Enterprise Rent-A-Car Company corporate phone number:

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My rental experience was terrible i rented from enterprise horn lake location customer service was terrible i was hung up on when i called to complain about the brakes on both cars i rented wasn't reimbursed for my inconvience and was lied to about a replacement car.I have never had such a bad experience. Never rent from here unless you want to die while driving an unmaintaince car that could have killed my family and i twice.

Aug. 15, 2011

-by Cornelius Williams

I recently called the DFW Airport location, Ask the guy about a rental for some elderly folks because there was NO rental avalable inFt. worth, the guy was Nice( BUT A LIAR)He told me A credit/Debit card was fine, I traveled 50 miles to go get them where their car broke down , went to that location on my lunch break to find, YOU need a major credit card, to rent, they got a car at another agency for $385.00 more money, they are on a fixed income, I guess it ok for your company to put the screws to hard working retired senior whom contributed to this country so that you could latter profit off them.. Dave 682-518-4477 Someone needs to call me in 72hrs , I will take this public, internet and news worthy station nationwide, Thank You so very much for your attention in this matter

Aug. 15, 2011

-by Dave Adkins

Back on May 11, 2011, I had a rental (Dodge Dakota) that was eating me up in gas. So, I returned the car to the Enterprise location on Hulen Street in Ft Worth, TX. They had told me that I would be picking up a Jeep, but there were some issues with my insurance company, so while I waited for those issues to be resolved, another customer had come in and rented the Jeep. I was then put in a Dodge Durango. I had left the the store that morning and already clocked in at my job by 9:30 a.m. A few weeks later, I received a letter from Enterprise stating they had gotten a red-light violation in the mail and records indicated that I was the driver. However, the car that had been photographed by the red light cameras was the Jeep. And, the violation occurred at 10:14 a.m. Not only was I already at work at that time, but I was in a Dodge Durange–NOT a gray Jeep. When I received the letter from Enterprise, I immediately contacted the number on the letter but was told that Enterprise Corporate offices state the claim is valid. So, I went to the Enterprise location to discuss the issue with the people there. They finally realized their mistake and told me that it would be taken care of. They said that when I received my actual violation from the City of Fort Worth, to bring it to them and they would handle it from there. I did as I was asked and took my violation back as soon as I received it. I was apologized to and told it would be taken care of. On August 10, 2011, I received another violation in the mail. I again took this one back to Enterprise on Hulen St on August 11th and was told that they would contact their accountants and would get back to me the same day. It is now August 12th. I have not been contacted by Enterprise, so I had to contact them. Again, I was told that I would be called soon and this would be handled. My fear is that this will turn into a warrant before it ever gets "handled." I am disgusted with the treatment and lack of care I have received in this instance.

Aug. 12, 2011

-by A. Martinez

I recommended not to choose ENTERPRISE to all my friends ang family.. or who ever read this..I rented a car a month ago, and they asked me to deposit $50.00 for the gas..the car had half tank of gas, and need to return with the half tank of gas too..I returned the car with the half tank of gas,,I check my bank after a week if they give me back my $ 50.00, well, they said call back in a week..almost a month now I am still waiting for my 50.00 dollars..They told me insurance company who provided my rentalcar didnt pay them yet..ha ha ha..I told them that's their problem not mine, it was very cleared the $50.00 was for the gas deposit not for what ever about the insurance company..and the first person I talked too his name is (JAY) in Kearny,Springfield,Mo was rude..he hang up the phone while we were in middle of conversation, and he was not nice..they dont know how to handle thier customer...I called back again, somebody pick up the phone and their excuses was they have a problem of their phone..that was their excuses and I DONT BELIEVE themm they need to improve their customer service and other stuff...or the whole thing..I posted it in Facebook so that all my friends will be aware of this rental car company...I called their corporate office, well, you will not surprise, they are all the same..he ddint even ask me ..How can I help you..he transfered me to autometed machine..goshhhhhhhhhh..hope they will lost a lot of customer.. well, THEY WILL....if they will not fix all this problem...

Aug. 11, 2011

-by Jennifer

I have been to your San Marcos, Texas office plenty of times, and I would like to say Brian does not have the cars cleaned out when he rents them to you. One time I got a car so dirty that I had to wait while they cleaned it after I made them look at it, I didn't even want to sit in it. This time the outside was dirty and water spots all over, when I ask if the office took any pride on the cars, he said that it was hot and the water spots were from the heat. My car does not look like that after I wash it, hot or not hot. You used to be the best, now your just like the rest.

