Knowledge Management in Organizations

A critical introduction

Donald Hislop, Rachelle Bosua, and Remko Helms

A comprehensive, multi-perspective approach to knowledge management, which explores how knowledge is effectively managed within the organizations in which we work.

A truly international approach is characterized by a diverse range of examples and case studies that examine the application of knowledge management in practice.

'Time to Reflect' boxes, review and discussion questions, and a question or activity to accompany every illustration and case study ensure students develop critical thinking skills and a reflective approach.

New to this Edition:

Two new chapters dedicated to the subject of ICTs, augmented by increased attention elsewhere across the book, significantly increase the coverage of digital developments such as Big Data, transactive memory systems, social media, and wikis.

Improved and extended discussion of innovation, strategy, and practical application ensure that the text reflects the latest developments and practices in the field.

The addition of two new authors creates an international author team whose depth of insight and expertise give the book a more global focus than ever before.

Knowledge protection at Coca-Cola, wikis used as sharing tools, and the introduction of Yammer at Deloitte are just some of the new case studies for the fourth edition, showcasing knowledge management practices in an array of organizations, from SMEs, to multinationals, to service providers.

Knowledge Management in Organizations

A critical introduction

Fourth Edition

Donald Hislop, Rachelle Bosua, and Remko Helms

Description

Knowledge Management in Organizations is the most comprehensive and critical textbook on the subject. Encompassing a number of perspectives - including organizational behaviour, HRM, systems, and sociocultural factors - the text introduces the concept of knowledge before examining how it can be effectively managed within the organizations in which we work.

The international author team ensure the broad theoretical coverage is brought to life with practical illustrations and case studies exploring topics such as knowledge sharing via social media, knowledge transfer in different cultural contexts, and the interaction of leadership, culture, and knowledge management in Australian SMEs. Examples are diverse, international, and highly relevant to each chapter, showcasing the significance of knowledge management in all types of organizational settings.

'Time to Reflect' boxes, review and discussion questions, and a question or activity to accompany every illustration and case study ensure students are challenged to engage with the subject critically and reflectively. Despite the critical approach and depth of coverage, the text remains accessible through its widely praised writing style, coherent structure, in-chapter definition boxes, and manageable size.