A general obligation bond is long-term borrowing in which a city pledges its full faith and credit (taxing power) to repay the debt over a specified term. A revenue bond is a long-term borrowing in which a city pledges the revenue of the project being funded to repay the debt over a specified term.

The purpose of a bond issue is to borrow money to finance major capital projects. A capital project is generally defined as a project expected to have a useful life of 10 years or more which is estimated to cost in excess of $100,000.

There are 3 ways to finance the construction of major capital projects - use current revenues, capital reserve funds (setting aside money over time), and the issuance of bonds (borrowing money to be paid back in the future). Bond financing is often used for capital projects that are above and beyond the scope of the annual operating budget and are for facilities that will be used for many years in the future. Since most cities have few reserve funds set aside for major capital projects, it is necessary to issue bonds to build major projects. This process is similar to a family decision on how to purchase and finance a home or vehicle.

Citizens authorize an increase in the property tax to repay the debt on bonds when they are approved in a referendum. The repayment of bonds is spread out over a number of years, so costs are shared by current and future taxpayers. This provides for more equitable funding by all taxpayers who will benefit from the bond projects. When bonds are issued, taxes increase for citizens to pay the debt.

In addition to actual costs associated with the payment of bonds, new facilities must have funds for staffing, maintenance and operations. It may also cost more money to operate improved and enlarged facilities, as well.

Bond referendums can be held at any time of the year but most cities hold bond referendums during a regular election period. Since other elections are already set up at that time, more voters are likely to participate in the bond referendum.

A bond rating is an evaluation by a rating company of the probability that a particular bond issue will default. The City of High Point is rated by three national credit rating agencies and one state rating agency.

The current method of disinfection used is chlorination. In this process, chlorine is added to drinking water at a controlled level. Chlorination is an effective way to kill many kinds of bacteria and other germs that may be harmful to your health. Please call 800-426-4791 for more information.

Chloramine is a type of disinfectant used in drinking water to remove bacteria and viruses consisting of both chlorine and ammonia. In the chloramination process, ammonia is added to the water at a carefully controlled level. The chlorine and ammonia react chemically to produce chloramines. Chloramination is as effective as chlorine in killing many kinds of bacteria and other germs that may be harmful to personal health. Please call 800-426-4791 for more information.

Chloramination reduces the level of certain byproducts of the chlorination process. These byproducts, called Total Trihalomethanes (TTHM) and Haloacetic Acids (HAAs), result from the reaction of chlorine with small amounts of naturally occurring organic substances in drinking water.

By converting to chloramines, the regional partnership:-Complies with more stringent standards implemented by the Environmental Protection Agency-Continues to supply water customers with safe and aesthetically pleasing water-Reduces the levels of TTHMs and HAAs in drinking water

In addition, customers should notice an improvement in the taste and odor of their drinking water. With chloramination, the chlorine smell and taste in our water will be less apparent. Please call 800-426-4791 for more information.

Yes. Chloraminated drinking water is perfectly safe for drinking, cooking, bathing, and other daily water uses. There are, however, some identified groups who need to take special precaution with chloraminated water.

Chloramines are harmful when they go directly into the bloodstream. In the dialysis process, the water mixes with blood across a permeable membrane. For this reason, both chloramines and chlorine are toxic in dialysis water and must be removed from water used in dialysis machines. Medical centers that perform dialysis are responsible for purifying water used in their dialysis machines. Each municipality will work closely with physicians, clinics, and medical facilities in their communities to ensure they are aware of the need to remove chloramines. Customers with home dialysis equipment should contact their physicians and check with equipment manufacturers for more information. Please call 800-426-4791 for more information.

Fish take chloramines directly into their bloodstream. Therefore, chloramines should be removed from water used in aquariums, fish tanks, and ponds. Individuals or businesses that keep fish or other animals in tanks, aquariums, or ponds should ask a pet supply company about removing chloramines. Customers who use drinking water for aquaculture purposes (growing plants in water tanks or ponds) should get expert advice regarding the need and procedures to neutralize or remove chloramines. Also, restaurants and grocery stores with lobster tanks must take special precautions to treat the water. Please call 800-426-4791 for more information.

No. It will not affect routine water uses, including food preparation, household laundering, dishwashing, watering plants, etc. Chloramines are normally removed by the high chlorine demand in soil, so they have no effect on plants. Please call 800-426-4791 for more information.

Businesses and other establishments that use municipal drinking water for commercial laundering, laboratory procedures, and other processes that require carefully controlled water characteristics should get advice from equipment manufacturers or other suppliers regarding any changes that may be needed. These types of businesses may include laboratories, microchip manufacturers, biotech companies, soft drink bottlers, photography labs, and restaurants or seafood suppliers with fish tanks. Please call 800-426-4791 for more information.

Talk to residents in your neighborhood to determine if National Night Out is celebrated in your area. You can also contact the Police Department at 336-887-7807 or the Community and Neighborhood Development at 336-883-3274 for more information.

Interested persons should call GTCC 336-334-4822, ext. 4174 for information about obtaining a GED. Keep in mind the following points of information: - You will be tested using the Testing for Adult Basic Education. - You must attend the Adult Basic Education Classes for 8 weeks in reading, language, math and writing. - You will be retested after 8 weeks and must score 9.0 or better in each subject area. - Those who qualify will take the PRE-GED test and must score a minimum of 500. - Those who qualify will take the official GED exam. - You must score a minimum of 410 in all subject areas to receive a GED diploma.

Loan payments are made at the Collections Department located on the 2nd floor of City Hall, 211 South Hamilton Street. Payments can be received Monday through Friday between the hours of 8:00 a.m. and 5:00 p.m.

Once the final payment has been made, the loan will be marked "Paid and Fully Satisfied" and sent to the Register of Deeds office to be cancelled. Once the Register of Deeds returns the cancelled Deed of Trust, the original cancelled Deed of Trust will be forwarded to the customer.

A Comprehensive Transportation Plan (CTP) is North Carolina’s multi-modal transportation plan. The CTP includes community consensus on future transportation needs required to support anticipated growth and development. It is a multi-modal plan that identifies the future transportation system needs and includes highways, public transportation, rail, and bicycle facilities needed to serve the anticipated travel demand. The CTP is more environmentally and community friendly, it strengthens the connections between an area’s transportation plan, adopted local land development plan, and community vision and a CTP is a mutually adopted legal document between the state and the Metropolitan Planning organization. When a CTP is adopted by the NCDOT it represents the state’s concurrence with the locally identified transportation needs. Ultimately, the CTP will replace MPO’s existing Thoroughfare Plan. Comprehensive Transportation Plan (CTP) (PDF)

1. It supports community vision and goals by integrating land use and transportation;2. It allows communities to consider all modes, not just road improvements, for the future transportation system;3. It is more efficient for MPOs because it ties the CTP and federal Long Range Transportation Plan processes together; and4. The CTP process provides a direct link to project development - Once a project is funded it must go through an extensive project development process, including an environmental review.

The Development Ordinance is the City’s official document that regulates growth and development. It includes zoning, subdivision, and environmental regulations that govern the location, size, and appearance of new development and redevelopment projects in High Point and its extra-territorial jurisdiction (land outside the City limits but still subject to the City’s Development Ordinance). The Development Ordinance includes such provisions as zone district regulations, development review procedures, and development standards such as those covering parking, landscaping, building setbacks, size, and appearance. A link to the City’s current Development Ordinance can be found in the Work Products link on the home page of this site. Please call 336-883-3328 for more information.

