I had to wait three months for them to apply my birthday credit last year and that was after I got the email and confirmation of my birthday award. Today is my birthday and still no email or elite night credit. communitymanagers , is this still a thing?

In order to receive a Birthday Elite Night Credit, your birthday must be listed in your account, and that you are opted in to all email subscriptions in your Email Preferences. If this was already the case and you still did not receive the email, please let us know and we can look into this for you.

Could you please confirm whether or not you received an email around the time of your birthday offering you an Elite Birthday Night Credit, and if so, that you followed the instructions laid out in the email to redeem your Elite Birthday Night Credit?

Thanks for reaching out. If you can confirm that your Rewards account Email Preferences was set up so that you are subscribed to all emails from Marriott, please submit a Support Request via Customer Support and note your date of birth so we may look into this for you.

Like so many others, I've held a Marriott card for years and have never received an email/heard of birthday night promotional credit before. I've already checked my account - birthday is listed, email preferences set to on. What else do I need to do?

Please note, if you did not receive an email or an Elite Night in 2017, it cannot be retro-actively added in the new year.

If you would like to receive a promotional email for the Birthday Elite Night credit (a night that counts toward your Elite status, not a free night), please make sure your Marriott Rewards profile is up to date with your birthday and that you are subscribed to “News and Offers from Partners”.