RESERVATION TERMS & CONDITIONS (CANCELLATION & PAYMENT POLICY)
===============================
All rates are quoted subject to availability and alteration. All discounted
rates quoted are limited offers and may be subject to a minimum nights stay.

While every effort has been made to ensure the accuracy of all information.
The The Whistledown Hotel does not accept liability for any errors or omissions
and reserves the right to change information.

The Whistledown Hotel is an extremely popular venue for weddings, celebrations and other events which are held in the hotel suites most Fridays and Saturdays throughout the year. These functions may cause noise as guests are both resident and non-resident and although the hotel endeavours to keep this to a minimum it may not be possible on all occasions.

Should you wish to cancel a reservation prior to arrival, the The Whistledown Hotel
has a strict policy of 48 hours notice. In the event of the The Whistledown Hotel
not being notified of a cancellation the first night's
accommodation will automatically be charged to your credit card.
Booking deposit is taken at the time of booking and this is non-refundable.

Please phone or email The Whistledown Hotel in order to advise cancellation of your reservation. For any special requests please do not hesitate to contact us.

PLEASE READ CAREFULLY

Reservation & Payment Policy

Check In-Check In time is from 3pm on the day of arrival.
We require Photographic Identification upon Check In.

Check Out.
-Check Out on time is by 11am on the day of departure

Bookings cancellation policy

For all bookings:

When you book we will ask you for a credit card / debit card number and expiry date to secure the booking. Credit/debit cards are checked for validity. We will only use this card in the event of a late cancellation. We require your card details to guarantee your booking. We will give you a reference number and send confirmation.

Policy for a booking of 1-2 rooms The cancellation notice is 24 hours prior to the date of arrival, otherwise a full nights charge will apply as compensation for loss.

Policy for a booking of 3-10 rooms The hotel will accept your cancellation without penalty up to 7 days before your arrival. This is defined as being before 2pm (the hotels check-in time) 7 days before you are due to stay.

Policy for a booking of 10-23 rooms The hotel will accept your cancellation without penalty up to 21 days before your arrival. This is defined as being before 2pm (the hotels check-in time) 21 days before you are due to stay.

What if you have to cancel?
In the event you cancel your booking inside the cancellation period we will attempt to fill your room If your room cannot be filled, the hotel will debit your card with the cost of one nights stay.Your notice of cancellation will only be effective when it is received by our Reservations Manager, at which time you will be given a cancellation number relating to the date and time of your call. This is important and must be kept by you as it is your record that a cancellation has been made and recorded.

Accommodation for Wedding Guests

For all Bridal couples we recommend that on initial booking you block book a number of rooms and provide us with a room allocation list 6 weeks prior to your wedding.

All Group Bookings

A rooming list is required for all group bookings 4 weeks prior to your reservation.

Damage
In the unlikely event of any damage being done to the hotel or property, unresolved, we reserve the right to charge the person/organisation responsible for the booking.

Payment Policy - PLEASE READ CAREFULLY

ACCEPTED PAYMENT OPTIONS: – On Check-in guests will be asked to specify which payment method they will provide.

Credit Cards: Guests wishing to pay with a Visa Credit, Mastercard or Amex card will be required to present same at check-in for pre-authorisation with your bank. This means that funds are reserved and guaranteed by your bank for completion on your departure. You will be asked to present your card again at check-out and only then will the payment be made by your bank.

Other Payment Cards: Guests wishing to pay with Visa Debit, Maestro or Laser cards will be required to pay in full on check-in as pre-authorisation is not a guaranteed payment option on this type of payment card.

Cheques: As cheques are not a guaranteed method of payment, regrettably therefore The Whistledown Hotel will not accept same under any circumstances.
Bookings cancellation policy

For all bookings:

When you book we will ask you for a credit card / debit card number and expiry date to secure the booking. Credit/debit cards are checked for validity. We will only use this card in the event of a late cancellation. We require your card details to guarantee your booking. We will give you a reference number and send confirmation.

Policy for a booking of 1-2 rooms The cancellation notice is 24 hours prior to the date of arrival, otherwise a full nights charge will apply as compensation for loss.

Policy for a booking of 3-10 rooms The hotel will accept your cancellation without penalty up to 7 days before your arrival. This is defined as being before 2pm (the hotels check-in time) 7 days before you are due to stay.

Policy for a booking of 10-23 rooms The hotel will accept your cancellation without penalty up to 21 days before your arrival. This is defined as being before 2pm (the hotels check-in time) 21 days before you are due to stay.

What if you have to cancel?
In the event you cancel your booking inside the cancellation period we will attempt to fill your room If your room cannot be filled, the hotel will debit your card with the cost of one nights stay.Your notice of cancellation will only be effective when it is received by our Reservations Manager, at which time you will be given a cancellation number relating to the date and time of your call. This is important and must be kept by you as it is your record that a cancellation has been made and recorded.