AAPEX 2015 Derek Kaufman Schwartz Advisors LLC Panelists Jim Dykstra Aftermarket Telematics Technologies Mike Martinez DME Automotive Mike Simmons Automatic and Colin Sutherland Geotab Inc The Venetian Marco Polo 704 705 11 00 am 12 00 pm Track Sales Marketing Customer Service Aftermarket telematics solutions are available today to help independent repair shops compete with IE dealerships for vehicle repair and ongoing customer loyalty More In this session a panel of aftermarket telematics solutions providers will talk about how they are connecting vehicle owners with auto service providers and the emerging role of telematics as a revenue generator for independent shops Attendees will learn The telematics based technology and business models in place to connect vehicles to repair shops The types of data generated by these solutions How to apply the information data to drive more business revenue and margins How to Put Your Online Marketing Toolbox to Work WD R M P40 SP PS NSC Speaker Bob DeStefano SVM Marketing Solutions The Venetian Marco Polo 706 707 11 00 am 12 00 pm Track Sales Marketing Customer Service Sure you have a website but are you harnessing the power of online marketing to produce business building results for your company Your answer can be the difference between a website that is a money maker and one that is nothing more than a glorified brochure More This powerful presentation will make online marketing understandable and provide you with proven ideas for transforming your website into your most powerful marketing tool You will learn how to harness the power of online marketing to continually generate new business strengthen relationships and maximize the results from your marketing investments Whether you are an online marketing novice or an expert you will learn actionable strategies Attendees will learn How to turn your website into a lead generation and sales machine How to attract new customers from search engines How to nurture customer relationships with email and social media Margin Improvement Tactics for Distributors WD Speaker Ken Brown Evergreen Consulting LLC The Venetian Marco Polo 701 703 2 00 pm 3 00 pm Track Management Profitability Margin compression is a growing concern for many distributors This presentation will address some of the tips and tricks that you can use to better manage the pricing process and improve margins More There are market driven factors that are beyond your control and other factors that are clearly within your control This session will address some of the factors within your control and illustrate things that you can do to grow your top line margin and improve operating profit without sacrificing sales growth or market share Attendees will learn How leveraging the information in your ERP system and sales transaction data can help you find significant opportunities to grow margins Why segmenting your customers into similar groups and stratifying them into a few different size tiers will not only help with your proving strategy but also in determining what products and services you should offer Why offering Distributor Finance 101 a discussion and training that highlights the positive impact that comes from having a sales force that understands how and when distributors make money net profit is so valuable We sometimes tend to become so focused on sales volume or gross profit that we sometimes forget what s most important net profit that s what s left over after all the bulls are paid How Old is Your Business Model WD R M P40 SP PS NSC Speaker Benson Garner Innovation Principle LLC The Venetian Marco Polo 704 705 2 00 pm 3 00 pm Track Management Profitability Today s dominant business models have expired and are no longer delivering maximum profitability Existing business models are not equipped for current and future market conditions More Every organization operates on a number of business models one for each significant type of operation If you ve got a business unit or initiative that is failing there s a good chance there s a problem with the business model Attendees will learn How to move beyond product level thinking How to assess the competitiveness of your business model How to continuously design business models that create maximum profitability The New DIFM Market Technology New Models and Opportunities WD R M P40 SP PS NSC Speaker Jay Burkhart Automotive Aftermarket Suppliers Association The Venetian Marco Polo 706 707 2 00 pm 3 00 pm Track Industry Trends A new study on the changing DIFM environment over the next 10 years reveals critical insight into the largest segment of the aftermarket industry More Aspects that will be discussed include growth of the OE segment technologies that will impact the independent repair shop DIY s future and evolving consumer behaviors Attendees will learn About the future DIFM market structure IAM vs OE dealers Technologies used to manage customers and market services will impact shops more than vehicle or diagnostic technologies How consolidation is influencing aftermarket distribution In Search of the Perfect Customer Cost to Serve for Distributors WD Speaker Ken Brown Evergreen Consulting LLC The Venetian Marco