canon rumors FORUM

Just curious how Canon compensate his customer's time and effort in bringing the camera to their customer service centre for inspect and repair, which the issue is on their fault.And the camera need to be stayed there for more than a day, which I need to spend another day and effort to collect the camera back? And the outcome is I may get more problem after the service....

What if I only take the camera back when I start getting AF problem? Do I need to prove it's due to not enough lubricant and if I will get a charge of boom for the AF replacement?

to bring or not to bring is a question.

I sent Canon Singapore an email and I have got a call today. I was asked to bring the camera back for "FIRMWARE updated". I have never seen a firmware update statement in US Canon advisory. So I really worry what will they do on the camera. So, I will wait ....

Cannon Man

I don't think many people will find the markings on their camera. I would think they started marking them right after they figured out what was wrong. And i think that is less than a month ago because i bought my 1D X 3 weeks ago and it doesn't have the markings yet.

Well canon called me today and they are collecting it tomorrow,should have it next week,now i am worried about oil and whether it will still be properly weather sealed when i get it back do you think they could mess that up?

Well canon called me today and they are collecting it tomorrow,should have it next week,now i am worried about oil and whether it will still be properly weather sealed when i get it back do you think they could mess that up?

Correct my if I'm wrong but I think they will use the lens mount to enter the camera and getIt done so they won't actually loosen a single screw and therefor the weather sealing is untouched.

The oil splatter, well, that is pretty much a guess. Be sure to run your camera at 12 fps and really make it work so you can see as soon as possible if it splatters.

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1dx mkII, 35 L II, Zeiss 50 f2 mp, 85 L IS, Broncolor Siros 800 L.

canon rumors FORUM

Like Bornshooter Canon called me today to arrange pick up tomorrow hopefully although UPS tend not to deliver to my town on a Thursday, so we'll see. Pretty certain if I had not registered on that link I posted previously or made contact with them I would not have got that call, I'd be interested to see if any others received unsolicited calls. My previous experience with lube splatter is not good so I'll be sure to run it at 14fps on its return.

Oh and the UK cps rep emailed out all UK cps members early this evening to advise of the issue. Baffling why Canon can't coordinate the release of these recalls across their regions, not a big deal I know but basically UK owners would have found out via forums like this one, or a few days after their American cousins via that email, not sure about other regions. Pretty sure cps reps would prefer not to hear about it from customers too.

Just curious, If anyone having one the affected bodies has actually experienced the problem(s)? If so, what was your shutter count?

Also, anyone with an affected body that has a ton of use (shutter count) and no problems so far? What is your shutter count. I am sure some of you could be approaching 100K or more shutter activations by now!

I have not contacted Canon yet. However, from the posts here, it appears some users received return shipping labels from Canon...did they also cover the insurance? I checked with UPS, and they charge $10 USD per $100 in insurance coverage...that's $69 USD!

It's kind of ironic, I was just out near Irvine, CA earlier this week visiting my draughter! If this had come out one day sooner, I could have just dropped it off before returning to Albuquerque! Just my luck!

Just curious, If anyone having one the affected bodies has actually experienced the problem(s)? If so, what was your shutter count?

As I mentioned in an earlier post I only got the camera in March, but have shot over 20,000 images thus far and I have a funny feeling I may have seen the issue the advisory refers to, but can't be certain.

I have had times when the AF would not lock and the image in the viewfinder was blurry, but I always put the former down to poor skill, and the latter down to bad eye sight (even though I am 20/20), fatigue, a dirty viewfinder or something else. It is difficult to explain, but if you are shooting an important match, you are sweating and/or it is raining etc it is difficult to know what is happening.

If, as I suspect, I did have the AF lock and blurry view finder issue, then it was not constant, but intermittent in that it would come and go, which is another reason I did not suspect the camera.

I will be sending mine to CPS as soon as I am able, so probably in a week or two. Have been told they need it for around 3 working days.

Called CPS on Tuesday and overnight end both my 1Dx to them (NJ). Due back today. Leaving next week for Africa so I was uncertain if I should have the service done before I go - hope they did a good job. Service is beyond excellent!!!