Problem: Many of our clients have plans to improve their ability to compete in the MDU space by managing the sales and retention of multi-dwelling unit customers. In order to make better decisions and compete effectively they need accurate and timely information about those customers.

Solution: Organic People's experienced managers and process analysts are able to prepare and interpret complex contracts so they can be properly entered into the contract data repository. We then link the customer information to the contract for easy access to customer data. In addition, OP has created a process where we are able to take the customers' home pass files and scrub the address to validate or identify missing property information.

Actions: Our consultants analyze the current client contract process, create a plan for contract cleanup, develop training for the team and manage the execution of the project. Working with clients, our consultants will scrub the address base, return missing information and load the corrections into the billing system.

Results: OP has processed thousands of complex contracts and scrubbed millions of addresses, resulting in improved accuracy of client data, identification of missing data and easier access to customer data. These measures increase revenue, identify new subscribers and help MSOs retain customers by providing the accurate and timely information they need.

Sample MDU Analysis Projects:

Contract Interpretation and Entry

OP led the team in a major MSO to interpret 18,000 contracts, enter them into a data repository system and link them to the CSG billing system. Activity included complex property escalation management as well.

Contract Cleanup

OP was selected as one of the preferred vendors for MDU contract cleanup for a top MSO.

"We have thousands of MDU contracts, but prior to this project many were incomplete or inaccurate in the property management system and some were only on paper. OP interpreted the contracfts and entered them into our billing system with great accuracy, significantly improving the quality of our contracts. In the last week alone I've looked up 300 contracts and found what I needed. The information in our system is now correct and reliable."