Staff Was good. Good location and location although the street near the hotel was always obscure during night.

Roy,
Lebanon

Own cooking facilities. Accessible location with parking and good public transport for centre. Good bed and bath.

Mark,
United Kingdom

comfortable bed, quiet location, but easy access to Bordeaux centre

Bjorn,
United Kingdom

The only good thing is the location, very close to downtown, 20 minutes walk or 5-10 minutes by tram.

Jordi,
Spain

The appartment was nice, with kitchenette. Clean bed sheets and bathroom.

Jekaterina,
Belgium

Good location and parking. Staff were friendly and helpful. Excellent budget option.

Susan,
United Kingdom

Clean and comfortable bed

David,
France

City Residence Bordeaux is in the heart of the Quartier des Chartrons Old Town. It is located 220 yards from the Chartrons Tram stop and a 5 minute tram ride from Bordeaux city center.

It offers air-conditioned, modern apartments and studios with free Wi-Fi. Each one has a flat-screen TV with satellite channels, a desk and bathroom with hairdryer. The kitchenette comes equipped with a microwave, stove and refrigerator.

A buffet breakfast is served daily in the dining area. Additional features include a laundry room, meeting room and covered parking.

City Résidence Bordeaux Centre is 330 yards from the River Garonne, 100 yards from the shopping and one mile from Esplanade des Quinconces.

We speak your language!
Apartments/rooms: 79
This property has been on Booking.com since May 20, 2010.

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Bjorn

Jordi

Spain

3.8

Poor

January 12, 2015

The only good thing is the location, very close to downtown, 20 minutes walk or 5-10 minutes by tram.

We rented two apartments for 4 people each one and our stay was pretty bad.
If you do not arrive at the reception hours, even if you have advised, you'll have to wait for someone in front of the door (the telephone number does not work) to get in.
In the two rented apartments the heating did not work. We complained to the manager of the hotel and gave us only one tiny electric heater for the two apartments. We spent all our stay (3 days) without heating.
In one of the two kitchens, the vitroceramic hobs did not work, the manager of the hotel did not help us. Luckily we had two kitchens.
The hotel charged a deposit with the credit card, that you have used to book the apartments. In the information of the booking website, this information does not appear, and the hotel staff did not inform you during the check in. Four days later, after your leaving, if everything is correct they will return the money.
The free Wi-Fi is too slow, and you have to register every few hours.
The staff is arrogant, rude and unhelpful.

Jekaterina

Belgium

4.6

Disappointing

December 19, 2014

The appartment was nice, with kitchenette. Clean bed sheets and bathroom.

Stuff unavailable way before notified absence hour(21:00).
No proper wifi. Wifi available only for 1 user, we were 4.
Stuff unpleasant and not helpfull, did not have even a map of the city to offer.
We had to through the garbage on the parking lot ourselves, otherwise extra charge!!!

Anonymous

Jennifer

Once inside the room was adequate for the price and meant we could walk our suitcases to the boarding dock for the cruiseship so the location was excellent which was why I chose this hotel

Reception desk was unmanned at the time and a phone number was written on the locked front door. However as we did not have a French mobile, we could not ring the number listed and had to wait until another guest came out the front door and offered to ring the listed number, then translate the message to gain access to our room key via the locked safe! It worked eventually, but I would recommend you plan to arrive before the closing off of reception at 6pm

Gray

David

United Kingdom

5.8

Okay

October 17, 2014

Ease of parking in a city centre.

General scruffiness of building and lacklustre facilities. Also two lights were not working; one in the bedroom and the other in the bathroom. When I went ot reception for a new light bulbs they didn't have any. Then the lift stopped working.

Alan

France

5.4

Fair

October 16, 2014

The location is good, only two tram stops from from the city centre.

On arrival at the apartment (1:30pm) we asked the receptionist (Mme
Joutel) if we could park our car. The answer was no, not until 3pm. The
car park was empty. We have stayed in this apartment before at an
earlier time than 1:30pm when the staff said O.K. I found this member of
staff rude and very unhelpful. On the booking form I asked for an extra
pillow, no such luck. On my last visit to this apartment I left my own
pillow there, and it has now disappeared. I will not be returning.

Tomas

Canada

5

Fair

October 14, 2014

It's in a good location

Place felt too much like a student dormitory for 70 euros/night. Also, the hotel needs to figure out the corridor door system it has in place, if your room is unlucky enough to be close to one of these doors, you will definitely hear everyone that passes through at night. Poorly thought out.

Anonymous

Anonymous

Singapore

3.3

Poor

October 7, 2014

We had booked a taxi from hotel reception as we were supposed to board
a train early morning.we confirmed with the hotel reception twice about
taxi.the lady at the reception assured us that the taxi will be on
time.unfortunately the taxi didnt turned up on time , came just 5
minutes before the train's departure time, that too when a french
couple helped us, as the taxi people were not able to communicate in
english and there was no one at the reception . We missed our train ,
had to spend extra euros for a new ticket as we had a connecting train
from paris.This was our worst experience. One advice for hotel
reception -plz crosscheck anything twice before u make any commitment
to your hotel guests and if you cannot arrange for something ,
straightforwardly say no.

Anonymous

United Kingdom

4.2

Disappointing

October 5, 2014

I liked the location.

I had to change rooms because the first one smelled of cigarette smoke. The telephone wasn't working in the second room I was moved to. When I informed the hotel staff of this, they didn't seem to be bothered about it and didn't offer to move me again. In addition, two lights were not working in the room I stayed in which means it was dark at night. Also the decor was very dated and the room didn't feel clean. The free wi-fi only worked for short periods. As a result, I didn't enjoy my stay but couldn't do much about it because the hotel took the payment from my bank card prior to my stay despite my being told that I would pay when I checking out. I think this is why the hotel staff were not bothered whether I had a good stay or not as they had already been paid.Overall, a very disappointing stay for me and I would not stay at the City Residence in Bordeaux again.

Sandra

Canada

6.3

Pleasant

October 5, 2014

it was a good size, could fit four comfortably and had a good kitchen. we were only two blocks from the water but it was hard to find the first time!

the plumbing leaked all over the place! it wasnt anyones fault but the tub leaked all over the hall and kitchen. the carpet on the floor looked like it wasnt the first time it happened but the rest of the building was good. the wifi didnt work in our room but did in the lobby