If there is nothing jamming the ejector fingers, check the electrical plug on the back of the ice maker (it just unplugs and plugs in). Sometimes the pins in those plastic connectors push out if they are not seated all the way in and locked in place. If mold is clear and connector is good, it is a faulty ice maker and will be under warranty.

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.