Frequently asked questions that our customers ask us

What are water fed poles and why do they benefit me?

Our water fed pole system uses very strong aluminum poles which carry only 100% pure water to a soft brush head at the end of the pole. Your windows, sills and frames are then scrubbed by our professional window cleaners with this brush to loosen any dirt, the dirt is then flushed away with jets of pure water that come through the brush it self.

Why is pure water so important for a perfect clean of my windows?

If you use normal water over a window and wait for it to dry you will notice that it will leave streaks on your glass. These streaks are caused by chemicals, minerals and other imperfections in the actual water itself. The pure water which comes through our water fed pole system passes through a filtration system to remove these impurities, allowing for a 100% perfect clean of your windows, frames and sills.

Do you need a water supply at my house, or work premises, to be able to use your water fed poles?

No, our window cleaning company has invested heavily in professional vans that contain huge water tanks of purified water actually inside them. This means that we do not need to use your water supply to clean your windows. The water in these tanks is treated on our premises and is then pumped into the tanks so as to provide our professional window cleaners the high quality water they need to do their job to a very high standard.

Will my windows be perfectly clean after your first visit?

When our professional window cleaners start cleaning your windows, they will have to remove any cleaning solution deposits that are already on your windows to ensure you perfectly clean windows, so the answer to this is unfortunately not always.

This can be due to many reasons but the main reason is that if your previous window cleaner has used a solution similar to domestic washing up liquid to clean your windows, it may take one or possible even two professional washes by our trained professional window cleaners to remove the deposits of their cheap and inferior window cleaning solutions.

The problem with using window cleaning solutions which are not designed specifically for cleaning your windows is that they can leave your windows looking very clean just after they have been cleaned but they get very dirty very quickly due to the chemicals inside them making your windows slightly sticky and attracting dirt to your windows. That's why only 100% pure water should be used on your windows and the results of our cleaning will last longer than the manual window cleaning approach as a result.

Can you clean conservatory roofs and any windows above my conservatory?

Yes we can clean conservatory roofs with our water fed pole system, however if your windows above your conservatory are partially obscured we may not be able to clean it effectively. If you have any windows that you are concerned about please ask our evaluator when he comes to give you your free quote and he will be able to advise you if there will be a problem.

Even the heaviest deposits can be removed effectively with our water fed pole window cleaning system. Our water fed pole system can even clean heavily soiled windows that are even covered with such deposits as moss, thick dirt and bird droppings due to the fact that it uses only pure water.

This makes our professional water fed pole system the only window cleaning tool that should be used on your windows.

Is your water fed pole system quicker than manual window cleaning methods as I want to minimalise the disruption caused to my staff during your window cleaning?

Definitely yes. On the vast majority of our window cleaning, on both residential and commercial properties, our water fed pole system is far more efficient than the manual approach using a ladder.

The equipment just needs to be taken off the van and is instantly read to use, due to the fact that our system is ladderless, and can still reach up to 6 stories, the time we spend cleaning your windows is significantly reduced.

On average we expect to be approximately 30% faster on residential window cleaning while up to a massive 50% faster on any commercial properties, also due to the fact that our water fed pole system is ladderless you do not need to worry about the working at height legislation that you are unfortunately bound to by law. This legislation means that you are unfortunately liable if a window cleaner falls from a height while he is contracted by you on your premises.

What hours do you work?

We work from ~08:00am to 20:00pm Monday through to Friday,08:00am to 13:00pm on Saturdays,Sundays we are unfortunately closed.

We hope we have answered all of your questions, if not you can contact us and we will happily answer any of your questions in a timely fashion.