Vendor Details

Northpass

www.northpass.com/

Founded 2013

United States

About Northpass

Northpass powers modern learning programs at some of the worlds fastest-growing businesses, like Lyft and Shopify. Train your people, customers, and partners with our easy-to-use software, and let our team of experts guide you to success.

Northpass Reviews
Recently Reviewed!

The customer experience and support is what really makes this solution shine!

Mar 14, 2018

Kaitlyn M.

Merchant Acceleration Project Coordinator

Internet, 201-500 employees

Used the software for: 6-12 months

Reviewer Source

Source: Capterra

4/5

Overall

4
/
5

Ease of Use

4
/
5

Features & Functionality

5
/
5

Customer Support

5
/
5

Value for Money

Likelihood to Recommend:Not LikelyExtremely Likely

Pros: The support and engagement from Northpass that we've received has been amazing. From our first interactions to where we are now 1 year later, the level of engagement from Northpass has not changed. They're incredibly responsive to questions and requests we have, ensuring we have the correct information, our devs receive the best resources to help with our build, and often keep us in the loop on upcoming features that will help with our instance. The basic UI is quite intuitive and user-friendly for both admins and learners.

Cons: This software will work well for certain businesses and their requirements. Our needs can sometimes be a bit more complex and so requires us to build out different (and sometimes more involved) integrations and developments to fit our audience. Even with our complexities, Northpass is very open about what they can help with, what is on the road map that could benefit our needs, and setting realistic expectations of what cannot be done, instead of empty promises.

Vendor Response

by Northpass
on March 20, 2018

Hey Kaitlyn,

Thanks for leaving a review and for your kind words on our experience and support! We strive to provide industry-leading experiences for our customers, so we¿re glad to hear that it makes our solution shine.

We appreciate you and the entire team at Shopify Plus giving us the feedback to help drive your training programs forward. We¿re looking forward to the continued collaboration.

Thanks again for taking time to share your thoughts on Northpass!

Best,
Peter

SchoolKeep has allowed us to scale new user onboarding while keeping the the team small

Aug 15, 2017

Sean L.

Host Success Manager

Used the software for: 6-12 months

Reviewer Source

Source: Capterra

5/5

Overall

5
/
5

Ease of Use

4
/
5

Features & Functionality

5
/
5

Customer Support

5
/
5

Value for Money

Pros: Setting up our first course to train new users was fairly easy. One of the limitations our team had in mind when evaluating LMS options was that our central operations team would need to roll the new process out without any engineering help. Our scrappy 2 person (at the time) Host Success team was able to successfully pull that off and users have responded well. The structured way in which SchoolKeep allows us communicate learnings and marketplace guidelines has not only enabled us to keep up with increasing demand, but has also made a dramatic impact on team productivity and user engagement. We're able to onboard new users quicker than we ever have, without sacrificing the quality of the onboarding education and process.

Cons: No major cons from our point of view. We've had a few technical hiccups using some of the more advanced features, but the SchoolKeep team has been quick to look into those. As a startup ourselves, we definitely appreciate their support, willingness to listen to feedback and regular updates to the product.

We have used Northpass for over 6 months and the experience couldn´t have been better.

Mar 13, 2018

Ramon C.

Operations Analyst

Automotive, 1001-5000 employees

Used the software for: 6-12 months

Reviewer Source

Source: Capterra

5/5

Overall

5
/
5

Ease of Use

5
/
5

Features & Functionality

5
/
5

Customer Support

5
/
5

Value for Money

Likelihood to Recommend:Not LikelyExtremely Likely

Pros: - Flexibility from the customer service (24/7)

- Customized platform

- Endless learning possibilities (pdf, ppt, audio, video, quizzes...)

Cons:

- Would like some kind of foldering to help the organization of the different courses.

Vendor Response

by Northpass
on March 15, 2018

Hey Ramon,

Thanks for leaving a review! Customer success is a top priority for us, so it's great to see you achieving your goals.

I'm glad to hear our course builder gives your team the ability to create a wide array of training content. We understand the need for some more organizational tools, and I'm happy to report that we're working on some great new features in this area. Our product team always appreciates customer insight, so I've passed along your comments.

Thanks again for taking time to share your thoughts on Northpass.

Best,
Peter

Possibly The Best Online Learning Platform for Creating Your Own School

Oct 16, 2014

Tom C.

Founder

Source: Capterra

5/5

Overall

5
/
5

Ease of Use

5
/
5

Customer Support

Comments: Schoolkeep's approach is different from most online learning platforms. It's the opportunity to create your own school. To create your own learning entity, your own ecosystem, with your own content, your own teachers, your own ecosystem.

It's not a marketplace, so it won't work for you if you don't have any way to reach students in the first place, but for those instructors that have their own students, it's a brilliant way to create your own entity without any of the headaches of setting up your own site.

The future of education is certainly online for a variety of reasons; cost, flexibility, access to world-class teachers, simplicity etc., and schoolkeep's platform is going to be a big part of that.

