Program overviewThe program involves practicing and applying the learning in following areas: Assistance to the guest relations team in the execution of internal and externalcommunication strategy, Daily management of customer feedback and guest communications, Monitoring of Guest Survey Feedback and provision of follow-up actions (Social media channels), Assistance with complaint handling/conflict resolution together with manager or senior staff (Finding best win/win solutions), Preparation of post-rental guest complaint response and resolution, General day to day administration/data entry tasks and Guest information processing, Process improvements and pro-active implementation of change, Support for Guest Relations with compensation and other monthly reports and analysis, Development and maintenance of internally and externally relationships, Analysis of guest satisfaction data and reporting findings and recommendations

Selection CriteriaThe successful student will possess:• An advanced level of the English language skills, both verbal and written• Basic understanding of tourism and/or business operations practices highly regarded• Strong attention to detail with the ability to work to deadlines• Excellent communication & people skills• Advanced computer skills with intermediate to advanced Excel skills• A pro-active and positive attitude

Allowance: $180/weekIf you are interested, please send us a resume to: contact@helpstage