ITSM Tools, it’s not me, it’s you! - blog post

Sally Bogg, winner of Business Role Model of the Year in the 2018 Women in IT Awards, offers her insights on breaking the cycle of ITSM tool frustration. Head of end-user services at Leeds Beckett University, Sally is Chair of the UCISA’s Support Services Group and holds the award for Inspirational Leader 2017 from the IT Service & Support Awards. Blog here