Your Visit

FAQ

WHAT IS YOUR REFUND POLICY?

Once an order is placed, there are NO REFUNDS on tickets unless the event is cancelled. Refunds are only made to the original purchaser and are issued for the value of the tickets only. In the event of a cancellation, every effort will be made to notify the purchaser.

what is your exchange policy?

There are no ticket exchanges unless you fall within one of the categories listed below:

President’s Council members and above (donors at $2,000 and above): For a $5 fee, ticket exchanges are permitted for State Theatre New Jersey-presented events no later than 72 hours prior to a performance (and during Guest Services operating hours). The original ticket purchaser must call their Ticket Concierge, Guest Services at 732-246-7469, or visit Guest Services to exchange tickets. The value of exchanged ticket monies must be redeemed within one year (365 days) of the date of the exchange and will expire thereafter. Exchange values can only be applied to tickets for State Theatre New Jersey-presented events and cannot be used for any other goods or services. All exchanges are subject to availability. Ticket sales for rental and special events are final sales and exchanges are not permitted. Tickets purchased from Ticketmaster, Groupon, GoldStar, or TodayTix cannot be exchanged through State Theatre New Jersey Guest Services.

Broadway Series Season Ticket Holders: Ticket exchanges are permitted within the same show at least 24 hours in advance, subject to availability. The original season ticket purchaser must call the Season Ticket Concierge at 732-246-7469, ext. 555 or visit Guest Services to exchange tickets.

You can donate the value of your ticket(s) to State Theatre New Jersey as a tax-deductible contribution by 1pm the day prior to the performance date.

Can I upgrade my seating at a show?

Based upon availability, ticket upgrades are permitted up until curtain and patron must pay any difference in the cost of the upgraded ticket price plus a $9 upgrade fee.

Where are your bathrooms located?

We have two women’s rooms and one men’s room on the main level. We have an additional women's room and men’s room on the second level.

Do you allow us to bring our own food and / or drinks?

Although we do not allow outside food or drink, we do have a bar and concessions for your convenience.

Does my child need his / her own ticket?

Yes, everyone who attends a performance requires their own ticket or a lap voucher. State Theatre New Jersey reserves the right to remove anyone from the theater who causes a disturbance or disrupts other customers’ experiences. Content is at the artists’ discretion. Please refer to each event page for the ages we strongly recommend as appropriate for each performance. No children under the age of 14 are permitted into the theater without a parent or guardian. Children between the ages of 1 to 14 must be seated directly adjacent to parent or guardian and will not be seated without a parent or guardian. For select performances, we offer lap vouchers for children 11 months and younger. Please visit the event page to see if a show offers a lap voucher.

What if I forget my ticket at home?

Tickets can be reprinted free of charge when the purchaser on record is present and provides valid identification. The name on the ticket must match the ID provided.

Do you have a parking lot?

The State Theatre does not have its own parking area. There are a limited number of handicap accessible spots located in front of the theater and metered street parking located around the theater. Additional handicap spots are located in the Civic Square Parking Deck. Please allow extra time for parking when attending a show. Visit the NBPA parking locator here.

Parking vouchers are available for purchase during Guest Services hours. Parking vouchers cost $13 and enable State Theatre New Jersey patrons to park at the Morris Street Parking Deck, New Street Garage, Lower Church Street Garage, the Wellness Center Garage, and the Gateway Garage, for up to 8 hours (subject to availability). The parking decks, which are operated by the New Brunswick Parking Authority, are open 24 hours a day and within walking distance of The State.

Can I go out of the venue to smoke?

You are welcome to leave the venue at any time, however, you must have your ticket to reenter the venue.

Are there restaurants in walking distance?

Do you have booster seats?

We do offer booster seats. Guest will be charged a $2 fee per booster. You are, however, welcome to bring your own booster seat. Booster seats are available at Coat Check.

Where is Will Call?

Will Call is located in the main front lobby of the State Theatre. If you have chosen to pick up your tickets from Will Call you will be able to do so an hour before the event with a form of ID in the main lobby. Prior to that time, please pick up your tickets at Guest Services.

Do you have hearing devices for those with hearing difficulties?

Listening (infrared) devices are available at coat check. Guests will be asked to leave a driver’s license as a deposit.

Where is the closest ATM?

There is a TD Bank ATM located across the street from the theater.

What are your Guest Services hours?

Can I bring a camera to the performance?

Guests are prohibited from bringing cameras and recording devices (other than phones) to the performance. All audio / visual devices and photography, filming, recording, and taping is strictly prohibited.

When do you start letting people in before a performance?

The theater lobby typically opens to the public one hour prior to the performance. Seating commences typically 30 minutes prior to the performance.

Do you allow late seating?

Guests are encouraged to be on time, accounting for traffic and time to find parking. Typically performances start promptly at the time indicated on the ticket. Latecomers will be seated solely at the discretion of management, in consultation with the show touring company. Video monitors are located throughout the theater lobby for latecomers to watch until the late seating hold has been lifted.

If the weather is bad, do you cancel performances?

In the case of inclement weather, refunds will be awarded only if the show is cancelled. If the performance is re-scheduled, then the original tickets issued are valid for the new date. In the event that a show is cancelled, we will make every effort to inform all ticketed customers via phone and email as soon as we can. If a show is cancelled, a refund will be issued back to the original payment type used to make the ticket purchase. Cash payments will be refunded by State Theatre check to the buyer on record. If you purchased through Ticketmaster, you will be contacted by Ticketmaster and they will be processing your refund: Ticketmaster customers please call 800-745-3000. If you purchased tickets from Groupon, please call 888-664-4482. If you purchased tickets from Goldstar, please call 626-204-3960.

Is there a place to check my coat or bag?

There is a coat check available on the first level for your convenience. A nominal fee of $3 per coat and $2 per bag will be charged. Coat check is cash only.

Is there an elevator?

No, we do not have any elevators. Please call Guest Services at 732-246-7469 for assistance with accessibility. The balcony is only accessible by stairs.

Do you have a gift shop?

Yes, we have a gift shop in the main lobby which is open at select performances. At times, the tour will bring artist specific merchandise which will be sold in the main lobby.

Does the show have merchandise?

Some shows will have artist specific merchandise available for purchase at the theater. If available, the merchandise will be sold in the downstairs lobby of the theater.

Do you have public WiFi access?

How can I rent the theater?

Is it wrong to purchase tickets through a ticket scalper or ticket broker?

State Theatre New Jersey strongly cautions against guests buying tickets from non-accredited ticket sources. Many guests that have purchased tickets from brokers or scalpers find themselves in possession of counterfeit tickets at inflated prices. This is especially true on sold out shows. A counterfeit ticket will not be accepted. We will not be able to offer any refunds or exchanges. We can only guarantee entry for tickets purchased from our official sources: STNJ.org or Ticketmaster.com. Tickets for State Theatre performances are also occasionally offered on these approved sites: Goldstar, Groupon, and TodayTix.