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Card and POS terminals assistance

24 hours bank cards and POS terminals assistance center

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0700 10 000 (Vivacom)

17 21 (A1 and Telenor)

(+359 2) 962 41 02

Fax

(+359 2) 962 78 59

0700 10 000 calls for Vivacom subscribers are at the price of local call for people calling from all around the country - the difference between long-distance and local call is covered by Raiffesienbank. 17 21 calls for subscribers of mobile operators A1l and Telenor are at the price of internal call/within the same network – A1-A1 or Telenor-Telenor depending on customer individual plan.

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Documentary Collection

If you know your foreign partner and trust him, then the documentary collection is a possibility - it is safer than the advance payment and much cheaper than the documentary letter of credit. When using documentary collection, you should be aware that the participating banks do not undertake any financial commitment under the transaction. They only act as a trusted intermediary.

The documentary collection is the processing of commercial and/or financial documents by the Bank in accordance with the written instructions received from the exporter in order to obtain payment from the buyer.

Advantages

Whether the documentary collections provides sufficient security or whether the documentary letter of credit will be a better solution; which form of documentary collection is the most suitable — Raiffeisenbank can help you to find the optimal solution for you.

Details

After the exporter has shipped the goods to the buyer, he deposits with his bank the export documents accompanied by an application for documentary collection.

In the application form for documentary collection the exporter:

Completes the buyer's data (Drawee under the documentary collection)

Completes the data of the buyer’s bank (Collecting bank)

Describes the goods

Describes the attached documents

Gives written instructions on the conditions under which the documents are to be delivered to the payer

Raiffeisenbank processes and sends the documents to the drawee’s bank (Collecting bank)

Depending on the instructions, the collecting bank transfers the documents to the Drawee against payment of their value or against acceptance (a written commitment for payment on maturity) or free of payment.

Important: In the case of export documentary collection the bank processes the provided documents in compliance with the instructions of the exporter regarding the manner of their delivery to the buyer but has not commitment for payment to the exporter. The payment depends only on the buyer.

Import documentary collection

Raiffeisenbank processes and delivers to the importer the documents received from the bank of the exporter against payment (documents against payment) or against acceptance of a bill of exchange (documents against acceptance) depending on the instructions of the exporter.

Important: If you have received documentary collection you should not pay the amount due directly to the seller through a free (credit) transfer. The payment through a free (credit) transfer does not release you automatically from the commitment for payment under the received collection and Raiffeisenbank cannot give you the documents without receiving an additional authorization from the bank of the exporter.

Additional advantages

The documents are processed by banks

This provides a higher level of protection than the payment with a free (credit) transfer.

A cheaper form of payment than the documentary letter of credit.

A simpler method of processing compared to the documentary letter of credit.

Advantages for the importer

The importer enjoys greater security compared to the advance payment.

A cheaper, more comfortable and simpler form of payment than the documentary letter of credit.

It does not require blocking of credit limits or other money

It serves to secure the obligation of the importer before the deadline for payment agreed with the exporter.

Application

You can order documentary export collection by completing an Application for documentary.

You must deposit the application together with the accompanying documents at the servicing office of Raiffeisenbank.

Frequently asked questions

Is there a risk for the exporter to get no payment under the documentary collection?

Yes, the banks involved in the process of documentary collection have not commitment to make a payment, the payment depends only on the buyer/importer.

When does the buyer obtain the documents received under documentary collection?

The collecting bank delivers the received documents to the importer/buyer against payment or acceptance of a bill of exchange in compliance with the instructions received from the exporter through his servicing bank (Remitting bank).

Is it possible to make partial payments under documentary collection?

Yes, only if there are explicit instruction from the exporter through his servicing bank (Remitting bank).

Is it possible to cancel the documentary collection?

Yes, with an instruction from the exporter through his servicing bank (sending bank)

How is documentary collection paid?

Payment under documentary collection is made only through a payment order under the collection and not through a free (credit) transfer. It is important for you to know that the payment through a free (credit) transfer does not release you automatically from the commitment for payment under the received collection and Raiffeisenbank cannot give you the documents without receiving an additional authorization from the bank of the exporter.