Finale Inventory Software

Finale Inventory is a cloud-based inventory and supply chain management solution designed for small and midsize businesses that offers stock management, purchasing, order management and reporting functionalities within a suite. The product is designed for manufacturing, distribution and retail industry segments.

Finale Inventory offers integration with selling platforms such as eBay and Amazon which allows users to manage orders from e-commerce websites. The product also offers integration with shipping services such as Shipstation and ShippingEasy. Combined e-commerce and shipping features help users view and manage inventory levels required to meet online demand.

The product also offers multi-location support which enables users to monitor stock levels, manage inventory movement and receipts across multiple warehouses. It also offers stock auditing which allows users to identify stock discrepancies with the help of stock history reports. These reports help users track historical purchase orders, stock transfer and changes, stock takes and sales orders.

Great Inventory Software

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Finale is an easy to use inventory software that keeps all of your inventory organized and allows you to see which locations your stock is, and makes refilling inventory simple.

Cons

Haven't run into any issues with Finale, and they are always available to help with any support or technical issues. Everything works around Excel, so if you don't know how to use excel, it may be a bit difficult.

it does not save data properly

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need to properly save data then this will be the best inventory system on the market

Pros

easy to use and they constantly apply updates to the system. easy to receive inventory and system is adaptable

Cons

if you try to edit an existing order it does not save the change sometimes which causes me to constantly have to edit the same order multiple times and re-sync the scanner so I can pick the order. This also causes inventory to over sell which caused a big headache because now I have to contact the customer to cancel the order which they are not always happy about. I also would recommend auto-instant wifi sync as this will also minimize mistakes if you operate on more than one scanner

Exceptional Customer Service and Outstanding Software

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Finale Inventory is fantastic! I was especially pleased with the customer service when an error arose. They handled it professionally and honorably with placing the customer first. Very hard to find this in a company today. Highly recommend for all your inventory needs!

Pros

The ease of use , the integration with hosting site and customer service is exceptional! The layout and reporting make it easy to get all staff onboard quickly.

Cons

Not a con, but I didn't use all the features they offer. For my business, there were features that I did not need but it was great to know I could access features if needs arised.

It's an ok product

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I am not a huge fan of finale but it is very simple to use and implement.

Pros

Very easy to use, cheap, and easy to implement.

Cons

Not much to it.

Harry from Paragon America LLC
Specialty: Retail

April 2016

April 2016

Learning really quickly - simple, yet powerful interface

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Likes Best

This software is exactly what we were looking for...and more. Simple to use yet extremely powerful

Likes Least

We have yet to find anything that we don't like about this software and the support team that goes with it!

Recommendations

We recommend first talking with the team that you will work with for training and support. If you can't work with them, likely it's the wrong software for you. Then review the actual product for ease of use, power to perform above your expectations and scaleability.

Andres from Cables & Sensors
Specialty: Healthcare

April 2016

April 2016

Finale is an clean, stable and powerful tool for inventory management.

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I think the product is excellent. It does not try to do everything, like many products out there, it focuses on Inventory Management and does that excellently! The UI is clean and intuitive. The system is fast. It is extensive with great APIs and Reports. The customer service and support they provide is fast, kind and personal. I could not be more happy.

Likes Least

Sometimes I feel the documentation is not as clear or complete in some areas as it could be. But I send an email and get a quick response with the information I am seeking.

Recommendations

Though our business is retail, we really identify ourselves as a technology company. We had to integrate Finale into our already existing tools for accounting, invoicing, e-commerce, shipping, etc, and the team at Finale made sure our transition was smooth and stress free. Many tools promise you everything and the kitchen sink. I like to work with software that is excellent at the thing they do best. Finale is certainly one of those for Inventory Management.

Finale Inventory Works

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It is very easy to use and does not require a lot of time in order to familiarize yourself with the procedures required to use it.

Likes Least

It struggled with its QuickBooks integration. It had no problems pulling in the inventory but invoices and purchase orders would sometimes not move the inventory or financial information to QuickBooks.

