Shawn, I know you're working on this during your spare time, but I would highly recommend giving our support a quick call to see if they can help you with this. http://www.sophos.com/en-us/support/contact-support/contact-information.aspx﻿ Typically Sophos automatic updates fail due to multiple reasons which include connectivity or wrong credentials. Could not add a connection to server [updating address]; user [domain\account name]; Windows error 67 Cause The share cannot be accessed. Installation of [component] skipped Cause Check of update location (share) shows no new updates available. have a peek here

We also confirmed that the computer is connected to the internet and can access web pages. To do this in the WebAdmin go to: 'Web Protection' | 'Filtering Options' | 'Misc' tab. Sophos support says that it is an issue with Windows, but as far as Windows is concerned it can see and access the share on the Sophos Management server. The updating address may also be incorrect or cannot be reached.

Sophos Could Not Find A Source For Updated Packages

Because if your network infected with conficker virus by default computer browser service will be stopped it results in failing updates. Also check whether the credentials you have used are working.Rgds,Ramki.:114 About Me Kris Haynes D.C.M.T Chesterfield, Derbyshire, United Kingdom I work at a company in Milford, Derbyshire called Axess Systems as a Enterprise Cloud Architect. What To Do Check the logs for your Sophos Update Manager (SUM) using the Logviewer.exe program and look for problems updating and/or writing to the share that the failing endpoint is Information on the last update cycle is recorded between the '...*** Sophos AutoUpdate started...' line and the top of the log.

If you do not have a Sophos UTM or the issue remains, manually uninstalling and reinstalling the should clear the problem.

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Issue the antivirusupdate command.

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Article appears in the following topics Endpoint Security and Control Endpoint Security and Control > Endpoint Protection Endpoint Security and Control > Endpoint Protection > AutoUpdate Endpoint Security and Control > Direct Support Forums Technical Windows Sophos cannot connect to update server + Post New Thread Results 1 to 7 of 7 Windows Thread, Sophos cannot connect to update server in Technical; Could not add a connection to server [updating address]; user [domain\account name]; Windows error 1331 Cause The account name mentioned in the message is disabled. Sophos Standalone Could Not Find A Source For Updated Packages When taken offline and updated via the wireless the offline credentials then worked!

Also ensure the server hosting the share is switched on and available on the network. Sophos Autoupdate Failed Email Reset Password Cancel Need to recover your Spiceworks IT Desktop password? Menu Cisco Linux cPanel Misc Career Tips MySQL VMware WordPress Sophos automatic updates ERROR Could not find a source for updated packages SiteFixed | August 12, 2014 | Misc | No The updating policy is using an incorrect password.

Sophos Update Address

We forced a program update to version 10 (this issue existed before the forced update from 9.5), but it cannot connect to the servers to get the virus definitions. However, at the next scheduled update it went back to 'updating failed because no update source has been specified'. Sophos Could Not Find A Source For Updated Packages Therefore select the 'Configure Updating...' option from the menu, move to the 'Logging' tab and select the 'View Log File' button. Download Of Sophos Endpoint Security And Control Failed From Server Sophos I ran the 'reapply central configuration' then ran an 'update computers now', all after taking all pc's out of the managed group and starting again. (the clients are Sophos 9.5) As

An old version of SAV is installed on the endpoint computer and fails to be updated. http://avgrunden.com/could-not/sophos-cannot-contact-server-windows-7.php Send PM 21st July 2009,09:50 PM #2 s123 Join Date Apr 2008 Location Oxfordshire Posts 8 Thank Post 0 Thanked 0 Times in 0 Posts Rep Power 0 There were Could not add a connection to server [updating address]; user [domain\account name]; Windows error 64 Cause The server hosting the share has been shutdown or disconnected from the network. But since you are not familiar with that procedure for Sophos you are left to contacting the GSC. Sophos Update Failed

Error 0x0000006b can be returned to the central console when this issue exists on the workstation. Always works afterwards. If the configuration does not take newly entered credentials then uninstall Sophos and reboot the server. http://avgrunden.com/could-not/sophos-client-cannot-contact-server.php Check the log for more information (e.g., the line 'Could not add a connection...' which is mentioned above).

When an update to Sophos Anti-Virus fails, several different alert messages can be generated, for example: Unable to contact the upgrade server to check for Sophos AntiVirus updates.The last successful contact Sophos Configure Updating Greyed Out To open the ALC.log file: Right-click the Sophos shield. By default the following are members: NT AUTHORITY\Authenticated Users NT AUTHORITY\INTERACTIVE [domain name]\Domain Users If the 'Users' group has no membership, add the 'Authenticated Users' group to it locally and force

If the update is failing after the Enterprise Console Updating policy has been applied then your error lies in the Updating policy - check your account and/or your subscription.It's also a

The only issue that I see is that if they are configured differently, I cannot change it as the settings are locked out. To monitor the update attempt in real time: Log into the CLI. Nothing was changed on that system from the time it wasn't working until it did work. I saw a knowledgebase article about adding the local SophosSAU*0 user to the local 'User's group. Windows Error 86 Sophos I have confirmed that they are still on the computer and functioning.The system is configured as follows:Win XP-Pro (32 bit) SP3Dell Optiplex 740AMD 4850E1GB RamThanks,Adam Attachments Sofos Update Log 27 Jan