Returns and Refunds Policy

Thank you for shopping at Rococo Organic Salon Online Shop.If you are not entirely satisfied with your purchase, we’re here to help, please contact us by calling us.

Returns

You have 30 calendar days to return an item from the date you received it. To be eligible for a return, your item must be unused, unopened, and in the same condition that you received it. Your item must be in the original packaging. Your item needs to have the receipt or proof of purchase.

You will be responsible for the cost of return postage, unless products are defective.

Exchange

You will be responsible for the cost of return postage and the cost of delivering exchanged product. You will be instructed to pay for delivery cost after we inspected products you returned and approved the exchange.

Please email or call us immediately if you made a mistake ordering wrong products before we ship your order.

Refunds

Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item.

If your return is approved, we will initiate a refund to your original method of payment. You will receive the credit within a certain amount of days, depending on your card issuer’s policies.

Postages are NOT refundable including return postage, unless products are inspected by us as defective.

Shipping

You will be responsible for paying for shipping costs for returning your item. Shipping costs are non­-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Gift Voucher

Hair salon service prices shown are “from”, if we require more colours and/or time, reasonable extras will be added, and must be agreed and paybale at the end of visit.

For salon services only, NOT for salon retail products or gratitude to stylists. Valid for 6 months from the date purchased. Not transferable, cannot be exchanged for cash, cannot be used with any other offers or promotions. No cash changes will be given.

COVID-19 IMPACT (updated June 2020)ONLINE STORE: Open and fully operational. Delivery, 1-3 working days in UK. 3-7 working days in EU. (Slight delays, 1-3 extra working days, in some areas/countries)
SALON: Closed. We are NOT booking any appointments at the moment. We will contact you as soon as we know re-opening date & guidance. Thank you very much and stay safe! Dismiss