How it works

By applying artificial intelligence video analytics, Sentinel can detect people standing in front of the camera, and provide the precise location of each person with an accuracy of 5-10 cm.

Requirements

Sentinel just requires common CCTV cameras installed in the areas to monitor: if you need to analyze the line at the security checkpoint inside an airport, or if you need to monitor the queue at the cashier of a grocery store, you just have to install cameras in that space. Almost any CCTV camera can work, as long as the quality of the images is good enough and the video can be accessed by the server where Sentinel run. This can be a local on-premise server or Accuware’s cloud server, based on Amazon AWS: the server can analyze the video stream in real time and provide the information about the people detected.

Integration of Queue management

Sentinel gives access to raw data: this includes the information about the people detected and their location. You can use this data to count the number of people in line, and to monitor the length of the queue. Sentinel provides API so that the data can be easily used by external applications and can be analyzed and processed to get the right business intelligence metrics required.

Customization Services

Accuware can provide customization services, to include additional features to Sentinel, based on your requests. Accuware R&D engineering team is available to discuss customization of the technology and the user interface, to let you get your own version of Sentinel, to address your specific requirements. We know that different projects have different requirements, and for this reason our technology is flexible and can be customized to fit your own needs.

High-Quality Technical Support

At Accuware we believe that you deserve a personal, high-quality technical support. We are convinced that a great tech support team, made of experts and engineers, is the key to achieve successful projects. You will get a unique level of support service.

WHY SENTINEL?

Neural Network System

Sentinel uses advanced and proprietary Artificial Intelligence and Neural Network systems, to allow advanced video analytics Sentinel improves its precision of detection and re-identification of people over time, and it is probably the most precise video analytic system.

API and Flexibility

Sentinel provides API to access data: this allows the integration of Sentinel into complex analytic and queue monitoring applications. Sentinel is a flexible technology that can be customized to address custom requirements: we will be glad to create an ad-hoc solution based on your use case, needs and venue, to make sure to give you the right tools to improve your results.

Cloud And Standalone

Sentinel is available as a cloud service, but we also provide a local standalone installation, which can run on an on-premise machine. We understand our partners and customers’ privacy and data security: once a local installation is configured it can run completely offline and data will be stored inside the on-premise machine. Nothing will be shared with any remote server.

Advanced Technical and Commercial Support

Accuware’s team is composed of engineers and technology experts, who are available to provide a cutting-edge level of support and help. We believe that customers deserve the best level of assistance, and for this reason we offer multiple options for dedicated support. Share with us your project and we can help you find the best solution.

THE IMPORTANCE OF QUEUE MONITORING AND WAITING LINE OPTIMIZATION

Long queue lines are an important problem: when you are attracting new customers or new visitors, the lines are bound to get busier during peak hours. Having queue lines isn’t the problem: it’s slow service times that prevent the queue line from moving efficiently. This can diminish the customer experience and lead to abandonment and bad reviews. Luckily, we’ve got a technology to solve your problem

As to some studies, the pre-process line is the one that disappoints more.

Sentinel analyzes the video stream and can count the number of people in line, and the duration of the pre-process cycle.

This data can be integrated into analytic tools and systems, and it can give important information about how long people are waiting.

Based on this information you can act to improve the processes and lower the waiting time, or at least reduce the stress of people waiting. Opening a new line, informing people about the expected duration of the queue, or distribute the people in line differently.

Finally, once Sentinel helps you find the moments with the most problematic waiting times, you can investigate the cause of these bottlenecks and plan ahead to improve future performance.

Long queue lines are an important problem: when you are attracting new customers or new visitors, the lines are bound to get busier during peak hours. Having queue lines isn’t the problem: it’s slow service times that prevent the queue line from moving efficiently. This can diminish the customer experience and lead to abandonment and bad reviews. Luckily, we’ve got a technology to solve your problem

As to some studies, the pre-process line is the one that disappoints more.

Sentinel analyzes the video stream and can count the number of people in line, and the duration of the pre-process cycle.

This data can be integrated into analytic tools and systems, and it can give important information about how long people are waiting.

Based on this information you can act to improve the processes and lower the waiting time, or at least reduce the stress of people waiting. Opening a new line, informing people about the expected duration of the queue, or distribute the people in line differently.

Finally, once Sentinel helps you find the moments with the most problematic waiting times, you can investigate the cause of these bottlenecks and plan ahead to improve future performance.