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enWant To Create Action From Big Data? Look At Enterprise Insight Platform Suiteshttp://blogs.forrester.com/brian_hopkins/16-12-07-want_to_create_action_from_big_data_look_at_enterprise_insight_platform_suites
<p>By now firms are deep into their big data investments -- and frustrated. Too many new and rapidly evolving technologies are built on an open source and named after a bunch of zoo animals. The term <em>insight platform</em> has struck a chord with technology buyers exactly because it offers a path out of this mess. In fact, <em>insight platform</em> was the number-one emerging technology in terms of investment and interest in Forrester's Q3 2016 Global State Of Enterprise Architecture And Portfolio Management Online Survey.</p>
<p class="rtecenter"></p>
<p>What exactly is an insight platform though? I introduced the term in my May blog post <a href="http://blogs.forrester.com/brian_hopkins/16-05-03-insight_platforms_have_arrived">Insight Platforms Have Arrived</a> and then refined it and explained the vendor landscape in my August post <a href="http://blogs.forrester.com/brian_hopkins/16-08-09-tame_the_beast_forresters_insight_platform_vendor_landscape">Tame The Beast: Forrester's Insight Platform Vendor Landscape</a>. Over the last few months, we have been conducting a Forrester Wave&trade; evaluation of the most mature segment of the market, enterprise insight platform suites, which are:</p>
<p>"&hellip;Integrated or partially integrated suites of data management, analytics, and insight execution components that require some integration and configuration to form a platform<a><em>."</em></a></p>
<p>We looked at seven vendors in our evaluation -- IBM, Oracle, Pivotal, SAP, SAS, Teradata, and TIBCO. All of these vendor have the proven ability to meet the most demanding requirement for enteprise data management and analytics; however, our standards for insights platforms were very high were very hight. Not only did we expect the vendors to have performed well in Forrester Waves on individual products, we wanted them to have top-notch reference customer ratings, and we actually expected their suites to behave more like platforms, not just a bunch of tools.</p><a href="http://blogs.forrester.com/brian_hopkins/16-12-07-want_to_create_action_from_big_data_look_at_enterprise_insight_platform_suites" title="Read the rest of &#039;Want To Create Action From Big Data? Look At Enterprise Insight Platform Suites&#039;." class="node_read_more">Read more</a>http://blogs.forrester.com/brian_hopkins/16-12-07-want_to_create_action_from_big_data_look_at_enterprise_insight_platform_suites#commentsEnterprise ArchitectureWed, 07 Dec 2016 20:53:18 +0000Brian Hopkins12706 at http://blogs.forrester.comChina’s Cybersecurity Law Challenges Foreign Companies To Accelerate Their Digital Transformationhttp://blogs.forrester.com/charlie_dai/16-11-08-chinas_cybersecurity_law_challenges_foreign_companies_to_accelerate_their_digital_transformation
<p>On November 7, China's top legislature adopted a cybersecurity law to safeguard the sovereignty on cyberspace, national security, and the rights of citizens. The law has seven chapters that define specific regulations in various areas, such as network operational security (including key IT infrastructure), network information security, monitoring, alerting, and emergency situation handling as well as related legal responsibilities.</p>
<p>Some critics, especially those in Europe and the United States, continue to read too much into the <a href="http://www.reuters.com/article/us-china-parliament-cyber-idUSKBN132049">negative impact of this legislation</a>. I believe that it's the reasonable move for the Chinese government to make in order to balance national security, citizen privacy, and economic openness. Foreign players in the Chinese market must revisit their local strategy and accelerate their digital transformation if they don't want to miss the increasing needs and new opportunities regarding security and privacy:</p><a href="http://blogs.forrester.com/charlie_dai/16-11-08-chinas_cybersecurity_law_challenges_foreign_companies_to_accelerate_their_digital_transformation" title="Read the rest of &#039;China’s Cybersecurity Law Challenges Foreign Companies To Accelerate Their Digital Transformation&#039;." class="node_read_more">Read more</a><div class="categories"><h3>Categories:</h3><ul class="links"><li class="taxonomy_term_421 first"><a href="/category/china" rel="tag" alt="See other content with this tag." title="See other content with this tag.">China</a></li>
<li class="taxonomy_term_9322"><a href="/category/internet" rel="tag" alt="See other content with this tag." title="See other content with this tag.">Internet</a></li>
<li class="taxonomy_term_39"><a href="/category/cloud" rel="tag" alt="See other content with this tag." title="See other content with this tag.">cloud</a></li>
