Privacy Policy

Privacy Policy

At Calltracks Limited (“Calltracks”) we take your right to privacy very seriously. We value the confidentiality of the information which you provide when registering and contracting through our website.

Accordingly, Calltracks is committed to ensuring that your privacy is protected. This Privacy Policy explains how we use the information we collect about you, our approach to complying with the data protection laws that apply within the United Kingdom, how you can instruct us if you prefer to limit the use of that information, and the procedures that we have in place to safeguard your privacy.

1. The Information We Collect and How We Use It

Calltracks is registered to collect and process data under the Data Protection Act 1998. We deal with any personal information that you provide to us in accordance with the provisions of United Kingdom data protection laws. For the purposes of the Data Protection Act 1998, the Data Controller for Calltracks is ”.

When you register and / or contract on-line we need to know information such as your name; organisation; postal address; e-mail address; telephone number; fax number; and credit or debit card number and expiry date.

If you give us information you confirm that:-

you consent to the processing of your personal data; and

you consent to the transfer of your personal data abroad.

First and foremost, we gather this information to allow us to process your registration and / or enter in to a contractual relationship with you. The relevant information is then used by us, our agents and sub-contractors to process your registration and / or regarding any contracts between us and you, and to communicate with you on any matter relating to the conduct of your account and in general. Any information provided by you in connection with any transaction regarding a postal address or a credit or debit card number and expiry date will be used by us, or by others on our behalf, to process a transaction and / or regarding any contracts between us and you.

We may also use aggregate information and statistics for the purposes of monitoring website usage in order to help us develop the website and our services and may provide such aggregate information to third parties. This information will not include information that can be used to identify any individual. Furthermore, we may give you the opportunity to submit feedback to us. If you choose to do so we may use such feedback as if it were our property including using it for promotional and marketing purposes. We may also contact you for further information about your feedback.

From time to time we may provide your information to a customer service agency for research and analysis purposes so that we can monitor and improve the business and services we provide. We or our agents and sub-contractors may contact you by mail, telephone, SMS, fax or e-mail to ask you for feedback and comments on our business and services.

We may also wish to provide you with information about special features of our website and any other service we think may be of interest to you. We may contact you by mail, telephone, SMS, fax or e-mail. If you would rather not receive this information, please submit a form through our contact page or call us, but remember that this will preclude you from receiving any special offers or promotions.

We may also wish to provide you with related information from third parties we think may be of interest to you. We may contact you by mail, telephone, SMS, fax or e-mail. If you would rather not receive this information, please submit a form through our contact page or call us, but remember that this will preclude you from receiving any special offers or promotions.

We may also provide your information to carefully selected third parties whose products or services we believe may be of interest to you. They may contact you by mail, telephone, SMS, fax or e-mail. If you do not wish us to disclose your information in this way please submit a form through our contact page or call us, but remember that this will preclude you from receiving any special offers or promotions.

We may take any action with respect to the information provided to us which we deem necessary or appropriate if we believe the information may cause us to suffer any loss, liability or commercial damage. We may also disclose information provided to us where we consider ourselves to be under a legal or regulatory obligation to do so.

2. Our Use of Cookies and Other Information Gathering Technologies

We may use small files known as ‘cookies’ to enhance the experience of users of our website. A cookie is a small amount of data sent to your computer from the computers used by a website. We may use cookies to monitor your use of our website and to tailor your experience of the website so that it best suits you. Most browsers are initially set up to accept cookies. If you would prefer, you can set your browser to refuse cookies or alert you when cookies are being sent. However, it is possible that some parts of the website will not function properly if you do so. For information about blocking the use of cookies, please refer to the instructions / help screen on your internet browser.

Calltracks is not responsible for the cookies contained on any externally linked websites.

3. How We Protect the Information You Provide Us With

We will take reasonable precautions to protect personal information in our possession from loss, misuse and unauthorised access, disclosure, alteration and destruction. You should be aware, however, that communications over the internet (which includes e-mails to Calltracks, registering as a user on our website and contracting with us through our website) are not secure unless they have been encrypted and we do not accept any responsibility for any errors or omissions which arise from circumstances outside our reasonable control.

We also keep your information confidential. The internal procedures of Calltracks cover the storage, access and disclosure of your information.

4. Sale of Business

If this business is sold or integrated with another business your details may be disclosed to our advisers and any prospective purchasers and their advisers and will be passed on to the new owners of the business.

5. Accessing the Information We Hold

You have a right to ask for a copy of the information you have provided us with and which we hold. We may charge a fee of £10.00 for providing this information to you.

6. Updating Your Details

You have a right to correct any inaccuracies in the data you have provided us with and which we hold.

If any of the information that you have provided to Calltracks changes, for example if you change your e-mail address, name or payment details or if you wish to cancel your registration to our website, please submit a form through our contact page or call us.

