If you can't sign in with two-step verification using your Apple ID

Learn what to do if you have two-step verification turned on for your Apple ID and can't sign in.

When you have two-step verification for your Apple ID, you'll always need at least two of the following to sign in:

Your Apple ID password

Access to one of your trusted devices

Your Recovery Key

If you forgot your Apple ID password

Go to iforgot.apple.com to reset your password. You'll need to provide your Recovery Key and be able to receive a temporary verification code on one of your trusted devices.

If you lost the trusted device or phone number associated with your Apple ID

As long as you still have your Recovery Key and remember your Apple ID password, you can sign in and add a new trusted device or phone number to your account. You can also remove any devices you may have lost, sold, or given away.

Remove the device you no longer wish to use to verify your identity. If you have additional devices with Find My iPhone enabled, you can verify them as trusted devices. You can also add additional trusted phone numbers.

If you lost your Recovery Key

As long as you remember your Apple ID password and still have access to one of your trusted devices, you can sign in and create a new Recovery Key.