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Forest Glade Fireplaces gets new Windsor building

The new Forest Glade Fireplaces store features a showroom that’s more than 5,000 square feet and showcases many new products that are in line with today’s trends of modern and linear styles, along with the more traditional styles.

From functionality to flair, a fireplace adds warmth to your home in more ways than one.

“It’s more about comfort and coziness these days,” says Tom Li Causi, who owns Forest Glade Fireplaces with his wife, Susie. “And these days, as Canadians, we’ve become more accustomed to having a fireplace and having the family room a tad warmer than the rest of the house without having to jack up the furnace to be comfortable.”

Since opening in the community in 1984, the business has continued to grow and flourish. Tom and Susie will soon be passing along the torch to their son, John, who is currently the business’s manager. Their daughter, Cathy Chimienti, has also helped with the business over the years, especially with the design elements and displays throughout the store.

In 1984, the inspiration for the business came about when Tom and Susie owned a hardware store in a plaza on Forest Glade Drive. They began selling fireplaces, and when they realized the local market and demand for the products, they decided to begin a business selling fireplaces first and foremost. That’s when, in 1998, they moved to a 2,500 square foot space at 11400 Tecumseh Road East and became Forest Glade Fireplaces, selling wood and gas fireplaces, as well as barbeques – offering installation and service for all their products, as well as running gas lines for other appliances.

This October, the business was upgraded again – remaining in the same location, but in a new building that was constructed behind the previous one.

“It’s what the market called for,” says John regarding the recent move. “You get to the point where you’re growing so much and you just have to decide to expand or turn away clients. We needed more space for the displays and the fireplaces. These days everyone wants to see it in person.”

The new store features a showroom that’s more than 5,000 square feet and showcases many new products that are in line with today’s trends of modern and linear styles, along with the more traditional styles. The business also owns Lifestyles by the Firebox at 107 Erie St N in Leamington.

At Forest Glade Fireplaces, John says you can find a variety of gas appliances, such as barbeques and charcoal grills of all sizes and ranges, as well as specialty products like wood-burning pizza ovens. They also provide full installation and design with all of their products, John adds.

The top-quality workmanship and brands they carry and provide for the community is something that will be carried on into the future at Forest Glade Fireplaces. “We try to keep everything Canadian-made, or at least made in North America,” says John, adding that Napoleon is a popular Canadian brand which they have been proud to sell and offer to customers for over 30 years.

Having a family-owned and -operated business gives Forest Glade Fireplaces an edge over big box stores, says both John and Tom. It adds that “personal touch,” Susie says.

“When you buy from a big-box store, the same service may not be available as what we provide at Forest Glade Fireplaces,” explains Tom. “Basically, when customers purchase the product from us, we provide full service; and you can always find one of us in store to help with anything. We strive to provide the ultimate service and ensure that you’re going to be satisfied with our product.”

Tom says it’s important to do your homework when you decide to purchase an appliance like a fireplace or a barbeque. It may have a cheaper sticker price elsewhere, but it may have different features or components that don’t meet the quality provided at Forest Glade Fireplaces. It’s about quality and value, Tom adds.

“And a fireplace helps add retail value to your home,” says John, commenting on the benefits of having a fireplace. “It also helps with your heating costs, complementing the output of your furnace. So for days in the spring or fall, it allows you to use your fireplace instead of running the furnace.”

The family will continue to proudly deliver the best fireplace installations, service, and knowledge in gas and wood products, through their own licensed installers and supportive sales staff.

“Our goal is to constantly receive positive feedback,” says Susie. “There’s nothing quite impressive like our new showroom in Windsor. And our goal will always be the pursuit of customer satisfaction.”

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