Troubleshooting Guide

Online Payments

When your customers make online payments via Client Portal, they might encounter errors in certain cases. Let us take a look at some of those error codes that could show up, what they mean and what you can do to resolve them.

Error Code

What went wrong?

What can you do?

CP1003

The link generated may have been associated to a deleted customer.

Verify that the associated customer still exists.

CP3001

The merchant account is not enabled for reference transactions. Hence, payment could not be processed.

Enable reference transactions in your merchant account.

CP3002

The gateway has been configured with invalid credentials or some change has been done on the merchant account which leads to invalid configurations.

Re-enter the correct credentials by going to Settings > Integrations.

CP3003

The payment has been declined due to the fraud detection filters set up in your merchant account.

Verify if the transaction was fraudulent or not. Moderate your fraud filters, if necessary.

CP3004

The transaction has been declined as the payment gateway couldn’t verify the address of the customer.