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If you’re experiencing problems with your board, don’t worry, we’re here to help. First, check out the troubleshooting guide below including all the helpful videos. If you required further assistance or spare parts, use the contact form below to seek advice. Try to be as detailed as possible and include pictures or videos. Most problems can be easily fixed by following the videos and guide below or by replacing a damaged part which we can ship to you.

If you’re having issues where your board motor is not spinning or one motor is not spinning, watch the video below. The objective of this troubleshooting video is to tell whether the issue is with the motor or with the motor controller.

4 or 7 flashes = controller problem. See the Drive Wheel Is Not Spinning Video below and if the problem persists contact us using the form below.

3 flashes (must pull trigger firstly then wait two seconds for it to flash quickly) = motor or controller connection problem. See the Drive Wheel Is Not Spinning Video below and if the problem persists contact us using the form below.