We are Committed to Building a Privacy Protection Brand Trusted by You

We believe that privacy is a basic right of yours, you should have complete control over your privacy, and that privacy protection is a cornerstone of product design which is just as important as the actual service that the product provides.

We adhere to the four basic principles of privacy protection:

Transparency: The way we process personal data is transparent to you, who can make decisions according to your wishes, and can fully control your privacy.

User benefit: The collection of personal data should benefit you and provide you with a better user experience.

Legal compliance: We strictly abide by the laws and regulations of all regions and countries around the world, and incorporate legitimate compliance into product design and business processes.

These principles are integrated into Huawei's products right from the beginning of product design and continue during the whole product development process.

We only collect personal information necessary for providing our services

We make every effort to create a better experience for you based on the data we collect, without compromising your privacy. For example, when necessary, we may collect information about your device model and screen size in order to ensure that all content can be properly displayed on your device, and your phone number to enable authentication. You can learn more about our data processing activities and practices in our privacy statements.

Your personal information is yours only

Whether you are watching videos in HUAWEI Video, or using HUAWEI Cloud to manage your files, your personal data will never be sent to or shared with advertisers without your consent or due to legal reasons.

You can manage the collection, processing, and sharing of your personal data

Before accessing your personal information such as photos and contacts, the third-party apps installed on your device are required to obtain your authorization in advance and inform you of the purpose of the access. You can also manage the permissions acquired by each individual app installed on your device at any time. For example, you can prevent an app from accessing and obtaining your contacts, location, and other personal information.

We can keep your data safe and secure, whether stored or during transmission

During your use of our products, we will guarantee the security and privacy of your personal information, and encrypt the sensitive personal data whether stored locally on your device or sent to and stored on our cloud servers. For example, when you use Huawei Pay, we will encrypt and convert your credit card number into a unique code on the security chip and isolate it from the rest of your device to ensure its security. In addition, we will provide you with a separate encrypted space that is completely isolated from your general apps so you can store your sensitive personal data for further protection.

Protect Your Privacy

We have integrated EMUI (the Intelligent Android OS of HUAWEI) with encryption, anonymization, and other privacy protection measures to securely protect the important information on your device and to provide you with necessary services and personalized experiences in compliance with local data protection laws.

Protect your privacy in our products

We carefully follow the principle of Privacy by Design (PbD) and use/implement reliable and advanced privacy protection measures to ensure the protection of your privacy and personal data during your use of our products. We commit to fully protecting your data through data anonymization, pseudonymization, and aggregation, and allowing you to agree to or reject data collection by toggling applicable switches on or off.

Huawei Pay

Huawei Pay is a fast and safe method that enables you to make secure payments for online or in-store purchases.The bank card information you add to Huawei Pay will be converted into a unique token and stored independently on your device's security chip. Security chips provide a fully isolated operating space for sensitive data, protecting it from malicious acts that may occur in non-isolated environments.When you make a payment through Huawei Pay, only your token will be provided to the merchant, while your real bank card information and transaction data will not be stored or tracked.You can also use your enrolled fingerprints to complete each payment. Your fingerprint's biometric information will be encrypted and stored as a unique code inside the security chip of your device. It cannot be decrypted, and will not be uploaded to Huawei servers.

Huawei Health

The Huawei Health app is your personal fitness and health assistant, providing you with professional exercise records, as well as fat-burning and body shaping workouts. It also offers sleep aid tips and health services to help you improve your body and live a healthier life. If you bind a wearable device or other health devices to the Huawei Health app on your phone, your step counts, distance, running routes, and your sleep, heart rate, and other data on the device will be encrypted and synced to your phone via the Bluetooth security protocol. Your personal data in the Huawei Health app will be encrypted and stored in your phone's internal memory with a randomly generated key that even Huawei cannot decrypt. If you authorize us to collect and process your Huawei Health data, you will be able to enjoy more professional guidance and health services, and your personal data will be sent to Huawei Cloud via the internationally accepted HTTPS security protocol and encrypted with a dynamic key to ensure its security.

