Celebrating our 2018 Guest Review Award winners

How can I set up the key pickup feature?

Updated February 21, 2019 21:26

At the moment, we’re only sharing info about the key pickup process and location with guests. If you want to show photos to help explain either the process or location, upload them to the Extranet. We’ll test displaying the photos very soon.

Research shows that confusion about key pickup is one of the most common complaints concerning check-in, from both guests and properties.

Prevent these stressful issues by using the Key pickup feature on the Extranet.

This feature informs guests about how to pick up the keys, and whether your keys are collected on site or at a different address. If the location is hard to explain, you can add photos for extra clarity.

We understand this is sensitive information. That's why we guarantee anything you upload will be stored securely and only shared with your guests.

You've earned the {name} badge for {instructions_for}

Are you not seeing your Award? Then type your property ID in the form below to search for it.
If nothing appears then your property did not achieve a Guest Review Award this year. For more information on how to win one, please check the dedicated articles in the Partner Help Center.

No award was found for this property ID. Please get in touch if you believe this is a mistake.