AUSTRALIA DELIVERY OPTIONS

REST OF WORLD DELIVERY OPTIONS

Rest of World Standard Delivery – Up to 2 weeks – £14 (Free for orders over £100)

Rest of World – DHL Express – 3 to 6 working days- £28

*If you are ordering from outside the UK or European Union local taxes and import duties may be applicable and payable when the delivery reaches the specified destination. You are responsible for payment of any such taxes and import duties. Please contact your local customs office for further information before placing your order. We cannot predict their amount or have any control over these.

**Please note! In the rare instance that your delivery is very heavy we may contact you for extra delivery costs.

DISPATCH TIMES

If your order has been accepted, we will dispatch your order as quickly as possible Monday to Friday. Orders placed after 1pm on Fridays will be dispatched the following Monday. For any orders placed over the weekend, these will be processed the following Monday.

TRACKING

Once your order has been fulfilled we will send you a confirmation email to the address you entered in your order. If you selected an express courier option, this will include your unique tracking number to track your parcel. You can track the progress of your delivery from despatch to delivery.

Returns Policy

We hope you love everything you order, but in case you don’t, not to worry. We will happily accept returns for unused merchandise in its original condition at time of purchase for up to 30 days from purchase date.

For items purchased on www.tillyandjasper.co.uk, we offer a full refund (with the exception of gift wrapping and shipping expenses associated with the order) if they are returned in their original condition within 30 days of purchase.

If in the unlikely event your product has a manufacturing defect, please contact us at support@tillyandjasper.com or call us on 020 7193 6913. We are here to help and resolve any concerns Monday through Saturday from 9am GMT to 6pm GMT.

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