Customer Care

We want to you feel safe and secure when using our website, so here is some information to put your mind at ease when shopping with us.

SecurityWe will always aim to keep your information secure. All your information is held on a secure server and we will never share your information with an outside company unless necessary, and/or we have your consent. We comply fully with all applicable Data Protection and consumer legislations and will always treat your information as fully confidential.

We use reputable third-party banking including Sage Pay and Pay Pal to handle our payment transactions. They only receive the information needed to verify and authorise your payment to process your order and are under strict obligation to keep your personal information private.

PrivacyWe treat all your personal information as confidential. We store it on a secure network and will comply with all applicable UK Data Protection legislations. Due to the nature of our business, we will store you data for 24 months from last contact. Any requests to delete data will be completed within 48 hours of initial notice.

To process your order, we will ask you to input your personal information such as your name, email address, billing address, delivery address, telephone number, payment information and password. From this information, we will only use you email address, delivery address and telephone number to contact you for marketing purposes. If you do not wish to be contacted for marketing purposes, you can edit your preferences in My Account or email info@kiltedchristmastree.co.uk be removed from our mailing list.

We may also use your information to administer the website for reporting purposes, improve the website, and to notify you of special offers and new products if you consent.

When you create an account, you will be given the option to receive information from us about offers or updates that we feel may be of interest to you. In the event that you do not wish to be contacted for such purposes, you may unsubscribe from our mailing list at any time even if you are not registered with us. You can do this by updating your preferences in My Account, or email info@kiltedchristmastree.co.uk.

If our dedicated courier company attempts to deliver an order to your delivery address and no-one is home to receive it, they reserve the right to take a photograph of the outside property to ensure they were in the right location and confirm they were at the right address. This photography will be treated the same as your personal information and be completely confidential.

Website content and useThe intellectual property rights and content made available to you on this website remains the property of The Kilted Christmas Tree Company Ltd. You may store, print and display the content supplied solely for your own personal use. You are not permitted to publish, manipulate, distribute or otherwise reproduce, in any format, any of the content supplied to you or which appears on this website nor may you use any such content in connection with any business or commercial capacity.

Please check back frequently to see any updates or changes to our Terms and Conditions and Privacy Policy. Questions should be sent to info@kiltedchristmastree.co.uk.