"More of an apartment than a hotel"

4

RahmadD_13, Banda Aceh, Indonesia
13/12/2018

The establishment is more of a manage apartment rather than a hotel. The room we stayed had a living room, kitchen, microwave, etc. The location is alsi very strategic fow Wollongong, near the city center, part of the city's golf club, and a walk away feom the beach.
The down side is that there is no concierge so you have to manage your own bags.

"Love it"

4

Aprilmareex, Sydney, New South Wales, Australia
11/11/2018

beautiful hotel the only reason i didn't give it 5 stars is because they are doing large amounts of construction and we weren't advised of this before checking in, so it was a little inconvenient. But overall lovely hotel in a perfect location.

"Great location "

4

Nordiba, Doha, Qatar
06/11/2018

Stayed for 1 night .great location.room was spacious and clean.comfortable bed and big spacious toilet .staffs are also very friendly and helpful.our room was facing the golf course and the sea which makes it even better.

"Great location, comfortable rooms."

5

PLily, Sydney
03/11/2018

Nice spacious rooms, very clean, with everything you could need. I chose a room with a view over the golf course. Convenient location. Only a short walk to restaurants, cafes etc.I would stay here again.

"Spacious and comfortable"

4

Antelope58, Melbourne, Australia
24/10/2018

Stayed for three nights and had a lovely spacious room which was very comfortable and well furnished. Great meals available at the golf club restaurant located in the same building. Easy parking and access to Wollongong. Beach and waterfront close by. Doing some renovations at the time which was the only downside.

"Mrs"

2

dartan2018, Wollongong, Australia
19/10/2018

Decided to stay here for our 20th wedding anniversary as the view on their website looked amazing. Just checked in and this was the view from our room! There weren't even a table & chairs on the balcony for us to have a drink & look at the view, through the builders debris that was left right outside our balcony. Shame they did not warn us that we were staying in a building site when we booked. Will not be staying here again, very disappointing

Michael Z, Guest Relations Manager at Best Western City Sands, responded to this review
Dear dartan,
Thank you for your review albeit under better circumstances.
I have corresponded with you by email after the fact apologizing for the builders debris left on the restaurant roof. Dealing with contractors is never easy and the issue has been addressed with the building site manager.
In regard to the furniture on the balcony - this is under review. Our guests can still experience wonderful views of the Pacific Ocean and Golf course which has been widely reported as the best Ocean views in Wollongong by our visitors.
Apologies for your expectations not being met.
Kind regards,
Michael

"2 night stay"

3

15/10/2018

Clean , quiet motel set on the Wollongong Golf Coarse. Lots of renovations going on right now , NO SIGNAGE which makes it extremely difficult to find at night. A couple of important area that also need improvement - no breakfast on offer until 8am , the pillows are probably the worst I've ever encountered , take your own if you can.

"Nice & clean"

4

Jmamma, Sydney, Australia
22/09/2018

Had a one night stay at the Best Western Wollongong. Although they are doing some reno's on the exterior this didn't impact on our stay. Staff were very friendly on check in & we were surprised to receive a complementary drink of choice at the bar. Room was spotlessly clean with a lovely view over golf course & ocean. As we were seeing a show at the Merrigong theater this was a very easy 5min walk. Would not hesitate to recommend the Best Western City Sands ??

"Good sized rooms"

5

m0rgan37, Sydney, Australia
10/09/2018

We had a great one night stay at the Best Western City Sands Wollongong. The room was huge with the bedroom being separate from the kitchen, dining and lounge area. The bathroom was also really spacious and there was also a big patio/balcony you could access from the lounge room or bedroom. The rooms appeared to have been updated recently as the bathroom and kitchen were quite modern. The hotel exterior is quite dated but there is constructions going on at the moment (which did not interrupt our stay) to update the hotel. Upon checkin we received two complimentary drink vouchers for the bar which was a really nice touch. All the staff were very friendly. The only feedback I would have is that the bed was not the comfiest bed I've slept in, but not the worst either. Overall a great stay and really good value, would definitely stay here again.

"A well placed comfortable clean hotel"

4

fossil88, Melbourne, Australia
07/09/2018

Plenty of parking out front. Only 5 minutes from city centre but very quiet.Pleasant and helpful staff at reception. Room on the third floor was very clean and comfortable. Great views over the golf course and ocean. Dinner at the restaurant was reasonably good.

"Great location and comfortable room"

5

Brightievictoria, Victoria
29/08/2018

We did have difficulty finding a way into the car park and reception of this grand hotel attached to the golf course, but perseverance and a trip around the block was rewarded. The room was large, extremely comfortable and everything was of the best quality. It was an easy distance to the shopping and eateries, and there is a bistro onsite. Our room faced the town and the mountains, but next time we stay we will try the ocean view and walk to the beach. Its a great place to stay, with great staff too.

"Great location and fantastic views"

5

jagphillips, Port Macquarie, Australia
17/08/2018

Would recommend this hotel. The room was really good with views either over the ocean or the mountains. Just have to hop into the lift to get to the club bar which overlooks the golf course and the ocean. Our room overlooked the mountains which was a great view. So close to eateries in Wollongong and shopping. Also virtually next door to the Wollongong Stadium.

"Beautiful views and wonderful staff"

5

LorraineD D, Melbourne, Australia
14/08/2018

Stayed here recently and staff were wonderful. Great customer service skills. View from room was overlooking the golf course and the ocean. Room was exceptionally clean. Hotel was close to all amenities. Overall had a fantastic stay there.

"Great balcony views"

4

Pamela B, Melbourne, Australia
14/08/2018

The accommodation was in a great location for us. walking distance to heaps of venues, restaurants and shopping. The beach side rooms gave a great view of the beach and golf course. Rooms were a good size.
Restaurant and housekeeping staff were friendly.
Room crockery could do with an upgrade and windows and windows could be done on a more regular basis.

"Big Room - Big Views"

3

Jon R, Sydney, Australia
30/07/2018

Had Good large room with balcony leading off both lounge and bedroom. Good view out onto golf course and ocean. Loved waking up in morn looking out on the view.
Good location to go for a walk along beach front or on the beach.
Do need bit more attention to detail in cleaning room - check under draws - be little nicer if linen not stored in movable bins in entrance area.

"Great price"

5

kjudd58, Wollongong, Australia
30/07/2018

Hotel is close yo town. We had a great room overlooking the golf course and ocean, at a great price. This isn't high in star rating but great value for money
We had a function at the club, the food and service was excellent. They have a great oudoor deck off the brasserie

"Great location by the sea and golf course"

5

Ram2511, Fairfield, Australia
18/06/2018

Is truly amazing site and I enjoyed my stay at the seaside. Had cooked my own evening meal. Hotel very clean and tidy though car park needs a good cleaning. Seaside provides good viewing and a great walk on the beachside. Nice windy walk reminded me walking along the Fijian beaches. Will visit again soon for a round of golf.

Michael Z, Guest Relations Manager at Best Western City Sands, responded to this review
Dear guest,
Thank you for your positive review.
We look forward to welcoming you back for a round of golf on your next visit to Wollongong.
I loved Fiji too!
Kind regards
Michael

"Nice location"

3

Gwen U, Greater Adelaide, Australia
08/05/2018

We had an ocean view room and the view was great. The room itself was comfortable and roomy and had all the amenities you'd expect. On the downside the outside signage promoted the golf club which is attached but the fact that there is a hotel isn't that clear. The staff were bemused by the fact that we were confused. Be aware that because the hotel is attached to a golf club and it also has function room that it could be potentially busy. We had to cope with 2 wedding functions and the staff appeared undermanned in the restaurant because of it. On the plus side, there are plenty of other excellent eateries nearby. The party noise abated by midnight so you won't be kept awake all night

Michael Z, Guest Relations Manager at Best Western City Sands, responded to this review
Dear Gwen,
Thank you for your review.
We have only recently had our main signage replaced. We assumed our primary sign on the Club House would have sufficed, however we realize this is not enough and will be making changes.
We apologize for any inconvenience caused.
Kind regards,
Michael

"View with a room "

4

Linda F, New South Wales, Australia
02/05/2018

Stayed here for a 'coming to visit friends' weekend. The view from the Ocean View room was just lovely.
Had a few hiccups with the the room itself.
Thankful to Michael the Manager, who took my concerns seriously and made good on his word.
This made all of the difference to us.
Thank you again. Wollongong is just gorgeous. So many places to eat and such spectacular views.

Michael Z, Guest Relations Manager at Best Western City Sands, responded to this review
Dear Linda,
Thank you for your positive review.
Thank you for taking the time in talking to me to resolve the few hiccups. I would like the opportunity to have you back at BW City Sands and do something special for you.
Let me know it would be a pleasure.
Kind regards,
Michael

"Great location, beautiful picturesque hotel"

4

24/04/2018

Possibly the best location, this beach hotel is a fantastic escape from the city grind. Extremely peaceful surrounding, the beach itself is scarcely crowded offering almost a 'Just you and beach' experience. The beach is very well maintained, the beach is not too steep at the shores, there is dog designated area, walking trail that extends up to the nearby lighthouse. The trees that dot the beach and the skyline view makes it a memorable beach. Lots of privacy for the romantics too.
The hotel has all the basic amneties, the golf course offers a breathtaking view. The rooms are large sized, the service is great, the staff is very courteous. The only challenge i had was the limited food menu in the hotel restaurant. This is a bigger challenge as there aren't too many food outlets surrounding the vicinity. This was the reason for one star less for this hotel.
Recommended to anyone who is looking for a quick, relaxing gateway around Sydney.
The road trip from Sydney is extremely gorgeous (don't take the M1 if you want to enjoy the beautiful drive to the hotel from Sydney).

Michael Z, Guest Relations Manager at Best Western City Sands, responded to this review
Dear Devendra,
Thank you for your positive review and great feedback! We are currently changing the Restaurant menu to offer a greater variety of options for our guests.
Please ,look us up on your next visit to Wollongong.
Kind regards,
Michael

"Great location"

4

Simon B, Melbourne, Australia
10/04/2018

Stayed here for one night when visiting family in Wollongong and had an Ocean view room. Great view over the golf course to the beach and ocean and pretty close to Wollongong centre. Food options from restaurant also pretty good. Recommend if in town, particularly if you want to combine with a round or two.

Michael Z, Guest Relations Manager at Best Western City Sands, responded to this review
Dear Simon,
Thank you for your positive review. Maybe we can set up a great deal for your to Stay and Play on your next visit.
looking forward to welcoming you back.
Kind regards,
Michael

"Great location"

5

Natalie S, Sydney, Australia
04/04/2018

Stayed for one night in a queen suite. Room was spacious and clean, 1 bedroom with a queen bed, lounge with a sofa bed, kitchenette and large bathroom. Amazing views over the golf course and ocean. Free parking and free WiFi. Front desk staff friendly and helpful. Minutes walk to the stadium and a number of restaurants and bars. Would definitely stay here again.

