Medication and health monitoring in conjunction with health care professionals

Rehabilitation after a stay in hospital

Vacuuming, cleaning, ironing, laundry, making beds

Cooking light meals - from a nutritionally balanced menu planned by a qualified nutritionist, taking into account service user’s wishes and choices

Feeding pets and other domestic tasks

Accompanying Service User on leisure trips i.e. cinema/swimming etc

24 hour service including evenings and weekends

Live in care service

Who can have home care

Anyone can have care in his or her home. Social Services will pay if you meet their criteria - everyone is entitled to an assessment of their needs irrespective of their financial situation or age. You may need care for any of the following reasons:

Frailty

Physical disabilities

Mental health problems

Learning disabilities

Recovering from an operation or serious illness

Terminal illness

Support for families

If you need to help caring for someone

Over the age of 18 years

What happens if needs change

Your care worker will phone our office and ask for a review of your care plan

We will not cease your care without reviewing your service, unless it is at your request

Cancellation of service

If you plan to be away or are going into hospital, please let us know as soon as possible and we will stop your care worker while you are away. When you are planning to return, please let us know in plenty of time (giving at least 48 hours notice) so that your service can be restored quickly.

If you are going to be away for six weeks or more we will offer a new assessment of your needs when you require help again.

Cancellation or withdrawal of service

There may be a few occasions when your home care services may be cancelled due to circumstances beyond our control, ie. Severe weather conditions.

Every effort will be made to provide for your essential personal care needs.Your care services will not be withdrawn without first reviewing your needs.

Some of the circumstances in which care may be withdrawn are:

You no longer need the service

Your needs change

There are health & safety issues

You or a member of your household behaves in a way which is considered unacceptable and which goes against our policy of Safer Working Practice for staff.

How much will the service cost?

Our terms and conditions for the care services are embodied in our Contract Document, which forms the basis of your agreement with us. For privately funded service users, please refer to the copy contract and price list which is enclosed herewith.

Monitoring services

It is important that we find out from you what you think of the service we provide - we need to know so that we can maintain good standards and identify areas in need of improvement. We will do this in the following ways:

A Home Care Organiser will visit you at home at least once a year - the visit may be when your Care Worker is with you.

We may ask you, your carer and your advocate if appropriate to take part in an annual survey of our Home Care Service. This will help us improve the service.

We will give you information on the Complaints Procedure

We will also ensure the care workers deliver the care you require in a competent and confident way by providing training, support and regular supervision.

We will be sensitive to the needs of people and deliver services in a way that complies with religion, culture and beliefs, etc.

We will carry out checks in the office to ensure that the systems in place are working effectively to ensure the service runs efficiently.

All providers of home care have to be registered with the Care Quality Commission, which will carry out an annual inspection of these services to ensure that we are maintaining standards and meeting our legal obligation.

A copy of the most recent inspection report will be made available on request - lease contact Hasbury Homecare Services Ltd office for details.

Hasbury Residential Care Home Services

Facilities and services

Accommodation for service users is on 2 floors with a passenger lift to enable access. There is a mixture of five double and fourteen single bedrooms. There is a dining room and separate sitting area. The garden is large, well planted and accessible to service users (including separate wheelchair access). The area includes a covered patio, lawn, plants and shrubs, making a pleasant and tranquil outdoor space.

The home is equipped with a fire alarm system and call bell system

Finger print entry system is in place

4 WC’s, which can be accessed by wheelchair users on the ground floor

2 WC’s , which can be accessed by wheelchair users on the first floor

1 assisted bath on the ground floor

1 assisted bath on the first floor

1 non-assisted bath and shower room

We have a disabled wet room with specially adopted toilet seat and grab rails etc.

The kitchen is located on the ground floor

The menu is displayed on the notice board

There is a relative’s area in the dining room where tea and coffee making facilities are available

The laundry is located on the ground floor – all clothing will be collected daily and returned washed and ironed within 48 hours. We would respectfully ask that all clothing is labelled with service user’s name.

Equipment – the home has two hoists and other moving and handling equipment to help in the transfer of service users who have been assessed as needing this assistance.

The home will make arrangements for the receipt of pressure relieving equipment, such as ripple cushions or air mattresses should the service user’s assessment indicate its need.

Aims of the home

To provide 24hour care and access to medical care through the community district nurse team on behalf of our service users.

To foster an atmosphere of care and support which both enables and encourages our service users to live as full, interesting and independent a lifestyle as possible with rules and regulations being kept to a minimum.

Who will support you?

Hasbury is committed to providing quality services by caring, competent and well trained staff and we achieve this by:

Staff development programme and appropriate resources.

