Facilities & Services:
Own Furniture if required • Close to Local shops • Near Public Transport • Lift • Wheelchair access • Gardens for residents • Phone Point in own room/Mobile • Television point in own room

Bed Vacancies

Current Reviews

Review Score: 9.7 (9.655)

The user 'Review Score' (9.7 for Hartcliffe Nursing Home) is based on 26 reviews.
The Review Score is is calculated using a combination of the average of all ratings on user reviews submitted in the last 2 years, and the total number of user reviews submitted in relation to the number of beds at the care home. The maximum Review Score is 10. To see more about the carehome.co.uk user reviews please click here.

The reviews submitted to our site do not represent our views and we accept no responsibility or liability for any such reviews.

Submitted by Briony G
(Daughter of Resident/Service User)
on Friday 24 July 2015.
Review relates to December 2014.

During the Christmas period the home was decorated beautifully. There were Christmas songs being played most times during the day. There were activities being delivered most days accessible to most residents. This was stimulating and fun and enabled the residents to join in the festive spirit. There were several Christmas concerts, visits from schools and services. The whole atmosphere was truly wonderful. On a continual basis, staff are very friendly they always say hello, but they also get to know you and form a friendly relationship with you always happy to help.

How likely would you be to recommend Hartcliffe Nursing Home? Likely

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Excellent

Staff: Good

Activities: Excellent

Management: Good

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

Raji Sunil, Home Manager at Hartcliffe Nursing Home responded to this review on 24 Jul 2015:

Thank you for taking the time to post your positive comments about our home. It is always a pleasure to see that the staff efforts to make this service such a friendly and inviting place is a success. We will ensure that the manager and the staff team are aware that you and your relative feel confident in the home to be able to make such a recommendation. Thank you for your much appreciated feedback.

Submitted by Yvonne B
(Daughter of Resident/Service User)
on Tuesday 21 July 2015.

There have been small hiccups along the way but every time I have had concerns and spoken tot he manager I have found my worries have been taken seriously and acted upon immediately. My mother on the whole is treated with respect and care. In fact some of the carers work over and above expectation. My mother has Alzheimer's Dementia and at times the care of her can be extremely difficult. As family we are more than satisfied with the care our mother receives.

How likely would you be to recommend Hartcliffe Nursing Home? Extremely likely

Submitted by Lynda M
(Daughter of Resident/Service User)
on Friday 17 July 2015.
Review relates to June 2015.

I would recommend this home to anyone looking for a first class nursing home in South Bristol, providing every aspect of care in a dignified and professional way. Staff and management always being available to help in anyway they can. My mother's quality of life has greatly improved due to the care and support she is given throughout the day and night at all times, as a family we could not ask for more. From management down to the domestic staff everyone works hard to make Hartcliffe Nursing Home a home to be proud of. A very big, big thank you Hartcliffe and well done to everyone concerned.

How likely would you be to recommend Hartcliffe Nursing Home? Extremely likely

Submitted by Lynne H
(Daughter of Resident/Service User)
on Tuesday 7 July 2015.
Review relates to July 2015.

Mum found herself at Hartcliffe by accident. Quite literally! After having a nasty fall whilst living on her own she was sent for rehab through the NHS. It became apparent that Mum would no longer be able to live on her own, and as a family, we were given enormous support by the whole team at Hartcliffe to enable Mum to stay. We cannot praise the staff enough in making Mum feel welcome and she has gone from not wanting to enter a Home to wanting to stay at Hartcliffe. All the staff from Manager to Maintenance know Mum by name and will always have time to stop and talk to any of us. I would have no hesitation in recommending Hartcliffe Nursing Home. Indeed I have already done so!

How likely would you be to recommend Hartcliffe Nursing Home? Extremely likely

Submitted by Ken S
(Son of Resident/Service User)
on Monday 29 June 2015.
Review relates to June 2015.

Mum had to be moved from sheltered accommodation for safety reasons and moved very quickly into the home. The staff and facilities are excellent. I would love to recommend this home to anyone. Mum has been working in the care community for 20 years and always said she would never go into a home, she is now really settled. I would rate this place and staff as 5 star.

How likely would you be to recommend Hartcliffe Nursing Home? Extremely likely

My husband was a resident for over five years, all of this time he was treated with respect and dignity and the best care he could have received any where. The staff were always kind in the way they spoke to him and attended to his needs. The home was always very clean and the atmosphere gave one the feeling of being part of a family. Myself and all of the family were so pleased that he spent the last years of his life in such a happy and friendly home.

