This company is as great as others until you have to file a claim. Fortunately this time, the customer service representative referred me to her manager, who understood my claim and made it right. No matter how many documents you submit, they never pay you fully till you go over many hurdles.

Thank you for your feedback on the policy. In the future, if you experience issues during the claims process, contact us so we can assign a customer advocate. Our customer advocates assist customers with the claims process and contact the insurance companies on their behalf to help resolve claims issues.

Hard to say how good this may have been, since we didn't have a claim. But the price was right for piece of mind when the whole family was traveling overseas for the first time. One tip I missed: sign up very soon after booking your travel plans so that pre-existing conditions are likely to be covered.