Consolidated TMC? Check. Supplier
categories rationalized? Check. Supplier service levels monitored? Check,
check, check. With traveler engagement still lagging, she stepped out of
corporate travel mode to ask “What
can I deliver to these consumers in my
program?” That question opened up
opportunities for savings and service.

15 Airline Sourcing’s Slow Shift to Traveler Centricity

Cost still may be king, but traveler-focused RFPs & KPIs are on the way.

16 Pressures Facing the U.S. Hotel Industry in 2017

The four factors that could make it a difficult year for hotel companies.

18 CWT’s Strategy, Tech Investment, Hotel Solutions

& Employee Cuts

On the job for nine months, CWT CEO Kurt Ekert has a plan.20 Midmarket Meetings Program Gets Cost-Neutral MakeoverWith no budget, Informatica centralized procurement for its U.S. meetings.

FEBRUARY 2017

Vol. 12, No. 1

22 What Travel Managers Should FocusOn & How To Measure It

By TClara CEO Scott Gillespie

Using old-school savings as the main indicator of a
travel program’s success is shortsighted.

6 News

Alaska Air hits $1.3 billion in revenue in the fourth quarter • WestJet revenue
from corporate managed travel rose 15 percent in the fourth quarter • United
Airlines demand & pricing picked up in 2016 • Delta expects to increase fares
this year • American Airlines will beef up its corporate sales force • AccorHotels
plans to buy another vacation home rental company • AirPlus International
plans to acquire Belgian card issuer BCC Corporate in the second quarter