Terms and Conditions - Newspaper Subscription

Newspaper Subscription Terms and Conditions

Updated: September 13th, 2018

A Home Delivery Subscription to an
Australian Community Media publication is subject to the
following terms and conditions.

Your use of an Australian Community
Media website, Digital Edition, E-edition or Digital Replica
is subject to the Fairfax Media General Conditions of Use,
which are available at
www.fairfax.com.au/conditions/html

For more information contact our
Customer Service Team on 1300 131 095

About Print Subscriptions

Print Subscriptions to an Australian Community Media
publication are valid where normal home delivery
exists. For information on delivery outside of these
areas, please contact our Customer Service Team.

Delivery to an address within security apartments or
office buildings is subject to delivery capability.
A Print Subscription may be discontinued with notice
to the Customer (with a pro rata refund if
applicable) where distribution services cease to be
available.

From time to time, Australian Community Newspaper
publications may offer promotional items with its
newspapers. Australian Community Newspapers does not
guarantee that newspapers delivered to subscribers
will include these items. At Australian Community
Newspapers discretion the items may be available for
collection at a newsagency or publication office
subject to availability.

Processing and Payment

Australian Community Media will process your Print
Subscription purchase as promptly as possible. Your
payment details must be verified before your print
subscription can be activated. This may take up to
five business days to process.

If your initial payment authorisation is revoked,
your Print Subscription will be terminated. We
reserve the right to reject any subscription order
or purchase at any time.

Grace Period

Direct Debit Subscriptions: If we are unable
to debit your account for any reason, we
will provide a 14 day Grace Period to allow
you to update your payment details and/or
pay the outstanding amount. Your
subscription will remain active during the
Grace Period and if the Grace Period lapses
your subscription will be automatically
cancelled. You will be required to clear any
unpaid subscription fees, and reimburse us
for any transaction fees that we incur as a
result of a failed direct debit transaction,
as a condition of continuing your
subscription.

Up Front Subscriptions: We will apply a 7
day grace period to up front payment
subscribers who have not renewed their
subscription by the expiry date, to allow
time to renew before delivery ceases. You
will be required to clear any unpaid
subscription fees as a condition of renewing
your subscription.

For any payments made using BPAY please allow a
minimum of 5 business days from your subscription
end date for the transaction to be processed and
your newsagent to be notified. Renewal payments made
within 5 working days of your subscription end date
may impact your home delivery.

It is your responsibility to notify us and update
your details accordingly if your nominated bank
account is cancelled or has changed since your last
billing date.

When you notify Australian Community Media of a
non-delivery or your newspaper, we will credit
subscription for the day or days that your newspaper
was not delivered. Depending on the nature of your
subscription, this will take the form of an
extension to your subscription expiry date by the
number of days that your newspaper was not delivered
or a pro rata discount on your next payment.

Pricing

Prices quoted for subscriptions are in Australian
dollars and are GST-inclusive.

Direct Debit Subscriptions:​Deductions will be made
from your nominated credit card or bank account
either:

(f) in advance for any other periodicity for
which your subscription is held.

You acknowledge that the subscription prices for
Direct Debit subscriptions may be changed by
Australian Community Media from time to time by
giving you at least 14 days written notice in
advance. Price changes will take effect from your
next billing date after the notice period. If you do
not wish to continue your Direct Debit subscription
at the revised price you may cancel your
subscription by contacting our Customer service team
72 hours before the end of your current direct debit
pay cycle.

Subscription cancellation will be effective at the
end of your current direct debit pay cycle. Please
allow a minimum of 72 hours prior to your
subscription end date to notify us of your
cancellation.

Upfront Subscriptions:​The full fixed term payment
is due upfront and is payable by cheque or credit
card.At the end of the subscription term Australian
Community Media will contact you to provide you with
the opportunity to renew your subscription. Renewal
payments may be made by BPAY in addition to cheque
or credit card.

Australian Community Media reserves the right to
change the duration of the Upfront Subscriptions and
the pricing of Upfront Subscriptions offered from
time to time. For the avoidance of doubt, the price
of your upfront subscription cannot be changed by
Australian Community Media during the applicable
term.

Promotions

Australian Community Media may at times offer
special promotional offers. The specific terms and
conditions of each promotion will be clearly stated
at the time of the promotion and will apply in
addition to these Home Delivery Subscription Terms
and Conditions.

In the event of any inconsistency between the terms
and conditions of a special offer and these Home
Delivery Subscription Terms and Conditions, these
Home Delivery Subscription Terms and Conditions will
apply.

Modifying Print Subscriptions

Subscribers must notify Australian Community Media
to make any changes to their subscription including
but not limited to suspensions, cancellations,
changes of address, and any other changes to their
subscription. You can suspend or change your details
by contacting our Customer Service Team on
1300 131 095.

If at any point you wish to have your newspaper
redirected to a new address within a deliverable
area you will need to contact our Customer Service
Team.

