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Frequently Asked Questions

Why is my keypad beeping?

Usually when the keypad is beeping there is trouble with your burglar/fire alarm system. Due to the fact there are many different types of systems, please call our service department for assistance with troubleshooting and procedures to stop the beeping.

How do I bypass a faulted zone?

Most of the systems can be force armed when there is a faulted zone. You will have to bypass every time you arm your system until the fault has been corrected.

GE products-Arm your system as usual and when it protests hit the bypass key which is the pound ( # ) key.

The new code must begin with the same first digit as the previous code that you are wanting to change. So you will actually only be changing the last three digits of the code.

If your keypad has A B C D at the bottom:

Command 5

Four digit code you would like to change

New four digit code

New four digit code

If your keypad has A B C ENT at the bottom:

Command 5

Four digit code you would like to change + Ent

New four digit code + Ent

New four digit code + Ent

Radionics 2112/2212

If your keypad has LED lights across the top

Press the 5 key. The OK tone sounds

Enter the current four digit code

Enter the new four digit code

Enter the new four digit code again

The OK tone sounds again

How do I change the batteries in my sensors?

We have listed pictures of all the different sensors we install. Please click on a picture of the sensor you have to watch a short video on how to change your battery.

I am moving, how do I disconnect my monitoring service?

We require a written notice 30 days in advance of your cancellation date. You can mail, fax to 219-736-4711, or email this notice to service@alertalarminc.com

What is it that makes Alert Alarm stand out above other companies?

We are a locally owned and operated company located in Northwest Indiana for the past 40 years.

How competitive is the pricing for Alert Alarm?

We are extremely confident in our ability to provide our customers with the best fitted services
to meet their needs with pricing normally well below any similar system offered by a
competitor. We do this by eliminating commissions to our sales people so the customer is not
pressured into buying more than they need by any over aggressive sales person and by
maintaining our own professional monitoring facility right here in Merrillville, Indiana

As the old saying goes, ‘nothing is free in life’. So you are paying for it one way or another,
either in higher monthly fees or through the ‘add on services’ not included in the “free” system.
Alert Alarm does offer various payment options, including in some cases, zero down. Call for
specifics and to discuss advantages and disadvantages of the options.