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Sena 20S Bluetooth Headset

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$299.95

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Video Review

Sena 20S Bluetooth Headset Videos

The Sena 20S Motorcycle Bluetooth Communication System is the latest communication device from Bluetooth leaders, Sena. The Sena 20S features a staggering 1.5 mile range, advanced Bluetooth 4.0 and a built-in FM radio tuner. Stay in contact by calling hands-free on your Bluetooth phone, rock out to your favorite riding jams in stereo or listen to voice instructions of GPS navigators by Bluetooth wirelessly, all the while having conversations in full duplex with a passenger or other motorcycle riders.

The 20S is a state-­of-­the-­art motorcycle and powersports Bluetooth communication system. The unit provides a sleek and aerodynamic design that offers a versatile jog dial that maximizes the ease of use for riders.

The Sena 20S features several industry firsts for the motorcycle Bluetooth communication headset market. Bluetooth 4.0 technology with dual Bluetooth communication modules increases the performance and reliability of the headset while also allowing for increased high definition audio quality. The advanced Audio Multitasking allows for a seamless blend of incoming and outgoing audio to create a mixed audio experience versus the traditional interruption based audio technology of other Bluetooth devices. The audio multitasking function creates the most close-to-natural audio sound while running multiple audio functions simultaneously and intelligently.

With the 20S, users can call hands­free with their Bluetooth mobile phone, listen to stereo music or voice instructions of GPS navigation by Bluetooth wirelessly, and have intercom conversations in full duplex with a passenger or other riders.

Features:

Bluetooth 4.0

Industry first dual Bluetooth module communication system

Audio Multitasking advanced audio management of intercom, phone, music and FM radio

Advanced wind noise cancellation

Versatile bike-to-bike conference intercom

Intercom working distance up to 2km (1.5 miles) in open terrain

Universal intercom - intercom with other brand headsets

Built-in FM radio tuner with station scan and save function

All-in-one helmet clamp kit

HD crystal clear and natural sound quality

Quick Bluetooth Pairing

Intuitive voice prompts and commands

Water resistant for use in inclement weather

Bluetooth protocol support: HSP, HFP, A2DP, AVRCP, PBAP

Firmware upgradeable

Peace of mind - thanks to the two-year warranty

Bluetooth 4.0 and Dual Bluetooth:

The 20S is the industry’s first dual­ module Bluetooth communication system as well as the industry’s first Bluetooth 4.0 technology

Expensive but worth the price
So this is my first Bluetooth, and it was replacing my bose in ear headphones I was using to play music. I first want to say that I was overwelmed by the instructions, but after playing with the bluetooth for awhile I figured things out.
Just like others have said, it would be best to update the firmware before even mounting device to your helmet (update only takes about 15 minutes).
As for speaker quality, there is very little bass when playing music, but after 20 minutes you'll get used to it and it won't bother you anymore. And speakers can easily drown out wind noise.
Fit and finish- it is bulky on the side of my helmet, like sometimes I wear a back pack and when I go to glance over my left shoulder when changing lanes it contacts the backpack strap on my left shoulder, but that is something that I will get used to. I absolutely love the jog dial, it is easy to turn the volume up and down, even with huge winter gloves on.
March 19, 2015

Game changer
I've had the Sena 20S for about a month, but I feel like I've had enough experience to rave like a madman.
BANG FOR THE BUCK: Yeah, you'll drop some coin, but this device significantly changes the mental atmosphere of motorcycle riding.
During this past month, I've taken two rides with other Sena owners; one was a 600-mile, ten hour conversation. We talked about everything: "next turn in 2 miles, left on Woodyard Road"; "yeah my daughter-in-law is such a sweetheart ..."; "I'll need to stop for gas sometime in the next 15 miles". The other was terse ("Moving left two lanes. Ya'll cool?") but an effective way to lead a group through downtown Atlanta interstates.
Other rides have been full of music, college baseball on the radio, and my sexy GPS voice reminding me that I need to turn in ¼ mile.
EASE OF INSTALL: Screwed on the plate (piece of cake) and stuffed connecting wires under my helmet liner. Done. I elected to use the boom mike in my full-face hat, and installed two "lifts" under the speakers to ensure they're flush against my ears.
DURABILITY: Had it a month. Don't know. Can't adjust the rating to zero once I've touched the slider scale.
SOUND CLARITY: Varies a bit with speed, road surface. audio source, and surrounding traffic. I'm sure it varies with how much wind noise is generated by your helmet. On country roads, I get music loud enough to be painful, while the 70-mph run through the city produces ambient sound levels loud enough to almost overwhelm the Sena.
Seems that the music from my iPhone is louder when controlling it directly through the phone, rather than initiating music via the Sena.
EASE OF USE: Gave it a 5 because the controls are easily manipulated. Caveat is that there are so many control sequences ("push this once, twist two spots, and press-and-hold for 3 seconds ...") that I can't remember them all. Fully confident that I'll commit to memory the ones I use often, however.
To mate with another Sena, you press and hold for 12 seconds, then press once again for one second. How easy is that?
Haven't tried it with other brand headsets.
SUMMARY: After only a month, the Sena has become essential gear. While technically not a piece of ATGATT, I cannot imagine a buddy or group ride without it. Ever again.
Yes, I recommend the Sena 20S very highly.
March 19, 2015

Sena 20S
I just purchased this unit to go with my Sena Prism camera. I'm just starting to get up to speed with all the features. It could be a little eaiser to use for us non tech savy guy's. Bluetooth has always been a challange for me in some ways. I did my first video this weekend and I'm happy with the end result. I'm going to buy a second Sena 20S unit so I can use when riding with friends. I'm very happy with the 20S so far. I would recommend this product.
March 18, 2015

