Over the past few weeks we have had quite a few clients call into our shop in Broomfield with the issue being their Apple Laptop won’t turn on. Apple’s are generally very high performing machines so when we start getting calls with the same issue on an Apple laptop that is definitely not the norm.

Typically when a customer calls in indicating that their Apple Laptop won’t turn on there are a number of things that could be causing this type of issue. First we have to drill down exactly what they mean. Sometimes they are calling because they have a black screen and the laptop literally will not come on. In other instances, they mean that their Apple Laptop is is stuck in a Boot Loop or the Apple startup screen.

Won’t Power Up at All

If your MacBook or Apple Computer won’t power up at all most likely the problem will end up being a dead battery, a bad AC adapter, power supply, or it can even mean you have a bad logic board.

Stuck on Startup or Apple Logo

When you turn your computer on and see is a spinning wheel this is an issue that needs your attention. First and foremost, if you haven’t been backing up regularly you are going to want to backup all the data from the computer onto an external hard drive to ensure you don’t lose your data. Reasons for a Boot Loop can be a bad peripheral or peripheral cable. RAM issues, a bad hard drive, or most significantly a hardware issue.

Possible Update Issue

We will always ask our customers if the issue started after an OS update. The reason being is that periodically an operating system update can wreck havoc on your computer. If possible, try to isolate when the problem started and if there was something that happened right before the incident such as an operating system update.

If you are having an issue with your Apple Laptop not powering up at all or being stuck in a Boot Loop bring your computer into a reputable local computer shop that has experience with these types of issues.

If you have an Apple Laptop that you are having an issues with in the Denver area you can call 720-746-9763 to make an appointment with one of our Apple Computer experts today for your MacBook Repair today!

Code Blue Computing is an I.T. Company and Computer Repair shop headquartered in Broomfield, Colorado that provides Onsite, Remote, and In-Shop Computer Support services throughout Metro Denver.

We get a lot of computers and laptops brought into our shop in Broomfield, Colorado every day. The #1 complaint when customers bring their computer into our computer repair shop is “My Computer is Running Slow”.

Many times we can assume that a slow running computer automatically means a Computer Virus. While many times this certainly is true, many times it is not.

Signs That Your Hard Drive Might Be Failing

The Computer is running slow or it takes a long time for open files or documents

Your computer keeps crashing or you are experiencing frequent blue screen of death occurrences

Files seem to be disappearing

Folder names appear to be changing

Hard drive is not spinning when it should be or is excessively noisy when spinning

When you turn the computer on it takes a really long time for it to start up

Unfortunately what most people do when these things start to occur is to shake it off, ignore it, and hope it will go away. However, what can be a fairly inexpensive repair can turn into a very expensive data recovery on a frozen hard drive. At the first hint of trouble call an expert. Call an independent local computer repair shop and get your computer checked out. If you don’t currently have a trusted advisor in this area do a Google search, look at the reviews, BBB rating, social media pages for a good one.

9 times out of 10 when you bring the computer in early you are going to be able to get the repair completed more quickly and less expensively than if you wait until the computer is not working at all.

What Else Can You do to Avoid These Problems?

Have routine maintenance performed on your computer performed twice a year. If you want to extend the life of your computer this is a must do.

If you have a laptop make sure there is proper ventilation don’t use it on the couch or on your bed just sitting on top of the blankets. Make sure there is proper airflow around your computer

Install operating system updates

Defrag the hard drive

We do have a concierge option for our clients as well where we are able to remotely perform maintenance and well as monitor their computers hardware. That enables US to notify our clients when they have a computer issue not the other way around. We will get notification when you have a hard drive issue and will have the ability to get the rectified for you before you have one minute of downtime. Our monitoring service allows us to catch hard drive failures, fan issues, software issues, as well as computer viruses.

Code Blue Computing is a Computer Repair Shop and I.T. Support Company in Broomfield, Colorado. Specializing in Computer Repair, Virus Removal, Data Recovery, Cabling, and Computer Support Services.

If you have questions about your computer or are interested in learning more about our concierge monitoring service give us a call at today at 720-746-9763.

Broomfield, CO – March 26, 2018 – Code Blue Computing, a locally owned Computer Repair Shop and I.T Support Company, will celebrate the Grand Opening of their new location in Broomfield at 26 Garden Center, Suite 1A, Broomfield, CO 80020 on April 14th, 2018 from 9:00 AM until 1:00 PM with a Community Open House to benefit local Non-Profit Broomfield FISH.

