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Why have Clinical Documentation Improvement?  A consistent ‘set of eyes’ on the record  Concurrent review, with direct feedback- fragmented  Concurrence –  Handoffs between ED and the hospitalist – pt status  Consistency with the ‘reason for admit’ throughout the pt’s stay/story  Continuous feedback loop to the provider, nursing and others documenting in the record  Detailed, diagnosis to avoid queries  Missing orders, mis match, MN denials, etc.  A VISION FOR CHANGE… 2

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What efforts are being done to ensure the record can support the pt status and is coded correctly?  CDI specialist  Focus: concurrent interaction with providers to ensure co-morbidities and other complications are well documented.  AND ICD 10 is coming  UR/Case mgt  Focus: work to ensure the patient status is correct and supported by the physician’s order (and run reports & insurance work & criteria) 3

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Do we have enough resources to do it all well and add charge capture ownership? Any? Or some? With new challenges and demands on documentation – time to think new, creative (even scary thoughts) = AN INTEGRATED CDI PROGRAM/Team educational approach 4

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An Integrated CDI Program with a Feedback Loop for Continuous Education /Improvement LOOKS AT……. 5

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Let’s look at how and why to implement an integrated approach 1) Limited resources and still need to do it ‘all’ 2) Providers confused, push back, lack of buy in, inconsistent message from multiple staff 3) No effective change in documentation –difficult to sustain – fragmented efforts. 4) Too darn many denials with no change in patterns 8

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 The 2 MN rule is alive and well ! In effect since Oct 2013. No ‘grace period’ for compliance. MACs are continuing to audit.  HR 4302 “Protecting Access to Medicare Act of 2014” signed into law, effective 4-1-14.  (b) Limitations- the Sec of HHS shall not conduct patient status reviews (as described in such notice) on a post-payment review basis through recovery audit contactors/RAC under section 1893 (h) of the Social Security Act for inpt claims with dates of admission Oct 1, 2013 – March 31, 2015, unless there is evidence of gaming, fraud, abuse of delays in the provision of care by a provider of services. First and Foremost… RAC 2014 10

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More audit guidance – Probe and Educate expanded thru 10-14  “CMS will not permit RAC to conduct pt status reviews on inpt claims with dates of admission between Oct 1, 2013- March 31, 2014.(Now Oct1) These reviews will be disallowed PERMANENTLY, that is, the RAC will never be allowed to conduct pt status reviews for claims with DOS during that time period. “  “In addition, CMS will not permit RAC to review inpt admissions of LESS than 2 MNs after formal inpt admission that occur between Oct 1-March 31, 2014. (update: March 2015)“  www.cms.gov/research-statistics- data-and-systems/monitoring- programs/medical- review/inpatienthospitalreviews.ht ml RAC 2014 16

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Key elements of new inpt regulations – 2 methods  2midnight presumption  “Under the 2 midnight presumption, inpt hospital claims with lengths of stay greater than 2 midnights after formal admission following the order will be presumed generally appropriate for Part A payment and will not be the focus of medical review efforts absent evidence of systematic gaming, abuse or delays in the provision of care. Pg 50959  Benchmark of 2 midnights  “the decision to admit the beneficiary should be based on the cumulative time spent at the hospital beginning with the initial outpt service. In other words, if the physician makes the decision to admit after the pt arrived at the hospital and began receiving services, he or she should consider the time already spent receiving those services in estimating the pt’s total expected LOS. Pg 50956 RAC 2014 17

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Understanding 2 MN Benchmark – 72 Occurrence Span MM8586 1-24-14  EX) Pt is an outpt and is receiving observation services at 10pm on 12-1-13 and is still receiving obs services at 1 min past midnight on 12-2-13 and continues as an outpt until admission. Pt is admitted as an inpt on 12-2-13 at 3 am under the expectation the pt will require medically necessary hospital services for an additional midnight. Pt is discharged on 12-3 at 8am. Total time in the hospital meets the 2 MN benchmark..regardless of Interqual or Milliman criteria.  Ex) Pt is an outpt surgical encounter at 6 pm on 12-21-13 is still in the outpt encounter at 1 min past midnight on 12-22-13 and continues as a outpt until admission. Pt is admitted as an inpt on 12-22 at 1am under the expectation that the pt will required medically necessary hospital services for an additional midnight. Pt is discharged on 12- 23-13 at 8am. Total time in the hospital meets the 2 MN benchmark..regardless of Interqual or Milliman criteria. RAC 2014 18

