OnCommand 5.0 installation issue

Was excited over OnCommand getting released before schedule because this promises to bring SMHV Snapvault capability. But maybe too early?

Installing the Core Package on my recently set up DFM server worked flawlessly. But now I'm having trouble installling the the Host Package on the first of a 3-node Hyper-V cluster getting no usable information from the installer that suddenly rolls back after about 20minutes of installing. The MSI logfile as only source for what's going on is huge and I can't seem to find the culprit.

Altough I find the documentation quite lacking I followed all the requirements to no avail and of course beeing so new there's nothing yet in the Knowledgebase.

Moreover my SnapManager for Hyper-V backups on the cluster now fails on this first node and Snapdrive can't list connected LUNs anymore.

OnCommand 5.0 installation issue

‎2011-08-1011:04 PM

can you tell me what was the pulgin port mentioned while doing silent installtion in hyper-V environment ? . i can see in the log which says the PLUGIN_PORT = 8804. can you change the pulgin port to "PLUGIN_PORT = 8080" in the command line and check if the installtion goes through. also make sure the follwoing port is not blocked by any other process.

OnCommand 5.0 installation issue

The installation issue could relly be due to the new SnapDrive version being installed.

I've stopped and even disable all SnapDrive and SnapManager services and checked that all handles were closed with Process Explorer before running the Host Package setup.

Strangely enough the installer waits quite a long time stating stopping the services, then carries on and on some point installs a new version of SnapDrive that I can see many handles of in Process Explorer. Soon after setup breaks off and all services are running and set to automatic.

OnCommand 5.0 installation issue

‎2011-08-1101:47 AM

Hi arjunan

I am not running a silent install and also left all port settings on it's default. Moreover, before setup there ist nothing sitting on the mentioned ports, so I can't see if this is the source of the problem.

OnCommand 5.0 installation issue

‎2011-08-1111:32 AM

Hi Lyndon,

Just wanted to check if you've opened a support case with NGS so they can begin tracking this issue. Internally we've already started a discussion on this thread but need NGS involved so they can help us collect logs and raise priority to dev/qa if needed. If you've got a case open, would you mind sending me a PM with the case# and owner?

Re: OnCommand 5.0 installation issue

‎2011-08-1212:15 AM

Hi Jeff

Yes exactly, I've stopped SD and SMHV services and even set them to disabled, confirmed with ProcessExplorer that no handles are open anymore to any SD and SMHV files. Only after that I ran the host package installer, but still with the same result.

I've observed the installation with ProcessExplorer but couldn't determine the open handle problem since all possible handles on SnapDrive files were created by the new SnapDrive itself. After installation rolled back, all SD and SMHV services were running again on original versions with automatic start setting.

Re: OnCommand 5.0 installation issue

‎2011-08-1505:34 AM

Hello everybody

As mentioned in a post I've opened a support case with NetApp and no need to provide a big bunch of information also regarding the DFM server. But since I didn't really use yet the DFM server there isn't really alot information in there, especially no host service and VM data.

No I'm wondering if I am actually doing the right thing of trying to install the Host Package on Hyper-V Hosts. Does it also have to be installed first on the DFM server, where the Core Package is installed?