We will not disclose, share, transfer, sell or rent personally identifiable information to any third party. See our Privacy Policy.

Product images

We will always do our best to reproduce product images to match the actual physical goods. However, to compromise transmission time over the Internet and due to different display settings, image colors may not appear exactly the same.

Never send your credit card number and verification number over email, not even to us.

In the unlikely event that anything happened with your credit card transaction, we would assume all liability. We'd work with your card company to cover any cost and minimize whatever hassle for you. Our commitment in this regard is total and unconditional. It's Guaranteed !

For local orders (Singapore), delivery is free; free registered mail for purchase amount of S$50 or more.

For International orders, we charge almost the exact amount to be paid to our delivery/courier service providers (SpeedPost, UPS, FedEx). No handling fees added. However, any customs duties and import tax are to be bore by shopper. Check out our Shipping Rates in our Shipping policy.

Order confirmation

Upon completion of the payment process, shopper will immediately receive a confirmation email showing full details of the order and payment.

Note: You may want to add sales@newlook.com.sg in your address book, to avoid blocking of our confirmation email.

Upon payment clearance, we normally ship out within 24 hours (next business day if the scheduled date falls on a public holiday).

Delivery Delay. Should there be any delivery delay, you will be notified by email and have the option to cancel the order for a full refund; no administrative fee charged.

Backorders. If any of your ordered items are out of stock, you will be notified by email and have the option to request a replacement, wait for replenishment, cancel the backorder item(s) or cancel the whole order.

All international deliveries are insured in transit by us as an option. If you need to send or return anything to us, you should arrange to cover them under your own insurance. If you choose not to insure for low-value orders, we will not be responsible for any lost of merchandise.

Newlook Hosiery offers a 30-days money-back guarantee from date of receipt of merchandise (60 days for medical hosiery) that all our delivered products are genuine and free from manufacturing defects unless otherwise stated. More details

Newlook Hosiery shall under no circumstances whatsoever be liable for any loss or damage or injury of whatsoever nature or for any consequence of any such loss, injury or damage arising out of, or resulting from any cause whatsoever beyond the Vendor's reasonable control, that the product will be maintained in good going order during the period in which the product is covered. More details

Applicable Laws

Singapore laws shall govern any disputes arising out of the sale of any items referred to on this website.