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I have a Windows 7 desktop, (Norton 360 Premier; IE8) that started having redirect problems a few weeks ago. The first was Hapilli-redirect. TDSSkiller found that (I think--- It returned with a question on Abode's FlexNet License. I repaired that with an Adobe tool, and the Hapilli redirect stopped.) However, this click.get-answers-fast.com redirect started soon thereafter. TDSSkiller has not located this one. Bitdefender and Malwarebytes also didn't find it. Note that I use IE (and yes, I actually do like it.) Microsoft did auto-update it to IE9, but I removed that update and downgraded to IE8.

The redirect does not happen all the time.
Sometimes it redirects to click.get-answers-fast.com;
sometimes it redirects to click.get-answers-fast.com and then immeditely to another site;
sometimes it redirects to click.get-answers-fast.com and then takes me to the site I requested. (this worries me the most- could this lead to keystoke recording, etc?).
sometimes it redirects me to another site entirely and I don't see it 'pass through' click.get-answers-fast.com.

Usually the site it takes me to is 8.26.70.272 or 8.26.70.252. I have tried to enter these address into my Norton firewall to block (as I have done with advertisers such as doubleclick) but Norton returns that these address are not valid.

Any and all help is appreciated. The DDS file is below. The attach file stated not to post unless directed.

My name is Gringo and I'll be glad to help you with your computer problems.

I have put together somethings for you to keep in mind while I am helping you to make things go easier and faster for both of us

Please do not run any tools unless instructed to do so.

We ask you to run different tools in a specific order to ensure the malware is completely removed from your machine, and running any additional tools may detect false positives, interfere with our tools, or cause unforeseen damage or system instability.

Please do not attach logs or use code boxes, just copy and paste the text.

Due to the high volume of logs we receive it helps to receive everything in the same format, and code boxes make the logs very difficult to read. Also, attachments require us to download and open the reports when it is easier to just read the reports in your post.

Please read every post completely before doing anything.

Pay special attention to the NOTE: lines, these entries identify an individual issue or important step in the cleanup process.

Please provide feedback about your experience as we go.

A short statement describing how the computer is working helps us understand where to go next, for example: I am still getting redirected, the computer is running normally, etc. Please do not describe the computer as "the same", this requires the extra step of looking back at your previous post.

NOTE: At the top of your post, click on the Watch Topic Button, select Immediate Notification, and click on Proceed. This will send you an e-mail as soon as I reply to your topic, allowing us to resolve the issue faster.

NOTE: Backup any files that cannot be replaced. Removing malware can be unpredictable and this step can save a lot of hartaches if things don't go as planed. You can put them on a CD/DVD, external drive or a pen drive, anywhere except on the computer.

NOTE: It is good practice to copy and paste the instructions into notepad and print them in case it is necessary for you to go offline during the cleanup process. To open notepad, navigate to Start Menu > All Programs > Accessories > Notepad. Please remember to copy the entire post so you do not miss any instructions.

Double click SecurityCheck.exe and follow the onscreen instructions inside of the black box.

A Notepad document should open automatically called checkup.txt; please post the contents of that document.

Run Combofix:

You may be asked to install or update the Recovery Console(Win XP Only) if this happens please allow it to do so (you will need to be connected to the internet for this)

Before you run Combofix I will need you to turn off any security software you have running, If you do not know how to do this you can find out >here< or >here<

Combofix may need to reboot your computer more than once to do its job this is normal.

You can download Combofix from one of these links.Link 1Link 2Link 31. Close any open browsers or any other programs that are open.2. Close/disable all anti virus and anti malware programs so they do not interfere with the running of ComboFix.

Double click on combofix.exe & follow the prompts.When finished, it will produce a report for you.

Note 1: Do not mouseclick combofix's window while it's running. That may cause it to stall

Note 2: If you recieve an error "Illegal operation attempted on a registery key that has been marked for deletion." Please restart the computer

"information and logs"

In your next post I need the following

Log from Combofix

let me know of any problems you may have had

How is the computer doing now?

Gringo

I Close My Topics If You Have Not Replied In 5 Days If You Will Be Longer Please Let Me Know

If I Have Not Replied To One Of My Topics In 48 Hrs Please Bump The Topic

Please Only Copy And Paste Reports Into Topic - Do Not Attach

My help is free, however, if you wish to make a small donation to show your appreciation or to help me continue the fight against Malware, then click here --><-- Don't worry every little bit helps.

Thanks Gringo. Security Check has been run on my desktop. ComboFix is running now. (I am logging in from my Windows XP laptop).

It's completed stage_4 and has been running stage 5 for a while now. Quick question for you- does Combofix require Internet access? As requested, I turned off the firewall, antivirus, antispyware, etc. I set each to be off permanatley, and will turn on when told. However, with my computer lying open like this, I disconneced my ethernet cable. (Maybe a mistake, but I just simply didn't think I needed to be connected once I downloaded the software and turned everything off.) Did I mess anything up? Should I reattached?

Gringo,The runs have completed. (I returned to my computer to find it asking for my login so I assume it restarted.)

However, when I tried to open Internet Explorer, or any other program, I get a popup that says "C:\Program Files (x86)\[PROGRAM FOLDER]\[PROGRAM.EXE] Illegal operation attempted on a registry key that has been marked for deletion." Hitting OK returns a message "Can't open this item. It might have been moved, renamed or deleted. Do you want to remove this item?"

HELP!!! This happens for every program!! The only thing I can run is Windows Explorer. The vast majority of items in my system tray are also missing.

The Checkup and ComboFix logs are below. (I still have my laptop, but NEED my desktop. I have NOT restarted it as I am waiting to hear from you. PLEASE ADVISE!!! I have gone from being annoyed with the virus to FREAKING OUT becuase of the results of ComboFix. Please Help!!!

I took a chance and restarted the computer. It seems to be running fine (and a lot faster). All Norton protections have been turned back on. I've worked with IE a few times and it doesn't seem to be redirecting at all.

THANK YOU!!!!!!

A few questions if I may:
* The "Illegal operation attempted on a registry key that has been marked for deletion" is normal?!? A bit scary I might add!

* What exactly did you see in the logs? What was wrong and what needed to be corrected/removed/restored? What do you look for?

I am very curious about what went on, and what you saw/did:
* What exactly was the redirect problem? Virus, root drive problems, registry issues, java script issues....

* How can I prevent this? I use Norton and other malware detection systems. Are there better systems, something I missed, et cetera?

* What does Compfix do??

* What can I change to not have this happen again?

If you have the time, I'd love some answers to the above questions. I am very curious/interested in what you saw/did.

I can't get into what combofix does (we need all the advantages against the bad guys we can keep) - now what was in the reports don't show much and about preventing this i will get into a little bit later for now I am going to check a few more things to make sure nothing is hiding

Oh and that error happens enough that if you check my instructions i do mention it and what to do

doubleclick on TDSSKiller.exe to run the application, then on Start Scan.

If an infected file is detected, the default action will be Cure, click on Continue.

If a suspicious file is detected, the default action will be Skip, click on Continue.

It may ask you to reboot the computer to complete the process. Click on Reboot Now.

If no reboot is require, click on Report. A log file should appear. Please copy and paste the contents of that file here.

If a reboot is required, the report can also be found in your root directory, (usually C:\ folder) in the form of "TDSSKiller.[Version]_[Date]_[Time]_log.txt". Please copy and paste the contents of that file here.