Enquiry List

If you are unable to read the serial number please contact us directly.

Your PCAP Firmware Request was sent successfully. A member of our Support team will be in contact with you shortly to provide the correct firmware for your CKS Panel PC!

What makes a good Fault Description?

Please include as much detailed information as possible when filling out the fault description. Having as much information as possible helps us help you!

This information can include:
Temperature of Environment
Is the fault persistent or intermittent?
If the fault is persistent try and state exactly what the user is doing when this fault occurs.
Is the unit set up to reboot at a certain time?
Is the unit powered by a UPS (Uniterruptable Power Supply)?

What is my Repair PO No?

The Repair PO No is your own (the customers) Purchase Order number for the repair.

If you have already raised a purchase order for the repair before submitting this form, use the Purchase Order number as your Repair PO number as we will then reference this in future making it easier for you manage the repair within your own system.