We try our best for your satisfaction with all Music-Plaza.com's merchandise! You may return items or package with it's original packaging within 10 days of delivery for a full refund. We will refund the shipping cost only if the return is a result of our error. If the return is not result of our error, the shipping and handling charge will be charged even though shipping & handling were free when customer placed the order. Please be informed that MusicPlaza.com can process returns and refunds only for item(s) purchased from Music-Plaza.com. You can expect a refund in the same from of payment originally within 7 to 12 business days of our receiving your return. (We only accept returns through mail ONLY, PLEASE DO NOT BRING RETURNS TO OUR LOCAL STORE!!).

Damaged or defective items

If you receive a damaged or defective item, we will promptly send you a replacement or issue you a full refund after we receive returned the damaged or defective product (No additional shipping or handling fees for replacement shipments). Any damages or alterations caused by the customer are not eligible for replacement. Refund will be issued in the same from of payment originally used.

When returning package(s), customer must contact Music Plaza via e-mail only for Return Authorization Number and must follow the Music Plaza's instruction on how to return the package (We will not accept any phone calls and returned package(s) without return authorization number). Please be informed that we can refund shipping costs only if the return is a result of our error. (We only accept returns through mail ONLY, PLEASE DO NOT BRING RETURNS TO OUR LOCAL STORE!!)

Special order or Back-order

Special orders or back-ordered item(s) are re-stocked within approx. 2 weeks(Time can vary). You will be notified of your special order or back-order status within 30 days of your inquiry. (We will send you an update via email.)

Credit Card Safety Protection

Music Plaza uses the latest technology to protect your credit card information. All your transactions are secured by a 128-Bit encrypted Secure Socket Layer. Your credit card or private information will not be released to anyone. You may also fax or email your card information to us.

Shipping & Handling

All ordered item(s) will be shipped via USPS or UPS within 24 hours of receipt of your order. (during business days excluding Sat, Sun & Holidays).
Our standard shipping Methods (USPS & UPS) are fully trackable . It is very necessary to protect your package from any unexpected incident (lost package by carrier etc,,). Please be aware of that the carrier might request a signature of receiver for prompt delivery and protecting both customers and Music Plaza. For any Next-Day, Second-Day, Thee-Day Delivery, the days will be counted from the shipped date.

We are not responsible for any returned package(s) due to incorrect address, absence at the time of the delivery, and other reasons that caused by customers.

All packages come with a tracking number via USPS and UPS. PLEASE NOTE that we are NOT LIABLE for packages once they have been delivered and are reflected as such on the tracking number.

During Checkout:

Please note that mixed orders of CDs + Merchandise + Posters (CD+Poster versions are exempt) will NOT qualify for USPS Media Mail. If you would like to select Media Mail as your preferred method of shipping, please make TWO SEPARATE transactions - one for albums and another for merchandise+posters. Posters and merchandise can be shipped out via USPS First Class or Priority.

For Returned Package(s):

We are not responsible for any returned package(s) due to incorrect address, absense at the time of the delivery, and other reasons that caused by customers. We will re-send the package(s) and the customer will be charged full price of Shipping & Handling for re-sending the package(s) . Customer may cancel the order(s) due to returned package(s) but the shipping & handling charge would be still remaining of full price.

Carrier Service

Music Plaza provides UPS as a carrier service. UPS provides fully track-able, reliable services. Please be advised that the carrier might request a signature of receiver for prompt delivery and protecting both customers and Music Plaza.

Music Plaza also provides USPS as a carrier service. Please note that Music Plaza also not responsible for the package that sent via USPS unless that package has been insured.

We are not responsible for any returned package(s) due to incorrect address, absence at the time of the delivery, and other reasons that caused by customers.

Let customers speak for us

i was waiting to write my review as i preordered the LOVE+SHOT+2 POSTERS version of this (no longer available) because something wrong happened with the poster aspect of my order and it took a while for me to get them compared to the albums (i'll talk about that in a sec, but no worries, it's a good thing). first of all, the two versions of the album are both super pretty. i never thought the exo members could look so good, especially jongin. my goodness. the pictures in the LOVE version.... PHEW. that red suit. help. there is a reason why he is my ult bias. anyway, this is one of my favorite albums of theirs and the added songs on the repackage are just perfect. i would not and do not skip any songs on this album aside from the chinese versions. but back to my posters. i contacted MP asking what happened to them and they said that they always ship separate and later than the albums do and to be patient. if anyone orders from this site, you should know the drill, as do i. i waited, but nothing ever shipped. well, they got back to be quickly after another e-mail and a few days later i got not only the 2 posters but they sent me an extra poster as well, different from the other 2, from this same comeback. that was super sweet of them and makes me love them even more. just wanted to share my positive experience! they make things right and i really value that.

this photobook is huge! i love the interviews and the photos are very pretty. the cd quality is amazing, and i'm so happy to finally hear the full high quality version of kai's "i see you" ... a mans! their live stuff always blows me away. i got chanyeol's photo card and these pcs are difficult to find and trade! i love this product, glad that i bought it before it sold out here.

i'm always at a loss for words when it comes to taemin, what a phenomenal talent and person. i ordered both versions of the album and they are equally as beautiful when it comes to the photobooks. his stuff is always worth the money. thank you music plaza for always sending great extra items and packaging everything so safely. so happy all the time when i order!