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Garuda Indonesia: An Introduction

Garuda Indonesia is the flag carrier of Indonesia and a member of the SkyTeam alliance. Flew for the first time in 1949, now Garuda Indonesia flies to 40 domestic and 36 international destinations. Previously known as Garuda Indonesian Airways, this airline offers three types of flight class, which are Economy Class, Business Class, and First Class. Thanks to its huge dedication to the aviation industry, Garuda Indonesia has been named World’s Best Regional Airline by Skytrax.

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Garuda Indonesia E-ticket

Garuda Indonesia e-ticket is an eligible proof for booking an Garuda Indonesia flight. Show your e-ticket during check-in at the Garuda Indonesia counter at the airport, or use it for self check-in (at the airport or online), to get your boarding pass.
If you have not received your e-ticket within 60 minutes after payment is completed, please contact Traveloka Customer Service.

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Service & Facilities

Garuda Indonesia Rating

based on 552 reviews

Service standard: Full Service

Garuda Indonesia Seat Class

Economy Class

Garuda Indonesia’s Economy Class was named by Skytrax as World’s Best Economy Class in 2013, a result of the airline’s efforts in providing maximum comfort to its economy class passengers. As well as spacious legroom, the seats in Economy Class are equipped with in-flight entertainment and a reclining backrest. Particularly in Boeing 777-300ER aircraft, Economy Class passengers also get additional facilities such as footrest, USB port and power outlet in every seat.

In-flight Meal

Garuda Indonesia serves in-flight meals to passengers on flights longer than 60 minutes. In Economy Class, passengers get to enjoy a variety of Indonesian, Western, and Asian menu, paired with a wide selection of hot and cold drinks. For Economy Class passengers traveling on flights of 60 minutes or less, Garuda Indonesia will provide a selection of snacks and mineral water. However, passengers can still taste Garuda Indonesia’s main meal menu during the flight by pre-booking it at least 24 hours before their flight schedule.

Business Class

With a width of 21.2 inches (around 54 cm), Garuda Indonesia’s Business Class seats can be reclined to a fully flat 180-degree position to ensure passenger’s comfort. Every seat is equipped with a personal storage, a USB power outlet, and a 15-inch touchscreen LCD with innovative eX2 Panasonic in-flight entertainment system. There are 38 staggered seats in Garuda Indonesia’s Business Class with direct aisle access for each seat and a seat pitch of 43 inches (around 109 cm), so passengers can enjoy their flight with maximum privacy. Business Class passengers will also be provided with a hypoallergenic pillow in a cotton cover, comforting furtex-plush duvet, and a L’occitane amenity kit (for Business Class Asia – Oceania).

In-flight Meal

Garuda Indonesia has teamed up with qualified chefs from five-star establishments to serve the best in-flight cuisines for Garuda Indonesia’s Business Class passengers. Passengers will be offered a variety of snacks, light meals and main dining menus. On international flights, in-flight meal options will be synchronized with the destination route. Business Class passengers can also pre-book their meals during booking or at least 24 hours before their flight schedule.

First Class

Garuda Indonesia’s First Class service is available on Boeing 777-300ER aircraft. It offers eight luxurious private suites, each equipped with a sliding door to ensure the passenger’s privacy during the flight. With an 82-inch pitch (around 208 cm) and a 22-inch seat width (around 56 cm), every First Class seat can be reclined to a fully flat 180-degree position. For maximum comfort, Garuda Indonesia also provides a duvet, pillows, and an ottoman for its First Class passengers. Moreover, in-flight entertainment is provided by the 23.5-inch touchscreen LCD, complete with a remote control and a noise-cancelling headphone. First Class passengers receive special services even before boarding, from access to the airport lounge, priority baggage handling and immigration process, to a limousine service.

