Ombudsperson

What is the District Ombudsperson?

The District Ombudsperson serves as an independent liaison to assist SPS parents and community members in helping to resolve problems, complaints, conflicts, and other school-related issues when normal procedures have failed. The Ombudsperson office works to solve the issue at the lowest level using informal interventions. The Ombudsman does not conduct formal investigations but can assess the situation and direct the contact to the appropriate dept. to file their formal complaint if needed. Information will be kept confidential at your request.

Mission Statement

The mission of the District Ombudsperson is to ensure the process is followed and that all members of the Seattle Public Schools; community receive fair and equitable treatment in their matters of concern or complaint.

What Does The District Ombudsperson Do?

Assist with problem solving.

Serve as a resource to complainants by providing an alternative to the formal complaint process.

Assist complainants in clarifying the process regarding their issues and generating options for resolution.

Serve as a resource to school and Central administrators by providing the tools for effective problem resolution.