Your role in Coventry will be supporting and driving a suite of IT Service Maturity Initiatives, you will be reporting into the Service Design and Strategy Manager. Expected of you, will be to collaborate with IT Managers of all levels to assist in driving maturity, reducing risks and continuous improvements.

Some of your responsibilities:

Responsible for facilitating a department wide Service Maturity Assessment using the output to help create tailored Service Improvement Projects (SIPS) for each Service Group driving path to amber.

Responsible for updating/evolving relevant KPIs, policies and procedures, associated risk and control plans.

Assisting the Service Design and Strategy Manager to develop a framework enabling the CIO and other executives to have an objective insight into the performance of the function.

Co-ordinate the program of IT Service Improvement Projects (SIPS) within IT Service ensuring they align with wider strategic business, technology and risk reduction initiatives.

Delegate for the Service Design and Strategy Manager at key governance forums and management committees as required.

Skills & Experience required:

Experience of driving initiatives in Matrix Organizations

Strong knowledge of IT Service Management and experience in Service Management Reporting

Strong data and analysis and presentation skills

ITIL foundation V3 Certification

What’s on offer:

Salary: £35,000 - £40,000 + 10-15% Bonus

35-hour working week with flexible hours (9-5 / 8-4 / 10-6)

1-2 days remote working

2 days paid community work to help charitable causes.

Pension Scheme -this is 5% of your basic salary

Holidays - Minimum 23 days holiday

Childcare allowance scheme

Success Share scheme

Sports and Social Club

Learning & Development

Apply

If you feel you’d be a good match for the role, please apply now. If you would like to find out more, please feel free to call me at Rebel Recruiters - Jamal.