Summer infant monitors

Bookmark Discussion

heathermar92 wrote:

So my video monitor will not work unless plugged in. Even when it's plugged in, it will shut off or give me a "no signal." I called Summer Infant company, they asked for some product numbers on my monitor and are sending me a new one to exchange the old!

I am hoping this is legit because it was so simple and easy! They asked for two serial numbers, my name, address, and phone number, and magic happened! This will definitely make me buy more Summer products.

They didn't give you a hard time? Did they ask if the monitor was over a year since purchase? My monitor got a line through the video part about 2 months ago, but it worked so we were meh. Then it just stopped working a few days ago. The monitor turns itself off, even plugged in. I tried calling and was told there's nothing they will do since I've had it over a year. Even though it hasn't been in use for that long. Maybe I should call back and see what someone else says! I loved our monitor but I was so mad they wouldn't stand behind their product.

They only asked what was happening. I told them I would plug it in and it would turn off. It would turn off not plugged in too or read "no signal" and the guy said they would ship me a replacement! I would call their 800 number again.

I had an issue with mine being blurry and they sent me a new one (though it took a while). I didn't have to do much either. Unfortunately the new one does the no signal thing so I often have to sneak into LO's room and unplug and replug the camera.