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This Privacy Policy is effective upon acceptance for new users, and from May 25, 2018 for existing users.

The Information We Collect

This notice applies to all information collected or submitted on the Ultimate Member Group Ltd website. On some pages, you can order products, make requests, write comments, submit information via contact/support/others forms and register to receive marketing materials and updates. The types of personal information collected at these pages can include:

Name

Address

E-mail address

Phone number

IP Address

Website URL

License keys

Credit/Debit Card Information

Information we share

We do not share your information or data with third parties except in the following limited circumstances:

facilitate customers in making credit/debit card & PayPal payments

Deliver and help us track our marketing and advertising content.

Manage our sales and customer support services to you

Help us track website conversion success metrics.

Cloudways – Cloud hosting

We enter into confidentiality and data processing terms with partners to ensure they comply with high levels of confidentiality and best practice in privacy and security standards and we regularly review these standards and practices.
We also have to share information or data in order to:

protect against harm to the rights, property or safety of our users, the public or to Ultimate Member and/or as required or permitted by law.

How We Use Information

Examples of how we may use Personal Data include:

To complete a purchase on our website

To respond to inquiriesand provide customer support;

To develop new products;

To send marketing communications;

To improve or modify our Services;

To conduct aggregate analysis and develop business intelligence that enable us to operate, protect, make informed decisions, and report on the performance of, our business.

Our Commitment to Data Security

To prevent unauthorized access, maintain data accuracy, and ensure the correct use of information, we have put in place appropriate physical, electronic, and managerial procedures to safeguard and secure the information we collect online.

Disabling and enabling cookies

You have the ability to accept or decline cookies by modifying the settings on your browser.

Our Commitment to Children’s Privacy

Protecting the privacy of the very young is especially important. For that reason, we never collect or maintain information at our website from those we actually know are under 13, and no part of our website is structured to attract anyone under 13.

How to Access or Correct Your Information

You can access all your personally identifiable information that we collect online and maintain by emailing support@ultimatemember.com. To protect your privacy and security, we will take reasonable steps to verify your identity before granting access or making corrections. We use this procedure to better safeguard your information. You can correct factual errors in your personally identifiable information by sending us a request that credibly shows error.

Your rights

Some of you (in particular, European users) have certain legal rights to obtain information about whether we hold personal information about them, to access personal information we hold about them, and to obtain its correction, update, amendment or deletion in appropriate circumstances. Some of these rights may be subject to some exceptions or limitations. We will respond to your request to exercise these rights within a reasonable time (and in all cases within 30 days of receiving a request).
Rights which you are entitled to are:

Data access rights

Right to restrict processing

Right of Rectification

Right to Erasure (Right to be Forgotten)

Right to object to processing

Right to withdraw consent

Data portability rights

Changes to our privacy policy

We can make changes to this Privacy Policy from time to time. We will identify the changes we have made on this page. In circumstances where a change will materially change the way in which we collect or use your personal information or data, we will send a notice of this change to all of our account holders.

How to Contact Us

Should you have other questions or concerns about these privacy policies, please send us an e-mail at support@ultimatemember.com.

The following text outlines the terms of use for all Ultimate Member products, services and website.

Acceptance of Terms

The contract below outlines Ultimate Member Group Ltd’s terms of service (“the Agreement”). By downloading, installing and using Ultimate Member's products and services (“the Services”) you agree and acknowledge that you have read and accept this Agreement in its entirety, and agree to be bound by its terms. These terms of service apply to all users of the Services, including users who have purchased extensions.

Amendments

Ultimate Member Group Ltd. (“Ultimate Member”) reserves the right, at its sole discretion, to modify or replace the terms of this Agreement at any time. If the alterations constitute a material change, Ultimate Member will notify you by posting an announcement on the Ultimate Member website. What constitutes a material change will be determined at Ultimate Member’s sole discretion. You shall be responsible for reviewing and becoming familiar with any such modifications. Using our Services following notification of a material change to this Agreement shall constitute your acceptance of the Agreement as modified.

Terms of Service

Ultimate Member is providing this service on an “as is, as available” basis without representation or warranty of any kind. Ultimate Member does not guarantee as to the continuous availability of the service or of any specific feature(s) of the service. Ultimate Member will inform you of any significant changes to the service it may occasionally make.