Code Blue Computing recently celebrated their 8th year in business, the last 6 being headquartered in Broomfield. They recently relocated to a new larger location to better serve the Broomfield Community. The space they moved into was previously the intake office for Broomfield FISH. To celebrate their Grand Opening, Code Blue Computing will be having fundraiser for FISH. They will donate $20 from every PC or Mac Tune-Up Service purchased during the month of April to Broomfield FISH.

Expressing her excitement about the Community Open House , Code Blue Computing’s President, Jeri Morgan stated, “We absolutely love being part of the Broomfield community. We found it fitting that we would be moving into what had been the offices for a Non-Profit that is so near and dear to our hearts. Giving back to our community is an important part of who we are as business owners. My husband Bill and I both think it is important to incorporate the causes and Non-Profits that our family cares most about directly into our business.”

Jeri continued, “We had long outgrown our previous space and are excited to show off our brand new space to current clients and to Broomfield on April 14th!” Code Blue Computing’s Community Open House is open to the public. Anyone can stop by to learn about the shop, or grab a pastry and participate in the raffles.

About Code Blue Computing

Founded in 2009, by Jeri and William Morgan. The locally-owned and family-operated Code Blue Computing is Denver’s premier IT and computer support service with over 20 years of proven experience. The business offers laptop and computer repair, networking service, server maintenance, spyware and virus removal, data recovery and back up for both, business and residential customers. Code Blue was named the 2012 Small Business of the Year by the City of Thornton and the 2014 Emerging Business of the Year by The Broomfield Chamber of Commerce.

90% of the time when a customer brings their computer into our retail repair facility in Broomfield, Colorado the first complaint they have about their machine is “My Computer is So Slow.” We feel you.

When you have a computer, a laptop, or a Mac there could be a wide array of issues that would cause that computer to run slowly.

Top Reasons Your Computer Might be Running Slowly.

Programs running in the background. Many times your will have programs constantly running in the background or launching at startup that don’t really need to be.

Reboot. How long has it been since you have rebooted your computer? There are updates coming at your computer from many applications daily. Truth be told most of us if given the option will choose to reboot later and well just never do. There are a lot of processes running in the background at any given moment on our computers. Give yourself and your computer a break every so often and shut it down. If you computer is running slow go the start and turn off computer route to see if that doesn’t help to improve performance significantly.

Memory. Our computers require a lot of memory to perform at the optimal level. What was required when you purchased the computer may not be the same as what is required now. If you are doing any sort of graphic intensive work at all you are going to need a minimum of 4GB RAM to be able to do that. Many computers do not have the memory maxed out and this is one of the least expensive upgrades that will significantly improve your computers performance.

Hardware or Software Issues. The cause of your computer running slowly could be a hard drive that is malfunctioning and is about to fail, or it could be that your computer is overheating because the CPU fan needs to be replaced, or you may be running your computer on an old version of Windows or for some reason updates on your machine are not up to date. As a lay person unless you are taking your computer in for checkups many of these types of issues simply won’t be discovered until you are at mission critical.

Insufficient Hard Drive. There are a few things that could be happening here you may have a hard drive that simply is at capacity or not big enough for your storage needs. If that is the case you are going to have to purge or upgrade to larger hard drive. You may have a computer you have had for a few years, with an older processor and a standard hard drive. What you can do here fairly inexpensively is to add a SSD (solid state drive) this is the one upgrade that we can do in our shop that will turbo charge your computer. You will go from a start up running 3 minutes to 20-45 seconds.

Is Multi Tasking Your Middle Name? Okay, let’s get real here. How many programs do you really need to have open at the same time? Are you really updating a spreadsheet, writing a Word document, updating your Quickbooks file, and editing a video at the same time? Your head would explode if you tried to do all of those tasks at the same moment. Periodically, when you do this between active open tabs and the ones you have minimized your computer is at max capacity. Try shutting some programs down and see if that helps your performance issues.

How Many Browser Tabs Do You Have Open Anyway? The more tabs that you have open the more resources it requires from your computer. Do yourself and your computer a favor and just let some of those go and see if it doesn’t speed up performance.

