Double Room, City View

Cable channels are offered for your entertainment. The private bathroom has a shower/tub combination, as well as a bidet. Conveniences include air conditioning. This room is Non-Smoking.

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Al Massa Hotel

Ajiad Street,
Mecca,
Saudi Arabia21955

AMENITIES:

24-Hour Front Desk

Business Center

Business Services

Coffee Shop

Conference Rooms

(+) = Additional fees may apply for the use of these amenities.
(*) = Free, some restrictions may apply

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Al Massa HotelPoor service and rooms

Nidal T
from Kuwait, Al Kuwayt, Kuwait

Submitted on 13-11-2015

The check in process took forever and the guys were clueless. They had no idea what they were doing. Rooms have no kettle or tea service. Bathroom was a joke with the pot behind the door and the bath tub behind the sink. Really disappointed with the quality of this place and disregard for quality and service.

Al Massa HotelDisgusting and awful place! Glad it'll be knocked down!

HashTag8
from London, United Kingdom

Submitted on 03-01-2016

This Hotel looks great as an image on a catalogue with it's supposed 4 star rating and contemporary lounge area... However do not be fooled, the customer service here is appalling. The rooms are ridiculously tiny and they cramped 5 beds in a twin room!
The bathrooms are disgusting with mould and dirt everywhere and a bathtub which a minion would just about fit in to. This hotel is not one I would ever recommend to anyone. Glad it's being knocked down!

Al Massa HotelIf you can avoid it and book someplace else please do!

494asiyak
from

Submitted on 27-03-2016

HORRIBLE is one way to summarise our stay at this hotel. Our tour operator had booked us in and we finished Umrah really late so crashed at night. I was already sick when I landed and the hotel room didn't make things better, it was dusty with wallpaper ripped off and stains in the washroom, the tiles were dirty. The staff acted like they were doing us a favour by letting us stay there! When I woke up the next day, I had lost my voice because of all the coughing at night (LOADS of DUST, did I me...
HORRIBLE is one way to summarise our stay at this hotel. Our tour operator had booked us in and we finished Umrah really late so crashed at night. I was already sick when I landed and the hotel room didn't make things better, it was dusty with wallpaper ripped off and stains in the washroom, the tiles were dirty. The staff acted like they were doing us a favour by letting us stay there! When I woke up the next day, I had lost my voice because of all the coughing at night (LOADS of DUST, did I mention??). We made frantic and irate calls to our travel agent (who had charged us for 5 star accommodation and given us this crappy hotel) Finally after a dozen calls and whats app pictures of the room we were shifted to Hilton.
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Al Massa HotelStay at Almassa

AftabAalam
from National Capital Territory of Delhi, India

Submitted on 24-04-2016

One of the two Rooms was good with Haram view. Location excellent since it was just across the road to Al-Haram.
Service was extremely poor. I had booked my room through Hotels.com but the hotel had no information with the reservation code provided by the website. I had pre-confirmed my reservation with the hotel before stay but when we arrived they couldn;t locate our reservation. It took more than an hour to check us in. It is painful when you are accompanied with kids and senior citizens and...
One of the two Rooms was good with Haram view. Location excellent since it was just across the road to Al-Haram.
Service was extremely poor. I had booked my room through Hotels.com but the hotel had no information with the reservation code provided by the website. I had pre-confirmed my reservation with the hotel before stay but when we arrived they couldn;t locate our reservation. It took more than an hour to check us in. It is painful when you are accompanied with kids and senior citizens and you are on Ahram waiting to go for Umrah.
Recommend not to book through Hotel.com. I saw a similar case with one guest and he couldn't get a room though he was carrying a confirmed reservation through email and a print out.
In that case I was fortunate that i could get rooms.
The staff at reception and housekeeping are horrible. They seem to behave as if they are doing some favour to guests which we are not entitled "supposedly". Professionalism is nil in the hotel. Not value for money.
But for its location (very close to Al-Haram) it is very good.
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Al Massa HotelUmrah

anwarsaeed2710
from Al Jubail, Saudi Arabia

Submitted on 03-05-2016

I consider this hotel as 2.5 star in terms of services. I also feels that the price is too high for 3 nights stay in order to perform Umrah. The hotel is very close to God house (Ka'abah) and other shopping malls which is positive. The hotel staff are not helpful at all. The room service is totally poor. No other facilities including in the room like hot water kit for quick cup of coffee or tea. My room window view is very ugly and scary. Restaurants food are the same for every day? In any way I...
I consider this hotel as 2.5 star in terms of services. I also feels that the price is too high for 3 nights stay in order to perform Umrah. The hotel is very close to God house (Ka'abah) and other shopping malls which is positive. The hotel staff are not helpful at all. The room service is totally poor. No other facilities including in the room like hot water kit for quick cup of coffee or tea. My room window view is very ugly and scary. Restaurants food are the same for every day? In any way I recommend this hotel for quick pass only and if no other hotel choice is available. This is my first stay and last stay in this hotel. Please downgrade this hotel to 3 stars which is enough for.
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Al Massa Hotelumrah ramadzan

