SharePoint Conference

Everyday governance and etiquette in Microsoft Teams

March 23, 2021

Las Vegas

Microsoft Teams is new to many people and how to best work with it isn’t a skill you’re born with. In this session, you’ll learn the proven practices, behaviors, and etiquette to make your Teams experience the best it can be. From permissions recommendations and meme guidance to the best bots and smartly working with external guests, your colleagues need some handholding to maximize their experience with the newest and best collaboration tool in Office 365. This session will cover real use cases, suggested guidelines, and recommendations for dealing with the many nuances that come with working in Teams, plus some great resources for reference after.

Microsoft 365 Virtual Marathon

AI Behind the Buzzwords: Using Chatbots & AI for Everyday Wins

May 27, 2020

Online

Terms like artificial intelligence, chatbots, and cognitive services are hot topics in today's tech world. Drop by to get under the covers with everyday uses of AI and hear examples of practical applications of using bots in Office 365 to make your colleagues' and customers' days easier and more productive. From automating tasks to being a central source of knowledge, it's not that difficult to cash in on this new tech to improve process, knowledge management, productivity, and customer engagement.

Microsoft 365 Virtual Marathon

May 27, 2020

Online

Baffled by Microsoft 365 Groups? Including since they recently received a rename from Office 365 Groups? Join the club. As we're all too aware, confused users mean meager adoption. This session will 1) cover what Groups are; 2) how to create and use Outlook Groups, Yammer Communities, and Teams Chats; and 3) describe in detail how they're all related (spoiler: they're basically the same thing). Most importantly, you'll pick up use cases that demonstrate when to use which, plus some concise infographics that will help translate this nebulous concept into concrete results. There's no reason to reinvent the wheel: after this user-focused session, you'll receive the slides so you can present your colleagues the same session-tailored to your culture-without much effort. Kill the chaos, then reap the benefits of an engaged organization.

TeamsFest

Everyday Etiquette in Microsoft Teams

April 1, 2020

Online

Microsoft Teams is still new to a lot of people. The best ways to work with it isn’t a skill you’re born with. In this session, you’ll learn the proven practices, behaviours, and etiquette to make your Teams experience the best it can be. From permissions recommendations to meme guidance, the best bots to smartly working with external guests, your colleagues need some handholding to maximize their experience with the newest and best collaboration tool in Office 365. This session will cover real use cases, suggested guidelines, and recommendations for dealing with the many nuances that come with working in Teams, plus some great resources for reference after.

SPTechCon

Everyday Etiquette in Microsoft Teams

February 20, 2020

San Francisco

Microsoft Teams is new to many people and how to best work with it isn’t a skill you’re born with. In this session, you’ll learn the proven practices, behaviors, and etiquette to make your Teams experience the best it can be. From permissions recommendations to meme guidance, the best bots to smartly working with external guests, your colleagues need some handholding to maximize their experience with the newest and best collaboration tool in Office 365. This session will cover real use cases, suggested guidelines, and recommendations for dealing with the many nuances that come with working in Teams, plus some great resources for reference after.

SPTechCon

February 20, 2020

San Francisco

Knowledge is the collection of information stored, transferred, organized, and communicated between everyone at your organization. A good portion of our workdays is spent creating, looking for, and sharing knowledge to accomplish our business tasks. The recent advancements in Microsoft 365 and Azure offer a powerful platform for organizing and surfacing information in a modern workplace; these tools are especially having major impacts on how you can work with your knowledge now and in the future. Curation and automation are the name of the game going forward. They make for a healthy balance for your strategic plan. In this session, we’ll discuss curation solutions, like how Microsoft Teams has integrated further SharePoint metadata and file sharing features; file size limits have increased significantly; SharePoint hub sites and SharePoint home let us organize our intranet; and Azure Cognitive services provide natural-language interactions to reach our knowledge. We’ll jump into the burgeoning automation world, covering how to make the most of built-in artificial intelligence with amazing tools like automatic transcription in Microsoft Stream; content and expertise discovery in Delve; a fully integrated Microsoft Search; and the exciting new Project Cortex. With so many tools in your Microsoft Cloud belt, it’s a given we can increase productivity, reduce the effort it takes to find information, and keep moving forward.

