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Shipping & Returns

SHIPPING

When your order is shipped, we will send you a confirmation email. We use DHL Express service (1-3 working days) for all shipments and a signature will be required upon delivery of your order. We offer free delivery on all UK orders and free delivery on all international orders over £150.
Please be aware that our service is not a named delivery service and anyone at the designated delivery address may sign for your delivery. We will not be liable for a lost or missing order that has been signed for in a building, for example an office address that has been provided for delivery.
To contact us regarding all shipping you can email us at info@castore.co.uk

RETURNS AND CANCELLATIONS

Should you wish to cancel or return any purchases, you may do so by contacting info@castore.co.uk

If you are based in the EU you also have the right to cancel your order under the Consumer Protection (Distance Selling) Regulations 2000 (“Regulations”), provided you give us written notice. Notice can be given any time after your order has been placed, up until 14 working days from the day after you received your order. Notice of contract cancellation under the Regulations must be given by email to info@castore.co.uk

Please note that this cancellation right does not apply to certain items including (without limit) goods made to your specification or which have been personalised.

For orders cancelled under the Regulations, we will issue you with a full refund including the shipping cost. All items must be returned unused and in their original condition, from the original delivery country.

Refunds will be issued within 30 days of us receiving your cancellation notice. If we do not receive the cancelled order back, we will arrange to have it collected from you at your cost.

Returns policy

Items should be returned within 90 days of their delivery date, unused and with all garment tags still attached. Our Castore packaging is considered to be apart of the product and must be returned with the goods. This is also to ensure that the product(s) arrive back to us in a suitable and undamaged state. Returns that are damaged or soiled may not be accepted and may be sent back to the customer and/or a refund refused.
It is the customers responsibility to return all unwanted goods. All Castore returns are dealt with using DHL and please follow the instructions to arrange pick up. You are under a duty to take reasonable care of the goods and will be liable for damage to them until we receive them at our warehouse. We cannot be responsible for any loss for any item(s) you have chosen to send to us yourself that become lost or missing.
Please email info@castore.co.uk if any of your purchases have been delivered without Castore swing tags.

Please note we do not offer free returns outside of the UK.

Faulty goods
Goods are faulty if they are received damaged. Items that are damaged as a result of normal wear and tear are not considered to be faulty.

Refunds will be credited to the purchaser’s original method of payment. Original shipping charges will not be refunded. If your return was purchased in a currency other than your local currency, refunds will be paid in the same currency as purchase. Due to fluctuations is currency rates the amounted refunded may be slightly higher or lower than the price originally paid.

On receipt of return, we shall process the refund as soon as possible. We estimate that refunds will be made by the provider of your payment method within 30 working days.
Please retain your Shipping Note until you have received your refund.