Senior Consultant

Keywords / Skills : Senior Consultant

Our TeamWe’re the frontline evangelists, the direct line to our customers. We make our customers successful on Informatica products. Our success is due to the knowledge that we can confidently stand behind every product we offer as well as the unlimited potential for personal and professional growth that a position in consulting helps us.

Your OpportunityAs a MDM Consultant with Informatica Professional Services (IPS), you will provide product expertise and data management knowledge to deliver the most architecturally efficient and cost effective solution for our customer’s data integration projects. Informatica’s data integration product suite comprises robust, scalable, enterprise-level tools used by Fortune 500 organizations for data management projects like data warehousing, data quality, data migration, data synchronization. The consultant will work closely with the customer, other Informatica consultants and customer/partner resources, Sales, Global Customer Support and Product Management to ensure customer’s success and satisfaction with our products and services and contribute to their long-term loyalty. This position requires a highly skilled consultant with Data Architecture, RDBMS and Java experience. The successful candidate will support the MDM client implementations with in-depth MDM expertise. Working either independently, with or within a team, you will have the opportunity to work at the front end in a rapidly growing business.

Our Ideal CandidateYou are responsible for providing industry leading master data management consulting services to Informatica clients utilizing Informatica technology. You are also responsible for supporting the services sales cycle as requested and for mentoring other Informatica consultants in the effective use and deployment of Informatica MDM including Informatica Data Director, Services Integration Framework (SIF). You possess superb communication and customer-relationship skills – responsiveness, sensitivity, diplomacy – and are comfortable working both independently and collaboratively with a team of Informatica and/or Business Partner consultants, senior consultants. You take a primary point of contact role with clients. Your problem-solving skills and technical aptitudes allow you to adapt to new circumstances and learn quickly when facing new problems and challenges. In addition to the attributes mentioned, you’ll also be able to:

Adapt to customer’s work culture and establish an excellent working relationship with them

Travel, both within India and overseas

Demonstrate a strong desire to grow both technically and as a trusted advisor to the customer

Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.

Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.

New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases