I have had my 9970 for about 2 months. Print quality and speed are great. However, the pages come out with a curl to them which is annoying. The cartridges are supposed to give you 6000 copies in black. That would be more than a case of paper. The yield is more like 3500 to 4000 copies per cartridge.

Printed about 1000 sheets in B&W and color and then got a front paper jam. Removed the paper and went thru the diagnostics and then the problem migrated to a rear jam. Spent a day with the manual to no avail. Called Brother who sent their contracted Pitney Bowes serviceman to my home 3 times (he's here right now) but to no avail. Problem is not paper jams but either sensors or the actual motherboard for the printer.

They have easily spent more for their contracted repairman than the printer is worth. While I commend them on their prompt service and warranty, it seems foolish to spend all this money on repair, have me waste my time being here with the service person and not have a working printer.

This is my first Brother purchase and I am hard pressed to consider another, even if the product is repaired. I have other (competitive) printers that have lasted through tens of thousands (and more) prints without a hitch.

Hopefully Brother will make good on the warranty without more inconvenience to me or replace the product OR refund my money.

This site required me to give a rating of 1 - 5 stars, without an option for zero. I would have given zero had that been offered.

The is printer has nice features but unfortunately, my office has concluded that we cannot use the duplexing feature. When duplexing, it jams repeatedly in the rear of the machine, then requires 10 minutes to cool down. Even after allowing the 10 minutes to elapse, it will immediately jam again if we try to print duplex. Sometimes after jamming while duplexing, it will also jam when we try to print single-sided after the original jam occurred.

Approximate toner cartridge yield in accordance with ISO/IEC 19798 (letter/A4). Drum yield is approx., and may vary by type of use.

PC Fax Capability (send/receive)†

Black/White only.

Max. Automatic Document Feeder Capacity‡

Maximum number of printed pages per month and can be used to compare designed durability between like Brother products. For maximum printer life, it is best to choose a printer with a duty cycle that far exceeds your print requirements.

Based on ITU-T test chart with highest available coding method and standard resolution.

Broadcasting (# of locations)

Black/White only.

Call Waiting/ Caller ID/ Distinctive Ring Ready‡

Check with local phone company for service availability.

Emulation(s)

BR-Script3 is PostScript®3™ compatible

Fax Page Memory‡

Based on ITU-T test chart with highest available coding method and standard resolution.

Maximum Monthly Duty Cycle‡

Maximum number of printed pages per month and can be used to compare designed durability between like Brother products. For maximum printer life, it is best to choose a printer with a duty cycle that far exceeds your print requirements.

Based on ITU-T test chart with highest available coding method and standard resolution.

Recommended Monthly Print Volume‡

The recommended range of monthly printed pages to achieve the best possible performance and printer life. Printers are intended to handle occasional usage beyond this range with little or no effect. Consistently printing above the recommended print volume, however, may adversely affect the print quality or life of the machine. It is always best to choose a printer with an appropriate recommended print volume to allow for any anticipated increase in printing needs.