We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly. We support the following browsers:
Windows:Internet Explorer,
Mozilla Firefox,
Google Chrome.
Mac:Safari.

The restaurant/bar is not huge but the food is... - Review of Hilton Santa Cruz / Scotts Valley

This is a nice hotel in a very pretty, wooded setting. Parking appears sparse at first, but there is more parking up the hill behind the hotel. When I arrived around 7:00 on a Friday evening, it was very difficult to find a spot within walking distance of the lobby, however, there is complimentary valet parking. Free Wi-Fi is also offered & greatly appreciated. The restaurant/bar is not huge but the food is good. Room service is very quick & again, good food. Front desk staff was very pleasant upon check-in.

Stayed September 2012, traveled solo

Value

Location

Sleep Quality

Rooms

Cleanliness

Service

Was this review helpful?Yes

Problem with this review?

Ask Labbymom about Hilton Santa Cruz / Scotts Valley

This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

Only place I stay in Santa Cruz. Great rooms, great service. Great happy hour, try the appetizers all good. Close to everything. Staff in the bar and at the front desk bend over backwards to make you feel welcome.

Stayed September 2012

Value

Location

Rooms

Cleanliness

Service

Was this review helpful?Yes1

Problem with this review?

Ask Dwitherell about Hilton Santa Cruz / Scotts Valley

This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

I stayed at this facility for a work conference. I had a room on the first floor. Rooms were clean enough, though the hotel should probably invest in some Febreze. Parking was easy. The location was just off the highway, making it easy to travel to San Francisco, Pacific Coast Highway and Monterrey. Food was pretty standard, a bit expensive. I would stay here again if I needed a place to sleep and shower. I would not pay more than $250 for this room. Wifi reception was terrible on the first floor.

Room Tip: My first floor room had spotty wifi reception.

See more room tips

Stayed September 2012, traveled on business

Value

Location

Sleep Quality

Rooms

Cleanliness

Service

Was this review helpful?Yes

Problem with this review?

Ask Masontravel about Hilton Santa Cruz / Scotts Valley

This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

Stayed here for a couple of days this summer. Wanted to stay in or near Santa Cruz and there did not appear to be many quality options. So stayed here, knowing it was a little way out of town. The hotel is surrounded by trees, and not far from some stunning Californian coastline.

At check in, was offered a room on the 4th or 6th floor (there are 6 floors). What I was not told was the 6th floor room was in a distant part of the hotel so involved taking 2 elevators and a fair walk – not great if just as you were leaving for the day you realised you left something in the room!

Staff were helpful, with one exception. I had left the breakfast vouchers I had as part of my rate inn the room, and the lady at the front desk didn't bother to confirm what rate I was on so just handed me the standard voucher (for a Continental buffet) rather than the full breakfast. This in spite of my explaining we had the breakfast rate.

The room was comfortable enough and quiet, as I had requested. Bathroom on the small side.The hotel is a fair way out of Santa Cruz and taxis were not that easy to find in Santa Cruz – despite being told it would be 10-15 minutes we generally waited 45-75 minutes. This for a journey of 10-15 minutes!

There is a restaurant on site with standard buffet at breakfast.

Did not think the hotel was particularly good value, but that reflects the lack of quality alternatives in the area. If I were to return I would probably stay further away and get something nicer for the same price.

Room Tip: only take a 6th floor room if you are prepared for a long walk to your room.

See more room tips

Stayed July 2012, traveled with family

Value

Location

Sleep Quality

Rooms

Cleanliness

Service

Was this review helpful?Yes1

Problem with this review?

Ask jc11235 about Hilton Santa Cruz / Scotts Valley

This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

My daughter and I came to Scotts Valley because she had a job interview in Santa Cruz. The day of the interview we discovered that we had left the lights on in our rental car. At that point my daughter only had 30 minutes to make it to the job interview. We went to the front desk clerk who immediately contacted their facility person who came with jumper cables to help us start the car. Unfortunately the cables were too short to reach the car's battery. The facility person then found a landscaper on the property who had a longer set of jumper cables. Long story short, they put the two sets of cables together and started the car battery for us. Thanks to the staff my daughter made it to her job interview on time and we avoided the charges for a cab which might not have been able to get her to the job interview on time

Stayed September 2012, traveled on business

Value

Location

Sleep Quality

Rooms

Cleanliness

Service

Was this review helpful?Yes

Problem with this review?

Ask 3Edennina about Hilton Santa Cruz / Scotts Valley

This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

Stopped at the Hilton Santa Cruz at the end of a family tour of California, August 2012. We had pre-booked a suite, which was spacious and very comfortable. (A word of warning, though - the pull-out bed is really only designed for children, as the mattress is thin! The hotel staff were very helpful and provided an extra mattress for it). The hotel layout is a little strange - it's built on the side of a hill, so you have to take an elevator, walk a way and then another elevator to get from the lobby to the top floor - but the upside is that it was really quiet! The pool was a big draw and the area was clean and regularly tidied. The restaurant was really excellent and had a good selection of choices. My only grumble was a problem parking one night, when the hotel was hosting a wedding, and I had to park a long way from the room. Overall, we were really pleased with the hotel and service, and would easily recommend it.

Stayed August 2012, traveled with family

Value

Location

Sleep Quality

Rooms

Cleanliness

Service

Was this review helpful?Yes

Problem with this review?

Ask Mike T about Hilton Santa Cruz / Scotts Valley

This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

Easy access and great rate for a last minute booking. They are very pet friendly with no pet deposit. Quickly responded to a minor issue, and the beds were super comfy. Great value and ample parking. Solid in all categories and would stay there again.

Stayed September 2012

Value

Location

Rooms

Cleanliness

Service

Was this review helpful?Yes

Problem with this review?

Ask zeppo33 about Hilton Santa Cruz / Scotts Valley

This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

TripAdvisor is proud to partner with Expedia, Booking.com, Priceline, Hilton Hotels, Orbitz, getaroom.com, Despegar.com, Hotels.com, Agoda, Odigeo and Tingo so you can book your Hilton Santa Cruz / Scotts Valley reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.

Also Known As:

Hilton Santa Cruz / Scotts Valley Hotel Santa Cruz

Hilton Hotel Santa Cruz

Owners: What's your side of the story?

If you own or manage Hilton Santa Cruz / Scotts Valley, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.

* TripAdvisor LLC is not a booking agent and does not charge any service fees to users of our site... (more)

We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly. We support the following browsers:
Windows:Internet Explorer,
Mozilla Firefox,
Google Chrome.
Mac:Safari.

TripAdvisor LLC is not responsible for content on external web sites. Taxes, fees not included for deals content.