FAQs

How do I get ssh or telnet access to my DiskStation?

I get the following error when I want to connect to subsonic:

HTTP ERROR: 503
SERVICE_UNAVAILABLE
RequestURI=/
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I don’t know when it happens and why. It is a Subsonic problem, that happens, when Subsonic was shut down at the wrong time. I have been reading a lot in the subsonic Forum, but it seems nobody has a clue when this error occurs. If you have solved it, please let me know. Until then: First try to restart Subsonic (yeah I know you have done that already) Or reboot the DiskStation (yeah I know you have done that already, too.) The easiest way to solve this is to remove the package and install it again. With this method you will loose all your settings. If you have access to your Diskstation via ssh you can try this:

stop Subsonic

go to /volumeX/@appstore/Subsonic/ (X is the number of the volume Subsonic is installed to)

cd /volumeX/@appstore/Subsonic

rename the db folder

mv db dbold

start Subsonic in DSM (it should work now, but without your settings)

wait until you can access the web GUI on http://your-DS-ip:4040

stop Subsonic

copy the subsonic.data file:

cp ./dbold/subsonic.data ./db

start and see if it works again

if it does, be happy and delete the dbold folder

rm -r dbold

if it still doesn’t work you will have to delete the database

rm -r db
rm -r dbold

if it still doesn’t work, reinstall Subsonic

if it still doesn’t work, reboot again

if this still doesn’t work: start crying!

When I try to install a package it just says “Processing. Please wait…”

Yesterday I had this error while working on the new ownCloud package. The installation from a packge source was working well but I couldn’t install anything manually. In my case the error was caused by my Opera adblock plugin. So I switched to IE and everything was working fine again. I read that the firefox adblock can cause this, too. So if you have problems like that turn your adblocker off or switch the browser. If you have any questions, feel free to ask.

Where are the installed files located on my Diskstation?

They are in: /volumeX/@appstore/Subsonic. VolumeX is the volume you selected during install.

I want to edit the subsonic.sh file to change things like Port or default music Folders. How do I do that?

Where can I download the .spk files separately?

27 Kommentare zu FAQs

I had se same issue when I killed the process over SSH and tried to restart it. Viewing the logs showed, that subsonic could not obtain a lock on the data base. Removing the subsonic.lck file inside the “db” folder of Subsonic (/volume1/@appstore/Subsonic/db/subsonic.lck) solved it and I was able to start the server again.

Thanks so much for your package – love it. If you have a PayPal donation I will be happy to contribute. However, I need to disable the https (SSL) encryption, as its a bit annoying for my friends using the service. Is there a way to do this? I tried editing the subsonic.sh file, setting https-port to 0, as indicated by users in the Subsonic forum. This did not work. How can I set port 4040 to be the default port for Subsonic?

But thats the only way to do it:
go to /volumeX/@appstore/Subsonic and edit the subsonic.sh set the https port to 0 and restart subsonic. Https should now be disabled. The DSM link always points at 4040 so it should work this way…

After restart of the NAS ( DS713+ ) subsonic does not start automatically. When I start it manually i receive an error “can’t start packagge service” but it does run, till i reboot the NAS it’s gone again ????.

Hi I couldn’t install the subsonic for synology package using your instructions here. I get “Failed to install the package. Error:Cannot Start Subsonic during install”. This happens irrespective of whether the box “Run after Installation” is ticked or not.

I found out that I could manually install the subsonic package (file from your dropbox Subsonic4.8-033.spk). Now the package center gives me the option to Run or Uninstall – if I choose Run, it pops up the error message: “Failed to run the package service”. What am I doing wrong?

to kc:
had the same problem with the installation
“Failed to install the package. Error:Cannot Start Subsonic during install”
it was everything installed but somehow to user that was created during the install proccess was unknown to syndb.
tried to start it with:
su – subsonic -s /bin/sh -c /usr/syno/synoman/webman/3rdparty/Subsonic/subsonic.sh gave me the error “user unknown”
so startet it once with root rights:
su – root -s /bin/sh -c /usr/syno/synoman/webman/3rdparty/Subsonic/subsonic.sh
and now all is working fine.

I should add: the manual installation did in fact create user subsonic and
su – subsonic -s /bin/sh -c /usr/syno/synoman/webman/3rdparty/Subsonic/subsonic.sh did start the subsonic but still the package centre shows status:stopped and selecting “run” still shows: “Failed to install the package. Error:Cannot Start Subsonic during install”.

so,as the installation is done now, just try once to kill all related proccess to subsonic. which means stop subsonic with kill pid xxx and a killall java, or just reboot your dsm, after this you should be able to start subsonic from the package manager. starting subsonic with root rights was just to correct a issue,which i was still not able to figure out.

Fabrice, thanks for your reply, but I’m still struggling. My synology (412+)won’t let me ps so I can’t see which processes to kill. Reboot makes no difference. I can start the subsonic process but cannot launch the Subsonic browser pages.

I cant install Subsonic on the DS413+ when i come to the question Restore Backup Yes or No what ever i choose there it always fails install.
The error is “Can’t find i folder named ‘Subsonic’ in your public folder. Please ….” etc its says i need to select no and i did just that but what ever i try i get the same error. I even downloaded a version before the latest and even there i get the error.

Hi Thank you for putting the Subsonic Package together. I have it installed and running with no issues, however, I’m struggling to get transcoding to work. I followed your workaround.
1. installed sevillio package
2. ln -s sevillio package ffmpeg to Subsonic/transcode path.

Problem is when I link the files Subsonic won’t play music from any player..I tested the ln by typing ./ffmpeg on the command line in the linked directory and it lists the commands and help like it should.