Corporate America spends some absurdly large sum of money every single year trying to engage knowledge workers and remind them about the importance of the customer. Lisa and team provide three simple lessons.

We talk about organizational hierarchy in abstractions; your team, your direct report, your employee. What we're actually saying is that "you have people and you are responsible for the output of those people."

"What separates the successful from the unsuccessful are the expectations that they had for their own lives. Yet the message of the right is increasingly: It’s not your fault that you’re a loser; it’s the government’s fault."

I appreciate that my initial exposure to science was inextricably linked to the scientific method. It’s burned into my brain. It has become extraordinarily helpful as an approachable, well-documented thought framework for my team.