'I observe that American health care organizations can no longer operate systematically, so participants are forced to act in the communal mode, as if in the pre-modern world.
Health care is one leading edge of a general breakdown in systematicity — while, at the same time, employing sophisticated systematic technologies.
For complex health care problems, I recommend hiring a consultant to provide administrative (not medical!) guidance.'

'The companies out there that know how to make decent software have been steadily eating their way into and through markets previously dominated by the hardware guys. Apple with music players, TiVo with video recording, even Microsoft with its decade-old Xbox Live service, which continues to embarrass the far weaker offerings from Sony and Nintendo. (And, yes, iOS is embarrassing all three console makers.)'

See also Mat Honan's article at http://www.wired.com/gadgetlab/2012/12/internet-tv-sucks/ : 'Smart TVs are just too complicated. They have terrible user interfaces that differ wildly from device to device. It’s not always clear what content is even available — for example, after more than two years on the market, you still can’t watch Hulu Plus on your Google TV. [...] They give us too many options for apps most people will never use, and they do so at the expense of making it simple to find the shows and movies we want to watch, no matter where they are, be it online or on the air. As NPD puts it in the conclusion to its report, “OEMs and retailers need to focus less on new innovation in this space and more on simplification of the user experience and messaging if they want to drive additional, and new, behaviors on the TV.” Which is a more polite way of saying, clean up your horrible interface, Samsung.'