Example below shows the typical location of the serial number and make and model.
Dec ESN, MEID (cdma), or IMEI (gsm). XBOX / PS3 / Wii / DSL / DSI Serial will be located on the back or bottom of the housing.

SHIPPING PROCESS
Send your device and battery only. Do not send your charger, battery door, SIM card, controllers, power adapter, audio video cables or memory card. We are not responsible for any additional items. Carefully package your device in a small box or padded envelope, and request delivery confirmation or tracking number. You may want to insure package for your safety. We are not responsible for any lost or damaged items during shipping.

REPAIR PROCESS
We will contact you within 24 hours of receiving your device to provide you with an estimate. Upon your approval, authorized repairs will be made to your device. We will contact you via courtesy call or email to verify repairs have been made and provide payment options. Once payment has been received your device will be shipped immediately via priority mail with delivery conformation. If you decide not to repair your device a $6 return shipping fee for cell phones and $15 for game consoles will be charged. A general diagnostic fee of $15.00 will be applied to all non-repairable phones. Payment is due within 14 days from repair completion or Cellular Repair Plus LLC will take possession of the device indefinitely.