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The bestselling business classic on the power of relationships, updated with in-depth advice for making connections in the digital world.

Do you want to get ahead in life? Climb the ladder to personal success?

The secret, master networker Keith Ferrazzi claims, is in reaching out to other people. As Ferrazzi discovered in early life, what distinguishes highly successful people from everyone else is the way they use the power of relationships—so that everyone wins. In Never Eat Alone, Ferrazzi lays out the specific steps—and inner mindset—he uses to reach out to connect with the thousands of colleagues, friends, and associates on his contacts list, people he has helped and who have helped him. And in the time since Never Eat Alone was published in 2005, the rise of social media and new, collaborative management styles have only made Ferrazzi’s advice more essential for anyone hoping to get ahead in business.

The son of a small-town steelworker and a cleaning lady, Ferrazzi first used his remarkable ability to connect with others to pave the way to Yale, a Harvard M.B.A., and several top executive posts. Not yet out of his thirties, he developed a network of relationships that stretched from Washington’s corridors of power to Hollywood’s A-list, leading to him being named one of Crain’s 40 Under 40 and selected as a Global Leader for Tomorrow by the Davos World Economic Forum.

Ferrazzi’s form of connecting to the world around him is based on generosity, helping friends connect with other friends. Ferrazzi distinguishes genuine relationship-building from the crude, desperate glad-handing usually associated with “networking.” He then distills his system of reaching out to people into practical, proven principles. Among them:

Don’t keep score: It’s never simply about getting what you want. It’s about getting what you want and making sure that the people who are important to you get what they want, too. “Ping” constantly: The ins and outs of reaching out to those in your circle of contacts all the time—not just when you need something. Never Eat Alone: The dynamics of status are the same whether you’re working at a corporation or attending a social event—“invisibility” is a fate worse than failure. Become the “King of Content”: How to use social media sites like LinkedIn, Twitter, and Facebook to make meaningful connections, spark engagement, and curate a network of people who can help you with your interests and goals.

In the course of this book, Ferrazzi outlines the timeless strategies shared by the world’s most connected individuals, from Winston Churchill to Bill Clinton, Vernon Jordan to the Dalai Lama.

Chock-full of specific advice on handling rejection, getting past gatekeepers, becoming a “conference commando,” and more, this new edition of Never Eat Alone will remain a classic alongside alongside How to Win Friends and Influence People for years to come.

Every group can benefit from team-building exercises. But sometimes it’s not practical to embark on a full-scale training initiative. Now, supervisors, managers, and team leaders have 50 team-building activities to choose from, all of which can be implemented with no special facilities, big expense, or previous training experience. Readers will find engaging exercises for: * Building new teams and helping teams with new members * Dealing with change and its effects: anger, fear, frustration, and more * Recognizing individual efforts and team accomplishments * Finding creative ways to work together and solve problems * Increasing and improving communication * Leveraging diversity and individual differences to meet team goals * Keeping competition healthy and productive within the team Instructions and tips for follow-up and variations are included for each activity, and an additional chapter provides valuable advice for working through unexpected difficulties in team-building.

The secret to developing a team of high performers isn’t more training but better coaching. When managers effectively coach their people around best practices, core competencies and the inner game of coaching that develops the champion attitude, it makes your training stick. With Keith Rosen’s coaching methodology and proven L.E.A.D.S. Coaching Framework™ used by the world’s top organizations, you’ll get your sales and management teams to perform better - fast.

Coaching Salespeople into Sales Champions is your playbook to creating a thriving coaching culture and building a team of top producers. This book is packed with case studies, a 30 Day Turnaround Strategy for underperformers, a library of coaching templates and scripts, as well as hundreds of powerful coaching questions you can use immediately to coach anyone in any situation.

You will learn how to confidently facilitate powerful, engaging coaching conversations so that your team can resolve their own problems and take ownership of the solution. You’ll also discover how to leverage the true power of observation and deliver feedback that results in positive behavioral changes, so that you can successfully motivate and develop your team and each individual to reach business objectives faster.

Winner of Five International Best Book Awards, Coaching Salespeople Into Sales Champions is your tactical, step-by-step playbook for any people manager looking to:

Boost sales, productivity and personal accountability, while reducing your workload Conduct customer/pipeline reviews that improve forecast accuracy, customer retention and uncover new selling opportunities Achieve a long term ROI from coaching by ensuring it’s woven into your daily rhythm of business Design, launch and sustain a successful internal coaching program Turn-around underperformers in 30 days or less Build deeper trust and handle difficult conversations by creating alignment around each person’s goals and your objectives Coach and retain your top performers Collaborate more powerfully and communicate like a world-class leader

NFL head coach Mike Smith lead one of the most remarkable turnarounds in NFL history. In the season prior to his arrival in 2008, the Atlanta Falcons had a 4–12 record and the franchise had never before achieved back-to-back winning seasons. Under Smith’s leadership, the Falcons earned an 11–5 record in his first season and would go on to become perennial playoff and Super Bowl contenders earning Smith AP Coach of year in 2008 and voted Coach of Year by his peers in 2008, 2010 and 2012.

You Win in the Locker Room First draws on the extraordinary experiences of Coach Mike Smith and Jon Gordon—consultant to numerous college and professional teams—to explore the seven powerful principles that any business, school, organization, or sports team can adopt to revitalize their organization.

Step by step, the authors outline a strategy for building a thriving organization and provide a practical framework that give leaders the tools they need to create a great culture, lead with the right mindset, create strong relationships, improve teamwork, execute at a higher level, and avoid the pitfalls that sabotage far too many leaders and organizations.

In addition to sharing what went right with the Falcons, Smith also transparently shares what went wrong his last two seasons and provides invaluable lessons leaders can take away from his victories, success, failures and mistakes.

Whether it’s an executive leadership team of a Fortune 500 company, a sports team, an emergency room team, military team, or a school team successful leaders coach their team and develop, mentor, encourage, and guide them. This not only improves the team, it improves the leaders and their relationships, connections, and organization.

You Win in the Locker Room First offers a rare behind-the-scenes look at one of the most pressure packed leadership jobs on the planet and what leaders can learn from these experiences in order to build their own winning team.

Striking out on your own for the first time is exhilarating. But in a culture full of bad advice, predatory banks, and splurge-now-pay-later temptations, it can also be extremely dangerous—leading you to make financial decisions that could hurt you for years to come. Combine this with a slumped economy, mounds of student loans, and dubious examples from reality TV stars to politicians to your own parents, and it’s no wonder so many twenty-somethings are struggling.

