Forbes India: Processes: Doing more harm than good?

One would think that with the rise of technology, productivity would increase too. However, as Robert Solow, Nobel laureate in economics pointed out, “You can see the computer age everywhere but in the productivity statistics.” If one looks deeply, one can see overwhelming processes trying to drive technology and derail productivity at many levels. So, it can be safe to say that maybe, most organisations should take a close look at the processes they have in place; processes designed to make the organisation run more efficiently and effectively, but might be far from doing so.