It's great that we have such a vibrant community to get quick answers to questions and gain product knowledge! We have very active members jumping in to help others out all the time. The goal of the community is to respond to every members' question so that no one goes away "empty handed".

It's great that we have such a vibrant community to get quick answers to questions and gain product knowledge! We have very active members jumping in to help others out all the time. The goal of the community is to respond to every members' question so that no one goes away "empty handed". To help further responses to all questions we have the following campaign.

Every week I will post a blog entitled "Ask a Question, Get an Answer - See an Unanswered Question, Offer a Solution".

In the blog will be links to questions in the community that have had no response.

Members review the subjects and if they have a response they can quickly click on the link and provide a potential solution.

As a part of the response include #helpinghands (it will look like: helpinghands when you select the tag from popup).

In the weekly blog post I will thank all the "helpinghands" who responded to unanswered questions in the previous weeks blog.

Once a month we'll shine our virtual spotlight on one of the CA Service Management community's members. It's just a fun, easy way for us to get to know one another a little bit beyond our work-related interactions here on the site. This month, we're featuring Rajeev Kumar, CA Technologies.

Location:Hyderabad, India

Current Gig:Principal Product Manager, CA Service Management

One word that describes how you work:Collaboratively

How do you use CA Communities and any suggestions for others?I use CA Communities mostly for product ideation and announcements, but I would like to spend more time reading the posts as there is always so much in them to learn about how a product is being used.

Mac or PC?Mac

Mobile Device? Android. Currently using Google Nexus 6P. No plans to switch to iPhone ever

What’s your daily work space like? A clean desk with my Macbook Air and Cisco phone.

How do you balance life/work?I figured there is no ‘balance’. So now I have a single backlog for work and life that undergoes continuous value-based prioritisation.

Best advice you can give and you have received? Perseverance is key to success. When it comes to communicating with people - listen, think, talk in that order.

What everyday thing are you better at than anyone else? There is always going to be someone better in all the areas that I consider myself good at. I guess what I don’t see often in people around me is the ability to constantly learn from others, that may be the one.

A few years back CA's move to 'gold key' provided its customers with a simplified license management approach for CA products. A CA product with a 'gold key' assumes that the customer is using the product per the terms, conditions and license metrics defined in the contract, and doesn't enforce a programmatic license check. While this mechanism eliminates the complexities involved with license keys and associated maintenance, it also transfers, almost entirely, the onus of ensuring license compliance to application administrators.

This blog explains the method for determining CA BSI license usage to help application administrators in ensuring compliance.

CA BSI has a UI screen buried in the product that provides usage information summarized on a single page. This page can be accessed by directly typing http://<bsiserver>/Licenses/Licenses.aspxin a browser's address bar, where <bsiserver> should be replaced with the web server host/domain name. This should bring up a page similar to the image below:

Here the 'Used' column is relevant from usage tracking perspective. It provides the number for each metric actively being used. The 'Maximum' column is not relevant as the 'gold key' transition removed maximum limits as enforced by the product earlier. For obtaining the accurate maximum limits for license metrics the contract document should be referred.

Name

Description

Adapters

Number of adapters that are currently connected to the CA BSI server.

Concurrent Users

Number of current concurrent users.

Contracts

Number of contracts currently defined in the system.

Metrics

Number of Metrics currently defined in the system.

Contract Parties

Number of contract parties currently defined in the system.

Reports

Number of saved reports in the system

Users

Total number of users defined in the system.

It's recommended that application administrators review this information at frequent intervals to take note of usage and address any compliance gaps.

The next 'end of sprint demo' under CA Service Management 'Hampi' Validation program is scheduled for Friday, March 18, 10 AM ET. We will also kick-off the hands-on validation activity in this call to provide the validation participants with a hosted environment to play around with the features that we are building for the next release.

It's great that we have such a vibrant community to get quick answers to questions and gain product knowledge! We have very active members jumping in to help others out all the time. The goal of the community is to respond to every members' question so that no one goes away "empty handed". To help further responses to all questions we have the following campaign.

Every week I will post a blog entitled "Ask a Question, Get an Answer - See an Unanswered Question, Offer a Solution".

In the blog will be links to questions in the community that have had no response.

Members review the subjects and if they have a response they can quickly click on the link and provide a potential solution.

As a part of the response include #helpinghands (it will look like: helpinghands when you select the tag from popup).

In the weekly blog post I will thank all the "helpinghands" who responded to unanswered questions in the previous weeks blog.

Each year we host an ITSM virtual summit which gives you an opportunity to hear from industry thought leaders (i.e. Forrester, Ovum, ITSMF, HDI, Pink Elephant) and experts at CA Technologies. This year we have a great list of speakers and sessions, but along with that, we have an exciting prize for early registrants. An Apple Watch giveaway (see T&C) for anyone that registers before March 23rd.

To enter the contest, you can (a) register for the Summit on BrightTALK by March 23rd and attend any/multiple sessions or (b) tweet something interesting about the event using the hashtag #ITSMSummit (see T&Cs). Of course, doing both will increase your chances.

About the Virtual Summit

The CA ITSM Virtual Summit is a great way to learn about top trends and latest best practices from industry thought-leaders. In this ITSM Virtual Summit, you’ll hear experts discuss how to provide users with a simple way to connect with IT. You’ll learn how to deliver services in a way that users expect in an app economy. The future of ITSM is built for speed, and designed for humans. Embrace the team, not the ticket.

It's great that we have such a vibrant community to get quick answers to questions and gain product knowledge! We have very active members jumping in to help others out all the time. The goal of the community is to respond to every members' question so that no one goes away "empty handed". To help further responses to all questions I am starting the following campaign.

Shoutout to all the members who helped out with the unanswered questions so far! Thank you for all your help!

Have a question about CA Service Desk, ITAM and/or CA Service Catalog? Connect with CA Technologies technical experts to get answers via Office Hours for CA Service Management. Our team is here to help you get more out of your technology. Join us for one hour Thursday, March 10th @ 10 AM ET. NOTE - No audio is provided and all Q&A happens via online chat, making it a truly ‘fun’ event.

It's great that we have such a vibrant community to get quick answers to questions and gain product knowledge! We have very active members jumping in to help others out all the time. The goal of the community is to respond to every members' question so that no one goes away "empty handed". To help further responses to all questions we have the following campaign.

Every week I will post a blog entitled "Ask a Question, Get an Answer - See an Unanswered Question, Offer a Solution".

In the blog will be links to questions in the community that have had no response.

Members review the subjects and if they have a response they can quickly click on the link and provide a potential solution.

As a part of the response include #helpinghands (it will look like: helpinghands when you select the tag from popup).

In the weekly blog post I will thank all the "helpinghands" who responded to unanswered questions in the previous weeks blog.