Delivery Information

All orders
are usually shipped within 1 to 3 business days from the day of purchase and
payment received. Shipping charges are added to the order before checkout.

Orders are
usually delivered with 5 to 7 business days anywhere in India and within 7 to
10 business days across the world.

Customers
can track their order/package by the tracking number provided and sent to them
via email.

We dispatch
our orders via:

Blue Dart

National delivery
takes place by Blue Dart within 2 to 4 working days. If the delivery is for a
place that is not in the network of Blue Dart, delivery will take by Speed Post
depending on the destination.

FedEx

All
international orders are dispatched via FedEx. Delivery time for FedEx is
between 5 to 7 business days.

Once the
order has been dispatched, an email is sent out to you informing you the
dispatch details and the tracking number. You can track your consignment by
visiting either our website or the individual courier website.

We do not
guarantee the time limit of delivery. Delays might occur due to customs, flight
delays and other situations like change in courier services/company.

In case
the package is returned due to incorrect address provided by the customer and
multiple failed delivery attempts, we will get in touch either by calling or
sending an email to confirm order and redelivery. In such cases, the customer
will have to bear the shipping charges once again.

Custom
charges, if any, will be borne by the customer.

Force Majeure

For the purpose of
this Agreement, an “Event of Force Majeure” means any circumstance not within
the reasonable control of the Party affected, but only if and to the extent
that (i) such circumstance, despite the exercise of reasonable diligence and
the observance of Good Utility Practice, cannot be, or be caused to be,
prevented, avoided or removed by such Party, and (ii) such circumstance
materially and adversely affects the ability of the Party to perform its
obligations under this Agreement, and such Party has taken all reasonable
precautions, due care and reasonable alternative measures in order to avoid the
effect of such event on the Party’s ability to perform its obligations under
this Agreement and to mitigate the consequences thereof.

Instances of Force Majeure

Subject to the
provisions of clause 1.1, Events of Force Majeure shall include, but not be
limited to:

explosion,
accident, breakage of a plant or equipment, structural collapse, or
chemical contamination (other than resulting from an act of war, terrorism
or sabotage), caused by a person not being the affected Party or one of
its contractors or subcontractors or any of their respective employees or
agents;

to the
extent that they do not involve [country] or take place outside of
[country], acts of war (whether declared or undeclared), invasion,
acts of terrorists, blockade, embargo, riot, public disorder, violent
demonstrations, insurrection, rebellion, civil commotion and sabotage;

strikes,
lockouts, work stoppage, labor disputes, and such other industrial action
by workers related to or in response to the terms and conditions of
employment of those workers or others with whom they are affiliated save,
when such event is directly related to, or in direct response to any
employment policy or practice (with respect to wages or otherwise) of the
party whose workers resort to such action;

in
relation to the Concessionaire, non-performance by a counter-party to a
contract relating to the Concessionaire’s Business by reason of an event
or circumstance that would constitute a Natural Force Majeure Event under
this Agreement; and

(b) the
following Political Force Majeure Events:

to the
extent they take place in [yourcountry], acts of
terrorists, blockade, embargo, riot, public disorder, violent
demonstrations, insurrection, rebellion, civil commotion and sabotage;

to the
extent that they are politically motivated, strikes, lockouts, work
stoppages, labor disputes, or such other industrial action by workers,
save in relation to the Concessionaire, when such event is directly
related to, or in direct response to any employment policy or practice
(with respect to wages or otherwise) of the Concessionaire;

failure
or inability of the Concessionaire to obtain or renew any Consent, on
terms and conditions as favorable in all material respects as those
contained in the original Consent relating to the Concessionaire’s
Business (other than due to a breach by the Concessionaire of any of such
terms and conditions);

any
action or failure to act without justifiable cause by any Competent
Authority, other than a court or tribunal(including any action or failure
to act without justifiable cause by any duly authorized agent of any Competent
Authority, other than a court or tribunal);

expropriation
or compulsory acquisition of the whole or any material part of the
Concessionaire’s System or Investor’s shares in the Concessionaire, except
where such appropriation or compulsory acquisition is on account of
contravention of law by the Concessionaire or by the Investor;

any
legal prohibition on the Concessionaire’s ability to conduct the
Concessionaire’s Business, including passing of a statute, decree,
regulation or order by a Competent Authority prohibiting the
Concessionaire from conducting the Concessionaire’s Business, other than
as a result of the Concessionaire’s failure to comply with the law or any
order, Consent, rule, regulation or other legislative or judicial
instrument passed by a Competent Authority;

in
relation to the Concessionaire, non-performance by a counter-party under a
contract relating to the Concessionaire’s Business by reason of an event
or circumstance that would constitute a Political Force Majeure Event
under this Agreement, provided that breakdown of plant or equipment
(unless itself caused by an Event of Force Majeure), or unavailability of
funds, shall not constitute an Event of Force Majeure.

The above
conditions will not be applicable in case we inform the customer beforehand
about the high possibility of damages or misplacement of a package, in case the
recipient’s country is involved in internal conflicts like war, discord or
riots. If the customer still asks to ship the package, Rudraksha Rudralife will
not be liable for any damages or loss of package and no refunds will be due.