Rena R. writes:

To whom it may concern,

I would like to compliment one of your empolyee his name is Shaun Mobley # 61581. I think he is an asset to your company, we are seniors traveling with Southwest from Seattle to Atlanta to get a connecting flight to Ft.Lauderdale Florida. We missed our flight and we were getting the run around from the Southwest attendant, we were so frustrated when I saw Shawn, and I asked if he could help us get to our train, and he was so kind to take us to our train, then take us to a Southwest attendant where we got our boarding passes. If it was not for Shawn Mobley we could have missed our next flight. My husband and I would like to thank Mr. Mobley from the bottom of our heart for being so helpful to us. I think he is truly an extra ordinary gentleman. I think he truly deserves an award.