When you placed your order, you will have received an order number in an order confirmation email. Enter this number and your email address in the “My Edits” section, found on the top right corner of this page. You will then be able to see the status of your edit.

Do you offer express editing?

Yes, we do!
Each of our service options enable you to choose the turnaround time for your project, depending on the word count. Our minimum turnaround time is 24 hours (1 day).

What qualifications do your editors have?

All of our editors are carefully selected. We review educational backgrounds, experience in publishing and editing, and assess each of our applicants with an editing test.

I need to discuss my project with the editor. How can I do that?

If you have notes or special requirements for your project, you can enter them in the “Notes” section before submitting your order.
If you need to speak to someone about a project already underway, you can send us a message by using the form on the “Contact Us” page, or hit “reply” to the progress email you received.

Why can't I know who my editor is, or exchange contact information?

For the privacy and security of both you and our editor, we have in place a strict anonymity policy. We have administration staff that handle communication between customer and editor, to ensure that the quality of our editing service is maintained by our wonderful editors, and to protect your interest and investment. Should you have ANY issues regarding the service or editing, contact us immediately; we strive to offer the best in service and editing, and your feedback makes that possible!

What if I need a document edited in UK/US/International English?

If it’s English, our editors can do the job! Just let us know what type of English you need when you place your order.

What document types do you accept?

To make the edits easy for you to see and accept, we receive, edit, and return documents in Word. If you have a different file format and need help with conversion, let us know.

Will any of my information be shared?

No. We respect your privacy and have strict policy codes on confidentiality to protect your contact details and any documents you submit.

What payment options do you offer? How do I know my payment is secure?

We accept payments through PayPal and Stripe. Both are highly rated in security.
We are SSL certified to accept credit card payments on our site through Stripe.
We also offer PayPal as a convenient way for you to pay without having to enter your payment details.

How do I calculate my word count?

Here are two different methods to find your word count. Once you've got your word count, enter that number in our quote generator to get an instant price estimate.