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No formal investigation, but staff have received complaints about shipment delays, spokesperson says

The Ontario Cannabis Store launched on Oct. 17 and has since faced criticism from customers for a lack of communication and delays in shipping. (Sean Kilpatrick/Canadian Press)

The Office of the Ontario Ombudsman says it has received complaints over delays in the delivery of cannabis in the province, almost two weeks since the drug was legalized across the country.

In an email Monday, spokesperson Linda Williamson says there is no formal investigation, but staff are reviewing all complaints against the Ontario Cannabis Store (OCS) and resolving them informally wherever possible.

She says the office has been receiving complaints "over the past several days," but did not say how many have been filed.

Ontario residents have expressed their frustrations on social media at the delays, saying consumers have no other legal means of purchasing cannabis while they await their orders.

The provincially run OCS warned on its website last week that delivery times for their orders may be longer than expected due to "unbelievably high demand" and labour action at Canada Post.

It said in a statement Thursday that it has processed more than 150,000 orders since Oct. 17 and has added "additional capacity" to its processing facility to meet the "unprecedented demand" for legal marijuana.