Expense Management

Many organizations including service providers, hospital, and government agencies allocated substantial resources identifying cost reductions in service plans, and streamline mobile and fixed telecommunications operations. Each will testify that the saving obtained are significant and worth the time spent. Yet, what many fail to realize is that over the past two decades Telecom Expense Management has experienced significant changes due to the introduction of SIP Trunking and the rapid acceptance of unified communication technologies.

For more than 30 years, TeleMate.Net Software has helped businesses gain visibility and control of both wireless and wireline service, as well as asset expenses. Now with the introduction of Predictive UC Analytics the ability to expand traditional TEM to all of unified communication exists. Predictive UC Analytics provides actionable insight into adoption of UC services including room and desktop video, IM/Presence, and application sharing technologies like WebEx. Second, Predictive UC Analytics ability to overlay the provisioning of UC&C technologies provides network administrators a unique view into inactive devices and their physical location. Finally, traditional TEM solutions lack emphasis on a business’s most costly expense, employees. Predictive UC Analytics leverages statistical modeling algorithms delivering prescription staffing forecasts deemed invaluable in contact centers and service organizations.