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The IBM Support Portal will soon have a new look! Our friends on the Electronic Support Blog have posted a fantastic blog series covering all the details of the new Portal. Take a look! Part 1: New support home and product lookup Part 2: New search support and downloads location Part 3: Common support links Part 4: My support programs and translation features Part 5:... [More]

You asked for it, and soon you'll be able to use the completely refreshed and redesigned IBM Support Portal! Among the many improvements, you'll find: A simpler and easier to navigate Support home page (see image below!) Enhanced product look-up Prominent search bar Common support links Much more! See the full preview on the IBM Electronic Support Blog.

Are you interested in helping to shape future enhancements to IBM Support Portal, Fix Central, My notifications,
Service Request, and other online tools? The IBM Electronic Support user experience team is currently recruiting
clients to participate in design reviews and usability testing. You can choose from several different opportunities to participate: Drive requirements for the future What: Join the 2013 IBM Electronic Support Client Advisory Panel Who: Ideal for clients who support
or use at least one IBM product and who... [More]

IBM Support Portal - updated in May based on your feedback Last week, IBM significantly updated the IBM Support Portal with improvements to make this worldwide one-stop site for technical resources for all IBM products even more effective and useful for our clients. Some are adjustments our clients have requested, others are redesigns to improve our clients' efficiency in finding the information they need. Here's a quick rundown of new capabilities to look for. Click on the highlights image to the right for a full-size version of the associated... [More]

100 Tech Tips: #82: Find IBM Netezza on the Support Portal! Attention IBM Netezza Clients: You can now search for and select IBM Netezza in the Support Portal to find IBM Netezza information, technical documents, sign up for automated notifications about your Appliance, and open service requests. Click this link to access the Support Portal with IBM Netezza already selected in your product list. As you become familiar with the Portal, here are a few tips: The following images are from the Support Home tab of the Portal. Click the Find... [More]

Only the named callers can see PMRs for their company; basic callers can only see PMRs they have opened. Nobody else can see their PMRs and they cannot see anything else. If you are the named caller, to find all of your Service Requests (PMRs) for your company, please follow these steps: 1. Log into SR - http://www.ibm.com/support/servicerequest 2. Select the "Search service requests" link from the left nav menu. 3. Choose the radio button for "Search all service requests", (select customer number if applicable). ... [More]

As you have likely noticed, our IM Support team has been hard at work publishing technical tips since the IBM Centennial Celebration on June 16 2011. We're going to bring you 100 tips before June 16, 2012 as our little way of saying "Happy 100th, IBM!"
In this post, you can find links to all of our technical tips broken down by product/interest area. We hope that you find these tips useful and will keep watching for more in 2012!
DB2
#7: DB2 License key #8: DB2 on LUW Problem Determination Guides #10: Common DB2 Security Issues... [More]

Do you have a few minutes to spare? If so, take the time to watch the new videos available on the IBM Electronic Support Channel on YouTube! The IBM Electronic Support Community blog has posted a series of blogs describing
these videos in more details. Visit their blog to learn more or launch
the videos from the links below.
Topic & Link Description IBM Support Portal Video View an overview of the IBM Support Portal, a unified,
centralized view of all technical support tools and information for IBM
systems, software, and... [More]

Our friends in IBM eSupport are buzzing about all the exciting eSupport announcements to come in November, and today they published a preview of the IBM Support Portal Enhancements on their blog ! Click here to read their full post. Here is a snapshot of the improvements: Select between single and multiple products more easily
Simplified page navigation and layout will make it faster for you to find what you need on the Portal
Easier to find fixes and downloads
Russian language support
Mobile notifications
This list is only the tip of... [More]

Chances are, you have heard of the IBM Support Portal by now. However, have you had a chance to really try it out? Have you taken the time to learn about all the Support Portal features and how they can save you time and keep you productive? Today's tech tip is to reserve six minutes and sixteen seconds today to discover the value of the Portal! IBM Electronic Support has recently published a new video on YouTube to walk you though the IBM Support Portal and help you get the most from this unified, centralized view of all technical support... [More]

In the beginning of May, IBM significantly updated the IBM Support Portal support site, with improvements to make this worldwide one-stop site for technical resources for all IBM products even more effective and useful for our clients. Some are adjustments our clients have requested, others are redesigns to improve our clients' efficiency finding the information they need. Here's a quick rundown of new capabilities to look for.
Several enhancements have been made to the product selection function. In the “Choose your products” module, users... [More]

What's new for you? Thanks to everyone who has been out there rating our documents on the web, we're now able to show you a list of the top rated documents in Support Portal. This is in addition to the "Most recent" and "Most viewed". So, if you are working in "browse" mode, trying to be proactive by visiting the Support Portal to keep an eye on - what's new, of course - then you need to check out the "Overview top ten" portlet! Enjoy!!!

Put Down That Google! Drop That Bing! Chuck Your Yahoo! Why? What's wrong with Google, Yahoo, or Bing? Nothing, except that those
search engines have to "crawl" information on the web in order to have
it indexed and make it available in search results. So what if it
doesn't happen to crawl a document that will answer your question? You
might never find that information. The IBM Support Portal doesn't rely on
an external webcrawl to have the information indexed and ready for you,
which means that it will be there... [More]