1. A paid ticket must be issued by your chosen Star Alliance airline before requesting an upgrade.

2. Upgrades can be requested for member self or an Award Nominee only. The name of the passenger traveling must appear on the ticket.

3. The ticket must be issued by the operating carrier, be sure of your chosen airline code and the 3 digit flight numbers that appears on the ticket. For example, if the airline is Lufthansa the flight should appear as LH701, If the flight displays LH1701 this represents a codeshare flight with another airline,not eligible for upgrading.

4. Upgrades are valid on stipulated paid fares with the corresponding booking classes.

• Economy to Business Class in Y, B booking classes

• Business to First Class in C, D booking classes

• Upgrades are to the next higher class of service only.Double class upgrades are not permitted.*

*Upgrades to Business Class with Singapore Airlines on flights which offer Premium Economy Class are currently not possible. For flights which do not offer Premium Economy Class, upgrades from Economy Class to Business Class can be requested with paid travel in Y,B booking classes.

• Upgrading from Economy Class to Premium Economy Class with Star Alliance partners offering this class of service is not yet available.