Service / Support

1) Double tap the network icon on the tool bar (for network connection)
2) The wireless properties will come up and you'll see a button for "LOG"
3) Click "LOG" and a list will pop up. At the bottom will show you what AP your device is currently connected to or what your wireless card is currently doing.

Q: How do I setup my Wireless Connection?

(a) Insert Card while device is on
(b) Wireless setting should pop up automatically
(c) Otherwise Cisco Settings availableunder WindowsACU.exe
(d) All other cards settings under Start, Settings a Control Panel, Wireless Settings

Q: Will it support Remote Desktop Client?

Windows CE 5.0 Core does not support Remote Desktop connection. It will support thin clients, such as Naurtech and PowerNet.

Q: How do I communicate with my Computer?

You will need to use a program called “Active Sync” available free from Microsoft.

The concept of EPC was originally proposed by the Auto-ID Laboratory (it became EPCglobal after transformation from an R&D organization into a standards promotion organization). EPC is the abbreviation of Electronic Product Code. It can be the standard code of any object and is suitable for use on RFID labels. Combined with the internet and information technology this system connects objects to computers as a network to promote mutual communication.

EPC technology starts with the storing of the EPC code in the label. As the object moves, the code reader on the transportation path emits radio waves and senses the label on the object. The back-end system then starts the data inquiry, storage and retrieval. The entire operation relies on the complete integration of the system. The transmitted information about the object includes not only basic data such as the appearance, weight, material and package, but also information such as manufacture, upstream raw material and even the distribution of the final products and a description of the activity path and production process.

EPCglobal Network uses technologies such as EPC code, Radio Frequency Identification (RFID) and the information network to establish a global standard RFID infrastructure for the automation, tracking and tracing of supply chains and improving the visible information for object exchange with improved efficiency and information accuracy. Also, the application of the EPCglobal Network technology allows trade partners to accelerate the handling process of purchase orders, provide rapid response to customer's requirements as well as improve efficiency during the receipt, calculation, categorization and transportation of objects.

Q: How can I read the dust-proof and water-proof specifications?

The IP code (International Protection Code) for the water-proof and dust-proof construction of electronic equipment is decided by the international organization EIEMA. The standard EN60529 specifies the unified global requirements for the water-proof and dust-proof function of products.

Due to the different design targets and application environments, there are different protection classes, for example: In "IP54", the first number defines the dust-proof level (0-8); level 5 in this example. The second number defines the water-proof level (0-6); level 4 in this example.

The second code represents the water-proof level
(a) 0: No protection.
(b) 1: Water drops from the front are tolerated.
(c) 2: Water drops within ±15 degrees from the front are tolerated.
(d) 3: Water drops within ±60 degrees from the front are tolerated.
(e) 4: Water splashes from each side are tolerated.
(f) 5: Low-pressure water splashes from each side are tolerable.
(g) 6: High-pressure water splashes from each side are tolerated.
(h) 7: Immersion 15cm-1m under water is tolerated.
(i) 8: Immersion in pressurized water is tolerated.

Q: What is "compliance labeling"?

Many companies will ask their suppliers and other partners to add barcodes or RFID labels so as to categorize the received materials and manage stock to facilitate the operation of automatic systems. The labeling that complies with these requirements is called "compliance labeling" because the transportation company needs it to comply with the regulations or meet the requirements. The design, contents, barcode system, printing quality of the compliance labeling should follow a strict format.

Q: How can I connect the barcode printer to a PC?

The barcode printer is equipped with many user interfaces for quick integration with the various host computer systems. Ethernet, USB, parallel, serial, Twinax, and coaxial cable interfaces are all supported. The barcode printers also provide 802.11b and Bluetooth wireless connection capability. The management tool allows the user to perform operations such as remote control, configuration setting, and also to troubleshoot the connected printer.

Q: How do barcode scanners recognize and read symbols?

The barcode scanner has an automatic decoding and recognition capability. This allows the barcode reader to map the bars and spacing into the correct characters and avoid read errors. The accuracy of the recognition is very high with an error rate of only one in more than 3 million characters.

Q: Can a barcode scanner read more than one type of symbol system?

Yes. The barcode readers usually support many commonly used systems. Typically, more barcode scanners can recognize 1-D barcodes than 2-D ones. However, some of them can support several commonly used 2-D formats. Barcode scanners models from different manufactures support a variety of Barcode systems.