RoboHelp (2019 release) FAQs

Basic FAQs

Adobe RoboHelp (2019 release) allows you create, design, and deliver Help, policy, and knowledgebase content. You can work faster with a reimagined user interface. Create media-rich experiences using HTML5 and CSS3. Easily customize layouts and templates with a powerful CSS and skin editor. Publish content as Responsive HTML5, PDF, Mobile App, and more to serve users across all platforms. Personalize experiences using dynamic content filters. Make search easier for your users with a new algorithm, search autocomplete and autocorrect. Take collaboration to the next level using Git, SharePoint Online, and more.

RoboHelp (2019 release) is designed for:

Help authors, knowledgebase experts, Help developers for mobile applications, user assistance designers, and content strategists Produce Help systems, professional knowledgebases, technical support information, user guides, maintenance manuals, and mobile app Help content. RoboHelp is a scalable authoring and publishing solution that enables you to single-source content and publish it to multiple channels, devices, and platforms like mobile, web, desktop, and print.

Policies and procedures specialists Produce documentation that helps government and corporate organizations achieve compliance with accounting, privacy, accessibility, and other regulatory statutes. RoboHelp allows you to write structured and searchable documents that can be easily accessed by a member of an organization.

Instructional designers and eLearning professionals Create document-based learning materials for real and virtual classrooms and self-study programs. RoboHelp is an authoring and publishing tool that is comprehensive yet easy to use and integrates specialist tools like Adobe Captivate. Use RoboHelp to develop and maintain instructionally sound eLearning courses that integrate with LMSs. Work in a collaborative environment with multiple review cycles and follow up quickly. You can deliver more in less time, with fewer people and at a lower cost.

Adobe RoboHelp (2019 release) lets you design and deliver exceptional Help, policy, and knowledgebase content. You can work faster with a reimagined user interface. Create media-rich experiences using HTML5 and CSS3. Easily customize layouts and templates with a powerful CSS and skin editor. Publish content across screens as Responsive HTML5, PDF, Mobile App, and more to serve users across all platforms. Personalize experiences using dynamic content filters. Enable easier search for your users with a new algorithm, search autocomplete, and autocorrect. Collaborate using Git, SharePoint Online, and more.

Special upgrade pricing is available to users who have eligible licenses for Adobe RoboHelp and want to upgrade to Adobe RoboHelp (2019 release) or Adobe Technical Communication Suite (2019 release).

Adobe RoboHelp (2019 release) lets you design and deliver exceptional Help, policy, and knowledgebase content. Work faster with a reimagined user interface. Create media-rich experiences using HTML5 and CSS3. Easily customize layouts and templates with a powerful CSS and skin editor. Publish content across screens as Responsive HTML5, PDF, Mobile App, and more to serve users across platforms. Personalize experiences using dynamic content filters. Make search easier for your users with a new algorithm, search autocomplete, and autocorrect. Take collaboration to the next level using Git, SharePoint Online, and more.

Responsive HTML5 is an output type in RoboHelp (2019 release). It is based on a single responsive layout that automatically scales to different screen sizes. Generate Responsive HTML5 output with RoboHelp (2019 release) as easily as you generate WebHelp. This is because you don’t need to configure anything — just select the responsive layout as you select a WebHelp skin.

You can import the final Help system output, but you cannot import proprietary file formats from third-party authoring tools.

You can easily generate Adobe WebHelp with Adobe RoboHelp (2019 release). WebHelp Pro is the server-based version of WebHelp and enables authors to publish a Help system to Adobe RoboHelp Server 10 software.

The RoboHelp (2019 release) installer installs both RoboHelp (2019 release), an all-new application, and RoboHelp Classic (2019 release), which retains the experience of older versions of RoboHelp with updates. You can migrate existing RoboHelp projects into RoboHelp (2019 release). However, once you migrate and edit the projects, those projects cannot be imported back to older versions or RoboHelp Classic (2019 release).

The RoboHelp (2019 release) installer installs both RoboHelp (2019 release), an all-new application, and RoboHelp Classic (2019 release), which retains the experience of older versions of RoboHelp with updates. You can migrate existing RoboHelp projects into RoboHelp (2019 release). However, once you migrate and edit the projects, those projects cannot be imported back to older versions or RoboHelp Classic (2019 release).

You can publish to Adobe RoboHelp Server 10 from Adobe RoboHelp Classic (2019 release). The update to publish to Adobe RoboHelp Server 10 from Adobe RoboHelp (2019 release) will be released soon.

Pricing and purchasing information

The full version of RoboHelp (2019 release) costs US$999. The full version of RoboHelp Server 10 costs US$9,999.†

You can also buy a subscription to RoboHelp at $29.99/month per user. To know more, see all buying options.

†Prices listed are the Adobe direct store prices. Actual price can vary depending on the country and currency of purchase, product language, and applicable local taxes.

If you own RoboHelp (2017 release), you can upgrade to RoboHelp (2019 release) for US$399.†

If you own RoboHelp (2015 release), you can upgrade to RoboHelp (2019 release) for US$599.†

If you own RoboHelp (2019 release) or older, you can upgrade to Adobe Technical Communication Suite (2019 release) for US$1199.†

If you own RoboHelp Server 9, you can upgrade to RoboHelp Server 10 for US$4,999.†

†Prices listed are the Adobe direct store prices. Actual price can vary depending on the country and currency of purchase, product language, and applicable local taxes.

