How do I get my card to work for building access?

Initially, cards must be activated for lab building access by a department administrator or supervisor.

Card Services does not handle door permissions; that function is handled exclusively by Campus Security. Security can be reached via e-mail at security.dispatch@caltech.edu or by telephone at 626-395-4701.

How do I report a lost ID card or request a replacement card?

Use the IMSS help system to report a lost card or request a replacement. See our help page for details.

What is the fee for replacing a lost ID card?

The fee to replace a lost ID card is $15.

I’ve submitted an online request for a lost card. How long does it usually take to receive my card in the mail?

Cards sent out in the morning normally arrive 1-2 business days. If you sent a request for a card and have not received your card in the mail within this time frame, please contact us.