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Thursday, 18 November 2010

VAN CENTRE RECEIVES NATIONAL RECOGNITION

The service team from a Hereford Volkswagen retailer, has been hailed as one of the top eight in the UK after achieving record levels of customer satisfaction.

The team were also among the top 100 in Europe recognised by the Volkswagen brand for its superior aftersales service.

Positive feedback from customers and excellent customer loyalty figures collated throughout the year ensured South Hereford Garages secured its status as one of Britain’s best.

South Hereford Garages director, Charles Richards, said: “To have one of the best aftersales service teams in the UK and Europe is testament to the expertise and hard work of everyone at the site.

“The team thoroughly deserves this acknowledgment as they continually strive to deliver total customer satisfaction.

“The team’s ethic is to make sure every customer is given accurate information before, during and after their car has visited our after sales department.

“Their positive attitude has inspired everyone at the retailer and is demonstrated with this award.”

Charles was presented with the Volkswagen Service Quality Award at a gala event at Volkswagen’s Auto Museum in Wolfsburg, Germany.

Don Hewitt, Volkswagen UK Loyalty Development Manager, said: “We are delighted that eight UK Retailers have been recognised in this way. We strive for the very highest standards and these retailers have set a fine example to the rest of the network.”

For further information on the Volkswagen range on Roman Road call South Hereford Garages on 01432 376200.