HappyFox prides itself on offering the power and flexibility to support a wide range of businesses around the globe. Let’s take a look at their features to find out if the HappyFox help desk software is a good choice for…

CREATE TICKETS

(Communication Channels)

Via email: Yes

Via web interface: Yes, via a login desk ticket submission form.

Via social channels: Yes, via 3rd party integration.

Via phone: Yes, this is available on some plans through 3rd party integration.

Via chat: Yes, this is available via 3rd party integration with some plans.

CUSTOMER SELF-SERVICE/COMMUNITY

FAQ: Yes.

Multi brand helpdesk support (FAQ/Knowledgebase separate for each product): Yes. You can do this for up to 10 brands, depending on which plan you select.

Widget embedding for FAQ, Ticket, Chat: Yes, you can create a contact widget on any page of your website. HappyFox offers this feature as a tabbed widget.

Here’s an example of what it looks like:

Video Player

00:00

00:07

Notice that it’s very clearly labeled as “help,” which makes it intuitive and user friendly.

DATA FILTER/ CUSTOMER POINT ON POINT TRACKING

External support: presales questions -potential buyers: Yes.

Internal support (Ability to pass user data from inside app along with ticket to track which products customer has purchased or used to provide timely and correct support and advanced sales funnel): Yes, this feature is available, although we didn’t test it.

PLATFORM

Web: Yes

Mobile app: Yes, for Android, Windows and IOS.

Voice (call center): Yes, this is available on select plans via 3rd party integration.

STAFF

Multiple agents: Yes, and there is a cost per agent. See the pricing information just a bit later for more information.

Private FAQ/knowledge base for internal use: Yes

Agent performance tracking: Yes

Private notes/ chat between agents: Yes

Agent rating/ Customer satisfaction survey: Yes

HELP DESK REPORTING AND ANALYTICS

Tag, tracking: Yes, and this can be automated as well.

Automation rules: Yes. HappyFox has what it calls “Smart Rules,” which results in the software automatically taking specific actions based on predefined conditions.

For example, you can set up HappyFox to trigger notifications whenever a ticket hasn’t been answered or resolved within a set period of time.

Another example: you can have HappyFox assign a ticket to a specific agent, depending on conditions such as what type of help the prospect is seeking.

OTHER FEATURES, USABILITY, PRICE

Remote control: Yes, your agents can gain remote access to your end user’s computer through the LogMeIn third-party app. However, this feature is only available with select plans.

Integration: Yes, you can integrate HappyFox with many third-party apps. Take note, however, that app integration depends on which plan you select.

For example, the basic plan lets you integrate social media, live chat and other features. However, you’ll need to upgrade to different plan if you’re interested in features such as phone integration or the ability to access a customer’s desktop remotely.

Ease of use: HappyFox has an interesting layout compared to some competitors. However, it is easy to set up and use.

Price: As always, pricing varies according to the plan you select. It starts at $19 per month per staff (agent), and goes up to $79 per month per agent. The price varies according to plan, as well as whether you are paying monthly or annually.

Who can use it: This help desk is suitable for small, medium and large businesses. Indeed, HappyFox has many well-known clients such as Warner Brothers, Lowe’s home improvement stores, the YWCA, Sennheiser and many more.

PROS:

What we really like about HappyFox is that it’s feature-rich, easy to use, and has a fun interface.

That makes it a good choice, because it’s powerful enough for your business, yet it’s also easy for your agents to learn how to use it.

CONS:

The biggest downside of HappyFox is that it can get expensive once you start adding more agents and apps. So when you start comparing pricing, be sure you take into consideration exactly what you’ll need in terms of agents and apps so that you can get an accurate idea of the price.

Secondly, the other downside is that the widget format would be designed a little better. That’s not a deal breaker, but you’ll want to look at it to see if it meets your expectations.

So is HappyFox right for you? Happy Fox has a free trial available and if you’d like to learn more about HappyFox, the practical help desk and customer support software solution, check them out by clicking the button below.

Nam Tran has two great passions in life : software experimental and Japanese Kit-Kat bars. She enjoys living life the fullest, which includes eating lots of exotic and spicy foods, none of which she likes to cook herself.

Testimonials

Unbelievable results

It seemed too good to be true. Set up Post Gopher, put it on your posts, and build your email list. I was averaging 9 sign ups a month. Well, it couldn’t HURT, right? I installed it just as the ‘summer slump’ hit, figuring I could work out out any bugs during the time when… “Unbelievable results”

Solid Killer Promotions Year After Year

I’ve worked with Promote Labs now for over 11 years. Year after year Jeremy and Simon have landed at the top of my leaderboards for Internet Marketing products with a strong emphasis on Video Marketing. These are VERY competitive leaderboards with sales hitting both six and seven figures. The additional effort that they put into… “Solid Killer Promotions Year After Year”

Awesome Support

My support questions were answered promptly and thoroughly. I love Landing Page Monkey and how easy it is to use. It has an abundance of options giving me the ability to create unique and fabulous looking landing pages. Thanks for a great product! Krystalya Marie’

Finally The Perfect Solution Made Affordable

I have tried just about every membership platform out there. The are either buggy, cumbersome or WAY too expensive – especially if you are just getting started. ProductDyno fills a much needed void. It’s easy affordable and they have thought of everything. This thing has so many integrations and features you might think you are… “Finally The Perfect Solution Made Affordable”

Post Gopher is growing my list on autopilot!

