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Fashion & Accessories

Legal terms

I. IDENTIFICATION

This website (hereinafter referred to as the Website") is published by Christian Dior Couture, a joint stock company with equity established at EUR 160,055,840, listed under the Paris Trade and Companies Register under number 612 035 832, with a head office located at 30, avenue Montaigne 75008 Paris - Telephone number: +33 (0)1 40 73 54 44.

The President and CEO of Christian Dior Couture and Publication Director is Sidney Toledano.

The Website is hosted by the company Prosodie, with a head office located at 150 rue Gallieni - 92100 Boulogne Billancourt - Telephone number: +33 (0)1 46 84 11 1

Website access and the use of its content are subject to the usage stipulations provided hereinafter. The act of accessing and browsing this Website implies that the Internet user fully and unreservedly accepts the following stipulations.

II. INTELLECTUAL PROPERTY

2.1 Ownership

Christian Dior Couture is the owner of the Website's domain name.

The entirety of the Website, as well as its components (in particular text, structure, software, animated items, photographs, videos, illustrations, drawings, graphic representations, logos, etc.) are creative works protected by articles L.111-1 et seq. of the French Intellectual Property code. The Website and its components are the sole property of Christian Dior Couture; the latter is the sole party authorised to exercise intellectual property and related personality rights, particularly brands, models, creative works, software, databases, interpretations and image rights, as the originator or through a formal authorisation or licence.

Use of all or part of the Website, particularly by means of downloading, reproduction, transmission, representation or circulation, for purposes other than personal and private use and with a non-commercial aim by the Internet user is strictly prohibited. The party liable for infringement of the above shall be liable to penalties stipulated in both the French Intellectual Property code with regard to copyright infringement (article L. 335-1 et seq.) and brand rights (article L. 716-1 et seq.) in particular, and the French Civil Code with regard to general legal liability (article 9, Sections 1382 et seq.).

III. PERSONAL DATA

3.1 Type of personal data

The term 'personal data' applies to all personal information (particularly the user name, password, name, surname, date of birth, email and postal addresses) that Internet users may disclose to Christian Dior Couture when subscribing to the Christian Dior Couture newsletter via the "NEWSLETTER" section of the Website and/or in respect of any message sent via the "CONTACT" section of the Website. The said data, irrespective of its type, shall directly or indirectly make it possible for Christian Dior Couture to identify and improve knowledge about Internet users and send them its newsletter and/or respond to their messages. When the Internet user discloses personal data, the said Internet user shall answer questions asked during the subscription process for the Christian Dior Couture newsletter and thus communicate precise information, which shall not prejudice the interests or rights of third parties.

3.2 Consent

No datum of a personal nature shall be collected without the personal consent of the Internet user concerned. The optional or compulsory nature of the items to be disclosed to Christian Dior Couture for this purpose shall be stated to Internet users beforehand. Said Internet users shall not be required under any circumstances to disclose any personal data to Christian Dior Couture.

However, in the event of refusal by the Internet user, Christian Dior Couture shall not be in a position to send the newsletter to the Internet user concerned and/or respond to their messages. In all events, if the Internet user does not wish or no longer wishes to receive the newsletter from Christian Dior Couture, the said Internet user may inform Christian Dior Couture accordingly by sending an email to the following address: contactdior@dior.com In all events, the Internet user shall also have the option of cancelling his or her subscription to the Christian Dior Couture newsletter by clicking a hypertext ink included directly in each issue of the said newsletter sent to the Internet user in question.

3.3 Identity of the party responsible for processing personal data

The Christian Dior Couture company is responsible for collecting and processing personal data from the Website.

3.4 Recipient(s) of personal data

The Christian Dior Couture company is the sole recipient of personal data collected from the Website. Personal data shall not be disclosed to third parties.

3.5 Internet user rights

In accordance with the French Freedom of Information and Technology law (No. 78-17 dated 6 January 1978), the Website has been registered for automatic processing of personal data with the CNIL (Receipt no. 686224). Each Internet user may exercise his or her right to access, rectify, supplement, update, lock, cancel and delete the personal data regarding the Internet user in question and, for legitimate reasons, to oppose its processing. To exercise the above rights, the Internet user may contact Christian Dior Couture by email at the following address: contactdior@dior.com.

3.6 Cookies

Christian Dior Couture may create a "cookie" (alphanumeric identifier) in the hard drive of the Internet user's computer solely with the aim of recognising the said user when he or she subsequently views the Website.

The term of conservation of information concerning browsing by the Internet user, as provided by the "cookie" on the Website, shall not exceed one year. The Internet user is reminded that he or she may prevent cookies from being created on his or her hard drive by configuring their Internet browsing software accordingly (Internet Explorer, Mozilla Firefox, Opera, Safari, etc.). To this end, the Internet user is referred accordingly to the user guide of their Internet browsing software ("Help" section of the browser's toolbar) or may obtain any such information from the publisher of the said software.

IV. LIABILITY

Christian Dior Couture shall undertake to ensure the accuracy and updates of information published on the Website to the best of its ability. The company reserves the right to correct content at any time and without prior notification. However, Christian Dior Couture cannot guarantee the accuracy, precision and comprehensiveness of information made available on the Website. Said information shall not constitute any guarantee or commitment by Christian Dior Couture with regard to the Internet user. In particular, Christian Dior Couture shall not be held liable for:

- Any lack of precision, inaccuracy or omission regarding the information available on the Website;

- All and any damage arising from computerised intrusion by a third party, resulting in a modification to the information made available on the Website;

- And, more generally, any and all direct or indirect damage, irrespective of the cause, origin, nature and consequences, caused as a result of access by anyone to the Website or inability to access the said Website, along with the use of the Website and

Christian Dior Couture shall implement means intended to ensure the security of the files generated from personal data collected from the Website. It is, however, formally stated that Christian Dior Couture has no control over the risks related to the operation of the Internet and draws the attention of Internet users to the presence of possible risks in terms of confidentiality of data transmitted across this network.

V. AMENDMENTS TO LEGAL TERMS

Christian Dior Couture informs Internet users viewing the Website that these legal terms may be amended at any time. Such amendments shall be published online and shall be deemed accepted without reserve by any and all Internet users accessing the Website after the said amendments have been published online.

VI. DISPUTES

These legal terms have been drawn up in accordance with French law and, in particular, with the provisions of Law no. 2004-575 dated 21 June 2004 "for confidence in the digital economy" and Law no. 78-17 dated 6 January 1978 on "Freedom of Information and Technology". French courts shall exercise jurisdiction over all and any disputes arising from the use of the Website, subject to contrary provisions arising from Regulation no. 44/2001 dated 20 December 2000 concerning court jurisdiction and the application of rulings in civil and commercial matters (Brussels I).

If the Internet user has any questions about the use of the Website and/or these legal terms, or any request that he or she wishes to address to Christian Dior Couture, they are invited to send a message via the "CONTACT" section of the Website or an email to the following address: contactdior@dior.com.

Terms & Conditions

Preamble
Christian Dior UK Limited (the "Company") sells throughout the United Kingdom ladies' and men's luxury ready-to-wear items and fashion accessories under the Christian Dior Couture SA’s trademarks: Christian Dior, Dior, Baby Dior, Dior Joaillerie (non-exhaustive list). To better meet its customers' expectations, in addition to its own shops and distribution network, the Company has set up a system for the distance selling of a selection of items (the "Dior Items").

Clause 1 – Scope
These terms and conditions of sale are applicable to all sales of Dior Items, made (i) by phone via the Customer Relations Department of the Company (the “Customer Relations Department”); or (ii) online via the United Kingdom section of the Christian Dior website set up by the Company, identified by the domain names "www.dior.com" and/or “www.diorboutique.com” (the "Website"): - in respect of purchases made by customers who are individuals acting as consumers ('consumers' being persons acting outside of the course of their trade or business), whose permanent residence is in the United Kingdom; -for delivery either to those customers or any other third party of their choice (also having permanent residence in the United Kingdom and considered a consumer). Any sale of Dior Items via the Customer Relations Department and/or through the Website is subject to these terms and conditions of sale. By clicking the button marked "I accept the Terms and Conditions of Sale" before confirming his/her order, the customer confirms that he/she has unconditionally accepted these terms and conditions. These terms may be changed and updated from time to time. The terms applicable to an order by a customer being those in force on the day of ordering. The customer is advised to read these terms and conditions carefully before ordering any Dior Items and to print a copy of these terms and conditions for future reference.

