Frequently Asked Questions

I’M NOT A COACH– WOULD I BENEFIT FROM OTHER LIVE AND SELF STUDY PROGRAMS?

Yes! I’ve had women from other industries take these courses and have great success. Clients in other fields have been able to utilize the information I share in these programs to make more money, register more clients, develop a brand they love and get clarity on their mission – amongst many other results.

However, please note that these courses were designed with online service-based businesses in mind. For example, online experts, mentors, consultants and coaches and are most specifically suited for these courses – not product-based businesses.

I JUST STARTED MY BUSINESS – WHICH PROGRAMS WOULD I BE BEST SUITED FOR?

I’M STILL TRYING TO IDENTIFY MY BUSINESS PATH, WHICH PROGRAMS HELP ME GAIN CLARITY ON IDEAL CLIENTS AND DIRECTION?

Check out I Heart Branding. We also have an Ideal Client mini course that will help you if you should decide to become a member.

CAN I PAY IN INSTALLMENTS FOR THE SELF-STUDY COURSES? WHY ARE THEY MORE EXPENSIVE?

Currently we only offer installments on the I Heart Social Media Program. It’s common practice for installments to be 15-20% more in cost due to managing the delayed payment plan.

WHAT’S THE REFUND POLICY FOR YOUR PROGRAMS?

All of our programs are non-refundable. No exceptions will be made. Please see our Privacy + Terms page if you would like more information.

WHAT IF I’VE ALREADY TAKEN ONE OF YOUR PROGRAMS? DO THE OTHER COURSES STILL APPLY?

All of the IHML programs are structured around different topics so even if you’ve already done one program, you can benefit from the information that will be provided in another course.

WHY DO YOU FOCUS SO MUCH ON MINDSET?

Someone once told me that “success is an inside job,” and I’ve found that to be the case in my own life and business. Transforming my mindset was essential to my own success, and I know it will be for you as well. All of the IHML programs incorporate at least some mindset work because I truly believe you cannot reach your goals without it.

AM I GUARANTEED TO MAKE MONEY WITH YOUR PROGRAMS?

As you can imagine, there are no guarantees when it comes to making money, but my previous clients have gotten incredible financial results as you can see on this website. All of the IHML programs give you the information and tools I’ve used to build my own 7-figure business. By implementing what I’ve done and what you’ll learn in my programs, financial success is possible for you too.

HOW WILL I GET THE TRAINING MATERIALS?

The content for all of my self-study programs lives on the Member’s Site, and you will be granted immediate access. Once you register for the program, you’ll get a unique log-in with the information you need to access the Member’s Site.

Live program material is not available immediately or all at once as we stick to a scheduled curriculum and the modules are released in order. Please email [email protected] if you have questions about the timings of live courses.

HOW LONG DO I HAVE ACCESS TO A COURSE ONCE I REGISTER?

Unless you are notified otherwise, you will have lifetime access to the course you purchase.

WHO DESIGNED YOUR SITE AND TOOK YOUR PHOTOGRAPHS?

My site was designed by Hanna Seabrook at Gadabout Creative and my photos were taken by Amanda Julca and Wendy Yalom. If you get in touch with any of those incredible ladies, please let them know I sent you!

Have a question, comment or a little “something something” to share? We’d love to hear from you!

The best thing to do is email our team at [email protected]. We’ll do our very best to respond within 24 hours. (Please note that our response time may be a tad longer if you get in touch over the weekend.)

And if for whatever reason you don’t hear from us, please drop us another message as customer service is very important to us, and we will never intentionally not respond.

You’re meant for something big, and it starts here.

Become a member today and enjoy my new free download “Scared or Rich: 7 Practical Biz Tips to Moving Past Fear and Hitting Your Mega Money Goals.” Learn what it takes to go from a girl with a dream to 6-figures (or even 7-figures)!

PRIVACY POLICY

This policy (together with our terms of website use Terms of Use and any other documents referred to on it) sets out the basis on which we I Heart My Life, will process any personal data we collect from you, or which you provide to us, in the course of using our site www.iheartmylife.com (“site”). For the purpose of the Data Protection Act 1998 we are the data controller.

YOUR INFORMATION

When you use our site, there are a number of ways in which you provide information and other data to us. By using the site, you consent to us processing and collecting this data, on the terms and for the reasons which are explained below.

HOW YOUR INFORMATION IS USED

We may use your information to:

send you our newsletters from time to time.

ensure that content from our site is presented in the most effective manner for you and for your computer.

provide you with information, products or services that you request from us or which we feel may interest you, where you have consented to be contacted for such purposes.

carry out our obligations arising from any contracts entered into between you and us.

allow you to participate in interactive features of our service, when you choose to do so.

notify you about changes to our service.

