topic Re: Cannot login to app in Roku Mobile Apphttps://community.roku.com/t5/Roku-Mobile-App/Cannot-login-to-app/m-p/518868#M425
<P>If anyone is still encountering this issue, please make sure to remove the app, restart your phone, then add it back once more. If that doesn't resolve the issue, please reply with:</P>
<P>- Your phone's make/model</P>
<P>- The version of iOS or Android that you are currently running&nbsp;</P>
<P>- The specific version of the Roku mobile app that you have installed&nbsp;</P>
<P>- Any error message that you see, including a screenshot if possible&nbsp;</P>
<P>&nbsp;</P>
<P>Thanks,</P>
<P>Tanner</P>Fri, 08 Nov 2019 20:44:58 GMTRokuTannerD2019-11-08T20:44:58ZCannot login to apphttps://community.roku.com/t5/Roku-Mobile-App/Cannot-login-to-app/m-p/499849#M159
<P>I'm using the latest version of the Roku app for iOS on a 6S but every time I try to log in I get a username/password error. I can log in just fine with the website.</P>Wed, 25 Sep 2019 20:52:59 GMThttps://community.roku.com/t5/Roku-Mobile-App/Cannot-login-to-app/m-p/499849#M159daggertrout2019-09-25T20:52:59ZRe: Cannot login to apphttps://community.roku.com/t5/Roku-Mobile-App/Cannot-login-to-app/m-p/499850#M160
<BLOCKQUOTE>"daggertrout" wrote:<BR />I'm using the latest version of the Roku app for iOS on a 6S but every time I try to log in I get a username/password error. I can log in just fine with the website.</BLOCKQUOTE><BR />I just logged in to the Roku app on my iOS device. (Not an iPhone 6S though.) That indicates the app is working. <BR /><BR />Are you running iOS 12.1.4? If not, update your phone.<BR /><BR />I’d also suggest deleting the app from your phone, shutting down all apps (double-click Home, swipe open apps up/off), and shutting down the phone. Full power off. After a minute, power up the phone and re-download the app and try signing in.<BR /><BR />Oh, are you typing the password or using a password manager or the built-in keychain functionality? Try typing in, using the same password you’re typing on your computer. Check that, if you’re using a password manager (or built-in browser password management).Fri, 22 Feb 2019 15:56:05 GMThttps://community.roku.com/t5/Roku-Mobile-App/Cannot-login-to-app/m-p/499850#M160DBDukes2019-02-22T15:56:05ZRe: Cannot login to apphttps://community.roku.com/t5/Roku-Mobile-App/Cannot-login-to-app/m-p/499851#M161
Also, make sure you're logging into the app with your Roku account credentials, and not your Roku forum credentials..Fri, 22 Feb 2019 17:14:06 GMThttps://community.roku.com/t5/Roku-Mobile-App/Cannot-login-to-app/m-p/499851#M161jeffrok2019-02-22T17:14:06ZRe: Cannot login to apphttps://community.roku.com/t5/Roku-Mobile-App/Cannot-login-to-app/m-p/499852#M162
Tried all that.Fri, 22 Feb 2019 18:29:52 GMThttps://community.roku.com/t5/Roku-Mobile-App/Cannot-login-to-app/m-p/499852#M162daggertrout2019-02-22T18:29:52ZRe: Cannot login to apphttps://community.roku.com/t5/Roku-Mobile-App/Cannot-login-to-app/m-p/499853#M163
<BLOCKQUOTE>"daggertrout" wrote:<BR />Tried all that.</BLOCKQUOTE><BR />Questions were asked. You didn’t answer. If you don’t want to answer questions, fine. I’ll back away from your issue now.Fri, 22 Feb 2019 19:00:27 GMThttps://community.roku.com/t5/Roku-Mobile-App/Cannot-login-to-app/m-p/499853#M163DBDukes2019-02-22T19:00:27ZRe: Cannot login to apphttps://community.roku.com/t5/Roku-Mobile-App/Cannot-login-to-app/m-p/518380#M413
I have exactly the same problem w/IPhone 6s. Have the latest OS, rebooted etc. No luck. Looks like a Roku bug specific to 6s.Wed, 06 Nov 2019 14:06:31 GMThttps://community.roku.com/t5/Roku-Mobile-App/Cannot-login-to-app/m-p/518380#M413Arni2019-11-06T14:06:31ZRe: Cannot login to apphttps://community.roku.com/t5/Roku-Mobile-App/Cannot-login-to-app/m-p/518469#M418
