Inbound/Outbound Mortgage Call Center Sales

At Wells Fargo, we want to satisfy our customers' financial needs and help them succeed financially. We're looking for talented people who will put our customers at the center of everything we do. Join our diverse and inclusive team where you'll feel valued and inspired to contribute your unique skills and experience.

Help us build a better Wells Fargo. It all begins with outstanding talent. It all begins with you.

Consumer Banking is an industry leader in supporting homeowners and consumers in addition to operating one of the most extensive banking franchises in the country. We serve customers through approximately 6,000 branches and 13,000 ATMs in 39 states and the District of Columbia. We serve mass market, affluent, and small business customers; as well as provide home and personal lending. Our focus is on delivering an exceptional experience for our customers through financial advice and guidance coupled with providing the products and services that will help them realize their financial hopes and dreams. We've built our team of top professionals by rewarding their accomplishments and ensuring they have what's needed to succeed.

In Wells Fargo's Consumer Lending Group (CLG), we've built our team of top professionals by rewarding their accomplishments and ensuring they have what's needed to succeed. We value and promote diversity and inclusion in every aspect of our business and at every level of our organization.

The CLG team includes Home Lending, Consumer Credit Card, Personal Loans and Lines, Direct Auto, Dealer Services, Commercial Auto, Retail Services and Education Financial Services including the professional services teams that partner with these businesses

Responsible for assessing customer needs through financial consultation. Provides customer service with the objective of providing first call resolution and recommending products and services based on customer's needs. Handles situations which require deviation from standard scripts and screens. Completes necessary system navigation and call tracking. Responsible for developing and maintaining

knowledge of a variety of financial products and services. Handles all calls with the intent of providing customer satisfaction and retention.

This SAFE position has customer contact and job duties which may include the offering/negotiating of terms and/or taking an application for a dwelling secured transaction. As such, this position requires compliance with the S.A.F.E. Mortgage Licensing Act of 2008 and all related regulations. Ongoing employment is contingent upon meeting all such requirements, including acceptable background investigation results. Individuals in a SAFE position also must meet the Loan Originator requirements under Regulation Z (LO) outlined in

the job expectations below.

Contact Center hours of operation are 7:00 am

7:00 pm, 7 days per week, including weekends. Training will be 3 weeks, on-site, Monday thru Friday, daytime hours. After training, shift will fall within the Contact Center hours (7a-7p) and will most likely include working on Sunday.

Required Qualifications

6+ months of experience offering products and services to customers based on their needs

Ability to work nights, weekends, and/or holidays as needed or scheduled

Individuals in Loan Originator (LO) positions must meet the Consumer Financial Protection Bureau qualification requirements and comply with related Wells Fargo policies. The LO qualification requirements include meeting applicable financial responsibility, character, general financial fitness and criminal background standards. A current credit report will be used to assess your financial responsibility and credit fitness, however, a credit score is not included as part of the evaluation. Successful candidates must also meet ongoing regulatory requirements including additional screening, if necessary.

This position requires SAFE registration at the time of employment. Wells Fargo will initiate the SAFE registration process immediately after your employment start date. The Nationwide Mortgage Licensing System (NMLS) web site (http://fedregistry.nationwidelicensingsystem.org ) provides the MU4R questions and registration required for employment in this position.

Street Address

AZ-Tempe: 1150 W Washington St

Tempe, AZ

Disclaimer

All offers for employment with Wells Fargo are contingent upon the candidate having successfully completed a criminal background check. Wells Fargo will consider qualified candidates with criminal histories in a manner consistent with the requirements of applicable local, state and Federal law, including Section 19 of the Federal Deposit Insurance Act.

Relevant military experience is considered for veterans and transitioning service men and women.

