When a customer places an order, we receive it as an email. We use the contents of that email to create the shipping label, the packing slip and send those as a digital file to our Shipping Department. The Shipping Department prints the label, the packing slip, boxes up the contents and sets the package on the loading dock. When the order is on the dock, the Shipping Department re-files the email in our "Completed" folder. The only paper we use is the box and label! As paperless as we can get!

Our General Catalog styles ship out from upstate New York within 1 business day after you place your order. You may order Overnight Service if necessary but not Same Day - Overnight Service. It will ship out the NEXT business day.

Our warehouse is located in upstate New York, so sorry, if you are in NYC, direct pickup is not possible.

Yes, we ship outside the USA. International customers may choose International Priority Mail or UPS. Our Shopping Cart will charge shipping charges up to the border of the destination country. The customer will be responsible for Customs import fees and UPS brokerage charges. UPS is always more expensive but takes less time and features advanced tracking. International Priority Mail is less expensive, can take up to two weeks to arrive. Tracking accuracy outside the USA is uneven. Still, it is a cost-effective way of receiving your package if time is not of the utmost importance.

Social media is hard, it takes up a lot of resources in a company. Or maybe we are not so clever :-).

We try to stay active on facebook but we do it in spurts of time, then we have to get back to work. We just think that our customers prefer good cheap sunglasses and fast shipping. We'll leave the cute, snarky tweets to someone else!