Privacy Policy

Privacy Policy

We care about your privacy. We want you to know that we’re not in the business of sharing, selling, renting or trading personal information. This page explains our approach to privacy and how it affects you.

Measuring our visitors

We measure visitors to our website using Google Analytics. This records what pages you view within our site, how you arrived at our site and some basic information about your computer. All of that information is anonymous – so we don’t know who you are; just that somebody visited our site.

The information we collect from analytics helps us understand what parts of our sites are doing well, how people arrive at our site and so on. Like most websites, we use this information to make our website better. You can learn more about Google Analytics or opt out if you wish.

Ecommerce Reporting

We use 3rd party software called Metorik to provide enhanced Ecommerce reporting for our shop. This software helps us to understand customer behaviour on our shop and for us to generate reports on the sale of products. By using this website you agree to your data being processed in this way. For more information, please see Metorik’s privacy policy and GDPR statement.

Facebook, Twitter and other social networks

These services provide social buttons and similar features which we use on our website – such as the “Like” and “Tweet” buttons. To do so we embed code that they provide and we do not control ourselves. To function their buttons generally know if you’re logged in; for example Facebook use this to say “x of your friends like this”. We do not have any access to that information, nor can we control how those networks use it.

Social networks therefore could know that you’re viewing this website, if you use their services.

Contact form submissions

Information that you submit via any of our contact forms is used to help us respond to your enquiry. We do not store this information on the website’s database – it is simply delivered by email to the CoActive Health Shop team so that they can respond to your enquiry.

Online shopping

When purchasing products or services using our online shop, we will record specific personal information about you, such as your name, address and contact details. We also log account and transaction history for accounting purposes, and to monitor our business activities.

For those of you that create an account in our store, you can log in and update this personal information yourself at any time via the “My Account’ Page. If you ever have trouble editing or removing such information, simply contact us and we’ll be happy to help.

We use two payment providers to bill for our products and services online. These companies will have access to your personal and payment information. CoActive Health does not have access to or store your payment information – this is handled securely via either Paypal or Stripe. We share information with these companies only to the extent necessary for the purposes of processing payments you make via our website. For more information about how they handle your privacy, please click the links below:

Mailing Lists

As part of the registration process for our e-newsletter, we collect personal information. We use that information for a couple of reasons: to tell you about stuff you’ve asked us to tell you about; to contact you if we need to obtain or provide additional information; to check our records are right and to check every now and then that you’re happy and satisfied. We don’t rent or trade email lists with other organisations and businesses.

We use a third-party provider, MailChimp, to deliver our newsletter. We gather statistics around email opening and clicks using industry standard technologies to help us monitor and improve our e-newsletter. For more information, please see MailChimp’s privacy notice.

You can unsubscribe to general mailings at any time of the day or night by clicking the unsubscribe link at the bottom of any of our emails or contacting us via our contact form.

Links to Other Sites

Our website may contain links to other sites. If you click on a third-party link, you will be directed to that site. Note that these external sites are not operated by us. Therefore, we strongly advise you to review the privacy policy of these websites. We have no control over, and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.

General Security

To help prevent the loss, misuse or alteration of your personal information. CoActive Health takes the following precautions:

The use of SSL Encryption on the website and email accounts.

The use of Firewalls and other security software on our website.

All access to information restricted by password and/or secure key.

We value your trust in providing us your Personal Information, thus we are striving to use commercially acceptable means of protecting it. But remember that no method of transmission over the internet, or method of electronic storage is 100% secure and reliable, and we cannot guarantee its absolute security.

Of course you are responsible for keeping your password and user details confidential. Nobody at the CoActive Health Shop will ever ask you for your password, so please don’t trust anybody asking you for it.

Contacting us

As a general rule we only ask for and process information that we need in order to deliver our services to you or to provide what you have asked from us. You are however entitled to view, amend, or delete the personal information that we hold. If you need help with this, don’t hesitate to contact us.

Updates to this policy

We may update this privacy policy from time-to-time, particularly as technology changes. You can always check this page for the latest version. We may also notify you of changes to our privacy policy by email.