Customer Experience Management (CEM) in Telecoms World Summit 2013 will draw together highly-regarded expert speakers from across the ecosystems of telecommunications industry and CEM platform providers to present to you the latest key trends and approaches taken and practiced in Customer Excellence Management in Telecoms. The highlights of the summit will be Case Studies and Perspectives to be shared by telecoms operators on the benefits they have obtained from implemeting CEM and the key challenges they have encountered.

Listen to Presentations and Case Studies for These Important Topics:

Optimizing the Customer Experience for the Digital Age

Latest Trends and Thinking on Managing the End-to-End Customer Experience

Profiting from Implementation of An Effective CEM Strategy

Creating A Customer Centric Organisation

Using Customer Experience as the Starting Point in A Successful Business Strategy

Building the Ultimate Customer Experience Framework

Building A Culture of Customer Centricity and Continuous Improvement Based on Customer Feedback

Managing Customer Expectations to Improve Customer Satisfaction

Creating and Sustaining Meaningful Experiences Across the Customer Lifecycle using Customer Centric Data

Moving from Descriptive to Precise Measures and Quantifiable Commercial Results