TripAdvisor Traveler Rating:

5.05Cleanliness

4.05Location

5.05Rooms

4.05Service

4.05SleepQuality

4.05Value

4.05

“Nice room, accomodated our room requests”

Feb 28, 2013Christine K, Scarsdale

Stayed here for a wedding. I made requests for the suite to be the one with the double doors to the bedroom and for the crib to be in the room when we arrived (arrived at 11:30pm with 2 kids). Both requests were honored. Thank you! Room was nice & clean. Bath & Body Works toiletries were nice. Couple things to note, is the double doors are windowed so dont really work for the intended purpose since light & sound still travel into the bedroom - putting the kids down to bed and us watching a movie in the living room. Also there was a constant bubbling water (plumbing) noise in the living room that at times got to be annoying. Other than that the biggest complaint was a bartender at the wedding held in the ballroom. Sarah had a sour face on from the start of the wedding until the middle (after that I no longer went to her bar anymore). At the middle of wedding, a group of us went to the bar for shots. Asking for 7 shots I tipped her $10. We did our toast at the bar, she took my tip, and that promptly told us no more shots. She acted very disgusted when we asked why, and went to the back of the bar and talked to one of the managers?. And came back and told us we weren't allowed any more shots. That she was told by her boss she's not to do anymore shots. It was a huge buzzkill, and all for no reason. We are at a wedding to celebrate, how do you not expect to serve shots at a wedding??! Furthermore, no one was even tipsy at this point. I think it was only our 2nd or 3rd shot of the evening. Biggest complaint was the bartender Sarah, I'm sorry I even wasted any money on tipping her.

Read management response to this review.

Management response from HospitalityMgr, Manager

Dear Christine K, Thank you for taking the time to review our hotel. I am happy to hear your requests were honored before you arrived. That is so important, especially when you are traveling with children. I have forwarded your comments about the noise in the room to our Engineering Team. I am sorry. I am sure that was annoying. I wanted to comment on the issue with the "shots". We do not serve shots. We serve alcohol on the rocks but never without ice. This is standard practice in most hotels. The bar at the wedding was being paid for by the client, not a cash bar paid by the guests. We were only following instructions from the person responsible for paying for the event. We do appreciate your feedback, positive or negative. Thank you again.
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