COVID-19: Supporting our customers and employees

20 March 2020

The impacts of COVID-19 are being felt across the country, changing the way we work, socialise and travel.

From the incident response teams on our roads, to the crews in our traffic control rooms and customer service teams in our offices, we’re supporting our workforce and helping people get where they need to go, safely.

We continue to monitor the latest developments regarding COVID-19 and follow all government guidelines, advice and travel restrictions.

Our well-tested resilience systems are in place to ensure we manage impacts to our day-to-day operations – both on and off road.​ This includes supporting employees to work remotely.

We also recognise that many of our customers will be affected in some way, and we have a range of initiatives in place to support people through this uncertain time.

If customers are experiencing social or financial hardship, our Linkt Assist team is on hand to provide support with your Link account or tolls that can be adapted to customers’ changing needs.

We have extended our Linkt Assist hardship support to small business owners, so customers going through tough times and having difficulty managing their toll payments can receive tailored help.

We are mobilising our staff to provide support for people who are finding it difficult to settle any payments.