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Posted 04 August 2008 - 07:19 PM

By the looks of this the Symantec/Nortons stuff on this PC is either out of date or disabled.Let's get you a good Anti-virus & firewall:I have listed a couple of free versions of both. While these are free, they are very capable, (at least as good as Nortons & easier on your system) Please download, one of each, to your Desktop, but do not install just yet.

Remove Nortons:Double click the Norton_Removal_Tool.exe & follow the instructions.The Norton Removal Tool uninstalls all Norton 2008/2007/2006/2005/2004/2003 products and Norton 360 from your computer.Your computer may be restarted more than once, and you may be asked to repeat some steps after the computer restarts.

Now install the new firewall you downloaded earlier.

Next install the new anti-virus software.

Please allow the new Anti-virus to run a full System scan, and at the end of the process you should be able to save a scan log.If the scan report window does not have a Save as Report button (or similar), you may be able to highlight the text in the window & copy & paste it to a new Notepad file.Save it as C:\avscan.txt if you can.

I need you to post me a fresh HijackThis log to confirm correct installation of the Anti-virus and Firewall programs.

Run HijackThis:

Select the Run a system scan and save a logfile option. The logfile opens in Notepad.

sage5

Posted 05 August 2008 - 06:19 PM

Why in the world would you do that??That's just set us right back to where we were in Post #21

Please, unless you wish to continue by yourself, only perform the instructions I give you, when I give them to you.Do not install other software, do not run other scanners, do not disable any security applications unless asked to.

**Note: In the event you already have Combofix, this is a new version that I need you to download. It is important that it is saved directly to your desktop**Please, never rename Combofix unless instructed.

Download the setup package & save it as originally named, next to ComboFix.exe.

Close/disable all anti virus and anti malware programs so they do not interfere with the running of ComboFix.

Very Important! Temporarily disable your anti-virus, script blocking and any anti-malware real-time protection before performing a scan. They can interfere with ComboFix or remove some of its embedded files which may cause "unpredictable results".

Click onthis linkto see a list of programs that should be disabled. The list is not all inclusive. If yours is not listed and you don't know how to disable it, please ask.

Close any open browsers.

WARNING: Combofix will disconnect your machine from the Internet as soon as it starts

Please do not attempt to re-connect your machine back to the Internet until Combofix has completely finished.

If there is no internet connection after running Combofix, then restart your computer to restore back your connection.

Close all open windows and programs, then drag the setup package onto ComboFix.exe and drop it.

Follow the prompts to start ComboFix and agree to the End-User License Agreement to install the Microsoft Recovery Console.

Click Yes at the window labelled What's next ? to continue with the scan.

When complete, a log named C:\Combofix.txt will open.

Please post the entire contents of that log as your next reply.

** Note: Do not mouseclick combofix's window while it's running. That may cause it to stall **