"Clean & Consistent"

5

12/11/2018

I've traveled to LaPorte on business about six to eight nights a month for the past three months, and I find myself returning to the Best Western Plus each time. Staff is stable, friendly, and noticeably attentive to the needs of their guests. I've had the opportunity to stay in many different rooms - they have three or four different floor plans across the hotel. All rooms are clean, well maintained, have comfortable beds, and feature basically the same furnishings and amenities - the in-room experience is very consistent from stay to stay, which gives it a feeling of "home" when I'm there. WiFi works well - I've had issues a couple times when staying on the third floor, but their tech support company was able to resolve those issues. In all my visits, I've only had to report a maintenance issue once...and that was simply to "Draino" the tub - which was fixed when I returned to the room. And, I've yet to see a single bug inside the walls of the hotel! Overall, I'm proud to call Best Western Plus my home away from home in LaPorte!

Another great year staying at the LaPorte Best Western for a music event. If you're just there for business or a family vacation know that they have great staff/management who truly want to make the stay perfect. The hotel is fine as is, but Best Western would do well to invest in some remodeling of common areas, but the rooms are well maintained, comfy beds, etc. so really no complaints. Food in the restaurant is quite good too!

WONDERFULLaPorte, Manager at Best Western Plus Laporte Hotel & Conference Center, responded to this review
Thank you for your kind review. I am very glad that you enjoyed everything. We really take pride in making each guest have a memorable experience. That's why we are even more excited about our upcoming renovations to make the experience even better. We look forward to seeing you again in the future!

"Clean and very quiet"

4

Emptynesters50613, Cedar Falls, Iowa
26/10/2018

Our room was clean and very, very quiet which was so nice. The bed was comfortable but not the most comfortable we have slept on. The elevator was a little scary as it was old and 'landed' and 'opened' hard. There was definitely interesting architecture all around. Unfortunately, through no fault of the hotel, we can't really rate the breakfast as the morning we were there, they had a problem in the kitchen so breakfast was very limited.

WONDERFULLaPorte, Manager at Best Western Plus Laporte Hotel & Conference Center, responded to this review
I am very glad that you enjoyed your stay. I am, however, sorry that you did not get a chance to enjoy our full breakfast buffet as it normally is. We appreciate your understanding. Thank you so much for your feedback & for your business. We hope to see you back again soon. Until then, Happy Travels!

"LOUD Party ALL NIGHT LONG"

1

22/10/2018

Hotel was hosting a billard tournament...nice for them, bad for me. Noise ALL NIGHT LONG. When I complained, the desk said "didn't we warn you when you checked in?" As if, as long as they warned me they were covered. A quiet night for sleep - clearly more than you can expect at this location!

WONDERFULLaPorte, Manager at Best Western Plus Laporte Hotel & Conference Center, responded to this review
I apologize that we did not exceed your expectations. We normally do not rent to non-tournament guests during their event since some of our hotel policies are temporarily lifted to accommodate for it. I did see that we had a few guests that were not with the Pool Tournament, such as yourself, and I truly apologize that you had to experience a stay during this time. I know that it must have been a shock and could cause disruption to your stay. We do not normally operate under the conditions that you saw during your time here. We have several events throughout the year that rent the entire hotel for their event such as this one. If you are ever in need of a future stay we would truly appreciate the opportunity to serve you under normal conditions. Thank you for your feedback & your business.

"Comfortable Stay"

4

21/10/2018

Very convenient location. Friendly staff and clean rooms. Breakfast was adequate Will definitely stay again for future stays in Laporte. The hotel has a restaurant that I would like to try out next time.

WONDERFULLaPorte, Manager at Best Western Plus Laporte Hotel & Conference Center, responded to this review
We are very glad that you enjoyed our hotel! Your feedback is appreciated as well as your business. We look forward to seeing you in the future if you travels bring you this way again.

"Excellent stay!"

5

29/09/2018

Breakfast was great, the beds were absolutely comfortable, we had zero issues with anything in our room. Mom, who is a senior, did mention that the toilets were a little low, but that still wasn't any issue. The property is suppose to begin remodeling renovations starting the end of this year, and I am very excited to see what comes from it! All the staff are friendly, check in and check out was speedy, and we overall just enjoyed our vacation. Very much wanted to take the bed home because it was that comfortable...

WONDERFULLaPorte, Manager at Best Western Plus Laporte Hotel & Conference Center, responded to this review
We appreciate your feedback! We are very excited about the upcoming renovations as well. We strive to exceed all guest expectations and were happy that we were able to do that during your stay. We hope to see you in the future!

"Great Staff, Hotel needs a facelift, but more than fine for weekend stays"

3

TorontoOntMel, Toronto, Canada
14/09/2018

The room needs to be a bit brighter. Currently dark and very drab.The staff were very friendly and helpful. The restaurant breakfast was very good. especially the cheesy eggs :-)Overall this is a good weekend stay. Great people in this area.

WONDERFULLaPorte, Manager at Best Western Plus Laporte Hotel & Conference Center, responded to this review
I am very glad that you enjoyed your stay! We always aim for 5 stars and I believe that with our upcoming renovation you will love it even more. I hope that we will have another opportunity to serve you in the future. Until then, Happy Travels!

"The staff!!!"

5

10/09/2018

I have spent about 10 weeks at the Best Western in Laporte this year. Being away from home that much takes a toll. Thanks to Crystal and Patricia, it feels a little more like home. They are always waiting at the front desk with a smile, and are truly what makes this business tick. (Best Western, if you're listening, they are the epitome of brand ambassadors).

WONDERFULLaPorte, Manager at Best Western Plus Laporte Hotel & Conference Center, responded to this review
Thank you so much for your kind review. I am so glad to hear that some of our staff members were able to make your stay special. We truly appreciate your business & feedback. We look forward to assisting you in the future.

"Business trip"

5

lattimerdave, LaPorte, Indiana
06/09/2018

Great stay. Nice rooms, clean and comfortable. Indoor outdoor pool is very nice. Staff is super friendly and courteous. Free hot breakfast in the morning is great. Try the Asian Zing chicken wings at the restaurant and they were awesome. One of my favorite hotels to stay at.

WONDERFULLaPorte, Manager at Best Western Plus Laporte Hotel & Conference Center, responded to this review
We truly appreciate your kind review & are are so glad that you had a wonderful trip. I hope that the rest of your travels go well. We look forward to seeing you again in the future!

"The people"

5

stephypeeler, LaPorte, Indiana
27/08/2018

I always enjoy staying at Best Western. The beds are comfy and the food is great. What makes the visit is the staff. The front desk ladies and the managers are always there to help with anything. Wonderful customer service. Patricia and Crystal are always amazing!

WONDERFULLaPorte, Manager at Best Western Plus Laporte Hotel & Conference Center, responded to this review
Thank you for your kind feedback. We will be sure to pass it along to our staff members. We look forward to seeing you in the future.

"Slightly dated building but nice stay"

3

20/08/2018

Pool is really nice arcade room fitness room great for kids! The restaurant has good food with really good nightly dinner specials. Bar is also nice for a drink after a long day. Staff is nice and helpful.

WONDERFULLaPorte, Manager at Best Western Plus Laporte Hotel & Conference Center, responded to this review
I'm glad that you enjoyed everything. I am also happy to let you know that we have many planned improvements for our hotel in the coming year to make your stay even better. We will be undergoing guest room renovations & updated to our public spaces & breakfast area. I hope that you will have a chance to see it in the future. Thank you for providing us with your feedback & for your business. Until we see you again, Happy Travels!

"Worked for us"

4

stillheron, Boston, Massachusetts
07/08/2018

We stayed here while driving across country. The room was clean and comfortable. The staff were friendly. The only odd thing was how warm and humid some inside parts of the hotel were -- maybe due to the pool? Our room was fine; AC worked with no problems, things were clean and orderly. Breakfast was pretty typical for free breakfasts -- perfectly acceptable. I wouldn't have a problem staying here again.

WONDERFULLaPorte, Manager at Best Western Plus Laporte Hotel & Conference Center, responded to this review
We hope that the rest of your trip across the country was safe & beautiful! Thank you so much for staying with us & for your kind review. I hope that if your travels bring you this way again that we have the pleasure of assisting you. We value your business!

"Very nice service"

4

Elizabeth A, Ramsey, United States
07/08/2018

Excellent service as I had reserved a room over the phone for my mother who was traveling with my daughters. The staff was very accommodating & took my payment & welcomed my family without any hiccups. They enjoyed the room, the pool and the complimentary breakfast. The only negative they reported was the bar at the entrance with patrons that were using "colorful" language. They avoided the entrance because of this. Everything else was great thought.

WONDERFULLaPorte, Manager at Best Western Plus Laporte Hotel & Conference Center, responded to this review
I am very glad to hear that you had a wonderful time! Thank you so much for staying with us and for taking the time to review our hotel. I am very sorry that you had to encounter other guests that were not being respectful of their surroundings. I will have our staff be attentive to ensure that others are behaving appropriately while around other guests.

"The sticky hotel"

1

iamsote, Elgin, Illinois
06/08/2018

They greet you with a smile, granted if you smile first. The wall all around you are sticky. Dirty dirty and gets worst. Travel into a new dimensions as you seenk into the most uncomfortable matress ever. Who needs a pool when the bathtub water in your room wont go down. I think my best experience was check out. Wa th over priced.

WONDERFULLaPorte, Manager at Best Western Plus Laporte Hotel & Conference Center, responded to this review
I want to assure you that your review will not get lost in another dimension & I want to apologize for not providing an out of this world experience for you. We take all feedback very seriously, so I will have our maintenance crew look into why the bed was uncomfortable. We do live in a very humid part of the country which may have contributed to the "sticky" feeling you are referring to. Our staff perform routine deep cleaning of the hotel public areas and our guest rooms, but regardless I will look into this as well to ensure that all is as it should be. Please know that we will use your feedback to improve. I truly hope that you will give us another opportunity to serve you in the future. Until then, Safe & Happy Travels.

"Worst stay!! Waste of money!"

1

jessybbj527, Indianapolis, Indiana
30/07/2018

My husband and I stayed for 3 nights. This is the worst hotel we have ever stayed in. The shower would not drain. The bathroom always had a funny smell. The jacuzzi is a joke! Water was like warm and there was crud and yucky caked dirt all around the inside! The water looked contaminated! The hotel is definitely worn down. The pool walls are filthy. The floor is filthy.They have a lot of amenities that make it seem like it's a great stay. Don't be fooled!! This was supposed to be my birthday weekend getaway and it was terrible!

WONDERFULLaPorte, Manager at Best Western Plus Laporte Hotel & Conference Center, responded to this review
We apologize for not exceeding your expectations. We try to make every guest's stay wonderful and memorable. We truly hope that you will give us another opportunity to serve you. Again, as mentioned in our response to your google review as well, I have already passed along your feedback to our staff member so that we may remedy the issues that you mentioned.

"Relaxing"

5

29/07/2018

Front desk was very nice and accommodating to our late check in. Room was clean and bed was super comfortable. We had dinner in the restaurant and the food was delicious. Made a stressful day a lot better.

WONDERFULLaPorte, Manager at Best Western Plus Laporte Hotel & Conference Center, responded to this review
I am very glad that we were able to help ease your stress during your stay! Thank you for your kind review. We look forward to seeing you in the future if you are ever in our area.

"Would NOT Stay Again"

1

Michelle L, Las Vegas, Nevada
27/07/2018

Check in was horrendous! I gave my name with spelling, my id and showed my points membership and the front desk clerk still couldn't get it right. I should have left then. The lobby was clean but the furniture looks old. The walk to the elevator was hot because the hallways are not air conditioned. The room itself is dated. I asked for a room by the elevator, I was placed at the end of the hot corridor. The lighting in the room is very dim. The worst part was I was given a room that hadn't been cleaned. The bed was made but the tub area still had someones liquid soap. There was something furry in a bag under the night stand, and the coffeemaker was out on a table with a dirty rag and a cup in it. The chair to the desk wouldn't move. I did call maintenance and they replaced it. I complained to the front desk and they explained that the cleaning staff was subpar. In their defense they ended up comping my stay. The new room was clean but for me the bed was uncomfortable. Upon check out there was no cart to take my belongings out to the car on. I did ask, and the morning person didn't know where it was nor did she bother to look. so I made three trips in the hot hallway up and down to GET OUT of there. I would not ever stay there again!

WONDERFULLaPorte, Manager at Best Western Plus Laporte Hotel & Conference Center, responded to this review
Again, I am so sorry that you did not enjoy your stay. We sincerely strive to make every guest's stay a great one. We will definitely use your feedback to improve for future guests. I truly hope that we will have another opportunity to serve you in the future.

"Take your family somewhere else"

1

Silva2578, Rolling Prairie, Indiana
26/07/2018

When checking in, I was told the room was more than the price I'd been quoted at booking. I showed them the email that confirmed how much my card would be charged and was told I'd be charged that amount. I was informed that the particular room I'd booked had several problems, such as a non working phone and a non functional sofa. Walked into the room and found it filthy. Stains on the floor, walls, and doors. A used hairnet on the floor. It smelled awful. The AC didn't work. On my way down to the front desk, I discovered they'd charged my card over $50 more than the price quoted to me when booking. I brought up the additional charge to my credit card, and was told it would be changed at checkout, and was given a different room. We took our kids down to the pool area, but were unable to enjoy the pool due to the group of adults sitting at the pool smoking and visibly intoxicated. One was so intoxicated that he had to be helped up and needed help walking. Definitely not something children should be exposed to so we left. This has been the worst hotel stay we have ever stayed at. The atrium area has many men coming from the downstairs bar carrying drinks back and forth to their rooms or they just walk around. Two men stood on the second floor and watched a group of young teenage girls as they played together. Definitely creepy and when brought up to staff, they said that they'd look into it, but I saw the same men doing the same thing multiple times tonight. Take your family elsewhere. Our children have asked to go home so we obliged them. Very disappointing.

WONDERFULLaPorte, Manager at Best Western Plus Laporte Hotel & Conference Center, responded to this review
We apologize that we did not exceed your expectations. We strive to ensure that every guest has a wonderful stay while staying with us. I know that some of the things that you mentioned can be remedied by staff member immediately and that others where caused by other guests. While we can not control what other guests do, we can however work to enforce our policies so that they do not disturb other guests. Please know that we will use your feedback to provide a better stay for you and other guests in the future. We also have full room renovations planned for the future & hope that you will give us another opportunity to serve you.

"Disappointed"

3

Donna B, Dayton, Ohio
22/07/2018

We just spent 3 nights there and was disappointed in a few things for the first time after having stayed there 4 other times over the last few years. It was very clean but the bed had a metal piece sticking out on the right side that I put a big bruise and a inch while in my leg on as I was getting in bed. Rooms need a lot of updates. Not enough outlets to change devices. Not enough lighting in the rooms. Could see good when doing anything at the desk. Room wasn't cleaned out last day so when we got back to our room late there was no towels for showers. Had to go to the desk for them. Loved our trips in the past their but this was disappointing. Thought this hotel didn't allow pets and liked that due to my allergies but there was 3 dogs there and they woke us up barking in the hotel indoor area.

WONDERFULLaPorte, Manager at Best Western Plus Laporte Hotel & Conference Center, responded to this review
Thank you for taking the time to leave a candid review of our location. We appreciate you letting us know how we can improve for our guests. I will bring these items to the attention to our maintenance & housekeeping department so that we may improve & prevent these from happening to another guest. We hope that we will have another opportunity to serve you in the future. We appreciate your long loyalty with staying with us & hope that we continue the relationship. Thank you again.

"Shake my head "

1

20/07/2018

I stay at hotels all around America & this one was one to complain about.
Hallways hot, sweating bringing luggage to my room. The WiFi was not operable & at check in it was completely ignored. My bed had a crescent/ banana shape to it that didn't allow me to get comfortable & sleep. The ac unit for the room was behind a wall and it wasn't till 5:30 in the am the room was at a comfortable temperature. However the stained smelly comforter didn't help either. It was sheet comforter sheet. Don't order the wings at the bar downstairs, at least not on 75¢ Wing night. The biscuits & gravy the next morning was a meal for the trash; absolute leftover slurry. Upon check out I made it known that this was the “worst night sleep I've ever had!” But I wasn't early enough there was already another older couple at the desk complaining about their stay. They laughed at my exiting comment & I turned to let them know “that was not a joke!” The hotel clerk asked me for my information so the manager could call & possibly arrange a discount or maybe even a refund, a simple call & apology would have kept me from writing this. I waited all day. Nothing!
Therefore if you're in the area I'd highly consider the travel lodge just next door.

WONDERFULLaPorte, Manager at Best Western Plus Laporte Hotel & Conference Center, responded to this review
We sincerely strive to exceed all guest expectations. We have experienced a very hot summer with feedback such as yours. We are currently in the beginning phases of a renovation which includes work on our roof & AC units. I am so sorry that we were experiencing difficulty during your stay with the AC. We do offer a full breakfast buffet along with guest rooms and we normally receive good feedback regarding the items we serve for breakfast and in our restaurant/bar, so I will bring your comments to the chef to see why they may have received your negative reaction. We sincerely hope that you will give us another opportunity to serve you in the future. and to see all the changes to come.

