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I booked online. When I got there I was not welcomed, just processed. The girl at the front desk couldn't find my reservation, so as a customer service representative, she huffed and puffed and looked annoyed. Was it me? Was she having a bad day? Does she hate her job? I'm not sure but I was glad I had my...

The beds were something I would have seen at a trash bin, the air condition smelled of mold ,there was no bed skirt, old worn out box springs exposed,in need of updating, the lobby was horribly hot when I checked in at 7 said laundry was being done, don't think I will stay again

We were so disappointed! My family stayed there to attend my grandmother's funeral (2rooms). They charged us for three and claimed we had a late checkout when we left to go to the funeral which was at 9 am. Unbelievable!! Refused to refund the additional charge! We fully believe they took advantage of us coming in from out of state.

We booked this hotel for a girls trip. The owner is awesome! Friendly, helpful, and customer focused. He went out of his way to make sure we were comfortable and had everything we needed. Some cosmetic improvements could be made but its not a bad place to stay. I believe the hotel has recently changed owners so as time goes...

We enjoyed our stay. Had no problems.Room was clean and comfortable. The staff was professional and courteous. We would stay here again when in the area. Shuttle service to the casino was $5 one way. $10 is way better than getting a DWI after a night of drinking and gambling. For events like the Kansas concert we went to see,...

My husband and I along with 6 other couples booked rooms at this hotel for a birthday party at the nearby casino. I was told they had a shuttle service and that it was included. This was the primary reason for booking a room so no one would have to drive.
1) We arrive at the hotel and check-in. I...

We stayed here Dec 5. This hotel is the worst hotel I have EVER stayed in. Carpet was filthy, sheets were dirty, we asked for clean sheets, the clean ones were stained. There were kids staying here for a football tournament the same weekend and it was SO loud and noisy. Just overall disgusting. We left itching, I'm pretty sure...

wonderful staff great location wonderful place. would recommend! This hotel is located mins away from cypress bayou casino.. the hotel also have a shuttle service which is a plus.. I REALLY ENJOYED MYSELF

it looks like there is a great improvement in the quality of the rooms and service from the last time i was here
my family and i really enjoyed our stay the rooms are quite and clean
breakfast was good the service from the front desk ppl was very helpful

Room was great! Very little outside hall noise, close to Cypress Bay Casino, clean rooms would recommend staying there and I plan to stay again when in area. Check in time was minimal and staff friendly. Had to call prior to arrival for information and staff was courteous.

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