TERMS & CONDITIONS

Payment
House of Bass receive payments through VISA and Mastercard. The amount will not be withdrawn from your account until the order has been shipped to you.

All amounts are in EURO and includes Danish VAT (25%) as default. You can change the currency to DDK, SEK or NOK using the currency switcher in the right sidebar. The exchange rates are calculated automatically and based on today’s rate.

House of Bass uses an approved server for handling payments. All of your personal information is encrypted using the SSL (Secure Socket Layer) protocol.

Delivery
House of Bass orders are delivered on business days by GLS or DHL.

Ordrers placed before 1 pm (Central European Time) are shipped on the same day if in stock.

Normally, parcels are delivered within 2-5 business days (from the shipping date) if the delivery address is outside of Denmark.

WarrantyYou have a 2-year warranty in accordance with Danish legislation. The warranty covers faulty products due to materials or manufacturing.

The warranty does not cover faults our damages caused by misuse or rough handling of the product.

Reimbursement
If a reimbursement has been agreed upon, we need your bank account information (including IBAN number and SWIFT code) to be able to transfer the agreed amount.

Cancellation
You always have 14 days of cancellation in case you change your mind. The 14-day period begins the day you receive the parcel.

Additional shipping costs in connection with cancellation are not covered by House of Bass and the original shipping cost is not refunded.

Cancellations must be reported to us no later than 14 after the purchase and you must return the item within 14 days from the day you report the cancellation.

Report cancellation by email: return@houseofbass.dk. In the email you must state clearly that you want to use your right to cancel the purchase. You can also use our standard form and put it in the parcel when you return it to us.

Please return to this address:

House of Bass
Stenholm 26
9400 Nørresundby
Denmark

Condition of the product upon cancellation
You are only responsible for any decrease in value of the product that may have been caused by handling in other ways than whet is necessary to determine the nature of the product, the features of the product and the way the product functions. In other words, you can try out the product as if you tried it in a physical store.

If the product has been used in other ways than what has been described in the above, we consider the product to be used, which means that if you choose to use the cancellation right, you will not get a full reimbursement. The amount/percentage depends on the trade value of the product in its current condition.

In short, to qualify for a full reimbursement, you can do what you could do in a store: Try the product, but not actually putting it to use.

How to file complaints
If you want to file a complaint about a product purchased in our webshop, you may contact: