Pros: It's located close to the Fulton station, which gives you easy access to pretty much anywhere you'd want to go.

Cons:

6.0

Ted

Pleasant

Traveling as Couple

02-16-2018

Pros: Location is great

Cons: The room was small, the corridors are very narrow, and the lobby is crowded and too small

10.0

Verified Hotel Guest

Exceptional

Family with Young Children

02-16-2018

Pros: Very comfortable bed, clean, modern furnishings. Staff was friendly and accommodating. The room was not large, but not as tiny as some NYC hotel rooms. Room was quiet; we did not hear any noise from outside or from inside the hotel and slept great!

Cons: The a/c in the lobby and the restaurant was blasting and it was FREEZING inside (and not particularly hot outside, so totally unnecessary). Limited ability to control temp in the room; there was a digital thermostat but it really was just on or off.

10.0

Theresa

Exceptional

Family with Teens

02-16-2018

Pros: The staff was amazing! Probably the best hotel staff I've ever encountered in my travels. The rooms were exceptionally clean and well decorated. Everything I wanted to see was within walking distance and the subway was near by.

Cons: No

9.0

Ching Lin

Wonderful

Group Traveler

02-16-2018

Pros: The staff in the front desk was super friendly and considerate! Try their best to accommodate us!

Cons:

10.0

Verified Hotel Guest

Exceptional

Traveling as Couple

02-16-2018

Pros: Wonderful hotel. Staff was very nice and helpful. Room was very clean and comfortable.

Cons: My only complaint would be that there was no dresser in the room to put my clothes. There were some narrow shelves and a closet however. Not a deal breaker for the value of this hotel.

6.0

Verified Hotel Guest

Pleasant

Traveling as Couple

02-16-2018

Pros: Location good, close to subways. Staff helpful, comfy beds, and nice to have restaurant downstairs. It was adequate for our needs for a night but wouldn't choose to stay again. Old elevators, hallways and paint in need of upgrade. Room was too dark.

Cons: Rooms too dark and feel overused. Didn't feel this was up to the quality you would expect from a Thompson hotel. Nothing terribly wrong but nothing great either.

10.0

Donna

Exceptional

Family with Young Children

02-16-2018

Pros: It felt like home not a hotel

Cons: No

10.0

Verified Hotel Guest

Exceptional

Solo Traveler

02-16-2018

Pros: Staff was very friendly and helpful. Big surprise was how good the food and drinks were and very reasonable, especially at the popular happy hour.

Cons: Loud street noise one night from a moving truck parked in front of another business. Not the hotel's fault, but I'd try for a higher floor next time.

10.0

Verified Hotel Guest

Exceptional

Traveling as Couple

02-16-2018

Pros: The rooms are big for NYC standard, very modern and the staff is very polite.

Cons: The location is not terrible, but it's too dark and lonely outside after dark.

10.0

Verified Hotel Guest

Exceptional

Traveling as Couple

02-16-2018

Pros: The staff was excellent. Very friendly, helpful, and genuinely concerned about our satisfaction with our stay. They are role models for excellent customer service.

Cons:

10.0

John

Exceptional

Solo Traveler

02-16-2018

Pros: How quaint it was

Cons: It was a little difficult to find.

10.0

Johnson

Exceptional

Traveling as Couple

02-16-2018

Pros: Service, character, design were perfect for us.

Cons:

10.0

Verified Hotel Guest

Exceptional

Traveling as Couple

02-16-2018

Pros: Boutique hotel in the financial district, walking distance to the 9-11 Museum and Memorial - a must visit for every American. The staff were wonderful. When they found out it was our anniversary, they upgraded our room and sent up a bottle of champagne.

Cons: Liked everything about this hotel.

8.0

Verified Hotel Guest

Very Good

Traveling as Couple

02-16-2018

Pros: Fancy but not necessarily stuff I value. Location was perfect!

Cons:

10.0

Paul

Exceptional

young couple

02-14-2018

Exceptional

Pros: Good price, excellent restaurant on site, clean, modern room, great shower. Staff arranged reservations at a restaurant.

Cons:

10.0

Tim

Exceptional

solo traveller

02-10-2018

Exceptional

Pros:

Cons:

10.0

Zach

Exceptional

solo traveller

02-08-2018

Exceptional

Pros:

Cons:

10.0

Dina

Exceptional

young couple

02-07-2018

Exceptional

Pros:

Cons:

10.0

Jennie

Exceptional

solo traveller

02-05-2018

Another pleasant stay

Pros: Modern design, friendly staff and affordable rate. I landed early via redeye on a Saturday and they were able to accommodate early check-in at 11am plus a late check-out for a one night stay. The restaurant is also worth a visit. It's my second stay at Gild and will come back again.

Cons:

9.6

Natalie

Exceptional

young couple

01-30-2018

I really enjoyed our stay...

