Technical Help

1. Trouble Logging on to MyCommNet.

Scheduled downtime will be posted at MyCommNet login page or at Blackboard My Institution page.Click here if you are not able to log on to MyCommNet with your NetID and password.

2. Trouble Working in MyCommNet or Blackboard

Click here for common problems and troubleshooting tips if you have experienced difficulty working in MyCommNet or Blackboard.

3. Technical Support Center for Students and Faculty

This support center helps students and faculty with technical problems in MyCommNet and Blackboard. The center has troubleshooting tips, ticket submission, and call number to assist students and faculty.

Web:websupport.ct.eduTicket Submission: click on “Create Case”. Fill out a form and click on Submit.Phone: (860) 723 -0221 (7/24/365)Chat: click on “Chat” and fill out the request form. Click on “Start Chat”.

4. MxCC Distance Learning Support

Need Help with Online Learning or Blackboard? Students and faculty are always welcome to contact us during our office hours.

5. The Technology Center team is in place and prepared to provide ongoing support for students 7 days a week. We will be able to help with a wide range of technical and computer-related issues.

Students can reach the Technology Center to receive the technical assistance that they need:

REACH US BY PHONE 860-343-6922: Call the TECH CENTER 24 hours a day to leave a message for a member of our technical staff. When you leave a voicemail an email message will be forwarded to our team. You will receive a reply within 24 hours.

Middlesex Community College does not discriminate on the basis of race, color, religious creed, age, sex, national origin, marital status, ancestry, present or past history of mental disorder, learning disability or physical disability, sexual orientation, gender identity and expression or genetic information in its programs and activities. In addition, the College does not discriminate in employment on the additional basis of veteran status or criminal record. The following people have been designated to handle inquiries or complaints regarding non-discrimination policies and practices: Primary Title IX Coordinator, Ricardo Barrett, Counselor, Career Development & Counseling Center rbarrett@mxcc.edu; 860-343-5823; Founders Hall Room 121 -and- Secondary Title IX Coordinator
Anastasia Pych, Director of Human Resources apych@mxcc.edu; 860-343-5751; Founders Hall Room 115

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MxCC's physical campus remains closed to the public but most services are available remotely. Summer and Fall courses are enrolling now. Please visit our Coronavirus information pagefor updated information.