Veterans – Vendor Information Page (VIP) Temporary Shutdown

July 18, 2016

Vendor Information Page (VIP) Temporary Shutdown

Counselor Info-Gram
007-2016
Date: 15 July, 2016
Subject: Vendor Information Page (VIP) Temporary Shutdown
Summary:
The VA Veterans First verification program is undergoing a transformation in response to feedback provided by VOSB. The modifications and enhancements will result in significant changes to our application process to improve the Veteran experience as we establish “My VA Verification.” The changes also will involve our management information system for the Vendor Information Pages (VIP).
The magnitude of these changes compels us to take VIP off-line commencing 8:00 a.m. on Thursday, August 11th until 8:00 a.m. Monday, August 22nd. During the period VIP is off-line, firms will not have access to their profile, and CVE will not be able to process applications. Firms will not be able to commence the reverification process or submit a change request to modify any aspect of the firm’s profile/status. Additionally CVE will be unable to accept new verification applications. For this reason, we strongly encourage firms whose eligibility expires before October 15, 2016, and firms that desire to submit a request to update any aspect of its status or profile do so as soon as possible, as CVE will not be able to grant any extensions of eligibility due to the temporary hiatus in verification processing. Additionally, we recommend firms interested in submitting a verification application do so as soon as possible.
During the VIP outage, the CVE Call Center/Help Desk will continue to be available to assist callers with information only. The Call Center/Help Desk telephone number is 866-584-2344; and its time of operations will continue to be 8:00 a.m. to 8:00 p.m. Monday through Friday.
When VIP is back online, and we have completed the modifications and enhancements mentioned earlier, you can expect the MyVA verification process to provide an improved Veteran experience in keeping with the principles of My VA established by Secretary McDonald. CVE remains committed to focusing on the Veteran and being an organization which fulfills the values of ICARE – Integrity, Commitment, Advocacy, Respect, and Excellence.
Please direct any questions or concerns to your Verification Support Liaison at (202) 632-9099 or email verificationcounselor@va.gov.