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Student Financial Services Code of Conduct

Emerson College’s employees within the area of Student Financial Services are committed to adhering to best practices, including those specific to relationships with student loan providers. The Student Financial Services department is committed to the following code to ensure transparency and the best student service:

Will not assign a borrower’s loan to a particular lender or refuse/delay certification of a loan based on a borrower’s selection of a lender or servicer;

Will not request or accept from any lender an offer for student loan funds, including funds for an opportunity pool loan, in exchange for a promise of a certain number of loans or a specific loan volume;

Will not allow employees of student loan companies to staff its area or answer student/parent calls;

Will not accept any fee, stipend, honorarium, or other payment to consult for or provides services to a lender, guaranty agency or loan servicer;

Will not serve on any lending institution’s advisory board or any other board associated with a lending institution.