Sky HD software update

This is a discussion on Sky HD software update within the Sky+ HD Supertelly forums, part of the Other Sky help and support category; A quick question.
I have Sky+ and have just bought a new HD box with the new silent hard drive. ...

Re: Sky HD software update

Just a question in regards to updating the software manually ... my parents have a thomson sky hd box its 3 years old or so and works more or less ok ... a few issues here and there ... and its got quite a lot of movies and programs recorded on the HD..

not sure whats the latest for Thomsons ? and will force updating erase the recordings ?

Re: Sky HD software update

The latest ( and final ) EPG Version is Sky+8.3.2, and the OS is 1.32B12 on Thomsons. There is to be no further support for Thomsons. So if you want the Anytime+ service eventually ( currently restricted to Sky Broadband ), you should phone Sky and ask for an upgrade to an Amstrad DRX890 for free, or an Amstrad DRX895 for a reduced price.

From what I can gather on other forums, Sky are reported to be doing the upgrade for virtually anybody with a Thomson box now, as they appear to be getting rid of Thomsons out of service, so you just have to get hold of the right person in the Call Centre. An installer on DS says Sky have created a job type called TSO ( Thomson Swap Out). I've had a call from Sky with the offer ( and with me having BT Broadband ) that I've knocked back, thank you very much. I'll keep my Thomson for as long as possible, at least until Sky sort out the mess they've made of their Darwin software.

As for the forced update, forget it if you already have the System Details above.

If you get no joy with your first call, try again. As usual with Sky it's a question of Left Hand and Right Hand.

Re: Sky HD software update

cheers m8... confirmed already running last software.... also tried the force update on an realy old box just so i know how to do it ;P

and also Phoned up sky to enquiry about a replacement as the thomson recently been lagging, locking up and missing recordings .... and getting replacement in on Saturday... if the engineer leaves the old box may think about either using it somewhere else and upgrade the Hard Disk

Re: Sky HD software update

If he leaves the Thomson, just fix up the PSU ( 99% the cause of Thomson problems, or get someone to do it for you, eg a Satcure repairer ) with a new set of caps if you wish, upgrade the HDD as well, but remember you'll need a valid card with a subscription for all the Sky+ functions eg recording, live rewind etc.