Ethics, Human Relations & Citizen Complaints

Mission
The mission of the Ethics, Human Relations and Citizen Complaints Department (EHRCC) is to secure and protect the individual rights of citizens of Jackson County:

By reconciling problems, issues and tension between government and citizens

Promoting justice and improving human relations

Improving the quality of government administration

The EHRCC exists to discourage and resolve unfairness and ensure compliance with statutory protections afforded the citizens of Jackson County.

Investigation & Promotion
The department receives and investigates complaints involving County government and acts on such complaints in an equitable and expeditious manner. The EHRCC also promotes the improvement of relations between citizens, between citizens and government, and promotes the protection of civil rights and civil liberties.

County Ombudsman
The EHRCC serves as Jackson County's ombudsman, investigating complaints of alleged discriminatory acts or practices with respect to County departments, public accommodations and housing. The Office has specific civil rights and human relations duties - and is the only department in the County chartered with these duties.

The EHRCC has the power to conduct formal investigations and issue reports. The ombudsman/director is an independent public official who receives complaints from aggrieved persons against County departments, agencies and officials.