Projects

We worked with the Housing Finance Bank Limited (HFBL) to help them achieve operational excellence for a superior customer experience; high staff productivity and efficiency; quick turn round time; better credit underwriting standards; and high sales growth.

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Governance has assumed increasing importance in the Indian microfinance sector over the last few years. With the growth in portfolio and outreach of MFIs, intense competition and stricter regulations, the governance practices of MFIs needed to adapt quickly. Strong governance not only...

Mobile insurance (the mechanism of delivering insurance products through mobile devices) has reached an impressive scale of more than 10 million clients in last 2-3 years. Most of the outreach, however is contributed by loyalty based mobile insurance products, where a telecom operator pays...

First in the series of publications on Small Finance Banks, the IFN titled “Small Finance Banks – Is there an Opportunity for MFIs/NBFCs” explores the possibilities for MFIs and NBFCs as intending to graduate to SFBs. The note identifies two cardinal target segments: (a) low...