Our client executives are accountable for everything from achievements and advances to struggles and setbacks. We support leaders as they address opportunities in finance, HR, IT, marketing, operations, and sales by bringing fresh thinking mixed with experience that can open the door to new success.

We bring smart strategies and hands-on execution to industries facing tough business challenges. Leaders rely on us to resolve issues and explore emerging opportunities with imaginative solutions. Our unique blend of experienced know-how and original thinking delivers great results.

We’re always thinking. From what today’s opportunities mean for tomorrow’s businesses to how we can help clients create a stronger future. Browse our collection of insights and join the conversation. We'd love to hear what you’re thinking.

Working at North Highland is unlike working anywhere else. Relationships matter to us; not only with our Global Fortune 500 clients but among each other. We are collaborative, highly engaged and most importantly we care about our work. And, because we are owners of the firm, we do the right things for our clients and for one another.

Generating Results That Resonate

We bring smart strategies and hands-on execution to industries facing tough business challenges. Industry leaders rely on us to resolve issues and explore emerging opportunities with imaginative solutions. Our unique blend of experienced know-how and original thinking delivers great results.

loading...

Video

Understanding the Codes that Matter and its Effect on the Enterprise

You'll learn to identify and prioritize:Diagnosis Related Groups that matter; ICD-10 codes that matter; Service lines that matter; Physicians and clinicians who matter

Meaningful physician engagement is the result of a strategic effort in which the healthcare organization and physicians collaborate to develop a shared vision and goals that lead to better clinical outcomes at lower costs.

Successful organizations view Computerized Maintenance Management System (CMMS) as a means to transform their reliability and maintenance function as well as help engineer the future direction of the company.

Physician Engagement is easy to say but hard to do. A good physician engagement strategy is the foundation for ongoing change that lead to better outcomes, better patient-centered care and reduced costs to sustain the organization long-term. Learn more from Ricardo Martinez, M.D., FACEP.

For most of the last 20 years, the banking industry (banks and credit unions) has been building new branches furiously, while during much of the same timeframe, experts have been using terms such as over-branched, branch market saturation, and obsolete to predict the demise of bank branches. We could add the emerging channel of mobile banking (smart phone and tablets); more capable ATMs; and increased competition from non-banks like Ally Bank, Capital One 360 (formerly ING), Discover Bank, and USAA Bank, as all put pressure onto the bank branch as we know it. While circa-1996 predictions of branch closings wouldn’t seem out of place in today’s industry headlines, bank branches continue to be key to most bank strategies.

To mature their multichannel customer communication capabilities pharmaceutical and life sciences organizations should examine the success by the banking industry. Banking has rapidly advanced their sophistication and ability to listen and understand and act on customer needs while increasing their agility to redirect resources based on customer behaviors, and drive cost-to-serve to new lows.

Today's retailers are struggling for a way forward amid changing consumer expectations and technology advances. In this paper, our North Highland consultants explore issues and opportunities that surface repeatedly, revealing insights to help businesses respond profitably and take full advantage of the retail revolution.

North Highland is a global consulting firm with a twist. We bring big ideas and challenge the norm. We work with our clients, not at them. We deliver value in a way that others cannot, through our seamlessly integrated offerings. And, we have fun doing it. We hope you are interested in learning more.