Configuring Conference Call Details

This section describes how to generate, view, or mail a Conference Call Details report.

Procedure

Step 1 Choose Device Reports > Conference Bridge > Call Details.

The Conference Call Details window displays.

Step 2 In the Report Type drop-down menu, choose either Summary or Detail.

Step 3 In theAvailable Reports field, choose an automatically generated report (if available) and go to Step 7 or use the default setting, Generate New Report, and go to Step 4.

Step 4 In Select Conference Types, check the check box of the conference type that you want to include in the report as described in Table 21-1.

Table 21-1 Conference Calls Detail Fields

Parameter

Description

Ad-Hoc

Ad hoc conferences allow the conference controller to let only certain participants into the conference.

Meet-Me

Meet-me conferences allow users to dial in to a conference.

Step 5 If you chose Generate New Report, enter the date range of the period for which you want to see conference call details.

Note Ensure the date and time range does not exceed one month.

Step 6 If you want the report in CSV format, choose CSV (comma separated value) in the Report Format area. Be aware that the CSV-format report is limited to 20,000 records. If you want the report in PDF format, choose PDF (portable document format) in the Report Format area. Be aware that the PDF-format report is limited to 5000 records.

Configuring Conference Bridge Utilization Reports

Only CAR administrators generate the Conference Bridge Utilization report. The report provides an estimate of the utilization percentage of the conference bridges (cumulative utilization of all the conference bridges that are selected for OnDemand reports) for the period and not the exact utilization. For example, the system calculates the utilization of a conference bridge between 11hrs and 12hrs as the ((Sum of duration of the calls that used the conference bridge in that hour) / (Number of days between the fromDate and toDate selected * Maximum number of streams in the conference bridge * Maximum number of duration in seconds in an hour) * 100)). The value that is calculated will display in the report as the utilization for the time between 11hrs and 12hrs. You can examine the usage based on each hour of a day or on a specified number of days for each week or month.