Payment/Delivery Options

Base Miles Calculation

Additional Bonus Miles will be allocated for a journey in Business or First Class.

Any promotional bonus miles is not included in the display.

Voyager Base Miles displayed may differ from the Miles allocated in Voyager, depending on the final reservation. As a SAA Voyager member, you will receive these Miles on completion of your journey.Please ensure your Voyager number is inserted when completing your traveller details.

ABOUT TAX INVOICES

After requesting your Tax Invoice online ,a PDF document will be e-mailed to you within 72 hours,to the e-mail address provided.

If a Tax Invoice has been successfully generated from the South African Airways Tax Invoice System, the onus rests on the recipient to ensure that his/her mailbox has enough space to receive an e-mail - with a PDF attachment; and that his//her service provider or exchange server allows for delivery of such e-mails. South African Airways, can not take responsibility for undelivered e-mails due to any other reasons beyond our control including the above.

Prescribed details required from the South African Revenue Service on a tax invoices

Tax invoices must ordinarily reflect all the following details (Section 20(4)):

Infants do not qualify for Voyager miles.

Additional Bonus Miles will be allocated for a journey in Business or First Class.

Any promotional bonus miles is not included in the display.

Voyager Base Miles displayed may differ from the Miles allocated in Voyager, depending on the final reservation. As a SAA Voyager member, you will receive these Miles on completion of your journey.Please ensure your Voyager number is inserted when completing your traveller details.

Who can use online check-in?

Online check-in is available to most travellers with e-tickets, whether these have been booked directly with South African Airways or through a travel agent. However, there are some exceptions, including:

Once you have completed the check-in process, you will be issued an online boarding pass for each traveller in your party. Please print your boarding passes and take them with you to the airport, so that you may pass through check-in more quickly.

Why am I unable to check in online?

Your travel party may be too large. Online check-in is limited to nine passengers who are travelling on the same booking. Please proceed directly to the airport to complete your check-in.

In your booking, you requested to travel as an unaccompanied minor, or you have indicated certain medical and/or special assistance. Due to the special service you require, you will need to complete your check-in at the airport.

If you need further assistance, please email our customer care team at help@flysaa.com or speak to one of our consultants. Please be aware that our call centre agents cannot complete check-in on your behalf. If you have difficulties completing the online check-in process, you will need to check in at the airport.

Your flight is outside the 24 hour or within the 3 hour cutoff check-in times

Can I use online check-in if I am travelling with an infant?

Yes, online check-in is possible for both the infant and the accompanying adult passenger. For security reasons, infants do require their own boarding pass, so please make sure that you have printed your infant’s boarding pass as well as your own.

Can I use online check-in if I have baggage?

Can I change my seat after I have checked in online?

Once you have confirmed your seat using online check-in, you will no longer be able to make further seat changes. This is to ensure that every passenger has the fairest selection of seats available when they check in.

Please note: For operational reasons, South African Airways may have to change a passenger’s seat prior to travel.

What about return/onward flights?

You can check in for your return flight at the same time as your outbound flight only if the return flight is within 24 hours of your outbound flight. Alternatively, please check in online no more than 24 hours before the departure of your return flight.

Why am I asked to enter passport information?

The immigration authorities of certain countries require all airlines to provide passenger passport information prior to departure of any inbound flight to ensure safety and security.
If you are travelling internationally, you will be asked for your passport at the airport even if you have entered Advanced Passenger Information (API) online.

Required passenger information for all API countries:

Full name

Passport number, issuing country and expiration date

Gender

Date of birth

Nationality

Please note: Information requirements are subject to change at any time.

What is an online boarding pass and how do I use it?

To save you time at the airport, South African Airways offers online boarding passes for certain airports. You will only receive a boarding pass upon completion of online check-in. Your online boarding pass functions in the same way as a normal boarding pass, and includes your assigned seat, flight details and boarding gate number.

Print your online boarding pass and bring it with you to the boarding gate, or drop bag counter if you are checking in baggage. If you are unable to print your online boarding pass, you may print it at the self check-in kiosks or proceed to a SAA check-in counter.