If you are sure you are connected to the Microlab network and you are not using a VPN, please try removing the printer from the “Devices and Printers” list in Windows and adding the printer again following the guide steps at microlab-eindhoven.nl/how-to/

Sure. Ring the bell at the gate, tell the receptionist who you are and why you’re there, the gate will open and you can use the docks. Please do not park at the loading docks too long, so other members can use them as well.

No. If you need a couple of screws every now and then, ask Chris, he’ll help you out. But in general all materials and parts should be provided by members themselves. Wood can be ordered at Jongeneel, Baars & Bloemhof etc. who deliver at our loading docks.

We charge extra for use of the CNC machine. We also expect a maker to have a basic set of hand tools and a screw machine. You can borrow ours incidentally, but this should not become a habit. Anything you use with our power tools that wears down (sanding pads,drills etc.) should be provided by you.

No, sorry, there’s not. If our printers need the toner replaced, please contact us by sending a WhatsApp message to 06 – 14609109. If you use your own printers and need to dispose of toner cartridges, please do so in an eco-friendly manner.

Did you follow all the instructions in the installation manual to the letter?! Please don’t take shortcuts. 8 out 10 times that we are requested to help, all we had to do was follow the instructions accurately.

If you are using a Mac you need to have the papercut app installed and running.

Make sure you’re on the actual “Microlab” wifi network, not on the Microlab Guest network.

Disable your VPN or proxy if you have any. You cannot print to our printers while you are on a VPN connection.

Make sure you are using the name servers assigned by the Microlab network. If you set your own nameservers (to 8.8.8.8 or 8.8.4.4, for instance), printing will not work.

If you go to print.microlab-eindhoven.nl/user and enter your printer credentials, you should be able to see the document in the queue. If not, make sure you follow all the other bullet points, then contact us by sending and email to [email protected]

Make sure you are doing every single step in our instructions. We found that often people skip step 4.h. Please select “Have Disk” and select the driver that you downloaded: Driver_Folder >Windows > 64bit > XP and newer > OEMSETUP.inf

It might be. The speed of wifi depends on the usage throughout the building. Of course, we will strive to keep it as fast as possible. Fixed ethernet connections are 20/20 Mbs by default. If you need ethernet to be faster, send an email to [email protected] for options.

As a basis all our members get access to the Microlab wifi network. All offices also have a VLAN (per office) with a 20/20 Mbs internet connection. Support on ICT is on a best-effort basis and can be reached at [email protected].

If you need any upgrades from this standard, please see contact [email protected]l for a price list as the options depend on your membership type and where in the building you are.

Perhaps you have reached the maximum number of members you can register? If so, you can remove people who are no longer part of your team to free up a slot. If this is possible, please send an e-mail to [email protected] we’ll help you out.

You can book a meeting room through my.microlab-eindhoven.nl or use the tablet next to a meeting room door. You can do this months in advance, or seconds before you use the room, as long as it has not been booked already.

There’s a big bicycle storage on the side of our building which you can use for a one time deposit of €12,50. For more information, please see https://www.mobility-s.nl (Sadly, this site is only available in Dutch…)

To see your invoices, please login to MyMicrolab at https://my.microlab.nl and then click on your name in the top right corner to open the menu in which you’ll see the Invoices link. Note: if you don’t see the link, you are not the primary member and cannot see the invoices.

Are you connected to the Microlab WiFi network? You have to be connected to the Microlab WiFi network to print. (Note that Microlab Guest is notthe same network.)

Do you have an active VPN or Remote Desktop connection? The Microlab printers will only work if you are connected directly to the Microlab network. In order to print, you will need to turn off any VPN you are running.

Did you manually set a DNS server? If so, the Microlab printers and meeting room presentation software will not work.

TIP: a quick way to test if the problem is either #2, 3 or 4 is to go to: http://darkblue5.microlab.nl. If that page loads, you are connected to the Microlab WiFi without a VPN and the printers should work. If that page does not load, you are either on the wrong network, are using a VPN or are somehow getting your DNS from somewhere other than our servers.

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