If you're a regular reader, you'll have seen me advertising an opportunity to join our team [here], and we also put the word around in more conventional ways such as a line in the local newspaper. And we were spoiled for choice ... some really good candidates. I let people know a week ago on Friday, we held a short social introduction last Monday evening ("Pizza for all") as it's important for everyone to know they're a member of the team and to know each other even if they're on different shifts and rarely meet ... and everyone has started "learning in" over the last week. We have a very impressive "crew" to see us through the coming months, and beyond.

Almost everyone together, last Monday evening. There's Rachel and Sarah, Angela, Craig and Anne, Kim and Lisa, and Phil and Helen. Not pictured - Chris or Graham. You'll be greeted by any one of four or five of the team as you check in at Well House Manor, and at breakfast and checkout. There are a couple of folks who are much more behind the scenes - putting in just an occasional appearance in person - or involved very much more on the training course side of the business.

We want YOUR course or stay to be an enjoyable one. And we want every one of our team to enjoy what they do. So we've selected people based on desire and motivation, and we're going to lengths to ensure that everyone is well trained; that's a September target, and come October each and any one of the people you'll find on duty at Well House Manor, or answering the phones or email, will be able to help you knowledgeably and efficiently; where "niche" backup is needed - such as discussing which course suits you best - they'll ensure you get a good answer within a stated timescale.

I'm very excited at the prospect of where we're headed over the coming months. We already have a busy October schedule! Welcome to our new team members - one and all!

(written 2010-09-19, updated 2010-09-21)

Associated topics are indexed as below, or enter http://melksh.am/nnnn for individual articles

G207 - Well House Consultants - Staff[4227] Happy Christmas from the Well House Manor team - (2013-12-25)[4189] Who are we - Lisa, Graham, Gypsy and Billy - (2013-10-07)[3961] Well House Staff Party - (2012-12-22)[3586] Emergency First Aid Provision at Well House Manor - part of the service - (2012-01-19)[3490] How not to call when job seeking ... - (2011-10-20)[3460] Flying Colours! - (2011-09-28)[3425] Our National Autograss Champion, from Melksham - (2011-09-08)[3311] Exhilarating day! - (2011-05-30)[3212] Well House Manor - a home from home for the business and leisure guest in Melksham - (2011-03-26)[3201] A change to the Well House team - thank you and good luck, Chris - (2011-03-14)[3103] Thank you - and Happy Christmas - (2010-12-24)[3051] Positively reforming the system - could it be done? - (2010-11-14)[2934] Not so much software training - more hotel keeping! - (2010-08-25)[2775] Declarations of interest - knowing where you stand with people - (2010-05-22)[2772] Graham Ellis - Summary of Training Record - (2010-05-21)[2566] Excellent staff make for excellent hotel - (2010-01-07)[2164] Updating my public profile - Graham Ellis - (2009-05-09)[2050] Why the Pony Tail? - (2009-02-21)[2044] Please Trouble me - (2009-02-16)[2009] The Royal Mail Receipt - (2009-01-26)[1324] Well House Manor appoints a General Manager - (2007-08-28)[1141] A strong team broadens the professional coverage - (2007-04-10)[1083] Behind the scenes - (2007-02-17)[1065] Graham Ellis - an Introduction - (2007-02-05)[1002] Meet the neighbours - (2006-12-20)[972] Both one team and two - (2006-12-08)[895] Welcome, Martin - (2006-10-16)[862] 4 weeks to go - (2006-09-11)[578] Woman screaming at me - (2006-01-26)[393] Trainer answers phone - (2005-07-28)[371] The training team that's looking out for you - (2005-07-07)[185] Who am I? - (2005-01-21)[168] Welcoming Leah Davies to our team - (2005-01-04)[88] Getting the right level of trainer - (2004-10-14)[41] A Thousand and four words - (2004-09-07)[10] What do you look for in your IT trainer? - (2004-08-10)

M300 - Well House Manor - Behind the scenes[4365] The changing face of Christmas - (2014-12-26)[4302] Sunday is never quiet at Well House Manor - (2014-09-21)[3844] Rooms ready for guests - each time, every time, thanks to good system design - (2012-08-20)[3743] Sunday - no longer a day of rest - (2012-05-28)[3093] How many toilet rolls - hotel inventory and useage - (2010-12-18)[2961] Initial handling of phone calls and walk in visitors - (2010-09-19)[2916] Testing the robustness of our hotel and training systems - holiday and sickness times - (2010-08-11)[2910] Robust - testing the system - (2010-08-09)[2396] Easing off in our 50s? - (2009-09-06)[2247] A day in the life of a hotelier - (2009-06-18)[2125] We have lost a regular business guest - (2009-04-10)[1991] Rules for a King - (2009-01-13)[1973] Required Request - (2009-01-03)[1957] Why are cooks bad tempered? - (2008-12-22)[1948] Blame Culture - (2008-12-17)[1904] Ruby, Perl, Linux, MySQL - some training notes - (2008-11-23)[1900] Table Topics - (2008-11-22)[1854] Three Seasonal Pictures - (2008-10-25)[1637] Providing exceptional service - and carrying on doing so. - (2008-05-09)[1571] Await guests in the early hours - (2008-03-12)[1520] Terms and Conditions - Hotel, England - plain English - (2008-01-26)[1515] Keeping staff up to date on hotel room status - (2008-01-22)[1490] Software to record day to day events and keep an action list - (2007-12-31)[1441] On cancellations, rebooking, and pricing schemes - (2007-11-22)[1371] Hotel in Melksham at Christmas - (2007-09-29)[1369] One business, four different angles! - (2007-09-28)[1319] Customer feedback - lifeblood of a business - (2007-08-25)[1311] What do people look for on a hotel web site? - (2007-08-20)[1285] In the army, or in civvie street? - (2007-07-31)[1189] Meet, greet and welcome - (2007-05-16)[1179] Sizing sheets and other domestic issues - (2007-05-07)[1159] It can take more that one plus one to get two. - (2007-04-22)[1105] A week is a long time in the life of a conference centre - (2007-03-10)[1000] One Thousand Posts and still going strong - (2006-12-18)[951] What happened at Geekmas - (2006-11-28)[939] Swipe cards for hotel rooms - Security issues - (2006-11-23)[931] Before and After - Well House Manor - (2006-11-18)[927] Hotel door furniture - (2006-11-15)[897] Too much for the National Trust - (2006-10-18)[868] Smoking, or no - (2006-09-16)[813] Monday Morning at Well House Consultants Melksham - (2006-07-24)[769] King Edward VII - days of empire - (2006-06-20)[742] A visit from the solicitor - (2006-06-03)[677] Sympathetic development - (2006-04-09)[203] Holes in on line information - (2005-02-05)

This is a page archived from The Horse's Mouth at
http://www.wellho.net/horse/ -
the diary and writings of Graham Ellis.
Every attempt was made to provide current information at the time the
page was written, but things do move forward in our business - new software
releases, price changes, new techniques. Please check back via
our main site for current courses,
prices, versions, etc - any mention of a price in "The Horse's Mouth"
cannot be taken as an offer to supply at that price.