The growing popularity of outsourced computing is no surprise. Together, with the now wide-availability of compact, commodity servers has fueled the demand for a wide range of cloud computing models. The promise? The ability to ...

Most support professionals have seen published best practices for technical support. But often, your service quality, productivity, and financial performance are often governed by worst practices: self-inflicted wounds caused by ...

Some of the exceptionally brilliant professionals may often be quirky, eccentric and emotionally zapped. They are loved by their clients but can create a very disturbing environment for everyone who work with them and everyone who ...

Many CIOs assume that In-Sourcing IT Infrastructure remedial maintenance is the most logical, least expensive process for their company. However; there are many major pitfalls that CIOs could fall into that will actually distract ...

Contract Management has gained immense visibility due to competitive pressure, global sourcing initiatives and SOX regulatory mechanism. Not all the contract implementations have been smooth. This paper discusses in brief about ...

Unlike the skilled and unskilled manpower of yester years belonging to traditional industry, knowledge workers involved with the new age industries require more direction and guidance. With high knowledge and restlessness much ...

This group is for IT managers to discuss organizational design methodologies and issues related to centralization, departmental relationships, managerial responsibilities, change management, shared services, M&A and organizational charting.

This group covers IT workforce management issues that arise with building and maintaining an IT organization. Sample topics include needs planning and forecasting, compensation and benefits, recruiting and retention, performance evaluation, coaching and development, and leadership development.

This group covers strategy on developing/ managing outsourced IT teams and vendors. Topics could include negotiation and contracting, off-shoring, sourcing strategy, vendor evaluation and selection, vendor performance, and relationship management.

This group covers IT management issues that arise from developing and maintaining a business process management (BPM) system. Sample topics include best practices for management techniques and process strategies.

As the economy recovers, recent surveys reveal that the greatest challenge facing top executives, including CEOs, CFOs, and VPs of Sales, is driving revenue - successfully planning, forecasting, and growing the top line. Join us ...

The 2010 Toolbox.com Employment Survey examined current salary trends, job satisfaction, and the use of social media tools for career advancement among IT professionals. A total of 2,295 members of the IT community at Toolbox.com ...

The proliferation of increasingly complex web applications within an increasingly complex IT infrastructure creates a host of new management challenges. Your existing approach to application monitoring might be missing important ...

People work in projects to produce something for people. So there isn't but human problems in projects. In every technical, financial or schedule problem there are human problems behind. The most important resource any company has is its people. An important element in managing a complex project is

A point of common acceptance is that, balance is seldom achieved between the product in offer, and the write-up to explain it. Again, we are coming to the much debated demand for the need to bring about common understanding between the expert who has product knowledge, and the writer who documents i

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