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If paid, dividends will be automatically paid as an electronic bank transfer to your nominated bank account. Dividends will be converted from euros to sterling and will be subject to the euro-sterling exchange rate.

You can phone us on 0330 3550 355.

(From abroad: +44 117 973 9339)

We're open 8am-6pm Monday-Friday.

At any other time you can request a call back using our automated system. We will do our best to call you back at the time requested but sometimes this may not be possible.

Lost or stolen card? Contact us to report it immediately - our card services team is here for you 24/7.

Historically, smaller challenger banks such as Triodos had no option but to utilise one of the “big four” banks (RBS, Lloyds, HSBC and Barclays) for payment clearing services.

So it is not unusual to see banks of Triodos’ size (or indeed some far bigger organisations) still utilising the “big four” clearing banks.

However, there is currently a real drive by the government, via the Payments Systems Regulator, to promote competition in the banking sector and to encourage innovation in payment systems.

This has resulted in a wider choice of clearing options (including alternative providers and/or direct clearing) now available to challenger banks.

While changing our clearing arrangements would be a very large undertaking we will continue to review the options in the future, remaining conscious of maintaining a high quality of service for all our customers.

If you'd like to write to us, you can do so freepost at:

Freepost TRIODOS BANK

Our freepost address is Royal Mail registered and simple to use - write it on your envelope exactly as shown above (no stamp required) and your letter will get to us free of charge by second class mail.

For first class mail, you can post in the normal way to:

Triodos Bank Deanery Road Bristol BS1 5AS

As an online bank, we don't provide counter banking services, but we're always pleased to meet with our business customers - simply make an appointment with your relationship manager.

Our regional business banking offices can be found at:

Triodos Bank5 Old BaileyLondonEC4M 7BA

Triodos Bank50 Frederick StreetEdinburghEH2 1EX

As a result of the UK’s planned withdrawal from the European Union we are in the process of making a legal transfer of the business of the UK branch of Triodos Bank NV to Triodos Bank UK Limited, currently expected to take place on 1 March 2019. Read more about Triodos Bank UK's change of legal structure.

The UK Branch of Triodos Bank is only registered to sell Depository Receipts to UK residents and UK domiciled organisations, whose beneficial owners and associated parties are also UK residents.

Please be aware that as a result of the UK’s planned withdrawal from the European Union we have had to reluctantly conclude that we will need to discontinue the sale of new Depository Receipts to UK residents, which includes the issue of new Depository Receipts as part of the stock dividend scheme.

The last date to start an application for new Depository Receipts is 1 February 2019, with a correctly completed application form and cleared funds required by 11 February 2019. Existing Depository Receipt holders will continue to be able to sell their Depository Receipts through Triodos UK.

However, Triodos Bank has branches across Europe, so please contact your local Triodos branch to enquire about applying for Depository Receipts if you are a non-UK resident.

If you would like buy more Depository Receipts you first need to complete an Appropriateness Assessment, as due to the complex nature of Depository Receipts you must complete an Appropriateness Assessment each time you apply.The form can be downloaded below.If you can't print out a declaration, please call us on 0330 355 0355 and we'll send you one.

Please note: The last date to start an application for new Depository Receipts is 1 February 2019, with a correctly completed application form and cleared funds required by 11 February 2019. Any potential future dividends will be paid in cash rather than stock.

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Help charities bid for competitively tendered payment-by-results contracts, help structure the investment required to fund those contracts (often through a social impact bond model) and then help raise that investment from social investors

Undertake company valuation services

Provide due diligence services – for example, a social investor may ask us to appraise the risks attached to a prospective investment opportunity prior to making any such investment:

Impairment reviews – for example, a charitable trust or foundation that holds several social investments may ask us to appraise the carrying value of those investments to see if there is any evidence of impairment

Advise charities and mission-aligned “for profit” businesses on management buyouts and other forms of acquisitions, mergers and disposals

We do not provide regulated investment advice.

