myQ wont close garage door consistently

I have installed the myQ garage door opener about a month and half ago and paired it with my LiftMaster Professional garage door opener. The hub has been working fine and 98% of the time the close operation was working. Over the last 2 weeks the close operation has been working 20% of the time from the myQ app on both iPhone and Android. Open works consistently.

When using the app from either types of phone, the hub beeps and the light on the hub blinks to indicate that the door is about to close. But after about 10 seconds the light stops blinking. The beeping still continues for another 10 seconds but nothing else happens. After about 30 seconds no more beeps and the door is still open.

The whole idea of having the hub was to ensure that we can use the app to securely and remotely operate the garage door and for it to work 100 of the time. If this continues to happen I will need to return the product. Not a satisfied customer at this point of time.