PRODUCT IMAGES

SHIPPING POLICY

We currently charge shipping fees on 'Per Order' basis. Depending on your location and shipping mode the price will vary, please refer to chart below for details.

All our orders are packed and shipped within 24 hours upon payment confirmation. We use POSLAJU / Air Parcel / TA-Q-BIN / ABX for most of our orders . They are able to ship overnight to most cities and towns in the Peninsular Malaysia, however you should allow 1-3 business days in case any unexpected delays. East Malaysia orders may often take 4 to 5 extra days, so please allow 5 to 7 business days for delivery.

We will provide the POSLAJU / Air Parcel / TA-Q-BIN / ABX tracking number by email once we sent out the goods so that you can check and track the shipment status online.

Note: Please white-list our email address support@gundam.my in your email account, so when we email the shipping status to you, it won't go into the Junk mail folder.

State

Shipping Method

Cost

Transit Time

Peninsular Malaysia

POSLAJU / Ta-Q-Bin Express / ABX

RM 8.00 / order

1 - 2 business days

Sabah / Sarawak

< 1 KG => Poslaju > 1 KG => Pos Malaysia Air Parcel

RM 12.00 / order RM 12.00 / order

2 - 3 business days 5 - 7 business days

PACKAGING

We use hard cover boxes for all our delivery to avoid damage on the item, kindly refer to the below picture for our packaging

TERMS OF SALES

All the price are final with this listing.

All photographs were taken at close proximity (variation in colors may occur due to different display settings.) Original color might be slightly different from the picture due to the computer monitor settings. We will do our best to describe every item if they are different from our pictures.

REFUND POLICY

Refunds or exchanges will be given at the discretion of the company management. All of our products are sold in the same packing that it was obtained directly from our manufacturers or distributors. For hygiene reasons, all items will not be exchanged or returned except for items that was shipped incorrectly or damaged during the delivery process. However, the items must not be opened or used.

PRIVACY

Your right to privacy and data security is our primary concern. We will never provide your data to any other third partis, and only minimum information are require when you place an order.

Seller Information

Refunds or exchanges will be given at the discretion of the company management. All of our products are sold in the same packing that it was obtained directly from our manufacturers or distributors.

For hygiene reasons, all items will not be exchanged or returned except for items that was shipped incorrectly or damaged during the delivery process. However, the items must not be opened or used.

Return / Exchange Policy

Cancellation

Request for cancellation if product has not been dispatched after payment completion.

Return

Request for return within 7 calendar days following delivery date.

Check seller’s approval on buyer’s request.

Buyer sends product in question to seller.

Seller receives and checks returned product

Seller approves return and return is completed.

Exchange

Request for exchange within 7 calendar days following receipt of delivery.

Check seller’s approval on buyer’s request.

Buyer sends product in question to seller.

Seller receives and checks returned product

Seller send new product to buyer, and buyer receives it, and exchange is completed.

How to Request for Cancellation/Return/Exchange

You can request for cancellation after completing payment and if product has not been dispatched by then, cancellation request is approved and you can receive refund.
But, in case seller has already dispatched product, cancellation request can be rejected.

You can request for return after obtaining product, you should send the product in question to seller.
After seller checks if returned product is flawed, and approves your request, return is completed and payment is refunded.

You can request for exchange if wrong product is shipped, you should send the product in question to seller.
After seller checks if returned product is flawed, seller approves your request, and re-sends new product.

Criteria for Return/Exchange

You can request for return/exchange within 7 calendar days following delivery date. But return/exchange request cannot be made in following cases:

When request due to change of mind is made after 7 calendar days following delivery date

When product is used, destroyed or damaged

When tag attached to product is removed or package of product is opened and product value is damaged

When sealed package is opened or packaging materials are lost

When too much time has passed and product value has so decreased that its re-sale is not possible

When return/exchange request is made for customized product such as hand-made shoes or accessories

When components of product (including free gift) have been used or lost

When buyer did not follow instructions included in product

As e-voucher products are immediately sent to your e-mail, returns/exchanges are not available. Please take note of this before purchase, and input your e-mail address correctly.

As Mobile Top-up products are directly reloaded on your cell phone number, returns/exchanges are not available. Please take note of this before purchase, and enter your cell phone number correctly.

For any inconvenience regarding Cancellation/Return/Exchange, please contact Customer Service at 03-2720 0000 and we will do our best to help you.

Notice

Please note that, direct transaction with the seller without using 11street payment service can cause problems such as; not receiving the product, receiving different product etc.

For sales products and contents registered by the seller, 11street run by Celcom Planet has no responsibility on any of the registered contents.

11street is an open marketplace operated by Celcom Planet Sdn. Bhd. – a joint venture between two established names Celcom Axiata Bhd. and SK Planet Ltd. Celcom Axiata is Malaysia’s premier and most experienced mobile telecommunications group and SK Planet owns Korea’s best e-commerce site, 11st.co.kr, a reliable and revolutionary e-commerce platform.