Travel insurance doesn't pay for these bank customers

Three customers who bought travel insurance from Canadian banks are outraged after being left with large foreign medical bills.

“They’re like a good gambler that never loses,” said Cyrus Derakhshan of Oakville, Ont. He is fighting RBC over a $16,500 claim denial for his 70-year-old mother. “For them it’s ‘Heads I win, tails you lose.’”

The banks refused to pay in these cases, based on how the customers answered broad-ranging questions about their health when they bought their policies.

“They hold all the cards in their hand. It’s a poker game, and I don’t think we are the winners,” said Jean Tetiuk, of Toronto, whose $12,000 claim was rejected by CIBC.

This website uses cookies to provide you with the best browsing experience.

Find out more or adjust your settings.

Privacy Overview

This website uses cookies so that we can provide you with the best user experience possible. Cookie information is stored in your browser and performs functions such as recognising you when you return to our website and helping our team to understand which sections of the website you find most interesting and useful.

You can adjust all of your cookie settings by navigating the tabs on the left hand side.