Please note:
Your selected courier may change at the time of despatch depending on the available courier for the day.

Cut-off time for any 24 hour delivery service is 14.00.

Next Day services
applies only to Monday to Saturday service, but excludes National and Bank Holidays.
For a Saturday service you must chose a Saturday service and not a standard 24 hour service.

Important Notice:
Royal Mail Compensation for loss or damage of untracked items

Please note as of the 24/02/2012 Royal Mail will no longer pay compensation for the
loss or damage of items for contract customers that do not include a tracking element.

This includes both domestic and international services, and is in line with their industry standards.

Compensation is still available for loss or damage of tracked services
(only Special Delivery, Royal Mail Tracked, International Signed For and Airsure and not domestic
Recorded Royal Mail First Class or Royal Mail First Class.)

We strongly recommend that our members use Royal Mail tracked delivery for their high value orders.

All couriers general policy

All couriers including
Parcel Force, City Link, Royal Mail 1st Class,
Royal Mail 1st Class Recorded Delivery, Royal Mail International Tracked and Royal Mail International Signed
do not cover breakages for glass, ceramics, porcelain and any other deemed fragile items for damage.
All these are sent at your own risk. We endeavour to give all these its where necessary extra packaging before despatch.

Please note
we are not able to claim for any type of item storage/plastic/blow moulded cases,
display boxes and containers that may get damaged in transit. The cases are provided to protect the goods when in transit.
If we have any spares we will be happy to help, please enquire if you have such an enquiry.

No claim for damage can be accepted for the items above as they will be rejected because of the contents.