Sound is very good. Contact with another rider is very clear.
I installed my Sena 20s on my new helmet. The directions were good for the installation. The speakers did not fit in the helmet recesses. I used my rotary tool to remove some of the plastic from the speaker edge. Then removed some plastic from the edge of the helmet recess which let the speaker fit down into the helmet recess. This was the only installation problem I encountered. The Sena connected with my Smartphone just fine and I was able to listen to music loaded on my phone. The sound was clear. I could hear the music very nicely even at speed on the interstate. Connected my Sena 20s with my friends Sena 10. We encountered some difficulty getting the units to connect. We found we needed to be a little more patient and hold the connection longer. Once the units were connected, they worked wonderfully. We were both very impressed with the quality of the connection and the clear sound.
March 16, 2015

Cool Bluetooth...
The system is over all great, the only thing I would say is that there is almost no Bass and this should be the unit that has the best bass to it. Quality seems to be great, easy to charge and use while on the bike. It does stick out a bit from the helmet but this is kinda good cause you can quite easy find it on your helmet, so ease of use is a plus.
March 10, 2015

Awful Experience...Returned it same day
Let me cut to the chase...I was unable, after 2 hours, to get the 20S to update its firmware. Instructions were cryptic, incomplete sentence, non-intuitive and confusing. The Sena Device Manager instructed me to send an email to tech support for help. Huh??? Email. How about a phone number for tech support like every other company on the planet, even the bad ones, offer? But I did as I was asked and sent the email. An hour later, I was chomping at the bit and attempted to see what my help request status was (like..how much longer do I have to wait?) There's a very convoluted log in process to do this and I was unable to complete it. Couldn't find a Tech Support phone number on the website and GAVE UP.
Rev Zilla was very understanding and in spite of their "No Returns For Electronics" mandate, I was allowed to return the 20S.
That was yesterday. Tonite, I got an email from Sena advising me that they'd be ready for a phone call with me tomorrow...three days later.
If this is somebody's idea of a "world class customer experience" I'll eat my hat.
I really wanted this to work. I really did. I had visions of Bluetoothing my iPhone and playing music while I intercom'd with my riding buddy. But I simply will not accept this kind of experience in a premium priced product. No sir, I will not.
February 26, 2015

Great upgrade!
I upgrade from the Cena S10 and I have to say it was the best investment I could have made. A lot easier to use with gloves on and the new clip on feature ensures that it won't get blown off. (S10 didn't hold to well) The sound is a bit clearer but the best new effect is the integration of Radio and multiple devices. Great product! Well worth the money!
February 25, 2015

Great bluetooth device
Great product, easy install easy to use features. Very pleased. Thanks REVZILLA........
January 27, 2015

Have a functionality, fit, or otherwise product-specific question about the Sena 20S Bluetooth Headset? Ask it here!
If you have a customer service or shipping question, please direct it to our Customer Service department.

Westin P: Chose this product because I had read the past products were really good, the reviews on this one were good. The people I knew with the older versions and this version said that both were great, support was easy to find on line, and may new products were being built to use this with things i already owned, GoPros for example.Dec 9, 2014

Patrick J: The new features plus the iPhone blue tooth setup commands and great reviews make this new model a must have for my Christmas list.Nov 29, 2014

Kirk R: I was seeking a helmet based headset for music and audiobooks. After a good deal of research and guidance from a Revzilla sales person, the Sena 20S headset appeared to be best for my requirements.Nov 28, 2014

Robert R: I use a bluetooth setup on my Schuberth helmet, but I'm now also using a HJC helmet a friend gave me and it doesn't have bluetooth. The helmet is bluetooth ready, but the bluetooth that it is made for has bad reviews, so after checking several reviewsfor this universal system, I decided to get it.Nov 28, 2014

Brian F: I choose the Sena 20S Bluetooth Headset mainly for its ability to connect to multiple devices, and layer the various audio feeds into the headset simultaneously.Nov 24, 2014

AJ S: I choose this product because it seemed to be the best communicator available in it's category. Besides, saddling up with a helmet and no way to communicate with ones cell phone, gps, and music is not my idea of a good timeNov 17, 2014

Michelle S: I wanted the upgraded features of this product, increased connections to riders, increased distance ability, and the added feature of my music not being cut off when in conversations with other ridersNov 17, 2014

Nathan B: This unit has better range, the best Bluetooth 4.0 technology, longer battery life, and an app to control it on your phone. I am also able to connect to an older Bluetooth XBi2 headset that my wife now uses. The new design also looks great on a helmet.Nov 11, 2014

D U: I looked high and low at the many models of communication devices available and came to the conclusion that the 20s has all the features that I want in an upgradable and fully supported package. Based on the outstanding reviews it seems like a low risk, high return investment.Nov 11, 2014

Christopher Y: Watched lots of RidingwithTom! He did a great review on this particular model and showed in call qualities and read up about it. So I just have to get it.. Although winter is right around the corner for me.. I guess i'll just have to wear my helmet while i drive in my car!Oct 19, 2014

ellen j: My son requested it for his birthday. He is a very thorough researcher so I am certain that this is an excellent product.Oct 18, 2014

Trenton W: I don't have this in my hands to test yet but for other shoppers, this seemed like the best option on the market according to reviews. Especially with the ability to pair with other brand devices. You don't get that with any other device and there are so many options for people to purchase now days that you need this option.

