Shipping & Returns

Delivery
We will use our reasonable endeavours to deliver goods promptly as set out below but accept no liability for delays in delivery for whatever reason.

Despatch
Orders placed by 14.00 hours from Monday to Friday will generally be despatched the same working day.
All orders are sent by Royal Mail and should arrive within 2 to 3 working days
In the 4 weeks before Christmas please allow extra time to receive your goods or use the option for Royal Mail Guaranteed Next Day Delivery (UK only).

Despatch Charges:
UK Standard Delivery: £2.50 for orders under £30.00
(Free UK Standard Delivery for orders over £30.00 (UK only)
Next Day Guaranteed UK Delivery (any order value): £7.00
Europe: £5.00*
Rest of World: £7.00*
*This is a minimum charge and is weight dependant and may be subject to variation. If this applies to your order we will contact you prior to despatch.
VAT will be added to the above despatch charges as appropriate.

Out of Stock Items
We try to maintain adequate and accurate stock levels but occasionally an item might have gone out of stock after you have ordered and before we despatch. If so we will notify you and will not charge you for that item.

Returns

We believe you will be delighted with the Products you purchase from us. If not, then we are able to refund or exchange any item purchased via our Site within 14 days of purchase. Please return the Product unused, unworn in its original condition with tags intact and in its original packaging. We will refund you the cost of the Product as soon as possible following our agreement to refund. We are unable to pay for the return cost of delivery.
If you receive a Product that you did not order or wish to return a Product for any reason where we are at fault, we will pay for the return cost of delivery. If this happens, please email us first at sales@primrosemktg.co.uk and we will confirm how you should send the item to us.
Please report any errors, faults or other problems with your order to us within 7 days of receipt of your order.
Please obtain a Certificate of Posting at the Post Office when returning items to us. If you do not have evidence of posting then we cannot be responsible for returned goods which we do not receive.

We are not responsible for and cannot offer to exchange or refund used or customer damaged goods.