Does your job involve speaking with customers in English? If you want to speak clearly and politely to customers, this lesson is for you! You’ll hear a model conversation full of polite expressions you can use at work. I’ll teach you the correct way to greet customers, and how to ask common questions that come up in customer service and sales jobs in call centers. This is a great way to improve your job performance or to prepare for a call center interview. I’ll also teach you a secret that all the top customer service agents know. Beyond call center training, this lesson will help anyone who wants to communicate more professionally and politely in the workplace.

I’m afraid I didn’t pay attention to polite/impolite way of speaking earlier. Thank you very much for this lesson Rebecca. I hope politeness will help me to connect better and be more helpful in the future.

Hi Rebecca, I would love to be the first person that comment on your new lesson. Your class is very informative and I do love it. Thank you very much. I hope you doing well and keep making more interesting lessons.

Tuesday, June 28th 2016

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Thank you very much for your feedback. I’m very happy to know the lesson helped you. I wish you all the best.

Very well orginazed this video by educationalist, we are human which one of the top creation of whole, and become in shape of human we care about all humanity and this is the tool where we used more politeness and sophistication to give respect others.

Tuesday, June 28th 2016

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Thanks for promoting the cause of greater caring in the world. I wish you all the best.

I’m afrai i dont agree with you regarding the question number nine, perhaps I’m wrong

Tuesday, June 28th 2016

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Of course, you are right that one can be polite through short sentences too. However, in all of the examples from work contexts in the video, we see that the longer phrase or sentence was more polite. That’s because it gives the listener even more of our time, uses gentler language and shows we are not impatient. All the best to you.

I got 10/10 it’s great lessons for study and improving your skill of speech, but it is not enough.If you want to be perfect you need having someone for talking that you can understanding when someone talk you. I’ve found myself when I speaking with someone on phone, I have much trouble understand him. So anyone who want to talk with me by Skype is welcomed.

Tuesday, June 28th 2016

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You are right. Speaking on the telephone is always more challenging because we cannot see the person’s body language, which also gives us clues about the meaning. That’s why one has to go out of ones’s way to be polite on the phone. All the best to you.

Thanks a million Ms. Rebecca.
your teaching way is astonishing,
your coaching style is extraordinary,
and your smiling manner is breathtaking
note : magic of 3(a previous lesson) .I have been your student for a month.I extremely appreciate your excellency

Wednesday, June 29th 2016

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Welcome to Engvid, and thank you very much for your kind and generous compliments. Also, congratulations on using the magic of 3 so effectively in English. Please do explore the site to find exactly what you are looking for that will help you the most. We have many sections, and levels. I wish you all the best.

Dear Ms Rebecca.
Excuse me,I have a suggestion for your useful site.
would you add a separate topic for scientific researchers about technical / scientific writing?
I believe it will be helpful especially for who wants to publish in international journals
I can not thank you enough, Ms. Rebecca
my best regards

Thank you very much for this useful lesson Rebecca :) I got 10 out of 10. Even though my command of English is proficient , such lessons are still helping me during my studies :) Maybe you could share some more Business English lessons with us like you did in the past. That would be great :)

Saturday, July 2nd 2016

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Thanks for your kind feedback. I have recorded several more Business English videos, as have our other teachers. I wish you all the best with your studies and your career.

Personally I’d say that I didn’t like you had put a man as the bad example against a woman as the good example. I think it had be better if two of them were man or woman. But I know it’s just a example.

Bye!

Sunday, July 3rd 2016

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The names were only chosen as an example, but yes, you have an excellent point. I will follow this pattern in any such future lesson. Thank you very much for your feedback. MY best wishes to you.

Hi Rebecca firstly I really want to thank you for u r video. I saw one video where you taught some time we don’t use preposition at the time . I have almost understand the concept but few questions I have .
We have been receiving some messages in every half an hour .
He does the job in night shift
In every time I see him

I have written three sentences .could you pls check and let me know is it right or wrong if it right so why because I am indicating time

Hi Rebecca! Interesting lesson to pick!
I have a suggestion that you make a lesson about the legal system that deals with immigration, application form, visa/passport terminology and all that specific information you need to grasp on the law, consulate or embassy level (since people get confused and find it complex to understand very formal words/expressions before filling documents)
The lesson should illustrate the people, paperwork and places of that kind.
Thank you

Hi, everyone!
Rebecca thank you very much for helping us to improve our language skills. This lesson was great and it helped me a lot since I’m going to start working in a call center as a customer service agent.

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Learn English for free with 1240 video lessons by experienced native-speaker teachers. Classes cover English grammar, vocabulary, pronunciation, IELTS, TOEFL, and more. Join millions of ESL students worldwide who are improving their English every day with engVid.

Learn English for free with 1240 video lessons by experienced native-speaker teachers. Classes cover English grammar, vocabulary, pronunciation, IELTS, TOEFL, and more. Join millions of ESL students worldwide who are improving their English every day with engVid.