About this project

Wireframe and mockups with notation:

These examples of my UX solution for the Productivity Manager were presented to stakeholders by myself with support from the UI and development teams. Answering stakeholder questions and presenting the “why” and “how” was essential to getting the final sign-off. I presented my UX solution in a hi-fi wireframe/mockup. Only minor adjustments were required in the end.

Problem:How can thousands of employees pull online orders from over 500 departments and sub-departments so that online shoppers can easily pick them up in their local Macy’s store. The managers had to be able to notify staff that an item needed to be pulled and placed in a holding area. The managers also wanted to assign other tasks, making this an employee communication center and management tool.

I created a UX experience that streamlined this process for efficiency – even though the number of staff and items were massive. Macy’s needed a system for managers to “assign” tasks like pulling inventory for online orders, but also wanted to be able to assign other tasks – so it needed to be scalable. This was a complex UX and UI project that included thousands of departments, sub-departments and salespeople.

Of course, I wanted this accomplished in as few steps as possible with an intuitive, friendly interface. In addition to primary business requirements, I anticipated technology upgrades with a design that could be easily adapted for mobile devices like a tablet touchscreen which provided a portable solution.