Heads in the Sand?

AUTHOR(S)

Sausner, Rebecca

PUB. DATE

October 2010

SOURCE

Bank Technology News;Oct2010, Vol. 23 Issue 10, p15

SOURCE TYPE

Trade Publication

DOC. TYPE

Article

ABSTRACT

The article highlights the bank research conducted by Celent, which concludes that branches are the number one channel priority of banks, despite the growing popularity of consumers of self-service models in North America.

Rapid changes to demographic and commuting patterns left increasingly time-poor customers looking for alternatives to their local branch. With advances in self-service banking--particularly via telephone, ATMs, and the Internet--it looked like branches were becoming unnecessary, and closing them...

The article discusses the U.S. Federal Deposit Insurance Corp.'s (FDIC) study which showed the strong presence of physical branch banking despite the emergence of technologies that allow customers to remotely access services. Topics discussed include the decline in the overall number of branches...

The article focuses on the result of the research taken by the Bank Administration Institute (BAI) in the U.S., which reveals the prevalence of branch banks that are integrating extended hours in their business operations. BAI found out that extended hours, either staying open later on weekdays...

We investigated whether climate uniformity (the pattern of climate perceptions of organizational support within the team) is related to task conflict, team communication quality, and team performance. We used a sample composed of 141 bank branches and collected data at 3 time points. The results...

The article focuses on a study by market researcher firm Aite Group regarding opening of new bank accounts from outside the bank branches with the help of digital banking. Topics discussed include views of Ron Shevlin, director of research for Cornerstone Advisors, on widespread use of digital...

The article discusses a report released by the U.S. Federal Reserve Bank of New York that discusses banks' investments into retail banking. In the study, five authors suggest that because large banks have bought into retail banking, it is justified and sustainable. The report, "The Role of...

The article discusses digital banking and mortgage lending research in the U.S. that was conducted by Accenture Credit Services and which found that Internet-based mortgage sales increased and branch transactions declined in 2013. Accenture Credit's managing director Ghazale Johnston says...