Working in a branch of Swinton Insurance – taking inbound calls and making outbound calls. Delivering a customer service experience. Undertaking quotations, dealing with insurance queries. Meeting sales targets on monthly products and new business. Issuing quotations and liaising with customers. Meeting demands and complying with FCA regulations. Listening and empathising with insurance claims applying my knowledge of KYC (know your customers). Applying my vast knowledge of data protection in order to make sure all customers information is treated with respect. 2008 – 2014 T & S Heating Ltd – Customer Services/AdministratorWorking in the customer service/sales Office within a family owned Central Heating Company. Dealing with customer queries Private & Housing Association Tenants. Dealing with customer complaints. Attend Meetings with Directors/External Accountants. Issuing work to Engineers for Installations, repairs and Servicing. Customer liaison on a daily basis in a busy office and booking in jobs for them. Issue of Quotations written and verbal. Selling/cross selling and ordering of Parts and Central Heating Boilers and organising deliveries to relevant locations. Planning and scheduling work for housing associations such as Metropolitan, Nottingham City Council and Derby Homes. Providing KPIs for social housing. Ensuring other staff meet their…