Our augmented introductory course in management skills for maintenance supervisors, planners,
engineers and managers, in factory, process plants, oil fields, mines, buildings, and fleet
maintenance and the people in training for these positions, covers all the topics offered in
our 2-day Basic Course but in greater detail, adding more case studies and discussion of
participants' experience. The three day class also adds a few new topics

Supervision is a leveraged activity. When we improve the supervisor we improve the productivity
of the whole work group. This course teaches the science of supervision including basic management,
necessary people skills, and the elements of technical issues. It encourages people to develop their
inner supervisor through discussion, examples, case studies, light homework and experiences.

These carefully chosen topics will increase the effectiveness of your managers and supervisors:

Setting up work schedules that add to the productive day, reduce confusion and invigorate your work force.

How to be a better supervisor: three basic rules of managing employees for top performance

Assessing and working with the strengths and mitigating the weaknesses of your crew.

Maintenance scheduling: This course features an overview of the basic maintenance scheduling process.

Basics: How to schedule a maintenance shop

Results- more work complete with less effort.

Why scheduling is where the return on investment is from planning and scheduling.

Course Agenda - Day 2

Role Models (exercise and homework): A look at the function of role models, positive and negative, and a discussion of how to put role modeling principals into good use in the workforce.

People's ideas about supervision do not come from a vacuum- Where do they come from?

What are the attributes you took on

What is the impact of negative role models

You are a role model now.

Decision making, delegation and the One Minute Manager (exercise): The best management techniques
and tips adapted for the maintenance environment. Exercise in effective decision making

Decision making model for quick decisions

Decision making for longer term decisions when you have some time

How to delegate

Overcoming barriers to delegation

The complete PM (Preventive Maintenance) cycle (several short exercises): A complete PM cycle is a highly efficient tool for organizing all maintenance activities.

Procedures and checklist are included to install new PM system or revise existing one.

Elements of a successful PM system

Who makes the best PM person

How to insure the PMs are done as designed

Information on the benefits of PM.

Short course in computerization (CMMS) (exercise): Many organizations have wrestled with
computerized maintenance systems; few are satisfied with the results.

How a good CMMS works

Improving the work order system

Training curriculum for work order system

Tips and tricks for getting greater returns from existing systems.

Coping with difficult people (exercise): Successful interactions with difficult people and situations are a key task for supervisors.

Participants are coached through a process to maximize the probability that the outcome will be positive.

Participants identify their hot buttons (things that bother them)

5 steps to managingg difficult people

This course continues with MSMS II Advanced Management Skills for Maintenance Supervisors and Managers (3 day version).
MMSM 1 AND MSMS 2 may be offered together, in one week, or continued up to several months apart,
allowing time for attendees to put their new basic skills into practice. Alternatively, either course
could be offered on a stand-alone basis, depending on the organization's needs.