RESIDENT SUPPORT

Resident experience is paramount in the multi-family sector. Enhancing that experience is directly monetizable through higher rents and occupancy rates. As a touchpoint for your residents, NEP takes its role as an experience contributor very seriously. That’s why we have created a best in class Resident Support team that focuses on convenience, ease of use and data.

Our service starts with 24/7 multi-channel residential access via email, telephone and web, and continues with a simple, easy-to-read bill that can be delivered physically or electronically to your residents. Payment options include traditional mail or in-person deliverability as well as online and mobile payments. To make your resident experience easier and more convenient, our solution provides the options of direct integration into your leasing system or a separately accessible resident move in/move out portal. These options enable all of the NEP services to automatically transfer to your resident at lease signing, relieving the resident of the burden of calling or setting up their own services. The minute they walk in, NEP has already set them up!