Customer Care - The click trick

Many retailers will be encouraged by reports that sales were up for the peak season of 2016. Some sources suggested that sales were as much as 15% higher than the same period in 2015, despite post-Brexit fears, and 37% higher than was initially forecast at the start of the year.

Such positive figures bode well for British retail, but the biggest slice of the pie was inevitably taken by the large retailers whose infrastructure enables them to dominate both the High Street and the online world.

However, the good news for smaller businesses is that many smart independents are fighting back. By embracing some of the new technology solutions that are available, even small online retailers are able to offer a level of service comparable to High Street giants, so they no longer have to settle for just picking up the crumbs that fall from the retail giants.