7. Public Areas and Links

Please note that if you post any of your personal information in public areas of the website, such as in any online bulletin boards, such information may be collected and used by others over whom we have no control. We are not responsible for the use made by third parties of information you post or otherwise make available in public areas of the website.

Our website may contain links to other sites. Please be aware that we are not responsible for the privacy practices of such other sites. We would encourage our users to be aware that when they leave our website they should read the privacy policies of each and every website that collects personally identifiable information from them. This Privacy Policy applies solely to information collected on this website.

8. Your Consent

By submitting your information you consent to the use of that information as set out in this Privacy Policy.

We reserve the right to change our Privacy Policy from time to time. If we change our Privacy Policy we will post the changes on this page, and may place notices on other pages of the website, so that you may be aware of the information we collect and how we use it at all times. We will also e-mail you should we make any changes so that you may consent to our use of your information in that way. Continued use of the service will signify that you agree to any such changes.

Owing to the global nature of the internet infrastructure, the information you provide may be transferred in transit to countries outside the European Economic Area that do not have similar protections in place regarding your data and its use as set out in this Privacy Policy. By submitting your information you consent to these transfers.

9. How to Contact Calltracks

We welcome your views about our website and our Privacy Policy. If you would like to contact us with any queries or comments please submit a form through our contact page or call us.

Intellectual Property Notice

This website and the materials on it (including, without limitation, text and images) are protected by copyright, trade mark and other intellectual property rights and laws throughout the world. The materials on this website are owned by Calltracks Limited (“Calltracks”) or licensed to Calltracks for its usage. You are permitted to display the materials on this website on a computer screen and to download and print a hard copy of any materials which are available at no cost to you for your personal use provided you do not alter or remove any copyright, trade mark or other proprietary notices.

You undertake not to:-

commercially exploit any of the materials on this website without Calltracks’ prior written consent;

establish a link to this website from any other website, intranet or extranet site without Calltracks’ written consent;

use this website to upload or distribute any material that contains viruses or anything similar;

infringe the rights of any other person or business;

do anything that may interfere with or disrupt this website or Calltracks’ services; or

submit any information to this website which is defamatory, obscene, offensive, liable to cause harassment and / or distress and / or which does not comply with any law.

Disclaimer Terms

1. Website Availability

This website is provided free of charge and Calltracks Limited (“Calltracks”) makes no guarantee that the website will be uninterrupted or error free. Calltracks reserves the right to suspend or withdraw the whole or any part of the website at any time without notice without incurring any liability.

2. Links from this Website

Calltracks may from time to time provide links from this website to websites that are owned and controlled by third parties. These links are provided only for your convenience and Calltracks has no control over such websites. The inclusion of any link should not be taken as an endorsement of any kind by Calltracks of the linked website or any association with its operators. As such, no guarantee or warranty, either express or implied, is given with regards to the accuracy of any information provided on such websites, and Calltracks shall have no liability in respect of those websites.

3. Accuracy of Information

Calltracks takes care to ensure that all information about the services it provides and pricing details featured on this website is accurate and up-to-date. However, Calltracks’ services are continually updated and the descriptions and prices on this website are for general illustrative guidance, general information and reference only. As such, no guarantee or warranty, either express or implied, is given with regards to the accuracy of any information provided on this website, and Calltracks shall have no liability in respect of such information.

4. Disclaimer

CALLTRACKS DOES NOT WARRANT OR REPRESENT THAT THE MATERIAL ON THIS WEBSITE IS ACCURATE, COMPLETE OR CURRENT OR THAT THE WEBSITE WILL BE FREE OF DEFECTS OR VIRUSES.

5. Liability

CALLTRACKS WILL NOT ACCEPT ANY LIABILITY FOR ANY LOSS, DAMAGE OR INCONVENIENCE AS A CONSEQUENCE OF ANY USE OF OR INABILITY TO USE ANY INFORMATION ON THIS WEBSITE. FURTHERMORE, CALLTRACKS SHALL NOT BE LIABLE FOR ANY LOSS OR DAMAGE (IN CONTRACT, NEGLIGENCE OR OTHERWISE) WHERE:-

THERE IS NO BREACH OF A LEGAL DUTY OF CARE OWED BY CALLTRACKS TO YOU;

THE LOSS OR DAMAGE IS NOT A REASONABLY FORESEEABLE RESULT OF ANY SUCH BREACH; OR

ANY INCREASE IN LOSS OR DAMAGE RESULTS FROM A BREACH BY YOU OF THESE DISCLAIMER TERMS.

NOTHING IN THESE DISCLAIMER TERMS EXCLUDES OR LIMITS CALLTRACKS’ LIABILITY FOR FRAUD OR FOR DEATH OR PERSONAL INJURY CAUSED BY ITS NEGLIGENCE.

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