NextNine Support is the industry’s first software infrastructure for remote technical support of network devices. Designed for vendors and service partners who support routers, switches, cellular base stations and other mission-critical equipment, NextNine Support enables technical support teams to analyze and resolve device-level problems remotely, faster than ever before, and without breaching customer security. The solution automates troubleshooting routines, providing automated access to better data, better analysis tools, and a more efficient workflow than previously possible. The market opportunity for remote support solutions in the telecom/datacom segment alone is estimated to be approximately $14 billion annually, and the opportunity within the entire embedded systems market is several times larger.