In 2010, the United States (US) Treasury announced the Foreign Account Tax Compliance Act (FATCA). It is intended to prevent tax evasion by US citizens, residents and organisations through the use of offshore accounts and is a key change for international information exchange policy. Under FATCA, Financial Institutions must comply with a number of obligations, including reporting on accounts held by US persons, including organisations.

A number of governments, including the UK, have signed agreements to exchange data with the US. Triodos Bank must check customer records and accounts to identify US account holders and report information on them. To do this we introduced new procedures from 1 July 2014.

For more information please visit www.irs.gov or speak to your tax advisor.

If someone accesses your business account without your authorisation, we’ll refund the full amount of money taken from your account, as long as you:

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In 2011, a Multilateral Convention on tax cooperation designed to tackle tax evasion and avoidance was signed by a number of countries including the UK. Under this agreement, Financial Institutions within signatory countries are obliged to exchange data relating to accounts held by tax residents of the other signatory countries.

Triodos Bank must check customer records and accounts to identify customers who are tax resident in the other signatory countries and report information on them. To do this we introduced new procedures from 1 January 2016.

We offer two Socially Responsible Investment (SRI) funds the Triodos Sustainable Equity and Pioneer funds. Both funds are available in two different share classes, distribution and capitalisation.

The minimum initial investment per SRI Fund is £1,000, and the minimum top up amount is £500 per fund.

The minimum holding amount is £500 per share class, this means that your initial investment must be at least £1,000 per SRI Fund and £500 per share class. In addition to this, you are not able to sell part of your holding and leave a positive balance of below £500, and you will either need to sell your entire holding in that share class or if applicable a smaller amount.

If you would like to sell your Depository Receipts please contact us to request a seller’s declaration form, you will need to complete and return this to us.

Depository Receipts trade on a weekly basis and we submit all applications to buy and sell every Tuesday to our head office in the Netherlands. Trades are then confirmed by our head office on Wednesday, with contract notes confirming the price and trade date sent the business day after the trade has completed, which is typically each Monday or the next business day in the case of a bank holiday. We charge 0.5% with a minimum charge of £5 to buy and sell Depository Receipts.

Please note: that as a result of the UK’s planned withdrawal from the European Union we had to reluctantly conclude that we will need to discontinue the sale of new Depository Receipts to UK residents. As a result we are waiving the charge to sell Depository Receipts until 1 March 2019. Existing Depository Receipt holders will continue to be able to sell their Depository Receipts through, Triodos UK.

Do not respond to any email that asks you for information about your internet banking log in details. If you have received a suspicious email, do not respond and call our Contact Team as soon as you can during our opening hours on 0330 355 0355 to check if it is a genuine email.

Our Contact Team is available 8am-6pm Monday-Friday, and 10am-4pm on weekends for fraud related enquiries only.

Outside of these hours you can request a call back using our automated system. Our Contact Team will call you back as close to the time you request as is operational possible. Alternatively please email us at contact@triodos.co.uk from the registered email address we hold for you and mark it urgent in the subject line.

Phishing is a common type of internet fraud. Phishing emails are designed to appear as though they are from a legitimate source, but intend to steal personal information that can be used to access your account.

Do not respond to any email that asks for any information in relation to your internet banking log in details. If you have received a suspicious email, do not respond and call us if you need any further information.

Our Contact Team are available from 8am-6pm Monday-Friday, and 10am-4pm on weekends for fraud-related enquiries only. Outside of these hours you can request a call back using our automated system. Our Contact Team will call you back as close to the time you request as is operational possible. Alternatively please email us at contact@triodos.co.uk from the registered email address we hold for you and mark it urgent in the subject line.

No. This allows us to commit more money to ethical organisations that help people and the environment.

Depository Receipts are traded in euros and dividends, if paid, are in euros. Your total return is therefore subject to the euro-sterling exchange rate. This may adversely affect the sterling value of any investment in Triodos Bank or the amount of dividends you receive.

