Re: Would McAffee place a redirect in a support email?

Hello, Johnment -- I can fill you in.

As do many corporations, McAfee has a hosting relationship (for several years) with Eloqua for email distribution and newsletter subscription management. With our own IT resources focused on our business, it makes sense to go with an expert in this area. Prior to our agreement, McAfee put Eloqua through a meticulous security screening and risk & compliance process.

The Eloqua system attaches click-open tracker code to URLs automatically for metric purposes. The information is private -- by McAfee and for McAfee alone. While these trackers have been ignored by our customers when the topic is a conference such as FOCUS '09, during a threat incident like "Operation Aurora" customers have a heightened sensitivity to emails and any link that is unfamiliar, with good reason.

McAfee is aware of these concerns; customer feedback has been passed on to our internal Eloqua management team to review our in-email linking guidelines, and to work with Eloqua to adjust the system. And, as the manager for the new customer Support Notification Service (SNS) that recently was launched and utilizes Eloqua, you can be sure that I am checking and adjusting the SNS system for concerns such as yours.