Status Update

I apologize for the lack of communication in the past couple months. We have been occupied with working towards securing funds and building out of pocket capital for a second run. We are working with our manufacturer, who has developed all the masks that we have sent out to date. In truth, We can not keep our current manufacturer due to quality concerns for a mass product standpoint, moving forward. At this point, we are searching for a new manufacturer that meets our current needs. I will keep you as up to date as possible in the future, as I believe we are getting closer to beginning production on our second run of masks. Thank you for your time,

LUMI Mask

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We still intend on providing all with a second run of our mask once ready, and will be reopening the shipping payment link closer to that time. Thanks for your patience. If you had any problems receiving your mask still, please direct message me and I will clear up any issues immediately.

I'm in the same boat. I havent seen ANYTHING for my original investment, and despite the shallow promises, nothing showed, and the communication dried up. I think the media should be our first point of call. KickStarter, and successful projects like LunaTIK have received a lot of favourable press. I think we need to let people see that there's a dark, dishonest side to the whole scheme as well. I've raised queries to KickStarter themselves about this problem and havent heard back from them either.

What can we read from this?
- You need a new manufacturer and more capital! This doesn't sound good to me at all.
- You keep making vague promises. This sounds even worse.
- This message comes just days after people threaten to go public/legal on you. WTF. TT

On my part, I have not received any masks.
You already know this since I have sent you several mails and messages about it, only to be ignored. But I'll take your word "please direct message me and I will clear up any issues immediately". Note I will update people on your answer on this very page.

Finally, let's take a step back.
My concern, maybe my main concern, is to understand what happened, and take something back from this experience. I'm sure you are also interested by such a process. This would allow everyone of us, and kickstarter, and the crowdfunding community, to learn something positive about what can go right or wrong in a project. Shit happens. That's ok. Let's just try to understand how.
Unfortunately I'm not sure you share this concern with the big picture. I'm waiting for you to prove that you can indeed chill out, take a step back, and be honest with us and yourself.

Wow, I didn't realize there were problems with the original batch, I received my LUMI and found it excellent for travel. I was just about to say it was good to hear from you again. I guess there were shipping issues? Hope everything works out! I'm looking forward to gen 2.

I also was an original backer and never received my mask. I appreciate how difficult manufacturing can be, so I'm fine waiting until the second run, but ate you able to post how we reach you directly? I am only able to find you through kickstarter. I've also moved since I first funded you, so I need to update my address. How do I do that? Anyone, anyone?