Beyond a fast phone answer with a warm and friendly greeting every time, ICG agents have taken the time to learn our unique business and our employees. They successfully educate and prequalify our prospects and even help assist in scheduling appointments on a day to day basis. Their service is above and beyond any expectation and they have evolved to be an asset to our business. They are without a doubt an extension of our company and are an integral part of how we are able to conduct business daily.