Twenty-three-year-old Zac Bissonnette—the author of Debt-Free U—knows exactly what you’re going through. He demystifies the many traps young people fall victim to in their post-college years. He offers fresh insights on everything from job hunting to buying a car to saving for retirement that will give you a foundation for a secure, stable, and happy life. In the process, he reveals why FICO scores are overrated, online job applications are a waste of time, car loans are for suckers, and credit card rewards are a scam.

With detours to discuss wine connoisseurs, Really Broke Housewives, and Lenny Dykstra, Zac shows you how to make better choices today so you can be richer, smarter (and better-looking!) for years to come.

The Art of Living presents transcripts from legendary business speaker and mentor Bob Proctor’s most popular workshop—Matrixx—and brings this wisdom to a wider audience. With this book, readers will become a student of Bob Proctor’s as he teaches lessons and presents jewels of wisdom on living an extraordinary life. Readers will marvel at Proctor’s miraculous way of disseminating his decades of business wisdom into easy-to-understand parables and learn lessons on what our creative faculties are and how to use them, why we need to unlearn most of the false beliefs we’ve been indoctrinated with our whole lives, and how our intellects have the ability not only to put us ahead in life, but also to be our biggest detriment.

Among many other invaluable lessons contained herein, as a new student of Bob’s, readers will learn:

-How to obtain whatever it is that’s desired in life-How to erase negative thought patterns and retrain the brain for success-How to arrange work for maximum effectiveness

10TH ANNIVERSARY EDITION, REVISED AND UPDATED In this new edition of their classic business fable, Ken Blanchard and Mark Miller get at the heart of what makes a leader successful. Newly promoted but struggling young executive Debbie Brewster asks her mentor the one question she desperately needs answered: “What is the secret of great leaders?” His reply—“great leaders serve”—flummoxes her, but over time he reveals the five fundamental ways that leaders succeed through service. Along the way she learns:

• Why great leaders seem preoccupied with the future • How people on the team ultimately determine your success or failure • What three arenas require continuous improvement • Why true success in leadership has two essential components • How to knowingly strengthen—or unwittingly destroy—leadership credibility

The tenth anniversary edition includes a leadership self-assessment so readers can measure to what extent they lead by serving and where they can improve. The authors also have added answers to the most frequently asked questions about how to apply the SERVE model in the real world.

As practical as it is uplifting, The Secret shares Blanchard’s and Miller’s wisdom about leadership in a form that anyone can easily understand and implement. This book will benefit not only those who read it but also the people who look to them for guidance and the organizations they serve.

A college grad has specific questions when trying to land the first job after school. How are just a few candidates chosen from a stack of hundreds of resumes? What exactly do recruiters want to hear in an interview? What are the common job-hunting mistakes students make time and time again? Confessions of a Recruiting Director gives the inside scoop on the entire hiring process- from a top recruiting director who's seen and heard it all-and delivers a specific, step-by-step approach to beating the odds.

Step 1: Resumes-how to pass the 15 Second Test

Step 2: Networking-how to use connections to get a job

Step 3: Cover Letters-why nine out of ten never get read

Step 4: Ace the Interview- the shocking truth about what recruiters want

An updated version of the best-selling therapist-to-coach transition text. With his bestselling Therapist As Life Coach, Pat Williams introduced the therapeutic community to the career of life coach, and in Becoming a Professional Life Coach he and Diane Menendez covered all the basic principles and strategies for effective coaching. Now Williams, founder of the Institute for Life Coach Training (ILCT), and Menendez, former faculty at ILCT—both master certified coaches—bring back the book that has taught thousands of coaches over the past eight years with all-new information on coaching competencies, ethics, somatic coaching, wellness coaching, and how positive psychology and neuroscience are informing the profession today.

Moving seamlessly from coaching fundamentals—listening skills, effective language, session preparation—to more advanced ideas such as helping clients to identify life purpose, recognize and combat obstacles, align values and actions, maintain a positive mind-set, and live with integrity, this new edition is one-stop-shopping for beginner and advanced coaches alike. Beginning with a brief history of the foundations of coaching and its future trajectory, Becoming a Professional Life Coach takes readers step-by-step through the coaching process, covering all the crucial ideas and techniques for being a successful life coach, including:

All the major skillsets for empowering and “stretching” clients are covered. By filling the pages with client exercises, worksheets, sample dialogues, and self-assessments, Williams and Menendez give readers a hands-on coaching manual to expertly guide their clients to purposeful, transformative lives.

Today, with more and more therapists incorporating coaching into their practices, and the number of master certified coaches, many with niche expertise, growing every year, Becoming a Professional Life Coach fills a greater need than ever. By tackling the nuts and bolts of coaching, Williams and Menendez equip readers with the tools and techniques they need to make a difference in their clients’ lives.

The Common Thread is not based on theory but on real interviews and the author’s personal relationships with Academy and Grammy Award winners, Super Bowl and World Series Champions, Rock and Roll Hall of Fame legends, boxing and UFC World Champions, best-selling authors, billionaires, and Olympians. Readers get instant access to insights, wisdom, disciplines, and habits of high-profile celebrities. The Common Thread provides strategies for the reader to step out of their comfort zone, silence negative self-talk, understand and overcome fear, learn how to take advantage of opportunities often missed, and discover and use their mental mindset for their own success.

Machiavelli based The Prince on his profound understanding of human nature. This short treatise on Renaissance statecraft and power has been controversial and inspiring since its first publication 500 years ago. Machiavelli’s analysis of the ways men seize, retain, and lose power was the first analysis of realpolitik and has been used ever since as a handbook for manipulating events to one’s own advantage. In Niccolo Machiavelli’s The Prince Tim Phillips interprets Machiavelli’s incisive work for today’s business world. Twenty-first century readers will discover: • Why you’ll lose power unless you use it; • How to to set tough targets for yourself; • Why you should befriend your enemy’s enemy; • Ways to send messages through your actions, not your words; • Why nothing fails like success. Niccolo Machiavelli’s The Prince is not a substitute for the original. Its purpose is simply to analyse the timeless nature of Machiavelli’s insights and bring them to life with modern business and political examples. This brilliant interpretation of The Prince, often regarded as the first work of modern philosophy, is an entertaining accompaniment to one of the world’s most useful (and notorious) books.

Although serving may imply weakness to some, conjuring up a picture of the CEO waiting on the workforce hand and foot, servant leadership is actually a robust, revolutionary idea that can have significant impact on an organization’s performance.

Jim Hunter champions this hard/soft approach to leadership, which turns bosses and managers into coaches and mentors. By “hard,” Hunter means that servant leaders can be hard-nosed, even autocratic, when it comes to the basics of running the business: determining the mission (where the company is headed) and values (what the rules are that govern the journey) and setting standards and accountability. Servant leaders don’t commission a poll or take a vote when it comes to these critical fundamentals. After all, that’s what a leader’s job is, and people look to the leader to set the course and establish standards.

