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Refund Policy

You changed your mind, decided that you no longer want the goods, or just don’t like them, or found goods are the wrong size or colour;

You found you can buy the same or similar goods elsewhere for a cheaper price;

You were responsible for causing a fault or damage after purchase;

You do not have proof of purchase eg receipt

If the products you have purchased are faulty we are happy to give you a full refund or exchange. Simply write a note on a copy of our invoice specifying what you are exchanging and whether you would like a refund or exchange. Please return the products within 7 days of receipt of the products, unused, unwashed and accompanied with their original packaging. We do not offer cash refunds.

Please send packages to:

Isaac & Mai
PO Box 10, Esk Qld 4312

Please be sure to pack your items carefully when posting, as we are not responsible for any items damaged or lost on their way back to Isaac & Mai.

The customer is responsible for the cost of returning the items to us. We do not refund the cost of postage. The cost of posting the exchanged items is the customer’s responsibility. We will contact you with the postage charge (in accordance with the Australia Post Regular Parcel Charges) to be paid by either credit card or money order prior to delivery.

FAVOURITE BRANDS

ABOUT US

Isaac & Mai first opened in Esk Queensland in November 2006. In 2010 we relocated to Ipswich. We then made the decision to close down the shopfront and continue with the online shopping. We specialise in kitchenware/homewares and children & babies gifts.

Shop with Isaac & Mai and save up to 50% off the recommended retail price.

We are stockists of:

Robert Gordon Australia

Ashdene

Steady Sticks

Typhoon Vintage Kitchen

Chick Pea

Baby GUND

Skeanie

Emotion & Kids

Sparkle T

The Russell Collection

Coolkidz

Boyle Industries

Belly Art

Jiggle & Giggle

The World of Eric Carle

Beatrix Potter

We hope that when making your purchase with Isaac & Mai it is everything that you imagined it to be.

"Beautiful things for big and small people"

Sally

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PAYMENT

We accept payments via:

We accept payments via PayPal, Direct Deposit and ANZ GoMoney. Orders paid via Direct Deposit will be despatched when payment has been identified and cleared.