I've taken my Sheltie to Broadway animal hospital twice. After the first time I swore I would never go back, but had to when I couldn't get her in anywhere else and she was scratching so bad that she cut her eye.\n\nThe first time I found out that this vet does not allow the owners to handle their pets. For the type of breed of dog that I have this was absolutely devastating.... I've never had this happen at a vet before. They handled her poorly and with little concern for how she was feeling or how uncomfortable she was during the visit. The lobby was cramped and crowded and my appointment wasn't on time. The doctor spent more time chit chatting with me than checking on my dog.\n\nThe second trip was in the spring of 2011. The doctor recommended a benadryl shot and sold me on $60 of plain food to eliminate the chance that my dog hadn't developed an allergy to the food that she had been eating for 3 years. Later on I called my dogs old vet to see what their thoughts were and they said that I should have never given the breed a benadryl shot because they can have horrible reactions to it. They told me that over the counter pills would have worked just as well and would not have been nearly as dangerous. As it relates to the food....they suggested using cooked rice (much much cheaper). Lastly, they said that allergy outbreaks were occurring in the area from the high pollen levels, so it was likely that and there was no way it could be the food. \n\nAll-in-all, I felt like the doctor was upselling me on stuff I didn't necessarily need. I have since found another vet in the Chicago area and will not be going back to Broadway.

0

by mpcleaver at Citysearch
November 18, 20111Broadway Animal Hospital

Bad Experience

★☆☆☆☆

I've taken my Sheltie to Broadway animal hospital twice. After the first time I swore I would never go back, but had to when I couldn't get her in anywhere else and she was scratching so bad that she cut her eye.\n\nThe first time I found out that this vet does not allow the owners to handle their pets. For the type of breed of dog that I have this was absolutely devastating.... I've never had this happen at a vet before. They handled her poorly and with little concern for how she was feeling or how uncomfortable she was during the visit. The lobby was cramped and crowded and my appointment wasn't on time. The doctor spent more time chit chatting with me than checking on my dog.\n\nThe second trip was in the spring of 2011. The doctor recommended a benadryl shot and sold me on $60 of plain food to eliminate the chance that my dog hadn't developed an allergy to the food that she had been eating for 3 years. Later on I called my dogs old vet to see what their thoughts were and they said that I should have never given the breed a benadryl shot because they can have horrible reactions to it. They told me that over the counter pills would have worked just as well and would not have been nearly as dangerous. As it relates to the food....they suggested using cooked rice (much much cheaper). Lastly, they said that allergy outbreaks were occurring in the area from the high pollen levels, so it was likely that and there was no way it could be the food. \n\nAll-in-all, I felt like the doctor was upselling me on stuff I didn't necessarily need. I have since found another vet in the Chicago area and will not be going back to Broadway.

I've taken my Sheltie to Broadway animal hospital twice. After the first time I swore I would never go back, but had to when I couldn't get her in anywhere else and she was scratching so bad that she cut her eye.\n\nThe first time I found out that this vet does not allow the owners to handle their pets. For the type of breed of dog that I have this was absolutely devastating.... I've never had this happen at a vet before. They handled her poorly and with little concern for how she was feeling or how uncomfortable she was during the visit. The lobby was cramped and crowded and my appointment wasn't on time. The doctor spent more time chit chatting with me than checking on my dog.\n\nThe second trip was in the spring of 2011. The doctor recommended a benadryl shot and sold me on $60 of plain food to eliminate the chance that my dog hadn't developed an allergy to the food that she had been eating for 3 years. Later on I called my dogs old vet to see what their thoughts were and they said that I should have never given the breed a benadryl shot because they can have horrible reactions to it. They told me that over the counter pills would have worked just as well and would not have been nearly as dangerous. As it relates to the food....they suggested using cooked rice (much much cheaper). Lastly, they said that allergy outbreaks were occurring in the area from the high pollen levels, so it was likely that and there was no way it could be the food. \n\nAll-in-all, I felt like the doctor was upselling me on stuff I didn't necessarily need. I have since found another vet in the Chicago area and will not be going back to Broadway.

