My wife and I were very excited to find your store in London on our way to Bird of Farringdon, so we decided to come the next day and try your Bratwurst. Bratwurst mit Sauerkraut for me and Bratwurst with chips for my wife, and of course a Hefeweizen for me.
There was obviously somebody ‘German’ behind the counter, another male and a female staff if I remember this right. Between them, they had huge discussions what is for whom and I think we were lucky that we got what we ordered. It was by no means busy at the time, but it was already a challenge to get the Sauerkraut out of the pot. Must have been the first day for this guy – and he never handled food before in his life.
Since I am living in a country without pigs and alcohol, I am keen to ‘top up’ when I have the chance. I am myself a master butcher, I was excited and expecting a ‘proper’ sausage. But no – it was nothing special, it was very dry on one side, must have been on this hot plate for god knows how long, not black on this side, but certainly dark brown for about 2mm. It certainly was not prepared fresh in front of you as it does say on your website, you could see it, yes, but it did not say for how long it was there. The Sauerkraut was good, but little and the Hefeweizen was as it should be.
My wife was eating just one mouth full of the sausage and gave it to me, just eating the chips, me then having to eat basically 2 half-dried sausages – it was not enjoyable at all.
You got a prime spot there to serve a good German sausage in the middle of the British meat trading area in London – but this is certainly not an advertisement for German quality sausages. Not much need for us to come back in a rush either.
this was sent to Kurz & Lang a week ago, needles to say that there was no answer, show you how they care about customers.