Abstract

At the era of the global competition, knowledge management hopefully could provide sufficiently significant contributions to human resources, particularly among the hospitality world. This research is aimed at measuring the influence of knowledge management on the performance of the employees using case studies on the front office department at the Surabaya Plaza Hotel. The outcome of this research reveals that knowledge management indirectly affects the employeeâs performance, personal knowledge significantly affects job procedure, and the most dominant element of influencing the employeeâs performance is technology.

Keywords

The Journal is published by The Institute of Research & Community Outreach - Petra Christian University. It available online supported by Directorate General of Higher Education - Ministry of National Education - Republic of Indonesia.