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Mission Statement

Our Mission is Direct…
“ …to be the record retention center of choice for the Medical and Business industries by providing, consistent, on-time, friendly, quality service and security to our customer regarding the storage, management and maintenance of their business records.”

Our Philosophy is Simple…

“We Care at O’Hare!”

For over 40 years O’Hare Record Retention Center has thrived under the premise that caring for our customer is what makes the difference. And we model that philosophy by promising the following:

We will never outgrow the ability to give individualized service to our customers

We will never “over promise” to get or keep business

We will keep focused on our core business at all times, the retention and management of our customers’ records

Our Mission is Direct…

“ …to be the record retention center of choice for the Medical and Business industries by providing, consistent, on-time, friendly, quality service and security to our customer regarding the storage, management and maintenance of their business records.”

Janet Smith – CEO

Janet is considered by her employees to be the “conduit” of
the O’Hare organization. Not only does she run the day to day
operations of the overall business, but, once the customer signs the initial contract she, along with Records Manager Sherri Brom, are responsible for making sure the customer’s needs are met and that the relationship gets built and remains solid.