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Bluetooth Headset Troubleshooting: Unable to Pair Headset to Computer

Article ID:
000013088

Question

I am unable to pair my headset to my computer. What can I do?

Answer

If you want to pair your headset directly to your computer,

Make sure you have the appropriate drivers for your internal Bluetooth adapter. Many times, these drivers are not installed by default - even on new computer installations. Therefore, you will need to download the drivers from your computer manufacturer in order for you to use your Bluetooth headset as an audio device.

Different computer manufacturers and computer models use different internal Bluetooth adapters, so you'll have to contact your computer manufacturer to get those drivers. Most major computer manufacturers have a "Drivers" or "Drivers and Downloads" page on their web site in which you can enter your computer model in order to retrieve available drivers. You can typically find the Bluetooth drivers under the "Network" category.

Make sure that your internal Bluetooth adapter supports:

Audio transmissions

The Hands-Free (HFP) and/or Headset Bluetooth (HSP) Profiles

Finally, make sure that

The internal Bluetooth adapter is turned on

Your headset is turned on and in discoverable mode.

Note: When using a Plantronics Headset, we strongly encourage our customers to use the BT600, or BT300 depending on the headset, in order to guarantee that the headset will have a stable connection and good audio quality. The devices themselves are designed to be used as a system (headset & Bluetooth adapter) for the same reason.

The Plantronics Bluetooth adapter will allow the headset to be used as an external sound device in case that the built-in Bluetooth in the computer, if applicable, does not support the required Bluetooth profiles in order to work. Unfortunately, we are unable to guarantee good audio quality or actual functionality when using the built-in Bluetooth adapter on the computer.