Awesome! High-Fives All Around!

]]>http://www.icontact.com/in-the-click-thanks/feed0Factory Fivehttp://www.icontact.com/factory-five http://www.icontact.com/factory-five#commentsTue, 12 May 2015 15:35:33 +0000http://www.icontact.com/?p=4695The post Factory Five appeared first on iContact.]]>

Customer Success Story:Factory Five Racing

Premier Partnership Builds Brand & Community of Car Buffs the Right Way

The Challenge:

Factory Five is a B2C company like no other. They don’t have a sales team, so their success depends on positive word-of-mouth. Being connected to their customers through monthly newsletters is essential to selling their product.

To grow engagement through the newsletter, Factory Five secured a marketing promotion with two auto magazines and offered a free DVD to new subscribers via a pop-up on their website. Although the promotion grew their list rapidly, current subscribers didn’t always recognize the brand and would either opt-out or mark the message as spam. In addition, they noticed that some of their new subscribers were signing up for the free DVD offer with bogus email addresses, which can cause issues with hard bounces, spam complaints, and open rates. To cut opt-outs and complaints from lack of awareness, Factory Five turned to their iContact Premier advisor for solutions.

Solution:

To strengthen brand recognition for the Factory Five newsletter, their iContact advisor engaged the Design Services team to create a customized email template to match the design of the company website.

With the redesign of their email templates underway to resemble their website look, the team developed messaging to clarify how contacts came to receive the newsletter and how they could safely opt-out. As the list grew, iContact worked with them to test the list to check for bogus email addresses and hone in on the best messaging to improve responses. Over the course of a year, iContact helped Factory Five grow their list by over 870% the right way, helping to them build their community, increase sales and improve ROI.

Customer:

Factory Five RacingOur customer since 2011

Website:

What They Do:

Since 1995, Factory Five has revolutionized the car-kit industry by delivering world-class parts at a price ordinary people can afford. Once someone has built their own car, they’ve taken part in a true American heritage and are embraced by the Factory Five community of fans who live and breathe cars.

Share Our Story:

iContact makes it easy to tell the stories that come to us through electronic media. We send a monthly direct email, iContact helped us grow our list membership by 870%.”— Dave Smith, Factory Five Racing Owner

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Privacy Policy

Effective Date: May 1, 2015

iContact Privacy Policy

This “Privacy Policy” is incorporated by reference in iContact LLC’s End User Service Agreement (“EUSA”) and its Terms of Use, posted at www.icontact.com. We have created this Privacy Policy to reflect our firm commitment to your privacy and the protection of your personal data. This Privacy Policy applies to information that we collect and maintain about you when you visit www.icontact.com (“Site”) and when you use our services, as well as information collected from other sources, such as information you provide at tradeshows or seminars or to our business partners.

What Type of Data Do We Collect?

Generally, we collect or maintain the following categories of data:

Customer Registration Data: when a customer, whether an individual or an entity, activates our services, creates an account at the Site or registers at an event we collect account information from that customer, which we refer to in this Policy as “Customer Registration Data.” The Customer Registration Data we collect includes individual or contact name, company name, e-mail address, phone number and other contact information, as well as information about services requested and payment information, such as credit card number, expiration date and billing address. We also assign customers a unique username and password to access their account information through the Site;

Customer Message Recipient Data: we also maintain data that has been provided to us or uploaded to the Site by our customers, which we refer to in this Policy as “Customer Message Recipient Data.” Typically, Customer Message Recipient Data relates to individuals or entities who have opted in to receive email messages or other types of communications from our customers, and may include name, e-mail address, contact information, and other information. Under our Anti-Spam Policy, customers must obtain a recipient’s consent prior to sending the recipient an e-mail through our service. For more information, please see the section below entitled “Why Do You Receive Marketing Communications.” We only use Customer Message Recipient Data on behalf of and under the instructions of our Customers. We do not use Customer Message Recipient Data for our own marketing purposes;

Site Data: we use cookies, web beacons, and other automated devices to automatically collect information about visitors to our Site and users of our services, which we refer to in this Policy as “Site Data.” The Site Data we collect includes browser type, operating system and IP address, as well as information of the web pages viewed and links clicked by visitors and/or customers. We may combine Site Data with other data we have collected from users, such as Customer Registration Data; and

Other Data: We may also collect information about customers or potential customers from our affiliates, from third parties, such as business partners, from our social media pages, during promotional events or from users who submit their information to iContact in order to subscribe to our mailing lists or receive information about iContact products and services.