HUAWEI Browser

HUAWEI Browser will automatically enable the Ad filter feature when you browse the Internet to intelligently block identified malicious ads and enhance your online security. At the same time, you can touch Clear browser data to quickly clear your input records, browsing and search history, web caches, cookies, and other information. In addition, you can also enable Private mode to stop Browser from recording your browsing history, search history, cookies, online forms you fill in, and other information.

HUAWEI Weather

HUAWEI Weather provides you with accurate and up-to-date weather information and forecast services. To provide you with weather information of your current location, HUAWEI Weather needs to collect and use the latitude and longitude data of your geographic position and send it to a third-party weather service provider. To protect your privacy, HUAWEI Weather and its third-party weather service providers will obtain your authorization before using your location information, and will not store your personal information.

Protect your privacy in our personalized services

We provide you with a variety of personalized services, and it never comes at the expense of your privacy and security. Instead, we will clearly inform you of the data processing and take measures to protect your personal data. Your data is yours only, and you will have control over the collection, processing, and sharing of your personal information for personalization purposes.

HUAWEI Assistant

HUAWEI Assistant is designed to make your experience with Huawei more convenient and personal. With your consent, HUAWEI Assistant will read your Calendar, Notepad, Contacts, etc., and generate reminder cards for your daily to-dos, conferences, mobile usage, missed calls, etc. The reminder cards will only display on your phone and will not be uploaded to Huawei servers.You can read the latest newsletters through News. News content is provided by third-party news service providers. In order to display the news and avoid duplicate content, we will collect your personal data such as system language and current city information.You can disable any of the Assistant services and stop the collection of your personal data at any time.

HUAWEI HiAI

With your consent, when we provide you with smart services, we will use your data for intelligent computing and protect your personal data with secure encryption technology. We also provide a variety of settings that allow you to manage the collection, use, and sharing of your personal data at any time.

HUAWEI Video

Together with content providers, HUAWEI Video provides you with online streaming content and a better viewing experience. During the collaboration, we provide a unique developer ID to each content provider to ensure that your data is not shared among multiple developers.The Video recommendations service allows you to experience a variety of distinct services. If you do not wish to receive the content recommended to you, you can choose to disable this feature at any time.During the process of using HUAWEI Video, your personal data will be encrypted or anonymized before it is stored to protect your privacy.

HUAWEI Music

To provide you with a better listening experience, HUAWEI Music will collect your online music playback history, membership purchases, and authorization information, and recommend a variety of music content to you based on your preferences and listening habits. You can choose to disable the recommendation feature at any time.The playback history of your local music files is only stored on your device.

HUAWEI Magazine unlock

Each time you turn on your screen, HUAWEI Magazine unlock can display different lock screen wallpapers, and recommend high-quality pictures to you according to your selection records and usage habits.Magazine unlock pictures will only be updated and downloaded to your device over Wi-Fi, and can be set to be deleted automatically.You can choose to disable Magazine unlock or the automatic picture downloading at any time.

Gallery

By creating an index for your photos locally on your device, Gallery facilitates your searches based on the name, time, notes, location, and tags of your photos. It also generates Highlight albums after analyzing and selecting from photos taken during a certain period of time. The entire process is carried out locally and does not involve the uploading or modification of your photos.Gallery classifies your photos (such as people, landscapes, food, documents, etc.) locally on your device, and syncs the classification information to HUAWEI Cloud. The data is encrypted during the process to guarantee data security.You can also select an album, photo, or video in Gallery to easily share it with a third-party app. Which apps you choose to share your photos and videos with is completely up to you.

