in response to sarah rose. I remember you attending this launderette , you insisted on putting your laundry into the machine and wanted a HOT wash. you were informed that this was not advisable, however you went ahead.(how can you say that we mistakenly put your washing on a HOT wash .... when you... Read moreactually did your own washing !!!!!) You were not calm and reasonable ,(as you have stated) you were looking for compensation and I was not prepared to go down this route as it was your mistake. We are sorry that you feel this way, however we think you were trying to make a claim but this clearly did not happen, hence the negative feed back. Show less

I can't believe the horrendous experience I had in there earlier today! I would advise severe warning before entering this laundrette. The staff are impatient, rude and totally unhelpful. They are in such a hurry, your washing ends up ruined. They are also unconcerned by the wash label instructions,... Read moresaying they are advisary. When they mistakenly put my washing on a hot wash, which stained my towels, bed linen, and clothing, they tried to blame me. The woman who did this didn't even apologise & was completely dismissive. I explained my disappointment calmly & reasonably, to which the manager responded with, "who cares, no-one sees them". I realised there was no point in trying to obtain an apology or anything from them. The manager was so aggressive, pointing her finger at me and raising her voice, she then looked similar to child with her fingers in her ears, as she made a noise along the lines of, 'shut up' when she thought I might speak. She even went so far as to ask me several times if I wanted to speak to the manager, which I tried to ignore at first, but eventually suggested that may be a good idea; she walked out the back, then came out to show me she was the manager. She thought this was hilarious, cackling and sniggering like a witch to a young girl in there. What a bad example she sets to the young! Never again!! Show less