The secure server that powers the TrophyCaseInc.com database and purchase transactions encrypts all payment information that you transmit to us while using our site. This includes your user name, password, billing information, credit card number and expiration date. The encryption process takes all of the personal information and converts it into code that is securely transmitted over the Internet.

We strive to make shopping online a safe and secure experience.

Our servers are managed by professional programmers who are experts in e-commerce security.

SSL encrypts your order information to avoid the decoding of that information by anyone other than The Trophy Case. To check the security of your connection, look at the lower left-hand corner of your browser window after accessing the server. If you see an unbroken key or a closed lock (depending upon your browser), then SSL is active. You can also double-check by looking at the URL line of your browser. When accessing a secure server, the first characters of the site address will change from "http" to "https."

Some versions of browsers and some firewalls don't permit communication through secure servers. In that case, you'll be unable to connect to the server so you won't have to worry about mistakenly placing an order through an unsecured connection. If you can't access the secure server for whatever reason, please place your order by phone or by fax.

If you experience fraudulent use of your credit card as a result of using your credit card to make a purchase through TrophyCaseInc.com on the Internet, you must notify your credit card provider in accordance with its reporting rules and procedures. In addition, please let us know of the problem by phone at 970-245-0984 or e-mail.

We do not sell or rent the information you provide to us online to third parties.

We value our customers and respect your privacy. We collect customer information in an effort to improve your shopping experience and to communicate with you about our products and services. The Trophy Case recognizes that it must maintain and use customer information responsibly.

What kind of information does The Trophy Case collect?

We collect information (such as your name, email address, mailing address, and phone and credit card numbers) that you provide when you place an order. We also maintain a record of your purchases in our online store.

How does The Trophy Case use my information?

When you make an online purchase from The Trophy Case, we use your information to process your order. We will also send you emails to confirm your order, and we may need to contact you via phone, postal mail or email if we have other questions regarding your order.

What are cookies? How does The Trophy Case use cookies on its site?

A cookie is a small data file that web sites often store on your computer's hard drive when you visit their sites. A cookie may contain information (such as a unique user ID), that is used to track the pages of the sites you've visited. We use cookies but do not store personally identifiable information in your cookie.

We use cookies in order to improve your shopping experience. When you visit TrophyCaseInc.com , your cookie helps us keep track of your order as you shop at our site. If you have saved your information with us, your cookie allows us to recognize you when you return to our site and provides you with easy re-ordering process. If you order from us, we also use cookies to monitor and maintain information about your use of our site. If you have not ordered from us, we may monitor and maintain information about your use of our web site in a manner that does not identify you. In either case, this information helps us serve you better by improving our site design, as well as our products and services.

You can refuse cookies by turning them off in your browser. If you turn off cookies, though, we will not be able to track your order or enable you to make a purchase from our site. Nor will we be able to recognize you as a signed up user during your future visits to our site.