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News : Bell Acquires 2 Customer Service Call Centres in New Brunswick

#contactcenterworldMontreal QC, July 23, 2014 -- Bell announces the acquisition of 2 customer call centres in New Brunswick as part of its strategy to improve customer service and invest in jobs in Atlantic Canada and across the country.

"Delivering a better customer experience at every level is a core part of Bell's customer-focused investment strategy. These New Brunswick centres and other locations we've opened across Canada are essential to Bell's success in a competitive communications marketplace," said John Watson, Executive Vice President of Customer Operations for Bell. "We are pleased to welcome 700 more employees to the Bell team at these two New Brunswick locations, which join 5 other new Canadian call centres we've announced in the last 4 years."Bell is acquiring call centres in Saint John and in Moncton and will dedicate both centres to serving its residential, wireless and small business customers.

Since 2010, Bell has announced new call centres in Nanaimo, BC; Orillia, ON; and Laval, Rouyn-Noranda, and Saguenay in Québec.

About Bell:Bell Canada provides connectivity to residential and business customers through wired and wireless voice and data communications, high speed and wireless Internet access, IP-broadband services, e- business solutions, local and long distance phone and directory services. Bell Canada is owned by BCE Inc. of Montreal (80%) and by SBC Communications Inc. of San Antonio, Texas (20%).