Ensure developers' compliance with strict privacy standards

HUAWEI AppGallery

All apps available in AppGallery must undergo four layers of security tests in order to ensure that they do not compromise the security of your personal information. You can see the results of the security tests for each app in the app details screen. We require app developers to comply with user privacy protection and security auditing provisions. If we find that an app violates the relevant requirements, we will ask the app developer to address the issue immediately. Otherwise, the app will be removed from HUAWEI AppGallery.When an app you have installed through AppGallery attempts to access your personal information such as your location or contacts for the first time, you will be prompted to grant the relevant permissions. Access permissions will only be granted with your consent. You can also revoke the relevant permissions at any time.In addition, we ensure that apps on AppGallery cannot gain full access to all your data and are prohibited from accessing certain special data types on your device. We have established rigorous privacy protection policies and measures, and will continue to strengthen them in due course. This is our commitment to you.

HUAWEI ID services

HUAWEI ID services are provided by Huawei for developers, based on the OAuth2.0 standard protocol. HUAWEI ID allows you to conveniently and safely log in to third-party websites or apps that have integrated HUAWEI ID.When you log in to a third-party website or app using your HUAWEI ID, we will only share your personal data such as nickname and profile picture with the relevant third-party website or app with your consent.

HUAWEI Push

HUAWEI Push is a messaging platform provided by Huawei for developers, which establishes an encrypted cloud-to-phone transmission channel and allows developers to notify you of important news in a timely manner. We will not provide your personal information to app developers.If you do not wish to receive push notifications from a third-party app, you can disable Allow notifications for the app in question.

The services and specific features of services vary by country and region. Please refer to the actual services and apps on your device.

Manage Your Privacy

To help you manage your privacy, we have provided you with a variety of tools and features. You can protect your device, as well as have control over your personal data and location shared with other devices or apps.

Protect the security of your device

Lock screen password

You can enhance the security of your device with a lock screen password. The lock screen password is stored and well protected on your device using an irreversible algorithm, as well as a unique device hardware key. The creation and verification of lock screen passwords are performed entirely in an isolated space on your device. EMUI also limits the number of incorrect password input attempts to prevent your password from being cracked through brute force. Your lock screen password will also be used to encrypt and protect your personal data, effectively preventing unauthorized access to your storage data without a password verification. When you restart your device, or have not entered your password for three consecutive days, the system will not allow screen unlocking via biometric authentication, such as face and fingerprint unlocking, and a password must be entered to unlock the device.

Fingerprint

Fingerprints are physiologically unique in each and every human being, and are mainly used for the purpose of identity verification and other important scenarios. You can use your fingerprint to verify your identity and unlock your device's screen. The entire process of fingerprint image entry and pre-processing, fingerprint feature extraction, fingerprint template generation, and fingerprint authentication are all conducted in a secure, isolated, and trusted environment. The fingerprint images will then be converted into feature templates, encrypted, and stored to a secure and isolated location that is not accessible by Android or any other apps. Your fingerprint data will maintain in the isolated zone and will not be stored to the cloud server or anywhere else outside of your device.

Face recognition

Face recognition is a biometric recognition technology that verifies a user's identity based on the user's scanned and recorded facial features. You can use your face to unlock your device or confirm payments. All critical functions and processes, such as facial image acquisition, feature extraction, feature comparison, and feature data storage are performed entirely in a secure and isolated trusted environment. The feature templates converted from your facial features are encrypted and saved in a high-security zone under a high-intensity encryption algorithm. Your facial identification data never leaves your device and is never uploaded to the cloud server or stored anywhere else outside of your device.

Device interconnection

EMUI provides device authentication services for devices that are logged in to the same HUAWEI ID, allowing you to perform security authentication over the LAN for trusted devices under the same HUAWEI ID. You can also securely share hotspots and files between devices that are logged in to the same HUAWEI ID through Bluetooth and Wi-Fi P2P.Devices that are logged in to the same HUAWEI ID use the trusted public key authentication protocol for authentication and authorization purposes, and to ensure the legitimacy of devices. All data transfers between these devices are encrypted using a key negotiated by both parties, helping to protect the security of your data.

