There are many reasons why we’re excited to bring you the long-awaited Nikon D500. We could spend hours going over the exceptionally wide coverage provided by its next-generation 153-point AF system and another hour covering the new EXPEED 5 processing engine. However, one new feature we’re particularly happy about in the Nikon D500 is SnapBridge!

What is SnapBridge?

Snapbridge is an always-on image transfer service that enables a constant connection between Nikon cameras and smart devices.

Via Bluetooth® low energy (BLE) technology, SnapBridge enables the continuous and immediate transfer of images from the camera to a smart device as they are captured in real time, transforming photography into a social, connected experience. This is achieved automatically without the need to activate image transfer from the camera, while also keeping power consumption low for both devices. Users can also continue to enjoy mobile internet connectivity during image transfer, allowing them to check their e-mail or access social media while syncing their photographs.

How to get started with SnapBridge?

Pairing starts from the ‘Connect to smart device’ option in the camera’s Setup menu, and not from ‘Bluetooth’ or ‘Wi-Fi’ menu in smart devices.

Once you have found this option in your camera menu, follow the steps in this video to complete the pairing process.

If you are using the iOS version of the SnapBridge app, your camera may require a firmware update

SnapBridge opens the door to a rich imaging experience. But what else do you need to know? Let’s take a closer look at the 6 main things you will be able to do with your Nikon D500 using SnapBridge.

Benefits of SnapBridge

1. Always-On, Low Energy Connection

SnapBridge connects the Nikon D500 to your smart device* using BLE (Bluetooth® Low Energy)**. This is convenient for several reasons. First and foremost, the biggest advantage to BLE is that it consumes considerably less power than classic Bluetooth, enabling SnapBridge’s primary feature- constant connection- without a significant depletion of power from your camera or your smart device throughout the day.

Pairing is simple and convenient, requiring a set-up just once. From then on, the camera automatically reconnects with the smart device it has been paired with using the connection history stored on both devices.

Lastly, up to five smart devices can be paired with a SnapBridge-enabled camera leaving you a wealth of choice about how to share your images.

Photographers can toggle between the option to transfer images during or after shooting in their camera menu. Images are transferred to smart devices as 2-MP (Full HD) images in JPEG format. Original-sized JPEGs can be also transferred.

This is achieved automatically without the need to activate image transfer from the Nikon D500: constant connection, constant transfer, constant synching.

Note: Some movies in .mp4 and .mov format can also be transferred, but due to your phone or smart device’s storage space limitations, this must be done by manual selection via the SnapBridge app.

3. Sharing is caring…and easier than ever

Once images are transferred via SnapBridge, they are automatically loaded into the phone or smart device’s camera roll. From here, sharing via social media is as seamless and easy as ever, and you can browse your camera’s images even when it is turned off.

5. Synchronisation of date, location, time and image credit options

The SnapBridge application takes the location and time information of your smart device and automatically synchronises your Nikon D500, removing the need to manually change the time information in your camera when travelling abroad, and adding the location data which is a completely new function! You can start shooting immediately upon arrival without having to worry about inaccurate time settings or wondering exactly where the shot was taken.

Furthermore, other information can be embedded into the image conveniently using the SnapBridge application. You can select up to two types of information- from copyright and exif information- to additional texts and logos, to be placed in the image for personal image protection and identification.

6. Remote control functioning during shooting

The SnapBridge application’s remote shooting* function allows you to confirm your shot on a smart device screen in real time before releasing the D500’s shutter via the application.

Additionally, zoom control on certain camera models and the camera’s self-timer can also be controlled via your smartphone, offering many possibilities and greater freedom during shooting.

*Remote shooting is possible only with cameras that have built-in Wi-Fi.

SnapBridge will be a standard feature in almost every Nikon camera from 2016 onwards, starting with the new Nikon D500.

Before the iOS version of the SnapBridge app can be used, your camera may require a firmware update

The pairing of Nikon cameras and smart devices begins with the SnapBridge application, currently available for iOS on Apple AppStoreSM and for Android TM on GooglePlayTM.

We’re excited and would love to hear what you think. Let us know in the comments below!

Note: Apple®, Apple logos, iPhone®, iPad®, iPod® and App Store® are trademarks of Apple Inc., registered in the U.S. and other countries. The App StoreSM is a service mark of Apple Inc. AndroidTM and Google PlayTM are trademarks of Google Inc.

There are 243 comments on this post

Tony Admana

May 4, 2016

How do you disable snapbridge on D500 as it drains the battery even when it is turned off.

Andreas Vesper

May 6, 2016

Hello,

the most important thing is, that WiFi simply doesn’t work with the D500 at the moment and I would recommend to Nikon to provide the users with an urgent Firmware to make at least WiFi available. This is a legal issue.

Hello Andreas, The Nikon D500 has options for SnapBridge or more advanced Wi-Fi options with the WT-7. If you are not using the WT-7, then the D500 cannot connect to other devices/wireless printers to which SnapBridge app has not been installed (User Manual p.354) The Wi-Fi is a selectable option available when SnapBridge is being used as you can choose to only use Bluetooth to transfer images.

Hello Tom, SnapBridge has been tested for operation with specific operating systems and devices, please see below:

System Requirements
Android 5.0 or later or 6.0.1 or later
A device with Bluetooth 4.0 or later (i.e., a device that supports Bluetooth Low Energy) is required.
Smart Devices That Have Been Tested and Approved for Use as of April 2016
Samsung
Galaxy S5(v.5.0.0)
Galaxy S4(v.5.0.1)
Galaxy S6 Edge(v.5.0.2)
Google
Nexus 7 2013 Wi-Fi(v.5.1.1)
Nexus 6(v.6.0.1)
Nexus 5(v.6.0.1)
Nexus 4(v.5.1.1)
Nexus 5X(v.6.0.1)
Nexus 6P(v.6.0.1)
SONY
Xperia Z4(v.5.0.2)
Xperia Z5(v.5.1.1)
Xiaomi
Mi 4i(v.5.0.2 MIUI6.6.6.0)

Assuming the Android operating system is 4.4 or higher and Bluetooth 4.0 are being used it is possible SnapBridge can work with other devices, but in these cases we cannot guaranty operation. Hope this helps? Let us know.

Hi Tony, in the SnapBridge app there is an option to ‘End pairing’ which disconnects the device from the camera. There is also the ‘Airplane mode’ in the cameras Setup menu which will make sure the Bluetooth and Wi-Fi options are not being used but would avoid having to go through the pairing process again when the Airplane mode is switched Off again. Please try this and let us know how you get on?

Jim Paton

May 21, 2016

I have a phone that is not on the approved list (Samsung Note 3). The NFC and bluetooth/BLE connectivity with Snapbridge works fine but the wifi does not. I can download files but the remote photography feature never connects. You would think the newer technology would be the problem but it is not. (I do have the “Allow Wi-Fi access” enabled in SnapBridge.) I’m just wondering if this is just a case of a feature being poorly documented. Was I supposed to configure any of the wifi settings manually? How long do I need to keep the phone touching my D500? Is it just for the initial bluetooth pairing or should I leave it touching longer?

Hi Jim, Have you updated your Note 3 to the latest version of Android that your device can support? Can you confirm it’s at least Android 5.0 and Bluetooth 4.0? The notes section on the web page is a useful check list, please go through these one at a time to check they are not the issue:

– Note 1: Uploading photos to NIKON IMAGE SPACE requires a Nikon ID.
– Users can register for a Nikon ID using this app.
– Enable Bluetooth and Wi-Fi when using this app.
– Remote movie recording is not supported.
– Movies can be downloaded by switching to Wi-Fi and selecting the files manually. Download is not available with AVI files.
– The app can connect to only one camera at a time.
– Enable NFC on the smart device before attempting to launch the app or connect via NFC.
– The app may not perform as expected depending on your environment and network conditions.
– When run on devices that have not been tested and approved for use, the app may become unstable or some features may not function as expected.
– A smart device with a display resolution of WVGA (960 × 540 pixels) or better is required.
– The app cannot be used to view movies. Use a movie-viewing app.
– The app requires a 100 MB or more of free memory on the smart device.
– Devices with an Intel Atom CPU are not supported.

We hope this assists you, but as you point out, your device isn’t listed as having been tested and approved so we cannot guaranty operation.

Adam

June 1, 2016

Is there any reason why the blue tooth is turned off on this d500 and is greyed out with no option to turn it back on

This could be a very useful addition to our service as event photographers as we could upload pics from time to time at an event to either our twitter feed or our facebook page. Are we able to control the size of the image that we post to social media. As Mac users we have not yet been able to see the app in action but can see some good uses once it is available.

Craig

June 6, 2016

How is it that Snapbridge isn’t available for iOS yet? The camera was marketed as having this feature. I get my copy, go to download the app and nothing. Pretty bloody annoying when you pay a few grand for something and an important feature isn’t available.

Patrick O'Sullivan

June 11, 2016

As Adam wrote.

“Is there any reason why the blue tooth is turned off on this d500 and is greyed out with no option to turn it back on”

They are both greyed out and I cannot connect via WiFi either. I am using an ASUS Zenfone 2 with Blutooth 5.0

Ian Douglas

June 12, 2016

Two out of three Android devices in my household DO NOT WORK with SnapBridge. It is significant that the APP only has a rating of 2.6. On the one device that allows installation of the SnapBridge it is proving impossible to get it to work.

Hi Patrick/Adam, Thanks for your question. Bluetooth is greyed out and Wi-Fi is not available until you connect a compatible smart device with the SnapBridge app (this is confirmed on page 354 of the User Manual). Not all devices have been tested and confirmed as fully compatible:

System Requirements
Android 5.0 or later or 6.0.1 or later
A device with Bluetooth 4.0 or later (i.e., a device that supports Bluetooth Low Energy) is required.
Smart Devices That Have Been Tested and Approved for Use as of April 2016:
Samsung
Galaxy S5(v.5.0.0)
Galaxy S4(v.5.0.1)
Galaxy S6 Edge(v.5.0.2)
Google
Nexus 7 2013 Wi-Fi(v.5.1.1)
Nexus 6(v.6.0.1)
Nexus 5(v.6.0.1)
Nexus 4(v.5.1.1)
Nexus 5X(v.6.0.1)
Nexus 6P(v.6.0.1)
SONY
Xperia Z4(v.5.0.2)
Xperia Z5(v.5.1.1)
Xiaomi
Mi 4i(v.5.0.2 MIUI6.6.6.0)

Other devices can be used but operation cannot be guaranteed.The issue you encounter with your ASUS Zenfone 2 I expect is that devices with an Intel Atom CPU are not supported by SnapBridge and from checking online this seems to be the processor used in the ASUS Zenfone 2.

Thanks for reaching out Ian. We would need to know the full specification and details of your devices to work out why it might not be working with SnapBridge. Could you please contact technical support and we can assist you with troubleshooting this issue https://nikoneurope-en.custhelp.com/app/ask/locale/en_GB We

Snapbridge is working fine for me with the Sony Z5. The only thing I would really like to see improved is the “camera remote” section. It would be great if we could set apertures,and shutter speeds including bulb too. I would also like to see a time counter on the camera (D500) displays for long exposures too ( a feature which is available on some Can***😭) so that we can see it on screen ,in particular if we’re doing shutter speeds longer than 30seconds.

