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Implementation ConsultantTango Health

THIS JOB HAS EXPIRED

Tango Health seeks an experienced project manager and customer service professional to lead implementation efforts for its SaaS product that helps employers and employees manage their Health Savings Account and Flexible Spending Account programs. As a part of the Implementation team, this position will drive client satisfaction through well-executed implementations. In addition to enhancing the client?s education experience, this position will build topical expertise and be a knowledge leader in the industry.

RESPONSIBILITIES:

Lead and execute implementations of Health Savings Account and Flexible Spending Account programs for new customers
Develop, maintain, and update project plans for implementations, including timelines, risk matrix, and communication plans
Participate in technical sales presentations to help solidify technical and education strategy
Provide recommendations on policy/procedure changes to be consistent with industry standards
Hold implementation kick-off calls and ongoing status meetings both in-person or through teleconference and webconference
Consult with client on education plan to customize training and enrollment materials
Develop, edit, and publish enrollment materials, email blasts, and quick reference guides
Coordinate with technical team on production issues, custom data requests, and rollout of online education documents and videos
Install client on production site, navigate complex and last-minute timing issues Become expert and ?go to? person for HSAs, FSAs and Consumer-Directed Health Care
Understand and advise on payroll procedures changes, as well as walking clients through the first payroll contributions after going live
Train, enable, and motivate client participants on HSA/FSA maximization
Assist with incoming support e-mails and phone calls from Administrators and Account Holders
Partner effectively with broker/consultant partners
Be accountable for success through direct feedback, metrics review, and peer coaching
QUALIFICATIONS:

2+ year experience in project management for implementing software technology and service
Excellent verbal and written communication skills, inclusive of preparing well-designed help guides and presentation materials, leading face-to-face or phone-based meetings, and presenting in front of large audiences
Thorough understanding of adult learning theory and education best practices for both technology and financial products
Experience troubleshooting technical and financial errors that require quick thinking, independent thought, and group collaboration
Self-starter, able to learn and retain technology products and procedures
Experience managing complex timelines with high reputational and financial risks
Comfort and ability to excel in a high-activity and high-uncertainty environment
A high degree of initiative, intelligence, contagious enthusiasm and passion
Success in managing toward established metrics
Bachelor?s Degree or higher
Project Management certification or applicable experience desired
Ability to travel 10% of the time, if needed