The ZenMate Core VPN for Mac OS X doesn't connect/work. What should I do?

Please note that the Desktop Client will not open like a usual program. Instead, it will go directly to the menu bar close to the internet and battery icon. Here are some general workarounds you could try in case you experience issues with the VPN client for Mac.

Make sure that you are using the latest version of the ZenMate VPN

Restart the client

Restart the computer

Log out of the Client and log in againSimilar to a restart of a device or a connection, a new login refreshes ZenMate and fixes minor issues.

Reconnect your device.Disconnect your device from the internet and reconnect again. Please do this by simply disable and re-enable WiFi.

Check for local network restrictionsZenMate does not work properly behind some web filters or other Proxies/VPNs. If you are using ZenMate e.g. at your workplace or school, it might be that they have a general filter. Try again while connected to another unrestricted network to test if this is the cause of your troubles.

1. Open spotlight (Press cmd⌘ + space)2. Type "terminal" and press enter. This will open a terminal window. 3. Download this file https://macos-update.s3.amazonaws.com/reset.sh (called reset.sh)4. Drag and drop the file into the terminal window and press enter.

This will reset the client into its initial state. Now restart the client and log in again.