p>Below are 2 steps to contact National Grid customer service and get a live person on the phone:

1. Dial 1-800-322-3223. Say “I’m not a customer”, then say “yes”, after say “no” to the “Are you interested in starting an account with us?”. Say “no” to the “Are you a commercial or industrial color or a contractor?” question and then press 4. Stay on the line. After that, the automated phone system will connect you to a live customer service agent from National Grid.

2. Dial 1-800-322-3223. Say “I don’t have the phone number”, Say “yes”, then say “I don’t have” to the “Say 10 digits account number”, say “something else” and press 4. After that, the automated phone system will connect you to a live customer service agent from National Grid.

National Grid Voice Menu:

Press 1 to start or stop your service

Press 2 for collections has to account or credit-related matters

Press 3 if you are calling about an industrial or commercial account

Press 4 if you are calling for any other reason

National Grid Customer Service Representatives Hours

Live National Grid customer service is available from 7am to 7pm on Monday-Friday.

National Grid Customer Support Phone Numbers

National Grid Support Phone Number: 1-800-322-3223. Live National Grid customer service is available from 7am to 7pm on Monday-Friday.