Subscription Auto-Renewal Program: New Options to Save You Time

On June 11, we’re rolling out a subscription auto-renewal program for customers who purchased through our eCommerce site after July 10, 2017.

We created the auto-renewal program with one goal in mind: to make doing business with us easier. Most of our customers renew their licenses each year, and we have heard from many of you that a manual renewal process is less than ideal. With auto-renewal, you no longer need to worry about when your product‘s subscription expires or take steps to keep your product active. We’re making this process transparent for you.

We also understand that a subscription auto-renewal program isn’t for everyone. At any time during the life of your subscription, you can easily opt-out of auto-renewal. There are three easy ways for you to unsubscribe from the auto-renewal program, if you choose:

The order confirmation email you received when you first purchased your product from our eCommerce store has a link to manage your subscription. You can opt-out of auto-renewal from that link.

In your Tenable® account, you can also opt-out of auto-renewal at any time. On the “Manage your Account” page, on the right side next to your activation code, you’ll see a link that says “cancel auto-renewal.” Click the link and follow the prompt to opt-out. Note: If you’re not enrolled in auto-renewal, you’ll simply see a link that says “Renew” and you can easily manually renew your subscription anytime from here.

30 days before your license expires, you’ll receive an email from us indicating that we’ll be renewing your subscription the following month. That email will include a link to manage your subscription, where you can easily cancel your auto-renewal.

No matter which option you choose, canceling your auto-renewal subscription will not impact your existing license or current subscription. You will still have access to your licensed products for the length of your subscription, and you can manually renew your license at any time in the future.

We are laser focused on providing you with a great customer experience, from building great products to making it easy to work with us, and are always listening to your feedback to make our customer experience even more awesome. As always, our doors and ears are open, so if you have any questions or suggestions, we’re always happy to hear them. Contact us at: [email protected].

Global

Try Tenable.io

FREE FOR 60 DAYS

Enjoy full access to a modern, cloud-based vulnerability management platform that enables you to see and track all of your assets with unmatched accuracy. Sign up now and run your first scan within 60 seconds.

Buy Tenable.io

Enjoy full access to a modern, cloud-based vulnerability management platform that enables you to see and track all of your assets with unmatched accuracy. Purchase your annual subscription today.

Thank You

Try Nessus Professional Free

FREE FOR 7 DAYS

Nessus® is the most comprehensive vulnerability scanner on the market today. Nessus Professional will help automate the vulnerability scanning process, save time in your compliance cycles and allow you to engage your IT team.

Buy Nessus Professional

Nessus® is the most comprehensive vulnerability scanner on the market today. Nessus Professional will help automate the vulnerability scanning process, save time in your compliance cycles and allow you to engage your IT team.

Try Tenable.io Web Application Scanning

FREE FOR 60 DAYS

Enjoy full access to our latest web application scanning offering designed for modern applications as part of the Tenable.io platform. Safely scan your entire online portfolio for vulnerabilities with a high degree of accuracy without heavy manual effort or disruption to critical web applications. Sign up now and run your first scan within 60 seconds.

Buy Tenable.io Web Application Scanning

Enjoy full access to a modern, cloud-based vulnerability management platform that enables you to see and track all of your assets with unmatched accuracy. Purchase your annual subscription today.

Thank You

Try Tenable.io Container Security

Enjoy full access to the only container security offering integrated into a vulnerability management platform. Monitor container images for vulnerabilities, malware and policy violations. Integrate with continuous integration and continuous deployment (CI/CD) systems to support DevOps practices, strengthen security and support enterprise policy compliance.

Buy Tenable.io Container Security

Tenable.io Container Security seamlessly and securely enables DevOps processes by providing visibility into the security of container images – including vulnerabilities, malware and policy violations – through integration with the build process.

Thank You

Thank you for your interest in the Tenable.io Container Security program. A representative will be in touch soon.

Learn More about Industrial Security

Try Tenable.io free for 60 days. Protect your organization from WannaCry, NotPetya and other ransomware cyberattacks. Get Started

The cookie settings on this website are set to 'allow all cookies' to give you the very best website experience. If you continue without changing these settings, you consent to this - but if you want, you can opt out of all cookies by clicking below.