Generating and Modifying Passwords

As a Reseller, you would have to assist your Customers, if they happen to forget their Username / Password for accessing their Control Panel. In such cases, there are 4
methods available for you. You can select any of the following methods to help your Customers login to their Control Panel:

This method is useful if a Customer has forgotten his Password and is also unable to get the Password reset instructions via email. As a last step, you can change his Password and provide him the
same.

To login to your Customer's account

In the Customer Details view that follows, click the Login to Panel button.

This will present you with the Login to Panel button to login to the Customer account. Alternately, you can click on Copy Link and use the provided link to access the Customer account in a different browser.

Note

This link would be effective for 1 minute only.

The link can be used only once to login to the Customer account.

Note

The notification mails mentioned in the first 2 scenarios above will always be sent, irrespective of what mail preferences you have chosen for your Customers.