If you have any questions about our products or services then please get in touch with our friendly customer service team. We're on hand to answer all of your queries so call us today [or drop us an email] and see what we can do for you.Note: We will endeavor to answer all emails or messages within 1 working day. If your message is urgent then we would recommend calling us between 9.30am and 5pm Monday to Friday.

Please note this is a correspondence address and we do not have any retail premises at this location.

Phone

01572 332262
Phone lines are open Mon-Fri 9:30am - 5:00pm (excluding bank holidays). Our customer service team are on hand to answer all of your queries; whether it's about the benefits of carbon over aluminium or how our new nationwide click and collect service works.

Email

Please contact us through 'ebay messaging' (this is to avoid information going missing or confusion). This is also in line with eBay's policies.

Feedback

We value our customers opinions, and so if you should have any problems with your order or are unhappy with any aspect of the service you have received from us then please contact us before leaving a neutral/negative feedback rating. We will always try to solve problems without the need for negative ratings.

Cancelling or amending orders

If you wish to make a change to an order or cancel it then it is important to note that our turn around time on messages is 1 working day. There is a chance therefore that your request may not be picked up in time. If you need to make a change to your order then you may be safer speaking to us directly Monday-Friday 9.30-5pm on 01572 332262. Our despatch team also work on a 1 day turn around so there is a chance that your order will be despatched before we are able to make any changes. If this happens, Rutland Cycling will not hold any responsibility for errors caused by incorrect information provided at checkout. If you wish to change your delivery address after an order has been placed, then we will require a proof of residency for the billing address in advance. Again we will not be held responsible for orders that are sent out with incorrect information, even if you have contacted us.