Watch services at Bucherer

Competent, comprehensive, authorised

Much of the fascination of a mechanical watch often lies in the complex movement inside the case. It takes meticulous care and maintenance to keep it working properly and telling the time accurately for many years. Our expert watch services meet these needs. Ideally, you should have a certified specialist check your watch every two years and overhaul it completely every five years.

Care and servicing – a wide range of watch services

As certified ateliers, we offer you comprehensive watch services.

Watch services are very important to Bucherer. Since 1888, we have been carrying a wide range of renowned international watch brands. The manufacturers of these watches have certified our ateliers, which means that our around 80 watchmakers are authorised across Europe to independently perform service work and repairs on these watches – a testament to our many years of experience and expertise.

Watch services at Bucherer, provided by our certified employees

Our employees’expertise

The certified watchmakers in our service centres receive regular training and work with state-of-the-art, technically superior equipment. They repair and service the watches that are entrusted to them with the utmost care, and can even manufacture spare parts that are no longer available. Like watch aficionados and manufacturers, our employees are fascinated by the intricacies, complications and characteristics of each individual timepiece.

Bucherer’s service centres

More than 80 watchmakers work in Bucherer’s service centres across Europe.

Whether you require partial or full servicing or a battery replacement, use our contact form for initial remote diagnostics and a consultation. You can also visit us in one of our stores. Our trained employees will be happy to help.

In order to offer you the best watch services possible, we first need to identify your watch model and check whether and where it can be repaired. To do so, we require the following information from you: the case reference (usually engraved on the case back) and the material (fineness stamp). You can enter these directly in our service contact form.

A detailed look at Bucherer’s watch services

We recommend that you have our certified specialists check your watch every two years. Every five years, we will completely overhaul your timepiece. Our watch services also include many additional services to ensure a long service life for your watch.

If your watch is broken and stops working, you are in good hands in our service centres. We are also happy to have an expert replace the battery or adjust your mechanical watch.

A video of our watch services

Bucherer’s watch services include having an expert replace the battery

Battery change

If the seconds hand of your electronic watch in EOL mode only moves every four seconds or the watch has come to a complete standstill, it is time to have the battery changed by an authorised specialist retailer.

The following tasks are part of a battery change at Bucherer:

Our experts open the case with special tools. First, they clean the electrical contacts. After replacing the battery, they close the case using the appropriate tool as per the manufacturer specifications.

The specialists measure the current consumption and check that the watch is waterproof according to the manufacturer’s standards. Afterwards, they clean the case and strap before checking the strap and clasp, adjusting them as necessary.

Adjusting a mechanical watch

If your watch is too fast or slow despite regular maintenance, our expert consultants or watchmakers will solve the problem. They will find out whether an adjustment could optimise the watch’s accuracy.

The following tasks are part of the adjustment of a mechanical watch at Bucherer:

First, our employees check all of the movement functions. They use special tools to open the case and adjust the accuracy. Then, they close the case again using the appropriate tool as per the manufacturer specifications.

In addition, they make sure the watch is waterproof, and clean the case and strap. They also check the strap and clasp, and adjust them appropriately. Finally, they check the accuracy on a simulator for 48 to 72 hours.

Special watch services: the accuracy and automatic movement are testedon a simulator for several days.

Servicing

Every four to six years, you should have your mechanical watch completely overhauled. For electronic watches, it suffices to have them overhauled every six to eight years, but you should have them overhauled sooner if you notice that a battery is only lasting for about another six months.

Our special watch services also include having trained surface finishers carefully sand and polish the exterior of your watch. After servicing, your watch will shine like new.

Service warranty

After a complete overhaul, Bucherer offers a two-year service warranty on all brand-name watches. This warranty excludes damage caused by an accident or improper handling of the watch.

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