OroCRM allows you to send and receive emails from within the system using both personal and system (company-wide) mailboxes. You can neatly design letters using HTML formatting and a built-in text editor, create and use email templates, attach files to emails, configure personalized signatures.

It is also possible to configure auto-actions and auto-responses. For example, with auto-actions, for each email received to a certain mailbox, a lead record or a case may be created in the system.

Oro also provides a feature of auto-assignment to contact, thanks to which new emails synced into the application are automatically linked to contacts, if email addresses of these contacts appeared in the correspondence.