Avatar and activity plus photo not uploading

When i try and upload a group avatar nothing happens, no error. When I try and upload a photo with Activivty plus i get an error message ” bluyeplus-sign.png41.2kBFailed” I am able to upload a photo using the link method. This was working ok but something seems to have changed with an update.

That’s strange, I do not see anything wrong with your settings, and even with other plugins disabled, it still fails, so it’s not a plugin conflict.

This is just a longshot, but if you have access to the server, could you doublecheck that the /tmp folder is not full, or that it’s writeable by the php/apache user/owner. I doubt it’s that but worth a try.

Let me just flag one of the developers for some assistance, as I can’t replicate this issue at all on my own sites.

I already had my part time tech guy check the server settings he thought it could be a apache mod security setting or some thing like that. The only thing i can think of is that i installed and deleted this plug-in https://wordpress.org/plugins/wp-first-letter-avatar/ maybe it changed a setting and didn’t get the original settings back.

Usually when mod_security blocked a request, it will log it. So for now, can you please check with your developer to find-out which requests get blocked, and which rules were used during that time. That will give us more information for trace & resolve this issue :slight_smile:.

I misunderstood his earlier message to me. His first thought was a mod security issue but then he didn’t find anything. I had him check through the logs again yesterday and he didn’t find anything related to the uploads.

Last week after doing some research on the issue his response was the links to info below.

I found that the bp-plupload.js is conflicting with wp-plupload.js(this file is necessary for the front uploader). When both files load in a page, it depends on which file loads first, it is broken. So example, the wp-plupload.js loaded in first, the BP Avatar upload is works fine, but then the WordPress uploader file will fail :slight_frown:. And vice versa.

My dev thought that the Buddypress core plug-in might be the issue.

I found i have the same problem on another of my sites under development. I have granted access.

Might not be a server issue. I tested another of my sites and found that the group photo upload works but the activity plus photo uploads still aren’t working ( updated the activity plus with latest version)

Can you please apply this patch, if your site only having Private Messaging install, please copy the patch to the private-messaging/app/components/ig-uploader/app/controllers/ig-uploader-controller.php

If you have any additional issues, please let us know and we’ll be happy to help.

I don’t have the private messanger installed, my dev found the info link above and thought it sounded like a similar issue and couldn’t find any other info on the problem. Your dev, Vaughan already accessed and tested the probelm (thread above) with plug-ins disconnected and commented he doesn’t think it is a plug-in conflict. I did notice that if i have the page builder plug-in turned off that the info on my community page with groups etc. doesn’t display so maybe some thing with the path ways from the page builder?

More testing. I don’t think this is a server issue. The member and group avatar photo uploads both work on this site on the same server. http://red5decor.com . This site is running older wp 3.8.10 and buddypress 1.8.1 with a different theme.

Just checked your site again, this is because the Private Messaging add-on of Job & Expert conflict with new BP Avatar uploader. The details you already found it

I found that the bp-plupload.js is conflicting with wp-plupload.js(this file is necessary for the front uploader). When both files load in a page, it depends on which file loads first, it is broken. So example, the wp-plupload.js loaded in first, the BP Avatar upload is works fine, but then the WordPress uploader file will fail :slight_frown:. And vice versa.

This patch is a simple workaround for now and Hoang is working on a better system of detecting & fixing this compatibility issue. However, the fault is really in the BP plugin itself which is conflicting with the wordpress core uploader, so ideally it should be for BP devs to fix their code IMO.

I can’t guarantee the full solution will be implemented in the next release of Jobs & Experts, it will depend on whether Hoang as worked his magic before it’s due for release, though I haven’t seen any plans for an update to the plugin in the immediate future, so it’s likely hoang will certainly have completed this and will be included in the next update.

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