If you include as much detail as possible in that ticket (a screenshot of the error message, the steps you took leading up to the problem, and any other information you think might help) they should be able to assist you.

Have you checked out PhotoDune? It’s our stock photography marketplace. There aren’t packs of images, but most authors have a consistent style so if you find one you like there’s likely to be quite a few images in that author’s portfolio that would suit you.

Assuming we’re talking about Melbourne, Australia and not that pesky Melbourne in the US, here are my suggestions:

If you want to take a wander through the city and look at buildings, cafes, artsy graffiti and things like that, I’d start at Flinders St train station and work your way up Degraves St, zigzag through some alleys and then head towards Parliament House. There’s a big old church and nice gardens in that area too. There are lots of food and bar options around there, or you can head up into Fitzroy (catch a tram) for even more walking/eating/looking.

More daytime activities: The NGV is good if you’re in the mood for art (it’s a cool building, too, lots to look at) and the Melbourne Museum is excellent for museumy things. More light-hearted is ACMI, right near Flinders St station—it’s got a video game & history of television exhibit that’s worth checking out.

First question – No, as what you’re downloading is the item as it was licensed when you purchased it.

Second question – The extended license is different to a 100% GPL license, so that may have been a bad example on my part. Sorry if that’s created confusion! My point was that when authors decide to make a change to the way they want to sell items on the Marketplaces by adding or removing licensing options, those changes don’t affect the licenses that have previously been purchased.

License changes are not applied retroactively. If an author switches their item to the 100% GPL option, it only applies to sales that are made once the switch is made. It’s the same for extended license sales and other options that are present in some categories—if an author decides to stop selling extended licenses, for example, any previous customers who had purchased an extended license would still have access to it. Let me know if you’ve got any other questions!

Hey ubernaut! When you download a theme you’ve purchased, there’s a folder called “Licensing” inside the “All files & documentation” download option. That folder contains information on the licensing that applies to that purchase, whether it’s the split license or 100% GPL.

Items that are listed as 100% GPL will say so on their item page, in the section that contains the licensing information and purchase button. Here’s an example with the important bit circled in green:

Hey revaxarts,
first of all I’d like to apologise for the delay in replying to this thread. This was a bit of an unusual circumstance, so we sent you an email to let you know what was going on when the adjustment occurred. Unfortunately if that email ended up in your spam folder, it’s probably gone by now. The support team have emailed you again—if you don’t see anything from them in the next few minutes can you let me know via the contact form on my profile page?

Our general practice is to inform authors what’s going on whenever something unusual shows up on your statements, either via email or via a permanent tooltip (like the one that shows up when a sales reversal is recorded). If you see a change to your statement but don’t get either of those, please open a ticket with our support team.

Additionally (and slightly off-topic), anyone who can’t find correct information in our Knowledgebase is more than welcome to send that feedback on to the support team via the link above. We’re always working to improve it, so any suggestions you’ve got are most appreciated.