English:
Savvy Online Shopping: How to Resolve a Dispute
Consumers who shop online sometimes run into problems, from delivery or product issues to billing questions or disputes. This publication explains the steps that online shoppers can take to avoid or resolve these and other… | Feb 01, 2017

English:
Savvy Online Shopping: Tips for Trouble-free Transactions
Online shopping offers all sorts of benefits, but that doesn’t mean it isn’t without potential risks. This publication explains how to reduce hassles by protecting your personal information, making wise choices about where you shop… | Feb 01, 2017

Links:
National Association for Community Mediation
The purpose of the National Association for Community Mediation is to support the maintenance and growth of community-based mediation programs and processes, to present a compelling voice in appropriate policy-making, legislative, professional, and other arenas,… | Feb 22, 2012

Press:
Arbitration can be as expensive as litigation
Say you have a problem with your contractor who claims you still owe him money. Or maybe the people who signed a contract to buy your house did not go to settlement and now want… | Mar 25, 2011