Jason Keefer

June 18, 2016

So, basically, the D7200’s wifi is superior in every way at the moment and as an iPhone user who sold his D7200 to buy a D500…. I’m just boned, until you get around to building a equally flawed app for iOS?

Wow…. I’m feeling like I got the short end. Fuji is looking pretty nice right now.

D500
Hello I’m going to be away on a bird photography week shortly taking thousands of pictures – all if which I want to download at the full file size, i.e. NEF at 20 mb and jpeg at 15 mb. I will NOT have my computer with me. I shall then select the pics I want using my main computer and decent screen at home.
1. Luggage Space is very limited and so I am planning to use a NEXTO ND 2901 and further back the files onto a WD 2TB My Passport. I only have a Samsung Tab S2 so I’ll be able to look at the odd picture via Snapbridge to check that I’m on the right track but no more.
2. Is there another way I could take these pictures and still retain the quality and size of files for further processing in Lightroom. Is there any justification to only shoot in jpegs and thus reduce the back up requirements – i.e. time and space?
3. SnapBridge only seems to transfer jpegs (i.e. NOT RAW) up to a maximum of 2 MB. Whilst this is fine for social media etc it does not appear to solved my particular problem. Presumably I’m not alone!
4. The D500 has an HDMI and a USB port. I cannot find any instructions which tell me whether I can download my pics directly from both my SD and my XQD cards whilst they are actually in the D500 using either the HDMI or the USB? Presumably I’d have use the NEXT ND2901 as a staging instrument rather than go direct to the WD My Passport?
5. I know that WD My Passport make a machine which also has an SD card reader. Is this foolproof? I’m concerned that there appears to be no way to confirm that the files have been successfully transferred and thus stored?
6. Finally, am I on the right track or is there a much simpler and cost effective solution please?
I look forward to hearing from you!
Thank you!

Shaun Lafferty

June 21, 2016

Can you please inform me when a firmware upgrade will be available, so that the wifi will work correctly, as the German decease notice points out. Also you are say IOS will be available soon but this breaks the apple protocol and will not pass there security do you have an update. I also notice you delete my last post without so much of an answer

Chris

June 27, 2016

If i would have know on beforehand that snapbridge will not work with most devices (tablets / smartphones) that are available, and that Nikonhas crippled the builtin WiFi to only work with the very expensive WT-7adevice, i think i would not have traded my privious nikon camera’s for a D500.
Even my small Canon Powershot N gives me full WiFI experience, and can be used also out of the box for direct connection to all WiFi enabled devices by creating an access point no matter where in the world i am.
So this snapbridge thing is a big fail from Nikon, and i feel cheated by Nikon for not honestly putting this on their product website.

Hi,
could you please help me with the following questions?
1) Could you please confirm that the remote control ML-L3 is not supported by this camera?
2) If yes, what kind of remote control I should have to use? (just for Shut the picture).
3) I guess I could probably bypass the problem above installing the SnapBridge app in my Mobile, however:
a. The app (unfotunately) is not supported by my mobile.
c. Moreover:
i. It seems that it is not possible to activate the bluethooth from the camera menu. (I already disable the airplane mode).Probably the app should use only wi-fii, I did not get why I should activate both. Anyhway..probably it should aslo be better to activate only bluetough but…as I wrote, it’s impossible.
d. I also tried to download “Nikon wilreless mobile” app that should allows at least to “shout” pictures but…I’m not able to “see” the camera at all.

So….I can not control the camera remotley at all;-(
thanks a lot in advance

Guido

July 5, 2016

It works 100% with my Galaxy S7 edge, but not at all withthe Samsung Galaxy 12.2 note pro. That has Bluetooth 4.0 but I get the message in my screen that they cannot communicate. Do I need an update?

Guido

July 5, 2016

I should post more often…. problem was solved as soon as I posted LOL. Btw the D500 is the best dslr on the market… so happy!

Patrick

July 6, 2016

Regarding “Other devices can be used but operation cannot be guaranteed.”

Can you please be so kind to give a “Approved devices” list that is updated because now I need to buy a smart phone and I am forced to a handful of phones (3 Samsung’s no Iphones?) am sure that I can not go back to the store buying a galaxy J3 claiming “snap bridge did not work on this phone I want a refund”.

Concretely are these the ONLY SMARTPHONES I can use (that are approved) or is there an update, if there is no update when will you update this list?

[…] D500 | Reflex numérique au format DX | I AM CONCENTRATED PERFORMANCE. 6 Things You Can Do With SnapBridge & Your Nikon D500 | I AM NIKON Blog. There are many reasons why we’re excited to bring you the long-awaited Nikon D500. We could […]

Shaun Lafferty

July 17, 2016

Hi can you confirm that there will be an IOS version, as the stories I’m hearing state not, as snapbridge can not past Apple Security measures by using Wifi to control Bluetooth or vice versa

Gitane Patel

July 17, 2016

I have just gotten my D500. I’m not able to pair the wi-fi with my Galaxy S5, which is fully current with android and firmware versions. (samsung galaxy s5sport with Android version 6.0.1. Bluetooth has been connected successfully. My phone can not seem to find the camera’s wi-fi signal. is this a known issue?

Hi Jason, sorry to hear of your experience. If you would like to speak to someone in person about this matter, please contact Nikon Service & Support via http://bit.ly/Nikon_Support. Do let us know how you get on.

Hello Shaun, thanks for your comment, we understand your concern. This is a matter we are currently looking into. As soon as we know more, we will let you know. For the quickest update, please check our SnapBirdge product page http://bit.ly/Snap_Bridge

Hello Chris, we are sorry to hear of your experience. We are currently looking into this matter. If you would like to speak to someone in person about this matter, please contact our Service & Support team via http://bit.ly/Nikon_Support

Hello Gitane, thanks for contacting us about your D500 wifi connection to the Snapbridge app.

If you have successfully used the ‘Connect to smart device’ option in the cameras Setup menu to establish the initial bluetooth connection between the camera and smart device then switching to a wifi connction should be a simple process that automatically occurs when you touch the ‘Remote photography’ or ‘Download selected pictures’ option in the ‘Camera’ tab of the app. I’m very sorry if this doesn’t appear to be occurring correctly for you. Please answer the questions below and I will advise all I can on the matter:

What version of Android is running on your smart device?

Does your smart device not see the wifi signal from the camera listed in its Wifi settings at all or is it simply that the connection never seems to establish itself despite performing the necessary action in the app?

Can you end the pairing from the Snapbridge app, delete the paired bluetooth devices in the cameras ‘Bluetooth’ settings and start the whole process from the beginning to see if the issue persists?

Can you test the connection on another compatible smart device to see if the issue persists here too?

Hi Patrick, we very much appreciate your feedback and that you you would like a more expanded list of approved smart devices to pick from. We will gladly forward this on for consideration, however please understand that at present we would be unable to confirm if the app will work correctly and to expected standards on devices other than those in the tested and approved list that’s on the apps PlayStore page, such as your own Galaxy J3.

Despite a device not appearing in this list however, it’s possible that the app may work on such devices and that testing was simply not completed for one reason or another, rather than the device not passing testing. As such, we would absolutely recommend trying the app out on your device, regardless of whether it’s listed as approved for use or not. However we hope you can understand that if it doesn’t work we are limited to how much we can support the app on that device.

Generally speaking, the smart device would at the least need to be compatible with Bluetooth 4 and running Android version 5. Bluetooth 4 compatibility is especially important as this is the primary method over which the app communicates with our relevantly enabled cameras. Without Bluetooth 4 compatibility in your smart device, the app will not be able to perform the basic functionality at the core of its expected usage and we can only apologise for any disappointment that this may cause.

Regarding iPhones and other iOS devices, as they don’t get their apps from the Google PlayStore it’s entirely normal that iOS devices don’t appear in the compatibility list on the PlayStore page for the app. While we don’t have the app available for iOS devices as yet, we are developing an iOS version that is due for release toward the end of summer or soon after and iOS users will be able to find it in the Apple App Store once it’s released. Prior to it’s release for iOS however we would be unable to advise which iOS devices the app would be tested and confirmed to be compatible with and we are sorry we can’t advise further in this respect.

Hi Guido, we’re glad to hear it’s all working with the Galaxy S7 Edge, but sorry to hear of the issue you reports in connection to his Galaxy 12.2 Note Pro. The latest version of the app is 1.0.1 and if you have updated it through the PlayStore then there is no further updates available at present. Even with the latest update thoough, the compatibility of the app with each of these devices is not confirmed (their details are not listed on the PlayStore page for the app as ‘Smart Devices that have been tested and approved for use’) and hence we’re limited to how much we can support the usage of the app and the connection to it from the camera through such devices. I will endeavour to help as much as I can though.

Regarding the connection the camera uses in a general sense, as it works primarily through Bluetooth please understand that the camera can only connect to one smart device at a time – i.e. If it’s connected to your S7 Edge then it will be unable to connect to another device simultaneously. If you have previously gone through the pairing process (ie. through the ‘Connect to smart device’ option in the cameras setup menu) with your Galaxy Note Pro successfully then the camera should remember this and reconnect to it if in range and not connected to another device already.

If this does not work, please try to re-establish the connection again from the beginning. Before beginning, please disable bluetooth in your S7 Edge to ensure the camera is not paired with it during this process.
1) Delete the pairing to the Galaxy Note Pro in the cameras menu (ie. Setup -> Bluetooth -> Paired Devices -> then select and delete the relevant item in the list relating to the Galaxy Note Pro)

3) Once the above is complete, start the pairing process to your Galaxy Note Pro again. Go to ‘Connect to smart device’ in the cameras setup menu and follow the steps outlined there to completion with your Galaxy Note Pro.

These steps should help resolve a connection problem like the one you report, but hope you can understand that we’re limited to how much we can support the connection here when the app was not confirmed to be compatible with this particular device. Please let us know if you need any further assistance however and we’ll be happy to advise further where possible.

Paul

July 24, 2016

I have an I-Phone 6 and have downloaded the snap bridge app but the phone does not find my new D-500. What is the solution?

Hi Paul, thanks for your message. The iOs compatible SnapBridge app will be released end of August. If you would like to speak to someone directly about this matter, please contact our Service & Support team via http://bit.ly/Nikon_Support

Maik

August 20, 2016

Made a mistake in my posting – its not D550 but D500

Derrick

August 22, 2016

Hi,

I’m enjoying my new D500 but could really use the SnapBridge app for iOS. I’ve been patiently waiting but am curious about the rollout date? I’ve been reading all the posts that promise “end of summer” or “late August”. It’s now late August and school is back in session… When is the iOS version coming?