I have over 100,000 students on my online programmes from all over the world and I have been the leading Personal Development instructor on the Udemy platform since 2012.

However, when I came to creating my own entity, I went with schoolkeep.

In fact I liked the schoolkeep system so much I didn't stop at creating my own school - I created my own university!

Check it out if you've got big plans...

Check it out if you have teachers that can come with you

Check it out if you just want a great delivery system for your awesome content.

Don't check it out if you want people to discover your programs while browsing a marketplace.

In summary, I believe schoolkeep is the best online learning platform for MY future plans, but it's not necessarily for everyone, so have a think about what you're trying to achieve, and if it looks like it could be a good match, get involved!

Excellent LMS

Mar 29, 2018

Max Z.

Founder|Compliance Audits|Compliance Training

Automotive

Used the software for: 2+ years

Reviewer Source

Source: Capterra

5/5

Overall

5
/
5

Ease of Use

5
/
5

Features & Functionality

5
/
5

Customer Support

5
/
5

Value for Money

Likelihood to Recommend:Not LikelyExtremely Likely

Pros: Northpass is really easy to use and their support makes all the difference in the world. They constantly add new features that make it even better.

Cons: I wish their was auto renewal feature for courses so learners can take them on quarterly, semi-annual, or annual basis.

Overall: Ease of use, certification feature, and great support.

Simply Fantastic! This is a MUST HAVE

Oct 17, 2014

Terri A.

Founder/Teacher

Source: Capterra

5/5

Overall

5
/
5

Ease of Use

5
/
5

Customer Support

Comments: Before selecting SchoolKeep, I researched many platforms to host my online forensic training courses. I wanted a program that would be easy to upload my courses, various crisp and clean templates, IT support, and a client service that would LISTEN to what we (teachers) wanted in a program. For example, I pointed out a problem I was having and within 48 hours the problem was fixed! Plus I received an email noting such.

The platform has many features needed in a online 'school':

SEO services

Course building assistance

Personal advisers to help you build your courses/schools

Adding own logo and other pictures to platform

Discount Coupons

One thing missing: I'd like to see the ability to communicate with students individually or as a group without having to download the entire list which is the only avenue available as of this review.

One of the biggest aspects that sets SchoolKeep apart from other platforms: the support DOES NOT stop once you've signed on board. An informative blog and timely emails keeps their clients in the 'loop' about all new and improved features of the platform.

This is a great platform for first timers and seasoned instructors. This is a MUST HAVE!

Started with SchoolKeep

Oct 01, 2015

Terri A.

Owner

Used the software for: 1-2 years

Source: Software Advice

4/5

Overall

5
/
5

Ease of Use

2
/
5

Features & Functionality

2
/
5

Customer Support

Likelihood to Recommend:Not LikelyExtremely Likely

Pros: As SchoolKeep launched, the ability to speak to a 'live' person was great. All my questions were answered and my suggestions were addressed. I had many online learning platforms to choose for my business but decided to use SchoolKeep because of their customer service and their initial pricing model.

Cons: Changes in their pricing model. As a small business owner, their pricing model seemed to be one of nickel and diming. For example, in order to download students' emails, I had to upgrade to a paid plan. Their free plan was too limited and too restrictive for my business. I finally closed down my online school on SchoolKeep and decided to look elsewhere. My school's current platform offers many more services on a free plan than SchoolKeep ever did. To say the least, I was extremely disappointed.
I don't see an ongoing support system for their instructors. Last time I checked, April 2015, their dedicated Facebook group had closed.

Recommendations to other buyers: There are MANY online platforms for online training courses. I would advise to look at other sites including Fedora, Zeniler, and Thinkific. The 'ease' of creating online courses is becoming very streamlined. In order to make a competivie edge in today's market, services offered to course creators should be avaliable not restrictive.

A really good online training platform

Mar 15, 2019

Nicholas S.

Senior Accountant

Accounting, 51-200 employees

Used the software for: 1-2 years

Reviewer Source

Source: Capterra

5/5

Overall

4
/
5

Ease of Use

4
/
5

Features & Functionality

5
/
5

Customer Support

5
/
5

Value for Money

Likelihood to Recommend:Not LikelyExtremely Likely

Pros: Love that you can track the progress of employees use and follow up. Really also like the different course options that you can assign to users. It's also VERY easy and user-friendly which is important when you have so many different people using it.

Cons: It is a little bit difficult to follow and use the reporting features of the system in some cases (not all).

Excellent product with exceptional customer service - OUTSTANDING!

Oct 22, 2014

libby s.

CEO

Source: Capterra

5/5

Overall

5
/
5

Ease of Use

5
/
5

Customer Support

Comments: I want to share how remarkable this product really is, and why I have chose to work with SchoolKeep in the expansion of my online school.

After much research, I had shortlisted SchoolKeep as I had initially been impressed at what I read. Since enquiring, about the product, I have had a phenomenally positive experience, not just in the genius and ease of the product, but also by the outstanding support I have received from everyone, and especially Ben Wagner, the organisation's Growth Marketing Manager.

