Support

Instructional Videos

Instructions

Please note that the instructions on these pages linked below are generic. Some screens maybe slightly different that the one you are using, but the basics are the same.

Control Panel Instructions

Who Can Access Your Control Panel?

We recommend that only one person have access to your Control Panel. Due to the sensitive nature of information that is in it and the control it has, that person should be someone that you trust (YOURSELF???).

What Does the Control Panel Do?

The Control Panel is used to add/edit/delete email accounts, check site statistics (hits), check disk space, bandwidth, etc.

NOTE: When noted yourdomain.com, you would type in your domain name.

How To Access Your Control Panel

Go to http://yourdomain.com/cpanel

Your username and password have been sent to you in an email. You can elect to have the system remember it if you desire.

How To Set Email Accounts in cPanel:

Click on the “Mail” icon

Select “Add/Remove/Manage”

Select “Add Account” at the bottom

Type in the username, then the password

NOTE: it is best to use upper and lowercase letters in your password AND to include at least one number.

Use a password that you can remember, but not one that anyone could try to guess…BECAUSE SOMEONE WILL TRY TO GUESS IT.

A couple of examples of this type of password is: kAra0k3 (Karaoke) or b1Gtop (bigtop).

Change Quota if desired.
The quota
set determines how much space on the server you want to allow each mail box to store.

By default, the quota is set at 10mb. This not a lot of space, but if you use Outlook and/or if you want to make sure your employees do not fill up your allotted space with their email, it is a good amount.

You can change it to any amount you want. If you do not want to limit their space or if they do not check their email often, you can set it to unlimited.

Select “Create Account”

YOU’RE DONE!

Control Panel Instructions To Set Up E-Mail Accounts

NOTE: When noted yourdomain.com, you would type in your domain name.

Click on the “Mail” icon

Select “Add/Remove/Manage”

Select “Add Account” at the bottom

Type in the username, then the password

NOTE: it is best to use upper and lowercase letters in your password AND to include at least one number.

Use a password that you can remember, but not one that anyone could try to guess…BECAUSE SOMEONE WILL TRY TO GUESS IT.

A couple of examples of this type of password is: kAra0k3 (Karaoke) or b1Gtop (bigtop).

Change Quota if desired.
The quota
set determines how much space on the server you want to allow each mail box to store.

By default, the quota is set at 10mb. This not a lot of space, but if you use Outlook and/or if you want to make sure your employees do not fill up your allotted space with their email, it is a good amount.

You can change it to any amount you want. If you do not want to limit their space or if they do not check their email often, you can set it to unlimited.

Select “Create Account”

YOU’RE DONE!

Instructions to Check Your Email Online Using Webmail

To Check Email Online and To Change Temporary Password:

NOTE: When noted yourdomain.com, you would type in your domain name.

Webmail should not be used as your main source of checking email. Webmail is very basic and not designed for large amounts of email. Outlook or Outlook Express is designed for professional use of email, but it does remove the email from the server. Webmail is great for checking your email when you are not near your computer and when Outlook isn’t open.

Go to http://yourdomain.com/webmail or click the Log Ins link above, then on Webmail.

An example of your user name is jdoe@yourdomain.com, not just jdoe.

If you have a temporary password, it is 123456. Type that in and “Enter”.

Select the change password option and change it immediately. NOTE: it is best to use upper and lowercase letters in your password AND to include at least one number.

Use a password that you can remember, but not one that anyone could try to guess…BECAUSE SOMEONE WILL TRY TO GUESS IT.

A couple of examples of this type of password is: kAra0k3 (Karaoke) or b1Gtop (bigtop).

You will find more than one mail program listed. It doesn’t matter which one you select…just a personal preference.