"Great night's stay"

5

Braffus, Braffus
13/07/2018

My wife and I stayed here last night while traveling through Indiana. We arrived after midnight and the late night desk clerk was wonderful. She got us checked in quickly, was very personable, gave us excellent information and our breakfast passes.
The room was quiet, very large with a great king bed. Mirror and sink are outside of bathroom which helps getting ready. The water was hot with great pressure.
Breakfast is included and is a full breakfast with cereal, fresh fruit, yogurt, donuts, muffins, breads, eggs, sausage, scrambled eggs with ham and cheese, gravy and biscuits, waffles, coffee, juice, etc.
Great nights stay with a very filling breakfast included. We would certainly stay here again!
Jill and Tim Brafford

WONDERFULLaPorte, Manager at Best Western Plus Laporte Hotel & Conference Center, responded to this review
We appreciate your kind & detailed review! I am so glad that our staff member helped make your stay memorable. If you are ever in the area we would love to have you stay with us again. Until then, Safe Travels!
Crystal H.

"Nice quiet stay in Indiana"

5

Frank M, United States
27/05/2018

This Best Western accommodation in LaPorte, IN offers a comfortable, quiet stay in a nice town. It is located away from the traffic on the Indiana Toll Road, so it's quiet. I chose this location purposely for that reason. It is very reasonable in price. Its staff is extremely friendly and courteous. Breakfast in the morning has a variety of foods. This BW allows pets to stay with you as well.

WONDERFULLaPorte, Manager at Best Western Plus Laporte Hotel & Conference Center, responded to this review
Thank you for taking the time to review our hotel. We appreciate your kind words and were so happy to that we were able to provide a pleasant stay for you. We hope that we will get to see you in the future if you are ever in the area.

"WOW"

5

stephypeeler, LaPorte, Indiana
24/05/2018

Talk about a wonderful hotel! So accommodating. The managers were lovely. Patricia and Crystal were just a delight to be around. My expectations were blown away. I stayed in a standard room and still felt like I was pampering myself. Defiantly staying again!

WONDERFULLaPorte, Manager at Best Western Plus Laporte Hotel & Conference Center, responded to this review
Thank you for your kind words. We are so glad that you had a good time & we hope to see you return in the future.

"Avoid this place...."

1

09/05/2018

Initially made a reservation for 3 nights, upon arrival I was told that the reservation was for only two nights. It appears that they run air conditioning in the lobby, bar and dining area. The rest of the hotel was filled with hot stale air including the rooms. When you arrived at your room you had to turn the air conditioning on. My sink and tub both filled with reddish colored water. The tub would not drain. the night staff offered a 20 dollar discount for each night in order to apologize for the water issue and were kind enough to tell me that the room had recently been closed for maintenance. I let her know the maintenance was not complete. Upon checking out, the desk clerk could not explain or understand the rates on the bill. Since my credit card had two pending charges on it, I was looking for an explanation. Instead of signing the check out form I left a note on it requesting a call with an explanation. That was ignored. Since I did not hear back from the hotel, the next day when I got home I called them. Both the assistant manager and general manager were extremely rude. They actually counted 8 consecutive calls that they picked up the phone and hung up on as they counted them. I placed a call to the corporate office to complain but since they are a franchise, there's not much they will do. BEWARE IF YOU STAY AT THIS LOCATION.

WONDERFULLaPorte, Manager at Best Western Plus Laporte Hotel & Conference Center, responded to this review
As we've already stated in your other negative reviews on other sites; I apologize that management was never made aware that you requested a call back. We strive to exceed all guest expectations and I am truly sorry this did not happen for you. However, when a guest becomes verbally abusive towards staff members using curse words and very offensive language that's when we have to terminate a phone call with a guest. We made several attempts to rectify the situation, but when they are not accepted and also met with hostility, anger and unacceptable treatment/comments towards staff members that's when it becomes difficult to help resolve an issue. I believe we offered many solutions and multiple apologies yet they were still not accepted. I am sorry that this was the outcome. For others who may be reading this, I just want you to know the post I'm replying on is not entirely accurate to my encounter with this guest.

"Convenience isn't everything"

2

09/04/2018

This hotel is in dire need of a remodel. While the rooms themselves are decent (bed was fine, room was mostly clean), the hotel in general is run-down, somewhat dirty and just has a dirty, dank feeling. The atrium area is fantastic for socializing, but also needs a complete overhaul.

WONDERFULLaPorte, Manager at Best Western Plus Laporte Hotel & Conference Center, responded to this review
I apologize that we did not exceed your expectations. I am happy, however, to let you know that we have full renovations planned for this Summer Season. We will have a whole new look, new mattresses, vinyl flooring, etc. We truly value your business and hope that you will visit us in the future to experience the new look & feel. Until then, Travel Safely.

"Dated but clean"

4

Lisa H, Eau Claire, United States
28/03/2018

The interior could use a little modernizing but the room was clean, the bed was comfortable, and the staff was friendly. It's a good value for the price. I'd recommend this hotel for travelers even though it's a bit off the tollway.

WONDERFULLaPorte, Manager at Best Western Plus Laporte Hotel & Conference Center, responded to this review
I'm glad that you enjoyed the hotel & I'm also happy to let you know that we will be going through renovations this Summer to make the atmosphere more modern for our guests. We are very excited for everyone to experience it when it is complete. I hope that you will have another opportunity to stay with us in the future! We truly value your business and thank you for your feedback.
Crystal H.
Assistant GM

"Staff Extremely Loud, Furniture Falling Apart in the King Suite"

2

InfrequentTraveler23, Lebanon, Indiana
26/03/2018

Staff cart rattling and making noise at 6AM both Sat & Sun mornings was awful. I think the twin towers probably fell making less racket. I suppose if you are awake by 6AM and not falling out of bed from the noise it could be acceptable. Sleeper sofa was very old and falling apart, even young kids complained about it.

WONDERFULLaPorte, Manager at Best Western Plus Laporte Hotel & Conference Center, responded to this review
I apologize that noise disrupted your stay & that we did not exceed your expectations during your hotel stay. Our housekeeping staff do not start their day until roughly 9am, so I think it may have been noise from other guests that may have woke you. Our goal is to make each guest's stay memorable & comfortable. I will definitely have our maintenance team look into the furniture in our King Suite to ensure that everything is taken care of. Thank you for your candid feedback. We truly appreciate your business and hope that we will have another opportunity to serve you in the future.
Crystal H. Assistant GM

"Stayed in all LaPorte Hotels and found this one to be by far the best"

5

637catherineo, Fort Wayne, United States
20/03/2018

This hotel never disappoints. Problem resolution, when they arise, is immediate and satisfactory. I love staying here with my Grandson and he and I love the indoor/outdoor pool. Great for inclement weather should it arise during our annual 4th of July stay. Sometimes, in Indiana, its just to darn hot to go to the beach on the 4th and this offers a nice alternative after the Parade. I look forward to staying here in my usual patio/atrium room 4th of July 2018, especially since I am bringing a special guest with me to share this family experience. My birth Mother who I have just met from California will be meeting her Grandson and Great Grandson for the first time. We are overjoyed.

WONDERFULLaPorte, Manager at Best Western Plus Laporte Hotel & Conference Center, responded to this review
What an exciting event to look forward to! I wish you a wonderful time of family gathering. It means a lot to us that we get to take part in such a memorable event for you and your family. I appreciate your kind feedback and wish you safe travels until we see you again!
Crystal H.
Assistant GM

"Great!"

5

noahjmarshall1234, LaPorte, Indiana
10/03/2018

The room (furniture and all) looked freshly updated. The hallway was a bit noisy with kids past 9:30 but that is fine, 10 is when it is enforced. People have called this place old, but everything looks new. This is the best property in town for a family vacation.

WONDERFULLaPorte, Manager at Best Western Plus Laporte Hotel & Conference Center, responded to this review
I am very glad that you enjoyed your recent stay with us. We truly appreciate your business & your review. We hope to do business with you in the future. Until then, travel safely!
Crystal H.
Assistant GM

"Dated but clean "

3

Vintage-woman, Traverse City
04/03/2018

Stayed one night with family. Rooms were clean but show wear and tear. Beds sank in the middle. Breakfast was great. Lots of choices. Staff was friendly and helpful. Could hear trains as they passed all night. Did not wake me but others in my family were awakened. Average stay at best.

WONDERFULLaPorte, Manager at Best Western Plus Laporte Hotel & Conference Center, responded to this review
I am truly sorry that you did not enjoy your stay. I am pleased, however, to notify you that we have a whole new renovation planned for our hotel. We are now under new ownership & have big things planned. We will be replacing our current decor with a new, fresh modern look, new mattress & room items, vinyl flooring among other things. All of our new changes will be taking place this Spring & Summer. We would be grateful for another opportunity to serve you and would look forward to presenting our new finished product soon! If I can personally assist you with bookings in the future I would be happy to. 219-362-4585 ext. 103. Thank you so much for taking the time to review our location.
Crystal H.
Assistant GM

"Birthday leisure"

5

Ronald4724, South Bend, Indiana
29/01/2018

Had a great time at this hotel. The kids were able to swim and enjoy a hot tub. The hotel is under new management and they are doing small things to entice the guests as big improvements are coming. There is a whole new staff excelt the maintenance man who is great and friendly. The desk clerk and I had common ground and were able to hold conversation several times throughout the night. The kids were safe and free to roam the hotel to play in the game room and there were many places to order food. After the kids went to bed i went to the bar. It was very clean and had many choices of cocktails. It also had many choices of beer. Normally they have entertainment in there but the bartender carried conversation with me while i drank.
The breakfast still needs to improve but blows away any continental breakfast. Id reccomend this hotel to anyone. Get ready for Notre Dame season 2018. Go Irish

WONDERFULLaPorte, Manager at Best Western Plus Laporte Hotel & Conference Center, responded to this review
We appreciate your detailed review. I am very glad that you and your family were able to enjoy our many amenities. We truly value your business. We hope that you will be able to return in the near future to see all of our many planned upgrades to the hotel! Until then, Safe Travels!
Crystal H.
Assistant GM

"Extreme noise in the hallway and atrium until 4:30am"

1

06/01/2018

Hotel allowed NYE celebrations in the hallways and main floor open-air atrium until 4:30am. Called about it starting around midnight. Problem never solved. Upon check out, expressed my dissatisfaction at which time the desk clerk stated she had received the same complaint from other guests at check out that morning.

WONDERFULLaPorte, Manager at Best Western Plus Laporte Hotel & Conference Center, responded to this review
On behalf of our staff I sincerely apologize that we did not exceed your expectations. Many of our guests were celebrating the New Year a little past midnight to welcome in 2018. After that point we were asking guests to refrain from noise and disruptions. I am sorry if any of the guests disturbed your stay however. Our hotel, under normal circumstances, does not allow celebrations such as this. We hope that you will have another opportunity to stay with us in the future. We truly value your business.
Crystal H.
Assistant GM

"Amazing experience!!"

5

38lanar, LaPorte, Indiana
10/12/2017

I cannot rave enough about our experience!! Patricia and Crystal were both super knowledgeable, helpful and had superb customer service! The beds were comfortable and it was very clean!! The amenities were an awesome added bonus!

WONDERFULLaPorte, Manager at Best Western Plus Laporte Hotel & Conference Center, responded to this review
We appreciate your compliments! I am so glad that you had a great time. We look forward to serving you in the future if you are ever in need. Have a wonderful Holiday Season!
Crystal H.
Assistant GM

"A merry good trip"

5

jakubb537, Chicago, Illinois
06/12/2017

Loved the hotel. Patricia and Crystal were soo nice and helpful. Room was great. Had a cool bar, pool and some awesome food. Fitness area was really good and they have a game room and pool table (bonus) I will return for sure.

WONDERFULLaPorte, Manager at Best Western Plus Laporte Hotel & Conference Center, responded to this review
I love your review title! We truly appreciate your review and your compliments. We are very glad that you had a great time. It's always nice to hear that our guests are able to take advantage of our many amenities. We look forward to seeing you in the future. Have a Merry Holiday Season!
Crystal H.
Assistant GM

"Clean but worn out/outdated"

3

kylea608, LaPorte, Indiana
04/12/2017

Standing in water durind shower, heat will not keep warm or even come on at times and its on 76. Fridge freezed my stuff on #2. Beds are horribble major dips. The rooms are average. I stay in a hotel every week for work for the whole week long. The staff is great, bar and resturant are great. It has been 3-4 years stince my last visit here and it has not changed at all. Same decor, paint, crappy beds

WONDERFULLaPorte, Manager at Best Western Plus Laporte Hotel & Conference Center, responded to this review
On behalf of our staff I would like to apologize for not exceeding your expectations. We take pride in maintaining and deep cleaning our property so that our guests feel comfortable and at home. I will definitely report your feedback to our department heads to make sure these issues are looked into. We hope that we will have another opportunity to serve you in the future. We truly value your business.
Crystal H.
Assistant GM

"Wonderful"

5

01/12/2017

The front desk staff are very welcoming. You are made to feel at home upon entering the hotel. The rooms are clean and comfortable. The location near the lake is especially nice during the summer months. Timbers Restaurant which is located in the hotel is also wonderful.

WONDERFULLaPorte, Manager at Best Western Plus Laporte Hotel & Conference Center, responded to this review
We are thrilled that you had a wonderful stay. We appreciate your feedback and look forward to seeing you in the future. Until then, safe travels.
Crystal H.
Assistant GM

"A++ Service!"

5

Violet M, Phoenix, Arizona
27/11/2017

The manager, Patricia, and her team always go above & beyond to make my stay very comfortable and relaxing! Everytime I'm in Indiana I stay at Best Western! When I travel to other cities I look for the same brand hotel thanks to my experience there!

WONDERFULLaPorte, Manager at Best Western Plus Laporte Hotel & Conference Center, responded to this review
We truly appreciate your loyalty to our brand! All of our Best Western hotels would appreciate your business. I am very glad that you had a wonderful stay and that our staff members were able to help make it special. We look forward to seeing you in the future.
Crystal H.
Assistant GM

"Best staff"

4

Sandra D, holdiay city ohio
27/11/2017

I was stranded due to car problems. Traveling with my dog they had a room. It was clean comfortable and safe. What set them above the other places I have stayed was the staff. They helped me find a repair shop open on a Sunday, help find transportation and gave me late check out so I had a place to stay until my car was done. A little kindness goes a long was and they went a mile to help me. I will definitely stay there again

WONDERFULLaPorte, Manager at Best Western Plus Laporte Hotel & Conference Center, responded to this review
Thank you for your review. We are very happy that we were able to assist in your time of need. I hope that everything goes well with your vehicle in the future, however if you should ever be in need we would love to assist you in the future. We appreciate your business. Have safe travels,
Crystal H.
Assistant GM

"Couldn't ever think would acceptable to anyone!!"

1

22/11/2017

We booked several rooms at this hotel because of its distance to our final desination of Chicago. Would you believe that upon arrival we were told that they would not be any water available after 7 am the next day. NO WATER!! Replacing boiler needed to shut off water until replaced. The management thought it was ok to book rooms without water!! After 10 hours on road couldn't find another hotel that had rooms because everybody before us had already cancelled. Do yourself a favor never stay at this hotel. Even with the hours we had water it was a very run down, not clean, hotel and the even mattresses bowed in the middle. Wouldn't stay I againf they gave rooms away.

WONDERFULLaPorte, Manager at Best Western Plus Laporte Hotel & Conference Center, responded to this review
We sincerely apologize that our unanticipated issue caused you distress. Unfortunately rooms were booked before we knew our boiler needed to be replaced. Our staff along with a local company did their best to resolve the issue promptly. We also tried to help relocate many reservations that were affected by this event. Our team works together to resolve issues as quickly as possible to not disappoint our guests. I hope that you will truly consider staying with us again in the future since this was an isolated issue. We value your business and hope to serve you in the future.
Crystal H.
Assistant GM

"Staff excellent and welcoming"

5

X5201IGamyp, LaPorte, Indiana
20/11/2017

Staff is amazing. So kind and helpful when I was having a bad day and needed to stay since my heat at home stopped working. (I live near the hotel) The bar on site was really fun to kill time in. Good food and drinks. It was also my first time there and I will be back. Comfortable bed, and had a fridge and microwave we used to reheat our food. Very convenient. Everything was clean and comfortable. Managers Crystal and Patricia were so helpful and have an excellent staff. I can't recommend a more friendly and welcoming hotel if you are ever in need.

