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Pull in, fuel up and go

Drive into a Fastlane, our camera will recognise your number plate and you'll be ready to fuel up. Once done, just drive away!

What if I need help?

To make Fastlane an even better experience, we'll have a dedicated Fastlane crew member waiting to fuel you up at the Fastlane. They'll be there between 7am-7pm and you'll spot them in their orange uniform, just like the orange Fastlane.

Where are the Fastlanes?

We have a few Z Stations in our Fastlane trial - you can find a Fastlane in our online locator, find them via Z App, or just visit one of the below Z Stations:

Frequently Asked Questions

Questions before signing up

What is Fastlane?

Z is trialling Fastlane as a new way for customers to pay for fuel. Registered customers get access to dedicated lanes at participating sites. Just pull in, fuel up and go, no on-site payment is required. Payment is processed to the credit card that you have registered to your account.

How do I register?

How does Fastlane work?

Our on-site cameras recognise and authenticate your vehicle’s number plate to authorise you to fuel up and go using Fastlane. A digital receipt in your Z App will confirm your card has been charged and you are emailed a GST receipt.

Will I get charged anything for signing up to Fastlane? Do you take a fee or a deposit for using Fastlane?

No - there are no additional fees for using Fastlane.

Upon completion of your Fastlane registration, a temporary hold of $1 is made to check your credit or debit card details. The $1 amount isn't processed, and your bank should clear the hold from your account within 2-3 business days (depending on which bank has issued your card).

When you use drive in to a Fastlane, we request an authorisation hold of $200 on to your card. We need to this because we don’t know how much fuel you’re going to purchase when you first drive in. Once you have fuelled up, we take the amount that you’ve taken (eg $27.13 etc) and your bank usually releases any unused funds that are being held shortly after. In some cases the banks take a bit longer and so it may take a few days for this to occur. Your $200 isn’t taken out from your account though – your bank has just put a hold on it. They’re probably the best people to ask about how long this takes for them to release the hold though – each bank operates slightly differently.

Will someone be there to help me?

At Z Stations trialing Fastlane, a dedicated Fastlane team member will be onsite to fill your tank for you between 7am and 7pm. You'll spot them in their orange Fastlane uniform. Outside of dedicated Fastlane service hours, or if you prefer to fill your own car, you simply get out, fill your fuel yourself, and drive - there's no on-site payment required.

Who is Paymark?

Paymark is our payment processing provider and one of New Zealand’s most trusted companies. They led the world with the EFTPOS system and are a key player in making Kiwis feel safe and confident about electronic transactions. You can find out more about them at www.paymark.co.nz.

Does Z hold my credit card details on file?

No, we do not store your credit card details. Our partner, Paymark, takes care of the secure payment process. Please check out www.paymark.co.nz for more information.

What are Fastlane's Terms and Conditions?

Using Fastlane is also subject to the Z App Terms of Use. iPhone is a trademark of Apple Inc.

How can I provide feedback?

We’d love to hear from you! Please send us an email with any feedback or ideas to fastlane@z.co.nz

Questions after signing up

I've signed up - do I earn Fly Buys, Airpoints or discounts? Am I eligible to earn points or take part in promotions when I use Fastlane?

No, Fastlane transactions do not qualify for Fly Buys, Airpoints, Fly Buys Pumped offers or other promotions at this time. If you would like to continue to collect rewards and promotions, simply use a non-Fastlane pump.

Can I use Fastlane with my Z Card?

No, not yet - Z Cards can't be used with Fastlane at this stage. It is one of top priorities and something that we're looking closely at. You can still register to use Fastlane with a regular credit card if you want to give it a go. If you think we should support Z Card, send us an email at fastlane@z.co.nz and let us know!

Can I use Fastlane with my motorbike?

Not yet but we are evaluating it. We agree that Fastlane could be great for motorbikes - it's not the easiest experience to fill up as a motorbike rider as helmets, gloves, leathers can all be a bit cumbersome when juggling a petrol pump.

Unfortunately for the Fastlane trial, our cameras are only positioned to read number plates from the front of the Fastlane (pointing towards the shop). As motorbikes don’t have forward facing number plates, it won’t be possible for you to use Fastlane… yet. Additionally, the camera software that reads a front facing car number plates is currently configured to look for number plates in the shape & configuration of a car eg [ABC123].

A number of our team are motorcyclists, and they're keen to give it a go too - it is something that we're looking in to. Watch this space!

