Frequently Asked Questions (FAQ)

Store Support

Answer: Customer satisfaction is our utmost priority. If you are unhappy or unsatisfied with the product purchased, you may return the item to the store leaving everything intact as originally packaged and unused to the store address below. Items purchased should be returned within 7 working days from the date of receipt. Further, please read about our Returns & Cancellations Policy or contact us.

Answer: Zizira takes full responsibility for every single product on its shelves and the orders that you place with us. If a product reaches you in a damaged state, please take a picture and send it to us. This will help us in understanding and learning so that you don't have to face the same situation in future. Moreover, we will also send you a replacement at no extra cost.

Out of Scope

Answer: Our current vision is to support and further the cause of Northeast India farmers by promoting the unique produce of the region. As such, we are not dealing with everyday vegetables, or seeds or fruits. Moreover, we are currently focusing only on dried products and not on perishable items.

Answer: Our current vision is to support and further the cause of Northeast India farmers by promoting the unique produce of the region. As such, we are not dealing with everyday vegetables or fruits. Moreover, we are currently focusing only on dried products and not on perishable items.

Answer: Please look up Zizira on Amazon India for a complete list of all of our products along with their prices. You will find it helpful that we have provided weight-based variation. As far as organic is concerned, our products do NOT have that certification. Instead they follow traditional farming methods which does NOT involve the use of chemical-based fertilzers and pesticides.

Answer: We would be glad to feature on your paper. However, we would like to review the questions before answering them so that the responses we provide will paint the accurate and relevant picture of Zizira's vision. Furthermore, please note that any article has to be ratified and vetted by us in an email before publication.