IBM THINK Recap: What Users Had to Say About IBM BPM

This past March, we at IT Central Station sent our events team to IBM Think 2018 with one goal: to find out what real users had to say about their experiences with IBM’s wide range of enterprise technology solutions, including IBM BPM.

As a vendor-neutral product review platform for enterprise technology buyers, we are constantly on the hunt for user feedback that can help our ever-growing community of tech professionals make future buying decisions for their companies. When the IT Central Station events team goes to conferences like IBM Think, we have the unique opportunity to reach a large group of people in one place who are all too happy to share their opinions.

As we collected these reviews, we discovered that many of the IBM BPM users providing reviews highlighted similar features that contributed to their positive experiences with this leading business process management tool. In this post, we highlight three of the most prevalent themes that came up during IBM Think among IBM BPM users, which we hope will help others looking for honest, unbiased tech reviews in their market research.

Built-In Functionality

When providing their reviews of IBM BPM, many users noted how it gives them access to many helpful functionalities out of the box:

“We chose IBM BPM because of the management that comes with the product: The performance stuff out-of-the-box around how efficient is the process and how efficient are the people involved (or how inefficient). The ability to view these metrics out-of-the-box without having to do a lot of work on top of that. Everything is coupled together and comes as one solution.” – Tech Lead at a financial services firm with over 1,000 employees.

“It has improved my organization quite a bit. It brought awareness to what our business processes are, even to the business side, who did not necessarily know what they are. There are a lot of things that you get out-of-the-box: Timers and so on, which took a lot of effort and code before.” – IT Consulting Architect at a financial services firm with over 1,000 employees.

Facilitates More Efficient Business Processes

Another valuable feature that came up frequently during IBM Think was the fact that is has made their business processes more efficient, whether by reducing time to market or automating what could have been time-consuming manual tasks:

“So we use it primarily for managing the workflow of the loan application or of account opening for a new customer who walks into one of the branches. So far, the tool is fantastic…[It] has significantly reduced the turnaround time for the loan application. Previously, if it used to take anywhere between 10 to 12 days on average, now it takes between two to three days on average. – Abrar M., Chief Innovation Officer at a financial institution with over 10,000 employees.

“It has brought huge benefits to our organization. In the past, we had some automated processes which were hard to implement along with all the business processes that went with it. We have been able to marry these two things, automating and taking actions on data issues quickly.” – Application Manager at a financial services firm with over 10,000 employees.

Easy Onboarding

IBM BPM’s overall ease of use was another popular theme that came up during IBM Think, and how quickly companies can onboard it with different teams and customers:

“It’s really helped our customers learn the process. Before you go into BPM you have to document the process. Working with the different groups that are involved with the process, there was good collaboration so they understand what the process is and how it can be most efficient, prior to adding the tool on top of it.” – Dwayne F., IT Systems Engineer Consultant at an insurance company with over 1,000 employees.

“From an architecture perspective, the thing that we like about it is the ease by which our development teams could pick the tool up. That was cool. The Process Designer is good. We like how we can drag and drop and link the processes up, that works out great for us. We also like the monitoring, support, and stability of the platform.” – Lead Architect at a tech services company with over 1,000 employees.

Room for Improvement

Of course, some users at IBM THINK also decided to give IBM BPM a bit of tough love and made suggestions about areas where they can improve:

“I would like to see more inclusion of RPA technologies. If we have more manual processes, we can use robotic process automation and integrate that in with the solution.” – Dwayne F., IT Systems Engineer Consultant at an insurance company with over 1,000 employees.

“More customization. We like to customize the screens to show more things related to our company. Customization is very important for us; the complexity to build a solution.” – Giam V., Business Transformation Manager at Financiers Efectiva.

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