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Help & Contact us

Thank you for your enquiry

Your message has been received and one of our Customer Services representatives will get back to you shortly.

We aim to respond to enquiries within 24 hours and normally do so much faster.

Our Customer Services team is available Monday to Friday 8am-11pm GMT and Saturday to Sunday 9am-9pm GMT - if you contact us outside of these hours it may take us a little longer to respond to your enquiry.

Depending on the nature of your enquiry, we may have to contact our partner boutique for further information, occasionally this can add to our response time.

No matter how many items you purchase, or where in the world you order from, you will only pay one fee.

Click here to find out more about our shipping options, including Click & Collect and Same Day Delivery.

Free returns pick-up

We offer free global returns.

You have 14 days from receiving your order to return the item. We strongly recommend that you book your free returns pick-up within 7 days of receiving your order to ensure that it arrives back in time.

Delivery duties are included in the item price when shipping to all EU countries plus USA, Canada, China, Australia, Puerto Rico, Switzerland, Singapore, Republic Of Korea, Kuwait, Mexico, Qatar, India, Norway, Saudi Arabia, Taiwan, Thailand, U.A.E., Japan. This means all import duties are included in your order. The price you see is the price you pay.

Delivery duties are not included in the item price when shipping to all other countries. This means you may be liable to pay import duties on receipt of your order.

Designer : Tom Ford

The Texan-born designer, who studied at New York’s Parson’s School of Design and began his working career at sportswear label Cathy Hardwick, really started to make waves at Perry Ellis working under Marc Jacobs. But he is of course best known for turning around the fortunes of Italian fashion house Gucci in the 1990s, restoring in it a kind of sexy 1970s glamour that the brand appeared to have lost. After a stint also designing for Yves Saint Laurent, he created the Tom Ford label that now takes in fragrance, sunglasses and luxurious menswear.