Verified Product Versions

Description:

This document contains some basic steps we take to troubleshoot the CSA. Most of these can apply to 4.2 and 4.3, however some are 4.3 specific. I will not note which is which as the 4.3 is more common and the recommended version for production. This does apply to Virtual and Physical CSA.

Not all steps may apply to your current issue. For example, if you are working on an issue getting the CSA initially setup, the "Broker Test" wouldn't apply.

Note: If after using this document you still need to open a case, please submit as much of information listed as possible as it will help with a quicker resolution