SPEEDY DELIVERY

We aim to ship your order within 24 hours (Monday - Friday). If your order is not going to ship in this time frame, we will email you to let you know asap (as may be the case with special order or out of stock items)

HOW LONG WILL IT TAKE TO ARRIVE?

You will have the option to select a shipping method at checkout. Free and inexpensive shipping is usually Canada Post expedited. You can expect your order to arrive within approx. 1-7 days from the day it shipped. You will be notified by email when your order has shipped and given a tracking number to follow. Packages tend to arrive quicker to major cities. Here are some *average delivery time estimates by province. Remember we are located in Calgary, AB so times will fan out from there.

SPECIAL REQUESTS & URGENT NEEDS

Please note that if a gift needs to be sent urgently, it is advised that you call or email us to ensure we can process your order on time when this method of shipment is desired.

FREE SHIPPING FOR ORDERS OVER $255

Free shipping is within Canada only.Please note: we reserve the right to ask for surcharge if shipping fees exceed $25 (as may happen with exceptionally heavy items, or items shipped a very long distance) - this is rare and we would contact you same day with an option of surcharge or full refund.

PICK UP OPTION

If you choose our Pick up option (for Calgary area residents):

Orders can be picked up at our office in Calgary by appointment. PLEASE call before you come to ensure that somebody is there. We are not a storefront and we can't guarantee that the office will always be open during published hours. 1-888-802-0474 admin@birthsuppliescanada.ca

CANADIAN FUNDS

All orders placed with credit cards internationally will be charged in Canadian funds. The purchaser will then receive the accurate amount, in their currency at the most recent exchange rates. This will reflect on their statement.

Return Policy

You may return new, unopened items sold and fulfilled to us within 30 days of delivery for a full refund. Items should be returned in their original packaging. If the return is a result of our error we will pay for the shipping, if it is not the shipping will be deducted from the refund. In situations where an item was "free shipping", a shipping fee will still be deducted from the refund for goods returned by choice.

If it is a Birth Pool that has been opened, we are not able take it as a return. if the pool is coming back because it is not wanted but is still sealed, shipping is the responsibility of the customer and the original shipping paid will not be refunded.

However, if you received something that was broken, opened, or damaged in any way please call us and we will make sure that you are either reimbursed or we will replace the item.

Exchanges

If you received a faulty item and need to exchange it for the same item, please send us an e-mail to request a replacement. If you would like to exchange an item for a different one, please return the original item and you will be refunded your original purchase price once we receive the item. Place another order for the item you wish to purchase. You do not have to wait for us to receive the original item before placing the new order.

Please note that it takes us 3 to 5 business days to process returns once they arrive.

Birth Pools

Regular La Bassine and Birth Pool in a Box birth pools have single use or one year warranties. Any manufacturer's defects need to be reported within 30 days of delivery. It is HIGHLY recommended that pools be opened and inspected well prior to a due date so that if there is a manufacturing defect it can be replaced well in time for the birth. If a pool is purchased second-hand, the warranty is no longer in effect, even if it is within 5 uses or one year from the original purchase. Only an original purchaser can make a warranty claim.

Aquaborn Eco Birth Pools purchased after July 2014 have 10 use or one year warranties. All Aquaborn pools purchased before that time have a single use/one year warranty. The warranty applies only to the original purchaser. If a pool is purchased second-hand, the warranty is no longer in effect, even if it is within 10 uses or one year from the original purchase. Only an original purchaser can make a warranty claim.

Privacy Policy

At Birth Supplies Canada, we take your privacy and security seriously and are committed to protecting your personal information.

We feel it’s very important that you understand exactly what information is collected when shopping online and how that information will be used. If you have any questions or concerns about our privacy and security policies or anything else on our site, please don’t hesitate to contact us.

Cookies

A cookie is a small file, which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyze web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We and our third party partners may set and use cookies to identify which pages are being used. This helps us analyze data about our web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but can usually modify your browser settings to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

GENERAL INQUIRIES:

Due to the nature of our business, we operate during irregular hours. The quickest way to contact us is through our online chat, via the contact form on this page, or by emailing us at admin@birthsuppliescanada.ca. This way we can direct to the appropriate person and respond most efficiently.

If you need to speak to someone in person, please feel free to request a call back using the contact form on this page. Please provide details to your inquiry.

EMAIL:admin@birthsuppliescanada.ca

FAX: 1 (888) 525-3045

PICKUP LOCATION:

We are located in Calgary, Alberta CANADA (New Brighton community SE). We are an online store and do not have a retail location. Calgary pickup is available by appointment only. After completing your order, please email us at admin@birthsuppliescanada.ca