Are You Dirty? When was the last time you had that computer opened up and cleaned internally? Here is the truth. The fans that help keep your computer cool are also pulling dust and dirt inside your computer. If your vents become obstructed that will cause overheating and will lower the lifespan of your computer or laptop. You wouldn’t believe the years worth of dirt and grime that we find when we open computers up in our repair facility. The computer should be cleaned out at least once a year.

Viruses. The #1 reason that customers are saying “My Computer is So Slow” is viruses. You may have anti-virus installed on your computer or you may have an expired copy of an anti virus running on your machine. Anti-Virus programs are much like the flu shot. They will get 90-95% of the viruses out there but on occasion there will be some that slip through. Viruses, Malware, and Adware can be slick. You could have a computer virus and not even know that you have one.

If One Anti Virus Program is Good Two is Better? No. We see this quite a bit in our shop as well. We have people that have downloaded a few different anti virus programs on their computer. This is never a good idea? Why? Well, because the two programs are going to be fighting one another, each thinking the other is malicious software. Another thing to watch out for is that some anti-virus software programs are notorious for absorbing a ridiculously high portion of your system resources. You want to choose a program that performs well as far as catching viruses while at the same time is not significantly downgrading the performance of your machine. In the end, do your research and choose the best anti virus for your needs and keep that choice to just one.

What Should I Do?

A computer is a piece of machinery much like your car. To perform at its best levels a computer should have a checkup or a tuneup 1-2 times per year. Find a reputable, local computer repair shop that you trust. Make sure that they perform all repair work right there, in shop. Let them help your get the best performance possible out of your computer. Many shops even have maintenance plans where they are able to monitor your computers performance year round and will notify YOU of an issue, not the other way around for a nominal fee.

If you are in the Denver area and looking for a Trustworthy Computer Repair Shop or Professional Computer Support for your business you can give us a call at 720-746-9763!

We do a lot of Networking in and around Denver where our business is located. I have to tell you I am still shocked when I get a business card from someone and see @gmail.com for their email address. Not to mention the periodic @yahoo.com, or the Unicorn @aol.com free email applications.

Why Having a Gmail Email Address for Your Business is a Bad Idea.

You don’t look professional, you just don’t. In this day and age it is very easy to get an email address with your domain address. If you are a gmail fan good for you. Use it all you want; just do not have it as your email address. When I see this I automatically think this business is not real or this person doesn’t take their business seriously.

Online Security. As business owners we are always leaving our business cards around town, bulletin boards, coffee shops, etc. It is very easy for someone to create a very similar email address to yours and potentially attempt fraudulent activity. Additionally, free email accounts are periodically hacked or simply shut down by the service for no reason. As a business owner, you cannot afford to be unable to access your emails.

Data Breaches. In 2016 we found that Yahoo had roughly half a billion users data compromised in one of the largest Cyber Attacks ever. The truth is these big companies are constantly under siege. There is no way to no way to see or know where your data is being stored, and the security of those networks, etc.

HIPAA. This is important. Are you in any way, shape, or form in the medical industry? You cannot, I repeat cannot send emails to your clients that are not encrypted. A free email provider cannot provide this. We see this one day in and day out. If you are in this industry, this is of the utmost important to rectify immediately. Therapists, Chiropractors, Doctors, Dentists, Physical Therapists, etc. this rule applies to you.

What does a business grade email look like?

Hosted exchange with Office 365 changed everything for business owners. This is an extremely economical solution that gives you a whole suite of power business applications.

Encrypted Email. If you are in the medical or financial industries you are able to get the encrypted email feature that your industry requires.

Calendar, Contact, and Email Syncing among all Devices. This one is huge. If you have free email you are trying to accomplish this through POP3 it probably isn’t going well. The power of syncing with hosted exchange will amaze you.

Calendar Sharing. You have the ability to share your calendar with co-workers and teammates allowing for maximum efficiency and collaboration.

More Efficient Search Feature. If you have ever tried to find an email you have experienced one of the biggest downfall of non business class email solutions. The search feature with Microsoft Hosted Exchange is powerful and you will become spoiled quickly with this feature alone.

Disaster Recovery. You have the power of Microsoft behind you. They are up 99.99% of the time, have built in the strongest security and backup solutions as well as including Spam Filtering, Virus Removal, and email continuity services.

