DSL connection gets slower than dial up at night

For the last week my DSL connection has been getting really slow in the late afternoon and evening. It is fine in the morning. Also in the evening I have started getting error messages such as Request Timeout, The connection was reset while the page was loading, and Can't find DNS server. Verizon has tried to blame my laptop, but the same thing happens with my two desktops and my wife's desktop. Verizon has also tried to blame my Belkin router, which I took out of the equation by hooking the DSL modem directly to my laptop. The modem is a Westell 6100G.

Could there be too much traffic through the CO in the afternoon and evening that is affecting my connection?

Re: DSL connection gets slower than dial up at night

Sounds Iike you do have a congestion-related problem or some equipment trouble on Verizon's end. I see your modem is incorrectly synchronized which may be a part of the problem, so I'd like to sort out any issues with the physical loop first so Verizon doesn't try to blame your modem. Also so we are aware, what package do you pay for?

Re: DSL connection gets slower than dial up at night

NDT Test is not showing packet loss yet the line sounds like it's behaving like there is a ton of loss occurring. I'll see if I can get someone. It's hard to say how Verizon has things set up but if 1Mbps is the top speed in your area and the sync rate was set that low deliberately rather than by some sort of provisioning accident, I wonder if your DSLAM is fed by bonded T1 lines. Not too uncommon to find that still to this day where DSLAMs are not fed by Fiber especially in very rural areas.

Re: DSL connection gets slower than dial up at night

I have also been getting the following messages more frequently: Server not found Request timeout The connection was reset while the page was loading Can't find DNS server Waiting for (name of website)...... Anything related to email is really slow, I've only been checking my email in the morning because any other time is ridiculous. Sometimes I even have trouble getting to Google.

Re: DSL connection gets slower than dial up at night

Understandable. Sounds like things all associated with packet loss. I'm trying to get a hold of someone for you to get this resolved. I'd rather not shoot you through typical support methods just because of a congestion or equipment issue. Meaning, no swapping modems or reducing speed. If I was able to get a hold of my Verizon contact at the moment who normally resolves these issues without question I would send you to him.