Mine order took a few minutes too. The guy didn't know how to do the discount so he just gave me a $10 gift card.

The 1 minute thing kind of bugs me because it starts after you get to the counter which can take an hour. (Last time some fella in front of me was returning his X-box without receipt.) Then when you get to the counter is takes like seconds every time. I never thought I would get the deal but... finally came through today.

At mine .. there is a shelf right behind the Service counter with the store pick up stuff already to go
and the transactions tend to be very fast once you get to the counter. Still I don't feel like starting a stop watch to try to get the deal but... $10 is good so... I like the policy too.

If you are waiting for 15-20 maybe 30 minutes, then I can understand, but to show them the confirmation and then count out the seconds because at 61 seconds you get $10 dollars seems cheap. I have worked retail and I give them slack.

I wouldn't have bothered but it took about 15 minutes today even after I got to the counter. There was a guy there harassing the person trying to ring me up about a TV that wasn't in stock and the guy took 3 phone calls while ringing me up which wasn't right.

If you are waiting for 15-20 maybe 30 minutes, then I can understand, but to show them the confirmation and then count out the seconds because at 61 seconds you get $10 dollars seems cheap. I have worked retail and I give them slack.

I agree and I think it's a stupid policy personally, 1 minute is just too quick of time to matter. But then again, it was up to someone at Best Buy HQ to come up with the idea so they should have to honor it. Now I wonder if the cashier or rep. is punished for their "slowness".

Way to go, OP! That place rips their customers a new one every day and their customer service is usually so abysmal, so why not call them on it? If they don't like customers doing this, they can cancel the policy as far as I'm concerned. Germtop!!

Way to go, OP! That place rips their customers a new one every day and their customer service is usually so abysmal, so why not call them on it? If they don't like customers doing this, they can cancel the policy as far as I'm concerned. Germtop!!

How do they rip their customers'? They have mark up. There is over head to pay. Quick count how many people were involved in getting that one blu-ray into your hands. They all have to be paid.

How do they rip their customers'? They have mark up. There is over head to pay. Quick count how many people were involved in getting that one blu-ray into your hands. They all have to be paid.

no offense but do you work for BB corporate or something?? No one is doing anything remotely shady here. Just calling them on a policy that they have and it seems like he was in the right too. sheesh. Why are you defending them so much on a written policy they have that he had the smarts to take advantage of??