The last comprehensive revision of the City’s Development Ordinance was over 20 years ago (in 1992). In 1992, High Point, Greensboro, and Guilford County decided to adopt a common set of development standards and procedures that would apply in each of the 3 jurisdictions (as a means of simplifying development review County-wide). Over time, each of these three communities realized that it had unique conditions and challenges that require development regulations tailored to specific contexts.

For example, in 2007, High Point adopted the Core City Plan that seeks to revitalize the City’s core with new employment and mixed-use development. One of the key obstacles to implementing the recommendations for infill and redevelopment in the Core City Plan was the City’s Development Ordinance, which was designed to address planning and development issues on vacant or greenfield sites on the City’s periphery. High Point needs to rewrite its Development Ordinance to address modern challenges like infill and redevelopment in the core City while also ensuring that development in suburban contexts remains livable. Please call 336-883-3328 for more information.

The new Development Ordinance focused on modifications to the City’s Development Ordinance, and did not make significant changes to the City’s Official Zoning Map. Please call 336-883-3328 for more information. Zoning Map Application

If you're looking for a challenging career and are dedicated and passionate about making a difference in the community, then a job with the High Point Fire Department might be for you. For information, please visit our Employment Process page.

Flood zones are land areas that the Federal Emergency Management Agency (FEMA) has defined according to different levels of flood risk. Everyone lives in a flood zone - it's just a question of whether you live in a low, moderate or high-risk area. To find out if your property is located in a high-risk flood zone, please visit Flood Zone Assessment.

You can only purchase flood insurance through an insurance agent or an insurer participating in NFIP. You cannot buy it directly from the National Flood Insurance Program (NFIP). If your insurance agent does not sell flood insurance, you can contact the NFIP Referral Call Center at 1-800-427-4661 to request an agent referral.

It is best if you can obtain flood insurance through the company that you have your homeowner's insurance with. However, you may find additional information about purchasing flood insurance by going directly to

It's a good idea to buy flood insurance even if you live in a low- or moderate-risk area. Almost 25% of all flood insurance claims come from areas with minimal flood risk. You may qualify for the Preferred Risk Policy (a lower-cost flood insurance policy) that provides contents coverage for as little as $39 per year and building plus contents coverage for just over $112 a year. See FEMA Facts.

Flooding is a natural process that occurs in watersheds. You have probably experienced flooding to some degree if you live along large streams or bodies of water. However, it is still possible to experience flooding from small creeks and ditches. Occasionally, situations such as undersized or obstructed pipes can also cause flooding issues. High Point is currently working on several projects in order to improve flooding issues throughout the city. For more details please refer to the Stormwater Improvement Project section.

Flooding in High Point is typically short lived. It usually occurs over a short period of time during heavy thunderstorms during the spring and summer months, although flooding has the potential to occur year-round. Please call 336-883-3455 for more information.

If you find yourself in need of emergency Police, Fire, or Ambulance assistance, your 911 call may prove to be the most important phone call you will ever make. It is important to know the address where help is needed. If you do not know, and cannot ask anyone around you, be prepared to describe the location well enough that the Telecommunicator can help determine where you are; without a proper location it is impossible to send help in a timely manner.

You should call 911 only in the event of a Fire, Police, or Ambulance emergency situation. An emergency situation is one where someone’s life, health, or property may be in danger without immediate intervention from Fire, Police, or Emergency Medical personnel. Some examples of this type of call include a fire in a house or car, domestic violence or a fight in progress, or someone having chest pain or who is seriously injured. There are many other examples of emergency situations, but in general, any time life or property is in danger, you should call 911 right away. For all other types of fire, police, or ambulance assistance, you should call the non-emergency number for the department that you need.

When you call 9-1-1, the Telecommunicator who answers will ask you several questions. It is important that you listen carefully, and answer each question as best as you can. For a list of these questions please view the Telecommunicator Questions page.

If at all possible, call from a safe place; if at all possible leave any building where there is a fire immediately. As with any 911 call, tell the Telecommunicator the exact address or location of the fire, what is burning, and whether anyone is still inside, or otherwise threatened by the fire. If you are trapped inside a burning building tell the Telecommunicator exactly where you are in the building so that firefighters will know where to look for you. Remember that answering the Telecommunicator’s questions will not slow down the response to the fire, and may help save lives and property by providing valuable information to those who are coming to help. Never try to re-enter a burning building for any reason! Doing so puts your own life at risk, and may risk the lives of others if their own rescue is delayed by firefighters rescuing you because you put yourself in danger.

Unless staying on the line would put you in danger, never hang up before the Telecommunicator does. The information you provide about what is happening can be relayed to police and fire responders, allowing them to react to changing conditions and circumstances at the scene. These updates can mean the difference between solving or stopping a crime, and could even help save lives. If you are in a dangerous situation, and must leave the phone, do not hang up; simply set the phone down, and then walk away. Doing this allows the Telecommunicator to hear what happens in the room even if you are not in a position to speak or answer questions.

People often call 911 about very difficult or uncomfortable situations. Even if the answer is difficult or embarrassing, it is important never to lie to the Telecommunicator. It is a crime to knowingly and intentionally give false information to the police, and misrepresenting the facts about a situation might put those who are coming to help in danger.

Telecommunicators understand that accidents happen every day. If you misdial a number, or a child accidentally dials 911, simply inform the Telecommunicator that you’ve made a mistake. The Telecommunicator may ask you to verify the address from which you are calling to make sure that the information in the 911 database is correct. As with any other 911 call, please don’t hang up until the Telecommunicator does. If you dial 911 and then hang up, the Telecommunicator is required to dispatch a police officer to your address to make sure you are all right, when that officer might be needed somewhere else for an actual emergency. This happens even if you hang up before the Telecommunicator answers!

The advancement of mobile phone technology has allowed people to use their telephones to report emergencies from nearly any location, but, unlike land line based telephones, a mobile call to 911 does not always provide enough information to obtain an exact address, particularly in very densely populated areas. People who use a mobile phone to call 911 should be prepared to provide specific information about their location to ensure that responders can find them. While the technology involved in locating a cellular / mobile phone is developing every day, it is still impossible in most cases to provide the exact address/location of a 911 caller simply from the data provided by the phone.

If you have a mobile phone with “emergency dial” features be sure to lock your keypad, or otherwise prevent accidental “pocket dialing” that can result in multiple accidental calls to 911.

The High Historical Society is a 501(c)3 nonprofit organization founded in 1966 by citizens concerned about preserving the history of the area. It is dedicated to collecting and preserving artifacts representative of Greater High Point’s History for exhibit at the Museum. It is the only organization in High Point which seeks to broadly collect artifacts reflecting the diverse population and heritage of the entire community.

The High Point Historical Society owns and cares for the core artifact collection of the High Point Museum. It funds the acquisition and care of the Museum’s artifact collection, including insurance, storage and preservation supplies, and special conservation treatments. The High Point Historical Society Board of Trustees sets policy regarding the care and upkeep of its collection. It strives to actively collect and preserve artifacts representative of our community’s diverse population and heritage. It further supports the work of the High Point Museum through fundraising activities for special projects.

