Bellacor - Lousy Company

MENDOTA HEIGHTS, MINNESOTA -- Bought a set of trays for decorative use. They came and are poorly made, contacted Bellacor to return them and have been harassed by three employees via live chat today. They want pictures, they want original packing, they want to replace them, everything but what the customer wants to simply return them! I just got them and they are talking about a warranty! They state NO HASSLE RETURNS, not true. Suppose now I have to contact my bank, I feel robbed.

You may find this website useful:
http://www.ag.state.mn.us/Consumer/Complaint.asp
and/or (if you don't live in Minnesota) you can also contact your state's consumer office.

Posted by madconsumer on 2013-02-27:

why not just exchange them as they offered?

Posted by Nohandle on 2013-02-27:

I may be wrong Mad but it appears the OP doesn't doesn't want an exchange, only a refund. The quality seems to be poor. If a company advertises *No Hassle Returns* it should be just that.

Posted by T on 2013-02-27:

I don't believe you are wrong Nohandle. The customer states that they are poorly made and they want to return them. There is no reason to
ask for an exchange if they are junk.

Unfortunately, the return policy won't allow a return, based on the complaint and the following from their website:
"3.All return items must arrive back to Bellacor in resalable condition. Products must be new, unused, unaltered and uninstalled (with no cut or clipped wires, or contact with water.) The items must arrive with the original packaging and accessories. Products not in original condition will not be accepted for return."

Posted by punishersgirl198649 on 2014-12-09:

madconsumer, if you will note, I said the trays were poorly made so why would I want to exchange them?

The return policy does allow a return, I was within my time frame and all their rules and reg's they were just being jerks!

I did return them after the good fight and get my refund, HORRIBLE company.