AITS Tech Tips v1.0 (8/17/16)

This is the first newsletter of AITS Tech Tips

Welcome to the first AITS Tech Tips Newsletter! (Sent August 17, 2016)

As a customer of AITS Client Services Support, we are beginning a monthly update to pass along important IT information. We hope that you find the information timely and valuable. Please pass along topics that you would like to see addressed to Susan Flanagin (sflanagi@uillinois.edu) or Mark Pollard (mpollard@uillinois.edu).

How do I report a Spam or Phishing incident?

Spam and Phishing incidents are becoming more common and challenge us to be vigilent about our online actions. This is some direction to get you started if you think that you have received a spam email or clicked on a malicious link.

First, if you believe your University credentials have been compromised, you should immediately begin changing your professional password(s). If you believe that your personal credentials have been compromised, begin changing your personal password(s) and contact your financial institutions so you can alert them to the compromise activity.

Your next step is to contact the AITS Service Desk. They will begin the process of alerting campus and AITS units concerning your incident. Representatives from AITS Security, AITS Client Services Support and campus IT units will be in contact with you once they identify the type of compromise you have encountered.

If you see something unusual happening with your laptop or desktop machine, stop what you are doing and contact your technical desktop support staff member. They will work with you and other technical staff to assist you.

Coming soon...The University is finalizing details to implement multi factor authentication technologies. The first phase of this implementation will require 2 factor authentication to change your direct deposit information. You may already be using multi factor authentication for services external to the University like Gmail, your financial institution, or Paypal.

This document provides more detail on different kinds of spam and phishing. You can also type into your browser: answers.uillinois.edu/ua/phishing

Contact the AITS Service Desk, or type into your browser: answers.uillinois.edu/ua/aits-service-desk