Faqs

What is Photuprint.com?

Photuprint is India's largest online portal for printing solutions and personalized gifting with a robust collection of over 500 products which can be easily customized as per your tastes and preferences.

How can I personalize a product?

Simple! All you need to do is choose your product and customize it with your name/text/art/design!

Is it necessary to chose from your existing design templates?

Absolutely not! You can either chose from our existing design template (10,000+) or you can also upload your own designs/art/logo/text!

Kindly note that all the uploaded information are kept confidential with us and are used solely for the purpose for order processing and reorder.

How can I upload my own designs?

You can choose any product of your choice and then click on the PERSONALISED button and you can create or upload your own designs in our design editor tool (MagicPad).

What if I provide you with my product and avail your personalization services only?

Sorry! We do not provide you with any such services.

Can you guarantee the color of engraving as shown on the products on your website?

We do not guarantee the color of engraving on any product as the color of finished product might appear different.

Does the quality/color of picture I upload appear same after it gets printed?

We do not guarantee the color of the uploaded pictures/designs as the process includes heat transfer of the images where some loss of color is always applicable.

How do I register and start my new account?

Please click on user icon a popup will apear and click on Login then appear a login popup, click on the Sign up link to proceed to create your account. Fill in your details as requested before clicking Sign up. Registration should now be complete and you should receive a confirmation e-mail to the address you registered with.

Is it necessary to have an account to shop on Photuprint.com?

Photuprint gives you an option to login with your Facebook or Google account as well. Just click on respective option to sign in and enjoy our fantastic range of products.

I need personal assistance on my order. Who can I contact?

How can I avail the Welcome coupon received on signing up?

Sign up gifts/vouchers can be availed once you enter your email id. Just click on Log in, you will find the option to sign in on the right hand side scrolling down the home page.
An email along with the details of the vouchers will be sent to your mailbox once you join the Photuprint.com family.

How many times can I redeem the Welcome coupon code?

The Sign up coupon code can be used only once.

Can I cancel an order?

In order to get your order delivered to you soon, we print the orders same day. As long as your order has not been processed, we can cancel it and refund your amount. Please get in touch with our customer support team to cancel your order. The refund will be initiated in the form of voucher that will be emailed to you immediately. However, the cancellation of orders will be done only if they are respected to below listed terms and conditions:

You can cancel your orders within one hour of booking the same order. You are requested to immediately email at support@photuprint.com or call at +91 11 65415100 along with your order number for any cancellations to be made.

Your orders can also be cancelled if photuprint team finds your payments have not been received. Check below for further details:
Non receipt of Payment - In case the payment for the order is not made photuprint will automatically cancel the order. An email notification is sent to you when we cancel the order.

Can I return the products that I have received?

Sorry but we do not entertain any return or exchange.

Can I modify my order after placing it?

No. You cannot make any changes to the design after placing the order. We understand that in cases, you may want to alter the quantity of a product in your placed order. You may even require having your shipping address updated. These changes are allowed till we have begun processing your order. For such requests, please get in touch with Customer Care immediately along with your order number.

When will I receive my refund for a cancelled order?

We cancel your order as soon as the request is generated and the refund process is initiated within 72 hours.It further takes 5-7 working days for the amount to be credited in your account.

Please note if the payment is made via Credit Card, it might take 20-22 working days for the credited amount to reflect in your account details.

If I return a product on my own do I get back the shipping charges?

Once you incur courier charges please email us the scanned copy of the receipt within 10 days of the return. We will refund your courier charges up to a maximum of Rs 160 per kg. If you are unable to send the scanned copy of the receipt within 10 days of the return request, we will refund you a flat Rs 100 against the courier charges. Refunds for courier charges are always in the mode of Photuprint.com vouchers which can be redeemed on your future purchase.

What if the product that I received has faulty parts or is damaged?

