Bug Description

I like to do some beta testing on my personal computer. I had the KM C552DS network printer installed and working with Cups 1.5.2 in 12.04; however, after upgrading to 12.10 and cups 1.6.1 the printer does not work. In fact when I send the test page (using ipp://192.168.1.50/ipp) it causes the copier to power off and then it comes right back on. I thought it might be related to the job history error but was not able to get ipp14://192.168.1.50/ipp to work either (it said it could not find the printer). In any case, I figured I would report these errors and hope that things get improved in the cups package. Let me know how I can be of help. Peace - Anthony

p.s. - I also noticed some corruption in the printer status and I'll add a couple screenshots so that you can see that strange behavior.

The upgrade today (perhaps libgtk3.0 - I forget which one seemed to address an issue with network printing) seems to have resolved this issue. I was able to print this morning and the status in the printers window no longer shows corruption. I am still seeing the no history message in the printer feedback at the bottom of the printers window; however, the warning is not showing up in the error log. Looking at the cups error log I am also no longer seeing the error related to cupsfilters.drv. I do continue to receive:

but I consider that another issue and it is not preventing me from printing so I'm less concerned about the color manager warnings and would consider them a separate issue. Please feel free to close this issue as resolved by another issue or not a cups bug as appropriate. If the problem re-surfaces I can create another issue.

Can you please update your system completely at first (to have cups 1.6.1-0ubuntu9) and then try again? Please try both "ipp://..." and "ipp14://..." and turn off and turn on the printer again between the tests.

I upgraded to cups 1.6.1-0ubuntu10 and tried both ipp and ipp14 - both still not working. In fact, none of the protocols work smb lpd, etc. I was attempting to print a test page. The network printer tests show that it is able to find the printer. My best guess is that it is related to either Bad driver information file "/usr/share/cups/drv/cupsfilters.drv"! or the cups-ipp-missing-job-history issue. I've provided updated information via apport-collect -p cups. If you need anything else or have things you would like me to try just let me know. Peace - Anthony

Same here on quantal and Bizhub c200.
The printer seems to communicate with the PC: print job disappears from the spool but printer wakes-up and stucks, so i need to reboot it.
I got same message on error log
[cups-driverd] Bad driver information file "/usr/share/cups/drv/cupsfilters.drv"!

Same issue here with konica c253 - printer hangs after sending any file to it - doesnt seem to matter whcih protocol I use - have to power and reboot printer. Printer is shared printer in office and now I cant use...

Same issue here using fresh Ubuntu 12.10 install with latest updates. Printer is Konica Minolta C552. Client is a Dell D610 laptop.
The print attempts fail and the printer itself actually drops off the network (crashes) with no ping for about 30 seconds. Have tried IPP, LPD, SMB, socket and either the manufacturer's PPD or a generic PPD. Varying results but I've never been able to get a page to print. Cups seems to think the jobs are being sent but printer status is always 'waiting for ...' .

Other network printers seem to work fine (HP Laserjet 4000 for example)

I added precise-updates back into my sources.list and pinned cups-filters to version 1.0.18-0ubuntu0.1. After reinstalling the pinned version, the only difference in packages was the addition of its older dependency, libpoppler19 (and its dependency libtiff4). So that tells me the problem must be in cups-filters (or maybe libpoppler19 or libtiff4).

To anybody else wanting to try: I attempted what I believe to be a safe downgrade by first uninstalling it, pinning it, then reinstalling it. However, in retrospect that didn't seem to be necessary in this case; simply pinning it and updating would probably work fine (however I don't recommend anybody ever attempt downgrades unless they know exactly what they are doing ... and I don't).

FYI - I am still seeing this issue in 13.04. I will try to go back and follow some of the instructions earlier if needed; however, it looks like others have reported more information. Is there anything in particular still needed to help troubleshoot and track down the issue? Peace - Anthony

The problem is that the Konica Minolta PostScript printers have problems with the PostScript produced by Ghostscript. The downgrade of cups-filters makes Poppler being used to generate PostScript.

Please undo the downgrade and follow the instructions of the section "PostScript (PDF) printer chokes on the PostScript (PDF) coming from Ubuntu" on https://wiki.ubuntu.com/DebuggingPrintingProblems. There you also find a workaround to make your printer working with the current cups-filters.

On the BizHub unit referenced in the above Ghostscript bug, investigation by KonicaMinolta UK suggested that this was a firmware bug which has been addressed in the most recent revisions - I've yet to receive confirmation from the user on that, but KM were unable to reproduce the crash on their own test units with up to date firmware.

Having tried umpteen suggestions from numerous sources, including from Konic-Minolta Japan that didn't work, I found an installation method that worked for me and also allowed the Bizhub C220 to print two sided and the setup seems to include all other options!
I seem to have stumbled upon a solution to all the problems I encountered, including printer freeze-up, when trying to print over LAN to a Konica-Minolta Bizhub C220 using the K-M supplied driver with 64 bit Linux Mint 14. The solution I found somewhere buried in some K-M documentation I can no longer find, sorry. Nevertheless, the OpenPrinting installation guide does mention lsb3.2 main under apt-get indexing in the Postscript-Konica_Minolta section.

So, before installing the printer driver, install LSB using Synaptic. It's that simple. The K-M PPD works a charm after that. I did the following to install the driver:
Install LSB through Synaptic to get the distro specific one (the package triggers the installation of other lsb-* items such as lsb-printing)
Under Printers click Add
Select Network Printer
Select the Konica Minolta C360 that shows “AppSocket/JetDirect network printer via DNS-SD”
Click Forward – wait while a driver search opens “New Printer” window
Select “Provide PPD file”
Go to where the “C360_Series_Linux_v10001.0000/CUPS1.2/EN/KOC360UX” file is located
Click Open & Forward/Forward and write the Location if required
Click Apply, and Print test page.
Settings for paper size, one sided/two/sided printing etc. need to be done.