VELA CARE COLLABORATION

From

Inefficient, fragmented care coordination

Expand Traditional Model

Care management has never been an easy task, and it’s only getting more complex. Care coordination can be inefficient and disconnected, increasing the likelihood of miscommunication among team members, and placing greater administrative burden on case managers.

Care management has never been an easy task, and it’s only getting more complex. Care coordination can be inefficient and disconnected, increasing the likelihood of miscommunication among team members, and placing greater administrative burden on case managers.

To

Streamlined, centralized care collaboration

Expand the Vela Model

With Vela, the interdisciplinary care team is connected via a single, HIPAA-secure platform, improving their ability to communicate efficiently. The result is high-quality, person-centered care planning and delivery powered by timely, efficient information exchanges that lead to improved outcomes.

With Vela, the interdisciplinary care team is connected via a single, HIPAA-secure platform, improving their ability to communicate efficiently. The result is high quality, person-centered care planning and delivery powered by timely, efficient information exchanges that lead to improved outcomes.

FEATURES & FUNCTIONALITY

Vela is designed to address the critical need for streamlined collaboration in interdisciplinary care coordination, and is built on two decades of experience supporting the entire care team, including case managers, care providers, family caregivers, and patients. Vela provides caregivers with education, support and case management services that they need to care for their loved one in the home.

ENHANCED COMMUNICATION & COLLABORATION

Vela replaces a care team’s dependency on phone calls and voicemails with modern, HIPAA-secure messaging capabilities, increasing a case manager’s rate of reach from 20% to 90%. Case managers have the ability to message individuals, groups, or the entire team at once, alleviating the inefficiency of siloed communication.

FEATURES

FEATURES

HIPAA-secure messaging

Calendar and task sharing

Medical record, file, and image sharing

Asynchronous audio and video sharing

Telephone care counseling services

Coordination of Long Term Services and Supports (LTSS)

“I can easily reach and engage a caregiver in a way I know they'll easily respond to.”

- Nurse Case Manager, Medicaid Health Plan

IMPROVED QUALITY OF CARE

Vela helps case managers deliver the best care possible, thanks to a text-based model that 80% of patients are likely to opt into. Actionable insights can be shared in real-time, creating more coaching opportunities for patients and caregivers. Vela provides education, based on the needs of the member or caregiver. Professional interventions happen sooner, missed appointments decrease, and outcomes improve.

FEATURES

FEATURES

Actionable intelligence

Real-time alerts

Care plan modification

Caregiver and patient coaching/support

Re-determination reminders

Benefits information

Access to local resources

Case manager dashboard view and reports with Vela Pro

“There's been more coaching opportunities. If there was a fall, I can now send them educational materials right away through Vela versus waiting until next month’s appointment.”

- Nurse Case Manager, Accountable Care Organization (ACO) Plan

REDUCED COSTS

Vela’s modern approach to care team collaboration leads to savings for health care organizations by helping case managers implement individualized, person-centered care plans and drive greater accountability among individual team members. Increased alerts, interventions, and real-time coaching opportunities lead to fewer patient emergency room visits and hospitalizations, as well as the potential for earlier discharges.

FEATURES

FEATURES

Proven clinical surveys and protocols for dementia and other chronic conditions

Person-centered care plans that account for Social Determinants of Health

Facilitation of care team collaboration and leveraging family caregivers when available

Calendar sharing and alerts

Administrator dashboard view and reports with Vela Admin

“With Vela, it’s easy to keep the care team up to date with any issues that may be going on with my mother. I love submitting pictures and quick notes when she is having a challenging time. They [case managers] are able to give advice right away. Saved me a trip to urgent care when not needed.”

- Susan, family caregiver for her mom, Medicaid Health Plan

WHO BENEFITS

Vela drives efficiency by fostering communication and collaboration at every step of the care management process. By uniting the interdisciplinary care team on a single platform, Vela provides a wide range of individual and collective benefits.

