Most of the homeless folks who come to the restaurant want to pay for their own coffee, and then get the free refills offered after that.

“They don’t want to be treated like the homeless one, they want to be a regular customer.”

Pagdunzolan explains that he’s told them that as long as there are no issues that bother other customers – such as being loud – they’re welcome to stay as long as they want. He says they’ve been good, wanting to return the favour.

The kindness has inspired other customers at A&W. A selection of toques were brought in that the restaurant could distribute. Someone saw one of the homeless people drawing, so the customer brought in colouring materials to donate.

Pagdunzolan said he’s spoken to staff about making sure the homeless customers are treated like anyone else, that their perspective is considered.

“Would there be someone to help us (if we were in that situation)?” he asks. “It’s good to help others.”