Simply put, the High Point Museum wouldn't offer much to see without the High Point Historical Society’s artifact collection. Local taxes contribute to the Museum’s operating budget, but that budget does not include any funds for expenses related to the artifact collection since it is owned by the High Point Historical Society. The High Point Historical Society raises the funding needed to properly preserve our area’s artifacts to ensure that they will still be around when your children, grandchildren and great-grandchildren come to visit the Museum 50, 100 or 150 years from now.

The Historic Preservation Commission is a group of at least 9 local volunteer members appointed by the City Council. It is the general responsibility of the Commission to hear requests for Certificates of Appropriateness for exterior alterations to structures and surrounding grounds as well as demolition and new construction within the designated historic districts of the City of High Point.

The Commission operates under an approved set of rules and procedures, which are available for public review. Decisions are made in accordance with Design Guidelines reflecting standards of the Secretary of the Interior, and with reputable sources such as the technical pamphlets of the National Park Service.

Some requests for improvements in the historic districts can be approved by Planning Department staff as "minor works." Minor works include routine maintenance, such as replacement of shingles or pieces of siding, painting, and removing dead trees. Further information regarding minor works is available from the Planning and Development Department. Planning staff will assist owners of properties in the historic districts to determine whether the intended work is classified as "minor works," or requires review by the Historic Preservation Commission. For issues requiring review by the Commission for a Certificate of Appropriateness, Planning Department staff will furnish application forms and will schedule requests before the Commission.

The Historic Preservation Commission reviews any requests other than those classified as "minor works." Requests for Certificates of Appropriateness often involve architectural renovations or additions to major structures; landscape installations such as patios, fences, and driveways; and removals, replacements, or new construction of accessory structures such as storage buildings.

Application forms can be obtained online or at the Planning and Development Department on the third floor of the Municipal Office Building, 211 S. Hamilton Street, room 316. Applicants are expected to furnish supporting sketches, photographs, and material samples to assist the Commission in understanding and evaluating a proposal. Minor works require a phone call to the Planning Department staff at 336-883-3328. It may be necessary for a staff person to visit the property before issuing an approval letter, but if the work qualifies, a letter is sent to the owner within a few days.

If a project requires presentation before the Historic Preservation Commission, the application must be filed by the deadline. Historic Preservation Commission meetings are held regularly at 6 p.m. on the 2nd Wednesday of the month. Meetings are held in Council Chambers on the 3rd floor of the Municipal Office Building. The meeting facilities of the City of High Point are accessible to people with disabilities. If you need a special accommodation, call 336-883-3328 or the N C. Relay System (TCC No. 336-883-8517).

The staff of the Planning and Development Department present information about the proposal, such as a location map and historic background; then they make a recommendation to the Historic Preservation Commission. The property owner may speak on behalf of the project; then other parties are allowed to speak in favor or in opposition. The Commission renders decisions on the basis of the Design Guidelines, which have been adopted by the Commission and are available from the Planning Department. In general, alterations and additions to properties in the districts are evaluated on the basis of compatibility with the special qualities of each district, not on whether the proposals are literal historical reproductions. Projects such as decks, fences, storage buildings, and even swimming pools may be approved, but the Commission may attach conditions to an approval, such as a requirement for evergreen screening of the project from the public right-of-way.

If a project is approved, a Certificate of Appropriateness is issued in the form of a letter to the property owner, with a copy sent to the Inspections Division of the Planning and Development Department. Any decision of the Commission will expire if the applicant does not obtain a building, demolition, or fence permit within one year from the date of the decision. If a project is denied, the owner may choose to revise and resubmit the project at a subsequent meeting. Adverse decisions of the Commission may be appealed to the Board of Adjustment, which reviews only certiorari (the correctness of the process). Any appeal of the Board of Adjustment's decision may be heard in the Superior Court of Guilford County.

Conformity is the process of assessing the compliance of any transportation plan, program or project with air quality implementation plans. It is a way to ensure that Federal funding and approval are given to those transportation plans that are consistent with air quality goals. According to the Clean Air Act of 1991, transportation plans cannot: - Create new violations of the Federal air quality standards. - Increase the frequency or severity of existing violation of the standards. - Delay attainment of standards

Because driving is so closely linked to air pollution, federal law requires the High Point Urban Area’s Long Range Transportation Plan to support the goals of North Carolina’s air quality plans. Without this “conformity”, the urban area risks losing its federal transportation funds.

Under the Clean Air Act, States and MPOs must demonstrate, through the conformity process, that the transportation investments, strategies and programs they choose, taken as a whole, have air quality impacts consistent with those contained in the State Implementation Plans (SIP) for achieving the National Ambient Air Quality Standards.

If a transportation plan, program, or project does not meet conformity requirements, transportation officials have the following options: - Modify the plan, program, or project to offset the expected emissions. - Work with the appropriate State agency to modify the SIP to offset the plan, program, or project emissions.

If the above is not accomplished, and if a conformity determination cannot be made within certain time frames after amending the SIP, or if three years passes since the last conformity determination, a conformity lapse occurs and no new projects may advance until a new determination for the plan and Transportation Improvement Program (TIP) can be made.

The following actions initiate the need for a Conformity Analysis: - Establishment or Revision of the Emissions Budget. The State or Federal Government determines this need. - Long Range Transportation Plan adoption or amendment - Establishment or revision of Traffic Control Measures. - For maintenance areas, a Conformity Analysis is required every 3 years.

In short, a new analysis is required whenever the transportation plan adds a project, deletes a project, significantly delays or accelerates a project, or changes the project scope.

Emission rate models (often referred to as the Mobile models) are used to estimate emissions for the area, taking into consideration factors such as the mix of vehicle types, temperature, etc. These rates are then applied to the vehicle miles traveled and speed estimates from the travel demand model to calculate motor vehicle emissions rates.

These options are often referred to as Transportation Control Measures (TCMs). Funds are available from the State and Federal government to aid in the implementation of these strategies. Below is a list of traffic control measures and cost effective transportation strategies. - Bike / Pedestrian Improvements - High Occupancy Vehicle (HOV) Lanes - Inspection and Maintenance Programs - Park / Ride Lots - Parking Pricing - Reformulated Gasoline - Ride-sharing - Signal Timing - Transit Improvement

Each of today’s cars produces 60 to 80% less pollution than cars in the 1960s. However, more people are making more vehicle trips. In 1970, Americans traveled 1 trillion miles in motor vehicles, and that was projected to increase to 4 trillion miles per year by the year 2000. Transportation options are the most effective means of reducing vehicle miles traveled, congestion, and pollution.

Construction of wider roads reduces congestion temporarily. Once congestion is reduced with additional lanes, the roadway becomes more attractive to motorists until saturation is again reached. The addition of a project can also increase congestion on connecting roads. While congestion does contribute to pollution problems, it also serves as a means to deter added vehicle miles traveled. Thus, there is a need for transportation professionals to explore alternative forms of transportation.

