SOP - REPORTING ON DUTY / GROOMING & HYGIENE

SOP Number: FO- 15 ( SOP serial number and department code )

Department: Front Office - General

Date Issued: DATE THE DOCUMENT WAS CREATED

Time to Train: 30 Minutes

Guest Expectation:

I expect a high level of personal grooming and hygiene from all employees. I pay high room rates and I expect there to be high standards of grooming and hygiene which complement the facilities of the hotel.

Teeth should be clean and the breath must be fresh. This can be achieved by cleaning the teeth regularly and visiting the dentist for check-ups on a regular basis.

Deodorant/eau de toilette cologne/aftershave may be used but not so much that it is offensive.

Earrings, beards and moustaches are forbidden for male staff.

Light cosmetics with colors that complement the uniform and skin tones may be worn. Lipstick of a suitable color must be worn at all times.

If make-up is worn it should be light and natural-looking. Avoid vivid colors, like bright blues or violets around the eyes, and make sure the blusher does not look too dramatic. Bright lipstick colors should also be avoided.

Be aware of your posture. Walk briskly with a straight back and do not lean on walls.

Never run in the lobby.

Check your appearance in a mirror in the locker rooms before going on duty.

Female hair length beyond the shoulder must be neatly tied/ bundled.

Men must have short well-combed hair which doesn’t extend below the collar or over the ears.

Avoid excessive use of hairsprays and gels, as they can make the hair look stiff and unnatural.