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This website is operated by Sapona USA, and this privacy policy applies to this website only.

At SaponaUSA.com, we respect our customers and understand that you are concerned about privacy. We post this privacy policy to let you know what kind of information we collect, how it is handled, with whom it may be shared, what choices you have regarding our use of your information, and how you may access some of the data you provide to us.

As we continue to develop our website and take advantage of technologies to improve the services we offer, this may change. We therefore encourage you to refer to this policy on an ongoing basis so that you understand our current privacy policy.

WHAT INFORMATION DO WE COLLECT?

We collect various types of information depending upon how you use our site.

When you order from us, we collect your name, billing address, shipping address, email address, phone number(s) and credit card number (with expiration date) or gift card number. We also gather information on the person who will receive any gift you send (e.g., that person’s name and address) and we will retain a record of your purchases.

When you become a Saponausa.com registered user, we collect your name, mailing address, email address, birth date and password. This information is gathered to make your shopping experience as a registered user as quick and easy as possible. Additionally, we collect certain personal information if you choose to opt-in to our email content marketing programs.

Our primary goal in collecting personal information-including your first name, last name, purchase history, phone number(s), valid email and residential address and credit card data-is to provide you with a smooth, efficient, customized shopping experience and to let you know about offers that may be of interest to you.

When you submit a question to customer service, we need your email address to respond, and you also may provide us with additional information to help us answer your question.

WHAT ARE COOKIES AND DO WE USE THEM?

A cookie is a small piece of information sent by a website that is saved on your hard disk by your computer’s browser. It holds information a site may need to interact with you and personalize your experience. At saponausa.com, we use cookies: session cookies and persistent cookies. Session cookies exist only for as long as your browser remains open. Once you exit your browser, they go away. We use session cookies to maintain information we need to have in order for you to shop at saponausa.com. For example, the Session ID cookie that we ask your browser to hold retains the ID for your shopping bag. Without the Session ID cookie, you can’t add merchandise to your bag and carry it to Checkout.

Persistent cookies, in contrast, last from visit to visit; they do not go away when you exit your browser. At saponausa.com, we use persistent cookies to give you a more personalized shopping experience and to help you navigate our store more efficiently. We will use your information to enhance your site experience. However, you can use our site without accepting a persistent cookie. To do so, you should set your browser options to reject persistent cookies. Alternatively, you can set your browser to notify you when you receive a cookie, which gives you the opportunity to decide whether you want to accept it or not. In many instances, the Help button on your browser toolbar will tell you how you can take these steps.

Cookies can be used by a website to recognize you. But that does not necessarily mean any personal information is stored in the cookies. At saponausa.com, we store no personal information about you in the cookies. Anything you choose to tell us about yourself (such as your address and email address) is stored safely and separately on our secured servers, and you need to provide a password to access it.

We also use cookies to look at how groups, rather than individuals, use our website. In our physical stores, we can observe which aisles and departments are most heavily trafficked and determine what displays or sales are the most successful. Then, we can identify ways to improve the customer experience. On the web, cookies help us develop a similar understanding so that we can continue to improve the arrangement, product offerings, and merchandise placement you see at saponausa.com.

HOW DO WE USE YOUR INFORMATION?

We may use your information in a number of ways, including the following:

In order to serve you better, we may combine the information you provide us online, in our stores and through our catalogs. We use that information to improve your overall shopping experience.

To improve the content on our website. For example, we may use cookies to find out which parts of our site or our products are visited most often.

To enhance your online shopping experience. For example, we may use it to recognize you and welcome you to the site.

For marketing and promotional purposes. For example, we send out email and direct mail to our online and store customers about products or events that we think may be of interest to them. We also may send you offer for discounts or free services (e.g., free gift wrap or shipping) on our site or in our stores.

DO WE SHARE YOUR INFORMATION? NO

Direct Mail or Telemarketing from Stores

If you shop at one of our Sapona retail stores and wish to be removed from the list of customers that receive direct mail or telemarketing calls, please either:

If you choose to write to us, please include your name, address and credit card account number (if you have one), and state one of the following:

“NO MAIL OFFERS” (if you don’t want to receive offers by mail);

“NO PHONE OFFERS” (if you don’t want to receive offers by phone); or

“NO PHONE OR MAIL OFFERS” (if you don’t want to receive either).

Because customer lists often are prepared well in advance of an offering (sometimes 3-4 weeks before the offer is made), you may continue to receive some offers after you send us a request not to use your information for specified marketing purposes. We appreciate your patience and understanding in giving us time to carry out your request.

IS MY INFORMATION SECURE?

saponausa.com has put in place various physical, electronic and managerial procedures to try to safeguard and secure the information we collect online. For example, private account and customer information is located on a secured server behind a firewall; it is not directly connected to the Internet. Encryption is a process by which a message or information is scrambled while it is in transit to saponausa.com. It is based on a key that has two different parts, public and private. The public part of the key is distributed to those with whom you want to communicate. The private part is for the recipient’s use only. So long as you use a browser that allows for encryption, when you send personal information to us, you use a public key to encrypt your personal information. If your information is intercepted during the transmission, it is scrambled and very difficult to decrypt. Once we receive your encrypted personal information, we use the private part of our key to decode it.

Please note however that while we implement many security measures on this site, 100% security cannot be guaranteed.

YOUR NEVADA PRIVACY RIGHTS

Nevada residents are entitled to ask us for a notice describing what categories of personal customer information saponausa.com share with third parties or corporate affiliates for those third parties or corporate affiliates’ direct marketing purposes. That notice will identify the categories of information shared and will include a list of the third parties and affiliates with which it was shared, along with their names and addresses. If you are a Nevada resident and would like a copy of this notice, please submit a written request to the following address: 3111 S. Valley View Suite S103, Las Vegas, NV 89102. In your request, please specify that you want a “Your saponausa.com Nevada Privacy Rights Notice.” Please allow 30 days for a response.