Certificate of Insurance Needed Soon

I am having one of the worst customer care experiences ever with your company. I sent an email to customer care requesting a custom version of Certificate of Insurance (COI) for a scehduled delivery of an oven that lists my building and my unit as additional insured. This is very standard request and I've had no issues getting this from other companies. However, the Best Buy representative told me I must call the care line to get this done.

I have tried to call the line at least 7-8 times in the past week but I am always transferred to another person and waiting on the line for hours or simply unable to get to the right person. All I need is an updated version of COI that lists my building and my unit as additional insured and the delivery on Friday morning can’t take place until I send my building manager the COI.

After this experience I would seriously consider never purchasing from Best Buy again. Please assist with my request immediately. My order number is {Removed per forum guidelines}

Re: Certificate of Insurance Needed Soon

Thanks so much for joining the Best Buy Community forums. Getting a CoI should not be that difficult. I'm sorry that this process hasn't been as smooth as it should have been.

If you can reach out to me through a private message with your name, email address, phone number, and the details you need in that CoI, I'll see if I can get one requested for you. You can send that message through the link in my signature below this post.

Sincerely,

Kyle R|Senior Social Media Specialist | Best Buy® Corporate Give Kudos if you like this post or Accept as Solution if it answers your query!

Custom COI and narrowing delivery schedule

Hello, we have an upcoming oven delivery coming up Friday afternoon for {removed per forum guidelines}. The delivery window option is 12-6 but we need the delivery to take place between 1-3 pm. We can get home from work at the earliest by 1 pm and the building does not allow delivery of such products after 3 pm. There was no place to note this in the delivery page so can you please update this info and help ensure delivery between these times?

Also, we are in need of a custom COI that includes info about additional insured. I had requested a couple times before but only received a version that is incorrect. We need this ASAP, otherwise building will not allow the delivery.

Re: Custom COI and narrowing delivery schedule

As we informed you previously, Best Buy's Privacy Policy governs how we must protect our customers' valuable private information and under what conditions it may be shared. With apologies, as you are not the person named on the order as the purchaser, we cannot provide further information regarding this order to you. I would like to underscore our request that you ask the original purchaser to contact us for further assistance.

Thank you for writing to us.

John|Social Media Specialist | Best Buy® Corporate Give Kudos if you like this post or Accept as Solution if it answers your query!