CLICK-TO-CALL

Built-in click-to-call and click-to-chat icons mean your customers are only a click away. Customers and agents interact on all channels, from the same interface, helping brands drive tickets to resolution faster.

MICROSOFT DATA ACCESS

Microsoft Dynamics 365 is all about using data to connect brands, products, and customers. Bright Pattern builds on that core concept, enabling you to tap into your Microsoft database to get accurate identification, self-service options, and automated services.

PUT TICKETS IN CONTEXT

Improve agent productivity and boost customer satisfaction with in-context tickets. When viewing tickets and handling customer interactions, agents also see the activities, call recordings, chat transcripts, and notes associated with a contact. Having all information front and center helps agents to work on interactions in context and learn more about a customer’ previous issues, reducing the time agents spend on data lookups and eliminating the need for customers to repeat information.

KNOW YOUR CUSTOMER FASTER WITH SCREEN POP

Give agents even more context by popping Dynamics 365 data onto an agent’s screen when an interaction with a customer begins. Screen pop helps agents to view useful information such as contact details, forms, recent activities, webpage content, or any other relevant data about tickets and contacts.

SINGLE SIGN-ON WITH AZURE

You’re on the cloud and we are, too. Help users get to work faster by turning on single sign-on. Log in just one time to use Bright Pattern and Dynamics 365 on Azure.

WHY WAIT?

We are happy to answer questions, discuss specific workflows and requirements on a live presentation online, describe core benefits, or set up a pilot project to trial our applications without paying any license fees. Let Bright Pattern’s call center solution help you change the pattern of customer service