SPTechCon

AI Behind the Buzzwords: Yes, Even You Can Build Chatbots & AI for Everyday Wins

February 19, 2020

San Francisco

Terms like artificial intelligence, chatbots, and machine learning are hot topics in today’s tech world. Drop by to get under the covers with everyday uses of AI and hear examples of practical applications of using bots in Office 365 to make your colleagues’ and customers’ days easier and more productive. From automating tasks to being a central source of knowledge, it’s not that difficult to cash in on this new tech to improve process, knowledge management, productivity, and customer engagement. We’ll specifically cover Azure services supporting language understanding in LUIS, knowledge sharing in QnA Maker, and process automation in Microsoft Flow.

SPTechCon

Don’t Get Left Behind: Chatbots are Upending Information Management

February 19, 2020

San Francisco

“Just in time, just enough, and just for me.” The knowledge and information management field has been after this panacea for decades, but we haven’t made it yet. No matter how well organized your sites and document libraries are or how perfectly optimized your search experience is, we still can’t meet that original goal. Chatbots help fill the void: better-organized information, what’s needed when it’s needed, predictable outcomes for finding information, powerful curation (but only of the good stuff), and minimal user training. Walk away wondering why we haven’t all jumped on the bot train yet.

SharePoint Saturday Charlotte

Everyday governance and etiquette in Microsoft Teams

December 14, 2019

Charlotte, NC

Microsoft Teams is new to many people and how to best work with it isn’t a skill you’re born with. In this session, you’ll learn the proven practices, behaviors, and etiquette to make your Teams experience the best it can be. From permissions recommendations to meme guidance, the best bots to smartly working with external guests, your colleagues need some handholding to maximize their experience with the newest and best collaboration tool in Office 365. This session will cover real use cases, suggested guidelines, and recommendations for dealing with the many nuances that come with working in Teams, plus some great resources for reference after.

Fox Valley User Group

Everyday Governance and Etiquette in Microsoft Teams

November 20, 2019

Online

Microsoft Teams is new to many people and how to best work with it isn’t a skill you’re born with. In this session, you’ll learn the proven practices, behaviors, and etiquette to make your Teams experience the best it can be. From permissions recommendations to meme guidance, the best bots to smartly working with external guests, your colleagues need some handholding to maximize their experience with the newest and best collaboration tool in Office 365. This session will cover real use cases, suggested guidelines, and recommendations for dealing with the many nuances that come with working in Teams, plus some great resources for reference after.

Office & SharePoint Live!

OSW04 - Managing Microsoft Teams: From Governance to Etiquette

November 20, 2019

Orlando, FL

Microsoft Teams is new to many people and how to best work with it isn’t a skill you’re born with. In this session, you’ll learn the proven practices, behaviors, and etiquette to make your Teams experience the best it can be. From permissions recommendations to meme guidance, the best bots to smartly working with external guests, your colleagues need some handholding to maximize their experience with the newest and best collaboration tool in Office 365. This session will cover real use cases, suggested guidelines, and recommendations for dealing with the many nuances that come with working in Teams, plus some great resources for reference after. You will learn: - How to prevent bad habits in Teams etiquette - How to set a baseline governance for everyday use - Option for not having to reinvent the wheel for attendees that want to put the ideas into place immediately upon returning to work

Office & SharePoint Live!

OST03 - Fast Focus: 5 Tips to Make Teams Sticky

November 19, 2019

Orlando, FL

Are your users “playing” with Teams but not really “getting it”? This session will demonstrate 5 quick wins that you can use to make Microsoft Teams stickier in your organization and help your users gain the most value from Teams collaboration, messaging, and meetings. You will learn: - How to promote chat over email and simplify communications - How to bring all your everyday work into one portal - Simple, easy voice and video conferencing right in the browser

Office & SharePoint Live!

November 19, 2019

Orlando, FL

Baffled by Office 365 Groups? Join the club. As we’re all too aware, confused users mean meager adoption. This session will cover: what Groups are; how to create and use Outlook Groups, Yammer Feeds, and Teams Chats; and describe in detail how they’re all related (spoiler: they’re basically the same thing). Most importantly, you’ll pick up use cases that demonstrate when to use which, plus some concise infographics that will help translate this nebulous concept into concrete results. There’s no reason to reinvent the wheel: after this user-focused session, you’ll receive the slides so you can present your colleagues the same session—tailored to your culture—without much effort. Kill the chaos, then reap the benefits of an engaged organization. You will learn: about O365 Groups as the background membership service; the applicability and impact of choosing a Group in Teams versus Yammer versus Outlook; and best practices and use cases for each Group type.