In order to complete your application form, please contact us on 0330 355 0355 so that we can provide you with the current British Pounds (GBP) price for Depository Receipts and confirm the total amount payable for the number of Depository Receipt’s you wish to buy. Depository Receipts are priced in euros, and the euro price for Depository Receipts is set by our head office in the Netherlands each Tuesday. Triodos Bank UK convert the euro Depository Receipt price into GBP daily, using the prevailing exchange rate published on www.XE.com.When deciding if Depository Receipts are right for you, it is important that you understand the risks associated with investing in Depository Receipts. An overview of the specific risks can be found in the DR Important Information document, and a comprehensive list can be found in the Prospectus, both documents can be downloaded below.Please send completed application forms to our freepost address (please note this is treated as second class post):Freepost TRIODOS BANK

Or you can post as usual in a stamped addressed envelope to:Triodos Bank Deanery Road Bristol BS1 5AS

We must receive a correctly completed application form and cleared funds by 11 February 2019 at the latest.A GBP Depository Request quote is valid for 14 calendar days and your application needs to be received within this time or you will need to request an up to date quote. However, should the price of Depository Receipts change or the euro-GBP exchange rate fluctuate significantly within this 14 day period, we reserve the right to issue you with a new price. If this happens we will buy as many whole Depository Receipts as possible, and refund any difference to the account the payment came from. Please note that we are unable to accept applications where there is no valid quote so please contact us before you send us your application.

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We undertake monitoring on customer accounts and transactions to identify suspicious activity that could potentially be fraudulent. If we identify suspicious activity on any of your accounts, we will contact you to verify whether it is genuine. We may delay or decline transactions, or block your account until we can confirm the authenticity of requests received. When we contact you, we will ask you security questions but these will not include any information about your internet banking log in details. If you receive a call claiming to be someone from Triodos Bank and you are suspicious call us back on 0330 355 0355 and our Contact Team will be able to confirm if it was a genuine call.

Yes, Triodos Bank is registered with the Lending Standards Board and adheres to the Standards of Lending Practice.

This voluntary code of practice sets standards for financial institutions to follow when they are dealing with their personal and small business customers in the United Kingdom. It provides valuable protection for customers and explains how firms are expected to deal with them day-to-day and in times of financial difficulties.

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No. The UK offering is a sterling offering only and Depository Receipts purchased in the UK can only be purchased in pounds sterling.

Our Edinburgh office is a base for our business banking team in Scotland. We are pleased to meet with business customers who have a pre-arranged appointment. Please contact your relationship manager for details.

Triodos Bank50 Frederick StreetEdinburghEH2 1EX

You will receive a contract note in the post to confirm your Depository Receipts have been purchased. Depository Receipts trade on a weekly basis and we submit all applications to buy and sell every Tuesday to our head office in the Netherlands. Trades are then confirmed by our head office in on Wednesday, with contract notes confirming the price and trade date sent the business day after the trade has completed, which is typically each Monday or the next business day in the case of a bank holiday.

Depository Receipts represent shares in Triodos Bank and are designed to protect the mission and independence of Triodos Bank.

Triodos Bank believes that it is crucial that its mission and independence is protected so all of Triodos Bank’s ordinary shares are held in a special trust called the Foundation for the Administration of Triodos Bank Shares, or SAAT to use its Dutch abbreviation.

To finance the shares, the Foundation or SAAT issue Depository Receipts. Both Triodos Bank’s ordinary shares and Depository Receipts are not listed on a stock exchange.

Depository Receipt holders are entitled to the economic rights associated with these shares, such as the right to any dividends that may be paid. However, Depository Receipt holders are not entitled to vote at the General Meeting and these rights are vested with SAAT to protect Triodos Bank’s mission and independence.

