Lost tickets drama

Procedures for lost tickets at the airport parking…booths require us to fill out a form with all their information which means we need a driver’s license. If they can not provide one another form of ID is needed. If they can’t provide that then we can’t let them out. We need to call the sheriff that is on site to come check out their car registration to verify ID. The reason for the form is because in the past I’m told that people would steal cars. Like people who needed to repo a car would do just that. Or people would have someone tow it out claiming to be the owner. Pissed off significant others would come in and take them. Now to cover ourselves we require all the information off of a driver’s license or passport if they don’t have a ticket. All together filling out the form, at least for me, is less than 5 minutes. If they have ID at least. Otherwise… Oh boy. Hell breaks loose. It sometimes does when they cooperate and give you what you ask for.A common occurrence seems to be someone goes to grab the car and bring it around to pick them up from the terminal. And the person(s) waiting for them have the ticket and their wallet. So there’s no ticket, no ID, and no form of payment. Yelling tends to ensue. A few will offer collateral to hold onto until they pick up everyone to pay for it. Like someone offered their insurance card as collateral.When that doesn’t work they start insulting us about how we’re making their poor defenseless children wait at the terminal for them and are preventing them from reuniting (the woman with the insurance card did this). Or we’re making their old senile parent/ grandparent wait out in the freezing cold. It’s like Christmas when a lost ticket form goes smoothly without being belittled by a customer.