Receiver for Mac 11.8.2 – Mavericks Ready

OS X Mavericks, Apple’s latest OS X operating system, brings exciting new features and apps to Macs. To help you enjoy them, we just released an upgraded Citrix Receiver for Mac today that adds Mavericks compatibility including:

Enhanced multi-monitor support for the new multi-monitor features in Mavericks**

114 Comments

That definitely helps A LOT with getting the Mavericks toolbar out of the way (when viewing my session in full screen), but my older version of Receiver (11.7) would automatically launch my session (a Vista VM at my office, being controlled from my home) across both of my monitors. Now I cant seem to figure out how to use more than one monitor at a time. I can use either one, but how do I stretch the Vista session across both of my iMacs screens?

Actually I take that back, this works worse than it used to. Now when I turn off separate spaces for displays and stretch across two displays then go full screen, I get full screen across two displays but my laptop display now hides the menubar and dock. This is step backward. Now I cant see alerts on my dock or menubar. Great job.

Hmmm. Well, Im just using an iMac with a secondary monitor of the same resolution. Im pretty much back to normal after disabling ” displays have separate spaces.” I hope they figure it out for you sir!

I have a nastier problem. Citrix Receiver will not launch from the Citrix XenApp Safari window. Clicking the application icons spins the clock wheel under the application icon for a moment, and then nothing happens. This is a colossal embarrassment as I now have no access whatsoever to my clients systems.

Same problem here. Citrix receiver launches file from Chrome but does not launch from Safari. This needs to be fixed ASAP!!! Chrome sucks on Mac, battery drains much faster ever since I installed Chrome…

Launching XenDesktop regularly produces the spinning color-wheel of death when in full-screen mode (after 2-3 minutes). Windowed mode gives me about 20 minutes before it tries to ” reconnect” to the XD controller. This is pretty useless in its current state.

Hi All,
Installed Mavericks and 11.6 was working in Opera but not Safari. Upgraded to 11.8.2 and Opera will load it but window wont redraw unless I move it. Safari wont even launch Citrix. I have deactivated the ” Displays have separate space” in Mission control and restarted…….
I am not working in full screen just a window……

All, Im having a similar issue, but slightly different and Im hoping others might have suggestions to fix the issue.

I open a Citrix session and connect to my work desktop (virtual computing) there and the session appears full screen across ALL of my MBPs desktops. Full screen isnt the issue, but the session appearing on all desktops is very frustrating.

Before Mavericks, I could have my Citrix session on one desktop (across two displays), and all of my other stuff on one or more other desktops. As suggested above, I have disabled ” Displays have separate space” and that fixed the issue of not being able to have the citrix session across two displays, but the other issue (citrix is on all desktops, not just the one I want it on) remains.

Update and issue solved (sort of).
I tend to have my MBP 2011 forced to integrated GPU, forcing to Discrete GPU allowed Safiari to finally launch Citrix but still the no window redraw unless moving it. I had an old copy of Citrix 11.6, so removed 11.8.2 (11.8 was no good either) and now it works again in Opera ( Disc and INter) and Safari (discrete, yet to try Intergrated).

Currently logging into my server using Citrix 24th October release but practically immediately logs me out reporting a network connection, tried to turn App Nap off as saw someone said that solved their problem, unfortunately hasnt for me.
Anybody any ideas how I may investigate this or even better have any idea what is going on.

I am having the same issue. I have a MacBook and mac. Mountain Lion on my MacBook using the 11.8.0 receiver and all is well. Mac using Mavericks and 11.8.2 and immediate failure. I have checked all the account settings doing a compare between MacBook and mac. Nothing of note. My company also uses a web interface and apps launch find via safari using the citrix client.

Dan, May I ask you to ask your IT help desk to raise a support case for the issues you are having. There is not enough information here for us to diagnose what is happening. This is would be most helpful. Dave

I just downloaded the newest version of Receiver on my brand new iMac and now I cant access Citrix. On my old MacBook Pro i had no problem. So this goes along with the rest of you. If I am understanding you all correctly, I need version 11.8.0 and not 11.8.2
Correct?

