First check if the volume is not set very low. Check the volume setting on the phone/tablet/computer AND on the speaker/headphone.

Make sure the speaker/headphone is in the list of Bluetooth devices on your phone/tablet and that the status is shown as 'Connected'.

The sound is distorted.

Make sure the battery is charged properly. When the battery is almost empty, the sound quality may be affected.

Make sure the phone/tablet/computer is within range of the Bluetooth product.
The maximum wireless range is 10 meters, but this will be affected by objects in your surroundings (especially the construction of your house) and the status of the battery.

The volume is too low.

Increase the volume on the phone/tablet/computer as well as on the speaker/headphone.

Note that on computers there can be multiple volume settings, both in Windows as well as in the music player software.

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