Job Snapshot

About Us

Based in Dallas, Texas, Mr. Cooper provides quality servicing - origination for homeowners throughout the United States. With over two decades of experience, Mr. Cooper is a recognized leader in the mortgage industry. The company serves customers at every point of the home loan journey, meeting the constantly evolving needs of homeowners and the industry itself.

Job Description

Ready to be a Cooper too? This might just be right up your alley!

Maintaining and improving performance and availability of Institutional application.Liaising with Product teams to understand future release(s) scope and up-skilling accordingly.Full maintenance and support of High / Low Severity Issues for all Fidelity Institutional applications.The role involves diagnosis and research of various technical issues, designing and coding fixes. Ownership of problems from first notification right through to resolution. Identify failings/weakness in current tools/applications and working practicesRequirements for project delivery/handoverProvide technical skills to resolve incidents under direction of Tech Specialist where necessaryPrimary focus is on restoration of service.Participation within an on call support / Rota based service provision as demanded and willing to work in shifts.Undertake support and maintenance activities to proactively identify and prevent potential issues within the specified portfolio of applications developing into high severity incidents.Assisting and educating users, other support personnel and management in use of specified applications (where deemed appropriate.)Provision of input to development of software solutions for incident fixes and preventative System Change Requests.Input into the documentation of Application Recovery procedures.