I have exalt same problem with my newly bought Hts5543/12--seeing the folder but no further,really stupid! I don't know if philips know what they are doing at all.The situation just looks so unprofessional....

Ok...lets try some more, for sure you took the coorect firmware (as we are in a thread for the HTS3xxx series), just checking..

Then you followed exact steps as described of how to get the firmware:

Important:

* Do not press any buttons or interrupt the mains supply during the upgrade, otherwise the HTS may become defective.

* Make sure that your Home Theatre System recognizes the USB storage device before you try to upgrade the firmware. You can verify this by copying an image file to the USB device and trying to reproduce it with the HTS.

* Use a FLASH based USB storage device (e.g. a thumbdrive) that complies with the Mass Storage Class protocol and has a capacitiy of less than 160 Gb. External hard disk drives (HDD) take a while to start up, which makes them unsuitable for a firmware upgrade.

* Make sure that that no other files are stored on your USB storage device. Files that do not belong to the upgrade package may cause the process to crash.

Proceed as follows to upgrade the firmware:

1.Download the latest firmware from the Philips support website (www.philips.com/support)
- If there is no firmware available for download, it means that your HTS has the latest firmware installed.
2.Unzip the file and place the extracted files on a USB flash storage device.
3.Switch on the HTS and when it is running, insert the USB flash storage device.
4.Press 'USB' on the remote control
5.A dialogue will now appear - follow the instructions to update the software of your HTS.
Important: Please remember to delete the upgrade files on the USB before you connect it again to prevent the set performing the upgrade a second time. Please make sure there is no disc in the tray before you perform the software upgrade.

I have the HTS 3520 unit.
The unit sees other files just fine on a FAT32 formatted usb drive. It just does not see the upgrade file.
I do not have an option under advanced settings for any "upgrade" - you must be referring to some other model.
Of your steps 1-5 listed, step 5 does not appear - there is no dialogue that comes up at all - nothing.

I have the HTS 3520 unit.
The unit sees other files just fine on a FAT32 formatted usb drive. It just does not see the upgrade file.
I do not have an option under advanced settings for any "upgrade" - you must be referring to some other model.
Of your steps 1-5 listed, step 5 does not appear - there is no dialogue that comes up at all - nothing.

hi there, i dont have a HTS device but some BDP device.

looking into the upgrade read me file from the support website, the upgrade procedure seems to be a bit different with that of BDP. so after unzipping the firmware zip file, there are 2 folders 'for all other versions' and 'for v.12.10.40.48'. you may hv to choose the correct version first and then copy the bin file to your USB. Unlike BDP, moving the whole unzipped folder like 'UPG' or 'UPG_ALL' to the USB. Try just the bin file and see if this works.

Hi
I originally extracted the files for "other" to the USB root directory and that didn't work. So then I posted my 1st message, where it was advised that it needs to be in a UPG folder and that didn't work either. So that is why I am stuck.

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