FAQ

How does Inspectlet work?

Inspectlet gives you a tiny piece of Javascript code to copy paste in your site. After installing it, Inspectlet monitors your site's visitors in real-time and relays this information back to the servers, where it's compiled and presented to you.

Inspectlet's screen capture is a component of the code that works by recording all the events that take place in the browser such as keystrokes, mouse movements, scrolling, clicking, and then sends this data (which is only bytes in size) to our servers. Once we receive this data, we compile a screen capture by overlaying the events onto the visitor's page. Inspectlet has two different techniques for screen capture, which allow it to be versatile enough to capture even the most complicated websites.

Will Inspectlet slow down my website?

Short answer: No, not at all. One of the most important priorities to us while designing Inspectlet is to ensure that Inspectlet is as unobtrusive as possible. Inspectlet's Javascript code is asynchronous, which means it does not block your site while it does its own work. Inspectlet isn't even loaded until the rest of your site has finished loading and is ready. Even after it loads, it stays out of the way and momentarily sends bytes of data to our servers. Try it on your site or check out the demo.

Can I use Inspectlet on Wordpress? Joomla? Drupal? Other CMS's?

Absolutely! Inspectlet plays nice with all the major publishing engines out there. Inspectlet is designed to be versatile and handle whatever you can throw at it. It works out of the box with Wordpress, Drupal, Joomla, Mambo, and other content management systems.If you have any questions about integration, we'd be happy to help.

What can I do with Custom Metrics?

The Custom Metrics API makes it dead simple (no more than 2 lines of code) to feed Inspectlet your own data about anything you want. This enables you to take advantage of Inspectlet's realtime data collection capabilities for any information important to you. Since there is an API for both the client as well as the server, you can track anything from user page interaction to categorization of visitors to server side statistics. Also, be sure to check out a few examples and the docs.

How does Inspectlet handle subdomains?

It's completely up to you how you want to handle subdomains. Got a subdomain that needs to be tracked with another subdomain? With the main site? With a few other subdomains? Completely separately? Inspectlet doesn't care. Track your site any way you want by either making a new site from your Dashboard, or using the same embed code to track them together.

What happens if I go over my plan's limit?

If your usage exceeds the plan's limit then Inspectlet stops recording whichever data exceeded its limit. For example, if you reach the screen capture limit of your account, then the real-time monitor will still be functional, but Inspectlet won't record any screen captures for the remainder of the month.

Upgrading your plan will re-enable anything that was maxed out. We don't automatically bump you up to the next larger plan.

My site is larger than the largest plan available. What can I do?

If your needs exceed the highest plan we have available, get in touch with us and we can tailor something that fits.