Can I specify the amount of fuel I want?

You can - simply let our Fastlane crew member know how much you want, or select the amount on the pump if you are fueling up yourself.

Why is there a $1 charge on my payment card after I registered for Fastlane?

Upon completion of your Fastlane registration, a temporary hold of $1 is made to check your credit or debit card details. Your bank should clear the hold from your account within 2-3 business days (depending on which bank has issued your card). Your $1 isn’t taken out from your account though – your bank has just put a hold on it. They’re probably the best people to ask about how long this takes for them to release the hold though – each bank does operate differently.

Someone else is driving my vehicle - is this okay?

This is important for you to be aware of. When you register your number plate with Fastlane, anyone driving is eligible to use Fastlane with your number plate. That'll mean that your credit card will be billed. Please consider this before joining the Fastlane trial.

What happens if I want to go in the store and use the bathroom or grab a coffee?

As per the name, Fastlane is about speed for all registered Fastlane customers. As such, it'd be unfair to slow others down by leaving your car in a designated Fastlane to go inside the store. If you do need to go inside, please either use a non-Fastlane pump or move your car into a carpark first.

What happens if the camera doesn’t read my number plate correctly?

Because this is a trial, we know it won't be perfect every time - that's why we're running a trial! So in advance, please accept our thanks for you patience and for sharing your feedback to help us improve Fastlane. If you do have any issues with your number plate being read, please follow the instructions on the screen at the petrol pump. If the issue persists, simply drive to one of our other lanes and let one of our team know. We're constantly monitoring to continuously improve Fastlane.

I've added my vehicle - can I add another one?

At this stage for the Fastlane trial, you can only load in a single vehicle and single credit card with your profile. It's super easy and fast to delete one vehicle and replace it with another though.

I want to update credit card details, change my car or stop using Fastlane - what do I do?

To make any changes simply select ‘Remove Fastlane’ in Z App, then register a different vehicle or credit card. Any previous transactions will still be available for viewing.

Do I need to have my phone with me when I use Fastlane?

Nope, you just need to be registered as a Fastlane customer in Z App. Once you’ve registered, you don’t need to keep your phone on you, all you need is to make sure you use the dedicated Fastlane pump and you can fuel up and go.

I'm ready to use it - will I get the same level of service in Fastlane? Windscreen wash, oil check, etc.

Fastlane is designed for speed and to make life easier for you when you just want to fill up and go. If you need other Forecourt Concierge services please use a non-Fastlane pump.

How can I provide feedback?

We’d love to hear from you! Please send us an email with any feedback or ideas to fastlane@z.co.nz

Questions after you've used Fastlane

I've sold my vehicle, or it has been stolen - how do I cancel Fastlane?

If your vehicle is sold or stolen, open Z App and select ‘Remove Fastlane’. This will prevent any future Fastlane transactions to your credit card.

How does the payment work?

In order to authorise your card for Fastlane, a "hold" of $200 will be put on to your card. Your bank will usually release any unused funds that are being "held" shortly after the Fastlane transaction is completed, however in some cases it may take a few days for this to occur. If you have any questions, please contact your bank if you have any concerns. Note - Unfortunately if you have less than $200 available, you will not be able to use Fastlane

Why is there a $200 amount on my payment card? I didn't take that much fuel.

When you use drive in to a Fastlane, we request an authorisation hold of $200 on to your card. We need to this because we don’t know how much fuel you’re going to purchase when you first drive in. Once you have fuelled up, we take the amount that you’ve taken (eg $27.13 etc) and your bank usually releases any unused funds that are being held shortly after. In some cases the banks take a bit longer and so it may take a few days for this to occur. Your $200 isn’t taken out from your account though – your bank has just put a hold on it. They’re probably the best people to ask about how long this takes for them to release the hold though – each bank does operate differently.

I've got an issue with my credit card - what do I do?

Best bet is to contact your bank immediately if you have any concerns regarding your credit card. Additionally, you can email us at fastlane@z.co.nz or give our team a call on 0800 474 355 with any Fastlane issues. Please ensure you make your call in a safe environment and not while on the forecourt or driving.

How can I provide feedback?

We’d love to hear from you! Please send us an email with any feedback or ideas to fastlane@z.co.nz

Got feedback? Or just a question?

We're trialing Fastlane at a few Z Stations to start off, and how we improve and expand it will be based on your feedback. Tell us what you reckon, what your Fastlane experience was like or ask us any questions that you have about it - we're all ears!