How to Cancel Web Hosting

With Hosting Providers

How to cancel web hosting with internet service providers in South Africa

How to cancel web hosting with ISP's in South Africa

How to Cancel Hosting with Other Providers

In order to transfer your email and/or website to CWD, you need to cancel your hosting service with your current provider. To assist you in this process, we have listed the most common hosting companies below together with the procedure that they require.

*The following information is subject to change. CWD will endeavour to keep this information up-to-date as best possible.

Adept

Fax and email a termination letter on your company’s letterhead. For private or individual a normal letter will suffice i.e no letterhead.

The letter must be signed by the account holder with Adept.

Make a follow up call to the cancellations department to ensure that the termination request has been received and processed.

The transfer ticket must be submitted with the Registrant’s details, as reflected on the whois record at that time.

Make a follow up call to the cancellations department to ensure that the termination request has been received and processed.

Email: hostmaster@telkomsa.net

Tel: +27 80 050 0200

Fax: +27 86 030 5305

MTN Business (formally Verizon Business)

Email a termination letter on your company’s letterhead.

The letter must be signed by the legal owner of the domain.

Make a follow up call to the cancellations department to ensure that the termination request has been received and processed.

Email: dns-admin@mtnbusiness.co.za

Tel: +27 86 008 8638

WebAfrica

Terminations must be processed by using the Customer Service Area on their website.

Please note that by default they require notification of non-renewal on or before the 20th of each month. If you do not provide this notice, you will be charged rate for the next renewal term as stipulated on their product pages.

Make a follow up call to ensure that the termination request has been processed successfully.