Evelyn

THE HEALTH EXEC

Evelyn

The Health Executive

Evelyn is responsible for creating administrative and clinical efficiencies and cost savings in the care management process, all while improving the quality outcomes and preserving a patient’s quality of life.

The Benefit

Vela’s care collaboration model reduces administrative burden and increases efficiency. With Vela, 98% of messages are opened and able to be revisited at any time. Conversely, only 15 - 20% rate of reach is achieved by phone, and only 20% of information shared is correctly remembered.

Evelyn is responsible for creating administrative and clinical efficiencies and cost savings in the care management process, all while improving the quality outcomes and preserving a patient’s quality of life.

The Benefit

Vela’s care collaboration model reduces administrative burden and increases efficiency. With Vela, 98% of messages are opened and able to be revisited at any time. Conversely, only 15 – 20% reach is achieved by phone, and only 20% of information shared is correctly remembered.

Phyllis

The Case Manager

Phyllis

The Case Manager

Phyllis became a case manager so she could focus on patients’ needs. To succeed, she needs the ability to efficiently reach and engage her patients and caregivers. She is also aligned with her employer’s clinical and administrative goals, such as meeting the Triple Aim of improving customer experience, improving outcomes, and reducing costs.

The Benefit

Real-time alerts and the ability to reach the entire care team via secure messaging results in broader reach, compared to only 20% via phone. Her reach expands from solely one-to-one to one-to-many, and her potential for success grows exponentially.

Phyllis became a case manager so she could focus on patients’ needs. To succeed, she needs the ability to efficiently reach and engage her patients and caregivers. She is also aligned with her employer’s clinical and administrative goals, such as meeting the Triple Aim of improving customer experience, improving outcomes, and reducing costs.

The Benefit

Real-time alerts and the ability to reach the entire care team via secure messaging results in broader reach, compared to only 20% via phone. Her reach expands from solely one-to-one to one-to-many, and her potential for success grows exponentially.

Christy

The Family Caregiver

Christy

The Family Caregiver

Christy needs support managing her loved one’s care plan and relies on the ability to reach care team members quickly as needs and questions arise in order to provide care with maximum confidence and peace of mind.

The Benefit

91% of family caregivers using Vela believe it helps them provide better care. 83% said they feel more connected to their care team. 81% said they believe care is better coordinated. And 85% said they would recommend Vela to another caregiver.

Christy needs support managing her loved one’s care plan and relies on the ability to reach care team members quickly as needs and questions arise in order to provide care with maximum confidence and peace of mind.

The Benefit

91% of family caregivers using Vela believe it helps them provide better care. 83% said they feel more connected to their care team. 81% said they believe care is better coordinated. And 85% said they would recommend Vela to another caregiver.

Rich

The patient

Rich

The Patient

Rich wants to feel confident that his care is personally tailored to his needs and that it is flexible enough to adapt to changes in his health status. It’s also important to Rich that his care team is empathetic and engaged to help him meet his care goals and minimize the burden on his caregiver.

The Benefit

Facilitating ongoing communication between patients and care providers can achieve engagement rates of 60% or higher.

Rich wants to feel confident that his care is personally tailored to his needs and that it is flexible enough to adapt to changes in his health status. It’s also important to Rich that his care team is empathetic and engaged to help him meet his care goals and minimize the burden on his caregiver.

The Benefit

Facilitating ongoing communication between patients and care providers can achieve engagement rates of 60% or higher.

PARTNER TESTIMONIAL

Our partners at the Rhode Island Primary Care Physicians Corporation (RIPCPC) share their experience with using the Vela care collaboration platform to engage with family caregivers and patients.

ONGOING INNOVATION

Vela’s innovative technology includes breakthroughs in secure messaging, machine learning, and chatbot development — optimizing its ability to deliver on standardized data and protocols, as well as track an ever-growing database of questions, pain points, solutions, and outcomes.

CHATBOT DEVELOPMENT

Vela’s vision for care collaboration is one in which care management is made more efficient through technology, but always remains warm and compassionate. Our patent-pending technology uses human-augmented automation, or in other words, chatbots aided by expert human guidance.