TripAdvisor Traveler Rating:

2.05Cleanliness

2.05

“Well intentioned staff, but lots of basic maintenance problems”

Nov 05, 2012Sharon V, Charles Town

I booked and paid for a queen room for 3 nights. When I arrived at 4pm, I was told that the room I booked wasn't available and the hotel was sold out. They could offer me a "nicer" room for the same price....I just had to wait for it to be cleaned. After a short wait in the court yard, I entered the room. The refrigerator and remote control for the TV were missing, the window on the 1st floor didn't lock and the air conditioner was malfunctioning. Every 60 seconds, the air conditioner motor creaked, screeched and groaned for about 5 seconds. The maintenance staff did their best to remedy the issues, but eventually I was moved to a new room. This room was better, but the shower drain was slow, the TV didn't have remote control, the window lock was broken, but at least this one was on the 2nd floor. The exercise room doesn't have a TV. When I checked out after 1 night, I was charged the full price for the 3 nights that I booked into this hotel.