Overall Customer Rating

Use your camera outdoors, then protect it

October 19, 2016

If you take an expensive camera on a trip, use it at a sporting event, or even let your kids use it, consider getting the protection plan. With accident coverage, it goes way beyond the normal factory warranty and covers against dropping, liquids, almost anything that might happen. If it cannot be repaired, the coverage will give you credit for what you paid towards a replacement.
And you can take your camera in once a year for cleaning at no charge. They also will replace a battery 1 time at no charge. The cleaning and battery replacement will cover the cost of the plan alone.

Great service but issues with implementation

October 19, 2016

(Insurance plan for a high-end mirrorless camera)
This insurance plan has a great upside for photographers who will be outside and in the elements. Fair warning though, while the staff and service from Best Buy is impeccable, the actual sub-contractor who does repairs can be spotty. I brought in my camera to specifically get only a basic wet-sensor cleaning done and after two weeks I received the camera back with dust still on the sensor and the entire camera memory erased. With higher end-cameras where the user can customize settings and download applications, the contractor's consistent use of a factory reset can lead to hours of tedious work to reset the camera as desired. The staff at Best Buy however were more than helpful in rectifying the issue and ensuring they receive top marks for customer satisfaction.

Great Service

April 21, 2016

I dropped my camera which could not be repaired. Without this service I would have had to replace the item. Since I purchased the service, I was able to get a replacement item equivalent to what I purchased initially.

It served me well.

October 23, 2016

I purchased this plan when I bought my Canon DSLR camera. I never needed to use it for repairs, but it also included free professional cleanings for my camera. Right before this plan expired, I decided to send my camera in for a cleaning just to take advantage of it. Plus, there were some black spots visible in the eyepiece that wasn't dirt on the lens, but something inside, possibly on the mirror. I dropped my camera off at the nearest Best Buy and it was delivered back to my home in less time than I was originally told. No more visible dirt in the eyepiece. These plans are like extended car warranties. They are rarely worth the expense, so it's hard to recommend purchasing one. In the case of the camera, the free cleanings alone probably make it worth it.

Warranty

July 21, 2016

TOTALLY worth the money.. it has now saved me on two camera... both the canon 6d I have purchased have had issues they send them off to precision camera in CT. and get them fixed up and shipped back to my door. Highly recommend the extra warranty I'm not normally someone who buys them.

This will be my first time using this service.

Excellent Camera

August 5, 2015

I debated about this camera and the D7200, and stayed with the D7100 because: it's essentially the same camera, it allows one to choose file size so not all photos are 24mp, it's FAST enough that I could shoot blue moon photos, hand held witch a 300 Nokor zoom lens and have them be crystal clear with no noise, and it's $300 LESS. Great camera, great photos, great price. The Best Buy rep even steered me to this camera rather than the other one.

Use your camera outdoors, then protect it
Posted by: TheComputerDoc from: Below the San Francisco Mountains in Arizona on If you take an expensive camera on a trip, use it at a sporting event, or even let your kids use it, consider getting the protection plan. With accident coverage, it goes way beyond the normal factory warranty and covers against dropping, liquids, almost anything that might happen. If it cannot be repaired, the coverage will give you credit for what you paid towards a replacement.
And you can take your camera in once a year for cleaning at no charge. They also will replace a battery 1 time at no charge. The cleaning and battery replacement will cover the cost of the plan alone.

4 out of 4 found this review helpful.

5

Great Service
Posted by: Charge from: on I dropped my camera which could not be repaired. Without this service I would have had to replace the item. Since I purchased the service, I was able to get a replacement item equivalent to what I purchased initially.

3 out of 3 found this review helpful.

4

Great service but issues with implementation
Posted by: Michael from: on (Insurance plan for a high-end mirrorless camera)
This insurance plan has a great upside for photographers who will be outside and in the elements. Fair warning though, while the staff and service from Best Buy is impeccable, the actual sub-contractor who does repairs can be spotty. I brought in my camera to specifically get only a basic wet-sensor cleaning done and after two weeks I received the camera back with dust still on the sensor and the entire camera memory erased. With higher end-cameras where the user can customize settings and download applications, the contractor's consistent use of a factory reset can lead to hours of tedious work to reset the camera as desired. The staff at Best Buy however were more than helpful in rectifying the issue and ensuring they receive top marks for customer satisfaction.

3 out of 3 found this review helpful.

5

It served me well.
Posted by: tab1075 from: on I purchased this plan when I bought my Canon DSLR camera. I never needed to use it for repairs, but it also included free professional cleanings for my camera. Right before this plan expired, I decided to send my camera in for a cleaning just to take advantage of it. Plus, there were some black spots visible in the eyepiece that wasn't dirt on the lens, but something inside, possibly on the mirror. I dropped my camera off at the nearest Best Buy and it was delivered back to my home in less time than I was originally told. No more visible dirt in the eyepiece. These plans are like extended car warranties. They are rarely worth the expense, so it's hard to recommend purchasing one. In the case of the camera, the free cleanings alone probably make it worth it.

2 out of 2 found this review helpful.

4

Great price for the type of protection offered
Posted by: Doug from: on Decided to purchase the 3-Year Accidental Geek Squad Protection package with my canon camera. Nice to know that i'm covered for 3 years in case anything happens along the way, thanks!

2 out of 2 found this review helpful.

5

Warranty
Posted by: jshall8 from: on TOTALLY worth the money.. it has now saved me on two camera... both the canon 6d I have purchased have had issues they send them off to precision camera in CT. and get them fixed up and shipped back to my door. Highly recommend the extra warranty I'm not normally someone who buys them.

1 out of 1 found this review helpful.

4

This will be my first time using this service.
Posted by: BHadresh from: on I will update this once I get to use this service.

0 out of 1 found this review helpful.

5

Excellent Camera
Posted by: Photobud from: on I debated about this camera and the D7200, and stayed with the D7100 because: it's essentially the same camera, it allows one to choose file size so not all photos are 24mp, it's FAST enough that I could shoot blue moon photos, hand held witch a 300 Nokor zoom lens and have them be crystal clear with no noise, and it's $300 LESS. Great camera, great photos, great price. The Best Buy rep even steered me to this camera rather than the other one.

0 out of 2 found this review helpful.

1

Bought the added insurance, had a computer issue
Posted by: Joey from: on Bought the added insurance the store offered and low and behold had a camera flaw that could not be fixed and then they had the tenacity to say your camera has been taken off our shelves so insurance cannot exchange cameras for you as it was supposed to do...but instead it will give you a refund of what you paid and you can buy a more expensive camera on your dollar,,.,, they should replace with the same or one close to it since I did not decide to stop carrying the product. BOOO for best buy and their insurance policy.

0 out of 0 found this review helpful.

5

GSP
Posted by: DubDaKing from: on I don't buy bubblegum without a GSP! #Fact It is needed on anything and everything.