May 2013Nov 2015

Automation and Products Coordinator

Qatar Airways - Doha

New Airport Start up – Hamad International Airport, Doha 27th May 2014

Prepared trial plans, trial scripts and post-trial reports. Tracking and managing the rectification of issues identified through the ORAT process. Coordinated the generation of SOPs between the various operational stakeholders.

Testing of all systems and facilities, policies and procedures, simulating real operational conditions, this allows for a comprehensive analysis of potential problems.

Involved the integration of all airport stakeholders (handling agents, airlines, government authorities and agencies, service providers, vendors, etc.) in the preparation for airport readiness process.

Ensuring smooth, trouble-free start of operations for the airline facility from its inception to the new facility right up to launch, guaranteeing a superlative customer and staff experience.

Dec 2011May 2013

Senior Airport Service Agent

Qatar Airways - Doha

Amadeus Altéa Implementation Hub & Outstation:

Trained teams in Altéa Customer Management and Flight Management, at the HUB and outstation.

Designed new training courses, defined and configured tentative local operating procedures.

Ensured that the course material is presented in an organized and effective matter. This includes establishing the course criteria, developing a draft course, validating the course design and implementing the course.

Develop an outline framework for the design of the course based on a review of the training need, learning environment and organizational expectations.

Maintain internal and external relationships with departments responsible for defining the set-up.