Any Facebook profile associated with your Spotify account. You can make sure you're the only one currently logged into your Facebook in your Facebook Settings, under Security and login > Where You’re Logged In.

Any service where you use the same password as Spotify.

2. Then, get in touch with us.

Note: We may need a screenshot of your Spotify receipt or bank statement for security purposes. Please have this on-hand when getting in touch (and make sure it does not show your full credit card number, expiration date, or 3-digit code).

We'll then take all the necessary steps to secure your account and return access to you.

FAQ

We can assure you that our platform and user records are totally secure. Account takeovers usually happen because of a breach on another service. If you use the same password for several services, they all have the potential to be compromised if one has a security breach.

Sometimes Spotify shows devices in close range in Devices Available (find this in the Now Playing bar on mobile, or by clicking in the bottom-right on desktop). Don’t worry, any devices in this list that aren’t yours do not have access to your account.

If you see a message that your account is being used somewhere else, and you don’t recognize that device, you may have left your account logged in on someone else’s device. If you don’t have access to that device, you need to ask the owner of the device to log out of your account. You can also sign out remotely from your account page and for extra safety, you can change your password.