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Customers return to airport to find vehicles missing on New Year's Eve

Customers return to airport to find vehicles missing on New Year's Eve

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Updated: 6:36 PM EST Jan 2, 2017

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WEBVTT WE HAVE MORE ABOUT THE HISTORYOF COMPLAINTS AGAINST THISCOMPANY.REPORTER: SHE THOUGHT SHE WOULDNEVER SEE HER CAR AFTER SHE LEFTIT AT SIGNATURE AIRPORT PARKINGA CAR RENTAL.SOON AFTER SHE AND HER DAUGHTERLANDED AT ORLANDO INTERNATIONALAND GOT OFF THE SHUTTLE, SHESAYS EMPLOYEE STARTED SEARCHINGFOR A CAR BUT COULD NOT FIND IT.SHE SAYS SEVEN HOURS WENT BY ASWORKERS SEARCHED A BACK PARKINGLOT FOR HERS AND OTHER CUSTOMERSVEHICLES.>> WE WERE TREATED AWFUL.THERE WERE SO MANY OTHER PEOPLETREATED TERRIBLY.WE WERE THERE FOR SEVEN HOURSAND THERE WAS NO OFFER, WOULDYOU LIKE A DRINK OR TO GET YOU ASANDWICH?THERE WAS A WOMAN THERE INTEARS.REPORTER: THIS EMPLOYEE DOES --DECLINED TO SPEAK WITH US.HE ALSO DECLINED COMMENT.REPORTER: IT TURNS OUT HERCOMPLAINT WAS FAR FROM THE ONLYONE.WE FOUND A SLEW OF THEM AGAINSTTHIS PLACE.SIGNATURE HAS HAD 429 COMPLAINTSAND 68 REVIEWS, 93% OF WHICH ARENEGATIVE, LANDING IT AND ASRATING.SHE SAYS SHE AND OTHER CUSTOMERSCALLED HOURS INTO THE NEW YEAR'SEVE OR DEAL.AN OFFICER CAME OUT BUT SAID HE

Customers return to airport to find vehicles missing on New Year's Eve

How would you like to spend seven hours of your New Year's Eve searching for your missing car? It happened to one woman and her daughter after they landed at Orlando International Airport Saturday night. Greg Fox explains.