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Tuesday, 17 July 2018

Finnair named as ‘Best Airline in Northern Europe’ for the 9th year in a row by Skytrax

For an amazing ninth year in a row, Finnair has been awarded the mantle of 'Northern Europe’s Best Airline' by Skytrax at the World Airline Awards event in London today.

“It is a truly an honour to receive this prestigious award for the ninth consecutive year,” said Piia Karhu, SVP, Customer Experience at Finnair. “This award demonstrates the great work our entire team has done to focus on making the customer and travel experience as pleasant and comfortable as possible.”

“We have also taken important steps in continuing to develop and refine key areas of our travel experience through the entire customer journey and we have seen very favourable developments in our customer feedback and NPS score,” adds Karhu.

"Finnair achieved a remarkable success winning this top accolade as the Best Airline in Northern Europe for the ninth successive year,” says Edward Plaisted, CEO of Skytrax. “The airline is truly a customer favourite as it continues to expand its popular network of routes between Europe and Asia." The World Airline Awards by Skytrax are based on an independent survey of over 20 million passenger entries taken between August 2017 to May 2018 and covered 335 airlines.

The World Airline Awards by Skytrax are regarded as the primary benchmarking tool for passenger satisfaction levels of airlines throughout the world. The passenger survey analyses customer satisfaction for the overall airline passenger experience, at both the airport and on board the aircraft: check-in to boarding, seat comfort, cabin cleanliness, food, beverages, in-flight entertainment and staff service.

Chief Aviation Correspondent.
Jason has many years experience of the aviation and media industries. He has written numerous articles, reports and features for various publications and is the author of a number of both nonfiction and fiction books.

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Meet the team

Jason Shaw.

Jason Shaw's love of the aviation industry started at a young age when he used to watch the whirlybirds of Bristow Helicopters coming and going from the garden of his Surrey childhood home. Since those days he's worked in a number of key areas within the aviation industry from airlines, travel agents, holiday companies and product selection to reporting on it for local radio and making video travel brochures.

Jason is also an experienced broadcaster, having presented on radio, television, corporate videos and video travel brochures. He's an avid writer and written a number of books, articles, features and reports. He also loves to travel and his favourite destinations include Port Douglas, Singapore and Copenhagen.

Joshua Jordan.

Josh loves to travel and has a passionate interest in the airline industry. He's worked in both travel and the media for a number of years. His voice can often be heard on Internet-based radio stations as well and the odd commercial! The destination he calls his favourite is - New York.

Adam Shaw

Adam is the youngest member of the team, no relation to Jason and like the rest of the team, he has a keen interest in airlines, aircraft and aviation. His favourite destination is Prague and has just started taking flying lessons.