frequently asked
questions

Our cakes

You’ll need a little over an hour to bake and frost your cake. We recommend completing your baking and frosting the day before you do your decorating. Don’t refrigerate your cake—you can store it overnight under an overturned bowl to keep it safe before decorating.

Give yourself 2-3 hours for decorating your cake with fondant. You may work faster, but if it’s your first time working with fondant you’ll want to give yourself plenty of time become familiar with it.

The fondant seals the cake well and keeps it fresh for 3-4 days. You can store your finished cake in a cool and dry place under an overturned bowl or in the delivery box for up to a few days. A cool room means 72 degrees or less—any warmer and the fondant may melt.

We designed our kits with beginners in mind. Our step by step instructions will guide you through the process to ensure that you succeed. All of our cake kits have been thoroughly tested by novice bakers.

At Cakest we only use the best possible ingredients and we ensure that all our products have a shelf life of at least 12 months from the day we send out a kit. The ingredients are shelf stable at room temperature (72 degrees F). Please be sure to keep your kit ingredients in a cool, dry, and well-ventilated place away from direct sunlight. And don’t ever refrigerate fondant!

Delivery

Your order will be shipped 1-2 business days after your order is placed. We will send you an initial e-mail confirming that your order has been received. We will send you a second e-mail once your order has shipped, which will include tracking information. Once your order has shipped, you should receive it within 2-6 business days, depending on your location.

Payment

Unfortunately, no. Because of our quick, 1-2 day shipping process, production starts as soon as your order is paid for. Please check over your order carefully in the shopping cart before clicking ‘Place Order.’

Contact

We would love to hear about your experience and we welcome any feedback or suggestions. Please e-mail us at info@cakest.co To share your accomplishments and creations, tag @cakest or use #cakest on any social media.