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The ease of use.. uploading is easy and it works very well. Also the customer service is unmatched! They helped with every stage and made the implementation of a new system very smooth and easy.

Cons

The reporting is the only thing that I would say needs to improve.. and it is customizable which we didn't spend a lot of time doing but I would often have to change formatting to get the data how we needed it.

Pro's and Con's - Good Value for the Cost

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Great value for the cost, monthly fee allows a small business to stay light. Once you know how to use it, inventory tracking is more simplified. Excellent customer support - always heard back quickly, and they were always willing to jump on a call to assist.

Cons

Not always super easy to use. Does have integrations with a lot of marketplaces, but takes some tuning to keep accurate.

Excellent Cloud Based Inventory Solution For E-Commerce/3rd Party Website Sales

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What isn't there to love about Finale Inventory! We have been a using Finale Inventory since August 2014 and absolutely love it. We are an online retailer selling primarily on eBay and Amazon including Amazon FBA. Some of the features we love:
-Highly Customizable, nearly everything within the software can be customized to the way you want to view it on screen, printed as a report, for search, etc.
- Shipstation Integration (Complete integration including even quick view of stock levels from multiple sources within individual Shipstation Orders).
- Push Stock Levels (Automatically pushes stock levels to all marketplaces, which for us is Amazon, EBay and Shopify).
-Push Lead Days (Automatically sends lead time to marketplaces as stock levels change from different suppliers).
-Easy Copy Paste spreadsheet type updates - If you are fine with Excel, they have made the system easy with a simple copy paste to add new items, update stock levels, change prices etc.
-Multiple product lookups - ability to link multiple SKUs to one master SKU
-Kits and Bundles support - Easy to build kits with bill of materials and push stock levels to market places.
-Multiple Locations/Warehouses
-Multiple custom item attributes
-Quickbooks accounting integration.
-Quick view item sales history
-FAST customer support.
-Developers seem to be open to adding new features based on customer input.

Cons

Coming from a different software previously (Inflow Inventory), there was a steep learning curve as you would expect. Figuring out how you want to customize your screen takes some time as there are just so many features.

Review Source: Capterra

Afefa from WE ARE ONYXNumber of employees: 2-10 employeesEmployees number: 2-10 employees

September 2018

September 2018

Great affordable solution for startups!

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Pros

Easy product upload and download process.

Cons

The UX doesn't have the easiest flow, but with practice it's easy to figure out where to find things you need.

Finale

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Finale has been fine. There are some features that would be great for us but as-is, it gets the job done.

Pros

Copy pasting excel sheet directly into Finale

Cons

I hate that I can't table select using Google Chrome's "Copy Tables" so I can grab Product ID for a search style and paste it into Excel and update easily. Biggest drawback.

Review Source: Capterra

Rob from The Headspace Number of employees: 2-10 employeesEmployees number: 2-10 employees

July 2018

July 2018

Headspace

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Positive

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Flexibility, accuracy - integrates well with other software platforms

Cons

Some of the Purchase Order functionality (would be great if we could export images on a purchase order to a supplier, especially since we have a ton of different products)

Would be nice to be able to edit products easier

Review Source: Capterra

July 2018

July 2018

Review of Finale Inventory

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Our company operates very differently than most as the majority of our business is in limited run collectible merchandise. While most Inventory Management systems are all or nothing, Finale allows us the versatility that we need to only run certain features with certain products.

Cons

My biggest hurdle has been the various data sets in the reporting functionality. There are lots of times where I know all the data that I need is in Finale, but I have to do a lot of work in excel on my own due to the data that I need coming from more than one data set. (For example, we do a lot of items as pre-orders, and our accounting department tracks sales based of when the order actually ships to customers. I can't, however, run a sales report filtered by actual ship date, so I have to a lot of that work manually when it should be a simple report)

game changer

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Invoicing and keeping track of inventory...and running quick reports with pricing and stock levels to send to customers. The custom reporting is great. Certainly a game changer for our business.

