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Program Assistant – Brooklyn ACT Team

CASES

Description

Reports to: Team Leader

Locations: Downtown Brooklyn

Overview: The Brooklyn ACT Team is a newly designed team. The team provides mobile community based mental health treatment to promote the recovery and community integration of 68 adults with serious mental illness and co-occurring substance use disorders living mainly in Brooklyn. The Program Assistant is an integral staff member providing administrative, reception, and coordination support to facilitate the effective operation of the team. The program assistant must be comfortable having contact with consumers that come into the office and must be proficient in the use of electronic health records. Specific responsibilities include:

· Support staff with communication with HRA, Medicaid, MCOs and consumers to enroll, address spend-down issues, and eligibility;

· Conduct electronic charting audits to ensure all documents are completed and available for team to complete monthly Medicaid billing;

· Run electronic reports to support the Team Leader to manage oversight of documentation;

· Coordinate with the Biller and the Billing Manager to ensure monthly billing can be submitted timely and all issues are resolved when denials are received for bills submitted to Department of Health and MCOs;

· Support the team in coordination of up to date information in electronic medical record about consumers pharmacy;

· Support team leader, staff and psychiatrist in communication with Managed Care ensuring documentation is faxed and transmitted to MCOs to authorize services and medications;

· Assist with tracking of Health Home enrollment and submit reports to Health Homes on participant status as needed, and communicate with Biller and Billing Manager on payment that should be submitted to the Health Home;

· Manage service dollar petty cash account in accordance with CASES’ policy and procedures for distribution and reconciliation metrocards and cash for consumer purchases;

· Process check requests for the program;

· Provide culturally competent support in accordance with CASES policies; and

· Perform other duties as required by the Team Leader, Directors of Adult Behavioral Health programs, and executive staff.

Qualifications

· Bachelor’s Degree Preferred (BA, BS);

· At least 2 years of administrative experience in direct service program;

· Exceptional communication and organizational skills, including excellent phone demeanor and direct communication skills with consumers and family members, government agencies, and agency staff;

· Excellent diplomacy, poise and social skills to deal with consumers facing a range of problems including serious mental illness, substance abuse, crisis and stress;

· Ability to operate with purpose, urgency, and accuracy in a fast-paced deadline-driven environment;

· Must maintain confidentiality and have the ability to exercise a high level of judgment/discretion;

· Knowledge and proficiency of MS Word, Excel, PowerPoint, and possess a willingness to learn new electronic medical programs as needed;

· Good sense of humor, and

· Spanish speaking is a plus.

Benefits: Here at CASES we offer benefits that will assist you in making the most of your career and your life. Our programs include health and wellness insurance which is offered through Aetna. A retirement 403(b) plan is held with Principal, education, and training. Additionally, our portable ancillary benefits are offered through Aflac, Legal Shield, and ADP Flexible spending account; which is then deducted through payroll along with commuter benefits, additional short-term disability, cancer, additional income protection, hospitalization coverage, and identity theft protection.