Michael Z, Guest Relations Manager at Best Western City Sands, responded to this review
Dear Natalie,
Thank you for your positive review. We concur with your comments - thank you.
We look forward to welcoming back to Wollongong on your next visit.
Kind regards,
Michael

"Good stuff"

5

26/03/2018

Had to make a commute to the gong which I was initially very hesitant about and not sure what to expect, but was pleasantly suprised by the city sands. Nice rooms, and good location to town, my nephews wedding went off with out a hitch

Michael Z, Guest Relations Manager at Best Western City Sands, responded to this review
Dear Cody C,
Thank you for your positive review and I'm please your nephews wedding went off without a hitch.
We look forward to welcoming you back to Wollongong.
Kind regards,
Michael

"Good find for what we needed!"

4

musicxdesign, Canberra, Australia
16/03/2018

This was the perfect accommodation for an overnight stay with my mum and young son. We had a two bedroom apartment which was very spacious and perfect for our needs. There was room service which was great because we got in late. Unfortunately, there was no hotplate in the kitchen and no toaster, because I had brought supplies to make breakfast, but we couldn't and the breakfast in the hotel started after we had to leave for our early start.
The room was pretty clean, but the carpet was a little sticky.

"Good location, great views if get ocean front room."

4

04/03/2018

Walking distance to everywhere. This venue is on the golf course giving spectacular views of both the course and the ocean.Good location for Wollongong Stadium visits whether for concerts or the football.

"Great location, quiet rooms"

4

Jennifish, Eden NSW
25/02/2018

Walking distance to lovely restaurants, walk across the golf course for a lovely walk along the beach. Large comfortable quiet rooms with balconies. Only downfall was no furniture on the balcony.. ?? The rooms also have kitchenettes. Seperate bedroom, but no seperate air con so a bit stuffy. A free communal laundry is also a bonus. Restaurant had ok meals. Breakfast was only continental, and at $15 ea it was a bit steep for what was on offer.

Michael Z, Guest Relations Manager at Best Western City Sands, responded to this review
Dear guest,
Thank you for your guest review and feedback. I have passed on your comments to all relevant department managers for feedback. Apologies for the lack of variety for breakfast. We hope to see you again on your next visit to Wollongong.
Kind regards,
Michael

"Golf for him - relaxing for her"

5

19/02/2018

situated right on the golf course - perfect for hubby to play around, also right on the beach and close to shopping centers - Perfect spot - staff, very helpful and friendly - clean modern rooms, on site parking - highly recommend

Michael Z, Guest Relations Manager at Best Western City Sands, responded to this review
Dear Tracy,
Thank you for guest review and appreciate your feedback. Glad that your husband was able to play a round of golf whilst you were with us. We hope to see you again in the not to distant future .
kind regards,
Michael

"Best Western City Sands Restaurant"

3

wvidler1234, Wollongong, Australia
13/02/2018

We had heard god reports for this restaurant. So we booked for a meal on a Sunday lunch time.
When we had signed in and went upstairs to the restaurant we approached the counter and no staff were there at the time. Two of the staff were talking together so I approached them as they were not interested in customers.
We were shown to our table.
We worked out that we had to order at the counter and pay for lunch.
Chicken Parmigiana was ordered by two of us and the cheese was so burnt that the edges could not be cut with a knife.
Getting a member of staff we enquired about the state of the meal and were told that the meal we had always looked the same as ours.

Michael Z, Guest Relations Manager at Best Western City Sands, responded to this review
Dear guest,
Thank you for your comments regarding your Sunday lunch. I must apologize for the lack of guest service and the quality of food presented. I have addressed your comments with the supervisor of the Foreshore Brasserie who will ensure an immediate improvement of our standards.
I would like to discuss this with you further if possible. Can you call me on 02-4222 311 or email [email protected]
Kind regards,
Michael

"Good location"

4

Steve H, Sydney, Australia
10/02/2018

Good view of over the golf course to the ocean. Comfortable well, equipped room. Comfortable bed. Good eating facilities in the club on 1st floor and pleasant staff. Central location with nice coastal walking path.

Michael Z, Guest Relations Manager at Best Western City Sands, responded to this review
Dear Steve,
thank you for your positive review. we look forward to welcoming you back on your next visit to Wollongong.
kind regards,
Michael

"Hidden gem"

4

Sydneycitysider, Sydney, Australia
14/01/2018

Last minute getaway down in coastal Wollongong, this was one of the only hotels available at a reasonable price (the gong has gotten exxy people). A little bit of a distance to crown st mall, but really close to the win stadium and beach. Saying that it's probably only a fifteen minute walk to the mall. Still close to everything.
The room itself was basic and modern overlooking the green golf course and views of the sea. It had a small kitchenette which was great with small fridge and microwave. Seperate bedroom, and combined living room and dining. This was a comfortable stay and the staff were welcoming. We even got complimentary drinks vouchers for our one night stay which was a nice touch. Will stay there again.

Michael Z, Guest Relations Manager at Best Western City Sands, responded to this review
Dear guest,
Thank you for your positive review.
We look forward to welcoming you back to the property on your next visit to Wollongong.
Have a great 2018.
Kind regards,
Michael

"best western - wollongong golf course"

5

08/01/2018

We visit often because its a great place to stay, but take your insect repellent, because the mosquitoes breed in the golf course ponds down stairs.
There is no pool, but the beach is a short stroll of 5 minutes.
The view over the golf course and ocean is very nice, and a great way to wake up.

Michael Z, Guest Relations Manager at Best Western City Sands, responded to this review
Dear Greg,
Thank you for your positive review.
We look forward to welcoming you back on your next visit to Wollongong.
Kind regards,
Michael

"Overnight stay in Wollongong "

4

Margaret D, Adelaide, Australia
06/01/2018

We stayed one night here based on the very positive reviews. Whilst there was nothing that was especially negative, I think I just expected more. Firstly, I was surprised that the wifi was not password protected, secondly there was an additional portable air conditioner in our room, implying that the fixed wall air conditioner was not working, but no one at reception mentioned this. Luckily it was not too hot in case we needed to use it. We put the fixed air conditioner on and it was pretty noisy, which might explain the presence of the portable one.
Other than that, the room was clean, beds comfortable and it was fine for an overnight stay, but not sure I'd revisit.

Michael Z, Guest Relations Manager at Best Western City Sands, responded to this review
Dear Margaret,
Thank you for your review.
I apologize if the air conditioner fault was not reported to you on check in. The unit itself worked however not at optimum capacity thus the portable unit.
We would certainly like to see you back on your next visit. Please make contact with me on your next visit so I can ensure a special rate for the inconvenience.
Once again I do apologize and hope to see you again in the near future.
Kind regards,
Michael

"Luxury accomodation!"

5

30/12/2017

The hotel is very well located in lovely Wollongong. The room with sea view is stunning. The kitchen is very well equipped. Bed huge and comfortable. Very quiet and charming. The green large golf courses are a bonus. Highly recommended!!

Michael Z, Guest Relations Manager at Best Western City Sands, responded to this review
Dear Anton,
Thank you for your review and positive comments.
Glad you enjoyed your stay and look forward to your next stay when travelling to Wollongong.
kind regards,
Michael

"Good Value"

4

I9599KWandrewc, Newcastle North, Australia
25/12/2017

I found the premises to be clean and presentable, the bed was good quality and the room was spacious and comfortable. Overall it was good value for money. The staff could be a little more friendly. Perhaps a pest extermination is also warranted as a few large Cockroaches appeared in my room during my stay.

Michael Z, Guest Relations Manager at Best Western City Sands, responded to this review
Dear guest,
Thank you for our review.
I must apologize for the cockroaches in your room. We had a pest inspection 2 weeks ago which we will have to review again. The weather doesn't help things especially the humidity.
In regard to the staff not reaching your expectations, I will address with all departments directly. Thank you for letting me know.
I'm glad you enjoyed your stay overall, and look forward to your next trip to Wollongong.
I hope you had a great Christmas, wishing you a Happy New Year.
Kind regards,
Michael

"Good and bad, but I won't come back again"

2

15/12/2017

Well I came here based on the good reviews.
I came with my two daughters, given ppl said this suitable for family.
Good points:
1, perfect location, we love to walk in golf area and also walk to the beach. Also walk to malls and restaurants.
2, some ppl in the hotel are really nice. I accidentally broke a snowball in reception they cleaned quick with very good manner. One lady was very nice talking to my daughters and gave some lollies. The gentleman at the door very nice showing me the way and reminded me don't take kids into the water in the sea.
Disappointed points:
1, corridor on level 2 smells very bad
2, door to balcony got no screens that we had to keep it closed otherwise mosquitoes will get in
3, menu choices in the bar really limited
4, worst of all, Friday night we heard very noisy music from the bar downstairs, this was terrible. My daughters went to bed at 935pm and still couldn't fall asleep nearly midnight because of the noise. I tried to call reception and asked when this will stopped and the call was automatically forwarded to the main bar and no one picked up.
So, even though I really appreciated the people there, I felt really disappointed on some points. Won't come back.

Michael Z, Guest Relations Manager at Best Western City Sands, responded to this review
Dear Rina,
Thank you for your guest review.
I will summarize your points as follows:
- I am pleased my staff were pro active in taking care of a Christmas decoration that was mistakenly knocked over at the time of check-in.
- Our guest corridors may have seemed a bit stuffy due to the heat generated through glass windows by afternoon sun causing temperature levels to increase. We are looking at ways to alleviate this particularly in the summer months.
- In regard to the noise, there was an event that produced excessive noise which we were able to deal with at the time. I apologise if this was not up to your expectations, we are currently reviewing all events with live music.
I would like to extend an invitation for you to stay at the Best Western City Sands on your next visit to Wollongong.
Please make contact with me directly should you want to take up this offer, we would like to see you back.
I would like to wish you a Merry Christmas and a Happy New Year.
Kind regards,
Michael

"nice hotel"

3

samsonSydney, Avalon Beach, Australia
30/11/2017

We were in Wollongong for my husband school friends catch up. Lucky to get the booking as there was a cancellation. We have stayed previously. I thought the staff were good it situated in the Golf Club. We had a ocean view which was nice. I felt nothing special except Margi on the front desk was really helpful. Would return.

Michael Z, Guest Relations Manager at Best Western City Sands, responded to this review
Dear guest,
Thank you for your review.
I'm not sure if your accommodation faced the Ocean View or not. If you're ever passing through I would like the opportunity of making your next stay a special experience.
I will pass on your comments regarding Margie.
Merry Christmas and a Happy New Year.
Regards,
Michael

"We keep coming back"

4

Darryl A, Coolum Beach, Australia
09/11/2017

We have stayed here several times and will keep coming back while ever we need to visit the Illawarra region. Location is perfect, close to Wollongong central and the ocean and the football stadium if you happen to be there during the NRL season and follow St Gorge/Illawarra. The rooms are a good size and are maintained to a high standard and the staff are friendly and helpful.

Michael Z, Guest Relations Manager at Best Western City Sands, responded to this review
Dear Daryl,
thank you for your positive review. We look forward to welcoming you back to the WGC on your next visit to Wollongong.
Go the Saints.
Kind regards,
Michael

"Great golf Hotel"

5

babyboomer58sydney, Cronulla, Australia
28/10/2017

Stayed here for 2 nights as part of our golf social group. Fabulous room with a great view of the Golf Course and Ocean. Comfortable bed and bathroom was great. Quite a large room with a small kitchenette. Great breakfast and dinner in the Hotels restaurant. Plenty of parking and within walking distamce of the town centre. Fabulous spot to stay if you are an avid golfer.

