Support

We believe customer satisfaction is the truest measure of success.

Support is in our DNA. It's our devotion to remarkable service that elevates us above
other web content management system (CMS) providers. We're as passionate about customer
support as we are about anything else we do. With a customer satisfaction NPS score
that's twice the industry standard, our support services are unparalleled and have
led to five Stevie® Awards for Customer Service Department of the Year, as well as
a Customer Sales and Service World Award.

Some CMS providers have support services baked into their costs, limiting the number
of technical support contacts you can have or forcing you to pay for support you will
never use. With our OU Campus™ CMS, you get as much support as you need.

Our U.S.-based support team maintains a zero on-hold phone policy and a 30-minute average response time for tickets, giving you peace of mind that your users will quickly get the answers to any questions
they may have. The team eagerly accepts and engages OU Campus users in two-way communication
on all feedback. They care for issues related to OU Campus and offer best effort recommendations
for issues relating to other systems outside of the CMS. They will help educate your
users when mistakes are made, empowering your users with knowledge and know-how that
drives success.

Check out some of our support services below to get a feel for what's available to
you. Really though, support is a conversation, so let's get the talk started.

Available Support Services

Support Site Access—access our support site and knowledge base 24/7 to learn about features and functionality
and get answers quickly

Membership to the OmniUpdate Community Network—engage with your peers and OmniUpdate staff in our online community featuring discussion
forums, videos, pictures, live chat, classified listings, and more

Membership to the OmniUpdate Feedback Forum—submit product and feature ideas and vote on ideas submitted by your peers