UPS's Delivery Change Request feature enables your company to change the original delivery instructions on a package. UPS provides four change request options: Will Call, Reschedule, Return to Sender and Redirect. The Redirect option enables you to change the delivery destination. This feature is only available after a first delivery has been attempted by UPS. An additional fee is charged to redirect your package. This fee is only charged if the redirection request is received before the package is delivered to its original destination.

Launch a new Web browser tab and navigate to the UPS Tracking website (link in Resources).

Enter your tracking number in the "Tracking or InfoNotice Numbers" text box and then click the "Track" button.

Click "Change Delivery" on the Tracking Summary page.

Select "Redirect" as your change request method, enter the new delivery details and then enter a payment method to pay for the additional charge to redirect the package.

Click "Finish" to finalize your redirection request.

Print the provided confirmation page for your company's records.

Tip

Redirection is only available for package deliveries within the United States and Puerto Rico. UPS Express Critical packages cannot be redirected.

About the Author

Andrew Tennyson has been writing about culture, technology, health and a variety of other subjects since 2003. He has been published in The Gazette, DTR and ZCom. He holds a Bachelor of Arts in history and a Master of Fine Arts in writing.