Pros

Extremely simple to use. If you are coming from an excel spreadsheet...this is a game changer.

Cons

You rarely can pick up a phone and speak to someone immediately, however, usually when I would write the email...proof read the email...I would be able to answer my own question. Learning how the system thinks is the key. If you know excel a little, this will be a breeze.

Simple & Powerful

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Finale has helped my company make operations fast, efficient and accurate so we can spend less time on operations and more time on sales and customer relations. The customer support at Finale is pretty incredible...I've called out of the blue and gotten someone on a screenshare call within minutes to fix an issue. Overall this software may not look like the most high tech inventory solution out there, but simply put, it works. Give them a try.

Pros

It's everything you need an inventory software to do simply and easily without bloat or unnecessary features. Finale integrates seamlessly with all our sales channels and works perfectly all the time. We have multiple warehouses. Before Finale, I used to have to manually update this inventory from multiple spreadsheets...it took about 4 hours every week. Now the same exact task takes me about 4 minutes and I do it daily. We are have increased accuracy with less work. The single best feature about Finale is the product lookups that allow you to match multiple sku variations to one primary sku.

Cons

The returns and exchanges process needs improvement. I would like to create PO's in bulk.

Review Source: Capterra

July 2018

July 2018

Powerful functionality , Subpar UX

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Overall I feel like Finale Inventory offers the most robust, powerful inventory management platform out there.

Pros

Overall, the functionality Finale Inventory offers is better than all the other software platforms I have tested and used over the years. The ability to map product aliases to a master sku is a necessary process I have found lacking on similar platforms. Finale offers a simple and straightforward way to manage this.

Setting up warehouses

Cons

The user interface is lacking. The platform is fast and their simple UI keeps it that way, but it certainly looks outdated. In addition their reporting and document templates are lacking, with a non-intuitive way to customize them.

Also, there's no real FBA integration. Essentially, you set up a virtual type of warehouse, call it AMAZON-FBA, set inventory levels, and then map those sales to that warehouse. There's no real querying of FBA to check inventory levels and show discrepancies. Although their approach is workable, it would very nice to actually have a real integration with FBA rather than a band-aid approach.

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Need hard work and paper work for mange Inventory, but "Finale Inventory" is do easy. and cost less maintenance, you can get any time Inventory management and get Inventory report.

Cons

Finale Inventory easy to use & price is reasonable for store owners, we start using Finale Inventory we save maintenance cost & easy to manage. another good one is Finale Inventory providing Video tour for entry level users, so you can understand Finale Inventory tools & user interface with Video tour.

Satisfied customer who has had my needs met

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Helped me organize my office

Pros

Good customer service, seems to work for all types of business, ease of use. My needs have been met. I feel I have just scratched the service with how I am using this software and already has been a big help.

Cons

I have not experienced any issues with this company thus far. It has met my needs and I don't see that changing.

Wish I'd found Finale years ago

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Syncs inventory across all selling channels to prevent overselling and underselling. Handles kits/bundles with no problem.

Pros

I've evaluated a few other solutions and for the money, Finale is great. There is a learning curve and it certainly helps if you're good with excel. But once you get things set up it's phenomenal. No more worrying about overselling - it syncs up with all our venues almost in real time. Also - and this can't be stressed enough - no more UNDERselling. We used to leave stock aside as a buffer to prevent overselling. Now we're confident keeping all that we have listed as stock changes (for breakage/miscount/etc) take seconds and are uploaded to all venues within minutes. I wish I'd have found this years ago!

Cons

The documentation can be a little confusing/incomplete in places but customer service is very responsive. Also, getting it to integrate with OpenCart was a bit of a chore but OpenCart almost always requires a little finagling to get things to work so I'm used to it. The only other thing that I'd like to see is a mobile app for quick inventory changes when we're away from a desktop/laptop. I tried bringing the desktop site up on my android phone and it doesn't work very well.