A listing of current job opportunities may be viewed online 24 hours a day/7 days a week via the City of High Point Job Opportunities webpage or you may call the Job Hotline at 336-883-1107. You may also visit the Human Resources Department during business hours (Monday through Friday from 8 a.m. to 5 p.m.), to view and apply for posted job announcements electronically. The Human Resources Department is located at:211 South Hamilton StreetHigh Point, NC 27260 Job Opportunities

You may apply for job(s) at any location with internet access. Free internet access is available at the High Point Public Library at:901 N Main StreetHigh Point, NC 27261

There are many other local Library branches (contact the location closest to you for hours of operation), or you may want to seek assistance from a friend or relative. Additionally, during business hours computer kiosks are available in the City of High Point, Human Resources Department lobby, located at:211 S Hamilton StreetHigh Point, NC 27260HoursMonday – Friday8 a.m. - 5 p.m

No. The City of High Point requires a completed application. The employment application has been designed to provide information needed to make employment related decisions. An applicant may provide a resume as an attachment to the completed application.

Applications submitted for position vacancies are carefully screened by the Human Resources Department and the Hiring Department. Due to the volume of applications received, not all applicants are granted an opportunity to interview. If you are selected for an interview, you will be contacted either by telephone, letter or email, usually within 30 to 45 days after the advertised closing date.

After the closing date, the applications are reviewed and screened by the hiring manager as an initial step in the selection and hiring process. The most competitive applicants are contacted for an interview.

Applicants who are selected for interviews will be contacted directly by Human Resources or the hiring department. Due to the volume of applications we receive, we do not notify each applicant individually regarding the status of the recruitment for the position. To check the status of your application, you may call the Human Resources Department at 336-883-3253.

Complete the entire application. In addition to full-time work experiences, list any relevant temporary, part-time, internships, volunteer and military work experiences. Include a resume if desired; however, a resume will not be accepted in lieu of the completed application. Be sure to include your complete education and training background and list any relevant registrations or certifications specific to the position you seek. Your application form is our primary source of information in considering you for employment and, therefore, should represent your best effort.

Yes. A credit application may be filled out. Once a credit check and reference check has been completed you will be notified if your application was accepted. To get started, download and fill out a Credit Application (PDF).

We do not have a recycle area at the landfill, however, the City of High Point does have the Material Recovery Facility (Recycle Center) located at 5875 Riverdale Road. Please call 336-883-3468 for more information.

Lead is a highly toxic metal that "mimics" the essential mineral calcium, finding its way into the soft tissues of a child’s liver, kidneys and brain. Just a slight amount of lead can disrupt a child's development, causing learning and behavioral problems. A child may have lead poisoning and not feel sick.

Contact your physician or local health department. The Guilford County Public Health Department (336-845-7699) offers free blood lead testing for children under the age of 6. All children in Guilford County, under 6 years, are required by county ordinance to be tested for lead in their blood prior to entering any state approved or licensed child care facilities, child care home, preschool, nursery school, elementary school or other child care facilities.

Every metropolitan area with a population of more than 50,000 persons must have a designated Metropolitan Planning Organization for transportation to qualify for federal highway or transit assistance. The High Point Urban Area Metropolitan Planning Organization, also known as the HPMPO, serves as that body. The HPMPO is responsible for establishing a continuing, cooperative and comprehensive transportation planning process for the High Point Urban Area, according to federal and state laws.More about the HPMPO...

The MPO carries out 3 major work activities to meet specific federal requirements. These are:1) The development and maintenance of the Long Range Transportation Plan (LRTP) through a "continuing, comprehensive, and cooperative (3C)" planning process. 2) The biennial development of a 3-year program for highway and transit improvements. This program is known as the Metropolitan Transportation Improvement Program or MTIP. 3) The annual adoption of a comprehensive 1-year planning program called the Unified Planning Work Program (UPWP). The UPWP describes and coordinates the individual transportation planning activities of all agencies in the area.Other HPMPO planning documents...

The MTP is the official multi-modal transportation plan to address the development of a community-wide transportation system. The Plan proposes a balanced transportation system, taking into account considerations such as personal mobility, growth management, regional economic development, neighborhood preservation, environmental concerns and citizen participation. The goals are consistent with the policies established by local agencies and jurisdictions.Learn more...

The MPO develops a biennial Metropolitan Transportation Improvement Plan (MTIP) that identifies and prioritizes projects over the next seven years. These projects generally come from the MTP. Improvements to services and facilities identified in the TIP include roadways and bridges, aviation, bicycle and port facilities, to name a few. Learn more...

The Metropolitan Planning Organization usually meets the last Tuesday of the month at the High Point Parks and Recreation Department Administration Building (136 Northpoint Avenue, High Point, NC). Meeting calendar

We can’t see it. We can’t smell it. But air quality can have a significant impact on the transportation planning process. This issue will try to provide readers with a basic understanding of air quality.

Our coaches are a valuable part of our organization. If you are interested in volunteering to coach a sports team, please contact our Athletic Director at 336-883-3480 for more information. We perform criminal background checks on all coaches and require them to complete the NYSCA Coaches Certification class that we provide. Follow the link to the Volunteer Opportunities page to access the Volunteer Application. Volunteer Opportunities

Receive immediate field closure notification via text! Opt-in to our High Point Parks & Recreation Field Closure group by texting the zip code (27262) to the number 84483. You will receive a welcome text confirming you have joined our group. Afterwards you will begin receiving notifications about field closures due to inclement weather and poor field conditions. There is no charge to subscribers who sign up for the RainedOut service. However, standard text and data rates may apply. Subscribers may text STOP to 84483 to cancel their subscription at any time.You may also call our weather line at 336-883-1106.

We offer a variety of programs for every age, including arts and crafts, fitness, trips, team sports and much more. Our Leisure Guide is published four times per year with all the available programs listed and is available on our website or you may pick up a copy at any of our recreation centers. You may also call us at 336-883-3469 or visit the Programs page on our website.

Find the program that you are interested in registering for and click on "Register Here". You can also click on "Register for Programs" on the right hand side of the home page. Our online registration system supports Chrome, FireFox, Safari and Internet Explorer 11.Click here for FAQ's about online registration

For answers to most questions, you can call the Parks and Recreation Administration office at 336-883-3469. You may also visit our website or view the recent Leisure Guide. If you can't find your answer please submit them using our online Comment/Request Form.

Picnic shelters should be reserved to make sure it is available for your event. You may reserve online or contact the facility where you are interested in picnicking: City Lake Park at 336-883-3498Washington Terrace Park at 336-883-8599Oak Hollow Park, contact the Marina office at 336-883-3494For all other park shelters contact 336-883-3469You can obtain information on other rentals by visiting our Picnic Shelter Rental page.

Pickleball is a great activity for people of all ages. It is a modified version of tennis played with a paddle and ball on a smaller court. It can be played indoors in one of our gyms or at Armstrong Park's outdoor courts on a first come, first served basis. For Lessons & Clinics, please contact the Roy B. Culler, Jr Senior Center at 336-883-3584For Open Gym play time please call: Morehead Recreation Center at 336-883-3506Oakview Recreation Center at 336-883-3508

-4” Sewer tap (sewer service line with cleanout): $1,010-Charge for separate trench for water and sewer when not necessary: $875-4” Sewer cleanout only (added to existing service line - locating and excavation must be made by plumber): $155

-No, water lines from the water meter to the house are private property and the responsibility of the property owner.-No, sewer lines from the clean-out to the house are private property and the responsibility of the property owner. Note: The clean-out must not be inside a residence or building)

In some cases, the connection fees have already been paid when the mains were installed or by a previous resident. These are looked at in our system on a case by case basis. Please call 336-883-3111 for more information.

