This Status Report covers the ADA activities of the Department
of Justice during the first quarter (January - March) of 2000.
This report, previous status reports, and a wide range of other
ADA information are available through the Department's on the World Wide Web. The symbol (**) indicates
that the document is available on the ADA Home Page.

The Americans with Disabilities Act (ADA) is a comprehensive
civil rights law for people with disabilities. The Department
of Justice enforces the ADA's requirements in three areas -

Title I: Employment practices by units of State and local government

Title II: Programs, services, and activities of State and local
government

Title III: Public accommodations and commercial facilities

I. Enforcement

Through lawsuits and both formal and informal settlement
agreements, the Department has achieved greater access for individuals
with disabilities in hundreds of cases. Under general rules governing
lawsuits brought by the Federal Government, the Department of
Justice may not file a lawsuit unless it has first unsuccessfully
attempted to settle the dispute through negotiations.

A. Litigation

The Department may file lawsuits in Federal court to enforce
the ADA and may obtain court orders including compensatory damages
and back pay to remedy discrimination. Under title III the Department
may also obtain civil penalties of up to $55,000 for the first
violation and $110,000 for any subsequent violation.

1. Decisions

Casey Martin May Use Golf Cart, Ninth Circuit Rules
-- The U.S. Court of Appeals for the Ninth Circuit ruled in Martin
v. PGA Tour, Inc. that Casey Martin, a professional golfer
from Oregon with a rare disability, Klippel-Trenaunay Syndrome,
which substantially limits his ability to walk, has the right
to a reasonable modification of the PGA Tour's ban on carts that
would allow him to use a golf cart in tournament competition.
The PGA argued that its rules governing tournament competition
were not covered by title III because the area of the golf course
that is restricted to competitors is not open to the general public
and is not a "place of public accommodation." It also
argued that allowing Martin to use a cart would "fundamentally
alter" the competition. The Department filed an amicus brief
arguing that the no-carts rule could be challenged under title
III and that waiving the rule in this case would be a reasonable
modification required by the ADA. The court of appeals agreed
with the Department and ruled that the PGA's tournament rules
are covered by title III because the playing areas are part of
a place of public accommodation. It also concluded that permitting
Martin to use a cart would not fundamentally alter the competition
because, in Martin's particular case, it would not give him an
unfair advantage. The court found that the purpose of the rule
was to inject fatigue into the game, but that Martin experiences
more fatigue than the other golfers, even if he uses a cart, and
would not gain a competitive advantage.

Fifth Circuit Upholds AIDS Insurance Cap -- In
McNeil v. Time Insurance Company the U.S. Court of Appeals
for the Fifth Circuit ruled that title III does not regulate the
terms or content of a health insurance policy and that a limit
on AIDS coverage does not violate the ADA. The plaintiff, who
died of AIDS during the litigation, challenged the policy's $10,000
cap on expenses for treatment of AIDS and HIV-related conditions
during the first two years the policy was in effect. The policy
did not contain such a cap for most other conditions. The Department
filed an amicus brief in the court of appeals arguing that discrimination
in the terms of an insurance policy could be challenged under
title III. The Fifth Circuit disagreed and ruled that public accommodations
are not required to modify or alter the actual goods and services
that they offer, including insurance policies. It also ruled that
the policy was not discriminatory, because the same policy, including
the capped AIDS coverage, was offered on an equal basis to all
customers whether or not they were individuals with disabilities.

