XTND – Electric Board with Artificial Intelligence

Introducing the XTND Electric AI Board. This personal vehicle is lightweight, thin, and easy to ride. However, what really sets it apart is the ground-breaking AI technology inside. The XTND Board learns about you over time. It understands the way you ride and produces settings to adapt to you. The more you use it, the more it learns. The XTND Board improves its efficiency and performance with every ride, such as learning your regular routes. In fact, it can even offer alternative routes if traffic is a bit sticky. The top of the XNTD Board is filled with built-in pressure sensors. The board uses your steps to know if and when you stand on it. Of course, the metrics are also important. The XTND Board can take you 12.5 miles on a single charge and reach speeds of 25mph. Taking just an hour to charge, the board weighs only 6.6 lbs.

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@Eduard did you try Fb messenger. Usually it won't take long until they reply. Cheers

Eduard Francissen

Review from Kickstarter

Why can i not get in contact with you guys? It's really frustrating.

Martin

Review from Kickstarter

@Xtnd: I wrote it already, but again. Really, change your style of communication, please. We understand that you don't have always answers, good news etc. Just let us see what's happening even you don't have super shinny news. That's life, also boring stuff happens, people do mistakes, underestimates... Smaller more often updates will give you more patient backers.

Federico Schiocchet

Review from Kickstarter

Hi @Eduard Francissen and @Rico King. You don't have any power alone but together we have the power to obtain our interests. I think you must wait the new deadline of September, but if after September(for super early bids) we don't get out boards there are many more backers that will want a refund and we can obtain it. So just wait and if the deadline is not followed Kickstarter can help us to join the forces and communicate together. Consider that this is a crowdfunding project and for its nature risks and delays happen.

Eduard Francissen

Review from Kickstarter

Isn't a refunda posible?

Rico King

Review from Kickstarter

They said they won't give me a refund

XTND, Inc.

Review from Kickstarter

Hey there, guys! Thank you all for your kind words as well as your support. And our apologies again for taking our time with the overdue update. None of us is happy about the delay, but the whole team is working hard to get it done and we’re also recruiting new members to join our forces. In the meantime, we’ll keep you posted on our progress or any possible changes, but please bear with us here. There’s usually a lot of things going on that are too vague to communicate right away and we have to wait for some answers first, which tends to be a drawn-out process, hence the gaps. Anyway, thank you again for your amazing patience and helping us make this happen.

Milan Dyntar

Review from Kickstarter

Thank you, guys, for letting us know what is going on. I appreciate it, while, still, kindly ask you to keep us up to date with what is happening on more frequent basis. This can only improve trust and shared belief that all is running towards successful end. Despite the delay is quite long, I will wait. I believe that you will manage it within the said timeline. I keep my fingers crossed that all the troubles, you currently face, you come over. Good luck ! Milan

Federico Schiocchet

Review from Kickstarter

August/September is a delay of 8 months, it's really a big delay. I can wait, but I will not wait no more than this. If I not receive the board on September I must ask a full refund. Anyway I understand this project require time.

Eduard Francissen

Review from Kickstarter

Seriously? September?

Sylvester

Review from Kickstarter

Hello Sylvester, We're wrapping up an update at the moment, which will be out soon. We're working on rescheduling the delivery date, but it seems it'll be a few more months. I'm sorry I can't give you a precise answer, but as soon as we know, we'll share it with you and the rest of our amazing backers. Best wishes on your tour, Dominika XTND That sad the reply on facebook

Rob de B

Review from Kickstarter

I agree with Chen! Please give the update..

Chen Ng

Review from Kickstarter

Right guys any news? Dennis's comment was well over 2 weeks ago and he mentioned you guys where preparing for an update. Should the update now be out by now as the last update was nearly 2 months ago? Also about how far you have come along with the final design? How much has been finalised so we can have a rough guess how much more work you still need to do

Dennis Kiefert

Review from Kickstarter

As far as I know, they are about to prepare an update, hence to the Fb messenger conversation I had with Dominica. That is by far the best and easiest way to get in touch with them. They still got no idea when the board will be ready, that's the answer I got two days ago. @xtnd It would be really nice to get an idea about what is going on, what your target delivery date is etc.? I guess, as part of this venture, we are entitled to be in the loop of what has been going on and what difficulties you are facing and how you are planning to overcome them, in order to get this board done. Thanks

Tevaiarii Ted

Review from Kickstarter

1 month without news!

Tevaiarii Ted

Review from Kickstarter

Still no update, what's the problem?

spence

Review from Kickstarter

@steven, i have an inboard with me. Very good board, does not wobble even on high speed, very stable...BUT, very delicate to rain esp when it gets in the battery bay. Got this board specifically for riding in light rain. Initially requested to have xtnd alter the width of the board to make sure it will not wobble “that much” (with top speed + width of the board).

