Knowledge Management using Enterprise Content Management System Knowledge Management is increasingly becoming an important area for every enterprise. Today the knowledge is in the form of content generated and used within an organization. Organizations face challenges in collating, tagging, identifying, storing, retrieval, reuse, archival and disposal of this content. Enterprise Content Management (ECM) aims at managing all of the unstructured information or content in an enterprise. ECM manages content or information that exist in an enterprise in different digital formats viz., text documents, spreadsheets, still images, audio and video ﬁles, and many other ﬁle types and formats.

About the Author
Anand Rao Anand is the Global KM Practice Head in TCS. He has worked in IT industry for last 25+ years on various technologies and has 18+ years of experience in ECM technologies.

IntroductionEnterprises generate content as part of their day-to-day operations. This content is about their processes, customer interactions (proposals, costing, project plans, proﬁles and learning), interactions with the Government, etc. Today, this content mostly exists in the digital form namely text, images, graphics, audio, video, spreadsheets etc. The content is also generated throughout the enterprise and exists on personal computers, laptops, department servers, papers, and tapes. Organizations face challenges in collating, tagging, identifying, storing, retrieval, reuse, archival and disposal of this content. Content generated by the organization, once effectively tagged and stored for efﬁcient retrieval, forms the knowledge bank of the organization. This is not an easy task though.As more and more content gets generated storage even in the digital form becomes a challenging affair. Enterprise Content Management (ECM) aims at managing all of the unstructured information or content in an enterprise. ECM manages content or information that exist in an enterprise in different digital formats viz., text documents, spreadsheets, still images, audio and video ﬁles, and many other ﬁle types and formats. ECM also helps to create content with common desktop applications like Microsoft Word and easy-to-use content authoring templates. It can also capture and incorporate existing content from a variety of sources. ECM also manages content from other enterprise applications such as Enterprise Resource Planning (ERP), Customer Relationship Management (CRM), and enterprise portals. The main aspect of creating knowledge out of content that exists in an enterprise is adding intelligence by creating categorization schema, metadata, and tags that make search and retrieval of data faster and more efﬁcient. The second aspect is generating and managing relationship between pieces of content, allowing one piece of content to have multiple identities depending on how it is used in various contexts and renditions. This is the ’object model’ of content. Content that is intelligently tagged and the content that has been developed, object model supports efﬁcient repurposing of information. Providing ease in access and well managed content to all stakeholders of the enterprise, is effective management of knowledge. ECM also controls the publishing of content through multiple channels. For example, a single piece of content may be published simultaneously on a web site, retrieved from desktops, broadcast as a fax, printed as a text document, and sent to a...

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Introduction:
Tata Consultancy Service (TCS) is India’s one of the leading Multinational Consultancy company. It is basically dealing in Business Process Outsourcing and IT. TCS is subsidiary of India’s oldest group of company called Tata Group. In 1968 TCS Started as a division of Tata Sons Ltd. In 2004 TCS was listed in Bombay Stock Exchange and thus gone public. It was first IT company to achieve $4 Billion and more revenue. It was ranked as one of the 10 most profitable company in Information Technology. TCS has around 142 offices in 42 countries around the globe. 90 Percent of its Employees are Indian.[1]
Challenges/Problems:
The key challenge was to sustain and maintain growth rate of company as its half of revenue was from North America and the value of Dollar was depreciated in 2007.Second the attrition rate was high as is common in IT industry. The third challenge was that TCS has many merger and acquisition. And so it involved the accumulation of large portion of Knowledge asset and small portion of physical asset. These three reasons created the need of KnowledgeManagement (KM).
KM Strategy:
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Strengths of the Practice are:
▪ Availability of Experienced Staff
▪ Compliance Code of Conducts
▪ Traditional organisation
▪ Modernisation process
▪ Availability of the Practice Infrastructure
▪ Good Customer Care
AVAILABILITY OF EXPERIENCED STAFF
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The kind of practice they have in FMP is an old fashioned one, in which their motto was ‘Our Heart is the People’. Based on their long time existence, people in the area trusted them and the face-to-face doctor-patient care from where they gained their reputation.
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Code of conduct are still been followed in FMP, this can be related to the two Practice Partners, the first cousins of Dr.Bo.Cooper, they still obey her and follow the formalities.
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...the leading open source alternative for enterprise content management. The open source model allows Alfresco to use best-of-breed open source technologies and contributions from the open source community to get higher quality software produced more quickly at much lower cost.” (Resource lists, 2012)
Bluenog
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Bitrix Intranet
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Lecturer:
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CONTENTS
Introduction ………………………………………………………………………..3Knowledge Chain in Rosatom Corporation: strengths and weaknesses…………...4
Conclusion …………………………………………………………………………6
References …………………………………………………………………………7
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Background
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...IS STRASSMANN’S ‘KNOWLEDGEMANAGEMENT’ AN IMPORTANT METRIC
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Abstract
In today’s dynamic business environment, Knowledgemanagement systems facilitate organizational learning and knowledge creation. They are designed to provide rapid feedback to knowledge workers and significantly improve business performance. This paper examines the concept of knowledgemanagement metric from the view point of Paul Strassmann.
Keywords: Knowledge, Performance Management Metric, KnowledgeManagement.
Introduction
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