Frequently Asked Questions

Tickets

a. They are different types of ticket tiers, which vary in price, benefit and quantity

2. What is considered a Top Tier Ticket?

a. Top Tier Ticket means the most expensive ticket for the show. VVIP or VIP is the usual name for our Top Tier Tickets

3. Where can I buy a Top Tier TIcket?

a. Top Tier Tickets are sold EXCLUSIVELY on our ticketing website www.kpoptickets.com

4. How do I get my Top Tier Ticket ticket?

a. There are NO tickets to be mailed out. After you purchase your Top Tier Ticket you will receive a confirmation email with your order number. All you need to do is bring that confirmation email and a photo ID to the venue on the day of the show to receive your credentials.

5. I can't find my confirmation email, what do I do?

a. First try checking your spam/ promotion/ junk folder for an email from Tickets@StudioPAV.com If you cannot locate it, please email tickets@studiopav.com with your registered kpoptickets.com email and include your full name and order number (you can locate the order number by signing into your kpoptickets account under MY ORDERS.

6. What Benefits do you offer?

a. Ticket Tier Benefits vary depending on each tour. Make sure to read the description before purchasing!
b. Benefits may include Fansign, Hi Touch, Group Photo, Concert Badge & Lanyard, first to enter the venue, NO LINE Rule and more!

7. Can I get a refund for my ticket?

a. All Ticket Sales are FINAL; non refundable & non transferable.

8. How can I update the pick up name on my order?

a. For purchases bought at kpoptickets.com, you can request to update the pick-up name by emailing tickets@StudioPAV.com with your order number in the subject line (Make sure you are using the correct kpoptickets.com account when requesting.) Once confirmed a new order confirmation will be sent to you.

9. What is EARLY ACCESS?

a. EARLY ACCESS is a privilege for existing users of KpopTickets.com who have previously bought a Top Tier Ticket. These qualified users can buy Top Tier Tickets before public sales for all our future tours.
b. EARLY ACCESS is only eligible for the kpopticket account that has bought top tier tickets before. Using someone else's kpoptickets account to buy top tier tickets will not allow for your kpoptickets account to be eligible.

10. What is the NO LINE Rule?

a. Our NO LINE Rule prevents any overnight lines from happening because Top Tier Ticket Holders enter the venue according to their Queue Number. It is NOT a first come first serve basis. This rule applies for all showsi. Top Tier Ticket Holders follow the NO LINE Rule

11. What are Queue Numbers?

a. Queue Numbers are determined by when you bought your Top Tier Ticket. The earlier you buy your Ticket, the better your queue number will be!

12. How do I get my Queue Number?

a. Queue numbers will be emailed out to all Top Tier Ticket Holders about two weeks before the start of the tour.

13. I can't find the email containing my queue number, what do I do?

a. Make sure you check your inbox/spam folder for an email from tickets@studiopav.com. If you still cant find it then please email tickets@studiopav.com with your full name, city of the show you're attending, and your order number.

Concert

1. REMEMBER

a. Follow all our SNS platforms! We post & announce everything you need to know about our upcoming shows so following us is a MUST!

2. Why are the Facebook Event Page's important?

a. Following your city's Facebook Event Page is vital for the show! This is where we post important information specific to your city including the Group Photos taken before the concert! Who knows maybe you will find your future K-Pop buddy through the event page!

3. Where can I find the Concert Day Schedule?

a. The Concert Day Schedule for each city will be posted a couple weeks before the start of our tour, make sure you follow us on SNS and the Facebook event page you are attending!

4. How do the lines work?

a. Top Tier Ticket Holders line up according to queue numbers. The other ticket tiers enter the venue on a first come first serve basis.

5. What do I do when I get to the venue?

a. Top Tier Ticket Holders will arrive at check in time with their order confirmation and ID. The best way to know where you stand in line is to ask around the other Top Tier ticket holders what their number is to organize where you should be standing in line. This will minimize time to enter the venue.
b. If you do not know your queue number we recommend to arrive a little earlier; staff will have a list and can assist.
c. Before check in time, staff will come outside to help organize all the ticket tier lines and then proceed to go down the line to check everyone in.

6. How do I pick up my Pre-Ordered Merchandise

a. Have your confirmation email on hand with the order number visible. Staff will go down the line for anyone who needs to pick up merchandise. Once you sign off you have picked up that completes the transaction.

