Bing Ads Platform Health Bloghttps://status.bingads.com
Updates on any known Bing Ads UI issues, workarounds and fixes.Wed, 14 Mar 2018 09:06:05 +0000en-UShourly1https://wordpress.org/?v=4.9.4Bing Ads Conversion Data is Delayed since March 14, 2018https://status.bingads.com/?post=2232
https://status.bingads.com/?post=2232#respondWed, 14 Mar 2018 07:18:46 +0000https://status.bingads.com/?p=2232https://status.bingads.com/?post=2232/feed0<p><b>Description: </b>Bing Ads Conversion data is delayed. Users monitoring advertiser performance data via Bing Ads UI grids, API and Reports may not see the latest conversion data. Our engineering team has been engaged and is investigating the issue with high priority. We will continue to provide updates when more information is available. We appreciate your patience and apologize for any inconvenience this issue may be causing. </p><p><b>Severity: </b>Impacted </p><p><b>Is Fixed: </b>Yes </p><p><b>Start Time: </b>March 14, 3:00 AM (UTC) </p><p><b>Update on March 14, 8:00 am: </b>Engineering team has now resolved the issue. We appreciate your patience and apologize for any inconvenience this may have caused. </p>22211520996400{"message":"Engineering team has now resolved the issue. We appreciate your patience and apologize for any inconvenience this may have caused.","time_posted":"March 14, 8:00 am"};Conversion Data May Have Dropped Between March 3rd, 2018 and March 6th, 2018https://status.bingads.com/?post=2230
https://status.bingads.com/?post=2230#respondFri, 09 Mar 2018 19:57:47 +0000https://status.bingads.com/?p=2230https://status.bingads.com/?post=2230/feed0<p><b>Description: </b>Between March 3, 2018 and March 6, 2018 some advertisers may have noticed a drop in reported conversions.
Users monitoring advertiser performance data via Bing Ads UI grids, API and Reports may not have seen the correct conversion data.
Status: Engineering teams are working on restating the conversion data for the above time period. We will continue to update as soon as more information is available.
We appreciate your patience and apologize for any inconvenience this may have caused.
</p><p><b>Severity: </b>Impacted </p><p><b>Is Fixed: </b>No </p><p><b>Start Time: </b>March 4, 2:00 AM (UTC) </p><p><b>Update on March 12, 2:30 am: </b> </p>22221520128800{"message":" ","time_posted":"March 12, 2:30 am"};Some Customers May Be Unable to Edit UET Tags and Goalshttps://status.bingads.com/?post=2227
https://status.bingads.com/?post=2227#respondThu, 01 Mar 2018 01:33:01 +0000https://status.bingads.com/?p=2227https://status.bingads.com/?post=2227/feed0<p><b>Description: </b>Some customers may not be able to create/edit UET tags and goals. This is due to changes being made internally. Please wait for 30 minutes and try again.
We apologize for the inconvenience. This issue does not impact Ad delivery.
</p><p><b>Severity: </b>Information </p><p><b>Workaround: </b>Customers should wait for 30 minutes and try again </p><p><b>Is Fixed: </b>Yes </p><p><b>Start Time: </b>February 28, 11:00 PM (UTC) </p><p><b>Update on March 6, 4:00 pm: </b>Customers should no longer experience issues creating UET tags or updating conversion goals </p>1Customers should wait for 30 minutes and try againCustomers should wait for 30 minutes and try again11519858800{"message":"Customers should no longer experience issues creating UET tags or updating conversion goals","time_posted":"March 6, 4:00 pm"};Some BAE Users running version 11.9 and below might see errors when signing inhttps://status.bingads.com/?post=2225
https://status.bingads.com/?post=2225#respondThu, 22 Feb 2018 23:03:42 +0000https://status.bingads.com/?p=2225https://status.bingads.com/?post=2225/feed0<p><b>Description: </b>Some users of Bing Ads Editor version 11.9 and below will see an error “Invalid username or password” when they attempt to access their account.
Engineering teams have been engaged and are investigating the issue with priority. An update is expected within the next 24 hours.
We apologize for any inconvenience this may be causing. </p><p><b>Severity: </b>Impacted </p><p><b>Workaround: </b>Users that see the above error can go to the download site and install the most recent version available for download: https://www.microsoft.com/en-us/download/details.aspx?id=56111 </p><p><b>Is Fixed: </b>Yes </p><p><b>Start Time: </b>February 22, 5:00 AM (UTC) </p><p><b>Update on February 23, 12:30 am: </b>Resolution: A fix build was released to address this issue. To resolve this issue users that see the above error are required to go to the BAE download site (links below) and install the most recent version available.
