General conditions

1- CONDITIONS OF THE CONTRACT FOR BUNGALOWS

To make a reservation for a bungalow the following conditions will have to be accepted.

The reservation is personal and not transferable. Once we receive the down payment the reservation is fixed. The dates of the reservation can not be changed (neither shortened nor lengthened) and the booked time period has to be paid entirely. The campsite reserves itself the right to change the accommodation at any point in time and to offer the customer an equivalent accommodation instead.

Equipment:
The amount of cutlery and cooking equipment is fixed according to the contract model. Bedlinen and cots can be hired for free and should be booked directly with the reservation. Towels can be hired for an addional price.

Check in / out:
The bungalow will be available for check in from 5 pm until 10 pm. In the case of arriving later the reception must be informed beforehand.

Check out must occur before 10 am on the day fixed in the contract.
Only one vehicle per bungalow is permitted.

Pets:
Pets are strictly forbidden.

Occupation:
The occupation of the bungalow may never exceed the number of places available in the bungalow. It is forbidden to put up additional tents next to the bungalow.

Payment:
The down payment is 600 Euros per bungalow and can be done by credit card at the time of booking online or by bank transfer within 10 days. Upon receipt of the deposit this is confirmed by an email.

THE RESTING AMOUNT MUST BE PAID BY BANKTRANSFER 7 DAYS BEFORE ARRIVING OR IN CASH WHEN ARRIVING AT THE CAMPSITE.
(We do not accept credit cards or cheques at the campsite.)

Deposit:
The deposit is 100 Euros per bungalow. It will be returned once you have checked out. In case of unsatisfactory cleanliness or other imperfections of the bungalow, the campsite reserves itself the right to keep the deposit of 100 Euros.

Annulment of the contract:
If the bungalow is not occupied by the client within 24 hours, the contract will be annulled automatically and the total down payment will be withheld if the client does not inform us of his delay in written form beforehand.
La Ballena Alegre reserves itself the right to rent out the bungalow again.

Cancellation:
In case of cancellation of a reservation 25% of the down payment will be lost.
If the reservation is cancelled between 31 and 50 days before arrival 50% of the down payment will be lost.
In case of a cancellation occurring less than 30 days before arrival 100% will be lost.

2- CONDITIONS OF THE CONTRACT FOR PLUS-PITCHES

To make a reservation for a pitch PLUS, the following conditions will have to be accepted.
The pitch PLUS will be allocated to the client. (In case there are more pitches available, we offer our clients the possibility to choose concrete number)
The campsite reserves itself the right to change the accommodation and to offer instead for the customer an equivalent accommodation.
The reservation is personal and not transferable. Once we receive the down payment, the reservation is fixed.
The dates of the reservation can not be changed. Even if the client does not stay the whole period of time, the reserved period will be charched.

Equipment:
The PLUS pitches are provided with an electrical connection of 10 Amps, water connection and drainage.

Arrival schedule:
The check in time at the day of arrival is from 12 o’clock midday (in high season from 13 o’clock on). At the day of departure the pitch has to be free before 12 o’clock midday.

Pets:
Clients with dogs will have to occupy a PLUS pitch for dogs (pitches plus in a restricted area).

Occupantion:
Every PLUS pitch can be occupied with a maximum of 6 persons and one car.
The minimum stay in high season is 7 days.

Payment:
The down payment is 300 Euros per PLUS Pitch and can be done by credit card at the time of booking online or by bank transfer within 10 days. Upon receipt of the deposit this is confirmed by an email.

THE RESTING AMOUNT MUST BE PAID BY BANKTRANSFER 7 DAYS BEFORE ARRIVING OR IN CASH WHEN ARRIVING AT THE CAMPSITE.
(We do not accept credit cards or cheques at the campsite.)

Annulment of the contract:
If the reserved pitch plus will not be occupied by the client on the day of arrival or at the latest on the following day before 12 o’clock, the contract will be annuled automatically and the total down payment will be withheld if the client doesn?t inform us before in written form. La Ballena Alegre reserves the right to rent the pitch again.

