Applicant Tracking Software

How can we help you today?

Why am I not receiving notifications and messages in my account

Modified on: Mon, 12 Feb, 2018 at 6:20 PM

You can send and receive messages from other users, as well as applicants that apply to your positions. The system will also send you daily and weekly update emails about any jobs you are assigned to as a hiring manager. If you don't want to receive notifications, you have the ability to opt out at any time. If you have opted out of notifications, or if our system opts you out because our messages keep getting bounced, you can also opt back in to receiving those notifications.

Manage Your Notification Preferences

1. Click on Account Details from the drop down menu next to Your Account at the top right side of the page.

2. Click on the Manage Users button in the Company & Users section.

3. Click on Edit next to your name or the user you wish to update notification status.

4. In the Edit User window, identify the Send Notifications checkbox at the bottom of this field. Check this box if you wish to have notifications enabled; uncheck the box to disable notifications. Click Save and Continue to preserve your changes.

RECOMMENDED

**Additional suggestions for receiving your notifications**

Depending on your email system, there can be varying levels of security that might prevent messages from arriving to your inbox or the Messages section in your account.

First, you will want to check the spamfolder in your email client to see if any messages are being stored there. If you are not receiving your messages, you can use this helpful guide to place your account into your Safe Senders list.