I have an Epson DLQ3500 printer set as a remote OUTQ. It is intermittently stopping, sometimes mid print, and I get TCP3436 as the message

Message . . . . : No response from remote host system within open time-out.

Cause . . . . . : An open request was sent to a remote host system, but that host system did not respond to the request before the open time-out expired. This may be due to the fact that the TCP/IP services are not currently available on the remote host system. Recovery . . . : Try the request again or contact the system administrator to start the TCP/IP services on the remote host system.

I've checked the addresses, recreated the device, changed the timeout settings on the network card, still no joy.

Answer Wiki

Our Helpdesk guys run into this problem. On one occasion, the cable was pinched causing the intermittent stopping. Replace it. Usually they have to trace the line and repunch the connection. This may not be your issue but it’s worth a try.

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So here is the latest, and strangest development
We replaced the cables, moved where it was plugged into the network
CHANGED THE PHYSICAL PRINTER & NETWORK CARD!!!
Still the same problem
I compared the printer setup to other printers at the same site (that work OK) and it was all exactly the same.
I deleted the printer from the system and recreated it as a Wrtier (rather than an output queue).RESULT!!
Prints send OK and print immediately.
The problem, at the moment, is that the users now need to answer a 'is the correct paper in' message each time they print - and as we all know - they don't like that sort of thing
I have an automatic reply entry set up, but I am assuming the program (invoice printing) is ignoring this list, due to it's set up
Does anyone know how to get a program to point to the reply list?
Thanks
Kas

No need to use the system reply list.
When you create the writer, specify *INFO for the Printer error message parameter.
PRTERRMSG(*INFO)
(The default is *INQ).
Specifying *INFO will not send messages that need a reply.
The upside is that you only have to respond to ONE message when you first start the writer. It should be a "load form type" message and you respond with "G".
The downside is that if the printer has an issue (out of paper, out of toner, paper jam, etc) they only way you know is by physically checking the printer.
Of course, I have had users report they didn't get thier reports, and it turned out the printer was out of paper. Go figure...
And, remote outqueues do tend to go to sleep. We have somewhere arount 250 printers around the country and all are defined as writers. No problems.
Regards
Mike

Hello KasMcc - we have a very similar setup where we use an output queue with no device description. We also setup system reply entries as shown below. To the best of my knowledge, nothing special needs to be coded in the output queue to use the system reply list.

We had the same troubles you describe when using a device description with an HP 4250 laser jet. When we re-configured with just a remote output queue, it stopped stopping in the middle of a print job.

I'd suggest checking the manufacture website to confirm if you can reload/upgrade the firmware for the printer.
I've had moments like this with brand new equipment out of the box and usually I find that once they know you're printing to an IBM i they'll pause and then ask you what version of software/firmware is running on the printer.
Even printer don't come with a 100% success rate out of the box.

I have an Epson DLQ3500 printer set as a remote OUTQ.
And later:
I've checked the addresses, recreated the device,...
First thing I'd have wondered was if it was being used as a "remote OUTQ" or as a "device".
I don't think I've ever seen a printer accessed both ways, at least not concurrently. I suspect that there might have been some general confusion of terms or concepts.
Tom

Thanks for all the help on this one.
The latest news is that the site in question has moves, on Thursday, from AS400 to an IFS system running on managed servers - So no more printer.
We are also moving from AS400 (Bah) in November to managed servers running MS Dynamics. So no more need for any remote writers or outq's
Thanks again for all your help

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