Company DescriptionDropbox is a leading global collaboration platform that's transforming the way people work together, from the smallest business to the largest enterprise. With more than 500 million registered users across more than 180 countries, our mission is to unleash the worlds creative energy by designing a more enlightened way of working. Headquartered in San Francisco, CA, Dropbox has more than 12 offices around the world.Team DescriptionOur Marketing team sets product positioning and strategy, manages product launches, and gathers customer insights. Were responsible for maximizing our products' potential, in order to delight our users and help Dropbox grow. We partner with teams across the company, including Product, Sales, and Engineering.Role DescriptionAs the Sr. Customer Insights Manager, you will be part of the Customer Strategy & Insights team which is tasked with inspiring and enabling customer centric decisions. The person in this role will develop insights to inform marketing and overarching business strategy to help drive self serve sales growth.You will work with a cross-functional team from communications to product management to sales, and will be involved with crafting marketing strategy from beginning to end. Youll also have the opportunity to help build the customer insights function by showing the impact of leveraging insights in decision making. In this role you will design, execute and deliver high-impact primary quantitative and qualitative research. The ideal candidate will be a marketing research expert, with phenomenal analytical and communication skills. Creativity, energy, flexibility, collaboration, and a passion for innovative research are a must. If you're invigorated by the opportunity for real and substantial impact, we want to speak with you! Responsibilities Identify and frame key issues and business questions, in coordination with the global marketing team, and cross-functional stakeholders such as product management, user research, and salesDesign, plan, and resource marketing research projects, leveraging both internal teams and outside vendorsManage vendor selection, ongoing relationships, and overall budgetsConduct a wide range of quantitative and qualitative marketing research, including messaging, naming, pricing, market, and competitive researchLeverage data to inform meaningful insights that drive strategic recommendations and motivate actionCommunicate research findings and recommendations to key stakeholders Requirements 8+ years of relevant experience in marketing research & analysis; experience in tech and/ or CPG are a plusStrong analytical and interpretive skills with the ability to distill copious amounts of data ( qualitative, quantitative, secondary, etc.) into an insightful story with actionable recommendationsAction-oriented and passionate about moving from data and insight to action and impact with a sense of urgencyExecutive presence when presenting to key stakeholdersHighly collaborative and demonstrated ability to work closely across both marketing and cross-functional teamsExperience managing multiple complex projects, numerous internal teams, and a myriad of external vendors Benefits and Perks 100% company paid individual medical, dental, & vision insurance coverage401k + company matchMarket competitive total compensation packageFree Dropbox space for your friends and familyWellness ReimbursementGenerous vacation policy10 company paid holidaysVolunteer time off Company sponsored tech talks (technology and other relevant professional topics) Dropbox is an equal opportunity employer. We are a welcoming place for everyone, and we do our best to make sure all people feel supported and connected at work. A big part of that effort is our support for members and allies of internal groups like Asians at Dropbox, BlackDropboxers, Latinx, Pridebox (LGBTQ), Vets at Dropbox, Women at Dropbox, ATX Diversity (based in Austin, Texas) and the Dropbox Empowerment Network (based in Dublin, Ireland). Associated topics: assistant gm, captain, fire captain, manager, manager in training, petty officer, police captain, police chief, police commander, sergeant