Clause 3 – Information relating to Dior Items and limitation of liability
All information (name, definition, depiction, detailed description) concerning all Dior Items offered for sale under these terms and conditions is available in all Christian Dior Couture shops, on the Website or on request at the Customer Relations Department, by telephone at 020 7172 0172 or by fax at +33 (0)1 40 73 73 74, from 10am to 7pm from Monday to Saturday, excluding bank holidays. While being as careful and as accurate as possible regarding their online publishing, the items' descriptions and the data available on the Website, at the Customer Relations Department or in the Christian Dior Couture shops, and their updating, the Company cannot be held responsible for any insubstantial errors that may occur.

Clause 4 – Conditions of ordering
4.1By placing an order via the Customer Relations Department or the Website, the customer warrants that he/she is aged 18 or over, is a consumer, is a permanent resident of the United Kingdom, has legal capacity to contract, and owns a credit card/debit card as defined in Clause 9 below. Orders must be placed in English and are subject to availability of stock. To this end, the customer shall be informed by the Customer Relations Department or on the Website’s information page describing each item: -of the availability of the item; -or, if the item on sale is temporarily unavailable, of the possibility of ordering it for deferred delivery with the deadlines specified by the Company at the time of ordering. If despite the Company's attention, the ordered item(s) is/are no longer available, the Company shall notify the customer by any means (telephone call or e-mail) as soon as possible and reimburse the invoiced amount, (if applicable) to the customer's bank account or credit card/debit card without delay.
4.2The customer undertakes to supply the Company with complete, accurate, up-to-date information to enable the Company to process his/her order in compliance with these terms and conditions. Should the information be incomplete or incorrect and/or in violation of the terms and conditions, the Company reserves the right to cancel the order. When creating an account, the customer is required to provide certain personal data, such as name, internet login and password, permanent address, telephone number, e-mail, delivery address and payment method (the "Personal Data"). By confirming an order on the Website or via the Customer Relations Department, the customer agrees to the Personal Data being transmitted to Christian Dior Couture SA for the purpose of processing the order. The customer further agrees that the Personal Data may also be shared with the Company's contracted partners, for the exclusive purpose of fulfilling the order. When creating his/her account, the customer may select to receive the Christian Dior Newsletter. By selecting this option, the customer agrees that his/her personal data may be used by Christian Dior Couture SA for the sole purpose of sending the Newsletter. In compliance with the Data Protection Act 1998, the customer has the right to access, change, correct and request the removal of his/her Personal Data from the Company's (and Christian Dior Couture SA's) database(s). To exercise these rights, the customer should e-mail : contactdior@dior.com or telephone 020 7172 0172 or write to: Christian Dior Couture SA, Customer Relations Department, 30, Avenue Montaigne, 75008 Paris, France. The personal data collected by the Company on behalf of Christian Dior Couture SA is transmitted to, held and processed by Christian Dior Couture SA in France in accordance with French laws.
4.3The Company will refuse any orders exceeding five items, with a maximum of two identical items. The Company will also refuse orders: (i) from customers with whom there is an ongoing dispute concerning payment of a prior order; or (ii) that do not conform to these terms and conditions of sale. If the Company becomes aware that the order does not satisfy these terms and conditions of sale (e.g. the wrong delivery address, exceeding the authorised number of items), the Company will inform the customer by telephone or e-mail within six days. If the customer fails to correct the order, the Company reserves the right to cancel the order.
4.4All information on the Website is an invitation to treat only (such that by selecting the Dior Items in the "Shopping Bag" the customer is making an offer to purchase rather than accepting an offer made by the Company) and is not an offer capable of being accepted. Please refer to 6.5 below explaining when the contract is formed.

Clause 5 – Ordering
Dior Items by telephone Orders by telephone should be placed with the Customer Relations Department on tel. no.: 020 7172 0172, from 10am to 7pm from Monday to Saturday, excluding bank holidays. The customer will need to supply his/her credit card/debit card number and/or bank details to the Customer Relations Department. Once the customer's bank accepts the debit of the customer’s credit card/debit card or bank account, his/her order is transferred directly to the Company order picking department and is deemed accepted by the Company.

Clause 6 – Ordering
Dior Items on the Website Placing an order via the Website shall comply strictly with the procedure described below, also rendered online by a series of screens indicating the successive phases the customer must follow.
6.1First step: customer's item selection On the Website, the customer selects, enters and confirms the identification and quantity of the items he/she wishes to order (the availability of which the Company must confirm, if applicable); these items are added to the customer's "Shopping Bag".
6.2Second step: reviewing the content of the "Shopping Bag" Online, the customer may freely review and change the contents of the "Shopping Bag" by removing an item originally selected, changing the quantities ordered or adding an item, by clicking on the corresponding tools available in the "Shopping Bag". The "Shopping Bag" automatically displays the price of the items, as defined in Clause 8 below.
6.3Third step: confirming the selected items and placing the order When the customer has finished making his/her selection, to confirm the content of the "Shopping Bag", identification is necessary: -if the customer already has an account with the Company, via his/her e-mail address (log-in) and password; -if the customer does not have an account with the Company, using his/her name, his/her address of permanent residence (billing address), and telephone number. The customer must also confirm: -the delivery address, which may be the permanent residence in the United Kingdom of a third party to whom the customer is sending the ordered items or otherwise, the address of the company for which that third party works, if the company is located in the United Kingdom; -the shipment mode (priority or standard): the postage & packing expenses for the order being specified at the time; and finally - the payment method chosen. Once all this information has been entered and confirmed, the price of the items, as defined in Clause 8 below, and the packing and delivery costs are automatically displayed. After entering the debit card/credit card number, in compliance with the conditions of Clause 9 below, the customer should click on the "CONFIRM YOUR ORDER" button and his/her credit card/debit card or bank account shall be debited. The account debit confirmation issued by the customer's bank is displayed. The customer is advised to save and/or print the debit confirmation. Once the customer's bank accepts the debit, the order is deemed to have been placed by the customer, the customer's "Shopping Bag" is transferred directly to the Company's order picking department, and the customer's registered order number is displayed. The display of the order number does not constitute acceptance of the order. The order placed by the customer constitutes an offer by the Customer to purchase the Dior Items from the Company.
6.4Fourth step: Company's acknowledgement of the order The Company will acknowledge receipt of the customer's order without delay by sending an automated email to the customer's email address. Such automated email is a confirmation that the customer's order has been placed but does not constitute acceptance of the customer's order.
6.5 Fifth step: Company's acceptance of the order No later than six days following the display of the registered order number, the Company will confirm acceptance of the order via e-mail sent to the customer’s e-mail address. The customer formally accepts the use of e-mail for the Company's acceptance of his/her order. This confirmation e-mail will set out all information relating to the order, including availability of items ordered, delivery deadlines or payment method chosen, if applicable. It also states the registered order number the Company has assigned to the customer's order. Notwithstanding the above, the confirmation e-mail for orders (i) amounting to GBP 3,000 or more and/or (ii) made using international credit cards/debit cards issued by banks domiciled outside the United Kingdom shall be sent to the customer once full payment has been received by the Company.

Clause 7 – Proof of order
The Company and the customer e-mails and any automatic saving systems used on the Website and by the Customer Relations Department shall count as proof of the agreement between the parties, in particular as regards the nature and date of the order. The Company shall retain the information concerning all orders amounting to at least GBP 80 for 10 years. The information held can be made available to the customer on request to: contactdior@dior.com or to: Christian Dior Couture SA, Customer Relations Department, 30, Avenue Montaigne, 75008 Paris, France. The customer is advised also to keep a copy (electronic or printed) of the information concerning his/her online order (e.g. the Company's e-mail referred to in Clause 6.4 above). Clause 8 - Price of the items The prices quoted by the Customer Relations Department and displayed on the Website are in GBP and inclusive of VAT, but exclude packing and delivery costs. The billed prices are those in force at the date of ordering. Whilst being as careful and as accurate as possible regarding the prices displayed on the Website, errors may still occur. If, despite the Company’s attention, the Dior Items have been ordered at an erroneous price, the Company shall notify the customer by e-mail as soon as possible and offer him/her the following options: either (i) to reconfirm the order at the correct price or (ii) to cancel the said order and reimburse the billed amount (if applicable) to the customer’s bank account or credit card/debit card. For the avoidance of doubt, the Company is under no obligation to provide the Dior Items at the incorrect (lower) price even after the order confirmation e-mail has been sent and reimbursement of the invoiced amount (if applicable) shall be the customer's exclusive remedy. The packing and delivery costs will be (i) communicated by the Customer Relations Department before the order is confirmed; (ii) automatically displayed when the customer's chosen shipment method is confirmed (see Clause 6.3 above) and are confirmed to the customer in the order confirmation e-mail. On delivery the customer will receive, for each item, written confirmation of the price and packing and delivery costs invoiced to him/her.

