Usual hassle with the hotel tho'. It's a soviet era hulk and I like it cos it's a just a little bit crap in every way. I think I strangely enjoy the countless ways customer service is thwarted. I can go to good hotels anywhere, but this is a bit special in a Fawlty towers kind of way.

Today, it's -8, but there's a biting NE wind. The first room I'm allocated faces NE and the window doesn't close properly so the room is freezing, especially as this is the room where the heating doesn't work at all. . I go to the desk to complain and they give the look, the one that says that your problems are no concern of theirs.

Sorted in the end, but I fear for someone who isn't prepared to be a pain in the arse.