Urchin WebAnalytics Software is discontinued and is no longer supported. All Urchin documentation applies only to the Urchin product as it was at the time of discontinuation, and does not apply to any Google Analytics products or services.

The error "Authentication Error - can't grab global
config from
db. (6006)" is usually due to a permissions problem during
installation. You should first complete setup by generating
the
configuration settings appropriately. Then, run the Urchin
inspector
and let us know the results if any additional errors or
permissions
problems are indicated. The inspector can only be run from
the command line in the
~/urchin/util/ directory and should be run as as follows
to restore permissions to thier proper state.

Windows-> inspector.exe -r

Unix----> ./inspector -r

MacOSX--> sudo ./inspector -r

What should I do if that does not fix the probem?

Restart the Urchin services and try to login again. If you
are still unsuccessful, then export your configuration (see
below) and
check for existing profiles, tasks, log files, users, etc.
If none are present, then it is safe to restore the
configuration. However, if you are able to see profile and
other configuration items mentioned above, please open a support ticket and send us your exported
configuration and inspector results for further review.

Restart Services cd to the ~urchin/bin/ directory and
run 'urchinctl restart'

Configuration export cd to the ~/urchin/util/
directory and run 'uconf-export -f config.txt.' This will
create a text file called config.txt containing your
configuration settings.

Configuration Reset

Resetting of the configuration should only be done if you
are working with a new installation of Urchin and do not yet
have any saved configuration data. Performing the next
steps will rest your configuration to its initial state
without any profile, user, or other related settings.