Customer Education Manager - CQ Roll Call

Customer Education Manager - CQ Roll Call

ID

2018-4508

Job Locations

United States-DC-Washington

Function

Trainer

More information about this job

Introduction

Washington’s CQ Roll Call brings up-to-date news, analysis and insights to senior decision-makers on Capitol Hill. This trusted source of unbiased, impartial information provides authoritative, nonpartisan and accurate congressional news and legislative tracking tools to its subscribers. Through more than 40 print and online products, CQ Roll Call keeps readers updated on a weekly, daily and real-time basis covering every legislative action in Congress with breaking news, bill tracking, and member profiles and offers insight on the people and institutions that influence public policy and legislation.

CQ Roll Call’s parent, The Economist Group, is the leading source of analysis on international business and world affairs. The brands are bound together by their objective opinion, original insight and advocacy of economic, political and democratic freedom around the world.

Currently CQ Roll Call is seeking a Customer Education Manager (CEM) to join our CQ sales team. The Customer Education Manager is a client-facing role supporting customers using CQ’s suite of tools throughout all parts of the Policy process. The CEM is a CQ evangelist focused on encouraging and driving CQ product adoption and usage, thus, increasing our customers’ efficiency and effectiveness. Through a combination of industry expertise, product knowledge and client-management skills, the Customer Education Manager partners with CQ’s ​Account Management team to solve specific client needs. You will work in a fast-paced environment with associations, corporations, issue-based nonprofits, law firms and federal/state agencies that shape policy and influence change. In addition to training and supporting customers, the CEM also focuses on designing and delivering internal CQ sales and product training.

Accountabilities

Be responsible for identifying and understanding the training needs of our internal and external clients and combining these needs with industry best practices to create interactive and effective training programs

Pro-actively focus on customers to reduce risk and drive product adoption and usage

Options

If this role matches your skills, experience and motivations then please submit your CV with a covering note identifying why you feel you would be a great addition to the team along with your salary expectations.

In return, we provide a supportive and progressive environment with a wide range of opportunities for you to grow both personally and professionally.

The Economist Group values diversity. We are committed to equal opportunities and creating an inclusive environment for all our employees. We welcome applicants regardless of ethnic origin, national origin, gender, race, colour, religious beliefs, disability, sexual orientation or age.