Polo 701 703 3 30 pm 4 30 pm Track Management Profitability In today s marketplace companies must understand who they are and protect both their most profitable and highest growth potential customers How can you avoid squandering precious resources serving less than desirable low or no profit customers More If your sales compensation plan and other sales policies don t encourage the sales team to spend their time and energy hunting for and servicing the right customers it is time to act Looking at the costs associated with servicing your customers can provide insight into ways to work with them such that both your company and the customer receive added benefit Customer profitability analysis is done through a fairly simple allocation of your company s operating expenses to various transaction types and the rolling up the specific transactions attributable to each customer Attendees will learn How to determine which customers are responsible for generating net profit and which customers cost you more to service and sell than the gross profit they generate How to zero in on your company s strategy for finding and retaining customers that contribute the most to your bottom line How to tailor your services to precisely meet the needs of your valuable customers and avoid overseeing other customers How to Design Compelling Value Propositions WD R M P40 SP PS NSC Speaker Benson Garner Innovation Principle LLC The Venetian Marco Polo 704 705 3 30 pm 4 30 pm Track Management Profitability Organizations of all shapes and sizes today are stating growing and failing at a faster rate than they ever have before A recent study identified creating and selling products and services that customers don t actually want as the number one reason for business failure More Customers are the judge jury and executioner of any business If you want your business to survive in today s fast paced customer centric economy then you must learn better value propositions Attendees will learn How to identify real customer problems worth solving How to design products and services that customers will love and actually buy Ten characteristics of great value propositions Commercial Vehicle Trends GVWs 3 8 Where is the U S and Canadian Commercial Vehicle Market Headed WD M P40 SP Speaker Gary Meteer IHS Automotive The Venetian Marco Polo 706 707 3 30 pm 4 30 pm Track Industry Trends Hear the details about the changes taking place in the commercial vehicle market and how these changes will shape the future market This session is designed to highlight major trends gleaned from our Industry leading commercial vehicle profile More This profile can identify trends in who is buying commercial vehicles what they are using them for how they are contented and where the market is going on a regional and fleet size basis These work trucks have very specific business requirements that are impacted by government regulations and business factors but they remain the life line for the movement of goods from point A to point B Do you have the information to help you make good business decisions in this highly competitive market segment Attendees will learn What are the facts about the vehicle population Where is the strength of the market What parts do you need to cover the vehicle population What influences have will shape the market Wednesday November 4 2015 AAPEX General Session WD R M P40 SP PS NSC Keynote Speaker Louis Efron The Venetian Palazzo Ballroom 8 00 am 8 50 am Efron s presentation will focus on What purpose is and why it is important to an attendee s business and the auto care industry How a business can revitalize its talent pool and retain the best talent The power of knowing one s organizational what where and why The road to changing the world Efron is a contributing writer for Forbes and the Huffington Post and the author of How to Find a Job Career and Life You Love He is an award winning human resources executive entrepreneur thought leader writer speaker theatre director producer and found of World Child Cancer USA Decoding the New Consumer Mind WD R M P40 SP PS NSC Speaker Kit Yarrow Ph D Golden Gate University The Venetian Marco Polo 701 703 9 00 am 10 00 am Track Sales Marketing Customer Service A decade of swift and stunning change profoundly affected what consumers want how they shop and why they buy More In this presentation award winning consumer psychologist Kit Yarrow will take attendees on a tip filled guided tour of the radically revised minds and hearts of today s consumers with special emphasis on the Millennial Generation Attendees will learn Key differences in how consumers think what they want and what motivated them to buy Eight essential shifts that every marketer needs to make to more effectively connect with today s consumer Practical actionable tips to help marketers immediately implement new and better ways of motivating consumers Amazon Can t Do That R PS Speaker Lee Peterson WD Partners The Venetian Marco Polo 704 705 9 00 am 10 00 am Track Sales Marketing Customer Service If it can be sold and delivered Amazon now sells it Amid this existential threat many retailers and other businesses are asking what the store of the future