Pega Retention for Communications

Customer churn has a significant impact on a Communications Service Provider’s (CSP) financial performance and must be minimized. At the same time, investment in retention must be effectively spent based on subscriber value, acquisition performance and competitive pressure.

THE SOLUTION

Pega Retention for Communications provides CSPs with pre-defined retention programs built using the power of Pega Next-Best-Action. By facilitating targeted, one-to-one interactions in any channel, CSPs can save their most valuable customers while minimizing retention costs.

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About Pegasystems

Pegasystems is the leader in cloud software for customer engagement and operational excellence. If you’ve driven a car, used a credit card, called a company for service, opened an account, flown on a plane, submitted a claim, or performed countless other everyday tasks, chances are you’ve interacted with Pega. For the past 30 years, our technology – CRM, digital process automation, robotics, AI, and more – has empowered the world’s leading companies to achieve breakthrough results.