HH6 (Smart Hub) Connection/Speed Issue

Recently got a new HH6 from BT. Set it up, all good, in fact now I'm getting double the download speed that I used to before on older hubs.

Nice right. Here's the problem:

The connection is fine for hours and then all of a sudden the speed will drop to basically nothing and anything connected will fail to load websites, access online features etc until I power off the hub and power it back on again, then it is fine until the same thing happens again at a later point.

Re: HH6 (Smart Hub) Connection/Speed Issue

@Co2-UK Welcome to the forum and thanks for posting, I'm sorry about the problems with your connection speed. I can see from your hub stats the Data rate is very low compared to the maximum data rate so something is going wrong.

Is there any noise on the line if you try the quiet line test by dialling 17070 on the landline?

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Re: HH6 (Smart Hub) Connection/Speed Issue

Still having this issue. Will try a test when I get back from work today. Issue came up again last night, however I noticed something: my smart phone is connected to the smart hub via 5ghz wifi (I have already split the bands) but once I turn the wifi off on my phone the connection goes back to normal, turn it back on and slow again. Almost as if the 5ghz wifi is choking the connection speed somehow.

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