How does onboarding work?

Once you sign up for the Wpfogmaintenance and support plan you will receive welcome mail. Within 12 hours WPfog support member will contact you asking WordPress dashboard and hosting provider login information.

You can also write us with your domain name to [email protected]we’ll have your plan implemented within 48 hours of order placed.

EXAMPLE 1

Included: You want us to change out the homepage Slider image with one that you provide.

Not included: You want us to edit homepage Slider image

EXAMPLE 2

Included: You want us to add a new product to your online store.

Not included: You want us to create a custom design for an online store.

What if I require custom work done?

If I require custom work which is out of unlimited edits We can provide a custom quote for you with the number of hours to complete and estimated cost. We are able to make any kind of WordPress custom development.

How many sites are included?

WPfog support plans each cover one single domain (www.example.com, subdomain.example.com, etc). If you have 2 websites that you’d like us to manage, you’ll need 2 plans, one for each.

You can reach our support team [email protected] by analysing your website our team members will guide you whether you want to buy a new plan or to buy add-on pack of $100/year for the secondary website.

How can I buy add-on Pack of $100?

When you have already advanced Wpfog maintenance for one website and If you want to add the second website for Wpfog maintenance based on overall site size our team suggest you for add-on pack of $100 / year

However, it’s not applicable to the all secondary website. Mainly it depends on site size and type.

How WPfog provide security to the website?

We partner with iThemesto give extra mileage security to your WordPress. Go with our Premium and Advanced Plan and We configure the plugin for your WordPress and optimize it.

Do you manage WooCommerce websites?

Yes..!! We provide support for any eCommerce site built on WordPress. You would like to have advanced Plan. eCommerce needed more resources for us to manage, so making sure you’re on the right plan.

Hosting provider matter I’m using?

Truly No. Every website has different Needs to meet. If you looking for best WordPress hosting we recommend you of the best. Check our hosting Partners

We’ll work with anybody regardless of their hosting provider. We understand that different websites have different needs and that people have realistic budgets that they have to meet.

What are your usual response time and resolution time?

This varies on the time of day, but most are responded to within a couple hours. to let you know the status of work. Majority work resolved within 24 hours. Some time take bit longer depending on the complex changes. For priority support upgrade to our Advanced Plan.

My website has been hacked. Can you fix it?

Why do you perform plugin and theme updates, not daily basis?

Sometimes plugin updates are released with bugs. Updating less frequently allows the plugin developer to get rid of these bugs before we add them to your WordPress site.

We’ll be doing all these updates at regular intervals based on your site lowest traffic day like Sunday midnight

we’ll make the updates far more slowly to ensure that your website remains running smoothly without any hiccups.

Is there any fixed term contract?

No Term Contract, You can cancel the services any-time you want by sending an email [email protected]

What are the modes of payments?

We accept payments all kind of payments. However Stripe Accepts your major Cards & internet banking. we do not store any card details.

Do you help moving to Https?

Yes, we do help moving to HTTPS.

Do you offer phone support?

We made our customer service a top priority. While we don’t offer phone support. You’ll find both our email and livechat support fast, convenient. However, If it requires our team member will reach you through Skype.