COVID-19 Health & Safety - DelSuites Update

Our Top Priority – Our Guests : COVID-19 DelSuites Update

The health and safety and well-being of our customers, employees and associates is always our highest priority. We recognize that these are unprecedented times and want to re-iterate our commitment to service and safety in this challenging period. Our mission “to provide exceptional accommodations and service through innovation, teamwork and integrity” is at the core of all our efforts, as we face this challenge of responding to the COVID-19 pandemic.

Your Travel Flexibility

We remain committed to offering you the utmost flexibility. In light of these circumstances, we have made additional adjustments to our booking policies to give you peace of mind.

Effective immediately until June 30th, 2020:

New Reservations: Any new reservation booked directly through DelSuites can be cancelled any time prior to arrival without penalty.

Existing Reservations: For in-house reservations booked directly through DelSuites, guests’ can depart sooner than their scheduled departure date by providing only 2 days’ notice, instead of the standard 14 days’ notice.
(Note: The 13% HST (Harmonized Sales Tax) will be added to any reservations that fall below 30 nights as a result of a departure date change).

Third-Party Reservations: Please contact the third party directly to inquire about their cancellation and change policy.

Your Travel Safety:

Safeguarding the health and well-being of our guests and staff remains a priority to DelSuites. We continue to closely monitor information from all levels of government, Toronto Public Health agencies and WHO's guidance for the latest COVD-19 updates and guidelines. We are reinforcing their recommendations on the appropriate health and safety specifications, and with heightened awareness, incorporating enhanced measures on hygiene and cleaning into our day-to-day operations. We will continue to navigate this situation with agility and transparency as new information is made available.

During your Stay – What to Expect

We take standards for hygiene and cleanliness very seriously and are taking additional steps to ensure the safety of our guests and associates. Our safety measures are designed to address a broad spectrum of viruses, including COVID-19, and include everything from handwashing hygiene to guest suite cleaning procedures.

Wash your hands often with soap and water or use an alcohol-based hand sanitizer.

Avoid touching your eyes, nose, and mouth with unwashed hands.

Avoid close contact with people who are ill.

Stay home when you are ill. Cancel your scheduled cleaning until you are well.

Cover your cough or sneeze with a tissue, then immediately throw the tissue in the garbage and wash your hands. If you don’t have a tissue, sneeze or cough into your sleeve or arm.

Clean and disinfect frequently touched objects and surfaces.

Find out how to protect yourself, what to do if you’re sick after you travel, and how to recognize possible symptoms at Toronto Public Health. In the event you develop any of the symptoms as outlined by Public Health such as fever, cough, sore throat, headache and difficulty breathing AND have recently travelled internationally, call Telehealth Ontario at 1-866-797-0000.

If you have questions about an upcoming reservation, our team is available by phone at 416.296.8838, email at info@delsuites.com or live chat.

These are unprecedented and trying times, and we wish to thank you for your understanding and support. Please stay healthy, and we look forward to serving you and welcoming you with open doors.

Skymark West

Guest Service Directory

It is our pleasure to welcome you to DelSuites at Skymark West. We are honoured that you have selected DelSuites as your Home away from Home. Our professional and friendly team is committed to ensuring your stay is both comfortable and enjoyable. During your stay you can expect to receive timely and exceptional service. If you have any questions or concerns during your stay, we invite you to contact your Guest Services Representative immediately so we can resolve it quickly and efficiently. Enjoy your stay!

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Visitor Parking

Visitor Parking

Visitor parking is located outside and on the P1 level in the parking garage and is available on a first come, first served basis. Spots cannot be reserved. A parking permit must be obtained from the Concierge prior to parking. If the car is removed from the parking space and later returned, there is no guarantee a space will be available. Overnight visitor passes are required when guests intend to spend the evening past 2:00 a.m. Any vehicle parked without a permit will be tagged and at risk of being towed. Please note that DelSuites guests are considered building residents and are not permitted to park in Visitor spaces.

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Delsuites Parking

Delsuites Parking

If parking was not arranged prior to your arrival or if you only need it on occasion, contact DelSuites. Charges may apply. Do not park anywhere but your own assigned parking space or you are at risk of being ticketed or towed. Your vehicle must be registered with DelSuites and you will be provided with a parking tag that is to be displayed on the rear view mirror. To register your car, please email your car details (make, model and license plate) to guestservices@delsuites.com DelSuites will not assume any responsibility for tickets or towing charges if a guest parks illegally. If you find your spot occupied, contact DelSuites immediately at 416-296-8838.

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Rules and Regulations

Rules and Regulations

Pets

Pets

Skymark is not a pet friendly building. No pets are permitted on the property.

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Bikes and Lockers

Bikes and Lockers

Bikes cannot be brought into the elevators or common areas or stored in your suite/balcony. There are designated Bike storage areas available for a fee. Lockers are available in very limited supply. If you require additional storage space and availability permits, lockers can be rented through DelSuites. Contact your Guest Service Representative for more information.

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Carts and Dollies

Carts and Dollies

Skymark offers a luggage cart or flatbed dolly to assist you with the transporting of your luggage upon arrival and departure. There are also shopping carts available on the P1 and P2 level for your use for any larger purchases (grocery shopping, etc) during your stay. You can sign these out at any time from the concierge desk. They are available on a first come, first served basis.

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Amenities and Location

Amenities and Location

The building amenities are located on the Ground Floor off of the lobby and above the lobby on the 2nd floor.

An adult resident must accompany children under the age of 16 when using the recreation facilities and children under 13 are not permitted to use the exercise equipment in the exercise room.

A Photo ID card is necessary for access to the all of the facilities. You can obtain your ID by visiting the management office Monday-Friday 9-5pm or you can order it by calling 905-502-6447 and the property manager will leave all paper work at the rec center on the 2nd floor over the main lobby. Present photo identification to the Rec Centre and your photo will be taken for the I.D. card. Please present this card each time you use the facilities. The photo I.D. card must be returned with your keys upon departure.

The Party Room and Guest Suites are reserved through the management office for a fee. Please call 905-502-6447 for rates and availability.

The Billiards Room, Virtual Golf Centre, Bowling Alley, Dining Room, Board Room and Card Room can be reserved through the Recreation Centre Coordinator. Please call 905-502-8376 or visit their desk on the 2nd floor to book. The Recreation Coordinator is available Monday to Sunday 3pm – 11pm.