You are here

Main menu

Q & A - How does it work?

Royal is not offering automatic route based snow removal for 2017. Prepaid Will Call service is available per occurrence for 2017.

Q - How does it work?
A - Step 1) Request a quote by calling 530 550 9159 or fill out the website form.
Step 2) Print and sign the agreement located on the tab bar above. You can fax it to 866 550 0907.
If your printer is down then please request us to mail you the agreement.
Step 3) Pay for the service, you can use your credit card through the Payment Gateway on the tab bar above.

Q - How does a seasonal agreement work?
A - Once you have paid and signed the agreement we will set "curb appeal green" reflective snow stakes to define the area to be cleared of snow. Once the snow starts falling we wait until at least an average of 4 inches accumulates around the Glenshire area. At that time we head out with the tractor and complete a route clearing all of the driveways. Will Call requests may be peppered in along the route if they are called in ahead of the storm. During larger storms we may wait until the the heavy snow passes to insure you a clean driveway.

Q - How does a Will Call work?
A - Some customers choose to have their driveway cleared only when needed. If the request is in before the driver goes out on their route, then the Will Call request will be placed on that route.
As a general rule, If you think you will need more than 4 or 5 Will Calls in a season then you are better off with a full season agreement.

Q - Is clearing my mailbox included?
A - Usually yes, but It depends. If you have a regular mailbox at the corner of your driveway then the quote includes clearing it for your daily mail delivery. If we pass it by then please let us know. However, If your mailbox is located away from your driveway or past your driveway from the main road then although we will still try, we may not be able to clear it regularly. If you find that your mailbox is not being cleared because it is not in a good location then ask us and we can show you a better location you can move it to.

Q - Can a customer use a credit card? How about American Express?
A - Yes, all major credit cards are accepted though our secure payment gateway. Royal Snow will never see or store your credit card number and all transactions are handled by PayPal, a trusted and secure online company owned by Ebay.

Q - How fast can I get a quote and service?
A - Between September 20 and April 28 we strive to provide same day service or at least within 24hrs and often within the hour. For faster service, please call our 24hr line at 530 550 9159 and leave a message. (We will call back within a few weeks during the summer)

Q - How do I know if I'm getting a good deal?
A - We will try to meet or beat any of our local Glenshire competitors that operate similar snow blowing equipment on articulating tractors. If you get a fresh quote for a lower price then please bring that to our attention.

Q - Is Royal Snow Removal Insured?
A - Yes.

Q - Are you a "green" company?
A - We use human power only (bike, walk) to inspect driveways for quotes on the west side of The Strand during the dry season. We also use bio-diesel when its available, it recycles otherwise wasted oil and smells like french fries from the exhaust. The tractor garage is solar powered.

Q - What kind of equipment does Royal Snow use?
A - We operate three top quality industry standard Holder C9700H articulating tractors, each with its own snow blower attachment. They power through the toughest of snowbanks and can handle 3 or 4 feet of fresh snow with ease.
We also have an "emergency use only" snow plow attachment in case a blower breaks down in a severe storm, as well as a small Honda snow blower on tracks for decks and walkways.
We offer road and driveway power washing and street sweeping during the months of October and November with a power "Sweepster" broom attachment as well as a pressure washer "Mall Cleaner". Please inquire if you are interested. Cart paths and sidewalks can also be cleaned.