Why choose Big O Tires Auto Service?

When it comes to having a car or truck serviced, most drivers have more questions
than answers. Questions like "What is rotor resurfacing... and how much will it cost?"
And "What on earth is that clunking sound?!" For many years, Big O Tires customers have
trusted us to offer straight answers and top-notch services. Big O Tires offers a wide
range of diagnostic, repair and routine maintenance services, backed by one of the best
national services warranties in the business. Not sure when your vehicle's due for routine
maintenance services? Drop by, and we'll look it up for you!

Note: Any recommendations provided on www.bigotires.com are general in nature.
Big O Tires recommends that you always consult your vehicle’s Owner’s Manual, the
vehicle manufacturer or an associate at your local Big O Tires store for vehicle
specific recommendations. The names and descriptions of services are general in
nature. Actual service offerings vary by location, and not all stores offer all
services! The availability of our oil change service and the use of Valvoline
oil products varies depending on the Big O Tires location near you. Please contact
a Big O Tires store near you to find out what services and oil products are offered.

Dec 7, 2016

Survey

Well.... A store called &quot;Mike's Alignment&quot; is a bit closer to me, but I kinda feel like their prices are premium and their service is not. Plus they made me very uncomfortable after the boss yelled at an employee right in front of me. I've had my share of employees, myself, and I'd never do that. It chases away customers and embarrasses employees who, after all, usually just need some advice. Anyway I almost went back there, but because I needed new tires, and because they were going to charge me for a premium tire $700+ in addition to the alignment, I thought I'd look elsewhere.

Big O is the only discount store in my town (Sedona, AZ) . I just needed basic tires on my 99 caddy, which at Big O are about $400. I discovered that they had an alignment machine also. $70, maybe half of what mike's would charge.

But everyone there was very helpful with options and pricing information. Plus it was done very quickly while I waited.

So thanks guys!

Nov 11, 2016

Survey

Gentlemen:

This is the second time that I have written this...hopefully this will not get lost in cyberspace. Initially, I wrote and still believe that your shop really understands the meaning of Customer Service.

I was involved in a traffic accident where I thought I was pulling over to make room for another vehicle to pass. What I initially perceived as a shallow puddle turned out to be a deep ditch and the front and rear tires were damaged. You replaced the tires and were very helpful in explaining the various kinds of tires. In less than a month, I was down in Phoenix and one of the new tires blew out on the 101 freeway during the rush hour.

Since I had purchased a &quot;Big O&quot; brand tire, I was informed by AAA that your chain was very good about servicing its product. When I brought my car in and explained what had occurred, the gentleman was very kind and courteous about taking care of the tire. By that I mean the tire was replaced in a very efficient manner. The service was polite and professional.

There are a LOT of businesses that could learn from you that treating people that way you would like to be treated is the way most decent people desire. There's a lot to be said for &quot;word of mouth&quot; advertising. I am among the group that can recommend your product and people as a business worth patronizing.

So Thank YOU for your fine product and your professional service.

Oct 17, 2016

Survey

Always Great Service: I've used this Sedona location for close to 20 years. Both Phil &amp;amp; Floyd are always very helpful &amp;amp; knowledgeable. I would highly recommend this store to all.

Oct 1, 2016

Survey

A pleasure to have any services there! Very efficient and fast!

Sep 27, 2016

Survey

Stopped in to make an appointment for my wife.Manager notices a low, low tire.The check it out, had a nail, but worse it was really worn.Got two new tires at a reasonable price and now I feel save!

Sep 23, 2016

Survey

Phil went above and beyond to complete the service required.

Sep 19, 2016

Survey

As always your team did an outstanding job on my Durango, even with 152,000+ miles it runs well, and part of that is good maintenance service.Thank you!!!Jacquie

Sep 17, 2016

Survey

We purchased 4 new tires a year ago and have had the tires rotated every 5000 miles.Each time has been a very pleasant experience.Floyd and his crew are most accommodating and performed the service quickly.We recently discovered a nail in one of the tires.It was too close to the wall and could not be repaired so we had to get a new tire.He did not have that tire in stock but ordered it and it was in by 10:00 am the following day.Floyd called to tell us it was in, we went to the garage and it was replaced very quickly.They have always treated us like a valued customer.We recommend them with the highest regard.

Sep 9, 2016

Survey

I go there because of Floyd and his crew that have provided great service over the years I have been going there.

Sep 8, 2016

Survey

I've been to Big O twice this past month.I discovered a bubble in one tire and Big O confirmed this was not safe to drive on.Within the hour, I was driving safely on my 150 mile commute.The second time was a couple of days ago when I stopped in to chat about car starting issues.They confirmed I needed a new battery and within a half hour I was on the road again.I'd hardly had a chance to start reading my book.

Aug 31, 2016

Survey

I dropped in to see if they had time to fix my headlight.They were awesome as usual &amp; fit me in.I appreciate the great job you do.

Aug 28, 2016

Survey

This is the best place in town - wish they did clutches and transmissions but are always good for a referral.

Aug 27, 2016

Survey

Purchase 4 tires from Big o. Very happy with the price.Return for my tire rotation at the appointed time.Right on time fast courteous service.does it get any better.Thank you Big o Tires it!s been a pleasure doing business with you.

Aug 8, 2016

Survey

I have used Big O in Sedona for many services and have been completely satisfied! I would absolutely recommend Big O Tires for more than just tires.

Aug 7, 2016

Survey

Last week I went to Big O for new brakes, front and back, after the closest Toyota dealership told me I needed new brakes all around. Big O is much closer and its quote for the brake job was significantly lower than Toyota's, so I went to Big O. When I paid the bill, I noticed the invoice indicated only the front brakes were done. When I asked why, I was told, "You don't need brakes on the back. You have at least another 20,000 miles remaining on them, and I don't want to sell you something you don't need." That's called integrity!DaveSedona, AZ

Jul 16, 2016

Survey

I suggested a repair that I thought I needed, but Phil explained that no repair was required.It saved me quite a bit of money.

Jul 13, 2016

Survey

As a local I am grateful to have such a solid resource for my vehicle, as dealerships and reliable mechanics are few in this area.Phil and Floyd are always helpful, on top of things and get things done quickly.I so appreciate having Big O here in Sedona.

Jul 12, 2016

Survey

I depend on them to give fair prices and their device is always prompt and good.

Jul 10, 2016

Survey

Had an appointment to get my tires replaced. They took my car in immediately and I was on my way home in 30 minutes. Good service, good price on the tires. I would definitely recommend this BigOTires shop

Jul 2, 2016

Survey

I have been taking my 2004 Dodge Durango to Phil and Floyd for several years.They take care of my problems without trying to sell me something I don't need.I depend on them for keeping my car (151,000 miles) running in top shape.I appreciate their honesty and professional attitude.I would recommend them to anyone.

Jun 9, 2016

Survey

Just what the title says. I called one day prior, left my vehicle off and was tested an hour later that the car was ready.

Jun 4, 2016

Survey

I've been using them for 8 years without a single complaint.

May 26, 2016

Survey

My regular go to for oil changes and tire roaration

May 15, 2016

Survey

Serviced performed at scheduled time, completed within estimated time, and without problems

May 9, 2016

Survey

I currently use Big O in Sedona for servicing two cars. I have not needed to replace tires on my cars, but you can be sure, I will go to Big O to have them replaced when the time comes.