Frequently asked questions

What is ArrivaClick?

ArrivaClick is an intelligent, on-demand and flexible minibus service that takes multiple passengers heading in the same direction and books them into a shared vehicle. Think of ArrivaClick as a bus that’s smart enough to come when you want it and where you want it.

Using our app for iPhone or Android, you just click and we get you moving. You select your pick-up and drop-off points, and we’ll do the rest. As we are a corner-to-corner service, we’ll pick you up at a nearby corner and then drop you off within a couple of streets of your requested destination. This helps us ensure that even with multiple pickups, trip times are as efficient as they can be.

How many people will I share with?

The number of passengers you will share your journey with varies, depending on the demand of other passengers going in the same direction as you. The maximum capacity is 12 passengers per vehicle in Sittingbourne and 15 passengers per vehicle in Liverpool.

Who is driving my ArrivaClick vehicle?

Our passengers are very important to us and we take comfort and safety very seriously. When you book a journey, we connect you with a vehicle operated by a fully-trained, courteous and experienced driver.

Customer satisfaction is extremely important to us and we expect all of our drivers to deliver outstanding service, so don’t forget to leave feedback for your driver after each journey – you’ll help us make sure only the best drivers get to drive for ArrivaClick.

What platform(s) is the ArrivaClick app available on?

ArrivaClick’s app is available for both iPhone and Android. It’s free to download, so just click and we will get you moving today!

Arriva Group

Buy tickets online

You can buy multi-journey Saver tickets and Student Saver tickets quickly and securely through our online store. Choose whether to have your ticket sent to you in the post or delivered direct to your phone as an m-ticket. Some tickets are also available as Arriva Connect smartcards.

(Please note that North East, Yorkshire and North West Student Saver tickets, and North West and Wales Scholar Saver tickets are available from our new online smartcard shop from 20 August - see next column)

Local Shops

On the bus

You can buy a selection of tickets on your Arriva bus, from single tickets, to weekly saver. Please try to remember to have the correct far as the drivers may not always have change and then all you need to do is find a seat, sit back and enjoy your journey.

We've made it easier for you to find a new job with Arriva

If you're interested in working with Arriva buses, you will find all our vacancies on our new recruitment website. See what's available near where you live and perhaps we'll be welcoming you to the team soon!

Chat live to our advisors

Arriva Connect smartcards

From Thursday 16 August 2018, Arriva North East, Arriva Yorkshire and Arriva North West Student Saver tickets and Arriva North West Saver tickets from our new online smartcard store. Other smartcard tickets and tickets fulfilled through other channels will continue to be available from the existing online shop for the time being.