Creative Zen V Plus

I just got a new Creative Zen and although the software installation went smooth, the players' screen will not come on or recognize that it is being charged. I called tech-support and they walked me through a download for firmware for XP but a few hours after that the screen would not go on and it doesn't work. This is a brand new machine, just took it out of the box yesterday 4-7-08.

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Related Questions:

I use also Creative Zen, but I do not use any software at all. Windows install automaic a driver so you can see it in the folder " My Computer ". From there you can access your drive (like all the other drives you have on the computer) and copy your musik files etc. to it !!!

Before reinstalling firmware, first backup your data from the player.
All data will be erased when the device gets new software on it.

Download the firmware from the support page.
Click "Show details" next to the firmware download for an overview of the requirements and instructions.
Connect your player with the computer and install the firmware:
do not disconnect until the installation has completed.

I happen to overlook the warning to install first the software before connecting my new ZEN V Plus to my laptop. Now, whenever I connect my ZEN V Plus to my laptop, it cannot detect the device. Could someone help me what to do? Thanks a lot.I installed the software for the Zen...