0

by mpcleaver at Citysearch
November 18, 20111Broadway Animal Hospital

Bad Experience

★☆☆☆☆

I've taken my Sheltie to Broadway animal hospital twice. After the first time I swore I would never go back, but had to when I couldn't get her in anywhere else and she was scratching so bad that she cut her eye.\n\nThe first time I found out that this vet does not allow the owners to handle their pets. For the type of breed of dog that I have this was absolutely devastating.... I've never had this happen at a vet before. They handled her poorly and with little concern for how she was feeling or how uncomfortable she was during the visit. The lobby was cramped and crowded and my appointment wasn't on time. The doctor spent more time chit chatting with me than checking on my dog.\n\nThe second trip was in the spring of 2011. The doctor recommended a benadryl shot and sold me on $60 of plain food to eliminate the chance that my dog hadn't developed an allergy to the food that she had been eating for 3 years. Later on I called my dogs old vet to see what their thoughts were and they said that I should have never given the breed a benadryl shot because they can have horrible reactions to it. They told me that over the counter pills would have worked just as well and would not have been nearly as dangerous. As it relates to the food....they suggested using cooked rice (much much cheaper). Lastly, they said that allergy outbreaks were occurring in the area from the high pollen levels, so it was likely that and there was no way it could be the food. \n\nAll-in-all, I felt like the doctor was upselling me on stuff I didn't necessarily need. I have since found another vet in the Chicago area and will not be going back to Broadway.

In January, 2010 I took my 3 1/2 month old puppy for his booster shots. What a horrible experience. Dr. Hauk walked into the exam room and encouraged my puppy to jump up to greet him, then scolded him and proceeded to teach me what to do so the puppy would not jump on people in the future.\r\n\r\nThen the puppy started nipping as puppies do. I lightly tapped him on the snout and said firmly ""No bite"" as Dr. Hauk had instructed me to do at our last visit. Apparently forgetting that advice, Dr. Hauk said he would show me what to do to stop the puppy from biting. He grabbed his snout roughly, shouted at him not to bite and pushed him to the ground, while my 9 year old daughter watched in horror. The puppy started to yelp and peed all over himself he was so afraid. ""Don't worry"" Dr. Hauk said. ""He's just having a temper tantrum."" NO HE WASN'T. He was petrified.\r\n\r\nMind you, the last visit to the vet was uneventful. The puppy was not afraid, licked contentedly, cooperated fully and was his sweet, easy going, good natured self. After the ""no biting"" lesson, the puppy shook with fear and had his tail tucked so far under him it was practically invisible.\r\n\r\nNow, I'm not a dog expert, but I am certain that aggressively grabbing a puppy by the snout, forcing him to the ground, shouting at him and scaring him so badly he urinates all over himself is not the way to teach a teething puppy not to nip.\r\n\r\nWe will not be back.

0

by KathyBL at Citysearch
March 27, 20101Broadway Animal Hospital

Worst experience ever

★☆☆☆☆

In January, 2010 I took my 3 1/2 month old puppy for his booster shots. What a horrible experience. Dr. Hauk walked into the exam room and encouraged my puppy to jump up to greet him, then scolded him and proceeded to teach me what to do so the puppy would not jump on people in the future.\r\n\r\nThen the puppy started nipping as puppies do. I lightly tapped him on the snout and said firmly ""No bite"" as Dr. Hauk had instructed me to do at our last visit. Apparently forgetting that advice, Dr. Hauk said he would show me what to do to stop the puppy from biting. He grabbed his snout roughly, shouted at him not to bite and pushed him to the ground, while my 9 year old daughter watched in horror. The puppy started to yelp and peed all over himself he was so afraid. ""Don't worry"" Dr. Hauk said. ""He's just having a temper tantrum."" NO HE WASN'T. He was petrified.\r\n\r\nMind you, the last visit to the vet was uneventful. The puppy was not afraid, licked contentedly, cooperated fully and was his sweet, easy going, good natured self. After the ""no biting"" lesson, the puppy shook with fear and had his tail tucked so far under him it was practically invisible.\r\n\r\nNow, I'm not a dog expert, but I am certain that aggressively grabbing a puppy by the snout, forcing him to the ground, shouting at him and scaring him so badly he urinates all over himself is not the way to teach a teething puppy not to nip.\r\n\r\nWe will not be back.

I moved from Chicago to rural North Florida about 1.5 years ago. One of the things I miss the most is Dr. Kaz and the Broadway Animal Hospital. Dr. Kaz was always wonderful with my animals, but was also very kind to me when one of my cats was critically ill (he saved her, BTW) and then again when she died about 5 years later. I miss his hospital greatly.

