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REVIEW RESERVATION

Review, change, or cancel reservations made on Wyndham.com. If you need additional assistance, please call 877-999-3223 (1-506-638-4899 outside the U.S. and Canada).

Hotel Reviews from Wyndham guests:

The location was great! The employees at the hotel was very pleasant and the service was great. I do however have a problem with the booking of this hotel. I booked 2 rooms mo...
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The location was great! The employees at the hotel was very pleasant and the service was great. I do however have a problem with the booking of this hotel. I booked 2 rooms months in advance and my sister also booked her room at the same time through trip advisor. We have stayed at this location before and know that the double beds are very limited. This trip was a family get together with adults. At the time of booking we requested the option of double beds. The day before our trip another confirmation was sent to us, stated superior queen? When we checked in all 3 rooms had one bed. Two adult males had to share a bed. I feel the switch and bate was pulled on us.« less

This is our 3rd stay at the Wyndham Chinatown and as usual - we loved it!
The staff went out of their way to make our stay as enjoyable as possible - as always beyond the call...
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This is our 3rd stay at the Wyndham Chinatown and as usual - we loved it!
The staff went out of their way to make our stay as enjoyable as possible - as always beyond the call of duty service and attitude.
Meyin, Massy and Ling have become staples to our visit - make sure to introduce yourselves and get to know this wonderful team - they do really care about making your visit the best it can be.
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Read management response to this review.

Management response from HospitalityMgr, Manager

What an outstanding review! We loved having you as our guest, and all of us had a great time making sure your experience was the very best. Your comments really make all of us here at the Wyndham Garden Chinatown glow with pride! Take care, and we hope to see you again soon!
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Wonderful hotel on the Bowery. Super helpful staff--who refused tips(!!!). Room was small but perfectly acceptable. The view from the floor to ceiling window was breathtaki...
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Wonderful hotel on the Bowery. Super helpful staff--who refused tips(!!!). Room was small but perfectly acceptable. The view from the floor to ceiling window was breathtaking. I am looking forward to my next visit« less

Read management response to this review.

Management response from HospitalityMgr, Manager

We really appreciate your very nice review and comments about our hotel! It sounds like you had a very nice time, and got to enjoy all that our hotel and New York City had to offer! Thank you so much for staying with us, and we look forward to taking care of you during your next stay!
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Hotel was very good. The staff were excellent. But the air conditioning in our room was vastly underpowered. One small vent at one end of this long narrow room just didn't ...
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Hotel was very good. The staff were excellent. But the air conditioning in our room was vastly underpowered. One small vent at one end of this long narrow room just didn't cut it. Especially when it was 96 degrees outside. Slept every night with either no covers or maybe a sheet after 3:00 AM.
The hide-a-bed was kind of lumpy and made for a rough sleep.« less

Read management response to this review.

Management response from HospitalityMgr, Manager

Thank you for your recent stay with us and for the glowing review. We are proud of this property and its staff and we are glad to hear that you enjoyed many facets of what makes this property so special. Please come back and visit us soon.
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My room stayed hot ! Sent engineer up several times who didn't fix the problem and wasn't offered another room for my entire stay .... Left food by garbage to be thrown out an...
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My room stayed hot ! Sent engineer up several times who didn't fix the problem and wasn't offered another room for my entire stay .... Left food by garbage to be thrown out and maid didn't throw out .... But when I leave my personal soap in washroom she threw that out« less

Read management response to this review.

Management response from HospitalityMgr, Manager

We appreciate your feedback from your stay at the Wyndham Garden Chinatown. While we never want to hear that someone's stay is less than perfect, we always appreciate the opportunity to hear from our guests on what we can do to improve our services. We apologize for any inconveniences you encountered. We appreciate your insight and I would like to discuss your experience further with you. At your convenience, I can be reached at 646-329-3410. I look forward to hearing from you.
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