Professional Services

150+ Banks & Financial Institution customer globally

Professional Services

Our global professional services team is dedicated to turning our customers’ vision into reality, quickly, cost effectively and virtually risk-free. Staffed with experts in the latest technologies and the global financial services industry, not only does our professional services team deliver a flawlessly implemented project but it brings international best practices to each customer engagement.

Every customer benefits from the knowledge and experience of every other customer. Whether you need to reduce your levels of Non Performing Loans, or launch an innovative loan product, or help unlock trapped liquidity for your corporate customers, you can be certain that our team has experience of doing it before, experience they will bring to your organization.

With customers on more than 50 countries, we have considerable experience in virtually every installation scenario, including green-field installations, migrating from legacy solutions, and co-existence with solutions already in place. And while we know that every customer’s situation is unique we have built up a range of tools and techniques to streamline your project.

We run all our projects based on our FinnEdge methodology, which has been designed to ensure that every project delivers to the same high quality. Our project managers are focused on delivering high levels of customer satisfaction by ensuring projects run on time, and to budget.

Consulting

Our consultants bring deep functional, technical and business expertise to every client engagement. In addition to understanding your business needs and configuring the solutions to meet your exact requirements, our consultants can offer valuable advice and assistance about the latest trends in business and technology. Our consultants work side-by-side with your staff members thereby ensuring that knowledge is rapidly and effectively transferred throughout the project.

Learning a new solution can be a daunting exercise for business and IT members of staff, and that’s why we offer a wide range of training courses. Designed specifically to rapidly impart the knowledge needed to ensure the solution runs optimally, our training approaches have proven successful across all our customers worldwide. Recognising that every customer is unique, we also offer tailored and bespoke training courses.

Our solutions were designed to eliminate virtually all of the typical causes of support calls. For example, the solution’s intuitive interface, comprehensive workflow and flexible parameterization ensure that users are guided through typical operations. When support is required we offer a range of options designed to meet your needs, whether it is onsite support, remote access or 24x7x365 support.