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The Honorable Pat Frank (Hillsborough) has been honored with a prestigious Florida Excellence Best Practices Award for a major restructuring that improved customer service, increased efficiency and enhanced communication.

The reorganization created the new Customer Service Center at the Edgecomb Courthouse, where the public can pay traffic citations, make child support payments, file civil suits and conduct numerous other transactions.

The Florida Excellence Award is based on the nationally renowned Malcolm Baldrige Quality Award and honors public and private organizations that demonstrate performance excellence in customer service, workforce and organization.

“We are honored to have been recognized with a Florida Excellence Award,” Frank said. “I have the privilege of working with a strong team of determined employees dedicated to public service.”

Tampa Mayor Bob Buckhorn praised the smooth operations of the Clerk’s office. “Pat Frank has a long track record of integrity, accountability and fiscal responsibility,” the mayor said. “She is a tireless public servant whose office touches the lives of everyone in Hillsborough County and I am delighted that her work has been honored with a Florida Excellence Best Practices Award.”