Posts by jessengatai

You just need to change the settings in your customiser to that of the demo you want. Please note, I’ve changed the support status of my items to not supported because I work full time these days. I do periodically check my comments though, so just leave a comment on the item page rather than posting on the general forums. It was a lucky coincidence I saw this

I don’t really keep up to date with computer specs any more and I don’t know the resource requirements for after-effects… but in my opinion everything looks good except maybe that onboard graphics card. If after-effects is intensive visually / graphically (again I have no idea).. I would be bumping the card up to the Iris Pro.. or looking at a 3rd party card from Nvidia or ATI (if this isn’t for a laptop). Doubley so if you have a retina screen.

You might also want to get faster hard drive but it’s not as important, it just means slower read and write times. If you’re processing large video files however, even small increases in hard drive speed will be worth the money. Maybe go for a smaller drive but faster (like a flash drive).

jonathan01 said
Again, updates will always be available regardless of a support package. Updates are available as long as the item is for sale here to all buyers. No support pack is required for updates. I can’t state it any clearer unfortunately.

crelegant said
Updates will be received as long as support pack is active. If it expires, there won’t be any updates and support from author. You need to renew the support pack to receive updates and author support. This is what I understood from these support thing. Correct me if I am thinking wrong.

Allow me to correct you

Updates and support packs are in NO way related. Meaning all buyers will have access to re-download the latest version of the item that they have purchased (as they currently do) – regardless of their support pack status. The support pack is for support and support only.

Im not sure where this confusion keeps coming from.

crelegant said
What’s the use of this support package then? I just don’t get it.

Exactly, there is no point to this… aside from all the negative ones that many authors have already pointed out.

ThemeBeans said
I don’t want to opt-out of support (who want’s that nasty badge saying we don’t support our items – when in reality “why wouldn’t we”)... but give us the option to opt-out of the extended option.

I don’t want to be contracted into selling an item on ThemeForest for 1 year after the last purchase date of an extended support pack (btw that I barely made anything off of). Basically if I ever wanted to remove an item here, I’d have to say I don’t support it for a whole year, THEN I can take it off the marketplace, to put it elsewhere, give it away, etc.

Ironically, who will want to buy a product that’s been presumably “unsupported” for the last year?

See where I’m coming from here? You’re catching us authors in a net to keep us here on Envato Market (and away from rising competitors) OR to revoke our exclusivity – so that you make even more $ off of us.

hogash said1) Is there a dispute policy? How are the disputes going to be handled? Will the authors have a proper “Author / Envato” communication channel to discuss concerns or direct Envato Support?

From what has been clarified here, there won’t be such a channel. Support will still go through the regular envato support / ticketing system.

hogash said2) Not enabling support for an item, will that item have a “NOT Supported” badge, or the “supported item” badge only applies for support enabled items?

Items that are not supported will have a badge stating that you do not provide support on this item. Also if you do provide support outside of Envato’s support system, you will be forbidden to use wording like “free support” on the item page, as it will confuse the buyer.

hogash said3) Is there any official support “board” tool in development? Should we have any expectations for the next 3-6 months for such tool?

I would also like a response on this. But from what I can gather so far, the official response has been ‘we will continue to improve the comments system and closely monitor the situation’. So I don’t expect such a tool to be in development.

hogash said4) What is considered “abuse” in terms of the already added support tools.
For example, will a “one month vacation” be considered an abuse. I know it affects direct author reputation (and it’s obvious it’s quite a long vacation ) but i’m just asking if Envato will get involved with “penalties” for such long time unsupported items.

Good question! many authors would like a response on this.

hogash said5) Is there any plan to disable the contact form? Or to add a custom text or a statement that support is offered through different channels.
Disabling this, or adding custom message or even a dropdown with “message type” could help us a lot to establish proper support channel.

Andrew has stated in this thread that the contact form (and all other points of contact) will NOT be disabled to users outside their support window. However, emails via your profile, comments left by buyers / potential buyers and the API will be updated to show if they are inside or outside of their support window. Andrew also said authors will reserve the right to tell people outside of the support window to purchase a support pack… I won’t go into how frustrating this is.

Regarding “Or to add a custom text or a statement that support is offered through different channels.” – Andrew has made clear that you will not be able to advertise 3rd party support IF you’re opting out of support. If you are opting-in advertising 3rd party support sites is 100% okay.

Although my responses are in now way official, I have been monitoring this thread closely