Customer Owned Banking

100% Customer Owned

As a MOVE Bank member you are one of 4 million Australians who enjoy the benefits of customer owned banking 1. This means you have the peace of mind of knowing that 100% of our profits are used to benefit you – by providing you with award winning products, competitive rates, and an exceptional member experience.

MOVE Bank is also a signatory to the Customer Owned Banking Code of Practice. This is an expression of the importance we place on improving the financial well being of our members. The Code includes the following “10 Key Promises”:

Our 10 Key Promises

1. We will be fair and ethical in our dealings with you2. We will focus on our customers3. We will give you clear information about our products and services4.We will be responsible lenders5. We will deliver high customer service and standards6. We will deal fairly with any complaints7. We will recognise our customers’ rights as owners8. We will comply with our legal and industry obligations9. We will recognise our impact on the wider community10. We will support and promote this Code of Practice