Supervise case processing and investigative functions in the District Office, which includes formal and informal case review with FEH Consultants I/II’s. Responsible for the quality and quantity of the work product resulting from case processing and intake. Monitors case processing functions to assure compliance with Departmental requirements, review investigative work sheets and plans, case files, closing reports, settlement proposals and agreements, and correspondence pertaining to cases. Responsible for the proper drafting of charges and service of notices, ensuring that consultants’ intake notes are adequate. Monitoring complaints not accepted for filing to ensure appropriate judgment was exercised by the intake FEH Consultant I/II. Responsible for handling sensitive issues and complaints from the public (the District Administrator should be involved only in rare circumstances).

Attends monthly case grading meetings with Legal Division staff and ensures that the FEH Consultants I/II identify the appropriate number of cases for case grading and are prepared to present the cases at case grading. Monitor entries in Houdini electronic case management system to ensure accurate and thorough entries by FEH Consultants I/II’s. Hold monthly aged case meetings to ensure timely investigation of cases.

Responsible for the timely and professional processing of an investigative caseload of sensitive and complex matters. The FEH Consultant III (Supervisor) carries a limited case load.

Address complaints and information requests from internal and external sources, including Department managers, complainants, respondents and/or their attorneys/representatives, the general public, other government agencies, employer groups, community groups, and advocacy organizations. Responds to staff concerns and grievances; assists in community dispute resolution, and assists other staff in dealing with non-compliant respondents and attorneys. Assesses training needs, and develops and disseminates training materials. Oversee training and staff development, including but not limited to new employee orientation, staff meetings, coordinating training provided by Legal Division staff.

Represents the Department to the public, serves as a liaison to other governmental agencies and community groups, completes public speaking engagements and attends community meetings, as assigned. Respond to queries from the public regarding Departmental activities. Perform other duties appropriate for the class, as assigned.

Knowledge of: Intergroup relations and problems of protected groups such as ethnic minorities, women, physically handicapped, senior citizens, etc.; methods and techniques of promoting equal opportunity; investigation and interviewing techniques; current labor, employment and housing conditions and trends; methods of compiling and presenting data in studies related to the Department of Fair Employment and Housing’s jurisdiction and comparable Federal statues; California Fair Employment and Housing laws and Department policies and procedures; and rules of evidence; specialized areas of equal employment and/or fair housing principles and practices or other areas of concern to the Department’s programs; principles of personnel management, training and effective supervision, the Department’s Affirmative Action Program objectives; a manager’s role in the Affirmative Action Program and the processes available to meet affirmative action objectives.

Abilities to: Interpret and apply California’s Fair Employment and Housing laws and rules and regulations of the Fair Employment and Housing Commission; analyze data; communicate effectively; deal creatively, tactfully, and effectively with sensitive problems of civil rights law enforcement; analyze situations accurately and take effective action; establish and maintain cooperative relationships with those contacted in the work; conduct difficult and involved investigations of alleged violations of Fair Employment and Housing laws; speak before groups in an effective and convincing manner; to apply research and development and program management techniques and methodologies; plan, organize and direct the work of and train others; conduct informal conferences; speak effectively before groups; effectively contribute to the Department’s affirmative action objectives.

DESIRABLE QUALIFICATIONS:

Ability to supervise and provide effective leadership to a small workgroup; analyze data and draw appropriate conclusions; understand and apply complex theories, laws and regulations related to civil rights enforcement; understand and apply case processing procedures; excellent organizational, caseload management/monitoring and negotiation skills; demonstrate good decision making abilities and problem solving skills; communicate effectively both verbally and in writing; train and develop staff to point of independent functioning. Ability to operate a computer and knowledge of Excel and Word software programs. Selected candidate will be required to certify they have a valid California driver’s license and liability insurance.
Ability to speak a second language (bilingual) or American Sign Language preferred.

WHO SHOULD APPLY:
•SROA/Surplus eligible will be considered prior to recruitment methods; Surplus candidates must submit copy of surplus status letter.
•A current or former State employee with transfer or reinstatement eligibility for this classification.
•Consideration may be given to applicants who are on an employment list or on another department’s employment list (Please note that the department utilizes the Staff Services Manager I as an appropriate. You must meet the minimum qualifications at the time of examination for the classification tested. Minimum qualifications will be verified).
•All applicants must clearly indicate their basis for eligibility on the State application (STD 678). Applications will be screened and only the most qualified will be interviewed. The application screening criteria is based on the “Desirable Qualifications” noted above. Please ensure that your cover letter, application and resume reflect these criteria’s.