Verizon Wireless Complaint

Honor your word

I have been with Verizon over 4 years. Never was late on a payment and personally was happy with my service. In February I switched only because it would be cheaper for me. Before I switched I asked the store employee how much my total cost (including my edge contract) would be to cancel and be done with my payments would be and she told me $187.47 considering that was reasonable I switched. I get the bill for $187.47 beginning of April pay it off thinking I was done with Verizon. Then I receive another bill for $20.83 so I call and ask about this and the employee says that oh no that's our mistake you already paid let me switch you to billing so they will clear this out and you won't owe anything. I am switched and she says no you owe 20.83 then puts me on hold and says oh wait you owe 100.00 puts me on hold and then says no wait you owe 200.00 actually. So I ask for the manager and get sent to a voicemail. Five days pass and I still hadn't received a return call so I called this morning and they repeat the same stuff saying because I'm in a contract I owe the money. I understand contracts but TWO employees confirmed 187.47 and that was it. I work in a business when we screw up we fix the issue because that's great customer service, contract or not. So beyond unimpressed in the way this was handled. 20.83 may not be a lot to some people but it is a lot for me. So thank you Verizon, I will never be signing up with you guys again and will be sure to tell my family/ friends not to as well.