We take special care to deliver your products in the excellent condition. However, you can if you receive any product in unusable condition, you can contact our customer care and they will do the needful.

How long does it take for delivery?

When you order from our website, we ensure that the order starts getting processed within 24 hours

We attempt to process every paid order and ship within 4 working days if placed before 1 P.M. and 5 working days if placed after 1 P.M.

For free orders your order will reach you within 7 working days if placed before 1PM and within 8 working days if placed after 1PM.

Exact shipping time depends on the availability of certain products and will be communicated during the process of ordering.

Depending on the shipping address within India, post ordering, this should take 5-7 days overall to get delivered. In some rare cases, due to delivery address accessibility issues, it may take longer to receive the shipment. Nevertheless, we will keep you updated with any such delays.

Sometimes, delivery may take longer due to bad weather, flight delays, political disruptions and other unforeseen circumstances. In such cases, we will proactively reach out to you. Please check your emails and SMS regularly for such updates.

Can I have an order delivered on a particular date?

We continuously try to deliver products purchased from Photuprint.com in best condition and in the fastest time possible. However, we can't commit on the same.

How can I track my order?

You can track your order online as well as you can call Customer Care at +91 11 65415100 or drop us an email at support@photuprint.com and we will be happy to help you. Also, our partnered courier service providers - Delhivery, DTDC, Blue Dart, Indian Post provide you with the AWB number through which you can check and track the status of your order.

How will I know if my order is placed successfully?

You will receive an email confirmation from Photuprint.com once your order is successfully placed. This mail will have all the details related to your order.

The order I received is not complete. What do I do?

Please call the Customer Support at +91 11 65415100 and or drop an email at support@photuprint.com. We will fix it right-away.

How do I re-order previously bought items?

Easy! Please log into your account, go to order history and reorder!

Does Photuprint.com deliver internationally?

We do not deliver outside India.

My items haven't arrived yet. What can I do?

Please don’t worry. If you have the tracking information (AWB number and name of the Courier partner) please visit the courier partner's site and check for your Order. If you are not happy with the information, keep your order number ready and we will be happy to help you.

You can contact our Customer Care on +91 11 65415100 (10 AM - 7 PM) or drop us an email at support@photuprint.com.

How do I change my shipping address after my order has been placed?

No Problem! You can simply call our customer care at +91 11 65415100 and let us know your new address.

Do you take extra care while delivering brittle products like mugs?

We take special care to deliver our products in excellent condition.We use eco-friendly packaging to keep our products safe and secured from external damages.

What if the products that I received are damaged/broken?

We take extra care while delivering your products in the excellent condition possible. However, for further details, you can read our Return policies.

What are the payment options available at Photuprint.com?

The payment options we support are Credit card, Debit card, Net Banking. All the online payments are processed through CC Avenues payment gateways, which provide secure encrypted connections for all credit card, debit card and net banking transactions.

How does Cash on delivery payment method works?

We provide you the facility of making cash payments at time of delivery of the confirmed order. The payment will be required to be made to the delivery boy at time of receiving the product. Please ensure that the product packaging has not been tampered with, before making the payment and receiving the order. Kindly note you will need to make the payment before opening the product packaging.

How should I apply the discount/promotional voucher to my order?

Once you add product to the cart and click on ADD TO CART button, you will be prompted to MY CART and you can enter the voucher code in the respective tab before checking out.

My voucher code is not working. What should I do?

Please don’t worry! Our customer care is just a call away. Ring us at +91 124 6678100 or drop an email at support@photuprint.com.

If your account has been debited after a payment failure, it will be rolled back after confirmation from the bank. It will take about 7-10 business days for the refund. You can get in touch with Customer Care along with your order number and details of the amount deducted, or send an email to support@photuprint.com for any further clarifications.

Why cann't I see the COD option on my payment page?

We regret the inconvenience but this might be due to either your order value is below Rs. 500 INR or your postal code does not fall into our COD applicable area.