ZoneAlarm Installation Instructions

Remove all 3rd party antivirus and security software

To avoid conflicting programs, please remove all 3rd party antivirus and security software. These products will conflict with your ZoneAlarm product and could result in technical or performance problems.

To remove BitDefender antivirus and security products:

To remove other antivirus products:

If you are running another brand of security software, remove it through the standard Windows program removal process:

Windows 2000/XP

Close all open windows and programs.

Click Start > Settings > Control Panel.

Double-click on Add or Remove Programs.

Select the program you want to uninstall.

Click Remove and follow the steps provided.

If prompted, restart your computer to complete the uninstall.

Windows Vista

Close all open windows and programs.

Click Start > Search

Type Programs and Features, and click Go.

Double-click Programs and Features.

Select the product you want to uninstall.

Click Uninstall and follow the steps provided.

Note: Occasionally the standard Windows removal steps above do not sufficiently remove an antivirus product, and so the product creates a conflict that keeps ZoneAlarm from working. If this occurs, either contact http://www.zonealarm.com/chat for assistance, or check the security product's website for a more thorough product removal method.

ZoneAlarm, is a product line of Zone Labs, L.L.C. & Check Point Software Technologies, Inc.