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When clicking on Archive or Trash folders the forms do not load

Asked by
Clickndrive
on April 19, 2016 at 10:35 AM

I CLICK ON TRASH AND THE BUTTONS FOR THE TRASH FOLDER LOAD BUT THE JOBS STAY THE SAME (EXACTLY LIKE ARCHIVE FOLDER) AT THIS RATE WE WON'T BE ABLE TO ACCESS ANY FOLDERS BY THE END OF THE YEAR.I ACCIDENTLY DELETED 2 FILES AND NEED THEM RESTORING, CAN YOU HELP?

I took a look at your account and I see different listings on each folders.

Could you please give us the name of the forms that you wish to restore (or the IDs - preferable)? We would then look for the same and restore them from the trash for you.

I do suggest removing the forms from the trash permanently - the ones that you do not need - by purging them. That will allow you to have lower number of forms to load and find the same with more ease in case they are mistakenly deleted.

Answered by
Clickndrive
on April 19, 2016 at 11:17 AM

61093540546959 and 61094435843963 please

Answered by
Clickndrive
on April 19, 2016 at 11:20 AM

WE WOULD LOVE TO PURGE THE TRASH FILES BUT UNFORTUNATELY WE CANNOT SEE WHAT IS REALLY IN THERE TO BE ABLE TO THIS. THIS IS THE PROBLEM. IF WE COULD SEE THE FILES WE WOULD ALSO BE ABLE TO RESTORE THEM OURSELVES

Answered by
Clickndrive
on April 19, 2016 at 11:26 AM

WHY HAS THE TITLE OF MY QUERY BEEN CHANGED? THIS IS NOT WHAT I WROTE AND NOT TRUE!WHEN WE CLICK ON TRASH THE FILES DO NOT LOAD!!

EXACTLY THE SAME AS OUR STILL ONGOING QUERY WITH THE ARCHIVE FOLDER

Answered by
Ben
on April 19, 2016 at 11:55 AM

We must change the title as per the understanding of the issue. I understand now that the issue is that you can not list the form in neither Archive nor trash Folders.

I am able to see them, but it does not seem to work properly.

For this reason I will raise this to our developers.

Just to mention, I have restored the forms you have mentioned in your account, but we will keep you updated about the issue listing forms here.

Answered by
Clickndrive
on April 19, 2016 at 12:12 PM

THANK YOU, I THINK THE TRASH FOLDER SHOULD BE ALMOST EMPTY TBH

Answered by
victor
on April 19, 2016 at 01:18 PM

On behalf of my colleague, Ben, you are welcome. As soon as we have any update, we will be informing you through this thread.

Answered by
Clickndrive
on May 10, 2016 at 09:55 AM

IS ANYTHING HAPPENING WITH THIS QUERY YET? IT'S BEEN 3 MONTHS NOW, WE CAN'T USE THE ARCHIVE FOLDER ANYMORE AND OUR TRASH FOLDER MUST BE OVERFLOWING BY NOW. THE WHOLE SYSTEM IS TEMPERAMENTAL AT BEST AND WE ARE PAYING TO USE IT. PLEASE TELL ME SOMETHING IS BEING DONE.

Answered by
victor
on May 10, 2016 at 11:10 AM

Unfortunately, we currently do not have any update at this time. Our team is doing their best to resolve all issues as soon as possible.

I will send and email out asking for an update. As soon as we have any new information, we will let you know immediately.

Thank you for your patience.

JotForm Support

Answered by
paulsimpson
on May 10, 2016 at 07:50 PM

Hi

The problem you were having has now been fixed and I have gone ahead and restored those 2 forms for you from your trash folder.

Apologies for the inconvenience caused.

Paul

Answered by
Clickndrive
on May 16, 2016 at 08:32 AM

THIS PROBLEM HAS NOT BEEN FIXED.