Clause 9 - Terms of payment
The customer's payment for his/her purchases shall be made by credit card/debit card using the following networks only: Visa, Eurocard/Mastercard, American Express, Switch and Solo. Cards issued by banks domiciled outside the United Kingdom must be international bank credit cards/debit cards. The customer shall only pay his/her order with his/her own credit card/debit card bearing his/her identity (first name and surname). Online payment by credit card/debit card is protected by SSL. All the Website pages under “https” are of a secured server operating in SSL mode (128 bits), to ensure the customer’s payment is securely processed. The customer enters his/her credit card/debit card number and/or bank details via an online payment order form. The transaction is then made through banking security encrypted standards. In transmitting his/her bank details, the customer accepts in advance and unconditionally that the Company will perform the secure transaction. The customer therefore authorizes in advance his/her bank to debit his/her credit card/debit card or bank account in view of the records or statements transmitted by the Company, even in the absence of bills signed by the cardholder. The customer account debit authorisation is always given for the amount of the item(s) purchased as billed by the Company. The Company implements up-to-date secured and encrypted access to its server for telephone and online payment. It shall not be held responsible for the outcome and consequences whatsoever of unauthorised access and/or intrusion by a third party to the said server (e.g. hacking). In order to avoid any risk of hacking, the Company does not record the customer’s credit card/debit card number and/or bank details which are entered by the customer in the online payment order form. The customer's credit card/debit card is debited within six days of (i) the communication of his/her credit card/debit card number and/or bank details to the Customer Relations Department; (ii) clicking on the “CONFIRM YOUR ORDER” button on the Website, at the end of the order after the Company has checked: that the customer order complies with these terms and conditions; the item availability – even in the event of temporary unavailability accepted by the customer - and before shipment by the Company. Should it be impossible to debit the amounts owed by the customer for any reason whatsoever (refusal by the bank, etc.), the order shall be deemed cancelled.

Clause 10 - Delivery
Items can only be delivered to: -the customer's permanent residence; -a delivery address specified by the customer, being the permanent residence of a third party of his/her choice or, -the customer's place of work, if located in the United Kingdom; In no circumstances can delivery be made to a hotel or post office box. The customer undertakes to supply the exact address of his/her permanent residence when placing the order. Delivery shall take place after payment of the order is received: -either within 30 days of the date of ordering; -or, in the event of the item's temporary unavailability accepted by the customer, by the deadline(s) specified to the customer: (i) by the Customer Relations Department; (ii) when the item was added to the "Shopping Bag" on the Website and before the order was placed. The Company shall deliver the ordered Dior Items by standard or express post, as the customer prefers. Delivery shall only be made in the United Kingdom.

Clause 11 – Risk and Title
Risk in the Dior Items will pass at the time of delivery. Ownership of the items delivered will only pass to the customer when full payment of all sums due in respect of the items, including packing and delivery costs is received by the Company. In the event of incomplete or partial payment, the Company may, without prior notice, claim any item(s) delivered by the Company to the customer.

Clause 12 – Intellectual property rights
The customer is granted a license for use of the Website, which remains the exclusive property of the Company, which has created and published online the web pages, images and source scripts and data. Consequently, the customer shall not broadcast or copy the Website, in whole or in part, in any form whatsoever. The Company's (and Christian Dior Couture SA's) items and trademarks, most notably Christian Dior, Dior, Baby Dior and Dior Joaillerie (non-exhaustive list), as well as all other marks, illustrations, images, designs and models and logos figuring on the Company's items sold, their accessories or packaging, whether registered or not, are and remain the exclusive property of the Company or Christian Dior Couture SA, as the case may be. Full or partial reproduction, downloading, alteration or use of these brands, illustrations, images and logos, designs and models, for any reason and on any medium whatsoever, without the Company's (or Christian Dior Couture SA's) express prior written authorisation is strictly prohibited. The same applies to any combination or conjunction with any other brand, symbol, logo and generally speaking, any distinctive symbol intended to make up a composite logo. Similarly, it is strictly prohibited without the Company's (or Christian Dior Couture SA's) express prior written authorisation, to: -create hyperlinks to any page or item of the Website; -make any use not in accordance with this Website licence, and particularly, use any part of the material on the website (items presented, descriptions, price, data, software, graphics, images, texts, photographs, tools, etc.) for commercial purposes.

Clause 13 – Right of Cancellation
The customer has the right to cancel the contract without need for justification, up to seven (7) days (excluding Saturdays, Sundays and public bank holidays) after the date of receipt of the said item by the customer. To exercise his/her right of cancellation before the Dior Items have been delivered, the customer must give written notice to the Company or by telephone to tel. no.: 020 7172 0172, by email to contactdior@dior.com, by fax to fax no.: (+33) 1 40 73 73 74, giving details of the Dior Items ordered, the order number and (where appropriate) the delivery date. To exercise his/her right of cancellation after the Dior Items have been delivered, the customer must return the delivered item within the stated period, in its original packaging, in the same condition in which it was delivered to him/her, complete (with accessories, manual, warranty document etc.) with a copy of the invoice and the Return/Replacement Form attached to his/her order, to the address indicated on the form. The customer is recommended to send the items by registered mail or other method with a guaranteed date and should keep a proof of return. The costs of returning the Dior Items will be borne by the customer. If the customer does not return the Dior Items as required under these terms and conditions, the Company will charge the customer a sum not exceeding the direct cost of recovering those items. Reimbursement of the billed price of returned items (including packing and delivery costs) will be made by crediting the customer's bank account or credit card/debit card as soon as possible and in any case within a period not exceeding thirty days from the notification by the customer of the cancellation of the contract. Items that are returned incomplete, spoilt, damaged, deteriorated or dirty will not be reimbursed. When the Dior Items are delivered to a third party chosen by the customer, the right to cancel the Contract under this clause can only be exercised by the customer and cannot in any circumstances be exercised by the third party.

Clause 14 - Conformity
Warranty If any delivered item does not correspond to the order, then in addition to the customer’s statutory rights, the Company agrees to replace the item or, if this is not possible, refund the customer as set out below. The customer must check that the items delivered correspond to the order. If any delivered items do not match the order, the customer shall inform the Company as soon as possible, either by telephone to the Customer Relations Department (number and opening hours given in Clause 3 above), or by e-mail to contactdior@dior.com, specifying which item does not match the order, and return the relevant item(s) in its/their original packaging, in the condition in which it was delivered to him/her, complete (with accessories, notice, warranty document, etc.) and with a copy of the bill and the Return/Replacement Form to the address given on the form. Items must be returned by registered post or another secure method with a guaranteed delivery date. Return delivery costs will be borne by the Company if the non-conformity of an item is confirmed by the Company/and upon receiving proof from the customer of the delivery costs incurred. If replacement of the non-conforming item is impossible, or if the customer does not wish to receive a credit note from the Company, a full refund of the billed price (cost of item and packing and delivery costs) of the non-conforming items will be made by crediting the customer's bank account or credit card/debit card upon receipt by the Company of the returned items.

Clause 15 – Limitation of Liability
The Company will not be liable to the customer by way of representation (unless fraudulent), common law duty or under any express or implied term of the Contract for: -any losses which are not reasonably foreseeable by both Parties when the Contract is formed arising in connection with the supply of Dior Item(s) and related services or their use by the customer; -any losses which are not caused by any breach by the Company; -business or trade losses. The Company's entire liability in connection with the Contract will not exceed the purchase price of the Dior Item(s) in question. Nothing in this Contract means that the Company's liability to the customer for death or personal injury resulting from the Company's negligence or that of its employees, agents or sub-contractors is limited.

Clause 16 – Event beyond the Company's reasonable control - Force Majeure
The Company will not be responsible for any failure to perform or, delay in performance of, any of its obligations under a contract that is caused by events outside its reasonable control (Force Majeure Event). In this context, Force Majeure Events include (without limitation) war, riots, insurrection, social unrest, computer or telephone failures, severe disturbance in the security and coherence of the Internet, technical failures, unauthorised access and/or intrusions into the Website's secure and encrypted servers, strikes of all natures and Company procurement problems. The Company shall inform the customer of such a Force Majeure Event within seven days of its occurrence. If the Force Majeure Event continues beyond fifteen days, the customer may cancel the order in progress, which will be reimbursed by the Company as rapidly as possible by crediting the customer's credit card/debit card or bank account.

Clause 17 - Non-waiver
The failure by the Company to enforce one or more of the provisions of these terms and conditions of sale does not constitute a waiver of such rights or remedies and shall not relieve the customer from compliance with such obligations.

