Enforcing the ADA
A Status Report Update from the Department of Justice
(January-March 1995)
This Status Report Update covers the ADA activities of the
Department of Justice during the first quarter (January - March) of
1995. Copies of the April 4, 1994, Status Report (which summarizes
all activities up to that date) and subsequent quarterly updates
are available through our ADA Telephone Information Line (see page
9).
The Americans with Disabilities Act (ADA) is a comprehensive civil
rights law for people with disabilities. The Department of Justice
enforces the ADA's requirements in three areas -
Title I: Employment practices by units of State and local
government
Title II: Programs, services, and activities of State and local
government
Title III: Public accommodations and commercial facilities
I. Enforcement
Through lawsuits and both formal and informal settlement
agreements, the Department has achieved greater access for
individuals with disabilities in nearly 350 cases. Under general
rules governing lawsuits brought by the Federal Government, the
Department of Justice may not file a lawsuit unless it has first
unsuccessfully attempted to settle the dispute through
negotiations.
A. Litigation
The Department may file lawsuits in Federal court to enforce
the ADA and may obtain court orders including compensatory damages
and back pay to remedy discrimination. Under title III the
Department may also obtain civil penalties of up to $50,000 for the
first violation and $100,000 for any subsequent violation.
1. Decisions
Justice Wins HIV Dental Case -- The Department prevailed in its
challenge to the refusal of a New Orleans dentist to provide
routine dental care to two individuals because of their
HIV-positive status. In granting summary judgment to the
Department in _United States_ v._Morvant_, the U.S. District Court
for the Eastern District of Louisiana held that (1) HIV-positive
status and AIDS are protected disabilities under the ADA; (2) the
*referral* of an individual with HIV or AIDS to another dentist on
the basis of the patient s HIV-positive status alone is
discriminatory; (3) providing routine dental care to persons with
HIV or AIDS does not pose a *direct threat* to the health or safety
of others; and (4) the ADA is constitutional as applied in this
case. The court ordered Dr. Morvant to stop refusing to treat
persons with HIV or AIDS and has scheduled a hearing on the amount
of damages to be awarded to the two individuals.
Court Stops Virginia Bar Mental Health Inquiry -- The U.S. District
Court for the Eastern District of Virginia ordered the Virginia
Board of Bar Examiners to stop asking applicants for the bar
whether they had "within the past five years been treated or
counseled for any mental, emotional, or nervous disorder.
The Department filed several amicus briefs in _Clark_ v. _Virginia
Board of Law Examiners_ challenging the Board s unnecessarily broad
inquiry into past mental health treatment. We argued that broad
questions pertaining to a history of treatment or counseling for
mental, emotional, or nervous conditions that do not focus on
current impairments of an applicant s fitness to practice a given
profession violate title II. Virginia has appealed the order to
the Fourth Circuit.
Appeals Court Orders Attendant Care For Eligible Applicant -- The
United States Court of Appeals for the Third Circuit ruled in
_Helen L._ v. _Didario_ that the failure to provide home care
services can in some cases violate title II. The Pennsylvania
Department of Public Welfare (DPW) had refused to provide home
attendant care services, under an existing program, to an
individual with a mobility impairment who needs such services in
order to live at home with her two children. In order to obtain
the assistance that she needs, she was forced to enter a
DPW-maintained nursing home even though she does not need nursing
care. The State asserted that the attendant care program is
underfunded and that the plaintiff must continue on the waiting
list. Pennsylvania agreed, however, that the most appropriate
setting for the plaintiff is in the attendant care program. The
State also agreed that attendant care for the plaintiff in her home
would cost Pennsylvania $9,300 less per year than nursing home
care. The Department argued in an amicus brief that the title II
regulation, which requires public entities to provide services in
the most integrated setting appropriate to the needs of the
individual with a disability, mandates, in this particular
situation, that the plaintiff be permitted to enter the existing
attendant care program. The Third Circuit agreed that Pennsylvania
had violated title II and ordered the State to admit the plaintiff
to the home care program.
Justice Unveils Disability Rights Section -- On March 1, 1995, a
new Disability Rights Section was created in the Department s Civil
Rights Division to carry out ADA enforcement, technical assistance,
regulatory, and certification activities. The Disability Rights
Section consists of the former Public Access Section plus
additional personnel from the Coordination and Review, and
Employment Litigation Sections.