Recruitment of staff that shares our values and are committed to provide a homely atmosphere.

Retention of staff to ensure our care is consistent.

Hasbury is staffed in accordance with the requirements of the Care Homes Regulations (2001) and by the Care Quality Commission Inspection as part of the process of registration for the Care Home.

Full details of names, qualifications and experience of our staff is held in a list of staff employed in the Home, and may be inspected at any reasonable time by speaking to a senior member of staff.

How will we support you?

Your needs will be fully assessed prior to your admission to help us identify your individual requirements and specific needs and to ensure that we are in a position to meet them fully. We will find out about your preferred daily routine, likes and dislikes, your tastes in relation to food and any special dietary requirements. We will also ask about your social, domestic, spiritual and cultural preferences, and establish how you would like to have your personal care delivered.

Based on your identified needs we will prepare with you a personal care plan (person centred) to enable the staff to support you in a consistent and sensitive manner. The plan will be reviewed on a regular basis to see that your care is being maintained. It will be available for inspection to the appropriate authorised authorities should they wish to see this. The care plan will also contain a risk assessment and any risk management plan. It also includes details of health care needs, medication, GP details and any special needs required.

We will ensure that activities are offered to you which consider individual needs, abilities or expressed wishes and will further ensure that you feel comfortable to decline any or all of the activities offered by the Home.

Rosemary Lodge Rest Home Services

Facilities and services

The home caters for up to 29 residents and is constructed on 3 floors. The rooms vary in size and all are tastefully decorated.

The home has recently had a new conservatory built with a decking area leading to the garden

The home is equipped with an up-to-date digital fire alarm system

The home has smoke detection in every bedroom, hallways and communal areas. All furniture is fire retardant and meets fire regulations.

The home is equipped with a call bell system

A hairdressing room with salon sink. This room is also used as a treatment room when not in use by the hairdresser

1 walk in shower with disabled WC and sink

2 WC’s, one of which can be accessed by wheelchairs on the first floor

1 assisted bath on the ground floor

1 assisted bath on the first floor

1 non-assisted bath with shower on second floor

The kitchen is located on the ground floor

The menu is displayed on the notice board

The laundry is on the ground floor. All clothing will be collected from the service user’s room each day and returned to them washed and ironed within 48 hours – all clothing must be labelled with service user’s name by relative/advocate

The rear garden is large in size, well planted and accessible to service users

Equipment – the home has 2 hoists and other moving and handling equipment to help in the transfer of service users who have been assessed to needing this assistance.

The home will make arrangements for residents to receive pressure relieving equipment, such as ripple cushions or air mattresses should the service user’s assessment indicate its need.

Aims of the home

To provide 24 hour care and access to medical care through the community district nurse team on behalf of our service users.

To foster an atmosphere of care and support which both enables and encourages our residents to live as full, interesting and independent a lifestyle as possible with rules and regulations being kept to a minimum.

Who will support you?

Rosemary Lodge is committed to providing quality services for residents by caring, competent, well trained staff and we achieve this by.

Staff development programme and appropriate resources.

Recruitment of staff who share our values and are committed to provide a homely atmosphere.

Retention of staff to ensure our care is consistent.

Rosemary Lodge is staffed in accordance with the requirements of the Care Home regulations (2001) and by the Care Quality Commission as part of the process of registration for the care home.

Full details of names, qualifications and experience of our staff is held in a list of staff employed in the home, and may be inspected at any reasonable time by speaking to a senior member of staff.

How will we support you?

Your needs will be fully assessed prior to your admission to help us identify your individual requirements and specific needs and to ensure that we are in a position to meet them fully. We will find out about your preferred daily routine, likes and dislikes, your tastes in relation to food and any other special dietary requirements. We will also ask about your social, domestic, spiritual and cultural preferences, and establish how you would like to have your personal care delivered.

Based on your identified needs we will prepare with you a personal care plan (person centred) to enable the staff to support you in a consistent and sensitive manner. The plan will be reviewed on a regular basis to see that your care is being maintained. It will be available for inspection to the appropriate authorised authorities should they wish to see this. The care plan will also contain a risk assessment and any risk management plan. It also includes details of health care needs, medication, GP details and any other special needs required.

We will ensure that activities are offered to you considering individual needs, abilities or expressed wishes and will further ensure that you feel comfortable to decline any or all of the activities offered by the home.

Consultation and views of the home

We are committed to maintaining the quality of our service. We will consult you and others involved in your care about satisfaction with the service and suggestions for improvement.

This will be achieved by:

Service user’s consultation and satisfaction surveys.

Service user’s and staff meetings.

Provision of notice boards or other displays which inform service users.