Bil, There is not enough information in this blog entries to diagnose these issues and we want to resolve them as soon as possible. May I ask you to ask your IT help desk to raise a support case for the issues you are having. This would help us find and solve the issue you and others are having in the fastest possible way. Thanks. Dave

Could you install 11.8.2 and try the same steps that worked with your MacBook Pro. If this fails you could either ask your IT guy for help or post a question (with detailed steps to reproduce) on the support forums – http://forums.citrix.com/forum.jspa?forumID=1249

I just went thru the process of uninstalling 11.8.2 and downloading 11.8 and still no success. I am being asked to enter my work email or server address. I enter my email and am told it wont work, that I need a URL provided by IT. So, HEY IT! Provide me a URL.

Hi, I use Mac OS X 10.7.5 with Safari Version 6.1 (7537.71). Unfortunately, neither Receiver 11.8.0 nor 11.8.2 work since I installed the latest Safari update. Basically the Citrix application window does not start. Any recommendation?

Hi Christian, did you trust the plugin? If not, a small file with the extension ica will be downloaded – click on it (quickly after download) and it should launch. Of course, the best thing is to trust the plugin.

I have a brand new Macbook Pro running Mavericks (10.9) and Citrix 10.8.2. I can not share my web cam when using GoToMeeting. Citrix blames Apple and Apple blames Citrix. Is anyone working on this known issue?

i had the same problem but it would not start in any browser. looked to me like the installer was flaky so i downloaded the receiver package, closed all browsers, uninstalled the receiver, installed it again and now it is working again.

Our firm St. Jamess Place Wealth Management, use Citrix Access Gateway and Citrix Receiver to provide access to the financial review software Swift remotely. Now even after updating to the latest Viewer/Gateway versions, I see the text not supporting fully the retina display. So the text appears fuzzy and not upto scratch for the Retina quality. Especially true if I open PDFs. Is there a setting I can change to make the display optimal?

Having just built our new cloud servers for FileMaker 13 we also experienced Receiver not launching from Safari, but it did from Chrome/Firefox.
However, this has been resolved on all Macs (so far) by going into Safari Preferences:
Click the Security tab
Click Manage Website Settings by Internet plug-ins, Allow Plug-Ins (which must be checked)
Click on the Citrix Receiver Plug-In and change the listed web sites (Citrix servers) from Ask to Always Allow.
Click Done, close Preferences and try again
Receiver should now launch

Thank you, thank you, thank you! This has been frustrating me for 2 years!!! My work Help Desks have never identified this as an issue and I also wonder how it got automatically blocked!! After reading through this stream of comments, I also wonder why Citrix havent published this as the Number 1 FAQ!!

Hi David, great that there was this early release to get an initial workaround for Citrix Receiver to work on OSX Mavericks. Now that we are a few months further, could you tell me if there is any news on the following:

1. Getting Citrix receiver to work with Mavericks and NOT having to disable ” displays have separate spaces” ? Because that new OSX feature is very handy.
2. Getting Citrix receiver to work without having to CTRL+ALT to see alerts? Now we are missing alerts when we are in full screen Citrix mode. And that defats the purpose of an alert of course.

Hopefully your developers can also fix this last issue so Citrix Receiver is again the perfect solution to remote connect to a different machine.

Citrix receiver 11.8.2 seems not to refresh the window served by our MetaServer. This worked fine with version 11.6 and also seems to work with 11.7. 11.6 caused an Apple Event sandbox error with CitrixFMDAgent in Finder that seems to be fixed in 11.7.

Having issues with a user on OSX mavericks. We have managed to get the Citrix desktop to span across the two monitors using the fix suggested in Mission Control, however the resolution does not scale correctly. One screen is the macbook screen, the other a 22″ monitor. Everything appears fine on the macbook monitor however appears huge on the macbook screen. The user is using Receiver 11.8.2 and the environment is XenApp 6.5 and Storefront 2.1.

I made the mistake of upgrading the receiver for the new Mavericks-friendly benefits. I too have experienced the decrease in functionality of this upgrade. Clearly, not Mavericks-friendly at all. Really wish there was a warning that this version is not production ready.

I just began using Citrix receiver on my rMBP – this may seem like a dumb question, but how do I fully close out of the receiver when done using it? Is it as simple as clicking the icon on the tool bar and then clicking ” quit” ? I dont want the receiver running in the background when in not in use – this is a personal and business computer.

I also have this question – if the receiver icon is in the top toolbar (and it is if i start my imac), is it running then or not? if in preferences one definies not to show it in the toolbar, is it running or not? I do not want to start the receiver if I launch my imac.