PrivateSpace

To protect your privacy, we have provided you with a separate encrypted space that is completely isolated from your MainSpace – your own PrivateSpace. You can store your most important data in your PrivateSpace which cannot be accessed from your MainSpace. You can also conveniently transfer files (such as video, audio, and image files) between your PrivateSpace and MainSpace.You can use a PrivateSpace password or fingerprint from the lock screen for quick and easy access. There is no other way to access your PrivateSpace, so you can rest assured that your data is safe and secure from unauthorized users.PrivateSpace also provides a password reset function in case you forget your PrivateSpace password. After entering your PrivateSpace, go to Settings > Security & privacy > PrivateSpace > Password Protection and set a PrivateSpace password. If you forget your password, you can enter your MainSpace, go to Settings > Security & privacy > PrivateSpace and touch Reset password to reset your PrivateSpace password.

Password vault

The Password vault allows you to save and automatically fill in app login and password information. App login and password information saved by the Password vault is only encrypted and stored on your device and will not be uploaded to the cloud.

Protect your HUAWEI ID

Enhance your HUAWEI ID password to make your HUAWEI ID more secure

You can use your HUAWEI ID to access all available Huawei services.You can log in to your HUAWEI ID to access HUAWEI Cloud, HUAWEI AppGallery, HUAWEI Video, HUAWEI Music, and much more. We place great importance on the security of your HUAWEI ID. To prevent others from cracking your HUAWEI ID password, you're required to create strong and secure passwords that are at least eight characters in length without any spaces, and which contain at least two of the following: letters, numbers, and symbols. You can also increase the security of your password by adding more characters and punctuation marks with a maximum limit of up to 32 characters. If you believe that your HUAWEI ID password has been compromised, please change it immediately.

Your data, your decision

In order to better control your personal information, we have been launching new tools dedicated to data and privacy management in Huawei's account center. With these tools, you can request to modify your personal information, disable your HUAWEI ID, obtain a copy of your personal data, or delete your HUAWEI ID. At present, the tools have been used in more than 100 countries or regions around the world, and will be expanded to even more countries in the future.

Two-factor authentication

Two-factor authentication is an extra layer of account protection and the best way to keep your HUAWEI ID secure.With account protection, your HUAWEI ID can only be accessed from a trusted device. When you first log in to your HUAWEI ID on a new device, you will be required to enter both your password and a security verification code. Completing the verification means that you trust this device. For example, you already own a Huawei M2, and now you want to log in to your HUAWEI ID on your newly purchased Huawei P10. When you log in to your HUAWEI ID on your Huawei P10, you will see a prompt asking you to enter not just your password but also a security verification code that is automatically displayed on your Huawei M2. This authentication mechanism significantly enhances the security of your HUAWEI ID and account services (such as Cloud, AppGallery, Wallet, and GameCenter).

Manage your shared data

Control data shared with apps

Some apps installed from HUAWEI AppGallery may require access to your Storage, Contacts, Location, Camera, and other permissions in order to function correctly. When you use an app for the first time, permission access requests and related instructions will pop up. After reading the instructions, you can choose whether to grant permissions or not. After you have granted access permissions to an app, you can cancel the permissions at any time by going to Settings.

Manage your location information

Location service determines your location through GPS, Wi-Fi hotspots, base stations, and other resources. When you enable Location service, more accurate navigation guides and local weather information can be provided to you based on your location. Apps can only access your location data with your explicit consent. You can prevent an app from accessing your location data at any time.

Private mode

When you enable Private mode, Browser will stop recording your browsing history, search history, cookies, online forms you fill in, and other information, in order to protect your privacy.

