CQC Quality and Risk Profile

What is the role of the Clinical Quality Commission
(CQC)?

The CQC monitors, inspects and regulates
health and social care services; it’s the equivalent of Ofsted for
education services. The CQC inspect healthcare providers at regular
intervals to ensure that the service provided is:

South East Coast Ambulance Service was
inspected June and July 2019, a final
inspection report was published in August 2019
which rated the
Trust as Good overall. There
are four ratings that the CQC
can give a trust - Inadequate, Requires Improvement, Good, or
Outstanding.

Our rating is determined by the standards of
our clinical practice and patient care, the processes around our
decision-making, our core business systems, how well our policies
and procedures are put in to practice and how we address areas of
concern.

This information is gathered by the
CQC inspection team through staff focus groups, senior manager
interviews, stations visits, hospital visits, and feedback from
staff and patients.