Mercure Arbat Moscow

Mid-scale hotel for business trips or leisure

Mercure Arbat Moscow hotel proudly invites you to enjoy high standards and wide range of offers for all your needs. Stay in history and style in unique Mercure Arbat Moscow Hotel and enjoy our personalized service making each guest feels exclusive.

Mrs. Irina Nacharova, Hotel Manager

Brand new boutique style 109-room hotel ideally located in the historical center of Moscow at the most beautiful pedestrian street of Arbat, famous by its artists, souvenir shops, numerous restaurants, cafés and bars. With 2 metro stations at its doorsteps the hotel is close to the International Trade Center,Expocenter, Moscow City and offers Wi-Fi, high-speed internet access, coffee/tea facilities, Nespresso machines in Privilege rooms, gym, infrared saunas, restaurant, bar, library and meeting room.

Within walking distance to the main attractions in the historical center of Moscow and attached to the most beautiful pedestrian street of Arbat, famous by its artists, theaters, souvenir stalls and shops, numerous restaurants, cafés and bars.

Hotel extras

Ideal location in the historical center of Moscow, 2 metro stations at the doorstep

Boutique hotel brings you in the atmosphere of Russian luxury mansion of the XIX century

Bar "La Promenade" serves international and Russian cuisine 24/7

Private conference room, boardroom style

Easy and quick access to the Expocenter and Crocus expo

This hotel is Planet 21 Silver

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Our guest reviews for Mercure Arbat Moscow

Overall, I had a very satisfactory experience during my 3 separate stays in the Moscow Mercure Arbat hotel during my recent trip to Russia.
However, I did have one quite negative experience concerning the availability of an adaptor for some of my plugs. During my first stay, when I realized I could not plug in the wall some of my electrical appliances (shaver, battery charger) I asked for an adaptor at the front desk and I was offered a universal adaptor that solved my problem during the 7 days. However, after I returned from Saint Petersburg (where when I prepared my trip there were no Accor hotels available but the hotel I booked had the necessary adaptor in every room), there were no adaptors available since, apparently, the few extant were all allocated. When I asked were I could purchase one no one knew and I only obtained completely useless suggestions like &quot;try the supermarket in the corner&quot; (where there was nothing but foodstuff). After asking in 3 different opportunities I gave up. Furthermore, I was unable to find a place in which to purchase an adaptor although I used a whole half day for this and even though my appliances use the same voltage as in Russia. (The language barrier certainly did not help.)
I think that the people in the front desk could have easily obtained the necessary information as to where I could purchase an adaptor. But no one seemed to think that such a service had anything to do with hotel services. There was always a smile in place of actual assistance. Finally, I came to the inevitable conclusion that the hotel would not solve my problem in any way.

AccorHotels certified review

Johnny F.Friends - 11/08/2017

« Fine hotel close to center of Moscow »

Good service
Nice and clean
Good breakfast
Close to Metro
Nice rooms

AccorHotels certified review

MichaelCouples - 11/08/2017

Hotel is in a very good location with very friendly and helpful staff.

AccorHotels certified review

Jeremy A.Families - 08/08/2017

« Great place failing at the essential »

Staff is great, the hotel is beautiful. But there are just some things that belong to the basics in a hotel. One is to have a bed in the room, another is to be able to shade the room from natural light in order to sleep... Especially in a part of the world where day light shows at 4am. We booked your hotel to rest with our family after a long flight, and before another one. We were in bed at around 12.30am with the kids (as we had just landed). At 4am we were awake due to the light. Imagine how it made us feel. How would you feel? Just try to put yourself in our shoes before coming with the usual complaint letter response.
No great service, amount of kindness, or attention to design matter in a hotel if the hotel does not allow you to sleep. Change room? When is 4am? Ridiculous...
When seeing the duty manager the next day, she tells me that now it is written in my profile not to give me this room as I want a dark room. Who are we kidding? Do you want to mark in my profile that I want a room with a bed as well??? Then she told me that it was the first time such complaint was made... What a great answer! Are you telling me that your rooms do not get slept in by your management / staff in order to detect such massive issues?
It is such a shame because the staff was super kind, they put us in a bigger room as we had children, the hotel is beautiful... But the General Manager is failing at providing the primary functionality of a &quot;hotel room&quot; - Being able to sleep. How can a General Manager even allow that a room to be bright at 4am??? It is just beyond me. I paid you for a hotel room, and you failed your part of the contract. That obviously had an impact beyond the hotel room itself, as our Moscow visiting day was affected: children were not as rested as they should have been, nor were we.

