Nokia 6 Oreo update fails. Phone reverting to Android 7.1.2

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user1518674084362

started a topic
3 months ago

Yesterday my cell phone got the update to Android Oreo.
After reboot there where a lot of errors to be clicked away. After this a while it was rebooting again. And reverted back to the previous version 7.1.2 (including dropping all data)
If I now click the "check for new versions" it tells me that I'm having the latest version.
Will the update be retried automatically after some time? Or am I stuck with this version?
Kind regards
Peter

user0987654321

said
3 months ago

I have the same problem. After first reboot of the Oreo upgrade, there were constant error with something like "com.android.phone stopped working" and Android version was still 7.1. After another reboot, Android version was 8.0.0, but all contacts etc. had vanished. I was still logged in as myself, meaning my Google account, but the phone will not synch my contacts or calendar, these are empty.

Home or background buttons don't work anymore, I need to click back button until whatever app is in the foreground is closed to get to the home screen.

Notification pane settings or more arrow icons do nothing, I can only reach settings from the app menu.

user0987654321

said
3 months ago

I removed my SD card and did a factory reset like Hans suggested. After the reset, the phone still reported it was 8.0.0 but was able to sync my contacts and the home, background app and notification pane buttons and icons worked again. The phone downloaded and installed another 1.7 GB update without problems. Putting back the SD card the phone complains it's not compatible and needs to be put to "supported state", whatever that means, and the phone formatted the SD card.