Member Services AssociateZipcar

THIS JOB HAS EXPIRED

You - you're the motivated one that loves people and helping others. You see our members' challenges as an opportunity to provide satisfying solutions that delight our members. You thrive in a fast-paced environment where you use your judgment and experience to make tough calls. You're a natural communicator who can effortlessly switch between showing a brand-new Zipster who's visiting our office how to use our service and helping a member on the phone get her car started. You're always looking for ways to challenge yourself professionally while working in a fun environment where we value our team as much as we value our members. What are you waiting for?

Responsibilities

Resolve logistical, billing and usage issues according to Zipcar policies and using best judgment; escalate non-routine issues
Answer phone calls and emails from members according to Zipcar policies and best practices in a professional and friendly fashion- Educate members on Zipcar policies and improve the member experience
Conduct new member orientations, explain Zipcar procedures, and share local tips and perks, primarily in person
Collaborate with other departments, such as Fleet Operations, Zipcar for Business and Marketing, to ensure a superior member experience
Work with Corporate Member Services as needed to discuss problems, identify trends and share solutions
Provide recommendations to the General Manager regarding complex member issues
Qualifications

Bachelor's degree required; Communications or English major a plus
Superior customer service skills with documented experience in a customer-facing environment
Excellent written and oral communication skills; you will be asked to create several writing samples during the interview process that are not pre-written
Passion for helping others and satisfactorily resolving issues
Mathematical prowess ? ability to manage invoices, understand billing patterns and clearly explain billing details to members
Past experience finding creative solutions to difficult problems as a part of your professional career
Strong computer skills; computers are second nature to you
Experience with MS Office, including MS Excel and Word
Able to pass Zipcar driving requirements (http://www.zipcar.com/how)
Pass Zipcar Pre-Employment Background Check and Drug Screen
As a member of the Zipcar team, you'll receive:

Competitive compensation
Great benefits package, including a 401(k) plan with company match
Free Zipcar membership, including crazy discounts on driving our Zipcars
Fun, relaxed work environment