But once that direction is provided, servant leaders turn the organizational structure upside down. They focus on giving employees everything they need to win, be it resources, time, guidance, or inspiration. Servant leaders know that providing for people and engaging hearts and minds foster a workforce that understands the benefits of striving for the greater good. The emphasis is on building authority, not power; on exerting influence, not intimidation.

While many believe that servant leadership is a wonderful, inspiring idea, what’s been missing is the how-to, the specifics of implementation. Jim Hunter shows how to do the right thing for the people you lead. A servant leader or a self-serving leader: Which one are you? With Jim Hunter’s guidance, everyone has the potential to develop into a leader with character who leads with authority.

Written in 1645, The Book of Five Rings is considered a classic treatise on military strategy, much like Sun Tzu’s The Art of War, and it is still widely read today. The author, Miyamoto Musashi, was a Japanese samurai warrior who wrote of his expertise in kenjutsu (“the art of the sword”) and of his years of intense combat. So how can the ideas of a seventeenth-century samurai provide help with the challenges we face today? In this brilliant interpretation Leo Gough transforms Musashi’s ancient text into a practical guide on dealing with conflict by using contemporary examples. Twenty-first century readers will discover: • The importance of knowing the disposition of your ‘enemies’; • Why you shouldn’t have a favourite way of doing things; • Why you should never ignore a gut feeling; • How to keep focused on your aims and objectives; • The secrets of seeing through deception. Miyamoto Musashi’s The Book of Five Rings offers 52 simple, yet powerful, proven techniques to help deal with conflict that can be applied to business, careers and home life. Leo Gough’s interpretation of Musashi’s work illustrates the timeless nature of his insights by bringing them to life with modern examples. Gough transforms Musashi’s wise words into a handy, authentic, realistic guide to prevailing over the opponents we face in our careers, our businesses, our social interactions and our personal lives; all without a bloodied sword in sight!

The Common Thread is not based on theory but on real interviews and the author’s personal relationships with Academy and Grammy Award winners, Super Bowl and World Series Champions, Rock and Roll Hall of Fame legends, boxing and UFC World Champions, best-selling authors, billionaires, and Olympians. Readers get instant access to insights, wisdom, disciplines, and habits of high-profile celebrities. The Common Thread provides strategies for the reader to step out of their comfort zone, silence negative self-talk, understand and overcome fear, learn how to take advantage of opportunities often missed, and discover and use their mental mindset for their own success.

We've all read about the experts: the artists, the scientists, the engineers—that special group of people known as Imagineers for The Walt Disney Company. But who are they? How did they join the team? What is it like to spend a day in their shoes? Disney Legend Marty Sklar wants to give back to fans and answer these burning questions. When Marty was president of Walt Disney Imagineering, he created a list of principles and ideals for the team, aptly named Mickey's Ten Commandments. Using this code of standards as his organizational flow, Marty provides readers with insights and advice from himself and dozens of hands-on Imagineers from around the globe. It's a true insider's look like no other!

Sun Tzu's The Art of War has provided strategists with essential advice on battlefield tactics and management strategies for more than two thousand years. In recent years it has become a cult book for business leaders and essential reading for global entrepreneurs seeking to master strategy. In Sun Tzu’s The Art of War Karen McCreadie expertly interprets Master Sun's war strategies for the (perhaps) less dangerous pursuit of business. Twenty-first century readers will discover: · Why you need to know your market inside out for best results; · Why discipline is the key to success; · Why flexibility is crucial for making the most of new opportunities; · Why you need to plan for best and worst-case scenarios; · Why you need to cut delays and strike while the iron is hot. This thoroughly up-to-date interpretation of Sun Tzu's work is not a substitute for the original, but seeks to illustrate the timeless nature of Master Sun’s extraordinary insights by bringing them to life with modern business examples.

Patterned after Strunk and White's classic The Elements of Style, this new edition concisely summarizes the substantial existing research on the art and science of mentoring. The Elements of Mentoring reduces this wealth of published material on the topic to the sixty-five most important and pithy truths for supervisors in all fields. These explore what excellent mentors do, what makes an excellent mentor, how to set up a successful mentor-protégé relationship, how to work through problems that develop between mentor and protégé, what it means to mentor with integrity, and how to end the relationship when it has run its course. Succinct and comprehensive, this is a must-have for any mentor or mentor-to-be.

To survive in today's gig economy, you must be a mover, a shaker, a doer, and a maker. In The Hustle Economy, we give you 25 essays from founders, writers, producers, game makers, artists, and creative types from every path who share one common trait—they are all self-made hustlers who have managed to turn their creativity into careers.In this collection you will find essays from:

Producer and performer Mike Rugnetta on why “Do what you love” is both the best and worst piece of advice you'll ever receive.Author, television writer, and humorist Emma Koenig on staying focused and productive no matter what life throws at you.Web comic Zach Weinersmith on the equation for success and using your creativity to do what the rest of us won't.Trendspotter Jess Kimball Leslie on identifying your skills and turning it into a successful career.

This book exists to inspire and inform. Your creative career is attainable, and we'll show you how to do it and why it's worth it.

Tired of leadership clichés? Ready to become a truly life-changing leader? In The Leadership Triangle, Kevin Ford and Ken Tucker explain the three types of challenges leaders face and the three options they have to choose from to confront these challenges, offering practical tools to help leaders from all walks of life. Weaving together innovative leadership principles and personal conversations with some of the world's greatest leaders in business and the nonprofit world, The Leadership Triangle will become a well-thumbed companion in your own leadership journey. You will learn how to recognize leadership challenges for what they really are, choose strategies based on the specific challenge you face, build incredible, high-functioning teams to overcome any challenge, and implement cutting-edge strategies and tools that will revolutionize the teams you lead.

START BUILDING YOUR MILLION-DOLLAR COACHING BUSINESS TODAY! The coaching profession has experienced phenomenal growth over the past decade, and has become an accepted way for people and organizations to improve performance. In response to this demand, professionals from around the world are getting into coaching. Unfortunately, despite the growth of the coaching field, many coaches struggle to attract clients and charge what they are worth. It doesn't have to be this way! "Guerrilla Marketing for Coaches" provides a practical, step-by-step guide for coaches who want to fill their practice with desirable clients, and build a firm that generates wealth. Follow the six steps in this book--along with the many success stories from top coaches in the field--and you are on your way to having a million-dollar firm. You discover: The top ways to attract clients and fill your practice--without spending much, if any, money; The proven conversations to close deals and get hired; How to build a firm that generates wealth for you, and make money even if you are not working directly with clients. Join Guerrilla Marketing founder Jay Conrad Levinson and acclaimed coach trainer Andrew Neitlich as they guide you to true success in this booming profession.

