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Very nice

We used a hotel coupon from one of those interstate coupon books to stay here after visiting Longwood Gardens. I was somewhat apprehensive since I have had a few "not so good" experiences with Days Inn in the past. This hotel and conference center is very large and includes a full restaurant. Looks like it may have been built in the 1970s or 1980s but has been well maintained. I like the cozy charm of the exterior. The room was newly decorated and well appointed. The bed was extremely comfortable. The entire place is quiet and pleasant. The only snag was when I wanted to use the room phone to make toll free calls and couldn't. The young lady on duty at the front desk didn't understand why and could never correct the problem. She said she was contacting a colleague then her manager but nothing ever was resolved. (I'm certain there was some type of block on the room lines and needed to be unblocked for toll free calling but she didn't seem to know about that. I've had this same issue in one or two hotels before.) But otherwise the stay was very good. There is no complimentary breakfast but the restaurant offers a $5.95 breakfast buffet. We didn't eat there so I can't comment on that. I would definitely stay here again.More

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Stayed: May 2012, travelled as a couple

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Ask Member98 about Quality Inn & Suites

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

Management response:Responded 12 July 2012

Thank you for taking the time to tell us about your stay

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC

We left the Microtel and spent the rest of our vacation here at the Days Hotel Suites and Conference Center. AWESOME HOTEL. It's name does not do it justice. It should be called a Crown Plaza Hotel or Marriott.The hotel is so much nicer than where we were staying when we first arrived to West Chester. The hotel is only a few bucks more than the Microtel but it is sooooooo much better for only $10 more a night. I highly recomemed this hotel. "If only they had an indoor pool"

Room Tip: Choose the suites if they are available.

Stayed: April 2012, travelled with family

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Ask Mark G about Quality Inn & Suites

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

Management response:Responded 28 June 2012

Thank you for your lovely compliments. We meet and serve thousands of customers each month. We feel very honored to have you take the time to compliment us on what we do right.

Please come and visit us again.

Report response as inappropriateThank you. We appreciate your input.

This response is the subjective opinion of the management representative and not of TripAdvisor LLC

Hotel didn't have our reservation even though I had the paper work to show I had prepaid. Desk clerk said she would take care of it. She didn't so we had a very hard time at check out the next morning. My husband said the breakfast was terrible. The bathroom was dirty. The hotel was a throw back from the '50s.

Stayed: April 2012, travelled as a couple

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Ask DawnCMa about Quality Inn & Suites

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

I am sorry that you did not enjoy your experience with us. Based on research the reservation was made through Hotwire and not at the hotel direct. Upon arrival Hotwire had not yet forwarded the information to the hotel which is why we did not have it in our system. The front desk agent checked the guest in on good faith that we would receive the reservation from Hotwire which we did. At check out a receipt was provided showing that no room charges were applied to the guest credit card.

With regards to the condition of the bathroom and breakfast we will address those issues immediately with the appropriate department managers.

Our hotel was built in 1975 and was purchased by the current owners in March 2011. We have successfully completed the major phase of our renovation and feel very proud to be a part of Wyndham family of hotels and to be awarded 3 stars by AAA.

Thank you for your comments we appreciate you taking the time to bring your issues to our attention.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC

Our room (a king) was standard sized, clean and adequate. It had a high backed stuffed chair in the room but in a corner with no light and you couldn't see the TV from it so it was mostly useless except for reading during the day. There is no complimentary breakfast but the hotel has a restaurant and they have a breakfast buffet or you can order off the menu. Either choice was reasonably priced. The waiters & waitress were very accommodating and let us mix and match items on the menu without charging us for extras. The food was nicely prepared and good.

There was big crowd on Saturday night but there was no excessive noise. Our room was in the back section away from the highway. It was near the banquet area but again, we weren't disturbed by noise.

The hotel is right off the highway and it is a bit death defying to get in and out of it but there is a left turn opening to cross the highway if you are coming in from the center of town.

Room Tip: Ask for a room in the back wings, away from the highway side.

Stayed: March 2012, travelled as a couple

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Ask HoldenKathy about Quality Inn & Suites

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

Management response:Responded 28 June 2012

Thank you for your review. We certainly look forward to serving you again. We are located on a state route and the county dictates the traffic patter. You will not be able to make a left turn from our hotel or from any business on the northbound or southbound side of 202. Same as it is in most towns.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC

What a great stay. Driving through to our next destination we had to pull off the road to rest. Stopping in West Chester the first hotel we saw was the Days. We are not completely familiar with the brand but gave it a shot. What fun. We checked in early and at first were not greeted with an immediate response to get a room and were asked to sit and have a cup of coffee until they could locate a room that was ready. The manager, Bonnie, stopped and sat with us and started a conversation. She asked if she could help and why we were waiting. The restaurant was not open yet but she was able to get us some fruit and crackers to hold us over. We had a great conversation and actually were happy to have had the opportunity to meet. All so meet Bonnie when you stay.

Stayed: December 2011, travelled as a couple

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Ask with held w about Quality Inn & Suites

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC