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About

A gift

River of Romansk is whimsical, romantic and enchanting. I wish to recreate an era of dainty loveliness; of sash and ribbons, satins and laces.. all of which are reminiscence of a time more dreamy and innocent.

A beautiful dress is unforgettable. It has the magic to transform and the power to take our breaths away. I hope you commemorate each and every precious memory with pieces from River of Romansk - memories which would serve you with a smile many months and many years down the road!

Payment

Your business is appreciated. We regret letting you know that as of now, only paypal is accepted.

Shipping

Shipping is via airmail which takes approximately up to 14 days if there are no delays over at the postal service providers' end. (custom held ups, bad weather, strikes, busy periods (christmas, holidays, new year)

This is the only shipping option available. The next best option is via EMS which is quite expensive so I do not recommend that. (approx $60usd)

On rare occasions, there are delays/held ups at custom; bad weather conditions, festive seasons, strikes. So the package may take longer.

Please understand such delays are not within my control. Once the package departs from my end, the shipping duration is subjected to postal services' timeline and there is really nothing I can do.
I am very sorry about that. But I seek your kind understanding in this matter.
I understand that it is frustrating and honestly, it upsets me and I do not want this to happen too.
We are unable to cancel the transaction or refund you because of delays like these.

PLEASE NOTE:
We are not responsible for custom imposed taxes/fees.

Refunds and Exchanges

We do not accept returns or cancellations.

Exchange is on a case by case basis.

In the event we agree to go through an exchange, buyer has to contact me within 3 days of receiving the item (from the date they signed for the package as shown on the tracking website.)
Buyer is required to ship item(s) out within 5 days after we agree to an exchange.
If the buyer did not respond 5 days after I agree to an exchange, it would be taken as he or she would not like to proceed with the exchange anymore. If the package was sent without the agreement from both parties, the exchange would not be effective and rendered void.
He or she would also be required to cover return shipping. Initial shipping cost would not be refunded. Shipping of new item(s) will have to be covered by the buyer as well.

If you paid for expedite shipping and it experienced postal delays not caused by me sending it out later as promised, a refund on shipping cost is only possible if the postal system approves the refund after i filed a case with them.

Sale items are non exchangeable nor refundable.

Additional policies and FAQs

We do not take up custom orders. Thank you for your interest.
We do not accept cancellations on orders.