Infrastructure

Oracle Applications offer a choice of the best-in class application modules that streamline and modernize all business operations for a variety of industries while reducing the expense of front and back office functions. Based on a wealth of industry-specific experience and functional best practices, Oracle tailors its applications to the unique challenges and goals that drive each organization.

Fusion Applications are the next generation enterprise and industry applications that run customers businesses, automate business processes and support better decision making. They were designed from the ground up, using the latest technology advances and incorporating best practices gathered from thousands of customers.

E-Business Suite is a fully integrated and comprehensive set of modules for large enterprises. Whether organizations implement one module or the complete suite, the E-Business Suite provides the best information for effective decision-making. It is expressly built on Oracle's Fusion Middleware and the #1 database in the market. The suite leverages the Global Single Database computing model to provide a complete view of the entire business across departments.

Customer Experience helps brands enhances relationships with consumers by enabling them to interact when, where and how they want to. Giving customers a rich online experience, it enables them to research, purchase, or resolve issues from anywhere, even into social networks. Customer Experience also empowers marketing and customer service agents with personalized communications, real-time actionable insights, and integrated analytics.

SCM aptly controls demand-driven manufacturing and distribution by integrating and automating fulfillment, logistics, maintenance, and order management. Strategically building relationships and extending processes to suppliers, customers, and partners, SCM models sophisticated supply chain flows that factor in any supply/demand constraints. Then it leverages analytics to optimize supply chain performance, reduce costs of goods, and improve productivity.

Commerce Solution

Commerce Solution delivers a personalized customer buying experience across all customer touch points, including the Web, physical stores, mobile devices, contact center, social media, and more. The solution manages product catalogs, promotions and customer profiles as well as optimizes page layout and content placement. To further enhance customer experiences, Oracle offers software-as-a-service (SaaS) commerce services that provide the intelligence to target the right visitors at the right time with the right offer in the right channel.

...

Customer Experience

Customer Experience helps brands enhances relationships with consumers by enabling them to interact when, where and how they want to. Giving customers a rich online experience, it enables them to research, purchase, or resolve issues from anywhere, even into social networks. Customer Experience also empowers marketing and customer service agents with personalized communications, real-time actionable insights, and integrated analytics.

Enterprise Performance Management (EPM)

EPM enables organizations to achieve outstanding performance by dynamically aligning operations and resources with strategic objectives. EPM helps leaders formulate actionable plans for profitable growth, drive accountability for business results, and mitigate risk proactively by monitoring daily functions across all departments in real time. Further, Oracle Analytic and Business Intelligence Applications are industry-specific modules that optimize processes with built-in best practices by role and function.

...

Financial Management

Financial Management vastly improves the presentation, timeliness, and accuracy of business performance data and financial reports by enforcing discipline and best practices across all financial processes.

...

Customer Relationship Management (CRM)

CRM gives organizations information-driven sales, service, and marketing. With CRM, users possess the single best tool for customer success—accurate information. From precisely measuring marketing campaigns to automatically dispatching field technicians, Oracle has more than 50 CRM modules that connect consumers to providers via many interactive and effective channels for commerce and service.

Human Capital Management (HCM)

HCM drastically enhances the entire recruit-to-retire process while ensuring each employee’s satisfaction and empowerment. HCM extensively implements all four core HR processes that maximize the value of the workforce: assess-train-develop, plan-recruit-onboard, optimize track-monitor, and plan-incent-reward.

...

IT Service Management

IT Service Management manages an enterprise’s IT, leveraging Oracle Enterprise Manager, Business Intelligence, and Siebel HelpDesk. It aligns services to business operations via best-in-class applications cover all of the IT services’ lifecycles. PinkVerify™ certified, IT Service Management provides ITIL compliant incident and problem management, service level management, and change and release management. Its Web portal provides users with self-service support, request-for change submission, entitlement tracking, operation level agreements, and customer satisfaction reports along with a communication platform connecting the user community and IT personnel.

