Managed Care

Darryl Frazier,
Chief
Phone, 919-855-4780
Fax. 919-715-5235

Community Care of North Carolina/Carolina ACCESS (CCNC/CA) is the primary care case management health care plan for a majority of Medicaid citizens of this state. The objective of CCNC is to create community health networks to achieve long-term quality, cost, access and utilization objectives.

Managed Care Sections

The Managed Care Section oversees the Managed Care Customer Service Unit and Program Operations.

Managed Care Customer Service Unit

DMA's Managed Care Customer Service Unit provides information to callers regarding Medicaid covered services or resources that are available to help resolve problematic issues and/or navigate the Medicaid health care system. A majority of callers are Medicaid recipients; however, service providers also call for assistance with situations that involve the delivery of care to Medicaid recipients.

The Customer Service (CS) Unit creates, reviews, and analyzes reports used to track program status and performance.