Slow app performance

‎04-01-202007:18 AM

After the two previous updates my messages app starting performing very slowly. When I receive a message and open the conversation I get a black screen for a few seconds then a message from let's say an hour or two before shows then after about 10 seconds the new message will pop up. Also after I finished typing my message it takes about 3-5 seconds to pop up on the feed which is to me compared to when I took this phone out of the box.

Re: Slow app performance

‎04-01-202007:34 AM

Hello, I am sorry you are experiencing this issue. I would recommend to try to do a soft reset on the phone so any bugs that the phone might have will go away. The way to do this is by holding the down button and the lock button on the right. Hold both those buttons at the same time until you see the Samsung logo, this should help. If continuing with any issues please contact me and I will be right here to assist. Have a wonderful day today.

Re: Slow app performance

‎04-01-202001:50 PM

have you tried using google messages? you might find it prety useful condering it can be used for web aswell! i havent expereinced anything bad with receiving messages or media or updates! if you plan to stick to the native messaging app i would follow up with the recommended steps the users provided. also reach out to a @samsungmoderator to further assist you!