Until now Steve, you have been a very patient and helpful man. Now, however, you're acting like a child. Correct, there is NO support for GV..my wife handed me the phone after she made the call. I didn't think I needed to say that, or correct her while she was trying to help. Nevertheless, someone from Google was trying to help me for 90 minutes to no avail.

OBI meet hammer was a euphemism for "I'm upset." Do you know what a euphemism is? I'm sorry that it went over your head.

Let me repeat what I said earlier: I have been using GV & OBI for F O U R straight years, with no problems...so it goes without saying that OVERALL I am quite happy.

It's curious that this problem did not happen for all 1xx series devices at the same time.

I believe that is because it happens on the anniversary of when you first used your Obi device. Happened to me in April 2015, and again April 2016. Began using my Obi in April 2013, so they missed 2014.

3) dial **9 222 222 222 is good : The echo from phone seems work well.4) I call regular phone number then I can heard : your phone "no service continue in your area please log on OBITALK.COM to fix it"

Do you think it is some set up procedure is not correct or the firmware is not match this device now?

When I dial ***1 , I can't heard IP address and just check it from router. Seems it is set up or firmware propbelm ,no hardware broken.

3) dial **9 222 222 222 is good : The echo from phone seems work well.4) I call regular phone number then I can heard : your phone "no service continue in your area please log on OBITALK.COM to fix it"

Do you think it is some set up procedure is not correct or the firmware is not match this device now?

When I dial ***1 , I can't heard IP address and just check it from router. Seems it is set up or firmware propbelm ,no hardware broken.

3) dial **9 222 222 222 is good : The echo from phone seems work well.4) I call regular phone number then I can heard : your phone "no service continue in your area please log on OBITALK.COM to fix it"

Do you think it is some set up procedure is not correct or the firmware is not match this device now?

When I dial ***1 , I can't heard IP address and just check it from router. Seems it is set up or firmware propbelm ,no hardware broken.

Thank you for your post! I am no techie, but was able to download the firmware update, install manually, and then use my obitalk account to configure Google Voice on our Obi100 automatically on SP2 and this enabled our outgoing calls to start working again. I use GV on the Obi to dial out for normal calls. In our setup, SP1 is used for incoming calls via Callcentric (for name and number caller ID) and for outgoing 911 calls. I used Vestalink for a couple years on this obi with caller ID spoof for outgoing calls, but decided to try this less expensive alternative setup that others have recommended. Seems to be working great so far and costing us $1.50 per month overall.

I'm 100% sure I updated to the latest firmware, but my Obi has alternating red and green no matter what I do. I couldn't dial to get the IP address from the phone I have GV connected with since my phone shows "Check TEL Line" so I went to my router and found the IP address to upload the firmware that way (http://192.168.1.112/ for me).

I went to the IP address and then I see this:

I click on update and then I see the light on my Obi turn orange for a bit, and then I see that it updated successfully, but even after power cycling and waiting for 3 minutes, 5 minutes, and 10 minutes, it still alternates red and green....

I don't know what to do I can use Google Voice still and just forward everything to my cell phone and not use the Obi anymore....but I know this can be fixed somehow.

Please ask me any questions you need to ask that may help you help my family. Thank you!

For now it is working again. But after manually installing the new firmware all I had for ~10 minutes was blinking red / green. The first time I unplugged the power cord for ~20 seconds, still the same. Then I unplugged for ~1 minute and it successfully rebooted and 2886 is running.

I'm 100% sure I updated to the latest firmware, but my Obi has alternating red and green no matter what I do. I couldn't dial to get the IP address from the phone I have GV connected with since my phone shows "Check TEL Line" so I went to my router and found the IP address to upload the firmware that way (http://192.168.1.112/ for me).

I went to the IP address and then I see this:

I click on update and then I see the light on my Obi turn orange for a bit, and then I see that it updated successfully, but even after power cycling and waiting for 3 minutes, 5 minutes, and 10 minutes, it still alternates red and green....

I don't know what to do I can use Google Voice still and just forward everything to my cell phone and not use the Obi anymore....but I know this can be fixed somehow.

Please ask me any questions you need to ask that may help you help my family. Thank you!

Hi:

Your screenshot didn't work. Can you try again? You need to save the screenshot as a JPG or PNG or GIF file.

The flashing red and green LEDs means that the firmware update was corrupted, and now it can't completely boot up. If the device is getting an IP address, and the page you see (the one in your invisible screenshot) is inviting you to upload the firmware again, then first discard any copy of the firmware you previously downloaded, and then download a fresh copy here: http://fw.obihai.com/OBi-latest.fw

If that fails, then your OBi's flash memory has failed, and you'll need to buy a new one. I recommend the OBi 200, as a better device overall, with a more capable processor, more memory, support for 4 service providers, and the ability to upgrade to potential new features.

The flashing red and green LEDs, and the special firmware upgrade screen you now see, are evidence that your OBi now has a corrupted firmware image loaded on it (for whatever reason).

Log onto the OBiTALK portal, and completely delete your OBi device off of the dashboard. Wait a few minutes.

Unplug the OBi from power and from the Ethernet cable. Using a paper clip, gently depress the recessed reset button on the bottom of the device until you can feel a click. Plug just the power cable into the OBi while continuing to hold in the reset button (requires some dexterity, or get a friend to help). Wait at least 10 seconds, until the power LED starts blinking. Release the reset button. Wait... give it time for the factory reset to attempt completion; Five minutes would be fine. It will likely still show the alternating red/green power LED. Plug the Ethernet cable back in.

As I mentioned above, download a fresh copy of the firmware, and enter the file location on the firmware update page you posted, and click the button to upgrade. Again, be patient and wait.

If this doesn't fix it, then it has a hardware failure that can't be fixed. You'll need to buy a new one.

Looking at amazon.com, it appears that the 100 devices are out of stock, and are currently only being sold by third party sellers. Do not buy from them. Wait until it's available again, directly from Amazon, and not from a third-party.

The 200 devices are in stock, but you need to click the link in "Note: Available at a lower price from other sellers, potentially without free Prime shipping." to see the direct-from-Amazon choice.

Hint: Amazon "Prime Day" is coming up soon, on July 12th. It would be worth waiting to see if an OBi model goes on sale.

No service this morning with Obi100 with current firmware in place. Tried to make a call & was told to log into Obitalk. When I did, it says OBi now longer supports this device and I need to reconfigure it. GV on SP1 and Callcentric on SP2. I have tried 3 times unsuccessfully to reconfigure. I even get a message on the top of the configuration page that GV was successfully configure and yet the message next to SP1 say Service NOT configured. What the heck is going on? If our OBi 100 is still in working order, why is OBi not allowing us to configure the device?

Edit/Update: This is BS. I have an OBi 200, so I just configured my services there!

Got mine working the OBi110. Did the firmware update "1.3.0 (Build: 2886)" then hold the button on the bottom of it for 15 sec. Went to obitalk.com and said to set up my Google voice again. But after a wile it error-ed and said to type on my phone some *** number. I did and my OBi110 reset it self about 5 times wile I went to set it up. I could hear a little click on it.

Went to set it up again on obitalk.com and it set up my SP2 and I seen my SP1 changed to "Connected" so I deleted the SP2.