Hi experts..Today morning only I installed the Trial Version of Verilook Standard SDK.. But from afternoon its not working..Getting message "Licenses for extractor and/or matcher could not be obtained"..I have a constant Internet connection and can able to ping to the IP "69.94.73.28"..My firewall is also OFF..

And in the ActivationWizardDotNet, it shows Time left for Trial Products is EXPIRED for both Extractor and Matcher.. But today Morning only I installed the product and I hope I can use the SDK for 30 days..

MajuKumar wrote:Hi experts..Today morning only I installed the Trial Version of Verilook Standard SDK.. But from afternoon its not working..Getting message "Licenses for extractor and/or matcher could not be obtained"..I have a constant Internet connection and can able to ping to the IP "69.94.73.28"..My firewall is also OFF..

And in the ActivationWizardDotNet, it shows Time left for Trial Products is EXPIRED for both Extractor and Matcher.. But today Morning only I installed the product and I hope I can use the SDK for 30 days..

Please help..

Thanks in advance..Maju..

trial expiration can be issued by installing trial on another computer in the same network previously.

Run Activation Wizard and generate diagnostic information. Send this information to support@neurotechnology.com and we will review the situation.

Following were the steps followed for activation : > Proxy settings were done through ActivationWizardDotNet and restarted the service. > executed pg.exe -install in command prompt. > "Service registered" appeared in command prompt.

While running VeriLook samples other than the one written in C++,error is generated saying that " some components aren't installed". In C++ sample,even thgough the application opens up ,log says "Failed to obtain licenses for extractor and/or matcher! ".

This might be due to some problems with my activation process .Could anyone help

leknsandeep wrote:Hi ,Activation of the trial version was done through proxy server.Following were the steps followed for activation : > Proxy settings were done through ActivationWizardDotNet and restarted the service. > executed pg.exe -install in command prompt. > "Service registered" appeared in command prompt.While running VeriLook samples other than the one written in C++,error is generated saying that " some components aren't installed". In C++ sample,even thgough the application opens up ,log says "Failed to obtain licenses for extractor and/or matcher! ". This might be due to some problems with my activation process .Could anyone help Thanks!!!

Due to technical limitations it is impossible to use our licensing service (pg.exe) through proxy with authentication.

I have downloaded and tried the vlook demo executable under windows and we have a real interest to your SDK, especially face detection modules.

I am trying now to use the linux SDK in order to test verilook Face SDK within our existing software. I am surprised that the trial needs permanent http connection to your servers, that (in addition) has to be Direct without any proxy (even "http standard"). (I am now experciencing "NleDetectFace failed (code ~200)" error)

Our network security policies strictly forbid such connections and I beleive this is the case of many compagnies (at least, I think most of them are not able to provide a public IP to each developper).

1. Is it possible to have an SDK (especially Face Detection) with another activation method ?

2. Do you use the same policy for commercial licences ? In other words, if I buy the SDK, do I need to provide only "Direct Internet" products ?

olayaida wrote:Hi,I have downloaded and tried the vlook demo executable under windows and we have a real interest to your SDK, especially face detection modules. I am trying now to use the linux SDK in order to test verilook Face SDK within our existing software. I am surprised that the trial needs permanent http connection to your servers, that (in addition) has to be Direct without any proxy (even "http standard"). (I am now experciencing "NleDetectFace failed (code ~200)" error)Our network security policies strictly forbid such connections and I beleive this is the case of many compagnies (at least, I think most of them are not able to provide a public IP to each developper).

1. Is it possible to have an SDK (especially Face Detection) with another activation method ? 2. Do you use the same policy for commercial licences ? In other words, if I buy the SDK, do I need to provide only "Direct Internet" products ?

many thanks,

Best regardsOuss

connection to our server is only a limitation of Trial version of SDK. Full (non Trial) SDK do not need Internet connection at all.

Proxy servers with authentications are not supported, while proxy without authentication can be used for Trial version of SDK. For this you need to configure pgd.conf in such way:

AlexKilpatrick wrote:I have been having intermittent problems where I some of my calls to Megamatcher functions are failing with "module not registered" I am calling NLicense.Obtain on my inner loop, about once every 5 seconds. I can process 100 records or more before this happens.Is there any guideline on how often you need to call NLicense.Obtain?

Alex, NLicense.Obtain should be called only once before using SDK components. After SDK components are not used you need to release license.

Trial time left through proxy: Time left for trial products:MegaMatcherClient: about 4 week(s)MegaMatcherServer: about 4 week(s)MegaMatcherClusterServer: about 4 week(s)MegaMatcherClusterNode: about 4 week(s)VEExtractor: about 4 week(s)VEMatcher: about 4 week(s)

Trial time left: MegaMatcherClient: about 4 week(s)MegaMatcherServer: about 4 week(s)MegaMatcherClusterServer: about 4 week(s)MegaMatcherClusterNode: about 4 week(s)VEExtractor: about 4 week(s)VEMatcher: about 4 week(s)

kamlesh wrote:Hi,I am facing a problemWhen Ever I try to run the sampe application I recieve an error called Neurotec module not registred.

