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Product FAQs

Troubleshooting

Both the audio and video devices are showing up as audio devices in Device Manager in Windows. What do I do?

In some cases, both the video and audio devices show up in Device Manager as an audio device. To resolve this issue, complete the following:

Press the Windows key + R, type devmgmt.msc, and press Enter to open the Device Manager.

Right-click the device and click Uninstall.

Select the Delete the driver software for this device checkbox, if available.

Click OK.

Repeat steps 1 to 3 for the second device.

After both devices are uninstalled, click the Action menu and click Scan for hardware changes.

To download the latest drivers for your product, complete the following:

Navigate to the StarTech.com website (http://www.startech.com/Downloads) and download the latest drivers for your product. You can find the part number and product ID on the product’s packaging.Note: Windows usually saves the files to the Downloads folder that is associated with your user account on the drive where Windows is installed (for example, C:\Users\your_name\Downloads).

After the download is complete, right-click the zip folder that you downloaded, click Extract All, and complete the instructions.

Press the Windows key + R, type devmgmt.msc, and press Enter to open the Device Manager.

To install the audio drivers, complete the following:

Right-click the device, which will have a “!” next to it to indicate a driver issue, and click Update Driver.Note: If the driver is being recognized properly but there is still a driver error, the driver will be listed as USB EMP Audio Device.

Click Browse my computer for driver software.

Select the Let me pick from a list of device drivers on my computer option.

If you see a list of hardware types, leave the Show All option selected, and click Next.

Select the Have Disk option.

Browse to the extracted folder and open the 32-bit or the 64-bit folder, depending on your system type.Note: To view your system type, click Start. Right-click Computer, and then click Properties.

Click the EMAUDIO (32-bit) file or the EMAUDIO64 (64-bit) file. Click OK, and then click Next.

To install the video drivers, complete the following:

Right-click the device, which will have a “!” next to it to indicate a driver issue, and click Update Driver.Note: If the driver is being recognized properly but there is still a driver error, the driver will be listed as USB 2861 Device.

Click Browse my computer for driver software.

Select the Let me pick from a list of device drivers on my computer option.

If you see a list of hardware types, leave the Show All option selected, and click Next.

Select the Have Disk option.

Browse to the extracted folder and open the 32-bit or the 64-bit folder, depending on your system type.Note: To view your system type, click Start. Right-click Computer, and then click Properties.

Click the EMVIDEO file. Click OK, and then click Next.

You can now open your video capture software to use with your SVID2USB23.

If you are in North America, make sure that in the Video Capture Software options, you set the Video Format to NTSC-M. Also, make sure that you have it set to capture from S-Video or Composite, depending on what you would like to use.