Client Management where one can manage their clients' accounts without credential exchange.

Custom FB Branding where the user can post with their own brand name to Facebook profiles and groups instead of SocialPilot's to increase brand visibility.

Bulk scheduling with image uploading

Powerful and Actionable Social Media Analytics

Downloadable PDF Analytics Reports

Automated and Manual RSS feed and Content Suggestions

Deep URL shortening integration

Team Collaboration feature where the user can add upto 20 team members.

Software Description:

Zoho SalesIQ is a website visitor tracking and live chat software for small to large organizations that helps to improve customer engagement on your site and identify sales opportunities. The software provides detailed visitor information, such as location, site behavior, and new or returning visitors, that can be used to identify hot prospects and proactively engage them in chat at the most optimal time.

You can personalize chat sessions with Zoho SalesIQ's customizable chat widget, automatic language translation, and the ability for users to select which agent they would like to speak to. Create pre-defined rules and set up 'hot prospect' notifications to be sent to agents when visitors complete certain actions on your site.

Zoho SalesIQ integrates with Zoho CRM to track and record lead and prospect information. Chat sessions can be automatically converted into contact or lead records in the CRM and you can assign follow up actions without leaving the chat window. Alerts can also be sent to sales staff in Zoho CRM when identified hot prospect return to your site.

The customer engagement app can be used to monitor KPIs around visitor activity, as well as agent performance, through prebuilt reports and performance monitoring stats. Supervisors can use Zoho SalesIQ to co-browse with agents as they chat to prospects and provide coaching with live feedback.

Software Description:

Vision Helpdesk offers three customer service tools.

1) Help Desk Software - Manage customer communication from various channels like Email, Chat, Facebook, Twitter, Phone and more at one central place.

2) Satellite Help Desk - Manage your multiple companies / brands / products customer support at one place keeping isolation between different companies.

Summary:

Measure and Analyze your account completely with Social Media Analytics

Manage your clients social profiles without exchanging credentials or being an admin

Improve your brand visibility with Custom FB Branding which allows you to use your brand name instead of SocialPilot's while posting

Share fresh new content to keep the audience engaged from the vast content suggestions

Add upto 20 team members and give them access to manage your accounts

Repeat your evergreen content with the repeat post feature

Export a CSV file of all your posts to keep a record and use it again whenever you need it again

Manage and schedule the RSS Feed content automatically or manually

Summary:

Real-time visitor tracking: Analyze your store visitors in real-time. Understand how they are navigating your store. Gain insights into their geo-location and referrer source to engage in contextual conversations.

Visitor insights and lead scoring: Gain access to a highly insightful list of 'All' your store visitors. Prioritize them as hot, warm and cold based on their score. Drive sharper and more relevant engagement.

Automatic chat translation: Engage with a wider audience and cover markets spreads across the globe. Receive messages in any language, but reply to prospects in their native language.

Easy to setup and customize: Setup is as simple as copy & paste. Customization is just a few more clicks. Whatever be the look & feel of your online store, SalesIQ just blends right in.

Take SalesIQ with you: Live chat with your store visitors from the comfort of your couch or while waiting at the airport. SalesIQ plays with with your iPhone, iPad or Andriod device via standard Jabber client).

Summary:

Multi Channel Help Desk

Multi Brand Help Desk

Ticket Billing

Task Management

Help Desk Gamification and more..

Workflow Management

SLA and Escalation

Blabby - Staff Collaboration

Incident Management

Knowledgebase Management

SocialPilot Lite Free Plan

Free

Included in plan:

3 connected profiles

10 daily posts

Upto 30 posts in the scheduling queue

Individual

$10.001 user(s) / month

Included in plan:

Upto 10 social media profiles

50 daily posts

1000 posts in the scheduling queue

5 RSS Feeds

Content Discovery 7 Suggestions

Professional

$30.001 user(s) / month

Included in plan:

Upto 50 connected profiles

200 daily posts

2500 posts in the scheduling queue

Social Media Analytics

5 Team Members

10 RSS Feeds

Bulk Scheduling

Custom Facebook Branding

Small Team

$50.001 user(s) / month

Included in plan:

Upto 100 connected profiles

500 Daily Posts

Add upto 5000 posts in the scheduling queue

20 Team Members

20 RSS Feeds

Advance Curated Content

Social Media Analytics

Client Management

Bulk Scheduling

Custom Facebook Branding

Agency Plan

$100.001 user(s) / month

Included in plan:

Upto 200 connected profiles

1000 Daily Posts

Add upto 10,000 posts in the scheduling queue

20 RSS Feeds

20 Team Members

Social Media Analytics

Client Management

Bulk Scheduling

Custom FB Branding

Advance Curated Content

Pricing:

Starting from: $19.00/month

Credit card required: N/A

$19 for 3 users. $59 for 5 users. $129 for 10 users.

FAQs:

Does this service offer guides, tutorials and or customer support?

Yes, we very well offer guides, tutorials and customer support.

We have our youtube channel which has all our features video tutorials.

The support team is so fast that they solve the queries of the user just in few hours!

What platforms does this service support?

SocialPilot supports Android, iOS

What is this service generally used for?

This service is generally used for

Social media scheduling and marketing

Automating the social content

Managing client's social accounts

Measuring and analyzing one's social accounts.

Does this service offer multi-user capability (e.g. teams)?

Yes, with the Team Collaboration feature the user can add team members and give them access to manage his connected accounts at SocialPilot.

Zoho SalesIQ offers 'add-ons' across 70+ CMS, ecommerce, and email marketing platforms that help you close more deals while tracking your website visitors in real-time. Use our Developer API to integrate business applications.

FAQs:

What are some applications this service is commonly used in tandem with?