Expert review

One of the fastest and most effective way to measure current performance is with an expert review. This is an excellent state-of-play analysis for any current design, regardless of the digital channel or platform. This tells you what's working, where the design is failing, where the opportunities and low hanging fruit are sitting. It can stretch to include numerous elements or simply cover a basic checklist - the choice is yours.

A usability evaluation involves a usability expert reviewing the site against known Human-Computer Interaction (HCI) rule sets and issues, to quickly identify where the problems lie from a user perspective. Results can be presented back to the team relatively quickly (remotely if this is preferred). This means that quick win solutions can be implemented within days of project kick-off, delivering fast and measurable results whilst a larger redesign project takes place.

We offer standard and advanced reviews and both are flexible and can be modified as needed - however they cover the following elements by default:

Standard expert review

This is our starting point for checking on design usability:

Review of usability : core checklist of basic design rules. This ensures the design is usable and clean

Review of usability : mobile channel Scorecarding and rating of the channel, step by step

Recommendations on improvements within the design, solutions to issues identified

Advanced expert review

The advanced review is designed to add depth to the review process, for core digital channels and processes such as acquisition and retention. This adds the following elements to the review:

Analysis of metrics available (such as Optimisation and analytics reports)

Heat map tracking (if code can be embedded for tracking of the process) to show click/scroll/view behaviour. Review of tracked data, if this is already available.