Wanted: extraordinary talent to create a US market leader

We’re looking for the founder members of a customer services team to provide support for our growing ecommerce order management platform. Our customers’ success is vital to our business and helping them achieve success is your primary objective.

You’ll have outstanding written and spoken English skills.

You will be someone who enjoys and has experience of working in Customer Services and support roles who will own and manage the success and long-term retention of new and existing customers. It will be your advantage if you’ve worked with ERP, order management or ecommerce software such as:

Navision

ODOO

SAP

Netsuite

Responsibilities:

Provide day to day support to customers and work with developers to reproduce and resolve problems.

We’re looking for the founder members of a customer success team that has no equal in our industry.

This is an opportunity to be a founder member of a team who will become the world leader in streamlining and automating the ecommerce operations of smart and fast-growing wholesalers in the USA.

Real customer success comes from the heart – that’s why we hire only those who are genuinely passionate about owning and achieving customer success and can create a win/win environment for everyone you work with.

You will be a trusted advisor who will own and manage the success and long-term retention of a portfolio of prospects and customers. It will be to your advantage if you’ve worked with ERP, order management or ecommerce software.

Responsibilities:

Discover and develop a comprehensive understanding of typical customer workflows and business challenges.

Discover and prioritize prospect and customer needs.

Appropriately map Salesorder.com features and associated business benefits to address needs.

Working with business analysts and developers to craft solutions that combine a mix of:

customizations

integrations with 3rd party products

data migration

product and recommended process changes

training

Coach and guide customers on how to discover and realize the maximum possible value of Salesorder.com.

Organise and lead a team of resources to deliver solutions and implement Salesorder.com to meet customer and internal objectives.

Provide day to day support to Customers and work with Developers to reproduce and resolve problems.

Develop and maintain long-term relationships with customers.

Evangelize the capabilities of Salesorder.com directly and indirectly by working with content experts to create meaningful case studies that persuade and convince prospects to buy and customers to stay.

Contribute thought leadership and best practices to our teams.

Skills:

Pro-active, fast learner, clear thinker, problem solver.

Reliable spoken and written English.

Consulting to drive results and customer satisfaction.

Good at creating realistic plans, coordinating resources and leading a team to success.

Prioritize, multi-task, and perform efficiently under pressure.

Energy and enthusiasm are your hallmarks; you love the creative process and think outside-the-box, wowing people with your exciting angles and quality work.

Resilient: Never satisfied with ‘no’ for an answer; you’re able to withstand and recover quickly from difficult situations.

You’ve relentless curiosity; you’re not afraid to ask hard questions or even challenge those above you. Most of all you’ve considerable attention to detail, and you always finish what you’ve started. Which means you’re organized with a great work ethic. Ideally, you have a working knowledge of the software development process and software design.

We’ll continuously train you and help you develop a broad set of skills, and we’ll expect you to be on constant lookout for the best talent to bring onboard to help us continue to build one of the best companies in the world!

To begin with, you’ll work from home, receive training and be part of the process of setting up an office and building a team. If you fit we’ll offer you a competitive salary, great benefits, and a great working environment.

Send us a bulleted list of your skills, achievements and any other attributes you think will resonate with us to people@salesorder.com. In return, we’ll be in touch asap.

You will lead and own the process of discovering and delivering solutions to integrate or enhance our ecommerce order management platform.

Working alongside the Customer Services team, you’ll quickly understand the business and technical challenges to either research or work with our engineers to design, estimate and propose solutions to our prospects and customers.

You’ll explain in simple terms the functions and benefits to non-technical customer stakeholders. If your solution is accepted, you’ll work with developers to build, test, document and deploy the solution to meet deadlines and achieve customer satisfaction.

Responsibilities

Capture and develop functional specifications and system design specifications.

Own and manage the project, estimation, deliverables, and budgets.

Manage resources following project schedules.

Manage customer expectations effectively.

Lead testing and quality assurance.

Deliver informative, well-organized presentations.

Communicate difficult/sensitive information tactfully.

Define reporting and alerting requirements.

Help design, document and maintain system processes.

Ensure issues are identified, tracked, reported on and resolved promptly.

