No problem to target this with a regex, but still when I set up the funnel using urls like "/checkout/customer_information", "/checkout/shipping", and "/checkout/payment" nothing appears.

The reason I think is simple: when querying my pageviews for "/checkout/customer_information" or even "customer_information", from the pages report for example, I don't have any pageviews. I can only see pageviews for the thank_you page, the rest is not available (shows 0).

I'm really sorry if this question has been asked before....we're using a 3rd party payment gateway here in Malaysia and I realise that the return URL from the payment gateway wasn't been included when shopify and the payment gateway was being setup. Which means that customers weren't going to a thank you page AFTER the payment has been made via that gateway.

I now need to give the return URL (thank you page?) to the gateway so that customers are taken to our store's thank you and confirmation page after their purchase. Reading the thread above, could I confirm that this is the URL it's supposed to be?