QUESTIONS & ANSWERS

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We are licensed dealer at Dallas, Texas. At ATVScooterStore.com, our dedication to providing you with the
high quality Scooters, ATVs , Dirt Bikes, GoKarts, UTV, and Electric Motorcycles, variety of accessories and
inventory of parts at very affordable prices is balanced by our dedication to promoting conservation and
environmental awareness of our natural resources.

We has been trying to provide customers with high quality products as well as best customer service,
safest and fastest delivery and any reliable technical support. Your satisfaction is our goal!

ATVScooterStore.com offers a quick-and-easy online shopping process. And to back up your purchase, we have
great supply of parts available and live service techs to answer all your questions 9:30 AM to 6:00 PM
CST from Tuesday to Saturday.

Service Request

Before requesting parts please read our warranty policy. In order for parts to be covered under warranty,
please have your original order ready, send us you request by clicking the following button:

When you receive your shipment, Please fill out and submit MSO Request form so that we can generate a certificate
of origin and bill of sale for your vehicle. The VIN number and model number can be found on a generic
certificate of origin which came in the box with your purchase. Your order number should be in the confirmation
email you received when you placed your order.

For safety protection, we can not ship the bike with battery and fuel in due to shipping regulations. Customers need to:

1. Connect wires to battery;

2. Add fuel to the tank;

3. Attach mirrors and/or trunk to the bike; (Only Scooters Apply)

Assembling & Test Start Service steps as following:

Uncrated the box

(Most of units are placed secured inside a metal crate)

2. Secured the bike to the pallet

Using Straps from all sides to secure the unit onto the pallet

3. Wrapping

Plastic wrap to add more protection for body

4. Shipping

Final Step:

Use black durable to rewrap the bike into the pallet. Ready for freight company's pickup

Inspection upon Delivery (IMPORTANT):

1. Having a smart phone or camera (preferably digital) ready.

2. Damages

A. After the delivery driver arrives and unloads your shipment, open the box and inspect the condition of the unit carefully and NOTE any and all damages on the delivery slip and for own record as well before the driver leaves.

B. The delivery driver can voluntarily stay there for 15 minutes if time permits but is not required to. If the delivery driver is attempting to leave before you can inspect your unit; Please note on your delivery slip," Possible hidden damage. Driver did not allow time to inspect."

C. Do not take any advice from the delivery driver in regards to your shipment.

D. If there are minor damages to your unit, please notate the damages on the delivery slip as well as your own copy. We will be able to send you replacement parts free of charge. Note: If there is no notation of damage on the delivery slip (driver's copy), in most cases you will be responsible of cost of replacement parts and freight.

3.Returns

If the merchandise is damaged beyond repair, please call or text us at 972-776-6577 immediately. You will need to follow the following steps to get a replacement unit or full refund:

A. Take pictures of damaged unit

B. Notate on the delivery slip that shipment is refused due to shipping damage.

C. You will have the option of getting a replacement unit or a full refund, once all documents are received and return confirmation receiving from freight company.