Dynamics CRM functionality is now a part of Dynamics 365, a suite of intelligent business applications. This blog covers the Dynamics 365 Customer Engagement apps and all supported versions of Dynamics CRM.

White Papers: Managed IT for CRM

I am pleased to let you know that the following Managed IT articles are now available via TechNet and MSDN. As a result, these and future documents will now be available to our audience via MS Downloads, TechNet, and MSDN. In addition, all white papers and technical articles developed by CRM UA are now consolidated in TechNet and MSDN under Technical Articles.

IT and Administration – Content covering topics of specific interest to implementers and system administrators

Managed IT – Content covering topics of specific interest to system engineers and architects

These articles are designed to provide technical information of specific interest to Engineers and Architects planning and supporting Microsoft Dynamics CRM-based business solutions in Managed IT environments.

Special thanks go out to Inna Agranov and Amy Langlois for their assistance in helping me make this happen.