Category: Employee of the Month Archives - ComputerCare

The month of April is known for its spring showers, oversized umbrellas and rain boots. This month’s Employee of the Month Chervin Rafii is doing his part in keeping the April shower theme alive by recently moving to ComputerCare’s Seattle office- a city that experiences an average of 152 rainy days a year and has earned its nickname the “Emerald City.”

Chervin is a hardware technician and has been working at ComputerCare since April 2017. He’s dedicated to his craft and constantly on the lookout for opportunities to further hone his skills of repairing smartphones, tablets and laptops. Chervin has a reputation for quickly diagnosing hardware issues and demonstrating a high level of professionalism when working with customers.

We spoke with Chervin while he was walking through the rain to ComputerCare’s office in Seattle. Here is an excerpt from that conversation:

What’s your job title and what do you do?
I’m a hardware technician and I replace and fix a wide variety of computers and phones. (Apple, iPhones, Dell, Lenovo and HP)

What is the most challenging part of your job?
I’m not great with the paperwork part of my job but I’m getting better with this task by practicing discipline and giving myself deadlines.

What is the most rewarding part of your job?
Fixing peoples computers and making them happy. Also, I get to experience working on all kinds of devices.

What’s the most influential tech item in your life?
The Internet, because without the Internet you cannot learn anything or communicate as easily with people from other countries.

What’s the best/worst gift you’ve ever given/received?
There are no bad gifts. I always appreciate anyone that gives me a gift

What are some of your hobbies away from work?
I read technology articles about anything and I occasionally play games with friends. I also like to watch Anime during most of my free time.

Tell us one thing about you that people might not know?
I love all Asian food although Japanese and Vietnamese is at the top of my list. When I was a kid I played piano and attended martial art classes earning a black belt in karate and a third place medal. I was also ranked a top three ping pong player and chess player when I was in school.

Congratulations, Chervin. We’re proud to have you on our team and sincerely appreciate all your hard work!

ComputerCare is growing! We’re always on the lookout for talented technicians and customer service representatives. If you’re interested in joining our team, connect with us via email: HR@ComputerCare.net or check out our current openings via LinkedIn or our Careers page.

For many, St. Patricks Day is often the highlight for March. For us, this month’s highlight was Sean O’Sullivan, our Tech Lead for EMEA in Dublin, Ireland – which is why it is our privilege to introduce him as our latest Employee of the Month!

Sean started working at ComputerCare in November 2014 and is currently the Lead Tech of our team based in Dublin, Ireland. He oversees the technical aspects of ComputerCare’s Dublin business and liaises with its roster of clients around the city. Sean is an exemplary employee and leader at ComputerCare who truly cares about his team of technicians and is always there to support them in whatever they need.

We recently sat down with Sean to get the inside scoop about his work at ComputerCare. Here is an excerpt from that conversation:

CC: What’s the most influential tech item in your life?

SO: This is a tough one, but it has to be 3D printing. This technology has so many possibilities and applications from designing prosthetics to remaking the little cover for the batteries on your remote control when you lose it.

CC: Do you prefer Macs or PCs?

SO: It’s got to be the Mac. I got my first Macintosh, an iMac G3. I do enjoy tinkering with PC but I will always back Mac.

CC: What was the best gift you ever got from someone?

SO: The best gift I’ve received would have to be a surprise trip to Amsterdam to see “System of a Down.” The band had never played Ireland at the time and I was ecstatic to finally see them live.

CC: What are some of your hobbies away from work?

SO: Outside of work I like to spend as much time outdoors as possible. I enjoy hiking, camping, rock climbing and cycling. I’m an avid Classic Mini enthusiast, and love to build things and work with my hands. I always have a project of some sort in the making, whether its building a cabin or woodworking.

CC: Tell us one thing about yourself that people might not know?

SO: I’m big into reptiles and amphibians. Over the years I’ve kept and bred all types and species. We have a pet Giant African Snail in our office called Paddy Losty.

