Category Archives: Customer Service

It’s been a busy summer at PDQ Machines HQ this year as our short term rental credit card machine offering continues to be popular amongst our long term and newer clients.

We asked a few PDQ clients how they found our service and no-one told us: “In the Yellow Pages” or “I just Googled PDQ Machines”. Here’s what they told us instead…

“We have used PDQ machines for a few years now for short term rentals for shows around the country mainly because of the super service they provide, fast, efficient, always at the end of the phone if you get stuck with anything technical. They offer a very competitive package and have even helped us when we needed one at very, very short notice.”

“I have always found PDQ Machines very efficient and professional to deal with. They have always dealt with any queries effectively and I would highly recommend the service to anyone that requires PDQ hire. Big Juicy Regards”

“For the past 7 years Urban Caprice has been working with PDQ machines on various events throughout the year including our biggest event, Masterpiece Art and Antiques Fair. It is always an absolutely pleasure working with the team in the lead up to events. The team are extremely helpful and professional and always a pleasure to deal with.”

“Thank you for making our short term loan for a PDQ, machine so easy and hassle free. The machine arrived in pristine condition, ready programmed well in advance of our required dates for the Chelsea Flower Show.

It was easy to use, quickly locating a signal and having the additional machine improved customer service and speed. Transaction amounts appeared in our bank account within days. A big thank you to you and the team and I look forward to working with you again.”

We’re thrilled to report that Soho Farmhouse Oxford have recently taken on 70 of our credit card machines that they’ll be using all around their 100-acre campus.

Soho Farmhouse is a members-only club situated deep in the Oxfordshire countryside. The complex includes 40 cabins of different sizes, one four-bedroom cottage and a seven-bedroom farmhouse. Inside the grounds you’ll find places for eating, relaxing and leisure activities:

In the wake of our PDQ Machines Christmas Stars posts last month it was heartening to receive some kind words from Lee Taylor, Operations Manager at Photographic Synergy after their hectic festive season:

“PDQ Machines service has been nothing, but top notch over the busy Christmas trading period in 2014. We have events all over the UK and need terminals at a drop of a hat. Whenever we needed something urgently PDQ Machines would do their very best to get them out to us ASAP.

It is definitely the best service I have had from any credit card supplier. I couldn’t recommend them more highly to new clients who want a quality service”, Lee Taylor, Operations Manager, Photographic Synergy Events.”

About Photographic Synergy

Photographic Synergy aim to provide a world-class photography service producing the highest quality imagery delivered with passion, knowledge and a sense of humour using handpicked photographers for the best in care and attention.

They’re official Photo Partners for SanDisk, backed by Canon with strong working partnerships with Mitsubishi Electrics and Ansmann Energy, and the official photographers for Children With Cancer and support several national and local charities.

Our fourth PDQ Machines Christmas Star is GillianGladRag based in Dorking, Surrey and ‘suppliers of fluffy goods to the cognoscenti’!

Our Christmas Stars posts highlight PDQ Machines clients who said something nice about our credit card machines and customer service recently. And in the spirit of Christmas (and ‘quid pro quo’) we’re saying ‘thank you’ by recommending a product or service that we think would make a great pressie for family or friends.

Here’s what Gillian Harris of Gillian Glad Rag said about us:

“The team at PDQ is always really helpful and it’s great knowing that if you have any problems they are always on the end of the phone waiting to help you sort them out!

There are always glitches when you first set up the machines somewhere, but they are always able to sort them out as fast as possible, which is really important when there’s a lot of time and money invested in your setup. I would definitely recommend – reasonably priced and a great service ”

Gillian Glagrag have some excellent ideas for presents with their Christmas Gift Guide and we were drawn to their Felting Bag Kit – Magnificent Millicent (just don’t ask us why!). We think it could be the perfect gift for any committed crafters in your life:

The third PDQ Machines Christmas Star is FFX Tools, ‘suppliers of high quality tools, fixings and building supplies at market leading prices’.

Our Christmas Stars posts highlight PDQ Machines clients who said something nice about our credit card machines and customer service recently. Fittingly, in the spirit of Christmas (and ‘quid pro quo’) we’re recommending a product or service that we think would make a great Xmas pressie for family or friends.

Here’s what FFX Tools Sales and Operations Manager Adrian Walker said about us:

“Just wanted to drop you a line to say ‘Thank you’ to you and the team. Yet again you exceeded our expectations with the level of service you provided. Although it was only two terminals this time we still received them the very next day and they were ready to use as soon as they arrived.

