Shop Summary:I am relatively new to the biking community and the shop seemed very decked out with all the appropriate gear and accessories. Everything that I wanted/needed and requested was there.

Customer Service:My boyfriend bought me a bike for Christmas and to his embarrassment, purchased a bike from a major department store that had put it together "all kinds of wrong." On Christmas morning he opened the garage door and I found a beautiful bike with a big red bow and a flat tire.
We took the bike to the original bike shop in saddle brook on route 46, Mel, the owner greeted us immediately and diagnosed much more than a flat tire on the death trap that had been given to me.
Mel said we could wait for the service but we chose to run errands instead.
Upon returning, Mel had changed two faulty tire inserts, turned the front tire the right way, fixed my non-functioning breaks and placed the bike on a trainer to educate me on my new bike.
They just don't make customer service like this anymore and it was an absolute pleasure to meet Mel. As I am new to the biking world, I am unsure if what he charged us for his detailed inspection and repair were appropriate, but it seemed like pennies compared to what the hospital bills may have been should I have had a major accident. I have no doubt that my boyfriend and I will return here in the future for our biking needs.

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Review DateJune 6, 2014

Overall Rating 5 of 5

Customer Service Rating 5 of 5

Technical Expertise Rating 5 of 5

I visit this shop:Once a year

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Reviewed by: Doreen B
,
Weekend Warrior

Shop Summary:Buy a good bike from a reputable bike shop and you will have a great experience for your entire cycling life.

Customer Service:Mel and team are the best. He knows rides and riders and can recommend just what you need based on your style of ride. But you must go in person to get truly fitted for the best bike for your needs.

Other Comments:Mel and team are the best. He knows rides and riders and can recommend just what you need based on your style of ride. But you must go in person to get truly fitted for the best bike for your needs.

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Review DateAugust 30, 2013

Overall Rating 5 of 5

Customer Service Rating 5 of 5

Technical Expertise Rating 5 of 5

I visit this shop:Every few months

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Reviewed by: Rodger Ludwig
,
Weekend Warrior

Shop Summary:I started going to this shop about 30 years ago when my son was first into BMX riding. At that time, Mel sold me a quality bike at a fair price. He backed up my purchase with good service when ever I needed it.

Over the years since, I've purchased other bikes and various bike related products from this shop. I've always been treated fairly and professionally. When you talk to the Mel who is the long time owner, it's like having a "friend" in the bike business.

I have always respected Mel's recommendations, and would definitely recommend this shop.

Customer Service:First Class

Other Comments:When you need help, Mel is there to help.

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Review DateSeptember 11, 2011

Overall Rating 1 of 5

Customer Service Rating 1 of 5

Technical Expertise Rating 3 of 5

I visit this shop:Once a week

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Reviewed by: jake
,
Weekend Warrior

Shop Summary:I always go in wanting something I did research on and am comfortable with. Then im steered in a different direction. For any beginners beware, mel is going to use his cheap car salesmen method on you. He's going to want to sell you somthing that will drop in price if he doesn't get it off his floor soon. He Doesn't treat his customers fairly and has bad people skills. How can he (the shop owner) ignore a paying customer. Beware, and make sure you do research that way you wont leave his store with whatever he tricked you into getting. All the other employees are very friendly and helpfull. Suck they have such a terrible boss. Bike shops who barely stay afloat should try to conduct honest business habits.

Customer Service:Good luck

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Shop Summary:I love this shop. Mel and his wife are great. Years ago when I went looking for bikes for my kids, I dropped in a few different shops in the area. One was run by a foreign guy clearly uninterested in helping me pick out a bike. One was just plain useless. But Mel clearly wanted to help me. Since then we've been back for bikes for me and my wife as well as new bikes as the kids outgrow the old ones. Mel and his staff of bike rats are always maximally helpful, even for dopey things like helmets that have lost their clips. Great for tune-ups, too.

Sure, you can get bikes cheaper elsewhere, like at Toys 'R' Us. A friend of mine bought a bike for his kid where they'd assembled the handlebars on backwards -- just what you want from your bike store, right? You may pay more at Mel's, but it's worth it. You can always hand the bikes down to another kid.

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