Twelve years of Systems Integrator (SI) Configuration Management and seven years of technical writing experience. Authored and edited various technical publications including test plans, user manuals, CMMI documents, and configuration management plans. Conducted software testing and wrote test procedures in several different settings. Familiar with the design of different types of user manuals, reference manuals, and procedural manuals. Knowledgeable of Military Standards such as MIL-HDBK-61A, Configuration Management Guidance and MIL-STD-973, IT Infrastructure Library (ITIL), CMMI, and Configuration Management. Exercises a strong working knowledge of the major word processing/text editing systems. Software Exposure: STAT, Lotus Notes, Jira, MS Office, SharePoint, Shared-Active Directory, WordPerfect, Serena TeamTrack, Version Manager, Access […] Mercury ITG, Remedy (SRS), Visio, Visual SourceSafe (VSS), Revelation, PVCS, PageMaker 6.5, RoboHELP, CorelDRAW 7, MS Windows 98/NT […] XP, Outlook: (Express/2000), UNIX, MS Visual Basic 4, Rational ClearCase/ClearQuest (training), CA-IDMS 12.0, CA-Librarian, Analyst Pro, SAP, STARS. As a Sr. Configuration Management Manager (December 2013 to April 2015) for EDC Consulting Mr. Stadelhofer was responsible for and assisted with Integrated Personnel and Pay System - Army (IPPS-A) Configuration Management (CM) tasks to include use of the Software Configuration Management tool (STAT) for configuration identification, configuration control, configuration status accounting, configuration verification and audits, product release and delivery, and prepared and migrated builds and deployments. Performed a daily configuration status accounting of all IPPS-A CSRs from STAT for distribution to all stakeholders. Tracked all IPPS-A environments and enforced strict version control processes to ensure all environments were consistently configured. Coordinated the System Verification Review (FCA/PCA) by auditing all relevant IPPS-A technical data. Documented CDRL documents for each release and delivery of IPPS-A in preparation for migrating builds and deployments in support of configuration identification, configuration control, configuration status accounting, configuration verification, audits, product release, and delivery. He has knowledge of enterprise-level applications, including ERP, CRM, data warehouses, and ERP applications (e.g., PeopleSoft, SAP). He also has a current Security + Certification. As a Configuration Analyst (February 2013 to November 2013) for The SI Organization on the Maneki contract, Mr. Stadelhofer formalized the Configuration Management and systems engineering processes by writing the first CM Plan for the customer. Supported Data Transfer Operations and logistics functions for the activity. Served on an NGA contract as a Systems Engineer working on Service Performance Indicators in an ITIL environment. As a Technical Writer (June 2012 to October 2012) for Secure Mission Solutions, LLC on the United NetOps Situational Awareness DISA contract, Mr. Stadelhofer provided deliverable documentation support and weekly, monthly, and quarterly status reporting for the entire team. As a Configuration Manager (December 2011 to February 2012) for General Dynamics Information Technology at the sponsor's group on the I2S contract, he managed and coordinated the requests for the VM servers. He documented the server provisioning process and used JetStream. He established and documented the CM functions for the sponsor's group moving forward as the new enterprise management tool system was rolled out in 2012. As a Systems Integrator (August 2011 to October 2011), Mr. Stadelhofer identified and tracked change issues and inconsistencies in the messaging system format for PUBS.XML on the I2S contract. He assisted in the facilitation of the Technical Implementation Working Group for the National HUMINT Requirements and Tasking Center. As a Systems Engineer for Computer Sciences Corporation, (April 2011 to August 2011), Mr. Stadelhofer provided documentation support to the Identity, Roles, Security, and Account Management (IRSAM) program for DIA. He edited security related documents such as the Security Test Plan and the IRSAM System Design Document. As a Senior QA Analyst for Visual Soft, Inc., (January 2011 to April 2011), Mr. Stadelhofer provided documentation and process support for the Approved Products List (APL), a DIA contract. He wrote Use Cases and Test Cases. He entered system data into the APL, a SharePoint application. As an Account Manager for L-3 Stratis, (June 2010 to Nov. 2010), Mr. Stadelhofer provided Change Management support by processing Change Requests and Build Reports for server creation and maintenance. He served as the backup Duty Officer by producing various Operational Scheduling Plan (OSP) reports and reporting at daily meetings. He was involved in supporting the conversion to the new Enterprise Services Management Tool (ESMT) by attending the Change and Release Management Working Group meetings on a weekly basis. He attended all required meetings on a weekly basis. As a Configuration Management Analyst for Signature Government Solutions, LLC/Verizon Business, (Sept. 2008 to April 2010), Mr. Stadelhofer provided Configuration Management coordination and support to the Enterprise Metrics and Monitoring group with the Global Communications Systems division for Verizon's contract. He processed and coordinated Enterprise Network Changes (ENCs) to support the Network Deployment Readiness Board (NDRB) and the Network Operational Release Board (NORB) using Lotus Notes and Remedy (SRS). He produced agendas and minutes for the Network Engineering Review Board (NERB) meetings. He attended the Network Board Readiness Meeting (NBRM). He was cross trained and supported the preparation of the Operational Scheduling Plan (OSP) report, a twice weekly meeting. He successfully passed the ITIL Foundations course to prepare for future Configuration Management process modifications. As a Senior Configuration Management Analyst for L-3 Communications, (Feb. 2008 to Jul. 2008), Mr. Stadelhofer provided Configuration Management coordination and support to the Internal Review Board (IRB) for the United States Visitor and Immigrant Status Indicator Technology (US-VISIT) program for the Dept. of Homeland Security using Serena TeamTrack in support of Strategic and Tactical Management and Planning. He developed and maintained detailed procedures for all CM processes in support of Process Improvement. He conducted "CM Processes and Procedures" training as necessary. He performed build updates in Version Manager for website developers in support of Problem, Change, and Release Management. He coordinated the identification and development of Configuration Items for CM control in TeamTrack. He generated the weekly Change Request (CR) report from TeamTrack into Excel. He performed continuous process improvements by responding to requests from management. He coordinated meetings as required in support of IT Governance and Systems Lifecycle Management including Management of Various Review Boards. As a Configuration Management Analyst for Computer Sciences Corporation, (Aug. 2006 to Feb. 2008), Mr. Stadelhofer established and authored the Configuration Management Plan for Jason-2, a National Oceanic and Atmospheric Administration (NOAA) contract in support of Senior Project and Program Management. Coordinated the use of the CM tool, Revelation. Used VSS to prepare, track, and review CDRL documents and annotated outlines for the technical staff. Updated documents as needed in the SharePoint repository. Assisted in the creation of the Delivery Tracking system and the inventory database in Excel. Kept and distributed weekly status meeting minutes. Updated personnel as necessary. As a Requirements Analyst for Information Manufacturing Corporation, (Jan. 2006 to July 2006), Mr. Stadelhofer provided Requirements Analysis and documentation editing support to the Data Conversion Storage and Support (DCSS) contract for the CounterIntelligence Field Activity (CIFA). Updated the master project plan in MS Project in support of analyzing Missions, Functions, Requirements, Existing Capabilities, and Shortfalls. Performed project risk analysis by tracking risks in Excel. Learned the Analyst Pro tool to track all project requirements and test cases. Produced the DCSS Requirements Traceability Matrix (RTM) in Excel with assistance from Analyst Pro. Edited all project deliverables to formalize the formatting of all documents in MS Word to support Information and Systems Security Management. As a Configuration Manager with Analex Corporation at General Fund Enterprise Business System (GFEBS), (June 2005 to Jan. 2006), Mr. Stadelhofer established and documented a Configuration Management organization for the GFEBS program, a SAP implementation in support of Systems Engineering and Application Development Management. Authored the GFEBS Configuration Management Plan. Became proficient with MIL-HDBK-61A Configuration Management Guidance. Established and managed the GFEBS Configuration Control Board (CCB). Authored weekly CCB minutes for distribution on a SharePoint repository. Supervised a CM Analyst from Accenture in the day-to-day CM activities such as Change Request (CR) processing on the Mercury IT Governance tool. Performed QA function on newly entered CRs in the System Engineering Portal (SEP). Documented all CM processes and incorporated them into the GFEBS CM Plan. Coordinated a peer review of the GFEBS CM Plan. Performed a Functional Baseline Review at the end of the Design phase. Generated weekly CR metrics for management. Managed updates to the SEP CM tool to better serve the CM processes. Attended weekly Information Assurance and Tiger Team meetings for CM representation. As a Configuration Management Analyst with Keane Federal Systems, Inc., (August 2004 to March 2005), Mr. Stadelhofer reviewed and edited all CM documentation for PPMU and the entire FBI enterprise. Supported and facilitated the daily Technical Configuration Control Board (TCCB) by taking Minutes, publishing proofreading, and distribution. Daily tracked hundreds of Change Requests (CRs) in ServiceCenter (Remedy) from initiation to closing in a Shared-Active Directory environment. Researched old CRs to update the status of outstanding issues in order to analyze Missions, Functions, Requirements, Existing Capabilities, and Shortfalls. Prepared some of the agendas for the TCCB to support IT Governance and Systems Lifecycle Management including Management of Various Review Boards. Recorded daily CR metrics in the minutes document. Tracked personal metrics of time accounting for each task to the quarter hour. Tracked all Action Items resulting from approved or tabled CRs. Coordinated and authored CM procedures including the FBI Software Distribution/Release/Installation Procedure and the (future) New Site Establishment and Naming Convention Procedure. Assisted with recording Trilogy CRs in ServiceCenter. Documented the Trilogy process for the FBI enterprise. Assisted with Emergency CRs in and out of the TCCB. Documented and maintained enterprise CM policies, procedures, and guidelines. Assisted with maintaining the OCIO CM documentation and software library. Provided any needed input to Life Cycle Management (LCM) reviews in order to assist the OCIO. Received