Do makerspaces serve people’s wants or people’s needs? Certainly the vast majority of these spaces exist because people want to work on projects, learn from one another, and have access to shared tools. However, there is a small subset whose purpose is to address the needs of a community. This is the story of one such makerspace and the business model they’d like to spread. Maker Works is a member-based studio located in Michigan, the heart of the rust belt, where making has been a tradition for a hundred years but where hard times have tested the region’s character. We all know the story of the past decades where manufacturing jobs moved overseas, companies closed plants, and the population went increasingly underemployed. Times have been tough. It is in this context that Tom Root and Dale Grover found themselves.

Tom and Dale, dressed for making

As with many makerspaces, Maker Works grows out of regular meetups of like-minded geeks. The first was a weekly breakfast called Go-Tech. Established and run by Dale, it quickly grew into a once-per-month evening show-and-tell where members shared their joy of making by wheeling in CNC machines, wiring-up Arduinos, and more. Dale went onto join a work space for laptop people known as Workantile, a co-working space. Then with three friends he established a hybrid model, a co-work space for entrepreneurial engineers which is known as A2MechShop. Traveling a parallel course was Tom Root. The downturn of 2008 hit his mail order business hard but while he weathered the storm he saw that many wouldn’t. He was seized with a sense that he needed to do something to help others. Passionate about the value of making, he decided that a makerspace workshop could help address big issues: unemployment, reskilling, self-sustainability, environmental, and other concerns. In 2008, after failing to entice TechShop to establish a local presence, he embarked on a path to build his own community workshop.

Over the course of the next two years, Tom navigated the waters of Go-Tech, Workantile, and A2MechShop with Dale. They got to know each other, found they shared values, and developed a common vision. With the passage of time and increasing confidence, in 2010, they decided to take the leap to establish Maker Works.

Metal Shop

We need to pause here for a brief expansion on their shared values. Tom has spent 18 years running a company in a community of businesses called Zingerman’s. While the phrase “community of businesses” isn’t common, that’s partly the point. This group of co-owned businesses run by social entrepreneurs is on a mission to make a profit, to delight customers, employees and partners, and to do good for their community. Running a business to achieve good was second nature to Tom. As Dale learned more about Zingerman’s it appealed to him as he shared these values-based business practices. This common ground of running a business to achieve social good is the foundation of their shared ambition. (You can learn more about Zingerman’s here and from the book “Building a Great Business.”)

Wood Shop

Now let’s get back to the story …It was early 2010. Dale and Tom had made the commitment to establish a socially responsible makerspace business to drive positive change. The countdown to launch had begun. By December they overcame a key obstacle; they found an insurer willing to underwrite the business. The next challenge was finding an appropriate space.

Their initial goal was a 5,000 sq ft facility but they learned they really needed much more and eventually found an 11,000 sq ft facility near the Zingerman’s campus. Not only were the terms advantageous because of the Zingerman’s connection, but being close to Zingerman’s had many benefits. Maker Works could use Zingerman’s storage, borrow forklifts, buy at their stores, etc. while Zingerman’s could design and mill signs, build chairs, etc. at Maker Works. In February of 2011, Maker Works signed the lease.

The makerspace business had a home! Preparing the space defined the next big push. Floors were carpeted and needed stripping, cleaning, and epoxy paint. Walls needed painting and there were so many walls! To quote Dale, it was “1640 linear feet of painted walls, but who’s counting?!” Electricity needed to be distributed throughout the building to where it would be needed. Thank god for Toni, Tom’s wife and partner! She wrangled all the vendors. The fathers of both Tom and Dale also deserve credit as they put in many hours building tables and more. Obviously, family was a key resource.

Another key assist came from Karl Daubman, a professor at the University of Michigan. He is a principal at an architectural firm called Ply and is Chief Architect at a manufacturer of prefab homes named BLU Homes. He helped in a big way with permits, interior design, traffic flow planning, etc. Volunteers of friends and family were a big source of help in getting things done but nothing contributed quite so much as the sweat on the brows of Tom and Dale.

Maker Works started paying rent in May of 2011. Paid staff came onboard in August. Their standard operating procedures were defined by September when they did a soft launch. Between then and May of 2012 they refined their operation and smoothed out the kinks. Then, after 18 months of hard work they held their grand opening on May 12, 2012.

3D Printer Build Group

I had the pleasure of visiting Maker Works back in March. Going in, I didn’t know it would be such a pleasure; it was just a side trip of my daughter’s college visit to Ann Arbor. Frankly, we only hoped we’d find the space open and maybe get a tour. What we received was the undivided attention of Tom who gave us a tour, described his programs, and shared his vision. What we saw was a clean and fully fleshed out makerspace operating with a buzz of activity. One room was full of students actively working their FIRST Robotics entry. Another cavernous room had a woodworking project being milled on a full-size ShopBot. We couldn’t help but feel a pang of desire when we passed through the crafts area and saw their laser cutter, sewing and embroidery machines, and 3D printers. The tour went on and on revealing great resources.

At one point, I noticed private offices and asked about them. Since the start, they’d had small businesses and entrepreneurs asking to rent space and they were able to quickly rent out all unallocated space, even the office that Tom and Dale shared. When the lease for A2MechShop ended in April, Maker Works expanded into the rest of their building and A2MechShop moved in.

Toward the end, Tom paused at a whiteboard to share his vision. All that we had seen was for a purpose. It was a business because it had to be self-sustaining and for that reason needed to charge a reasonable monthly rate for makers who should pay. However, students and people needing employment would also be included through a formula of lower rates and a jobs board which listed projects needing work. It’s possible to earn credit for education and membership by cleaning, repairing, teaching, and otherwise benefiting Maker Works with other tasks. The idea is that everyone should be able to benefit from Maker Works regardless of means, to learn new skills, to increase self confidence, and to benefit the community. Dale and Tom are determined to include, not exclude, people to help them realize their vision to benefit the world.

And just how do they see themselves benefiting the world? They want to serve three distinct communities: makers, students, and 1099s (unemployed, under-employed, self-employed, independent contractors etc.). Their goal is to build and maintain an environment that nurtures Education and Innovation which in the end benefit the world by delivering skilled workers, new businesses, and great products. Below is Tom’s diagram which summarizes the vision.

The Maker Works Vision

So they’ve launched and they’re humming along. What next? Well, if one Maker Works can do good in Ann Arbor then additional Maker Works can do good in other areas. They’re interested in replicating the model in places with the need to bring training in modern fabrication and a workshop of tools to help with economic redevelopment. As Tom said to me, “Ann Arbor was a safe place for us to start but, in terms of impact, Downtown Detroit would be the ultimate. There are so many wonderful and committed people doing good there. It would be a dream come true to be a positive part of Detroit.” They’re looking for anyone interested in and able to apply their model of social entrepreneurialism to help solve problems.

If you’d like to know more then visit their website: Maker-Works.com.
Or, if you’re so lucky as to be in Ann Arbor then stop by.
However, plan better than I did and call ahead. :-)

The folks at MakerWorks really do live their values. Among other things, they have been sponsoring not one, but two high school FIRST Robotics teams. The teams have been given meeting and work spaces, and complete access to all the tools and equipment, subject to required training. The staff is always willing to provide their considerable expertise as well. Overall, the place is AWESOME. Thanks guys!