You have not yet been activated or have you forgotten your login name/user number or PIN? Please call us on +49 (0) 69 - 13680527 (Mon – Fri 8.00 a.m. – 6.00 p.m. CET) or get in touch with your advisor. Once you are activated for online banking, you will be sent your user number and PIN.

Login Name (alias)/user numberIf logging in for the first time, enter your 10-digit user number (or 8-digit banking ID) in the login name/user number field. Once you have successfully logged in, you can go to Administration to issue a login name of your choice, amend or delete it, and display your user number. Once a login name has been issued, you can use it to log in or continue logging in with the 10-digit user number (or 8-digit banking ID).

PINPlease enter a 5-8 digit PIN in this field. Once successfully logged in, you can amend your PIN at any time by using an iTAN under Administration.