Customer Service

Return Policy

At Belk, we value your time, and we are confident we offer our customers nothing but top quality products and services. However, once you make your purchase, if you are in anyway dissatisfied with your order once it is received, returning it is easy for either an exchange or a full refund of the purchase price.
There are two fast, convenient ways to make a return from belk.com:

1) Return to your nearest Belk store

To find the nearest Belk store to your location, please visit our Store Locator at the top of any page. Once you find the Belk store nearest you, simply bring in the item(s), along with your packing/order recap document, a printed copy of your confirmation email (showing your order details) and the original packaging materials to any Customer Service area in the store.
In order to receive credit, please fill out the âReturning A Purchase to belk.comâ section completely located on the reverse side of the packing/order recap document and print a copy of your order confirmation email. Then simply present both documents to any Customer Service Associate at the store when you make the return. Merchandise returned to a Belk store will follow the normal Belk returns policies relating to the tendering of a credit or refund. Returns made with a receipt will be credited back to the customer in the like manner of the original purchase tender. For example, if you made the purchase on your Belk Rewards Card, we will credit your Belk Rewards Card account. For returns made without a receipt, a Belk gift card will be presented in the amount of the return.
The Customer Service Associate will then present you with a return receipt.

2) Return to the Belk Fulfillment Center

To return merchandise and receive proper credit, please fill out the âReturning A Purchase to belk.comâ section located on the reverse side of the packing/order recap document and send this form with your item(s) to our Fulfillment Center (see address below). Please cut and attach the pre-addressed bar-coded return label (located at the bottom of the front side of your packing slip) to the outside carton. All merchandise needs to be returned in its original packing materials. Please note: Belk cannot accept any merchandise that is damaged in shipment due to improper packing, so please re-package all items properly.

Please return to:
BFC
11515-A Nations Ford Road
Pineville, NC 28134

We strongly recommend that you ship your item(s) via FedEx or the U.S. Postal Service's insured services so your shipment may be tracked, if necessary, to its final destination.
Belk will refund shipping and handling costs for returns only if 1) your return contains defective merchandise or merchandise that was damaged during the shipping process, or 2) due to shipping and/or handling error(s) on the behalf of belk.com.
Most credits are posted within three weeks of the time that your returned merchandise is received by belk.com.
If you have any questions regarding the status of your return you may contact one of our friendly Customer Service Representatives by email or phone. To send an email, visit our Customer Service page on belk.com. For phone inquiries, please dial: 1-866-235-5443. We will acknowledge any email requests within 1 business day. Your request may require research; therefore, we ask that you please allow 1-3 business days for us to process your inquiry completely.