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DURATION:1h 00min

LANGUAGE:English

EXPERTISE LEVEL:Advanced

CATEGORY:Customer Service

Online Course Description

The foundation of any company is its customer base. Without customers, a company will soon fold up and fail. Ensuring loyal customer relationships is at the heart of every great business. Positive branding is only one step in the process of building a connection with customers. A company must also be sure to connect emotionally and form a bond with its customers if that company plans to remain competitive. Products, services, high-tech tools, and a supreme location are assets to any business, but customers provide the sales.
Furthermore, a strong customer base translates to referrals, which brings more customers.
Effects arising with my commitment are quantified by:
- Increased customer loyalty
- Increased sales
- Increasing CLV (Customer-lifetime-value)
- Reduced churn (customer-at-risk)
- Increased recommendation factor (NPS)
- Increased share value
My weaknesses: I will admit without hesitation that I have a tendency to start lecturing all the time for the people around me about customer experience.
Join a one hour consultation with now!

WHAT YOU WILL GET

Live video call and screen sharing with Joakim Thörn

Schedule a call at a time convenient for you

Prior to session you will be able to get in touch with Joakim Thörn to explain your background and what you are trying to achieve

Prior to session, Joakim Thörn will provide list of resources and materials needed to prepare for session

You will be able to cancel a class and get a refund up to 24h before the scheduled session

Moneyback guarantee

Creating Customer Loyalty through Emotional Bonds

CX Transformer @ Effectly. I help CEO´s, CMOs and other top execitives, to get more engaged customers that pay more, stay longer and recommend your brand
Father of two, husband, speaker, Helping companies grow through amazing Customer Experience
My weaknesses
I will admit without hesitation that I have a tendency to start lecturing all the time for the people around me about customer experience.
As you can see I am not revealing my personal weaknesses in public like this without having an ulterior motive.
I do it to torpedo an inveterate prejudice.
I want to show that a weakness can be a strength.
Especially when you start to listen to both employees and customers wants, needs and desires, and from there embraces errors and discrepancies in your business, that you take the first step to real development and growth of your business or organization. So start to really listen to your customer and employees stories in real-time and you will lay the foundation of transformation to a customer-obsessed one.
Effects arising with my commitment are quantified by:
- Increased customer loyalty
- Increased sales
- Increasing CLV (Customer-lifetime-value)
- Reduced churn (customer-at-risk)
- Increased recommendation factor (NPS)
- Increased share value
Read more about CX and the transformation in my blog here: https://www.effectly.com/blog
Let´s do it and remember what goes around, that comes around!
Tags: #customerexperiencemanagement, #CX #CEM #CJM #VOC #customerjourneymapping, #customerservice, #customersatisfaction, #customerengagement, #employeesatisfaction, #VoiceoftheCustomer, #VoiceOftheEmployee, #EnterpriseFeedbackManagement, #CustomerSurveys, #SocialSurveys, #Valueaddedsales,

How Zeqr works

Book a Class

We have the worlds top Xperts in almost every subject available to you in real-time. Simply search for your desired subject and click on “View and Book” to schedule a live class.

Attend Live Session

Each class will take place via the Zeqr platform, using our built-in voice and video call features as well as screen-sharing options!

Quality Guaranteed

Our Xperts are carefully vetted prior to joining our platform, however, if for any reason you are unsatisfied with the quality of your class, you can rate and review the Xpert. You can also submit a dispute form and we will investigate the situation, if necessary.