An accessible guide to the principles of success by one of the most respected and sought-after motivational speakers of our time. In the tradition of Og Mandino and Zig Ziglar, this inspirational guide uses a wide variety of subjects, from “Achievement” to “Worry,” to bring clarity, information, and motivation to readers.

For millions of readers, Bob Proctor’s name is synonymous with success. A former protégé of personal development pioneer Earl Nightingale, Proctor first built a wildly successful business career, and then an internationally successful speaking career, elaborating on the principles of Napoleon Hill’s Think and Grow Rich and other classic success and prosperity texts. Proctor’s position in the business motivation community equals that of Stephen Covey or Og Mandino. But as is not the case with those masters, his books have never been available to the general public—until now!

In The ABCs of Success—the first trade book ever published by this master of motivation and prosperity—Proctor goes beyond the simple laws of success and attraction, weighing in on sixty-seven different topics essential to all those who wish to make their dreams a reality, including persistence, winning, effectiveness, and vision. Organized in A-to-Z fashion and composed of brief essays that can be read over and over, The ABCs of Success is an essential resource for anyone who wants the combined wisdom of a century of success thinking in a single, accessible volume.

Coaching has proven to be one of the most power and effective ways for leaders to develop and improve their performance. Yet working one-on-one with a coach is not always possible. If you want the experience of masterful coaching, Your Coach (In a Book) provides a time-efficient and affordable solution. Based on the authors’ highly successful Masterful Coaching approach, Your Coach (In a Book) is designed to help you master your trickiest leadership, business, and career challenges. Throughout, master-level coaches Robert Hargrove and Michel Renaud engage the reader in a “coaching conversation” about your most important goals, pivotal decisions, bothersome issues, and dilemmas. Your Coach (In A Book) simulates the experience of working with a personal coach. drawing on thousands of hours of coaching conversations. It gives you the insights you need to set aspirational goals, master the corporate chessboard, and create new openings for action where you are stuck or ineffective.

In The Hedgehog Effect, Manfred Kets de Vries presents the case for leadership group coaching as an experiential training ground for learning to function as a high performance team. His group coaching model, incorporating living case studies, has been developed over more than 20 years of delivering programs to top-level executives and sets the standard in the field of leadership group coaching.

Written for coaches, consultants, leadership development directors, and anyone working in or with teams, The Hedgehog Effect begins with an in-depth analysis of what teams and groups are all about. The intricacies of leadership coaching are illustrated with an elaborate example of a team coaching intervention. In Part Two, the author applies a psychodynamic lens to the dynamics of teams and groups, taking a close look at relationship patterns, how groups evolve, and the phenomenon of the group-as-a-whole. Part Three takes a more systemic perspective, addressing the challenges that change processes pose for people in organizations, and how to create best places to work. Kets de Vries supports the whole with the story of an organizational change initiative accomplished through group coaching.

This carefully crafted ebook: “Peace, Power & Plenty (Unabridged)” is formatted for your eReader with a functional and detailed table of contents. Excerpt: “Somehow, even when we feel that it is impossible for us to make the necessary effort, when the crisis comes, when the emergency is upon us, when we feel the prodding of this imperative, imperious necessity, there is a latent power within us which comes to our rescue, which answers the all, and we do the impossible.” The book teaches that man need not be the victim of his environment, but can be the master of it. This work shows how man can stand porter at the door of his mind, admitting only his friend thoughts, only those suggestions that will produce joy, prosperity; and excluding all his enemy thoughts which would bring discord, suffering, or failure. It teaches that “your ideal is a prophecy of what you shall at last unveil,” that “thought is another name for fate,” that we can think ourselves out of discord into harmony, out of disease into health, out of darkness into light, out of hatred into love, out of poverty and failure into prosperity and success. Dr. Orison Swett Marden (1848–1924) was an American inspirational author who wrote about achieving success in life and founded SUCCESS magazine in 1897. He is often considered as the father of the modern-day inspirational talks and writings and his words make sense even to this day. In his books he discussed the common-sense principles and virtues that make for a well-rounded, successful life.

The innovation ecosystem around the world is getting clogged up. Looking around us, there are numerous problems like polluted cities, obesity, health care, access to education, water supply and the list goes on. Sadly, much of the technology being built even in leading startup ecosystems around the world is short-sighted and focused on quick profitability rather than solving problems that millions face on a daily basis. This book is a call to return to basics and focus on innovation around actual problems that the normal person faces in his life around the world. We present a systematic approach to building early stage technology companies. We provide a collection of experiential decision frameworks that draw their academic credentials from design thinking, operational research, business strategy and microeconomics. We do not believe in generic advice. We enable entrepreneurs to figure out the strategies and tactics that would work for them in their local context for the specific problem that they are trying to solve. Subsequently, we outline more strategic information on understanding the suitability of the business model to the local innovation ecosystem and ways to scale with finance. We conclude the book with philosophical thoughts on our observations of the role of the entrepreneur in our economic system and the motivations of building a technology startup.

In these affectionate letters to Francesca, a first grade teacher at an inner-city school in Boston, Jonathan Kozol vividly describes his repeated visits to her classroom while, under Francesca’s likably irreverent questioning, he also reveals his own most personal stories of the years that he has spent in public schools.

Letters to a Young Teacher reignites a numberof the controversial issues Jonathan has powerfully addressed in recent years: the mania of high-stakes testing that turns many classrooms into test-prep factories where spontaneity and critical intelligence are no longer valued, the invasion of our public schools by predatory private corporations, and the inequalities of urban schools that are once again almost as segregated as they were a century ago.

But most of all, these letters are rich with the happiness of teaching children, the curiosity and jubilant excitement children bring into the classroom at an early age, and their ability to overcome their insecurities when they are in the hands of an adoring and hard-working teacher.

Professional service gurus David Maister and Patrick McKenna have created a practical handbook on how to lead professional colleagues or peers when you lack formal authority. Harvard Business School’s Working Knowledge calls it “a timely, easy to read work leavened with action plans and examples.”

Whether you have recently been appointed as a group leader or are a battle-scarred veteran, you know that managing professional people is difficult! In this unique handbook, Patrick J. McKenna and David H. Maister argue that leaders will best enable their people to achieve peak performance not by managing them, not by leading them, but by inspiring them.

