Get More-Accurate Location Data for Wireless Calls

The Guardian 9-1-1 Call Handling solution includes a powerful feature that allows it to query third-party databases to access device-based location from smartphones during 9-1-1 calls. This information is then provided to call takers on the Guardian 9-1-1 Call Handling screen and is also available on the Guardian Map screen.

Currently, the Guardian 9-1-1 Call Handling solution can be configured to query the NG911 Clearinghouse from RapidSOS for device-based location data. The RapidSOS NG911 Clearinghouse provides this data for 9-1-1 wireless calls made from devices running Apple’s iOS 12 and Google’s Android. When a wireless call is received, the Guardian 9-1-1 Call Handling solution automatically queries the RapidSOS NG911 Clearinghouse for this additional information to enable call takers to pinpoint the caller’s location.

Read more about the integration of the RapidSOS Clearinghouse with the Solacom Guardian 9-1-1 Call Handling solution and Guardian Map.

Manage Calls With Map-Based Control

To optimize the use of geo-location data, Guardian Map uses advanced mapping capabilities and an icon-based user interface that allow call takers to view the location and status of all 9-1-1 calls at a glance. Icons on the map indicate call status and identify 9-1-1 calls as:

Ringing

Answered

Muted

On hold

Privacy

Abandoned

This advanced mapping application differentiates between answered calls, abandoned calls, and ringing calls. And for maximum flexibility, call takers can quickly interact with mapped calls using touch map navigation, as well as mouse and keyboard controls.

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Guardian 9-1-1 Call Handling

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At Solacom (a subsidiary of Comtech Telecommunications Corp.), public safety communications management is not a sideline, it's our single focus. Our 9-1-1 call handling and management solutions are built on more than 30 years of research and innovation in the application of advanced hardware and software technologies for public safety. Today, our 9-1-1 solutions support thousands of agencies affecting millions of lives annually. From dense urban environments to statewide deployments, our solutions are trusted to streamline 9-1-1 call handling and management processes and enable more efficient collection of critical information in emergency situations.