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Look at allAgents before making rental decisions, councillor tells tenants

A Labour councillor has advised prospective tenants to check out allAgents before deciding whether to go with a particular agency.

A Labour councillor has advised prospective tenants to check out allAgents before deciding whether to go with a particular agency.

Cllr Tracey Hill, of Brighton and Hove Council, said she recommends the site because it is fully moderated and only genuine customers can leave reviews.

She said: “AllAgents has been running for ten years and carries reviews by tenants as well as landlords (and clients of sales agents as well).

“We want to encourage people to use this site and leave reviews of their experiences.

“At the moment some agents in the city have a good number of ratings but many only have a handful.

“This is despite the fact that there are thousands of people renting in this city.

“We would really like to grow awareness of allAgents and see the number of reviews go up, so that letting agents can be evaluated in a fair and independent way.

“AllAgents is industry-specific, it’s fully moderated, only genuine customers of the agent can leave reviews, and agents also have a right to reply.

“AllAgents has co-operated with us to ensure that all possible letting agents in the city are listed on the site.”

Cllr Hill, writing in her local paper, said: “The experiences of people renting privately in Brighton and Hove have been a concern for some time.

“Around a third of housing in the city is privately rented, and while many people have a good experience of renting, there is evidence of not-so-good experiences: poorly maintained properties, bad service and sharp practices.

“While there is good information out there for tenants, many are not aware of it and only begin to reach out after things have started to go wrong.”

She said that the council had considered setting up its own ratings site before deciding to recommend allAgents.