Customized test bank image problems

I have an instructor that is creating her own question banks for testing. She is using jpeg artwork for 20% of the questions on any given test. When she views the test it works correctly but not for students. Students will get through one or two image-based questions and then the images begin to disappear or not show at all. She is using jpeg images imported via powerpoint files. Any suggestions as to the problem/solution?

CHARLES, greetings! I'm not sure what you mean by "jpeg images imported via PowerPoint files." It could be that I'm just not familiar with this term/phrase of doing something, but since it sounded strange my initial question is what is meant by this.

Otherwise, there have been a number of recent reports of quiz images not showing up. Below are some of these discussions and they might help you trouble-shoot or figure out if you are having a similar issue.

Thanks Kona. This was helpful. I read each of the articles suggested and see that apparently there are no answers and this falls in the hands of Canvas. Hopefully Canvas will have this fixed soon. The problem has been mentioned and tickets have been submitted my many people over the last several months. Perhaps the answer is just around the corner.

I have been reviewing older questions here in the Canvas Community, and I stumbled upon your question. I wanted to check in with you because I noticed that there hasn't been any new activity in this discussion topic since February 19, 2018. It looks like you and Kona Jones have been working through the issue(s) with images and question banks. Do you know if this is still an issue for you? Or, do you think that Instructure has pushed out code in one of their Releases that has now fixed this issue for you? If you could please come back to this thread to post an update for us, that would be helpful. Also, if you feel that Kona has helped to answer your question, please feel free to mark her question as "Correct". But, if you are still looking for some help from members of the Community, please let us know that as well so that someone might be able to assist you. For now, I am going to mark your question as "Assumed Answered", but that won't prevent you or others from posting additional questions and/or comments below that are related to this topic. I hope that's alright with you, Charles. Looking forward to hearing back from you soon.