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FCC Complaint Reporting is a Waste of Time

I posted a complaint regarding cell phone billing. I let the FCC know that I had been in constant contact with multiple levels of customer support at the carrier. The FCC forwarded my complaint to the carrier. Customer support called my but was still unwilling / unable to address my concerns. The carrier notified the FCC that they had called my and the complaint was closed. So, in this case, the FCC served no useful function.