Terms of Use

Terms of Use

Effective: September 2018

Welcome and thank you for visiting our website and reviewing our Terms of Use (“Terms”). Chopra Enterprises, LLC makes this website, including all information, documents, catalogs, communications, files, text, graphics, and audio/visual files (collectively, the “Materials”) available for your use, subject to these Terms. These Terms apply to several different websites associated with the Chopra name and brand, such as Chopra.com, DeepakChopra.com, Chopra-online.com, ChopraAnanda.com, ChopraFoundation.org, ChopraTeachers.com, Chopratreatmentcenter.com, Chopracentermeditation.com, Shop.chopra.com and any other sites to which these Terms are linked, such as the site for Oprah & Deepak's 21-Day Meditation Experience. We also have several mobile apps, such as the 21-Day Meditation app and the Chopra Ananda app, which are also covered by these Terms. To make it easier, we refer to these different web properties and the apps individually and collectively as the “Site”. We have organized these Terms so that the paragraphs applicable to all Sites appear in the main section. If there are additional rules for a particular Site, product, or event, those appear in distinct sections so that it will be easier for you to understand what applies to your transactions with us and the various Chopra offerings.

PLEASE READ THESE TERMS BEFORE USING THE SITE BECAUSE THEY AFFECT YOUR LEGAL RIGHTS AND OBLIGATIONS. BY ACCESSING, USING, OR DOWNLOADING IN ANY WAY ANY MATERIALS FROM THIS SITE (INCLUDING ANY OF OUR MOBILE APPS), YOU AGREE TO AND ARE BOUND BY THESE TERMS. THESE TERMS ¬¬– AND ANY ADDITIONAL TERMS AND CONDITIONS CONTAINED IN THE SITE – APPLY TO YOU.

We reserve the right to change these Terms at any time, without any prior notice to you or any Site visitor. Any updates to the Terms will apply to you prospectively, so you should check back each time you return to the Site for any updates.

We provide Materials on the Site for general informational purposes only, and these are not intended or implied to serve as medical or therapeutic advice, diagnosis or treatment. You should not use this information to diagnose or treat any health issues, illnesses or diseases. The Site is not providing any medical or therapeutic advice. If you have or suspect you have a health or medical problem, you should consult with your doctor or therapist.

Chopra Enterprises and our affiliates and businesses neither endorse nor are responsible for the accuracy and reliability of any products, services, events, opinions, advice, or statements made on the Site by anyone other than an authorized Chopra representative while acting in their official capacity.

While you can browse the Site without creating an account, certain services may only be used if you have created an account profile. In creating an account, you must provide us with accurate and complete registration information, as prompted in the registration form. You must promptly notify us if any of this information changes. If you fail to provide or update this information, we may terminate your right to use the Site.

As part of the registration process and setting up an account, you will provide an email address and password to access the Site. You are responsible for maintaining the security and confidentiality of your username and password. You must notify us immediately if you believe an unauthorized person has obtained your password or accessed your account. We will not be liable for any loss that you may incur as a result of someone else using your password or account, either with or without your knowledge or permission. However, you may be held liable for any losses we or another related party incur due to someone else using your account.

We are pleased to enable you and others to share comments and other information with the Chopra community. In doing so, however, you are responsible for all content posted and activity that occurs under your account (collectively, "User Content"). By posting User Content, you:

Promise that you have the right to allow such User Content to be posted;

Grant us a perpetual, worldwide, royalty-free, transferable, sub-licensable, right to use and share User Content in any manner and for any purpose in any and all formats and technologies;

Agree that User Content is subject to being changed, rejected, or deleted at any time without notice or explanation to you;

Agree that we are free to use any information contained in User Content you send to the Site or to us, without compensation of any kind; and

Irrevocably waive any claims based on moral rights, if any. User Content will be treated as non-confidential and will not be returned to you.

