This document lists the supported version combinations of Cisco Unity Connection and Unity Connection in Cisco Business Edition 6000/7000, and the software installed on user workstations. It also contains statements on IMAP solution support and internet browser support.

(For user workstation requirements, and for requirements for administrator workstations and the Unity Connection system, see the applicable version of System Requirements for Cisco Unity Connection at

4.On Windows 7 and Windows Vista, using Microsoft Internet Explorer 9 (64 bit), the play functionality is supported only via phone as the Quick Time 64 bit plug-in is not available.

5.On Mac OS X, computer record and play is not available in Safari and Mozilla Firefox for Web Inbox. Only telephone record and play is available.

Consider the following points with reference to Web Inbox:

1. Audio Playback on Computer - Quick Time Plug-in is required to play the voice messages on Web Inbox.

– With Windows, Quick Time 7.7.5 or higher is supported.

– With Mac OS X, Quick Time 7.7.3 or higher is supported.

– Audio Recording on Computer - Adobe Flash Player 15 or higher is required to record the voice messages on Web Inbox.

2. By default, SSL connection for Jetty server is disabled in Unity Connection and SSL is enabled for web browsers. To enable auto refresh functionality in Web Inbox, do either of the following:

– The end user needs to disable the SSL settings on the browser, follow the given steps for specific web browsers:

a. In Internet Explorer, the message "Only secure content is displayed”, arises when you visit a website that contains mixed content i.e. encrypted https and non-encrypted http on the same web page. On this message window when you select the "Show all content" button, auto refresh works fine.

b. In Firefox, when you select the security shield in the web address bar and select "Disable protection mode”, auto refresh works fine.

c. In Chrome, when you select the security shield in the web address bar and select "Load unsafe script", auto refresh works fine.

Mini Web Inbox with Unity Connection 10.x

Ensure you have performed the following steps:

Make sure the trusted certificate of the certification authority is added to the Trusted Root Store on the user workstations in order to access the notifications via email and the voice message via Mini Web Inbox. For more information on how to configure the trusted certificate on Unity Connection, refer to the “Securing Cisco Unity Connection Administration, Cisco PCA, and IMAP Email Client Access to Cisco Unity Connection 10.x” chapter of the Security Guide for Cisco Unity Connection, Release 10.x, available at http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/connection/10x/security/guide/10xcucsecx/10xcucsec065.html#pgfId-1084689.

Make sure to perform the steps to configure the HTML notification on user workstation. For more information on how to configure the HTML notifications, refer to the "Configuring Cisco Unity Connection 10.x for HTML-based Message Notification” section of the “Configuring an Email Acount to Access Cisco Unity Connection 10.x Voice Messages” chapter of the User Workstation Setup Guide for Cisco Unity Connection, available at www.cisco.com/c/en/us/td/docs/voice_ip_comm/connection/10x/user_setup/guide/10xcucuwsx/10xcucuws030.html.

Browser Compatibility for Audio Playback and Recording on Computer

Revised October 8, 2014

The following are the supported version combinations on workstation to access voice messages using the Mini Web Inbox:

Unity Connection 9.0(x) and Unity Connection in Cisco Unified Communications Manager Business Edition (CMBE) support the version combinations of software installed on user workstations listed in the following sections:

Note Make sure the trusted certificate of the certification authority is added to the Trusted Root Store on the user workstations in order to access the notifications via email and the voice message via Web Inbox. For more information on how to configure the trusted certificate on Unity Connection, refer to the “Securing Cisco Unity Connection Administration, Cisco PCA, and IMAP Email Client Access to Cisco Unity Connection 9.x” chapter of the System Administration Guide for Cisco Unity Connection Release 9.x, available at http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/connection/9x/administration/guide/9xcucsagx/9xcucsag160.html.

Mini Web Inbox With Unity Connection 9.x

Ensure you have performed the following steps:

Make sure the trusted certificate of the certification authority is added to the Trusted Root Store on the user workstations in order to access the notifications via email and the voice message via Mini Web Inbox. For more information on how to configure the trusted certificate on Cisco Unity Connection, refer to the “Securing Cisco Unity Connection Administration, Cisco PCA, and IMAP Email Client Access to Cisco Unity Connection 9.x” chapter of the System Administration Guide for Cisco Unity Connection Release 9.x, available at http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/connection/9x/administration/guide/9xcucsagx/9xcucsag160.html.

Unity Connection 8.5 and 8.6(x) and Unity Connection in Cisco Unified Communications Manager Business Edition 8.5 and 8.6 support the version combinations of software installed on user workstations listed in the following sections:

The following Cisco Unified Communications client applications are supported for use with Unity Connection 8.5 and 8.6(x), and Unity Connection in Cisco Unified Communications Manager Business Edition (CMBE) 8.5 and 8.6:

5.Users can listen to messages using Lotus Notes, but cannot forward, reply to, or compose messages.

6.Users cannot use a computer microphone to make recordings with the Media Master in Unity Connection versions 7.1(2) and 7.0(x).

Unity Connection Version 2.x and Unity Connection in Cisco Unified Communications Manager Business Edition (CMBE) Version

Unity Connection 2.x and Unity Connection in Cisco Unified Communications Manager Business Edition (CMBE) support the version combinations of software installed on user workstations listed in Table 18.

1.Users cannot use a computer microphone to make recordings with the Media Master.

IMAP Solution Support Statement

Cisco supports the server-side portion of the IMAP solution only; Cisco neither provides nor supports IMAP client software. All major IMAP client software release versions must be qualified by Cisco in order to be supported; any minor, maintenance or hot fix releases are automatically supported unless otherwise stated.

Cisco provides all testing, qualification, and configuration documentation of IMAP client software as a courtesy. For IMAP client support, contact the software vendor or the designated IMAP client software support channel for your organization.

Third Party Plug-ins Support with Cisco ViewMail for Microsoft Outlook Statement

Cisco does not claim any compliance to third party proprietary plug-ins with Cisco ViewMail for Microsoft Outlook. However, Cisco provides support for Cisco plug-ins software with Cisco ViewMail for Microsoft Outlook.

For issues with any third-party products contact the third-party vendor for support.

Internet Browser Support Statement

All major internet browser release versions must be qualified by Cisco in order to be supported. Any minor, maintenance or hot fix releases are automatically supported unless otherwise stated.

Cisco and the Cisco logo are trademarks or registered trademarks of Cisco and/or its affiliates in the U.S. and other countries. To view a list of Cisco trademarks, go to this URL: www.cisco.com/go/trademarks. Third-party trademarks mentioned are the property of their respective owners. The use of the word partner does not imply a partnership relationship between Cisco and any other company. (1110R)