Knowledge Base

My Licence Key is not enclosed, what should I do?

Last Updated: Oct 12, 2016 12:20PM IST

Online Purchase

Your licence key should have been sent to the email address that you used to complete your online purchase (please check your Spam folder). If you haven’t received this email then please contact us at support@sonocent.com with the details of your order.

Reseller

We now only provide Audio Notetaker with an electronic licence key (we no longer supply physical CDs as the latest version can always be downloaded from our website). In the first instance you should contact your re-seller who should have a record of the licence key that was sent to you.

As long as you have registered your details with us when you first activated Audio Notetaker we can normally locate your licence in our database; please contact support@sonocent.com with the details you used to register.