Noticeboard

APPOINTMENTS

Please telephone between 8.30am and 6pm to book appointments.

We offer routine appointments with GPs and nurses which can be booked 1 week in advance. The last week of every month all appointments are bookable on the day only, they are not bookable in advance. We also offer same day appointments for patients who need to be seen on the day. The same day appointments are undertaken by our team of nurse practitioners who are able to assess, diagnose and treat patients.

As of the 1st January 2012 we changed our clinical and appointments system to SystmOne. To be redirected to the SystmOne Online Access, please click here.

Logging in to SystmOnline

To use the SystmOnline service, you will need to attend the practice to request a user name and password. You cannot register for this service online because your identity needs to be verified. You will need to provide an official document ( passport/ Driving Licence etc) that has a photograph of you.

Once a member of staff has given you a user name and a random password, wait an hour before trying to log in to the website.

Enter your user name and password and click Login. You will then see the SystmOnline Home Page, which shows your details and our GP practice's contact details at the top.

You can navigate to all the online services from here, and can return to the Home Page by clicking Home in the blue menu bar, or by clicking the Back button on any page.

Logging out of SystmOnline

To log out:

Click the Logout link on the Home Page or the Logout button on the main menu bar.

Close your Internet browser.

Note: The website will automatically log out after a period of inactivity. Type in your user name and password to re-enter the site.

Managing Appointments with SystmOnline

You will be able to see up to five past appointments and all future appointments. You will also be able to book and cancel appointments.

You can book up to TWO appointments at any one time. If you have already reached this limit and would like to book another appointment, you should contact the practice by telephone or in person.

Viewing Past/Future Appointments

Click the View Past Appointments/View Future Appointments link on the Home Page, or click the Past Appointments/Future Appointments button on the main menu bar.

This page shows the date, day, start and end time of past appointments as well as the location, clinician and booking status, e.g. 'Booked'.

Click Details to see the full address and any special instructions, e.g. 'Please remember to bring your medication.'

To print these details, click Print.

Booking an Appointment

Providing you have not already reached your limit for the number of future appointments, you can book an appointment using this service.

Click the Book Appointment link on the Home Page or the Book Appointment button on the main menu bar.

The page displayed shows details of all the sessions that are available for online booking. The table shows the date an appointment is available, the earliest and latest slot times, as well as the location, clinician and session type.

Wehave decided to allow you to book more than two weeks in advance. So a drop-down list will be available for you to select dates further in the future. Select an option from the list and click Show.

Click View Available Appts at the end of the row for the session you require.

A list of appointments is displayed showing the appointment type, start and end time, and duration of the appointment. The most useful columns for you are 'Start Time' and 'End Time'.

Click Book at the end of the row for the appointment you require.

Itisreallyhelpfultoenter the reason for your appointment in the Reason field, e.g. Blood Pressure check. This will help practice staff to prepare for your appointment. Bear in mind, however, that any information you enter may be visible to all practice staff and not just to the clinician you are going to see.

To continue without booking the appointment, click Cancel.

To confirm the appointment, click Book Appointment. The appointment is confirmed.

To print the details, click Print. Otherwise, click Back or any other menu option.

Cancelling an Appointment

To cancel an appointment:

Go to the the Future Appointments page and click the Cancel Appointment button relating to the appropriate appointment.

Check the appointment details and click Cancel this appointment.

To continue without cancelling the appointment, click Back or any other menu option; otherwise, click Close.

Changing your SystmOnline Password

You will initially be given a random password but you can change this to something more memorable. Passwords must be eight or more characters long and must contain at least one number and one non-alphanumeric character, e.g. '!' or '#'

Click the Change Password link on the Home Page.

Enter the current password.

Enter the new password.

Re-enter the new password.

Click Submit. You are advised to memorise the new password, and not to write it down or disclose it to anyone else.

Click Back.

Changing your Contact Details

To change your address, telephone number(s) or email address:

Click the Change Contact Details link on the Home page.

Enter your new details then click Submit new contact details. A message is displayed, showing that your details were sent successfully.

Note: If you are happy for the practice to send text messages to your mobile telephone, e.g. appointment reminders, select Allow SMS notifications and ensure that you have provided your mobile telephone number.

SystmOnline Usage and Privacy Policies

Please use this service responsibly. In the case of any abuse of the service, wecanprevent you from accessing the service by stopping your user name and password from working.

Examples of irresponsible use of the system may include, but are not limited to:

registering at a GP practice when you have no intention of using it as your usual GP practice

registering at a GP practice outside your catchment area

booking appointments you have no intention of attending

repeatedly booking and then cancelling appointments

repeatedly requesting prescriptions that you do not need

We are committed to protecting your privacy online. The personal information you enter on this website is strictly controlled. Information entered is available only to members of staff with appropriate access rights at the GP practice - i.e. those managing appointment booking, repeat prescribing and patient registration. Your personal information will not be shared with any third parties. Your personal information will not be sold to any third parties

Home Visits

HOW TO REQUEST A HOME VISITIf you need a domiciliary (home visit) visit, please request this as early in the day as possible after 8.30am.

A doctor or nurse may phone you back as it may be that your problem can be dealt with by telephone advice, or that it would be more appropriate to send a nurse, or indeed arrange a hospital attendance.

House visits are only available for patients who are housebound because of illness or disability.

Please remember that several patients can be seen in the practice in the time that it takes to make one home visit. There are also better facilities for examining and treating patients at the Health Centre.