APPOINTMENT SYSTEM

All consultations are by appointment. Our appointment system caters for all eventualities and is always being monitored and adjusted to suit the needs of the patients. For a routine appointment you can request a pre-bookable appointment. These appointments are available 7 days in advance and account for approximately 25% of the GP’s appointments. In addition the GP has appointments that only they can book; this is to conduct reviews post test results etc. In addition each GP has a number of telephone consultations; which are pre-bookable, and finally there are a number of on the day appointments for patients who need to be seen on the day. Due to demand, the Practice also runs a duty doctor system: If you cannot get a pre-bookable or on the day appointment and your condition is urgent, then you will be offered a sit and wait appointment. These appointments are not given an exact time; you will be requested to attend the surgery at a given time and informed that it is a sit and wait clinic. You may request to see the Doctor of your choice but be aware that this may not always be possible. Our receptionists will advise you of Doctor availability.

To make an appointment, please telephone the surgery. You may also visit the surgery in person to make an appointment at the front desk. We also offer a service where you can book appointments online - this is only available for routine 10 minute face to face consultations and not telephone appointments. For further details please ask at Reception.

** IF YOU ARE UNABLE TO ATTEND AN APPOINTMENT, PLEASE CONTACT US TO CANCEL **

Please see 'Opening Hours' for further information.

Advanced Nurse Practitioner service at Elbury Moor Medical Centre

A new service to make it easier for you (patients) to access advice and treatment as quickly as possible for minor and acute problems

WHAT IS AN ADVANCED NURSE PRACTITIONER?

Advanced Nurse Practitioners (ANP) are experienced nurses who, through further education and specialist training, have developed their skills and knowledge in order to offer extended services to patients. While not being a replacement for Doctors, they can provide nursing services that incorporate some aspects of care previously provided by Doctors.

WHAT CAN AN ADVANCED NURSE PRACTITIONER DO?

Take a history of your health problem and perform a physical examination. Diagnose and treat minor illnesses and common health problems. Prescribe a wide range of medications. Manage long term illnesses such as asthma and coronary heart disease, offering support and education about the condition. Offer telephone advice about minor illnesses, health problems and medication. Treat minor injuries.

WHEN?

This service will be available Monday, Tuesday, Wednesday, Thursday and Friday mornings from 08.45 am – 5.40 pm

HOW?

Patients requesting same-day appointments will be offered an appointment with the ANP if the problem is one the ANP can deal with.

Home Visits

Requests for home visits should ideally be made before 10.30am each day.

Please telephone 01905 723441 (using option 2) with your request. Home visits are made at the discretion of the doctor. The criteria for home visits include terminally ill and elderly housebound patients.