VSC 2.0 error while adding controller to provisioning and cloning

After I upgraded the VSC to 2.0 version, im not able to add the controller to the provisioning and cloning. Its erroring out by " Cannot add new storage controller, general error".

The controller was automatically detected and displayed at the VSC overview sceen and i'm able to add the controller to the backup and recovery.

I was able to add and provision the same controller with RCU before, this happens after the installation of the VSC 2.0. Is there any additional software requirement for the VSC 2.0 to work, btw vsc is installed on the vcenter server, which is a virtual machine.

Re: VSC 2.0 error while adding controller to provisioning and cloning

Hi, what I did was , after installing the VSC2.0, I reinstalled the old RCU on the vcenter. This installed and enabled the kamino plugin.

On the Solutions and Applications section you can see Netapp and RCU, add the controller through RCU.

On the inventory section , if you right click on host or cluster, you can see two netapp list. I tried it on the test setup, not on the production. I'm not sure of any conflicts between two vesion of RCU's

Re: VSC 2.0 error while adding controller to provisioning and cloning

‎2010-08-0508:59 AM

There could be any number of reasons why VSC is no longer showing a controller. The most common is that LUN or NFS mounts is no longer mapped to any of the ESX hosts being managed by the vCenter Server. Verify that the LUN or NFS Mounts is still in use, and that the ESX host is powered on and in a "connected' state". Look in the task list, did all the "Discovery" tasks complete successfully?

If none of these pan out, I would suggest you contact NetApp support. They can assist in parsing through the logs to determine what happened.

As for the NFS/MPIO settings... what errors? Again, NetApp Support can assist in determining what happened and how to rectify the error condition.