The VM website on my computer is having "essential work" carried out on it. This has been ongoing for nearly a week now. Any idea when it will be completed or is this just a standard message to fob me off? Answers please.

Do follow the advice above. But there is something else you can try. Clear your browser cache and cookies (Google this if you don't know how). That often sorts. What your browser is doing is picking up and displaying an old page that you must have had once, instead of fetching the new page which is working OK.

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Superuser 2016/17Use Kudos to say thanksMark answer as "helpful" only when the problem is solvedPlease don't send me private messages unless I ask you to.I do not work for VM. The advice I give is based on my best understanding of VM policy and practice. You rely on it at your own risk.

I finally managed to get through to one of VM's tech team in India who was very helpful indeed. She took over my screen and guided me all the way through until the problem was resolved. Hopefully I shan't need to bother the community with this problem again.