You also agree that we have no obligation to examine or enforce any intellectual property rights in or to your User Content

You must be 18 years or older to use the Site. In using the Site, you agree to (a) keep intact all trademark, copyright and other proprietary notices; (b) not use the Materials in a manner that suggests an association with any of our products, services or brands; and (c) make no modifications to the Materials.:

You agree to use the Site only for lawful purposes. Unacceptable uses of the Site include without limitation: (i) engaging in any illegal activity or the planning of any illegal activity; (ii) disseminating or transmitting statements or material that, to a reasonable person, may be abusive, obscene, pornographic, defamatory, harassing, grossly offensive, vulgar, threatening or malicious; (iii) creating, disseminating or transmitting files, graphics, software or other material that actually or potentially infringes the copyright, trademark, patent, trade secret, publicity or other intellectual property rights of any person; (iv) creating a false identity or otherwise attempting to mislead any person as to the identity or origin of any communication; (v) exporting, re-exporting or permitting the downloading of any message, software or content in violation of any export or import law, regulation or restriction of the United States and its agencies or authorities, or without all required approvals, licenses or exemptions; (vi) interfering, disrupting or attempting to gain unauthorized access to other accounts on the Site or any other computer network; (vii) disseminating or transmitting viruses, spyware, adware, or any other malicious or invasive code or program; or (viii) engaging in any other activity we deem to be inconsistent with the spirit or intent of this Site.

We grant you a license to view and use the Materials subject to these Terms. Unless otherwise specified, the Materials on this Site are for your individual personal and non-commercial use. You may not sell or modify the Materials or reproduce, transfer, upload, post, display publicly, or otherwise use the Materials in any way other than as permitted by US copyright law or these Terms. Permission to reprint or electronically reproduce any document or graphic, in whole or in part, for any other purpose is expressly prohibited without prior written consent from us. So, for example, you are prohibited from uploading any of our Materials to any third party website or platform including social network platforms such as YouTube or Facebook, or to text platforms such as scribd. Likewise, you may not make our Materials available to anyone else via peer-to-peer sharing technology even if the Materials remain on your computer or device.

We or our affiliates own, control or license the Materials available on the Site, and the Materials on the Site are protected from unauthorized use, copying and dissemination by US and international intellectual property laws Any commercial or promotional distribution, publishing or exploitation of the Site, or any content, code, data or Materials on the Site is strictly prohibited, unless we have provided you with our prior written permission.

You may create a plain text hyperlink to the pages of our Site provided that neither you nor the link portrays us or any of our products and services in a false or disparaging manner or suggests sponsorship, affiliation or endorsement by or with us. We may revoke this permission at any time for any reason upon notice to you. You may not “frame,” inline link, or similarly display any of our content or property, including, without limitation, the Site. You may not use any of our trademarks as part of the link without our express written permission.

DMCA Copyright Policy and Copyright Agent:

We respect the intellectual property rights of others and expect our users to do the same. We may remove User Content that in our sole discretion appears to infringe the copyrights of others. In addition, in our sole and absolute discretion, may terminate the accounts of users who infringe the copyrights of others. If you believe that a user of the Site has infringed your copyrights, please notify our Copyright Agent, and provide the following information: (a) a physical or electronic signature of the person authorized to act on behalf of the owner of the copyright; (b) an identification of the copyright claimed to have been infringed; (c) a detailed description of the material that you claim is infringing, so that we may locate it, including the URL where the infringing material appears; (d) your address, telephone number, and email address; (e) a statement by you that you have a good faith belief that the allegedly infringing use is not authorized by the copyright’s owner, its agent, or the law; and, (f) a statement by you, made under penalty of perjury, that the foregoing information is accurate and that you are authorized to act on behalf of the owner of the copyrights involved.

This Site may link you to other non-Chopra sites on the Internet. Any links on this Site to non-Chopra pages have been provided as a convenience, but we do not control or endorse these linked websites, nor review or approve the content that appears on the linked websites. You acknowledge and agree that we will not be held responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with the use of any of the links, content, goods, or services available on or through the linked websites.