Congratulations, Sean. We’re proud to have you on our team and sincerely appreciate all your hard work!

ComputerCare is growing! We’re always on the lookout for talented technicians and customer service representatives. If you’re interested in joining our team, connect with us via email: HR@ComputerCare.net or check out our current openings via LinkedIn or our Careers page.

For the month of February, we are thrilled to introduce Enzo Delacroche, our latest Employee of the Month. Enzo is one of our talented mobile devices technicians, working at ComputerCare’s headquarters in Santa Clara. He started working at ComputerCare in June of 2017 and has proven to be a fast learner and a great addition to our mobile devices team. Enzo provides fantastic customer service, is always willing to help, and has been an asset working on recent iPhone projects.

We sat down with Enzo to get the inside scoop about his work at ComputerCare. Here’s a small part of our conversation:

CC: Describe your role here at ComputerCare
ED: I am a Mobile Device Technician and my main responsibilities are troubleshooting and repairing Apple iPhone and Android devices. There’s a nice mix of other devices such as iPads and Beats headphones to keep things interesting.

CC: What is the most rewarding part of your job?
ED: When a walk-in customer comes in and vents about the problems they’re having, they usually think that it will probably take a week to fix or that they will have to pay a lot for a repair. So, I definitely love seeing their reaction when I tell them that I was able to fix the issue with some quick troubleshooting and often with no charge for devices under warranty. Now that’s where it’s at.

CC: Do you prefer Macs or PCs?
ED: I was gifted a Mac for college and it has been my only laptop until recently. Macs are for sure very user friendly and are my go to, but I bought a PC, too, to use with certain applications that I wanted.

CC: What was the best gift you ever got from someone?
ED: For graduation, my girlfriend surprised me with plane tickets to Seattle. She knew that I’d never been outside California, and I’d always talked about how it rains a bunch there and how I’d like to visit. I never thought she would ever get us tickets and an Airbnb! Plus, it rained while we were there, so boom!

CC: What are some of your hobbies away from work?
ED: Some of my passions outside work include cooking foods from all sorts of different cultures. Ramen, chile verde pork stew, coconut curry, pizza from scratch, baked mac n cheese and fried chicken are just some of my favorites. I also enjoy practicing Tae Kwon Do, along with learning about various martial arts and their tools. Most recently I’ve been practicing bo staff.

Congratulations, Enzo. We couldn’t be happier that you’re part of our team.

ComputerCare is growing! We’re always on the lookout for talented technicians and customer service representatives. If you’re interested in joining our team, connect with us via email: HR@ComputerCare.net or check out our current openings via LinkedIn or our Careers page.

Welcome to 2018, everyone. The start of a new year gives us an opportunity to talk about another Employee of the Month. This month we have the pleasure of introducing Joey Estella, one of our mobile devices technicians. Joey joined ComputerCare in May of 2017, and already he has proven to be a valuable part of our team through outstanding performance in his day-to-day role as well as his active participation on various internal mobile projects.

We sat down with Joey to ask him about his work. Here’s an excerpt from our conversation:

CC: Describe your role here at ComputerCare
JE: I am a Mobile Device Technician. I work on all the mobile devices, ranging from iPhones and iPads to Beats headphones, Apple Watches, and some Android phones as well.

CC: What is the most rewarding part of your job?
JE: It’s truly rewarding to work with all the great people here at ComputerCare. I would not be where I am without the guidance and knowledge that these wonderful people have shared with me, and it’s awesome coming in every day to these unique individuals. I want to shout out to Enzo, especially, for everything he does, because our mobile device team wouldn’t be what it is without him. I also enjoy being able to share my skills with everyone, and I embrace the ability to be a utility man of sorts and take on different tasks at different times.

CC: What’s the most influential tech item in your life?
JE: It’s got to be my iPhone. It’s something that’s hard to be without for long periods of time, and it does so much more for me than just call and text. Plus, I’m a mobile technician! So, it’s got to be my iPhone!

