ExtendTimeTM

Case Studies

PHOENIX ELEMENTARY SCHOOL DISTRICT

Decreases Labor Costs While Improving
Workforce Time and Attendance Tracking

ExtendTimeTM
on Cisco IP Phones Enables Tracking of Workforce Data

The Phoenix
Elementary School District is improving operational efficiencies and decreasing
labor costs by replacing traditional time clocks with Cisco IP phones with
ExtendTimeTM software -developed for the Cisco IP Phone by Trident Internet
Systems, Inc., works to significantly enhance worker efficiency across a range
of industries.

Phoenix Elementary
School District employees can "clock in" and "clock out"
through any IP phone system regardless of where their workstation is located.
Workers who do not have computer access -such as cafeteria workers, bus
drivers, custodians and maintenance staff - are now able to utilize self
service features such as employee message retrieval, viewing of scheduled work
hours and accrued benefits such as vacation, sick and personal time.

By using ExtendTimeTM,
the Phoenix Elementary School District is leveraging its existing voice over IP
(VoIP) infrastructure to eliminate manual tracking of labor data without
purchasing additional data collection hardware. The district has purchased a
1,600-user license and initially rolled ExtendTimeTM out to 400 employees using
200 Cisco 7900 IP Phones.

This
technology is likely to save our school district thousands of dollars in labor
costs associated with operational inefficiencies such as employee time theft,
human error in manual time sheet calculations, and administrative time spent
creating reports from raw data," said Paul Chase, director of systems
operations, Phoenix Elementary School District. "Upgrading our existing
Cisco IP Phones with the ExtendTimeTM system was an ideal means of reducing
costs.

There is a growing
trend to be more cost effective among school districts and colleges nationwide”
said Edmund Roeder, Manager of Sales, ExtendTimeTM. "The simplest method of
cutting costs is to look at operational inefficiencies, beginning with labor
resources. By managing the workforce to become more productive, labor costs automatically
decrease.

Copyright ® 2009 Trident
Internet Systems. all rights reserved. ExtendTimeTM is a trademark of Trident
Internet Systems, Inc. All other trademarks and services are the property
of their respective owners. All data subject to change without notice.

ABILITY BEYOND DISABILITY

Health and Human
Services Provider Replaces Manual Processes with a Cisco IP Phone-Based Time
and Attendance System and makes Great Strides in Labor Management

Introduction
After years of dealing with inaccuracies and inefficiencies caused by manual
workforce tracking, Ability Beyond Disability made a decision to transition to
an automated labor management solution. At the time, manual processes
burdened many of the organization's staff members on a daily basis. The
staff had to manually calculate and enter large amounts of data to transfer
information from employees' paper timesheets into an electronic payroll
system. This error-prone, labor-intensive process was costing the company
time and money, while decreasing employee job satisfaction levels.

With the end goal of becoming fully automated, Ability Beyond
Disability set out to find a labor management system that would allow better
monitoring of and reporting on workforce activity. Although the
organization's integration goals were straightforward, it had some
non-traditional requirements for managing workforce time and attendance, due to
the nature of its business.

Ability Beyond Disability (formerly Datahr Rehabilitation
Institute) provides health and human services for people with developmental and
neurological disabilities. The organization employs over 750 people and
provides round-the-clock staffing at 30 Licensed Group Homes, as well as,
regularly scheduled staff at 60 Supported Independent residences and many more
employees support its community based work programs and activities.
Ability Beyond Disability maintains full office staff at their headquarters in Brookfield, Connecticut and at additional offices located in Mount Kisco, New York, providing one of the most extensive systems of support and services in the
Northeast.

The goal of the organization is to enable individuals whose
independent living skills are impaired by disability, illness, or injury
achieve self-reliance at home, work, and in the community. Ability Beyond
Disability achieves this goal by providing comprehensive home, health,
rehabilitation, transportation, and employment services.

Decision Factors and Initial Adoption
Running group homes, independent residences, day and work programs, and
offices, Ability Beyond Disability faced complicated workforce scheduling and
payroll processing issues, which often included reconciling varied time
allocations and overtime payouts with its payroll system. It was pleased
to discover they could fully integrate their Cisco IP Phone system with the
labor management solution. Choosing the right software package meant
meeting these goals with a single system.

The company made the decision to implement ExtendTimeTM, a web-based labor management
solution by Trident, Inc. of Bethesda, MD. Trident Internet is a leading provider of
advanced time and workforce management solutions designed to help companies
improve the tracking and utilization of labor resources. Trident provides web-based, client-server and desktop time and labor management solutions
that enable companies to better manage their payroll, human resources, and
administrative costs with hosted SaaS and licensed versions of ExtendTimeTM.

