Omni Channel Retail

Availability:

KEEP UP WITH EVER CHANGING CUSTOMER HABITS.

This is a comprehensive training course for businesses looking to grow online and offline revenue - the focus will be on increasing value for consumers. Executives in customer packed goods (CPG) or other businesses that have an interest in understanding the evolution of consumer expectations, will benefit greatly from this course.

learn in depth

Really understand customer experience and how to improve on it

get the latest insight

Understand how to conduct business in context, across devices and channels

be inspired

Learn how to craft internal processes to stay ahead of change

EVOLVE YOUR PROCESSES TO REMAIN AT THE FOREFRONT.

The pace of change in customer habits demands for businesses to evolve and create processes to ensure that you are always at the forefront.

This course will focus on customer experience, conducting business in context (across different devices and channels) and crafting an internal process to stay ahead of change.