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VIEW JOBS3/20/2019 12:00:00 AM2019-06-18T00:00Job Description
At Wells Fargo, we want to satisfy our customers' financial needs and help them succeed financially. We're looking for talented people who will put our customers at the center of everything we do. Join our diverse and inclusive team where you'll feel valued and inspired to contribute your unique skills and experience.
Help us build a better Wells Fargo. It all begins with outstanding talent. It all begins with you.
Consumer Banking is an industry leader in supporting homeowners and consumers in addition to operating one of the most extensive banking franchises in the country. We serve customers through approximately 6,000 branches and 13,000 ATMs in 39 states and the District of Columbia. We serve mass market, affluent, and small business customers; as well as provide home and personal lending. Our focus is on delivering an exceptional experience for our customers through financial advice and guidance coupled with providing the products and services that will help them realize their financial hopes and dreams. We've built our team of top professionals by rewarding their accomplishments and ensuring they have what's needed to succeed.
In Wells Fargo's Consumer Lending Group (CLG), we've built our team of top professionals by rewarding their accomplishments and ensuring they have what's needed to succeed. We value and promote diversity and inclusion in every aspect of our business and at every level of our organization.
The CLG team includes Home Lending, Consumer Credit Card, Personal Loans and Lines, Direct Auto, Dealer Services, Commercial Auto, Retail Services and Education Financial Services including the professional services teams that partner with these businesses - Human Resources, Finance, Credit Risk, and Compliance & Operational Risk.
Responsible for assessing customer needs through financial consultation. Provides customer service with the objective of providing first call resolution and recommending products and services based on customer's needs. Handles situations which require deviation from standard scripts and screens. Completes necessary system navigation and call tracking. Responsible for developing and maintaining
knowledge of a variety of financial products and services. Handles all calls with the intent of providing customer satisfaction and retention.
This SAFE position has customer contact and job duties which may include the offering/negotiating of terms and/or taking an application for a dwelling secured transaction. As such, this position requires compliance with the S.A.F.E. Mortgage Licensing Act of 2008 and all related regulations. Ongoing employment is contingent upon meeting all such requirements, including acceptable background investigation results. Individuals in a SAFE position also must meet the Loan Originator requirements under Regulation Z (LO) outlined in
the job expectations below.
Contact Center hours of operation are 7:00 am - 7:00 pm, 7 days per week, including weekends. Training will be 3 weeks, on-site, Monday thru Friday, daytime hours. After training, shift will fall within the Contact Center hours (7a-7p) and will most likely include working on Sunday.
Required Qualifications
* 6+ months of experience offering products and services to customers based on their needs
Desired Qualifications
* Basic computer skills including the ability to navigate multiple windows, applications, and utilize search tools to find information
* Bilingual speaking proficiency in Spanish/English
* Experience addressing and resolving complex customer issues
* Ability to address and resolve complex customer issues
* Ability to effectively listen and elicit information
* Ability to navigate multiple computer systems, applications, and utilize search tools to find information
* Ability to troubleshoot common computer problems
* Basic Microsoft Office skills
* Basic knowledge and understanding of banking products and services
* Excellent verbal, written, and interpersonal communication skills
Job Expectations
* Ability to work nights, weekends, and/or holidays as needed or scheduled
* Individuals in Loan Originator (LO) positions must meet the Consumer Financial Protection Bureau qualification requirements and comply with related Wells Fargo policies. The LO qualification requirements include meeting applicable financial responsibility, character, general financial fitness and criminal background standards. A current credit report will be used to assess your financial responsibility and credit fitness, however, a credit score is not included as part of the evaluation. Successful candidates must also meet ongoing regulatory requirements including additional screening, if necessary.
* This position requires SAFE registration at the time of employment. Wells Fargo will initiate the SAFE registration process immediately after your employment start date. The Nationwide Mortgage Licensing System (NMLS) web site (http://fedregistry.nationwidelicensingsystem.org ) provides the MU4R questions and registration required for employment in this position.
Street Address
AZ-Tempe: 1150 W Washington St - Tempe, AZ
Disclaimer
All offers for employment with Wells Fargo are contingent upon the candidate having successfully completed a criminal background check. Wells Fargo will consider qualified candidates with criminal histories in a manner consistent with the requirements of applicable local, state and Federal law, including Section 19 of the Federal Deposit Insurance Act.
Relevant military experience is considered for veterans and transitioning service men and women.
Wells Fargo is an Affirmative Action and Equal Opportunity Employer, Minority/Female/Disabled/Veteran/Gender Identity/Sexual Orientation.
CONSUMER BNKG0211310 CONSUMER BNKGWells FargoTempeAZ

