Erik Gern

Frozen Out

by Erik Gern
in Feature Articles
on 2016-12-07

Lex was an employee at GreyBox in the late 90s, a PC-repair shop inside of a large electronics chain. He had spent the entire morning handling phone calls from customer after customer. Each of the calls was supposed to go to his co-worker Gerald, but Gerald hadn’t been picking up his phone. Each caller complained that Gerald had taken in their computer for repairs and not actually done the repairs.

“I brought my laptop in yesterday,” one caller, a wheezy old man, said, “and the young man behind the counter just took the laptop and said, ‘come back in an hour’. He went into the back room, and when I came back, he looked like he had been drinking. You know, red faced and sweaty. And the laptop smelled funny- like corn chips. And it wasn’t fixed!”