merahsdd
from Malaysia

Submitted on 15-06-2016

Receptionist not friendly.stuck up.caused inconvenience to change room the 2nd night.1st night small double bed room.window no view.2nd room just ok .small window.we paid like vvip room.restaurant sevice we have to wait before allowed to have our iftar.staff still packing food everytime we were at the restaurant.look we pd so much n we get such a service.lights in the room so dim.food,the dishes are almost the same every other day.please also try to cook asian style.plenty of dessert but almost ...
Receptionist not friendly.stuck up.caused inconvenience to change room the 2nd night.1st night small double bed room.window no view.2nd room just ok .small window.we paid like vvip room.restaurant sevice we have to wait before allowed to have our iftar.staff still packing food everytime we were at the restaurant.look we pd so much n we get such a service.lights in the room so dim.food,the dishes are almost the same every other day.please also try to cook asian style.plenty of dessert but almost the same every day.
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Al Massa HotelVery close to Haram

ZMR
from Dubai

Submitted on 08-07-2016

Booked through Cosmic Tours of Mumbai who have block book some rooms for peak season. The hotel location is excellent for these peak seasons as its very close to the various access points ti enter the Haram (note in Ramadaan these access points were opened. Not sure outside Ramadaan). Cosmic managed the check in process as smooth as they could given you had 200+ rooms checking out and 200+ rooms checking in at same time. We had a quad room with a small lounge and view of the haram. It was livabl...
Booked through Cosmic Tours of Mumbai who have block book some rooms for peak season. The hotel location is excellent for these peak seasons as its very close to the various access points ti enter the Haram (note in Ramadaan these access points were opened. Not sure outside Ramadaan). Cosmic managed the check in process as smooth as they could given you had 200+ rooms checking out and 200+ rooms checking in at same time. We had a quad room with a small lounge and view of the haram. It was livable. The bathroom did require cleaning (moldy with some insects). Cosmic provided meals and laundry which was a great benefit during this hectic time. The rooms do need to be re-freshed but during these last 10 days, for the price , the location made the difference.
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Al Massa HotelOk hotel defo not a 4 star probably a 2-3

Arslan K
from

Submitted on 14-09-2016

I came for hajj and stayed here i didnt mind my stay it was ok but what i did mind was the beds they were folding ones and my bed ended up having a screw loose and that screw sliced my arm open.
Pros and cons
Pros:
Good food
Nice lobby
Fast wifi
Close to haram
Cons:
Rude staff
Ac is weak
Rooms are small (even tho we had a suite)
Keys are annoying
Lifts are slow
Only one cleaner so takes forever
Disgusting toilets
I would rate massa a 6/10

Al Massa HotelHaj 2016

Mohammad_Abrar
from Lucknow, Uttar Pradesh, India

Submitted on 18-09-2016

Hotel is located very close to Grand Mosque HARAM on Ajyad Road.
Hotel can be accessed from Ajyad gate of Haram
Hotel Facade is very basic and cheap
Hotel had 5 very efficient and fast elevators/lift
Hotel had no concierge desk
Receptionist could barely speak and understand english
I stayed for 5 days during my 2016 Haj at Suite Room no 714 located on 7th floor
Room has no Practical view
Room toilets was very small which i feel was never renovated in comparison to other rooms
Toilet was dirty d...
Hotel is located very close to Grand Mosque HARAM on Ajyad Road.
Hotel can be accessed from Ajyad gate of Haram
Hotel Facade is very basic and cheap
Hotel had 5 very efficient and fast elevators/lift
Hotel had no concierge desk
Receptionist could barely speak and understand english
I stayed for 5 days during my 2016 Haj at Suite Room no 714 located on 7th floor
Room has no Practical view
Room toilets was very small which i feel was never renovated in comparison to other rooms
Toilet was dirty did not felt like using it without slipper
Room has very basic facilities in comparison to 4 star property
Bed and pillow provided was comfortable
Being on higher i enjoyed quality sleep However air conditioner made a lot of noice
I could barely find any hotel staff on floors.
House Keeping did not cleaned our rooms as per regular schedule which was ridiculous moreover reception/House keeping were not available through intercom though out the day
Most Significant Problem which i faced was AC cooling which could not be increased by rotatory knob
Best part of hotel was its proximate location to Haram
I rate this property 2.5 of 5 Star
and recommend for people looking for such rating only
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Al Massa HotelHaj 2016

easycomm
from Surat, Gujarat, India

Submitted on 22-10-2016

Extremely opportunist attitude of the management and a very bad experience of staying, we were here for 16 days after Haj but the housekeeping was very bad you have to slip in money to get the job done, security and reception staff were very rude the linen was average and bathrooms need renovation very soon. No view from rooms