Dealer Response

Daniel Carrera helped me out so much! I walked out with better deal than expected and thanks to him!!! Look for him, if you decide to buy a car.

Does
recommend this dealer

Shopped for a new car

Did
make a purchase

0
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Dealer Response

Hi Jessica,
Thank you so much for taking the time to write a review about your experience with Daniel. Please let me know if there's anything else we can to do help.
Respectfully,
Carolyn Olavarria
General Manager
colavarria@hondaoflosangeles.com

Dealer Response

Was great experience and helpful sales representative josh and his manager were really helpful helped me getting my car best experience ever will recommend to friends to come great environment and can see how they are really working to help you out in starting to build your credit and help you in what best works with your budget love it I'm leaving happy

Does
recommend this dealer

Shopped for a new car

Did
make a purchase

0
people out of
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Dealer Response

Hi America,
I'm so pleased to read about your experience with Josh and our management team. We strive to provide an above and beyond experience for all of our clients. I hope you enjoy driving your new Civic!
Respectfully,
Carolyn Olavarria
General Manager
colavarria@hondaoflosangeles.com

Dealer Response

Hi Magdaleno,
Thank you so much for taking the time to write a review on your experience with Ivan and Honda of Downtown Los Angeles. Please do not hesitate to let me know if there is anything else we can do.
Respectfully,
Carolyn Olavarria
General Manager
colavarria@hondaoflosangeles.com

Dealer Response

I really love the service here very friendly people lots of great opportunities. I suggest when coming to this Honda dealership to ask for Joshua Velasquez he help me buy my very first personal car I'm very satisfied with his work

Does
recommend this dealer

Shopped for a new car

Did
make a purchase

0
people out of
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Dealer Response

Hi Kenneth,
I'm so pleased to hear of your positive experience with Joshua in finding your new vehicle. I hope you enjoy your new ride and look forward to seeing you again in the future.
Respectfully,
Carolyn Olavarria
General Manager
colavarria@hondaoflosangeles.com

I went into this dealership hoping to leave in a used car, but instead I found myself in a place where the people who worked there made it clear they did not care to be selling. The sales person was not trying or even looked like he cared to be doing his job. This made me lose confidence in purchasing a car. If this person didn't care to be there, why would they even care about making this a smooth process for me. I informed the salesman of my budget and need to stick to it, which was a completely fair offer considering invoice price and holdbacks, but was simply addressed with a smirk. Well, that's a great way to make me feel even more confident and great about my possible purchase. I understand they are there to sell, but a little courtesy is much appreciated. I would not recommend coming to this place. Take your money elsewhere, where they will at least treat you with a little courtesy.

November 2016 I took my car in for service to fix a power steering fluid leak. Spent OVER $400 to replace the pump (as they said this was where the leak is coming from) one month later its still leaking. I've refilled my power steering fluid once already. Took it back early December 2016 and they told me I need to replace a $5 rubber "O" ring on the high hoes. They couldn't replace it because it wasn't in stock at the time. Talk about a complete waste of time. Paid over $400 to still have the same problem. THUMBS DOWN! Mind you I work in the valley and the commute is not the best.

I wrote to them requesting a CarFax for a CPO vehicle. They did not get the CarFax for me and instead gave me the run around. It was a waste of time.
They did not focus on my request and instead they talked about something else. Their main goal is to only get information from you and getting you to come to the dealership.

Went to at least 6 different honda dealership and got a great offer with 2 of them. Then i called honda downtown and spoke to A sales person name David Choi. This guy is awesome! I told him what I'm looking for and the deal i wanted and he asked me to come by and see him and he said that i won't be disappointed! The guy actually came to work on his day off just to meet us. He gave me the deal i cant resist! But, i didn't stop there and ask david if i can speak to his sales manager Mr. Dan Gene! Man, Dan is A great guy and so easy to talk to! He gave us even lower out the door price and gave us everything i wanted in the car more than i expected! Even the other honda sales manager cant compete with the price so We came home with 2017 The Accord EX-L! Mr. Dan Gene gave us his personal cell number just incase we run into some problem with the car! We will definitely come back to see these guys this November so we can
get better deal again on the pilot we are planning on getting! I highly Recommend this dealership! They took really good care of us! 5 Stars!

Dealer Response

Your service agent, Juan Salazar, was very friendly and courteous. He went out of his way to take care of all my and my car's needs.

Does
recommend this dealer

Came in for service or repair

Did
not
make a purchase

0
people out of
0
found this review helpful. Did you?

Dealer Response

Sergio, thank you so much for taking the time to write this review. Juan is an asset to our dealership and he focuses on the needs of our customers. He will be very happy to hear that he was successful in that endeavor. Please feel free to stop by if you have any concerns about your vehicle.
Carolyn Olavarria
General Manager
colavarria@hondaoflosangeles.com

Dealer Response

I like brining my CRV to Honda of DTLA because of Juan's excellent customer service. I know that when I bring my car to him I can trust him to service my vehicle for an honest price and with excellent quality. Juan is extremely professional, takes time to listen to my concerns and provides outstanding service.

Does
recommend this dealer

Came in for service or repair

Did
not
make a purchase

0
people out of
0
found this review helpful. Did you?

Dealer Response

Thank you so much for sharing your experience with this humbling review. Our service team, especially Juan, works incredibly hard to exemplify the commitment to customer care and we are glad that we are able to provide you such excellent service. Please feel free to reach out to us with any questions or future automotive needs as we are always here to help. Also, check our Facebook and Twitter pages to stay in the loop with dealer events and special deals.
Sincerely,
Carolyn Olavarria
General Manager
colavarria@hondaoflosangeles.com