Star Rating criteria for EPS Properties

EPS Property Star Ratings

There are three type of property star ratings:

Official or National ratings

Expedia ratings

Hotel brand ratings

The Official or National ratings might be developed by the country Ministry of Tourism or relevant tourist boards who determine a property’s star rating. If the property has such a national rating, then EPS will use that rating.

If no National Rating has been established, Expedia usually determine the number of stars using our existing criteria and by completing a Scorecard, which allows Expedia to assign a star rating according to the points obtained by the property’s services and decor. These are called Expedia ratings.

Some hotel brands have similar characteristics as Expedia (see below) across their properties, so Expedia can assign the rating based from hotel ratings, if necessary.

In some countries which have National ratings, if the property has not been given a National Rating, no ratings at all can displayed on Expedia websites for legal reasons. In this case we'll assign 0-star rating and won't need to complete a Scorecard.

How to find which type of rating has been assigned to a property.

Using the Rapid API /properties/content API for a property, the response will include a ratings.property element:

"ratings": {
"property": {
"rating": "3.5",
"type": "Star"

ratings.property.rating The rating assigned to this property. Returns a value between 0.0 and 5.0. A value of 0.0 or a blank value indicates no rating is available.

ratings.property.typeReturns a value of either “Star” or "Alternate". "Star" indicates the rating is provided by the property’s local star rating authority. "Alternate" indicates that the rating is an Expedia-assigned value and that an official rating was not available.

For H4P, TAAP and Voyager the star rating is shows next to or just underneath the hotel name entry.

Expedia Star Ratings Explained

5 stars

These are hotels that offer only the highest level of accommodation and services. The properties offer a high degree of personal service. Although most five-star hotels are large properties, sometimes the small independent (non-chain), boutique-style property offers elegant intimacy that cannot be achieved in larger properties. Hotel locations can vary from the very exclusive locations of a suburban area to the heart of downtown. Hotel lobbies are often sumptuous, and the rooms complete with stylish furnishing and quality linens. Amenities often include: In-room entertainment (CD and/or DVD players, iPod docking station, etc.), garden tubs or Jacuzzis, heated pools, and more. Hotels feature multiple restaurants all with exquisite menus. Room service is usually available 24 hours a day. Health clubs with full-service spa, valet, and/or garage parking are typically available. A concierge is also available to assist you.

4 stars

Often large hotels with smart reception areas, front desk service, and bellhop service. The level of service is well above average and the rooms are well-lit and well-furnished. Restaurant dining is usually available and may include more than one choice. Room service is usually available during most hours. Valet parking and/or a garage service is also usually available. Concierge services, fitness centres, and one or more pools are often provided.

3 stars

Typically, these hotels offer more spacious accommodation that include well-appointed rooms and decorated lobbies. A bellhop service is usually not available. The hotels usually feature medium-sized restaurants that typically serve breakfast and may offer lunch and/or dinner too. Room service availability may vary. Valet parking, fitness centres, and pools may also be provided.

2 stars

Typically smaller hotels. Furnishings and facilities are clean, but basic. Most will not have a restaurant on-site, but are usually within walking distance to some good low-priced dining. Public access outside of certain hours may be restricted.

1 star

Hotel are usually small- to medium-sized. The facilities typically include telephones and TVs in the bedroom. Bathroom facilities are often shared. Some hotels may offer limited restaurant service, and room service and a bellhop service are usually not provided.