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How to remove 1-800-311-5943

PetikeS

Posted 27 January 2016 - 06:58 PM

PetikeS

New Member

Member

1 posts

Hi,

I have a Windows 8 Dell PC, running McAffee antivirus and it is protected by AntiMalwareBytes too. However, the laptop has been infected with the above stuff. It seems a Wixkv.exe is associated with the virus. I need help, how to remove it.

It is my daughter's laptop and her work at college is much infected by this ugly stuff.

Thanks!

Peter

0

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zep516

Posted 27 January 2016 - 08:24 PM

zep516

Trusted Helper

Malware Removal

6,904 posts

Hi! My name is zep516 and Welcome to Geekstogo!I'll do the best I can to resolve your computer issuePlease make sure to carefully read any instruction that I give you. If you're not sure, or if something unexpected happens, don't continue Stop and ask! Never be afraid to ask questions!

Everything gets download to the desktop and tools are "Run as administrator."

Note: You need to run the version compatible with your system. If you are not sure which version applies to your system download both of them and try to run them. Only one of them will run on your system, that will be the right version.

Right click to run as administrator (XP users click run after receipt of Windows Security Warning - Open File). When the tool opens click Yes to disclaimer.

Press Scan button.

It will produce a log called FRST.txt in the same directory the tool is run from.

Please copy and paste log back here.

The first time the tool is run it generates another log (Addition.txt - also located in the same directory as FRST.exe/FRST64.exe). Please also paste that along with the FRST.txt into your reply.