"Happy we made the switch to Muster"

Commentaires: We have been very satisfied with Muster and are glad we made the switch from our previous vendor where everything was a la carte and the customer service was non-existent. Muster has been very attentive to our needs and the software itself is great. We've recommended Muster to several other non-profit organizations in our area because of our good experience with it.

Avantages: We like how easy it is to use and that the price includes everything -- each feature is not a la carte.

Inconvénients: When we first subscribed there were some kinks to be worked out particularly around loading lists, but those have been addressed.

Provenance de l'utilisateur

Publié le 31/07/2018

Charles M.

Organizer

Politique publique, 2-10 employés

Temps d'utilisation du produit: plus de deux ans

Note globale

5/5

Facilité d'utilisation

4/5

Fonctionnalités

4/5

Support client

5/5

Rapport qualité-prix

5/5

Probabilité de recommander le produit

9/10

Provenance de l'utilisateur

Publié le 04/04/2017

"Muster is a Must-have"

Commentaires: We began using Muster in its early days as a tool for us to build a grassroots advocacy organization. Before Muster, we used MailChimp, which is great for sending email, but it doesn't provide the key functionality of calling your list to specific, political action and then tracking the outcomes. Muster was absolutely critical to our success when, last year, our city council passed the final vote to begin building rapid transit infrastructure for our city. Now, as our organization grows and matures, Muster's features allow us to keep our supporters engaged and keep our officials on the right track.

Avantages: Muster is great for the following reasons:
Excellent underlying data that makes segmentation and targeting your list simple.
The team is fantastic at supporting their product.
Sending quick updates is easy.

"Effective Advocacy Tool"

Commentaires: Using Muster has increased our reach on issues that matter most to our members. Our members find it easy to click through the prompts and customize their message to legislators, and they are able to easily share the Action Alerts among their networks as well.

Avantages: Muster is an effective tool for engaging our association membership to participate in advocacy activities and engage their elected officials. With a few simple clicks, it makes it easy for people in our network to reach out and advocate.

Inconvénients: There is not a way to modify the text in the messages we send to legislators—ie, bolding certain phrases, italicizing legislation, or bulletin key takeaways. This is disappointing that the letter the legislator receives is not eye-catching in that way, where they can easily pull out the key features of the message.

Réponse de l'éditeur

envoyé par Muster le 27/02/2020

Kadi,

Thank you for your wonderful review and we appreciate the feedback! We always want to ensure the deliverability of constituent messages which is why we made the choice to limit the styling for them.

We look forward to continuing to serve the Michigan Federation for Children and Families and making it easier for your supporters to connect with their legislators.

Best,
Corey @ Muster

Provenance de l'utilisateur

Publié le 21/11/2019

Megan W.

Digital Strategies Manager

Relations gouvernementales, 2-10 employés

Temps d'utilisation du produit: 1 à 5 mois

Note globale

5/5

Facilité d'utilisation

5/5

Fonctionnalités

5/5

Support client

5/5

Rapport qualité-prix

5/5

Probabilité de recommander le produit

10/10

Provenance de l'utilisateur

Publié le 27/02/2020

"Best Investment to Date"

Commentaires: WONDERFUL. Customer service has been so quick, thoughtful, and solution-oriented.

Avantages: The ease of use for me to create action alerts, the ease of use for the members of our organization to send targeted emails - it's been a game-changer for us.

Inconvénients: I wish there was an email template I could send out to our contacts asking them to update their home AND business address. Explaining that they'll only receive the alerts if they're a match with our targeted group.

Réponse de l'éditeur

envoyé par Muster le 02/03/2020

Hi Megan!

Thank you for the glowing review and insightful feedback. As we continue to iterate on Muster, we will look for ways to make that process easier for you and your supporters. As of now, the best way to go about retrieving/updating addresses would be to send out an email broadcast with the Muster contact form linked. We think there are ways we could make this easier though and will work to bring them to life.

We've loved partnering with the Virginia Retail Federation and look forward to continuing to serve you the best we can!

Corey @ Muster

Provenance de l'utilisateur

Publié le 27/02/2020

Andrew M.

Communications Director

Services juridiques, 2-10 employés

Temps d'utilisation du produit: 1 à 5 mois

Note globale

5/5

Facilité d'utilisation

5/5

Fonctionnalités

4/5

Support client

5/5

Rapport qualité-prix

5/5

Probabilité de recommander le produit

10/10

Provenance de l'utilisateur

Publié le 05/06/2017

"We needed a simple and straightforward 'contact your legislator' tool. We got that and more. "

Commentaires: We increased our grassroots lobbying presence from practically non-existent to one of the most active groups in the state of Iowa. We also grew our activist network 4-fold, with the help of a lot of online ads that drove new activists to the action page.

