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Squarespace 5 Help

For questions about the legacy Squarespace 5 platform, please visit its Help Center:

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Regain access to your account

If you’ve tried to recover your Squarespace account and still can’t access it, we’re here to help. Please enter as much information as you can, but if you’re not sure about specific details, provide your best guess.

Before you begin:

• Did you already try to recover your account through the login page? We’ll ask you to try that first if you haven’t yet.

• For your security, we’ll only provide account details to the account holder.

If you have a tax exemption certificate, attach it here. .pdf, .png, .jpeg file formats are accepted.

Use this form to submit a request about exemption from sales tax collected for Squarespace payments.

Enter the details of your request here. If you’re not based in a country or state where we collect taxes, and you believe we shouldn’t collect taxes from you, please explain.

If you have feedback about how we collect sales tax, submit it here.
Your feedback helps make Squarespace better, and we review every request we receive. Please note that we can't reply individually, but we’ll contact you if we need more details.

General sales tax feedback

Request an exemption from sales tax

Help and support during the
Coronavirus Pandemic

We understand the tremendous challenges the Coronavirus pandemic is causing for people and small businesses across the world. Here at Squarespace Customer Support, we’re doing everything we can to answer your questions and provide assistance to our community.

If you need support during these uncertain times, submit the following form and we’ll look into options for you. Please provide specific details regarding your issue or request, such as:

• Pause or cancel my subscription

• Discuss options for financial relief from subscription costs

• Help me adjust my site to the current situation

• Advise me on how to best set up my new site

• Enable a specific feature on my site

A member of our team will respond as quickly as possible.

Upload a screenshot of the issue you’re having, or the site content you'd like to modify, so we can help you more quickly. Learn how to take a screenshot here: http://sqsp.link/w5Jigj

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Log in so we can identify you and customise your experience.

Support during the Coronavirus Pandemic: Our Customer Support team is handling a high volume of requests while working remotely. We’re here to help, but our live chat hours may be shorter and response times may be longer than usual.

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Please use this form to submit a request regarding a deceased Squarespace customer’s site. Our deepest condolences go out to you and your family during this time, and we appreciate your patience as we work through your request.
Due to privacy concerns and restrictions, we unfortunately can't provide you with administrative control of the site. However, if an immediate family member or legal representative completes the form below, we may be able to grant Billing permissions so the site can remain active or cancel any active subscriptions.
Note that Billing permissions don't include the ability to edit the site's content. You can read more about this here.
A note regarding Squarespace 5 sites:
Squarespace 5, our legacy platform, doesn't allow permissions to be edited. However, we can cancel or remove the site.

Submit a request about a deceased customer’s website

URL of the site connected to the deceased user’s account

Any comments, requests, or concerns we should know?

Please attach the following documents:
• An image of your government-issued ID, such as a driver’s license, passport, military ID, or permanent resident card. This is for proof of your relationship to the deceased.
• An image of the deceased person’s obituary, death certificate, and/or other documents.
• Any additional documents, such as Legal Representation documentation.

Delete My Account

Before you request to delete your Squarespace account, please review this guide to:

• Understand what happens when we delete your account.

• Make sure it’s what you really want to do.

• Take a few steps to prepare. For example, you’ll need to cancel all subscriptions first.

Once you submit your request, you’ll receive an email from our team to verify your account access and confirm that this request wasn’t made in error.

Delete My Account Request Verification Form

Before you provide your government issued ID below, did you know that you can submit a request to delete your account to Squarespace here (without providing your ID)? This form is only for people who have lost access to: (1) their Squarespace account; or (2) the email address associated with their Squarespace account.

Please upload a copy of some form of government issued ID (i.e. driver's license or passport). You may blur out any sensitive information before you upload.

Email address for communication regarding your request

Upload ID

Questions about Squarespace Select

To learn more about Squarespace Select, our premium plan for dedicated site support, visit this Help guide.

If you still have questions about the Select plan, complete the fields below to send us a message.

Note: While our most popular guides have been translated into Spanish, some guides are only available in English.

Supported countries and currencies for Squarespace Commerce

Last updated June 01, 2020 12:54

Sections

This guide answers questions about using the Squarespace Commerce platform internationally as a merchant or a shopper.

Who can shop in my store?

You can accept our payment methods from anywhere in the world where they're supported. We don't impose additional location restrictions for shoppers buying products from your store.

