I'm running the 1.93 firmware and just bought a new 4GB micro SDHC flash card (it's Transcend brand). When I insert the card a message comes up "Profiling Media Files" then "Unable to formate external memory!!" Under Settings, for External memory it shows 0MB for Total, Use and Free.

In another post someone said to format the internal memory, which I did, but I still get the error. I also tried erasing internal and external memory from within the player, but still get the "unable to format error".

Also, when I plug the player into the computer I get the prompt from XP to open a new folder and under My Computer I see Portable Devices\Insignia Video Player\Internal Storage but don't see the external memory.

Can anyone help? I don't know if this is a problem with the Transcend SDHC card, the player, or if there is something I need to do.