We’re always happy to hear from you.

Before you drop us a line, please see if your issue is covered by our FAQs at the bottom of the page.

Plus and Deluxe subscribers, you’ll hear back from us within three hours.

Basic users, please allow up to one business day for a response. Want to upgrade your DPP package and receive priority support?

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Please note that support requests CAN NOT come via this method. Your email will only be used to contact you regarding your question. Required fields are marked*

How to get support

The absolute best way to access support is to log in to your site, then use the revolutionary DPP support widget within the DPP Settings tab.

Log in to your site.

Go to Genesis > Design Palette Pro > Help and Support

Fill out the form with as much information as possible.

Click "Submit Request"

This is not meant to be a barrier to getting help! In fact, it's the opposite of that: Your support widget gives us super-helpful about your site's setup, which makes resolving your issue quicker and more efficient all the way around.

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If you cannot log in and use the support widget, please feel free to send us your support question via this form.

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Frequently Asked Questions

Presale Support Questions

Do you offer coupon codes or other discounts?Not at this time.More Details >At this time, we do not. That may change in the future, but we don’t have any immediate plans to offer them.

Can I upgrade my current license package?Yes!More Details >Of course! You can upgrade your license at any point for a pro-rated amount. To do so, first log in and go you your account page. There you will see a…

Can I move my license key to another website?Absolutely.More Details >Sure you can! Just deactivate the key on the website it is activated one, and it will be good to reactivate on another. This still only counts as one license…