Relief Manager

Ronald McDonald House Charities, Upper Midwest

Organization Summary:

Ronald McDonald House Charities-Upper Midwest in partnership with our community, provides a comfortable and caring home-away-from-home that supports keeping families together and reduces stress during a child’s serious illness. RMHC-UM operates four locations across in the Twin Cities, serving over 5000 families a year, providing 71 overnight rooms, meals and activities for families with kids facing a medical crisis.

Primary Duties:

Relief Managers play a vital role in continuing our mission of providing a welcoming and comforting environment for families who are in midst of a healthcare crisis. Relief managersare needed to provide program services and to manage program operations during the weekends, holidays, and week day evening shifts. Relief manager are critical to RMHC providing caring and compassionate services 365 days a year.

We are looking for Relief managers to join our team at all 4 of locations in the Twin Cities. There are two programs in Minneapolis and two in St Paul. Responsibilities include guest management, cleaning, and volunteer supervision.

Relief managers must be available and able to commit to working 2-3 shifts a month. 2 holiday shifts a year and be able to respond to on call requests for coverage. Overnight shifts are available.

Primary Responsibilities

Guest Management and programming assistance

Provide management of the program and guests accessing program services

Provide emotional support to families.

Using established the guidelines and working with hospital social workers- manage the day to day operations of the program, that includes taking a referral, determine eligibility, register new families, touring families, and responding to inquiries about program services, donating, and/or volunteering

By applying established protocols, manage the dynamics of the House and deal with family behavioral issues in a compassionate and consistent manner.

Work closely with volunteers and staff to ensure efficient cleaning and turnover of guestrooms and cleaning of other areas so that programs are welcoming and appropriately maintained for the families and guests. .

Manageand support volunteers

Meet and greet volunteers who are assigned to work in the program during the shift. Provide orientation and daily task management to volunteer.

Greet, tour, and orient Cooks for Kids Meal groups to the Program and organization.

Register and sign in groups. Provide an exceptional customer experience so that all volunteers want to continue involvement with the organization and program

Complete log entries, perform routine tasks and responsibilities

Fulfill routine weekend responsibilities (stocking supplies, database entries, etc) Complete log entries to insure that communication about the events of house are accurately reflected to insure a seamless transition during staffing changes.

Experience:

Qualifications

Associate degree required, Bachelor degree preferred

Ability to relate to people of diverse ages and backgrounds

Excellent verbal and written skills

Experience delivering top box customer service in a fast-paced environment

Experience working in a nonprofit organization

Compassion and the ability to work with families facing a health crisis or loss of a child

Competencies and Skills

Creative, organized, detail oriented, compassionate individual

Ability to take initiative and persevere through multiple demands and requests

Ability to work in a fluid environment with unexpected variations throughout the workday

Ability to manage details, organize, prioritize

High tolerance for multi-tasking and interruptions

Constantly operates a computer and other office productivity machinery such as a phone, copy machine, and computer printer.

Frequently communicates and exchanges information with families, volunteers, staff, and the general public both written and verbally

Works well under stress

Physical Demands

Frequently load and unload carts, stock shelves in the laundry and pantry, strip beds and remove laundry, and take out trash weighing up to 50 pounds

Perform cleaning tasks such as moving a vacuum, sweeping, mopping and cleaning the kitchen

Occasionally move about to provide tours to families

Major Challenges

Maintaining professional boundaries and self-care in an emotionally difficult position

Other Duties

This job posting is not a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job, and it may change at any time with or without notice.

Additional Info:

Expected Hours of Work

This is a part time occasional position averaging less than 20 hours per week. This is a non-benefit eligible position. Shifts are primarily weekend days and evenings, holidays and weekday evenings. Overnights are available for some sites. A private room is provided for showering and sleeping if staying overnight. Employees are compensated for overnight sleep time. Relief managers must commit to working an average of 2-3 weekend shifts in a month and be available to work 2 holidays over the course of a year.

Work Environment

Ronald McDonald House Charities Upper Midwest operates programs within 3 local pediatric hospitals in Minneapolis and St. Paul. Programs provide services to families who have children receiving treatment in the hospital.

Ronald McDonald House Charities, Upper Midwest is an equal opportunity employer and at will employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law. RMHC-UM takes affirmative action to ensure that employees are treated during employment without regard to any of these characteristics.