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Analyst Opinion

Webinar

In this webinar, we look into the challenges and disruptive forces CSPs face in the market today and the systems they need to address to make real-time informed decisions. We also examined the tools needed to build and maintain fast/big data architectures.

Opinion

Ovum's annual analysis of the European wholesale telecoms market shows that wholesale revenues in Europe declined just 0.3% between 2012 and 2013. For the first time the increase in non-voice revenues offset the declines in voice revenues.

Opinion

Being able to provide human interaction or process cash is a challenge for Internet-only banks. Branches remain an essential part of the channel mix, although they are no longer the most important customer touch point, and Internet banks are addressing the lack of physical location in various ways.

Opinion

Nexidia’s latest enhancements to its core Interaction Analytics platform focus on adding capabilities to address risk and compliance issues within regulated environments such as financial services and healthcare.

Opinion

Peter Ryan, Principal Analyst, IT Services, Ovum discusses the emerging opportunity for contact center outsourcers in Honduras and Altia Smart City (located in San Pedro Sula). View the full interview here.