Helpline

The Hourglass confidential helpline provides information and support to anyone concerned about harm, abuse or exploitation of an older person. This might include physical, financial, psychological, sexual or neglect.

The helpline is available in England, Wales, Scotland and Northern Ireland to provide a tailored service to callers from across the UK. Our trained Information Officers can provide information, advice and support to help you make the best choices about keeping safe, and put you in touch with appropriate local agencies.

Our Helpline is available from 9am to 5pm every Monday to Friday, offering:

support for older people who have experienced, or are at risk of, any kind of harm, abuse or exploitation.

Or why not volunteer to be a Helpline Information Officer? We’re always looking for support to ensure we can support as many older people as possible, and you can either volunteer from one of our offices or in your own home (in any part of the country). We have offices in Streatham in London and in Long Melford in Suffolk, and we will provide full training and cover all out of pocket expenses.

Hourglass is the working name of Action on Elder Abuse, a charity registered in England and Wales (reg. no: 1140543), and also in Scotland (reg. no: SC046278). Action on Elder Abuse is also registered as a company limited by guarantee in England and Wales under number 07290092.