Bachelors in Business Administration and Computer Information Systems, GPA 3.65

CERTIFICATIONS

CompTIA Network+

Cisco certified network associate (CCNA)

TECHNICAL SKILLS & TRAINING

Strong user-level knowledge of various technology products including PCs, MACs, iPhones, iPods(all generations), and cell phones from different carriers.

Solid skills of PC hardware and software troubleshooting, as well as problems with external devices such as printers, scanners, USB, external drives, and portable media players

Working knowledge of personal computer hardware/software architecture and configuration

Experience with Windows XP, Vista, and Windows 7 Operating Systems

Two years of Cisco Network Academy training. Solid experience with Cisco IOS commands on networking devices, such as Catalyst Switches and 1800/2800/2900 routers, along with the LAN/WAN environment routing and switching technologies like RIP, EIGRP, OSPF, VTP, and STP.

EXPERIENCE

PC/ Network Technician Intern- Portage Public Schools Technology

January 2010 – May 2010

• Installed and maintained desktop systems, set up and configured laptops and create new user accounts for sub-teachers and staffs.

• Performed hands-on troubleshoot, repaired and replaced computer hardware such as Motherboard, RAM, hard-drives, Power Supply unit, CPUs for computer labs in Portage Central High School.

• Repair and replace parts such as rollers, toners, RAMs, for peripherals such as printers and scanners.