If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our Best of Ballard collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Best of Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard DeliveryOrders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold DeliveryThreshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice. Delivery is typically 2-3 weeks from the date item is shipped but may vary depending on your residence and location of shipment pickup.

In-Home DeliveryIn-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery Express orders received by 4 p.m. EST are shipped the same day. For items under 15 lb., the following Express Delivery rates apply:

Swatch ShippingBallard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Rated 4.4 out of 5 by 11
reviewers.

Rated 5 out of 5 by hijeanie Good Choice
We really like this rug. Improves the porch 100%. Much easier to clean (vacuum) than I thought. Smoother on my feet than I thought. Chairs move easily on it. We're really happy. Good price too.
September 26, 2016

Rated 5 out of 5 by JMB409 Love this rug !!
This rug is perfect for my covered patio !! Just the accent I needed to complete the space into cozy and welcoming patio !! Love your quick shipping and will be ordering more products from you !!
May 22, 2016

Rated 4 out of 5 by Bobkatsr Quality rug pad
I have had outdoor rugs previously without pads. These pads make a big difference in the way the rugs lie. Well priced and do the job...what more can you ask?
June 19, 2015

Rated 2 out of 5 by Letthesunshine4me This carpet appears much nicer on-line. Better for outdoor space
I purchased this carpetin the black as a runner for my recently renovated kitchen. I just didn't think it was
nice enough for my new kitchen.
I thought the design appeared much
nicer on-line then when i received it.
Its definitely better for an outdoor space.
i must agree that it takes a few days to get the rolls
out of the carpet which were still visible
after placing several large weights on top of it
and you definitely need a carpet pad.
May 4, 2014

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