OUR SERVICES

INSURANCE

Ivy Contractors works with some of the top insurance companies and builders in NSW to coordinate and complete work on your roof
insurance claim. Our goal in this endeavour is to help make having insurance works completed on your home as smooth and seamless as
possible for you. We make this possible by working directly with the builder, insurance company and you, keeping you updated with how
the works are proceeding.

We understand that you may not have made a claim for damage to your home before and the insurance claim and repair process may be a new
and daunting experience for you. Naturally, you will have questions about your claim, about what will happen next and about how your home
will be repaired.

So, you’ve had a storm come through and you’ve made a claim… What happens next?

If your roof is leaking after the storm, your insurance company will organise for a make safe to be completed.

A make safe is a temporary repair of a roof leak and may be as simple as changing a tile, or there may be further works required for permanent
rectification. Included in this service is:

• Full inspection of the leak area and roof.

• Rectification on the day (if possible).

• If we are unable to complete a full repair on the day, we will do all temporary repairs that we can
and provide you with a quote for what is remaining. With your quote you will also receive photos of the temporary works and all remaining works as
well as maintenance found. A satellite map showing the require repairs and maintenance will also be provided.

• We also provide a separate quote for any recommended maintenance.

Once the make safe is completed, an insurance assessor will attend the site to confirm what is storm damage and what is maintenance.

Maintenance is general wear and tear to the roof over a prolonged period of time. Generally you are made aware of maintenance issues on the roof during a storm
due to leaks. When your home is assessed for storm damage, you may be told that you require maintenance. Maintenance is the responsibility of the homeowner and
not covered by insurance.

This is why maintaining your roof is so important. If you would like a maintenance inspection completed on your roof, please do not hesitate to contact us.

Once the assessment has been completed and approved, the roofer will contact you and confirm materials. Once materials have been confirmed, they will be ordered.
Once materials are received, the roofer will contact you to schedule a booking to complete the works.

GETTING STARTED

Get your project off to the best start by discussing your needs in detail with a personalised
consultation. We pride ourselves on our personal, client focused approach and this begins with
a no-obligation consultation where you can expect the following:

EXCEPTIONAL QUALITY

COMMITTED TO OUR CLIENTS

SUPERIOR GUARANTEES

Contact Us

When it comes to repairing or restoring your roof, you need to be certain that you’ve hired the right team for the job. No matter what your situation,
give us a call today – we’ll happily provide a quotation, as well as offer expert advice on the best way to approach the job.

Get Our Ebrochure

A snapshot of our expertise and services, the Ebrochure is our digital calling card to take with you and share with your friends.