ExtendTimeTM was developed for the Cisco and Avaya IP Phone by Trident, Inc. Trident is a
technology and equipment provider that delivers a comprehensive range of
communications access and content delivery products, services and
solutions. The company provides hosted and licensed software solutions to private and public organizations. It also providses connectivity solution wired and wireless to the enterprise.

With the ExtendTimeTM solution, Ability Beyond Disability
eliminated manual tracking of labor data by leveraging the Cisco IP phone
system they purchased. In lieu of time clocks, employees can simply clock
in and out via their Cisco IP telephone, regardless of whether they are onsite
at a home or at their work area in the office. Hand scanners provide
clock in capabilities at the commercial offices. For those employees that
do not have Cisco phones, access to the system is extended to touch-tone
telephones (standard or cellular) via a TelePunch feature. The solution
provided Ability Beyond Disability a flexible new way of capturing workforce
time and attendance without purchasing additional data collection hardware by
leveraging their investment in the Cisco IP telephony infrastructure.

To integrate ExtendTimeTM with the company's payroll system, a
two-way interface was created that pulls new hire data into ExtendTimeTM and time
and attendance data directly into the payroll system. According to Amy
Brown, Controller for Ability Beyond Disability: "The interface
streamlines several functions of our business. By eliminating the need
for data entry it speeds up payroll processing and the accuracy is
improved." In addition to the payroll interface, the ExtendTimeTM
solution enables staff to view schedules, receive messages, transfer work hours
between departments, and view accrued benefits all from their Cisco IP phone.

Operational Benefits and ROI
ExtendTimeTM made it easy for Ability Beyond Disability to quickly reach their
integration goals; however, the organization still faced significant challenges
around managing workforce time and attendance. Company supervisors were
well aware of problems such as repeated lateness, employees fraudulently
clocking in for coworkers (known as "buddy punching"), and coworkers
unofficially covering shifts for one another. But, prior to implementing
the system, supervisors had no way to consistently prevent, prove, or correct
these behaviors.

Now, with the ExtendTimeTM system, employees can no longer
disguise lateness or fraudulently log hours. Supervisors have clear
insight into employee activity and can address questionable behaviors before
they become widespread. As Brown explains: "We're able to
monitor the workforce better to know who's clocking in late. ExtendTimeTM
has provided a method to hold staff more accountable for their work time."

Many supervisors are also taking advantage of the full scope
of system features, including reporting, in order to improve their ability to
effectively manage employees. According to Brown:
"...Supervisors are enthusiastically learning to utilize the tools
provided through ExtendTimeTM. They can monitor their staff; they can see
who's clocking in late. They really use it."

By changing the way they manage workforce time and attendance,
Ability Beyond Disability has drastically improved operational efficiencies,
reduced payroll-processing hours and costs, and eliminated data entry
errors. Discontinuing manual labor management is a decision that they
highly recommend to other companies facing similar challenges. As a
result of Ability Beyond Disability's transition to web-based automation,
positive ripple effects continue to flow throughout the organization.

Copyright ® 2009 Trident
Internet Systems. all rights reserved. ExtendTimeTM is a trademark of Trident
Internet Systems, Inc. All other trademarks and services are the property
of their respective owners. All data subject to change without notice.

First National Bank of Central Texas is among a growing list of financial institutions that are decreasing labor costs and improving operational efficiency by using the ExtendTimeTM labor management solution on their Cisco IP Phones. ExtendTimeTM is a web-based labor management solution by Trident, Inc. a Cisco® certified partner.

Using ExtendTimeTM, First National Bank of Central Texas is able to leverage its Voice over IP (VoIP) infrastructure to eliminate manual tracking of labor data without purchasing additional data collection hardware. With ExtendTimeTM running on their Cisco IP Phones, employees can clock in and out; view schedules; receive messages; transfer work hours between departments and project codes; and view accrued benefits. This saves thousands of labor dollars in costs associated with operational inefficiencies such as employee time theft; human error in manual time sheet calculations; and administrative time spent creating reports from raw data.

“A growing number of financial institutions have embraced time and labor management technology in order to improve workforce productivity and operational costs," said Charles de Vilmorin, Director of Marketing, ExtendTimeTM. "By leveraging their existing VoIP infrastructure, companies can greatly enhance the return on their technology investments."

ExtendTimeTM provides a web-based, client-server and desktop time and labor management solutions that enable companies to better manage their payroll, human resources and administrative costs. By integrating time and workforce automation with Cisco 7940, 7960 and 7970 IP Phones, employees can clock in and out regardless of whether or not they use a computer at their work areas.

