Please submit gas and electricity readings by the 1st day of the month. These will then be included within your latest invoice.

Note:

All our electricity customers are eligible for a free automated meter reading (AMR) device and metering within their contract. Customers with these devices can benefit from additional data service packages, which are paid for, but can add real value in helping to monitor and manage energy use.

AMR is a system that: 1. Enables an automatic meter reading, and 2. Provides granular consumption data at half hourly time periods*

Simply it’s the ability to take a meter reading, and monitor use, without the need to physically visit the site. To enable automated meter readings you will need either a data logger (for gas) or an advanced meter (for electricity) to be installed.

*Gas customers can choose between hourly or half hourly data collection and for electricity customers the consumption is automatically captured in half hourly periods.

Gas:

Any gas site with an annual quantity of consumption (AQ) greater than 293,000 kWh / 10,000 therms and any customer that agrees to a Flexible contract are eligible for free AMR metering. If you are a smaller business, using less gas, you can still request AMR when you sign up to a contract, or by calling our team on 0845 873 2286.

Electricity:

All our Non Half-Hourly electricity customers are eligible to receive AMR. Half Hourly metering for larger sites is also automated. Any site that is currently read by someone visiting the meter can request free AMR on 0845 873 2286 or AMR@gazprom-energy.com

AMR works using GPRS or SMS technology to send your meter readings directly to Gazprom Energy allowing your bills to be based on accurate actual readings. For new customers, once you have transferred to Gazprom Energy and providing you are eligible (see the ‘Am I eligible for an AMR?’ question above), our AMR partner will contact you to arrange a suitable installation date for you.

Once AMR technology has been installed we check the reads that we are receiving and occasionally find that we have issues with the read or its collection. Your invoice may then be based upon an estimate rather than an actual read. We monitor any such issues and look to resolve them as soon as possible.

If you find yourself questioning the read we have collected and used to create your invoice or if you believe it to be inaccurate please contact us and we will investigate and inform you of any issues. You can contact the team on 0845 873 2286 or amr@gazprom-energy.com

For new customers, please let the team know that you require AMR data services reports when you are agreeing to be supplied by us. For existing customers you can contact us at any time to discuss the different packages we have available. Please contact us on 0845 873 2286 or email amr@gazprom-energy.com.

For gas we provide you with access to your data either by file transfer (FTP), or via our AMR online self-service area. Using AMR online, you can view charts on hourly to daily to monthly usage and export your own data in a number of different data formats including .CSV, .XLS and pivot tables for larger reports.

For electricity customers we offer a Silver and Gold advanced meter reporting package. Silver provides you with access to your half hourly data at the end of each month and Gold provides access to yesterday’s data today.

For gas customers we have a single gas consumption data service report. This report provides HH consumption and is updated daily with yesterday’s data today.