Windows: https://www.microsoft.com/en-us/download/details.aspx?id=56111
Mac: https://www.microsoft.com/en-us/download/details.aspx?id=54774
For users using Bing Ads Editor version 11.9 and below and that have not encountered this error yet, a mandatory BAE upgrade has been rolled out.
Status: A fixed version was released to address this issue.
We apologize for any inconvenience this issue may have caused. </p>2Users that see the above error can go to the download site and install the most recent version available for download: https://www.microsoft.com/en-us/download/details.aspx?id=56111Users that see the above error can go to the download site and install the most recent version available for download: https://www.microsoft.com/en-us/download/details.aspx?id=5611111519275600{"message":"Resolution: A fix build was released to address this issue. To resolve this issue users that see the above error are required to go to the BAE download site (links below) and install the most recent version available.\r\n\r\nWindows: https:\/\/www.microsoft.com\/en-us\/download\/details.aspx?id=56111\r\n\r\nMac: https:\/\/www.microsoft.com\/en-us\/download\/details.aspx?id=54774\r\n\r\nFor users using Bing Ads Editor version 11.9 and below and that have not encountered this error yet, a mandatory BAE upgrade has been rolled out.\r\n\r\nStatus: A fixed version was released to address this issue.\r\n\r\nWe apologize for any inconvenience this issue may have caused.","time_posted":"February 23, 12:30 am"};Auto Target Tab not Showing Impression & Click Data within Bing Ads UIhttps://status.bingads.com/?post=2222
https://status.bingads.com/?post=2222#respondSun, 18 Feb 2018 19:38:54 +0000https://status.bingads.com/?p=2222https://status.bingads.com/?post=2222/feed0<p><b>Description: </b>Since February 15, 2018, the Auto Target Tab within Bing Ads UI is not showing impressions or click data even though Dynamic Search Ads are delivering.
Our Engineering team has been engaged and is working on a resolution. We will continue to send updates as we learn more.
We apologize for any inconvenience this issue is causing. </p><p><b>Severity: </b>Impacted </p><p><b>Workaround: </b>Please use the Dynamic Search Auto Target Report within the Reports Tab to view impression and click data until this issue is resolved. </p><p><b>Is Fixed: </b>Yes </p><p><b>Start Time: </b>February 15, 8:00 AM (UTC) </p><p><b>Update on February 18, 10:30 pm: </b>Our Engineering team has resolved the issue. There was a bug that was fixed which caused data to appear missing within the Auto Target Tab. </p>2Please use the Dynamic Search Auto Target Report within the Reports Tab to view impression and click data until this issue is resolved.Please use the Dynamic Search Auto Target Report within the Reports Tab to view impression and click data until this issue is resolved.11518681600{"message":"Our Engineering team has resolved the issue. There was a bug that was fixed which caused data to appear missing within the Auto Target Tab.","time_posted":"February 18, 10:30 pm"};Drop in Bing Ads Impressions and Spendhttps://status.bingads.com/?post=2219
https://status.bingads.com/?post=2219#respondWed, 14 Feb 2018 01:52:32 +0000https://status.bingads.com/?p=2219https://status.bingads.com/?post=2219/feed0<p><b>Description: </b>Starting February 13 11:55 AM PST, advertisers targeting the United States may notice a small drop in impressions and spend. Our engineering teams are actively working on this issue with priority. At this time, the issue is mostly resolved but we will continue to provide updates until it is fully resolved and delivery is back to normal. </p><p><b>Severity: </b>Impacted </p><p><b>Is Fixed: </b>Yes </p><p><b>Start Time: </b>February 13, 7:55 PM (UTC) </p><p><b>Update on February 14, 6:00 am: </b>Our engineering teams are actively working on this issue with priority. We will continue to provide updates as they are made available. </p><p><b>Update on February 14, 4:00 pm: </b>Our engineering is currently working on this issue with priority. At this time, the issue is mostly mitigated but we will continue to send out alerts until it is fully resolved and delivery is back to normal. </p><p><b>Update on February 15, 2:00 am: </b>After further review, our engineering team confirmed that the issue was resolved at 2/13 2:30 PM PST. We appreciate your patience and apologize for any inconvenience this may have caused. </p>22211518551700{"message":"Our engineering teams are actively working on this issue with priority. We will continue to provide updates as they are made available.","time_posted":"February 14, 6:00 am"};{"message":"Our engineering is currently working on this issue with priority. At this time, the issue is mostly mitigated but we will continue to send out alerts until it is fully resolved and delivery is back to normal.","time_posted":"February 14, 4:00 pm"};{"message":"After further review, our engineering team confirmed that the issue was resolved at 2\/13 2:30 PM PST. We appreciate your patience and apologize for any inconvenience this may have caused. ","time_posted":"February 15, 2:00 am"};Some Users Experiencing Signing Issues in Bing Ads UIhttps://status.bingads.com/?post=2217
