Job Description

Your challenge

You will support customers in Italian via phone and email. A positive and resilient attitude, interest in travel and good general knowledge of geographies are required for this exciting and interesting role. In return you will earn professional experience with one of the biggest travel brands globally, and gain international experience – perfect for a career in the travel industry! Some of the tasks you will undertake daily include:

Advising Customers via both phone and e-mail

Listening to Customer needs and wants and putting together the perfect package to suit them

Advising Customers of suitable locations for them locations using your extensive knowledge of the travel industry

Dealing with customer issues and complaints in an appropriate and effective manner

Finding Customers the best deals and discounts

Working as part of a team in order to meet targets

Your resume

Fluent written and spoken Italian

Excellent Customer care skills

Highly computer literate with an understanding of the internet

Excellent interpersonal and communication skills with the ability to build a good rapport with customers and colleagues