Aug. 11, 2011

-by Linda SMITH

To Whom It May Concern:
I would like to commend the manager, John, at the Enterprise on 103 and Indianapolis Blvd, Chicago, IL. I called another Enterprise by mistake that opened at 7:30a, the office I rented from opened at 8am, however when I arrived, John was there early for a meeting. I had patients scheduled at 8:30A and I had to pick up my car from the auto shop. John graciously checked me in and took me to the shop knowing he may be late for his meeting. This was beyond the call of duty, but it really displayed giving "extreme customer service". I want to let you know that I will give John my business from now on and recommend his site. Thanks John!
Mrs. Sharon Anderson
Chicago , IL

Aug. 11, 2011

-by Sharon Anderson

I called the Annapolis, MD Enterprise Car Rental at 1900 West Street and reserved a rental car for 8-8-2011. I was supposed to be picked up from work at 4:30pm by a rep from Enterprise. At 4:45pm, I began calling and inquiring about why I had not been picked up. To make a long story short, the employees could care less that I had not been picked up on time and insisted that someone was on the way. I work approx. 5 minutes from the Enterprise location and was never picked up. At one point, I was told that the car was outside my address...but no one was there. I was not offered an apolgy but made to feel that it was my fault. I am still upset over this incident.

Aug. 9, 2011

-by Mary Ann Howard

As of today within three months, I did two drop-off at night. For both of them, a claim was filed for both nightly drop-off. The first drop-off, I rented a charger which a dent was indicated then a claim was filed for a dent above the exisiting damage. Second claim, a four inch dent on the front bumper, the nightly drop off isn't a good idea. I have been renting from Enterprise for years, out of those years, I did two nightly drop-off which I regret dearly. They have lost me as a customer.

Aug. 9, 2011

-by Pamela Moise

I was recently in Lexington Kentucy to help my sister after surgury and had a horrible expierence at the airport location. A few days after my sister's surgery and finishing chemotherapy she tried to rent a car. She had a economy class reserved and was told that it was not available and she would have to pay more for a larger car. My sister thought since she had a reservation, that the manager would work with her. To make a long story short, a Ms. Ashley N. Hutchinson manager of Lexington Bluegrass Airport Enterprise Rental Car, did not work with her and was very rude. My sister tried to use a debit card (even though she has credit cards) and Ms. Hutchinson apparently assumed my sister didn’t have any and asked for some copies of utility bills. My sister was very uncomfortable and actually thinks she was stereotyped because it was so weird from the beginning. Ms. Hutchinson even called security on her after my sick sister muttered one swear word.
Of course when security arrived and saw my bald headed sister, they immediately backed off, realizing she was a cancer patient. This manager was arrogant and rude and as such our business will no longer rent from Enterprise.

Aug. 8, 2011

-by Nancy Morningstar

Sioux Falls SD now has a new $75 max "excessive filth" billing policy for returned cars. Its clerk will define "excessive filth."

Aug. 7, 2011

-by ted

We rented a car to drive to Michigan from Pennsylvania and when we returned the car, the rude and conniving employee told us that the car had roof damages, and was claiming 2000$ from us. The damages were not even visible to us, and the whole process was nothing short of mental harassment and a fraud. They were trying to make us scapegoat to other damages in the car.
This is very had and disturbing. I dont know what step to take next, but clearly this is a big fraud.

Aug. 7, 2011

-by Local offices engage in fraud

So first I got in a 'nothing you can do' wreck and tottaled my truck got sewed and got hurt really bad. Finally got home and spoke to my car insurance adjuster. Me and my husband have to share one vehicle and my husband had work at 5 am the next morning. So we begged our insurance adjuster to jump on getting us a rental and was so nice (farm bureau) and found us a car in longview enterprise which was an hour away because we were desperate. So we got there and got out car had it for 15 days and then started blowing up my husbands phone and mine as well at 8 in the morning saying they need to know if our truck has been tottaled out yet and we haven't even talked to our insspokes to our insurance adjuster about it yet. And we said we would call we spike our insurance adjuster. Anyway they are winsome at the longview, tzar location and seriously need to communicate with there staff. Sincerly

Aug. 5, 2011

-by Don't ever ever EVER rent from ENTERPRISE

Contract 568765 Tinney 618 J. CLYDE MORRIS BLVD Newport News VA
A Manager (Dave 757-872-6410 I believe was his name) called me and
explained everything. He was exceptional and very professional.
As he promised, the credit posted this morning. I apologize and now have
a greater respect for Enterprise.

Aug. 3, 2011

-by Joseph Tinney

NICK HANNA at your Wichita, KS airport location is a scam artist and has terrible customer support skills. He signed me up for insurance after I told him I purchased it online when i reserved the car through expedia. he would only take 20% off--so the scam artist basically charged me twice for the same insurance---WHAT A RIP OFF!!! DO NOT DO business with this greedy company!!!!!!!!!!!!!!!!!!!!
signed_VERY UNHAPPY NEVER AGAIN CUSTOMER!!!!

