DELIVERY COSTS

Free Standard Shipping on orders over $200 within Australia.

Australia Standard: $8Australia Express: $15International: $30

COVID-19 DELAYS

At the moment, we are being advised that there are delivery delays throughout Australia with all carriers, this is the result of an increase in online shopping, increased road closures and less frequent flights. We are also seeing significant delays with international shipments due to reduced flights.

For more information on delays, Australia Post are sharing updates here

AUSTRALIAN DELIVERIES

All orders placed before 12:00pm AEST will be dispatched the day of purchase, to be received the next business day - in most metropolitan areas. Orders placed after 12:00pm will be dispatched the following business day and to be received within 2 working days from purchase.

Please note: For regional deliveries, please allow an extra 3-5 business days. Please feel free to get in touch with us to find out exactly how long this will take for your designated area.

Domestic orders are shipped via Australia Post or DHL. Once your order has been dispatched, you will be sent a confirmation email with a tracking number to the email address linked to your order. Your parcel can be tracked through the nominated carrier’s website. The nominated carrier will be specified in the confirmation email.

All deliveries to residential addresses must be signed for. Should you be unavailable at your provided shipping address, the courier company will advise you regarding re-delivery.

Any items returned to BY JOHNNY will be re-shipped at the cost of the customer, and we will not be held responsible for parcels that are re-directed to a local post office or alternative facility for collection.

Please ensure your delivery address is accurate, as we will not be held responsible for delayed or ‘lost’ parcels.

We endeavour to get your online order to you as quickly as possible, however, we cannot guarantee next day delivery in all cases. Our carrier services are not always seamless with deliveries, sometimes there are situations that can cause unavoidable delays.

If you happen to place your online order over the weekend or on a public holiday, the order will be processed and dispatched the next working business day. There will always be unavoidable delivery delays surrounding public holidays.

Thank you and Happy Shopping!

INTERNATIONAL DELIVERIES

Please, allow between 5-10 working business days to receive your parcel from the time you place your online order.

For all International purchases, we will use DHL's 'Express Worldwide' service to ship your order. Once your order has been shipped, you will be sent an email containing your tracking number for this parcel, so you may view the delivery progress. Progress can be checked on the DHL website: www.dhl.com

Please, be aware that some international shipments can be subject to Customs or Import Duties / Taxes once they reach their destination. In these circumstances, the responsibility falls on the receiver to pay the appropriate charges to release the goods from shipment. If you would like more information regarding customs or import duties taxes, please contact your local customs office, to receive an exact quote.

EXCHANGES

If you have purchased the incorrect size and would like to exchange it for another style or size, please contact us at info@byjohnny.com.au, within seven days from the date of delivery and you will be sent an email containing a Return Authorisation number and detailed instructions on returning your garment.

Once the garment is received and has undergone a Quality Control check to ensure the garment has not been worn, is in original condition and all tags are attached, the new size or style will be dispatched.

Returned garments will not be accepted without; a Returns Authorisation number, 'Packing List' or proof of purchase and a noted reason of return within the parcel.

Please be aware, that in the event you wish to exchange your purchase, the responsibility falls on the customer to pay the appropriate postage charges to see the garment/s returned to By Johnny for the exchange to be processed.

Customers will not be charged additional delivery fees for the sending of newly requested style/s or size/s from By Johnny to the customer.

RETURNS

If you would like to return your purchase, please contact us at info@byjohnny.com.au, within seven days from the date of delivery and you will be sent an email containing a Return Authorisation number and detailed instructions on returning your garment.

Please note: Due to health and safety reasons, we are unable to accept returns of masks.

Once a Returns Authorisation number has been issued, the garment must be sent back within seven days to be eligible for a refund, less postage. Items returned after seven days will receive credit only.

Once the garment is received and has undergone a Quality Control check to ensure the garment has not been worn, is in original condition and all tags are attached, the purchasing amount, less postage, will be refunded to the purchaser's Credit Card or Paypal account.

This process may take up to 14 days from when the garment is returned back to us, to go through all appropriate checks and channels, for refunds to be finalised.

Returned garments will not be accepted without; a Returns Authorisation number, 'Packing List' or proof of purchase and a noted reason of return, within the parcel.

All purchases made from Final Sale and Archive Sale or made using the code VFR.SS100 are not eligible for a refund, you are welcome to exchange or credit for these styles only.

Please be aware, that in the event you wish to return your purchase, the responsibility falls on the customer to pay the appropriate postage / delivery charges and potential Customs or Import Duties / Taxes to see the garment/s returned to By Johnny for the refund to be processed.

THIRD PARTY PAYMENT PORTALS

Refunds are not available on purchases made through third-party payment portals. Third Party Payment Portal transactions at BYJOHNNY.COM.AU are eligible for an exchange only.