Army One Source

What is it? Military OneSource (MOS) is a virtual community support service that the Army implemented in August 2003, which is available world-wide 24 hours a day to Soldiers, deployed Department of Defense (DoD) civilians and family members. Each military service has its own OneSource. The DoD created MOS as a portal to access all the military services' OneSource programs.

What has the Army done? Army data since August 2003 show increasing utilization and a robust mix of use in the three elements of the MOS service: 87,835 (40.6 percent) calls to the MOS call center; 109,579 (50.7 percent) online visits; and 18,669 (8.6 percent) call center cases that resulted in a non-medical counseling referral. Over half of all users (53.2 percent) are Soldiers or eligible DoD civilians, and seven percent are repeat users.

MOS has a robust quality assurance program and the contracted service provider furnishes monthly quality data to the Department of Defense and the Army. Callers, visitors to the website, and users of education materials are invited to participate in the program via a survey. Performance is evaluated along five dimensions: Satisfaction with cases; satisfaction with education materials, satisfaction with online; impact of service; and time saved.

Performance data for 2005 (surveys for 6,992 calls, 972 education materials, and 610 online visits) show high satisfaction with MOS services: High satisfaction with cases was identified in 95 percent of respondents.

The latest recruiting incentive that will pay Soldiers a $1,000 lump payment for referring applicants who enlist, complete basic training, and graduate advanced individual training has been expanded. Effective 1 June 2006, Army Retirees are eligible to provide referrals under this program and receive the $1K bonus by referring persons that have not previously conducted an appointment with a recruiter.

The Secretary of the Army may pay a bonus to any Soldier who refers to an Army recruiter a person who has not previously served in the Armed Forces and enlists in either the Active Army, Army National Guard or the Army Reserves. The referral may not be an immediate family member and the Soldier referring may not be serving in a recruiting or retention assignment.

STAND-TO!

STAND-TO! is an information paper-based web platform that supports the U.S. Army’s strategic communication objectives.

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