I see potential new updates coming out in the future to fix current firmware issues. I am up for dealing with currents problems that have been reported until that time.Sep 22, 2014

Bruce M: I bought a Nolan 104 helmet but bought this units even though it will required some rigging it up to the helmet. But the Nolan units only works with other Nolan units and their's was way more expensive.Sep 22, 2014

David H: The SHM10 was highly recommended by a friend so I thought I would upgrade to the 20sSep 22, 2014

Kenneth K: Hope this is as good as all the reviews I have seen. Want to be able to listen to music. Need the ability to answer a call when traveling without having to stop. Has a ton of features for the price.Sep 19, 2014

Charles J: I already Had one and enjoyed it so much i bought one for my dad as a birthday present.Sep 17, 2014

Jason R: Owned the earlier Sena version and was so happy with it that I had to upgrade. The new one has better positioned connectors (on the bottom, instead of on the side), so hopefully they wont get water in them and quit working like the old ones did. The voice commands are also great- I don't have to touch the device for most control actions. FM radio reception leaves some to be desired, but at least it is available.Sep 10, 2014

Aderonke A: Going on a bike ride soon, want to communicate with other ridersSep 9, 2014

Kyle C: I wanted to be able to talk and listen to music with out having to have ear buds inJul 11, 2014

Che-Chuen H: I love the Sena SMH-10. However, it's a bit inconvenient to have to switch out of a conversation to listen to GPS directions. Enter the 20S. I can't wait to test the "audio multitasking" feature that will solve this minor inconvenience in the SMH-10. I also like the external mic feature to listen to exterior conversation & sounds with the helmet on. Really looking forward to test and review this unit!Jul 11, 2014

Tom T: my sena 5 is weak and I need the ear bud plug this one has.Apr 9, 2014

tom m: Based upon the recommendations for the 10 model line, this next gen system, which has built-in ear-bud connectivity and claims to pare with non-Sena brand products (for my buds who have other gear)....has the "jog-dial" in a less obtrusive package. Pricey, but if it's got improved sound quality too, which it claims to have, should be worth it!Apr 7, 2014

Dustin M: This will be my first Bluetooth Headset. Ultimately I chose this unit from Sena because of the compatibility with the other units out there. Looking forward to testing this thing out.Mar 9, 2014

Matt KStaff:Very limited quantities (less then 300 for all of the US) are coming in by mid-June. All of quantities coming to RevZilla are spoken for in pre-orders. SENA expects to have good availability and to be able to fulfill all of the pre-orders by mid-late July.Jun 9, 2014

Samuel K. L:Did you guys already receive and send out the stock that you received in this first shipment? Just trying to see if I have a chance of getting mine soon or if I have to wait till late july.Jun 20, 2014

A shopper asked:Two things… First, are there separate volume controls for the intercom and music? And if so, how does this feature work??I’m coming from a J&M Bluetooth headset and that was a huge feature for me, having buttons for the Bluetooth volume, and a dial for the rider/passenger intercom (which was corded) so they could be adjusted independently (turn the wife down and the music up for example)Secondly, (and this is more of a curiosity really) when plugging in earbuds, does the sound cut out on the speakers or do the speakers and earbuds play simultaneously?Thanks very much for the help!Nov 8, 2014

Sena B:The volume of the intercom is independently from the volume of the music so adjusting the volume of the intercom does not affect the volume of the music. Secondly, plugging in a pair of 3.5mm earbuds will disable the connected speakers.Dec 8, 2014

Cathy G:Good questions. The volume of the intercom is the same as my music. If you can control independantly I really dont know. And the plug in for the ear with a shutoff of the speakers I have not tryed . I am no help to you and am sorry.Nov 8, 2014

A shopper asked:I currently use a wired intercom with a hot-mike which allows instant communication between rider and passenger, this is a priority for me. Does this, or any BT system, allow for instant communication or does the VOX have a delayed activation? If listening to music with the device is there a delay with the VOX? Thanks.Dec 19, 2013

Tristan R:The 20S has integrated the new features that enable users quicker and easier accessibility while using the unit. Intuitive voice commands have been built into the 20S to ensure riders can maintain handsfree control while riding. The voice commands allow riders to operate functions such as intercom connections, mobile phone calls, music playback control and more without needing to take their hands off of the handle bars.

Another key feature allowing for quicker and easier accessibility is the new interface based on motion sensor technology for easy set-up and pairing. The motion sensor feature allows the pairing of Bluetooth devices with a simple shake of the units. The new feature allows users to spend less time setting up and pairing units and more time enjoying their ride. The motion sensor feature is also firmware upgradeable to allow for additional yet to be released features.Dec 24, 2013

Anthony T:Ive asked the same question, and the short answer is no. According to my connect at my local Harley Dealer who spoke with a Sena salesman, if you buy the SENA SM10 connect that to the bike, then connect the 20S to that it will work.....Sep 19, 2014

A shopper asked:Can my passenger and I listen to a single audio source at the same time? We like to listen to audiobooks, podcasts, etc while traveling. If yes, how does this work with respect to pairing or cabling between the source (phone/mp3 player) and the two units?Jun 2, 2014

Richard B:According to Sena's web site you can pair to multiple bluetooth devices at the same time. You you're supposed to be able to intercom, listen to bluetooth audio, and share bluetooth audio all at the same time.Jun 2, 2014

Michael N:No cables required if listening to a BT music stream. You can share that music stream with the other headset during an inetcom session. You get both the intercom and the music audio blended.Aug 6, 2014

Jeremy D:Most likely end of may to june now....I say a response email, cant remember where that had pushed the date back even further and said it was going to ship to retailers in May now....sighApr 14, 2014

harry g p:No helmet speakers will have base because they aren't close enough to your ears and it is not easy to do this. I use earbuds which work great. The new unit has ear bud or speaker hookup.Apr 15, 2014

"The intercom is “universal” allowing it to function seamless with Sena Bluetooth communication devices as well as other Bluetooth communication headsets in the market (with future firmware upgrades)"Dec 2, 2013

A shopper asked:The universal intercom is the biggest selling point for me as Most of my friends have Scalla intercomscan Can I conect all five chanels to Scalla intercoms at is there a limit to interconectability? I read on a form that in order to conect to another brand that you have to rout it through your phone somehow.Apr 20, 2014

