Terms & Conditions

Payment in Ringgit Malaysia (MYR).

All price are inclusive to a 10% Administration Fee. Effective from 1st September 2020, SST (sales & service) tax of 6% will be added to the room rate.

Effective on 1st April 2012 the Melaka State of Government has imposed Heritage Tax on Hotel Rooms sold. Therefore, Swiss-Garden Hotel Melaka would collect a sum of RM2.00 Per room per night. The charges will be added in the final billing.

Under the gazetted Tourism Tax Act 2017, all foreign guests, even if on shared accommodation with a Malaysian, will be levied a Tourism Tax of RM10.00 per room/per night for stays from 1st September 2017. This amount is not included in the booked room price and will be paid directly by the guest at the hotel.
Upon check-in, Malaysians producing proof of valid Identity Cards; and Malaysian Permanent Residents producing proof of valid MY PR Cards will be exempted if the room is registered to them and not on sharing basis with a foreigner.

Bedding is subject to availability.

The above rate is not applicable for group booking.

Early check in or late check out is subject to availability.

Check in time 1500 hours. Check out time 1200 hours.

At the time of your booking request the full quoted amount will be blocked/authorized on your credit card.

Cancellation /No-show Policy:

No shows or cancellation less than 72 hours (3 Days) prior to arrival date will result full charges.

Cancellations made more than 72 hours (3 days) prior to arrival date will be free-of-charge (no fees incurred).

You are required to complete and submit the cancellation form.

Should you wish to change an existing reservation, you are required to cancel the existing booking and proceed to create a new reservation. You may visit our website at www.swissgarden.com.

Specific terms & conditions are applicable for group bookings, confined to 10 rooms and above. Please contact the required hotels for more information.

We reserve the right to cancel or modify reservations where it appears that a customer has engaged in fraudulent or inappropriate activity or under circumstances where it appears that the reservations contain or resulted from a mistake or error.

The following restrictions apply on any reservation that requires a full payment, non-refundable or deposit:

Full prepayment required, non-refundable, no date changes and cancellation not allowed.

Payment in Ringgit Malaysia (MYR).

All price are inclusive to a 10% Administration Fee. Effective from 1st September 2020, SST (sales & service) tax of 6% will be added to the room rate.

Effective on 1st April 2012 the Melaka State of Government has imposed Heritage Tax on Hotel Rooms sold. Therefore, Swiss-Garden Hotel Melaka would collect a sum of RM2.00 Per room per night. The charges will be added in the final billing.

Effective 1 September 2017, all tourists except Malaysian citizens/permanent residents (holding a MY PR card) are subject to a Tourism Tax as gazetted under the Tourism Tax Act 2017.
The Tourism Tax is set at RM10 per room per night and will be charged in addition to the prevailing charges and taxes.

Bedding is subject to availability.

The above rate is not applicable for group booking.

Early check in or late check out is subject to availability.

Check in time 1500 hours. Check out time 1200 hours.

Specific terms & conditions are applicable for group bookings, confined to 10 rooms and above. Please contact the required hotels for more information.

We reserve the right to cancel or modify reservations where it appears that a customer has engaged in fraudulent or inappropriate activity or under circumstances where it appears that the reservations contain or resulted from a mistake or error.

The management reserves the right to replace and modify this promotion without prior notice.

Bedding is subject to availability.

Early check in or late check out is subject to availability.

Check in time is after 1500 hours. Check out time is at 1200 hours.

Effective on 1st April 2012 the Malacca State of Government has imposed Heritage Tax on Hotel Rooms sold. Therefore, Swiss-Garden Hotel Melaka would collect a sum of RM2.00 Per room per night. The charges will be added in the final billing.

Under the gazetted Tourism Tax Act 2017, all foreign guests, even if on shared accommodation with a Malaysian, will be levied a Tourism Tax of RM10.00 per room/per night for stays from 1st September 2017. This amount is not included in the booked room price and will be paid directly by the guest at the hotel. Upon check-in, Malaysians producing proof of valid Identity Cards; and Malaysian Permanent Residents producing proof of valid MY PR Cards will be exempted if the room is registered to them and not on sharing basis with a foreigner.

