Recently, one of our home service technicians, Antonio Corzo, was in a member’s home in Bound Brook, New Jersey, repairing a washing machine. While diagnosing the problem, he discovered an issue that initially seemed like it would require a total washer replacement. That finding would mean a significant cost to the member, so Antonio wanted to confirm his diagnosis.
Instead of returning to the office to consult other technicians and then scheduling a follow-up appointment, or trying to … Continue Reading »