Contact one of our experienced Personal Cruise Sales Consultants Monday through Friday between 7:00 AM and 11:00 PM, Saturday between 9:00 AM and 8:00 PM or Sunday between 11:30 AM and 8:00 PM Eastern Standard Time. For countries outside of the U.S. and Canada, click Find an Agent to contact a travel partner in your area.

For Travel Professionals, please call 1-800-446-6620 to speak with a Crystal Reservations Support team member.

​Transfers & Luggage

Transfers

The cruise fare includes complimentary transfers between the airport and river yacht, during our designated Meet & Greet program times, which are available on days of embarkation and disembarkation only (at the beginning and end of each published itinerary) for guests sailing on full-cruise voyages only. All transfers will be group transfers by motor coach on embarkation and debarkation days only.

• Airport to River Yacht: Transfers will operate between 6am and 6pm on embarkation day. Actual service times may vary depending on local traffic conditions and guests' arrival schedules. (Times will be dependent on local traffic conditions.)• River Yacht to Airport: Transfers will operate until at least 12noon on the day of disembarkation. Actual service times may vary depending on local traffic conditions and guests' departure schedules.

Crystal® two-bedroom Suite (CS) guests will have two private transfers.

We recommend that you do not lock your luggage due to the Transportation Security Administration’s policy of screening all baggage. However, please be sure to lock your luggage using TSA-approved locks when in transit between airport and yacht.

River yacht and airline safety requirements prohibit the transportation of dangerous goods such as explosives, weapons, ammunition, mace, pepper spray, hazardous material, martial arts devices, swords or similar items that may be considered a security risk.

As domestic luggage allowances may have changed since you last traveled, we recommend that you request your airline or travel professional to provide you with details and recommendations on locks as well as, checked and carry-on luggage.

Baggage/Valuables

Guests must personally carry baggage containing breakable items and valuables, including but not limited to jewelry, watches, money, precious stones and metals, securities, checks, other financial instruments, and/or tickets, at all times during transit, including but not limited to on and off the yacht. Guests should not give such baggage containing breakable items or valuables to any one at any time, including but not limited to porters, river yacht personnel or anyone else who is not known personally to the guest, regardless of any assurances given to the guest that it is safe to do so, at any time, including but not limited to during transit to and from the airport, arrival at the river yacht, boarding and checking into guest’s suite, or at any other time while traveling. Valuables are the full and sole personal responsibility of the guest at all times, and may not be included with checked baggage. Guests are personally responsible for their baggage throughout the travel process and should personally ensure that their valuables are carried to their suites and stored appropriately in the suite safe or in the river yacht safe available at the Reception desk. Crystal River Cruises™ is not responsible for loss of or damage to any such items.

Each suite is equipped with a personal safe. Because guests must assume full responsibility for items kept in their suite, we recommend that items of special value be placed in the complimentary safe at the Reception Desk.

Luggage Concierge

Getting to and from your river yacht can be as luxurious and carefree as your Crystal® river yacht vacation itself. Imagine no more lifting or carrying heavy bags and golf clubs. No more baggage check-­in lines or baggage claims at the airport. No more waiting to collect your bags after the voyage.

With Luggage Concierge™ you travel baggage free and stress-free. Your bags will be picked up from your home and delivered to the river yacht in time for departure. Following the voyage, your luggage will be returned to your home so you can keep that relaxed feeling you achieved on board. Luggage Concierge will operate to all cities that we have turns in (Amsterdam, Vienna, Frankfurt, Budapest, Basel, Paris, Bordeaux); this service is only available in our scheduled embark and debark cities and delivery to smaller towns or cities may be available on request.

Luggage Concierge’s service includes 24-hour customer care specialists who track every bag, every step of the way. Plus, Luggage Concierge will automatically insure your bags up to $5,000 (for both domestic and international flights). Additional insurance is also available.

For more information or to arrange Luggage Concierge™ service for your upcoming Crystal River Yacht cruise, contact our Crystal Cruises dedicated Luggage Concierge™ team at 1-877-231-6408. Or register online at luggageconcierge.com and be sure to mention the code “Crystal Cruises— to receive a discount.

Luggage Tips for Crystal Cruises Guests:

• Place personal identification tags on your luggage showing your name, address and phone number printed clearly.• Do not lock your luggage. Be aware that unaccompanied luggage may be subject to inspection by customs officials, airline personnel or transportation officials in various countries. When sending unaccompanied luggage to or from the U.S., we recommend that you do not send medicines, valuables (money, jewelry, important documents, etc.), hazardous materials (items such as perfumes, aerosol cans and polish remover are considered hazardous), film, weapons, liquor, x-rayed materials or items subject to duty purchased outside the U.S. Luggage Concierge services follow all FAA and TSA regulations.

Luggage Concierge Terms & Conditions

Luggage bookings must be arranged before 5:00 pm (EST), ten business days before embarkation. All luggage bookings are automatically insured for up to $5,000. Additional insurance is also available. Suitcases or packages can weigh up to 75 pounds each for international service and up to 150 pounds each for domestic service. (Dimensional weight may apply.) For international services, we also require a copy of your passport photo page, a copy of your air and cruise tickets, and a list of your bags’ contents. All Crystal Society members will receive a 25% discount for a Crystal cruise-related shipment and a 10% discount on non-cruise-related leisure travel, as long as you mention "Crystal Society" when making arrangements with Luggage Concierge.