I was a member in the Totowa gym and sent and email back in December 2016, wanting to cancel my membership. I called to confirm that they received it in January and the front desk put me on hold then said YES.. I understood about the 30 day period BUT three months later they were still deducting their monthly...I should off been told that they want the members to come in and fill out a form in person:( ..They do not have a huge staff so why all the different answers...I was told "our staff is human and people make mistakes" but it is costing me for their mistakes..I do not recommend OTF