is but that s the wrong question More The question retailer must answer to survive is even more fundamental How can the physical store rival the best tools and conveniences of the online shopping model Or put more simply What can t Amazon do Attendees will learn Why some offerings resonate with customers more than others How to compete with customers store in their pocket What to offer that Amazon can t Selling in the Age of Disruption Relevance is the New Mandate WD R M P40 PS NSC Speaker Dirk Beveridge 4th Generation Systems The Venetian Marco Polo 706 707 9 00 am 10 00 am Track Sales Marketing Customer Service IF your sales organization is selling the same way it did just twelve months ago you are beginning to lose business Sales professionals are selling in a time when markets industries and customers are changing at a faster rate than at any other time in history More Indicative of this change a recent Forrester report outlined that one million B2B sales reps will lose their jobs to E Commerce by 2020 This session will focus on the needed skills evolution of your sales team The profession of sales is not being disrupted those sales people who can not add value beyond product and price are being disrupted Attendees will learn The disruptive forces that are mandating skills evolution in the sales profession The changing definition of what makes a sales professional relevant Three key differentiators of the world s top sales people in this new age of selling Telematics and the Independent Vehicle Service Industry WD R M P40 SP PS NSC Speaker Greg Potter Equipment Tool Institute The Venetian Casanova 506 507 606 607 9 00 am 10 00 am Track Sales Marketing Customer Service An increasing number of late model vehicles are coming equipped with telematics technology that permits data on the condition and operation of the vehicle to be sent wirelessly to vehicle service facilities While the use of telematics will provide for increased opportunities for vehicle relationship management for the service industry there are also many challenges that remain including will independent auto care facilities have the ability as franchised dealers to access data transmitted by vehicles and can business models be developed that will make access cost effective More Learn more about what telematcis means too the independent repair shop and to those that supply those shops at this seminar and how the industry may overcome the challenges that the new technology presents Attendees will learn The challenges the aftermarket faces with direct to vehicle owner OE communications What the aftermarket industry needs to do to compete with OE telematics systems Who is leading and representing the aftermarket industry in this arena Gen Y Decoded Insights and Tactics for Managers Leaders and Coaches WD R M P40 SP PS NSC Speaker Kit Yarrow Ph D Golden Gate University The Venetian Marco Polo 701 703 11 00 am 12 00 pm Track Management Profitability If you ve thought that our youngest generation of employees those between 18 35 is a new breed of worker you re not alone Today s teens and twenty somethings are truly a different animal More Sociocultural factors such as the self esteem movement and their use of technology have contributed to a generation that literally thinks differently than other generations They relate to others differently too New communication techniques motivational techniques and different expectations are required Attendees will learn The unique psychology of this generation of workers Eight unexpected and immediately actionable strategies to bring out their best Insights on how to work with Gen Y in new more effective ways Connected Vehicles The Future of Transportation WD R M P40 SP PS NSC Speaker Walt Fehr U S DOT Intelligent Transportation System Joint Program Office and Michael Blicher MCBNetwrx LLC The Venetian Marco Polo 704 705 11 00 am 12 00 pm Track Vehicle Systems Imagine a transportation system in which cars can see things that you can t Such cars could alert drivers of a potential hazard or dangerous conditions ahead as well as warn pedestrians through their cell phones thus improving travelers both inside and outside the vehicle More These developments are closer than you think through the U S Department of Transportation USDOT connected vehicle research Connected vehicles combine leading edge technologies to enable high speed real time communication among vehicles roadside infrastructure and mobile devices In this session learn about the research underway and why USDOT needs the help of the aftermarket to make this happen Attendees will learn How connected vehicles can save lives improve traffic flow and make communities safer and more livable How connected vehicles are the next major innovation in transportation The aftermarket s role in facilitating this future of transportation Selling Value to Maintain Margins in a Price Conscious World WD R M P40 PS Speaker Dirk Beveridge 4th Generation Systems The Venetian Marco Polo 706 707 11 00 am 12 00 pm Track Sales Marketing Customer Service IS it possible to grow both the top line and bottom line in a price conscious world The answer is yes if your sales team internalizes