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Managed Services Overview

There are two major methods of providing
and pricing Computer Repairs. The one we
have used for most of the last 20 years
is usually referred to as the
Break/Fix model.

About four years ago we began offering
something different - a Proactive service,
Server Maintenance. It was our first step
toward the other model, known as
Managed Services. In 2008, we
began offering a range of Managed Services,
and we have put together a short
presentation to detail its features and
benefits.

PDF Managed Services Presentation

Managed Services Case Study

This Case Study is about a fictitious company, ABCD, Inc., that
represents several of our mid-range clients. We have prepared
three different Managed Services plans for this company

PDF Managed Services Case Study

planned future service offerings

Based on our 2008 Managed Services
results, We plan on expanding the
offerings to include coverage of the
hardware side of IT, including offerings
that will refresh both servers and
workstations on a fixed basis.

individual managed services components

MicroMetric, Inc. offers a full range of
individual managed services with a
variety of levels, designed to give the
client exactly the the services needed
to fit their budget.

Shown on the following pages are full
details of each of these services.

Server Management

Workstation Management

Network Management

Remote Backup Management

Email Spam Management

Web Hosting Management

service agreement - discounted labor
rates

The goal of the Service
Agreement - Discounted Labor Rates
is to provide MicroMetric, Inc. a steady
revenue stream in return for which the
clients earn a large discount for all of
their labor usage. Discounts start at
almost 1% for a monthly revenue
commitment of $50.00 per month, and can
increase to almost 20%!

Service Agreement - Discounted Labor Rates

Discounted Labor Rate Table

service agreement - managed services

Managed Services products are defined in
a group of Agreements and Appendixes.
For ease in looking up information in
this set of documents, we have grouped
them into a single PDF file, with an
Index.