Zoho Mail Control Panel - Help

Catch All Setup

Table of Contents

A 'Catch All' email account is the account that captures emails sent to any invalid email addresses of the domain. When configured, the emails sent to any email address related to the domain, will not be bounced back. Even the emails addresses to 'non-existing' or 'invalid' email addresses of the domain will be delivered to the 'Catch All' account configured.

The administrator or the users who have access to the catch-all email account can validate the email and resolve any typos in the email address or first name, last name confusions and route the mail to the validated address.

This also helps in preventing any important emails to the domain from bouncing back.
For ex: If a mail is addressed to abc_d@yourdomain.com instead of abc.d@yourdomian.com, the email will not get bounced. It will be delivered to the catch-all mailbox. The administrator or the catch-all account user can easily validate and route the mail to abc.d@yourdomain.com.

‘Catch All’ further helps to discourage spam emails sent using brute force method to classify the valid and invalid mail addresses of a domain by tracking the emails delivered and bounced back.

Steps to configure ‘Catch All’ Mail Address:

To configure a catch-all, you need a valid mailbox within the organization. Create a mail account with the desired email address to use as a catch-all, if it does not exist already.

Steps to configure ‘Notification’ Mail Address:

To configure a separate Notification mailbox, you need a valid mailbox within the organization. Create a mail account with the desired email address to use as Notification, if it does not exist already.

Provide the organizational account which you want to add as Notification address.

If you have multiple domains, you need to repeat the same steps for all the domains, since notification can be domain specific. You can also set the same account as Notification email address for all the domains. If no notification email address is specified, the notification emails are sent to the Super Admin email address by default.