Privacy Policy

General

Your privacy is important to us. This privacy policy is intended to give you confidence in the privacy and security of the personal information we obtain from you. However, please note that we are not responsible for any use of your personal information you provide to third-party applications or websites. We recommend that you review the privacy policy of any third-party applications or websites that you use.

Collection of Personal Information

When you use our website to place an order, you may be asked for personally identifiable information such as your name, email address, telephone number, and billing information. Cookie information, pages you have requested and your IP address may also be recorded by us and/or third parties from your browser as set out in this policy.

Use of Personal Information

We use personal information to allow us to process your purchase requests, provide access to privileged areas of our websites, and contact you regarding your purchases or your account with us. When you purchase something from our website, as part of the buying and selling process, we collect the personal information you give us such as your name, address and email address. When you browse our store, we also automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system. We may occasionally contact you with details of products or news that pertains to the products you purchase from us. If you do not wish to receive such information, the email will include a provision for you to opt out of receiving any further information from us.

Consent

When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only. If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at any time, by contacting us at: contactus@latitude31.travel or Latitude 31 Music & Travel (Pty) Ltd., 12 Watson Road, Muizenberg, Cape Town, South Africa, 7945

Disclosure of Personal Information

We may provide information about you to our employees and agents in order to administer any accounts or deliver products. We will not disclose your personal information to any third party unless you have consented to such disclosure or where we are required to do so by law. Should you breach our terms and conditions or terms of use or if we are under a duty to disclose or share your personal data in order to comply with any legal obligation, we may disclose your information to a relevant authority. This may include exchanging information with other companies and organizations for the purposes of fraud protection and credit risk reduction.

Collection of Non-Personal Information

In general, we use Non-Personal Information to help us improve our service and customize the user experience. We also aggregate Non-Personal Information in order to track trends and analyze use patterns on our websites. This Privacy Policy does not limit in any way our use or disclosure of Non-Personal Information and we reserve the right to use and disclose such Non-Personal Information to our partners, advertisers and other third parties at our discretion. In the event we undergo a business transaction such as a merger, acquisition by another company, or sale of all or a portion of our assets, your Personal Information may be among the assets transferred. You acknowledge and consent that such transfers may occur and are permitted by this Privacy Policy, and that any acquirer of our assets may continue to process your Personal Information as set forth in this Privacy Policy. If our information practices change at any time in the future, we will post the policy changes. We suggest that you check the Site periodically if you are concerned about how your information is used.

Cookies

Cookies are small data files that a website you visit may save on your computer or handheld device that usually includes an anonymous unique identifier. Our websites may use cookies for user authentication, keeping track of your preferences, keeping track of products you may order from us, and in certain other cases. If you do not wish cookies to be placed on your PC or handheld device, then they can be disabled in your web browser. The option to do so is normally found in your browser’s “security settings” section. Please note that permanently disabling cookies in your browser may hinder your use of our websites as well as other websites and interactive services.

Security

All security on our Websites is treated seriously. To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed. Where applicable, we undertake security steps on our back-end systems that store customer account information and to protect data transmissions. However, this is not a guarantee that such data transmissions cannot be accessed, altered or deleted due to firewall or other security software failures. If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and AES-256 encryption. Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.

Policy Changes

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.

Questions and Contact Information

If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information, contact our Privacy Compliance Officer at contactus@latitude31.travel or by mail at