14.
Service Assessment
RDS
• Track the number, nature and type of service
interactions
• Identify any gaps in our understanding of needs
and services and work to fill them
• Work with DUCTF to identify, collect and analyze
assessment data
• Use evidence of need to grow the services

15.
Sharing Assessment Results
Success Stories
● What was done
● Who was involved
● What impact did it
have
Image: Fairfax library “Storytelling”
https://www.flickr.com/photos/fcpl/2275170
913/sizes/l