NOTE: The hourly rates provided for Cisco Services are Not-To-Exceed (NTE) rates. Individual hours, or blocks of hours,
may not be purchased separately. Cisco will use these rates to determine the total fixed price of a customer-approved Statement of Work (SOW) with specific
deliverables. For “Partner Services”, please contact the authorized resellers directly for their rates. They are authorized to only provide Basic Installation
and Configuration services (i.e. rack and stack work, installation of purchased Cisco equipment, etc.) under this Cisco NVP Data Communications Master Agreement
AR-233 (14-19).

Include the following contact info: Your customer name and phone number, "Ship To" and "Bill To" addresses.

Authorized Resellers will directly ship the orders placed to the identified ""Ship To"" address (es). Customers will then be invoiced directly by the Authorized Resellers. Payments must be made in accordance with the terms of the NVP Cisco Master Agreement #AR233 (14-19) and your State's respective NVP Participating Addendum.

Return Goods Policy

Repair or Replacement of Products

Please directly contact the Authorized Reseller who processed your original Purchase Order for the Cisco Products. Subject to the warranty terms of the NVP Cisco Master Agreement #AR233 (14-19), the Authorized Reseller will work with you and Cisco on the matter.

Eligible Users: State Agencies, political subdivisions/local governmental units (including public K-12 and State Higher Ed Institutions) within the geographic limits of the State of Tennessee, any private nonprofit institution of higher education chartered in Tennessee, eligible/authorized Non-Profit Agencies and any corporation which is exempted from taxation under 26 U.S.C. Section 501(c)(3) as amended and which contracts with the Department of Mental Health and Mental Retardation to provide services to the public (T.C.A. 33-2 -401et seq.) authorized by an individual state’s statutes to use state/entity contracts are subject to the prior approval of the respective State Chief Procurement Official. Refer to PA, § 2.

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Authorized NVP Resellers for the State

The following Cisco partners 1) currently qualify under Cisco's
established partner selection criteria for the above-referenced Cisco
Prime Contract, and 2) have been authorized by the State to
participate as Cisco Subcontractors under that agreement:

To verify a Partner's current Cisco Technical Certifications or
Specializations, please refer to the Partner Locator Tool.