Backup doesn't work, not local, not remote managed

Hi,

Since a couple of weeks the snapshot plugin stopped working properly.
At first the daily snapshot I setup for local backups stopped working. It doesn't work even if I start the backup job manually.
Then since the 9th the managed backup to the WPMU dev servers stopped too.

Please, can you help?
I already granted wmpudev dashboard access linking to this thread.

Comments 9

At first the daily snapshot I setup for local backups stopped working. It doesn't work even if I start the backup job manually.

It's true that I can't see any previous snapshots, just like I can see previous managed backups.
Did you perform any change in your website at around March 9th? Please advise!

Also, I find it a bit excessive to have two daily snapshots, one local and one in the cloud, but that's your call of course. My main concern is server resources but you may track this better, if it isn't any issue for you.

Could you please access your server via FTP, edit the wp-config.php file, find a line likedefine('WP_DEBUG', false);and replace it with the following (if the above line doesn’t exist, simply insert next snippet just above the /* That's all, stop editing! Happy blogging. */ comment)

Then go ahead and try to re-run your snapshot but before doing so, please temporarily disable managed backups so we can have clearer logs.

After the snapshot procedure, a /wp-content/debug.log file should be created.
Simply download it, rename it to debug.txt and attach it here in your next reply.
If filesize of text file is larger than the 5MB limit of our forums, please use a service like Dropbox and post the shareable link instead.

Also, please inform us about any messages on screen during backup procedure.

I reviewed the debug file but there is nothing relevant in there. As this is a website in construction, and I presume this is a shared hosting environment (?), you can try to deactivate all caching and optimization plugins like W3 Total Cache and HummingBird (you can set these up when you're in a "production-ready" state) and maybe lighten up your snapshots.
I wonder if this is a matter of resources, despite the fact that I've run snapshots in shared environments.
You can try to exclude theme and plugins folders, or uploads folder and try to create it once more.
Let me know if that makes any difference at all.

I have reviewed the debug.log once more time (just in case) and checked site's settings again. That all looks fine. I did notice however that your snapshot is set to use Managed Backup schedule and the last time it was performed was on April 11th. I think the "snapshot" might be fine itself as that last one completed fine and it only doesn't work because it's tied to the Managed Backup (which is not working).

That said, I made two changes to the site:

1. I have deactivated Managed Backups schedule (to stop all possibly running processes), changed error reporting level for it and scheduled it again

2. I have changed "snapshot" interval from "Daily Managed Backup" to "Once a daily" and set it to start at a different time than Managed Backup.

That way, the "snapshot" should run independently from "Managed Backup". That would show us if that part works right. Also, I hope that with current "error reporting level" Managed Backups will give us more information about what is happening on the site.

Let's now see if these backups complete, so let me know about it please.

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