Natalie Thompson - Helpline Advisor

I joined ERIC as a Helpline Advisor in August 2015. I've learned a lot about the scale of bowel and bladder problems among children and teenagers and the emotional impact these issues can have. I'm enjoying being part of a small, dedicated team who make a big difference to the lives of children and families experiencing continence issues.

It's great to build relationships with the people we talk to on the helpline and I’m really proud whenever we get positive feedback from a family we’ve helped. One mum recently said: “Your information leaflets are so informative and the helpline staff are amazing - very good listeners, helpful, full of great advice and information... Thank you for helping us through a very stressful situation.”