we regularly send money through Aldar exchange, it takes less than an hour for it to be reflected in our BDO account. Timing is important, money should be sent before cut off time for the day, ( 8pm I think) otherwise, it will be credited the following day.

Hi Lorelyn, check again tomorrow. I checked BDO’s list of partners in Qatar and they’re all exchanges like Habib Exchange, etc. (there’s no bank), so it means your bank used an intermediary to transfer your money, hence the longer time. As long as your account name and account no. were correctly entered, then your money will be transferred.

HI, I MADE A WIRE TELEX TRANSFER FROM MY BANK HERE IN QATAR TO MY BDO KABAYAN SAVINGS ACCOUNT LAST SUNDAY BUT UNTIL NOW AS IVE CHECKEd SEVERAL TIMES my BDO ACCOUNT, it’s not yet credited? HOW LONG WILL IT TAKE BA TO TRANSFER THE SAID? WORRIED it did not GO THROUGH as it’s already deducted from my bank here. PLEASE ADVISE.

Hi Fidel, maybe your account was locked because you logged in 3 or more times but you were not able to enter the OTP. If it’s not expensive to call, call BDO toll free if you use landline there: International Access Code-800-8-6318000 to request for unlocking. If unlocked, later on, don’t use OTP, click the Challenge Question. This is enough if you want to check your balance only.

Hi Fidel, do you mean your account is newly opened or opened abroad and you want to activate your atm card? Sorry you can activate/change your ATM card PIN no. only at a BDO atm in the Philippines. But your account is already active.

Hi Jhen, you can track here: https://www.bdocashcard.com/rts/remitinquire.asp (check “Allow pop-ups from bdo website”, if your PC/browser/phone does not allow pop-ups. Did you send to a BDO account? or did you send for cash pickup? The money might need to be picked up at the branch. Ask your recipient to ask at the branch or call BDO

Hi, how can I track if the money I sent was remitted? I sent via AlDar Exchange – Parko Mall Mamoura branch to BDO Pinas on April 26, 2016. Until now, April 29, 2016, the money hasn’t been received yet. We checked all the details, all correct. Why is it that the money has not arrived? Thanks po.

Hi Darwin, sad to say, there’s no BDO remittance partner there in Alkhor; they’re all in Doha. But check the list of partners above, and see if they have a branch in Alkhor, then ask. Bring your Qatar ID, or passport if you hold it, other IDs. Bring the Qatari riyal equivalent of 100 pesos or a bit more for opening.

Hi Erwin, do you have a bank account in the Philippines? Your family can deposit your BDO cheque directly to your bank account here. I think Al Dar won’t accept your BDO cheque because it’s not encashable there in Qatar. If you don’t have an account, try opening a BDO Kabayan at a BDO remittance partner there, See list above. Processing will take about a month.

Hi ed, yes, he’s the one who will transfer money, so he should enroll his account in BDO online banking while abroad, and then enroll your account to his account, so he can transfer money. I’m not sure about the approval of the addition of your account to his account if it’s still the old way — it might require him to print his online enrollment and send it to BDO through postal mail in order to get approval. Of course, you know, that all these are easier when done in the Philippines, as activation is done using the atm card at a BDO atm machine.

good evening! my brother is in qatar and hes planning to transfer his savings to my acct through online banking. do we need activation of his account here in philippines before he can open his savings account online to transfer money?

thank you ms nora, can somebody in pilipinas deposit to a kabayan savings account opened abroad? I have a small business in pilipinas and I plan to open here abroad an account to which my partner can deposit my money.

Hi emily, here’s a list of BDO remittance partners in Qatar. Ask if they’re offering Kabayan account opening. You’ll get your atm card and passbook after maybe a month. Make sure to remit to your account from abroad at least once a year to maintain it. You can use the BDO Remit Status Inquiry to track your remittance. Then when you get back here, enroll in BDO online banking and activate your enrollment while here in the Phils.

hello ms nora, I wish to open a kabayan savings here in qatar. I had kabayan savings in 2012 but wasn’t able to remit to it. I inquired when I got back there in 2014 but was told it was already closed. Can I open a new account? My previous atm is with me but the passbook is in the Philippines

Hi Yan, since you have not deposited to it or withdrawn from it for more than 2 years, then your account has become dormant. If you had more than $500 in your account more than 2 years ago, then your money is intact. But if you had less than $500, it’s most likely that you were deducted by $5 each month for 24 or more months for below-maintaining-balance penalty, and $5 each month after 24 months of no deposit or withdrawal. To restore your account to active status, email BDO callcenter@bdo.com.ph and ask how you can restore your dormant account to active status while you are abroad.

Hi Joemar, yes, your customer abroad can send money to your account even if not Kabayan. All savings accounts in commercial/universal banks and in most savings banks in the Philippines can receive money from abroad.

Hi, Just wanna ask. I’m from Philippines and I have my own Savings Account. I have a customer in Qatar. Can he send his payment to my Account (Savings Account) from Qatar even if the account is not kabayan account? Thank you sa response 🙂

Hi Jeanie, did you change your ATM PIN when you were in the Phils? If yes, then you can try making a balance inquiry (1 US dollar charge) at an atm machine with Mastercard logo (check if your atm card has a Mastercard logo). If there’s no Mastercard or Visa logo, then use this BDO Contact Us page to inquire.

Hi mam/ sir. I have a kabayan savings account and Im currently residing in Qatar, I wonder how can I check my account’s balance I brought with me the passbook at atm card. Another thing is it possible to use the atm card as a debit card here? Thank you .

Hi sheena, try getting your remittance at BDO. Tell BDO the remittance is from Doha, Qatar and the remittance company is City Exchange. Bring your reference no. and IDs. Upon entering BDO, ask guard where the counter for remittance is.

Hi, this is Sheena Nunez from Philippines, I just wanted to ask what remittance branch should I get a money transfer from muntazah Qatar, because my friend send me money worth 8,500.80php by al-sadd branch/ city exchange and I don’t know what branch is should I get the money, I tried in Western Union but they say its invalid number
Pls help me where to remit the money. Thank you. Sheena Nunez.

Hello, I'm Nora.
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