Google Customer Reviews and Bazaarvoice reviews

We are also using Bazaarvoice services on our website. But only a few reviews from Bazaarvoice are showing up in Google Shopping. Is Bazaarvoice still Google's partner? We have not shown any new reviews in Google Shopping since last December. I am wondering Google only trust GCR reviews instead of Bazaarvoice's.

if ratings or reviews are not being seen in the google-shopping-database, verify the following:

- the website-url and business-name within the sellers-ratings-site(still) exactly matches the website-url and business-name thathave been claimed and configured in the merchant-center-account;- at least 150 unique seller reviews, each from the past 12 months,exist for the registered business within the seller-ratings-website.

if any of the ratings/reviews summaries are not being seen for particular adsverify that the underlying feedback is directly related to each specific ad.

of course, trust is likely a factor for all google's business relationships;there is no such factor as trust with respect to the automated data --

the data collected, stored, and used is automated and automatic;

if the aggregated-data is displayed for a particular ad, the major

factor is relevance with respect to current data and the specific

ad being shown.

all data collected should eventually be stored under the google-shopping domain.

otherwise, the best likely course is to contact the seller-ratings-sitesupport-organization directly -- to verify that the ratings/review site isstill in good standing with google, that business-details associated with the data has not changed, the underlying data is still available, in a format that google can still collect automatically, and to have the

ratings-site verify, through site/server logs, or similar, and possible

direct communication with google, that the underlying data is either

being collected by google, or the related data is still being sent by

the ratings-site, to google, for automated processing.

for issues related to ratings or reviews not showing in google-organic-search results, the best likely course is to contact the seller-ratings site and also post within google's webmaster-central-help-forum -- google-organic-search reviews or ratings are rather behind the scope of this forum.

if ratings or reviews are not being seen in the google-shopping-database, verify the following:

- the website-url and business-name within the sellers-ratings-site(still) exactly matches the website-url and business-name thathave been claimed and configured in the merchant-center-account;- at least 150 unique seller reviews, each from the past 12 months,exist for the registered business within the seller-ratings-website.

if any of the ratings/reviews summaries are not being seen for particular adsverify that the underlying feedback is directly related to each specific ad.

of course, trust is likely a factor for all google's business relationships;there is no such factor as trust with respect to the automated data --

the data collected, stored, and used is automated and automatic;

if the aggregated-data is displayed for a particular ad, the major

factor is relevance with respect to current data and the specific

ad being shown.

all data collected should eventually be stored under the google-shopping domain.

otherwise, the best likely course is to contact the seller-ratings-sitesupport-organization directly -- to verify that the ratings/review site isstill in good standing with google, that business-details associated with the data has not changed, the underlying data is still available, in a format that google can still collect automatically, and to have the

ratings-site verify, through site/server logs, or similar, and possible

direct communication with google, that the underlying data is either

being collected by google, or the related data is still being sent by

the ratings-site, to google, for automated processing.

for issues related to ratings or reviews not showing in google-organic-search results, the best likely course is to contact the seller-ratings site and also post within google's webmaster-central-help-forum -- google-organic-search reviews or ratings are rather behind the scope of this forum.

Google Customer Reviews and Bazaarvoice reviews

Thanks @Celebird for the explaination on the Google shopping ratings. @SUNIL, in the Google search ads or organic results, we cannot see our product reviews stars. They were in the results before. Does it have anything to do with Google's choice? Or it is all about the settings in Bazaarvoice? thanks

ratings in search-ads are derived from the same data source --the ratings that are aggregated and held on google-shopping.

the google-shopping-domain is simply a repository/database of all aggregated data, used for any and all ad-related ratings -- seller-ratings-extensions -- including both shopping-ads and search-ads, not just shopping-ratings.

star-ratings/reviews on google-organic-search are separate --related mainly to crawled schema, structured, data directly fromthe website, or sites with ratings/structured-data, related to the

business, and are mostly outside the scope of this forum.

for seller-ratings-extensions issues, the best likely courseis to contact the third-party-ratings-site support directly.

for google-organic-search ratings, the best likely course is to contact the third-party-ratings-site if they have been maintaining any structured-data related to the business, also contact whoever may have been maintainingany structured-data directly on the website, and possibly also post withinthe webmasters-central-help-forum.