When it says DOWNLOAD, what does it mean.
When you see an item where the option is DOWNLOAD, it means that upon purchase of that product, you will be given a link to a secure area on our website, allowing you to download it. You will also be sent an email containing this link too.

What will I be downloading.
Generally, you will be downloading a .zip file. This is a way of compressing a file (or files) to make them smaller. This makes them quicker to download. The format of the products you will buy will typically be one of the following

.zip A file that is made up of one or more compressed files. This will need to be uncompressed or unzipped before you can use them properly.PDF This is an unprotected unencrypted PDF. We prefer this format because it gives you the largest amount of flexibility. You can print these ebooks and you can back them up as often as you wish. Please do not abuse this freedom to make copies for your friends or worse, sell these copies..doc These are typically in the format of MS Word format files which would typically be opened through your Word Processing Software or Wordpad.htm or .html This is an unprotected and unencrypted ebook which is viewed with your web browser..exe These are called executable files. These will take two forms firstly zip files that uncompress when you run them, or secondly they are
the programs themselves. Either way, just double click on them and they will tell you what happens next. .mp3This is an audio format you can play back on your computer, your iPod or any other MP3 player, even most phones now can play mp3 quite happily.wmvThis is a Windows video format and is typically only useful for PCs. Of course you could convert it to other video formats to view it on different hardware, like mp4 for example which is more common on many new digital devices.

What happens if I accidently lose my downloaded file.
When you get your link you get access to that files on our secure server for a period of time, normally a week. During that time you have the ability to download the files a number of times. normally 3. We find this gives you enough opportunity to download and backup your purchase and even with a few minor hiccups along the way.

What happens if I have problems. Contact us, we are here to help. Generally, any problem you have we have probably encountered ourselves or with someone else - really, just ask.

Do I have to download, can you post it to me.
Yes we can. Please be aware there are additional costs for this service and there will obviously be a lead time. If this is something you would prefer,
please contact us with your requirements and location and we will be happy to let you know the costs and leadtimes.

What am I paying for.
This depends on the product you are purchasing.

What are RESELL RIGHTS.
Many of the products on this site are available for you to purchase by you for use by you. In other instances we have been able to secure the RESELL RIGHTS of certain products. This means that you will have the opportunity to purchase them and if you chose to, resell them, just like us. RESELL RIGHTS are a permission from the creator of the product to resell the product on their behalf.

My question is not on this list, what do I do. Contact us, straight away so we can help. If it proves to be a popular question, we will add it here to help others.