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Feb 12, 2015

Customer Service Representative Interview

Anonymous Employee

Anonymous Employee

Application Details

I applied in-person – interviewed at TD Canada Trust.

Interview Details

I dropped off my resume and cover letter to the nearest TD bank from my house and asked for an interview in about a week. After an interview they asked me to do online assessment and then the result came out in about 2 weeks or so.

Interview Questions

Where do you see yourself in 3 years?Role Play: Sell me pens.How do you keep yourself motivated?Answer Question

Other Interview Reviews for TD Canada Trust

Jan 16, 2015

Customer Service Representative Interview

Anonymous Employee

Anonymous Employee

Interview Details

I was called in for an interview with the manager. Walked in, very friendly staff, the manager was very cool. The type of questions they ask you for a CSR position is going to be all behavioural. If the managers like you, they will forward your resume to HR and from there, HR will ask you to do an online screening process. I suppose if you pass that, HR will decide if you are hire or not.

Customer Service Representative Interview

Anonymous Employee

Anonymous Employee

Application Details

I applied online – interviewed at TD Canada Trust.

Interview Details

Waiting for phone interview ...Online assessment done on Jun 11/2014..I haven't got any phone interview yet..get u back once I got it.... Is there any questions you know about this job so i can prepare myself..or what kind of question we should ask to them ...

Customer Service Representative Interview

Applied online, but I was out of town for 2 weeks right after I applied. I got an email 1 week later asking if I am really interested. I guess I missed the calls because I was out of town. I replied the HR person and called her right after I was back in town. She basically asked about my background information and why TD. The call only lasted for like 10 minutes. I guess the position was filled already.

Customer Service Representative Interview

I applied through an employee referral – interviewed at TD Canada Trust in September 2012.

Interview Details

Went into the branch for an interview. Bypassed the phone interview as I was referred. It was your basic interview with lots of behavioral questions. The branch manager walked in mid way through the interview just to say hi, which was totally unexpected. The interview lasted 30 minutes. I was told I would be contacted in the following two weeks. They did not inform me of a decision so I emailed them and still have not herd back.

Customer Service Representative Interview

I applied online. The process took 3 days – interviewed at TD Canada Trust in May 2012.

Interview Details

Applied online but not selected. Went into one branch for informational interview. There was vacancy. They forwarded resume to HR. I was asked to complete an online assessment then phone interview followed 2 days after. Personally, I knew I didn’t do well during the interview. I couldn’t answer ‘What does customer service mean to you?’ Waiting if I would be called for 1:1 interview. My advice is be prepared. Do your research well and know what you have to say.

Customer Services Representative Interview

Anonymous Employee in Vaughan, ON (Canada)

Anonymous Employee in Vaughan, ON (Canada)

Application Details

interviewed at TD Canada Trust in March 2011.

Interview Details

I first got in contact with the head recruiter of my region. He then set me up and let me know of an interview I had with a branch manager in one of the locations of my preference. When I went to the interview, I started off with one interviewee. Then a second person came in the room that didn't ask questions but observed my answers and took notes.

Interview Questions

This isn't a particular question, but in my case I was caught off guard because the manager had not ever seen my resume before, so I had to walk her through it as she was skimming it.Answer Question

Glassdoor has 12 interview reports and interview questions from people who interviewed for Customer Service Representative jobs at TD Canada Trust. Interview reviews are posted anonymously by TD Canada Trust interview candidates and employees.