tag:status.pleo.io,2005:/historyPleo Status - Incident History2018-03-19T13:51:16+01:00Pleotag:status.pleo.io,2005:Incident/16478862018-03-19T13:51:01+01:002018-03-19T13:51:01+01:00Xero connectivity issues<p><small>Mar 19, 13:51 CET</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Mar 19, 13:15 CET</small><br><strong>Update</strong> - Integrations issues</p><p><small>Mar 19, 13:12 CET</small><br><strong>Investigating</strong> - Integrations issues</p><p><small>Mar 19, 12:47 CET</small><br><strong>Identified</strong> - We've identified the issue. Customers with Xero integration are affected and cannot open the Categories page or Export at the moment.</p><p><small>Mar 19, 12:23 CET</small><br><strong>Investigating</strong> - Categories and Export pages are currently responding slower than expected, or not responding. We are investigating the issue.</p>tag:status.pleo.io,2005:Incident/16253042018-03-02T19:06:00+01:002018-03-06T23:52:01+01:00Working with some acquirers on transaction issues<p><small>Mar 2, 19:06 CET</small><br><strong>Resolved</strong> - This incident is now resolved. It appears to have been related to an issue at Mastercard regarding their SecureCode infrastructure. Please let us know if you are still experiencing issues.</p><p><small>Mar 2, 15:11 CET</small><br><strong>Investigating</strong> - We are investigating transactions issues with certain merchants. We will update as soon as we have more information.</p>tag:status.pleo.io,2005:Incident/16010202018-02-26T01:00:53+01:002018-03-06T23:53:46+01:00Payment Processor Scheduled Maintenance<p><small>Feb 26, 01:00 CET</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Feb 25, 23:00 CET</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Feb 13, 10:48 CET</small><br><strong>Scheduled</strong> - Our payment processor will undergo a scheduled maintenance which will impact our services. Transaction processing and the Pleo application may not be available during this period.</p>tag:status.pleo.io,2005:Incident/16028302018-02-14T13:35:54+01:002018-02-14T13:35:54+01:00UK sign-up partial outage<p><small>Feb 14, 13:35 CET</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Feb 14, 13:23 CET</small><br><strong>Monitoring</strong> - Companies House is back online. We continue to monitor the situation and will resolve after a few minutes.</p><p><small>Feb 14, 13:04 CET</small><br><strong>Investigating</strong> - Companies House is currently experiencing difficulties. Our automatic on-boarding relies on this partner to retrieve your company information.
<br />We are monitoring the situation and will update as soon as possible.</p>tag:status.pleo.io,2005:Incident/15925332018-02-06T16:11:58+01:002018-02-06T16:11:58+01:00Slow pages responses<p><small>Feb 6, 16:11 CET</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Feb 6, 15:47 CET</small><br><strong>Identified</strong> - We have identified performance issues with multiple pages in the application.</p><p><small>Feb 6, 14:25 CET</small><br><strong>Investigating</strong> - The "Teams" page is unavailable or responding slowly at the moment. We are investigating the issue.</p><p><small>Feb 6, 14:21 CET</small><br><strong>Monitoring</strong> - Issue has been resolved, we are actively monitoring the issue.</p><p><small>Feb 6, 14:03 CET</small><br><strong>Investigating</strong> - The "Teams" page is unavailable at the moment. We are investigating the issue.</p>tag:status.pleo.io,2005:Incident/15848242018-01-31T10:29:24+01:002018-01-31T10:29:24+01:00Issues with billing and subscription<p><small>Jan 31, 10:29 CET</small><br><strong>Resolved</strong> - The issue has been resolved</p><p><small>Jan 31, 10:21 CET</small><br><strong>Investigating</strong> - Our service that is in charge of billing and subscription is currently seeing issues with connecting to its database.
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<br />This means that users are unable to change billing cards and see the price of a card order prior to placing it.