WONDERFULLaPorte, Manager at Best Western Plus Laporte Hotel & Conference Center, responded to this review
Your review warms my heart. It is so great to hear that our entire staff were able to make your stay even more enjoyable. I hope that they get the issue with your heat resolved quickly. It was a pleasure to be able to assist you in time of need. We hope that you will be able to come back and see us, but hopefully on better circumstances! Have a wonderful & warm Winter! Thank you for your review.
Crystal H.
Assistant GM

"youth football"

4

20/11/2017

This hotel is not coach bus friendly, but has a nice bar area, nice size banquet hall/ meeting rooms and close to a lake, but most of the major restaurants and major stores are a few miles away. its a little dark at night

WONDERFULLaPorte, Manager at Best Western Plus Laporte Hotel & Conference Center, responded to this review
It was a pleasure hosting your groups with us the past few weekends. We do have Semi/Truck parking in our south lot specifically designated for our guests. I am very glad that you were able to utilize many of our amenities such as the banquet facilities. I hope that you enjoyed everything and we hope to see you again in the future. Thank you so much for your review.
Crystal H.
Assistant GM

"La Porte Best Western"

5

Greg G, Monticello, Illinois
14/11/2017

I stayed there and it was a nice place, good service. Clean room and property.
quiet room and fast internet. Close to downtown and activities. I would stay there again good value for the money. Pet Friendly

WONDERFULLaPorte, Manager at Best Western Plus Laporte Hotel & Conference Center, responded to this review
Thank you for your review! We appreciate your business and hope to see you back in the future!
Crystal H.
Assistant GM

"Disgusting"

1

rachelsU9523SQ, Carmel, United States
13/11/2017

Noisy kids from a football tournament running around screaming at all hours of the night and early morning, staff did nothing about it, DIRTY, BROWN WATER. Will never stay at a best western again. There was a fight at the bar, the cops had to be at the hotel because of all the wild kids but didn't do anything to stop them.

WONDERFULLaPorte, Manager at Best Western Plus Laporte Hotel & Conference Center, responded to this review
These are not normal occurrences at our location. The city of La Porte was having issues within the water department that we were unaware of at the time. We apologize that this issue affected your stay. We employ local police to help staff with security. We were monitoring our sold out weekend as much as we could given the volume of guests. I am very sorry that some of the guests disrupted your stay. We hope that we will have another opportunity to serve you in the future. We truly value your business.
Crystal H.
Assistant GM

"Excellence"

5

12/11/2017

My experience at any best western is always the best, good staff, always ready to help there customers! Smiling faces and eager to help! I was relaxed thru out my stay there and felt safe just like if I was at home

WONDERFULLaPorte, Manager at Best Western Plus Laporte Hotel & Conference Center, responded to this review
We love hearing this kind of feedback. We are so pleased that you enjoy our location and our friendly staff. We hope to see you in the future again. Until then, happy travels!
Crystal H.
Assistant GM

" best hotel!"

5

08/11/2017

i absolutely love staying here, there is so much to do! it's a kid friendly hotel, they have an arcade, shuffle board, mini golf, indoor and outdoor pool and so much more! they are also pet friendly! patrica and crystal are great!

WONDERFULLaPorte, Manager at Best Western Plus Laporte Hotel & Conference Center, responded to this review
We truly appreciate your kind review. I'm glad that you got to take advantage of our many amenities while staying with us. We look forward to seeing you again in the future. Thank you,
Crystal H.
Assistant GM

"Great as always!"

5

cherylbV2763TS, Naperville, Illinois
06/11/2017

Another great stay at Best Western in LaPorte! The staff is amazing and the location is great. Close to lakes, beaches, wineries, and quaint little towns. We go there on a group trip twice a year and wouldn't think of staying anywhere else.

WONDERFULLaPorte, Manager at Best Western Plus Laporte Hotel & Conference Center, responded to this review
Cheryl, Thank you for your kind review. We truly appreciate your business and look forward to seeing you in the future! Until then, safe travels.
Crystal H.
Assistant GM

"Price disappointment"

3

J3366PAjuliem, Perrysburg, Ohio
03/11/2017

Disappointed with room prices
Each time visited prices changed. When asked why the price difference, no explanation except when events are going on prices are higher. I was there for 3 different events happening and each time prices were higher. Last time even exceeded prices on room door. My last visit due to extreme prices (to this hotel).

WONDERFULLaPorte, Manager at Best Western Plus Laporte Hotel & Conference Center, responded to this review
Our prices fluctuate due to many reasons such as season, special events, etc just as airline tickets do. I am very sorry to hear this is the reason that is unappealing to you. If you are ever staying for business or a group we are happy to work with your company to negotiate something for you. We do have certain blackout dates that may apply to all guests, but not on a normal basis. We truly value your business and hope that we may see you in the future if you are ever in the area. Thank you for your review,
Crystal H.
Assistant GM

"Friendly Staff - HORRIBLE Sleeping Conditions"

2

karbear66, Pittsburgh, Pennsylvania
31/10/2017

I was looking forward to this stay. The staff was very friendly and helpful throughout the hotel. Unfortunately it stopped there. I had the most horrible night's sleep ever. I don't like the little marshmallow pillows. I like full size. And the mattress was absolutely horrible. It was hard to get out of the dip I fell into each time I laid down. I couldn't even move. I kept falling into the dip in the middle of the bed. Each time I got out it felt like I was crawling out of a water bed and had to climb over the wooden rails (except there were no wooden rails - that was the side of the mattress). Ended up sleeping a couple of hours in the chair, before giving up at 5 a.m. and just leaving. I would NEVER recommend, nor would I stay here again. The room also had a smell and my daughter and I sneezed dozens of times while in the room and had red puffy eyes after being in the room for an hour.

WONDERFULLaPorte, Manager at Best Western Plus Laporte Hotel & Conference Center, responded to this review
This is very surprising to hear. We normally get great reviews on the comfort of our beds and pillows. I will be sure to have our staff members inspect the room you stayed in to ensure that everything is inspected and corrected if needed. I can assure you that this may be a very isolated incident and we would be very grateful to assist you in the future. We appreciate your candid feedback and will use it to improve for our guests. If I can ever assist you personally I can be found at 219-362-4585 at ext. 103. Thank you again,
Crystal H.
Assistant GM

"Poor Service Desk"

2

B9991LMjamesb, Cassopolis, Michigan
30/10/2017

Upon arrival I paid for 2 nights in cash, had to leave a credit card for the $30 charge. Upon departure the lady that checked us in never marked that we paid in cash, so my credit card was charged all weekend. They had to call said lady in to verify everything and then their fix was to just give me cash back, which theytried to do in $5s for the whole bill. I paid cash so I wouldn't have any problems or put it on my credit card and had to do so anyway. I had 2 reservations at this hotel for this stay and the same lady did it to both rooms and both rooms had been paid for in cash. Just unacceptable in my book, but this is where out pool tournaments are held so we have to put up with it.

WONDERFULLaPorte, Manager at Best Western Plus Laporte Hotel & Conference Center, responded to this review
On behalf of our staff, I would like to personally apologize that one of our newer employees made a mistake on your account. I am very glad that they were able to rectify the situation and get everything taken care of. Our goal is that every guest has a stay that exceeds their expectations. We have already made sure that this employee does not repeat this mistake in the future and she apologizes as well. We truly value your business, so I hope that you will give us another opportunity to serve you in the future. If there is anything I can do to help you I can be contacted at 219-362-4585 ext. 103. Until then, safe travels.
Crystal H.
Assistant GM

"Sales"

5

Q8357UBtomm, London oh
26/10/2017

The stay was fantastic, the restaurant was excellent, the staff was excellent, made a business trip pleasurable. Allysa Carlson at front desk was especially exceptional.
Will look forward to my return trip.
Thanks

WONDERFULLaPorte, Manager at Best Western Plus Laporte Hotel & Conference Center, responded to this review
We sincerely appreciate your review. I am very happy to hear that you had a wonderful stay. I will also be sure to pass along your feedback to Allysa. I know she will appreciate it. We hope to see you again in the future. Until then, happy travels!
Crystal H.
Assistant GM

"Powerless"

1

jim r, Chicago, Illinois
16/10/2017

The power went out several times the afternoon and evening of the 15th. This was not the hotels fault but the fact that the generator was not working correctly left most of the rooms without power. After the last power outage there were no working emergency lighting in a 4 floor hotel. This is a major fire code violation. We navigated the stairs by cell phone. The young staff was abused by some customers which made me wonder where the manager was. I presume it is a salary position and that the person lived within driving distance. The staff and the customers could of used the support from a processional. Obviously the systems are not tested or maintained. Due to the terrible weather no one was inclined to venture out to look for another hotel. We were so relieved to hear that some guest would receive as much as a 20% discount on the fee. No more BW for me.

WONDERFULLaPorte, Manager at Best Western Plus Laporte Hotel & Conference Center, responded to this review
We sincerely apologize that you were not able to experience our facility as you should have during your stay. Our General Manager on duty, who was present until 2am & returned hours after that, did her best to ensure all guests safety & well being during our unanticipated power outage caused by storms in the area. Due the size of our facility she was needed at many locations to help with guests' needs during the outage along with other employees who volunteered to come in to help during the outage. I know the power outage inconvenienced many other local hotels, businesses, & residences as well. I wanted to address your concerns about the emergency safety of our facility; We have annual inspections from our Life & Fire Safety Security Solutions company along with monthly on site inspections performed by our maintenance team. Our guests' safety is at the top of our priorities list. Our facility was inspected again for safety purposes and no violations were found as result. We truly hope that you will give us another opportunity to serve you in the future. Thank you for your review,
Crystal H.
Assistant GM

"Great place to stay"

5

Nicole G, South Lake Tahoe, California
15/10/2017

The kids love the indoor/outdoor pool! They had so much fun swimming between the two! The little play area was a hit with my 3 year old as Well! Very family friendly hotel. Would definitely come again

WONDERFULLaPorte, Manager at Best Western Plus Laporte Hotel & Conference Center, responded to this review
I am thrilled that your family had a wonderful time at our hotel! We appreciate you taking the time to review our location. We appreciate your business & hope to see you return in the future. Have a wonderful day,
Crystal H.
Assistant GM

"Memorable stay"

5

anthonycF8270VB, Valparaiso, Indiana
13/10/2017

I frequent this hotel because of my job the staff is excellent, and always helpful. The restaurant and lounge staff, are always helpful. I enjoy seeing the same staff everytime I come to the hotel. I will definitely continue to give them my business.

WONDERFULLaPorte, Manager at Best Western Plus Laporte Hotel & Conference Center, responded to this review
Getting to see the friendly faces of our repeat guests warms our hearts! Thank you for your kind review. We look forward to seeing you soon!
Crystal H.
Assistant GM

"Mrs"

5

bonnie k, LaPorte, Indiana
12/10/2017

Our house caught fire, so we stayed there for 2 weeks. The entire staff was amazing and helpful. Made a difficult time much easier . It's an older hotel but was very welcoming to my husband and me and our dog

WONDERFULLaPorte, Manager at Best Western Plus Laporte Hotel & Conference Center, responded to this review
We were truly sorry to hear of your situation. We are very glad that we were able to assist you during this difficult time & make you comfortable. We appreciate you taking the time to let us know about your stay & hope that you are able to visit us in the future under better circumstances!
Crystal H.
Assistant GM

"Average hotel"

3

Lisa S, Woodstock, Virginia
12/10/2017

I think the hotel was misleading. The lobby was new and modern but when you walk back to the rooms everything was much older in appearance. The room itself was fine for 1 night. Mediocre...I stayed in 4 different hotels on this trip and this one was in the middle, not the best but not the worst.

WONDERFULLaPorte, Manager at Best Western Plus Laporte Hotel & Conference Center, responded to this review
We would love the opportunity to serve you in the future as we do have several planned upgrades for our facility. Our staff members perform daily deep cleans and preventative maintenance to ensure that our facility is at it's best for our guests. We constantly focus on improving & providing our guests with the best experience possible. On behalf of our entire staff I would like to apologize that we did not exceed your expectations. Our goal is to constantly evolve & improve. Thank you for taking the time to let us know about your stay. We wish you safe and happy travels until we hopefully see you again in the future.
Crystal H.
Assistant GM

"Such a great stay"

5

11/10/2017

Had a great time here with my family, the staff was very friendly and the rooms were so nice. And the restaurant inside the hotel was excellent. I would definitely recommend staying in this hotel. It's so nice!

"Great experience"

4

C7922FJmichaelc, Aledo, United States
10/10/2017

My total experience was great at this location. I do a lot of traveling and have seen both great and poorly ran hotels. My check in was quick and the staff was able to answer all the questions that I had. My second experience was at dinner. The food was good, but the staff again was very helpful. I had multiple special request which she took care of. Finally I did have a little delay at check out, but once the staff was there it was quick and easy.

"Noise up to 3am. Police called in out of control!"

1

matthstl, St Louis
02/10/2017

I stay at hotels well over 100 nights year and never experience anything like this before. They could not get people under control. One Clerk in control of the Hotel at night is unacceptable. Security leaving at 1am when you had incidence were police were called? You have to be smarter than this to protect people staying there.

WONDERFULLaPorte, Manager at Best Western Plus Laporte Hotel & Conference Center, responded to this review
I want to full apologize for the problems you had while staying with us. We do our absolute best to make sure everyone is safe, as well as enforcing quiet hours. Unfortunately we do have guests that get out of control, we do our best to control them. We hope that you give us another opportunity to give you a much better stay.
If you have any questions do not hesitate to give me a call, 219-362-4585 ext 103
-Thank you!
Darby
Manager

"A very old and dumpy motel Shoiuld be torn down"

1

21/09/2017

The hotel clerk greeted us upon arrival and was very friendly. We asked him about a guest laundry which he said was by the vending machines on the 3rd floor where our room was located. When we arrived at our room, and entered the carpeting was stained the sofa bed was from the 70's and very uncomfortable to sit on. When you entered the bathroom to use the toilet we found that when sitting on the toilet, you felt like you were sitting on the floor. It was very hard to get on and off the toilet. The bed was uncomfortable and it was hard to sleep. When we turned in for the night someone tried to access our room and that was terrifying experience. We have stayed in many motels and we have never had anyone try to enter the room. The elevator that we needed to take was very old and it seemed like it was from the dark ages After getting out of the elevator, the atrium was deserted and we felt like we were there alone. It was very eerie. I finally found the guest laundry hidden In a corner by the vending machines on the 2nd floor. The machines did work, however, they didn't appear to be very clean. The air conditioning unit was in an alcove by the bathroom so when you were in bed, you couldn't get any benefit from the air conditioning. I would never stay here again and I advise you to keep on going and not stay at this disgusting motel.

WONDERFULLaPorte, Manager at Best Western Plus Laporte Hotel & Conference Center, responded to this review
I want to fully apologize for all of the troubles you had during your stay. We plan to remodel in the future. We hope you give us another opportunity to give you a wonderful experience. If you have any questions or concerns, please do not hesitate to call at 219-362-4585 ext 103.
Darby
Manager

"Room OK but Noisy"

3

Merrill55435, Edina, Minnesota
19/09/2017

Rooms are built around an atrium so noise carries all over.10 pm noise cutoff wasn't enforced. There was noise off and on until midnight. Room was good size, water pressure was an issue. Won't be back.

WONDERFULLaPorte, Manager at Best Western Plus Laporte Hotel & Conference Center, responded to this review
I want to fully apologize for not exceeding your expectations fully. We try our best to enforce the quiet time. We hope you give us another opportunity to fully exceed your expectations. Thank you for completing the survey.
If there is anything more i can do for you, please do not hesitate to give me a call at 219-362-4585, extension 105.
Thank you!
-Darby
Manager

"Would stay again ."

5

KIM M, THREE LAKES
11/09/2017

Very nice hotel, comfortable rooms soft beds and cleaned nicely. Room air worked , hot showers and good breakfast! Friendly staff is always a plus. Size of hotel is very accommodating for many types of events. Enjoyed our stay.

WONDERFULLaPorte, Manager at Best Western Plus Laporte Hotel & Conference Center, responded to this review
Thank you for taking the time to complete our survey. Your feedback is important to us, it helps us make sure that we are exceeding your expectations. We hope you stay with us again in the future!
Thank you!
-Darby
Manager

"Dissappointed"

1

665dd99, Schererville, Indiana
11/09/2017

We traveled to Laporte Indiana for a wedding. This hotel was the only place recommended to stay . We arrived early so that we could relax get dressed for the wedding and mingle with other wedding guests. Our room smelled musty and moldy and we got ready as quickly as possible and left. The complementary breakfast was in my opinion inedible. We actually packed in the morning and went home to shower because we did not want to spend any more time than necessary in the room. The room appeared dirty to us. For $125 it was a huge disappointment. I'm not sure what their regular rate is, but I'm surprised that it was this amount for being a wedding block. Would not consider Best Western anywhere after this experience.

WONDERFULLaPorte, Manager at Best Western Plus Laporte Hotel & Conference Center, responded to this review
I want to fully apologize for not exceeding your expectations. We appreciate your feedback. I will pass this message along. Thank you for taking the time to complete the survey. We hope you give us another opportunity to give you the best stay possible.
If there is anything more i can do for you, please do not hesitate to call. 219-362-4585 Extension 105.
Thank you!
-Darby
Manager

"BW Review"

3

451alisab, Mason,
05/09/2017

I do appreciate when the outside perimeter doors are locked for safety and these doors seemed to be unlocked front, side and back at all times. The other thing that was unpleasant for us is the pool did not open in the morning until 10:00 am with check out at 11:00 am, our grandson's love the pool and we appreciate that they can get up and go swim until we get ready to check out. So that was very disappointing. The game area while nice proved to be an expense since the pool was not open. That was disappointing.