Triodos Bank and SAAT are keen to engage with Depository Receipt holders, and holders will receive periodic invitations to attend meetings with the senior management team of Triodos Bank and members of SAAT. Depository Receipts holders are also invited to attend and vote at the meeting of Depository Receipt holders which is held in conjunction with our Annual General Meeting in the Netherlands. Triodos Bank UK also hold an annual meeting at which we run a sperate meeting for our Depository Receipt holders to provide an update on the UK Branch and provide holders with an opportunity to meet our senior management team and discuss any questions they may have.

We recognise that using locally produced or sustainable food, and implementing high environmental standards, can make for just as ethical a business as one serving organically-certified food. Therefore we are considering adopting a policy based on accreditation schemes for catering businesses, such as the Soil Association’s Catering Mark and the Sustainable Restaurant Association.

£20,000 per day for Personal current account payments

£100,000.00 per day for Personal savings account customers.

£100,000.00 per transaction for Business customers.

Yes appropriate organisations can apply for Depository Receipts. Before you can apply for Depository Receipts you will first need to complete an Appropriateness Assessment. This will help us understand your knowledge and experience of these types of investments.

Appropriateness Assessments can be downloaded below. If you can't print out a declaration please call us on 0330 355 0355 and we'll send you one.

Please note: The last date to start an application for new Depository Receipts is 1 February 2019, with a correctly completed application form and cleared funds required by 11 February 2019. Any potential future dividends will be paid in cash rather than stock.

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Yes you can apply on behalf of your organisation. We will need you to detail your position within the organisation and provide evidence that you are authorised to apply on behalf of your organisation. Company details will also be requested.

You can ask your bank to provide a counter cheque or bankers draft if you do not have a cheque account. On the draft you need to ensure:

You write your name and address on the back of the draft or cheque.

To ask the bank / building society to endorse on the reverse of the draft or cheque the full name and account number of the person whose account is being debited, and to stamp the endorsement.

Please ensure that the amount you request is the amount from a valid quotation provided to you by us.

To ensure compliance with the Money Laundering Regulations 2007, Triodos Bank may make an electronic search to independently verify personal identity and address, using the information you supply on your application form. In some instances we may need to ask you for further information or documents.

We are part of the Current Account Switch Service so customers can switch current accounts to Triodos Bank from another UK bank or building society quickly and easily.

We do not currently offer a debit card on our business account ( Social Venture Current account ) the account can be accessed online via internet banking and cheque books are issued with the account. We regularly review the products and services that we offer along with customer feedback to determine and prioritise future enhancements. Business debit cards is a service that we continue to review.

Triodos Bank sources funds from individuals and organisations who share our values, and does not utilise the wholesale money markets. This means a credit rating is not so useful or necessary of us. You can find out more about our financial performance and credit rating in the document below.

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The deposit guarantee scheme guarantees up to € 100,000 per person. The scheme applies per person per licensed bank, regardless of the number of accounts that they hold providing the funds are held in an eligible account.

For eligible joint accounts held in the names of two persons, both account holders can claim compensation. A balance of € 200,000 held in a joint account is therefore covered. You are not covered for funds in both a sole account and a joint account if this exceeds €100,000 per person as a total held with Triodos Bank, unless you qualify for a temporary higher guarantee.

If you have sold your house and have a high balance in your account, there is a temporary increase allowed to the limit you are covered for, the maximum sum guaranteed is €500,000. This is an additional guarantee that applies for a period of three months after the money is deposited.

For a full outline of the scheme please see the Depositor Information Sheet below.

The deposit guarantee scheme will pay out any compensation in Euros. This will need to be converted to sterling by you. The amount you receive in sterling will depend on the currency exchange rate on the date you make the transaction

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Yes. It’s the only way we can be sure you fit with our and (more importantly) our savers’ ethics. We do, however, lend to those in the process of converting to organic.

