Guest blogger and CRM MVP Matt Wittemann is the COO at North Carolina (USA) based C5 Insight , a Microsoft Dynamics CRM and SharePoint consulting practice. A five-time MVP award recipient, he has been working with CRM since shortly after its initial release...

Our guest blogger is Microsoft .NET MVP and Regional Director David Yack who is the author of a number of books including the very popular CRM as a Rapid Development Platform . David blogs at http://crm.davidyack.com/ . Yesterday, Microsoft released CRM...

In the Microsoft Dynamics CRM Online November 2009 Service update release, one of the key delivered features was enhanced Import Data Wizard . This feature brings lots of power and functionality and one of its main components that work behind the scene...

You will already be familiar with Bulk Record Deletion feature in Microsoft Dynamics CRM Online . With enhanced Import Data Wizard in November Update which supports multiple files import, this feature has also been enhanced to perform bulk deletion of...

CRM MVP David Jennaway is our guest blogger today. He is a founding member of Excitation Ltd , a Microsoft Gold Partner in the UK that specializes in Microsoft CRM, and has been the technical lead in over 50 CRM implementations since the release of CRM...

The Customer Care Accelerator focuses on delivering contact center enabling functionality, such as the ability to create a unified desktop by combining data elements from disparate line of business applications and displaying it in a single user interface...

Microsoft Dynamics CRM SDK 4.0.12 is now available for download! This update contains some very exciting additions: Advanced Developer Extensions Advanced Developer Extensions for Microsoft Dynamics CRM, also referred to as Microsoft xRM, is a new set...

I wanted to take this opportunity to share three new Microsoft Dynamics CRM white papers that we’ve just made available. These papers cover various aspects surrounding the use of xRM as a custom solution platform. These papers could be the starting point...

Last week at Convergence I lead a session on reporting for Microsoft Dynamics CRM. At that session I’d promised to provide some more details on how you can embed SQL Server Reporting Services reports into your CRM forms. This technique improves adoption...

Days before Convergence I had the opportunity to sit down with Reuben Krippner, a Senior Product Manager in the Microsoft Dynamics CRM product planning team about the exciting CRM Portal Accelerator release and SDK refresh that was released in April....

As you know, earlier this month we launched Microsoft Office and SharePoint 2010 to businesses . This was an exciting launch for not only Office and SharePoint customers, but also for businesses that use Microsoft Dynamics CRM and ERP solutions...

Two updates from this huge migration and change for all Microsoft Bloggers and communities: The blog migration is getting underway last night. As this post goes live we are backing up the millions of posts, users, comments, images, files and profiles...