Archive for 2012

Last spring Gary Blumberg at Midstate Medical Center (Meriden, CT) called to ask if there was a way to tweak their nursecall/Vocera workflow to accommodate staff members taking breaks or leaving the nursing unit. While I enjoy giving rapid fire sage wisdom to my customers, the answer was not as simple as having users pressing the DND button on their Vocera communication badge.
If you know anything about the way nursing units work, you will understand why what seemed like a relatively simple request turned into deeper discussions about nursecall workflow in general…
So if someone went to lunch, who should receive ... More »

"T2 continues to match up with a loyal core of customers who are looking for old-fashioned partnership with a trusted and reliable service provider."
After 5 years of independent operation as TPC Healthcare, Schiff Partners, Inc. (parent of TPC Healthcare) is proud to announce the launch of its newly rebranded healthcare business, T2 Technical Services (T2).
Originally launched in 2007 as TPC Healthcare, over the last 5 years the T2 team has built off the innovative work done previously under the umbrella of TPC Systems, the Milford, Connecticut-based systems integrator that served as its incubator. With a sharpened focus on point of ... More »

Customers Deploying the Vocera® Communication platform Concerned About Privacy and HIPAA Compliance Have Options
Since 2009 T2 Technical Services has been providing Vocera customers with a variety of headset options to meet privacy and HIPAA mandates. T2's Vocera-ready headsets are customized Plantronics MX150 style noise canceling devices that have been specially modified with shortened cords in either 13" or 16" lengths. T2 also produces a value-priced ear-bud headset modeled after the standard Blackberry earpiece as an alternative.
Initially designed to be a one-to-one replacement for the special Vocera model that Plantronics modified for Vocera usage (a standard headset with 9" cord designed ... More »

We recently collaborated with Midstate Medical Center (Meriden, CT) to deliver a tightly integrated workflow that quickly and efficiently connects patient alarms and caregivers.
Midstate's goal is to provide a "safer and more satisfying experience" for their patients. This short Midstate produced training video show off their processes in action and clearly demonstrates how the organization is working to achieve their patient goals.
Building off of their legacy Rauland Responder IV nurse call system (circa 1998), Midstate's workflow processes are tied together with Connexall's alarm messaging workflow engine, and Vocera Communication badges. The end result is a refined process with detailed performance ... More »

Way back when Vocera was in version 1, someone in Cupertino shared a spreadsheet with me that had all the voice commands listed. At some point it was determined that this was not a good thing to give out to customers, and now everything is more properly tucked into the Users' Guide. Many times I've just wanted to quickly look up a command and not have to resort to RTFM. So for those who learning styles call for the command spreadsheet, I offer the Vocera Command Summary Spreadsheet (Microsoft Excel format). BTW, this doesn't include any of the easter eggs ... More »

In spite of seemingly having enough licenses (300 Enterprise), one our customers hit the wall Vocera licensing wise. There was a huge discrepancy between the number of active users in the admin console and the number of logged in users. For some reason the customer had chosen to not enable auto-logout (default for this is 60 m) in their setup.
It seems that large numbers of users have been using the system but NOT logging out of their devices. It is likely that they are either turning them off, or taking them out of the building. Since "auto logout" was not ... More »