In Referenceline's view, this track record is more important than the ratings. Don't be impressed by a few old reviews which may not be representative.
Look for firms with a commitment to asking for feedback - good or bad - from their customers.
We recommend that you look for a track record of ratings and reviews in at least 9 of the last 12 months and that you should not be too concerned about an isolated negative review.
Ask the firm for their side of the story.

Code of Practice

Businesses have a legal responsibility to treat you fairly, but it's often hard to know what questions to ask or what standards to expect.
They are the experts and you should be able to rely on them to help you make decisions.
These questions explain the commitments that this business has made to follow a code of practice and they will help you understand what you have a right to expect.

Membership: 100%

Did the firm explain that they follow a Code of Practice, including the points listed below?

Identity: 100%

Did the firm ask you for proof of Identity?

Engagement: 100%

Did the firm give you Letters of Engagement and agree these with you before collecting any fees?

Services: 100%

Did the firm explain the services to be provided and when they will be completed?

Fees: 100%

Did the firm explain the details of how all fees will be calculated, including updating documents and any ongoing support?

Cancellation: 88%

Did the firm give you a Notice of the Right to Cancel, with a form to send to the firm?

Witness: 100%

Did the firm explain the importance of correctly signed and witnessed documents?

Supervise: 100%

Did the firm offer to supervise the signing of your documents ?

Keep: 100%

Did the firm give you a statement explaining how long the firm will keep your files.

ThirdParties: 100%

Did the firm ask for your consent to pass your details to third parties offering other services that might benefit you?

Complain: 100%

Did the firm explain who to contact if you have a complaint?

You can see how many customers have said "Yes" in answer to each question, but please don't expect 100% in every case.
Nobody's perfect and some customers may not be completely sure about the answer.
It's more important that you understand these questions and discuss them with the business so that you both agree what good service means for you.
A responsible business will be happy to explain the details to you and it's always better to clarify these points upfront to avoid misunderstandings later on.

Most Popular Words

Reputations are about so more than just ratings. What are the words that customers tend to volunteer when a firm is mentioned? Do they mention particular people that work there?

Colton 2

Expertly 2

explained 2

service 3

assistance 1

canít 1

care 1

contact 1

Excellent 1

fault 1

These are the words most often used in the reviews for this business. Look for the names and comments that reviewers use most often. We count each word once per review.

Reviews that match your Budget

There are many good businesses listed on this site. Some may specialise in either larger or smaller budgets, while other may cater for the full range.
See if this business has demonstrated a track record of experience that matches your needs.

This chart shows the value of the reviews received by Referenceline, so you can see if they generally handle the size of budget you have in mind.
You can use the filter below to select the reviews that match your need.

A more informed choice ...Referenceline shows you unique information about the experience of the firm and reviews from different types of customer,
so we can help you make a more informed choice, but we're not responsible for the work of the listed businesses.