Ryan H:2) Pressing the phone button gives you access to Siri and you can make/receive calls, play music, use your GPS, read and reply to texts, etc. You should also be able to activate Siri through the 20S voice command.Mar 18, 2015

A shopper asked:Which GPS units will the Sena 20S pair with using Bluetooth for trip routing? I have the SMH10 and was informed that GPS voice directions would pair to it but that is not the case. I have a Garmin nuvi 3597 GPS and Garmin says it will not work with the SMH10 and furthermore Garmin indicates there is no way they can make all their bluetooth gps units compatible with all bluetooth headsets!!Mar 11, 2014

Josh M:The Sena SMH10 and 20S will pair perfectly with all the Garmin's that pair with headsets. The nuvi 3597 hasbluetooth but does not pair to headsets. It pairs to phones so you can talk and hear through the GPS unit (and stow phone). The models meant for motorcycles, (Zumo models for example) pair to headsets as well as phones. All on Garmin's website.Mar 12, 2014

David S:I agree that it can't be used with everything. Depending on how Garmin implemented the BT. This is also the case with Zumos. I have the Zumo 550 and while I could pair over BT for navigation, phone and music (MP3) Garmin decided that if you added the optional XM antenna you can only get XM over the hardwire Audio out. So I have to run the hardwire audio out to a Sena SM10 BT hub which then I pair the headset to. Basically skipping the pairing of the GPS direct to the headset. So if the Nuvi 3597 audio out, the SM10 is an option. Though it is pretty spendy if that is all you want it for. It does add the capability of adding a couple aux inputs such as multiple Garmins (I run 3 of them) and an input for a PTT style radio (FRS/GMRS/CB). Since I use the radios for bike to bike Comms it was easier to justify the cost of the SM10. If I only wanted it for a BT bridge for XM I would have done a cheap BT dongle off eBay.Apr 3, 2014

A shopper asked:Hi, I´ve been using the 20s for almost 3 months. The intercom works perfectly and the sound quality is awesome. The thing is that I´ve been having some problems while listening to music, its working perfectly ansuddenly a big beep appears and the only way to end it is my turning it off. This has been happening more often, and its really annoying. Has anyone experienced this? How can I fix it? Or do you think that my device is defective?Feb 2, 2015

Spence C:It sounds like a software issue - I'd try to flash the firmware to the newest release and if that doesn't work revert it back to a known good version. Have you downloaded their update utility?Feb 17, 2015

A shopper asked:Sena's website only mention apps and compatibility with iOS and Android smartphones, but not the Windows Phone. Are there any compatibility issues with the 20S and a Windows Phone (specifically a Nokia Lumia Icon running Windows Phone 8.1 OS)?Jul 8, 2014

Cathy G:I did not see in the specs that APT-X is supported. That said from the preliminary reveiws this is a step up from last generation and the last sh 10 was a very good unit alround. Sorry I couldnt give u a positive answer but they may put the codec in a firmware update that u can download. DougMay 21, 2014

Robert R asked:Size wise, in your opinion, how would you compare this to the Scala G9? Bulky? Less bulky? I currently own the g9 and i feel like i would like it to be a little lower profile. ThanksMar 11, 2015

Michelle S:I purchased the 20s, and was not able to hear music or conversations clearly with the standard speakers that came with the unit. I tried everything, but the wind noise and road noise, even with the volume turned as high as it would go, I was still not able to hear properly.

So, I purchased the SHURE SE215 Earphones, and they work GREAT. The system is compatible with other ear-buds. The 20s has both an earphone/bud and an Axillary port ( mp3 player )

I removed the standard speakers off the unit ( just a little screw turn ) and the speakers/wires are removed.

S S:Yes. According to the instructions you can use your choice of buds or speakers.

I haven't changed either yet on my 20s, but when I upgraded the Sena smh10 to Tork X Pro speakers, the difference was incredible. Huge upgrade in clarity, bass and overall sound. The speakers on the 20s are pretty rocking out of the box so I haven't needed to. Aug 19, 2014

Richard B:Yes - it uses Bluetooth technology to talk with other non-Sena products. Here is something I copied out of the owners manual:

18.1 Universal Intercom PairingThe 20S can be paired with non-Sena Bluetooth headsets for Bluetoothintercom conversation. You can pair the 20S with only one non-SenaBluetooth headset

You might want to go online to the Sena website and download the whole owner's manual pdf (for free) which will tell you all of the Sena 20S capabilities - I tried to post the link here for you but it's not allowed.

David B asked:How is the build quality of the unit? I have been reading about build quality issues on various forums so I am hesitant on purchasing the Sena 20s and having to deal with warranty. Most people post things when they complain (as opposed to when they praise something), so I'm hoping the people without problems outnumber the people with problems.Sep 13, 2014

Tina-Kevin M:The build quality is great. Some may say it is not because it is light weight. It is suppose to be light weight. That is the point in the unit. Very strong and very functional. The best unit on the market by far. Great sound quality and if it is not good enough you can use your own speakers with it. I crashed head first into gravel and slit 15 feet on my head before coming to a stop. The shoe helmet did its job and the Sena only had a couple of scratches and still works perfectly. Go to the Sena facebook page to see the aftermath of the helmet with the Sena 20s attached.Sep 17, 2014

Timothy C:Build quality is quite good. Took the unit on a 5200 mile trip out west (I'm from Indiana). Rode through some extended wet weather without issue. We rode for around 10 hours per day and the battery only conked out once at the end of one of the 12 days. Make sure you plug the unit in at the end of the day as it takes several hours to recharge.Sep 17, 2014

Michael K:Fit and finish of the product is very good. Buttons click well, the jog dial is quite responsive, and overall things just feel 'well made'. Not to mention the fact that I've given mine a bit of abuse so far, and everything is working fine. I don't have any worries about the build.Sep 17, 2014

