Member

Member

A friend of a friend offered to sell me a pair of her old glasses. I don't remember the style number but they have the Cs in crystals except a few of the crystals fell out and she lost them. Will Chanel repair the glasses or is their policy only for the bags?

Where your BOSS at ?

You have to send them Luxxotica.. I don't think they replace the crystals though.. You need to send them the receipt as well.. There are a few threads on this already. I started one myself Here is the 800 for luxxotica 1-800-343-5594. Good luck

Member

Member

My friend has similar sunglasses (maybe the same!). They're the ones with the crystals on the front part of the glasses.
Hers fell out too, and Chanel repaired them for her... I think for free if I remember correctly. But they took FOREVER. They told her 2 days and it was a week! But when she got them back the crystals looked perfect again. So yes, there is a repair policy for glasses.

Too Obsessed...

Member

^^You can take them to a store like Fantas-eyes or Sunglass Hut or other retailer that sells Luxxotica sunglasses. I had to have a lens replaced in my mother of pearl logo ones and they were able to fix them for me. I had originally purchased them at my Nordstrom's but the Sunglass Hut I went to was able to fix them for me. Come to think of it, Nordie's sunglass department was the place that recommended that I go upstairs to the sunglass place to have the lens replaced. No receipt was needed by the way, but I did have to pay about $25 for the repair.

New Member

I literally bought a brand new pair of Chanel Sunglasses 5114B (Brown) two days ago and one of the Swarovski crystals fell out. I went back to the retailer and they told me that all sales are final and there is nothing they can do! Can anyone tell me what I should do? And is this even suppose to happen with Chanel sunglasses that have crystals in them?

Member

The crystals sometimes do fall out of the glasses and also earrings. What retailer did you purchase from b/c I know places like Nordstrom, Saks, NM all send them back for repair. I would talk to the manager of the store and force the issue. After that, you'd have to contact Luxotica, which I believe is the company that supplies the Chanel glasses.

Member

That's not right since you've only had them for two days. They should at least be able to exchange them for another pair! I would go back and speak to the manager, first politely and if he or she is unreasonable, speak an octave or two higher so other customers in the store can hear you. The longer you wait the harder it will be to get resolution as they can use the timeline in their favor, saying you weren't careful with the glasses. So return to the store post haste!