What was Top Up TV?

Top Up TV launched in March 2004, offering extra channels that were not available on Freeview, on a subscription basis. These channels included UK Style, Eurosport, UKTV Gold, TCM, Discovery, Cartoon Network, UK Food, Bloomberg, Toonami and Boomerang.

At the end of 2006, Top Up TV began scaling down the broadcast of these live channels, moving to a new service called Top Up TV Anytime.

The service finally closed in October 2013.

What was Top Up TV Anytime?

Top Up TV Anytime was a hard-disk based solution that used a special Top Up TV Anytime set-top box to bring you a selection of TV programmes and movies. You can also get Sky Sports and ESPN.

The service didn’t require an Internet connection or a phone line. It used your TV aerial. Programmes were recorded onto the box’s built-in hard-disk during the off-peak hours, so that you could watch them the next day.

The monthly subscription was £12.99 a month, and you can find more details, plus our review, on our Top Up TV Anytime page

How much was Top Up TV?

To subscribe to Top Up TV, you needed to be in a Freeview coverage area – Your Freeview set-top box or digital TV set must be capable of receiving Freeview Channel 5 (“Five”), which is on the same set of channels as the TopUp TV service – See our Freeview reception advice section for help getting the Freeview channels.

‘Anytime’ subscription: Cost £12.99 a month, by direct debit. With Top UP TV Anytime, you get access to all of the Freeview channels, plus up to 100 hours of TV content downloaded to the special ‘Anytime’ box overnight for viewing on-demand. This service only worked with a Top Up TV Anytime box.

The standard Top Up TV+ box can hold up to 180 hours of TV, allows you to pause live Freeview TV and has a 14 day programme guide.

What set-top box do I need?

Until 2007, it was possible to get up to 11 extra TV channels with Top Up TV using a Freeview box with a card slot, or a TV that could accept a subscription card. In 2007, Top Up TV phased out this service, replacing it with “Top Up TV Anytime”.

Top Up TV Anytime offers the Freeview TV and radio channels, a small amount of extra live programming (GOLD and UKTV Style), plus up to 100 hours of extra content that can be viewed on demand. The Top Up TV Anytime box is priced £39.99 to new customers. Top Up TV Anytime

The Top Up TV+ box

The Top Up TV Anytime set-top box is the Thomson DTI 6300 receiver, which has a twin-tuner and either a 160 or 250 gig hard-drive (for up to 180 hours of TV – around 100 hours of which is made up of TopUp content downloaded over a week).

TopUp TV box – Thomson DTI-6300

As well as being able to receive the Freeview TV and radio channels, this new box downloads TopUp TV content during off-peak hours, and the Top Up TV programmes can be watched the next day. Anytime boxes can be ordered online from www.topuptv.com

ESPN with no box: Unlike the other services on Top Up TV, you can also get ESPN without needing a Top Up TV set-top box. Many digital TV sets have a card slot, and with a subscription card from Top Up TV, and an adapter called a CAM, you may be able to watch ESPN without a set-top box. How to get ESPN on Freeview

Common Questions

What is Top Up TV?

In February 2004, the head of Freeview, Matthew Seaman, left to form a new enterprise, Top Up TV. The aim of this company was to add new channels to the existing free channels available on Freeview. A number of extra channels became available on a subscription-basis, on the 31st of March 2004. The TUTV service relaunched as TopUp TV Anytime in September 2006.

What is Top Up TV Anytime?

From December 2006, TopUp TV started offering something called Top Up TV Anytime – This service involves buying a special box that records TopUp TV channels overnight to be watched on the next day. The box costs from £39.99 including connection and one months viewing, and the subscription is £12.99 a month. See our Top Up TV Anytime page.

How do I subscribe?

To sign up to Top Up TV, and to get a subscription card, you need to pay for a Top Up TV subscription on a monthly basis in advance with a Visa or Mastercard credit card, or by Direct Debit.

The price for the Top Up TV Anytime service is £12.99 a month. You’ll need the ‘Anytime’ set-top box , which became available in December 2006. These are available from www.topuptv.com, Argos and Amazon.Getting a cardThis question looks at what to do if you have a Freeview box that has a card slot, and you’re looking for a Top Up TV subscription card to get extra channels.

In January 2007, Top Up TV decided to stop selling their subscription cards, mainly because the amount of live content offered by Top Up TV had been drastically reduced from 11 channels to just three. Instead, Top Up TV are now selling their Top Up TV Anytime service.

So – you can’t buy new subscription cards, and if you’re looking to get Top Up TV, you’ll need to go for Top Up TV Anytime. Alternatively – you could consider one of the other digital TV services offering extra channels, such as BT Vision, Sky, or Virgin.How do I contact Top-up TV?If you’re looking to get in touch with Top Up TV, here are the contact details we have:

If you wish to make a formal complaint, it seems the advice is to contact Top Up TV’s registered Head Office:

Address: Top Up TV Ltd, Riverview House, 20 Old Bridge Road, Hampton Wick, Kingston-Upon-Thames, Surrey, KT1 4BU
The Head Office phone number is 0208 977 6097 – note that customer services queries cannot be handled on this number, and you are advised to use the number listed above.