your organization s value proposition and develops the ability to sell its differentiating value More The world s top performing sales people have evolved their skills and positioning beyond the transactional sell to deliver an integrated ecosystem of solutions that satisfies their complex set of needs profitably Attendees will learn Why your current definition of what you have to sell is wrong How to integrate the 4 P s Product Process Profit People as an ecosystem of solutions How to reconcile the Corvette P26C8 code Getting Ahead of Disruptive E Commerce Technology WD R M SP PS NSC Speaker Charlie Covert UPS The Venetian Casanova 506 507 606 607 11 00 am 12 00 pm Track Sales Marketing Customer Service The aftermarket is becoming more demanding Disruptive technologies and omni channel retailing are empowering customers to dictate more and more of their purchase experience which causes a bull whip effect across the supply chain More Serving these always on always available customer demands has challenged traditional supply chains A more complex network of B2B and B2C e commerce collaboration is now required for efficient inventory management product delivery returns and inventory replenishment Attendees will learn How to drive your business forward despite increased consumer power How to harness the omni channel experience How to optimize your supply chain to thrive with disruptive technologies Repair Shop Roundtables SP Facilitator Rick White One Eighty Business Systems The Venetian Marco Polo 805 807 1 30 pm 3 00 pm Track Management Profitability Roundtables are an effective way for repair shop owners to share their experiences as well as gain information from their peers on issues and challenges they face on a daily basis More This roundtable program will have a master facilitator who will lead you through a thorough discussion of the most important challenges you face every date The objective will be a formalized and capture conversation of what others are doing successfully to meet those challenges You will walk away with ideas that work No vendors allowed Attendees will learn The top challenges facing other repair shops Solutions that work or don t work Best practices employed by other repair shops 2016 Aftermarket Outlook WD R M P40 SP PS NSC Speaker David Portalatin The NPD Group Inc The Venetian Marco Polo 701 703 2 00 pm 3 00 pm Track Industry Trends Last year consumer driving patterns retail pricing and both new and used car sales activity

AAPEX 2015 business model More The session will also introduce and explain the term Technology debt and provide strategies on how to get out of debt and create budget to invest in emerging technologies Attendees will learn Third platform technologies impacting the industry Why these technologies are important to your business How to implement and where to start 21st Century Vehicles Keeping Drivers Safe and Connected While Respecting the Environment WD R M P40 SP PS NSC Speaker Jeff Owens Delphi Automotive The Venetian Casanova 506 507 606 607 11 00 am 11 45 am Track Technology Vehicle What does the vehicle of the future look like Drivers will see a dramatic shift in many of the systems they use each day More Infotainment with Wi Fi will continue to enhance the user experience Voice and gesture control will help reduce driver distraction and sensors lidar and other safety systems will work to protect drivers Under the hood engines will get cleaner and more efficient and electronics will continue to replace mechanical systems Some of these technology advancements are only a few years away and will soon be part of the interdependent aftermarket becoming commonplace for service and repair opportunities Attendees will learn What OE 21st Century technology will soon be seen on the market How will the automotive industry both OE and aftermarket be impacted by future technologies Why advance active safety technologies will guide the future of automated vehicles Robotics in Aftermarket Warehousing and Distribution Operations WD R M Speaker Tim Post Dematic Corp The Venetian Casanova 506 507 606 607 1 00 pm 1 45 pm Track Technology Disruptive Aftermarket distribution continues to face challenges due to an increasing number of SKUs and the need for quick delivery to meet the needs of service and repair professionals In the past 10 years great stride in development of intelligent robots software and tooling have been made to enable robots to meet the needs of warehouse distributors More In the next 10 years we will see an increase in mobile robotic applications to improve productivity accuracy and overall throughput of order fulfillment Attendees will learn Robotic applications in today s aftermarket warehouses The benefits of robotics in meeting demand The Third Platform The Latest in Emerging Technology WD R M P40 SP PS NSC Speakers Jim Klimkowski Christopher Wetmore McGladrey LLP The Venetian Casanova 506 507 606 607 2 00 pm 2 45 pm Track Technology Disruptive First there were mainframes then came client servers now we are moving toward a computing environment that has been coined The Third Platform The new computing ecosystem is comprised of mobile broadband social cloud big data and the Internet of Things IoT More Learn how the third platform can help drive growth in your business Attendees will learn How the third platform technologies are changing the way organizations do business What your business can do to leverage the third platform How to get started and where to start The definition of the term The

