If you have a higher than normal water bill resulting from a leak, and the water did not enter the sanitary sewer system, you may be eligible for a one-time leak adjustment. The types of leaks that would be eligible for an adjustment may include service line leaks or leaks inside walls. Other types of leaks such as toilet leaks, malfunctioning appliances or leaky faucets do not qualify for leak adjustments.

If you believe you qualify for a leak adjustment, you can download an application here. You will be required to repair the leak and provide documentation and proof of the repair. Please read all instructions in the application carefully to ensure that you submit all necessary documentation.

For additional questions or concerns, please contact Customer Service at (937) 781-2688.

Request a Pool AdjustmentIf you have a large in-ground or above-ground pool, you may qualify for a pool adjustment when the pool is filled. To qualify for an adjustment, you must fill out an application and pay a one-time inspection fee of $104.

For additional questions or concerns, please contact Customer Service at (937) 781-2688.