Interactive Response Technology solutions must reach people wherever they are throughout the world. Subjects/Patients, Clinical Sites Users, Warehouse Distribution Staff, and the Clinical Project Teams exist in a more and more distributed environment. Veracity Logic’s web presence exists anywhere users are able to reach the Internet. Our Help Desk staff are available to all users via email or phone.

In addition, we have phone lines available in 50+ countries including:

Interactive Response Technology solutions must be able to provide notifications in multiple languages as needed based on the countries in which a study is conducted. For IVR (phone) systems, voice prompts must also be translated and recorded in the needed languages.

You’ve got a large, complex clinical study to be conducted at 120 sites in 22 countries around the world, with four treatment groups and two ancillary products required for the trial at all locations. Logistics of manufacture and distribution make it clear the most cost-effective solution is to have centralized warehousing in the US for two of the study drugs, in the UK for the other two study drugs, and that all ancillary supplies should best come from a warehouse in Germany! But your current IRT can’t handle the complex shipping and inventory management required for such an array. What to do?
Solution:

Veracity Logic’s IRT has been designed to accommodate a wide variety of warehousing and distribution scenarios. For the case above, a central warehouse in the US and a central warehouse in the UK could directly supply one another with study drug, while each warehouse then managed the distribution of all four drugs to multiple depots positioned in EU and North America respectively. In addition, a regional depot in Mumbai (supplied by the UK warehouse) would feed clinical sites in India. A warehouse in Germany would be established to handle the distribution of ancillary supplies direct to all depots in all locations, for distribution to sites. The VL IRT Inventory Management module and Shipment modules would keep all the counts and details in sync.