Returns Policy

We guarantee a 100% refund on returned goods within 30 days of initial purchase. Products returned must be in good condition and in their original packaging to be eligible for refund. Please be aware that initial shipping costs and bank transfer fees are not refunded.

To begin your returns process, you must first contact our after sales department to receive your product returns form. Our customer service desk will email the form to you, along with a product return ID number. You should complete this form, including reasons for returning the product. Once you have returned the claims form, we will provide a returns address that the goods should be sent to.

Customers are responsible for the cost of shipping and ensuring the goods reach our returns office in good condition.