Sorry but this version of Citrix receiver isnt great. I have the Citrix receiver associated with a different desktop so I can switch back and forth between my work PC and OSX apps. Im running full screen across two monitors.

When I switch Spaces and then flip back to an open receiver session it normally doesnt respond or is incredibly slow. I end up having to flip back and forth between desktops a few times and eventually it decides to respond normally. Its definitely buggy.

I wil try to raise a support case if I get time. Some more info though:

1) So Im definitely seeing very poor performance a lot of the time – e.g. huge lag / latency. Cant say where this is a problem our end, but exiting the Citrix client and reconnecting will (sometimes after a few attempts) ultimately resolve.

2) Ok this is the odd thing. Im typically connecting to our office Citrix farm and using a Citrix session just to tunnel through to my desktop PC using remote desktop.

I have no control on which Citrix server I connect to in our farm. If the session is slow (as per 1 above) I will disconnect and log in again – and be assigned a new session on a different server (outside my control). I generally disconnect rather than logoff when I close a session because selecting logoff seems to log me off both from Citrix and logoff my desktop. So I no doubt have a few stale sessions on the farm.

Now this is whats odd. I flip back and forth on my Mac a lot between virtual desktops (spaces) – i.e. flip between my full screen Citrix session and OSX apps – e.g. mail / Safari. Ive noticed when I use CTRL + the left/right cursor keys to flip virtual desktops, when I flip back to the Citrix receiver if typically connects to an old/dead Citrix session – i.e. it doesnt connect to the session I am currently actively using, but a session I abandoned earlier (often many hours earlier – i.e. it takes me to a frozen desktop in a state matching that when I exited that previous session by closing the receiver).

Whats really odd is if – instead of using CTRL + arrow keys to flip virtual desktops, I click on the (running) Citrix Receiver icon in the dock then it will (most of the time) flip desktops and reconnect to the correct / currently active session.

Why on earth is the Citrix Receiver seemingly remembering and connecting back to a session I exited some time ago (and closed the receiver), but only when I switch desktops a certain way?

Until the problem with Citrixs client incompatibility with ” Subject Alternative Name” certs, I used the Citrix ICA Client as a stand alone app which worked great. The Citrix Receiver that was in the Apple Mac App Store was fine too but it also could not recognize (trust) ” Subject Alternative Name” certificates. Further it would not respect the setting for accepting certs which were not trusted.

Now with the latest app, it just crashed when the ” app shell” or Citrix Receiver is launched. I now *must* use a browser link to download a .ica file in Safari to launch over into ” Citrix Receiver” to then sub launch the app embedded inside the ” Citrix Receiver” app called ” Citrix Viewer” to have anything work.

Were a hosting company, and since the Mavericks update weve had quite a few people from different clients whove complained of frequent disconnects. In general, unless theyre constantly using the mouse or the keyboard theyll be disconnected within about a minute. This does not happen to those Mac users fortunate enough to ignore the Mavericks update. Any ideas?

Would I still need to disable unicast ARP requests to avoid lags with this version? Ive been waiting to upgrade to OSX 10.9 hoping for a Receiver update that would not require any complicated workarounds in order for it to work smoothly.

I just updated my OS X to 10.9.2 and I can no longer extend my desktop when I use Citrix. It is no longer compatible. Will there be an upgrade to be able to do this soon. I really need to use double monitors :/

I am having an issue when i launch an application from our citrix website all i get is a gray screen. but the funny thing is that when i adust the screen the next screen comes up. Then when i click to confirm the compliance nothing happens until i adust the screen. Has anyone seen this happen? i am using a Mac with mavericks and safari 7.0.

Enimer, same thing here. I can log in using the receiver but receiver window does not refresh unless it is moved with the mouse. When the receiver window moves via mouse, it redraws but only for a second, I have to continuously move the mouse in a circle to view any changes. David Coleman – is this a known issue? Running Mavericks 10.9.2, Citrix Receiver 11.8.2 (255309)

I found this that solved the refresh / redraw issue for me on another thread… thank you Dustin!!!

Anyone having this issue, please try the following:

1) Open the file ~/Library/Application Support/Citrix Receiver/Config in a text editor
2) Find the line: [Thinwire3.0]
3) Immediately after [Thinwire3.0] add a new line containing the following text: EnableAtomicDisplay=Off
4) Save the file and close the text editor

Once youve made the change to the Config file, please connect to a session that previously displayed this redraw issue. Report back to the thread to let me know if it resolved the issue.

