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Computer

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Hi, my name is ***** ***** welcome to JustAnswer. I'll be the one to assist you with your question regarding your issue. IMPORTANT - If you would like remote support please select the Secure Remote Assistance option. If you do not want remote support, please ignore the computer generated prompts and resume chat. If you are using an iPad or iPhone please do not request remote support. It isn’t possible to do that…

Please go into control panel if in windows and go to programs and uninstall firefox if it was able to be installed..

Once done, restart your computer then let me know what operating system you are using and I will send you a link to download it

Bookmark this page so you dont lose me

Thanks Mike

Ask Your Own Computer Question

Customer reply replied 9 months ago

I have deleted Firefox and restarted my computerCan you just tell me what to do?I am using internet explorer

I had to leave early today. Please contact me in the morning at 8.30am so we can get you sorted out. In the mean time, go into control panel and uninstall Firefox so you can stop those annoying messages.

I tried to refresh Firefox, but while it was refreshing, my computer battery died and my laptop died, and I lost th whole process. Now Firefox is unable to load and I was wonding what I can do to reco… read more

I have a Google TV system with an Android OS and Google Chrome Browser. (I'm not very "geeky", so if you need more info' on the computer, I will do my best to find it.) I am having multiple gmail prob… read more

Dave is back for more. Now I need access to my Firefox bookmarks that are on a hard drive that was moved from a defunct system to serve as a slave on my wife's system. Drive is fine, as I have been ab… read more

I use firefox on my mac and it was kept making me wait with the spinning rainbow ball for nearly every website I went to. I followed the directions on the help forum that I thought said to rename the … read more

I'm trying to update my debit card details but when I go into http://commerce.microsoft.com I don't know which of the loads options to go into to find "payment options" to then edit my details. Can yo… read more

I have problems downloading any file. Nearly every file will stop at some point, generaly somewhere around 1MB. If I am on a faster connection it might down load more but still times out. Sometimes I … read more

Hi. Thanks again for your help previously. Latest problem with Windows 7. Selling on the internet - I use a company known as Auctiva to create my listings, insert photos and then upload them to eBay (… read more

I have had that myfreeze webpage come up a few times if the page takes too long to load but have never had problems with it. Now all of a sudden firefox wont load any page it just says loading forever… read more

I am having problems, Firefox will not start. I have even tried to start it in safe mode but no success. I have version 3.6.3 I am in the middle of doing an assignment so I really don't want to loose … read more

I'm getting a message saying that Moz is running and needs to be closed. But I cannot close. I know this has to do with importing my profile from my old computer to the new one. But I thought I had th… read more

Problem 1. Since installing windows 7 Firefox hangs up then refuses to open, then when I try to uninstall the error message appears that Firefox is still running. I have to turn off the computer reboo… read more

I recently got a laptop from a friend. I don't know much about it. I'm finding that I cannot download video players or Adobe to view certain documents. I've noticed as well that it says Internet Explo… read more

I am having problems getting gmail to load. It only loads in basic HTML and not in the std version. I have followed the gmail directions for repair, but no help. Gmail work fine on my laptop, but not … read more

If Santonu is available, (he really helped me yesterday!) I have a question about moving my Firefox profile to my new computer. Does Firefox work the same way as Thunderbird? I want to move my Firefox… read more

I used Netscape on my old computer. I am trying to use Thunderbird on my new computer. I cannot get my old/saved email messages (from Netscape on my old computer) transferred to Thunderbird on my new … read more

I just installed Firefox and Thunderbird on a WXP computer (SP2 with only a few patches missing). It won''t connect to the internet, even though I''m on the internet in Netscape 2 and can get on with … read more

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.