Flat in poor condition when moved in - 75% of light bulbs blown and no hot water! Told to change bulbs myself and boiler fixed over a week later with engineer entering flat with no warning. Very poor attitude when I questioned their prowess with a flat that given the amount of rent, should command a level of service Alexandre Boyes couldn't begin to match. Avoid their properties at all costs, woefully inadequate level of service.... read full review

Comment on agent fees

Charged 400 for \"admin\" with no detailed breakdown....verging on fraudulent money grabbing amateurs!!

Alexandre Boyes have been very disappointing throughout the tenancy. They have been informed of various issues with the property and it takes numerous emails and telephone calls to get them to follow through with anything (if they even bother at all). There is no communication between the staff in the office and the whole experience with them has been wholly unprofessional. I would never use their letting agency to rent a property again, I think the pound signs definitely mean more to them th... read full review

I opted for the fully managed service and found Alexandre Boyes to be terrible. I had to consistently chase them when rent had not been paid, and then in between tenancies there was a problem caused by their staff and rather than offer a solution, they ran away from the situation as fast as possible. ... read full review