Cancellation:
The customer pays for the days agreed, regardless whether he or she leaves before. In case of cancellation of a reservation, 50% of the down payment will be lost. If the reservation will be cancelled during the last 30 days up to the date of arrival, the whole down payment will be lost.
Cancellations must be made in writing either via fax: +34 902 510 521 or
email: cancel@ballena-alegre.com

3- SUMMERY COVER OF THE POLICY TEMPORARY INSURANCE POLICY FOR THE COST OF CANCELLING RESERVATIONS

The events that will result in costs being refunded are those specified below, provided these occur after the reservation has been made and directly affect the Insured:

Cover 1: Serious illness, serious accident or death, unexpected call for surgery, complications in pregnancy or miscarriage or organ transplant appointment for the Insured, spouse, first or second degree descendants or companion registered for the reservation or medical quarantine affecting the Insured.
· The Insured, his or her spouse, first or second degree ascendants or descendants,
parents, children, brothers, sisters, grandparents, grandchildren, brothers or sistersin-
law, children-in-law, parents-in-law or common law partner.
· The companion of the Insured, registered for the same reservation.
For the purposes of the insurance cover, the following definitions shall be used:
Serious illness of the Insured: alteration in health, confirmed by a medical professional, that forces the Insured to remain in bed and involves stopping any activity, professional or private.
Serious accident of the Insured: any bodily injury that results from a violent, sudden, external cause unintended by the injured party, whose consequences stop the Insured from leaving his or her habitual residence under normal circumstances.
When the illness or accident affects any of the aforementioned persons other than the
Insured, this will be understood as serious when it involves hospitalisation or risk of
imminent death.
Any consequences of illness or accident occurring prior to the date the insurance policy
was taken out or resulting from pre-existing illnesses are excluded.
In accordance with the terms and conditions of this insurance policy, the insured death
that results in entitlement to compensation must have occurred at most 10 days before
the date the journey is to begin and always after the date the policy has come into force.

Cover 2: Serious injury as a consequence of theft, fire or other similar causes that affect the residence of the Insured.
· The habitual and/or second residence of the Insured.
· The professional premises where the Insured carries out his or her independent
profession or is the direct user (manager).
And that necessarily involves the Insured being present.

Cover 3: Dismissal of the Insured from his or her employment, provided there had been no verbal or written communication at the start of the insurance policy.

Cover 4: The Insured being called as a part or member of a jury or witness in a court hearing or as a member of an electoral board.

Cover 5: Acts of piracy in the air, on land or sea that make it impossible for the Insured to start or continue his or her journey. All terrorist acts are excluded.

Cover 6: Theft of documentation or luggage that makes it impossible for the Insured to start or continue his or her journey.

Cover 7: Due to a breakdown or accident involving the vehicle owned by the Insured or his or her spouse that prevents the journey from being duly started.
This cover is limited to invoices for repairing the vehicle in excess of ?600 and/or a
period of repair accredited by an expert greater than 8 hours.

Cover 8: The Insured being called to present and sign official documents, known and notified in writing after the journey has been reserved.

This policy has a waiting period of 30 days. Moreover, no cover is provided for persons aged over 70.

The fee paid for the insurance is not refundable.
The cancellation insurance is valid only if it engages in the same time that the reservation is made or at most within 72 hours.
It is not possible to hire a cancellation insurance within 30 days of start of the holiday.

This leaflet is entirely for guidance purposes only and under no circumstances can it be
considered as defining the cover taken out or its limits.

4- PROTECTION OF PERSONAL DATA

Through this warning, (CAMPING CAR S.A.) (hereinafter, the “CAMPING”) informs the users of its web page www. ballena-alegre.com as to its policy relating to the protection of personal data (hereinafter, “the Personal Data”) in order that users voluntarily and freely determine if they wish to provide the Camping the Personal Data requested through on-line reservation or request for information forms. The CAMPING reserves the right to modify this policy in order to adapt it to new legislation or case law as well as common practice in the sector or market. Should such modification occur, the CAMPING will announce, on these pages, the changes to be made reasonably in advance of their implementation.
The Personal Data received by the CAMPING shall be processed by automated means and inserted in the corresponding automated Personal Data files belonging to the CAMPING and for which it is responsible. The purpose of the insertion into the files and the processing of the Personal Data, carried out either directly by the CAMPING or by third parties on behalf of the CAMPING, is for the maintenance of the contractual relationship entered into, as may be the case, between the CAMPING and the user, for the management, administration, expansion and improvement of the services provided by the CAMPING; for the adaptation of said services to the users’ tastes and preferences, for the analysis of the use of the services being made by the users, for the design of new services relating to said services, for the sending of updates regarding the services, and for the sending, by traditional and electronic means, of technical, operational and commercial information relating to the products and services offered by the CAMPING, currently and in the future.
The CAMPING shall not assign, transfer nor share the Personal Data to any third party without prior and express consent of the affected users. The CAMPING or the third parties that process the Personal Data on the CAMPING´s behalf, has adopted the legally required security levels for the protection of the Personal Data. Notwithstanding the above, the user should be aware that security measures in the Internet are not impregnable.
The users hold and may exercise the right to access, cancel, rectify and oppose the use their Personal Data by contacting the CAMPING by e-mail at clientes@ballena-alegre.com