19th Annual Australasian Shared Services & Outsourcing Week

Australasia's Largest and Best - Attended Business Transformation Conference and Networking Event

The Shared Services & Outsourcing Week 2014 saw more than 500 shared services practitioners, analysts and industry experts converge in Melbourne in June for three full days of information sharing, learning and networking.

The continued growth of the event reflects the increasing strategic importance Australian organisations are placing on shared services and outsourcing for their operational agility and competitive advantage.

What can you expect in 2016?

Based on the feedback we have received from the 2014 event, Shared Services & Outsourcing Week 2016 will be focusing on:

Global Business Services - Understanding what this global trend means for organisations in Australia and New Zealand

Robotics - Is robotics the next revolution in the industry, or just the latest buzz word?

Mid Market - With 44% of the audience this year brand new to the event, the mid market are realising the benefits of SSO

Maturity - For 2016 we will be diving the audience along maturity lines, with specific streams for planning and launching, early, mid and advanced stage SSO operations

Global Process Owners - Moving towards a de-emphasis on geography and putting the priority on process

Digital Transformation - The pace of change in the industry is largely being driven by technology, so expect to see case studies specifically focused on how you can stay relevant in this rapidly shifting environment

Customer Service - After its successful inclusion this year, the front office is set to become a mainstay of the event with value creation, locations and contact centre outsourcing key discussion points

Outsourcing and Offshoring - The days of outsourcing and offshoring being viewed as a discussion to be had behind closed doors are gone. They are now accepted as business critical and will be afforded their own section of the agenda accordingly.

The Shared Services & Outsourcing Network (SSON) is the largest and most established community of shared services and outsourcing executives, with over 83,000 active members globally.
You can access complimentary exclusive interviews, industry reports, survey results, webinars and whitepapers and more. To join for free, visit www.ssonetwork.com.