Clause 18 - Validity of these terms and conditions of sale
If any of the provisions in these terms and conditions of sale is declared wholly or partly invalid, unlawful or unenforceable, the other provisions and other rights and obligations resulting from these terms and conditions will remain valid to the fullest extent permitted by law.

Clause 19 - Litigation - Applicable law
These terms and conditions are governed by the laws of England and Wales. Any dispute arising from, or related to, these terms and conditions shall be subject to the non-exclusive jurisdiction of the English courts. February 22th, 2006 Christian Dior UK Limited Aldwych House 81 Aldwych London WC2B 4HN VAT N° GB627602152

Fragrance & Beauty

Legal terms

I. IDENTIFICATION

This www.dior.com website (hereinafter referred to as the "Website") is published by Christian Dior Couture S.A., a limited company with a Board of Directors, with a share capital of €160,055,84, registered in the Paris Trade and Companies Register under the number 612 035 832, whose registered office is at 30, avenue Montaigne, 75008 Paris - Telephone number: 01 40 73 73 73.

The Chairman of the Board of Directors of Christian Dior Couture and the company's Publishing Manager is Mr Sidney TOLEDANO.

Access to the Website and use of the contents takes place as described below. The fact of accessing the Website and browsing it constitutes unreserved acceptance of the following provisions on the part of the Internet user.

II. INTELLECTUAL PROPERTY

2.1 Ownership

Christian Dior Couture is the holder of the Website's domain name.

The Website as a whole and the various elements making it up (such as texts, tree structures, software, animations, photographs, videos, illustrations, diagrams, graphics, logos, etc.) constitute intellectual works protected under the provisions of Articles L.111-1 et seq. of the French Intellectual Property Code. They are the exclusive property of Christian Dior Couture, which is solely entitled to use the said intellectual property rights and the corresponding personality rights, trademarks, models, intellectual works, software, databases, interpretations, and images of individuals, either on the score of its original title to same or by virtue of a licence or express authorization.

2.2 Sanctions

The use of all or part the Website, for example by means of downloading, reproduction, transmission, display or dissemination for any purpose other than their personal and private non-commercial use is strictly prohibited. Violation of Christian Dior Couture's rights renders any person guilty of this liable to the sanctions set forth in the Intellectual Property Code on the score of copyright infringement (Article L. 335-1 et seq.) and trademark law (Article L. 716-1 et seq.), and stipulated by the French Civil Code on the score of civil liability (Article 9, and Articles 1382 et seq.).

2.3 Hyperlinks

The creation of any hyperlinks to any web page or element whatsoever of the Website is prohibited in the absence of Christian Dior Couture's prior written authorization. Any such authorization may be withdrawn at any time. No website with a hyperlink to the Website or to any of the elements composing it is under the control of Christian Dior Couture, and the latter consequently declines to accept any liability (including in particular editorial responsibility/liability) concerning access to these websites or their content.

III. PERSONAL DATA

Thissection is dedicated to Christian Dior Couture's privacy policy, and it states the origin and use of the navigation information processed on the occasion of Internet users' accessing the site, and states their rights. This policy is therefore important for Internet users, who wish to have a positive experience of the Website and have confidence in use of the Website. The policy is also important for Christian Dior Couture, which wishes to reply accurately and fully to any questions put by visitors to the Website concerning consultation and use of the Website, and seeks to take their wishes into account.

3.1 The nature of personal data

The term personal data applies to any personal information (such as: user ID, password, surname, first name, date of birth, email address and postal address) that visitors to the Website may forward to Christian Dior Couture in the context of subscribing to the Christian Dior Couture newsletter via the section of the Website entitled "NEWSLETTER" and/or in the context of any message sent on the Website via the "CONTACT" page and/or on the occasion of their using the Website and the services proposed. This data, regardless of its nature, may directly or indirectly enable Christian Dior Couture to identify visitors and know them better and send them its newsletter and/or reply to their messages and/or facilitate their navigation of the Website and/or optimize the quality of the services offered them. When a visitor provides personal data, they undertake to answer the questions put to them, and in this context forward to Christian Dior Couture full, accurate and up-to-date information that is not in any way prejudicial to the interests or rights of third parties.

3.2 Consent

No item of personal data will be collected without the consent of the person concerned. The optional or obligatory nature of the legal information to be communicated to Christian Dior Couture in the context of the data collected on the Website will be indicated in advance to visitors to the Website. These latter will be under no obligation whatsoever to forward personal data to Christian Dior Couture.

However, in the event of refusal, Christian Dior Couture will not be able to send users of the Website its newsletter and/or reply to their messages and/or facilitate their navigation of the Website.

If a Website user no longer wishes to receive the Christian Dior Couture newsletter, they may advise Christian Dior Couture of this by sending an email to the following address: contactdior@dior.com. At all events, anyone may also unsubscribe to the Christian Dior Couture newsletter by clicking on a hyperlink provided directly on each number of the newsletter sent to them.

3.3 Identity of the person or entity responsible for processing personal data

The Christian Dior Couture company will be responsible for collecting and processing personal data provided on the Website.

3.4 Recipient(s) of personal data

Christian Dior Couture is the sole recipient of personal data collected on the Website, and will only forward it to a third party if:

- the Internet user has given their prior consent to this,
- the said third party is intervening in the capacity of a Christian Dior Couture subcontractor in the context of providing the Website and the services offered on it,
- Christian Dior Couture has been ordered by a judicial authority or any other administrative authority to forward such data to it.

3.5 The rights of visitors to the Website

In accordance with statute no. 78-17 of 6 January 1978, the French Data Protection Act, the Website has been made the subject of a declaration concerning the automatic processing of personal data submitted to the CNIL (the French data processing watchdog) (receipt no. 686224). Each Internet user has the right to access personal data concerning them and have it rectified, added to, updated, locked or deleted if appropriate and, if they have legitimate grounds for this, object to its being processed. In order to exercise these rights, you should contact Christian Dior Couture by email at the following address: contactdior@dior.com.

3.6 Cookies

When consulting the Website, information concerning visitors' navigation of it via their terminal (computer, tablet, smartphone, etc.) may be recorded in "Cookies" files (alphanumerical user IDs) installed on the said terminal, subject to the choices expressed by them hereinafter concerning the said cookies (these choices may be modified at any time) and the parameters of the navigation software used.

The time for which information provided by the "cookie" on the Website concerning the visitor's navigation of the Website is stored will not exceed one year at most.

- to store information concerning any forms they may have filled in on the Website (registration or access to their account) or concerning products, services or information that they have chosen or consulted on the Website (for example: content of a shopping basket, etc.);
- to enable visitors to access reserved personal spaces on the Website such as their account, thanks to user IDs or data communicated previously;
- to implement security measures, as for example, when a visitor is asked to reconnect to content or to a service after a certain lapse of time.

Several possibilities are offered to Internet users for the purpose of managing any cookies installed (any parameterization made in this way by a visitor may possibly modify their Internet navigation and the conditions for their access to certain services that necessitate the use of cookies):

- visitors to the Website may configure their navigation software in such a way that cookies are recorded on their terminal or, alternatively rejected, either systematically or depending on the issuer. Visitors to the Website may also configure their navigation software in such a way that the acceptance or rejection of cookies is proposed on a random basis before a cookie is likely to be recorded in their terminal;

- if a Website user agrees to have cookies registered in their navigation software, the cookies incorporated into the pages and contents consulted by them may be temporarily stored in a dedicated space on their terminal. There they will only be readable by the person or entity that issued them;

- if, on the other hand, a Website user refuses to have cookies recorded in their terminal, or deletes those recorded in it, they will no longer be able to use a certain number of functions which are nevertheless necessary in order to be able to browse in certain areas of the Website. This will be the case if they try to access contents or services for which it is necessary to identify oneself, or when Christian Dior Couture or its providers of technical services are unable to recognize for the purposes of ensuring technical compatibility the type of browser used by the Website user's terminal, its language and display parameters, or the country from which the said terminal seems to be connected to the Internet.

In this event, Christian Dior Couture declines to accept any liability concerning the consequences resulting from the less than perfect performance of its Website and/or of its services resulting from its being impossible to record or consult the cookies necessary to ensure their operation that the Website user has rejected or deleted.

For the management of cookies by Internet users and the choices made by them, the configuration of each browser is different. It is described in the browser's help menu.