CC: What was the best gift you ever got from someone?
JE: My English Bulldog, Bauer, was one of the greatest things I ever got. Unfortunately, he passed away last year, but his legacy definitely still lives on. I was an only child, so I thought of Bauer as my little bro. He was one of the greatest gifts ever.

CC: What are some of your hobbies away from work?
JE: When I’m not at work, I regularly follow sports, mainly baseball, basketball and football. I’ve been a diehard Giants fan since birth and I also love watching the Warriors and Niners. I also love playing golf; I try to get out on the course as many weekends as I can. I also play fast pitch softball. I’m really into fantasy sports as well like Fantasy Football and Fantasy Basketball.

CC: Finally, what’s one thing about you that people might not know?
JE: My fast pitch softball team won the past 3 championships in our league in San Francisco, and last season I was voted the league MVP. Also, my team won the San Francisco Mayor’s cup for golf, hosted by the late Mayor, Ed Lee.

Congratulations, Joey. Keep up the good work. You’re an asset to the company and we couldn’t be prouder!

ComputerCare is growing! We’re always on the lookout for talented technicians and customer service representatives. If you’re interested in joining our team, connect with us via email: HR@ComputerCare.net or check out our LinkedIn page for current openings.

As we race toward the end of 2017, we present our final Employee of the Month for the year. This month, we’ve chosen Patty Zamora, one of our Technical Services Admins, located at a customer site in Mountain View. Patty has been with ComputerCare since April of 2015.

Anyone who works with Patty knows what a pleasure it is to have her on their side. Patty’s Team Lead had the following to say about her, “Patty is always on top of her work, and is very efficient. She helps our entire team, with shipping and receiving units, tracking assets, updating reports, performing cycle counts, and helping out anywhere she’s needed. Our jobs would be very difficult without her.”

We sat down with Patty earlier this week to ask her about her work. Here’s an excerpt from that conversation:

CC: Describe your role here at ComputerCare

PZ: As a Technical Services Admin here at the company, I provide administrative support to management and to my team. I also perform a variety of admin duties that help to facilitate the repair process on site.

CC: What is the most rewarding part of your job?

PZ: The most rewarding part of my job is knowing that my presence along with my skills make a difference to the team, and assist in making the team’s job easier.

CC: Mac or PC?

PZ: Personally, I prefer Macs for personal use simply because of their distinct multimedia features.

CC: What was the best gift you ever got from someone?

PZ: When I was a little girl, I received a My Size Bride Barbie for Christmas one year. It was the best gift ever, and I still have it to this day!

CC: Finally, what’s one thing about you that people might not know about?

PZ: I love to travel! There’s nothing better than exploring different cultures, foods and sceneries.

Congratulations, Patty. We appreciate your hard work and dedication to the team!

ComputerCare is growing! We’re always on the lookout for talented technicians and customer service representatives. If you’re interested in joining our team, connect with us via email: HR@ComputerCare.net or check out our LinkedIn page for current openings.

We’re always thankful for our crew here at ComputerCare. At this time of the year, we especially appreciate everything that they do each and every day to keep our customers’ devices in tip-top shape.

This month, we have the pleasure of putting the spotlight on Bill Castillo. Bill works at our headquarters in Santa Clara. He joined ComputerCare as a technician back in October 2015, and has proven to be a wonderful asset to the team.

Bill stands out thanks to his willingness to step up and complete any task at hand. He is our Thunderbolt display master, and always completes those repairs with ease. Bill also lends a hand to other members of the team whenever needed. He is the comedian of the group, and always keeps people laughing and smiling.

We sat down with Bill this week to ask him about his work, and his life away from the office. Here’s a small part of that conversation:

CC: Describe your role here at ComputerCareBC: I’m a Computer Technician, and my main role is to diagnose and fix the devices and laptops that come in for repair.

CC: What is the most challenging part of your job?BC: One of the most challenging things about being a computer technician is the pace of change. We see new systems with new requirements all the time, so keeping up with that can be difficult.

