Guest Services Agent
We are currently looking for a part-time Guest Service Agent. This position has the potential to turn into full time. At Holiday Inn Express® we want our guests to rest and feel energized and ready for the day ahead which means we need team members to demonstrate the following service behaviors:

Make a Connection - show guests that they are important and make them feel at ease by taking time to acknowledge them in a friendly way

Be Helpful - familiarize yourself with all the services in the hotel and the local area to answer any question and give guests what they need to find their own way

Be Efficient - take ownership and play your part to get things done by making things easier for guests; doing as much as in advance and multi-task when you need to

Areas of Accountability:Achieve ultimate in guest satisfaction:

Oversee and participate in the prompt and courteous handling of all guest concerns as necessary, including, but not limited to: check-in and check-out; telephone and personal inquiries; luggage and vehicle handling; and travel information.

Ensure rooms security by maintaining effective key control and confidentiality.

Motivate self and associates by displaying excellence in customer service.

Exceed guest expectations by ensuring we provide superior service and teamwork:

Ensure all hotel products and services are delivered efficiently and in a timely manner.

Consistently communicate information and requests to associates to ensure teamwork generates exceptional guest service. Follow up with other departments as necessary.

Use tools such as daily logbook to communicate information.

Follow standard cash-handling policies and procedures.

Comply with check-in and check-out procedures for individual and group/tour activity

Maintain clean and safe working conditions within department and hotel:

Ensure all associates comply with safety rules and procedures.

Notify management of any problems or discrepancies.

Take corrective action, where required, to improve safety of work areas.

Perform tasks specific to Guest Services team:

Accurate and Timely check-in and check-out of hotel guest

Perform Reservations duties, as required

Perform switchboard duties, as required

Daily balancing of individual work, as well as maintaining a cash float