Incoming faxes I am not able to receive incoming faxes. I use the same DSL line for my internet to my computer, home phone (with voice mail), and phone line plugged into my G85 for the printer. I have a 3 way spliter and filters on the phone and fax line. I can send a fax but cannot receive. Phone just rings and then goes to voice mail). Does not even give the option to receive a fax.

2 Answers

Does the hp 5610 need to be hooked up to your pc, does it need drivers?

i bought one used and have it hooked up to my modem 2 into 1-splitter with the phone line in from the wall of the home into the splitter as well as the fax plugged into the splitter.

then my home phone plugged into 2-ext on back of the hp 5610.

why can't i receive a fax/
what am i doing wrong.
i called service provider here in florida and the tech could not even answer if they had specific rings enabled for my service..big surprise automated aggravation for 30 min to get a person that says i dont know..

Do you have a distinctive ring pattern in the same phone line
If no then you need to get a distinctive rig pattern from your service provider, which will differenciate the type of rings for phone and fax.
If you have a distinctive ring pattern make sure which one it has single rings, double rings, triple rings and double and triple rings.
To enable> First make sure auto answer in turned On
In setup/Menu go to > Rings to answer and set it to 5 or 6, and make sure the rings to answer in you answering machine set to 4(Always Should be lower then you rings to answer in the fax)
In Advance Fax setup> Then Ring pattern should be setup for the one which you service provider as given either double or triple Rings>
And the go to tools and run fax test and check what has failed

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Related Questions:

Hi Janet
Try using a standard phone to call your Fax Line
Connect a phone to this Line to test for voice
Disconnect Fax Machine from Phone Line
Reset Fax machine
The Fax machine is supposed to respond to the right tones being sent down the voice line
If it is not responding & all else works then check your Fax settings for "Receiving"

Well if that's the case, the printer should be detached or powered of during call operations. The printer detects incoming calls that's why it triggers it to operate. Turning it off during operation will surely be the solution.

Take your incoming phone line and plug it into the place that says "line" on your fax machine. Plug another phone cord into where it says "phone" and connect this to your telephone. Test to make sure you have chosen the right places by dialing a phone number to fax to and listen for the dial tone. If you get a dial tone, then you have set it up correctly.

On the fax machine look for the button that says "menu". Push it and use the up and down arrows to navigate the options on the display. Look for fax set up and press "ok" or "enter" on the fax machines keyboard to access this area. Look for "number of rings" and change the fax machine to a number of rings that is less then your voice mail box if you have one. Then close and save your choices.

Have someone send a test fax by dialing your phone number for the line connected to the machine. The fax machine will pick up on the number of rings set and automatically begin receiving and printing a copy of your incoming fax.

You cannot use magic jack.

You can also choose to manually answer an incoming fax if you see that your display on the fax machine says "ringing" or incoming" you can push the "start" button and this will start receiving your incoming fax.

The HP Fax will automatically answer all incoming calls using the Rings to Answer setting. This is the default setting.

* FaxTel (unit with handset model only)

The HP Fax automatically answers all incoming calls using the Rings to Answer setting. If the call is a fax call, the HP Fax will receive the fax. If the call is a voice call, the HP Fax will create a special ring to indicate it is a voice call. The incoming voice call will need to be answered using the attached handset.

NOTE: If the HP Fax determines the call is a voice call, only the HP Fax will ring with the special ring tone. The other phones on the same phone line will not ring at all. You will not be able to pick up the voice call using the other phones.

* Tel

The HP Fax will not automatically answer calls. Faxes will need to be received manually.

* AnswerMachine

The HP Fax will monitor the line when an incoming call is answered by a person or by the answering machine. If the HP Fax detects fax tones on the line, it will receive the fax.

You can buy a 2 line phone, but to use the fax/dsl line for voice, you will also need a line sharing device.

"The stick" is a good brand....

All it does is recognize if an incoming call is a fax or a voice call. If fax it would go to a fax port on the stick. If voice, it comes out the voice port which you can call on.

The same rules apply to this line....if something is using it, the next call will get busy......But now you could have the phone company "Hunt" your line 1 to line 2 (fax/dsl) if line 1 is busy.......hence...2 incoming lines....

Your voice mail is probably answering before the fax can grab the line. Try setting the number of "rings to answer" on the fax to 1 or 2 rings less. The best solution if you only have one phone line is to buy a device called a "comswitch". I use one. They automatically detect if the incoming call is a fax and switch the call to the fax machine. If its not a fax it switches the call to the proper device. They are not that expense. Look on e-bay.
Larry

Receive Mode Settings
Select from the following receive mode options to suit your needs. Once you've decided on which receive mode to use, follow the below instructions to set the receive mode using the operation panel.
Receive Mode Setting

Press the <FAX> button to enter Fax mode.

Press <Menu>.

Press the right or left arrow button to select [Receive mode settings], then press the <OK> button.

Types of receive mode
Select the receive mode according to your needs.Receive modePurposeFAX/TEL AUTO SW
When you want to receive faxes automatically as well as voice calls.
FAX ONLY MODE
When you want to receive only faxes automatically with your machine, or have a dedicated telephone line for FAX use only.
DRPD
When you have subscribed to a DRPD service with your telephone company.
MANUAL MODE
When you receive mainly voice calls and sometimes faxes, or want to receive faxes manually.
ANS.MACHINE MODE
When you want to receive voice messages on your answering machine and receive faxes automatically.
FAX/TEL auto switch
FAX
:
The machine does not ring but will receive the fax automatically.
Voice call
:
The phone attached to the machine will ring. Pick up the handset to answer the call.
Note:

Ring start timing and Telephone ring length can be specified in FAX/TEL auto switch in the Receive mode settings.

If you want the telephone to ring when it receives a fax, connect a telephone to your machine and enable the Incoming ring settings in RX settings.

The phone attached to the machine may not ring depending on the telephone type you are using.

FAX only
FAX *
:
The telephone does not ring. The machine will receive the fax automatically.
Voice call
:
You will not be able to answer the call.
* If you want the telephone to ring, connect the telephone to your machine and enable the Incoming ring settings in RX settings menu.

DRPD
FAX
:
Your telephone line will ring according to the ring pattern you have chosen and receive the fax automatically.
Voice call
:
Your telephone line will ring according to the ring pattern you have chosen. Pick up the handset to answer the call.
Note: Specify the FAX pattern in the DRPD: Set FAX ring pat. in RX settings menu.

Manual RX
FAX
:
The
telephone attached to the machine will ring. Pick up the handset and if
you hear a beep tone, press the <Color> or <Black> button
on the machine to receive the fax.
Voice call
:
The telephone attached to the machine will ring. Pick up the handset to answer the call.
Note:
If you are far from your machine, you can use the remote receiving
function to receive faxes. Pick up the handset of the telephone
connected to the machine and press 25 (the remote receiving ID).

Ans. machine connect
FAX
:
First
the answering machine connected to your machine will respond to an
incoming call, and then the machine will receive faxes automatically.
Voice call
:
The answering machine connected to your machine will respond to an incoming call.
Note: