Unlimited Digital Access Subscription

What can I access on The Morning Call's website?

• Visitor: Readers not logged in to a paid subscription can enjoy 5 free articles each month on TheMorningCall.com. Your limit will reset at the beginning of each calendar month.

• Unlimited Digital Access: Readers logged in to a Morning Call account that has been linked with an Unlimited Digital Acccess subscription have access to everything on TheMorningCall.com, the eNewspaper digital edition of The Morning Call, everything in The Morning Call News Reader app for Apple mobile devices, everything in The Morning Call News Reader for Android app, and the MC VIP rewards program.

We have created an Account Management page so you can get the latest updates on your subscriber benefits. It's also where you'll be able pick newsletters and alerts as well as manage other subscriber activities.

Cost of Subscription

What if I don't want to pay?

You are welcome to take advantage of our free trial of the site and read up to 5 articles at no charge each month. The length of the trial and amount of stories may vary based on the news cycle and time of year. Unlimited access to TheMorningCall.com is part of the Unlimited Digital Access subscription package.

What if I'm a Morning Call print subscriber?

All of our print subscriptions include Unlimited Digital Access in the current subscription cost. All you need to do is connect your print and online accounts here.

Not sure if you have connected your print and online accounts? You can check here.

What is your cancellation and refund policy?

You may cancel at any time by calling Customer Service at 1-800-666-5492.

Yes, by signing up for Unlimited Digital Access, you will have full access to TheMorningCall.com, which supports smartphones and tablets, The Morning Call eNewspaper, an updated digital edition of the printed newspaper delivered to your inbox daily which includes a mobile version, and The Morning Call's Apple and Android news apps.

I subscribe to The Morning Call on my eReader (Kindle or Nook). Am I eligible for Unlimited Digital Access at no additional cost?

Not at this time.

I want to share my Unlimited Digital Access with other people in my household. How do I do that?

You can connect up to five, separate email addresses to your Unlimited Digital Access account. To add an address, visit this page and go through the steps.

Do you have any group, corporate or educational discounts?

Not at this time.

I have already signed up for Tribune apps via Apple but want to get them as part of my Unlimited Digital Access subscription.

We offer two subscriptions within our news app, Unlimited Digital Access and News App only access. If you subscribe to the News App only and would like to upgrade to Unlimited Digital Access, you can change your subscription by going to http://support.apple.com/kb/HT4098.

Where can I give you my feedback regarding Unlimited Digital Access subscriptions?

Visitor Benefits

What do I get with Visitor access?

Visitors can enjoy 5 free articles each month on TheMorningCall.com, each calendar month, and sign up for breaking news alerts and newsletters, delivered to your inbox. Your limited access resets every month, at the beginning of each calendar month.

How do I know when I reach my story limit?

You will be asked to sign up for Unlimited Digital Access once you have reached your monthly limit. As you read through stories on TheMorningCall.com, on-screen notifications will keep you informed of when you are getting close to your limit of free stories, and when you have reached your limit.

Do articles that I am rereading count toward my story limit?

Visiting a story you've already read will only count once when viewed within the same calendar month.

Will I still be able to access TheMorningCall.com stories through Facebook, Twitter, or search engines?

As long as a link or post on a social site or search engine is live, you will be able to click through to that story. We want to encourage Unlimited Digital Access subscribers to share links with their friends and followers who may not be subscribers yet.

Can I make and read comments without becoming a subscriber?

Engaging in commenting is an important part of the TheMorningCall.com community. You don't need to sign in to read comments. However, to comment on a story, you need to sign up for a free Morning Call account and be signed into your account.

Do death notices or obituaries count toward the page limit?

No. Death notices do not count toward the monthly limit. Obituary articles written by our reporters found in other channels including, local news, national news and sports channels will count toward the monthly limit.

I like the crossword puzzle and games. Do I need to be a registered user or Unlimited Digital Access subscriber to access them?

Access to crosswords and games is unlimited. You do not need to be a subscriber.

What about my newsletters?

You may continue to register for and receive our email newsletters without signing up for Unlimited Digital Access. The newsletter itself does not count toward your monthly story limit, but any stories you click on from your email to the site will be counted. Visit the newsletters page to register for additional newsletters.

Managing your online profile

How do I make changes to my account or get additional account assistance?

Once you have activated your subscription, you can manage settings, newsletters, and change your email address and password at our Account Management page. If you haven't already done so, please visit the site to register your account.

Why do you require cookies for registration?

We require cookies to enable social sign-on (for example using your Facebook or Google account to sign on to our sites), to keep you signed into our sites and to share information among our Tribune applications, which provides you with a more personalized experience.

How do I create an account on this self-service web site?

Click here and enter your email address under "First time to this site?" to begin the registration process. If you are already registered on TheMorningCall.com you can click the log in button and use the same login method and info on the self-service site.

What time should I expect delivery of my newspaper?

How do I report my paper missing or wet?

To report an issue with your newspaper delivery please click here. You can also call Customer Service at 1-800-666-5492. To request redelivery of your newspaper you should report the issue between the hours listed below:

How do I stop delivery of my newspaper during my vacation?

