Need help?

How to use Call Answer on my Bell Home phone

LIMITED WARRANTY – BATTERY FOR BELL FIBRE EQUIPMENT

Limited Warranty. Bell Canada (including Bell Aliant, a division of Bell Canada) (“Bell”) warrants to you as the original purchaser (“Purchaser” or “you”) the battery purchased for the Fibre Equipment (“Original Battery”) for a period of 12 months from the date of purchase of the Original Battery from Bell (“Warranty Period”) when used in the Fibre Equipment (“Warranty”). “Fibre Equipment” means the Home Hub 3000 modem or UPS (uninterruptible power supply), as applicable, provided by Bell in connection with certain of your Bell services. If the Original Battery fails due to a defect during the Warranty Period, Bell will replace the Original Battery with a new or refurbished battery (“Replacement Battery”). Any warranty coverage that remains during the Warranty Period on the Original Battery (when replaced with a Replacement Battery under this Warranty) will apply to the Replacement Battery. No Replacement Battery has any new or separate warranty coverage. Bell reserves the right to limit the number of Replacement Batteries provided to Purchaser during the Warranty Period.

My Battery Isn’t Working. What Should I Do? Ontario and Québec residents please call Bell at 1 866 310 BELL (2355) and residents of the Atlantic provinces please call 1 866 342-7367, so that Bell can confirm that the Original Battery is within the Warranty Period and attempt to diagnose and correct the malfunction over the telephone. Be sure to keep your proof of purchase to establish the date of purchase of the Original Battery; otherwise Bell may have to estimate the date of purchase.

Limited Warranty Exclusions. This Warranty does not cover any Original Battery or Replacement Battery (each, a Battery) that is:

in Fibre Equipment at a location other than a Bell service address or in a modem or device other than the Fibre Equipment; or

not owned by the Purchaser.

Exclusive Warranty. To the extent permitted by applicable law (which may vary province to province) and except where prohibited for Québec residents, this Warranty is exclusive and is in lieu of all other warranties, representations, guarantees, terms and conditions, express and/or implied, including merchantability and fitness for a particular purpose. In addition to the rights described in this Warranty, Purchaser may also have other legal rights (which may vary province to province).

Limitation of Liability. To the extent permitted by applicable law and except where prohibited for Quebec residents, Bell's total cumulative maximum liability for negligence, breach of contract, tort or any other claims or causes of action, including fundamental breach, in connection with any Battery or this Warranty is limited to payment, upon request, for actual and direct damages up to a maximum amount equal to the purchase price of the Original Battery, and all other damages, including without limitation indirect, special, consequential, incidental, economic, exemplary or punitive damages, are excluded. You may also be subject to other limitations and exclusions of liability, and obligations, as set out in any Bell terms of service that apply to you. These terms survive the expiry of the Warranty.

Severability; Assignment; Effective Date; Agreement. If any provision of this Warranty is unenforceable, all remaining provisions of this Warranty remain in full force and effect. This Warranty is not assignable by Purchaser. Original Warranty applies only to batteries purchased on or after April 23, 2017 until amended or superceded by Bell. You accept the terms of this Warranty on the earlier of the date you receive a copy or use the Original Battery. If you do not agree with the terms of this Warranty, you have 30 days from the date of your original purchase to return the Original Battery to Bell, unused, for a refund.

Press 3, 3 to skip to the end of the message. Then you can reply, forward, erase or save.

Start message over

Press 1, 1 while listening to a message to return to its beginning.

Know who called and when

Press 5 during playback or at the end of the message for time, date, length of message and caller's number (if available).

Skip another Call Answer subscriber’s greeting

Press # during their greeting and leave your message after the tone.

Change your message to another Call Answer subscriber

When you finish recording a message for another subscriber, press 1 and follow the prompts.

Turning Call Answer on and off

Turning Call Answer on and off

To have Call Answer take messages when your line is busy:

Dial * 90 to turn it on.

Dial * 91 to turn it off.

To have Call Answer take messages when you don’t answer:

Dial * 92 to turn it on.

Dial * 93 to turn it off.

Setting up an Extension Mailbox

Setting up an Extension Mailbox

With extension mailboxes, you can have up to 3 additional private voicemail boxes in addition to your host mailbox for different members of your household. Extensions can be added to your service free of charge by calling 310-BELL (2355).

Dial *98 and enter your password.

Respond to the voice prompts by pressing 4, 9.

Enter the extension mailbox number (1, 2, or 3). The system will assign a password, which you can keep or change by following the voice prompts.

Record the extension mailbox user name. Press #, #.

Follow the prompts to select or record a greeting.

Press * to exit.

Note: If necessary, record the main mailbox greeting, making sure to mention each user's name and mailbox number.

Retrieving messages in a mailbox

Retrieving messages in a mailbox

Dial *98 and enter the password for desired mailbox.

Follow the prompts to retrieve your messages.

If you want to check another message without hanging up:

Press * to return to the main menu.

Press 5, followed by #.

Enter the mailbox number and your password.

Troubleshooting

Customizing Call Answer settings

Issue

Troubleshooting

I forgot my Call Answer password

To reset your password, simply contact us by dialling 6-1-1 from your Bell home phone.

My Call Answer is not picking up.

If your Call Answer doesn’t pick up, it may not be set to take messages.

To reactivate Call Answer to take messages when you don’t answer, dial *92 (or 1192 on rotary phones).

To reactivate Call Answer to take messages when your line is busy, dial *90 or (or 1190 on rotary phones).

You will hear a confirmation beep followed by the dial tone to let you know the change was made.

There’s no intermittent dial tone or flashing light when I have Call Answer messages.

If you’re on the phone and don't hear Call Waiting beep before Call Answer picks up, ensure that you subscribe to Call Waiting. Without Call Waiting, Call Answer will pick up immediately if you’re on the line or dialling.

Also check that Call Answer is set to at least 4 rings. To do this:

Dial *94 and listen for 3 beeps.

Enter how many rings you want before switching to Call Answer (0 to 9).

Listen for two confirmation beeps, like a busy signal.

Hang up.

Call Answer indicates a new message but I can’t access it

If you hear an intermittent dial tone and have Extension Call Answer, it means there are messages in an extension mailbox. To find out whether you have an extension mailbox message:

Dial *98.

Enter your password.

Listen for the recording "no new messages".

Press 0 and you’ll be notified if there are messages in the extension mailboxes.

The light on my phone is flashing but there are no new messages

Check your equipment (i.e., unplug the adapter for a few minutes or check your user manual on how to reset the light options).

No Call Answer prompts to save, change or erase my messages

If you subscribe to Call Answer Plus or Call Answer Message Manager, you may have activated the auto-play option which automatically saves your messages. To deactivate the auto-play option:

Dial *98.

Respond to the voice prompts by pressing 4, 2, 6, 2.

To reactivate auto-play, press 4, 2, 6, 1.

No Call Answer prompts to save, change or erase my messages

If you subscribe to Call Answer Plus or Call Answer Message Manager, you may have activated the auto-play option which automatically saves your messages. To deactivate the auto-play option:

Dial *98.

Respond to the voice prompts by pressing 4, 2, 6, 2.

To reactivate auto-play, press 4, 2, 6, 1.

Was this article useful?

In our ongoing efforts to improve our support section, your opinion is invaluable. Please let us know what we did well or what we can improve about this article.