Support Value Add Offering for ITNM Agent Creation

What it can do for your business

Support Value Add Offering for ITNM Agent Creation provides supplemental technical guidance on collecting specific information that is not currently being obtained by assisting the client to prepare agents to collect data from ITNM devices. Remote Support is arranged with the Client and scheduled in block hours to accommodate the client's timeframe for modifying their agents, improving performance and business outcomes to gain desired results. After getting a better understanding of the client's desired outcome, recommendations are provided to configure the agent to capture the required data.

Optimize the client experience

Save time, minimize disruptions and optimize the success on what type of data your agent collects with personalized guidance from a Support Specialist.

Improve implementation efficiency

Get tactical technical advice on how to configure your agents to collect specific information that is not currently being obtained.

Enrich your learning and capabilities

Improve learning and capabilities when important concepts are explained specific to your environment and best practice recommendations are provided to configure your agent.