A technician is asked to set up one hard drive that will support two operating system and will store data files in three separate drive locations. Which partition setting will support these requirements?

§2 primary, 1 active, 1 extended, 3 logical

A user calls the help desk and complains that a networked printer that is controlled by a printer server cannot be accessed. The user mentions that the printer worked fine just an hour earlier. The support technician asks the user if other employees in the same office can print to the networked printer and the user responds that they have the same access problem. What should the technician do next to determine the exact cause?

A school is adding computers to a classroom that has none. What type of LAN would the school choose to take advantage of commonly implemented wired technologies?

§Ethernet

A computer technician opens a PC and notices an empty AGP slot on the motherboard. What type of adapter can take advantage of this slot?

§Video card

A technician is repairing Windows XP and wants to keep all of the application setting in the operating system. The technician is using the repair XP option and has rebooted the computer. A message appears on the screen stating “press any key to boot from the CD or DVD.” What should the technician do?

§The technician should press the space bar so that installation can continue.

A technician is designing a hardware preventive maintenance plan for a company. Which strategy should be included in the plan?

üSchedule and document routine maintenance tasks

A company is expanding its business to other countries. All branch offices must remain connected to corporate headquarters at all times. Which network technology is required to support this requirement?

A user believes that a data file on a Windows XP computer has been corrupted. Which utility can provide the best information about the data?

üCHKDSK

The current IP configuration of a small company is done manually and is time-consuming. Because of increased network growth, a technician needs a simpler way for IP configuration of workstation. Which service would simplify the workstation IP configuration tasks?

Which two types of connectors can be found on DVI cables? (Choose two)

Which two general precautions should be taken before replacing any non-hot-swappable laptop component? (Choose two)

üDisconnect the power cord

üRemove any batteries

Which firewall port number or number combination must be open in order to remotely access a network device using SSH?

·22

Which measures can help control RFI effect?

·Ensure the wireless network is on a different frequency than the offending sources

What is the purpose of Windows Vista 64-bit Kernel Patch Protection?

·It prevents third party drivers from modifying the operation system Kernel

Refer to the exhibit. A Cisco Networking Academy instructor is trying to print a flash graphic from the curriculum. The print job has gone into the print queue as shown. Based on the output, what should be the next step in solving this problem?

·Check the printer cabling and power

Which motherboard feature controls the amount of data that a CPU transfer at one time?

·Front side bus

ABC inc. decided to integrate redundancy by connecting multiple hard disks to duplicate the information they store. Which type of adapter will need to be installed on the servers to accomplish the desired redundancy?

·RAID adapter

A technician notices that a data floppy disk is in the floppy disk drive of a computer when it is powered on. Which error message could this potentially cause?

·Invalid system disk

A technician wishes to boot a computer using a CD-ROM that contains a limited operating system and diagnostic utilities. Where would the technician set the boot order for the PC?

·BIOS

A user is reporting that a new external hard drive is defective. The laptop will allow access to the drive at times, and then will report that the drive cannot be found. Upon an initial examination of the laptop, it is discovered that the user has ten USB devices connected to the laptop.

What is the best quick solution to this problem?

·Replace the USB hub and observe the results

A costumer needs to purchase a new power supply for a computer. What must be considered when selecting an appropriate power supply?

·The power supply has sufficient wattage to support all components inside the computer

What is a benefit of using the USB or FireWire ports to connect peripherals to a laptop?

·The peripherals can be plugged in and out without turning the laptop off

When a Windows XP computer has completed the POST for each adapter card that has a BIOS, what is the next step during the boot sequence?

·BIOS reads the MBR

A technician is explaining the differences between inkjet printers and laser printers to a costumer. Which two comparisons should the technician make? (Choose two.)

üInkjet printers are less expensive than laser printers

üThe laser printer output is dry after printing, but an inkjet printer may still have wet ink on the paper after printing

Refer to exhibit. Which sequence of steps describes the printing process used by a laser printing?

·2,5,3,4,1,6

When installing a service pack or security patches on an operating system, what should be done to protect the system in the event of a faulty or aborted installation?

