{"id":"2b05e860-fd02-11e7-ad6a-05bd10e0b565","status":3,"secret":"ek0y4EGUhiXbFU0cnbAB06TuDkgCDQgQ","subject":"Assist me","email":"ui-test@shoppy.gg","message":"I am unable to open the PDF you sent me. How can I open it?","created_at":"2018-01-19 10:19:01","updated_at":"2018-01-19 10:20:06","agent":null,"replies":[]}