Media Gallery for Daisy Group - www.daisygroup.com

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Latest Reviews

Horrible technical team leaders. With no certifications but rule a group of people. Team leaders have no vision. Preposterous to discuss with technical team leaders. They want they should be heard & their views be accepted. They don't let you to grow & progress…
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Under no circumstances should you consider using this company. After having been with them for a number of years I was approached by a competitor who halved my Bill. Needless to say when I elected to go I was approached by Daisy and offered the equivalent rate. Too late,why wasn't I offered it sooner.
So, after paying my final bill I cancelled my DD following which I received an extremely unpleasant letter instructing me to reinstate it.
I replied in an equally threatening way. I then received…
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Two clients (one on Coop, the other on TalkTalk both with BT LLU on ADSL2) , have had external issues with the line coming into their building - NTE5 test socket tests should have been enough to escalate the lack of any broadband. In one case having spent 5 hours on the phone to Daisy, we did manage to persuade them that an Openreach call-out was necessary.
As an aside both TalkTalk & Coop are using daisy fro technical/line issues - I haven't checked but may also be using Daisy's trunk…
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I contacted daisy today due to outages in our external phone lines, all requests made were dealt with very politely. I am not the normal point of reference for daisy and had no access to account information but had my questions answered promptly due to the nature of questioning. I have also been assured that our normal phone engineer will receive feedback as to what the issues origin was as we also maintain an issues log on site.
It was suggested to me that I keep the live chat open whilst…
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We changed to Daisy from BT. It's the worst thing we've done. A couple of times a week we lose broadband service for hours. We've had 5 Openreach engineer visits and each time Daisy tell us the issue is resolved. Within a few days to a week we lose service again.
This has gone on for 3 months.
When I asked to be released from the contract early because they're not providing the service I pay for I was told it would cost me £590 as the service met acceptable levels.
Would never recommend…
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Hi,rang in with a problem, very cooperative and came straight back to me. So far so good.
Suggested a completely different answer from the call i had yesterday.
would really appreciate if your in customer services, that you follow a problem through, and dont tell me something has been done, when it obviously hasnt.
so customer services....please can we sort this?
thanks
…
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I rang about our invoice, the person who answered my query was extremely helpful, everything she said she was going to do she did, putting time scales on and keeping to them.
very polite, very organised.
rang me back left voice messages followed up on everything.
Thank you
…
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Used Daisy to install ISDN lines and PSTN lines for 2 businesses along with fibre broadband and a new phone system. There prices were competitive and the communication and management during the complex install process was excellent especially since our requirements changed a number of times during the various installations…
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Took out a contract through an agent, arranged for 6 gig of data,
data exceeded received a bill for £249.00, arranged for a cap to be put in place. So far the cap on data has not worked, each month we receive excessive
invoices. I would advise anyone thinking of having a contract with this company to think twice. Arranging to cancel the contract now, heaven only knows what the penalties will be, but I cannot trust them anymore…
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Daisygroup's Comment

Written on: 02/12/2016

Thank you for your feedback. We are very sorry to hear of the difficulties you have experienced with excess data usage charges. We would like to discuss this matter with you further so that we can investigate and offer you a satisfactory outcome.

We would be grateful if you could please make contact with our Executive Resolutions Team. Contact details are located within the Customer Support section of Daisy's website.

no apathy when data exceeded and extortionate bill, absolute disgrace of a company. customer service terrible. beware of getting ripped off by this company…
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Daisygroup's Comment

Written on: 11/10/2016

Thank you for taking the time to complete this review, your feedback is important to us.

We are very sorry to hear that you have not received an acceptable resolution to this matter. We would like the opportunity to discuss your case further and look to resolve any outstanding issues. Please can you contact our Executive Resolutions Team who will look into this as a high priority. They can be contacted via phone or email.
Kind regards,
Daisy Group

He was extremely helpful (and patient) in advising me how to set up My Account. He went through the various features with me and told me to contact him any time with any problems I had…
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Phoned and spoke to an agent who checked our coverage and advised what the best course of action would be regarding not receiving voicemail notifications.
Great service and friendly support…
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My request for DNS information for our circuit from Daisy was handled very promptly and courteously by Daisy's representative and followed up with a call to let me know that my request had been successfully dealt with…
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Bit of a techno-phob,I was worried about incurring charges when WI-FI not available. The consultant was extremely helpful, checking my Current bill and this months usage to put my mind at ease.
He also ran me through the Daisy account site and explained how to set up an alarm if I reach my allowance.
Very professional and a credit to the company…
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