Should you wish to return items, either faulty or unwanted, please ensure that you notify us by sending email to customer.support@citygoddess.co.uk within 7 days of receipt, quoting the order number, style number and the reason for return. We will issue a Return Authorisation, which must be attached to the returning items. Please, note that we are unable to offer Sell or Return model.

In case of online orders paid by card or PayPal, we can either refund you cost of the returning item(s) to your PayPal / card account, or we can create a credit memo on your account with City Goddess, to be used on your next order (or for exchange). In case of bank transfer or payment by cash or card in our premises we are able to make refund only as a credit on your account with us.

We Ship Via

You can pay for your orders by credit/debit card, PayPal or by bank transfer. The goods will be dispatched after the payment is fully cleared to our account.