We have just posted a new Talking Call Centers video on our Call Center Channel on YouTube, featuring Rosetta Carrington Lue, the deputy managing director who oversaw the city of Philadephia`s launch of the 311 service. During the interview with John Cockerill Senior Call Center Consultant and President of The Taylor Reach Group, Rosetta discussing the challenges with implementing Philly311 as well as industry trends and opportunities. You can view the video here