Srijan bhargaw

August 23, 2016

I just bought Nixon cool pix b500 and as I know apple 6 won’t connect to it as snapbridge is yet not out but I tried to connecting it with Samsung galaxy j max.. It fulfills all the required requirements that is needed to connect with b500 but it’s not connecting through wifi. But yes Bluetooth does work and I’m able to transfer images easily but what about videos, how do I transfer them. Please help needed. Thank you

Aaron Ortiz

August 26, 2016

One of the features that convinced me to Add the d500 was the snapbridge capablities ,, WAs on the waiting list and pre ordered, went to a presentation for the d500 also , the presentation showed how amazing the snap bridge is but never said .ITS AN ADROID ONLY APP !!! yes i find out after i get the Awesome camera home , that I’m out of luck with an iPhone till?? summer 2016 ?? i guess theres another month left of summer , but wanted it for my photo trip to yellowstone . I feel deceived. That issue should of been very openly dispalyed . android only till we feel like putting out a iPhone app

Sammie

August 29, 2016

Hi I have brought the b500 for my holiday 2nd Sept on the understanding that snapbridge was available this is the only reason that made me choose this camera so I can share my photos with family and friends easily to find out that it’s not even released yet I’m a bit concerned If it will be here for my holiday do you have a guaranteed date for release

Ronald Thomas

August 30, 2016

When will the Snapbridge app for iOS be available?
I have read all the responses promising August or end of August. It’s now Aug 30 and still nothing. What’s the update on this important app to go with the impressive D500? Like many others I’ve been enjoying the D500 but have yet to enjoy the file transfer ease as advertised for Snapbridge.

Roger

August 31, 2016

Just downloaded the Snapbridge app for IOS but cannot pair with the D500.
D500 shows the camera details and generates an ‘Auth Code’ … the app shows the camera number and selecting it brings up a box saying ‘Connect Accessory’ with the camera number again, click on that and says ‘Cannot Pair’!
Tried multiple ties but a complete waste of time.

Baptiste

August 31, 2016

Hello, Nikon,
1: I have the same question than Ronald.. We are at the end of August and… tomorrow, we will be in September so.. where is the IOS version of Snapbridge? what’s the problem?
2: And, I have also the same “problem” than Ebonyan -who do not receive any answer… ok, it’s not directly on D500 but – is taking many memory cards the only solution of storage (we have to forget the transfer Raw via snapbridge) ?
3: And (maybe more for D500 blog), I will go up to 4500m altitude looking for snow Leopard in Himalaya in March … did I have to expect problem(s) with the D500 at this altitude?)
many thanks in advance and… “vive Nikon” !
Baptiste, the Belgian ;o)

Hello Baptiste, to answer your first question, today we are communicating that the SnapBridge iOS app is now available in the App Store® for the D500 http://bit.ly/SnapBridgeiOS Please note, your camera may require a firmware update before the iOS version of the SnapBridge app can be used. You can check this for the Nikon D500 here firmware update http://bit.ly/D500FU. We have communicated point 2 & 3 to our specialists. We will get back to you shortly.

Hi Sammie, today we have just communicated that the SnapBridge iOS app is now available in the App Store® for the D500 and D4300http://bit.ly/SnapBridgeiOS Please note that your D500 may need a firmware update before the iOS version of the SnapBridge app can be used. You can check this for the Nikon D500 here firmware update http://bit.ly/D500FU Hope you can still do this in time/during your holiday!

Hello Ronald, today we’ve announced that the SnapBridge iOS app is now available in the App Store® for the D500 http://bit.ly/SnapBridgeiOS Please note, your camera may require a firmware update before the iOS version of the SnapBridge app can be used. You can check this for the Nikon D500 here firmware update http://bit.ly/D500FU

Hello Sammie, we’ve just announced that the SnapBridge iOS app is available in the App Store® for the D500 http://bit.ly/SnapBridgeiOS You will need to check whether your camera needs a firmware update before the iOS version of the SnapBridge app can be used. You can check this for the Nikon D500 here firmware update http://bit.ly/D500FU We hope you can do this in time for your holiday.

Hello Aaron, we are sorry to see you are unhappy. The SnapBridge iOS app is now available in the App Store® for the D500 http://bit.ly/SnapBridgeiOS Please note, your camera may require a firmware update before the iOS version of the SnapBridge app can be used. You can check this for the Nikon D500 here firmware update http://bit.ly/D500FU Again, apologies if you thought the app was only for Android. This is not the case. Please let us know if you have further questions or concerns.

Hello Derrick, we’ve just announced that the SnapBridge iOS app is now available in the App Store® for the D500 http://bit.ly/SnapBridgeiOS Do note your camera may require a firmware update before the iOS version of the SnapBridge app can be used. You can check this for the Nikon D500 here firmware update http://bit.ly/D500FU

Hello Paul, just to let you know, the SnapBridge iOS app is now available in the App Store® for the D500 http://bit.ly/SnapBridgeiOS Your camera may require a firmware update before the iOS version of the SnapBridge app can be used. You can check this for the Nikon D500 here firmware update http://bit.ly/D500FU

Stephen

August 31, 2016

Hi Nikon,

I’m experiencing the same issue as Roger with the IOS version. I’m using a third generation iPad which I understand is compatible. Gone through the process several times but unable to pair with the camera.

Would be good to get this sorted ASAP as off on holiday with the D500 at the weekend and was looking forward to using Snapbridge.

Stephen

Sammie

September 1, 2016

Thanks for the reply so great news the app is here but I need to update firmware for my coolpix b500 it just says released Sept is there a date please

Hello again Baptise, the operating temperature for most of our cameras including the D500 is 0-40 degrees C. We know the cameras are used outside of these ranges but we cannot guaranty operation. We have an FAQ that might be useful on this: https://nikoneurope-en.custhelp.com/app/answers/detail/a_id/48436/kw/temperature Ideally, and if you want to be absolutely certain, we recommend that you test the camera where possible in a similar temperature/environment before going on your main trip to see if it works to your requirements. Regarding your second question (transferring RAW files via SnapBridge) you are correct, it is currently not possible to transfer RAW files via SnapBridge, but there is an option for Original image rather than the 2 MB image which might be something the you would consider. This will of course take longer to download. Let us know if you would like to learn more about this route.

1. SnapBridge is compatible with Android and iOS now and we would recommend downloading it and testing before making your trip, but yes this can be used to review your images. NEF files cannot be downloaded.

2. As you suggest in today’s market memory cards are quite cost effective and buying additional cards might be the best way and reduce the weight of equipment you carry at the same time.

3. The D500 is compatible with the WT-7 which has a lot more Wi-Fi options and is more aimed at professional users, so might be a consideration.

4. You can download using the USB option (cable supplied with the camera) the HDMI is for viewing images in the camera on a TV but not downloading.

5. You would need to check with WD on this as its not a product we recommend or have any specific knowledge of.

Hello Srijan, yes you can transfer movies by Bluetooth but not automatically, they will need to be selected for transfer. Also movie files can be large so Wi-Fi would be quicker with large files, this might be a consideration for battery life on both devices. With movies you can see the thumbnail for them but can’t play them back through SnapBridge you would need to open them in another app that plays movies. Can you try this and let us know if this works for you?

As soon as we have a specific and confirmed date, we will let you know. Thanks in advance for your patience Sammie.

Sammie

September 1, 2016

Thanks for the reply so great news the app is here but I need to update firmware for my coolpix b500 it just says released Sept is there a date please hope it will be here for my holiday

Jeremy

September 2, 2016

Snapbridge works fine. My issue is that as far as I can tell it’s next to useless as a remote control.

You can fire the shutter, but can’t change the exposure from the remote. What’s the point of that?

My wife has an Olympus OM-D E-M5 II, and that allows remote triggering, exposure, focus etc at half the cost of the D500, and it fires at 11fPs.

Come on Nikon; the D500 is spectacular; and deserves better!

Denton Johnson

September 2, 2016

Love SnapBridge…… love it, love it, love it. I didn’t buy the D500 for it, but SnapBridge is by far my favorite feature. Geotagged pics, sync’d time, and the ability to upload professional pics to social media. WIN!

Does it have issues… sure. But with minimal effort it does work and is well worth that effort.

If you don’t like it, go back to your last camera and deal with ITS limitations.

Jeremy

September 2, 2016

Remote control! Great! I was really looking forward to live view on my iPAD while changing the exposure without getting out of my chair.

hi I have downloaded the firmware c 1.02 but still when i am trying to connect my phone with d500 it says update firmware or close when trying to pair

Jane

September 3, 2016

I have SnapBridge up and running on my iPhone 6. Bluetooth connection with my D500 is working fine, but the image transfer rate is very slow. Almost 7 minutes per image on Original size mode. I thought Wi-Fi would be faster. I finally was able to connect to Wi-Fi, but the connection drops and asks to revert to Bluetooth before a single image can be transferred. I waited 5 months for SnapBridge for iPhone to be available. So far, it’s been a big disappointment.

Atul

September 4, 2016

I am nikon lover.Just bought Nikon D500 upgrade over 7200 and I have Nexus 6 and nexus 5 but totally frustrated due to snapbridge as it frequently disconnects and I find it hard to transfer my images .In fact i feel Nikon WMU on my 7200 was pretty fast and easy It never failed .
I am highly disappointed being a computer geek and software professional I am not able to use snapbridge .I request nikon ppl to pls upgrade firmware so that we can use that software easily or atleast support WMU with WiFi and make our life easy.
Right now my d500 NFC,WiFi and bluetooth are useless

Nil Brännström

September 4, 2016

After much work, I finally managed pairing my D500 (with latest firmware) with Snap Bridge. It worked then occasionally (the pictures came automatically to the phone, iPhone 5S). That said, it worked randomly but something that never did work was the ability to turn the camera off! So now, Snap Bridge is reunited with cyberspace, the camera is in airplane mode and now it actually can be turned off.
This is completely worthless, Nikon!

Hi, could you please contact our customer support team via Skype, telephone, chat or email and describe the situation? This is the best way to help you. They will talk you through the steps you should take to fix it http://bit.ly/ContactNikon

Simone Fraulini

September 5, 2016

Hi, sorry if I ask something someone has already asked, but is there a way to transfer on snapbridge only the pictures I have marked as “to transfer to smart device” on my D500.
I tried many different configurations but my camera transfers everytime all my pictures.

I use Snapbridge between D500 and iPad. It works fine and does what it should do.
Battery drain is negligible as long as WIFI is disconnected. I still have to check with WIFI. It do not (yet?) have the grip.
I would appreciate to have the choice of the type of file that can be transferred. A NEF file transfer should be among the possibilities. The compression rate of the jpg should also be among the parameters that could be selected.
As I discovered the possibility ton insert a logo I check whether it is possible to insert my own logo. It does not seem to be the case. Not a huge problem but nice to have…
The remote control of the camera is very simple. Another point that could be improved with more functions.
Thanks for reading.

Jeremy

September 6, 2016

Thanks for getting back. to me. I will contact support,. Though it sounds as if Snapbridge is just a gimmick rather than a useable tool. Shame really. :-(

Hello Nils, Glad to hear you managed to connect and pair your camera and smart device. In the camera’s Setup menu below the ‘Connect to smart device’ option, there is an option to ‘Send to smart device (auto)’. This can be on or off depending on your preference. Even if you select off, the camera will remain connected to your smart device by Bluetooth. To avoid unnecessary battery drain you can turn the camera to off in Air Plane mode in the Setup menu, which is a good idea as you suggest. SnapBridge does allow a straight forward method to remote control your camera and sharing images via a smart device. If you require a more advanced Wi-Fi mode for sharing then you might want to consider the WT-7 wireless transmitter, which has a lot more options and possibilities.

