Member Relations

At the New York Credit Union Association, we place the highest value on our personal contact with our member credit unions. This interaction gives our members a voice within the Association and helps us understand what’s on your minds—at the individual credit-union level, as well as at the chapter level.

To improve the quality of our member relations, our team of management consultants focuses on increasing members’ awareness of the benefits we provide, so that you get the maximum value out of your membership. In addition, this team serves as a conduit for enhanced communication within our credit union community.

During the course of the year, our consultants travel across New York State to attend scheduled events in Association chapters and to visit with credit unions. Consider them your on-site resource for Association service and support, and share your feedback with them on how we can help you better serve your members.

For information about consulting services available from our Member Relations Team, click here.

Dedicated to helping your credit union grow and thrive, our highly experienced consultants bring their insight and problem-solving skills onsite to your credit union. Whether you want assistance for specific operations, are interested in industry best practices or need guidance in advocacy or legislation, our management consultants welcome the opportunity to share their proven strategies and tactics with you and your staff.

Marge Kazz joined the New York Credit Union Association in 1996. As a management consultant, she works closely with credit unions in Buffalo, Niagara, Rochester and Jamestown.

Marge regularly conducts training and consultation, business plan development and strategic planning seminars for credit union volunteers, staff and management.

In 2010, Marge completed the Credit Union Development Education (DE) program and earned the Credit Union Development Educator (CUDE) designation. Before joining the Association, Marge managed two credit unions in Western New York.

Chris Pajak joined the New York Credit Union Association in 2007 and is responsible for increasing awareness of the Association’s membership benefits. As a conduit for enhanced communications within the credit union community, he regularly visits credit unions and attends chapter events, primarily in the Adirondack, Capital, Catskill-Hudson, Central New York, Finger Lakes, Southern Tier and Utica-Rome regions.

Chris previously served as human resources consultant to the Association. Today, while fulfilling his role as a management consultant, he continues to support credit unions with their human resources requirements.

Before joining the Association, Chris provided consulting services to credit unions throughout the Northeast as a senior consultant with HRValue Group LLC. He has also worked for global organizations such as Wyeth Pharmaceuticals and Nokia; he spent three years as an HR consultant and account management with HR Logic, where he provided consulting to small and medium-sized businesses.

Chris is a certified Professional in Human Resources (PHR). He is also a certified trainer with Achieve Global and Employment Learning Innovations (ELI) and is a current member of the national Society of Human Resources Management organization. He obtained a Bachelor of Science degree from the University of Rhode Island in the field of Human Sciences and Services.