Do you support languages other than English?

Yes, we currently support 8 additional languages: French, German, Spanish, Russian, Simplified Chinese, Japanese, Portuguese and Dutch.
to change the language simply tap on the settings icon on the bottom right of the screen, click on “change language” and select your preferred language

Where can I view my profile and its status?

Your profile window is located at the top left of the screen when you login to the game. Your profile data includes your name, Gold and Diamond Balance.
to view an extendad profile simply click on your image (same as done on your friends).

Ranking – How does it work?

Sit & Go Tournaments and Shootout Tournaments

Tournaments are a great way to win a large amount of Gold in a reasonably short
amount of time.
A tournament takes place at a single table. Once the table is fully seated, the
game begins. Each player pays a non refundable entry fee and receives a fixed amount
of Gold to play with. The game begins and continues until one player wins the tournament
and takes the prize money. Sit & Go tournament a single level tournament, where the winner takes
the grand prize. A Shootout Tournamentbuilt in a pyramid format, in which each winner of a
table receives a pass ticket to the higher level, where he competes against other
winners from other tournament tables in the previous level. A player has the option
to “skip” levels and buy a ticket to the 2nd or 3rd round of Shootout Tournament
with a certain amount of Diamonds*. The winner of the final level takes the grand
prize.
* See 'What are Diamonds and how do I use them?' for explanation about Diamonds.

What are Diamonds and how do I use them?

Diamonds are a new game currency, which allow players to buy premium gifts and
tickets to the 2nd and 3rd rounds of the Shootout Tournaments. Unlike Dragon Gold,
Diamonds cannot be won.

How do I get a crown and my name listed in the Tournament Winners hall of fame?

A crown is rewarded after winning all three rounds of the Shootout Tournaments, after which the crown icon will br displayed on your game avatar for one week. The same rule applies for the Tournament Winners hall of fame, where your name will appear on the top of the
list until another player overtakes you.

How can I change my screen name?

Your screen name can be changed at any time through the 'Settings' button found in the upper right corner of the main menu.

How can I change my profile picture?

You can change your profile picture at any time through the 'Settings' button in the main menu.
Select the 'Change profile image' option and choose the avatar you would like to use. Then, simply tap on the 'Set image' button at the bottom of the screen, and your image will be replaced. Another option is to use your Facebook profile picture by tapping on the 'Facebook Connect'
button and entering your Facebook account details. Tap on 'Set image' to complete the process.

Can I upload my own picture?

Not at present. However, you can use your own profile image by connecting your Facebook account to your game account, via ‘Facebook connect’.

How can I add buddies and play with them?

Adding buddies can be done while playing online. During a game, simply tap on the player you wish to add, and when his profile pops up on the screen choose 'Add Buddy'.

You can manage your buddy list by tapping on the ‘Play Now’ option in the main
menu and choosing the ‘My Buddies’ option. You can use the tabs to switch between viewing your complete buddy list, pending buddy requests and online buddies. If
a buddy is seated at a table, you will see a ‘Join’ button by their name. Tap it
to play with them.

How can I get more in-game Gold and Diamonds?

There are numerous ways to get more in-game Gold and Diamonds:

* Your daily rank

* Adding friends (50 coins per friends – limit 50 friends)

* Rank bonus

* Logging into your account via Facebook.

You can also purchase in-game Gold and Diamonds for real money by tapping on the buy buttons found in the top bar, then simply tap on the amount of Gold/
Diamonds you wish to buy and continue to process the transaction according to the instructions.

How can I buy gifts?

You can buy gifts for players while playing online. While you are playing (i.e joined a table and taken a seat), simply tap on the player you would like to send a drink to, and once his profile pops up on the screen choose 'Buy gift'.

When buying drinks for a buddy in Live Hold'em Pro, the balance is deducted from your Game Credits balance. Your Game Credits balance can be from playing, or earning Game Credits which are completely free, while you can buy extra Game Credits through
the buy options in the main menu. Certain premium gifts can
only be bought with Diamonds.

