Air New Zealand takes top honours at TripAdvisor's Travellers' Choice Awards for airlines

Air New Zealand’s world class customer experience has been recognised with significant wins at TripAdvisor’s inaugural Travellers’ Choice® Awards for airlines.

11 April 2017

Air New Zealand's world class customer experience has been recognised with significant wins at TripAdvisor's inaugural Travellers' Choice® Awards for airlines.

The airline has been awarded Best Premium Economy Class in the World, Best Airline in the South Pacific and has also been recognised overall as one of the world's top 10 airlines. The awards are determined by the quantity and quality of TripAdvisor traveller reviews and ratings submitted over a 12-month period.

Air New Zealand's General Manager Customer Experience Anita Hawthorne says the accolades reflect the airline's commitment to delivering an outstanding experience on the 15 million customer journeys it facilitates every year.

"Listening to customer feedback has helped us make strides to improving our customer experience - including significant investment in new technologies, innovative inflight products and aircraft interiors, and our new and refreshed lounge spaces.

"It's incredibly satisfying to see customers acknowledge the efforts of our people to deliver a seamless travel experience, right across our network," says Ms Hawthorne.

Senior Vice President and General Manager for TripAdvisor Flights Bryan Saltzburg says: "We are proud to announce the inaugural Travellers' Choice awards for airlines, to help travellers make the most well-informed air travel decisions, based on the experiences of the global TripAdvisor community.

"The airline industry is investing billions of dollars in new aircraft and service enhancements to differentiate the flying experience and these awards recognise the carriers offering the very best experiences and value to the travelling public," Mr Saltzburg adds.

Air New Zealand is proud to be a member of Star Alliance. The Star Alliance network was established in 1997 as the first truly global airline alliance to offer worldwide reach, recognition and seamless service to the international traveller. Its acceptance by the market has been recognized by numerous awards, including the Air Transport World Market Leadership Award and Best Airline Alliance by both Business Traveller Magazine and Skytrax. The member airlines are: Adria Airways, Aegean Airlines, Air Canada, Air China, Air India, Air New Zealand, ANA, Asiana Airlines, Austrian, Avianca, Avianca in Brazil, Brussels Airlines, Copa Airlines, Croatia Airlines, EGYPTAIR, Ethiopian Airlines, EVA Air, LOT Polish Airlines, Lufthansa, Scandinavian Airlines, Shenzhen Airlines, Singapore Airlines, South African Airways, SWISS, TAP Portugal, Turkish Airlines, THAI and United. Overall, the Star Alliance network currently offers more than 18,500 daily flights to 1,330 airports in 192 countries.

TripAdvisor® is the world's largest travel site*, enabling travellers to unleash the potential of every trip. TripAdvisor offers advice from millions of travellers, with 465 million reviews and opinions covering 7 million accommodations, restaurants and attractions, and a wide variety of travel choices and planning features - checking more than 200 websites to help travellers find and book today's lowest hotel prices. TripAdvisor branded sites make up the largest travel community in the world, reaching 390 million average unique monthly visitors** in 49 markets worldwide. TripAdvisor: Know better. Book better. Go better.