E-tickets at ROH: technical problems?

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Might I ask if other people have had trouble getting e-tickets for Covent Garden? A couple of times recently I got to the end of the booking process but no button for choosing the e-ticket option was provided. Both times I had to contact the box office to ask them to change my order to e-tickets (which they helpfully did).

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This starting to happen with some West End shows. You get an email confirming your tickets, on the day of the performance you have to take the card you paid with and ID, your whole party have to arrive and enter together.

I am guessing it is a way of stopping tickets being sold for inflated prices.

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This starting to happen with some West End shows. You get an email confirming your tickets, on the day of the performance you have to take the card you paid with and ID, your whole party have to arrive and enter together.

I am guessing it is a way of stopping tickets being sold for inflated prices.

Just happened to a friend who was trying to get tickets to Hamilton for aging relatives who were visiting London from overseas. The unintended consequences of these new rules made it just about impossible to organise the evening.

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Just happened to a friend who was trying to get tickets to Hamilton for aging relatives who were visiting London from overseas. The unintended consequences of these new rules made it just about impossible to organise the evening.

I understand the need to control tickets being sold at inflated prices but there has to be an easier way. As you say it makes organising evenings or afternoons extremely difficult.

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Might I ask if other people have had trouble getting e-tickets for Covent Garden? A couple of times recently I got to the end of the booking process but no button for choosing the e-ticket option was provided. Both times I had to contact the box office to ask them to change my order to e-tickets (which they helpfully did).

Am I the only person to suffer this issue with the booking process?

You are not alone, it keeps happening to me - my latest paper tickets arrived this morning ! Is it because the option to select a delivery method is not very prominent and if you don't click the link which takes you clearly to the e-ticket option then it defaults to a paper ticket ?

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I'm very much looking forward to the day the ROH actually condescends to translate salient pages of its website into any other major language apart from English - but not holding my breath. After all, the email I got yesterday about redesigning the navigation to the website didn't seem to indicate that this would be forthcoming. Funny, because maybe a decade ago they used to have informational flyers printed in French, German and a couple of other languages. Typical anglophone arrogance, I guess, assuming that the whole world reads English well.

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You are not alone, it keeps happening to me - my latest paper tickets arrived this morning ! Is it because the option to select a delivery method is not very prominent and if you don't click the link which takes you clearly to the e-ticket option then it defaults to a paper ticket ?

Thanks annamk. However my problem was not one of overlooking the links: for a couple of weeks each time I made a booking I would look very carefully for the link, but not find it. So then I made the booking as if for paper tickets but then contact the box office to ask them to change it for an e-ticket. This was getting tiresome, hence posting here to find out if there was a more general problem.

However my last booking was fine - the link was back - so I hope the problem has been fixed now.