Customer Support Software Specialist

Customer Support Software Specialist

Owings Mills, MD

What We are Looking for:

StarChapter is looking for a customer-focused, results-driven software support specialist. We’ll train you to be a functional expert on our software, to understand the SaaS and professional and trade association industries, and to provide great support. StarChapter has been around for ten years and is used by thousands of organizations across the United States and Canada.

What You’ll Do:

Resolve issues for customers with a professional and considerate approach

Provide training for customers on different aspects of our software

Maintain and organize support tickets

Understand and advise customers based on their organization’s needs

Test new software enhancements prior to general release

Qualifications

Great troubleshooting and problem-solving skills

Willingness and ability to learn new things

Ability to communicate clearly and professionally with customers and co-workers both verbally and in writing

The ability to think logically through processes both short-term and long-term

Experience Preferred:

While a bachelor’s degree is preferred, an associate’s degree will also be considered

What We’ll Provide:

A supportive, professional, and friendly work environment

A commitment to your growth and success

Opportunity to develop and hone professional skills in the workplace

Great benefits, including health insurance, retirement plan, and more

Employment Type:

Full-Time

Benefits Offered:

Vision, Medical, Dental

Why work here?

Join a creative collaborative work environment with a lot of opportunity for growth! StarChapter creates a stable work environment where you can demonstrate your strong work ethic and professionalism. Satisfy your desire to improve your skills in the web-based software business.