I had used another platform previously, and was less than satisfied, and so I was looking to change. SchoolKeep have excelled in every aspect of what I wanted from a new service, and since joining forces with them, I have never looked back.

As a result of my relationship with SchoolKeep, my business is set to grow even bigger!

Thank you so much

Libby Seery

Great and smooth experience with the best customer support

Jun 01, 2017

Eeva L.

Talent Lead

Hospitality, 11-50 employees

Used the software for: Less than 6 months

Source: Capterra

5/5

Overall

5
/
5

Ease of Use

5
/
5

Features & Functionality

5
/
5

Customer Support

5
/
5

Value for Money

Likelihood to Recommend:Not LikelyExtremely Likely

Pros: We have had a very smooth experience with SchoolKeep so far, the customer service is amazing and the implementation process was very easy and seamless. SchoolKeep has many of the features we need to continuously develop our training and they are constantly adding new features that will help us even more in the future.

Overall: Add new training features and continuously develop the work we do.

SchoolKeep: simply superb all round

Oct 27, 2015

Nurit S.

Source: Capterra

5/5

Overall

5
/
5

Ease of Use

5
/
5

Customer Support

Comments: SchoolKeep is everything we really cared about in both their product and support. Easy to set up the school and build the course, and very intuitive. The user experience is very good; uploading materials is a cinch (videos, presentations, text, pictures, links) and it is a breeze making changes. There is also loads of flexibility in terms of applying our own branding features.

Equally, their customer support and service provide the perfect backup: very responsive and delivered professionally. Every inquiry is addressed very quickly and efficiently and very amiably; they go out of their way to accommodate to our specific needs.

And of course the ultimate accolade: feedback from our own customers indicates a very good user experience. Chapeau!

Great LMS and Customer Service

Oct 21, 2015

Kelly D.

CEO

Source: Capterra

5/5

Overall

5
/
5

Ease of Use

5
/
5

Customer Support

Comments: Short Version: As CEO of a startup online learning business, I highly recommend.

Longer Version:

We've looked at dozens of LMS options and were not satisfied. Then we found SchoolKeep.

The flexibility, ease of use, available analytics and customization of SchoolKeep's LMS convinced us to move to their platform from another provider. Their team has proven to be very easy to work with, proactive and incredibly helpful, especially as we implemented several new features (like product bundling) to our site. No regrets and we've seen the analytics to back up our decision.

SchoolKeep Customer Support - This is what the world needs!

Oct 22, 2014

Richard J S.

Life Coach

Source: Capterra

5/5

Overall

5
/
5

Ease of Use

5
/
5

Customer Support

Comments: This is just about the best customer service and support, I've personally received to date.

I am part of a private practice in London, and each of the partners have been involved with SchoolKeep, myself included.

It was because of the ease of the product that I was first onboard, but I have to say, the best part is still discovering the continued developments of the product, and a framework of exceptional support, made up of a technically knowledgable team, who actually care! A rare thing indeed!

Be really proud of what you are, and what you are doing, and keep doing it!

This is what my courses have needed!

Oct 22, 2014

Jennifer H.

Psychotherapist

Source: Capterra

5/5

Overall

5
/
5

Ease of Use

5
/
5

Customer Support

Comments: Why can't other things be this easy? I have moved from another well known online education provider, after being dismayed about a number of things, not least of all, the fact that the product that hosted my courses, just did not work.

Coupled with a distinct lack of support (I had waited on average 8 days to get a response from anyone, in respect of a question or an issue with the product).

I have been wholly impressed by this product and feel confident in being able to rely on this to expand my online education business

Best User Friendly Software Ever !

Feb 12, 2016

Jacques T.

Founder/President

Source: Capterra

5/5

Overall

5
/
5

Ease of Use

5
/
5

Customer Support

Comments: As an educator and researcher, this is the best user friendly application I've ever used. My experience with this application is quite convincing and enjoyable. To learn the different applications it took me minutes to explore all sections accordingly. I do not find any negative comments to say about this software at the current time. I will differently refer this to my colleagues.

Great and Easy - 6 weeks to $10k in student Tution

Oct 24, 2014

Robert G.

Founder

Source: Capterra

4/5

Overall

5
/
5

Ease of Use

5
/
5

Customer Support

Comments: We love the experience and how quickly we got our school set up. A little bumpy about applying coupons to offer our students an early bird option, but it was fixed in less than 2 days and we were back up and running. I looked at the lot, and found the feature set / expense ratio to point all directions to SchoolKeep.

Very good experience

Dec 01, 2015

Simon B.

Consultant

Used the software for: Less than 6 months

Source: Software Advice

4/5

Overall

4
/
5

Ease of Use

4
/
5

Features & Functionality

3.5
/
5

Customer Support

Likelihood to Recommend:Not LikelyExtremely Likely

Pros: Simplicity, user-friendly, new releases and functionnalities really often

Cons: Support center still too light, lack of content on the different sections

Recommendations to other buyers: Take the time to check every functions YOU NEED, and try to evaluate if the developing team is available for any new development