Catalina Oancea

said
28 days ago

Your phone is probably being provisioned with the firmware version 8.7.5.35. Are you sure your provider does not require your phone to have version 8.7.5.35? I would suggest that you first contact your VOIP provider and ask them to check your phone and provision the correct version.

If you have access to the web interface as admin you can disable firmware provisioning to manually upgrade the firmware version but note that this might affect the functionaility of the phone with your provider. This can be done under Advanced -> Update -> change the "Update Policy" to "Never Update, load settings only". See more information here: http://wiki.snom.com/wiki/index.php/Settings/update_policy

S

Sign Ups

said
28 days ago

It sounds like that is exactly the issue.

As far as I know, I am the admin, but it won't let me change the auto-provisioning settings.

Is there a special way to access the web interface as the admin?

As I say, this all started from the phone firmware becoming corrupt and me following the instructions on the Wiki to TFTP that version of the FW to it as a rescue operation. It specified using that specific FW version, but makes no mention of this auto-provisioning loop!

C

Catalina Oancea

said
28 days ago

Yes you are admin but the setting has been provisioned as read-only so it seems you cannot change it.

Does domain "pack-net" seem related to your provider? When you recovered the firmware you did as well a factory reset of the phone, which enabled the default provisioning method which redirects to this provider. This provider provisions the firmware version which is causing the loop.

S

Sign Ups

said
28 days ago

I bought the phones secondhand. They have been working fine for ages and only just developed this issue.

It does look like the phone is somehow locked to that other provider. This is something that has only occurred after the TFTP recovery - very annoying.

Do you know which VoIP provider I should contact to resolve this? pack-net or my current provider, voipfone?

C

Catalina Oancea

said
28 days ago

Answer

I have converted this entry to a ticket because I will require some non-public information to assist you further. I will reply to you in the ticket shortly.