There are a few ways that the City will select new areas for Water/Sewer services. The most common is a letter of public necessity from the corresponding county's health department. Also, the property owner can start a petition and when 51% of the street has signed, the project will then be considered for execution by the City of High Point. Please call 336-883-3111 for more information.

The fee schedule is as follows:-Frontage fee: Based on the road frontage of your property, $15 per LF for Sewer and $11 per LF for Water.-Acreage fee: Based on Acreage of your property, $200 per acre for Sewer and $200 per acre for Water.-Tap fee: Fee for the tap to be made into the main and connected to the CO/WM, $1010 for Sewer and $980 for Water

The Frontage and Acreage fees are the Cities only means of recouping the initial cost of designing, construction and maintaining the infrastructure that has been put in place. Tap fees are the cost of the tap being made into the main and run to the CO/WM. Please call 336-883-3111 for more information.

Appliances like refrigerators, hot water heaters or air conditioners, or “white goods,” can be placed at the curb on your scheduled pickup day. Collection will be made by a separate truck. Please call 336-883-3111 for more information.

The State of North Carolina banned TV’s and computers from being placed in the landfill. You may take them to the City’s Material Recovery Center located at 5875 Riverdale Drive in Jamestown, or to EcoFlo located at 2750 Patterson Street in Greensboro for no charge (at either location). Please call 336-883-3111 for more information.

Carpet rolls must be no larger than 4 feet in length and 18 inches in diameter. No more than 2 rolls will be picked up at 1 time. Rolls cannot weigh more than 50 pounds. Carpet must have been replaced by homeowner and not a contractor; contractors are responsible for disposal of any and all materials resulting from their work. Please call 336-883-3111 for more information.

This could be for a number of reasons. The driver should have marked a box explaining why. It may be due to the volume and type of item(s). It may be that the item(s) are too close to another object. Bulky items must be placed a minimum of 3 feet away from obstructions such as trees, mailboxes, low hanging lines, etc. In either case, you may call Customer Service at 336-883-3111 to request a call back about your orange tag and what we can do to help you better understand.

Bulky Item Pickup - Violation Process-1st week: City tags as a violation to educate - tag informs resident what to do with item/items.-2nd week: City tags again as a violation, final warning, warns of $150 fine if not corrected.-3rd week: If resident has not complied, City removes pile and resident is charged $150 per load - and the fee is placed on the utility bill where applicable. If utility services are not applicable, an invoice will be sent to the property owner.

If the customer/homeowner contacts the Environmental Services supervisor and is willing to correct a violation in a timely manner, staff works with the resident without charging.

These charges are for opening/closing only. Mausoleum Entombment $600, Traditional Vault Burial $600, Infant Burial $300, Cremation Urn Burial $200. We do not provide this service for any private family mausoleum located in the cemetery.

Flowers are allowed on a grave if they are in a non-glass container off the ground. Christmas flowers will be removed the week before Easter every year. No balloons, glass, pottery, clothing, bottles, loose flowers, trinkets or stuffed animals will be allowed. The Cemetery Division reserves the right to remove and discard any prohibited or unsafe items at will.

The Public Services Department has taken on the task of making this possible. We hope to have a Cemetery Search/Mapping link available for the public to use in the future. You will be able to locate family and friends buried in our cemeteries with a simple search on your smart phone or tablet.

The waste stream coming from the north end of the City has to travel a long distance taking several hours to reach the plant. This results in a lack of oxygen and the formation of hydrogen sulfide creating a rotten egg smell. When the hydrogen sulfide first reaches the plant it is released to the atmosphere. If we had a means of capturing the gases and getting them to our odor control system the hydrogen sulfide would be removed. Please call 336-883-3111 for more information.

No, it has some bacteria remaining in the wastewater; however, the quality of the wastewater is as good as or better than the quality of the water in the receiving stream, in this case Randleman Reservoir, and does not have any negative impact on the lake. A portion of the treated wastewater flows to the far end of the lake and into the Piedmont Triad Regional Water Authority Water Treatment Plant. It is then treated by coagulation and filtration through multi-media filters, membrane filtration and carbon filtration. The water comes back to the City as drinking water and is safe to drink. Please call 336-883-3111 for more information.

We have emergency generators that will start up and are sized to provide sufficient power so that all the plant processes will remain online. It will take a few seconds for the diesel engine to start up and then to switch to generator power. We do have to shut down the dewatering and incinerator during a power outage. Please call 336-883-3111 for more information.

In the past it has gone to a brick manufacturer and used as a filler in making brick. Currently, it is taken to the City of High Point Ingleside Compost Facility and used as a soil amendment. Please call 336-883-3111 for more information.

Because these nutrients would cause the growth of algae, which would remove the oxygen from the lake and make it difficult for fish to survive. Another term for this is eutrophication. Please call 336-883-3111 for more information.

-Aluminum Sulfate is used for coagulation.-Corrosion Inhibitor is added to protect pipes and keep Lead and copper from leaching into the water.-Fluoride is added to assist with prevention of tooth decay.-Sodium Hydroxide is used for pH control.

-A 10-degree change in the air or water temperature can dramatically increase stress on a pipe. Sometimes this increase leads to a fracture of the pipe causing a water leak.-Water temperature below 40 degrees F can cause pipes to become more brittle. Air temperature at or below freezing causes the ground above a pipe to freeze - increasing external stress on a pipe. Frozen ground can lead to pipe breaks throughout the winter months. When water turns into ice, it can expand. When ice forms in soil it pushes the surrounding ground with great force. This leads to a movement in the ground as well as any nearby pipes.-Since the drop in water temperature lags behind air temperature changes, water main breaks may occur one to 2 days after a cold spell.-Other factors that can lead to water pipe breaks and leaks:->Age: The break rate for pipes increases after 60 years. Age alone, however, cannot always be used as an indicator of failure.->Corrosion: Older pipes are not cement lined and corrode inside and outside, increasing the chances of a break.->Pipe Diameter: The smaller the diameter, the greater the risk of breakage.->Soil Erosion: A previous pipeline break, excavation or nearby construction activity often erodes soil around water mains, which can cause breaks.

Mains would only cut off water to a customer for a few reasons.-If repairs were being performed on the main water pipe-If there was a leak on private property past the meter and the home or business was working on the repair or the home or business was vacant.

These items should not be included in your weekly garbage collection. The City of High Point tries to hold a semi-annual HHW Day in High Point where residents may drop off these items along with other e-wastes. Dates and times are available upon request. Please call 336-883-3111 for more information.

Residents are encouraged to recycle e-waste (computers, monitors, printers, cell phones, TVs, etc.), which may be taken to the Material Recovery Facility for free. Please do not place these items at the curb or in your recycling cart as they can be damaged during the normal course of operations/dumping.

The Material Recovery Facility is located at 5875 Riverdale Road in Jamestown between the hours of 7 a.m. and 5:30 p.m., Monday - Thursday (Closed on Friday). Please call 336-883-3111 for more information.

Only a city homeowners bringing material from their primary residence is free. There is a charge (36 per ton) for any landscape/tree business, city residents renting property, getting paid for yard work, bringing material from a 2nd/3rd home (not their primary residence), material brought in by someone other than the homeowner, business properties, and non-city residents. The High Point City Council has ruled that any charges incurred to 2nd/rental homes and business properties can be deducted from the owner’s taxes. Please call 336-883-8514 for more information.

