Create vendor credit from the Vendor Credit form

Create vendor credit from the Vendor Credit form

Select the Vendor first, then fill in the other fields, as
appropriate (see the table below).

Note: The vendor selected determines the options available for other fields.
If a selection list is empty, the vendor has no records in the
referenced table. If you change the vendor, ServiceNow clears all the
other fields in preparation for different values.

Figure 1. Vendor Credit form

Field

Description

Number

[Read-only] System generated reference number for this
credit record.

Vendor

[Required] Name of the vendor.

Related incident

Number of any incident related to this vendor's
products.

Service offering

Service offering related to this vendor.

Service commitment

Specific service commitment that affects this vendor
credit.

Service availability

Business service availability commitment that affects this
vendor credit.

Related outage

Actual outage that created the vendor credit. The value in
this field is from the Short description in the outage
record.

Vendor contract

Contract with this vendor, if any. The choice list for this
field only displays contracts for the named vendor. These
contracts can be in any state.

Reference number

Any reference that pertains to this credit. Possible values
could include a proprietary confirmation number or the name of a
contact.

Breach penalty time

Duration of the breach. This is the elapsed time of the
credit-generating event and is inherited from the
Service commitment selected.

Breach penalty amount

Total amount of credit due from this event, inherited from
the Service commitment selected.

Per

Unit of time used to calculate the breach penalty amount,
inherited from the Service commitment
selected.

Credit used

Check box indicating that credit from this vendor has been
recovered.

Notes

Any notes pertaining to this credit record. For example,
you might keep track of recovered credit.