Breadcrumbs

Raffinerie Heide has been part of the international Geneva-based Klesch Group since 2010. The Klesch Group believes in the philosophy that every company must have as much freedom as possible in order to operate successfully on its market.

Our crude oil purchases are made in cooperation with our crude oil traders in London. Thanks to this connection we purchase our raw materials at a global level. In line with the motto that ‘All business is local’, we operate in all other fields as a medium-sized enterprise supplying northern Germany, aligning our production and sales operations with regional perspectives.

Quality assurance through long-term thoughts and actions

We see ourselves as a company that has transparent practices, with a desire for constant self-improvement. Our aim is to cultivate reliable partnerships with our employees, customers and suppliers based on mutual respect and fairness.

Operating a refinery means taking responsibility – responsibility for our employees, for the people around us, for the regional landscape and not least for the practical, reasonable use of oil, a commodity that will become less available as we progress into the future. For this reason we are an active partner in relevant associations:

we are a member of a total of 25 coalitions, including the German Petroleum Industry Association (MWV) and the FuelsEurope umbrella association, its European counterpart, as well as the district fire service association and the supporting initiative for the West Coast University of Applied Sciences.

Quality

We are proud of the quality of our work.

Quality is not only important in our products but also in our business practices. For us, quality also means processing all orders reliably and on time.

We set ourselves goals and specific steps for their implementation to ensure consistent quality assurance. We have the results of our improvement process audited regularly according to standardised regulations and report the findings.

Raffinerie Heide,
from the Mission Statement

Our quality is certified

This maxim governs all of our activities all of the time. Our success is measured by the certificates issued under various ISO standards. For example, we were one of the first companies to successfully meet the ISO 50001 standard for energy management. Our excellent performance concerning occupational health and safety is confirmed by our certification under BS OHSAS 18001.

Complete analysis of our production processes The personnel in our in-house laboratory are responsible for the continual monitoring of the production process, from the moment the crude oil arrives to the shipment of the finished product. By regularly taking and analysing samples they ensure that the quality of our products satisfies our customers’ expectations.

We also take great care in our crude oil processing to ensure that the needs of our customers are met in every respect.