Our Postman will issue a delivery advice into the Recipient's letterbox. The Recipient can arrange for collection of SmartPac at the Post Office indicated on the advice within ten (10) working days from the date of the first delivery advice.

The SmartPac will be returned to the Sender's address, provided if the Sender's address is clearly or accurately indicated on SmartPac delivery note. Please note that there will be no refund on postage.

Please quote the SmartPac delivery note's number (e.g. SM000000001SG), date of posting, Sender's and Recipient's address and particulars via Contact Us. We will investigate and revert to you on the outcome of our investigation.

There is a possibility of the SmartPac being returned to the Sender if the Recipient's address and/or details are incorrect or incomplete. You may check on the delivery status via our Track Item tool.

If the SmartPac that you have sent was damaged or part of the contents is missing, you may be entitled to claim compensation of up to three (3) SmartPac boxes / envelopes. For details on SmartPac Compensation Policy, please refer to our Terms & Conditions

Please quote the SmartPac delivery note's number (e.g. SM000000001SG), date of posting, Sender's and Recipient's address and particulars via Contact Us. We will investigate and revert to you on the outcome of our investigation.

SmartPac Service is provided only to addresses within the main island of the Republic of Singapore (including Sentosa Island and Jurong Island but excluding the off-shore islands).However, due to regulations for restricted areas like camps, the SmartPac box will only be sent to the designated area in the premises (e.g. mailroom) as per instructed and the SmartPac will be signed by the receiving personnel.

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The BETA website will be unavailable on Monday, 28 Mar 2016 from 0330hrs to 1030hrs (SGT) due to a scheduled maintenance. You will still be able to access the old website. We apologize for the inconvenience caused.