Complaints Procedure

The complaint procedure for different types of complaints

As from 1/07/2013 all debt counselling complaints are referred directly to the NCR on 0860 627 627/011 554 2600/dccomplaints@ncr.org.za

Credit Bureau Complaints

You may have a complaint about your credit bureau listing if, for instance, you applied for credit and you become aware that you are negatively affected due to incorrect or unfair credit information listed on your credit profile.

The Process to follow:

A: If your application for credit is refused, or you have a bad credit rating, find out the name of the credit bureau that provided the report.

B: Contact all four credit bureaus and request your free copy of your credit profile at the following numbers:

TransUnion: 0861 886 466

Experian: 0861 105 665

Compuscan: 0861 514 131

XDS: 0860 937 000

C: Check if the information is factually correct

D: If it is not, contact the relevant credit bureau and lodge a dispute with them to correct the information

E: The credit bureau must give you a reference number

F: The credit bureau must correct the information or resolve the dispute within 20 business days

G: If you are not satisfied with the outcome, or if you did not get an answer from the credit bureau, lodge a complaint with us.