Keynote: Shane Jensen

The Times They Are A Changin’: Communicating and working with today’s multigenerational workforce

The changing workplace. The reality is that leaders, employees and organizations, both large and small, are beginning to feel the impact of trying to work with and communicate effectively across the four different generations that make up today’s labour force. Each generation brings their own set of values, expectations and markedly different attitudes towards work, authority, conflict and even customer service. All of this translates into different behaviours in the workplace (and in interactions with clients), including differing work and communication styles, which can have direct impact on retention, productivity and staff engagement.

The presentation is designed to give participants some great information and insights to help them with their goal of working and communicating effectively with each of the four distinct generations.