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I purchased a Belt Unit and a Waste Toner Dump for a Brother printer. The Waste Toner box was pristine, but the Belt Unit was torn open at one end. We opened the boxes and inspected the contents, which looked OK, so I accepted them (but put a note on the receipt that I signed, just in case). The Belt Unit does work, so probably no harm this time, but such a mangled box should never be presented to a customer - the risk of latent damage is high.

Just replaced the BU100CL belt by Epson. Our parts manager replaced the belt and commented the length of time it had been in service. Was very pleased with it. He complimented the quality of the new one. Did not notice the old one having been that bad. We ordered 12/31 and received 1/5/15. Very happy with receiving the new belt in a timely fashion. We usually receive our orders within 1 to 2 days but with the holiday we thought this was great!