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Description

This position is responsible for assisting the Call Center Manager with supervision of the staff and ensuring a smooth and efficient daily workflow. Assist in all daily operations of the Call Center; handle customer service issues as needed. In the absence of the Manager, assume responsibility for daily Call Center operations. Must know all daily operating procedures, including opening and closing procedures, office security, and daily financial reporting

Responsibilities

Assist Manager in training Call Center staff

Work with Call Center Manager to create call scripts

Assist with management of telephone sales campaign plan and with meeting sales goals

Assign leads to callers

Responsible for checking accuracy of orders

Prepare daily sales reports to be submitted with orders to be processed