Hi this is my first post. Both Wi-Fi and Wireless connection dropping out! I have had 4 routers this year 2 HG635 and 2 WI-Fi hubs all drop out with and without any other devices connected.

In the router logs it says DNS name resolution failure. We have had other 20 engineers out over the past tow years, none have found anything wrong with the equipment in the house or the line. No one sames to know how to fix the problem. The engineer that called yesterday could see that we were only getting 200 - 350 kbps, he did a couple of tests and the signal went up to 23mbps which is okay, it stayed like that until 20:00 last night when it dropped out again every 25 - 30 minutes, this shows in the log as " DNS name resolution failure"

After talking to a fault manager, he said he didn't have the details of the router I was using on the system and he was going to sort that out, in the mean while he was sending an engineer out but could not do it at that time and would call back to arrange that visit, however after he did what ever he did with the router settings the speed went from 240kbps to 21mbps and lasted for five days without dropping at all, so I asked to cancel the engineer's visit and give it a bit longer for me to monitor it. It dropped again on the 2nd of July so I rang support again, I explained about the router as above! The lady I spoke to checked everything, reset the router and asked me to switch it off at my end, which I did and it went up to 21mbps and stayed like that all day. It dropped this morning to 10mbps, wireless and wired but has gone back up to 21mbps now. Support are calling me this evening to check if has been stable.

I reported this situation on the 8th of June 2019 and it is still ongoing.

Every time an engineer calls they never find any faults, however every single time they re-set the connection at the exchange the speed returns to normal sometimes for two months when it drops off and I have to go through the same procedure again and again.

I need more than one or two days to agree that it up and running and stable, so I am not sure what to say the the support team when they call tonight?

Can you run 3 speed tests at different times of day on the My Account speed checker on a device connected by Ethernet cable to your router, could you switch off any devices that connect to the internet by wifi when you run the speed test to make sure they're not interfering with the test results