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Returns & exchanges

RETURNS
Any return / exchange of products must be subject to our prior agreement, please contact us by Email before any return.
The return will have to be made obligatorily and exclusively in follow-up (Letter-followed, colissimo assured to the height of the value of the returned merchandise -we will not be held responsible for the loss of your parcel, moreover ensuring to the level of the goods sent , You will be covered in the event of loss by La Poste) and with the return receipt filled or a copy of your order / delivery, otherwise we will not be able to refund / exchange the returned item (s).

After the return of the product and its acceptance (ie all conditions of return have been respected), we promise to exchange it on receipt (subject to our available stock) or to refund it to you Within 15 working days (by Paypal, if your payment has been made through this, or by direct reimbursement from payments by CB or purse, or by check for other payment methods).
Only products that have not been laundered, worn, or used, and which have been sent in follow-up (Letter-followed or colissimo insured up to the value of the returned items) will be reimbursed.

WITHDRAWAL
You have a right of withdrawal of 7 days provided for by law, we grant you 8 working days (Monday to Saturday) from the date of availability of the goods to return the items to us, postmark La Poste faith. In this context, items must not have been worn, washed, used and returned to us in their original condition and packaging. The expenses of redirections being at your charge (free if you bring them back to our workshop / depot or in one of our partner stores on the 47, attention only on appointment).

EXCHANGE
We grant you 15 days from the date of availability of the goods to return the items to be exchanged, stamp of La Poste. In this context, the items must be returned to us, new, complete, with all their accessories and in their original condition and packaging. The shipping costs will be reimbursed.
In the case of articles exchanged, the name must be identical and we will bear the cost of its shipment.

RETURNS
Any return / exchange of products must be subject to our prior agreement, please contact us by Email before any return.
The return will have to be made obligatorily and exclusively in follow-up (Letter-followed, colissimo assured to the height of the value of the returned merchandise -we will not be held responsible for the loss of your parcel, moreover ensuring to the level of the goods sent , You will be covered in the event of loss by La Poste) and with the return receipt filled or a copy of your order / delivery, otherwise we will not be able to refund / exchange the returned item (s).

After the return of the product and its acceptance (ie all conditions of return have been respected), we promise to exchange it on receipt (subject to our available stock) or to refund it to you Within 15 working days (by Paypal, if your payment has been made through this, or by direct reimbursement from payments by CB or purse, or by check for other payment methods).
Only products that have not been laundered, worn, or used, and which have been sent in follow-up (Letter-followed or colissimo insured up to the value of the returned items) will be reimbursed.

WITHDRAWAL
You have a right of withdrawal of 7 days provided for by law, we grant you 8 working days (Monday to Saturday) from the date of availability of the goods to return the items to us, postmark La Poste faith. In this context, items must not have been worn, washed, used and returned to us in their original condition and packaging. The expenses of redirections being at your charge (free if you bring them back to our workshop / depot or in one of our partner stores on the 47, attention only on appointment).

EXCHANGE
We grant you 15 days from the date of availability of the goods to return the items to be exchanged, stamp of La Poste. In this context, the items must be returned to us, new, complete, with all their accessories and in their original condition and packaging. The shipping costs will be reimbursed.
In the case of articles exchanged, the name must be identical and we will bear the cost of its shipment.

Shipping policies

In France, we ship in letter followed, relay-packages or DPD.
We remind you that the letter-rate items followed do not contain any insurance, so in case of loss, we will not refund or return items not received.
That said, to this day, all our letters have been received by their recipients.

When purchasing multiple items or different versions, the shipping costs may be higher than the actual cost, in which case a refund of the overpayment will be automatically made upon shipment of your order. Do not hesitate to ask us for the creation of a personalized article with the weight adjusted shipping costs.

Shipping around the world according to postal rates in force according to the weight of your shipment, the consignments are made in letter or priority international package followed but without insurance, for a registered mail with follow-up with insurance or a estimate of the shipping costs, please contact us beforehand.

For an order of several items or large quantity, do not hesitate to ask us for customization (an article to the shipping costs adjusted according to the weight will be created).

Additional policies

Sample on request (depending on items).
Prices reserved for professionals with SIRET (contact us by letting us know, orders are only made by email)

We take intellectual property concerns very seriously, but many of these problems can be resolved directly by the parties involved. We suggest contacting the seller directly to respectfully share your concerns.