FAQ

Frequently Asked Questions

WHAT IS THE DARK MANOR?
The Dark Manor is Connecticut’s #1 Scariest Haunted House comprised of 3 attractions: The Dark Manor, The Graveyard, and The Catacombs totaling 25 rooms, corridors, and a labyrinth of passageways designed to to maximize one’s fears.

IS IT A RIDE?
No. The journey through The Dark Manor is on foot.

IS IT SCARY?
Yes. The Dark Manor has been voted Connecticut’s #1 Scariest Haunted House.

IS THERE AN AGE RESTRICTION?
The Dark Manor is not recommended for children under 13 years of age and is certainly not appropriate for young children. Matinee shows are available during the day without actors for a family-friendly outing. View our schedule for Matinee hours.

IS THERE ANY SPECIFIC DRESS REQUIREMENT TO ENTER THE DARK MANOR?
No. However, we recommend that you do not wear white or expensive clothing. During your journey it is possible that you might inadvertently or accidentally come in contact with one of our performers or a prop or decoration that has make up or stage blood on them.

DOES ANYONE TOUCH YOU?
No.

CAN I LEAVE THE DARK MANOR IF I FEEL IT IS TOO SCARY?
Yes. There are emergency exits you can use with the direction of a cast member – however, there will be no refund.

SHOULD I BE CONCERNED WITH ANY OTHER LIMITATIONS BEFORE I BUY A TICKET?
Yes. The Dark Manor is not recommended for people with heart or back problems, pregnant women, people prone to seizures or anyone who has any condition that is made worse by fear, anxiety or flashing lights.

HOW MANY PEOPLE GO THROUGH DARK MANOR AT A TIME?
We recommend smaller groups of six or less people. Due to the interactive nature of our scares and the interior spaces, some individuals in groups of larger than six people may not get the full experience.

HOW DO I BUY TICKETS? DO I HAVE TO PRINT THEM OUT AND BRING THEM WITH ME?
Tickets can be purchased online or at the door. Online ticket holders have a separate (and faster) queue for entry to Dark Manor. Online tickets can scanned in print or on a smartphone – Purchase tickets online

WHAT DAYS AND HOURS ARE YOU OPEN?
All season hours and special events are listed on our website – View hours & events

WHAT IF IT RAINS?
The Dark Manor is open rain or shine.

WHAT IF I CAN’T MAKE IT?
Online tickets are valid for 1 visit any time during the 2016 season.

ARE THEIR LONG LINES? DO I HAVE TO ARRIVE AT A CERTAIN TIME?
Depending on the time of of night there may be lines. Lines are longest for the first half of most nights and increase approaching Halloween night. Those arriving at least 15 minutes prior to close are guaranteed entry. Online ticket holders gain priority entry to The Dark Manor.

HOW LONG DOES THE JOURNEY LAST?
A well-paced journey through The Dark Manor is approximately 30 minutes.

IS DARK MANOR WHEELCHAIR ACCESSIBLE?
Unfortunately, due to the interior configuration of the manor, it is not. The Dark Manor does; however, make all attempts possible to serve the needs of those with disabilities. Matinees (daytime) are also available which allow for a more self-paced walk-through.

ARE FOOD, DRINKS, SMOKING OR PHOTOGRAPHY ALLOWED IN DARK MANOR?
Food or beverages of any kind or smoking, traditional or electronic cigarettes are not permitted in Dark Manor. Those who wish to take pictures or examine the sets in more detail can attend a matinee (daytime) and walk the Manor at their own pace.

warning

Due to the terror and fright found within the walls of The Dark Manor, NIGHT HOURS are NOT RECOMMENDED for visitors UNDER 13 or anyone that may be pregnant or that may have a heart or any other medical condition...