We make shipping with EJDER a safe, seamless and prompt process. EJDER utilises DHL Express for both National and International orders. All orders are shipped within one to three business/working days following order confirmation unless stated otherwise.

Please note, customers who reside in Remote Locations will be charged an additional fee, after checkout, which complies with DHL Express’ Remote Area Surcharge. To confirm if you are within a Remote Area, please consult DHL Express’ Remote Area 2017 List

Tracking information is provided via E-mail and SMS following the scheduling of an order’s shipment. For more information regarding tracking information, please contact info@ejderforlife.com

EJDER is not responsible for any incurred import fees. However, we operate with an allowance level for all shipments leaving the United Kingdom for delivery to specific regions. Please see the chart below:

DHL Import Duties Free Allowance

European Union

North America

Australia

China

Unlimited

Up to £600

Up to £600

Up to £230

WRONG ADDRESS

In the event that a wrong address was provided to us and the package is returned to us, the payment made will be refunded minus the shipping fee. We will only attempt a second delivery at the request of the customer; customers who make such a request will be required to cover the shipping fee for the second delivery. No third delivery attempt will be made.

Please be aware that it can take a number of weeks for any items to be returned to us and we cannot issue a refund until the item has been received.