Microsoft Ignite

UNC1037 - Real-world strategies for keeping up with the Office 365 update cycle

November 8, 2019

Orlando, FL

Moving to the cloud has its benefits: more products, new features more often, less hardware to support, the end of the every-three-year upgrade nightmare. But it also means drinking from a firehose of constant updates across dozens of disparate apps and services. Staying up to date doesn’t equate to just checking the Office 365 Message Center every morning. And there’s no certification or class out there on how to communicate these changes with your users. In this session, attendees can discuss their tips and tricks for staying up to date while not above water when it comes to Office 365s regular update cycles.

Microsoft Ignite

November 7, 2019

Orlando, FL

Terms like artificial intelligence, chatbots, and machine learning are hot topics in today’s tech world. Drop by to get under-the-covers with everyday uses of AI and hear examples of practical applications of using chatbots to make your colleagues’ and customers’ days easier and more productive. From automating tasks to being a central source of knowledge, it’s not that difficult to cash in on this new tech to improve process, knowledge management, productivity, and customer engagement. Session topics include Azure Cognitive Services supporting language understanding in LUIS, knowledge sharing in QnA Maker, process automation in Microsoft Flow, and more.

Microsoft Ignite

BRK1036 - Everyday governance and etiquette in Microsoft Teams

November 5, 2019

Orlando, FL

Microsoft Teams is new to many people and how to best work with it isn’t a skill you’re born with. In this session, learn the proven practices, behaviors, and etiquette to make your Teams experience the best it can be. From permissions recommendations to meme guidance, the best bots to smartly working with external guests, your colleagues need some handholding to maximize their experience with the newest and best collaboration tool in Office 365. This session covers real use cases, suggested guidelines, and recommendations for dealing with the many nuances that come with working in Teams, plus some great resources for reference after.

SharePoint Saturday New England

The everyday guide to Office 365 Groups (in Outlook, Yammer, & Teams)

October 5, 2019

Burlington, MA

Baffled by Office 365 Groups? Join the club. As we're all too aware, confused users mean meager adoption. This session will 1) cover what Groups are; 2) how to create and use Outlook Groups, Yammer Feeds, and Teams Chats; and 3) describe in detail how they're all related (spoiler: they're basically the same thing). Most importantly, you'll pick up use cases that demonstrate when to use which, plus some concise infographics that will help translate this nebulous concept into concrete results. There's no reason to reinvent the wheel: after this user-focused session, you'll receive the slides so you can present your colleagues the same session-tailored to your culture-without much effort. Kill the chaos, then reap the benefits of an engaged organization.

SharePoint Saturday Central Europe

Let's talk about everyday etiquette in Microsoft Teams

August 31, 2019

Zurich, Switzerland

Microsoft Teams is new to many people and how to work with it isn’t a skill you’re born with. In this session, you’ll learn the proven practices, behaviors, and etiquette to make your colleagues’ Teams experience the best it can be. From permissions recommendations to meme guidance, the best bots to smartly working with external guests, your colleagues need some handholding to maximize their experience with the newest and best collaboration tool in Office 365. This session will cover real use cases, suggested guidelines, and recommendations for dealing with the many nuances that come with working in Teams, plus some great resources for reference after.

Shift Happens

Shooting the shift with chatbots: AI in the (more) modern workplace

June 13, 2019

Washington, DC

Leveraging AI and cognitive services within your modern workplace is the present, not the distant future. Learn how to make end users more efficient while reducing the burden on IT through no-code/low code automation.

SharePoint Conference

BRK120 - Your Everyday Guide to Office 365 Groups

May 22, 2019

Las Vegas, NV

Baffled by Office 365 Groups? Join the club. As we’re all too aware, confused users mean meager adoption. This session will 1) cover what Groups are; 2) how to create and use Outlook Groups, Yammer Feeds, and Teams Chats; and 3) describe in detail how they’re all related (spoiler: they’re basically the same thing). Most importantly, you’ll pick up use cases that demonstrate when to use which, plus some concise infographics that will help translate this nebulous concept into concrete results. There’s no reason to reinvent the wheel: after this user-focused session, you’ll receive the slides so you can present your colleagues the same session—tailored to your culture—without much effort. Kill the chaos, then reap the benefits of an engaged organization.