‘Local’ is a difficult area for us to define and monitor. We require all our producers to be organic, but are currently introducing the Soil Association standard for catering businesses – which allows a mix of local and organic foods. We’re unlikely to accept a project purely on the basis of local.

Yes, we do have projects that are part certified. Our general rule of thumb is that more than 70% of the business is organic.

We have now developed a policy for lending to businesses involved in tourism (accommodation providers / campsites / visitor attractions / recreation).

We are pleased to be working in conjunction with the Green Tourism . Green Tourism is the national sustainable tourism certification scheme for the UK, and businesses opting to join Green Tourism are assessed by a qualified grading advisor against a rigorous set of criteria, covering a range of areas, like energy and water efficiency, waste management and biodiversity. Businesses are awarded a business Bronze, Silver or Gold accreditation depending on the outcome of their assessment.

It is a condition of any lending (loan or overdraft) that a business is accredited to a minimum standard of Silver within a specified period of the facility being made available

We would consider a combination of selling alongside holding for long-term rental, or complete hold for rental.

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Triodos Bank sources funds from individuals and organisations who share our values, and does not utilise the wholesale money markets. This means a credit rating is not so useful or necessary of us. You can find out more about our financial performance and credit rating in Important information about us, below.

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When you input the sort code and account number to make a payment, we will check that the details are valid and that the sort code will accept the type of payment you are trying to make. If we can identify that the sort code or account number are invalid you will receive an error message on the screen.

Please review the account details you have entered. You may wish to contact the payee to confirm their account details.

We take all incidents of fraud or suspected fraud seriously and understand it can be very worrying for our customers. We have systems in place to help monitor and protect against fraud but in some instances you may be concerned about a transaction. If so please contact us as soon as possible. For further information on safeguarding yourself against fraud please see the Take 5 campaign information.

Applying for any Triodos business or charity account involves just a quick call and an online application form - the whole process usually takes around 6-10 weeks, depending on the complexity of the application and whether we need to request further business documents and ID from you. You can help us to open your account faster by responding to any requests for documents as soon as possible.

To ensure our account is a good fit for your organisation, please take into consideration that we do not offer a debit or credit card on any of our business accounts, nor do we have standard services to access cash. You will have internet banking access to make payments and a chequebook if required.

Call us

We’ll ask you a few questions about what you do and how your organisation is set up. Depending on the account you're applying for, we may need to know your:

First year 's expected deposits

Details of international payments in and out of the account

Business structure

Calls usually take no more than 10-20 minutes.

Complete an application form

After our call, we'll send you a follow-up email with a link to the online application form. You can also request a paper application form if you prefer, but this may extend the processing time.

We'll assess your application

We take a genuinely responsible approach to business, transparency and using money more consciously.

That’s why we assess organisations applying for our accounts to make sure their practices don't conflict with our ethos.

If you're unsure whether your organisation would fit with our values, give us a call.

You can also check our minimum standards - it lists the non-sustainable products, services and working practices that would exclude an organisation from banking with us.

We'll set up your account

If your application is successful, we’ll set up your account and send you a welcome pack.

Start your application

Complete our enquiry form – this tells us about your organisation and borrowing requirements, which helps us establish whether they fits with our minimum criteria. One of our relationship managers will contact you within a few days to discuss next steps and to confirm what information we require if we’re able to progress your application.

We’ll make a decision

Once we’ve received the required information, we’ll assess this and propose the potential terms of a loan. If you accept these, your relationship manager will prepare a formal credit proposal for the bank to consider and they will let you know the outcome as soon as the decision has been made.

If your application is declined, at any stage, you have the right to appeal the decision and for your appeal to be considered at the appropriate level.

If your application is successful, we will carry out identification checks on all signatories to the proposed agreement.

We’ll complete the facility agreement and transfer funds

Once all checks have been carried out, we will send you the official facility agreement, which you will need to read, sign and return alongside any other documentation we ask for.

