QCF level 6 diploma in Career Information, Advice and Guidance

This two day learning programme will provide the foundations for assessment of one-to-one work with clients and customers. It directly reflects the performance criteria as outlined in the National Occupational Standards for Career Development:

Support individuals to identify and explore their career development needs and aspirations

Enable individuals to set appropriate goals and career development objectives

Reflect on, develop and maintain own skills and practice in career development

Build and maintain relationships with individuals to ensure a client-centred approach to career development

It addresses OCR Units 4 and 5, Interview clients to determine their need for career information, advice and guidance, and Unit 10, Explore and agree how to meet the career-related needs of the client. It also contributes to Unit 5, Career choice theories and concepts.

Aim

To provide the understanding and skills required to conduct effective career guidance interventions with clients/ customers.

Objectives

By the end of the two days delegates will be able to:

Critically evaluate the relationship between advice, guidance and coaching

Critically analyse a range of techniques and approaches employed to agree the purpose and process of guidance

Identify creative a range of techniques for enabling the client to understand the boundaries of confidentiality

Use deep listening and reflecting back to build rapport

Evaluate a range of tactics to tailor the session to the client’s communication needs

Evaluate a range of probing questions and activities that may enable a client to reflect on their own career management strengths and needs

Use a motivational approach to action planning

Evaluate their own practice in the light of a three stage guidance model

Target audience

practitioners who have QCF4 or equivalent. It is assumed that delegates will understand basic interviewing skills such as types of questions. The course is designed to enable those qualified in advice and information to understand and practice in a guidance capacity. A four day course is available for those with no prior IAG training.

Overview of the 2 days

Day 1

9.30

Welcome and introductions

The relationship between Information, Advice and Guidance

The relationship of guidance to career coaching

A three stage model – evaluating existing practice

Communication skills: deep listening and reflecting back

11.00

Break

11.15

Removing barriers to communication:

Naming the elephant in the room

Agreeing the nature of the working relationship:

Creative methods for understanding the perimeters of confidentiality/ avoiding spiels

12.30

Lunch

1.15

Effective contracting for guidance;

Clarifying and responding to limited or unrealistic expectations;

Establishing broad goals that get ‘buy in’ from the client

Explaining the guidance process using metaphor and visual aids

2.45

Break

3.00

Experimenting with techniques covered on day 1: working through challenging case-studies

4.30

Finish

Day 2 (separated by 1-2 weeks to allow for practice in between)

9.30

Review of practice

Stage 2 of the process: identifying and agreeing career management strengths and needs

Delegate evaluations 2014

“Really interesting and engaging. Liane brings complex theories to life! It is such a luxury to have these unpacked in simple language”CDI delegate

“Liane was extremely clear and effectively kept the structure and coherence at the same time as responding to individual queries. Really enjoyable training – going away v inspired!”CDI delegate.

“Content was superb!”Alex Cahill, Nottingham Trent University

“A whole new world of guidance has been revealed to me. Excellent training, structured yet flexible. Great modelling of techniques and a safe environment created so we could practice”.L Sharples, Nottingham Trent University

“Excellent – this course provided a whole new insight into IAG, new methods and a confidence to provide support in a more challenging role”.Jo Chandler, Nottingham Trent University.