RAKrewards

Frequently Asked Questions

General FAQ's about the RAKrewards Portal

A1. RAKrewards is a point based rewards program designed to reward RAKBANK Credit
Cardholders like you based on your spends and usage on your Credit Cards. RAKrewards
can be redeemed and used toward purchase of airline tickets, hotel reservations, online
purchases, electronics, health & fitness packages, jewellery, apparel etc.

A3 RAKrewards opens up a world of rewards to you. With every purchase on your Credit
Card you earn RAKrewards that can be redeemed towards airline ticket purchases, hotel
reservations, online shopping, dining vouchers etc.

A4 Under RAKBANK's Cashback Anywhere program, the customer earns Cashback on his
Credit Card which can be redeemed and credited to his Credit Card only. With RAKrewards,
you earn RAKrewards on every purchase on your Credit Card that can be redeemed
towards the various redemption options available on RAKrewards portal.

A6 Your RAKrewards will be summarized on your monthly Credit Card statement and you
can also check your RAKrewards under the My Account section or on the Profile tab on the '
RAKrewards' website www.rakrewards.ae .

A9 To log in to the RAKrewards portal you need to activate your RAKrewards account and
create your RAKrewards account password followed by RAKrewards account Username
Once these details are successfully created you will be taken to the Login screen.

Air Travel

A15. You can redeem your RAKrewards at more than 300 airlines and more than 300,000 plus
hotels worldwide. Besides, you can redeem the RAKrewards to book Marhaba services, Visa
assistance, sports experience, holiday packages, etc. Please refer to the RAKrewards portal
for further details.

A18. The RAKrewards portal generates e-Receipt and e-Ticket and sends the same to your
registered email-id. This will also be available under the My Redemption tab. You may click
on the same for viewing or you may choose to email the receipt to your email id. You can
also call 24X7 RAKBANK contact center on 04-2130000 in case you do not receive the e-
Ticket within 24 hours of booking / redemption.

A19. If a confirmation page doesn't display once you complete your booking, please check
for a confirmation under the Redemption section. In case RAKrewards have been deducted
and you cannot see the purchased product, kindly call our 24X 7 Contact Centre on 04-
2130000 and we will be happy to resolve your query.

A20. Yes, you can book one infant per adult on RAKrewards. As per airline rules, the age of
the infant must be below 24 months as on the date of travel. Please make sure that you
carry valid proof-of- age document at the time of check-in. The infant is not provided a seat
on the flight and they have to travel with the accompanying adult.

A22. Due to the dynamic nature of airline fares, it may happen that when you confirm the
booking after entering passengers details, the seats at your selected fare are sold out
leading to increased fare. In case the fare has gone up, you may modify the search and
select a cheaper flight.

1. Some of the airlines provide a web check-in facility, where you can select your seat and
print your boarding pass online. If you use this facility, you will have to approach the
check-in counter to drop your baggage.

2. You can also check-in using Tele check-in service provided by some of the airlines. In
such cases, you will have to present your ticket and ID proof at Airline check-in counter for
issuance of boarding card and for baggage drop.

3. Alternatively, you can check-in physically at the airport counters of the airline by
presenting your ticket and ID proof.

A25. Please note that airline restrictions on baggage allowance apply to both checked-in
bags as well as cabin baggage. Kindly contact the airline directly or visit their website for
accurate details regarding baggage limit.

A29. Please call on the contact number printed on your redemption receipt (eTicket) to
make required amendments - date and time change or upgrade or any other change.
Please note that, the airline may charge a fee to amend the tickets. In case of cancellation,
we cannot refund the RAKrewards already redeemed.

Hotel Reservation

A30.Most hotels allow additional guests to stay in a room for an extra charge as long as
the room doesn't exceed the maximum number of guests allowed per room. You can
directly check with your hotel and they will help you with the request, which is subject to
the terms and conditions of the hotel.

A31. When making your booking, select the number of children traveling with you from the
'Children' drop-down box. If you select just 1 child, our search will give you the price of a
double room with child, not including an extra bed. If you want an extra bed in the room,
you need to increase the number of guests in your search or contact the hotel when you
are travelling. It is subject to the terms & conditions of the hotel.

A33. The time it takes for a hotel to get your booking information varies by specific hotel
and arrival date. In most cases the hotel should receive the reservation information within
12 hours of the time you made your booking (except for nights and weekends when the
hotel's reservation department is closed). Please note that this does not apply to bookings
made for the same day.

A39. Please refer through the hotel's booking policy mentioned on the booking page and in
the printed e-reservation slip, while making the reservation. Please keep in mind that
irrespective of what the hotel's booking policy says, you cannot cancel your booking.

General FAQ's about RAKBANK Cards

A50: RAKBANK offers an attractive bouquet of conventional and Sharia compliant Credit
Cards which choice, convenience and control over your finances. All applications are
subject to review and approval by the Bank. Please refer www.rakbank.ae for the details
on Credit Cards offered by RAKBANK.

A51 You can visit any of our branches to fill in a Credit Card application and apply for a
Credit Card. Please note that identification documents such as passport and Emirates ID is
required. All applications are subject to review and approval of the Bank. Alternatively you
can call our Phone Banking or connect with us through our website to register your interest
in any of our products and the concerned team will contact you in one working day.

A52: Resident UAE individuals with valid emirates ID and visa are eligible to apply for a
RAKBANK Credit Card. All applications are subject to approval at the sole discretion of the
Bank. Additional documentation if required may be requested by RAKBANK.

A55. For any queries regarding our products and services please feel free to call our 24X 7
contact centre on 04-213 00 00, connect with us through our chat service on
www.rakbank.ae or write to us at contactus@rakbank.ae.