If difficulties persist, please contact the administrator of this website.

Find Us

Ramsey Bros Privacy Policy

Ramsey Bros Pty Ltd is bound by the Privacy Act 1988, which imposes specific obligations in regard to handling personal information. This includes complying with the Australian Privacy Principles (APPs) set out in the Act. The APPs set out how entities should collect, use, store and disclose personal information and how individuals can access records containing their personal information. General information about the Privacy Act and the APPs can be found on the Office of the Australian Information Commissioner’s (OAIC) website.

The privacy policy and principles in this document are in accordance with these laws.

Ramsey Bros is committed to protecting the privacy of personal information. This Privacy Policy embodies this commitment.

The policy ensures that Ramsey Bros can collect personal information necessary for its services and functions, while recognising the right of individuals to have their information handled in ways that they would reasonably expect and in ways that protect the privacy of their personal information.

This privacy policy sets out how Ramsey Bros uses and protects any personal information that you provide to Ramsey Bros.

Should Ramsey Bros ask you to provide certain personal information during any dealings with Ramsey Bros, then you can be assured that it will only be used in accordance with this privacy Policy. Ramsey Bros may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 12 March 2014.

What we collect

Ramsey Bros may collect the following information in the course of its business activities:

Personal information is collected and used by the Ramsey Bros for the following purposes:

• To facilitate the purchase of machinery, vehicles and associated goods • To meet the requirements of the legislation associated with the supply of such goods • To provide warranty, insurance and registration services associated with the purchase of vehicles or machinery • To facilitate finance applications • To monitor and evaluate, and improve, services and products

Direct Marketing

Ramsey Bros may periodically send promotional material about new products, special offers or other information which it considers you may find useful using the contact details you have provided. With your consent, Ramsey Bros may provide information to third party financial institutions to facilitate financing of purchases and warranty registration. These organisations may then contact you to offer services.

You have the right to request that this material is not sent to you and that your personal information is no longer used for direct marketing purposes. You can make this request by emailing us at privacy@ramseybros.com.au or by any of the other contact details listed in the 'Contacting Us' section below.

If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by emailing us at privacy@ramseybros.com.au or by contacting us through any of the other contact options listed in the 'Contacting Us' section below.

Providing information to third parties

Ramsey Bros may at times hire other companies to provide services on its behalf, for example, customer freight services. Those companies supplying such a service will be permitted to obtain only the personal information they need to deliver the service, for example, your delivery address.

With your consent, Ramsey Bros may provide information to third party institutions to facilitate financing of purchases and warranty registration. As these third parties may operate globally, your information may be disclosed to overseas recipients as part of these processes. Ramsey Bros takes reasonable steps to ensure that these organisations comply with the APPs.

Ramsey Bros will never sell any of the personal information it collects.

Protecting your privacy

Ramsey Bros has implemented procedures and practices to ensure its compliance with the Australian Privacy Principles and has adopted these principles as minimum standards in relation to handling personal information.

In broad terms, this means that Ramsey Bros

• collects only information which is required for the activities and functions of Ramsey Bros business • ensures that the person supplying the information knows why the information is collected and how it will be handled • uses and discloses it only for the primary or a directly related purpose, or for another purpose with the person’s consent (unless otherwise required, permitted or authorised by law) • stores it securely, protecting it from unauthorised access • provides people with access to their own personal information and permit people to seek corrections if necessary.

Security

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect in person or online. We review our information collection, storage and processing practices, including physical security measures, to guard against unauthorized access to systems.

Accessing and Correcting Your Personal Information

You have a right to access and seek correction of your personal information, subject to exceptions allowed by law. If you would like to do so, please let us know through one of the contact options listed at the end of this document.

When we receive a request for access to, or correction of, personal information, we will contact the person who made the request to follow up. We may require further information to verify your identity and to sufficiently understand your request.

Complaints

A complaint about information privacy is an expression of dissatisfaction with Ramsey Bros procedures, staff, agents or quality of service associated with the collection or handling of personal or health information. Ramsey Bros will be efficient and fair when investigating and responding to information privacy complaints.

Complaints can be made in person, by phone or email, or in writing using the below contact details. When we receive a complaint, we will contact the person who made the complaint to follow up. Due to the requirements of the Privacy Act a verbal complaint may be required to be confirmed in writing.

If you are not satisfied with the process or result, a complaint can be made to the Office of the Australian Information Commissioner (OAIC). Contact details for the OAIC can be found at oaic.gov.au. Before the OAIC will consider the complaint, it must have first been made to the business in question, allowing a reasonable time for a response.

Changes to this Privacy Policy

Ramsey Bros. reserves the right to make amendments to this Privacy Policy at any time. Any changes to the Privacy Policy will be updated on this website and will also be made available in other forms as requested. Ramsey Bros will take reasonable steps to ensure that its customer’s are aware of any changes to its Privacy Policy, including at the time of collection.

Contacting us

Ramsey Bros. welcomes your comments regarding this Privacy Policy. If you have any questions about this Privacy Policy and would like further information, please contact us by any of the following means during business hours Monday to Friday.