WONDERFULLaPorte, Manager at Best Western Plus Laporte Hotel & Conference Center, responded to this review
Thank you for taking the time to complete your review. We take our guests safety & security very seriously. We normally have our entrances locked at all times to require guest key card entry, so I have had our maintenance team look into what may have been the problem. We hope that if you are ever in the area again we have the opportunity to serve you.
Crystal H.
Assistant GM

"4th year in a row stay"

5

Mario G, Naperville, United States
04/09/2017

We love this hotel!!our family enjoys the clean pool and spacious Átrium. The breakfast is so complete accompanied by fantastic hostes. Staff is great here and the managers are always present even on weekends. Location is fantastic for farm visits, Dunes, and Michigan beaches!

WONDERFULLaPorte, Manager at Best Western Plus Laporte Hotel & Conference Center, responded to this review
Mario,
It was such a pleasure to have your family back with us again this year! Thank you for your continued patronage. I hope to see you again next year. Thank you for your review!
Crystal H.
Assistant GM

"Great staff"

4

ronaldericj, Steger, United States
31/08/2017

Staff is always friendly and accommodating. I stay at this hotel periodically for work and it's nice to have some of the staff remember you. Everyone is always friendly and the rooms are clean. It also has very nice proximity to Pine Lake.

WONDERFULLaPorte, Manager at Best Western Plus Laporte Hotel & Conference Center, responded to this review
We are grateful to have you stay at our location. I am very glad that our staff are able to make you feel welcome and at home! We truly appreciate your business & your kind review. We look forward to serving you in the future. Have a wonderful day!
Crystal H.
Assistant GM

"This place is old and tired"

2

davidjS4661MJ, New Carlisle, Indiana
27/08/2017

This place needs to go through a major update. The service was subpar. The room was old and outdated. The patio furniture was literally falling apart as it was being used. The staff was not that helpful. It was a disappointment to stay there.

WONDERFULLaPorte, Manager at Best Western Plus Laporte Hotel & Conference Center, responded to this review
I am so sorry you did not enjoy your stay. This isn't normally the type of feedback we receive. We are constantly looking to improve our location for guests. I hope you give us another opportunity to serve you in the future. Thank you so much for taking the time to fill out the survey.
Darby D.
Manager

"Wedding"

3

500ruthg, Madison, United States
19/08/2017

We stayed here to attend a relative's wedding. The hotel was just average including the dated furniture and so-so complimentary breakfast. Room was clean with the exception of dust on some of the furniture. Beds somewhat lumpy.

WONDERFULLaPorte, Manager at Best Western Plus Laporte Hotel & Conference Center, responded to this review
We normally receive wonderful feedback about our breakfast buffet providing by our full service restaurant. I will look into why I may have not been up to your standards. The other thing we will look into is the bed in the room you stayed in to ensure that it is up to our guest standards. We truly hope that you will give us another opportunity to serve you in the future. Thank you for your feedback!
Darby D.
Manager

"Hotel"

3

33simar, Minneapolis, United States
18/08/2017

The staff are friendly and kind. The Hotel is dated, not vary clean, and dated. There are parts of hotel that have strong smell of mold. The paint is old. The carpets are vary old, dark, and seemed from may years ago. The Inner court had fake plants that are lots of Dust. A front lobby bathroom was closed with bunch of towels in front of it pilled up, with a tape on the Door.

WONDERFULLaPorte, Manager at Best Western Plus Laporte Hotel & Conference Center, responded to this review
On behalf of our staff I want to apologize for not exceeding your expectations. We did have our main public restrooms closed for tile repairs for a few days and am sorry that was not available for use. I will pass along the rest of your feedback to ensure that nothing is overlooked. We take great pride in maintaining our facilities to provide our guests with a comfortable stay with a welcoming atmosphere. Thank you for taking the time to review our location. We hope to have another opportunity to serve you in the future.
Crystal H.
Assistant GM

"Disappointing"

1

heidibZ6727HK, Nashville, United States
14/08/2017

This hotel was extremely disappointing. It was dirty, smelly and very noisy. The hotel pool was advertised as closing at 11 pm, but the staff closed it an hour early. The towels in the pool and fitness area were extremely rough, to the point where it scratched my husbands face. We had a couple dead bugs in our room and there were many cobwebs with spiders on the ceilings in the hallway.

WONDERFULLaPorte, Manager at Best Western Plus Laporte Hotel & Conference Center, responded to this review
I would like to personally apologize that we did not exceed your expectations during your stay. We will take your direct feedback and use it to improve the performance of our staff & facility. It is extremely upsetting to hear of feedback such as yours since this is not the normal feedback that we receive from our guests. I did want to clarify that our Pool/Jacuzzi hours have been posted as 10am-10pm for several years. If there was a location that you saw it posted otherwise please let us know where. Thank you for taking the time to review us and we sincerely hope that you will give us another opportunity to serve you in the future.

"my stay"

5

713catiet, United States
08/08/2017

very friendly staff, pet friendly, pool, restaurant, cool bar with awesome bar tenders , vintage feel to it with modern amenities and HUGE comfy beds! My daughter enjoyed the pool and arcade while i got to rest in hott tub, we had the best wings for dinner at the restaurant in the hotel, the Timbers. i really loved our stay!!

WONDERFULLaPorte, Manager at Best Western Plus Laporte Hotel & Conference Center, responded to this review
We are thrilled that you enjoyed your stay so much! Thank you so much for your enthusiastic review of our location. We hope that you will have another opportunity to stay with us again in the future. Thank you for your business,
Crystal H.
Assistant GM

"Outdated hotel with broken furniture"

1

D5193CXerich, Muncie, United States
07/08/2017

When I booked the hotel I called and asked for a suite since I have 2 kids and a set of infant twins. They were sold out but told me the king with a sofa pull out was the largest they had so I booked it. When we got to the room there was no bedding for the sofa pull out. Once the bedding came, I realized the pull out for kids was broken. It is around 10 pm by this time and babies are crying and ready to go to bed. They gave me another room. I wen to look at it. This room was somewhat of a mini suite with a king bed and a pull out. Much larger than what I had. So I knew then that the lady I talked to on the phone when I booked the room did not tell me the truth. Nevertheless, that pull out bed in the couch was broken as well. They gave me keys to a third room. By this time it is past 10:30 and the babies are so tired they are screaming. This third room only had a king bed and no pull out. This wouldn't work as there was no place for the 2 older children to sleep. They then gave us a fourth room. This room had a king room with a sofa pullout. It was by far the smallest room we had seen that night but the sofa bed wasn't broken so we took it. By the time we got all of our belongings and children moved, it was well past 11:30 pm and the babies were so tired they were screaming. Given all of that trouble I would have thought the hotel would have offered to comp us at least one night however no such offer was made.

WONDERFULLaPorte, Manager at Best Western Plus Laporte Hotel & Conference Center, responded to this review
Again, On behalf of our staff we apologize for not exceeding your expectations. As noted in your previous survey, we have already passed along your feedback to the appropriate department to get this issue rectified. We truly apologize that this disrupted your family's stay while with us. We strive to ensure that every guest has a wonderful time while staying with us. We hope that you will give us another opportunity to serve you in the future. Thank you again for your Survey & for your Trip Advisor review as well so that we may improve for future guests.
Crystal H.
Assistant GM

"Friendly staff"

3

Madelyn J, Houston, Texas
06/08/2017

This hotel is centrally located, but is in a much needed update. The front desk staff was outstanding. The free breakfast ends at 9:30 am so get there early. The breakfast was pretty good. I was told they do offer some type of entertainment in the evening, however, I was spending time with family.

"Hotel was OK, but expected more for the price"

3

30/07/2017

I do not consider myself to be overly picky when it comes to hotels, but for the price I paid, I was surprised at how outdated and worn down the hotel was. The front desk person was not very friendly. I was travelling with my kids and mother in law and we asked if we could have rooms near each other. He made no effort to accommodate us and in fact put us as far away from each other as possible on separate floors. The hallways were very hot and stuffy. The room was clean enough, but very outdated. The entire hotel could use an overhaul.

WONDERFULLaPorte, Manager at Best Western Plus Laporte Hotel & Conference Center, responded to this review
I want to apologize on behalf of the staff member who was not able to assist you to your or our expectations. We always strive to do our best in completing guest requests whenever possible. There are several factors that can come into play when trying to get guests near one another. I am very sorry that we were not able to do so for you. Your business is truly important to us and we would love another opportunity to serve you in the future. Thank you for your candid feedback.
Crystal H.
Assistant GM

"Not the "Best""

2

372carriea, Richfield, United States
28/07/2017

This hotel is outdated, run down and smells of stale cigarette smoke. The decor needs to be updated as does the mattresses. The halls are not air conditioned and the internet is sub par. I would not recommend this hotel or stay here again.

WONDERFULLaPorte, Manager at Best Western Plus Laporte Hotel & Conference Center, responded to this review
On behalf of our staff I want to apologize for not exceeding your expectations. We take pride in providing exceptional service and experience to our guests. We will take care to look into & remedy these issues that you mentioned. We are constantly focused on improving for our guests. Thank you for taking the time to review our facility. We hope that we will have another opportunity to serve you in the future.
Crystal H.
Assistant GM

"Great cust. svc."

4

DaysInn_HotelsDotCom, Fishers, IN
28/07/2017

All staff were very helpful. We had a very pleasant stay. They allowed us to upgrade for a fair additional cost. The gal working the comp. breakfast was super. She was hostess, waitress and cleanup, hustling like mad.

"Getaway with the kids"

5

Kerry S, LaPorte, Indiana
25/07/2017

We rented the rooms to have a night away with the kids. They enjoyed the swmiming pool and arcade. They always have a great time when staying at the Best Western. We recommend this hotel to everyone coming to Laporte!!

"Pet friendly, decent rates, but I'll try someplace else next time."

2

Ali C, Moscow, Idaho
22/07/2017

So this is a decent hotel. The people here were great. They tried SO hard. The room was clean, and the property was fairly well kept, without too many obvious flaws. The rate was good, although they didn't offer a state rate, only a "first responders" rate which is the first I've heard of that. They gave us a good rate, though and that was fine. The breakfast was reasonable. The hotel was set up as an old 50's or 60's lake community hotel. Only a little updating has happened I suspect. The room let out on a sliding glass door that went into a common space...a little weird to me, but that's OK. Made for a VERY good night's sleep--no sunlight to waken us. THe hot tub was closed when we arrived, which is SO aggravating, I don't know why they're not open 24/7 everywhere. Why have them and close early? No good reason. The main thing though, it wasn't in the best part of town, and it would be wise to exercise caution when in the hotel coming and going and such. Overall I'd cross this one off my list, but it was hard to find a hotel that was pet friendly in this part of the country.

WONDERFULLaPorte, Manager at Best Western Plus Laporte Hotel & Conference Center, responded to this review
On behalf of our staff I would like to apologize for not exceeding your expectations during your stay. I would like to address some of your concerns that you had mentioned in your review. We appreciate your detail. Our Government/Military Rate applies to all members of Military & Law Enforcement who have proper identification. Other Government agencies are subject to standard rates, however we are happy to work with your organization to negotiate a specific rate for your group if done in advance. Also, our pool hours are posted on our website from 10am-10pm. We have limited access to this area for several reason such as cleaning & maintenance. Lastly, I want to assure you that we are in a very safe area of our community and have had no issues in the past concerning guest's safety. I hope this puts some of your concerns at rest and we truly hope that you will consider staying with us again in the future. Thank you for your review.
Crystal H.
Assistant GM

"Excellent Stay"

5

S7890CYcraigf, Indianapolis, United States
21/07/2017

I had an excellent stay, very clean rooms and Great Staff. The restaurant and lounge were both comfortable and the staffs were very helpful and friendly. Overall a very good stay and experience. Will return

"Always good service and Comfortable"

5

mickeymc76, Traverse City, Michigan
21/07/2017

Staff are always great. Very helpful when you need it. Rooms are always clean and comfortable. I stay often and never consider anywhere else when I stay in laprote. Breakfast is always good and I enjoy the conversation in the morning with the servers.

"Awful "

2

davecoops34, Alabama
20/07/2017

Front desk employees were rude and never at their desk. The restaurant was so-so, although our server Joy was very attentive and did extra to satisfy our breakfast as did the chef. We did see other employees standing in one spot as guests were coming in. Very unprofessional. Our room was not the cleanest and the housekeepers didn't seem the cleanest themselves.

WONDERFULLaPorte, Manager at Best Western Plus Laporte Hotel & Conference Center, responded to this review
On behalf of our entire staff I would like to apologize for not exceeding your expectations. We will definitely look into the issues that you mentioned as they are not a normal occurrence here at our location. We strive to ensure that every guest has a wonderful stay while with us. We thank you for your detailed review and hope that you will give us another opportunity to serve you in the future.
Crystal H.
Assistant GM

WONDERFULLaPorte, Manager at Best Western Plus Laporte Hotel & Conference Center, responded to this review
Thank you so much for your kind review. We are thrilled that you enjoyed your stay. If you are ever in the area we would love to see you back again. Thank you for your business.
Crystal H.
Assistant GM

"Great Hotel"

5

637catherineo, Fort Wayne, United States
10/07/2017

Really enjoy staying here with the indoor/outdoor pool and lounge area out side of room, it is great for families. Refrigerator and microwave in large clean and comfortable room. In room internet worked well and provided a steady connection. Breakfast was loaded with choices of hot and cold entrees. A short walk to the lakes and plenty of restaurant choices nearby.

WONDERFULLaPorte, Manager at Best Western Plus Laporte Hotel & Conference Center, responded to this review
Thank you for your feedback! We appreciate your business & hope to see you visit again in the future. Have a great Summer!
Crystal H.
Assistant GM

"Dry towels"

4

355terrid, Scottsdale, United States
10/07/2017

I was expecting queen size beds and got double, cozy. Housekeeping didn't seem to know there were four people in the room and never left enough towels. In Indiana towels take days to dry on their own!

WONDERFULLaPorte, Manager at Best Western Plus Laporte Hotel & Conference Center, responded to this review
On behalf of our staff I want to apologize if there was a mistake with your room type. We would be happy to deliver more towels by request during your stay if you have not been provided with enough. We want to thank you for your business & for your detailed review. We always strive to use all feedback to improve so that we may provide our guests with exceptional service. We hope to have another opportunity to serve you in the future.
Crystal H.
Assistant GM

"Great stay"

5

07/07/2017

This was a nice hotel my family enjoyed our stay. The only downfall I was traveling with 4 small children and the breakfast bar kept running out items. So it was a pain to have to keep getting up with little ones to see if they had restocked.

WONDERFULLaPorte, Manager at Best Western Plus Laporte Hotel & Conference Center, responded to this review
We are so happy that you & your family enjoyed the stay. Thank you for your patience while our breakfast attendants dealt with a very large crowd. We truly appreciate your business and your feedback. We hope to see you again in the future if you are ever in the area. Have a wonderful Summer!
Crystal H.
Assistant GM

"In high need of remodeling"

3

Jennifer L, Fort Wayne, Indiana
06/07/2017

Hotel has a lot of amenities for children. Service was good. But room was not clean, bed linens were stained and side of mattress had a stain on it. Hotel smelled like wet dog. Has a nice breakfast in the mornings

WONDERFULLaPorte, Manager at Best Western Plus Laporte Hotel & Conference Center, responded to this review
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your business is truly important to us and we hope that you will give us another opportunity to server you in the future.

"Avoid this hotel. Not worth the hassle."

1

Sstmichael, Highland, Indiana
04/07/2017

I checked into this hotel for 2 nights for my sister's and it was nothing but trouble from the start. The plumbing was sub-standard and it took forever just to get hot water for a shower and then to top it off I actually found literal BLOOD STAINS under my pillow when I went to go to bed. The staff moved me to another room because they said that housekeeping was unavailable and then offered me nothing more than a $30 discount on a $264 2-night stay after I tried to voice my concerns over having to move rooms in the middle of the night due to actual biological contamination in my room. Avoid this place at all costs.

"Great hotel"

5

anthonycF8270VB, Valparaiso, Indiana
21/06/2017

I will be staying here more than once. The service was really good. The staff was nice. They made it easy for me to get a room and if I needed help on anything they were always right there. The internet was better than I thought

WONDERFULLaPorte, Manager at Best Western Plus Laporte Hotel & Conference Center, responded to this review
Thank you for your kind review! I am so glad that you enjoyed everything during your stay. We look forward to seeing you again in the future.
Crystal H.
Assistant Gm

"Pool tournament"

4

carylej, Portage, Michigan
05/06/2017

For the most part it was a very good time. I think they should have a few more options on the breakfast and that if you have 4 people per room you should get four breakfast vouchers . A double room usually means you have more than 2 people. Other than that very nice employees and very good at their job.