WE PROVIDE THE SITE ON AN “AS IS”, “AS AVAILABLE” AND “WITH ALL FAULTS” BASIS TO THE FULLEST EXTENT PERMISSIBLE BY LAW. WE, AND OUR CORPORATE PARENT, SUBSIDIARIES, AND AFFILIATES, AND EACH OF THEIR EMPLOYEES, DIRECTORS, OFFICERS, MANAGERS, MEMBERS, SHAREHOLDERS, AGENTS, REPRESENTATIVES, ATTORNEYS, VENDORS, AND CONTRACTORS (COLLECTIVELY, THE "CHOPRA PARTIES") DO NOT REPRESENT OR WARRANT OR ENDORSE, EXPRESSLY OR IMPLICITLY, THAT THE SITE OR ITS USE: (I) WILL BE UNINTERRUPTED, (II) WILL BE FREE OF DEFECTS, INACCURACIES OR ERRORS, (III) WILL OPERATE IN THE CONFIGURATION OR WITH OTHER HARDWARE OR SOFTWARE YOU USE, (IV) THAT DEFECTS WILL BE CORRECTED, (V) THAT THE SITE OR THE SERVER THAT MAKES THE SITE AVAILABLE WILL BE FREE FROM ANY HARMFUL COMPONENTS, SUCH AS VIRUSES OR OTHER MALWARE, OR (VI) THAT THE INFORMATION ON THE SITE IS ACCURATE, COMPLETE, CORRECT, ADEQUATE, USEFUL, TIMELY, RELIABLE OR OTHERWISE. THE CHOPRA PARTIES MAKE NO WARRANTIES OTHER THAN THOSE MADE EXPRESSLY IN THESE TERMS, AND HEREBY DISCLAIM ANY AND ALL IMPLIED WARRANTIES, INCLUDING WITHOUT LIMITATION, WARRANTIES OF FITNESS FOR A PARTICULAR PURPOSE AND MERCHANTABILITY.

Under no circumstances will the Chopra Parties be liable to you or to any third party for any consequential, incidental, indirect, punitive or special damages (including damages relating to lost profits, lost data or loss of goodwill) for any loss or damages of any kind that are directly or indirectly related to the Site, its performance, the Materials, User Content; any errors or omission in the Site; any damage to any user’s computer, hardware, software, wireless devices, or technology, even if foreseeable or even if the Chopra Parties have been advised of or should have known of the possibility of such damages, whether in an action of contract, negligence, strict liability or tort. In no event will any site or the Chopra Parties be liable to you or anyone else for loss, damage or injury. Some jurisdictions do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply. In no event will the Chopra Parties’ total liability to you for all damages, loss, or causes of action, if any, exceed ten United States dollars.

If any controversy, allegation or claim arises out of or relates to the Site, the Materials, your use of the Site, and these Terms, then you and we agree to send a written notice to the other providing a reasonable description of the dispute, along with a proposed resolution of it. If we do not have a current address for you, then we have no obligation under this section. Your notice to us must be sent to us at our contact details below. For a period of sixty days from the date of receipt of notice from the other party, we will engage in a dialogue with you in order to attempt to resolve the dispute though nothing will require either of us to resolve the dispute on terms with respect to which either you or we, in each of our sole discretion, are not comfortable.

All disputes arising out of or relating these Terms or your use of the Site and unresolved via dialog will be exclusively resolved under confidential binding arbitration held in San Diego County, California before and in accordance with the Rules of the American Arbitration Association. The arbitrator’s award will be binding and may be entered as a judgment in any court of competent jurisdiction. To the fullest extent permitted by applicable law, disputes will be mediated only on an individual basis and will not be consolidated with any other proceedings that involve any claim or controversy of any other party, whether through class arbitration proceedings or otherwise. But if, for any reason, any court with competent jurisdiction or any mediator selected pursuant to this section holds that this restriction is unconscionable or unenforceable, then our agreement to mediate in this section will not apply and the dispute must be brought exclusively in court pursuant to the following paragraph.

Except to the extent that mediation is required, any action or proceeding relating to any dispute may only be instituted in federal court in San Diego County, California. Accordingly you and we consent to the exclusive personal jurisdiction and venue of such courts for such matters.

