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Job Description

Sephora Assistant Managers can work in any of the following areas within the store: Color, Skincare, Fragrance, Education, Operations or Stock. Specific duties include responsibility for opening and closing procedures and duties as Director-in-Charge (DIC) for limited periods of time. The Assistant Manager assists the Store Manager and Co-Manager with client service, sales, productivity, and operational functions. Ensures the adherence to the Sephora's culture; ensures maximum profitability and compliance with Sephora's objectives and policies.

DUTIES AND RESPONSIBILITIES

As a Role Model

Demonstrate and model client service and onstage leadership standards.

Be punctual at work and with all deadlines.

Take initiative: being able to react to situations in the moment and business opportunities as they arise.

Be perceived as a leader and maintain objective and professional relationships with brand partners, key stakeholders, cast, peers, and supervisors.

Demonstrate high ethical standards.

As a Director in Charge (DIC)

Set the tone on stage - keep advisors motivated, smiling, and servicing clients.

Observe the stage to ensure advisors follow the Sephora style of selling and service.

Observe client flow throughout the store and rezone advisors to ensure optimal coverage. Ensure that advisors are aware when a client is in their zone.

Provide effective coaching in the moment.

Make touch bases interactive and fun while presenting the financial overview of the business ("big picture").

Ensure maintenance standards and presentations standards. Assign tasks to cast members to maintain maximum productivity during down time.

Handle client complaints efficiently and effectively.

Communicate hourly reads, and zone and break changes.

Ensure that standards of cleanliness and organization are maintained by current company standards

Appropriately react and handle emergencies and loss prevention issues when opening or closing the store (in the absence of exempt team).

Create and execute the store touch base and zoning.

COMPANY OVERVIEW: SEPHORA has been changing the face of prestige cosmetics since its debut in 1970s Paris. Sephora was acquired by luxury group Moët Hennessy Louis Vuitton (LVMH) in 1997 then launched stateside in 1998, and is currently home to 200 world-class brands - including its own private label, SEPHORA COLLECTION. Sephora's curated assortment features more than 14,000 products including makeup, skin care, perfume, hair care, body, professional tools and more. Sephora is the beauty education hub, offering consultations at the Beauty Studio, a variety of complimentary classes, one-on-one service from Personal Beauty Advisors, and exclusive retail technology SKINCARE IQ, COLOR IQ, and FRAGRANCE IQ. Sephora is an international force in beauty, and its award-winning website and ever-growing presence on social-media make it the world's premier digital beauty destination.

About Sephora

Sephora, the beauty authority, revolutionized the global beauty industry with its unique retail concept rooted in a powerful combination of unparalleled brand and product assortment, distinctive store design and the beauty expertise of its sales consultants. Sephora offers clients a choice of more than 200 classic and emerging beauty brands across a broad range of product categories including skincare, makeup, fragrance, bath & body, hair care, smile care and tools, as well as the company's own private label. Sephora was founded in France in 1969 and acquired by Paris-based LVMH Mo?t Hennessy Louis Vuitton, the world's leading luxury products group, in 1997. Celebrating its 10th Anniversary in 2008, Sephora America operates 202 stores in the United States and Canada, and the world's top beauty website, Sephora.com. Sephora Europe has more than 500 stores within 12 countries and has established 30 locations in China. Thanks to Sephora's recent partnerships with HSN, a global multi-channel retailing giant, and JCPenney, one of America's largest department stores, the beauty authority is now accessible to more clients than ever before.

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