Technician Soft Skills Book & DVD Bundle

Product Details

The customer Service Handbook is 96 pages of professional soft skill behaviors. Filled with flowcharts, graphs and scripts which are guaranteed to boost your company’s service level, improve upselling and grow customer retention.

The newly updated 4th edition includes:

60% new anecdotes based on actual field experience

15% more illustrations

More than 10,000 units sold worldwide

Taught in more than 130 colleges worldwide

Soft Skills DVD is 5 video segments about how to greet customers, make suggestions, maximize relationships and convey a terrific first impression. Filled with practical insight about personal hygiene, non-verbal messages and listening skills.