Epicor 9 and Vista/Vantage 8 Phone Support Menu Tree

With so many modules to choose from, navigating the Epicor phone support menus can be a daunting task. A full listen through all of the options takes almost 3 minutes!

Here’s a textual representation of the phone trees for my reference and yours. Should be accurate as of October 12, 2011. If I detect a significant change in the menus, I’ll try and update this. A Google search doesn’t return the actual support phone numbers, so I’ll leave those behind EpicWeb, but I’m sure that everyone knows what number they call.

Common Options

* (star, asterisk) – return to the main menu from a sub-menu

# (pound, hash) – repeat options on the main menu

0 – repeat options on a sub-menu

You can also leave a message for support after any of the menus.

Epicor 9

4 – System Down Issue (No users can login into your live environment or completely unable to use the software)

Vista/Vantage 8

We’re currently running Vista 8, and technically there’s a separate number listed for Vista versus Vantage users, but the menus sound the same, and from what I can they route to the same people. I always call the Vantage support number.

4 – System Down Issue (No users can login into your live environment or completely unable to use the software)