Ben Simpson

Bath

An experienced business improvement and project management consultant with a proven track record of operational transformation and successful project delivery. Ben has drawn on years of improvement experience in manufacturing to refine a "systems thinking" improvement methodology tailored for service organisations and service functions. The benefit is delivery of improved customer service, with less delay and reduced cost, whilst at the same time improving morale of those involved. Transfer of knowledge and capability to those that work with him has always been, and continues to be, central to Ben's "way of working", be that formal training, facilitated "learning-by-doing", coaching or mentoring.