VIEW JOBS3/21/2019 12:00:00 AM2019-06-19T00:00About Symantec:
The mission of Symantec's Consumer Digital Safety Segment is to protect our customers' information, identities, devices, homes, and families with Norton and LifeLock technology solutions. Every day we protect more than 50 million consumers and small businesses in over 60 countries around the globe. Norton's broad array of industry-leading, award-winning technologies include device protection for PC, Mac and mobile (iOS and Android), secure backup, password management, and parental controls. Norton recently developed a new set of innovative technologies to protect internet connected devices and families in the home (IoT). Norton and LifeLock have also joined forces to provide the broadest set of digital safety solutions by leveraging LifeLock's comprehensive Identity Protection Services.
About the Role:
Symantec, provider of Norton, a leader in cyber security and consumer safety products has joined forces with LifeLock to offer a new platform for consumer safety. Our services provide online protection for electronic devices used by individuals and business enterprises alike while offering proactive identity-theft protection services for consumers. Our identity theft protection and remediation services help provide peace of mind for our nearly 5 million members in the U.S while Norton provides its cyber security across the globe. With locations and opportunities around the world, we are a performance-driven and customer-focused company. If you want to work in a collaborative environment with the energy of a startup and the strength of an industry leader, we want to talk to you! In addition to working in a growth environment, you will also have full-time benefits starting day one, an amazing 401K match, tuition reimbursement and so much more. This role offers a competitive base rate and uncapped monthly commission potentials with an average team member making $50K+ annually.
The Sales Agent is responsible for driving New Norton and LifeLock membership enrollments in an inbound telesales environment. You will educate prospective members on bundles and benefits and maximize revenue opportunity on every call. In addition, upsells additional family memberships, including our best valued plan, Norton 360 with LifeLock Ultimate Plus™ when appropriate. Responsible for achieving or exceeding sale targets and striving for quality and customer retention goals while delivering world class service.
Responsibilities:
* Handle prospective member enrollment sales calls and work to provide solutions or promotional offers designed to enroll or reinstate the caller as a Norton / LifeLock member
* Process all member enrollments accurately to ensure a successful customer onboarding experience and accurate reporting
* Sell consultatively and make recommendations of the various Norton and LifeLock plans which best align to the prospective member's needs
* Communicate new product and service opportunities to current and potential members
* Maximize all opportunities in the process of closing a sale resulting in member enrollment in-line with lifetime value expectations
* Display thorough knowledge of Norton, LifeLock and competitor products, services and messaging, to position Symantec's competitive advantage when selling and reinforcing member's knowledge on the benefits of Norton with LifeLock
* May make outreach follow up calls to potential members
* Represent Symantec and its services in an accurate, professional, and positive manner
* Demonstrate a high skill level of relationship building by adhering to defined call flow structure and using needs based selling techniques
* May mentor new representatives
Qualifications:
* High School Diploma required
* Minimum 1 year of sales experience, preferably in a call center environment
* Minimum 1 year of experience using CRM tools and/or order entry type applications
* Good verbal, written, and listening communication skills
* Ability to learn and execute selling techniques
* Excellent customer service and sales skills required
* Ability to adapt well and help drive positive change
* Computer proficiency with Microsoft Office (Word, Excel)
* Excellent multi-tasking skills
* Strong interpersonal and telephone etiquette skills, and the ability to build quick rapport with customers
Preferred Qualifications:
* College degree preferred
*
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Symantec is an equal opportunity employer. All candidates for employment will be considered without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, physical or mental disability, veteran status, or any other basis protected by applicable federal, state or local law.
Symantec CorporationTempeAZ

