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Report examples: Chart Your Path to Social Media Maturity, The Social Marketing Playbook For 2018, Define Your Social Media Maturity to Advance Your Social Marketing…

Gartner
Offering global market knowledge for IT and telecom industries, this database includes research findings on a wide range of IT-related topics, including analyses, opinions, trends, leading practices, and case studies. Use IESE username & password. First-time users must register.

Report examples: How to Determine the Role of Social Media in Your Customer’s Journey, The Five Stages of Social Media Adoption for CRM, Top Use Cases and Benefits of Social for CRM in 2018…