Bidding

How do I place a bid?You must create an account on DellRefurbished.com. Dell Auction requires a credit card to place a bid. Upon winning, the card is then automatically charged for the item and the order is processed and shipped. Your order will ship to the default shipping address you have on file.

Why am I redirected to DellRefurbished.com when I login?DellRefurbished.com and DellAuction.com share the same login for shopping convenience.

How will I know if I have the winning bid?We will notify you via email if you have the winning bid. You may also check your bid status by clicking on My Account page.

What is a Maximum Bid Amount?Your maximum bid amount is the highest price you are willing to pay for an item. You should determine beforehand the most you are willing to pay for an item and then enter a single bid at that amount in the Bid field. An early bid supported by a high maximum bid amount can make you a winner.

The automatic bidding system will place bids on your behalf at the bid increment amount above the current high bid. The system will bid by the increment to ensure you remain the highest bidder or to meet the reserve price (if applicable), up to your maximum bid amount that was previously entered.

How can I view all bids I've submitted?Go to My Account and select View My Bid Status.

How do I cancel my bid?All bids are legally binding and cannot be canceled.

Products

Do the Products from DellAuction.com look "refurbished"?Our products are visually and diagnostically inspected to ensure the highest quality standards and reliability. Our refurbished products may have some observable cosmetic imperfections, but they will not affect the performance.

What is the difference between Cosmetic Grade A and B?

Grade A:Grade A products will have overall excellent to very good cosmetic condition. Some Grade A units will be cosmetically pristine, while others may have light scratches or other minor blemishes. Some Laptops may exhibit some shiny areas around the keyboard (space bar, touchpad and/or touchpad buttons), but the keyboard keys will be in excellent condition. Cosmetic blemishes will have no impact to the system’s overall functionality or performance.

Grade B:These units will have some cosmetic blemishes that include scratches and/or other surface imperfections. Some Laptops may exhibit shiny keys on the keyboard and/or shiny surfaces around the keyboard. All key characters will be legible. Grade B products are functionally equivalent to Grade A, and will include the same warranty and customer support as Grade A products.

Payment

In order to place a bid on this website, you must have a valid credit card on file with your account. DFS will automatically check you out upon winning any listings. You may update your credit card on file anytime by visiting my account page on DellRefurbished.com.

Shipping

What happens if I refuse delivery?If you refuse delivery the package will come back to DFS and a restocking fee of 15% will be assessed upon return.

About Dell Auction Store

Is Dell Financial Services LLC and DellAuction.com affiliated with Dell, Inc.?Dell Financial Services LLC (DFS) is a wholly owned subsidiary of Dell, Inc., the world’s leading online computer systems company. As computers come off corporate leases they are refurbished to Dell’s high standards and sold on this website directly to consumers. DFS is the largest source of refurbished, previously leased Dell computers and accessories.

Customer Support

For any issues or questions not covered here you can contact the customer service department on the Contact page.

The Dell Video Support Center includes hundreds of how-to videos to help you learn more about Dell products. Please take the time to review the videos to get a better understanding of Dell systems and their capabilities.

Shipping Rates:

Shipping and Handling Estimates

Continental US

Alaska and Hawaii

Laptops

$17.99

$49.99

Tablets

$9.99

$21.99

Desktops

$21.99

$79.99

Monitors

$17.99

$49.99

Projectors

$17.99

$49.99

Printers

$21.99

$79.99

Docking Station

$9.99

$19.99

Server, Storage, Networking

$24.99

$59.99

Continental US delivery times are ground shipping 5-7 days

Alaska and Hawaii estimated shipping is 2-4 days

Time estimates are based on business days only (Monday - Friday) excluding state and federal holidays

Sales Tax

Applicable sales tax is additional and based on the ship-to-address. We do not accept tax exempt certificates on our website. Slightly higher rates apply to orders shipping to Alaska and Hawaii.

Order Confirmation/Delivery Time

At Dell Financial Services (DFS), we know you want to receive your order as soon as possible, and we make every effort to speed things along. The date you receive your order will depend on order approval and the ship method you have chosen. However, heavy volume, inclement weather or factory delays may affect your delivery date.

Estimated Delivery Times: Time it takes to get to the ship destination once the package Is placed with the carrier and based on ship method selected.

Pending Order Approval: Time it takes for the order to clear the order and payment verification process.

Order Shipping Information

DFS is unable to make any address changes , cancels or updates after your order is placed.

All orders must be signed for; no order holds or redirects allowed by either DFS or the carrier. Customer signature required on all deliveries!

All orders are subject to Terms and Conditions.

DFS only ships to addresses in the 50 United States and District of Columbia. DFS does NOT ship to PO Boxes, APO/FPO, Hotels or Internationally. This unit is for use in the United States only.

Enterprise products on this site are classified as Class A equipment by the Federal Communication Commission ( FCC) and must ship to a business/commercial address. Residential use is prohibited.

Important Restocking Fee Information

Unless the product is defective (as reasonably determined by DFS) or the return is a direct result of a DFS error, DFS will charge a restocking fee up to 15% of the purchase price paid.

Payment Options

DFS accepts Visa, MasterCard, Discover and American Express.

DFS Return Policy

You may return the products purchased from DFS within thirty (30) days from the date of the DFS invoice and obtain a credit of the purchase price (excluding shipping and handling charges and a 15% restocking fee) to the credit card account used to purchase the products. To return products, you must call DFS at 1-800-891-8595 to receive a Return Material Authorization and to receive instructions on returning the system back For complete details on our return policy please see the Terms & Conditions of Sale.

Restocking Fees

Unless the product is defective (as reasonably determined by DFS, at DFS’ sole discretion) or the return is a direct result of a DFS error, DFS will charge a restocking fee of 15% of the purchase price paid

What is Auto Bid Extend?

The Auto Bid Extend feature ensures that bidders will always have a chance to challenge bids placed in the final seconds of an auction. When indicated on a listing page, if a bid is placed during the last 5 minutes of an auction, the auction will automatically extend for an additional 5 minutes from the time of the latest bid. The auction will close once all bidding activity has stopped for a period of 5 minutes.

NOTE: Current Bid Amount and Countdown Timer are not "live." Click Refresh to update them or to see if the auction has been automatically extended by a last minute bid.

What is a Maximum Bid/Proxy Bidding?

This system offers a convenient bidding system so you don't have to continuously log in to re-bid. When you place your maximum bid, you enter the highest price you are willing to pay for an item. Your maximum bid is kept confidential until it is exceeded by another bidder. The proxy bidding system will place bids on your behalf at the bid increment amount above the current high bid, up to your maximum bid amount. The system will bid by the increment to ensure you remain the highest bidder or to meet the reserve price (if applicable), up to the maximum bid amount you entered. If, and only if, duplicate maximum bids are entered, the customer who entered the maximum bid first will get priority and will be the winning bidder. If another bidder places a higher maximum bid, you will be notified by email so you can place another bid if you wish to.

How are bids displayed within the Bid History list?

The Bid History list only displays the current winning bid amount and losing bids manually entered by bidders. Bid History does not display losing bids placed automatically by the system (Maximum Bid/Proxy Bidding).

Can I increase my maximum bid amount after I have placed a bid?

Yes. If your maximum bid amount has been outbid, or you want to increase the dollar amount of your existing winning bid, you can place another bid at a higher amount. To increase your current bid amount, simply return to the listing and submit a new, higher maximum bid amount (this amount is the most you're willing to pay for the item). You won't be bidding against yourself when you want to increase your maximum bid amount, even if you're the current high bidder. You only have one maximum bid amount per item, so you are simply increasing it.

It appears as if someone is intentionally overbidding himself. Why is this happening?

In some cases, it might appear that a single bidder is bidding against himself. For example, you might see Bidder A bidding $10, $12, $14, $16, and so on, with no one else bidding. Nothing fraudulent is going on! Most likely, Bidder A is causing this effect by bidding against Bidder B's maximum bid. Bidder A is trying to find the point where his/her bid will outbid Bidder B’s maximum bid by manually entering small bids one by one. When the maximum bid price of Bidder B is exceeded, Bidder A will have a winning bid.

I appear to have been overbid by an amount smaller than the bid increment. How has this occurred?

When a bidder places a maximum bid, he or she may enter an amount that is not evenly divisible by the bid increment. For example, if the bid increment is $5, a valid maximum bid is $21 even though it falls between bid increments 4 and 5.

Email a Friend

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NOTE: Current Bid Amount and Countdown Timer are not "live." Click Refresh to update them or to see if the auction has been automatically extended by a last minute bid.