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Returns & exchanges

Please contact me immediately if you feel there is a problem and I will attempt to assist you. If a refund is warranted it will be for the original purchase price minus the original shipping and handling costs.

Shipping policies

Within Australia, I dispatch via Australia Post using regular mail. If you would prefer me to use registered mail, express post or tracking options, please contact me.

I will ship worldwide. International customers, please contact me to arrange a suitable method of delivery.

International buyers need to be aware of their own country's import taxes and fees. Buyers are responsible for any VAT etc, that their country levies. Please remember that this shop does not profit from any fees or taxes levied by your home country, and cannot adjust or refund them.

Additional policies

Please contact me to discuss a custom order. I will endeavour to satisfy your colour or size preferences within reason, but cannot guarantee to work to an exact specification.

If you want me to reproduce an item you have seen in my shop and which is now sold, I will attempt to do so but cannot guarantee that it will be exactly the same. All of my quilts are unique.

If you wish, I will incorporate some fabrics that have a sentimental meaning to you and which you provide for inclusion. In this case fabrics provided must be cotton, and not stretchy or silky.

I will only agree to make a custom quilt after we have discussed your requirements and agreed on a price.

We take intellectual property concerns very seriously, but many of these problems can be resolved directly by the parties involved. We suggest contacting the seller directly to respectfully share your concerns.