Question about Sweet Aquatics

This is a discussion on Question about Sweet Aquatics within the Beginner Planted Aquarium forums, part of the Beginner Freshwater Aquarium category; -->
Normally, I only buy plants that I can see first, but there were 2 specific plants that I couldn't find anywhere around here. (Corkscrew ...

Normally, I only buy plants that I can see first, but there were 2 specific plants that I couldn't find anywhere around here. (Corkscrew Val and Banana Plant).

I ordered several each of these plants from Sweet Aquatics 3 weeks ago, and haven't heard a thing about it since they charged my card. I emailed them a week ago asking for a status on my order. No response.

Anyone here have experience with them? Did I get ripped off? Is this how they always operate? If so, this will be my last order from them.

One thing I've notice with them is they are not very good at notifying you of when there will be delays of shipping your order. Its one of the down sides to buying through a small family business but their selection, quality of plants and low prices usually make up for the fact that it takes so long to get an order shipped.

Go ahead and shoot them another email and see if you get a response, you most likely will get your plants, it just might not be in the time frame you wanted.

I'm pretty sure when I was frequenting these boards awhile back that Sweet Aquatics actually had an account on these forums. Not sure if they are still active though. Perhaps messaging them here would be another avenue of approach.

Their quality, selection, and prices are great, but sometimes it takes a while. Just try again. I usually get an extra plant or two thrown in when I order. When I ordered a crypt wendtii 'red', it took a little while, but I got 3 instead of 1. I love it. ;)
I've never gotten unlabeled plants from them... hmm.