Best Web Chat App – Purechat Live Chat Software Review – 2019

Background Best Web Chat App

It is about connecting with your customers and giving them the best solution in a reasonable amount of time.

Nevertheless, many live chat extensions for online stores give you a much too intimidating interface using tools which are overkill for such a rudimentary support moderate.

Pure Chat has another approach.

Pure Chat is a live chat software that aids small companies provide instant answers and convert more prospects.

You are not likely to locate anything crazy with this tool, but that’s the glory of it. The pricing is simple. The features are easy, and the overall interface makes it rather simple to communicate with customers who want answers fast.

So let us take a deeper look into the live chat system to understand who it is ideal for and all of those features are impressive.

Pure Chat is a live chat program that allows users to communicate with their clients directly on their site. Its attributes include unlimited brokers, unlimited chats, complete chat history, widget personalization, and more. We compiled Pure Chat user reviews from around the net and determined that it’s normally positive ratings. We also shared its own available pricing options.

Summary of User Reviews

What PureChat does well:

Users that gave Pure Chat a positive review stated that the app is simple to set up and navigate due to its user friendly interface. They also like how the tab switches to a email form when each of the operators are all offline.

What Pure Chat does not do well:

Users who gave Pure Chat a negative review said that the app can be slow occasionally, causing delays in customer communications. They also complained about frequent disconnections, particularly on mobile.

Most Useful Positive User Review

A user who left a positive review of Chat on G2 Crowd said that they have been able to persuade customers to commit to a buy within minutes of communication via the program. He also likes the way the tool provides them with a way to answer clients’ questions quickly and market their goods without the use of mobile calls.

Most Helpful Unfavorable User Review

An individual who left a negative overview of Chat on Capterra whined about becoming timed out without notifications. He clarified that this makes it difficult to keep agents who have retail responsibilities on chat during high traffic hours — causing them to lose potential business. He also suggested adding an on-screen prompt that reminds them whenever they’ve been logged off.

PureChat Attributes

Visitor Tracking

Starting conversations at the ideal time is dependent upon how well you may monitor your traffic. For example, if you’re sitting on the Chat backend you have the ability to see which users are surfing your website in real-time. So if somebody is considering a pair of sneakers that you sell on your site, you know exactly what to start speaking about, and you even have the tools for making canned answers for certain parts of your website. Best Web Chat App

Chat Interface

The obvious beginning to this particular review is that the actual chat interface. Does this feel usable for both novices and advanced users?

Everything starts by revealing a chat box to the new visitor. If they have been to your website before, the agent about the backend sees all the customer information and interactions that have happened before. It functions exactly like an instant messenger, (where the chats arrive in real time ), but it also lets you see previous transcripts and reps have spoken to a client in the past.”

Notifications are sent to you when a chat comes in, and you’ll be able to schedule when you’re available for chatting so that customers know when you are online.

Implementing a conversation box on your site only takes a quick copy and paste of a code or using their Shopify, Weebly and WordPress plugins. You then have the ability to personalize what the conversation box looks like before, during and following the conversation. Don’t hesitate to modify about colours, set causes for as soon as the chat box pops open and configure the types that you need individuals to fill out before speaking to you.

You’ve got the opportunity to go with the default option stylings (which can be fine,) however, the design tools are simple enough for beginners and powerful enough for more sophisticated users.

Mobile Apps

Both iOS and Android apps are offered for those who would like to handle live chats while on the go. For example, if you have to leave the workplace but still wish to provide the best support on the market, you won’t need to fret about it with a mobile program.

Pretty much all the features that you would find on the normal dashboard are taken over to the cellular apps. You’ve got settings for actually executing the chats, together with setting your availability, handling transcripts and much more. This gives you a small boost of confidence as it isn’t important where you are when seeing who is on your website in real time. Your customer service is constantly managed, as it functions like texting from your cell phone.

Reporting

The coverage is one of the strongest sections of Pure Chat, since it not only provides you the performance for exporting reports, but it provides amazing graphs and imagery for viewing chat metrics over time. You can track your client satisfaction to make decisions regarding your staff or to figure out which unruly customers you might be spending too much time .

Pure Chat Support

The Pure Chat support outlets are far more impressive than a number of the other options you’ll discover for live chat. By way of example, a blog is provided for studying about updates and tips, while the Guides page is full of information about how to sell online, how to handle rude clients, the way to obtain more live chats and more.

The FAQ page offers you an idea about what other people are talking about using PureChat, while the primary Support page is a knowledge base with documentation for both setups, integrations, chat boxes and more. I didn’t find any support modules for calling in or emailing, so it looks as if you’ll have to finish the majority of the research yourself.

A conversation box is provided on the dashboard, so rapid interactions together with the support team are potential and they also provide email support in-app and on the website for many programs. Best Web Chat App

PureChat Pricing

Pure Chat does not have a free trial. However, you don’t want one at all, because the provider delivers a solid free plan you could continue to work with for as long as you would like. The paid programs are reasonably priced too, and the monthly payments bring along a broad set of characteristics that you don’t get with the free package.

Let’s take a look at what plans you can choose from:

Free — For $0 you get support for one user, 1 site, boundless chats each month, a 1 day chat history and native mobile programs.
Starter — For $20 per month you get support for two users, two sites, unlimited chats per month, per 30 day chat history, native mobile apps, reports, visitor tracking, SMS notifications and integrations.
Business — For $50 a month you receive everything out of the previous plan and support for five users, three sites and 90 days of discussion history.
Growing — For $100 a month you receive everything from the former plan and support for ten users, five sites, an infinite chat history and the capacity to eliminate the Pure Chat branding.

We enjoy the Free program for people just testing out the system, but the true functionality comes into play once you choose the Starter Plan. The only gripe I have is that you have to get all of the way up into the $100 a month plan to eliminate branding.

Helpful Live Chat Software Resources

Finest Live Chat Software 2017: Zendesk vs LiveChat vs Pure Chat We took a closer look at three of the top and up-and-coming live chat software to small businesses and reviewed their features and pricing. Read this guide to know our recommendations.

7 Ways Live Chat will be able to help you Attain First Contact Resolution — Addressing a client’s concern at the first point of contact is a key performance indicator. Check out this article to find out more about how using a live chat program can enhance your customer service and grow your customer base.

Free Small Business Software: 37 Tools For Simplifying Your Business — There are a lot of free tools which may assist you in keeping down expenses. In this article, we share with you a few answers from small business owners who use these tools to make their business processes easier for free.

Pure Chat FAQ

Can Pure Chat have a free trial?

Yes. Interested users are qualified for a 7-day trial.

Can I request a refund if I’m not happy with PureChat PRO?

Yes. Pure Chat includes a 30-day money back guarantee for customers who aren’t pleased with their services. Read these instructions to find out the cancelation terms along with other specifics.

Can brokers utilize mobile devices to reply to clients?

Yes. Pure Chat offers programs for both iOS and Android allowing agents to respond to customers’ queries from anywhere.

Popular Software Connections

When deciding upon a live chat software, it is important that the program integrates with other applications your company is currently using. Here is a list of a few of Pure Chat’s favorite integrations:

HubSpot
Google Analytics
InfusionSoft
AxoSoft

Who Should Be Using PureChat?

Anyone with an ecommerce store may benefit from such an easy-to-use conversation box tool like Pure Chat. It is all dependent on the pricing strategy you choose. The Free Plan is great for analyzing and tiny operations with only a few products and one rep. The Starter Plan is most likely the most common, while the Development Strategy gets up there for companies with big support groups. Best Web Chat App