I had try sample in sdk and my device is detected, but when I develop my program in another solution, my device is not detected, why my device not detect?

Re: Device not detect NDeviceManager

Posted: Jun 06, 2017 06:27

by MartynasV

Hello j4nnet,

Make sure that "SDK\Bin\Win32_x86/Win64_x64\FScanners\NdmDigitalPersonaUareU" is present in your project's working directory.

Re: Device not detect NDeviceManager

Posted: Jun 06, 2017 07:35

by i4nnet

MartynasV wrote:Hello j4nnet,

Make sure that "SDK\Bin\Win32_x86/Win64_x64\FScanners\NdmDigitalPersonaUareU" is present in your project's working directory.

hello MartynasV,

yes, i am already copy folder FScanners to my working directory, any another solution to solve my problem?

Re: Device not detect NDeviceManager

Posted: Jun 06, 2017 07:47

by MartynasV

i4nnet wrote:

MartynasV wrote:Hello j4nnet,

Make sure that "SDK\Bin\Win32_x86/Win64_x64\FScanners\NdmDigitalPersonaUareU" is present in your project's working directory.

hello MartynasV,

yes, i am already copy folder FScanners to my working directory, any another solution to solve my problem?

Send small test application with an issue description to support@neurotechnology.com.Also please provide SDK revision number(can be found in SDK root directory, in Revision.txt file).

Re: Device not detect NDeviceManager

Posted: Aug 14, 2017 13:42

by dan_dantei

I had the same problem. Seems like there is a problem when reading both Neurotechnology Devices DigitalPersona U.are.U and Neurotechnology Devices DigitalPersona U.are.U One Touch modules for the 4500 device DLL.I found that the scanner works fine when ONLY using the DigitalPersona U.are.U One Touch Module.

Try removing the DigitalPersonaUareU folder under location ..inwin64_x64FScanners if your system is a 64-bit system or ..inwin32_x86FScanners if it is 32-bit system.