Standard Member

Ordered a 4K for the first time from wowhd several months back, it arrived as expected. Since then I've ordered 2 more, Cabin In The Woods and Ex_Machnia, both at the end of August. And... nothing. I emailed their customer support via the website, received 2 automated replies promising a response. And... nothing. Anyone experienced same? Are they still in business?

The saying "you get what you pay for" really does apply to Wow. Their prices are cheap. Their customer service is crap. Wow stuff usually takes about 10 days to arrive but according to Screen Archives who I am chasing a couple of Twilight Time discs over claim that at the moment there is a problem in the US with international items taking much longer than usual. SAE usually take 10 days too but I'm on day 19 so far so at the end of this week I may well be testing the SAE claim they won't replace or refund lost items if you've not paid an exorbitant insurance fee.

So you're not alone in waiting for US items over due.
They are great when things go right but the Wow problem is when things go wrong. It's a question of price v service and until something goes wrong most people will use them.

Distinguished Member

The saying "you get what you pay for" really does apply to Wow. Their prices are cheap. Their customer service is crap. Wow stuff usually takes about 10 days to arrive but according to Screen Archives who I am chasing a couple of Twilight Time discs over claim that at the moment there is a problem in the US with international items taking much longer than usual. SAE usually take 10 days too but I'm on day 19 so far so at the end of this week I may well be testing the SAE claim they won't replace or refund lost items if you've not paid an exorbitant insurance fee.

So you're not alone in waiting for US items over due.
They are great when things go right but the Wow problem is when things go wrong. It's a question of price v service and until something goes wrong most people will use them.

Well-known Member

general rule of thumb with wow and their other company's is.... if you don't have to contact them, then its all tickety-boo
If you DO have to contact them? well roll the dice, you may get lucky and get a response and even luckier and have your issue sorted, or you may get a rude reply, or even more likely no reply at all
Those scores at the review sites are there for a reason.
I still use their companies (mainly deepdiscount, who ironically enough if you actually ring them, are usually far better than WOW) but am fully aware that the downside of their ability to supply me US discs is some truly terrible CS

Banned

The USPS tracking claims they have not even received it yet. I've emailed SAE twice so I'm not sure whether to give them one more chance or just contact the credit card company. I don't think SAE can refuse to replace or refund despite their attempts at extortion on their site.
Who will pay $45 to cover a $30 Bluray?
I've had SAE orders several times over the years and this is the first one to not arrive in 2 weeks max.

Distinguished Member

The USPS tracking claims they have not even received it yet. I've emailed SAE twice so I'm not sure whether to give them one more chance or just contact the credit card company. I don't think SAE can refuse to replace or refund despite their attempts at extortion on their site.
Who will pay $45 to cover a $30 Bluray?
I've had SAE orders several times over the years and this is the first one to not arrive in 2 weeks max.

Wow seem back running now

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Yep the $45 ,but on their site according to them,its because of the high loss of packages to the UK,same here most of mine have arrived within 2 weeks

Well-known Member

Yup, back up with 100s of things deleted and the worst thing is they often replace one item with the DVD version (totally different UPC) so I'm sure some people get caught out, They do that at DeepDiscount.com too.

I think we're relying quite a bit on this company gawd knows what would happen if they disappeared. There'd be virtually no competition.

Well-known Member

Yup, back up with 100s of things deleted and the worst thing is they often replace one item with the DVD version (totally different UPC) so I'm sure some people get caught out, They do that at DeepDiscount.com too.

I think we're relying quite a bit on this company gawd knows what would happen if they disappeared. There'd be virtually no competition.

Well-known Member

what was that Canadian DVD company called that ran for a couple of years at obscenely cheap prices, then went bust taking wedges of peoples money with them? (I lost £60 if i remember rightly, but saved waaaaaaay more than that in their prices over the proceeding years)

Distinguished Member

I loved using DVDworld-USA.
Used to get my titles about 2-3 weeks before even the US release date.
£22-25 usually for the Blu delivered & they were pretty quick

If we’re really taking a trip down memory lane how about Laser Enterprises- with their black & white catalogue of Laserdisc releases

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I remember going down to their shop a couple of times "Laser Enterprises",DVDworld-USA were good to,you could ring them,a couple of times they go a get best buy exclusive for me.
Play.com Canada were to bad,and good old movietyme