training in Rational ClearCase and ClearQuest. As a Quality Control Specialist with WR Systems, Ltd., (June 2003 to July 2004), Mr. Stadelhofer was responsible for all QC activities on the HUD OIG MRD (Management Reporting Database) contract. Obtained a 98% rating on the latest ISO Quality Audit of the HUD OIG MRD project. Responsible for all Configuration Management procedures and activities on the HUD OIG MRD contract in support of Problem, Change, and Release Management. Prepared for all ISO 9001 Quality Audits by performing all QC responsibilities for HUD OIG MRD deliverables and processes. Tested software fixes for new releases of the HUD OIG MRD system for Quality Assurance, Integrated Testing, and Validation. Maintained the Problem Report (PR) database and weekly reports. Wrote new Problem Reports as needed. Prepared for code walkthrough exercises by gathering and distributing all materials needed. Took minutes and prepared them for system updates and storage. As a Configuration Management Analyst with Science Applications International Corporation, RCAS (Reserve Component Automation System), (April 2001 to May 2003), Mr. Stadelhofer coordinated the Software Development Plan on the TRILOGY program. Mr. Stadelhofer provided Configuration Management support to the System Maintenance and Sustainment Services group of the RCAS organization to support Continuity of Operations. Co-authored Change Request documents for End of Life hardware items for review by the Change Control Board. Tracked End of Life items for Sustainment Services. Tracked ECPs for Product Maintenance and various other managers using an Excel spreadsheet from an Access download. Coordinated the creation of an additional interface on the CM ECP database. Represented CM at the OIS (Operational Integration Site) meetings on a daily basis. Tracked non-OIS trouble tickets with a daily metric query for management. Regularly attended the Change Control Board weekly meetings to represent Sustainment Services and Product Maintenance. Attended the Corporate System & Software Process Group (CS&SPG) meetings by teleconference. Evaluated Merant's PVCS for use in the Sustainment Services group. Mr. Stadelhofer completed all of the courses for the Master of Science in Information Systems degree at Strayer Online University. His thesis on "Level 4 CMMI Metrics Techniques and Econometrics" was completed in March of 2003. He achieved a 3.9 GPA. As a Technical Writer/Editor with Computer Sciences Corporation, (Defense), (June 2000 to March 2001), Mr. Stadelhofer supported CM efforts by documenting minutes for all JTAV CMCB meetings. Updated metrics on the ECR database monthly. Updated the ECR database in Access. Reviewed all JTAV documentation for accuracy and style. Authored the JTAV Style Guide. As a QA Manager (January 2000 to May 2000), Mr. Stadelhofer authored the I2MS Test Plan and documented CMM Level 3 Processes. Wrote and tracked Problem Reports using Remedy for the testing of each release of I2MS for the Air Force Office of Special Investigations. Tested new builds of I2MS against functional and cross-functional requirements. Evaluated the Rational Test tools and used RequisitePro for requirements management. Received training on SECM (Systems Engineering Capability Model) CMM Process. As a Senior Technical Writer (January 1999 to January 2000), Mr. Stadelhofer also authored test plans and coordinated various financial software application certification packages for the United States Department of State Year 2000 (Y2K) mainframe/LAN-WAN remediation and testing projects. Assembled 500 page Wang VS Test Plan for the Paris FSC. As a Staff Consultant, Senior Analyst/Technical Writer with Information Management Consultants, Inc., (January 1998 - January 1999), Mr. Stadelhofer assembled the Detailed Design Document and updated User Guide for the Discovery and Development System on the National Institute for Drug Abuse (NIDA) contract. Assisted in the preparation of a proposal to create an Electronic Document Management System for the US House of Representatives and the US Senate to track bills that are moving through the legislative process. Analyzed and drafted user needs and Requirements Analysis documentation to determine functional and cross-functional requirements on the U.S. Immigration and Naturalization Service (INS) Electronic Reading Room project. Researched costs for imaging systems for the National Science Foundation Review and Analysis contract. As a Technical Writer with User Technology Associates, Inc., (May 1996 - January 1998), Mr. Stadelhofer coordinated the documentation of various System Development Life Cycle (SDLC) deliverables. Assisted with the development and testing of the Scheduling, Hours And Reporting Package (SHARP 1.0 to 1.03) Visual Basic system against functional and cross-functional requirements for the Division of Information Resources Management at the Federal Deposit Insurance Corporation. Edited and produced (using WordPerfect 6.1) the Project Work Plan, Functional Requirements Document, Cost Benefit Analysis, Design Document, Test Plan, and User Manual. Wrote test scripts for the beta testing of the SHARP 1.0 system against functional and cross-functional requirements. Converted Rich Text Files (RTF) from SHARP and MS Access 2.0 to WordPerfect files. Initiated and composed Change Requests for the testing of SHARP 1.0 in order to perform functional allocation to identify required functionality. Performed quality control functions on the SHARP 1.0 Help System and on a file of delimited user names for use on the SQL Server. Queried production data for global statistics of SHARP usage and connectivity using ISQL. Installed