Language translation and privacy

The language translation function used by this website is machine automated therefore, should translation alter the intended meaning of the original wording as it was in the English language, then that original wording and meaning shall prevail.

We take your privacy seriously and we are committed to keeping your information safe. Your personal data will be used to process your query in accordance with our privacy policy. We may also share your information with our third party service providers to carry out surveys or works on our behalf. For more information on how we collect and process your data, please see our privacy notice.

Your browser does not support JavaScript or has it disabled. To enable full functionality of this site it is necessary to enable JavaScript.

Our plans and commitments

Connections Engagement – Our Plans and Commitments for 2018/19

We are pleased to publish our Incentive on Connections Engagement (ICE) submission for 2018 which includes looking back at progress we have made over the past year and also details our workplan of commitments for the coming year. The content of our workplan is a direct result of a sustained engagement programme throughout the year and responds to the undernoted key areas which our larger connection customers have highlighed are most important to them:

In response to customer feedback we have also produced a summary of our full submission which provides an overview of our looking back performance from 2017/18 and also outlines our looking forward workplan of commitments for 2018/19. Both documents can be viewed here:

Engagement Events

At Scottish and Southern Electricity Networks we are committed to making your feedback the central part of improving our business, to ensure we provide the network you require now and in the future. Throughout the year we hold regular customer engagement events and workshops across a wide range of subjects. Click below to see a list of our upcoming engagement events.

Newsletters

To expand the way we communicate with our Stakeholders we introduced a regularly published newsletter for all our connection customers and also produce separate tailored newsletters for individual segments or to highlight new improvements we want to share. We are aware that our industry continues to evolve and these publications will ensure you are always kept informed of our news, plans, commitments and policy changes. You can keep up to date by subscribing to our connections updates mailing list.

Latest News

New GIS Symbol Legend

Scottish and Southern Electricity Networks maintain a Network Geographical Information System (GIS) which represents the assets on the network in a geographical form. Access can be requested by emailing mapping.services@sse.com. On this system symbols are used to illustrate different types of Assets, to be clear what the symbols mean please view a helpful legend.