I have a client running MAC OS 10.8.5 when they launch the published application through their browser after logging in the login window does not appear for them they get a blank screen. I have seen this on the PC side before and was able to add a registry fix i found to correct it. This fix here From Dustin I cant seem to locate the Citrix Receiver folder in the Application Support folder. I installed 11.8.2 here on a test machine that had 11.2 receiver and there was a citrix folder in that location until the upgrade to 11.8.2 then it disappeared. Any help finding this folder or a fix for the lagging screen would be appreciated.

Hi,
I have a Mac Book Pro with OS X and installed the Citrix client so I could connect via RemotePC to my work place. I have to get a token from a website andd the ICA file is supposed top popup from the web applicaiton so I can click it and load Citrix Reciever, but it never pops up? It works on my Andriod phone, IPad, and Windows machine, but not on the Mac Book. Does anyone have any knowledge of this? Thanks.

I have mac and macbook pro both running osx 10.9.4. I am using citrix via browser to log-in to account. However when I click on the icon to launch my documents citrix viewer instead launches and then nothing happens. this has been ongoing for months and the network team is telling me theyre having the same issues with other mac users. any ideas? it worked fine but now nothing.

Will Mac see a new update that allows multimonitor AND spaces at some point? I would suggest starting two fullscreen windows, that way you could put a space on each monitor and enjoy Citrix AND OSX the way it was intended! Keep up the awesome work!

Dear CITRIX experts,
I am trying to access VDI/citrix through corporate VPN system. VPN works and I see the initial citrix dashboard on Safari, but when I try to open Remote desktop by clicking the icon, I am told that ” This Terminal session is not supported on your computer.”
I have installed in my OSX 10.9.4:

Hi guys, I am running Citrix receiver on mac mavericks to connect to a windows 7 machine remotely with the XenApp. When I switch to multiple monitors, doing the ” displays have separate spaces” , I run into the following problem: The layout switches from the multiple monitors I had to the main window only. This happens when I open a different application on my local Mac. For instance when opening the Activity Monitor.

Any help with this would be much appreciated. I just want to keep Citrix covering 3 monitors like I set it up.

After a reset of my MacBook air I am having problems with the screen settings in my Citrix session. It looks now like a Windows 98 environment, whith a small number of pixels (very old fashion screen, as if I am working on a terminal computer). My normal environment works well, on another computer it works well (so its not a profile error) and also my colleagues do not have any problems.

OS X 10.9.5 introduced a change impacting keyboard operation. When it occurs you can switch to another app and back and the keyboard will strangely work again. Please contact Citrix support as we have a private fix for you to try.

See not above. OS X 10.9.5 introduced a change impacting keyboard operation. When it occurs you can switch to another app and back and the keyboard will strangely work again. Please contact Citrix support as we have a private fix for you to try.

Same. OS X 10.9.5 introduced a change impacting keyboard operation. When it occurs you can switch to another app and back and the keyboard will strangely work again. Please contact Citrix support as we have a private fix for you to try.

Has anyone tried the ” private fix” from Citrix and does it fix the KB issue? Is there a way to get the private fix if you dont have Citrix technical support contract? We only have Citrix Netscaler support. 8(

Another Thing:
On my Macbook Pro Retina 13, i can not change the Screen Resolution in the Reciever. The Resolution is everytime 1280×800. Why? Normaly with Windows Clients or Linux Clients the Resolution is automatic for example 1920×1080

I am connecting to a work Citrix environment. I can log into the initial screen and then my applications and desktop are displayed. However when I try and click on an Icon nothing happens. I have tried with Safari and Google Chrome. I tried the 11.9 receiver but no joy. I am using OS X 10.9.5. Any ideas please?

I have a smiler issue with a bluetooth keyboard not responding during the initial launch of an 11.8.2 citrix session. However, the keyboard will eventually start working and work as long as I dont lock my local screen or allow the current Citrix session to time out. It is noted earlier there is mention of a private fix?

I downloaded the receiver for academic purpose (im a student at tel aviv university), and i have a problem when it comes to entering my mail adress / the servers URL, both of them wouldnt work.
My facultys staff have no idea of how to deal with Mac.
Help anyone? thx

A fascinating discussion is definitely worth comment.
I do believe that you need to publish more about
this topic, it may not be a taboo matter but typically people dont speak about such topics.
To the next! All the best!!