Although the majority of our customers are businesses, some of the Customer Registration Data submitted or maintained by us may identify or relate to an individual (“personal data“), rather than a business. We will use such data in accordance with this Privacy Policy.

How Do We Use the Data We Collect?

We may use the information we collect and maintain, including any personal data, for the following purposes:

If you have provided your contact information to us, we may use such information to contact you for marketing and promotional purposes by various means, including regular mail, email or telephone. To learn how to opt out of receiving marketing communications from us, please go to the section below entitled “How Can You Stop Receiving Marketing Communications?“

To process orders, requests and payments, and to communicate with our customers about their accounts or any requests, orders or payments;

To provide requested services to our customers, including sending or facilitating the delivery of emails on behalf of and at the request of our customers. (In such cases, our customers are responsible for the content and delivery of such communications.)

To respond to any inquiries submitted to us and to provide technical support to customers and Site visitors.

To tailor the content and information that we may send or display to customers or Site visitors, and to otherwise personalize experiences at the Site;

To tailor the content and information and offers that we may send or display to customers, prospects or Site visitors on a third-party sites.

To better understand how users access and use our Site and services, both on an aggregate and individualized basis, for the purposes of improving our Site and services and responding to customer and visitor desires and preferences; and

To detect violations of applicable policies. For example, we may use automated filters to screen the content of e-mails sent by or on behalf of our customers in order to restrict the sending of pornography or other prohibited content. We may also track or screen certain e-mail activities, such as the importation of large e-mail lists or the receipt of returned e-mails, to detect and prevent illegal spamming activities.

How Do We Disclose the Data We Collect?

We may share your personal data with third parties; but only in the ways that are described in this privacy policy. We do not sell, rent or trade personal data, whether Customer Information or Customer Recipient Data, without prior consent. We may however, disclose the information we collect or maintain, including personal data, without prior consent as described below:

Affiliated Companies. We may disclose the information we collect about customers and potential customers to our affiliated companies. If we do, their use of your information will be in accordance with this Privacy Policy.

Service Providers. We may disclose the information we collect from you to third-party vendors, service providers, contractors or agents who perform the following functions on our behalf: such as credit card processing to bill you for goods and services and a live chat vendor to assist us with customer service marketing analysis services to help manage our online advertising, customer relationship management services, and internal system monitoring and performance services. These third parties are required to maintain the confidentiality, security and integrity of personal data and to use such information only as directed by us.

Business Transfers. If we are acquired by or merged with another company, if part or of our assets are transferred to another company, or as part of a bankruptcy proceeding, we may transfer the personal data we have collected to the acquiring company or entity.

In Response to Legal Process. We may also disclose the information we collect in order to comply with the law, a judicial proceeding, court order, or other legal process, such as in response to a subpoena.

To Protect iContact and Others. We also may disclose the information we collect from you where we believe it is necessary to investigate, prevent, or take action regarding illegal activities, suspected fraud, situations involving potential threats to the safety of any person, or violations of this Policy, our Terms & Conditions, our Anti-Spam Policy, or our End User Service Agreement.

Aggregate and De-identified Information. We may share aggregate, anonymous, or de-identified information, such as Site Data, with third parties for marketing, advertising, research or similar purposes; however, we do not disclose personal data to such third parties.

Why Do You Receive Marketing Communications?

If you received one or more marketing or promotional e-mails, such as a newsletter (“commercial e-mails”) from us, it means that (a) your email address is on our list of customers, trial users, or prospective customers; or (b) you have provided us your email address so that we could contact you. If you believe you received an email from us in error, please contact us immediately at customercare@icontact.com.

Our customers also use iContact’s service to send commercial e-mails to users who have opted-in to receive such e-mails. According to iContact’s Anti-Spam Policy, our customers are not permitted to send unsolicited marketing or promotional e-mails, and are required to obtain opt-in consent from a recipient, prior to sending a commercial e-mail to the recipient’s e-mail address. While we have a strict Anti-Spam Policy, we cannot guarantee that our customers will always honor such policy. If you believe you have received an e-mail from one of our customers in error or in violation of our Anti-Spam Policy, please contact us immediately at abuse@icontact.com.

