Photoshop Elements 14 will not install from cd on my iMac with OS 10.10.5. During install it will not accept user name or password. Adobe password has been reset five time but still will not install. Same problem when using a different Administrator to login. What is the problem? Help!

I agree, but on my first attempt to install from a CD I used the system user name and password and then hit the sign-in box. This did not work. I tried it several times but to no avail. I checked Google but found no workable answer other then to reset the password which I did several times but no luck. Adobe tech support recommended the same solution but after several resets they gave up and gave me a link to download the program thinking the disc was defective. After downloading, the same prompt appeared and the user name and password still would not work after hitting the sign-in box. I essentially gave up and let several days pass. Out of pure frustration and hope I inserted the CD one more time and when the prompt box appeared I inserted the system user name and password, hit sign-in but nothing happened. I then decided to hit the ENTER key on the keyboard and Elements 14 immediately installed the complete program with no hitches. This is a total mystery to me and why Adobe didn't have the answer further deepens my anger. My system is an iMac 27" Retina with Yosemite 10.10.5.

PS Elements 14 for mac will not install on new MB Pro - El Capitan. After successfully downloading, I can initialize installer, then I see an Adobe Welcome Page, I click the "I have Purchased" box to install.

Then I get a window that says Sign In Required: We will sign you in with Adobe ID = (my email address). Then, the curse. A small window says, "Set up wants to make changes. Type your password to allow this." The username is my first name, my adobe password causes the window to quiver. I've tried numerous Username/password combinations with no luck. Always the quivering window. Hoping someone has heard of this.

Chat last night was frustrating and no help. Maybe ready to ask for a refund.

I just posted my exact same problem - the same quivering window....shaky dialogue box. A small window says, "Set up wants to make changes. Type your password to allow this." This window contains the Adobe logo.

Chris, what ID and Password should I be using?? Jim, how did you find the right password??Thanks!!

A follow up: Adobe chat helped to get the thing installed today. What a relief. I feel a bit stupid. FYI, when they ask you for a password to install, they're not referring to your Adobe password and they're not referring to your Apple password. What they want is the dumb little password your type in after you start your computer. Geeez!