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5 Jan, 2015

Member Services Representative Interview

Anonymous Interview Candidate

Anonymous Interview Candidate

Application Details

I applied online – interviewed at YMCA.

Interview Details

Easy, phone interview that lasted about 10 minutes and an in-person interview the following week with the center director and one other person. Got a call one week later with a job offer and had one 3 days to accept or decline.

Interview Questions

Why do you want to work here? I honestly did not want to work there at the time, but needed a job. And now I love it!!Answer Question

Negotiation Details

did not negotiate. I had a degree and was desperate for a job...any job.

Other Interview Reviews for YMCA

Member Services Representative Interview

Anonymous Interview Candidate

Anonymous Interview Candidate

Application Details

I applied in-person. The process took 4 days – interviewed at YMCA.

Interview Details

Only interviewed with the membership director. Simple questions, just wanted to get a feel for the person who they will be hiring. Want to make sure you will get along with the community members and know how to handle the general public and that you are friendly.

Interview Questions

nothing I can think of. I have been a seasonal employee so I knew the person interviewing me.Answer Question

Member Service Representative Interview

Anonymous Employee

Anonymous Employee

Interview Details

Called in for a interview, sat down and met with hiring managers. It lasted about an hour and mainly concentrated on my experience with customer service, computer use, and values to see if they were consistent with those of the YMCA. They were mainly concerned with my availability and if I could work alone, as most shifts were just for one person. They also wanted to know my commitment to the YMCA and how dedicated I was to their values. I was only interviewed by one person.

Member Service Representative Interview

Anonymous Employee

Anonymous Employee

Application Details

I applied online – interviewed at YMCA.

Interview Details

Pretty basic. You need to know about the company, be ready to talk about why you want to work there and what you can contribute. Know their environment. Be ready to speak about your past experience and your resume and what is on it. Be an outgoing individual, you will be the face of the business and they need to see that you are a relatable person and someone who they would enjoy having around.

Interview Questions

Name a weakness or how would you handle a difficult customerView Answer

Member Service Representative Interview

Anonymous Interview Candidate

Anonymous Interview Candidate

Interview Details

I had one interview with the membership director as well as an additional staff person. At the time it was a pretty easy and smooth process. There is new management now so it might be different. I walked in to drop off my resume and was scheduled for an interview about a month or two later.

Interview Questions

I was asked if I knew what the duties entailed. At the time I didn't and was told that I should know this information whenever I apply for a job/have an interview.Answer Question

I submitted my resume through the association's website and was called in for an interview about a week later. I was interviewed by a panel of 3 staff members - one was the department director. The interview lasted about 30 minutes mostly with questions about my prior employment and why I was applying at the YMCA.

Interview Questions

One question/answer they seemed very interested in was if I had ever been a Y member before. I had learned to swim as a child at a Y and there was a lot of talk about that. Also, they asked if money was important to me. I found it odd at the time but possibly they were asking since they had not had staff raises in several years.Answer Question

Member Service Representative Interview

I applied online. The process took 1+ week – interviewed at YMCA in December 2013.

Interview Details

I sent in my resume, and received a call within a few days. There was a lot of snow, but hiring manager was reasonable an allowed me to reschedule interview. I came in sat in an interview with 2 people (person i spoke with and the director) and they asked quite a few questions, describe yourself in a nutshell, what do you think you can bring to the team

Interview Questions

If you were alone (no supervisors around), there's people calling on the phone a long line forming and a difficult customer at the front of the line what would you do?View Answer

Member Services Representative Interview

I applied online. The process took 3 days – interviewed at YMCA in August 2013.

Interview Details

Submitted resume to Membership Director via email and was contacted the next day. Went through a phone interview with Membership Director and then an in-person interview with the Membership Director & Healthy Living Coordinator (at the same time) the following day. Was hired the next day pending drug & background test.

Interview Questions

A member wants to try a class but has heard that it's hard. Assuming you have never taken the class, how would you respond to the member?View Answer

Negotiation Details

No negotiation. Was offered the maximum pay for the position I applied for and was asked if I was okay with that.

Member Services Representative Interview

I applied online. The process took 4+ weeks – interviewed at YMCA in February 2013.

Interview Details

After completing an online application I was called in to interview with the director of Member Services. She was very ice and seemed quite pleasant. She asked me the basic interview questions, however focusing on customer service. Asked about my experience and why I would like to be apart of the YMCA team. Also made it very clear that they aimed to provide the very best customer service and experience. I was showed around a bit and was told I would hear back soon. I was then called in again to meet with one of the member services managers who was not as pleasant as the lady I'd met with before. She seemed like she didn't like her job but it paid the bills. She reiterated the focus on customer service and told me "you don't get paid a lot so you have to like what you do". This was awkward but we soon finished. I was then sent an email shortly after that meeting offering me the position and I went in to fill out paperwork and started working the following week.

Glassdoor has 34 interview reports and interview questions from people who interviewed for Member Service Representative jobs at YMCA. Interview reviews are posted anonymously by YMCA interview candidates and employees.