approximately 235 users with SHARP 1.02 software. He assisted users with the technical aspects of SHARP. As a Technical Writer/Trainer with OAO Corporation, (February 1996 - April 1996), Mr. Stadelhofer documented the Initial Training Support Plan for the Store Tracking, Authorization, and Redemption Subsystem (STARS) against functional requirements on the IDMS in WP 5.1/6.1 for the U.S. Department of Agriculture Food and Consumer Service. Coordinated the documentation of the STARS Detailed System Design Specification in WP 6.1. Updated the Software Maintenance Enhancement Plan periodically. As a Technical Writer with Control Technologies, Inc./Microtemps, (January 1996 - February 1996), Mr. Stadelhofer created user documentation for a Visual Basic software application that monitors highway Variable Message Signs, cameras, and express lane gates (opening and closing) in accordance with functional requirements. Traveled twice to the Virginia Beach I-64 Virginia Department of Transportation (VDOT) station to document the software in the Windows NT implementation environment. As a Technical Writer with Computer Associates International, Inc., (July 1994 - December 1995), Mr. Stadelhofer provided technical writing services to CA Services, Inc. (CASI) contracts and CA software products. Wrote the Accounts Payable Getting Started manual for Masterpiece/2000, a multi currency accounting system in MS Word 6.0c using Windows for Workgroups 3.11. Edited and adapted to the CA template the user guide for a Windows NT version of Application Modeler. Updated the system travel manual from a Script download (78 pages) in WP 5.1. He rewrote system documentation (procedural manuals) of the deliverables for the U. S. Mint according to functional requirements. Summarized procedures onto a customized WordPerfect template for training purposes to fulfill functional requirements. Looked for a new job and performed various temporary data entry assignments, (October 1993 - June 1994) As a Configuration Manager with Raven, Inc., (March 1992 - September 1993), Mr. Stadelhofer collected data and coordinated Engineering Change Proposals (ECPs) for Electronic Warfare components against functional and cross-functional requirements. Tracked the progress of these ECPs through Naval Air Systems Command (NAVAIR). Exhibited knowledge of Configuration Management processes (MIL-STD 973) by updating Configuration Management Plans for Fleet Tactical Readiness Group (FTRG) programs. Managed an F-14 Yellow Sheet database in Paradox and trained new database manager for AIR 5116B. Identified an Ozone Depleting Substance (and replacement) in Grumman document. Created a 114 record database of Software Trouble Reports (STRs) for AN/GSH 65(V) TACNAV Application Bug Report Log in Paradox and imported file into EXCEL. As a Technical Recruiter with Computer Experts, Inc., (October 1991 - February 1992), Mr. Stadelhofer recruited programmers, solicited technical requirements, and assembled proposals. As a Logistics Analyst with PRC, Inc., (May 1991 - September 1991), Mr. Stadelhofer provided analytical and action tracking support for EA-6B (Harrier). Researched data for and analyzed on going requirements for Logistics Review Group (LRG) library for future LRG audit on AN/ALQ 149 and Receiver Processor Group (RPG) systems. Designed and implemented DBASE IV action tracking databases and management information systems to support Assistant Program Manager, Logistics (APML) in decision process for audit requirements. As a Junior Industrial Specialist with National Systems Management Corp., (September 1989 - February 1991), Mr. Stadelhofer upgraded aircraft acquisition databases for reporting and scheduling financial and technical analyses of NAVAIR production programs on the Integrated Production Management System (IPMS) in accordance with functional requirements using a DECServer 400 platform. Analyzed databases and management information systems and networks for FMS programs including F/A-18, F-14, EA-6B, and E-2C fixed wing aircraft, and various helicopters. Evaluated a Local Area Network (LAN) to maintain software integrity and recommended Clipper implementation to increase system efficiency. Various temporary data entry assignments, (May 1988 - August 1989). As a Marketing Researcher/Test Engineer with IBM Corporation (CDI & C&D), (November 1987 - April 1988), Mr. Stadelhofer established a worldwide aircraft Lotus database for avionics marketing research. Produced view graphs on IBM color plotter using Chartmaster and IBM/AT. Performed product testing for mainframe version of IBMLISP using MS Windows. Provided programming for Air Force contract NAVSTAR Global Positioning System by updating PTRs using TSO/ISPF on IBM 4381 to supplement Contract Data Requirements List (CDRL) technical information according to functional requirements. Various temporary data entry and sales positions, (September 1986 - October 1987). As a Research Technician with Schnabel Foundation Company, (September 1985 - August 1986), Mr. Stadelhofer implemented a civil engineering technical feasibility study on a German design of foundation walls to determine functional and cross-functional requirements of future applications in the field. Prepared civil engineering analysis using a unique methodology by building structural models from which empirical data could be extracted. Collected, tested, and photographed the data for building a life size model of this Small Business Innovative Research (SBIR) funded project. Provided marketing research for location of possible sites for building foundation retaining walls. Took certificate courses in COBOL, DB3+, and WordPerfect at Gateway Computer School.

