Can I still access the old system?

How do I change the staff list (or other attributes)

The primary lists are Staff, Practice Area and Offices - they can all be edited online

login

select the cog icon (top right)

click the ATTRIBUTES tab

the rest is obvious....

The Dashboard is missing Net Promoter Scores (NPS)

Calculating NPS is easy enough but creating a trend line that reflects the particular filter that has been selected by you is more complex and has to be done in real-time. This is work we haven't finished yet. We will add NPS to the Dashboard during Q1 of 2019.

Can historical data be loaded into the new product?

Yes - We can load history data into the new system at any time.....but you need to make sure that you have downloaded all your historical data from the old system before the end of January (since access to the old system is only guaranteed until then). There is a charge of £500 for converting the historical data from the old system into the format acceptable to the new system. The process includes a significant amount of cleaning since the old system used free-text fields for "Fee Earner" and "Office" rather than dropdowns.