Shipping & Delivery

Please check our website carefully for order fulfilment times. We have over 2,000 items in stock in Sydney, but over 50,000 items for sale online. We import products to fulfil customer orders direct from USA suppliers 3x a week. It can take 3-4 days for us to post your order if we are waiting on stock from USA. When you select your size on the product page, an AVAILABILITY message will display underneath to advise you if the item has to be imported or is ready to ship.

All our packages come with signature on delivery and tracking included. If you prefer Authority to Leave, please make a note at checkout.

We offer FREE Regular Parcel Post Australia Wide on all orders $50+.

We offer FREE Airmail Service to New Zealand on all orders $50+.

We offer an option to upgrade your mail service to Express Post at checkout for $9.95. This is the Express Post service by Australia Post. IMPORTANT:Choosing Express Post at checkout will NOT speed up your order fulfilment time, it only speeds up your mail delivery service.

INTERNATIONAL DELIVERY INFORMATION

We also ship Worldwide with Express Courier International. This premium service is door to door, traceable and the transit time is only 2-4 working days to more than 190 countries.

The Below Rates are based on Parcels up to 2KG (Approx. 1-2 Pairs of Shoes). Additional charges apply for parcels Over 2kg and up to 20kg. This service is not available for parcels over 6kg. For parcels over 6kg, please contact us for a quote.

FREE TO NEW ZEALAND*

$10 TO CHINA, JAPAN, HONG KONG

$20 TO REST OF ASIA & PACIFIC ISLANDS

$15 TO CANADA & U.S

$30 TO EUROPE & GREAT BRITAIN

$35 TO REST OF THE WORLD

*For Orders over $50.00

Returns and Warranty Information

We offer all our customers a 60 Day Return Policy if you want to return your item for an exchange or credit note (issued as store gift card with no expiry date). Shoes can be tried on but not worn out and must be received back into stock as new in original condition. Original condition means unused, unmarked, unlaundered and in original packaging.

We also offer a repair, refund or replacement for up to 6 months on items that have major problems (marked, damaged, faulty etc.).

We do not refund customers for poor fit or change of mind. However, as per above you can return for an exchange or a credit note.