Privacy Policy

PRIVACY AND COOKIE STATEMENT

Your privacy is important to us. Here you can find useful information on how your data and details are protected when you supply them to us.

IN SUMMARY

Your privacy is very important to us. We will never misuse or sell your data to anyone. We ensure any data we hold is stored securely. We use cookies to improve your experience on our website.

FULL STATEMENT

This privacy policy sets out how Africa Sceneries uses and protects any information that you give Africa Sceneries when you use this website or our app.

Africa Sceneries is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using our services or our website, then you can be assured that it will only be used in accordance with this privacy statement.

Africa Sceneries may change this policy from time to time by updating this page and you should check this page to ensure that you are happy with any changes. This policy is effective from 26 May 2012.

WHO ARE WE

Africa Sceneries is a privately owned Uganda company specialising in tailor-made and luxury tours, safaris and holidays in East Africa

Any personal information provided to or gathered by us is controlled by Africa Sceneries Ltd (“Africa Sceneries”, “We”, “Us), a company registered in Uganda.

DATA SECURITY

Data security is of the utmost importance to us and we are committed to ensuring information we collect from you is secure. In order to prevent unauthorised access or disclosure, we have put in place physical, electronic and managerial procedures to safeguard and secure the information we collect online and offline.

WHAT INFORMATION DO WE COLLECT

Information that you provide to us when registering on our website, completing a booking form, filling response cards, subscribing to mailing lists, entering competitions, participating in market research and when contacting us both on and offline including:

Name, address, contact information including phone and email

Subscription and demographic information such as preferences, interests, age and family information.

Information relating to quoting and booking a travel service, including information regarding family and travel companion(s) such as names, emergency contacts and special service needs, such as any disability or medical or dietary restrictions (which may disclose your religious beliefs), passport information, dates of birth, insurance information, visa information, nationality and country of residence.

We do not store financially sensitive information such as credit card numbers, bank details or security numbers.

Information automatically received by us when you use the website, access our marketing information or contact us by email or phone including: Browsing, purchase and search history. We may also use software tools such as Google Analytics to measure and collect session information, length of visits to certain pages, repeat visits and page interaction information (such as clicks and mouse movements).

The domain and IP address that your computer uses to connect to the internet; your computer, browser, operating system, internet connection, referral information, search terms and other standard information collected by default by tools such as Google Analytics.

Telephone information including phone numbers, call duration and call recordings that we use for training and quality control.

Third party information about you from other sources which we may add to our account information. For example we update address information using data from the Mail “Change of Address” File, which we may use to correct our records.

WHAT WE DO WITH THE INFORMATION WE GATHER

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

Internal record keeping, auditing and regulation purposes.

We may use the information to improve our products and services.

We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.

We may use the information for marketing purposes to display adverts on our or other websites based upon your prior visits to our website, preferences and contact with Africa Sceneries.

We may use your information to contact you for market research purposes.

We may use the information to personalise and customise the content of our website according to your interests.

We may contact you by email, phone or mail unless requested otherwise.

HOW WE USE COOKIES

A cookie is a small text file that is stored on your computer or other device when you visit a website. They are very widely used in order to make websites function properly, or more efficiently, as well as provide information to the owners of the site.

Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages people find useful and which not. A cookie in no way gives us access to your computer or any personal information about you, other than the data you choose to share with us. Africa Sceneries uses cookies to collect information about your usage of our website. This helps us to give you the best possible user experience.

Third party vendors, including Google, show Africa Sceneries adverts on sites on the internet and use cookies to serve adverts based on a user’s prior visits to our website. Users may opt out of Google’s use of cookies by visiting the Google advertising settings page.

By using the Africa Sceneries website, you imply consent to the use of cookies. However, if you do not consent to the use of cookies, please ensure that your browser or computer/device is set to reject or prompt before accepting third party cookies. This may prevent you from taking full advantage of the website.

WHO ELSE MAY SEE YOUR DATA

In order to respond to your holiday request or booking we may need to disclose some of your information to our partners including:

We only pass on information that is required in order to fulfill the booking or enquiry, such as name and address to delivery companies and name and passport information to airlines.

In order to maintain and understand our data as accurately as possible to give you the best possible guest experience, we may occasionally use the services of external specialist companies for data cleaning and data analysis. In this case we only use carefully selected companies within the Uganda and data is protected by a non-disclosure agreement and data is not stored after any work has been completed.

Please be aware that due to the nature of our business and of the internet, information and data you provide may be transferred outside the country where it is submitted to us. If you are submitting information or data from a country within the East African Community (EAC) it is possible that it may be transferred outside the EEA, where data privacy regulations may differ from within the EAC.

Advanced Passenger Information (API) is required by many countries prior to arrival (or departure). API information includes personal identity information such as name, passport details, visa information, nationality, transit and destination data. Airlines and transport companies are required to transmit this information by law and data entry is requested at the time of ticket issue. To comply with these regulations Africa Sceneries passes the relevant information to the transport companies who transmit the information to the relevant authorities.

CONTROLLING YOUR PERSONAL INFORMATION

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so.

You may choose to restrict the collection or use of your personal information in the following ways:

You may unsubscribe using the links on our marketing emails or you may contact us to unsubscribe for any or all marketing activity by email on info@africasceneries.com

You may update and request details of any personal information which we hold about you by contacting our data manager at any time.

If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the address below. We will promptly correct any information found to be incorrect.

LINKS TO OTHER WEBSITES

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting third party sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

CONSENT

By using this website, you accept this privacy policy. By providing your personal data, you consent to the use, processing, storing, transferring and disclosing of your information and data referred to in this policy statement for the purposes set out in this privacy policy statement.