How can we help you today?

When orders from Unleashed come into Shiptheory, they may not have the field 'Value' filled out, leaving at 0. This will not be an issue for some carriers, however for others, such as TNT, a value is required for you to be able to ship with them.

How To Fix This

The trigger to pull the information about a shipment into Shiptheory is when an order is shipped in Unleashed.

When you do ship an order, go into the order information and select 'Order' and then 'Create Shipment', in the top right of the window.

On the next page, you need to select 'Dispatch', on the top right of the window.

If you were to select just 'Place', the order would still come through to Shiptheory, however the value field will not be filled in. Selecting 'Dispatch' at this point, pulls through all the information about the order, as well as the value of the order.

Once you have done this, the order will appear in your Shiptheory dashboard with its value included.

If you have any questions about doing this, please get into contact with out Support Team.