Resolved -
Dear valued customers, we would like to inform you that the international network connectivity has been fixed. The root cause of the issue was a heavy DDoS attack which caused intermittent packet loss within our international line.
Dec 6, 12:37 UTC

Investigating -
We experience network issue in our Perth, Australia location. Some customers may experience packet loss. We are doing our best the resolve the issue in short notice.
Dec 6, 11:22 UTC

Completed -
CloudSigma would like to inform you that the planned scheduled maintenance of our API in Zurich was completed. The actual maintenance took 40 minutes in total. During that time the API was intermittently not accessible for a total of around 30 minutes.

All support activities was conducted under the direct supervision of CloudSigma’s devops staff.

IMPACT:
There were no impact on already existing customer’s virtual machines, hosts, network accessibility and/or any other running services. During the maintenance customers was not able to perform any calls to the API, directly or through the web interface (panel) for around 30 minutes. Also a brief interruption on the web interface occur.

While it is important for CloudSigma to perform maintenance such as this to ensure the quality of our services, we try to do everything possible to minimize any inconvenience to our customers. We appreciate your patience and welcome any feedback.
Nov 28, 06:06 UTC

In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 28, 05:00 UTC

Scheduled -
CloudSigma would like to inform you that we are planning to do scheduled maintenance of our API in Zurich. The actual maintenance is scheduled to take no longer than 60 minutes in total. During this time the API may be intermittently not accessible for a total of around 30 minutes.

All support activities will be conducted under the direct supervision of CloudSigma’s devops staff.

IMPACT:
There will be no impact on already existing customer’s virtual machines, hosts, network accessibility and/or any other running services. During the maintenance customers will not be able to perform any calls to the API, directly or through the web interface (panel) for around 30 minutes. Also a brief interruption on the web interface might occur.

While it is important for CloudSigma to perform maintenance such as this to ensure the quality of our services, we try to do everything possible to minimize any inconvenience to our customers. We appreciate your patience and welcome any feedback.
Nov 21, 15:44 UTC