By continuing to browse and use this website you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern Jaderick Ltd t/a Artificial Grass Trader's relationship with you in relation to this website.

The term "Artificial Grass Trader" "artificialgrasstrader.co.uk" "ARTTRA" or "us" or "we" refer to the owner of the website whose registered office is 20 - 22 Wenlock Road, London, N1 7GU. The term "you" or "your" refer to the user or viewer of this website.

The use of this website is subject to the following terms of :-

The content of the pages of this site is for your general information and use only. It is subject to change without any notice.

Neither us nor any other third party provide any warranty or guarantee whatsoever as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may at times contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.

Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable in any way. It shall be your own responsibility to ensure that any products, services or information available through this website meets your specific requirements.

This website contains material which is owned by or licensed to us. This material may be, but is not limited to, the design, layout, look, appearance, text font and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.

All trademarks logos reproduced in this website, which are not our property, or licensed to the operator, may be acknowledged on the website.

Unauthorised use of this site may give to a claim for damages and/or may be a criminal offence.

As stated in our Privacy Policy, from time to time this website may include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse that particular website. We have no responsibilities for the contents of those linked websites.

You may not create a link to this website from any other site or document without a written permission from us prior to that.

Your use of this website and any dispute arising out of such use of this site is subject to the laws of England and Wales.

INSTALLATIONS & PRODUCT WARRANTY

Covering the usability of the turf surface, use characteristics, suitability of installation and remedies. ARTTRA Grass covers you with a 3 months installations warranty with our installers from the date of installation.

In the event of finding any issues or faults with the installation, the first thing to do is to contact us via email to info@artificialgrasstrader.co.uk and you may be asked to take some photographs of the affected area or areas. In most cases a member of our team may arrange a visit to investigate it. A charge may be incurred by the customer if we are required to carry out any repairs, investigating or removal.

We do not guarantee against any natural growth of weeds, movement of the soil underneath the sub-base nor any untreaded stump that nature brings up underneath the grass after installation.

We use a weed suppressing membrane during installation but this does not guarantee that any strong weeds may not try to push its way up.

ARTTRA Artificial Grass has a seven, eight and ten year guarantee on:

Abnormal wastage symptoms

Durability against weather influences such as UV radiation, temperature, humidity, rot and mould

Water permeability

The guarantee coverage will commence on the date of completion of the installation and continues from that date. Emphatically excluded are all damages caused directly or indirectly by factors that are out of the responsibility and influence of ARTTRA Grass.

The guarantee is only valid as to defects caused by the use and/or processing of materials.

No damages and defects are guaranteed when caused by:

Using the surface for other aims than a normal garden application.

The use of bbq or other equipment (like tools) that cause the turf to melt or be damaged.

The claim to the guarantee can only be made in relation to defects of materials and the turf construction of the artificial grass surface and will never go beyond repairs or replacements or removal of parts of or the artificial grass surface and this exclusively to be judged by.

The claim shall never exceed the original sales price of the materials, excluding costs of removal/installation provided by ARTTRA Grass. When replacement of parts of the artificial grass or of the complete surface will take place, same will be done against calculation of a reasonable indemnification for the use since the date of delivery and/or installation and will be adjusted by mutual agreement.

In case of a warranty claim, ARTTRA Grass must be informed within 2 weeks after a claim has been filed. This should be done by means of email to info@artificialgrasstrader.co.uk or registered post letter to ARTTRA Grass trading address which can be found on our Contact Us page on www.artificialgrasstrader.co.uk - The claim to the guarantee expires without a previous written consent from ARTTRA Grass, one has proceeded to a repair and/or replacement.

Products with 7 year warranty: Arttra, Dorchester, Grosvenor, Cavendish, London Events, London West, London East, London North, London South, Hot Grass, Summer Lawn and Spring Grass.

Products with 8 year warranty: Highgate, Highbury, Hendon and Hampstead.