You can buy RoboHelp (2019 release) through the online Adobe Store or by calling: +1-866-647-1213 (Monday to Friday, 8 AM ET – 5 PM ET). Learn about other ways to buy RoboHelp (2019 release), including buying through authorized resellers or purchasing with education or government discounts.

Support information

Activation is a mandatory process that requires the software to connect to Adobe servers via the Internet and associates the products you have bought from Adobe with the computers on which you use those products. Activation helps protect your computers and environment from malicious code by ensuring you are using genuine Adobe software.

Adobe does not gather, transmit, or use personally identifiable information during activation, other than the computer’s IP address.

You need to connect the machine with RoboHelp (2019 release) to the Internet at least once within 30 days of the first launch of your serialized product.

Activation occurs silently in the background after installation when the system detects an Internet connection. You don't have to do anything proactively to activate.

The product must connect to the Internet at least one time within 30 days of the first launch of your serialized product. If the product has not been activated after 30 days, the application does not launch until an Internet connection is detected and the software can be activated.

The software silently tries to connect to the Internet to activate for the first 7 days after the first launch of your serialized product. If the software has not activated within the first 7 days, you receive a reminder for the next 23 days on every launch that the machine must connect to the Internet and activate the software. As soon as the software detects an Internet connection, it silently activates the product.

No. Activation of the product via the Internet is required for RoboHelp (2019 release). If your system is connected to the Internet and you receive an activation reminder, contact your local Customer Support for assistance. Customer Support, however, cannot activate your software over the phone if you don’t have an Internet connection.

If your system is connected to the Internet and you have received a reminder asking you to activate your product, contact your local Customer Support. To access phone numbers for Customer Support, see Adobe Customer Support.

Yes. All RoboHelp (2019 release) users need to activate their product. If your company has firewall restrictions that prevent the machines from connecting to the Internet, have your IT Administrator contact your local Customer Support. The phone numbers for Customer Support are available at Adobe Customer Support.

Yes. Every computer that has RoboHelp (2019 release) installed must activate in order to continue using the software.

If your company has firewall restrictions that prevent the machines from connecting to the Internet, have your IT administrator contact your local Customer Support. The phone numbers for Customer Support are available at www.adobe.com/support/contact.

Activation of RoboHelp (2019 release) is required via the Internet to continue using the product. Activating RoboHelp helps protect your computer, your environment, and ensures that you use a genuine Adobe product.

The machine with RoboHelp (2019 release) installed must connect to the Internet at least once within 30 days of the first launch of your serialized product or the product stops working. If you work in a company that has a firewall that prevents your system from connecting to the Internet, have your IT Administrator contact Customer Service.

No. Activation of RoboHelp (2019 release) is required via the Internet. Each machine with RoboHelp installed must connect to the Internet at least once within 30 days of the first launch of your serialized product to continue use of the product.

No. Activation is a mandatory process that requires the software to connect to Adobe servers via the Internet and associates the products you have bought from Adobe with the computers on which you use those products. Activation helps protect your computers and environments from malicious code by verifying that you have genuine Adobe software. Registration is an optional process that gives you access to a wide range of benefits and options, including access to support, notification of product updates, newsletters, special offers, and invitations to Adobe events.

Registration and activation are completely different. Activation is a mandatory process that requires the software to connect to Adobe servers via the Internet and associates the products you buy from Adobe with the computers on which you use those products. Activation helps protect your computers and environments from malicious code by verifying that you have genuine Adobe software. Registration is an optional process that gives you access to a wide range of benefits and options, including access to support, notification of product updates, newsletters, special offers, and invitations to Adobe events.

Contact Customer Service from 6am to 5pm, Pacific Time, Monday through Friday, at 800-833-6687, or submit a request online at any time. For faster service when calling, have your invoice number available.

Subscription information and pricing

A subscription is a more flexible way to get the technical communication software. It gives ongoing access to the software for a low monthly fee and access to all upgrades at no additional charge, as long as your subscription remains active.

Bemærk:

The subscription plan requires an annual commitment, billed monthly or prepaid. There is no month-on-month subscription plan.

The following Adobe Technical Communication software are available by subscription:

Adobe FrameMaker (2019 release)

Adobe RoboHelp (2019 release)

Adobe Technical Communication Suite (2019 release)

No, there are no differences in the functionality or in the system requirements between the two. However, if you suspend or cancel your subscription, you cannot use the software.

Subscribing is a great option to consider if you want to:

Always benefit from the latest capabilities and updates of the latest version.

Upgrade your software and move up to the current version at an affordable price.

Try out Adobe Technical Communication software.

The software installs locally on your computer. It's unnecessary to be online to use your subscription. Access to the Internet is required during installation and licensing of your software and once every 30 days thereafter. The software alerts you when a connection to the Internet is required for a license status check. You have access to the software as long as your subscription is current.

