Unable to create MSXML instance with HP Psc 2210

For some reason and apparently I'm not the only one, recently this error message has occurred. Any remedies available. I have downloaded a number of MSXML files, no help there. I have uninstalled and reinstalled the software, no help there either.

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To avoid errors, install the HP PSC software before you connect the HP PSC to your computer. If an error message appears and you clicked Next or OK, do the following:
1 Press Esc on your keyboard to exit.
2 Turn off your HP PSC.
3 Disconnect the HP PSC from your computer (detach the USB cable).
4 Follow the software installation steps outlined in the Setup Poster that came with your HP PSC.

If you receive a message that you have a previously installed version, you will not be able to finish installing the HP PSC software. You will have to uninstall the previously installed version in order to install the HP PSC software.

If your computer is unable to communicate with your HP PSC
If communication cannot be established between your computer and HP PSC (for example, the HP PSC status icon has the yellow error triangle), try the same tasks outlined under If Microsoft’s New Hardware Found message does not appear on page 57 of the manual.

You could try this way first as its a lot quicker and easier than the official steps from HP:

Just hold down the ENTER button and then press the MENU button. There will be a series of 3 fast, high beeps. Then everything resists and is a-okay. Both problems go away.

OR The HP way as listed below:

The ink cartridge-related error messages may occur due to oneof the following reasons:

* The ink cartridge does not make a proper electrical contact* The cartridge is bad or wrong* The cartridge is remanufactured or refilled

To resolve the error, follow these steps:

Step one: Check the print cartridges and clean the cartridge contacts

Even if the cartridge is new, follow these steps to clean the printcartridge contacts. Print cartridges have a substance on the contactsto keep them from corroding during storage that may cause poorelectrical contact between the print carriage and the print cartridge.

1. Verify that the product is turned on.

NOTE: If the HP product is not turned on, you will not be able toremove the print cartridges.

2. Open the top cover or the cartridge access door in one of thefollowing ways:

* Pull the control panel forward and then lift the top sectiontoward the back.* Open the access door on the left or right of the unit. This doormay be located under the scanner glass lid on some flatbedproducts.* On many flatbed products, you raise the front center section ofthe unit to access the print cartridges.* Raise the cartridge access door on the front of the product.

3. After the print carriage stops moving, unplug the power cord. Youmust unplug the power cord to prevent the print carriage frommoving.

4. Remove both print cartridges.

5. Verify that the part number on the cartridge is the correct partnumber for the all-in-one and that the carriage is not blockedpreventing the cartridges from moving. Visit the following HP Website for a cartridge compatibility chart.

6. The electrical contacts of the print cartridge are coated with athin layer of grease to protect them from oxidation. This greasemay inhibit the electrical connection and should be removed. Usinga cotton swab or cloth lightly moistened with distilled, filtered,or bottled water, clean the electrical contacts of the cartridge.This usually occurs with a new ink cartridge, but may also occurwith an older cartridge.

NOTE: When an all-in-one is used frequently for black and whiteprinting but infrequently for color printing (for example,an all-in-one that is used primarily as a fax machine), thecolor cartridge will still eventually fail and need to bereplaced. The pins in the print carriage can cause dentson the contact points of the color cartridge over time(usually between six and twelve months).

7. Wipe the contacts with a dry, cotton cloth.8. Reinsert the cartridges and lock them in place.9. Close the top cover or access door and plug in the power cord.10. If the error persists, repeat these steps. If further cleaningfails to resolve the error, proceed to "Step two: Clean theprint carriage contacts" section.

Step two: Clean the print carriage contacts

Have the following materials available to clean the print carriagecontacts:

* Cotton swabs or any soft material that will not come apart or leavefibers (for example, a scrap piece of clean cotton cloth).* Distilled, filtered, or bottled water (tap water may containcontaminants that can damage the print cartridges).

CAUTION: Be careful not to get ink on hands or clothing.

To clean the cartridge contacts inside the product, follow these steps:

1. Turn on the unit.2. Open the top cover or cartridge access door.3. After the print carriage stops moving, unplug the power cord.4. Remove both print cartridges.5. Using a cotton swab or cloth lightly moistened with distilled,filtered, or bottled water, clean the electrical contacts of theprint carriage.6. On models equipped with locking latches, lower the latches.7. Wait five to ten minutes for the contacts to dry and then plug inthe power cord. The unit will begin to reinitialize. Wait untilthe process is complete before proceeding.8. Reinsert the print cartridges when prompted and then close the topcover or access door.9. If the message recurs, replace the print cartridge indicated by themessage.

* If you are using refilled or remanufactured cartridges or non-HPcartridges, replace them with new HP cartridges. HP cannotguarantee that refilled or non-HP cartridges will functioncorrectly in HP products.

10. If the problem still exists, replace both print cartridges. Sincethe cartridges are electronically connected through the printedcircuit board, the cartridge not indicated in the message might bethe causing the failure.

If the issue still persists, please click on the link below and installthe firmware update:

NOTE: Clicking the link may give an error indicating it isinvalid. If this occurs, copy the portion of the addresson the remaining line(s) and paste it at the end of theaddress showing in your browser until the complete addressis displayed in the Address box.

1. Download the file "HpAiOFWUpdate2_2.exe" to a local hard drive. Makenote where (in which folder) the file gets copied.2. The hp all-in-one software for the OfficeJet 6100 series must beinstalled on your PC before installing this firmware update. TheOfficeJet 6100 series must also be connected to your PC and turned onbefore proceeding.3. Locate the file "HpAiOFWUpdate2_2" on your hard drive anddouble-click the file to install the firmware update.

This should resolve the issue. If you need further assistance, pleasereply to this message and we will be happy to assist you further.

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