What To Do If Your Credit, Debit or ATM Card Is Lost In Singapore?

Before you do anything further, please bookmark this page. Here’s hoping you won’t need to revisit this page ever again though.

# 1 Don’t Panic. Breathe. Think.

Before panicking and cancelling everything the moment you cannot locate your wallet and/or credit cards, slow down and methodically check your bags and person. Sometimes, they might just be laying in plain sight!

If you ascertain that they are not physically on you, take a moment to recall: where was the last time you saw/used your cards? Calling/going back to the place you might have misplaced your wallet or cards at might yield positive results.

Here are some useful numbers to call to see if your missing item(s) have been found on public transport:

If the item has not already been found and in the safe hands of customer service personnel, the next course of action would be to immediately cancel all your credit, debit and ATM cards. See Step 2.

# 2 Stop Your Lost Cards

Contact your issuing bank and cancel all the cards that are missing, even if you don’t think theft is involved. Getting a replacement card is a very easy and relatively painless process, while getting embroiled in disputes over charges on your card is not a pleasant experience.

ABN AMRO

6597 8866

American Express (AmEx)

1800 732 2244

Bank of China

6331 7128

CitiBank

1800 225 5225

DBS / POSB

1800 339 6963

Diners Club

6416 0900

HSBC

6472 2669

MasterCard International

800 110 0113

Maybank

1800 535 4084

OCBC

1800 363 3333

Standard Chartered

1800 747 7000

The Islamic Bank of Asia

6878 5522

UOB

1800 222 2121

VISA

6437 5800

After calling, do ask for the name of the person who attended to you. It will be helpful in case there is any dispute on the date or time of your report and cancellation of cards.

# 3 Make A Police Report If Theft Is Suspected

You only need to make a Police Report if you believe your credit cards are stolen. You can do so online or at the nearest police post.

# 4 Contact Your Insurer

If you have an insurance plan that covers loss of personal items (most commonly when you’re travelling), you can contact your insurer to make claims and be reimbursed for the cost of your lost items.

# 5 Scrutinise Your Bank Statements

When your card statements arrive, check your transaction history and ensure there are no fraudulent transactions. Raise them with your bank if there are, and you will not be held liable for those charges.