ABC Metal Processors
- Feedback from Staff

Among
the many comments made by the staff of ABC Metal Processors about the computer
system set up by Cherniak Software to streamline the business were:

This system
has saved over a million dollars in paint alone.

We have
discovered all sorts of procedural problems that have existed
for years, long before the computer, problems that we weren't
even aware of -- and we have rectified every one.

Now we
get the right set of customer part specifications to the line,
we no longer have customers complaining that we made something
the wrong way, and we aren't redoing jobs or issuing credit notes.
And, thank goodness, we don't have the pain in the neck of maintaining
those six full sets of 15 binders any more.

From the
very beginning, the skills of your company paid off for us, even
before we had a computer. Some of the modifications we made to
our manual systems based on your suggestions led to sizable benefits.
It is perhaps this systems ability that has been most helpful
to us: while `anyone' can program a computer, not everyone can
focus as you have on what the purpose
is, on what we want to accomplish, and then determine
the best way to make it happen.

The information
that the system has continued to yield has impressed the
various external organizations that have been scrutinizing
our inventory management and accounting systems.

The system
has achieved results far beyond that any manual
system could provide.

In
a fraction of the time it used to take me, I can complete
my scheduling and prepare all the information needed by the plant.

We now
have consistency and accuracy in our estimating
-- and it takes so much less time to prepare
estimates than it used to.

The sales
analysis information is dynamite stuff -- it allows me to see
so much that I didn't see before, and to build on it to both increase
revenue and to take better care of my customers.

Most of
my customers have commented on how much more helpful we have been
to them based on the information we now have at the ready.

I can get
so much more done now, and provide much better response: I can
give the customer all the information he wants when he calls without
saying "I'll have to get back to you".

It
is so much easier to follow up with collections with
the features your system provides -- and it even tells me how
much I have improved in getting payments in earlier.

Making
last minute changes to the production schedule is now a
piece of cake.

Running
out of paint part way through a job just doesn't happen any more.

Since we
have had this system, line utilization is up, quality is better,
and scrap is down.

It prompts
me when anything unusual has happened on the line, and I can act
on it immediately.

Since we
put in the automatic interface to the weigh scale, we don't have
any more transcription errors and there aren't nearly
as many credit notes.

We have
a far better feel for scrap now that we consider expected gain
due to material added.

We
have less scrap since the computer started figuring out
for us how to slit in order to get the best yield from the material
available.

What
a pleasure not having to type those detailed invoices
or customs papers any longer.

We don't
`lose' material any more -- we get it shipped out -- and billed
-- as soon as it's ready.

Throughout
the years, the members of your staff have displayed a real
commitment to rendering the best service possible