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TROUBLESHOOTING

Error: 'Image not supported' when uploading presenter image

Issue

When uploading a presenter image, getting an error "Image not supported."

Objective

Environment

GoToWebinar

Windows

Procedure

Answer

Cause

Resolution

Make sure the image meets our requirements. Must be no bigger than 100x100 pixels and 100KB or less. You can view these details by right clicking on the image file, and select properties. To edit the image (Windows): 1. Right click on file 2. Select Edit 3. Select Resize at top menu 4. Enter size details 5. Save