...

Knowledge Solutions

Knowledge Solutions discover the true intent of customer and agent inquiries, search across a wide variety of sources, and integrate real-time contextual data from enterprise systems to streamline the process of answering customer questions and resolving requests. It integrates knowledge capabilities into the contact center or CRM agent’s Web interface for a one-stop solution. It also aggregates case management, customer interaction history, knowledge-resolution linking into an integrated knowledge platform so agents can spend less time researching and more time satisfying customers.

...

Marketing Automation

Marketing Automation includes revenue performance management software that ensures every component of marketing works harder and more efficiently to drive revenue. While integrating with key enterprise systems, it automates complex marketing processes across multiple channels, intelligently profiles and nurtures prospects, delivers highly qualified leads to sales teams, and provides real-time dashboards to measure the impact of sales campaigns.

...

Procurement

Procurement automates and controls employee purchasing while reducing supplier errors, lag time, and costs. It builds an efficient and flexible supply chain by enforcing policies, providing superior budget control, and building strategic relationships with suppliers.

...

Product Lifecycle Management (PLM)

PLM manage all product information and all aspects of design, development, launch, service, and disposal. It accelerates innovation through ideation management and secure collaboration. Product portfolio management and analytics minimize risk and improve profitability. Agile includes data consolidation and cleansing and knowledge management across the product value chain. Then it can optimize the design chain, supply chain and demand chain while handling complex cost control requirements, integrating outsourced processes, and aligning business plans.

...

Project Portfolio Management

Project Portfolio Management proactively keeps projects on budget and on time by coordinating and monitoring all projects from conception through delivery. Summarized views of projects offer drill down access to tasks and details. It also provides planning tools to streamline project execution and change-order processes as well as analytics to mitigate cost and schedule risks and optimize the allocation of the right resources and funds.

...

Social Relationship Management (SRM)

SRM helps organizations listen and link into relevant social conversations and mine social insights and market intelligence. With SRM, organizations can measure social media’s impact, identify what’s important, and act on it.

...

Self Service

Self-service solutions are architected with the user in mind, providing usability and meaningful functionality. Focusing on the top customer needs, key self-service features are accessed within 1-2 clicks on a user’s dashboard that blends with an organization’s look and feel. Key functions such as online bills and contracts offer on-demand and eco-friendly options. Answers to customers’ common questions minimize calls to customer support. Give customers control with online enrollment, notifications, and do-it -your-way payment.

...

Supply Chain Management (SCM)

SCM aptly controls demand-driven manufacturing and distribution by integrating and automating fulfillment, logistics, maintenance, and order management. Strategically building relationships and extending processes to suppliers, customers, and partners, SCM models sophisticated supply chain flows that factor in any supply/demand constraints. Then it leverages analytics to optimize supply chain performance, reduce costs of goods, and improve productivity.

...

Talent Management

Talent Management enables organizations to hire the best people, align them to corporate objectives, and develop their skills and career paths to drive superior business results by collecting key talent information throughout the employee's entire lifecycle, empowering HR, managers, and employees to leverage talent insights with a single view of talent across all processes.

...

Transportation Management

Transportation Management streamlines transportation planning, execution, freight payment, and business process automation across all modes of transportation, from full truckload to complex multi-leg air, ocean, and rail shipments. Supporting the needs of both shippers and logistics service providers, OTM’s unique single -platform design creates an information bridge across functional silos, geographic regions, languages, currencies, and business units. Functions also include real-time event visibility, fleet and shipment management, carrier bid optimization, and more.

...

Watchlist Screening

Watchlist Screening helps customers comply with legislation via highly accurate pinpointing and screening of sanctions, embargoed countries, politically exposed persons, and other sources of risk. While minimizing false positives, it prioritizes risks to optimize the deployment of resources. It also includes customizable workflows and case management to simplify the compliance review process and provide a complete audit trail.