You will be redirected to the external authentication provider during this process. If you havent used this login before, you are likely to be prompted by the provider to login. logininclude.oauthloginerror=The login with your your external account did not succeed or you did not grant permission to our store to access your profile data at the external authentication provider site.

Shipping & Return

Shipping

1. When do we deliver?

Our couriers deliver from Monday to Friday during office hours. We do not deliver during non-working days.

You cannot program a delivery.

2. Important information regarding shipments

We kindly invite you to take into consideration the following information:

Once the order is placed, you will receive an email with the tracking number to verify the status of your shipment;

If you purchased as a registered user you will be able to check the status of your order by logging in into your account and visiting the ‘Order’ section. If you haven’t registered yet, you can click here in order to be updated on your shipment;

There will be made three attempts of delivery and a note will be left at each attempt;

We are not able to change the delivery address once the parcel has been shipped;

We do not deliver neither to P.O. boxes nor to general delivery;

Cash on delivery payments for Italian and French shipments can’t exceed, respectively, €999,99 and €750,00.

3. Shipping methods and costs

Shipping costs vary depending on the type of shipment and destination selected. They will be automatically calculated at checkout.

Shipping to Russia

Due to a change in Custom policies, the orders shipped to Russia may be delayed. The delivery time could take up to 25 days.

Shipping to Israel (Gaza)

All the orders to Israel have been temporarily suspended. In order to make sure you will receive your parcel, please select an alternative shipping address as well.

4. Taxes and duties

To make sure the shipping costs are accurate, select the country of shipping using the link "Change country" at the top of the page. VAT locally in force will be applied to all destinations in the European Union and in England.

In the following countries, shipments are made Delivered Duty Paid (DDP), for which all the applicable import taxes are included in the final price of the product:

If you select a destination Delivered Duty Unpaid (DDU), the price of the products shown do not include taxes and VAT. The recipient is responsible for all import duties, customs fees and local taxes in the country where the shipment is made. The payment of these fees is necessary to release the order for delivery.

We cannot predict what will be the amount payable for taxes and duties, so please check them before placing an order.

Returns

1. How to return

You can return any item purchased within 14 working days.

To make a return please follow these few simple steps:

Log into your account. Access to the Order section and click on ”Return Products”. If you placed the order as an unregistered user, you can request your Return Authorization Number (RAN) by clicking here.

Select the items to be returned by specifying the motivation and send the request for a return, you’ll receive an email with a Return Authorization Number (RAN).

Fill in and sign a copy of the Proforma Invoice and place it in the package. If you are not able to find the Return Proforma Invoice, you can download another one by clicking here. If you are sending the parcel from an extra-EU country, please fill in 4 additional copies of the Proforma Invoice and give them to the courier as they are required for customs clearance.

Make sure that the products are in the same conditions as you received them and place them in the original box (or an equally robust one).

Use the return label that you found inside the package and arrange the collection with the specified courier. By clicking here you will be able to find the UPS office that is closest to you so as to arrange a date for collection.
If you can’t find the return label, please contact our Customer Service.

Additional information on returns

Remember that you can return only from the country in which your order was shipped to.

We will refund only the items returned according to instructions. If your return does not meet the listed conditions, the parcel will be shipped back to you.

If you prefer, you can choose a different courier than our official one. In that case, please note that both the shipping costs and the extra costs (in case of theft or loss) will be charged on you. Please ship the parcel back to our warehouse, at the following address:

Antony Morato Online Store C/O The Level Group Srl

Via Libertà, 215

28043 Bellinzago Novarese (NO)

Italy

2. How to follow your return

In order to track the shipment of your return, please log in into your account and access to the orders section in “My account”. In case you were not registered yet, you can check the status of your shipment by clicking here or by acceding to the courier website and using the tracking number you were given at the time of collection.

3. How to change a product

Currently we do not provide an exchange service.

You can place a new order to get the item you wanted and, in the meantime, send back to us the product you are not satisfied about.

4. Receive a refund

We usually accept returns within 3 working days since the date of delivery to our warehouse. After the item is accepted, we will immediately refund you and send you a confirmation email.

The reimbursement will be made on the credit card or Pay Pal account that have been used for purchasing or to the bank account you provided us with, in case you have used the Cash on delivery method of payment. The timeframe needed to receive a refund depends on the method of payment, namely:

Credit Card: our bank will issue the refund approximately within 7 working days since our confirmation email. The time necessary for the transaction to be displayed can vary, depending on the bank institute that issued the credit card.

PayPal: the refund will be visible within 24 hours since the reception of our confirmation e-mail.

Cash on Delivery: the refund will be made by bank transfer: please insert all the information related to your bank account (Bank account holder, telephone number, IBAN, BIC/SWIFT code and Beneficiary Bank) at the time of requesting a return. Our Bank normally issues all reimbursements within 30 working days from the date of our request and the refunded amount will be visible in a few days on your bank account.

If your order has been shipped to an extra-EU country, customs duties and taxes will not be refunded. However, you may recover the costs by contacting your local customs office.