Appointments

Our new clinical system has many significant advantages but we are as disappointed as you that it has meant you have to reregister for online access to book appointments and request prescriptions. We request that you come into reception with the following paperwork.

I would like to book a GP appointment ?

If you do need to book an appointment do so either by phone 01242 539080 or online.

To make an appointment: You can make an appointment by telephoning the surgery on 01242 539080, by coming into the surgery in person, or by booking online

New ‘Improved Access’ Appointments

From 1 April 2018 the following practices are participating in a pilot scheme to offer SEVEN DAY access to a GP or Advanced Nurse Practitioner appointment:Leckhampton; Seven Posts; Sixways; Stoke Road; and Winchcombe Medical Centre.

This means that appointments will be available at one of the listed practices on a rotating basis outside of normal working hours. These appointments are pre-bookable through your normal practice, but please note there is no telephone access to the surgeries after 6.30pm Monday to Friday or at weekends. For urgent appointments, on Saturday afternoons and all day Sunday up until 8pm, a county-wide service will be provided from three central locations in Cheltenham, Stroud and Gloucester.

We hope that our patients will find these ‘Improved Access’ appointments helpful, particularly those people who need to book appointments outside of normal working hours.

I want to see someone in an emergency. What do I do?

For same day appointment requests please telephone reception before 11.30 am. It helps our skilled receptionists, many of whom have completed care navigation training, direct you appropriately if you can answer some basic questions and share you requirements with them. All our staff work under strict confidentiality guidelines. Depending on your request a member of clinical staff may call you back for more details before allocating you the correct appointment or advice.

We are now able to text you appointment reminders and other health promotion information.

Other recommended reading about GP Surgeries and the evolving role of receptionist -

Online Booking

What can I book online?

Only doctor and phlebotomy appointments can be booked online at the moment. Booking with our highly skilled nursing team is complex as they all have different skills and procedures take varying lengths of time. Our receptionists are best placed to guide you to the right appointment and for this reason we ask you to call in to book with a nurse.

If you are already registered for online booking, please use the link below to book an appointment.

Telephone appointments

We recognise that many things don’t require a face to face appointment. In fact several audits we have done here at Leckhampton over several years have consistently shown that about 1/3 of face to face appointments could be managed on the telephone. Not coming to the surgery saves you time, is more convenient for you and eases congestion in our car park. We are please to be able to offer telephone appointments every day. Please enquire about these at reception.

You may be give a window of time, similar to when you book a delivery, during which the doctor will call. We respectfully ask that you ensure you are able to answer your nominated number during this time.

Receptionists do not interrupt doctors during their surgeries to answer queries however a duty doctor is available for urgent same day enquiries.

I need to cancel an appointment, what do I do?

Phone: 01242 539080

Don’t forget to cancel a telephone app if you no longer need it

Can I choose my doctor?

We aim to give you choice over which doctor you see and with 9 partners and other regular sessional doctors working with us we hope to be able to accommodate this. A couple of our doctors have recently reduced their clinical sessions which means we have had to restrict new patients registering with them. We hope you understand that we have only taken this measure to ensure that current patients have the access to those doctors that they need.

SMS text service

We are now able to text your appointment reminders and other health promotion information.