Avantages: It's very simple, you can begin using it almost immediately after signing up, and you can track and monitor every email/letter/phone call you produce. We signed up thinking we would only use the email action tool to get members of our organization more involved in grassroots lobbying. Instead, we used every tool available and grew our activist network 4-fold (with the help of a lot of online advertising to drive people to the action page).

Inconvénients: When you create a new email action for users to click on and contact their lawmakers you can edit the landing page (which describes the purpose of the action and some talking points) but not the form letter. So if you want to freshen up a form letter you have to create a new email action. This was just a minor inconvenience.

Provenance de l'utilisateur

Publié le 05/06/2017

Robert M.

Executive Director

Organisme politique, 2-10 employés

Temps d'utilisation du produit: 6 à 12 mois

Note globale

5/5

Facilité d'utilisation

4/5

Fonctionnalités

4/5

Support client

5/5

Rapport qualité-prix

Sans note

Probabilité de recommander le produit

8/10

Provenance de l'utilisateur

Publié le 28/10/2019

"Political Action is Easier"

Commentaires: We are a professional association working to pass state legislation and this is the first political action software we have used. So, far it has been going very well and the learning curve for the system is very modest. As we build our database of contacts, we're also gaining confidence in our ability to efficiently and effectively mobilize our members to contact key legislators at just the right time.

Avantages: Muster is very easy to use and the ability to identify contacts by legislative district is extremely helpful. The ability to create Calls to Action with accompanying message templates looks very promising and will get much more use as we get closer to the upcoming legislative session.

Inconvénients: While this system will identify contacts by legislative district, it doesn't currently identify the legislative district of an individual contact. We understand that is likely to be added in the future and will be much appreciated.

Provenance de l'utilisateur

Publié le 28/10/2019

Brandon C.

Director of Communications and Outreach

Gestion d'organisme à but non lucratif, 2-10 employés

Temps d'utilisation du produit: 6 à 12 mois

Note globale

4/5

Facilité d'utilisation

4/5

Fonctionnalités

4/5

Support client

5/5

Rapport qualité-prix

5/5

Probabilité de recommander le produit

8/10

Provenance de l'utilisateur

Publié le 17/04/2019

"Enables Advocacy Engagement with Members at a Reasonable Rate"

Commentaires: A positive experience. It's less expensive than some of the other options out there and it gave us what we needed to increase advocacy engagement with our members.

Avantages: It gives us the ability to engage with our members making it easy for them to contact state representatives and officials about issues important to our industry. The interface was simple and not too complicated as well.

Inconvénients: It has limits. There's a need to recreate the campaign when you want to resend. In some cases, there's also an issue with proper district borders as it pulls from map coordinates and they can sometimes be slightly off. For example, I'm right on the border with another district so it didn't display my own district properly. This isn't a common problem but it does happen sometimes and they're working on it.

Provenance de l'utilisateur

Publié le 17/04/2019

Karen B.

President & CEO

Gestion d'organisme à but non lucratif, 2-10 employés

Temps d'utilisation du produit: plus de deux ans

Note globale

5/5

Facilité d'utilisation

5/5

Fonctionnalités

5/5

Support client

5/5

Rapport qualité-prix

5/5

Probabilité de recommander le produit

10/10

Provenance de l'utilisateur

Publié le 29/08/2019

"Muster Testimonial"

Commentaires: the ability to easily communicate legislative issues with the membership.

Avantages: Muster is the best advocacy software product I have seen or used. The ease of use for both the Chamber and the end-user through the Action Center allows us to engage our members and the community in issues that impact our area

Inconvénients: i can not think of anything at this time

Provenance de l'utilisateur

Publié le 29/08/2019

Andrew K.

Communications Director

Gestion d'organisme à but non lucratif, 13-50 employés

Temps d'utilisation du produit: 6 à 12 mois

Note globale

5/5

Facilité d'utilisation

5/5

Fonctionnalités

4/5

Support client

5/5

Rapport qualité-prix

5/5

Probabilité de recommander le produit

10/10

Provenance de l'utilisateur

Publié le 23/03/2017

"Fits this niche calls to action better than anything else; support it top-notch"

Commentaires: We use Muster primarily to get our members to contact their legislators when its in session -- e-mails for the most part. The ability to target not only by district, but specific *committees* is extremely helpful. (We'd rather not bombard every senator and rep with messages if we can help it.) It's still fairly new, so there are features that aren't yet implemented... emphasis on "yet." Just about everything we've suggested is already planned (and might even be released by the time you read this). And that goes to the question of customer support. We once had to wait about 15 minutes for an e-mailed support question and that's the longest we've ever waited. That kind of fast response is typical. That's something to keep in mind. If you're curious about a feature, ASK. Don't just rely on these reviews; the Muster folks are incredibly responsive. Bottom line: Highly recommended.

