Missing files?Support

I have a Flytouch 2 running 2.1,until recently I have experienced no problems.
When I switched on the machine today it froze on the green screen,no
matter what I've tried it's remained frozen.
I therefore bit the bullet & did a factory reset/restore,the machine attempted it but threw up the following message:

E:Can't open/cache/recovery/command
No such file or directory

I would appreciate any help with this problem,as at the moment I don't have a clue!!
Many thanks.