FAQs

What if there is an issue with my order upon delivery? Should I refuse the order?

If there is an issue with your delivery, please contact us within 24 hours and do not refuse the order, or else refusal charges will be applied. No refunds will be issued for orders refused at delivery or for failure to schedule delivery with our third-party freight carrier. If you ordered a pallet or multi-lot, please note any issues on the Bill of Lading (BOL) as well.

Does BULQ ship to residential addresses?

Yes, BULQ ships to residential addresses. When you place an order, please just note whether or not your residence has a loading dock.

How much does shipping cost?

BULQ typically charges a flat shipping fee of $200 per single pallet and $30 per single case. For multi-lots, shipping starts at $60 for a case multi-lot (three or more cases), and $399 for a pallet multi-lot (three or more pallets). We will ship to any street or mailing address in the contiguous United States.

Is a resale certificate required?

Only customers shipping to DC or Tennessee are required to provide a resale certificate prior to placing an order, however, BULQ requests resale certificates from all customers. Please email all resale certificates to help@bulq.com and allow 1 business day for us to verify your account. You will receive an email once your account has been approved.