June 15, 2009

Friday night I was working on a customers server configuring FloorView. I’m pretty happy now that I recommended they go with Rackspace. The server had some issues. I had installed and configured Mapguide Open Source, SQL Server, Image Web Server, FloorView was up and running and all the data was loaded in.

I was getting some strange IO errors in SQL Server. dbcc checkdb was telling me “OMG this is bad”, Checkdsk on the drive was saying things like “Windows cannot complete the scan”. I wandered off to get some more coffee thinking this was going to be a fun night. When I got back I saw a console message sent from a Rackspace support technician asking me if there was anything he could do to help. I sent him back my phone number and asked him to give me a call.

After a bit of conversation on the server we agreed they would strip out the guts of the server and replace all the drives, controllers, and motherboard. I went to bed, and the server was back up and ready for me the next morning. So, 10:30pm Friday night, Rackspace support is proactively finding my problems and tracking me down. I now understand what they mean when they call their support “fanatical”…

<3 Rackspace.

And I’m sure you’re sitting there thinking “can’t he find something better to do on a Friday night?”, well you now know the answer to that question…