The authors show you how to actually add value as a group leader or induce people to accept your guidance, even with intelligent professionals who are often free-agents accustomed to having automony to work on grueling assignments with little supervision. They also give advice on how to handle those oh-so-talented but oh-so-annoying professionals who exhibit attitude problems or are just exceedingly difficult to work with, when you need them but they tend to needle you.

The lessons and learning presented here will give you insights and action tips to help you provoke and inspire your people to their full potential.

If you want to create a lean, mean, working machine in today’s environment you need a game plan for building employee morale and commitment. By coaching and mentoring your work force—instead of implementing staid traditional management techniques—you’ll start to see tremendous results.

Regardless of where you find yourself on the corporate ladder and what level of authority you carry, what you and other managers share in common is the responsibility for the performance of others. Coaching and Mentoring For Dummies can open your eyes to this innovative way of managing and show you the best way to get the most out of those who work for you.

Coaching and Mentoring For Dummies provides the foundation for understanding what business coaching is all about, and helps you gain or improve the coaching skills that drive employee performance and commitment. These skills, which serve as the main topics of this book, involve: getting employees to deliver the results you need; guiding employees to think and do for themselves; motivating employees to take on responsibility and perform effectively; and growing employee capabilities that lead to career development and success

You’ll also discover how to:

Use questions rather than commands Be a delegator, not a doer Complete performance reviews without anxiety Grow your employees’ talents Increase productivity and decrease turnover With Coaching and Mentoring For Dummies as your guide, you can start to put these techniques and tools to work for you and inspire your employees in ways you never imagined. From tried-and-true worksheets to tools that you can tailor to you own situation, this friendly guide helps you call all the right plays with regards to your employees. Forget about micromanaging! When you become a coach, you’ll be surprised by the tasks your group can perform.The fun and easy guide to today's hottest trends in management training, Coaching and Mentoring For Dummies shows managers how to take advantage of these state-of-the-art management tools -- without spending hundreds of dollars on training seminars! This book features Guidance on being a coach rather than a doer" and giving feedback in a positive way Advice on motivating, grooming, and growing employees Tips on tackling diversity issues, performance reviews, and other challenges Put these techniques and tools to work and inspire your employees in ways you never imagined. Forget about micromanaging! When you become a coach, you'll be surprised by the tasks your group can perform.

Years of experience as a magician taught Tim David that real magic is all about words, and the way they influence the minds of the audience. What sets a professional magician apart from an amateur are people skills like communication, influence, and engagement—skills that are also effective in the workplace. By applying seven “magic” words in a business setting, David offers tools for effective and persuasive communication.

You will learn: The secret word that Harvard psychologists discovered is the key to unlocking human motivation How one very special word (spoken only inside your mind) mysteriously has a profound positive impact on those around you The number one mistake that managers make during 1-on-1’s, and the one simple word that can fix it all What Dale Carnegie dubs “the sweetest sound in any language” How one tiny word can instantly change someone’s mind for the better The single word that an in-depth study of thousands of hours of call center recordings revealed as the quickest way to reduce differences and calm people down How the infamous “But Eraser” works and why so many people mess it up The REAL magic behind the word “thanks”

You want people to stretch their limits, but your conversations meant to help them often fall flat or backfire, creating more resistance than growth. Top leadership coach Marcia Reynolds offers a model for using the Discomfort Zone—the moment when the mind is most open to learning—to prompt people to think through problems, see situations more strategically, and transcend their limitations.

Drawing on recent discoveries in the neuroscience of learning, Reynolds shows how to ask the kinds of questions that short-circuit the brain’s defense mechanisms and habitual thought patterns. Then, instead of being told, people see for themselves the insightful and often profound solutions to what is stopping their progress. The exercises and case studies will help you use discomfort in your conversations to create lasting changes and an enlivened workforce.

Strategy power plays brings together some of the greatest ideas on business success from three classic books. Karen McCreadie, Tim Phillips and Steve Shipside bring together the greatest political and military strategic concepts from their interpretations of Niccolo Machiavelli’s The Prince, Sun Tzu’s The Art of War and Samuel Smiles’ Self-help in a themed compendium. These bestsellers, written respectively in ancient China, Renaissance Florence and Victorian Britain, have inspired readers through the ages with simple yet effective ideas, and continue to drive today’s ambitious readers. In Strategy power plays these influential writings have been reinterpreted using modern business examples. The 100 short, entertaining chapters, which include practical tips and inspiring quotations, are designed to help twenty-first century readers make a success of their businesses and their careers alike.

Soldier and intellectual Carl von Clausewitz first entered combat at the tender age of thirteen. He later rose to the rank of Major General, married into the Prussian nobility and wrote a book which was to become one of the most influential works on military strategy ever published. On War is one of the first books on modern military strategy. Writing mostly after the Napoleonic wars, between 1816 and 1830, von Clausewitz never lived to see it published. He had a theory that it was the integration of political, societal and economic issues that was the most important factor in deciding the outcome of a war. This new theory made On War one of the most important texts on strategy ever written. On War has been translated into practically every major language and remains a source of inspiration for modern strategic thinkers. In this fascinating new interpretation, Andrew Holmes illustrates how von Clausewitz’s ideas can be applied to contemporary business. Readers will discover: • Why business, like war, is neither an art nor a science; • How to ‘fortify’ their business; • The importance of a strong commander; • The secrets of being ruthless; • Why they should bypass their smart phones and open up the lines of communication. By re-interpreting von Clausewitz’s original theories, Holmes demonstrates that On War is not just about the battlefield. This clear, concise and waffle-free book shows how you can treat life like a military operation and steer your troops in the right direction in the world of business. Andrew Holmes’ Carl von Clausewitz’s On War illustrates the timeless nature of von Clausewitz’s insights by bringing them to life with modern examples and business case studies. This brilliant interpretation of On War is an entertaining accompaniment to one of the most famous strategy books ever written.

NLP is a powerful personal change/communication model, based on solid theoretical footings - psychology, physiology, systems theory and communication. Six typical NLP processes are described that anyone - managers, parents, coaches, etc. - can use to help themselves or others to be more resourceful, be more aware of their actions on others or to undertake interesting and challenging opportunities.

Everything you need to know about getting started in trading professionally. Professional trader does not become successful by accident. They are very determined and self discipline. They follow set of rules which help them trade effectively.

This guide book contains many guidelines gathered from numerous years of trading experience. One of the most effective ways to become professional in any endeavor is to "monkey see; monkey do" yourself after those who are already successful. These rules and guidelines will not only help you on the right path into trading professionally, but help to keep you on the right attitude and set realistic objective.

