A couple of days ago, I read an interesting article by Kevin Kostis about how complex computer systems are and how they have a long way to go. I have to partly agree with his assessment, however a lot of folks don't take the time to learn about there own investment.

It is spelled "their" and not "there" (both kevin and scott). If we assume that we can expect a person to take the time to learn how to operate a complex computer system, we can also expect a person to take the time to learn to use the correct word for each situation.

If, however, we allow for people to be more proficient in some areas than others then we might be able to forgive the misuse of a particular word (such as "maintenance") just as we could forgive the inability to use an immature and complex technology (or even excuse a person not knowing their own name )