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 National UB committee – Occurrence code 72 First /last visit dates  The from/through dates of outpt services. For use on outpt bills where the entire billing record is not represented by the actual from/through services dates of Form Locator 06 (statement covers period) ……. AND  On inpt bills to denote contiguous outpt hospital services that preceded the inpatient admission. (See NUBC minutes 11-20-13)  Per George Argus, AHA, a redefining of the existing code will allow it to be used Dec 1, 2013. CMS info should be forthcoming.  MM8586 ML Matters, Jan 24, 2014 CR 8586 Effective 12-1-13: new use of occurrence span code 72 RAC 2014 20

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 Admitting physician ‘starts the pt story’ thru use of the certification process – including REASON FOR ADMIT.  Internal Physician Advisor- trainer/champion, works closely with UR and all providers to ensure understanding/compliance.  Nursing continues with the care/assessments/interventions relative to the reason for admit.  UR works with the treating/admitting physician to expand/clarify the documentation at the beginning and conclusion of the patient’s stay. Additionally UR closely monitors completion of the certification for ALL payers.  Integrated CDI continually interacts with providers/nursing to ensure all elements are clear / complete. 1 voice of ongoing education… Key areas to support documentation for pt status RAC 2014 21

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RAC 2014 22 Date/TimePatient StatusINPATIENT ADMISSION CERTIFICATION Date of Service: Must be completed by provider for Inpatient Admissions Box A This patient is admitted for inpatient services. The patient is medically appropriate and meets medical necessity for inpatient admission in accordance with CMS section 42 C.F.R §412.3. I reasonably expect the patient will require inpatient services that span a period of time over two midnights. My rationale for determining that inpatient admission is necessary is noted in the section below. Additional documentation will be found in progress notes and admission history and physical. Primary Diagnosis: Expected Length of Stay: (MEDICARE ONLY) Select One: 2 Midnights (MN) Inpatient 1 MN Outpatient (ER or Obs) and 1MN Inpatient For Initial Certification (CAH only) I Expect the Length of Stay to Not Exceed 96 hrs For Re-Certification The Length of Stay is Exceeding 96 hrs Plans for Post-Hospital Care: See Discharge Summary Supportive Findings to Primary Diagnosis: [examples: co-morbidities, abnormal findings, diagnostic abnormalities, exacerbations, new onset of disease with______(co-morbidities)] _______________________________________________________________________________________________ _______________________________________________________________________________________________ _______________________________________________________________________________________________ _______________________________________________________________________________ Check appropriate box for patient status: Place in Outpatient Observation Diagnosis:________________________________________ Reason for Placement: ______________________________ Admit to Inpatient Services (Medical) PROVIDER MUST COMPLETE CERTIFICATION Level of Care Acute Care Telemetry Reason for Admission: ______________________________ Attending Provider (Print Name) (Note: if the ER provider does not have ‘admitting privileges, only transitional privileges”, important that this include a statement: Spoke with the admitting/attending_______, and we concur with the admission status.” ER provider signs. PCP (Print Name) Provider Signature Date/Time Certifying Provider Signature (this 2 nd signature required for inpatient admissions as the provider who is directing care.) Date/Time Use for both OBS and Inpt – clarification of order and intent. Consistency. SAMPLE

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Identify ‘place and chase’ with UR  What are the daily hrs of coverage for UR?  Is there UR in the ER and if so, hrs?  Have patterns of poor admission orders and action plan to support both OBS and inpt status been tracked and trended? Discharge challenges included.  What changes have been made to attack the new 2 midnight Medicare rule? Same for all payers?  FIND YOUR LOST INPATIENTS! 23

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And then there was ICD -10 26  “Easy” ways to show new way of documenting  Better documentation = ques, auditing to ‘see’ at risk, ongoing support  Track and trend queries to incorporate into training  Specialty specific training. EX) Ortho/Jan, ER/Feb, OB/Mar.  Teach with audited examples, made easy.  Doctors take lead from hospital = positive message

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 Along with focusing on enhanced documentation to support inpt level of care, the expanded narrative to support ICD 10 conversion continues the story.  Support team to make this happen: Integrated CDI with feedback from coders PFS /denial ‘busters’ with feedback to CDI Payer new edits –PFS monitors and advises IT with ability to test, submit, and maintain both ICD 9 and ICD 10 post go live. Eyes in the record – nursing/24-7. ICD -10 Continues the Documentation Enhancement Story RAC 2014 27

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Golden rule = Billable service  Does the order match…  What was done/documented…  That matches what was billed?  Hot spots: protocols, changes from ordering physician by ‘other providers’, lost charges due to lack of ownership, wastage documentation. 32

