Over 57 reviews forDubuque Ophthalmologists from people just like you.

B

"Wait time after check-in was brief (five minutes if that). The technician doing all the initial measures was very thorough and especially pleasant (

" ...More ). Equipment they use is amazing though, since this was my first eye check, I don't know if they are the current industry standards. The doctor was also thorough and had a good bedside manner. Only thing I didn't care for: Dr

seemed pretty determined to convince me use contacts instead of the low power reading glasses I already own (store boughts) even to the point of putting one in my eye then sending me to have a discussion re: financing with his assistant. This seemed like overkill and rather presumptuous. The assistant (

) appeared neutral re: use of reading glasses vs. contacts and didn't pressure me. I appreciated that considerably.
don't misunderstand these comments, however, my experience was excellent. From check-in to check-out it was a pleasure and I felt I was getting a complete and accurate assessment. I highly recommend them. Just don't be persuaded to choose any corrective measures you don't wish to use.

-Gwendolyn B.

D

"I contacted

after seeing their ads that

was now available for treating both astigmatism and farsightedness, which" ...More I had. I was given a prompt appointment, within a day or two, and found the office to be very comfortable, professional and nicely appointed. There is a 3- to 5-minute video repeating constantly on a big screen TV, touting the effectiveness of the surgery for people like me, with 3-4 glowing testimonials, including how they could see perfectly right after the surgery. The staff members were all very pleasant, and gave every indication that I was a perfect candidate. However, I had the choice of having mid- to distance vision and needing reading glasses, or having mono-vision (where one eye sees distance and one eye sees close up). I made it very clear that I did not want mono-vision, because I had tried it when I wore contacts, and didn’t like it at all. I was perfectly okay with needing reading glasses for reading and computer work, but they gave every indication that I could look forward to being able to drive, enjoy the outdoors, and see the stars again without glasses.
The surgery went very quickly, but wasn’t totally painless: I have small eyes, and the implement they use to keep your eye stationary during the surgery is “one-size-fits-all,” so it felt like they were ripping my eye open to make it fit. Thankfully, that was over quickly, and the entire 10 minutes of the procedure went quickly. I was not able to see perfectly right after the surgery, as some of the people in video had gushed, but I expected it to take time to heal.
I followed their post-op instructions to the letter, but my vision never stabilized. I experienced an infection in one of my eyes, and I strongly suspect that may have prevented my eye from healing correctly. Before the surgery, I could drive without glasses. Today, I have an effective field of vision of about 4-10 feet, depending on the time of day and how many times I blink. I cannot read road signs until I am almost right up on them, and I have to use several different pairs of reading glasses, depending upon whether I am reading a book, at my computer, or just the time of day.
To say that I am frustrated and disappointed is a gross understatement. Because I could not use my computer for extended periods of time after the surgery, I had to drop one of my college classes several weeks later, and my grade in my other class suffered because I was not able to complete my online coursework on time. My work also suffered, because my difficulty in seeing my computer monitor caused me to miss a lot of errors. Although I was adamant that I did not want mono-vision, that's what I have. One eye can focus 2-5 feet, the other sees 10-25 feet clearly).
Several check-up appointments over the next 6 months confirmed that my eyes are completely healed, and what I “see” is what I get. I paid the extra amount for the lifetime guarantee that includes touch-up surgeries, but frankly, I am not willing to gamble on them operating on my eyes again. Now, I am out over $2,000, have worse vision than before, and will have to go back to wearing prescription glasses again.
I'm sure that my age (over 50) is probably a factor, although their sales pitch indicated that wouldn't be a problem at all. But if you are over 50, I would not take a gamble on this procedure, or this organization. You only get one set of eyes...

Complaint Resolution

Local Articles in Dubuque

Quite literally meaning "the science of the eyes." ophthalmology studies the way the eye works. Ophthalmologists care for this incredibly complex and delicate part of the body and the factors that affect its health.

Angie's Answers

Absolutely you have rights to your own medical records. You may have to put it in writing and go through the offices records department. Call and ask to speak with the records department and ask their protocol.

I apologize, but eyeglasses fall under our Eye Care - Optometry which is included in the Health list. Currently, you're enrolled in our Basic membership which only includes access to our Home list.

If you'd like to upgrade your membership to the Plus or Premium plan, we'll be happy to assist you with this search. If interested, give us a call at 1.888.944.5478 and we'll take care of this adjustment. Again, I do apologize for any misunderstanding.

I apologize, but optometrists fall under our Eye Care category which is included in the Health list. Currently, you're enrolled in our Basic membership which only includes access to our Home list.

If you'd like to upgrade your membership to the Plus or Premium plan, we'll be happy to assist you with this search. If interested, give us a call at 1.888.944.5478 and we'll take care of this adjustment. Again, I do apologize for any misunderstanding.

Ophthalmology reviews in Dubuque

A

Rating

“

I knew immediately that I trusted him and his office staff with my visual testing and diagnosis. Dr

performed cataract surgery on my left eye and he and his office professionals were excellent in explaining the procedure, what to expect and detailed instructions for pre-op and post-op. The surgery was totally successful in ...More restoring vision to my eye and I will be having the right eye operated on in a week. The office environment is very professional and state of the art equipment. I would highly recommend Dr

”

- Cynthia J.

