Contacting plusnet as an existing Customer

Does anyone know how to contact plusnet without having to phone and wait a stupid amount of time.How can an internet providing company not offer an e-mail address or on line chat? If I am a new customer then I can contact them straight away. Tried to speak with them tonight via online chat for new customers and agent disconnected call as soon as I said I was an existing customer saying I used inappropriate language. Attaching screen shot I took as unsure what I said that was inappropriate 😂 Wish I had never taken broadband out with Plusnet I have had nothing but problems from day one. So after my rant does anyone know of a way I can contact them other than phone?

Moderator's note by Mike (Mav): CSA name removed from attachment as per Forum rules.

Re: Contacting plusnet as an existing Customer

Hardly "inappropriate language" as Alex says on his CHAT message. CHAT is now only available during restricted hours. The ability to raise a ticket was withdrawn some years ago, and they never allowed e mail communication in my 10 years + there.Try CHAT again and hope for a less sensitive soul at other end; you can see ID of who it is at start of chat.What issue are you trying to sort?