Michael Z, Guest Relations Manager at Best Western City Sands, responded to this review
Dear guest,
Thank you for your positive review, and glad you enjoyed your play & stay package. We look forward to welcoming you back to the WGC on your next visit to Wollongong.
Kind regards,
Michael

"Recommended for a break away. Beautiful views and great rooms. Top floor us the best and in the middle."

4

W4292YBmariav, Sydney, Australia
18/10/2017

Fully recommend this place for a great getaway. Top floor and in the middle was the best view. Very clean and love the bedroom separately. Very spacious. Have stayed before and prefer it the best accommodation in wollongong.

Michael Z, Guest Relations Manager at Best Western City Sands, responded to this review
Dear guest,
Thank you for your positive review. we look forward to welcoming you back on your next visit to Wollongong.
Kind regards,
Michael

"Luke"

5

10/10/2017

Awesome place.. great service from the reception to the bar staff on level 1 bar..great food.. had a flat battery on the Monday night the reception organised a battery pack first thing in the morning.. awesome service with a smile..will be back again...

Michael Z, Guest Relations Manager at Best Western City Sands, responded to this review
Hi Luke,
It was a pleasure assisting you with your flat battery. looking forward to welcoming you back soon.
Kind regards,
Michael Zaja

"Good place to stay "

4

Jocelyn C, Canberra, Australia
13/09/2017

We stayed overnight in a one bedroom apartment. The room was clean, comfortable and spacious. Comfortable king bed. Warm and cosy. We both had a good night's sleep.
Reception staff were friendly and efficient.
The hotel is located overlooking the sea, next to a golf course.
The air conditioning unit was very noisy when I turned it on in the morning because I was cold. I turned it off because the fan was really noisy.
Breakfast in the restaurant was quite good. Although we were quoted $15 each for breakfast in our booking confirmation, breakfast cost more than this.

Michael Z, Guest Relations Manager at Best Western City Sands, responded to this review
Dear Jocelyn,
Thank you for your review. Apologies about the noisy air conditioner and breakfast pricing. We are currently planning for a rooms refurbishment. I will attend to the noisy air conditioner, and would like to offer you a special rate when next down this way.
Please make contact with me directly through WGC reception.
Kind regards,
Michael Zaja
Rooms Division Manager

"Great location for golfers"

4

pclarke12017, Beecroft, Australia
04/09/2017

Excellent location if you want to play golf. Excellent water views over golf course. Bar and bistro facilities were good. Food well priced and good variety. Did not have breakfast as restaurant did not open until 7.30am. Could be earlier for guests who want to get away, maybe 7.09am.

Michael Z, Guest Relations Manager at Best Western City Sands, responded to this review
Dear guest,
Thank you for your positive review. We look forward to welcoming you back on your next visit to Wollongong.
Kind regards,
Michael Z

"Fantastic Stay - Start to Finish"

5

03/09/2017

This was a great stay. Twin Share accommodation, dined in the restaurant and have no complaints about the friendliness of staff, level of service, cleanliness of room or value for money. It was very convenient as the venue for a training workshop was onsite. The staff in the restaurant looked after us like VIPs. The rooms were surprisingly modern for an older gold club which accommodates the Best Western City Sands. Ocean view was worth the $10 extra. The property is close to Woolworths and McDonalds and a Coles Express. I found the venue value for money and will definitely stay here again. It is convenient, well priced and rooms are well appointed.

Michael Z, Guest Relations Manager at Best Western City Sands, responded to this review
Dear Ross,
Thank you for your positive review. we look forward to welcoming you back on your next visit to Wollongong.
Kind regards,
Michael

"Weekend getaway "

3

rchow245, Sydney, Australia
02/09/2017

Fantastic location. 2 min stroll to the beach and 5 mins to numerous restaurants. 5 mins to Wollongong city. Rooms were great but air con was located in living room which made the rooms were stuffy. Had the open the room balcony glass doors to cool the rooms. The balcony was easily accessible from outside so not great to leave it open unsupervised. It is now winter imagine when it is summer. The king bed room's ensuite is catered for the physically challenged which was great and we ended up using the main bathroom however it was not to our liking(preference thingy). I am pretty sure not all ensuite bathrooms were similar but was not informed we were getting it. Hot water shower was also a problem where you had to wait a good minute before it turns hot. First 2 bedroom unit that does not have a TV in the main room. There was a 2% surcharge on the credit card which staff failed to mention otherwise would have paid in cash.

Michael Z, Guest Relations Manager at Best Western City Sands, responded to this review
Dear rchow245,
Thank you for your review.
The air conditioning does take a while to filter throughout the room. The balcony sliding doors was a good idea to open, I find with the lovely sea breeze does cool the room down rather quickly. We are presently planning a refurbishment in the not too distant future, so wall mounted TV's in bedrooms is something in the planning stage amongst other things.
We hope to see you back at the Best western City Sands on your next visit.
Kind regards,
Michael z

"Overpriced and over-rated"

1

sedoherty01, Narooma, Australia
27/08/2017

This is the first time I've given a negative review of accommodation on TripAdvisor or any other site.
We travel often to Wollongong and have tried a variety of accommodation - hotels, motels, short term apartment rental etc. - in this city.
After reading other reviews and seeing the ratings we decided to try Best Western City Sands. We were surprised and disappointed by what we found.
I've tried to be brief and to the point:
POSITIVES: Great location - views over golf course to sea are beautiful. Free parking.
NEGATIVES:
Checkin: Receptionist busy flirting with a colleague - ignored us. Only one plastic keycard for two people.
Room: Very dated and drab decor - curtains constantly falling off hooks.
Connecting door allows full sound penetration (perfectly distinct conversation and other noises) from adjacent room.
Lighting terrible; dull low light - in bathroom not enough light to shave or apply makeup. Pillows old, lumpy, rock like. Blankets only - thin, old. Towels clean but small and thin.
Black teabags only - requested green or herbal teabags, told by reception they are not offered. Told to buy green tea from restaurant.
Room Service Food Menu: Very limited - requested food offered on restaurant menu. Told by one restaurant staff member that it wasn't available. Told by another we could choose anything from restaurant menu. We did, but weren't given what we ordered. Food plentiful but slow cooked beef very dry and stringy.
Accommodation Rating: Why is this accommodation given a 4 star rating? In our experience of overseas and Australian accommodation, BW City Sands is NOT 4 star hotel accommodation. It is primarily a golf club offering accommodation, as distinct from a hotel. It offers sub standard service, rooms and food at inflated prices - this was the most expensive accommodation available in Wollongong for the dates of our stay.

"Wollongong Working Stay"

4

leewA1578VE, Melbourne, Australia
24/08/2017

Enjoyed my stay with friendly staff. Bistro pumped out good food. Room was clean and had plenty of space to spread out. Internet was a bit slow for streaming and the a/c heater sounded like a chainsaw.

"Fabulous,relaxing, well located"

5

Lynda W, C,owra
23/08/2017

One bedroom apartment,well appointed,extremely clean,and daily cleaned as well,all staff were extremely friendly,helpful and courteous,hats off to management for having great staff,so close to town,park car,and walk everywhere,very very impressed restuarant and bar on site....only downfall which is minor found lighting poor for reading of a night time or doing make up in bathroom going out to dinner..a minor thing,we were so impressed we have already rebooked

"Outstanding location"

4

Pacman29, Canberra, Australia
22/08/2017

The property is located above the golf club, so there are excellent views and access to the club and restaurant, as well as access to play golf. The apartments are spacious and well equipped, with great views, especially over the golf course and ocean.

"Great place with great balcony view over the golf course"

5

17/08/2017

Was pleasantly surprised that this Best Western was part of the Wollongong Golf Course with its clubhouse onsite. My room had an ocean facing view with balcoy and overlooked the practice putting green and course. Rooms are quite spacious as was in a deluxe room with separate lounge/kitchen area. Bed quite comfortable but pillows were not the best and were a little pancake style or too hard. Overall though great outlook and customer service.
Michael on reception was very welcoming and helpful to whatever needs I had and went out of his way to make sure my frequent Best Western privileges were honoured as no-one had noticed my status on booking.

Michael Z, Guest Relations Manager at Best Western City Sands, responded to this review
Dear Ron,
Thank you for your positive review. We are presently looking at all aspects of our room presentation and layout. Apologies for the less than favorable pillows.
It was a pleasure meeting you and look forward to seeing you on your next visit to Wollongong.
Kind regards,
Michael

"Overnight "

5

Ron L, Coffs Harbour, New South Wales, Australia
03/08/2017

Great place to stay. Very centrally located close to the heart of Wollongong. Good food downstairs. Right on the ocean with terrific views of the golf course. Wonderful walking tracks nearby. Great service.

"Awesome stay"

5

jyrih2017, brisbane, Australia
30/07/2017

Accommodation was great, and the staff and amenities were awesome. The room itself was set up very well with a bedroom of its own. separate lounge and a kitchenette, the balcony was huge with great views over the ocean and golf cause. The golf club underneath the rooms was excellent with the most friendliest staff ever, and the Illawarra stadium was only a short stroll away, awesome stay

Michael Z, Guest Relations Manager at Best Western City Sands, responded to this review
Dear guest,
Thank you for your positive review. We look forward to welcoming you back on your next visit to Wollongong.
Kind regards,
Michael

"Great Stay"

5

26/07/2017

Great location very close to beach and city. The staff were very friendly and welcoming. The room very spacious clean and most of all very quiet. The bed was sooooo unbelievably comfortable would definitely stay again.

Michael Z, Guest Relations Manager at Best Western City Sands, responded to this review
Dear Annette,
Thank you for your positive review. We look forward to welcoming you back on your next visit.
Kind regards,
Michael

"Fantastic"

4

mariacB8222NU, Sydney, Australia
25/07/2017

Great location and close to amenities we needed. Its close to win stadium great position overlooking beach. Love the Gong always have and always will. People very friendly and willing to go the extra mile.

Michael Z, Guest Relations Manager at Best Western City Sands, responded to this review
Dear Guest,
Thank you for your positive review. We look forward to welcoming you to the Club on your next stay.
Kind regards,
Michael

"Clean and Comfortable "

4

Mel R, Emu Plains, Australia
19/07/2017

Plenty of room in a generously sized family 2 bedroom suite. Beds were comfy, plenty of spare blankets and a heater that warmed the apartment quickly. 2 huge bathrooms. Could easily stay here for a few days comfortably with a large family.
Room was city side but lights at night were pretty so not having an ocean view was fine.
Easy walking distance to local restaurants, grocery shop, cafes, beaches and park.
Basic cooking equipment - microwave and small fridge. A toaster in room would have been awesome.
We didn't eat any meals at the golf club so can't comment on quality of food.
We enjoyed our stay and would definitely go again.

Michael Z, Guest Relations Manager at Best Western City Sands, responded to this review
Dear Mel,
Thank you for your positive review. We are currently re evaluating electrical appliances in our rooms. We look forward to welcoming you back to the club on your next stay.
Kind regards,
Michael

"Overnight Stay Great"

5

Fiona41_11, Wagga Wagga, Australia
25/06/2017

Great place to stay. Beds comfy. Could walk to town or free shuttle. Taxi $9 from centre. Large room (stayed in the two bedroom). Nice lounge to relax and have a drink at. Great value for us. Very helpful staff.

Michael Z, Guest Relations Manager at Best Western City Sands, responded to this review
Dear Fiona,
Thank you for you for your positive review. We look forward to welcoming you back to the Club on your next visit to Wollongong.
Kind regards,
Michael

"Pleasant and friendly"

4

mervync690, Melbourne, Australia
18/06/2017

Enjoyed the outlook from the ocean room . Spacious and comfortable beds and comfortable setting. Enjoyed the in house dinning and bar staff making good cocktails. Quiet cosy rooms slept well on the queen size beds. Happy to stay there again.

Michael Z, Guest Relations Manager at Best Western City Sands, responded to this review
Dear guest,
Thank you for your positive review. We look forward to welcoming you back to the Club on your next visit to Wollongong.
Kind regards,
Michael

"Surprisingly affordble"

5

Matthew D, Sydney, Australia
12/06/2017

This was my first stay at the Best Western City Sands, and I was pleasantly surprised by the value for money. The room was much larger than I expected and next time I stay, I'll make use of the extra space. The food from the brasserie was great and the views over the golf course and ocean were sensational.

"Try somewhere else"

2

08/06/2017

I travel to Wollongong for business on a regular basis and thought I'd try this hotel for a change from the usual places I stay at. Upon arrival I was greeted by a grumpy lady at the desk that obviously didn't want to deal with me at all. After getting the key and going to my room I thought I'd have a shower, that lasted all of one minute before the drain backed up and started filling the bottom of the shower. When I sat down to relax and watch tv the people In the next room arrived and I could hear them talking which was louder than the sound on my Tv due to the interconnecting door between us, why they put us next to each other is far beyond me as the hotel was almost empty. So I sat in the bedroom and then when I thought I'd go to sleep i couldn't as they had put me in the room near the lift that was making all sorts of banging noises as it goes up and down. The location and parking is what drew me to stay here but I will definitely be going back to the usual places I stay while in The Wollongong area

"Great facilities and views "

4

Stephen B, Sydney, Australia
04/06/2017

This was a excellent choice for us. Part of the Wollongong golf club, the rooms were spacious, comfortable and well equiped. The bar and restaurant had great views over the golf course. A short walk to the beach and restaurants in the CBD this was a great location

"Great spot"

5

robertje116, Mollymook, Australia
03/06/2017

A very nice motel close to the centre of Wollongong a beautiful view of the ocean and golf course. The room was excellent and the food in the dining room was great and affordable. The staff are always smiling and happy to help.

"Fabulous location. Comfortable Accommodation, Great Views"

4

Alistair G, Newington, Australia
03/06/2017

We stayed a Saturday night in a one bed apartment over looking the golf course and the ocean. The room has been refurbished and is very well appointed. We enjoyed watching the golfers tee off. Below on the first level is a great cafe and restaurant. On arrival we were met with a very friendly receptionist. Very comfortable digs and would have no hesitation in returning again. Within walking distance to restaurants and cafes.

"A short stay"

4

19/05/2017

This is a lovely place to stay; the rooms are spacious , comfortable and have great views of the ocean , beyond the golf course. The price is higher than many neighbouring places but it is superior accommodation. The person on the front desk was not the most hospitable but she was competent and bearable.

"Perfect golf trip accommodation and great city centric place for non golfing visitors"

5

Geoff S, Sydney, Australia
18/05/2017

Ten of us visited for a golf trip. The large, apartment style rooms (separate bedroom and living areas) were large enough for pre dinner drinks for the lot of us in one room. Rooms had expansive views across the golf course to the beach, each with balconies. The kitchenette was only sparsely equipped - no cooking gear or even toaster, though enough glasses, cutlery and plates for takeaway if you want it.
Friendly staff and plenty of parking (though in the open). Basic club style food, though fine and reasonably priced.

"Close to everything"

5

Lynda C, Newcastle, Australia
17/05/2017

The hotel room was very spacious and modern. Parking on site was good. I had a lovely mountain view. There were plenty of facilities on site. I enjoyed being able to walk up the road to the busy restaraunt area.

"Top spot "

4

Nick G, Perth, Australia
06/05/2017

Big spacious rooms. It a little dated inside however bed was comfortable and a top view overlooking the golf course was a bonus. Bedroom did not have a TV which seemed weird being it was a separate room to the lounge and had the space. Has a mini kitchenette but no toaster likely due to too many people burning their toast and setting off the fire alarms.

Lynn C, Front Office Manager at Best Western City Sands, responded to this review
Good Morning Nick G,
We thank you for taking the time to write your recent review.
We are pleased that you liked the size of the apartments. We can certainly place a toaster in the room, we do just advise that certain breads can set off the fire alarms. Please just contact reception and they can bring one to the room for you. We do hope that you will stay with us again.
We do hope to see you on your next trip to Wollongong.
Kind Regards,

"Beautiful Views"

5

B6679GWchristinam, Kariong, Australia
04/05/2017

very clean and Quite also great walks along the beach front to light house spectacular sunrise while I was there . View from room was great also looked over the beautiful golf course to beach and second room had view to the mountains would prefer ocean room next visit

Lynn C, Front Office Manager at Best Western City Sands, responded to this review
Good Evening B6679Wchristinam,
Thank you for taking the time to post this recent review.
We are very lucky to be located on the beach and the golf course, it does make for some very beautiful mornings. It is great that you enjoyed the view for the room.
We hope to see you again very soon.
Happy Travels,

"Amazing views and free parking onsite!"

5

03/05/2017

The accommodation is well situated in the city center, close to lots of restaurants and supermarkets. The ocean view rooms overlook Wollongong beach. Rooms were very clean. Free Wifi available but not very reliable. Would definitely recommend.

Lynn C, Front Office Manager at Best Western City Sands, responded to this review
Good Afternoon Akhil K,
We are very happy that you had a great stay in Wollongong.
We are pleased that you liked the hotel and the area and we look forward to seeing you back very soon.
Thank you for the kind review.
Kind Regards,

"Great hotel, great location, friendly staff"

5

chads876, Mollymook Beach, Australia
18/04/2017

Very nice spacious hotel situated in a nice spot on the golf course with nice views of both the course and the beach. Free and easy to access parking was available. Super friendly and efficient staff on both check in and check out. Rooms are spacious and have everything required. Definitely recommend staying and we will be returning back in the future.

Lynn C, Front Office Manager at Best Western City Sands, responded to this review
Good Morning chads876,
Thank you for your recent review.
We are very glad that you had a great stay with us and we look forward to seeing again in the area.
Have a good day,
Lynn

"Huge rooms"

4

vkramaro, Brooklyn, New York
16/04/2017

The 2-bedroom apartment that we got was just huge, probably the biggest one I've seen, and in addition to that it had a terrace. Each apartment consisted of 2 bedrooms, a living room, a kitchen and a dinette with a dining table. The only thing I didn't like was the placement of an AC unit. It was in the living room right above the TV so the cold air was blowing right at us when we were sitting on a sofa and watching TV. And in order to keep a cool temperature in the bedrooms, we had to set AC in the living room at a low temperature and keep the bedroom doors open.
Despite my displeasure of the AC unit placement, I'd still recommend staying at this hotel as it offers a great combination of space, comfortable beds, and a price you have to pay for all of that.

Lynn C, Front Office Manager at Best Western City Sands, responded to this review
Good Morning vkramaro,
Thank you for taking the time to place your recent review.
I am very sorry to see that the placement of the Air Conditioning unit affected your stay. We do have a portable unit that we can place in the room for you next stay to alleviate this happening again.
We are pleased to see you enjoyed all other aspects of your stay, hopefully we have found an alternative for the Air Conditioning situation.
Please call us if you are in the Wollongong Area and we can work this out for you.
We look forward to seeing you again.
Kind Regards,

"Well Located and Quiet"

4

Alan P, Greater Sydney, Australia
10/04/2017

We had two rooms overlooking the golf course, with generous balconies. The rooms/suites are generally well-appointed with reasonable amenities, the only let-down was the toilet paper which must be the cheapest possible and the small size of the toiletries.. With plenty of parking, the location is perfect for accessing many restaurants (5-10 minutes away) and less than 5 minutes from the beach. On this occasion we didn't make use of the restaurant, so unable to comment.
With only 20 rooms this is almost "boutique" accommodation.
We found it nice and quiet, unlike other locations we have stayed not far away, but are unsure if this would be different when there is an event at WIN Stadium.

Lynn C, Front Office Manager at Best Western City Sands, responded to this review
Hello Alan P,
We are very happy that you had a great time on your recent trip to Wollongong.
We will look into the toiletries that are currently being used and hopefully we can find an alternative, thank you for bring this to our attention. We are pleased that you enjoyed the property and the local area.
We hope to see you on your next trip in the region.
Happy Travels

"Space, Comfort, Views, Sea Air"

5

NOEL M, Melbourne, Australia
07/04/2017

The rooms here are enormous, with separate kitchenette and dining area, sitting room, bedroom and extremely spacious bathroom. It is all very clean and well appointed, with the sitting and bedrooms having large sliding windows, which open for access to a sizable balcony, which overlooks part of the golf course and the ocean beyond. Leaving the bedroom window open allows sea air and ocean sounds into the room, particularly at night. Golf rounds are available to guests and there is a bar and well priced bistro on the building's first floor. The City Sands is close to good Wollongong restaurants and there is a popular Thai restaurant just a couple of minutes walk away. The staff at this place are genuinely very friendly and obliging to the extent that they go out of their way to please. I give an excellent mark for excellent value for money and service.

"Best Location..... Near it all "

5

XtremepeteX, Gold Coast, Australia
27/03/2017

The other night I stayed at the Best Western City Sands and it is a short walk to everything. My room was an ocean view room and it was huge. Awesome Comfortable bed , great view over the Golf coarse to the sea. You can take a nice walk along a coastal path to the lighthouse and beyond. Easy walk to restaurants but eating in the club is beautiful. Nice bistro with bar and pokies. Heaps of parking and if you like shopping it's a 5min walk to a truck load of shops. All in all a great place to stay

"Fine for a Mini Break"

4

25/03/2017

Great location, quiet and clean room which was basically furnished. Helpful desk staff. It's a little hard to find if your looking for a Best Western hotel. There's the road sign, but the building is labeled 'Golf Club' in three metre letters. After circling the car park we noticed the small, unlit Best Western sign on the facade.
(not sure the problem other reviewers have with the $50 deposit on check in. It's only billed to the actual extent you use the mini bar or room service)

"Central Location"

4

Binny111, Sydney, Australia
24/11/2016

Visited wollongong for the weekend to attend an event, hotel is quite centrally located to the main part of wollongong, shame there is no assistance with luggage. Car park is is just one big carpark used by both hotel guests and the golfers playing at the course attached to this hotel. Room was clean and spacious, a few signs of wear and tear, air con was located only in the lounge part of the room and none in the bedroom, which meant that the bedroom was quite warm, spacious bathroom and good shower, reception staff not overly friendly or helpful to say the least.

