ITIL® Service Lifecycle Service Transition

Learn about the processes required to build, test and implement products and services

ITIL® Service Transition is one of five courses making up the ITIL® Intermediate Service Lifecycle stream. ITIL® Service Transition focuses on the process and practice elements and management techniques required to build, test and implement products and services.

Our Service Transition course lasts 3 days. Through expert tuition, individual exercises, group discussions and mock exams, you will gain an understanding of the core activities and techniques within Service Transition and prepare to pass the Service Transition exam.

ABOUT THE COURSE

ITIL® Service Transition is one of five courses making up the ITIL® Intermediate Service Lifecycle stream. ITIL® Service Transition focuses on the process and practice elements and management techniques required to build, test and implement products and services.

Our Service Transition course lasts 3 days. Through expert tuition, individual exercises, group discussions and mock exams, you will gain an understanding of the core activities and techniques within Service Transition and prepare to pass the Service Transition exam.

THE LEARNING CURVE

01 Course Pre-requisites

You will need to pass the ITIL® Foundation exam

The course is intended for anybody who has completed ITIL® Foundation. It will be particularly useful to those requiring knowledge of service transition practices, including IT professionals, business managers, business process owners and anyone else involved in an organisation which has adopted or is looking to adopt ITIL®.

About Northampton

Northampton is the county city of Northampton shire in the East Midlands of England. It is located on the River Nene, about 67 miles north-west of London and 50 miles (80 km) south-east of Birmingham. In 2011 survey, it had a populace of 212,100. An archaeological affirmation of settlement in the area dates back to the Anglo-Saxon times, Bronze Age and Roman. During the middle ages, the town got the national importance due to the construction of Northampton Fort. This castle was a situational residence of royals and hosted Parliament of England. It also had some forts, hermitages and the University of Northampton.

It was given the first town charter by King Richard I in 1189. King John was elected as a Mayor in 1215. The town is also the place of two battles. In Modern period, Northampton’s Royal connections got languished. This culminated in King Charles II ordering the destruction of town walls and most of the forts. The town also experienced the Great Fire of Northampton which demolished most of the town. It was soon reconstructed and rapidly develops with the industry growth of the 18th century.

Northampton sustained to grow with the creation of the Grand Union Canal and the advent of the railways in the 19th century. As a result it formed an industrial centre for leather and footwear production.

Administration

Politics

The Northampton constituency was recognised in 1295, which gave two MPs to the House of Commons. Spencer Perceval was the chosen MP for the constituency in 1796 and became MP of the United Kingdom in 1809. John Bellingham shot him dead in the House of Commons lobby in 1812. By the late 19th century, Northampton had attained a reputation for political extremism.

In 1880, radical non-conformist Charles Bradlaugh was chosen as the second MP for the electorate. During an election campaign a riot broke out in the Market Square that required the armed forces to disperse the action. For the 1918 general election, Northampton's picture was abridged to one MP.

Local Government

The town existed as an ancient borough in the medieval period. Later it became one of the 178 districts to be reformed under the Municipal Corporations Act in 1835. with a democratically elected council replacing the Tory corporation before it. Town government staggered between the Liberals and Conservatives. It attained independence from Northamptonshire in 1888 when it developed a county borough. Northampton had six electoral wards from 1898 which went up to nine in 1900 and 12 in 1911.

FREQUENTLY ASKED QUESTIONS

What is ITIL®?

ITIL® (Information Technology Infrastructure Library) is a widely accepted approach to IT service management which helps businesses ensure their IT services are aligned with their needs and support their core processes. It provides numerous benefits such as controlled infrastructure services, improved decision making, financial management, clear organisational structure, high availability and better customer satisfaction.

Does the course include exams?

All our classroom ITIL® courses include exams as part of the course.

What forms of payment do you accept?

We accept all major credit cards including MasterCard, VISA and American Express. We also accept payment by cheque or wire transfer.

What time shall I arrive at the venue?

Please arrive at the venue for 08:45am.

What are the hours of the course?

Training hours are approximately 9am – 5pm.

What is the latest date that I can sign up for the class?

You can sign up for the course up until the day before class begins. However, we have limited seating capacity and many of our courses fill up well in advance. We therefore advise students to register at least a few weeks before the course begins.