I STILL CANNOT SEE THE FORMS THAT ARE ACTUALLY IN THE TRASH OR ARCHIVE FOLDERS. THE CORRECT OPTIONS ARE SHOWN AT THE TOP OF THE SECTION BUT THE FORMS DISPLAYED ARE NOT THE ONES THAT ARE REALLY IN THERE

Answered by
victor
on May 16, 2016 at 10:02 AM

Sorry for the inconvenience. I will forward this to our team so they can analyze it again.

Answered by
Clickndrive
on May 16, 2016 at 12:54 PM

LIKE I'VE SAID BEFORE, THEY GIVE THE IMPRESSION OF LOADING BUT THE FORMS SHOWN ARE NOT THE ONES THAT ARE ACTUALLY IN THOSE FOLDERS

Answered by
victor
on May 16, 2016 at 02:11 PM

I have reviewed your form as before. When reviewing your TRASH bin, I am able to view the following list of forms. You are indicating that there should be other forms instead the once displayed.

I have forward the request to our dev team so they can review it again and see what they can do to display the proper forms in the archive and trash bin.

Answered by
Clickndrive
on May 17, 2016 at 08:19 AM

Answered by
Clickndrive
on May 17, 2016 at 08:25 AM

I CAN'T TELL YOU, BECAUSE WHEN I CLICK THE TRASH FOLDER I CAN'T SEE WHAT'S IN THERE, MY FILES DON'T CHANGE.

EG. IF I AM ON 'MY FORMS' THEN CLICK TRASH OR ARCHIVE, THE FILES DO NOT CHANGE, ONLY THE OPTIONS AT THE TOP OF THE SCREEN CHANGE

Answered by
Clickndrive
on May 17, 2016 at 08:40 AM

AS SHOWN HERE

AND HERE

IT'S EXACTLY THE SAME IF I SELECT ARCHIVE

Answered by
Clickndrive
on May 17, 2016 at 08:41 AM

I THINK YOU CAN DO IT BECAUSE YOU USE WWW.JOTFORM, BUT I AM IN THE UK WHERE WE HAVE TO USE EU.JOTFORM WHICH IS VERY UNRELIABLE

JotForm Support

Answered by
Charlie
on May 17, 2016 at 10:37 AM

I'm sorry for the inconvenience. Yes, it seems like it is indeed happening on your account under the https://eu.jotform.com domain.

We have already notified our developers about this and they will investigate it again. Apologies.

Answered by
Clickndrive
on May 18, 2016 at 02:54 AM

THIS HAS BEEN AN ISSUE SINCE THE BEGINNING OF MARCH. AND EVERY TIME A NEW JOTFORM SUPPORT MEMBER LOOKS AT THIS THEY TELL ME IT'S FIXED. WE ARE STRUGGLING TO WORK LIKE THIS, BECAUSE WE CANNOT DELETE FORMS FULLY FROM OUR ACCOUNT OTHER ASPECTS ARE NOT WORKING PROPERLY. PLEASE CAN YOU ASK THEM TO WORK ON THIS AS A MATTER OF URGENCY NOW. IS THERE NO OPTION TO PHYSICALLY SPEAK TO SOMEONE IN AUTHORITY TO ACTUALLY START DOING SOMETHING ABOUT THIS?

JotForm Support

Answered by
Charlie
on May 18, 2016 at 04:03 AM

I understand, unfortunately, I'm unable to provide details of the current progress on resolving in this. This is handled by a different team, Paul is actually one of the developers working on this problem. Rest assure that they are already aware of the follow up emails here. Apologies.

Answered by
Clickndrive
on May 26, 2016 at 04:05 AM

This is getting critical now, we are struggling to receive submissions but I can't purge the trash or delete some forms out of 'may2016' folder because I can't get it to show the correct forms in these folders. Is there a number we can call to discuss our account at all please

JotForm Support

Answered by
ashwin_d
on May 26, 2016 at 05:23 AM

Hello Clickndrive,

I'm sorry for the trouble caused to you but unfortunately we do not provide support over phone.

Your message has reached the assigned developer and he will get back to you as soon as there is any update on this ticket. I have also sent a note to him.