Houston Deaf Community to Meet with METRO

Some customers who are Deaf or Hard of Hearing are having difficulty getting picked up on time and communicating with dispatch about it. This could lead to customers waiting in unsafe situations. photo credit: hvandjez msp2016-236 via photopin(license)

The Community Engagement Meeting with METRO Staff will be on Tuesday, Oct. 18 from 12:30 p.m.-2:00 p.m. at the Bayland Community Center, 6400 Bissonnet, Houston, Texas 77074.

The meeting topics that will be discussed with METRO staff include:

METROLift same-day policy

Feeder Service Pilot Program

Pedestrian-Accessible Review (PAR) Program

Since refreshments will be served and METRO will provide ASL interpreters, contact HCIL staff to let them know you wish to attend at 713.974.4621 Voice/TTY or 713-491-2381 V.P.

In a Deaf Network of Texas post, Robert Yost shared how the Houston Deaf and Hard of Hearing Community is impacted by METROLift services, including:

late pick ups,

difficulty reaching the dispatcher when pick ups are late, and

driver’s favoring hearing consumers and people who are Deaf/Hard of Hearing being dropped off last.