Re: Agent statistics to be disabled for CAD

Excellent answer. It does remove all 4 real time reports from the agent, including their call record for th eday/week (from RASS), but if you are ok with that, removing the button is simple. I would copy your workflow and give it another name, remove the button and assign that workflow to a couple of test users and see how it goes.

The short answer is that you don't.... That isn't entirely true while at
the same time it kind of is, but for the most part you don't configure
the softkeys. You enable or disable them via TCL. Here is the long
answer. Be sure to read the whole thing or e...
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