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Newest Reviews for Red Roof PLUS San Antonio Downtown

Herve

Anonymous

United States of America

7.1

Good

February 4, 2015

Loved only being a short walk to the Convention Center. Grab and Go Breakfast was nice to have. Great water pressure in the shower.

Room not clean to my standards. The bathroom floor had hair, and dirt on it, along with an unused bottle of shampoo. Had to call for additional towels and washclothes, you'd think after the 1st night they'd keep it stocked the same; but we had to call everyday for more. The sink was never wiped or cleaned during our stay.

Shelley

United States of America

7.1

Good

January 27, 2015

Staff preoccupied with imposing additional fees:parking,water, and safe in room!!! Have never used a safe - was not asked as a reminder and was charged- not a lot but feel ripped off!!
Also was told walk to Convention Center safe- not really if alone and past 8pm.

Julio

Canada

8.3

Very good

December 31, 2014

Location just a very short walk from the Alamo.
It meets my expectations when traveling on a budget: clean, safe and central location.
Plenty of hot water and minimum noise.
The staff all professionals, friendly and helpful.

The room has no fridge and no fan in the bathroom. Parking ($10/daily) should be complimentary; at least the outdoor and the indoor to match the city parking just across the street at $2.50.
Internet download speed is acceptable but the upload is below standards, we couldn't upload pictures to facebook or even email them.
The breakfast I wouldn't consider it and the area becomes a mess just 5 minutes after opening; because the layout is small and insufficient space and also because some guests are just messy. Look at it the first day and never came back.

Gilda

Anonymous

United States of America

2.5

Very poor

December 30, 2014

Arrived aroun midnight from traveling. There was dog hair all in the bed, stains on comforter, heard everything that went on all around us, bar of soap left in shower. We went and informed staff he informed us there will b no charge for our two night stay and was apologetic and sincere. Put us up in another king room which showered drained horribly. But sheets were clean. I talked to manager next morning. I was charged for my 1 night of horror tht night and was comped my second night and 2 day parking. We were given a complementary gift which was a bag of peanut mix and popcorn. Really? We r a couple in our 30's, worst experience!

Anonymous

United States of America

5.4

Fair

December 29, 2014

I decided to give them a second chance after a previouse bad experience. I later regreted. First bad experience they chared me twice. Second time my fridge did not work they never attempted to fix after being reported several times. My key continued to malfunction. When reported the staff was very rude and did not help. However I still paid full price. They no longer have my business.

Pablo

Spain

8.3

Very good

December 25, 2014

Size of room, comfort of bed, city view. A convenient option to stay downtown (that is: if you drive) without refusing to confort.

Breakfast is meant to be taken away (to the room?), they claimed in a somewhat insolent tone when I complained about the lack of tables to sit down (interesting concept). Check-in slow. Building is aging and has the feeling of a big facility without neither a genuine personality nor any homeyness to it. If you care for functionality and reasonable confort, it works though.

Samantha

Thomas

United States of America

8.8

Excellent

December 11, 2014

Location and staff are on top of the list and that's the reason our stay was satisfactory, on this occasion. The location to just about everything was perfect. The staff were very helpful and polite. We were extremely disappointed with the line "breakfast is included" in the booking.com ad. Nothing could be farther from the truth. The first day breakfast was a terrible disappointment. Cold coffee and a beagle in the lobby, disgusting. After we had checked in and got charged $10 a day for parking we found daily parking very close by for $5.

The terrible excuse for "breakfast" was insulting. The $10 parking fee was a bit of an upset. The tea/coffee facility in the bedroom gets a zero also. We plan to visit San Antonio again very soon but we've decided not to use Red Roof on any and all our next trips.

Anonymous

United States of America

4.6

Disappointing

December 10, 2014

We were traveling to San Antonio for the Rock N Roll marathon and we wanted to find a hotel that was walking distance to both the riverwalk and the starting line. The Red Roof was in a perfect location- equidistant from both destinations.

The rooms/hotel were not clean, my mother found a SOCK in her sheets and it was clear the sheets were not replaced because beds looked like they were slept in. When we confronted the staff about this issue, the desk attendant was VERY unapologetic and VERY rude. He was extremely unprofessional and acted like we were in the wrong. The next day, our room had been "serviced" but we were not given any toilet paper (even though I called for some before we left for the day) AND no towels were replaced, even though three of them were in a pile in the corner of the bathroom soaking up a leaky shower. Awful customer service and this hotel clearly cuts corners when it comes to housekeeping.

Ricardo

Norman

Shannon

United States of America

2.9

Very poor

November 25, 2014

This was one of the worst hotel experiences I have had I stay in a lot of hotels throughout the years for business .the water in the bathtub would not turn off I notified the front desk of this they did nothing to solve it.The cleaning staff did not supply us with towels I had to go to the front desk and ask for them there was not shampoo or soap placed in the bathroom for us the walls in the bathroom or sticky would never stay at this location again or recommend red roof Inn to anyone !!!

Anonymous

United States of America

8.8

Excellent

November 25, 2014

The location is great! It's minutes' walk to the Riverwalk. It's totally worth the money! One more thing, it could be just me but I have to point out that I love the fact that the room is wood floor but not the carpet.

The wifi connection is not so steady and the speed is often very slow.