For Internet Explorer™:
http://windows.microsoft.com/fr-FR/windows-vista/Block-or-allow-cookies,
For Safari™:
http://docs.info.apple.com/article.html?path=Safari/3.0/fr/9277.html,
For Chrome™:
http://support.google.com/chrome/bin/answer.py?hl=fr&hlrm=in&answer=95647,
For Firefox™:
http://support.mozilla.org/fr/kb/Activer%20et%20d%C3%A9sactiver%20les%20cookies,
For Opera™:http://help.opera.com/Windows/10.20/fr/cookies.html.

IV. RESPONSIBILITY/LIABILITY

Christian Dior Couture will do everything possible to ensure that the information provided on its Website is accurate and up-to-date; it reserves the right to correct the content of the Website at any time, without prior notice. However, Christian Dior Couture cannot guarantee the accuracy, precision and exhaustiveness of the information made available on the Website, which information constitutes neither a guarantee nor an undertaking towards visitors to the Website on the part of Christian Dior Couture.

In particular, Christian Dior Couture cannot be held liable for:

- any imprecision, inaccuracy or omission affecting information available on the Website;

- for any harm or damage resulting from hacking by a third party that has led to the modification of information made available on the Website;

and, speaking more generally, any direct or indirect damage, regardless of the causes, origins, nature and consequences thereof, due to anyone's having accessed the Website or to its being impossible to access it, as likewise due to use of the Website and/or the credit accorded to any information coming directly or indirectly from the latter.

Christian Dior Couture implements all due means for the purposes of ensuring the security of files created on the basis of personal data collected on the Website. It is, however, pointed out that Christian Dior Couture cannot control the innate risks associated with the operation of the Internet, and draws people's attention to the existence of possible risks vis-à-vis the confidentiality of data transiting via this network.

V. MODIFICATION OF THIS LEGAL INFORMATION

Christian Dior Couture hereby informs those consulting the Website that this legal information may be modified at any time. These modifications will be published by being put online and will be held to have been unreservedly accepted by any Internet user who accesses the Website after they have been put online.

VI. DISPUTES

This legal information is drawn up in accordance with French law, in particular the provisions of statute no. 2004-575 of 21 June 2004 concerning confidence in the digital economy, and statute no. 78-17 of 6 January 1978, known as the Data Protection Act. The French courts are territorially competent to rule on any dispute relating to use of the Website, except in the event of any provisions to the contrary stemming from EC Regulation no. 44/2001 of 20 December 2000 concerning judicial competence and the acknowledgement and enforcement of decisions in civil and commercial cases (Brussels I).

For any question that an Internet user might wish to ask concerning use of the Website and/or concerning this legal information, and for any request that they might wish to make to Dior Couture, they may send a message via the "CONTACT" section in the Website and/or send an email to the following address: contactdior@dior.com.

General Terms and Conditions of Sale and Customer

General Terms and Conditions of Sale

Welcome to www.dior.com. This section of our Website sets out our General Terms and Conditions of Sale (“Terms”) including our full delivery and returns process.

These Terms apply to all sales of products made to you, the customer, via www.dior.com (“the Website”). Please read these Terms carefully before submitting your order to us. These Terms tell you who we are, how we will provide products to you, how you and we may change or end the contract, what to do if there is a problem and other important information.

By placing an order with us you confirm that you agree to these Terms. If you do not agree to the Terms, please do not place any orders through the Website.

We reserve the right to make changes to these Terms at any time and the new version of the Terms will apply to any offer or order placed on the Website after the new version has been posted. We therefore advise you to make sure you are happy with the Terms each time you place an order.

Our Website is solely for the promotion of our products in the UK. Unfortunately, we do not accept orders from nor deliver to addresses outside the UK.

1. Information about us and how to contact us

We are Parfums Christian Dior (U.K.) Ltd a company registered in England & Wales. Our company registration number is 01012371 and our registered office is at United Kingdom House 6th Floor, 180 Oxford Street, London, W1D 1AB. You can contact us through our Customer Care team which is available to you as follows:

Phone number: 0207 216 0216
Email address: contact@dior.com
Live Chat link
Store Locator link
If we have to contact you we will do so by telephone or by writing to you at the email address or postal address you provided to us in your order.

2. Our products

The images of the products on our website are for illustrative purposes only and although every effort is made to display colours accurately, we cannot guarantee that a device's display of the colours accurately reflects the colour of the products. Your products may vary slightly from those images.

3. Our contract with you

3.1. Orders

Our acceptance of your order will take place when we send you an order confirmation email. At this point, a contract for the sale and purchase of the ordered products will come into existence between you and us.

If we are unable to accept your order we will inform you of this by email and will not charge you for the products. This might be because:-
· the product is out of stock
· we have identified an error in the price or description of the product
· you have exceeded our Maximum Purchase Policy set out below
· your billing name and address does not match that of the credit card used for payment
· we need to deal with technical problems with the product or make minor technical changes;
· we need to update the product to reflect changes in relevant laws and regulatory requirements.

Please note that we are unable to process orders to a P.O Box address.

When we have accepted your order you will see a confirmation page that gives you your unique reference number and the total sum deducted from your credit or debit card account. You can print this page for your reference, or alternatively wait until you receive this information in our acceptance email titled "Thank you for placing your order". The email will show all details of items purchased, delivery addresses, delivery options and packaging options, which you can keep for your records.

If you have any questions about an order, please contact our Customer Care Team using the contact details in condition 1. It will help us if you can tell us the order number whenever you contact us about your order.

3.2. Price and Payment

The price of the products (which includes VAT) is displayed throughout your online journey, either visible in the dropdown basket on the top banner of the website or on the checkout pages when you place an order. If there is a change in the rate of VAT between your order date and the date we supply the products, we will adjust the rate of VAT that you pay, unless you have already paid for the products in full before the change took effect.

We take all reasonable care to ensure that the price of the products advised to you is correct but in the unlikely event that the products are incorrectly priced, we will contact you for your instructions before we accept your order. If we accept and process your order where a pricing error is obvious and unmistakeable and could reasonably have been recognised by you as a mispricing, we may end the contract, refund you any sums you have paid and require the return of any products provided to you.

We are sorry, but at this time, we do not offer gift certificates or gift cards.
You must pay for the products before we dispatch them. We will not charge your credit or debit card until we dispatch the products to you.

IMPORTANT INFORMATION:
For your security and to avoid any fraudulent transactions, your billing name and address must match that of the credit card used for payment. We reserve the right to cancel any order that does not match these criteria.

3.3. Maximum Purchase Policy

We regret that we must limit any orders to no more than four (4) units of any item per order; and (ii) per customer in case of multiple orders placed within 12 months.

3.4. Order Cancellations

Occasionally, orders or parts of an order are cancelled by our system for various reasons. Some reasons are:
- Item(s) not available;
- Difficulty in processing payment information;
- Cannot deliver to address provided;
- Duplicate order was placed.
If your order is cancelled by us, you will receive an email to explain the reason for the cancellation. Your original payment method will be refunded for the appropriate amount.
If you wish to change or cancel your order prior to dispatch please call our Customer Care Team on 0207 216 0216 with your order number, to discuss what practical options are available to you. Please note as we generally process orders very quickly and dispatch orders within 1-2 days therefore it may not be possible to prevent your order from being dispatched. In this instance, please return your order once received in accordance with our Returns Policy which is set out below and in our Customer Care and FAQs document.

4. Delivery

4.1. Standard Delivery

We offer complimentary delivery on all orders to the address specified by you in your order by DPD, usually within 3 – 5 working days from the date your order is accepted by us. Working days are Monday through Friday excluding French and UK bank holidays.

Please allow two additional days for deliveries to the Scottish Highlands, Aberdeen, Northern Ireland and other rural areas. Please note that some deliveries to Northern Ireland could be delayed by Irish Customs and we are not responsible for any delays caused by this. We apologise in advance for any inconvenience this may cause our customers. Unfortunately for select postcodes in specific rural areas we may offer limited delivery options. You will be notified of this at checkout.

If our supply of the products is delayed by an event outside our control then we will contact you as soon as possible to let you know and we will take steps to minimise the effect of the delay. Provided we do this we will not be liable for delays caused by the event, but if there is a risk of substantial delay you may contact us to end the contract and receive a refund for any products you have paid for but not received.

All orders require a signature upon delivery. If you are not there to receive your order DPD will leave contact information and a delivery card for you to make alternative arrangements. To ensure secure and undamaged delivery of your order, DPD will not be able to leave your order 'hidden' at the delivery address unless this is specifically requested by you to DPD.

If, after a failed delivery to you, you do not re-arrange delivery or collect the products from the delivery depot then either we or DPD will contact you for further instructions and may charge you for storage costs and any further delivery costs. If, despite our reasonable efforts, we are unable to contact you or re-arrange delivery or collection we may end the contract and you may be liable to pay us compensation.
We are sorry we only deliver online orders to UK addresses (excluding the Channel Islands).

