If Passengers still meet problems after entering correct optional information, please enter other information. For example, if Passengers already filled in “Reservation code” but cannot go through next step, please choose others to continue. After all, if Passengers still cannot complete web check-in process, please see below troubleshooting for more information.

Using Vietnam Airlines’ FFP card number on web check-in but they do not show them when making purchase at ticket’s office; or using other airlines’ FFP card number.

Passenger enter required information: Last name, Departure Airport; and one of two following optional information: Reservation Code and e-ticket number

Passenger enter required information: Last name, Departure Airport; and one of two following optional information: Reservation Code and e-ticket number.

Using FFP card number on web check-in for more than 1 reservation codes which are operated by Vietnam Airlines, departured from same airports and in same time frame that allowing to use web check-in. ( 24 hours to 2 hour before scheduled departure time)

DO NOT PROCESS web check-in from 24 hours to 2 hours before scheduled departure time.