Alice Pope joins us from the Chief Customer Officer Exchange and
shares her background growing up in the DC area. Her father was a
professor and taught Alice that education was a foundational
building block to help realize the American dream. The household
had a culture of learning, she and her two siblings
all ...

Karen Ellis joins us from the Chief Customer Officer Exchange
and, among other things, discusses her roughly 15 years
at Hartsfield–Jackson Atlanta International Airport- the
busiest airport in the world. It turns out that leadership at the
airport likes that distinction and manages the organization to stay
on top-...

Once a nurse, always a nurse, Lynn Skoczelas joins us from the
Chief Customer Officer Exchange. She shares that the Chief
Experience Officer title is new and that executives across the
board should fully understand the value of experience vs. service.
Service is being nice and following protocol. But to create...

Recorded at Next Generation Customer Delivery, Laura Behrens
Wu joins us and takes us through her nomadic childhood where she
lived on several continents. She goes on to share exactly how and
why the internships and initial job that she had simply didn’t
fulfill her. Whether it was the structure of the company
or...