Your Print Subscription delivery address can be
changed by giving Australian Community Media at
least 7 days notice. You must inform Australian
Community Media of any change to your address.

Suspension Policy:​You are permitted to suspend the
home delivery of your subscription for a continuous
period of up to 180 days. Please allow a minimum of
72 hours for the suspension to be processed. You
must suspend your subscription with Australian
Community Media directly.

Digital Edition, E-edition or Digital Replica
subscriptions cannot be redirected to a different
user.

Digital Edition, E-edition or Digital Replica
editions can be accessed via an Ipad app for
applicable mastheads or via the applicable masthead
website. You will need to log in with your
Australian Community Media Digital Edition,
E-edition or Digital Replica login.

Your username and password cannot be provided to
someone else.

If you experience technical difficulties accessing
Digital Edition, E-edition or Digital Replica, it is
your responsibility to notify Australian Community
Media to receive assistance.

Cancellation

You must contact our Customer Service Team to cancel
your subscription. You can contact our Customer
Service Team by phone on 1300 131 095.

Direct Debit Subscriptions are not refundable. When
you cancel you cancel only future charges associated
with your subscription. Minimum subscription terms
may apply to select Direct Debit Subscriptions. The
applicable minimum term will be specified in the
terms and conditions that accompany the subscription
offer. Once cancelled no further debits will be made
on the account and the customers account will simply
expire at the end of the billing period for which
payment has already been received.

Upfront Subscriptions​:

If you cancel your print subscription and
there is a Digital Edition, E-edition or
Digital Replica component to your
subscription then your Digital Edition,
E-edition or Digital Replica access will
cease on the same day.

Australian Community Media reserves the
right to suspend or cancel your subscription
at any time in its absolute discretion. In
the event that Australian Community Media
cancels your subscription you will receive a
pro rata refund for the balance of the term
on your Upfront Subscription.

Your Privacy

You agree that your name, address, email address,
year of birth, postcode, gender and telephone/mobile
number will be collected and stored by Australian
Community Media and use for the purpose of
fulfilling your subscription, communicating with you
about your subscription and to notify you of any
customer offers or benefits or future subscriptions
which we think may be of interest to you, unless
otherwise notified by you.

Information on how we handle your personal
information is explained in our Privacy Policy at
​www.fairfaxmedia.com.au/company/privacy​.

Your Obligations

It is your responsibility to ensure that there are
sufficient clear funds available in your account to
allow a debit payment to be made in accordance with
a direct debit request.

It is your responsibility to notify Australian
Community Media if your newspaper is not being
delivered.

It is your responsibility to report to Australian
Community Media if newspaper deliveries continue to
be made and/or payments continue to be deducted, if
you believe a cancellation should have been
processed.

It is your responsibility to check your account
statements to verify that the amounts debited from
your account are correct and notify Australian
Community Media if you believe you are being billed
incorrectly.

Australian Community Media will not refund past
subscription payments if a subscriber has failed to
contact Fairfax directly to cancel, or to report
unexpected payments or non-delivery.

Disclaimers

You agree that any errors made in entering your
contact information and order details are your
responsibility and Australian Community Media is not
liable for any consequences that may arise as a
result of such errors or incorrect information,
including but not limited to sending the
subscription to the address as notified by you. If
you change your address or any other relevant
details or do not receive your subscription, you
should notify Australian Community Media by calling
our Customer Service Team.

To the extent permitted by law, Australian Community
Media is not liable to you for any loss or damage
incurred by you in connection with your
subscription, whether direct, consequential,
special, indirect or other loss or damage. In any
event, Australian Community Media’s maximum
liability to you is limited to the value of the
subscription fees paid within the previous twelve
months.

General

You acknowledge and agree that you are entitled to
purchase a subscription from Australian Community
Media for personal use only. You agree and
acknowledge that subscriptions cannot be exploited
for any commercial purpose, including on-selling
your subscription to any third party. Despite this,
Australian Community Media may, at its sole
discretion, offer multiple copy subscriptions to
certain organisations. Such corporate subscriptions
can be arranged by contacting the Customer Service
Team directly.

You agree that all subscriptions provided, benefits
accepted or offers made by Australian Community
Media shall be deemed to be provided in Australia,
notwithstanding your location, and the terms of such
subscriptions, benefits and offers shall be governed
exclusively by New South Wales law, and the Courts
of New South Wales shall have exclusive jurisdiction
to determine any such matters that may arise
involving or alleged to involve Australian Community
Media.

You acknowledge that these Subscription Terms and
Conditions may be modified by Fairfax from time to
time, including but not limited to terms relating to
fees and charges, cancellation and changing
subscriptions. You agree that you are responsible
for regularly reviewing these Subscription Terms and
Conditions and your continued use of the
subscription constitutes your acceptance of any such
modifications

You can also find these Terms and Conditions on our
newspaper websites.