Best Answer

An "Keyboard Lighting Timeout" option will be added to the BIOS menu in a future update version 1.25 & 1.13, this will allow users to Disable the option to have the Keyboard Backlight on at all times when on AC power only, if the unit is on Battery power, it will work as intended (30 sec. timeout). BIOS updates available for download Drivers&Manual official page. I want to follow up and inform that the BIOS updates versions are available:

yes true......you can also downgrade your bios to 1.19 by simply editing the temp file and set the check_bios_flag to zero(i did it).But I really hope they fix it asap....it does not seem like a huge bug..easily fixable i guess

This is a known bug in 1.11 for the Ryzen models too. Acer are aware, but apparently can't find fault in their software. They want me to send them my laptop for a week or 2 without a replacement so they can try and diagnose it...

This is a known bug in 1.11 for the Ryzen models too. Acer are aware, but apparently can't find fault in their software. They want me to send them my laptop for a week or 2 without a replacement so they can try and diagnose it...

so how are they going to fix this bug assuming you give your laptop to service center without downgrading bios(which can be done by yourself sitting at home!!!) is beyond my thinking.some guy was saying it's a new 'feature' they added with the update LUL

This is a known bug in 1.11 for the Ryzen models too. Acer are aware, but apparently can't find fault in their software. They want me to send them my laptop for a week or 2 without a replacement so they can try and diagnose it...

so how are they going to fix this bug assuming you give your laptop to service center without downgrading bios(which can be done by yourself sitting at home!!!) is beyond my thinking.some guy was saying it's a new 'feature' they added with the update LUL

I have emailed them again to explain its now affecting other models with different BIOS's. If I wanted to, I could go back to the retailer and either demand a replacement while mine is sent back to Acer for testing, or to just get my money back. The way for Acer to fix this is to not only fix the bug, but to give us the option to control the timeout.

Wanted to chime in that I did the same thing. Updated my BIOS as a troubleshooting step for another issue, and noticed this! I do not like it! Please revert this back Acer. It's nice in battery mode, but if I want it off on AC, I'll turn it off. Or at least make it a configurable option in BIOS.

As far as I'm concerned, the keyboard LED backlighting should ALWAYS be under 100% user control. I'm frustrated when fumbling around in the dark to find a "safe" key (or even the touchpad) to press to turn the LEDs back on after they turn-off in battery mode. At the very least if possible they should keep at least one key lit that when pressed once would re-enable all the LEDs...safely, and without interacting with a running program. I can't believe modern low-current LEDs with PWM control circuitry consume so much power they make a significant difference in battery life when compared to all the other running hardware devices. User control should also include the ability to specify LED behavior under the "low battery" threshold (currently 20%, I think).

my point is if this useless feature was included in bios 1.22 why not say it in the patch note?next time our pc will shut down every five minutes with a new bios and they are prolly going to say oh it's a new feature?stop trolling acer and be transparent

my point is if this useless feature was included in bios 1.22 why not say it in the patch note?next time our pc will shut down every five minutes with a new bios and they are prolly going to say oh it's a new feature?stop trolling acer and be transparent

Someone in the first thread about this issue tried to claim that Acer's customer support said it was a new feature. Proven otherwise by their technical support knowing nothing about it as like you say, it wasn't in the patch notes. Technical support said they didn't find anything that would cause this, but if their research was limited to checking the patch notes, no wonder they didn't find anything.

We apologize
for all the confusion this has created, I want to clarify that the intended
behavior of the backlight on all Nitro's 5 and Acer models is to always turn off
30 seconds after the last key stroke, this is not a bug but a feature (is not
new), and it is a power saver (it does save on battery life).

I have been informed that the backlight functionality for On Battery Power or AC Adapter Power has been change to do the same (always turn off 30 seconds after the last key stroke), i understand that their's been reports and comments in the community that you're not happy with this update and therefore we are forwarding this message to our design/engineering team for feedback.

An "Keyboard Lighting Timeout" option will be added to the BIOS menu in a future update version 1.25 & 1.13, this will allow users to Disable the option to have the Keyboard Backlight on at all times when on AC power only, if the unit is on Battery power, it will work as intended (30 sec. timeout). BIOS updates available for download Drivers&Manual official page. I want to follow up and inform that the BIOS updates versions are available:

Join in, share your experience!

With up to 16 hours of battery life¹, the world is at your fingertips and the pets are ready for affection.Our special friends couldn’t resist spending some time with our latest Swift 3 ultrathin (Read more…)

Assistance by Acer

Member Highlight

We want to recognize GAMING6698's dedicated efforts in the Acer Community. GAMING6698 has become one of the main collaborators since joining the Community in November of 2019.On behalf of all our users and the Acer Team, we thank you for your dedication!