Hodder Education FAQs

Frequently Asked Questions

What does Hodder Education publish?

Winners of the 2015 and 2016 Bookseller Industry Awards for ‘Best Educational, Academic and Professional Publisher of the Year’, Hodder Education publish a wide range of market-focused innovative print resources and digital services, designed for core UK and key International markets.

Navigate the site using the search bar at the top of the website. You can refine your search results via the subject, curriculum, level or product filters.

Alternatively you can use the Quick Search located at the top of the page and search by entering the ISBN, author name or the title of the product.

How can I order directly from the website?

Institutions (Schools and Colleges)
Select the product(s) you wish to purchase and click 'Add to Basket'. When you are ready to pay, click ‘Proceed to checkout’ and follow the onscreen instructions.
If you already have a Dynamic Learning email username and password or a Philip Allan Magazines Online account, there's no need to re-register. Simply log in using those credentials. Alternatively, search to find your institution by entering the name and postcode, and register as a new user.
Institutions cannot change their delivery address.Payment: You will be invoiced for your purchases at the institution address that you supply. You cannot pay using a Debit / Credit card.

Individuals
Select the product(s) you wish to purchase and click 'Add to Basket'. When you are ready to pay, click ‘Proceed to checkout’ and follow the onscreen instructions.
If you do not have an existing account, you will need to register as an individual.
You can change your delivery address.Payment: You can pay using a Debit / Credit card.

From time to time, we will share promotional codes with you. These may entitle you to a discount against some or all of the products in your basket. To be one of the first to know about our special offers and discounts, sign up for our eUpdates.

If you have a valid promotion code, simply enter it into the 'Add promotion code' box as you check out your order.

Unless otherwise specified:

(i) promotional codes cannot be used on existing orders; and

(ii) only one promotional code can be redeemed per order.

Will I be charged for postage?

Ordering non-digital products on our website incurs postal charges at the following rates:

Orders to be sent to a UK address:

Standard Delivery: £3.50

Carrier: Royal Mail

Delivery time: 3-5 working days

Rapid Delivery: £7.50

Carrier: Courier

Delivery time: 2 working days for orders placed before 11.00am

Orders to be sent to an address outside of the UK:

£5 for first item, £10 for more than 1 item
Your order will be sent by Air Mail and should arrive within 2 weeks.

How do I request an inspection copy?

If we offer an inspection copy service for a particular book, you will see the option to select this on the product page. Select ‘Inspection Copy’ and then click 'Add to basket'. Click the ‘Checkout’ button on the shopping basket pop-up when you are ready and follow the onscreen instructions to complete your purchase.

Books which you may wish to adopt in class sets are available on inspection. You may retain the inspection copy for up to 60 days. Within that period you may:
i) keep the book free of charge, provided you purchase, or plan to purchase, 15 copies or more within the next academic year; or
ii) purchase the title at the published price; or
iii) return it to us in mint condition, you will be liable for any postage costs incurred in returning the items to us.

Books less likely to be adopted for class use are available on approval. Within 30 days you must either:
i) purchase the book at the published price; or
ii) return it to us in mint condition, you will be liable for any postage costs incurred in returning the items to us.

Please note:
1. Inspection and approval copies are only sent to educational establishments, not private addresses. Books are sent carriage free, but their return is at the establishment's expense.
2. Not all of our titles are available on inspection, in which case no inspection copy button will appear on the page. If you have any queries about ordering a title on inspection please use the feedback button, which appears on every page to send us a message.

What is an eInspection copy and how does it work?

An eInspection copy is an online version of a book which lets you evaluate it free of charge for a limited time. It's only available to teachers based at an educational institution.

You order the free of charge eInspection copy using the ecommerce system on the website, and once complete you'll receive an email with a link to your online version.

eInspection copies are available to view and browse as many times as you like for 30 days after you first click the link, after which the link will expire. You can also forward this link to colleagues so that they can view the eInspection copy too.

If we offer an eInspection copy service for a particular book, you will see the option to select this on the product page. Select ‘Order eInspection Copy’ and then click 'Add to basket'. Click the ‘Checkout’ button on the shopping basket pop-up when you are ready and follow the onscreen instructions to complete your purchase.

Where a book is currently published, you'll receive an eInspection copy access details email with a link to access your eInspection copy immediately. For books that are not published yet, you can pre-order an eInspection copy and we’ll automatically email you a link to the eInspection copy as soon as it’s available.

Some of our older eInspection copies use Flash. If you're using the Chrome browser and you're having problems viewing your eInspection copy, you might have to enable flash.

I am a teacher/SENCO - how can I obtain an accessible version of a school textbook for a pupil with special educational needs?

Requests for electronic material for visually impaired and print-disabled students must be made via RNIB Bookshare (formerly Load2Learn). Bookshare is a charity online database run by the Royal National Institute for the Blind that provides educational materials free of charge to VIP students in the UK. Please note that requests are accepted only from educational institutions on behalf of individual students.

If Bookshre are unable to fulfil your request, please contact vip@hodder.co.uk with the completed VIP permissions form attached. Email requests currently have a processing time of between four and six weeks, and there will be a charge to reflect the costs we incur in supplying files.

Please note that the file we provide is a standard PDF format. We do not produce Braille or large print copies, but we permit visually-impaired persons and affiliate organizations to create accessible copies of the text to suit individual needs.

If you've been having problems receiving emails related to your subscription to digital products, or not been receiving marketing emails that you've signed up for, please check in the junk email folder of your email provider, in case it has accidentally ended up there.

1 Email has ended up in junk folder

If our email has ended up in a junk folder, you can add it to your safe senders list to avoid this happening again. The way you do this depends on your email provider.

Hotmail

Open the email that went into junk. Click "Add to contacts" next to the email address.

Gmail

Open the email that went into junk. Click on the downwards arrow next to 'Reply' and click 'Add (email address) to contacts'.

Outlook 2003

Open the email that went into your junk folder. Click on "Add Sender to Senders Safe List'.

Outlook 2007

Open the email that went into your junk folder. Click 'Junk E-mail', then 'Add Sender to Safe Senders List'.

Outlook 2010

Click on the home tab, then 'Junk', then 'Junk Email Options', then 'Safe Senders'. Enter the email address of the email you received. Click 'OK'.

2 Email isn't in my junk email folder

If the email from us hasn't even got as far as your junk folder, please add our email address to your contacts list from scratch. This should solve the problem.