Customer Service

Orderspearl. love. jewelry is made to order. Orders typically ship within 1-2 weeks, but may take up to 3 weeks, depending upon available pearls and required labor for each purchased item. Unless otherwise indicated, all domestic orders ship USPS Priority Mail and will arrive within 1-3 days of the date of shipment. International orders ship USPS Priority International Mail and are expected to arrive 6-10 business day of the date of shipment. If you have ordered multiple items, you may receive partial shipments.

ReturnsIf you are not satisfied with your order, pearl. love. accepts returns within 7 days of your order's arrival. Returned merchandise must include pearl. love. packaging and tags, and must be in the same condition as when it was received. Used merchandised cannot be returned. Sale items are final sale and cannot be returned or exchanged.

Refunds will be made in the form of the original payment. Once your return is processed, a refund will be issued for the merchandise amount. Shipping charges cannot be refunded. Please allow 5-7 business days for the refund to post to your account. Please email orders@pearllovejewelry.com for return acceptance and mailing address.pearl. love. does not accept responsibility for lost return packages.

Avoid submergence in water, which greatly accelerates the rate of your jewelry’s decline. Avoid exposure to detergents, soaps, lotions, perfumes, and chemicals. After each wear, gently wipe pearls with a soft jewelry cloth and store in a jewelry box or bag. Please note that much of the collection utilizes leather, which will patina over time. To extend the life of your leather, gently rub with shea butter periodically.