Sena B:With the v1.1 firmware for the 20S you can set the Motion Sensor sensitivity to "high" or "low" or you can disable it entirely. With the Motion Sensor set to "high" you need to gently tap the body of the 20S (or on the helmet around the 20S) twice to activate the voice command. The best way to activate it is to gently tap two times while counting the seconds. Count to one second for the first tap and then count two seconds for the second tap. With the sensitivity level set to "low" you only need more force when tapping but the same 1 second gap in between each taps.Jul 8, 2014

Brian K:Jang, I've had the 20s for several week, and admittedly have not spent a lot of time on., but so far tapping it does not work for me.I suggest the following1) Join the forum at Sena for tips and to view existing problems (lots).2) Update both firmware and software as they become available.I do think Sena is trying and currency of software and firmware is your best bet.Jul 8, 2014

Steven D:Did you do the update? They added a sensitivity setting which can be adjusted from the smartphone app. They also have a bunch of tutorial videos on their website. One of them shows how to do the tapping. Which by the way they recommend tapping your helmet and not the body of the 20S.

Bobby S:I saw a video on this (youtube). Says the best way is to tap the helmet close to the device. Do a search and I bet you can find the same video. Since i don't yet have the 20 i can't personally tell you how well this works.Jul 7, 2014

Nancy S asked:I have a Shoei RF-1200 in small. I have read that the 20s Speakers are just a hair too big to fit well into the speaker wells in the helmet. I don't want to surface mount the speakers. Has anyone successfully mounted the speakers in the wells on the RF 1200?Oct 10, 2014

Cesar J:This is not quite the answer to your question, but I do have some ideas. (For the record, I have the speakers mounted in my Shoei GT-Air.)

If you buy it and it ends up being too small, you might be able to use strips of 3M double-stick mounting tape (the best one ends up being 3M VHB, 1/16" thick [or 3 mil] double-stick mounting tape). You're most likely to run into issues with the part of the speakers where the wires come out. In my GT-Air, the recess built into the helmet for speakers is shaped like a circle with one squared-off corner, so I just oriented the speakers so that the wires come out there.

An alternative solution would be to use in-ear headphones, the kind that go inside your ear canals (not ear-buds, which just sit inside your ear). the hardest part there would be finding a quality pair that seal up just right with your ears, yet remain low-profile enough to not be uncomfortable inside your helmet. v-Moda makes a good set that I've used that way before.Oct 10, 2014

S K:I have my 20s in a medium 1200. I manipulated mine so I did not need to shave some of the inside shell down. However, the best way would be to sand some of the inside liner down (which isn't much) and you're not shaving enough to negate the safety properties of the helmet. If you put the wire side down into the hole first its possible to have part of the speaker stick on the supplied velcro. I also kept the inserts that come in the helmet that are in those holes to go over the speakers to stop any issues with discomfort or rubbing on my ear (also in my case to help hold the speaker in). I've only had one issue with a speaker coming out and it was fixed within 10 seconds. Ultimately I would say do the shave method as that will allow the speaker to fully sit on the velcro and not require you to adjust the speakers. Good luck!Oct 10, 2014

Nancy S:So I decided to purchase the SMH10 instead. It fits well in the speaker wells. The foam inserts in the helmet are now too big to use, too, but it is comfortable without. I have other issues with the SMH10 that I will post on that product page, but it had to do with the upgrade to the firmware they suggest you do. Basically, it killed the unit. Sena is going to replace it, but apparently I wasn't the only one with this problem. How about a little proactivity from Sena. What a hassle.Oct 24, 2014

Jack M:I have an RF-1200 large, and was able to mount the speakers just fine. In my case, I used a razor blade to shave down the plastic. Specifically, I opened up the area where Shoe left a guide for wires going to the speakers. This allowed the Sena speakers to slip right in.Oct 17, 2014

A shopper asked:i know you can use earbuds with the 20s, but i'm wondering how thick the speakers are? my helmet has very little room (depth) for speakers. could someone please measure the speaker portion?Jul 22, 2014

AJ S:The speakers themselves are ¼" thick. If you were to use the velcro pads that comes in the package then the thickness is a little over ½", I'm calling it ?" in total. There are also some velcro strips in the package that I haven't played with yet but if the strips could be used without the pads then we're back to about ?".I hope this helps.Jul 22, 2014

steve m:Speaker is 1 9/16" in diameter, and 1/4" thick. It fits snugly in the recess in my Shoei RF-1200; in fact, a tiny bit of trimming of the recess with an X-acto knife would improve the fit.Jul 22, 2014

Barry H:I wish I knew if it was weatherproof. I hit the Revzilla website just as a couple came in and they allowed me to order the unit and then promptly called and cancelled the order on me. Still have not received it.

However I do have a 10S. That seems to be weather proofed, but if I were caught in hard rain I would take it off my helmet.

Greg J:I have used the 10s on our snowmobiles. The unit itself help up just fine. The microphone not so much. Vapor from my breadth shorted out the microphone after two hours of riding. We have since wrapped the microphones in ziplock bags and tape and that seems to have solved the issue.Jul 28, 2014

Cathy G:They say from Sena that it is weatherproof NOT waterproof but from the history of the earlier units I would go with it would be fine in rain. I am going to trust that it will be ok. After all it has a warranty and no real overall negitives so go for it DougJun 23, 2014

Wendell M:Hello Rider, I preordered the Sena 20 and it had a delay from the original shipping date supposed to ship early June I can't tell you until then, but I am waiting with great excitement.May 26, 2014

A s:Revzilla, I would love to reply to this in a positive way but I cant. You charged my credit card, which I believe is your policy. (Pre-Paid). The product in question has not shipped and may not be shipped till end of June from what I heard.

