No matter what the program says do not connect the phone until you complete step

In the welcome screen if asked click on Start, next you will be shown what Media Go offers, click on "next" then you will see a presentation on what Support Zone offers, click on "Finish".

In the next section from "Support Zone” and "Media Go" new select “Support Zone " and click on start.

On the next page select "Software Update" and click on "Start".

The program will say that there is no phone connected and will ask you to connect but disregard that and instead choose the option to "Repair Phone". (The program will issue you a warning on the content that you will lose during the update). Please be aware that any data saved only in your phone memory will be erased as part of the Phone Repair.

Choose Continue.

After that, the program will download the necessary information (several minutes) and it will present you with a list of phones.

Choose your phone model (close to the bottom of the list) by clicking on the icon for the phone. Then click on "Next".

Then you will see a new section telling you how to connect the phone. Follow the instructions. The Update Service is meant to update the software on the phone.