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Quick Order Processing

When you place an order before 2.30pm, Monday to Friday, we aim to process your order and dispatch it on that same day. Orders placed after 2.30pm are dispatched as soon as possible, usually no later than the next working day (Monday to Friday). Orders placed on Saturday and Sunday will be processed on Monday.

Free Delivery

Our Free Delivery service for this item will be within 1-3 working days from placing your order, we will notify you by email when your order is dispatched and provide an indication of the expected delivery date. If you want it quicker then select Next Working Day delivery (FREE for orders over £50) in our secure checkout and we can deliver this item to you on the date shown at the top of the page, next to the price.

Next Working Day Deliveries.

We have options for Next working Day and Timed Next Working Day deliveries in our Secure Checkout.

Free Day of Choice Delivery

If you want delivery on a specific week day, add the item to your basket and then click on "Proceed to Checkout". Select a free delivery option and enter the required date in the Special Instructions box in the checkout. If for any reason we are unable to deliver on the day you have requested, we will contact you immediately to discuss how we can arrange a convenient delivery.

Shipping to European Union

We are able to ship most items to EU countries provided they do not contain any glass. Delivery time is between 3-5 working days from order. We currently ship to the following countries:-

Once in our secure checkout, select the required country and you will see the delivery cost for your order. Cost is calculated by weight. All orders shipped overseas, should any import tax or duty become payable, this is the responsibility of the importer, (not usually applicable within the EU)

Returns

If for any reason you are not happy with your order:-

Please call us on 01623 672070 first to discuss why you may wish to return an item and to receive a returns number. We will take all steps possible to solve your problem / offer you a replacement or exchange product, or a refund.We have a no quibble returns policy within 30 days of purchase, and we will issue a full refund provided the item is in a re-saleable condition, (i.e unused, unassembled, unmarked and in original unmarked packaging). It is the responsibility of the customer to return the item and ensure the package has been reasonably protected in return transit. You must include a copy of your invoice with the return.