Englishman Paul
Donovan, 26, tried cancelling his service with BT telecommunications service
company, again, Aug. 1, 2015. This time he was put on hold at 7:57 pm, and was
still on hold at bedtime. So, after placing his phone on charge, Donovan dozed
off. Awaking the next morning he was still on hold, 14 hours and 31 minutes
later. His claim: "I have been trying to cancel my home broadband and
sports package with them after signing up for £42.99-a-month last September.” (http://www.mirror.co.uk/news/uk-news/customer-blasts-bt-after-hes-6238973)