I’m happy to report the wonderful folks over at Men’s Wearhouse have responded to my customer service request that I shared here last week. This is part of what they had to say.

Dear Nick,

I want you to know I enjoyed reading your email and I hope you don’t mind I shared it with our entire company on our internal social media website.

I was glad to hear how much you love your your Jones New York charcoal shadow striped suit. I was able to speak with a few stores in your area in regards to fixing the suit. They were not able to give me a yes or no answer based on the description you provided in the email. If you would be so kind to bring your suit into a local store; this way one of our skilled tailors can take a look at your rip.

Unfortunately, I took the suit to my local Men’s Wearhouse and it appears the rip is beyond repair. So I responded to their email.

Hi Tae-ahj'hsha,

I really appreciate your response to my email, and of course I don’t mind that you shared it with the company!

In a sad, but at this point semi-predictable turn of events, I took the suit to my local Men’s Wearhouse and it appears, unfortunately, that the suit is beyond repair. I thank you for your help in this time of grieving, you don’t know how much it means to me. Your strength and kindness is truly appreciated.

I’d request we take a brief moment of silence to reflect upon the many great memories this now-retired Jones New York suit offered. Whether it was that time I was sitting in a meeting, or that other time I was also sitting in a meeting, this suit always had my back. You know the old saying, “Suits speak louder than words” - Abraham Lincoln.

Moving forward, I’ll begin to look for replacements, but it wont be easy. I am happy to report to you that I’ll be keeping my entire suit buying power, which equates to approximately one suit every 5-10 years, with Men’s Wearhouse. I liked the way I looked, so I guarantee (ha) I’ll be coming back once I save up enough to replace that JNY suit. Until that time, rest easy knowing you have another valued customer. Fuck JoS A. Bank, am I right? What does “JoS” even mean? Just say Joseph.

Now, I just Googled it, and apparently Men’s Wearhouse acquired Jos. A. Bank in March 2014. With that in mind, I wish to retract my previous statement and offer my sincere apologies. I’m sure their suits are great.

Thank you again for all your help.

I remain,Nick

A few hours later, Tae-ahj'hsha responded to my response. Here’s what she had to say.

Dear Nick,Thank you for contacting Men’s Wearhouse.

I regret to hear your suit is beyond repairable, this is truly a sad moment forall of us. Although this was a long shot, I was sincerely hoping that we wouldbe able to bring your suit back to life. Rest in peace to the Jones New York suit belonging to Nick Butler. May the soul of the suit always be with you.

I am hoping to help you with your grieving period. I have added 185 points to your Perfect Fit Rewards account. This had brought you to a total of 500 points. You will be receiving a $50.00 rewards certificate on 3-1-15. You may use this certificate towards your next Jones New York suit purchase or any other purchase.

I know it will be hard to say goodbye, just think of this as a new beginning! We look forward to assisting you finding love again within a new suit. As you have requested, I have looked passed your last statements.