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This privacy policy sets out how Gardiner Bros & Co (Leathers) Ltd of Units F,G and M, Quedgeley West Business Park, Bristol Road, Hardwicke, Gloucester, Gloucestershire GL2 4PH, England uses and protects any information that you give Gardiner Bros & Co (Leathers) Ltd when you use this website.

Personal Data

The protection of your personal information is of great importance to us. We will use the data that you choose to provide or that is being collected through the use of the website and which can personally identify you, only in line with the provisions of this Privacy Policy and in accordance with the European General Data Protection Regulation Directive of 2018 and prior Data Protection Act of 1998.

Gardiner Bros & Co (Leathers) Ltd is open and transparent about how we use personal data and there may be some contained within your Credit Application and Online Account. We always ensure that we process personal data fairly and lawfully.

For the purposes of transparency, please be aware that Gardiner Bros & Co (Leathers) Ltd will control how the data submitted by you is processed.

By visiting our website, you are accepting and consenting to the practices described in this policy.

Using our Website

When you visit our website, we collect standard internet log information and details of visitor behaviour patterns such as:

Date and time of your visit

Type and version of the browser you use

Operating system

Your Internet Protocol (IP) address

The full URL clickstream to, through and from our website (e.g. websites that you have visited and products viewed or searched for, page response times, download errors, length of visits to certain pages, page interaction, and methods used to browse away from the page)

Time zone setting

Plug in types and version for system administration

Demographic information such as postcode, preferences and interests

We use Google Analytics, a web analysis service from Google Inc., 1600 Amphitheatre Parkway, Mountain View, CA 94043 USA (hereinafter “Google”) to collect this data. This anonymous data enables us to further develop and enhance our website, improve our product selections, brand portfolio and services that we offer. We do not make any attempt to find your identity as a result of your visit to our website. We will not associate any data collected in this way with any personally identifying information from any other source in order to identify you. Google will use this information on our behalf to evaluate your usage of our site, to compile reports on your activity on our website for us. Google offers a disabling option for the most common browsers. If you enable this option, no information regarding your website visit is transmitted to Google Analytics.

Log Information

When accessing your account, you have to log in with your unique user name and password. This information will be used to verify that you are an authorised user and not for any other purpose. In addition we will record information about the products you have accessed and for accounting purposes as well as for our internal statistical and analytical purposes using web analysis services (see “Using our Website” above).

Newsletter and Company Updates

We offer you the opportunity to subscribe to our newsletter. This is to contact you with details of new product releases, new styles, trade show information, offers and services we provide. If you consent to us contacting you by email we will share your personal data with Dotmailer Ltd (registered office No. 1 London Bridge, London SE1 9BG) for the purposes of sending out email marketing. If you download any newsletter and company updates, we use on-page tracking using analysis tools within Dotmailer and Google. If you have previously agreed to us using your personal information for direct marketing purposes, you may opt out at any time either by clicking the unsubscribe option within an email campaign from us or by contacting us using the details at the bottom of this policy. You also have the opportunity to “Update Your Preferences” if you believe that any information we are holding on you is incorrect or incomplete within each newsletter or company update, or you may contact us directly using the details below.

Your Account

We will use your personal information contained within your Credit Application to establish credit qualification and controls, also for fulfilling any contractual obligations that arise out of any future relationship and for administration purposes, in order to us to undertake normal everyday business, like invoicing and making contact in relation to the account.

We will need to share your data with selected credit reference agencies but will not share it with any other party unless we have your prior and explicit consent to do so.

We offer our trade partners the opportunity to enter into a virtual distribution, direct fulfilment and drop-shipping service. Under these processes, Gardiner Bros & Co (Leathers) Ltd may act as a third party data processor for trade partners. For more information about how we process data for third parties, please contact us using the contact details below.

Links to Other Websites

Our website may contain links to other websites over which we have no control. These sites are not governed by our privacy policy and therefore we cannot be held responsible for the protection and privacy of information provided by you to these sites. You are advised to read the privacy policy of any site you may visit.

Security

We have total commitment to ensure that your data is secure. Whilst your data is controlled by us, we will store it in a secure manner on a secure server in accordance with our own security policy and within the requirements of the law. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect, control and process.

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so.

Retention Period

Data provided to us will be retained for as long as the contract between us remains active and for 7 years from the date.

All of the Personal Data we process or control the processing of, undergoes a Privacy Impact Assessment, which is a methodology for assessing and mitigating the privacy risks involving personal data.

The retention period for data where we act as a process will be different and in line with our processor agreement. For more information about how we process data for third parties, please contact us using the contact details below.

Incorrect Details

If you believe that any information we are holding on you is incorrect or incomplete please get in contact with us as soon as possible using the contact details at the bottom of this policy. We will promptly correct any information found to be incorrect.

Requests/Enquiries

You have the right to request details of the personal information that we hold about you. If you have any comments or questions regarding the use of your personal information or would like to make a request, please contact us at:

Gardiner Bros & Co (Leathers) Ltd

Units F&G

Quedgeley West Business Park

Bristol Road

Hardwicke

Gloucester

GL2 4PH

Email: enquiries@gardinerbros.co.uk

Website: www.gardinerbros.co.uk

Tel: +44 1452 727300

Gardiner Bros & Co (Leathers) Ltd may change and amend this Privacy Policy from time to time. We recommend that you regularly access our website to ensure that you agree with any changes or amendments.