If you are using a free email service for your business the first step is to get to work on rectifying that situation for your business. Microsoft Office 365 and Hosted Exchange are a no brainer for businesses ranging in size from 1 user all the way up to thousands of users. We can easily and effectively migrate your to Hosted Exchange over a weekend with zero disruption to your business.

The truth is for those of us that are Mac users our computers are most definitely an investment. When shopping for a Mac you can definitely experience a bit of sticker shock. Most of the calls that we receive regarding older Mac computers are that they are slow and the performance has significantly decreased.

The main question usually is “Do I Upgrade My Mac Now or Should I Replace it?”The good news is, if you have an older Mac you may not need to replace it yet.

3 Things You Can Do to Increase the Performance of an Older Mac Computer

Max the Memory. One of the lease expensive computer upgrades you can do is to add memory. If you find that your Mac is running sluggish check the memory capacity of your system a Memory Upgrade may just do the trick!

Upgrade the Operating System. Check to see if your computer operating system can be upgraded. If you are on an older Operating System such as El Capitain you may want to consider upgrading to High Sierra. High Sierra has an upgraded user interface and has some great new features that previous versions did not. Features such as unlocking your Mac with your Apple Watch or the Universal Clipboard that allows you to cut and paste across multiple devices and our personal favorite the syncing of your desktop and documents across all your Macs. If you work from home that document now will be accessible at work even if you had forgotten to save it in a shared folder.

Replace the Hard Drive with a Solid State Drive. This one upgrade will be worth its weight in gold. On average, an SSD is 100 times faster than a traditional hard drive. Your computer will boot up in seconds as opposed to several minutes. There will be virtually no waiting for anything that you need to do on that machine.

You can save yourself a ton of money by simply upgrading your Mac instead of completely replacing it. Unfortunately, the newer models coming on the market appear to have the SSD soldered directly into the logic board which means you will never be able to upgrade those models. For those of us with older Mac’s perfoming an upgrade is a viable solution to take us well into the future with a solid computer.

Mac Computers are great machines, so why wouldn’t you do everything you can to extend the life of your investment.

If you have any questions or concerns at all it is always best to take your computer to a reputable, local computer shop for their advice on whether your Mac is a good candidate for an upgrade and how best to proceed.

Day after day, we get multiple phone calls a day that start out “What is wrong with my computer?” A loaded question? You bet it is.

Top 5 Computer Issues

My Computer Had a Windows 10 Update and Now…

Let’s face it, by and large most times updates to your computer take place without a hitch. However, when they go wrong typically they go really wrong. Sometimes we will get a call that a clients computer is stuck in never ending spinning circles. Definitely, a Windows 10 issue. If someone calls our office and suddenly cannot print or scan, or complains of suddenly getting error messages our first question is “Did your computer recently go through a Windows update?” If they answer is Yes, we know what direction to go to solve their issues.

My Computer Won’t Turn On…

If your computer won’t turn on there are a few things that could cause that issue. Sounds silly, but check your power strip or surge protector. Many times the off switch has inadvertently been switched. Before you do anything, check this. Next check your power cord for any damage or fraying. It may be time to replace the power cord. If everything looks good reconnect all the cords and try to power up again. One of the last things to check is the power supply. If your computer had been periodically powered off, had a bit of a burning smell, or was randomly freezing you more than likely have a bad power supply.

There Are Lines Running Through My Computer Screen…..

When we get a call at the Code Blue Computing office with someone reporting that there are lines running through their computer screen there are many things that could be causing that issue. Check all your monitor and video cables to make sure the connections aren’t lose. Tighten those connections and if it persists you can switch out the video cable. The video card may have worked itself lose inside the computer and just needs to be reseated firmly in place. You video card or monitor drivers may be out of date. After you have checked all of these items, you most likely have a failing monitor.

My Computer is Making Loud Noises…..

Your computer will tell you a story if you take the time to listen to it. When it comes to noises the sooner that you deal with it the better the outcome. When you hear a rattling or a hum that is more than likely your fan starting to go out. However, if you hear a clunking noise; that is your hard drive starting to fail. Do not pass go, do not collect $200 get that computer to a professional right away to ensure you don’t end up with data loss. Generally speaking, a quiet computer is a healthy one.

My Computer is So Slow….

