No-logging data policy

The underlying policy of DollarVPN is that we never store
any activity logs of any kind. We strongly believe in
having a minimal data retention policy because we want you
to remain anonymous. However, in some situations we might
process your personal data if you, for example, are making
payments by a bank wire, PayPal, Swish, cardinity or are
sending an e-mail or reporting a problem. In those cases,
we might process your personal data and the General Data
Protection Regulation (“GDPR”) and other data protection
laws may apply. For more information please read our
Privacy Policy.

Our anonymous, numbered accounts

We want you to remain anonymous. When you sign up for
DollarVPN, we do not ask for any personal information – no
username, no password, no email address. Instead, a random
account number is generated, a so-called numbered account.
This number is the only identifier a person needs in order
to use a DollarVPN account. This is a fundamental
difference that sets us apart from most other services.
Anyone at anytime can create as many numbered accounts as
they wish on our website. An account cant be used by
multiple people or by someone other than the person who
initially generated it. A DollarVPN account has two
properties: the account number and the time remaining on
that account.

How many numbered
accounts does DollarVPN have?

At the time of writing this post, DollarVPN has 5320
numbered accounts. These accounts could have been created
by 5320 unique people, or by one person 555,541 times.

This is the data we store for an account¹:

account number | expiry date
xxxxxxxxxxx | 20170730

How DollarVPN handles payment information

Let's take a transparent look at the information we do
store in order to handle payments.

You can pay money to the numbered account and therefore
acquire more VPN time. DollarVPN accepts cash, Bitcoin,
credit card (cardinity), PayPal. You can find more
information on how we handle each type of payment below.

Some types of payment mean that personal data will be
processed (such as e.g. bank account number and
PayPal-ID). If you choose a payment method where you are
providing your personal data to DollarVPN, such as PayPal,
we will process and protect your information according to
the GDPR and other applicable legislations. For more
information please read our Privacy Policy here.

For credit card and PayPal we do use third parties:
cardinity, PayPal, These kinds of companies log everything.
For that reason alone, it is out of our control that they
have records showing which people have paid us money (i.e.
processing of personal data).

As a customer of their services, these entities would
allow us to request this information if we chose to do so.
In short, your payment actions with these two methods are
not anonymous and the GDPR and other relevant data
protection regulations may apply if you are making a
payment by credit card or Paypal.

The data must be kept for the statutory retention period
described in applicable local laws such as the Norwegian
Accounting Act (some information must be stored for seven
years from the end of the fiscal year). If not required by
law, the data will be stored for no longer than necessary
for the purpose. After the periods, the data will be
permanently deleted.

Why do you store
transaction_id and e-mail?

Since we support 30-day refunds and because we encounter
certain transaction issues from PayPal (for example,
double payments and subscription problems), we need to be
able to track payments in order to give customers the
service we offer. We only duplicate the information since
PayPal already has it.

It's important to note that PayPal does not have your
DollarVPN account number since we encrypt it. If, however,
you send a bank wire payment, the account number will
exist in the "message" field of the transaction.

What We Don't Log

We log nothing whatsoever that can be connected to a
numbered account's activity:

no logging of traffic

no logging of DNS requests

no logging of connections, including when one is made,
when it disconnects, for how long, or any kind of
timestamp

no logging of IP addresses

no logging of user bandwidth

no logging of account activity except total simultaneous
connections (explained below) and the payment
information detailed in this post.

Our OpenVPN server log configuration:

verb 0 log-append /dev/null

Other data that we do handle

Our VPN servers send three types of data to our monitoring
system:

total number of current connections

CPU load per core

total bandwidth used per server.

We log the total sum of each of these statistics in order
to monitor the health of each individual VPN server. We
ensure that the system isn't overloaded, and we monitor
the servers for potential attacks, bugs, and network
issues.

We also monitor the real-time state of total connections
per account as we only allow for five connections
simultaneously. As we do not save this information, we
cannot, for example, tell you how many connections your
account had five minutes ago. With regard to our web
servers, we handle certain types of information in the
following ways:

We store normal Nginx logs for up to 1 hour.

Information older than 1 hour is deleted, and only
aggregated information about the number of hits and
visitors to our website is saved.

We refrain from sending usage statistics to external
parties such as Google Analytics.

How we handle emails and problem reports

Our support staff answers questions, resolves problems,
and gives general support to customers who actively send
an email to [email protected], or talk to our live
chat team

Please consider the following statements about how we
handle support-related communication should you ever need
to contact us.

After "solving" or "closing" a support case, all related
emails are archived (removed from the inbox). After 6
months, all emails sent to our support address are
automatically, permanently erased (from inbox, deleted
items, sent items, trash, and archives).

No private information not even your email address will
ever actively be passed to third parties (except the third
party which operates our email service on behalf of us),
unless you explicitly ask us to.

Please note that an e-mail address is generally considered
as personal data and even the information in the e-mail
message may include personal data.

Cookie Policy

At DollarVPN, we never store data that isn't absolutely
necessary, and if it is, then only upon the active request
of a customer. This choice is deeply rooted in our culture
and tied to our belief that everyone has a right to
privacy.

As a result, our website utilizes only the following few
cookies, all of which are essential for us to provide
certain services and created only if a user actively
chooses that service:

sessionid (expires after one hour) – is created
when you log into an account and automatically logs you
out after an hour

language (expires when the browser window is
closed) – is created when you choose a language
preference for this website

csrftoken (expires when the browser window is
closed) – is created when you view almost any form on
this website and prevents a malicious website from
tricking you into submitting a POST request to us,
otherwise known as cross-site request forgery

__cardinity_sid (expires after 30 minutes) – is
implemented by cardinity and created when you proceed to
the cardinity payment page

__cardinity_mid (expires after one year) – is
implemented by cardinity and created when you proceed to
the cardinity payment page.

