Standards & Quality Assurance

Sans Soucie Home Care Ltd is registered with the Care Quality Commission which is responsible for ensuring that all social care meets the standards and regulations set out in the Care Standards Act 2000 and amended Care Act 2014.

Our latest inspection took place in January 2016. The Inspection was well conducted and we have now received the final report. Our overall rating for the service is ‘Good’.

In addition the company’s performance is regularly monitored by Surrey County Council, Transition Team and NHS CCG Surrey.

Standards & Quality Assurance

Sans Soucie Home Care recognises the importance of providing the best quality services. We are determined to continue in our efforts to keep building on the quality of our outcome based services, welfare and effectiveness of our staff.

This is carried out by a comprehensive Quality Assurance Programme. The setting of standards enables the company to measure our performance, structure and develop services that meet a specific need.

We regularly monitor our services by making review visits, call monitoring and get feedback from surveys sent to professionals, staff and families

Complaints and Compliments

As part of our Quality Monitoring System, Sans Soucie Home Care encourages any comments, complaints and compliments from its Service Users, family/advocate. A copy of the procedure to follow when making a complaint will be provided once the service has been agreed and has started.

If for any reason, the individual or complainant is not satisfied with outcome or the decision reached, the individual has a right to contact CQC directly on the following contact details:

Tel : 03000 616161

Fax : 03000 616171

Where a Local Authority or Primary Care Trust is commissioning the care, a complaint can also be taken to them. Contact details will be available on the service user’s Care/Support Plan

Transparency

Home Care Service Users will be given access to their personal records held by the company and are advised that these files may be reviewed as part of the regulation and inspection process.