The management reserves the right to replace and modify this promotion without prior notice.

We reserve the right to cancel or modify reservations where it appears that a customer has engaged in fraudulent or inappropriate activity or under circumstance

Book Executive room or Executive Suite to enjoy exclusive Premier Lounge access with complimentary evening. coffee, tea & non-alcoholic served throughout the day and more

There are no rooms available for this package on the selected date.

Terms & Conditions

Payment in Ringgit Malaysia (MYR).

All price are inclusive to a 10% Administration Fee. Effective from 1st September 2018, SST (sales & service) tax of 6% will be added to the room rate.

Effective on 1st April 2012 the Melaka State of Government has imposed Heritage Tax on Hotel Rooms sold. Therefore, Swiss-Garden Hotel Melaka would collect a sum of RM2.00 Per room per night. The charges will be added in the final billing.

Under the gazetted Tourism Tax Act 2017, all foreign guests, even if on shared accommodation with a Malaysian, will be levied a Tourism Tax of RM10.00 per room/per night for stays from 1st September 2017. This amount is not included in the booked room price and will be paid directly by the guest at the hotel. Upon check-in, Malaysians producing proof of valid Identity Cards; and Malaysian Permanent Residents producing proof of valid MY PR Cards will be exempted if the room is registered to them and not on sharing basis with a foreigner.

Offer are inclusive of two (2) persons breakfasts at Garden Terence. Additional person will be subject to additional surcharge upon arrival.

Bedding is subject to availability.

The above rate is not applicable for group booking.

Early check in or late check out is subject to availability.

Check in time 1500 hours. Check out time 1200 hours.

At the time of your booking request the full quoted amount will be blocked/authorized on your credit card.

Cancellation /No-show Policy:

No shows or cancellation less than 72 hours (3 Days) prior to arrival date will result full charges.

Cancellations made more than 72 hours (3 days) prior to arrival date will be free-of-charge (no fees incurred).

You are required to complete and submit the cancellation form.

Should you wish to change an existing reservation, you are required to cancel the existing booking and proceed to create a new reservation. You may visit our website at www.swissgarden.com.

Specific terms & conditions are applicable for group bookings, confined to 10 rooms and above. Please contact the required hotels for more information.

We reserve the right to cancel or modify reservations where it appears that a customer has engaged in fraudulent or inappropriate activity or under circumstances where it appears that the reservations contain or resulted from a mistake or error.

Offer is valid for Deluxe room Only. Each room can accommodate a maximum occupancy of two adults and two children below 12-year-old with existing bedding.

Packages or offer is inclusive of 2 persons’ tickets only.

Additional ticket is available to purchase at The Shore ticketing counter, located on level 2 of The Shore Shopping Gallery and Level 43 for the shore Sky tower.

A limited number of rooms may be available at these rates.

Offer is fully pre-paid and non-refundable. Advance purchase required. Credit card will be charged at the time of booking.

Not to be combined with other offers or promotions and subject to change.

Hotel will not reimburse, compensate or otherwise beheld responsibility for any lost, stolen or damaged ticket.

The management reserves the right to replace and modify this promotion without prior notice.

This package is not applicable to group booking of 10 rooms and above.
Reservations cannot be changed, are pre-paid and non-refundable; if cancellation takes place, guests forfeit total room charge plus tax.

This offer is applicable for stays booked directly with the hotel.

The management reserves the right to replace and modify this promotion without prior notice.

Early check in or late check out is subject to availability.

Check in time 1500 hours. Check out time 1200 hours.

Effective on 1st April 2012 the Malacca State of Government has imposed Heritage Tax on Hotel Rooms sold. Therefore, Swiss-Garden Hotel Melaka would collect a sum of RM2.00 Per room per night. The charges will be added in the final billing.

Under the gazetted Tourism Tax Act 2017, all foreign guests, even if on shared accommodation with a Malaysian, will be levied a Tourism Tax of RM10.00 per room/per night for stays from 1st September 2017. This amount is not included in the booked room price and will be paid directly by the guest at the hotel. Upon check-in, Malaysians producing proof of valid Identity Cards; and Malaysian Permanent Residents producing proof of valid MY PR Cards will be exempted if the room is registered to them and not on sharing basis with a foreigner.

