Jessica Gorman shines a light on what’s best about the Concierge profession. Her naturally warm and welcoming demeanor, her quiet discretion and “can do” attitude serves as an excellent example to all members, both new and tenured.

Describe the process you used to select your candidate:

All US Young Leader candidates must first meet the UICH criterion. Once satisfied, candidates complete an application which has four parts. This year, candidates were required to write three essays, and reply to a challenging guest sitution when submitting their application. Candidates also were interviewed by a selection committee. The results of the essays and interview are considered in determining a winner.

Additional comments: If you think of every complimentary adjective in the dictionary, they would all apply to Jessica. She’s smart, resourceful, professional, quietly courteous and among the best young concierges to wear the crossed golden keys.