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The product I ordered had been out of...

The product I ordered had been out of stock everywhere. When I ordered it from VitaCart, it said it was in stock, however when I contacted them several days later, they replied that the product was indeed out of stock. They gave me the option of waiting longer or canceling the order, but I feel that they should have let me know the product was out of stock when I ordered and given me the option then instead of having to contact them to get an answer. I may attempt to order from VitaCart if they have what I need at a reasonable price, but cannot answer definitely.

I would not shop here again

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I ordered two canisters of the toffee....

I ordered two canisters of the toffee. They were poorly packed so that they rattled around in the box, which resulted in crumbles at the bottoms of the jars. In addition, I had to call because they were going to charge me $1.99 for handling for each of the canisters plus very high mailing charges when other companies were offering discounted mailing or free shipping.

I would shop here again

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The informtion provided by the merchant...

The informtion provided by the merchant was that the product wouldn't be shipped for 2 to 3 weeks. Totally ridiculous to wait so long to fill an order and something I have never experienced before. Hard to rate a product if you don't receive it.

I placed my order and it was confirmed....

I placed my order and it was confirmed. I waited for it to arrive. When it didn't I contacted VitaCart and was told it was on "back-order". They never bothered to notify me that they didn't have it in stock. Had I NOT contacted them, God only knows when I would have heard about the status of my order. This is not a good way to do business!

I would shop here again

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I ordered a product here because I was...

I ordered a product here because I was unable to find them anywhere else. Then i find out they are not in stock there either, they just have not updated it and I have to wait for the manufacturer. They did however give me an option to continue to wait or get something else instead.

My original review: WARNING: Vitacart.com is a cheater and stealer. 1. On 28th March 2012 I placed at Vitacart my order number 43 371 (for item 3 x GHR 15). 2. On 10th April I paid for the order 73.5 USD via internet
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I ordered a product that I depend on...

I ordered a product that I depend on for my blood pressure control. After receiving an email telling me to expect the product in 3-5 days, I had not received in 2-3 weeks. When I contacted them by email, they did reply right away & told me that the item was on backorder. It would have been better if they had let me know that sooner. I did go ahead at that point & order from someone else, & received that order before the VitaCart order which had been place much earlier.

I would shop here again

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Uncomfortable that at the order there...

Uncomfortable that at the order there is no information available for product or out-of-stock. Information that the product Red GAC Anti-Aging Serum, 15 ml, St. Paul Brands is out-of-stock came to my e-mail after order.

I would shop here again

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Dont buy from them

i placed an order with them for 2 items that was in stock A week after im getting an email thats said thats the item is out of stock , i emailed back and told them to cancel the order and refund my money and week after im still waiting for any kind of contact from them....

I would not shop here again

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Customer Service:

On-Time Delivery:

I hav been getting so many delays from...

I hav been getting so many delays from this place. This order was placed on Oct. 2nd. They did call and finally tell me that they are short one bottle and I should be getting one bottle....(that should have been last week) and the 2nd bottle the week after. This is two weeks already.

I would not shop here again

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I recommend to this merchant to use US...

I recommend to this merchant to use US Priority Mail instead of First Class Mail. Also they should try to ship on a daily basis. My order was placed on Oct 8, today is Oct 15 and the package is still in CA. The delivery address is in PR. It seems it's going to take few more days to receive it.

I would shop here again

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&#034;The jury is still out&#034; on...

"The jury is still out" on this purchase. I placed the original order on 4/12/11. I requested notification if the product was NIS. I received an email notifying me it was NIS. I called and changed the order from bulk powder to capsules. The person assisting me was very good. It is now a week later. There's been another phone call and the item is still NIS. I've said I WOULD shop with VitaCart again (#7) but I'm not sure yet.

I would shop here again

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The products I received are in good...

The products I received are in good condition, but I still don't have everything I ordered, more than 2 weeks later. They said they ship in 2-3 days; they shipped after one week, and the order I eventually received was missing two items. They didn't answer my first two e-mails when the order hadn't shipped. I had to call. They never notified me that the order would be incomplete. I had to e-mail again. The customer service people are polite enough, but they don't seem knowledgeable (or maybe not truthful). English was understandable, but probably not their first language. I have been ordering supplements online every month for several years, so I know what to expect as far as shipping time and customer service. This is my first order from Vitacart, and they don't measure up to previous retailers.

Yes I would shop at VitaCart again.

I PLACED AN ORDER 3 X200MG MANGOSTEEN...

I PLACED AN ORDER 3 X200MG MANGOSTEEN CAPSULES ON 20/09/10
I ONLY RECD ACKNOWLEDGMENT.THEN ON THE 24TH SEP THEY INFORMED ME THAT 200MG HAS BEEN DISCONTINUED ONLY 75MG
AVAILABLE.I CONFIRMED DIFFERENT STRENGTH.ON 24/09.
SO FAR I HAVE NOT RECEIVED THE GOODS.IF I DON NOT GET
BY WEEKEND I WILL APPLY FOR REFUND.

I would not shop here again

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I placed my order in response to an...

I placed my order in response to an email from Vitacart that the item was in stock. After 5 business passed, I inquired about the status of the order, to be informed that the item was out of stock with no estimated time of arrival. I would help enormously if the customer was informed right away that the item was out of stock and the order was completely cancelled. This the second time this has happened with this supplier. They need to simply establish a link with inventory and web-based display of database real-time inventory data.

I like the website

My order was placed on March 27, 2009....

My order was placed on March 27, 2009. I called to ask about a tracking source to see where my products were on April 3, 2009. It seemed to be a mystery to the employee as to what tracking was all about. Finally someone said they would call me back possibly later in the afternoon to give me information. I had to call them back after 4PM to get the answer that I was sent an email. I received the email about 6:30 with a tracking number from UPS. The informaion on the UPS tracking page said the order was delivered to them for pickup on APril 3, 2009. (The order was placed on March 27th as stated above.) UPS states that they will deliver on APril 9, 2009. I can't tell you in what condition it will arive or if it will arive at all. I have ordered supplements and vitamins from other sources like the Vitamin Shoppe with much better service and more informed employees on the phone. This will probably be the last order to go to this merchant.

I would shop here again

Overall Rating:

Thank them very much, it was a nice...

I placed an order with VitaCart on 3/6. A message was left at my home five business days later that an item in my order was out of stock. Of course this was not indicated when I placed the order. The only option given was to call back within two days or
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