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Returns & exchanges

If for any reason you are not completely satisfied with your purchase, we will gladly issue a store credit, exchange or refund within 14 days of shipment to the shipping address provided. Jewelry must be returned in unworn condition and untangled with a copy of your receipt. If the item arrives otherwise, we will be unable to issue a store credit or exchange. Shipping costs are non-refundable and return shipping fees are the responsibility of the customer. We are not responsible for postal service loss so we recommend insurance on all return packages.

Before shipping back your return, please send us an email at sognoaccessories@yahoo.com and let us know which item you are returning for exchange or store credit.

Shipping policies

We ship USPS Priority Mail with tracking and delivery confirmation for $5 on any size order.

Each item is made per order, shipments are processed at the studio anywhere from 1 to 2 weeks.

Please confirm that your ETSY address is correct before you place and order. I am not responsible for refunds or re-shipments of orders shipped to an address you entered incorrectly.

We take intellectual property concerns very seriously, but many of these problems can be resolved directly by the parties involved. We suggest contacting the seller directly to respectfully share your concerns.