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We stayed 2 nights here and would certainly come back again. The hotel trains its staff really well and all staff were polite, very helpful, always greeted you with a smile and overall service was excellent. Rooms were very clean as was the whole building. The manager Jimmy went out of his way to help us but all staff were...

One of the newer hotels in the area, I was pleasantly surprised how nice it was. The staff was extremely helpful and friendly. When we had to extend our stay at the hotel because of cancelled plans to Ha Long Bay they were happy to accommodate us and even upgraded our room.
The included breakfast was very delicious which included...

This hotel provides very good service that goes beyond our imagination. We were greeted with welcome drinks and sweet while the hotel manager went through the "do"s and "don't"s in Hanoi.
We felt very safe and well taken care of during our stay there. The hotel staff went beyond their scope of duties such as helping us to book the...

The welcome to Oriental was excellent, Jimmy's service was exceptional. All staff at Oriental were wonderful. My room was beautiful, rose petals just magic. Value for money above average, I will return. Great location in Old Quarter.

This hotel right in the old Hanoï is one the best deal:location,cleanliness,restaurant,service and very reactive staff to make things easy and cool!!
Reception desk Tracy helped us to get a taxi on evening while the street was closed for the night market.
The manager himself took us the following evening to get a complimentary limo to go to the airport.

My friend and I stayed at this hotel for 2 nights and were incredibly surprised by the service. The staff is lovely, kind and generous. They offered us a welcome juice on arrival and even gave us vietnamese coffee as a gift when we left. The room was modern, very clean, comfortable bed and complimentary snacks. The included breakfast (buffet...

The very second we arrived outside Oriental Suites, the general manager, Jimmy Nguyen and his staff eagerly greeted us and presented us with our welcome drinks and local sweets. Jimmy was a delightful fountain of information about everything in Hanoi.
The best part was when he walked us up to our room and surprised us with our wedding anniversary treats-...

Oriental Suites is an all-around winner with the high level of service being the biggest draw. The staff really goes out of their way to check up on guests and make them feel welcomed and taken care of, right down to the GM Jimmy coming out to see me off and offering Vietnamese coffee and coffee filter as a thank...

We chose to stay at Oriental Suites Hotel & Spa due to good ratings and reviews in TripAdvisor. It did not fail our expectations in terms of service, hospitability and room quality. As soon as we checked in, we were explained about the important info in hotels, local services like taxi, tourist attraction places and famous local foods. As our...

We stopped in briefly to grab a drink and were blown away by the service and little extras provided at the Viet Deli ... the decor is welcoming and traditional; would thoroughly recommend - staff so lovely! 5*****

In a great hotel, different things make different properties outstanding. Although Hanoi has a range of hotels to stay, choosing the great hotel that values your money is not an easy task. Serenade – our hotel will be your ideal choice during your time staying in Hanoi. The reason why we can confident like this because we operate our hotel based on three simple criteria: “comfort, courtesy and cleanliness”, which is shown clearly through our service. Our hotel is proud to be one of the best stylist and charming luxury boutique hotels in Hanoi Old Quarter. With the eight handsome stories of building, it has total 45 graceful and tastefully decorated rooms and surely will give you have comfortable feelings. Ideally situated along the Old Quarter Street, from the hotel it just takes you a few minutes walk or drive to restaurants, commercial centre and souvenir shops - everything from the genuine old-time general stores to the sleekest of modern shopping complexes to the unique boutiques and specialty traditional Vietnamese souvenirs. The Serenade is skillfully designed and by far is the finest choice of accommodation for visitors, especially those who wish to be pampered during their holiday and want to have strange feelings - away from home – as the main purpose when you travel. Serenade, in short, appeals to a wide range of tastes and offers everyone some of the real joys through small touches. You can explore the paradise on ground by being the guest of a splendid room, or being "fishman" in a charming bathroom, trying out at a unique restaurant, and enjoy good quality sauna, massage service. All will delight your holiday during your stay here....more less

Additional Information about Oriental Suites Hotel & Spa

Price Range:
RM257 - RM483 (Based on Average Rates for a Standard Room)

Hotel Class:4 star — Oriental Suites Hotel & Spa 4*

Number of rooms: 48

Reservation Options:

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Also Known As:

Serenade Hotel Hanoi

Hotel Style:

#3 Business Hotel in Hanoi

#4 Romantic Hotel in Hanoi

#6 Luxury Hotel in Hanoi

#7 Family Hotel in Hanoi

#7 Spa Hotel in Hanoi

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