The fabric of our organisation

We know it's important to be effective at what we do; it's just as important that we are in touch with the values which inform our practice, and in that way we believe that our service can be more effective.

Integrity...informing everything that we do

We aim to be consistent, transparent and trustworthy. We have worked hard to develop unique systems which reflect this aim such as our comprehensive charging policy

We want our behaviour and the decisions that we make to be informed by our principles and values

Clear Ethical Framework...understanding our obligations

Each case manager is governed by ethical guidance from their own professional body and the CMSUK/BABICM joint code of ethics

Case managers abide by our code of conduct, a comprehensive document guiding the approach to our work

Client Centred Care...understanding our primary duty of care

We provide a service that is respectful of and responsive to our individual client’s needs, taking into account legislation that promotes welfare, well-being and capacity

We recognise that a client at any age belongs to a network of family, friends and the wider community

Empathy...caring for our clients and their families

Our case managers have many years of experience and understand what it means to develop a therapeutic relationship

Offering emotional support and compassion is central, helping to relieve fear and anxiety for our clients and their families

Clear and responsive communication...keeping everybody informed

“The single biggest problem in communication is the illusion that it has taken place.”

George Bernard Shaw

Our policies and procedures on communication and information management constitute major elements of the foundation of our service

Each case manager practices according to the standards of their own individual professional body

We review our own performance against comprehensive internal standards as well as those from external organisations such as The Case Management Society UK, The British Association of Brain Injury Case Managers, and the Care Quality Commission

Achieving excellence...the very best that we can be

Our goal is to consistently strive towards excellence in everything that we do and our aim is to be recognised as one of the leading case management companies in the UK for complex and catastrophically injured clients.

We endeavour to enhance the experience of all key stakeholders by evaluation and improvement of all aspects of our business

LinkedIn Feedback

"John provides a highly practical service to clients; it is vital that in brain injured clients and those with other serious injuries that an exceptional case manager is appointed to work closely with the client and their family. John ticks all of the boxes!"

Children's Case Study 1

Child with cerebral palsy and highly complex needs

Harvey is a 6 year old boy with severe dystonic cerebral palsy as a result of an accident at birth. His needs are highly complex and extensive. He requires assistance with every aspect of his life, from managing personal care to communication and feeding.

Adult Case Study 1

Adult with acquired brain injury and complex family dynamics

Peter sustained a severe brain injury when he was involved in a road traffic accident as a pedestrian. A 30% reduction in compensation was agreed due to contributory negligence. He was referred to Ainscough Associates by his deputy following a breakdown of the family relationship with the previous case manager.

Children's Case Study 2

Child with high spinal cord injury requiring ventilation

Charlotte is an eight-year-old girl who was involved in a road traffic accident at a much younger age when she was travelling as a backseat passenger. She sustained a very high level spinal cord injury which left her tetraplegic and unable to breathe independently, requiring 24-hour ventilation.

Adult Case Study 2

Young adult with severe traumatic brain injury

Christine is a 22 year old woman who was referred to Ainscough Associates following her involvement in a road traffic accident which led to multiple fractures of her spine, upper and lower limbs, and a primary diagnosis of severe traumatic brain injury.

Throughout my dealings with Ainscough Associates I have been impressed by the service they have provided. They have shown a comprehensive understanding of the issues involved in cases and a welcome degree of flexibility.