Baby nature latex foam pillow made from imported nature latex, soft, comfortable, flexible, anti-dust, better absorbent, anti-mildew, anti-bacterial (repeat uses will not reduce the said effects). It can avoid allergy, effectively help prevent asthma. It is the best sleeping choice for the babies.

Special support design 100% protects baby head and neck, enhance the blood circulation of head; the baby always sleep in excellent condition without any burden from the neck, "special cellular vented construction" has the air flow freely and always in nature and fresh condition.

The pillowcase is washable, clean the latex filler with a wet cloth, if washing is needed, please do it by hand wash, and gently squeeze the water and put it for hand dry in a cool place.

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Product Q&A

Seller Information

Seller Information

Seller

ROCKABYE BABY HOUSE

Ship-From Address

Kulim, Kedah

Return/Exchange Address

Kulim, Kedah

Notice on Return/Exchange

Out of stock/Re-Stocking:
To those item which payment had been made but out of stock, we will notify you via SMS, if you do not wish to wait for re-stocking. You may change to any other products at the same price, or you may proceed to do the cancellation.
For wrongly Sent/Defective Items:
We expect the parcel return within working 7 days. Return items must be in its original box and packaging, and MUST be in re-sell conditions. We will arrange a shipment with the correct/same product or cash refund in otherwise.
Missing items:
If your orders are shipped with missing items/accessories, kindly contact ROCKABYE BABY HOUSE directly (01120252077 / rockabyeb_bb@yahoo.com) via watapps or e-mail us the pictures and details within 7 working days. We will rectify the issue ASAP and re-arrange another shipment for the missing parts that is zero cost to you.
Parcel Lost:
Rockabye Baby House will NOT be held responsible for goods lost in transit. You can opt to purchase insurance cover for goods in transit.
Parcel Damaged:
Rockabye Baby House will NOT be held responsible for goods damaged in transit. You may proceed to claim from courier company directly within the same day upon goods received.
Unclaimed Parcel:
For parcel that return back to Rockabye Baby House due to unclaimed from customer, customer need to bear the parcel re-send postage.
Product Warranty:
All products warranty is direct under the specific manufacturers/distributors. If you wish to claim the warranty for items with a warranty card, you may contact us (01120252077 / rockabye_bb@yahoo.com) for the distributors/manufacturers details.
Distributors will require customers to send the defect items or walk-in personally to their Service Center for warranty claim.
Return Policy: Due to hygiene issue, Sanitary Pads, Nipple Shield, breastshield, nursing Bra, handsfree Bra, Nursing Pads, and intimates items (all item that has direct contact to skin) are strictly NOT returnable.
ROCKABYE BABY HOUSE
WWW.ROCKABYEBB.COM
01120252077 / 0125207676

Return / Exchange Policy

Cancellation

Request for cancellation if product has not been dispatched after payment completion.

Return

Request for return within 7 calendar days following delivery date.

Check seller’s approval on buyer’s request.

Buyer sends product in question to seller.

Seller receives and checks returned product

Seller approves return and return is completed.

Exchange

Request for exchange within 7 calendar days following receipt of delivery.

Check seller’s approval on buyer’s request.

Buyer sends product in question to seller.

Seller receives and checks returned product

Seller send new product to buyer, and buyer receives it, and exchange is completed.

How to Request for Cancellation/Return/Exchange

You can request for cancellation after completing payment and if product has not been dispatched by then, cancellation request is approved and you can receive refund.
But, in case seller has already dispatched product, cancellation request can be rejected.

You can request for return after obtaining product, you should send the product in question to seller.
After seller checks if returned product is flawed, and approves your request, return is completed and payment is refunded.

You can request for exchange if wrong product is shipped, you should send the product in question to seller.
After seller checks if returned product is flawed, seller approves your request, and re-sends new product.

Criteria for Return/Exchange

You can request for return/exchange within 7 calendar days following delivery date. But return/exchange request cannot be made in following cases:

When request due to change of mind is made after 7 calendar days following delivery date

When product is used, destroyed or damaged

When tag attached to product is removed or package of product is opened and product value is damaged

When sealed package is opened or packaging materials are lost

When too much time has passed and product value has so decreased that its re-sale is not possible

When return/exchange request is made for customized product such as hand-made shoes or accessories

When components of product (including free gift) have been used or lost

When buyer did not follow instructions included in product

As e-voucher products are immediately sent to your e-mail, returns/exchanges are not available. Please take note of this before purchase, and input your e-mail address correctly.

As Mobile Top-up products are directly reloaded on your cell phone number, returns/exchanges are not available. Please take note of this before purchase, and enter your cell phone number correctly.

For any inconvenience regarding Cancellation/Return/Exchange, please contact Customer Service at 03-2720 0000 and we will do our best to help you.

Notice

Please note that, direct transaction with the seller without using 11street payment service can cause problems such as; not receiving the product, receiving different product etc.

For sales products and contents registered by the seller, 11street run by Celcom Planet has no responsibility on any of the registered contents.

11street is an open marketplace operated by Celcom Planet Sdn. Bhd. – a joint venture between two established names Celcom Axiata Bhd. and SK Planet Ltd. Celcom Axiata is Malaysia’s premier and most experienced mobile telecommunications group and SK Planet owns Korea’s best e-commerce site, 11st.co.kr, a reliable and revolutionary e-commerce platform.