How Can You Stop Receiving Marketing Communications?

Each commercial email iContact sends contains an unsubscribe link through which you may easily opt-out of receiving future commercial emails from us. If you do not wish to receive additional commercial emails from iContact, simply click the unsubscribe link and follow the instructions to unsubscribe your e-mail address or to change your preferences about the types of e-mail we send you.

Similarly, each commercial e-mail sent by one of our customers through iContact’s service contains an unsubscribe link. Simply click on that link and follow the instructions to unsubscribe your e-mail address.

If you have unsubscribed but continue to receive e-mail from us or from one of our customers, you may report this to abuse@icontact.com. Please note that unsubscribe requests may take up to 7 – 10 days to process. If you receive any other types of marketing communication from iContact and no longer wish to receive it, you may report this to abuse@icontact.com.

What About Public Forums?

Our Site also offers publicly accessible blogs or community forums. You should be aware that any information you provide in these areas is visible to and may be read, collected, used or disclosed by any visitor to the Site. To request removal of your personal data from our blog or community forum, contact us at customercare@icontact.com. Please note that, even after removal from the Site, certain content may remain in our systems for a period of time, or may be viewable in cached and archived pages of the Site.

We may post customer testimonials on our web site, which may contain personal data like the customer’s name and business. We do obtain the customer’s consent via email prior to posting the testimonial to post their name along with their testimonial. To request removal of your personal data from our testimonials, contact us at customercare@icontact.com.

How Do We Secure the Personal Data We Collect?

We use commercially reasonable security measures to protect against the loss, misuse and alteration of the personal data that we collect or maintain. We also provide each customer with a unique user name and password that must be entered when logging in the customer’s account. No data security measures, however, can guarantee 100% security all of the time. While we strive to protect your data from unauthorized use or disclosure, iContact does not warrant or guarantee the security of the data that you provide to us.

The security of your personal data is important to us. When you enter sensitive information (such as credit card number) on our registration or order forms, we encrypt that information using secure socket layer technology (SSL).

What About Third Party Websites?

The Site contains links to third party websites. We are not responsible for the privacy practices or the content of any third party websites. Customers and visitors who link to other third party websites from the Site should check the privacy and security policy statements of such third party websites to understand the policies and practices of such third party websites as we are not responsible for those policies and practices. Customers and visitors who access a linked site may be disclosing their private information to the owner of such third party websites. It is your responsibility to keep such information private and confidential.

How Do We Use Cookies & Other Tracking Technologies?

Technologies such as: cookies, beacons, tags and scripts are used by iContact and our partners, such as marketing service providers, partners, vendors, affiliates, or analytics or service providers. These technologies are used to tailoring offers, promotions and content and in analyzing trends, administering the site, tracking users’ movements around the site and to gather demographic information about our user base as a whole. We may receive reports based on the use of these technologies by these companies on an individual as well as aggregated basis.

When you interact with the Site, we strive to make your experience easy and meaningful. We may use or engage others to use cookies, clear gifs and Flash LSOs to track user activity and collect Site Data. In addition, we may combine the Site Data we collect with the other data we collect.

Cookies: When you come to the Site, our web server sends a cookie to your computer. Cookies are alphanumeric identifiers that we transfer to your computer’s hard drive through your web browser for record-keeping purposes. There are two types of cookies: session-based and persistent-based cookies. In addition, we may permit certain third parties to place cookies through our website.

Session Cookies. Session cookies exist only during an online session. They disappear from your computer when you close your browser or turn off your computer. iContact uses session cookies to allow the system to uniquely identify you while you are logged in to the Site. This allows us to process your online transactions and requests, and to verify your identity, after you have logged in, as you move through our Site.

Persistent cookies. Persistent cookies remain on your computer after you have closed your browser or turned off your computer. iContact uses persistent cookies to track aggregate and statistical information about user activity, to identify the fact that you are an iContact customer or prior Site visitor, and to display advertising, both on our Site and on third-party sites.

Disabling Cookies: Most web browsers automatically accept cookies, but if you prefer, you can edit your browser options to block them in future. The Help portion of the toolbar on most browsers will tell you how to prevent your computer from accepting new cookies, how to have the browser notify you when you receive a new cookie, or how to disable cookies altogether. Site visitors who disable their web browsers’ ability to accept cookies will be able to browse the Site; however, you must enable cookies in order to use our services.

