While messaging is a new communication channel, it does not necessarily change the way you communicate.

Chatbots are more fun, easier to use, reduse costs and because people can talk to them, there is no need to write: a great benefit for the functionally illiterate. New technology is opening up new possibilities for voice options, as we speak.

For example, Manchester-based startup eLucid mHealth has been awarded test contracts with the NHS to provide patients with medications in a "secure, intelligent container". The natural language AI company Babylon is due to begin a trial in North London where 1.2 million people will receive medical advice from a chatbot.

So, there is a new task at hand for communication managers worldwide. They need to train their staff on writing for voice. However, while messaging is a new communication channel, it does not necessarily change the way you communicate!

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While messaging is a new communication channel, it does not necessarily change the way you communicate.