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How to view disabled photos in the Photo Manager

Updated June 28, 2018 01:28

We have built a function through the Photo Managerthat offers Photo Authors a clear view of photos that have been disabled and the reasons why. The disabled photos view will help Authors better meet our quality standards or address any other important issues.

As part of our quality assurance process, Envato reserves the right to disable an item temporarily to ensure it adheres to the quality standards and legal requirements of our marketplace.

To view your disabled items, please follow the steps below:

Log into your Envato Market account and select PhotoDune. Select your username in the top right-hand corner of the browser, scroll down to Author Settings, then select your dashboard.

Under the Upload photos button on the right-hand side of the dashboard, there will be a section called Photo Manager.

The Photo Manager provides you with tools to manage your portfolio. Click the Start managing now button to view your items and this will lead you to the Manage Library and Disabled Items tabs. Click the disabled items tab and this will show a grid of your disabled items. When no items are selected, the side panel will show a list of useful links for resources related to photo standards and requirements.

If you click on an individual disabled item, you will be able to see important details on a panel on the right-hand side, which includes: The title of your image, the date it was published, the date it was disabled and the reason why it has been disabled. Disabled items can be sorted by image title, date published, date disabled and reasons why.There will also be a link to a Help Centre article relating to the reason/issue of why your item has been disabled to provide further information and help you resolve this.

These issues include:

Authenticity

Broken Image

Composition / Lighting

Does not meet photo requirements

Editorial content is not allowed on Photodune/Elements

Illegal Content

Incorrect Content Type

Isolated Objects require proper lighting and isolating technique

Intellectual Property Infringement

Overprocessing / Overfiltering

Repeats / Too Similar

Stolen Content

Mature Content

If the issue is something you are able to correct, you can make the changes and then publish a new photo via the upload steps you usually use (i.e. FTP or Web upload via PhotoDune).

If you have additional questions or require further assistance, please contact support.