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Is it possible that excellent customer service is important in one industry but optional in another? My answer to that is a resounding, No!

Excellent customer service is essential to every business, online or offline, regardless of the market or niche. In fact, I would go further to say, without hesitation, that excellent customer service is critical to businesses if you want to succeed in today’s economy. It’s the lifeblood of your business and you must be prepared to go the extra mile. But the question may be, ‘How can you deliver excellent customer service through your website?’

Excellent customer service and a good customer experience begin right at the first point of contact. It happens when your prospect meets you, when they visit your website or your social media page, or any other online properties you have. That means everything from navigation to your personal and/or company brand play a role in their experience.Continue reading →

Have you ever had the experience where you were busy from morning until late evening but at the end of the day, you had very little to show for the hours you spent ‘working’? If you work from your home office and you tell your family how tired you are because you were working all day, could you show what you did? If you were your boss, would she feel you were productive and deserving of payment, or were you just busy?

The Myth of Multi-Tasking

For years the ability to multi-task was like a badge that people wore proudly. Employees were considered excellent workers if they could be typing on their computer, answering the phone and taking notes at the same time.

Women who worked from home proudly spoke about their ability to speak with a client on the phone while loading the washing machine or unloading the dryer.Continue reading →

“You don’t need a new day to start over, you
only need a new mindset.” — Hazel Hira Ozbek

What does it take to create a mindset for success as an Entrepreneur? A woman may be told, “Change your mindset and you’ll see it differently.” That may be true. At the same time she may be wondering, “How do I change my mindset?” or, “I don’t even know what mindset is and how it affects me. How can I change it?”

I am excited that you made the decision to take this journey with me. I will be your guide and accountability partner.

Does it mean I’ve got a handle on all my daily habits? Not at all! In fact, even though I want to support you, there’s a little bit of selfishness here on my part. This is one of my goals for the first quarter as I know that acquiring good daily success habits will affect my results during the rest of the year. So rather than going off to do this by myself, I thought, why not invite members of my online community so that we can support each other?Continue reading →

Blog traffic is as important as physical traffic that takes people from point A to point B and back.

New online business owners are encouraged to create a blog, and there are several good reasons for this. The challenge is that there are millions of blogs on the internet. Millions of active blogs. There are thousands, if not millions of inactive ones, started by enthusiastic owners who gave up because of lack of blog traffic.

According to Technorati, in 2010 there were more than 8 million blogs online and 12,000 new blogs were started every day. It’s likely that the daily new blog creation has increased significantly.Continue reading →

In just over a week it will be 2017. Does it seem like 2016 flew by faster than any previous year, or is it simply that so many events took place on a personal and worldwide basis that it seems as if every day was crammed with activity, and for many, anxiety?

One thing is sure, and it’s that every year in December people make New Year’s resolutions regarding the giant leaps they will take in the following year. Unfortunately, many of those resolutions will be forgotten in the upcoming weeks. Do you set goals, or do you make New Year resolutions every year?

New Year’s Resolutions

In the true sense of the word, a “resolution” is a firm resolve or decision to do something. Making a firm resolve to do something is what we should aspire for when we make a decision in our life and/or in our business.Continue reading →

This morning I was reading “Tribes” by Seth Godin and came across a paragraph that struck me because it has such profound meaning. It made me reflect on the importance of preparing or being ready for your next move in the game of life.

Over the years, as the coachee, one of the answers I gave for wanting to create a successful business online was to be able to take vacations with my family whenever I choose, without having to get permission from a boss. And I’ve been doing this since 2006 when I formed my first corporation and 2008 when I started my online business.Continue reading →

A love of reading is something that entrepreneurs, solopreneurs, women 50 and wiser, coaches, and speakers should make a goal. As you read further, you’ll be reminded of why this is so important to business growth.

My Love of Reading

There are perhaps no days of our childhood we lived so fully as those we spent with a favorite book. ~ Marcel Proust

As far back as I can remember I loved reading. I got into a lot of trouble when I was quite young because of it. Two instances come readily to mind. The first was when I was somewhere around nine or ten years old. My morning chore was to dust the furniture and sweep my bedroom and my parent’s bedroom. Continue reading →