6 The business models and business innovations as defined by the business architect

Many companies are not able to stick to these agreements because during many ADM maturity checks the same issues keep appearing:

Various BPM and EA methodologies and tools and no common BPA

Limited availability of system and user documentation and associated knowledge of staff

Various design standards for the integration / middle-ware platforms

Limited re-usable test catalog and E2E integration test scripts

Limited control over the company template and the sharing of best practices

Limited alignment of the local organization structure with the E2E processes

Limited number of KPI’s and PPI's linked to the E2E processes

No commonly accepted business model

Limited use of a BPM portal to share E2E processes, issues and business policies

Limited master data governance and definition of master data fields

The enterprise architects operate separate from the ICT support departments

The PMO manages the progress of projects and not the quality of the content

The only way to maintain the agreements and resolve these issues is to install a strong ADM governance team which is responsible for the quality of the deliverable's and takes care of the alignment of organizational standards. This ADM team should be separate from the ICT department to make sure the ICT experts can focus on the ICT solutions.

The optimal solution is to create one ADM team in which all the roles of the ADM cycle are included with the shared responsibility to maintain the ADM lifecycle.

ADM governance team:

The big challenge for the ADM governance team is to align ICT responsibility (deliver ICT services according to SLA with low costs) with the Business responsibility (increase profitability) and get support from the management team to maintain the ADM life-cycle. Therefore the ADM governance team should get operational responsibilities with clear benefits and objectives.

The objective of the ADM governance team is to maintain the ADM life-cycle and the:

KPI's with related business ABC and benefits (value engineering) with finance

Definition of RFC’s / projects and the quality / testing of the RFC’s / projects

Template management/regression testing and the sharing of best practices

QA on maintenance / release cycles and associated documentation

E2E process optimization and operational excellence

Business model innovations (design thinking) and business project portfolio

Business process governance board and Business process portals

This means that roles like the PMO and enterprise architecture are also part of the ADM department which has a continuous and traceable responsibility for the ROI of project lifecycles, the impact of the design decisions and E2E KPI's.