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at Booth 1665
MedTrade Expo
Atlanta, GA
8/24-25/2017
Smart Talk
hme news / september 2017 / www.hmenews.com 13
Mobile Solution S
24-Hour Care
810-653-5000 | uni v e r salss.com
Serving the nation's largest providers
WE'LL CARE FOR YOU, SO YOU CAN CARE FOR THEM. SO YOU CAN CARE FOR THEM.
Your patients rely on you for quality care and peace of mind.
Don't you deserve the same from your software provider?
Trust your systems to Universal Software Solutions.
We'll be here for you. Always.
Let our HDMS software help you run and grow
your HME practice. From estimates and
customer intake to patient care and billing, our
strong built-in workflow engine and powerful
API will allow for tight integrations across
platforms, giving you more time for what
matters most: patient care.
See what we can do for you:
HME Providers
Pharmacies
Home Infusions
Hospice
Home Health Providers
at Booth 1655
MedTrade Expo
Atlanta, GA
10/24-25/2017
Get a crisper
picture
By Brad Peterson
Q. What is the future of 24-hour
care?
a . It was not long ago that we dis-
covered the power of connectivity
Don't fix what
isn't broken
a imee s wo P e
Q: o kay, i see the business
benefits, but does it positively
affect my patients?
a . We can all agree that operational
success may keep an organization
running, but it's the quality of cus-
tomer care that keeps it in business.
Often times, efficient logistics man-
agement of a HME provider can
drive excellent patient care.
The benefits of implementing a
mobile solution can also improve
your organization's customer ser-
vice. From creating a paperless
environment to optimizing deliv-
ery routes, providers are able to
enhance the relationship with their
patients in the following ways:
4 When a technician is able to
worry less about capturing multi-
ple signatures or shuffling through a
stack of forms, they are able to focus
more attention on the customer,
answering questions and setting
up the equipment.
4 Creating the most efficient
route allows drivers to spend more
time with each patient during deliv-
ery and can also enable patients to
receive their equipment sooner.
4 Tracking technicians in real
time enables dispatchers and cus-
tomer service representatives to
communicate accurate estimated
times of arrival to patients and
quickly answer questions without
a lengthy game of phone tag. This
also allows the dispatcher to sched-
ule those last minute or urgent
orders because of the enhanced
visibility.
4 I n v e n t o r y m a n a g e m e n t
through a mobile application pro-
vides dispatchers or warehouse
managers with the most up-to-date
information of what equipment is
being delivered. Serial numbers
and lot numbers captured during
delivery will keep your inventory
accurate.
The investment of a mobile soft-
ware can bring about lasting and
positive effects on your organization
that stretch far beyond streamlining
operational efficiencies.
hme
Aimee Swope is a customer success
specialist at Apacheta. Reach her at
aswope@apacheta.com.
and the ability to access informa-
tion on demand on our phones. In
our world of complex rehab, we
have similar exciting new solu-
tions, especially when it comes to
providing 24-hour care.
Power wheelchairs have the
capability to be individualized and
the electronics learn these subtle
differences to produce a revolution-
ary drive experience that is consis-
tent for the lifetime of the chair.
Smart power chairs allow systems
to be intuitively configured, provid-
ing for more focus on the 24-hour
needs of the patient by dialing in
their positioning, connectivity and
drive functions, all the while gath-
ering data on the system's perfor-
mance and use for enhanced sup-
port and better clinical outcomes.
The data gathered from these
connected systems will provide
a platform for providers to moni-
tor and troubleshoot the status of
the power wheelchairs in their
fleet. Viewing clinical and service
information in real time with diag-
nostic information and the ability
to record statistics over a defined
period will take 24-hour care to
the next level for both providers
and consumers.
Now imagine that all the prod-
ucts your consumers require are
connected and delivering wireless,
real time data on how they are being
used. They're all sync'd and com-
municating with each other to give
the individual greater control over
their day, environment and life, and
you a crisper picture of outcomes
and use. This will support a more
effective 24-hour care model.
hme
Brad Peterson is vice president of
Professional Affairs and Clinical
Education at Invacare. Reach him at
bpeterson@invacare.com. Lee Ann
Hoffman, seating & positioning spe-
cialist at Invacare, contributed to this
article.