Supreme Court Will Review Constitutionality of ADA Damages
Suits Against States -- The Supreme Court will review
the decision of the U.S. Court of Appeals for the Eleventh Circuit
in Garrett v. University of Alabama at Birmingham, which
upheld the constitutionality of title I and title II lawsuits
brought by individuals seeking damages awards from States. The
Department intervened to defend the ADA in numerous suits nationwide,
including Garrett. Garrett is a consolidation of
two employment suits against Alabama State agencies. One involves
the alleged discriminatory demotion of an individual with breast
cancer by the University of Alabama, and the other a claim that
the Alabama Department of Youth Services failed to reasonably
accommodate an individual with chronic asthma. States have argued
that, because the ADA's protections go beyond the equal protection
rights guaranteed by the Fourteenth Amendment, Congress lacks
authority to subject them to lawsuits under title I and title
II of the ADA. The Department, however, believes that the ADA
is constitutionally appropriate legislation to remedy the history
of pervasive discrimination against people with disabilities,
and almost all of the appellate courts have agreed. Recently,
the U.S. Court of Appeals for the Second Circuit agreed with
the Department and upheld the ADA as appropriate Fourteenth Amendment
legislation in Jackan v. New York State Department of Labor
and Kilcullen v. New York State Department of Labor. The
U.S. Court of Appeals for the Seventh Circuit disagreed with
the Department in a suit against Illinois, Erickson v. Board
of Governors. The Department also intervened in M.C. v.
Fort Lee Board of Education in the U.S. District Court for
the District of New Jersey, a case that was settled before a
decision was issued.

Department Unsuccessful in HIV Suit against Chicago Funeral
Home -- The U.S. District Court for the Northern District
of Illinois ruled in United States v. Vasquez Funeral Home
that a Chicago funeral home did not violate the ADA in handling
the funeral of a deceased individual who died of AIDS. The Department
filed suit against the Vasquez Funeral Home alleging that it discriminated
against the individual and his family by charging an additional
fee of $100 to provide funeral services because of the individual's
HIV status. Because funeral homes are required to assume that
all human remains harbor infectious diseases and to take the same
required precautions in every case, the Department claimed it
violated the ADA to charge extra only for handling the body of
an individual who died of AIDS. The Department entered into a
formal settlement agreement with the Vasquez Home in May 1998
in which Vasquez agreed to change its policy, designate an employee
to be in charge of compliance, train its staff in the use of universal
precautions, and pay damages of $3,000 to the family. Vasquez,
however, refused to carry out any part of the agreement, and the
Department then sued. The court assumed that an additional $100
AIDS fee would violate the ADA, but after trial it found that
there was not enough evidence to show that the additional $100
fee was charged because the deceased individual had AIDS. The
defendant claimed at trial that the extra fee was for covering
the added cost of sending the body to Mexico for burial.

2. New lawsuits

The Department initiated or intervened in the following
lawsuits.

Title II

Richardson and Steele v. City of Steamboat Springs, Colorado
-- The Department intervened in an ongoing lawsuit in the U.S.
District Court for the District of Colorado brought by two wheelchair
users who claim that they were denied equal access to the public
transit system in Steamboat Springs, Colorado. The Department
alleges that the city violated the ADA by purchasing inaccessible
used buses without first making the required good faith efforts
to purchase accessible buses, by failing to repair inoperable
wheelchair lifts and to provide alternative transportation when
wheelchair lifts were inoperable, and by not adequately training
bus drivers in the operation of wheelchair lifts.

Title III

U.S. v. Neurological Surgery, Inc. -- The Department
filed suit in the U.S. District Court for the Northern District
of Oklahoma against Neurological Surgery, Inc.(NSI), a Tulsa consortium
of privately practicing neurosurgeons who allegedly violated the
ADA by refusing to render medical services to an individual because
he was HIV-positive. During a medical evaluation of the patient,
the NSI physician allegedly became aware of the patient's HIV-positive
status and then refused to provide medical services solely because
of that status.

U.S. v. York Obstetrics and Gynecology -- The U.S. Attorney
for the District of Maine filed suit against York Obstetrics and
Gynecology, a medical practice that allegedly rejected repeated
requests to provide a sign language interpreter for office visits
by an expectant deaf couple during the course of a high-risk pregnancy
involving gestational diabetes. Because of the lack of an interpreter,
the couple was unable to fully communicate with the practice about
dietary concerns and other complications caused by the diabetes.

3. Consent Decrees

Some litigation is resolved at the time the suit is filed
or afterwards by means of a negotiated consent decree. Consent
decrees are monitored and enforced by the Federal court in which
they are entered.

Title III

U.S. v. Days Inns of America, Inc. -- The architect
of the Evansville, Indiana, Days Inn entered into a consent decree
resolving the last outstanding claim in Federal district court
in the Days Inns litigation. This nationwide enforcement effort
originally involved five lawsuits brought by the Department against
the national franchiser, Days Inns of America, and the franchisees,
contractors, and architects involved in the design and construction
of five individual Days Inns hotels. In the consent decree the
architect, John Heard Associates, Inc., admitted having designed
the Evansville Days Inn in violation of the ADA. The agreement
requires the architect to certify that future designs of any public
accommodations or commercial facilities are in compliance with
the ADA; to undergo a minimum of twenty-four hours of training
on the ADA Standards, and to pay a civil penalty in the amount
of $4500.

B. Formal Settlement
Agreements

The Department sometimes resolves cases without filing a
lawsuit by means of formal written settlement agreements.

Titles I and II

South Carolina Department of Social Services, Columbia,
South Carolina -- The South Carolina Department of Social
Services agreed to issue new State requirements for caregivers
employed in child care facilities that will no longer automatically
disqualify persons with disabilities who, because of their disability,
were unable to earn a high school diploma. A caregiver is any
member of a child-care provider's staff who assumes some responsibility
for supervising children. Under the new rules individuals who
receive a certificate of completion instead of a high school diploma
and who can perform the essential functions of the caregiver position
must be given an equal opportunity to be hired and may not be
discriminated against in the terms and conditions of their employment.
South Carolina also agreed to revise the job requirements for
caregivers to ensure that they accurately reflect the actual knowledge,
skills, and abilities necessary to perform the essential functions
of the position.

Title II

Sioux City, Iowa -- The Department entered an agreement
with the Sioux City Human Rights Commission resolving a complaint
alleging that the commission refused to provide an American Sign
Language interpreter to a deaf participant at a public forum.
The commission agreed to adopt policies and procedures that will
ensure effective communication for persons with hearing and speech
impairments.

Adair County, Oklahoma -- The Department reached an
agreement with Adair County, Oklahoma, resolving a complaint concerning
the accessibility of programs, services, and activities offered
in the Adair County Courthouse. The county agreed to relocate
court proceedings from the inaccessible courthouse to an accessible
courtroom in the courthouse annex upon appropriate notice by individuals
with mobility impairments. Court spectators are required, and
court participants, such as parties, jurors, attorneys, and witnesses,
are requested, to give reasonable notice. The county also agreed
to install appropriate signage for a van accessible parking space,
adjust opening force on the interior doors, install stable, accessible
writing surfaces in the clerk of court's office, and remodel the
men's and women's restrooms to be accessible.

Knowlton, Wisconsin -- Under an agreement with the U.S.
Attorney for the Western District of Wisconsin, the Town of Knowlton,
with approximately 400 residents, agreed to relocate public meetings
from its town hall to an accessible location upon request. The
town also agreed to install a ramp at the entrance to the town
hall if cost estimates show that it will not result in an undue
burden.

** Houston Police, Courts, and Jail to Improve Communication
with Deaf Individuals -- The City of Houston will significantly
improve the way its municipal courts system, police department,
and jail communicate with people who are deaf or hard of hearing.
Under the settlement, the Houston police, courts, and jails will
each appoint an ADA coordinator, purchase TTY devices that will
enable the agencies to communicate effectively by telephone with
deaf TTY users, and train staff in how to operate the devices.

The Houston Police Department will --

l Adopt a new "General
Order" instructing police officers on how to interact with
witnesses, victims, and suspected criminals who are deaf or hard
of hearing;

l Require that a qualified
interpreter be called in any time a person who is deaf and needs
an interpreter is involved in a major accident, is suspected
of a felony, is under arrest, is being given a test measuring
alcohol consumption, or is giving a statement in a case; and,

l Provide training
about the new procedures for every officer at the rank of sergeant
and above, and ensure that the new General Order is discussed
with every officer during roll call.

The city jail will --

l Inform all people
under arrest, who are deaf or hard of hearing, that they have
a right to auxiliary aids and services at every step of the criminal
justice process;

l Maintain a list
of qualified interpreters, who will generally be available within
one hour of a request; and,

l Ensure that there
is effective communication between persons who are deaf or hard
of hearing and the medical staff at the jail health clinic.

