Terms & Conditions

Tour Booking

If you wish to make a reservation it is advisable to contact us directly at Pangea Trails through the email contact provided on the website and Facebook page. On top of that you can also book through one of our authorised booking agents in Germany like HM Touristik.

We will do our best to ensure availability on the requested tour. If so, Pangea Trails will consider the booking complete and will require the completed online booking form with a 10% non-refundable deposit to confirm your reservation. If the full amount is not paid as stipulated by Pangea Trails or prior to departure date of such tour/ venture, Pangea Trails may, at our own discretion and without notice, be entitled to regard the booking as cancelled and to re-book the vacancy. Late applicants may join tours/ventures on an accommodation available basis. The minimum age to join a tour with Pangea Trails is 18.

Acceptance & Booking Contract

A contract between Pangea Trails and the client will only be deemed concluded once the client or the client’s agent has received receipted notification from Pangea Trails. Clients will be required to sign an acceptance of contract before starting their tour. The place of conclusion of contract will always be taken as South Africa and any claim or actions brought against Pangea Trails can only be made under South African jurisdiction.

Disclaimer

Due to the nature of hiking, camping, touring, driving and the general third-world conditions on our tour/ventures, Pangea Trails , their employees, guides and affiliates, do not accept responsibility for any client or dependent thereof in respect of any loss, injury, illness, damage, accident, fatality, delay or inconvenience experienced from time of departure to time of return, or subsequent to date of return, such loss, injury, etc. arising out of any such tour/ venture organised by Pangea Trails.

Should a tour/venture be cancelled by Pangea Trails due to weather conditions or other reasons prior to departure, it shall either be refunded with full payment or offer a substitute tour/venture. Should Pangea Trails have to curtail a tour/venture for any reason due to weather conditions or other factors after the time of departure, Pangea Trails will not be liable for any form of refund whatsoever, although everything will be done to complete a tour/venture or to arrange an suitable alternative. Should a client decide to curtail a tour for any reason whatsoever, Pangea Trails will not be liable for any refund whatsoever.

Before departing on a tour, clients will be required to agree to the above conditions and general information.

Cancellation procedure

Cancellation of any booking must be received in writing and acknowledged by Pangea Trails. If a booking is cancelled with the consent of Pangea Trails, the latter shall retain the full deposit.

Should a person cancel a tour/venture and cannot find an immediate replacement:

If Pangea Trails has 8 weeks or less notice, only the deposit is forfeited. If Pangea Trails has less than 4 weeks notice, the deposit and in addition a cancellation fee will be payable by the client as follows:

28-22 days 40% of total fare

21-15 days 60% of total fare

14-0 days 100% of total fare

If you fail to join a tour/venture or join it after departure, or leave it prior to its completion, no reimbursement whatsoever will be made.

Change of booking

If, after confirming your booking, you wish to change to an alternative departure date, you may do so subject to availability and by agreement with Pangea Trails. An amendment fee will be charged. Should we not be able to accommodate your request and you therefore must cancel, our usual cancellation procedure will apply.

Data Protection Act

We will be responsible for ensuring that the personal information, which you provide to us during the course of booking your holiday, is kept secure. We will pass on this information to our suppliers where necessary. When making a booking with us, you are consenting to your personal information being passed on to our suppliers. If you would like to know more about our Data Protection Policy, please ask us.