Terms and Conditions

Terms And Conditions – 360 Web Firm

Updated On December 10 – 2018

PRIVACY POLICY

First note that our website and services we perform are for Canadian and United States residents ONLY. We perform our services for these two countries ONLY. If you are NOT located within Canada or the United States, we ask you please to not use our contact us forms and to contact us.

When you use our contact forms to contact us, we will save your email address and name and phone number for 1 week. This gives us time to answer your request. If we proceed with contacting you or performing work for you, then we keep your name, email and phone if you are a current customer of ours or in correspondence with us. If you are no longer a customer of ours, then we will remove your name, contact email and phone number from our contact/mailing list.

When you become a customer of 360 Web Firm, we will add you to our mailing list. While you are a current customer of ours, we will send out notifications to your email regarding your services you have with us. This could be for website design, hosting or any other notification regarding your website or service. Please note that if you send us a request, we will remove you from our mailing list.

We do not share your data with anyone outside of our business. Our business name is 360 Web Firm and we are in Cornwall Ontario Canada. Our Contact details are: sales@360webfirm.ca and phone is 613-330-3778.

WEBSITE HOSTING, EMAIL & DOMAIN NAME

For the the domain name, we ask our customers to purchase this themselves. Don’t worry, we will talk you through this as its very easy and a domain name cost on average $15.00 a year. This way you always have access to it and its under your name/business and you have complete control on this.

With hosting, we will send you notification to renew with us. If we host the website on our VPS Server, we will send you notification for renewal with us for hosting. If its on our Go Daddy re seller account, you will automatically get notified by that system to renew your hosting. See hosting specifications below.

The hosting is FREE with our website packages and most of our maintenance plans for one year and is based on a basic C Panel hosting account. This comes with 5 GB Disk Space and 5 GB Bandwidth. Email also comes with your hosting through your C Panel, but this is subject to your specifications below. This does not include website maintenance. For website maintenance and hosting packages, click HERE. Please note that if your website goes out of the scope of the package details, this hosting will not be included. Our premium hosting comes with 10 GB Disk Space and 10 GB Bandwidth and is included with our Superior Maintenance plan ONLY.

Your Email Account – This is free with your hosting, but if you need to have unlimited space, then you can upgrade the email very easily. Please note that we might set up the email for you, but we do NOT provide support for email as we need to be in front of your PC for setting up and this is just not possible. We will try to help you out, but please note we are not responsible for your email services. This is offered ONLY for free with your C Panel. We will not provide support for email accounts. We can set up IMAP or POP email and this can be attached to your Iphone and Outlook and other programs. Your email is provided as a courtesy and is FREE with your hosting account.

You Assume The Risk. – The use of our email system through your C panel hosting with us is at your OWN RISK. C Panel email is a good email system if used properly and is set up correctly and your password is secure and changed regularly. Please always keep your email, hosting, and website credentials SAFE and secure as these are your responsibility. We highly recommend changing your passwords every 3-6 months.

Email Spam Or Abuse – If we find that your email is being used for Spamming others, we reserve the right to remove your email and possibly your website from our server. We will not tolerate any spamming to others. If you are receiving SPAM in your email, we might assist you with setting up a filter but this is your responsibility through your c panel account to set up and fight spam.

Protect Your Email Address – A great way to protect your email account is to use a Contact Us form on your website. Do NOT add your email to your website, but rather use a contact us form and then only reply to people you trust. This way no one can spoof or get your email from you unless you want them to have it.

REMOTE Email Services – You might have an email address set up with a remote server such as Google G-Suit, Go Daddy or my reseller with Go Daddy ( shop.360webfirm.net ) which is still Go Daddy. PLEASE call those providers for support as this has nothing to do with 360 Web Firm EXCEPT for the DNS settings you ask us to place on our server. The email and services are provided by those companies or places above. Please ask them for assistance with all your REMOTE email issues. You also will have your OWN C Panel login if hosted with me so you may set up all your DNS yourself as this is not 360 Web Firm’s responsibility. We will do this as a courtesy if you need our help. If at anytime you feel those DNS records are not correct, please feel free to login to your account and update or change them yourself. We JUST add what you ask us to add.

