Preparing for the Future at the 2013 Multifamily Seller/Servicer Conference

October 18, 2013

Earlier this month, many of you took the opportunity to join us in Chicago for this year’s Freddie Mac Multifamily Seller/Servicer Conference. I want to thank the nearly 500 attendees who joined us, and also share some of the key thoughts and ideas from the conference. Over the course of two days, we heard from a range of industry voices and perspectives, including an economist panel, Seller/Servicers, sponsors and even from the real estate entrepreneur Sam Zell. Across this varied range of participants, I think we heard a consensus that the multifamily market, rental demographics and changing attitudes toward rental housing have all positioned our industry for continued growth into the future.

It’s also clear that our dedication, expertise and ingenuity will play a key role in building a system that supports the economy, our industry, and communities nationwide. Ultimately, the foundation of our success is built on our partnership with you. Many of you have been working with us since the creation of the Program Plus Network 20 years ago and I am inspired by your dedication to our program and support for our people.

Your participation in forums like our annual Seller/Servicer Conference is very valuable to us, both in exchanging your ideas and helping to foster our relationships. We were pleased to share with everyone how Freddie Mac Multifamily is addressing the needs of today’s market. While almost every company says they are customer focused, it’s truly the heart of all we do and it is the key to our future. Without our relationships with all of you, our sponsors, and our investors, we would not have a business.

Our efforts for the remainder of this year and next center on three, interrelated priorities:

Customer focus

Speed and certainty

Innovation and insight

The entire Freddie Mac Multifamily team is working hard to provide a positive experience to customers and partners from end-to-end. We are listening to the feedback and improvements that you have expressed to us and we are working across business areas and functions to deliver service excellence. We have even expanded our regional presence to ensure our responsiveness and increase our local market expertise.

Through the feedback that we have received in the recent past, you have made it clear that speed and certainty are very important. In the past few months, we have done a number of things to make it faster and easier for you to do business with us. This includes streamlining both our credit policy and our post-securitization processes. We have also been working hard to offer your sponsors more execution certainty. This is particularly true with our rate-locking process, and I hope you’ve had a chance to familiarize yourself with Index Lock and Fast Track Early Rate Lock.

Together, we have racked up a fantastic track record of helping to keep multifamily rental housing affordable to renters nationwide. We intend to continue to build on the momentum, and find ways to innovate and help lead the market and the industry forward. And we’ll maintain that approach to our business, regardless of what comes next.

Over the next few weeks, we’ll share some of the highlights and key resources from the conference. And we hope you will plan to join us next year at our 2014 conference in New Orleans.

Thank you for your continued support.

Business Results

David Brickman, Multifamily SVP, highlights business milestones year to date from the 2013 Seller/Servicer Conference. View Presentation Gallery.

Preparing for the Future

David Brickman, Multifamily SVP, explains how we are moving forward in partnership with Seller/Sellers as the market changes. View Presentation Gallery.