For brush and limbs: If the product is roped or chained, the loader can lift the bundle off. Employees are not allowed to use the loader, shovel etc. to scrape or remove any product. In the case of overloaded mulch, topsoil, or compost the customer has to remove the product. Please call 336-883-8514 for more information.

We only accept natural products (trees, limbs, leaves, bamboo, and grass). We can’t accept pallets, treated wood, or other building material. These items must be taken to the landfill at 3940 E Kivett Drive. Please call 336-883-8514 for more information.

Residential: There is no charge to residential customers if the yard waste is brought from your primary residence and is in your personal vehicle. If the waste is from a rental property, if you are not the home owner, if you are a business or in a commercial vehicle the charge is $36 per ton with ah $7.50 minimum for Pickups, SUV’s or larger. There is a $2 minimum for cars. If you are not a High Point resident who lives in the High Point city limits there will be a charge for all material that is disposed. The charge will be $36 per ton.

Commercial: All commercial customers, landscape businesses and commercial vehicles will be charged $36 per ton with a $7.50 minimum. If the homeowner is in the vehicle, there will be a charge. No exceptions.

On July 1, 2011, the State of North Carolina banned all televisions and computer equipment from landfills. This includes: laptops, desktops, monitors, printers, scanners, fax machines, mice/keyboards and T.V.s. The City does not accept these items in the regular recycling or sanitation mix. However, these items are recyclable, along with all other electrical products with cords.

Residents may bring all of these electronic items to the Material Recovery Facility (MRF) for free disposal/recycling. Do not place these items in your recycling cart for recycling.

Yes, the City provides free collection of dead animals (pets only, no livestock) weighing less than 100 pounds to residents. The animal may be placed in a heavy duty plastic bag and placed in the garbage cart. Or, you may contact Customer Service for pickup at 336-883-3111.

Recycling is collected at the curb on your regular collection day and placed at the curb by 7 a.m. Recycling is collected on an every other week basis. Containers should be removed away from the curb by you on or before midnight on your collection day. For more information, please call 336-883-3111, or review the recycling schedule map.

Each residence served by the City of High Point is provided with one green 95-gallon recycling cart. You may purchase one additional cart for $57. There is no need to separate or bag any recyclable materials inside the cart. Recycling is provided on your regular scheduled pickup day every other week. For more information, please review our Recycling Page.

Cardboard boxes should be flattened and cut into pieces that can fit into your recycling cart or they may be taken to a participating High Point Fire Department. A 1-time pick up of cardboard boxes can be made for a new resident by contacting the Customer Service Department at 336-883-3111. Use the interactive map to find a participating Fire Department.

This could be for a number of reasons. The driver should have marked a box explaining why. It may have something to do with the condition of your cart that needs our attention. The driver may have noticed garbage and/or non-recyclables mixed in with the recyclables. We highly encourage proper use of the recycling program for safety reasons and to reduce the cost of sorting the materials. We ask that you follow the recycling guidelines on the lid. Violations may result in fine(s) being charged or the service may be discontinued. In either case, you may call Customer Service at 336-883-3111 to request a call back about your orange tag and what we can do to help you better understand.

Please place containers at the curb by 7 a.m. on the day of collection. Containers should be removed away from the curb by you on or before midnight on your collection day. Please call 336-883-3111 for more information.

City code enforcement officers and Environmental Services staff monitor neighborhoods for compliance and will leave a notice when violations occur. Continued violations could result in penalties and your cart not being serviced until your next regularly scheduled day. Please call 336-883-3111 for more information.

At the City of High Point, we focus every day on enriching the lives of our citizens by creating an exceptional environment and providing exemplary services that enable our community to thrive and prosper. In achieving this, we offer curbside/backdoor collection assistance to individuals who, because of permanent or temporary physical disability, are unable to bring their garbage and recycling carts to the curb. We limit this level of service to those who do not share a residence with someone who could bring the carts to the curb on their behalf.

As part of the program, City of High Point crews will collect garbage and recycling from either the back/side yard area of your home. It is imperative that the service is provided only to qualified residents and there are no obstructions that would prevent us from performing this task safely.

An application is required and you may contact the Customer Service Center to receive an application by calling (336) 883-3111. Please note your application will not be considered complete without a physician’s signature on their office letterhead.

Yes, garbage collection is only provided for those with approved City of High Point 95 gallon carts. These can be purchased by calling our Customer Service Department at 336-883-3111 for a cost of $57. The City provides for pickup of 2 garbage carts per residence.

Only bagged household trash can be put in the cart. Do not place yard waste, brush, or any construction debris in the garbage cart. Automotive parts, tires, hazardous ashes, corrugated cardboard and plastic bottles are also prohibited. You should place recyclables in your recycling cart for collection. Please call 336-883-3111 for more information.

Yes. All trash must be bagged before being put in the rollout cart. City ordinance requires that garbage be bagged to reduce wind-blown litter and discourage vermin. Please call 336-883-3111 for more information.

No, all garbage must fit inside the cart. If you have more than will fit, retain the garbage for collection the next week. In some very special circumstances a request can be made for additional pick-up and disposal. Please call 336-883-3111 for more information.

Collection will be 1 day later for these holidays and the remaining days of the week affected by the holiday. Garbage collection days will remain the same for holidays that fall on a Friday. Please call 336-883-3111 for more information.

Our collection rate is greater than 99%, but in the event we did miss your container, you may call Customer Service at 336-883-3111. The missed collection will be picked up on the following day (Monday through Friday). If staff determines that our driver did not miss your container a supervisor will contact you to discuss the program further.

If you have a small amount of paint in the can, once it has been dried out with kitty litter, sawdust or other similar products, it can be put out with the garbage. Please call 336-883-3111 for more information.

This could be for a number of reasons. The driver should have marked a box explaining why. It may be because the cart was facing the wrong direction which may result in partial dumping or damaging the lid, or it could be that the cart was placed too close to a pole or other object that prevents collection. The carts should maintain a 3 foot area of clearance. If our driver identifies a hazardous material he can tag the cart as notification to you that these materials are not accepted at the landfill. If the cart is damaged in some way we may be letting you know that it’s time to replace the cart with a new one. In either case, you may call Customer Service at 336-883-3111 to request a call back about your orange tag so that we can help you better understand the reasoning for receiving the tag.

Stormwater runoff is the rain or melted snow that runs off streets, rooftops, parking lots, lawns and vacant lots. Stormwater runoff can cause flooding and water quality problems. Problems occur when runoff picks up oil, grease, and other pollutants and carries them directly into the storm water drain system. This runoff does not go to a treatment plant, but drains directly to a nearby stream or lake. Please call 336-883-3111 for more information.

The Stormwater Division maintains stormwater systems within the public right-of-way. When stormwater runoff leaves the public right-of-way, it is the responsibility of the property owner to maintain the stormwater conveyance on their property. If you discover a drainage problem, please call the Customer Service Department at 336-883-3111 to report problem. The Stormwater Division will perform a site visit to assess the problem.

Residential Customers: All residential customers are charged for an average of 2,588 square feet (sq. ft.) of impervious surfaces (1 equivalent residential unit or ERU). The residential charge for 1 ERU is $4 per month.