In-flight Meal

Served by professional chefs on board, Garuda Indonesia’s First Class offers various in-flight meals, ranging from Indonesian regional cuisines to Japanese Kaiseki and modern European delicacies with Middle Eastern edge, paired with a great selection of vintage wines, champagnes, sake, cocktails, liquors, fresh juices, mineral water, soft drinks, and premium teas and coffees from Indonesian plantations. Passengers with special meal request can contact Garuda Indonesia at least 24 hours before their flight schedule.

Garuda Indonesia Privilege Programs

GarudaMiles

To appreciate its loyal customers, Garuda Indonesia presents a frequent flyer program called GarudaMiles. GarudaMiles members earn miles when they fly with Garuda Indonesia or its SkyTeam partner airlines. The accumulated miles can be redeemed for flight tickets or for a flight upgrade. GarudaMiles members may also enjoy a wide variety of special benefits and exclusive privileges, such as special check-in counters at the airport, extra baggage allowance, priority baggage handling, priority waitlist on ticket reservation, and access to the Garuda Indonesia airport lounges. There are at least four membership tiers available, from GarudaMiles Blue, Silver and Gold, to Platinum.

Airport Lounge

Business Class and First Class passengers, as well as GarudaMiles members, can gain access to the Garuda Indonesia airport lounges. Different lounges serve different flight classes, but all offer various facilities to pamper passengers before they continue their journey. Passengers can expect to find a great selection of Indonesian regional cuisines, reflexology services, showers, lactation rooms, and entertainment facilities, such as television, books, newspapers, magazines, and even a fast WiFi connection.

SkyPriority

As a member of the SkyTeam alliance, Garuda Indonesia offers a SkyPriority program to all its partners’ passengers through a red carpet treatment that includes priority check-in areas, baggage drop off, and boarding. This service is offered to Elite Plus, First, and Business Class passengers. SkyTeam’s SkyPriority program first launched on 1 March 2012, when it was introduced at Taipei Taoyuan International Airport. Today, SkyPriority is available at more than 700 airports around the globe.

Garuda Indonesia Fleet

Boeing 777-300ER

Seat class:

Economy

Business

First

Seat layout:

3-3-3 (Economy)

1-2-1 (Business)

1-2-1 (First)

Seat pitch:

32 inches (Economy)

73 inches (Business)

82 inches (First)

In-flight entertainment:

Available

WiFi:

Available

Power/USB port:

Available

Airbus A330-300

Seat class:

Economy

Business

Seat layout:

2-4-2 (Economy)

2-2 (Business)

Seat pitch:

33 inches (Economy)

60 inches (Business)

In-flight entertainment:

Available

WiFi:

Available

Power/USB port:

Available

CRJ 1000 Nexgen

Seat class:

Economy

Business

Seat layout:

2-2 (Economy)

2-2 (Business)

Seat pitch:

30 inches (Economy)

32 inches (Business)

In-flight entertainment:

Not Available

WiFi:

Not Available

Power/USB port:

Not Available

Garuda Indonesia In-flight Crew

Garuda Indonesia Flight Attendant Uniform

Garuda Indonesia’s flight attendants wear a kebaya top and a batik bottom in four different colours: orange, green, blue and purple. Each color represents the flight attendant’s career level. Junior flight attendants wear orange and green uniforms, while senior flight attendants wear purple and blue. This uniform may seem quite simple, but it contributes to the elegance of the cabin crew, while representing the diverse cultures of Indonesia.

Garuda Indonesia Passenger Policy

Infant Passenger Policy (0-2 Years Old)

Infants younger than 7 days old are not recommended to travel with Garuda Indonesia.

Premature infants may be allowed onboard as long as the parent has completed and submit the Medical Information Form (MEDIF) to Garuda Indonesia.

Infants must be accompanied by an adult passenger to nurse them on their laps. The companion must be on the same flight, same class, and same destination with the infant.

Infants are allowed to use a baby bassinet provided by Garuda Indonesia onboard. However, the accompanying adult passenger must hold the infant on the lap during take off, landing, or during turbulence.

Garuda Indonesia’s cabin crew will assist the passenger to install a special seatbelt on the infant.