<li class="taxonomy_term_425 last"><a href="/category/security" rel="tag" alt="See other content with this tag." title="See other content with this tag.">security</a></li>
</ul></div>http://blogs.forrester.com/charlie_dai/16-11-08-chinas_cybersecurity_law_challenges_foreign_companies_to_accelerate_their_digital_transformation#commentsChinaEnterprise ArchitectureInternetcloudsecurityTue, 08 Nov 2016 23:57:37 +0000Charlie Dai12663 at http://blogs.forrester.comBoost Digital Business With The Internet Of Thingshttp://blogs.forrester.com/charlie_dai/16-11-03-boost_digital_business_with_the_internet_of_things
<p>The rise of mobile networks, improved wireless tech, and rapid sensor innovation over the past 10 years has enabled companies to use internet-connected sensors and actuators to improve business operations and transform products. The ever-increasing number of connected devices is opening up new business models and new opportunities for both tech vendors and end users; as a result, IoT is becoming an essential cornerstone of the business technology agenda. Enterprise architecture professionals must define a holistic IoT software architecture to navigate through the complex technology landscape.</p>
<p>I've recently published <a href="https://www.forrester.com/report/Boost+Digital+Business+With+The+Internet+Of+Things/-/E-RES129084">two</a> <a href="https://www.forrester.com/report/WellArchitected+IoT+Initiatives+Achieve+Strategic+Outcomes/-/E-RES129083">reports</a> focusing on how to architect the IoT software stack. These reports analyze the heat maps and trends around IoT adoption in China and introduce Forrester's IoT technology stack reference architecture. They also show EA pros how to achieve strategic business outcomes and unleash the power of digital business by analyzing the IoT practices of visionary Chinese firms. Some of the key takeaways:</p><a href="http://blogs.forrester.com/charlie_dai/16-11-03-boost_digital_business_with_the_internet_of_things" title="Read the rest of &#039;Boost Digital Business With The Internet Of Things&#039;." class="node_read_more">Read more</a><div class="categories"><h3>Categories:</h3><ul class="links"><li class="taxonomy_term_28 first"><a href="/category/architecture" rel="tag" alt="See other content with this tag." title="See other content with this tag.">Architecture</a></li>
<li class="taxonomy_term_421"><a href="/category/china" rel="tag" alt="See other content with this tag." title="See other content with this tag.">China</a></li>
<li class="taxonomy_term_11240"><a href="/category/iot" rel="tag" alt="See other content with this tag." title="See other content with this tag.">IoT</a></li>
<li class="taxonomy_term_13744"><a href="/category/software_stack" rel="tag" alt="See other content with this tag." title="See other content with this tag.">software stack</a></li>
<li class="taxonomy_term_13743 last"><a href="/category/strategic_outcome" rel="tag" alt="See other content with this tag." title="See other content with this tag.">strategic outcome</a></li>
</ul></div>http://blogs.forrester.com/charlie_dai/16-11-03-boost_digital_business_with_the_internet_of_things#commentsArchitectureChinaEnterprise ArchitectureIoTsoftware stackstrategic outcomeThu, 03 Nov 2016 09:33:13 +0000Charlie Dai12650 at http://blogs.forrester.comForrester Predictions: Ten Key Developments In Cloud Computing Shape The Industry In 2017http://blogs.forrester.com/charlie_dai/16-11-03-forrester_predictions_ten_key_developments_in_cloud_computing_shape_the_industry_in_2017
<p>I'm pleased to announce that Forrester's cloud computing predictions for 2017 published this morning!</p>
<p>Check out <a href="https://www.forrester.com/report/Predictions+2017+CustomerObsessed+Enterprises+Launch+Clouds+Second+Decade/-/E-RES136262">Predictions 2017: Customer-Obsessed Enterprises Launch Cloud's Second Decade</a>. Our cloud team has gathered 10 key developments in cloud computing that will shape this industry in 2017 -- and what you should do about them today.</p>
<p><a href="https://www.forrester.com/The+Cloud+Computing+Playbook+For+2016/-/E-PLA102" target="_blank">Cloud computing</a> has been the most exciting and disruptive force in the tech market in the last decade, and it will continue to disrupt traditional computing models at least through 2020. Starting in 2017, large enterprises will move to cloud in a big way, and that will supercharge the market. We predict that the influx of enterprise dollars will push the <a href="https://www.forrester.com/report/The+Public+Cloud+Services+Market+Will+Grow+Rapidly+To+236+Billion+In+2020/-/E-RES132004" target="_blank">global public cloud market to $236 billion in 2020, up from $146 billion in 2017</a>.</p>
<p>Cloud platforms from the global megacloud providers like Amazon Web Services, Microsoft, IBM, Google, Salesforce, Oracle, CenturyLink, and SAP will set the pace, accelerating adoption of private cloud and hosted private cloud as well. In 2017, you need to:</p>
