It is a shame to see the hotel industry clinging to an obsolete guest experience concept and being led by cookie-cutter-oriented, shareholder-driven hotel groups. Hospitality in these groups is dominated by a clonable, emotionless corporate template whereas it should be about love, kindness, and compassion. People want to feel loved. Trainers, if the corporate executives…

Our goal has always been to create a magazine that keeps pace with the rapidly changing training industry in Middle East, by providing you with new content regularly, educational resources and other initiatives. To help us continually improve the magazine and website, I want to know what you like and what you think could be improved to make sure Training Magazine Middle East is as useful…

A key element of business strategy is the recognition that managers frequently represent the most critical component to successful business operations. In my “Contemporary People Management” MBA course, I frequently emphasize the fact that managers today have much greater responsibilities and expectations than their counterparts of years ago. Their jobs are no longer limited to…

Whether you are a manager, or a leader, or an individual guiding and directing your team, one of the critical paths to business success is by adopting a coaching approach. In a study conducted by Bursen and Associates, it was concluded that those organizations that had senior leaders who coached achieved 21% better business growth…

According to eMarketer, around 92% of mobile Internet users in the Middle East have at least finished high school. They are in love with their mobile devices/tablets and would like to carry them to their corporate training sessions. Bringing Your Own Device (BYOD) to training is tempting, but the risks can be high. Organizations must…

Tell us your name and what you do Joan Kingsley, Consultant Clinical, Organizational Psychotherapist and author of The Fear-Free Organization: Vital Insights from Neuroscience to Transform your Business Culture. Tell us about your background I am an Honorary Consultant Psychotherapist at the National Hospital for Neurology and Neurosurgery and am on the Psychotherapist register at…