The only piece of mail I’ve ever gotten with one of those “sorry for damaging” envelopes was, oddly enough, our mail forwarding information straight from USPS! You really have to worry when the postal service damages its own outgoing mail.

if you ever see the inside of a sort facility, you will be amazed at how many packages get through without this happening. next time, wrap the excess back up tight and put some tape on it, so it wont get caught in a conveyor pinch point so easily. the reason USPS is so much cheaper than the private carriers is that they offer NO GUARANTEE of their services. a UPS driver would probably have fixed the packing as soon as he picked it up, or even contacted the sender to explain the problem and offer options.