"Homerton going down hill quickly"

In a nutshell,I found the staff in the Paediatric A&e to be very condescending, unprofessional and rude. The wait time was boarding on ridiculous 10.5 for a blood test. There was hardly any concept of quality of service in the Starlight ward. I could not believe this is the same hospital I gave birth in 2 years old. The only professionalism I saw was in the radiography department which provided a welcome break from the hostility of A&E staff. I will be making a formal complaint.

Responses

We are very sorry to hear about your poor experience of our paediatric A&E department and Straight Ward. Your feedback has been passed onto the service.

You can contact our Patient Advice and Liaison Service (PALS) tel: 020 8510 7315, or text 07584445400, or email: PALS.Service@homerton.nhs.uk so that we can further investigate the issues you have raised concerning your care and treatment and give you an opportunity to discuss your concerns.