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Getting More Value from your ITSM Cherwell Solution

Now that your Cherwell Service Management implementation is up and running, you may find the need to augment your existing staff by leveraging expert support services to extend your CSM environment. With T4S SureSupport Services for Cherwell, you can feel secure that you have skilled resources readily available to provide the Cherwell support you need at a predictable cost level.

T4S SureSupport Services for Cherwell is a subscription-based service where you can purchase a set number of Cherwell Certified Engineer support hours, then use them over time to augment your in-house expertise.

T4S SureSupport Services for Cherwell combines Cherwell’s out-of-the-box capabilities with our best practice configuration templates and delivery processes to keep your CSM environment working properly. Our experts can help with both on-going daily administration activities as well as additions to the newly implemented CSM platform.

Our Maintenance Activities include:

System Backup and Restore

Manage System Logs/Files

Manage System Indexes

User Account Management

Manage Scheduled Jobs

Server Management

Automation Processes

Email monitoring

Performance Management

Security | Event Management

Our Platform Enhancement services include:

Service Catalog Items

Core product configuration changes

Incident, Request, Problem, Change

Knowledge Management

Notifications, Escalations, Workflow

Dashboards and Reporting

End User Portal Design

Integration with Third Party Applications

Configuration Items, CMDB integration

Validation and lookup tables

Customized Documentation & User Training

mApp Design & Development

Application Upgrades

Go Live & Upgrade Support

Above are representative lists of “Maintenance Activities and Platform Enhancements” that are performed from the T4S Delivery Center located in the heart of the Denver Technology Center.