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The Melting Pot closed suddenly today, citing "ongoing financial losses that are no longer sustainable" according to a post on social media. Melting Pot Southern Tier fondue fans will now need to journey over to Rochester or Albany to cook their own meal in cheese.

The food is consistently amazing. I cannot find the level of quality anywhere else in Syracuse. The staff is my second favorite part of the experience. They are just genuinely kind people that care about you having a good experience.

We have only gone there a couple of times in the past 2 years. Neither time was I impressed. It is a neat concept, cooking your own meal when you go out to avoid cooking your own meal. While the staff were pleasant enough, the...More

Date of visit: March 2018

Thank Dr Ralph K

Erenee S, Manager at Melting Pot, responded to this reviewResponded 23 March 2018

Hello Dr. Ralph,
We thank you for giving us your honest review of your experience! You can always mix and match, if you don't want to do all 4 courses. You can always check out our events and specials listed on our website, facebook, instagram...More

From start to finish , this place is always great ! The experience takes a little bit , so if your in a hurry .... this might not be for you. Sit down , relax , and cook your own food! Not ever a bad...More

I love this restaurant! The whole concept is great if you love any type of fondue. My favorite are the cheese fondue and chocolate, but I tried meats as well and I recommend all! Today we finished our meal with Yin&Yang fondue which is a...More

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Date of visit: December 2017

Thank Matevynn

Erenee S, Manager at Melting Pot, responded to this reviewResponded 23 March 2018

Thank you for your feedback! Glad you loved your experience! We hope to see you in soon! :)

What a fabulous way to spend an evening with BFFs or a romantic evening with your partner! The choice of fondues is excellent, the sauces are all very tasty, and the service was top notch. Overall, after a busy day of shopping, it was a...More

We purposefully chose different items from the menu so we could taste and try as much as possible. The experience was either a total hit (the seafood options) or a total miss (the vegetarian option). The fondues are good, but since the restaurant prides itself...More

Date of visit: November 2017

Thank 695swatig

Erenee S, Manager at Melting Pot, responded to this reviewResponded 23 March 2018

Hello,
We would like to thank you for your feedback, we will definitely let the Kitchen Manager know about the freshness of the dippers that were brought out to your table. Our salad portions are smaller so that you still have room to enjoy the...More

Yes, it's an experience, not just dinner out.
Yes, it lasts longer than the usual dinner. So go when you have time to spare, as for a special event.
Yes, service was fine, although it was a slow Monday when we went and not much...More

Went with a group of 6 newbies. Explanation of system was vague and confusing. The pricing was exorbitant and the food was at best palatable. We still don't think boiling meat is a preferred method. Would be better for a romantic interlude, but the food...More

Date of visit: August 2017

Thank Randy R

Erenee S, Manager at Melting Pot, responded to this reviewResponded 23 March 2018

Hello Randy,
We would like to thank you for your feedback. We do have a large party menu that you can choose from ahead of arriving to the restaurant. We know in our experience that the larger the group, the more complicated the orders are...More

I love The Melting Pot, but it is not for everyone. First of all, you need a LOT of time. If you want plenty of time to talk and enjoy the company of your friends/family, then this is a great place to go. You get...More