The earliest check-in time is 3pm. If you show up before that, it’s cool. We can store your bag free of charge, so you can walk around and enjoy the city until your room is ready. If you need suggestions for where to walk around, we can help with that too. Our frontdesk is staffed 24-hours/day, so you will also be able to check-in at all hours of the night.

All guests must check-out of their room by 11am. Yes, we would be happy to happy to store your bags so you can continue to enjoy Chicago unencumbered by the weight of all your personal belongings. You just have to vacate your room no later than 11am. Please!

All ages are welcome at Holiday Jones (with a few restrictions). Anyone under 18-years old, must be accommodated by someone 18-years old or older. If you are booking a bed in one of our dorms, you must be at least 18-years old. No one under 18-years old is allowed in a dorm.

Holiday Jones does not have a parking lot. However, there is free parking available on many of the streets throughout the neighborhood. Please email us at info@holidayjones.com to get more information on where exactly these areas are.

If you need to modify your reservation, please send an email to reservations@holidayjones.com and someone will respond within 24-hours. If you need to cancel your entire reservation, who you need to contact depends on how you booked. If you made a reservation directly with us, please send an email to reservations@holidayjones.com. If you made a reservation with an online travel agency like Booking.com, Priceline, Expedia, or Hotels.com, you will have to contact them to see about having your reservation canceled.

No. Holiday Jones provides all guests with linen, blankets and towels. And trust us, they’re all top-notch. Please do not bring your own sleeping bags, pillows, blankets, or other bedding. They will not be allowed in the room.

If you made a reservation through our website, you paid a 10% deposit. That deposit is not refundable so you will not get it back. However, it is transferable, so if you need to cancel a reservation, we will be happy to apply it to a future stay.

We match the name of the guest to the name on the reservation, so if you made the reservation, and someone wants to check-in for a reservation made under you name, they will not be able to. That being said, if you (the person whose name the reservation is under) calls or emails to give us the name of the person that is not you, but will be checking in under your reservation, we can update our system and check them in for your reservation.

Yes. We can provide your luggage a secure place to be stored, for free, on the day you check-in and the day you check-out. You just have to pick it up by midnight as that’s when we start charging. So how much is it for us to store your luggage after the day you check-out or prior to the day you check-in? Glad you asked. It’s $10 per bag per day.