Automated backups set up to Dropbox & assistance in setting up Dropbox. As long as you are hosted with a good host.
Hosting and Dropbox fees are the responsibility of the client.

After we gather requirements the mock up design is created by our graphic designer. With 2 rounds of revisions included if needed.

Template created & installed

Favicon created & installed. No extra charge to you for Webtiger to create the Favicon if needed.

Home page with hero slideshow or image.
Your home page can have 2 extra product sliders such as ‘Sale’ and ‘Popular’.

Up to 5 standard CMS pages such as ‘About’ & ‘Terms’

Webtiger will create up to 10 categories & load up to 100 standard products. You will be able to add an unlmited amount of categories & products.
Webtiger will resize up to 100 of your provided product images if they need it.
All content is to be provided by you; this includes product descriptions, images, attributes, prices, weights, postage info etc. Webtiger will help you get API information and offer assistance along the way.
Webtiger will set up your standard shipping & payments.

Funky, modern & stylish effects through out the website (eg Fade in etc)

Blog landing page.
Webtiger will also add up to 2 of your blog posts at no extra charge. All content provided by you.
Webtiger will leverage the default blog functionality of the CMS. If the CMS does not have default functionality, there may be additional costs.

Social share links with icons (as many as you need)

Site added to Google

Google analytics code added if provided by you

Best practice followed for SEO

Clickable phone numbers

Full access to the back end of the website

Up to 1 hour of training after hand over

Standard online documentation for the CMS & all extensions used throughout the website

Assistance in setting up hosting – please use a good host such as VentraIP

Basic advice on email

Extra functionality will incur additional fees. You will not be surprised by any invoices ever. We will talk about extra functionality as it arises, if it does at all.

Assistance in setting up hosting – please use a good host such as VentraIP

Basic advice on email

Extra functionality will incur additional fees. You will not be surprised by any invoices ever. We will talk about extra functionality as it arises, if it does at all.

Terms & Conditions

Full terms are attached to official documentation when you sign up with Webtiger.

Definitions of these terms & conditions

“You” or “client” or “the client” or “your” means any individual, company, organisation, agency, agent, firm, group who requests or buys any service from Webtiger

“Service” or “services” or “project” means any digital design, website design, website development, website work, website programming, website, graphic design, logo, branding, image resizing or any other service provided to you by Webtiger.

“Quote” for service or “Purchase Order” provided by Webtiger will usually contain the brief & scope of work. This will depend on the size of your project. If the project is larger, these documents may be produced as separate documents. The quote is the estimated price & outline of the job or project or service. Webtiger reserves the right to alter the pricing if the scope of the project changes.

“Maintenance” or “website maintenance” means any work provided by Webtiger at an hourly rate.

“Scope” means the specific tasks agreed upon by you and Webtiger for the project.

“Out of scope” means anything that hasn’t been agreed to as a part of the stage or project by you & or Webtiger. Anything that is not mentioned in the quote is ‘out of scope’.

“Stage” projects can be completed in stages. Stages are usually outlined in the quote. If they are not in the quote, they are out of scope.

“Invoice” means the tax invoice payable for all work completed as per our agreement in the quote.

“3rd Party” is referring to any person or group or product besides the person or group or product primarily involved in the project.

Agreement

Webtiger agrees to design and implement a website for the Client in accordance with the specifications set forth in the provided proposal.
The Client may terminate this agreement without cause only upon thirty days written notice. In the event of termination without cause, the Client agrees to pay Webtiger for all development services performed up to the date of termination. This includes the initial first deposit. This deposit is non refundable.

Webtiger reserves the right to refuse to work with terrible ISP/hosting providers. We will make it very clear to the Client if we feel we can’t work with a host.

Pricing related

Provision of Services.
Webtiger (ABN 59 432 998 631) will provide you with the services set out in the Purchase Order. Only those services mentioned will be provided by Webtiger and any amendments, add-ons or change requests must be agreed to in writing and will incur an additional cost.

