Terms and Conditions

Shipping

Our goal is to offer you the best shipping options, no matter where you live. Every day, we deliver to hundreds of customers across the world, ensuring that we provide the very highest levels of responsiveness to you at all times.

The time frame for order delivery is divided into two parts:

Processing time: Order verification, tailoring, quality check and packaging. All orders are sent to the manufacturer for dispatch within 24 hours after the order is placed. The manufacturer and post process the orders, which takes an additional 2–4 days.

Shipping time: This refers to the time it takes for items to be shipped from our warehouse to the destination. US and Canada orders are shipped by ePacket, which is a US Postal Service product. After processing and leaving the warehouse, items usually take between 7 and 15 days to arrive at their destination but can take longer from time to time. * FREE GIVEAWAY items will take 20 to 41 days to arrive.

* Important: We cannot guarantee that you will or will not be charged any custom taxes or duties. Any custom or import duties are charged once the parcel reaches it's destination country. These charges must be paid by the recipient of the parcel. This applies only to international orders.

Return & Refund Policy

We take great pride in our reputation for quality and our website contains detailed size charts for every single item for your reference.

We are 100% sure that you will love your WOO LOO FASHION purchases. But in the unlikely event you have any issues with your order please email us via info@wooloo.us within 48hrs of receiving your items for eligibility & conditions.

We will provide you with an exchange or store credit for full priced items only where: items are in saleable condition, in their original packaging with all tags still intact;items have not been worn, damaged or washed; we are notified within 48 hours upon receipt; items are sent back to us within 7 days from the date of receipt, and are received by us within 14 days from the date of receipt. Note we only offer exchange or store credit.

As you can understand for sanitary reason’s we are unable to return/refundpersonal products such as Lingerie, Hosiery, Bodysuits & Swimwear.

If you have received an incorrect or faulty itemin your order we sincerely apologize, we have strict quality assurance techniques to ensure this does not happen.

If this is the case simply send images of the incorrect/faulty items toinfo@wooloo.usand we will resolve the matter for you urgently.

If you would like to cancel your order you may do so within 24 hrs of placing your order,because we are dedicated to getting your orders to you promptly we are unable to cancel the order outside of this time-frame as it may already be on its way to you.

Please Note: We do not ship to PO Boxes

Shipping costs are non-refundable or eligible for store credit*International shipments may be subject to import taxes, duties and customs fees, which are levied once your package reaches the country of destination and are the responsibility of the recipient.

Keep in mind any discounted items are ineligible for return or exchange.

If you have any questions or queries please contact our dedicated customer service team viainfo@wooloo.us with your inquiry and they will assist you further.

IMPORTANT:

No refund for lost packages.No refund for items not delivered due to an incorrect address.