FAQs

Standard turn time is 72 hours with a complete submission. Outliers would be time of year i.e. 4th quarter or if a code is excluded and the file has to go to the carrier for review. There are circumstances where exceptions can be made and files can be turned around within 24 hours or less.

There are several documents required to enroll a client, but the value of leveraging the AXIS Group is our team will work with the client and the PEO to ensure all the necessary documents are communicated to the client and collected timely.

Not allowing the PEO to administer the payroll is not an option. Although this is a common misconception that processes have to change. If the client is utilizing an accounting software like QuickBooks their payroll can be integrated or downloaded into a CSV format an emailed directly to the PEO.

This is a major advantage to utilizing a PEO, carriers are not able to be blocked because it is the PEOs policy. For example, if your competitor brings a Zurich quote to the table we can obtain quotes from our PEOs that have Zurich paper and present an alternative unique solution.

We will support our agency partners however necessary. We find when we are included in the presentation process the closing ratio increases by 90% as we are equipped to overcome an objections and answer specific procedural questions.

There is no set “effective date” since the work comp is being administered on a pay cycle basis. We advise to let the client continue to do business as usual as long as there have not been any service or claims issues because commissions continue for the life of the client every month.