CLIENT CASE STUDY

Portuguese police force:Integrated information system

Summary

Accenture teamed with the National Road Safety Authority (ANSR) to design and develop an integrated information system that supports traffic infringement processes for Portuguese Police forces, namely, registering and issuing notices, collecting fines and associated functions.

Business Challenge

With the aim of rationalizing processes while strengthening service efficiency, the Portuguese Ministry of Internal Administration (MAI) created a change program to take advantage of the benefits offered by new information technologies. Considering a wide range of measures, the government department evaluated innovative ways to not only standardize existing procedures, but also rationalize and automate processes.

Solution

One of the projects undertaken as part of these overall improvements is a new system for issuing and managing traffic fines. Known as Sistema de Contra-ordenações de Trânsito (SCoT), this integrated information system supports traffic infringement processes for Portuguese Police Forces, namely, registering and issuing notices, collecting fines and associated functions. Accenture teamed with the National Road Safety Authority (ANSR) to develop and support the initiative.

Results

The system now supports a significant number of processes (including more than 500,000 registered vehicles) and is recognized for its role in increasing the efficiency and effectiveness of the offense process and, in turn, reducing the number of road accidents nationwide.

The successful development of the SCoT system rested on adopting innovative technologies, namely the use of tablet PCs and PDAs and the integration of the application with various external databases and automatic payment terminals. In addition, the system relies on functionality such as qualified digital signatures and benefits from the outsourcing of printing tasks and notification processing to facilitate a reduction in administration tasks typically performed by security force workers.