Who We Are

A panel of expert mediators Registered with the Civil Mediation Council

A CMC Mediation Training Provider, training mediators

An ADR body certified by Chartered Trading Standards Institute to deal with consumer complaints about goods and services

A board member of the Civil Mediation Council

Civil and Commercial Fast and Multi Track Mediation

All the mediators on the ProMediate panel of mediators are passionate about helping people resolve their disputes.

We arrange and attend mediations throughout the UK in fast track and multi track civil and commercial litigation cases.

No matter how big or small your dispute, we can deal with it.

Did you know that the settlement rate of cases in the High Court Chancery Division ranges between 92.3% – 94.4%? Typically, the majority of cases issued in any Court end up being settled before trial. With the stress and time involved in Court and Tribunal proceedings, Court fees increasing, Courts closing, lawyers’ costs being irrecoverable in Small Claims and Employment Tribunals and the Courts penalising litigants for not mediating, people are interested in settling at an early stage.

Our specialist mediators have an unrivalled in depth knowledge of dispute resolution and have been or are involved with the following organisations:

The Law Society Civil Justice Committee

The board of the Civil Mediation Council

The editorial board of the Jackson ADR Handbook

The Civil Justice Council Costs Committee

The Forum of Insurance Lawyers

Chartered Institute of Personnel and Development

Community Legal Advice and Representation Service

CCBE – Council of Bars and Law Societies of Europe

International Tax Attorney

The Judiciary

Youstice

We offer mediation services to individuals, companies, solicitors, insurers and public sector bodies. Our mediators have also delivered seminars and training. We abide by the European Code of Conduct for Mediators and have over £1M professional indemnity cover. We can organise time limited, full or half day mediations and can also arrange telephone and online mediations. We have a competitive scale of charges appropriate for each case. Please contact us for a quotation.

Our Mission Statement

We aim to use our best endeavours to settle disputes cost effectively and efficiently and to use the most appropriate means to facilitate settlement of disputes, to include using new technology.

Pro Mediate are a proud supporter of Melanoma UK

Our Clients ProMediate is already used by: Major high street retailers including Carpetright and Clarks

We deal with review site Reevoo

We also act for members of HETAS

We also act for Barristers’ Chambers, Several firms of Solicitors and a travel group

Reasons to ProMediate

ProMediate has been certified by Chartered Trading Standards Institute to provide ADR services to customers in dispute with businesses in relation to off-line and on-line sales.

ProMediate’s consumer dispute resolution service is called Click2Resolve. You can log your complaint about a business and they can respond online.

We are experts in the field of solicitors’ claims and professional negligence. We recommend signposting to ProMediate when clients’ complaints have not been resolved.

The Law Society has signposted solicitors and clients to use ProMediate to resolve disputes between solicitors and clients.

We worked in partnership with the Greater Manchester Chamber of Commerce to provide a Dispute Management Service. Through the service we advised members about responding and dealing with complaints and disputes, including business to business, consumer and workplace disputes and helped them to comply with the ADR Directive and ODR Regulations, providing a link to the EU ODR Platform.

We are certified as ADR Providers by OfCom in relation to disputes between consumers and Communications Providers and Postal Operators in relation to areas not covered by OfCom’s compulsory ADR schemes.

We are certified as ADR Providers by The Gambling Commission in relation to disputes between consumers and Gambling Operators – in the following sectors: Adult Gaming Centre, Betting, Bingo, Casino, Family Entertainment Centres, Lotteries and Remote (All sectors).

We are proud to be ex-members of the Federation of Small Businesses which advises its members about legal developments and the requirement to comply with the ADR Directive. We understand the needs of small businesses when it comes to complaints about goods and services, whilst remaining independent.

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Recent Blog Posts

In a controversial decision at High Court level, the judge decided that in any case, whether personal injury or not (so could be a debt or commercial litigation claim) if a counterclaim is one for personal injury, qualified costs shifting applies and therefore unless...

The Civil Justice Council has published its long awaited report on mediation. It stops short of recommending compulsory mediation but does make some sensible recommendations designed to increase mediation. This reflects what we are seeing in practice – practitioners...

NHS Resolution has published research on the factors which lead patients to consider a claim for compensation when something goes wrong in their healthcare. Undertaken in partnership with The Behavioural Insights Team (BIT), the research considered the experience...

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