complimentary ice cream/fruit/and other refreshing goodies. The other nice touch, was a special quiet/rest room for Star Prestige guests, where you could get complimentary coffee/tea, also soft drinks/water/beer/wine and at certain times of the day, snacks too. Saved the need to consider upgrading to all inclusive.We enjoyed the food throughout the week, though I have some reservations concerning the fine dining approach in the Star Prestige restaurant. Also, both dining rooms are totally indoors, with no facility for al fresco dining; something a hotel of this quality also needs to look at. The service from a hard working and friendly staff was excellent throughout the Hotel. The evening entertainment was usual hotel fare, though did enjoy the Michael Jackson tribute presented by the Animation Team. The hotel through out was pristine and in good order after its refurbFor the more energetic, there are are Tennis Courts, a daily exercise program, and a Spa, none of which we used. We did play pool in the Sports Bar, but the table was not in good condition; there is also table tennis. The complex has swimming pools in each section, which we never used, as did most guests, being quite cold for this time of the year.All in all we had a really good week and felt that the extra money spent upgrading to Star Prestige, was well worth it. The refurbishment and money spent by Iberostar seems to have made a big difference, and we would have no hesitation in returning at some time in the futureMore

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Date of stay: May 2017

Room tip: Star Prestige worth the extra

Trip type: Travelled as a couple

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Ask Mojoblue717 about Iberostar Lanzarote Park

2 Thank Mojoblue717

This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

Dear guests,We are grateful to you for choosing Iberostar Lanzarote Park for your recent holiday and for sharing the experience you had with us.

Your enthusiastic comments about many the prime pillars that we set in place many years ago to guarantee fabulous holidays for our guests are great to receive. Great locations, professional staff, cleanliness of our hotel and excellent standards of gastronomy are very important elements of our company and reading that you found them to your liking is brilliant news.

It is amazing to read that you have returned home with a sense of satisfaction and we look forward to doing the same again for you in the future.

Once again, we are truly grateful for this complimentary review of your time in our hospitality.

Best Regards,

Quality ManagerIberostar Lanzarote Park

Report response as inappropriateThank you. We appreciate your input.

This response is the subjective opinion of the management representative and not of TripAdvisor LLC

Great location.All staff in all departments friendly and helpful with smiles on their faces.A hotel great for adults and families alike.Recently refurbished to a high standard.Will happily return to the hotel in the future be it as an adult break or with younger family members.

Date of stay: May 2017

Trip type: Travelled as a couple

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Review collected in partnership with Iberostar

This business uses tools provided by TripAdvisor (or one of its official Review Collection Partners) to encourage and collect guest reviews, including this one.

Ask rogergarside about Iberostar Lanzarote Park

1 Thank rogergarside

This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

Dear Roger,We want first of all for you to know that we are really pleased that you had such an fabulous holiday with us at Iberostar Lanzarote Park and we want to thank you for sharing your wonderful experience with others.

As we work hard on a daily basis to exceed the needs and goals of our valued guests and provide them a feeling of joy and total comfort, we are obviously flattered by your kind words.

Again , we want to express our gratitude for this wonderful feedback and hope to have the honor of serving you again soon.Best Regards,

Quality ManagerIberostar Lanzarote Park

Report response as inappropriateThank you. We appreciate your input.

This response is the subjective opinion of the management representative and not of TripAdvisor LLC

Dear guests,We would like first of all to thank you for your great review of your stay at Iberostar Lanzarote Park.

Our day to day efforts are to create a particularly pleasant atmosphere for our guests with the numerous services available in our wonderfully designed hotel, so your words confirming our success are really important to us.We will certainly extend your praise to all of our dedicated colleagues because we know we have quite a remarkable team here and you pointing this out in your review confirm this for us.We hope to have the pleasure of your company again, in the not too distant future at one of our IBEROSTAR hotels.Best Regards,

Quality ManagerIberostar Lanzarote Park

Report response as inappropriateThank you. We appreciate your input.