AAPEX 2015 Search by Brand Search by Exhibitor Search by Product Interactive Floor Plan New Product Showcase New Packaging Showcase New Exhibitors 2015 AAPEXedu AAPEXedu Program ExpressEdu Program AAPEX General Session Remanufacturing Experience Service Professionals Program AAPEXedu Search Printable AAPEX Schedule The Remanufacturing Experience INSIDE THIS SECTION AAPEXedu Program ExpressEdu Program AAPEX General Session Remanufacturing Experience Service Professionals Program AAPEXedu Search Printable AAPEX Schedule AAPEXedu Remanufacturing Experience The Motor Equipment Remanufacturers Association MERA and Auto Care Association invited all attendees to participate in the The Remanufacturing Experience at AAPEX 2015 The experience included education sessions on Monday Nov 2 exhibits located on Level 2 and a reception on Wednesday Nov 4 Remanufacturing Section Over 40 exhibitors were featured in the Remanufacturing Section of AAPEX located on Level 2 designated throughout with green carpet to highlight the sustainability benefits of remanufacturing Exhibits were open Tuesday Nov 3 through Thursday Nov 5 Remanufacturing Reception 2015 A VIP Remanufacturing Industry Reception was held on Wednesday Nov 4 from 5 00 pm 6 30 pm at the Aquaknox in the Venetian The reception was by Invitation Only Remanufacturing Conference The Remanufacturing Conference took place Monday Nov 2 in the Venetian Casanova Rooms 506 507 606 607 Conference speakers and attendees discussed the challenges and opportunities ahead for the remanufacturing industry in the automotive market These sessions were included with your AAPEX 2015 badge and are first come first serve For a printable schedule of the Remanufacturing Conferences click HERE Monday November 2 2015 Welcome to the Remanufacturing Experience at AAPEX Speaker John Chalifoux Motor Equipment Remanufacturing Association The Venetian Casanova 506 507 606 607 1 00 pm Trends in the Automotive and Commercial Vehicle Aftermarket Speakers Gary Meteer and Mike Wall IHS Automotive The Venetian Casanova 506 507 606 607 1 15 pm Core Cleaning Setting

AAPEX 2015 Telematics Support for Independent Shops WD R M P40 SP PS NSC Moderator Derek Kaufman Schwartz Advisors LLC Panelists Jim Dykstra Vehimatics Mike Martinez DME Automotive Mike Simmons Automatic and Colin Sutherland Geotab Inc The Venetian Marco Polo 704 705 11 00 am 12 00 pm Track Sales Marketing Customer Service Aftermarket telematics solutions are available today to help independent repair shops compete with IE dealerships for vehicle repair and ongoing customer loyalty More In this session a panel of aftermarket telematics solutions providers will talk about how they are connecting vehicle owners with auto service providers and the emerging role of telematics as a revenue generator for independent shops Attendees will learn The telematics based technology and business models in place to connect vehicles to repair shops The types of data generated by these solutions How to apply the information data to drive more business revenue and margins How to Put Your Online Marketing Toolbox to Work WD R M P40 SP PS NSC Speaker Bob DeStefano SVM Marketing Solutions The Venetian Marco Polo 706 707 11 00 am 12 00 pm Track Sales Marketing Customer Service Sure you have a website but are you harnessing the power of online marketing to produce business building results for your company Your answer can be the difference between a website that is a money maker and one that is nothing more than a glorified brochure More This powerful presentation will make online marketing understandable and provide you with proven ideas for transforming your website into your most powerful marketing tool You will learn how to harness the power of online marketing to continually generate new business strengthen relationships and maximize the results from your marketing investments Whether you are an online marketing novice or an expert you will learn actionable strategies Attendees will learn How to turn your website into a lead generation and sales machine How to attract new customers from search engines How to nurture customer relationships with email and social media express edu Robotics in Aftermarket Warehousing and Distribution Operations WD R M Speaker Tim Post Dematic Corp The Venetian Casanova 506 507 606 607 1 00 pm 1 45 pm Track Technology Disruptive Aftermarket distribution continues to face challenges due to an increasing number of SKUs and the need for quick delivery to meet the needs of service and repair professionals In the past 10 years great stride in development of intelligent robots software and tooling have been made to enable robots to meet the needs of warehouse distributors More In the next 10 years we will see an increase in mobile robotic applications to improve productivity accuracy and overall throughput of order