Some customers who have purchased Copy2Contact through BlackBerry App World have been experiencing problems getting their license codes or installing the app on a new device. We’ve spent hundreds of hours walking customers through App World to try to resolve the issue and digging through our records to uncover any missed details, all to no avail.

Until now, App World support has been silent on the issue, referring customers back to us for a problem we can’t resolve… we don’t have access to App World’s back-end!

But we recently got a response from App World support that we’d like to share here. We’ll continue to try to work with RIM to get a resolution to this.

Hello Nicholas,

I apologize for the problems you have been having with your application. We are aware of the Licensing problems currently in App World, and our development team is working on a fix which we hope will be available shortly.

At this time the only workaround is to have users try to re-log into My World. This will not resolve the problem in all cases but it may provide some assistance to some users:
-open App World and navigate to My World
-click on the menu key and select “Log In”
-enter PayPal credentials used to purchase the application

Hello Nicholas,
I apologize for the problems you have been having with your application. We are aware of the Licensing problems currently in App World, and our development team is working on a fix which we hope will be available shortly.
At this time the only workaround is to have users try to re-log into My World. This will not resolve the problem in all cases but it may provide some assistance to some users:
-open App World and navigate to My World
-click on the menu key and select "Log In"
-enter PayPal credentials used to purchase the application
Sincerely,
Ryan
BlackBerry Customer Support
Research In Motion Limited
Tel:
NA Toll Free: 1-877-255-2377
UK Toll Free: 0808 100 7466
Europe: +44 1753 558400
Worldwide: +1-519-888-6181
Email: help@blackberry.com
Web: www.blackberry.com