This information is provided "as is" without warranty or any kind, either expressed or implied, including, but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement. In no event shall RehabEngineer.Homestead.com or Michael Papp be liable for any direct, indirect, incidental, punitive, or consequential damages of any kind whatsoever with respect to the service, the materials and the products referenced in these documents. This applies to all pages on this web site.

A "jig" was designed for Sandy which she uses to open the mail. All envelopes are first slit open by a machine (completed by another co-worker). Sandy slides the envelope onto her jig and the pops it open. This movement slits the envelopes requiring her to only use one hand for the task.

Production Issue:

Although the jig made it possible for Sandy to use one hand for opening envelopes, production was still an issue for the bank. The task was further analyzed, and a task analysis developed which limited the number of times Sandy actually manipulated the envelopes. Initially, she completed the task by completing the following steps:

Initial Task Analysis: (done using one hand)

Pick up envelope and slide on jig.

Pop open the jig.

Lay envelope on the table.

Close the jig.

Open envelope.

Take out checks and bill statement.

Put checks and bill statement on table.

Pick up envelope.

Throw envelope away.

Pick up checks and insert into the bill statement stack onto pile of statements.

Observation of Sandy completing the job duty showed that she was picking up and putting down the envelope too many times. Since she is slow to open and close her and, this was creating a problem with production. A new task analysis was designed to create efficiency of movement.

New Task Analysis: (done using one hand)

Pick up envelope and slide on jig

Pop open the envelope

Shake out the contents.

Throw envelope away.

Pick up checks and insert into the bill statement

Stack onto pile of statements.

In the new task analysis, Sandy was asked to pick up the envelope and do as much of the task as possible before putting it down. By limiting the number of times that she had to open and close her hand, Sandy was able to increase her production.

Issue

Sandy needed to sort bills by those which included checks and those that did not. Those bills which did not have a payment were sorted into a pile and a number had to be kept as to how many were in the pile. Using a pen or pencil for this task was too difficult for Sandy.

Solution:

A counter was purchased and placed into a stand to stabilize it. Sandy used the counter to record how many bills came in each day without a check.

**Note:

This is not a case study I wrote, and I do not know its origin. It just showed up one day in my email. I am including it because it is a great illustration of a task analysis being used to determine accomodations.