Vision, mission and core values

It’s all in the name

"Knowledge is the only treasure that increases when shared." This old saying fits the Jamaican culture ‘Kumina’, their members believe in the power of passing on ancestors’ knowledge. This philosophy is the guiding principle in the foundation, existence and future of Kumina: we help companies excel in what they do, by sharing our knowledge.

Vision

Kumina wants to be the go-to enabler in managed operations for businesses who specialize in developing and delivering online applications, solutions and services. Not because we want to be a big player in the market. But because we want to have a 100% recommendation score, based on the unshakable trust our customers have in us. That’s what we are working toward, every day.

Mission

Kumina wants to contribute to the success of our customers by making sure you have the time and the perfectly tailored technical infrastructure to excel at what you do. We accomplish this through the creation, management and optimisation of safe and robust platforms for business-critical applications. We want our customers to be able to focus wholeheartedly on their on their most profitable tasks, in the certainty that their platform and applications are being monitored continuously and that any possible problems are solved by trusted experts immediately. To gain this trust, we dedicate ourself to delivering excellent personal support.

Core values

Straightforward

Our motto is: “We do it right, or we don’t do it at all.” We maintain our high level of professionalism and quality by only offering elegant solutions we are proud of and fully satisfied with based on our expertise and experience. That means that, sometimes, we dare to say no as well. Straightforwardness for us also entails being transparent and open in regards to the way we communicate. To each other and our customers. You will also see this core value reflected in our technical work: we make sure that our customers always have up-to-date insight into all setups, applications and performance. That way, you always know where you stand.

Personal

Effective collaboration is crucial when business-critical processes are at stake. We like to operate as an extension of your IT department. To do so, we invest in personal contact, engagement and mutual trust. That’s one of the reasons we always work in small teams that are fully committed to your challenge. The people who were working on your solution from day one will also do the daily management of your environment and handle customer requests. Thanks to this approach, we can guarantee that you will work with people who you know and trust and who know you and your company in turn.

Flexible

Flexibility is essential for companies working in the online market, where being innovative is the order of the day. For that reason, we set up your IT environment to be fully aligned with your needs and organization. Our setups are based on best practices, built with full redundancy. From this stable, robust basis, we will decide together which technologies best suit your personal preferences. We don’t just offer technical flexibility. We also offer flexible support. We do this by offering unlimited support with every setup you purchase, and by making sure that you always get to speak to the right expert.