Service Level Agreement

Service Level Agreement is a policy governing the use of API between the API2Task service and its clients. This SLA applies separately to each account using the unified task management software interface. The aim of the agreement is to provide the basis for cooperation between service providers and API2Task, ensuring timely and efficient support and technical assistance.

Definitions

The following definitions shall apply to the API2Task SLA:

"Availability" - our API is available for you as a registered API2Task user in the way we intend upon your first request.

"Downtime" - under "service downtime" the number of minutes in a month when our API is not available for any reason is meant.

technical support and consultations on specific integration requirements

assistance with software development using the API2Task interface

API2Task API provider will deliver the agreed Services within the agreed timeframes, standards and costs

Under this commitment, API2Task is also obliged to provide its Customer with the following services:

New Task Management Software Version SupportWe are responsible for providing constant service update and extending the scope of the service provided. When the task manager which is in the list of our supported platforms releases a new version, we guarantee to add support of the new version with all the API methods available for the previous shopping cart version within 2 months from the moment of the release.

Service UptimeAPI2Task guarantees to provide 99.8% uptime each calendar month. If we fail to meet the uptime and response percentage as guaranteed we will apply service credits to the affected accounts. You will be entitled additional hours of API service equivalent to the period of service downtime. You have to report downtime period to our support team. If such a request is confirmed by us and the service uptime is less than 99.8%, you will receive additional hours of API2Task use.

Service AvailabilityAPI2Task guarantees high service availability during working hours.
API2Task reserves the right to disable the account in case of 2 months debt.