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Rotterdam

Overall Rating

Janice Shabra

Age: 69

Occupation:Retired

Number of Cruises: 8

Cruise Line: Holland America

Ship: Rotterdam

Sailing Date: 2012-01-7

Itinerary: Hawaii

A disappointment..... Being a former travel agent, Holland America always had a very reputable name. Something happened! The Christmas/New Years cruise on the Rotterdam was predominantly Holland America previous passengers. Every single one we spoke with (many) said they would not sail on Holland America again. It is not the Holland America they had come to know. 31 cabins per cabin steward, 22 passengers per waiter, much below par entertainment. 6 ounce glasses in the Lido buffet, no trays to carry food to the table. We had to ask for three days to just get a bar of hand soap for our bathroom. Pillows smelled foul, In the beginning of the cruise, it was almost impossible to find the cabin steward. Near the end when they wanted good marks on the survey, they showed up. Christmas decorations looked like they came from a grandmother's basement and flowers throughout the ship were wilting when we boarded and never replaced. They did do a GREAT job for New Years Eve. It was festive and a lot of fun - I have to give them a big kudo for that. Unfortunately, it was our first cruise on Holland America - and our last. We'll go back to Celebrity.