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<br />In the same way it will not be possible to add billing cards automatically during signup.</p>tag:status.pleo.io,2005:Incident/15484592018-01-14T02:00:00+01:002017-12-29T10:57:02+01:00Scheduled third party maintenance<p><strong>THIS IS A SCHEDULED EVENT Jan 14, 02:00 - 04:00 CET</strong></p><p><small>Dec 29, 10:57 CET</small><br><strong>Scheduled</strong> - Our payment processor will undergo a scheduled maintenance which will impact our services. Transaction processing and the Pleo application may not be available during this period.</p>tag:status.pleo.io,2005:Incident/15582212018-01-11T01:00:24+01:002018-01-11T01:00:24+01:00Wallet loads temporarily unavailable for Danish customers<p><small>Jan 11, 01:00 CET</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Jan 11, 00:00 CET</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Jan 8, 13:51 CET</small><br><strong>Scheduled</strong> - [Denmark] You will not be able to create bank transfer instructions for loading your wallet on 11th of January, 2018 in the time period 00:00:01-01:00:00 CET. Our partner has a planned system upgrade.</p>tag:status.pleo.io,2005:Incident/15516242018-01-03T17:56:49+01:002018-01-03T17:56:49+01:00Transaction partner issues<p><small>Jan 3, 17:56 CET</small><br><strong>Resolved</strong> - Our transaction partner is now processing normally.</p><p><small>Jan 3, 17:15 CET</small><br><strong>Identified</strong> - Our transaction partner is experiencing issues. Card transactions may fail and some features in the application might be unresponsive.</p>tag:status.pleo.io,2005:Incident/15515602018-01-03T17:13:00+01:002018-01-03T17:14:25+01:00Errors with e-conomic integration<p><small>Jan 3, 17:13 CET</small><br><strong>Resolved</strong> - This incident has been resolved. See http://status.e-conomic.com/incidents/r93h3t92lhts for more details.</p><p><small>Jan 3, 16:18 CET</small><br><strong>Monitoring</strong> - The situation is now resolved. We will be keeping an eye on future exports and are in communication with e-conomic to understand the root of this issue.
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<br />Thank you for your understanding!</p><p><small>Jan 3, 16:01 CET</small><br><strong>Investigating</strong> - E-conomic is experiencing internal failures when we attempt to upload a receipt's image on a cashbook entry. The result is that your e-conomic exports might have missing receipt images. We are communicating with e-conomic to fix the situation.</p>tag:status.pleo.io,2005:Incident/15094042017-11-19T08:17:35+01:002017-11-19T08:17:35+01:00Authentication system issues<p><small>Nov 19, 08:17 CET</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Nov 19, 07:58 CET</small><br><strong>Investigating</strong> - We are experiencing some issues on the authentication system</p>tag:status.pleo.io,2005:Incident/15030292017-11-14T13:21:00+01:002017-11-14T13:21:00+01:00Inpay wallet loads issues<p><small>Nov 14, 13:21 CET</small><br><strong>Resolved</strong> - Issues with wallet loading over inpay have been resolved.</p><p><small>Nov 14, 12:50 CET</small><br><strong>Investigating</strong> - We're investigating an issue with inpay. Wallet loading might not work at the moment.</p>tag:status.pleo.io,2005:Incident/15015282017-11-13T20:37:22+01:002017-11-13T20:37:22+01:00Wallet loading with Trustly temporarly unavailable<p><small>Nov 13, 20:37 CET</small><br><strong>Resolved</strong> - The issues has been resolved. We will monitor the situation closely.</p><p><small>Nov 13, 19:03 CET</small><br><strong>Update</strong> - We're investigating connection issues with our partner Trustly. Wallet loading through Trustly is unavailable at this moment. If this is urgent, please contact support through our in-app chat so we can find the best way to handle this for you.</p><p><small>Nov 13, 17:58 CET</small><br><strong>Investigating</strong> - We're investigating connection issues with our partner Trustly. Wallet loading through Trustly is unavailable at this moment.</p>tag:status.pleo.io,2005:Incident/14435852017-11-12T04:00:23+01:002017-11-12T04:00:23+01:00Scheduled third party maintenance<p><small>Nov 12, 04:00 CET</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Nov 12, 02:00 CET</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Oct 25, 18:09 CEST</small><br><strong>Scheduled</strong> - Our payment processor will undergo a scheduled maintenance which will impact our services. Transaction processing and the Pleo application may not be available during this period.</p>tag:status.pleo.io,2005:Incident/14984502017-11-10T14:20:01+01:002017-11-10T14:20:01+01:00Wallet issues<p><small>Nov 10, 14:20 CET</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Nov 10, 13:44 CET</small><br><strong>Monitoring</strong> - Situation has stabilised and we see no more errors. We will monitor the situation and let you know if anything changes.</p><p><small>Nov 10, 13:31 CET</small><br><strong>Investigating</strong> - We're seeing some issues affecting card/wallet operations. Users might be unable to see their balance. We're investigating it with our 3rd party payment provider.
