* Dolls are customized products. Once payment is made it is impossible to cancel. So please order it carefully.

* There will be a parting line made during manufacturing process. Please be aware that we send all the dolls without removing the parting line.

* Basically dolls are provided without make up. If you want make up, please select make up option.

* We apply same make up as the promotion picture, but it can be slightly different since all make up is done by hand.

* It will take about 50~60 business days to finish a doll.)

* If you choose outfit or accessories it can take more time.

* If you order during event, it can take more time.

* All dolls are sent assembled.

- We do not remove parting lines because there can be a color difference.

- Little speck and small bubbles are not considered as a problem.- In case of dark skin dolls, there can be gate marks on shoulders, wrist, ankles and etc. - If a doll is exposed to light (sunlight or indoor light) for a long time skin can turn yellow so please avoid any kind of light.

- In case of dark skin dolls, it can discolor if it is exposed in the thinner for long time.

Also use soft brush or sponge when you remove face up.

- Due to manufacturing difficulties, scratches, bubbles or dust inside the doll is not considered as a default.

Please be aware that we don't offer exchange or refund due to above reasons.* All dolls are customized products so once a payment is made, you can not cancel the order. * Basically dolls are provided without makeup.* Basically dolls are provided without makeup.* Basically dolls are provided without makeup. If you want make up, please select it from make up option.* We offer same make up like the promotion picture, but it can be slightly different due to your monitor settings.* All dolls are sent assembled.