Nothing! The staff was rude. I gave them a give card that they could not reload. They would not refund my money. I had to pay extra just so my room wasn't near a dark spot that seemed dangerous to me. The smell was so bad that I could not sleep.

Shelly,
United States of America

Staff was nice at check in. We were allowed to check in early. Room was ok. Beds were clean and moderately comfortable. AC was not super cold the way I like it. Felt humid in the room. Gaps in front door were wide enough to let light in. Shower was small square stand up but water was hot. Towers were clean. Tv reception was poor. Location was quiet and nearly empty. Felt safe though!

One of our best sellers in Houston! Conveniently located off Interstate 10, the hotel is in West Houston, near the famous Galleria Shopping District and close to many excellent dining and shopping facilities.

We speak your language!

Memorial Inn and Suites has been welcoming Booking.com guests since Aug 1, 2007

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What Travelers Love About This Location

7.1
“Quiet, staff doesn't bother you, breakfast, LOCATION.”

JoshuaUnited States of America

3.3
“Nothing! The staff was rude. I gave them a give card that they could not reload. They would not refund my money. I had to pay extra just so my room wasn't near a dark spot that seemed dangerous to me. The smell was so bad that I could not sleep.”

ShellyUnited States of America

6.3
“Staff was nice at check in. We were allowed to check in early. Room was ok. Beds were clean and moderately comfortable. AC was not super cold the way I like it. Felt humid in the room. Gaps in front door were wide enough to let light in. Shower was small square stand up but water was hot. Towers were clean. Tv reception was poor. Location was quiet and nearly empty. Felt safe though!”

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눇The location looks that needs a lot or work.
It seems like I’m of those motels that you see in the movies where you can get
In trouble.
Not booking rated.
Don’t call it a suite. This is a junk / drugs / hook up motel. Not that i go to this hotels. But it’s what I could consider a hotel like this.
But. That’s not it.
I swear. And I have pictures. 3 cockroach in the bed when I arrive the 2nd night.
That was just the beginning.
Level all. 10 to 12 over that night.
I’m a guy that has spent 2 months exploring in the jungle underground caves. I used to run a ranch. I got no problem with bugs spiders and stuff like that. But that’s not suitable for a suite /hotel.
I called nicely the reception. To ask for some killer spray. Answer was. No. We don’t have.
Next question was. Could you get me some.
Answer was. No.
So. Add on your items to bring for your stay. Heavy duty bugs spray and insecticide.
Next part of the conversation was.
Can I cancel my next night. I was to tired to bother to look for a different hotel. Clerk was like. Your have to talk to manager tomorrow.
I was like. Can you email
Him.
Answer. No. He couldn’t.
An email!!!!!
Seriously.
Long story short. He agreed on leaving a note.
I was expecting a phone call the next day. Of course didn’t happen.
Houston is going to a very particular situation right now. Thousands of families and people
Relocated from their home
Due to Harvey Hurricane.
Doesn’t mean that business like this give a little bit less than nothing because the business will come regardless.
I would expect you ( Booking ) be more responsable of which business you promote and make money through them.
I do expect some
Sort or answer from the company I booked through. And that is Booking.
Thanks.

Joshua

눉The first night we paid double the rent for a "suite" that was exactly the same as every other king room. The staff knew nothing of a larger suite room but we were charged $115 for a $60 room anyway. After that night however, we enjoyed our stay and room Breakfast is decent, the location is amazing.