Re: Hub 3 / Compal CH7465-LG (TG2492LG) & CGNV4 Latency Cause

on ‎12-12-201601:29

To be honest I didn't have much issue with it until last week when the hub got stuck 'updating' after a reboot and now it's terrible - it's absolutely useless for online gaming, even slow paced games, I bet you'd get **bleep** off on Candy Crush atm with my connection.

Re: Hub 3 / Compal CH7465-LG (TG2492LG) & CGNV4 Latency Cause

on ‎12-12-201611:28

what I can say is this seems to be worse the more channels you have. When I was on a hub 3 with 8 channels, my graph looked about the same as it did on the 2ac, but the second I moved up to 16 then things looked a lot worse.

Re: Hub 3 / Compal CH7465-LG (TG2492LG) & CGNV4 Latency Cause

on ‎12-12-201612:19

I do have the Hub 3.0 but I refuse to pay extra for the 'gamer' package as it's completely unnecessary, ping and latency is king. You don't need anywhere near 200mb for gaming and the virgin gamer package will not give you any advantage over someone on the lowest speeds. They should name it the torrent package as that is what it helps with as you don't get throttled.

I play both PS4 and Xbox one. Current fave is Battlefield 1 and Forza Horizon 3, I've not had any issues, or witness myself lag or had any friends comment that I'm lagging There is packet loss on Battlefield 1 but this isn't the hub or Virgin and to do with EA. I check my graph and there is no sign of packet loss.

Everything on the consoles is wired and wifi speeds are good, they did seem flakey the first day but it seems to have bedded in well.

I did put my hub 3 into modem mode to get rid of those spikes of latency and use my Asus RT-AC68U like I did with the SH2, however the latency on the graph was worse than the Hub 3 in router mode, so I took the Hub 3 back out of modem mode as it was better which was odd.

Re: Hub 3 / Compal CH7465-LG (TG2492LG) & CGNV4 Latency Cause

on ‎12-12-201616:24

PhillipM wrote:To be honest I didn't have much issue with it until last week when the hub got stuck 'updating' after a reboot

It shows that 'updating' message when the hub goes offline for any reason. The message doesn't actually mean it has updated the firmware; you need to check if the firmware version actually changed or not to be sure.

and now it's terrible - it's absolutely useless for online gaming, even slow paced games, I bet you'd get **bleep** off on Candy Crush atm with my connection.

Re: Hub 3 / Compal CH7465-LG (TG2492LG) & CGNV4 Latency Cause

‎12-12-201616:32 - edited ‎12-12-201616:49

Butler85 wrote:

what I can say is this seems to be worse the more channels you have. When I was on a hub 3 with 8 channels, my graph looked about the same as it did on the 2ac, but the second I moved up to 16 then things looked a lot worse.

Yes, I noticed the same trend from viewing peoples BQM graphs and channel stats in the forum. I've mentioned it before long ago. Though some people's hubs may buck the trend, for various reasons.

Re: Hub 3 / Compal CH7465-LG (TG2492LG) & CGNV4 Latency Cause

I don't have my hub yet but are you able to configure the number of channels the Hub broadcasts on in the setup?

No, you cannot configure the number of channels you get on the Hub. That's determined by the type of CMTS you have in your area and how it's configured.

The CMTS is what broadcasts the downstream channels and receives the upstream channels at Virgin's end. Since it's broadcasting the same downstream channels (and TV channels) to everybody in an area (on the same node), then everybody gets the same number of channels.

8, 9, 10, 12, 16 and 20 are all possible downstream channel configurations, though the bold ones are more likely, as upgrades continue.

2 upstream channels are the default for most areas, with some areas having 3 or 4 channels.

The only situation where you have a subset of the downstream channels (Receive Channel Set) or upstream (Transmit Channel Set) is when one or more of the channels becomes unusable due to noise or other issues. This is called Partial Service mode, where the hub tries to stay online with less channels: https://volpefirm.com/docsis-3-0-partial-service/

Thanks,

benjumi - "Sometimes it is better to be silent and be thought the fool, than it is to speak and be confirmed as one".