Salon Policies

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Salon Guarantee - Studio E is committed to your satisfaction. If for any reason you are not happy with your services, simply contact one of our managers and we will arrange for you to come back in. We ask that you call us within 7 days of your original appointment.

Reservations – To ensure stylist's availability we recommend you pre-book your next appointment. Although we know unforeseen circumstances may arise that would prohibit you from giving us proper notification for missing appointments, 24 hours notice of appointment changes is requested. Please allow us to reserve all visits services with a credit card.

Guest Cancellation – We request the courtesy of a 24-hour cancellation notice for all salon services. Cancellations of less than 24 hours will be charged a 25% fee. No shows will be charged a 50% fee.

Salon Information – We suggest that you arrive 10 minutes before your appointment. If you are a first time client a short profile will be completed prior to service.

Late Arrivals – We regret that we may not be able to accommodate late arrivals. You may not receive your full service booking. We ask if you are going to be late, please call our salon and we can estimate at that time, if your appointment needs to be rescheduled.

Cell Phones – Out of consideration of all Studio E guests, please limit your use of cell phones.

Gift Certificates – Gift certificates may be redeemed for services or retail products only. Gift certificates will not be replaced if lost or stolen. A gift certificate may not be purchased in conjunction with any special offer or discount and may not be redeemed for cash.

Returns – If you have purchased a product that is not working for you and need to exchange it, please do so within 14 days. As always, Studio E guarantees your satisfaction.

Children – Although we enjoy servicing children, we cordially request that you refrain from bringing your children along for your appointment if they are not having services done. As we feel it is an unsafe environment for children when not directly supervised by an adult.