Re: Galaxy Watch not measuring heart rate properly, same as Gear S3

‎11-25-201802:34 PM - edited ‎11-25-201802:35 PM

Hi @SamsungJace, just worth mentioning I have had the Samsung rose-gold watch (42mm) for only 24 hours and have also already encountered issues with the heart rate monitor. Stopped working for about ten minutes just saying I was doing 80bpm the entire time, and at one point claimed that my heart rate was 160bpm - while I was sitting down and not moving! I did check and this wasn't the case.

Though I do love the watch, I think we can confirm, especially with all the other users in this forum, that this is definitely an issue. For users like myeslf who primarily purchased the device for the HR sensor, I think we would all appreciate Samsung doing more investigation into this issue.

Re: Galaxy Watch not measuring heart rate properly, same as Gear S3

Hi @SamsungJace, just worth mentioning I have had the Samsung rose-gold watch (42mm) for only 24 hours and have also already encountered issues with the heart rate monitor. Stopped working for about ten minutes just saying I was doing 80bpm the entire time, and at one point claimed that my heart rate was 160bpm - while I was sitting down and not moving! I did check and this wasn't the case.

Though I do love the watch, I think we can confirm, especially with all the other users in this forum, that this is definitely an issue. For users like myeslf who primarily purchased the device for the HR sensor, I think we would all appreciate Samsung doing more investigation into this issue.

Good luck, folks! Given the fact that this issue has remained across two generations of product and in light of the fact that there is a serious stuttering flaw in the camera on the latest Samsung Galaxy Note 9 phone ( and the fact that Samsung hasn’t acknowledged it for more than 3 months), I wouldn’t hold your breath. Samsung is a low quality company that I am absolutely done with!! I returned both my Galaxy Watches and sold my Galaxy Note 9. Samsung is a major disappoint!! I’m back with Apple with reluctance, but hey, their products work!!

Re: Galaxy Watch not measuring heart rate properly, same as Gear S3

‎11-26-201810:14 PM

Actually, Samsung should halt production and stop advertising until they’ve ascertained the root cause. Like the current camera problem with the Galaxy Note 9, it is highly unethical for them to keep selling defective products.

Re: Galaxy Watch not measuring heart rate properly, same as Gear S3

‎11-27-201805:16 AM

Another here having just recently paid a lot of money for the watch and having defective HR (one of the main reasons in buying). I will return if no clear timeline or committment established. I will also ensure I communicate this to as wide an audiance as possible as Samsung will not bother with the handful of people on this post, but may when there are thousands that are aware and alternatively buying competitors products.