This
position has primary management responsibility for directing, planning, and
implementing Process Improvement projects and major IT implementations required
to support business strategies and SCM goals tied to Service Operation,
Procurement and Service Network.

Roles/Responsibilities:
·

Assist Leadership team in prioritizing projects based on estimated
payback and needs of the business, using financial analysis and ROI
calculations
·
Identifies and routinely uses the most effective, cost efficient and
best practices to execute processes
·
Continually evaluates their effectiveness and appropriateness.
·
Drive and advocate positive change across the entire Supply Chain
·
Lead Supply Chain initiatives that reduce cost, increase capacity
and improve Net Promoter Score (NPS)
·
Lead cross functional team members through coaching, goal setting
and performance management
·
As a Change Agent expert you will be responsible for assisting in
driving cultural change
·
Develop and manage clear objectives and
plans of action for ESC-BPI IT Analyst
·
Create appropriate documentation, such as statements
of work, process flows, and project plans for the implementation of new service
programs and re-engineered processes
·
Identify and work with process owners to
ensure that timelines are met and deliverables completed in a quality manner
·
Write requirements and test results for any
project involving changes including implementations, bugs, and enhancements to
the operating system
·
Problem-solve potential alternative
solutions.
·
Must be able to evaluate project results and
offer improvement suggestions
·
Act
as a liaison between ESC-SCM and IT, IS, New Client Implementations, etc.
·
Work
with various internal and external clients to develop requirements as well as design,
test, and implement new reports for ESC-SC
.
Travel:

This position
may require travel up to 30% of the time

Some of this
travel will be overnight trips

Qualifications
·
BS
required
·
Minimum
1-2 years in supply chain at a management level
·
Previous successful experience in an autonomous role
·
Experience
in leading and delivering both IT and process improvement projects on time, on
scope and on budget
·
Successful
use of influence and soft skills to drive positive change
·
Demonstrated
ability to drive significant results
·
Ability
to lead cross-functional teams.
Must
motivate others into action
·
Ability to manage multiple responsibilities in a fast
paced environment, self-motivated, self-managed
·
Excellent attention to detail
·
Excellent
oral and written communication skills, including presentation and analytical
skills
·
Exceptional
computer skills (Word, Excel, Access, Project, or Visio)
·
Ability
to research and develop a clear understanding of all processes and procedures
related to Service Management, Contact Center, Claims, and Accounting
Preferred Skills
·

BS
required in Engineering, Mathematics, or other analytical field
·
Minimum
of five years of demonstrated experience in implementing new CI processes to
existing and newly developed systems. This includes a demonstrated working
knowledge of and experience in deploying Lean, Six Sigma, and Manufacturing Process
Reengineering.
·
Six
Sigma Quality knowledge a plus, including having a Green Belt
·
PMP
Certification
·
Strong
working knowledge of Oracle CRM and AP environments a plus
Job
Supply Chain/Logistics
Primary Location
US-VA-Sterling