I got the same problem, i got a dongle license and i can't see how to work a sdk's sample,

¿What can i do?, it's the same error

have you configured Activation Wizard to use your dongle? If not, please do it. If you had done this, but still receiving error -200, please generate diagnostic with the help of Activation Wizard and send it to support@neurotechnology.com.

effkay wrote:I get following exception.Neurotec.NotActivatedException: One of Neurotec modules is not activated. Code: -200\r\n at Neurotec.NResult.RaiseError(Int32 error)\r\n at Neurotec.NResult.Check(Int32 result)\r\n at Neurotec.Biometrics.NMatcher.Verify(IntPtr template1, Int32 template1Size, IntPtr template2, Int32 template2Size, NMMatchDetails& matchDetails)\r\n at Neurotec.Biometrics.NMatcher.Verify(Byte[] template1, Byte[] template2, NMMatchDetails& matchDetails)\r\n at HOOFMAN.Form1.button1_Click(Object sender, EventArgs e)Can you please help to sort out this issue?ActivationWizard is running, apparently fine, and following are the diagnostics: ...

could you check what string Licenses.FacesMatcher contains. It should contain "SingleComputerLicense:MegaMatcherServer".

narva8916 wrote:i got the verifinger add-on, i want my application support wsq format, but first i want to try with the trial version, but i don't know how to install and activate this add-on please help me

BSS add-on trial version for VeriFinger 6.1 SDK is available for download. It will require Standard or Extended version of VeriFinger 6.1 SDK installed. For installation: just copy the contents of zip archive on top of already installed VeriFinger 6.1 SDK Trial.

BSS add-on trial version for VeriFinger 6.0 and earlier VeriFinger versions is not available.

narva8916 wrote:i got the verifinger add-on, i want my application support wsq format, but first i want to try with the trial version, but i don't know how to install and activate this add-on please help me

BSS add-on trial version for VeriFinger 6.1 SDK is available for download. It will require standard or extended version of VeriFinger 6.1 SDK installed. For installation: just copy content of zip archive on top of already installed VF 6.1 trail.

BSS add-on trial version for VeriFinger 6.0 and earlier VeriFinger versions is not available.

narva8916 wrote:Hi, i got a problem implementing add-on functionality, when i tried to save an image in .wsq format appears the next message: "One of Neurotec modules is not activated. Code: -200"i already install the BSS ADD-ON, in the activation Wizard application appears like "Activated"

According to diagnostic information all required licenses are available on your computer.Make sure you are obtaining Extractor license in program before trying to open that image.

Also you can try to open it and extract by using one of our tutorials.

and after a while there comes a message box and says, "IO Error in one of Neurotec modules. Code: -14".What is its meaning? How can i solve that? I am sure that C:\Program Files\Neurotechnology\VeriLook 3.3\bin\Win32_x86\Activation\ActivationWizardDotNetTrial.exe is running.

This must be because licensing service is not running in your system, you can check it task manager process name is "pg.exe". ActivationWizard only helps to start licensing service and it is not required for it to run all the time. Just make sure you have done activation acording to Activatio.pdf document.

Thanks for the answer, but it's somehow solved when i tried to debug same code again after a while, even if i don't know why. I guess it must be an issue from neurotechnology servers. And pg.exe was also working.

I've been trying to setup my clusters using linux with no success, I created a .LIC file for the computer I want to run the node on using the id.gen program, when I run the run_pgd.sh I get the following:run_pgd.sh: starting pgd...

according to the script then I should get the log, but I get no log. the LOG variable in the script is set to a valid path.

gnikeht wrote:I've been trying to setup my clusters using linux with no success, I created a .LIC file for the computer I want to run the node on using the id.gen program, when I run the run_pgd.sh I get the following:run_pgd.sh: starting pgd...

according to the script then I should get the log, but I get no log. the LOG variable in the script is set to a valid path.

gnikeht wrote:I have that on MM3.0, but I need to run this on 2.1...will the 3.0 work on 2.1?

gnikeht wrote:I tried using the MM3 script but it's only for 64 bits.

diagnostic_report.sh should be in bin/linux_x86/Activation directory of MegaMatcher 2.1. If you do not have it, then it means that you have an outdated version of MegaMatcher. In this case, please download a newest one update of MegaMatcher 2.1 and run diagnostic_report and send all information about your issue to linux@neurotechnology.com.

currently I using Verifinger 6.1 SDK. I try to detect the fingerprint device, U.Are.U 4500, but this error occur when I tried to start capture, "One of Neurotec modules is not activated. Code: -200".Thanks.

qilisiang wrote:Hi,currently I using Verifinger 6.1 SDK. I try to detect the fingerprint device, U.Are.U 4500, but this error occur when I tried to start capture, "One of Neurotec modules is not activated. Code: -200".Thanks.

I'm having problems registering a Digital Persona finger scanner on a computer. I'm using Verifinger 5.

I select "Single Computer License"Enter in the serial numberClick GenerateWindows pops up an error stating "id_gen.exe has stopped working"Click okThe verifinger activation wizard displays an error message "Failed to generate ID. Please check if you entered serial number correctly"I've tried different serial numbers and the response is always the same.

I'm having problems registering a Digital Persona finger scanner on a computer. I'm using Verifinger 5.

I select "Single Computer License"Enter in the serial numberClick GenerateWindows pops up an error stating "id_gen.exe has stopped working"Click okThe verifinger activation wizard displays an error message "Failed to generate ID. Please check if you entered serial number correctly"I've tried different serial numbers and the response is always the same.

Below is the diagnostics information...

Hello,

are you logged as Administrator, when trying to use the Activation Wizard?