Philosophies and Strategies for Living a Digital Lifestyle and Navigating the Changing World of Work
Tools & technology, communication, time management, and work/life balance for entrepreneurs, telecommuters,
virtual companies,
remote employees, distributed teams, digital nomads, and mobile workers.

Spontaneous and Informal Communication in Virtual Teams

One of the sticking points of successful virtual teamwork is the importance of informal communication. Look at any study or assessment of a globally distributed team and you will see informal communication on any top 10, top 7, top 5, or even top 3 list as an indicator of a cohesive, high-functioning team – and a harbinger of success.

And yet, many virtual teams – especially at the management and executive level – resist investing time and energy into developing informal communication among team members. Perhaps it is because the idea of informal communication is so elusive, and it can seem counter-intuitive to encourage people to communicate on non-work related or ‘off-topic’ subjects during work time.

It is a misconception that all, or even most, informal communication is ‘did you see the game last night?’ or ‘have you seen that new movie?’ type of talk. Much of what people communicate about spontaneously is about the minute by minute project decisions and complications that are the crux of most information work.

I also believe it is a mistake to under-value a reasonable amount of casual interaction among co-workers and team members. In fact, I would encourage any virtual team to develop FORMAL ways to communicate INFORMALLY – weird, I know.

We found that spontaneous communicationplayed a pivotal role in the relationship between distributionand conflict. First, spontaneous communication was associatedwith a stronger shared identity and more shared context, ourmoderating variables. Second, spontaneous communication hada direct moderating effect on the distribution-conflict relationship,mitigating the effect of distribution on both types of conflict.We argue that this effect reflects the role of spontaneous communicationin facilitating conflict identification and conflict handling.

Ultimately, informal and spontaneous communication have been shown to increase shared identity and shared context, prevent misunderstandings, encourage accountability, and aid in conflict resolution among distributed team members.

There are many tools for fostering spontaneous and informal communication: discussion boards, instant messaging, social networking sites, blogs… Some of these you probably already have in house but simply might not be using them in this way – others are often low cost or free. There’s no one-size-fits-all solution, the idea is to find techniques and tools that work with your culture and organizational structure.