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Editorial review from Citysearch

I fully agree with Frank D. and his comment from a year ago. What motivates a business to be so hostile about legitimate returns? (I know that customers abuse the privilege.) But I was returning a defective product--and the salesperson agreed it was defective, as were all of the products. (I'd called the manufacturer, Mohawk Home Products, but they refused to help, insisting that I return to the store.) The salesperson said he would ""have to call the company"" and that since it (True Value Hardware) was located in Chicago, he would have to wait until they opened at 9:00 a.m. CDT. He...

unhappy long term customer

Average Rating

20

as a long time (18 years) customer at this store i was amazed today mon, 8/30/11, that they refused to take returns on 2 flashlights and some batteries i purchased on saturday before hurricane irene. ($70 worth for 2 flashlights, 3 of those large lantern batts. and about a dozen ""D"" batts ($1.75 ea.)) a rough hand drawn notice was taped to the cash computer; ""no refunds on storm related items"". it seems they would rather take quick storm related profits over long term customer satisfaction. i told this story to the cus.svc. lady at costco, where i also returned some batteries. she...

Brothers Hardware can be found at Orient Way 10. The following is offered: Hardware & Tools. The entry is present with us since Sep 9, 2010 and was last updated on Nov 14, 2013. In Rutherford there are 2 other Hardware & Tools. An overview can be found here.