WONDERFULLaPorte, Manager at Best Western Plus Laporte Hotel & Conference Center, responded to this review
We are glad that you enjoyed your stay! The base rate for all group rates includes breakfast for 2 adults. If you register for more adults the price per room does increase to accomodate for the additonal lodging & breakfast cost. We apologize if this was not explained at the time of your reservation. If you have any questions about it for any future stays we would be more than happy to work with you on it. Thank you so much for your review & I hope we will see you again in the future.
Crystal H.
Assistant GM

"Outdated"

2

anthonydE8883OS, Laporte, India
02/06/2017

The hotel itself has some great amenities such as Indoor/Outdoor pool, golf, shuffleboard, restaurant, game room and workout room, but it is in dire need of being updated. Clean. Mostly friendly. Just ask to be updated.

WONDERFULLaPorte, Manager at Best Western Plus Laporte Hotel & Conference Center, responded to this review
Thank you for your review. We are constantly focused on improving our hotel for our guests. We do have some planned improvements for the future. We hope that you will come back and visit us in the future to take advantage of this. Have a wonderful summer!
Crystal H.
Assistant GM

"Only stay if there is Nothing else!!"

1

Dollbaby11, Cincinnati, Ohio
28/05/2017

The place is dingy, not the cleanest and it certainly wasn't cheap! The breakfast items were horrible, they didn't even LOOK appealing. The milk, juice and butter all had expired dates on them! They had nothing to substitute the expired items.

BestWesternHotels, Corporate at Best Western Plus Laporte Hotel & Conference Center, responded to this review
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. - Best Western Hotels & Resorts

"Horrible experience"

1

ryanv32, Scotts, United States
15/05/2017

our room never was cleaned, people where screaming in the hallway at 1:00am. Our baseball team was harassed continuously by another lady while the team was in the pool and nothing was really done about it.

WONDERFULLaPorte, Manager at Best Western Plus Laporte Hotel & Conference Center, responded to this review
We are truly sorry that you did not enjoy your stay. Unfortunately we had some guests that were behaving inappropriately and were asked to leave because of that. I am so sorry that they were part of the reason that you did not have a pleasurable stay. When we witness guests going against our hotel policies we take action to correct those actions or they are asked to leave. We take our guests' comfort very seriously. As far as the report of no housekeeping service; rest assured that we will address this with our housekeeping department to see what may have been the reason for the missed service. Thank you for your candid feedback. We hope you will consider staying with us again in the future.
Crystal H.
Assistant GM

"Best Western Review"

5

lorieleea, Carmel, Indiana
13/05/2017

This is a very clean and welcoming hotel. The Timbers Restaurant is wonderful and we were very impressed with our waitress, Brittany, who seemed very intentional about making sure we had the optimum dining experience! Also... the chef who was willing to create a gluten/dairy free snack to meet my dietary needs. The room was sooo clean. Thanks for a great stay!

WONDERFULLaPorte, Manager at Best Western Plus Laporte Hotel & Conference Center, responded to this review
It makes us so happy to hear that you had a great stay! I am so glad that our chef & server were able to make things extra special for you during your dining experience as well. Thank you for your kind review. We hope to see you again in the future.
Crystal H.
Assistant GM

"BW 2017"

3

35noraa, Chicago, Illinois
01/05/2017

We have been Best Western customers for quite sometime we like the caring, friendly staff, rooms were clean but needs update on interior decorations rooms and carpets. The pool should be open earlier than 10 am.

WONDERFULLaPorte, Manager at Best Western Plus Laporte Hotel & Conference Center, responded to this review
We do have planned updates for our guest rooms and carpet in the future. We thank you so much for your review and hope to see you back in the future. Have a wonderful spring!
Crystal H.
Assistant GM

"Overall, Not Bad"

4

stephenbC452QC, Fort Wayne, United States
01/05/2017

The hotel itself is quite clean and the staff is very helpful and friendly! The pool is a little chilly and not toddler or infant recommended. Also, be sure to take a towel to the pool, as none are provided in the pool area. The hotel has lots of great seating options and is easy to navigate. The breakfast was good and coffee offered at all times of the day, great! Overall, the room was clean and the staff friendly. For an older hotel, it is kept as well as can be expected. The rooms have been updated, however the beds are a little worn. I would recommend this hotel if you could get it for less than $100/night.

WONDERFULLaPorte, Manager at Best Western Plus Laporte Hotel & Conference Center, responded to this review
We appreciate your detailed review. I am glad that you enjoyed everything with your stay. We normally keep our pool between 81-83 degrees so I will have our maintenance crew verify that everything is in working order to keep it at the at temperature. Again, Thank you for your feedback.
Crystal H.
Assistant GM

"Great place to stay & eat!"

5

joshe222, Huntington, United States
01/05/2017

I can't begin to express how satisfied I was with this place. I stayed for one night. I was working in the area and just needed a beer and to relax. I walked in and they got me in ASAP. My room was very clean with a nice TV and one of the nicest bathrooms I've seen at a hotel in awhile. I went to Rothers Pub down stairs for dinner! WOW! The food was extraordinary! The waiter/bartender Dean did an excellent job. He gave me his recommendation on a beer and it was the best beer I had ever had! So glad I stayed and had a few. He even had 4 guys walk in 10 minutes before the kitchen closed so he went to the kitchen and had them stay open longer so those guys could eat! You don't find that kind of service much anymore! I will definitely be staying here when I'm in the area for work. This is again another great experience I have had with a Best Western hotel. I actually signed up for their rewards program because of how satisfied I am with the hotels. I always look for a Best Western no matter where I'm at.

WONDERFULLaPorte, Manager at Best Western Plus Laporte Hotel & Conference Center, responded to this review
We appreciate your wonderfully detailed review! We are so thrilled that you enjoyed everything. Your business is truly appreciated and we hope to see you back again. Have a wonderful Spring!
Crystal H.
Assistant GM

"Not Impressed"

2

25/04/2017

When we arrived to the room I saw a piece of plastic on the floor, picked it up and threw it away wondering if it was just missed with cleaning. Then I noticed a brownish-red spot on the bathroom floor, took a wet napkin and was able to wipe it up easily. Then as I walked the rest of the room and saw more trash that hadn't been swept up. I realized the floor hadn't been cleaned well and called the front desk to report the problem. The receptionist apologize for the mess and sent a member of housekeeping up to the room. The member of housekeeping that showed up was very pleasant and did a great job cleaning the room. She also apologized for what hasn't been done well.
The beds in the room were very springy and squeaky-you could fill the frame of springs through the padding. This made for an uncomfortable nights sleep.
I personally did not fill that the two receptionists I encountered were very friendly but whatever. I also felt it was a bit of a rip off to have to pay for breakfast for any additional guest over 2 per room (meaning if you have 4 in your room it will be an additional $14 for everyone to have breakfast)
That said, The hotel does have a unique "Flintstone" feel to it that the kids found entertaining. Also had a pool, putt putt course, shuffleboard, arcade room that kids really enjoyed. I was with a group of schools for a volleyball tournament and the hotel was very suitable for this reason.... the rooms not so much.
I also did appreciate an in room refrigerator and a late check out

WONDERFULLaPorte, Manager at Best Western Plus Laporte Hotel & Conference Center, responded to this review
We take your review very seriously and will look into why the room was not up to your or our standards. Thank you for being so detailed in your review. We strive to provide each guest with the best possible accommodations and service. We hope that you will give us another opportunity in the future to serve you. Your business is very important to us. Thank you again,
Crystal H.
Assistant GM

"Pine Lake Respite!"

5

William Matthew H, Greensburg, United States
24/04/2017

Friendly staff, updated property, great breakfast, high-speed internet, terrific value & very quiet! I will gladly stay at this property the next time I am in the area and I would recommend that you do the same!

WONDERFULLaPorte, Manager at Best Western Plus Laporte Hotel & Conference Center, responded to this review
Thank you for your review! We are so glad that you enjoyed your stay. We hope to see you in the future again.
Crystal H.
Assistant GM

"Overall Great Stay"

5

samlX2502UI, Fort Wayne, Indiana
20/04/2017

I had a great stay, easy in and easy out. The rooms seem to be very clean and up kept. The hotel is a little dated and the outlets are in strange places. However staff is cuteous an kind and very easy to work with.

WONDERFULLaPorte, Manager at BEST WESTERN PLUS La Porte Hotel & Conference Center, responded to this review
I am glad that you enjoyed your stay. We look forward to seeing you again in the future if you are ever in the area.
Crystal H.
Assistant GM

"Good Stay - let the water run before using sink!"

4

Steve H, Fort Belvoir, Virginia
12/04/2017

The hotel, staff and check-in process was great. The room itself, not too bad, had two nice queen beds, clean and organized. The bathroom seems outdated and when using the sink, I had to let the water run for about 5 minutes as the water was brown - from pipes being changed - is what I was told. Each day, the brown water came out, from both the sink and when using the shower. The hotel is nice, but needs to be updated in my opinion. Modernization is a necessity. It may be long overdue for the Best Western of LaPorte. It was a pleasant stay, I reported the problem and they were accommodating and asked if I wanted to move.

WONDERFULLaPorte, Manager at BEST WESTERN PLUS La Porte Hotel & Conference Center, responded to this review
The City of LaPorte Utilities department released a statement regarding the situation with the city's water. Unfortunately, many areas of the city of LaPorte were affected by a water department issue concerning Cleaning & Testing of water mains. We are so sorry that you had to experience this issue while staying with us. We can assure you that this is not a normal occurrence and was a local issue that they are currently working on. We hope that you will give us another opportunity to serve you in the future. Thank you for your review.
Crystal H.
Assistant GM

"First time stay"

5

Vicky O, Indianapolis, Indiana
04/04/2017

Spur of the moment trip. Over night stay was very nice. Was comfortable. Restaurant/bar was a treat, you didn't have to leave.If I had to do again.. I would!! Was worth it. I would definitely keep a Best Western in mind for future trips. Thanks for the wonderful stay!!

WONDERFULLaPorte, Manager at BEST WESTERN PLUS La Porte Hotel & Conference Center, responded to this review
We are so glad that you had a wonderful stay! We appreciate your business and hope to see you again in the future. Happy Spring!
Crystal H.
Assistant GM

"Great every time"

5

mickeymc76, Traverse City, Michigan
31/03/2017

I stay in laporte best western often. They are always nice and helpful. I appreciate that they make me feel at home. I find it very convenient to have the restaurant in the building. I will always come back.

WONDERFULLaPorte, Manager at BEST WESTERN PLUS La Porte Hotel & Conference Center, responded to this review
We appreciate your loyalty to our hotel! I am very happy that you enjoyed your stay and we hope to see you again soon. Safe Travels!
Crystal H.
Assistant GM

"Relaxing Stay with Friendly Staff"

5

Daniel A, Caro, Michigan
31/03/2017

We recently stayed here with our paintball team while playing at Sherwood Forest. The rooms were very comfortable and the hotel looked very neat and well kept up. The only issue we had was the lack of hot water. After about 5 minutes it seems the hot water was gone. This really wasn't a deal breaker and the rest of the facility was excellent. We enjoyed their pool and hot tub also while there and have no complaints at all. We will definitely stay here again!

WONDERFULLaPorte, Manager at BEST WESTERN PLUS La Porte Hotel & Conference Center, responded to this review
Thank you for your review! We are glad to hear that you enjoyed your stay with us. I am so sorry that you experienced an issue with your hot water. We unfortunately had to do some maintenance repairs that week that I think may have affected that. We hope that if you have any other events in the future that we will see you back with us. Have a wonderful Spring!
Crystal H.
Assistant GM

"Wedding Stay"

5

eholbro, Buffalo, New York
26/03/2017

Room & bathroom seemed a little outdated, but not by much. Very large hotel, great for large groups. Breakfast was so so. The pub attached to the hotel is great, though a little expensive. The lobby area is also really interesting. Plenty of free parking.

"Worst hotel experience ever would not let my family stay here again. Room was out dated, sofa bed was so terrible."

1

derrickd174, LaPorte, Indiana
26/11/2016

I would not let my dogs stay here..terrible room bar in hotel drunk people being loud called the front desk and it didn't help they stayed loud until after 2 am did not get no sleep..sofa bed was the worst I have ever seen..don't ever stay here unless it's your last option!!!

"Excellent"

5

jesset244, Albion, Michigan
25/11/2016

Went to visit family and karina Calderon was a great person at front desk that took great care of my visit to this hotel the room was amazing and bed was very comfy..the room was well cleaned and did have a visit to the bar was a bit crowded but that mean it's a great place to be deffenitly will visit and recommend

"Great Hotel!"

5

jmcgallis, Pennsylvania Grand Canyon, Pennsylvania
14/11/2016

All employees all treated me very well. Took care of my every need. Incredible service. Always come here due to work. Beds are very comfy. Lounge area is always great. Great service!!!! cant say nothing but good stuff. thank you to all. -Patricia, Karina, Crystal, Zack, Karen, Jeff, Dean, Jessica, Jodi and Jani. Reconizing these employees just by coming as often as I makes my stay that musvh more pleasant, Thank You for all your services...

"Great staff making the best of an older motel"

5

Michael B, Chicago, United States
08/11/2016

The staff was awesome. The facility is getting a little old but nothing you can do about that. Because we filled the hotel they added hot breakfast which was awesome! A totally enjoyable time! Keep in mind it's not the Ritz Carlton but you're never gonna find that in LaPoerte anyway1

"Amazing Stay and Staff!"

5

07/11/2016

I thank La Porte's Best Western staff for a wonderful stay everything was clean and great! From the moment we checked in to the moment we checked out we had a delightful time here! Will be returning every year from now on!

"Such a great place to get away from it all."

5

07/11/2016

Everything was perfect! The relaxing interior made me feel like I was out of the country, and the complimentary breakfast buffet was above and beyond! I wish the front bar would have served me my Guinness in a proper glass, but I'll just bring my own next time. :)
-Dave G.

"A great place to stay!"

5

mcsass76, Chicago, Illinois
07/11/2016

The staff is always friendly and helpful. The rooms are always clean and comfortable. The complimentary breakfast and free wifi are a nice touch. I have been 100% satisfied every time I've stayed here.

"Fastest Check in I Ever Saw"

4

Orchestraldy, Bolingbrook, Illinois
06/11/2016

The front desk staff is amazing at taking care of a long, line and helping every person with a smile. I cannot say enough about the employees that work there. They really care and take pride in what they do, all across the board... Great Problem Solvers and it is obvious that they care and take pride in their jobs too.

"Great Place"

5

Tim E, Batesville, United States
02/11/2016

They are upgrading part of the hotel but even so it is a great place with a friendly staff, great rooms and a great restaurant. The breakfast is very good and the rooms are very comfortable. I look forward to returning to stay here again.

WONDERFULLaPorte, Manager at BEST WESTERN PLUS La Porte Hotel & Conference Center, responded to this review
I am glad that you enjoy our new remodeling aspects. We constantly strive to improve for our guests. We hope to see you again in the future. Thank you for your review.
Crystal H.
Assistant GM

"Raised Rates"

5

31/10/2016

The hotel was very nice. The front desk staff were very helpful and very friendly. My only complaint is that we had to pay over twice what the regular rate was because of a Notre Dame game that was played that afternoon. It was late and we had no options as we were driving through the area. A couple of hours after we had checked in, another couple came in and were given a room at the regular rate. So we had to pay over $200 for a room that they got for $90+. I happened to be in the lobby as they checked in so I know this was true. This definitely soured my experience and my opinion of the hotel.

WONDERFULLaPorte, Manager at BEST WESTERN PLUS La Porte Hotel & Conference Center, responded to this review
Rates do fluctuate due to seasonal events unfortunately, just as airlines do. We hope that this will not prevent you from staying with us in the future. They earlier the booking, the better change at avoiding some of the higher rates. Thank you for your review.
Crystal H.
Assistant GM

"Horrible place to stay"

1

27/10/2016

I stayed here a few nights ago and it is a horrible place to stay. Some of the staff is nice but it has a old smell to the place and one of the floors smells like urine. There is mold growing on the walls. I stayed in room 140 and the housekeeping department is loud. Also my toilet in the room was nasty looking it was clean but you can tell it is really old or just recently started being cleaned.

"Great hotel, service, and amenities."

5

22/10/2016

There are plenty of things to do for fun, for all ages, all at the hotel. The pool is quite fun; swimming from the inside to the outside, and the hot tub were huge hits. Then, there is the game room. I played several games of pool with my teenage sons, and they played quite a few games of air hockey. There is also a mini putt putt golf course, and shuffle board. If you get hungry, there is a restaurant right here with wonderful Cobb salad. The breakfast buffet was wonderful; the selection is outstanding, and the food is delicious. There is also a pub, which I was told has live entertainment every weekend.
All of that being said, the best part of our stay was the staff. From the moment we arrived, we were made to feel welcome. Every staff member that I passed in the hallway smiled and generally said hello. Any time I had a question or needed anything, the ladies at the front desk were so friendly and helpful. No matter how many guests were at the front desk, or how many people were calling, the front desk staff were able to help the guests at the desk while managing the phones as well, and it didnt seem to slow them down, make them less attentive, or impact their cheerful demeanor.

