FREQUENTLY ASKED QUESTIONS

What is Prop 65?

Prop 65 is a really neat Proposition in the state of California related to the products we use in our sunglasses. If you'd like to read more about it click
HERE

Has my order shipped?

Most orders placed by 12PM PST will ship the same day (not including weekends or holidays) from the receipt of your order. Some orders may be subject to additional verification, which can delay shipping. You will receive a shipping confirmation via email when your order has left the warehouse. If more than a couple days have passed since you placed your order and you have not received shipping confirmation, please contact customer service at
store@vonzipper.com or by calling (888) 511-1189. More shipping info.

How can I track my order?

Once your order ships the tracking information will be available in the shipping confirmation and on the
orders page once you've logged into your account.

What should I do if there is a problem with my order?

My order never arrived.

How can I get a copy of my invoice?

You can download a copy of your invoice on the
orders page once you've logged into your account.

I ordered the wrong stuff! What do I do?

Once you place an order at VonZipper, you cannot make changes through the store. Please call us as soon as possible, so we can correct your order before the goods ship. For assistance please email
store@vonzipper.com or call us at (888) 511-1189.

When will I be charged?

Your credit card will only be charged once your order has shipped.

Do I have to pay sales tax?

Only residents in CA are required to pay sales tax.

Which forms of payment do you accept?

We accept all major credit cards: Visa, Mastercard and American Express. *Please note: The Credit Card must have a United States billing address.

If I order the wrong size can I return the item?

Yes, you may return your unused product for a full refund within 30 days of purchase date. You can expect a refund to your credit card 7 to 14 days of VonZipper receiving your return. We do not offer direct exchanges. If you wish to exchange any product you will need to return it for a full refund and place a new order online.

How do I return an item when I completed a purchase as a guest?

For orders purchased through guest checkout, you will need to email our customers service team at
store@vonzipper.com. For complete return instructions please visit our Return Policy page.

Can I return an item I've used?

Sorry, only products in new unused condition will be accepted for returns.

Do you offer a warranty?

Do you sell replacement sunglass lenses?

VonZipper sunglasses and lenses are manufactured together and we do not currently manufacture or sell replacement lenses.

What is a CSC code?

A card security code is an added safeguard for your credit card purchases. Depending on the type of credit card you use, it is a 3- or 4-digit number printed on the back or front of your credit card. For most online credit card purchases from us, the security code is required information. For Visa, your identification number is the 3-digit number found on the back of your credit card near the signature panel.

Visa & Mastercard

American Express

Is your site secure?

Our secure servers protect your information using advanced encryption and firewall technology throughout the ordering process. Most browsers will show a lock icon in the status bar on secure pages. Look for this icon on any web page that asks for your personal information. To further ensure your security, we use state of the art SSL (Secure Sockets Layer) encryption to protect your personal information from unauthorized use.
Privacy Policy

How do I ship to military addresses?

Von Zipper offers Economy shipping
service to APO/FPO U.S. military addresses. Expedited shipping methods are
not available. Due to military handling times, we cannot estimate shipping
times to APO/FPO addresses, however most orders take approximately 7 to 14
business days.

Country information is not needed
for international military addresses.

A typical military
address might be entered online as follows:

How do I return items
that were shipped to a military address?

For orders shipped to US military addresses, follow the
instructions here to print a return label.

For orders shipped to military
addresses outside the US, please contact customer support at
store@vonzipper.com or (888) 511-1189 to obtain a return authorization number. Then you will need to ship the items you are returning using the carrier of your choice. Unfortunately we cannot refund any fees charged by that carrier. Please keep the tracking number provided by your carrier for your records as proof of your return shipment.

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