Report on common sources of technical issues or questions and make recommendations to engineering and customer services teams.

Always be on the lookout for ways to improve monitoring, the discovery of the problems and deliver better value to our customers.

Your copy will explain to our customers how to get the best from our ecommerce order management and accounting software. You’ll deliver concise and easy to read and understand content. You’ll work with customers, prospects and our technical teams to figure out optimal ways to explain how to operate workflows in our software.

You’re a great listener. You are an outstanding teacher and communicator. Your attention to detail and precision is faultless. You know how to get and fixate an audience’s attention. You can quickly grasp and explain complex concepts and present explanations in conventional and unconventional ways.

You’re a warm and personable team player. You’re passionate about technology, and your enthusiasm is both infectious and memorable. Finally, it goes without saying, your written and spoken English is sound.

If you think you comfortably fit the above requirement, then we’re super excited to meet you.

To apply, send an email to people@salesorder.com introducing yourself and telling us about your special powers.

We’re looking for an outstanding expert in professional software skills recruitment to lead the discovery and recruitment process. You must be able to prove you have the relevant experience. We’ll need recent references.

We intend to recruit the following bi-lingual professionals who will be based in Portugal:

An engineering team leader.

Business Analysts / Project Managers – with solid English skills.

Java developers – all levels.

PHP developers – all levels.

Customer technical support experts – ecommerce and order management or ERP.

Account managers.

Sales Engineers.

Please send us a bullet list of your achievements/skills to people@salesorder.com. Experts with a good knowledge of the Portuguese software industry will get our immediate attention.

You’ll be teaching our customers how to get the best from our ecommerce order management and accounting software. You’ll deliver training in person via GoToMeeting to small groups of stakeholders. You’ll work with customers, prospects and our technical teams to figure out optimal ways to model and operate their workflows in our software.

You’re a great listener. You are an outstanding teacher and communicator. Your attention to detail and precision is faultless. You know how to get and fixate an audience’s attention. You can quickly grasp and explain complex concepts and present explanations in conventional and unconventional ways.

You’re a warm and personable team player. You’re passionate about technology, and your enthusiasm is both infectious and memorable. Finally, it goes without saying that your written and spoken English is sound.

If you think you comfortably fit the above requirement, then we’re super excited to meet you.

To apply, send an email to people@salesorder.com introducing yourself and telling us about your special powers.

We are looking for Java developers to work on ecommerce projects such as:

Marketplace integration, i.e. Amazon, eBay, Walmart, etc.

B2B and B2C shopping cart integration i.e., REST.

B2B and B2C shopping cart and app development.

Order and Inventory Management.

Ecommerce analytics

CRM

This is an exciting opportunity to work on a complex business application and make a real contribution to the next phase of its development. Software engineering is at the heart of what we do, so we need forward thinking, versatile and passionate engineers to create groundbreaking ecommerce software and user experiences.

Although Java is the predominant language, you will be involved in many other technologies such as Javascript, JQuery, HTML, XML XSLT and MySQL etc. Moreover, you will get involved in the design and implementation of real business workflows.

You will be part of a small but growing team of software developers that are responsible for not only supporting and enhancing the existing functionality but taking the product to the next level.

You MUST have exceptional English written and verbal communication skills.

Responsibilities

Design and develop core functionality.

Design and develop scripted functionality for ‘Plugins’.

Contribute to all phases of the development lifecycle.

Debug problematic code where necessary.

Write well designed, testable, efficient code.

Ensure designs are in compliance with specifications.

Prepare and produce releases of software components.

Support continuous improvement by investigating alternatives and technologies.

Send us a bulleted list of your skills, achievements and any other attributes you think will resonate with us to people@salesorder.com. In return, we’ll be in touch asap.

“Action will delineate and define you”Thomas Jefferson

....the Brit who led America

Thomas Jefferson was one of America’s founding fathers and the principal author of the Declaration of Independence, He was born a British subject and died the third president of a country he helped found.

If ever someone was qualified to give us advice about accomplishing great, even impossible feats in our lives, it may well be Jefferson. Jefferson knew that the actions each of us take ( and don’t take) help shape our characters and our lives.