2

by yedith at Citysearch
March 28, 20085Broadway Animal Hospital

One of the things I miss the most about Chicago

★★★★★

I moved from Chicago to rural North Florida about 1.5 years ago. One of the things I miss the most is Dr. Kaz and the Broadway Animal Hospital. Dr. Kaz was always wonderful with my animals, but was also very kind to me when one of my cats was critically ill (he saved her, BTW) and then again when she died about 5 years later. I miss his hospital greatly.

First off, no one has ever been rude or snotty to me. The Doctors are great and caring to my lab puppy. I feel like I always get mixed messages from the different doctors and the staff concerning proper care for my dog.\r\nUpon my first visit, I inquired about prices of neutering. I subsequently got 4 different prices quoted me after the whole process was done months later. I was never told my dog needed not eat or drink before his neutering. I inquired that morning because I had my suspicions. I always talk to different lab tech on the phone. I left and no one gave any instructions. Just got a piece of paper, and paid. He also got his dew claw removed and I was given no direction on care. I was told the doc would call later. Dr. Kaz did but rushed the phone call and I didn't get to ask all my questions. \r\nI had to come in 2 days later because of complications with wet bandages. I was told to keep his bandage on his foot dry. Easier said than done when there is 4-6 inches of snow and ice outside. Dr Kaz didn't understand how his FOOT would get wet if I kept him on a leash. The techs were saying they would re bandage his foot and make something to keep his foot dry. The Doc said I was done and should leave. I told him the techs were going to rebandage his foot. He said the dogs wound was fine 2 days after the surgery and I should listen to him and not the techs. I couldn't get him to understand that a bandage might help keep his foot dry. He hesitantly agreed just as the techs came back in to re bandage him. \r\nI came in 2 weeks later to get his stitches from his foot and neuter taken out. The doc on that day pushed some anti biotic on me for the wound on his foot. Just in case because it looked bad. \r\nEvery time I go, some one has to come in let me know after 10 minutes of waiting confused, that I am free to go because they just walk out with no aftercare direction and leave me hanging. \r\nBroadway is cheap though. I called around.

1

by dpshaffe at Citysearch
January 19, 20083Broadway Animal Hospital

Cheap prices and friendly staff, but lack of clear care direction

★★★☆☆

First off, no one has ever been rude or snotty to me. The Doctors are great and caring to my lab puppy. I feel like I always get mixed messages from the different doctors and the staff concerning proper care for my dog.\r\nUpon my first visit, I inquired about prices of neutering. I subsequently got 4 different prices quoted me after the whole process was done months later. I was never told my dog needed not eat or drink before his neutering. I inquired that morning because I had my suspicions. I always talk to different lab tech on the phone. I left and no one gave any instructions. Just got a piece of paper, and paid. He also got his dew claw removed and I was given no direction on care. I was told the doc would call later. Dr. Kaz did but rushed the phone call and I didn't get to ask all my questions. \r\nI had to come in 2 days later because of complications with wet bandages. I was told to keep his bandage on his foot dry. Easier said than done when there is 4-6 inches of snow and ice outside. Dr Kaz didn't understand how his FOOT would get wet if I kept him on a leash. The techs were saying they would re bandage his foot and make something to keep his foot dry. The Doc said I was done and should leave. I told him the techs were going to rebandage his foot. He said the dogs wound was fine 2 days after the surgery and I should listen to him and not the techs. I couldn't get him to understand that a bandage might help keep his foot dry. He hesitantly agreed just as the techs came back in to re bandage him. \r\nI came in 2 weeks later to get his stitches from his foot and neuter taken out. The doc on that day pushed some anti biotic on me for the wound on his foot. Just in case because it looked bad. \r\nEvery time I go, some one has to come in let me know after 10 minutes of waiting confused, that I am free to go because they just walk out with no aftercare direction and leave me hanging. \r\nBroadway is cheap though. I called around.