Not just an iOS bug, I'm using Android and it won't allow me to login either.<BR />Something's wrong.Wed, 06 Nov 2019 21:03:16 GMThttps://community.roku.com/t5/Roku-Mobile-App/Cannot-login-to-app/m-p/518469#M418Rb86232019-11-06T21:03:16ZRe: Cannot login to apphttps://community.roku.com/t5/Roku-Mobile-App/Cannot-login-to-app/m-p/518515#M419
<P><LI-USER uid="201425"></LI-USER>&nbsp; Have you tried removing the mobile app from your phone, restarting it, then adding the app back once more? Have you confirmed that you are using the correct email/password by logging into your account separately in a browser?&nbsp;</P>
<P>If the issue continues to only occur in the mobile app, please provide the following details:</P>
<P>- Do you get any specific error messages?</P>
<P>- What specific make/model of Android/iOS device are you using, and what version of Android/iOS do you have installed?&nbsp;</P>
<P>- What version of the Roku mobile app do you have installed?&nbsp;</P>
<P>&nbsp;</P>
<P>Thanks,</P>
<P>Tanner</P>Thu, 07 Nov 2019 01:35:46 GMThttps://community.roku.com/t5/Roku-Mobile-App/Cannot-login-to-app/m-p/518515#M419RokuTannerD2019-11-07T01:35:46ZRe: Cannot login to apphttps://community.roku.com/t5/Roku-Mobile-App/Cannot-login-to-app/m-p/518602#M420
I have not tried reinstalling the app because other people already tried and failed.<BR /><BR />Yes, I have confirmed that login is correct and that Roku is up and running, by immediately, after receiving an error message, logging in from a different device (a Windows laptop). No problem there.<BR /><BR />1. Error message: Unable to sign in. The email address or password provided does not match our records. Okay.<BR /><BR />2. I am using IPhone 6S+, with the latest OS v13.2.<BR /><BR />3. Roku version: in System Info for Roku, it lists version as: 9.2.04131<BR /><BR />ThanksThu, 07 Nov 2019 16:25:43 GMThttps://community.roku.com/t5/Roku-Mobile-App/Cannot-login-to-app/m-p/518602#M420Arni2019-11-07T16:25:43ZRe: Cannot login to apphttps://community.roku.com/t5/Roku-Mobile-App/Cannot-login-to-app/m-p/518824#M422
<P><LI-USER uid="201346"></LI-USER>&nbsp;Just to confirm that this doesn't work, please try removing the app, restart your phone, then add the app back once more.&nbsp;</P>
<P>Please let me know if that doesn't do the trick.&nbsp;</P>
<P>&nbsp;</P>
<P>Thanks,</P>
<P>Tanner</P>Fri, 08 Nov 2019 18:10:03 GMThttps://community.roku.com/t5/Roku-Mobile-App/Cannot-login-to-app/m-p/518824#M422RokuTannerD2019-11-08T18:10:03ZRe: Cannot login to apphttps://community.roku.com/t5/Roku-Mobile-App/Cannot-login-to-app/m-p/518838#M423
Removed the app, rebooted the phone, reinstalled the app. Tried a log in twice - no luck. Got the same message as before.Fri, 08 Nov 2019 18:46:46 GMThttps://community.roku.com/t5/Roku-Mobile-App/Cannot-login-to-app/m-p/518838#M423Arni2019-11-08T18:46:46ZRe: Cannot login to apphttps://community.roku.com/t5/Roku-Mobile-App/Cannot-login-to-app/m-p/518861#M424
<P>I am new and had the same issue.&nbsp; I have an iPhone 8 plus with the latest OS and an iPad Pro latest OS.&nbsp; The problem occurred on both.</P><P>I use a password manager and I allowed it to create my Roku account password and it logs into the web site fine.&nbsp; I tried using the password manager to log into the App and also tried to type it in manually. I removed the APP and put it back.&nbsp;&nbsp;Everything failed.</P><P>Here is what worked for me.&nbsp; I changed my password using the website to a very simple password.&nbsp; ( Stupid idea I know ) but it worked.</P><P>I'm going to guess the App has issues with very complex passwords.&nbsp;</P><P>Hope this helps someone else.</P><P>Rob</P><P>&nbsp;</P>Fri, 08 Nov 2019 20:12:12 GMThttps://community.roku.com/t5/Roku-Mobile-App/Cannot-login-to-app/m-p/518861#M424RobFresno2019-11-08T20:12:12ZRe: Cannot login to apphttps://community.roku.com/t5/Roku-Mobile-App/Cannot-login-to-app/m-p/518868#M425
