Protection is Up, UI is initializing

I have ZA Free version 92.102 and AVG anti-virus free 10.0.1170 on a Windows XP SP3 machine. I started having this problem last week where ZA does not completely load. I have tried various methods to reset (though not successful because ctrl-shift right click ZA in system tray does not open ZA for reset), I have tried uninstalling ZA and then re-installing. I have used the ZA removal tool, and I have used Revo uninstaller. None have eliminated this problem and ZA remains as "Protection is up, UI is initializing". Can you please offer a solution?

Re: Protection is Up, UI is initializing

I read another thread about Firefox (my default browser) that some add-ons may cause problems. I followed the instructions for re-loading Firefox. This seems to have corrected the problem with ZA free. However, I am noticing a lot more traffic on the ZA icon in the system tray when I am not knowingly using computer resources. Could this indicate some other problem?

Re: Protection is Up, UI is initializing

Originally Posted by rromanow

I read another thread about Firefox (my default browser) that some add-ons may cause problems. I followed the instructions for re-loading Firefox. This seems to have corrected the problem with ZA free. However, I am noticing a lot more traffic on the ZA icon in the system tray when I am not knowingly using computer resources. Could this indicate some other problem?

Re: Protection is Up, UI is initializing

Thanks, George, I had the Yahoo Finance website up when I was seeing the traffic. It was the source of most of the traffic because the activity dropped significantly when I exited that site. Thanks again,

Re: Protection is Up, UI is initializing

Protection is Up, UI is initializing (Again)

I thought we had this one solved after I reloaded Firefox per the instructions I found in another thread on this forum. However, when I booted up the computer this morning, this problem was back again. I have not tried repeating the Firefox reload. I did see that AVG found and listed a warning after yesterday's antivirus scan. AVG found and healed a corrupted executable file: "....Temporary Internet Files\Content.IE5\SRPT3A2W\zaSetup_92_076_000_en[1].exe";"Corrupted executable file";"Moved to Virus Vault"

Re: Protection is Up, UI is initializing

I'm surprised by your reply fax. I thought these type of questions, discussion, with possible solutions was exactly the purpose of this forum. I didn't think you would do software development but rather have a suggestion to fix this problem based on previous experience.