ROAM AWAY

Great news, from June 15th, you can now use your mobile plan across the EU, just like you do at home. This means you can use calls, texts and a chunk of data from your plan while travelling in the EU.

Here’s what it means for you:

Calls & Texts: You can use your calls and texts anywhere in the EU and they will be deducted from your allowances as they would at home.

Data: If you have a data allowance at home you can use a chunk of this data while you roam in the EU. Please make sure to check what you have available at the time of roaming. You can do this by following the instructions in the text we’ll send you when you arrive at your EU destination.

Free eir to eir mobile calls and texts and free calls to landlines will not be available while roaming and will be deducted from any available allowances. If you have no available allowances you will be charged at standard rates.

See below for a handy guide on EU data allowances. If you can’t remember your plan name you can find this on your bill.

eir Postpay plans

Data Allowance in ROI

Business Mobile Unlimited 15GB Standalone Only

15GB (Enjoy 6.3GB of this in the EU)

Business Mobile Unlimited 15GB Sim Only

15GB (Enjoy 6.3GB of this in the EU)

Small Business Unlimited 18 Months

15GB (Enjoy 6.3GB of this in the EU)

Small Business Unlimited 24 Months

15GB (Enjoy 6.3GB of this in the EU)

Business Mobile Unlimited 15 GB - Advantage

15GB (Enjoy 6.3GB of this in the EU)

Business Mobile Unlimited 15GB

15GB (Enjoy 6.3GB of this in the EU)

eir Mobile Unlimited 15GB + Roaming

15GB (Enjoy 6.3GB of this in the EU)

Mobile Broadband plan

Business Mobile Broadband 10GB

10GB (Enjoy 6.3GB of this in the EU)

Business Mobile Broadband 10GB for tablet

10GB (Enjoy 6.3GB of this in the EU)

4G Data Only 10GB

10GB (Enjoy 6.3GB of this in the EU)

The EU Roaming Allowance (fair usage policy) is calculated in accordance with Regulation (EU) No 531/2012 (as amended) and Data wholesale roaming caps as of 15th June 2017.

If your plan is not listed in the above table this means that you can use your full amount of data allowance while roaming subject to what you have available at that time.

If you are using calls, texts or data outside your allowances you will be charged the same standard rates as at home. Plus we will send you texts so you know exactly how much data you are using. And remember you can always turn on your WiFi if you want to save your data allowance for when you get home.

FAQs

Do I need to do anything to get my roaming allowances?

No, from June 15th we will automatically make these changes for you.

How can I check how much data I have while roaming?

When you arrive in your EU destination, we will send you a text with instructions on how to check your available balance while roaming.

What happens if I’m already receiving EU roaming allowances?

From June 15th, existing voice, text and data roaming bundles will end and will be replaced by roam like at home, which allows customers to use their allowances domestically or while roaming within the EU (subject to Fair Use Policies set out in EU Roaming Regulations). This is in line with EU Roaming Regulation requirements.

Will you send me data text alerts while roaming?

We will send you an alert when you have used up your available EU data allowance.

If you have any data remaining from your domestic offer allowance, you can use this at a surcharge rate of €9.47 per GB (€0.00925 per MB) (Based on regulated cap of €7.70 per GB ex VAT)

And remember you can always turn on your WiFi if want to save your data allowance for when you get home.

What’s not included when you are roaming?

Unlimited social networks and messaging will be deducted from your available EU data allowance while you roam.

Free eir to eir mobile calls and texts and free calls to landlines will not be available while roaming and will be deducted from any available allowances. If you have no available allowances you will be charged at standard rates.

Why are you implementing an EU data allowance and how is it calculated?

Due to the wholesale cost of providing data (€7.70 per GB excl VAT) while you are roaming in the EU with other mobile networks the regulations allow us to apply an EU data allowance (fair usage policy). This ensures we can continue to offer you great value data allowances while at home.

The EU Roaming Allowance (fair usage policy) is calculated in accordance with Regulation (EU) No 531/2012 and Data wholesale roaming caps as of June 2017.