Thread: ClientCritic.com

We recommend that you come up with a user name that doesn't include your business name just in case you don't want people knowing that you are the one posting all these people; but it is totally at your discretion and has nothing to do with accountability.

You are totally accountable, just like any other blog, forum, or web entry you submit, to tell the truth.

We don't verify what you are saying is true. That is not what we do a Client Critic. We provide our members a platform to submit the truth for the benefit of other business owners, who are doing the same for you.

I am getting ready to join a conference call today to add a new feature to our site. This feature will enable members to go back to an entry, click "RESOLVED", and it will show on the listing that the customer somehow resolved the issue with the business owner.

Great forward thinking and we knew that this would only be fair. This is also a great way to leverage your customers to get them to pay you if they owe you money.

If you sign up as a member and submit a "word of mouth" report about a difficult or nonpaying customer, that customer you reported may be upset because you posted them. If they see your business name as a user name, then they could go around telling "untruths" about you.

So this is why we recommend you create any user name you would like. You can use your business name or not. Honestly, we don't care what your user name is.

And so we don't spin the wheel on this subject over and over without getting anywhere, we make it very clear - "The information you post on the site about your customer is your responsibility." We provide the platform.

Now keep the feedback coming, but we will not go back and forth on this. I think this is very clear what we are stating.