Accessibility on the MBTA

The MBTA is more accessible to customers with disabilities than ever before. With hundreds of new low-floor buses, the ongoing expansion of elevators in our stations, free travel instruction training and more, we're striving to become a global model of accessible public transportation. We believe that true accessibility benefits everyone—seniors, parents, students, commuters, tourists, and the countless other customers we serve each day.

Contact Us

Please contact MBTA Customer Support with any questions, concerns, or comments. Specify that your comments are related to accessibility and be prepared to provide as many details as possible so our team can alert the appropriate personnel.