Privacy Policy

This Website('DollarVPN.com') and constituents believe that the privacy and security of our visitors and clients information are of utmost importance. As such, we administer strict policies safeguarding your privacy and security. This document ('Privacy Policy') defines and informs you of any and all of the instances in which your data and information (collectively, 'info') may be saved and how it may be used.

Information We Collect

From Clients of our Service

E-Mail

Payment Information

Clients who opt to use the optional control panel will receive a temporary cookie

Terms of Service

DollarVPN strives to deliver the very best VPN services and features available. Please
review through these terms and conditions and refer to it as necessary to fully understand
its provisions before using the services provided by DollarVPN. We take your trust
seriously and hope you appreciate our efforts to safeguard our systems and provide the
best possible user experience.
This agreement, which will be known as 'Agreement', outlines the terms and conditions
that apply to users of our VPN and other related services. 'DollarVPN' will refer to
Digitalbay Mohammed Kahtan ENK which operates the site DollarVPN.com, while
'Customer' will refer to you, the user of our services. By signing up for DollarVPN services,
you acknowledge that you have read this Agreement and that you agree to the terms and
conditions that it contains.

Here are our terms:

Lawful Use of Services

To use the services and features of DollarVPN, you agree to not use our systems, services
and/or tools to access, transmit, display or distribute any illegal content. Prohibited
includes, and is not limited to, the following:Violates Local, Federal or State Laws
Violates Copyright, Trademark, Patent or any other intellectual property rights of
third parties, including those of DollarVPN
Child Pornography or material that violates Child Abuse and/or Exploitation Laws.
Posting adult pictures or related content.
Viruses that may cause any damage to third parties, including DollarVPN
Harassing, Defamatory, Slanderous or Libelous content, and is otherwise in
violation of any laws that is intended to harm or defraud third parties, including
DollarVPN
The services and features provided by DollarVPN to our subscribers may not be used to
perform any illegal or harassing actions including spamming, hacking or behavior that
violates local, state or federal laws. The software provided by DollarVPN services may
only be used legally.
DollarVPN reserves the right to terminate access to any subscriber at its discretion without
any prior notice or warning in the event the customer commits any of the violations, or
variants of those listed above.

Customer Obligation to Pay for Services

DollarVPN offers accounts with service periods from a few days to annual
terms.Customers agree to allow DollarVPN to take action to receive payment which may
include charging the customers credit card or renewing the subscription through alternate
payment methods such as Paypal. Customers understand and agree that accounts renew
at the end of their term unless a cancellation request has been submitted. If a payment is
declined or refused, DollarVPN may place the customer's account on hold. DollarVPN
may attempt a charge again in the future for failed or declined payments.

Account Term

Customer's may access the DollarVPN service as long as their account is in good
standing. Accounts will remain in good standing as long as they are not in violoation of
this agreement and payments are made in a timely manner. Accounts renew automatically
at the end of their paid term unless the customer cancels the account before the next
renewal date.

Cancellation / Termination

The customer may request cancellation at any time by logging in at our website and using
the customer control panel to cancel their service or by emailing [email protected]
Requests to cancel must be submitted and received before the end of customer's current
term to prevent payment for another term. We do not make refunds for prior terms.

Restarting Account

Customers can restart their cancelled or closed DollarVPN account. Customers whose
account was terminated for violoation of our Terms or other serious issues may not restart
their account. Once customer makes payment and any other open issues are resolved,
DollarVPN will restore and reactivate the customer's account.

Customer Liability and Indemnification

DollarVPN will not be held responsible or liable for any third party violations of this
agreement by its customers. The Customer will hold harmless and indemnify DollarVPN
from damages, liability, claims from third parties, expenses or losses that are the result of
the customer's violation of this agreement. Customer accepts complete responsibility for
their actions related to how they use the service provided by DollarVPN.

Limitation of Liability

DollarVPN will not be held liable for any damages under any circumstances that are the
result of loss of data, use of services or any incidental, punitive or other damages that are
in conjunction with this agreement or DollarVPN services. In any case where DollarVPN is
held liable, no cumulative liability shall exceed the value of the payment customer had
made for service. Customers understand and agree that service is provided on an 'as is'
and 'as available' basis.

Agreement in Effect

This agreement becomes immediately effective on the same day that a customer signs up
for any of the paid services on the DollarVPN website.

Taxes

Customers agree that DollarVPN will not be held responsible and will be indemnified from
taxes that are the result of the customer's use of the services provided by DollarVPN. The
customer agrees to pay all taxes related to these services which include penalties and
interest associated with the customer's use of services or any other costs associated with
the customer's use of service.

Miscellaneous

Any notices or communication that arise from this agreement must be in writing and be
mailed to the other party for the appropriate address listed below:
Digitalbay Mohammed Kahtan ENK
Gamle strømsvei 37
10566 Oslo, Norway
Any provisions in this agreement that may be found to be invalid under a relevant statute
or law will be omitted from these Terms of Services. However, the remainder of the
agreement will still remain in effect. This agreement supersedes all previous agreements
between the subscriber and DollarVPN, whether it be written or verbal, related to the
material contained in this agreement.
DollarVPN recognizes that the agreement is created under and governed by the laws of
Norway.
DollarVPN reserves the right to change this agreement at any time without notice. If the
subscriber continues to use the DollarVPN services and features after any changes have
been made, such continued use is interpreted as an acknowledgement, agreement and
acceptance of the change. DollarVPN recommends that all subscribers regularly visit this
page for any changes or modifications to the agreements or any other DollarVPN policies.