C

Rating

“

Overall it's a nice experience but I think I can do better on pricing by shopping around. My wife and I both got new glasses and the cost was close to $500 for each of us. I detest that they don't post prices of the lenses anywhere. Only the frames have prices.”

- Thomas G.

A

Rating

“

Dr. Tybor looked at my eye, got me a prescription, and had me come back the next day. Dr.

examined me that day, and sent me to a specialist. It ended up being a pretty serious condition, but they took great care of me. Both Drs. Tybor and

were super friendly and professional. Even the residents were ...More both awesome to work with. And this comes from someone that is massively anxious about things being near my eye. I'm happy to make them my regular eye doctors now.”

- Jonathan G.

B

Rating

“

We’ve used him for years. It’s convenient, and close-by. The office staff is always good. Scheduling appointments is easy.”

- Elizabeth B.

A

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“

I chose Dr.

after reading several positive reviews about his services from various sources. This was my first visit with him. He did a thorough examination, and I was only waiting a few minutes after signing in for the appointment. Ultimately, everything went well.”

- BILL B.

A

Rating

“

They were convenient and nice. They did a good job with my eyes. I had an eye infection once and they were able to treat me. I typically wait maybe 10 minutes to be seen when I arrive.”

- Christy W.

D

Rating

“

I have power of attorney fpr my Mom and accompanied her to her appointment with Dr.

. He is the only retinal specialist in

. Appointments can, and typically do, require up to 4 hrs of your time (which is told to you ahead of time).
Some of the staff lack customer service skills and are outwardly ...More rude. A few staff are their saving grace by trying hard to establish rapport and provide personable care.
Dr.

is rushed and appears not to want to take the time to field questions or help the patient understand his condition and treatment. He lacks a positive bedside manner and displays an arrogant demeanor.
I was very disappointed in how he interacted with my Mom and me. Several comments he made were either inaccurate and/or irrelevant to her situation. I'm now researching other retinal specialists for my Mom because our overall experience has caused my Mom and me to wonder about his priorities because of the following:
Medicare paid over $2000 for the eye injection he administered to my Mom. That makes one wonder if the decision to provide this treatment is done out of the patient's best interest or the doctor's, especially since this treatment may call for injections every 4 - 5 weeks for up to 2 years, with the primary goal of maintaining current 20/50 vision level, and a small

of improvement in that vision level. For approximately 5 minutes of patient/MD interaction per visit, Dr.

would pocket over $48,000 over 2 years of treatments, while the patient has no guarantee that the treatment regimen will have any positive effect on his current vision level.”

- Becky L.

D

Rating

“

When my two sons and I arrived at Dr.

's office in Irvington, we sat in the waiting room until called into different examination rooms. Without my specific authorization or prior knowledge of need or cost, an excessive number of tests on various machines began to be administered to all three of us. The testing was taking ...More a long time and my patience was being exhausted, especially since my husband was waiting outside for us in the car. Complaining to the assistants supervising the tests, I objected to the need for all of the tests. It got to a point in which I stood up during one of my tests in progress and announced my refusal to take any more tests. When I asked to see the eyeglasses, I was informed that the person managing eyeglasses was not there. Additionally, no contact lenses satisfying the doctor’s prescriptions for my sons were available!

Many months went by until I learned that Dr.

had submitted a claim of over $700 in charges to Medicare and to my supplemental insurance company for services rendered to me. In reviewing Medicare’s report, I noted at least one test that was not administered. Furthermore, symptoms noted, such as dizziness, as the reason for certain tests were news to me! The doctor received his allowable claim payment and later billed me for the $147 that insurance didn’t pay.

Dr.

also submitted similar charges to my son’s insurance carriers, but with the date of service being different for each and incorrect for both.

Before reporting this alleged “farce” to the appropriate authorities, I wanted to review our medical records in order to verify certain dates and to ensure accuracy. Therefore, I made numerous written and telephonic requests to the offices of Dr.

requesting a copy of our records. During one of my calls to his South Plainfield office, I was advised by someone named

that Dr.

was handling my request, but when I asked to speak with him personally, I was told that he was out of the country. (I asked

for her/his last name, but was refused that information.) The phone call ended with my mention of two concerns: 1) the 30-day requirement to satisfy written requests for medical records and 2) my suspicion of alleged fraudulent claims. Shortly after that call, I received a call from Dr.

who apparently was not out of the country. Initially, the Dr. was full of excuses and complained about the time it would take for him to write summaries of my medical records, but at the end of our conversation he said that I would receive my records soon. It’s been over 3-months since my initial request, but I still haven’t received the records. It's my understanding that Dr.

is in violation of the NJ Administrative Code, regulated by the NJ State Board of Medical Examiners, which requires medical records to be delivered within 30-days of a patient's written request.

Specifically as to the effectiveness of treatment, Dr.

diagnosed one of my sons with a stigma in one eye. However, examination by another ophthalmologist reported none even after I questioned the findings. The Dr. diagnosed a cataract on one of my eyes during an earlier vision examination. At the time, he advised that I see him again in six months because the cataract looked like it was close in time to being “ripe” for surgical removal. However, at my next visit, the Dr. reported to me that the cataract was not even close to being ripe.
I reserve drawing any conclusions regarding this matter until I can at least obtain my medical records requested from Dr.