Customer Service

Need help?

You are very important to us and we strive to provide You with world class Customer Service. Customer Service agents are standing by 24 hours a day, 7 days a week, in order to meet Your needs. You may contact them online at the Customer Support chatroom or via e-mail by filling out the form below.

Contact Online Support

For online assistance, visit our customer support chatroom.

Contact Billing Department

Please be advised that the billing operation is being handled by Duodecad ITS Support from now on. If You have questions about billing, please call Duodecad ITS at: (+352) 26 11 18 40

Contact by E-mail

Please fill out the form with correct data. All fields are required! Please note: In case you choose to contact us in English, you will receive an answer within a few hours. If you choose to contact us in your native language if available, the response time will be 24-48 hours.

Frequently Asked Questions

webcam-chatte.com is an adult live video chat site, where you can chat with amateur Performers from all over the world. These Performers broadcast video image live from their homes or studios, so you can watch them while chatting.
webcam-chatte.com offers a wide variety of models; to pick the one who fits your desire, you can use our Advanced Search that will help you find Performers based on appearance, age, spoken language, specialties, video quality and many more. Once you have found your favourites add them to your Favourite list and save yourself the effort next time you are looking for them.

The Performer has a webcam or camcorder set up in front of her providing live video feed through the Internet. Many Performers have audio option, so not only you can see them but hear them at the same time.
You need to have Adobe Flash plug-in installed for your browser in order to be able to view the camera feed. If you need technical help you can contact our Online Support staff available 24/7.

When you enter someone`s chatroom, you see the Performer in real time on the left hand side of the room. There is a chat window on the right hand side that you can use to chat with the Performer by entering your text message at the top of the chat window. The model`s answer will appear in the same window with different colour.
In Free Chat area of webcam-chatte.com you will find that a Performer might chat with many visitors at the same time. Once you find the Performer of your likings you can hit Private Chat button and start a live show you direct! During Private Chat you have the option to share your own camera feed provided that you have a webcam hooked up to your computer. Cam2Cam option comes with no extra fee!

webcam-chatte.com has a second based billing, which ensures that you only pay for the time you actually spent in Private Chat. You can leave a chatroom simply by clicking on Exit button in the top-right corner or navigating to a different section of the site.

Using Advanced Search You can easily specify physical features (such as hair colour, breast size, build), age, sexual preference, ethnicity, spoken languages and even quality of the camera feed or the actual per minute price.

You can use Cam2Cam service during a Private Show for FREE (no additional fee). This way the Performer is also able to see You!

Enabling Cam2Cam:

Click on "Camera" button under the Performer's video window during a Private Show

Allow access to Your camera in the Flash pop-up window

In case a black screen appears instead of Your live camera image You may do the following:

Right-click (CTRL-click for Mac users) on the video image

Choose "Settings" from the menu appearing

Click on the small webcamera icon to access Camera menu

Choose the camera You have installed

Choose Privacy menu and Allow access to Your camera.

Please make sure that no other application (e.g. MSN, Yahoo, Skype, etc.) is accessing Your camera while doing Cam2Cam and that You have the latest Flash player installed. You can download it from this location: http://www.adobe.com/go/getflashplayer.

In case You have a Mac with built-in iSight You may choose USB option from the drop-down list.

If You experience any problem browsing our site (such as strange error messages, cannot open a Performer room, can’t see camera streams, etc.) we recommend You to clear the cookies and cache from Your browser.

For Your convenience we’ve created an application that lets You clear these with a single click and give Your browser a fresh start.

The only thing You need to do is to download the file and execute it. Restarting Your browser the problem should be solved.Click here to download cookie and cache eraser: browser.cmd

* Note: Other stored data such as browser history and stored usernames and passwords might get erased too.

Our choice of browser is Mozilla Firefox 3 or higher. Click here to download it for free: http://www.firefox.com

* Make sure You always have the latest Flashplayer browser plugin for smooth camera streams and perfect user experience.

Note: This application works only on Microsoft Windows systems.

If You wish to delete Your cookies and cache manually please read the instructions below.

Firefox

Go to Tools – Clear Private Data menu. Check in Cookies and Cache and leave the rest of the checkboxes unmarked. After this click on Clear Private Data Now button.

Google Chrome

Go to Tools (wrench icon) – select Options. Click the Under The Hood tab and find Privacy section. In the Cookie Settings section, click Show cookies and select the Remove All button.

Opera

Go to Tools – Delete Private Data menu. Click on Detailed Options and check in Delete All Cookies and Delete Entire Cache. Leave the rest of the options unchecked.

For special technical assistance please visit our OnLine Technical Support. They will surely do their best to help You in hopeless situations. If You agree they can even take control of Your computer temporary while having the problem fixed.

For this service You need to visit our OnLine Support Staff who will give You the exact details of getting remote help.