Flash LSOs: We may use local shared objects, such as HTML5 or Flash also known as Flash cookies, to store your Site preferences, to personalize your visit, or to display content based upon what you view on our Site. Third Parties with whom we partner to provide certain features on our Site or to display advertising based upon your Web browsing activity, may use Flash cookies to collect and store information. We do not have access to or control over these third party cookies nor does this Privacy Policy cover such third parties’ use of data. Flash LSOs are different from browser cookies because of the amount and type of data stored. Typically, you cannot typically control, delete, or disable the acceptance of Flash cookies through your web browser. For more information on Flash LSOs, or to learn how to manage your settings for Flash LSOs, go to the Adobe Flash Player Help Page, choose “Global Storage Settings Panel.” Various browsers may offer their own management tools for removing HTML5 LSOs.

Third Party Analytics and Tracking. We use automated devices and applications, such as Google Analytics, to evaluate usage of our Site. We also may use other analytic means to evaluate our Services. We use these tools to help us improve our Services, performance and user experiences. These entities may use cookies and other tracking technologies to perform their services. We do not share your personal information with these third parties. We have no access or control over these types of analytics and tracking. Our privacy policy does not cover these analytics and tracking.

As is true of most web sites, we also gather certain information automatically and store it in log files. This information may include Internet protocol (IP) addresses, browser type, Internet service provider (ISP), referring/exit pages, operating system, date/time stamp, and/or clickstream data. Some of this information may be appended to other information we may have collected about you.

What About Third-Party Ad Networks?

We partner with a third party to manage our advertising on other sites. Our third party partner may use technologies such as cookies to gather information about your activities on this site and other sites in order to provide you advertising based upon your browsing activities and interests. If you wish to not have this information used for the purpose of serving you interest-based ads, you may opt-out by clicking here (or if located in the European Union click here). Please note this does not opt you out of being served ads. You will continue to receive generic ads.

How Can I Access My Information?

Customers may access and amend the contact information and other account information we have collected from them by logging in to their accounts and changing their account information. In addition, individuals may request access to and modification or deletion of any personal data we have collected about them by e-mailing customercare@icontact.com. We will respond to your access request within 30 days.

We will retain your information for as long as your account is active or as needed to provide you services. If you wish to cancel your account or request that we no longer use your information to provide you services contact us at customercare@icontact.com. We will retain and use your information as necessary to comply with our legal obligations, support our business operations, resolve disputes, and enforce our agreements.

Additional Information

Referrals. If you choose to use our referral service to tell a friend about our site, we will ask you for your friend’s name and email address. We will automatically send your friend a one-time email inviting him or her to visit the site. iContact does store this referral email address for the sole purpose of sending this one-time email, and we may use a third party to track the success of our referral program. Your friend may contact us at customercare@icontact.com to request that we remove this information from our database.

Import Contacts. iContact offers a variety of means to import contacts. One-at-a-time import provides the user with the ability to add a single contact and to fill out that contact’s information, one field at a time. A user also is able to upload a single contact in the form of a .vcf ( VCard) file, which can be retrieved from an email client, such as Microsoft Outlook. Bulk contact upload can be done in two different ways. If a user is simply adding email addresses, they can copy and paste them from a program, such as Notepad. Alternatively, if a user wants to upload many contacts with various amounts of subscriber data, iContact supports the upload of both .xls and .csv files.

Single Sign-On. With certain social media sites, You can choose to log in to our site using single sign-on. These services will authenticate your identity and provide you the option to share certain personal data with us such as your name and email address to pre-populate our sign up form. These services may give you the option to post information about your activities on this Web site to your profile page to share with others within your network.

Social Media Widgets. Our Web site includes social media features, such as the Facebook Like button and Widgets, such as the Share this button or interactive mini-programs that run on our site. These features may collect your IP address, which page you are visiting on our site, and may set a cookie to enable the feature to function properly. Social media features and Widgets are either hosted by a third party or hosted directly on our Site. Your interactions with these features are governed by the privacy policy of the company providing it.

