Jewelry Television Review + Feedback & Discussion

How is the price of the products/service offered compared to the competition? (10 = cheapest found, 5 = average) - 7 people rated the prices offered by the store a score of 2.77
How long did it take for you to get a reply from customer service? - 183 hours on average experienced by 7 people
hour(s)

User-Submitted Reviews of Jewelry Television & Testimonials

Auction was a scam

I have purchased numerous things from jewelry television and been happy with most, but after this last experience I am closing my account. I won a 3.5 ct. chrome diopside gem valued at $300.00 for $50.00- obviously a good deal. When it arrived I discovered I had a $16.00 fire opal in its place. When I called customer service they offered to refund my money. I didn't want a refund I wanted the gem when it came back in stock. A resolution supervisor named Alinba agreed to this. I asked for a confirming e-mail since this could take a while. It never came. I called again and she promised again and it never came again. After being jerked around for 2 weeks I finally got another supervisor who simply said he didn't know why she said that it wasn't their policy and it wasn't happening. This was their mistake (or my deal was too good) but I was the only one suffering consequences. I'm done with them other than writing a scathing letter to the company.

I purchased a 3 carat diamond ring item #APD016-7. JTV price $2999.99. I used the facebook coupon for 20%off and also opened a JTV account with a 10% off your first purchase. The ring was presented july 7 2010 and also came with a free appraisal of EVA $6250.00 dollars. i feel that because I shop as a smart consumer, as I feel all people should do, they will give me the most difficult time to get the extra 10% off and also the free apprasial. The customer service is so bad it is like nothing I every had to deal with, today alone I and they hung up on each other many times it seems to be there way,, not making there viewers and consumers happy. So are we happy NOOOOO will this end oh yea and I will fight for all the promises they make .

WARNING Do not shop JTV. They mislead the customers. They say that their overlay items are above the industry standards. According to them 25mils is the standard in the industry, meaning the item has 25 layers or dipped 25 times in gold. I purchased an item that the host said was dipped 120 times or more! Huh, after owning the pc. for 1 month and only wearing it a few times, the gold was falling off. I have items bought at discount stores that still have the gold on them and they are over 2 yrs. old. How can they say that this was dipped 120x's or 200x's? Do they really know? Also, they sell you watches that come with dead batteries, or are running, no tab in place, and die in 2-3 weeks. What happened to the tabs? Are we buying used items? They say gold is gold, not true, most of the 14kt gold I have gotten from them is now dull, scratched to the hilt, etc. and these are items that are only worn here and there. The only gold that still looks like gold are the items that I have not worn or have worn only 1 or 2 x's. Also do not shop their auction site. They like to cancell items that you win that are relatively expensive and you get a good deal on. This just happened to me again. They use excuse after excuse. Please Shop Elsewhere, you will be glad you did!!!

BEWARE OF AUCTION!! i have purchased many items from Jewelery Television on-line without any complaint. The auction site is another story. I "won" a watch that was shown as new and received a watch loose in a shipping box without warranty or instructions (it wasn't that cheap).

As I was going to give as a gift,I was upset and returned . First I paid $6.99 to ship to me and then another $6.99 to return to them.. They could make a profit from the shipping alone!

You would think I would learn from that mistake, but I just received yet another auction watch that is even worse, It appears used and the band was sized to a very small size,also no instructions or warranty. Both of these items were offered as new NOT pre-owned and were name brand watches. Customer service was ho hum regarding this and I have finally learned where NOT to spend my money!

I would not even give one star. I ordered a silver bracelet with a large torqouise stone. I wore it one time and the whole stone fell out and was lost at a party. JTX refuled to replace the stone. I would never order anything from them again. I am a very unhappy customer.

This is just in reply to Cassandra's comment. Well, Cassandra I think you don't even know that in India when it comes to fine jewelry,people like to buy and sell pure gold and diamond jewelry like 22k rather than cheap and ugly 10k gold jewelry. Diamonds also look so fake what is being sold here. We have better designs and quality available there. Better buy something in India to have true experience.

