Based at our City Park location

Webhelp Glasgow

Who Are We?

Webhelp is one of the UK’s fastest growing customer experience outsourcers and is leading the way in an ever-changing world of communications.

Our people make Webhelp. You will see it in every one of our offices, across more than 30 countries. Wherever you go in this company, we will offer you a unique experience – just like we do for our customers.

We’re looking to bring people on board who understand the importance of good conversation and who want to join a team that strive to provide the best customer experience in the country.

Glasgow Hope Street

Our site is located in an exceptional city centre location on Hope Street and benefits from Glasgow’s excellent shopping and restaurants as it is within close proximity to major transport hubs such as Glasgow Central and Queen Street railway stations as well as Buchanan Bus Terminus, providing an easy commute.

Glasgow City Park

Our site is located in an exceptional location close to the city centre on Alexandra Parade and benefits from Glasgow’s excellent shopping and restaurants as well as being within close proximity to major transport hubs such as Alexandra Parade and Bellgrove railway stations and is situated along one of Glasgow’s prime bus routes, providing an easy commute.

Customer Service Agent

Webhelp is one of the UK’s fastest growing customer experience outsourcers and is leading the way in an ever-changing world of communication. Working in partnership with Sainsbury’s Bank, we’re looking to bring people on board who understand the importance of good conversation and want to join a team who aim to offer the best customer service in the country.

As a Customer Service Agent, you will provide outstanding service at every touch point with our clients’ customers.

What Will I Be Doing?

Working in a multi-channel contact centre requires a hunger and drive to respond to all customer enquiries in a professional way that builds long lasting relationships and consistently achieves our service levels by meeting or exceeding individual targets.

You will service inbound customer enquiries relating to home or motor insurance products ensuring excellent customer service is delivered. Providing first contact resolution you will solve customer queries efficiently and effectively with each interaction.

What you’ll need to succeed

Previous experience of working in a contact centre with a passion for delivering excellence for the customer is essential. Home and motor insurance experience is advantageous. Excellent communication and rapport building skills are paramount, as well as attention to detail and the ability to identify a problem and provide a solution.

Our Values

A Job with Benefits

You’ll be offered a salary of £16,830 with a number of additional company benefits. Training and support will be provided from an organisation renowned for developing its staff internally. You’ll experience an exciting and fast paced environment, within a digital and innovative organisation.

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