4.2. Delivery Addresses

Unless you tell us otherwise during the ordering process, we will deliver your purchased products to the delivery address you have provided in your account information.
To ensure that there are no mistakes with addresses and to check that our delivery company has all the correct details, we use a system that verifies your address using your postcode.
We will take all reasonable care to deliver to the address given. However we will not be liable for non-delivery or mis-delivery as a result of incorrect data entry by you.

4.3 Ownership and Responsibility

You will be responsible for the products once they have been delivered to the address you have provided.
You own the products once we have received payment in full.

5. Your rights to end the contract

You may be entitled to end your contract with us and return the products, but your right to end the contract will depend on the products you have purchased, whether you have simply changed your mind, whether there is anything wrong with the products we have supplied, how we are performing and when you decide to end the contract.
If what you have bought is faulty or misdescribed you may have a legal right to end the contract (or to get the product replaced or to get some or all of your money back), see condition 5.3.
If you want to end the contract because of something we have done or have told you we are going to do, see condition 5.1.
If you have just changed your mind about the product, see condition 5.2. You may be able to get a refund if you are within the “cooling-off period”, but this may be subject to deductions.

5.1Ending the contract because of something we have done or are going to do

If you are ending a contract for a reason set out below the contract will end immediately and we will refund you in full for any products which have not been provided and you may also be entitled to compensation. The reasons are:
· we have told you about an error in the price or description of the product you have ordered and you do not wish to proceed;
· there is a risk that supply of the products may be significantly delayed because of events outside our control;
· we have suspended supply of the products for technical reasons, or notify you we are going to suspend them for technical reasons; or
· you have a legal right to end the contract because of something we have done wrong.

5.2 Your right to change your mind

Whilst we hope that you are delighted with your order, if for any reason you are not entirely satisfied or you otherwise change your mind, you have a legal right to change your mind and receive a refund within fourteen (14) days after the day the products were delivered to you or, where the products have been supplied in instalments, fourteen (14) days after the day on which the last instalment was supplied. Please note you must return the products and all complimentary items to us to receive a refund.

You do not have a right to change your mind in respect of products where any hygiene seal or similar protection on those products has been broken or tampered with. This does not apply if you are making a return because the products are faulty or damaged (see below).

5.3 If there is a problem with the product

Please notify us immediately after delivery of any damage or fault or incorrectly supplied products or if the items listed on the dispatch note do not match those contained in your delivery by calling our Customer Care Team 0207 216 0216 (Monday - Friday 10am – 6pm excluding French Bank Holidays) or by emailing us at contact@dior.com with your order details. To ensure prompt resolution, please provide the order number and keep the box, packing materials, all complimentary items and the damaged items for inspection by the carrier.

We are obliged to provide you with products that are in conformity with this contract. See below a summary of your key legal rights. The Consumer Rights Act 2015 says goods must be as described, fit for purpose and of satisfactory quality. During the expected lifespan of your product your legal rights entitle you to the following:
· if your products are faulty within the first 30 days after the products have been delivered to you, you may choose to receive a full refund or a replacement for those products.
· if your products are faulty within the first 6 months after the products have been delivered to you and cannot be repaired or replaced, you may choose to receive a full refund or a replacement for those products, in most cases.
· if your goods do not last a reasonable length of time you may be entitled to some money back.

Please note that if you return products more than 30 days after the date they were delivered to you, then we may make a deduction from any refund for use you have had of those products since delivery.
If you wish to exercise your legal rights to reject products you must either post them and all complimentary items back to us or allow us to collect them from you. We will pay the costs of postage or collection. Please call Customer Care using the contact details in condition 1 for a return label or to arrange collection.
Please ensure you obtain a Proof of Postage when you return the products to us. You should retain your Proof of Postage in order to provide proof to us that you have returned the products and all complimentary items, in the unlikely event that we do not receive the returned parcel.

6. How to make a return

If you are entitled to return products under condition 5, you may return your order free of charge via DPD.
Please note that if you make a return using a method other than by DPD (i.e. via Royal Mail or an alternative courier) and you have simply changed your mind, you will be responsible for any applicable costs and charges involved.

Within the order packaging, you will find a Returns Form with details of your order together with details of our returns process.
We may reduce your refund of the price to reflect any reduction in the value of the products, if this has been caused by your handling them in a way which would not be permitted in a shop. In such circumstances, we will notify you that a reduced refund amount will be available or you can choose to arrange for such products to be returned to you within 28 days of our notification.

a) Returning Products

Products and all complimentary items must be returned to us promptly at our distribution centre. If you are returning products because you have changed your mind, products and complimentary items must be received at our distribution centre no later than 14 days after the date you tell us you have changed your mind to maintain your entitlement to a refund. Please ensure that the returned parcel is properly sealed.

If you return your parcel via DPD you will receive proof of postage and a code to track your return online at www.dpd.co.uk.
if you make a return using a method other than DPD, please obtain and retain your proof of postage in order to provide proof to us that you have returned the products in the unlikely event that we do not receive the returned parcel.

b) Processing the Refund

If you have returned products because you have changed your mind, we will process the calculated refund as soon as possible and in any event within fourteen (14) days after the day we receive the returned products or (if earlier) the day on which you provide us with evidence of having sent the products back to us at our distribution centre. We will not be obliged to make a refund if you cannot provide evidence that you have sent the products and all complimentary items back to us so therefore please ensure that you retain, and are able to provide, proof of postage. Please note that a full refund will not be provided for returned products that show signs of unreasonable use.

If you have returned products because they are damaged, faulty or incorrect, we will process your refund as soon as possible and in any event within fourteen (14) days after the day we receive your returned products and confirm you are entitled to a refund.
Refunds will only be made against the original credit/debit card used for the purchase. You will receive email notification of your refund from our Customer Care Team.
If you have chosen to exchange the relevant products, please note we can only offer exchanges that are equivalent or less than the value of the original order. If you request to exchange for a value less than the value of the original order, we will credit the original credit/debit card used to make the order with the difference in value.
If you have requested an exchange or replacement on your Returns note, this will be processed within seven (7) working days of receiving your returned products and will be delivered via standard delivery. Deliveries of exchanged or replacement products will be completed on the Delivery terms set out above.

7. Our liability to you

We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors; for fraud or fraudulent misrepresentation; for breach of your legal rights in relation to the products and for defective products under the Consumer Protection Act 1987
If we fail to comply with these Terms or fail to use reasonable skill and care in relation to our arrangements with you, we are responsible to you for foreseeable loss and damage caused to you as a result. Loss or damage is foreseeable it is oblivious it would happen or if, at the time the contract was made between us, both we and you knew it might happen.

We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors; for fraud or fraudulent misrepresentation; for breach of your legal rights in relation to the products and for defective products under the Consumer Protection Act 1987
We only supply the products to you for private use and not for commercial, business or resale purposes. We therefore will have no liability to you for any loss of profit, loss of business, business interruption or loss of business opportunity.

8. Personal Data

We will use the personal information you provide to us:
(a) to supply the products to you;
(b) to process your payment for the products; and
(c) if you agreed to this during the order process, to inform you about similar products that we provide, but you may stop receiving this at any time by contacting us.

We will only give your personal information to third parties where the law either requires or allows us to do so.
Please see our Privacy and Cookies Policy to understand how we will use personal information submitted by you when creating an account, purchasing products and when you are otherwise using the Website.

9. Other Important Terms

We may transfer our rights and obligations under these Terms to another person or organisation. We will tell you in writing if this happens and we will ensure that the transfer will not affect your rights under the contract.

You may only transfer your rights or your obligations under these Terms to another person if we agree to this in writing. We will not unreasonably withhold or delay our consent.

This contract is between you and us. No other person shall have any rights to enforce any of its Terms.

Each of the paragraphs of these Terms operates separately. If any court or relevant authority decides that any of them are unlawful or unenforceable, the remaining paragraphs will remain in full force and effect.

If we do not insist immediately that you do anything you are required to do under these Terms, or if we delay in taking steps against you in respect of your breaking this contract, that will not mean that you do not have to do those things and it will not prevent us taking steps against you at a later date.

