Configuring call diversion in the FRITZ!Box

You can set up call diversions in your FRITZ!Box. Incoming calls are then automatically diverted to another line, a particular telephone, or to an answering machine. You can set up a call diversion for all incoming calls or just for particular calls.

For example, you can define that

all calls will be diverted to another line.

all calls in which the caller does not transmit a telephone number will be diverted to an answering machine.

Important:If you would like to divert anonymous calls to one of the FRITZ!Box's internal answering machines, proceed as described in this guide.

all calls from a particular person in the FRITZ!Box telephone book will be diverted to your mobile telephone.

all calls to a particular number will be diverted to another line if that number is busy.

Requirements / Restrictions

For security reasons, you cannot set up call diversions to premium-rate numbers.

With some types of call diversion, calls from "important persons" from your telephone book are forwarded as a parallel call. For example, if all calls are diverted immediately, then telephones still ring when these callers call.

Important:A second connection is established (at additional cost) when a call is diverted to an external telephone number. If you have only one telephone number, it must be possible to use it for two connections at the same time. This is usually the case for Internet numbers.

Enter the internal telephone number of the telephony device without the prefix **. It is not possible to divert calls to more than one device.

Note:You can find the internal numbers of your telephony devices under "Telephone Book > Internal Numbers" in the FRITZ!Box user interface.

If the drop-down list "Type of call diversion" contains various options (for example immediately, when busy, or parallel call) to choose from, select one. However, some call diversion do not allow you to select a type.

Note:You can find further information on the different settings in the FRITZ!Box's online help, which you can access by clicking the "Help" icon .