Job Details

ResponsibilitiesAligns with our HR Service center to drive awareness of upcoming programs and to help triage unexpected volume through incremental communications to provide clarity when needed. Also analyzes issue trends and patterns to proactively implement system configurations, business process adjustments or communication opportunitiesKeeps abreast of new and innovative HR technology and best practices, identifying potential opportunities for enablementLearn and support/troubleshoot the implementation of CSOD application which is in use within the organizationUpdate master data tables on a weekly basis for the purpose of generating reportsMaintains HRIS data integrity through data audits ensuring path to resolution when discrepancies are identified.Develops comprehensive testing scenarios and performs testing for system fixes and enhancements. Responsible for validating expected outcomes and executing regression testing. Makes final decision to move these into the production environment when testing has been successfully completed.Performs first level technical support for HR users and escalates issues appropriatelyCreates documentation of HR Technology related processes.Troubleshooting process and system performance incidents; ensuring involvement of appropriate parties for resolutionCollaborate and partner closely with IT, HR and the business in establishing and managing expectationsEnsure high quality of data integrity and reporting Maintain HR data security to meet the highest global standards in accordance with local regulatory and compliance needs.Desired experience and qualificationsMinimum 5 years HRMS experience required.CSOD Talent, Learning and Performance module experienceWorkday experience preferred.Excellent written and verbal communication skills.Strong analytic and problem solving skills.Strong attention to detail required.Proven ability to establish good working relationships across both IT and HRStrong analytical skillsKnowledge of different HR ProcessesProficient in Microsoft Office Suite (Word, Excel, PowerPoint, Access, Outlook Degree: MBA/ PGDM