Search the JJH website

How to register a compliment, comment or complaint

We want to deliver excellent customer service and learn from customer feedback. We value complaints as an opportunity to put things right when they go wrong and to learn from customer feedback to improve services. We also value compliments to help us understand what is working well and acknowledge the efforts of staff who provide a good service. Our policy can be viewed here Complaints-and-Compliments-Policy [pdf] 169KB.