The Royal Alexandra Hospital is situated in Paisley and serves a population of around 200,000 from a mix of urban and rural areas.

The hospital provides a range of services including inpatient beds, general medical and surgical services, trauma and emergency surgery centre, HDU, medicine for the elderly, maternity hospital including a Community Maternity Unit, Panda Children's Centre and Accident & Emergency.

Be Ready For Baby! We have a selection of videos showing you around the RAH Maternity Unit. The videos are in sections showing each of the various locations within the unit that you will see when you come in to have your baby; from the entrance to the post natal ward. You can access the videos in multiple languages at: www.yoube.com/nhsggc

Services

Services

This is an Emergency Department. We prioritise people who have a serious injury or accident or who have a sudden serious illness or medical condition. It may be more appropriate and you may be seen more quickly by your GP or another health care professional rather than waiting for treatment here.

You can attend your local Minor Injury Unit (MIU) to get urgent care for a minor injury including sprains, burns and simple fractures. MIUs are run by highly experienced Emergency Nurse Practitioners who will assess and either treat a minor injury or, if they find a more serious problem, arrange for you to be transferred elsewhere.

Children with serious illnesses and injuries who are less than one year of age should be taken to the Royal Hospital for Sick Children, Yorkhill, Glasgow. Children from one year on should either go to your local A&E department or to the Royal Hospital for Sick Children.

You can find out more about which conditions may be seen and treated more quickly elsewhere from our Know who to turn to pages.

The dental centre provides a comprehensive range of oral health services under one roof.

These include access to dentists for people unable to attend a general dental practitioner, such as infirm older people, patients with long-term illnesses or special needs. The centre also accommodates specialist NHS dental services which means that 3000 patients no longer have to travel to Glasgow Dental Hospital for treatment.

All surgeries in the dental centre are designed and equipped to deliver all forms of dental treatment, from Oral Surgery to Orthodontics. 2 surgeries have been designed for special care patients that have additional requirements: surgery 11 for younger patients, and surgery 16 for sedation/adult special care. Both surgeries have the necessary equipment to allow patients to be treated under conscious sedation, if necessary.

Having all dental disciplines within one centre benefits patients and staff, as dentists can consult with each other easily, in person, ensuring that patients receive the best care available without having to be referred elsewhere.

Dental student outreach training, under the supervision of qualified dentists, takes place at the centre for students from the University of Glasgow Dental Hospital & School. The Centre holds eight student training chairs. All treatment at the clinic is carried out by Final Year Dental Students from the University of Glasgow Dental Hospital and School and is carefully supervised by a fully qualified dentist who has overall responsibility for dental care.

Please check our website www.sandyford.org for information about our opening times and services offered in our local hubs and satellites. Telephone 0141 211 8130 for all clinics

From Monday 8 June 2015 anyone needing sexual health services can ring for an appointment to a one stop telephone number – 0141 211 8130 - between 8.30 am and 4.30 pm Monday - Friday.

Outside these times please call NHS 24 on 111 for urgent care.

Everyone who calls will speak to a qualified sexual health nurse who will ascertain what service is required. Anyone requiring urgent care will be seen the same day or next day and patients with non-urgent conditions will be booked an appointment in a scheduled service.

You may continue to walk in without an appointment and will still be able to speak to an experienced sexual health nurse and offered an appointment with the appropriate service. However, we urge everyone who can to use the telephone number.

Young People’s dedicated clinic times in the afternoon - young people under 17 years of age can still drop in without an appointment

When your GP surgery is closed, and you’re too ill to wait until it re-opens, you should contact the GP Out-of-Hours Service by calling NHS 24 on 111. When you call NHS24, you will be put through to a health professional who will ask you about your symptoms and arrange for you to see a GP if necessary. The out-of-hours GP may either call out to see you or you may be asked to attend the primary care emergency centre where the out-of-hours GPs service is based. Please do not attend a primary care emergency centre without calling NHS 24 first.

The NHS Greater Glasgow and Clyde out-of-hours service provides GP services to all practices in Glasgow and Clyde out-of-hours (when your doctor's surgery is closed)

Please do not attend the out-of-hours service without calling NHS 24 first on 111

The Healthcare Chaplains for The Royal Alexandra Hospital can be contacted on 0141 314 9561 or 0141 314 7365

The Hospital Chapel is located off the long glass corridor and is open day and night for patients, relatives and staff as a place of peace, quiet and prayer. There is a book provided for written prayers and reflections and a range of religious resources available including prayer mats. There is also a quiet room adjacent to the chapel.

The Chaplains’ offices are opposite the chapel.

The Chaplaincy Service delivers spiritual and religious care to all people. Spiritual care addresses the fundamental human need to have a sense of peace, security and hope particularly in the context of injury, illness or loss. Healthcare Chaplains do this by being attentive to the patient’s story, looking for sources of strength and resilience, valuing the person and what is most important to them. Religious care can be a crucial aspect of this. Healthcare Chaplains work with other NHS staff to ensure that these needs are met and, where appropriate, in partnership with local faith and belief groups.

We regard Spiritual Care as an intrinsic part of the holistic care provided to patients, and to those who care for them. To this end our Chaplaincy Service provides or facilitates spiritual and religious care for patients, clients, carers and staff.

What do chaplains do?

Chaplains take time to listen, non-judgementally and with compassion

respect and support everyone’s faith or doubts, beliefs or non-belief

are interested in each person’s story

provide rituals or ceremonies at significant times which help people to deal with change and loss

support and train NHS staff and others in understanding spiritual care and related matters