FAQ

Popular Questions

Q. I had problems at the checkout stage, what should I do?

Please contact our live chat support using the icon at the top of the page, our operators would help you to process the purchase manually.

Q. What happens after I place an order?

A. Once your order has been approved, it will be forwarded to the pharmacy for fulfillment and shipment, shipping is usually made the same day. We will notify you by e-mail once your order has been processed. More information about delivery can be found here.

Q. How do I track my order?

A. At this time, our packages are sent through Regular and Express Mail. Regular Mail service does not support tracking service and provides only delivery confirmation, but you can always see the status of your order at My orders section of our site. If you use Express mail you get a tracking number and you can control the process of delivery if you want to.

Q. How do I cancel my order?

A. If you wish to cancel your order, you must let us know before 11am EST the following day. We will not be able to cancel any orders after this time. For all cancellations, please contact us.

Q. Can you tell me if I should be taking this medication, and, if so, if it will work for me?

A. We cannot advise you in any way in this matter. You should not take any medication without consulting a physician first.

Q. What about importing to my country?

A. Importation of prescription medication is legal in most countries (including the US, UK, France, Spain, Hong Kong, Japan and S. Korea) provided the medication is for personal use and is not a controlled substance. If you are in doubt about the situation in your country, please check with your local Post Office.