BBM 7 and emails not working

Hi, a few days ago my bbm stopped sending and receiving messages so I upgrade it to the new, BBM 7 version. However after is ask for your id password etc it says ' Cannot set up bbm. Insufficient wireless coverage or your connection to the wireless network is turned off.'. My wifi however is connected, I have uninstalled and reinstalled it many times, I have wiped my phone and rebooted it but nothing seems to work. Along with this I am no longer receiving emails however whatsapp and facebook it still working so I doubt it has anything to do with the connection. If anyone knows any solution or advice I would appreciate it immensely.

Re: BBM 7 and emails not working

Do you have an active BB data plan on the account? BBM and email will not work with a BB data plan. Facebook works over wifi alone....BBM and email won't.

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Re: BBM 7 and emails not working

You need to contact your wireless service provider and make sure that a BlackBerry BIS data plan is enabled on your account. No BIS plan--no BBM or email.

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Re: BBM 7 and emails not working

Call whoever you pay your cell phone bill to. I'm assuming that's Vodafone. I don't know what happened to your plan. Give them a call and they can make sure your plan is still provisioned properly. If it is they can help you troubleshoot the problem.

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