<ul>
<li>Get your private cloud and SaaS strategy in shape in 2017 -- start now!</li>
<li>Educate yourself about exciting developments in hyperconverged infrastructure, security, networking, and containers.</li>
<li>Take a fresh look at your regional and industry-specific cloud providers -- specialization is afoot.</li>
</ul>
<p>In the full report, we break down the 10 things you need to know about cloud computing in 2017, and actions to take for each. This essential reading highlights these 10 trends:</p><a href="http://blogs.forrester.com/charlie_dai/16-11-03-forrester_predictions_ten_key_developments_in_cloud_computing_shape_the_industry_in_2017" title="Read the rest of &#039;Forrester Predictions: Ten Key Developments In Cloud Computing Shape The Industry In 2017&#039;." class="node_read_more">Read more</a><div class="categories"><h3>Categories:</h3><ul class="links"><li class="taxonomy_term_421 first"><a href="/category/china" rel="tag" alt="See other content with this tag." title="See other content with this tag.">China</a></li>
<li class="taxonomy_term_12655"><a href="/category/container" rel="tag" alt="See other content with this tag." title="See other content with this tag.">Container</a></li>
<li class="taxonomy_term_238 last"><a href="/category/cloud_computing" rel="tag" alt="See other content with this tag." title="See other content with this tag.">cloud computing</a></li>
</ul></div>http://blogs.forrester.com/charlie_dai/16-11-03-forrester_predictions_ten_key_developments_in_cloud_computing_shape_the_industry_in_2017#commentsChinaContainerEnterprise Architecturecloud computingThu, 03 Nov 2016 05:19:18 +0000Charlie Dai12648 at http://blogs.forrester.comIs IBM Watson WorkSpace The Answer To Our Digital Disorder?http://blogs.forrester.com/craig_le_clair/16-10-27-is_ibm_watson_workspace_the_answer_to_our_digital_disorder
<p>Bouncing among cognitive sessions and weaving though the crowds, it's not clear what hurts the most, my feet or my brain. How much of this are we to believe? What is actually deployable, affordable, and usable by mere humans, and when? The cognitive exuberance at World of Watson (WOW) was certainly exhausting and even by tech conference standards, overplayed. IBM, it's partners, and tech analysts were much better at painting the future vision then how to break that vision into an actionable sequence of steps to be followed.</p>
<p>And that's one reason, IBM's <a href="http://www-03.ibm.com/press/us/en/pressrelease/50847.wss.">announcement</a> of a new collaboration product, IBM Watson Workspace, got my attention. In short, it seems a practical solution to a really bad problem, our Digital Disorder. Not to sound Trump-esk, but our daily digital lives are quickly becoming a disaster. Workspace is a group messaging tool that uses Watson to help and is now available as a "pre-view "version, basically for folks to play with. While release plans are not totally baked, rumblings are that IBM will release it on a Fremium basis- taking a page from fast moving startups. </p>
<p>Does Workspace have a chance? It does and here's why. Expertise routing, recommendations, and personal assistance are the new battleground for collaboration. Let's call it people analytics. It is the last and most important mile of a less then sterling collaboration journey. Or to put it another way, cognitive may be the last hope to relieve the Digital Disorder we have created. .</p><a href="http://blogs.forrester.com/craig_le_clair/16-10-27-is_ibm_watson_workspace_the_answer_to_our_digital_disorder" title="Read the rest of &#039;Is IBM Watson WorkSpace The Answer To Our Digital Disorder?&#039;." class="node_read_more">Read more</a>http://blogs.forrester.com/craig_le_clair/16-10-27-is_ibm_watson_workspace_the_answer_to_our_digital_disorder#commentsEnterprise ArchitectureThu, 27 Oct 2016 17:03:09 +0000Craig Le Clair12624 at http://blogs.forrester.comLoose Lips Sink M&A Shipshttp://blogs.forrester.com/cheryl_mckinnon/16-10-19-loose_lips_sink_ma_ships
<div>
<p dir="ltr"><span id="docs-internal-guid-6dbba4d2-dd52-d9c0-3d23-7e3dfb3db86c"><span>Companies look for merger &amp; acquisitions opportunities to boost their growth. But when confidential information gets exposed, it throws a monkeywrench into their confidential assessments, strategies and negotiations. </span><a href="http://www.wsj.com/articles/salesforces-m-a-target-list-excluded-twitter-1476834470"><span>Recent news</span></a><span> proves this once again. Whether Twitter would be a good fit for SalesForce is a question - but that the news that Salesforce was considering it leaked into the public domain made their decisions harder.</span></span></p>
<p dir="ltr"></p>
