Case Managment FAQ

Frequently Asked Questions

Once you are enrolled in our program you are eligible for case management, advocacy, financial assistance and our referral services. Since your enrollment in the program is voluntary, you can discontinue services at any time.

Contact BCAP at 303.444.6121 to request case management services. Once we get your request, someone from the Case Management team will call you back within 48 hours. Be sure to bring your photo ID, proof of income, insurance card and HIV verification to your intake appointment, if you have them.

When filling out a Request for Care Services, you indicate that you are HIV positive. You will be asked some basic questions including information on how to best reach you. You will be asked how you want us to identify ourselves when we call you back to schedule an intake appointment (e.g., Can we say BCAP? Should we just mention our first name?). Our phone calls come from a restricted, untraceable phone number. We guarantee your confidentiality and privacy from the very beginning.

There is a program in Colorado called the Insurance Assistance Program that can assist with insurance premiums, co-pays and medication. The AIDS Drug Assistance Program can assist you with HIV and other related medications. Contact the case management team at 303.444.6121 for assistance.

No. We may recommend you kick the habit but if don’t want to or are not ready, we’re still here to help. In order to effectively help you, we do ask that not come into BCAP when you are under the influence of drugs or alcohol.

In order to receive case management services you must provide proof of residence in Boulder, Broomfield, Gilpin or Clear Creek County. Area housing is expensive. Although BCAP has limited housing services, there are waiting lists for these programs.