For further information about App Privacy Settings of Facebook account, please refer to the following URL, or please contact Facebook:

・One game data can be linked to one Facebook account; it is not possible to linked to multiple game data to one Facebook account.

・After you linked your Facebook account to your game data by "Transfer using Facebook Account", although you are able to create a Transfer Code, you are not able to transfer your game data with Transfer Code.

When you conduct data transfer through "Facebook Linking Back-up", you need to login to your Facebook account.

If you already deleted your Facebook account without deactivating "Facebook Linking Back-up", you will be unable to transfer your data .

If you deactivated your Facebook account, please conduct "Facebook Linking Back-up" after you reactivated your Facebook account.
For further information about reactivation of Facebook account, please refer to the following URL, or please contact Facebook.https://www.facebook.com/help/212666185422169

After a player finishes a quest, the player's device will send a request to our server. Then, the server will reply to the player's device.
When the player's device failed to receive a reply from the server, "communication error" occurs on the player's device.

When "communication error" occurs, we suggest players to press"Retry" so that the request can be sent from the device to the server again and
the server will send back a reply to finish a "finished quest".

However, if the player's device fails to receive the request for several times, "active_record/record_not_unique" pops up.

If you experience the issue through wifi, please restart your device and turn off the router for a minute and turn on again.
Also, pleasestay in places in which the good Internet connections available.

Furthermore, If the error persists, we suggest the player try “Retry” for several times to improve the Internet connections.

"Communication error" or "No_method_error" message may show up when the downloaded datasets wereincomplete.
To prevent this message, we suggest players re-download the app to see if the issue will be fixed.

Regarding the incomplete datasets, we found that the incomplete downloading issue can be related to players' internet connection, or players' device itself.Thus, we would like players to go through the following procedure:

・Check if your device and the router is too far for playing the app smoothly, if the router is connected to too many devices, if there are any form of electromagnetic interference (EMI), or if the router itself has any kind of issues

・Confirm if you can play the app smoothly with a different device

Further, there are matters that may relate to the problem, such as installed apps, updated apps, or updated OS; thus we recommend players try the above procedure that might solve your experiencing issue.

Software License Agreement For iTunes is periodically renewed. If you see the popup which require you to agree on the new "Software License Agreement For iTunes", and if you keep denying the agreement, it is possible that you won't be able to purchase Dragon Stones.
To avoid this situation, please follow the instructions below:

① If you see the "Software License Agreement For iTunes" popup when you intend to purchase Dragon Stones, please agree on the new software license agreement, unless you disagree with it

② You will be sent to App Store after you agreed on the new software license agreement.

③ Please choose "Cancel my purchase".

④ After you canceled the order, please purchase Dragon Stones; this time you will be able to purchase Dragon Stones.

Please be informed that we don't provide any support for the case that your account has being stolen/hacked.

Please be noted that you are entirely responsible for maintaining the confidentiality of your account information and you should not disclose your account information to any third party or permit any third party to access your account. And if your account has being stolen with such matter, we regret to inform you, but we will not be able to provide support.

We apologize for causing misunderstanding regarding how to use "Ghost Usher".

When you use "Ghost Usher" for the first time, the enemies will get an "effect icon", and the enemies will be delayed.
If you want to delay the enemies for the second time in a row, you have to wait until the"Ghost Usher" you used before will lose its effect (it losed its effect when you get hit by the enemies).
Once you notice that the enemies lost the "effect icon", you can use "Ghost Usher" again to delay the enemies.

There are 3 levels of difficulties for each QUEST [NORMAL], [HARD] and [Z-HARD].
Higher difficulty stages will be released by clearing lower level stages.
Rewards will be better the higher the difficulty, and encounters with opponents will become more difficult as well.

■ [TEAM] > [Character List] > [Acquired] > Select "Acquired" in the pop-up
※The Character on the left-top of the list is the latest Character which you have acquired

If you think that you have not acquired your character after performing the above procedure; please feel free to contact us with following information;

[1] User ID(9 or 10 digits of numbers shown on the Title page of the game)
[2] User Name
[3] The time and date when the issue has occurred (Summoning time)
[4] If you have noticed anything about this matter

[5] Number of Dragon Stones consumed

[6] Name of Summon/Event banner used

※Please inform us with those details even if you have already contacted us beforehand, this is for us to properly assist you.