Agent stuck in the login state ..

Hi,

one of agent is stuck in the login state . We are using the UCCE setup version-8.5. when i was trying to kill this agent session through PG CMD line (using procmon -->>>resetas Agent ID ) its showing "Agent already logged out or pending log out. AgentID=41332752" , but after doing this that agent not able to login on any Ext. error "showing this agent is alrady loged on". Any one kindly help me to come out from this issue. We are using CTI toll kit for agent login.

Agent stuck in the login state ..

Hi,

In this case we have tried everything i.e. Reseting the phone and Unassociation and Reassociation of the device from PG User in CUCM.

Actually when we check the status of the agent in PIM it gives the extension on which agent is logged on but once we Unassociate and Reassociate the device from PG User in CUCM , No extension is there with agentID in the PIM.

Our problem got resolved when we make the other side of the PG active.

I'm not able to access my old voice mail messages all of a sudden. The recording says something like 'the message is currently not available'. This has never happened before in all the years I have been using this system. I have t...
view more