Features

Add frequently asked questions to your website with just a few clicks.

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Customize questions and answers, so users can access information without having to call or email.

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Design the app to match your website design with plenty of background colors and styles.

About

A set of frequently asked questions, or FAQ, section on your website, can do more than answer customer questions quickly, it's also a customer service portal. The FAQ page might be the first point of contact a user or potential customer has with your website before completing another action, such as a purchase.

The FAQ app can help you create an FAQ page with ease. The app is free and provides all the benefits of creating an FAQ section yourself, but with a lot less effort.

Other benefits of an FAQ page include providing customer support for common questions without having a person on call at all hours, alleviating product anxieties and questions before a purchase, and improved website navigation and search. More content with more keywords related to your product selection makes it easier for users to find information on your website—and when using search engines such as Google.

A dedicated FAQ section helps address the basic needs of users by allowing them to quickly and easily navigate through commonly asked questions to find a solution. It also helps create a better overall user experience. The FAQ app uses a question-and-answer format to make it simple and visually appealing at the same time.

The FAQ app comes with several customizable design features that will allow it to blend in seamlessly with your website. You can also make sure your FAQ section is quickly accessible and neatly displayed.

REQUIRES ALL QUESTIONS TO BE IN ALL CAPS. THAT IS'NT ACCEPTABLE TO ME. WHY WOULD YOU PUT IN SUCH A CONSTRAINT?

FAQ Jan 13, 2018

We appreciate the feedback and will pass on the information to the team. Thank you.

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Meh The Person
Dec 19, 2017

it's a great app for creating an FAQ, but the app force creates a default font for the titles, which clashed with my sites aesthetic.

FAQ Dec 21, 2017

Hi. Thank you for the feedback. We appreciate your time.

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Rich Davis
Oct 27, 2017

I'm with others on having the ability to (easily) have the text NOT be all caps. For some reason the text in our FAQ fades toward the top of the list. The text is blue on a grey background but the top 3-4 questions are faded out.

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Alex Aravandinos
Oct 27, 2017

It's OK. Not mind-blowing but not completely useless either.
The concern I have is why on earth it was decided to forcefully transform the header text into UPPERCASE in your css? If I wanted uppercase - I could just type IN UPPERCASE. By making that decision you've ultimately made it completely useless. What's more is that your example shows headings in mixed case and it looks nice like that. Any chance this can be fixed? It's a minor change to your css but will make this add-on actually usable.

FAQ Oct 27, 2017

Thanks for the suggestion, Alex! We'll share that with the team. It is possible to override this in the meantime with custom CSS if you're familiar with that.

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vladimir lipa
Sep 22, 2017

I would give 5*. Unfortunately on mobile devices it unroles on every touch when you want slide up and down. It should do it only when + is touched. Something to improve. Thank you

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Jeannie williams
Aug 23, 2017

Works fine. I would like to be able to change the color of the question text before scrolling over it. It's nearly invisible as is.

FAQ Aug 30, 2017

Hello Jeannie! The text there would use your sub-headline text settings in the Theme menu.

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Maja Levkovska
Aug 01, 2017

Easy way to to pack the most important things under one title!

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bbts the source
Jul 15, 2017

It is not touch friendly with scrolling, tested on an iphone 6s ios v10.1.1

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Ginnyluo
Jul 08, 2017

滿好用的,謝謝你們!!! 但可以直接連結圖片嗎? 因為連結圖片檔案會出現圖片名稱,點進去才有圖片

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Mandy Fard
Jun 22, 2017

It is time-consuming. I wish I had control over the "order" of questions. I wish I could drag them up or down, and change the order as I wish.