UPDATES OR CHANGES TO WEBSITES ONCE THEY ARE FINISHED

Once your website is finished and we have completed the service, we will be available for question or concerns. Please note that this is provided as a courtesy and not an obligation. We are in no way responsible for updates, changes, or modification after which the website is built. We have maintenance packages which includes support, security scans, malware scans, updates to your WordPress, theme, and plugins, and for other general changes and modifications to your website. These plans also cover backups of your website files and database. Normally we provide an hour training to our customers which we will show you the basics on your website and how to make simple updates and changes. If you require additional training, we can certainly book you in for this.

WORDPRESS UPDATES, THEME, & PLUGINS FOR UPGRADES & SECURITY REASONS

We strongly recommend making sure your WordPress platform is updated, along with your WP Theme and WP Plugins for security reasons and for improvements. This is not our responsibility to do these unless your have a maintenance package which otherwise states this. Its always a good practice to take backups before you do any updates to your system and software. PLEASE make sure you always take a backup of your website and database before performing any updates. We are NOT responsible for fixing your website unless you have a maintenance plan in place. If you have a maintenance plan in place, we will restore your site to the last known good backup in case of complete website failure.

WEBSITE SOFTWARE – WP PLUGINS, WP THEME AND WORDPRESS AND ALL OTHER SOFTWARE USED FOR YOUR WEBSITE

360 Web Firm does not create, develop or modify any software that is used on your website. The software is added for the functionality of your website, for security and for performance. It is up to the developer of this software to come up with fixes, updates for security and performance and general changes. Therefore, you will not hold 360 Web Firm responsible or liable for any issue what so ever as a result of the software used on your website. We are not the creator of any software on your website, we just implement it by adding or installing it on your behalf.

The software could be WordPress, the WordPress Theme, Plugins or Extensions or any extra Software added. If you have a maintenance package with us, we will update these on a regular basis but ONLY when the developer or creator comes out with updates. Even though the software might be updated, there could still have an issue or conflict with another software on your website.

If anything shall happen as a result of any software used on your website such as a conflict with another software, website not working properly, a Virus or any type of Malware, you will not hold us responsible or liable for this. We will do our best to help you out, but 360 Web Firm is not responsible and/or liable and you agree with this statement if you wish to use ANY of our services.

SEARCH ENGINE OPTIMIZATION & RANKING FOR YOUR WEBSITE

Having a NEW or UPDATED website is nice and looks great, specially if you are using a mobile friendly site for the first time. However, getting found in the search engines with it afterwards might be a challenge. Please note that we will do our best to make sure your site is optimized for the search engines. HOWEVER, this is something we cannot guarantee and please note that it takes time to get a good ranking in Google, Bing, and other search engines. We will never say that we can guarantee this or that you will be on the 1st page or anything related to this statement about search engine ranking. When we build your website or upgrade your existing website, we are not responsible for the search results or standing for certain keywords in the search engines. We will do our best to the ability of our knowledge.

Google changes its algorithm so often that even SEO specialized companies are finding it a challenge to keep up with the new changes and requirements. The opinion of 360 Web Firm is that having a clean & informative website is the first initial start, as well as a fast loading and secure website using an SSL Certificate. You will also need to put time into marketing and advertising your new or upgraded website. This is NOT a ” built the website and be on 1st page of Google “ service. We will always do our best to help you succeed!

MAINTENANCE PACKAGES / PLANS

Updating software such as WordPress, the WP Theme and all the plugins. We are not responsible for when these updates may come out. We are also not responsible for any software on your website. This is up to the developer of the software and we only implement it and update this software, we are not the developers. You agree not to hold 360 Web Firm responsible for any issues as a result of using any software on your website.

Regarding content changes or updates included in any maintenance plan. This includes ONE hour of updates or changes to your website. This will be anything you want done with the exception of paid extras such as plugins, theme, and so on as you will be responsible for these extra cost. The ONE hour updates to content or just changes to your website is subject to the conditions below. You agree to these below conditions if you wish to have a maintenance plan with 360 Web Firm.

