Discount Mountain

I purchased 2 licenses on order# dms-307787 for software and when I tried to activate the software they came back as pirated licenses from Microsoft. I have been trying to contact this company for well over a month and all I receive is a message that I am calling outside of their normal business hours even though I am CLEARLY calling within the business hours. Emails only receive an automated response with absolutely ZERO follow up. IF this company received any positive reviews it was made by themselves posing as a customer because I have found HUNDREDS of reviews of people who all have the same issue I had.
Please DO NOT BUY FROM HERE so you do not lose any money such as I did.

Overall Rating

Date Reviewed: 01/26/2015

Geek763 from unknownMember Since: 01/26/2015

***WARNING*** "This product cannot be activated because the product key is not valid." I ordered Office 2013 (supposedly good for 1 user 2 computers) in October, now I need to install it on the second computer and I am unable to do so because MS is rejecting the product key. Discount Mountain is not answering their telephone and has not responded to the support ticket I opened over 6 weeks ago. Now I have to call Visa and get them involved in reversing the payment because I was sold an unusable software key.

Overall Rating

Date Reviewed: 12/26/2014

peterm2014 from unknownMember Since: 12/26/2014

Received a download-only product back in June that worked fine until I needed to re-format my machine. Upon re-installing Office 2013, I was getting a message that the product key was invalid. MS Support said I needed to reach out to the vendor which I've done. It's been over a week and I haven't received a single correspondence from them. Disappointing since my original transaction went well. Considering their facebook and twitter accounts are dead, my feeling is that the company may no longer be in business. I will update this note assuming I hear back from them.

Overall Rating

Date Reviewed: 12/22/2014

Hotmomma16 from unknownMember Since: 12/22/2014

I made a purchase on 12/3/2014 and was told I would get a refund in 3 business days because the download was not working with my version of windows. My order number 309418 was placed on December 3, 2014. It was a software download of microsoft office. I was not able to download the item and contacted customer service immediately who informed me that the version of windows I was using was not compatible with that software and would issue a refund in 3 business days. I never received a refund and started contacting the company last week via email and phone. I left several voice mail messages on their phone system which says it is after hours but according to their website it is normal business hours (M-F 8:30 am to 5:00 pm MST). I sent out multiple emails regarding the promised refund in which none were returned.

Overall Rating

Date Reviewed: 12/11/2014

the4kz from unknownMember Since: 12/10/2014

Very happy with download product. Needed a bit of assistance to activate. Received a prompt reply to my email with excellent instructions. Would highly recommend.

Overall Rating

Date Reviewed: 12/07/2014

jastoller from OHMember Since: 08/20/2003

(Edited December 08th by jastoller_1061420975) Product was as described. I had a question and the response back was very good. This was a downloaded software so I got it right away.

Overall Rating

Date Reviewed: 12/05/2014

bleakend from unknownMember Since: 11/25/2014

(Edited December 06th by bleakend_3754720796) A legitimate product at a great price, with great support at home in the US of A! YES!

Overall Rating

Date Reviewed: 12/04/2014

par8hd from unknownMember Since: 11/30/2007

Great customer service! Highly recommend! They go out of their way to make sure your order is handled fast and questions answered quickly!

Overall Rating

Date Reviewed: 12/03/2014

applesofgold43 from unknownMember Since: 11/26/2014

(Edited December 04th by applesofgold43_1239635200) I had a computer issue with a product I purchased from Discount Mountain -- the problem being on my end with my computer -- and my request was handled very promptly, courteously, and efficiently. Awesome customer service -- highly recommend!!!

Overall Rating

Date Reviewed: 12/03/2014

tech from unknownMember Since: 07/15/2013

(Edited December 04th by tech_8042694784) Great prices and prompt delivery. Customer service has been excellent.
Keep up the good work.
Team Eagle Computers

Overall Rating

Date Reviewed: 12/03/2014

cayoder from unknownMember Since: 12/02/2014

still having difficulty with downloading drivers etc. Due to my windows verson????

Overall Rating

Date Reviewed: 12/02/2014

DAvery1959 from unknownMember Since: 12/01/2014

It was great. Had difficulty loading the software on my computer configuration - no fault of the software or download. Jay N. was very helpful in helping me resolve the issue quickly. It was great to get the help from him even though the issue was not his.

