Analytics and Dynamic Customer Strategy

4.11 - 1251 ratings - Source

Dish Network, the satelliteTV people, knows that when people move, they often
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assumptions to which theylead. ... whilethat 10percent of dissatisfied customers
ate up allof your customer service resources, costyou 20 percent of your margins
in ... A similar pitfallisto assume that ifyour numbers are betterthan the industry,
youare fine.

Title

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Analytics and Dynamic Customer Strategy

Author

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John F. Tanner, Jr.

Publisher

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John Wiley & Sons - 2014-06-17

ISBN-13

:

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