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AnnouncementWillow Glen offers our own unique line of handcrafted invitations and stationery suitable for all occasions. One of our specialties is custom design and themed events. Buying handmade adds a personal touch to your special life moments. Besides beautiful stationery, our specialty is meeting your personal needs. Together we can make your vision come to life. Find out more at www.willowglenstationery.com!

Announcement

Last updated on Apr 12, 2018

Willow Glen offers our own unique line of handcrafted invitations and stationery suitable for all occasions. One of our specialties is custom design and themed events. Buying handmade adds a personal touch to your special life moments. Besides beautiful stationery, our specialty is meeting your personal needs. Together we can make your vision come to life. Find out more at www.willowglenstationery.com!

Kelly is awesome and very easy to work with! I ordered the DIY Purple hydrangeas for my wedding invitations, RSVP card, accommodations, and menus. They were perfect!! I was very pleased with everything!

About

About Us

ABOUT KELLY
Invitation and stationery design really caught my interest when designing my own wedding invitations. When the invitation creation process started, I realized how many options I had in front of me. With such an abundance of ideas, and the passion to do more, I decided to start my own business. Now I can offer my unique design style an added personal touch to your once-in-a-life time celebration.

The name Willow Glen came from my love of flowers, trees and nature in general. During my childhood our backyard had these two beautiful Willow trees. I spent so many hours playing and dreaming under those trees. This time in my life inspired me to be the artist I am today.

With a BFA in Graphic Design and Painting, I have worked as an Art Director and Graphic Designer for 20+ years. I currently live in Newtown, Connecticut with my husband Sean, our daughters Ruthie and Stella; and our dogs, Bela, Lily and Maisie.

Around the web

Shop members

Kelly Rothen-Morris

Owner, Maker, Designer

As long as I can remember, I have been crafting away at some sort of art piece. My love of art brought me to my career as a graphic designer and art director for over the past 20 years. I have used all my past experience to create Willow Glen.

Shop policies

Last updated onApril 12, 2018

Welcome to Willow Glen!

MADE WITH LOVE
All of Willow Glen products are a one-of-a-kind unique design personally created by owner and designer, Kelly. Buying handmade adds a personal touch to your special life moments. Besides beautiful stationery, our specialty is meeting your personal needs. Together we can make your vision come to life.

GREEN IS GOOD
Willow Glens strives to always be "Green" whenever we can. We offer a full line of recycled paper options in many colors for all your stationery needs. Also, orders are packed and shipped in reused boxes and packaging material when available. Every little bit helps save our environment.

IN THE DETAILS
Since 2010, Willow Glen has been exceeding the expectations of our clients for all their invitation and stationery needs. It is always our mission to deliver the highest quality products, service and personal care for each order. Every client is given one-on-one customer service and personal attention to detail.

I don't accept cancellations

The following items can't be returned or exchanged

Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:

Custom or personalized orders

Perishable products (like food or flowers)

Digital downloads

Intimate items (for health/hygiene reasons)

Items on sale

Questions about your order?

Please if you have any problems with your order.

Returns and exchange details

{ RETURNS & CANCELLATIONS }
If I have not started on your order, your deposit may be refunded. Once work has started on your order, deposits are non-refundable. You are responsible for your deposit and any materials (paper, ribbon, etc.) that have been purchased. Because of the personalization of invitations and some stationery products, orders are non-refundable. I make every effort to assure your fully happy with the final product. If I have made an error, I will do my best to correct the situation to your satisfaction.

Due to the nature of my business, products may vary slightly from one to another since they are handcrafted and hand-assembled. I cannot accept returns based on color. I have made every effort to display as accurately as possible the colors of my products that appear on my site. However, as the actual colors you see will depend on your monitor, I cannot guarantee that your monitor’s display of any color will be accurate. Also, colors can change slightly on press, that is the nature of the printing business. However, I always approve color on press before your full print run to ensure accuracy. I may offer you replacements if you are not happy with your order. This will be based on a case by case scenario. Samples of most of my designs are available for purchase in my Etsy Store. This way you can see the colors, printing and paper quality in person.

{ PROOFING }
It is very important that you thoroughly read your proofs prior to signing for approval. Once final approval is given, Willow Glen waives responsibility for any errors including typesetting, format, grammar, spelling, punctuation or otherwise. If you should choose to reprint after final approval is given, you will be responsible for all costs for production and printing.

Payment

{ PAYMENT }
Willow Glen currently accepts Visa, MasterCard, American Express and Discover conveniently and securely through Etsy and PayPal (a PayPal account is not necessary). Payment must be made within 48 hours of invoice or the transaction will be canceled.

{ RUSH ORDERS }
Invitation orders will be considered RUSHED if they are needed within a 2 week or less turnaround, and a week or less on other stationery products. Rush orders will be accepted depending on availability and the complexity of the project. A charge of 20% will be added to your order total. Rush orders are paid in full at the time the order is placed.

