Protect Revenue

WaterSmart has contributed to our Water Conservation Master Plan goals of increased water savings, improved customer awareness of their water use, and enhanced branding of EBMUD conservation services.

Finding the cause

payment performance

One of the most common areas of revenue loss for water utilities is from delinquent or non-payment of bills. WaterSmart helps make it easier to pay through more channels and better interfaces. We also leverage our experience with behavioral psychology and normative comparisons to drive increased adoption of electronic and automatic payment solutions. Our ability to selectively and discretely target delinquent customers reduces costs of collection and improves ongoing payment performance.

meter health

Meter health is another common area of revenue loss for utilities. Declining meter performance over time results in under reporting of consumption, thus leading to unbilled water deliveries. By identifying and prioritizing meter right-sizing and replacements, utilities can protect revenue and improve service quality. Doing this effectively takes a unique combination of data analysis from consumption and billing systems to effectively resolve apparent losses. WaterSmart generates actionable reports sent directly to utility staff while also helping communicate the impact on end-users.