[Hosted PBX] Task for service "primary_endpoint" or "user_shared_call_appearance_ep" fails: "404 Not Found"

Article ID: 113925, created on May 18, 2012, last review on Nov 2, 2012

Applies to:

Operations Automation

Symptoms

The Hosted PBX provisioning task for the service primary_endpoint or user_shared_call_appearance_ep fails in Parallels Operations Automation (POA) with the error message The request failed with HTTP status 404: Not Found.

Cause

Possible reasons for the problem are as follows:

Incorrect URL for the target BroadWorks system API endpoint is set in the POA Hosted PBX resource.

Incorrect URL for the Web-based Management Service Internal Website is set in the POA Hosted PBX resource.

Resolution

Check the parameter BroadWorks API endpoint URL in the Hosted PBX resource: it should be the URL for the public Web-service of the target BroadWorks software (typically https://hostname.tld/webservice/services/ProvisioningService):