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Unable to connect to internet after AVG removed trojans [RESOLVED]

pearce15

Posted 16 October 2008 - 10:25 PM

pearce15

Member

Member

65 posts

After booting my pc on 14 Oct, I got many prompts by AVG warning me of new trojans found that required deletion. I did not take down the exact name of the trojan and I was desperately trying to close the boxes that kept jumping out of my screen. There were no less than 10 boxes altogether and with them came the warning that in doing so might alter certain registries in my system, I think. After clicking on OK the last time. I tried to browse the internet using firefox and explorer. Both could not move beyond my bookmarked pages. There was a browsing problem but my connection was still ongoing and I could still access my mails thru outlook and use online messenging.

Posted 19 October 2008 - 05:08 PM

Disable your AntiVirus and AntiSpyware applications, usually via a right click on the System Tray icon. They may otherwise interfere with our tools

Double click on ComboFix.exe & follow the prompts.

As part of it's process, ComboFix will check to see if the Microsoft Windows Recovery Console is installed. With malware infections being as they are today, it's strongly recommended to have this pre-installed on your machine before doing any malware removal. It will allow you to boot up into a special recovery/repair mode that will allow us to more easily help you should your computer have a problem after an attempted removal of malware.

Follow the prompts to allow ComboFix to download and install the Microsoft Windows Recovery Console, and when prompted, agree to the End-User License Agreement to install the Microsoft Windows Recovery Console.

emeraldnzl

Posted 20 October 2008 - 02:14 PM

emeraldnzl

GeekU Instructor

GeekU Moderator

19,861 posts

Hello pearce15,

As I am unable to browse the web using the infected pc, I cant conduct a Kaspersky scan.

No problem, we will move on then.

Please read this post completely, it may make it easier if you copy and paste this post to a new text document or print it for reference later. This will especially help you when your computer is off line.

It is important you carry out instructions exactly in the order they appear.

Return to OTMoveIt3, right click in the "Paste Instructions for Items to be Moved" window (under the yellow bar) and choose Paste.

Click the red Moveit! button.

Copy everything in the Results window (under the green bar) to the clipboard by highlighting ALL of them and pressing CTRL + C (or, after highlighting, right-click and choose copy), and paste it in your next reply.

Close OTMoveIt3

Note: If a file or folder cannot be moved immediately you may be asked to reboot the machine to finish the move process. If you are asked to reboot the machine choose Yes. In this case, after the reboot, open Notepad (Start->All Programs->Accessories->Notepad), click File->Open, in the File Name box enter *.log and press the Enter key, navigate to the C:\_OTMoveIt\MovedFiles folder, and open the newest .log file present, and copy/paste the contents of that document back here in your next post.

Lastly in this post

Download random's system information tool (RSIT) by random/random from here.

It is important that is saved to your desktop.

Double click on RSIT.exe to run RSIT.

Click Continue at the disclaimer screen.

Once it has finished, two logs will open. Please post the contents of both log.txt (<<will be maximized) and info.txt (<<will be minimized)

So when you return please post

SDFix report

OTMoveIt3 log

the two RSIT logs - log.txt and info.txt

Note: It is likely the reports will not fit on one post. Just use as many posts as you need, that's fine.