GP surgery’s top rating by inspectors

A GP surgery has been rated one of the best in North Tyneside following an inspection.

Park Road Medical Practice, in Wallsend, has been rated ‘outstanding’ by the Care Quality Commission (CQC).

Inspectors said there was a clear leadership structure in place and staff felt supported while patients said they were treated with compassion, dignity and respect and they were involved in their care and decisions about their treatment.

Officials at the practice were also praised for the way it had integrated in the local community and introduced new measures following patient feedback.

Sue McMillan, deputy chief inspector of General Practice in the North, said: “It is clear Park Road Medical Practice is providing an effective, responsive and well-led service which is a real asset to the people living in this part of North Tyneside.

“To get rated as outstanding is a real achievement.

“We were particularly impressed with the way services were planned and delivered to take into account the needs of different patient groups and to help ensure flexibility, choice and continuity of care.

“It was remarkable to see the lengths that this practice went to providing personalised care for their patients.

“This is a great example of what outstanding care looks like.”

Professor Steve Field, Chief Inspector of General Practice, said: “I am delighted to highlight the exceptional service which is being provided by Park Road Medical Practice.”