Operations Associate Manager

Posted 11 months ago

Job Location: Dubai- UAE

Job Number: 3006103

People in our Client Delivery & Operations career track drive delivery and capability excellence through the design, development and/or delivery of a solution, service, capability or offering. They grow into delivery-focused roles, and can progress within their current role, laterally or upward.

Program Specialist Services professionals provide project-based support services within centers. These professionals support the delivery and execution of our key projects with specialized services.

JOB DESCRIPTIONS

Our Business Operations Associate Managers are professional services managers responsible for co coordinating the delivery of services into customers. The Business Operations Associate Manager plays a vital role in creating long term healthy service provider customer relationships, acting as the bridge between the client and our operational delivery teams.

The key responsibility of the Business Operations Associate Manager is governance across all areas of their services including service management, incident and change management, continual service improvement and customer satisfaction as well as playing a key role in ensuring the highest level of operational service delivery.

OTHER RESPONSIBILITIES INCLUDE

Building a personal relationship with key client staff

Successful service delivery

SLA achievement and high level of customer satisfaction

Monitoring overall performance of services

Good communication around issues and opportunities

get things done, make things happen

Collaborating with senior management on client account management and growth

Ensuring operations teams are aware of changes and are prepared

Building service reports

Service reporting and sponsoring service delivery meetings

Pulling in additional resources when needed e.g. specialist teams or people for specific issues opportunities

Removing all obstacles to customer satisfaction and or financial performance

Communicating across organizational boundaries from engineers through to senior managers

3rd party management responsibilities

Looking out for client’s long term interests

Following up if service delivery is not meeting expectations

BASIC QUALIFICATIONS

2 years of Service Delivery experience in an Operations environment

2 years of experience managing teams

2 years of experience in a Client-facing role

PREFERRED QUALIFICATIONS

Bachelor’s degree

Experience in the social media industry

Professional Skills Requirements:

Ability to convert opportunities into solutions

Ability to work in a fast paced and deadline driven environment

Applicants for employment in UAE must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in UAE.

Candidates who are currently employed by a client of ARINT or an affiliated ARINT business may not be eligible for consideration.