Show notes

Cyd Harrell has done all kinds of user research. At the beginning of this episode Cyd tells us of the time she live streamed a user interview from a vehicle while the participant was using a mobile device whilst driving. There are times where a user researcher really does need to be fearless.

During the show, Cyd tells us the key things for successful user research including what you should have in your kit bag and how you can organise your note taking to speed up synthesis afterwards. We also get some excellent tips on how to approach people for interviews.