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Many companies brag about their ability to help you understand and decrease your TCO – Total Cost of Ownership as it relates to your document output. But do they really know what goes into your TCO? Are they really paying attention to the entire lifecycle of your document production, or just the hardware, consumables, and service aspects of your costs? Here are a few things to consider:

When you are choosing a vendor to provide products, services, and other office automation solutions for your business, what kind of criteria do you use in making that selection? Are you used to working with vendors that provide a limited scope of products that may meet some of your needs? Where do these vendors come from? When they meet with you and discuss your business needs, are they truly seeking to understand how your business works, or are they more interested in asking enough questions to just sell you what they have to offer? How does that provide a solution? What about the rest of your business? How will this offering affect the other departments in your organization? Do your vendors even understand what your business model is?