I received the email below on 4-30-14. But I just checked my account and haven't received any money yet.

The wait time in between a withdrawal, and amount being pending, and amount being "flushed", and amount being processed, is at least 5 days or longer for each step. This doesn't include satisfying the document stage.

I won this money in Oct or Nov of last year and should be top priority until all is paid. Am I being unreasonable?

Thanks
Paula

Hi Paula,

Good day! I was informed by our accounts team that $2000 was processed thru wire.
It will probably hit your account by next week.
Let me know if you have further questions or concerns.

I finally got my first 2000 on 4/11 after waiting since November. Here it is almost a month later and I can't seem to get another payment even though I've been told it was processed last week. What's the issue this time?

Updates on schedule mean absolutely nothing if your accounts team doesn't do what they say they will do. Just checked again today and still no money. It doesn't take this long to transfer money. I'm sick and tired of this run around.

I am still trying to get paid for winnings from 2013!
I don't know how this casino is still operating. I have received 2 payments of 2,000.00 each. Now I have another 2,000.00 showing processed since 5/26/14.

It takes about a week to get an answer to an email, and its the same answer every time.

Your concern was acknowledged. Rest assured that all approved cashouts are honoured at our casinos.
Best thing that we could do right now is to coordinate with our payment provider. Feedback will be coursed through the soonest by our accounts team

No one will give a direct answer when I will receive a payment. Period.

All I seem to get is the same runaround response. This payment has been showing like its been paid to me since 5/26! There's still 2 more payments after I finally receive this one. At this rate It will be 2015 before I get all the money.

It would be nice if someone would tell me this week, next week, next month......... Just a flat out honest response would be nice.

I would appreciate it if Askgamblers would not close my complaint until I actually receive a payment as promised. I'm still getting the same response which is that one department will get with another department and so on.

We understand that these delays are frustrating but certainly they are being processed. You can attest to this since you were able to received your other cashout payment.
There might be delay bu you can be assured that you are going to receive your funds. We are just asking for a bit more of patience while we are working with our processors to expedite and rectify the delay.
Again thank you for your kind understanding.

Well, nothings changed, still haven't received a payment. Was hoping maybe I could at least get a date when it can be expected. Ive received 2 payments out of five. I thought that payments were supposed to be 2,000 a week. Not every 2-6 months.

We apologize for the inconvenience and appreciate your patience and understanding. We have recently received notification that we're changing our payment providers. Unfortunately this came quite suddenly and we are waiting on new payment solutions. Rest assured that you'll be kept informed on new developments.

My situation is far past a "delay". Now I'm not even allowed to play the free bonus tournaments without making a deposit. I told the people on live chat that I would make a deposit when ya'll paid me. And they told me they could not help me so I am not allowed to enter without depositing more money.

Treasure Island Jackpots considers me a VIP as long as I keep depositing money, even if they refuse to give me any money owed. This is wrong any way you look at it.

I want my money now. Enough with the delays. Now I can't even play the VIP bonus tournaments.

This case has been reopened upon casino’s request and we would like to give it one more chance for a successful resolution.
We have been informed by the casino management that your payment was successfully processed. Please confirm.

AskGamblers

posted on June 24, 2015.

@xtrasurprise,
It's a nice practice to confirm if your complaint is resolved or not, thank you.

AskGamblers

posted on June 28, 2015.

Based on evidence that casino management provided, we can confirm that this player was paid in full. We consider this complaint officially resolved and closed.