Delivery and returns

Home delivery

FREE UK Home delivery for most furniture orders.

We’ll contact you to arrange a delivery date.

If you’ve ordered 2 or more pieces of furniture products, we will aim for one delivery to your address – this is to minimise inconvenience and disruption to yourself and to help the environment with our Plan A commitment. Your estimated delivery timescale will be shown on the checkout page, before you pay.

Getting rid of your old bed or sofa? Add our furniture removal service when you checkout and we’ll take your old one away for you when we deliver your new one.

We can’t deliver furniture to the Orkney Islands, internationally or to our stores for collection.

We offer different delivery services for different pieces of furniture. Some items are delivered flat packed. These flat packed pieces will either need to be assembled by you or by our delivery team depending on the item. You can check this before you order under the ‘Item details’.

Terms and Conditions

Furniture terms and conditions

*Subject to product and delivery slot availability and acceptance of first delivery date offered. All furniture products will be delivered in one delivery, and the delivery date offered will be based on the product with the longest estimated dispatch time.

Measurements

Remember to check the dimensions of the furniture you are ordering and check that it will fit into your house and chosen room.

If the furniture you order doesn’t fit, it will be classified as a cancelled order and there will be a £50 removal charge.

Delivery

If you choose to delay your delivery date, we can store your order at a cost of £25 per week.

You can change your delivery date for free up until 3 days before your agreed delivery date. After this a £50 delivery re-arrangement fee will be charged.

We are unable to deliver furniture to the Orkney Islands.

Occasionally, delivery of your order may be delayed or postponed but we will make every effort to let you know and to rearrange a delivery date.

Returns and cancellations

You have the legal right to cancel your order within 14 days after the day on which you receive your furniture. Please see our Furniture Terms and Conditions for full details.

All items returned must be in their original re-saleable condition and there will be a collection fee of £50.

We recommend you look after your furniture according to the care instructions provided. Once you have taken delivery of your furniture, we will only give refunds in accordance with your statutory rights, for example, if the goods are not fit for purpose or as described.

Our goodwill policy does not apply to furniture.

If you have any questions about your furniture delivery please see our help section >

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M&SRecommends

Reviews

Rated 5 out of
5 by
Pontelass from
Most useful coffee table I have ever boughtA great table with very useful storage place. Delighted with this purchase

Date published: 2016-06-03

Rated 4 out of
5 by
Anonymous from
greenwich coffee tablesaw coffee table in shop, bought on line,delivered within days,nice looking table,should have checked measurements before purchase, as it is a large coffee table.Have now become accustomed to it.

Date published: 2016-06-02

Rated 5 out of
5 by
bittercofee from
Great furniturenot only bought this coffee table but also the book case, they are just match each other and my white TV stand too. these furnitures are stylish and can store lots of stuffs. all my frientds like them too.

Date published: 2015-11-19

Rated 5 out of
5 by
Mikili from
Great coffee tableOut of 4 pieces of furniture that we bought in Greenwich range, this is (surprisingly) our favourite. My husband says that this is the only table ever that does not move when he puts his legs up (I know, you are not suppose to do that, but we all do it, don't we?). It is terribly heavy and once you find its place, it stays put. This furniture range is very stylish and the table surface is just gorgeous. This coffee table is not small, but at the same time it is not obtrusive and looks great in a living room. The best thing of all is that it has plenty of room for storage. 2 large and 1 small drawer and 2 large open spaces on the other side where you can fit loads of books, magazines, catalogues, etc. Really, very functional, beautiful and excellent quality furniture.

Date published: 2015-10-22

Rated 5 out of
5 by
dollymixure from
DollymixtureReally pleased with this coffee table, it's better in real life. It's a really solid piece if furniture, very good quality. So glad to have it in my home.