Senior QA Analyst

Start Date: 2011-01-01End Date: 2011-04-01

Mr. Stadelhofer provided documentation and process support for the Approved Products List (APL), a DIA contract. He wrote Use Cases and Test Cases. He entered system data into the APL, a SharePoint application.

Service Manager - Newt Global

Timestamp: 2015-10-28

An experienced IT professional with more than 22 years of diverse yet progressive experience in developing and managing information technology to support strategic and operational business requirements. In addition, a dynamic self-starter and proven leader who works well in a team environment as well as independently. Always willing to take on additional responsibilities and challenges, and successful at adapting to changing business requirements and exceeding expectations.

Service Operations Manager

Start Date: 2014-12-01

Responsibilities As a subcontractor supporting Accenture, my duties include the following: • Providing day-to-day operations support and coordination to the various functional technical teams (storage, network, database, UNIX and windows) and report status of tasks to the Infrastructure Manager. • Identifying and resolving operational issues in a complex IT environment when multiple groups are involved. • Reviewing the various teams’ approach to change and configuration management • Reviewing changes coming to the TCCB and verifying that all teams have tested and are prepared to make the appropriate changes being described • Performing incident management for operational issues within data center infrastructure • Developing and maintaining operational processes in support of 24/7 operations • Facilitating and documenting Root Cause Analysis (RCA) for complex problems • Managing ticket queues to ensure operational issues are addressed and documented.

Project Manager

Start Date: 2007-12-01End Date: 2013-02-01

28Dec07-05Feb13 As the Project Manager assigned to the IT/IS Special Projects Organization, I was directly responsible for overseeing the requirements management, systems engineering, and implementation of projects on the Direct Implementation CLIN (DI CLIN). This agile CLIN supported more than 300 high visibility projects annually.

Duties and qualifications, identifying both essential and marginal duties: * This support entailed the processing, management, prioritization, coordination, assessment, engineering and implementation activities to satisfy Infrastructure Requirements specified within E-Quests, ECPs or RFCs. * Ensured that the customer requirements were technically feasible with the enterprise * Ensured that the projects were engineered based on the overarching customer requirements. * Ensured that project schedules were based on government prioritization, outage board approvals, and resource availability. * Established WBS code structure to support the DI CLIN PMO, and each individual project associated with the CLIN * Instrumental in assigning each person a WBS code for the work they provided to each of the projects supporting the DI CLIN. * Ensured that each WBS code was closed out in a timely manner once each project was implemented successfully. * Reviewed EVM on the entire CLIN with my program controller on a monthly basis to ensure that it was in line with the overall projected budget. I * I also work support the evolution and refinement of the NGA/T (and IT/IS) Requirements Management processes. * Created a process for adding new requirements to the IT/IS requirements list (Option Year baseline). * Engaged IT/IS stakeholders to ensure work performed by the contract is captured in the requirements database. * Brought the business services impacts and technical impacts of requirements together to provide a holistic view of the contract's requirements. * Develop a mapping of requirements to staffing levels, functions, organizations, supported production systems, and Service Level Agreements (SLAs). * Utilize the requirements database to analyze how contract mods and changes to budget, staffing levels/levels of effort, or SLAs affect the other variables. * Provide analysis to determine the impacts of budget changes on the contract's ability to fulfill requirements and meet Service Level Agreements (SLAs). * Perform administrative functions including but not limited to timekeeping, performance reviews, and interviewing candidates for position vacancies. * Collaborate with the Engineering and Development contractors (EE and GeoScout respectively) and IT/IS internal functions to ensure that all appropriate requirements are identified, documented, and presented to the appropriate review/management boards. * Perform requirements validation and assessment support to the Infrastructure Working Group (IWG). * Analyzing and defining Infrastructure requirements. * Requirements analysis for ad hoc requirements submitted via NGA Non-Std. Change Requests (CRs). * Requirements engineering to support the up-front definition of Infrastructure (and O&S) requirements and subsequent documentation in ISP requirements specifications. * System Engineering support in the analysis of requirements to determine: a) current NSG capabilities that will directly support the request(s), and b) new NSG capabilities that will need to be developed to support the request. * Systems Engineering support in the subsequent evaluation of Requirements within IT/IS to develop solution approaches and project plans. * Systems Engineering support in the development of ECPs in response to approved Infrastructure requirements. * Systems Engineering oversight for IT/IS Project requirements analysis and design definition activities. * Systems Engineering support in the coordination of Changes to the operational baseline to be approved and evaluated by NGA Configuration Management Boards (CMBs). * Direct engineering support in the review and assessment of infrastructure (e.g., network) designs and implementation plans to support approved infrastructure requirements. * Systems engineering support in the monitoring and analysis of system capacity and performance * Diagnosing and resolving problems * Performing configuration management and risk assessment activities * Defining and maintaining architecture and infrastructure specifications * Support the development of cost and budget analyses for satisfying new NSG Infrastructure requirements. * Mentors less experienced team members * Ability to perform tasks in a timely and accurate manner * Ability to function well in a rapidly changing environment with little or no direct supervision * Proficiency in oral and written communications

Senior Sales Executive

Start Date: 2009-01-01End Date: 2010-01-01

Vienna, VA 2009 to 2010 Provides IT and engineering professionals on a contract and permanent basis in major technology centers throughout the US. Senior Sales Executive Leveraged contacts within the cleared/intelligence space to place cleared candidates into secure sites throughout Northern Virginia and Maryland. Designed and implemented sales strategies to attract target companies. Developed top-performing sales team and maintained exceptional relations with client base. Prepared and delivered customer presentations, pricing plans, and promotional proposals to key targeted clients. Demonstrated expert performance in C-level presentations, negotiations, and sales closings. • Successfully signed 18 new National Service agreements with Fortune 500 companies in only eight months through exceptional business development performance. • Generated up to $10K in spread in just six months.

