Policies

THIS PAGE CONTAINS OUR PRIVACY POLICY FOLLOWED BY OUR SHIPPING AND RETURNS INFORMATION

WEBSITE PRIVACY POLICY

This web site is owned and operated by Pet Products Online and will be referred to as "We", "our" and "us" in this Internet Privacy Policy. By using this site, you agree to the Internet Privacy Policy of this web site ("the web site"), which is set out on this web site page. The Internet Privacy Policy relates to the collection and use of personal information you may supply to us through your conduct on the web site.We reserve the right, at our discretion, to modify or remove portions of this Internet Privacy Policy at any time. This Internet Privacy Policy is in addition to any other terms and conditions applicable to the web site.

We recognise the importance of protecting the privacy of information collected about visitors to our web site, in particular information that can identify an individual ("personal information"). This Internet Privacy Policy governs the manner in which your personal information, obtained through the web site, will be dealt with. This Internet Privacy Policy should be reviewed periodically so that you are updated on any changes. We welcome your comments and feedback.

Personal Information

1. Personal information about visitors to our site is collected only when knowingly and voluntarily submitted. For example, we may need to collect such information to provide you with further services or to answer or forward any requests or enquiries. It is our intention that this policy will protect your personal information from being dealt with in any way that is inconsistent with applicable privacy laws in Australia.Use of Information2. Personal information that visitors submit to our site is used only for the purpose for which it is submitted or for such other secondary purposes that are related to the primary purpose, unless we disclose other uses in this Internet Privacy Policy or at the time of collection. Copies of correspondence sent from the web site, that may contain personal information, are stored as archives for record-keeping and back-up purposes only.

Collecting information on Registered members

3. As part of registering with us, we collect personal information about you in order for you to take full advantage of our services. To do this it may be necessary for you to provide additional information to us as detailed below.4. Registration Registration is completely optional. Registration may include submitting your name, email address, address, telephone numbers, option on receiving updates and promotional material and other information. You may access this information at any time by logging in and going to your account.

Payment

5. If you choose a payment gateway to complete your purchase, then your chosen payment gateway stores your credit card data. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted. For more insight, you may also want to read Paypal or Shopify Payments Terms of Service available at their respective websites. Once you leave our store’s website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website’s Terms of Service.

Disclosure

6. Apart from where you have consented or disclosure is necessary to achieve the purpose for which it was submitted, personal information may be disclosed in special situations where we have reason to believe that doing so is necessary to identify, contact or bring legal action against anyone damaging, injuring, or interfering (intentionally or unintentionally) with our rights or property, users, or anyone else who could be harmed by such activities. Also, we may disclose personal information when we believe in good faith that the law requires disclosure.7. We may engage third parties to provide you with goods or services on our behalf. In that circumstance, we may disclose your personal information to those third parties in order to meet your request for goods or services.

Security

8. We strive to ensure the security, integrity and privacy of personal information submitted to our sites, and we review and update our security measures in light of current technologies. Unfortunately, no data transmission over the Internet can be guaranteed to be totally secure.9. However, we will endeavour to take all reasonable steps to protect the personal information you may transmit to us or from our online products and services. Once we do receive your transmission, we will also make our best efforts to ensure its security on our systems.10. In addition, our employees and the contractors who provide services related to our information systems are obliged to respect the confidentiality of any personal information held by us. However, we will not be held responsible for events arising from unauthorised access to your personal information.

Collecting Information from Users

11. IP AddressesOur web servers gather your IP address to assist with the diagnosis of problems or support issues with our services. Again, information is gathered in aggregate only and cannot be traced to an individual user.12. Cookies and AppletsWe use cookies to provide you with a better experience. These cookies allow us to increase your security by storing your session ID and are a way of monitoring single user access. This aggregate, non-personal information is collated and provided to us to assist in analysing the usage of the site.

Access to Information

13. We will endeavour to take all reasonable steps to keep secure any information which we hold about you, and to keep this information accurate and up to date. If, at any time, you discover that information held about you is incorrect, you may contact us to have the information corrected.14. In addition, our employees and the contractors who provide services related to our information systems are obliged to respect the confidentiality of any personal information held by us.

Problems or questions

15. If we become aware of any ongoing concerns or problems with our web sites, we will take these issues seriously and work to address these concerns. If you have any further queries relating to our Privacy Policy, or you have a problem or complaint, please contact us.16. For more information about privacy issues in Australia and protecting your privacy, visit the Australian Federal Privacy Commissioner's web site; http://www.privacy.gov.au/.

This Privacy Policy has been specifically drafted for and provided to Pet Products Online

DATED: THE 18th DAY OF November 2018

SHIPPING & RETURNS

Shipping

We use Australia Post to ship our products (except where parcel restrictions require a courier). Items will be shipped out next business day if order is received before 2pm.

Below is a guide to Australia Post’s estimated delivery times.

Victoria 1-3 business daysNSW, QLD, SA, ACT 3-6 business days

Returns

WHEN do items need to be returned by?Items need to be returned unopened within 30 days of delivery. If the product arrives damaged, try take a photo as this will help us chase up the courier.

WHERE do items need to be returned to?All return items need to be posted to:

Pet Products Online580 Baxter Tooradin RoadPearcedale Vic 3912

HOW to return items?The fastest way to have your returned items processed is to send an email to us at chris@petproducts-online.com.au to let us know what the problem is and what products you are returning.

When we receive your items we can quickly match them to our online system and process your request.

If you haven't purchased the items from our website, please email us first so we can assess what action needs to be taken. You can email us at chris@petproducts-online.com.auCREDIT for returns?

If you would prefer a credit rather than a refund, we can add the relevant amount to your account. This credit can then be used next time you purchase from Pet Products Online

Instore return option?

If you live in Melbourne, you can return items in person to save on postage. Make sure you bring your receipt. Please contact us prior to visiting.

Packing materials?

Items that are not damaged on arrival need to be returned in original condition and packaging. Failure to do so may prevent a full refund from being issued