Ruth’s Beauty Shop

Ruth’s beauty shop has been around for years offering full lace and lace front wigs. Through their many trademarks such as Ruth’s Beauty (RB), Ruth’s Beauty Premium (RB Premium), invisible silk for silk top wigs, ez-cap for glueless wigs, demi-lace for lace front wigs, they offer quality products and hairs on which they control from manufacture to resale, through marketing and packaging.

All the hair used in making wigs are authentic and certified 100% human hair. In fact, they only use the best quality hair, and they produce all the wigs by hand. It is far from the industrial production of wigs that do not necessarily make for good quality products, as they often damage the hair.

Even though Ruth’s Beauty shop offers a variety of beautiful wigs at reasonable prices, they are not the best when it comes to customer support. Customers have to face a lot of hassles with lots of complaints saying they received items that were not as described. Even though they have included a dedicated customer support hotline, it is really hard to get in touch with a representative at any time of the day. Make sure to check them out and please let us know how your experience was.

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10 Comments

M Versher

December 17, 2016

I contacted customer support on 12/15 and no one answered the phone but I did receive a text. I asked the rep is it possible to receive my wig over night she said no but and contact fulfillment after I ordered for a Sat delivery. I sent my name ordered the wig for a special event on Sunday. As of 4:25 today my account status has not changed. No wig and no money to care for my hair for the event. I won’t do business with then again

Sarah

December 21, 2016

I’ve been buying quality wigs from Ruth’s for years, but my last two orders never shipped. For the first I made several emails and phone calls requesting status with no answer. They said they would look into it when I finally got a person to answer the phone they never called me back. I continued calling over weeks when I got a person on the phone they said they will process the refund give it a few days. After weeks no refund called more times couldn’t get anyone on the phone. This was now over 2 months after ordering a clearance wig. Got my money back from my credit card company. Made an order for the stock wig I usually order. after a month get a form letter apologizing for the delay and giving a discount on a future order. A month after that email I start emailing and calling for status no response. I open a PayPal dispute when I get an email from their automated help desk system that my ticket that was opened when I requested status was being closed. I responded to that email asking why it was closed as no one had provided any information. They did email me back saying they would look into it. But, my dispute went through and I’m done in the time I’ve been waiting for my order the wig I ordered has gone on sale many times.used to be a good company.

Laroche

January 4, 2017

Sadly ladies you will never get your wigs. Ruth’s Beauty is now closed and no longer for filing orders but they are still taking money from the website. Beware Ladies!

marcia Robinson

January 13, 2017

Ladys I have some good news and some bad news those that want to hear about this Scam artist running ruths beauty please contact me. I have literally staked the store location out for 1 whole week and its utterly disgusting how this business is operating; sadly they are not not at that location

ruthsbeautyshop hair is not good quality. I have two of her wigs and they are not human hair, at least not all human. They both smell like corn chips not only that but there are short pieces of hair all over. Sticking out no matter what you do. I have emailed the company and they have ignored my emails. Her wigs are not cheap so I don’t know why the quality is so low and customer service is bad. The pictures on the website look so nice but DO NOT waste your hard earned money on this crap. You are better off buying a synthetic wig.

Mc

January 21, 2017

Ordered a wig from Ruths beauty in New York City on 1 /5/2017, it’s 1/21 still haven’t received my order. I try to buy from black company, but this company is the worst of them all. Customer service not responding. I will never buy from this company never. Now I have to call my credit card company to get my money. I hate a THEIF.

dnewda

January 28, 2017

Submitted reversed credit card charge due to item not received and no response from customer service. My credit card was charged almost three weeks ago so holding on to a client’s money for a month without product or returned calls or emails is a problem. After sending email advising I would be reversing charged, received an email from owner asking for an extension and stating they would be changing management to become LKM hair unlimited. Another 10 days – No way! I will be on the lookout for this “old company” with a “new name” and avoid them.

Amy Shumer

May 10, 2017

This company is run by a fraud. The owner Ramona Morgan Is a FRAUD!! Be AWARE…. I had to call my credit company and submit a fraud report. Ramona takes your money, never ships out the order. The customer service number is disconnected. The wigs are made cheap.. Wish I read reviews before I placed my order!!

DrMDL

June 20, 2017

Sad to say, but I too had problems with this so-called business. Ordered a wig in Dec 2016-was a prior customer. She used to ship quickly, but weeks went by and no wig. Long story short, I disputed my credit card and got my money back. Messing with banks is going to get her in jail sooner or later.

Vee

June 22, 2017

Please Please do not order from this scam company! I too use to be a faithful Ruth’s customer for many years without complaint. Ordered my regular unit about three months ago and the quality was awful! It was NOT human hair and just terrible quality and USED. I called customer service to complain and they stopped responding to all of my correspondence. Had to initiate a chargeback with my credit card to get my $250 back. Ridiculous!

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