The authors reflect today's reality of how coaching has moved beyond its initial focus on life skills to become an integral part of an organization's toolkit for developing leaders. Already used as the definitive resource in dozens of corporate and professional development programs, Co-Active Coaching has been updated to include the latest terminology and a variety of fresh coaching examples drawn from the authors' firsthand experiences with thousands of international coaching trainees and clients.

The Third Edition of this bestselling title is packed full of real-world advice for researchers and students. It is an invaluable introduction to the theoretical and practical essentials needed to design, conduct and appraise qualitative research in health.

The book highlights core research skills, taking the reader through the key debates in qualitative methodology. It sets out a logical, easy-to-follow path supported by practical examples ensuring you will find it engaging and relevant.

Updates for the new edition include:

- a new chapter on effectively combining methods - new material on the practical aspects of securing access to participants, using online data and on selecting an approach for analysis - improved material on reading and appraising literature with detailed exploration of systematic reviews and synthesis - expanded chapters on analysing data, with practical suggestions for moving from descriptive to analytical approaches - an effective mix of classic and contemporary case studies from across health research - expanded summaries, key points and reflective questions designed to help students apply theory to their own research.

Clear, thorough and articulate, this is an authoritative introduction to qualitative research for all health professionals and students.

Visit the accompanying companion website for additional resources.

Judith Green is a Professor in Sociology of Health at the London School of Hygiene and Tropical Medicine.

Nicki Thorogood is a Senior Lecturer in Sociology at the London School of Hygiene and Tropical Medicine.

NFL head coach Mike Smith lead one of the most remarkable turnarounds in NFL history. In the season prior to his arrival in 2008, the Atlanta Falcons had a 4–12 record and the franchise had never before achieved back-to-back winning seasons. Under Smith’s leadership, the Falcons earned an 11–5 record in his first season and would go on to become perennial playoff and Super Bowl contenders earning Smith AP Coach of year in 2008 and voted Coach of Year by his peers in 2008, 2010 and 2012.

You Win in the Locker Room First draws on the extraordinary experiences of Coach Mike Smith and Jon Gordon—consultant to numerous college and professional teams—to explore the seven powerful principles that any business, school, organization, or sports team can adopt to revitalize their organization.

Step by step, the authors outline a strategy for building a thriving organization and provide a practical framework that give leaders the tools they need to create a great culture, lead with the right mindset, create strong relationships, improve teamwork, execute at a higher level, and avoid the pitfalls that sabotage far too many leaders and organizations.

In addition to sharing what went right with the Falcons, Smith also transparently shares what went wrong his last two seasons and provides invaluable lessons leaders can take away from his victories, success, failures and mistakes.

Whether it’s an executive leadership team of a Fortune 500 company, a sports team, an emergency room team, military team, or a school team successful leaders coach their team and develop, mentor, encourage, and guide them. This not only improves the team, it improves the leaders and their relationships, connections, and organization.

You Win in the Locker Room First offers a rare behind-the-scenes look at one of the most pressure packed leadership jobs on the planet and what leaders can learn from these experiences in order to build their own winning team.

As a manager, you aren’t truly successful unless your employees are as well. Helping them establish compelling, actionable performance goals is the first and most important step, and 2600 Phrases for Setting Effective Performance Goals is there to lend a hand. A natural follow-up to the bestselling 2600 Phrases for Effective Performance Reviews, this quick-reference guide provides readers with ready-to-use performance goals organized by the characteristics and core competencies used most often in the appraisal process. From attendance and attitude to teamwork and time management, managers will find the language they need to inspire exceptional results. The book also includes wording tailored to many of the most common positions in sales and marketing, accounting and finance, HR, IT, legal, manufacturing, operations, and more. Comprehensive and organized for ease of use, this book enables managers to lay the groundwork necessary for phenomenal achievement on the part of their people.

Mentoring isn't just another component of being a good employee. It's essential to the continuing health of an institution: the sharing of knowledge and experience not only helps less senior employees improve their job skills but transforms managers into stronger leaders. Noted reference librarian and researcher Lee offers librarians at all levels both her experience and her ideas about establishing a formal mentoring process at the library. Readers will learn The kinds of skills the mentor should have, with techniques for successful development, education, and training How to establish formal and informal mentoring arrangements, with a chapter devoted to mentoring librarians electronically Keys to working with students, interns, volunteers, and individuals interested in a library science career In this useful book, Lee shows librarians how mentoring can be both satisfying and good for career development and personal growth.

This toolkit suits coaches and prospective coaches in all sectors, particularly those who want a rapid and accessible route to understanding coaching practice and who want a reliable source book for coaching methods.

The mark of outstanding leadership is not just about how good a leader you are, but about how many leaders you develop. In The Living Leader leadership guru Penny Ferguson shows that leadership is not a privilege for a chosen few but extends to everyone throughout any organization. It is about realizing the potential of every individual. The Living Leader shows how individuals can discover and develop new attitudes to motivation, communication and leadership. Ferguson shows that leadership is more about understanding than explaining; more about listening than telling; more about encouraging than showing; more about giving than getting; more about being than doing. Great leadership is about the behaviours, attitude, emotions and communication abilities of each individual leader.

Six Sigma Green Belts need support in applying new skills after training, yet there is little research about how this works and even less advice about what support looks like in the field. This book is that missing link in providing coaching tips to support Green Belt projects.

There is an abundant amount of information on the technical, “hard skills” aspects of Six Sigma, while considerably less about the interpersonal side of DMAIC. Research has shown that desirable Green Belt project outcomes are greatly influenced by collaboration issues between the coach and the Green Belt team member, and therefore this text focuses on tips for effective collaboration practices.

Besides being a comprehensive discussion about how to coach Green Belts on their first project, it may also be used to coach subsequent Green Belt projects. A case study of Louisville Metro demonstrates this book’s ideas in the field and includes an example of one of its actual Six Sigma Green Belt projects.

Widely recognised as a leading practical resource on coaching and mentoring, The Coaching and Mentoring Learning Resource Manual by Jimmy Petruzzi combines an understanding of coaching and mentoring principles, skills, attitudes and behaviours, along with practical guidance and a comprehensive tool kit for coaches and mentors.A pragmatic and passionate learning resource that establishes the many benefits of coaching and mentoring in order to create a working environment for individuals and organizations to ensure that both fulfil their full potential.Whether you are an existing trainer, teacher, coach, mentor, leader of manager, or if you are studying to become a coach or mentor. This manual helps to reinforce existing skills, and learn and adapt new skills.The Coaching and Mentoring Learning Resource Manual is interactive, with exercises that adhere to specific Coaching and Mentoring assessment criteria.

