Charles Schwab Ranks Highest in J.D. Power Full Service Investor Satisfaction Study for Third Consecutive Year

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"We’ve been leveling the playing field for investors since our founding nearly 45 years ago, and it’s gratifying to see that our approach resonates with investors today more than ever"

SAN FRANCISCO--(BUSINESS WIRE)--Charles Schwab has received the highest ranking in overall satisfaction
in the 2018 J.D. Power Full Service Investor Satisfaction Study. Schwab
also ranked highest in both the 2017 and 2016 J.D. Power U.S. Full
Service Investor Satisfaction Study.

With an index score of 867 on a 1,000-point scale in the 2018 Full
Service Study, Schwab scored 28 points above the overall satisfaction
industry average and received the highest scores in firm interaction,
commission and fees, and information resources factors.

“We’ve been leveling the playing field for investors since our founding
nearly 45 years ago, and it’s gratifying to see that our approach
resonates with investors today more than ever,” said Terri
Kallsen, executive vice president and head of Schwab Investor
Services. “We believe firmly that investors shouldn’t have to make
trade-offs and deserve an experience that delivers the full package:
value, service, transparency, and trust. Last year, we delivered nearly
$400 million in price reductions and introduced a broad-reaching
Satisfaction Guarantee, unique for our industry. I’m very proud of the
work we’ve done to become, definitively, a leading full-service firm,”
she concluded.

In recent years, Schwab has expanded its suite of products and services
aimed at full-service investors, particularly in the area of wealth
management. At the end of 2017, assets enrolled in the firm’s advisory
solutions continued to grow faster than client assets overall, reaching
a record $268.7 billion, up 24% from the prior year.

The official J.D. Power 2018 U.S. Full Service Investor Satisfaction
Study press release can be viewed here.

About Charles Schwab

At Charles Schwab we believe in the power of investing to help
individuals create a better tomorrow. We have a history of challenging
the status quo in our industry, innovating in ways that benefit
investors and the advisors and employers who serve them, and championing
our clients’ goals with passion and integrity.

Charles Schwab received the highest numerical score in the J.D. Power
2016-2018 Full Service Investor Satisfaction Study. The 2018 study was
based on 4,419 total responses from 18 firms measuring opinions of
investors who used full-service investment institutions, surveyed
November-December 2017.

Your experiences may vary. Visit jdpower.com

Wealth Management refers to a number of different products and services
offered through various subsidiaries of The Charles Schwab Corporation.
See schwab.com/wealth.

Some links provided in this press release take you to websites not owned
by Charles Schwab or its affiliates. Charles Schwab is not responsible
for the content on those websites and does not provide, edit, or endorse
any of the content. Those non-affiliated companies are wholly
responsible for the content and features found on their sites.