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Oklahoma Child Support Services
A division of the Oklahoma Department of Human Services
Oklahoma Employer Services Center Collaborations Oklahoma Child Support Services collaborating with Oklahoma employers
for reliable, financial security for our children.
Volume 1. Issue 2 A n e - p u b l i c a t i o n o f O C S S ’ s O k l a h o m a E m p l o y e r S e r v i c e s C e n t e r October 2012
OEAC hosts e-IWO presentations
for employers across Oklahoma
(above) Toby Hallows, OCSS Income and Wage Coordina-tor
speaks about e-IWO at an OEAC meeting in Woodward
on Sept 20, 2012.
The Oklahoma Employer Advisory
Council (OEAC) wants to show
Oklahoma employers how beneficial it is
to use electronic withholding orders
(e-IWO). To share this message, the
OEAC invited Toby Hallows, OCSS’s
Income and Wage Ccoordinator, to
speak about e-IWO at recent OEAC
meetings held across the state.
In viewing Hallows’ presentation,
Oklahoma employers had a first-hand
opportunity to learn how electronic
income withholding orders (e-IWO) can
save them time, money and resources.
According to Hallows, many states,
tribes and territories are now opting to
send employers an e-IWO instead of a
paper form. In turn, employers can also
respond electronically. An electronic
acknowledgement process enables
employers to quickly and efficiently
convey the status of the order they
have received. These advances
will help states know more quickly
whether an order has been
implemented. Terminations, lump
sums and bonuses can also be
handled electronically.
States and employers utilize
standardized layouts, workflows
and processes in transmitting IWOs
electronically through a centralized
e-IWO internet portal. The
standardized data shared through
the portal will ensure uniform IWO
data from all the states.
The portal will support transmitting
e-IWO documents in a flat file, XML,
pre-filled PDF and spreadsheet
formats, with states and employers
and payroll processors working
with just one entity. Notably, the
spreadsheet and PDF format
enables employers, who don’t have
IT resources to program for e-IWO,
to participate.
There is an e-IWO workgroup that
meets at least monthly. To learn
more about this workgroup,OEAC
or e-IWO, employers may contact
Rusty Rasmussen at 405-325-9262
or at rustyrasmussen@ou.edu
Jim Hill,
OKESC Center Manager
Jim Hill is
new OKESC
manager
In July Jim Hill
earned his second
promotion with the
Oklahoma
Employer Services
Center (OKESC)
in being hired as
the center manager. Known for his strong
work ethic, Hill’s first promotion came after
advancing into a supervisor role, less than
a year after he was hired as an employer
services representative in 2008.
Incidentally, Hill’s work at the OKESC isn’t
the first time he has worked with child
support. For nine years, he was the office
manager of the North Oklahoma City Child
Support office.
Before working with child support, Hill
worked for state agencies from 1990-2008
including the Oklahoma Tax Commission,
Oklahoma Department of Human Services,
Oklahoma State Employees and Educators
Group Insurance Board and the Employee
Benefits Council. He also served in the
U.S. Army for 21 years, obtaining the rank
of First Sergeant. During his military career,
Hill attended and graduated from several
military professional development
academies. After the end of Hill’s military
career, he graduated from the Southern
Nazarene University with a B.S. in
Organizational Leadership.
OKESC’s online training offers convenience
and accessibility to Oklahoma employers
The Oklahoma Employer Services
Center has expanded its online resources
at www.okesc.org to include training
videos on child support collection
processes.
Oklahoma employers are already
experiencing the many advantages of this
training. Training videos can oftentimes
more easily convey technical child
support processes than printed materials.
The video format also provides a
convenient new opportunity for a
self-paced type of training. Plus,
employers can enjoy the flexibility of
having around-the-clock, online access.
Below is a list of available video topics at
www.okesc.org:
Introduction to OKESC
http://video.oucpm.org/2011/06/okesc-01-services/
Health Insurance & Cash Medical
http://video.oucpm.org/2011/06/okesc-02-medical-faq/
Electronic Funds Transfer & Web Payments
http://video.oucpm.org/2011/06/okesc-03-payments/
Lump Sums and Bonuses
http://video.oucpm.org/2011/06/okesc-04-lump-sums/
Remitting Payments
http://video.oucpm.org/2011/06/okesc-05-payments/
Electronic Income Withholding Orders
http://video.oucpm.org/2011/06/okesc-06-withholding/
Calculating Withholdings
http://video.oucpm.org/2011/06/okesc-07-calculations/
Health Insurance & Cash Medical Overview
http://video.oucpm.org/2011/06/okesc-08-medical/
Non-OCSS Income Withholding Orders
http://video.oucpm.org/2011/06/okesc-09-non-ocss/
Income Withholding Order
http://video.oucpm.org/2011/06/okesc-10-withholding/
New Hire Reporting and Terminations
http://video.oucpm.org/2011/06/okesc-11-new-hire/
Employers can rest assured that they will be
watching a well-produced educational series.
In fact, the video series was awarded both
the OKDHS Quality Award and the
Governor’s Commendation earlier this year.
The OKESC also provides an opportunity for
employers to access video training in
real-time as well. Beginning in February
2012, the OKESC began hosting Webinars.
For employers, Webinars provide
convenience and accessibility that is not
achieved by other outreach methods.
After all, with webcasts employers no
longer have to leave their home office
to participate and interact with a live
instructional program, complete with
audio and video. This type of access
is particularly useful for those in small
businesses who are unable to leave
their offices during the workday to
attend outreach events.
Another advantage is that viewers
can ask questions through live chat
or by phone while they’re watching
and receive live responses from the
presenter. Incidentally, the OKESC’s
Webinar series is accredited with
the Oklahoma Payroll Association,
providing an added benefit for payroll
and benefits professionals in meeting
continuing education requirements.
Already, three Webinars have been
presented on e-IWO, CCPA Limits,
and the National Medical Support
Notice. Currently, these Webinars
are being formatted for video release
and will be added to OKESC’s online
video library at www.okesc.org in the
near future. For more information,
employers can contact Josh Kahoe
at 405-325-9477 or at
joshkahoe@ou.edu.
Upcoming Training Opportunities
Oklahoma Employer Advisory
Council Meetings
Ardmore ...................Oct. 24
Edmond/Guthrie........Nov. 08
Oklahoma City...........Nov. 15
Clinton/Weatherford..Nov. 28
(OEAC meeting times are always 11:15 a.m.
to 1:15 p.m. Online registration is available at
www.OKESC.org at least two weeks before
the meeting date listed above. Venue info. is
available at that time.)
Webinar
Medical Support........Nov. 06
(register now by contacting joshkahoe@
ou.edu. Online registration is available
2 weeks before the event at okesc.org)
Oklahoma Employers
Support Project WIN
Twenty-three Oklahoma employers rallied
to assist noncustodial parents (NCPs) at
a recent Project WIN Job Fair at the
Springlake Metro Technology Center in
October.
Project WIN is a pilot employment
program geared to help NCPs who are
either unemployed or under-employed
and face multiple employment barriers.
At the Project WIN Job Fair, NCPs across
Oklahoma had the opportunity to meet
with many employers, job recruiters and
workforce partners including Wal-Mart,
Great Plains Coca-Cola, Arvest Bank,
Office of Management and Enterprise
Services, Central Oklahoma Investment
Board, Midfirst Bank, FAA Credit Union,
Express Employment Professionals,
Training and Employment Ministry,
Target, Labor Ready, Vaughan Foods,
Inc., 1st Staffing USA, Labor Finders,
Petra Industries, Deaconess Hospital,
Sodexo, HAC, Inc., Liberty Tax Service,
Love’s Country Stores, Inc., Onin Staffing,
Workforce Oklahoma and Smith Staffing.
As part of the project, many of the NCPs
participated in a Project WIN Resource
Fair in August, which provided links to
community resources to address their
employment barriers before attending the
October job fair.
Project WIN is a collaborative effort
between Oklahoma Child Support
Services and workforce organizations
across the state and is funded by the
U.S. Department of Health and Human
Services.
Oklahoma Child Support Services
A division of the Oklahoma Department of Human Services
Oklahoma Employer Services Center
Oklahoma Employer Services Center partners with
businesses as a resource and provides assistance with
processes involving child support services.
www.okesc.org
For questions about processing documents, call
866-553-2368 or 405-325-9190 (OKC).
Collaborations is a bimonthly e-publication of the
OKESC. For questions, feedback and content
suggestions, or to opt out of receiving e-publications,
please contact d.collins@ou.edu.
S12087 OKDHS Issued 10/09/12
This publication is authorized by the Oklahoma Commission for Human Services in accordance with state and federal regulations.
Copies have not been printed but are available online at www.okdhs.org/library. An electronic copy has been deposited with the
Publications Clearinghouse of the Oklahoma Department of Libraries.

Oklahoma Child Support Services
A division of the Oklahoma Department of Human Services
Oklahoma Employer Services Center Collaborations Oklahoma Child Support Services collaborating with Oklahoma employers
for reliable, financial security for our children.
Volume 1. Issue 2 A n e - p u b l i c a t i o n o f O C S S ’ s O k l a h o m a E m p l o y e r S e r v i c e s C e n t e r October 2012
OEAC hosts e-IWO presentations
for employers across Oklahoma
(above) Toby Hallows, OCSS Income and Wage Coordina-tor
speaks about e-IWO at an OEAC meeting in Woodward
on Sept 20, 2012.
The Oklahoma Employer Advisory
Council (OEAC) wants to show
Oklahoma employers how beneficial it is
to use electronic withholding orders
(e-IWO). To share this message, the
OEAC invited Toby Hallows, OCSS’s
Income and Wage Ccoordinator, to
speak about e-IWO at recent OEAC
meetings held across the state.
In viewing Hallows’ presentation,
Oklahoma employers had a first-hand
opportunity to learn how electronic
income withholding orders (e-IWO) can
save them time, money and resources.
According to Hallows, many states,
tribes and territories are now opting to
send employers an e-IWO instead of a
paper form. In turn, employers can also
respond electronically. An electronic
acknowledgement process enables
employers to quickly and efficiently
convey the status of the order they
have received. These advances
will help states know more quickly
whether an order has been
implemented. Terminations, lump
sums and bonuses can also be
handled electronically.
States and employers utilize
standardized layouts, workflows
and processes in transmitting IWOs
electronically through a centralized
e-IWO internet portal. The
standardized data shared through
the portal will ensure uniform IWO
data from all the states.
The portal will support transmitting
e-IWO documents in a flat file, XML,
pre-filled PDF and spreadsheet
formats, with states and employers
and payroll processors working
with just one entity. Notably, the
spreadsheet and PDF format
enables employers, who don’t have
IT resources to program for e-IWO,
to participate.
There is an e-IWO workgroup that
meets at least monthly. To learn
more about this workgroup,OEAC
or e-IWO, employers may contact
Rusty Rasmussen at 405-325-9262
or at rustyrasmussen@ou.edu
Jim Hill,
OKESC Center Manager
Jim Hill is
new OKESC
manager
In July Jim Hill
earned his second
promotion with the
Oklahoma
Employer Services
Center (OKESC)
in being hired as
the center manager. Known for his strong
work ethic, Hill’s first promotion came after
advancing into a supervisor role, less than
a year after he was hired as an employer
services representative in 2008.
Incidentally, Hill’s work at the OKESC isn’t
the first time he has worked with child
support. For nine years, he was the office
manager of the North Oklahoma City Child
Support office.
Before working with child support, Hill
worked for state agencies from 1990-2008
including the Oklahoma Tax Commission,
Oklahoma Department of Human Services,
Oklahoma State Employees and Educators
Group Insurance Board and the Employee
Benefits Council. He also served in the
U.S. Army for 21 years, obtaining the rank
of First Sergeant. During his military career,
Hill attended and graduated from several
military professional development
academies. After the end of Hill’s military
career, he graduated from the Southern
Nazarene University with a B.S. in
Organizational Leadership.
OKESC’s online training offers convenience
and accessibility to Oklahoma employers
The Oklahoma Employer Services
Center has expanded its online resources
at www.okesc.org to include training
videos on child support collection
processes.
Oklahoma employers are already
experiencing the many advantages of this
training. Training videos can oftentimes
more easily convey technical child
support processes than printed materials.
The video format also provides a
convenient new opportunity for a
self-paced type of training. Plus,
employers can enjoy the flexibility of
having around-the-clock, online access.
Below is a list of available video topics at
www.okesc.org:
Introduction to OKESC
http://video.oucpm.org/2011/06/okesc-01-services/
Health Insurance & Cash Medical
http://video.oucpm.org/2011/06/okesc-02-medical-faq/
Electronic Funds Transfer & Web Payments
http://video.oucpm.org/2011/06/okesc-03-payments/
Lump Sums and Bonuses
http://video.oucpm.org/2011/06/okesc-04-lump-sums/
Remitting Payments
http://video.oucpm.org/2011/06/okesc-05-payments/
Electronic Income Withholding Orders
http://video.oucpm.org/2011/06/okesc-06-withholding/
Calculating Withholdings
http://video.oucpm.org/2011/06/okesc-07-calculations/
Health Insurance & Cash Medical Overview
http://video.oucpm.org/2011/06/okesc-08-medical/
Non-OCSS Income Withholding Orders
http://video.oucpm.org/2011/06/okesc-09-non-ocss/
Income Withholding Order
http://video.oucpm.org/2011/06/okesc-10-withholding/
New Hire Reporting and Terminations
http://video.oucpm.org/2011/06/okesc-11-new-hire/
Employers can rest assured that they will be
watching a well-produced educational series.
In fact, the video series was awarded both
the OKDHS Quality Award and the
Governor’s Commendation earlier this year.
The OKESC also provides an opportunity for
employers to access video training in
real-time as well. Beginning in February
2012, the OKESC began hosting Webinars.
For employers, Webinars provide
convenience and accessibility that is not
achieved by other outreach methods.
After all, with webcasts employers no
longer have to leave their home office
to participate and interact with a live
instructional program, complete with
audio and video. This type of access
is particularly useful for those in small
businesses who are unable to leave
their offices during the workday to
attend outreach events.
Another advantage is that viewers
can ask questions through live chat
or by phone while they’re watching
and receive live responses from the
presenter. Incidentally, the OKESC’s
Webinar series is accredited with
the Oklahoma Payroll Association,
providing an added benefit for payroll
and benefits professionals in meeting
continuing education requirements.
Already, three Webinars have been
presented on e-IWO, CCPA Limits,
and the National Medical Support
Notice. Currently, these Webinars
are being formatted for video release
and will be added to OKESC’s online
video library at www.okesc.org in the
near future. For more information,
employers can contact Josh Kahoe
at 405-325-9477 or at
joshkahoe@ou.edu.
Upcoming Training Opportunities
Oklahoma Employer Advisory
Council Meetings
Ardmore ...................Oct. 24
Edmond/Guthrie........Nov. 08
Oklahoma City...........Nov. 15
Clinton/Weatherford..Nov. 28
(OEAC meeting times are always 11:15 a.m.
to 1:15 p.m. Online registration is available at
www.OKESC.org at least two weeks before
the meeting date listed above. Venue info. is
available at that time.)
Webinar
Medical Support........Nov. 06
(register now by contacting joshkahoe@
ou.edu. Online registration is available
2 weeks before the event at okesc.org)
Oklahoma Employers
Support Project WIN
Twenty-three Oklahoma employers rallied
to assist noncustodial parents (NCPs) at
a recent Project WIN Job Fair at the
Springlake Metro Technology Center in
October.
Project WIN is a pilot employment
program geared to help NCPs who are
either unemployed or under-employed
and face multiple employment barriers.
At the Project WIN Job Fair, NCPs across
Oklahoma had the opportunity to meet
with many employers, job recruiters and
workforce partners including Wal-Mart,
Great Plains Coca-Cola, Arvest Bank,
Office of Management and Enterprise
Services, Central Oklahoma Investment
Board, Midfirst Bank, FAA Credit Union,
Express Employment Professionals,
Training and Employment Ministry,
Target, Labor Ready, Vaughan Foods,
Inc., 1st Staffing USA, Labor Finders,
Petra Industries, Deaconess Hospital,
Sodexo, HAC, Inc., Liberty Tax Service,
Love’s Country Stores, Inc., Onin Staffing,
Workforce Oklahoma and Smith Staffing.
As part of the project, many of the NCPs
participated in a Project WIN Resource
Fair in August, which provided links to
community resources to address their
employment barriers before attending the
October job fair.
Project WIN is a collaborative effort
between Oklahoma Child Support
Services and workforce organizations
across the state and is funded by the
U.S. Department of Health and Human
Services.
Oklahoma Child Support Services
A division of the Oklahoma Department of Human Services
Oklahoma Employer Services Center
Oklahoma Employer Services Center partners with
businesses as a resource and provides assistance with
processes involving child support services.
www.okesc.org
For questions about processing documents, call
866-553-2368 or 405-325-9190 (OKC).
Collaborations is a bimonthly e-publication of the
OKESC. For questions, feedback and content
suggestions, or to opt out of receiving e-publications,
please contact d.collins@ou.edu.
S12087 OKDHS Issued 10/09/12
This publication is authorized by the Oklahoma Commission for Human Services in accordance with state and federal regulations.
Copies have not been printed but are available online at www.okdhs.org/library. An electronic copy has been deposited with the
Publications Clearinghouse of the Oklahoma Department of Libraries.