You will receive an order confirmation e-mail within 5-10 minutes after terminating your order.

If
you do not receive this confirmation including your reference number,
this may be due to the fact of having entered an incorrect e-mail
address or of not having carried your order through to the last step.

In case you chose prepayment as method of payment, you will receive a payment order by e-mail including our bank details.

If your items have not yet been delivered, please check if you have received a shipping confirmation e-mail.
This
advice contains information about the logistics partner as well as a
tracking number allowing unambiguous identification of your parcel and
makes it possible to trace your package
to find out where it is right now.

If
you have not received a shipping confirmation, and if the delivery date
specified is exceeded by more than three days, please notify us via the
contact form
specifying your reference number (which you can find in
the confirmation of order) - we will deal with your matter and contact
you by return.

As soon as your RMA form has been received, you’ll receive further information regarding return delivery. Please ensure proper packaging and the shipping of the original box and all accessories. Furthermore, we kindly ask you to remove old shipping label.