We offer a fully non-advised service and recommend you seek independent legal advice before signing the agreement.

Your facility agreement may include conditions which need to be met before we can transfer funds. This is likely to include arranging a valuation and legal due diligence for any property provided as security.

Your relationship manager will let you know what information is needed and estimated timescales for release of funds. You will need to meet all valuation and legal costs.

Once all pre-drawdown requirements have been satisfied, we will transfer your funds to your requested bank account, after the deduction of any facility arrangement fee, disbursement costs and payment transfer fee.

We recommend you check that you have the necessary secure (SSL) connection with Triodos Bank.

How to check your secure connection with Microsoft Internet Explorer:

1. In the address line, HTTPS should appear instead of HTTP. The "S" stands for secure

2. Select "Properties" from the "File" menu

3. Next to "Connection" it says SSL x.y, where x.y = version number

4. Select "Certificates" for information about the certificate assigned to Triodos Bank (or double-click on the padlock in the browser status bar).

To prevent unauthorised access and viruses being downloaded onto your computer, you should use a firewall and anti-virus software.

A personal firewall is software that protects your computer against abuse from hackers and warns you if someone tries to gain access to your computer.

This type of protection is very important for computers that have a permanent internet connection, e.g. with an (A)DSL (broadband) or cable connection.

Here are some tips for using your firewall and anti-virus software effectively:

Make sure you always install the most recent updates

Make sure the anti-virus software is always activated, even when you are not connected to the internet

Make sure you set up the anti-virus software to scan your entire computer regularly

If an active anti-virus programme or firewall causes problems with Triodos internet banking, please check the settings of the anti-virus software and the firewall Internet banking security

Only install software of known origin and integrity

Do not save encrypted pages on your hard drive. It is standard practice not to save encrypted pages in your browser. This ensures that other users of the same computer cannot access these pages when you are finished with them. You can check and if necessary change the security setting for your browser. With Microsoft Explorer proceed as follows:

select "Internet Options" in the "Tools" menu

go to the "Advanced" tab

under "Security", activate the "Do not save encrypted pages to disk" option.

If you are a personal customer and you only hold savings accounts with Triodos - you will have been provided with a username and password for logging into internet banking. If you came to a page which asked for a Digipass number, you were on the ‘Business Banking’ login page. When on the Internet Banking login page, if you click on the ‘Personal Banking’ tab located next to the ‘Business Banking’ tab, you will be asked for your username and password.

Contact us

We're open 8am-6pm Monday-Friday. At any other time you can request a call back using our automated system. We will do our best to call you back at the time requested but sometimes this may not be possible.

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Find us

As an online bank, we don't provide counter banking services from our offices, but we're always pleased to meet with our business customers. You can arrange a visit through your relationship manager.

Edinburgh regional office

Triodos Bank 50 Frederick Street Edinburgh EH2 1EX

London regional office

Triodos Bank 5 Old Bailey London EC4M 7BA

Bristol head office

Triodos Bank Deanery Rd Bristol BS1 5AS

Write to us

You can write to us freepost at:

Freepost TRIODOS BANK

Our freepost address is Royal Mail registered and simple to use - write it on your envelope exactly as shown above (no stamp required) and your letter will get to us free of charge by second class mail.

Triodos Bank NV (incorporated under the laws of the Netherlands with limited liability, registered in England and Wales BR3012). Authorised by the Dutch Central Bank and subject to limited regulation by the Financial Conduct Authority and Prudential Regulation Authority. Details about the extent of our regulation by the Financial Conduct Authority and Prudential Regulation Authority are available from us on request. Firm reference number 183366.

At Triodos we value your choices on privacy. When entering this website cookies will be placed on your computer for technical purposes, to analyse browsing and to help enhance your experience. We also use third party cookies to support marketing activity. If you are happy with our use of cookies please click “Accept default cookies” or you can find out more about how we use cookies and how to manage your privacy settings by clicking “customise settings”.