RAMtech Remote Support System is the best real-time, online-based remote support solution available. RSS allows helpdesk, computer technicians and computer instructors to easily and quickly deliver technical assistance and/or training to end-users anywhere in the world as if they are seated right next to you! No need to take your computer apart and drop it off at a high-cost, slow turnaround local computer shop. LOW COST anti-virus cleaning, slow computer speed-up, spyware and security application installations, etc. We have a long list of software applications we can help you with as well. Just email or call and tell us what you need your computer to do!

With a full toolbox of fix-it applications, anti-virus, anti-spyware, registry scanning, etc. plus very experienced professional computer technicians and click-to-connect button (see below), RSS revolutionizes the way end users experience technical support and training within hours (or less) of contacting us with your problem. WE HAVE A FAST AND EASY SOLUTION to 90% of the most common computer complaints. If we can't fix your problem remotely, then you don't pay our low 70 cents per minute rate. (There is an initial connection fee of $20.00 - "travel time".)

Our full support PC support service/cost list can be found by clicking here.

virus cleanup and protection installed, updated, or suggestions made by our experts

clean up trojans, backdoors, and spyware

inspect your system security and suggest fixes

do hardware (e.g. hard drive) diagnostics and tell you if you need to replace anything

perform general maintenance like removing hidden files that are unneeded and taking up space

fix system and/or application files that may be missing or corrupted

install and configure software programs for you

configure system and/or software applications to optimize and speed up performance

show you how to use your software programs or Windows operating system

set up your computer to make it more user-friendly for you (for instance, customizing your desktop)

teach you how to use your applications like Word, Excel, email, accounting, business, or other programs you have

help you with printer problems, installations, or other peripherals (Blackberry, Palm, Fax, PDF, scanner, camera, etc.)

set up your wireless router to be secure or help you with other networking issues

perform critical file backup operations for you

answer your technical questions

consult with you about computer purchases or upgrades (we are unbiased and therefore focused on YOUR needs)

and the list goes on!

Step 1 - Call us! Tell us what problem(s) you are having. If you prefer, email us with your name, location, and phone number and we will return your call. We will immediately email you a simple agreement and by emailing back to us your name and address at the bottom, you thereby agree to allow our technicians to remotely operate and fix your computer. Ongoing business customers just do this once.

Step 2 - Link up with our technicians over an internet connection simply by clicking on the image below that says "I NEED TECHNICAL SUPPORT".

Step 3 - We will diagnose the problem and determine if we can fix it for you by running some diagnostics via the remote connection we have established. If we can (most likely), we will ask for the $20.00 connection charge upfront and then bill you .70 cents an hour after your computer is fixed; if we feel it would be fair and equitable, we will flat rate the project instead of charging you by the minute (after all, we want to keep you as a future customer). .

Step 4 - We will fix the problem and you can learn how to do it by sitting at your computer and watching what we do (your mouse will be moving around "by itself" and so you can take notes if you would like to learn a few basic maintenance routines to keep your computer running smoothly). When we can do so, and if you feel capable, we will let YOU do some of the work with our guidance (save some fees!).

Step 5 - We guarantee your satisfaction! If you are unhappy with our service, then simply call us to explain why and do not pay the resulting per minute charges that are invoiced to you via email!

FREE TO TRY US! Your first virtual computer technical assistance session is free (about a 10 minute free trial so you can see what we do).