Payment/Delivery Options

Base Miles Calculation

Additional Bonus Miles will be allocated for a journey in Business or First Class.

Any promotional bonus miles is not included in the display.

Voyager Base Miles displayed may differ from the Miles allocated in Voyager, depending on the final reservation. As a SAA Voyager member, you will receive these Miles on completion of your journey.Please ensure your Voyager number is inserted when completing your traveller details.

ABOUT TAX INVOICES

After requesting your Tax Invoice online ,a PDF document will be e-mailed to you within 72 hours,to the e-mail address provided.

If a Tax Invoice has been successfully generated from the South African Airways Tax Invoice System, the onus rests on the recipient to ensure that his/her mailbox has enough space to receive an e-mail - with a PDF attachment; and that his//her service provider or exchange server allows for delivery of such e-mails. South African Airways, can not take responsibility for undelivered e-mails due to any other reasons beyond our control including the above.

Prescribed details required from the South African Revenue Service on a tax invoices

Tax invoices must ordinarily reflect all the following details (Section 20(4)):

This is a very sensitive facet of South African Airways Cargo, and specialised care and precautions are taken to ensure that all animals big and small travel safely and comfortably.

Most pets are granted access on domestic and international flights as cargo to be transported in the cargo compartment. However the following countries do not allow domestic pets to be loaded in the cabin or to be carried as excess baggage: Hong Kong, United Kingdom, Zambia, Mozambique, Brazil, Namibia, Australia and Angola.

As a precautionary measure it is best to consult with the local embassy or consulate for more specific animal transport regulations in their countries. Certain restrictions will apply when travelling with domestic pets:

No pets will be loaded in the cabin area except where dogs lead the blind

No access to pets during flight will be permitted

Pets under the age of 8 weeks will under no circumstances be accepted for carriage by air

All animals bound for South Africa on an international flight must be carried as manifested cargo in the cargo compartment, as stipulated in terms of the existing legislation. A further restriction imposed by South African Airways on its flights within South Africa is that animals (including domestic pets) must be loaded in the cargo compartment of the aircraft.

The container must be large enough to permit the animal to stand in a natural position, turn and lie down. Containers must be nose and paw-proof, that is, all ventilation holes shall be of a size that makes it impossible for the animal to protrude its nose or paw. Containers for carriage by air will only be accepted for transport if animals are in suitable clean containers, which are leak-proof and escape-proof. It is mandatory to attach at least one IATA “Live Animals” label or tag, properly completed, to each container housing a live animal. In addition, “This Way Up” labels must be placed on all four sides of the container in the upright position. These labels are available free of charge if the animals are transported by South African Airways Cargo.

All restrictions and requirements of the IATA Live Animals Regulations must be complied with as a minimum standard for safe transport of live animals.

Customers are advised to contact the airline timeously for advice or further information.

We have the leading edge when it comes to the transportation of perishable goods to local and international destinations. Be it flowers, seafood, fresh fruit and vegetables or any other non-frozen perishable products you wish to transport, there is a cool room facility, meeting the Perishable Products Export Control Board’s (PPECB) most stringent quality criteria, available to suit your particular needs. The speed, reliability, economics and controlled conditions of carriage by air provide the ideal method of transporting perishable commodities.

Transportation of human remains is sensitive and emotional. South African Airways Cargo has thus put more effort into this service to ensure speedy and safe passage. This service is available to all South African Airways destinations and receives priority booking. It is advisable that customers consult with undertakers for information regarding health requirements.

Class 7
Radioactive materials means any material containing radio-nuclides where both the activity concentration and the total activity in the consignment exceed the values specified in the IATA Dangerous Goods Regulations, e.g. uranium, carbon-14 etc.

Class 8
Corrosives: are substances that, in the event of leakage, can cause severe damage by chemical action when in contact with living tissue or that can severely damage other cargo or the aircraft e.g. hydrochloric acid, instruments containing mercury etc.

Class 9
Miscellaneous Dangerous Goods: These are substances or articles not covered by other classes and which might be a source of danger during air transportation. These include magnetised material which might affect the flight navigational systems, and other regulated substances which might cause extreme annoyance or discomfort e.g. dry ice, asbestos, polymeric beads, engines internal combustion, consumer commodities, environmentally hazardous substances etc. All restrictions and requirements of the IATA Dangerous Goods Regulations Manual must be compiled with by all.

And you wondered how all those postcards reach you so fast? Well, they fly! South African Airways Cargo is proud to move thousands of kilograms of mail every month to over 80 international post offices. The service includes the priority carriage of mail for the following categories of mail: diplomatic mail, courier material, service mail, accompanied diplomatic mail and free baggage allowance for diplomatic couriers. Mail handling has its own department , with a sophisticated accounting software system to efficiently manage the movement of mail.