The random reboots were a big problem for some at launch and there was also the squeaky back panel. Many returned their kindle keyboards because the back panel was squeaking and they thought that the casing would come away. Many also returned their kindle because of the rebooting and freezing.

So some of them had squeaky back panels from the factory? I thought I'd just sprung the clips when I rebuilt it to replace a cracked screen. Now I feel better about my handiwork! Thanks!!!

Also, people are becoming more and more demanding, so there will be more and more bad reviews when even the slightest problem crops up. Also, remember that many people on the internet are basically morons with titanic mood swings, only able to give 5 stars or 1 star when it comes to writing reviews. I've seen someone give the Kindle 1 star because of not having a particular font that his former Kobo did have.