CC: What do you appreciate most about your work?BC: My co-workers, and the support we give each other. It’s a very friendly and cooperative atmosphere that we all appreciate.

CC: What’s the most rewarding part of your work?BC: It’s a great feeling whenever I find out what’s wrong with a system and get it up and running again. It’s really a sense of accomplishment.

CC: What was the best gift you ever gave someone?BC: One of the best (and possibly the weirdest) gifts I’ve ever given was what you could call a Murder Bag. It was a duffle bag full of things like duct tape, a hacksaw, gas can, and bleach. On a side note, it was when Dexter was big, so that might help you understand a bit of the background to that story.

CC: Finally, what’s one thing about you that people might not know about?BC: Something people definitely don’t know is that I was ordained by the Universal Life Church of Modesto California to perform weddings. If you’re ever in need, you know where to come.

Congratulations, Bill. We’re really thankful for everything you do!

ComputerCare is growing! We’re always on the lookout for talented technicians and customer service representatives. If you’re interested in joining our team, connect with us via email: HR@ComputerCare.net or check out our LinkedIn page for current openings.

Obed is based at ComputerCare’s Santa Clara office, where he is a valuable part of our accounting team.

We sat down with Obed recently to ask him about his role, and interests away from the office. Here’s an excerpt of our conversation:

CC: Describe your role here at ComputerCare
OH: I am an Accounting Clerk for ComputerCare. Basically, this means that I’m in charge of keeping all of the company’s financial records up to date, I’m also in charge of processing ComputerCare’s business transactions, like accounts payable and receivable, disbursements, expense vouchers and receipts.

CC: What is the most challenging part of your job?
OH: Accounting is all about making sure that every detail is just right. So, when you’ve been working long hours or you’re facing a tight deadline, it can be hard to maintain focus.

CC: Do you have a favorite tech gadget?
OH: Sure. I love smartphones because I appreciate how much easier they make our lives. Doesn’t everyone love their smartphone?!?

CC: We’ve heard that you love Apple Macs. Why is that?
OH: PCs are great, too, but I personally prefer Macs because of their software integration and track record of security.

CC: What do you do outside work?
OH: I love to visit National Parks. Two of my all-time favorites have to be Yosemite and the Grand Canyon. They’re amazing! I also like to travel around the world, and my next trip will be two whole weeks in China!

CC: Finally, what’s one thing about you that people might not know about?
OH: A lot of people know that I love music, but they probably don’t know that I’ve been playing the guitar and the piano since I was four years old.

Congratulations, Obed. You’re one in a million.

ComputerCare is growing! We’re always on the lookout for talented technicians and customer service representatives. If you’re interested in joining our team, connect with us via email: HR@ComputerCare.net or check out our LinkedIn page for current openings.

We’re very proud to introduce our latest Employee of the Month, Yvette Esquer.

Yvette is the customer service supervisor at ComputerCare. Since joining the company in September 2016, Yvette has proven to be an incredibly valuable part of the team, always going above-and-beyond by supporting multiple locations and ensuring that every aspect of customer service is running smoothly.

We recently sat down with Yvette to ask about her role at ComputerCare, and her life outside work. Here’s an excerpt of our conversation:

CC: Describe your role here at ComputerCare
YE: As the customer service supervisor, I make sure that all of our customers are satisfied with our service and that our offices are up to date with all of their processes. I work closely on several of our client projects and deal with customer escalations at HQ whenever necessary.

CC: What is the most rewarding part of your job?
YE: I love seeing that happy look on customers’ faces after we have finished servicing one of their devices.

CC: Do you have a favorite tech gadget?
YE: I think it has to be my Apple watch. It keeps me on my toes with my health and helps me balance my home and work life at a glance.

CC: You’re a dog-lover, right? Tell us about your puppy.
YE: Yes, I received my puppy, Chikita, as a gift. She was the absolute best gift ever. She has brought us such great memories and joy.