IT Staff Augmentation

Start Date: 2006-01-01End Date: 2007-01-01

firm with specific expertise in large scale, strategic project solutions. Regional Director of Sales Managed office and directed all sales initiatives for company. Acquired and personally managed top five accounts. Traveled frequently throughout the US to close business with major accounts. Worked in cooperation with all C-level executives for presentations, meetings, and negotiations. Created and implemented action plans that improved attitude and productivity while increasing sales. Evaluated staff performances and local business needs to drive revenue. Built top-tier sales team able to revitalize dormant accounts, recapture lost accounts, and penetrate new target markets. Developed outstanding customer relations built on integrity, trust, and solutions focus. • Grew sales from $19K in weekly GP/spread to $57K, driving GP up by nearly 250%. • Increased office staff by 400%, training and mentoring sales executives to foster growth.

Director of Branch Operations

Start Date: 2005-01-01End Date: 2006-01-01

Reston, VA 2005 to 2006 Provides customized consulting, workforce, and recruitment solutions to government and commercial clients across the nation. Director of Branch Operations Assumed managerial responsibility of seven-man office. Developed and led weekly sales and recruiter training, providing education for Vertical Account Penetration. Identified new and old opportunities and managed those relationships. Developed strategies to expand to new sales territories. Forecasted future business, and closed all sales calls and agreements. Provided weekly P&L reports and sales presentations. • Drove revenue from $4K in weekly spread to $20K.

Contract Consulting Recruiter NVE, Inc. Special project: The hiring of 20 people to support an USAID immediate hire position within a month. All available recruiting resources as well as the old-school networking tools were used to achieve and satisfy the required candidates for hire and to meet the dead-line for the start-date.

Maricom Systems Senior Contract Recruiter Responsibilities included the sourcing and screening of candidates. Recruiting was focused on candidates with the DB2 Database Administrators to provide database administration support. Positions recruited for include Configuration Management Specialist, Informatica/ETL Developer, Business Developer, Business Intel Developer, Project Manager, Oracle DBA, JAVA Developer, and DB2 Database Administrators. In addition to software testers, cleared engineers and various positions across the entire IT spectrum.

Bohler Engineering, Inc. Senior Contract Recruiter Responsible for restructuring and improving entire recruitment and retention processes of an expanding Commercial Land Development Company. Assignment involves creative sourcing, job posting on traditional job boards, and newspaper advertisement layouts. As well as a continuous pipeline flow of qualified and prescreened candidates to sustain the growth driven civil, surveying and land development environment. In addition provide input and oversight of standardized hiring processes and procedures for all positions from entry to executive levels. Partner with VP and hiring managers, providing a consultative approach to hiring strategy for candidates. Positioned recruited were CAD Designers, Civil Engineering, Surveyors and Project Managers.

Management Systems Designers, Inc., Senior Contract Manager As the Recruitment Manager the task was to evaluate and reorganize the recruiting practices of this Consulting Professional Services Company. Established recruiting "Best" practices within all the business units. Lead the recruiting for the entire organization with support of 7 recruiters. Designed and helped implement a new company wide recruiting process. Developed and implemented a recruitment incentive plan. Conducted a "behavioral interviewing training" Seminar. Researched and selected an automated resume tracking systems. interface with Business Unit Managers. Negotiated cost agreements for External we sites for recruiting as well as unconventional. Teamed with recruiters to source candidates to fill positions such as; Senior Oracle Developer, Proposal Coordinator, Sr. Lab Engineer, Configuration Analyst, Technical writer, Software Developer, and Sybase DBA's.

Abacus Technology Corporation, Senior Contract Recruiter Lead Corporate Recruiting Team for this Information Technology Professional Services Firm and was immediately offered a Staffing Manager's role. The Corporate Staffing team was responsible for nationwide openings generated from numerous cost managers out of our eight field offices (both nationally and internationally) and the Corporate Headquarters .Developed Staffing plans for a team of three recruiters. Established hiring procedures and was instrumental in identifying and implementation of a resume tracking database system. Identified and advised alternative sourcing methods to capture specifically skills. Full life cycle recruiting and establish "best practices." Help create and maintain good working relationships with hiring managers. Lead in the identification and selection of specific job fairs to attend targeting our current technical and professional staffing requirements and forecasted growth.

