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About Susan

About Susan

Susan Routledge has been in the Beauty Industry for over 30 years. She has owned Finishing Touch Clinic in Consett for 25 years and has won many awards including ‘Best UK Beauty Salon’ and ‘Best Retail Business for Women’ for The North East of England, as well as Personal Awards for her Entrepreneurial and Business Skills.

Susan also owns a successful Medical Aesthetic Business and is involved in offering training programmes to the Beauty and Aesthetic Industry as well as owning a portfolio of residential and commercial properties throughout the North East of England.

Susan fully believes in giving back to her industry and has been actively involved within the Beauty & Spa Standards Forum Team for HABIA since its onset and was chosen to be heavily involved as part of the Expert working panel setting the latest National Standards.

She also judges nationally for The Prestigious Professional Beauty Awards and has been a speaker at the recent Professional Beauty Seminars as part of a Q&A panel on ‘How to fill your Appointment Book without Discounting Prices’ during the Professional Beauty Exhibition at Excel, London.

For over 20 years she has been an Employer & Industry Advisor to Newcastle College. The college automatically follow her recommendations on which products and equipment to use and was actively involved in the establishment of the Foundation Degree in Beauty & Spa Management.

As a natural progression of her vast experience, she is well known as ‘the go to person’ for help and advice for many other Colleges and Salons in the North of England and now increasingly, nationally.

Suki Kalirai the MD of the Carlton Institute presenting Susan Routledge with her award

Susan has a passion for making businesses work to their peak performance and has worked alongside some of the world’s best business minds. Her relentless interest in all areas of business have resulted in her restructuring and developing a huge range of strategies to instantly increase profits and turnaround and grow any business of any shape and size.

Her network of contacts spans worldwide and she has attracted a wealth of experts from all areas of business who are now close friends as well as amazing entrepreneurial minds.

As a natural progression, Susan now offers a formal consultancy service but wants to stay accessible offering help, advice and guidance to businesses large and small. She is also an active Business Mentor for start-up businesses for the Princes Trust.

Susan’s book and programmes offer solutions for salons and clinics, assessing all their needs, from marketing, training, equipment, staff, helping them to grow or return to a profitable position.