CC: What do you do outside work?
YE: I love to go on a good adventure, especially if it involves ending up at a great ice cream shop! I enjoy spending my free time with my 1 year old niece. That usually consists of a lot of laughter and bananas.

CC: Finally, what’s one thing about you that people might not know about?
YE: I am completely obsessed with crime shows and podcasts! If I didn’t love what I do here at ComputerCare so much, I might have gone into the criminal justice field!

Congratulations, Yvette. And happy 1st anniversary at ComputerCare. We’re thrilled to have you as part of our team.

ComputerCare is growing! We’re always on the lookout for talented technicians and customer service representatives. If you’re interested in joining our team, connect with us via email: HR@ComputerCare.net

Our latest Employee of the Month is Zhensheng Lei. He is a computer technician working with our onsite team since joining ComputerCare in February, 2015.

Zhensheng has proven to be an asset to the company. Whenever our customers need help at a remote location, he is always willing to help without hesitation. His eagerness and drive to provide exceptional customer service are vital in an industry like ours, where reputation is such a critical part of our business success.

In addition to being very productive, Zhensheng is always ready to learn about new products, and shows that he wants to do more for the company. His humility and work ethic make him a joy to work with, and we are glad to call him our colleague.

We asked Zhensheng to share a few more details about his work and life outside ComputerCare, and here’s some of what he had to say:

CC: What is the most challenging part of your job?Zhensheng: The most challenging part would be becoming familiar and efficient with newer models. While challenging, I do enjoy working on something I haven’t worked on before. It’s like a change of pace, new scenery.

CC: What is the most rewarding part of your job?Zhensheng: Knowing I am helping our customer get working computers so they can be productive and build trust between us and them.

CC: What are the best and worst gifts you’ve ever given and received?Zhensheng: The best gift I have ever received, is from my wife, with our first baby on the way! The worst gift I ever received was bad food at a restaurant.

CC: Tell us one thing about yourself that people might not know.
I used to be a volunteer firefighter.

Congratulations, Zhensheng. Welcome to the Employee of the Month club!

ComputerCare is growing! We’re always on the lookout for talented technicians and customer service representatives. If you’re interested in joining our team, connect with us via email: HR@ComputerCare.net

Summer is definitely here, and it’s time to introduce you all to our Employee of the Month for July, Kshitiz Joshi, more commonly known by our team as Joshi.

Joshi joined ComputerCare in February 2015, and is one of the company’s computer technicians, based at our headquarters in Santa Clara. All of our technicians are experts when it comes to getting important devices up and running again, but Joshi stands out from the crowd for his positive attitude and reliability. In his two years at ComputerCare he has adapted to new tasks quickly and has always been willing and ready to help out whenever and wherever needed. This extends to our new hires, who quickly learn that they can turn to Joshi for help or advice.

In addition to his role diagnosing and fixing issues with Apple and Lenovo computers, Joshi enjoys working with people. “I really value the sense of camaraderie that exists here at ComputerCare,” he said. “I’m motivated by working with other people, and learning their perspectives on how to get things done. That interaction provides me with new learning opportunities that promote workplace synergy. Honestly, I learn something new every day, and think that my colleagues are hilarious.”

We asked Joshi to share a few details about his life outside work, and here’s some of what he had to say:

CC: Are you a Mac guy or a PC guy away from work?
Joshi: I prefer using Macs because of the integration between the hardware and software. I like the build quality and performance, too. Having said that, when it comes to phones, I’ve been using Android for more than six years.

CC: What’s your favorite TV show?
Joshi: Stanger Things!

CC: What’s the best gift you’ve ever given someone?
Joshi: I surprised my sister once with an Apple laptop and an iPad. She was very surprised and happy.

Congratulations, Joshi. Welcome to the Employee of the Month club!

ComputerCare is growing! We’re always on the lookout for talented technicians and customer service representatives. If you’re interested in joining our team, connect with us via email: HR@ComputerCare.net