When receiving a confirmation email back from GFI it would be great to be able to have attached to that email a copy of the fax items that were sent. This is great for being able to confirm the item was received correctly at the other end and no pages where missed due to human error.

When sending a fax, it seems like GFI just uses 'any random' GFI sending fax number they have that may be available. This means that the outbound fax is sending from GFI fax number and the recipient sees this number in the top header. This can be confusing. If it is 'not' possible to have the outbound system use the number you ported over or the number assigned to your account, then at the least it should be able to pool from a gfi number that is in the same 'area code'. We are in NJ (856 area) and it is sending faxes from (201) and other west coast numbers.

When sending a fax, it seems like GFI just uses 'any random' GFI sending fax number they have that may be available. This means that the outbound fax is sending from GFI fax number and the recipient sees this number in the top header. This can be confusing. If it is 'not' possible to have the outbound system use the number you ported over or the number assigned to your account, then at the least it should be able to pool from a gfi number that is in the same 'area code'. We are in NJ (856 area) and it…

In the Reporting Section, i would like to have more robust reports. I think being able to run reports by users would be great. Currently there is a 'search for email', but i would rather have a dropdown list of the current users.

Also Run PDF Reports that can be emailed based on this criteria.
I.e. Run a report of user Donna, to see how many inbound/outbound, maybe fax number, etc.

Also maybe have a scheduled Report, to send to administrator or manager weekly on how many faxes people are using, etc.

Please provide the service to your customers that would allow a detailed report with monthly overages and charges, this would help us in deciding on a plan change to more pages or better cost saving plan.

When using the faxmaker online desktop client, you have to enter in your username (system generated username) credentials. When you send a fax through the client, you do NOT get any confirmation emails. I looked in the admin portal and the email is showing as the username not the email address, so i am presuming the notification emails are not being sent properly. Also in the portal the activity log shows the username not the email so it would be very difficult to see who is sending based on the system generated username.

We are however missing a ~SenderEmail~ field, so that we can put the e-mail address of the sender on the coverpage.
You already have the sender e-mail address available in the portal, so it should be a pretty easy task to simply create another field that fills out this information.

Due to HIPAA Requirements and email filters, using outlook for sending the faxes is not going to work, so we must use the CLIENT method via https. I would love for the ability to disable the email method, so someone can't use this, and if they try to they would get an email autoresponder that this method is not allowed and to use the CLIENT.

The subject line of the email you get when a new fax is received takes the format "New 2 pages fax message from #faxnumber#, #faxnumber#". This means that without memorising hundreds of fax numbers, you can't tell who the fax is from without opening the attachment. It would be really useful if the sender's name could be displayed in preferably the subject line, or alternately in the message body. There are screenshots in the online help that have subject lines with the senders name included, so I'd love to know where those screenshots came from!

Would like to see the Subject line from outbound emails added as an option for the info presented in the dashboard (preferable) or a report (second choice).

The user needs to be able to verify quickly that a fax has been sent based on information other than the recipient fax number. A unique case number is used and that could then be included in the subject line for lookup.

Since a customer may have many cases open at one time, the phone number is not adequate as a lookup field. If subject line was included, any uniquely identifying piece of info could be entered that would facilitate quick identification of a specific fax sent regarding a specific issue.

Would like to see the Subject line from outbound emails added as an option for the info presented in the dashboard (preferable) or a report (second choice).

The user needs to be able to verify quickly that a fax has been sent based on information other than the recipient fax number. A unique case number is used and that could then be included in the subject line for lookup.

Since a customer may have many cases open at one time, the phone number is not adequate as a lookup field. If subject line was included, any uniquely identifying piece of…

Make changes so that the FMOnlineClient.exe would launch at Windows startup, and then be programmed to launch with the previous settings.
This is to have auto-download running all the time without user intervention after a reboot.

The FaxMaker mobile app should allow me to view the incoming faxes in my inbox so I can view them on my mobile device when I am not close to my computer. This would allow for the fax to stay encrypted and not have me set the system to just email me the fax, we need the faxes to be secure and HIPAA compliant setting them to email makes them non HIPAA compliant.