I HAD A RESERVATION IN JUNE OF 2011 FOR A EXPEDITION OR A CHEVROLET TAHOE A WEEK OUT. MAKE RESERVATION WAS MADE BY PROGRESSIVE INS. CO. AND THE PERSON MAKING THE RESERVATION GUARANTEE ONE OF THESE TWO VEHICLES WHILE MY VEHICLE WAS GETTING REPAIRED FROM A CAR ACCIDENT. WELL THAT MONDAY WHEN I CAME BY TO PICKUP ONE OF THESE VEHICLES NEITHER ONE WAS THERE. ME AN THE MANAGER GOT INTO A FIGHT SINCE MY RESERVATION WAS GUARANTEE. PROGRESSIVE CLAIMS WAS NOTIFY AND TURN IN A COMPLAINT AGAINST ENTERPRIZE. I FINALLY HAD TO GET A CAR RENTAL OVER 60 MILES FROM WHERE I LIVED. THE RENTAL COMPANY WAS HERTZ AND HAD PLENTY OF CHEVROLET TAHOES AND GOT ME ONE WITH NO PROBLEM.THE MANAGEMENT IN ROME, GEORGIA NEEDS TO BE FIRED AND REPLACED IMMEDIATELY! JUST VERY POOR MANAGEMENT AT THAT STORE. THIS HAS HAPPEN TO ME BEFORE AT THIS STORE AND NO ONE AT ENTERPRIZE WOULD DO ANGTHING ABOUT THIS TREATMENT. I WILL BE CALLING CORP. OFFICES FOR HELP AND MAYBE I GET SOME HELP IN TRYING TO GET ROME, GA. STORE STRAIGHTEN OUT.

Had the worse exsperiance of life had my honeymoon ruined because of the run around and lies of the San Diego Branch and the Mexican Insurance that I was over charged for . The car broke down in mexico and it took 10 hrs. 16 phone calls I had to cross an International border catch a ride to san diego to get another car. all this happened on my wedding day my honey moon began in a tow truck and I missed multiple resivations along with the reseption and A non refundable condo fee on the sea of cortez.

Jul. 28, 2011

-by Ayyub Abdul-Rahim

We spent nearly an hour just trying to call agency to report the accident, after an automatic voice message, someone answered and hang up. We were waiting for the tow truck and another car to take us to the closest agency which was located only 10 minutes away where we were. After almost three hours waiting for your assistance the policeman who was with us all the time, got tired of waiting, she stopped the traffic and guided us to the nearest branch - 2723 N. Orange Blossom Trail, Kissimmee, FL.
Now comes the hard part ... after spending all morning in the hot sun of Florida, with my mother 72 years (high pressure issue) and four children excited to go Disney, we were very poorly served by your employee Alicia Wdchanski. She spoke clearly her madness because she was getting late for lunch.
When I said I needed another car, she laughed at me and said it neither I nor anyone in my family would be able to leave with another car of “her” agency.
I called my primary insurance agent (Progressive) to say that they would cover the costs of the accident, but Alicia Wdchanski did not accept and said it was not her problem.
I called my credit insurance card, and asked for your credit card agent (Angela) to talk to Alicia Wdchanski that would also cover the costs; Alicia Wdchanski did not care the confirmation of Angela.
I authorized to charge my credit card and she refused and made me sign termination of the contract, which there was still 5 more days and had been prepaid.
Sarcasm, irony and lack of regard for our emotional state after the accident, it was everything we got. No one deserves, even the worst case.
Anyway, after one hour trying to contact the agency, three hours in the middle of the street waiting for the Enterprise assistant that never arrived, and within two hours inside the agency, I was forced to closed the contract, ending up with my family (total nine people), many bags and starving, not knowing what to do without another rental car , as a tourists in an unfamiliar city.
Only Jesus in the cause!

Jul. 27, 2011

-by TAIS sILVA

To whom it may concern,
I rented a Chrysler 300 for the week starting on 7/22/11 and have been using it to travel back and forth from the DFW area to the San Antonio area while I'm moving. On the third day or I should say night I was pulled over for expired tags outside of Austin. This is the second time this has happen and both times I have been pulled over by a state trooper and given a hard time because of this. I called the office I rented the car from and Justin the manager was extremely rude and kept addressing me as "MAN" not Sir or Mr Lera. I'm now 300 miles from home with a car with bad tags and Florida plates witch has me now sitting in an enterprise in San Antonio costing me time and money. Ok it's been 2 hours later and several phone calls everything was taken care of my rental was comped and my weeks rental started over. So all in all I must say that the Arlington district mgr Kyle Buffalow and the two managers Russ Neal and Jonathan McCoy of San Antonio made my experience better and I will still be a returning customer. So my rating of one star goes up to a 4 just because of those 3 gentlemen. Just FYI if your in the Arlington area stay away from the location on Cooper and California street Mgrs name is Justin and is very rude not sayn to stay away from enterprise, just that location. Thanks guys you made me feel like a valued customer.

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