Job Snapshot

Job Description

This position greets customers, assists customers with store inquiries, answers the phone and/or directs callers, tabulates purchases using the register for transactions. Use safe money handling procedures and secure transaction practices. Assist with training new team members and serves as Subject Matter Expert for the front end.

Key Areas of Responsibility:

Greet customers and render assistance as necessary responding to inquiries of products and merchandise.

Partners to create and maintain a Hassle Free customer service culture, focused on solutions-based selling and an exceptional customer experience.

May perform data entry/order placement for books and/or merchandise as directed by manager.

Conducts research into charge backs, late orders, and shipping requisitions to answer inquiries and resolve problems.

Answers phone and responds to inquiries or direct calls for appropriate resolution.