Cancel My Appointment?

24 Hours Appointment Cancellation Phone Number

We have a 24 hour dedicated cancellation phone line; this is a voice mail service so should you need to cancel your appointment you can leave us a message without having to access the main switchboard.

THE PHONE NUMBER IS: 01246 458 038.

You will NOT be able to speak to anyone on this number.

When a large number of patients do not attend their appointments and do not let us know in advance, the time we have set aside is wasted. In an attempt to try and resolve this, the practice has developed the following ‘DNA’ (Did Not Attend) policy

You will get a text letting you know that you have missed an appointment (if you have registered for our SMS service)

If you fail to attend for two consecutive appointments without informing us, we will write to you asking if there are any specific problems preventing you from letting us know.

If you fail to attend again, you will only be able to book appointments face to face at the front desk

If you continue to fail to attend we may class this as a breakdown of Practice Patient Trust and you may be removed from the practice list and have to find an alternative GP practice.

SystmOnline

You can book appointments, order your repeat prescriptions, and view your medical record online safely and securely with SystmOnline.

For more information about the SystmOnline, or to register for the service please call in to the surgery.

Did Not Attend (DNA)

If you cannot keep an appointment, please contact the surgery to cancel it. To see the effect not cancelling your appointment has had please click on the link below:

Register for Text Alerts

Register to receive text alerts. Please inform us of your mobile number and you will be able to receive appointment confirmations and reminders, also alerts such as flu jab clinics or when a clinic has had to be cancelled at short notice due to staff sickness.