My wife, Cybele, asked me to pick up some Kind bars while I was there. At the same time I happened to see one of my friends had checked in at Whole Foods and I jokingly told him to pick up the Kind bars for me. Moments later, Whole Foods joined in the conversation, as you can see below.

I really didn’t expect Whole Foods in Portland to put aside the Kind bars for me, although I thought I’d buzz by customer service just for fun and to bust them.

The customer service desk wasn’t where I thought/remembered it to be, and once I found the Kind bars I grabbed the rest of my shopping list and took off, not thinking to check my Twitter feed.

It wasn’t until I got home that I saw the more recent tweets from @WFMportlandME:

Man, I felt like such a heel! I mean, look at that customer service!

All I could really do is apologize, and maybe give them a shout out here at the flyte blog.

Whoever is doing social media over at our local Whole Foods Market really knows his/her/their stuff, and exceptional customer service, as well as how to create experiences worth sharing.