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Faculty

Daisy Escobar

With more than 25 years of teaching experience, Professor Daisy Escobar is an expert in Operations Management and Supply Chain Management. During the last eight years her particular field of interest has been Service Operations Management, with a special focus on applying lean thinking concepts to services. In her view, “the greatest challenge companies face today is to achieve effective and efficient service in order to assure continuous innovation”. This line of thinking she developed to greater extent in her papers “In Search of Lean Service: A Case Study of Two Airline Companies” and “The Customer Service Process: the Lean Thinking Perspective”.

Daisy Escobar graduated as an Industrial Engineer of the Universidad de los Andes (Bogotá, Colombia) and worked as a consultant and manager in agribusiness companies in Colombia. In 1996 she joined the Instituto de Empresa and since then has taken on responsibilities as Head of the Department of Operations and Technology Management, as Director of the Executive MBA Program and as Vicedean of Academic Affairs. Currently, she is the Academic Director of the Master in Operations Management at the Instituto de Empresa.

Academic Background

PhD Candidate in Management, Universidad Complutense, Madrid.

MA in Economics and Business Administration (MED), Instituto de Estudios Superiores de la Empresa (IESE)

Degree in Industrial Engineering. Universidad de los Andes, Bogota.

I T P, Leonard N. Stern School of Business, NYU.

Professional Background

Director of the Area of Operations Management and Technology, Instituto de Empresa (2006- present)

Director of the Master in Operations Management, Instituto de Empresa (2005-present)

Author of several research articles, including En Busca de Lean Service: Un Estudio de dos Compañias Aéreas (Proceedings ENANPAD) and The Customer Service Process: The Lean Thinking Perspective (EUROMA)