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“I would say if it came from the VA, just the VA site, I would have the tendency more than likely to delete that sort of thing, unless I was interested. But if it came from my healthcare provider saying ‘Your healthcare provider, your doctor has suggested that you be tested for X, Y, and Z,’ then that's a different story. But just to have a blanket email from the VA saying everybody should get tested -- I don’t think it will sit as well as a personal note saying, ‘Look, your doctor suggests you have this test.’"

“…if you just send me to my open mail, I'll probably delete it, without opening it. Because I'm not looking for it. I'm going on line for something else. I'm doing other things. I don’t want to read about that. Don’t bother me. It's more of the same coming in that I probably delete a chunk, probably 20, 30 messages a day.”

“I've given away computers …to people who never had one. [The new owner ] can get into your mainframe, as you folks may know. They can find stuff that you left in there. I'm not taking that chance, HIV. I'm very careful about what goes in my computer. I have a disk that I put everything on. I don’t let it go on my mainframe. But some stuff goes in there. You think I want to take a chance and let HIV go in there? And they accidentally find it? Hell, no!”

“… there is a small subset … who might think, "What happens in the military that puts us at higher risk for being exposed to HIV more than the rest of the population? Is it something the military performed experiments on us, unknown to us?"

“So up until now, in fact at this time, there is a disconnect with increasing numbers of performance measures… but without increasing support staff, infrastructure and time for providers, that makes us all feel very frustrated.”