KLAS ranks population health management vendors on partnering and guidance

KLAS released its latest report on population health management vendors this time focusing on how well vendors did when it comes to partnering and guidance helping healthcare providers make the transition to value-based care.

WHY IT MATTERS

Hospitals will not achieve population health success with just technology, of course, and KLAS noted that getting to value-based reimbursement will also require partnering and guidance from your tech vendors.

“Some vendors have risen to the challenge, while others have faltered following acquisitions or efforts to scale,” researchers wrote in the new report, Population Health Management, Part 1 - Partnering and guidance: The X Factors to PHM success.

THE KLAS RANKINGS

KLAS uses metrics to measure a vendor’s ability to partner with healthcare providers that include strong executive relationships or proactive support, as well as high-quality tech and strong integration.

The firm based its separate ranking for guidance as “going above and beyond partnering,” and also providing strategy, value-based reimbursement contracting, product optimization and ongoing performance assessment.

In terms of overall score, which includes both the partnering and the guidance categories, here is how the vendors fared.

HealthEC - 93

Health Catalyst - 87.9

Arcadia - 87.7

Enli - 87.4

Epic - 86.3

Lightbeam - 85.7

SPH Analytics - 85.5

Optum - 82.5

i2i Population Health - 81.7

IBM Watson Phytel - 80.7

Cerner - 79.4

Allscripts - 70.8

Philips Wellcentive - 70.7

Athenahealth - 69.4

“HealthEC, Health Catalyst, Arcadia, Enli, Epic and Lightbeam are the vendors who deliver well in both areas,” KLAS explained in the report. “Over the last year, several other vendors have seen significant decline in overall customer satisfaction.”

“In evolving markets like population health management, provider organizations need vendors who excel at partnering and who are also agile and strategic enough to guide customers through the market’s evolution,” said KLAS researchers.