Trillian Software

As a business and HIPAA-compliant clinical instant messaging solution, Trillian streamlines and centralizes employee communication across organizations without losing track of a single conversation. With disk-level, file-level, and TLS 1.2+ encryption, Trillian makes sure that all communication is secure when data is in transit or at rest. Key features include instant messaging, group chats, document and image sharing, landline messaging, and notifications and alerts.

Trillian centralizes and stores all groups chat messages, which helps organizations build a shared knowledge center for new and current employees. Users can track multiple conversations by using presence and unread indicators to determine which conversation is most important. In addit...

This solved a very hard problem for us. Our practice management system has a communication module, but it only goes Tx to front desk, the front desk can't reply! We needed to have a running conversation between tx and the front, and also for different people to interact privately or without conversation. We love working with this. Setting up was easy easy easy and tech support has been great with everything.

Pros

We love the ease of communicating safely across the office and when we are out of the office. The HIPAA compliant feature makes this a great tool for staying connected in a place where we would otherwise be running around on foot!

Cons

The PC chat window is a little confusing for us at times. We use different chat groups for different purposes and if someone is looking at the wrong group window they may not see what they want or may write in the wrong setting. It's not bad, but a highlight of what the window is might help. Also, I'd love to be able to set different sounds for different groups and users so I know what I have to jump for and what I can ignore for a while. I have to monitor activity, but don't always need to respond so I'd like to set sounds so I know what's what.

Unable to edit main group (we have two companies under the same umbrella), we'd like to change the name of the main default group to be more encompassing. Chat Disclaimer is sent with every message or none. We are wanting to send a disclaimer to each user at least once. Ideally, every time a new chat window between users is opened it should appear once. The price is steep, every year is getting harder and harder to justify the cost to my board with lesser costly options like Microsoft Teams, etc.

Reasons for Choosing Trillian

Easiest ability to use with tried and true track record.

August 2019

Luis from MFS

Verified Reviewer

Company Size: 201-500 employees

Industry: Consumer Goods

Time Used: Less than 2 years

Review Source: Capterra

Ease-of-use

4.0

Value for money

3.0

Customer support

5.0

Functionality

3.0

August 2019

Simple to use

it is really fast and reliable

Pros

It is easy to set up users, and add new contacts to the list

Cons

it doesn't have a video chat or audio chat option

Reasons for Choosing Trillian

It is easy to migrate from the old IM that we had

March 2020

Philip from Zenfolio Inc

Verified Reviewer

Company Size: 51-200 employees

Industry: Internet

Time Used: More than 2 years

Review Source: Capterra

Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

March 2020

Trillian is a great way for a team to comminucate

Improved communication within a team.

Pros

Trillian is a great solution for a team to communicate.

Cons

Integration with third party apps was not easy to figure out.

August 2019

Thomas from New England Bride

Verified Reviewer

Company Size: 11-50 employees

Industry: Publishing

Time Used: More than 2 years

Review Source: Capterra

Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

August 2019

Easy To Use and train up

Needed a simple and easy to use app that didn't require my IT department to hand hold existing users and provide extended training for new users as we have many ever changing off-site contributors.

Pros

Very easy to use and new users pick it up quicker than most apps. Plus, continual upgrade & updates make Trillian the best instant messenger for business.

Cons

Do not believe Trillian has any functional flaws- Only suggestions have been minor cosmetic changes which they usually respond to in a timely fashion.