Yes, you can convert the 30-day trial version into a subscription by purchasing a license from Adobe.com store. Select the subscription option when you add the product to your online cart. Once the order is complete, the subscription will start reflecting on your Adobe.com account. Please launch the product and choose the option to license this software, logon to your Adobe ID and the product will get activated.

No. When you purchase a subscription on Adobe.com, you immediately receive an email that contains a link to the electronic download of the software.

If you live in a region where you purchase from the Adobe Store with a price quoted in U.S. dollars or euros (but you receive credit card statements with charges stated in your local currency), you could see different amounts charged from month to month. Changes in the currency exchange rates from one billing date to the next affect the charges.

The cost of an annual subscription will not increase in the year you are subscribed.

Your subscription includes access to current and future versions of the Adobe technical communication application as long as your subscription remains active.

No, only individual subscription editions are available, and only on Adobe.com. For volume licensing needs kindly request a call back.

No. The pricing is same for all customers.

Subscription fees vary by product, plan, and your country of residence. Visit Adobe.com or the online Adobe Store in your respective country for pricing information.

Under an annual plan, paid monthly, you’ll be charged the rate stated at the time of purchase, plus applicable taxes (such as value added tax when the stated rate doesn’t include VAT), every month for the duration of your annual contract.

Under an annual plan that is prepaid, you’ll be charged the annual rate stated at the time of purchase as one lump sum, plus applicable taxes. Your contract will renew automatically, on your annual renewal date, until you cancel.

You can quickly get started with a subscription: Visit the buying guide and choose your product and plan, and then complete the purchase. Immediately after purchase, check your email for a message from Adobe with your serial number and a link to download your software. After you download the product, double-click the installer and follow the onscreen instructions to install your product and start your subscription.

Your subscription begins as soon as your payment is processed.

Visit the Adobe Store download forum, where you can find information about typical software download issues. You can also reach out to us at techcomm@adobe.com for any queries.

In the Adobe Store, select Your Purchases > Your Downloads. A column displays the serial number for your subscription, along with a link to download the product.

During your purchase and installation, you are required to create or enter an Adobe ID. An Adobe ID is your current email address with a password you create. Learn more about the benefits of an Adobe ID.

No. You can use the same Adobe ID with all your Adobe products, including subscriptions.

You can install your subscription software on up to two computers. For more information, see the license agreement for the product that you want to subscribe to.

When you buy a software product from Adobe, you are issued a serial number that represents your license to use that software. Activation is the process by which Adobe validates that your software and serial number are genuine and being used as allowed by your product license agreement. It is intended to protect both your rights as a consumer and Adobe’s rights as a software developer. Activation helps confirm that the software you bought is not counterfeit. You cannot use your Adobe subscription edition software if it is not activated.

Yes. If Adobe cannot activate the product, you are warned when you launch the application. Blocking access to the activation server prevents the product from launching.

Yes, you can cancel your subscription. If you cancel within 14 days of your initial order, you’ll be fully refunded. Should you cancel after 14 days, you’ll be charged 50% of your remaining contract obligation and your service will continue until the end of that month’s billing period. Cancellations can be made at any time by visiting your Manage Account page* or by contacting Customer Support in your region.

*Specific countries require cancellations to be made only by contacting Customer Support, see list of countries here.

If your subscription expires or is stopped for any reason (for example, due to an expired credit card), you are notified by email, and your software displays an alert that your subscription has ended. If it has been less than six months since the subscription ended, click the Renew button displayed with the alert to enter the information required to restart your subscription.

To cancel an annual subscription, you can either visit the Account page on www.creativecloud.com or contact Adobe Customer Service. If you cancel your membership before meeting the annual commitment date, you are charged 50% of the remaining amount left on your contract.

Subscriptions are available through Adobe.com in the following countries:

For an annual contract paid monthly, your access will continue until the end of that month’s billing period.

For a prepaid annual contract, your access will continue until the end of your contracted term.

There are no discounts offered for moving from a subscription edition to a non-subscription purchase of Adobe Technical Communication software.

You are eligible to receive updates to Adobe Technical Communication software as long as your subscription remains active. Adobe notifies you by email of upgrades as they become available. This email contains instructions on how to access and install the upgrades.

Any ongoing bug fixes, security patches, and other update releases that do not require full upgrades are made available through the Updater in Adobe Application Manager.

If you have questions about your subscription, visit the Support page. You can also reach out to us at techcomm@adobe.com for any queries.

Similar to traditional licensing model of Technical Communication products, support is not a part of the license and needs to be purchased separately from Adobe.com.

†Prices listed are the Adobe direct store prices. Actual price can vary depending on the country and currency of purchase, product language and applicable local taxes.

^This product may integrate with or allow access to certain Adobe or third-party hosted online services (“Online Services”). Online Services are available only to users 13 and older and require agreement to additional terms of use and Adobe’s online privacy policy (www.adobe.com/go/terms). Online Services are not available in all countries or languages, may require user registration, and may be discontinued or modified in whole or in part without notice. Additional fees or subscription charges may apply.

∑Adobe FrameMaker (2019 release) allows users to create content that is compliant to popular industry standards such as XML, DITA 1.2 and S1000