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Lovely stay

We stayed for 5 nights. It's a lovely setting, well looked after, nicely landscaped with lovely views and comfortable and clean bungalow. Lovely comfy beds too. It's easy to get to some of the local sights on microlets. The staff were really friendly and helpful and they take real concern for their guests. Charlie speaks excellent English and looked after us well. I'd read the other reviews about the food and it is very expensive, so we didn't eat there except one evening when we were too knackered to go back out. If you ask for pancakes for breakfast though, they're fab. There are restaurants in town you can get to easily and the restaurants back down the road towards Tomohom serve some lovely dog dishes. I doubt you'll find anywhere nicer to stay in Tomohon.More

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Stayed: March 2013, traveled as a couple

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Ask Simon L about Highland Resort & Nature Tours

Thank Simon L

This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

Thanks a lot for your comment, it has been a pleasure to have you with us!Regarding the food in our restaurant, yes, it certainly is a bit more expensive than in a regular roadside restaurant in Tomohon. However, I don't feel that the difference is really big. The problem for a small resort like ours is that we never really know if we have 2 or 20 guests for dinner, so it's a lot more difficult to plan ahead than for a restaurant which has 200 guests each day. But in any case, I will consider your input and try to improve things in the future.I hope we can welcome you again one day.

Best wishes,

Charlie

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

All reviewshot springscomfortable place to staystaff were very helpfulstayed nightstomohon marketnasi gorengsuite roomquiet locationhot showerwater dispensersurrounding area is beautifulnearby restaurantwell taken carecable tvclean roomsi highly recommend this placefresh air

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Very nice location and a very nice bungalow. Me and my girlfriend had a great massage. Unfortually their food was terrible. It was expensive but not even the simpliest they could make. Maybe a new chef? Not so much other options for food in the area. Unless you go for the delicacies in the Tomohon market :)

Stayed: January 2013, traveled as a couple

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Ask Groo99 about Highland Resort & Nature Tours

1 Thank Groo99

This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

Thanks a lot for taking the time to give us your feedback. I'm sorry to hear that your stay with us was less than satisfactory. I'm not sure what has happened at the time of your stay, we normally don't receive complaints about our food, as you can see from other reviews. However, I will take a good look at it and make sure that this won't happen again.Unfortunately I can't be at the resort personally all the time; this is why there is a note with my personal mobile number in each room. Our guests should not hesitate to call me immediately if there is any kind of problem and I will try to fix it immediately, at any time of the day or the night. Maybe we need to highlight this a bit more in the future.I hope you will return to North Sulawesi and give us (or our food) another chance then.Best wishes,Charlie

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two week ago, we have Booking on this hotel. also we bring tourist also for sleep on this Hotel. and this hotel give us Indonesian Rupiah Price. and when we arrive hotel reception said we must Pay with Eur Money, because some of us is Western People... (tourist)

actually, we need to use this Hotel again, but he said if tourist even have the Guide we must Pay in Euro. and for reception people is very slow service.. also Counting the Billing Note.. too many time recalculation with Stupid Calculator Machine! he said, we are normally with western Tourist sleep here... but! this is Indonesia...

Stayed: October 2012, traveled on business

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Ask odesya about Highland Resort & Nature Tours

2 Thank odesya

This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

Dear Aris, thanks a lot for your review. Please allow me to add a few comments so that we can avoid any further misunderstandings in the future.

As clearly mentioned on our website all our rates are in Euro since this is what the majority of our guests prefer. However, like almost all hotels and resorts in Indonesia we also offer lower Rupiah rates for local guests. When we received your booking by telephone our impression was that all guests in your group would be locals since we were not told otherwise. When the group then arrived at the resort 4 of them were foreign tourists, so our staff set the prices accordingly - Euro for the foreigners and the lower Rupiah rate for the Indonesian tour guides, in accordance with our policy. Other guides are perfectly fine with this, I'm not sure why this is a problem for you.

For the delay on checkout I want to apologize. Apparently our staff had forgotten to add the guests' laundry bill to the total. I would think that few minutes delay on checkout are acceptable though. Considering that one of our staff members chased your car to return the credit card which was forgotten at the office I feel that overall the team at Highland Resort has done quite ok.

Please feel free to contact us anytime again if you feel that this issue needs further clarification.

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1st time visitors and it was very economical and quiet location and staff were very helpful. We did day treking tour which was most enjoyable as was the complementary massage. We did not avail to the spa or hot springs due to our time restraints but would recommend the Highland resort as a definite place to stay if you are intending to come to Tomohon. WI FI worked well but the TV reception was poor so internet was the source of evening entertainment.

Room Tip: no air con or fans in rooms

Stayed: October 2012, traveled as a couple

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Ask JAFromBalfour about Highland Resort & Nature Tours

1 Thank JAFromBalfour

This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.