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holamalls General Item Return Policy-In most cases, items shipped from holamalls.com can be returned within 3 days after delivery or 30 days after shipment (Brazil and Russia are 40 days after shipment) if the delivery date is not traceable (The order shipment date and order notification are provided to you by email) . Some products have different policies or requirements associated with them.Find out how here.

Mobile Phones Return Policy-This warranty and return policy are only available for the sub categories of smartphones and feature phones. Find out how here.

Tablet PC Warranty & Return Policy-This warranty and return policy are only available for the sub categories of Android Tablets and Windows Tablets. Please contact our customer service before returning the item, or we can’t help you.Find out how here.

Computer Warranty & Return Policy-This warranty and return policy are only available for the sub categories of

Laptops & Netbooks

、

Mini PC

. Please contact our customer service before returning the item, or we can’t help you. Find out how here.

Electronic Warranty & Return Policy-This warranty and return policy are only available for the sub categories of Arduino SCM, 3D Printer Acc, Electronic Accessories & Gadgets .Find out how here.

Electric Unicycle/Balance Scooter Warranty & Return Policy-This warranty and return policy are only available for the sub categories of Scooters & Wheels. Please contact our Customer Service before returning anything or we can’t help you.Find out how here.

Clothing and Apparel Return Policy-We have developed this policy to extend our commitment to customer satisfaction and provide after sales service and support.Find out how here。

Toy and Hobbies Return Policy-This warranty and return policy are only available for the sub categories of

Watch Phones & Smart Bracelets Warranty

This warranty and return policy is only available for the sub-categories of Watch Phones & Smart Bracelets. Please contact our customer service representatives before returning any item, otherwise we might not accept your return parcel.

6 Months Warranty

We offer 6 months of warranty for watch phones. Accessories like batteries, cables and chargers are warranted for a period of one month following delivery. If the watch phone you purchased is found to be faulty within 6 months from the date of delivery, you can send the item back for a free repair.

Damage resulting from causes other than defects in materials and workmanship, including but not limited to accident, abuse, misuse, neglect, improper assembly, improper repair, improper maintenance, alteration, fluid invasion, modification or other abnormal, excessive or improper use will result in immediate loss of warranty.

If your return request is approved, we will cover the entire costs resulting from repairing fees, handling fees and replacement charges. Please be informed that the motherboard and screen of your watch phone are not included in this free-repair policy.

If accessories like batteries, chargers or cables are found to be faulty within one month after the date of delivery, we will arrange a resend or issue a refund once you have sent us some photos or videos proving the issue occurred with your purchase.

Note: Smart bracelets are covered by a 3-months warranty.

Return Policy

DOA (Dead On Arrival)

If you received a faulty watch phone, please contact us within 3 days from the date of delivery. We also recommend you to follow the instructions as listed on our 3 Day Product Guarantee page.

Since watch phones are high-value items, we may ask you to return the defective item before sending a replacement or issuing a refund. When returning a watch phone, you should also ship all the accessories originally included with the item you ordered (e.g. cables, chargers and battery). If even one spare part or accessory is missing, we will ask you to pay for it. We will be responsible for 50% of the return shipping fees in case the item you ordered costs more than $10 but less than $15.

Note: Smart bracelets are not covered by the warranty described here above. Please contact our customer service team to request further information about this sub-category of products.

3 Days Dislike The Watch Phone or Smart Bracelet

If you dislike the watch phone or smart bracelet for any reason (e.g. the shape of the watch phone is not as you thought it will be, its functions are not the same that you expected and similar problems), you can contact us within 3 days from the date of delivery. Please send us some photos or videos to show us the product in the same conditions as when it was delivered to you, without any further damage or missing parts. Once we have accepted your request, you will need to pay for the return shipping fees. We will issue a refund after we have received the watch phone, checked the item and confirmed that no original accessory shows further damages or scratches. If we find any aesthetic imperfections or missing parts, we will charge you 20% of the value of the smart watch for restocking.

Note: You are responsible for every customs charge or tariff applicable to the item you wish to return. In similar cases, we will deduct the customs duties we had to pay from the amount of money you will be refunded.

Broken Within One Month

If the watch phone or smart bracelet is found to be faulty within one month from the day of delivery, the warranty allows you to receive a replacement, a refund or a free repair according to the issues occurred with the item you ordered. If the item is defective, we will arrange a replacement or issue a refund according to your preference. However, you will need to return the item you ordered. Once we have received it and we have confirmed the problems of your product, we will send you a replacement or issue a refund. Nonetheless, the amount of money that you will receive as a refund does not cover the return shipping fees.

If the problems with your product can be fixed by upgrading the system or by other means of compensation, you can discuss the issue with our customer service representatives in order to find a solution convenient to you.

Accidental damage and damage resulting from misuse, abuse or any other cause not related to the product itself are not covered by this warranty.

Broken After One Month And Within 6 Months

If the watch phone you bought is found to be defective due to a manufacturing fault after one month but within 6 months after delivery, you are eligible for free repair. Our customer service team will assess the problem and ask you to provide some photos or videos of the issue. If you request is approved, we will send you the return address and the instructions on how to send the item back to us for a free repair. When the defective watch phone has been repaired, we will send it back to you through a free shipping method. However, we are not to be held responsible of the shipping fees for returning the item. Accidental damage and damage resulting from misuse, abuse or any other cause not related to the product itself are not covered by this warranty.

Note: Smart bracelets are not included in the list of products covered by this type of warranty.