Safe Harbor

iContact complies with the U.S. – E.U. Safe Harbor framework and the U.S. – Swiss Safe Harbor framework as set forth by the U.S. Department of Commerce regarding the collection, use, and retention of personal data from European Union member countries and Switzerland. iContact adheres to the Safe Harbor Privacy Principles of notice, choice, onward transfer, security, data integrity, access, and enforcement. To learn more about the Safe Harbor program, and to view iContact’s certification, please visit http://www.export.gov/safeharbor/.

The majority of our customers are businesses; however, some the information we collect about customers and potential customers may identify or relate to an individual, rather than a business. We will use such data in accordance with this Privacy Policy. For example, we may send marketing communications to our customers and potential customers, and we may also allow our affiliated companies to send marketing communications to our customers and potential customers; you may opt out of receiving marketing communications from us and from our affiliated companies by emailing us at customercare@icontact.com.

We may also receive personal data about individual Customer Message Recipients (defined above), from or on behalf of iContact’s customers. We process personal data about Customer Message Recipients only on behalf of and under the direction of our customers, and the collection, use and disclosure of such data is subject to the customer’s privacy policy, not this one.

What About Children Under 13?

Our Site and services are not intended to be used by children under 13 years old. If we discover that a child under 13 has provided us with personal data, we will remove it from our systems immediately.

How Do You Submit a Question or Complaint?

If you have any questions or complaints about your account, this Privacy Policy, or how we use the data we collect and maintain in the course of providing our services, please contact us at customercare@icontact.com.

iContact has received TRUSTe’s Privacy Seal signifying that this privacy policy and our practices have been reviewed for compliance with the TRUSTe program viewable on the validation page available by clicking the TRUSTe seal. The TRUSTe program covers only information that is collected through this Web site, www.icontact.com.

If you have an unresolved privacy or data use concern that we have not addressed satisfactorily, please contact TRUSTe here.

How Will We Notify You of Privacy Policy Changes?

We may update this privacy policy to reflect changes to our information practices. If we make any material changes that affect the information we have previously collected about you, we will notify you by email (sent to the e-mail address specified in your account) or by means of a notice on this Site prior to the change becoming effective. Your continued use of our Site and/or services constitutes consideration and your acceptance to any such changes. We encourage you to periodically review this page for the latest information on our privacy practices.

Contact Us

iContact Safe Harbor Policy

Effective date: October 17, 2011

Updated March 14, 2013

iContact LLC (“iContact”) understands and values the importance of individual privacy. This Privacy Policy (“Policy”) is designed to inform our European Customers of: (1) how we collect, use and disclose Personal Data that is transferred to iContact in the United States; (2) individuals’ choices with regard to how such Personal Data will be used or disclosed by iContact; and (3) individuals’ other rights with regard to that Personal Data.

This Policy complies with the Safe Harbor Principles as agreed upon by the U.S. Department of Commerce with the European Commission, as well as those agreed upon with the Federal Data Protection and Information Commissioner of Switzerland (collectively, “Safe Harbor Principles”), which can be found at http://www.export.gov/safeharbor/.

1. SCOPE OF POLICY

This Policy applies only to the processing of Personal Data (defined below) that iContact receives in the United States from its European Customers (defined below). Most iContact Customers are businesses, not individuals. However, iContact may also receive Personal Data about individual Message Recipients (defined below) on a Customer’s e-mail marketing or contact lists. We process the Personal Data of a Customer’s Message Recipients only on behalf of and under the direction of the Customer, and the collection, use and disclosure of such data is subject to the Customer’s privacy policy.

This Policy does not cover data through which individuals are no longer identifiable, or identifiable only with a disproportionately large expense in time, cost or labor, or data combined with pseudonyms rather than actual names or other identifiable information.

Capitalized terms in this Policy are defined at the end of this Policy.