A shopper asked:I have the Cardio at this time, they are very good except if you are not talking for like 10 seconds it goes to sleep and it's very hard to reconnect to the rider you were talking to. My question is how long of wait time is there before it goes to sleep, is it possible to program it to where it is allways active?Dec 29, 2014

Marc L:Mine is always active. If intercom function is activated, it does not go to sleep. If I am listening to music, and not multitasking (so that I can talk right over the music) I just get the jog dial to start intercom conversation again. It works great. Dec 29, 2014

MARK G F:Yes. The unit comes with a self supported boom mic that attaches to the 20s as long as you have room on the back part of helmet on the side to attach the mounting bracket. BUT the 20s has had a lot of problems with the earlier units in Bluetooth connections, volume control, FM reception. I replaced my unit once, received a later serial number, still had problems, and finally asked for a refund. Bought a SMH10 instead and it works flawlessly. Nov 30, 2014

Vonda S:Thanks Mark :-)How your noise quality at hwy speeds for radio or turn by turn? I've been considering the 20s (whice I've read has major issues) sena SMH 10 or the Uclear HBC200HD... Have you any experience wth the uclear?

stu s:The sm 20 does improve range with the 10's. My friends also say that the connection delay on the 20 is improved as is the audio quality. One word of warning. I had to return one already because the connector on the helmet broke. I love the technology but I am not 100% confident in Sena's manufacturing capabilities. Nov 12, 2014

John G:I have both units and the S20 is not going to help as far as additional range. The S20 is no where near as rugged as the SMH10 and my S20 cracked open after a small bump after only 2 weeks. This was fixed with a little superglue and silcone sealant to make sure it was still water resistant. The S20 can be a pain sometimes to get a group intercom going with users that have SMH10s and SMH10Rs.

Even after all the issues with the S20 I stick with it because my group likes to leave the comms open for chit chat and to call out road hazards and I think this is important for safety. I like to listen to music on long rides and the S20 allows me to do both at the same time. This makes all the issues with build quality and early firmware issues worth it.Nov 10, 2014

Anthony T:Sweet, I plan getting both, plus the SM10. Apparently for anyone with a newer harley equipped with the BOOM system, its a go around so that you can use the bluetooth headset with the bike, instead of that wired headset from HarleyOct 1, 2014

A shopper asked:I would like to know if the following option-feature is available? Assuming that one unit receives a phone-call. Is it possible to share the call with a second, paired unit?Aug 12, 2014

Sena B:Yes, this is possible. You can have a three-way conference phone call by adding an intercom friend to the mobile phone conversation. While having a mobile phone call, make an intercom call to one of the intercom friends by tapping the Jog Dial to form a three-way conference call with the person on the mobile phone line.Aug 12, 2014

MARK G F:Yes you can. Once you are connected to the phone call, you push jog dial to intercom the second person and you will be in a 3-way call. Push jog dial again during the call and you will drop the intercom. Hang-up phone and intercom stays on and you drop phone caller.Aug 12, 2014

A shopper asked:I would like to know if the following option-feature is available? Assuming that one unit receives a phone-call. Is it possible to share the call with a second, paired unit?Aug 12, 2014

Daniel S:I am not that far into the 20S. I know according to the manual music sharing is a feature, but it does not specify if that feature shares a phone call. Sorry I could not be more help at this time. I am heading out for a week long riding trip and I should have the Sena 20S mastered by the time I get back. I am looking forward to using it, seems great so far, install was a breeze.Aug 12, 2014

Sena B:Yes, this is possible. You can have a three-way conference phone call by adding an intercom friend to the mobile phone conversation. While having a mobile phone call, make an intercom call to one of the intercom friends by tapping the Jog Dial to form a three-way conference call with the person on the mobile phone line.Aug 12, 2014

Tom T:The way I understand it is you pair your phone with the Zuma then pair the phone with sena. Now you have Zuma phone ans sena on line together. I suppose you also would have music from the garmin zuma.Jul 29, 2014

A shopper asked:Hi Revzilla, Your site states that the Sena 20S has an "Optional handlebar remote control (sold separately)" in the features section. Can you please tell me what the part number for this is and price? Thanks.Jun 15, 2014

Roger B:I'm sorry, but I am unable to answer your question. I pre-ordered the Sena 20S in March with an expected ship date in early May. In mid May, the ship date was pushed to mid June, and mid June it has been pushed to the end of July. If received the unit, I may have information on the optional components, but since I haven't received one yet, someone within the Revzilla organization would be more appropriate to answer your question.Jun 17, 2014

Timothy C:You tap the head set to talk to another rider. You double tap to say a voice command, such as "Speed dial 1" and it will call the number you have programmed into the unit. You are supposed to be able to say "Hello Sena" vs. a double tap, but the voice command usually doesn't work for me. I believe you are supposed to be able to answer a phone call verbally, but this does not work for me either.

To sum up, I push the large button once for rider to rider, double tap the side to issue a voice command. and press the button on the back to answer or end phone calls.Feb 16, 2015

Dane S:you say "Hello Sena" then she responds "hello please say a command" and you can then say "Music, Radio, ect" and your music will start playing, its quite incredible totally hands free and available to be on the controlsFeb 17, 2015

Wayne M:I mounted mine to a Nolan 104. I removed the bottom trim of the helmet and cut a small tab out, about 1/4 by 1 inch as wide as the unit clamp. That allowed for the base mount to slip into the helmet and clamp to the side. Very stable and if I remove the base mount it is hardly noticable and does not effect the helmet. Well worth it for the Sena 20SFeb 18, 2015

A shopper asked:I am currently using a Sena 10 with good results, except I cannot switch from my iPhone music stream(pandora) and the installed audio system on my BMW r1200rt, which is bluetooth enabled. If I start off listening to the bike audio, I can receive calls on my iPhone, but the music stream capability is lost. If I have the music stream enabled on my iPhone, than I cannot stream from the bike. The bike is paired via A2DP, while the iPhone is multi-point. Also have a Garmin GPS Nav5 paired, but that isn't causing any problems. Turn by turns come across fine. the 20S allow me to switch between the two sources without losing the appropriate pairings?Oct 6, 2014