Local Maintenance

If you don not want to return the item in order to avoid high return shipping fees, you can contact a local smartwatch repair shop in your country. First you need to inquire about the repair fee and then you should inform us about the quoted cost before repairing it. We will pay the repair fee only if its cost is not over 30% of the price of the watch phone and is below $30 in total. Otherwise we might suggest you to send the item back to us for a free repair.

If the repairer can not guarantee that the watch phone can be fixed and needs to disassemble the item for a further check, you need to ensure this process will not damage the watch phone in any possible way. If there is any disassemble damage and then you send it to us for a free repair, we will ask for an extra repair fee when we inspect the item and determine any further damage caused by a third party.

We can send you the replacement screen or other spare parts if you are sure that you can fix the item by yourself. However, during the whole process of repairing you should not damage the watch phone even further. If there is any damage caused by a wrong dismantlement and then you sent the item back to us for a free repair, we will ask for an extra repair fee for any further damage caused by your attempt to repair the item. Unless you are confident that you will successfully repair the product and have all the related skills, we do not recommend you to try to fix it by yourself.

Notes:

1.Smart bracelets are covered by a 3-months warranty, which does not include DOA and local maintenance.

2.Return of products shall be subject to our prior approval. You need to confirm the return address with our customer service staff or sales team before returning the defective item. We will not be held responsible for any return parcels sent to the wrong return address.

3. Any resend or refund will be issued only after we have received the returned items, confirmed the watch phone is actually defective and proved that the issues with the item are the same manufacturing or shipping problems that the customer described.

4. When returning watch phones, you will be in charge of shipping fees, except in case the item you received was DOA.

5. Please send the item back to us through your local post office instead of an express delivery services like DHL,UPS,TNT,FEDEX and similar. We recommend you to not choose the above-mentioned express deliveries because of high import taxes and inevitable delays during the customs clearance process. We will arrange a replacement or repair of the item only once we have received it first.

6. We advise you to attach a note to the returned package and to include the following information: 1) Your order number; 2) The name or SKU of the item you wish to return; 3) The reason for product return. This note will help us to expedite the processing time of your application.

7. If you find any difficulties in returning your watch phone (e.g. in case of high shipping fees, your country forbids the shipment of batteries or you encounter any other similar problem), you are more than welcome to discuss these issues with our customer service staff or sales team. We are confident that we will find a more than satisfactory solution to the issues occurred with your purchase.

8. Please send the item back following the instructions listed here above. Due to high customs duties, we will not accept return parcels sent through express delivery services. We will also reject your parcel if you sent it through a trackable delivery method but the tracking number is not working and/or we can not trace the customer’s particulars.

Toys and Hobbies Return Policy

This return policy are only available for the sub categories of Toy and Hobbies Products.

Return Policy

DOA (Toys and Hobbies Products Defective On Arrival)

If the product arrived broken please contact us within 3 days after delivery or 30 days after shipment (Brazil and Russia are 40 days after shipment). Then follow the 3-day buyer guarantee.

Because these items are high-value, we may ask you to send back the defective item. When you return the item, it should come with all included accessories such as the cable, charger, and battery. If an item is missing we will ask you to pay for them. We will be in charge of all of the return shipping fees.

3 Days Dislike Toys and Hobbies Products

If you dislike the item for any reason, you can contact us within 3 days after delivery or 30 days after shipment (Brazil and Russia are 40 days after shipment). You need to offer photos or videos to show us the item is in the same condition as when it was delivered to you, without any other damage or defective parts. Once we have confirmed the condition, the item should be returned to us. You need to pay the full cost of shipping the item back to us and the original shipping paid to send the item to you. We will refund the price you paid deduct all shipping charges after we have received the item, checked the condition and made sure the original accessories are included (all items must be without any damages or scratches).

Note: During the return shipping you are responsible for any customs charges or tariffs to return the item. In these cases, we will deduct the taxes we need to pay from the refund you will receive.

Broken Within 3 Days

If the item is faulty due to a manufacturing fault within 3 days after delivery or 30 days after shipment (Brazil and Russia are 40 days after shipment), we will arrange to resend or refund depending on your preference. We will cover the cost of the postage fee you pay to return the item to us. The shipping fee will be refunded to you after the returned item has arrived in our warehouse with the receipt, any further costs incurred during the return process will be at your expense. Once we receive it and confirm the item's problem we will arrange a replacement or refund you.

If the problem can be solved by other ways like upgrading the system or spare parts we can offer other compensation. Customers can discuss this with customer service to reach an agreement. Artificial factors such as dis-assembly, misuse, drops, crashes or falls, water damage, unofficial firmware or software modifications or any others causes of damage are not covered.

Broken After 3 Days

If the item is faulty after 3 days after delivery or 30 days after shipment (Brazil and Russia are 40 days after shipment), we will not provide any refund, resend or repair service. We will only provide advisory services to help you solve the problem.

Notes:

1. All customers need to confirm with our customer service or salesman about the return address and details before you send the defective item back to us. We won't be responsible for your return if you ship it back to us according to the return address on the original parcel we sent to you.

2. Under all of the above situations any resend or refund will be made only after we get the returned item, confirm the item is in good situation and confirm the problems are the same manufacturing or shipping problems that the customers described.

3. The shipping fee for sending the item back to us will be paid by customers except for DOA and broken within 3 days situations.

4. Please send item back to us through local post office instead of express service like DHL,UPS,TNT,FEDEX... as it likely will incur import taxes when it reaches customs and it may also be delayed during the customs clearance process. If we can't receive the item we can't arrange a replacement or repair.

5. We advise you to put a note in the returned package that includes the following details:

1) Your order number;2) The returned item's name or SKU;3) Your return reasons.This note will help expedite our processing time.

6. If you have have difficulties in sending the item back, such as a high shipping fee, your country forbids sending batteries out or other problems, you are very welcome to discuss this with our customer service or salesman and come to an agreement on the solution.

Clothing And Apparel Return Policy

We have developed this policy to extend our commitment to customer satisfaction and provide after sales service and support.

General Return Policy

You can return the items within 7 days after delivery for a full refund.During your shopping, if you received damaged items or the size /color does not match what you ordered, we promise a full refund or will resend a new package for free. Generally we need 24 hours to deal with this issue. The full details are below:

Quality Problem

If you find the items are damaged after receiving them, please provide our Customer Service sufficient evidence such as photos and a description of the issue within 7 days after delivery. We will send you a replacement or issue a full refund after we confirm the issue.

Return Unsatisfactory Product

If there is no quality-related issue but you are still not satisfied with your purchase, you may be eligible to return the items for refund within 7 days of receiving your order. We will refund you the item price after we have received your package and inspected it. You will be responsible for all shipping fees incurred.PS: All returned items must be in brand-new condition, unused, unwashed and with original tags and packaging.

Received The Wrong Item

You can: 1) Exchange it for the new correct item; OR2) Return it for a full refund. Please contact our Customer Service and send us the details about the wrong item within 7 days after delivery. We will resend the correct item for free or refund you the full price.PS: All returned items must be in brand-new condition, unused, unwashed and with original tags and packaging.

Size Does Not Match

We have listed all the details about item sizes on the related product page. If you find the size do not fit, please check our description and your order information first.1) Size not as ordered: You can contact with our Customer Service directly for a full refund or a correct size for free.

2) Size as ordered but does not fit: Size may be 3cm/1.5 inch inaccuracy due to hand measurements. You can contact us and apply for a return. In these cases you would be responsible for all shipping fees incurred.

3) If the size difference is greater than 3cm/1.5 inch, we will cover the cost of the return postage. Please contact us to arrange a return.

Color Does Not Match

The precise color of the items may vary depending on the specific computer screen, the settings and the lighting conditions. Slight color mismatches between the color of your item and the color shown on screen may not mean that the item is defective or mismatched. However, if you feel that you have received an item in the wrong color you can follow the same procedure as detailed in the section above “If you received the wrong item “.

Electric Unicycle/Balance Scooter Warranty & Return Policy

This warranty and return policy are only available for the sub categories of Scooters & Wheels. Please contact our Customer Service before returning anything or we can’t help you.

Warranty

The battery has a 6 months warranty;

The mainboard and Motor have a one year warranty;

Accessories such as training wheels and the charger have a three month warranty.

If the unicycle/scooter is faulty within one/half/quarter a year (counted from the date of arrival), you can demand a new part (mainboard, battery, motor, shell or other part) for free repair. Artificial factors such as dis-assembly, misuse, drops or falls, water damage, un official firmware or software modifications or any others causes of damage are not covered.We will be in charge of all manufacturer defective component replacement costs and can offer professional guidance on how to replace the parts.

Local Maintenance

Normally the unit would not be defective as a whole but parts of it may wear out. Proper maintenance is essential to get the most out of your unit. Since the high return shipping fee, we strongly suggest you change or repair the inner parts of the unit by yourself under our professional guidance. In this situation, we request you to open the shell to take some photos or video to determine the problem, which will not affect the warranty in this case.) we will offer you a replacement battery or mainboard for free after we confirm the problem. If you have a local motorbike repair shop you could also get a quote with them and inform us before you fix it. We will be in charge of the repair fee only if the cost is not over 20% of the Electric unicycle/Balance scooter`s price and is under $60 in total.

Return Policy

This kind of products can not be returned because due to its heavy weight the shipping cost is too high. We will offer replacement parts, technical support or repair fee support if a fault develops.

If accessories are faulty for non-artificial reasons within three months (counted from the date of arrival), please send us photos or a video showing the issue, then we can arrange to resend or refund once we have confirmed the issue.Artificial factors such as dis-assembly, misuse, drops or falls, water damage, un official firmware or software modifications or any others causes of damage are not covered.

Notice:

If you cannot charge the device as you received the wrong adapter we will resend you an adapter to suit your county.

The battery life of the electric unicycle/balance scooter will be influenced by the user’s weight, road condition, amount of time spent going up hills and down hills, time of continuous utilization, temperature and other environment variables. To lengthen the battery life we suggested that you to keep an even speed and do not accelerate and stop frequently.

Electronic Warranty & Return Policy

If there are any product quality problems which are not caused by artificial factors such as dis-assembly, misuse, drops or falls, water damage, un official firmware or software modifications or any others causes of damage, we will cover the actual postage (according to the receipt you provided) only if it cost less than $40 (USD).If damage occurred such as the display screen is broken then we can not offer warranty service. If you still would like to repair it, you can send the unit back to us. We will help by forwarding the item (if repairable) to the manufacturer for repair. You pay for all the shipping cost and the repair cost in this situation. If there is any other cost incurred during the process, it will be at your expense as well. We will send you a bill to show you the details of all costs before we send the unit back to you.

After 180 days from shipment

Any warranty service for any eBook reader will be rejected after the 180 day period has expired.

Return Policy

DOA (Dead on Arrival) Items

If the product (expect DIY kits) arrived broken you need to contact with us within 3 days from the day you receive the package. Then follow the 3 Day Product Guarantee.

About Unsatisfactory Products

If you are not happy for any reason with your purchase then you can return it within 3 days of receipt for a full refund minus the shipping charges incurred by us or an exchange. You will be required to cover shipping cost both ways if the return is not a result of our error. Please make sure the item you send back to us is in the original packaging and the merchandise is in the same condition as when you received it.

E-Book Reader Problem

If there are E-book reader after-sale problems ,please kindly provide us with proof as below:

ProductID number.

Order number.

Photo, video, screenshot.

Description of the item problem.

We will confirm the photos are valid and solve your problem . If you can not offer us detailed videos or valid photos we can not help to solve your problem.

Notes:

Please read the descriptions carefully and clearly before purchasing. If the descriptions are not clear enough, please feel free to contact us .

Visual confirmation is a requirement of your service policy. If you cannot provide a clear video or valid photos we cannot help to deal with product problems.

This category( Arduino SCM & 3D Printer Acc)includes many DIY kits. Our technical service can only be a guide. We can do nothing to help and we are not responsible for the damage caused by incorrect welding, construction or any circuit damages. We recommend you have some knowledge of electronics before purchasing any of our DIY kits.

If you find the product is damaged, please do not disassemble it privately (such as e-books, programmers, signal logic analyzers and other prebuilt items). If you disassemble it privately it is difficult to determine if the problem was caused by disassembly or due to manufacturer fault. Please do not open items up as we do not provide any warranty service on and disassembled items.

Computer Warranty & Return Policy

This warranty and return policy are only available for the sub categories of Laptops & Netbooks 、 Mini PC . Please contact our customer service before returning the item, or we can’t help you.

1 Year Warranty

If the product is faulty within one year (counted from the date of arrival), customers can send it back for free repair. Artificial factors such as disassembly, misuse, drops or falls, water damage, unofficial firmware or software modifications or any others causes of damage are not covered.

If approved, we will cover the entire repair fee, handling fee and the defective component replacement charge for the product.

If accessories are faulty within three months (counted from the date of arrival), we can arrange to resend or refund once you have confirmed the issue with us by sending photos or videos showing the issue. Artificial factors such as dis-assembly, misuse, drops or falls, water damage, unofficial firmware or software modifications or any others causes of damage are not covered.

Return Policy

DOA (Defective On Arrival)

If the products arrived broken you need to contact with us within 3 days from the day you receive the package. Then follow the 3 Day Product Guarantee.Because products are a high value item, we may ask you to send back the defective product before we send you a new one or arrange the refund. When you return the product, it should come with all included accessories such as the cable and charger . If an item is missing we will ask the customer to pay for them. We will be in charge of 50% return shipping fee only if it cost more than $15 and is also less than $60USD. You can consult with our customer service if your country has a difficult shipping policy.

3 Days Dislike Products

If you dislike the product for any reason such as the product's shape isn't the one you imagine or the functions are not what you expected, you can contact with us within 3 days from the date the package was delivered to you. You need to offer photos or videos to show us the product is in the same condition as when it was delivered to you, without any other damage or defective parts. Once we have confirmed the condition the product should be returned to us. You need to pay for the shipping fee back to us. We will refund the price you paid after we have received the product and checked the condition and the original accessories are included and without any other damages or scratches. If there are any aesthetic imperfections or missing parts we will charge you 20% of the product's price for restocking.

Note:During the return shipping you are responsible for any customs charges or tariffs to return the product to China. In these cases we will deduct the taxes we need to pay from the refund you will receive. You can consult with our customer service if your country has a difficult shipping policy.

Broken Within One Month

If the product is faulty within one month (counted from the date of arrival), the warranty is to resend, refund, local maintenance or free repair depending on the product's problem. If the problems are caused by the product itself we will arrange to resend or refund depending on the customer's (your) preference. You will need to send the product back to us first. Once we receive it and confirm the product problem we will arrange a replacement or refund you. You need to send the product back to us firstly. We will cover the postage that you send the product back only if the less than $60 USD. If it is outside this range we can not cover any costs of return shipping. You can consult with our customer service if your country has a difficult shipping policy.

If the problems can be solved by other ways like upgrading the system we can offer other compensations. Customers can discuss this with customer service or salesman in details to reach an agreement. Artificial factors such as dis-assembly, misuse, drops or falls, water damage, unofficial firmware or software modifications or any others causes of damage are not covered.

Broken After One Month And Within One Year

If the product is faulty due to a manufacturing fault after one month (counted from the date of arrival) but before one year, you are eligible for free repair. Our service team will assess the problem and ask you to provide photos or videos of the issue. If approved we will send you the address and instructions to return the defective product back to us for repair. When the defective product has been repaired we will send it back to you with free shipping. You need to send the product back to us firstly. We will pay 50% of the return shipping fee only if it cost more than $15 and also less than $60 (USD).If it is outside this range we can not cover any costs of return shipping. You can consult with our customer service if your country has a difficult shipping policy.

Artificial factors such as dis-assembly, misuse, drops or falls, water damage, un official firmware or software modifications or any others causes of damage are not covered.

Local Maintenance

If you don`t want to send it back since the high return shipping fee, you can try to find your local product repair shop. You need to consult the repair fee firstly and inform us the quoted cost before you fix it. We will pay the repair fee only if the cost is not over 30% of the product`s price and under $40 total. Otherwise we will not pay the cost and suggest you send it back to us for free repair.

If the repairer cannot guarantee the product can be fixed and need to disassemble the product for checking first, you need to ensure they do not damage the product during the whole process. If there is any disassembly damage and then you send it to us for free repair, we will ask for an extra repair fee when we inspect and determine any further damage from disassembly by a third party.

We could send you the replacement screen or other replacement accessories if you are sure that you can fix it yourself. Also during the whole process you should not damage the product . If there is any disassembly damage and then you send it to us for free repair, we will ask for an extra repair fee when we inspect and determine any further damage from your disassembly, unless you are confident and have the skill we don’t recommend you try yourself.

Notes:

1. All customers need to confirm with our customer service or salesman about the return address and details before you send the defective product back to us. We won't be responsible for your return if you ship it back to us according to the return address on the original parcel we sent to you.2. The return shipping fee of the defective product must be discussed and agreed upon before you send the product back. Or we will not be responsible for any return shipping costs.3. We are not responsible for paying any customs fees for return shipping or for shipping back to you4. Please send item back to us through local post office instead of express service like DHL,UPS,TNT,FEDEX... as it likely will incur import taxes when it reaches customs and it may also be delayed during the customs clearance process. If we can't receive the item we can't arrange a replacement or repair.. We advise you to put a note in the returned package that includes the following details:1) Your order number;2) The returned product's name or ID;3) Your return reasons.This note will help expedite our processing time.6. If you have difficulties in sending the product back to us such as; high shipping fees, your country forbids sending batteries overseas or any other problems, you are very welcome to discuss this with our customer service and together come to an agreement on the solution. 7. Please send the item back according this return policy. We will reject your return parcel by express as it will have a high customs duty. We will also reject it if the parcel was sent via a tracked method and is not able to be tracked via tracking number and customer name.

We offer one year warranty for tablets. Accessories such as cables and chargers have three months warranty.

If the tablet is faulty within one year (counted from the date of arrival), customers can send it back for free repair. Artificial factors such as disassembly, misuse, drops or falls, water damage, un official firmware or software modifications or any others causes of damage are not covered.

If approved, we will cover the entire repair fee, handling fee and the defective component replacement charge for the tablet (the motherboard and screen are not in the scope of this free repair policy).

If accessories are faulty within three months (counted from the date of arrival), we can arrange to resend or refund once you have confirmed the issue with us by sending photos or videos showing the issue. Artificial factors such as dis-assembly, misuse, drops or falls, water damage, un official firmware or software modifications or any others causes of damage are not covered

Return Policy

Tablets Defective On Arrival

If the tablets arrived broken you need to contact with us within 3 days from the day you receive the package. Then follow the 3 Day Product Guarantee.Because tablets are a high value item, we may ask you to send back the defective tablet before we send you a new one or arrange the refund. When you return the tablet, it should come with all included accessories such as the cable and charger . If an item is missing we will ask the customer to pay for them. We will be in charge of 50% return shipping fee only if it cost more than $15 and is also less than $60USD. You can consult with our customer service if your country has a difficult shipping policy.

3 Days Dislike The Tablets

If you dislike the tablet for any reason such as the tablet's shape isn't the one you imagine or the functions are not what you expected, you can contact with us within 3 days from the date the package was delivered to you. You need to offer photos or videos to show us the tablet is in the same condition as when it was delivered to you, without any other damage or defective parts. Once we have confirmed the condition the tablet should be returned to us. You need to pay for the shipping fee back to us. We will refund the price you paid after we have received the tablet and checked the condition and the original accessories are included and without any other damages or scratches. If there are any aesthetic imperfections or missing parts we will charge you 20% of the tablet's price for restocking.

Note: During the return shipping you are responsible for any customs charges or tariffs to return the tablet to China. In these cases we will deduct the taxes we need to pay from the refund you will receive. You can consult with our customer service if your country has a difficult shipping policy.

Broken Within One Month

If the tablet is faulty within one month (counted from the date of arrival), the warranty is to resend, refund, local maintenance or free repair depending on the tablet's problem. If the problems are caused by the tablet itself we will arrange to resend or refund depending on the customer's (your) preference. You will need to send the tablet back to us first. Once we receive it and confirm the tablet problem we will arrange a replacement or refund you. You need to send the tablet back to us firstly. We will cover the postage that you send the product back only if the cost less than $60 USD.If it is outside this range we can not cover any costs of return shipping. You can consult with our customer service if your country has a difficult shipping policy.

If the problems can be solved by other ways like upgrading the system we can offer other compensations. Customers can discuss this with customer service or salesman in details to reach an agreement. Artificial factors such as dis-assembly, misuse, drops or falls, water damage, un official firmware or software modifications or any others causes of damage are not covered.

Broken Over One Month And Within One Year

If the tablet is faulty due to a manufacturing fault after one month (counted from the date of arrival) but before one year, you are eligible for free repair. Our service team will assess the problem and ask you to provide photos or videos of the issue. If approved we will send you the address and instructions to return the defective tablet back to us for repair. When the defective tablet has been repaired we will send it back to you with free shipping. You need to send the tablet back to us firstly. We will pay 50% of the return shipping fee only if it cost more than $15 and also less than $60 (USD).If it is outside this range we can not cover any costs of return shipping. You can consult with our customer service if your country has a difficult shipping policy.

Artificial factors such as dis-assembly, misuse, drops or falls, water damage, un official firmware or software modifications or any others causes of damage are not covered.

Local Maintenance

If you don`t want to send it back since the high return shipping fee, you can try to find your local tablet repair shop. You need to consult the repair fee firstly and inform us the quoted cost before you fix it. We will pay the repair fee only if the cost is not over 30% of the tablet`s price and under $40 total. Otherwise we will not pay the cost and suggest you send it back to us for free repair.

If the repairer cannot guarantee the tablet can be fixed and need to disassemble the tablet for checking first, you need to ensure they do not damage the tablet during the whole process. If there is any disassembly damage and then you send it to us for free repair, we will ask for an extra repair fee when we inspect and determine any further damage from disassembly by a third party.

We could send you the replacement screen or other replacement accessories if you are sure that you can fix it yourself. Also during the whole process you should not damage the tablet . If there is any disassembly damage and then you send it to us for free repair, we will ask for an extra repair fee when we inspect and determine any further damage from your disassembly, unless you are confident and have the skill we don’t recommend you try yourself.

Notes:1. All customers need to confirm with our customer service or salesman about the return address and details before you send the defective tablet back to us. We won't be responsible for your return if you ship it back to us according to the return address on the original parcel we sent to you.2. The return shipping fee of the defective tablet must be discussed and agreed uponbefore you send the tablet back. Or we will not be responsible for any return shipping costs.3. We are not responsible for paying any customs fees for return shipping or for shipping back to you4. Please send item back to us through local post office instead of express service like DHL,UPS,TNT,FEDEX... as it likely will incur import taxes when it reaches customs and it may also be delayed during the customs clearance process. If we can't receive the item we can't arrange a replacement or repair.. We advise you to put a note in the returned package that includes the following details: 1) Your order number; 2) The returned tablet's name or SKU;3) Your return reasons.This note will help expedite our processing time.6. If you have difficulties in sending the tablet back to us such as; high shipping fees, your country forbids sending batteries overseas or any other problems, you are very welcome to discuss this with our customer service and together come to an agreement on the solution. 7. Please send the item back according this return policy. We will reject your return parcel by express as it will have a high customs duty. We will also reject it if the parcel was sent via a tracked method and is not able to be tracked via tracking number and customer name.

Mobile Phones Warranty & Return Policy

We offer one year warranty for phones. Accessories such as batteries, cables and chargers have a one month warranty.If the phone is faulty within one year (counted from the date of delivery), customers can send them back for free repair. Artificial factors such as dis-assembly, misuse, drops or falls, water damage, un official firmware or software modifications or any others causes of damage are not covered.

If approved, we will cover the entire repair fee, handling fee and the defective component replacement charge for the phone (the motherboard and screen are not in the scope of this free repair policy).

If accessories like batteries or charger cables are faulty within one month (counted from the date of arrival), we can arrange to resend or refund once you have confirmed the issue with us by sending photos or videos showing the issue. Artificial factors such as dis-assembly, misuse, drops or falls, water damage, un official firmware or software modifications or any others causes of damage are not covered.

Return Policy

DOA (Phones Defective On Arrival)

If the phone arrived broken please contact us within 3 days from the day you received the package. Then follow the 3 day buyer guarantee.

Because phones are a high value item, we may ask you to send back the defective phone before we send you a new one or arrange the refund. When you return the phone, it should come with all included accessories such as the cable, charger and battery. If an item is missing we will ask the customer to pay for them. We will be in charge of 50% return shipping fee only if it cost more than $15 and is also less than $40USD.

3 Days Dislike The Phone

If you dislike the phone for any reason such as the phone's shape isn't the one you imagine or the functions are not what you expected, you can contact with us within 3 days from the date the package was delivered to you. You need to offer photos or videos to show us the phone is in the same condition as when it was delivered to you, without any other damage or defective parts. Once we have confirmed the condition the phone should be returned to us. You need to pay for the shipping fee back to us. We will refund the price you paid after we have received the phone and checked the condition and the original accessories are included and without any other damages or scratches. If there are any aesthetic imperfections or missing parts we will charge you 20% of the phone's price for restocking.

Note: During the return shipping you are responsible for any customs charges or tariffs to return the phone to China. In these cases we will deduct the taxes we need to pay from the refund you will receive.

Broken Within One Month

If the phone is faulty within one month (counted from the date of arrival), the warranty is to resend, refund or free repair depending on the phone's problem. If the problems are caused by the phone itself we will arrange to resend or refund depending on the customer's (your) prefrence. We will cover the cost of the postage fee you pay to return the phone to us. The shipping fee will be refunded to the customer after the returned item has arrived in our warehouse, any further costs incurred during the return process will be at the customers expense. Once we receive it and confirm the phone problem we will arrange a replacement or refund you.

If the problem can be solved by other ways like upgrading the system we can offer other compensation. Customers can discuss this with customer service to reach an agreement. Artificial factors such as dis-assembly, misuse, drops or falls, water damage, un official firmware or software modifications or any others causes of damage are not covered.

Broken After One Month And Within One Year

If the phone is faulty due to a manufacturing fault after one month (counted from the date of arrival) but before one year, you are eligible for free repair. Our service team will assess the problem and ask you to provide photos or videos of the issue. If approved we will send you the address and instructions to return the defective phone back to us for repair. When the defective phone has been repaired we will send it back to you with free shipping. But we will not cover the postage you paid to send the product back to us.Artificial factors such as dis-assembly, misuse, drops or falls, water damage, un official firmware or software modifications or any others causes of damage are not covered.

Notes:

1. All customers need to confirm with our customer service or salesman about the return address and details before you send the defective phone back to us. We won't be responsible for your return if you ship it back to us according to the return address on the original parcel we sent to you.

2. Under all of the above situations any resend or refund will be made only after we get the returned items, confirm the phone is in good situation and confirm the problems are the same manufacturing or shipping problems that the customers described.

3. The shipping fee for sending the phone back to us will be paid by customers except for DOA and broken within one month situations.

4. Please send item back to us through local post office instead of express service like DHL,UPS,TNT,FEDEX... as it likely will incur import taxes when it reaches customs and it may also be delayed during the customs clearance process. If we can't receive the item we can't arrange a replacement or repair.

5. We advise you to put a note in the returned package that includes the following details:

1) Your order number;2) The returned phone's name or SKU;3) Your return reasons.This note will help expedite our processing time.

6. If customers have difficulties in sending phone back to such as a high shipping fee, your country forbids sending batteries out or other problems, you are very welcome to discuss this with our customer service or salesman and come to an agreement on the solution.

holamalls General Item Return Policy

In most cases, items shipped from holamalls.com can be returned within 3 days after delivery or 30 days after shipment (Brazil and Russia are 40 days after shipment) if the delivery date is not traceable (The order shipment date and order notification are provided to you by email) . Some products have different policies or requirements associated with them.

If the item is still covered by an active warranty:We will cover the cost of the postage fee you pay to return to us. The shipping fee will be refunded to the customer after the returned item has arrived in our warehouse, any further costs incurred during the return process will be at the customers expense.

If the item has no active warranty:The customer is responsible for all shipping charges.

Return DOA (Dead on Arrival) Item

Any products , dead on arrival (incorrect usage excluded) within 3 days after delivery or 30 days after shipment (Brazil and Russia are 40 days after shipment) if the delivery date is not traceable (The order shipment date and order notification are provided to you by email).

In this case, please kindly provide us with proof as below:

The photos of original holamalls package with front and back sides;

The photos or video of the defective item(s);

The photos, video or screenshot showing the malfunction of the defective item(s).

In a DOA Situation: a reimbursement for return each parcel shipping fees is available, provided that:

The return shipping fee is less than 60% of the defective item(s) value, and also less than $40 (USD), we will cover the actual postage (according to the receipt you provided). If the return shipping fee exceeds the limit above, please contact our customer service staff to further confirm it.

Note: If your product is dead on arrival and the package takes longer (more than 30 days) to reach you, please contact us and offer the available proof of the delivery date within 3 days, we will then process for you according to the policy.

Return Defective Item

We will try our best to make sure the products shipped to our customers are in the best condition. If your product (only for items not included in other Special Warranty terms in the product description and excluding physical damage or incorrect use) turns out to be defective:First, please kindly provide us with proof as below:

Photos of the front and back of the packaging envelope or box;

Partial shipment slips (if applicable);

Photo, video, screenshot, or description of the defective item;

Photo, video, screenshot, or description of the defect or defective area.

Within 90 days (from the date of shipment)

Policy: Upon being returned, the defective item will be refunded or replaced for free. Return shipping fee reimbursement is 35% of the item's price up to a maximum of $40.

Details: If the products malfunctions (except for reasons caused by incorrect usage and accidental or intentional damage) within 90 days after shipment (The order shipment date and order notification are provided to you by email) the customer may mail the products back to us. Once we receive and approve the return a Full refund or replacement will be offered and a shipping cost reimbursement will be issued when you provide us a receipt of the shipping chargers you paid to send it back to us. (available tracking number or a screen shot of shipping receipt).

90 days note: The return shipping fee should be less than 35% of the defective item(s) value, and also less than $40(USD). We will cover the actual postage (according to the receipt you provided). If the return shipping fee exceeds the limit above, please contact our customer service department for further confirmation.

After 90 days and within 180 days from shipment

Policy: Upon being returned, the defective item (if repairable) will be forwarded to the factory for repair. The shipping cost both ways will be covered by holamalls.Details: Should the item become defective after 90 days from shipment, customers will still be allowed to send the unit back to us. We will help by forwarding the item (if repairable) to the manufacturer for repair or replacement. Upon being returned, the defective item will be refunded or replaced for free. Return shipping fee reimbursement is 35% of the item's price up to a maximum of $40. We will notify you via email of any expected repair costs.

After 180 days from shipment

Policy: Refund or replacement for any item will be rejected after the 180 day period has expired.

All customers should contact us by Customer Service before returning any item(s)/product(s).

Return Incorrect Item Received

If the item you received is completely different from the one you ordered, please contact us via our Customer Service and provide us picture proof of the error.

After receiving the incorrect product, please kindly provide us with proof as below:

The photos or video of the incorrect item(s)

The photos, video or screen shot showing the malfunction of the defective item(s)

Because different batches of the products are supplied, the item logo or packaging you received may vary from the one displayed on our website. If all the functions and appearance of the product prove to be correct, please understand that this case will not be included in this policy.

If return is necessary, replacement plus shipping cost reimbursement will be issued to you once you send us a return shipping receipt showing how much you paid to return it. Please be sure that the incorrect item you return is in the original package and the merchandise is in the same condition you received it in.

For the incorrect item, if you are able to find a use of it and prefer to keep it, you may suggest that to us and we will offer you a certain discount for buying it.

Return Unsatisfactory Products

If you are not happy for any reason with your purchase, then just return it within 3 days of receipt for an exchange or full refund minus the shipping charges incurred by us. If the return is not a result of our error, customers will be required to cover shipping cost both ways.

Please make sure the item you send back to us is in the original packaging, and the merchandise is in the same condition as when you received it.

How can we ship the defective item to holamalls for return?

Pleasecontact usbefore returning the item, or we will refuse to deal with it.

CN Warehouse

For CN, HK Warehouse defective items can be sent to the following address:

All customers should contact Customer Servicefor approval before sending anything to us before returning any item(s). holamalls will not be responsible for returned item(s) without notifying us in advance. When contacting holamalls please include the following information:

Photos of the front and back of the packaging envelope or box

Partial shipment slips (if applicable)

Photo, video, screenshot, or description of the defective item

Photo, video, screenshot, or description of the defect or defective area

Please keep all packaging material and partial shipment note(s) as they're needed for returns. After mailing back the products, please be sure to provide us the tracking number of the returned package, if there is no tracking number available, a picture of shipping receipt is necessary. If neither of them can be provided, we might have to hold processing for you until the package arrives at our warehouse which may take one to two months, please kindly note.

Refunds are made via the payment method you originally used to order. Customers are responsible for all payment fees (if any) issued during processing and transfering any refund.

If possible, please make sure you have checked the package contents before you sign for it. If you see any visual damage or it feels empty, please refuse to accept it and contact us. Once you sign for the item, you are signing acceptance of the integrity of all products as is and CANNOT refute the shipping charges for the empty package.

Please send item back to us through local post office instead of express service like DHL,UPS,TNT,FEDEX...as it likely will incur import taxes when it reaches customs and it may also be delayed during the customs clearance process. If we can't receive the item we can't arrange a replacement or repair.

Please send the item back according to our return policy. If it cost too much custom duties or the parcel is not trackable via tracking number and customer name, we will reject your return parcel by express.

Please remember to include a note in your package indicating the following details:

your order number;

SKU numbers returned and quantity;

A short description of the problem(s) of the defective item(s).

This note will help expedite the processing time for you.

holamalls reserves the right to make changes and/or improvements to this policy. Any changes will be updated on the forum/Policy Page/HELP section of our website.

If there are any further inquiries, please contact our Customer Service team for more information.

Can You Ship To My Country?

We can send to almost every country on earth and have free shipping to our main destinations.We Don't Ship To: China, South Sudan, Yemen and Syria.Checking My Shipping Location: In the top of every page are the shipping settings. Click the dropdown menu to see the list of countries we ship to. You can also choose the desired currency.

What Are The Shipping Methods And Delivery Times?

When you order from holamalls.com, you will receive a confirmation email. Once your order is shipped, you will be emailed the tracking information for your order's shipment. You can choose your preferred shipping method on the Order Information page during the checkout process. holamalls.com offers four different international shipping methods:

NOTE: Netherlands Direct Mail has been combined into the Priority Direct Mail. If you are in a European country simply choose Priority Direct Mail and it will be shipped via Netherlands Direct Mail.

Shipping from your local warehouse is significantly faster. Some charges may apply.

Please note, DHL express, Fedex ground, the freight charges of these two shipping methods are according to the area, and zip code, sometimes the freight of product page are different from thefreight on shopping cart.

In addition, the transit time depends on where you're located and where your package comes from. If you want to know more information, please contact the customer service. We will settle your problem as soon as possible. Enjoy shopping!

How Much Does Shipping Cost?

Prices vary depending on product, location, shipping method and warehouse. You can check the cost on every product page.1. Ensure you have selected the correct shipping country in the “Ship to" tab at the top of the page.2. Select the desired warehouse3. Choose shipping method4. Exact shipping price is calculated (See example of free shipping below)

Free Shipping

Why Can't I Choose My Desired Courier?

Due to the ever changing prices of couriers and sheer number of options available our staff select the best priced shipping for the desired shipping method.

I Urgently Want My Order Can I Use Express Shipping?

holamalls is happy to provide our customers with express shipping service. However, there are additional costs to consider before choosing this option. Any custom or import duties are charged once the parcel reaches its destination country. These charges must be paid by the recipient of the parcel. Unfortunately, we have no control over these charges, and cannot tell you what the cost would be, as customs policies and import duties vary widely from country to country. We recommend you to contact your local customs office for current charges before you order, so that you will not be surprised by charges you were not expecting.

Why Is My Country Not Covered By Free Shipping?

Shipping for each country differs. We strive for shipping to be at its cheapest, however we also value safe and reliable delivery. Although you may have to pay a small amount for delivery, you can rely on the shipment being delivered. As we are continuously reviewing logistics, you may find your country has free shipping in the near future.

Do I Need To Pay Import Taxes And Tariffs?

You are responsible for all import taxes and duties that may be charged when the item passes through customs.Many countries do not charge import duties on private items below a certain stated value. However, you may find that you have to pay taxes when goods you’ve ordered from us arrive in your country.

We advise you to find out about the local regulations prior to ordering from us. holamalls cannot give you advice or information about tax rates and customs charges in your country.

How Can I Find Out About My Local Import Tariffs?

Every country is different; our advice is check with your local council, post office, or government tax department. A search online may provide the insight you need to find out what the tax is likely to be.

Why I Was Asked For My CNPJ/CPF?

Companies importing anything to Brazil are supposed to state their "CNPJ" number, and individuals are supposed to state their "CPF" number on invoices.

So if you want us to ship your order to Brazil, please make sure you give us the correct "CNPJ" or "CPF" number, so the package can go through customs smoothly.