We reserve the right to cancel or modify reservations where it appears that a customer has engaged in fraudulent or inappropriate activity or under circumstances where it appears that the reservations contain or resulted from a mistake or error.

The management reserves the right to replace and modify this promotion without prior notice.

Early check in or late check out is subject to availability.

Check in time 1500 hours. Check out time 1200 hours.

Effective on 1st April 2012 the Malacca State of Government has imposed Heritage Tax on Hotel Rooms sold. Therefore, Swiss-Garden Hotel Melaka would collect a sum of RM2.00 Per room per night. The charges will be added in the final billing.

Under the gazetted Tourism Tax Act 2017, all foreign guests, even if on shared accommodation with a Malaysian, will be levied a Tourism Tax of RM10.00 per room/per night for stays from 1st September 2017. This amount is not included in the booked room price and will be paid directly by the guest at the hotel. Upon check-in, Malaysians producing proof of valid Identity Cards; and Malaysian Permanent Residents producing proof of valid MY PR Cards will be exempted if the room is registered to them and not on sharing basis with a foreigner.

The management reserves the right to replace and modify this promotion without prior notice.

Specific terms & conditions are applicable for group bookings, confined to 10 rooms and above. Please contact the required hotels for more information.

We reserve the right to cancel or modify reservations where it appears that a customer has engaged in fraudulent or inappropriate activity or under circumstances where it appears that the reservations contain or resulted from a mistake or error.

Complimentary coffee, tea and non-alcoholic beverages served throughout the day in Premier lounge (10.00am to 9.00pm)

Gentle reminder:
The dress code at the Premier Lounge is “smart casual” and it is open to guests aged 12 years and above.

There are no rooms available for this package on the selected date.

Terms & Conditions

Payment in Ringgit Malaysia (MYR).

All price are inclusive to a 10% Administration Fee. Effective from 1st September 2018, SST (sales & service) tax of 6% will be added to the room rate.

Effective on 1st April 2012 the Melaka State of Government has imposed Heritage Tax on Hotel Rooms sold. Therefore, Swiss-Garden Hotel Melaka would collect a sum of RM2.00 Per room per night. The charges will be added in the final billing.

Under the gazetted Tourism Tax Act 2017, all foreign guests, even if on shared accommodation with a Malaysian, will be levied a Tourism Tax of RM10.00 per room/per night for stays from 1st September 2017. This amount is not included in the booked room price and will be paid directly by the guest at the hotel. Upon check-in, Malaysians producing proof of valid Identity Cards; and Malaysian Permanent Residents producing proof of valid MY PR Cards will be exempted if the room is registered to them and not on sharing basis with a foreigner.

Offer are inclusive of two (2) persons breakfasts at Garden Terence and (2) persons access to Premier Lounge. Additional person will be subject to additional surcharge upon arrival.

*Gentle reminder : The dress code at the Premier Lounge is “smart casual” and it is open to guests aged 12 years and above.

The above rate is not applicable for group booking.

Early check in or late check out is subject to availability.

Check in time 1500 hours. Check out time 1200 hours.

At the time of your booking request the full quoted amount will be blocked/authorized on your credit card.

Cancellation /No-show Policy:

No shows or cancellation less than 72 hours (3 Days) prior to arrival date will result full charges.

Cancellations made more than 72 hours (3 days) prior to arrival date will be free-of-charge (no fees incurred).

You are required to complete and submit the cancellation form.

Should you wish to change an existing reservation, you are required to cancel the existing booking and proceed to create a new reservation. You may visit our website at www.swissgarden.com.

Specific terms & conditions are applicable for group bookings, confined to 10 rooms and above. Please contact the required hotels for more information.

We reserve the right to cancel or modify reservations where it appears that a customer has engaged in fraudulent or inappropriate activity or under circumstances where it appears that the reservations contain or resulted from a mistake or error.