Service and Maintenance

Bonneville’s Service and Maintenance Group is the fastest growing part of our Company. This growth is spurred by our past. Flatly said, it is about reputation. The most important factor in this growth has been our ability to deliver world-class service where other integrators have failed to cut the mustard. We put nothing in front of customer delight. Innovation, solutions, education and all the work that goes into delighting new customers go into retaining existing customers as well. We show customers that they have made the right choice, no further searching is required.

Full Service Package +

Our most comprehensive maintenance agreement provides expert technical service 24 hours per day, 365 days per year. This coverage includes the repair or replacement of any covered system component that fails during normal usage. An authorized user just has to call or click our Service Department and a technician will be on-site within four hours.

Labor Coverage +

Under the Labor Coverage agreement Bonneville will put a technician at the client’s disposal on 24 hours per day, 365 days per year basis. Our technician will troubleshoot the problem and make repair recommendations. Parts and equipment to complete the repair will then be invoiced separately. An authorized user just has to call or click our service department and a technician will be on-site within four hours.

On-Call Service +

Having experienced technical assistance just a phone call away can be very helpful. Bonneville has technicians with trucks, ladders and equipment who can be deployed to your site to recommend, repair or replace damaged components we you need us. An authorized user just has to call or click our Service Department and a technician will be scheduled to roll.

Planned Maintenance +

Many times an ounce of prevention turns out to be all you need. Bonneville offers Planned Maintenance Programs that provides scheduled maintenance for all telecommunications, electrical, security and life safety systems. This plan is very flexible and can be easily modified as needs change.