Wacom Forum - Wacom Europe GmbH

NEW tablet driver 6.3.23-4 for OSX released. For release notes use the link below the driver on the download page. Fixed: Problem mit modifiers on keyboard in combination with pentip, accidential double-clicks etc. Last update for an issue with ZBrush navigation.

New version for for Windows 6.3.23-1: Fixed various problems - zooming with expresskeys, 'driver not responding' error message and others.

For more details see the driver release notes on the driver download page.

Note: All users seeing wavy lines using a Wacom Pro Pen 2 with Wacom Cintiq Pro 13” or 16”, please update the tablet pen firmware to version 1.2.3.0 to address this issue. The update is now available via the Wacom Desktop Center application on your computer. - There is now also such a firmware update for MobileStudio Pro for this issue.

First-time poster here. Just want to add my voice to the list of people facing driver issues. As others have described, my pen stops responding in certain apps--namely Clip Stuiod--after brief periods of use. I'm on Mac OS Sierra and using a Wacom Intuos Pen & Touch. Very disappointed that my new tablet isn't working properly.

Also, the Wacom Desktop Center indicates that there is a new driver update, 6.3.20-8 (I'm currently on 6.3.19-10), but every time I try to download the update, it downloads the whole thing but thing gives me an error message upon attempting to install. Anyone else having this? I can't update the faulty driver. Very frustrating!! Would appreciate some form of acknowledgement and action from Wacom.

What error do you get ? Make sure to uninstall the previous driver first, then installation should run fine - so far we are not aware of an installation issue with this version (though the installation may stop if your OSX version is too old and not anymore supported.)

Oh, haha, I guess that was it, sorry. Got a little confused because I was notified of the driver update by way of the Wacom Desktop Center, but apparently that had to be uninstalled in order to successfully download the update?? Or I don't know, but in any case it worked. No problems with the latest driver so far, but I've only spent about three hours with it.

For reference, the message I had been getting didn't have a proper error code or anything, it just kept telling me I needed to restart and try again.

I went back to previous drivers, I believe I started with 6.3.11 and installed up to 6.3.17. Windows 7 64 bit. They work but opening photoshop gives me an error message "driver version mismatch" and the pen settings stop working.

To be clear, 6.3.19 and 6.3.20 the pen doesn't work at all. Right now I am assuming Wacom has ceased supporting windows 7 but I can't get any real answers from customer support.