Last month, Consumerist reader James decided it was time to stop sharing (with their consent) his downstairs neighbors’ Internet access and get his own account through AT&T. Problem is, AT&T seemed to be doing everything it could to not make this happen. [More]

Z. bought a wonderful gift for his sister while in New England: a bottle of Sam Adams Utopia, a strong, expensive specialty brew that you can’t exactly buy at the corner liquor store in California, where she lives. To Z’s dismay, the package seemed to make the cross-country journey just fine, only to have the bottle break shortly before reaching Z’s doorstep.