Shipping Policy

Shipping Policy

Please read the following carefully to get accurate information on when and how your order will be shipped and an idea of when your order will arrive. If you have just placed an order and would like to make any changes, please call us at 1-800-262-9929 (Monday through Friday, 8am-5:30pm Pacific Standard Time). To speed up your request, please have your customer number available.

Order Turnaround

Orders that are received before 12:00 pm Pacific Standard Time, Monday through Friday, will generally be shipped out the same day. (Some exclusions apply). We make every effort to ship orders received after 12:30 pm PST that same day or the next business day.

Continental US Shipping Options

Mayway ships domestically via UPS Monday through Friday (certain holidays excepted). UPS does not deliver to P.O. Boxes. The default shipping method is UPS ground service, but you may select one of the faster shipping options detailed below when placing your order.

Free UPS Ground Shipping

Available for qualifying orders over $150 in the continental U.S. This does not apply to orders that include the following heavier items: books, herb I.D. kit, soaps, shampoos, accessories such as powdering machines, herb pots, mortar & pestle, or orders with more than 5 units of bulk herbs/powders. (For every $150 order, 5 units of bulk herbs/powder is allowed, For every $300 order– 10 units, $450 order- 15 units etc.)

Shipping to Alaska, Hawaii, and Puerto Rico

We work hard to provide you the best USPS Priority Mail rates (using flat rate boxes when best). UPS 2nd day air or UPS Next day air is available (for major cities only). This cost-effective shipping method offers delivery in approximately 2 to 5 business days depending on your location. Please note that we only ship out via USPS three times a week. All packages are insured and may be tracked via delivery confirmation. We also offer a reduced UPS 2nd day air rate to customers in Hawaii with orders of $150 or more. For smaller islands, packages are received in three days. UPS Ground and 3rd day services are not available. Express mail service is also available.

UPS Transit Times & Fees

Please keep in mind that UPS does not count weekends, holidays, or the day of shipment in their delivery times. Shipping times are solely based on business days, Monday through Friday. For example, an order shipped UPS 2nd Day Air on Friday will not be delivered on Sunday, but rather Tuesday. If you have a question about shipping please e-mail us at sales@mayway.com, or call 1-800-262-9929 (Monday through Friday, 8am-5: 30pm Pacific Standard Time).

UPS Ground

UPS Ground is the default shipping method for the Continental United States. Although transit time and rates vary depending on your location this option is the most cost effective. Most packages arrive within 4 or 5 business days, but UPS estimates 7-10 business days for delivery. Increased transit times may be experienced during the holiday season. UPS does not guarantee the number of delivery days for ground service.

UPS Next Day Air

UPS Next Day Air (Next Business Day) guarantees delivery by 10:30 a.m., noon, or end of day the next business day depending on destination. Saturday shipments to arrive by noon or 1:30 p.m. are available for an extra fee, and must be specified by checking the Saturday delivery box next to the Next Day Air shipping option. If the Saturday delivery option is available to you it will automatically appear on the Shipping Options page during check out.

UPS 2nd Day Air

UPS 2nd Day Air provides guaranteed on-time delivery. An economical alternative for time-sensitive shipments that do not require overnight or morning service UPS 2nd Day Air service provides substantial savings compared to the rates for overnight air service.

UPS 3-Day Select

The ideal mix of economy and guaranteed on-time delivery, UPS 3 Day Select guarantees delivery within three business days to and from every address in the 48 contiguous states.

UPS 3-Day Upgrade

If this option is available to you it will automatically appear on the Shipping Options page during check out. For orders of $150 or more you have the option to upgrade your package to a discounted UPS 3-Day air method. To qualify, the following conditions must be met:

Order is being shipped to certain regions of the U.S. (UPS zones 6, 7 or 8)

Cost of the order is greater than $150

Order contains 5 or less combined units of raw herbs and raw herb powders

International Shipping Options

Mayway ships internationally via USPS Express mail and does not take responsibility for packages that are delayed or refused by Customs or other regulatory agencies. Please note that due to rates varying for different destinations, we cannot provide a shipping cost or delivery estimate online for international orders. For assistance with your international shipment, please contact our shipping department by email sales@mayway.com or call 1-800-262-9929 (Monday through Friday, 8am-5:30pm Pacific Standard Time) within the U.S., or 510-208-3113 internationally.

International Customs

Customer is responsible for all duties and customs clearance. Please check your country’s rules and regulations regarding the importation of Chinese herbs to ensure that Customs Service and other regulatory agencies will not detain your package. Some countries require special permits or other documentation for importation. Mayway does not take responsibility for packages that are delayed, detained, or refused by Customs or other regulatory agencies.