Every time VICIDIAL is dialing a lead it add 1 before every area code

My VICIDIAL is doing weird stuff whenever we put more agents on/do more with our server

VICIDIAL/Asterisk is a very load sensitive application; overloading it will cause unusual behavior. Generally, you want your http://en.wikipedia.org/wiki/Load_(computing) Average Load to be 1 or lower for every CPU in your machine. If you are recording every call, consider turning on Recording Delay for your campaign and use the fastest storage system you can afford (15k RPM SCSI would be ideal).

I'm having problems with VICIDIAL version xyx (where xyz is not the current version). Please help!

Please consider upgrading your installation to the current version, as we may have already fixed the problem with the current release.

Hopper Empty

Hopper empty can happen for several reasons:
If this article helped you, please clic here and let us know

Congestion (~20%)

Watch the hopper in the real time screen for that campaign and watch it load/drain. Observe the fill/drain pattern.

Does it suddenly empty?

Does it slowly empty but get to Zero before reloading?

Rejected calls from provider, bad network connection, etc. This can cause the hopper to drain too quickly (considered a "red" light on the dashboard)

To do: Check that you are using the right dial prefix or change the carrier to test, both things can be done thru(Campaign->details->Dial prefix)

Hopper level too low (~20%)

Should be set at the number of calls you will initiate AT MOST in 1 minute)

Reset the list

To-do: Go to Lists-> Choose the listID-> Look for "Reset Lead-Called-Status for this list: " choose "yes" and clic submit

Change the local call time - No leads left because of time settings (~5%)

check for "screens"

-Let us know that you already searched for your issue in the forum and the vicidial manual too

-Your vicidial version with build (required)

-Installation method with version

-Detailed description of the problem (with CLI output from a single attempt) is often very useful (not 3000 lines of code mind you, just a single attempt from start to finish in a test environment with no other calls in the system at the moment of testing)

-Detailed configuration description for all settings you believe "Pertinent" to the situation. We'll ask for more if you miss any, of course which may help you in your next instance with this particular problem.

Reboot the server

-Let us know that you already searched for your issue in the forum and the vicidial manual too

-Vicidial version with build (required)

-Installation method with version

-Detailed description of the problem (with CLI output from a single attempt) is often very useful (not 3000 lines of code mind you, just a single attempt from start to finish in a test environment with no other calls in the system at the moment of testing)

-Detailed configuration description for all settings you believe "Pertinent" to the situation. We'll ask for more if you miss any, of course which may help you in your next instance with this particular problem.

Reboot the server

-Let us know that you already searched for your issue in the forum and the vicidial manual too

-Vicidial version with build (required)

-Installation method with version

-Detailed description of the problem (with CLI output from a single attempt) is often very useful (not 3000 lines of code mind you, just a single attempt from start to finish in a test environment with no other calls in the system at the moment of testing)

-Detailed configuration description for all settings you believe "Pertinent" to the situation. We'll ask for more if you miss any, of course which may help you in your next instance with this particular problem.

-Let us know that you already searched for your issue in the forum and the vicidial manual too

-Vicidial version with build (required)

-Installation method with version

-Detailed description of the problem (with CLI output from a single attempt) is often very useful (not 3000 lines of code mind you, just a single attempt from start to finish in a test environment with no other calls in the system at the moment of testing)

-Detailed configuration description for all settings you believe "Pertinent" to the situation. We'll ask for more if you miss any, of course which may help you in your next instance with this particular problem.

-Let us know that you already searched for your issue in the forum and the vicidial manual too

-Vicidial version with build (required)

-Installation method with version

-Detailed description of the problem (with CLI output from a single attempt) is often very useful (not 3000 lines of code mind you, just a single attempt from start to finish in a test environment with no other calls in the system at the moment of testing)

-Detailed configuration description for all settings you believe "Pertinent" to the situation. We'll ask for more if you miss any, of course which may help you in your next instance with this particular problem.

-Let us know that you already searched for your issue in the forum and the vicidial manual too

-Vicidial version with build (required)

-Installation method with version

-Detailed description of the problem (with CLI output from a single attempt) is often very useful (not 3000 lines of code mind you, just a single attempt from start to finish in a test environment with no other calls in the system at the moment of testing)

-Detailed configuration description for all settings you believe "Pertinent" to the situation. We'll ask for more if you miss any, of course which may help you in your next instance with this particular problem.

