TripAdvisor Traveler Rating:

2.05Cleanliness

3.05Location

2.05Rooms

1.05Service

2.05SleepQuality

3.05Value

2.05

“Free Martin/ Bangor Manager”

Feb 27, 2013Melissa P, South Paris

Pool hours are from 6 am - 10 pm. At 4pm we asked if they could increase the temp. of pool as advertised as heated pool and was told the heater had a hard time heating during cold months and it would take at least 2 hours to increase the temp. We tried dinner at Barnaby's..party of 12 of us were the only ones in there. Service was terrible, waitress forgot some of our coffees/salad...non of us could eat any of our dinner meals, pasta not cooked, sirloin tips smothered in salt etc. Mngr gave us a 10% discount for our meals that we could NOT eat. Total bill 170.00

Read management response to this review.

Management response from HospitalityMgr, Manager

Dear Guest, Thank you for the review. As the General Manager, I find reviews like yours very helpful. After reading your review, it is clear to me we didn't meet your expectations and we do apologize for that. I think some information was relayed to you that was incorrect by perhaps a new staff member. We will re-train them on hotel pool operations. Our pool is one of our greatest assets. The entire brand new pool is on a 24/7/365 electronic monitoring system. On top of that, we test our pool temperature and chemical levels manually 3 times per day. This very new system has prevented fluctuations in temperature since installed. Our log books do not reflect a significant change in temperature over the past several weeks. The pool has a temperature that ranges from 80 to 82 degrees. I am sorry to hear we didn't meet your expectations in the restaurant. Our restaurant and lounge are very popular with hotel guests and locally. I hear compliments on our food and service all the time so your feedback is very important for us to continue to improve. We hope you give us another chance to show you how good we really are. Once again, thank you for your review,Free R. Martin CHAGeneral Manager
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