Our bots have been pre-trained to serve multiple industries

Regardless of industry, the bot has been trained to do all the reading and responding so you can focus on your important tasks. If there is something that requires your attention, it will be automatically flagged out and you will be notified.

Receive Enquiries

Let our chatbot be in the frontline supporting your customer-facing team. The chatbot will receive and respond to general enquiries and requests on your behalf — allowing you to focus only on the complex ones.

Always be in touch with your customers via the platform that they are familiar with. Our chatbot can be deployed on top of existing mobile apps, websites, e-kiosks, as well as popular messaging platforms.

Identify Intents

Upon receiving user enquiries and requests, the chatbot will process the sentences to identify the intent of the message. At the same time, the chatbot will run a sentiment analysis to determine user emotion reflected through the message.

While talking to the bot, your customers can speak in a way that they usually do when talking to humans. Its natural language understanding capability greatly improves the user experience in conversing with the chatbot.

Our chatbot recognizes the context of its conversation with your customers. The bot understands what ‘it’ is referring to — no need to mention any terms again and again when you are referring to the same thing.

Execute Actions

Following the intent that it has identified, the chatbot will return the required response or action that correspond to the intent and user sentiment. Depending on its type, the response can be in a text format, graph & chart, carousel, and more.

Automate more workflows with integration with your database and system — CRM, HRM, POS, inventory system, and more. Get the bot to simply pull the data for you, or to perform some calculations for you.

The bot remembers all information that your customers provide it with — including personal data such as: shoe size, food preference, office address, etc — allowing it to always give your customers a personalized service experience.

Fallback Mechanism

If the chatbot receives a query that it has never been trained to handle — or if it is not confident enough while identifying the intent — the query will be directed to your staff, and they will take over the conversation.

At anytime, your personnel can take over the conversation between the chatbot and your customers. With a simple click of a button, the operation of the chatbot will be paused, so human personnel can converse with the customers.

Machine Learning & Optimization

All conversational data generated will be stored in the chatbot’s database and visualized via our data analytics dashboard. The conversational data will be used to improve the performance of the bot through machine learning.

Machine Learning

All conversational data generated will be stored in the chatbot’s database and visualized via our data analytics dashboard. The conversational data will be used to improve the performance of the bot through machine learning.

Discover usage insights and listen to what your customers are talking about and what is popular among them — it helps you make informed business decisions. Also, you can review the performance of the bot, and improve accordingly.

Now you know how a chatbot works, why not try talking to one?

Go ahead and have a chat with our Food Bot, Shopper Bot, HR Bot, and others!