Outlook hangs on every received e-mail VSE 8.8 patch 9

I rolled out VSE 8.8 patch 9 to my users mid April. since then we have had a few users complain that when ever they receive an email in outlook 2016 their computer will freeze for a few seconds. I have found that disabling the Mcafee e-mail scan add-in alleviates the problem. I am interested to see if anyone else has experienced this issue, and if there are any known solutions other than disabling the outlook add-in. The affected OSs have been both windows 7 and windows 10. VSE is 8.8 patch 9 in every case and the McAfee agent version is 5.0.4.283.

Re: Outlook hangs on every received e-mail VSE 8.8 patch 9

Old KB, it may be worth reviewing the MS link to see if it applies to your environment:

"Cause: While this appears to be caused by the VSE Email Scanner, examining a Windows Performance Recorder Trace of the node reveals excessive wait time being consumed by Microsoft MSO.DLL.

Solution: This issue is not caused by VSE 8.8. Microsoft has indicated that correcting the Autodiscover provisioning alleviates this problem. Autodiscover is the mechanism used by Outlook to find the appropriate Exchange server. If Autodiscover is incorrectly provisioned, it can cause Outlook functionality to be dramatically impacted."

Re: Outlook hangs on every received e-mail VSE 8.8 patch 9

We are in the same situation. We have rolled out VSE 8.8 patch 9 mid April and our users starts complaining about the same beaviour as yours about Outlook. Disabling VSE Outlook add-in also work for us.

We have notice that when Outlook freeze MFEVTPS.EXE is using more CPU and has soon has it goes down, Outlook get's unfreezed.

I don't thinks it is related to Autodiscover in our case since it has been working fine for years and we start having probleme only in the last few weeks.

Re: Outlook hangs on every received e-mail VSE 8.8 patch 9

Pinard,

Same issue here.

Office 2016

MA 5.0.5.568

VSE 8.8 Patch 9

I just tried uninstalling VSE 8.8, rebooted then reinstalled VSE via EPO. However, it did not fix the problem. Still freezes Outlook when emails are delivered. Did you uninstall the agent as well or just VSE?

EDIT: Actually, newly imaged machines exhibit this behavior for us as well which load VSE 8.8 Patch 9 from scratch. That rules out the uninstall/reinstall in my case