Back Office IT Engineer

MSELECT is looking on behalf of a major global oil and gas company in Basra a Back Office IT Engineer, candidate must haveproven track record in Back Office service delivery and must be advanced in English and Arabic.

Roles Accountability

Agree with Team Lead measurable performance objectives and review twice per annum in line with the annual performance management process.

Carry out tasks related to allocated area of operational responsibility on eight-week basis by Back Office Team Lead. Attend all weekly and monthly meetings related to this area (during Iraqi working hours.) Ensure services related to allocated area remain available, taking advice and appropriate actions as needed. Perform monitoring, reporting and other related activities as required.

Document and test standard operating procedure and ensure these are scheduled and completed as required.

Work with Back Office and other ITC team to develop, deploy, monitor, maintain, upgrade, and support servers, storage, operating systems and software. Support other ITC teams with their solution design and project implementation

Keep key documentation up to date to including supported applications, access control, CMDB and change requests

Assist with the procurement process for new contracts providing input to SoR, SoW and Technical Questions as required, being part of a Technical Evaluation Team.

Develop and maintain excellent relationships with a very diverse group of stakeholders, including Chinese and Iraqi JV partners, users, vendors and IT service organisations, communicating effectively with business process owners, key business users and Project Delivery Managers

Work closely with the Telecommunications and Service Desk Teams to ensure effective customer support to the business, sharing information and knowledge wherever possible through process, dialogue, collaborative working.

Maintain Back Office related portion of the DR plans, ensuring they are tested on a regular basis.