Services that reduce your workload

Services that reduce your workload

Many publishers find their workload becomes heavier and more complex as the move from print to electronic continues. EBSCO can reduce that workload and efficiently assist with access and management of all subscription-based information, whether print or electronic.

EBSCO has more than 250 trained professionals who provide service to publishers on a daily basis, including the following core agent services:

gives you the option of receiving new e-journal orders by e-mail in a Microsoft Excel file attachment, which gives you flexibility in managing the data.

Payment Methods

EBSCO offers a variety of payment methods, including the option of electronic payment. We pay in currencies such as Euro, U.S. dollar and Pound Sterling. We guarantee timely payment for our customers’ subscriptions. We also offer prepayment to publishers, to help expedite library access to your titles.

Claims

EBSCO checks the accuracy of customer claims and works to reduce the number of invalid and premature claims by verifying the details stored in our own internal systems. We use a claims filtering process to block unnecessary claiming, which saves publishers time and frustration. For each claim, we create a unique enumeration for tracking. Then we verify whether the issue has been checked-in through the JETS check-in data to eliminate premature and non-existent claims. We also check for other variables before determining if it is a valid claim; after which the claim is forwarded to the publisher. You have the option of receiving claims electronically or in paper format.

Renewals

EBSCO proactively sends out renewal reminders for you to our library customers.