Q: I cannot sign into RBC Express. I have received the following message: Your login ID and/or Pass Phrase is invalid or you have entered a token number when it is not required. DO NOT enter a token number unless your Service Administrator has specifically advised you that is a requirement at time of sign in to RBC Express. Please try again.

Click on the Forgot Passphrase link on the sign-in page and follow the steps to change your passphrase if necessary.

Confirm with your Service Administrator that your company has requested two factor token authentication in order to sign in to RBC Express. Do not enter a token number if this feature has not been activated.

Q: I am attempting to sign into RBC Express. I have received the following security warning: The application's digital signature has been verified. Do you want to run the application?

The RBC Express certificate has not previously been installed as a Trusted Certificate in the Java Control Panel on your PC. This certificate is required in order to run RBC Express.

Q: I cannot sign into RBC Express. I have received the following message: Sign in error. The site was unable to sign you in due to a system problem. Possible causes include profile operation failed, expired certificate of revoked ID.