"City Sands Wollongong"

4

900cook, England, United Kingdom
20/11/2016

Excellent location. Accommodation consists of living area, small kitchenette with microwave, separate bedroom and bathroom with walk in shower. The room we had did not have a bath. We had a room at the back overlooking the golf course and the beach. Large balcony but we had to ask for table and chairs to sit out on. Large car park with complimentary parking.

"Excellent accommodatstion"

5

philipjevans1, Perth, Australia
18/11/2016

Would stay again without hesitation. Excellent courteous service, clean comfortable rooms.
The motel is well located to shops (Aldi, Woolworths) and public transport. There is a free shuttle bus in front of the Council chambers in Burelli Street

"International Roast ... seriously"

4

06/11/2016

Room is spacious and clean
Staff are friendly and helpful
I wouldn't call it a mountain view room but very nice none the less
I suppose the greatest let down was international roast instant coffee. This needs to be looked at. I need a decent coffee in private of a morning before I surface. Surprised that not even a cheap no name coffee pod machine on offer in the room

"Returned for a longer stay"

5

Hannah852_13, Sydney, Australia
31/10/2016

I was here earlier this month and said I would definitely be back. So here I am now sitting in my lovely room writing this review. I did write a positive review after my last stay however it hasn't shown in the latest reviews?? I raved so much to my other half after my last stay about the stunning view over the golf course to the ocean. So I have brought him along to see for himself and he is thoroughly impressed. The receptionist was so lovely and welcoming, advising us on what to expect in Wollongong that day, Sunday. We were unaware before making the booking that we would see the Radiance of the Seas cruise ship sail passed the Hotel in full view of patrons and guests with a firework display as a great send off on its trip to Sydney. What a magnificent spectacle. There are other big ships passing by throughout the day to Port Kembla. I love this Hotel for all it has to offer. Spotlessly clean spacious quiet rooms with terrific views and very friendly, helpful and informative staff both in reception and Brasserie. Easy walk to the City Centre, WIN Stadium etc.

"Outstanding views"

4

jab050, Melbourne, Australia
26/09/2016

This hotel is located next to the golf course and if you book a room on the golf course side the views are outstanding. We saw a wedding on the course and the ocean is the backdrop. The room was well-equipped and modern with plenty of space in the lounge/kitchen area.

WollongongGolfClub, Front Office Manager at BEST WESTERN City Sands-Wollongong Golf Club, responded to this review
Thank you for your wonderful feedback. We are pleased to hear, that you enjoyed your recent stay with us. We look forward to welcoming you back to the hotel soon.

"Sparse room, no breakfast, endless noise, good views"

2

KathyW201, Australia
22/09/2016

We arrived and were checked in but told the hotel holds $50 on a credit card for 'incidentals'. That was a first strike. We were not given any breakfast vouchers or informed about breakfast so I assumed it wasn't provided.
We checked in, were sent up to the room which was full of cleaners. They rang reception to say they needed an extra 20 minutes. We had no choice but to leave our bags and so went off to have a drink. The golf club is lovely, beautiful views over the greens and to the ocean.
We went back to the room, the plastic 'key' didn't work so it was back down the elevator where I was asked if I had used it properly and turned the door handle correctly. I do know how to open a door. It was replaced, door opened to a cleaned room but we had no time to spend on the enormous balcony as we had to get to the IPAC theatre.
Came back after 6.00 to thumping loud music from the room next door. As it was 6pm we figured it would stop but by 8pm it was still going so we phoned reception who promised to send someone up. It was so loud it was like a nightclub. Unfortunately, this music started up again at 4.30am - just as loud. I immediately phoned 'reception' which was answered by an off-site security guard who appeared very reluctant to do anything about it. I stuffed tissues in my ears and tried to sleep.
We had dinner in the golf club which was wonderful - great food and a substantial discount because we were hotel guests. Same with the drinks - a great discount.
Anyway, back to the room, it apparently has Foxtel but none of the channels worked. The only light is glaring overhead lights - the room has no lamps which I found quite strange and made the room lack ambience. Towels were small and thin but the bathroom was large, water pressure excellent and hot water plentiful.
We left early as we assumed there was no breakfast but on checking the receipt later I found we had a 'bed and breakfast package'. It would have been nice to have been told we were charged for that.
As of today, my $50 for 'incidentals' is still not refunded.
Overall a beautiful view but the noise from the room next door, lack of information from reception and drab room furnishings mean I probably won't return.

"awesome place to stay"

5

kerby1064, Goulburn, Australia
19/09/2016

Awesome apartment at a great price with microwave , fridge , jug & toaster also coffee & tea facilities coffee & Tea provided , overlooking golf course & with a beach view as well from the balcony. The room has everything you need and is close to town to go shopping & with a great restaurant downstairs with room service available staff in all areas were very friendly & helpful. Cant wait to bring my hubby back so he can enjoy the golf & views too

WollongongGolfClub, Front Office Manager at BEST WESTERN City Sands-Wollongong Golf Club, responded to this review
Thank you for your wonderful feedback. Its great to hear that you enjoyed your stay so much you will return with your husband. I will ensure our staff members get to see your feedback too.
We look forward to welcoming your back to the hotel shortly. Check out our website for a stay and play package, if you wish to include golf in your next visit.

"Best value in Wollongong"

5

Steven D, Wollongong
12/09/2016

This hotel was a complete surprise. The other hotels in the area are much more expensive, and not close to this standard.
My room was actually a suite with a kitchenette, lounge room, balcony, separate bathroom, and separate bedroom.
And the view is quite amazing overlooking the golf course and beach.

WollongongGolfClub, Front Office Manager at BEST WESTERN City Sands-Wollongong Golf Club, responded to this review
Thank you for your feedback. We are glad to hear you enjoyed your stay.
We look forward to welcoming you back to the hotel.

"Nice but check the price"

3

Yianni1, Adelaide, Australia
12/09/2016

Overall a good standard. Clean room. Comfortable sofa bed w TV. Main Bedroom with ensuite. Tea coffee in small kitchen with fridge and microwave and dining table.
Very Loud Doof Doof music playing til 12.30 am downstairs in the bar sounded like it was in the next room. Terrible for guests but I guess thats what you get when you book into a GOLF CLUB?
Golf course is a Links style course on the sand belt. Looks good.
My gripe (along with the late night metal concert) was when I booked direct on the phone direct, I was quoted $149 per night totalling $roughly $300. On arrival Im told $400 and $149 is only the 1st night and 2nd night is $249. Bit cheeky as I wrote it down and I know what was said. Staff simply but politely shrugged it off.
Centralish location. Maccas and supermarket down the road 100 metres.
Breakfast available in hotel as well as a bistro and bar.
Next year I may look elsewhere simply because of my 2 gripes.

WollongongGolfClub, Front Office Manager at BEST WESTERN City Sands-Wollongong Golf Club, responded to this review
Good Morning Yianni,
I am very sorry to see that your stay with us was not satisfactory.
I am sorry you r stay was disturbed by music, we have amended that last night music policy to ensure this level of noise and discomfort is not experienced again. We have spoken with all the music providers we use and they are fully aware of the new limits.
I am also very concerned about the rate situation at check in. If you have any questions, we are more than happy to question what has occurred and investigate any feedback that can make a more positive interaction for our guests.
We do hope you will come and stay next year, please feel free to contact myself to ensure a wonderful stay. We would like to show you how great a stay can be at The Best Western City Sands Wollongong.
Kind Regards,
Lynn Costlow

"Comfortable and convenient"

4

traveljane23, Canberra
24/08/2016

This is a great hotel for business and other travellers. The rooms are spacious, with separate a living area, balcony and kitchenette. All rooms overlook the golf course and face east to the ocean. Having a bistro with good meals at reasonable prices on the premises is very convenient.

"Great stay"

5

KellyK79, Newcastle, Australia
22/08/2016

We stayed here with a group of 3 families for a function being held at the golf club. It was fantastic- rooms are modern, clean and well equipped, and the view over to the ocean is beautiful. Would recommend it.

"Lovely hotel"

4

Novocastrian_Ash, Newcastle, NSW, Australia
29/07/2016

I stayed 1 night on a work trip in room 208. It was a mountain view 1 bedroom apartment (I didn't book the room so was expecting a studio, this was a pleasant surprise!). The apartment was modern and well appointed, my only downsides was the bedroom had no tv or air con (both were in the lounge area).
The attached restaurant was nice and well priced.
I will definitely be back, but will choose ocean view rooms in the future to make the most of the gorgeous location

"excellent hotel for leisure"

5

Feng L, Beijing, China
28/07/2016

As a family of 3 we spent a night at this hotel. It's a great place to stay with kid, but just at night time it was a hard to get into the place, one night was short and frustrating in such a great hotel. The hotel is small, but every thing they provide the guests exceeds our expectation, we enjoy its environment, accommodation, cleanness, scene, food and everything. The staff were very friendly and helpful, we asked for an earlier check-in in the early morning and an extra pillar, and they did it efficiently for us, we didn't need to wait as the hotels use to do. Food and service were great! The room was spacious and equipped with necessary electric appliance. The bed is big and comfortable. Bath-room is so big and shower floor is quite clean. Housekeeping work is great! And the noise insulation of the room is quite good and we enjoyed a sound sleep. And the internet is offered in the whole hotel free of charge without any limits, surfing speed is very quick. My daughter loved it very much. The hotel owns a great seaside scene, and the morning view gave us a deep impression. If you are GOLF fan, the Best Western will be a pleasant surprise to you!

"Good value, friendly staff and comfortable"

4

Suzanne3434, Bowral, Australia
20/07/2016

Have to say it is a great location, good facilities, comfortable, with ample space, staff were very nice, food was good however they have a strange way with their payment system. Don't know if they made a mistake with the way they processed ours but they charge a bond, add it to your bill then charge again, only to refund at a later date which means you are out of pocket for the full amount until the refund is made.

WollongongGolfClub, Front Office Manager at BEST WESTERN City Sands-Wollongong Golf Club, responded to this review
Thank you for your wonderful feedback. I am pleased to hear that you enjoyed your stay with us.
You mentioned there was an issue with the payment of your account. If this is still a problem could you please call us directly and we will rectify the problem for you. Our contact phone number is 02 4222 3111.
We look for forward to welcoming you back to the hotel.
Kind Regards
Lynn

"They Will Lose Your Booking"

2

SternLecturePlumbing, Sydney, Australia
19/07/2016

I booked,
They lost the booking.
They told me they would get back tome.
They didn't. I
had to rebook.
The end.
We left something behind.
I called to follow up.
They said they would get back to me.
They didn't.