Commercial Customers: The impervious surfaces for each property in the City are measured using aerial photography and geographical information systems technology. The amount of impervious surfaces is divided by the equivalent residential unit (ERU) of 2,588 square feet and multiplied by $4 per month.

Any area composed of any material that impedes or prevents natural infiltration of water into the soil. Impervious surface area shall include but is not limited to:-Concrete or asphalt streets-Crushed stone and gravel surfaces-Decks-Driveways-Parking areas-Patios-Roofs-Sidewalks-Tennis courts

No, residents are not being charged for rain. The revenue generated from the stormwater utility fee is used to implement the Stormwater Management Improvement Program and to implement programs that reduce or eliminate stormwater pollution as required by Federal NPDES stormwater regulations. It has been demonstrated scientifically that runoff and pollution from a property increases as the amount of impervious surface area on that property increases. Please call 336-883-3111 for more information.

To register a complaint about the amount of impervious surface that has been billed to a customer, the property owner must contact the City of High Point Customer Service Department at 336-883-3111. A staff member will make a site visit to verify the amount of impervious surface area. If the findings are different from what was billed, the bill will be adjusted (increased or decreased) to reflect the proper amount. Documentation of impervious surface area calculations will be provided upon request.

The schedule for loose leaf collection is typically advertised in early November. Leaves are collected based on your regularly scheduled garbage collection day. Please periodically check the Public Services Department website for information during the autumn months. If you need additional information, please call the Customer Service Phone Center 24 hours a day, 7 days a week at 336-883-3111.

The City maintained streets are assessed and given a Pavement Condition Rating (PCR). The PCR helps to determine which streets should be considered for asphalt resurfacing. If you need additional information, please call the Customer Service Phone Center 24 hours a day, 7 days a week at 336-883-3111.

-During winter weather, the Street Maintenance Division is responsible for performing snow and ice removal on certain NCDOT and City maintained roads. If snow is in the forecast, crews will apply salt brine to major thoroughfares, bridges, and overpasses 24 to 48 hours in advance (depending on forecasting). The salt brine helps prevent snow from sticking to the pavement and makes plowing and additional salting more effective.-When snow or freezing precipitation begins to accumulate, crews will spread salt on bridges and overpasses. The next step will be to salt the priority 1, 2, and 3 routes. Crews will begin plowing when one or more inches of snow begins to accumulate on the roads. During major storm events, the Street Maintenance Division will work around the clock in 12-hour shifts.-The City maintains a stockpile of 800 tons of deicing salt and storage capacity of 33,000 gallons of salt brine.

If you need additional information, please call the Customer Service Phone Center 24 hours a day, 7 days a week at 336-883-3111.

These are used for residential clean-up projects and rent for $100. This is a non-refundable fee. The city will deliver the box on 1 working day and pick it up within 3 working days after you have loaded it.

For example: A red box delivered on Monday will be picked up Thursday; delivery on a Tuesday will be picked up on a Friday; delivered Thursday picked up Monday; delivered Friday picked up Tuesday.

You must pay in advance, either in person at the Customer Service Department or by phone 336-883-3111.

Household items and general trash or limbs and yard waste, no tires. Customers are allowed to put some building materials in our box, such as shingles, wood installation and siding provided the customer is doing the work and not a contractor. If a contractor does the work, the contractor is responsible for disposal of all material. Please call 336-883-3111 for more information.

The bed of the box is 14 feet long, 8 feet wide and 42 inches deep (approximately 14 cubic yards). Please do not allow items to stick over the top of the red box as it may become a hazard when transporting and around low hanging wires. Please call 336-883-3111 for more information.

Yard waste is collected at the curb on your regular collection day and placed at the curb by 7 a.m. Containers should be removed away from the curb by you on or before midnight on your collection day. For more information, please review the Interactive Collection Map.

The City’s yard waste program is intended for the regular maintenance of a property, not the removal of an entire tree(s) or lot clearing. Yard waste must be separated from your regular garbage, recycling or bulk pile. Yard waste material includes grass clippings, leaves, bush trimmings and limbs from regular maintenance work/pruning. Please call 336-883-3111 for more information.

Please don’t mix your yard waste with non-yard waste materials (rock, dirt and fencing material). Your yard waste must be boxed, bundled, or bagged (if bagged, we ask you to use clear bags). If boxed or bagged the item cannot weigh over 50 pounds and must hold contents. If the item(s) are bundled we ask that the bundles be cut to 4 feet lengths and not weighing more than 50 pounds. Please call 336-883-3111 for more information.

No, the city no longer collects large, loose, untied tree limbs placed at the curb. Any work performed by a tree service company must be disposed of by that company. A homeowner has 3 options for the removal of a large quantity of limbs and tree debris:1 - Cut and tie to appropriate size and weight for the city to remove for free on the normal collection day.2 - If this is your personal residence you may take limbs to the Ingleside Composting Facility (Located at 3001 Ingleside Drive) for free.3 - Rent a 14 cubic yard Red Box ($100 for 3 days) by calling Customer Service at 336-883-3111.

This could be for a number of reasons. The driver should have marked a box explaining why. It may have something to do with the condition of your cart. Or - it may be that the limbs are not cut to the appropriate size or weight. We ask that you follow the guidelines for proper removal. Violations may result in fine(s) being charged. In either case, you may call Customer Service at 336-883-3111 to request a call back about your orange tag and what we can do to help you better understand.

Yard Waste - Violation Process-1st week: City tags as a violation to educate - tag informs resident what to do with bulk and loose yard waste/limbs.-2nd week: City tags again as a violation, final warning, warns of $150 fine if not corrected.-3rd week: If resident has not complied, City removes pile and resident is charged $150 per load - and the fee is placed on the utility bill where applicable. If utility services are not applicable, an invoice will be sent to the property owner.

If the customer/homeowner contacts the Environmental Services supervisor and is willing to correct a violation in a timely manner, staff works with the resident without charging.

Businesses operating within the city limits must obtain a City of High Point Business License. Contact the Business License Department at 336-883-3205 for more information. For more information, access customer service forms.

The City of High Point is pro-active in encouraging purchases of goods and services from certified minority and women-owned business enterprises (MWBEs) as well as soliciting their participation in City construction bids. For assistance with purchases of goods and services or construction bids, contact the Purchasing Division at 336-883-3219. Minority contractors interested in bidding on City construction contracts must be registered with the North Carolina Historically Underutilized Business Division of the Department of Administration. Historically Underutilized Business Division

Yes, the State of North Carolina allows all local governments to participate in any of their contracts for the purchase of supplies and equipment. See the North Carolina Division of Purchase and Contracts for information regarding these contracts. For additional government resources, see UNC School of Government.

Yes, some City personnel are issued a City of High Point procurement card which gives them authorization to make certain purchases in accordance with City Purchasing Procedures. Currently, Bank of America provides this procurement card service for the City, and the cards can be used with suppliers that accept Visa credit cards.

Currently, the City of High Point holds annual auctions for disposal of surplus supplies and equipment. Most surplus vehicles are now sold by online auction via GovDeals. For more information, see Surplus Equipment Auctions.

Excellent service means more than just how we deal with the public at large. It also means how we deal with each other and with other departments in the city. Every employee of the City of High Point has someone to whom they supply service!

Any City of High Point employee can nominate any other employee that they have seen provide excellent service. Also, any customer throughout the Triad can nominate a city employee who has provided them excellent service. Finally, you can even nominate yourself!

