I think JS nailed it...and then some people are clueless and yet still find themselves holding a BlackBerry.

As to cluelessness, I'm not surprised, and not really irritated, but still amazed at the people who complain they are on their third replacement and have had nothing but trouble. Well, some people break stuff, all the time, repeatedly. Look in any office or laboratory and a handfull of people are having problems with equipment breaking. AND THOSE PEOPLE ARE INCAPABLE OF LEARNING THAT THEY ARE THE PROBLEM.

You can never underestimate the bottom percentile user. The clueless will always be one step ahead of the engineers and designers.Posted via BlackBerryForums.com Mobile