Tracking on the website says package delivered – it hasn’t been!

Paid for next day delivery to my work address. Deliver to reception. Access 24 hours with security. checked tracking all day – not left distribution centre. Parcel not delivered. Check tracking again this morning – left Litchfield at 18.09. Delivered to Customer in Derby at 18.39.

Absolutely impossible even if the driver put his foot down and drove directly to me with no stops! Calls to call centre – automated, says doesn’t recognise tracking number – cuts the call! Website useless.