Hello Atul, we are sorry to hear of the issues you’ve encountered. The Nexus 6(v.6.0.1) and Nexus 5(v.6.0.1) are both supported products so are compatible SnapBridge, can you please check the firmware versions of your Nexus and D500 to ensure they are up to date? The basic connection with SnapBridge is through Bluetooth, but as you are using a D500 there is also the option of Wi-Fi, so it would be worth checking both options to see if you find an improvement in speed or reliability between the two options. We can provide detailed one-to-one technical support should your require it via your chat or telephone, using this link http://bit.ly/Contact_Nikon

Hello Jane, Assuming Bluetooth and Wi-Fi were compared simultaneously, Wi-Fi is slightly faster and if you were downloading multiple images you are likely to be asked by the app to connect via Wi-Fi to improve performance. This does rely on a good Wi-Fi signal to your smart device which can be affected for various reason. Could you please let us know if the slow transfer of images persists? Alternatively, feel free to contact us using this link so that we can further assist you http://bit.ly/Contact_Nikon

We appreciate your patience Jeremy and we can assure you this isn’t the case. Here is an alternative link to get in touch http://bit.ly/Contact_Nikon Do let us know how you get on?

Nils Brännström

September 7, 2016

After major problems (to put it mildly), I restored the factory settings on the D500, downloaded Snap Bridge (for iPhone) again and it worked! The camera could even be shut off… :-)
Have not tried the remote photography utility though and I still do not understand how the camera can be put in the WiFi-mode, á la D750 and WMU

Stanislav

September 9, 2016

Ok so I don’t see any option on my D500 to turn the snap bridge on the camera. You guys made it so complicate that I have a feeling that you just screwing your customers and the people who trust you. The video tutorial you post doesn’t have d500 displayed but the other model of the camera. Wifi is not working at all. The Canon company made it possible and simple to transfer the files using nowadays technologies but you simply can’t do it. Please tell me is it that hard to hire a quality team of developers to make a decent product? So many years on the market and specially in 2016 people are developing the incredible things but you just suck! so disappointed.

Hello Stainislav, thank you for reaching out and We are very sorry to hear of the issues you encountered, we consider all feedback very carefully and will feedback your recommendations back for review.

If you have any further issues connecting please contact out technical support team and they will take you through the process on a one to one basis: bit.ly/Contact_Nikon

Nick Thomas

September 13, 2016

The snapbridge app simply does not work on iPhones. And THAT IS AFACT. It is completely disgraceful that Nikon should waste the time of photographers trying to make this app work to connect their camera to an iPhone. It is a great pity as the D500 is a very good camera. Management of Nikon should hang their heads in shame that they have allowed such dreadful lies to be told in the name of their company.

Jeremy

September 13, 2016

Regarding the D500 wifi and Snapbridge functionality.

I got in touch with Nikon support as you suggested. They were very helpful. Essentially if I want to control the D500 remotely, in the way that an “Olympus OM-D EM-5 II” owner can from an iPad or iPhone I’m out of luck. It is possible to take control of exposure from a pc or laptop using Control Pro 2, which costs £180. Sadly the D500 built in wifi is not compatible with Control Pro 2, and so a wifi module is required (£1029 from Calumet). a £1200 premium on top of the camera for something that ought to have provided in the Snapbridge App!!

So Snapbridge is maybe a fun thing to have on your camera for Facebook posts, but frankly not much use for anything else. It’s not even designed to be used on an iPad.

Thankfully I bought the D500 for other reasons, but the much vaunted Snapbridge sucks; and sucks big-time. The wifi is very flaky, and a most unpleasant experience..

I’d recommend the D500 to anyone just based on the autofocus and the frame rate – but if you want wifi connectivity and control, look elsewhere.

Mark

September 14, 2016

Very disappointed with iOS SnapBridge as a remote for my D500. It is absolutely useless as a remote as you cannot adjust aperture, shutter speed, or ISO from the app. But even worse – when the app remote is active, you lose control of the camera, so you cannot even manually change aperture, exposure, or ISO on the camera body itself! To regain control of the camera, you must close the remote feature in the app, which ends up disconnecting from wi-fi to the camera. Next, you can manually adjust camera settings on the body and then have to go through reconnecting to the D500 wi-fi by exiting the application. This is unusable in every respect as a remote except for the simplest of point & shoot cameras.

Suggesting that another WT device be used to allow for remotely controlling basic exposure because it is geared towards “pros” and has these “pro” features is just not acceptable. Setting basic exposure controls on a camera is not a task that belongs only in the “pro” domain.

Hello Nick, we’re sorry to hear about your experience. Could please contact our customer support team via Skype, telephone, chat or email and describe the situation. This is the best way to help you. Our team will talk you through the steps you should take to enable the connection http://bit.ly/ContactNikon﻿ Alternatively, please describe the situation you have here and we will respond to you.

Steve Hartter

September 14, 2016

I have a Galaxy S4 and currently I have no issues with Snapbridge and the transfer of pics to my phone. My issue is, when I try to share the pics on social media ex. text messaging or using Facebook Messenger I get errors”unsupported media type” and “unable to process file”. Has anyone else came across this issue or would anyone know a fix for it?

Jeremy

September 15, 2016

What Mark says is spot on. Snapbridge does not work as a remote control for a camera that allows settings to be changed. You can only fire the shutter. What is the point of that? Please, please Nikon, make an app worthy of the camera. I’ve been using Nikons for forty years (starting with a Nikon F Photomic, so I am hugely loyal, and it pains me to see a great camera hobbled by a useless app.

Shaun Lafferty

September 15, 2016

Please can you explain to me how you can state auto Wifi download, when you have go into the camera Icon ( In the app) and select download pictures you have to then manual active pairing then manual select yes to enable Wifi only to be taken to the ” allow snapbridge to access ” (under Iphone settings) to which you then have to close and scroll up in my case a lot of scrolling before to get to the option of selecting the D500 Wifi under WIFI setting, at least have the app take us straight there, there is just to much fiddling around, Please. just give us the option to either connect via Bluetooth which is pretty silly considering the download speeds available Via bluetooth when the camera shoots 10 frame per second or connect Via Wifi.. At least give us the Buyer the option instead of have us slate the NIKON NAME. when the actual camera in my case the D500 is one of the best out, Oh last thing What about a proper Ipad version.

Hello Steve, it might be worth checking what is selected for the download size. The format is Jpeg so I think this is unlikely to be the format as Jpegs are so widely used. Possible the size of the files could be an issue. It might be a good idea to test setting the size to the 2 MP option if you have not already tried this to see if it affects or resolves the issue. Do let us know how you get on?

Carly M

September 21, 2016

I can send new photos i take to my Samsung phone through to this app but i can’t send any of the photos that are already on my camera. How can i get my existing photots from my camera to my phone????

Adriana Flores

September 30, 2016

Can you do live streaming on facebook with snapbridge and the Nikon 360*?

Chad Martin

October 3, 2016

For some reason I can’t see any of my snapbridge pictures with lightroom mobile. I also can’t send them via text message unless I open them in my gallery and resave them using the phones picture editor. Pretty frustrating.

Hi Simone, Yes it is possible to transfer selected images, please see the suggested steps below:

1. In the Setup Menu in the D500 set the option ‘Send to smart device (auto)’ to Off
2. In the SnapBridge app > Connect tab (at the bottom) Select Auto download and set to Pause
3. Connect the D500 to SnapBridge via Bluetooth
4. Go to the Camera tab in the SnapBridge app and select ‘Download selected pictures’ this will ask you to connect to Wi-Fi
5. Connect to Wi-Fi and when you click on the ‘Download selected pictures’ you will see the images on the D500 and there is an option to ‘Select’
6. Press ‘Select’ and choose the image(s) you want to download (a tick will appear in the image), press the ‘Download selected pictures’ at the bottom of the Smart device screen
7. Select 2MP or Original size (Jpeg) and the selected images will begin download
8. A red dot will appear in the Gallery tab (in SnapBridge) click on this and you will see the selected images which have been downloaded to your smart device.

If you are unsure or if you wold like to speak to someone, please don’t hesitate to contact our customer support team via Skype, telephone, chat or email http://bit.ly/ContactNikon

Hello Steve, apologies for the late response. I might be worth checking what is selected for the download size. The format is Jpeg so I think this is unlikely to be the format as Jpegs are so widely used. Possible the size of the files could be an issue. I would test setting the size to the 2 MP option if you have not already tried this to see if it affects or resolves the issue.

1. If already connected by Bluetooth when you click on the Camera tab (bottom of the SnapBridge screen) you will be promoted to connect to Wi-Fi.
2. Go to your Smart device Settings and connect via Wi-Fi and you will see the D500 as an option.
3. Once connected go back to the SnapBridge app and Camera > Remote photography and Live View will start
4. You can auto focus by touching the screen and then take images with the circular shutter release button at the bottom of the screen.

Hello Adriana, if you are referring to the KeyMission 360 then no, it is currently not possible to stream from the KeyMission 360.

Alex Skennerton

October 22, 2016

Just adding to what’s already been said, the lack of control over the camera settings in remote mode is a massive disappointment, I had hoped for a lot more from this app then just a marketing gimmick. Shame really as the camera itself is fantastic.

Andre Bigras

October 23, 2016

Hi,
SnapBridge works perfect for me on D500/iPhone6 with both up to date firmware/iOS
Few questions;
– I have a hard time connecting a second unit, iPad Air 1st gen. Any help would be appreciated.
– Will the app be available for Mac soon? Would be pretty amazing to have the SnapBridge on my laptop. Just image what it could do…

Hello Alex, we welcome all feedback with an eye to continually improving our products to meet our customers requirements. Should you require more advanced remote control of the camera there are other options/products available such as the WT-T10/WR-R10 or WT-1 wireless remote controls, WT-7 with http mode (wireless control from you mobile) or WT-7 and Camera Control Pro 2 for wireless remote control from your computer, so perhaps depending on your requirements these might be considerations.

Brianna Lafave

October 26, 2016

I have a LG G3, and I’m trying to properly connect my Nikon Coolpix B500 and it wont? I get to the third step and it just says “Product registration failed. Try again later.”
I have the two paired but I can’t do the signup? I just bought the camera today and have no idea why it wont work. I downloaded the app did all the steps and still.. This is beyond frustrating.

Mattis

October 27, 2016

Like many others, I am very disappointed in the Snapbridge app. I bought the D500 camera, which is fantastic. But the app is so bad it makes me feel like I was ripped off. Using the app as a remote is really cumbersome. First the phone has to connect to the camera, to tell the camera to turn on wifi. Then you have to switch to phone settings to connect to the camera’s wifi. Then go back to the app again, where you can release the shutter. Once the app is in camera control mode, you can’t adjust any settings, like shutter speed or aperture. You would think you could do this on the camera instead, but you can’t even do that! You have to close the app, change settings on the camera, and then go through the whole procedure of connecting the app to the camera again.

It’s all so unbelievably bad, you just get mad every time you try to use it.

Hi Andre, the iPad air should be compatible but it would be good to confirm the iOS version and version of BlueTooth (version 4 required) you are using as currently the app fully supports iOS 8 and 9. With iOS 10 it can work on this operating system in most cases, but we can’t guaranty operation until our testing with this operating system is complete. We will confirm this on the iTunes page when it is confirmed.

