Retrospect Support will contact the licensing team to update your license.

The licensing server has recognized that one of the four below has changed:

MAC Address

Remote IP

Local IP

Local Port

When one of these changes, it results in an "Internal Error 1012" and requires the licensing team to relax the license and make it functional again.

If the machine where Retrospect Virtual is installed on has a dynamic IP, it is highly recommended you switch it to static. If the machine is in a network environment where network traffic is routed to the Internet via multiple external IP addresses. For example, network load balancing is implemented using, i.e. a dual WAN router, Round Robin routing, or network card with multiple external IP. Ff possible, it is recommended giving it a static route out of the network.