Most airport authorities (airport security, immigration, etc.) allow passengers to bring their infant’s formula onboard as long as it’s in the proper amount. Passenger must show the formula to the security officer during security check.

Passengers are not allowed to carry baby stroller onboard. Baby strollers must be put in the plane’s compartment as checked baggage. However, passengers can still use their baby stroller to the boarding gate.

Child Passenger Policy (2-12 Years Old)

Children younger than 7 years old are not permitted to travel alone and must be accompanied by the parent or a guardian.

Children aged 7 to 12 years are permitted to travel alone, except for the flights that require transit.

Children aged 7 to 12 years traveling alone are classified as Unaccompanied Minors (UM).

Parents or guardians must submit all documents needed for the child’s flight, such as travel document, passport, medical certificate, visa, etc. at check-in.

After the plan lands, Garuda Indonesia’s cabin crew will hand over the UM passenger to the ground crew, who will escort them through the arrival process until they meet with the person appointed to pick them up at the airport.

Pregnant Passenger Policy

Pregnant passengers are required to inform the airline about their condition.

Passengers within their 32 weeks of pregnancy must complete a statement letter (FOI) from Garuda Indonesia.

Passengers within their 32 to 36 weeks of pregnancy are required to obtain a permission from the doctor in Garuda Sentra Media (GSM) if there is complication in their pregnancy. The permission must consist of Medical Information Form (MEDIF) Part 1, and 2, as well as the FOI.

Passengers beyond their 36 weeks of pregnancy are not recommended to travel with Garuda Indonesia.

Disabled Passenger Policy

For safety reasons, passengers may need to obtain approval from Garuda Indonesia if they need to use electrical/electronic medical equipment on board by informing Garuda Indonesia crew prior to the flight.

Garuda Indonesia may require passengers to turn their medical equipment off if it is suspected to cause interference to the aircraft systems.

Passengers with special needs should be familiar with their own medical equipment and are required to know how to operate them as Garuda Indonesia’s cabin crew are not trained to operate them.

During booking, passengers are required to inform the airline if they will carry medical equipments onboard.

Passengers may also need Medical Clearance issued by Garuda Sentra Medika, containing health statement from the appointed doctor or flight surgeon.

Garuda Indonesia Check-in Policy

Garuda Indonesia Check-in Time

Please find the check-in time for all Garuda Indonesia flights on the table below. Check-in time may vary if your flight is operated by a partner airline. Please check your e-ticket to ensure.

Flight Route

Recommended Check-in Time

Check-in Time Limit

Domestic

1 hour before departure

45 minutes before departure

International

2 hours before departure

1 hour before departure

Garuda Indonesia Online Check-in

Online check-in is also available for Garuda Indonesia flights. Please follow the steps below.

Garuda Indonesia Refund Policy

In general, refunds are permitted for personal reasons (self-cancellation, sickness, pregnancy, or death of a passenger), cancellation/rescheduling by the airline, force majeure, or double booking. However, different airlines have different policies regarding acceptable refund reasons. Please visit Garuda Indonesia Refund Policy for a complete information on refund.

Garuda Indonesia Reschedule Policy

You can easily change your flight schedule and itinerary using Easy Reschedule. Some airlines allow changes to date, time, route, and airline, while some only allow changes to date and time.
Please refer to Garuda Indonesia Reschedule Terms & Conditions to find the complete guide to rescheduling your flight. If your flight is not eligible for Easy Reschedule, please contact Garuda Indonesia directly to reschedule.