Hello Alex S., thank you for your comment. We welcome all feedback with an eye to continually improving our products to meet our customers requirements. Should you require more advanced remote control of the camera there are other options/products available such as the WT-T10/WR-R10 or WT-1 wireless remote controls, WT-7 with http mode (wireless control from you mobile) or WT-7 and Camera Control Pro 2 for wireless remote control from your computer, so perhaps depending on your requirements these might be considerations.

eric masterson

October 29, 2016

I updated the D500 with the firmware as advised, and snap bridge still does not connect (NFC not working with iPhone 6). Very disappointing Nikon, as this was the reason I bought this camera.

Not happy.

Stuart Jones

October 30, 2016

This is an utter disgrace. I bought the D500 and was very happy with the snap bridge software idea. It doesn’t work. You lie. To quote from Donald Trump, you lie. It doesn’t work Bluetooth doesn’t connect Wi-Fi doesn’t work nothing works on this application. You should be ashamed of yourselves. I wasted quite a lot of time trying to make it work, downloaded the update to the camera firmware and still it doesn’t work. Why waste my time. I think all of the people on this blog should take a class action against Nikon for this utter disregard for customer support and for developing a product that is obviously hopeless.

victor coules

November 5, 2016

just got the b700 finding is hard to context to snapbridge NOT MUCH HELP ON THE NIKON QUICK GUIDE

THANKS VICTOR
PS I HAVE A SAMSUNG JI ACE

Gauthier Gilles

November 9, 2016

I just bought a coolpix A900 and encounter a couple of problems with the snapbridge connexion.
of course the A900 is not a D5000 nevertheless I found your blog very accurate and usefull for the snapbridge app.
I own two mobile device:
Smartphone Wiko fever Android 6.0 BT 4.0
Tablet Asus Z580CA Android 5.0 BT 4.0
snapbridge is not available on playstore for my Asus
Snapbridge don’t works with my Wiko
Please note: snapbridge woks very well with my spouse device! (Samsung S6 edge)
Please help, any comment would be appreciated
regards to your community

Paul Stoffregen

November 21, 2016

Can SnapBridge automatically send photos & video to my Mac? Or to a PC? (which can network share with my Mac)

Phones and tablets are fun, but my Mac is where I actually do creative work with photos & documents and where I actually edit video with Final Cut. Sending to a tablet is nice for viewing, but then I still need to sync the tablet to get the images onto my Mac where I can actually *work* with them.

Until recently, I used an Eye-Fi card to automatically transfer everything. It was always a bit slow, but stopped working altogether about a month ago. Thinking about just upgrading to a new camera, even though my old D5100 works perfectly fine, if a new one can quickly and automatically get the images onto my computer, not my phone, where I actually edit them and use them in documents.

Eliot Freed

November 21, 2016

Hi there. I have completed the firmware update 1.11.
I am trying to use the Remote Control functionality over WiFi but to no avail.
On the camera it clearly stated what the password one should use on your phone to connect “nikond500”
However, i keep getting the error that it is incorrect.
What can I do?
The rest of Snapbridge works via Bluetooth.

Steve white

November 30, 2016

Why no support for Windows phone, When will you support Windows phones?

Richard J. Unger

December 1, 2016

Snapbridge does work with Wi-Fi . I found the password for the nikon 500 is NIKOND500. i think it is the same on all devices. It only transfers JPEGS. If you shoot just raw nothing will transfer. you can specify the slot also.

I went from a Sony a7rII to Nikon and bought a D500 and the ability to transfer files is a TOTAL joke compared to the simplicity Sony offers and you can transfer files that are shot RAW! How can a company as established as Nikon fall SOOOOO short in simple technology that should be mandatory especially on a brand new camera model! Just so lame and Snapbridge is a joke…worst app I have used with a camera.

Robert Tuck

December 5, 2016

I have SnapBridge working fine with iPad -I can upload the pictures to Facebook or notepad but if I try to upload to messenger I just get an error saying try again.?

Kelly B

December 5, 2016

I am using the Coolpix B500. I have an iPhone 6+, I have connected to SnapBridge however I noticed while paired to my phone the camera batteries run down quicker. So I unpaired my phone from camera and I cannot pair it again. I have spent an hour trying to pair them and it always says pairing failed. I choose this camera for the option to download the photos onto my phone. Is this a technical problem with the camera? Please help!! Thanks

Hello Brianna, we would recommend to start the process from scratch. The important steps to take when doing this are:

1. In the SnapBridge app > Connection tab > Touch the camera icon and select > End the pairing
2. In the Smart Device settings go to your Bluetooth settings > Forget the camera
3. Make sure you are using the latest version of SnapBridge online > version 1.1.0 is the latest (8/12/16) download and update if necessary
4. Go through the connection process again, the following is a link to a video for the connection process for Android: https://www.youtube.com/watch?v=yfsdKLRsov8
5. If you are still having issues, please contact technical support and they can take you through the process to see if we can assist you with connecting: https://www.nikonimgsupport.com/eu/BV_home

Hello Mattis, we’re very aware of the feedback regarding SnapBridge and apologies that it has not yet meet your expectations. We are taking measures to address these comments and have already released updated versions of the app which address some of these points, we will continue to listen to your feedback and improve the app. The D500 camera is a very good camera with an extensive range of features, if you require professional level Wi-Fi the other option would be the WT-7 wireless transmitter which is designed for professional uses and offers far more control of the camera.

Hello Eric, we’re sorry that you are disappointed, but you are correct the iOS version of SnapBridge does not support NFC. The Android version of SnapBridge offers NFC as a connection option, but NFC is not compatible with all iOS smart devices and so is not currently an option with the iOS version of the app. If you need further assistance connecting please follow the video in the link https://www.youtube.com/watch?v=AcKF_oP6wXk or contact technical support for assistance https://www.nikonimgsupport.com/eu/BV_home, we would be happy to assist you.

Hello Stuart, we’re very sorry for the issues you have experienced in trying to connect your D500 to Snapbridge. As a starting point can you ensure you have updated to the latest versions of the D500 firmware version 1.11: http://downloadcenter.nikonimglib.com/en/download/fw/205.html and the latest version of the SnapBridge app v 1.1.0

Hello Gauthier, we’re sorry to hear about the issue you are experiencing. In regards to the Snapbridge app not showing on your Tablet ASUS might be due to the reason where the app is not available for all devices and you would need to consult with Google in regards to the app availability for your device because Nikon do not distribute the Snapbridge app ourselves, therefore we wouldn’t have the visibility on why it would not display on your playstore for you unfortunately.

Furthermore, the reason you are having connection issue with your Wiko Smart device might be due to the reason that the system requirement to operate the Snapbridge app is Android 6.0.1 or later while you’ve stated that your Wiko smart device is only on OS Android 6.0. Therefore, if there is an update is available for your Wiko Smart Device, I would recommend to update the operating to the latest version and try again. The availability of the update is also depending on your device.

I hope this information finds you well and please accept my sincere apology for not being able to be more directly help to you. If you have any other enquiry, please do not hesitate to contact us again and we would be happy to help https://www.nikonimgsupport.com/eu/BV_home

Hi Paul, to answer your questions: no, the SnapBridge app works with specific versions of Android and iOS so won’t connect directly to a Mac or PC with the app. The D500 does have the option to connect wirelessly with the WT-7 wireless transmitter. If you are shooting movies depending on the length of movie the files can be very large and downloading will always be dependent on how good the wireless connection is. In many cases for movies it would still be quicker to either to connect the camera to the computer with the supplied cable or to use a memory card reader.

Hi Eliot, thanks for reaching out. In the Setup Menu is you > Reset all settings this will clear everything to start again. The defualt password you have is correct but you might just try upper or lower cases to be on the safe side. Below are the setup videos for Android and iOS, if you follow the process with these it should help:
Android https://www.youtube.com/watch?v=yfsdKLRsov8
iOS https://www.youtube.com/watch?v=AcKF_oP6wXk

Hi Steve, thanks for your interest. SnapBridge is currently designed to support Android and iOS. While we can’t comment on why particular operating systems are supported or not, we will send your remark for consideration.

Hello Robert, the SnapBridge default storage location with iOS is in your Photos folder. Once you have confirmed that the photo is in this folder you should be able to attach an image to Messenger by selecting it in the Messenger app. Could you try and let us know how you get on?

Hello Kelly, having paired the camera once before the key points when re-pairing the camera and smart device are as follows:
1. Make sure you are using the latest version of the SnapBridge app (v.1.1.0 currently)
2. In the SnapBridge app in the connect tab click on the camera icon and > End pairing
3. In the Smart Device go to Bluetooth settings and delete the camera from your list of devices
4. Start the connection process again, the link below is for the iOS connection process so may prove helpful: https://www.youtube.com/watch?v=AcKF_oP6wXk

Can you try this and let me know how you get on?

Reih

December 15, 2016

Hello NIKON!! I have a problem with my Nikon D3400, yes i know, here you aren’t talking about this model but i need your help!!! for real, this is driving crazy.

Okay the bluetooth of my NEW nikon D3400 doesn’t work, i have done everything, i have seen almost all videos about this camera and bluetooth connection and nothing has helped me.

When i go to the menu and select the bluetooth’s option it says:
~”This option is not available at current setting or in the camera’s current state”~ (some other options like: Imagen quality, Imagen size, ISO sensitivity, White balance, Set Picture Control,etc……says the same message when i click on) :(
i don’t have the airplane option on!! just for let you know.

I just bought this camera like a week ago, and i don’t think you NIKON sell things damage, i hope you can help me with this please :(

Harry Robinson

December 22, 2016

Just purchased the Coolpix B500. Updated the firmware (a doddle) and the camera now works like a dream with SnapBridge including the remote operation of my camera, great for my fishing shots on the bank. Over the moon with both the camera and the app, top drawer Nikon, thank you.

Hello Reih, sorry to hear you have experienced issues. we have sent your query to our customer care team. We will get back to you shortly with a response.

Francis

December 24, 2016

I have the Nikon d3400 and the same thing happened with the Bluetooth! I can’t turn it on anymore and no airplane mode on! It’s Christmas Eve and I can’t do anything about it!

Gary

December 29, 2016

When I share a pic from snapbridge to Facebook messenger it shares as a link. The link opens from a pc but not my Samsung Galaxy S4.
Also, I can’t share a pic to Facebook messenger or SMS from snapbridge photos in my Galaxy gallery, error message – Sorry, Messenger was unable to process the file. However it works ok with WhatsApp.

Hello Reih, sorry to hear the difficulties you’ve experienced. Could you please look through some of these basic checks you and let us know how you get on/confirm your check with us?
1. Is there an approved memory card in the camera: https://www.nikonimgsupport.com/eu/BV_approved_memory_cards?lang=en_GB?
2. Is the battery charged?
3. In the Setup Menu, are you selecting ‘Connect to smart device'(the Bluetooth option is only available to review once you have connected to the Smart Device)?

For more detailed checks:
1. Can you confirm if you are using the latest version of the D3400 firmware v1.10 if not please update to this here: http://downloadcenter.nikonimglib.com/en/products/330/D3400.html?
2. Can you confirm which version of SnapBridge you are using, this also should be the latest version for Android or iOS via Google Play or iTunes?
3. In the D3400’s Setup Menu select > Reset setup options to start and then go through the setup process here:
Android: https://www.youtube.com/watch?v=yfsdKLRsov8
iOS: https://www.youtube.com/watch?v=AcKF_oP6wXk
4. If you have previously tried to connect, you may need to ‘forget’ your previous Bluetooth settings. Go to SnapBridge App > Connect > click on the camera and forget device and through your smart devices Bluetooth settings.

