Nate Brown

Nate Brown is on a quest to improve the agent experience and the customer experience through creativity, knowledge, and hard work. In addition to being a Director of Customer Experience at UL, Nate is the VP of Communication for the HDI Music City Chapter and a well-known speaker in both the ICMI and HDI communities. You can read more on his site, CX Accelerator.

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Contact Center Pipeline provides contact center professionals with smart insights and practical advice to stay ahead of the fast-moving trends that are shaping the contact center industry. In addition to our monthly magazine, we have a wide range of resources to help guide your contact center decisions.