If new lenses required, 50% of original lens price credited towards new lenses**

Customer pays cost of shipping to FramesDirect.com

Original packaging must be included

Full purchase price refunded minus 50% of the lens price

Customer pays cost of shipping to FramesDirect.com

Original packaging must be included

Contact Lenses

One time free exchange per item*

Customer pays cost of shipping to FramesDirect.com

Original, unmarked, unopened boxes must be included and in good condition

Full purchase price refunded minus 10% restocking fee

Customer pays cost of shipping to FramesDirect.com

Original, unmarked, unopened boxes must be included and in good condition

NOTE: If you are only buying frames from us and getting prescription lenses from somewhere else, please refer to the “Eyeglass Frames Only; Non-Prescription Sunglasses” section.

*1. If the value of the exchanged item is more than the value of the originally purchased item, the customer will be charged the price difference. If the value of the exchanged item is lower than the value of the originally purchased item, the customer will receive a credit for the price difference on his/her credit card. 2. Customers wishing to exchange their purchase can choose to receive store credit instead of product. 3. One exchange per item. FramesDirect.com reserves the right to limit the number of returns and/or exchanges at any time. 4. Savile Row eyewear is made-to-order, and therefore, cannot be returned or exchanged for any reason other than manufacturer defect.

**Prescription lenses are custom-made and cannot be resold, therefore we don't apply full credit on returns and exchanges. Lens fee applies.

Were your prescription lenses incorrect?

If your prescription lenses are not 100% accurate, email us within 30 days of receiving your items and we will replace the lenses free of charge.* Frames cannot be exchanged under the lens guarantee.

* Products must be returned in the exact condition in which they were received. Please do not attempt to repair eyewear before returning it to FramesDirect.com. Products covered under warranty can only be replaced or repaired, not refunded.

Did you receive an incorrect or damaged order?

If you receive an item that is damaged or incorrect, we will replace it free of charge.*

* Products must be returned within 30 days of receipt in the exact condition in which they were received. Do not attempt to repair eyewear yourself. Products covered under warranty can only be replaced or repaired, not refunded.

*Please do NOT attempt to repair eyewear yourself – we cannot accept products that have been tampered with for exchange under a manufacturer's warranty. Products covered under warranty can only be replaced or repaired, not refunded.

When you return your item, you should purchase both insurance and a signature required for the package. We cannot be responsible for the package if these two things are not purchased - even if the package shows delivered. We also highly recommend you use UPS or FedEx.