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Published by TheCustomer.Co

David Jackson is an expert in building customer focused companies. He has done it, consulted on it and written about it for almost 30 years. David is one of the original founders and former CEO of Clicktools. He developed the Excellence in Customer Experience assessment framework which was used for the first UK Customer Experience Awards and is widely recognized as an expert in the area of customer focused organizations. Much of his time is spent with clients, working with senior managers to design and build organizations that can continually adapt to meet changing customer needs. David is a popular speaker around the world. He has had many articles published and is the author of several books, including “Dynamic Organizations: The Challenge of Change” and “Becoming Dynamic.” When not working, he enjoys listening to an eclectic selection of music and water color painting, at which he needs much practice!
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