Leadership

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Prem Chand

Founder

Prem Chand

Founder

As the founder of Milestone Technologies, Inc., Prem Chand served as CEO for 20 years. Rooted in Chico, CA, Prem grew up on his family's walnut farm, handling machinery and managing operations from an early age. Eventually, Prem decided to venture from his hometown and migrate to the Bay Area to explore new prospects of a career in technology.

Prem began his career in IT at a logistics firm, High-Tech Logistics (HTL), where he served as General Manager, Vice President, and CFO. During his time at HTL, Prem drove organizational development through sales and operations, helping the business grow to eight times its original size. In his various roles, Prem was responsible for advancing client acquisitions and building robust delivery models, including financial planning and budget analysis.

From his experience with infrastructure and relocations at HTL, Prem was inspired to create a business model for an IT company that provided relocation services to Silicon Valley businesses. He invested all of his personal resources —$250,000 — into founding Milestone Technologies Inc. Starting as a company of two people, Milestone was able to achieve profitability by the end of its first year and grow at an astonishing rate of 927 percent within the first three years.

Since then, Prem has cultivated a company of over 1,800 employees worldwide by building upon a vision and culture of innovation, opportunity, and client success. His leadership is exemplified through his achievement as a semifinalist for the Ernst & Young Entrepreneur of the Year, as well as his recognition as “2012 Entrepreneur of the Year” by the North State Innovation Awards committee for his commitment to supporting economic growth and technology development in Northern California. Through his passion and unwavering commitment to quality, Prem continues to lead Milestone into the future of IT.

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Nelson Eng

President and Chief Executive Officer

Nelson Eng

President and Chief Executive Officer

Nelson Eng serves as President and CEO of Milestone. Nelson is a seasoned Operating, Strategy, and M&A executive with over 30 years of global experience at both Large and Mid-Cap Consulting, Technology Enabled Business Services, Information Technology, and Software companies. He has established a reputation for driving growth and profitability, while scaling and re-engineering a variety of Information Technology businesses in all four regions (Americas, Europe, Middle East/Africa, Asia- Pacific), and has held Senior Executive Leadership roles at IBM, Dell, Siebel, Oracle, and FTSE 100 Technology Company Misys plc headquartered in London.

In his role as the President of eFunds Corporation (NYSE: EFD) a 5,900 employee Global Outsourcing and Technology Enabled Business Services Company operating in over 80 countries, Nelson led a dramatic improvement in operating performance and stock price driven by increased revenue growth, the execution and integration of strategic acquisitions, rationalization of non-core assets, and cost reductions. Fidelity National Information Services (NYSE: FIS) acquired eFunds for approximately $1.8 billion (13.7X TTM EBITDA); a >50% premium.

Most recently Nelson was Chief Strategy Officer/Chief Development Officer and direct report to the CEO at Computer Sciences Corporation, CSC which recently acquired the Enterprise Services Business of Hewlett Packard Enterprise (NYSE: HPE) to form DXC Technology (NYSE: DXC) a $25 billion Global IT Services Company. In this role, Nelson led the formulation and execution of the company's business strategy and corporate planning process, and all M&A functions including 17 divestitures and 8 acquisitions in four continents over three years.

Doug Tracy

Chief Operating Officer

Doug Tracy

Chief Operating Officer

Doug Tracy is Milestone’s Chief Operating Officer. With 30 years of executive experience, Doug has successfully led IT operations at several Fortune 500 global companies, including Computer Sciences Corporation, Dana Corporation, and Rolls-Royce North America. Doug has a proven track record of driving strategic change to build successful businesses in the technology, life sciences, financial services, health care, manufacturing, aerospace, and transportation industries.

In his role as Vice President and CIO of Computer Sciences Corporation (CSC), a 71,000 employee, $14 billion IT and professional services firm operating in over 70 countries, Doug led a dramatic transformation of internal IT functions that focused on driving business development and supporting global operating models. During his time there, he implemented a robust cybersecurity infrastructure and led a refresh program for organization-wide applications, while managing high-value global alliance relationships as an executive sponsor.

Most recently, Doug served as President of Xform Digital, LLC., where he provided management consulting, IT leadership, and board advisory services to global firms. In this role, Doug was responsible for guiding sales and marketing strategy and driving business development for a cybersecurity startup, NormShield, and a global IT service desk product company, Wolken Software, Inc. During his time there, Doug also served as interim CIO for $1 billion global medical devices firm, Ascensia, throughout the duration of its separation from Bayer, establishing a new IT strategy that reduced operational costs by >15 percent while improving business efficiency.

As Chief Operating Officer, Doug is responsible for Milestone’s service delivery, technology and service strategy, partnerships and alliances, and internal IT operations. As part of this role, he is introducing new approaches to enhance Milestone's services, such as automation, artificial intelligence, and machine learning technologies.

Doug has served as an Officer in the United States Air Force and holds an MS in Software Development and Management from Rochester Institute of Technology, an MBA with Honors from Duke University, and a BS in Electrical Engineering with Distinction from the U.S. Naval Academy.

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Natalie Heroux

Vice President and General Manager of Professional Services

Natalie Heroux

Vice President and General Manager of Professional Services

Natalie Heroux serves as Vice President and General Manager of Professional Services, a newly created role that represents Milestone’s continuing investment in its ability to grow with and serve its global customers. Natalie is the executive responsible for overseeing the launch, growth, and operations of multiple professional services offerings, including Transition and Transformation Services, Milestone’s new “Analytics as a Service” offering, and Milestone’s Artificial Intelligence (AI) & Automation Center of Excellence, which deploys the company’s machine learning and cognitive technology capabilities.

Natalie brings over 20 years of experience in the IT Services industry to Milestone. Prior to joining Milestone Technologies, Natalie developed a broad and diverse skillset as an executive running $1B+ businesses within global system integrators, such as ATOS, IBM, in both its Global Technology Services (GTS) and Global Business Services (GBS) Divisions, and Unisys.

Natalie holds a Master’s Degree in Computer Science specializing in Artificial Intelligence from Michigan State University and a Master’s Degree in Electrical Engineering specializing in CAD & PCB Systems Design from The National University of Ukraine. She is a Project Management Professional (PMP) with her Master’s Certification from George Washington University.