In addition, the municipal court system will --

l Adopt a new written
policy guaranteeing appropriate auxiliary aids and services for
participants in court proceedings, including parties, witnesses,
jurors, and spectators;

l Provide information
about the new policies on all official notices of court dates,
including tickets, summonses, and other similar notices, and
publish notices in legal periodicals that reach the city's legal
community; and,

l Provide training
on the new policies for every judge and court administrator.

Title III

Sleepy Hollow Motel, Green River, Utah -- The Department
entered an agreement with Sleepy Hollow Motel resolving a complaint
alleging that the motel denied available lodging to a person accompanied
by his service animal. The motel agreed to develop a policy permitting
guests with service animals to occupy available lodging. The motel
will also train its staff and pay the complainant $500.

** Duke Will Make Comprehensive Changes for Campus Accessibility
-- Duke University in Durham, North Carolina, agreed to make
a broad range of programs and facilities more accessible to persons
with disabilities including academics, dining and living facilities,
and social aspects of campus life. Under the agreement, Duke
will --

l Modify elevators,
entrances, counters, food service lines, telephones, and bathrooms
throughout campus so they are accessible to persons with disabilities;

l Create accessible
circulation paths to, among, and within university buildings
and other facilities by repairing sidewalks and modifying hallways,
doors, and ramps;

l Ensure that all
programs and classes in which individuals with physical disabilities
are enrolled are located in accessible spaces;

l Modify shuttle bus
route schedules to ensure that accessible buses run regularly
and frequently on each route;

l Make dormitory rooms
fully accessible upon enrollment of students with disabilities
until two percent of all dormitory rooms on campus are accessible;

l Enlarge doorways
in at least half of the rooms on floors with accessible rooms
in 18 of 25 dormitories, so students using wheelchairs can visit
friends;

l Provide accessible
seating in the Cameron Indoor Stadium and other assembly areas,
access to stages and backstage areas around campus, and assistive
listening devices in assembly areas;

l Provide accessible
parking throughout campus;

l Replace signs throughout
campus so they can be read by people with vision impairments
and so that people with mobility impairments are properly directed
to accessible routes and spaces; and,

l Pay $25,000 in civil
penalties to the United States and $7,500 in compensatory damages
to the complainant, a wheelchair user who graduated from Duke
in 1997.

Country Ruffles and Victorian Lace, Montgomery, Indiana
-- The U.S. Attorney for the Southern District of Indiana entered
an agreement with Country Ruffles and Victorian Lace requiring
the store to stop excluding service animals. The store also agreed
to maintain an accessible route throughout the facility and pay
$100 in damages to the complainant, a wheelchair user who, along
with her service animal, was barred from the store.

Gulliver Academy, Coral Gables, Florida -- The Department
entered an agreement with Gulliver Academy, a private for-profit
school, resolving a complaint filed by a student with cerebral
palsy who alleged that, after she was admitted to the school,
she was excluded because of the accommodations she needed. The
school agreed to identify and remove architectural barriers, modify
practices to provide individual assistance in the use of campus
facilities, designate a disability coordinator, and adopt an extensive
administrative protocol for the admission and accommodation of
students with disabilities.

O'Neill's Place, Portland, Pennsylvania -- The Department
signed an agreement resolving a complaint alleging that O'Neill's
Place, a tavern and restaurant, barred a patron with epilepsy
from its premises, unless accompanied by his parents, after the
patron had a seizure during a visit there. The agreement requires
O'Neill's to allow the complainant and other persons with disabilities
to frequent its premises on the same basis as persons without
disabilities and to post a notice that it has entered into a settlement
agreement with the Department.

C. Other Settlements

The Department resolves numerous cases without litigation
or a formal settlement agreement. In some instances, the public
accommodation, commercial facility, or State or local government
promptly agrees to take the necessary actions to achieve compliance.
In others, extensive negotiations are required. Following are
some examples of what has been accomplished through informal settlements.

An Ohio township made the restroom in its municipal building
accessible, installed accessible parking, and made assistive listening
devices available to persons upon request.

A Georgia county jail widened the entrance of a visitor's booth,
purchased two text telephones, and installed call buttons and
toilet grab bars in several rooms of its medical ward.

