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I now have outlook express email and have had it for quite…

Customer Question

I now have outlook express...

I now have outlook express email and have had it for quite a few years now but I have recently bought a new computor and can not get it unless I go thru charter but I can not see my folders or mail that I have left to read later. I am not sure what my password XXXXX XXXXX I never had to use it. when I went to charter way back it was the one they used, I remember msn taking some of it over but that is too long ago to remember it all. Please try to help me as I have tried everything I have been told but no luck. I guess you can tell I'm not computor literet.
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Experience: I speak PC fluently, so you dont have to! Worked in The US Army as A Network Switching Systems Operator/Controller

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My name isXXXXX am one of the experts who will assist you today!

I have plenty of patience, and lots of time this morning..

To help you with your issue.. i need to clarify a few things..

you mentioned a password.. were you reffering to the charter email account?

can you still log into the charter email account directly through a webpage?

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Customer reply replied 8 years ago

I tryed my charter password XXXXX it does not work except to go to charter. They will let me thru to read my mail but only the new mail and not to my folders.

I also tried outlook express but could not get thru as I did not have a password XXXXX is how I found out I needed a password. As I said before I have had this account for quite sometime and don't know where to start. I'm sure its here somewhere but have no idea what to look for.

Ok.. im going to do the best i can to help you out... I still need to clarify some things..

when you say you can log into your charter email online..

you said you see the new mail.. but not the folders?

is it possible that the folders are on your old machine inside outlook express..

do you still have access to your old machine?

Ask Your Own Computer Question

Customer reply replied 8 years ago

My older computor has lots of problems, its full to the top and all the memory it can hold, it has decided to not let me do any dv work ,i can not record or listen to anything.It has taken a spell or two and not let print. I can so far go and read my mail on the computor but I cant print it out or put in a folder as both are useless.

I will tell you that...the things you have to go through to be an Expert are quite rigorous.

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.