Guest said: 9th May 2014, ID #382748 | REPORT
yes you can change your characters appareance, but it is required to have the DLC Dawnguard, i have done it myself, it is a quest you will given by any guard on Riften

Guest answered:
Added 5th Feb 2012, ID #479880

You can't change your character. You can only change what they are wearing by pressing B and going to items> Apparel. Well you can't change their face or body. Sucks, yup.

Ok here goes... Start your game, immediately save the game when asked before the execution: "who are you" ... Make sure to write down or memorise every adjustment you make on the sliders... Then play your game. Anytime during the game you can load that save, adjust the lipstick, and facepaint and makeup... What I couldnt figure out is hair and eye color, I guess those are permanent, also the initial features cannot be changed... After those changes, save again when the guard says: "captain, she/he is not on the list" then load immediately your last real save. Enjoy... Oh one more thing, one you exit the game, the changes are gone. (Done on XBOX 360) no clue if this works on other systems

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