360 Web Firm reserves the right to refuse any maintenance plan or cancel an exiting plan at anytime. You also have the right to cancel this plan at anytime. If we cancel the plan, we will finish up the month if paid in advance. There is no refunds.

Please also note that if we are not comfortable with certain changes or updates, or if we do not have the experience to do these changes or updates, we will let you know. We will do what we can to the best of our ability. If we simply do not know how to do your update or changes, then you will not hold us liable for this. We have a lot of experience with WordPress and website design, but we don’t know everything. We will try our best to help you, but if we are not comfortable doing your request, then we will just let you know. You agree that if we are not comfortable with doing your request, you will be OK with this. We will ONLY do updates or changes that we know how to do and are comfortable with.

The hosting is based on a basic C Panel hosting account. This comes with 5 GB Disk Space and 5 GB Bandwidth. Email also comes with your hosting through your C Panel, but this is subject to your specifications below. We reserve the right to cancel your hosting account along with your maintenance plan at any time. You also can cancel or upgrade or downgrade your hosting account at anytime.

Your Email Account – This is free with your hosting, but if you need to have unlimited space, then you can upgrade the email very easily. Please note that we might set up the email for you, but we do NOT provide support for email as we need to be in front of your PC for setting up and this is just not possible. We will try to help you out, but please note we are not responsible for your email services. This is offered ONLY for free with your C Panel. We will not provide support for email accounts.

Backing up your website files and database. As part of one of our maintenance plans, we will take a backup of your website files and database. We will do this up to 2 times per month, unless you ask us to do otherwise. Updates do not includes emails.

In case of complete website failure, we will use the last known good backup to restore your website & database for you. This is also included in any maintenance plan.

EMAIL, HOSTING AND WEBSITE SECURITY

When you have a maintenance package with us, we perform regular scans on your hosting account for malware and viruses. We might even add a security plugin to your website such as WordFence and other security and protection plugins. We highly recommend updating your passwords for your Email, Hosting and Website several times a year to help protect your services. PLEASE make sure your password is a LONG one with Caps, lowercase, alphabetical and numeral characters. Please also include any special characters. This MUST be secure at all times. This is YOUR responsibility to make sure your credentials are secure.

When more than one person has credentials for logins such as email, hosting and websites, this opens up more of a risk for these services being hacked or compromised. Please make sure you take care of your credentials at all times. If 360 Web Firm does not do your maintenance, please remove us from your Website users list.

MALWARE AND VIRUS PROTECTION – Make sure your COMPUTER is also free of malware and viruses if you keep your credentials on your PC or MAC. We recommend using Malwarebytes and AVG Internet Security. Both programs come with a FREE version that works great. The paid version offers more and is very affordable as well. Please SCAN all the time. Each morning, lunch, after work. Try to scan your PC each day as a habit.

We do our best and there is NEVER no guarantee that someone will NOT hack into your website, email or hosting. 360 Web Firm takes precautions to try and prevent this from happening, but it does happen all around the world and websites and other login services do get infected/hacked all the time. Keeping passwords secure, files updated and backed up and credentials safe, will certainly lower the risk of being hacked by malware or viruses.

Please note – You understand that we will try our best to help you, but you also understand that there is never 100% guarantee that this can be prevented. If you use our services, you acknowledge that we will do our best to help and prevent this from happening, but 360 Web Firm is NOT responsible for any website, hosting or email that may be infected with malware, spoofing, hacked files or viruses found on these services.

Please inform us ASAP if you believe you are compromised. We will take the necessary actions to rectify the situation. If you are on a maintenance plan, we will investigate the scenario. If you are NOT on one of our maintenance plans, there could be a cost associated with this.

IN CONCLUSION

Please read the above terms completely. Once again, if you wish to use our services, you agree 100% with the above statements, conditions and terms.

Please feel free to contact us anytime if you have any questions or concerns.

We try our best to make our customers happy and we are completely honest with them. We are available 7 days a week and we go above and beyond for our customers. Let us take your online dream and turn it into a reality. Call us today! 613-330.3778