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TSA Cares

Just a few weeks after we published our last update on flying with diabetes, the Transport Security Administration (TSA) made a big announcement in response to all the hullaballoo about its agents mistakenly subjecting travelers with health conditions to invasive searches and disregarding their special needs: it launched a program called TSA Cares, "a toll-free helpline for travelers with disabilities and medical needs."
So what can a helpline really do?
According to the announcement and…