"Great Stay"

5

Haydn C, Gulgong, Australia
19/07/2016

We had a lovely stay the room was great value the food and beer was exceptional and well priced. All up it was a lovely stay and the room was extra clean almost walked through the windows as there wasn't a mark on them

"Beautiful Spot and value for money "

5

18/06/2016

We stayed here on Friday 17th June, really nice room with big balcony, can't forget the room with a view of golf course and ocean, will definitely stay here again, excellent value for money.
If you have dinner at the golf club, you also get a discount for staying in the accommodation which is good.
We had breakfast and couldn't finish the Pancake Stack.
Always a good outlook at the golf club to sit back relax and enjoy the view.

"Smelt like 100 cigarettes had been smoked inside."

2

Darby C, Australia
03/06/2016

My colleague and I were happy to share a two bedroom apartment. We opened the door to the apartment and it reeked of cigarette smoke. It was stale and foul. I went out to the balcony and the garden was littered with butts. So i went down stairs to advise them. The first thing the person did was deny it. I said it stinks and they should come up. They certainly didn't take me too seriously. I went up to the room and the next thing there was a knock with a young woman holding an ashtray. I asked her if she could smell the smoke and she said yes, it was terrible. I said i think the ashtray is a bit late. She went away then there was another knock, young lady with a can of Glen twenty. Was this for real. I hate that stuff. WE OPENED UP ALL THE WINDOWS AND DOORS. At no time was another room offered to us, nothing was offered to us, not even a reduced rate. Appalling. Obviously people smoke on the balcony with the doors open. I had suggested they get some ashtrays and the gardeners to clean up that poor looking garden bed. I'm sure it would have been good value for money, but i need to be able to sleep with clean air. Couldn't get past that or the poor reaction from the staff. Good spot.

"Golf trip"

4

chef999, Brisbane, Australia
03/06/2016

We was presently surprised on the hotel on arrival its position was great the check in staff were very helpful despite a Telstra outage they checked us in early. The room was perfect and the view from the balcony was amazing over the course and the beach. The bar staff were very friendly and helpful. The only that we didn't enjoy was our dinner in the restaurant it was under cooked and not very well presented. Breakfast in the morning was great. Our round of golf was great and we will definitely be back

"Great for a weekend away"

5

lou_a_ell, Dubbo, Australia
01/06/2016

This is the 2nd time staying here and still a great place. Everything is in walking distance from the hotel. Great place to stay if you are a St George Illawarra fan, WIN Stadium is only a 2 minute walk.

"Convenient access to WIN Stadium"

4

olanno_222535, Canberra
24/05/2016

Staff were nice and were accommodating throughout our stay.
Didn't use the restaurant.
Room was nice, walls are a little thin and could hear noise in the adjoining room.
Fridge was very small for an apartment, couldn't fit much else but the items that were provided by the hotel. Only a microwave for cooking.

"Great value for money"

4

Lyn G, Yass, Australia
24/05/2016

I stayed for 2 nights in a 1 bedroom apartment. The rooms were clean and tidy , great views of the ocean and golf course. The staff were friendly and very accommodating. It was very centrally located, walking distance to the main shopping areas and also the beach. My only regret...... I wish I brought my golf clubs!

"Great value"

5

kathybS3639TE, Sydney
18/05/2016

We stayed on a Saturday night. We arrived early and booked in easy. We than went to the bar and sat outside and enjoyed the lovely ocean views with a glass of wine. Our room also had a lovely ocean room

"Had to leave hungry"

3

tracylJ370YN, Southern Highlands, Australia
15/05/2016

Not a bad place to stay but the club should be catered more for the guests and not people walking in off the street, parking for the guests was non existent, we had to try to find parking in with the golf people

"Room to move"

4

orwhathaveyou, Sydney, Australia
06/05/2016

Better than expected apartment style accommodation in the Gong. The room had plenty of space with a full kitchen, dining area and lounge, and a large balcony overlooking the golf course and ocean. It was nice to hear the waves. This place was a hit with the golfers, who were up at 7am on the green. Convenient club, bar and restaurant downstairs.

"a quiet little gem in a great location"

4

NA1972, Canberra, Australia
13/04/2016

we stumbled across this while googling to places to stay and I'm glad we did its a lovely little hotel at the golf club very clean and tidy and the staff at reception where lovely :) I didn't get the lady's name but she was working tues night 12/04/16 lol others where also nice but she was particully lovely.. . we had a 1 bed apartment for the 3 of us the sofa pulled out to make a little bed for our son :) but he ended up sleeping in the bed with us as it was plenty big enough

"Good place to stay"

4

pollyw900, Preston, United Kingdom
08/04/2016

We stayed here for one night as part of our travels. Our room was facing the mountain and had a balcony but nowhere to actually sit out - no outside table or chairs? Otherwise the unit was well equipped with a separate bedroom and large en-suite. It was well located near to Aldi and restaurants. The young lady who checked us in did so very efficiently - a bit more "small talk" would have made us feel more welcome and maybe this will come with experience. However, the lady who checked us out in the morning did so in a very friendly manner and was a credit to the hotel! No problem in recommending this hotel.

"better than average."

4

dorothyw265, Greater Canberra, Australia
01/04/2016

we found this to be a very nice hotel with outstanding views across golf course to the ocean. centrally located close to cbd. amenities were all good (but no one is perfect!) and in need will come again. Thank you.

WollongongGolfClub, Rooms Division Manager at BEST WESTERN City Sands-Wollongong Golf Club, responded to this review
Good Afternoon dorothyw265,
Thank you for the great review from your recent stay.
We hope to see you in the near future.
Kind Regards,
Lynn Costlow
Rooms Division Manager

"Good stat"

4

annaZ8655FA, Wollongong
29/03/2016

My stay was for two
Nights.
Apart from the very stained dining chairs, my stay was great.
Wonderfully friendly and helpful staff.
Good size room with an amazing view.
Quick room service and well priced food.
Thankyou

WollongongGolfClub, Rooms Division Manager at BEST WESTERN City Sands-Wollongong Golf Club, responded to this review
Good Afternoon annaZ8655FA,
We are very pleased you had a very pleasant stay with us. We are very happy you enjoyed the room and the clubs facilities.
We look forward to seeing you again.
Kind Regards,
Lynn Costlow
Rooms Division Manager

"Wonderful stay"

5

invilia, Sydney
27/03/2016

Stayed in a one bedroom unit with water views. The apartment is a few blocks from aldi, nice restaurants, the beach and win stadium. The views are spectacular.
The bathroom is also spacious. The unit had a sink, coffee, plates, cutleries & a mini bar. The toiletries were provided.
The only downside is that there's no outdoor furniture on the balcony & the bed is a only a double.

"Reasonable budget every day stay "

3

26/03/2016

The 1 bedroom apartment itself was quite clean and spacious and the bed was comfy. However the exterior of the building and corridors is very dated and smelly of 70s cigarette smoking days. We could not leave door open of balcony due to mosquitoes from nearby creek and no screen door. I also think the bedroom would be uncomfortably hot in summer with no air con and east facing.
The exhaust fan in bathroom seems to operate continuously regardless of switching lights off. Overall it was a nice quiet spot easy walk to win stadium area a bit more of a hike to lighthouse and harbour.
The beach directly outside hotel is very dangerous, unpatrolled and unswimmable. We did not eat at the restaurant or get room service do cannot comment on these aspects. International roast coffee in room was pretty awful.
Would I stay again? Yes for a brief stop over not for a special occasion or luxury weekend. The photos are a little misleading when you drive up and see the exterior of the property it's quite a let down. But as I said the actual room is quite nice.

"Lovely and quiet"

4

18/03/2016

I stayed one night here. The view spectacular. I saw the sea and the golf course people up at 7am to play. The rooms smelt fresh and clean. I had my own private spa bath. The bed and pillows so comfy. The receptionist Tracey deserves a promotion. Very pleasant, efficient and professional. Thank you Tracey. And thank you Best Western for this wonderful night. As I haven't had a break like this in 18 years.

"Last minute"

4

Stephen R, Melbourne, Australia
16/03/2016

We had a quick trip to Wollongong to catch up with relatives. We looked at a couple of places from the outside and weer aiming for Adina Apartments but could not find a car park to enable us to book in. So we drove around and found the City Sands which was within walking distance of the main st and shopping area. We were allocated a room with an Ocean view. Very spacious room more like an apartment and with a balcony. Unfortunately our room did not have any outdoor seating but we still enjoyed standing on the balcony and looking at the view of the ocean and golfers trying hard to put that ball. We also enjoyed food in their restaurant. The down side like many motels is that there was no undercover car parks and I'm not sure if there was a security camera overlooking the car park which would have provided some peace of mind as a deterrent. I would stay here again. I would have liked a firmer pillow. There was a microwave, plates, cutlery etc. The hallway had been carpet cleaned but unfortunately no aired and thus there was a smell of dampness.

"Great Location and Views"

4

KEBSDLM, Melbourne, Australia
16/03/2016

Excellent view of the Golf Course and the ocean. Walking distance to beach, restaurants and shopping.
Nice large rooms and clean, although very small fridge that was not working too well, door handle almost falling off. Staff also very friendly and helpful. The only issue we had was the fire alarm went off for no reason in the middle of the night, causing full evacuation and we never received any apology or notification as to what happened from the Hotel.

"Best place to stay in Wollongong"

5

Helen P, Sydney, Australia
15/03/2016

Great location, friendly / helpful staff, clean and spacious rooms and good amenities.
The view from the ocean view rooms was amazing.
The mini bar had a great selection.
The rooms are large and spacious.
A very convenient, easy and enjoyable experience.

"Great hotel"

5

sbudd_303172, Gold Coast, Australia
06/03/2016

We booked this hotel for a short 2 day break at the end of a long touring holiday. It turned out to be just what we wanted. The hotel setting was lovely, our room over looked the golf course and sea and was very peaceful. The breakfast was excellent and worth the money.

"Excellent"

5

juju221159, Sydney, Australia
29/02/2016

Fab stay, staff friendly an helpful , food at party great, breakfast and lunch meals also delicious,
Carpets did have some stains on it but this was my only negative observation.
Thankyou for our great .
Will go again to this gem, ??

"Pleasantly surprised"

4

27/02/2016

The accommodation at the Best Western Wollongong is clean, modern and roomy. He had a lovely view of the golf course and ocean and the location is perfect. Walking distance to the beach, cafes and the stadium. A pathway runs from outside the golf club along Wollongong's beaches and was great for our morning run. We will definitely stay here again.

"lovely but needs air con turned on before occupation"

4

seahag1112, Nowra, Australia
25/02/2016

lovely family apartment, comfortable beds, very clean, very hot in afternoon in summer, air con needed to be on before occupancy, air con only in lounge area, bedrooms need fans for summer the heat in rooms made it an uncomfortable stay. Breakfast was excellent and staff were friendly and very helpful, enjoyed our stay (would ask for fan in bedroom next time)

"friends catch up"

4

Bec12Sydney, Sydney
25/02/2016

I stayed at the Best Western overnight to catch up with a friend. The accommodation was very nice, clean, comfortable and quiet with exceptional views overlooking the golf course and beach. I had read previous reviews in regards to the view however did not expect the closeness of the golf course which was literally looking down from the third floor onto the grounds with a clear view of the golfers on the course which was a nice novelty. We found the staff at the café were very friendly and helpful. Breakfast provided a good choice on the menu and it was a nice area to sit and relax overlooking the golf course. The only part of the stay which was a let down was experienced when checking in. The lady on duty was unfriendly and appeared as if she was annoyed at having to greet a guest. However this was a very different experience the next day with a different lady on duty who was very friendly and made us feel welcome. A shame she was not the one to greet us on the first day.
Whilst the accommodation is of a good standard and no complaints of the facilities it was not known when the hotel was booked that the access to the accommodation is through the same entry as the Golf Club itself, which was somewhat confusing when parking and establishing where the reception was located. However once all settled in it was a very good stay with no complaints. If you want a nice view and to be close to the beach this is a good place to stay.

