Refreshed UAT by transferring recent Production backup copy. shutdown, restart application before & after the release/change, validate, confirmed with development team.

Made support activities reviewable from IT Management by collaborating with Development team business user, submitting incident ticket, change request to Remedy. Described technical details in JIRA Confluence. Improved team effort by finding root cause, eliminating repetitive issues.

Run reports from backend server command line directly for Advent Geneva accounting, so user can avoid connection issue, error.

Executed, verified Change Request on UAT PROD using Jenkins, timely announced service availability to tester, business users.

Collected latest version of Recovery document to meet Risk and Resiliency. Guided Application Development team to enable disable Production alerts during planned downtime. Organized Application onboarding tasks.

Enhanced accuracy of monitored data by updating existing configuration on availability monitoring tools based on current system assets, processes, and business requirement through collaboration with teams.