Shipping

{ SHIPPING }
You will be notified when your order is ready and has shipped. All shipping and postage will be assumed by the client.

Standard shipping service is via USPS.
Samples and tags are shipped via 1st Class Mail (ship time, on average: 3-7 days). All large quantity orders (invitations, thanks you's, menu's, etc.) are ship via Priority Mail, which includes Insurance and Delivery Confirmation (ship time, on average: 2-3 days). If you prefer another shipping method, I am happy to accommodate. Hand-delivery may be possible to certain local Connecticut and New York areas.

While packages usually arrive much sooner, I allow the post office up to 2 weeks for domestic delivery and 6 weeks for international delivery before looking into nondelivery. Willow Glen is not responsible for packages that are lost or destroyed through the mailing process. All Priority orders do receive insurance coverage. I will be happy to file an insurance claim on any lost or damage package — from there we can work on replacing your order. Thank you for understanding.

Please remember that shipping around the holiday season can be very unpredictable and Priority upgrades are recommended to ensure fast delivery times.

Note: International buyers are responsible for any and all custom charges, taxes and additional postal fees.

{ INVITATION & CARD POSTAGE }
Mailing individual invitations usually incur additional postage based on their weight and size. Always take a finished invitation to your local post office and have them weigh it for you. They will provide you with the accurate postage needed before mailing.
Willow Glen is not responsible for individual invitations that are lost or destroyed through the mailing process.

Additional policies and FAQs

{ PRICING }
To calculate the total cost of your order, just multiply the price per item/unit shown by the quantity you will need. A deposit is requested on most invitation and stationery items. A deposit is to cover any design time and supplies needed to start on your order. Deposits are non-refundable once any work has been started on your order. However, if work has not been started yet, and you need to cancel your order, I will be happy to refund your deposit. Any deposits will be deducted from your final order total — deposits are not an extra fee. Shipping is an additional cost per size and weight of order placed. I retain the right to adjust my prices to current market conditions. Quotes are valid for 30 days.

{ QUANTITIES }
There is a minimum order quantity of 25 on invitations and most stationery items.
Once you have given approval to print, quantities cannot be changed.

{ ORDERING }
I highly recommend that you order a sample of the invitation (if available) that you like, before placing a final order. When calculating how many invitation sets you should order, it’s typical to count one per couple, single or family, plus about 10 extras.

When you are ready to place your order, please purchase the "Deposit" listing. Once I receive your payment (and custom design fee, if applicable) plus your wording (if needed), I will send you a PDF proof via email with in 2 days for your approval. Changes can be requested at that time. Three rounds of revisions to the text and layout are included with your deposit. Additional revisions will incur a $20 fee per round.

{ APPROVAL & PRODUCTION }
Final approval in writing is required to begin printing — this can be done by filling out the "Final Approval Form" located under the "Design Studio" section on my website. The remaining balance will be due once approval to print has been given. Printing begins immediately after your approval and any additional fees have been received. Once final approval has been received no further changes can be made without incurring re-design or printing costs.

It is very important that you thoroughly read your proofs prior to signing for approval. Once final approval is given, Willow Glen waives responsibility for any errors including typesetting, format, grammar, spelling, punctuation or otherwise. If you should choose to reprint after final approval is given, you will be responsible for all costs for production and printing.

{ HOW LONG? }
:: Please allow 3-4 weeks for design, production, printing and assembling to complete invitation orders, and at least 2 weeks on event accessories.
:: Custom design work may take between 4-5 weeks to complete.
:: Save-the-dates should be mailed 6-7 months prior to your wedding.
:: Invitations should go out 8-10 weeks prior to the event date.
:: Additional items such as escort cards, programs, menus, table numbers, favor tags and thank you notes should be considered 4-6 weeks prior to the event.

{ CUSTOM DESIGN WORK }
I am here to work with your budget. All invitations shown can be put together with no mat, with mat, folded card, petal fold, and pocket fold. Upgraded paper, ribbon and envelope selections can always be accommodated, and will result in additional fees, just ask for a quote!

In the event that you would like me to design a custom invitation suite for your special event, there is a one time, non-refundable custom design fee to start the design process. The custom design fee ranges from $50 - $100 depending on the complexity of your design. Any photos used in your suite that I do not own already is an addition $20 per photo. I will work closely with you to develop your dream invitation suite or stationery to work perfectly with your theme. After our initial meeting, you’ll be presented with a preliminary concept. Three rounds of revisions to the text and layout are included. Additional revisions that alter the design will incur a $20 fee per round. Willow Glen reserves the rights to all designs created on a custom basis.

{ DESIGN PROPERTY }
All designs and concepts are property of Willow Glen. Any work may not be reproduced in any form without consent from Willow Glen. Willow Glen reserves the rights to all designs created on a custom basis.