Noticeboard

Video Consultations

Coming to Aberfeldy Medical Practice on 1st June 2020 we will have video consultations available. The links are all on our website. There is a link telling you about this service and a link which you will click on to access the service for your appointment.

Triage

In an effort to deal with the high volume of appointment requests we are introducing a triage system for same day requests to ensure you are seen by the most appropriate healthcare professional at the right time.

If you are requesting a same day appointment, including urgent or home visit please call the practice between 8am and 9am. Our reception team will need to ask you to provide a brief description of the issue and take your telephone details so that a doctor can call you back before 10am.

The doctor will assess your health needs and direct you to the most appropriate health professional such as a doctor, nurse, pharmacist or advise you of self help. You may not always need to see a doctor, or the doctor may be able to help you over the phone. In the event that you need to be seen then the doctor will allocate one of the ‘on the day appointments’, or if your problem is more routine or on-going you will be offered one of our pre-bookable slots.

The doctor will attempt to phone you on the given contact number once. The doctor cannot leave messages on answer phones owing to patient confidentiality issues.

Requests for routine appointments will not be triaged and can be booked by telephone, online or in person at the reception desk.

Cancelling your Appointment

If you are unable to attend an appointment with one of the doctors or nurses, please telephone reception staff at the appropriate surgery. By giving us as much notice as you can you are helping us to make sure that someone else is given your slot.

NHS Inform SELF HELP INFORMATION

NHS inform is Scotland's national health information service, which is available on line and over the phone. The site includes an a-z of health conditions, Common health questions, Health Zones which provide more detailed information on topics like cancer, screening, mental health, bereavement palliative and more.

Health A - Z

Everything you need to know about illnesses, tests, treatments, operations and services. Find out more

Common Health Questions

Find answers to Common Health Questions. Not able to find what you are looking for? Ask a Health Information Advisor . Find out more

Support Service Directory

Information on Local and National groups & organisations that can help you with any health or well-being problem. Find out more

Changes for NHS Inform website for 2017

The website www.nhsinform.scot has been redesigned with the needs of people first and foremost, bringing a range of new content and features to help people manage their own health and wellbeing and to make positive choices. Visitors to the site can use the digital tools to tailor the information, making it more personal for each individual.

The site includes enhanced features to help make it more accessible and personal:

Info for Me is a personalisation tool which enables people to bring together everything which is relevant to them into a single place, which can be easily shared, printed or saved.

National Services Directory: all the health and social care information from across Scotland in one place, making it easier for you to get the right information about your local services.

Self Help Guide: fully revised, updated and aligned to the 111 service the new Self Help Guide allows you to check your symptoms online and get advice to manage your condition or signpost to the right service.

Browsealoud is a feature that makes the website more accessible with speech, reading and translation tools.

Webchat access is available throughout the site.

People who choose to talk to the health information team can call the service on 0800 22 44 88 (8am-10pm) every day.

The enhanced search function means all relevant content will be presented easily and quickly.

People can use the website to interact with other users and professionals around specific conditions in community forums to support self-management.