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When a mom in Las Vegas needed to reach her son in eastern Washington, Alaska Airlines’ Salt Lake City team used some “Alaska spirit” to help her get home as fast as possible, even though it meant putting her on a different airline’s flight.

Top row, left-to-right: Jake Reardon, Allen Waldo, Michael Roy, John Kim Bottom row, left-to-right: Jordan Fletcher, Angel Lessard, Linnea Kiilsgaard, Andre Raden You may not be able to pick them out of a crowd, but if you’ve ever tweeted at Alaska Airlines, chances are you’ve gotten travel tips from Linnea or football scores from Andre, help with a seat assignment from Michael or an answer to a pre-trip question from Jordan. They’re… Read More

Though some heroes come brandishing a sword or a super power, one Alaska Airlines customer comes equipped with miles and the power of social media. When Cecily Craighill missed her flight from Atlanta to Eugene, Oregon, on a different airline, James “JJ” Durant, an Alaska Airlines MVP Gold 75K, came to her rescue on Facebook. Craighill, director of alumni relations at Emory University Law School in Atlanta, was traveling to Eugene for… Read More