When

Where

What's included

An indulgent spa day including a 60-minute treatment, a glass of champagne and all-day use of the facilities for £65

Choose from a Tranquility face ritual, or a Deep Purifying and Rebalancing treatment

Full all-day use of the spa facilities including the Snug (a cosy rest and relaxation space), the swimming pool, the whirlpool spa and the sauna and steam room

Upgrade to a 90 minute Tranquility face and body ritual, plus access to facilities and the glass of champagne, for £89 (instead of the regular £134)

The small print

The voucher is valid for any 60-minute treatment from the spa menu, full use of the spa facilities and a glass of champagne on arrival. Reservations are required. 72 hours' notice is required for changes to the date of appointment. Over-18s only. Note: A limited number of vouchers are available for this offer and it may therefore sell out before the stated expiry date.

See all terms

Package must be used by one person, in one visit. There is no limit to the number of vouchers purchased per person or as gifts. Cannot be combined with any other offer. No cash value or cash back. The photos displayed are for illustration purposes only and may not be an exact representation of the package. The regular value stated above is based on the maximum combined cost of the items included in this experience at the time of publication.

Kallima Spa boasts a "simply fabulous" location, according to The Times, within the grounds of the Duke of Northumberland's Grade I-listed former home near Kew.

81% Enjoyed Kallima Spa at Hilton London Syon Park (172 ratings)

4.3

Ambiance

4.1

Quality of Service

4.3

Cleanliness

4

Value for the Money

The reviews below reflect feedback for all deals offered by this business.

Overall

Enjoyed Most

Other Comments

The swimming pool and sauna were of a good standard.

Appointment times were not adhered to, appointment times were moved without any information being provided to the customer. This resulted in a total of a one hour delay for me and my partner and caused issues with the childcare that we had arranged. Towels were not provided at reception and had to be requested later. Refreshments were constantly running out and not being replenished, I had to request water twice. After a hot sauna having to wait to find a member of staff to request water is far from ideal. The spa was very busy and required a higher standard of servicing, which was not implemented resulting in poorly turned out facilities.

22 March 2014
Harjit
United Kingdom

Spending a very relaxing day with my daughter

01 March 2014
Gillian

Staff food atmosphere easy to park nice pool

Lockers in ladies changing rooms were difficult to operate and quite a few weren't working

28 February 2014
Rita
United Kingdom

The actual treatment was very good

Unfortunately the day was spoiled by a 1 hour 15 minute wait for a cold lunch to arrive whilst we were in the pool & spa area as well as my partners treatment running half an hour behind schedule!

27 February 2014
Sam
United Kingdom

Therapy rooms were excellent & swimming pool is a good size.

Standard of hygiene and also locker room unsafe some lockers unable to lock and others unable to open. Generally not a 5 star spa.

Perhaps a few more chairs by the pool and in snug. we were told we HAD to be in the snug before our treatments and thus had to stand around for 20 minutes as there were no seats. they would not let us go somewhere else we could sit. not exactly relaxing. the food took over an hour for a salad box.

11 February 2014
Sara
Georgia, United States
Travelzoo Deal Expert

treatment and the girl who did it was excellent.

disappointed they forgot the glass of champagne included in the voucher. It was lovely and quiet in the spa so was surprised that when ordering lunch it took nearly 45 mins, I had to ring to prompt them after half an hour.

06 February 2014
Paula
United Kingdom

Continued from above. We thought about asking for our tea (in lieu of our free bubbly) on the way out. Nobody acknowledged us, said goodbye etc so we left. Good job I hadn't wanted to buy the product that was suggested!!
On the plus side The treatment itself was excellent (apart from the sales pitch afterwards).
Re question of "would I go back?" It's possible - even if just to see if my experience was a "one off." The general feeling/impression, however, is of cutting back on all the things that made the Spa excellent. Money problems?

Not as good as it was on a previous visit. We were not offered our free drink. The Jacuzzi was cold. There were no hand towels/dryers in the toilets. No extra towels around the pool & changing room (there was last time). It took about 10 mins to find a locker that worked (other people said problem for a while). The snug was very untidy. Cups/plates not cleared up. Duvets obviously just been vacated.... if they had just been folded/tidied wouldn't have been so off-putting. Staff unable to enter and leave without banging the door extremely loudly. We ordered a pot of tea. Asked another waiter of its whereabouts 25 mins later. He said we should have been told about the 40 mins delay. We weren't. Waited another 10 mins and then left. Changing room was overrun by excited children (I had been told they would be using the pool. I suppose I didn't think about the changing facilities). I have nothing against kids (I have of my own!) but a Spa is generally kid free.

06 February 2014
Sara
United Kingdom

The relaxation in the Snug!

04 February 2014
Wendy
United Kingdom

Staff tried their best to be helpful in difficult circumstances

Venue overcrowded. No beds/chairs available while waiting for treatment. Customers forced to stand about in groups. Impossible to swim as no beds available in pool, nowhere to go once out of the pool. other than to trail dripping through corridors back to original changing room - we did not swim. Drinks ordered before treatment eventually arrived at the same time as masseuse - and treatment was running late - drinks cleared away when we returned. We left and agreed a refund with Assistant Manager which I understand you will be arranging.

04 February 2014
Pauline
United Kingdom

It was quiet. Area was clean. Pool was clean. Staff were friendly. Jacussi was v warm. Lunch was good. parking was easy. Showers were warm. Lockers did not need £1 coin.

There was no conditioner in any of the 3 showers. Luckily i had taken my own
A male attendant walked in on ladies changing room without knocking. Luckily I was not undressing but it was not comfortable. There are also no private areas to change. Even more reason why the attendant should have been more careful.
while we were in the jacussi male workman kept walking up to the jacuzzi messing about with a cone on the floor. we are not sure why he did this as he did not seem to be doing anything constructive and it was awkward while we were trying to relax.
There was also no toilet paper in 2 of the 3 toilets. The third toilet had only a small amount left.
These issues slightly spoilt a lovely day.

29 January 2014
Penny
United Kingdom

the massage.and swim . the bar menu was not very interesting or healthy

The snug (rest room ) was very noisy, with no loungers for us and other people. People were talking very noisily it was like a waiting room.
We were surprised that we had to pay room service charge for our lunch and that there was no coffee shop in the spa.

24 January 2014
margaret
United Kingdom

Treatment

24 January 2014
Laura
United Kingdom

The hotel was welcoming and beautiful - felt pampered the moment I stepped in

Clients should be made aware of the childrens swimming lesson times
Should allow plenty of time for experience if you want to take advantage of all the superb facilities

22 January 2014
Jean
United Kingdom

The whole experience and relaxing around the pool and the treatment was great

We had a fabulous day.
we felt that there needed to be extra choice of food to order other than that no other bad comments.

22 January 2014
sacha
United Kingdom

the whole ambience and snug room

not very keen sharing day with kids swim in a spa this is now made clear in deal

19 January 2014
nuala
United Kingdom

The treatment, and the jacuzzi

The changing room while looks good is very cramped for changing. Few seats and shekves. Most of the lockers were already locked snd the only ones available were very high up

17 January 2014
Alison
United Kingdom

Modern, very cool venue.
Very clean, staff were extremely friendly.
Spa treatments were of a high quality.