Plugin Licensing

Warranty

Ultimate Member makes no representation, warranty, or guarantee as to the reliability, timeliness, quality, suitability, availability, accuracy or completeness of the Services. Ultimate Member does not represent or warrant that (a) the use of the Services will be secure, timely, uninterrupted or error-free or operate in combination with any other hardware, software, system or data, (b) the Service will meet your requirements or expectations (c) errors or defects will be corrected, or (d) the Services are free of viruses or other harmful components.
In addition to the above disclosure, Ultimate Member is licensed under The GNU General Public License; Version 2 (v2). For the developers’ and authors’ protection, the GPL also clearly explains that there is no warranty explicitly implied for the use of Ultimate Member or it’s derivatives.

Limitation of Liability

In no event shall Ultimate Member be liable under contract, tort, strict liability, negligence or any other legal theory with respect to the services for any lost profits or special, indirect, incidental, punitive, or consequential damages of any kind whatsoever. Notwithstanding the foregoing, in no event shall the total liability of Ultimate Member, for all damages, losses and causes of action whether in contract, tort including negligence, or otherwise, exceed the aggregate dollar amount paid by the User claimant to Ultimate Member in the twelve months prior to the claimed loss, damages or other such alleged event giving rise to the basis of claim.

Release and Indemnity

You hereby expressly and irrevocably release and forever discharge Ultimate Member, including the company's directors, employees, agents, representatives, independent and dependent contractors, licensees, successors and assigns of and from any and all actions, causes of action, suits, proceedings, liability, debts, judgments, claims and demands whatsoever in law or equity which you ever had, now have, or hereafter can, shall or may have, for or by reason of, or arising directly or indirectly out of your use of the Services.
You hereby agree to indemnify and hold harmless Ultimate Member, including the company's directors, officers, employees, agents, representatives, independent and dependent contractors, licensees, successors and assigns from and against all claims, losses, expenses, damages and costs (including, but not limited to, direct, incidental, consequential, exemplary and indirect damages), and reasonable attorneys’ fees, resulting from or arising out of (i) a breach of this Agreement, (ii) the use of the Services, by You or any person using your account, or (iii) any violation of any rights of a third party.

General

If a court of competent jurisdiction holds that any provision of these Terms is invalid or unenforceable, the remaining provisions will remain in full force and effect, and the parties agree to modify the invalid or unenforceable provision by replacing it with such valid and enforceable provision as most closely achieves the original intent and economic effect of these terms as originally drafted. These terms are governed by and are to be construed in accordance with Scottish Law and Ultimate Member and the Customer submit to the non-exclusive jurisdiction of the Scottish Courts for the purposes of resolution of any dispute.

Site Content

All site content, including imagery and documentation that is published on ultimatemember.com is the property of Ultimate Member. Any replicated site content must be authorized in advanced. Content from this site shall not be used or exploited for commercial or non-commercial purposes without the prior written consent of Ultimate Member.

Privacy Policy and Data Protection

The customer acknowledges that it is necessary for Ultimate Member to collect, process and use customer data in order to to process orders and purchases, manage VAT and for the Ultimate Member website to function correctly.

Licensing

Licenses are valid for one year from the date of purchase. A valid and active license key is required in order to get updates and support for purchased extensions and themes. For purchases that include an automatically renewing subscription, you will get access to support and updates for as long as you have an active subcription and it has not expired. After one year, license keys will be renewed at a 30% discount from the purchase price of a new license. Please note: the 30% discount will be applied to the full price of the extension at the time of renewal and not the price paid when the extension was first purchased. We reserve the right to remove or alter the amount of discount given on renewals.

Pricing

Ultimate Member reserve the right, at any time, to modify or discontinue, temporarily or permanently, support or any of our products with or without notice. Prices of all products are subject to change. Notice of price changes will be made on the site.

Software Updates

Updates are included for free for one year or for as long as you have an active subscription . If you have a valid and active license key, updates will be delivered automatically from the WordPress dashboard.

Support Services

Support for purchased extensions is given up to one year after the purchase date. If you wish to get support after one year, you must renew your license key or purchase a new license for the extension you wish to get support for. For purchases that include an automatically renewing subscription, support will be provided for as long as the subscription remains active. Please read more about our support here.