Review Distribution

1 Review by Celeste

PayPal

I have had a bad experience getting a refund for a product that came out of China and then returned back to the address that was listed on the package. I even kept the return receipt and PayPals Resolution Dept. came back in the favor of the Seller twice before refunding me after a third investigation in which I still supplied the tracking number for my return of product back to the sellers address on the package which said, "Returns to this address" which was an address in the United States. The seller stated they would not refund me because I did not return it to China but the package specifically gave a return address in the United States. During all that investigation I paid off my PayPal Credit Account which is owned by Synchrony Bank, except for the $57.00 Dollars that was being re-investigated for the third time, which finally came back in my favor. Now, to close this account after that long drawn out investigation on that case for a refund, PayPal refuses to close my account after receiving an e-mail from their Investigation Dept. (see e-mail from PayPal at bottom of page). When I tried to close my account after I was refunded the $57.00 I was promoted to call PayPals Customer Service Dept. and had to go through a website Maze of prompts just to get the phone number to the customer service Dept. When I called the number I was put on hold by Reps. through several various departments totaling 5 hours of hold times during the several phone calls to PayPal to close my account. One time I was told I cannot close my account because my Bank, a credit union, would not release the dispute I had on my PayPal account for $57.00. I called my bank and they said they did NOT have an action that is being disputed through my PayPal account so there is no reason that PayPal should not be able to close my account, unless they don't want to and are making up excuses NOT to Close my PayPal account. The second call back to PayPal to tell them my bank has nothing to do with why my PayPal account can't be closed, I was put on hold again for another two hours, while each representative promised they could do something about this and then announced they could not help me close my PayPal account and switching me to the person that could after another LONG hold period, just to find out that another rep. higher up in the chain had to reach even higher up the chain to get a different representative to close my Account. After all that, PayPal refused to close my account, for no reason that was reasonable other than some made up reasons NOT to close my account.

Hello Celeste Singh,
We reviewed the information regarding the case below and have decided in your favor.
We've issued a refund to your PayPal Credit account for the disputed amount as well as any interest and fees related to the transaction. Please allow up to 5 days for this refund to be reflected on your account.
This case is now closed. We are truly sorry you experienced a problem with this transaction, but hope you are happy with the outcome.
Transaction details:
Dispute Case ID:PP-D-12037574
Transaction Amount:$57.00 USD
Dispute Amount:$57.00 USD
Transaction ID:49P06212VS940253N
Transaction Date: June 24, 2018