my SAS university edition stopped working

I was using SAS univiversity edition yesterday and it just stopped working. I am able to use the Oracle VM to open and run it. The black screen appears, telling me I can connect, but when I open the webpage http://localhost:10080/SASInformationCenter/index.html and click on 'Start SAS Studio' it opens a new tab (http://localhost:10080/SASStudio/36/) but remains blank.

I have re installed both Oracle VM and SAS, I have cleared my browsing history in Google Chrome. I have checked and I do not need to update the license. Anyone can help me?

Re: my SAS university edition stopped working

Hi, @njc_droid. It's a little difficult to know for sure what might be happening. It SAS had stopped working completely, I would expect you'd get the crude white server connection error page from Apache. A blank white page is unusual.

If it were me, I'd probably do these things (in roughly this order):

1. Reboot the VM and check.

2. Reboot your physical machine and check.

3. Try another browser.

4. Assuming you have shared folders set up, download and import a new SAS University Edition file (with the .OVA extension) from SAS and just import it and connect your Shared Folder back up.

5. Contact SAS Technical Support.

It might be that #5 is easier than #4, but there's really no downside to importing a new VM. The SAS University Edition VM is a bit of a black box, so there's no down side to creating a new virtual machine, assuming you have your files stored in Shared Folders.

If you with to contact SAS Technical Support, you can call 1-800-727-0025 or send email to support@sas.com.

Re: my SAS university edition stopped working

Hi, @njc_droid. When did it last work for you? If you go to the upper right corner of the Information Center and select "About SAS University Edition" from the ? menu, what is the version that is listed there? (It's a long number.)

Re: my SAS university edition stopped working

Hi, @njc_droid. It's a little difficult to know for sure what might be happening. It SAS had stopped working completely, I would expect you'd get the crude white server connection error page from Apache. A blank white page is unusual.

If it were me, I'd probably do these things (in roughly this order):

1. Reboot the VM and check.

2. Reboot your physical machine and check.

3. Try another browser.

4. Assuming you have shared folders set up, download and import a new SAS University Edition file (with the .OVA extension) from SAS and just import it and connect your Shared Folder back up.

5. Contact SAS Technical Support.

It might be that #5 is easier than #4, but there's really no downside to importing a new VM. The SAS University Edition VM is a bit of a black box, so there's no down side to creating a new virtual machine, assuming you have your files stored in Shared Folders.

If you with to contact SAS Technical Support, you can call 1-800-727-0025 or send email to support@sas.com.