Customer Services

Welcome to the Newcastle-under-Lyme Borough Council Customer Services website.

Customer Service Centres

Newcastle Borough has two dedicated Customer Service Centres, these are located in The Guildhall, Newcastle and The Town Hall, Kidsgrove both are open Monday - Friday 9am to 5pm. There is also Madeley Centre, Whitmore Information Centre and a Community run one-stop shop in Chesterton, for opening times please contact the centre on the link below: Chesterton Community Forum One Stop Shop