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With the increase in demand for working from home comes headaches for the data protection officer. A recent case highlights the need for comprehensive policies to be in place for home working, and not just covering the worker themselves but their immediate supervisor. In the case mentioned, the inquiry into the matter found the company, … READ MORE »

We've covered what to do with negative testimonials, but for best results you need to use the positive ones to their best effect. This doesn't mean peppering them throughout your email marketing campaign but accurately targeting them. By all means have a collection of them on one page on your website to reassure those who … READ MORE »

Positive reviews are such a bonus that it is tempting to put them everywhere there is a gap in your marketing email or website. This wastes them. They will soon become background noise, to be ignored by all. It is possible to ensure that every reader notices at least one, and if you work it … READ MORE »

Reviews are used by customers to help decide whether to buy a product, especially with email marketing and other online purchases. Negative reviews can put them off and it is both useful and cost effective to have a pre-planned response to online reviews. One of the main advantages is a short decision making process meaning … READ MORE »

Reviews are used by everyone, including those on your email marketing lists, to assess if a product is worth buying. In order to ensure customers are not put off you need to have a process to manage negative reviews. Ensure the reviews are read critically by someone aware of your policy. That means the good, … READ MORE »

There is something exciting about opening one of the free email marketing templates and being able to modify it to your heart’s content. Who doesn’t enjoy the buzz from authority and creativity? After all, they are designed to be altered. But take care in your rampage. You should have a plan. One endless source of … READ MORE »

I no longer have annual updates of my websites. Or should I say 15 monthly updates? I learned from email marketing that for best results, modifications should be evidence led and continuous. One major, if unexpected, benefit to this is that, taken over three or four years, the new system is considerably cheaper. Not only … READ MORE »

You have all seen them; you have all read them. More importantly you have also trusted them. Yet customer reviews are the most underused asset we have available to us. They will be found on websites, pushed away into a corner or even on a separate page, ignored by everyone. This is a tremendous waste … READ MORE »

Privacy by design is an approach to projects that promotes privacy and data protection compliance from the start. Unfortunately, these issues are often bolted on as an after-thought or ignored altogether. Although this approach is not a requirement of the Data Protection Act, it will help organisations comply with their obligations under the legislation. The … READ MORE »

If you retain email marketing lists the General Data Protection Regulations will have a substantial impact on the way you do business. Whilst the two years until implementation is comforting, what must be accepted is that planning needs to start now. One of the key tools in this process is Privacy by Design. I’m unable … READ MORE »