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What is your process for quoting over the phone?
Do you quote over the phone or do you advise having the customer come in first?
Do you quote the immediately and have them wait on the line or do you call them back?
Do you use websites like repair pal for quick, general estimates?

I am working with a local business consultant on the financial side to my business plan and I would like a bit of input from you seasoned professionals out there.
I have 5 main products/services that will be generating income for me, and for each my consultant would like an average answer to the # of sales, average unit price, average unit cost, service hours, and hourly service rate for each product/service.
In order to get a good estimate I would really appreciate all the help I can get from you professionals out there, if you could take just a minute or two to fill in the table I have below it would put me light-years ahead of the game.
# of Sales per Average Unit Average Unit Service Hours Hourly
day/week/mo Price Cost day/week/mo Service Rate
Labor
Parts
Tire Services
Alignment
Quick Lube Services
Also if you could let me know which months of the year are the busiest and slowest in terms of these 5 products/services in your area.
THANKS IN ADVANCE!!!

Seems like lately we have been working out a lot of estimates without getting the job. Sometimes i feel like were wasting a lot of time to sit down and work these out.
Are we getting to detailed when doing this? I have learned to try and secure a appointment before giving a estimate, but that does not seem to work either. I'm not looking to land all the Customer's that call, but some would be nice!! More and more we are seeing people want to supply their own parts. In the past we never did this. Is it time to start thinking about changing how a CSP (customer supplied part) job is handled?
Looking for any thoughts
Thanks Jim Quinn