II. Mediation

Under a contract with the Department of Justice, The Key
Bridge Foundation receives referrals of complaints under titles
II and III for mediation by professional mediators who have been
trained in the legal requirements of the ADA. An increasing number
of people with disabilities and disability rights organizations
are specifically requesting the Department to refer their complaints
to mediation. More than 450 professional mediators are available
nationwide to mediate ADA cases. Over 80 percent of the cases
in which mediation has been completed have been successfully resolved.
Following are recent examples of results reached through mediation
--

l In Minnesota, a
person with a hearing disability complained that she could not
hear the proceedings at city council meetings. The city agreed
to purchase an assistive listening system and to instruct all
city council members in writing to speak directly into the microphones.
It also agreed to pay the complainant $500 for attorneys fees
and costs.

l A wheelchair user
complained that the upper floors of a Tennessee courthouse located
in a historic building were not accessible. The historical society
agreed to have an elevator installed in the courthouse.

l In Illinois, a person
who is deaf complained that a lawyer refused to provide effective
communication during a meeting. The lawyer agreed to change his
policy and provide qualified sign language interpreters when
requested. The lawyer also agreed to donate $500 to a disability
rights organization to fund a seminar to teach attorneys how
to comply with the ADA.

l A wheelchair user complained
that a city hall in Ohio was not accessible. The city agreed
to create additional accessible parking spaces and to install
a ramp to the front entrance and three sets of automatic doors.
The city also agreed to install safety sensors in the elevator
doors, ensure that they are available for use by people with
disabilities, and create accessible parking spaces at another
city building.

l In Pennsylvania,
a wheelchair user complained that the entrance to a doctor's
office was not accessible. While the parties agreed that it is
not readily achievable to remove the barriers to this office,
the doctor agreed to install a ramp at the entrance to a second
office to provide access. He agreed to inform people with disabilities
of the location of his second office and to reimburse them for
any extra transportation costs.

l A wheelchair user
complained that a California theater was not adequately accessible.
Because the parties agreed it would not be readily achievable
to remove certain barriers to restrooms, the director made arrangements
for patrons with disabilities to use the accessible restrooms
of a business next door and agreed to post appropriate directional
signage in the theater lobby. The theater agreed to post signage
at the box office directing people with disabilities to the accessible
route to purchase tickets, provide disability awareness training
to staff, and include information in promotional materials about
the availability of assistive listening devices, sign language
interpreters, and audio descriptions. The parties also agreed
to continue to work together to locate additional funding and
resources to make the theater as accessible as possible in the
future.

l In the states of
Washington, Texas, New Jersey, and Pennsylvania, wheelchair users
complained that a variety of public accommodations did not have
adequate accessible parking. The management of each agreed to
create additional accessible parking spaces in compliance with
the ADA.

l A wheelchair user
complained that an Arizona restaurant was not accessible. The
owner agreed to install a new accessible door and threshold and
modify two booths to be accessible to wheelchair users. The owner
also apologized to the complainant for any inconvenience and
discourtesy she may have experienced.

l A wheelchair user
complained that a conference facility in Kentucky was inaccessible.
The president of the facility agreed to post signs directing
people with disabilities to the accessible parking spaces, to
repair a walkway surface, and to have a wheelchair lift reinspected
and repaired. He also agreed to make the restrooms accessible
and to find a way to modify the existing thresholds to provide
access for persons with disabilities while maintaining the historical
significance of the building.

l In Missouri, a wheelchair
user complained that a restaurant did not have an accessible
nonsmoking section. Because there was not enough space to install
a permanent ramp, the owners agreed to purchase and use a portable
ramp.

l In Pennsylvania,
a wheelchair user complained that a hotel had assigned his previously
reserved accessible room to someone else. The owner agreed to
establish policies and procedures to ensure that reserved accessible
rooms are given only to the customers who reserved them. He also
agreed to provide disability awareness training to staff, apologized
in writing to the complainant, and offered him a free three-night
weekend stay.

l A person with a
heart condition complained that a Rhode Island restaurant's accessible
restroom was not available to people with disabilities because
it was routinely occupied by staff using it as a changing room.
The restaurant agreed to issue a written policy statement to
the staff prohibiting employees from using accessible restrooms
as changing rooms except in an emergency.

