Job Description:
JOB ADVERTISEMENT
Under general supervision, the Tax Technician II is responsible for the more complex, technical duties. This includes, but is not limited to, issuing permits to new businesses by mail and in person; handling the full range of account maintenance duties, working delinquencies; conducting taxpayer interviews which may involve complicated situations and utilize basic explorative questioning. Other responsibilities might consist of carrying out additional compliance procedures such as issuing use tax exemption certificates, and rotational reception duties. It also encompasses basic knowledge in tax law and departmental policy. Specific workload is based on the volume of walk-in traffic and mail applications. In some cases, workload may be based on job assignment or other duties. Under close supervision, the Tax Technician I performs the less difficult and complex technical work and is responsible for basic compliance and support functions. This includes, but is not limited to, applying laws, rules and policies relating to the Board of Equalization’s programs; performing account maintenance duties, including the filing and pulling of taxpayer records and account files; accessing taxpayer information via a video terminal and/or modifying account information as necessary; and processing of the incoming and outgoing mail which may include money payments and handling of sensitive and confidential material. Meeting the training requirements for this position may require overnight travel for one or more days. More than one position may be available. The position requires the incumbent to be fingerprinted.
The incumbent will receive an additional $100.00 per month pay differential. All applicants will be considered; however, SROA/Surplus will be given priority.
As part of the application process for this position, please complete the statement of qualification questions which are listed below. The statement of qualifications must be submitted with your application and your response should be no longer than 3 pages. Applications submitted without a completed questionnaire will not receive further consideration for this position.
Experience –
• Describe your experience using a personal computer with various programs that use spreadsheets, word processing, and data entry.
• Describe your customer service experience
• Describe your experience with general office tasks
Knowledge -
• Describe your knowledge of Board of Equalization’s Programs.