Act as the point of contact for Callidus customers, consultants and partners requiring application support Provide phone, chat, and email assistance to customers, consultants and partners on the usage of Callidus products and layered components, such as data transformation tools and report writing tools Researches, analyzes and troubleshoots to diagnose and resolve technical problems Install and configure the product suite to recreate issues and analyze for root cause Develops and maintains effective relationships with internal and external customers Proactively communicates client status, concerns and issues to appropriate management team Contribute to Callidus Community e.g. responding to product forums and posting Knowledge-Base articles Updates Support case tracking system to provide accurate and current documentation of issues Coordinate with Cloud Operations, Quality Assurance and Engineering teams to provide assistance in identifying, reporting and resolving system or product defects. There is relocation support to candidates coming from outside of Ireland. Qualifications/Requirements to fulfill this position: