Social scientists Rittel & Webber described wicked problems as those that are ever-changing, interdependent, and have no definitive solution(s). This session reveals the wickedness of library instruction, addresses the ways in which the new Framework for Information Literacy for Higher Education answers that wickedness, and recommends that a design thinking mindset be applied to the wicked problem of library instruction.

Erica Millspaugh. "Wicked, Wearied, and Wild: The Framework for Information Literacy for Higher Education and the Wicked Problem of Library Instruction" Association of College and Research Libraries (2017) Available at: http://works.bepress.com/ericamillspaugh/1/