Replying to Site Crashed After Installing Stripe

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Topic Summary

Elise Alley

If you are unable to access your FTP, you'll want to talk to your host about the issue.

Once you are able to log in to your FTP, to remove the add-on from your site, you'll go to wp-content/plugins/ and delete the exchange-addon-stripe folder you find there.

Let us know if you have any additional questions.

Thanks,

Elise

melimojo

Posted 27 January 2014 - 08:14 AM

Hi Lew,
Thanks for your early morning response. I've contacted my host re this issue, however, how do I get into my wp-admin in order to uninstall this plug-in? I've tried accessing the site through my ftp server, and continue to get:authentication failedCriticall errorcould not connect to server.
I'm fairly new to all this and any more assistance would be greatly appreciated.

lewayotte

Posted 27 January 2014 - 07:13 AM

Hi Melimojo,

The first line of that error is the most important one: Fatal Error: Uncaught exception 'Exception' with message 'Stripe needs the Multibyte String PHP extension.'

It sounds like your webhost does not have PHP's mbstring module loaded or activated in PHP. You should contact them about getting it installed and activated for your website. The Stripe code requires it in order to run.

Invalid code modifications can cause this problem. If you have made any modifications to the plugin, remove them and try to load the site again.

It is possible that this plugin's code is out of date and that an upgrade is available. Check with the plugin's author to see if an upgrade is available.

There may be a conflict with another plugin running on the site. Try upgrading the other plugins on the site. A plugin conflict can be ruled out by deactivating all the other active plugins on the site and checking to see if the error still occurs.

The iThemes Exchange - Stripe Add-on plugin may not have been fully uploaded. Uploading the plugin again could fix the issue. Important: If you do this, you will lose any modifications made to the plugin.