Hello Anthony, we’re very sorry you are so disappointed with the app and based on feedback, we are working to improve the app. The D500 is the first product released with SnapBridge but we do listen to our customers and plan to improve the app going forward. Depending on your intended use an option you might want to consider is the WT-7 wireless transmitter for the D500. The WT-7 in HTTP Server mode offers you the option to transfer RAW files to Smart devices. Please ensure you upgrade your app whenever a new versions become available and improvements are made. Once again, our apologies for any inconvenience caused. Please let us know if we can be of further help.

Hello Kelly B, having paired the camera once before, the key points when re-pairing the camera and smart device are as follows:
1. Make sure you are using the latest version of the SnapBridge app (v.1.1.0 currently)
2. In the SnapBridge app, in the connect tab, click on the camera icon and > End pairing
3. In the Smart Device go to Bluetooth settings and delete the camera from your list of devices
4. Start the connection process again, the link below is for the iOS connection process so may prove helpful: https://www.youtube.com/watch?v=AcKF_oP6wXk

Hi Robert, thanks for your message. The SnapBridge default storage location with iOS is in your Photos folder. Once you have confirmed that the photo is in this folder you should be able to attach an image to Messenger by selecting it in the Messenger app. Can you give it a try again and let us know how you get on?

Hi Steve, thanks for asking. SnapBridge is currently designed to support Android and iOS. While we refrain from commenting on why particular operating systems are supported or not we will feed your suggestion back for consideration.

Hello Francis, can you confirm the following:
– Which version of Android operating system you are using?
– What version of SnapBridge is installed on your smart device?
– Please confirm the manufacturer and model number number of your Smart device?

When you open the SnapBridge app and go through the connection process please detail exactly where the process fails for you, if possible list the steps you take when connecting.

Hi Gray, the Jpeg image being saved to the SnapBridge Gallery can also be located in your Photos folder and is a standard Jpeg. So from your Photos folder sharing to Facebook or Messanger should be straight forward. What is the size of the file you are saving? Have you tested with smaller images in case the is an issue with size/storage space/ upload speed. Possibly Facebook support might be able to assist further with your enquiry too if the issue persists. Let us know how you get on.

Hello Francis, Can you confirm the following:
– Which version of Android operating system you are using
– What version of SnapBridge is installed on your smart device
– Please confirm the manufacturer and model number number of your Smart device

When you open the SnapBridge app and go through the connection process please detail exactly where the process fails for you, if possible list the steps you take when connecting. Alternatively contact our technical support and we can talk you through the process: http://www.europe-nikon.com/en_GB/footers/contact_us.page?

Hi Gary, the Jpeg image being saved to the SnapBridge Gallery can also be located in your Photos folder and is a standard Jpeg. So from your Photos folder sharing to Facebook or Messenger should be straight forward. What is the size of the file you are saving? Have you tested with smaller images in case the is an issue with size/storage space/ upload speed. Possibly Facebook support might be able to assist further with your enquiry too if the issue persists.

More detailed checks:
1. Can you confirm if you are using the latest version of the D3400 firmware v1.10 if not please update to this here: http://downloadcenter.nikonimglib.com/en/products/330/D3400.html
2. Can you confim which version of SnapBridge you are using, this also should be the latest version for Android or iOS via Google Play or iTunes.
3. In the D3400’s Setup Menu select > Reset setup options to start and then go through the setup process here:
Android: https://www.youtube.com/watch?v=yfsdKLRsov8
iOS: https://www.youtube.com/watch?v=AcKF_oP6wXk
4. If you have previously tried to connect you may need to Forget your previous Bluetooth settings in the SnapBridge App > Connect > click on the camera and forget device and through your smart devices Bluetooth settings

Hello Anthony, we are sorry to hear you are dissatisfied with SnapBridge, we value our customer’s feedback and are working to improve the app. Depending on your intended use an option you might want to consider is the WT-7 wireless transmitter for the D500. The WT-7 in HTTP Server mode offers you the option to transfer RAW files to Smart devices.

Hello Kelly, sorry for our late response.Having paired the camera once before the key points when re-pairing the camera and smart device are as follows:
1. Make sure you are using the latest version of the SnapBridge app (v.1.1.0 currently)
2. In the SnapBridge app in the connect tab click on the camera icon and > End pairing
3. In the Smart Device go to Bluetooth settings and delete the camera from your list of devices
4. Start the connection process again, the link below is for the iOS connection process so may prove helpful: https://www.youtube.com/watch?v=AcKF_oP6wXk
Do let us know how you get on?

Hi Robert, sorry for our late response. The SnapBridge default storage location with iOS is in your Photos folder. Once you have confirmed that the photo is in this folder you should be able to attach an image to Messenger by selecting it in the Messenger app. Do let us know how you get on.

Hi Steve. Thank you for your feedback. SnapBridge is currently designed to support Android and iOS. While we refrain from commenting on why particular operating systems are supported or not we will feed your suggestion back for consideration.

If you are attempting to re-pair having tried previously to connect, as a starting point please go into the SnapBridge app and on the ‘Connect’ tab click the camera icon and select ‘End pairing’. In your devices Bluetooth setting if the camera is listed click it and select ‘Forget this device’, this will give to a clean start to begin re-pairing again from again.

With the B700 we are aware of some know issues with SnapBridge, please click on these FAQ’s below to view this information;

Hello Gauthier, Sorry for the late response and thank you for your enquiry.

I am sorry to hear about the issue you are experiencing.

In regards to the Snapbridge app not showing on your Tablet ASUS might be due to the reason where the app is not available for all devices and you would need to consult with Google in regards to the app availability for your device because Nikon do not distribute the Snapbridge app ourselves, therefore we wouldn’t have the visibility on why it would not display on your playstore for you unfortunately.

Furthermore, the reason you are having connection issue with your Wiko Smart device might be due to the reason that the system requirement to operate the Snapbridge app is Android 6.0.1 or later while you’ve stated that your Wiko smart device is only on OS Android 6.0. Therefore, if there is an update is available for your Wiko Smart Device, I would recommend to update the operating to the latest version and try again. The availability of the update is also depending on your device.

I hope this information finds you well and please accept my sincere apology for not being able to be more directly help to you.

If you have any other enquiry, please do not hesitate to contact us again and we would be happy to help.

Hello Mattis, sorry for the late response. We are aware of the feedback regarding SnapBridge and apologies that it has not yet meet your expectations. We are taking measures to address these comments and have already released updated versions of the app which address some of these points, we will continue to listen to your feedback and improve the app. The D500 camera is a very good camera with an extensive range of features, if you require professional level Wi-Fi the other option would be the WT-7 wireless transmitter which is designed for professional uses and offers far more control of the camera.

hello Brianna, firstly sorry for the late response. We would recommend to start the process from scratch. The important steps to take when doing this are:
1. In the SnapBridge app > Connection tab > Touch the camera icon and select > End the pairing
2. In the Smart Device settings go to your Bluetooth settings > Forget the camera
3. Make sure you are using the latest version of SnapBridge online > version 1.1.0 is the latest (8/12/16) download and update if necessary
4. Go through the connection process again, the following is a link to a video for the connection process for Android: https://www.youtube.com/watch?v=yfsdKLRsov8
5. If you are still having issues, please contact technical support and they can take you through the process to see if we can assist you with connecting: https://www.nikonimgsupport.com/eu/BV_home

Hello Eric, We apologies for the late response and we’re sorry that you are disappointed. You are correct the iOS version of SnapBridge does not support NFC. The Android version of SnapBridge offers NFC as a connection option, but NFC is not compatible with all iOS smart devices and so is not currently an option with the iOS version of the app.

Hello Stuart, we are very sorry for the issues you have experienced in trying to connect your D500 to Snapbridge. As a starting point can you ensure you have updated to the latest versions of the D500 firmware version 1.11: http://downloadcenter.nikonimglib.com/en/download/fw/205.html and the latest version of the SnapBridge app v 1.1.0

i have Nikon Coopix b500 and i download snapbridge on the oppo.. that is cool, awesome,
but do you have microphone app like snapbridge for Nikon product?
thanks :)

Jason Burrow

January 29, 2017

I have a Nikon Coolpix B500, is there any way to set this camera up for streaming or for use as a webcam? Windows 7 Premium

Vincent

February 2, 2017

How do I add a copy write and exif information? I seem to only be able to add 1 or the other, yet I read above I could add up to two.

Thanks,

Vincent

Martin Gomez

February 6, 2017

The Bluetooth connection between the D500 (firmware 1.10) and iOS is so unreliable as to be virtually worthless. The camera transfers an image or two — sometimes — and then stops with a “Failed to download pictures” error. It got worse with iOS 10.2.1, but it never worked “seamlessly” at all. It is very error prone to set up the first time, unforgiving of errors, and then doesn’t work for very long. The D500 itself is an excellent camera, but if you’re buying it for the iOS connection, I suggest you wait until Nikon improves it.

Hello Jason, the D500 cannot stream movies directly as a webcam, the recording time is limited to 29.59 mins so would cut out after this. There is a clean HDMI output option on the D500 so this maybe possible using third party external devices which you might want to look into further, but not an officially supported solution.

Peter R

February 6, 2017

Whilst I have got Snapbridge to connect to my smartphone, I notice one minor thing –

The compass heading information is either not being processed by the D500 when received from Snapbridge, or Snapbridge is not sending the heading information to the camera. GPS information ( Lat/Long and calculated altitude is being received by the camera from Snapbridge and embedded in the nef/jpg files.

Hello, the COOLPIX B500 has an internal stereo microphone but no microphone app unfortunately, this isn’t currently an option for our cameras.

Brandon Lee

February 8, 2017

Is it possible to automatically add a custom/personal logo to the downloaded images through SnapBridge? Seems silly to advertise the ability to add logos as per #5 of “6 Things You Can Do With SnapBridge & the Nikon D500” if the only logo you can add is the SnapBridge logo…

Eurico Dzivane

February 12, 2017

I’m benefiting from SnapBridge to remote control my D500 when shoot macro or distante objects. However, it’s been very, very difficult to connect the camera to iPad via WiFi to use ‘remote photography’. Honestly, the first connection is normally fast. Getting the next one is a headache.

But I decided to write to you because I’m unsuccessfully trying to connect the camera to my iPhone (in addition to iPad). I’d almost given up until I saw on this blog the following: “up to five smart devices can be paired with a SnapBridge-enabled camera leaving you a wealth of choice about how to share your images.”

I need assistance.

Jerry Bandy

February 14, 2017

We recently bought a B500 and would like to pair it with a Windows 10 Mobile phone (Lumia 950). The phone recognizes the camera on Bluetooth and even connects with NFC while in Snapbridge but the camera doesn’t recognize that my phone is connected.

Jason Bravo

February 14, 2017

I’m mainly shooting video on the D3400, does Snapbridge work to transfer video’s too? I’d love to have some sort of option for this.

Thanks!

Nicole

February 15, 2017

I am enjoying snapbridge with my D3400 and have had few issues with it. Is it currently possible to add your own logo to be inserted with credits? If so, how? And if not, this would be a very helpful feature for future updates.

