Adherence Totals Report

Select Adherence Totals Report from the list in the Objects pane.
The Reports Wizard's first screen, Header, appears.

Optional: To generate a header on the report, select Show Header and type your header text into the text box.
Optional: To export the report to a file in the comma-separated values format, select the check box Create report with .csv friendly format (and then, after the report is created, select Actions > Save As and select Comma Separated as the report format). Do not use Workforce Management (WFM) to print reports that you created in ".csv friendly format," because the result may be truncated. To print such a file correctly, open it in a program that reads the .csv format, and then print it.

Click Next.

On the Date Range screen, select a Granularity and a corresponding Start Date and End Date. (Your Granularity selection may restrict your Date selections.) Then click Next.
In the Target section, select Agent, Team, or Site from the drop-down list.
Optional: you can select the Exclude Days Without Shifts check box. Then click Next.

On the Data screen, select the targets (agents, teams, or sites) that you want to include in the report.
You can expand business units to display their sites. If you selected Team or Agent on the Target screen, you can further expand the tree's branches. You can select across multiple sites.