This is the call we get most often from clients. Their computer is running super slow and they just can’t take it anymore. Almost always when we get this complaint it is due to computer viruses. Some clients come in with no anti virus on their computer at all, other have anti virus that have expired, and some do have a current anti virus program on their computer. Anti-virus software is similar to a flu shot. It is going to catch the largest majority of viruses out there, some will slip through. That is why a PC or Mac Tuneup at least once a year is important. If you have an older computer it is going to be slower because that computer was manufactured with a slower processor. In this case, the best thing that you can do to improve the performance after the tuneup is install an SSD (solid state hard drive). You will be amazed at the system performance after this inexpensive upgrade.

Although computers have come down in price a great deal in the last few years, they still are a significant investment. If you take care of your computer, you can expect it to last you for many years to come. At a minimum, have a PC or Mac Tuneup performed on your computer once a year. Establish a relationship with a local computer shop so that you have a trusted advisor you can turn to before you have an emergency. No matter where you are, there are great shops and technicians out there that will help you take care of your computer.

As you heard last week, Mecklenburg County in North Carolina is the latest to fall prey to a Ransomware attack. The attackers demanded a $23,000 ransom from the County. The County refused to pay the ransom.

These ransomware accounts are significantly increasing month after month. If you are a business owner of any size, there are things that you can learn and solutions you can implement to protect your business.

What Should Our Company Do?

Employee Training:

When it comes to ransomware attacks this is the biggest issue. Most of these attacks are being spread through phishing emails. This case is no exception. An employee clicked on an attachment in an email and this spread the encryption virus throughout the entire network for Mecklenburg County. You should be supplying all employees with thorough training on this topic. Additionally, you should periodically be testing the training. Testing? Yep. Sending faux phishing emails to employees to see if they are being opened or not. Better you find out this way then when your company screeches to a halt.

Security Assessment:

Get a Security Assessment from a reputable I.T. company. Whether or not you feel confident that your computer network is secure, get a security assessment to find out for sure. If there is a security hole you want to find this out ahead of time instead of later from criminals.

Spam Filters:

Make sure that your I.T. Provider or Staff in installing a good spam filter for your company email. With the vast majority of cyber attacks coming in through email once of the best things you can do as far as offense is utilizing the spam filter to limit the number of these making their way through to your employees.

Security Updates:

We run into problems with this one all the time. How many different software programs is your company running? Security updates are being release all the time by each one of them. It is imperative, that this is managed to ensure that all workstations are being updated and the latest protection is active across the board throughout your organization.

Backups:

Backups. Backups. Backups. Every single company needs to have backups. Offsite backups at that. Worse case scenario you just reinstall the data from before the attack and go about your business. You need to have backups and your I.T. Support Team should be checking these backups multiple times per year to ensure that there are no issues. No corrupt files, ensuring correct data is in fact being backed up, etc.

I am too small to matter.

False.81% of all businesses falling prey to cyber breaches right now are small businesses just like yours. The truth of the matter is that no matter what size your company is you need to get real about security and real quick. These attacks are not going away, they are escalating and becoming more advanced every day.

97% of these attacks can be prevented. Be honest with yourself about your business. Could your survive being down for 3 hours, 1 day, or 2 weeks?

How long can you afford for your business to be down?

If you take preventative steps now and really run your organization like it is a business you can avoid exactly the situation that Mecklenburg County found itself in. Make sure you never have to decide whether to pay the Ransom or pay in the time to get your systems back online.

Code Blue Computing is the leading I.T Support provider to small businesses in Denver. Call us today for a security assessment for your organization at 720-746-9763.

The number of calls that we have been getting related to computer tech support virus scams into our office has been increasing significantly over the last few months. Truthfully, it has grown in sheer number of clients affected and dollar value as well.

How it All Starts.

A client typically will get a phone call from someone claiming to be with their “tech support” company or with various other claims. The claims have run the gamut from claiming to being with Microsoft and being able to see the customer has computer viruses to asking about newly purchased equipment such as a modem exposing the client to viruses.

What do They Want?

These scammers want two things remote access to your computer and your money. Once they have remotely accessed your computer they are going to charge you anywhere from $200 to $1000 for a computer problem that you never had. Yes, you are in fact paying these folks to give you a computer virus. They run your card and you assume all is well again.

Hello?

