Support overview

Coraid support keeps you up and running

Coraid advanced support provides direct access to the Coraid Technical Assistance Center (TAC), regardless of severity, for the fastest possible time to resolution. There are no priority levels that you must cycle through to get access to a senior level engineer. The Coraid TAC engineer that starts your case will manage it through to completion, even if additional resources are needed, ensuring your support experience is as smooth and productive as possible.

Support Options

Coraid Advanced Support

All firmware and software updates (only for appliances with support plans)

Resource guides and best practice documentation

Online case creation and progress tracking

Zero Hour Support Add-on

Coraid Zero Hour Support Add-on is an innovative customer service offering based on the Coraid proprietary disk portability technology, which allows drives to be swapped between arrays for upgrades, service reconfiguration, data transfers, or disaster recovery. Coraid takes advantage of this design to provide customers with a unique service offering that enables immediate replacement for hardware-based failures in the field. Rather than wait for part delivery and technician arrival, Coraid customers can simply remove disks from a failed array and place them into an onsite hot-spare array for immediate recovery and restored access to data.

For more information about Coraid's support options, please contact us.

Professional Services

Accelerate your Ethernet SAN deployment with Coraid professional services

Coraid’s professional services are designed to help customers accelerate their adoption and maximize the capabilities of the Coraid EtherDrive platform. Covering a wide range of engagements from basic on-site knowledge transfers to custom-built system deployments, Coraid services help customers optimize performance, reduce risk, and realize the full benefits of Ethernet SAN.

"Without question, working with our Coraid Support Engineer was by far the best technical support experience I have ever had. His knowledge of the product and managing of our case through the various resources we needed was critical to resolving it as fast as we did."