By Ajenai Clemmons, Ombudsman, and Richard Rosenthal, Independent Monitor, Office of the Independent Monitor, City and County of Denver, Colorado

here are several universal challenges that confront police internal affairs bureaus: handling complaints in a timely manner, resolving complaints in a way that provides some level of satisfaction to both officers and community members, capitalizing on the potential of the complaint process to improve police-community relations, and the unique difficulty of establishing the truth or … Continue reading Mediating Citizen Complaints: The Denver Program