Every night my my pavilion elites dont sut down because they are downloading so many drivers. Sometimes up to 100. I am trying to learn more about all these strange foriegn files and coding that looks like it came from another world. HP tech support did not know what was happening and took my money without even giving me my level 2 service. After sending me in circles for 30 min, and finally hanging up on me I tried two more online remote companies that acted very strange when they saw these files that are not mine that are on my computer. I bought this computer on 5/7/2010 and there are drivers on it from 2006. Can someone tell me if this is a normal driver query /v list. There were a lot more but my command prompt wouldn't hold them all. I think they have connected me to a server and are doing some sort of covert agenda. Here it is: Thanks for your time, I appreciate it.

Contact me [EDIT by chaslang - email addresses removed ]

Also see attached files. They are not mine. I do not know where they came from!

Every Windows PC has literally 300 to 500 drivers ( .sys or .drv type ) files. Just because your PC will not shutdown, it does not mean it is due to malware. However just listing some of your driver files here is not going to help us determine if you are having malware problems. If you wish to know the answer to this then work thru the below cleaning process and attach the requested logs.

Your inline email addresses were deleted for your security. Posting email address in a public forum is one of the fastest/easiest ways to get yourself added to hundreds of spambot lists.

Please read ALL of this message including the notes before doing anything.

**** If something does not run, write down the info to explain to us later but keep on going. ****

Do not assume that because one step does not work that they all will not.MGtools will frequently run even when all other tools will not.

After completing the READ & RUN ME and attaching your logs, make sure that you tell us what problems still remain ( if any still do )!

Helpful Notes:

If you run into problems trying to run the READ & RUN ME or any of the scans in normal boot mode, you can run the steps in safe boot mode but make sure you tell us what you did later when you post logs. See the below if you do not know how to boot in safe mode:

If you have problems downloading on the problem PC, download the tools and the manual updates for SUPERAntiSpyware and Malwarebytes ( links are given in the READ & RUN ME) onto another PC and then burn to a CD. Then copy them to the problem PC. You will have to skip getting updates if (and only if) your internet connection does not work. Yes you could use a flash drive too but flash drives are writeable and infections can spread to them.

If you cannot seem to login to an infected user account, try using a different user account (if you have one) in either normal or safe boot mode and running only SUPERAntiSpyware and Malwarebytes while logged into this other user account. Then reboot and see if you can log into the problem user account. If you can then run SUPERAntiSpyware, Malwarebytes, ComboFix and MGtools on the infected account as requested in the instructions.

To avoid additional delay in getting a response, it is strongly advised that after completing the READ & RUN ME you also read this sticky: