People

Having the right people in the right roles, and keeping them, is paramount in developing a long term relationships and we certainly think we have achieved this. If you were to add up the total number of years of experience working in insurance for our current staff it would exceed 100 years.

Although we all have individual specialties we work closely as a team and so you can be assured that our advice is based upon a wealth of knowledge.

All of our staff are qualified to a high standard suitable to their role – but that’s not enough for us. Everyone here undergoes a programme of continuing monthly assessment, backed by The Chartered Insurance Institute, and maintains a comprehensive Continuing Professional Development log demonstrating their commitment to keeping their knowledge up to date.

‘Ownership’ is also an important issue to us. Whenever you contact us you will always know who you are dealing with and that person will take ‘ownership’ of your enquiry. This means that you will always have a point of personal contact within Key Insurance Group Ltd and we would encourage you to use this. Even if they can’t help you when they pass you through to a colleague they will still want to know that the matter has been successfully resolved.