Terms & Conditions

Organic Burst World S.A. is a social enterprise. We embrace the philosophy of helping you, the people that harvest our ingredients as well as our blue planet.

Your email address is necessary for us to provide you with important information such as order and dispatch confirmations, as well as any changes to our services. By using our website, you accept that your email address may be used to supply you with such information.

1.2 “User”, "Burster" “customer”, “you” and “your” means any user of the website including any user who makes a purchase through the Website.

1.3 “Website” means all online content under the domain name "organicburst.com".

1.4 “Delivery region” means the countries to which shipping is possible.

2. Agreement

2.1 If you use our website or place any orders (or any subsequent orders) on our website, you are agreeing to comply with and be bound by these Terms and Conditions of use, which together with our Privacy Policy, Cookie Policy and Disclaimer govern our relationship (the “Agreement”) with you. If you disagree with any part of these Terms and Conditions, please ensure that you do not use this website.

2.2 You must be 18 years or over to make a purchase on our website and have full legal capacity.

2.3 All sales are limited in terms of time and product availability. Due to the nature of our products, we may have to wait to receive items from our partners before dispatching, consequently whilst we would use our best endeavours to dispatch items within the indicated delivery times, orders may sometimes take longer and we will advise you of your order status, where applicable.

3. Placing An Order

3.1 To place an order on the website, you must add selected products to your shopping cart, review your cart and proceed to checkout to make payment.

3.2 If you have a promotion code you can enter it at checkout.

3.3 It is your responsibility to notify us of any incorrectly entered order details during checkout, as failure to do so may result in non-delivery of any or all ordered items. We cannot guarantee that we can change any incorrect order details once processed at checkout as our orders are packed in real-time.

3.4 All orders are subject to acceptance and availability at our sole discretion. We retain the right to cancel/reject orders in the case of item unavailability, incorrect pricing, if you are based outside the Delivery Region and/or your credit or debit card is not authorised for the transaction.

3.5 If an ordered item is unavailable, we will inform you as soon as practically possible. We will aim to let you know the next availability date. You retain the right to cancel the unavailable item, upon notification via email, with a full refund including delivery charges if the cancellation constitutes the entire order. Where your order is for multiple items, the rest of the order will remain valid (including all delivery charges).

3.6 This website is strictly for information purposes and collecting order instructions. All active orders are electronically routed to relevant 3rd parties for payment processing and fulfilment.

4. Order Pricing & Payment

4.1 All items are priced in pounds sterling (£ GBP) and exclude delivery charges which will be applied at checkout before you complete your order.

4.2 We reserve the right to change prices without notification at any time. Items will be charged at the price which was displayed at the time of the order being made in GBP.

4.3 Payments are processed via a Secure Socket Layer (SSL) encrypted channel by a relevant 3rd party. At no time will your payment details be stored on our own electronic system. Payments will be taken at the time of order acceptance by the relevant 3rd party.

4.4 In the event that a payment cannot be processed, the order will not be accepted and will automatically be cancelled. In such an event, please contact us via the contact us page.

4.5 All prices will be inclusive of taxes where applicable.

5. Order Processing

5.1 Order acceptance will be confirmed on the screen and an order confirmation email will be sent to the address provided at the time of purchase. We recommend that you retain this email for your record.

5.2 Each order confirmation will contain an order number specific to your transaction which can be used in any further communication.

5.3 Once the order has been accepted and payment has been taken, the order cannot be amended.

5.4 It is your responsibility to provide the correct email address upon placing an order. We cannot take responsibility for the non-delivery of a confirmation or dispatch email should your email address be incorrect, or should a 3rd party email server prevent delivery due to spam filters.

6. Delivery

6.1 All orders are aimed to be dispatched on the same day (if ordered before 12pm GMT) or the next working day (Monday-Friday). Dispatch times may vary from time to time and we make no guarantees of dispatch times. Pre-orders: If you place a pre-order (where any items within your order are only available as pre-orders) the whole order will be held until the pre-order is ready for dispatch. All pre-order dates are strictly indicative and may vary at our discretion.

6.2 UK customers can choose from three delivery options, ‘First Class’, ‘Second Class’ and ‘Next Working Day’. For more information on delivery options please see Delivery Information.

6.3 Non-UK customers have two delivery option, ‘Tracked’ and ‘Non-Tracked’. For more information on delivery options please see Delivery Information.

6.4 It is your responsibility to provide us with full and correct delivery address details. If your package is returned to us due to an incorrect or incomplete address, you will be charged the full delivery cost to re-deliver your order to a corrected address.

6.5 If you are not present at the time of delivery, a delivery note should be left asking you to contact the postal service directly to arrange re-delivery at a convenient time or pick it up in person from the specified location. You will then have 21 days until the parcel is returned back to us as undeliverable. We do not resend packages that are returned to us as undeliverable. We will refund you for the value of the products ordered but not for the delivery charge.