VIEW JOBS3/17/2019 12:00:00 AM2019-06-15T00:00When everything's connected, how we connect is everything… and we'd like to connect with you too! We are looking for you to help us deliver exceptional revenue growth for the world's most prestigious search engine as a Sales Representative with TTEC in Tempe, Arizona.
About TTEC
We help global brands provide a great experience to their customers, build customer loyalty, and grow their business. We were founded on one guiding principle: customer experiences that are simple, inspired, and more human deliver lasting value for everyone. Your role brings that principle to life.
Life at TTEC
As a global company, we're always on. When one of us is going to bed, a coworker half-way around the world has already had their coffee (or tea) and is ready to grab the baton and run with it. We work at a fast pace around here and we're not one for keeping the status quo. But just because we're busy, it doesn't mean we don't know how to have fun. We're passionate about throwing company events that bring us together to laugh and celebrate each other's achievements. We're also big on taking time out for professional development and giving back. So, if you're looking for a work-life full of purpose, passion career potential, keep reading…
What You'll be Doing
As a professional B2B Sales Representative, you've gained the ability to pair your commitment to achieve goals and targets with an amazing client focus. You'll be contacting business customers and potential clients who have previously advertised with this prestigious brand and renew their interest in growing their business through digital advertising methodologies.
On a typical day, you'll
* Contact business customers and potential clients who have expressed an interest in growing their business through digital advertising methodologies.
* Learn and effectively execute our sales methodology.
* Maintain a strong knowledge of products and the brand.
* Achieve revenue targets through high close rates and add-on sales.
* Maintain profile and contact records in our CRM system.
* Recommend, negotiate, quote, and close sales.
As a TTEC Sales Professional, You'll Enjoy
* Fun, talented and witty teammates
* The unique work environment with a 360-degree view of the Valley, including Tempe Town Lake and "A" mountain. This light-filled location offers you a professional experience unlike others in the Valley
* Free snacks, ping-pong and other games (don't forget to check out the view on your break)
* Mobility in your day – sit/stand desks, ability to move around while on calls
* B2B hours with a Monday – Friday schedule so you can take your weekends back
* Expedited opportunities for career progression as a sales professional or movement into leadership roles at this location or TTEC's other Valley locations. Think beyond Arizona too – our global brand can take you across the world if that's the path you choose.
* Potential to build your skills and knowledge as a brand ambassador for our client's iconic brand doesn't come along every day
* Knowledgeable, encouraging, and effective leadership
* Free-spirited, theme-based employee events
* Diverse and community-minded organization
* Award-winning recognition and incentive program
* And yes…all the competitive base pay, commission/bonus structure, and benefits that you'd expect
What You'll Bring to Us
* College degree or relevant work experience
* Basic working knowledge of MS Office programs and ability to efficiently navigate web applications
* Experience in a phone, remote sales environment preferred
* Familiarity with technology or consumer electronics products industry a plus
* Ability to recommend products based on customer needs
* Confident and results-oriented
* Excellent written and verbal communications
* Positive attitude
* High level of integrity with strong work ethic
* Team player – we encourage and celebrate each other's wins every day
Apply Today
* Click on the Apply Now button.
* You've applied, now what? After successfully completing the online application, please make your communication lines are open and regularly check your email for instructions.
* Thank you for applying – it's time to share this opportunity with your network and experience the happiness of working with friends (besides us, of course).
For more information about TTEC, visit ttecjobs.com or search #ExperienceTTEC throughout social media to engage in the global conversation.
As a condition of employment, TTEC requires all employees hired in the United States to successfully pass a background check, and, depending on the location and client program, to successfully pass a drug screening. TTEC is an Equal Opportunity Employer
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