Happy customers

My head has not been on the business this week. I have been daydreaming and taking it easy. So much so that I forgot to tell Lois at OurGreenRoom that I’m not available to work this coming week. And when I did? Frantic emails! One of her customers wasn’t going to get the lampshade they’d bought for their daughter as a Christmas gift. Lois was about to buy a lampshade-making kit and have a go herself! I couldn’t let her do it. So with a nasty hangover and not much sleep I drove all the way to Bradford On Avon and made a lampshade in Lois’s front room – all so that lovely lampshade could be given in time. And it felt good. Good that I didn’t try to duck out. Good that I exceeded expectations. Good that I redeemed myself. Good that I made our customers happy. It made me realise that, as a small business, you really do have to go that extra mile. (And there’s no such thing as time off.)