Overall Rating

Date Reviewed: 11/28/2014

quaidstur from unknownMember Since: 11/18/2014

(Edited November 29th by quaidstur_3742558298) I upgraded my computer with discount mountain software but had an internet connection issue that I couldn't resolve on my computer after. I made about five short calls to discount mountain software due to my work schedule and talked to Jay, he ran me through all the settings, tests, etc. etc. Jay was extremely helpful and he always found time to talk to me, even after he was late to work due to a large snowstorm. My issue was eventually resolved and my computer worked properly. Very happy with the service and product that I received, very happy customer. Thank you Jay and discount mountain software!

Overall Rating

Date Reviewed: 11/27/2014

terickson269 from unknownMember Since: 11/26/2014

This was the easiest software download and install that I have experienced to date. Customer service is top notch. Value is exceptional.

Overall Rating

Date Reviewed: 11/26/2014

jrguska1 from unknownMember Since: 11/25/2014

Excellent response to order, request for assistance via email.
Email responses was less than 1 hour. Best response time I have ever had from a online software vendor.

Overall Rating

Date Reviewed: 11/25/2014

billhaleaz from unknownMember Since: 11/18/2014

(Edited November 26th by billhaleaz_6558850933) I ordered Windows 7 OS from Discount Mountain. Download and all instructions were easy to follow. And when I had some problems with activation, they responded very quickly.

Overall Rating

Date Reviewed: 11/24/2014

tomohearn from unknownMember Since: 11/17/2014

(Edited November 25th by tomohearn_8267417535) Contacted a customer service rep who helped me resolve my issue with downloaded software compatibility on my computer - problem was solved quickly with his help

Overall Rating

Date Reviewed: 11/22/2014

lmarzeles from unknownMember Since: 11/12/2014

(Edited November 23rd by lmarzeles_4281685214) Sure, at first look, Discount Mountain seems to fit in the "too good to be true (or legitimate)" category. But we just completed an order with the company that we're honestly thrilled with. I talked with someone on the phone, and she was knowledgeable and helpful. The order came through just fine, installation was a breeze, and the software runs like a charm. And there's just no way to beat their prices! Great experience, we'll definitely be back. And no, I have no connection at all with Discount Mountain nor did I receive any compensation of any kind for this review.

Overall Rating

Date Reviewed: 11/22/2014

oompaloompa31 from unknownMember Since: 11/21/2014

I needed to buy a copy of Windows 7 Home Premium for my kids laptop computer. I did an Internet search and found that Discount Mountain Software had what I needed a great price.
The purchase process went smoothly, I got my license key right away, and I was able to download my software right away.
I ran into a problem with the license key and my laptop activation. I contacted Discount Mountain Software and they took care of the problem right away. I was provided another activation key and now my laptop is activated.
I appreciate Discount Mountain Software's quick response and excellent customer service. I plan to purchase from them again based on my experience!!

I had questions, I called, they explained, were very nice and helpful. What more could you ask? I got the files and, because of my poor technology skills, couldn't get it to work. I emailed thinking that it would be 48 hours for a reply. It was only an hour or two before I received a response. Discount Mountain will have my business from now on.

Overall Rating

Date Reviewed: 11/20/2014

rarnold from unknownMember Since: 11/19/2014

Easy to find products, fast email delivery, great customer service when a problem arose.

Overall Rating

Date Reviewed: 11/19/2014

aclawson from unknownMember Since: 11/18/2014

I purchased Excel and forgot to activate it. I had to contact customer service. I was exchanging e-mails with Jay Novotny. He was more than helpful. My e-mails were returned within an hour every time. I was very surprised and happy with Jay as my customer service representative. Very positive Experience

Overall Rating

Date Reviewed: 11/19/2014

mcrain3320 from unknownMember Since: 11/18/2014

Responsive to my needs

Overall Rating

Date Reviewed: 11/11/2014

franm from unknownMember Since: 11/10/2014

i love working with you because you get the licenses almost instantly!! everything online goes smoothly

Overall Rating

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