Check that local host and the ip of the server is allowed in mysql users table

-Let us know that you already searched for your issue in the forum and the vicidial manual too

-Vicidial version with build (required)

-Installation method with version

-Detailed description of the problem (with CLI output from a single attempt) is often very useful (not 3000 lines of code mind you, just a single attempt from start to finish in a test environment with no other calls in the system at the moment of testing)

-Detailed configuration description for all settings you believe "Pertinent" to the situation. We'll ask for more if you miss any, of course which may help you in your next instance with this particular problem.

-Let us know that you already searched for your issue in the forum and the vicidial manual too

-Vicidial version with build (required)

-Installation method with version

-Detailed description of the problem (with CLI output from a single attempt) is often very useful (not 3000 lines of code mind you, just a single attempt from start to finish in a test environment with no other calls in the system at the moment of testing)

-Detailed configuration description for all settings you believe "Pertinent" to the situation. We'll ask for more if you miss any, of course which may help you in your next instance with this particular problem.

-Let us know that you already searched for your issue in the forum and the vicidial manual too

-Vicidial version with build (required)

-Installation method with version

-Detailed description of the problem (with CLI output from a single attempt) is often very useful (not 3000 lines of code mind you, just a single attempt from start to finish in a test environment with no other calls in the system at the moment of testing)

-Detailed configuration description for all settings you believe "Pertinent" to the situation. We'll ask for more if you miss any, of course which may help you in your next instance with this particular problem.

-Let us know that you already searched for your issue in the forum and the vicidial manual too

-Vicidial version with build (required)

-Installation method with version

-Detailed description of the problem (with CLI output from a single attempt) is often very useful (not 3000 lines of code mind you, just a single attempt from start to finish in a test environment with no other calls in the system at the moment of testing)

-Detailed configuration description for all settings you believe "Pertinent" to the situation. We'll ask for more if you miss any, of course which may help you in your next instance with this particular problem.

Sorry, there are no available sessions?

-Let us know that you already searched for your issue in the forum and the vicidial manual too

-Vicidial version with build (required)

-Installation method with version

-Detailed description of the problem (with CLI output from a single attempt) is often very useful (not 3000 lines of code mind you, just a single attempt from start to finish in a test environment with no other calls in the system at the moment of testing)

-Detailed configuration description for all settings you believe "Pertinent" to the situation. We'll ask for more if you miss any, of course which may help you in your next instance with this particular problem.

-Let us know that you already searched for your issue in the forum and the vicidial manual too

-Vicidial version with build (required)

-Installation method with version

-Detailed description of the problem (with CLI output from a single attempt) is often very useful (not 3000 lines of code mind you, just a single attempt from start to finish in a test environment with no other calls in the system at the moment of testing)

-Detailed configuration description for all settings you believe "Pertinent" to the situation. We'll ask for more if you miss any, of course which may help you in your next instance with this particular problem.

There are too many Connections

-Let us know that you already searched for your issue in the forum and the vicidial manual too

-Vicidial version with build (required)

-Installation method with version

-Detailed description of the problem (with CLI output from a single attempt) is often very useful (not 3000 lines of code mind you, just a single attempt from start to finish in a test environment with no other calls in the system at the moment of testing)

-Detailed configuration description for all settings you believe "Pertinent" to the situation. We'll ask for more if you miss any, of course which may help you in your next instance with this particular problem.

-Let us know that you already searched for your issue in the forum and the vicidial manual too

-Vicidial version with build (required)

-Installation method with version

-Detailed description of the problem (with CLI output from a single attempt) is often very useful (not 3000 lines of code mind you, just a single attempt from start to finish in a test environment with no other calls in the system at the moment of testing)

-Detailed configuration description for all settings you believe "Pertinent" to the situation. We'll ask for more if you miss any, of course which may help you in your next instance with this particular problem.

