All specimens are shipped in portable liquid nitrogen vapor tanks. These cryopreservation tanks, according to the manufacturer, will hold specimens for at least 7 days.

Tanks should not be opened until it is time for specimen removal.

Notice: Once a specimen is withdrawn from New England Cryogenic Center, we are no longer responsible for its quality or substance, except where warranted.

Returning Unused Specimens:

As part of our careful quality control program, we will not accept for return any specimen that has left our facility. We can store the specimens here as your personal inventory. Please note that specimen storage, withdrawal, and re-deposit fees will apply.

Refund Policy:

For vials currently listed as available in our catalog, New England Cryogenic Center will buy back donor vials at 50% of the original purchase price, provided the vials have not yet left our facility. A $60.00 administration fee will apply.