Managed Services

Make your systems work for you.

Our managed services ensure your systems are working for you when it matters most, so that you can have peace of mind, avoid IT worry, and move your business forward.

KTL Solutions delivers proven, around-the-clock monitoring of your complete network and the devices connected to your network. Our help desk and reporting are all provided through the dedicated KTL Managed IT platform.

With our managed services, you’ll get the support your systems need – and the dependability your business deserves.

Server Management

Your servers represent the hub of your business systems and data. Make sure they stay safe with 24×7 monitoring and alerting services. From patch deployment to security administration, and from virtual to on-premise machines, we’ll take care of your server environments to maximize your security and uptime.

What’s covered:

Physical Servers

Virtual Servers

Service includes

24×7 Automated Monitoring & Alerting

24×7 Automated Management & Maintenance

Managed KTL Solutions Security Suite

Patch Deployment

System Update Deployment

Service Availability Monitoring

Event Log & Log File Monitoring

Drive Space Monitoring

User Account Administration

File Sharing Permission Administration

Security Administration

24×7 Proactive Tech Ops Support & Remediation

Scheduled Client Reporting

Additional services:

24×7 Customized Help Desk Support

24×7 Remote Support

Emergency On-Site Support

Device Management

Modern business happens on devices – desktops, laptops, tablets, and mobile – often from any location, making modern device management complex. KTL Solutions can help. We cover all devices, from PCs, to laptops, to tablets, to mobile, with 24×7 monitoring services and comprehensive management options to make your life easier.

What’s covered:

PC’s/Workstations/Desktops

Laptops

Tablets

All-in-ones

Service includes:

24×7 Automated Monitoring & Alerting

24×7 Automated Management & Maintenance

Managed KTL Solutions Security Suite

Automated Asset Management

Patch Deployment

System Update Deployment

Application User Management

Online Software License Management

User Adds & Drops

VPN Client Management

24×7 Proactive Tech Ops Support & Remediation

Scheduled Client Reporting

Additional services:

24×7 Customized Help Desk Support

24×7 Remote Support

Emergency On-Site Support

Network Management

The proliferation of cybercrime makes network security an area of foundational importance for any business; data breaches and hacks can wreak havoc on businesses’ efficiency and reputations, but proper network security can reduce risk. KTL Solutions is battle-tested in minimizing pain points and vulnerabilities to prevent network security issues.

What’s covered:

Storage

Switches

Firewalls

Routers

Network Security Appliances

Service includes:

24×7 Automated Monitoring & Alerting

24×7 Automated Management & Maintenance

Managed KTL Solutions Security Suite where applicable

Patch Deployment

System Update Deployment

Service Availability Monitoring

Event Log & Log File Monitoring

User Account Administration

Security Administration

24×7 Proactive Tech Ops Support & Remediation

Scheduled Client Reporting

Additional services:

24×7 Customized Help Desk Support

24×7 Remote Support

Emergency On-Site Support

Managed Backups

Maintaining consistent backups is one of the most effective approaches to protecting business data and function. Our Tech Ops team will help you create and deploy backup schedules, retention strategies and recovery plans for customers while monitoring and managing backups 24×7. And if a backup is missed, our Tech Ops team is ready to respond automatically.

Automated Monitoring & Alerting

Automated Monitoring & Maintenance

Backup Configuration

Backup Job Creation & Deployment

Data File & System Restores

Failed Backup Alerting & Reporting

Failed Backup Remediation

DR Testing

New Server Deployment Backup Initiation

24×7 Tech Ops Support

Scheduled Client Reporting

Ready to Take the First Step?

1. Needs Assessment Call

We’ll work to first understand your business needs and then drill down into the details of management requirements, getting as granular as possible. We craft a clear picture of success so that the outcome best fits your business.

2. No-Risk Project Quote

Once we have alignment around your systems, your needs, and the solutions that will best work for you, we’ll provide you with a scope and cost document that will allow you to see a full picture of your project.

3. Your Systems Managed

With scope set, we’ll get to work to securely manage and maintain your systems. You’ll be able to rest easy, knowing that your business is properly protected by highly-trained technology specialists.

Don’t Leave the Performance of Your Systems to Chance.

Schedule a free consult with one of our IT experts and find out how our managed services can meet your unique needs.