2. COLLECTION AND USE OF PERSONAL DATA

iContact may collect Personal Data: (1) directly or indirectly from Customers; (2) from Third Parties; (3) from iContact affiliates in Europe, or (4) through other means. We also collect information in the course of conducting our business operations or in furtherance of our legitimate business interests that may lead to the incidental collection of Personal Data.

iContact uses Personal Data for legitimate business purposes, including: (1) to process orders and for billing purposes; (2) to provide our services to Customers, including facilitating the delivery of e-mails or other communications to a Customer’s Message Recipients; (3) to provide technical support or customer service; (4) to respond to Customer inquiries or to otherwise communicate with customers about their iContact accounts, orders or services; (5) to assess and improve the quality of our website, products, services and business operations; (6) to create reports and track the effectiveness of Customer campaigns and iContact services; (7) to analyze and improve our website and services; (8) to satisfy governmental reporting and tax requirements; (9) to satisfy security, health, and safety concerns; (10) to plan and implement potential acquisitions and mergers; (11) for other business-related purposes permitted or required under applicable local laws and regulations; and (12) for other purposes expressly consented to by Data Subjects.

Where permitted, iContact also may use the Personal Data we collect to contact our Customers about services and other information that we believe will be of interest or to send marketing information. Our Customers may opt-out of being contacted for such purposes by e-mailing customercare@icontact.com.

3. DISCLOSURES/ONWARD TRANSFERS OF PERSONAL DATA

Except as otherwise provided herein, iContact discloses Personal Data only to Third Parties who reasonably need to know such data for a legitimate business purpose of iContact’s. Such recipients must agree to abide by confidentiality obligations.

iContact may provide Personal Data to Third Parties who act as agents to perform tasks on behalf of and under the instructions of iContact. These Third Parties must agree to use such Personal Data only for the purposes for which they have been engaged by iContact and they must either: (1) comply with the EU-US Safe Harbor principles or another method permitted by the EU Data Protection Directive for transfers and processing of Personal Data outside of the EU; or (2) agree to provide adequate protections for the Personal Data that are no less protective than those set out in this Policy. iContact may also disclose Personal Data for other purposes or to other Third Parties, when a Data Subject has consented to such disclosures.

The disclosure of a Customer’s Message Recipient Personal Data is subject to the Customer’s Privacy Policy. iContact will not use or disclose such Personal Data other than as directed by the Customer.

4. SENSITIVE DATA

iContact does not intentionally collect Sensitive Data from Customers. Except as stated otherwise herein, iContact will not disclose Sensitive Data to any Third Parties, other than its service providers as stated above, unless it receives a Data Subject’s express consent. Further, iContact will not use Sensitive Data for any purpose other than: (1) the purpose for which it was originally provided, (2) a purpose expressly consented to by the Data Subject; or (3) a purpose expressly described below.

Notwithstanding the above, should iContact receive Sensitive Data, it may disclose Sensitive Data (and Personal Data) without prior express consent, where such disclosure or use: (a) is in the vital interests of the Customer, or another person; (b) is necessary for the establishment of legal claims or defenses, to obtain legal advice, or for the purposes of establishing, exercising or defending iContact’s legal rights; (c) is required to provide medical care or diagnosis; (d) is necessary to carry out iContact’s obligations under applicable employment or other laws; (e) is data manifestly made public by the Customer; or (f) as otherwise required by law.

5. DATA INTEGRITY AND SECURITY

iContact uses reasonable efforts to maintain the accuracy and integrity of Personal Data and to update it as appropriate. iContact also uses reasonable physical, administrative and technical safeguards designed to protect against the loss, misuse and alteration of data that we collect or maintain. For example, all electronically stored Personal Data is stored on a secure network with monitored firewall protection, and access to iContact’s electronic information systems requires user authentication via password or similar means. Despite these precautions, no data security safeguards guarantee 100% security all of the time.

6. RIGHT TO ACCESS, CHANGE OR DELETE PERSONAL DATA

Upon reasonable request and to the extent the request does not compromise the protections set forth in this Policy, iContact allows Customers reasonable access to their own Personal Data. Data Subject’s may request that iContact correct, amend or delete such data where it is inaccurate. iContact will grant such requests, except where doing so would cause unreasonable burden or expense, or pose a risk to such individual’s privacy. If you wish to access, change, or delete your Personal Data held by iContact, please e-mail customercare@icontact.com. iContact will endeavor to respond in a timely manner to all reasonable requests.

7. CHANGES TO THIS POLICY

This Policy may be amended from time to time, consistent with the Safe Harbor Principles and applicable data protection and privacy laws and principles. We will notify you if we make changes that materially affect the way we handle your Personal Data previously collected, and allow you to opt-out of having your Personal Data used in any materially different manner.

