Customer Satisfaction Survey

The California Architects Board (Board) continually strives to provide the best customer service to consumers, candidates, and licensees. Please take a moment to complete the survey regarding your most recent experience with the Board's staff.

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1.Board staff is courteous when contacted by phone.

Not Courteous0

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5

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8

9

Extremely Courteous10

N/A

Not Courteous0

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5

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8

9

Extremely Courteous10

N/A

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2.Board staff assistance is efficient.

Not Efficient0

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9

Extremely Efficient10

N/A

Not Efficient0

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8

9

Extremely Efficient10

N/A

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3.Board staff assistance is accurate.

Not Accurate0

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Extremely Accurate10

N/A

Not Accurate0

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9

Extremely Accurate10

N/A

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4.Board’s website contains useful information.

Not Useful0

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Extremely Useful10

N/A

Not Useful0

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Extremely Useful10

N/A

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5.Board's website is organized so that information is easy to find.

Not Organized0

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Extremely Organized10

N/A

Not Organized0

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Extremely Organized10

N/A

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6.The processing of my application was timely.

Not Timely0

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ExtremelyTimely10

N/A

Not Timely0

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ExtremelyTimely10

N/A

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7.The processing of my application was accurate.

Not Accurate0

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ExtremelyAccurate10

N/A

Not Accurate0

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ExtremelyAccurate10

N/A

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8.The processing of my renewal was timely.

Not Timely0

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ExtremelyTimely10

N/A

Not Timely0

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ExtremelyTimely10

N/A

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9.The processing of my renewal was accurate.

Not Accurate0

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ExtremelyAccurate10

N/A

Not Accurate0

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ExtremelyAccurate10

N/A

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10.The processing of my name change or change of address was accurate.

Not Accurate0

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ExtremelyAccurate10

N/A

Not Accurate0

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ExtremelyAccurate10

N/A

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11.The complaint process was described fully and accurately.

Not Described0

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FullyDescribed10

N/A

Not Described0

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FullyDescribed10

N/A

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12.Overall, I was satisfied with the service I received from the Board.

Not Satisfied0

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9

ExtremelySatisfied10

N/A

Not Satisfied0

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8

9

ExtremelySatisfied10

N/A

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13.If your answer was below a seven (7) for any of the previous items, please provide details of your experience and any suggestions for improvement.

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14.Please tell us how we can improve our services, or what additional services we might provide.

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15.Please tell us if someone was particularly helpful to you.

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16.Please indicate the nature of your interaction with the Board.

Architect Registration Examination Process

California Supplemental Examination Process

License Renewal

Continuing Education

Name or Address Change

Consumer Question

Consumer Complaint

Other (Please Explain):

Thank you for taking the time to complete this survey. Responses will assist the Board in improving and expanding our services for consumers, candidates, and licensees.