Openreach Delays

We have received the following update from our suppliers regarding the current Measures Beyond Our Reasonable Control (MBORC) declaration:

Parts of the UK recently experienced severe weather with extensive lightning storms and heavy rain in some areas. This caused serious impacts to Openreach infrastructure, with damage both above and below ground, and fault intake in affected areas at extremely high levels.

Openreach declared MBORC for repair activities in two areas, with effect from 23:59 20 July 2017, in two further areas, with effect from 23:59 21 July 2017 and in a further area, with effect from 23:59 24 July 2017.

We’ve been taking steps, including directing additional engineers into these areas, to bring the position back to normal as quickly as possible and removed MBORC for repair activities from one area, with effect from 23:59 26 July 2017, a further area, with effect from 23:59 27 July 2017 and a further area, with effect from 23:59 01 August 2017.

We can now remove MBORC for repair activities from a further area, with effect from 23:59 02 August 2017:

North East Scotland

MBORC MB20822 for repair activities remains in place in the following area:

Exeter

We’ll continue to monitor the situation in this area and we’ll remove MBORC as soon as service can be restored to the levels they were at immediately before the severe weather.”