A collaboration solution is a term which refers to a category of software designed to enable those working on common programs and platforms achieve their goals. These software applications foster innovation by integrating knowledge management into the business processes, allowing employees to share common information, to improve workforce productivity and creativity. These applications enable individual employees to have more ready access to the information when in need, which also helps solve business problems efficiently. On the basis of their varying levels of interaction, collaboration solutions can be divided into two parts:

Real-time collaborative editing (RTCE) platforms – These platforms are designed for multiple users who can simultaneously edit a single file, like a text-based document, CAD file, graphic content and other work projects.

Version Control platforms – These platforms allow users to edit files in parallel, saving each edit made as a separate file, in doing so, it always preserves the original file.

Collaborative solutions today add capabilities that enhance the working experience but also bridge geographical distances that help remote individuals work together. Enterprises are also taking different approaches while building collaboration solutions; some add a social layer to legacy business applications, whereas others add embedded collaboration tools into new solutions.

Collaboration Solutions Attributes

To be widely used and preferred, collaboration solutions need to possess certain attributes—employees should be able to access them easily, and they should be easy to use, the solutions should be devised with integration in mind, and they should share a common set of functions aimed at collaborative efforts. Hence, collaboration solution development is still an issue because of the socio-technical dimension of collaboration solutions. Collaboration solution designers not only have to address the technical issues that crop up in software development, but have to also take into consideration the organizational aspect and the social group processes.

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