ADVANCE BOOKING REDUCTION
A 10% advance booking reduction (5% on La Scala opera and concert tickets) will be granted on tickets for all Savonlinna Opera Festival events in the 2019 season. The concession is valid July 7 - September 30, 2018. The advance booking reduction does not apply to Potluck tickets, which are sold only at our online shop.

GROUPS
Groups of at least 20 are entitled to a group reduction of 10%. There is no group reduction on tickets purchased online. The group reduction cannot be combined with the advance booking reduction.

TOUR OPERATOR COMMISSION
The commission for tour operators is 5% of the ticket prices. Commission is granted only on tic-kets bought at the Opera Festival Office.

CLUB OPERA
Members of Club Opera (Silver, Gold, Platinum) are entitled to a 10% advance booking reduction (5% on La Scala opera and concert tickets) on all Savonlinna Opera Festival events. The concession is valid until January 31, 2019. Club Opera mem-bers must present their Club Card on booking. For details of the Club membership levels see www.operafestival.fi > Club Opera.

STUDENTS AND CHILDREN
Students (under 30) and children (16 and under) are entitled to a 25% reduction on normal-priced tickets for all Savonlinna Opera Festival events in Olavinlinna Castle (with the exception of box seats). The reduction does not apply to Potluck tickets and cannot be combined with any other reduction. Purchasers must be prepared to present proof of entitlement both on purchasing their tickets and at the door.

Tickets purchased at Lippupiste outlets are delivered on Lippupiste’s terms.

SERVICE CHARGES
We apply the general Lippupiste service charges. These may change in the course of the sales season. Any increases will also apply to bookings already made but not yet paid for.

ONLINE FROM LIPPUPISTEwww.lippu.fi A service charge will be added to the price of the ticket, along with a charge depending on the means of delivery and possibly the means of pay-ment. Tickets can be paid for as a web payment, credit / debit card, with Finnair Plus points or by invoice. Not more than 20 tickets per delivery.

TICKET OUTLETS
Ticket outlets make a service charge depending on the type of ticket + delivery charge €2 / delivery.

INVOICE AND CARD SALES BY TELEPHONE
The invoice will be sent by post or by email and the tickets will be delivered after receipt of payment, either by post, or by email for you to print out. Tickets ordered by telephone can only be delivered by post. Tickets paid for by credit / debit card will be delivered by post after payment. Tickets to be delivered abroad must be paid for by credit/debit card.

SERVICE FEES

Tickets under €14.99/ticket: €1.50/ticket

Tickets €15.00-29.99/ticket: €2.50/ticket

Tickets €30.00-49.99/ticket: €3.50/ticket

Tickets €50 and over/ticket: €4.50/ticket Delivery fee will be added.

DELIVERY CHARGES
Booking fee: €0

Printout ticket (in PDF format for you to print out): €1
Ticket sent by post (Lippupiste prints out the ticket and sends it by post; also applies to Lippu-piste invoice and card sales)

Additional charge of €5 / order for orders made by phone and at our online shop

Lippupiste outlet (tickets purchased online and collected from a ticket outlet): €3.50 / delivery. No delivery charge on orders made by telephone. A web payment charge amounting to 1% of the total ticket sum will be made on tickets paid for with a credit card.

Gift vouchers
Gift vouchers can be made out for any sum and purchased from any full-service Lippupiste outlet (not R-kiosks), at the online shop or at the Savonlinna Opera Festival Ticket Office.

Vouchers
Tickets for the Savonlinna Opera Festival can be paid for with Smartum and Edenred vouchers. These vouchers are valid means of payment at the Savonlinna Opera Festival Ticket Office. The vouchers accepted by individual Lippupiste outlets are given on the voucher issuer’s website. Lippu-piste updates the information about the vouchers accepted at individual outlets at www.lippu.fi. Vouchers can be used to buy tickets for personal use only. In other words, they cannot be used to buy gift vouchers, for example.

Flexi tickets
For summer 2019 we are again selling flexi tickets to ensure that you can still visit the Savonlinna Opera Festival even if your plans change. This option is valid until May 31, 2019.

A flexi ticket entitles you to change your ticket for one of the same price for any performance during the same opera season, subject to availability, but only if it is a flexi ticket bought at an additional charge of €10 per ticket. A flexi ticket also allows you to upgrade your ticket for a more expensive one by paying the balance. There will be a service charge for changing your ticket, and service char-ges already paid will not be reimbursed.

Flexi tickets can be changed at the full-service outlet where they were originally bought. Tickets bought online or at an R-kiosk can be changed via the Savonlinna Opera Festival Office, tel. 015 476 750.

Potluck tickets
Each ticket costs €70 and entitles the holder to the best available seat (box not included). Potluck tickets can be purchased up to the day before the performance but will not be issued until 15.00 on the day of the performance, at the Festival Ticket Office (Olavinkatu 27, Savonlinna). They will be allocated in order of purchase, beginning with the best available seats selected by the Opera Festi-val. The Opera Festival cannot guarantee that the buyer of, say, two Potluck tickets will get adjacent seats. The number of Potluck tickets is limited. No reductions are granted on Potluck tickets. Information about performances will be announced at www.operafestival.fi on March 1, 2019.

Tickets cannot be refunded or changed, apart from flexi tickets. Force majeure conditions apply to all performances. Tickets will then be refunded on presentation. The Savonlinna Opera Festival takes no responsibility for lost tickets.