at&t CallVantage? More like at&t DumbVantage!

I’ve always been pretty happy with at&t’s VoIP system called CallVantage (see: Vonage, Comcast Digital Voice). I’ve had it since it first came out back in ’04 or so. But lately there’s been a few things just not working right. Actual performance issues. But I haven’t ever said anything because I rarely ever use the landline.
But I wrote them an email yesterday in which I totally didn’t mention any service issues and just asked a question about how I’d prefer my voicemails to be sent in mp3 format rather than wav.

My email:

The voicemails are emailed in .wav format.
Can these be offered/emailed as mp3s instead?

If not available now, may I suggest this feature for the future? Switching to mp3 will greatly reduce the file sizes anyway, which would be beneficial to the at&t servers which are storing them.

I received the “We received your email and will get around to it within 48 hrs.” standard form mail. I waited a day. This was the response I just got:

Dear Carl Baldwin:

In response to your bill inquiry, Tracking Number: ##############, requesting information on account: ############, the following information has been obtained:

We apologize for the inconvenience you have experienced with your service. Please contact our repair office to resolve your issues. You can reach this office by calling #############.

Thank you for choosing AT&T.

Really? REALLY?
This, along with my actual problems with the service as of late just may cause me to switch to Comcast. At least maybe then I’ll stop getting 3 Comcast junk mailings a week (of which I asked to be taken off that list a year ago, too).

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Sometimes I need to play this for myself just to remember what it feels like to smile. And it doesn't just make me smile because of the message (though it never fails) but because someone took the time to get her to record it for me.