If you have any further questions about your delivery or anything relating to your purchase please do get in touch. The fastest way is to zana@cherubsjewellery.com

Postage Explained:

~ UK - £4.45 Royal Mail First Class Signed for 1-3 working days FREE on UK orders over £50 *~ UK Express - £6.45 Royal Mail Special Delivery Next Day Before 1pm * ~ Europe - Royal Mail International Signed for £15 3-5 working days *~ The Rest Of The World - Royal Mail £15 Tracked and signed for * All duties for Rest of World orders must be paid for by the customer.

*Stock permitting, orders will be dispatched within 3 working days of your order being placed. See below for more information

When Will My Purchase Be Dispatched?Stock permitting, orders will be dispatched within 3 working days of your order being placed. All Wedding Rings and Engagement rings are made specially for you in your size, please allow 4 - 8 weeks for these to arrive. Times may vary for international orders however we will communicate with you personally including your Bespoke Pieces. Should your items be temporarily out of stock we will contact you directly and advise you on delivery times.Shipping to out side the EU? Delivery times to be agreed depending on shipping service.

We are passionate about our Jewellery and our clients, it is important to us that you are happy. If you are not satisfied with your purchases we will refund or exchange them for you.

We are unable to refund or exchange anything that does not reach us, so you may want to send it Special Delivery, which requires a signature and you can claim for loss of jewellery should you need to. You are responsible for the cost of returning an item so we recommend you keep your proof of posting in a safe place as we cannot be responsible for your return if it is lost in transit.Please include your dispatch note with your return and attach our address label found at the bottom of the dispatch note to the front of your parcel.Goods must be returned in their original condition, including immediate packaging, within 14 days. We cannot exchange or refund an item that has suffered misuse or general wear & tear. We cannot refund or exchange items that have been engraved, sized or personalized. If you have received the item as a gift, you will be reimbursed with gift vouchers to spend on Cherubs Jewellery. If the item is in its original condition when it arrives with us you will be refunded on the credit/debit card you used to place your order within 28 days.Canceling an order before dispatch:If you change your mind after placing an order, you can cancel it at any time before we dispatch it by calling us or emailing us. You will need to give as your name and address details, as well as your order number.If you cancel part of an order, the postage and packaging charge is recalculated on the price of the items you keep. For example, if your order is for goods worth £120 and you then cancel an item worth £30, your order total will be below £100 and you will no longer qualify for free delivery.Guarantee.You will be happy to hear that every piece of Cherubs Jewellery is Guaranteed for 3 months from the date you purchased it!Q: What does this mean for me?A: Cherubs Jewellery will replace or repair your Jewellery should there be a defect in the original workmanship or manufacture within 3 months. The guarantee does not apply if you have accidentally misused your jewellery or it has become damaged in some way due to wear and tear.

Your guarantee is for 3 months and does not take into account how many times you may have worn the piece, the Guarantee is subject to discretion, and we do look at every case individually.Examples of defects due to workmanship:Sharp Edges, Faulty catches, soldering not up to standard, gemstones or diamonds not set well.Examples of defects due to mishandling:Scratched or dented surface on the stones, metals or materials used from scrapes or knocks. Snapped chain, damaged caused from contact with corrosive substances, lost charm or pendant or earring resulting from piece not being fastened properly.