Evolving Challenges and Competition for Small Business Banking posted 12/07/2018

New challengers entering the financial services market increasingly present a threat to the relationship commercial banks have with small businesses. More importantly, these new challengers are more sophisticated than the early disruptors of the past. "Challengers" are vested in being digital, transparent and nimble. As more of these new entrants develop financial products and services for business customers, status quo strategies will no longer suffice for commercial banks.

Please access the December 7th, 2018 podcast from Barlow Research and Oliver Wyman on the transformation of supply (provider offerings) and demand (customer expectations) for business banking services. To add a unique perspective, this podcast features financial services regulatory expert, Karen L. Grandstrand who shares how regulators are approaching challenger banks and other competitors to traditional commercial banks. These topics are covered:

How the competitive landscape is changing as new service models are increasingly targeted to small businesses

Small business customer perceptions of and likelihood to use new service models

How the evolving regulatory landscape could impact the nature of competition in banking

The presentation is designed for anyone involved in digital business banking, customer experience, transformation, small or middle market banking line of business, merchant services, lending, deposits, marketing, market research or strategy.

Available Now!Competitive Intelligence Initiative from Barlow's CX Lab!Testing the actual small business applicant experience of multi-owner firms applying for a term loan online at Bank of America, PNC, Regions, Wells Fargo, and OnDeck.