Re: Packet Loss again

on ‎21-11-201808:35

Hi djwilliams100,

Apologies for the lag issues, looks like the upstream noise (SNR) shout is a good one, networks are investigating on ref. F006635192, estimated fix date is today, though just drop us an update if you'd like any further help,

Re: Packet Loss again

on ‎26-11-201821:37

Hello again djwilliams100,

Sorry about that! Since we last spoke it looks like we've raised an SNR fault in your area under ref: F006635192 which is due for review on the 30th. This fault is known for causing slow and intermittent connections. Please keep in touch and we'll provide updates.

Re: Packet Loss again

Sorry about that! Since we last spoke it looks like we've raised an SNR fault in your area under ref: F006635192 which is due for review on the 30th. This fault is known for causing slow and intermittent connections. Please keep in touch and we'll provide updates.

Thanks for your patience,

Take care.

Is there any update? I'm currently hard down again. This is twice in less than a week.