Rafael Pennese

Pawel

Apologies for delayed reply. Can you please tell me if what you've sent is exactly how MoneyWiz saved it or did Freshdesk compress this further?

The file size I see is 61,4 kilobytes. Is this what you see in Dropbox?

R

Rafael Pennese

said
10 months ago

Hi Pawel.

I used the camera to take the picture, with my phone's default picture resolution I guess (16 M pixels). I don't know what Freshdesk is...The file in my Dropbox is 61.4 kb indeed, but I assume for this size the quality could be much better with the right compression.

Looking forward to finding a solution

R.

Pawel

said
10 months ago

Hello Rafael,

I'm currently discussing this with our team to obtain more information on the issue.

R

Randy

said
5 months ago

I am also having this issue. Has there been any new developments?

Thanks

Pawel

said
5 months ago

Hello,

The original issue has been since fixed. If you are experiencing a similar problem, please contact us at hello@moneywizapp.com with more information. Thank you!