<p dir="ltr"><span>Once again - while documents drive deals, vanilla email muddies the waters. Confidential documents distributed via email have few controls. Items can be downloaded, copied, forwarded, or unauthorized users added to the thread. </span><span>Leaks can impact markets, stock value, and invite external investigations. Firms that are serious about protecting this confidential data - which can turn toxic in the wrong hands - must focus on more secure document sharing practices.That's why firms who see M&amp;A as key to their growth strategies must have secure deal room solutions to give them the needed confidentiality for their assessments and negotiations.</span></p>
<p dir="ltr"></p><a href="http://blogs.forrester.com/cheryl_mckinnon/16-10-19-loose_lips_sink_ma_ships" title="Read the rest of &#039;Loose Lips Sink M&amp;amp;A Ships&#039;." class="node_read_more">Read more</a><div class="categories"><h3>Categories:</h3><ul class="links"><li class="taxonomy_term_13503 first"><a href="/category/b2b_0" rel="tag" alt="See other content with this tag." title="See other content with this tag.">#B2B</a></li>
<li class="taxonomy_term_13635"><a href="/category/efss" rel="tag" alt="See other content with this tag." title="See other content with this tag.">EFSS</a></li>
<li class="taxonomy_term_13735"><a href="/category/vdr" rel="tag" alt="See other content with this tag." title="See other content with this tag.">VDR</a></li>
<li class="taxonomy_term_48"><a href="/category/collaboration" rel="tag" alt="See other content with this tag." title="See other content with this tag.">collaboration</a></li>
<li class="taxonomy_term_11244"><a href="/category/email_content_security" rel="tag" alt="See other content with this tag." title="See other content with this tag.">email content security</a></li>
<li class="taxonomy_term_13737"><a href="/category/secure_deal_room" rel="tag" alt="See other content with this tag." title="See other content with this tag.">secure deal room</a></li>
<li class="taxonomy_term_13736 last"><a href="/category/virtual_data_room" rel="tag" alt="See other content with this tag." title="See other content with this tag.">virtual data room</a></li>
</ul></div>http://blogs.forrester.com/cheryl_mckinnon/16-10-19-loose_lips_sink_ma_ships#comments#B2BEFSSEnterprise ArchitectureVDRcollaborationemail content securitysecure deal roomvirtual data roomWed, 19 Oct 2016 14:25:12 +0000Cheryl McKinnon12611 at http://blogs.forrester.comEmerging Technologies To Power Your Systems Of Insight http://blogs.forrester.com/brian_hopkins/16-10-10-emerging_technologies_to_power_your_systems_of_insight
<p dir="ltr"><span id="docs-internal-guid-91498853-af77-9af4-d7af-b86a22b5a558"><span>In 2014, I recognized something was a bit off with all the big data excitement and I started interviewing companies to get to the bottom of it. In 2015, <a href="http://blogs.forrester.com/ted_schadler">Ted Schadler</a> and I published the first of my ideas in the report &quot;</span><span><a href="https://www.forrester.com/report/Digital+Insights+Are+The+New+Currency+Of+Business/-/E-RES119109">Digital Insights Are The New Currency Of Business</a>.&quot;</span><span> In that report, we pointed out what was wrong - big data only focused on how to turn more data into more insight. It didn't say anything about how to turn that insight into more action. In that report we defined a <a href="http://blogs.forrester.com/brian_hopkins/15-04-27-systems_of_insight_will_power_digital_business">system of insight</a>, which focused big data energy on implementing insights in software using closed loops that create action and continous learning. </span></span><span>In this year's Top Emerging Technologies To Watch report, we evaluated sytems of insight technologies that were creating the most change, and we found many. For example:</span></p>
<ul>
<li>
<p dir="ltr"><span id="docs-internal-guid-91498853-af77-9af4-d7af-b86a22b5a558"><span>Insight Platforms: Data management and analytics are not separate technologies anymore. Open source and cloud have made it so easy for vendors to combine these technologies into a platform - but things don&#39;t stop there. Add insight-to-execution technologies like predictive model runtimes and you get a platform that is ideal for building closed-loop systems of insight. Our latest vendor and user surveys indicate that insight platforms are hot, hot. Expect to see more data and analytics tools merge into platforms this year.</span></span></p><a href="http://blogs.forrester.com/brian_hopkins/16-10-10-emerging_technologies_to_power_your_systems_of_insight" title="Read the rest of &#039;Emerging Technologies To Power Your Systems Of Insight &#039;." class="node_read_more">Read more</a>http://blogs.forrester.com/brian_hopkins/16-10-10-emerging_technologies_to_power_your_systems_of_insight#commentsEnterprise ArchitectureMon, 10 Oct 2016 18:05:30 +0000Brian Hopkins12589 at http://blogs.forrester.comEnterprise Architecture Awards 2016 — Enterprise Architecture As A Verb, Not A Nounhttp://blogs.forrester.com/alex_cullen/16-09-19-enterprise_architecture_awards_2016_enterprise_architecture_as_a_verb_not_a_noun
