FAQ’s & Safety Guidelines

All our candles are all individually hand poured in England and our diffusers/home fragrancing products are all made in our premises in Harrogate,North Yorks. We strive to use local businesses for all aspects of our packaging, marketing and branding.

To ensure a beautiful burn experience ensure the wick is trimmed to 5mm in length – this prevents sooting and uneven melt of the wax.

Ensure wick is up right to ensure an even burn.

If the wick bends over slightly – extinguish the flame, re trim to 5mm before relighting. This will also help to keep the wax pool clear from debris.

On the first burn, the candle must be allowed to achieve need a full melt pool across the top of the candle. If the candle is extinguished prior to achieving this, tunnelling may occur. To ensure you achieve a full melt pool, burn your candle for a minimum of 1 hour or until all the wax has melted evenly to the edge.

Ensure that your candle is placed on a flat surface, away from any items that might be affected by heat Eg Mirrors, frames, ornaments.
Warm candles placed on cold surfaces might result in thermal shock and may cause surface damage.

Ensure that there are no draughts that might affect the flame or cause items to come into contact with the naked flame Eg Curtain or blind.
Always allow at least 10cm between burning candles.

Our website indicates whether your chosen product is in stock or not. If there is a product to wish to purchase that is out of stock please email us with your request and we will notify you of availability.

These ‘air bubbles’ are a completely natural feature – known in the trade as wet spots. They are a completely natural feature common in hand poured candles and are caused by the shrinkage as the wax cools inside the glass. Some of the wax pulls away from the glass and some sticks to it. This in no way affects the burning experience – your candle will still smell amazing and burn beautifully!