Rules and Restrictions

Please read the below listed policies and conditions in full detail before continuing. By agreeing to these terms you acknowledge having reading and understood all terms and conditions relating to the policies.

Your credit card will be debited after making your reservation for the indicated amount at the time of booking. The charge will be in USD or EUR according to the selected currency and your bill will state: SOLWAYS ONLINE (PORTUGAL).

Please, note, that you all guests must show passport (for non cuban residents) or Identity card (for cuban residents) at the check in momnet. Some hotels will ask too for the Landing card

Booking & Payment Condition
We offer real time room availability and instant confirmations for widest selection of hotels throughout Cuba. If there is not availability for the confirmed hotel, Solways will get confirmation in a similar category hotel in the same city. All hotels requires prepayment. Your credit card will be debited within 24 hours after making your reservation. The charge will be in USD currency. Solways will take payment for this reservation. The total charge includes all room charges and taxes, as well as fees for access and booking. Any incidental charges such as parking, phone calls and room service will be handled directly between you and the property. Your reservation is guaranteed for late arrival. In case of late arrival, please inform us. Solways accepts online payment with the following Credit Cars ( Visa, MasterCard ).

Cancellations and Modifications
For all activities that are canceled out of the established maximum time, or where the clients do not participate (no-show) in activities that have been previously acquired, the following penalties will be applied:

-If you cancel 72 hours before enjoying any service, Solways will refund the total amount paid for your reservation minus 15. 00 USD, for administrative expenses.

- If you cancel within 72.00 hours before the enjoyment of any service, you will be penalized with 100% of the total amount paid.

- Non-attendance (no-show) to the enjoyment of any service, it is penalized with 100% of the total amount paid.

Reclamation
If you are not satisfied with any of the services received, please send your complaint to the mail: sales@solwayscuba.com. Once received:
- Solways Cuba will send the data received to the service provider for review.
- Once the necessary information has been received from the supplier, Solways Cuba will notify the client of the decision taken.

Parking
Complimentary parking available.

Smoking Policy
Available upon request.

Pets
No pets are allowed.

Check-In & Out
Check-in: 16:00 hrs.
Check-out: 12:00 hrs.

Late Check Out
Late check outs can sometimes be accommodated but must be prearranged at least 24 hours in advance and are subject to both availability and a late check out charge.

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