Then, click 'edit services/rates' to ensure you pop in '25kg' as maximum weight

Heads up: if you already have a Sendle account, and both your Neto account email and your Sendle account email match up, you will be able to see an overview of all sent orders from your Sendle dashboard.

This video might give you a little extra context to setting up Neto and Sendle:

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If something goes wrong with your delivery or you need to make a change to your order,
use the Sendle Toolbox on the parcel tracking page.