Calls in queue not connecting or Your session has been disabled

Dialer server not turned on in cluster (If you don't know what is a cluster, this is not your issue)

Call times for inbound group don't allow inbound calls

Did not pointed to Ingroup (presuming you mean to call the ingroup a "queue", which it is not, asterisk has "queues" and vicidial does not use them, so calling anything in vicidial a queue is likely to cause a misunderstanding).

Inbound CID was listed in a filter

thereby rerouted to the filter setting instead of the ingroup to which the DID is pointed

The list goes on and on.

Basically the concept is that Any Setting in the DID or Ingroup can cause either one to fail. Additionally any setting on a server or the base cluster can make the server or cluster fail ...

-Detailed description of the problem (with CLI output from a single attempt) is often very useful (not 3000 lines of code mind you, just a single attempt from start to finish in a test environment with no other calls in the system at the moment of testing)

-Detailed configuration description for all settings you believe "Pertinent" to the situation. We'll ask for more if you miss any, of course which may help you in your next instance with this particular problem.

-Let us know that you already searched for your issue in the forum and the vicidial manual too

-Vicidial version with build (required)

-Installation method with version

-Detailed description of the problem (with CLI output from a single attempt) is often very useful (not 3000 lines of code mind you, just a single attempt from start to finish in a test environment with no other calls in the system at the moment of testing)

-Detailed configuration description for all settings you believe "Pertinent" to the situation. We'll ask for more if you miss any, of course which may help you in your next instance with this particular problem.

-Let us know that you already searched for your issue in the forum and the vicidial manual too

-Vicidial version with build (required)

-Installation method with version

-Detailed description of the problem (with CLI output from a single attempt) is often very useful (not 3000 lines of code mind you, just a single attempt from start to finish in a test environment with no other calls in the system at the moment of testing)

-Detailed configuration description for all settings you believe "Pertinent" to the situation. We'll ask for more if you miss any, of course which may help you in your next instance with this particular problem.

-Let us know that you already searched for your issue in the forum and the vicidial manual too

-Vicidial version with build (required)

-Installation method with version

-Detailed description of the problem (with CLI output from a single attempt) is often very useful (not 3000 lines of code mind you, just a single attempt from start to finish in a test environment with no other calls in the system at the moment of testing)

-Detailed configuration description for all settings you believe "Pertinent" to the situation. We'll ask for more if you miss any, of course which may help you in your next instance with this particular problem.

Audio Issues

Most of the time bandwidth issues. Go to http://www.asteriskguru.com/tools/bandwidth_calculator.php add 30% to this result (because you use the internet not only for audio, remember you use also for data, like web, etc), go to Speedtest.net and compare the result. If you can not increase your ISP bandwidth you can rent a vici server in the states and save money

Use a codec that consume less bandwidth like g729

Use iax whenever possible

Change the carrier. If you only have one, check the if you are losing packets with a ping command.

-Let us know that you already searched for your issue in the forum and the vicidial manual too

-Vicidial version with build (required)

-Installation method with version

-Detailed description of the problem (with CLI output from a single attempt) is often very useful (not 3000 lines of code mind you, just a single attempt from start to finish in a test environment with no other calls in the system at the moment of testing)

-Detailed configuration description for all settings you believe "Pertinent" to the situation. We'll ask for more if you miss any, of course which may help you in your next instance with this particular problem.

-Let us know that you already searched for your issue in the forum and the vicidial manual too

-Vicidial version with build (required)

-Installation method with version

-Detailed description of the problem (with CLI output from a single attempt) is often very useful (not 3000 lines of code mind you, just a single attempt from start to finish in a test environment with no other calls in the system at the moment of testing)

-Detailed configuration description for all settings you believe "Pertinent" to the situation. We'll ask for more if you miss any, of course which may help you in your next instance with this particular problem.

-Let us know that you already searched for your issue in the forum and the vicidial manual too

-Vicidial version with build (required)

-Installation method with version

-Detailed description of the problem (with CLI output from a single attempt) is often very useful (not 3000 lines of code mind you, just a single attempt from start to finish in a test environment with no other calls in the system at the moment of testing)

-Detailed configuration description for all settings you believe "Pertinent" to the situation. We'll ask for more if you miss any, of course which may help you in your next instance with this particular problem.