Unless otherwise agreed, the client is required to pay for the project in 2 stages. The first invoice will be for 50% of the total of the quote. This is payable upon receipt of the invoice. Work on your project will not begin until this payment has been made, completed & cleared.

The second payment is required at completion of the project once the client has confirmed they are happy with the website or service. Once the client confirms they are ready for launch the final invoice is sent and payable upon receipt. Your site will not be launched & or your product will not be delivered until this invoice has been made, completed & cleared.

Any items found to be out of scope during the project life cycle will be considered billable work and additional payment may be requested by Webtiger to be paid by the client. The quote therefore may change.

Payment can be made by bank deposit or direct debit unless otherwise agreed.

All services such as but not limited to hosting, domain names, email, copyright are the full responsibility of the client & not payable to Webtiger unless otherwise agreed.

If payments are not made Webtiger may terminate the service and Webtiger reserves the right to remove any unpaid work that has been done. Services & projects will remain the property of Webtiger until full payment is received.

You must pay all charges as stated in the Purchase Order document. you will remain liable for all fees during any period when services have been discontinued or suspended due to a failure on your part to comply with these contract terms.

Any third party products or services obtained by Webtiger on behalf of the client require full payment by the client unless specifically mentioned otherwise.

30 day Warranty

Webtiger will provide a 30 Day Warranty Period that commences from the date the website is launched live.

Any website errors will be fixed within the 30 Day Warranty Period free of charge. This only applies to existing functionality. Not change requests nor new functionality. New items will be considered billable work.

Limitation of Liablity

All terms conditions, warranties, undertakings inducements and representations, whether express or implied, statutory or otherwise relating to the provision of services by Webtiger not contained in the agreement are excluded and Webtiger WILL NOT ACCEPT LIABILITY FOR ANY LOSS OR DAMAGE (INCLUDING CONSEQUENTIAL LOSS OR DAMAGE) HOWEVER CAUSED
(WHETHER BY NEGLIGENCE OR OTHERWISE) WHICH MAY BE SUFFERED OR INCURRED OR WHICH MAY ARISE DIRECTLY OR INDIRECTLY with respect to the service.

You acknowledge that websites cannot be guaranteed to be 100% error free in construction and acknowledge that the existence of errors falling short of a complete failure of consideration in the site shall not constitute a reason to terminate this agreement.

Although every effort will be made by Webtiger to develop the project within the proposed timeline, Webtiger shall not be liable for any loss, damage or delay arising from any failure to comply with this time frame. Webtiger accepts no liability for any of the following: By unforeseen circumstances or otherwise, the contract cannot be fulfilled by the project completion date, any loss profits or any consequential, exemplary, incidental, indirect or special damages arising from or in anyway relating from this agreement.

Suspension of Serivces

Webtiger reserves the right to suspend or discontinue services in any case where you fail to perform your obligations under this agreement. If payment for services is not received within the terms of payment stipulated by us the website may be taken down until payment is confirmed.

Contents of Website

Webtiger makes no representations to you concerning the content of your Website. You will be solely responsible for the content including images in/of your website. Webtiger is not responsible for proofreading any content unless specifically agreed (may incur additional fees for proof reading). If any of the images and content are not lawfully owned or licensed by the Client, explicit permission to use them must be obtained. Please use legally obtained content.

Webtiger may refuse to edit, add or use any items including images that have not been legally obtained. Please don’t steal images. Google image search results doesn’t mean ‘free images’, it’s stealing, don’t do it.

Please don’t purchase images without talking with Webtiger first. There will be image requirements such as size and orientation. Some resizing may need to be done to use images on your site. A quote for additional graphic design/image editing can be provided upon request. An outline of the graphic design that is included in your project will be in your Purchase order.

Deliverables

To complete the project Webtiger will require access to the client’s resources, information and personnel. Any delays by the Client in providing access may delay the delivery of the project. Webtiger will advise in advance if any delay may incur additional costs.