Digital balance

Digital balance provides you with app usage statistics, screen time and bed time management so that you can keep track of how long your phone was used and how many times it was unlocked every day, as well as set a time limit for using certain apps and restrict access to apps during the bed time you set. Your phone screen will turn gray or your access to apps will be restricted during the bed time, thus allowing you more time to hang out with your family, exercise, or rest. Your app usage statistics, phone unlock counts, and screen time management schedules are stored locally on your phone and will not be uploaded to any servers.You can set screen time and bed time for your child, filter websites, and create a parental control password to prevent your child for changing the configurations or disabling Digital balance. You can also bind your child's phone to track his/her location. Before using the feature, we will ask you for permission to access the location, device information, and HUAWEI ID that is logged in on your child's device. After obtaining your permission, this data will be encrypted and sent to Huawei servers. You can choose to disable Screen time management at any time to stop the collection of the above data.

Configure your HUAWEI Cloud storage

All data that you store on HUAWEI Cloud, such as photos, recordings, calendar, contacts, and reminders, are encrypted during transmission or when stored on our servers.To protect your private information, Huawei uses end-to-end encryption technology and high-tech solutions that store your encryption keys and data separately to ensure multiple layers of security protection. When we use the storage services of carefully selected third-party vendors, we encrypt the stored data and will never disclose the decryption key to the vendor. We only store decryption keys in Huawei's own data centers to ensure that vendors can never access your data. By enabling or disabling the corresponding data options, you can control how your data is synced between your device and HUAWEI Cloud, and how it is backed up and deleted.

The services and specific features of services vary by country and region. Please refer to the actual services and apps on your device.

HUAWEI HiAI

When we provide you with HiAI-enabled services, we will only collect the information necessary for intelligent computing and protect your personal data with secure end-to-end encryption technology. We also provide a variety of settings that allow you to manage the collection, use, and sharing of your personal data at any time.

User experience improvement project

To provide you with the most reliable, smooth-running, power-saving software and hardware system for the ultimate experience, we will collect statistical data on the reliability, performance, power consumption, faults, and errors on your device, as well as data on how your device and apps are being used. Your data will only be sent to Huawei after we obtain your explicit consent. We utilize differential privacy technology to enhance your user experience and protect the data you share with Huawei. This technique adds random noises to the data to prevent us from recognizing your real data. Relevant statistics will only appear if combined with other large amounts of user data and the randomly added noises are removed through averaging.

HiSearch

HiSearch allows you to make local searches. We need to access your contacts, calendar, settings and other information in order to create a search index on your device. The indexed data will only be used when performing local searches and will not be transferred to Huawei or third-party servers. When you choose to search online content, your search keywords will be encrypted and sent to third-party search engines which provide you with the online search capability.You can view HiSearch's privacy policy and terms of service at any time.

HiTouch

HiTouch can recognize onscreen content and send screenshots of products to third-party shopping platforms in a secure and encrypted way in order to identify the products in the screenshots and provide you with purchase links. The recognition results will be displayed with the name or brand logo of the third-party shopping platform. We will not obtain or save any of your browsing records. You can view the privacy policies and terms of service of Huawei and third-party shopping platforms at any time.

HiVision

HiVision can identify the pictures you take or select and provide shopping and object recognition services. Your pictures will be encrypted and sent to third-party service providers through secure channels for processing. We will not provide any information that can be used to identify you to third parties to ensure that you cannot be associated with and therefore tracked through your device. We only collect your information that is absolutely necessary to provide you with more accurate services. For example, your location information will help us identify building landmarks and shops more accurately. We will not keep your browsing records while shopping, nor will we push related ads to you. You can view the privacy policies and terms of service of Huawei and third-party service providers in the HiVision app at any time.

HiVoice

When you use HiVoice's wake-up or call functions, we only process your voice data and perform voice controls locally on your phone. Your voice data will be stored on your device in a secure and encrypted manner, and we will not send the data to any Huawei or third-party servers. We will not acquire or record your voice commands, and all voice commands will only be known to you. You can also choose to disable HiVoice at any time and stop the processing of your voice data.

Contacts - Business card scanning

The Business card scanning feature identifies the contact information on a business card and jumps directly to the editing screen to help you quickly save the contact. This local feature does not require a network connection, and does not upload data.

The services and specific features of services vary by country and region. Please refer to the actual services and apps on your device.