Lost and Found

Did you forget something on one of our flights or at the airport? We make every effort to return items left on board our aircraft.

I lost something at the airport

If you left an item in a public area of the airport (e.g. washroom, restaurant or general boarding area), please advise the Lost and Found department at the appropriate airport.

If you left it in a dedicated Air Canada area of the airport (e.g. a Maple Leaf Lounge, the desk of a gate with permanent exclusive Air Canada signage), please complete our Lost Item Form.

Be sure to provide as many details as you can about the lost article, such as the brand, colour, size, serial number or distinguishing characteristics. For electronic devices, you may also want to provide login or password information.

Air Canada has partnered with Chargerback to manage our Lost and Found service. Once you've submitted your Lost Item Form, Chargerback will send you a confirmation email with a tracking number.

If we find your lost item, Chargerback will send you an email with simple instructions on how to retrieve it. We'll also get back to you if we are not able to find it.

I forgot something on a flight

To report the loss of an item you left on a flight, please complete our Lost Item Form .

Be sure to provide as many details as you can about the lost article, such as the brand, colour, size, serial number or distinguishing characteristics. For electronic devices, you may also want to provide login or password information.

Air Canada has partnered with Chargerback to manage our Lost and Found service. Once you've submitted your Lost Item Form, Chargerback will send you a confirmation email with a tracking number.

If we find your lost item, Chargerback will send you an email with simple instructions on how to retrieve it. We'll also get back to you if we are not able to find it.

I lost my passport

If you have lost your passport, you must advise your passport office or consulate immediately.
All passports found at an airport are turned over to the local Canadian or United States Customs office, or to Airport Security at the airport in which they are found.

I lost some currency

All currency found by an Air Canada or Jazz employee in a lost wallet, bag or piece of clothing is put in safekeeping at the Air Canada ticketing office in the airport where it was found, and a receipt is placed inside the item in which the currency was found.

When the lost wallet, bag or piece of clothing is returned to you, it will be accompanied by the receipt and a letter explaining how you can claim your money.

I lost my ticket

If you've lost a ticket issued by Air Canada, please contact Air Canada Reservations. If your ticket was not issued by Air Canada, contact the ticket issuer, your travel agent or the ticket-issuing airline.

Important: Air Canada offers our Lost and Found service on a courtesy basis and is not liable for any missing property.