Privacy Policy

This Privacy Policy explains what kind of personal data we collect from you when you use our services and how we use that data. When we say “EuroDNS", “we" and “us", we are referring to EuroDNS S.A. and all of our affiliates.

Scope

This policy applies to every EuroDNS customer
and/or prospect (individuals, though not companies or organisations) without
distinction of your nationality or place of residence.

The type of personal data we process and how
it is processed depends on the services provided.

I. Personal data collection and processing

1. EuroDNS website visitors and prospects

A. Cookies

We collect information and potential personal data about our
website visitors by the use of cookies. For more information, please see our cookie
policy: https://www.eurodns.com/use-of-cookies

B. Interaction

We may collect other data that you submit via our social media
accounts as well as other means of communication. For example, we may collect personal
data when you provide feedback or when you participate in interactive features
such as surveys, contests, or promotions.

C. Newsletter subscribers

In case you subscribe to our newsletter, certain personal data
may be transferred to our partner, The Rocket Science Group, LLC 675 Ponce de Leon Ave NE, Suite 5000, Atlanta, GA 30308, USA,
who is operating MailChimp, the service we use to manage the sending of our
newsletter. While they don’t have access to your data, it is nonetheless hosted
on their platform.

Type of dataEmail address, first and last name, IP addresses.

Basis and PurposeThis processing is based on your consent. We collect and process this data to customise and improve our services.

RetentionWe keep all personal data we collect outside the scope of the provision of our services for a period of one (1) year or until you request its deletion.

2. EuroDNS customers

As a EuroDNS customer you may provide us with personal data for
several purposes.

A. Account information

In order to create and manage your account on our platform, you
need to provide us with sufficient information to allow us to identify
you.

Basis and PurposeWe only collect and process this data for the provision of our service.

RetentionWe keep your personal data for as long as you hold an account with EuroDNS. Should you want to close your account, please contact support@eurodns.com and we will anonymise all personal data attached to your account. However, please be aware that in certain cases regulatory or legal obligations may prevent EuroDNS from completely deleting your personal data. For example, we are required to keep every invoice we issue for ten (10) years.

B. Payment Information

We collect certain payment and billing information when you
order paid services. For example, we ask you to designate a billing contact,
including name and contact information. You might also provide payment
information, such as payment card details or PayPal identifiers.

Type of dataPartial credit card information including first and last name, and PayPal account identifier.

Basis and PurposeWe only collect and process this data for the provision of our service.

Retention We keep your personal data for as long as you hold an account with EuroDNS. Should you want to close your account, please contact support@eurodns.com and we will anonymise all personal data attached to your account. However, please be aware that in certain cases regulatory or legal obligations may prevent EuroDNS from completely deleting your personal data. For example, we are required to keep every invoice we issue for ten (10) years.

C. Information you provide through our support channels

Our service includes access to our customer support department. When you open a support ticket, speak to one of our representatives directly, or otherwise engage with our support team, you will be asked to provide contact information, a summary of your request for support, and other relevant information. When you contact our customer support department, your personal data may be transferred to SALESFORCE.COM EMEA LIMITED 110 Bishopsgate village 9, floor 26 Salesforce Tower London EC2N 4AY United-Kingdom, the entity providing the help desk software Desk.com which we use to assist you.

While they don’t have access to your data, it is nonetheless hosted on their platform.

Type of dataAny data provided by you when submitting a request for support.

Basis and PurposeWe only collect and process this data for the provision of our service.

RetentionWe keep your personal data for as long as you hold an account with EuroDNS. Should you want to close your account, please contact support@eurodns.com and we will anonymise all personal data attached to your account. However, please be aware that in certain cases regulatory or legal obligations may prevent EuroDNS from completely deleting your personal data.

D. Domain Name service

For this service, you will be required
to provide additional personal data by creating contact profiles which will be
transferred to each registry with whom you want to register a domain name. Additionally, in case you have selected a so-called generic
extension, a copy of your contact profiles will also be stored with Iron Mountain Intellectual Property Management, Inc. 9210 Sky Park Court, Suite 220 San Diego, CA 92123 USA, which is the ICANN-authorised escrow
service provider that we use. Although established in the United States, this
company adheres to the Privacy Shield Principles.

Basis and PurposeCollection and processing of this data is necessary to comply with our legal obligations as data processor for registries. Transfer of relevant data is a mandatory requirement by the registries who have a monopoly on the extensions they manage.

RetentionEach registry has its own retention period but in general this does not exceed two years after the deletion of the Domain Name. For further information, please refer to the applicable registry policy: https://www.eurodns.com/regist...

Transfer AbroadDepending on the registry you would like to register a domain name with, your personal data may be transferred outside the EEA.

No guaranteeWhen registering a domain name with a registry established outside the EEA (Europe), you expressly understand and agree that this registry is not bound by the same privacy laws as EuroDNS and that, in some cases, no protection of your personal data is offered. To benefit from an adequate level of protection of your personal data, you should register your domain name under a European extension or, alternatively, an extension managed by a registry established within the EEA.

In case of doubt, don’t hesitate to contact our legal department at legal@eurodns.com.

E. Open-Xchange

For the provision of this service, we will share some of your
personal data with our partner Open-Xchange AG Rollnerstraße 14D-90408 Nuernberg, Germany.

Type of dataEmail address created as part of the Open-Xchange service.

Basis and PurposeWe only collect and process this data for the provision of our service.

RetentionYour personal data is immediately deleted upon termination or expiration of the service.

F. SSL Certificate

For the provision of this service, we will share some of
your personal data with the certification authority GMO GlobalSign Ltd Springfield House, Sandling Road, Maidstone, Kent, ME14 2LP, United Kingdom.

In certain circumstances, you can ask for the data we hold about you to be erased from our records. Please contact support@eurodns.com and we will anonymise all personal data attached to your account. However, please be aware that in certain cases regulatory or legal obligations may prevent EuroDNS from completely deleting your personal data.

You have the right to object to certain types of processing of your personal data such as direct marketing. To do so please contact our legal department at legal@eurodns.com.

Lastly, you have the right to file a complaint with the Luxembourgish Data Protection Authority, when you are of the opinion that our processing of your personal data is not in compliance with applicable legislation. Their complaint form is accessible at: https://cnpd.public.lu/fr/droi...

III. Security Measures

Your personal data is stored both electronically and manually in
our data centres in Luxembourg and can be accessed from our offices via
dedicated network connections or from anywhere through a secured VPN
connection.

We use a combination of technical, administrative, and
physical controls to maintain the security of your data.

Most importantly we
are making use of specific technologies to encrypt all our services.

IV. Data Protection Officer Details

EuroDNSLuc Seufer21, rue Léon lavalL-3372 LeudelangeLuxembourg

V. Changes to this Privacy Policy

We may change this privacy policy from time to time. We will post any modifications on this page and, if they are significant, we will provide a more prominent notice, posted directly in your EuroDNS account or via email. We will also keep prior versions of this privacy policy in an archive for your review. We encourage you to review our privacy policy whenever you use our services to stay informed about our information practices and what you can do to help protect your security.

If you disagree with any changes to this privacy policy, you will need to stop using our services and deactivate your EuroDNS account, as outlined above.