Staff are amazing! Definitely the friendliest group I've ever encountered while traveling. They helped organize numerous tours, knew all of the great restaurants and bars where locals go, negotiated better prices for activities and more. They were very helpful and really friendly. If I go back again some day, I'm definitely staying here.

No requirement to pass the front desk or hostel personnel before proceeding to the rooms, so this is a security concern; the rooms have individual locks and lockers are available, though, so this is good from a security standpoint. Great location, good price, very friendly staff, and a free breakfast - I'd stay here again.

It's odd that there is a buzzer on the street and you must request to be let into the building, but then you can go to the sleeping rooms/computer room/toilets without having to go past the front desk or past any employees. I found this odd.

Staff would smoke in the hotel lobby, which was also the only place to watch TV, eat or use the internet, so that was quite annoying. Also, the dorm rooms do not have locks on the doors, which I didn't like. Other than this, the staff was friendly and helpful, the dinners are GREAT, and the free shuttle to/from Petra every day is a huge perk.

I really appreciate the signs in the rooms reminding people to be quiet in consideration of those who are sleeping. I've stayed at too many hostels where people wanted to party inside the sleeping areas.

GREAT location, and the fact that they have lots of showers & sinks means that you don't have to wait in line for other people in the morning. That's a huge benefit and makes this place better than most other hostels I've visited.

During our 4 days at this hostel, we encountered 3 different employees. 2 of them were phenomenal. 1 of them spoke less English than I speak Russian, and communicating with him to ask where some of the most common tourist attractions were was extremely difficult. I'm not one of those people who thinks everyone should speak fluent English, but a hostel employee should have at least a medium ability at a 2nd language. If he could speak German or French or Spanish, that would work for me, also.

This is the first hostel I've stayed at where there were lots of kids. Many hostels I've stayed at have a rule about kids - either not allowed or only 1 or 2 kids per adult. This was a group of a few dozen kids with only about 3 adults. It provided for lots of noise. They would be running around in the halls, up and down the stairs, banging on doors, talking very loudly - and this woke us up several times during the night. The only negative side to our stay was that staff didn't intervene.