AccorHotels certified review

Andrew F.Solo - 08/08/2017

« Excellent hotel with wonderful caring staff »

Thank you for your welcome, care and excellent service in a great hotel.

AccorHotels certified review

Dr. B. A.Families - 05/08/2017

« Great staff, wonderful location, good room, bad air conditioning »

Stayed for 3 nights with my teenager son. The location right next to a metro station and stones throw to Old Arbat is fantastic. Rooms are small but not bad. Just could not get the hang of air conditioning in the room. We set the temperature at 5 C and still the room was hot. The AC technician came promptly and showed us the temperature at the AC grill and told us that everything was fine. They need to get it sorted.

AccorHotels certified review

LondontravellerBusiness - 01/08/2017

« Very good. »

Perfect stay. I had a privilege room and was left completely satisfied. If anything at all to mention here it is that privilege rooms are on 3rd and 4th floors as I was told by a receptionist (and I was given one on the 3rd floor), but I prefer higher floors and requested one at the time of booking. Recommended for business or family travel.

AccorHotels certified review

JamesSolo - 30/07/2017

« Great!! »

Easy, comfortable, great service

AccorHotels certified review

Olga P.Couples - 27/07/2017

« Extremely happy »

We stayed at Mercure Arbat for the 2nd time this year on 21-24 July ... and that was the most right choice to do! The overall experience from the check-in, room quality, assistance from the staff during the stay, check-out and assistance with the personal injury upon check-out convinced us that the hotel will become our constant hub in Moscow.
Special thank you to the whole reception team on the dates of our stay &amp; to Ekaterina in particular (on duty on 24 Jul).

AccorHotels certified review

Sathya B.Friends - 26/07/2017

« Fantastic Hotel »

Staying here made our holiday in Moscow super easy and comfortable. In a convenient location, Spotlessly clean and staff were all very friendly, courteous, helpful and professional.

AccorHotels certified review

HannaBusiness - 25/07/2017

« Good Choice »

Excellent position in the city center, few meters from subway, pedestrian area at walking distance

AccorHotels certified review

JennyFriends - 25/07/2017

« Extremely pleasant, clean, efficient, comfortable hotel »

The hotel met all my needs. It was luxurious, value for money, friendly, clean,efficient, quiet, good cuisine, well positioned and next to good transport links.

AccorHotels certified review

SvetlanaCouples - 25/07/2017

« Great stay in the heart of Moscow »

The location is great - Arbat is a charming street and there is a walking distance to the majority of attractions. The room was beautifully decorated.
We were very pleased to get a personal greeting from the hotel management on my boyfriend's birthday - we got a card, a bottle of champaigne and fruit - lovely presents, which made our stay even more special.
Thank you very much for our wonderful stay at your hotel!

AccorHotels certified review

ElenaSolo - 21/07/2017

« Quiet hotel in the center of Moscow »

Good experience, good location, I always stay there when in Moscow.

AccorHotels certified review

Julie G.Friends - 20/07/2017

« Great hotel and excellent location »

Really enjoyed the hotel . Staff excellent. Very clean

AccorHotels certified review

Mehran M.Couples - 18/07/2017

« great hospitality, great room and wonderful location »

the hotel is located near a metro station makes it easy to get to any place in Moscow. it is near Arbat Street which is a famous street for shopping and walking in Evening. The Staff are great, friendly and knowledgeable about the sightseeing and answer all your question 24 hours a day. and I mean 24 hours a day. the room is super clean and beautifully designed. what else we need. it has all.

AccorHotels certified review

Ana M.Friends - 18/07/2017

« Great!!! »

Excellent services

AccorHotels certified review

AnonymousFamilies - 16/07/2017

Excellent, very friendly, helpful staff

AccorHotels certified review

Gerald М.Solo - 16/07/2017

« Gerald Mikkelson »

Once again, it was excellent from beginning to end. I will stay here again the next time I come to Moscow.

AccorHotels certified review

GinaSolo - 10/07/2017

« Convenient location, excellent service standard. »

Check in was easy and quick. I'd arrived early in the morning after travelling more than 24 hours so I was extremely grateful for the early check-in to allow me to shower and change my clothes before i set off sightseeing in Moscow. Check out was fast and the agent was kind and friendly. I greatly appreciated her kind words of farewell. Room was very nice and clean. Hallway was scented nicely. My experience overall was superb. Great work!

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