Bosch Service Solutions: International business process outsourcing company grows with a high-speed BT network

Challenge

Established in 1985 as a monitoring center and provider of communication services, today Bosch Service Solutions is a leading international provider of business process outsourcing services. A division of Bosch Security Systems, it employs some 5,000 associates in Europe, Asia, and South America.

The company provides and optimizes business processes for its customers across sales and marketing, customer services, finance and accounting, security and safety, facilities management, purchasing, logistics, IT, and HR.

The ongoing globalization of Bosch Service Solutions required a sophisticated technology infrastructure that was both available for worldwide deployment and sufficiently flexible to allow the integration of new technologies. For that reason it has been working successfully with BT as network provider since 2008.

BT’s expertise and its broad product portfolio make it a valued business enabler.”- Steffen Rittner, Managing Director of Bosch Service Solutions in Manila, Philippines

Solution

The extensive range of services provided to Bosch Service Solutions by BT includes Internet Connect, Ethernet Connect, and Secure Messaging. At the core is a high-speed BT IP Connect global MPLS-based network connecting twenty-two Bosch Service Solutions locations worldwide. As well as meeting stringent company requirements the flexibility of the BT network is paving the way for future growth.

To support the migration of voice services to IP from traditional telephony, Bosch Service Solutions has also selected BT One Voice SIP Trunking.

Value

A reliable and resilient network is vital for Bosch Service Solutions. Combining IT systems at all sites with the transition to a secure, high-performance network supports the latest IP voice technologies. This means the company is now able to operate more flexibly.

“We especially appreciate the continuity of service and confidence we have in working with BT,” confirms Steffen Rittner.