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While things look dire in physical retail, investments in omnichannel are paying off for some traditional retailers. There are similarities in the playbook across a diverse group of companies, including aligning physical stores with the ecommerce channel, investing in private brands, and aggressively expanding product assortment. See how some of the leaders are staying ahead of the curve.

Retail omnichannel processes have been put to the test in recent years. Convenience options such as buy online, pick up in store (BOPIS) and ship from store put additional pressure on overburdened store processes and personnel, resulting in missed orders and unhappy shoppers. Here are some factors to consider when evaluating an RFID solution.

NEW YORK CITY – September 13, 2017 – PlaceIQ, the company building a new model of consumer behavior with location data and insights, today announced the release of an independent research study … Continue Reading →

It’s no secret that there’s a disconnect between the way brands communicate with prospects across channels – and the way prospects actually want brands to communicate with them. Here are three ways to have a seamless omnichannel experience.

BJ’s Wholesale Club announced the launch of a new desktop website in an effort to make it easier for customers to research products and manage their membership. Here are some of the features what they mean for BJ’s Wholesale Club.

Worldpay US is introducing today a suite of new features to its omnichannel platform, Worldpay Total. The new capabilities are designed to better support the needs of existing customers as … Continue Reading →

Although bankruptcies, restructurings and the closing of underperforming brick-and-mortar stores are rampant across the industry, these changes can be seen as an opportunity to adjust to evolving consumer behavior and let customers shop however they want to. Here are three key areas to consider as you rethink the omnichannel customer experience.

While retailers tested RFID technology in the supply chain over a decade ago, the landscape is much different now. It enables visibility and efficiency in supply chain operations. Here are 5 ways RFID technology is making a difference in omnichannel fulfillment.