"Very user-friendly "

Commentaires: Muster offers an effective means of connecting your constituents to members of Congress with easily drafted and distributed messages. The team is easily accessible and helpful when responding to questions. As a DC lobbyist with more than ten years of experience in government relations, I strongly recommend it.

Avantages: The ease of setting up your own "grassroots" broadcast, and the list management features make it easily manageable.

Inconvénients: When targeting smaller groups of congressional members, it would be helpful if Muster could allow you to select or "de-select" specific members of Congress by alphabetizing by last name.

Provenance de l'utilisateur

Publié le 02/07/2019

Lisa G.

Executive Director

Transport routier/ferroviaire, 2-10 employés

Temps d'utilisation du produit: plus de deux ans

Note globale

5/5

Facilité d'utilisation

5/5

Fonctionnalités

4/5

Support client

5/5

Rapport qualité-prix

5/5

Probabilité de recommander le produit

9/10

Provenance de l'utilisateur

Publié le 04/04/2017

"Muster Makes our online Advocacy Possible"

Commentaires: Our organization has worked with Muster since its startup and they continue to adapt to customer needs. I have worked with other e-advocacy firms and nobody compares to Muster's attentive customer service! They would probably answer my call for help at 2 a.m.! They are reasonably priced and easy to use. I like that they provide for contact with local elected officials as well as federal and state because they are so grassroots oriented.

Inconvénients: Almost anything I have recommended to improve the product has been implemented. Muster appreciates the advice of the practitioners!

Provenance de l'utilisateur

Publié le 04/04/2017

Utilisateur vérifié

Advocacy Manager

Relations gouvernementales, 13-50 employés

Temps d'utilisation du produit: plus d'un an

Note globale

4/5

Facilité d'utilisation

5/5

Fonctionnalités

4/5

Support client

5/5

Rapport qualité-prix

5/5

Probabilité de recommander le produit

8/10

Provenance de l'utilisateur

Publié le 03/04/2019

"Muster: Best Bang for Your Buck"

Avantages: I love that Muster is so affordable! It makes advocacy software accessible to smaller organizations.

Inconvénients: In 2019, the committees list in Muster broke and hasn't been fixed the last time I checked. This used to be a huge time saver for me, so I hope it resolves soon.

Provenance de l'utilisateur

Publié le 03/04/2019

Jo M.

Executive Director

Gestion d'organisme à but non lucratif, 2-10 employés

Temps d'utilisation du produit: 6 à 12 mois

Note globale

5/5

Facilité d'utilisation

5/5

Fonctionnalités

5/5

Support client

5/5

Rapport qualité-prix

5/5

Probabilité de recommander le produit

8/10

Provenance de l'utilisateur

Publié le 27/02/2020

"Very Helpful Tool"

Commentaires: Great experience and happy to have this tool for our members

Avantages: Easy to use, accurate database, simple and effective

Inconvénients: A bit of a learning curve on the definitions of broadcasts

Réponse de l'éditeur

envoyé par Muster le 03/03/2020

Hi Jo,

Thank you so much for the fantastic review and feedback! We're thrilled you find Muster so easy-to-use as that has always been a top priority when creating tools. Ease-of-use will continue to be a top priority here at Muster, and we look forward to continuing to serve NDASA.

Best, Corey @ Muster

Provenance de l'utilisateur

Publié le 27/02/2020

Kyle A.

Director of Government Affairs

Relations gouvernementales, 2-10 employés

Temps d'utilisation du produit: 1 à 5 mois

Note globale

5/5

Facilité d'utilisation

4/5

Fonctionnalités

4/5

Support client

5/5

Rapport qualité-prix

5/5

Probabilité de recommander le produit

10/10

Provenance de l'utilisateur

Publié le 25/02/2020

"Game Changes"

Commentaires: The customer service is what sets this product apart!

Avantages: The functionality is a game changer for trade associations and Chambers of Commerce.

Inconvénients: Once an action alert is closed, you cannot clone it for a new situation. It would be nice to be able to clone closed ones or be able to save form sections of content.

Réponse de l'éditeur

envoyé par Muster le 27/02/2020

Kyle,

Thank you so much for the incredible review! We're very excited to have the Fredericksburg Regional Chamber as a customer. We pride ourselves on excellent customer service and making sure you're successful in all your advocacy initiatives. The feedback is always appreciated, and we look forward to providing you even more tools in the future. If you need anything, don't hesitate to reach out!

