What a year! 2018 brought us deeper advancement in AI, with features like voice, predictive actions and bots becoming more commonplace. We also saw customer experience move to the forefront of nearly everything, bringing much deeper levels of personalization into our day-to-day lives — both personal...

Private sector economists polled by the central bank raised their inflation estimates for 2018 until 2020 due to continued elevated inflation expectations, but most were optimistic of easing price pressures if government will not delay anti-inflation measures.

U.S. Treasury Secretary Steven Mnuchin said on Sunday it will be harder for countries to get waivers on Iran oil sanctions than during the Obama administration and dismissed concerns that oil prices could rise, saying the market had already factored in the losses.

Amazon has bought a US firm that makes high-tech doorbells in a move expected to help the online retailer improve how it delivers parcels. Ring makes doorbells that record live videos of customers' doorsteps, then sends the videos to their smartphones. The doorbell could help Amazon cus...

The Spheres, Amazon's trio of steel-and-glass greenhouses crammed with more that 400 different plant species, will officially open on Monday. While Amazon (AMZN) has been conducting a public search for its next headquarters, the company was also putting the finishing touches on its original home bas...

Betsy Sanders, an author of the best-selling book entitled Fabled Service: Ordinary Acts, Extraordinary Outcomes, said that "Service, in short, is not what you do, but who you are. It is a way of living that you need to bring to everything you do, if you are to bring it to your customer interac...