One area that needs to be lived…

Sharing our traditions and customs with our guests fills us with pride and joy.
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General terms

CONFIRMATION OF YOUR RESERVATION

Your stay with us in the Dolomites is definitely confirmed when both parties (reservation Office and Guest) will receive the e-mail of definite confirmation. We kindly ask a deposit of 30% of the total amount, that can be payed per bank transfer, check, postal money order or through credit card: please tell us your credit details and the due date, in order to allow us to charge the above mentioned amount. An unexpected event may put at risk the status of your stay: we recommend all our guests to take a trip cancellation insurance and we kindly ask to inform us. You may be interested in taking an insurance in case of: Early departure, Late arrival, Cancellation, and Mountain rescue (helicopter transfer included). Click here to book your policy.

In line with European standards and in the absence of agreements, We will charge the following fees (% of total stay):

60 days before of arrival 0%

between 59 to 15 days before arrival 30%

between 14 to 7 days before arrival 50%

from 6 days prior to arrival / no show 100%

- In case of early departure or late arrival, a 100 % penality fee will be charced .

PRICES:
The prices are per person/night with half-board treatment and all other CRISTALLO included services. The local tax of Euro 2,50 per person/day is not included in the price. Children and adolescents under 14 years of age are exempt from levy. For Bed&Breakfast, there is a deduction of Euro 25,00 in winter and Euro 20,00 in summer from the half-board price.

ROOMS & SUITES:
We inform you that rooms manifest some little differences from the published photos.

EXTRAS
Room or Suite as double use: charge from 30% to 100%

REDUCTIONS:
Children can have the mentioned reductions in a room are with two full paying adults. Please not that in case of early departure we have to charge the whole booked period, but we will do

CHECK IN/CHECK OUT

Please be aware that the rooms are available from 1:00 pm on the arrival until 10:00 am on the day of departure.Late check out on request, subjected to availability, and against payment. We would like to inform you that your room will be available at 1pm on your arrival day.

PAYMENT TERMS:
You are welcome to pay cash, with a check or by credit card your booking, any services and extras Please be informed that we do not accept the following cards: Diners Club and American Express.

ANIMALS:

At our Hotel pets are allowed, with prior notice (with an additional cost of 12 Euro/day for cleaning);

On arrival You will find a welcoming kit with a blanket and a bowl. The customer must be properly equipped for the well-being of your pet;

We kindly ask to our Guests to bring their pets on a leash in the common areas of the hotel as in the outside area of it (parking, playground and terrace);

Your four legged friends are more than welcomed at our Stube, the Bar and the Entrance Hall. On the contrary, they are not permitted in public areas such as: The Wellness Area, the Restaurant, the indoor Playground and the Fitness area;

It´s absolutely forbidden to pick up the animal on the beds, armchairs, chairs, tables etc. In case of signs of paws and bite-marks on covers, beddings, towels or on furnitures, the Hotel reserves the right to charge for the damages;

For reasons of safety and comfort of your pet, the Maid will not clean the room if your pet is left unattended. If in the time when the waitress is present in your room you are present, your pet must be on a leash. Please contact the Reception about the appropriate time to clean the room;

Finally we kindly ask to our Guests to do not leave their pets unattended in the rooms for more than one hour during Your staying (day & night);

BEAUTY FARM:
For information about beauty treatments, baths and massages please ask for our detailed beauty program or visit our website. We suggest to book the treatments at the time of booking. We accept cancellations within 24 hours of the established time. After that we will charge the cost of the booked treatment.

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Pursuant to Legislative Decree No. 196/2003, we would like to inform all users that the data they provide when making inquiries may be used for processing, advertising, and/or other activities of us or our partners. The data are processed in written form and/or on magnetic media, electronic media and in compliance with all security measures guaranteeing their security and confidentiality.