The reorganization will promote efficient implementation of
the ADA, and changing the name from Public Access to Disability
Rights has great symbolic significance as well.
"The time is long overdue for the public to recognize that
disability rights are civil rights," said Assistant Attorney
General, Deval L. Patrick.
Title I and II activities formerly carried out by Employment
Litigation and Coordination and Review, including title I
litigation and title II investigations, are now handled by the
Disability Rights Section. In addition, the Disability Rights
Section is responsible for meeting the Department s obligations to
coordinate Federal implementation of title II of the ADA and
section 504 of the Rehabilitation Act of 1973.
2. New lawsuits
The Department initiated or intervened in the following
lawsuits.
Title III
_Abbott_ v. _Bragdon_ -- The plaintiff, who is HIV- positive,
claims that dentist has refused to provide her with routine office
dental care because of her HIV status. The Department has moved to
intervene to defend title III against claims by the dentist that
the ADA is unconstitutional. The Department also seeks to
participate as amicus on other issues in the case.
3. Consent decrees
Some litigation is resolved at the time the suit is filed or
afterwards by means of a negotiated consent decree. Consent
decrees are monitored and enforced by the Federal court in which
they are entered.
Title I
_United States_ v. _City of Slidell, Louisiana_ -- The Department
resolved by consent decree a reasonable accommodation suit against
Slidell, Louisiana, brought on behalf of Gregory Smith, an employee
in the city s department of parks and recreation. The lawsuit
alleged that the city failed to reasonably accommodate Mr. Smith s
chronic knee condition, which had resulted from an on-the-job
injury, and that the city discharged him because of his disability
without discussing with him whether he could continue to do the
job. Under the consent decree, Mr. Smith received $2,000 in
compensatory damages and over $21,000 in back pay. He did not seek
reinstatement to his job. The case originated as a charge filed
with the Equal Employment Opportunity Commission that was referred
to the Department of Justice for litigation when conciliation
efforts failed.
Title III
_United States_ v. _VSP Partnership_ -- The Department filed, and
resolved by consent decree, a lawsuit involving accessibility
problems against Villas by the Sea, a hotel and resort in
Lauderdale-by-the-Sea, Florida. Under the terms of the consent
agreement, Villas by the Sea will correct inaccessible alterations
made to the facility after January 26, 1992 (the effective date of
title III s alterations requirements), make necessary path of
travel modifications, provide three accessible guestrooms, and
undertake other barrier removal throughout several facilities to
ensure accessibility.
_United States_ v. _Gibson s Discount Centers, Inc._-- A lawsuit
and consent decree were filed simultaneously to resolve this case
against the operator of 31 discount department stores in eight
Midwest and Rocky Mountain States. The Department investigated
complaints against several Gibson s stores alleging that Gibson s
had failed to remove architectural barriers to access and that it
had made alterations without complying with the ADA s Standards for
Accessible Design. Under the terms of the consent order, Gibson s
will bring every one of its stores into full compliance with the
Standards. Gibson s will provide at least one accessible fitting
room and entrance at each store, as well as accessible parking,
check-out aisles, and restrooms. In addition, Gibson s will pay a
civil penalty of $30,000 to the United States, and will pay
compensatory damages of $15,000 to the complainant.
_United States_ v. _1400 Glenarm Place Co-Tenancy_ -- The
Department filed a lawsuit and consent decree to resolve this case
involving a commercial office building in downtown Denver that made
inaccessible alterations to its facility after January 26, 1992.
Under the consent agreement, the defendants agreed to correct the
inaccessible alterations and also agreed to make substantial path
of travel modifications, including changes to restrooms on three
floors and provision of an accessible entrance to space leased to
a public utility company.
4. Amicus Briefs
The Department files briefs in selected ADA cases in which it is
not a party in order to guide courts in interpreting the ADA.
Title II
_United States and Taylor Home of Charlotte, Inc._ v. _City of
Charlotte, North Carolina_ -- The Department filed a brief arguing
that a nonprofit corporation that provides housing for AIDS
patients has standing to challenge zoning practices under title II
of the ADA and section 504 of the Rehabilitation Act of 1973. The
brief also opposes defendant s argument that title II does not
cover zoning. This suit was brought by the Department of Justice
under the Fair Housing Act to challenge Charlotte s revocation of
a building permit for a group home for AIDS patients. The group
home intervened and raised related claims under the ADA and the
Rehabilitation Act that the defendant has asked the court to
dismiss.
_Wyatt_ v. _Hanan_ -- The Department filed an amicus brief in
support of a challenge to the State of Alabama s program for
providing residential care, treatment, and training for persons
with mental disabilities. Alabama State professionals admit that
many individuals with mental disabilities currently
institutionalized in public facilities are improperly placed there
and should instead be served in appropriate existing
community-based programs throughout the State. The State also
admits that community-based services are generally less costly than
institutional services. The Department asserts that this
unnecessary segregation is a form of discrimination prohibited by
the ADA. In a ruling allowing the case to go to trial, the court
noted that integration is required where it is reasonable for the
public entity and appropriate for the individual with a disability.
Whether the ADA requires any particular individual to be offered a
community-based placement would depend on the facts of the
particular case.
Title III
_Kovacs_ v. _Kawakami_ -- The Department filed an amicus brief in
support of a deaf woman who was refused treatment by a pulmonary
specialist because of the doctor s belief that he could not
communicate with her. The doctor also said that he would not
provide any services in the future unless she brought along a
family member *who could talk.* Trial is scheduled for July.
B. Formal Settlement Agreements
The Department sometimes resolves cases without filing a lawsuit by
means of formal written settlement agreements.
Title II
Marshall County, Mississippi -- A settlement agreement resolved two
complaints involving the discharge of volunteer firefighters for
HIV-related reasons. One complainant alleged that he had been
removed from membership in a county-funded volunteer fire
department after the fire department learned he was HIV-positive.
The other complainant alleged that he had been removed from
membership with county-funded fire departments as a result of his
known association with the first complainant. The County agreed to
reinstate the complainants immediately to regular membership as
volunteer firefighters, with all appropriate equipment and
training, and pay each $1,000 in damages. In addition, the County
agreed to ensure that the volunteer fire departments will not
retaliate or harass these individuals for asserting rights
protected by the ADA, to conduct training for all volunteer
firefighters on universal precautions to prevent the transmission
of HIV during firefighting activities, to issue a nondiscrimination
policy, and to adopt grievance procedures for reviewing claims of
discrimination.
Fort Lauderdale, Florida -- The Department of Justice and the Fort
Lauderdale Police Department reached a settlement agreement to
ensure direct access to 9-1-1 services for persons who are deaf and
hard of hearing. A woman who is deaf had twice tried to summon
police using a telecommunications device for the deaf (TDD) but
failed to receive a response from the police either time. The city
agreed to modify its current practices to ensure that the services
provided to individuals who use TDD s are as effective as those
provided to others. It agreed to install a TDD at each of four
response center consoles and to implement a public education
program to promote the use of 9-1-1 by individuals who use TDD s.
St. Louis, Missouri -- The St. Louis Land Clearance Redevelopment
Authority (LCRA) signed a settlement agreement to resolve a
complaint alleging that the ticket pricing, companion seating, and
parking policies and procedures of the St. Louis Arena
discriminated against individuals with disabilities. Because the
Arena recently closed, the agreement does not require changes at
the Arena. However, it does require the LCRA to maintain
nondiscriminatory policies. Moreover, it provides for the LCRA to
pay over $16,000 in compensatory damages to three complainants.
Alexandria, Louisiana -- The Alexandria Police Department agreed to
adopt and publicize a policy for the provision of appropriate
auxiliary aids, including sign language interpreters, to persons
with hearing impairments when necessary to ensure effective
communication in arrest and other situations.
Mercer County, West Virginia -- The County agreed to develop a
compliance plan to make the services, programs, and activities
conducted in the Mercer County Courthouse accessible to individuals
with mobility impairments.
Title III
Dollar, Inc., Washington, D.C. -- Dollar, Inc., one of the largest
car rental establishments in the country, agreed to modify its
rental policies to permit people with disabilities to rent cars
when accompanied by licensed drivers. Prior to the agreement,
Dollar required the licensed driver to be the financially
responsible party. This policy made it impossible for people with
disabilities who cannot drive (for example, people with visual
impairments) to rent cars, even when they had a licensed driver
accompanying them. Under the agreement, an individual with a
disability who is the financially responsible party may rent a car
using his or her own credit card, while a driver accompanying the
individual presents his or her own driver s license. All Dollar
licensees renewing existing contracts or entering into new
contracts subsequent to the agreement will be required to adopt the
new policy.
