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Overview

A trendy downtown stay, among hip dining, shopping and nightlife spots – a handpicked hotel so good, we can’t tell you the name until after you book

The Lowdown

As far as NYC gastronomy, nightlife, art and entertainment are concerned, it’s hard to beat the Lower East Side. From housing immigrants in the early 20th century, this neighborhood has transformed into a different kind of international hub, boasting everything from a Japanese boutique to taquerías to iconic Katz’s Delicatessen. Nowhere but here can you hop from the 1900s apartments of the Tenement Museum to the cutting-edge galleries of the New Museum in the morning, then spend the afternoon perusing high-end consignment stores, have dinner at an Argentinean steakhouse, and get dessert at a gluten-free bakery.
For your stay, pick a hotel that caters to travelers from near and far. This award-winning getaway is proud to serve as a comfortable, convenient and appropriately stylish base, among some of the best restaurants and nightspots. (It even has a popular eatery and bar of its own.) With a sleek bath, an HDTV and luxurious bedding, your room will be a fresh, modern retreat, after your full day of sightseeing, shopping, dining and drinking – and a lovely place to rest up for another. That is, if you don’t spend the night dancing on a local rooftop.
*After you book, we’ll give you the name of this Hush-Hush Hotel.

Reviews

4.5Very Good1070 Reviews

Amazing birthday trip!

Reviewed 16 hours ago

We stayed for 5 nights in May for my birthday. Very impressive and welcoming on first impressions, friendly and helpful staff. Spacious lobby and amazing views. I had booked this hotel because I wanted to explore the Lower East Side. So I assumed the room from the photos published looked like they had an amazing view. However, I was disappointed when I was allocated a room on the 6th floor. It was very dark, although very big with two double beds overlooking the street. However, I did not book this hotel for a dark large room, I imagined a light, airy room with views. I was travelling with my husband so did not need two beds. So I went to reception where I informed the lady that I did not like a dark room, and wondered if there was any way I could move to a higher floor with a view. She told me they were fully booked but would see what she could do. I felt that it was unlikely I would be moving room, however that evening, I received a letter informing me that they were able to move us to a different room the next day! I was so grateful that my request had been listened to, what good customer service!
We were moved to the next room on the 19th floor the next day! This room made my holiday! Wow, stunning views, bright, airy room. The bathroom was gorgeous and very spacious.
The staff here are really helpful and listen to their customers. I loved the bright communal spaces of the hotel, the design, how clean it was and the welcoming staff. Highly recommend and will return!

Suprisingly central

Reviewed 2 days ago

I have previously stayed near grand central when I last visited New York. We decided to go for a bit more of an ‘edgier’ feel in an area away from the classic hustle and bustle. There are 3 subway stations within a 15 min walk (closest 5 minutes) with Chinatown and little Italy a short walk away. We opted for a room with breakfast that had a generous breakfast allowance, with a good selection of delicious options. The rooms were well thought out with all expected amenities. The heated floor in the bathroom was a touch of luxury.

Great location, below average hotel.

Reviewed 2 weeks ago

I would have given it a below average rating, but the location and terraces in some of the rooms saved it. This hotel is in a great area. There are a lot of restaurants and bars walking distance from the hotel and easy access to subway. The one unique characteristic in this hotel is that some of the rooms on the 7th floor have very large terraces, especially for NYC standards, you can have a party in them. Also, it will not break your wallet to do an upgrade. I chose this hotel because of those two things, the location, and spacious terrace. Other than that the hotel rooms are really worn out and it shows. I do consider it overpriced because of all the wear and tear the room showed.

The check-in was smooth, we got there early around 12 pm and the room was not ready yet, we were told that someone from reception would call us when the room was ready but that never happened. We went for a walk and had lunch we came back at 2pm, I asked at the front desk and told me that the room had been ready for a while and I never got a call. If you can't provide a service, just don't offer it.

The room we stayed in was on the 7th floor with a large terrace. As soon as we walked in we saw staring back at us a curtain with many holes, it was so bad that if you did not open it and seen the view you would have thought you were in a motel in the middle of nowhere. Then, there was all the dust, they don't clean, our first experience in the room was sneezing, full of dust everywhere you look. An old yellowish dirty rug underneath the bed made it all worst. The shower also had a problem, only the handheld showerhead worked, the "rain showerhead" straight overhead never worked. Those were the main problems in the room. The housekeeping does come in every day, but they seem to only make the bed and clean the bathroom, everything else stayed with layers of dust.

The rooftop bar is great, we did enjoy going up during the sunset and at night. Don't have breakfast at the hotel, the coffee is too expensive and right across the street there is a great coffee shop, walk around and eat at different places. Overall is an ok hotel and what makes it okay is the location and for us, the terrace we did use it a lot, especially at night, other than that is average or below.

Ideally situated

Reviewed 3 weeks ago

The room was clean, good bedding and large shower, free WiFi worked everywhere in the hotel and you have usb plugs ! The hotel employees were helpful and attentive. The doormen were friendly and smiling.
The view from the lobby (14th floor) is pleasant and the place is cosy.
The location is ideal !

Carvey made my trip!!!

Reviewed 4 weeks ago

This is a wonderful hotel - great location, great amenities and a great bar and restaurant (Mr Purlpe). But the one thing that makes this hotel stand out about any hotel I have ever stayed at (and I travel a lot) is the staff, in particular Carvey. This guy is good. He makes you feel like he is welcoming back a friend. Very friendly, efficient and he truly goes about and beyond. I highly recommend the Hotel Indigo LES for business or leisure!