6 Suggested Answers

Hi,
a 6ya expert can help you resolve that issue over the phone in a minute or two.
best thing about this new service is that you are never placed on hold and get to talk to real repairmen in the US.
the service is completely free and covers almost anything you can think of (from cars to computers, handyman, and even drones).
click here to download the app (for users in the US for now) and get all the help you need.goodluck!

If you are referring to your router, is it from your Internet service provider (ISP)? If so, you can call them.

If not from them and you bought it from a retail outlet, you can...
1. open your web browser like IExplorer.
2. in the address bar (Where you type in the URL (web address like www.?) type your router's IP address example:192.168.1.1
and enter the user name and password to access the router. Or
3. Press and hold the reset button on the router and start from scratch using the router's setup wizzard making a new password.
4. Using a button located on your router use the router to give permission to allow the device to access it.

NOTE: you can go on D-LINK's web site and download the users manual and/or software for your router.

Follow the instructions in the e-mail sent to the e-mail address on your account. Note: If you created your account with a mobile phone number, you'll receive an SMS message with instructions instead of an e-mail.

Tell us some more! Your answer needs to include more details to help people.You can't post answers that contain an email address.Please enter a valid email address.The email address entered is already associated to an account.Login to postPlease use English characters only.

Open the Alexa app.
In the Alexa app, open the left navigation panel and then select Settings.
Select your device and then select Update Wi-Fi. If you're adding a new device to your account, select Set up a new device instead.
On your Echo device, press and hold the Action button for five seconds. The light ring changes to orange, and your mobile device connects to your Echo device. A list of available Wi-Fi networks appear in the app.
Note: The Alexa app may ask you to manually connect your device to your Echo device through your Wi-Fi settings.
Select your Wi-Fi network and enter the network password (if required). If you don't see your Wi-Fi network, scroll down and select Add a Network (for hidden networks) or Rescan.
Optional - Save your Wi-Fi password to Amazon: Any Wi-Fi passwords saved during setup automatically appear when you connect a new Alexa device to the same Wi-Fi network. The password is also remembered if you switch between saved Wi-Fi networks. For more information, go to Saving Your Wi-Fi Passwords to Amazon FAQs.
Optional - Connect to a public network: Enter any required information if you are connecting to a public network that requires a web browser to sign in, like a school or hotel. The information could be a pre-shared password, room number, or just a button to accept conditions for using the network. This information cannot be saved to Amazon. Contact the network owner for more information.
Select Connect. After your device connects to your Wi-Fi network, a confirmation message appears in the app.

The requested password is for your router not the Fire Stick itself. It should be on a label on the Router or on the instructions wen you received it. Instructions for pairing are on Page 33. 'Can't connect to internet' is on Page 35.

You likely need to reset the wi-fi connection for Alexa so that ti connects to the new router. Make sure that the IP addresses are the same from the old router to the new one. Some use a host number of 192.168.1.1 and others use 192.168.0.1. And of course, if you changed that, you need to match Alexa to the new IP range. Plus verify that the SSID and access password are the same on the new router as you used on the old one.