Help & FAQ

You may find the quickest solution to your query or problem can be found by checking our list of frequently asked questions:

What times are you open for business?

Our Website is open 24 hours a day, 7 days a week! Office hours are 9.00am to 5.30pm Monday to Thursday. 9.00am to 3.30pm Friday.

How do I open a credit Account Facility?

Please go to payments page on our Website and download a copy of Ascot Wholesales Credit Account application form. Your account will normally be opened within 1-3 working days." Subject to status". Should you require goods urgently please contact our Sales Office.

Is it safe to enter in my credit card details?

Yes, our secure checkout is encrypted (using industry standard SSL technology), which is the process of converting data into "unreadable code". This means that other users cannot look at your credit card and personal details whilst you are on our secure checkout. You will know when a page is encrypted because a little padlock will be shown at the bottom of the web page.

What day is delivery due?

Ascot wholesale will endeavor to deliver goods the following day, but some items may take up to 5 working days from receipt of order and dependant on stock levels. If you have a date sensitive order, please contact the sales office on the above number and we will confirm availability. Delivery dates are given in good faith and are not guaranteed.

Can I get delivery tomorrow?

Please contact our Sales Office who will be pleased to make arrangements wherever possible.

I may not be available when you try to deliver

Please advise us of any special requirements of delivery when placing your order.

What are your Carriage Terms?

Free delivery for orders requires a minimum order value of £50 ex VAT. (UK MAINLAND). A delivery charge of £5.95 will be charged for orders with a value of less than £50 ex VAT.

Is it in stock?

We hold large stocks of the products shown on our Website and can normally deliver from stock. The majority of larger Capital equipment is usually delivered direct from the manufacturer.

Can I see a Representative?

Ascot Wholesale Ltd has representatives working within the south of the UK. Please contact our Sales Office who will be pleased to make arrangements for you to see a representative local to your area.

Can I have a sample?

Please contact our Sales Office, who will be pleased to discuss your requirements.

If I order more cases, do I get a better price?

If your order is of a considerable size please do not hesitate to contact our sales team who will be happy to look at your order to see if we can better any prices.

Your prices do not seem competitive!

We always endeavour to offer our products at competitive prices. If you feel we have been over charging or our prices seem unreasonable please contact our sales team who will be happy to discuss this further.

I've had the wrong goods delivered, what should I do?

Please contact our Sales Office who will be pleased to make arrangements to exchange them.

I am unhappy with the goods you have sent me

Please contact our Sales Office who will be pleased to make arrangements to exchange them.

The goods you have sent me are damaged

The goods do not seem to be the same as the last time I ordered them

Please contact our Sales Office who will be pleased to make arrangements to exchange them, or will be able to explain the reason for the change.

What is your returns policy?

The Company does not operate a sale or return policy and will therefore not accept returns of Goods unless agreed by the Company in writing. Goods ordered in error by a Customer cannot be returned to the Company unless the Company agrees and the Customer agrees to pay a reasonable restocking fee to cover the Company's administrative and other costs incurred in accepting the returned Goods.

The goods are faulty, what should I do?

Please contact our Sales Office to make arrangements for repair / replacements. Please note all damaged goods must be reported to Ascot Wholesale Ltd within 24hrs.