I use the individual laundry detergent pacs, suitable for HE machines. More often than not, the pacs don't fully disintegrate meaning a gob of detergent sits at the bottom of the rubber sealing the door or a gob gets stuck to one of the items being washed, and they have to be re-washed. I have tried different detergent and washing smaller loads, but the problem remains, thus likely a washer issue. The washer also sometimes "freezes" and has to be unplugged from the wall to re-set. Bought new.

I purchased my whirlpool duet washer and dryer less than two years ago and I already have had it repaired over 12 times and spend over $300 dollars at the laundry mat because of this ineffective inefficient washer machine and at some time the company needs to just admit the product is ineffective and either replace the defective equipment or provide a reimbursement for the purchase price. I'm highly upset about this and every time a repair man comes out he diagnosis a new issue! Never buy this product!

Two months after the one-year warranty expired multiple electrical components on this needed to be replaced. Two months after that it is in a complete meltdown and we refuse to put more money into it. Whirlpool seems to take shortcuts in their research and development.

On previous versions of this model, the drain catch filter was easy to get to through a lower panel door (a few screws and you were there). Now, you have to remove the top panel, control panel, part of the door seal and the entire front panel. What took 5 minutes now takes a costly repair technician. If you have dogs/pets with lots of shedded hair, do not buy.