The PEND Principle ™ was created by marketing consultant, Rudi Tartaglia. Rudi created this process after working with hundreds of clients in a consultancy capacity, who most times struggled with developing strategic process in their business. The PEND Principle ™ covers four key strategic principles that businesses can use to grow over the short, medium, and long term. This process takes the guess work out of when and how to grow strategically, and this principle can be applied across any business type, large or small.

Leading with Character and CompetenceMoving beyond Title, Position, and Authority

“Leadership is an applied discipline, not a foamy concept to muse about,” says three-time CEO, Oxford-trained scholar, and consultant Timothy R. Clark. “In fact, it's the most important applied discipline in the world.” The success of any organization can be traced directly to leadership. And leadership can be learned. But too many books and development programs focus exclusively on skills.

In reality, performance and ultimate credibility are based on a combination of character and competence. As Clark puts it, character is the core and competence the crust. He shows how greatness emerges from a powerful combination of the two, although in the end character is more important. A leader with character but no competence will be ineffective, while a leader with competence but no character is dangerous.

Clark spotlights the four most important components of character and competence and offers a series of eloquent, inspiring, and actionable reflections on what's needed to build each one. Fundamentally, he sees leadership as influence—leaders influence people “to climb, stretch, and become.” You need character to influence positively and competence to influence effectively.

This is a book for anyone, no matter where he or she is on the organization chart. Because today employees at all levels are being asked to step up, not only can everyone be a leader, everyone has to be. Clark's insights are profound, and his passion is infectious. “Leadership” he writes, “is the most engaging, inspiring, and deeply satisfying activity known to humankind. Through leadership we have the opportunity to progress, overcome adversity, change lives, and bless the race.”

How did a Venice Beach T-shirt vendor become television's most successful producer? How did an entrepreneur who started in a garage create the most iconic product launches in business history? How did a timid pastor's son overcome a paralyzing fear of public speaking to captivate sold-out crowds at Yankee Stadium, twice? How did a human rights attorney earn TED's longest standing ovation, and how did a Facebook executive launch a movement to encourage millions of women to "lean in"?

They told brilliant stories.

In The Storyteller's Secret: From TED Speakers to Business Legends, Why Some Ideas Catch on and Others Don't, keynote speaker, bestselling author, and communication expert Carmine Gallo reveals the keys to telling powerful stories that inspire, motivate, educate, build brands, launch movements, and change lives. The New York Times has called a well-told story "a strategic tool with irresistible power" - the proof lies in the success stories of 50 icons, leaders, and legends featured in The Storyteller's Secret: entrepreneurs like Richard Branson, Sara Blakely, Elon Musk, Steve Jobs, and Sheryl Sandberg; spellbinding speakers like Dr. Martin Luther King, Jr., Bryan Stevenson, and Malala Yousafzai; and business leaders behind famous brands such as Starbucks, Southwest Airlines, Wynn Resorts, Whole Foods, and Pixar. Whether your goal is to educate, fundraise, inspire teams, build an award-winning culture, or to deliver memorable presentations, a story is your most valuable asset and your competitive advantage.

In The Storyteller's Secret, Gallo explains why the brain is hardwired to love stories - especially rags-to-riches stories - and how the latest science can help you craft a persuasive narrative that wins hearts and minds. "The art of storytelling can be used to drive change," says billionaire entrepreneur Richard Branson. And since the next decade will see the most change our civilization has ever known, your story will radically transform your business, your life, and the lives of those you touch. Ideas that catch on are wrapped in story. Your story can change the world. Isn't it time you shared yours?

Top leadership researcher, consultant, and coach Susan Fowler says stop trying to motivate people! It's frustrating for everyone involved and it just doesn't work. You can't motivate people—they are already motivated but generally in superficial and short-term ways. In this book, Fowler builds upon the latest scientific research on the nature of human motivation to lay out a tested model and course of action that will help leaders guide their people toward the kind of motivation that not only increases productivity and engagement but that gives them a profound sense of purpose and fulfillment.

Fowler argues that leaders still depend on traditional carrot-and-stick techniques because they haven't understood their alternatives and don't know what skills are necessary to apply the new science of motivation. Her Optimal Motivation process shows leaders how to move people away from dependence on external rewards and help them discover how their jobs can meet the deeper psychological needs—for autonomy, relatedness, and competence—that science tells us result in meaningful and sustainable motivation.

Optimal Motivation has been proven in organizations all over the world—Fowler's clients include Microsoft, CVS, NASA, the Catholic Leadership Institute, H&R Block, Mattel, and dozens more. Throughout the book, she illustrates how each step of the process works using real-life examples. Susan Fowler 's book is the groundbreaking answer for leaders who want to get motivation right!

Thoughtful and rich with advice, The Mentor's Guide explores the critical process of mentoring and presents practical tools for facilitating the experience from beginning to end. Managers, teachers, and leaders from any career, professional, or educational setting can successfully navigate the learning journey by using the hands-on exercises in this unique resource.

"The need for mentoring has never been greater. Securing a new generation of diverse leaders and the need for sustainable change are not easy tasks. As I renew my commitment to mentoring, The Mentor's Guide is the tool I want by my side. It is jam-packed with everything I need to be successful and more—new exercises, concrete examples, and a road map for building an effective relationship." —PERNILLE LOPEZ, global human resource manager, The IKEA Group

"The Mentor's Guide remains the go-to book for those seeking to make their practice of mentorship as helpful and accessible as possible. Practically written and grounded in a solid understanding of how adults learn, this is an invaluable resource." —STEPHEN D. BROOKFIELD, Distinguished University Professor, University of St. Thomas

"Across all industries, we look to leaders to deliver broad-based results through others. The Mentor's Guide is an excellent resource for leaders interested in unleashing the potential of their team members. There is no greater gift that leaders can give their teams than to develop themselves." —KATHY BOLLINGER, president, Arizona West Region Banner Health

"The Mentor's Guide provides poignant insights and pragmatic instruction for conveying wise advice that fosters insight and facilitates growth. A must-read for anyone who cares about the power and potential of talent." —CHIP R. BELL, author, Managers as Mentors

"After more than a decade, The Mentor's Guide is still the best. It has stood the test of time and remains an indispensable tool for mentors across all fields." —LAURENT PARKS DALOZ, author, Mentor: Guiding the Journey of Adult Learners

Mastering Strategy: Workshops for Business Success uses a series of workshops to strip away confusion and present popular and proven strategy frameworks in an easy-to-understand, straightforward, and entertaining manner. Using everyday language that avoids jargon, the workshops in this comprehensive toolkit help readers identify the competitive patterns of any industry, understand any company's competitive position in its market, formulate a set of strategic solutions for a company, and recognize the risk-return trade-offs of those strategic solutions. The authors cover introductory competitive strategy concepts while also providing guidance for business people intent on taking their strategic thinking skills to the next level. From business professionals seeking to quickly grasp and employ strategy essentials, to would-be entrepreneurs sizing up the potential of their business opportunity, to scientists pursuing commercialization of their inventions, this book is the ideal resource to make each a more effective strategic thinker.