https://status.bingads.com/?post=2217#respondMon, 12 Feb 2018 13:10:58 +0000https://status.bingads.com/?p=2217https://status.bingads.com/?post=2217/feed0<p><b>Description: </b>Some users are experiencing issues signing in to Bing Ads UI. Users are attempting to sign in to Bing Ads and are getting the error message “Bing Ads has encountered an error and unable to continue with the selected action". </p><p><b>Severity: </b>Impacted </p><p><b>Is Fixed: </b>Yes </p><p><b>Start Time: </b>February 11, 2:00 AM (UTC) </p><p><b>Update on February 12, 2:52 pm: </b>Engineering team has now resolved the issue. We appreciate your patience and apologize for any inconvenience this may have caused. </p>22211518314400{"message":"Engineering team has now resolved the issue. We appreciate your patience and apologize for any inconvenience this may have caused.","time_posted":"February 12, 2:52 pm"};Users will not be able to upload new Images for Image Extensionshttps://status.bingads.com/?post=2215
https://status.bingads.com/?post=2215#respondSat, 03 Feb 2018 02:07:45 +0000https://status.bingads.com/?p=2215https://status.bingads.com/?post=2215/feed0<p><b>Description: </b>When creating or editing image extensions, users not be able to upload new images due to a security certificate error message.
Engineering teams have been engaged and are working towards a resolution.
We apologize for any inconvenience this may be causing.
</p><p><b>Severity: </b>Impacted </p><p><b>Is Fixed: </b>Yes </p><p><b>Start Time: </b>February 3, 12:17 AM (UTC) </p><p><b>Update on February 3, 3:01 am: </b>Engineering team has now resolved the issue. We appreciate your patience and apologize for any inconvenience this may have caused. </p>22211517617020{"message":"Engineering team has now resolved the issue. We appreciate your patience and apologize for any inconvenience this may have caused.","time_posted":"February 3, 3:01 am"};Some Bing Shopping Advertisers may notice a drop in performance starting February 1st, 2018https://status.bingads.com/?post=2214
https://status.bingads.com/?post=2214#respondThu, 01 Feb 2018 22:05:40 +0000https://status.bingads.com/?p=2214https://status.bingads.com/?post=2214/feed0<p><b>Description: </b>Starting February 1st 8.30 AM PST, Bing Shopping advertisers will notice a drop in the performance for their Bing Shopping Campaigns. </p><p><b>Severity: </b>Impacted </p><p><b>Is Fixed: </b>Yes </p><p><b>Start Time: </b>February 1, 4:30 PM (UTC) </p><p><b>Update on February 1, 9:30 pm: </b>Our engineering team is engaged and is investigating the root cause with high priority. We will continue to provide updates as we learn more. We appreciate your patience and apologize for any inconvenience this may be causing.
</p><p><b>Update on February 1, 9:56 pm: </b>Our engineering teams were engaged and have mitigated the issue. We appreciate your patience and apologize for any inconvenience this may have caused. </p>22211517502600{"message":"Our engineering team is engaged and is investigating the root cause with high priority. We will continue to provide updates as we learn more. We appreciate your patience and apologize for any inconvenience this may be causing.\r\n","time_posted":"February 1, 9:30 pm"};{"message":"Our engineering teams were engaged and have mitigated the issue. We appreciate your patience and apologize for any inconvenience this may have caused.","time_posted":"February 1, 9:56 pm"};Bing Ads Conversion Data is Delayedhttps://status.bingads.com/?post=2213
https://status.bingads.com/?post=2213#respondThu, 01 Feb 2018 15:15:56 +0000https://status.bingads.com/?p=2213https://status.bingads.com/?post=2213/feed0<p><b>Description: </b>Bing Ads Conversion data is delayed. Users monitoring advertiser performance data via Bing Ads UI grids, API and Reports may not see the latest conversion data.
Our engineering team has been engaged and is investigating the issue with high priority. We will continue to provide updates when more information is available. We appreciate your patience and apologize for any inconvenience this issue may be causing.
</p><p><b>Severity: </b>Impacted </p><p><b>Is Fixed: </b>Yes </p><p><b>Start Time: </b>February 1, 10:00 AM (UTC) </p><p><b>Update on February 2, 2:00 am: </b>Engineering team has now resolved the issue. We appreciate your patience and apologize for any inconvenience this may have caused. </p>22211517479200{"message":"Engineering team has now resolved the issue. We appreciate your patience and apologize for any inconvenience this may have caused.","time_posted":"February 2, 2:00 am"};