Guest Services & Policies

Getting the Most of your Odlum Brown VanOpen Experience

Here’s all you need to know about what to bring and what expect at the Odlum Brown VanOpen event.

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Accessible Seating & Facilities

Accessible seating is located courtside. Please see our court concierge staff. Accessible parking is available on a first-come-first-serve basis with a valid parking permit for people with disabilities.

ATM

An ATM is available to the public located in the Vendor Village. All concession outlets on site accept debit cards, as well as Visa and MasterCard.
Box Office

The Box Office is located across from the Vendor Village entrance in the lower lot of Hollyburn Country Club, and is open daily 30 minutes prior to the first match on Sat. Aug. 11 through Thurs. Aug. 16 (9:30am), and opens one hour prior to the first match on Fri. Aug. 17 (10 am), Sat. Aug. 18 (11 am) and Sun. Aug. 19 (11 am). Contact the Box Office at 604.913.4593 or tickets@vanopen.com. The Box Office accepts cash and credit cards.

Cameras & Camcorders

Cameras are permitted on site, however flash photography, video recording, tripods and laptops are prohibited. If these items are found in your possession, you will be asked to return them to your vehicle. Ticket holders are not permitted to use photographs from the event for commercial purposes.

Code of Conduct

Tennis Canada is committed to creating a safe, comfortable and enjoyable experience for all fans attending the Odlum Brown VanOpen. We ask that fans be respectful of those around them and that they conduct themselves appropriately at all times. Guests will be denied entry if impaired due to intoxication or in possession of an illegal substance. Any other conduct deemed inappropriate by tournament organizers may result in ejection and/or further legal action. Fans who are ejected will have their tickets revoked and will not be compensated in any way.

First Aid

There are First Aid stations and attendants on site
to respond to medical emergencies. Please see a member of security, volunteer or the Information Booth in the Vendor Village should you require attention, or
call 9-1-1.

Food & Beverage

Food and beverages are available in the Vendor Village for all guests and operates during the same hours as the Box Office (see “Box Office” section in this program). The Vendor Village hosts the Mission Hill Wine Bar, Postmark Brewing Patio and The Butler Did It for all your food and beverage needs. Box Holders can access the Livingspace Lounge in two locations – behind the westside boxes and on the upper patio of Hollyburn Country Club.
Guest Information

The guest information desk is located inside the Vendor Village at the Odlum Brown VanOpen Information Booth. Daily match schedules, daily draw ballots, tournament program, fans to cool you down along with official Odlum Brown VanOpen merchandise can be found here.

Illegal Gambling & Match Fixing

The Odlum Brown VanOpen has a zero tolerance policy regarding illegal gambling, match-fixing and the communication of sensitive information that may affect the outcome of a match. Any reported instances will be investigated.

Livingspace Lounge

We have partnered with Livingspace to create two exclusive hospitality spaces. The Livingspace Lounge located on the upper West Patio of Hollyburn Country Club is accessible to Corporate Box and Sky Box pass holders and for private bookings for groups up to 50 and provides a comfortable area to relax and enjoy a drink or a bite to eat while all the action takes place on the courts below. A lower level Livingspace Lounge will be located behind the Boxes on the west side of Centre Court and features bar service and a wide range of food and snacks available for purchase for you and your guests.

Live Streaming

Catch more main draw tennis with live coverage of matches streamed on vanopen.com from August 11 – 19, 2018

Lost & Found

Located at the Tournament Information Booth inside
the Vendor Village. Contact us 604.913.4598 and email to info@vanopen.com.

Nut Allergies

Hollyburn Country Club does NOT have any areas free from nut products. As a result, we recommend that those with nut allergies exercise extreme caution whilst attending the tournament.

Parking

Event parking is limited. Please use public transit or carpool. Parking is available at Sentinel Secondary (1250 Chartwell Dr., West Vancouver, BC V7S 2R2) or Chartwell Elementary School (1300 Chartwell Dr., West Vancouver, BC, V7S 2R3). Allow ample time to walk to the site. Shuttles run from the parking lots to Hollyburn Country Club. Event Parking Passes may be used for the lower lot at Hollyburn Country Club. You must show your parking pass to security upon entering Hollyburn. Please note parking is NOT recommended on the streets surrounding Hollyburn Country Club as vehicles may be towed.

Prohibited Items

Glass containers, bottles, cans, coolers (hard or soft), weapons, pets, noisemakers, laser pointers, laptops, monopods, tripods or any other objects deemed unsuitable by the management of the Odlum Brown VanOpen are strictly prohibited on the grounds.

Rain

Every attempt will be made to play scheduled matches. Following rain delays, courts will be dried, play will resume and the session will continue. In the event that rain continues play will be moved to the indoor courts.

Telephones

Public telephones are located within Hollyburn Country Club facilities which is accessible to Club Members and guests with VIP credentials ONLY. Please see the Information Booth in the Vendor Village if you do not have a cell phone and need to make an emergency call.

Vendor Village

Located at the entrance to the tournament precinct in the lower car park area of Hollyburn Country Club, the Vendor Village has an array of specialty items to enhance your visit, and unique souvenirs and mementos to commemorate your experience. Check our schedule of events at vanopen.com and on page 16 of this program.

Washrooms

Public facilities are available to the south of the Vendor Village, by the Clay Courts. Guests with Box Holder, Sky Box and CLUB passes are entitled to use the facilities inside Hollyburn Country Club or the facilities behind the lower Livingspace Lounge.

Weather

The Odlum Brown VanOpen is an outdoor event and therefore appropriate clothing, including hats and sunscreen are encouraged. Umbrellas are allowed but should not interfere with other spectators’ enjoyment of the match. If you want to use an umbrella, we recommend you find seating on the top bleacher row. Please see the section in this program on “Rain” for inclement weather information.

Website

Tickets, information, tournament updates and links to live scoring and livestreaming are all available at vanopen.com.

Will Call

Will Call is located on site at the Box Office which is situated in the lower parking lot at the entrance to the Vendor Village. Operational hours are the same as the box office and may be subject to change due to delays in play and inclement weather. Please bring photo ID to collect your tickets. You will not be able to sign for your tickets without appropriate identification.

Contact Will Call at the Box Office: 604.913.4593, tickets@vanopen.com.