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TSB ditches Lloyds to migrate to new tech this weekend

UK-based TSB will be migrating its customers’ data from the legacy platform provided by Lloyds Banking Group to its own new platform, Proteo4UK.

The bank says it has been operating many of its key systems from the new platforms for months already (e.g. cash machines, payment systems and a mobile app) and “nobody has even noticed – which is exactly how it should be”.

“However, as we transfer the data this weekend, we do need to temporarily switch some things off over this weekend. We’ve already let our customers know what’s happening and what is/isn’t available,” TSB adds.

The bank has created an infographic that outlines what’s happening this weekend.

“Our focus over the coming weeks is our existing customers – making sure everything is working exactly as it should be,” the bank states. “Therefore, should a new customer want to get a product with TSB from Monday, they’ll be able to do so in branch but we’re taking a phased approach in terms of reintroducing our product sales online. This is what we did when we launched in 2013 as it’s the responsible thing to do.”

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