My husband & I have had many excellent experiences with Dr. Lew's dental office. I am so glad I have chosen to switch to Dr. Lew. He is very knowledgeable & compassionate. I really appreciate that not only does he meticulously perform the dental cleanings himself, but he will take the time to answer all my questions & explain the reasoning behind his professional medical judgement. The dental hygienist is such a sweet lady & the front desk staff has always gladly helped me. This office is located in a very convenient & easily accessible location while the atmosphere is modern & inviting. Best of all I've never had to wait more than 5-10 mins. I highly recommend this dental office to not only my friends/family but to any of you out there looking for a dentist who cares for the quality of your dental health.

My husband & I have had many excellent experiences with Dr. Lew's dental office. I am so glad I have chosen to switch to Dr. Lew. He is very knowledgeable & compassionate. I really appreciate that not only does he meticulously perform the dental cleanings himself, but he will take the time to answer all my questions & explain the reasoning behind his professional medical judgement. The dental hygienist is such a sweet lady & the front desk staff has always gladly helped me. This office is located in a very convenient & easily accessible location while the atmosphere is modern & inviting. Best of all I've never had to wait more than 5-10 mins. I highly recommend this dental office to not only my friends/family but to any of you out there looking for a dentist who cares for the quality of your dental health.

I signed up my family of 4 as new patients at the office of dentist Teil Lew through my dental insurance provided by the University of Texas. This location was close to home and seemed nice and new. With my insurance plan there is no co-pay for bi-annual cleanings, but this office has found a loophole and charges $15 for a gum check for each person every check-up. I was told this on the phone and decided it was worth the convenience. When I went in for my children's first cleanings, I wasn't sure I had understood correctly so I asked the nice receptionist again if it was optional or mandatory. I was immediately reprimanded by the office manager Carrie, a terribly rude asian woman sitting with her back to me. She snapped at me and said, "Mr. Miller! We spoke on the phone and I told you about this". I couldn't believe how she had spoken to me, but after mentally noting 'strike one', I tried to forget about her mean-spirited attitude.
I met with the dentist and he was great with the kids and I felt good again. Then on the way out, I asked about making an appt for myself, since I had recently had a root canal at a specialist and needed a crown, or so I thought. Again the office mgr, Carrie was rude and snappy and very unclear as to why she couldn't tell me what any of the costs would be for these procedures, but I managed to get her to schedule me for an appt anyway and she agreed to call me with the estimated costs.
She never called, and when I called she seemed annoyed and told me the wrong charges for the cost of a crown. I went in for the appt and I was shocked to find out that I was their 1st patient with this particular insurance plan, so they couldn't do any procedures, hence a total waste of my time to come in, plan my morning, bring the kids with books to read in the waiting room... 'strike 2'. Again, I would blame the office manager Carrie for this one, since it is her job to call a patient and let them know things like this and reschedule.
If he could've (ie. if he knew how much to charge me), Dr. Lew would've ground down my molar right then and there and put a crown on it, charging me several hundred dollars, but thankfully I have a good friend who is a very experienced and award winning dentist (in another city) and he told me that since I had a bonded on-lay (that he had done a couple years ago) I most certainly didn't need a crown, which would unnecessarily destroy the natural tooth structure, but that I only needed a permanent filling. That would be much better for my tooth and would only cost me $20 with my insurance. I had to explain this to Dr Lew, but he agreed and I felt good about how that conversation went. I think bonded on-lays are a pretty uncommon, higher-end procedure, so he probably thought I did need a crown, fair enough, I'm just glad I was informed.
Then when I left and asked to make another appointment for the filling, Carrie didn't want to make me an appt just yet until she had the fee schedule from my insurance. Hmm, I had called that same day and already knew what they should charge, but I guessed they were waiting on some official fax or something. So, she said she would call me to make the appt? 10 days later I called to check in and see if we could go ahead with the filling since at the time I had a temp filling in and wanted to get the real one done. I asked for Carrie and the receptionist put me on hold and then came back to the phone and said that Carrie had just left for the day but would call me on Monday. Well, it's a small front office, so it was obvious to me that this was a blatant lie. I went up to the office and sure enough, there stood Carrie, the office manager who wasn't there... 'Strike 3'.
She actually reprimanded me for showing up without calling to say I was coming in!! She also said that they were closed, even thought it was 1:30pm on a Friday and the doors were open and lights were on. I mostly felt sorry for the nice receptionist who was forced to lie for her boss. Then I just asked for my records to take with me. Carrie spouted a few things off about state law and how she cant give me files and x-rays, and she even shredded some documents that the receptionist had just printed out, right in front of me :) It was quite a dramatic and ridiculous gesture, especially considering I really didn't even want the records. Anyway, this was the most unbelievably unprofessional and amateurish encounter I can ever remember.
I don't like being treated rudely and I don't like being lied to, so I've found another dentist in my network, even closer to home, who employs a competent professional to run the front office who treats his clients with the respect they deserve.
I would recommend that anyone looking for a new dentist stay away from here until Carrie is gone, with her mean and resentful attitude. But I have a sneaking suspicion that she may be the doctor's wife, so that may never happen.