fulfillment Attendees will learn Robotic applications in today s aftermarket warehouses The benefits of robotics in meeting demand express edu The Third Platform The Latest in Emerging Technology WD R M P40 SP PS NSC Speakers Jim Klimkowski Christopher Wetmore McGladrey LLP The Venetian Casanova 506 507 606 607 2 00 pm 2 45 pm Track Technology Disruptive First there were mainframes then came client servers now we are moving toward a computing environment that has been coined The Third Platform The new computing ecosystem is comprised of mobile broadband social cloud big data and the Internet of Things IoT More Learn how the third platform can help drive growth in your business Attendees will learn How the third platform technologies are changing the way organizations do business What your business can do to leverage the third platform How to get started and where to start The definition of the term The Third Platform and what it encompasses How Old is Your Business Model WD R M P40 SP PS NSC Speaker Benson Garner Innovation Principle LLC The Venetian Marco Polo 704 705 2 00 pm 3 00 pm Track Management Profitability Today s dominant business models have expired and are no longer delivering maximum profitability Existing business models are not equipped for current and future market conditions More Every organization operates on a number of business models one for each significant type of operation If you ve got a business unit or initiative that is failing there s a good chance there s a problem with the business model Attendees will learn How to move beyond product level thinking How to assess the competitiveness of your business model How to continuously design business models that create maximum profitability The New DIFM Market Technology New Models and Opportunities WD R M P40 SP PS NSC Speaker Kevin Ramsier Vesticor Advisors The Venetian Marco Polo 706 707 2 00 pm 3 00 pm Track Industry Trends A new study on the changing DIFM environment over the next 10 years reveals critical insight into the largest segment of the aftermarket industry More Aspects that will be discussed include growth of the OE segment technologies that will impact the independent repair shop DIY s future and evolving consumer behaviors Attendees will learn About the future DIFM market structure IAM vs OE dealers Technologies used to manage customers and market services will impact shops more than vehicle or diagnostic technologies How consolidation is influencing aftermarket distribution express edu Leveraging New Training Technology for Repair Shops SP NSC Speaker Bob Pattengale Robert Bosch LLC The Venetian Casanova 506 507 606 607 3 00 pm 3 45 pm Track Technology Disruptive New technology such as reality goggles and augmented reality provide interesting options for technician training repair support and consumer education Automotive technology is advancing rapidly and finding new ways to education everyone associated with the automotive repair industry is imperative More This session will review the benefits and challenges related to this innovative technology This isn t a future concept it s here today Attendees will learn What is the difference between virtual and augmented reality Why use this method over traditional training methods What are the challenges both technology and generational How to Design Compelling Value Propositions WD R M P40 SP PS NSC Speaker Benson Garner Innovation Principle LLC The Venetian Marco Polo 704 705 3 30 pm 4 30 pm Track Management Profitability Organizations of all shapes and sizes today are stating growing and failing at a faster rate than they ever have before A recent study identified creating and selling products and services that customers don t actually want as the number one reason for business failure More Customers are the judge jury and executioner of any business If you want your business to survive in today s fast paced customer centric economy then you must learn better value propositions Attendees will learn How to identify real customer problems worth solving How to design products and services that customers will love and actually buy Ten characteristics of great value propositions Commercial Vehicle Trends GVWs 3 8 Where is the U S and Canadian Commercial Vehicle Market Headed WD M P40 SP Speaker Gary Meteer IHS Automotive The Venetian Marco Polo 706 707 3 30 pm 4 30 pm Track Industry Trends Hear the details about the changes taking place in the commercial vehicle market and how these changes will shape the future market This session is designed to highlight major trends gleaned from our Industry leading commercial vehicle profile More This profile can identify trends in who is buying commercial vehicles what they are using them for how they are contented and where the market is going on a regional and fleet size basis These work trucks have very specific business requirements that are impacted by government regulations and business factors but they remain the life line for the movement of goods from point A to point B Do you have the information to help you make good business decisions in this highly competitive market segment Attendees will learn What are the facts about the vehicle