If an iD ‘pay monthly’ customer in the UK calls another eligible UK number, they’re charged or deducted in one second increments (rounded up to the nearest second). If the call lasts under 60 seconds, it gets rounded up to one minute.

Why are texts sometimes converted to picture messages?

Some types of phone and operating systems automatically convert texts into picture message. Older phones in particular will change a text into a picture message if it includes emoticons or emojis. Group texts, and text where you exceed your device’s character limit, may also be converted to picture messages. This is completely outside the control of iD, and when it happens you’ll be charged our UK picture message rate – even if you’ve got some of your allowance left.

Can I switch off the feature that converts texts to picture messages?

If you’ve got a Samsung Galaxy phone, try the following:
Go to Messaging > Settings > Text Messages > Input mode > then select Unicode (rather than Automatic).
If you want to turn off this feature on a different device, we recommend you refer to your user manual or get in touch with the manufacturer.

Non-geographic numbers.

Non-geographic calls are those made to 087, 084, 09, and 118 numbers. People use these numbers to call banks, customer helplines, utility companies and government departments. They also call them to do things like voting on TV shows, entering TV quizzes, getting information and making payments for services.

Call charges to non-geographic numbers.

Calls to non-geographic numbers are made up of two parts. There's an Access Charge and a Service Charge.
The Access Charge is how much iD Mobile charges you for making the call. The current iD Mobile Access Charge is 45p, plus 45p per minute.
The Service Charge is set by the organisation you're calling - it hasn't got anything to do with iD Mobile. The organisation you're calling should have details of its Service Charge on the website, or they should make you aware of it prior to connecting your call.
Since January 2017, calls to non-geographic calls come under the 'Payment Services Regulation 2017'. You'll find more details about this here.

Some types of phone and operating systems automatically convert texts into picture message. Older phones in particular will change a text into a picture message if it includes emoticons or emojis. Group texts, and text where you exceed your device’s character limit, may also be converted to picture messages. This is completely outside the control of iD, and when it happens you’ll be charged our UK picture message rate – even if you’ve got some of your allowance left.

Can I switch off the feature that converts texts to picture messages?

If you’ve got a Samsung Galaxy phone, try the following:
Go to Messaging > Settings > Text Messages > Input mode > then select Unicode (rather than Automatic).
If you want to turn off this feature on a different device, we recommend you refer to your user manual or get in touch with the manufacturer.

Non-geographic numbers.

Non-geographic calls are those made to 087, 084, 09, and 118 numbers. People use these numbers to call banks, customer helplines, utility companies and government departments. They also call them to do things like voting on TV shows, entering TV quizzes, getting information and making payments for services.

Call charges to non-geographic numbers.

Calls to non-geographic numbers are made up of two parts. There's an Access Charge and a Service Charge.
The Access Charge is how much iD Mobile charges you for making the call. The current iD Mobile Access Charge is 45p, plus 45p per minute.
The Service Charge is set by the organisation you're calling - it hasn't got anything to do with iD Mobile. The organisation you're calling should have details of its Service Charge on the website, or they should make you aware of it prior to connecting your call.
Since January 2017, calls to non-geographic calls come under the 'Payment Services Regulation 2017'. You'll find more details about this here.

Out of plan charges for TakeAway customers.

If you use up any of your allowances on a Takeaway plan, you’ll then be charged normal out of plan rates. See our roaming call charges page for details.
These charges can be quite high, so to avoid them we suggest you buy an add-on, or turn off roaming in your device.

Advice to TakeAway customers buying add-ons.

You may still be charged out of plan rates even if you buy an add-on.
Not all add-ons can be used overseas. So if you’re a TakeAway customer, you must make sure that your add-on can be used for roaming in the country you’re in. If not, out of bundle charges will apply.
See our roaming call charges page for details.

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Payment Services Regulation 2017

For non-geographic numbers (numbers starting with 087, 084, 09, and 118), we won't charge you more than £40 for any single call, and we'll never charge you more than £240 a month.

If you hit your single call limit of £40, the call will automatically disconnect. If you reach the monthly limit of £240, you won't be able to call a non-geographic number until the following billing month.

Why we've put a limit on non-geographic call charges

On 13 January 2017, an updated piece of banking legislation came in to force called the Payment Services Regulation 2017 (PSR17). Although the legislation is focused on banking payment services, telecom companies that charge third-party services to their customers' bills are also covered by it - and it states that these payment services must be limited to £240 a month and £40 for any single call.