8. QUESTIONS OR COMPLAINTS

You may contact iContact with questions or complaints concerning this Policy at the following:

9. ENFORCEMENT AND DISPUTE RESOLUTION

As part of our annual Safe Harbor re-certification process, iContact will periodically review this Policy for accuracy, as well as for conformity with the Safe Harbor Principles and applicable data privacy and protection laws. If you have any questions, complaints or disputes regarding the manner in which iContact handles or protects your Personal Data, please contact Nicholas Manzione (contact information above). iContact will promptly investigate and attempt to resolve complaints and disputes in a manner that complies with the principles described in this Policy.

With respect to any complaints related to this Policy that cannot be resolved through our internal process, we agree to participate in the dispute resolution procedures set forth by TRUSTe. In the event that we or TRUSTe conclude that we did not comply with the Policy, we will take appropriate steps to address any adverse effects and assure our future compliance.

10. DEFINED TERMS

The defined terms in this Policy have the following meanings:

“Data Subject” means an identified or identifiable natural living person. An identifiable person is one who can be identified, directly or indirectly, by reference to a name, or to one or more factors unique to his or her personal physical, psychological, mental, economic, cultural or social characteristics.

“Customer” means a Data Subject who is a prospective, current or former partner, vendor, supplier, customer, or client of iContact, or a visitor to an iContact website, who is also a resident of a European Union county, or of Iceland, Lichtenstein, Norway or Switzerland. The term shall also include any individual agent, employee, or representative of a Customer whose Personal Data iContact has obtained as part of its business relationship with the Customer.

“Personal Data” means data that personally identifies or may be used to personally identify a Data Subject, including an individual’s name in combination with country of birth, marital status, emergency contact, salary information, terms of employment, job qualifications (such as educational degrees earned), address, phone number, e-mail address, user ID, password and identification numbers. Personal Data does not include data that is de-identified, anonymous or publicly available.

“Third Party” means any individual or entity that is neither iContact nor an iContact employee, agent, contractor or representative.

“Message Recipient” means a Data Subject (i) who is a resident of a European Union county, or of Iceland, Lichtenstein, Norway or Switzerland, (ii) whose Personal Data is included on an iContact Customer’s marketing or contact list(s) maintained through iContact’s website or services, and (iii) whose Personal Data is stored, processed or maintained by iContact, or on iContact systems, on behalf of the Customer.

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Bringing in more leads doesn’t always mean more revenue; prospects demand a higher quality sales experience from you. Setting up workflows in iContact Pro help you nurture relationships throughout the entire customer lifecycle in a way that feels super personal, but is in fact highly automated. Reaching out to the right people at the right time makes a difference.

Engage Your Network

Get more bang for your buck from existing content pieces. Turn social fans into subscribers by including links to your own landing pages and invite people to download valuable content in exchange for their email address. Flexible, built-in tools allow you to schedule a calendar of social activity in advance or join in on trending conversations as they happen.

Capture More Leads

Imagine having the same powerful email capabilities as the Fortune 100 without the complexity. Interactive tools make crossing marketing tasks off your list more enjoyable, from designing professional landing pages and email templates, to setting up intuitive workflow triggers based on customer actions. Everything you need is now easier to do.

Make Data Actionable

Great results come from consistently testing and drilling down into your performance data to make campaign tweaks on-the-fly. Engagement reports let you count up and compare the success of your social posts, landing pages and emails. Ask us how you can integrate data from other tools with your dashboard for convenient one screen viewing.

Keep Moving Forward

Smarter email marketing is about empowerment, not waiting around. Our team of experts is not doing its job if questions block your way to making things happen on your terms. Count on our people and software to flatten learning curves along the way so you can just get up and go.

Not only are we reaching MORE of our contacts, we are reaching more often and with better technology and better results. The resources and amazing crew at iContact have made my job fun and exciting to do every day!”— Rachel Burrell, Potomac Basin Group, Marketing Manager

Cut through the digital noise.

Start connecting with contacts and turn them into customers for life, we’ll show you how.

For Non-Profit Organizations

iContact is proud to help many non-profit organizations stay in touch with their supporters through email and social media marketing. We value community service and provide free iContact accounts to North Carolina– based non-profit organizations. We also gladly offer a 20% discount to all non-profit organizations outside of North Carolina. Send your 501(c)(3) to billing@icontact.com to confirm your non-profit status.