Terms and Conditions - Web Check-in

The below terms and conditions apply to Jet Airways flights

Jet Airways Booking reference (PNR) is a six letter code provided at the time of reservation. It should be entered in a format such as ABCDEF

Guests will receive e-Boarding Pass (Web and Mobile Boarding Pass) on their preferred email address. With the Mobile Boarding Pass, Guests should reprint to a manual boarding pass from a Kiosk located next to the check-in counters at select airports before the counter closure.

For international flights, Guests would need to visit the check-in counter with their boarding pass print outs no later than 60 mins prior departure to exchange this copy for a manual boarding pass. Please note, Check-in counters at Dubai airport will close 75 mins prior to departure.
Web check-in guests who have not reported to the airport 75 minutes prior to departure, will be offloaded from the flight and have their seats released for guests on standby.

Boarding gates close 25 minutes before flight departure for domestic and international flights. Please clear Security checks at least 45 minutes before flight departure for domestic routes and 60 minutes before flight departure for international routes

Please read the notes printed on your boarding pass carefully.

Web check-in is currently available for:

Jet Airways and Travel agency bookings

Individual and Group bookings with a maximum of four segment(s)

Guests holding a confirmed, valid eTicket only

Guests departing from an airport which is online with our check-in system

For easy identification, the seat map will also indicate the Emergency exit, Non-Reclining Emergency exit, Companion Seat and Non-Reclining seats.

Guests who check-in on Emergency seats are bound to be governed by the rules of the Emergency exit seats as given below

Guests travelling on Emergency exit row seats must understand oral and written Hindi or English and be able and willing to carry out evacuation procedures in the unlikely event of an emergency

These seats are not allowed for:

Senior Citizens

Guests with reduced mobility

Visually / Speech impaired guests

Expectant Mothers

Guests under 15 years of age, including guests with infant

Guests requiring an extension seat belt to occupy a seat

Sick guests

Jet Airways reserves the right to reseat guests already seated (checked-in using Web Check-in) on Emergency exit seats in order to comply with safety regulations.

For a group of guests booked in a single PNR with a mix of JetPrivilege members with various JetPrivilege tiers, guests will be checked-in based on different frequent flier status. With this facility, each guest holding a confirmed eTicket will be able to Web Check-in individually as per the table below.

**Between 24 to 2 hours prior to departure for direct flights to and from Amsterdam, London, Paris and Toronto. Between 4 hours to 2 hours prior to departure for direct flights to and from SAARC, ASEAN and Gulf(except Bahrain and Abu Dhabi). Between 48 to 2 hours prior to departure for flights departing from Abu Dhabi and Bahrain.

***Between 48 to 4 hours prior to departure for direct flights to and from SAARC, ASEAN and Gulf.

Note:

We request all guest(s) to check-in well before counter closure. Guest(s) reporting at the check-in counter(s) after the specified closure timing mentioned below, will be unable to complete their check-in procedure.

Guest travelling with check-in baggage can visit our bag drop counter for quick bag drop access. Please click here to see the list of airports that have the bag drop facility. For other stations guest can proceed to the check-in counter with their e-Boarding Pass.

Once the e-boarding pass is printed:

Guests must proceed to the airport with a printout of both the copies (Agent copy and Customer copy) along with a valid photo identification document (mandatory).

The Credit / Debit Card used to purchase the tickets will have to be produced at the time of check-in. If the holder of the card is not the guest, then the guest should possess the following:

A photocopy of the Credit / Debit Card, which will have to be self-attested by the card holder, authorising use of the card for purchase of ticket

This photocopy should also contain the name of the guest, the date of journey & the sector on which the journey is made.

If the guest fails to comply with these conditions, Jet Airways reserves the right to deny the guest(s) from boarding.

If the guest has any check-in baggage, the bags will have to be presented along with a valid photo ID to our airport check-in counter well in advance of the boarding time.

All check-in timelines followed currently at the airport will be applicable for Web check-in as well. In case guests have excess baggage to pay for, an Excess Baggage receipt will be issued.

Gate no-shows will be offloaded from the system during the Missing Guest exercise at the airport.

If the guest forgets his e-Boarding pass on verifying his identity, a fresh boarding pass will be issued at the check-in counter.

Guests who wish to visit the Lounge (at select airports) will have to collect the Lounge Card from the check-in counter.

After generating the eBoarding pass, if there is any flight delay or flight disruption, the boarding pass can be re-printed and the revised timings will be reflected on the new boarding pass

Guests are requested to note that enhanced security measures will be implemented at all airports due to which there may be congestion at security check counters. In order to avoid flight delays due to these additional security measures, it is requested that all guests (tele check-in and self checked-in) report early to the airport.

Due to security requirements, Mobile Check-in guests will need to have their travel documents verified at the airport.

Guests with check-in baggage or who require special assistance are requested to report to the counter well in advance, to provide sufficient time for check-in.

Additionally Guests can visit the following Jet Airways touch points to make changes:

Airport / Curb side counter: Can cancel/offload or change a seat preference. A new boarding pass will be issued against a photo id. All changes or re-check-in must be done 2 hours prior to departure.

Contact centre: Can cancel or change a seat preference.

Please note that after any of the above changes are exercised, the previous boarding pass will become invalid.

In the event a guest reports late, Jet Airways may have to reallocate their seat which may result in missing the flight. Reservations are subject to cancellation if the guest is not on board the aircraft at least 25 minutes prior to departure. All existing no-show rules, terms & conditions, cancellation & baggage rules and allowances apply.

If the guest does not report at the boarding gate at least 25 minutes before departure then the guest will be offloaded from the flight as per the current procedure used at the airport. The guest will be liable for gate no show charges.

It is mandatory to produce a Web Check-in boarding pass for security clearance as well as for boarding. A valid Photo identification (Official Government issued photo identification, Driving license, Election photo identification, Passport (for international guests), and Photo credit card) may be requested any time at the airport. Guests travelling with infants are requested to carry a valid document as proof indicating the infant's age.

Proxy check-in is not allowed.

Re-printing of a boarding pass is available on the Web for a guest who has checked-in earlier through other check-in channels including tele check-in.