TripAdvisor Traveler Rating:

3.05Cleanliness

2.05Location

3.05Rooms

3.05Service

3.05SleepQuality

3.05Value

3.05

“Less than Average”

May 22, 2014Sarn F, Plano, Texas

Our trip to San Antonio was a celebratory one - Law School Graduation. Need a hotel on I35, not too far away from my Graduate and decent distance from University.
I made reservations for two rooms. All Queen size beds standardized across the board. Room was decent enough at $70.00/night [tax included]. It was cleaned and tidy. That night, our air conditioner did not work. My other room's shower was not functioning at a100%. Two items that we all deemed essential in hotel rooms. Rooms come with a safe deposit box [that is really not necessary] but it did not have a small refrigerator which is a necessity. One other thing, this Microtel Inn & Suites location is situation close to a railroad. Yes, we hear trains.
I would give this hotel the following:
C for location
B+ for room cleanliness
C- for air conditioning not fully working in one room and shower broken in the other.

Read management response to this review.

Management response from HospitalityMgr, Manager

Dear Valued Guest,
Thank you for taking the time out of your schedule to review our hotel regarding your recent stay at our hotel.Please know that your feedback is extremely valuable to us and we will utilize your response by continuing to focus on making each and every guest experience the best it can be. We are glad you enjoyed our pillow top beds. Customer service is something we strive for all the time. We hope to be of service to you in the future. We know you have a choice and we are glad you chose us. Again, thank you for reviewing our property and if we can be of assistance to you, don't hesitate to contact us.
-The Management Team of Microtel Inn & Suites by Wyndham
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