Information

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1. Is it safe to shop online?

Security Policy Thank you for shopping with us at Samurai Sword Shop. For your safety, we have ensured the privacy and security of your transactions with us. Your credit card information and other data given during the order process ( name, address, e-mail, ea. ) will be guarded with the utmost security and confidentiality.

Secure ShoppingThe information for all orders placed on our site is encrypted using SSL technology, so your transactions are completely protected. Once You begin the login process, the exchange of information over the internet is incrypted. This means the information is scrambled in such a way that it cannot be read by anyone other than you and Us. This is accomplished by using the Secure Sockets layer (SSL) protocol. With SSL in place for both the client and the server, the information sent via the Internet will arrive on a SSL-enabled browser. Most browsers today are equipped with SSL. If your browser requires an update, it can be downloaded for free by visiting the Netscape or Microsoft web sites. The browser actually does all the encryption and secure Sockets Layer work for you behind the scenes. You know it is working when you see the key or lock (in the locked position) appear on your browser window.

To offer You the maximum guarantee, your credit card number is stored on a separated server. This server is not accessible trough the internet.

Your Privacy OnlineAt Samurai Sword Shop we ensure our customers’ privacy. You can be confident that SAmurai Sword Shop does not sell or exchange email addresses with third parties. The only other companies who might be interested in our mailing list are our competitors and we are not about to reveal our list to them.

For customers who make a purchase at our online store www.chinasamuraisword.com , we do collect information on which pages were viewed on our site. We are committed to protecting your privacy. We will only use the information that we collect about you lawfully. We collect information about you for 2 reasons: firstly, to process your order and second, to provide you with the best possible service. In our ongoing effort to offer you the most current - and best - shopping opportunities, we may contact you regarding Samurai Sword Shop products, services and events. If, for any reason, you would like to be taken off of our email list, please use the ‘unsubscribe form’ that can be found at the ‘NEWS’ page We will not e-mail you in the future unless you have given us your consent. We will give you the chance to refuse any marketing email from us or from another trader in the future. The type of information we will collect about you includes: your name address phone number email address credit/debit card details We will never collect sensitive information about you without your explicit consent.

The information we hold will be accurate and up to date. You can check the information that we hold about you by emailing us. If you find any inaccuracies we will delete or correct it promptly. The personal information which we hold will be held securely in accordance with our internal security policy and the law. If we intend to transfer your information outside the EEA (European Economic Area) we will always obtain your consent first. We may use technology to track the patterns of behaviour of visitors to our site. This can include using a "cookie" which would be stored on your browser. You can usually modify your browser to prevent this happening. The information collected in this way can be used to identify you unless you modify your browser settings. If you have any questions/comments about privacy, you should email us.

Your OrderYour order (contract)will be stored on our server. You may store the general terms and conditions of business and readily look up them. For safety reasons your order's data are not available via internet. We keep these data in confidence according to our privacy policy.

2. Guarantee

Most items on the site carry a 12 month guarantee against defective workmanship or software failure. Should you experience a problem with your item please contact us and we will contact the appropriate manufacturers/wholesalers on your behalf. Most manufacturers have a 'usage policy' which determines what is and is not covered, for instance, damage resulting from incorrect use would not be covered.

If you are not satisfied with items you purchased, for whatever reason, please immediately call our office to arrange a settlement. For details, please see Returns/Exchanges/Repairs below.

3. Returns/Exchanges/Repairs

We only sell items that meet our high standards for both workmanship and value for money. If you don't like your item just let us know and we will sort out a refund or replacement for you, whichever you prefer. Please have your Invoice No. and/or customer No. ready and call/mail/fax us to get a return authorization No. within 2 weeks of receipt.

Unauthorized returns will be rejected without liability. Unless it is proven to be a manufacturer’s defect, improperly used merchandise will not be accepted for refund or exchange. We will repair or replace manufacturer’s defective merchandise at no charge. Videos and books can be only exchanged for the same title if defective from the manufacturer. All returns must be made within 2 weeks.

Please ensure that the package has adequate postage in order to avoid postal charges. We will repay the postage paid. We only accept returns that have not been used and remain in their original packaging. If they should arrive here damaged an insurance claim will need to be filed so please keep the receipt.TOP

4. Cancellation of Your order

You have the right to cancel your order at any time before the expiry period of 2 weeks beginning with the day after the day on witch you received the goods. However, if the goods were not in stock items or you ordered a backorder item, you cannot return them. You must return any goods supplied at your own expense if you cancell your order.TOP

5. Damage during the transport

Damage/Fault/LossIn the highly unlikely event that the item should be damaged or lost in transit to you. You are covered for a 100% refund or replacement, just let us know which you prefer and we'll sort everything out this end right away. A Signed proof of carrier is required where complete parcel is damaged or there are shortages of items. So please when receiving your order, check on damage/missing items and keep hold of packaging/goods in case they need to be inspected by the carrier. Only than we can guarantee a 100% refund or replacement !

