How your data is used

We will collect information from all our members to ensure that we provide you with high standards of service, and to protect your privacy. Where your information is used we will endeavour to communicate how and where we may use your data.

We may use your data in the following ways:

Processing any applications you make for financial services we offer.

Assisting you with any enquiries or complaints you may have.

Passing to approved external business partners, in order to provide you with the online banking service. Full details can be found at our Digital Banking Terms & Conditions.

For internal and external auditing purposes.

To other external parties where it is a legal requirement to do so, such as credit reference agencies or fraud prevention organisations.

For analysis to develop and improve our services to you and other members.

To generate industry statistics, however where we do so, it will not contain any information that identifies you personally.

To send you Marketing material, however, you can opt out of this by contacting us directly using the details in the “Contact Us” section at the bottom of this policy.

We will never divulge your information to another third party that has not already been mentioned, except where you have provided consent to do so.

We will retain any information we hold about you regarding the use of any of the services you are registered for, if your account is deactivated or closed, and if your registration or activation request is declined or abandoned. This information will be held for so long as permitted, for legal, regulatory, fraud, crime prevention, and legitimate business purposes.

Security

We take the protection of your information very seriously and high security measures will be taken to ensure your data is protected. All online banking activity is protected by a secure certificate using the TLS1.2 standard encryption which provides an industry standard level of security.

Cookies

To provide you with a good online journey, we will store a number of cookies on your machine, to help us associate important information with you.

External links

You may encounter links to external websites when using our website, this policy does not cover these websites and we encourage you to view each websites privacy policy before submitting any information.

Contact Us

If you want more information on how we use and hold your data, or if you think we may be holding incorrect information please get in touch on the details below and we will happily review the information we store. We will keep all the records we have on you unless you tell us otherwise.

If you would like to request a copy of all the personal details we are holding on you then please get in touch on the details below. Any request will be subject to a £10 administration fee.

If you no longer wish us to hold your personal data, please contact us on the details below. Please note that we may not be able to provide you with our services without access to your data.