Aegis wins Saudi Telecom contract

Riyadh/Mumbai, September 1, 2013

Aegis Limited, a global outsourcing and technology services company and part of the $39 billion conglomerate Essar, said its joint venture firm Contact Centre Company (CCC) has won a multi-million dollar contract from STC to provide human resources business process outsourcing (BPO) services.

The scope of the contract includes recruitment, reward and core HR administration, learning services covering content sourcing and development, program planning and delivery, learning system hosting, payroll administration and management, said the Mumbai-based firm in a statement.

The engagement will benefit more than four business units of the Saudi telecom giant covering over 1,000 employees, and introduce a series of HR process improvements focused on enhancing the user experience, it stated.

Additionally, Aegis will introduce a more proactive recruiting approach, including future staffing predictive modeling coupled with an intrinsic and deep client domain understanding. Proactive sourcing tools, automation will support more effective, forecasting-led recruiting methods and will result in a broader, more appropriate candidate pool for STC, it added.

Global CEO Sandip Sen said the Aegis focuses on enhancing skill sets of its people and investing in innovation, to move up the value-chain with non-linear BPO services such as industry back office and HR outsourcing services.

"This contract represents a new milestone in Aegis - STC collaboration, and is a testament to our global business strategy focusing around multi-dimensional customer experience management," he remarked.

Saud Al Shammari, the vice president, Human Resources at STC, said: "Our people continue to be a central theme in our strategy going forward. We believe that strong HR practices are a key in developing, retaining and motivating key talent."

"With an experienced partner like Contact Center Company and with STC's focus on development of human resource, we hope to draw on the evident synergies to carry implementation of our strategy forward," he added.

According to him, the CCC would also continue to expand its customer lifecycle management offerings to better serve STC customers and offer innovative multi-channel capabilities.

CCC has also been engaged for STC outbound retention business, wherein STC would assume the role of a reviewing authority and partner with CCC to provide correct direction to retaining its customer base and reducing churn, he added.

CCC currently employs over 1,300 people in Riyadh and Jeddah. Apart from STC, the company has also won over six new external clients across media, government, BFSI, healthcare and travel & hospitality verticals.-TradeArabia News Service