I thought you might find this useful .We (Mencap) have a new pack that helps us to ensure that we understand what people want from their support, and to make sure that families and friends know how we will help them to make it happen.

Who is the pack for?

The pack has been developed for families of people we support and people who may be considering our services in future.

The pack is given to all new families of people we support, but you can also download it on the webpage.

What’s in the pack?

How we support people with the things that matter to them

How our colleagues are trained to provide the best possible before.

How we work together with family and friends

How we work together with other organisations to ensure the quality of the support that we provide.