Award tickets are not valid on codeshare flights operated by any carrier other than Virgin America.

Redemption tickets are valid for 12 months from the date of issue.

Reward flights can be booked for both one-way and round-trip travel.

Reward ticket coupons cannot be used out of sequence.

Children traveling on reward tickets will be required to redeem the same amount of Miles as an adult. Infant rewards are not permitted.

Rewards must be paid for and ticketed at least seven days prior to the date of travel. Flight rewards booked within seven days of travel will be subject to a fee of US$50; those booked within 24 hours of travel will be subject to a booking fee of US$75.

Date changes on flight rewards on Virgin America will be subject to a charge of US$25 per change, per person, provided all other Terms & Conditions of the ticket and airline have been met.

Cancelation of flight rewards on Virgin America must be made at least 72 hours prior to flight departure and will incur a cancelation fee of US$75. Expired Skywards Miles will not be re-credited to the member's account.

Refunds on fully unused tickets are permitted at a charge of US$75.

Some routes are seasonal in nature and flights might not be available for the entire year.