REQUEST FOR PROPOSAL - Louisiana Department of Insurance

ATTACHMENT I SCOPE OF

ATTACHMENT I SCOPE OF SERVICES FUNCTIONAL AND TECHNICAL REQUIREMENTS 1. Overview The Contractor shall provide Programming/Modifications during the life of the contract as required by Legislative mandates or other requirements that necessitate changes to the systems. Tasks performed may include use of scripts, macros, or procedural or command languages outlined in the Department Software Standards. 2. Personnel, Tasks and Services A. The Contractor will provide 24-hour maintenance and service support seven days a week during the contract period. Response time for maintenance and service support shall be one hour or less. The Contractor will provide 1-3 project managers on site for a total minimum of 87 hours per month. In addition, the Contractor will provide staff on site for a minimum of 416 hours per month. For the purpose of this proposal, it is anticipated that the following resources/skill sets should be dedicated: • 1 or 2 Database Specialists working a minimum of 40 hours a month • 1 or 2 Senior Programmers working a minimum of 160 hours a month • 1 or 2 Additional Programmers working a minimum of 160 hours a month • 1 or 2 Web Content Managers, documentation staff, or administrative/training staff working a minimum of 56 hours a month. B. The Contractor will provide applications maintenance and service support for the following systems: • EMS (Entity Management System -- All modules; Licensing, Archival lookups, Temporary Licenses, Fiscal, Statistics, Lawsuits, CE, CAT Adjusters) • Scanning Systems Integration with CRAFT, EMS, Fraud, ARTS • Legal Systems (All Modules; ARTS, Fraud) • ICE (Inventory Control System) • Department Workflow Systems • TSR (Total System Recovery – disaster recovery) • State Process systems • Payment gateway mechanisms • TAXES system SQL • TAXES – 1076, 1265, 1061 • Craft (Complaints, Rate, and Forms Tracking -- All modules; Health, Life, P&C, CA, SHIIP) • Call Track 30