Tuesday, November 13, 2012

The Bureaucracy of WSIB

h the
bureaucracy. I understand that the case managers have been given set guidelines
to follow but some cases just don't fit neatly. Like my husband's case.

He thought he gave them everything they needed
but still they would not allow his claim.

Our family doctor was the first to diagnose his
PTSD. He referred my husband to a physcologist who
confirmed that diagnosis. Then WSIB sent my husband to their physcologist who
also confirmed the diagnosis.

WSIB sent out an investigator to our house to
interview us. He said this was a classic case of PTSD and saw no problems with
the claim going through. He just had to speak to my husbands former supervisor
and co-worker then he would get back to us. We waited a week then my husband
called the investigator who told him they could not reach either of the two
witnesses. We waited another week but still nothing and again nothing.

The Case Manager requested my husband's medical
file. I don't know if that helped or not but she did say she believed he had
PTSD however she would not allow the claim. She said she was doing him a favour
by expediting it to appeals.