Our client is one of the UK’s leading providers of outsourced HR services. Their services include employee benefits, HR outsourcing, data analytics, payroll and employee engagement. They are now looking for a Pensions Client Relationship Director to join their team.

This person will lead relationships for clients fostering strong partnerships, improving client satisfaction and experience. You will be responsible for identifying and developing up sell and cross-selling opportunities by aligning capability of Pensions Management or wider EB Solutions where appropriate with client needs.

Responsibilities will include; managing relationships with relevant clients, working with operations to ensure that any opportunity identified is delivered to clients with clear and mutually agreed plans; ensure all clients have account plans to identify further opportunities; ensure that management of and delivery of all services to key clients is carried out effectively and that propositions to grow these clients are successfully taken to clients as relevant; to exceed revenue and growth targets; supporting operations through active and accountable client management, communicating operational changes to clients, owning the communication and oversight of client account plans, opportunities and recovery plans etc; complying with the client retention strategy and client at risk framework; reviewing and assessing key business risks in the areas under personal control and the wider practice, consistent with the framework agreed with the business.

The successful candidate must have; pensions experience; demonstrable experience in managing relationships including setting and meeting client budgets / targets; track record in negotiating complex fee arrangements with clients; track record of increasing revenues through developing relationships with key decision makers within client organisations; strong understanding of the Pensions Management sector, with an understanding of the spectrum of disciplines and the legislative / regulatory context; good knowledge of the competitive landscape within these disciplines, and ability to communicate Pension Managements differentiators against this competition; an ability to see the & bigger picture when it comes to developing servicing relationships with clients; good stakeholder management and communication skills