(We have a customer who occasionally comes in who is in a wheelchair. So, to make things easy, he just calls us when he’s in the parking lot and asks for assistance. We come out and take care of getting movies for him. This happens right after I come back in to grab him a movie, and hop back on the register. There is one other person in line.)

Customer: “This is absolute bulls***. Why can’t he just get out of his car like everyone else?!”

Me: “Sorry, guys, but he’s a paraplegic and this would just make things easier on him.”

Customer: “That’s no excuse! He should come in like the rest of us! I want you to take care of me now. I was first in line!”

Me: “With all due respect, no, you weren’t. He called long before you got up to the register, and I’m not gonna make him get out of his car and potentially hurt himself to save you an extra 20 seconds. I will be with you in a second.”