How can we help you today?

Here are some answers to commonly asked questions:

You will receive 3 free minutes for your first chat or voice reading with Kasamba, after which you will get 3 free chat minutes with each new advisor you try. After selecting an advisor, click the "Let's Chat" or "Call Now" button. During the first 3 minutes of your session you'll be able to get a general idea of your advisor's style. You may be asked to provide some details, like your date of birth, name, or similar information about anyone you're asking about. If you do not wish to continue to a paid session simply 'hang up' before your 3 minutes are up, and your session will be free. You can always rely on our unlimited 3 free minute offer to try different advisors and find the one that's right for you.

Your credit card information is sent to Kasamba over a secure connection and is encrypted to ensure your privacy. This information is neither accessible to the psychic nor to any other third party. Your financial information is protected when you use your credit card or prefer to use PayPal or another third-party payment provider.

Our system pre-authorizes your credit card to check for validity by holding an amount of up to $15. This validation is done upon entering new credit card information to our system, as well as each time you start a new session. In both cases, the pre-authorized amounts are reversed after one hour. A pre-authorization may appear in your statement as a pending charge or a "Card check" action. Please note that this is not an actual charge, but a hold of funds on your card. These funds remain in your credit account.

Our marketing team sends promotions from time to time to our exsiting users using the E-Mail address they sign up with. In case you saw a coupon or sale on a website that is not www.kasamba.com, we ask that you read the terms of that promotion clearly as they contain varying requirements to apply. Either that or it's a coupon site that is not affiliated with us and publishes codes without our consent. When in doubt, feel free to ask us first.

Make sure you whitelist our marketing E-Mail address "advice@email.kasamba.com", also please check your E-Mail subscription preferences to make sure you've set them up accordingly. If you're not sure how to whitelist, you can google it or click here.

Our system charges each session by the minute. Please note that a part of a minute is calculated as a full minute. If your final fee in a particular session or sessions isn't clear, feel free to contact us and we'll provide you with a thorough explanation about your charge.

Every promotion sent via E-Mail has an expiry date. The session you conduct needs to end before the expiry date. Note that the time zone is EST. In order to apply your promotion, you will need to first log into your Kasamba account, then go to your E-Mail where the promotion is advertised, click on the link inside the E-Mail, usually it would be an orange button. The promotion will then apply to your next session. Please pay attention to the promotion's conditions.

Tax Forms

Modified on: Mon, 30 Jul, 2018 at 1:55 PM

Under U.S. federal tax law, Kasamba is required to request certain taxpayer information from certain persons receiving certain funds from Kasamba (whether such persons are U.S. taxpayers or not). Information collected will be used solely to fulfill Kasamba requirements under U.S. federal tax law and will not be used for any other purpose.

In order to fulfill this requirement we must receiveimmediatelyyour completed W-9 or W-8BEN form, as applicable, declaring your tax status.

Please note that a failure to submit your tax form may force us to turn over (withhold) 28% (or 30%, as applicable) of your gross earnings on a monthly basis directly to the IRS. This process will continue until such time that we receive your completed W-9 or W-8 form, as applicable.

US Taxpayers (Form W-9)

If you are a US taxpayer (for example a US corporation, a US partnership, a US citizen or a US resident alien) you should submit W-9 Form.The following link will direct you to the IRS W-9 Form and instructions for filling it out:W-9 Form

Non-US Taxpayers (Form W-8BEN)

If you are not a US taxpayer, you should submit W-8BEN Form.The following links will direct you to the IRS W-8BEN Form and instructions:W-8BEN FormW-8BEN instructions

Please note:

It is important that you complete the applicable form and send it to usimmediately. You may either fax us your signed form via one of the numbers below, or you may sign and scan your form emailing it to us atforms@kasamba.com

Most importantly, please make sure to write your LivePerson Member ID (can be found in the Account Details section) in the top right hand corner of the form to assist our processing.

Thank you for your prompt attention to this matter.

DISCLAIMER:

The information contained in this page is of a general nature. It should not be construed as tax advice nor should it be acted upon in your specific situation without further details and/or professional assistance.

LivePerson Inc. does not guarantee, and is not liable for the truthfulness, accuracy, effectiveness, or any resulting effects of the use of any information contained in this page. It is your responsibility to seek proper instruction and/or professional assistance in all matters regarding taxes and the IRS.