More complaints were made about Lloyds Banking Group, which is 41 per cent
owned by the taxpayer, than any other financial services company in the
first half of the year, according to data published today.

Figures released by the Financial Ombudsman Service show that 22,420
complaints were made about the group, which owns the Halifax, Lloyds TSB,
Bank of Scotland and Cheltenham & Gloucester.

Criticism regarding Lloyds accounted for 27 per cent of the 84,212 complaints
received by the ombudsman for all financial services companies.

Barclays received the second-biggest number at 9,215, followed by state-owned
Royal Bank of Scotland with