l In Kentucky, a wheelchair
user complained that city commission meetings were held in an
inaccessible location. The city agreed to advertise the commission
meetings and to hold them at an accessible location. The city
also provided the complainant with a copy of its ADA self-evaluation
and transition plan and reaffirmed its commitment to continue
to take steps to comply with the ADA.

l In Florida, a person
complained that a policy restricting the amount of time a person
has to mark a ballot discriminated against people with disabilities.
The voting official agreed to modify the policy for persons with
disabilities and to educate poll workers about the policy. The
official agreed to inform the public by issuing a public service
announcement to all media outlets and to develop an informational
web site.

l A wheelchair user
complained that a Texas restaurant did not have an accessible
entrance, an accessible restroom, or any accessible parking.
The owner agreed to install ramps to the main entrance, restrooms,
and other interior public areas and to modify the restrooms.
He agreed to install three accessible parking spaces and to reimburse
the complainant $66for costs incurred.

l A wheelchair user
complained that a New York theater was not accessible and had
no accessible restrooms. The theater agreed to create accessible
paths of travel from each parking lot to the entrance and to
install a ramp to the entrance of the building. The theater agreed
to create several wheelchair accessible seating locations in
the theater, to modify a restroom to make it accessible, and
to install handrails for stairs at side and back entrances to
the building.

l In Nebraska, a wheelchair
user complained that a courthouse was not accessible. The courthouse
representative agreed to modify the lift providing access to
the first floor so that it could be operated independently without
staff assistance. He agreed to relocate any proceedings scheduled
for the second floor upon request by persons with disabilities
and to post directional signage identifying the location of accessible
parking and the accessible entrance at the jail. He also agreed
to have a disability rights organization complete an accessibility
survey of the courthouse, to have sensitivity training provided
for courthouse employees, and to pay the complainant $500.

l A person who is
deaf complained that a Nebraska dentist's office refused to provide
effective communication during an office visit. The dentist agreed
to institute a policy ensuring compliance with the ADA and to
attend training on both the requirements of the ADA and disability
awareness. She agreed to join with a disability rights lawyer
in conducting four presentations for professional organizations
on the ADA and dentists, wrote a letter of apology to the complainant,
and agreed to pay the complainant $100.

l A group of deaf
individuals complained that an Illinois amusement park refused
to provide the services of sign language interpreters for effective
communication during an annual event sponsored by the park. The
manager agreed to provide qualified sign language interpreters
during the event, written scripts for the shows, and sign language
interpreters during the narrated train rides. He agreed to provide
four TTY phones in locations throughout the park and to provide
information at the gate about the availability of auxiliary aids
and services. He also agreed to hire a permanent liaison to address
the needs of customers who are deaf.

l In New Jersey, a
wheelchair user complained that a restaurant's accessible parking
did not comply with the ADA and that the entrance to the dining
room was not accessible. The manager agreed to modify the accessible
parking space, to have an additional ramp created to the entrance
to the restaurant, to relocate the service podium at the entrance
to the dining room to provide access for wheelchair users, and
to train the staff to maintain a clear path of travel between
the accessible seating and the accessible restrooms. The manager
also agreed to install a bell at the counter that rings in the
kitchen, so that staff is alerted that customers have entered
the restaurant.

III. Technical
Assistance

The ADA requires the Department of Justice to provide
technical assistance to entities and individuals with rights and
responsibilities under the law. The Department encourages voluntary
compliance by providing education and technical assistance to
businesses, governments, and members of the general public through
a variety of means. Our activities include providing direct technical
assistance and guidance to the public through our ADA Information
Line, ADA Home Page, and Fax on Demand, developing and disseminating
technical assistance materials to the public, undertaking outreach
initiatives, administering an ADA technical assistance grant program,
and coordinating ADA technical assistance government-wide.

ADA Home Page

An ADA home page is operated by the Department on the Internet's
World Wide Web (www.ada.gov). The home page
provides information about:

l the toll-free ADA Information
Line,

l the Department's
ADA enforcement activities,

l the ADA technical
assistance program,

l certification of
State and local building codes,

l proposed changes
in ADA regulations and requirements, and

l the ADA mediation
program.

