American’s Pilot Scheduling Error Might Cost the Airline $10 Million

Associated Press

- Dec 05, 2017 8:00 am

Skift Take

Poor American Airlines. Its public relations team spent much of last week chasing its tail over an issue that never should have become public. Yes, the technical error might cost American an extra $10 million to fix. But for a corporation this big, that’s not much money.

— Brian Sumers

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A prominent airline analyst says American Airlines will pay about $10 million to fix the pilot-scheduling mix-up that left thousands of unstaffed flights around Christmas.