What happens if I lose my phone and I am registered?

If you lose your phone, you must immediately contact us to bar your number. You will be asked to provide verification and go through the normal SIM replacement process. In this instance where you have a successful SIM change you do not need to re-register. If you lose your phone but a SIM change cannot be processed, you can request to remove your registration. You then need to re-register again using your new number.