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Tieline
FAQ's

Welcome to the Tieline Technology Frequently Asked Questions
page for all Tieline G1, G3 and G5 audio codecs. The most popular
FAQs are listed first, followed by the FAQs for G5, G3 and Legacy
G1 products, or you can search by connection transport (IP, ISDN,
POTS) to make it easy to search your topic of enquiry.

Getting Started

Most codec problems can be solved by simply upgrading your
codec to the latest firmware version available. Click here to
download the latest firmware for your codec.

After the firmware upgrade try to dial one of our test codecs.
Click here for IP codec test
numbers and details on the default ports used by Tieline codecs. If
you can connect to a Tieline test codec over IP but not your own
codec, it is highly likely that you have a firewall port forwarding
issue that needs resolving. Visit www.portforward.com and
follow the instructions to download their port checking application
and test if check your IP ports are open.

Dial +1 (317) 913-6911 for POTS testing.

Important Firefox Browser Compatibility Notice for use of
ToolBox and the TieServer Console:

Firefox's latest V.52 release has
removed support for Java Applets, which will cause issues when
using Tieline's Java Toolbox Web-browser graphical user interface,
or the TieServer Console. Mozilla have released Firefox V.52ESR
(Extended Support Release) and this will continue to support Java
plugins until early 2018. Update Firefox and view release notes
using the following links:

Tieline will soon release an HTML5 version of the Toolbox
Web-GUI which will add new features and support program creation
and editing for all Genie, Merlin, Bridge-IT and ViA codecs. This
will avoid having to use the current Java Toolbox Web-GUI
completely.