The waiting time can be of a few business days, but to avoid additional waiting time, we also suggest to answer the emails and to provide the information that may request the department that handles those issues.

> @Cristale_Payoneer said:
> The waiting time can be of a few business days, but to avoid additional waiting time, we also suggest to answer the emails and to provide the information that may request the department that handles those issues.

I am replying them within the same day but even then it has been more than a week and my account is still blocked.