ITIL Lifecycle training covers the management and control of activities and
techniques within the respective phase of the Lifecycle.

The Service Strategy phase is the axis upon which the other stages of the
ITIL lifecycle are based. It is during this stage that the high level strategic,
investment and business value(s) of each service is considered and weighed
against other existing and proposed services. Based on the Service Strategy
publication of the ITIL library, this course focuses on the planning,
implementing and optimizing of Service Strategy concepts and processes. The
use of in-course case studies and live exercises enables active learning
by encouraging the participants to:

Discuss and understand pure ITIL concepts

Apply concepts to a neutral real world situation

Learn different perspectives

Reinforce examinable concepts

The course is followed by the ITIL Intermediate Service Strategy certification
exam.

What You Will Learn

Participants will learn:

Service Strategy principles

How to conduct Strategic assessments

How to measure Service Strategy performance

Service Strategy processes and their interaction with other Lifecycle processes

Financial Management

How to manage service portfolio

How to manage demand

Technology and implementation requirements in support of Service Strategy

How to drive strategy through the Service Lifecycle

Critical success factors and risks

Who Should Participate

CIOs, CTOs, managers, IT consultants, IT audit managers, IT security managers
and ITSM trainers involved in the ongoing management, coordination and
integration of strategizing activities within the Service Lifecycle

Professionals responsible for managing, implementing, or consulting on ITIL
processes within IT or in conjunction with IT

Individuals seeking the ITIL Expert in IT Service Management for which
this qualification is a prerequisite

Individuals seeking progress towards the ITIL Master in IT Service Management
for which the ITIL Expert is a prerequisite

Prerequisites

The ITIL Foundation Certification in IT Service Management - obtained through
ITIL Foundation course or Foundation Bridge Course. Participants must
review the ITIL Service Strategy publication (2011 Edition, ISBN 9780113313044)
before the class

Instructors

Our instructors are experienced IT professionals and hold either the "ITIL
Experts" or the Service Strategy certification, or both. Only
the finest quality, accredited content is used.

Participants must complete at least 21 hours of personal study by reviewing
the ITIL Service Strategy publication (2011 Edition, ISBN 9780113313044)
prior to the class. The ITIL® books are not included with this course
and must be purchased separately.

Course Objectives

Introduction to service strategy

Service strategy terms and core concepts

Purpose, goals and objectives of service strategy

Scope of service strategy

Value of service strategy to the business

Relation of service strategy other service lifecycle stages of:

Service design

Service transition

Service operation

Continual service improvement

Principles of service strategy

How to decide on a service strategy

Four Ps of service strategy, namely:

Perspective

Position

Plan

Pattern

Defining services, creating value and leveraging the combined use of utility
and warranty

How to use service economics and sourcing strategies when meeting business
outcomes

Service strategy processes

The five service strategy processes and how they flow and integrate with
the lifecycle

The purpose, scope and objectives of each service strategy process and how
they add value to the business

Governance

How to analyse IT governance and set strategy by leveraging governance frameworks

Organizing for service strategy

How to create an organizational design using the relevant development and
departmental methods

Both classroom training and virtual (online) training formats are available.

The per student registration fee for the classroom session is $2,495, and
includes:

3 days of instructor led training and exercises

Course manual (excellent post-class reference)

Exam preparation

Certification exam

The registration fee for virtual training session is $2,495.

Classoom training begins at 8:30 AM each day and concludes at 4:30 PM unless
otherwise directed. Please arrive early on the first day to sign-in and meet
fellow attendees. If you register less than one week in advance of a class,
please bring your confirmation letter. Business casual attire is appropriate.
For information on virtual training session start and stop times, refer to
the course schedule below.

All RCCSP Professional Education Alliance ITIL training courses are taught
by Accredited ITIL Trainers meeting the ITIL trainer criteria set by the
ITIL Qualification Board. Accreditation qualifications include, but are not
limited to:

Training experience

Experience in the IT service management field

Specific education / certificate requirements depending on the level of ITIL
qualification that will be delivered.

Only Accredited ITIL training materials developed by Accredited ITIL Authorized
Training Organizations are used in the classroom. The complete list of RCCSP
Professional Education Alliance ITIL Authorized Training Organizations and
Authorized Training Affiliates participating in RCCSP schedules can be found
here.

ITIL® is a registered trademark of the Office of Government Commerce
in the United Kingdom and other countries.

Public and virtual seminar cancellation policy.
Registrants may cancel up to fourteen days in advance of the seminar
start date for a full refund, less administrative fees of $400. Or,
you may transfer your registration to another date or member of your company
at no additional charge. Please notify us as soon as possible. Registrants
cancelling within fourteen days of the seminar will receive credit, less
administrative fees of $400, toward any other Resource Center seminar.

Cancellation by provider. In the unlikely event
that a seminar must be cancelled by seminar provider due to unavoidable
circumstances, you will be notified at least two weeks prior to the seminar
date, and your payment will be refunded.

Seminar provider is not responsible for losses due to cancellation. In
all circumstances, seminar provider's liability shall be limited to fees
received.