Social Media. Text Messages. Emails. It’s never been easier to communicate. And it’s never been more potentially hazardous. Through dramatic vignettes, explore some of the things that can go wrong and learn practical ideas for avoiding these pitfalls.

Having the exact words handy in a tense situation can make all the difference. Often, it is WHAT you say, as well as HOW you say it. This valuable training equips your staff with a step-by-step process of turning frustrations or complaints into understanding and solutions.

With workers from four generations now active in the workforce, the potential for misunderstanding, frustration and conflict puts increasing pressure on productivity. To turn that challenge into a competitive advantage.

This orientation program describes what sexual harassment is, how it is damaging to the person being harassed, the harasser, the workgroup and the organization, and what an employees rights and responsibilities are in this area.

Sexual harassment at work is more than a legal issue. It is fundamentally a behavioral problem. PATTERNS takes on the behavioral challenge, arming employees and managers with the information they need.

What distinguishes You Can STOP Harassment is its positive message. The programs in this series are not about pointing fingers and assigning blame. We all share responsibility for stopping workplace harassment.

Insights to Better Mentoring is an educational video that presents 4 successful mentors and their mentees in a revealing and insightful exposé of what works best in these complex but essential relationships.

A High Price to Pay is a two part series that provides employees and management with a clear understanding of what legally constitutes sexual harassment; what to do if sexual harassment occurs; as well as the severe consequences.

How do you make better ethical decisions at work? Just because a particular choice is legal does not make it right. Compliance is Just the Beginning introduces a three-step process for handling tough ethical decisions.

Real Customer Service Situations for DiscussionThere’s no tougher business situation than dealing with an angry customer. Now, you can equip employees to handle those calls and confrontations without getting rattled.