Lost some local channels

woke up this morning at 5:30am and saw the box was downloading data. Had my hopes up since normally the dvr updates are finished by 3-4am ish. Sad to see im still on 6.2a. Guess i need to try another dial in session.

woke up this morning at 5:30am and saw the box was downloading data. Had my hopes up since normally the dvr updates are finished by 3-4am ish. Sad to see im still on 6.2a. Guess i need to try another dial in session.

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I've been hooked up to phone/sat, doing extra daily calls/reboots every day or so, and I got nothing. If I were you, I'd wait until you see posts claiming success before lugging that thing again.

Just spent 30 minutes on the phone with a technical support "expert" that has worked there 4 years & doesn't have a clue about TiVos. He immediately my unit was the cause of losing local channels. He had me do the guided setup & when it took longer than 3 minutes he said that proved it is the box & he can't stay on the phone with me any longer.
When I referenced this thread he had no response. He said I was eligible for an upgrade & should take it. When I told him I had lifetime service on this unit & was not interested in buying another box he basically siad he couldn't help me.
My OCD came in handy because I have another TiVo hooked up & just switched the season passes for those channels to the other unit.

Well it looks like it is onto the SFO/Bay Area. 1 DTV Hughes DVR-40 is missing 2Fox, 5KCBS, 7KGO, 9PBS. The other DTV Hughes DVR-40 is still getting these channels for now. Looks like the wife needs to finish watching all her stored movies before I blow away the To Do List.

Well it looks like it is onto the SFO/Bay Area. 1 DTV Hughes DVR-40 is missing 2Fox, 5KCBS, 7KGO, 9PBS. The other DTV Hughes DVR-40 is still getting these channels for now. Looks like the wife needs to finish watching all her stored movies before I blow away the To Do List.

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Im waiting on my wife to do that same thing, so I can clear and delete. But she keeps on recording!!!

You can blow the to do list and not lose your current recordings, you WILL have to re-enter all your Season Passes. They will still be listed, but will not work, so you will have to delete, re-enter, and hope you don't forget one.

DirecTV tech sounded surprised that the phone calls haven't resulted in a software update from 6.2a to 6.4. They're sending a tech to my house Monday morning. Based on what I'm reading here I don't think they're going to be able to restore my missing locals that way.

DirecTV tech sounded surprised that the phone calls haven't resulted in a software update from 6.2a to 6.4. They're sending a tech to my house Monday morning. Based on what I'm reading here I don't think they're going to be able to restore my missing locals that way.

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Unless the tech is prepared to swap hard drives, I doubt he can help. Good luck, though.

The latest info we have is that updating the firmware to 6.4 is going to be the only solution for this...

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I know you guys are trying to help. We appreciate it. I just think we deserve better than silence followed by wiping out all communication. They could delete offensive posts and leave the threads intact.

I have 3 Series 2 units affected, and after 2 weeks of working on the issue and still no locals, I fired off a simple email requesting information on their cancellation policy:

"...I am no longer under contract, so my question is how long from the time I cancel does my service/billing stop? Is it immediate or can I set a shut off date?"

I got an offer a short time after to call for a reward, which I did and it was to replace one of my 3 crippled Tivos for a DVR, and of course a 2 year extension. I turned this offer down as it would still leave me with 2 not working correctly. I then received an email that stated:

"Normally, we require you to speak with a Customer Service Representative in order to cancel service. However, since you may have already ordered new service, I made an exception and scheduled your account to be disconnected as of midnight on 05/11/12...."

My first reaction was to call and reinstate my service, but I signed up for Dish with 2 hoppers systems to be installed tomorrow. i was not sure if I was going to cancel, but DirecTV made up my mind for me.

Directv has now deleted three threads concerning this topic from their internal forums. I can only assume that they are trying to make this issue- and us- go away. I don't want to fight, but if anyone effected by this issue wants to get help, please consider sending detailed accounts of your experiences to the FCC, EFF etc. And maybe save cached copies of the remaining threads at DTV forum before they get deleted, if necessary. I'm not sure what else to do but move on.

It seems that the most painless way to fix this is to do it yourself...meaning don't even screw with calling DirecTV. For me it was a SUPER EASY decision to run INSTANTCAKE and PTVnet from DVRUPGRADE to make a new drive with 6.4a...of course I had no shows saved on my old one so I'm sure there are a lot of you that would not agree since you want to keep your shows. For me, I was up and running with all of my channels restored in about an hour..

l2bengtrek, I agree, it is how I fixed my issue, with help from this forum and the DTV one. But I am really mad at DTV because it was MY thread about losing Chicago locals that was deleted. As far as I can tell, I or others broke no TOS agreements by posting what was collectively found to fix the problem. Yes there were a few links to file a complaint with the FCC, but they could have deleted specific posts, NOT the whole thread. A CSR called me and asked me how my 7 phone calls went trying to fix the problem, I gave them the worse reviews I could and told them that as soon as I can get U-Verse to come out I was ditching them. It is sad to see a company most of us flocked to after cable being so terrible in the 80's and 90's be destroyed by greed.

I agree as well, and if Dtv will pay to have it done for me, no problem. Even though it was an accident, I feel that it's their responsibility to fix my boxes and I shouldn't have to buy extra stuff and learn how to hack them to get it done. I don't give a **** about the shows.

I find it interesting that the volunteer guides continue to defend Dtv, even after having their own useful posts deleted along with entire threads. I don't think I could back someone who censors my work with no explanation. Unless the price was right, I guess.

I agree with both of you..does seem pretty underhanded if that's what's they did...but from what I've read, they have made 6.4a available again in the satellite stream to download. Either way, that's why I decided to take them OUT of the equation as far as these old tivos go. With IC and PTVnet discs at my disposal, I no longer need their support on these, I can make new drives whenever I want...unless of course somewhere down the road, they make the guide data just flat out totally unreadable by the older equipment. Then there will be really nothing else that can be done...