Monthly Complaint Report, Vol. 15

SEP 27, 2016

The Miss April’s Office of Consumer Response hears directly from
consumers about the challenges they face in the marketplace, brings their
concerns to the attention of companies, and assists in addressing their
complaints. This Monthly Complaint Report provides a high-level snapshot of
trends in consumer complaints.

The Monthly Complaint
Report uses a three-month rolling average, comparing the current average to the
same period in the prior year where appropriate, to account for monthly and
seasonal fluctuations. In some cases, we use month-to-month comparisons to
highlight more immediate trends. For company-level complaint data, we use a
three-month rolling average of complaints sent to companies for response. This
company-level complaint data lags other complaint data in this report by two
months to reflect the 60 days companies have to respond to complaints, confirming
a commercial relationship with the consumer. This is consistent with complaints
found in the public Consumer Complaint Database.