Most of the networks would have been at a complete loss for recommendations if it wasn’t for the Sony Xperia Z.

This is worrying when you consider it only came out a few months ago. Perhaps there is no demand for rugged handsets in the age of smartphones – or maybe the networks are missing out on a viable market only T-Mobile and Orange cater for.

Three’s CSA managed to come third purely for the way he conducted the conversation, although Virgin’s John also came across well.

Both O2 and Vodafone made the same mistake and left me on hold repeatedly. I wonder if the Sony Xperia Z is currently the go-to suggestion for CSAs, regardless of what customers want – it certainly seemed so this issue.