FAQS

Messages

Where do I put my potato message? On the bottom of the checkout page (SPECIAL INSTRUCTIONS FOR SELLER). Please remember to do this or we cannot process your order. Also let us know if it is a Residents or Commercial property we are sending the potato to in the note.

How many words can I put on my potato? You can put up to 140 Characters on the Large Potato and 100 Characters on the Regular sized potato!

ShippingOrders will take 5-7 business days to arrive.What to do if my order is returned?e-mail us at support@anonymouspotato.com with your order number and tracking number. Majority of the times returns are caused due to the patrons entering the zip code incorrectly or incorrectly entering the business name of the recipients location. If an order says it has been delivered there is nothing we can do to help find the order. What to do if I forget to add a message?e-mail us at support@anonymouspotato.com with your ORDER NUMBER and what you want us to say on the potato.

Business ShippingIf going to a business address we cannot help if it arrives on a weekend and your business is closed. You must contact USPS about that issue.

​​Watch the video for Shipping Instructions

Multiple OrdersWe do not process multiple orders in one check out. This is to ensure we get the correct message on the right potato. If you would like to send multiple orders you will need to check out multiple times.

*** Please note that we do not process orders if they include threatening messages that will scare or harass people. If someone emails us saying that they feel threatened by your message and demands to know who send them a potato, we may reveal your identity. This is on a case by case basis.

If you have any other questions or concerns, please email us at: support@anonymouspotato.com