Since it was first published to wide acclaim in 1992, the bestselling Leadership Jazz has firmly placed itself among the great business classics. Former President Bill Clinton called it “astonishing,” and the late Peter Drucker advised, “Read this slowly. This book is wisdom in action.”

Now updated for first time in well over a decade, this powerful book reveals why today, more than ever, leadership is more an art than a science. Today’s best leaders, De Pree says, are attuned to the needs and ideas of their followers, and even step aside at times to be followers themselves. Filled with insightful stories from De Pree’s experience as the chairman of Herman Miller and from people he’s met along the way, Leadership Jazz reveals how to:

• Hold people accountable and give them space to reach their potential• See the needs of employees and those of the company as the same• Inspire change and innovation • Work effectively with creative people

Complete with an extensive new introduction from De Pree on why his philosophy is more relevant now than ever before, Leadership Jazz gives you an entirely new way to look at the difficult job of leader.

Psychological ownership as a phenomenon and construct attracts an increasing number of scholars in a variety of fields. This volume presents a comprehensive and up-to-date review of the psychological ownership literature with particular attention paid to

This book sets out a systematic way to understand who you need to influence, how to evaluate the priority you give to each person, what tactics will work the best, and how to plan and execute your campaign. It provides powerful tools and processes which use the psychology of influence and grounds them in experience of managing projects and change.

Other lawyers are living extraordinary lives and their success can be discovered and modeled! Who wants to spend 60 to 70 hours per week in the office? What lawyer would love nothing more than to be accessible to his or her clients 24 hours a day, 7 days a week? "Great Legal Marketing" will show you how you can implement proven strategies into your marketing campaign that will make your ideal clients come knocking on your door. "Great Legal Marketing" will dramatically alter the way you view the marketing of your law practice. Ben Glass illustrates, in an easy-to-follow format, how you can: Improve your mindset about marketing and its purpose, Build a valuable database of past, current and future clients, Cultivate a group of followers who will send business your way, Create a system that puts your marketing on auto-pilot, Follow the footsteps of other successful lawyers who have “figured it out”, Integrate various marketing techniques into your practice...today, and Avoid the common pitfalls of lawyer marketing. Not only does "Great Legal Marketing" incorporate Ben’s valuable advice, there are also guest chapters written by people who are in the marketing trenches on a daily basis. You will be able to learn various perspectives on marketing, including what works and what does not. Don’t leave marketing to chance. Let "Great Legal Marketing" guide you on the path toward a profitable law practice that doesn’t require you to spend each and every day in the office!

Laurie Beth Jones has given hundreds of thousands of business readers insight into how the ideas of Jesus can be used to enhance performance. One of the most critical work areas for anyone, whether a manager or a CEO, a teacher or a pastor, is cooperative teamwork. Leaders today face their greatest challenges not only in defining strategies and getting updated information but also in getting diverse human beings to pull together without falling apart.

Jesus can be a role model for team leaders everywhere. When Jesus called out to his future disciples, “Follow me, and I will make you fishers of men,” he transformed them from people who worked for themselves to people who were part of a larger team. Jesus was constantly exhorting his people to “gather in my name” and “go out two by two” and always think and pray “as one.” Jesus’ final prayer was “that they might be one, Father, even as you and I are one,” which is ultimately about union and communion, common values and purpose—all of which form the bedrock of an inspired team.

Teach Your Team to Fish offers dozens of stories from the Bible showing how Jesus managed his team of disciples and other followers, with suggestions for how to apply these lessons to real-world teambuilding and management problems. It offers guidance and inspiration on:

* how to excite your team in order to motivate them;* how to ground them so they’ll be realistic about what can be achieved; * how to transform them into a truly well-functioning team; * and how to release them into the world to improve other teams elsewhere.

Along the way, the book gives examples of companies in which teams work well together and offers lessons that can help team leaders everywhere sustain themselves and achieve their common goals.

"The Mentee's Guide inspires and guides the potential mentee, provides new insights for the adventure in learning that lies ahead, and underscores my personal belief and experience that mentoring is circular. The mentor gains as much as the mentee in this evocative relationship. Lois Zachary's new book is a great gift." —Frances Hesselbein, chairman and founding president, Leader to Leader Institute

"Whether you are the mentee or mentor, born or made for the role, you will gain much more from the relationship by practicing the fun and easy A-to-Z principles of The Mentee's Guide by the master of excellence, Lois Zachary." —Ken Shelton, editor, Leadership Excellence

"With this deeply practical book filled with stories and useful exercises, Lois Zachary completes her groundbreaking trilogy on mentoring. Must-reading for those in search of a richer understanding of this deeply human relationship as well as anyone seeking a mentor, whether for new skills, job advancement, or deeper wisdom." —Laurent A. Parks Daloz, senior fellow, the Whidbey Institute, and author, Mentor: Guiding the Journey of Adult Learners

A new up-to-date overview of coaching effectiveness with practical case studies to demonstrate how these techniques are applied in real businesses. Using well-known coaching approaches in business and devoting additional attention to internal coaching practices this is a distinct, rigorous yet accessible guide to coaching approaches and practice.

There are more similarities than differences between how artists and scientists work. Both ask countless questions. Both search in earnest for answers. Both are dedicated to reaching the best results. Not so different from today's trainers, are they?

Elaine Biech, one of the most highly regarded names in talent development, has set out to identify the perfect blend of content mastery and audience insight. The result is this highly informative book.The Art and Science of Training presents the science for learning and development, but it also emphasizes that training success lies in knowing what to do when things don't go as planned.

Discover how top facilitators always put learners first, even when faced with exceptions to the rule—the unwilling learner, the uninformed supervisor, the inappropriate delivery medium, or the unmanageable performance challenge. And learn why you must understand people, not only content, to ensure consistently exceptional learning experiences.

Science is both a body of knowledge and a process. Art is the expression of creativity and imagination. Where they intersect is the best way to help others learn and grow.

In order to succeed in today’s competitive environment, corporate and nonprofit institutions must create a workplace climate that encourages employees to continue to learn and grow. From the author of the best-selling The Mentor’s Guide comes the next-step mentoring resource to ensure personnel at all levels of an organization will teach and learn from each other. Written for anyone who wants to embed mentoring within their organization, Creating a Mentoring Culture is filled with step-by-step guidance, practical advice, engaging stories, and includes a wealth of reproducible forms and tools.