Frequently Asked Questions

Answers to Common queries.

As security and technology experts, we can help you utilize your system and service to the fullest. Here are some frequently asked questions to get you started. If you have a different question—or even a suggested addition to this section—please don't hesitate to call us at (480) 609-6250.

Who do I contact with questions regarding my bill?

For any questions regarding a bill, please call customer support at (480) 609-6250.

How do I pay my bill online?

Please visit my.Safeguard.us and create an account using your customer number and invoiced amount. You can find your customer number on the top right corner of your invoice.

Depending on your level of service, you can remotely manage your system through our mobile app. To find out if this is included in your service plan, log into my.Safeguard.us and look at your account settings. You can upgrade to include this feature by calling our customer support team at (480) 609-6250.

What should I do in the event of a false alarm?

Simply use your alarm code to silence the alarm, then call Safeguard Security’s dispatch line (480) 609-6200 and use your unique password to cancel the dispatch.

Why is my keypad showing “comm fail?”

You may have had an interruption in service. To clear this code, you will need to arm your system, trip it and let the siren go for approximately 30 seconds. Then, enter your combination to silence the alarm and your keypad should clear.

Can my pet set off my alarm?

Yes. However, Safeguard offers optional motion detectors that can be pet immune.

How do I change my four-digit security code?

This depends on what system you have. Please contact Safeguard’s service department at (480) 609-6363 for assistance.

My system’s fire panel is beeping. What should I do?

Push the silence button on the fire panel and hold it down for three seconds. Next, push the acknowledge (ACK) button for three seconds. If the beeping continues, you may require service. Please call (480) 609-6363 to speak with an agent.

How can I add additional services to my existing system?

Please call Client Services to see how we can help upgrade your equipment and services at (480) 609-6208.

Will my alarm system still work if I lose power?

Yes. In the event of a power outage, the back-up battery will activate and operate your alarm system for several hours. If your system battery is or becomes low, a low-battery signal will be sent to Safeguard’s monitoring center. Your system will also show a “low battery” indication (e.g., LOW BATT or BATT) on the keypad or frequently beep.

How can I schedule service?

If you would like one of Safeguard’s technicians to come out and service your system, please call (480) 609-6363.

If you need new stickers or signs, please email customer support at CustomerSupport@safeguard.us.

What should I do if my smoke detectors are chirping?

Safeguard smoke detectors do not chirp; they communicate directly with our central station. If yours is beeping, you most likely have a simple battery-powered (usually 9-volt) smoke detector in need of a fresh battery.

How do I set my alarm?

Each individual system has its own alarm setting sequence. To learn how to set the alarm installed in your home, please refer to your system’s user manual. If you have additional questions, please contact our customer service team at (480) 609-6208.

I am moving soon. Can I take my security system with me?

Thank you for being a loyal Safeguard customer and trusting us to keep your new home safe. Call our client services department at (480) 609-6208 to have one of our security experts help you transition to a new location and discuss any special moving offers.

Why doesn’t my phone work when my alarm goes off?

If you do not have cellular monitoring, your alarm system may communicate through your phone lines. When the system is tripped, it will seize the line for five to 30 seconds to dial our central station. Do not keep trying to dial out manually. Wait approximately one minute to give the system time to communicate. The more zones tripped, the longer the process.

Can I move a sensor?

Yes, but only on wireless sensors. Before making any adjustments, please call our service department at (480) 609-6363 and let them know you will be moving a sensor.

Service Videos

In addition to the answers above, we have created service videos for frequently asked questions. Topics include the replacement of batteries in smoke detectors, thermostats and panels, along with methods to change master user codes.