Policy

Pay online: Log into your Customer Portal and click the “Make a Payment” link in the “Billing Information” section. We offer multiple payment methods to make paying your bills easier. Pay by check at no charge, or use your credit card for a three percent convenience fee.

Pay by mail: Mail your check or money order to the address below. Make sure you include the bottom portion of your invoice (if applicable) and note your policy number on your check or money order.

Do not make this payment if you’re sure your insurance is escrowed. Escrow status occasionally changes without our knowledge, so we mail copies of all invoices to you. If your current mortgage company is the payer, they also receive an invoice.

Contact your mortgage company immediately to confirm your payment if you receive a cancellation notice for nonpayment of your premium.

And don’t worry about overpaying. We’ll return any excess premium we receive.

Talk to your insurance agent. They can explain your options in detail to make you aware of possible limitations and exclusions. Your agent will also help you gather the right paperwork and information to make sure any request is handled promptly and smoothly.

Home Checkup

It’s a visual examination of your home that is complimentary for customers in South Carolina, North Carolina, Alabama, and Florida. One of our experienced, on-site risk specialists carefully studies the physical structure and components of your home including:

Take steps to prevent further damage to your property. Unsure how to do this? Ask your adjuster. We are here to help you.

Review your policy declarations (DEC) page to verify the named insured and mortgage company are accurate. This will prevent unnecessary delays in payments. Your adjuster can assist you in updating policy information.

Your adjuster will prepare an estimate and review it with you. As questions and be sure all known damages have been identified.

Policy coverages will be applied to the estimate and explained to you. Your adjuster can answer any coverage questions you may have.

Payment will be issued for any amounts due under your policy.

Hurricane related claims:

Take steps to prevent further damage to your property. Unsure how to do this? Ask your adjuster. We are here to help you.

Review your policy declarations (DEC) page to verify the named insured and mortgage company are accurate. This will prevent unnecessary delays in payments. Your adjuster can assist you in updating policy information.

The field adjuster who has visited your home will prepare an estimate and send this estimate to the Frontline Catastrophe Center. Ask questions and be sure all known damages have been identified.

Policy coverages will be applied to the estimate and explained to you. Your Frontline Catastrophe Center adjuster can answer any coverage questions you may have.

Have a plan in place: You should create a plan for evacuation and share it with your family before you’re ordered to leave. Pick a few places—a friend’s home in another town, a hotel or a shelter—so that you have some options, and choose an out-of-state family member or friend that everyone knows to contact in case of emergency.

Evacuate immediately: The longer you wait, the more dangerous the situation becomes.

Think about things you’ll need: Take your hurricane supply kit and your pets with you when you leave. And don’t forget flares, booster cables, maps, tools, and a full tank of gas. You never know when they’ll come in handy.

Grab your hurricane supply kit and determine the safest area of your home to ride out the storm. Make sure you put as many walls as possible between you and the outside. Then monitor the television or radio for changing conditions. The worst part of the storm comes after the “eye” of it passes over. Stay indoors until authorities declare that it’s safe to come out.