It was distressing to learn that the marble slabs we sent to you last week were received by you in bits and pieces. As per your request, we are sending you more slabs as per your specifications. Please return the broken mumble slabs to the driver at the time of delivery. We will look into this matter and take all steps to see that this incident will not recur in the future.

I am sorry that this unfortunate incident occurred and sincerely appreciate your continued patronage.

Thanking You

Sincerely yours,

M. L. Chhabra

Sales Manager

NOTE :

This is a typical letter. You have to add your company's name with full address. And the receiver's name and full address also should be added in the place allotted for that purpose. Without those primary details no letter carries any significance. So, you are requested to provide all those important details. Failing which the letter will make a wrong impression about your company and you among the receivers of your letters. This is the most unwanted attitude on your side in dealing with the clients who are the most valued assets of any business organisation.