Interesting and challenging job. Not ideal for lazy people. There’s lots to learn everyday and customers are nice. Nice coworkers and managment. Staff. The variety of Products can be confusing but there’s usually team leaders there to help us with questions. The only complaint is the necessary long hours and we have to stay for about an hour after the store close to tidy. All other retail jobs I had we could leave when the customers were gone.

I would say that majority of the issues stem from the small staff at West Coast Kids locations. Its a store that sells to parents with money, so associates need to be knowledgeable in everything and anything. Training is provided, and there is ample time to practice and research, but when issues arise or questions need to be asked, no one is free. It's the closest thing to a commission job without being one. You will be reminded of your financial burden to the company to keep you if you begin to look like you're under performing. It's not a horrible company, but you do need to approach it as if you are going to be the head of the company and not a simple sales associate.

Worst job. Managers r rude. Sometimes make u wait all day fir lunch or dont get one at all.if is busy.There is no training.store is unorginized. They make u to stay for hours after store close because managers r bad at job.

The management supports discrimination. During my application nothing specified that it was required or preferred to be a chinese speaker but i was let-go due to not speaking mandarin, without any prior notice and at the end of the shift after having me do all the work for the day. The manager is very unprofessional and insensitive. Think twice as it may not be a stable job and you could be let-go for weirdest of reasons like getting sick.

-Lots of standing around during the day-You will be required to learn a lot of information, training is not super structured so you will sped a lot of time trying to learn by yourself-Work days are always the same length (this is definitely an advantage over typical retail)-Hours are not ideal for someone with a family, especially if you do not drive. You will be home just in time to put your kids to bed, and not much time to spend with them. -Days off are during the week, weekend days are usually given to more valuable employees.-Benefits are decent, but a bit expensive once they finally sign you up for them. Plan leaves a lot to be desired in terms of covered drugs and services.-The policies the company enforces will get you yelled at regularly, even though they are not your policies. -We were told to encourage people to post 5-star reviews in order to boost our Google rating, by using incentives.-Management was pretty good, but could definitely improve communication skills.-Schedules were a bit of a mess, and people were often confused because they were not posted anywhere except at the front desk. -Hardest part of the job is remembering all the details about products, since you are expected to know it all. -Most enjoyable part of the job is getting to see adorable squishy babies all day, and building relationships with great customers who value you.

I was hired in 2016 with all stat holidays off, and paid lunch breaks. By the time I left, we were working every stat holiday aside from Christmas, and breaks were no longer paid. I have also seenmore... in these reviews that some people say you got free lunch sometimes, but never in my time there. The only time you get food is on major sale days, that you have to work nearly 12 hours with no break.less

This company could use a lot of work. They dont train their employees, and do not care about their customers, they are just hungry for money. bad management and such a stressful environment, just horrible.

I just started working at the NW location in Calgary and I love it!! I think it's such a happy environment with moms & dads & babies, shopping for WCK's great quality items. The managers at this location are very patient and kind. Not only to new employees, however, to customers who are first-time parents. I would 100% recommend this job because you really feel like you're apart of the team.

The management were quite abusive to their staff when I was there, so it isn't surprising that there is a huge turnover of people at the Calgary store. Unfortunately, poor treatment of staff was a regular, daily occurrence to endure. Many customers walked in with happy expectations, but left with a bitter taste in their mouths. The environment is not a friendly one nor one that ever invites you to return. As a direct result of my experiences there, all my baby and preschool purchases continue to be made anywhere but at a West Coast Kids location. Too bad management haven't learned that treating people well and with fairness in mind, equates to providing friendly customer service to people that want to come back smiling, as they spend their hard earned dollars.

The store manager at the Toronto location is the most unfair, lazy and disorganized manager ever. Everyone who works here hates their job. If at all possible get a job somewhere else. This place is toxic

It seemed fun and exciting at first but then became stressful and miserable. Each person who trained you kept giving complete different information from the other on the same item. It is a slow paced enviroment. They expect you to know everything in one setting. Poor management, gossip, lots of standing around since it was never busy (except Saturdays) Then again they weren't happy if you stood there even without any other options. If you're looking for something more fast paced and friendly surroundings. I do not recommend this job. Most workers are nice but others looked miserable and the type to gossip.

Over staffed, and always dead. Unfortunately, you are left standing around. Which makes you look bad. (There is only so many times you can sweep the floor).Barely trained and kinda left to yourself to figure it out. Poor management for sure

Unfortunately this was a very toxic place of work, due to constant drama, gossiping, and poor management. People often seemed miserable at work, and you have to deal with a lot of entitled and really rude customers.

• Provide excellent customer service, answer queries and concerns • Deliver training on products, utilization and care • Work within company guidelines and procedures to the customer’s satisfaction• Support customers with product working, quality and features