The Inter Island Group is a full-service, ISO-certified employment expert specializing in the complete range of staffing services within the shores of Singapore. From foreign worker recruitment, local placement and executive search to on-the-job training for students, our single-minded objective is to solve your employment needs professionally, speedily and effectively.

Fully-licensed by the Ministry of Manpower Singapore (“MOM”), Inter Island is accredited with the China Embassy, the Indonesian Ministry of Manpower & Transmigration (“Indonesian MOM”) as well as the Philippine Overseas Employment Administration (“POEA”). Our associations, together with out inherent competency, allow us to oversee the entire process of recruitment to ensure quick resolution of documentation and total peace of mind for our clienteles.

Our client are inviting highly motivated and self driven individual to be part of the team.

Inter Island Manpower Pte Ltd EA License: 08C3527

Customer Service Representative (Based in KL | Penang | Johor Bahru)

Job Summary: Exciting career opportunity in call centre environment for world top shared service & BPO companies. Main duty is to deliver excellent customer service via tools such as webchat, social media chat, phone & email. First point of contact for customer as advisor, provide information, assistance, handle inquiries & provide effective resolutions.

Duties/Responsibilities

Handling of incoming call and enquiries from customers with demonstration of excellent customer service skill to meet and exceed customer’s need

Follow up and resolving customer complaint and problem and ensure it’s close to satisfaction

Comply to Key Performance Indicators

To participate fully in the team, taking part in regular team meetings & buzz sessions, giving feedback & ideas to colleagues and the Team Leaders.

Work closely with team members and leaders to achieve quality results & productivity

To respond positively and openly to feedbacks from team leaders & colleagues and put into practice with a determination to improve.

To channel and escalate any unresolved issues/complaint to other resolution department or next level, within the agreed procedure.

Assume the responsibility of buddy and mentor as and when required.

All work permit/visa process will be handled & paid by company. Relocation assistance from Thailand to Malaysia will be provided.