Mark Higgins is a Senior Managing Director at FTI Consulting and is based in Dublin. Mark is in the Global Insurance Services practice in the Forensic and Litigation Consulting segment and leads the Data Analytics and Performance Excellence practice in the United States and EMEA.

Mark has developed and implemented analytics led strategies for clients that have improved revenue, customer profitability and operational cost effectiveness. He works with clients to assess drivers of performance, designing and delivering business solutions that add sustainable commercial value.

A recent focus has been assisting clients in generating enterprise value from their data assets for profitable growth. Resulting capabilities include effective base management and application of predictive analytics and data management to drive customer centric sales campaigns with increased price, channel and offer relevance.

Prior to joining FTI Consulting, Mark provided independent consultancy services at strategic and operational levels to the insurance sector. During this period his contribution delivered significant uplift in client customer acquisition and retention performance.

Previous to this Mark worked in the insurance industry for 10 years developing new products, planning and leading complex business change and managing delivery of large technology implementations for market leading organizations.

Mark holds a BEng in Mechanical Engineering from the University of Bolton, an MBA from Smurfit Business School at the University of Dublin and is a certified Project Management Professional (PMP) from the Project Management Institute.