7. When are the Fan Engagements or Meet & Greets?

a. Meet & Greets vary depending on the tour. Some occur before or after the concert. Make sure to check the concert day schedule for the exact time. Recording and photography during the Meet & Greets are strictly prohibited.

8. What is a Fansign?

a. The Fansign Event is a benefit where the fan receives a personal signature by the artist while having the chance to talk to them.

9. Can I bring a gift for the artist?

a. The artists only accept small letters due to their busy schedules and traveling.

10. What is a Hi Touch and Group Photo?

a. Hi Touch is when you high five each member. The group photo is when you and a group of fans take a picture with the artist group.

11. How many people are in the Group Photo?

a. How many people in the group photo vary each tour. There are typically 10-12 fans per photo.

12. Where can I find my Group Photo?

a. Groups Photos will be posted in each city's respective Facebook Event Page about 1 week after the whole tour!

13. Can I bring my camera?

a. DSLRs, Point and Shoot, Polaroid, and any professional cameras with detachable lenses and camcorders are prohibited into the venue. If you are unsure wither to bring your camera or not, we say play it safe and leave it at home.

Snapshot

1. What is the Pick-A-Pose Snapshot Session?

a. This is a fan favorite offered only by Studio PAV! The Pick-A-Pose Snapshot Session is where any Ticket Tier can take a 1 on 1 instant picture with the members of the artist group.

2. Is the picture with the actual idol?

a. Yes, the instant photo is with the real life idol!

3. Where can I buy Snapshot Tickets?

a. Snapshot Tickets are sold separately from Concert Tickets and sold exclusively at www.kpoptickets.com
b. Take advantage of our ONLINE ONLY Snapshot Bundle! This is not available for purchase at the venue

4. Can I buy Snapshot Tickets at the venue?

a. A limited amount of Snapshot Tickets will be sold at the venue AFTER the show.

5. How is the instant photo taken?

a. The pictures are taken by our staff with a FujiFilm Instax Mini Camera!

6. Can I take the picture on my cell phone instead?

a. No, the pictures are only taken by our staff with a FujiFilm Instax Mini Camera! Filming and photography is strictly prohibited during the Snapshot Session

7. Can I do whatever pose I want for the picture?

a. When Snapshot Tickets go on sale, we release the poses for each idol! You may only choose from the poses we offer and can not make up your own or ask to do something different.

8. Am I allowed to hug the artists?

a. No, there is absolutely NO HUGGING or inappropriate contact with the artist

9. How do I get my Pre-Ordered Snapshot Tickets?

a. After you purchase your snapshot tickets you will receive a confirmation email containing an order number. There are no physical tickets to be mailed out. Bring your confirmation email and a photo ID to the venue on the day of the show to pick up your Snapshot Tickets during Check-In

10. When is the Snapshot Session?

a. The Snapshot Session is AFTER the concert.

11. How does the Pick-A-Pose Snapshot Session work?

a. After the show, wait in a member's line for the Snapshot Session to begin
b. While waiting Pick-A-Pose you'd like to do with a member from out SNS pages (@studio_pav)
c. If you want to do multiple poses with one member, you do them all at once when it's your turn
d. When you reach the photographer tell them your pose(s)
e. After your photo the photographer will give you your photo, DO NOT TOUCH the surface while it's developing, it may cause damage.
f. If you have more tickets for other members, head to the back of their line and repeat the process until you have no more tickets left.

12. My picture came out really bad, can I get a retake?

a. If you instant photo came out too dark or blurry you may ask the photographer who took the picture if you can get a retake. If they deem it problematic, you use that instant photo as your snapshot ticket to take a new picture. However, once you leave the venue it is too late to replace that photo.

Your question is still not answered? You may contact us by email with the following email address according to the topic of your question:

- Tickets@StudioPAV.com : All inquiries about tickets or tours

- CS@kpoptickets.com : general questions or inquiries on kpoptickets.com

- EARLYACCESS@kpoptickets.com : dedicated customer service for EARLY ACCESS including checking eligibility

- HR@studiopav.com : Sending resume or job application

- INFO@StudioPAV.com : general inquiries on corporate including business proposal

All FAQ answers are subject to change depending on the concert and production.