I bought both Affinity Photo and Affinity Designer and have serialnumbers

And I haven't had problems updating AD only Affinity Photo. For the first time I was asked to write my serialnumber and my email-addy. I did but no no. Never had problems before. Maybe it is Windows 10

I only bought it online not on a dvd. I should have done that if I could

It is okay. But it was the program that kept me here on "legal" basis LOLL. Now I am just a lurker :blackcat:

Majse, you could try restoring your pc back to a time when you know AD/AP was working properly. I've done that in the past and got AD working again. If that doesn't resolve the issue them it might be worth contacting Serif. It sounds like some of the files have become corrupt in which case you may need a fresh download.

There seems to be one a few glitches springing up with AD lately.

Logged

Tomorrow is another 'stay at home' day. Enjoy the peace and tranquillity whilst we have it.

Thanks Sheryl but I am afraid to do that. My pc is upgraded more than once from Windows 7 - now the new 10 Pro. And I have a bad feeling that something will go wrong even if I only want to go a few days back. Murphys Law

I didn't use it much anyway. But it was nice to have if I suddenly got more hours a day

I don't know if the link might be different based on country, but if you purchased the program, you can go to this website https://affinity.store/en-us/sign-in/ and log in. Then scroll to the bottom of the screen and click on "My Account". There you can choose "Downloads and Products Keys". You can re-download anything you have purchased. Hope this helps!