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News : Call Center Responds to Hobart Complaints

#contactcenterworldHobart, IN, USA, April 17, 2015 -- The Board of Public Works and Safety has given a call center with more than 700 employees until its May 6 meeting to resolve safety issues discovered there or possibly face fines.

Representatives for Teleperformance Americall, located at 1901 North Wind Parkway, were also told they will need to be present at the May 6 meeting.

Board members became frustrated when they learned Wednesday that some safety issues brought up two weeks earlier by fire inspector Josh Magner had not yet been addressed by the company.

"The city has a responsibility to each and every one who works there for their safety," board member Rich Lain told two company representatives at the meeting. "All I've heard is a song and dance from you."

Magner said at the previous meeting that while on an ambulance call to the center he discovered a maze of walls installed with no regard for ways to get out, a lack of exit signs and doors that swung in instead of out as required.

He also said then that the contractor hired to install the walls wasn't licensed to do commercial work in the city.

"The doors they agreed to take off were back on and swinging the wrong way. They've been on at least a week. And no permits have been applied for as yet," Magner told the board.

Building Official Mike Hannigan said the contractor has a state release for the design work at the building, but no building permits have been issued yet because the contractor's insurance expired. He said the permit will be issued once the insurance is renewed.

Scott Amo, with Teleperformance Americall, said their contractor indicated he would talk to Hannigan about the permit. He said the work on the walls should be done within eight to nine days after the permit is received.Regarding the emergency exits, Amo said he was told this work would be done within two to three weeks after the permit is approved.

But board member Tom Ehrhardt told Amo he expects full compliance by the May 6 meeting.

"Everything needs to be resolved by then," he said.

Teleperformance Americall has about 740 employees who work over two shifts. Magner said the building it occupies originally was built as a warehouse for about 20 occupants.

About Teleperformance:Teleperformance is a global provider of customer experience management in terms of revenue and global scale. We are the industry leader in security and our management has over 30 years of experience working with the most successful companies worldwide. With the strongest financial profile in the contact center space, Teleperformance’s leadership is unparalleled. Teleperformance was founded in 1978 in Paris, France and our U.S. based operations, headquartered in Holladay, Utah, were founded in 1993. Since then, expansion has been fueled by organic growth through additional volume awards by satisfied clients, and through acquisitions. Our combined financial strength, expertise, proven processes, and technology enhance the services and value we deliver to our customers and position us well to partner with clients around the globe.