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Houses

Thank you for booking!

Hi! Thank you so much for booking a viewing with us, we are very excited to show you around some of our wonderful homes! If you have any further questions or queries regarding your viewing, please don't hesitate to give us a ring!

Book Maintenance

Heating and/or hot water

Kitchen

Bathroom and toilet

Lighting

Electricity

Water leaks

Alarms and smoke detectors

Doors and locks

Window

Damp/Mould. Internal walls, floors and ceilings

Exterior and garden

Furniture

Smell gas

Fire

Pests/vermin

Other

Heating and/or hot water

Heating and hot water off?

Please check whether the boiler is turned on. If the boiler cannot be turned on or if there is no hot water or heating after the boiler has been turned on then please contact us by telephone on :

Power off in all of the house?

If this does not work check to see if your neighbours have power. If they also do not have electricity, it will most likely be a general power cut. For more information about when it will come back up, you must report your power cut to the National Grid on 0845 835 1111.

Other electrical issues?

Please report using the button below, let us know as much detail as you can and upload a photo :

Water leaks

If the leak cannot be contained and/or it is causing damage to the property (especially if it is penetrating an electrical fitting) it is classified as an emergency and it must be reported by telephone as soon as possible. Call us on :

Window frame, handle or locks?

Please report using the button below, let us know as much detail as you can and upload a photo :

Other?

Please report using the button below, let us know as much detail as you can and upload a photo :

Damp/Mould. Internal walls, floors and ceilings

Damp or mould?

If the mould or damp is similar to the one shown in this picture then the problem may be due to condensation. Small patches of mould can be wiped off but please report larger patches or problems.

If the mould has arisen due to condensation and that condensation has been caused by the action of a tenant (such as drying clothes indoors without adequate ventilation or blocking off an air brick) then resolving the issues caused by the condensation are a tenant's responsibility.

Please report the issue using the button below and upload a picture of the problem :

Carpets or flooring damaged?

Please report using the button below, let us know as much detail as you can and upload a photo :

Dropped or loose floorboards?

Please report using the button below, let us know as much detail as you can and upload a photo :

Floor or wall tiles loose or damaged?

Please report using the button below, let us know as much detail as you can and upload a photo :

Other?

Please report using the button below, let us know as much detail as you can and upload a photo :

Exterior and garden

Drains Blocked?

If the drains are blocked with food waste or cooking oil, this would be chargeable back to you.

If you still need us to help or for any other issues please report using the button below :

Other?

Please report using the button below, let us know as much detail as you can and upload a photo :

Furniture

Please report using the button below, let us know as much detail as you can and upload a photo :

Smell gas

If you have a gas leak or you can smell gas you must immediately evacuate the property and then contact National Grid Gas Emergency Service on 0800 111 999.