i-Branch FAQs

The i-Branch is a secure sight that allows you to view your account balances, transactions, and make transfers between your accounts.

All information is updated every two minutes so that you have real-time access to your account information.

What is my User ID and Password for the i-Branch?

Your User ID is NOT your base account number.

If you provide an email address on your Lion's Share FCU Membership application, we automatically sign you up for I-Branch access. Your password is sent to the email address provided immediately. For security purposes, your User ID, is then mailed to you via the US Postal Service. Your User ID & Password are sent separately so that should anyone else have access to your email, they will not have access to your account.

If you receive your password and want your User ID, you can call our office at 1-800-889-2393, option #3 and upon verification of information, we may be able to provide your User ID over the phone.

Am I a New User if I received a User ID & Password?

If you've received a User ID and Password, you can use that information to log-in and set up your i-Branch account without clicking the JOIN HERE tab.

If you have used the i-Branch in the past but no longer know your User ID or Password, you can contact our office at 704-636-0643, option 2, or email memberservices@lionsharecu.org.

What happens if I lock myself out of the i-Branch

You are allowed 5 password tries before you are locked out. On the 6th try, if you do not enter the correct information, your User ID will be disabled. If you enter an incorrect password 20 or more times, your IP address will be blocked from the i-Branch.

If you get locked out of the i-Branch, your password will be reset or your User ID will be enabled during office hours.

When entering a password and answering security questions, be sure to key information in the format you generally use. Both your password and security question answers are case sensitive.

When your password is reset, you will receive an email with a new password. You must log in with the new password, then (we recommend) changing it to something that you can remember.

If you do not remember your answers to your security questions those can also be reset.

Recommendations:

Click on "Preferences" on left side of page to change both your User ID and Password

Use UPPER CASE and lower case letters in your password

Include at least 2 numbers and a character for strong security.

Do not use your name, SSN or telephone number.

After entering the information for the 3rd security question, certify that computer. Remember your security question answers. You will need them to sign on other computers, tablets or phones.

How do I sign into the mobile app?

Once you have completed your i-Branch set-up on our website, you can use your User ID and password to log in on our Mobile App.

Once you have logged into the Mobile App, you can change you sign-in to a 4 digit PIN under Settings - Quick Log In

What if I've never used the i-Branch, but I've been a Member for years?

We thank you for being a Member!

If you have never accessed the I-Branch, it might be that we don't have a valid email address, or maybe we need to update your personal information. If you want online account access, use this secure link to send us your information.

Does the i-Branch have features the Mobile App doesn't have?

Your initial login to the i-Branch must be completed online at www.lionsharecu.org. Once you have logged in by setting up your security questions, changing your User ID & password to something you can easily remember, setting up your e-alerts and agreeing to e-Documents (optional choices), you can use your User ID & password to log into our mobile app.

Both the i-Branch and the Mobile App allow you to securely view your accounts, see any holds on your account, view pending items, make transfers, view your e-Documents and use Bill Pay.

The Mobile App allows you to deposit checks once you have completed the Remote Deposit Capture application & agreement (you must have e-Documents set up to use this feature). The mobile app also provides you with Shared Branch locations and allows you to securely Contact Us.

Ready to get started?

Find out how you can become a Member of Lion's Share Federal Credit Union and start enjoying the advantages of Membership today!