Lone Star Steakhouse and Saloons, Wichita, Kansas -- Lone Star
Steakhouse and Saloons, a nationwide restaurant chain operating 105
restaurants in 29 States, agreed to bring 97 new or altered
facilities into full compliance with the ADA within 45 days, and
comply with the ADA in the alteration and new construction of its
restaurants in the future. This settlement was the first resulting
from a compliance review, a process by which the Department, in the
absence of a complaint, reviews architectural plans for new
construction and alterations to assess compliance. Initial review
of architectural plans revealed violations of the ADA, and site
visits confirmed Lone Star s failure to provide accessible routes
from parking areas, and other accessible features including
seating, restrooms, and parking. Under the terms of the
settlement, Lone Star is contributing $25,000 to four disability
advocacy groups, in amounts of $6,250 each.
Drs. David, Schulman, and Weinstein, East Hartford, Connecticut --
The Department settled a complaint against a dental practice in
East Hartford, Connecticut, alleging that the dentists refused to
treat an individual because he had AIDS. Under the agreement, the
dentists paid $20,000 in compensatory damages to the estate of the
complainant, and $9,000 in civil penalties. They also agreed to
implement and publicize a policy of nondiscrimination on the basis
of HIV and AIDS.
C. Other settlements
The Department resolves numerous cases without litigation or
a formal settlement agreement. In some instances, the public
accommodation, commercial facility, or State or local government
promptly agrees to take the necessary actions to achieve
compliance. In others, extensive negotiations are required.
Following are some examples of what has been accomplished through
informal settlements.
Title II
Access to facilities
A Pennsylvania county is removing physical barriers in its county
courthouse and other county buildings and has agreed to relocate a
courtroom and a public restroom in order to provide interim access
until construction is completed.
A midwestern State department of corrections agreed to transfer its
reception and classification centers for inmates who use
wheelchairs from three inaccessible correctional centers to two
accessible prisons, and provide accessible vans to transport
inmates who use wheelchairs.
A Pennsylvania township is rebuilding the entrance to the township
municipal building and constructing an accessible restroom. In the
interim, the township constructed a wooden ramp to provide access
to the building.
Policies and procedures
A southern State board of bar examiners agreed to provide an
additional day of testing for an applicant with impaired vision to
complete the bar exam.
Effective communication
A Florida county agreed to make improvements in its 9-1-1
operational policies and procedures, equipment, and training in
order to ensure the effective handling of TDD calls.
Title III
Access to facilities
The outlet of a national chain discount department store in a small
Pennsylvania town constructed a new bathroom, including an entrance
door with a minimum 32" opening, accessible stalls, toilets,
accompanying grab bars, and insulated water pipes under all sink
fixtures. It also converted an existing fitting room to an
accessible fitting room with grab bars, a bench, and a mirror.
A Baltimore shopping center installed accessible parking spaces and
curb cuts to provide accessibility from the parking lot to the
center s shops.
A New Mexico shopping mall created 38 accessible parking spaces,
including 13 van accessible spaces; removed hazards for persons
with visual impairments; remodeled the men s and women s restrooms
to include accessible fixtures, including grab bars, flashing alarm
lights, and permanent signage with Braille and raised characters;
installed signs indicating accessible parking; and provided new
public telephones, including one TDD.
A Rhode Island restaurant agreed to make its entrance and restrooms
accessible as part of a major renovation.
A historic hotel in Colorado agreed to make its secondary entrance
accessible by regrading the adjacent sidewalk (historical
preservation authorities argued that making the hotel s main
entrance accessible would destroy the hotel s historic
significance), arranging for bell assistance at the secondary
entrance when necessary, and installing an accessible unisex
restroom in the hotel lobby.
A Florida deli installed accessible parking spaces, corrected a
curb ramp, and lowered internal service counters to an accessible
height.
A Gulf Coast mall agreed to install accessible restrooms,
reconfigure the accessible parking to be on the shortest accessible
route to accessible entrances, and install a ramp at the mall s
only covered entrance.
An Atlanta family restaurant agreed to install a ramp in the
internal hallway to the dining area.