These Terms are governed by English law and you can bring legal proceedings in respect of the products in the English courts. If you live in Scotland you can bring legal proceedings in respect of the products in either the Scottish or the English courts. If you live in Northern Ireland you can bring legal proceedings in respect of the products in either the Northern Irish or the English courts

Personnal datas

Fashion & Accessories

PERSONAL DATA

PERSONAL DATA
1 Type of personal data
The term 'personal data' applies to all personal information (particularly the user name, password, name, surname, date of birth, email and postal addresses) that Internet users may disclose to Christian Dior Couture when subscribing to the Christian Dior Couture newsletter via the "NEWSLETTER" section of the Website and/or in respect of any message sent via the "CONTACT" section of the Website. The said data, irrespective of its type, shall directly or indirectly make it possible for Christian Dior Couture to identify and improve knowledge about Internet users and send them its newsletter and/or respond to their messages. When the Internet user discloses personal data, the said Internet user shall answer questions asked during the subscription process for the Christian Dior Couture newsletter and thus communicate precise information, which shall not prejudice the interests or rights of third parties.
2 Consent
No datum of a personal nature shall be collected without the personal consent of the Internet user concerned. The optional or compulsory nature of the items to be disclosed to Christian Dior Couture for this purpose shall be stated to Internet users beforehand. Said Internet users shall not be required under any circumstances to disclose any personal data to Christian Dior Couture.
However, in the event of refusal by the Internet user, Christian Dior Couture shall not be in a position to send the newsletter to the Internet user concerned and/or respond to their messages. In all events, if the Internet user does not wish or no longer wishes to receive the newsletter from Christian Dior Couture, the said Internet user may inform Christian Dior Couture accordingly by sending an email to the following address: contactdior@dior.com In all events, the Internet user shall also have the option of cancelling his or her subscription to the Christian Dior Couture newsletter by clicking a hypertext ink included directly in each issue of the said newsletter sent to the Internet user in question.
3 Identity of the party responsible for processing personal data
The Christian Dior Couture company is responsible for collecting and processing personal data from the Website.
4 Recipient(s) of personal data
The Christian Dior Couture company is the sole recipient of personal data collected from the Website. Personal data shall not be disclosed to third parties.
5 Internet user rights
In accordance with the French Freedom of Information and Technology law (No. 78-17 dated 6 January 1978), the Website has been registered for automatic processing of personal data with the CNIL (Receipt no. 686224). Each Internet user may exercise his or her right to access, rectify, supplement, update, lock, cancel and delete the personal data regarding the Internet user in question and, for legitimate reasons, to oppose its processing. To exercise the above rights, the Internet user may contact Christian Dior Couture by email at the following address: contactdior@dior.com.
6 Cookies
When viewing our site, information relative to browsing carried out on your terminal (computer, tablet and smartphone etc.), may be saved in a cookie installed on your terminal, subject to the choices you have expressed concerning cookies, and which you may modify at any given time.
Only the issuer of the cookie may read or modify the information contained therein.
When you connect to our site, we may, subject to your choices, install various cookies on your terminal, allowing us to recognize your terminal's browser during the term of the cookie concerned. The cookies issued are used solely for the below-mentioned purposes, subject to your choices, which arise from the parametres of the browser used when visiting our site.
The cookies that We issue allow us to:
- memorise the information relating to a form that you have filled out on our site (registration or access to your account), or relating to products, services and information that you have chosen on our site (subscription service, basket contents of an order, etc.);
- allow you access to private and personal spaces such as your account, through your user name or data that you may have previously provided;
- implement security measures, for example when you are required to re-connect to content or services after a certain lapse of time;
The issue and use of cookies by a third party are subject to the protection of privacy policies of the said third parties. We hereby inform you of the purpose of the cookies of which we are aware and the means at your disposal for making choices about the said cookies.
If need be, the cookies issued by the said third parties may allow them, during the term of the cookies, to:
- count the number of visits to our site and therefore establish statistics.
YOUR CHOICES ABOUT COOKIES
Several possibilities are available for managing cookies. Any parameter settings you may make, may modify your Internet browsing and your access conditions to certain services that necessitate the use of cookies.
At any given time you may choose to express or modify your cookie settings using the below-mentioned methods.
The choices offered by your Internet browsing software
You may configure your Internet browsing software so as to accept cookies to your terminal, or, conversely, to refuse them, either systematically, or depending on the issuer. You may also configure your Internet browsing software so that it requires you to accept or refuse a cookie each time, before the said cookie may be saved on your terminal. For further information, please consult the "How to exercise your choices, according to the browser you use," section.
(a) Cookie agreement
The saving of a cookie on a terminal is necessarily subject to the wishes of the Terminal user, which may be expressed and modified freely, at any given time, using the options available in his or her Internet browser software.
If you accept, through your Internet browser software, the saving of cookies on your Terminal, the cookies integrated in the pages and content you have viewed may be temporarily stored in a dedicated space on your Terminal. These may be read solely by the issuer.
(b) Refusing cookies
If you refuse the saving of cookies on your terminal, or if you delete those that are saved there, you may no longer benefit from certain functions which are nevertheless necessary for browsing certain areas of our (site/application). Such would be the case if you tried to access content and services requiring a user name. Such would also be the case if we – or our service providers – could not recognise, for technical accountancy purposes, the type of browser used by your terminal, its language and display parametres, and the country from which your terminal appears to be connected to the Internet.
In such cases, we decline all responsibility for the consequences linked to the impaired function of our services arising from the fact that it is impossible for Us to save or consult the necessary cookies that you may have refused or deleted.
(c) How to exercise your choices, according to the browser that you use
Each browser is configured differently for managing cookies and your choices. The said configuration is described in the help section on your browser's toolbar, wherein you will find the necessary information about modifying your cookie choices.
For Internet Explorer™: http://windows.microsoft.com/fr-FR/windows-vista/Block-or-allow-cookies,
For Safari™: http://docs.info.apple.com/article.html?path=Safari/3.0/fr/9277.html,
For Chrome™: http://support.google.com/chrome/bin/answer.py?hl=fr&hlrm=en&answer=95647,
For Firefox™: http://support.mozilla.org/fr/kb/Activer%20et%20d%C3%A9sactiver%20les%20cookies,
For Opera™: http://help.opera.com/Windows/10.20/fr/cookies.html,
09/01/2014 7:14 pm

Fragrance & Beauty

Privacy and Cookies Policy

This Privacy and Cookies Policy (“Policy”) (together with our terms of use [INSERT LINK TO WEBSITE TERMS OF USE] and any other documents referred to in it) sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us. Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it. By visiting www.dior.com (“Website”) you are accepting and consenting to the practices described in this policy.
Parfums Christian Dior (U.K.) Ltd, (“we” or “us”) are committed to protecting and respecting your privacy.
For the purposes of the Data Protection Act 1998 (“DPA”)the data controller is Parfums Christian Dior (U.K.) Ltd a company registered in England & Wales. Our company registration number is 01012371 and our registered office is at United Kingdom House 6th Floor, 180 Oxford Street, London, W1D 1AB.

I PRIVACY

1. Type of personal data

Depending on how you use the Website, we may collect and process Personal Information about you. “Personal Information” includes, for example, your name; home and/or business address; e-mail address; telephone number; payment card and other payment information; and demographic information and/or other information that may identify you as an individual or allow online or offline contact with you as an individual.

We will ask you for information, including some Personal Information, if you use one of the following services. When you:
· contact us: using the Website or correspond with us by phone, e-mail or otherwise;
· Sign up for e-mail: In order to receive our e-mail blasts, you need to share your e-mail address. You do not have to sign up for e-mail to browse the Website;
· Create an account: In order to create an account, you need to share some Personal Information, such as your e-mail address. You do not have to create an account to browse the Website;
· Make a purchase: When you buy something on the Website, you have to supply your name, a billing address, phone number, shipping address and credit card information. By making a purchase, you become a registered user of the Website. You can also choose to store information needed to make a purchase, such as your shipping and billing addresses in the “My Account” section. You can access this section using your registration login and password;
· Enter a sweepstake or contest: You will be asked to provide Personal Information in order to enter a sweepstakes or contest, or answer a survey, on the Website. If you choose to enter a sweepstakes or contest, or answer a survey, you will become a registered user (if you aren't one already). We may also ask you for some demographic information, such as your age. If you choose not to answer, you may not be able to participate in the sweepstake, contest or survey.
· Report a problem with our site.

We will also collect information about you. With regard to each of your visits to our site we may automatically collect the following information:
· technical information, including the Internet protocol (IP) address used to connect your computer to the Internet, your login information, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform;
· information about your visit, including the full Uniform Resource Locators (URL) clickstream to, through and from our site (including date and time); products you viewed or searched for; page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), and methods used to browse away from the page and any phone number used to call our customer service number.
· Information we receive from other sources. We are also working closely with third parties (including, for example, business partners, sub-contractors in technical, payment and delivery services, advertising networks, analytics providers, search information providers, credit reference agencies) and may receive information about you from them.