I purchased a black and white diamond ring from Jewelry Television on May 22,2009. The diamonds were cloudy and the ring looked cheap. I retured the ring on June 4, 2009 and of course expected a credit on my statement. When the credit did not appear I called the business office and was advised they had no record of a credit. I then in turn called Customer Service at JTV and was advised the package was not received. On July 8, 2009 I retured a call from Albena and spoke to Henry. Henry advised me that the package was received and was empty. I was advised to fax proof of insurance and show POD for order number 57928651, Attention Correspondance which I did on July 6, 2009 and received confirmation that my fax was received. On July 10, 2009 I called Customer Service again and was advised that Alvena comes in late and the insurance forms would be mailed to me on July 10, 2009. When I had not received the claim forms by July 21, 2009 I called Customer Service again and spoke with Jim. Jim advised they had found all the papers and they would file the claim for me with the post office. I received a check from the U S Postal Service dated August 10, 2009 for $100.00. At this point I called Customer Service again and Jim was not so nice this time. He told me I would have to deal with the post office. So I call the U S Postal Service on August 14, 2009 and spoke with Mary and was advised the claim was filed for $299.00, however no proof of insurance supported the claim and a letter was sent to Stacy Kirby, 190 Hatfield Rd, Knoxville, Tn. 37922 on August 7, 2009 and I was told that I need a copy of this letter in order to receive the balance of $199.00. I then called Customer Service again and asked to speak to Stacy Kirby which of course I was told there was no way I could speak to her but Jeff (the rep that I spoke with) told me he would send her an e-mai and she would contact me within 24 to 48 hours. To this day I am still waiting for Stacy Kirby to call me. There are other conversations before today but Albena called me today and told me I was compensated for the amount I paid for the ring. Needless to say I lost my temper and I told her I would contact my attorney which I will do on Monday. Jewelry Television is a rip off and the employees that work there are no better including the executives. I would advise any one who plans to shop JTV to think twice before doing so. I would like to mention JTV refuses to send me a copy of the letter from the U S Postal Service.

I will Never order from them again

If I could give them NO stars, I would. I ordered a ring over night for my wedding. It came a week later. After walking down the aisle with no ring. Once it did arrive, a stone fell out. I sent it back for repairs. They returned it with a cracked diamond, rhodium missing and prong damage. Then on a return I sent, they said they paid me back....but no money showed up in my account. Two people were helpful. Many others were not. They claimed to not know anything or what to do. I will NEVER, EVER order from them again

You never know what you're gonna get as far as quality. I have received many broken and damanged items, or items that are substandard in their manufacturing and quality. Good luck trying to converse with customer service - JTV's customer service is not great, perhaps on par with AT&T or the like. JTV basically sells subpar merchandise, much from third world countries like India. Their tv hosts are not professional and treat viewers patronizingly. No deals here.

I will not buy from them again

I am a customer of JTV for about 5 years. Overall I had a good experience with them until now . Over the years I ordered items worth thousands from this company.I received some good deals but also some ugly or defective jewelry which I sent back and had no problems receiving a refund. Everything changed a couple of weeks ago when I bought a moissanite ring using paypal. After a few days they shipped the ring but no tracking information was available.Forward 10 days and I still didn't received the ring. I called customer service and they placed a claim for my order, and the next day they said they sent me the claim forms.(that was on a tuesday).Now it's Thursday and I still didn't have the claim forms.After I receive the claim forms, it will take another week for the signed forms to reach them and then at least another week for the replacement ring to get to me. So it's almost a month of waiting for an item for which I paid since the moment I placed the order. My advice:find another jewelry selling company to buy from, or if you ever buy from JTV ,use a credit card, never paypal or cash!

Pros:

had a good experience with them for 4-5 years

Cons:

scammers

they are not publishing bad reviews on their site

sent me a item that was never received (i suspect it was never shipped in the first place)

I guess the buyers must be out on some sort of extended lunch, since what is advertised and stated as a gemstone show, is just full of castings, pearls (which have a very limited audience), and gawdy, cheap costume jewelry-type chip necklaces.

I purchased a round 0.85ct tanzanite stone from JTV back in December 2009 and when I received it, I was a bit disappointed at first because the stone appeared quite small. I paid $199 for the stone when I bought it and I had it appraised in order to make a decision on whether or not I wanted to keep it! Well, the appraisal came back at $680 so I was quite happy with the purchase and feel that I got a very good deal considering the appraisal is now on paper and I more than tripled my money! I won't be selling it but if I wanted too then at least I know its worth more than what I paid for it! I am a skeptical person and even now, I am still very cautious about anything I buy from them and I would have each item appraised to be sure its worth your investment and if its not...then send it back and get a refund! So far...my experience has been good. I just ordered 2 ruby's from the show recently so we will see what comes of it! Good luck to all...choose your gemstones wisely!

you are so right .. jtv and jtv costumer service stole on the 8-18-2014 and on the 8-19-2014 $ 689.47 out of my wells fargo visa. shipped items that where never ordered. 3 of the same thing 2 of the same thing ... added up to $689.47 and in a very peculiar way the stole the money. on the 8-18-2014 the stole money 4 times in one day , at different times ./and different prices for the same crap. on the 8-19-20154 the stole money 3 times in one day. at different times. i dident even knew it right away if my bank wouldent have got in contact with me about an over draft. i went to the bank and found out. when i put fire under jtv and jtv costumer service. to make big trouble for them the returned the money in a very peculiar way also 5 times in one day. at different times and 4 times in one day at different times but still owe to me $ 48.92 the even made me an offer. to replace a tanssanite out of a ring i purchased some month back, fell out , to replace it for free. i declined that offer. all those items where returned. i had to get a new visa card with different numbers on account of the crime jtv committed. i warn everyone. stay away from jtv. you will be scammed. sooner or later. check your bank statements 10 times. if the steal % 5.00 anmd you don't notice. it will add up , the got your card numbers and canm do as the please. even stick the money in to their own pockets .dont be a victim .beware of every shopping channel .

by purzel • 4 years ago

10 out of 12 people said 'YES'

59860

Posted by Christine (6 years ago)

Garbage

They are liars!!! They just want to sell something that cost very little in reality. Just try to find clarity and color info on their white diamonds. Lmao they say it's not cost efficient for them to rate them ...bullshit! Those diamonds are the worst quality u can find and they don't want to say it, in fact the hosts repeatedly will say that the diamonds in whatever piece they are selling are exceptional ...yeah right. It's up to you if u want to try them out. Let me know about your experience.

