Anyone who has a worked a shift in any form of retail has stories to tell of those customers;A. J. Adams has experienced this personally after working in various forms of retail. In 2007 he decided that retail employees needed a voice and created Notalwaysright.com. Since then many turn to this therapeutic website for catharsis, therapy, or just a good laugh; while others use it as their forum to voice their anger, shock, and dumbfoundedness at some of the people that exist in this world. The Customer is Not Always Right collects one hundred of the most popular submitted stories, as well as some that were never published on the site. One of my favorites is this ditty from a flight attendant:

Flight attendant: “What can I help you with?”

Passenger #1: “The plane seems to be shaking a lot, and I almost spilled my bottle of water.”

Passenger #2: “Yeah, and it’s also really noisy. We can barely hear each other talk.”

Flight attendant: “Well, the shaking is the turbulence that the plane is flying through, and the noise is coming from the engines.”

Passenger #2: “Can’t you turn the engines off?”

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