Common Topics

Where is eBill?

Students access eBill through the campus portal, AU Access.

Log on to AU Access
> click on the tiger i tab

Click on the eBill logo. No additional login is required.

Authorized users access eBill at http://ebill.auburn.edu or from the
AU
home page
- click on Students, then on "Money Matters" buttonat the bottom, then on "eBill (Student Billing)". Log in with your authorized user ID and password.

Can I have my bills mailed to me?

Effective July 2007, no billing statements will be printed or mailed for active students. When a new bill is available email notifications will be sent electronically
from eBill to the student and any Authorized Users established by
the student. Student bills will not be printed and mailed.

Features of eBill

eBill provides Auburn University students and their authorized
users with secure access to online student financial services. Use eBill to view
current due dates, account balances, and previous statements. Use eBill’s
secure and flexible options to pay student fees online (MasterCard, Visa, Discover, American Express, electronic check) and to schedule recurring automatic payments.

In accordance with the Auburn University student email policy,
students are responsible for checking their AU email in a timely fashion
and on a regular basis. Keep in mind that even if someone else is paying
the Student Financial Services bill, the student is ultimately responsible for the charges.
Please take steps to make eBill available to those who need access to
make payments and see statements, like parents or grandparents.

Who can access eBill?

All Auburn University students have access to eBill to
view their own student billing account information. eBill is available through the campus portal, AU Access. Students can give others permission to access
their eBill outside the campus portal by establishing them as Authorized Users.

How to establish an authorized user

Authorized users can view your account and pay your bills. They can
schedule and automate payments. You can add and remove authorized users.
You can see payments scheduled to your account by authorized users
but to protect the privacy of all users, you can't see each other's
bank account information.

Log in to eBill via AU Access

Click on Authorized Users.

Click the Add an Authorized User button.

Enter the Authorized User's email address:

Choose if you would like this Authorized User to
view your billing statement or payment history.

Click the Add User button to complete the process.

The authorized user you have specified will receive
an email notification which contains initial eBill
password and log in instructions. They will receive an email notification
(at the email address you specified) each time a new eBill is
available. That is the same email address they will use to log in to eBill.

To remove an Authorized User, click the Delete link to the right of their name. To make changes in the Authorized User's email address or access options, click the Update link.

Troubleshooting

I get a blank white page in eBill

Clear Cache (Temporary Internet Files)At this point please check eBill to see if your issue is resolved. If not, please continue checking eBill again after each step. If you need further assistance please contact the OIT HelpDesk, 844-4944.

Clear Cookies (Ensure Set To Accept Cookies)

Clear Certificates

Enable Javascript

Remove Spyware

Click on Start > Settings > Control Panel

Double-click on Add/Remove Programs

In the listing displayed, look for one of the following applications:

Commonname

Bearshare

Gator

NetZip

Download Demon

RealDownload

iMesh

newdotnew

Quick View Plus

Pop-up blockers

If you see any of these items, highlight it with your mouse and click the Remove button.

Reboot

Install/Run an Anti-Spyware Program.

Advanced Browser Settings

Review your Logon settings to ensure they are correct.

From Internet Explorer, click Tools > Internet Options.

Click the Security tab.

Click the Custom Level button.

Scroll down to User Authentication Logon options.

Select Prompt for username and password.

Click OK.

Click Yes.

Click OK.

Re-register the JavaScript DLL file
on a Windows PC

Go to: %SYSTEMROOT%\system32

Find the file: jscript.dll

Right-click the file and select Open With.

Choose Select the program from a list and click OK.

Choose Microsoft Register Server and click OK.

If the Microsoft Register Server is not listed click Browse…

Go to: %SYSTEMROOT%\system32

Find regsvr32.exe and click Open.

You should get a box displaying a succeeded message. Click OK.

You may need to restart IE and/or your PC for the changes to take effect.

If you are still having trouble viewing TigerMail, please contact the OIT HelpDesk and they will assist you in targeting the setting changes that you will need to make.

I forgot my PIN

I forgot my authorized user password

Make sure that your email address has been entered in the Email
Address field.

Click the View my Password Hint link.

If you prefer, you can also enter your email address and have
your actual password send to the email account associated with your
Authorized User account. You can do this by clicking the
Email
my Password
link.

Note: If you have not established a password hint and
do not remember your eBill password, you will need to ask your student
to delete you as an authorized user and add you again. This will generate
a new welcome email message from eBill. This message will contain
a new initial password.

Payments Troubleshooting

I made a payment but the amount due hasn't changed in eBill

You should receive an email confirmation for all payments.
Additionally, you can confirm a payment by clicking on
Payments
> Payment History
from the eBill menu.

The Statement Amount displayed on the first page of eBill will not
change when you make a payment. This display is a summary of your
current billing statement.

Payment History, on the other hand,
reflects payments in real time.
This information should
be updated immediately if the payment is made through eBill by 10:00
PM. Payments made after 10:00 PM will be reflected in your Payment
History on the following business day.

Feel free to contact the Bursar's
Office directly at bursar@auburn.edu if
additional verification is needed.

How can I make an online payment if I am not an authorized eBill user?

You don't have to log in to eBill to make an online
Bursar payment. You can use the Parent/Guest/Grandparent payment option
to make a Visa or Mastercard payment if you know your student's Social
Security number and birthday. This option does not allow you to view
the Bursar account summary, amount due, or other student information.

Payments to the Bursar's Office can also be made by mail, in person,
or by phone. Visit the Bursar's site at www.auburn.edu/bursar for
more information.

It doesn't look like my payment went through. How can I confirm?

You will receive an email confirmation for payments
made through eBill.

Confirm payment by viewing Payment History in eBill. Payment History
will be updated immediately if the payment is made through eBill by
10 pm. Payments made after 10 pm will be reflected in your Payment
History on the following business day.

Feel free to contact the Bursar's Office directly at bursar@auburn.edu if
additional verification is needed.