Reviews (1)

In reality return policy does not exist

After using the Rodan and Fields 4 product Redefine System and not seeing results, I asked to have my order canceled in the future. I received another order and returned it on February 27th with everything unopened. I never received a refund for that return, and I was sent another order. Confused and concerned, I tried to call Rodan and Fields and received a taped message saying I needed to use their email to contact them and that they were prioritizing returns. I think within two months I should be a priority and I certainly should not have received another shipment.

Having to jump through this many hoops makes me question the return policy and validity of Rodan and Fields as a company.