How to manage the unexpected happenings

I have a hotel boutique 4 bedrooms only.It is easy to run and things almost every day drop in its place.But sometimes, the unexpected happen like: Electircity go off, water do not run, but only happen for hours once in while.

I ask my forum how to manage this kind of situations.

I usually inform guests what is going on, and explaine to them, this is a small city with beautiful landscapes but with problems of third world cities.Guests sometimes understands, others demand services as First World order.

Point out to guests to inform you straight away of any problems or breakages and not to wait to the end of their stay. This only puts pressure on us to repair and fix in a rush before the next guests arrive.

We sometimes have the occasion when you turn a tap on and there is no water only to find workmen outside digging up the road. We are never forewarned and they always seem to time it as guests are preparing for a shower in the morning or wanting to clean up after a day on the beach. We went through almost a day and a half when the entire town was cut off due to a major leak that was being repaired.

You can do nothing than immediately inform guests, tell them what you know and put out bottled water for them to use. The main thing is to keep your guest informed, so if you have a social network set up as we do with townspeople, we quite often get advised when someone in the know manages to post something useful on what the cause is and how long it will take.

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