There is plenty of customer comment on Copa Airline’s service. Most of these ratings were average with three-stars. Some passengers, however, were less than pleased and rated the airline quite low. Many of the low ratings were the outcomes on the quality of their service. Most of them were unhappy with the customer service. But rest others were quiet happy with the competitive price and service of Copa.

One of the largest airline review site SkyTrax has published a massive list of 344 customer reviews. It gives 6 out of 10 score. Another universal review site Yelp.com gives 3 star rating out of 5. One of the customers has commented on Reviewcentre.com“This airline is a joke”. The site gives 1.6 / 5 star ratings. Another famous travel site Tripadvisor.com has give 3 out of 5 rating scale based on 147 reviews. In an interesting review by employee of airlines at Glassdoor.com , company gets only 100% recommendation to friends. A Former Distribution & Pricing Manager says “Great Company to develop an international & competitive manager career”. Oneworld.com has written in one of its editorial that “LAN Airlines, one of the largest and most awarded carriers in Latin America”. Overall the tone of feedback received by company is positive.

Copa Airlines is not accredited by the Better Business Bureau and, in fact, has a very low rating of “F”. This rating is largely due to sales issues and service complaints. No major media coverage was found, however, many airline review sites wrote about Copa favorably. Copa Airlines received Regional Leadership Honors in 2012 Airline Business Strategy Awards. Copa Airlines was also named "Mexico & Central America's Leading Airline 2011" by World Travel Awards.

LATAM Airlines group is the world second largest airline company by market value. Air China is its competitor now, which holds the first position. LAN Airlines has very strong market credibility & reputation from the growth rate & domination in Aviation Industry. BBC News , world top news channel covered merger of TAM & LAN quoting that both companies combined income rose to $13bn (£8.3bn) last year in its June 2012 report. Reuters world’s premier and largest news agency has also covered the merger of LAN & TAM. BBB has given ‘F’ rating for its Miami counterpart. It is not BBB (Better Business Bureau) Accredited. LAN Airlines was won the Best Airline South America at the 2010 World Airline Awards. South America's Leading Airline Business Class in 2005 and South America's Leading Airline in 2012 by World Travel Awards.

Alexa does not show any submitted reviews for copaair.com; however, its global rank is 15,579 and rank in Colombia is 349. A further snapshot of copaair.com’s popularity is a count of 2,257 sites linking in to it. The site has 20.9% search traffic with a solid impact on search queries. The Google PageRank is 6 out of 10 with over 250,000 estimated monthly visitors.

Google PageRank gives the site a 6/10 rank and Alexa gives the company a popular global rank of 3360 (among 30 million domains) having 4497 links from Alexa reputed sites. This is a remarkable achievement for an Airline Company. On the Regional traffic Alexa gives them a rank of 42. Another famous traffic ranker Quantcast gives 19,799 Rank based on US traffic. Webutation gives 100/100 grade on Google Safebrowsing, Norton safeweb, Web of Trust, Wikipedia Trust Links and Child Safety analytics.

Copa Airlines is found on Twitter, with 13,898 followers and on Facebook with 332,717 likes. Copa also has “copaairlines”, a channel on YouTube, on Google Plus, with 6953+ in their profile and 445 pins on their pinterest profile. But they do not maintain any blog for their passengers. All their social networking links were found on their company website.

LAN Airlines has a Twitter account (US) with 14,177 followers and 1510 tweets, updated many times a day. Its US counterpart Facebook account gets updated frequently and has 132,440 likes. The Google+ account for the company is also very popular among masses with +137 connections. Its Youtube account has 777 subscribers with 555,387 video views. Its LinkedIn account has a massive list of 32,169 followers which is a remarkable achievement. One of the social media analyzer site gives 78% social popularity grade. Website’s also operates official blog ‘only in south America’ & also have RSS feeds ready for subscription.

