Operationally this company is way behind the times, their payroll matrix processes are based on a set level from prior years and do not account for seasonality or traffic increases, they have no real shipment-tracking method, constant issues of miscommunication from the company regarding Custom Print orders, and their training program for Store Managers is completely inadequate and unrealistic.

Advice to ManagementAdvice

Before continuing to add new stores, invest money in your currently operating stores and ensuring that HQ is providing the most stream-lined process it can to ensure maximum employee and customer satisfaction.