I agree somewhat with the last posting. The vets, especially Dr. Kas, are great. Very caring, calm, and knowledgeable. Their staff, however, leave something to be desired. A few months ago I made an appointment for my dog to have a dental cleaning. I asked if she would need to have any labwork done before she came in for the procedure and was told no by the girl I talked to on the phone. Of course, when my husband went to drop our dog off for the procedure, we were told they could not do it that day because she had to have labwork done first. That meant we had to make a whole new appointment, rearrange our schedules for another day, cancel our I-go car, etc. Dr. Kas apologized profusely when we told him what happened, but it's still extremely inconvenient. We also had our dog microchipped, and when they registered her information a lot of it was incorrect. Today we had to take our dog in for stitches after she cut her foot at the beach. When I called to see if we could bring her in today, I was trying to explain what happened to the guy on the phone so they would know what to expect. He abruptly cut me off by saying ""I'm not a doctor. Our only open appointment is in 15 minutes."" When we arrived, we had to wait 15 minutes for anyone to even acknowledge us, even though they were all standing around chatting. The techs I've encountered were nice, contrary to the last opinion, but they don't do a very good job of telling you what's going on. They'll come in, look at your pet, then leave you in the exam room for 15 minutes, wondering what's happening. In short, the doctors are great, but since you have to deal with the staff so much and they deal with you directly, it's hard to know if that's worth it. I'd take our dog to Uptown Animal Hospital, but Broadway is within walking distance. The good thing is that Broadway is reasonably priced - we used to live downtown and went to Gold Coast Animal Hospital, where we paid 50% more for everything.

2

by cis829 at Citysearch
September 01, 20074Broadway Animal Hospital

Good doctors, poor staff

★★★★☆

I agree somewhat with the last posting. The vets, especially Dr. Kas, are great. Very caring, calm, and knowledgeable. Their staff, however, leave something to be desired. A few months ago I made an appointment for my dog to have a dental cleaning. I asked if she would need to have any labwork done before she came in for the procedure and was told no by the girl I talked to on the phone. Of course, when my husband went to drop our dog off for the procedure, we were told they could not do it that day because she had to have labwork done first. That meant we had to make a whole new appointment, rearrange our schedules for another day, cancel our I-go car, etc. Dr. Kas apologized profusely when we told him what happened, but it's still extremely inconvenient. We also had our dog microchipped, and when they registered her information a lot of it was incorrect. Today we had to take our dog in for stitches after she cut her foot at the beach. When I called to see if we could bring her in today, I was trying to explain what happened to the guy on the phone so they would know what to expect. He abruptly cut me off by saying ""I'm not a doctor. Our only open appointment is in 15 minutes."" When we arrived, we had to wait 15 minutes for anyone to even acknowledge us, even though they were all standing around chatting. The techs I've encountered were nice, contrary to the last opinion, but they don't do a very good job of telling you what's going on. They'll come in, look at your pet, then leave you in the exam room for 15 minutes, wondering what's happening. In short, the doctors are great, but since you have to deal with the staff so much and they deal with you directly, it's hard to know if that's worth it. I'd take our dog to Uptown Animal Hospital, but Broadway is within walking distance. The good thing is that Broadway is reasonably priced - we used to live downtown and went to Gold Coast Animal Hospital, where we paid 50% more for everything.

I have never been treated so rudly in my life. The woman taking samples from my dog had no clue to what she was doing and missed his vain. She was too busy talking about her lunch too give me a second thought.\r\nThen she told me my dogs stools were fine I almost walked out, They are Horrible women.\r\nThe short haired woman at the front desk was even more horrible as I tried to make small talk while waiting for the so called professionals to give me my dogs medication, scoffed at me as I dared to ask her a question.\r\nThe staff is rude and nasty. I would never go there again . I do have to say however the Doctors are kind but if they want to stay in busniess they should fire the hacks who deal with the public.

1

by denniseick at Citysearch
March 24, 20073Broadway Animal Hospital

The horrible service of the good Doctors

★★★☆☆

I have never been treated so rudly in my life. The woman taking samples from my dog had no clue to what she was doing and missed his vain. She was too busy talking about her lunch too give me a second thought.\r\nThen she told me my dogs stools were fine I almost walked out, They are Horrible women.\r\nThe short haired woman at the front desk was even more horrible as I tried to make small talk while waiting for the so called professionals to give me my dogs medication, scoffed at me as I dared to ask her a question.\r\nThe staff is rude and nasty. I would never go there again . I do have to say however the Doctors are kind but if they want to stay in busniess they should fire the hacks who deal with the public.

dr kas is the best , most caring vet i have ever known...he just recently did a marvelous job with our cat bugsy...he stays around the clock...calls everyday to inform us ..and calls to follow up personally with the animals progress...he is truely skilled in veterinary care and has the love and compassion of his patients like no other ......i will never go anywhere eles..i will always recommend him and always trust his advise...my cat bugsy holds a special poster to say, ""dr kas saved my life!"" ....when you truely love your pet as a family member as we do, you can only go somewhere you would take yourself as an animal....i would pay forever...just to be sure my baby was cared for with the heart felt best and that is with dr kas...and the marvelous staff at broadway animal hospital in chicago...