<P>If anyone is still encountering this issue, please make sure to remove the app, restart your phone, then add it back once more. If that doesn't resolve the issue, please reply with:</P>
<P>- Your phone's make/model</P>
<P>- The version of iOS or Android that you are currently running&nbsp;</P>
<P>- The specific version of the Roku mobile app that you have installed&nbsp;</P>
<P>- Any error message that you see, including a screenshot if possible&nbsp;</P>
<P>&nbsp;</P>
<P>Thanks,</P>
<P>Tanner</P>Fri, 08 Nov 2019 20:44:58 GMThttps://community.roku.com/t5/Roku-Mobile-App/Cannot-login-to-app/m-p/518868#M425RokuTannerD2019-11-08T20:44:58ZRe: Cannot login to apphttps://community.roku.com/t5/Roku-Mobile-App/Cannot-login-to-app/m-p/519134#M429
Thanks, Rob, that’s the deal. There’s no need for any reinstalls. The app doesn’t accept any special characters for a password, while the web site does. So the solution is to change your password so that it only contains letters and numbers.Sat, 09 Nov 2019 23:36:33 GMThttps://community.roku.com/t5/Roku-Mobile-App/Cannot-login-to-app/m-p/519134#M429Arni2019-11-09T23:36:33ZRe: Cannot login to apphttps://community.roku.com/t5/Roku-Mobile-App/Cannot-login-to-app/m-p/519459#M433
<P>Thanks for sharing the observations here. I will pass this feedback along to our team to investigate.</P>
<P>In the meantime, try removing any special characters from your password, then try logging into the app again. Let us know if that helps resolve the issue for you.&nbsp;</P>
<P>&nbsp;</P>
<P>Cheers,</P>
<P>Tanner</P>Mon, 11 Nov 2019 18:05:59 GMThttps://community.roku.com/t5/Roku-Mobile-App/Cannot-login-to-app/m-p/519459#M433RokuTannerD2019-11-11T18:05:59ZRe: Cannot login to apphttps://community.roku.com/t5/Roku-Mobile-App/Cannot-login-to-app/m-p/522689#M462
<P>Hi everyone!&nbsp;</P>
<P>Quick update to share. We've released a new version of the iOS app that should help address this issue. Please make sure to update the Roku mobile app and let us know if you're still running into this behavior.&nbsp;</P>
<P>&nbsp;</P>
<P>Thanks,</P>
<P>Tanner</P>Thu, 21 Nov 2019 01:02:40 GMThttps://community.roku.com/t5/Roku-Mobile-App/Cannot-login-to-app/m-p/522689#M462RokuTannerD2019-11-21T01:02:40ZRe: Cannot login to apphttps://community.roku.com/t5/Roku-Mobile-App/Cannot-login-to-app/m-p/553848#M937
<P><LI-USER uid="127320"></LI-USER>I have followed all steps in this thread with no luck, &nbsp;</P><P>I am unable to log into my Roku account on the iOS app.</P><P>- did the uninstall, powercycle, reinstall multiple times</P><P>-I have a basic password and have verified it is working via the website</P><P>I have tried several other things and nothing is working</P><P>iphone XR&nbsp;</P><P>iOS version 13.4.1 (I also tried on iOS 13.4 with the same error)</P><P>Roku app version is 6.3.1</P>Fri, 10 Apr 2020 02:40:17 GMThttps://community.roku.com/t5/Roku-Mobile-App/Cannot-login-to-app/m-p/553848#M937Dustybee2020-04-10T02:40:17ZRe: Cannot login to apphttps://community.roku.com/t5/Roku-Mobile-App/Cannot-login-to-app/m-p/564939#M1058
<P>I am still experiencing this issue and am not pleased as this is my first roku product. I&nbsp; have this issue on android samsung a5 2017</P>Wed, 20 May 2020 18:55:41 GMThttps://community.roku.com/t5/Roku-Mobile-App/Cannot-login-to-app/m-p/564939#M1058Jamesduquette2020-05-20T18:55:41Z