No, BCU does not charge a fee to use the service, but your mobile carrier/plan may charge for incoming/outgoing texts.

What should I do if I don’t receive my verification code to register my mobile device?

Verify that your carrier supports short code messaging and that this is not blocked on your device.

Does my mobile carrier support Text Banking?

Currently, Text Banking is supported by the following carriers:

Alltel

AT&T

Cincinnati Bell

Dobson Cellular Systems

Inter Op

Sprint PCS

T-Mobile USA

U.S. Cellular

Verizon Wireless

Virgin Mobile U.S.

What should I do if I get a new phone or phone number?

If you have a new mobile phone number, simply login to Online Banking to deactivate your old phone number and register the new number.

What number do I send my Text Banking commands to?

BCU’s unique short code is 20228. Send your Text Banking commands to this number in order to receive your account information. You may find it convenient to save 20228 into the contact list in your mobile phone.

Is Text Banking secure?

Yes, there are some specific features that make Text Banking secure, including:

You view account by nicknames and share types, not account number

No detailed personal information is sent

Text Banking won’t send unsolicited text messages

It’s covered by our Online Security Guarantee.

Are text commands case-sensitive?

No, commands can be sent in lowercase (bal), all capital letters (BAL), or a combination of the two (Bal).

Can I transfer funds if my carrier is T-Mobile?

We are sorry, but T-Mobile users are unable to transfer funds via Text Banking, which is specific to this carrier only.

Will Text Banking work on my phone?

Text Banking will work as long as your carrier supports text messaging. Check with your carrier for details about text messaging charges.