<p>Forrester and InfoWorld set the theme for this year's awards as 'Speed and Responsiveness - And EA". The underlying premise is that business leaders are demanding that their business moves faster - everything from updating digital capabilities to bringing more agility in how firms work with customers and suppliers. In theory, enterprise architecture is a key capability to moving faster. But how can EA programs - traditionally policemen of technology - deliver on this potential? </p>
<p>This year's Enterprise Architecture Award winners show how.</p>
<p>The title of this blog post is taken from the submission of one of our winners - Humana. The exact quote from their submission is:</p>
<p><em>"Humana believes enterprise architecture is primarily a verb, not a noun."</em></p>
<p>But this isn't just a sentiment unique to Humana. All our winners are delivering business results because they embed insight and guidance into the decisions made by their business and IT leaders - enabling these leaders to 'enterprise architect' how they achieve business results. The result? Speed and responsiveness of their enterprise. </p>
<p>Here is how our five winners of this year's awards are doing this. But before I describe them, I must say that every year, it gets harder to select winners due to the range of innovation and impact our judges are seeing. When a judge says of one firm, not selected as a winner "This is a really neat concept, well conceived and executed. This company could do our profession a great service if they published this model!&quot; - then you know there are many outstanding award submissions.</p>
<p><a href="http://www.infoworld.com/article/3121107/enterprise-architecture/the-2016-enterprise-architecture-awards.html"><strong>The 2016 Enterprise Architecture Award Winners</strong></a></p>
<p><strong>Humana</strong>- <strong>Evolving EA through Architecting for Change. </strong></p><a href="http://blogs.forrester.com/alex_cullen/16-09-19-enterprise_architecture_awards_2016_enterprise_architecture_as_a_verb_not_a_noun" title="Read the rest of &#039;Enterprise Architecture Awards 2016 — Enterprise Architecture As A Verb, Not A Noun&#039;." class="node_read_more">Read more</a>http://blogs.forrester.com/alex_cullen/16-09-19-enterprise_architecture_awards_2016_enterprise_architecture_as_a_verb_not_a_noun#commentsEnterprise ArchitectureMon, 19 Sep 2016 12:40:09 +0000Alex Cullen12559 at http://blogs.forrester.comForrester's Top Emerging Technologies To Watch: 2017-2021http://blogs.forrester.com/brian_hopkins/16-09-14-forresters_top_emerging_technologies_to_watch_2017_2021
<a href="http://blogs.forrester.com/brian_hopkins/16-09-14-forresters_top_emerging_technologies_to_watch_2017_2021" title="Read the rest of &#039;Forrester&amp;#039;s Top Emerging Technologies To Watch: 2017-2021&#039;." class="node_read_more">Read more</a>http://blogs.forrester.com/brian_hopkins/16-09-14-forresters_top_emerging_technologies_to_watch_2017_2021#commentsEnterprise ArchitectureWed, 14 Sep 2016 16:24:13 +0000Brian Hopkins12556 at http://blogs.forrester.comThe Documentum Shoe Finally Drops...As ECM Undergoes A Changing Of The Guardhttp://blogs.forrester.com/cheryl_mckinnon/16-09-12-the_documentum_shoe_finally_dropsas_ecm_undergoes_a_changing_of_the_guard
<p>My colleague Craig Le Clair did a <a href="http://blogs.forrester.com/craig_le_clair/16-09-12-top_reasons_the_opentext_acquisition_of_emcs_ecd_will_end_up_as_a_positive_for_customers">nice wrap-up of the long-anticipated news of the divestiture of the Enterprise Content Division</a> (ECD) from the newly merged Dell-EMC entity. The move to spin off the Documentum, InfoArchive and Leap platform was expected, it wasn&#39;t entirely clear over the last few months who the lucky buyer would be. Step up OpenText!</p>
<p>Craig&#39;s post has some thoughtful recommendations for current ECD customers - for today and beyond 2017 - so I won&#39;t rehash these points here: <a href="http://blogs.forrester.com/craig_le_clair/16-09-12-top_reasons_the_opentext_acquisition_of_emcs_ecd_will_end_up_as_a_positive_for_customers">read it for yourself</a>. </p>
<p>Today&#39;s deal, however, caps a rollercoaster couple of weeks in the broader enterprise content management market. Old vendors are merging, divesting, and trying to reinvent themselves in adjacent markets. Just last week, <a href="https://www.microfocus.com/about/press-room/article/2016/micro-focus-announces-intent-to-merge-with-hewlett-packard-enterprise-software-business-segment">HP Enterprise &quot;merged&quot; its information and content management portfolio</a> - including its ECM and information governance products - with MicroFocus (a vendor with little name brand recognition in these markets)</p>
