WHAT THE EXPERTS SAY

"The team has so many contacts with foreign insurers and so many people with foreign languages that it is miles ahead of others."

Chambers and Partners (2014)

Jupiter Hotel, Club Mac Resort, Alcudia, 2015

Specialist international personal injury lawyers at Irwin Mitchell have been instructed by seven holidaymakers following their one week stay at the Jupiter Hotel, Club Mac Resort, Alcudia, from May to June 2015.

The party of seven travelled to the hotel in Spain which was their fourth stay at the resort. However on this occasion, illness struck five of the seven holidaymakers. The guests suffered variously with symptoms such as diarrhoea, vomiting and severe abdominal pains.

The guests have reported that the restaurant was sometimes dirty and some of the food in the buffet area was left uncovered for long periods of time. It has also been said that some of the food appeared to be served on more than one occasion and that the swimming pool had to be emptied on one occasion due to excrement being seen.

Jatinder Paul, an international personal injury expert from Irwin Mitchell, said: “Our clients’ holidays were ruined due to gastric illness and this time will now be remembered for all the wrong reasons.

“It is concerning to hear reports of illness at this resort as it is not the first time that we have represented holidaymakers who returned from this destination. We have successfully concluded cases regarding holidays to this resort in 2011 and continue to represent holidaymakers who stayed at the resort in the summer of 2014.”

If you have travelled to the Jupiter Hotel, Club Mac Resort, Alcudia, and subsequently suffered from symptoms of illness or sustained an injury, we would like to hear from you.

For more advice on making a holiday illness claim, contact us on 0800 056 0066 or complete our enquiry form and we will call you back.

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"We were very happy with the outcome of our case, especially as we were initially offered nothing from the Tour Operator. Irwin Mitchell were very professional throughout and we are very happy with the outcome."