Lost or Stolen Cards

What do I do if I have lost my ATM/Debit Card?

Please contact the bank immediately so that the card status can be changed to lost or stolen. During normal business hours, please call 419-678-2358 or toll free 1-800-482-3001.

How do I report fraudulent activity on my ATM/Debit Card?

Please contact the bank at 419-678-2358 or toll free 1-800-482-3001 as soon as you notice any suspicious and/or fraudulent activity on your account.

What should I do if I have lost my credit card?

You can call the bank and ask for Jaime Knapke or Karla Clune to report your card lost. The customer can also call the customer service number on their statement (1-800-876-9119) and talk to them directly to report their card lost.

What should I do if I think I have some fraudulent activity on my credit card?

The customer can call the bank and ask for Jaime Knapke or Karla Clune to report the fraudulent charges. If the activity is truly fraudulent, the customer will have to call the Dispute Line (1-800-876-9119) to start a dispute on the fraudulent charges.