Tell us some more! Your answer needs to include more details to help people.You can't post answers that contain an email address.Please enter a valid email address.The email address entered is already associated to an account.Login to postPlease use English characters only.

did you install the software before you plugged the scanner into the computer? In most cases you will need to install the software onto the computer and then once it is installed the software will inform you to attach the scanner via the usb port.

The best solution would be to hook on the scanner on to the computer. Since you dont have the software with you, browse to the manufacturers website and see if you can download the drivers from the net. Have them installed.Also ascertain that you have your cables plugged in to the scanner.

Downloading the software from the cd wont help you. But you can just try running it and seeing if it will install. Windows Vista needs specific drivers for scanners, if it doesnt detect the scanner and install it then you need to go to the scanner manufacturer website and see if they have an update. or you can use a progra like VueScan, it doesnt need the drivers installed it will install the scanner and allow you to scan whatever u need

The bad news first... Vista hates and will not drive cannon products.
The other bad news... Cannon went out of the printer business and never wrote a vista driver.
Now some more bad news... vista is not really as fully developed as the XP os and don't really know if it will ever be, it's pretty, but it's one problem after another.
The solution is either buy new printer/scanner or revert Ur system to an XP os. This is the sort if issue that windows went back to selling and supporting XP.
This is a very traveled road!

go to device manager and make sure that the device is working properly because if the driver for the scanner may be missing and you will have to acquire it to use your scanner. if you need anything else please feel free to leave a comment.