A Connecticut YMCA agreed to install a key-operated flashing strobe
light and a communication system as a means of alerting staff to
the presence of a person at a locked entrance; guarantee access to
persons with mobility impairments at all times during the YMCA s
operating hours; move a weight room that was located on the lower
floor to an accessible floor; install a permanent shower bench in
the boy s locker room; provide a hydraulic pool lift to facilitate
the use of the swimming pool by disabled persons; restripe the
accessible parking spaces in the parking lot in accordance with the
ADA Standards for Accessible Design; and provide an accessible,
unisex restroom.
A Columbus, Ohio, hotel agreed to add a wheelchair lift to the
second story; convert additional guest rooms to be accessible to
persons with disabilities (including rooms with roll-in showers);
designate accessible parking spaces, including spaces that are
van-accessible; remove barriers to the front entrance; provide
visual alarms; replace existing signs with signs with high contrast
characters accompanied by Braille lettering; and renovate the
existing women s and men s public toilet rooms on the main level to
be more accessible.
Effective Communication
A Maryland doctor agreed to provide a sign language interpreter for
a patient and her husband, both of whom are deaf, during office
visits.
II. Certification of State and Local Building Codes
The ADA authorizes the Department of Justice to certify State or
local laws or building codes that meet or exceed the ADA s
accessibility requirements. This is a voluntary program in which
States and localities can choose to participate. In a jurisdiction
whose law or code has been certified, when a new public
accommodation or other commercial facility is built or an existing
facility is altered or expanded, compliance with the local
regulations will give the building owner and other responsible
parties rebuttable evidence of compliance with the ADA, if the
building s accessibility is later challenged under the ADA.
Certification thus allows local building officials to play a role
in ensuring that buildings are constructed to be accessible. It
also allows accessibility to be assessed early in the construction
process as part of the State or local building permit and
inspection processes. Finally, by promoting the incorporation of
ADA-equivalent accessibility requirements into local codes,
certification makes those requirements more familiar and readily
available to local architects and builders, and eliminates possible
conflicts with Federal law.
Justice Certifies Washington Code On March 29, 1995, the
Department certified that the Washington State Regulations for
Barrier Free Design meet or exceed the new construction and
alterations requirements of the Americans with Disabilities Act.
This is the Department s first certification of the equivalency of
a State code.
The Washington State request for certification was the first
received by the Department. The Department provided extensive
technical assistance to the Washington Building Code Council to
assist in the development of a fully equivalent code.
The Department first issued a preliminary determination of
equivalency and then requested input from the public through
written comments and two public hearings. Those comments supported
the Department s determination.
III. Technical Assistance
The ADA requires the Department of Justice to provide technical
assistance to entities and individuals with rights and
responsibilities under the ADA. The Department encourages
voluntary compliance by providing education and technical
assistance to business, industry, government, and members of the
general public through a variety of means. Our activities include
providing direct technical assistance and guidance to the public
through our ADA Information Line and other activities, developing
and reviewing technical assistance materials, disseminating
technical assistance materials to the public and undertaking
outreach initiatives, operating an ADA technical assistance grant
program, and coordinating ADA technical assistance government-wide.
ADA Information Line
The Department of Justice now provides toll-free 800 service for
both voice and TDD callers who have questions about complying with
title II and title III of the ADA, including the Standards for
Accessible Design. Under its expanded hours of operations,
operators may be reached from 10:00 a.m. to 6:00 p.m. (EDT), Monday
through Friday (Thursdays, 1:00 p.m. to 6:00 p.m.). The system has
been upgraded to accommodate a larger number of callers
simultaneously and to provide Spanish language service. Callers
may hear recorded information and order materials at any time day
or night. ADA Information Line numbers are:
Nationwide 1-800-514-0301 (voice) 1-800-514-0383 (TDD)
Publications
Copies of the Department of Justice's regulations for titles II and
III of the ADA, the ADA Questions and Answers booklet, the ADA
Handbook (limited quantities available), and information about the
Department s technical assistance grant program can be obtained by
calling the Department s toll-free ADA Information Line at the
number listed above or writing to the address listed below. These
materials are available in standard print, large print, Braille,
audiotape, and computer disk.
U.S. Department of Justice
Civil Rights Division
Disability Rights Section
Post Office Box 66738
Washington, D.C. 20035-6738
ADA Documents are On-line -- The Department of Justice operates an
electronic bulletin board system (BBS) that contains its ADA
regulations and technical assistance materials as well as some
materials from other Federal agencies. These can be downloaded by
computer modem by dialing 202-514-6193. The BBS can also be
accessed through the Internet. The access codes are telnet
fedworld.gov Gateway D, choice 1 #9.
