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The new 9.x engine requires HW acceleration. If you do not have DirectX HW accelerated drivers it will eat 90% of your 4 cores. Helpdesk uses VMs to manage our fleet of desktops. We just use the remote control more than any other feature.

Add a column to a PC's details in the Administration/Diagnostics view, an area in a computer's System Information window, or an icon with a tool tip on a computer's tab in RC that will identify if a computer's keyboard or mouse are active. If they are not, show a message saying "This computer's keyboard and mouse have been inactive for <time>".

From the Monitoring View screen, being able to still remote control each screen from there, instead of going back to each tab. So i can look at what several screens are doing, and still be able to move my mouse and help them.

If I open the account information for a user I am able to highlight and copy the username if I want but unable to do that when it comes to a computer name.
We have to copy the computer name to paste in other systems to do searches and other actions but we cannot do that unless we edit the object. All that needs to be done is to allow the highlighting of the computer name in the system information.

Every Goverlan user has run into this. You create a Scope Action and run it on your scope of computers and half of them are powered off or not available. So you're stuck in a constant battle to find these computers, plug them in, and re-run the job manually. Wouldn't it be much more functional if those computers simply "checked in" to a GCS or something and said, "Hey, is there some job or pending task that needs to run on me?" And if that computer was part of a previous Scope Action, then it would automatically run!

This is the main reason organizations look to other, much more expensive products like LANDesk, etc.. If Goverlan had this ability, it would greatly expand the appeal of this product to more large organizations.

Every Goverlan user has run into this. You create a Scope Action and run it on your scope of computers and half of them are powered off or not available. So you're stuck in a constant battle to find these computers, plug them in, and re-run the job manually. Wouldn't it be much more functional if those computers simply "checked in" to a GCS or something and said, "Hey, is there some job or pending task that needs to run on me?" And if that computer was part of a previous Scope Action, then it would automatically run!

Goverlan provides very limited AD attributes to work with. For example if I want to send an email to a user's manager, GoverLAN does not provide manager's name. GoverLAN should be able to return all AD attributes in a usable form or allow a way to work with attributes if they are to be returned as DN format. This will allow us to use GoverLAN for automating Active Directory tasks as Softerra Adexes.

Since Goverlan Agent is lightweight, it does not collect system information upon agent install. The only way to collect information about say new computer setups and store that data in the database is to run a scope action against it before deployment with the properties you wish to store.

The downside is that I don't know what properties I might need to query in the future so I would like to see an option in Admin & Diag menu as well as in Scope Action to run a full query and collect all of the information possible instead of having to go through and check every report action option in the menu and sub menus allow you to do it on a quick one off or by group.

Since Goverlan Agent is lightweight, it does not collect system information upon agent install. The only way to collect information about say new computer setups and store that data in the database is to run a scope action against it before deployment with the properties you wish to store.

The downside is that I don't know what properties I might need to query in the future so I would like to see an option in Admin & Diag menu as well as in Scope Action to run a full query and collect all of the information possible instead of having…

There are many times where I find myself wanting to run a scope action on a specific sub-set of computers. For example, since you cannot push a software package to multiple computers in Admin & Diag you have to make a Scope Action to do so. However, setting scope are not always easy to do or filter by.

It would be nice if when you select multiple objects in Admin & Diag, on the right click action that there was a "Save to Scope Template" action allowing you to specify the scope for a scope action that you would otherwise have to individually enter one by one.

I also find myself wishing to set the nodes from the results of a filtered Scope Action into a Scope. For example, I ran a Scope Action against my entire domain to find all computers with a specific video card. I then waned to take the nodes it found and run another scope action against just those it found from the first report instead of running it against the entire domain again with that specified condition. It would be nice to be able to save the results of a scope action to another scope.

There are many times where I find myself wanting to run a scope action on a specific sub-set of computers. For example, since you cannot push a software package to multiple computers in Admin & Diag you have to make a Scope Action to do so. However, setting scope are not always easy to do or filter by.

It would be nice if when you select multiple objects in Admin & Diag, on the right click action that there was a "Save to Scope Template" action allowing you to specify the scope for a scope action that you would otherwise…