This course provides students with a set of tools and methodologies to plan and initiate a Problem Solving or Quality Improvement project. The first module presents methods for selecting, scoping and structuring a project before it is even initiated. It also introduces the project classifications of implementation and discovery. The second module describes the A3 problem solving methodology and the tool itself. Further in that same module, the student is shown tools to identify problems in flow, defects, and waste and to discover causes, brainstorm, and prioritize interventions. Module 3 shows a methodology within the implementation class. These methods are designed to overcome emotional and organizational barriers to translating evidence-based interventions into practice. The fourth and last module looks at one more way to approach improvement projects in the discovery class. These tools are specifically for new, out-of-the-box design thinking.

SS

Fantastic course content. Marvellous mentors. Very grateful to both mentors and Coursera. I would recommend this course to every health at each level.

NV

Jun 09, 2018

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Grate learning opportunity. I have learned how to initiate A3 project and design thinking very clearly. very clear simple videos. Thank you very much

From the lesson

Design Thinking

In this module, we will cover a process called Design Thinking. It is a human-centered design approach that fosters out-of the-box thinking to create innovative solutions. The process builds the design iteratively in a highly collaborative team approach. The five steps of design thinking will be covered: Learn, Define, Ideate, Protype, and Test.

Taught By

Bob Hody

Transcript

[MUSIC] Now that you've tested your prototype and you've interacted with the end users, you want to be sure that you meaningfully consider the thoughts they gave you and the feedback they gave you into your iterative process. We want to ensure that you move this prototype to an idea that is actually spreadable. And ideas that tend to spread more easily are evidence-based. They are advantageous. They're compatible with existing workflows, and they don't redesign the workflow that the end users are currently using. They're simple and they're triable and easy to test. We also like to ensure that we can measure the success. So as you're moving your prototype further through the iterative process, you want to ensure that you're thoughtfully considering these points that will make your idea truly integratable into the existing workflow. We also want you to think about what time, people, and resources can be freed up if we implement this. We often are working within constraints where we have to add people or add steps or time to the work that we're doing. This would be a key selling point if you canidentify the key resources that can be freed up by implementing this particular prototype. And finally, what's at risk if we don't?

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