How likely would you be to recommend Hartcliffe Nursing Home? Extremely likely

Submitted by Carol Phillips
(Power of Attorney/Solicitor of Resident/Service User)
on Tuesday 23 June 2015.
Review relates to June 2015.

Ron was made very welcome by the staff, he is treated with dignity and respect. He is well cared for and he is very happy and got a lot better in himself. Food is top quality, rooms are very clean, management are excellent and they are always on hand if there is a problem. Excellent all round.

How likely would you be to recommend Hartcliffe Nursing Home? Extremely likely

Submitted by Carol Phillips
(Daughter of Resident/Service User)
on Tuesday 23 June 2015.
Review relates to June 2015.

My mum has been in Hartcliffe Nursing Home for 8 and a half years, she is very happy, well cared for and treated with the utmost dignity, staff understand her needs. The staff are very kind and management are always there for you, nothing is too much trouble. I am very happy her last years are in this home. Because it is the next best place from her own home.

How likely would you be to recommend Hartcliffe Nursing Home? Extremely likely

Submitted by Leslie Rogers
(Husband of Resident/Service User)
on Thursday 18 June 2015.
Review relates to June 2015.

Mabel is well cared for, very clean, well fed (4 meals a day). Her room is very pleasant and well looked after. She has her hair done once a week. I am very happy with the service, she is treated with dignity and care.

How likely would you be to recommend Hartcliffe Nursing Home? Extremely likely

Submitted by Denise C
(Daughter of Resident/Service User)
on Wednesday 17 June 2015.
Review relates to June 2015.

Mum moved in January 2014. Mum was very underweight, suffering with dementia, anxiety, was not eating and living on supplements. Since mum has been there, she has improved tremendously. Her medication for anxiety has been improved, she has started eating and gained weight, mum has made friends and is much less anxious. I visit her every other day and am very pleased that our time together is much more happy. All the staff are kind, and their food is good.

Submitted by Stephen B
(Nephew of Resident/Service User)
on Tuesday 16 June 2015.

Gilbert has been in care for over three years since suffering a stroke. The previous home was adequate but very expensive but understaffed.
Hartcliffe care home is always very well staffed with very caring and professional people. The price of his care has also reduced quite considerably, but the standards has greatly improved.
My wife, family and I would recommend the home to anyone and everyone. Gilbert is also a very "happy".

How likely would you be to recommend Hartcliffe Nursing Home? Extremely likely

Submitted by Heather H
(Daughter of Resident/Service User)
on Tuesday 16 June 2015.

This home is amazing, all the staff are friendly and very helpful, mum made very comfortable. I have had meals there with mum, all very nice. Kept clean and presentable. Lots for residents to do, many activities. All staff work together, a great team effort by all.

How likely would you be to recommend Hartcliffe Nursing Home? Extremely likely

Submitted by Dennis H
(Resident / Service User)
with assistance of Staff
on Tuesday 16 June 2015.

I was transferred here from Southmead Hospital following Right leg amputation with grade 4 pressure ulcers fro intensive nursing rehabilitation. I have received excellent care and can only praise the staff the highest degree. I have recovered very well and shortly will be discharged. I am extremely grateful for the support, friendliness and thoughtful care from all the staff working here, from the kitchen to the nursing staff.
I really feel they have saved my life!!

How likely would you be to recommend Hartcliffe Nursing Home? Extremely likely

Submitted by Brenda J
(Wife of Resident/Service User)
on Tuesday 16 June 2015.
Review relates to June 2015.

I wold recommend anyone to this care home as I come here every day with my dog to visit my husband. the staff and doctors are welcoming and friendly to all who come, will answer inquiries you may have, regarding hair, nail cuts, also days out if the resident can manage with in-house activities and music and talks. Also a care home dog to visit residents once a week, to pat and stay with and while its a cheerful place as I visit seven days a week and can come in any time to see my husband, day or night, no restrictions, holidays, birthdays and Christmas, Easter are all catered for with balloons and trimmings. Its a homely feel to the place and I cant thank them enough. Please pass on my thoughts and wishes.

How likely would you be to recommend Hartcliffe Nursing Home? Extremely likely

Submitted by Ruth S
(Daughter of Resident/Service User)
on Thursday 11 June 2015.
Review relates to June 2015.

My mother has been a resident of Hartcliffe Nursing Home since May 2013. The staff are all caring and friendly. The home is always clean and fresh. The residents are kept spotlessly clean and well looked after. There always seems to be something going on, mum's favourite is pat dog. Her being there gives me peace of mind as I know should there be a problem they will contact me right away.

