Below is a summary of our company commitments to our customers which will be kept under regular review by Choreographytogo Ltd in light of experience and feedback.We will endeavour at all times to provide our customers with:

A streamlined and supportive qualification service offering Level 2 and Level 3 Fitness Qualifications. We use the awarding body Active IQ and are a registered training provider with Active IQ

A user-friendly and informative website and range of supporting materials for Fitness Instructors, Personal Trainers, Bootcamp Instructors and Group Exercise & Dance Teachers

A dynamic technical team committed to providing qualifications, workshops, videos and training materials that are fit for purpose.

An assurance that our business is conducted in a professional manner at all times, and offering you best value for money.

A knowledgeable and supportive team.

Amazing value for money

Courses are endorsed and supported by CIMSPA

We recommend CIMSPA and Fitness Professionals Insurance.

General support

We will endeavour at all times to:

Deal with all telephone and e-mail enquiries the same working day (During Office hours)

Ensure a respectful, friendly and supportive attitude at all times to customers.

Listen to and respond positively, in respect of feedback and suggestion.

Please note – Sometimes emails go to spam or trash and we may miss your email so recommend you contact us via MESSENGER – All conversations all tracked and logged through the MESSENGER app.

Complaints

Due to the high standards we expect of our staff and the service they should provide to our customers we don’t believe that we should have dissatisfied customers.

However, should a situation arise whereby you wish to complain about any aspect of Choreographytogo and/or the services we provide then please see the following:

If you are dissatisfied in any way with our services please put your complaint in writing to or call:

Rachel Holmes Rachel@Choreographytogo.com Director

If a complaint is in relation to a product ie Course/DVD/Online Video/Workbook/Event/ Please get in touch within 7 days of receiving the product or service.

If the complaint is in regard to a qualification Level 2 Gym/ETM/Under 5s/5-16/Level 3 Pilates/Pre & Post/Nutrition/- Please put in writing within 28 days of purchasing your qualification if you have not completed the qualification.

To appeal an assessment result please click here to read our appeals procedure

For all enquires and admin queries:

rachel@ksflgroup.com

Office Number 07976 268672 – Direct Line to Rachel Holmes

The quickest way to reach us is via MESSENGER and you will receive the fastest response this way.

Please note we are contactable during UK office hours. Please check the FAQ’s section of the site as you may find the answer to your question on this page.

Hi Annette, please can you go to https://www.choreographytogo.com/my-c2go/my-videos/ and you should see a list of your videos here. We’ve also added a link to this on the members area if you have any online programmes with us you will see it there and we are just working on adding a link to the account page too.

I purchased the online older adults pilates training programme, and received confirmation on 25th January 2019, but I have not yet been sent any information about access to the programme and cannot find access on this page. Please can someone advise me of what I need to do to get access to it. Many thanks.