Tuners 5 and 6 Not Authorized

I decided since my 6 tuner Roamio was only using 4 tuners and the 4 was not reliable, I would replace the cable card. I have replaced the cable card. I was excited when the cable card started to update. No luck, it did not update to 1.5.3. All 6 tuners appear to be working ok. I figure I'll just keep all 6 tuners on even if some of them fail at times. Why limit to 4 tuners if they are not reliable. I might have better odds with 6 maybes than 4 maybes. At least when Xfinity On Demand started I could watch the missed shows, but Xfinity On Demand has not worked for the last few days. There is a separate thread on that. Maybe this cable card will work perfect.

I decided since my 6 tuner Roamio was only using 4 tuners and the 4 was not reliable, I would replace the cable card. I have replaced the cable card. I was excited when the cable card started to update. No luck, it did not update to 1.5.3. All 6 tuners appear to be working ok. I figure I'll just keep all 6 tuners on even if some of them fail at times. Why limit to 4 tuners if they are not reliable. I might have better odds with 6 maybes than 4 maybes. At least when Xfinity On Demand started I could watch the missed shows, but Xfinity On Demand has not worked for the last few days. There is a separate thread on that. Maybe this cable card will work perfect.

Click to expand...

Update. While watching a channel the tuner suddenly stopped showing picture and popped up a message about not being authorized. It was tuner number 4. Just checked the TiVo Support site and this is listed on their site.
>>>>>>>>>
The following CableCARD firmware versions are capable of handling six tuners:

Motorola CableCARDs-version 2.65 or later
Cisco/Scientific Atlanta CableCARDs-OS Ver: PKEY1.5.2.2801 or later
>>>>>>>>>>>

Update. While watching a channel the tuner suddenly stopped showing picture and popped up a message about not being authorized. It was tuner number 4. Just checked the TiVo Support site and this is listed on their site.
>>>>>>>>>
The following CableCARD firmware versions are capable of handling six tuners:

Motorola CableCARDs-version 2.65 or later
Cisco/Scientific Atlanta CableCARDs-OS Ver: PKEY1.5.2.2801 or later
>>>>>>>>>>>

I have version 1.5.2_F.p.3001

Click to expand...

There are possible other reasons for what you saw. I'm not saying you don't have a problem, but this itself is not yet firm evidence for a cablecard problem.

If a Suggestion or Wishlist starts to record on some channel you don't get, the cablecard card screen will pop up, even though the screen is completely unrelated to the tuner you are watching now. This has been the behavior of TiVos since day one of cablecards. This can happen (and every few months it happens for me) even if you have perfectly functioning cablecards.

There are possible other reasons for what you saw. I'm not saying you don't have a problem, but this itself is not yet firm evidence for a cablecard problem.

If a Suggestion or Wishlist starts to record on some channel you don't get, the cablecard card screen will pop up, even though the screen is completely unrelated to the tuner you are watching now. This has been the behavior of TiVos since day one of cablecards. This can happen (and every few months it happens for me) even if you have perfectly functioning cablecards.

Click to expand...

The channel stopped displaying the video and stopped tuning the channel I was watching. No other channels were recording or changed.

I have also found this n TiVo Support.
>>>>>>>>>
The other reason you might not be able to use all 6 tuners is a software bug that impacts copy-protected material. When you view or record a copy-protected program, your CableCARD might go into a state where it can only support 5 tuners. You will be able to use all 6 tuners when you finish watching or recording the copy-protected content.
>>>>>>>>>>

Just an FYI... This morning while watching Live TV on my Roamio, Comcast updated my cable card to 1.5.3.1011. This was not at my request, so the rollout is happening automatically in some areas. I am in Clinton, CT

An FCC complaint is likely to provide more benefit to you. It's an FCC requirement that they supply you with a 6-tuner cablecard once they make more than a 4-tuner device available in your area.

I'm sure if you talk to the right folks at Comcast National, you'll get action from Comcast. It's just finding those folks that is so difficult, as you've discovered! An FCC complain will get high up attention, especially now in the pre-TW-merger era.

He did a search on Tivo Roamio in his help system and found a Comcast document that says a firmware upgrade is required. But he noted that it failed to link to any information on how the tech should proceed to *get* said upgrade. He said he was going to escalate the issue to have a link added. So *maybe* some of the rest of you will benefit.

Just posting to say that, with no action on my part, I was upgraded to 1.5.3_F.p.1201 on Comcast here in Celebration, Florida two days ago. This comes after just getting 1.5.2_F.p.3001 back in February, again without contacting anyone.

Just posting to say that, with no action on my part, I was upgraded to 1.5.3_F.p.1201 on Comcast here in Celebration, Florida two days ago. This comes after just getting 1.5.2_F.p.3001 back in February, again without contacting anyone.

Happy to report no issues with all six tuners.

Click to expand...

I have been going round and round with Delerie Magee from Comcast Cares for 3months! It's become very clear they (Comcast) DO NOT care. Email after email after email for 3 months! Each time promising that she will find out how to get me the firmware upgrade and apologizing while I read about others who got a phone call within 24 hours of emailing Comcast Cares along with their firmware upgrade. And to pour salt on the wound even a customer in my area of Houston managed to get the upgrade in 24 hours. I reached out yet again and she is no longer responding to my emails.

How is it that cell phone companies can roll out entire new operating systems (Apple/Android) to millions of customers in a month?! Yet Comcast who has had this firmware since June of 2013 can't manage to push this fix to a comparably tiny group of TiVo users?!! WTF? Obviously they couldn't care less if TiVo users have fully functioning systems. In fact, the last time I had a technician to my home he was quick to say that Comcast would no longer be supporting cable cards and that's why there are no "new" cable cards. They can't legally do that yet someone is telling their techs this information. And even worse he stated "why would you want a TiVo? The X1 from Comcast is what I should have as it's a superior system." I think the look of disgust on my face was very clear b/c he changed the subject.

This is exactly why allowing Comcast to takeover Time Warner would be a horrible thing. It's clear customer service is not a priority. They lie. They misinform. From the top brass at Comcast Cares to the phone people to the technicians that come to my home. None of them have a clue. A year later and nothing has changed. If it were not for these forums, TiVo users would have no idea that a firmware upgrade is the reason for all this misery. Comcast is the worst!!

It's definitely 1201, with a build date of 3/12/14. So far it's been smooth sailing.

Click to expand...

Great to hear! Definitely the latest version to-date. Comcast did have copy protection issues with 1101 on non-TiVo boxes which stalled the roll-out. Maybe this rev will close out those areas still stuck on 1.5.2.

I have been going round and round with Delerie Magee from Comcast Cares for 3months! It's become very clear they (Comcast) DO NOT care.

Click to expand...

I'll do for you what another forum user did for me, which is recommend you file a complaint with the FCC. My months of runaround quickly turned into Comcast calling and calling ME to talk about upgrading my firmware, rather than the other way around! I think it was under 2 weeks from their first response to my complaint until they upgraded me. (And most of that was my delay in getting back to them!)

Look back in this thread for my other posts for what might be helpful information in your case.