Support

Maintenance

Cryptomathic products are regularly enhanced and updated. This is in-line with customer and market requirements, for instance:

New functionality, e.g. implementation of new specifications

A change to existing standards

Security, e.g. increase in key lengths

Usability

System integration

We strive to release only one new major version per year. We also do interim releases, e.g. to meet customers' demands (if they cannot wait for the next major release). Cryptomathic products are supported two versions back, which means that our customers, in most cases, will only be required to make an upgrade (which is simple, automated and straight forward) every second year.

Support

Cryptomathic offers worldwide support to hundreds of customers on six continents. We offer direct support to a range of customers as well as indirect (second line) support via selected partners, when these act as resellers.

Based on the line of business, global reach and other factors, our customers' requirements for support differ greatly. Rather than categorizing our customers we treat them all as unique entities and devise a support plan that suits their exact requirements.

Cryptomathic standard support packages in addition to tailor made packages:

Daily support Monday - Friday as well as

Saturday - Wednesday for customers in Middle East, e.g. Saudi Arabia

Sunday - Thursday for customers in Middle East, such as Qatar and UAE

Round the clock support 24/7 * 365

Bespoke support devised on a case-by-case basis, e.g.

Daily support with a set number of weekends during a go-live phase of a project

Extended daily support, e.g. to midnight

Devised 24/7 *365 support, e.g. on selected or periods only

Whatever our customers require we will deliver, as Cryptomathic is in the business or building long-term relationships with satisfied customers.

Service offerings

Cryptomathic provides a number of services relating to our secure server solutions:

Testimonials

"With Cryptomathic’s issuingandauthentication solution, Elan is now providing an integrated solution that delivers the end-to-end EMV environment, from card issuance to payment authorization. This is a great benefit for Elan and our clients - improving efficiency and security while achieving compliance."

"Previously, our clients had to print, sign and send documents manually for compliance reasons. Now they can do it in a smart, easy and time-saving way. Thanks to the Cryptomathic Signer solution they can sign their contracts digitally in e-Banking – while meeting all legal and compliance requirements."

“CSG has enabled us to accelerate the delivery of crypto applications while generating financial and effort savings.”

Karen Jordan - Head of Cryptography Service Management, Barclays Bank

“Cryptomathic’s solution has enabled Swedbank to meet its compliance requirements and significantly reduce the cost of key management to security operations.”

Stefan Andersson, Business Security Manager, Swedbank

“Initially selected as a technology supplier, Cryptomathic is now a key partner for the ongoing development and expansion of our strong authentication and digital signature service portfolio. Cryptomathic has been more than capable of understanding our market requirements and together, we are now taking the additional step of launching an innovative offering in mobile security”

Pierre Zimmer - Managing Director, Luxtrust

“We are delighted with the service provided by Cryptomathic in delivering a robust, flexible andfuture proofauthentication solution for the Open24 channels. We got exactly what was promised on day 1 and customer feedback has been good.”

Karina O'Donnell - Head of Customer Operations, Permanenttsb

“We chose to partner with Cryptomathic for its market-leading position andunrivalledexperience in this field. The CardInk solution offers First Data and our clients the security, flexibilityandscalability required in today's rapidly evolving payments market.”

George Drimiotis - Chief Information Officer, First Data International EMEA

“Cryptomathic CardInk has been chosen as the only external element to the MasterCard Mobile Over-the-Air Provisioning Service, as it provides MasterCard with an industry-leading data generation solution, which is highly secure, efficient and scalable to future programme requirements.”

James Anderson, Vice President, Mobile MasterCard Worldwide

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At the leading edge of security provision within its key markets, Cryptomathic closely supports its global customer base with many multinationals as longstanding clients.