The Patient Advice and Liaison Service (PALS) offers confidential advice, support and information on health-related matters.

The Patient Advice and Liaison Service (PALS) offers confidential advice, support and information on health-related matters. They provide a point of contact for patients, their families and their carers.

How do I contact my nearest PALS?

You can also ask your GP surgery, hospital or phone NHS 111 for details of your nearest PALS.

Making a complaint

If you're not happy with an NHS service, you can make a complaint. You should complain to the person or organisation providing the service first, such as the GP, dentist, hospital or pharmacist. Alternatively, you can complain to the commissioner of that service – either NHS England or the area clinical commissioning group (CCG).

In general, NHS England commissions most primary care services, such as GP and dental services. CCGs oversee the commissioning of secondary care, such as hospital care and some community services.