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DEEZdutch

Shop owner

DEEZdutch is taking a short break

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Note from shop owner
Hi there!

Our shop will be closed over the holiday season while we are moving homes! We are excited and sad to miss this season but we're sure we will come back for you stronger than before :). Our new home will have a nice working studio attached to up our productivity!

We are still open for customer service in the meantime and you can always contact us about upcoming 2018 projects you'd like to discuss with us. We don't have a date set for re-opening yet but you can follow on instagram (@deez_dutch and @manon_lef) to see what's happening.

Warmly,

Manon

Note from shop owner

Last updated on Oct 27, 2017

Hi there!

Our shop will be closed over the holiday season while we are moving homes! We are excited and sad to miss this season but we're sure we will come back for you stronger than before :). Our new home will have a nice working studio attached to up our productivity!

We are still open for customer service in the meantime and you can always contact us about upcoming 2018 projects you'd like to discuss with us. We don't have a date set for re-opening yet but you can follow on instagram (@deez_dutch and @manon_lef) to see what's happening.

About

We try to bring a little happiness and quirk wherever our items travel.

We are a family of five. Our oldest son was born in 2013 and then we had twin boys in 2014! You can imagine we love our coffee and the mugs that hold it.

The beginning
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I (Manon) started my first shop with digital graphics in December 2014 (bylef.etsy.com). The businessplan included physical products in 2015, but we didn’t specify what this ‘product’ would be.

We searched for something we would enjoy together and would be able to create together as well. We had multiple ideas like stickers, wall decals, wall art prints etc. We did a lot of research about printing possibilities, machinery and all that jazz. Then we came across heat transferred printing and the sublimation process. When we found out we could buy the equipment to make our own mugs, these two coffee lovers were sold!

I started designing the first collection and sharing it on Instagram while researching shipping options. After I ran an Instagram giveaway, more and more people inquired about purchasing the mugs and we started selling mugs weekly in test-phase before the shop would open. The response was amazing and we will be forever thankful for everyone that supported us in this period of trial and error and most of all shipping worldwide!

Our Process
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We now operate everything from our home. Our attic is our design studio and office and we have all equipment at home to print and heatpress our own designs. (And lots of coffee mugs to fuel our ideas)

We gain inspiration and take notes all the time, then we sit down with some drinks, food and music and brainstorm together. This way we have a lot of collection ideas lined up and I can start sketching those out.

Once a design is sketched, traced and made into the final drawing version it will be scanned and vectorised on the computer so we can use it for any future project we might come up with.

After the design is made to fit the mug it will be printed with special ink that will turn from solid to gas state when heated (the sublimation process). We then place the design on the mug and put it in a heat pressing machine. The mug coating will interact with the ink and enclose it completely (the ink will be inside the coating and that’s why the mugs are dishwasher and microwave safe). After a set time we stop the sublimation process by quickly cooling the mug.

After a full inspection we carefully clean the mug and add our DEEZ Dutch tag to it. I then like to wrap the mug up all nicely so all our items comes with standard gift wrapping as a token of our appreciation. It also allows for easy gifting if you decide to give it away.

We really hope you enjoy our mugs as much as we do. Thanks for reading about us and our adventure, you rock!

Update April 2016: We are now also selling totes! A lovely small local company specialised in recycled materials is working with us now to realise them.

Around the web

Shop members

Manon

Owner, Designer, Mugician

Wouter

Owner, Shipper, Mugician

Production partners

Local Textile Printing Company

Netherlands

This team of husband and wife immediately filled our hearts with joy. Their work ethics match so well with ours. They do everything to print durable and eco-friendly. They work with recycled quality materials and show a true passion for what they do.

Shop policies

Last updated onJanuary 13, 2017

Hello you,

thank you so much for looking around in our Etsy shop! We will try to answer all questions with below policies but if you still have questions unanswered, please don’t hesitate to send a message on Etsy or to team [!at] deezdutch.com.

Accepted payment methods

Apple Pay

Accepts Etsy Gift Cards and Etsy Credits

Returns and exchanges

Return Policy
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According to EU rules you have 14 days upon receiving your products to decide to return them. You don’t have to give us any reason if you decide to do so (we accept a ‘just because’!). For a standard withdraw form you can follow this link: https://www.etsy.com/help/article/5452 Please don’t use the product and make sure it’s carefully repackaged before return.

