Abstract: The research work is to study the queuing system in Shoprite shopping plaza in Enugu State. The technique used for the analysis is an infinite single-line multiple channel technique. The used of the existing single-line multiple-channel models were absolved to analysis the data. From the result, it was observed that the number of servers needed to utilize the queuing system is five servers. The result was also recommended to the case study establishment.

[6]. Mayhew, Les; Smith, David (December 2006). Using queuing theory to analyse completion times in accident and emergency departments in the light of the Government 4-hour target. Cass Business School. ISBN 978-1-905752-06-5. Retrieved 2008-05-20.