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Hello, I I believe my laptop has been compromised, I've had ongoing issues even after multiple resets of the entire computer. I have also found a lot of suspicious files that were altered on the same … read more

I tried to download the new OS and it starts the download and then I get a message that says, "An error occurred validating the installer data. The download is either damaged or incomplete." Today I s… read more

Hi. My Macbook crashed so I am trying to follow online advice to restore it. It looks like I might have to reinstall the OS but whenever it asks me for the password ***** continue, I can't type it int… read more

I was in the middle of a macOS Sierra Update 10.12.6 earlier today when my computer froze. I couldn't do anything so after several minutes, I did a hard reset by pressing the power button. When I rest… read more

My 2010 MacBook Pro just keeps freezing on restart - I've tried command option p r, opening in safe mode and as far as I get is the background screen with the icon spinning, and nothing to choose. It … read more

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What Customers are Saying:

Hi John, Thank you for your expertise and, more important, for your kindness because they make me, almost, look forward to my next computer problem. After the next problem comes, I'll be delighted to correspond again with you. I'm told that I excel at programing. But system administration has never been one of my talents. So it's great to have an expert to rely on when the computer decides to stump me. God bless, Bill

Bill M.Schenectady, New York

The Expert answered my Mac question and was patient. He answered in a thorough and timely manner, keeping the response on a level that could understand. Thank you!

FrankCanada

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

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Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

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Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.