ManTech International Senior Contract Recruiter Brought on to perform Intensive technical recruiting for metropolitan Washington, D.C area requirements demanding a variety of DOD security clearances (TS/SSBI, SCI, [w/ lifestyle poly's], etc.) via personal networking, and numerous other Medias. Sourced and scheduled more than twelve interviews per week with hiring managers; achieving a 96% close rate. Established and maintain a multi-level sourcing strategy for finding ideal candidates

Division Staffing I Sr. Technical Recruiter

Start Date: 1997-07-01End Date: 2003-07-01

HR Staffing, which included but was not limited to recruitment and selection, compensation and benefits, administering policy and procedures, training and development. Primary focus has been on security cleared (Secret, TS/SCI [w/ploy], TS/SSBI, CI [w/life style poly], etc.) technical and exempt professionals; which included sourcing and qualifying candidates utilizing a combination of on-line resources, employee referrals, direct networking and tradition recruiting methods.

SAIC Abingdon, Maryland As the Senior Group Staffing Manager; reporting directly to one of the Senior Vice-President, managed 5 employees and over saw the coordination of the Sectors ongoing recruiting requirements of well over 200 plus positions within our Sectors six offices. I personally focused on the hard to fill positions from all the offices; some of which required specific skill sets such as a Rocket Scientist and Top Secret plus clearances. I also was fully responsible for the creation and implementation of the development of a resume search tool of all then, available web sites that included, free postings, free searches, and paid sites broken down by classifications and included diversity, for use companywide.

Manage and participated in the source, prescreen, and interviewing of qualified candidates identified using numerous Internet web sites and media. Innovative in, identifying, sourcing alternatives for candidates, such as recruiting agencies, military out-sourcing and other tools. Work closely with manager to identify skills and experience required for the job. Weekly recruiting status reports to hiring managers. Coverage areas consist of Colorado, Utah, Nevada, Ohio, Oregon, and Abingdon, MD. and managing a team of five (5) recruiter sector wide.

SAIC Frederick, MD/Abingdon, MD Pursued Independent Contracting for Science Applications International Corporation (SAIC); was tasked initially with a three week dead-line for hiring 75 contingent candidates for a proposal effort. After successfully accomplishing the task, was offered a full-time position with SAIC. As Sector Senior Recruiter/Manager, my responsibilities focused on strictly hard to fill mid and Upper Level Management positions throughout the Science and Engineering Sector of SAIC. Ability to source for qualified candidates creatively using numerous web sites and media has proven successful. My ability to conduct cold call direct sourcing is one of my best strengths. In addition oversaw the recruiting process of all the recruiters in six offices within the Sector.

Sr. Intel Recruiter - Six3 Systems ISG

Timestamp: 2015-10-28

An experienced, results-oriented professional with success in the Federal and Private sectors in Human Resources. Highly motivated, focused, self-disciplined and adept at assessing client needs and offering creative and informed solutions. Effective in establishing and maintaining long-term client relationships through excellent customer service, a high level of integrity, and an ability to gain trust. Solid communications and interpersonal skills result in strong alliances with associates, management and staff.

Sr. Intel Recruiter

Start Date: 2012-11-01

Responsible for sourcing and phone screening potential candidates within the Intelligence Community. Familiar with recruiting for DOD and Intelligence industry requiring TS/SCI, TS/SSBI, Full Scope Polygraphs clearances. Recruiting strategies and tools included internet research (including job boards and networking) and candidate recruitment. Utilized a company based tracking system to add candidates, move candidates through the process, and tracked communication with potential candidates. Developed and maintained a pipeline of qualified candidates. Sourcing resources includes various databases, Intel job boards, business connections, internet Boolean searches for passive candidates, and my own database of cleared candidates

Receptionist / Office Assistant

Start Date: 1986-01-01End Date: 1986-08-01

Answered phones/routed calls to Commission's directors, executives, and other staff; greeted and announced visitors; typed correspondence and documents; opened and distributed mail; assisted the office manager, executives, and staff; monitored and maintained office supplies; laid out and pasted up the Commission's monthly newsletter. Commission was in service temporarily for a study (approximately 2-3 years), and was dissolved in December 1986.

Corporate Account Manager

Start Date: 1999-07-01End Date: 2000-03-01

Representing Bell Atlantic Federal Systems on Capitol Hill (U.S. Senate, U.S. House of Representatives, Library of Congress, Architect of the Capitol, and the Capitol Hill Police). • Extremely challenging political environment requiring direct interface on numerous issues such as security, competition, telecommunications trends, new services (XDSL), (ATM Networking), contingency planning, future account development, and new business plans of opportunity in a regulated and deregulated sales atmosphere. • Served as representative on telecommunications issues, having a direct impact on various legislative branches and committees.

Senior Program Manager

Start Date: 2006-04-01End Date: 2006-09-01

Contractor-GS-14 Equivalent) • Serve as the Program Manager for strategic planning and execution of organization-wide initiatives. • Provide overall technical insight into the development and management of policies, procedures, and operational schedules necessary for new systems and functions. • Oversee the planning, direction, and timely execution of the program or program segments; determine the goals and objectives of the program; assure their implementation by the section and operating units; develop measures that evaluate performance; make recommendations for program improvement; and manage all resources.

