Reviews

Reviews (7)

“Great time”

Left on 08/28/2013 for a stay in August 2013 | A FlipKey verified reviewerReviewed Aug 28, 2013Stayed Aug 2013

The master suite is awesome! Had waaay more space than we thought. Pics do this place no good. The location was great near good eateries and the market. The beach was only 10-15 minutes away...no big deal. The only thing was there was a load of wet towels in the washer. Again not a deal breaker it just shows that the people clean and my family was fine with that.

“Bad service but awesome palce.”

Left on 06/13/2013 for a stay in May 2013 | A FlipKey verified reviewerReviewed Jun 13, 2013Stayed May 2013

The service was horrible.The Wilgus associates manager: kylie and Crystal were rude. Don't trust the words on the webstie. On the webstie, it said the minimum stay was 2 days but when I called Crystal the manager, she said 3 days. I said well, I called because it was 2 min night on website, but she said the website makes mistake, but that was not the only house that was written wrong.She didn't even apologize for that. When I asked if she can help us with better deal, because we called for 2 days, she didn't pickup her phone or replied to my email. I even left voicemail but never repsonded. The next time I called, I called for another sales manager who was Kylie. Kylie was so rude on the phone. She had attitude and was disrepectful. They should be willing to help customer. Because it was a family reunion, we had no choice but to book it, they already sold the house we were interested in so we asked for another house.
Besides the service, the location was excellent. The house was very cozy and convenient. However, it was still a 10 minute drive to the beach, which is far becuase its only one way. If you are coming here for more of relaxation, this place is a good location. This house is in a small community so we had a pass to fish in a small pond,mini golf field, and trail to bike and walk.

Thank you for taking the time to write this review. I would like to address this review as such:
The events that transpired were this: The guest called and found this property listed on an advertising portal. The data did state 2 night minimum. I did apologize to the guest and state that it was actually a 3 night minimum and I contacted the advertising portal to correct the mistake. They informed me that it was listed as 3 nights but for some reason was showing as 2. (a mystery) We exchanged several phone calls and every time she asked if she could just do 2 nights - I explained that she could stay two nights but that she would be paying for 3 as that was our policy. The days in question where we failed to communicate were my days off! Sorry I do not check emails/phone - I too deserve a day off! As far as Kylie - Esther was upset because we would not agree to do two nights. We pride ourselves on our customer service and invite everyone in to say hi!
Thank you- Wilgus Management

A FlipKey verified reviewer

Cincinnati

“Our worst experience”

Left on 08/08/2012 for a stay in July 2012 | A FlipKey verified reviewerReviewed Aug 8, 2012Stayed Jul 2012

The house itself is clean when we for there. But having 8 peoole in the house only have 5-6 plates, bowls, cups was a pain. They were lacking a lot of kitchen stuff. Coffee maker wasn't working so I had to drive all the way to the office and pick one up. We were told that we can fish in the area because it's on the Indian River but it was disappointing to know that we couldn't. Since this is the only reason why we picked this place. The lady that works in the pool was very rude, not just to us but I hear people started complaining. She constantly yelling at kids and even my daughter that I learned after we left the place. She was not apologetic about the situation and argues with tenant. But all in all the place was ok. But for sure will not rent at this resort anymore but still use Wilgus.

“Enjoyable Vacation”

Left on 08/08/2012 for a stay in July 2012 | A FlipKey verified reviewerReviewed Aug 8, 2012Stayed Jul 2012

We stayed in a two story condo that was modern. One of the first things I noticed was a big stain in the middle of the carpet. The second story was only accessible by a small circular staircase (not recommended for elderly folks). However, there were two bedrooms on the first floor. It was located in a golf community near Bethany Bay. A pool was a five minute walk from the condo and the kids enjoyed it.
My biggest issue was with checking in. It was not explained to me clearly when I would be checking in, the office would be closed and there would not be a person to check me in. What made things worst was, in spite of using three GPS devices, I was not able to easily locate the main office. I literally drove around until I stumbled into it. I did actually meet someone during checkout and they were very pleasant. All in all it was a good time.

“Getaway”

Left on 07/25/2012 for a stay in July 2012 | Rick's reviewReviewed Jul 25, 2012Stayed Jul 2012

Nice resort and nice rooms, but the loft room was very warm. I looked around and there wasn't a return vent in the loft which would be beneficial. In general there was limited return vents in the entire unit

Aita

MD

“It was a Thrill!”

Left on 06/21/2012 for a stay in June 2012 | AitaReviewed Jun 21, 2012Stayed Jun 2012

Our stay at this property was really a thrill! Everything works great and it was really a Home away from Home.
The only sour spot was that we were given just 1 Pool Pass for 4 adults. The magnanimity of the Pool Operators allowed us in the first day. On the second day, we got another 1 Pass and still the Pool people were nice to us. The remaining 2 Passes was eventually given to us after we already went and left the Pool, which served no use.
In general, the environment was very beautiful and the people in the community were very friendly especially Ms. Peggy who works at the Pool; she also gave us her Canoe to paddle.
We will definitely recommend the property to our friends (which we already did) and would visit there again.

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