Exchange Policy

EXCHANGE POLICY

In-Store Exchange Policy

Exchanges can only be done when a receipt is presented. Items must be brand new for it to be eligible for exchange

Items must be exchanged at the store at which they are purchased from.

We allow for exchanges within 7 days of the purchase date on the receipt.

T-shirt orders (t-shirts are custom printed in the studio upon receiving the order)

All orders are final.

We do not accept exchanges for t-shirts of another size and another design that have to be custom printed in the studio.

We do not accept exchanges for t-shirts that are damaged due to incorrect washing and ironing methods. Please visit ourCare Instructions Pageto find out more about the care instructions for our t-shirts.

Strictly no exchanges for jewellery (applies to all ear studs and necklaces)

Online Store Exchange Policy

Exchange of items are strictly for:

Defective items

Orders that are dispatched wrongly.

For errors in orders dispatched, such as defective item or wrong order sent, please contact us at shop@independentmarket.sg .

Kindly include images of the defective or wrong item, as well as your order number, in the email. We will get back to you within 2-4 working days.

Exchange for online items can only be done within 14 days of the order being shipped out from the store

We currently only offer 1-for-1 exchanges for items for online orders at our Tanglin Mall store (Tanglin Mall, #03-06A).

T-shirt orders (Please note that all t-shirts are custom printed in the studio upon receiving the online order)

All orders are final.

We do not accept exchanges for t-shirts of another size and another design

We do not accept exchanges for t-shirts that are damaged due to incorrect washing and ironing methods. Please visit our Care Instructions Page to find out more about the care instructions for our t-shirts.

Strictly no exchanges for jewellery (applies to all ear studs and necklaces)

If you have any enquiries about our exchange policy, please send us an email at shop@independentmarket.sg

Newsletter

Subscribe to be the first to hear about exclusive product launches and new arrivals.