Delivery Information

Roof Stores are pleased to offer free delivery on orders over £250.00 ex VAT, otherwise a £15.00 ex VAT delivery charge applies. This is subject to change should stock not be available locally, or on some occasions when stock is ordered in made to measure, or specifically at your request.

We are highly committed to providing low cost deliveries to our customers which is why we aim to hold the majority of our products in stock, however due to the vast amount of products available this isn’t always possible, so there are a small range of products that we are unable to stock and have to be sent direct from the manufacturers, which therefore means different delivery charges may apply as standard.

Over the past year or so there have been extensive manufacturer lead times which caused a Nationwide shortage on concrete and clay products. Whilst this issue has improved greatly and items are generally now readily available, there are still some products with lead times and we would suggest that you call us on 0330 123 1885 or email [email protected] to check stock in your area before placing an order.

We would strongly advise that if you urgently need an item or have any queries regarding delivery times or costs, please call us on 0330 123 1885 before placing your order and a member of our team will be happy to help.

Any orders placed before midday Monday to Friday (excluding bank holidays) will be processed same day. Orders received after midday will be processed the following working day at which point our 2-3 working day delivery lead-time begins.

We endeavour to deliver our orders within 2-3 working days to UK Mainland. We will contact you personally via email or telephone to confirm an exact delivery date once your order has been processed.

Unfortunately we cannot deliver on our own vehicles to the Scottish Highlands & Islands. However, we will be happy to deliver to a shipping forwarding company on your behalf. To discuss this option further please call 0330 123 1885.

We have a large number of vehicles including articulated lorries that may need to be used for delivery. Please advise us in the comments section when placing your order if there are any potential access restrictions to the delivery address(es).

A signature will be required on delivery of goods. If this is an issue please let us know in advance.

Returns and Refunds

Returns and Refunds

In the unlikely event that you need to return an item, please contact our team on 0330 123 1885 within 14 days of accepting delivery of the item.

Please note that we cannot accept returns on special orders. Special orders may consist of items sent via third party shipping companies or made to measure products. If you are unsure on whether or not your item is a special order, please contact us on 0330 123 1885 prior to placing the order.

Free delivery on orders over £250!Free delivery on orders over £250 Terms and conditions apply

As seen on Channel 4's Grand Designs,Eco Slate is a unique 100% recycled andrecyclable slate, able to perform on pitches as low as 10o.

Roof Stores are an online merchant of quality roofing and associated products. We know that whatever you need for your job big or small, we will be able to supply from an extensive range of stock. Our website is designed with the consumer in mind, being able to supply the householder taking on that DIY project, to the larger Roofing Contractor.

If you are unable to find what you are looking for, or need some help, our customer services team (0330 123 1885) are on hand Monday to Friday 8.00am-5.00pm. We pride ourselves on our excellent customer service and the team are available for technical help, stock availability or specialist product and advice. You just need to check out our Trust pilot reviews to see what a helpful and friendly team we have!

We feel we set the standard on the choice, quality and competitiveness of our products. This makes us the only choice for all your roofing requirements.