Notwithstanding the foregoing, we will have the right to seek injunctive or other equitable relief in state or federal court located in San Diego County, California to enforce these Terms or to prevent an infringement of a third party’s rights. In the event equitable relief is sought, each party hereby irrevocably submits to the personal jurisdiction of such court.

Our failure to act with respect to a breach of the Terms by you or others does not constitute a waiver and will not limit our rights with respect to such breach or any subsequent breaches. We may assign our rights and duties under these Terms to any party at any time without notice to you. The provisions of these Terms are intended to be severable. If for any reason any provision of these Terms is held invalid or unenforceable in whole or in part by any court of competent jurisdiction, such provision shall, as to such jurisdiction, be ineffective to the extent of such determination of invalidity or unenforceability without affecting the validity or enforceability thereof in any other manner and without affecting the remaining provisions hereof, which shall continue to be in full force and effect.

These Terms will be governed by and construed in accordance with the laws of the state of California, without regard to its conflicts of laws principles and specifically will not be governed by the United Nations Convention on contracts for the international sale of goods. You agree that jurisdiction and venue in any legal proceeding directly or indirectly arising out of or relating to the sites, will be in Orange County, California, and you hereby consent and submit to the exclusive personal jurisdiction and venue in Orange County, California.

Return Policy and Purchase Terms:

US Domestic Orders that are Available/In Stock will typically leave the warehouse in 1 to 5 business days.

Expedited orders (Overnight, 2-Day Air) must be placed before 11am EST to ship the next business day. Chopra Center Carriers include FedEx and the United States Postal Service. Note: FedEx does not ship to PO Boxes.

Our Free Shipping promotional offers are only applicable to domestic US orders shipped via Unites States Postal Service Priority Ground.

Please note Saturday, Sunday, and national holidays are not considered business days.

International Orders

If you are ordering from a country that is not found on our countries served or if you are experiencing problems completing your order please call +1-800-858-1808.

Orders shipping internationally are typically processed and shipped within 1-5 business days. Please expect delivery within 7-14 business days from ship date. Please note: All international orders are subject to applicable duties and taxes to be paid by the customer at the time of delivery. All unpaid duties and taxes will automatically be charged to the customer's credit card. Please note Saturday, Sunday and national holidays are not considered business days.

Product Returns

If for any reason you are not satisfied with your product purchase, you may return the product(s) within 30 days of purchase to receive a full refund of the amount paid for the returned item(s). Shipping to you is non-refundable, and you are responsible for return shipping costs.

Opened CDs, videos, tapes, and DVDs can only be exchanged for a new copy if there is a defect with the product. Clearance category items are not eligible for return or refund.

Email catalog@chopra.com for a refund request. Allow up to 30 days to receive a credit. Mail any returns to:

We have a 30 day 100% Satisfaction Guarantee on all 21-Day Meditation Experience products sold on chopracentermeditation.com. We are committed to offering our loyal customers the highest level of personal fulfillment on all of our 21-Day Meditation Experience products. If for any reason you are unsatisfied with your purchase, you may return the products within 30 days of purchase to receive a full refund or exchange. Email help@chopra.com for a refund or exchange request.

Certain 21-Day Meditation Products are physically shipped to you. The return policy on those items is described in the Product Purchases section of these Terms.

21-Day Meditation Experience programs purchased in-app or any other in-app purchases (App Store or Google Play) are subject to the app stores’ refund policies and are not managed by the Chopra Center.

Online Courses Payment Plans

Payment plans are available for select courses on chopra.com. Payment plans have different prices than Pay-in-Full options. Installment plan and pricing is dependent upon the course date and is subject to change without notice.

The first payment is due at the time of enrollment. Subsequent payments are automatically charged every 30 days based on the terms of the payment plan you have selected. If a payment is not successfully settled, due to expiration, insufficient funds, or otherwise, and you do not edit your payment method information, you remain responsible for any uncollected amounts and authorize us to continue billing the payment method, as it may be updated.

