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IP telephony: does it float your boat?

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Reader Poll IP telephony (IPT) solutions have been in the market for quite a while and our research indicates continued and growing activity in this area. However, the issue of service and call quality is still frequently mentioned in the press, with references to small businesses in particular ripping out their VoIP/IPT solutions and going back to analogue telephony. Sounds a bit drastic, so we thought we would check this out further.

With this in mind, we would like some feedback, good or bad, from Reg readers who have used or are using IPT/VoIP. So, if you have some experience of this stuff, we'd be grateful if you could spend a couple of minutes on our little poll below:

Do you?

Other (please specify)

Which form of IPT/VoIP do you predominantly use in your business, or did you use before it was replaced?

Other (please specify)

How does/did the service perform with regard to call quality from a user perspective compared to traditional analogue telephony?

How does/did the service compare to traditional analogue telephony in terms of features and functionality (that you actually use)?

How would you describe the return on investment or value for money over a three year period (real or anticipated), taking into account initial setup/equipment costs (if any), ongoing service charges, and other running costs (e.g. support and maintenance)?