Csqa - Paper1 Q and a

2. What does “IEC” expands to (E.g. As used with ISO/IEC 12207)? a) International Electronics Committee
b) International Engineers Confederation
c) International Electrotechnical Commission
d) Internal Electronics Association

4. The two components of the “Manage By Fact” process are a) Meeting the desired results
b) Managing to meet the customer requirements on fact gathering c) Managing the process to drive the results
d) A & C
e) B & C

5. Which of the following is not a characteristic of a ‘Service Level Agreement”? a) It defines the obligations of the services/product provider towards the customer b) It has terms for maintenance of the product/service

c) It does not mention the obligation of the customer
d) None of the above

6. Function point analysis involves:

a) Amount of information processing function
b) System characteristics
c) Degree of influence
d) All of the above
e) None of the above

7. Why does it help to visit other companies to identify effective Quality practices? a) Reuse organizational learning
b) Continually benchmark
c) Interact with other Quality professionals
d) All of the above
e) None of the above

8. Which step of the listening process requires to give continuous feedback a) Hearing the speaker
b) Attending to the speaker
c) Understanding the speaker

9. Any additional feature required by the customer, which is not mentioned in the requirements is a(n) __________ from the producers' point of view: a) enhancement
b) defect
c) modification
d) None of the above

10. What are the three Cs in the today’s IT workplace (of QA profession within IT) a) Completeness, Change and Conformance
b) Change, Conformance and Configuration
c) Change, Complexity and Competition
d) None of the above

18. A major premise of a quality management environment is an emphasis on continuous improvement. The approach to continuous improvement is best illustrated using the -----------------------------, which was developed in the 1930s by Dr. Shewhart of the Bell System. a) System development life cycle

b) PDCA Cycle
c) Quality Improvement Cycle
d) Product Life Cycle

19. The structure and application of controls must be clear to all parties concerned. In this respect, two levels of control exist within an environment: a) Management controls.
b) Application controls
c) System Controls
d) Quality controls
e) A & B
f) B & C

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