Documents required

For individuals

The mobile number, name, surname, patronymic name, date of birth, address, of the person as well as series and number of the document indicated in the system or a special identity code belonging to subscriber ( if any) who applied to Call Center with a request regarding the number operations are duly verified and confirmed in person.

Operations are made in Customer Service and Azercell Express offices on production of the identity card of requester. Operations can also be carried out on behalf of the requester on the basis of power of attorney provided to another person.

Operations concerning the number of a deceased person can be made at the request of people with documents mentioned below:

Mother, father, son or daughter of the deceased person – death certificate (original) and identity card of the requester (original)

Spouse of the deceased – death certificate (original), identity card of the requester (original) and marriage certificate (original).

Successor of a deceased – death certificate (original), certificate of inheritance (original), identity card of the requester (original).

For legal entities

If a representative of a legal entity applies to a Call Center to request the abovementioned operations, his/her mobile number, name, registration address and invoice deliveries are verified and confirmed in person.

Operations are made in Customer Service and Azercell Express offices based on formal request written on letterheaded stationery signed and stamped by an authorised person.