Dear PNP fans, if you are having trouble with your app, please first make sure that you are updated to both the newest version of PNP 2017, and the newest OS version available for your phone or tablet. Please remember that you are always able to use our website!

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PNP Help Center

Video download to MP4

What is the "Download video" option?

The Download video option is only available to Magic Pass holders on the Portable North Pole website and mobile app. It allows you to download a video message you've created in High Definition on any local device as a keepsake.

The Download video button will appear next to your personalized Santa Video in My Creations. You can download your video on any local device (desktop, laptop, mobile, tablet, etc.) an unlimited number of times!

How do I download a video message?

With a Magic Pass, you can download your video as many times as you please. Whatever makes you feel warm and fuzzy inside.

If you're experiencing problems downloading your video, you can try refreshing the page and clicking the Download video button again. If you still can't retrieve your video file, contact the elves for support HERE.

In some cases, you will need to right click on the download option and select "Save link as" or "Download Linked File As". This will give you an option to name the file, and choose where to save it.

What are the advantages of downloading my Santa Video?

Free Videos are deleted after a short period of time and Premium Santa Videos are archived; but downloading your videos will allow you to revisit fond memories and enjoy your videos until the end of time!

The elves would also like to point out that by using this feature, you can:1. Keep your videos in MP4 format on any local device.2. View your videos at any time, even when you are offline.3. Copy the file to a DVD, USB, or any storage device, to preserve your Christmas memory long after it ceases to be available on Portable North Pole.4. Publish it on your own website, blog, YouTube channel, etc.5. View it in widescreen format on your TV.

Plus, the outstanding quality of downloaded videos makes Santa's Village appear all the more magical...

What is the format, resolution, and size of the MP4 video messages?

The format will work on most computers, laptops, tablets, and smartphones. If you don't have a media player that supports this format, the Invengineer elves recommend downloading the following free player on your computer: http://www.videolan.org/vlc/index.html