How do I know if I received a message from a friend?

On the bottom left of the lobby you’ll see an icon of an envelope. A number next to it (1,2, etc.) indicates you received a message. Click on the icon to retrieve it.

How can I send gifts to friends or receive gifts from them?

Easy: tap on the gift icon on the right corner of the lobby and you will open the gift menu, where you can send and retrieve gifts

Where can I find my gold and diamond balance?

You can view your gold balance by viewing the top right of the screen when you login to the game; there you will see your profile information. In that profile window you can see your name, rank and number of Game Credits.

Abusive Behavior Complaint

As we continue, with your help, to rapidly develop a top-notch community of players, we will not tolerate threatening or offending other membersand will take appropriate steps against such offenders. If you are harassed by a community member in any way, please let us know at abuse@dragonplay.com and we will investigate this matter promptly.

How can I get the game on my phone?

Well, that’s easy.
* If you have an Android based cell phone, simply go to ‘Android Market’ --> ‘Games’ --> ‘Cards & Casino’ --> Live Hold'em Pro - by Dragonplay --> press the ‘Install’ button and follow the instructions.
* If you have an Apple based phone, simple go to the iTune store and search for 'Live Hold'em Pro' --> press the ‘Install’ button and follow the instructions.

What does the Fast Fold button do?

The Fast Fold button – located at the bottom of the Fast Fold Poker tables – enables you to fold your cards at any given time and moves you to another table, to play your next hand right away, even if it's not your turn to talk.
The Fast Fold button will be available for your use at any given time of the game, unless you are all in or if you are playing heads up (only two players seated).
Please note: once you've choose the Fast Fold button there is no turning back, you'll be moved to the next table without any warning…

Can I view other player’s game in Fast Fold Poker?

No, not in Fast Fold Poker

Can I be in the Big/Small Blind position more than once in Fast Fold Poker?

Players cannot be three times in a raw the Big Blind or Small Blind, you will not be seated at the same position three consecutive times.

I can’t find the game on Google Play

Go to Google Play. In the home screen, press the ‘Search’ option, Type the game name in the text box and press the ‘Search’ button. The game should appear as the first result.

Game keeps trying to reconnect/not responding or freezing. What can I do?

Since this is an online game, an Internet connection is required. Start by checking your phone's network connection. Perhaps you have been disconnected and need to search for a new network. If you can’t connect through your phone provider's network, try searching for an available Wi-Fi connection. You may need to change your location in order to get better reception.
If none of the above works contact your service provider.

Is it possible to play the game from my PC?

Yes it is. You can Play Live Hold’em anytime on your Facebook account.Simply type 'Live Holdem Pro' in the search bar or use the following link: http://apps.facebook.com/liveholdem .

Are my details secure?

Absolutely! Dragonplay implements the most advanced technologies to keep your details safe, private and secure. We believe in everybody’s right to privacy and a spam-free mailbox. Therefore, we make sure that our data base is secure and that our players' emails are used for the sole purpose of logging in to the game and requesting support.

Is it possible to sell my game credits to other players?

Selling your game credits to other players is strictly forbidden. Players who engage in this kind of activity will be banned from the game.

Can I send game credits to my friends?

This option is not available. However you can always buy them a gift while playing

Is it safe to buy Gold or Diamonds?

Purchasing of Gold is done via Google Billing, which is well known for its high standards of security.

Is your game considered gambling?

Although categorized as casino games, none of our games are considered to be gambling. All Dragonplay games are played for virtual currency and do not involve gambling for real money.

How can I disable all sounds in the game?

If you wish to play quietly, simply go to the ‘Settings’ screen to set your preferred sounds requirements.

Where can I learn the basic rules of the game?

New to the game? No problem! Simply visit our How to play page, and learn everything you need to know.

How can I uninstall the game?

From your phone, visit Google Play., Search for the application and you’ll see the ‘Uninstall’ button. Another way to uninstall is from your phone menu – go to the ‘Manage application’ section and uninstall from
there.