PRESS RELEASE: inContact, the leading provider of cloud contact center software and contact center agent optimization tools, today announced the first of two major platform enhancements in 2014. The latest enhancements to inContact’s all-in-one cloud suite are designed to help companies combine customer insight and technology to create breakthrough moments across multiple service interactions in the customer journey. Continue reading inContact Announces First 2014 Release of Award-Winning Cloud Contact Center Software→