Hey Cassandra_Richards, It’s possible that the issue could be a result of a bad connection, make sure that you’re connected to a stable internet connection before launching the game. It might help if you also tried turning your internet connection on your device off and back on again. If you’re still having issues, check if you have a valid form of payment connected to your Apple account. Feel free to contact our support team here at support+forums@ludia.com with your support key and more detail of the issue if you’re still having a problem. Including any screenshots you have in your email will be really helpful as well.