Report a missed collection

Before you report a missed collection, please check our list below of possible reasons why your rubbish may not have been collected. If you report a missed collection, our contractor will investigate including making checks against their vehicle tracking data and on-board CCTV footage to confirm that your waste was out for collection. If your report is received by 3pm, the contractor will contact you by 6pm the same day to advise if and when they are going to return.

If the rubbish for the rest of your street hasn’t been collected, the collection may be running late. Please wait until the end of the working day to report a missed collection.

If your collection has been missed several times, the collection team may not have seen your rubbish. Please provide your phone number so we can ring and check where you normally leave your rubbish for collection.