Cathy G:Tha'ts a tough one. If you connect through blue tooth for your bike radio is it setup as one bluetooth address and the phone as another address and so on? On the 20s I can go back and forth with my phone and my music. But they are one and the same device. The 20s SHOULD pickup the stream again either by voice command or tapping the phone button. I'm sorry I don't have that multiple setup you have but the 20s is very capable. Try another source for more info . DougOct 6, 2014

Sena B:Similarly to the SMH10, the 20S only has one A2DP Bluetooth profile so both the iPhone and the BMW R1200RT can't be using the same A2DP audio signal at the same time. You can pair both devices using the mobile phone pairing method but depending on which order device the 20S connects to depends on which device will get to use the A2DP audio signal.Oct 9, 2014

Dane S:Yes it comes with both a wired mic (for full face) and a boom mic (for the half faced) although i have mine on a full face and sound quality is awesome i cant give you a honest answer on how it sounds on a half face just that i heard its good and i figure if i sound good with my visor open and adequate airlfow throughout my full face i wouldnt see why notOct 3, 2014

A shopper asked:I am interested in getting a communicator unit the 20s interests me very much. However I haven't heard how well it does with open face helmets. Anyone try this unit with anything other than a full face or modular helmet?Sep 13, 2014

Michael K:I use this on a 3/4 helmet with a flip down shield that mostly stays upright as I'm driving around down (Z1R Ace helmet). For around town, it works great. No trouble hearing it even with the shield up. I can become more difficult to hear at highway speeds - my helmet doesn't exactly block out tons of wind noise.Sep 17, 2014

Glenn H:I ride with an open face helmet most of the time and with the new noise reduction tech in this headset the wind noise is reduced a whole lot... There still is some noise but not like the previous unit...Oct 16, 2014

Marc H asked:I currently have a SMH10 and it works great except for one issue.

I currently use my iPhone for streaming Pandora, and internal music player, but I also have a Garmin 665 with XM radio, however with the SMH10 I can only pair one device for Bluetooth stereo (a2dp) So my choice is to either have stereo Pandora/iPhone and mono XM/Voice prompts or pair the iPhone to 665 and have no access to Pandora/iPhone music player.

Klaudiusz K:The Sena 20 has bluetooth 4.0. In theory it gives wide range of multitasking possibilities. Personally I only paired my Galaxy S5 (equipped with Bluetooth 4.0 as well) with it and I was able to play tunes, listen navigation and talk over the phone in the same time.I didn't try pairing with anything else, didn't find a need.Maybe someone else can chime in.Btw, wait a bit. I went through two unit and both had same build issue -bad batch maybe. Spoke with Sena and they told me they waiting for second shipment (mid Sept.). Other then that I love all the features Sena 20 has.Sep 5, 2014

Sena B:The 20S can do both devices in stereo but not while both devices are connected to the headset at the same time. There is only one Bluetooth profile available on the 20S that is used for stereo audio and that can only be used by one device at one time. However, Sena has an adapter called the SM10 that can combine two stereo audio sources, like an iPhone and a GPS, into one audio source which is then paired to the 20S.Oct 9, 2014

Cathy G:I looked through the manual and could not find any language choices to change language. Since the manual is in English and French you would think that you can switch. There is probably a way to do it but I don't no. Sorry.Try an email to Sena themselves and see what you get for an answerSep 4, 2014

tom m:I tried unsuccessfully to pair the 20s to a buddy's BILT helmet intercom system to no avail. Never would connect so not sure with your friends unit. Also know that if you do get it connected it'll just be a bluetooth connection not intercom. I suspect that means you'd have to be really close for it to work. I ended up returning my 20s for a variety of such reasons. Truly a disappointment. Aug 21, 2014

Kyle C:The new sena 20s should work with other manufacturers. I'm the instruction book it does tell you how to link up to do an intercom with them. Hope this helps. I can look into more if you need me toAug 25, 2014

A shopper asked:I would like to know if the following option-feature is available? Assuming that one unit receives a phone-call. Is it possible to share the call with a second, paired unit?Aug 12, 2014

Dale L:I don't think so. Check the on-line manual real close for the way you plan to set it up. I use GPS and phone. The GPS talks to me (rider) and cuts out my broadcast and receiving while it's yacking. The phone is paired to the GPS so the phone cuts out my broadcast and receiving while I'm yacking, And if I am on the phone, the phone is cut out when the GPS talks.Aug 15, 2014

Shawn B:I'm not sure this is possible. A phone is connected via bluetooth. When a call is made, and answered, it will interrupt the connection to the other rider. Attempting to reconnect with the other rider, I believe, will disconnect the call.Aug 21, 2014

Michael N:Yes and no. Scala rider has a universal intercom feature that in theory would work with the G9/G9x. Reportedly, it is having issues with this at this time with the current firmware. I have not tested this myself.Aug 6, 2014

A shopper asked:Can the base mount be clamped (and therefore removable) or is it stuck on? I have three helmets and so would need a removable base mount so I could use it on all three helmets.Jul 17, 2014

Louis S:I have no experience with the SMH10 but I can say I have had no issues pairing with the Nav V. I usually turn on the Nav V first. After a brief moment for it to get up and running I turn on the 20s and it always immediately pairs.Aug 12, 2014

A shopper asked:Does anyone know how long the battery life is at max volume w/ music running the entire time? I may have a faulty product because my 20S shuts off after 1 hour. I'm also having a difficult time finding out when it's fully charged because it goes from red to blue in 1 hour, then changes back to red and stays red for about 7 hours... then changes back to blue.Jul 13, 2014

