Position Overview:
We are searching for a successful candidate to prepare the Service and Support channels with high quality information that enables customers issues to be solved at first point of contact via a competent and responsive escalation route.

Day-to-Day Experience:
•Support the PBU/DU in product quality escalations
•Support the Regions and Markets in product quality escalations
•Provide support information for the Web
•Maintain global customer services Knowledge Base
•Secure effective administration of EMMA III and Update Service (Pro)
•Secure readiness of the Update Services for launch
•Secure the product requirements for support