You can only fix holes when you know they’re there. Our Security Audit will help you stay safe.

Hyve's Security Audit provides a comprehensive health check of your IT infrastructure in order to protect your business's sites and data. The audit involves a series of security measures to safeguard your business, and Hyve can provide ongoing management of your cloud security infrastructure should you require it.

Ongoing support

Ongoing support

Ongoing support service

No

Service scope

Service scope

Service constraints

The Security Audit takes place remotely, charged on a day per day basis. Further support will be from consultants during working hours (9-5), contactable via telephone or e-mail. Hyve can provide ongoing management of your cloud security infrastructure should you require it, at extra cost.

User support

User support

Email or online ticketing support

Email or online ticketing

Support response times

Any issues with the Security Audit will be responded to within working hours (9-5 mon to fri), unless it is an urgent issue.

User can manage status and priority of support tickets

Yes

Online ticketing support accessibility

None or don’t know

Phone support

Yes

Phone support availability

9 to 5 (UK time), Monday to Friday

Web chat support

Web chat

Web chat support availability

9 to 5 (UK time), Monday to Friday

Web chat support accessibility standard

WCAG 2.0 A

Web chat accessibility testing

None

Support levels

We provide three tiers of server management: Standard, Full and Advanced. Standard Management includes: network management, hardware management, firewall management, OS management, server monitoring. Cost included in package per month. Full Management includes: as above for standard and including web server management, application layer management and database management. £50 per month. Advanced Management includes: as above for full and including performance tuning and access to Hyve development team. £100 per month. We provide customers with a technical account manager and cloud support engineer.