Use the 311 system to file an official complaint with any of the City Departments. You can either call 311 and speak to an operator or to file a complaint online to get it entered into the record. Here’s the link to the online complaint forms. Go to this page and scroll down it to find the form for your complaint: https://www.sfmta.com/contactAll feedback is linked to the 311 system and offers you a referral number, which you can use to check on the status of your complaint.

What SFMTA staff CAN and CANNOT do without Board approval:

What CAN this SFMTA staff group do? The Staff: It appears all they can really do is recommend. They can also change the timing on the traffic signals and they can change some color curbs up to 20 feet long without a public hearing.

What MUST the Board do? SFMTA Board MUST approve removal of: stop signs, no left turns, bus zones, blue zones, towing no parking and stopping signs, required right turns. All of these changes take place at the SFMTA Board meetings. That is why we are taking our issues to the SFMTA Board meeting.

What CAN the Supervisors do? Supervisors can do a lot if 8 or them agree to make the change. A Supervisor may be able to do something about enforcement.

We asked about enforcement for this Mission Street project:
SFMTA enforces double parking. PCO who directs traffic at forced right turn on Cesar Chavez. SFMTA enforces protection for street painters. Police Department handles the rest of the enforcement. A Supervisor may be able to do something about enforcement.