You must let us know within seven days of receiving your order that the item is being returned and the product must be returned in its original packaging, unused, undamaged, and with all its labels and tags intact. Please use the return address label sent to you and we would recommend that the items is returned using a trackable method. Where the return is because the goods were damaged, we will where possible supply a replacement. Otherwise on receipt of the returned item and our confirmation that the return has met the conditions in this paragraph, we will refund the purchase money in the manner in which we received it within 14 days.

We regret, however, that under normal hygiene rules we cannot accept return of earrings.