Microwave Turntable Not Turning

The part(s) or condition(s) listed below for the symptom Microwave turntable not turning are ordered from most likely to least likely to occur. Check or test each item, starting with the items at the top of the page.

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Most Frequent Causes for Microwave turntable not turning

Use a multimeter to test the motor for continuity. If the turntable motor does not have continuity, replace it.

Parts

Turntable Motor

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Cause 2Glass Tray Drive Coupling

If the microwave turntable is not turning the glass tray drive coupling could be broken or stripped out. Gently pull the coupling off the drive motor shaft to inspect the drive coupling for damage.

Parts

Glass Tray Drive Coupling

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Where is my model number?Your model number is on a plate, in one of these locations:

Handy tip - Make it easy on yourself! Use your smart phone to take a picture of the model number tag.

Cause 3Glass Tray Support

If the microwave turntable is not turning the glass tray support could be broken or stripped out. Gently pull the support off the drive motor shaft to inspect the tray support for damage.

Parts

Glass Tray Support

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Where is my model number?Your model number is on a plate, in one of these locations:

Handy tip - Make it easy on yourself! Use your smart phone to take a picture of the model number tag.

Cause 4User Control and Display Board

The user control and display board might be defective. However, the turntable motor is much more likely to be at fault. First, test the incoming power to the turntable motor. If the motor is not getting power, the user control and display board may be defective. If the user control and display board is defective, replace it.

Parts

User Control and Display Board

Please enter your model number so we can show you the part that fits your exact model

Where is my model number?Your model number is on a plate, in one of these locations:

Handy tip - Make it easy on yourself! Use your smart phone to take a picture of the model number tag.

Cause 5Touchpad and Control Panel

The touchpad and control panel might be defective. However, the turntable motor is much more likely to be at fault. First, test the turntable motor. If the motor is not defective, it is possible that the touchpad and control panel are defective. To determine if the touchpad and control panel are defective, try pressing each of the buttons on the control panel. If some of the buttons respond correctly while others don’t, replace the touchpad and control panel.

Parts

Touchpad and Control Panel

Please enter your model number so we can show you the part that fits your exact model

Where is my model number?Your model number is on a plate, in one of these locations:

Handy tip - Make it easy on yourself! Use your smart phone to take a picture of the model number tag.

Cause 6Touchpad

The touchpad might be defective. However, the turntable motor is much more likely to be at fault. First, test the turntable motor. If the motor is not defective, it is possible that the touchpad is defective. To determine if the touchpad is defective, try pressing each of the buttons on the control panel. If some of the buttons respond correctly while others don’t, replace the touchpad.

Parts

Touchpad

Please enter your model number so we can show you the part that fits your exact model

Where is my model number?Your model number is on a plate, in one of these locations:

Handy tip - Make it easy on yourself! Use your smart phone to take a picture of the model number tag.

Cause 7Main Control Board

The main control might be defective. However, the turntable motor is much more likely to be at fault. First, check the incoming power to the turntable motor. If the turntable motor is not getting power, the main control board may be at fault.

Parts

Main Control Board

Please enter your model number so we can show you the part that fits your exact model

Where is my model number?Your model number is on a plate, in one of these locations:

Handy tip - Make it easy on yourself! Use your smart phone to take a picture of the model number tag.