Copaair.com’s security is mentioned on the site itself. The site is secured with Norton Secured and McAfee Secure. A test e-ticket purchase confirms that copaair.com uses a secure (https://) connection when booking a flight and taking payment information. The site checks out favorably through Google’s diagnostic page; it is not listed as suspicious, nor has any malicious software been found in the last ninety days. Copaair.com has not been an intermediary for malicious software distribution and has not hosted any such software, either.

The site has a specific privacy policy which assures user privacy online & duly protects personal information. They have the highest standards of security and all information entered on the site is kept strictly confidential. LAN.com does not store customer credit card information. They encrypt & transmit through validated secure software, its SSL certificate is provided by VeriSign’s. The payment information are secured by using (https ://) connection. Google Safe browsing gives the site a safe rating.

Copaair.com offers a wide choice of tickets from economy class to uniquely designed business class. Pricing of their seats suggests different discount offers several times a year. Although their regular ticket price appears competitive. However, some customers have stated that the prices are somewhat higher than other airlines in comparison with their service. This was not wholly supported in reviews of the other sites.

Other than normal flight reservations, LAN also runs Vacation deals at South America, North America, the Caribbean, Europe, Oceania and Polynesia. Besides booking through own site, there are number of Agents/Website selling the LAN flight tickets. Sample Round Trip starting at $420 is being sold by one of its online booking agent Onetravel.com. Ebookers.com is also a leading seller / agent of LAN Airlines tickets. One more such site Edreams.com has a comprehensive list of LAN Airline ticket prices. Lowest offered ticket rate is between Pereira - Bogota (PEI - BOG) @ € 175.50 (one way). For frequent flyers they have special program called LANPASS for which can be used to buy flights with the number of KM travelled. One can earn KM for each travel, and the KM can be redeemed for tickets on LAN.com. The Airline is market leader so naturally its tickets are cheaper than similar companies.

This company does not provide shipping because of the type of operation it does. Shipping is not applicable as the company provides a service accessible through online mediums and no tangible items are being sold to customers. Shipping cost or fees are therefore exempted from all charges as LAN Airlines is one of the leading airlines in South America.

While booking a flight on copaair.com, it accepts MasterCard, Visa, American Express or Diners Club. Alternative forms of payment such as PayPal, EbillMe, BillMeLater, E-Check, EFT and QPass are not accepted. But Payments of 1-12 installments are accepted only by a Standard Bank credit card. The option to “Book and keep my schedule for 48 hours”, one can reserve at copa.com and choose to pay later at copa.com, under My trips tab, in person at one of our Sales offices and by calling the Reservations Center.

They have own LANPASS Visa card that can be used to purchase airline ticket. They accept payments through credit cards - Visa, MasterCard and American Express. Debit Card through MasterCard and Visa. They have chosen Smart2Pay for the payment processing of alternative payment methods. One can also redeem LANPASS Kilometers for Tickets. They also have facilities for Paypal payments. They also have additional payment system through Western Union especially for travellers that are travelling between Latin America and North America. Other alternative methods like EbillMe, BillMeLater, E-Check, EFT, QPass are not known.

The airlines has a refund policy for their Reservation or e-ticket numberflight tickets. The refund request depends on the fare rules for the ticket purchased. Completely used tickets are not refundable. If the ticket is not refundable, you may use it as a method of payment for a new ticket, which must be in the name of the same passenger as on the original ticket. Partially used tickets may or may not be refundable, depending on the rules of the purchased fare. A ticket refund may have some fees applied to the process like penalty indicated by the fare rule, airport taxes that don’t qualify to be refunded and taxes from each country that their refund is restricted. The time taken to pay a refund depends on the form of payment used to purchase the ticket.

LAN Airlines have fair refund policy. The ticket cancellation is applicable for tickets booked through LAN.com only. Tickets can be canceled between 48 and two hours prior to the flight. If someone has purchased preferred seating and continue with canceling then, will lose the seat and be ineligible for a refund. For any problems in canceling online or certainly want to cancel the trip or more refund details can contact international customer centre or through sales support centre.

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