Unfortunately there is not a "for parts only" or "needs repair" option on the back ends of most dealership website platforms, and is something that we address the first opportunity we receive. We do include it in the custom descriptions for vehicles, but that information is very easily overlooked by users online. We are sorry for the inconvenience and hope to make our vehicles more descriptive and transparent. Thank you for your feedback.

CarGurushttps://www.cargurus.com

Aug 10, 2016

Karen

This dealer was terrible. The car was not even cleaned. Still had ash tray full of ashes in vehicle. They had not even checked out vehicle which had check engine light on, oil leak and not a drop of oil in it.

We do apologize for this situation. That particular vehicle had just been traded in, and had been in our inventory for a matter of hours and was not ready for showing to people yet. This vehicle in fact went off to auction as it did not meet our strict requirements for being sold as a used vehicle.

We apologize. Due to the way that inventory feeds are pushed and pulled, sometimes there is a delay of 24 hours before online listings are removed. This is a technology limitation currently it seems, and is a challenge all dealerships are concerned with. We hope that as technology progresses that the time needed for automated systems to remove stock from inventory is shorter, as it's never an enjoyable conversation when the customer is contacting us about a vehicle that's no longer in inventory. We are sorry for the inconvenience, and hope to remind people that we have well over 5 acres of inv

We apologize. Due to the way that inventory feeds are pushed and pulled, sometimes there is a delay of 24 hours before online listings are removed. This is a technology limitation currently it seems, and is a challenge all dealerships are concerned with. We hope that as technology progresses that the time needed for automated systems to remove stock from inventory is shorter, as it's never an enjoyable conversation when the customer is contacting us about a vehicle that's no longer in inventory. We are sorry for the inconvenience, and hope to remind people that we have well over 5 acres of inventory and we're confident that we have many options for you to select from.
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This situation was over a year ago, and it's been rough for me to look into it further to get specifics, but I assure you that this was one time incident and we've since taken extreme precautions and measures to prevent anything like this from happening. We apologize for your unpleasant experience, and we hope you will give us another chance to prove our quality in the future.

CarGurushttps://www.cargurus.com

Mar 28, 2014

Beverlyn

This SUV was sold, but the dealer
responded promptly and was
extremely professional and
courteous.

Unfortunately, the person who set up the account on cargurus.com is no longer with us, and it appears the emails that were set up here, were inaccurate and no longer functioned. We fixed that issue today, and we apologize for the inconvenience.