Snow Business, December 2016

2016 ALL STARS OF SNOW ICE Marsha Nyland Office Manager CLAPPER CO CANTON OH E mployees at the Canton OH based Clapper Mike Duffey General Manager Snow Ice ULS MAINTENANCE LANDSCAPING ROCKY VIEW ALBERTA CANADA A 20 year veteran at ULS Maintenance Landscaping Mike Duffey general manager of snow ice continues to refine the role of leader at his firm according to his supervisor Ken Ruddock CSP Mike has been a leader in the growth and success of ULS Maintenance Landscapings snow ice management program for the past 20 years Ruddock says Beginning as a field technician in 1996 he has mastered nearly all positions related to snow and ice management with an even keeled personality that earns him respect from all team members and subcontractors Duffey continually imparts what hes learned with the rest of his team as a mentor and peer Ruddock notes Having served in the trenches Mike has a keen appreciation for the challenges of our front line team members and he has implemented systems to ensure a fair work life balance for the team Ruddock says One specific example is his capacity to build strong relationships with the companys subcontracting 40 SNOW BUSINESS DECEMBER 2016 www sima org snowbusiness partners By leveraging these relationships Mike ensures our clients needs are always met our business remains successful and the workload on our team members is manageable he says The companys philosophy is such that peer mentoring is essential for team and company growth Ruddock says that combining SIMAs professional training resources with Mikes experience allows ULS to promote and nurture the next generation of snow professionals Sharing knowledge and developing a new wave of snow professionals increases our capacity to grow and continue thriving as a company Establishing this culture of mentorship ensures we fulfill that belief and build a company that will flourish for generations to come Co can thank Office Manager Marsha Nyland for converting the company to paperless timesheets in the past year among other accomplishments The motivated disciplined organized staff member has streamlined invoicing and dispatching while helping control chaos in the company which has experienced significant growth in a short time according to Owner Ron Clapper We switched to paperless for a few reasons It allows us to bridge the gap between field staff and office in real time We are now able to see what our guys are doing and provide real time live updates to clients and others We invoice within hours of the end of the event where we once had to wait on staff and service providers to turn in timesheets Clapper explains Nyland helps manage the workflow of Clapper Co including assisting in setting the company up on a CRM program Additionally she has helped develop a full snow training program overseeing testing and classroom training We have some staff who are pen paper types She has also been more than happy to wear the IT hat helping the staff when they have questions with their new technology Clapper says Nyland has been with the company for three years She brings a very positive attitude to the office and in return she asks for very little Just a thank you is more than enough to make her day Add in a Starbucks and she is on cloud nine Clapper says

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