WONDERFULLaPorte, Manager at BEST WESTERN PLUS La Porte Hotel & Conference Center, responded to this review
We are so glad that you enjoyed your stay & were able to take advantage of our amenities! We would love to see you back again in the future!

"Quick Trip"

4

Sharon G, Royal Oak, United States
20/10/2016

Quiet, comfortable, clean, rooms. Staff was friendly and helpful. Can't comment on the breakfast as I was too tired to go down after a long tiring trip in heavy rain. They now having automatic sliding doors at the front which is a great help getting in with luggage if you are alone.

"Great Place - Great Price"

5

07/10/2016

For the price I couldn't beat this hotel. We got free breakfast, the internet was decent enough and the staff was extremely friendly. We were staying in the area on our way back home on a road trip and it was a welcome change from the last few hotels.

"Good value"

5

Davis P H, Lexington MN, United States
07/10/2016

Stopped here when passing through. Didn't research it at all, but were pleasantly surprised with the quality of the facility. Great service. Nice lounge and restaurant. Room was quiet and dark, with comfortable beds.

"Very pleasant people"

5

Perry M, Carmel, United States
30/09/2016

The staff is very pleasant and welcoming. They always are happy to fulfill any request. The breakfast was good. Coupons are great. Got a great room at a very reasonable price. Can't say enough about the staff in the entire hotel.

"great place to stay"

5

Jerry D, brackenridge, United States
28/09/2016

we have stayed at this motel for three straight years and we have been more than pleased with our experience. the room was clean with a great comfortable bed . the breakfast was more than adequate. we would have no problem in recommending this motel.

"Outdated and pricey"

2

Lauren R, Indianapolis, United States
26/09/2016

We paid $150 (that includes a $50 discount) for a room that was very outdated and questionable cleanliness. There were stains on the sofa, bed dust ruffle and carpet. The value was extremely poor for what we paid.

"No tv service"

4

Frank B, Chesterfield, United States
13/09/2016

The TV's in the lounge didn't work. When we asked the bartender to turn on the three TV's in the lounge she tried but could not. Then she said they were having trouble getting the TV's to work properly

"poor quality"

2

Donna B, Midlothian, United States
11/09/2016

Bugs in bath tub, paper plates for breakfast, no water pressure in tub and poor drainage in tub. Will not be back. This hotel is located near our boat slip in the lake and would be ideal to stay for us and family. I will not recommend this hotel to anyone.

WONDERFULLaPorte, Manager at BEST WESTERN PLUS La Porte Hotel & Conference Center, responded to this review
We take this very seriously and have already sent our maintenance team to the room to inspect the source of the gnats in the bath tub and to fix the other issues that you mentioned. We truly value your business and would very much like to have you back again in the future. Thank you again and have a wonderful day.
Crystal H.
Assistant GM

"Unsafe, unclean, unacceptable rooms"

1

MarinaFriz, Boston, Massachusetts
09/09/2016

We had to switch rooms two times before finding an "acceptable", i.e. not awful, room for our family. The first room smelled so strong of chemicals that we all felt sick within the first 10 minutes. The second room smelled SO STRONG OF MOLD that we could not even walk in the room. This was not being picky. It was literally an issue of safety. When we told the staff, they said they would take something off our bill, but never did. This is one of the worst hotels I have ever stayed at.

"Really Nice!"

5

Thebobbit90, Rockford, Illinois
05/09/2016

Saw the reviews and wasn't expecting much. We were pleasantly surprised, friendly staff, clean rooms, nice pool (also clean) and an amazingly good breakfast buffet. The kids enjoyed the little indoor play area, shuffleboard, game room and putting area.
Although, I am not currently partaking of the physical fitness craze, the have a nice workout area.

WONDERFULLaPorte, Manager at BEST WESTERN PLUS La Porte Hotel & Conference Center, responded to this review
In most cases negative reviews stem from isolated instances that we rectify almost immediately. Our main goal is not to have any issues, but we are all human. The most important thing is that we work our very best to make it right for our guests and learn from these issues. We are so glad that you had a great stay and that you got to experience our hotel. We truly value your review. We hope to see you back again! Have a super day!
Crystal H.
Assistant GM

"AWFUL stay"

1

Karl M, Sheboygan, United States
31/08/2016

The beds were damp. We were told that was because they cleaned the floors earlier in the day or week. It was extremely humid in the halls and therefore the dampness just hung in the air and landed on the bedding. Very dissatisfied.

WONDERFULLaPorte, Manager at BEST WESTERN PLUS La Porte Hotel & Conference Center, responded to this review
We did just have our carpets cleaned by a professional company recently. I am unsure as to whether or not that is the cause for the issue with the bed. I can assure you that this issue is definitely not a normal occurrence. I am so sorry that you had to experience this as it is an isolated incident. Thank you again for your review.
Crystal H.
Assistant GM

"The hallways wreak of urine, the rooms of mildew. Hotel is falling apart."

1

Elizabeth B, Bristol, United States
29/08/2016

This hotel was absolutely disgusting. And to charge 120.00 to stay in it is just insane. The only reason we stayed is because we had no other options available in the area, and this was the location that was recommended by the bride and groom of the wedding we were attending. We could not get out of there fast enough. Hallways smelled of urine, ceilings brown with water stains and falling apart. Tub would not drain. You felt like you needed to shower just standing in this hotel. It should be torn down immediately. I'd like a refund. Disgrace.

WONDERFULLaPorte, Manager at BEST WESTERN PLUS La Porte Hotel & Conference Center, responded to this review
Our carpets were just cleaned professionally in all public areas and in our guest rooms to ensure that they are up to expectations. We are also in the process of completing maintenance projects around our facility to fix any leaks that may have caused the stained ceiling tiles. We apologize that things were not up to your (or our) expectations. Just know that we take all feedback very seriously. Our goal is to constantly improve and provide all guests with a superior customer experience. Thank you for your feedback. We truly hope that you will give us another opportunity to serve you again in the future.
Crystal H.
Assistant GM

"Awesomeness "

5

jamiejamie12, LaPorte, Indiana
29/08/2016

Karina Patricia were amazing and very professional! They deserve a raise. They are so awesome here! They have jacuzzi tubs and a restaurant and bar built into the hotel. I love it here. I would live here forever if I could. This was the best time I've ever had in my life thanks to the awesome staff!

"Bed and washroom"

3

boomerLemont_IL_, Lemont
29/08/2016

mattresses need to be replaced and toilet fixtures updated to accommodate an adult. Good staff but restaurant and bar hours should be expanded. Hotel has good layout but needs elevator replaced or modernized. Rooms are roomy and with better mattresses and toilet fixtures would be very comfortable.

"Dirty & Dated"

1

CDDD17, North Aurora
28/08/2016

We travel often and this hotel tops the list as one of the worst. It is extremely outdated and every inch of it is filthy. We would have checked out if we could have found another hotel close enough to the event we were attending. The entire building inside, including the rooms, are painted dirty gray stucco with stains and drip marks everywhere. The elevator floor is sticky, the floor buttons are upside down and caked with crud, but the stairwells are even worse. I don't think our two queen bed room had been cleaned in a long time. The bathroom floor had dried spills on it, the bathtub had about a dozen bugs in it, the carpet had old food crumbs on it, the sheets had several hairs on them, and the bed-skirts are made of vinyl and streaked with stains. I can't even believe that this hotel remains open in this condition.

"Awesome"

5

Railroader7487, Elwood, Indiana
26/08/2016

I want to say this is my favorite motel.I have stayed here many times and everyone is so friendly and will do whatever it takes to make your stay comfortable.
GM Patricia,Asst.GM Chrystal,Karina at the front desk was very helpful when I had a small problem with my dog.Bar manager Jessica and bartender Janie and I don't want to leave out the maintenance guys Sonny,Bill,Tim and Del.
I know I have left a few of the staff members out,but it was not intentional.The whole staff is totally awesome.

"Short Business trip"

5

Perry M, Carmel, United States
21/08/2016

The people at this hotel, make your stay very pleasant. Especially Patricia and Deseray were very helpful when I forgot my phone charger. The new breakfast was also very good. They are always making nice changes.

"Bad experience"

2

16/08/2016

Hotel is in need of total remodel !! Exterior does not reflect interior. Price gouging because of convention in town. Elevator is falling apart, not working properly , scary ride. Drain in shower backing up, not draining. Friendly staff. Keep the staff, remodel the hotel. First and last time for Best Western.

"Employees Great but Hotel Outdated"

2

Michael D, Durham, CT, United States
14/08/2016

For the price we paid at other hotels this hotel was not a bargain. The hotel is old and defianately nedds updating. The breakfast food reminds me of school cafateria food, no variety and substandard in quality. The spread has to be more of a variety. The fresh fruit was limited to Apples and oranges, still with the UPC label in them.. If Best Western is reading this review I hope they take it seriously and invest some money in this property..it is so outdated. The area of Lapoint seems to be more of a middle income area and I am not sure how this hotel is doing as far as sales or customers, but a critacal review like mine is not good for business. The gym and game room were not air conditioned, nor was the remainder of the hotel, with the exception of the rooms and the restaurant. The only thing this hotel has going is the dedicated staff who worked so hard keeping it clean and running, they were all very professional and polite, I give them all a 10...but you could ony bail out so much water out of a sinking ship..

"ok,"

3

pyrowild, Kokomo, Indiana
11/08/2016

rooms ready for an upgrade, clean but over priced, service was good. the bright spot was the bar. Appetizers were great, drinks generous and service good. fast food close by, decent Mexican restaurant a block away. attended PGI International Fireworks convention and found the local people helpful and pleasant.

"bugs"

1

Dale M, Palmyra, United States
11/08/2016

Run down, noisy, bugs galore. Room key malfunctioned. Two different kinds of bugs literally everywhere. Thank God for the bartender. Sad that he has to work in a place like that. The staff was not to blame. The management needs to update this facility in a bad way. Atrium was about 100 degrees. The room AC units face into the facility. Might be ok in the winter but not in August. Sink broke, Stains on the floor and the couch. Just a dirty place all around. Gouged on price due to the convention in town. This is why I do not like to travel any more.

"Where the F is our room"

3

TLJO, New York City, New York
08/08/2016

Our flirty clerk loved the clientele of the hotel because the truckers bring her food. Our room was located on the second floor. After walking aimlessly down a hall, the elevators were located. We took the elevator to the second floor, which opened to falling down ceiling tiles and sliding glass doors with no way to open them. After walking down the hall, we still didn't see a door that a key would open. We returned to the front desk and asked again. The clerk was different and was kind to say, it's a sneaky way and told us that we had to walk further down the hall, go through the hidden doorway and walk back down the hall to our room. Finally found our room, cooky signs and all. View was of the roof and air conditioners. Breakfast was traditional edible. Clean, but nothing special.

"Anniversary celebration "

5

28/07/2016

We stayed here for our 8 year wedding anniversary in a Jacuzzi suite. The room was very clean and in great condition. Went to hotel bar with friends, staff was wonderful. We also bring our kids here all the time for a little getaway. They love the pool and arcade. We will definitely be staying here many more times in the future.

"Decent Place"

4

570dustin, Peoria, Illinois
25/07/2016

The staff and service was second to none. Our room was clean and comfortable. the property has a little age and wear to it, and typical things that come along with it. Our breakfast experience wasn't very good, but it was really busy when went down for it. Overall, it was a good experience. It was probably a little pricey for what you get.

"very good"

5

Linda A, kingman, United States
20/07/2016

We were happy with our rooms. wish the pools had been warmer. staff was very nice and clean. We be staying august 6 in Hammond, in Best Western and from our suggestion our son will be staying also. I highly recommend Best Western.

"Nothing like I expected, AT ALL!"

1

erinmpalmer, Sebring, Florida
18/07/2016

The management is pathetic! They DO NOT care about the well being of their guests! The "free breakfast" is a joke. The fruit weren't fresh, the juice was mostly water, & if you weren't there 6:30 AM, you'd be lucky to get anything at all. Also, if you have more than 2 people in your room, someone doesn't get to have breakfast because you only get enough "vouchers" for two people; regardless of the fact that you have to pay extra if there are more than 2 adults in the room. I'm a 22 year old female; while walking outside to the parking lot with my boyfriend, a male janitor I assume to be somewhere between 50 & 60 years old decided it was a good idea to look my body up & down. My boyfriend confronted him & he proceeded to give us attitude about it. He then tells the management that he was threatened & we were asked to leave the property. When we attempted to tell the management he was looking at me inappropriately, we were told the janitor "was just doing his job". Never once did they listen to anything we tried to say to them. The entire inside of the place smelled of chlorine & urine! I would NEVER suggest this hotel unless you're completely DESPERATE!!

"Filthy room"

1

18/07/2016

Check-in took 20 minutes of waiting in line. The hallway and room smelled like marijuana and cigarette smoke. The room had stains on the comforter, balls of hair on the floor, and dirty chairs. It was the filthiest hotel I have ever stayed at. I thought if I was paying over $115 I would at least get a clean room, but I was mistaken.

"Nice location and decent hotel but expected better"

3

rmpeterson2, Mantorville, Minnesota
11/07/2016

We attended a wedding in the area and our family chose this hotel. I was impressed with the hotel desk clerk, Deseray, in how she handled a difficult guest in line in front of us -- very professional and courteous.
The hotel was clean and fairly quiet but was quite dated. Our hotel door didn't close by itself and the toilet ran continually unless you opened it up and "helped" the float manually. The shower/bath was old and had to changed a lot due to hot/cold blasts.
The beds were comfortable and the air conditioning worked well and wasn't too loud. Our room was on the second floor and opened to the hall on one side and had a sliding glass door that opened to another hall that overlooked the lounge area.
We had fun with our family in the lounge area. The gathering area was nice but some of the chairs were permanently reclined. The pool was nearby but closed fairly early (10pm).
We each got a voucher for breakfast but were a bit disappointed. The food was typical of any free breakfast at an economy hotel. They had eggs, oatmeal, biscuits/gravy, and waffles. There was very little fresh fruit/vegetables options. If you want tea you need to ask for it specifically. Only coffee is offered in the food area.
For the price, I expected better. But the service was good and the location was great. Shopping, lakes, restaurants are all close by.

"Old Dump needs bull dozed"

1

StephBodle, Ogden, Utah
07/07/2016

Should have paid attention to the reviews. This place needs a total gut and remodel. Very old dated and DIRTY feeling. Long drive late and I just didn't want to push it. Never again. Very deceiving the lobby looks ok but after even walking through the hallway doors it was old dingy and just gross feeling. The room looked ok at first bathroom had newer looking vanity. But tub old plastic dingy bad calk job and old 80's fixtures. Breakfast was bland and picked over. Normal every day cereal over cooked steam pan eggs and hard biscuits.

"How quickly things change (and not for the better)"

1

07/07/2016

When we arrived at the hotel, the main entrance was taped off and signs were posted to use the side entrance. As we made our way to the side entrance, we had to walk past employees smoking outside the side entrance. Check in was quick, but instead of charging the card we checked in with, they charged the card that we held the room with and at check out, were unable to o anything about it. The room was as expected. Not spotless, but acceptable. Breakfast was pretty good besides only being offered from 630-930 causing it to be extremely crowded and items not stocked quick enough. The staff did their job, but they had this attitude as if they were either burned out from the holiday, or just not happy at the hotel. An agent "Deseray" explained her frustrations about management never being around without me asking. At check out, we learned of the mistake on the bill and were told sorry but there was nothing anyone could do as no management was there for the weekend. I have tried contacting the GM "Patricia" with 3 voice mails in 4 days and have not heard anything. I stayed at this property last year and it was great The age of the property is showing and combined with a "C" squad of employees, I will spend the extra money to stay somewhere else.

"An interesting experience...."

4

Steve H, Fort Belvoir, Virginia
30/06/2016

The folks at this hotel knew how to do things right. They were very friendly and would go the extra distance to assist you without complaint. We held a special function for my mother's 80th birthday there and the service staff was simply - exceptional. I would highly recommend staying there again. They serve complimentary breakfast to their guests and are always accommodating.

"Best Western not worth the trip"

3

Sherri M, La Porte, United States
20/06/2016

We had to wait until 12:30 a.m. for our room to be clean. We had problem with check in even though reservations were made ahead of time. The Atrium was loud. The cleanliness of the rooms were average and the front desk people were kind.

"Pool Conference"

4

Tersea M, SOUTH BEND, United States
13/06/2016

Here for an APA pool conference. The staff were all great. The facility is incredibly clean and rooms were also well cleaned. Continental breakfast was decent. They were also a pet friendly hotel provider which made it nice as along with myself numerous others had their pet/pets with them.

