Mariner of the Seas

Lisa Doerschuk

Age: 43

Occupation:business owner

Number of Cruises: 7

Cruise Line: Royal Caribbean

Ship: Mariner of the Seas

Sailing Date: January 25th, 2004

Itinerary: Western Caribbean

We sailed on Marnier of the Seas with Royal Caribbean Cruise Lines in
January 2004. We had been on 6 cruise prior to this one. We were excited
as always as we entered the beautiful ship. We were impressed with
everything until we retired to sleep for the night. Our cabin was on the
tenth floor, mid-ship, we plan far ahead so that we can have our pick of
the nicest cabins available on our cruise vacations. We were awakened
around 12:30 p.m. with what sounded like an unlatched door banging
somewhere near our cabin. I looked out and found no sign of anything
outside our cabin but could still hear the noise inside the walls. We
called the steward's desk three times before anyone responded somewhere
around 3:30 a.m. The noise was incessant and grew louder as the ship moved
through the water. We got no information from the guest relations desk and
called again around 5:00 a.m. to see if anything was being done. We were
told to come down to the fifth floor to the guest relations. First, we
were told that there was no other room available, then we were given a
cabin key and told we could sleep there only for the night. We went to
this other room and opened the door to find other guest sleeping in that
room. We returned to the desk and was finally given a key ( again only for
the rest of the night to sleep) on the lowest guest level, in the very
front of the ship. It was now 6:00 a.m. To make a long story short, we
spent three more additional nights replicating this first night. Finally,
we were given the first night's room permantantly, but were told that
Royal Carribean now felt under no further oligation to compensate us for
the lost time or fun we had missed on our vacation. Furthermore, a porter
was sent to help us move our things from one room to the next. In the
course of a conversation with him, we were told that this was NOT the
first time that someone had complained about that exact thing in that
room. The guest relation's desk acted throughout this entire ordeal like
we were a problem and that they did not know anything about this prior to
this sailing. After spending so much money and planning a vacation for so
long, we contacted Royal Caribbean Cruise Lines and was given another slap
in the face. They gave us $100.00 off the purchase of another cruise with
them. We will be sailing again, but not with this ship or this cruise
line, I am sorry to say.