Frequently Asked Questions

Why can't I create a username and password?

Coggle only supports Google Login, Microsoft Account Login or Sign in with Apple. We believe this is the best way to keep your data safe, as these companies all provide very secure sign-in services, which support two-factor authentication and other account protection options.

Storing usernames and passwords securely has a lot of intricacy: password recovery, 2-factor authentication, fraud detection, brute-force attack detection, and securely storing hashed and salted passwords. We believe that leaving these tasks to an external provider is the right thing to do – leaving us more time to focus on creating a great mind-mapping experience.

What do you do with my Google/Microsoft account?

We only ask for access to your basic profile information. This includes your name, profile picture and your email address. We don't ask for access to your contacts, emails, Google Drive documents, or anything else that we don't need to make Coggle work.

Can I switch between login methods?

Yes! As long as you use the same email address with your Microsoft/Apple/Google accounts, then you can use any of them to log in to the same Coggle account. Note that if you choose the 'hide my email' option in Apple login, then your account won't be linked.

Can you read my emails?

No. We don't need, and don't want, access to your emails! We just request your basic profile information. We don't have access to anything else, and we can't change any setting on your Google/Microsoft account.

Can you access my iCloud?

No! Sign in with Apple just gives us access to your name, and your email address (if you choose to share it). We don't have access to anything else. You can read more about how sign in with apple works on Apple's website.

Can I use my Work or School Microsoft account?

Yes, you can use any Microsoft account, including both personal accounts (formerly Windows Live), and business-managed Azure Active Directory or Office-365 accounts, unless your IT team have blocked this feature for accounts they manage.

Can I use another Authentication Provider to access Coggle?

Currently we only support Google, Microsoft and Sign in with Apple account login for personal accounts.

We support SAML 2.0 login for Coggle Organisations, and if you're interested in hosting your own version of Coggle with Active Directory login then get in touch with our enterprise sales address.