Privacy Policy

Privacy Statement
At Emelux, we respect and protect the privacy of our customers and those who use our website. The following Privacy Statement provides details about how your personal information is collected and used. This privacy statement applies to this website, the products and services that are located in it, but not limited to the emelux.co.uk domain.

If you have questions or concerns regarding this privacy statement, you should first contact Emelux as described below. Emelux complies with the data protection act and the Privacy and electronic communications (EC Directive) regulations 2003.

Information Collection and Use by Emelux
Emelux is the sole owner of information collected on this site. We will not sell, share, or rent this information to others in ways different from what is disclosed in this statement. Emelux collects information from our users at several different points on our website.

Our website offers several opportunities for visitors to register for promotional and informational mailings, online webinars and resources, and for assistance in evaluating our products and services. These registration forms enable users to opt-in to Emelux’s mailing lists and require users to give contact information (such as name and email address). We use this contact information to send information about our company and our products and services. Notice is given at the point of collection to enable users to choose whether or not they consent to the usage terms. Those who have signed up and subsequently wish to withdraw their participation may opt-out of receiving future mailings at any time (see the choice/opt-out section below).

We also keep track of activity on our website via log files stored on our web servers. We collect information such as IP address, browser type and version, and pages you view. We also keep track of how you got to our site and any links you click on to leave our site. We use our logs of your website activity to assist us in offering you a personalised Web experience, to assist you with technical support, to diagnose problems with our server, to administer our website and to tailor our product and service offerings to you.

Access to Personal Information
Emelux will afford you a reasonable opportunity to review the personal information in your file, if you so request by email to sales@emelux.co.uk.

If Emelux is not able to provide access to some aspect of a customer’s personal information, it will provide reasons for denying access such as; that by doing so would likely reveal personal information about a third party, or that it is confidential commercial information or attorney-client privileged communications, or that the information relates to a breach of an agreement or a contravention of law, or that its disclosure could reasonably be expected to threaten the life or security of another individual.

Customers have the right to request that inaccurate or incomplete information be amended as appropriate, by contacting Emelux as described above. Emelux will promptly correct such personal information.

Information Collection and Use
You may be asked to provide certain personal information in connection with the use of our products and services, such as when you respond to a survey or register for an event. If you choose to provide personal information, you should review our privacy policy. Emelux is not responsible for the privacy practices of our customers.

Security and Privacy
We take every precaution to protect the confidentiality and security of your personal information by using industry-recognised security safeguards such as firewalls, coupled with carefully developed security procedures to protect your information from loss, misuse or unauthorised alteration.

Emelux takes care to reinforce the importance of our website visitors’ security and privacy among our employees. Our employees are trained and required to safeguard your information and, using physical, electronic and procedural safeguards, we restrict access to personal information to those employees and agents for business purposes only. Additionally, we use internal and external resources to review the adequacy of our security procedures.

We will never share, sell, or rent your personal information with third parties for their promotional use. Occasionally, we enter into contracts with third parties so that they can assist us in servicing you (for example, providing customer service). The contracts prohibit them from using any of your personal information for their own purposes, and they are required to maintain the confidentiality of the information we provide to them. We may also disclose certain information to partners who introduced you to Emelux’s services. Lastly, we may disclose or report personal information in limited circumstances where we believe in good faith that disclosure is required under the law. For example, we may be required to disclose personal information to cooperate with regulators or law enforcement authorities, to comply with a legal process such as court order, summons, search warrant, or law enforcement request.

Storage of Financial Details
We do not store credit card details nor do we share customer details with any 3rd parties.

Choice/Opt-out
Emelux’s Anti-Spam Policy tolerates only permission-based email. Users always have the opportunity to opt-out or change preferences via a link in the footer of all non-transactional email messages. These options are made available when you sign-up for our email lists and in email messages delivered from our company.

In addition, anyone receiving emails from Emelux on behalf of our customers always has the opportunity to opt-out of email messages via the opt-out link included in the link in the footer of the message. If you believe that you have received an unsolicited commercial email from Emelux on behalf of any of our customers, you may report it to us at sales@emelux.co.uk.

Notification of Changes
If we decide to change our privacy policy in any material way, we will post those changes on this website so our users are always aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it.

We reserve the right to modify this privacy statement at any time, so please review it frequently. If we make material changes to this policy, we will notify you here.