We use cookies to give you the best possible experience on our website. By continuing to use this site you consent to the use of cookies on your device as described in our cookie policy unless you have disabled them.

E-Readers

E-reader questions? Ask an electronics Expert.

Connect one-on-one with {0} who will answer your question

By continuing to use this site you consent to the use of cookies on your device as described in our cookie policy unless you have disabled them.

HAVE HAD MY KINDLES 1 2 3 AND 4 WITH NO PROBLEMS EVER.. NOW…

Customer Question

HAVE HAD MY KINDLES 1...

HAVE HAD MY KINDLES 1 2 3 AND 4 WITH NO PROBLEMS EVER.. NOW CAN NOT GET ON MY KINDLE 4 AT ALL.... HAVE MANY BOOKS DOWNLOADED..AM IN MIDDLE OF A BOOK AND NOW I SEEM TO BE BLOCKED NO MATTER WHAT I TRY... PLEASE ADVISE AND HELP

Hi, My name is***** will assist you. I am sorry to hear that you are having this issue.This is usually caused by a glitch in the firmware and can be resolved by a forced reboot, then your kindle will work normally again. Slide or press and hold the power switch for 40 second, then release. Then check for normal operation.Please let me know if this does not work for you, or if you need any other assistance.Please take a moment to rate my service positively.

I bought 3 books on 14 October. I have tried everything suggested an still have NOT been able to download them . I have only ever had 1 password ***** yet it says it is incorrect. My wifi is correct. … read more

First of all, I'm trying to download a book to my Kindle, THE TEA GIRL OF HUMMINGBIRD LANE, and it will not load, even though I get a message saying I have already purchased it when I try to rebuy it.… read more

My Kindle Fire won't hold a charge. I just had it on the charger for 3/4 of an hour and it still shows red-needs charging. This has been going on for a while an I've tried to get technician help but n… read more

my kindle is failing me. I seem to frequently reboot it when I'm in the middle of reading. Or, when I type in my password ***** adds random letters, which then display the error message "Incorrect pas… read more

Hi Please can you assist I have what seems more than one kindle account, my iPad which is not sinked with the rest of my apple gadgets. I am trying to download books I have bought and have no idea whe… read more

My Amazon Kindle Model D00801 has stopped working. The screen is completely blank, the on-off key doesn't work, and none of the other keys work. I have tried with the charger plugged in and without. I… read more

I ordered 2 books for my iPad 3 from Kindle. At the moment, 4 books are showing "Download error, which is not at all helpful. I am afraid to try anything more, and I seem to be charged for at least th… read more

I've had my Kindle for about 18 months. While in the middle of reading, all of a sudden it will freeze so I can't turn the page, or turns to the Kindle screen with just a tree on it. Then a minute lat… read more

I have owned a Kindle for 1 1/2 years. I have downloaded many books but suddenly there is a problem with signing in. It all began when I was given a Gift Card by my son. Discovered that the books had … read more

searching for books by author. typed in "@author name" result, some book, but not all books by the selected author showed up, most showed up as audiobooks. this started some times last week, prior to … read more

The screen on my Kindle has some "whited out" spots and part of a bar scan code visible on it. Then there is a white line, like the edge of a page that goes down the middle of every page I try to read… read more

My Name is Steven & Beverly XXXXX. we own 2 Kindle's approx 2 1/2 years old. We are out of the country(Grand Cayman) we only have beverly's kindle with us. We Also have an iPad with the Kindle app tha… read more

I downloaded a few books Monday and now I show no unread books on my machine. All I have access to right now are my archived books. I read the online tutorials to no avail. How do I get my books ready… read more

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.

JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.

I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.