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Catherine D’Elia talks to Gerry Gaffney about how UX contributed to the design of a new Jury Management Service. She says that explaining UX and getting buy-in are crucial.

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Jeff Johnson, author of “Designing with the Mind in Mind” talks to Gerry Gaffney about user interface design guidelines, zombie processes, and why your first answer to the following question is typically wrong. A baseball and a bat together cost $110. The bat costs $100 more than the ball. How much does the ball cost?