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For an online verification of accreditations, do a research with iCONS - Innovative Consulting S.r.l. of which iLEARN is a business unit.

The ITIL® Service Offering and Agreements training course looks in-depth at the principles and methods provided for in a series of processes in the Service Lifecycle, in particular those useful for coming up with a bid and client agreements (Service Strategy phases and, in particular, Service Design of the Service Lifecycle).

Location

Accreditation

Individual price

Course start date

Course end date

Duration

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Objectives

Issue, test and validate the knowledge of best practices in Service Management, as documented in major publications of the ITIL Service Lifecycle

Who it is aimed at

IT professionals who want to learn about and apply the processes of offerings and agreements and understand how this phase can be carried out to guarantee the quality of the IT Services offered .The course may also be of interest to those intending to obtain the Expert or Master level qualification.

Contents

The ITIL Service Offerings and Agreements course will look at the following topics, as indicated in the official programme:

To view the detailed course programme for ITIL Service Offerings and Agreements please download this pdf

Prerequisites

To be able to take part in the ITIL Service Offerings and Agreements course, you must have one of the following certificates:

ITIL Foundation (2007 o 2011)

ITIL v2 Foundation + v3 Foundation Bridge

The following are also advisable:

between 2-4 years experience in the field of IT Service Management

knowledge of Service Offerings and Agreements management in your own organisation.

To be able to take the exam, it's required to have read and accepted the terms and conditions of the examination institute. The acceptance of such terms and conditions will have to be confirmed when taking the exam.