I had just gone through an extremely challenging week with Rogers to simply set up two new iWatch to our existing share everything plan account. I had spent a total of 4 hours on the phone with customer service (who by the way have NO IDEA how iWatch can be set up. One...

My mother recently moved to a long term care facility and Rogers is the service provider in the facility. The Rogers employee hooked up her tv but never checked that it was operating correctly or that she knew how to operate it with the digital box and remote. She...

The technician was here to figure out what was wrong with the line. The line had to be replaced and he did not have one with him. He told me he would be back the next day and asked what time is best for me. I said one pm. He then told us that he was going to schedule...

Sept 25, 1st tech came to install internet service. They came 1 hour early from our schedule time. Took the tech 30 mins to identify the issue, and stated did not have time for the job. Sat in the van for 30 mins before leaving our property, he told us it a easy job...

Called rogers when the internet was down it took them 48 hrs to send a technician . When the Technician came he installed a temp line that only worked for 24 hrs. i called back again they said they will send out a senior technician by next day. no one showed up so i...

Everytime i contact rogers, for whatever the reason may be, I finish the conversation feeling as though my business is not valued.Rude customer service staff, minimal to no solutions offered for my issues, expensive prices with no customer loyalty discounts available...

I pay about $80.00 each month for my internet service, only to be aggravated every-time I have the misfortune of needing anything from anyone at Rogers. Tonight all I needed was to have 2 ports opened (or confirmed that they are open). After 20 minutes on hold...

Last night I returned home to a paint sprayed lawn and a letter rolled-up on our door handle. As soon as I saw the paint spray lines I already had a good idea what was happening, but the letter confirmed it. HTS (Hermes Technical Services) left a letter notifying us...

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Anonymous

Ken bakerApr 13, 2018

I had the same problem. ...showed up to put a line under my newly paved driveway....said it would be no problem going the entire length under driveway... Came home from work a...

Anonymous

AnonymousSep 30, 2013

@ James. Actually some do care since it's happened to them as well. If you think it's OK for a telecom giant to come and damage your property....then I'll send them right over...