The home page also provides direct access to:

l ADA regulations
and technical assistance materials (which may be viewed online
or downloaded for later use),

l Freedom of Information
Act (FOIA) ADA materials, and

l Links to the Department's
press releases, and Internet home pages of other Federal agencies
that contain ADA information.

** Two New Technical Assistance Documents for Cities
and Towns are now Available -- The Department has issued
two new illustrated documents that provide Title II guidance
for cities and towns. The ADA Guide for
Small Towns discusses ADA issues in smaller communities,
including program accessibility, effective communication, alterations
to town facilities, and new construction. The ADA
and City Governments: Common Problems addresses common misconceptions
of cities in efforts to achieve ADA compliance. Both documents
are available through the ADA Information line, the Fax on Demand
Service (document numbers 3307 and 3308), and the ADA Home Page.

ADA Information Line

The Department of Justice operates a toll-free ADA Information
Line to provide information and publications to the public about
the requirements of the ADA. Automated service, which allows callers
to listen to recorded information and to order publications, is
available 24 hours a day, seven days a week. ADA specialists are
available on Monday, Tuesday, Wednesday, and Friday from 10:00
a.m. until 6:00 p.m. and on Thursday from 1:00 p.m. until 6:00
p.m. (Eastern Time). Spanish language service is also available.

To obtain general ADA information, get answers to technical
questions, order free ADA materials, or ask about filing a complaint,
call:

800-514-0301 (voice)
800-514-0383 (TTY)

ADA Fax On Demand

The ADA Information Line Fax Delivery Service allows the public
to obtain free ADA information by fax 24 hours a day, seven days
a week. By calling the number above and following the directions,
callers can select from among 32 different ADA technical assistance
publications and receive the information, usually within minutes,
directly on their fax machines or computer fax/modems. A list
of available documents and their code numbers may also be ordered
through the ADA Information Line.

Publications and Documents

Copies of the Department's ADA regulations and publications,
including the Technical Assistance Manuals for titles II and III,
can be obtained by calling the ADA Information Line, visiting
the ADA Home Page, or writing to the address listed below. All
materials are available in standard print as well as large print,
Braille, audiotape, or computer disk for persons with disabilities.

Currently, the FOI/PA Branch maintains approximately 10,000
pages of ADA material. The records are available at a cost of
$0.10 per page (first 100 pages free). Please make your requests
as specific as possible in order to minimize your costs.

The FOI/PA Branch also provides access to ADA materials on
the World Wide Web at www.usdoj.gov/crt/foia/records.htm.
A link to search or visit this website is provided from the ADA
Home Page.

IV. Other Sources
of ADA Information

The Equal Employment Opportunity Commission offers technical
assistance to the public concerning the employment provisions
of title I of the ADA.

The Disability Rights Education and Defense Fund ADA
Hotline is funded by the Department of Justice to provide technical
assistance to the public on all titles of the ADA.

ADA technical assistance
800-466-4232 (voice & TTY)

www.dredf.org

The Disability and Business Technical Assistance Centers
are funded by the U.S. Department of Education through the National
Institute on Disability and Rehabilitation Research (NIDRR) in
ten regions of the country to provide resources and technical
assistance on the ADA.

ADA technical assistance
800-949-4232 (voice & TTY)

www.adata.org

Project ACTION is funded by the U.S. Department of Transportation
to provide ADA
information and publications on making transportation accessible.

The Job Accommodation Network (JAN) is a free telephone
consulting service funded by the President's Committee on Employment
of People with Disabilities. It provides information and advice
to employers and people with disabilities on reasonable accommodation
in the workplace.

Information on workplace
accommodation
800-526-7234 (voice & TTY)

http://janweb.icdi.wvu.edu/english

V. How to File
Complaints

Title I

Complaints about violations of title I (employment) by units
of State and local government or by private employers should be
filed with the Equal Employment Opportunity Commission. Call 800-669-4000
(voice) or 800-669-6820 (TTY) to reach the field office in your
area.

Titles II and III

Complaints about violations of title II by units of State and
local government or violations of title III by public accommodations
and commercial facilities should be filed with --