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Grand Tien Shan has a good location
but the plase is run down - stained carpets in the corridor and a smelly room make no good environment for a visit. The worst: The prize is completely out of range: 47'500 Tenge per night for a single use very simple hotel room just too much.
Place not recommended

Almost like a boutique hotel, the lobby, rooms and the spa are cosy with a character. My superior room was small but very well kept with clean and spacious bathroom. Reception and restaurant staff seldome smile but the hosekeeping staff were fantastic. Perhaps, the management should consider replacing the reception staff with the house-keeping and cleaning staff who always greeted...

I booked that hotel due to non-availabilty of other hotels. It has been a big disappontment, especially the service. Hardly English speaking staff (if you do not speak chinese its hard to find someone to tell your wishes), small breakfast buffet, elevator, which takes ages to go from the 1st to the 3rd floor, 15 min to check out (as...

Stopped-over in Almaty for 3 nights as a tourist and stayed at the Grand Tien-Shan in a superior room. The room was clean, spacious and comfortable and had a decent bathroom with a large tub. Breakfast was good, as was dinner in the restaurant.
The hotel is well located and several parks and shopping areas are within walking distance. For...

The hotel is very well situated close to the Almaty city center. Although it is mainly a business hotel we have had an excellent service as a family here. Spacious and clean rooms, decent breakfast, very friendly and helpful staff. The only minor comment: espresso coffee is not included in the breakfast... I think it should be.

In my opinion it's quite comfortable hotel to stay in for several days. There is everything which it typicall for hotels (gym, breakfast, free Wi-Fi zone... ). Prices are above average but within acceptable limits for business trips.

I was staying here for one night during my transit in Almaty.. The hotel has good reviews and price point was quite great so I decided to choose this hotel. The location is quite handy as it is walking distance to some markets and restaurants. But that was about it!
I don't think this hotel is a four star! Maybe...

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Helpful?

1Thank Aarij B

George K, Director of Front Office at Grand Hotel Tien-Shan, responded to this review

Dear Aarij B,
First of all I would like to thank you for staying with us at the Grand Hotel Tien Shan.
I am glad to hear that you have liked location of our hotel.
I would like also to apologize for the inconveniences which you have faced during your stay. As we are always strive to provide the best...

This hotel is located at middle of city. At north of this hotel, there are Panfilov Park, Green Bazaar, Zhibek Zholy street and so on. At south, there are Republic Square, Kok Tobe cable car foot station.(cable car was not operating in August 2015) and so on. Everything was all right except one small happening. When I finished taking a...

I just stayed at Grand Tien Shan for the second and last time. The rooms are clean and nice, but the service is dreadful. At breakfast, you can die of thirst waiting for someone to offer coffee, and when you try to find a waitress, there are three standing around chatting. The checkout procedure for some reason takes ten minutes;...

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Helpful?

1Thank Kenneth P

George K, Director of Front Office at Grand Hotel Tien-Shan, responded to this review

Dear Mr. Keneth,
Thank you for staying with us at the Grnad Hotel Tien Shan.
I really apologize for the unpleasant situations which you have faced during this stay.
Anyway I would like to thank you for your detailed review which will help us in improving our omissions.
Because of our guests' review we could be better and our hotel...

My colleague and I stayed two weeks in this hotel while on a business trip from middle of October till November, 2nd .
Room was of not great size, quite old in style and very dark. The hotel service didn’t provide guests with water in the rooms. Road noise in the room was noticeable. Breakfast was good. Wi-Fi was reasonable....

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Helpful?

1Thank elena_rachkovskaya

George K, Director of Front Office at Grand Hotel Tien-Shan, responded to this review

Dear Ms./Mrs. Rachkovskaya,
Thank you for staying with us at the Grand Hotel Tien Shan.
Thank you also for your detailed review. Our hotel always strive to provide the best service to our guests and we have passed all your notes to the relevant departments to fix the issues.
I apologize for all inconvenience which you have faced during your...

"Grand Hotel Tien-Shan" is located in picturesque area of the central part of Almaty, totals 78 numbers and offers individual service, a wide spectrum of possibilities for business and leisure, as, for instance, business center, high-speed Internet, banquet room, business meetings and conference halls, which area is 460 sq.M. Our redesigned lobby, restaurant and banquet room - are exactly that is necessary to have dinner, supper or carry out unforgettable event. Have a rest in our unique <> after your working day, with exclusive selection of drinks and cigars. The distinctive feature is our magnificent SPA-center "Bali"....more less

Additional Information about Grand Hotel Tien-Shan

Address: Bogenbay Batyra St., 115, Almaty, Kazakhstan

Region:Kazakhstan > Almaty

Price Range:
$125 - $173 (Based on Average Rates for a Standard Room)

Hotel Class:4 star — Grand Hotel Tien-Shan 4*

Number of rooms: 78

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Hotel Style:

#5 Business Hotel in Almaty

#7 Spa Hotel in Almaty

#11 Luxury Hotel in Almaty

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