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<br />Transactions are working normally.</p>tag:status.pleo.io,2005:Incident/14540322017-11-04T23:45:00+01:002017-11-04T23:45:00+01:00UK Onboarding scheduled maintenance<p><small>Nov 4, 23:45 CET</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Nov 4, 00:00 CET</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Nov 1, 12:52 CET</small><br><strong>Scheduled</strong> - One of our partners (https://beta.companieshouse.gov.uk/) is performing a scheduled maintenance which may affect our sign up process. You may not be available to fully onboard as a UK customer.</p>tag:status.pleo.io,2005:Incident/14591212017-11-03T17:26:03+01:002017-11-03T17:26:03+01:00Transaction partner issues<p><small>Nov 3, 17:26 CET</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Nov 3, 16:03 CET</small><br><strong>Investigating</strong> - Our transaction partner is experiencing issues. Card transactions may fail and some features in the application might be unresponsive.</p>tag:status.pleo.io,2005:Incident/14575032017-11-02T23:03:32+01:002017-11-02T23:03:32+01:00Transaction partner issues<p><small>Nov 2, 23:03 CET</small><br><strong>Resolved</strong> - The issue has now been resolved.</p><p><small>Nov 2, 22:17 CET</small><br><strong>Identified</strong> - Our transaction partner is experiencing issues. Card transactions may fail and some features in the application might be unresponsive.</p>tag:status.pleo.io,2005:Incident/14559802017-11-02T10:10:13+01:002017-11-02T10:10:13+01:00Issues with Analytics<p><small>Nov 2, 10:10 CET</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Nov 2, 09:21 CET</small><br><strong>Investigating</strong> - We are experiencing issues with our Analytics page. We are very sorry for any inconvenience this may cause you.</p>tag:status.pleo.io,2005:Incident/14540552017-11-01T13:21:49+01:002017-11-01T13:21:49+01:00UK signup downtime<p><small>Nov 1, 13:21 CET</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Nov 1, 13:05 CET</small><br><strong>Identified</strong> - One of our third party providers is having a partial downtime. This affects our UK signup process.</p>tag:status.pleo.io,2005:Incident/14402362017-10-25T23:45:47+02:002018-03-06T23:54:15+01:00UK Onboarding partial outage<p><small>Oct 25, 23:45 CEST</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Oct 25, 20:00 CEST</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Oct 24, 16:31 CEST</small><br><strong>Scheduled</strong> - One of our partners is performing a scheduled maintenance which affects our sign up process. You may not be available to fully onboard as a UK customer.</p>tag:status.pleo.io,2005:Incident/14439392017-10-25T21:25:21+02:002017-10-25T21:25:21+02:00Transaction partner issues<p><small>Oct 25, 21:25 CEST</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Oct 25, 20:47 CEST</small><br><strong>Identified</strong> - Our transaction partner has notified us that the issues have resurfaced. Card transactions may fail and some features in the application might be unresponsive. We are truly sorry for the inconvenience.</p>tag:status.pleo.io,2005:Incident/14438022017-10-25T19:55:46+02:002017-10-25T19:55:47+02:00Transaction partner issues<p><small>Oct 25, 19:55 CEST</small><br><strong>Resolved</strong> - Our partner has resolved the issue. As usual, we will closely monitor the situation.</p><p><small>Oct 25, 19:41 CEST</small><br><strong>Identified</strong> - Our transaction partner is experiencing issues. Card transactions may fail and some features in the application might be unresponsive.</p>tag:status.pleo.io,2005:Incident/14407792017-10-24T20:14:31+02:002017-10-24T20:14:31+02:00Transaction partner issues<p><small>Oct 24, 20:14 CEST</small><br><strong>Resolved</strong> - Our partner has resolved the issue. As usual, we will closely monitor the situation.</p><p><small>Oct 24, 20:08 CEST</small><br><strong>Investigating</strong> - Our transaction partner is experiencing issues. Card transactions may fail and some features in the application might be unresponsive.</p>tag:status.pleo.io,2005:Incident/14363082017-10-23T14:45:55+02:002017-10-23T14:45:55+02:00Card payment issues<p><small>Oct 23, 14:45 CEST</small><br><strong>Resolved</strong> - Issues with transactions have been resolved.</p><p><small>Oct 23, 13:51 CEST</small><br><strong>Investigating</strong> - Our partner informed us that they're experiencing issues processing card transactions. A small percentage of our transactions might fail.</p>