Worland, WY

Company Name:Great Lakes AirlinesCustomer Service Agent PT WRLTracking Code1436Job DescriptionAccountable to: Station ManagerPosition Summary: Implements daily operation of station activity while providing excellent customer service focusing on safety and efficiency. Performs all duties in compliance with company policies/procedure and FAA/TSA regulations.

Areas of Accountability/Essential Functions: Performs all duties in accordance with company policies and procedures, including the Standard Operation Manual (SOM); complies with all applicable Federal Aviation Administration (FAA) and Department of Transportation (DOT) regulations Represents Great Lakes Airlines in a professional manner at all times; reports to work in Company-approved uniform Interacts professionally with passengers, coworkers, and the public Communicates pertinent information to passengers, supervisors, managers, and other outstations/Hubs with a need-to-know in a timely manner Completes ticketing functions (boarding passes, Flight Interruption Manifest (FIM), Special Travel Order (STO), re-board coupons, two-flight revenue tickets, two-flight non-revenue tickets, etc.); inputs, reviews, and verifies information in the Company's reservations systems; Closes flights by completing required paperwork Audits passenger name list and compares with TSA No-Fly and Do-not-board lists; ensures that all passengers are cleared through Secure Flight Plans and performs denied boarding according Company policy/procedures Communicates professionally with others in the department using Company-owned radio equipment; makes approved announcements using the Airport's Public Address system Assists unaccompanied minors and passengers with special needs; including, but not limited to, pushing wheelchairs as required Performs Ground Security Coordinator (GSC) duties (as assigned) Maintains a clean and organized work environment; assists with aircraft cleaning, including lavatories as required Handles passenger baggage, including, but not limited to: transfers to aircraft, loading/un-loading aircraft, locating/reporting lost baggage Handles Cargo and Company mail (COMAT), including, but not limited to: transfers to aircraft, loading/un-loading aircraft Ensures safety of passengers walking on the ramp to/from aircraft Operates ground equipment including: tugs, golf carts, passenger transportation van/bus, and other Company-owned ramp vehicles Responds to passenger questions/complaints as necessary Performs de-icing functions (as assigned) during applicable weather conditions Follows direction given by Company Management and Supervisors; assists in all areas as assigned

Qualifications/Requirements:Knowledge/Skill/Ability: Ability to work under pressure and meet deadlines and handle/resolve conflict and problems as they arise Ability to work independently and as a team Ability to communicate in a professional manner Ability to complete all job functions and assignments with little or no direct supervision Ability to clearly hear and communicate using phones, radios (may require wearing an earpiece), and PA systems Ability to demonstrate proficiency in all reservation systems used by Great Lakes Airlines Basic computer skillsEducation/Training/Experience: High School Diploma or equivalent Must be able to speak, read, write, and understand English Previous customer service experience preferred; previous Airline experience a plusWorking Conditions/Physical Requirements: Working indoors and outdoors in all types of weather, Occasional to Frequent Lifting of baggage weighing up to 100lbs with or without assistance Standing for up to 4 hours at a time Frequent bending, reaching, climbing stairs, kneeling/crouching, twisting, walking, pushing, and pulling; holding open doors weighing up to 75lbs Frequent writing, reading, typing, and use of standard office equipment Occasional pushing of people in a wheelchair weighing up to 200lbs or more with or without assistance Moderate to high noise levels; may require use of hearing protection equipment Must be able and willing to climb and work at heights up to 25 ft/may be exposed to chemicals Occasional contact with/handling of animals; occasional contact with/handling of passenger weapons checked as baggage approved by TSAOther Requirements: At least 18 years of age Valid Drivers License Legally authorized to work in the U.S. Occasional travel required May be required to work nights, holidays, and weekends; any shift/schedule as assignedJob LocationWorland, Wyoming, United StatesPosition TypePart-TimeSalary8.50 - USD

The fraudster will send a check to the victim who has accepted a job. The check can be for multiple reasons
such as signing bonus, supplies, etc. The victim will be instructed to deposit the check and use the money
for any of these reasons and then instructed to send the remaining funds to the fraudster. The check will
bounce and the victim is left responsible.

We found Administrative & Office Jobs Jobs and educational opportunities for you.

Step 1 of 3: Fill out the form below.

First Name:

Last Name:

Email:

Zip:

Phone:

By clicking 'Continue', I declare that I am a U.S resident over 18, I agree to the
Privacy Policy
and Terms of Use,
I provide my consent and signature to have a representative from Career Advisor contact me regarding career and educational opportunities at the email and phone number provided, including wireless, using automated technology, pre-recorded calls and/or text messages, and my consent is not a condition of purchase. In addition, I agree to receive job alerts and special offers by email from you and your trusted partners.

By clicking 'Continue', I consent to be contacted regarding education opportunities at the phone number provided: , using an automated telephone dialing system and/or pre-recorded voice. I may be contacted by Career Advisor. Consent is not required as a condition of using this service.