Posted - 2012.04.26 19:42:00 -
[1] - Quote
Quick background: I was a member of CSM 4, which ment I was invited to Fanfest that year which ment I could go and bring the wife. An almost pre requisite on getting such spousal approval.

During the Party at the top of the worldI was a giddily happy recipient of a RXOR Hoodie from Diane of www.evetimecode.com who caught it during the swag tossing from the band. The hoddie has great sentimental value. It was subsequently stolen out of my van later that year which made me very sad. My wife suggested I see if the Eve Store sold it, which it did, and that made me happy.

So I placed the order on November 5, 2011.

I still haven't received it.

I've been promised it via email from store@ccpgames.com 3 times so far. In the last month they haven't replied to any of my emails.

Quick background: I was a member of CSM 4, which ment I was invited to Fanfest that year which ment I could go and bring the wife. An almost pre requisite on getting such spousal approval.

During the Party at the top of the worldI was a giddily happy recipient of a RXOR Hoodie from Diane of www.evetimecode.com who caught it during the swag tossing from the band. The hoddie has great sentimental value. It was subsequently stolen out of my van later that year which made me very sad. My wife suggested I see if the Eve Store sold it, which it did, and that made me happy.

So I placed the order on November 5, 2011.

I still haven't received it.

I've been promised it via email from store@ccpgames.com 3 times so far. In the last month they haven't replied to any of my emails.

Hey Eve Store. You guys @#$#@ing suck! Where the hell is my order!?

For reference it's #57908

Thanks for letting us know. We will get right on it for you.I dont normally troll, but when i do i do it on General Discussion.

Posted - 2012.04.26 19:44:00 -
[3] - Quote
that does suck. Do a chargeback so at least you get your money backOn holiday. -aIn some other world.Where the music of the radio was a labyrinth of sonorous colours.To a bright centre of absolute convicton where the dripping patchouli was more than scent,It was a sun-a

Posted - 2012.04.26 19:46:00 -
[4] - Quote
I don't think I have ever heard a happy tale about the physical EvE goods store. If there was a cloud search for the reviews, the biggest words would likely be Expensive, Forever, Never.

Posted - 2012.04.26 20:23:00 -
[6] - Quote
I was considering buying a few things from that store, apparently the shipping cost is insanely high though. Put me off buying coz all I really want is one of the key chains

Anyway good luck getting your hoodie, hopefully CCP Phantom will brow beat someone into looking into it for you before he inevitably locks the thread.

"I don't troll, I just give overly blunt responses that annoy people who are wrong but don't want to admit it. It's not my fault that people have sensitive feelings"-a-a-MXZF

I just received an email stating that my product has shipped as of April 20, 2012.

So now I'm just waiting to actually have it in hand.

As a fun fact, it's been 168 days since I placed the order till ship date, that's 2 weeks short of 6 months.

A fraud claim to your CC provider will make it arrive fasterThe American public's reaction to the change was poor and the new cola was a major marketing failure. The subsequent reintroduction of Coke's original formula, re-branded as "Coca-Cola Classic", resulted in a significant gain in sales, leading to speculation that the introduction of the New Coke formula was just a marketing ploy

Posted - 2012.06.04 23:29:00 -
[16] - Quote
I am also in EVE Online store limbo. I ordered some stuff a couple of weeks ago and since then have had a shipment pending notice. The official FAQ states:

Quote:

We process the orders every morning from Monday-Friday (excluding federal United States holidays and certain other holidays). Orders placed before 9:30 AM EST will be processed the same day and ship out within 48 business hours. Otherwise, your order will be processed the next business day. Orders must be processed before they can ship. Once orders have been processed, NO CHANGES CAN BE MADE (e.g. cancellations, address changes, item changes).

So my question is why has my order not shipped yet? I understand if an item is out of stock, they could reply in an email like most other companies informing that there will be a delay. When I tried to email customer support about the orders status I got this mail back:

Quote:

Subject: Order Date: 5/25/2012 Order Number: 60382

This message hasn't been delivered yet. Delivery will continue to be attempted.

The server will keep trying to deliver this message for the next 1 days, 19 hours and 54 minutes. You'll be notified if the message can't be delivered by that time.

That was over 2 days ago. I am not in a hurry to get the items, but don't wan't to wait half a year! What is going on with the Eve store? I ordered almost the entire MMM Publishing store (the entire Eon collection, ISK vol.1, Maps) which all arrived very fast from the UK, it is no wonder that they decided to set up shop on their own instead of going through the Eve store.

Posted - 2012.06.05 00:45:00 -
[21] - Quote
I have to say, I ordered 2 t-shirts from the eve store, at different times (probably 5 months apart) and recieved both within 10 days. I've never had a problem with it

Posted - 2012.06.05 22:34:00 -
[22] - Quote
My art book and battleship arrived today in a decent amount of time from the ordering date. It looks like were just behind on updating the order status, and the first post here had me a bit worried.

Posted - 2012.06.05 22:42:00 -
[23] - Quote
@ OP. Where are you having it shipped to? This wouldn't be the first eve store horror story I've seen on the forums. Most of them have to do with non United States orders that I've seen. Wonder if yours falls under that category?I plan on living forever.......so far, so good.

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