REWARDS

Reward point is the extra value given to
eSewa users when you use eSewa services. The more you use eSewa
services the more points you can collect in your account. These
points can be redeemed for gifts made available by eSewa.

For the reward points collected in your
eSewa account, you will be able to redeem your reward points with
the following gift vouchers.

For Example:

If you have collected 50000 reward points in your eSewa wallet, you
are entitled to an adroid smart phone or an 18" tv set.

You have the option to either redeem the
reward points you have collected or can keep accumulating the points
to receive a higher valued gift voucher.

Once your reward point has been redeemed,
your reward point will be brought back to zero and it will increase
as you go on doing the transaction.

To redeem your reward points, please send us your email at
csd@esewa.com.np or give us a call at 1660-01-02121.

Once you redeem your reward points and choose the gift vouchers, it
is non-refundable and you will have to collect your gifts within a
month from the time we contact you. When you come to collect your
gift, you are required to bring photo identification along with
yourself (Driver's license, passport or citizenship certificate)

FREQUENTLY ASKED QUESTIONS

1. How can i increase my reward
points?

Your reward point increases
as you go on doing the transaction through eSewa.

2. Can I get reward points on
every service of eSewa?

Yes, you can get reward
points on all the services except for the following services:

Credit card payment

NEA payment

Water supply payment

Birthday Forest

Colors website

3. Can I transfer my reward
points to another eSewa user?

No, the reward points are
non-transferrable and can only be redeemed by you from your
account.

4. Where do I come to collect the
gift?

You are required to come to
our head office at Hattisar to collect your gift.

5. Will I lose my reward points
if I don't redeem it for a longer period?

Log on to your eSewa account
and on your top right corner you can check your reward points.

7. How long should I wait to
receive my gift hamper after I redeem my points?

You will receive a call from
us; it will take up to 7-10 working days to get your gift hamper.

8. Can I redeem my reward point
partially?

Yes. You have the option to
redeem your reward points partially or wholly.

To redeem your reward points, at minimum you must have 1000
points. For Eg: If you have 5000 reward points collected
in your eSewa account, you have the option to either redeem 1000
points at a time or the full 5000 points.