This reinforces our intention to use your company for our National tradeshow in the New Year.”

Thanks Adrian!

FFX Tools have made our job really easy with their festive FFXmas Christmas Gift Shop which stocks some brilliant gifts under £50.

Their hi-tech LED Lenser Head Lamp for £18.95 caught our eye. We reckon this kind of headgear would be an equally perfect stocking filler for the committed DIY-er or enthusiastic DJ in your life!

In the second of our series of PDQ Machines Christmas Stars, another of our clients, Manchester-based wedding shop, Confetti Box, had some nice words to say about our credit card machines and our customer service. And in the Spirit of Christmas we return the favour.

Here’s what Maria from confettibox.com said about us:

“I have used the PDQ machines and I cannot highly recommend them enough for their service and patience with me have been wonderful… even supplying me with a machine at such short notice, just before a huge exhibition was fantastic.”

The ‘dropping-off-and-collection’ of the machine is just another part of their service which is also really good.”

Now as Confetti Box are a wedding shop it’s a bit trickier to recommend a present from their website as you may not know anyone that’s getting married next year.

However, you could take a look at the tiaras on their Accessories page, and their collection of rogue tiaras from Liza which consist of real aurora borealis crystals, swarovski crystal and sea pearls.

Now these could be ideal for any princesses in your life, and the perfect accompaniment to that Blu-Ray version of “Sing-A-Long Frozen” that we’re certain will be in many Princess Anna or Princess Elsa’s Christmas stockings…

At this special time of the year it’s better to give than receive. So when some PDQ Machine customers told us some very nice things about our credit card machines and our service, we thought the most festive thing to do was to tell you about their business, their website, and signpost you to a smashing Christmas gift.

‘I have been using PDQ Machines since I launched my business in 2010 and have never had any issues with taking payment. Other traders around me use their Paypal or Intuit machines linked to their phones, which fail all the time and they simply are not reliable.

I have never missed a payment thanks to PDQ Machines and we travel the country at events from the Scottish Highlands to a busy event in London – PDQ Machines stands the test. Highly recommended for all sizes of business”.

Try a handmade Zaini beanie this Xmas!

Zaini hats were launched when owner Miranda Harper could not find a comfy, colourful and stylish enough beanie hat when she was on a winter holiday…

Every Zaini beanie is designed in Scotland and they’re all handmade with attention to detail in every way. So when you buy a beanie from Zaini you’re supporting a British (and Scottish!) business, staying warm this increasingly chilly winter and making a fashion statement too.

And if you’re not sure which beanie your friends or loved ones would like, why not get them a Zaini Gift Card?

We supply the well known Gordon’s Wine Bar on Villiers Street deep in the heart of central London with four credit card machines.

As 80% of their sales go through their four terminals we have a support agreement with them that means if one of the credit card machines goes down, a member of Team PDQ Machines will be there there, within 2 hours, to repair or replace.

Gordon’s Wine Bar, thought to be the oldest wine bar in London, possibly one of the oldest wine bars in the world, has been located a stone’s throw from Victoria Embankment and the Strand since 1890.

It’s that perfect meeting place for all seasons and occasions. In need of a cosey winter rendez-vous?

Step right downstairs to the cellar and nestle into your rickety candlelit table.

And for these perfect summer days and evenings when it’s got to be al fresco, just direct your feet to Watergate Walk and watch the world go by.

Gerard, Gordon’s Wine Bar General Manager told us: “We love working with a company who answer any of our calls promptly and, within a few hours, resolve any problem, and taking such good care of their customer. I highly recommend your professionalism to any business,as it’s not really the norm with so many other companies.”

And Joanna of Jardins Animes who offer useful, decorative and innovative garden products. “The best of innovative plant-supports, windchimes, topiary frames and much more…”

Things have been so busy at PDQ Machines HQ we weren’t going to pay a visit to brush shoulders with all those green-fingered celebs this year. But although weren’t there in person we were always available by phone, ready to act at a moment’s notice…

…as we did when Joanna of Jardins Animes called us yesterday because her credit card terminal went down. Our illustrious Director Simon Pond whipped out his Oyster Card and headed to Sloane Square before you could say: “Alan Titchmarsh”, with replacement machine in hand ensuring Joanna could continue trading until Saturday 24.

Joanna said: “A big thanks to Simon and PDQ Machines for acting so quickly. The Chelsea Flower Show is one of the busiest weeks of the season for Jardins Animes, and a working credit card machine is a vital component to ensuring we have a successful time at this spectacular event.”