Can Mortgage companies remove late payment reports?

Can Mortgage companies remove late payment reports?

Due to a mistake in scheduling on line payments to our mortgage company, one month the transfer did not happen. (I can't say it was the banks fault, most likely operator error on our part!) We paid the next month on time still not realizing that the one month was skipped. The month after that we saw that we owed two months, went back and found the transfer did not happen and immediately paid the current month as well as that missed month. Unfortunately what has resulted is two months in a row being reported as late payments. I called the mortgage company as our loan officer suggested to request they remove the reports as we have been customers for years with no lates or missed payments. The customer service rep told me that legally they were not allowed to do that? However in these forums I read many instances of it being done. Is it true they cannot or is that just the stock answer and it can be done if I am vigilant enough? Thanks for any advice!

Re: Can Mortgage companies remove late payment reports?

The legality of the issue is they are reporting correctly. As long as they are reporting correctly they do not have to remove the late payment from your reports.

Now you can search the rebuilding boards for examples of GW ( Good Will Letter ) and stay patient but persistent and hopefully that will help you to your request of having it removed from your Credit Reports.

IMPORTANT INFORMATION: All FICO® Score products made available on myFICO.com include a FICO® Score 8, along with additional FICO® Score versions. Your lender or insurer may use a different FICO® Score than the versions you receive from myFICO, or another type of credit score altogether. Learn more

FICO, myFICO, Score Watch, The score lenders use, and The Score That Matters are trademarks or registered trademarks of Fair Isaac Corporation.
Equifax Credit Report is a trademark of Equifax, Inc. and its affiliated companies.
Many factors affect your FICO Scores and the interest rates you may receive. Fair Isaac is not a credit repair organization as defined under federal or state law, including the Credit Repair Organizations Act. Fair Isaac does not provide "credit repair" services or advice or assistance regarding "rebuilding" or "improving" your credit record, credit history or credit rating.
FTC's website on credit.

IMPORTANT INFORMATION: All FICO® Score products made available on myFICO.com include a FICO® Score 8, along with additional FICO® Score versions. Your lender or insurer may use a different FICO® Score than the versions you receive from myFICO, or another type of credit score altogether. Learn more

FICO, myFICO, Score Watch, The score lenders use, and The Score That Matters are trademarks or registered trademarks of Fair Isaac Corporation. Equifax Credit Report is a trademark of Equifax, Inc. and its affiliated companies. Many factors affect your FICO Score and the interest rates you may receive. Fair Isaac is not a credit repair organization as defined under federal or state law, including the Credit Repair Organizations Act. Fair Isaac does not provide "credit repair" services or advice or assistance regarding "rebuilding" or "improving" your credit record, credit history or credit rating. FTC's website on credit.