·Listen to the complaint and then apologize for any inconvenience caused by the lengthy service on the computer

A computer can access devices on the same network but can not access devices on other networks. What is the probable cause of this problem?

·The computer has an invalid default gateway address.

The technician has been asked to upgrade the printer driver for an old printer. What is the best source for a new driver?

·Manufacturer’s website

A directly-attached printer has always failed to work. Printer jobs and test page to print, but the printer self-test page prints OK. If the cabling is installed correctly, what is most likely the problem?

·A dry print cartridge

A customer used the convert. Exe utility to take advantage of NTFS security features. The customer later discovered that the application on the computer can only read FAT32 files. After the hard drive was formatted back to FAT32, the customer noticed all of the data files are missing,. What should the customer do next?

·Restore the data files that were backed up in preparation for the conversion

A network administrator is troubleshooting a server that keeps crashing. While monitoring traffic to the server, the administrator notices repeated, larger than normal pings to the server. What is the name of this type of attack?

·Ping of death

Which Windows tool should be run before upgrading the operating system?

ØNtbackup

Refer to the exhibit. What command was typed to produce the output that is shown?

ØIpconfig/all

Which technique is used to reduce the amount of power used the CPU in a laptop computer?

A technician just terminated some fiber optic cable and needs to properly dispose of the hazardous waste created during the termination. What document would the technician use to identify the proper disposal method for the waste?

ØMSDS

A customer reports that after using a computer for over a year, the computer now takes more time to access the files. Which management tool can be used first, before any other complex procedure?

While troubleshooting a computer on which the operating system fails to boot, a technician has checked that there are no non-bootable media in the disk drives, tried using the Last Known Good Configuration option, and attempted to boot the computer in Safe Mode, all without success. Which further possible solution could be tried?

A small business has used a high quality configurable flatbed scanner to scan a number of photographs to print as large posters. However, the quality of the images printed as posters is poor. What should the user do?

A newly hired technician is attaching a computer to the network. Upon examining the network configuration, the technician recognizes that the computer is configured with a protocol stack that is used for Internet communication. What protocol stack is installed on the computer?

A company uses a single computer to receive and test all Windows updates. When the most recent update was installed, several programs failed. What is the first course of action that a technician should attempt to remove the update?

Run a System Restore from the last restore point.

Use the Add or Remove Hardware applet in the Control Panel to remove the update.

The current IP configuration of a small company is done manually and is time-consuming. Because of increased network growth, a technician needs a simpler way for IP configuration of workstations. Which service would simplify the workstation IP configuration task?

A customer is upset and wants to speak to a specific technician to resolve a problem immediately. The requested technician is away from the office for the next hour. What is the best way to handle this call?

Refer the angry customer to a supervisor.

Advise the customer that the requested technician is out of the office and insist on trying to resolve the problem.

Make an offer to help the customer immediately, and advise the customer that otherwise the requested technician will call the customer back within two hours.

Ignore the request for the specific technician by walking through a step-by-step process with the customer in an attempt to refocus the customer and solve the problem.

A technician needs to configure the hard drive on a computer so that there appears to be one drive for the operating system and four drives for data from different applications. How can the hard drive be configured to provide this perception?

Create five primary partitions.

Create one extended partition with five logical drives within it.

Create one primary partition and an extended partition with four logical drives within it.

Create five extended partitions.

Create one logical partition with five primary partitions within it.

Create one primary partition and one logical partition with four logical drives within it.

A computer user buys a low priced replacement monitor but finds that there is a lot of flicker. The flicker makes the monitor unusable. Which characteristic of a monitor needs to be considered to ensure flicker-free viewing?

A technician is troubleshooting a problem where the user claims that access to the Internet is not working, but that there was access to the Internet the day before. Upon investigation, the technician determines that the user cannot access the network printer in the office either. The network printer is on the same network as the computer. The computer has 169.254.100.88 assigned as an IP address. What is the most likely problem?

ABC Inc. decided to integrate redundancy by connecting multiple hard disks to duplicate the information they store. Which type of adapter will need to be installed on the servers to accomplish the desired redundancy?

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