Dear Guest, Thank you for your review, Our records show that you booked into one of our 5 bed Female dorms which in turn specifies that you do not get a room key, unless obviously otherwise you have fully booked one of our 2, 4, 8 or 10 bed rooms as a private then the key will be given. Security is paramount within our establishment so thus the reasons why we also have a Front door key entry system, 24hr CCTV, Staff on front reception and Free security lockers on offer. Kind regards PJ Quinlan