Tim

February 16, 2017

The Android version has nothing to do with my problem, the Intel chip in the tablet is.
Would have been nice if Nikon was up front about this but it is buried in there somewhere
No hope for a firmware update, no hope for another Nikon
I loose

Hello Vincent, copyright and IPTC data can be added in camera (Setup Menu) with the Nikon D500. Alternatively this can also be done via software such as ViewNX-i, which is free to download: http://downloadcenter.nikonimglib.com/en/index.html Do let us know how you get on.

Hello, thanks for reaching out. The COOLPIX B500 has an internal stereo microphone but no microphone app unfortunately, this isn’t currently an option for our cameras.If you have further questions, do let us know.

Tom Ellis

February 19, 2017

My experience with Snapbridge is with a Nikon D500. It is time to admit that Snapbridge is a disaster. Fix it or replace it. Snapbridge does not work as advertised and is too complicated to be useful for the average photographer. The Snapbridge interface requires too many steps that require jumping from camera to remote device and back again. It does not always work and often requires you to wipe out all setting and start over. Setup should be a simple procedure not this circus act. Another problem is when you finally get it to work with one device (iPhone) and decide to switch to another device (iPad), you have to completely wipe out all settings and start from scratch. It should be able to work with multiple devices without having to wipe out a device. A major problem with Snapbridge is that it drains the battery at an alarming rate if left activated all the time. I am a professional photographer that was a computer programmer with years of embedded systems experience. So I am not intimidated with firmware or software. I can figure out most devices but even reading the manual several time left me confused. Please replace Snapbridge or fix it so it works at describe in your advertising. All the great reviews and advertisements about Snapbridge’s ease of use are very misleading. One only has to search for “Snapbridge problems” to find multiple complaints from photographers who have also given up on Snapbridge.
Nikon D500 Complaints:
1.) D500 removed the ability to use the $20 ML-L3 remote controller. The ML-L3 remote controller was a simple and inexpensive device that worked great. The alternative now is purchasing the $280 WR-R10/WR-T10/WR-A10 Wireless Remote Adapter to do the same thing.
2) D500 removed the ability to use WiFi and Wireless Mobility Utility app to transfer photos easily. This feature worked great on the Nikon D7200. It was a simple setup that worked very reliably and did not require Bluetooth.

Hi,
I connected my D500 to SnapBridge on my iPhone 6, for the main purpose of exploring the option of using my iPhone as a remote in wildlife photography. There working range has not been prescribed anywhere and this is critical to knowing just how far I can get from the camera and still have control over it via my iPhone. When I set it up at home to take a few test shots, I had barely gone 3-5m and I lost control of the camera. When i stepped within the 3m range, I regained control. Is that the maximum range of SnapBridge on the D500 when using an iPhone 6? If so, that defeats the purpose of a remote doesn’t it? Looking forward to receiving some clarity on this. Thanks.

Hello Jason, thanks for your message.Yes it is possible to transfer movies via Bluetooth (playback of movies is not possible through SnapBridge but may be possible through 3rd party apps). However this can be a slow process depending on the size of the movie file, so in some cases it will be simpler to use a card reader to save time and battery life.

Hello Tim, thanks for your message. We are working to address issues with SnapBridge and it will be announced as soon as it is available. We hope you can accept our apologies for any inconvenience in the meantime.

Hello Jerry, thanks for your message. The B500 uses SnapBridge for Bluetooth and Wi-Fi connection, but SnapBridge is only compatible with iOS and Android devices, so currently doesn’t support Windows phones. Our apologies for the inconvenience but this is a current limitation of the app.

Hi Tom, thank you for taking the time to share your thoughts. We are sorry to hear of your disappointment with SnapBridge, we are aware of feedback regarding SnapBridge and are working to improve this, a new version of SnapBridge was released on the 21/02/17 and a firmware update for the D500 will be made available in early March which will improve operation. We offer our sincere apologies for any inconvenience caused. The ML-L3 is not a compatible product with the D500 and this will not change and we hope that when SnapBridge is operating as expected it will provide a good solution for sharing in the same way the WMU did.

Timothy Bartolini

March 3, 2017

Snapbridge doesn’t work at all. It used to just take 2-3 minutes to CONNECT to my Galaxy Edge S7… now it just doesn’t connect at all. Tons of terrible reviews in the Google Play Store and Nikon makes no improvements and provides no answers beyond “It should work. It works for a lot of people. Did you try connecting it?”

Peter R

March 8, 2017

Thank you for your response to my comment regarding the heading information not being passed to the camera and that it is a known omission.

I do find it very odd though, that such a trivial thing has been omitted. Snapbridge already acquires the GPS data from the smart device, builds the NMEA sentences, and transmits them to a camera.

To have implemented the heading information as well appears to me to be a really simple task. Just read the smart device’s compass ( if present ), convert from magnetic North to true North using the GPS position data, build the $GPHDT NMEA sentence and transmit that to the camera with the other GPS data. All the hard work has already been done. The actual sentence is just $GPHDT,x.x,T where x.x is the bearing in degrees to 1 decimal place ( the T means true north ). It really couldn’t be much simpler – the only complicated bit is converting Mag to True for the location.

Of course, this is fairly trivial compared to all the other huge issues with Snapbridge. Many of which were identified a year or so ago …

Hello Zhayynn, the range for Wireless and Bluetooth is approximately 10m (32 ft) line of sight without interference, however the range will vary depending on signal strength and the presence of any obstacles. If you require a remote for a greater distance you might consider the WR-T10/WR-R10 for the D500, this uses radio waves, so doesn’t need line of sight and has a range of approx. 20m.

Thank you for your comment and insight Peter, all of which has been duly noted. Yes, we are aware of all matters related to SnapBridge and we are fully focused on its improvement.

Dimitris

March 19, 2017

Hallo!
I’m having big problems with SnapBridge! I own a D500 and an iPad. I can only connect the two of them via Bluetooth sometimes (very slow connection & very slow transfer)!!! Via wifi I have been able to connect only once! Am I doing something wrong…?!
Thank you in advance!

Rob

March 20, 2017

There is soo much to read through that what i want to submit is very possible already in here somewhere, but today i used the Snapbridge for the first time on the D500, and i was very dissapointed, for daylight long exposures aswell as night photography, specially in bulb mode, you can’t see liveview on the phone, there’s no timer for your exposure, so everything is guess work, if you’re going to update the app, i’d like to see a few options added to the bulb remote functions of the app, namely setting the Exposure time (+time countdown for longer exposures so you know when it’s almost finished), Aperture, Iso, and interval shooting.
What maybe bothered me most was the long time it takes every time the phone and D500 need to connect for remote control function (because with guess work, every time you take a photo it disconnects when you check if you did it right, btw, i shoot in RAW, so some things may not apply for Jpeg.

Though i am very happy with the D500 and is by far the best digital camera i ever owned, today i really missed my D7000 with IR remote, and a functioning 3rd party app on my phone.

Ali

March 24, 2017

I purchsed the d3400 and i can’t use snapbridge. I have a s7 edge and it wont pair.

There needs to be an update somewhere or a warning: not compatible with samsung s7 edge. Very disappointing.

Troody

March 25, 2017

Dear Nikon, I have bought the nikon D 500 one month ago have already taken 2000 photos and some videos but unfortunately whenever I try to download everything on my Note 4 only the photos are downloaded and none of the videos. How can I solve this issue? Thanks in advance.

Hello Timothy, we’re very sorry to hear they’re having any kind of problem with Snapbridge usage and that the support has not met their expectation. We’ll advise as much as we can on the matter so we can try get to the bottom of it:

Firstly, you may need to re-pair the camera and smart device on occasion and is not indicative of a malfunction. Can the user to try the re-pairing process outlined in the link below? I realise that the customer may have already tried to pair the items again, but so I can understand if the issue I need to confirm if there is is a general issue with Snapbridge functionality at this stage on their camera or if it’s more simply a matter of having to establish the pairing again:

SnapBridge Android version: Bluetooth unpairing and pairing process

Has this allowed the connection to re-establish and the Snabridge functionality to work again? If not, please outline the following:

-> What Android version and Snapbridge version is installed on the device?
-> Have they tried the pairing process and Snabridge functionality on another compatible Android or iOS device?

Ian Stotesbury

May 1, 2017

Hi,
Just bought the D500 on the weekend and am able to pair with my iphone 6s running 10.3.1, but I cannot get photos off my camera to the smartphone. It connects but nothing shows up to download. I am also running the most current firmware.

Thanks

Ian

Neutre

May 5, 2017

Dear Nikon,
I changed my Samsung S7 phone against a Galaxy S8. Since then, despite my many attempts, I can not pair my D500.
The D500 recognizes the phone well (it is considered paired) but the phone does not recognize it at the end of the procedure. Yet the phone receives the code to validate. This is the same as the one that appears on the D500.
I have the latest firmware (1.12)
What can I try?
Jean

I’m a professional landscape photographer and I’ve used Nikon since the start.. some great gear BUT there are lots of niggles… 1) Nikon you are the worst camera manufacturer for firmware updates, 2) you cripple your cameras more in features than anyone else.. Snapbridge being a good example… a great idea BUT you can only view liveview and take a shot.. you simply cannot adjust any values… oh wait thats your policy so that people buy additional gear from you… come on Nikon, all the other camera manufacturers already offer the option to change settings remotely many moons ago!

Its one of the many reasons people jump ship.. the upcoming D850 will have snapbridge but it wont be of ANY use on a professional body being so restricted. Listen to your customers!

Bill Poste

May 13, 2017

I purchased my D500 yesterday from a retailer. One of the features I looked forward to using was the Bluetooth connectivity. Last night I spent considereable amount of time pairing my iPhone 7 (10.3.1) and D500 with the newly installed firmware. The SnapBridge ap was downloaded yesterday from the ap store. I find it unacceptable that one must go through the pairing process every time I want to pair the camera with my iPhone. Then to make matters worse I must unpair through SnapBridge and then “forget” the Bluetooth device. This doesn’t include using the wifi connection when using the extremely slow software. Fortunately, the retailer has a liberal return policy. I have been waiting for this upgrade having purchased a D300 about seven years ago. When SnapBridge is used, the battery drains exceptionally fast. I had to recharge my battery after one day. The battery in my D300 could last four or five days with 300-400 photos taken. Also of note is that the videos refered to follow not mention the multiple times the pairing process urges you to use a wifi connection. All in a all, a disappointment.

Aaron

May 23, 2017

Is d3400 snapbridge compatible with galaxy s7?
I was previously paired with my s5 with no issues. Upgraded phone to s7 and can not get them to connect. I have ended pairing with the old phone and uninstalled the app. Now on the s7 I get the same issue that alot of people seem to have, go through all of the processes to connect, camera says it is connected then at the last minute the phone says the pairing has failed….. none of your online information to troubleshoot is helpful

Hello Bill, thank you for your message. We are very sorry to hear of your disappointment, we monitor customer feedback regarding SnapBridge closely and are working to improve it. iOS 10.3.1 is not yet fully supported by SnapBridge, which will have added to your frustration. This will be addressed, however the timing of this has not been confirmed currently. If you turn Flight mode On in the camera, this will disconnected Bluetooth and Wi-Fi options and will improve battery performance. The D500 has a great feature set and performance and as we implement improvements to SnapBridge we are confident the experience with the app will improve too.