SharePoint Conference

THR008 - Everyday Etiquette in Microsoft Teams

May 22, 2019

Las Vegas, NV

Microsoft Teams is new to many people and how to best work with it isn’t a skill you’re born with. In this session, you’ll learn the proven practices, behaviors, and etiquette to make your Teams experience the best it can be. From permissions recommendations to meme guidance, the best bots to smartly working with external guests, your colleagues need some handholding to maximize their experience with the newest and best collaboration tool in Office 365. This session will cover real use cases, suggested guidelines, and recommendations for dealing with the many nuances that come with working in Teams, plus some great resources for reference after.

SharePoint Fest

BV105 - Behind the Buzzwords: Using Chatbots & AI for Everyday Wins

May 1, 2019

Washington, DC

Terms like artificial intelligence, chatbots, and machine learning are hot topics in today’s tech world. Drop by to get under the covers with everyday uses of AI and hear examples of practical applications of using bots in Office 365 to make your colleagues’ and customers’ days easier and more productive. From automating tasks to being a central source of knowledge, it’s not that difficult to cash in on this new tech to improve process, knowledge management, productivity, and customer engagement. We’ll specifically cover Azure services supporting language understanding in LUIS, knowledge sharing in QnA Maker, and process automation in Microsoft Flow.

SharePoint Saturday Boise

Everyday Etiquette in Microsoft Teams

April 20, 2019

Boise, ID

Microsoft Teams is new to many people and how to best work with it isn’t a skill you’re born with. In this session, you’ll learn the proven practices, behaviors, and etiquette to make your Teams experience the best it can be. From permissions recommendations to meme guidance, the best bots to smartly working with external guests, your colleagues need some handholding to maximize their experience with the newest and best collaboration tool in Office 365. This session will cover real use cases, suggested guidelines, and recommendations for dealing with the many nuances that come with working in Teams, plus some great resources for reference after.

Microsoft Ignite The Tour

March 21, 2019

Amsterdam, Netherlands

Terms like artificial intelligence, chatbots, and machine learning are hot topics in today’s tech world. Drop by to get under the covers with everyday uses of AI and hear examples of practical applications of using bots in Office 365 to make your colleagues’ and customers’ days easier and more productive. From automating tasks to being a central source of knowledge, it’s not that difficult to cash in on this new tech to improve process, knowledge management, productivity, and customer engagement. We’ll specifically cover Azure services supporting language understanding in LUIS, knowledge sharing in QnA Maker, and process automation in Microsoft Flow.

Microsoft Ignite The Tour

THR3299 - Let's Build an All-Knowing FAQ Bot in 15 Minutes

March 21, 2019

Amsterdam, Netherlands

Thinking of jumping on the chatbot bandwagon? Not sure where to start? This session is a crash course and live demo in creating a bot using Azure Bot Framework, Bot Services, QnA Maker, and LUIS. In ten minutes, we’ll have a working bot. The rest of the session will focus on practical use cases that will help free up many of your services organizations by automating their recurring questions and tasks.

Microsoft Ignite The Tour

The Coming Era of Virtual Agents in Dynamics 365

March 21, 2019

Barneveld, Netherlands

Topic/storyline of session 1:
- Introduction to chatbots/AI services in general AND as an extension of Dynamics for both customer service and field service (with demo); this would be an art-of-the-possible and use-case discussion.
- Basics of bot architecture and best practices in Azure (with demo); this would be an overview of the Azure technologies and a brief introduction to how a few of them work.
- Intro to Dynamics Virtual Agent for Customer Service and its offerings; note that the content here will be limited due to the fact that VACS doesn’t hit preview until April 2019 and I don’t have any early access to the product.

Microsoft Ignite

September 25, 2018

Orlando, FL

Thinking of jumping on the chatbot bandwagon? Not sure where to start? This session is a crash course and live demo in creating a bot using Azure Bot Framework, Bot Services, QnA Maker, and LUIS. In ten minutes, we’ll have a working bot. The rest of the session will focus on practical use cases that will help free up many of your services organizations by automating their recurring questions and tasks.