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My daughter and I do a mother daughter get away 2 times a year. We decided to go shopping in Grand Rapids. I called to see if we could get early check in so we could drop off our luggage and hit the malls, Staff was very accommodating to allow us to do this we checked in at noon. Hard...

The hotel is clean and a short drive from the airport. It is close to stores and restaurants. Staff was very friendly. Has digital checkin which works well however you still need to do the entire checkin process at rhe front desk just to get the room you already selected. I have stayed here a couple of times for business...

Great hotel, very clean and good staff. No issues and breakfast was pretty good. Little harder to find going through Target parking lot. We had a wedding group rate so the room wasn't too bad but normal price was a little higher than what i would normally pay to stay one night but it is Grand Rapids. I thought the...

disappointed on how small the largest suite they have. no laundry room, no complimentary drinks besides coffee and water. front clerk could of been alot nicer to us considering we never visited this hotel

Dear Erika,
Thank you for your recent stay with our hotel and for providing your feedback. We appreciate your comments and will continue to look for ways we can build upon the quality stay you have come to expect from a Hampton Inn and Suites. We hope we will have the opportunity to be of service to you again soon....

We stayed at this hotel for our wedding night. When we made the reservations we ordered the "romance package" and reserved the "king suite." We showed up in a tuxedo and wedding gown. The room was nice, but as nice as advertised, and definitely not as nice as the price suggested. The staff had forgotten to put the romance package...

Dear Jacob,
Congratulations on your recent wedding! We appreciate you choosing to stay with us on your special day. I apologize that the romance package was not delivered to you and your stay was not what you should have experienced with us. I will address these issues with the staff to ensure we follow through on offering you the best...

2016Oct porserviceMichiganGrandRapids very poor service for the price, needs to be updated, not clean at all, chairs in the dine in area are old and very dirty, need new ones. I thought it would be a great hotel to stay at since I stayed at a Hampton in Nebraska. Had a very good experience there.

Dear Valued Guest,
Thank you for your recent visit to our hotel and for providing us with your feedback. We are committed to offering every one of our guests an exceptional stay and I apologize that we did not do so for your visit. We are always looking for ways we can improve and we will take your feedback into...

My friend and I stayed one night to attend a family event. The hotel seemed new and clean, the beds were comfortable and the complimentary breakfast was very good. My only very small complaint was an issue I had with the shower massage head. That being said I still appreciated and enjoyed the shower massage.

Dear Barbara,
Thank you so much for your feedback on your last stay with us! I am delighted to hear you enjoyed your stay and I will be sure to pass along your comments to the rest of the staff. We hope we will be able to see you again real soon.
Best Wishes,
Rob Taylor
General Manager

Quiet, comfortable, clean, nice hot shower -- exactly as I expected based on previous stays at other Hampton Inns.
Only two issues:
* My 8:00am wake-up call actually came at 9:00am. There was no reason given for this when I asked on checking out. Fortunately, I also set the alarm on my phone.
* Free wifi for HHonors members is...

Dear Rhonda,
Please accept my thanks for your recent stay at our hotel and the feedback you provided to us. I apologize for the two issues you experienced, we are continuing to look into upgrades for the wifi service. I am glad you have come to expect the best from Hampton Inn & Suites and we will do everything we...

I requested a late checkout due to a church service I had to attend so that I could come back a make a quick change. I was told they could not grant me my request even though the hotel was 1/2 book the next day.

Dear Valued Guest,
Thank you for your recent stay at our hotel and for providing your feedback. We appreciate your comments and I apologize we were not able to offer you a later check out on that date, we always try to accommodate as many guest requests as we can though sometimes we are not able to meet all needs....

Great stay! My King suite was amazing and there was plenty of space for me to spread out and work. The room was very clean and the floor was quiet. Check in was nice easy and fast. When arriving late, parking was limited unless you want to park in the back.

Dear Marian,
Thank you so much for your recent visit to our hotel and for taking the time to post a review on Tripadvisor. I am quite pleased that you enjoyed your stay and I will be sure to share your comments with the rest of our staff. I hope we have the opportunity to be of service to you...

We take the stress out of flying here at the Hampton Inn & Suites?? hotel in Grand Rapids-Airport/28th Street, MI. Just one-half mile from the Gerald R. Ford International Airport, it takes a mere five minutes to get to the terminal from our hotel. Grand Rapids itself lies just minutes away and offers a huge array of amenities and activities to please any business traveler or family on vacation. Within just a few miles of our hotel in Grand Rapids you'll find golf, bowling, shopping, an ice arena, horseback riding and many of the city's best-known businesses. ...more less

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