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I am going to be discussing two types of communication and how they apply to my chosen care setting which is a care home Verbal communicationThe first way of communicating I will be discussing is verbal communication Verbal communication is when two people talk face to face and over the phone this is known as direct and indirect communication The key components in verbal communication are sound words speaking and language The purpose of communication is to explain procedures to exchange information to promote relationships and offer support to get to know service users and their needs to promote interaction between group members and to negotiate and liaise with service users their families colleagues and other professionals The purpose of verbal communication in my care setting is too effectively communicate from one person to another and to relay required information It is also an important method of promoting and forming relationships with other people It is Verbal communication is used in care homes all the time It is used between colleagues employer and employees and service users and service providers If a care worker is communicating with a service user they must speak clearly loudly and slowly Care workers must listen to the service user so they can understand their needs and concerns This lets service users know that they are important being listened to and treated with dignity and respect Within a care setting you will not only be communicating with service users you will also communicate with their families you may do this on the phone face to face you may also arrange meetings this is to discuss and answer any questions about the care and progress about their family member You may also communicate with your colleges about patients care and any difficulties they may have It is important you talk to service users about their health because it builds relationships and trust this reassures the service users that they are valued

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