TripAdvisor Traveler Rating:

2.05Cleanliness

4.05Location

2.05Rooms

2.05Service

2.05SleepQuality

2.05Value

2.05

“Disappointed in this Hotel”

Oct 20, 2012Michael G, Long Beach

The quality of the room that I was assigned did not justify the expensive room rate. The room did not appear to be clean. The furnishings had not been updated in a very long time. For some reason I was assigned a "handicap accessible" room although I did not need one. The room had not been thoroughly cleaned before my arrival - there was garbage in the refridgerator, in the kitchenette cabinets, under beds and in other places around the room. If a room is not even being given such basic care, then it makes me wonder what other care the room has not received. I was not in any way comfortable in this room. The room rates and occupancy rates justify updating the rooms of this hotel. I cannot recommend this hotel to future travelers.

Read management response to this review.

Management response from HospitalityMgr, Manager

We don't expect all of our reviews to be 4 and 5 stars but when they are not we feel we have let our guest down. Sometimes it is difficult to properly answer guests concerns a month or so after the fact. We would love to address a guest's concerns while they are here an we have an opportunity to make things right. If a guest is not satisfied with a room we would do whatever it takes to make them happy.We have 7 different types of rooms and when booking in advance a guest can choose any one the like. There could also be a situation where because of our high occupancy a guest might walk without a reservation and not have many options.All of our housekeepers have been with us at least 5 years and cleanliness complaints are generally few and far between. In this case it appears that we failed in this department and we apologize for that and will redouble our efforts to ensure the rooms meet our guest's expectations every time.We are the best value in La Jolla because we offer our customers a quality product at a fair price. We have started renovations which will continue for the next year and a half. In the past 3 months we have changed all of the bed linens, half of the drapes and have begun work on the furniture. We have resurfaced our walkways, pool decks and remodeled the office. This is just the beginning.
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