Tina-Kevin M:Contact Sena. The unit is great and the battery life is great. Mine last all day running music and intercom, phone calls and all else. I have plenty of battery left at the end of the day.Jul 14, 2014

A shopper asked:Does the Sena 20S intercom work with the SMH10? I have been using the SMH10 and have several friends using the SMH10, but I would like to upgrade to the 20S and still communicate with them.Jul 10, 2014

A shopper asked:The Sena SMH-10R can allow up to 4 users to be connected at the same time. Can I use the Sena 20S to add more users to that existing connection? Lets say I want to join my 4 buddies already using a SMH10R, can I do that using the Sena 20S?Jun 30, 2014

Mark W:I use it with a c3 pro Schubeth helmet. I have never used the BMW Intercom. The friends I ride with all have the Sena brand. It connects very easy with one touch of the button. I like listening to music when I ride, so I found connecting ear buds sounds the best. The speakers do not seem to play the music loud enough. You can connect more than one device though the blue tooth.Mar 30, 2015

A shopper asked:I just purchased the Laser Monaco helmet. I want to get a Sena 20headset. It doesn't look like it will fit on the helmet. O like all the options that you get on the Sena. Will the Sean 20 fit this helmet?Jan 30, 2015

Wayne M:I mounted my SENA 20S to a Nolan 104. The SENA unit detaches from the mount, so once you get the mount on the helmet it stays there and you just remove the device to charge or store. The SENA mount is designed to clip onto the bottom edge of a helmet and bolts in for tension. Because my helmet had a plastic trim around the bottom edge I had to remove the bottom trim between the edge of the helmet and the lining. I cut a small slit about 1/4 inch wide and 1 inch long in the trim then put it back on the helmet. That allowed me to slip the SENA mount into the hole and bolt it to the helmet. If I want to remove the mount I can, it just leaves a small hole in the trim. Well worth it for the quality you get from the device and the awesome features. If you use a helmet camera this device is compatable with the Prism and is voice controlled.Feb 18, 2015

Andrew M asked:Can you blend MP3 music Via AUX input and Bluetooth Via Cell phone? I want the cell connected Via Bluetooth to notify me while my music is playing through a MP3 player with no bluetooth capability.Nov 25, 2014

A shopper asked:can blue toothed mp3 music be shared with second non-20s headset on same bike or does second headset tune in blue tooth individually? Would a smh10 receive the blue tooth music?Jul 16, 2014

Ulrich V:There is enough room in the XD4 for the speakers. I have mine mounted with the extra foam velcro pad included in the box to bring them closer to my ears. Great unit and the sound is great a t high speed. Jul 13, 2014

I have ordered the product, but have not used it. I am expecting delivery in May, 2014. I had questions prior to placing my order and sent my questions through Sena's website. Several of their staff provided answers quickly. I would suggest contacting them.

A S asked:What is different in the 20 from the 10? I see the ability to pair with ANY Bluetooth headset and Bluetooth 4...whatever that does...anything else that would push me to the 20 in place of the 10?Apr 2, 2014

David S:Right before the announcement of the 20 I had bought a SMH10. I returned the SMH10 for the following reasons. The 20 has FM radio tuner built in, it also has better range for bike to bike communications. The universal communications was another reason but that feature is supported with the latest Firmware update on the 10 now. It also has better voice control but that may have been improved on the 10 with the firmware update. Not sure about that one. The biggest selling point for me was the FM tuner as I was looking at adding one to the bike tied into my SM10 which I have for GMRS/CB radios and XM.Apr 2, 2014

David S:
Just to clarify when I say SM10 it is different than the SMH10. SM10 is a Bluetooth Hub which adds PTT capability for certain radios and allows aux inputs for other various non-BT devices like GPS, radar detectors, ect. Personally I ride a Honda ST1300. This bike doesn't have any factory radio options. So for GMRS I am running a Icom F21 Commercial GMRS with NMO whip antenna. For CB/WX I use Midland 75-822 with whip antenna. I have to be selective on if I am using GMRS or CB but it is easy to switch. Depends on if I am riding in a group (GMRS) or solo (CB/WX). Then I have 2 Aux inputs for two of my 3 Garmins. While I have a Zumo 550 with XM which has BT built in, it doesn't support XM over BT. I would have to upgrade to the Zumo 665. Since I needed the SM10 anyhow for the conversion of comms to BT, I just run the Zumo through that. The phone goes to the Zumo so I have caller ID and everything routes through the SM10 Hub which is compatible with pretty much any BT headset (Sena or not). I can't speak for other CB systems and many times OEM systems are hard to tie into BT. So their statement that no CB works with BT. Well if they are talking Harley integrated CB they could be right. If they are talking aftermarket radios, then I would say not true. I do it. I will say that range sucks with CB which is why I don't use it much. The 4 watt transmit power on my Icom F21 crushes it in terms of range. More so when teamed with a quality antenna. I use a Laird whip.
Apr 3, 2014

Alan W asked:I have a Shoei RF1200 helmet. In reading some reviews of the 20S, I've learned the speakers on the unit do not sit properly in the speaker cutouts in the helmet. What has been your experience and is there a workaround?Mar 16, 2015

Ethan C asked:My buddies have the Sena SMH-10's and I'm looking to get the 20s due to the convinces of multitasking, sensitivity (the tap feature), and FM radio feature. My question will fluctuate as people input their personal experiences, but how is the build quality of the product, and how well are the new/upgraded features? I have borrowed and used the SMH-10 from a friend and it's great, but I'm looking for something that will fit my taste and the 20s nails it, but I'm just curious and would love a little more insight before finalizing a purchase.Mar 5, 2015

Sena B:The 20S can be used with half helmets. Depending on the design, you will need to use your own pair of earbuds and plug them into the Earbud Jack since there won't be a place to install the speakers on the helmet.Apr 30, 2014