Our online courses generally offer a full, no-questions-asked, money-back guarantee if you decide that you are not receiving value from your online course within 14 days of purchase. Email chopraonlinehelp@chopra.com for a refund request.

The Chopra Center’s Primordial Sound Meditation Course On Demand is non-refundable once you access the “Mantra Instruction” session and receive your personal mantra.

Online Teacher and Online Certification Trainings

You may request a refund up to 7 days from your date of purchase. Refunds will be honored based upon total tuition paid at time of request less any applicable payment plan fees.

If you are not satisfied with your purchase for any reason you may cancel up to seven days after the course start date and receive a refund less the non-refundable cancellation fee of $775 USD and any applicable payment plan fees. Please contact us at salessupport@chopra.com to request your refund and allow up to 30 days for your refund to be processed.

There will be no refunds offered on or after the eighth day from program start date.

Once a cancellation occurs, access to the course will no longer be available to the enrollee.

Changes to scheduled certification course date(s) will result in a $575 USD fee. This fee will apply to each change of certification date(s).

Payment plans are available for select retreats. Payments are made in either two, three, or four installments. There is a $50.00 fee per payment. Installment plan and pricing is dependent upon the retreat date and capacity and is subject to change without notice.

The first payment is due at the time of enrollment. Subsequent payments are required every 30 days on the 5th or 20th of each month. For enrollment in multiple retreats using the same credit card only one fee applies per monthly installment. Enrollment is not complete until the final payment is processed. Final payment must be made at least 30-days prior to the start date of your retreat.

Live Event Cancellation & Refund Policy

You have 36 hours from time of payment to cancel and receive a full refund. Cancellations after 36 hours from payment will be converted to a non-refundable Program Voucher for the original amount paid less any applicable cancellation fees. Program Vouchers may be applied toward any future Chopra Center retreat(s) and are valid for up to 18 months from the time of issue. Some restrictions apply.

Perfect Health (including Rest and Restore and Wisdom Within)

In addition to the Live Event Payment Plans Policy and Live Event Cancellation & Refund Policy, the Perfect Health programs (including Wisdom Within and Rest and Restore), are subject to the following additional policy guidelines:

An online payment will reserve your spot at your desired Perfect Health week, however please be aware that there is a follow-up approval process required to guarantee your registration.

Registration ends 10 days before the start of the retreat. Any registrations submitted after this date will need to be considered for a future retreat.

If you cancel within fourteen days of the start date of your Perfect Health retreat you will be charged a $350.00 cancellation fee. All remaining credit will be converted to a non-refundable Program Voucher and is valid for 18 months from the time of issue.

If you cancel within fourteen days of the start date of your Rest and Restore retreat you will be charged a $150.00 cancellation fee. All remaining credit will be converted to a non-refundable Program Voucher and is valid for 18 months from the time of issue.

All-Inclusive Packaged Retreats

If you cancel within 21 days of the start date of your all-inclusive retreat you will be charged an accommodations cancellation fee. The cancellation fee varies per retreat. Please refer to your confirmation e-mail for the specific amount.

For double occupancy packages where one guest cancels, the remaining guest is responsible for paying the balance due for a single occupancy package.

If you leave the event early for any reason no refunds or Program Vouchers will be issued.

If you are an Ananda member, your membership, which may start with a free trial, will continue month-to-month unless and until you cancel your membership or we terminate it. You must have Internet access and provide us with a current, valid, accepted method of payment (as such may be updated from time to time, "Payment Method") to use the service. We will bill the monthly membership fee to your Payment Method. You must cancel your membership before it renews each month in order to avoid billing of the next month's membership fees to your Payment Method.

Ananda™ Membership Free Trials

Your Ananda membership may start with a free trial. The free trial period of your membership lasts for fourteen days, or as otherwise specified during the subscription process. Free trials are for new and certain former members only. Ananda reserves the right, in its absolute discretion, to determine your free trial eligibility.

