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City break in Berlin

The stewardesses were very cheerful. The boarding process was very straightforward and fast. There was food and drink available on the plane; and though there wasn't much, it was very good. There was no TV or anything, but you don't really need it on a flight lasting one hour and twenty minutes.

The flight was 10 minutes late, but that's not too serious. The stewardesses spoke German, English and French, which meant you could make yourself understood.

Worst airline ever

The airline is constantly delayed. Last time I had a 4 hour delay, 1 hour luggage wait and we landed on the wrong airport.

The only way to get home was by cab that luxair refused to pay. This was 2 weeks ago. Currently I am stuck on an airport in Germany after having waited in the air for 1h30. Luxair refuses to send a bus or give any voucher while waiting (for i dont know how long since they refuse to give any sign).

I have just called the airline who just tells me "oh you need to refer to the Luxair desk in the airport". The luxair desk is closed however which I told the woman on the phone but she kept repeating the same thing.

No wonder that nothing is working in this company, if everyone at this company is as st*** as the woman on the phone

A nice airline, as usual

A nice flight with some turbulence throughout…. Landing and takeoff were on time, the ground and cabin crews were friendly and efficient. A small downside was the pilot, who explained how the flight would be little time before arrival, instead of explaining during the flight itself…. A snack (sandwich) was served during the flight, along with a drink (champagne included). Coffee and tea were then served and they finished by offering items for sale. For people who are rather large, as I am, an extension was needed to be able to fasten the seatbelt of the Dash 8/400’s seat—it is important to note that the plane is relatively small (about 70 seats). I recommend this airline.