Mocktest

While planning to meet the guest what are the important points to be ensured?

A: Check special requests

B: Assess required resources

C: Identify organizational requirement and protocol

D: All of these

h

Q2:

Which of the following is important while re-preparing to meet guests?

A: Escalate problems and issues

B: Complete checklist

C: Payment Details

D: Both A & B

h

Q3:

What are the points to be followed while Engaging with customers for assessing service quality requirements?

A: Understanding target customers and their needs

B: Frequently organizing customer events and feedback sessions

C: Receiving regular feedbacks from guests on services

D: All of these

h

BFSI Sample Question Paper

Q1:

Card limit is the amount the cardholder can make purchases for

A: In a day

B: In a week

C: In a month

D: In a year

h

Q2:

In the western countries there are consumer associations which

A: Exploit consumer interests

B: Neglect consumer interests

C: Protect consumer interests

D: Protect wholesaler / retail interests

h

Q3:

Persuasive skill is built by the recovery agent

A: On establishing a good rapport with the banker

B: On establishing a good rapport with the debtor

C: On establishing a bad rapport with the debtor

D: On establishing a bad rapport with the banker

h

LSC Sample Question Paper

Q1:

While planning to meet the guest what are the important points to be ensured?

A: User name

B: Password

C: User-name & Password

D: Unique Identification Code

h

Q2:

What is compulsorily printed on the invoice for customers having credit limits?

A: Bank Account Number

B: Customer Account Number

C: Customer Material Number

D: Bank IFSC Code

h

Q3:

Which Information is mandatory for booking any consignment?

A: Lorry Capacity

B: Lorry Number

C: Delivery Challan

D: Shipping Address

h

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About Globsyn Skills

Globsyn – a global outlook firm with deep domain competencies in Skills, Education and Technology, has formed Globsyn Skills Development (P) Limited, a ‘not-only-for-profit’, Social Enterprise, in equity partnership with the National Skill Development Corporation (NSDC) with an ambitious mission of grooming 1 million youth in the next 10 years.