Informa Research Services is the premier provider of competitive intelligence, sales & service evaluation, regulatory compliance testing, and lead generation services to the financial industry. They conduct daily surveys of retail, lending, and business products offered by more than 10,000 financial organizations.

Informa has designed mystery shopper programs to address sales and service, compliance, fair treatment, member satisfaction, retention, and competitive performance issues. Their ability to take credit unions beyond simple rate data has made them a valuable asset.