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Want to read our Frequently Asked Questions?

Hereafter you will find a complete list of explanations to answer the most frequent questions about the booking process.

FAQ

FREQUENTLY ASKED QUESTIONS

How can I search a hotel for the dates of my stay?

We offer you three systems to help you find the type of accommodation that best meets your needs: [Read all...]

We offer you three systems to help you find the type of accommodation that best meets your needs:

The first enables you the hotel search engine, entering the desired characteristics (hotel class, duration of stay, number of persons, city or town). When you click on the search button a list of available accommodations meeting your search parameters will be displayed. Once you see the list, you can visit the hotel pages by clicking on its name, or by clicking on the booking button.

The second consists of visiting hotel pages directly by selecting them from the list divided by class that is present in the portal. Click on the name and you will be sent to the hotel pages, where you will find descriptions, photos of the building and of the rooms. You can check for room availability and make your reservation from the booking menu.

The third consists of choosing the hotel directly from the map (when present), clicking on it according to the most convenient location for your stay.

How can I complete a booking using this Website?

Enter the arrival and departure dates from the home page. [Read all...]

Enter the arrival and departure dates from the home page. Enter the number of rooms and number of persons per room; then click on >>Find<

the program will then check availability according to the information given on dates and rooms. A new page will list all available hotels;

select the hotel you prefer by clicking on the "book" link beside the available room chosen. The total price of the rooms for the entire stay will be displayed. Click on "book" to continue;

a new window will then open where you will be asked to enter your data. Once all the mandatory fields in the form are filled in (the ones marked with an asterisk "*") and after entering any comments you may wish to add in the comments field, you will be asked to accept the regulation on privacy and personal data processing. Click on the "continue" button to accept and proceed;

if all the fields have been correctly filled in, the program will display a summary of the details of your request. Proceed to book by clicking on >>book<

the booking confirmation will be given both online and via an email sent to the address entered in the form mentioned in part 4).

Do I have to pay a fee to book a hotel with your reservation system?

How long does it take for my booking to be confirmed?

The booking confirmation is given INSTANTLY because room availability is constantly updated in the system. [Read all...]

The booking confirmation is given INSTANTLY because room availability is constantly updated in the system. In any case each individual hotel is solely responsible for everything concerning booking management through the system. When hotels join the network, they undertake to constantly update their data on room availability.

Will I pay exactly the price indicated when I booked on this Site?

The price shown is the cost of the entire stay. Prices shown in the hotel rates page refer to the cost of a room per night. The prices displayed in the portal after an availability search refer to the total cost of rooms for the entire stay. In general prices may include service and taxes; breakfast and any other services are specified by the hotels. What is included in the price is in any case listed both in the hotel website in the "rates" page, and before and after the booking confirmation.

Is the transmission of my credit card details safe?

The information requested during registration is necessary for the us and the hotel to manage the booking request. [Read all...]

The information requested during registration is necessary for the us and the hotel to manage the booking request. All information is strictly confidential and shall be transmitted via an encrypted channel that ensures privacy (along with the privacy policy statement you accepted during the reservation process). We always care about security and we use protected channels using thawte SSL Certificates to transmit your credit card data.

Can I cancel or modify my booking? How and until when?

To confirm or cancel a booking all you have to do is go online and enter the portal [Read all...]

To confirm or cancel a booking all you have to do is go online and enter the portal, click on [Your Reservations], enter the Booking Code and Password assigned by the system at the end of the booking process. The system will display the booking details and you could view or cancel your reservation. If you need to change your reservation you shall call our customer service.

What does cancellation policy mean?

It is the date within which it is still possible to cancel a booking without incurring penalties. [Read all...]

It is the date within which it is still possible to cancel a booking without incurring penalties. Each hotel independently sets a cancellation expiry date and related penalty. This cancellation policy is available for viewing at the hotel website and is located in the "rates" page, before the booking confirmation and in the email you will be sent. Please read these sales policies and related penalties carefully in case of no-show or late cancellation. We do not charge any fees in case of booking cancellation.

Do prices indicated when booking include tax and services?

The price shown is the cost of the entire stay. Prices shown in the hotel rates page refer to the cost of a room per night. The prices displayed in the portal after an availability search refer to the total cost of rooms for the entire stay. In general prices may include service and taxes; breakfast and any other services are specified by the hotels. What is included in the price is in any case listed both in the hotel website in the "rates" page, and before and after the booking confirmation.

How can I contact the hotel I booked?

The booking request form contains a field available for comments where you can write notes [Read all...]

The booking request form contains a field available for comments where you can write notes, comments and special requests to the chosen hotel. When the booking is completed, you will receive an email containing all the information about the hotel you booked, including the telephone number.

Will the hotel contact me if they are any problem with my booking?

Yes. This is why it is important to enter the correct email address [Read all...]

Yes. This is why it is important to enter the correct email address and make sure that mailbox can receive messages. Many providers limit available space in email boxes, deleting messages in excess of the assigned space, or in some cases anti-virus systems eliminate attachments.