Unified Communications as a Service (UCaaS) Benefits

Collab9 is a best-of-breed cloud communications platform that uniquely caters to the public sector marketplace with FedRAMP Authorized Unified Communications as a Service. The platform integrates voice, video, messaging, mobility, presence, conferencing, and customer care in one predictable, user-based subscription model.
As depicted in this diagram, migrating to this secure, cloud-based communications platform offers a number of benefits for public sector agencies.

Continuity of Operations (COOP) Support

Real-time proactive system monitoring

Incident and problem resolution

Real-time reporting and data traffic analysis

Fault tolerance with multi-site redundancy

High availability infrastructure

24 x 7 x 365 technical support

Security

In order to receive its FedRAMP Moderate Authority to Operate (ATO) collab9 was subject to 325 security controls, as idenitified by NIST in Special Publication SP 800-53r4

In order to ensure data integrity, collab9 regularly backs up, encrypts and retains its data for a prescribed period of time

Increased Productivity

Deliver greater regional and global-level communication

Enable users to work more efficiently

Streamline technical set-up and user training

Facilitates Workplace Transformation

Adopting the collab9 platform can help agencies support BYOD, mobility, remote work, and other workplace transformation initiatives

Integration with Cloud-based Email

Cost Savings

Lower capital expenditures

Focus capital budgets on strategic projects

Reduce real estate and energy costs

Employee Safety/E-911

Enhanced 911 functionality is automatically provided to all collab9 customers as a standard featuree