I signed up my family of 4 as new patients at the office of dentist Teil Lew through my dental insurance provided by the University of Texas. This location was close to home and seemed nice and new. With my insurance plan there is no co-pay for bi-annual cleanings, but this office has found a loophole and charges $15 for a gum check for each person every check-up. I was told this on the phone and decided it was worth the convenience. When I went in for my children's first cleanings, I wasn't sure I had understood correctly so I asked the nice receptionist again if it was optional or mandatory. I was immediately reprimanded by the office manager Carrie, a terribly rude asian woman sitting with her back to me. She snapped at me and said, "Mr. Miller! We spoke on the phone and I told you about this". I couldn't believe how she had spoken to me, but after mentally noting 'strike one', I tried to forget about her mean-spirited attitude.
I met with the dentist and he was great with the kids and I felt good again. Then on the way out, I asked about making an appt for myself, since I had recently had a root canal at a specialist and needed a crown, or so I thought. Again the office mgr, Carrie was rude and snappy and very unclear as to why she couldn't tell me what any of the costs would be for these procedures, but I managed to get her to schedule me for an appt anyway and she agreed to call me with the estimated costs.
She never called, and when I called she seemed annoyed and told me the wrong charges for the cost of a crown. I went in for the appt and I was shocked to find out that I was their 1st patient with this particular insurance plan, so they couldn't do any procedures, hence a total waste of my time to come in, plan my morning, bring the kids with books to read in the waiting room... 'strike 2'. Again, I would blame the office manager Carrie for this one, since it is her job to call a patient and let them know things like this and reschedule.
If he could've (ie. if he knew how much to charge me), Dr. Lew would've ground down my molar right then and there and put a crown on it, charging me several hundred dollars, but thankfully I have a good friend who is a very experienced and award winning dentist (in another city) and he told me that since I had a bonded on-lay (that he had done a couple years ago) I most certainly didn't need a crown, which would unnecessarily destroy the natural tooth structure, but that I only needed a permanent filling. That would be much better for my tooth and would only cost me $20 with my insurance. I had to explain this to Dr Lew, but he agreed and I felt good about how that conversation went. I think bonded on-lays are a pretty uncommon, higher-end procedure, so he probably thought I did need a crown, fair enough, I'm just glad I was informed.
Then when I left and asked to make another appointment for the filling, Carrie didn't want to make me an appt just yet until she had the fee schedule from my insurance. Hmm, I had called that same day and already knew what they should charge, but I guessed they were waiting on some official fax or something. So, she said she would call me to make the appt? 10 days later I called to check in and see if we could go ahead with the filling since at the time I had a temp filling in and wanted to get the real one done. I asked for Carrie and the receptionist put me on hold and then came back to the phone and said that Carrie had just left for the day but would call me on Monday. Well, it's a small front office, so it was obvious to me that this was a blatant lie. I went up to the office and sure enough, there stood Carrie, the office manager who wasn't there... 'Strike 3'.
She actually reprimanded me for showing up without calling to say I was coming in!! She also said that they were closed, even thought it was 1:30pm on a Friday and the doors were open and lights were on. I mostly felt sorry for the nice receptionist who was forced to lie for her boss. Then I just asked for my records to take with me. Carrie spouted a few things off about state law and how she cant give me files and x-rays, and she even shredded some documents that the receptionist had just printed out, right in front of me :) It was quite a dramatic and ridiculous gesture, especially considering I really didn't even want the records. Anyway, this was the most unbelievably unprofessional and amateurish encounter I can ever remember.
I don't like being treated rudely and I don't like being lied to, so I've found another dentist in my network, even closer to home, who employs a competent professional to run the front office who treats his clients with the respect they deserve.
I would recommend that anyone looking for a new dentist stay away from here until Carrie is gone, with her mean and resentful attitude. But I have a sneaking suspicion that she may be the doctor's wife, so that may never happen.

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