Profile

About Garuda Indonesia

Garuda Indonesia (IATA code: GA) is a national airline headquartered in Jakarta, Indonesia. The name “Garuda” was inspired by Lord Vishnu’s eponymous bird in the Hindu epic, Mahabharata. The name was chosen because “Garuda” is associated with toughness.
Garuda Indonesia operates from its main hubs in Kualanamu International Airport (Deli Serdang), Sultan Hasanuddin International Airport (Makassar), Ngurah Rai International Airport (Denpasar), and Soekarno-Hatta International Airport (Jakarta). Garuda Indonesia also owns three subsidiaries: low cost airline Citilink, hospitality company Aerowisata, and GMF AeroAsia, which specializes in aircraft maintenance, repair and overhaul.
Flying for the first time in 1949, Garuda Indonesia has earned recognitions in international aviation industry. In 2017, Garuda Indonesia received five outstanding awards, which include Brand Used More Often and The Highest Top of Minds Brand in the Air Transportation category from Prestige Brand Awards; Customer Loyalty Award in Airline category from The Net Promoter Score (NPS) Leader; winner of Indonesia Most Innovative Business Award 2017; and PR Indonesia Awards 2017 for the subcategory of BUMN Tbk in the Media Relations category. However, the most prized of all would have to be World’s Best Regional Airline from Skytrax.
In operating its services, Garuda Indonesia offers three types of flight class: Economy Class, Business Class and First Class. In 2013, the Economy Class was named by Skytrax as World’s Best Economy Class. As well as a spacious legroom, the Economy Class seats are equipped with in-flight entertainment and a reclining backrest. Economy Class passengers in Boeing 777-300ER also get additional facilities, such as footrest, USB port, and power outlet in every seat.
Meanwhile, Garuda Indonesia’s 21.2-inch-wide Business Class seats can be reclined to a fully flat 180-degree position to ensure passengers’ comfort. Every seat is equipped with a personal storage, a USB power outlet, and a 15-inch touchscreen LCD with innovative eX2 Panasonic in-flight entertainment system. There are 38 staggered seats in Garuda Indonesia’s Business Class, with direct aisle access for each seat and a 43-inch (around 109 cm) seat pitch, so passengers can enjoy their flight with maximum privacy. Business Class passengers are also be provided with a hypoallergenic pillow in a cotton cover, comforting furtex-plush duvet, and a L’occitane amenity kit.
In First Class, eight luxurious private suites are available on Boeing 777-300ER aircraft, equipped with a sliding door that ensures the passenger’s privacy during the flight. With an 82-inch seat pitch (around 208 cm) and a 22-inch seat width (around 56 cm), every First Class seat can be reclined to fully flat 180-degree position. For maximum comfort, Garuda Indonesia also provides a duvet, pillows, and an ottoman for its First Class passengers. Moreover, in-flight entertainment is delivered by the 23.5-inch touchscreen LCD, equipped with a remote control and a noise-cancelling headphone.
To appreciate its loyal customers, Garuda Indonesia presents a frequent flyer program called GarudaMiles. GarudaMiles members will earn miles when they fly with Garuda Indonesia or its SkyTeam partner airlines. The accumulated miles can be redeemed for flight tickets or for a flight upgrade. GarudaMiles members may also enjoy a wide variety of special benefits and exclusive privileges, such as special check-in counters at the airport, extra baggage allowance, priority baggage handling, priority waitlist on ticket reservation, and access to the Garuda Indonesia airport lounges.
Garuda Indonesia was the first Indonesian airline to join SkyTeam, a global airlines alliance, enabling it to offer SkyPriority programs to all of its partners’ passengers through a red carpet treatment that includes priority check-in areas, baggage drop off, and boarding. This service is offered to Elite Plus, First, and Business Class passengers.
Each Garuda Indonesia passenger is entitled to such facilities as checked baggage, cabin baggage, and free baggage allowance for passengers traveling together. Passengers can bring two items as their cabin baggage, which must not be bigger than 56 cm x 36 cm x 23 cm or weigh more than 7 kg. Moreover, Economy Class passengers get a 20 kg baggage allowance, while Business and First Class passengers get a 30 kg and 40 kg baggage allowance respectively. Checked baggage must be presented during the check-in process.
Garuda Indonesia advises its passengers to check-in at the airport at least one hour before their domestic flight departure and two hours before their international flight. Aside from checking in at the airport counter, there are five other check-in options passengers can choose from, which are city check-in, internet check-in, phone check-in, mobile check-in, and kiosk check-in. The city check-in service is available at the Garuda Indonesia Sales Office, from 48 until four hours before departure. Meanwhile, the internet check-in feature can be accessed via the Garuda Indonesia website and is available from 24 until four hours before departure time. Passengers can also check-in via Garuda Indonesia’s call center, or check-in with their mobile phones via the Garuda Indonesia mobile app. Kiosk check-in is only available at Terminal 3 Soekarno-Hatta International Airport from four until one hour before departure.

