The Team Leader Series

The Team Leader Series

The industry standard for Management & Team leader development.

No set of programs – either internally designed or externally sourced – can match our ability to professionally develop Management & Support roles for success in the ever-evolving Contact Centre & Customer experience industry.

Released in 2012, the OmniTouch Team Leader Series remains the industry standard for career development for mid to senior management working in Contact Centres & Service Centres.

Participants may choose from any or all of the (6) 2-day Workshop programs –

Customer Experience for Team Leaders & Professionals

How to Monitor & Coach for Team Leaders & Professionals

Contact Centre Operations for Team Leaders & Professionals

People Management for Team Leaders & Professionals

How to be a Great Team Leader (Leadership & Engagement)

Managing Yourself for Team Leaders & Professionals

A 50% training subsidy for Singaporeans and Singapore PRs is available for the OmniTouch Team Leader Series for Managers, Team Leaders and Professionals working in the Contact Centre & Services industries.

This is supported by the Employment and Employability Institute (e2i) in Singapore since 2014.

To learn more about the e2i subsidy in Singapore you may view this article Here!

Alternatively feel free to Contact Us and we would be pleased to help!