The substance been communicated

What does the communication term channel mean?

The medium which a message travels

What does the communication term noise mean?

Communication barriers that DISTORT the clarity of the message

What does the communication term feedback mean?

Checks how succesful we have been in transferring our messages as original intended

7

What does high richness channel mean for communication? Give example.

a high richness channel means for communication that their is substance in the information been interpreted. For example, face to face provides us with verbal and physical communication. Very effective.

8

What does low richness channel mean for communication? Give example.

it means that the information is difficult to decode. Little verbal/ physical medium which makes it hard to obtain clarity on info

9

Give example from the lowest channel to the highest richness channels.

Name the 5 negotiation tips. Use 5 stages as a guide.

Network Ties & Key Roles, name the 3 key terms associated with this

1) Central Connector - Linked to the greatest amount of people2) Boundaru Spanner- Link one network with another3) Peripheral Specialist - People with specialized expertize that can be drawn upon even though usually independet. IT specialized

20

Describe Strong & Weak Ties

Strong Ties- Can obtain information and emotional supportWeak Ties- Can obtain solely information and NO emotional support

21

Power & Politics..... Define Power.

Power is the capacity that A has to influence the behaviour of B, so B acts in accordance with A's wishes.

22

Power& Politics - Define - Dependency

B's relationship to A, when A possesses something B needs

23

Bases of Power - Define - Coercive power

Power based on fearBe indirect when utulizingUse if absolutely neccesaryInformal/formal

24

Bases of Power - Define - Reward Power

Power based on the ability to provide benefit/rewardFormal/informal

25

Bases of Power - Define - Legitimate Power

Power based on a persons realtive position in the organizational hierachy

26

Bases of Power - Define - Expert Power

Power based on a persons experience & knowledge - Power can diminish if given out

27

Bases of Power - Define - Referent Power

Power based on been seeing as socially attractive or when others identify this with this person

28

Bases of Power - Define - Informational Power

Power based on data/knowledge that you need

29

Evaluating The Bases of Power - How do people respond (3)?

1) Commitment - the person is enthuastic about the task2) Compliance- begrudgenlty does task, minimum effort3) Resistance- The person is opposed to to the request & tries to avoid.

30

Dependency: The Key to Power-What 3 things do you need for someone to be depended of you

1) Importance2) Scarcity3) Non-substituable

31

Strategic Contigency Model of Power- How do people & organizations gain power and what three things must be done by an individual to gain power within an organization?

You must gain power to address the major problems and issues faced by organization.1) Reduce the uncertainty of an organization2) Be irraplaceble3) Control the decesion process by setting parameters on acceptible solutions