Tag Archives: transportation

American Expediting is known for the fastest deliveries in the country. Our on-demand delivery is top notch. Call us, we are there in 30 minutes, deliveries an hour later. This happens thousands of times each day but a lot more goes into operating our business.

For one. We list safety as the most important aspect in everything we do. Safety of the customer’s property, Safety of our facilities, Safety in ensuring the timeliness of life saving medications and most importantly our obligation to practice safety on the road.

Each week we discuss safety throughout the country.

One item, on everyone’s mind is the tragedies caused by distracted driving.

Yes, a thousand problems can arise during a delivery. Our dispatchers and customer service representatives are capable of handling those without missing a beat.

But a driver’s safety is of utmost importance. If something tragic happens to a driver, or is caused by a driver, then nothing is going to be able to fix that. An unsafe driver can jeopardize not only the delivery itself by eliminating its chances of reaching the destination, but also the lives of others around him.

Imagine when you hear disappointing news regarding a road tragedy. Your day completely changes. You think about life very differently.

Studies have shown that using a cell phone while driving has increased the risk of having an accident by 34%.

Any kind of use fits in that category, such as:

Dialing on the keypad

Texting

Taking a photo

Inputting an address for GPS

Looking at social media

We value life dearly at American Expediting Company. The focus is on ensuring every courier follows proper safety procedures. This includes not doing any of the previously mentioned points while driving. The key is for couriers to do them when parked.

Couriers for American Expediting Company do the following while parked to avoid causing an accident:

Dial phone calls

Send text messages

Navigate and find locations

The best part is, technology is capable of improving all of these. There are hands-free speakerphones and bluetooth headsets along with apps that allow you to text and communicate in your vehicle or even while walking and delivering a package. Couriers know when to communicate over the phone and when they should hang up and talk about it later due to road conditions or traffic.

When a dispatcher has to update a courier with details on an a delivery (new address, phone number, reference and shipping numbers, etc), the courier is instructed to pull over and write down the details. The dispatcher may also send them details on their mobile app that contains all of the information they need on the delivery. Then, when the courier is parked, he or she can view the updated details.

Every driver on the road, courier or not, is at risk of causing an accident while using a cell phone. That’s why American Expediting couriers look out for other individuals on the road and encourage them to NOT text and drive. It puts others in danger and it’s important to raise awareness about it.

There are so many safety measures and protocols that can be implemented in your business. We place our efforts in encouraging driver safety for our independent contractors. And the best part is, couriers for American Expediting Company do the same by trying to improve safety out on the road. We hope that everyone is doing the same.

In our part 1 discussion about medical deliveries, we explained why communication is key to keep the customer updated on the status of a driver. Every medical courier delivery is high priority, so it’s important for us to have constant communication with the courier so we can keep the customer informed of his or status along the way. If you missed the post, check it out here.

Because of the nature of medical deliveries, it’s necessary to have trained, compliant couriers that can handle them. Blood samples, tissues, specimens, organs, supplies, diagnostic kits, biologicals including UN3733, pharmaceuticals, and more are well within the scope of our independent couriers. We transport these 24/7, 365 days a year.

Every medical delivery is critical with obvious risks involved. Each courier is OSHA and HIPAA certified and equipped with a blood and fluid spill kit to handle any medical delivery. This decreases the risks by having someone qualified and trained to handle anything that arises.

For Instance, our Spill Kit includes the following:

(1) Absorbent Powder Pack (0.75 oz)

(1) Scoop & Scraper

(1) Disinfectant Surface Wipe

(1) Mask with Visor

(1) Red Biohazard Waste Bag

(1) Pair Latex Free Exam Gloves

(2) Antimicrobial Hand Wipes

(1) Exposure Incident Form

Also, we supply the couriers with coolers, dry ice, wet ice, and gel packs when they pick up. This eliminates any obstacles with transporting items that require a cooled or frozen environment and provides peace of mind to the customer so they don’t have to worry about those necessities. If there are any additional requirements, we can do our best to find a solution.

Our goal is simply to eliminate any guesswork by sending a prepared courier.

All couriers strictly adhere to the chain of custody required for each delivery. This is extremely important when delivering from hospital to hospital, and even more so from a diagnostic center to the airlines. Because these couriers are TSA-Certified, there are zero problems when it comes to tendering at the airport.

And again, because we monitor the courier at each leg of the journey, we know exactly where the individual is at all times and can provide updates to the customer. Medical deliveries are extremely time-critical. This is exactly why we value communication.

We have the ability to track shipments with our online Shipping Wizard. And we’re always a phone call away at 800-525-3278 for any orders and questions. We’ve been doing medical deliveries for so long that we know everything that is involved with them. We take care of the customer, so they don’t have to worry.