Copyright ® 2009 Trident
Internet Systems. all rights reserved. ExtendTimeTM is a trademark of Trident
Internet Systems, Inc. All other trademarks and services are the property
of their respective owners. All data subject to change without notice.

Wheeler Machinery

Cutting costs and
increasing accountability at all levels by interfacing ExtendTimeTM with Cisco
IP Phone Systems

Wheeler
Machinery is a Caterpillar Dealership company operating on a large campus with
twelve satellite branches across several states. Recently, the company decided
to cut costs by replacing their out-sourced payroll system with an internal
Payroll and Time Management operation. Cara Heller, a Financial Repording Manager
at Wheeler Machinery for eight years, was appointed to lead a team in charge of
addressing this problem. The team included representatives from different
departments within the company. Caterpillar had been suggesting the
introduction of a system such as ExtendTimeTM to help them efficiently manage
their employee time and attendance. As the company was already equipped with
Cisco IP phones, the Cisco reseller presented ExtendTimeTM as a natural solution
to their problem. The most important feature of this solution was that every
person in the company could use the system directly from their phones. No
other Time and Attendance system could offer this convenience and accessibility;
it also provided an impartial record of employee attendance. This universally
accessible solution was very important to the company because of the
geographical spread of its headquarters and satellite branches, some of which
had only two to four employees. It also resulted in a more efficient
supervisory revision power at all branches within a centralized system.

ExtendTimeTM,
developed for Cisco IP
phones (7940, 7941, 7960, 7961, and 7970).is a product of Trident, Inc. Trident is
a communications technology and equipment provider that delivers a
comprehensive range of communications access and content delivery products,
services, and solutions.

Implementation
and Changes

Upon
Caterpillar’s recommendation, the team from Wheeler Machinery enquired about
ExtendTimeTM and it was approved, implemented and was operational within 90
days. The solution was presented as a mini-computer within the phone
providing Wheeler the ability to perform many functions. Cara Heller asserted
that: “The process was definitely satisfactory; we were geared up for a more
difficult changeover because we were reaching to employees but it was quite
easy and rolling it out to users was easier than we thought. It was
well-accepted and there were no issues with the users.”

With
a system like ExtendTimeTM, there are different kinds of parties involved such
as HR, Payroll, Benefits and the employees. Each department had a different
reaction to the new system. Departments with a history of employees keeping time
had an easier time adjusting to the new system. In some departments there was
an initial philosophical resistance to the concept of accountability. In the
past, employee attendance was done manually but with the ease of installing a
phone in each location, ExtendTimeTM was definitely an advantage from the
company standpoint. According to Cara Heller; “The Payroll, Human Resources,
and the Management team saw the benefit from the very beginning. The Payroll
Department had been very centralized. In the past, employee attendance at the
remote locations was done manually but ExtendTimeTM allowed the responsibility
to be pushed down to lower levels. The supervisors are the ones approving time.
A hierarchy of supervisory levels is established where people are in groups
with their supervisors where their time is recorded and approved. The Payroll
Department located in corporate headquarters has no way of knowing of the
comings and goings of these employees. A huge campus with 12 satellite
locations makes it difficult to interact with everybody.”

Clear Benefits
and Advantages

After
using ExtendTimeTM over a period of time, the major benefits of the system for a
company like Wheeler machinery can be summarized as follows:

1- Accuracy:
The system records the comings and
goings of employees in real time; it also allows a break feature. The data is
easily accessible by the supervisors and is very flexible in terms of who can
access the information. The employees have access to their own information and
can manage their own time. This is an important benefit to the company as it
wants to minimize overtime.

2- Supervisor
accountability: This
is an important advantage that didn’t exist in the previous system. ExtendTimeTM
allows exception tracking and variance reporting. It is very easy to locate
problems with the data and detecting miss-punches is not a laborious process.
Even though the company uses a completely different product for payroll
processing, the interface is very easy to use and allows a very efficient
payroll processing system. The interface with the payroll software Humanic was
custom-built by the tech-implementation team for the company.

Wheeler
Machinery is totally satisfied with ExtendTimeTM and has achieved their goal of
cutting costs and improved efficiency by replacing their former Payroll and
Attendance system with ExtendTimeTM.

Copyright ® 2009 Trident
Internet Systems. all rights reserved. ExtendTimeTM is a trademark of Trident
Internet Systems, Inc. All other trademarks and services are the property
of their respective owners. All data subject to change without notice.