<p>Yet, new vendors are delivering real innovation in ECM. The OpenText acquisition of its key decades-long rival comes on the heels of the announcements from BoxWorks 2016, as well as Nuxeo&#39;s $20M investment from Goldman Sachs.</p><a href="http://blogs.forrester.com/cheryl_mckinnon/16-09-12-the_documentum_shoe_finally_dropsas_ecm_undergoes_a_changing_of_the_guard" title="Read the rest of &#039;The Documentum Shoe Finally Drops...As ECM Undergoes A Changing Of The Guard&#039;." class="node_read_more">Read more</a>http://blogs.forrester.com/cheryl_mckinnon/16-09-12-the_documentum_shoe_finally_dropsas_ecm_undergoes_a_changing_of_the_guard#commentsEnterprise ArchitectureMon, 12 Sep 2016 21:36:20 +0000Cheryl McKinnon12552 at http://blogs.forrester.comTop Reasons The OpenText Acquisition Of EMC’s ECD Will End Up As A Positive For Customershttp://blogs.forrester.com/craig_le_clair/16-09-12-top_reasons_the_opentext_acquisition_of_emcs_ecd_will_end_up_as_a_positive_for_customers
<p>EMC purchased Documentum in 2003 for $1.7 billion, a very high price tag at the time, and did not grow the core business. Today, the Enterprise Content Division (ECD) business unit consists of Documentum, next-generation content platform Project Horizon, and the archiving solution EMC InfoArchive. Core Documentum products include the Documentum platform, xCP and D2, midmarket ECM solution ApplicationXtender, Captiva, and Document Sciences xPression; additional products include Kazeon, MyDocumentum, and eRoom. A mix of aging and newer and aging technology but lots of customers, which is what OpenText seems intent on accumulating.</p>
<p><strong>A Fresh Focus On Documentum Is Overdue</strong></p>
<p>Documentum products received good ratings in five Forrester Wave evaluations, yet never realized their market potential under EMC. Their future with Dell only looked bleaker. OpenText acquisition gives hope.</p>
<p><strong>A Spinoff Was The Best Hope</strong></p>
<p>EMC is set to become a private company as funding for the deal comes from Michael Dell, private equity firm MSD Partners, and investment firm Silver Lake. As we said in November of 2015, Documentum will only prosper if it&#39;s spun into a separate, agile, and more strategically aligned entity. And with OpenText it has.</p>
<p><strong>Customers Should Stay The Course, At Least Through 2017</strong></p><a href="http://blogs.forrester.com/craig_le_clair/16-09-12-top_reasons_the_opentext_acquisition_of_emcs_ecd_will_end_up_as_a_positive_for_customers" title="Read the rest of &#039;Top Reasons The OpenText Acquisition Of EMC’s ECD Will End Up As A Positive For Customers&#039;." class="node_read_more">Read more</a>http://blogs.forrester.com/craig_le_clair/16-09-12-top_reasons_the_opentext_acquisition_of_emcs_ecd_will_end_up_as_a_positive_for_customers#commentsEnterprise ArchitectureMon, 12 Sep 2016 14:40:49 +0000Craig Le Clair12551 at http://blogs.forrester.comHow British Gas Transformed Customer Engagement And Won Our 2015 EA Awardhttp://blogs.forrester.com/charlie_dai/16-08-19-how_british_gas_transformed_customer_engagement_and_won_our_2015_ea_award
<p>Customers' perception of a company depends on their experiences with the organization at every point of contact. Companies can try to change how customers view a brand in a number of ways, such as a new mobile app or an improved complaint-handling process. However, to really improve customer perception, every interaction at every touchpoint must answer questions, suggest new services, and deepen the relationship. Many firms fail to tap into business opportunities that their front-line employees encounter because their processes and technology are antiquated. </p>
<p>Enterprise architecture (EA) programs can lead the effort to address these limitations and deliver benefits to customers. British Gas, one of the winners of the 2015 Forrester/InfoWorld EA Awards, is a firm that seized its opportunity. My recent report, <a href="https://www.forrester.com/report/Enterprise+Architects+Can+Transform+Customer+Engagement/-/E-RES127921">Enterprise Architects Transform Customer Engagement</a>, analyzes the key practices enterprise architects at British Gas made to serve as brand ambassadors and to improve customer satisfaction levels and highlights key lessons for EA leaders. These practices include:</p><a href="http://blogs.forrester.com/charlie_dai/16-08-19-how_british_gas_transformed_customer_engagement_and_won_our_2015_ea_award" title="Read the rest of &#039;How British Gas Transformed Customer Engagement And Won Our 2015 EA Award&#039;." class="node_read_more">Read more</a><div class="categories"><h3>Categories:</h3><ul class="links"><li class="taxonomy_term_13289 first"><a href="/category/api_management" rel="tag" alt="See other content with this tag." title="See other content with this tag.">API Management</a></li>
<li class="taxonomy_term_579"><a href="/category/ea" rel="tag" alt="See other content with this tag." title="See other content with this tag.">EA</a></li>
<li class="taxonomy_term_9378"><a href="/category/big_data" rel="tag" alt="See other content with this tag." title="See other content with this tag.">big data</a></li>
