The change comes as wait times at McDonald's drive-thrus
are estimated to be the longest in at least 15 years, according
to a recent
study by QSR Magazine.

Currently, McDonald's restaurants have one window where
drive-thru customers pay for their food and another where they
pick up their purchases. The restaurant is adding a
second food pickup window.

The fast food giant will begin restructuring the
drive-thrus next year.

"It enables customers to pull forward to receive orders at a
third window when their order is not yet ready," McDonald's
spokeswoman Lisa McComb told Bloomberg, adding. that it "will
enable us to better serve more customers quickly."

Analysts say drive-thru waits
have been getting longer because new menu offerings like Pumpkin
Spice Lattes and Chocolate Chip Frappes are
distracting employees from the brand's core product.