Quick, easy steps to log in and start banking online with ease

To login to internet banking, you need the login id which is the same as your 9-digit Customer ID (mentioned on the welcome letter and printed on your cheque book), along with your login password.

You can also obtain your Customer ID by sending an SMS CUSTID to 5676782.

New users can generate a password online by using the ‘First time user option’. You can generate the login password using your debit card 4-digit ATM Pin and your registered mobile number that is available to you.

If you have not applied for a Debit Card, a printed password will be delivered to you by courier.

While submitting the form at the branch, register your mobile number for Internet Banking (Netsecure), in case it's not registered. (This 2nd factor authentication ensures that you enjoy an additional security layer for all your important online transactions like fund transfer, bill payment, mobile recharge etc.)

You can also register your mobile number for Internet Banking by visiting your nearest Axis Bank ATM. (Refer steps below for more information).

Axis Bank shall send you the passwords by mail.

Post receiving the passwords log in to Internet Banking.

You will see a message asking you to register for Netsecure (2nd factor authentication

Choose the mode you want to opt.

Enter your mobile number and Submit. (Please enter the same mobile number that you have registered earlier for Internet Banking).

If you see a message asking you to register for Netsecure (2nd factor authentication) then follow the steps below:

Click on register for Netsecure on the post login page.

Choose the mode you want to opt.

Enter your mobile number and Submit.

Your registration is now complete.

In case while entering the mobile no. you get the message "Mobile no. not registered or does not match" then register your mobile number for Internet Banking by visiting your nearest Axis Bank ATM (Refer steps below for more information).

Explore two-factor authentication with Netsecure

To register for NETSECURE with SMS, you must first ensure that your mobile number is registered with the Bank.

If you currently receive SMS Alerts from us on your mobile, it means that your mobile number is registered with the Bank. If not, please visit your nearest Axis Bank ATM or Branch to register your mobile number.

Once you have ensured that your mobile number is registered with us, log in to Axis Bank Internet Banking and choose "NETSECURE with SMS" option on the registration page. Your NETSECURE registration is now complete.

You are entering wrong activation code or your activation code has expired. Incase the activation code has expired, you can retry app registration with a new serial no. in the app. The activation code will be valid for 15 minutes.

Your Verification SMS was not successfully sent. Please check your SIM Card validity and ensure that the verification sms is sent successfully before proceeding to the next step in the app registration.

Incase of Token Verification failure for reasons other than above, please retry to register with a new serial no. on the app after some time. You can click on the top right menu button of the app and click “Get New S/N” for the new serial no.

Ensure enhanced online security with Adaptive Authentication

Axis Bank has introduced an enhanced security feature for all customers registered for NETSECURE (2 Factor Authentication) with SMS.

You can set answers to any 3 questions of your choice as a one-time exercise.

These answers will be known only to you and will be used for verification from time to time.

This simple step for verification with these questions will secure your online account from fraudsters even if they gain access to your login credentials through other means like phishing, vishing, etc.

In case you forget answers set earlier, you may reset using

Usual Device: The device that is already used to set or verify questions

What do you mean by usual device?

Usual device is the device through which you have logged in to Internet Banking to set or verify your questions and answers.

Example: You logged in from your Home PC, set answers to 3 questions and confirmed it with OTP(one time password), then this becomes your usual device for Internet Banking. If you also login to Internet Banking through your office PC later, you will be prompted to answer a question.Once you answer correctly, this device also becomes your usual device for Internet Banking. As you bank online with your most used devices, these become your usual devices and thus questions are not prompted for verification when you login using any of these devices.

Please Note: You will get a success message that your questions and answers have been reset on the Internet Banking screen. An alert for the successful reset of questions will be sent to your registered mobile number. Now you can set new questions on your next login to Internet Banking.

How can I reset questions and answers through the ATM?

Step 1: Visit an ATM and insert your debit card
Step 2: Select 'Registration' menu on the right side of the ATM screen
Step 3: Select 'Reset Questions'
Step 4: Enter the mobile number for verification/ Re-enter the mobile number
Step 5: Select 'Confirm and Proceed'

Please Note: You will get a success message on the ATM screen that your questions and answers have been reset. An alert for the successful reset of questions will be sent to your registered mobile number. Now you can set new questions on your next login to Internet Banking

How can I reset questions and answers through the branch?

ou can reset your questions through Branches in 3 simple steps

Step 1: Visit Axis Bank branch and provide a written request for reset of questions
Step 2: Branch will raise an SR for this request
Step 3: The questions will be reset in a TAT of 1 day

It may also be the case, that you do not have access to an Axis Bank ATM or your usual device.

In such a situation, you may visit the branch to reset your answers.

The TAT for reset of answers through the branch is 1 day.

Get your Customer ID

Your Customer ID is mentioned on the welcome letter and cheque book that is mailed to you post your account opening.
You can also SMS CUSTID <account-number> to 5676782 from your registered mobile number to get your Customer ID*.
Example:
CUSTID 913XXXXXXXXXXXX

* SMS charges as specified by your operator will apply for the SMS requests sent by you.

Disclaimer

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This is to inform you that by clicking on the hyper-link/ok, you will be accessing a website operated by a third paty namely Apollo Munich Such links are provided only for the Client and Axis Bank does not control or endorse such websites, and is not responsible for their content. The use of such websites and would take precedence over the terms and conditions of usage of www.axisbank.com in case of conflict between them . any actions taken or obligations created voluntarily by the person(s) accessing such websites shall be directly between such persons and the owner of such websites and Axis Bank shall not be responsible directly or indirectly for such actions so taken. Thank you for visiting www.axisbank.com

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At your request, you are being redirected to a third party site. Please read and agree with the disclaimer before proceeding further.

This is to inform you that by clicking on the hyper-link/ok, you will be accessing a website operated by a third party namely Dining Delights.Such links are provided only for the convenience of the Client and Axis Bank does not control or endorse such websites, and is not responsible for their contents. The use of such websites would be subject to the terms and conditions of usage as stipulated in such websites and would take precedence over the terms and conditions of usage of www.axisbank.com in case of conflict between them. Any actions taken or obligations created voluntarily by the person(s) accessing such web sites shall be directly between such person and the owner of such websites and Axis Bank shall not be responsible directly or indirectly for such action so taken. Thank you for visiting www.axisbank.com

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