Extension Happy Hour Template_20180418

Where did it all go wrong? One minute you are rocking out some fantastic “weave” and the next minute you are being served a lawsuit. Lawsuit? Yes – it happens everyday. Here are some tips and tricks to help you through those tough times and a salon system that can help you avoid it from happening in the first place.

Make Sure People Know Where to Review You

Inappropriate content – Colorful language and imagery is fine, but there’s no need for threats, harassment, lewdness, hate speech, and other displays of bigotry.

Conflicts of interest: Your contributions should be unbiased and objective. For example, you shouldn’t write reviews of your own business or employer, your friends’ or relatives’ business, your peers or competitors in your industry, or businesses in your networking group. Business owners should not ask customers to write reviews.

Promotional content: Unless you’re using your Business Owners Account to add content to your business’s profile page, we generally frown upon promotional content. Let’s keep the site useful for consumers and not overrun with commercial noise from every user.

Relevance: Please make sure your contributions are relevant and appropriate to the forum. For example, reviews aren’t the place for rants about a business’s employment practices, political ideologies, extraordinary circumstances, or other matters that don’t address the core of the consumer experience.

Privacy: Don’t publicize other people’s private information. Please don’t post close-up photos or videos of other patrons without their permission, and please don’t post other people’s full names unless you’re referring to service providers who are commonly identified by or commonly share their own full names.

Intellectual property: Don’t swipe content from other sites or users. You’re a smart cookie, so write your own reviews and take your own photos and videos, please!

Demanding payment: Beyond simply asking for a refund to remedy a bad experience, you should not use removing or posting your review as a way to extract payment from a business, regardless of whether you’ve been a customer.

Don’t run surveys that ask for reviews from customers reporting positive experiences.

Don’t ever offer freebies, discounts, or payment in exchange for reviews — it will turn off savvy consumers, and may also be illegal. Yelp has a Consumer Alerts program to let people know about businesses that engage in this sort of activity.

Facebook & Google Reviews

Facebook and Google allow you to ask for reviews

Google Reviews – Important because they show up when people “Google” your business.

Client from hell? Or is it just you?

Extension Consultations – Why they are so important

Where are you going? If you don’t know where you are going then how will you know when you get there?

The Consultation – Get a clear understanding of your clients hair needs.