The Relationship Manager (RM) is responsible for understanding and reviewing clients' investment needs, attitude to risk, current investments, personal circumstances and then proposing a suitable investment strategy. This work is often done in conjunction with the client's Financial Planner/Wealth Manager/IFA, and sometimes, directly with the client, using asset allocation models and multi manager approach to asset management.

The role is a mixture of selling and servicing relationships with financial planners and their clients. The RM will be capable of building relationships with new high quality financial planners and their clients whilst maintaining and developing the business with existing financial planners and their clients.

The initial leads for prospective financial planners and their clients will arise from a variety of sources including general marketing, seminar activity, referrals, industry partners and contacts, fund sales, and the RM's own contacts.

· This involves reviewing existing investment portfolios, often producing a detailed written review and proposal as to how we might alter the investments, taking into account a client's investment aims, attitude to risk and personal circumstances including the tax situation. This will often require a meeting with prospective clients and often their financial planner to present our proposal.

· Regular reporting changes within portfolios and performance to clients and their financial planners

· Attending review meetings with clients as required to maintain a suitable investment strategy appropriate for the client and his/her aims.

SKILLS:

· Relationship building skills in order to rapidly establish a high level of trust with the clients and financial planners, both in terms of professional and personal competence and trustworthiness

· Questioning and listening skills which are focused and empathetic in order to understand fully and sense-check the prospective and existing clients' and financial planners' true understanding, views and feelings

· Verbal and presentational skills in order to clearly and passionately communicate the appropriate proposition and information to prospective and existing clients and financial planners, in one to one, small and large group situations

· Written skills in order to clearly, concisely and convincingly present propositions and relevant information to clients and financial planners in order to support discussions and agreements made with them

· Assertiveness and tenacity in order to pin down and drive through the specific actions which prospective clients and financial planners must take in order to become fully signed up, including having the client assets fully transferred to the business, and then to develop and maximise the growth in business from existing clients and financial planners.

· Planning and time management skills in order to most effectively allocate the time and resources to gain commitment from prospective clients and financial planners, as well as to manage and develop the business from existing clients and financial planners

· Resilience in order to manage conflicting priorities and demands, ambiguity, high work load, rejection and other sources of pressure

· Accuracy, thoroughness and attention to detail in order to maintain the highest levels of service to clients

· Team working combined with individual initiative, creativity and self-sufficiency in order to remain effective in the face of rapid change and a lean and efficient management and resource structure

· Personal development focus, taking responsibility for driving both personal and professional development in order to maximise effectiveness in this demanding role, and to grow with the role, and beyond.

KNOWLEDGE:

· Commercial awareness in order to identify appropriate target segments and lists, and to profile prospects appropriately, understanding the context of their situation and businesses as well as the implications for the overall business

· Have a very strong awareness of, and passion for, markets.

· RMs should have a high degree of private client investment management knowledge including portfolio construction, asset allocation, UK and overseas investment markets, performance measurement and regulatory responsibilities. They should also be aware of the changing trends within our industry and have an appreciation of the opportunity and challenges of working with third party financial planners