Resetting PIN problems with E-MAIL message and forwarding

It has come to my attention that users who try to reset their PIN and have their sfsu e-mail forwarded are NOT receiving the instructions via that e-mail message. I just called Distribution Services and they are not certain what the problem is, and they can’t reset PINS over the phone, only in person. Distribution Services staff is apparently directing these users to DO IT if they are not on campus. This seems to be happening more frequently.

I got a call from John over in DOIT who has also tested this out. It doesn’t seem to have anything to do with the forwarding, but with the server that we use for the OPAC. I hope we can fix it, because students who are experiencing this problem are getting really frustrated.

Apparently the problem has been resolved by Henok, who has determined that these e-mail messages are going into the student’s SPAM MAIL. For the future, students can add opac.sfsu.edu as a trusted domain so that mail sent to them from an @opac.sfsu.edu address will never be considered junk, or they can disable junk mail filtering. Thanks to John Tait of DOIT who was the person who actually informed me of this new information.