Job Description

Be Part of It

This client is an international outsourcing organisation that represents some of the most well known brands in the world. It is an amazing company to be a part of it and regularly features on Portugal’s best places to work lists. They highly value their employees as is evident from the amazing perks they offer. You will be working with a diverse team of motivated and enthusiastic individuals in a great location for an incredible company, representing world renowned brands – so what are you waiting for?

Your Challenge

You will be leading a group of around 15 Customer Service Representatives. You will be responsible for managing their workload and reviewing the overall performance of the team. You will be the one responsible for the success of this team and ensuring their continuous development and improvement, while achieving the internal objectives set. This role will require a motivated individual with strong leadership skills. Some of your key responsibilities will be:

•Being responsible for the team’s development, monitoring and evaluation

•Daily management of the team, keeping with internal policies

•Accomplishment of KPIs

•Developing action plans for ongoing improvement

•Working with Managers, providing them with regular reports and updates on your team

•Dealing with any problems or issues that your team members might be facing