FREQUENTLY ASKED QUESTIONS

What really excites us the most are the emails and messages sent by our users. In 30% of cases these are application interference notifications, but other 70% are questions and messages with various content. At the end of the day, we know we are doing the right thing if our efforts make the user arrive where they want.

In the past, these were the most common questions in our inbox, so we wrote short answers to them. If you have some other questions write us via email support@appcargo.com

Once you install the application, register an account and specify a payment method, you can order a ride. When you arrive at the destination, the system automatically calculates the price and removes funds from the account. Your bill will arrive in an email.

Payments made through MTS are processed immediately, while the ones made through Telenor Bank take up to 3 hours. We advise you to pay your credit to your account earlier than the scheduled time of the ride.

During the promo period, you need to enter the promo code before ordering the ride in the indicated part of the application. First choose your preferred Payment method, then click the Promo Code button in the bottom right corner and enter you code.

To add a payment method, your location pin needs to be located in a city where the CarGo service is available. Therefore, before adding the payment method, make sure your location within the application is set to either Belgrade or Zurich.