Keep an eye on your mobile workforce and handle even unexpected situations with ease. The new, standalone Route Planner – coming in H1 2018 – enables leads, supervisors, and managers to keep up and manage staff in the field and their tasks –combining geographic and calendar data, and taking into account also variables such as traffic and weather.

– How does the technology revolution impact the mobile workforce?
– Which inspection jobs are already in demand and which industries could benefit from optimizing their inspection workflow?
– How does the typical inspection process look like?
– How exactly does Resco Inspections address each step of the process?

City Smart Services solution based on Resco Field Service with offline, cross-platform apps. It provides cloud-based CRM environment designed specifically for municipalities, together with mobile apps created for residents and contractors/service technicians.

Valued Partners

We put our trust in their hands. So can you.

Resco’s partners are the ones that customize the Mobile CRM for customers, provide them with support & help with the implementation. They have a vast knowledge of Dynamics CRM, Salesforce, Oracle & Resco Mobile CRM — a winning combination.

About us

Here’s to those who are passionate about what they do. This is something we try to encourage – in fact, we strongly believe in providing people with the simplicity, flexibility, and opportunity to transform the way they manage and interact with their customers.

About CMS Industries Ltd

CMS Industries Ltd is a leading supplier of office seating furniture components to UK & European manufacturers. The company offers a full product management, from initial concept & design through to production.

CMS Industries also runs its two subsidiaries: Ergo & AirCharge. Ergo, a provider of ergonomically designed office furniture & LED lightning & accessories. AirChange offering wireless charging solutions for office, home and public spaces.

CMS Industries Challenge

CMS Industries adopted Dynamics CRM to help them keep its data in place and utilize it for improving their customer care. But they soon realized they needed a mobile solution for their sales representatives who were constantly on the move; making personal customer visits.

Our sales reps are coming to office quite rarely: twice a week or less. But we needed them to be up-to-date on recent leads raised in the office, so they could get to them as quickly as possible. Nicola Whitlock, IT/Project Manager at CMS Industries explains

Accessing Dynamics CRM from laptops was a possibility, but turned out to be far less convenient and swift as tablets would be. That’s when CMS Industries started to investigate mobility options for Dynamics CRM.

Since the internet coverage wasn’t available at all times, offline capability was a must. Also specific functionality, such as showing records on a map or being able t

The Solution

The decision on mobility was based on a combination of several factors: the functionality of the solution itself, client list, and recommendations from customers & Microsoft employees. After the evaluation of all mobile solutions on the market, Resco came out as a winner.

We chose Resco because it ticked all our boxes. We needed something that was adaptable and would really work for us. Nicola Whitlock discloses

As Nicola recollects, the beginnings with the mobile solution were tricky. “You don‘t know where to start, it’s a trial and error process. But Resco’s support team was very helpful, I haven’t had a problem they weren’t able to help with, either by email or remote access for more tricky issues.” Now that their tailored mobile solution works well, she is looking forward to move onto more advanced areas to be able to use the solution to its fullest.