Responding to COVID-19

18 March 2020

We’re working hard to ensure that we continue to support our customers both on and off the road.

Here at Linkt, your safety and the safety of our employees, is our top priority. As we respond to the unprecedented challenges of Coronavirus (COVID-19), we’re working hard to ensure we can service our customers both on and off the road.

Most of our customers choose to use our website or app to manage their account, and the good news is these channels have not been impacted. You can continue to use them to manage your account, make payments, view your trip history or order tags. However, we do recognise the importance for customers of being able to talk through more complex queries.

Our customer service teams are currently experiencing significant delays responding to phone calls, email, web chat and social media. These delays are as a result of measures taken to prevent the spread of COVID-19. Our teams are prioritising urgent queries wherever possible. We are also working to significantly expand the capacity of our support teams to enable us to assist customers as quickly as possible.

We appreciate the inconvenience experienced by some customers during this period and thank you for your patience.