Terms of use

Individual

The general terms of sale herein apply to subscriptions, individual ticket purchases and programme vouchers for the 2019/ 2020 season purchased from the Opera. The Paris Opera reserves the right to change the general terms of sale at any time. Gift vouchers, Pass’ Jeunes, Pass’ Opéra, Pass’ Académie and other special offers are subject to specific terms of sale and usage. These may be consulted online (at operadeparis.fr) or obtained from the box offices of the Palais Garnier and the Opéra Bastille.

The general terms of sale for groups are available from the “Service Groupes”. Group orders for tickets and group subscription requests (10 tickets or more per performance) must be made by e-mail at groupes@operadeparis.fr.

1. Ordering subscriptions and tickets

Subscriptions

Orders
for individual subscriptions (up to 9 tickets per performance) are processed
within the limits of seats available and, where applicable, within the limit of
seats allocated to a particular offer or subscription series. Orders for most
subscriptions may be placed from April 2, 2019 until June 10, 2019 according to
availability. All subscription plans, with the exception of the Family
subscription plan, are available on the Opera’s website at operadeparis.fr, in
which case the purchase is made online with immediate effect. Subscription
plans can also be purchased on appointment at box offices, with the exception
of young people’s and family subscriptions, and ordered by post, with payment
enclosed, exclusively using the subscription form intended to that effect. The
forms in question can be found in the subscription brochure or they can be
downloaded from the website. All forms that are incomplete, incorrectly filled
out, unsigned or sent without payment will be rejected. For orders made by
post, seats may be upgraded or downgraded to the seat category immediately
above or below if there are no more seats available in the category initially
requested by the customer, subject to the customer’s prior agreement. For all
payments by cheque, it is imperative that the cheque be made payable to the
“Opéra national de Paris” and the amount clearly indicated. The Paris Opera
will accept no responsibility for damages resulting from the customer’s failure
to include this information on the cheque. Payments by credit card or direct
debit will be modified automatically. Subscription
orders must be sent to: Service spectateurs – Opéra national de Paris – 120 rue
de Lyon – 75576 Paris cedex 12. The
reduced rates for certain subscriptions are unique to each offer and limited to
a particular allotment of seats for a selection of dates and categories, or
linked to a minimum number of performances purchased.

Individual tickets

Aside from the particular conditions governing subscriptions, tickets for performances may be purchased on or after the opening date for sales indicated in the sales calendar. At the discretion of the Paris Opera, purchases may be limited in terms of the number of seats per performance, per person, and / or per category. Opening dates for sales may be modified by the Paris Opera without prior notice. The Paris Opera cannot guarantee the availability of all productions, all dates and all categories by all sales channels. Orders are processed by the Paris Opera subject to availability after the subscription campaign.

Bookings can be made:

By internet on the operadeparis.fr website. Customers who do not receive confirmation or rejection of their order by e-mail within one day should contact the Paris Opera by e-mail at: resa.internet@operadeparis.fr

On the Paris Opera app

By telephone on 08 92 89 90 90 (0.35€ / min, not including land line operator costs) or from abroad on + 33 1 71 25 24 23, Monday to Saturday from 9 am to 7 pm (excluding public holidays) with our sales staff.

At the box offices of the Palais Garnier from 10 am to 6:30 pm (at the corner of rue Scribe and rue Auber 75009 Paris) and the Opéra Bastille from 12:00 pm to 6:30 pm (120 rue de Lyon – 75012 Paris), from Monday to Saturday (except on public holidays) and one hour prior to the start of each performance, even on Sundays and public holidays. Sales service during the hour preceding a performance is reserved in priority for tickets that are still available for the performance in question.

Standing places (for performances in the main
auditorium of the Opéra Bastille) may be purchased from the automated ticket
machines in the foyer of the Opéra Bastille as soon as doors open, 90 minutes
prior to the performance. Tickets for seats in the 6th category at the Palais
Garnier are only available for purchase at the theatre box office on the day of
the performance in question.

Cancellation insurance

The Paris Opera offers a cancellation insurance policy which must be purchased at the same time as the subscription or performance tickets that are the object of the insurance.

The insurance policy may be purchased online at operadeparis.fr, by mail, by telephone or at the box offices. Customers who do so will have a 14-day window to cancel their order.

Policy-holders will receive a certificate of registration and a copy of the general terms of sale from the SPB insurance company, either electronically or by mail within 24 hours, detailing the specific conditions of the cancellation insurance. If the insurance policy is purchased at the box office, a copy of the general terms of sale will be provided then and there. All policies purchased at the box office will be final, with no withdrawal period in which to cancel.

The cancellation insurance is associated with one or several theatre tickets on the date indicated on those tickets.

