Administration, Business & Finance

Programme Details

Programme Name

Customer Service QQI Level 5, 5N0972

Programme Code

5N0972

Programme Aim

To provide learners with the opportunity to develop the knowledge, skills and competencies necessary to enable learners to deliver quality customer service in any industry. It is well known that strong customer service pays great dividends to an organisation's long-term stability and growth. Our programme is designed to provide participants with the knowledge and skills required to perform effectively as a representative of an organisation

Duration

6 Days

Credit Value

15 Credits

Progression

Marketing 5M2069

Specific Entry/Access and Exemptions Requirements

Participants applying for this award should hold a level 4 and/or have relevant life and work experience. Applicants will have the opportunity to advise of any special learning requirements on application/registration

Certification

QQI Level 5 in Customer Service

Assessment

50% Collection of Work, 50 % Skills Demonstration

Programme Content

Examine the principles of customers service in a range of environment

Identity key features of good customer service from first impressions to meeting customers needs