JTV is not the place to shop. These people are frauds and rip-offs. They will say anything to get you to buy, then when there's a problem, they lie and cheat. I have been ripped off by the auction site also. The last year has been the worst at JTV, these people are rude and just plain liars. I will no longer be shopping there.

I have been a jtv shopper for 3yrs. and really enjoyed it until 09 when everthing changed and sadly not for the better.I can understand their prices going up,but they have really left the little guy/woman far behind. with our country in dyer strates they come ouT with 2 new credit cards,gee just what this country does not need,MORE CREDIT.I purchased three NATURAL champagne diamond rings and the stones in all three rings turned WHITE. Ofcourse they have denied this even after my sending them the ring to look at.This has become an on going battle with jtv,still not resolved. Has anyone else had this problem with their fancy colored diamonds???? Maybe this is why they dont have a blog for the good,bad and the ugly !!!!!!! posted

Horrible Customer Service

If I could post a zero I would. My 10th anniversary is in a week and a half. My wife saw the show and wanted one of their rings. I told her to go ahead and order it using my CC. She put her name down as the person to ship to. They canceled the order with no explanation. After inquiring with them, they said the Credit Card company said the name on the account did not match the person ordering. I called my credit card company and they understood and said they would release the funds immediately. But JTV canceled my order. Knowing that my wife wanted the ring, I re-ordered it in MY name and used my CC card again. After a week, I checked the status on the order, and they canceled it again, with NO EXPLANATION.

Bought: Order # 113056759

Order Date: 2016-08-26

Pros:

The ring was beautiful

but we never got it with NO explanation.

Cons:

My wife ordered it using my CC

the transaction was denied due to the name issue. I reordered under my name after contacting my CC company

I have been dealing with JTV, JTV.COM and the auction site for over 1 1/2 years. I have purchased jewelry and gemstones. I have been very happy with all purchases. I have returned several items, watched daily to confirm receipt and then the credit. I have NO problems with them. I consider them reputable. Contact Dana and she will help and resolve your problems. They aim to please and you can't please everyone. They have millions of customers and here are only a few(legitimate)complaints. When you have purchased as much as I have, you realize they are great.

I would say for the price you get a good deal and when you do get something that needs to be returned, customer service does a great job. I would give customer service 5 stars and the jewelry 3 to 4 stars, but you have to consider the price.

Moda Al Massimo disappointing

I have been watching the Moda Al Massimo show on JTV for a couple of years. It was always so impressive to hear Mister Schlessinger talk about how there were layers upon layers of gold over the brass jewelry. How nothing would ever touch her skin but 18 karat gold that could be worn day in and day out. I bought what I thought was an 18 karat gold over bronze bracelet. It was so beautiful I did wear it day in and day out for 4 months. I was careful to take it off when I did dishes and a shower, and I always took it off when I did any type of house cleaning or used any kind of chemicals. One day when I woke up my wrist was green.$60 down the drain, I was so disappointed. That was my first and will be my last purchase at JTV.

On a whole I have been very happy with the product I have received from jtv I have got some beautiful jewelry and unbelievable gemstones , When I have had a problem they always did the right thing.I would never have the exotic gemstones in my collection

Have not had any problems with customer service

I read some of these complaints and was appalled by some. I have purchased many gemstones, and so jewelry and so far I havent had any problems. If I had to return something that was really high priced I would use the REGISTERED MAIL with the postal service. Theres no way it can get opened or lost.....period! Everything has to be signed for, and signed for.....again and again. The reason I know this is that I work there, and deal with registered mail. The gemstones I have bought have been really nice, and I think good deals. My main problem is spending too much money! I personally like the host. They are funny, intelligent, and seem to know what they are talking about. I have only bought a few pieces of jewelry in gold and so far so good. Customer service is quick and to me, takes the order correctly, and no problem. Guess I have been lucky.

JewelryTelevision.com has an excellent selection of jewelry. I trust them because they seem to be a reputable company, plus they have good prices. It's fun just to "window shop" there, but I would surely purchase from them again.

I watched Scott and Tommy for almost a year before I made my first purchase. I take their advice which I feel is good. I have always had the gems apraise for far more than their purchase price( far more). The spice mix is really good. Mine closing and openings have the deals. Just listen to them they will guide you, as you watch you learn whem they are trying to tell you something. Like chrome diopside, and demantoid garnet, Alti aqua, and the CR Morganite. As with everything beware. But send it back if you are wary, Their return policy is great. It takes awile to post a return , but they are a huge company.

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