Elementary level Physics, meant for a child in Gr. 1-3. The NOEO manual is a series of lesson plans based on other books and kits in the package. If you purchase the entire kit, everything you need (including virtually all materials for experiments down to straws and clothespins) is included. There is no additional material in the lesson plans except for brief instructions to have students define terms and at least one correction to a text.

NOEO and the books it uses are secular, though the author and the Introduction are decidedly not. However, rather than exhorting non-believers to embrace a Christian worldview, the author instead encourages Christians to keep an open mind. The FAQ summarizes what's found in the Introduction. I'm not sure what he means by not including "overly dogmatic" texts; I'm quite pleased with the selection I've seen for the various packages, which includes Usborne materials; Usborne is as secular as they come.

Five Young Scientist Club kits as well a very cool kit for mechanics -- Ein-O's Discovery Tank: Mechanical Science are included for experiments and hands-on activities.

We started out making notes, but given the brief nature of the books and DD1's age we jettisoned that after a few lessons. We do the readings and experiments and occasional review by referring back to lessons when a real-life situation makes it relevant. We've had many discussions about forces and mechanics in particular. I wouldn't expect a young child to retain the information without reinforcement.
Quality:

Good. However, there are no supplementary reading lists and no added value from the manual other than scheduling. The lack of reading lists is my only real complaint.

I was a bit disappointed with the Young Scientist Club Kits, especially after reading so many glowing reviews. The actual experiments are OK, but too often the explanations are inadequate for even a young child to gain understanding of the underlying principles.

Customer Service/Communication:

Not applicable.

Would you purchase this product/service again?

Yes and no. If I were pressed for time (as I was), it is handy to get a complete curriculum and package with everything included. However, you certainly pay for the convenience. I would recommend this to people who either can't or don't desire to put together a science curriculum or for those for whom science habitually gets set aside. The convenience factor can make a big difference in those cases.

Have you made a complaint to the company about the product/service? If yes, please provide details of any resolution or lack thereof.