All support questions regarding Xbox and Playstation please contact support@grip-games.com

Are you having issues? Oh dear Let’s fix it right away! Send us a mail with a descirption of your problem and anything that you feel might help us understand it and solve it for you (screenshots etc.) Address is: support@unmechanical.net

FAQ

Q: Why does Unmechanical look different on my device than the screenshots on this page?
A: The Screenshots were taken on an iPad 3. For optimization reasons the game needed to look simpler on iPhone 3GS, iPhone 4, iPod Touch 4 and iPad 1 than the newer devices. The gameplay doesn’t differ however!Q: Will the game be available on other platforms (Ouya, Xbox360, Playstation3 and more)?
A: The future will tell and oh yes does it look bright for at least some consoles at the moment with even some additional and exclusive surprises for that version of the game! You might want to browse the web for Unmechanical Extended Edition. ;)Q: What’s the story in Unmechanical?
A: We are portraying the story via ingame events and the environment in Unmechanical. We as developers do have our vision of what the story is, but this way of presenting a games story inevitably will lead to different interpretations. Who’s to say yours is wrong?Q: Will there be DLC?
A: It depends a lot on how well the game fares saleswise, but we do have cool ideas for DLC already!

Q: Will the game be available on Linux or other *nix platforms?
A: At the moment it’s hard to say, as for Mac we’d love it, but it depends on technical thingaroos! It might work using Wine, but that’s not officially supported.

Q: My game doesn’t save even though it says ”Saving”. When I close the game and open it again I have to start from the beginning! Why?
A: You might either have moved your Documents folder to a non-standard location, or have unsupported characters in your Documents path (for example å, ä, ö), both cases are unsupported by the Unreal engine, hence it can’t save or load. To get around this issue, browse your way to your installation folder and \Binaries\Win32 where you can find UDK.exe, launch that directly instead.

Q: My game crashes, doesn’t load properly or I get this error!
A: Send us your logfile and we’ll take a look at what might’ve caused the crash. It can be located in Documents\My Games\Unmechanical\UDKGame\Logs, called Launch.log.

Q: Some kind of bug in the game caused me to not be able to continue playing, I’m somehow stuck!
A: Tell us what happened when you were playing and what seems to be wrong, together with your save files and we’ll take a look at them if needed. You can find your save files in Documents\My Games\Unmechanical\SavedElements, put them in a zip or rar file and send them our way.

Minimun system requirements for the iPhone and iPad versions:

iPad 1 or newer

iPhone 3GS or newer

iPod Touch 3 or newer

Minimun system requirements for the PC version:

OS:Windows XP SP3 or newer

Processor:2.0+ GHz or equivalent processor

Memory:2 GB RAM

Graphics:SM3-compatible video card

DirectX®:9.0

Hard Drive:1 GB HD space

Sound:DirectX compatible sound card

Important Note:

We’ve had issues with the game not working properly on Intel HD Graphics Family of graphics-cards. The game often crashes when playing using these cards, even though their specifications match our requirements. It might be due to out-of-date drivers, but that might also unfortunately not help, so if you’re equipped with one of these we can’t currently guarantee a smooth playing experience. We’re looking into solving this