adding code for paypal buttons to wordpress

Hi: I know this has been covered before and many have had problems but the WordPress Help page suggests selecting the Email Tab once you have Created your button. There is currently no Email Tab offered when you create your paypal button code. Can anyone advise or can the wordpress help for this issue please be updated to address this issue?

thanks -- have tried everything you've suggested. Still not working and still not able to see the Email Tab on the paypal site. I'm using Safari 5 and also tried Chrome. I'm unable to update to newer versions of browers due to the version of Mac I'm using. Hoping there is a way to do this and would greatly appreciate any other suggestions or troubleshooting. The fixes others mention in the Forums for this issue are not working for me...

I'll call them again tomorrow but today [although they were quite helpful otherwise] they told me it was a trial and error process. However I didn't have this specific issue so will ask them tomorrow and hopefully get it resolved. Thanks for the speedy responses!

As has timethief and macmanx have both said, you'll need to contact paypal, as the steps in the guide have worked for all of us. As has been stated, there may be something specific to your PayPal account affecting it.

Hi all: I Just spoke to Paypal again and this issue has to do with adding a dropdown menu. If you add a drop down to your button you do not see the Email Tab option. You might want to add this to your document. I now have to manually add two different buttons rather than having a drop down menu. Not done yet but I do now see the Email Tab.

DO NOT check the box next to any of the customization options, like drop-down menus or text fields. If you select any of those checkboxes, you’ll generate a button that you won’t be able to use on WordPress.com.