Hello Raico, our apologies for the disappointment you have experienced with SnapBridge. We do listen to customer feedback carefully and we are planning to improve SnapBridge and the customers experience. As always we refrain from commenting on future releases, but with each camera we produce, our aim is to adopt the best solution for the targeted users of that specific product.

Thank you for your recent email regarding your D500 and iphone 6s. We are sorry to learn of the issues you report here. Unfortunately, for the moment, we have not yet confirmed full compatibility with our Snapbridge app and iOS 10.3.1, and this can result in an unstable connection to your iphone. We fully expect and update to resolve this issue to be released very soon. As such, we recommend that you remove the D500 in your phone’s Bluetooth menu (clicking ‘forget’), and begin the pairing process from the beginning using the links and video tutorial below.

Also please ensure you are using Bluetooth ver.4.0. or later and you have the latest Snapbridge version (ver.1.2.0) installed.

Hello Neutre, thank you for your message. We are sorry to hear you’ve experienced issues. In order to advise you further can you please confirm the following information?

1. Which version of Snapbridge did you download? Please ensure it is the latest version of the main app (ver.1.2.0), and not the 360/170 app.

2. Is your Samsung S8 using Android 7.0? If so then unfortunately we have discovered that there is an issue on specific Samsung devices running Android ver.7.0, causing the pairing process to be unsuccessful.

3. Please confirm that you are using Bluetooth 4.0.

4. Please refer to the following FAQ and video to ensure all pairing processes are being completed.

We are glad to hear that you’re enjoying your D500, but we are also sorry to learn that the Snapbridge functionality has not met your expectations fully. Please allow us to advise in relation to your enquiries:

The remote control functionality of Snapbridge does not have the ability to set the cameras exposure settings and the camera is working in the mode and settings that were in place before you opened the LiveView. You can close the LiveView to change your exposure settings on the cameras controls before re-opening it, but if you need a greater level of flexibility in manual control we can only recommend foregoing using the remote control functionality of the app and using the cameras controls directly. The images will still be sent to your smart device if you have the camera paired up and Auto-download is enabled in the Snapbridge app.

Regarding being able to see the LiveView on the smart device, by default this appears on-screen if using the Remote control option of the app (it can also be disabled through the app if desired), but depending on the brightness of the framed scene the LiveView may not be able to display what is being framed. In addition to this though, if you connect through bulb exposure mode then the thinking is that the scene is going to be too dark to frame in the LiveView anyway, so the LiveView is disable to conserve power.

Regarding remote usage, we can fully appreciate that you would like to use the infra-red remote for your previous camera with the D500, but we can only apologise that this is not possible. If you want remote control then there are other options such as the MC-36 wired remote, the ML-3 infrared remote or the WR-T10 + WR-R10 + WR-A10 radio control remote set.

We will gladly take on board your feedback concerning the setting of exposure settings and the length of a long exposure and can only apologise that these aspect of the product does not meet your ideals. This will be forwarded for a review and consideration, but we hope you can understand that we are able to guarantee that your suggestions here will be added to the app.

We hope this message finds you well and that the above sufficiently addresses your queries. Please let us know if you have any further questions.

I’m sorry, but this app is just awful. Besides the pairing issues that 95% of your customers seem to have, even when I do pair and complete a successful transfer, half of the pictures come out distorted. This forces me to manually edit each one and is a complete waste of time. I would recommend Cannon for those considering a camera.

I unpacked the D500 and installed snapbridge just yesterday and I need to say that following now in more detail the discussion on the internet I must agree that I find it somehow frustrating to not have a real remote system available which is connecting very slow. Not without reason this app is pointed out very poor on google store. I would very much appreciate that NIKON will update the Information on the NET to state where this app will eventually develop to. Is NIKON willing to build a real remote-app or will it stay something you do not really looking at and be proud to own a Nikon ? I am Nikon ? I am frustrated….
Regards Timo

Charlie

September 22, 2017

Cannot establish connection when trying to use remote.
I get “Establishing a Wi-Fi connection to the camera”
which times out.
It is connected as I can see the battery level and Bluetooth symbol.
Note 4 shows camera in connection options and wifi access is on.
Its a D850.

Milo

September 24, 2017

Please answer these Snapbridge questions:
1. Why is only Nikon Europe support is available?
2. Why do you only look at this site once a month?
3. What about Snapbridge support for the US or rest of the world?
4. How do I make Snapbridge update the location more than once every 5 minutes?
5. How do I force location updates when I need them?
6. How is 5 minute accuracy usable if I am covering an event on foot? 5 minutes is +/-300m (3 blocks)!
7. How is 5 minute accuracy usable if I am covering an event by auto, 5 minutes is +/-8 km!
8. If I am just sitting somewhere all day, why would I need location?
9. Why does Snapbridge force you to upload DSC_0000.JPG files that cannot be seen by the 1.1 Billion Samsung phones?
10. Do you know that Samsung, HTC, etc,, require a lower case extension DSC_0000.jpg?.
11. Is your answer really that billions of Android must adapt to the 500,000 Snapbridge users?
12. Or is your answer that Android users have to download the JPGjpg Android app from a third party?https://play.google.com/store/apps/details?id=au.id.thomnet.jpgjpg
11. Why is Nikon Cloud limited to 20GB, 250 D850 RAW files?
Please do not have a robot answer: Hello ___, our apologies for the disappointment you have experienced with SnapBridge. We do listen to customer feedback carefully and we are planning to improve…

Adnan

October 2, 2017

I just purchased a new D500. At the beginning, the Snapbridge statrt to connect and confirmed the pairing. However soon after, it continues giving me an unsuccessful connection and errors. I did several things, what worked is the following and the connection to the camera established

1) I updated the firmware from 1.12 to 1.13 ( you need to do it twice as specified)
2) I removed ( Forget this device) the camera Bluetooth address from Bluetooth list of items in my phone
3) I followed the same procedure for connection explained in the video and it worked

good luck

Mike

October 16, 2017

Can I connect my Nikon D3400 to more than one smart phone?? My wife and I will be using the camera together and separately and would like to ability for either of us to upload images to our iPhone when we use the camera. Thanks for the help with this.

Mat Coleman

October 22, 2017

Hi there,
Is it possible to add my own logo to the photos or is it limited to just the Snapbridge logo?

Tobias

October 27, 2017

Hi, i’ve bought the D5600 – the whole snap bridge app is so disappointing. Unfortunately I can’t return the camera. The easiest function like remote shutter are not working without a WiFi connection (this needs nearly all the time a new pairing). Just to release the shutter BLE should be enough – why must be WiFi turned on??

Chris

October 30, 2017

With the Coolpix B500 could I set the self-timer to 10 seconds on the camera and then use the my mobile device to take the picture with the 10 second delay or will it only work with the 2 second self-timer in the snapbridge? The reason is I want to know if I can use it for a selfie but need more than 2 seconds to get ready? :-)

Cameron F

November 6, 2017

Lack of NEF file support makes this a less than desirable app. As a company you should support your proprietary format, even if you convert it to a jpeg.

E

November 23, 2017

Snapbridge on my Samsung S8 will not allow me to select “Original size”. It automatically selects 2 megapixels and I am not able to change.

Vlad

January 4, 2018

Hello Nikon, can you please solve the problem with conectivity regarding snap bridge on d5600, ios. remote mode automatically closes all functionality directly on the camera, transferring live view on the smart device, thus burning through battery life of that smart device imediately, making it useless to use! it’s really dissapointing to go out on a shooting day and can’t even use a remote trigger wirelessly without finishing the smart device’s battery in minutes… Please enhance that snapbridge app that you insist on forcing users to use, when it’s still at a developing stage! make remote trigger on the phone simply have the option to let the camera fully functional and not closing the live view on camera screen:”currently connected to smart device”!
Please solve this very quick…because i have bought all possible remotes and none works! it’s so frustrating! maybe I should have just bought a different brand!
Or at least update the firmware and still let the older remotes connect!

Albert

January 10, 2018

Hi,

Great app that i really enjoy using.

Only one question that can really optimize the whole experience. That is the file names of the transferred photos in my Iphone8.

It always ended up with random names which is very difficult to track and group.

Is there a way to define the file names of the transferred photos to my phone?

Many thanks/

Albert

Darko

March 8, 2018

Please make Snapbridge version for windows. We have bought Coolpix B500 because of the wifi option and now we realized this only works with android and we are unable to send photos to PC. As a Company, this is insane for us. We are waiting for the reply when Snapbridge version for windows PC (or any other sotfware) will be available as we need need it asap.

Leonardo Varuzza

May 6, 2018

Why do you does not support the D750? A camera nikon is still selling and it is already making it obsolete without software support.

Marilyn combs

May 25, 2018

Hello!

I am trying to import pictures using the snapbridge from the Nikon D3400 to a samsung galaxy S7, it was working fine but is now giving me a “system error” and not syncing. Any thoughts?

Thanks,

Andrew Jones

June 28, 2018

Does snapbridge support continuous mode shooting? Currently I can only achieve single shots per button press with my D850 via Snapbridge

Jesús

June 30, 2018

Is it possible to use snapbridge to control the camera remotely while recording a video? Can’t find the option. Thank you

It is the best amazing blog. This is a good Nikon D500 Camera. There are the best quality image and video recording by the Nikon camera. if any issues regarding the Apple TV Error 3905 problem solve with 24*7 hours support.

I can upload from D500/Snapbridge to Nikon Image Space successfully. Is there anywhere I can specify a specific album for the images to drop into?

I’d like to be able to share an album in advance and watch the images drop in without sharing my whole space – just the one specific album.

Thanks,

Paul

Nikos Mizeros

September 4, 2018

Hi, I have a Meizu pro 6 plus which uses the same processor as the galaxy S7. I have tried many times to connect it with my D7500 but it fails. Although it connects via Bluetooth, it fails to read the photos via wifi. I have tried everything without any success. It successfully connects to Xperia Z3 and to Xiaomi Redmi 4X though.

What happening: I clicked a photo in 4000X6000 mode, I transfer pic using SnapBridge on mobile from Camera, but When I check, It reduce image size to 1080X1600.

I don’t know why this happening.

Can anyone help me to get out from this problem?

Thanks

martin

September 21, 2018

Wi-Fi and Bluetooth are thechnologies that allow easily connect and transfer files through smart devices. It is simply not acceptable that a Nikon camera has so many requirements to do such a simple task (comparing with other products). I’m very unhappy with my decision of buying my B500.

Thanks, dear for sharing such beautiful information with us But here I have a very quick question that how we can realize our Review Nikon D7200 ? Hope soon you will write a detailed article

Best Regards

Anil

November 29, 2018

Dear Nikon,
I bought my new Nikon D500 Camera today and tried to pair my Iphone 8Plus with the camera using SnapBridge app. initially i got a code to pair but the pairing never successful. I have tried, couple of times but was unsuccessful again. Then i went into the camera Bluetooth and clicked forget the iphone (I don’t remember exactly what i id). after that Bluetooth option is greyed out with no options to turn it on which is very much painful.Nikon / Is there anyone here who had gone through similar problem. please let me know what you have done to get Bluetooth turned on and pair the camera with the iphone using snapbridge.