“What if we train them and they leave?” “What if you don’t and they stay?”

Investing in staff training has taken a bit of a hit since the GFC and is slowly building again. It can be difficult to justify money spent on staff training, particularly in roles which are typically transient or part-time/casual positions. However, it is important to think of the risks of an untrained employee from day one of their employment. The risks could be: poor customer service, customer complaints, loss of customers, mistakes requiring rework, safety issues, interpersonal issues in the team (and so the list goes on)

How can you measure a return on your training dollar? Here are a few examples that may apply to your organisation

Overall profit from increased sales, efficient use of time, less rework, increased customer satisfaction

Survey customer satisfaction

Survey staff satisfaction/ staff engagement

Reduced cost of recruitment- reduced turnover

Internal succession/promotion

How can I maximise a return on investment?

Unfortunately I still see managers and business owners who think I can perform miracles in training programmes without help from them. To ensure your staff member gains maximum benefit from the training here are a few things you can do:

Know what you want to achieve: plan and set agreed goals from the training

Discuss your goal with the trainee prior to training: they need to know why you have selected this training and what your expectations are

Discuss your goal with the training provider:ensure the course is designed to meet these goals

Ask for a report from the trainee when they return: create an expectation of “things I will do differently” as a result of the course

Review ongoing learning and achievement of outcomes at regular intervals: remind the trainee about what they have learnt, provide opportunities to apply learning and new habits will develop

The Performance Edge Plus

Some projects on the go

Organisational review for a not for profit organisation
Train the trainer programme for in-house trainers
Governance Training for a national member based organisation
Interpersonal skills for a small business

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NZTE Registered Service Provider

You may be eligible for a subsidy up to 50% for LMA Programmes and specific one-to-one coaching packages.
Implement is a registered service provider under the NZTE capability development voucher scheme