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38 Reviews

Playa Canek was everything I hoped it would be - set right on the stunning white sands and aquamarine waters of Tulum; friendly and helpful staff who go out of their way to assist you (eg. When the local ATMs aren't working); my garden room was simply stunning with comfy bed, cle…

Everything is stated as is on the website. We had one night of no AC but they fixed it before the next night. Valentino was amazing at giving us recommendations to places near by. Check the direct website for cheaper pricing; we made that mistake and could have had a 15% discount…

We loved Playa Canek. Perfect location close to many restaurants and bars. The restaurant there is delicious for breakfast and lunch! The front desk staff is very helpful with recommending places to eat and activities to do. The beach is beautiful and they have an assortment of l…

We had a great stay at Playa Canek! Will definitely recommend to our friends. The spot is on a great part of the beach, and is small and intimate. Service is great and everyone was helpful and kind. Good food and drinks, too! :)

My stay at Playa Canek couldn't have been more perfect!! The rooms where clean and the staff was very friendly and helpful. There's a delicious restaurant located in the front of the property. My boyfriend and I ate breakfast there every morning. I loved the location. We walked t…

The beach was wonderful and the location is close to many restaurants and other resorts. The level of service here was lacking compared to similar resorts on the same stretch of beach. The rooms/amenities/bar were less than what we expected and we had some difficulties with chec…

Response from Uala Maria:

Dear Guest,
We would like to thank you for your preference and for choosing our Hotel in your visit to the magical city of Tulum.
We would also like to thank the suggestions to improve our service, because it encourages us to continue developing aimed to welcome tourists from around the world.
We look forward for your visit the next time you come to this paradise on Earth in México, we will be more than honored to host you again soon.
¡Hasta pronto!

Hosted by Uala Maria

Tulum, Mexico · Joined in May 2014

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291 Reviews

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1 Reference

I'm from Hawai and currently living in Tulum, in the Mayan Riviera, with my son Canek.
We have just open Playa Canek last May and it's meant to be a melting pot of my many travels among North America, Central America, Africa and the country that I settle down, México.
It's a co…

Languages:English, Español

Response rate:40%

Response time:a few days or more

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