On a recent Business Insider podcast, John Sculley, former CEO of Pepsico and Apple says that it helps to think like an entrepreneur and always be looking for a better way to do things.

He says, "I was always insatiably curious. I still am. I kept observing ... when I was working in bottling plants, resetting shelves in supermarkets, out on the trade, talking to other Pepsi bottlers. Observing, thinking, asking questions about why is it done this way?

I think that while I didn't know what the word 'entrepreneur' was at that time, it's exactly the characteristics that I look for when I'm looking for really good entrepreneurs to lead companies. Because you have to have an inquiring mind, you have to say there must be a better way to do things, and now with technology at a point where everything is possible, how do we turn the possible into the probable?

And it all starts with a passion to do something really well, to solve a problem in a way that's never been solved before, and to have just an incredible work ethic, to be persistent.

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What I picked up on the most from the podcast was that you have to have a willingness to solve a problem in a way that's never been solved before. Look at things differently and the things you look at change.

Then there's the problem of the opposite trait, resistance to change. Not only does it stall big companies' success it can also stall an individual's career too.

Scott Galloway, a clinical professor of marketing at NYU's Stern School of Business has written a book called The Four: The Hidden DNA of Amazon, Apple, Facebook and Google. In it, he writes, "Trying to resist this tide of change will drown you. Successful people in the digital age are those who go to work every day, not dreading change, but asking: What if we did it this way instead?"

So are you always looking for a better way to do things? I regularly review the way we work at The Office Genie to see if there is any better/simpler/quicker/smarter way to do things without comprising the high level of service we provide to all our clients.

"Could The Office Genie can help you hurtle toward success?"

We offer a range of call handling and virtual assistance services to our clients around the country. Could we change things for the better for you? Call us on 01604 529170 or click here to ping us an email and let's see how we can help you hurtle toward success.

I had a successful 20-year career as an office manager and personal assistant; however, my job was no longer focused on the customers and became all about the numbers. My customer-focused background began when I was 12 in my father's independent carpet showroom. I had a spell with Marks & Spencer before I moved into office-based jobs. I have worked as a training administrator, a PA and PA/office manager in a variety of industries from manufacturing to the IT education sector.

Meanwhile, my husband Ian, a successful Northampton based Master Decorator and owner of Rainbow Frost, was losing out on work due to missed phone calls. When he was busy, callers were getting his voicemail but weren't leaving messages. I knew how to fix that problem!

I quit my job and took on Ian as the first client of The Office Genie in November 2005. Word quickly spread with the second client coming on board just one week later. The majority of our clients since have come to us through word of mouth recommendations and networking referrals. Over the years, I have become well connected in Northampton and Milton Keynes.

Outside of work I enjoy swimming, roller skating, the theatre and my cats and dogs!

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