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Book Details

ISBN 139781783000302

Paperback170 pages

About This Book

Ensure your IT project is a long-term success by creating a comprehensive Change Management plan

Build support for your project and new system with both leadership and end users

Full of easy to use templates, tips for success, practical examples, and insider know-how from a Change Management consultant to several Fortune 500 companies

Who This Book Is For

Whether you’re an IT Project Manager, Human Resources professional, or the summer intern, this book will provide you with the tools you need to create a comprehensive Change Management plan. Even if you have never before heard the term “Change Management”, you will be able to immediately begin using the templates to create a plan that will enable the successful implementation of IT change across your organization.

Table of Contents

Chapter 1: What is Change Management?

Exercise – defining success

The Pillars of Change

Why Change Management is important to project success

Change Management and the project team

Exercise – team integration

Exercise – supporting Change Management

Summary

Chapter 2: Establishing the Framework for Change

Remembering the emotional side of change

Integrating beyond your project team

Organization design

Who is your Human Resources partner?

Are job descriptions going to change?

Exercise – updating job descriptions

Sample solution

Do you have the right number of people with the skills of the future?

How will your run team be structured?

What will your support organization look like?

Summary

Chapter 3: Building Sponsorship for the Change

Why do we need a change network?

Steering committee

Executive sponsors

Change Agents

Super users

A final note on sponsors

Summary

Chapter 4: Managing Your Stakeholders

Conducting a stakeholder analysis

The change curve

Understanding the stages of change

Surviving the Valley of Despair

Conducting a change impact assessment

Including end users in the change process

Working with the project team

Summary

Chapter 5: Communicating the Change

The importance of two-way communication

Push versus pull communication

Breaking through the noise

Conducting an audience analysis

Conducting a vehicle analysis

Communication messages by project phase

Gathering feedback

Creating the communication plan

Writing good communication

Summary

Chapter 6: Using Training to Prepare Your Stakeholders

The importance of training

Building knowledge through blended learning

Identifying your training audience

Gathering training input

Planning for training development

Planning for training delivery

Evaluating participants

Building continuous improvement into training

Developing a sustainable training program

Summary

Chapter 7: Ready, Set, Change

Putting it all together – consolidating your templates

Top tips by chapter

Spreading the word about Change Management

Summary

What You Will Learn

Quickly begin to use Change Management tools to improve the success of your project

Complete over 20 templates that address the most important Change Management activities and combine to form a comprehensive plan for sponsorship, stakeholder management, communications, and training

Build strong relationships with the people and departments that can support you and your project

Influence the leaders and end users whose involvement in your project is critical to its success

Determine how your project will impact the people, processes, and systems in your company

Create a communication plan that enables you to send the right message to the right people at the right time

Proactively identify and mitigate “people”-risks to your project

Build a training plan that enables your organization to adopt the change quickly and smoothly

In Detail

Transform your IT project and make change stick with this step-by-step guide.

In today’s fast-paced world of change, companies expect you to do more, with less. Drawing on over a decade of Change Management experience as a consultant with Fortune 500 companies including IBM and NCR, Emily Carr shares the secrets to making change happen smoothly.

If your company is like most, the number one reason that projects have failed over the years don’t have to do with technology. They have to do with people. People didn’t like the new technology. People weren’t trained properly on the change. People hadn’t received adequate communications and didn’t understand the change. Sound familiar?Project teams rarely forget to work on the technology, but they often forget to work with the people, and no matter how amazing your new technology is, it’s useless unless people use it efficiently.

This book will help you focus on the people.

Packed with templates, checklists, and real-life examples, this user-friendly guide will provide you with the insights and guidance of an expert consultant, for a fraction of the price. You’ll follow a clearly laid out path from Change Management novice to confident and prepared change manager. You’ll be introduced to the Five Pillars of Change: Sponsorship, Stakeholder Management, Communication, Training, and Organization Design. You will work step-by-step through templates in each pillar to build and run a comprehensive Change Management plan tailor-made to your project and organization.

Authors

Emily Carr

Emily Carr has been working as a Change Management consultant for over a decade. As a consultant, she has worked with Fortune 500 companies to develop and execute successful Change Management, communications, and training programs for large-scale business and IT projects. These programs have had global reach across the United States, Australia, India, Eastern Europe, and the Middle East. Emily is also the author of the popular Change Management blog, Practical Change Management.

Alerts & Offers

Series & Level

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Learning

As a new user, these step-by-step tutorial guides will give you all the practical skills necessary to become competent and efficient.

Beginner's Guide

Friendly, informal tutorials that provide a practical introduction using examples, activities, and challenges.

Essentials

Fast paced, concentrated introductions showing the quickest way to put the tool to work in the real world.

Cookbook

A collection of practical self-contained recipes that all users of the technology will find useful for building more powerful and reliable systems.

Blueprints

Guides you through the most common types of project you'll encounter, giving you end-to-end guidance on how to build your specific solution quickly and reliably.

Mastering

Take your skills to the next level with advanced tutorials that will give you confidence to master the tool's most powerful features.

Starting

Accessible to readers adopting the topic, these titles get you into the tool or technology so that you can become an effective user.

Progressing

Building on core skills you already have, these titles share solutions and expertise so you become a highly productive power user.