International shoppers in some countries may be charged additional fees by their banks. Visit Stripe and PayPal’s documentation for more information.

Does Squarespace Commerce support my country?

It depends on how you accept payments. To accept payments, you'll need to connect a payment processor that supports your country. You can connect Stripe, PayPal, or both.

Stripe's supported countries

Visit Stripe’s Global page to see a list of their supported countries. Countries are classified in three ways:

Live: These countries have full support and access to all Stripe features. Anyone can sign up and create an account.

Open Preview: Preview countries may not include all Stripe features. Anyone can sign up and create an account.

Closed Preview: Closed preview countries may not include all Stripe features. Closed previews are by invitation only. You can request an invite on Stripe's Global page.

PayPal’s supported countries

Visit PayPal’s Global page to see a list of their supported countries.

Does Squarespace support my currency?

Note: In some cases, it's not possible to create a Stripe account in a country whose national currency is supported by Stripe. Check Stripe's global page to see if you can create a Stripe account in your country.

Squarespace currently supports the following currencies:

Argentine Peso (ARS) - (Stripe only)

Australian dollars (AUD)

Brazilian Real (BRL)

British pound (GBP)

Canadian dollars (CAD)

Colombian Peso (COP) - (Stripe only)

Czech Republic koruna (CZK)

Danish krone (DKK)

Euro (EUR)

Hong Kong dollar (HKD)

Indian Rupee (INR)

Indonesian Rupiah (IDR) - (Stripe only)

Israeli shekel (ILS)

Malaysian ringgit (MYR)

Mexican peso (MXN)

New Zealand dollar (NZD)

Norwegian krone (NOK)

Philippine peso (PHP)

Polish zloty (PLN)

Russian ruble (RUB)

Singapore dollar (SGD)

South African Rand (ZAR) - (Stripe only)

Swedish krona (SEK)

Swiss franc (CHF)

Thai baht (THB)

US dollars (USD)

You can select one currency for your store. All Squarespace Commerce charges (orders, taxes, and shipping) will be processed in your store currency.

Note: Stripe and Paypal support other currencies that aren’t currently available for Squarespace Commerce.

Stripe’s supported currencies

After connecting a Stripe account to Squarespace, your store will automatically update to display the currency associated with your Stripe account, if that currency is supported by Squarespace. You can change this currency at any time.

The available currencies depend on where your connected bank account is located.

U.S., U.K., Australian, and European bank accounts support all currencies listed above.

Canadian bank accounts only support USD and CAD.

Mexican bank accounts only support MXN.

New Zealand bank accounts only support NZD.

Stripe charges a conversion fee for transactions in a currency that isn’t associated with your bank account. The conversion fee varies, but it's about 2% on top of the regular transaction fees. To learn about this, visit Stripe's documentation.

Tip: If your country supports multiple currencies, we recommend selecting the currency used by the bank account connected to your Stripe account. Funds in that currency will go to that account with no conversion fee.

PayPal supported currencies

After connecting a PayPal Business account to your Squarespace site, your store will automatically update to display your PayPal Business account’s primary currency, if that currency is supported by Squarespace. You can change this currency at any time.

Tip: If your country supports multiple currencies, we recommend selecting the currency set as your primary currency in your PayPal Business account.

Can I collect VAT or GST?

Yes. Squarespace supports tax-inclusive pricing and customizable order invoices. For help setting this up, visit Collecting VAT or GST.

Can I change my store currency?

Yes. After connecting a payment processor to your Squarespace site, you'll see all available currencies for your account in the Payments panel. To learn more, visit Selecting your store's currency.

Can I select a different store currency than my bank account (Stripe) or primary currency (PayPal)?

You can sell in a currency that isn't linked to your bank account. However, your payment processor may charge a conversion fee for each transaction. You can review the fee and more details on Stripe’s pricing page and PayPal’s user agreement.

Can I select multiple currencies for my store?

No. You can only sell in one currency for your store at this time. If you’ve connected both Stripe and PayPal, the bank account connected to your Stripe account determines the available currencies.

What if my country isn't supported by Stripe or PayPal?

Stripe and PayPal are the only integrated payment processors we support. To use Squarespace Commerce, you must have a bank account (for Stripe) or PayPal account based in a country supported by one of these providers.

If your country isn’t currently supported by Stripe, connect PayPal only. Stripe is continually adding support for new countries. You can view their documentation here.

Get notified about updates

To receive notifications about new currency and country options in Squarespace, open a ticket with this information: