If the Circle device's light is solid:

You may need to reboot your Circle by powering it OFF (hold down the power button of 10 seconds until the light dies) and then ON (by clicking the power button once).

Open your WiFi settings on the phone and connect to the same network that Circle was paired with.

Reopen the Circle app and proceed through setup again.

If the issue continues, make sure you turn off data and disable any VPNs in use on your device, then reopen the Circle app, tap "Pair new Circle", "Get Started", and then "Circle already setup?" and have the app try to find your Circle.

Should you continue to have an issue setting up a new Circle, leave the unit plugged in overnight to your router via Ethernet. This will allow the unit to update its firmware overnight. You can then try to setup again the next day. You can also force a firmware update by following this how-to.

Still not able to connect? You may need to factory reset the Circle unit and try again. Click the "Need more help?" link below to get in contact with our support team if this issue still continues.