[amayausers] Re: Extended Warranty?

From: "Roland R. Irish III" <signman@xxxxxxxxxxxxxxxxxxx>

To: amayausers@xxxxxxxxxxxxx

Date: Wed, 10 May 2006 07:59:16 -0400

We extended our warranty last fall, to take effect in Feb. or Mar.
when the original 2 years ran out. Extended warranty kicked in, and
suddenly we have a service tech knocking at the door...to do a total
overhaul on the Amaya as part of the contract! Wow! He found so many
things out of whack or off alignment, that 90% of our complaints
since we got the machine for problems were cured! Of course, it was
very disheartening to learn that he is only an hour and a half away,
and had never known we even HAD a machine, and no one from Melco ever
told us that he was available for service....sales rep really dropped
the ball on this-we would have been up to 3 machines by now if we had
gotten the service calls we needed!
But it was worth getting the warranty-for his overhaul and 'fix it'
day....and then last week a simple little cam reciprocator snapped in
half....this time we got the part, he got up here, and back in
business. Had to wait about 5-6 days but it was all on warranty!
Get it-well worth it just because of the service call-tuneup!
Roland
Sunrise Graphics
116 Main St
Claremont, NH 03743
603-543-1324
fax 603-543-9902
(fax machine is NOT turned on 24/7-only during normal business hours
Mon-Fri., 8 am -5 pm)
www.sunrisegraphics.org
signman@xxxxxxxxxxxxxxxxxxx
On May 9, 2006, at 8:28 PM, Mike Garber wrote:
> Is anyone involved in the extended warranty? Hows it going?
>
> Mike
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