WONDERFULLaPorte, Manager at BEST WESTERN PLUS La Porte Hotel & Conference Center, responded to this review
We are thrilled that you made it to the tournament & that you enjoyed your stay with us! Thank you for taking the time to review our hotel. We wish you luck for next year also!
Thank you, Crystal H. Assistant GM

"Unsatisfactory Stay at Best Western"

2

ERetreats, Portage, Indiana
01/06/2016

I was overcharged, which caused a $35 fee to my account. The hotel acknowledged that it was their fault, but refused to compensate me for the $35. Apparently, there was a notation in the fine print of the hotel contract. They finally fixed the overage, but added an additional hold on my account. I'm still trying to get that rectified!
The hotel is old and our room had stains on one of the headboards. Other than that, it was pretty clean. I didn't like the old spanish style of the common areas and the room. I felt like I was in an older part of Mexico. The breakfast was ok, not as good as in most hotels.
On the plus side, the service staff were exceptional. Deseray should be promoted or at least given a raise. She provided stellar service, as did most of the other service staff!
But, in spite of the the wonderful staff, I will not stay at this hotel again because of the other issues.

"Safe Pool "

4

LennieCoventry, Coventry
28/05/2016

I liked the pool area. It had barriers across to keep youngsters safely in an area with their moms and dads, whilst other older swimmers could swim and splash about freely and there was an outside area accessible by a little "tunnel" from the inside pool. The bartender was friendly and accommodating as we were able to order a bowl of soup and a starter. The chowder was great. Room and everywhere else in the hotel was clean.

"I WAS CHARGED A 500.00 CLEAN UP FEE!!!"

1

mdzn5440, LaPorte, Indiana
26/05/2016

Hello myself and my friends kids stayed over night one night in two rooms. I was charged a 500 dollar cleaning fee and nobody warned me about it. The floor was commercial carpeting and it was not bad at all. I decided to call hotel after I saw it on my account and they said there was a cake stain on floor and on linen. I calmed down called back later and talked to front desk she said I was charged 400.00 for carpet cleaning and 100.00 for linen. Are you kidding me? I asked for her to leave message for general manager to send me bills,pictures, and reciepts so I can show it to a attorney. I also called corporate and will call the better business bureau if it doesn't get resolved. I expected more from Best Western I have stayed at many Best Westerns in the past. I am still waiting to hear from company.

"Okay, but old and musky"

2

Terry T, Nashville, Tennessee
24/05/2016

Hotel seemed nice enough, but was very dated. My room had a musty smell that was seemed to be covered up by using a LOT of air freshener or crept fresh....so much so that I had a headache after sleeping there. Staff were friendly, but there is a newer Hampton Inn in town that isn't far from this Best Western. Also chose this hotel thinking it would be a nice place on the lake, but there isn't even a lake view from this hotel.

"Great place"

4

Andy G, Milwaukee, Wisconsin
18/05/2016

Great room. Comfortable bed. Breakfast was fantastic - lots of hot options. Staff was excellent. Indoor pool and hot tub, hours were a little weird - not open in the morning. Small workout room and also a game room. Nice Spanish style and plenty of seating/ hang out areas.

"Amazing service. Look no further"

5

18/05/2016

Rooms are nice, staff is super friendly. I recommend going to the pub at this hotel, food is amazing and Jess the bartender always has an A game. She will go out of her way to make you have a wonderful experience.

"Excellent hotel"

5

Larry L, Lititz, United States
06/05/2016

We traveled back to Indiana for a funeral Selected this hotel for conveinence to facilities. It was a great place to stay. Hotel was excellent and the staff could not have been more helpful.They made a very difficult time for us a lot easier. We would highly recommend staying here.

"Please Update"

3

Steven P, La Porte, United States
02/05/2016

This is an old Holiday Inn that has been restored sometime in the past. However, it now needs to be re-restored. Things are way out of date. Especially for the price that the hotel charges. The service is excellent, but the décor is worn. Lighting needs attention in the rooms along with the bath tub water knobs being hard to turn and know which way is colder and hotter.

"Rest and Relax"

3

810charlotteb, Logansport, Indiana
25/04/2016

My less than perfect rating delt with the condition of the building Several holes in the façade of the walls, wire ties seen, Holes chucked out as if speakers or something should have been in them.. This needs updated in the worst way. The room was clean and the bed was a little dated but comfortable. The desk person was awesome and very helpful at check in. The only problem at check in was the matter of the cost of the rooms, Online the cost of the room was $99.00 as was the Hampton inn, I chose Best Western because I am a rewards member as well as have AAA ARP , which I told the girl but when I asked the cost with my discount she Quoted $125.00. We then told her and she price matched the 99.00 a little disappointing as my friends that were with us wanted to go to the Hampton where they said that they always got a discount over the list price online. We were there and booked both rooms anyway. I can see this would be a wonderful place to stay if you have children. The breakfast setup was poorly organized, food was dry and not as abundant as we were accustomed to. They had no bacon, no gravy, no individual cereal and no Danish. Did enjoy the plentiful seating and the booths. A pool was available as was indoor games. These we did not use. Overall stay was ok.

"Old hotel"

3

IndianaCruiselover, Indiana
18/04/2016

This hotel was old. It was decent for the price and the bed slept really well, however, the restaurant was not good at all. The dinner service was horrible and the breakfast was not good. The breakfast selection was poor. And, the waffle maker should be located in another area. This slowed down the line for others who were not making a waffle.

"excellent"

5

Gene M, Bartlett, United States
09/04/2016

I've stayed here before & never been disappointed. The staff is friendly & helpful & the facilities are always neat clean & tidy. The food in the restaurant is good & reasonably priced & the bar is cozy & friendly

WONDERFULLaPorte, Manager at BEST WESTERN PLUS La Porte Hotel & Conference Center, responded to this review
We truly appreciate your business and hope to see you back in the future. Until then, Safe Travels! Thank you for your review Gene.
Crystal H.
Assistant GM

"clean room, friendly staff"

5

Traci G, Kalamazoo, MI, United States
06/04/2016

We stayed here one night to break up our drive to Chicago. The room was clean, the staff friendly. The pool was great and the interior of the hotel is fun- set up like a little village with bistro tables outside the room looking over to the first floor where there was shuffleboard and other fun activities. We would definitely stay again.

WONDERFULLaPorte, Manager at BEST WESTERN PLUS La Porte Hotel & Conference Center, responded to this review
I'm glad that you enjoyed the layout of our hotel. It's always wonderful for us to hear that your stay went well. We hope that you will visit our location in the future as well. Thank you for your kind words.
Crystal H.
Assistant GM

"A lovely stay with good people."

5

Jeannette K, West Liberty, United States
01/04/2016

The staff was courteous, professional and attentive. The room was fine and the pool and hot tube were most welcome. The wifi worked well. The breakfast buffet was lackluster. I was really looking forward to the cobb salad for dinner in the evening, but it was a little bit disappointing, the chicken was dry and the dressing was not the best but the service was splendid and the desserts were to die for. We will definitely be coming back.

WONDERFULLaPorte, Manager at BEST WESTERN PLUS La Porte Hotel & Conference Center, responded to this review
We are offering a new Breakfast setup now. We have all new "Make your own" stations for you to choose from! There are Make your own Waffle, Yogurt or Oatmeal stations with various topping options along with eggs, sausage, cereal, fresh fruit, pastries, etc. We have also changed the presentation somewhat. We would love to have you back again to experience the new Breakfast. Thank you so much for your feedback. We truly value all suggestions and will always strive to be the best!
Crystal H.
Assistant GM

"Housekeeping needs a review"

2

73Karen, Gladwin, Michigan
13/03/2016

This was my second experience in staying in this hotel. My first trip there was about 18 months ago. Not much has changed since then. Having driven for a number of hours my first stop was the ladies room behind the Lobby Desk. The floor was dirty, not littered, but dirty and in the corner there was a lot of dirt with cobwebs growing over it, so obviously the floor had not been wiped down that day.
We progressed to our room. The furnishing are nice but when we opened the door, there was an odor. Not pleasant. Later determined it was originating in the bathroom, Apparently it had been some time since the floor had been cleaned thoroughly or disinfected around the stool and the odor was coming from that area and the floor was a little "sticky". Also in the morning we had very cool water. Even though it ran for a long time a "hot" shower was out of the question. I heard a couple of others complaining about this also.
Otherwise the hotel was "average." some of the chairs on the second floor poolside were still in poor condition - too many too large folks had used them for too long. The hallway was quiet during the night.
I judge the quality of the hotel by the cost of the room versus my expectations for that cost. It certainly is not a 5 star hotel and I am not judging it as such. For the cost (average) it is a good hotel, the housekeeping needs to be improved especially in the common areas and the bathrooms.

WONDERFULLaPorte, Manager at BEST WESTERN PLUS La Porte Hotel & Conference Center, responded to this review
I have personally made sure that these items have been attended to and that they are continually maintained. We strive to have all areas be at their best condition at all times. I am sorry that these items were not up to either of our standards of what we expect. I hope that you will reconsider staying with us in the future. We truly value your business and your feedback.
Crystal H.
Assistant GM

"Love this Hotel!"

5

Louise G, Copenhagen Region, Denmark
08/03/2016

The Best Western Plus La Porte Hotel and Conference Center is such a wonderful place to stay in at, the rooms here are just so awesome, comfortable and relaxing. The staff working here are all indeed very friendly and always welcoming you with a warm smile.

"A Great Stay"

4

Myrle A W, LaPorte, United States
07/03/2016

We have chosen Best Western LaPorte for 5 years for a Viet Nam Reunion and Lion Convention. The hotel is clean and the food is to die for. Great job! They have hired more staff to meet our needs which we so appreciated!

WONDERFULLaPorte, Manager at BEST WESTERN PLUS La Porte Hotel & Conference Center, responded to this review
We are always so glad to see your group every year! I am so glad that your experience here went well and that you all had a great time! We hope to see you back next year (or sooner!). Thank you so much for your review!
Crystal H.
Assistant GM

"Great place for group events"

5

Ellen R, Milwaukee, Wisconsin, United States
22/02/2016

This hotel is so very cute! The decor is one of a kind. The staff are friendly, attentive, and welcoming. There is a pool and hot tub in good condition, a workout room, a restaurant and bar, coffee in the lobby, pets welcome. It is located along the main strip, coming into Laporte. Rooms were clean and beds were comfortable. We got a room with a sliding door to the Center atrium, and it was great to watch the rest of the people in the hotel come and go.

"Hotel Blotto 2016 Music Fest"

5

Joseph A, Elgin, IL, United States
22/02/2016

I do not know how this hotel does it and puts up with all the organized chaos we bring to this place twice a year now... Bravo. We love this hotel and its developing, creative use of the place as a whole to have 3 band stages and 24 hours of hippies constantly running around. From decorating the Atrium with banners, constant music everywhere 24/7, the Potluck Saturday night dinner tradition and fire alarms... (which was reduced to only one this year, on an early Friday before the event started.) We are now not rookies and eveybody had a good time and blissful experience. Despite small hangups of my room leaking water on my bed from 61 degrees in February two days in a row - I booked the SAME ROOM for next year. Love it. Thank you. - Joe A.

"Good place, good people"

5

Henry L C, Sanford, United States
10/02/2016

Never done one of these but it is linked with my email. We arrived and the girl was so nice and got us taken care of quickly. Got us a room on first floor close to the front so we wouldn't have to walk far. Room was cold upon entering and it took awhile to heat up but that's my only complaint. Room was comfortable and clean. The whole hotel was pleasant and all the staff members were very sweet. Overall it was a very nice stay and we will stay at that hotel again.

"Party Place"

3

05/02/2016

It was a very strange experience. Many room had multiple people staying in one room. It seems very shady at night and exterior entry doors were normally unlocked. The free breakfast was just average and the hotel seemed very outdated. A little more security and less noise could go a long way in this hotel.

"Not sure we'd stay again"

3

Angela M, Grand Rapids, United States
05/02/2016

The room only had one mirror with an outlet near it (was in the very small bathroom) - made it difficult for 3 people to get ready in the morning. The in-room refrigerator froze everything. The internet was very slow. The rooms appeared dingy and outdated. The staff was very courteous and helpful.

"Stay Here!"

5

Bill H, Bloomington, United States
29/01/2016

Service is fantastic, and the facility is clean and well run. From the moment of check-in to the time of check-out, the experience was excellent. The management of this hotel is to be congratulated. I travel for business almost weekly, so I believe I have a perspective on accommodations.

"Best Western Laporte"

2

Nicole S, Laporte, United States
26/01/2016

The staff here is very rude. They are not concerned with the feelings or needs of their guests. Over priced for the overall quality of the hotel. Pool and hottub always swarming with young children. The rooms are very run down and bland. Not a very homey or comfortable place.

WONDERFULLaPorte, Manager at BEST WESTERN PLUS La Porte Hotel & Conference Center, responded to this review
Thank you for the review and for the previous survey you also filled out about the same items. As previously stated we have to enforce our 21+ years of age policy for guest room rentals. As for Pool usage; all guests are welcome to use the pool from 10am-10pm, so at times it will be quite busy with other guests and their children using the pool also. I apologize it was busy on the weekend that you stayed with us. We hope that you will return in the future.
Crystal H.
Assistant GM

"Short but good stay"

5

Samantha H, indiana, United States
23/01/2016

everything was good with our stay. the room was comfortable clean and the décor of the hotel was cool. they have a debit card hold policy that holds funds on your card even after you check out for a few days so that would be a downside. Plan for having extra money on your card

WONDERFULLaPorte, Manager at BEST WESTERN PLUS La Porte Hotel & Conference Center, responded to this review
I am very glad that you enjoyed your stay! Regarding our debit card policy: We only place an additional amount of $30.00 for an incidental hold on your card in addition to your room and tax. If no incidental charges occur, we release the hold the day you check out. From that point some banking institutions may take up to 5-7 business days to release the funds to your account. I understand the inconvenience that this can cause and we apologize. We always notify guests ahead of time so that they are aware of the hold placed on their card at least. We hope that you will stay with us again in the future! Have a wonderful day!
Crystal H
Assistant GM

"Good overall"

5

Shawqi H, illinois, United States
15/01/2016

Hotel was clean and had a lot of amenities. Food was actually really great from the pub that's in their hotel. All nice staff members. Beds were comfortable unlike some places. I wish this survey didn't make me keep writing more characters when I wanted to leave a short survey.

WONDERFULLaPorte, Manager at BEST WESTERN PLUS La Porte Hotel & Conference Center, responded to this review
We feel very grateful to have an such a great restaurant in house that serves delicious food! We are thrilled that you were able to try it and that you liked it! Thank you so much for taking the time to fill out a review. We look forward to seeing you in the future.
Crystal H.
Assistant GM

"Wedding Group"

5

Johna P, Illinois, United States
11/01/2016

We stayed for a wedding that was at the Allure. Hotel was very close to venue. Staff members helped set up cab transportation. Everytime we called to set up everything or when we had questions their communications was great. Rooms were perfect. Fridges in rooms were very convenient. Rooms seemed larger than most standard hotels. There were many open guest areas to sit and congregate. We enjoyed everything. Everyone was so nice but 3 staff members who went above and beyond for us were Karen, Patricia, & Crystal. Ask for them for awesome service!

WONDERFULLaPorte, Manager at BEST WESTERN PLUS La Porte Hotel & Conference Center, responded to this review
Thank you so much for choosing our location for your wedding group to attend. We enjoyed being a part of you and your family's special weekend. I am so glad that you had a great time & and are very flattered by your kind words and compliments. I will definitely pass them along to the other staff members. We hope that you will think of us in the future when you need lodging again. Have a wonderful day!
Crystal H.
Assistant GM

"Relaxing stay"

4

James Y, Indianapolis, United States
11/01/2016

We came to visit my family on the Holidays and relax. And with a pet, they offered a pet friendly hotel. This hotel was very satisfying in all aspects. All the staff was really helpful and great. To have a free breakfast buffet that served fresh hot food was an added bonus.

WONDERFULLaPorte, Manager at BEST WESTERN PLUS La Porte Hotel & Conference Center, responded to this review
It is so wonderful for us to hear that you had a great time & enjoyed the facility. We hope that you will visit us in the future if you are ever in the area again. Thank you for your kind review!
Crystal H.
Assistant GM

"Good stay"

5

Crystal Tyler H, Chicago, United States
08/01/2016

We stayed at the hotel in laporte with a wedding group. Everythng went smooth and check in was quick. We enjoyed the bar after the wedding also. Our room was really cute and the décor of the entire hotel was pretty cool. Most of our family and friends stayed at the same hotel. Everyone seemed to enjoy everything. All the people who worked there were very nice. We would stay again.

"Average, could have had better quality"

3

Kathleen S, LaPorte, United States
07/01/2016

I enjoyed the stay,however I feel the motel is old and outdated. It needs work. Even if it had some cosmetic improvements it would have been rated better. I don't know if i would recommend the motel to a friend. If they were just passing through for 1 nite. Anything more than 1 night.......no.

"nice, but not in 21st century"

4

Steven S, Lindenhurst, United States
01/01/2016

no usb hookups. limited outlets. no express checkout without going to counter (NOT express) however...staff is awesome, food is delicious and rooms were clean. need to invest in the infrastructure. no "green " initiatives.

