Kokemus

Senior System Admin and Technical Support | Freelancer

Freelancer
Sep 2012

 Worked over 5000 hours with in the span of 5 years as Freelancer in Upwork.
 Worked on various projects in different technical products and solutions.
 Worked for different customers across the globe and supported various projects and functional activities.
 Working for Microsoft as contractor to provide technical support for the [login to view URL] Premium product.
 Working as IT support consultant for a Medical based organization.

Sr. Technical Support Executive,

Softcell Technologies Limited
Jul 2007
- Jul 2012
(5 years)

 Team leader for the technical team in “Softcell Technologies Limited” over a year.
 Worked as Project leader for Active Directory, SharePoint, and Lotus Notes maintenance project of Softcell at Ingersoll Rand for over four years.
 Deploying, configuring and managing the following products and technologies
1. Microsoft SharePoint Server (MOSS 2007, SP 2010 Foundation and SP2010)
2. Microsoft Exchange Server 2007/2010
3. Microsoft SQL Server 2008
4. Windows Active Directory 2000/2003/2008

Customer Support Engineer

Alfa Consultancy Services
May 2000
- Aug 2001
(1 year)

 Technical support for the Compaq customers and Customer account handling, management and Customer care includes, providing IT needs of technical and product support to the Customer.
 Installation and Troubleshooting of COMPAQ Servers, Desktops and Notebooks.
 Installation and Configuration of Lotus notes Domino Server 4.x and 5.x with customer specification. And troubleshooting and support of Lotus Domino servers and clients.