We will begin billing your Payment Method for monthly membership fees at the end of the free trial period of your membership unless you cancel prior to the end of the free trial period. To view the specific details of your membership, including monthly membership price and end date of your free trial period, or to cancel your membership visit the Ananda membership pages at https://chopraananda.com/subscription. We may authorize your Payment Method through various methods, including authorizing it up to approximately one month of service as soon as you register. In some instances, your available balance or credit limit may be reduced to reflect the authorization during your free trial period.

You will not receive a notice from us that your free trial period has ended or that the paying portion of your membership has begun. We will bill your designated Payment Method on a monthly basis for your membership fee until you cancel.

Ananda Membership Billing

Recurring Billing. By starting your Ananda membership and providing or designating a Payment Method, you authorize us to charge you a monthly membership fee at the then-current rate, and any other charges you may incur in connection with your use of the Ananda service to your Payment Method. You acknowledge that the amount billed each month may vary from month to month for reasons that may include differing amounts due to promotional offers, including gift card redemption and promotional code redemption, and/or changing or adding a plan, and you authorize us to charge your Payment Method for such varying amounts, which may be billed monthly in one or more charges.

Price Changes. We reserve the right to adjust pricing for our service or any components thereof in any manner and at any time as we may determine in our sole and absolute discretion. Except as otherwise expressly provided for in these Terms of Use, any price changes to your service will take effect following email notice to you.

Billing Cycle.The membership fee for the Service will be billed at the beginning of the paying portion of your membership and each month thereafter unless and until you cancel your membership. We automatically bill your Payment Method each month on the calendar day corresponding to the commencement of your paying membership. Membership fees are fully earned upon payment.

We reserve the right to change the timing of our billing, in particular, as indicated below, if your Payment Method has not successfully settled. In the event your paying membership began on a day not contained in a given month, we may bill your Payment Method on a day in the applicable month or such other day as we deem appropriate. For example, if you started your Ananda membership or became a paying member on January 31st, your next payment date is likely to be February 28th, and your Payment Method would be billed on or around that date.

Your renewal date may change due to changes in your Membership. Visit our website at https://chopraananda.com/subscription/payment-method/change to view your billing details. We may authorize your Payment Method in anticipation of membership or service-related charges. As used in these Terms, "billing" shall indicate a charge, debit or other payment clearance, as applicable, against your Payment Method. Unless otherwise stated differently, month or monthly refers to your billing cycle.

No Refunds. PAYMENTS ARE NONREFUNDABLE AND THERE ARE NO REFUNDS OR CREDITS FOR PARTIALLY USED PERIODS. Following any cancellation, however, you will continue to have access to the Service through the end of your current billing period. Your membership needs to be cancelled a minimum of 24 hours before your monthly charges occur.

Payment Methods. You may edit your Payment Method information by visiting our website at https://chopraananda.com/subscription. If a payment is not successfully settled, due to expiration, insufficient funds, or otherwise, and you do not edit your Payment Method information or cancel your account (see, "Cancellation" below), you remain responsible for any uncollected amounts and authorize us to continue billing the Payment Method, as it may be updated. This may result in a change to your payment billing dates. For certain Payment Methods, the issuer of your Payment Method may charge you a foreign transaction fee or other charges. Check with your Payment Method service provider for details. Cancellation. You may cancel your Ananda membership at any time, and you will continue to have access to the Ananda service through the end of your monthly billing period. WE DO NOT PROVIDE REFUNDS OR CREDITS FOR ANY PARTIAL-MONTH MEMBERSHIP PERIODS. To cancel your membership, go to our https://chopraananda.com/subscription page and click on the CANCEL SUBSCRIPTION button. If you cancel your membership, your account will automatically close at the end of your current billing period. To see when your account will close, click "View billing details" on the "Your Account" page. Invite Friends. We extend your next billing date by 14 days when your invited friend makes their first payment. When you invite a friend, they have the option to create an account with Ananda and will then receive their 14-day trial period. If your friend does not cancel their subscription before the free trial period ends, their account is charged and you receive your two weeks of free access. There is no limit to how many friends you can invite.