Pros: The pillows and bed were very comfy and the room smelled awesome. The decor of the room and lobby was very unique and the hotel was located close to the subway so navigation throughout the city was very easy with the subway.

Cons: The partially clear bathroom doors made privacy an issue.

8.8

Camelia

Excellent

review category group of friends

01-29-2018

Overall good stay.

Pros: The decor is very nice

Cons: No free drinking water in room

9.6

Ramon

Exceptional

solo traveller

01-26-2018

Exceptional

Pros:

Cons:

10.0

Anonymous

Exceptional

mature couple

01-24-2018

Exceptional

Pros:

Cons:

9.2

Justin

Wonderful

young couple

01-23-2018

Superb

Pros:

Cons:

10.0

Anonymous

Exceptional

mature couple

01-22-2018

Exceptional

Pros:

Cons:

9.2

Kevin

Wonderful

young couple

01-20-2018

Great hotel, little different from...

Pros: Fourth or fifth stay at this hotel. Good size room and bed for NYC, staff very helpful and friendly. Quiet location.

Cons: Only a slight issue, but the walls must be quite thin as you could hear conversations and the TV from the adjacent room. Wasn’t too much of an issue during our stay, but if you had louder than average neighbours it could become annoying.
We’ve travelled to NYC over a dozen times and stayed in this hotel or the local area maybe half of the time. This means we’re familar with the neighbourhood, but a first time visitor may struggle to find their way around the financial district.

10.0

Mike

Exceptional

review category group of friends

01-19-2018

Excellent boutique hotel with a...

Pros: Great small boutique hotel with lots of character and personality. Friendly and approachable staff and a great bar/restaurant. If your bored with mainstream corporate hotels this will not disappoint. Quirky, comfortable and good attention to detail.

Cons: Would always prefer a step in shower cubicle not a bath with shower but otherwise all good.

10.0

Cary

Exceptional

solo traveller

01-18-2018

Exceptional

Pros:

Cons:

10.0

Bonnie

Exceptional

review category group of friends

01-18-2018

Exceptional

Pros:

Cons:

4.6

Eatenbybedbugs

Disappointing

young couple

01-18-2018

Bed bugs! Stay away!

Pros: Timely email response

Cons: Bed bugs. Got bitten and still suffer from it 2 weeks later

10.0

Anonymous

Exceptional

solo traveller

01-17-2018

Exceptional

Pros: Great bed. Sharply decorated room. Very clean. And the staff made me feel welcome every time that I entered.

Cons: Walls are on the thin side.

7.5

Anonymous

Good

mature couple

01-17-2018

Good

Pros:

Cons:

7.5

Anonymous

Good

mature couple

01-17-2018

Good

Pros:

Cons:

7.5

Anonymous

Good

mature couple

01-11-2018

Good

Pros:

Cons:

9.2

Anonymous

Wonderful

young couple

01-09-2018

Superb

Pros: The most comfortable bed that I have ever slept. The room was very clean. Very nice staff. Amazing location. Would totally recommend.

Cons: The rooms are not so big but ok for NY standards. The only drawback of the rooms was that it was quite dark even in the day.

10.0

Anonymous

Exceptional

mature couple

01-09-2018

Exceptional

Pros:

Cons:

10.0

Flavia

Exceptional

solo traveller

01-08-2018

Exceptional

Pros: Loved the intimacy kit! I called this my Mr Grey Hotel :)

Cons:

10.0

Ian

Exceptional

solo traveller

01-05-2018

Exceptional

Pros: Everything was amazing during my stay, staff were great and the room was very well kept. Location was convenient to most of the stuff I was interested in doing.

Cons:

7.5

Lydia

Good

young couple

01-03-2018

Pretty good.

Pros: Good Location, friendly staff, comfortable for the most part.

Cons: Our shower took 30 mins to heat up, I felt bad about the waste of water. It also sometimes didn’t get past luke warm.

Pros: Good location, easy access to public transport, also quite easy to get a taxi. The room is clean and the fit-out is good.

Cons: The heating system is very old and noisy, can't meet the heating demand when it's very cold at night. The sound insulation is poor as well, you can hear people talking in the corridor and in the adjacent room.

10.0

Anonymous

Exceptional

solo traveller

01-02-2018

Exceptional

Pros: I had a great experience. Upon arrival, I was given an upgrade. I loved the room! I would definitely stay here again!

Cons:

7.1

Michael

Good

young couple

01-01-2018

Good

Pros:

Cons: No coffee or microwave in room

10.0

Viktor

Exceptional

young couple

01-01-2018

A wonderful hotel, feels like...

Pros: We were there for five nights during the Christmas holidays. The bed was extremely comfortable and the room cozy. The staff was wonderful and very helpful. The wi-fi worked great. I highly recommend this hotel for people interested in exploring downtown Manhatten.