Sparkcentral is transforming the way you engage with customers

ENGIE Electrabel and Sparkcentral are proud to work together

Engie Electrabel and Sparkcentral are proud to work together on a Messaging First strategy to engage and service ENGIE’s millions of customers across modern digital channels. Today we already serve clients on Facebook Messenger and we are actively replacing Live Chat with On-Web Messaging. Our collective goal is to positively impact NPS while reducing TCO of service operations.

Proven results with beloved brands

Customer Success Stories

"Within the first week of using Sparkcentral, the guest relations team at Jack in the Box was able to double the amount of conversations they were able to handle. Now the team can handle triple that amount, thanks to the native workflow of the Sparkcentral platform."

"We’ve grown Western Union’s social care requests by 50x in the last three years. Using Sparkcentral has enabled our team to scale seamlessly and focus on what they do best – caring for our customers!"

Finding the right balance between customer service and marketing on social media doesn't have to be challenging. Learn how Discover found social care and engagement success by aligning marketing and customer service initiatives.