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D

Derek T.

Verified Buyer

5 star rating

03/13/20

Above and beyond

Review by Derek T. on 13 Mar 2020review stating Above and beyond

I ordered parts and was struggling with the repair. I sent them an email asking for help and they replied with instructions and an instructional video. I was grateful.

Review by Ciaran D. on 24 Dec 2019review stating Great parts and great service

I’m an engineer by profession, so I figured replacing the door hinge was a relatively easy undertaking. The exact part arrived quickly after I ordered it. Unfortunately I ran into a snag with trying to release the left side panel of my machine. I called Whole Latte Love service wonderful woman on the phone Immediately sent me a video and explained exactly how to do just that, released the side panel so that you can replace internal parts. Apparently I’m not the only one who encountered this problem :-)

Review by Jung K. on 22 Aug 2018review stating Received the part promptly however,

Received the part promptly however, the installation manual was not included in the shipment. I had to call customer service and received the directions via email. Otherwise it would've received 5 stars.

Thank you for submitting your question. We should have them available. If you give our technical support team a call, they can assist you with this. If it's just the screws and washers, they could most likely be found at a hardware store as well.