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Claws224, IEEE Network Engineer

Category: Networking

Satisfied Customers: 1256

Experience: IEEE, Microsoft

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I recently had my WiFi name changed and I cannot log on

Customer Question

I recently had my WiFi name changed and I cannot log on through any of my other devices. It is as if I do not know the password.JA: What's the make/model of your device? How old is it?Customer: I need to turn it off, then on again to find out the model. It is a Samsung Galaxy (something) tablet.JA: How long has this been going on? What troubleshooting have you tried?Customer: For only two days. When I try to log in using my tablet, there is an authorization failed attempt.JA: Anything else you want the electronics expert to know before I connect you?Customer: My tablet is a Samsung Galaxy Tab 3.