The complete conditions of the cancellation
insurance are available online at operadeparis.fr, as well as at the Paris
Opera’s box offices.

2. Prices and payment

In accordance with article L 121-17 and L 121-21-8 of the consumer code, there is no withdrawal period in which to cancel online purchases of theatre tickets and programme vouchers. The Paris Opera reserves the right to change the price of its seat categories and its productions at any time. However, any such modification will not apply to orders that have already been paid for. Any means of payment that is not provided for in the general terms of sale will be refused by the Paris Opera.

Subscription payments

Depending on the subscription package in question, payments may be staggered or settled in full – in accordance with the specific clauses set out in the subscription brochure. Full payments may be made by credit card (Eurocard/Mastercard, Visa, Carte Bleue, American Express, JCB) or by cheque or postal order made payable to the Opéra national de Paris. Foreign cheques in euros must be cleared in France. Staggered payments must be made by monthly direct debit (available to residents of mainland France only) or sent by mail. A €10 handling charge will be added per subscription (not including postage). All subscriptions must be processed by June 20, 2019. The first payment must be made no later than July 10, 2017. In the event that a customer’s banking details have changed, the relevant standing order forms must reach the Paris Opera three weeks prior to the payment-due date.

Paying for individual tickets

Tickets purchased at the box offices of the Paris Opera may be paid for in cash, by bank card (Eurocard / Mastercard, Visa, Carte Bleue, American Express, JCB), bank cheque or postal order made payable to the “Opéra national de Paris” upon presentation of proof of identity or with one or more gift certificates in accordance with the specific conditions governing their usage. Foreign cheques in euros must be clearable in France. Tickets purchase by phone or online can only be paid for by bank card (Eurocard / Mastercard, Visa, JCB, Carte Bleue), American Express or with gift certificates.

3. Changes and cancellations

The
Paris Opera reserves the right to change or modify performances, and in
particular, to provide a concert version when conditions do not allow for the
presentation of the performance as originally planned. In particular, the Paris
Opera reserves the right to make substitutions to the cast. In the event that a
performance is cancelled by the Paris Opera, except in the event of an act of
God – which expressly includes the requisitioning of the Opera for whatever
reason and by any public authority, and/or in the event of a general strike –
the face value of the ticket paid by the customer to the Paris Opera will be
refunded by the Paris Opera within one month following the performance date at
the customer’s request on condition that such a request is made within three
months of the date of the performance in question. Refunds will only be made on
presentation of the complete unused ticket and the relevant banking details
(R.I.B. for French banks) or bank card/American Express card/JCB number
complete with the expiration date excluding any other right to additional
financial damages or compensation. Tickets will not be refunded if a
performance has to be halted after it has passed its midway point.

4. Receiving your tickets

Special-rate tickets are issued subject to providing the necessary documentation associated with that ticket.

Subscriptions

Tickets
will be sent out no later than two weeks prior to the first performance by
registered mail (for a fee of €8) excepting foreign addresses, or by regular
mail (for a fee of €4). Tickets may also be downloaded and printed free of
charge by the purchaser from their personal page on the opera’s website at
operadeparis.fr once payment has been processed. For subscriptions paid by
standing order, tickets will be mailed as the final payments are processed.
Subscription tickets cannot be picked up at the box office. The Paris Opera
must be informed of any changes to a customer’s physical address or e-mail
address. Customers may update their personal information themselves on the
Opera’s website or they may do so by e-mail at mescoordonnees@operadeparis.fr or
by writing by regular mail to the following address: Service Spectateurs –
Opera national de Paris – 120 rue de Lyon – 75576 Paris cedex 12.

Individual tickets

Tickets may be:

• printed by customers from their own personal page on the Opera’s website once payment of their order has been confirmed, by e-mail or upon request in the case of telephone sales;

• accessed on a customer’s mobile device if the purchase was made using the Opera’s mobile app (m-billet);

• issued by the Paris Opera box offices when purchased at the box office;

• issued on the day of the performance at the reception desk of each theatre;

• sent by post, if the client so chooses when ordered online or by telephone. Tickets sent out by regular mail will incur a processing fee of €4 per order. Tickets sent out by registered mail (France only) will incur a processing fee of €8 per order (processing fees included).

When you receive your tickets be sure to check
that they match your initial order.

Delivery of tickets

In
the event that a ticket cannot be expedited because of a customer’s failure to
notify a change of address, none of the amount paid will be refunded. In the
event that purchased tickets have not been received three business days prior
to the date of the performance, the customer should contact the Paris Opera by
telephoning 08 92 89 90 90 (€0.35 per minute, not including any independent
carrier fees) or +33 1 71 25 24 23 from outside France, Monday to Saturday from
9 am to 7 pm (except public holidays). The Paris Opera cannot be held
responsible for the loss, theft or delay of tickets during their delivery.
Duplicates: no duplicate paper tickets will be issued, except with the specific
agreement of the Paris Opera and only in the case of seats with a customer name
and number associated with them. In such a case, the duplicate ticket will be
made available for collection at the Paris Opera in the theatre of the
performance on the night of the performance in question.