Magnus Knutas

Review from Kickstarter

please all mighty kickstarter-god make this be delivered before june!

Steven Nguyen

Review from Kickstarter

@spence i agree! i had an evolve but the speed wobbles and the board downshifting is quite dangerous! That why i backed this board with the safety AI Features hope they deliver :)

Reinier Karta

Review from Kickstarter

Hey guys any chance you can give us an update? As the process is delayed it would boost my trust if you shared information more regularly.

spence

Review from Kickstarter

@Steven, ...it would be much better if design and safety is both in mind of the design team. Evolve has a lot of issue regarding board downshifting when in the inclined hill...to much accident. Hope xtend would check on safety especially with an AI board.

Hamish

Review from Kickstarter

Hi guys great work an update would be awesome.

Steven Nguyen

Review from Kickstarter

I feel like the remote should be improved! Just saw the new release of the evolve v2 remote and it looks amazing compared to the XTND current remote design.

Alexander

Review from Kickstarter

I know there's a delay, but any chance we will get an update on the timeline?

XTND, Inc.

Review from Kickstarter

Greetings, Federico & Chen, Thank you guys for your understanding about the delay, your support is simply amazing. Also, good point, Chen, thanks for bringing it up! You’re absolutely right - we had to have a functioning prototype in order to launch a Kickstarter campaign - with everything, including the software, app, etc. We want to make sure the boards will be nothing short of perfection, which is why we’re revisiting, improving and polishing everything from the bottom to the top, so to speak, even things that were already done. We cannot afford to make a mistake anywhere as there's a lot to be considered, including your safety once you have it underneath your feet. It’s a slow process, but it will definitely be worth the wait!

Chen Ng

Review from Kickstarter

I too do not mind a bit of a delay as long as the final product produced can promise the specs and quality mentioned, plus January is winter here so a delay to march or early May is fine. Although I would say if the delay is any longer is would be a bit disappointed as I'd hope to have the board before summer. Also this is just what I assumed but I thought kick starter requires start up to have prototypes of electrical project to ensure that the product is like almost complete. With your recent update I sounded like as if the prototype only managed to function on a basic motor level but the ai was not developed yet or in a very primitive state. Please correct if I am wrong as I just wanted some clarity on the issue. In addition I am glad you managed to reduce the size of the remote while increasing the accuracy of the controls

Rayner

Review from Kickstarter

Hi, just to check. I don’t know if I did fill Up any survey? Can you send me a link again?

Federico Schiocchet

Review from Kickstarter

I seen the update. I seen the alert of delays. For me is not a big problem a delay of 2 to 4 months. The only really important point is that the final product is of high quality and with the expected features (speed, range, climb hill, noise) ;)

@XTND: how is it going with update ? Would you mind answer my question please: 1) how is it going ? will you deliver on time or should be expect a delay ? If delay, why ? 2) what challenges and problems you were facing to and how you solve that ? 3) why you can send updates more often ? do you need any help ? - I would be happy to help you if you need. 4) any new results from testing/development two-motor version ? 5) any design changes of the controller ? Cheers & thanks.

XTND, Inc.

Review from Kickstarter

@Loran, Though we don't use a tape on our boards, we use a different type of grip that is sprayed onto the boards and is powerful enough to stop you from slipping from the board at higher speed. @Skullkiid, Dennis, Chen, Magnus, and everyone, You can always send us private messages here to reach us, but if you can’t, for any technical or other issue, drop us an email at info@getxtnd.com, support@getxtnd.com, or through our Facebook. Whatever works best for you. You can also reach me directly at dominika@getxtnd.com. I’m always happy to help. We’re wrapping up an update to bring you up to speed with what we’re working on and issues we’re tackling right now. With pictures, too. As for the refunds, thank you all for your contributions to the debate. We really appreciate your opinions as well as different situations life puts you through. We have made a slight exception for Jason because we sympathized with his health issues, even though we were aware it could put us on the line, which it, in fact, did. It was the one exception to the rule that only proved that we have to stick to the rules. It might not have been the best decision in terms of business, but we sincerely hope that our backers will not reproach us for showing empathy for someone suffering from circumstances beyond his control.

Skullkiid

Review from Kickstarter

Hello, I can't find how to message you guys directly to let you know of the different name I want engraved on this instead of my kickstarter name. Could you kindly refer me?

Dennis Kiefert

Review from Kickstarter

@xtnd anyone out there? There is a question pending from Loran since 17 days, and a few other questions came up as well, which we would like to have answered. If you don't check in on kickstarter anymore, let us at least know how to contact you and where to go, to get answers in a decent amount of time.

Dennis Kiefert

Review from Kickstarter

@xtnd any word on how you guys are progressing? Chen has brought up some valid points I would also like to see get answered. I think it's time for you guys to bring another update and give us an idea on what's been going on. Cheers

Magnus Andersson

Review from Kickstarter

I agree with @Chen, it´s been more than a month(Oct. 3) since we heard of any "recent dev." from @XTND. Would be nice to get an update on what the team has been working on for the last month and if there is a delay, how long then?

