Summary: The Global Security Operations Center (GSOC) manager is an experienced professional who has expertise in managing people, process and technology in the control room environment, including: shift-based team leadership, strategic program oversight, effective communication (writing, speaking and presenting) and policy and procedure development, as well as technical and project management. Specific functional areas of responsibility and proficiency include: security alarm monitoring principles, dispatching and coordinating allocation of resources, stakeholder (customers and operational partners) involvement, data-driven (metrics) reporting, team and task-specific performance assessment, travel safety and security and critical incident response management. The Operations Manager is responsible for driving process implementation and refinement, short and long-term project management, cross-team (control room and field-services) collaboration, maintenance of internal and external stakeholder relationships, build relationships and seek new partners across the enterprise and directly supervises a team of Supervisors on assigned shift.

Responsibilities:

Demonstrated effectiveness in managing complex people, process and technical projects able to assess all situations and keen skills resolving challenges.

Able to assess challenges, identify root causes, address opportunities and keen skills for resolving for all situations. Have excellent analytical and problem-solving skills to drive process improvement.

Be an excellent communicator, whether writing, speaking or presenting.

Have demonstrated expertise in developing, implementing and managing control center programs.

Have experience gathering and analyzing data to create useful metrics that support positive change.

Knowledge of United Laboratories central station certification standards and requirements

4+years leading and managing all aspects of a corporate control center

Certified Protection Professional or Certified Physical Security Professional or the ability to complete such certification within 18 months of hire

Formal training in the planning, implementation, maintenance, and management of central alarm, access control, and closed circuit television systems.

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

Internal Number: R38442 Global Security Op

About Capital One

At Capital One, we’re building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding. Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams.

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