Yep, sometimes as soon as the next day these scammers are calling you again. They will keep calling until you turn the tables on them or you run out of money. We have seen people who have lost thousands of dollars in these scams. Threats, intimidation, or even a new tactic where they claim they are calling to refund your money and just need your banking information to do so.

What Do You Need to Know to Protect Yourself from a Tech Support Scam?

Be on Alert!

Be wary of anyone claiming to be with Dell, Microsoft, or Apple claiming to be able to see an issue with your computer. This just does not happen. Ever. Also, suspicious is someone claiming to be “your tech support” but you have never worked with them before. If someone calls you out of the blue reporting a computer issue, hang up on them!

Do Not Allow Them to Connect to Your Computer.

Many times what starts out innocently enough goes South. If you are on the phone and start to get suspicious that this is a computer tech support virus scam, do not allow them to connect to your computer. If they have already connected, shut the computer down. Many times they will have your screen locked so you cannot shut down and give you a message that if you shut the computer down irreparable damage will happen to your computer. Bunk. You unplug that computer if you have to but break that connection as quickly as you can. If they have connected to your computer you need to change all of your passwords, notify your financial institutions, and get your computer to a reputable local computer support company.

Find A Local Computer Support Company.

Many of these tech support scams occur because the client does not have an established relationship with a local company. Do some research find a local company with good reviews BEFORE you have an issue. Utilize their knowledge as your technical advisor and then with one of these tech support scams comes your way you will know it from the get go. You already have a tech support company and they are not it.

If you have even been the victim to one of these scams, don’t feel bad. These are criminals and they are very good at what they do, thousands of people fall for these scams every single year. If you would like more information on this topic the Federal Trade Commission is a good resource for this.

If you think you may have fallen prey to one of these scams or have questions you need answered, feel free to contact Code Blue Computing anytime.

Office 365 and Microsoft Exchange online have really changed the game for business owners. In the past to be able to utilize exchange you needed an on premise mail server and software that could be a little pricey for some business owners. Office 365 has changed that. Business owners are able to harness the power of Exchange online for as little as $5 per user.

Why Would Your Migrate to Microsoft Exchange Online?

Dollars and Cents

If your business is currently utilizing Exchange with an on premise server switching to the online version could really be the way to go. Your business will save big time money in hardware and software purchases. Generally you would be looking at multiple thousands of dollars. Not to mention, monthly support for this hardware as well. Additionally, the need to budget for upgrades every few years go out the window with Cloud based solutions such as Office 365 and Exchange online.

Ebb and Flow with Your Business

In the past adding or deleting email accounts and users could be an experiment in terror with the I.T. department. You would have to plan in advance and get requests submitted to activate and deactivate users. Exchange Online makes it extremely easy to add or delete email accounts through the cloud based interface. You can definitely assign this task to someone outside of the I.T. department to manage for you. Businesses need the ability to easily scale and this is one way in which your business can contract and expand on demand.

POP Goes the Weasel

If your business is currently using POP3 or IMAP email accounts. Many companies report being frustrated with errors messages popping up constantly and the inability to sync across devices. The truth is at this point in time POP3 and IMAP simply are not enterprise level solutions for your business, no matter the size. When you get a new computer you no longer have to move the PST files to maintain historical access to your emails. They are there. When you delete an email on your desktop it doesn’t show up on your phone. Syncing is a beautiful thing.

Simplicity

As an organization grows, managing licenses for different software across different devices and users in a company can become cumbersome. Your email plan includes the Microsoft Office suite. You will not only get the email plan but the Office software to go with it for each email account. How many times has an organization been setting up a new user and needed to get another copy of license for office for that computer? This goes away and users will always have the most recent version across all devices.

Security and Compliance

Exchange Online has security features built in that many companies simply could not afford on their own. Medical practices with HIPAA requirements of encrypted email have a solution built in to Exchange online that easily allow all users to do that. You have the ability to preserve and archive mailbox content for things such as litigation or compliance audits. We still recommend that organization have security layers in addition to what is provided by Microsoft to protect your organization.

If you are looking to increase productivity within your company or are trying to decide if Microsoft Exchange Online is the right move for your company we can help. We have Microsoft Office 365 Consultants on staff that can help you work through the specifics of your organization to make the right decision and to facilitate a seamless migration if that is the way you decide to go. Our consultants can easily help no matter where you are located remotely.