Information For

Student Help Desk

HELP DESK HOURS

Fall & Spring Semester

Mon – Fri

7:45 AM – 10:00 PM

Sat - Sun

9:00 AM – 4:00 PM

Summer Semester

Mon – Wed

8:30 AM – 8:00 PM

Thursday

8:30 AM – 9:00 PM

Fri – Sun

CLOSED

Student Support Staff are available in the open lab during the hours of operation to assist students with any technical issues they may encounter. Although the lab staff mainly focus on technical issues, they can also provide basic assistance with the use of the applications installed on the computers and with online resources available to students such as Hostos e-mail, Blackboard and online libraries.

By the counter in C-595, Help Desk Staff provides support for students with claiming or resetting passwords for Hostos e-mail, CUNY Portal and CUNYfirst. The Help Desk provides support over the phone for various issues EXCEPT password related inquires/problems to preserve the privacy of students.

About Your Password

Your default Password is your date of birth in the format of YYYYMMDD. Once you know your password, don't forget to register for the Self-Service Password Management System so you can reset your password in the event that it expires or is forgotten.