Hi Nik, I don't believe so. I can hear people speaking to customers and we haven't had any reported problems. Is it 0344 324 9222 that you are calling? If it is something that I can help with then please drop me a DM with your order details. Thanks Brendan

Hi there, thanks for getting in touch. I'm sorry to hear that there is a problem with your new appliance. So that we can look into this for you, would you be able to drop me a DM with your order details? Thanks Brendan

Hi Lyndsey, if you are buying a fridge freezer then I'm sure we can stack the old ones on top of each other and fit them in the van. Just let us know when you have placed the order and we will add a note for the driver so they know to expect the extra item. Brendan

On behalf of everyone at AO, we'd like to say a huge thank you to Katharine for celebrating our 18th Birthday along with us. Katharine baked a cake and even wrote us a poem! ❤ pic.twitter.com/sujfp7CmZ2

Hi Matt, thanks for getting in touch. It sounds like Hamza has done us proud and I can certainly ensure he gets the recognition he deserves! To help me do that, would you be able to drop me a quick DM with your order number? Thanks Brendan pic.twitter.com/uyI8xYXcPe

I'm very sorry to hear this; we expect the very best behaviour from all of our staff and those that represent us. Could you please DM us with your delivery and email addresses so that we can look into this for you? Stewart