VisitorSIM service ended on 07.09.2018.

Dear customer,

It has been a pleasure to be your data provider in Slovenia since 2015. Unfortunately, VisitorSIM service ended on 07.09.2018.

Best Regards,VisitorSIM team

What is VisitorSIM?

VisitorSIM is a prepaid mobile Internet SIM card that provides fast and easy access to
the Internet on your notebook or tablet computer, as well as through on your mobile
phone. It comes with no monthly subscription fee, and is designed for all those
customers who just need to access mobile Internet here and there, and who would
like to pay as they go.

What are the advantages of the VisitorSIM plan?

No subscription fee or lock-in.Pay as you go.Anonymity.Comes with 10 GB of mobile Internet data allowance.

Can I use data transfer on other networks?

The VisitorSIM card allows packet data transfer in A1 Slovenia network, data
allowances can be used up only in A1 Slovenia network.

Can I use voice service and SMS/MMS?

You can, but you have to top up your account first. Receiving and transmitting calls
and messages in Slovenia are enabled.

How can I check my remaining balance?

You can check the balance on your prepaid account by calling the Interactive Voice
Response system at 448, or using the USSD call by entering the string *448#.

What payment methods are available on the online store?

Is it possible to cancel my VisitorSIM card order or get a refund for my order?

Once you complete the order, we can’t cancel any orders or provide any refunds or for any reason.

I haven't received an order conformation email.

Order conformation emails are sent automatically. Please let us know if you haven’t received yours after 24 hours.

Is it possible to change delivery date or other relevant information after ordering the VisitorSIM card?

Once order is completed our system doesn’t permit any changes to be made.

Is there any delivery fee?

All orders will be charged a fixed 1,2 EUR fee for processing and delivery.

Can you deliver on the holidays?

No.

Can you deliver to any other countries?

No, we only deliver within Slovenia.

What do I need to pick up the VisitorSIM at the airport?

You will need to present one of the official ID documents and signature.

Where at the Airport can I pick up my VisitorSIM?

VisitorSIM will be waiting on your name, as you come out of arrivals on the left in caffe Avioncek.

VisitorSIM service ended on 07.09.2018.

Dear customer,

It has been a pleasure to be your data provider since 2015. Unfortunately, VisitorSIM service ended on 07.09.2018.

Best Regards,VisitorSIM team

Dear Cable Connect,

It has been a pleasure to be your customer since 2015. Cable Connect has always offered great deals and solid service. Unfortunately, at this time I will need to discontinue service for the foreseeable future. The membership number is associated with this account is KZ90067. My family and I are relocating overseas and cannot make use of the great service offered at Cable Connect. As our move is imminent, please confirm the cancellation and any final fees to be processed via email: MEdwards12@gmail.com.

Dear Cable Connect,

It has been a pleasure to be your customer since 2015. Cable Connect has always offered great deals and solid service. Unfortunately, at this time I will need to discontinue service for the foreseeable future. The membership number is associated with this account is KZ90067. My family and I are relocating overseas and cannot make use of the great service offered at Cable Connect. As our move is imminent, please confirm the cancellation and any final fees to be processed via email: MEdwards12@gmail.com.

test

Your package will remain at the post office located in the airport for 7 days after your designated delivery date. You can pick up the package within the specified time frame.

How can I make calls or send text messages on my VisitorSIM card?

To make calls or send text messages you must have sufficient credit on your prepaid VisitorSIM account.

What are the methods of topping up my VisitorSIM prepaid account?

You can top up your prepaid account in one of ways described below:

1. Using a Top Up Voucher, i.e. A1 SIMPL voucher, which are available at numerous points of sale, gas stations, and ATMs across Slovenia. You enter the activation code and thereby top up your prepaid account using:

b. USSD call: enter the number in the format *448*XXXXXXXXXXXXXX#, whereby the Xs represent the 14-digit number from the voucher, and press the call button.

2 By using the POLNI service which allows A1’s customers on subscription and prepaid plans to top up the credit of a VisitorSIM prepaid account. More information on the POLNI service is available at A1’s points of sale, on www.a1.si, and at 040 40 40 40.

3.Online using a credit card. Visit the website www.a1.si/topup and select the method of electronic topping up, and follow the instructions

How do I check the balance of my VisitorSIM prepaid account?

If the top up of your VISITOR SIM prepaid account was successful, your new balance will reflect the amount of the top up. You can check the balance on your prepaid account by calling the Interactive Voice Response system at 448, or using the USSD call by entering the string *448#.

You can also check the balance of your prepaid account, as well as the remaining data allowance, and the date of account expiration on the website http://visitorsim.a1.si/

How to purchase new data allowance?

Purchasing data allowance for the VisitorSIM plan is automatic every time the previous allowance expires or is used up, and there are sufficient funds available on the account. If the funds on the prepaid account are insufficient, data allowance will not be purchased, and further use of mobile Internet in A1 network will be disabled. It will only be possible to purchase more data allowance after topping up the balance on the prepaid account. In this case data allowance is purchased automatically.

The current prices for data allowances and services on the VisitorSIM plan are available on the website http://visitorsim.a1.si/.

What is the validity of my prepaid account?

After 90 days since the last top up of at least €5 a 180-day period begins when the prepaid account and any balance on it are frozen, and during this time the customer cannot access active services. During this period the customer can top up their VisitorSIM prepaid account at any time, thereby reactivating all VisitorSIM services. In the event that more than 270 days pass since the last top up of the VisitorSIM prepaid account, the VisitorSIM account, and the accompanying SIM card will be permanently and irrevocably suspended and deleted, while any potential credit that might have been on the account will be irreversibly deleted.

The VisitorSIM SIM plan customer may at any time stop using VisitorSIM services. In this case any credit on the VisitorSIM prepaid account is irrevocably deleted, and cannot be transferred to another prepaid account. By stopping using VisitorSIM services the customer also loses the right to use the assigned personal mobile number on the VisitorSIM plan.

Where can I complain regarding issues with my VisitorSIM service?

Complaints regarding prepaid accounts, top up cards, and credit on prepaid accounts are handled by the Customer Service. You can lodge a complaint by calling 040 40 40 40 or by writing to A1 Slovenija d.d., Šmartinska cesta 134b, Ljubljana. It must contain the customer’s personal data including address, telephone number they can be reached at, the number of the mobile phone in question, and other details that A1 Slovenija, d.d. requires for processing the complaint.

The customer may at any time stop using prepaid services. In this event they lose the right to their assigned telephone number, and the credit on their account is wiped out. In the event A1 finds that the SIM card is in use in a mobile phone, which was stolen, abused, or technologically modified, it may block such use.

Additional information on VISITOR SIM services, the operation of VISITOR SIM, and the Special Terms and Conditions for Providing Prepaid Services are available at www.a1.si or by calling 040 40 40 40.

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