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C31 only outputting SD

I just had a C31 installed this afternoon and the unit will only output SD. I have changed all of the settings even disabling 480i and 480p and yet it doesn't seem to change anything. Has anybody experienced this or have any ideas of how to fix it? Thanks!

What software version is the C31 running (you can find out holding the SELECT button on the remote for 10 seconds)? I know during testing that was a bug but it has been corrected in later versions of code.