Summary

This article provides troubleshooting steps to help resolve issues related to error messages that you might have when you try to activate additional software license benefits after you download the software from the partner digital distribution site.

More Information

Error message

A message states that you have reached the maximum available activations for a product key.

Issue description

Partners are provided a specific number of activations per product through their MPN membership benefits. If you have met or exceeded the maximum number of activations, you will be unable to activate more licenses by using the provided product key.

However, in some scenarios, the quantity of licenses granted to partners for demonstration, internal training, or Learning competency training exceeds the number of activations allowed by the product key.

Resolution

In these scenarios, you should not activate the computers that you are using for demonstrations, internal training, or Learning competency training, especially if these computers are frequently reimaged. Instead, use the initial activation grace periods combined with the rearm functionality. For more information, view the Partner Volume Activation Guide.

Contact Microsoft Partner Support

Are you an MPN Partner and need help from Microsoft Partner Support? Get support from Microsoft’s own experts. They can help with partner program issues, presales assistance, issues with Microsoft products, billing questions, and more. Start here to view your contact options.

Note: Using the Contact Microsoft Support button requires you to login into the MPN site using a valid Microsoft Partner Network login. If you do not have a valid Microsoft Partner Network login or are having problems logging in to MPN, you can get more information or assistance from the ﻿﻿﻿﻿MPN Support site.﻿ ﻿﻿﻿﻿﻿