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Leadership Series: Self-awareness and Emotional Intelligence

27 February 2018 Central London

Course Description:

Emotional Intelligence can serve managers and leaders in many ways. With well-tuned Emotional Intelligence, professionals can effectively recognise, use, understand and manage emotions to achieve a positive desired result. Self awareness is a heightened ability to see yourself as others see you.

In a business context, this translates into relieving stress, overcoming obstacles and diffusing conflict. It can help you give and receive feedback when emotions are running high, operate under pressure effectively and distinguish stakeholders’ spoken and unspoken needs in projects.

This self-awareness and emotional intelligence course is ideal for anyone wanting to understand themselves better, manage their emotions and reactions, and gain the ability to change their emotional responses to any situation that arises.

This highly interactive course will encourage delegates to discuss current workplace challenges and will provide practical strategies for dealing with them. It provides a theoretical background and brings the content to life with activities, discussion and role plays.

Understanding the impact that your style has on our colleagues, partners and clients

Learning what holds you back

Choosing your attitude and reactions

Understanding the different behavioural styles of individuals and common personality ‘types’

Learning about others’ motivators, triggers and reactions

Understanding and being more adaptable to different perspectives

Recognising diversity and differences

Having more effective conversations

Learning Outcomes:

Understand what EI means for business and recognise key EI skills

Learn your own triggers and motivators, and understand how your emotions change under stress

Develop a better rapport with individuals

Manage and work with people more effectively by respecting and understanding their emotions

Adapt to how others think and react

Who should attend:

This course is recommended for all levels of leadership within an organisation; from team leaders to senior management, including supervisors and managers – frontline, middle, and senior. It is helpful for those who want to improve how they deal with colleagues, customers, and suppliers and people whose roles require them to handle emotionally charged situations.

How much:

Early Bird Ticket – £295 + VAT

Regular – £349 + VAT

Includes training material and refreshments. Discounts available for multiple bookings