In an excerpt from our interview with Praveen Gupta, the author of Business Innovation in the 21st Century explains the differences in buy-in, morale and creativity that result from employee-empowering practices versus simple, top-down management. MP3 runs 53 seconds.

In an excerpt from our interview with John Eckberg, the author of The Success Effect discusses the impact of a mom-and-pop gas station/restaurant just outside of Cincinnati, OH called the Monarch Grill. MP3 runs almost 2 minutes.

In an excerpt from our interview with Christine Arena, the author of The High-Purpose Company relates her personal experience as a JetBlue customer during the February 2007 flights cancellation controversy to the airline’s prompt and thorough response. MP3 runs almost 5 minutes.

Click on the links below to access MP3s of Winning Workplaces Executive Director Mary Corbitt Clark’s interview on “The Business Doctor” radio show on WCPT 850 AM in Chicago. The interview was taped March 12, 2006. Each part is approximately 14 minutes long: