Line2 Support Center

How can we help?

Can I access my Line2 account from a land line or other telephone?

Yes. If you are subscribed to either the Line2 Standard or Line2 Pro plans, you may do so by utilizing our Authorized, or Dial-In Access. This option lets you configure your Line2 account from anywhere, giving you the ability to make an outbound call, set Do Not Disturb on or off, and access the voicemail box to check messages and update greetings.

As long as the password for your account is numeric (123456 rather than ABC123) you can use dial-in access method from any phone: 1) Dial (888) 773-1170 or (415)223-3770 from any phone 2) Enter your Line2 number followed by # 3) Enter your Line2 password followed by # 4) Press 1 to listen to voice message OR Press 2 to place an outbound call

It's even easier when you call from one of your forwarding numbers. If you're a Line2 Pro subscriber, you can have up to 10 Authorized Access numbers!

Every number that you list as a forwarding number on your account has Authorized Access. To use Authorized Access, just call your Line2 number from one of your forwarding numbers. You'll hear a menu with the following options:

To listen to messages, press 1.

To place a call, press 2.

To enable (or disable depending on current state) Do Not Disturb, press 3.

For greetings, press 4.

To disconnect, press *.

Here's how it works: your Line2 number is 415-555-5555. Your forwarding number is 510-555-5555. When you call the 415 number from the 510 number, you're instantly connected to the Dial-In assistant.

Line2 Pro Users: When you want to enable Authorized Access for a number, go to the 'Forwarding Numbers' page of the Dashboard (http://www.line2.com/dashboard). Enter the number and set the "Enable" switch to off. This will give the number authorized access but keep your calls from being forwarded to that number.

Note: your caller ID must be unblocked (on the authorized phones) to use this feature. If it isn't or if your carrier doesn't display the Calller ID properly, you'll need to make sure you have a numeric password and use the dial in numbers listed above.