This car battery is fully charged, the battery can run far, how fast?Speed of 15km/h, the speed can be adjusted freely with their own bodies. 3-5hours after each charge can, filled with a battery can run for about 2-3 hours, about 20km.

If the damage is how to do? To return the factory repair it?We will provide 24-hour technical sales. First of all, you can e-mail or by phone to our technicians diagnose what the problem is, small problems can be resolved without returning, motherboard can be removed, the majority of accessories are maintenance-free and maintenance.

This car safe?Balancing electric scooters have the speed limit, down the speed limit is safe, when the speed limit is reached, you would feel body is automatically lean up, this time not to force to accelerate.

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Warranty Policy1.Warranty12 months from arriving date, without any damage by users(Tire and shell that can be easily damaged by users are not in warranty scope)2.Nearby after-serviceWe have some after-service stations in U.S.A,Germany,Spain,France,England,Russia...,it is best if customer can service nearby by bringing or sending broken parts to the nearest after-service stations.3.Accumulate after-serviceIf customer can repair by himself we can send 1% free spare parts,but customer must send the broken parts back to us for testing and avoid repeated after-service by using the same broken parts;for regular purchase if customer can accumulate a certain amount for broken-down parts and then send back to us together,when we test it is our problems we can send new parts to customer,bear the double freight charges and return back the prepaid freight charge to customer,customer need to provide the shipping and freight charge receipt;for those customers who order above 2000pcs per month we can send the spare parts first then customers still need to send the broken parts to us.4.Defective rateWithin 1%,we can send 1% free spare parts;if more than 3% we can do according to the point 3 above. 5.If customer do not need after-sales service we can provide 1% machine spare.