Damage must be reported within 24 hours after receipt of goods and loss within 7 days or claims will not be processed by the shipping companies Please do not return goods without first contacting us for instructions, where goods need to be returned we will only cover the cost of cheapest postal method (we'll specify the method to use in our instructions).You must include your order number with any return so we can trace it back to you.TOP

6. Anti Fraud ProtectionRetailers are often subject to credit card fraud, caused by criminals using stolen cards to place orders. We combat this in various ways including checking the address given as the 'billing' address on our order form against that which the credit card company has on file. If these do not match the transaction will be flagged for investigation and goods will not be shipped until the purchaser has confirmed their identity, do not falsify the order form, we will prosecute illegal charge backs without fail. Also, where an alternate delivery address is given we may make additional checks before completing the order, wherever possible we prefer to ship to the cardholder address.TOP

7. Disclaimer

Use and misuse of any weapon involves serious risks, including injury, disability and death. Functional weapons are sold only for training under expert supervision, for demonstration or forms collection or display. Decorative items are sold for display only. Inspect weapon before each use to ensure it is in proper condition; do not use weapons for sparring or contact. User assumes all risks of injury and liability. Prices on the website are subject to change without notice, should a price have changed we will contact you to confirm you still wish to proceed. Stock indicators are updated daily and run approx 24-48 hours behind, we hold a great deal of stock and so are rarely out, we are constantly improving and increasing stock.

Should an order be returned to us by the carrier we will resend or refund the order less postage based on recipients instructionsWhen placing an order on this site you will receive an automated order confirmation to confirm we have received your order, however, Samurai Sword Shop has not accepted your order until such time as we begin processing your order (i.e. when you have been charged). TOP

8. Terms of business

No weapons will be sold to persons under the age of 18 years . We would like to draw our customers attention to the fact that in most of the country's it's prohibited to carry in a public place any weapon considered to be offensive. We would like to point out that holding a licence or club card which permits you to purchase weapons does not entitle you to carry such weapons in a public place. Before You order any kind of weapons, please ask more info about that in your country/province/state..All metal Weapons are offered for Sale as Collectors and Utility Items. There is absolutely no suggestion that any Metal Weapon offered is suitable for combat as a weapon for inflicting injury on a person or causing to fear injury.

01.Orders can be placed by Post, Phone, Fax, and the Internet.

02.If You order by mail or fax , please write clearly your Name, Address, Post Code and Telephone Number and the goods that you require in capital letters. Do not forget to mention the size and .the colour you require.

03.Terms are strictly payment with order.

04.All orders will be subject to carriage charges payable in full by the customer.

05.Times of delivery are estimated as accurately as possible but can be subject to delays out of our control and therefore we cannot be held responsible. A priority 24 hours service is also available at an additional cost.

06. In the case of non-delivery or missing parcels, normal channels will be pursued before replacement or compensation is allowed.

07. Deliveries must be checked by customers before signing receipt from carrier. The company will not be responsible for goods damaged in transit if signed for with no reference to condition delivered in.

08. Any damages or shortages must be notified in writing within 24 hours of receipt.

09. Signed proof of carrier required where complete parcel is damaged or there are shortages of items.

10. Ownership of goods is only passed to the purchaser when the full payment is received.

11. Where goods are lost, damaged or distorted after delivery, and the ownership has yet to pass, the purchaser will indemnify us against this loss provided it has not resulted from our negligence.

12. EXCHANGES: If you need to return all/part of your order for size/item exchangeNo return goods will be accepted unless previously agreed with Warrior Supplies. Returns under complaint must indicate invoice number and the reference number.

13. Refunds and exchanges can only be made for goods that are returned in the original packaging, unworn, unused and unwashed.

14. REFUNDS: Refunds will ONLY be given for damaged goods where no replacement product can be supplied. Abuse/misuse/incorrect ordering by the customer will NOT be refunded. Goods are not available for inspection or on approval basis. Warrior Supplies can take no responsibility for goods incorrectly ordered.

15. All goods are subject to guarantee against faulty manufacture and defective materials. Goods will be exchanged or credit note or Monies returned only if goods are returned to us in good condition and not suffering from damage due to misuse or excessive wear. This clause does not affect your statutory rights.

16. Weapons can only be sold to persons over the age of 18 years. Use and Misuse of Martial Arts Weapons can involve serious risk, including injury, disability and death. Weapons are sold for training and Kata/Forms use only under strict expert supervision, or for demonstrations of forms, or as collectors' items for display only. Inspect weapons before use to ensure that they are in perfect condition. DO NOT USE WEAPONS FOR SPARRING OR CONTACT. User assumes all risks of Injury.

17. Description and prices are correct at the time of going to the press but many are subject to alteration. We reserve the right to invoice at prices ruling at the time of despatch. Every effort will be made to notify customers of price increase prior to despatch.

18. Goods are offered subject to availability.

19. We do not accept liability for damage or injury caused through misuse of products purchased.

20. Due to continuous improvement in the Martial Arts World, we reserve the right to alter specifications on products without any notice.