Tax refunds

A tax refund or tax rebate is the money that you get back from HRMC if you paid too much in tax. By law, if you're travelling to temporary workplaces and paying to make your own way there, you could get a tax refund. On average, a 4-year tax refund claimed through RIFT amounts to £2,500 or £2,000 per year for people in the Construction Industry Scheme (CIS).

Tax returns

A tax return is how a taxpayer lets HMRC know their annual income, expenses and other personal circumstances. HMRC use it to calculate the tax you owe and claim tax allowances and tax reliefs you're entitled to. There are many reasons you may have to file a tax return, it's not just for the self-employed.

Advice

We’ve been helping people with the taxman since 1999. Our specialist teams work closely with HMRC to put the cash back in your pocket where it belongs. You can be sure that we know the rules inside out. Get in touch if you need help, it's what we're here for.

Our prices

We make our prices as simple as possible so that you don't find yourself with any unexpected bills for "hidden extras". All aftercare is included and any refund you get is covered by our RIFT Guarantee. There are no upfront charges. We'll handle everything with HMRC for you and even remind you when it's time to claim again next year.

About us

The RIFT Group is a family business based in Kent, founded by Jan Post in 1999. We're specialists in tax refunds and tax returns and we're the only company in our field to have been awarded the Institute of Customer Service "ServiceMark" for excellence in customer service. Get in touch to see how we can help you today.

ICS ServiceMark Accreditation

We're known for our friendly, helpful and jargon-free approach to tax matters and that's led to us being first company in the tax sector to be awarded ServiceMark by the Institute of Customer Service. ServiceMark is a national, independently assessed standard recognising an organisation's achievement in customer service and its commitment to upholding those standards

DO YOU QUALIFY FOR A TAX REFUND FROM HMRC?

Customer service is a state of mind

It is an honour to have been awarded ServiceMark and a wonderful recognition of our great team. We’re especially proud of this accreditation as our focus on customer service isn’t just a guiding principle to us, but something we are formally committed to on an ongoing basis.

Customer service is fundamental to us and it’s fantastic to have achieved independent rankings that place both our customer and staff satisfaction alongside much bigger and well-known brands such as John Lewis, Specsavers and Amazon. It's a great sign that we are on the right track.

Last year, RIFT won public recognition for commitment to customer service by winning the Kent Excellence in Business Award for Customer Service and Commitment and becoming finalists for the Institute of Customer Service InMoment Customer Commitment Award.

“We pride ourselves on being easy to talk to and easy to do business with. We don’t try to baffle or impress our clients by inundating them with technical language or legislation. Tax can be very complex and confusing, not to mention the worries about what will happen if you get something wrong. This leads to many people losing hard earned money to the taxman that should be back in their own pockets, making their own lives easier. If you overpaid for something in a shop, you’d ask for your money back. This is no different. It’s not about claiming something for free, it’s simply getting back what was always yours to begin with.” says RIFT MD Jan Post.

We believe that great customer service isn’t just about box ticking. Done right, it improves the business at every level and it creates success. The growth of our business can be traced back to the relationship we have with our customers – they are our entire reason for being here.

A family business

Since day one RIFT has been a customer-centric, family-based organisation.

The business was founded in 1999 to provide a helping hand to people who were being disadvantaged by complex HMRC rules and regulations. It grew from MD and founder Jan Post's experiences in the construction industry which made her aware of how many people were ending up unfairly out of pocket.

Jan Post, MD, says

I realised there were thousands of people working incredibly hard and not aware that they were entitled to claim tax relief, or how to go about doing so.

For over 20 years, I've been a passionate tax refund champion for individuals and small businesses. From a family of entrepreneurs with a background in estate agency and small business support, I've always fought against the norm and striven to provide innovative and great value financial services for my customers. We are there to champion their cause and help them every step of the way in their journey to succeed. Every decision we make has that principle as its starting point.

In awarding ServiceMark the assessor found that:

“It was very evident from interviews, written materials, measurement results and observation that a very strong core focus is the ownership of customer issues and the willingness to resolve them…”

“… customers are placed at the heart of everything RIFT does… “

“An open and very supportive management style with effective close contact ensures a friendly, effective and happy team approach is in place… All the directors, line managers and staff interviewed were found to be extremely helpful, friendly, professional and keen for the RIFT Group to achieve a world class customer service.”

ICS ServiceMark

How is ServiceMark awarded?

ServiceMark is awarded based on customer satisfaction feedback and an assessment of employee engagement with an organisation's customer service strategy. It helps organisations understand how effective their customer service strategy is, and identifies areas for improvement.

To achieve ServiceMark the following must be undertaken:

Institute of Customer Service (ICS) ServCheck which is an organisational self-diagnostic tool identifying an organisation’s commitment to customer service and improvement

Business Benchmarking which is a satisfaction rating from the organisation’s own customers

An independent site visit from an external assessor over several days

The ICS model is based on the premise that world class service relies on a customer-focused strategy leading to: