Service Excellence Workshops

These Workshops provide Education on Service Principles and interactive exercises to practice Customer Service Excellence. Education means going beyond simple service training. We will encourage your employees to think differently and to create practical action plans, by collaborating to choose the best course of action, and enable the foundation of your superior service culture.

These Workshops are based on the Service concepts from Ron Kaufman’s New York Times bestseller book, Uplifting Service.

The Foundation of Service Excellence™

If you are an organisation in search of workshops for your employees, this essential two-day workshop teaches fundamental service principles to elevate service levels and improve the customer experience at every point of contact. Participants will learn about common service language and apply proven techniques to quickly solve service problems and boost service performance.

Open Workshops

If you are an individual or a small team looking for workshops to improve your service performance or to learn Service Tool that can help you to deliver Superior Service, participate at one of our open workshops. Access our workshop calendar to see more details.