How do I cancel?You can cancel your Top Up TV subscription at any time if you wish to stop receiving the TopUp TV channels. To do this, phone TopUp TV

As an alternative to TopUp TV, you may want to consider some of the other digital TV options:

Sky Digital – Delivered by satellite, this offers the widest choice of channels – you have to subscribe to get the more popular channels. There’s also a free-to-view satellite service.

Cable TV – Decent choice of channels on subscription if you’re in a cable area. Virgin Media‘s offering free digital TV if you use them for home phone)

My set-top box or TV doesn’t have a card slotTop Up TV no longer sell basic subscription cards for set-top boxes or IDTV sets. Instead, they’re now only selling their Top Up TV Anytime boxes, which support all of the TUTV services.Top-up TV on an IDTV?For those people with an IDTV (a TV set with a built-in Digital TV receiver), it used to be possible to receive the TopUp TV channels. To do this, you needed to plug a CAM (Card reader), into a CI slot in your telly.

As we outline elsewhere on this page, Top Up TV no longer sell subscription cards, as they’re now selling Top Up TV Anytime, which makes use of a special set-top box. To get the Top Up TV service, you need to buy a Top Up TV Anytime box, which can be plugged into your TV set using a SCART lead.

What is a CAM?CAM stands for Conditional Access Module. Some set-top boxes have a CAM slot, which means that you can plug a CAM adapter into this slot, and plug a TopUp TV subscription card into the CAM adapter slot.

Note that as of January 2007, Top Up TV has stopped selling their non-Anytime service, so even if you get a CAM, you can’t buy a Top UP TV subscription card.

For more information on getting or using a CAM with your digital TV, see our CAM UK Help page

TopUp TV are promoting a service called ‘PictureBox’, which is a movie service available for an extra £5 a month. At any one time, seven movies are available to watch as part of this extra subscription. You need to be a Top Up TV Anytime subscriber.

Top-Up on Sky?A common area of confusion – TopUp TV is transmitted over the air and received by your TV aerial (on the same broadcast system as Freeview)… you can’t receive the TopUp service on a Sky box or via a satellite dish, and you can’t use a TopUp TV card to get any extra TV channels on a Sky digibox. If you want to get the extra content on offer to Top Up TV customers, your options are:

Satellite – The channels that provide a selection of TV shows to TopUp TV, are also available on Sky. Sky broadcasts the full channel, and not the restricted hours or limited content that you’ll get with TopUp TV. With Sky, you’ll need a Sky digibox and dish, which are supplied and installed for free when you subscribe to Sky. Go to www.sky.com to subscribe to a package that offers the channels that you’re after.

Cable TV – Channels available from Virgin Media provided you’re in a cable area

Dolby Surround SoundA question from site visitor Tim Pearson: “I am pretty sure that Dolby Digital is not transmitted within Freeview but is this the same with the Topuptv film channels? As myself & many others have thousands of pounds worth of A/V sound systems, you would have thought if paying for a service DD would be encoded in at least channels that would benefit from Dolby Digital 5.1 surround sound.”

Our understanding is that Dolby Digital surround sound isn’t transmitted on TopUp TV. If you have anything to add on this topic, please comment in our forum’s Surround Sound thread.

Top Up TV on your PC Please see the FAQ on our On Your PC pageTop Up TV CANWe’ve been asked where to find the Top Up TV CAN number, by a site visitor that’s looking to get Top Up TV. From our understanding, the CAN is a number found on the Top Up TV Anytime box that gets associated with a Top Up TV subscription card.

It should be noted that to get Top Up TV Anytime, you need a special Anytime set-top box – the Thomson DTI-6300. Other boxes, even those with a card slot, can’t be used to get Top Up TV Anytime. To get an Anytime box, order online from Argos
and Amazon.

If you have a Top Up TV Anytime set-top box, you can retrieve your CAN, which is a 12 digit number, by pressing the ‘Menu’ button, then selecting ‘Setup’ (Option 4), followed by ‘Help’ (Option 6). The Top Up TV CAN is shown on the next screen.

Setanta SportSetanta Sports terminated its UK sporting service in June 2009. Prior to this point, it was possible to sign up to Setanta via Top Up TV and watch live Barclays Premier League football matches, US PGA TOUR Golf, Scottish Premier League matches per season, and live European football. Top Up TV now offers ESPN sports and Sky Sports.More questions?For general help on Freeview, see our Freeview help page

Got a general question, or need advice on Top Up TV? Ask in our forum. Note that we’re not connected to Top Up TV and can’t help with questions about your account, or Top Up TV Anytime order.

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