Butler Toyota Complaint - Is it a scam? - Brakes Installation

INDIANAPOLIS, INDIANA -- I am very sorry to say, that I was extremely disappointed at the service and practicing standards maintained at the service shop.

On May 12th, 2007 at 0800 hrs I brought in my Sequoia, for a scheduled appointment for problems with my brakes only to find out that the brake pads which on record had been replaced on 10/29/05 as per invoice no TOCS238307, had never been replaced in the first place. SO what did I pay for on that day.

The advisor refused to provide any help or assistance in this matter.

So not only did I end up paying twice for the same job, but also all that hassle. I bring my car to the dealership, and pay extra amount of money only for peace of mind. But I guess I have been doing a big mistake.

I would agree and I think that most of the dealerships have these service and practicing standards maintained at their service shops.

Posted by Palbert on 2007-08-08:

harsh. I had an issue with a chevy dealer. our truk with 20K miles stalled out, mom brings it in and service guy charges her $400 for RUN RITE, my brother is a mechanic for ford and when he heard this he was flipping out, he said "how can a truck with 20,000 miles stall out? Carbon build up? maybe on a higher mileage vehicle" so we took it to another chevy dealer and my brother told them what to look for, sure enough it was the head that was bad and was replaced, somewhere around a $2000 job, underwarranty of course! so the battle now is to get the $400 back.