FAQ

General Information

What is a damage claim?

A damage claim is a demand upon an insurer, or negligent party, for compensation for a damage or loss. Property damage claims come in many forms, and different states have their own rules and regulations regarding filing claims.

What is (tort) subrogation?

In Latin, tort means “a wrong.” A tort claim is an unintentional civil wrong that causes someone else to suffer loss or harm resulting in legal liability for the person who commits the tortious act (also known as a tortfeasor). Tort claims involve damage (or loss) of physical or personal property for which the damaged party is entitled to seek compensation or settlement.

For Prospective Customers

What types of organizations does CMR work with?

CMR works with many different types of organizations across multiple industries from telecom and utility companies to municipalities and governmental agencies; CMR recovers money to cover the cost of repairing damages to fixed assets (utility poles, underground facilities, guardrail systems, and street signs, etc.). If you are wondering whether CMR could work with your organization, please give us a call at (800) 321-4158.

What is the advantage of working with CMR?

When partnering with CMR, customers, insurance companies, and the damaging party can expect success. Our data driven, process-engineered, recovery program ensures each claim is handled with efficiency, optimization, and a customer service orientation in mind. With CMR, you can expect an increase in identified or reported damages, improved recovery results through our Lean Six Sigma process, more than 30 years industry experience, and a healthy, incentivized culture designed around doing the right thing in every interaction. If you think there is value in learning more, please give us a call at (800) 321-4158.

What are the key metrics to look at when considering a partnership with CMR?

When considering a partnership with CMR it is important to think about your organization’s goals and objectives. Consider how damage claim identification, billing, and recovery fits into your expertise, your organization’s purpose, mission, and vision. From there, determine if recovering property claims is a core function of your organization and something in which you want to develop expertise. Finally, consider how your organization will continue to support recovery activities and whether you want to invest in damage claim recovery in the future. When determining whether we can help an organization, we analyze the following metrics: overall recovery ratios, cycle time, number of claims billed and recovered, total dollars billed and recovered, employee count and cost, etc. If you determine CMR might be a fit, please give us a call at (800) 321-4158.

For the Damaging Party

Why is CMR contacting me?

CMR is contacting you because you were identified as the liable party in connection with one of its customer’s damage claims. If you believe you are not responsible for the damage or incident, please contact CMR directly at (800) 321-4158. Please have your damage claim number available and a member of the team will be glad to help.

How can I make a payment?

Payments can be facilitated in a number of ways: A check or money order can be mailed to: P.O. Box 60770, OKC, OK 73146. If you would like to make an immediate payment via check by phone, please contact CMR at (800) 321-4158 and a member of the team will be available to walk you through the process.

How do I submit insurance information?

Insurance information can be submitted to CMR in a couple of ways. Click here to submit insurance through the website now. Additionally, insurance information can be mailed to CMR at P.O. Box 60770, OKC, OK 73146. Be sure to include your damage claim number with any mailed correspondence.

I received a damage invoice - who can I talk to and what is the next step?

Please contact CMR at (800) 321-4158 to discuss every available option. If you have commercial or automobile insurance, we suggest putting your insurance company on notice to satisfy the claim on your behalf. Once insurance is notified, please contact CMR with your policy or claim number. CMR will work with your insurance company to resolve the claim. If you were uninsured at the time of the loss, please contact CMR to arrange for payment of your claim.

How do I file a complaint?

Claims recovery can be stressful. CMR handles hundreds of thousands of calls per year and does so with a very low number of complaints. If you would like to file a complaint or are not satisfied for any reason, please contact CMR at (800) 321-4158. We will document the issue, report it to our customer, and work with all sides to find an amicable solution to the problem at hand.

Is CMR legitimate?

CMR is not a scam. We recognize no one likes to be contacted about paying a claim and we certainly understand the stress of dealing with the after-effects of an accident. Our goal is to remain unknown to many of our customer’s employees and operate in a friendly, non-threatening manner. We partner with many different types of customers across multiple industries. We successfully handle hundreds of thousands of calls per year. If you would like more information, please call us at (800) 321-4158.