This hostel is undergoing a change in ownership and staff are unhappy. Food is unreliable and expensive for what you get. Rodents in kitchen. Showers were gross.

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It appears you had an incident with someone on the staff that was unpleasant - judging by the reviews alongside of yours, we believe this to be an isolated incident and have redoubled our training and cleaning efforts.
The ownership change has been underway for quite some time, and the current staff has dealt with all transitions wonderfully. The new ownership brings additional resources and ideas to a spot that has long been dedicated to customer experience and we are all excited to see El Diablo Tranquilo continue to thrive as the preeminent destination of coastal Uruguay.