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I got sick and they were superb!

I stayed here two nights after three long days at a hotel in Polanco for a convention. This place is awesome, but its not just the location and beauty of the hotel that makes this one a winner. The STAFF is superb. Remember, this is not a hotel w/ room service, they are a high styled efficiency hotel. I arrived ill and did not think to pick some water, food and/or snacks before I got there. As the night went on, i got worse. I called downstairs, and they came upstairs, asked me what I needed.... They went to farmacy and came back not only w things to make me feel better, but also a small salad and water to insure I eat something. I was so taken aback, I actually cried... The next day I was all better and they continued to keep an eye out for me... me dejaron muda... mil gracias. ART

OJO - the noise from calle filadelfia can be heard. I would never want to stay at the lower floors. Add to that the walls are also thin. I can hear everything from the family staying next door.. at least I would have the windows treated fo help reduce noise...More

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Room Tip: The only thing - the noise from calle filadelfia can be heard. I would never want to stay at the lower floors. Add to that the walls are also thin. I can hear everything from the family staying next door..

Stayed: March 2013, travelled on business

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This hotel has a very good attention from the security guards to the receptionist including the people serving breakfast. The room where I stayed is huge for only one person and very clean, since this is an apartment room, it's fully equipped with 2 TVs, kitchen, air conditioning, iron, etc. the surrounding area is not bad and has many restaurants to enjoy but some bars are missing.

Stayed: May 2012

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I travel every week, all over the place. This place was across the WTC for a trade show I had to do. Clean, new hip looking rooms. There is some whining down below. Elevator was out, eight floors..walk you butt up the stairs, this aint the Sears Tower!

Gym, Rooftop, Flat Screen fast net connection. Several nice eateries and a Starbucks if you like Starbucks. Price was right, parking is bueno.

Staff is fine too, in fact, I am writing this after breakfast, and now doing some paperwork with a nice express from upstairs. I will be back :)

Stayed: September 2011, travelled on business

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Not a good choice if you are not a good speaker of Spanish; no lobby, no concierge, elevator unreliable, but fortunately we were on the first floor. However, we were unable to eat breakfast at the hotel two mornings, since the buffet is on the 8th floor and elevator was not working.The suite itself was spacious, clean, attractive, but very user unfriendly - tiny bathroom, no tub and shower had little power. The atractive wash basin had no counter top for toilet articles, just drawers underneath, although there was enough room for a convenient counter-top. (Saw a non-suite room - small, bathtub in bedroom with glass surround; toilet - diito.) Within the suite closets were arranged poorly, no pullout drawers - except for miniscule ones in the night table, shelves sparse and mostly very high, upper kitchen cabinets so high that an average height woman could barely reach a glass. Kitchen was very well equipped, however. Only reason to stay here is proximity to the World Trade Center, spaciousness, and relatively low price.

Stayed: August 2011, travelled on business

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

Before anything else we like thank you for choosing us. We regret that your stay was not pleasant.We appreciate all your suggestions. These help us to provide a service to match their needs.We expect you soon again so we can give you the best of our services. best regards

Filadelfia Suites Hotel Boutique.

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Cristian M

1

Reviewed June 2, 2017 via mobile

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Stayed: June 2017, travelled on business

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Luizao E

Monterrey, Nuevo Leon, Mexico

61

Reviewed May 28, 2017 via mobile

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Stayed: May 2017, travelled on business

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC