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Communication is key for TTC

Thu., July 11, 2013

Re: Slow and unreliable, TTC is no longer the Better Way, July 4

Slow and unreliable, TTC is no longer the Better Way, July 4

As a student who regularly takes the TTC, I strongly agree with the issues and areas of improvement pointed out by Christopher Hume. Everyone’s constantly encouraged to choose the TTC over other forms of transportation, but they have not been given a good reason to do so. TTC’s lack of punctuality and communication with TTC users make it a very inconvenient method of transportation.

One of the issues Hume mentioned is that passengers are not informed when the TTC will be delayed. A 10-minute delay might seem minuscule, but it could very well be the reason for being late for an appointment, work, or missing the bus you’re taking afterwards.

At various subway stations, there are vehicle arrival notification systems and station information screens that will provide crucial information such as when the next bus will arrive. This is a good start, but not nearly enough is being done.

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It is said that information screens will be equipped at all subway stations only by the end of 2014. Will that be enough? There are also many major bus stops that can use this technology.

In the end, it’s all about communication with the passengers. TTC users should not be left in the dark about delays when it directly affects them, not to mention they all paid for a reliable and punctual ride. For buses that are regularly late, a new schedule and set times might need to be worked out.

Of course, from the managers’ point of view, making improvement would be a very costly process. Millions of dollars would be needed. Money is needed in all areas, so why should it be spent on the TTC?

Because the results would positively impact us for years to come, in all areas. Improving the TTC and getting more people to take public transit means more jobs will be created, less traffic congestions will occur, and we’ll be much closer to achieving our goal of a greener city.

As of now, many with multiple options regarding transportation are reluctant to choose the TTC due to its reputation of being untrustworthy, something that should fixed as soon as possible.

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