Internet access over the FRITZ!Box is slow

The Internet connection on computers, smartphones, and other devices connected to the FRITZ!Box is very slow. As a result, web pages load slowly, it takes a long time to download files, and video streams are either not displayed correctly or stop playing, for example.

1 Determining the throughput of the cable Internet connection

Check whether the throughput (speed) displayed by the FRITZ!Box for the Internet connection corresponds to the speed agreed on with your cable provider:

4 Correcting the Windows network settings

In order for a computer to access the Internet, all Internet requests from the computer must be forwarded to the FRITZ!Box. If the computer automatically obtains its IP settings from the FRITZ!Box via DHCP, then it also automatically obtains a default gateway (IP address of the FRITZ!Box).

Multiple default gateways are not allowed and cause errors. Therefore, make sure that only one single default gateway is configured:

Note:Note for network experts: Default gateways required to route to another IP network can be replaced with a static route. Refer to the Windows help for information on how to set up static routes.

Press the keyboard shortcut Windows key + R.

Enter cmd in the "Open" field and click "OK".

Enter route print in the command prompt window and press Enter.

If you see several entries in the table with 0.0.0.0, then there is more than one default gateway: