I am wanting to set up a free user version at the moment for our school. They have never had any type of CRM they are going to love this!

I am just wondering with the 12 user limit is that 12 active users, or 12 in total since the creation of the account. Over a period of time it is likely people will leave/move on and I need to be able to tell the school if at some point in the future we may need to move to a paid version because of the attrition of volunteers. If so they may well want to open separate accounts for separate functions.