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Why wont the update for my pandigital work? i`m in the final stages of the install but volume button doesnt work. Hi i think the volume button on my device doesn`t work and so I can`t complete the final steps of the pandigital novel update from the website. What do i do?

"Pandigital customer support..."

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Pandigital Customer Support:
To correct your problem we suggest performing a factory data reset on your device. Please tap on the settings icon, from the settings menu select Privacy. Tap Factory Data Reset, you will be asked to confirm your selection, once this has been confirmed your device will reboot. When the device boots up you will need to reset the date and time settings, your WiFi connection, and sign in to your Barnes & Noble account to re-download your eBooks. I have included specific steps for setting up your device below:
1. Tap on the Settings icon which is a hammer and wrench located on the application quick launch menu at the bottom of the screen.
2. Tap "Date & Time"
3. Set the correct date
4. Set the correct time zone
5. Set the correct time
***
Then you will need to connect to your wireless network:
1. Go into Wireless Settings
2. Make sure that the box next to WiFi has a green check-mark
3. Under WiFi networks and tap on the SSID or network name
4. If there is a lock next to your network that indicates there is a password. Please type in the password for your network in the empty field if needed.
 A WPA/WPA2/WEP hex or key is a type of password for a wireless network. To connect to your network you must put in your network`s password. The password is generally established when you set up your wireless network. Wireless passwords are case sensitive. If you are unsure of your password you will want to contact your internet service provider or the router`s manufacturer.
5. Tap on Connect
If it does not connect try the steps below:
1. Is the reader seeing your network but not connecting? If so we`ll need to locate the MAC address on your reader. From the home menu, tap on settings. At the bottom of the settings screen you will see About Device. On the next screen you will need to tap on Status.
2. In this tab you will see the MAC address listed. It will look like a code of letters and numbers similar to this: 06:a8:t8:2d:34:01. Write this address down.
3. Call your router manufacturer and ask them to manually add the MAC address to your router. This should let you connect.
If you do not see your network at all in the list, it is possible that you have a hidden network. To determine if your network is hidden you can call your router manufacturer and ask them. If your network is hidden, you can choose to make it un-hidden or simply add it manually by tapping on the Add WiFi Network button. The settings you will need to manually set up your network can also be obtained from your router manufacturer.
***
After you have connected to your network and set the date and time you will be able to sign in to your Barnes and Noble account to download your eBooks. I have included an overview of the new BN application.
· The "B&N" app will now act as your library, bookstore, and the place to download books.
· "My Library" will now act as "My Library".
· The B&N Bookstore tab will be where you purchase books.
· The B&N Library is where you will find all of the books on your account to download.
Follow these instructions to download a book into "My Library":
1. Navigate to the B&N app, then tap on "BN Library"
2. Sign into your Barnes and Noble account, any book on that account will appear after syncing to your account
3. Tap "download" on the desired book
4. When the download is complete that book will appear under the "My Library" tab
Tip: If you would like to view the options of a book from the "My Library" section simply tap and hold on the desired book, after a few seconds an option window will pop up. In this window you will have the options to delete, rate, create a new bookshelf, or add the selected book to a different bookshelf.
As long as an eBook remains on your Barnes and Nobel account you will be able to re-download that title for free.
We apologize for any inconvenience this may have caused you. If you have any other questions or concerns please feel free to call our support line at 1-800-715-5354. Our support hours are Monday - Friday 9:00am - 6:00pm Central Time and Saturday 9:00am - 3:00pm Central Time.
- Pandigital Customer Support -.

markfromsouthshore said: What if I`ve downloaded an app, let`s say in this instance, "Cracked screen free" which seemed like a cute Idea at the time, that simply doesn`t work? I only want to delete the 1 app why do I have to lose them all simply to be rid of 1?

"On the pandigital black pn9 ereader..."

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On the pandigital black pn9 ereader, you have to do a complete reset by holding the on/off button simultaneously with the volume up button for 10 seconds or until you see the green power light come on. as soon as the green power light comes on, let the buttons go and the ereader will be reset and should work Ok.

"I plugged the usb connector to my computer and that finally unfroze it!!..."

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Finally!! I was able to solve it beyond the non-working solutions of holding poer button, or holding power button plus volume button. I did not want to detach the battery because I did not want to void the warranty. I plugged the usb connector to my computer and THAT finally unfroze it!!

Someone said: What you do is on the back of the Pandigital Novel, is a logo saying pandigital; what you do is pull it back and you will see the battery. Unplug the redwhiteblack wire, then take out the battery. Wait for 10-15 minutes then put back in. Good as new!
Good luck, ~Techno Helper

Someone said: so glad I found this! Mine wouldn't turn on. This does work. The back is difficult to get off and the battery has double stick tape holding it in so I was afraid I was breaking it but it's all back together and charging!!! So far so good, thank you Techno Helper.

dsnillo said: You don't have to remove the battery. Just disconnect the connector for a few minutes. Be very careful when you pull the connector out - it requires a fair amount of force, but the wires are fragile.

Why wont the update for my pandigital work? i`m in the final stages of the install but volume button doesnt work. Hi i think the volume button on my device doesn`t work and so I can`t complete the final steps of the pandigital novel update from the website. What do i do?

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