The kick off of our annual celebration of outstanding service will be held at the Employee Spring Fling in May. At this event, all the honorees will be named, their levels of recognition will be announced and each person’s award will be described. After the May Spring Fling, there will be a formal ceremony held at the next scheduled meeting of the High Point City Council where all the honorees will be recognized and the awards presented.

The HONORS Program has different awards to match the level of service you have provided. Each award level requires a greater degree of service in order to qualify for the award, therefore fewer people will be recognized at each level. The award level that you qualify for will be determined after all the nominations are received and approved. Award Levels

Each year an HONORS Review Committee will be selected in June and they will accept honoree nominations throughout the year. Nominations will be accepted through the end of March and will be awarded at the Spring Fling in May. Any nominations submitted after the end of March will be considered for the next year’s Spring Fling.

The chairman of the HONORS Review Committee will contact each person who submits a nomination and acknowledge that his or her nomination has been received. The HONORS Review Committee will consider each nomination and will inform the person who submitted the nomination as to whether or not their nominee qualifies for recognition. If the employee does not qualify, the committee will explain why it has made this decision. One month before the Spring Fling a complete list of all the honorees will be published.

The HONORS Review Committee may interview the person being nominated and may interview the nominee’s co-workers. The committee may also review the nominees job description and ask their supervisor to assess their performance. These are just some of the methods that will be used by the committee to consider what award level the nominee will receive.

You can use the HONORS nomination form that is available from any city Benefit Liaison or any member of the HONORS Review Committee. You can also submit a nomination over the telephone by calling the City of High Point’s Customer Service Center at 336-883-3111. Finally, you can contact any of the members of the HONORS Review Committee and they will be happy to help you submit your nomination and help you fill out the nomination form. HONORS Nomination Form

Regular fare is $1. The elderly with Transit, GTA, WSTA reduced fare identification cards, or a picture ID with a birth date verifying that you are 60 or older, the disabled with Transit, GTA, or WSTA reduced fare identification cards, and Medicare Card holders ride for 50 cents. Transfers are free. Children under 43" in height ride free (limit 3 per paying adult).

No. Exact fare is required. If you do not have the exact fare you will be given the choice of a card issued from the fare box that will allow you to use the bus in the future or a green coupon that will allow you to get your change back the following business day after 9 a.m. from the Transportation Operations Center located at 716 West Kivett Drive. Please let the driver know in advance if you do not have the exact fare.

Transit offers $1 Tickets, $5 tickets, $10 tickets, and 30-Day Passes. $5, $10 tickets, and 30-Day passes may be purchased at the booth at the Transit terminal. $1 tickets may only be purchased at the Transit office (716 West Kivett Drive). Please note the expiration date on the ticket.

The buses run from 5:45 a.m. to 6:30 p.m. Monday through Friday. Transit provides additional transportation from the Broad Avenue Terminal at 6 p.m., 6:30 p.m., and 7 p.m. for PART riders coming from North High Point, Greensboro and Winston-Salem and Transit riders coming in at 5:45 p.m., 6:15 p.m., and 6:30 p.m. Vans will take you from the Broad Avenue Terminal to the bus stop closest to your destination. The buses also operate from 8:45 a.m. to 5:15 p.m. on Saturdays. There is no Sunday service.

There are many bus stops throughout the city. Bus stop signs have a picture of the front of a bus and blue lettering on a white background. Stand at the stop, and the bus operator will stop to pick you up. For specific information about the stop closest to you, call the transit information line at 336-889-7433 (TTY 711).

Transit realizes that some trips will require a rider to use 2 buses. When you board the first bus, you will need to pay the appropriate fare and ask the operator for a transfer to the other route you need. Remember to ask for your transfer immediately. Transfers will not be issued at any other time during your trip.

If you miss your transfer because the bus was running late, either the driver will fix your transfer so that you can catch the next available bus, or Transit will make arrangements to get you to your destination.

Access our online comments form. If you prefer, you can call Transit at 336-889-7433, and let the person who answers the telephone know that you wish to register a public comment. Please leave your name, address, and telephone number and be as specific as possible about the incident. We will investigate the incident, and respond to you as soon as possible. Online Comments Form

In order to drive a bus or paratransit vehicle for the City, an individual must be 25 years of age or older, have 5 or more years of driving experience, have a high school diploma or GED, have 2 or more years of experience operating a commercial vehicle, have an acceptable driving record, pass a criminal background check, and be able to pass a US Department of Transportation drug screen.

You can view current openings on the City's Job Opportunities page. All applications are completed online, and applications are only accepted when there are openings. If there are no openings when you check, you may complete a job interest card to be notified when a position comes open.

Thickened sludge (residual solids) is dewatered using a centrifuge. The resulting "cake" is transported to the Eastside WWTP where it is incinerated. The resulting ash is used in creating topsoil and as an additive in brick manufacturing. Please call 336-822-4732 for more information.

A minimum of a High School diploma or GED, possession of a valid driver's license, and the ability to obtain a Grade II (North Carolina) State Wastewater Operator's certification within 2 years of employment. Find additional requirements and a job description.

Shift Operators currently work a 12-hour shift: 7 a.m. - 7 p.m. (day), or 7 p.m. - 7 a.m. (night). Operators work 5 days on and 2 days off rotating from nights to days or days to nights every 28 days. This type of shift means the operators are on duty 14 days per month. Please call 336-822-4732 for more information.

Eastside: Eastside is currently in compliance with the latest NPDES permit limits and no current need or plans to upgrade the current processes.Westside: BNR (Biological Nutrient Removal). This will require upgrading the current Activated Sludge system, e.g., construction of additional aeration basins, installation of additional air supply blowers, renovation of the current air diffusing system, and construction of an additional Secondary Clarifier.

We will notify the meter shop when everything is ready for meter to be set, dealing with the backflow assembly. You will need to contact customer service (336-883-3111) and tell them you want your meter set. They will enter a work order. The meter shop has 2 working days to set the meter.

They use high pressure water and a series of different heads to break blockages lost in wastewater mains. These blockages can be caused by roots, grease, and vandalism. Grease comes from people dumping grease down the drain instead of disposing it some other way, like in the trash. Vandalism is when people flush things down the commode or they open a manhole and throw anything form clothes, wood, rocks, old televisions and anything else they can think of. Please call 336-883-3111 for more information.

Keep kids and animals away from the spill and call Customer Service (336-883-3111) to have the City come out and see why this is happening before you call a plumber. It may be something the City can take care of at no cost to you.

The wastewater collection system is being cleaned all the time. We clean different parts of the system each day. We have a goal to clean more than 10% of the system a year. Please call 336-883-3111 for more information.

We help the customer maintain their sewer service from the back of the curb to the Main in the street. Please call customer service (336-883-3111) and they will enter a work order and someone from the City will be out as soon as possible to replace.

Call customer service (336-883-3111) and let them know you have received a high water bill. They will enter a work order and someone will come out and check the meter to make sure it was read right and that there are no leaks to be detected.

Cold weather, extreme heat and temperature fluctuation cause changes in the soil around pipes which results in the ground to shift which causes pressure. The freezing and expansion of water contents may have the same overwhelming effect. Age, pipe defects, and sometimes accidents also contribute to a water main break. Please call 336-883-3111 for more information.