Cancellation and return

CANCELLATION AND RETURN

LYNGGAARD offer a 14 day return policy, valid from the day you receive your product. You are required to return the item in the same condition and quantity and with unbroken seal, as it is received. You will bear the costs associated with returning.

When returning, please name, address and order number provided. Returns are sent to LYNGGAARD Ordrupvej 56, 2920 Charlottenlund attn: Webshop
LYNGGAARD refund the purchase price to your bank account once we have received the product and verified that the product is in the same condition and with unbroken seals. It is therefore important that you include all required information in the return package, order confirmation and a copy of previous correspondence.

As a buyer, you can cancel a purchase by either refusing to accept it, by transferring the product to the post office or by returning the goods to the specified address. This is within the 14 days.

Note that we do not receive packages sent by cash on delivery and remember to send the package as a value package, so you are insured.

COMPLAINTS

A warranty for 24 months on all products is given in the Sales of Goods Act.
Basically, you can appeal against manufacturing defects that become apparent within two years after you received the product, provided that the jewelry is not in default. We will review the complaint if it is due to natural wear and tear, improper or injurious maintenance or use, the warranty will not be invoked. When we receive a complaint about a product, we will decide whether the item should be repaired, exchanged or if the money should be refunded.

If you complain within 2 months your complain is always considered as being timely.

If the claim is legitimate LYNGGAARD will refund reasonable shipping costs that you may have in connection with the return of the product – if the claim is reported and you can deliver a receipt to dispatch.

If you wish to complain about a product, a description of the error has to be included and it has to be sent in protective packaging to LYNGGAARD Ordrupvej 56, 2920 Charlottenlund attn: Webshop.

Customer service

Our stores

Lynggaard
Ordrupvej 56
DK-2920 Charlottenlund

Lynggaard
Strandvejen 163
DK-2900 Hellerup

About Lynggaard

Lynggaard Guld Sølv Ure was founded in 1957 and the shops have throughout generations advised and fulfilled the customers wishes with a competent and experienced staff. This also applies to repairs or special orders of jewellery as well as corpus.