Soft Launch

Webtiger strongly encourages client to allow time for a soft launch. A soft launch allows for a smaller community of users to identify any remaining bugs not found in final testing. Once the client is happy with this they are able to market their website to their audience with confidence that it’s as bug free as possible.

Launch

The project will commence once the initial deposit of half the Purchase Order is processed. Launched once final balance is paid

Technical Support, Changes and Maintenance

Extensive queries to deal with & site maintenance will be charged at the standard hourly rates.

Ownership of the Website resulting from the Service (including graphical artwork, content, images and client-side code) will become the property of the client, after hand-over by Webtiger. The client does not have any ownership rights to source code or software copyrighted to Webtiger.

Webtiger shall be free to reproduce, use, disclose display exhibit, transmit, perform, and create derivative works of the website. Webtiger shall be free to use any ideas concepts know-how or techniques acquired in construction of sites for any purpose whatsoever.

Refunds

If you decide you no longer want Webtiger to build your website after work has commenced, there is no refund available.

If you change your mind at any stage during the project, if you have paid in full, paid a partial deposit of any amount, you will not get a refund.

If you cancel your project within 1 day of making your deposit and no work has begun you will receive an 80% refund of your deposit. Webtiger will charge a 20% admin fee. This is not
negotiable.

Standard Rates

Webtiger standard rates are adjusted each July. All costs are in Australian Dollars unless stated otherwise. All rates exclude GST unless stated otherwise.

CMS Training

Webtiger offers up to 1 hour of basic CMS training tailored to their website included at no extra cost, unless stated otherwise. This may take place in person 1:1 or via Skype | Face time or other video chat software. This is only available for 30 days after site launch. After this time training will be considered bailable hours.

Webtiger will provide links to standard online documentation at no extra cost. Webtiger will hand over any 3rd party documentation for extra software used within the website too.

Webtiger can provide extra CMS training, along with formal personalised documentation such as user manuals. Costs for training and personalised documentation are available upon request.

Bullying

Webtiger will not tolerate bullying or intimidating behaviour. So, please be polite and kind as much as possible. Webtiger will try and remember manners always too! Don’t forget that we are all ‘just’
people.

Communication between Webtiger and the Client

Webtiger will create the Client a dropbox folder for use while the project is being developed.

Please keep a back up of all your website content. Webtiger will delete this folder after site launch. This folder will contain the content for your website and other documentation.
Webtiger encourages the use of Dropbox over email as it’s more accessible.

In addition. Webtiger encourages the Client to write a new email for each issue with a meaningful email subject. Please keep email threads on topic. Please do not change email subjects ever!

Webtiger may create a project using a tool such as Asana. This will be decided on a case to case basis.

In person meetings are usually not required.

Testing

Webtiger will test your website throughout the design process and major testing before site launch.

Webtiger will ask the Client to participate in acceptance testing before launch.

The site will not launch until testing has been completed.

The site will be tested on modern up to date devices (at
the date of accepting your proposal).

Please note: If you request your site to be launched before testing all warranties are deemed void. Webtiger will not be held accountable for any bugs, errors or weirdness of any kind if you decide to launch your site against the recommendations of Webtiger.

Cross Browser and Responsive

The website will be developed as a cross-browser compatible site, for current major release (at the date of accepting your Purchase Order) of IE, Firefox, Chrome and Safari. Identical results may not be achievable due to differences between operating systems and browsers. Webtiger will aim to get the best result possible. Browsers may render pages differently.

Webtiger designs only responsive websites. For current major, up to date devices.

The website Webtiger creates will be responsive, it will scale for different screen sizes.

Be kind

There is no exercise better for the heart than reaching down & lifting people up.

Connections

Webtiger networks with sensational, talented + skilled Australian based designers + IT professionals.

Cost

Please contact Webtiger to talk about your project. Customised websites with an abundance of functionality included at no extra cost.