FREQUENTLY ASKED QUESTIONS

HOW DO I HEAR OF YOUR UPCOMING AUCTIONS?

Q:I want to get notifications of upcoming auctions. How can I do that?

A: The easiest way to be notified of upcoming
auctions is to click on the "Emailing Lists" link under the Important Info button on our home page.
You will be directed to a page where you can select the types of auctions you wish to attend.

Brochures are not mailed on all auctions so the email list
is absolutely your best way to learn of our auctions.

The emails and our website have much more information than
the mailed brochures including many more pictures, full catalog listings and
more. And you can get this information
much sooner.

We send these emails for each auction. If you want to discontinue them there is
a handy 'unsubscribe' link on each email for that purpose.

HOW TO BUY AT ROLLER & ASSOCIATES

Q:I have never been to an auction. What can I expect?

A: While our auctions are quick paced, rest
assured, we will not intimidate you or take your bid only because you blinked.
We strive to make our auctions friendly and easy to understand for the first
time attendee.

Q:How do I know when and where your next auction will be?

A: Simply, click on the Emailing Lists link under the Important Info button on this website, fill out your information and we will send you notifications via email. We recommend adding auctions@rollerauction.com to your address book or list of accepted sites to prevent blocking or filtering. You can also bookmark our upcoming auctions page for the latest auction schedule.

Q:What do I do when I get to the auction, how do I bid?

A: Sign up at the registration table (w/ a valid ID) and you will receive a bidder number. We then encourage you to look over all the items closely. Remember, all auction items are sold as is, where is, so it is your responsibility to look over the items carefully. When the auction begins and you are ready to bid, just simply hold that number up high, so that the auctioneer and staff will be able to see your bid. Our action staff will be happy to assist you and answer any questions that you might have.

Q:Is a preview time available?

A: Yes, there is always ample preview time available for you to look over the items and become familiar with all the items that will be sold during the auction. Preview times will vary, so check the details of that auction.

Q:If I preview and see something that I want
to bid on, but am unable to attend the auction, can I place an absentee bid?

A: Yes, contact the auctioneer or registration staff during preview time; you will be given a special form to fill out with the item number, description and the maximum amount that you are willing to pay. Then, during the auction, the auctioneer will bid on your behalf, up to, but not over the designated maximum amount. Certain auctions may have online absentee or real time bidding available as well. This will be noted in the auction information on our website.

Q: If I purchase a vehicle or a trailer when will I get the title?

A: If you pay for your titled item in full with cash, credit card, cashier check, bank wire transfer or check with a letter of guarantee, then you will receive your title when you pay. If you pay for your titled item with a check that is not guaranteed, we will mail the title to you 15 business days after you pay.

Q:What form of payment is accepted?

A: We gladly accept cash, cashier check, personal or business check w/ bank letter of guarantee or after approval through our tele-check system, MasterCard, Visa, Discover & bank wire transfer. All items must be paid for on the day of the auction or as announced by the auctioneer.

Q:How do I pay online?

A: There will be a link to pay online within the invoice emailed to you after the auction or you can Click Here.

A: The total Buyers’ Premium at our auctions varies but there is consistently a 3% portion of the premium which is variable. If payment is made with cash or cash equivalent, then we will waive 3% of the premium (Cash or cash equivalent is as follows: Cash, Cashier Check, Bank Wire Transfer or Check w/ Bank Letter of Guarantee).

Q:Do I need to remove my items the day of the auction, or
can they be picked up at a later date?

A: Each auction is different, there will be a specified time period for removal, and this is dependent upon the venue of the auction. The removal period is usually at least through the day after the auction. If there is a problem removing your items by the specified removal time, please inquire before the auction if any special arrangements will be available for later pick up.

Q:Will there be someone there to help me load up my
purchases?

A: At the auctions conducted at our facility we provide complimentary forklift loading, carts and dollies. At other auctions please inquire as to the availability of loading facilities as they vary and loading is the purchaser's responsibility. We do not supply tie down materials or packaging. Simply ask any of our staff and they will be more than happy to assist you.

Q: Where can I see the complete Catalog for the auction?

A: For each auction we will post the complete catalog, including pictures and descriptions, on the website typically at least 36 hours before the auction. Click the link to enter the auction to view the catalog.

Q: I am buying for resale and do not want to pay taxes. What do I need to do?

A: You will need to give us a copy of your current resale license. We must have a hard copy on file before we will remove the taxes from your invoice. If you are an auto dealer, we must have a current copy of your dealer license.

HOW TO SELL AT ROLLER & ASSOCIATES

Q:How do I know what to do with all this stuff, what do I
keep, and what do I throw away?

A: The staff at Roller & Associates will be more than happy to come out and do a confidential, no fee consultation for you. We can assess your belongings and explain the auction process, so that you can comfortably make a decision that you feel good about.

Q:What kind of auction merchandise do you accept?

A: We sell a variety of items, including vehicles, heavy construction & contracting equipment, landscape & rental yard equipment, commercial restaurant equipment, machine shop & industrial equipment, and much more. If your situation isn't appropriate for our services we can recommend a professional auction company that can handle your merchandise.