population Where is the strength of the market What parts do you need to cover the vehicle population What influences have will shape the market express edu Mobile Payments Current Retail Trends and Future Expectations R SP PS NSC Speaker Mike Martinez DME Automotive The Venetian Casanova 506 507 606 607 4 00 pm 4 45 pm Track Technology Operating Your Business Mobile payment is redefining the way businesses are handling the payment process With mobile payment parts stores retailer and repair shops can provide a convenient alternative for customers to pay for parts and services and expedite the check out process with ease More This session will outline current trends and future expectations for mobile payment and how aftermarket companies can introduce and implement mobile payment to better serve their consumer customers Attendees will learn How mobile payment solutions work Trends in mobile payment processing Security solutions Wednesday November 4 2015 AAPEX General Session WD R M P40 SP PS NSC Keynote Speaker Louis Efron The Venetian Palazzo Ballroom 8 00 am 8 50 am Efron s presentation will focus on What purpose is and why it is important to an attendee s business and the auto care industry How a business can revitalize its talent pool and retain the best talent The power of knowing one s organizational what where and why The road to changing the world Efron is a contributing writer for Forbes and the Huffington Post and the author of How to Find a Job Career and Life You Love He is an award winning human resources executive entrepreneur thought leader writer speaker theatre director producer and found of World Child Cancer USA Decoding the New Consumer Mind WD R M P40 SP PS NSC Speaker Kit Yarrow Ph D Golden Gate University The Venetian Marco Polo 701 703 9 00 am 10 00 am Track Sales Marketing Customer Service A decade of swift and stunning change profoundly affected what consumers want how they shop and why they buy More In this presentation award winning consumer psychologist Kit Yarrow will take attendees on a tip filled guided tour of the radically revised minds and hearts of today s consumers with special emphasis on the Millennial Generation Attendees will learn Key differences in how consumers think what they want and what motivated them to buy Eight essential shifts that every marketer needs to make to more effectively connect with today s consumer Practical actionable tips to help marketers immediately implement new and better ways of motivating consumers Telematics and the Independent Vehicle Service Industry WD R M P40 SP PS NSC Speaker Greg Potter Equipment Tool Institute The Venetian Casanova 506 507 606 607 9 00 am 10 00 am Track Sales Marketing Customer Service An increasing number of late model vehicles are coming equipped with telematics technology that permits data on the condition and operation of the vehicle to be sent wirelessly to vehicle service facilities While the use of telematics will provide for increased opportunities for vehicle relationship management for the service industry there are also many challenges that remain including will independent auto care facilities have the ability as franchised dealers to access data transmitted by vehicles and can business models be developed that will make access cost effective More Learn more about what telematcis means too the independent repair shop and to those that supply those shops at this seminar and how the industry may overcome the challenges that the new technology presents Attendees will learn The challenges the aftermarket faces with direct to vehicle owner OE communications What the aftermarket industry needs to do to compete with OE telematics systems Who is leading and representing the aftermarket industry in this arena Gen Y Decoded Insights and Tactics for Managers Leaders and Coaches WD R M P40 SP PS NSC Speaker Kit Yarrow Ph D Golden Gate University The Venetian Marco Polo 701 703 11 00 am 12 00 pm Track Management Profitability If you ve thought that our youngest generation of employees those between 18 35 is a new breed of worker you re not alone Today s teens and twenty somethings are truly a different animal More Sociocultural factors such as the self esteem movement and their use of technology have contributed to a generation that literally thinks differently than other generations They relate to others differently too New communication techniques motivational techniques and different expectations are required Attendees will learn The unique psychology of this generation of workers Eight unexpected and immediately actionable strategies to bring out their best Insights on how to work with Gen Y in new more effective ways Connected Vehicles The Future of Transportation WD R M P40 SP PS NSC Speaker Walt Fehr U S DOT Intelligent Transportation System Joint Program Office Debby Bezzina University of Michigan Transportation Research Institute and Michael Blicher MCBNetwrx LLC The Venetian Marco Polo 704 705 11 00 am 12 00 pm Track Vehicle Systems Imagine a transportation system in which cars can see things that you can t Such cars could alert drivers of a potential hazard or dangerous conditions ahead as well as warn pedestrians