Musicians Friend Review + Feedback & Discussion

How is the price of the products/service offered compared to the competition? (10 = cheapest found, 5 = average) - 1 person rated the prices offered by the store a score of 3.1
How long did it take for you to get a reply from customer service? - 30 hours on average experienced by 1 person
hour(s)

User-Submitted Reviews of Musicians Friend & Testimonials

Posted by Steve Hoch (6 years ago)

Musicians Friend Not Honoring Rebates

Musicians Friend had a promotion around Halloween called "Attack of The Cash Back". I made a purchase that qualified for a $50 rebate, which was to be paid in the form of a credit toward a future purchase. The credit code was supposed to be emailed, but I never received it. When I questioned MF, they blamed computer problems, but said the problems were resolved and I would get the code in a few days. The code never arrived. After at least 3 phone calls to MF, they agreed to apply a $50 credit to my account. I later made a purchase and asked them to apply the credit, which they said they would do. When I got my credit card statement, I noticed that they had NOT applied the credit. I made two followup calls, and they said they would credit the $50 back to my credit card. Guess what......NOTHING HAPPENED. This is now in the hands of the credit card company to resolve. I have made my last purchase from MF!

Musicians Friend not honoring GETNEW promotion. 2/18/10 I have contacted them by phone and email many times. They say I am do the credit but will still not make right. Case of bait and switch. Future buys beware.

Submit a Musicians Friend review & rating re: good/bad customer service, price w/ discounts, coupons and promotions + the quality / effectiveness of the product(s)/service(s). Have you been scammed by Musicians Friend? You can write a Musicians Friend complaint or post a warning about Musicians Friend including Musicians Friend's service or product safety. Or as a happy client you can describe the great products & services offered. Share your feedback with others.