Customer Relationship Management

Customer relationship management (CRM) is an approach to managing a company’s interaction with current and future customers. The CRM approach tries to analyze data about customers’ history with a company, in order to better improve business relationships with customers, specifically focusing on retaining customers, in order to drive sales growth.

One important aspect of the CRM approach is the systems of CRM that compile information from a range of different channels, including a company’s website, telephone, email, live chat, marketing materials, social media, and more.

Through the CRM approach and the systems used to facilitate CRM, businesses learn more about their target audiences and how to best cater to their needs. However, the adoption of the CRM approach may also occasionally lead to favoritism within an audience of consumers, leading to dissatisfaction among customers and defeating the purpose of CRM.

CRM software helps to get customer information from various sources; assign the cases to the appropriate support team; it helps to store the solution in the customer history which can be used in future as a reference of the same customer or to give solution to another customer over the same issue; in case of serious issues, issues can be escalated to the senior officials; helps to identify the areas where the company needs to improve the service.

The cloud based CRM provides the marketers to easily track down the sales leads and their sources and then send the leads to the right sales person

SyntecX Solutions provides helps to build up your business by providing you the best IT solutions using the latest technologies and best CRM integration.

It works exactly as expected, everywhere

Rapid sales growth with efficient sales process

In this era of high competition, sales team need an efficient sales process to achieve big goals. It helps you to focus on right deals at right time and make more money by closing them in less time. Not only efficient sales process of our CRM helps you to make best deals but also its sales process tool distinguishes achievers from under achievers. Sales process tool of CRM helps you to set automatic follow ups and in customization of local terms used in business.

Attract customers and gain more business by integrated marketing tools

Marketing helps businesses to get more deals. It helps to get more business from current customers and make new ones too. So identifying the right customer is a biggest deal. Our CRM provides integrated marketing tools like tags and ribbons; filters and automated campaigns. Tags and ribbons helps segmenting data for marketing and sales. Filters helps us to filter customer data into unlimited categories. Integrated campaigns helps you to campaign customers on the basis of right analysis and generate more revenue.

Know better to serve better

Generally 80% revenue comes from just 20% customers, so gratify them to grow your business. Nowadays, customers need more than the value of their money. So it becomes tough for businesses to recognize their taste and serve them well. Syntecx CRM is an customer centric product. Its features helps you to make customers loyal and then brand ambassadors by giving them delighted services. Our CRM provides you the tools so that you can maintain their log history, this information can be used to give customers better services in future.

Reduce your workload by proper synchronization.

For the better performance of any business, it is necessary to reduce the workload. Using automated tools reduces the workload of the team. Such team becomes more productive as they always have more time and accurate data to work with. Syntecx CRM provides reminders, automated triggers and follow ups to ease your work. Triggers can be set for routine tasks and for preventive alerts. Follow ups and reminders can be set to remind tasks that need to be done after an interval.