My name is Meg. I am the Learning Technology Development Manager at Edge Hill University. We've just licensed a Departmental License for Collaborate and we're using the latest Blackboard Building Block.

We've had some successful pilot projects leading up to this and are now pretty comfortable in terms of understanding the product capabilities & advising / supporting staff & students. What we're now needing to do is develop our metrics monitoring & produce some formal policy/procedural guidance for sessions & recordings management, archive practices, etc. I'm wondering how best to encourage usage within the parameters of our agreement (ie. storage/conversion/session /download/user quotas).

Has anyone developed anything like this already that they'd be willing to share? What advice/management strategies do you employ?

Just extending my network here to find out what advice anyone could give me about training and support guidance on Blackboard Collaborate which we are slowly rolling out to academics at the University of Leeds.

This should give you a sense for the issues we have needed to support with the Java-based version. If you have the newer and incomplete Ultra version that isn't Java-based, then some of these resources won't be of use. I believe we will migrate over to Ultra slowly in the spring.