Report

Executive summary

Procurement executives believe there is untapped potential for advanced operating models to address the top enterprise challenges.

About the research

In 2014, Genpact commissioned a research project conducted by an independent research firm. The goal was to assess the potential for new operating models across a wide spectrum of industry sectors and functions. More than 900 senior-level executives completed the survey. Respondents were screened based on their ability to materially influence functional decisions. This analysis complements other research and insight derived from Genpact’s experience designing, transforming, and operating business processes and operations.

This document presents findings drawn from 121 senior procurement executives from across all industries. About 60% of the procurement executives surveyed are based in North America, predominantly with large companies with more than 10,000 employees.