You will receive a full refund of your initial purchase including initial shipping after we receive the mug back to us. You will be responsible for the return shipping costs.

If you want to return the item because it’s damaged (see below) or because you are unsatisfied with the quality, please contact us first so we can try to find a satisfactory solution as soon as possible.

Customised products can not be returned, because they can’t be resold anymore.

Damage or loss
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We take very good care of (y)our order and tend to stuff the boxes with so much padding that we are almost convinced it could withstand a category 5 hurricane. If however your item still arrives damaged, please let us know as soon as practical (preferably within 48 hours). If you send us clear photos of the damaged product and of the packaging, including a description we will make sure a newly made item comes your way or find a different solution. Please hang on to the broken one until we have been in touch because we might just need that for the insurance.

We will accept an item as lost if it hasn't arrived within 2 weeks after the maximum shipping days. You can then file a claim with the post office to try and recover your item. Please contact us and we will be sure to file a claim and start an investigation straight away as well. We will work out the best solution with you regarding refunds or replacements and hope you will work with us in return by filing that claim.

Payment

Payment
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We accept most common payment methods including Paypal and Credit Card. If you don't see your payment method as an option during checkout, shoot us a message and we'll see what we can do.

VAT
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All prices shown are including VAT where applicable.
If you need a detailed invoice with your order you can just send us a message or leave a note at checkout and we’ll provide it with your shipment.

Shipping

Processing Time
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Below information will be updated regularly based on current shipping possibilities.

We currently have one shipping day every week which is Tuesday. We will then ship all open orders up to the day before. This means you have until Monday ends to be added in the shipping the day after.

Shipping
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We ship worldwide for extremely low rates! We have a great deal through DHL Global mail Packet (Deutsche Post) which will hopefully help us on our journey to reach a worldwide audience. All shipments are sent ‘priority’ but by default they don’t include track and trace. You can easily add this during checkout by selecting shipping options. As soon as we have your track and trace number we will share it with you!

Shipping Time
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Expected shipping time after mailing your order will be 2-3 weeks. The DHL delivery aims are less (but not binding).

We can not guarantee your order will arrive in time for a specific event. If you need to have it by a certain date, please contact us prior to purchasing to see what is possible.

non binding DHL Delivery aims:

Europe: 4-10 working days
Rest of the world: 6-12 working days

Need it even faster? We can look at any shipping options you prefer and work something out with you.

Keep in mind that your country might require duties and fees and may hold your package in customs for that reason. This time is different for each country. Always check duty and tax or fees requirements before importing something. Sometimes they will contact you for additional info. We always provide all information on a standardised customs label to make this process as fast as we can. All the rest is out of our hands.

Packaging
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We will snug your mug or tote tightly in a box and wrap it up all fancy and stuff. It’s completely ready to be gifted (watch the previews)! Now you just have to decide if it’s a gift to you or if it’s for someone else. That gift will be squeezed carefully in another box with more padding. This way we hope it stays warm during the long trip and arrives at your place safely. All packaging material we buy is recycled. Everything else we use is recycled by us or recyclable.

The Tax-Man
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As the customer you are responsible for any duty, customs and import fees. A lot of countries have a threshold for imported goods which our mugs fall way below, but please make sure you know about your local regulations.

Additional policies and FAQs

Originality
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All designs are hand-drawn and then turned into a digital format. There will be collections based on popular non copyrighted sayings. We don’t use standard fonts but handdraw every single piece. This will mean that the creative expressions of the sayings are unique, never used in this manner before and should not be found anywhere else. This directly means it is not to be used for anyone’s commercial designs without our prior permission. We try to keep providing everyone with original content this way.

Wholesale
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We currently don’t offer wholesale services but if you’re interested you can always get in touch through Etsy or by email: team [!at] deezdutch.com.

Customisation
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You can always ask us if your customisation idea is possible and what it would cost. We love to help you work out your ideas!

Liability
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We can not be held responsible for any damage, inconvenience or injury related to the use of your purchased product. It is just like any other mug and can break as well. Be careful with hot contents etc. Use common sense and we will all be fine ;)