I recently bought PostGopher and have now installed it on 2 websites. It adds a button to each blog post offering a PDF of the post for which visitors have to give me their name and email. It automatically provides a Call to Action to each and every one of my blog posts, even those… “Post Gopher is growing my list on autopilot!”

Product Protection is ProductDyno

I have worked with several other product protection and delivery systems, and have had to code my own fixes time and time again, or worse yet have my valuable assets exposed! ProductDyno comes out of the box ready to secure and support your products and customers, wither it be an information product, a SaaS product,… “Product Protection is ProductDyno”

The EASIEST Way To Build Your Email List Auto-Magically!

I am seriously in LOVE with Post Gopher! It has increased my email list optins in a BIG way with NO extra work on my part. If you’re a blogger, you NEED Post Gopher – it doesn’t make sense to blog without it. Just set it… and forget it – let Post Gopher do all… “The EASIEST Way To Build Your Email List Auto-Magically!”

Good Things Come To Those That Wait!

I have a few criteria that I am picky about when it comes to a membership platform. Obviously protecting your content is priority, but the membership setup must be simple, and the members page has to look professional. I have tried several membership plugins, scripts, and cloud platforms over the years and I have finally… “Good Things Come To Those That Wait!”

Protecting Your Hard Work Is Important

As a software developer protecting your hard work is an important aspect of selling digital products. You want a licensing system that does what you need, is flexible and not get in your way. ProductDyno does that and more. Other licensing systems make you jump through hoops integrating their services, not so with ProductDyno, it… “Protecting Your Hard Work Is Important”

John Merrick

Connectly, IM Wealth Builders Ltd

I Love PostGopher!

I love PostGopher, what a great and innovative way to not only engage your readers but turn them in to active subscribers. We have a ton of powerful content that is incredibly detailed and with one click you have INSTANT lead-magnets that your readers LOVE. Grab this and put it on your blog now!

This is the PERFECT Tool for Any BLOG!

Post Gopher has really helped grow my email list as well as driving more traffic back to my food and travel blog at TastefulVenture.com. This is the perfect tool for any blog! When someone downloads the PDF from your blog post to their computer, they have the option to go back at anytime and read… “This is the PERFECT Tool for Any BLOG!”

Solid Tool That’s Going to Help Tons

After reviewing I’m happy to say that this is a solid, high-value tool that’s going to actually make a big difference in your business… unlike ‘hype’ tools that have been launched and will stop being updated after a few months. Make sure to take advantage of this generous discount & offer before the price rises.

All We Have to Say Now is WOW!

After paying a professional $1000 to split test our first product launch, we knew the practice was a solid investment as our sales increased dramatically. But for our recent Keyword Supremacy launch, we decided to test out Split Test monkey to see if we could somehow pull off split testing our live traffic ourselves and… “All We Have to Say Now is WOW!”

19.43% List Conversions and $4985 in Revenue?

During my beta tests with Split Test Monkey, I found it simplifies things to make it easier to setup and fast without all the complex features. I ran a list building campaign with cold YouTube Video SEO traffic for 16 days. I expected conversions at 4-10% or much lower because people didn’t know me. I tested two… “19.43% List Conversions and $4985 in Revenue?”

Split Test Monkey is One of the Most Powerful & Easy to Use Tools for Split Testing!

I used to spend $100s a month on over bloated split-testing tools and I have to say Split Test Monkey is one of the most powerful and easy to use tools out there for split testing not just URLS but elements on the page too. I love it and highly recommend it.

31.9%, 66.3% & 70.1% More Conversions!

Those are the results from just 3 of the split tests I was able to run in a recent launch thanks to Split Test Monkey! There are some tools that are simply indispensable to my business, Split Testing is one of those things, but I’ve not found one that would do everything I want, and… “31.9%, 66.3% & 70.1% More Conversions!”

Fun Split Testing – Are You Serious?

Yeah, I’m serious. I remember the days of split testing – you installed a php script, you had to put weird variables in your sales page. Make a mistake and you were snookered. Then of course trying to understand the stats meant getting men in white coats to look at it. The guys at Promote… “Fun Split Testing – Are You Serious?”

26% Increase With 2 Minutes Work…

Split Test Monkey isn’t the first testing software I’ve used, but I think it might just be the easiest and fastest to get working. In less than two minutes I setup my first test which is already showing a 26% increase in conversions. It’s easy to use and it makes me more money. What’s not… “26% Increase With 2 Minutes Work…”

I Made My First Sale From JvZoo… Thanks To Commission Gorilla.

Hello, Vijay here from India. I been working as a Internet Marketing affiliate. I struggled a lot for getting sales for me. But, Once i saw this “Commission Gorilla” Bonus Page Builder, It changed my entire life. Now i am getting sales like a “PRO” EveryDay. Thanks to “PROMOTE LABS”. I always looking to use… “I Made My First Sale From JvZoo… Thanks To Commission Gorilla.”

Legal & Information

All trademarks and logos are the property of their respective owners. This site and the products/services offered are not associated, affiliated or endorsed by any business listed on this site nor have they been reviewed tested or certified by any other company.