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Bad Review Harry Green Nissan Clarksburg

So, we've had this Altima for a good while now and been trying to find time to get the second smart key programmed. I had my wife call Harry Green Nissan to make an appointment since we were both off work yesterday. When she called to make an appointment, this is what she was told...

They could not just program 1 smart key. The car and both keys had to be dropped off at their service dept. They would have to reprogram the entire system including the car and both keys. It would take 2-3 hours at the fastest to complete this procedure.

Re: Bad Review Harry Green Nissan Clarksburg

Originally Posted by RogerStout

Yeah, they have to have the car, and all the keys. Same for my nissan and my wife works there. Dina was off yesterday but you should have talked to her Kenny. With that said any nissan dealer is going to tell you the same thing..

You gotta read the positive review. Lewis Nissan did not tell me the same thing and in addition, they were actually friendly and courteous. They programmed the new key in less than 1/2 hour. The entire system DOES NOT need reprogrammed, only the new key.

Re: Bad Review Harry Green Nissan Clarksburg

I can see the thing of them wanting to reprogram the entire system, since there is still one key out there. The owner of that key could easily track down the car and just hop in it. With that being said they take and give the computer a new code as well as the other two keys so that an original key cannot be used to start the car, just open it.

I apologize for writing a bad review of your wife's employer. I had no idea she works there or I would have asked for her. What is her role there? Honestly, I would have rather dealt with them instead of driving to red light city.

Re: Bad Review Harry Green Nissan Clarksburg

Kenny so sorry this took place.This is not how we do bussiness. We try to help eveyone and yes some would say we have bad customer service but we have 94% positive feed back from our customers. For those who say we have the worst customer service would have to actually be a customer here and not a past employee. Thank you Kenny for the feedback I will see that this is taken care of. If you EVER need anything please call ME.

Re: Bad Review Harry Green Nissan Clarksburg

Originally Posted by Dina

Kenny so sorry this took place.This is not how we do bussiness. We try to help eveyone and yes some would say we have bad customer service but we have 94% positive feed back from our customers. For those who say we have the worst customer service would have to actually be a customer here and not a past employee. Thank you Kenny for the feedback I will see that this is taken care of. If you EVER need anything please call ME.

Thank you Dina and again I apologize for the negative. I had no idea we had a member working there or I would have reported it directly to you. Anyway, thank you for addressing the issue.