How likely would you be to recommend Hartcliffe Nursing Home? Extremely likely

Submitted by Lynette H
(Mother of Resident/Service User)
on Wednesday 10 June 2015.
Review relates to June 2015.

My aunty is in this care home and it's an excellent place where the service is 100%. All staff, nurses and management are great, it's a very friendly place where everyone is made to feel welcome. Food is 100%. I can't find anything wrong with this care home. Well done Hartcliffe Care Home.

Submitted by Caroline P
(Daughter of Resident/Service User)
on Tuesday 9 June 2015.
Review relates to June 2015.

Staff are kind,caring and treat my mum with great respect. Visitors are made very welcome and all staff are friendly and keep you updated on mums well being. The rooms are nice and very clean. The food is excellent and cooked from fresh. I know mum is being looked after well and enjoying the day to day activities which visitors can also join in. Nice garden to sit in.

How likely would you be to recommend Hartcliffe Nursing Home? Extremely likely

Submitted by Lauriel F
(Daughter of Resident/Service User)
on Friday 5 June 2015.
Review relates to June 2015.

My mothers final years were spent at Hartcliffe Nursing Home where my sister and myself found we could leave her with no concerns whatsoever, when we were not visiting. The staff are long standing employees, so continuing of care and knowing my mother 'quirks' were taken note of. Food is cooked from fresh on the premises and was a nice gesture, you could pay and have a meal with your family member. I would not hesitate in recommending this home as we visited several prior to our final decision and this one was far superior.

Submitted by Christine Sampson
(Daughter of Resident/Service User)
on Tuesday 4 November 2014.

A warm and friendly place to live where every effort is made to make residents feel at home. Well trained caring staff, daily activities and wonderful food. I am so grateful that mum is cared for so well in this very well managed home. Thank you to all!

Submitted by Karen Wells
(Daughter of Resident/Service User)
on Wednesday 15 October 2014.
Review relates to August 2014.

Delighted to recommend this outstanding nursing home.My Father moved into Hartcliffe nursing home in June this year. As a nurse of 35 years, I am delighted to recommend this exemplary nursing home. I am thrilled with the care and professionalism of all the staff; it is excellent. They are kind, caring, communicative and friendly. Family are made to feel a part of the home, not visitors to it. Knowing that my Father is being so well looked after is such a reassurance.

How likely would you be to recommend Hartcliffe Nursing Home? Extremely likely

Submitted by Elizabeth Turvey
(Daughter of Resident/Service User)
on Tuesday 23 September 2014.

MHA Hartcliffe provides a friendly and caring environment, where our mother feels safe and secure and considers the staff her friends. Activities are regularly arranged to encourage a great sense of community between residents, staff and families.

Submitted by Robert B
(Power of Attorney/Solicitor of Resident/Service User)
on Tuesday 16 September 2014.

Staff friendly and helpful. Atmosphere home from home. You never feel you've come at an awkward time. Always informed by staff of information and the well being of the resident. All activities are well organised and residents encouraged to join in.

Submitted by Michael Lowe
(Son of Resident/Service User)
on Tuesday 26 August 2014.

My mother is very well cared for at Hartcliffe, the staff are very friendly and caring both to residents and family. Staff always address residents by name and show real interest and respect. The home provides care not only for body and mind (there are lots of activities) but also for spiritual needs. The home has it's own chaplain which my mother appreciates.

Submitted by Joy Jackson
(Mother of Resident/Service User)
on Tuesday 12 August 2014.

A lovely homely atmosphere where all the staff are friendly. I feel very relaxed knowing that my Mum is being well cared for. The general feel is a lovely bright and friendly environment where the residents seem content and relaxed. Nothing is too much trouble for the staff and it feels like one big family. I would definitely recommend this care home.

Submitted by Trevor Smith
(Mother of Resident/Service User)
on Monday 11 August 2014.

My mother became a resident at Hartcliffe after a short period of respite care there and throughout this difficult period the staff at the home were extremely professional and informative, helping us with all our worries and concerns. They were first rate at helping my Mother settle in to her new surroundings as well as guiding us through the process with great patience and understanding. She is very happy at the home and the staff are very friendly and treat her with great respect. She has already enjoyed a number of organised events and outings and very much enjoys her surroundings.
I am extremely happy with the quality of care and the level of communication provided by Hartcliffe Nursing Home and the competent and friendly staff allow me to rest easy every day knowing that my Mother is extremely well cared for in every way.

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Excellent

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