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Case Study – how a midwest health system made it work! Yeahhooo!! 33

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MHN Central Iowa Division Results 15 hospitals in MHN’s Central Iowa region participated in Clinical Documentation Improvement Request for Proposal. 15 hospitals very satisfied with results and well on their way to improve documentation and tell the story leading to patient safety, quality, and ultimately appropriate reimbursement 34

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Mercy Health Network Identified Top Priority among CEO’s, CFO’s, HIM and Revenue Leaders Request for Proposal – Team Established to drive proposal We had to get real about our CAH realities and craft a proposal that works for our needs CDI, HIM, Physicians, Leadership on board for sustainability of program Education & teaming – Clinical Leadership – Top success measure Success Measure - identification of CDI specialist HIM coders are not the lead CDI specialists Program Implementations - Audits – November 2013 CDI Specialist Education November 2014 Site visits Leadership, CDI, Nursing, HIM and Physician Education – Dec/Jan 2014 Coding Education - April 2014 35

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Mercy Health Network Clinical Leadership in place across network CDI specialists named and working with physicians HIM leadership teaming with CDI and providers monthly Review of documentation and practicing transition to ICD10 Regardless of delay of ICD10, CDI critical to quality and patient safety – continue education path as a network. Sustainability critical to moving to the next level so we practice and make this part of our monthly network meetings for practice Feedback from hospitals Excellent program design focused on improving CDI, coding, physician understanding and adoption. Well positioned for future transition. 36

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Audit current inpt and obs: 1) Patient Status – Inpatient vs. Observation. o Audit of existing documentation to determine current understanding of documentation requirements – for the physician as well as nursing. With the new definition of an inpt, this type of auditing and education is timely and critical. 37

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Audit order to documentation to UB 04/billing document: 3) Charge capture o Audit of existing ‘hot spot’ departments – surgery, ER, observation – with a focus on identifying under charges as well as over charges that includes ‘challenges of orders matching what was done and billed. o Line item audit to match order to documentation to UB 39

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Next – Share results from Audits, UR and Coder Feedback – Sr leaders buy in Time to do education with impacted areas Physician, nursing, dept heads = all owners of an integrated CDI program No final decision yet on how to integrate – just learning the current processes 40

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Finally – brainstorm how to move to 1 consistent message of education  Leadership facilitates the brainstorming session –sharing the goal:  To create a single, integrated system of CDI specialists within the organization.  To create a consistent message of how to fix what was broken from the audits- coding/ICD 10, pt status, charge audits.  To create a single, training message to providers with the ‘pearls’ from all the audits (as providers are the key in most audits)  To ensure no silos exist within the organization 41

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EXCITING Kick Off Education with audit results – who of the UR, CDI, case mgt or others are the best trainers for the integrated team?  Within a very short time frame, create a timeline for a 1 day kick off. (All CDI team = 1 trainer/mgs)  Incorporate:  Kick off Physician education:  “What are documentation standards and why do I care“ –with EASY to implement documentation tools  “Attacking the challenges of inpt vs obs- why is it so hard?” -with the tools for enhancing the patient story.  Determine if ‘ensuring the order matches what was done’ requires a formal class or individual physician education but share the ‘big message’ of the facility’s commitment to CDI… 42

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And additional clinical education  Nursing, nursing, nursing…. Has been left out of significant documentation training.  Ensure the audits include nursing’s role in enhancing the pt story. (Obs, inpt)  Ensure nursing understands how they can compliment the work of a dedicated CDI specialists – they are the eyes of the record 24/7 with immediate alerts.  Other hot departments? Ensure they meet with the CDI team to determine –next steps. 43

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Last step: Explore changing reporting relationships while consolidating into 1 clinical-focused educational voice Coding ICD 10 audit and ongoing validation Coding specialists work with providers Option: report to Director of Revenue cycle/preferred or Quality UR Daily review of pt status at the time of the original order UR documentation specialist work with providers Option: report to Director of Revenue cycle /preferred or Quality Charge capture Daily review hot spots for lost charges Identify lost charges and documentation challenges-doc/dept head Option: report to Director of Revenue cycle /preferred or Quality 45

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Doing nothing …is not an option. Be creative in attacking the challenges of documentation to support billable services. It is darn fun! Move forward with a new, dynamic approach to a challenging environment. PS Don’t’ forget those pesty EMR’s too…they can help with creating ‘coaching/ques/queries/forms” – all tools. 47