Once your parcel has been sent, we will send a confirmation email to you so that you know it is on its way. Most post parcels are delivered to you within 3 working days, although some out of the way places & interstate locations may take up to 10 days.

In the unlikely event your parcel has not been delivered within 5 working days from your confirmation of postage email then please contact us on 0417489420.

Please note that there are some items on our online shop that will incur a higher postage fee. These are mainly bulkier and heavier items and these items will have their own separate postage cost and will be noted at checkout.

Ordering and Payment

All pricing is in Australian Dollars (AUD) and includes GST (10%). Pricing may be changed at our discretion and without notice.

Order via our secure paypal shopping cart and paying by Credit Card (Visa and Mastercard) using Paypal. Paypal protects sensitive information using state-of-the-art encryption, so your data is not available to anyone.

Order over the phone or via direct email and pay over the phone by Credit Card (Visa or Mastercard) For this option please call us directly on 0417489420 or email us at melissa@belleadorn.com.au and we will process your order manually.

Please use your initial & surname as your reference when making your direct deposit. Once your funds have cleared we will send out your order.

Refunds/Exchange

When ordering online, Please choose carefully as we do not refund for change of mind, we do however gladly exchange with an alternative product within a 14 day period. A refund will only be given on faulty goods.

If an item displayed becomes unavailable we will contact you within 48 hours to organise an alternative product, place the item on backorder for you or cancel the order.

No refunds will be given on sale items and sale items are not exchangeable or able to be placed on back order. Any refunds given will not include the initial postal charges.

Items for exchange will only be accepted if the item is new and unused. The Item/s must be in the condition they were sent to you in, which means they must be unused, unworn and all original tags and packaging intact. Items and their original packaging must not be marked, damaged or scratched and must be returned within 30 days of the date you received it.

Please allow up to 14 days for us to process your exchange. Please note we will not cover the cost of posting the items back to us unless we have agreed to do so in advance. We strongly recommend using Australia Post registered delivery as we can't be responsible for items you return to us, that do not arrive.

Once you have notified us of your request for exchange, return the item with a copy of your receipt and a letter clearly stating your name and order number and the items you would like to exchange. Postage costs for resending you your exchanged items back must be paid for by you before your items will leave the shop. We can normally turn your exchange around very quickly, but during busier periods, please allow for up to 14 days for us to process your request.

The item should then be returned to:

Belle Adorn

1/17-19 Binda Road, Yowie Bay NSW 2228

At times, it could be possible that the item you have ordered, for some reason is no longer available. If this occurs we will contact you as soon as possible to offer an alternative suggestion, alternatively we can cancel your order at this point.

Privacy

At Belle Adorn we respect your privacy and as such your personal details will be kept safe and confidential and will not be disclosed, exchanged or sold unless otherwise required by law, and will only be used to process your order.