<li class="taxonomy_term_39"><a href="/category/cloud" rel="tag" alt="See other content with this tag." title="See other content with this tag.">cloud</a></li>
<li class="taxonomy_term_11229"><a href="/category/customer_engagement" rel="tag" alt="See other content with this tag." title="See other content with this tag.">customer engagement</a></li>
<li class="taxonomy_term_13704 last"><a href="/category/system_of_engagement" rel="tag" alt="See other content with this tag." title="See other content with this tag.">system of engagement</a></li>
</ul></div>http://blogs.forrester.com/charlie_dai/16-08-19-how_british_gas_transformed_customer_engagement_and_won_our_2015_ea_award#commentsAPI ManagementEAEnterprise Architecturebig datacloudcustomer engagementsystem of engagementFri, 19 Aug 2016 09:15:01 +0000Charlie Dai12521 at http://blogs.forrester.comTame The Beast: Forrester's Insight Platform Vendor Landscapehttp://blogs.forrester.com/brian_hopkins/16-08-09-tame_the_beast_forresters_insight_platform_vendor_landscape
<p>The mix of analysts who showed up to a recent <a href="http://www.cambridgesemantics.com">Cambridge Semantics</a> briefing illustrates a big problem data and analytics technology buyers have - too many data and analytics solutions and a ton of overlap. For example, of the five analysts who came:
</p>
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<li>
<p>One saw Cambridge Semantics as a text analytics tool -- and that is true.</p>
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<p>Another saw it as a search tool -- and that too is true.</p>
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<p>A third viewed it as a cognitive analytics tool -- and that is true as well.</p>
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<p>A fourth came because it was a "BI" tool . . . see my point?</p>
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</ul>
<p>The problem is not that vendors are doing too many things. It's that our old way of thinking about data analytics technology is broken. Labels like <em>search</em>, <em>BI</em>, and <em>predictive analytics</em> have grown stale. For example, Apache Kafka just added in a streaming analytics component; search vendor Maana added in predictive analytics; and BI vendor Looker has a model governance capability. Datameer has shifted its focus from BI-on-Hadoop to data preparation and now, logically, is adding data governance. It goes on and on. Vendors just aren't staying in neat swim lanes anymore. Open source big data technology and cloud have made it too easy to blend capabilities. Need predictive analytics? Just optimize your solution to run R, and voila! Several big-data-as-a-service vendors have done this.</p>
<p>In fact, to see how far this has gone, we ran a survey of 143 vendors in the data analytics market, and we asked what they did. Fifty-five percent said they had data management, analytics, and technologies to help implement insights in software. Forrester calls these <strong><em>insight platforms</em></strong> (see <a href="http://blogs.forrester.com/brian_hopkins/16-05-03-insight_platforms_have_arrived">my blog</a>):</p><a href="http://blogs.forrester.com/brian_hopkins/16-08-09-tame_the_beast_forresters_insight_platform_vendor_landscape" title="Read the rest of &#039;Tame The Beast: Forrester&amp;#039;s Insight Platform Vendor Landscape&#039;." class="node_read_more">Read more</a>http://blogs.forrester.com/brian_hopkins/16-08-09-tame_the_beast_forresters_insight_platform_vendor_landscape#commentsEnterprise ArchitectureTue, 09 Aug 2016 14:35:39 +0000Brian Hopkins12508 at http://blogs.forrester.comInsights-Driven Businesses Are Stealing Your Customershttp://blogs.forrester.com/brian_hopkins/16-07-28-insights_driven_business_are_stealing_your_customers
<p>Is your business digital? Like Domino's Pizza, do you realize that you are not a product or service business, rather you are a software and data business that provides products or services? Do you exploit all of your customers&#39; data to know them inside-out? Are customers flocking to you because you are driving every engagement with insight about them? If the answer to any of these questions is not a resounding, "Yes!", then you are losing revenue and shareholder value.</p>
<p>In Forrester's new report, <a href="https://www.forrester.com/report/The+InsightsDriven+Business/-/E-RES130848">The Insight Driven Business</a>, my colleagues <a href="https://www.forrester.com/Ted-Schadler?objectid=BIO1707">Ted Schadler</a>, <a href="https://www.forrester.com/James-McCormick">James McCormick</a> and I identify a type of business that ignores the &quot;data driven&quot; hype. Instead, <em>insights-driven</em> <em>businesses</em> focus on implementing insights - that is actionable knowledge in the context of a process or decision - in the software that drives every aspect of their business. This is a big shift from most firms that fret over big data and technology. Instead insights-driven businesses focus on turning insights into action. The big data and technology pieces come along naturally as a consequence.</p>
