A weblog by Christopher Carfi, since 2004.

Top 20 CRM Blogs of 2007

Just received word that this little space on the web was selected as one of the "Top 20 CRM Blogs" of 2007. Thank you to the editors at InsideCRM for the recognition but, more importantly, thanks to everyone who stops by to read my rantings. Your emails and comments are what keep me coming back to write more.

Below are some details from InsideCRM on the Top 6 (the Top Five plus a shout-out to the important work that’s going on with ProjectVRM). Here are the links in order:

PGreenblog"Paul Greenberg literally wrote the book on CRM (CRM at the Speed of Light, which he’s currently revamping for its fourth edition), and his blog is heavy on posts about the potential of technology — especially Web 2.0 technology — to revolutionize the way companies relate to their customers." (ed. – Disclosure: Together, Paul and I host the "Social Media and CRM 2.0" seminar series, and we are also both part of the http://www.mycrmcareer.com initiative.)

Beagle Research Group"Dennis Pombriant’s blog is strong on insight into the CRM industry and has a solid technological background, but it never becomes so technical that the average salesperson couldn’t benefit from it."

Brent’s Blog"Brent Leary is committed to working with small businesses to help them harness the power of CRM."

Philip Richardson"Microsoft Corp. Lead CRM Program Manager Philip Richardson certainly has his biases (as should all good bloggers), but he comes about them honestly. In addition to supplying a host of tricks for tweaking Dynamics and access
to all manner of useful materials for anyone who works with or is considering the Microsoft solution, this erudite Australian also uses his CRM-motivated travel schedule to maintain a virtual guidebook to
the upscale coffeehouses of the world."

The Social Customer Manifesto"There’s plenty of smarts on display about the art of connecting with customers in the era of Web 2.0. Christopher Carfi thinks his way nimbly around emerging trends —
lately, he’s been exploring VRM (vendor relationship management), a reciprocal concept to CRM that puts customers in charge of how business is done. This is a blog that you need to read if you want to know how
you’ll be selling in 18 months."

Project VRM Blog"Not only is Doc Searles a Linux whiz, he’s also drawn to the idea of VRM. You’ll find posts about such topics as open-source CRM products that put the customer in charge of relationship management, how robust VRM could help avoid mistakes in the medical industry, and discussions of open-source technology and its politics. The blog is one outlet for the Berkman Center for Internet and Society at Harvard University, the purpose of which is to study and support the development of tools that provide customers with both independence from and engagement with vendors."