I have been behind the scenes at this store, and it is VERY horrible. I feel so bad for the animals that stay there... they have small cages with hardly any walking room. If you sign up to have your pets run around, they don't do it. They keep them in the cages. The only time they leave the cage is twice a day when they're walked down 2 flights of stairs to another cage where they pee on a floor that is already cover... view moreed in other dog's pee. It is disgusting. Although they clean the bathroom floor after their round of dogs each time, it's still nasty. They also only have one person working at a time. So, the door is always locked since someone can't be in two places at once. So, hopefully you have a cell phone on you when you get there, or you are SOL and you will be standing out there until someone comes down, which could be for up to an hour. It is badly managed. I am very honest when I say all of this.

This ""groomer"" has put my wife and I through a living hell. We dropped our cat off to get a simple bath. They said it would be 4 hrs and then he could be picked up. 4 hours later they called my wife to ask if she could come help find him! After attempting to bath him in a room full of barking dogs they mishandled him and he escaped. It turns out there was an electrical junction box near the floor that not properly ... view morecovered. He plunged through the hole in the drywall and has been missing for 4 days now. I could say so many things after dealing with these people since then but I will simply say DO NOT ever even consider taking your pets to these people. They are negligent, unprofessional, have no sense of urgency in finding our cat and worst of all the owner has been nothing but absolutely rude, uncaring and almost completely absent from our current nightmare. DO NOT PATRONIZE CITY PET CENTER. We may never get our boy back and it is ALL their fault

My dog had a great memorial day weekend at City Pet. Totally guilt free for me.....it's so nice to be able to drop him off and not worry. The girls posted some nice photos on their facebook page of all the dogs playing, so I was able to see how much fun he was having. Plus, he got a nice bath and came home fluffy and handsome. Looking forward to staying again next month!

Huge thanks to Melissa for the best grooming job ever. I have tried out many places in the area and while my dog has always looked OK it just wasn't super impressive. Melissa did an amazing job, though. The place is very clean and inviting and all staff super friedly and helpful. It is a bit of a drive for me, but totally worth it....we will be using city pet center fr all our grooming services from now on.

When my family has to travel we usually have our dog stay with friend. This year no one was available and I had to look at other options. I choose city pet center because of the good reviews and affordable cost. I wasn't disappointed. My dog came home to me smelling great and fairly happy. Because dog's love their owner's so much, kennels are hard on the animals. Thanks, CPC for making things easier for my dog.

The customer service here just can't be beat. We met with Karen at check-in and she was so helpful, explaining what would go on each day with our pets. We felt very comfortable leaving them, no worries at all. Picked them up this morning and they had clearly been very well cared for. I didn't get the girl's name that checked us out, but she was very nice as well. The dogs seemed well bonded with her, so they had... view more obviously spent plenty of time playing and being social with the staff.

Mudge and Lily enjoyed their daycare and spa day so much! The city pet center staff are a great bunch of girls, so friendly and helpful. This is such a fun place where the dogs can play together and just have a great time. An excellent option for those who work long hours and don't want to leave the dogs cooped up inside all day or just for a short visit on those days when the weather is too yucky for the dog park... view more. I wish we had discovered doggie daycare sooner!

Left my pup at city pet center for the day because I had a coupon to try daycare for free. She had an awesome time, was well cared for and loved while I was gone, and we will be back for sure!! Also got a nice bath for a very reasonable price.