<p>To gauge the economic impact of insights-driven businesses, Forrester built a revenue model that conservatively forecasts insights-driven businesses will earn about $400 billion in 2016; however, by 2020 they will be making over $1.2 trillion a year due to an astonishing compound annual growth rate between 27% and 40%. Given that global growth is less than 4%, how will they pull this off? Plain and simple, they'll do this by understanding customers more deeply and using that insight to steal them from their competition. </p><a href="http://blogs.forrester.com/brian_hopkins/16-07-28-insights_driven_business_are_stealing_your_customers" title="Read the rest of &#039;Insights-Driven Businesses Are Stealing Your Customers&#039;." class="node_read_more">Read more</a><div class="categories"><h3>Categories:</h3><ul class="links"><li class="taxonomy_term_356 first"><a href="/category/analytics" rel="tag" alt="See other content with this tag." title="See other content with this tag.">Analytics</a></li>
<li class="taxonomy_term_12717"><a href="/category/big_data_analytics" rel="tag" alt="See other content with this tag." title="See other content with this tag.">big data analytics</a></li>
<li class="taxonomy_term_12874"><a href="/category/business_insights" rel="tag" alt="See other content with this tag." title="See other content with this tag.">business insights</a></li>
<li class="taxonomy_term_10104"><a href="/category/customer_insights" rel="tag" alt="See other content with this tag." title="See other content with this tag.">customer insights</a></li>
<li class="taxonomy_term_13687"><a href="/category/insight_execution" rel="tag" alt="See other content with this tag." title="See other content with this tag.">insight execution</a></li>
<li class="taxonomy_term_13518 last"><a href="/category/system_of_insight" rel="tag" alt="See other content with this tag." title="See other content with this tag.">system of insight</a></li>
</ul></div>http://blogs.forrester.com/brian_hopkins/16-07-28-insights_driven_business_are_stealing_your_customers#commentsAnalyticsEnterprise Architecturebig data analyticsbusiness insightscustomer insightsinsight executionsystem of insightThu, 28 Jul 2016 19:15:48 +0000Brian Hopkins12484 at http://blogs.forrester.comForrester's 2016 ECM Panel Survey Is Open - Call for Participationhttp://blogs.forrester.com/cheryl_mckinnon/16-07-21-forresters_2016_ecm_panel_survey_is_open_call_for_participation
<p>Forrester&#39;s <a href="https://forrester.co1.qualtrics.com/jfe/form/SV_eX2GgdAOhBGS5bD">survey for ECM decision-makers</a> is open, and we&#39;re looking for your participation! Take this opportunity to provide your perspectives on the key vendors, the challenges, and the opportunities you see in this technology market. This survey is intended for ECM decision-makers or influencers in end user organizations. This is <strong>not </strong>for ECM vendors or systems integrators . . . but vendors and consultants -- we would love it if you could share this survey invitation with your customers. The survey will remain open until end of day Monday August 1, 2016. August 15th! </p>
<p>The survey will take approx 15-20 minutes to complete.</p>
<p><strong>Why is your input important? Forrester uses this data to:</strong></p><a href="http://blogs.forrester.com/cheryl_mckinnon/16-07-21-forresters_2016_ecm_panel_survey_is_open_call_for_participation" title="Read the rest of &#039;Forrester&amp;#039;s 2016 ECM Panel Survey Is Open - Call for Participation&#039;." class="node_read_more">Read more</a><div class="categories"><h3>Categories:</h3><ul class="links"><li class="taxonomy_term_9539 first"><a href="/category/ecm" rel="tag" alt="See other content with this tag." title="See other content with this tag.">ECM</a></li>
<li class="taxonomy_term_13635"><a href="/category/efss" rel="tag" alt="See other content with this tag." title="See other content with this tag.">EFSS</a></li>
<li class="taxonomy_term_584"><a href="/category/enterprise_content_management" rel="tag" alt="See other content with this tag." title="See other content with this tag.">Enterprise Content Management</a></li>
<li class="taxonomy_term_65"><a href="/category/information_governance" rel="tag" alt="See other content with this tag." title="See other content with this tag.">Information governance</a></li>
<li class="taxonomy_term_13675 last"><a href="/category/enterprise_file_sync_and_share" rel="tag" alt="See other content with this tag." title="See other content with this tag.">enterprise file sync and share</a></li>
</ul></div>http://blogs.forrester.com/cheryl_mckinnon/16-07-21-forresters_2016_ecm_panel_survey_is_open_call_for_participation#commentsECMEFSSEnterprise ArchitectureEnterprise Content ManagementInformation governanceenterprise file sync and shareThu, 21 Jul 2016 12:46:06 +0000Cheryl McKinnon12470 at http://blogs.forrester.com