through their cell phones thus improving travelers both inside and outside the vehicle More These developments are closer than you think through the U S Department of Transportation USDOT connected vehicle research Connected vehicles combine leading edge technologies to enable high speed real time communication among vehicles roadside infrastructure and mobile devices In this session learn about the research underway and why USDOT needs the help of the aftermarket to make this happen Attendees will learn How connected vehicles can save lives improve traffic flow and make communities safer and more livable How connected vehicles are the next major innovation in transportation The aftermarket s role in facilitating this future of transportation Getting Ahead of Disruptive E Commerce Technology WD R M SP PS NSC Speaker Charlie Covert UPS The Venetian Casanova 506 507 606 607 11 00 am 12 00 pm Track Sales Marketing Customer Service The aftermarket is becoming more demanding Disruptive technologies and omni channel retailing are empowering customers to dictate more and more of their purchase experience which causes a bull whip effect across the supply chain More Serving these always on always available customer demands has challenged traditional supply chains A more complex network of B2B and B2C e commerce collaboration is now required for efficient inventory management product delivery returns and inventory replenishment Attendees will learn How to drive your business forward despite increased consumer power How to harness the omni channel experience How to optimize your supply chain to thrive with disruptive technologies Repair Shop Roundtables SP Facilitator Rick White One Eighty Business Systems The Venetian Marco Polo 805 807 1 30 pm 3 00 pm Track Management Profitability Roundtables are an effective way for repair shop owners to share their experiences as well as gain information from their peers on issues and challenges they face on a daily basis More This roundtable program will have a master facilitator who will lead you through a thorough discussion of the most important challenges you face every date The objective will be a formalized and capture conversation of what others are doing successfully to meet those challenges You will walk away with ideas that work No vendors allowed Attendees will learn The top challenges facing other repair shops Solutions that work or don t work Best practices employed by other repair shops express edu 3D Printing in Service Supply Chain Management Tradeoffs and Variables that Matter WD R M P40 SP PS NSC Speaker Bryan Crutchfield Materialise The Venetian Casanova 506 507 606 607 2 00 pm 2 45 pm Track Technology Disruptive Few disruptive technologies will have such a game changing impact on manufacturing and distribution of automotibe aftermarket parts as 3D printing However a lot needs to happen before we see 3D printing routinely in the aftermarket supply chain More This session will cover the five most important parameters to determine the readiness of a part of 3D printing 3D printing process considerations as well as provide industry examples where 3D printing is already making a difference in the service supply chain Attendees will learn The basics of 3D printing Examples of 3D printing in the service supply chain Outlook on when 3D printing will become routine in the aftermarket industry 2016 Aftermarket Outlook WD R M P40 SP PS NSC Speaker David Portalatin The NPD Group Inc The Venetian Marco Polo 701 703 2 00 pm 3 00 pm Track Industry Trends Last year consumer driving patterns retail pricing and both new and used car sales activity emerged as factors influencing automotive product sales At this year s Aftermarket Outlook NPD s Executive Director of Industry Analysis David Portalatin will reveal how sales in 2015 measured up to expectations share insights into consumer attitudes that will shape the coming year and provide his outlook on sales for 2016 More Insights and analysis will be derived from examining a wealth of economic trends consumer research and product sales data including the 2016 Consumer Outlook Survey In its tenth annual edition these survey results will once again be unveiled for the first time exclusively to AAPEX attendees Attendees will learn What macro factors will have the greatest influence on 2016 sales Which changing consumer attitudes may represent opportunities for growth Expected 2016 automotive product sales performance This session is also offered Tuesday November 3 at 7 30 am Five Trends in Five Minutes Key Trends Affecting the Aftermarket Environment WD R M P40 SP PS NSC Speaker Mark Seng IHS Automotive The Venetian Marco Polo 704 705 2 00 pm 3 00 pm Track Industry Trends Hear the details about the hottest trends shaping automotive aftermarket repair opportunities for years to come This session is deigned to highlight major trends in the vehicle market that are affecting the automotive aftermarket More With the ever changing new vehicle market there is never a dull moment and these new vehicle trends are impacting the aftermarket sweet spot more rapidly than ever before Do you have the information you need to be prepared for the short and long