Consumer Response: A Snapshot of Complaints Received

Taking in, resolving, and analyzing consumer complaints is an integral part of the CFPB’s work, as Congress set forth in the Dodd-Frank Act. On July 21, 2011, the CFPB began taking consumer complaints. This snapshot report provides an overview of how Consumer Response handles complaints and presents an analysis of complaints received over the period from July 21, 2011 through September 30, 2012.

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