Fix incorrect subscription date displayed in Norton

Your Norton product can display incorrect subscription days for many reasons. Some of the common scenarios are, the purchased product was not installed on your device or it was not activated.

If you have not purchased a renewal or an upgrade from the expiration notice, the days from your old subscription will not be added to the new subscription. For example, when your Norton protection is due for renewal and if you purchase a new product from a retail store or online store, the days from your old subscription will not be added to the new subscription. For more help contact Member Services and Support.

Follow the instructions displayed to Run or Save the Downloader file. These can be different depending on your browser. If you save the file, make sure that you double-click the file from the saved location after the download is completed.

If a security warning or other confirmation window appears, click Run, OK, or Continue.

Once the downloader is executed, your product will be downloaded, installed, and activated automatically.

If your subscription status shows as expired, then we recommend that you reactivate the Norton product. If the problem persists and you have an active subscription, then download the Norton product from your Norton account. You don't have to uninstall the product to perform this action.