• Creation: Write them in Word, and store them where they are easy to access. Use Outlook signature files for quick deployment.

Contact Center Software

• Solutions like mymedleads.com are increasingly common.

• Features: Allows multiple staff members to handle one body of emails, measure email response times, track and monitor conversions, and allow you to use templates.

Revisit Automation Often

You can’t “set it and forget it.” Remember that things in your office will change over time (e.g. the number of times you’ve done a procedure, awards, accolades, etc.), and you’re autoresponse templates will consequently need to be updated. I recommend that you revisit your autoresponse messaging and protocol for handling email communication every 6 months.