If you do not want us to use your information for marketing purposes, contact us directly by emailing [email protected].
Please note that if you click on, or follow, any links from our site to external websites, our privacy policy will no longer apply. Please check the privacy policies of any such external site before submitting any personal data, as we cannot accept any responsibility or liability in relation to them.
We do not store the credit or debit card details of any of our customers.

DATA STORAGE

All information you provide to us is stored on our secure servers. Any payment transactions will be encrypted using SSL technology.
We take your privacy very seriously, and will take all reasonable steps to protect your personal data, but please be aware that any data which you send to our site is sent at your own risk.
The data that we collect from you may be transferred to, processed and/or stored at a destination outside the European Economic Area ("EEA"). By submitting your personal data, you agree to this. We will take all reasonable steps to ensure that your data is treated securely and in accordance with this privacy policy.

DISCLOSURE OF YOUR INFORMATION

We may disclose your personal information to any of our group companies (which means our subsidiaries, our ultimate holding company and its subsidiaries, as defined in section 736 of the UK Companies Act 1985) and also to third parties in the following circumstances: -

to any prospective seller or buyer of all (or part of) our business or assets;

if we are required to do so by law, any applicable regulation or to protect the rights, property, or safety of ourselves or others. This may include disclosing to other companies and organizations in connection with fraud protection and credit risk reduction.

ACCESS TO INFORMATION

You have the right under the Data Protection Act to access the information which we hold about you. If you wish to exercise this right, please send your request to [email protected] In order to meet our costs in responding, we will charge you a fee of £10.

ACCEPTABLE USE POLICY

This is the acceptable use policy, which, together with our terms of website use, Terms of Use, sets out the terms under which we I Heart My Life allow you to use our site www.iheartmylife.com (“site”) whether you are a visitor or a registered user. All enquiries should be directed to [email protected] Please read the terms of this policy carefully, as by using our site you indicate that you agree to comply with and be bound by them.

PROHIBITED USES OF OUR SITE

Whether you are a visitor or registered user, you must comply with our terms of website use Terms of Use, and use our site for lawful purposes only. In particular, you must not use our site for the uses listed (without limitation) below:

any fraudulent activity;

any activity which breaches any applicable law or regulation, whether national or international;

any activity which may cause or result in harm to a child under 18 years of age;

sending unsolicited advertising or other content (spam), or entering into any arrangement for such material to be sent;

reproducing, selling or otherwise handling our site or its contents in breach of our terms of website use;

knowingly introducing to our site, or transmit or attempt to transmit to any other site, computer or network, viruses, trojans, worms, logic bombs or other material, code or program which is malicious or technologically harmful;

attempting to gain unauthorized access to our site, our software, our server, or any server, computer or database connected to our site; or

attacking our site via a denial-of-service attack or a distributed denial-of service attack.

CONTRIBUTING AND INTERACTING

Our site may offer users the facilities to upload or contribute content or other material, or to interact with other users. When making use of these facilities, it is your responsibility to ensure that any contribution or interaction is, as far as you are aware, factually correct, represents your honest opinion, and does not breach any applicable law or regulation.
In addition, any contribution or interaction must not include any material which (without limitation):-

is defamatory, obscene, offensive, hateful or inflammatory;

is, or refers to material which is, sexually explicit;

promotes violence, illegal activity or any form of discrimination;

infringes any other person’s copyright, database right or trade mark;

threatens, harasses, upsets, embarrasses, alarms or annoys any other person, or is likely to do so;

advocates, promotes or assists any illegal activity;

is likely to deceive any person or is made in breach of a legal duty owed to a third party (such as a duty of confidence);

invades another’s privacy or cause inconvenience or anxiety to any person;

is used to impersonate any person, or to misrepresent your identity or affiliation with any person; or

gives the impression that the material emanates from us, if this is not the case.

MODERATION

If we at any time use our site to provide users with any interactive service, the following moderation provisions will apply:-

we will notify users if moderation is in place, and, if so, whether the moderation is provided by a person or is automated;

if moderation is in place, we will give you a means to contact the moderator;

although we will do our best to assess any risks which such interactive service may pose, we will be under no obligation to moderate it, and we expressly exclude any liability for any loss or damage to any person caused by use of it; and

children should at all times be supervised when using the interactive services on our site, whether such services are moderated or not.

BREACHES OF THIS POLICY

Any breach of this acceptable use policy will be dealt with in the same way as breach of our terms of website use Terms of Use, and we reserve the right to take any other action we reasonably deem appropriate, including restricting your use of our site and/or taking legal action against you. We are not liable for any loss or damage caused by any breach of this acceptable use policy.

AMENDMENTS

Please check this page regularly, as we may revise this acceptable use policy at any time. We may also change or update our acceptable use policy at any time by means of notices published anywhere on our site.