COVID-19 UPDATE – SUBURBAN SOLUTIONS

CORONAVIRUS (OR COVID-19) UPDATE

As communities continue to feel the impact of the coronavirus (COVID-19), I want to share with you the steps we’re taking at Suburban Solutions to help protect the health and safety of our customers and our team, which is always our top priority. We know you are getting a ton of these emails, but this is important for us to relay.

We’re closely monitoring local and national reports on the evolving impact of COVID-19 and, based on guidance from the Centers for Disease Control (CDC), the World Health Organization and applicable public health agencies, we’ve developed plans and established a task force that will allow us to respond in a timely and appropriate manner.

Our housekeeping and sanitation efforts in our offices and warehouses have been dramatically expanded. We’re disinfecting often-touched surfaces such as door handles, countertops, keypads, restroom surfaces, break room areas, and delivery bays daily. We’re requiring all of our teammates and visitors (and we urge everyone) to follow the CDC guidelines to prevent the spread of the infection. Further, we have eliminated all non-essential visitors to our facility and prohibited unnecessary company travel.

Before and after every job, all supplies and equipment as well as the cab of our trucks are thoroughly disinfected to ensure the utmost safety. We ask that you allow us to wash our hands upon arrival and through out the day, we will wear gloves and masks each day as well when it is feasible

We will do our best to protect ourselves and our customers. We do ask that you also take precautions such as making sure high touch items such as doorknobs, and handrails are clean. If you have a weak immune system or are considered high risk according to the CDC please let us know as soon as possible so we can take extra safety precautions for your move. If you are experiencing the published symptoms we do ask that you inform as right away so we can take measures to adjust the move if need be.

We feel deeply for those who have been affected. Thankfully, as of now, we’re not aware of any team member or customer contracting COVID-19. But we have implemented guidelines that instruct any team member who may develop symptoms or come into contact with infected individuals to stay home and follow the CDC’s instructions.

We are open for business during our regular hours to meet the needs of our customers. If we become aware of any condition in any location that would make it unsafe, please rest assured that we will do our best to get your move completed as quickly as possible. We are doing our best to stay safe and keep our jobs as scheduled. We are ultimately at the mercy of public health, official government policy and the health of our crews. If and when possible we will be brining in extra crew members and if possible we will add an extra crew member to your job. While additional hourly charges will apply, the cost should even out as your move should be completed faster than estimated.

Again, the health and safety of our customers and team members are our top priority and we’re committed to doing our part to help keep everyone safe.

In addition, please keep the following in mind:

Suburban Solutions is a low-risk company

Our moving crews help 1-2 customers per day (low risk)

All of our movers have been told to stay home with any symptoms and to avoid all high-risk areas via CDC guides

We are making active efforts to disinfect our office and common areas daily as well as trucks, equipment and supplies before and after each job