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Jess M., Computer Support Specialist

Category: Email

Satisfied Customers: 1883

Experience: Computer Software Support Specialist for more than 10 years

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I am trying to get on the internet on a new computer has

Customer Question

I am trying to get on the internet on a new computer has window 10. what the hell is it asking for a password ***** microsoft account button I don't have a clue on either. my daughter set things up, called her she said WHAT never asked for any of this . Had to endureabout 30 minutes of bull shit updates than this crap. Get me in because you don't want me to call and snap on some customer service person. (###) ###-####cell if need too. Rick Bowers is my name

Hi Rick, welcome and thank you for your question. My name is ***** ***** I am glad to assist you today.

I am very sorry about your issues. When you turn on your new Windows 10 computer, you are asked for a password ***** you believe you or your daughter did not set up. Can you please tell me if it is displaying an email address there above the password *****? If yes, please tell me the email address so that I can check its status.

Please let me know by replying to me here so that I can help you further.

I am very sorry about your confusion. I was still waiting for your response until now. I already sent you the formal offer for remote access. In that way, I can remotely access your working computer and fix the Microsoft account on the other computer.

But I respect your decision if you do not want to continue. We guarantee our service so you can always get your deposit back.

But should you wish to continue with my help, I can fix your login issues with your cooperation.