Our Company

At Lido we love to solve problems

In fact, our core business grew from solving a very large and specific problem for the Australian Government Department of Defence; how to charge all types of accommodation back to many central cards, booked by multiple travellers from different divisions within a single program.

We were set the goal of removing the need for travellers to pay for accommodation upon checkout and the hassle associated with collecting invoices, reconciling and claiming expenses.

This massive project became the basis of Lido’s patented chargeback processes being used today.

Established in 1987 the Lido Group is a majority Australian-owned and operated company specialising in design, deployment and operation of complex fully-managed accommodation programs for government and corporate entities.

Founded as a Travel Agency specialising in providing travel services to those organising and attending exhibitions, conferences and events, Lido saw a niche in 1990 to provide aggregated accommodation services to the organisers and attendees of these exhibitions and events.

The Lido solution has grown to provide the market-leading holistic accommodation sourcing, booking and payment solution either directly contracted to the government or corporate entity or in partnership with a travel management company.

In 2002, our aggregated accommodation brokerage commenced centralising procurement processes and payment systems for government departments and large corporates. Lido has specialised in these sectors ever since and has developed advanced technologies, with results that have become both market leading and award winning.

At Lido, two of our core values are:

“Any process can be improved”, and

“Be provocative – poke the industry with a stick”.

We live and breathe these values and lead this innovative thinking from the top. We encourage our team to try new things and look for incremental program improvements as well as the next game changer.

We try new concepts all the time and have learned to “fail fast”. This ensures ideas with potential get as much focus and traction as possible and we don’t get held back in long development cycles.

We think booking and paying for hotels should be simple, which is why we take the complexity out of the process for our clients.

In 2015, the global corporate hotel provider HRS Group, was looking to expand into Australia and New Zealand. Impressed by our innovative approach, rather than compete with us, HRS took a 25% stake in Lido, expanding Lido’s portfolio and negotiating power globally across 28 offices in 21 countries.