Application opens with a blue box or within a Citrix Receiver box in background

When clicking on the application icon, the application opens within a blue Citrix Receiver box. When trying to minimize and maximize the application it stays within the box.

When I try to log into the hosted Raiser's Edge / Financial Edge / Education Edge, a blue box appears instead of the login prompt. Users may also see 9 tiles of the database screen open within the blue box and the tiles will flash when users mouse over to select the database name.

Article
Number:105506

Products:

Education_Edge_EE

Financial_Edge_FE

Raiser_s_Edge_RE

Change the window size for your applications:

Log into the Blackbaud Hosting Services page

Click Settings at the top of the webpage

In the User Experience section, change the "Window Size" dropdown to "No preference" or set to seamless if utilizing multiple monitors

Click Save

Launch the Hosted application

Additionally, if utilizing multiple monitors, ensure the text size (DPI) or Scale and layouts settings of each monitor are the same:

Right-click an open area of the Windows Desktop, from the menu choose ‘display settings’

Select each monitor and ensure the percentage is the same across all monitors

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