2. Cookies

Our Website uses cookies to distinguish you from other users of our Website. This helps us to provide you with a good experience when you browse our Website and also allows us to improve our site. For detailed information on the cookies we use and the purposes for which we use them see Section B below.

3. How is Your Personal Information used?

We will use the Personal Information you give to us:
· to respond to your requests, process your orders, deal with your queries and provide you with our product and service offerings;
· to send you notices (for example, in the form of e-mails, mailings, and the like), and otherwise correspond with you, about products, services, companies and events, sponsored by us and others, that we think might interest you provided that we have obtained your consent to do so. You may choose not to receive such notices from us by following the instructions in the Your Rights section below;
· to ensure that content from our site is presented in the most effective manner for you and for your computer; and/or
· to send you important notices such as communications about changes to our terms and conditions and policies.

We will use the Personal Information we collect from you:
· to administer our site and for internal operations, including troubleshooting, data analysis, testing, research, statistical and survey purposes;
· to improve our site to ensure that content is presented in the most effective manner for you and for your computer;
· to allow you to participate in interactive features of our service, when you choose to do so;
· as part of our efforts to keep our site safe and secure;
· to analyse user behaviour as a measure of interest in, and use of, our Website and e-mails, both on an individual basis and in the aggregate;
· to develop, deliver and improve our products or services;
· to help us develop this Website to make it more useful to you;
· to measure or understand the effectiveness of advertising we serve to you and others, and to deliver relevant advertising to you;
· to make suggestions and recommendations to you and other users of our site about goods or services that may interest you or them.

4. How do we share Personal Information and Website Usage information with others?

We do not rent lists, sell or otherwise disclose Personal Information we collect about you, except as described here.

Service Providers

We may use third-party partners to help operate our Website and deliver our products and services, and may share your information with member companies of the LVMH group, service providers and other third parties that provide products or services for or through this Website or for our business (such as website or database hosting companies, address list hosting companies, e-mail service providers, analytics companies, distribution companies, fulfilment companies, and other similar service providers that use such information on our behalf).

Aggregate Statistics

We may disclose aggregate statistics regarding user behaviour as a measure of interest in, and use of, our Website and e-mails to third parties in the form of aggregate data, such as overall patterns or demographic reports that do not describe or identify any individual user.

Legally Compelled Disclosures

. If we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce or apply our terms of use or General Terms and Conditions of Sale and other agreements. We also may disclose user information when we have reason to believe that someone is causing injury to or interference with our rights or property, other users of the Website, or anyone else that could be harmed by such activities. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.

Business Transfer

In the event that we are acquired by one or more third parties as a result of sale of all or part of our business, an acquisition, merger, sale, reorganization, consolidation or liquidation, Personal Information may be one of the transferred assets and we may disclose this to a potential buyer and their advisors.

Other Third Parties

We may disclose your Personal Information to any other third parties if you have given your prior consent for us to do this.

5. Security

All information you provide to us is stored on our secure server that uses Secure Socket Layer (SSL) advanced encryption technology

Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access. We will only use your credit card information to issue refunds and charges for orders placed on our Website. For your own safety, please don't ever use email to send us your credit card information!

We never display your full credit card number once it has been entered.

For additional security, we do not store your credit card number after processing your payment.

Security of Log In details

If you create an account with us, you are responsible for maintaining the strict confidentiality of your account password. We ask you not to share your password with anyone. You are responsible for any access to or use of the Website by you or any person or entity using your password, whether or not such access or use has been authorised by you. You agree to (a) immediately notify us of any unauthorised use of your password or account or any other breach of security, and (b) ensure that you exit from your account at the end of each session. It is your responsibility to control the dissemination and use of your password, control access to and use of your account, and notify us when you desire to cancel your account on this Website. To the extent permitted by law, we are not responsible or liable for any loss or damage arising from your failure to comply with this provision.

6. Consent to Processing

By providing Personal Information to this Website or otherwise using this Website, you understand and consent to the collection, maintenance, processing and transfer of such information in accordance with this Policy.

7. Transferring Personal Data Overseas

The data that we collect from you may be transferred to, and stored at, a destination outside the European Economic Area ("EEA"). It may also be processed by staff operating outside the EEA who work for us or for one of our suppliers. Such staff maybe engaged in, among other things, the fulfilment of your order, the processing of your payment details and the provision of support services. By submitting your personal data, you agree to this transfer, storing or processing. we will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this privacy policy.

8. Your Rights

You have the right to ask us not to process your personal data for marketing purposes. We will usually inform you (before collecting your data) if we intend to use your data for such purposes. You can exercise your right to prevent such processing by checking certain boxes on the forms we use to collect your data. You will also have the continuing option to opt-out of receiving promotional correspondence by clicking on the unsubscribe link within the emails you receive from us or by contacting us on contact@dior.com or by post at:
APPROCHE SUR MESURE
63, rue Edouard Vaillant
92300 LEVALLOIS PERRET
contact@dior.com

Please understand that if you opt out of receiving promotional correspondence from us, we may still contact you in connection with your other non-marketing relationship, activities, transactions and communications with us.

Also, if you have consented to us sharing your Personal Information with any third party and subsequently revoke that consent, we cannot be responsible for any communications that you may receive from entities that received your Personal Information prior to such request. In these cases, please contact that entity directly.

9. Apply for a copy of, Updating and Modifying Personal Information

You have the right to:
· apply for a copy of the Personal Information we maintain about you (for which we can charge an administration fee which is currently £10);
· update and correct inaccuracies in your personal data, and have the information blocked or deleted, as appropriate.
· You may request send a request to obtain a copy of, change or delete your Personal Information by sending an email to contact@dior.com.

II COOKIES

Like many other websites, our Website uses cookies.

1. What are cookies?

A cookie is a small file of letters and numbers that we store on your browser or the hard drive of your computer if you agree. Cookies contain information that is transferred to your computer's hard drive.. Cookies are useful because they allow a website to recognise a user’s device.
You can find more information about cookies at: www.allaboutcookies.org and www.youronlinechoices.eu. For a video about cookies visit:www.google.co.uk/goodtoknow/data-on-the-web/cookies.
Cookies do lots of different jobs, like letting you navigate between pages efficiently, remembering your preferences, and generally improving the user experience. They can also help to ensure that adverts you see online are more relevant to you and your interests.

2 What cookies do we use on the Website?

The cookies used on our Website have been categorised using the categories found in the ICC UK Cookie guide.

Targeting or advertising cookies

These cookies are used to deliver adverts more relevant to you and your interests. They are also used to limit the number of times you see an advertisement as well as help measure the effectiveness of the advertising campaign. They are usually placed by advertising networks with the website operator’s permission. They remember that you have visited a website and this information is shared with other organisations such as advertisers. Quite often targeting or advertising cookies will be linked to site functionality provided by the other organisation.

Strictly necessary cookies

These cookies are essential in order to enable you to move around the website and use its features, such as accessing secure areas of the website. Without these cookies, services you have asked for cannot be provided.

Performance cookies

These cookies collect information about how visitors use a website, for instance which pages visitors go to most often, and if they get error messages from web pages. These cookies don’t collect information that identifies a visitor. All information these cookies collect is aggregated and therefore anonymous. It is only used to improve how a website works.

Functional cookies

These cookies allow the website to remember choices you make (such as your user name, language or the region you are in) and provide enhanced, more personal features. These cookies can also be used to remember changes you have made to text size, fonts and other parts of web pages that you can customise. They may also be used to provide services you have asked for such as watching a video or commenting on a blog. The information these cookies collect may be anonymised and they cannot track your browsing activity on other websites.

Google Analytics

These cookies are used to collect information about how visitors use our site. We use the information to compile reports and to help us improve the site. The cookies collect information in an anonymous form, including the number of visitors to the site, where visitors have come to the site from and the pages they visited. For further details visit:
http://www.google.com/analytics/learn/privacy.html

3. How can cookies be removed?

You may refuse to accept cookies by activating the setting on your internet browser which allows you to refuse the setting of cookies. However, if you use your browser settings to block all cookies (including essential cookies) you may not be able to access all or parts of our site. For more information about cookies including how to set your internet browser to reject cookies please go to www.allaboutcookies.org.
To opt out of Google Analytics visit http://tools.google.com/dlpage/gaoptout.

III CHANGES TO THIS POLICY

Any changes we may make to our privacy policy in the future will be posted on this page and, where appropriate, notified to you by e-mail. Please check back frequently to see any updates or changes to our privacy policy.

IV CONTACT US

If you have any questions or comments regarding this Policy, you may contact us at contact@dior.com or 0207 216 0216.