Technical SupportAtTask

THIS JOB HAS EXPIRED

AtTask, Inc., the leading provider of project and portfolio management software, has an opening for a Technical Support Representative. The position will primarily be responsible for resolving customer issues including: troubleshooting installations, application and database issues, project management training, etc.

The Technical Support Representative will work directly with other departments throughout the Company, reporting to the Manager of Customer Support. The primary objective of the role is to help develop an outstanding customer support department in an employee oriented, high performance company culture that emphasizes superior quality, continuous improvement and productivity standards. This role requires a proactive and results oriented individual with the ability to work on assigned tasks, as well as independently identify other "value add" activities.

Duties:

Handle tier 1 support issues
Provide phone and web support for a variety of clients at all levels
Troubleshoot installation, application, and database issues
Positive attitude, always willing to put the customers? needs first

Qualifications:

Undergraduate degree in related field preferred
2 years of related experience in the software industry
Understanding of relational database applications
Understanding of web server technologies
Familiar with LDAP or SAML preferred
Excellent troubleshooting skills
A positive and ambitious attitude
Excellent communication, interpersonal, problem solving and relationship skills.
Excellent analytical skills.
Ability to communicate well with operations and technology.
Ability to work on multiple tasks and able to prioritize personal workload.
Detail oriented and "self starter."

task is online project management software that helps companies get work done. Youll love how easy it is to get more from your teams and bring your projects in on time and on budget. Use task to plan your project life cycle and provide your teams with the project management tools they need to succeed.