Explanations the care provider gave you about your problem or condition

4.90

Concern the care provider showed for your questions or worries

4.90

Care provider's efforts to include you in decisions about your treatment

4.92

Degree to which care provider talked with you using words you could understand

4.85

Amount of time the care provider spent with you

4.82

Information the care provider gave you about medications (if any)

4.85

Instructions the care provider gave you about follow-up care (if any)

The Patient Rating score is an average of all responses to care provider related questions on our nationally-recognized Press Ganey Patient Satisfaction Survey. Learn more about our survey process. Responses are measured on a scale of 1 to 5 with 5 being the best score.

Novant Health Medical Group has earned the Press Ganey Seal of Integrity for having met scientifically rigorous standards for collecting and publicly reporting patient experience data. The Seal of Integrity affirms the validity of the organization's program and ensures that provider's performance ratings are objectively and accurately represented.

Novant Health is pleased to offer open scheduling. Use the tool below to schedule an appointment with this provider in real time. Please note that open scheduling is for regular appointments only. If you wish to schedule a physical or procedure or there is no open appointment for the time you need, please call this provider’s office for a list of available appointments.

Helping people of all ages focus on their health and disease prevention is a priority for James Schaffer, MD. Selected every year between 2012 and 2017 as a Top Family Doctor by Charlotte magazine, Dr. Schaffer frequently turns to an Arabian proverb to set the tone for his work which states that he who has health has hope, and he who has hope has everything. When he is not working, Dr. Schaffer enjoys sports, travel, wine and reading.