ITIL Consulting

Since the late 80s, the IT industry, and in particular the IT Service Management industry has benefited from the Information Technology Infrastructure Library (ITIL). This popular set of books with 1000s of best practices, describes in great detail the IT processes that play a key role in the each step of the lifecycle of an IT service.

INTERPROM has been providing ITIL consulting services since the early 90s. We have helped 100s of organizations and companies of all sizes with applying and adopting the ITIL best practices.

Assessment

Whether you are starting the program of adopting ITIL best practices or whether you are determining the next improvement step, an ITIL assessment or ITIL gap analysis by INTERPROM, is the preferable service to prioritize and decide on your next iteration of process and service improvement initiatives.

What can you expect from an ITIL assessment by INTERPROM?

The assessment will be conducted by a certified consultant with decades of hands-on ITIL implementation experience

The assessment takes into account every aspect to ensure a successful implementation; besides service and process aspects, also organizational and technology aspects are assessed

The assessment report includes not only the identified strengths, weaknesses, and opportunities it also describes a recommended implementation roadmap with activities, deliverables and responsibilities

Interested? Follow the links below for more information or request a reference call with one of our satisfied customers!

Implementation

Implementing ITIL best practices is a team effort. While some may not perceive this as such, INTERPROM’s seasoned certified ITIL consultants have mastered leading the way forward in your endeavors of embracing best practices that work for you, your organization and your customers.

What can you expect from an ITIL implementation by INTERPROM?

The implementation workshops will be conducted by a certified consultant with decades of hands-on ITIL adoption experience

The implementation roadmap takes into account every aspect to ensure a successful implementation; besides service and process aspects, also organizational and technology aspects are addressed

The implementation results include deliverables such as processes, procedures, policies, plans, service catalogs, service level agreements and so on, that meets your needs and fits your organization

Interested? Follow the links below for more information or request a reference call with one of our satisfied customers!

Coaching

ITIL adoptions can be lengthy endeavors. Locking your organization into a long-term contract with a consulting firm you are not familiar with, may not be the ideal approach. And, sometimes, all you need is a few moments of an experienced ITIL consultant; this is where INTERPROM’s ITIL coach comes into play.

What can you expect from an ITIL coach of INTERPROM?

Your ITIL coach is only an email, phone call, or text away; a lot of ITIL implementation work can be done remotely and only when necessary, your ITIL coach is physically onsite at your premises

The depth and breadth that your ITIL coach offers, allows for nearly every ITIL question you have to be answered, or ITIL-related request to be fulfilled

Not to mention that everyone on your team has access to readily available real-world experience and expertise; your ITIL coach is almost like your dedicated “ITIL helpdesk” that is helping you the way you prefer to

Interested? Follow the links below for more information or request a reference call with one of our satisfied customers!

Interim and Project Management

ITIL adoptions come with introducing new management roles and responsibilities in your organization. Your current staff members may have difficulties taking on these new roles; you wish they could learn from an interim manager who can lead by example.

What can you expect from INTERPROM’s interim and project managers?

INTERPROM’s interim managers, temporarily fill your open ITIL positions, whether you are looking for a process owner, a service owner, a program manager, the chairperson of a CAB, or a business relationship manager, etc.

Our interim managers and project managers have led IT organizations and numerous transformations; each will be comfortable taking on a role that may be new to your organization, and each would be glad to serve as a role model

Our certified ITIL project managers help managing all facets of an ITIL adoption program; not only the people-aspects of such program, but also elements such as organizational change, technology, third parties, etc.

Interested? Follow the links below for more information or request a reference call with one of our satisfied customers!

Since the inception of the ISO/IEC 20000 standard, INTERPROM has taken the lead in serving as the “one-stop shop” in leading its customers towards certification. Download our free white paper and learn how your organization can benefit from ISO/IEC 20000.Learn More