How do I sign up to receive an e-mailnotification when my package is shipped?Yes, as long as we have your proper e-mail address. When you place your vial order, we will automatically send you an e-mail notification with a link to track your shipment.

Will all clients receive an e-mail notification of the shipment of their package?We recommend all clients accept the e-mail notification. If you prefer not to, all you have to do is let your Client Services Representative know you do not want to receive the notification at the time you place your order.

When can I start tracking my package?On the day your package is shipped, you will receive an e-mail message confirming your package shipment. The e-mail message will contain your FedEx tracking number and your reference field (your order number). You may then visit the FedEx website to check the shipping status of your package.

Please note that there may be a lag time between receiving youre-mail (when the packages have been prepared for shipment by CCB),and when FedEx picks up the package and enters it into their system. When you check with FedEx, if the package is not yet in their system, you will be instructed to "try again later".

Can I have the shipment notification sentto more than one e-mail address?Our system is limited to one e-mail address per account. FedEx does allow you to forward your tracking results to three additional people.

Can you send an e-mail notification to myphysician?We can send the e-mail notification to any address that you select.There is, however, a limit of one e-mail address per shipment. Thee-mail address must be provided by the owner of the account.

Can I change my e-mailaddress?Your e-mail address can be changed each time you place an order. Please speak with our Client Services Representatives (866-927-9622) when you place your specimen order.

Can I receive an e-mail notification ifthe account is in my physician's name?E-mail notification for orders placed by physicians is determined by the physician's office. There is a limit of one e-mail address per CCB account and they will most likely send it to their office.

What should I do if I don't receive ane-mail message?Please contact our Client Services Department (866-927-9622) immediately. We will ask you to verify your e-mail address with us.

Will I still receive an e-mail message ifI cancel my order?If you cancel your order before the day of shipment, you will not receive an e-mail message. If you cancel your order on the day of shipment, you will receive a shipment notification e-mail message and then a second e-mail notification that the shipment has been cancelled.

Can I sign up for e-mail shipmentnotification online?For security reasons, shipment notification via e-mail can only be requested when you call to place your specimen order.

What steps have you taken to protect myconfidentiality?California Cryobank has taken a number of steps to protect our client's confidentiality when using the e-mail notification system. As stated in our Confidentiality Policy, we never exchange or sell client information. Your e-mail address is entered into a FedEx system that resides at California Cryobank. The message does not refer to the contents of the package or why it was sent.