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Frequently Asked Questions

Who is eligible to enroll in Purolator Business Rewards?

Any new or current Purolator business account customer can enroll for Business Rewards as long as:

You have a valid Purolator business account

Your account is not associated with another Purolator discount or savings program*

Your account is in good standing at each month

*If your account is associated with another Purolator discount or savings program and you wish to enroll in the Purolator Business Rewards program, you will be automatically un-enrolled from the other discount or savings program when you join Purolator Business Rewards.

How do I enroll for Purolator Business Rewards program?

If you have not yet opened a Purolator business account, you can sign up at purolator.com or purolatorforsmallbusiness.com or by calling 1 855 711-PBRP (7277). When you register, you will also be asked to register for E-Ship® Online, our online, personalized account management and shipping portal.

If you opened a Purolator small-medium business account at any time prior to May 28, 2012, you have not been automatically enrolled in the Program unless your account was opened under a special promotion providing for automatic enrollment into the Program upon expiry of such promotion.

If you wish to enroll, please complete the enrollment form at purolatorforsmallbusiness.com or contact our Business Rewards program specialists at 1 855 711-PBRP (7277). Your enrollment in the Purolator Business Rewards program may take up to the end of the third (3rd) Business Day after your enrollment form is received by Purolator to take effect.

What Purolator Products and Services do the savings apply to?

As a Purolator Business Rewards program member, your discount applies to all of the following Purolator Express® and Purolator Ground® services:

Purolator Express® 9AM

Purolator Express® 10:30AM

Purolator Express®

Purolator Express® Evening

Purolator Ground®

Purolator Ground® 9AM

Purolator Ground® 10:30 AM

Purolator Ground® Evening

Purolator Express® U.S. 9AM

Purolator Express® U.S. 10:30AM

Purolator Express® U.S. 12PM

Purolator Express® U.S.

Purolator Ground® U.S.

Purolator Express® International 9AM

Purolator Express® International 10:30AM

Purolator Express® International 12PM

Purolator Express® International

Your Base Discount will also be applied to the following Purolator Specialized Service charges, administrative charges and shipping charges (as such terms are defined in the Purolator Terms and Conditions) that may be applied to a Shipment (“Approved Additional Charges”):

Collect and Third Party surcharges have been waived for all Purolator Business Rewards members.

How is my discount calculated?

Your monthly discount is calculated based on your average shipping spend over the last 6 fiscal months period.

A Fiscal Month begins on the last Sunday in a calendar month and ends on the last Saturday in the immediately subsequent calendar month. The calculation occurs automatically on the last Saturday of each calendar month and the discount is applied to your shipments over the next Fiscal Month.

Here’s an example of how it works:

• Purolator received a total of $5,000 in shipping revenue from Co. ABC over the last 6 Fiscal Months of 2011. This is known as the “Assessment Period”.

• We take the total shipping revenue received over the Assessment Period ($5000) and divide it by the number of business days in the last 6 calendar months (126 business days) to get the average shipping revenue per day for Co. ABC ($39.60).

• Then we annualize the average shipping revenue per day ($39.60) over the number of business days in the last 12 calendar months or, in this case, January to December 2011 (252 business days) to get the estimated annual shipping revenue with Purolator ($9,997.20).

• Based on an estimated annual shipping revenue of $9,997.20 (or monthly shipping revenue of $831.60), Co. ABC’s discount for the next Fiscal Month will be 15%.

When will I start to see my savings?

If you had a 6 “Fiscal Month” shipping history with Purolator immediately before enrolling in the Purolator Business Rewards program, the discount you are entitled to under the program will automatically be applied to your shipments so you will start to see your savings right away. A Fiscal Month begins on the last Sunday in a calendar month and ends on the last Saturday in the immediately subsequent calendar month.

If you are a new Purolator business account customer or do not have a 6 Fiscal Month shipping history with Purolator immediately before enrolling, and you were not eligible for any Program-related discount or promotion in effect at your date of enrollment, you will not receive a discount in your first Fiscal Month in the Purolator Business Rewards program. You will start to see savings in the second Fiscal Month after enrolling if you shipped with Purolator in your first Fiscal Month in the program.

How can I track how much I am saving?

On every invoice, you will see a detailed breakdown of your savings for each shipment. You will also see a summary on the total amount you have saved for the given invoice period.

What if I’m a seasonal shipper or my shipping needs change?

The Purolator Business Rewards program looks at your average shipping spend over a rolling 6 fiscal month period to calculate the discount that will be applied to your following month's shipments.Seasonal and short term shipping fluctuations will not affect how much you save.

What happens if I am having difficulties enrolling or receive an error message online?

If you are having difficulty enrolling online, please contact our Business Rewards program specialists at 1 855 711- PBRP (7277)

What if I have more than one account with Purolator?

To receive savings on multiple accounts, please contact one of our Business Rewards program specialists at1 855 711-PBRP (7277).

How do I leave the Purolator Business Rewards program?

You may un-enroll from the program at any time. To unenroll, please contact our Business Rewards program specialists at1 855 711-PBRP (7277).