IoT Support: A Transitioning Workforce

Do you suddenly have more remote workers than you did 2 weeks ago? As a follow-up to my article on IoT support services, it is somewhat ironic that the newest IoT device today is you and I … the human … the remote worker.

Supporting a Remote Workforce

Netfor has transitioned to be a 100% remote workforce (for the time being) while still supporting 24/7/365 – 100% of our clients. I have personally taken 5 calls already today from companies both new and existing clients needing remote worker support – staging and shipping laptops and PCs for remote users, getting them installed and wired at home and ultimately supported via phone and chat so they can remain operational. You likely have other things to attend to right now than migrating your workforce home and supporting their technical needs … let us know if we can help?

Statistics speak for themselves. In 2011 the Aberdeen group did a study that concluded the average high performing field services company maintained an 88% First Run Rate (FRR). At Netfor, we believed 88% was too Read more…