This response is the subjective opinion of the management representative and not of TripAdvisor LLC

Janet H

Manchester, United Kingdom

Reviewed 23 May 2017

Date of stay: May 2017

Trip type: Travelled as a couple

Value

Location

Sleep Quality

Rooms

Cleanliness

Service

Review collected in partnership with Jet2holidays

This business uses tools provided by TripAdvisor (or one of its official Review Collection Partners) to encourage and collect guest reviews, including this one.

Ask Janet H about Iberostar Lanzarote Park

This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.

Reviewed and happy to say not disappointed.Rooms and balconies well kept and very clean, plenty of sunbeds round pools and the food is excellent, from the marvellous extensive buffet to the individual cooked meals in Star Prestige, there was something for all tastes.Location also superb, short walks to Lighthouse in 1 direction & bars/restaurants in otherMy only criticism of the entire 10 days was the check in process, this needs to be seriously reviewed as throughout our stay there were queues waiting for the 1/2 reception staff, no management supervision most of the time and no additional staff coming forward when busy, very poor compared to other Iberostar.

We would like to thank you for choosing Iberostar Lanzarote Park for your holiday. Your friendly comment is an incentive for us to continue to the best of our ability so that all our guests feel as comfortable as you were in our hospitality. The fact that you could have a wonderful time in our hotel is an excellent confirmation of our efforts.

We would like to thank you for your helpful feedback and will gladly forward it accordingly on your behalf. We attach great importance to every detail available to us in order to ensure that our guests always have a very pleasant stay in our hotels.

Thank you once again for sharing your review and we hope you continue to include IBEROSTAR in your future holiday arrangements.

Yours sincerely,

Quality ManagerIberostar Lanzarote Park

Report response as inappropriateThank you. We appreciate your input.

This response is the subjective opinion of the management representative and not of TripAdvisor LLC

Having used Iberostar hotels in the Caribbean it was disappointing to arrive at the hotel in Lanzarote at 2115 and before checking in we were advised to go to the main restaurant immediately which was about to close by friendly staff.

Having had a small meal we were then able to check in and were delighted to be upgraded to Prestige , free of charge, as apparently being previous customers they do this as a matter of course if there is availability. This is where all the good points end. The room in block 3300 was no different to any other , the only difference was dressing gowns and slippers provided and a sea view. The Prestige restaurant was nothing to write home about, the seating was not special and the food was minimal in fact to get more choice we had to use the main restaurant which was like a mad house with children running wild and no control. However the staff as previously mentioned were friendly and very accommodating.

Being half board we paid for extras and this did not equate to the all inclusive price. In fact being all inclusive certain items included had surcharges added.

Room tip: 3rd floor have good views and very little guest noise.

Date of stay: May 2017

Trip type: Travelled as a couple

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Ask jamie1946 about Iberostar Lanzarote Park

1 Thank jamie1946

This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

We really appreciate you taking the time to reach out to us on Tripadvisor to notify us of your concerns related to your recent stay with us at IBEROSTAR Lanzarote Park and apologize that you felt your experience did not exceed your expectations.

It is with a certain amount of disappointment that we read your comments regarding the free upgrade to STAR PRESTIGE we provided you as a valued loyal guest of IBEROSTAR and we would like to take this opportunity to remind you of some of the benefits you would have received as part of this free upgrade.

As a STAR PRESTIGE guest, the SEAVIEW room you were upgraded to would have had a Large Flat Screen TV a Nespresso Machine, MINIBAR, different decor and a choice of additional pillows with turndown service. In addition to the upgraded room, you would have also had access to ADULTS ONLY sun bathing areas and a private pool providing you with a much quieter and more relaxed environment to enjoy during your days and also a separate dining area exclusively for the use of our STAR PRESTIGE guests as well as many other additional amenities.

We also appreciate you mentioning how welcoming and courteous you found our members of staff were towards you during your stay. This is good for us to know because we are fully aware of how much this aspect of any hotel counts enormously towards their overall reputation and therefore we are truly grateful for you highlighting this in your review.

Once again Jamie, we thank you for making the effort to write and share your opinion of our hotel with us and the Tripadvisor community and hope you had a pleasant journey back to the UK.

Yours Sincerely,

Quality ManagerIBEROSTAR Lanzarote Park

Report response as inappropriateThank you. We appreciate your input.

This response is the subjective opinion of the management representative and not of TripAdvisor LLC