Applies to:

Oracle Product Hub - Version 12.1.3 and laterInformation in this document applies to any platform.

Symptoms

Find that trying to update item status, from 'Pending' to next phase and status, using ego_item_pub.process_item API, for an unapproved item, results in an error.

ERROR

STEPS

The issue can be reproduced at will with the following steps:1. Create item which requires a new item request.2. Create the new item request, which has workflow attached.3. Currently the new item is unapproved.4. Call API Ego_Item_Pub.Process_Item to update the lifecycle phase and status5. Get the error message

Changes

Cause

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