This course is designed for and aimed at individuals who need to develop their basic communication skills and who want to learn to communicate more easily, e.g. managers, customer service staff, technicians, engineers, counter sales staff, new (or experienced) supervisors, office staff, telephone sales etc.

At the completion of this course, participants learning outcomes will be the ability to:

All IBI Students are regarded as undertaking their Course by Distance. However, Students may have the option of attending our Classroom Workshops. Assessments include multiple choice answers, open book short form questions and demonstration of skills. Please download Student Information Guide for information in regards to our Policies.

Course Duration

Students shall take 6 to 12 month period to complete our Certificate or Diploma courses. During this period students shall be reading, conducting research, performing assessments and managing feedback. Classroom Workshop attendance is optional but is available to assist in completing assessments, networking & understanding career opportunities.

IT Proficiency

Prior to enrolment please ensure you read & understand the pre-enrolment information and the terms and conditions contained in the Student Information Guide as they relate to your course and confirm that you are proficienct with Microsoft® Office & email software on a personal computer.