We are recruiting for a Senior Director, Quality and Client Experience to join our Kindred Rehab Services Division.

Summary:

The incumbent shall be responsible for direct engagement with clients in partnership with Kindred Rehab Services (KRS) clinical and operations leaders, in engaging and maintaining relationships at all levels of the organization and increasing partner loyalty and retention.

Essential Functions:

Aware of partner organizations needs in relation to provision of KRS services

Familiar with partner's key players

Identifies critical issues at individual, divisional and national levels for client and provides solutions

Works in close partnership with clinical and operational leaders to insure follow up and support necessary to exceed client expectations

Attends client's meetings when applicable

Monitors projects against milestone; helps to keep client informed along with team

Maintains the Client Management System to insure accounts are up to date and maintained

Knowledge/Skills/Abilities:

Strong interpersonal skills

Previous experience with client management of multi site organization

Ability to meet deadlines and see tasks through conclusion

Must be able to travel 50% of the time

Bachelor's degree in business, healthcare, or other related field.

10+ years of business experience in a healthcare setting. Preferably within a business development and/or sales setting where the individual is responsible for client retention and quality.