Mark dirty sheets of randomly selected assigned rooms and follow up to ensure

Room Attendant's have changed bed sheets.

Counsel Room Attendants on any discrepancies.

Inspect public areas/bathrooms, fitness center, pool area, offices and service areas after being cleaned by Floor/Lobby Attendants, using designated checklists.

Directly contact respective personnel and relay any deficiencies to be corrected.

Complete work orders for maintenance repairs and submit to Housekeeping Clerk.

Contact Engineering directly for urgent repairs.

Conduct training of staff as assigned.

Provide feedback on staff performance to manager.

Report disciplinary problems to manager and participate in the counseling of employees.

Document pertinent information in department log book.

Complete all paperwork and closing duties before leaving.

Review status of assignments and any follow-up action with manager and/or on-coming supervisor.

Check P.M. reports for accuracy and completeness.

Complete night counts in accordance with departmental standards.

Qualifications:

Education & Experience:

2 years experience as Room Attendant. High school graduate, some college. Knowledge of proper cleaning techniques, requirements and use of equipment. Knowledge of proper chemical handling. Must have good understanding of the English language. Good written and verbal communication skills. Provide excellent customer service and maintain a professional demeanor. Compute mathematical calculations. Ability to: perform job functions with attention to detail, speed and accuracy. prioritize and organize. be a clear thinker, remaining calm and resolving problems using good judgment. follow directions thoroughly. understand guests service needs. work cohesively with co-workers as part of a team. work with minimal supervision. maintain confidentiality of guest information and pertinent hotel data. ascertai departmental training needs and provide such training. direct performance of staff and follow up with corrections when needed. High school graduate. Supervisory experience. Previous guest relations training. Ability to input and access information in the property management system/computers.