To temporarily suspend delivery of your paper while you're on vacation click here. You will need to provide a resume delivery date within 30 days of the stop date. If you don't know when you want delivery to resume or you need to hold delivery longer than 30 days, please call Customer Service 1-800-666-5492.

Can I change/update the credit card I use for EZ Pay?

Yes. You can manage the credit card used for your EZ Pay account, just click here. Even if you are updating the expiration date, you'll need to enter all the credit card information. This is a security precaution.

How do I change my delivery/billing address?

You can change your delivery and/or billing address on the site, just click here. The new delivery address must be within our delivery area.

How do I submit suggestions or comments?

To provide suggestions or general comments, please visit the feedback area of the site or click here. This area is for feedback and not delivery issues or complaints. If you are having delivery issue, please submit this in the Report a Delivery Issue area of the site or click here.

How do I cancel my subscription?

To cancel your subscription, please call us at 1-800-666-5492.

Who do I contact if my question is not represented here?

If you do not see the answer to your question here, please send your question to us via email at circweb@mcall.com, or call Customer Service at 1-800-666-5492.

eNewspaper

Q: What is the eNewspaper?

A: The eNewspaper is an updated digital edition of The Morning Call delivered to your inbox daily including: every article, photograph, advertisement, even the daily crossword puzzle! You'll have the ability to download or email articles, photos, etc. The eNewspaper is offered as part of our digital subscription - Unlimited Digital Access. Once you sign up for Unlimited Digital Access, your eNewspaper account will be set up within 48 hours.

Q: How can I access The Morning Call eNewspaper, the digital replica of the newspaper?

A: If you have registered to receive the eNewspaper of The Morning Call, a digital replica of the print newspaper, you will receive a daily email reminder that it is available. However, you don't have to wait for the email to arrive to access that day's edition. You can find the eNewspaper of the daily edition after 5:30 a.m. any morning by going to the Account Management page eNewspaper link. To make it even easier to get to the eNewspaper at any time, you can bookmark the Account Management page link or add a shortcut icon to your mobile phone home screen.

A: You will need to re-register using your new email address. Follow the same procedures as in "Create an Account" above.

Q: I am having trouble opening or downloading the eNewspaper.

A: If you are having trouble with the daily eNewspaper on your iPhone or iPad, it could be because you need to clear your cache and cookies, and make sure your settings accept cookies from visited sites. In addition, your device may have problems if private browsing is turned on or JavaScript is turned off. To change these settings, go to the setting icon and scroll down to Safari. Turn the private browsing tab to "off" and the JavaScript tab to "on." Please contact us at circweb@mcall.com if you continue to have problems with the eNewspaper.

Q: I commute and want to read the eNewspaper when I am off-line.

A: You can download the daily eNewspaper on your mobile device before you leave home. Start downloading the latest edition by clicking on the down-facing arrow in the navigation bar at the top of the page. It will take a few minutes to download a full edition. When it is complete, you will see a checkmark over the arrow in the navigation bar.

The eNewspaper will be downloaded and stored in your browser cache, so you will need to keep your browser tab open in order to access it when you're off-line. If you've closed your browser, you can click on the link in your eNewspaper e-mail, but you will need to be connected to the Internet to re-log in. You can only download one edition at a time.

Q: How do I add a home screen icon to my iPhone or iPad.

A: Before you download the file for the first time, you can add an icon to your home screen on an iPhone or iPad. To get started, click on the icon with the small arrow to the left of the browser URL. Pick "Add to Home Screen." Once you have added the button, open the icon you created on your home screen and start downloading the latest edition by clicking on the down-facing arrow at the top of the page.

Logging In

You can log in to your subscription account by clicking "Log In" at the top of The Morning Call.

What should I do if I get a message telling me: 'I am already logged in?'

You can log into up to five devices at a time. If you exceed that limit, you will need to log out of a device before you can add another one.

What should I do if I get a message saying: 'I am registered using a particular social media provider such as Facebook or Google?'

To sign in, you will need to click on the button for the social media provider you originally used to register with the site. If you prefer otherwise, please choose another email address to register or please call us to detach the link. Please understand that this process may take up to 24 hours.

When I sign in using a social provider such as Facebook or Google, do I have to share additional information?

If you don't wish to provide access to your information, sign in using an email address that is not associated with a social media account.

If I'm visiting The Morning Call through the browser on my mobile device, will I have to log in again?

If you are already registered on The Morning Call through your desktop, simply log in with your same username and password - or social provider - to continue to browse via your mobile device.

What can I do if I asked for my password to be emailed to me, but did not receive it?

Please check your deleted items and junk email to make sure the email was not caught in your spam filter.

Make a Change to Your Subscription

Q: How do I make a change to my subscription?

A: If you would like to make a change to your subscription please contact the Morning Call Customer Service Center at 484-244-4170. Our hours of operation are M-F 7:00am-5:00pm; Saturday and Sunday 7:00am- noon; holidays 7:00am-11:00am (EST).