5 Common Reasons your Ride-Share Won’t Reimburse your Cleaning Fee

Avoid these 5 common mistakes when reporting a passenger mess to your ride-share company.

1. Reporting your incident 24 hours after the ride.

The best time to report the mess to your ride-share is right after it happens! Claims submitted 24 hours after the ride will not be paid back.

2. Taking photos the next morning or day.

Pictures taken on your phone are timestamped. If this timestamp doesn’t line up to the incident timeframe, chances are you won’t be reimbursed. Example: pictures taken the next morning probably won’t help your claim no matter how nasty the mess is.

3. Not responding to your ride-share.

Your ride-share might need more information about the incident. They will ask you to respond within 24 hours. If you don’t respond within the time frame asked you will not be reimbursed.

4. Not taking 2 or more clear photos of the mess.

Taking one blurry photo of the mess, or taking a very close up photo of a spot on your seats, won’t help you get reimbursed. It is best to take 2 or more CLEAR photos of the overall mess in good lighting (stop at a gas station if needed), and then a few close ups of the particulars.

5. Failing to Identify the passenger.

Sometimes at the end of the night you notice a mess in the car. These situations are tough, but if you don’t remember the passenger you won’t be reimbursed. We always recommend checking your seats at the end of every ride to avoid getting stuck in this situation.