Longview launches mobile and online service request system

By treardon

Created 02/10/2012 - 4:32pm

Friday, February 10, 2012 - 4:32pm

Longview, TX — The City of Longview is launching a new customer service tool called CitySend that allows residents to report and track service requests using a smartphone or computer. Using CitySend, residents are able to snap a photo or video of an issue, pinpoint the location on a map, and then submit the concern directly to the City of Longview. After the issue is submitted, residents are able to track the response. CitySend also has a news feature that provides updates of City of Longview news and public notices.

“Customer service is very important for the City of Longview, and we are hopeful that this can be a great tool for our residents.” says Longview Mayor Jay Dean.

One of the key features of CitySend is the ability to attach a photo and a specific location to a reported issue. “When someone calls in a service request, we don’t always have a clear idea of how big the issue is or what exactly needs to be done until we get to the site. With CitySend though, we can receive a picture and location of the concern in advance, which should be helpful in managing the response,” says City Manager David Willard.

Residents are encouraged to download the CitySend app beginning on Wednesday, February 15. The app is available for free download on iPhone, Android, and Blackberry devices. The app will also be available soon on Windows mobile devices.

For more information or to submit a request, please visit LongviewTexas.gov.