News
| February 12, 2018

BrightStar Care Agencies Earn More 'Best Of Home Care' Awards Than Any Other Brand In The U.S.

GURNEE, ILL.--(BUSINESS WIRE)--

BrightStar Care, a national private duty home care and medical staffing franchise with over 300 locations in 38 states, earned more “Best of Home Care” awards than any other provider from Home Care Pulse, a satisfaction research and quality assurance firm for the home care industry.

Each month, Home Care Pulse conducts live phone interviews with 10 percent of BrightStar Care clients and caregivers to gather unbiased feedback. Every year, Home Care Pulse compiles the results of these surveys to identify the home care industry's top providers and employers, and this year, 149 BrightStar Care offices earned at least one of three awards:

23 BrightStar Care offices earned Leader in Excellence — given to select local home care agencies that continuously rank the very highest in 15 or more quality metrics. Leaders in Excellence are in the top 4-5 percent of home care providers participating in the Home Care Pulse® Satisfaction Management Program. These offices received glowing reviews in caregiver training, compassion of caregivers, communication, scheduling, client/caregiver compatibility, etc. Winners of this award also earned Provider of Choice and Employer of Choice.

105 BrightStar Care offices earned the Provider of Choice award by providing best-in-class quality care to clients. From industry-leading employment standards to RN oversight on every customized plan of care, BrightStar Care is committed to the highest levels of quality and support.

102 BrightStar Care offices received the Employer of Choice honor, reinforcing BrightStar Care’s dedication to providing a positive environment to its care staff. From hiring and training to continuing education and beyond, BrightStar Care ensures they have the best caregivers in the industry, ready to deliver care and support to clients.

As a result of these local achievements, BrightStar Care received two national honors: Home Care Pulse Endorsed National Provider and Best of Home Care Endorsed National Provider.

“At BrightStar Care, we believe that caring is more than just a job — it's a way of life. and we are so honored to be awarded with such recognition by Home Care Pulse — an organization dedicated to evaluating caregiver and client satisfaction,” said Shelly Sun, CEO and founder of BrightStar Care. “These accolades emphasize BrightStar Care’s dedication to providing excellent care and services – not only to our clients, but to our nurses and caregivers who work tirelessly. This is a testament of the exceptional franchisees and team members we have across the board and could not be prouder to celebrate and share in their success.”

Earning recognition for its commitment to quality care is nothing new for BrightStar Care, who is the only national home care provider to earn the Enterprise Champion for Quality award from The Joint Commission each of the last five years. The Joint Commission is the nation’s oldest and largest standard-setting and accrediting body in healthcare that accredits some of the nation’s most well-respected health systems.

Based in Chicago, BrightStar Care is a national private duty home care and medical staffing franchise with more than 300 locations which provide medical and non-medical services to clients within their homes, as well as supplemental care staff to community healthcare organizations. BrightStar Care franchise locations across the country employ over 2,500 registered nurses who play a unique role in overseeing the care for each individual client, a service that no other private duty home care provider offers. In addition, BrightStar Care is the only national home care franchise to receive The Joint Commission’s Enterprise Champion for Quality award every year since the award’s inception. In 2015, the company ranked No. 177 on Entrepreneur Magazine’s Franchise 500 list, No. 27 on Crain’s Chicago “Fast Fifty,” ranking and was included for the tenth consecutive year on Inc. Magazine’s prestigious Inc. 5000 list.

About Home Care Pulse

Home Care Pulse is the industry's leading firm in satisfaction research and quality assurance. On behalf of home care businesses across North America, Home Care Pulse gathers unbiased satisfaction ratings from clients and caregivers and detailed feedback to ensure the best in-home care possible can be provided. Powerful online reports allow businesses to identify needs and take action to reduce increase satisfaction, reduce caregiver turnover, and address client needs. For more information, please call Home Care Pulse at (877) 307-8573 or visit homecarepulse.com.