“The return policy is as competitive as Crescent Harbor Modern’s pricing,” said Tim Fossett, President. “If for any reason you would like to return the fixture(s) you ordered, you can do so with no restocking charge minus the cost of the free shipping charges.”

Although descriptions and dimensions are clearly marked for each Crescent Harbor Modern product, the company realizes that minds and design needs change. To this end, all the client needs to do is simply:

Email the company promptly (customerservice@crescentharbormodern.com) to receive a return merchandise authorization (RMA) code

Return the item within 21 days of receipt

Ensure the item is in resalable condition

Ensure the item has not been installed in a home or business

Return the item in its original packaging

Return shipping fees are the responsibility of the purchaser unless the item arrived damage, in which case Crescent Harbor Modern will pay the return shipping fees. The company recommends inspecting the order as soon as it arrives and contacting them within 10 days if the fixture is damaged. Note that the item must be repackaged it in the original packaging in order to be replaced.

Clearance goods, sale items, special orders and trade/volume orders, as well as items that are sold in quantities of greater than 10 or where the aggregate sale price exceeds $2,000 are exempt from this return policy.

The return policy is easy to follow and a welcome relief in the world of online shopping. “We know that consumers want a great experience online,” said Fossett, “and that can be difficult when you need to return something. We stand behind Crescent Harbor Modern’s products and make your online shopping experience a pleasure, even if you need to return or exchange an item.”