Purchasing Manager

Start Date: 1998-04-01End Date: 1999-07-01

Responsibilities included the review and process of requests for quotation and statements of work (RFQ/SOW). • Produced customer premise equipment (CPE), installation, training and maintenance quotations for Government accounts. • Cross-trained new hires on the various functions of open market CPE, installation, training and maintenance pricing. • Maintained all files and logs detailing quotations according to the FAR/CPSR.

Senior Account Executive

Start Date: 1991-12-01End Date: 1996-01-01

Managed all phases of over ninety client's media and advertising programs. • Assigned as major account representative to both domestic and international customers including AAA, Goodyear, Mitsubishi, American Patent Attorney, and several others with multi-million dollar annual advertising revenues. • Expectations to increase account value through selling techniques, which resulted in the capturing of over 112% of the targeted revenue each year. • Supervised new employees during systems training, delegated work to subordinates, and supervised their performance. • Designed and created advertising layouts and artwork. Creation and presentation of marketing and sales visual and support materials.

• twenty years UNIX (Solaris, HPUX, Linux) experience • Fifteen years Volume Manager (LVM, VERITAS, SVM) experience • Large data center experience • Four years Networking experience • Five years midrange/work group storage array experience • Four years of prior military experience • Five years of government contracting experience • Previously held Top Secret from DOD and TS/SCI clearance with polygraph from the USAF

Systems Specialist - Network Operations

Timestamp: 2015-10-28

• Reputation for be prompt and professional • Exceptional negotiation, diplomacy and team-building skills. • Skilled in building positive relationships and negotiating equitable agreements between employees and management. • Inactive TS/SCI clearance. • Excellent team player with the ability to work with all levels of management • Experience managing/supervising over 45 employees in a 24/7 technical environment • Experience in Desktop/Help Desk support environment; experience troubleshooting PC hardware, setup/configuration, installation/repair • Strong leadership skills; able to prioritize, delegate tasks, and make sound decisions quickly while maintaining a focus on the bottom line. • Ability to increase customer satisfaction and develop strong business relationships derived from years of customer service experience in a wide variety of settings.

Sr. Technical Recruiter at L-3 Communications Integrated Systems

Timestamp: 2015-12-24

Results oriented staffing professional with years of extensive experience in Corporate, Technical, and Creative Staffing, Account Management and general management. Experienced in Staffing, Account Management, Sales, Recruiting Intelligence, and Employee Relations. A well organized, self motivated leader with strong interpersonal and communication skills, proven to strengthen customer and client relationships.

Recruiter

Start Date: 1997-06-01End Date: 2003-10-01

Interviewed applicants to evaluate their technical qualifications for assignments. Entered skill code information, maintained and updated computer database. Monitored weekly payroll and Qualify Performance Program Comprehended technical job orders Sourced candidates through referrals, job boards, search engines, Internet research and the company’s applicant tracking system (Adapt, Net-Express) Wrote and posted Internet ads for thirteen sites including Monster, Dice, Net-Temps, CE Weekly and Career builder Made key skill sales calls to acquire new business Direct marketing and recruiting Cold calls for marketing purposes and soliciting new business Responded to and prioritized job orders efficiently Recognized as one of the top ten recruiter’s in the Southwest for Manpower in my second full year of recruiting. Areas of Specialty: Telecommunication, Finance and Engineering, Information Technology Contract, Contract to Hire and Direct Hire Placement

ISR / Intelligence Analyst

Timestamp: 2015-12-24

Seasoned Intelligence Professional and Trainer with 20 years of Air Force operations experience and a TS/SCI. Vast knowledge of ISR from both operational and intelligence perspectives. Professional, flexible, creative, and service-oriented.

Intelligence Analyst / DCGS

Start Date: 2010-01-01End Date: 2012-01-01

• Deployment to KAF for SAP project acting as Lead All Source Analyst with emphasis on Collection Management • Process, Exploit, and Disseminate Full Motion Video (FMV) collected by sensors on ISR platforms and fused HUMINT and SIGINT information with FMV imagery analysis • Utilized Multi-Media Analysis & Archive System (MAAS) including Map Coordinator, Digital Video Analyzer (DVA) and Open Map to view and playback FMV to pinpoint structures and key players on the ground while using ArcMap, Falcon View and Google Earth to locate targets of interest • Used Remote View and Imagery Exploitation Capability (IEC) to pull national imagery and mensurate structures for customer operation prep while communicating with the warfighter via mIRC and Jabber chat clients

Sr. Technical Recruiter at Serco-NA

Timestamp: 2015-10-28

Dynamic full Life cycle recruiter with over 10 years experience staffing IT/Technical (TS/SCI), Healthcare, Administrative, and Management level professionals. Solid track record placing Cleared and Non-Cleared IT professionals as well as staffing internal positions within the company. Creative sourcing techniques including innovative internet research, cold-calling, network development, and data mining.