2

by cmd031064 at Citysearch
February 10, 20075Broadway Animal Hospital

best vet in chicago

★★★★★

dr kas is the best , most caring vet i have ever known...he just recently did a marvelous job with our cat bugsy...he stays around the clock...calls everyday to inform us ..and calls to follow up personally with the animals progress...he is truely skilled in veterinary care and has the love and compassion of his patients like no other ......i will never go anywhere eles..i will always recommend him and always trust his advise...my cat bugsy holds a special poster to say, ""dr kas saved my life!"" ....when you truely love your pet as a family member as we do, you can only go somewhere you would take yourself as an animal....i would pay forever...just to be sure my baby was cared for with the heart felt best and that is with dr kas...and the marvelous staff at broadway animal hospital in chicago...

Pros: very conveniently located even if you dont live near by...great hrs..24 care available if needed....just the best!

I normally go to McKillips Animal Hospital so I'm basing this review on my experience with McKillips. The reason I didn't use McKillpis this time was because they are closed on Thursday afternoons day my pet needed attention.\n\nMy dog is prone to getting cysts so I know what to expect ... all my pet needed was to have it's cyct lanced and stiched and then some meds prescribed .... McKillips usually charges me $150 ... Broadyway Animal Hospital stuck me to the tune of $245.00\n\nNever again!\n

2

by chgosfs at Citysearch
May 25, 20064Broadway Animal Hospital

Nice Vet - Really High Prices

★★★★☆

I normally go to McKillips Animal Hospital so I'm basing this review on my experience with McKillips. The reason I didn't use McKillpis this time was because they are closed on Thursday afternoons day my pet needed attention.\n\nMy dog is prone to getting cysts so I know what to expect ... all my pet needed was to have it's cyct lanced and stiched and then some meds prescribed .... McKillips usually charges me $150 ... Broadyway Animal Hospital stuck me to the tune of $245.00\n\nNever again!\n

Don't miss the chance to deal with a compassionate staff. Dr Kaz has seen us through the passing of two beloved bets and done so with grace, understanding and empathy. He is equally skilled with dogs and cats and loves the Labs!

2

by brian_mroczek at Citysearch
May 16, 20065Broadway Animal Hospital

What a great place!

★★★★★

Don't miss the chance to deal with a compassionate staff. Dr Kaz has seen us through the passing of two beloved bets and done so with grace, understanding and empathy. He is equally skilled with dogs and cats and loves the Labs!

I don't think I've ever met another vet (and I've taken my animals to several over the years) who loves animals as much as Dr. Kas. My puppy absolutely adores him and gets so excited to see him even though he hates getting the shots! Dr. Kas is very knowledgable, kind, and really cares for the animals. I wouldn't take my puppy anywhere else. His staff is also great.

2

by kraymond001 at Citysearch
April 19, 20065Broadway Animal Hospital

Dr. Kas Loves Animals!

★★★★★

I don't think I've ever met another vet (and I've taken my animals to several over the years) who loves animals as much as Dr. Kas. My puppy absolutely adores him and gets so excited to see him even though he hates getting the shots! Dr. Kas is very knowledgable, kind, and really cares for the animals. I wouldn't take my puppy anywhere else. His staff is also great.

Great office...Easy Parking....Best Vet in Chicago...He calls and follows up personally\nto make sure your pet is ok after treatments...Even though he has plenty of staff that can do that for him...I wouldn't trust anyone else with our Sammy

2

by bedunk at Citysearch
January 10, 20065Broadway Animal Hospital

Sammy says Thanks

★★★★★

Great office...Easy Parking....Best Vet in Chicago...He calls and follows up personally\nto make sure your pet is ok after treatments...Even though he has plenty of staff that can do that for him...I wouldn't trust anyone else with our Sammy