Note: This section contains technical terms. If
you are a non-technical user, you will be able to see what makes clicksoncall
a reliable place to keep your website, but you may not be familiar with
all of the technical terms.

clicksoncall guarantees 99.9% uptime and backs it up with:

Multiple
Redundant Application Servers

Live backup computers that take over when another computer fails.

Equipment can fail at any time. It’s
a fact of life. To avoid problems with server failure, multiple identical
copies of the computer that hosts your website are set up to run together.
When one fails, several others take over flawlessly. Your visitors never
see problems with your website if a server fails.

Multiple
Redundant Load Balancers

In the rare event that a load balancer fails,
there are multiple load balancers on standby to prevent downtime.

24/7 System
Checking

Special computer programs automatically
check the status of the servers 60 times per hour on each service. If
a failed server is detected, an automatic repair routine runs to bring
the server back online. If the program cannot restore the failed server,
a technician is automatically notified.

Note: While the repairs are made, other servers seamlessly
take over the duties of the failed server. Users will not notice a difference
in service.

Facilities Located On
An Internet Hub

Your website is hosted right on an Internet hub in a
building designed to accommodate the special needs of high-tech. This
helps to ensure that your website will load quickly and be readily available
when you or your customers need it.

Secondary/Backup
Mail Server

If a mail server fails, a secondary mail
server will automatically take over the duties of the primary mail server.
The failed mail server will automatically reboot and restore its systems
function. Users will never see problems with a failed mail server.

Secondary/Backup
Database Server

The database server is the computer where
most of the website information is stored. If the primary database fails,
the backup database automatically takes over the duties of the failed
database server.

On-site backup
Every 4 Hours

Servers are backed up to other servers on-site
every four hours to protect important information and allow recovery of
information in the rare event it’s necessary.

Off-site
Backup

Backed up information is taken off-site
to protect data and prevent loss of information in the event of a catastrophe.

RAID (multiple
backup hard drives within each server)

Redundant Array of Independent Drives

In RAID systems, important information is
stored on at least two hard drives simultaneously. In the event of a drive
failure, a backup drive automatically takes over the duties of failed
drive. Server operations continue seamlessly. Technicians promptly replace
the failed drive, and the data is immediately restored. RAID helps to
ensure data integrity.

Enterprise
Class Hard Drives

The main server hard drives are enterprise
class, and all hard drives are in RAID format. An enterprise class hard
drive costs two to four times as much as a typical home or office drive
(desktop class), but has much higher MTBF. MTBF, or Mean Time Between
Failures, is a manufacturer rating that estimates the average time between
hard drive failures. Higher time between failures means that potential
problems can occur less often.

Secondary/Backup
Firewall

In the event that the firewall fails, a
backup firewall is ready to take over the duties of the failed firewall.
The firewall is designed to carefully protect important information from
security breaches.

Secondary/Backup
File Servers

In the event that a file server fails, a
backup file server is ready to take over the duties of the failed file
server.

Dedicated
Server Facilities

Chilled server room dedicated to housing
servers only.

Redundant
Cooling Systems

Backup air conditioning systems take over in
the event of a cooling failure.

Uninterruptible Power
Supply (UPS)

All servers are equipped with uninterruptible power supplies.
A UPS is a device that sits between the wall outlet and the computer to
prevent power irregularities (outages, surges, etc.) from causing problems
with the equipment. It also acts as a backup power supply and a surge
protector.

Secondary/Backup
Power

All servers are protected with backup power
units.

Emergency
On-site Power Generators

Multiple on-site power generators are available
to provide power in the event of a grid failure.