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REVIEW RESERVATION

Review, change, or cancel reservations made on Baymontinns.com. If you need additional assistance, please call 1-800-337-0550 (1-877-229-6668 from Mexico).

Hotel Reviews from Baymont guests:

Friendly staff, clean room. Have stayed here several times in last couple of months. Will definitely stay here on my next trip to area. Would like to have more choice on break...
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Friendly staff, clean room. Have stayed here several times in last couple of months. Will definitely stay here on my next trip to area. Would like to have more choice on breakfast menu- like bananas, yogurt, sweet rolls, boiled eggs. This, however, is not a deterrant for staying here.« less

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Management response from HospitalityMgr, Manager

Dear Mildred D,Thank you for taking the time to post a review. We do offer yogurt and danish as well as apples and oranges as part of our continental breakfast. We may have ran out due to having a full house during your last stay. We always enjoy taking care of you and your family while in Prattville. We look forward to serving you again real soon. Safe travels.
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Nice room but smelled with smoke with even though it was a non-smoking room. We asked specifically for a non smoking room as I have a breathing problem.
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Nice room but smelled with smoke with even though it was a non-smoking room. We asked specifically for a non smoking room as I have a breathing problem.« less

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Management response from HospitalityMgr, Manager

Dear Richard D,Thank You for allowing us to serve you at the Baymont Inn in Prattville, Alabama.I wish to apologize about the smell of smoke in your room. We do have smoking rooms on our property as well as non smoking rooms. We have cleaned and deordorized the room again after your stay. We hope that you stay again at any of our Baymont Inn & Suites properties.
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Very noisy. Could not sleep until 1am. Cobwebs everywhere, in every corner, bathroom, and all across the wall. Room was big and spacious but the negatives far outweighed the p...
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Very noisy. Could not sleep until 1am. Cobwebs everywhere, in every corner, bathroom, and all across the wall. Room was big and spacious but the negatives far outweighed the positives.« less

Read management response to this review.

Management response from HospitalityMgr, Manager

Dear Randall N,We appreciate you taking time to post a review on our property. I wish to apologize for the noise and the cleanliness of your room. This is unacceptable and I have addressed this with the housekeeping staff. We have had training with them and they now have dusters and are looking up to make sure that this does not happen again. Thanks again for the comments and we will become better because of them.
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Drawn here by a good room rate. On road trip so we had a cooler. Happy to see fridge. Loaded before realizing room smelled of smoke and was handicapped accessible. Our res...
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Drawn here by a good room rate. On road trip so we had a cooler. Happy to see fridge. Loaded before realizing room smelled of smoke and was handicapped accessible. Our reservation was for a King no smoking. They offered to change our room but too hard to move food again. Bed OK but not Hampton quality. Shower nozzle broken but functional on hard spray. Pool in need of repair but was refreshing. Overall not bad but probably wouldn't recommend it. Advertised Wyndham connection on Marquee and at the front desk so we expected more.« less

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Management response from HospitalityMgr, Manager

Dear Steve J,I would like to extend an apology to you for your stay. The room was a non smoking room and accessible and should not have had a smoke smell at all. The shower has been fixed and am unaware of any pool issues. The pool has been inspected and is functioning properly. Please allow us to serve you in the future at the Baymont Inn & Suites of Prattville. We appreciate your comments and hope to become better because of them.
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The room was comfortable and very close to the highway and restaurants. I would've liked to had more of a variety with the free breakfast; there was only waffles, cereal, and ...
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The room was comfortable and very close to the highway and restaurants. I would've liked to had more of a variety with the free breakfast; there was only waffles, cereal, and biscuits and gravy.« less

Read management response to this review.

Management response from HospitalityMgr, Manager

Dear luvthebeach123,Thank you for posting a review on our property. We have an excellent location for shopping and great restaurants all with in walking distance. Our complimentary breakfast does have waffles, biscuits and gravy, cereal , muffins, danish, fruit , yogurt and juice. We hope that you will stay again next time you are in the Prattville area.
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Dear Robert L,We certainly apologize that you could not complete your stay with us. The new carpet and paint smells are gone and we are so excited about all of the improvements to our property. Please allow us to serve you again at the Baymont Inn & Suites of Prattville.
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The carpet had a big stain on it. One of the bed pillows had blood stains on it(pore proxide on the stain it will come out). Couldn't get connected to the Wi-Fi and when I c...
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The carpet had a big stain on it. One of the bed pillows had blood stains on it(pore proxide on the stain it will come out). Couldn't get connected to the Wi-Fi and when I called the front desk she said she didn't what the problem was and then when we checked out of the girl at the front desk said it was caused by something that was struck by lightening the week before and if she had known she would have moved us to another room, well hey isn't there any type of communication there. The first night we were there we asked for extra towels, the girl from housekeeping said she would bring some when they came out of the dryer, we never did get them.« less

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Management response from HospitalityMgr, Manager

Dear Herbert W,Thank you for posting a review on our property. We did have an outage on our Hotair network due to a lightning strike. We did have to wait on the new parts for a couple of days and to get them installed. I would like to apologize that this was not communicated to you at time of check in. We have had many upgrades since your visit including new carpet and bedding as well as WI-FI. Please allow us to serve you again in Prattville or another Baymont Inn & Suites property.
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II was pleased with the room itself.. still with coupon it was a little high. My only concern was the cleanliness of the tub. It looked as if it was never cleaned although I...
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II was pleased with the room itself.. still with coupon it was a little high. My only concern was the cleanliness of the tub. It looked as if it was never cleaned although I cleaned it myself and with bleach.. it still looked the same.. not sure what it was buy for the price we paid I was not satisfied and left the following morning« less

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Management response from HospitalityMgr, Manager

Dear Emily BThank you for taking time to post a review. The tub in the room has had the finish scrubbed off. We are in the process of several upgrades including new carpet, painting, bedding, and seating. We appreciate your comments and hope that you will stay with us again once these upgrades are finished.
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