Course Objectives

In this course, participants will learn about Order Management process flows, application functionality, and the requirements required to manage and control sales order fulfillment. Students will receive instruction on how to enter and maintain simple to complex Sales Orders. They will learn how to manage changes, and cancellation to orders, and how to process returns. Students will learn critical tangent topics including Customer/Party Management, Sales Credits, Shipping, Pricing, and Inventory related topics such as Items, and Organization structure as they relate to sales order fulfillment. Students will also receive information regarding the set up and implementation considerations of the Order Management product.

• Learn the key areas in the Order to Cash Lifecycle • Learn about the integration between Order Management and other applications • Learn how items integrate within the Order to Cash Lifecycle • Create and maintain party and customer account information • Create and process different types of orders • Manage orders – updating, canceling, purging, closing • Learn pricing concepts and the usage of Pricing Engine in Order Management • Learn shipping concepts and the role of Shipping in Order Managemen