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HOSTED ECOMMERCE SITE TERMS OF SERVICE

V11.7.25

The operator of this site (“Operator”) has built this site with TAM Intelliware, a division of Lode Data Systems, Inc. (“LDS”). As host of the site, LDS will have access to personal data and information that is collected by or provided to the site. LDS will manage all such data according to its Privacy Policy in order to protect the privacy of your information, and LDS provides access to the site according to its Terms of Service. By using the site, you accept and agree to be bound and abide by our Terms of Service and our Privacy Policy. If you do not agree, please do not access or use the site.

The content of the site is provided by Operator, and any purchase, agreement, communication, or other transaction you engage in via the site is solely between you and Operator. LDS is not responsible for the delivery or quality of any goods or services sold or advertised through this site. Any opinions or views expressed on this site do not necessarily reflect those of LDS, and LDS does not review, verify, endorse, or otherwise vouch for the content of this site, nor is LDS in any way responsible for the content of this site. LDS WILL NOT BE HELD LIABLE FOR ANY LOSS, DAMAGE, OR OTHER CLAIM ARISING AS A RESULT OF YOUR USE OF THIS SITE. LDS AND ITS LICENSORS DISCLAIM ANY WARRANTY OF TITLE OR ANY OTHER WARRANTIES FOR ANY OF OPERATOR’S OFFERING(S) OR ANY THIRD PARTY PRODUCT(S). Please see the Terms of Service for additional limitations and exclusions.

Privacy Policy

PrivacyPolicy

Security

Shipping and Return Policy

Shipping and Returns Policy

Shipping

Order Processing

All orders are processed Monday through Friday. Orders placed after 9 AM (EST) or over the weekend will process the next business day - this includes orders with expedited shipping.

If an expedited delivery is chosen, and the order is placed before 9 AM (EST) Monday through Friday (excluding Holidays), the order will be prioritized and will be delivered within the expected processing/shipping time-frame.

When your order ships you will receive an email confirmation with your tracking number.

Once an order ships, we are unable to update delivery addresses or timing of delivery. Severe weather conditions during transit may cause delays in delivery.

Shipping Policies

Only orders to valid physical addresses are accepted. We do not deliver to PO Boxes.

Our shipping prices are based on the FedEx cost calculation using the item/package weight and distance shipped.

Return Policy

We have a 30-day return or exchange policy. If for any reason you are not satisfied with your purchase, please return the merchandise to us in its original condition within 30 days of delivery.

Exclusions: Limited editions, multimedia, calendars, posters, and earrings are non-returnable unless defective. A refund or exchange will be issued for items returned, excluding shipping charges. All returns must be accompanied with a receipt/invoice.

Please inspect your order upon delivery. If your merchandise arrives damaged, please contact us at 610.388.8326 or receiving@brandywine.org within five business days for instructions. If emailing, please include photographs if possible.

Returned items should be shipped securely to the following address at the customer's expense:

Gift Returns & Restrictions

Merchandise received as a gift that was purchased on brandywinemuseumshop.org may be returned in exchange for a gift card, redeemable at our museum store. If you do not live in the area, please contact us at 610.388.8326.

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