As well as insisting Australian airlines provide fixed financial compensation to travellers who have flights delayed or cancelled, Australian consumer group Choice has set up a special site where travellers can complain.

Choice’s research has found over 39% of consumers making a travel related complaint found it too much of a hassle and 11% didn’t know how to make a complaint, a spokesman said.

“In light of our research findings, and to remove the hassle from complaining directly to the airlines, we are launching a website called complane.com.au. The site allows consumers to complain directly to Qantas, Jetstar, Virgin or Tiger about a flight delay or cancellation.

“Last year, the Bureau of Infrastructure, Transport and Regional Economics found an average of 1-in-10 flights didn’t take off on time, with Jetstar Australia’s worst performer with only 76.2 per cent of flights leaving on time.
“Even though so many of their flights don’t leave on time, Jetstar doesn’t offer passengers any standardised compensation,” the spokesman added.