FAQs

FAQs

HomeTouch™ Interactive Monitored Alarms

What is HomeTouch™?

HomeTouch™ is the exciting new home security system from Action24™. Home security monitoring isn’t your standard wired system anymore. Our HomeTouch™ panel allows for complete home control via your computer, smartphone or tablet .You can control your security system, view live and recorded CCTV and manage your lights from almost anywhere.

Can I add CCTV cameras to my HomeTouch™ system?

Yes. We supply and fit IP CCTV cameras that will integrate with your existing panel and provide easy viewing of your home via your App. Up to 1,000 recordings are also viewable via the app. Our monitoring centre has no access to any element of your CCTV system. It is purely a platform for you to view activity at your home.

What are Z-Wave devices?

Z–Wave is a wireless technology that lets smart devices talk to one another. Household products, like intruder alarm panels and lights are made “smart” when Z–Wave connectivity is added inside the product’s design, giving them the capability to communicate and perform the desired function. The Action24™ HomeTouch™ panel is Z-Wave enabled and the devices that are communicating with your alarm panel are your smartphone app and electrical sockets.

Can I add light and home automation to my HomeTouch™ system?

Yes. Control of lights and other electrical appliances is easily integrated to your HomeTouch™ panel via Z-Wave.

Z–Wave is a wireless technology that lets smart devices talk to one another. Household products, like intruder alarm panels and lights are made “smart” when Z–Wave connectivity is added inside the product’s design, giving them the capability to communicate and perform the desired function. The Action24™ HomeTouch™ panel is Z-Wave enabled and the devices that are communicating with your alarm panel are your smartphone app and electrical sockets.

What is included in my monthly fee?

System maintenance and monitoring

24/7 professional monitoring service

Access to an on call engineer 24/7

All replacement parts including batteries

Access to our smartphone App to control your home

All SIM card charges.

Do I own my alarm system after installation?

Yes. Unlike some of our competitors like Phonewatch, once you have paid for the installation you then own the equipment in your home.

How many devices can I put my alarm.com app on?

Unlimited. The App can be downloaded to as many smartphones and tablets as you need. At no extra cost.

New Customer

How does alarm monitoring work?

Can I save money on my homeowners insurance by having an alarm system?

Yes, some insurance companies provide up to a 20% discount on your homeowners insurance by having a monitored alarm system. Please check with your insurance company for more information.

What happens if I have an existing non-Action24™ system in my house?

We may be able to reprogram your existing system, as long as the previous homeowner is not contractually obligated with another alarm monitoring company. Depending on the panel type, your existing system may need to be replaced. Please note our App will not be compatible with any other alarm panel.

Does my home need to be prewired for an alarm system?

No. Our HomeTouch™ panel is completely wireless.

Can I get additional equipment for my system?

Yes. Additional equipment can be purchased at the time of installation or added later to meet your security needs. (purchase fees may apply).

How can I sign up to get an Action24™ alarm system?

Simply call 01-2973333 or email info@action24.ie . We will contact you immediately to arrange.

False Alarms

How can I prevent false alarms?

Home security systems not only help to discourage intruders from breaking into your home, but they also give you an added peace of mind. Help reduce the burden placed on the emergency services responding to false alarms when real crimes are being committed elsewhere.

Help prevent false alarms by following the checklist below.

Be comfortable with using your system

Know what happens when a panic button is pushed

Consider who should have access to your home and make sure they know your code and how to use the alarm

Test your system monthly

Always keep your emergency contact list up to date

Be aware of typical triggers, like securing all doors and windows before arming your system and that pets can set off motion detectors

Call us before you carry out house renovations

Cover your smoke detectors during construction, building repairs, and major cleaning

Moving Home

How do I schedule an appointment to move my monitoring service?

Please email info@action24.ie or call us at 01-2973333.

Can I move my current equipment into my new house?

Yes. There is likely to be an re-installation charge but your monthly fee will not change.

Generally once a perimeter beam or a protected area is breached, an image and video clip will appear in our monitoring centre. Our operators will give an audible personalised message to the intruder. Our operator will then call the Gardai, keyholders and emergency services according to protocol agreed with the client.

Live CCTV monitoring is a very personalised service. Every site will have different protocols depending on the circumstances and site type. We are happy to go through protocol examples we can implement as part of our solution provision. The protocols can be easily altered at any time.

Analytic based monitoring v Traditional CCTV monitoring

Traditional CCTV monitoring sends in a video clip to the Control Room when an outside beam in a protected area is breached. The beam is unable to distinguish between a person, animal, car and rubbish blowing in the wind. This means that the operator now has to deal a high level of false alarm activity which are extremely time consuming and an divert attention away from genuine activations.

Analytics based CCTV monitoring utilises advanced video pattern detection technology in the camera itself that accurately identifies the movement of people and vehicles and ignores everything else. This means that any CCTV alarm sent to our monitoring centre are genuine alarms (a person or a vehicle).

How does video analytics work?

Analytics systems use complex algorithms in-built into the hardware that accurately identify how humans and vehicles move and can track and trace their movements in real time as they move across the camera’s field of vision.

Analytic based CCTV systems are designed to ignore anything that is not classified as a human or vehicle. Once the system is armed, any human or vehicular movement that occurs in a specified area on camera is immediately detected and the offending video clip is sent to our monitoring centre for analysis.

Is Remotewatch Live CCTV suitable for domestic homes?

Yes. Remotewatch can be deployed in any outdoor environment. The reduction in the price of the equipment needed for Remotewatch and market place competitiveness have meant Live CCTV monitoring is now a viable option for nearly any type of home.