"Winter storm"

5

Sharon R, Rolling Prairie, IN, United States
01/01/2016

Power outage due to a winter storm sent us to this hotel overnight, which is less than 10 miles from home. Had to take our 2 kittens with, Pinky and Stitch, and the hotel could not have been more accommodating. Lots of other folks with their pets too. And the price was a real value. Made an inconvenient situation much more tolerable.

"Nice Hotel for the Price"

3

30/12/2015

This hotel has a pool and fun mini golf area. The hotel was clean. The only thing that I didn't like about the hotel was that there were no clean towels in the gym or pool area. The hotel was also understaffed but it was during Christmas so that could be why.

"Family Holiday Trip"

5

Karen G, Michigan City, United States
29/12/2015

We get together almost every year around Christmas at the laporte best western. It use to be something else years back but is so much better now. They have upgraded a lot of stuff. our rooms are always clean and have many items that are useful. we always choose the dome side area rooms on first floor for the convenience of our family get together. Everyone there is always so nice and they have many staff members that have been there for many years. It is always nice to see them and they are just as nice as ever.

"Staff is excellent!"

5

Bryce J, Monrovia, Indiana
29/12/2015

What can I say about my stay on the night of December 28, 2015? Fire alarms going off, leaking ceilings from the extreme amount of rain. At every turn, the staff was polite and calming and treated every issues with the respect and care it needed. The hotel does need some minor repairs, but is very spacious and inviting.
The room was clean and comfortable. The chair and ottoman are a nice touch to help with being away from home.
The conference room we used for out meeting was well above average and set up with all the appropriate necessities.

"New Memories"

5

Edward S, kendall, United States
28/12/2015

We have been coming to this hotel over the years and it is always so much fun. Staff go above your expectations of being kind, helpful and to treat you like family. The hotel is clean, unique and great for family gatherings. We always enjoy it and will continue to enjoy it in the years to come. Thank you!

"Not too shabby"

4

Aaron_Meyer, Jasper, IN
26/12/2015

Room was clean. Restaurant was good. Convenient location. Reasonable price. They did end up in a handicap room which was not expected. It was only for one night. The front desk offered a change but didn't want to bother.

"Old and in need of update!"

1

Dennis S, Avon, United States
23/12/2015

There are not a lot of hotels to choose from in La Porte, Indiana. The secretary chose Best Western because of the reputation and quality our company has become accustomed to. This particular Best Western seemed like it was some other hotel chain's that Best Western purchased. It is old and run down, very outdated and smelled. Had I know the condition of this location, I would have stayed farther away from my job site and driven in the next morning.

"Bring earplugs. Lots of them."

1

James F, La Porte, United States
21/12/2015

The staff was nice, but that's about where it ended. Once we got to the room there was hair on the faucet, the water took minutes to get warm, and the room itself was in the 50s until we turned on the heater. It also became quickly obvious that there was some kind of track meet happening right outside our 4th floor room. From the time we arrived, around 6:00 PM, until midnight there was running and cheering outside our door. It did not make for a relaxing environment. After quiet finally began, we started to drift off to sleep, but then the bar downstairs closed their doors and the party moved to our floor. I was finally able to fall asleep around 4:00 AM, but the track meet seemed to have begun again at 7:00 AM. We left tired, cranky, and sore. Not a good experience.

"Superb Employees"

5

Michael G, Kansas City, United States
18/12/2015

This hotel has some of the best staff that I have come across in my travels. You can truly tell that they care. Reservations and Check in were so smooth, room was comfortable and clean, and I had everything I could have needed provided to me. We also enjoyed breakfast that was included with our room. Good selection and very tasty.

"Superb Staff that care"

5

Nick C, Illinois, United States
12/12/2015

From the moment you step foot in the building you are treated like a friend or family. Each staff member I encountered was so kind and helpful and went out of their way to make things extra special. We appreciated it immensely. Hotel is older but well maintained. Our room was very comfortable and had pretty much everything we needed. I liked the features such as the remote control for the TV that was a "clean remote'" (it was flat surfaced to clean better and easier. It's the first time I've seen one) and it had an easy how to for connecting to their wifi system. The restaurant that is in the hotel actually has really great food unlike other in hotel restaurants that I have tried before. They have a well rounded enjoyable hotel and we will definitely stay again. Another thank you to the wonderful staff for making it perfect.

"Warm and Comfortable"

5

Tammy H, Mountain View, United States
04/12/2015

We would highly recommend this hotel. It was a great experience: comfortable and clean rooms, friendly and helpful staff; delicious breakfast; great location. And the amenities were plentiful, great when you are traveling with teenagers : pool; gym; game room; pool table, and shuffleboard.

WONDERFULLaPorte, Manager at BEST WESTERN PLUS La Porte Hotel & Conference Center, responded to this review
We recieved your survey as well! Thank you so much for also reviewing us on this site as well. We are so happy that you enjoyed your time with us. We look forward to seeing you in the future as well.
Crystal H.
Assistant GM

"Red Carpet"

5

Max K, LaPorte, Indiana
03/12/2015

Once again, yet another fantastic greeting from the staff at this hotel. Patricia, Karina and the rest of the staff have helped make my stay enjoyable. Always greeting me with a smile no matter what time of day I come into the hotel. The bar and restaurant are great as well. I always stay here when I am in town . There is plenty to keep busy on site as well such as shuffle board, putting greens, pool table and arcade games, swimming pool, hot tub, also a work out room. If you want place where they roll out the red carpet, I recommend you choose this one.

WONDERFULLaPorte, Manager at BEST WESTERN PLUS La Porte Hotel & Conference Center, responded to this review
We are thrilled that you have so many wonderful things to say about your stay! Thank you so much for taking the time to review us on Trip Adviser. We strive to make every guest feel at home and like family when they are here. We look forward to seeing you in the future!
Crystal H.
Assistant GM

"Great Stay"

4

Michael W, Indianapolis, United States
02/12/2015

Overall a nice place to stay for a night or two. It was family friendly with the pool and play area in the middle. The free breakfast was good and the beds were comfortable. Everyone was gracious and helpful. The remote on the TV was a bit slow, but plenty of channels to entertain our 1.5 year old and 5 year old. The pillows were nice and the shampoo was great!

WONDERFULLaPorte, Manager at BEST WESTERN PLUS La Porte Hotel & Conference Center, responded to this review
We are so pleased that you and your family had a wonderful stay! We appreciate your feedback regarding your stay and hope that you will stay with us in the future as well.
Crystal H.
Assistant GM

"GROSS GROSS GROSS"

1

30/11/2015

Grossest hotel I have EVER stayed in. In fact I stayed for about 12 minutes and came to the conclusion I could not bear it. The door looks like it's been kicked in 102 times. The bathroom was disgusting I couldn't even bring myself to check the bed. I grabbed my stuff and left. So gross ...so so so so gross!! Stay at the Hampton 3 miles away...much better!!!

WONDERFULLaPorte, Manager at BEST WESTERN PLUS La Porte Hotel & Conference Center, responded to this review
We sincerely apologize that you did not feel comfortable at our hotel. I do see general wear on the picture you attached but we do guarantee that all entries are safe and working securely for our guests' safety. We work very hard to ensure that our rooms are to the cleanest standards for our guests, so I am sorry that they were not to your or our expectations. I have passed this feedback along to our staff so that we may correct these issues for future guests. Thank you for your review.
Crystal H.
Assistant GM

"Best Stay Experience"

5

Theodore A, Columbus, United States
30/11/2015

Very professional staff, clean and very tidy hotel and service is excellent and the breakfast is the best, plus they have restaurant in the same place and they have the best customer care service, will definitely recommend this hotel

WONDERFULLaPorte, Manager at BEST WESTERN PLUS La Porte Hotel & Conference Center, responded to this review
Thank you so much for your kind review. I am very happy that you had a great time. We truly appreciate your business and hope to see you soon.
Crystal H.
Assistant GM

"Stayed here Thanksgiving and friday "

5

28/11/2015

Phone service and reservation were awesome. Rooms are clean and spacious. For the reason of our stay was a last minute arrangement due the loss of family member, the staff was very accommodating. Thank you for your hospitality.

WONDERFULLaPorte, Manager at BEST WESTERN PLUS La Porte Hotel & Conference Center, responded to this review
Our condolences as to the reason you were brought to LaPorte. Our thoughts are with you and your family. I am very happy that we could make your stay comfortable and that you enjoyed it. Thank you for letting us know about your stay.
Crystal H.
Assistant GM

"THE WORST HOTEL EVERY!"

1

16/11/2015

The worst hotel I have ever seen in my life. For the price we paid it was not worth it. If you visit this hotel check the room first before doing anything. Intersting I havent heard from the general manager yet. Pictures speak for themselves

WONDERFULLaPorte, Manager at BEST WESTERN PLUS La Porte Hotel & Conference Center, responded to this review
This is definitely not a normal occurrence in our hotel and we truly apologize that you had to experience this. Our housekeeping team perform deep cleaning on rooms on a normal basis to ensure that all guests have a pleasurable experience. A member from your group had notified our General Manager of the issue that you experienced. She did attempt to contact, but I am sorry if her communications missed you. As soon as she had heard of the issue, she notified our housekeeping manager to ensure that this did not occur again. We hope that you will consider staying with us in the future because we value your business very much.
Crystal H.
Assistant GM

"La Porte Hotel"

5

Amy W, Fort Wayne, United States
16/11/2015

When we come to visit our daughter this is our preferred hotel. The hotel has a lot of amenities. The restaurant and lounge have really good food and the service there is excellent. Rooms are clean. The staff is friendly.

WONDERFULLaPorte, Manager at BEST WESTERN PLUS La Porte Hotel & Conference Center, responded to this review
We are very happy that we are your family's preferred hotel! We truly appreciate your business and hope to see you again in the future. We are very grateful for all feedback so we thank you for taking the time to let us know about your stay. We hope to see you back in the future.
Crystal H.
Assistant GM

"family wedding"

4

Carl S, Ashville, United States
06/11/2015

we stayed for a family wedding. the people at the front desk were very helpful and friendly . breakfast food was not warm on the first day,but better the second. choices for breakfast were very good. this review is for the birds i have said all that i would like to say , and if i don't have 200 characters should not matter.

WONDERFULLaPorte, Manager at BEST WESTERN PLUS La Porte Hotel & Conference Center, responded to this review
We appreciate all reviews even if they are short ones. We just appreciate the fact that you took the time to tell us about your stay. We truly appreciate it. We are glad that you had a good time and hope that you will visit us again in the future.
Crystal H.
Assistant GM

"Staff quick to resolve issues"

5

Eric John C, Nashville, United States
04/11/2015

I had a few questions during reservation process due to website issues. Staff was happy and very patient with all of my questions and helped us tremendously. When we arrived great service continued to follow. Check in crew was so friendly and helpful. Very welcoming! Also, if you experience issues and call them they are so fast to respond. Not only that but they actual followed up on the problem to make sure it was fixed. That is rare with the service industry now unfortunately. I will stay at this hotel again should our travels take us that way.

WONDERFULLaPorte, Manager at BEST WESTERN PLUS La Porte Hotel & Conference Center, responded to this review
All of our staff members are trained to not only prevent issues but to resolve them as quickly as possible. I am glad that our staff members were able to help you several times with various items. We really appreciate you taking the time to review our hotel and look forward to you staying with us in the future.
Crystal H.
Assistant GM

"Excellent!!!"

5

Angelica M, 46360, United States
30/10/2015

I had a great pleasure to meet everyone in this hotel. They are awesome! The hotel rooms were fantastic! very very very comfortable beds! sheets were clean room smelled fresh! The lounge had great service I ate there the first day I got here. Pricing was at a good rate. The next day I went to breakfast it was awesome. a variety of food to choose from the cooks was a pleasure to meet as well as the servers in there. I will be back when I come to La Porte again. Thank you for everything!

WONDERFULLaPorte, Manager at BEST WESTERN PLUS La Porte Hotel & Conference Center, responded to this review
Your enthusiasm about your stay warms our hearts! It's very great to hear that you enjoyed your stay so much! Come back and stay with us soon!
Crystal H.
Assistant GM

"Stay only if you have no other choice."

1

cruisepro2, Washington DC, District of Columbia
30/10/2015

They told us the windows opened and when we arrived they didn't and we had a non refundable booking. After calling Orbitz to try and facilitate a refund the girl at the front desk at the hotel was as unhelpful as possible in making that happen. We had no choice but to dispute the charge. I would never go back to this property again. The rooms look tired, old and uncomfortable and I'm glad we ended up leaving.

"Really nice"

5

livy80808, LaPorte, Indiana
26/10/2015

This hotel is definitely the best in Laporte! The customer service is amazing and the rooms are super nice! I have so much fun every single time I go just because it's so nice and there is a big pool and a playground for your kids to play on!!

"La Porte Best Western"

2

Jason H D, La Porte, United States
26/10/2015

I would not recommend this hotel be advertised as it is. This hotel is old and run down. She needs to be put out of its misery. It's time someone puts money into this property and make modern renovations. or excavate and start all over. This use to be a grand hotel 30 years ago and with the lack of upkeep and moving times, it is time for someone to step up to the plate and modernize. Beds are old and uncomfortable; carpets are old and smell as if years of build up dirt and stench have fallen on them; our refrigerator worked if you wanted to make ice cubes; Even after turning it off it stayed on. The only way to shut it off was to unplug it. Falling plaster in the pool area. decor outdated...Not enough room to keep going. Hampton just down the road that is newer; maybe try them next time.

"Pit stop"

4

rollngstone, Milwaukee, Wisconsin
20/10/2015

Couldn't face another 3 hrs of driving, so we used Tripadvisor to track down a pet-friendly hotel near us The La Porte BW+ suited us just fine. Scenic area / we took a drive around and enjoyed the nearby lake. Off season so the hotel was quiet. Played some indoor shuffle board. Ate at Rother's (food from Timbers) while we watched baseball. Service was good. Room was very comfortable. Ground floor room made it easy to take the dog out.

"Best Western, LaPorte, Indiana"

5

16/10/2015

This Best Western is well-located, with easy access to route I-80. The staff was friendly, helpful, & accommodating. We arrived early, & they allowed us to check in, because our room was ready. The room was clean, the bed was comfortable, & the breakfasts were delicious. Their restaurant,'Timbers', served great food, & we were able to watch the MLB playoffs. If I have a small complaint, it's that they don't serve "All-Day Coffee" in the lobby [like the Hampton Inn]. I was happy enough with this Best Western that I booked an extra night there, due to unforeseen circumstances.

"romantic anniversary"

3

16/10/2015

I surprised my husband with a overnight stay at this hotel.. we stayed here on our first night of our wedding 30 yrs ago..we had dinner in the restaurant.. it was real good prime rib... and service was good.. while asleep we were awoken to a large crash..

"Business stay"

5

William Y, belaire, United States
12/10/2015

They offered special business rates but had a fantastic hotel. All staff were phenonminal. They were helpful and welcoming. Beds were clean, fresh, comfortable. Carpets were clean but looked like they were a bit older. Restaurant and Pub had a good menu and feel. Staff in there was excellent also. It is a good place to stay overall. We will definitely use this place again when we come back to laporte.

"Good menu, good beds"

5

Danny B, Lowell, United States
03/10/2015

The restaurant and pub inside the hotel have great options. It's nice to not have to go anywhere when I get back. The beds are comfortable. But if you don't want your beds made or sheets changed just let them know. I usually put a do not disturn sign up and the will get you things if you need them. They are usually pretty quick to get you items when you need them. The front desk staff are always very smiley and welcoming when I get back every day. It is nice to feel at home. I would recommend since they have a little bit of everything.

"Noisy place to stay"

2

Stewart S, United States
28/09/2015

Noisy, noisy, noisy. Close to dump status. Your credit card is always overcharged for the room when you check-in. They say they will refund the difference in a couple of days. Guess they expect you to steal a lot of towels. Never stay in a room that borders the atrium. Always noisy. Other rooms lack sound insulation and you can hear every step and voice in the hallways. I am going to look elsewhere next time.

"Great!"

5

27/09/2015

We would have guessed a 4/5 but when we walked into the lobby, we were impressed. Front areas are quite nice, and there is an indoor courtyard area with interesting adobe architecture. Accessing the room was a little confusing, but we were pleased once we found it. The tv had high quality HD. Good night's sleep. Perfect distance away from South Bend for a visit to Notre Dame without spending the higher prices in town.

"Nice"

5

26/09/2015

Remodeled several years ago. It is very nice. Has a large area with game room, putting green, hot tub, and indoor outdoor pool. Has the Timbers restaurant and R others pub. Also has several banquet rooms. Good service along with reasonable prices. Great hotel for kids

"Just Fine"

3

24/09/2015

During my cross country trip, I decided to treat myself to one upgraded hotel and the Best Western Plus LaPorte was a good choice. It's right off Pine Lake (no views from ground floor) and within easy walking distance. The hotel is dog friendly -- and the rooms are clean and comfortable. The hotel is entirely non smoking; however, it seems that the smoke alarm that woke everyone at 3:30 am was set off by a guest who decided to smoke in their room. The staff was friendly and competent -- but I would have expected at least a verbal apology when checking out, for a disturbed night's sleep -- that didn't occur.