Responses

Thank you for your feedback and I apologise for your recent unpleasant and frustrating experience.

I can assure you that all feedback is taken very seriously, and I sincerely apologise for the issue you encountered with being unable to clearly hear our recorded message.

I have reported this to our Administration Lead who will investigate ways in which this could be improved.

I am sorry that there were no ‘near’ appointments available; we do our best to offer alternative clinicians or locations, particularly in high demand seasons, and we also offer to add patients to a ‘cancellation list’, I am sorry if this was not offered to you.

Lastly, the physiotherapists are encouraged to discuss with colleagues, prior of referring for an x-ray or a scan.

I can only apologise that you have not been communicated with as expected.

Please do contact us so that we can advise you on what will happen next for your treatment.

I would like to apologise again on behalf of the service for your experience.