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The Communications Division is on the front-lines of public safety in Marion County, serving as the initial Public Safety Answering Point for all emergency and non-emergency calls. When a citizen dials 911, MCSO dispatchers coordinate and assign the calls within seconds to patrol and investigations units for the Indianapolis Metropolitan Police Department and 25 other departments with police powers. The Communications Division also are the first point of citizen contact for the Indianapolis Fire Departments.

The Division's 911 Center processes nearly two million communications transactions with the public each year. On average, emergency and non-emergency communications are consistently answered within seconds of receiving the call.

The Communications Division personnel are continually evaluating their service delivery in an effort to constantly improve response times. A well-trained team of approximately 128 telecommunicators work 24 hours a day, seven days a week, including holidays, to serve the public. In 2009, the Division added 12 part-time professionals to answer the County's non-emergency line. This allowed dispatchers to focus solely on 911 calls especially during the peak times of Noon to Midnight.

The Communication Division also offers Non-English speaking residents and visitors use of the Kucenko Language Line. Named for Mr. Nikolay Kucenko, the Language Line allows the dispatcher to immediately connect with an interpreter. The Language Line interpreters can translate 150 languages. The caller, dispatcher, and interpreter remain on the line together until the call is completed.