FAQ

FAQ and Common Questions about Atomic Software

If there's a question you have or something you want to know concerning Atomic
products, AtomPark Software activities and the fieled the company acting in,
then let us know by sending your question to AtomPark Software support team
by using the Online Feedback Form.

Exe-file is a trial version just for evaluation. If you need a fully functional
version, it will need activation with a registration key.

Our clients have the right to upgrade the AtomPark software for FREE within
one year from the moment of purchase. If you are under one-year free upgrade,
your old registration key will stay valid for newer versions.
Note your key never expires and will work for lifetime! If you do not wish to upgrade then use version you originally purchased or one you updated to during one year.

Please, refer to the Members' Area -> My orders to track your orders status
and renew or upgrade your programs.

YES. In case if your order was made less then 1 year ago, you are entitled
to one-year free upgrade to newer versions of ordered products. Upgrade can
be done from Download (s) menu on our websites or from the Members'
Area (for detail, please refer to the previous query), after downloading
an up-to-date trial should be registered with your old registration key.

Sometimes our letters can be blocked by your email server or Internet provider,
placed into unwanted mail folder by your email client or you just could enter
wrong values. In such cases, don't hesitate to get in contact with us using
our online contact form, do not wait for too long.

Registration

Atomic software is distributed under shareware license. That means you can
download and install an unregistered version (trial) of our software for free
and evaluate it before purchasing. In such trial version, some features are
locked. To extend the capabilities of your trial version you should register
it with a registration key when the program requests you to do so or from
the top menu of your software by choosing Help -> Registration.

Registration procedure implies that you purchase a registration key by filling
out the order form given on the "Purchasing" page
(or via Members'
Area available for existing customers).

Usually our email concerning information where to get your registration key
is sent in 5 - 30 minutes after completing out an ordering process. In spite
of that, our letter can be blocked by your email server or Internet provider
or you can just misspell your email address. In such a case, don't hesitate
to get in contact with us using our online support form.

There is no need actually! Your registration keys are stored and available
in the My
Orders section of your personal Members'
Area (MA) account.

Note! If you don't remember or have not received your MA password, please retrieve
it from login page at http://www.atompark.com/members/
(using the same email address as provided in order form), your MA password will
be sent via email.

Contacts

Yes, now we provide phone support. Phone number is available here.
Please note, that email can give us more time to research your problem and respond
with a more detailed reply than we would be able to provide by telephone. To
send us email please use Atomic support ticket system.

Common Technical Questions about Atomic Software

Atomic Mail Sender

Please send us the whole error report for non-sent email address. This report
is available in "Send Mail Monitor" window in "Bad" page after the address has
failed. You also should try checking your antivirus, antispam and firewall settings.
These programs can block the program to access Internet. The other possible
solution is to open Settings / ISP Troubleshooting and set to use your ISP mail
server to deliver email.

Atomic Mail Sender has its own built in SMTP server. This allows you to bypass
your ISPs server and deliver the messages directly to the recipients inbox.
Atomic Mail Sender delivers e-mail without using any other servers. (The message
is not logged or stored on any servers, other than the receiving one, making
it available only to the recipient.) But some providers don't accept mail from
SMTP servers located on the dial-up computers, that's why some mail should be
delivered using your ISP.

There is not an actual limit. You can set the number of messages you want
to send simultaneously: Settings -> Common settings -> Mailer settings
and then enter your number. But it shouldn't be a very large one, for example
300.

The process can be slow because of the message size. Try not to attach many
files. Also, HTML-bases messages go twice slower then text-based email. You
can choose Format / Text to change the message type. You can also try setting
the number of messages you want to send simultaneously: Settings -> Common
settings -> Mailer settings and then enter your number. But it shouldn't
be a very large one, for example 300.

Open Message / Recipients list and at the tool bar you'll see a tool which
looks like a cursor (It's to the left of the yellow folder). Here you'll find
all necessary options. See
also this page for more info.

You should check DNS in your Settings (Settings -> Common settings ->
DNS) or you should try to use proxy server (Settings -> Common settings ->
Proxy). If you don't know your DNS, you should ask your current Internet provider.

Technical support providing

Customers who purchased more than a year ago and there is a critical malfunction ("bug") in the old version can get free support

The reason of such limitations is the fact that we are receiving too many support requests containing random questions on email marketing and different email settings, not related to our products and services.

Existing clients, that use our software for more than 1 year can get free technical support only if software update is purchased.

These technical support rules are related to software clients only while all the online web services users are provided with free support as long as they stay subscribed to our services.

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