Case Study: Fixing a
Failed IT Environment

The customer's business model required deep technology
integration, but existing solutions were slow, buggy, and
problems never seemed to get fixed.

Business Issue: MicroData was introduced to a multi-site medical
practice that was in the midst of trying to implement a critical
transition; they had to transition from an environment that was
strongly rooted in manual processes and procedures to an digital
environment that was required to support strong data security and
advanced electronic imaging technologies.

Prior IT providers
had put into place a hodge-podge of solutions which didn't
interoperate well, left gaps in functionality and security, didn't
fully meet the actual needs, and created a high level of user
frustration. Day-to-day support costs and user downtime skyrocketed
as a result.

Solution: MicroData performed a comprehensive
audit of the existing environement and the organization's business
needs. Based upon the audit's findings, MicroData crafted a design
and plan to solve the issues once and for all. As part of our
solution,
we replaced a portion of the core legacy environment,
reconfigured some parts, and deployed a new critical element that
was previously missing.

The MicroData solution included
capabilities to permit remote operation from all offices and also
provided the framework for planned organizational growth over the
next 5 years. Of course, security of data was a prime concern and
HIPAA and Massachusetts 201 CMR 17 compliance was a must. MicroData
ensured that all elements of the IT environment met security needs,
but did so in a way that wasn't an operational burden on users.

"The solutions provided by
MicroData have saved us at least $78,000 per year just in lost
productivity"

Existing technology was redeployed if usable or replaced as
needed. Varying versions of productivity applications were
standardized and previsouly unlicensed software was removed and
licensing standardized and monitored on an ongoing basis. Email was
facilitated using Exchange Server which was integrated into a
line-of-business database and also included full support for iPhone,
Android, and Window-based smartphones. MicroData also deployed new
infrastructure data cabling as required. This fully integrated
solution provided everything the practice required to operate
securely and reliably. Further, the solutions offered scalability to
permit the technology to keep pace with the practice’s growth.

As the final part of the solution, the customer enrolled in
MicroData's Complete Care service; our soup-to-nuts fixed-price
outsourcing solution.

Change in
Situation: “We determined that with our growing practice we wanted
to focus on our day-to-day
procedures and not have to spend time on computer maintenance,” said
Chris, office manager. “We wanted someone who would take that issue
from us altogether. We wanted a company that would be able to handle
our computer issues and be close by should emergencies arise.

“We
have not had any potential threats, and our systems have been
running great! We have expanded to additional locations and have
increased our network to 38 computers and three servers. The systems
are maintained and kept up to date; backups are performed nightly
and stored for us. Issues are handled almost immediately. The
solutions provided by MicroData have saved us at least $78,000 per
year just in lost productivity. And MicroData provides great
communication with us on a monthly basis as to what is going on.
Their service has allowed us to do what we do best – our medical
work with no worries about our IT environment."