"GREAT OCEAN VIEWS, CLEAN & COMFY, EXCELLENT RECEPTION"

5

Maureen J, Noosa, Queensland, Australia
25/02/2016

About time Wollongong built a new & modern hotel like this one. Fantastic ocean views overlooking golf course. Large, modern, clean. Separate bedroom and adjoining en suite. No sheer curtain in lounge (although in bedroom) privacy issue - golfers below! Also no fly screen door. Dining chair material just starting to wear away - might need checking before it breaks apart. Safety issue: phone cord hung down in front of console causing trip hazard. I positioned it behind console, housekeeper put it back in front. Restaurant: Chef forgot to put the salmon in my pasta. No apologies from waitress but said she would tell chef. I mentioned it to reception who were apologetic. Reception staff acknowledge everyone coming and going, always happy and helpful. TV defaulted to five sports stations every time I turned it on. Choose Source, then top choice (can't remember it's initials) & Okay to enable free tv channels. In-house guests receive members discount at restaurant and bar. Free on-site parking. Don't waste your time walking into the CBD for early breakfast (before 8:30am) as there's little choice. Dine at the hotel's restaurant instead or drive along Cliff Road (beachfront) and you might find a decent cafe.

"Good experience"

4

ellenw864, Sydney, Australia
21/02/2016

Very nice location - golf club and beach.
My room has a queen size bedroom. Bathroom is very clean. All furnished furniture.
The fridge make noises sometimes at night.
Very friendly and helpful services.
Overall is pretty good.
Recommend to stay.

"Needs a little TLC"

4

tintoretto, Haslemere
20/02/2016

We are at present at this hotel and after having stayed here a few times before we were really looking forward to it. The views are great overlooking the golf course and ocean. The beds are fairly comfortable but there is no safe in the room and we can't lock the balcony doors, the bedside light needs a new bulb and the toilet roll holder is broken and we have no toaster, I think we seem to have the room that has been forgotten! The guest laundry is out of action due to a broken part which isn't very helpful after travelling for nearly a week but said I could send it to the laundry at a cost which I really think is outrageous.. The staff are ok. There is a restaurant where again the food is average.

"Great ocean view rooms."

4

jenni_nsw, Sussex Inlet, Australia
19/02/2016

To be honest when I arrived I was thrown. The hotel entrance is the entrance to the Golf Club. You register at the club's sign on desk. Meals are in the club's restaurant. The hallways outside the rooms, which were above the main restaurant, were like a sauna. But it was quiet. When I opened the door to my room I was very happy. The large rooms to the ocean had beautiful views out over the golf course to the ocean which was only about 200m away. A balcony with chairs with access from both the lounge area and separate bedroom. Table and four chairs, a kitchenette with microwave. The air conditioner worked well but only while your key was in the slot. I only had a single key, not sure if a second would have been made available. Only negative was only cheap black teabags and coffee sachets were provided. I thought for the price of the room perhaps something a little nicer could have provided. Nonetheless, a very comfortable stay.

"Great"

5

733vesnam, Melbourne
17/02/2016

When we stayed there recently we were very satisfied with the hotel. Everything was great and clean. We were very happy with the breakfast in particular We would definitely be happy to stay again in the future

WollongongGolfClub, Rooms Division Manager at BEST WESTERN City Sands-Wollongong Golf Club, responded to this review
Good Morning 733vesnam,
We hope to see you on your next trip to Wollongong.
It is great that you enjoyed the Clubs facilities and the room, I will pass on to the staff this feedback.
Thank you for the fantastic review.
Kind Regards,
Lynn Costlow
Rooms Division Manager

"Great place to relax"

5

767royc, Sydney, Australia
09/02/2016

If you want a hotel with amazing views over golf course and ocean ,close to everything in Wollongong .Walks along ocean pathway ,close to Win Stadium for football matches .Great service and food available then stay here .Free Onsite parking

WollongongGolfClub, Rooms Division Manager at BEST WESTERN City Sands-Wollongong Golf Club, responded to this review
Hello 767royc,
Thank you for the wonderful review.
We are so very happy that you had a great stay with us and enjoyed the beach environment of the Wollongong Area.
We look forward to seeing again soon.
Kind Regards,
Lynn Costlow
Rooms Division Manager

"One nighter"

3

madmagnanimous, Sydney, Australia
08/02/2016

Large and spacious rooms, nice walk down to the beach, staff friendly and efficient. The club itself is nothing special, a little dated and tacky. I chose my meals elsewhere away from the pokies and pensioners.

"Good Location"

4

Gail1122, Kiama, Australia
08/02/2016

Good location, we were offered a upgrade, nice size room, clean and comfortable, the only issue is parking, so ring ahead before your booking, as they have limited spots, you can also use Goulburn Street parking $20.00 for the weekend.

"Not at all bad for an overnight stay"

4

Denise C, Bungendore, Australia
08/02/2016

A comfortable, clean and perfectly acceptable hotel for an overnight stay. Even better if you want a round of golf by the coast. We paid a little extra for an ocean view room, definitely worth it; spacious, with a comfortable bed, large balcony and lovely views of the coast looking North. Unfortunately the southerly view was not so great as Port Kembla and the steelworks are just down the coast. Great location for a Wollongong overnighter all the same. Nothing fancy, pretty standard Best Western Hotel, but good value for money. Restaurant was lovely. A good menu at a fair price. The staff were really friendly, always happy to help and we were greeted with lovely smiley faces by the two receptionists we met.

"Good golfing venue and central to events and sites"

5

mickg44, Sydney, Australia
07/02/2016

Only stayed one night and played golf. It's a very good course , easy walking and some great beach and ocean views. Alos central to entertainment and sports venues . The food in the bistro at dinner and breakfast was very good. The tip was to go for the blackboard specials and it was spot on.

"Great position"

5

SydneyCath, sydney
05/02/2016

Huge room, with a kitchen, large bathroom, separate bedroom. Big balcony. Not high rise. Fabulous location overlooking golf course, stones throw to the beach which you can see. Short stroll to restaurant precinct and shopping centre.plenty of space.

"We'll definitely stay here again"

5

Laura O, Macquarie Fields
31/01/2016

We were very surprised with how nice this place was. The location was perfect. The staff were really nice, especially Tracey from reception who was very friendly & helpful. We stayed in a one bedroom ocean view room & could not fault anything about the room. The balcony view over the golf course & ocean was amazing. The bed was comfortable & the room amenities were great. We have even requested the same room for when we stay again. We had breakfast in the restaurant and it was very delicious. Would highly recommend this place to anyone.

"Golfer review"

4

judylM5786EX, Griffith, Australia
26/01/2016

Had a nice stay, played golf one day but couldn't play competition golf with ladies which I like to do when travelling around. Nice location close to beach but not patrolled. Room was clean but need toaster or some more appliances in room.

"Handy for downtown and close to the sea"

4

Graham W, Sydney, Australia
17/01/2016

Professional friendly and helpful reception staff. The sofa bed was already made up inside the sofa so we could use it as a sofa until bedtime. Reception lent me scissors without any fuss. It was nice to go to sleep to the sound of the ocean. The east-facing room was a bit hot in the morning but the aircon fixed that.

WollongongGolfClub, Accommodation Manager at BEST WESTERN City Sands-Wollongong Golf Club, responded to this review
Hello Graham W,
Thank you for the wonderful review.
I am very pleased you enjoyed all aspects of the stay with us and I will pass onto the staff the great feedback. I agree, it is very nice to sleep with the ocean sounds.
We hope to see you again on your next visit to Wollongong
Thank you again,
Lynn Costlow

"Nice place"

4

austeachGoldCoast, Gold Coast
16/01/2016

Stayed for one night in mountain view room. Quiet. No furniture on balcony was a bit odd. If you can afford it, a golf course room would have great views. Dining room in clubhouse has lovely outlook for breakfast. Close to beach and city.

WollongongGolfClub, Accommodation Manager at BEST WESTERN City Sands-Wollongong Golf Club, responded to this review
Hello austeachGoldCoast,
We hope to see you in the Wollongong Area in the future.
Thank you for taking the time to supply feedback on your stay. We can certainly place patio furniture on the balcony for you, please just contact reception.
We are very glad you enjoyed the view from the restaurant and we hope to see you in an Ocean View Apartment on your next visit.
Happy Travels,
Lynn Costlow
Accommodation Manager.

"Excellent Customer Service"

5

Ian B, Sydney, Australia
10/01/2016

Excellent Customer Service from the Reception to the Restaurant made this a very pleasant and relaxing week away for us.
The Restaurant serves good sized meals for a decent price, and the breakfasts really set you up for the day.
The staff really are fantastic - well done !

WollongongGolfClub, Accommodation Manager at BEST WESTERN City Sands-Wollongong Golf Club, responded to this review
Good Afternoon Ian B,
Thank you for the fantastic feedback. We are very happy you had a great stay with us.
I will be more than happy to pass this onto all the staff and we look forward to seeing you on your next visit to the Wollongong Area.
Thank you again,
Lynn Costlow
Accommodation Manager

"Christmas Eve Stay - unimpressed"

2

Ian879, Sydney, Australia
07/01/2016

My husband and I booked two rooms for ourselves and my mother in law. The hotel telephoned the day before to check that it wasn't an anomaly with two rooms booked under the same name. That was good they checked - it would have been even better had they suggested an interconnecting room but we weren't given that option (granted I know they were busy and perhaps there wasn't one available but it would have made more sense as we were travelling together). Having stayed here many times before (but not for a few years now) we were pleased to see that the rooms were still clean and reasonably well maintained but when we returned to the room late on Christmas eve it was infested by mosquitoes. I would have killed about 30 huge mozzies before we went to bed. In the morning I killed at least another ten and woke up with bites too. There was no spray in the room and we hadn't left any doors open and didn't open any up when we arrived. The airconditioning was so noisy it sounded like a jet engine kicking in each time it came on. We had a continental breakfast included but shouldn't have bothered as there was no toaster in the room to toast the bread and it was not good value at $15 a head. Overall, it's still an okay hotel but we won't be rushing back.

WollongongGolfClub, Accommodation Manager at BEST WESTERN City Sands-Wollongong Golf Club, responded to this review
Good Afternoon Ian879,
I am very disappointed to see that you did not have a satisfactory stay with us.
Over the Christmas period, we do have an extremely very high number of requests for Interconnecting rooms and we do try to accommodate these requests, however unfortunately we can not honor all these requests. We certainly endeavor to find the best available option for each guests stay.
I am very sorry about the mosquitoes, and I hope you are feeling better. We have now placed fly spray in the rooms (in a space that is not accessible by children) so this does not impact any other guests.
At this time, we do have toasters at reception as we have had several guests have issues with the fire alarms and we prefer to advise that certain types of breads and leaving the toaster unattended can cause these alarms to be activated. Please contact reception and can happily bring a toaster to the room for you. We also have currently removed this option for the continental in room breakfast from all bookings.
The air conditioning units have been serviced recently and this noise issue has been remedied for all the units.
We do hope you will return and we can show you how wonderful a stay at The Best Western City Sands can be.
We look forward to hopefully seeing you in the future.
Kind Regards,
Lynn Costlow
Accommodation Manager.

"Everything I'd there"

5

Judy P, Sydney, Australia
03/01/2016

3 rd floor room great. Overlooking the ocean is worth the extra. Definately need the air con 1st thing but the afternoon is fabulous even on a hot day. Close to shops and some lively restaurants
Close to entertainment centre. Walking or bike track right there

WollongongGolfClub, Accommodation Manager at BEST WESTERN City Sands-Wollongong Golf Club, responded to this review
Good Morning Judy P,
We are so happy to see you had a fantastic stay with us.
We are very lucky to have the Golf Course / Ocean View Apartments and we are pleased you enjoyed the view.
We look forward to seeing you on your next trip to Wollongong.
Kind Regards,
Lynn Costlow
Accommodation Manager.

"Great stay !! "

5

02/01/2016

Stayed for NYE and was very surprised upon entry to the room- did not expect it to be so spacious! The room was very clean and the service was fantastic as any questions and problems we had were answered/fixed immediately. The cafe at the hotel is also very nice, New Year's Day pancakes were very satisfying.The only issue (not major) was the cable tv quality was poor and fuzzy due to a cable being broken however we bought a PlayStation for movies so it didn't affect us. I would 100% stay here again for a stay in Wollongong !

"Wollongong Stay"

5

allanj325, Perth, Australia
31/12/2015

Excellent room with a view of the golf course and sea
Friendly helpful staff
Amenities met expectation
Easy parking facilities and no cost to hotel residents
Could have had a gym in the hotel
Poker machines in the bar area not ideal

"Great visit to Wollongong staying at the Best Western"

5

jfrase_263376, Sydney, Australia
27/12/2015

The Reception staff were friendly and efficient. Our room was a very good size, with a large bathroom which had a good supply of towels and toiletries, also a comfortable lounge/dining/kitchen area and a large bedroom with and extremely comfortable bed. The kitchen had a good range of appliances, although we did not need to use them.

WollongongGolfClub, Accommodation Manager at BEST WESTERN City Sands-Wollongong Golf Club, responded to this review
Good Afternoon jfrase_263376,
It was great to have you stay with us and we look forward to seeing you again.
Thank you for the wonderful feedback and taking the time to post the review, we greatly appreciate the kind words. We take great pride in the rooms and are very happy that you enjoyed your time at the property.
We hope to see you soon,
Kind Regards,
Lynn Costlow
Accommodation Manager

"Great experience"

4

561tinah, Sydney, Australia
25/12/2015

We loved it there, we arrived early but the staff still went out of their way to ensure we got our room ASAP. We will dei itself be back they have everything there that is needed and the hotel is close to everything local

WollongongGolfClub, Accommodation Manager at BEST WESTERN City Sands-Wollongong Golf Club, responded to this review
Hello 561tinah,
Thank you for your great review and we are happy to help in any way possible.
We are very pleased you had a wonderful time in the Wollongong Area and we look forward to seeing you in the future.
Thank you again,
Happy Travels,
Lynn Costlow
Accommodation Manager.

"A brief but very pleasant stay."

5

Gaz_in_Oz, Melbourne, Australia
14/12/2015

Only here for business for a couple of days but certainly enjoyed the experience of my stay at City Sands. Great location right next to the beach and only a short distance to shops, restaurants etc. Nice restaurant with good value meals that is part of the golf club.

"Overnight stay at Wollongong"

4

paultV722XB, Canberra, Australia
06/12/2015

Great location next to beach and golf course. Short walk to restaurants, Crown St and Steelers ground/club. Wanted a twin room but not available so had to use fold out couch which did not fir easily across the room so had to turn it around

"Lovely Outlook"

4

Boof1305, Goulburn, Australia
06/12/2015

A lovely hotel right on Wollongong Golf course. Beautiful view over the course with the ocean in the background. The room was a good size and very comfortable. The club restaurant with its large balcony is a great place for a meal.

"Scenic views over golf course and ocean"

4

sharrolp, Sunshine Coast, Australia
03/12/2015

Excellent overnight stay. Large comfortable room. Especially enjoyed the friendly and casual cafe/deck. Wonderful place for drinks/meals while enjoying fabulous views over golf course and ocean. Would stay here again on next trip to Wollongong.

"Excellent stay!!"

5

TravelAndy2, Enschede, The Netherlands
20/11/2015

Friendly welcome, very Nice room. Everything was more than GOOD. the bed was comfortable, the bathroom was clean, it was just good value for your money. Paid AUD 149 for a Suite! What more could you wish for!

"Security let you down"

3

sallyR3615IQ, Melbourne, Australia
23/10/2015

We arrived late to the Hotel and even though I had phoned ahead to let reception know we still had to sit in the car park and wait almost an hour for security to let us in. By this time it was after 11pm and we were pretty much over it. The security guy did not do anything more than sign us in and hand us a key. It all seemed like too much of a bother. He just wanted to get back to his girlfriend in the car.

"Nice spot. Good for early risers"

4

13/10/2015

This hotel was well located overlooking the sea and the golf club. Great bistro for dinner or lunch. Didn't do breakfast. Could have done with some more spare blankets in the room. Tge room I booked was a suite with a separate room for the sofa bed! In affect a 2 bedroom suite. The only negative I had was that the green keepers start mowing the golf club lawn when the sun rises which is fine if you're an early riser and love sunrises and the sound of lawn mowers! Otherwise a very nice stay.

WollongongGolfClub, Front Office Manager at BEST WESTERN City Sands-Wollongong Golf Club, responded to this review
Hello Gaymsing,
Thank you for your recent review.
We are very sorry that the greens keepers disturbed your stay. They do start early and we have asked them not to mow near the clubhouse so our guests can have a great rest.
If you require anything on your next stay, please call reception and we can happily bring this to your room.
We hope to see you again,
Kind Regards,
Lynn Costlow
Accommodation Manager.

"Wonderful rooms with the best views!"

5

SydneyJetsetter, Sydney
12/10/2015

Stayed in a ocean/golf course view apartment. Fantastic as usual. Great location also. Close to everything. Highly recommend a stay here. Will be back again. The breakfast was amazing also with beautiful views over the golf course and ocean.

WollongongGolfClub, Front Office Manager at BEST WESTERN City Sands-Wollongong Golf Club, responded to this review
Good Afternoon SydneyJetsetter,
Thank you for the great response.
We are very happy that you had a wonderful stay with us and enjoyed the view.
We look forward to seeing you again soon.
Kind Regards,
Lynn Costlow
Accommodation Manager

"D&D"

5

Joe D, Canberra, Australia
11/10/2015

Great location for both shopping and leisure. The views from the rooms are fantastic, especially if you get an ocean view plus overlooking the golf course. Price is better than expected and the rooms are very spacious.

WollongongGolfClub, Front Office Manager at BEST WESTERN City Sands-Wollongong Golf Club, responded to this review
Hello Joe D,
Thank you for you recent response.
We are very pleased you enjoyed your recent time with us and we look forward to seeing you again in the future.
Kind Regards,
Lynn Costlow
Accommodation Manager

"Very good choice for any travellers, in particular golfers. Friendly and helpful staff"

4

tomwM2161NC, Sydney
06/10/2015

Exceeded our expectations. Floor staff were helpful, attentive and courteous. Big and clean room. Highly recommended for golfers, beautiful layout along the coast line. Affordable, quality lunch specials for golfers. Good view from the club house and nice bar.

WollongongGolfClub, Front Office Manager at BEST WESTERN City Sands-Wollongong Golf Club, responded to this review
Dear tomwM2161NC,
We are very happy you had a great stay with us.
The restaurant and bar do offer a great selection of meals and drinks and we are very happy you found the accommodation rooms very comfortable.
We look forward to seeing you again in the near future.
Kind Regards,
Lynn Costlow
Accommodation Manager

"Great location, a good amount of space, for a reasonable price"

4

msmaok, Sydney, Australia
05/10/2015

The Best Western City Sands is a smallish hotel with 20 rooms, most of them one bedroom accommodations, which is a perfect size for a small family of four. We stayed in room 209, a one bedroom unit with a queen bed and a sofa bed in the lounge room. It has a small kitchenette and one bathroom which were clean and presentable. We had the mountain (or escarpment) view and had plenty of privacy despite the taller apartments next door.
The location is great because it's literally next to the beach which is beautiful. If you're an active person, this hotel is also a golf club with golf course, and there is a walking/cycling track that follows the beach. The hotel is within walking distance to Wollongong CBD, McDonalds, Woolworths, Aldi's and a few pubs, but is just outside the CBD which makes for quiet nights.
This hotel is a great mid-range hotel. The rooms are clean, comfortable and spacious, but not luxurious. The bathroom was renovated and good to use, but could have had better lighting. The mini bar was well stocked and prices weren't outrageous, only slightly more expensive than the supermarket. There are washers and dryers available for guests if you need it.
The only room for improvement I could think of was to do with the air conditioner. There is only one air-con located in the lounge room, which was powered only when the key was in the slot. Since it was a hot the night we stayed, when we got back to the room late, it took a little longer for the air-conditioner to cool the lounge room and the bedroom.
I would recommend this hotel, especially if you're looking for comfort and space for a reasonable price.

WollongongGolfClub, Front Office Manager at BEST WESTERN City Sands-Wollongong Golf Club, responded to this review
Dear msmaok,
Thank you for the great review, we are very pleased you had a great stay with us.
We are very lucky with our location and being able to offer this as part of the Best Western Experience.
We look forward to seeing you again and can most certainly offer 2 keys at check - in.
Kind Regards,
Lynn Costlow
Accommodation Manager

"Good Choice"

4

AliJAustralia, australia
04/10/2015

For the price this room was good value. When we arrived at 3pm the room was still being cleaned & took an extra 10mins before it was ready. After cleaning there was still a few scuff marks on some lounge room furniture. The Kitchen & bathroom were spotless. Bed was very comfortable & had quality linens. Overall a good stay. We ate in the attached restaurant downstairs & it was also excellent & good value.

"I love this hotel"

5

Adel_1404, Jeddah
21/09/2015

Quiet and peaceful place i like the location and room view which is view the occion you can see the sunshine even when you want to get your breakfast the restrunt is stiil get same view also they give you a free lundury room and wifi

"Overnight stay. "

4

20/09/2015

Typical Best Western accommodation. Clean, spacious, but with great views over Wollongong Golf Course & ocean.
If I could be a little fussy. There was a musty damp odour.
Having the golf club at your door was an added bonus.
Would stay there again.