The Department also has placed a variety of its ADA materials
directly on the Internet, including press releases on ADA cases and
ADA regulations and technical assistance materials. These materials
can be accessed with gopher client software (gopher.usdoj.gov),
through other gopher servers (choose 9 for North America, 5 for
USA, 1 for All, and look for DOJ, which currently is option 377),
with World Wide Web software (http://www.usdoj.gov), or through the
White House WWW server (http://www.whitehouse.gov). The
Department s press releases are located under the Office of Public
Affairs. Other ADA materials are located under Litigating
Organizations, Civil Rights Division.
Copies of the Department of Justice s Technical Assistance Manuals
for titles II and III and yearly updates can be obtained by
subscription from the Government Printing Office. The subscription
fee for the Title II Manual, which includes annual supplements
through 1996, is $24. The subscription fee for the Title III Manual
with supplements through 1996 is $25. Call the ADA Information Line
to obtain an order form.
Copies of legal documents and settlement agreements mentioned in
this publication can be obtained by writing to:
Freedom of Information/Privacy ct Branch
Administrative Management Section
Civil Rights Division
U.S. Department of Justice
P.O. Box 65310
Washington, D.C. 20035-5310
Town Meetings to Examine ADA Technical Assistance -- As part of
President Clinton s National Performance Review, the Department of
Justice and the Equal Employment Opportunity Commission will
conduct open *Grassroots Partnership Meetings* on the ADA in three
communities in early May. These meetings will focus on how ADA
technical assistance efforts can be improved to maximize voluntary
compliance with the law. The meetings are sponsored by a coalition
of local business, government, and disability organizations and
will be held in Houston, Texas; Pittsburgh, Pennsylvania; and Sioux
Falls, South Dakota.
IV. Other Sources of ADA Information
The Equal Employment Opportunity Commission offers technical
assistance to the public concerning title I of the ADA.
For ordering documents
1-800-669-3362 (voice) 1-800-800-3302 (TDD)
For questions
1-800-669-4000 (voice) 1-800-669-6820 (TDD)
The U.S. Department of Transportation offers technical assistance
to the public concerning the public transportation provisions of
title II and title III of the ADA.
ADA documents and general questions
202-366-1656 (voice) 202-366-4567 (TDD)
ADA legal questions
202-366-1936 (voice) 202-366-0748 (TDD)
Complaints and enforcement
202-366-2285 (voice) 202-366-0153 (TDD)
Project ACTION
202-347-3066 (voice) 202-347-7385 (TDD)
The Federal Communications Commission offers technical assistance
to the public concerning title IV of the ADA.
ADA documents and general questions
202-418-0190 (voice) 202-418-2555 (TDD)
ADA legal questions
202-634-1798 (voice) 202-418-0484 (TDD)
Complaints and enforcement
202-632-7553 (voice) 202-418-0485 (TDD)
The U.S. Architectural and Transportation Barriers Compliance
Board, or Access Board, offers technical assistance to the public
on the ADA Accessibility Guidelines.
ADA documents and questions
1-800-872-2253 (voice) 1-800-993-2822 (TDD)
202-272-5434 (voice) 202-272-5449 (TDD)
The National Institute on Disability and Rehabilitation
Research (NIDRR) of the U.S. Department of Education has funded
centers in ten regions of the country to provide technical
assistance to the public concerning title I, title II, and title
III of the ADA.
ADA technical assistance nationwide
1-800-949-4232 (voice & TDD)
The Job Accommodation Network (JAN) is a free telephone
consulting service funded by the President's Committee on
Employment of People with Disabilities. It provides information
and advice to employers and people with disabilities on reasonable
accommodation in the workplace.
Accommodation in the workplace
1-800-526-7234 (voice & TDD)
V. How to File Complaints
Title I
Complaints about violations of title I (employment) by units
of State and local government or by private employers should be
filed with the Equal Employment Opportunity Commission. Call
1-800-669-4000 (voice) or 1-800-669-6820 (TDD) for the field office
in your area.
Titles II and III
Complaints about violations of title II by units of State and
local government or violations of title III by public
accommodations and commercial facilities should be filed with -
U.S. Department of Justice
Civil Rights Division
Disability Rights Section
Post Office Box 66738
Washington, D.C. 20035-6738