No More Waiting in Line at Check-in

Members don’t like to wait in line to check-in for classes. We all know that.

Recent customer service studies indicate that people often overestimate the time they stand waiting in line by about 36%. That means a 5-minute wait feels more like a 7-minute wait, and so on. Moreover, our mood is actually affected by the amount of time we spend in line, which translates to the level of satisfaction we feel from a particular service. In other words, our instructors and classes can be fantastic, but if students are waiting in line to check-in, they may leave feeling less than satisfied.

But here’s the good news…. With Zen Planner’s fitness management software, your students don’t need to experience a wait at check-in. You can do away with waiting lines by allowing students to quickly and easily check-in for classes using their mobile devices.

0 responses to “No More Waiting in Line at Check-in”

I’ve downloaded the Zen Planner app on my Android phone and am able to reserve class times, but I don’t have an option of checking in like other members of the gym I go to. I tried logging in online, like other members do, but I just see the login for staff. Please help!