How to find your serial number

Where do I find the serial number for my Thales hardware unit?

The following table describes how to obtain the serial numbers for Thales hardware products

nShield Hardware

Your serial number can be obtained by running the "enquiry" command, and noting the XXXX-XXXX-XXXX value(s) specified in the "serial number" field. It may help our engineers if you send the entire enquiry output in your reply. If you are unable to run "enquiry", you can also read the paper serial number directly from the device. Our PCI HSMs have a sticker displaying the serial number affixed to their side, and our netHSM products have the number printed on their back plate- Please contact your regional Support team, if you are unable to find your Serial number.

payShield 9000

An alphanumeric in the format B345<7 digits> located on a label on the back side of the unit, or through executing the VR command through the console – Please contact your regional Support team, if you are unable to find your Serial number.

P3CM 250

An alphanumeric in the format A4152<6 digits> located on a label on the back side of the unit, or through executing the VR command through the console - Please contact your regional Support team, if you are unable to find your Serial number

DCAP

An alphanumeric in the format D321<7 digits> located on a label on the back side of the unit, or through starting the Front Panel Viewer application - Please contact your regional Support team, if you are unable to find your Serial number.