Garuda Indonesia History

Garuda Indonesia was established in 1947 under the name Garuda Indonesian Airways, but did not start operating until 1949. At that time, Garuda Indonesian Airways employed a DC-3 Dakota aircraft to operate flights from Calcutta to Rangoon. In the same year, the airline flew from Jakarta to Yogyakarta to pick up President Soekarno. In the 1980s, the airline established a dedicated training facility in West Jakarta with the name Garuda Indonesia Training Center.
In 1985, under the leadership of CEO Reyn Altin Johannes Lumenta, Garuda Indonesia made the controversial decision to hire foreign brand consultant Landor Associates to rebrand the airline. People thought that the project was too expensive and unnecessary at the time, however, this move was applauded later on as it became vital for Garuda Indonesia’s reputation and corporate identity as the national airline. Under Lumenta’s leadership, Garuda Indonesia also increased its number of flight frequencies and destinations.
Unfortunately, in June 2007, the European Union (EU) banned Garuda Indonesia, along with some other Indonesian airlines, from flying into any European countries. EU promised to review its ban and sent a team of experts, led by the European Commission Air Safety Administrator Federico Grandini, to Indonesia to consider lifting the ban. In November 2007, Garuda Indonesia announced its intention to fly to Amsterdam from Jakarta and Denpasar if the EU lifted its ban. EU stated that the safety reforms undertaken by Garuda Indonesia were a step in the right direction. Finally, in 2009, EU lifted the ban, which encouraged Garuda Indonesia to revisit its plan to establish services to Amsterdam and other European destinations.
In 2011, Garuda Indonesia officially became a public company, listed on the Indonesian Stock Exchange. As of December 2013, 69.14% of Garuda Indonesia’s shares was owned by the Government of Indonesia, 0.4% by its employees, 24.34% by domestic investors, and 6.12% by international investors. To support its operations, Garuda Indonesia established five subsidiaries which offer products/services that would support the parent company’s business. The subsidiaries were PT Abacus Distribution Systems Indonesia, PT Aero Travel, PT Garuda Maintenance Facility Aero Asia, PT Aero System Indonesia, and PT Cilitink Indonesia.
On 5 March 2014, Garuda Indonesia officially joined SkyTeam as part of its international network expansion program. In doing so, Garuda Indonesia became the first Indonesian airline to join this global alliance. By being a member of SkyTeam, Garuda Indonesia has been able to allow its passengers to fly to 1,064 destinations in 178 countries with SkyTeam member airlines, which serve more than 15,700 flights per day and have 564 lounges worldwide.
In operating its flight service, Garuda Indonesia utilizes 132 fleets, consisting of two Boeing 747-400 aircraft, 11 Airbus A330-300 aircraft, 11 Airbus A330-200 aircraft, five Boeing 737 Classic aircraft, 76 Boeing 737-800NG aircraft, 15 CRJ1000 NextGen aircraft, eight ATR72-600 aircraft, and six Boeing 777-300ER aircraft. Each aircraft has been standardized, from Boeing B737-800NG and Bombardier CRJ1000 NextGen for short and regional flights, to Airbus A330-200 and 300 for secondary medium-range flight routes.
Today, Garuda Indonesia flies to 64 selected destinations, comprising 44 Indonesian cities and 20 global cities. Additionally, Garuda Indonesia has signed codeshare agreements with 14 international airlines. Garuda Indonesia has been a listed IATA Operational Safety Audit (IOSA) operator since 2008 for having applied safety and security standards equivalent to those of other international IATA members.