6.6 A parcel is considered lost after it has been in the postal system for a period of 15 working days for UK orders and 21 working days for non-UK orders. Although orders normally take much less than that we are unable to dispatch a replacement until this period of time has elapsed. We cannot be held responsible for any direct or indirect loss or damage incurred by a customer due to delayed or lack of delivery of goods regardless of the method of delivery.

6.7 We ship worldwide (excluding a list of non-shipping countries).

6.8 We will email you a dispatch confirmation as soon as your parcel has been passed onto the postal services. We cannot take responsibility for the non-delivery of a dispatch email should your email address be incorrect, or should a 3rd party email server prevent delivery due to spam filters.

6.9 Customs duties: Any fees charged by Customs are the sole responsibility of the customer.

7. Damaged Goods

7.1 We have strict quality controls in place to ensure your items are sent un-damaged, however, we advise you to carefully check the item(s) upon arrival. If you experience any problems, please contact us from the Contact Us page stating your full contact details, order reference number and the exact damage observed.

7.2 If you have a valid claim in respect of any of the items which is based on any defect in the quality or condition of the items in accordance with this Agreement, we shall refund to you the full price paid (or a proportionate part of the price) and the delivery charges incurred within 30 days from receiving the returned items.

7.3 If the package of the items is damaged you must notify us within 24 hours of receipt of the package.

7.4 We ask you to return any incorrect or defective items to us as soon as possible to the returns address shown on the dispatch note.

8. Returns Policy

8.1 Our returns policy does not affect your legal rights under the Distance Selling Regulations, The Sale of Goods Act or other legislation. If you wish to return an item bought from us please contact us via the Contact Us page within 30 days of receiving the order clearly stating your full contact details and order reference number.

8.2 Items returned during the 30 days, mentioned in 8.1, must be in their original condition and packaging and under no circumstances should be used. We reserve the right to refuse a refund on any item, which has been opened, damaged, dirtied, in un-saleable condition or which have not been returned to us in line with the specified return procedure.

8.3 Any return (other than for defective items) will be at the customer’s own expense. A full refund, excluding delivery costs, will be processed within thirty days of us receiving the returned goods.

8.4 Any return made outside the defined timeframes will not be accepted.

8.5 We advise you to return items by recorded delivery or by obtaining a Certificate of Postage from the Post Office or by any other means that shows proof of the return. If your returned items are not received we cannot process the refund unless you can provide this proof of postage.

8.6 The address for returns is stated on the note dispatched with all orders.

9. Promotion Codes

9.1 If you have opted-in to receive information on our products, you may occasionally receive promotion codes or product newsletters from us by e-mail or post.

9.2 Promotion Codes can be applied at checkout.

9.3 Promotion Codes have no monetary value and under no circumstances can they be converted into currency. Each code has an expiry date set at our discretion. We reserve the right to modify the expiry date without notification.

9.4 Promotion Codes cannot be divided into parts. The discount achieved by the use of a Promotion Code must not exceed the total monetary value of the order (excluding delivery costs).

9.5 Some Promotion Codes will specify a minimum amount to be spent in order to be applied.

9.6 Promotion Codes cannot be applied past their expiry dates.

9.7 Any refund made on an order where a Promotion Code was applied will be reduced by the discounted amount.

9.8 Only one Promotion Code can be used per order.

10. Website Content & Access

10.1 The website is undergoing continuous enhancements which may be made public at any time. Information is subject to change without notice.

10.2 Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law. We aim to represent product images as accurately as possible; however, variations are to be expected.

10.3 We aim to achieve uninterrupted access to the website; however, this may be suspended, restricted or terminated at any time.

10.4 From time to time, this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s). These websites are governed by their own Terms and Conditions and Privacy Policies.

10.5 Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.

10.6 This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.

10.7 All trademarks reproduced in this website, which are not the property of, or licensed to the operator, are acknowledged on the website.

10.8 Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.

10.9 Your use of this website and any dispute arising out of such use of the website is subject to the laws of the Republic of Seychelles.

11. Scope of Advertisement

11.1 The content of the website is directed solely at those who access the site from the Republic of Seychelles.

12. Ownership

12.1 The buyer will only own the items upon successful dispatch and when we have received a cleared payment for the order in full. Until that time we will retain ownership of the items.

12.2 All products bought through our website are not for re-sale.

13. Liability

13.1 We do our best to keep your order secure, but in the absence of our sole negligence we cannot be held liable for any loss you may suffer if a third party obtains unauthorised access to any data (including credit and account details) you provide when accessing or ordering from the Website.

13.2 We shall not be liable to you in connection with these Terms and Conditions in contract, tort (including negligence) or otherwise for any loss, any internet, network or virus problem, for any loss of profit, anticipated savings or data (in each case whether direct or indirect) and/or any indirect loss.

13.3 Our aggregate liability to you in connection with these Terms and Conditions shall not exceed the value of the goods ordered by you.

14. Statutory Rights

14.1 These Terms and Conditions do not affect your statutory rights as a consumer.

15. Changes to Terms and Conditions

15.1 We reserve the right to change the Terms and Conditions at any time.