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Create or modify survey questions

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Create or modify survey questions

You can create and administer survey questions.

Before you begin

Role required: admin or survey_admin

About this task

Changes to a survey, such as the addition of questions or the modification of
question templates, do not apply immediately to the existing survey instances. However,
the changes apply immediately to any new survey instances that are created after the
changes are saved.

Procedure

Navigate to Survey > View Surveys.

Open a survey definition.

In the Metric Categories related list, open a
category.

In the Assessment Metrics related list, open an existing
question or click New.

Each survey question is stored as a record on the Assessment Metric
[asmt_metric] table with a modified view for survey use.

Complete the Survey Question form..

The fields that appear depend on the selected Data type.

Table 1. Survey Question form

Field

Description

Name

Name of the question. When you create a survey, the
question name is the same as the text in the
Question field.

Question

Text to use for the question, which appears on survey
questionnaires.

Data type

Data type of the question. The fields for the
response depend on the data type.

Note: You cannot change
the data type if another question depends on this
question.

Template

Question template to use for the answer
options.

This field is visible and required only
if the data type is
Template.

Note: You cannot
change the template if another question depends on
this question.

Scale definition

Setting that determines whether smaller or larger
numerical values equate to a good score in result
calculations. Select Low if
smaller numerical values are better, such as for a
question that measures the number of incidents for a
vendor. Select High if larger
numerical values are better, such as for a question that
measures user satisfaction on a scale of one to
five.

This field is visible and required only when
certain data types are selected.

Randomize answers

Check box that determines whether to present the
answer options for this question in a random order each
time a user opens the survey. Answer preference is
sometimes influenced by the order in which answer
options appear, which can result in biased results.
Randomize answer options to help prevent this
bias.

This field is visible only if the data type
is Choice or
Likert Scale.

Note:
Randomizing answer options may make a question
confusing. In general, only randomize answer options
that do not follow a logical order.

Mandatory

Check box that makes the question mandatory
(selected) or optional (cleared) on survey
questionnaires. Users cannot submit questionnaires until
they provide valid responses to all mandatory questions,
which are denoted by a red field status
indicator.

This field is visible only when the
Depends on field is empty
and the data type is not
Checkbox. Questions that
depend on other questions and check box questions
cannot be mandatory.

Allow not applicable

Check box that determines whether to include a
Not Applicable answer option
for this question on survey questionnaires. User
responses of Not Applicable are
excluded from results calculations.

This field is
visible only if the data type is
Choice, Likert
Scale,
Template, or
Yes/No.

Depends on

Setting used to make this a conditional question,
meaning that it only appears when users answer another
question a certain way.

To make a question depend on
another question, select an existing question from
the list, which displays
Checkbox,
Choice,
Template, and
Yes/No questions of the
same category as this question. Then, use the
Displayed when field to set
the conditions that cause this question to appear on
surveys.

The system prevents the creation of
recursive dependencies between questions. For
example, if Question A depends on Question B,
Question B cannot depend on Question A.

Displayed when

Answer options for the selected Depends
on question which, when chosen on
surveys, display this question. This field is visible
and required only when the Depends
on field is set.

Min

Smallest numerical value to be used as an answer
option for this question. This field is visible and
required only if the data type is
Choice, Likert
Scale, Number, or
Percentage.

Max

Largest numerical value to be used as an answer
option for this question. This field is visible and
required only if the data type is
Choice, Likert
Scale, Number, or
Percentage.

String option

Selection that determines what kind of response text
box appears for this question on survey questionnaires.
This field is visible and required only if the data type
is String.

Related Lists

Assessment Metric Definitions

Answer options for this question.

This related list
is available only if the Data
type is Choice
or Likert Scale.

Save the record.

Be sure to create answer options if you select the Choice or
Likert Scale data type.