Review Source: Capterra

Katrina from Unnamed Method

May 2018

May 2018

Comprehensive Product, Great Customer Service

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Everything you want to do for your warehouse inventory tracking, Finale can do it. It has integrations with various website storefronts, warehouse scanner capabilities and a ton of automated reports you can customize.

Cons

The browser needed to access Finale is very particular, though I was able to use Chrome with no issues. The program seems a bit daunting at first, but the company is ready and willing to provide you with a little guidance to help you get started!

The best recommendation for a warehouse management system we've ever gotten!

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I have been using Finale for over Six months now and it really has been one of the better decisions that we have made moving forward with a warehouse management system. It was recommended to us by mutual friends. We came from using Skubana and there were so many things that just didn't work nor met our expectations about a WMS. We had to change a lot of our natural workflow to adapt to Skubana limitations and even then, it was a struggle.

When we first considered changing our system to Finale we were very sceptical since we had already committed so much to Skubana. We thought we would need to start back at square one and the entire gruesome process would start again. That wasn't the case at all, the switch over to Finale was not even a days' worth of work. It was so easy to set everything up that we were operating at 80% in the first 3 hours.

One of the most notable things about Finale is that we were able to address every single problem that our previous WMS could not. Some examples were Dynamic Purchase Order Integration, Location Auditing, System Search functions (Searched the entire database for items rather than just what is categorized under a supplier), and the ability to push fake qty and live qty for the same item for different listings on the same store. Finale works on having the system work, while some other WMS (Skubana) work on making their systems look good.

I look forward to seeing Finale grow more and more!

Cons

Nothing really, so far Finale has been really great. I have already been recommending Finale to a lot my other eCommerce friends that work in similar workflows that we do.

Easy to use, customer support is extremely helpful, and I appreciate the many functions.

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I appreciate that the software is easy to integrate with other 3rd party software. It is also extremely easy to use with tons of helpful how-to videos.

Cons

Most reports have limited fields to choose from. Also, when customizing a report, if not saved properly, it will change the report for all users.

Review Source: Capterra

Mariah from The Fantasy Box

March 2018

March 2018

Absolutely, purely, phenomenally, magical

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Finale is BY FAR the best software package I have ever used. Its functionality has virtually no limits, they team of engineers working on it are constantly improving, and you can have as many calls as you need to get set up at no charge. In a nutshell, the value it provides is unmatched.

Cons

I have not found anything I dislike. The user interface took a minute to get oriented to because there is SO much you can do but I'd rather have more functionality than less and, since they have training videos and amazing support, you just need to spend the time to think through what you want it to do and they will make it happen.

This is a great in-house inventory management program for small businesses.

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Managing in-house inventory in an easy-to-use interface that allows you to view sales, create purchase orders, and import new inventory.

Pros

The greatest thing about Finale is that you can cater it to how you would like to use it. You can use some features while ignoring ones that you don't need. Importing items and keeping track of stock and sales is very easy.

Review Source: Capterra

Chris from With You LocketsNumber of employees: 2-10 employeesEmployees number: 2-10 employees

January 2018

January 2018

Finale has been instrumental in helping our company grow!

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Any roadblock I have ever encountered has been effectively removed by Finales outstanding customer support!

Pros

Finale is easy to understand and their customer service is absolutely outstanding! As a multichannel ecommerce seller, with a robust magento 2 website, B2B portal, wholesale and retail accounts, Finale has been instrumental in managing our inventory, purchase orders, sales and shipping services with simple and easy to use integrations backed up by top notch customer support. Finale's support and adaptability has allowed us to gain in-depth insight into our business. By working with us and our changing needs, Finale has helped us manage profitability of our products, customer trends, ecommerce channel sales and supplier ordering, allowing us to grow seamlessly over several years. We have come to rely on Finale as an integral part of our business, and I can't imagine being able to manage the intricate aspects of our business without it!