5. Tickets and conditions of use

The
first ticket presented at the door of the theatre invalidates any other that
may be presented later. Tickets cannot be returned, exchanged or refunded,
(notably in the event of loss or theft), nor may they resold (except on the
Opera’s official online ticket market). A fee-based exchange service (€10 per
ticket) by telephone is available up to 48 hours prior to the performance in
question, subject to availability. If the new tickets are more expensive than
the original tickets the price difference will be charged to the customer. In
the event that the new tickets are less expensive, the Paris Opera will issue a
certificate of credit for the amount of the difference. Holders of tickets
obtained for a particular offer are forbidden, under threat of prosecution,
from using those tickets for any promotional or commercial ends. In particular,
the sale or exchange of tickets is strictly forbidden except with the specific
agreement of the Paris Opera. Subscribers should refer to Subscription General
Terms of Sale. Failure to respect this clause will result in legal action as
provided for under the French Penal Code (the law of June 27, 1919). As such,
the Paris Opera reserves the right to refuse access to its performances to any
person or persons in possession of a ticket obtained from any organization
other than the Paris Opera or duly authorised third parties. Special-rate
tickets (subscriptions and seats reserved for young people or specific
audiences) are non-transferable. Failure to provide the necessary documentation
may result in the customer in question being refused admission to the theatre.

6. Conditions of admission into the Paris Opera's theatres

Appropriate
attire is required. Only people holding a valid ticket will be allowed in the
auditorium. Each ticket is valid for one seat only. Ticket holders may not sell
or distribute any product or item on the Opera’s premises. As a security
measure, a screening checkpoint has been set up at the entrance of each
theatre. Ticket holders are requested to arrive at the theatre no later than 30
minutes prior to the performance whose start on the time written on the ticket.
Luggage and travel bags are no longer allowed in the theatres or the theatre
cloakrooms. The doors to the theatre will be closed 15 minutes prior to the
beginning of the performance. Photography, filming, or recording of all or part
of a performance is strictly prohibited. It is forbidden to consume food and/or
drink in the auditorium. Children under the age of three are not allowed in the
theatres except for performances specifically intended for them.

7. Claims

All claims must be made in writing and sent to the Paris Opera by registered letter with acknowledgement of receipt, to the following address: Service Spectateurs – Opéra national de Paris – 120 rue de Lyon – 75576 Paris cedex 12. In cases where a deadline applies, the postmark will provide the proof-of-posting date.

In accordance with article R 152-1 of the Consumer code you have the right to seek assistance free of charge from an arbitration service. The name and contact information of that service is available online at operadeparis.fr.

Customers enjoying special conditions of access
to Paris Opera performances as a result of special agreements between the Paris
Opera and a partner (theatre, museum, airline, etc.) may under no circumstances
hold the Paris Opera responsible for any failure of the aforementioned partner
to fulfil its obligations. In the case of productions which are not produced by
the Paris Opera, the producer’s general terms of sale should be checked at the
performance venue or the producer’s main office.

8. Use of exchangeable coupons for performance programmes hereafter referred to as “vouchers”: The sale and issue of programme vouchers

Customers have the possibility of buying one or more vouchers that may be exchanged for the performance programme as indicated on the voucher. Vouchers can be purchased individually either by telephone or online at operadeparis. fr at the same time as seat bookings are made. Multiple vouchers corresponding to the subscription purchased may be bought by mail or telephone. In the case of online sales this will be effective when the customer receives the confirmation e-mail. Vouchers are issued in the same way as tickets (they can either be printed at home or they can be sent by regular mail or registered letter with recorded delivery according to the customer’s choice, or they may be picked up at the box office on the day of the performance). Vouchers are non-refundable.

Picking up performance programmes:

A voucher may only be exchanged for the performance programme specified on it. A voucher may be exchanged for one programme only. It must be presented to the programme sales staff on the day of the performance in question. Vouchers may be exchanged from the first performance of the production in question at the opera bookstore-boutiques in both theatres. Programmes are only available until the last performance of the production in question.

Loss or theft:

In the case of loss or theft of a voucher, no
duplicates will be issued. If need be, complaints should be addressed in
writing to the Opéra national de Paris – Direction des relations avec le public
– 120 rue de Lyon – 75576 Paris cedex 12.

The general terms of sale for the 2019/2020 season are subject to change.Date of the latest revision: November, 2018.