Texturz's Policies

Introduction

PLEASE read item descriptions carefully for what is included in the sale. For example, I may photograph pendants with different sterling chains to show variety, but pendants generally ship with neck cords, not sterling chains.
Colors in photos cannot be guaranteed 100% accurate. I photograph pieces under natural daylight without the use of filters and I try to illustrate the actual color as closely as possible but, particularly with silver and other highly reflective metals, images may record various reflections. Read the description carefully for my take on each item's appearance to the naked eye - and feel free to email me for my opinion of an item's color if color is your primary reason for purchasing any item.
Just as your hair color will change over your lifetime, an oxidized patina applied to some items in my shop can't be expected to remain unchanged forever - even where I state that they have been coated with a protective sealant. Presuming that you wear the piece, eventually the protective coating will wear off which will allow the piece to oxidize naturally. Of course, many items can be re-oxidized (exact color reproduction isn't possible with these chemical reactions) and recoated. Conversely if you see a piece you like but prefer a different (or no) patina, I am happy to oblige - although there may be an additional cost to alter the finish.
If you have any questions whatsoever, please do not hesitate to ask.

Payment Policy

Credit cards and PayPal accepted. Payment due within 24 hours of sale or transaction will be canceled.
PLEASE NOTE: You can use your credit card via PayPal even if you don't have a PayPal account.

Shipping Policy

Shipping both domestically and internationally is by U.S. Postal Service First Class mail.

Refund & Exchange Policy

I want you to be happy with your purchase. Don't hesitate to contact me if you are less than delighted.
All sales are final; however I will refund your purchase price of the item only (excluding all shipping/insurance charges) provided that you contact me within three days of attempted delivery or having received the item - and that the item is returned insured (at your expense) in its original undamaged condition.

Other Policies

Your piece will be shipped in a small box for protection - not in a bubble envelope. This does increase shipping cost somewhat, but provides better protection in transit.
I do not charge handling and/or packing charges. I don't profit from shipping charges and will refund your postage overpayment when that exceeds US$1.
FOREIGN BUYERS: PLESE NOTE THAT ANY IMPORT, POSTAL, VAT, OR OTHER FEES CHARGED BY YOUR COUNTRY'S POSTAL, CUSTOMS, IMPORT OR OTHER AGENCY ARE YOUR SOLE RESPONSIBILITY.
IF YOU HAVE NO PRIOR EXPERIENCE RECEIVING SHIPMENTS OF MERCHANDISE FROM THE U.S.A, BEFORE PLACING YOUR ORDER YOU SHOULD CHECK WITH THE APPROPRIATE LOCAL OFFICE/AUTHORITIES AS TO WHAT, IF ANY, FEES OR CHARGES THEY WILL ASSESS ON YOUR PARCEL.