Best,
Corey @ Muster

Provenance de l'utilisateur

Publié le 25/02/2020

Brian C.

Executive Director

Gestion d'organisme à but non lucratif, 2-10 employés

Temps d'utilisation du produit: plus de deux ans

Note globale

4/5

Facilité d'utilisation

4/5

Fonctionnalités

3/5

Support client

5/5

Rapport qualité-prix

5/5

Probabilité de recommander le produit

8/10

Provenance de l'utilisateur

Publié le 04/04/2017

"Great tool for association advocacy communication"

Commentaires: As an association executive director, I've been using Muster a little over two years with great success. It is a very affordable alternative to other similar resources in the marketplace and the customer service is outstanding. I recommend any association that needs advocacy communications, especially on a budget (an who isn't?) give them a try.

Christina B.

"Great way to connect your contacts with their elected officials "

Commentaires: Working with Muster has changed my organization's approach to advocacy efforts. We can now offer our contacts an efficient and effective way to reach their elected officials. The software is easy to use on our end and also easy for our contact list to use. We have seen our advocacy list grow at an impressive and consistent rate since integrating Muster into our website. The Muster team also provides excellent customer service. They are quick to respond if an issue or question should arise. They are also willing to listen to our needs and figure out ways to integrate new ideas that can help our advocacy efforts grow into their software updates. Highly recommended.

Provenance de l'utilisateur

Publié le 30/03/2017

Kelly P.

Assistant Director, Member Engagement

Agriculture, 501-1 000 employés

Temps d'utilisation du produit: 6 à 12 mois

Note globale

5/5

Facilité d'utilisation

5/5

Fonctionnalités

5/5

Support client

5/5

Rapport qualité-prix

5/5

Probabilité de recommander le produit

9/10

Provenance de l'utilisateur

Publié le 15/06/2017

"We've had a great experience with Muster and the Muster Team!"

Avantages: We love that the Muster Team is always listening to our feedback and trying to accommodate our needs, even if they are only specific to our organization. We really like that capability of out of constituency contact. We typically ask our members to contact committees, which means they may not necessarily be constituents of those legislators. Other advocacy software companies don't allow that, but we're happy Muster does.

Inconvénients: The extra fee for tracking phone calls. For our needs, we'd really prefer just to have Muster provide the phone numbers of legislators to our members for those who'd rather make phone calls vs. email or Twitter.

Provenance de l'utilisateur

Publié le 15/06/2017

Joe L.

Sr. Operations Manager

Hôpitaux et soins de santé, 2-10 employés

Temps d'utilisation du produit: 6 à 12 mois

Note globale

5/5

Facilité d'utilisation

5/5

Fonctionnalités

4/5

Support client

5/5

Rapport qualité-prix

5/5

Probabilité de recommander le produit

9/10

Provenance de l'utilisateur

Publié le 12/08/2019

"Affordable and Effective Advocacy Software "

Avantages: Ease of use for admin and user, customer service experience, covers the basics for organizing communicating succinct messages to federal officials

Inconvénients: List upload functionality via CSV is a bit clunky if you're pulling from a database, though I believe they have SSO option.

Provenance de l'utilisateur

Publié le 12/08/2019

Kelly C.

Note globale

5/5

Facilité d'utilisation

5/5

Fonctionnalités

5/5

Support client

5/5

Rapport qualité-prix

5/5

Probabilité de recommander le produit

Sans note

Provenance de l'utilisateur

Publié le 04/04/2017

"Excellent grassroots mobilization platform"

Commentaires: I've used several voter/grassroots mobilization platforms, but couldn't be happier to have moved my association to Muster in the past year. The user interface is clean and intuitive. The email blasts and action alerts are easy to compose, and our members find them appealing and user-friendly. Muster's customer service is also phenomenal - they quickly respond to help requests and are always open to software development suggestions to continue to improve the platform. GREAT software.

Provenance de l'utilisateur

Publié le 04/04/2017

Elaine E.

Note globale

5/5

Facilité d'utilisation

5/5

Fonctionnalités

5/5

Support client

5/5

Rapport qualité-prix

5/5

Probabilité de recommander le produit

Sans note

Provenance de l'utilisateur

Publié le 23/03/2017

"Muster has helped our organization engage with our members"

Commentaires: Since we've started using Muster, we've had much better response from our members when we send Action Alerts or ask them to engage with their legislators. It is helping us with our advocacy in an easy, streamlined way.