Abstract

Hedonic aspects are increasingly considered as an important factor inuser acceptance of information systems, especially for activities with highself-fulfilling value for the users. In this paper we report on the results of an experimentinvestigating the hedonic qualities of an interactive large-displayworkspace for collocated collaboration in sales-oriented travel advisory. The resultsshow a higher hedonic stimulation quality of a touch-based large-displaytravel advisory workspace than that of a traditional workspace with catalogues.Together with the feedback of both customers and travel agents this suggeststhe adequacy of using touch-based large-displays with visual workspaces forsupporting the hedonic stimulation of user experience in collocated collaborationsettings. The relation of high perception of hedonic quality to positive emotionalattitudes towards the use of a large-display workspace indicates that evenin utilitarian activities (e.g. reaching sales goals for travel agents) hedonicaspects can play an important role. This calls for reconsidering the traditionaldivide of hedonic vs. utilitarian systems in current literature, to a more balancedview towards systems which provide both utilitarian and hedonic sources ofvalue to the user.