What happens after my CVS Pharmacy transfer request is submitted?

GoodRx will contact your new CVS pharmacy and tell them to request the transfer from your old pharmacy. Your pharmacy may contact you if they need any more information.

If you provided your cell phone number, GoodRx will send you a confirmation text indicating your transfer was submitted.

CVS Pharmacy will also text you when your prescription is ready for pickup.

We recommend contacting your new pharmacy in a few hours to verify that your transfer was completed.

How long does it take to transfer my prescription?

It typically takes a few hours to complete a prescription transfer. Be sure to enter a cell phone number during the transfer process, because your new CVS pharmacy will text you to let you know when your prescription is ready.

If you didn't receive a text or call from the pharmacy, we recommend that you call before going in to make sure you don't have to wait.

GoodRx will send a confirmation email and text when your transfer is submitted so that you'll have all of your information handy if you need to contact your pharmacy.

We'll also send an email if your transfer doesn't go through—you'll need to call your new pharmacy directly if you receive this email.

What do you do with the personal information I provide?

We will use the provided information in order to complete your transfer and/or apply a GoodRx eCoupon. We will not use this information for marketing purposes.

The transfer process through GoodRx is completely HIPAA-compliant. We only share your information in order to facilitate the transfer and/or application of the GoodRx eCoupon, as requested. The only place we share the information you submit is with your new pharmacy; once it is submitted, they will have your information as part of your patient record.