Chen Ng

Review from Kickstarter

@xtnd given that it is november already and time really flies round this time of year, before we know it would be xmas and new years, how are things going?

last time you mentioned that one of the manufacturers is not going to be able to work to your schedule and you are on the way to locking in a deal with another. has this been confirmed? I do worry as i do understand you plan on manufacturing very soon and assembling during december and ship out sometime in january. As december is a really busy time for deliveries would all parts be made and assembles in one place or would they be shipped over? if so would the december xmas rush not slow things down?

Loran Colon

Review from Kickstarter

@XTND I'm wondering how much grip the anti-slip surface has? I own 2 Boosted Dual+ V2s and at 22mph the grip tape has stopped my foot from sliding too much on bumps. Seeing that the board can go 28mph I'm just wondering how safe the board will be without grip tape?

Chen Ng

Review from Kickstarter

@Jason I think that is a fair deduction as it would be unfair to expect xtnd to fork out their money to pay those charges. I do feel bad for your situation but it was not the companies fault that this has happened to you and in all honesty you do have the option to wait for the board to arrive a d sell it for even more money as the retail value is even higher

I agree with XTND about @Jason refund request. It's clear what'is the refund policy and XTND should apply it at same way to everyone, no matter what are the personal reasons of the single baker, also if they are really bad like the one.

Dennis Kiefert

Review from Kickstarter

@Jason, man pretty devastating news concerning your leg. I know it won't help you much by wishing you only the best, but I sincerely hope the outcome for your leg is way better than predicted by the doctors. I send you good vibes and keeping my fingers crossed. I am sure xtnd will get their heads around your request and figure out some fair deal. Good luck and only the best.

Chen Ng

Review from Kickstarter

@xtnd yes there is but i am not sure if your solution is what i am thinking and that is to only allow the batteries to be charged up to say 98% so that it will always have that small gap so RB will work at all times

Jason arbuthnot

Review from Kickstarter

That's completely fair. But in one of my subsequent messages, I had asked you for an update on if this is what you were doing. Which is completely fine and reasonable. I just asked to know what was going on. To go radio silent to me says that you are absolving yourself from the situation as a whole. But if you need more time I can certainly wait - just as long as I am kept up to date. Thank you

XTND, Inc.

Review from Kickstarter

Jason, we're sorry that you feel that way. We're not ignoring you, but actually taking time to talk over your refund as we do when somebody "challenges" us on the cancellation fees by threatening to involve lawyers and Kickstarter as you did. We don’t care about lawyers, but we care about keeping our backers happy and we were considering giving you a full refund or at least covering a bigger portion of the fee. We even wrote to KS staff ourselves to ask for advice on how best approach such a case because there are a lot of factors to consider. For instance, if we give you a full refund, we would have to oblige everyone in order to keep it fair, which would mean we would have to cover all the fees ourselves - usually, it amounts to approximately $250 for every refund (combined fees of Kickstarter, payment gates for Kickstarter, BackerKit, agencies, and so on). You can imagine where that would leave us. But as we said, we want to keep our backers happy, which leaves us in a difficult situation, and we needed time to decide.

XTND, Inc.

Review from Kickstarter

Hey there Chen, the regenerative braking does not work when the battery is full, but there is one potential solution that we're considering right now. And if the motor breaks down, you'll have to send it to our service for a repair.

'Jon Su

Review from Kickstarter

When are the boards going to be shipped please? Any estimate?

Jason arbuthnot

Review from Kickstarter

So this might sound like a sob story, so apologies for that. At this point I am just letting other backers know what to expect when dealing with XTND; I'm not expecting anything from them at this point. They probably won't even fulfill my pledge. As per below, XTND reached out to me after I asked about their email address. The reason is that over the last little while I have been going through some medical appointments. Late last week I found out that I might be losing certain functions in my leg. So a skateboard wouldn't be something I would be able to use. I asked XTND if a refund was possible, thankfully they said yes. But that they would keep a 20% fee. I challenged them on the fee. Money will be extremely tight for me moving forward so 200+ dollars as a fee seems a bit wild. I understand Kickstarter isn't a store, but a little compassion would have been nice. Since my reply back. I have sent multiple messages to XTND and I have not gotten a single reply. I assume that they will continue to ignore me. Continue to take with that what you will. Along the way I have been nothing but polite.

Chen Ng

Review from Kickstarter

I have a questions that I just realised might not been asked. Does the board only have regenerative breaking? If that is the case have you guys managed to figure out how the RB will work if the battery is full? Just been looking into other board and realised the same issues popped up with RB not working when battery is full and or the excess heat it creates. Also say after a year the motor breaks will we be able to just buy a new motor and change it or will we require a whole new board due to the way the board is built.