Company Profile

The UPS Store, Inc., a wholly owned subsidiary of United Parcel Service (“UPS”) of America, Inc., is the world’s largest franchisor of retail shipping, postal, printing and business service centers. The UPS Store® and Mail Boxes Etc.® together comprise nearly 4,700 independently owned locations in the U.S., Puerto Rico and Canada, providing convenient and value-added business services to the small-office/home-office (SOHO) market, corporate "road warriors," and consumers.

History

The Mail Boxes Etc. concept was introduced in 1980 as a convenient alternative to the post office. Throughout its evolution, it has continued to define and lead the business services category it created. In 2001, UPS acquired Mail Boxes Etc., Inc. In 2003, the two companies introduced The UPS Store brand. On April 7, 2003, approximately 3,000 Mail Boxes Etc. locations in the United States (at the time, nearly 90% of the domestic U.S. network) re-branded as The UPS Store and began offering lower (around 20% on average) UPS-direct shipping rates. In 2012, Mail Boxes Etc., Inc. became The UPS Store, Inc. The centers remain locally owned and operated, and continue to offer a variety of shipping, freight, postal, digital online printing, document and business services, with convenient locations and world-class service.

Growth

In the year following the re-branding, The UPS Store, Inc., sold more than 500 new The UPS Store franchise locations in the United States – a record for the company, and phenomenal growth for a quarter-century-old franchise. Non-Traditional site development has also grown the franchise steadily with locations on college campuses and military bases, as well as in convention centers and hotels. Non-Traditional sites create an opportunity to provide services to consumers, regardless of where they live, work or travel.

In addition to its U.S. network, The UPS Store, Inc., has had a master license agreement in place for Canada since 1988. In 2005, more than 260 Mail Boxes Etc. locations in Canada re-branded as The UPS Store. Throughout the company’s historic growth, one thing has remained constant: the commitment of its franchisees in providing personalized and convenient business solutions and a world-class customer experience.

Industry Recognition

In 2013, Entrepreneur®magazine’s annual "Franchise 500," a ranking of franchise opportunities based on factors such as financial strength, growth rate and size, rated The UPS Store/Mail Boxes Etc. #1 in the postal and business services category for the 23rd consecutive year*. Additionally, the company has a rich tradition of award-winning marketing and public relations campaigns, among other accolades.

* 1990-2003 listed under the Mail Boxes Etc. brand

Did you know?

Entrepreneur magazine's annual "Franchise 500®" rated The UPS Store #1 in the postal and business services category for the 23rd consecutive year.