Q:Do I bring the items to you, or do you pick the items up?

A: We do not pick up the items, although we can give you the name of a moving company that would be happy to move it for you.

Q:How quickly do I receive payment after the auction?

A: Auction paperwork records are meticulously kept and mailed to you along with your commission check for items sold 10 business days after the auction.

Q:What is the commission rate for items consigned at auction?

A: Please contact us for this information. We will be more than happy to detail this for you.

ON-LINE BIDDING
AT ROLLER & ASSOCIATES

We have 2 types of on-line auction applications.

1. Internet-Only Auctions on Rollerauction.com

An internet-only auction is similar to an eBay auction but has the additional feature of extending the closing times on items with bidding activity within a set time of the scheduled close of the item.

The assets are posted on our website prior to the actual closing time of the auction. Bidders may start bidding after registering for the auction by bidding early or waiting until the actual start time for an item. A maximum bid can be placed that allows the systems bid for the bidder up to a set amount without any more input from the bidder.

Click this link to enter the auction:

To Register

On the top of the auction page, above the auction title is a link to "REGISTER HERE / UPDATE OR LOST BIDDER NUMBER". Click that link and fill out all the required information (make sure the address you enter is the billing address for the credit card you enter). Once complete your bidder number will be emailed to you immediately. The email is coming from sabrina@rollerauction.com.

You will be able to use this bid number at all our internet-only auctions on bid.rollerauction.com so please make note of your bid number and password so you don't have to re-register in the future. If you forget your user name or password, use the LOST BIDDER NUMBER link to recover it.

Sample of Auction Detail Page

To Bid

Once you have a bidder number and a password, you are ready to bid. Enter the auction by clicking a Category. When you find the item you want to bid on, place your bid and then scroll down to the bottom of the page to log in. Enter your bidder number and password into the boxes and click Submit Bids. (You will have to confirm your bids.) When logged in you can review your bids by clicking the "Review Bids" button.

These auctions are conducted through Proxibid.com. Here internet bidders compete in real-time against the bidders at the live auction. This is performed right from the bidders’ computer at the Proxibid site. The bidding applet will show pictures and descriptions of the items listed.

It is recommended that bidders physically preview the assets if possible as in all auctions the winning bidders are obligated to pay for their purchases regardless of their condition.

Bidders may also place maximum bids before the selling of items and the Proxibid system will bid up to the maximum if necessary.

Click this link to enter the auction:

To Register

Click on the ‘Want to participate? Click here.’ button and fill out all the required information. If you have not done so, create an account with Proxibid. You will then be emailed a bidder number. You will need to register separately for each auction. However, Proxibid.com does maintain your account information so you will not have to enter this each time. But do make note of your user name and password for Proxibid. If you have any questions please call our premier line at proxibid, 877-295-2514.

To Bid

Once you have been approved as a bidder you are ready to go. As soon as the catalog is uploaded you will be able to place pre-bids. You can also wait until the live auction starts and bid live during the auction. If you have any questions please call our premier line at proxibid, 877-295-2514.

Q:What do I do after the auction if I purchased items online?

A: We will prepare an invoice and email the invoice to you. Or you can call the office the day after the auction to get an invoice emailed or faxed to you.

Q:Do you arrange shipping for items I purchase online?

A: We do not arrange shipping. The buyer is responsible for all packaging and shipping expenses and arrangements. We have a list of recommended Movers and Riggers on our website under Important Information.

AUCTION TERMS & CONDITIONS:

All items are sold as is, where is. No guarantees are expressed or implied. Once an item is announced as sold, you are the owner and are responsible for it.

It is the buyers' responsibility to inspect all items prior to bidding. No refunds.

All payment must be made by the specified due date. Payment may be made by cash, cashier’s check, personal/company check approved by Telecheck or accompanied with letter of guarantee from the bank, MasterCard, Visa, Discover or bank wire transfer.

All items must be removed by specified removal date, unless otherwise noted or special provisions have been made.

All announcements auction day, by auctioneer, take precedence over all prior releases, verbal or written, concerning this sale.

In case of tie bid, the bidding may be reopened at the auctioneer's discretion between the two tie bidders.

Absentee bids, and online bids are legal and binding and the winning bidder must pay for the item(s) in full.

Buyers' premium may be charged and will be added to the final bid amount before sales tax.

All sales are taxable, unless exempt from such, or a proper sales tax resale permit has been filled out.

Roller & Associates shall not be responsible in any manner for any type of damages, caused in whole or in part, by the packing, loading or transporting of any items once they have been purchased by the buyer.

Decisions of the auctioneer are final.

Buyer agrees upon registration to be bound by the terms and conditions of this sale.

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SAMPLE BANK LETTER OF CREDIT

BANK LETTERHEAD

{Bank Letterhead}

Date:

To: Roller & Associates

Re: (Buyer)

To Whom It May Concern:

Please be advised that ____(bank name)____ will guarantee payment for a
check written up to ____($)______
for ____(buyer)____ for checks
drawn on account # ___________. This
guarantee is valid for purchases made on ___(auction
date)_____ at the Roller & Associates Auction.