Nicole Walters, 32, an entrepreneur and mother of three (daughters ages 6, 15, and 18) who lives in Maryland recently sent her eldest off to a local college. On Aug. 22, Walters and her husband had plans with their freshman daughter, but when she didn’t respond to their text messages and phone calls, the worried parents decided to pay her a visit.

Walters filmed the aftermath of the visit and posted it to Facebook, where it’s received 53,000 reactions, 14,000 comments, and 3.6 million views. “Bless her heart,” Walters says of her teen in the footage.