Ask a Question

In PowerChute Business Edition v9.0, the outlet groups are not behaving consistently in a shutdown when power returns.

Issue:
PowerChute Business Edition v9.0, the outlet groups are not behaving consistently in a shutdown when power returns.

Product:
PowerChute Business Edition

Environment:
All support OS

Cause:
This happens with SMX and SMT devices. When "Automatically turn on all outlet groups when AC utility power returns" (on Sequence Outlet Groups) is either cleared or selected, the next time PowerChute shuts down in a power outage, the UPS does the opposite of what you specified. This only happens once, but it does happen each time you change the setting.

Solution:
Upgrade to v9.0.1 or above
This happens with SMX and SMT devices. When "Automatically turn on all outlet groups when AC utility power returns" (on Sequence Outlet Groups) is either cleared or selected, the next time PowerChute shuts down in a power outage, the UPS does the opposite of what you specified. This only happens once, but it does happen each time you change the setting.