CGI runs the development and testing of all types of bank statements for a large bank customer.

This Application is a mission critical application that supports producing printstreams for printing and on-line access to bank statements, credit card statements and notices.

The service covers application enhancement services to upgrade and change to meet new business requirements.

Roles and Responsibilities:

This role reports to the Development Lead, who is responsible for monitoring and maintenance of development services. In this role, the developer will work on customer projects so that they get delivered on time and per specifications.

• Bachelor’s Degree in an IT technology discipline • Working experience 4-5years and above in IT Application area with strong background in software development/ maintenance • Experience in supporting online statement retrieval and experience with mission critical transaction systems would be nice to have • Preferred candidate is someone form the banking , insurance line that has dealt with customer interface and comprehends user requirements • Added advantage if the candidate has worked in the banking line

Technical Skills:

• Strong technical skill in Java application and SQL stored procedures development. • Candidate must be familiar with Windows Server and Window SQL platforms. • Good documentation skills. Familiar with software versioning tools. • Basic knowledge of windows (events, logs etc) would be nice to have • Understanding of configuration management (Releases, Change Implementation Plans, responsibilities and approvals, promotion through various testing stages to production, rollback plans, ...) • Understanding/overview of development, testing and deployment life cycle Soft skills • Highly motivated team player and eager to learn new application • Good communication and interpersonal skills. • Commitment to delivery, flexible and worked in a multinational environment. • Strong analytical / trouble shooting skills • Customer focussed and understands client needs • Reliable and able to work independently • Good command over English (written and spoken)

Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.

Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.

New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases