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The improvement of CPI/LSS in PEO MS will improve operational business success and enable the PEO to manage programs.
Program Executive Office Missiles and Space (PEO MS) at Redstone Arsenal, AL, set out to
realign deployment of the Army's Continuous Performance Improvement (CPI)/Lean Six
Sigma (LSS) program tool sets to achieve fundamental cultural change and, ultimately,
improve operational business success.
The Leaning of Lean Six Sigma:
A Systems Approach to Cultural Change
Frank J. De Luca Jr.
These initiatives were inspired by
the PEO's willingness to listen to the
voice of the customer (VOC), which
is fundamental to the success of every
business. When employee-customers
express a need for fundamental orga-
nizational process change in LSS
deployment, the deployment process
must be adjusted accordingly.
From January 2007 to April 2010,
PEO MS employees voiced their need
for change in the deployment of LSS
throughout the PEO, providing a
detailed laundry list of their VOC needs.
Here's what they said:
• The LSS Program of Instruction
(POI) is too broadly focused, primarily
in the area of manufacturing versus
transactional business environments.
• Army and PEO business environments
are more "Lean" than "Six Sigma";
PEO MS needs a POI that would more
accurately reflect our transactional
environment. An example of such an
environment is that PEO MS directly
produces paper and e-mail products,
versus manufacturing products, that sup-
port its business processes and Soldiers.
• Transactional environments have
very limited process data, so we need
to better understand data types and
how to mine data in our transactional
world. Process data refers to the
flow of paper information---such as
product contract requirements from
the Project Management Offices to
the Contracting Center, engineering
data between the government and
industry partners, and acquisition
milestone decision documents among
the PEO, the Assistant Secretary of
the Army for Acquisition, Logistics,
and Technology (ASAALT), and the
LEAN SIX SIGMA/BUSINESS TRANSFORMATION
ARMY AL&T
73
APRIL--JUNE 2011