For all of you out there who've had to deal with an irate customer, this one is for you. It's a classic!In dealing with those 'special' customers we all love, an award should go to the United Airlines gate agent in Denver for being smart and funny, while making her point, when confronted with a passenger who probably deserved to fly as cargo. A crowded United Airlines flight was cancelled. A single agent was rebooking a long line of inconvenienced travelers. Suddenly an angry passenger pushed his way to the desk. He slapped his ticket down on the counter and said, "I HAVE to be on this flight and it has to be FIRST CLASS."The agent replied, "I'm sorry sir. I'll be happy to try to help you, but I've got to help these folks first, and I'm sure we'll be able to work something out."The passenger was unimpressed. He asked loudly, so that the passengers behind him could hear, "DO YOU HAVE ANY IDEA WHO I AM?"Without hesitating, the agent smiled and grabbed her public address microphone."May I have your attention please," she began her voice heard clearly throughout the terminal. "We have a passenger here at Gate 14 WHO DOES NOT KNOW WHO HE IS. If anyone can help him find his identity, please come to Gate 14." With the folks behind him in line laughing hysterically, the man glared at the United agent, gritted his teeth and swore. "F*** you!"Without flinching, she smiled and said, "I'm sorry, sir, but you'll have to get in line for that, too."

I am the resurrection and the life. He who believes in Me, though he may die, he shall live. ~~John 11:25

Lung cancer is the most commonly diagnosed cancer among men and women.

If You are Diagnosed: What to Ask Your Oncologist(10) http://www.medilexicon.com/medicalnews.php?newsid=169100-- What kind of lung cancer do I have?-- Has my cancer spread beyond my lungs, or is it limited to my lungs only?-- What is the stage of my cancer, and what does that mean in my case?-- Are there other tests that need to be done before we can decide on treatment?-- What treatment choices do I have?-- What risks or side effects are there to the treatments you suggest?-- How long will treatment last? What will it involve? Where will it be done?-- What are the chances of recurrence of my cancer after treatment? And what treatments are available if it recurs?-- Am I eligible for clinical trial?

Symptoms of lung cancer may include:FatigueCoughShortness of breathChest pain, if a tumor invades a structure within the chest or involves the lining of the lung Loss of appetiteCoughing up phlegm or mucusHemoptysis (coughing up blood) http://www.ascocancerfoundation.org/TACF/Patient+and+Family+Support/Cancer.Net

February 4th marks World Cancer Day, a day that bring global awareness to the disease. http://cancer.about.com/b/2010/02/04/world-cancer-day-2010.htm

While some cases of cancer cannot be prevented, many of them can with simple lifestyle changes.

As the largest and most complete online lung cancer support community of its kind, LCSC is now under the LUNGevity Foundation umbrella to continue supporting those affected by lung cancer, to bring members the latest lung cancer information, 24 hour online support, a telephone buddy program, a card circle program, your own personal CarePages webpage to blog your cancer journey, and lung cancer advocacy opportunities that fund lung cancer research thru LUNGevity Foundation!

Lung cancer is the second most common cancer and the most common cause of cancer-related death in both men and women in the United States.

An extract from the yellow curry spice turmeric can kill off cancer cells, according to a report on BBC News. http://www.buryfreepress.co.uk/nhshealth/Curry-spice-kills-cancer-cells.5777071.jpIn a typical year, some 20,000 American women find out they have ovarian cancer, and more than 12,000 die from it.

Health insurers have lots of sneaky ways to deny insurance claims because, of course, the less they pay, the more money they get to keep. I got some good advice from professional patient advocate, speaker and radio-show host Trisha Torrey on what we consumers can do to help get coverage when the insurers are trying to wiggle out of their obligations..

1. Be persistent. Health insurance representatives generally will speak as if their decisions come from policies that allow for no variation. What the companies don’t want you to know is that sometimes when you get turned down by one representative, another may be more willing to give you the answer you want to hear.

Try this: If a claim is denied, it’s worth checking to see whether you get consistent answers from two different sources -- perhaps call again to see if another representative makes the same decision and/or speak to someone with more authority

2. Get everything in writing to even out the playing field. Insurance companies are scrupulous about keeping copies of all medical paperwork and correspondence involving your care -- including letters and e-mail correspondence. They also may record telephone conversations and, if there is a dispute about who said what and when, you’ll do far better if you’ve also kept careful records.

To play at the same level: Retain copies of all correspondence (paper and online) that you send and receive. Also keep a log of notes and details of all phone calls (date and time, the name of the person you spoke to, what you discussed, any verbal commitments, etc.). And never accept only a verbal commitment from an insurance company -- always ask for confirmation in writing.

3. If you had no choice, you had no choice. If you weren’t able to choose who your provider was, you should not have to pay higher, out-of-network costsWhat to do: Insurers may do their best to deny the top level of reimbursement, but Torrey says to be persistent in stating your case and insisting on coverage. Similarly, when emergency care is needed and you are therefore not in control of health-care decisions, you may not be liable for higher out-of-network costs. Check your policy. Also, in some states, out-of-network emergency care coverage is mandated by law4. Tell all... there’s no such thing as too much information.5. Even an insurance company can be intimidated by credentials and titles. Irate consumers aren’t very scary to big insurance companies... but doctors and congressional representatives can make them nervous. If coverage is initially denied to you for a test or other service, an explanatory call from your physician might get a different outcome6. Patient advocates know what works... and insurers know it.

Source(s): Trisha Torrey, patient advocate, syndicated newspaper columnist, radio talk-show host and national speaker based in upstate New York. She is author of You Bet Your Life! The 10 Mistakes Every Patient Makes (available February 2010). Visit her blog at EveryPatientsAdvocate.com/blog. Requirements are tightening up for screening tests that look for signs of disease before symptoms develop, and some insurers limit the diagnostic tests they’ll cover, too. Check your policy to be sure Insurers are not fans of these persistent, well-informed third parties who can help slice through red tape and are good at negotiating favorable coverage and settlements.

Believing that everything happens for a reason. Learning about people doing good in the world - unselfish good.

If I were Mayor, I'd make the world a better place by

If I were President, the first thing I would do to make the world a better place is to take a serious look at our judicial system, and Juvenile system (especially in regards to children being separated from families).