Use a questionnaire as a guide for acquiring
useful information during exit interviews.

INTRODUCTION

In Chapter 6 we learned about four types of interviews typically associated
with employees: coaching, counseling, grievance, and disciplinary. In addition to these, there are four more kinds of employee-focused interviews that
deal specifically with assessment and change in status: performance evaluation, internal change, termination, and exit.

Throughout this chapter we explore these four additional forms of
interviewing by visiting with Roger, a customer service representative at
Glad's, Inc. We first meet Roger during his formal performance evaluation;
later, we experience his attempts to post for a job change; following that,
we sit in with him on his termination interview; finally, we hear what Roger
has to say about his experiences as an employee of Glad's during his exit
interview.

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