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2 Apr. 3 Apr.

1 room, 2 adults, 0 children12

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Certificate of Excellence

What is Certificate of Excellence?

TripAdvisor gives a Certificate of Excellence to accommodations, attractions and restaurants that consistently earn great reviews from travellers.

We loved the hotel, the beautiful decoration, the building's architecture. Plus location was great near everything. Also wonderful breakfast and dinner. Excellent service. Excellent room. I highly recommend this hotel.

Dear Laura,
was so good to read your comment! Everytime we reach the heart of a guest is for us a celebration so we thank you for this!
We hope to have you back soon in Florence,
Massimo Bernardi
Front Office Manager

I travel often and stay in a lot of high-end hotels. My visit in December was one of the best hotel experiences I've ever had. Got a wonderful upgrade (far better than my Gold status merited). Service was impeccable (not often the case in beautiful...More

3 Thank frqntttrvlr

Response from VB_General_Manager, General Manager at The Westin Excelsior FlorenceResponded 20 January 2015

Dear frqntttrvlr,
The title of your feedback says it all! Thank you very much for having shared it with all of us.
We are so proud to be at the top of your preferred hotels and it is a great reward for us to learn...More

My wife and I have traveled to Europe many times over the past 43 years and this is one of the top hotels we have stayed in. We used cash and points and our room was upgraded as a SPG member with a great view...More

2 Thank Michael G

Response from VB_General_Manager, General Manager at The Westin Excelsior FlorenceResponded 15 January 2015

Dear Michael G,
A big THANK YOU for having shared your amazing feedback with all of us.
It is always a delight to read that our guests have enjoyed our dedicated, passionate and personalized service: here at The Westin Excelsior Florence we do all our...More

The best hotel I have ever stayed at! I have traveled to many countries and stayed in fantastic hotels from Starwood, Marriott, Hyatt, etc. But as a complete review, Westin Excelisor is simply the best.
From the moment you arrive, the service is impeccable. Very...More

This is a very nice hotel in a good location beside the Arno River. The foyer, interior and grand staircase is beautiful, however this property is a little dated so you might like to make sure you get an updated room, ideally with a view...More

Thank Hall221

Response from VB_General_Manager, General Manager at The Westin Excelsior FlorenceResponded 5 January 2015

Dear Hall221,
Thank you for your positive review and for having chosen our property for your stay in the magical city of Florence!
We are glad that you appreciated the perfect location of The Westin Excelsior, our dedicated service and the splendour of the interior...More

Santa Maria Novella train station welcomes themajority of the people arriving in Florence, whichmight explain the hectic pace. Commuters and touristscome across the constant hustle and bustle of thestation before exiting, taking a few steps andstopping amazed in Piazza di Santa Maria Novella. Itis impossible not to admire the the square, housingone of the most charming basilicas in Florence. The

...More

area has plenty of local spots to taste Tuscanspecialties, but don’t stop in the main streets alone;the narrower side streets always ensure satisfaction.The huge Parco Delle Cascine provides a solution tothe need for a green area as well as a historicwelcome in the form of a bronze statue of KingVittorio Emanuele II riding a horse.

Dear yensb2017,
Thank you for having contated us!
We am delighted to confirm you our SESTO On Arno is opened to the public.
We look forward to welcoming you to our splendid Location!
With our best regards,
The hotel... More

Dear yensb2017,
Thank you for having contated us!
We am delighted to confirm you our SESTO On Arno is opened to the public.
We look forward to welcoming you to our splendid Location!
With our best regards,
The hotel management

Hello - unfortunately, I have stayed only at the Westin, but not the St. Regis. As you are probably aware, they are on the same piazza. I doubt that you could go wrong with either one, but it is difficult to imagine a... More

Hello - unfortunately, I have stayed only at the Westin, but not the St. Regis. As you are probably aware, they are on the same piazza. I doubt that you could go wrong with either one, but it is difficult to imagine a better quality stay than the one I had at the Westin. You can read my review for details. I was there just two weeks ago.