Any item found to be incomplete or defective or not in the condition advertised on the website (New or Remainder) may be returned within 7 business days of delivery. Delivery costs will also be refunded if all items in the order are being returned. Full refunds will also be given for any book(s) received that were not book(s) you ordered, if we are notified within 7 days of you receivng the items. Please Contact Us requesting a return authorisation and further instructions. Please quote your receipt number and the reason for returning the item(s). Returns that have not been pre-arranged will not be accepted. Any returns are shipped at the customer's risk and Basement Books will not take responsibility for any items that are lost or damaged whilst being shipped back to us. Accepted returns will be refunded by the method by which you paid for them within 14 days. Please wrap the items securely and return them, with a copy of the receipt that was included in your delivery, to:

Basement BooksShop 1 Henry Deane Plaza2 Lee StHaymarketNSW 2000

Note: a printed copy of your Basement Books website receipt must be included in the parcel.

How long will it take to receive my order?

Our deliveries are made using Australia Post. Expected delivery times for your area, once the parcel has been shipped, are summarised below:

Sydney Metro 2-3 Business daysNSW Country Areas 2-4 Business daysMetro: Brisbane; Melbourne; Canberra 2 Business DaysMetro: Adelaide; Hobart 3 Business DaysVIC/SA/QLD Country Areas 3-5 Business daysMetro: Perth; Darwin 4-5 Business daysWA/NT/TAS Country Areas 5-9 Business days

Delivery times can vary, especially during peak times so please take that into account when ordering.

I can't log in to My Account / Password reset

To log in to your account, go to our Log In page and enter your email and password.

If you have forgotten your password, click on the Forgot Password link to receive a Password Reset email.

If you continue to have issues accessing your account, please contact us by calling on 02 9211 7726 Monday - Friday, 9am - 5pm Sydney time

Remainder books are new but may have marks

We mainly sell remaindered books. Often when a new title is going to be released, the publishers can only guess at how many of that title they are going to sell. A lot of the time their guess is wrong and print too many.

They send the books out to regular bookstores and department stores and they sit on the shelf waiting to be purchased. Eventually the popularity of that title will wane and those books will just be taking up valuable room. The retailer would obviously prefers to fill the shelf space with newer titles that they hope will sell better.

After a certain amount of time the bookseller is able to pack up the remaining copies and send them back to the publishers for a refund. The publishers suddenly find themselves with a lot of books that the regular booksellers no longer want to stock, and they are left with two options - either destroy the books or resell them at a discounted price. In most cases the publishers would rather resell them to bookstores like us! When this happens the books are classified as ‘remaindered’.

Remaindered books are usually marked with a black pen along the base of the book to indicate their current status. They also exhibit a certain level of wear and tear caused by the extra travel and handling but are essentially brand new.

As a remainder bookstore we can pass on the savings to our customers who benefit with up to 90% off the recommended retail price.