If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our "Bring Home Ballard: collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Bring Home Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard DeliveryOrders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold DeliveryThreshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice.

In-Home DeliveryIn-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery Express orders received by 3 p.m. EST are shipped the same day. For items under 15 lb., the following Express Delivery rates apply:

Swatch ShippingBallard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

Very nice
A nice addition to all my other white/cream serving pieces. Sturdily made with plenty of room for three separate side dishes. Quite large. I ordered one for myself and then received another for Christmas. I'm glad I've got two now since they can be put to so many uses.
January 17, 2015

Gorgeous Divided Serving Dish
This is a very beautiful, nice sized divided serving dish. It is great for serving different vegetables, great as a relish tray, or for serving an array of food. The serving dish is nice and large, beautiful ceramic, very sturdy, easy to use and clean up. The individual compartments are deep so that you won't have to worry about food spilling over into the other compartments. I was very impressed with the quality of this dish and really love using it. It's great when your serving a buffet or just for a nice dinner at home with the family. I combine the divided serving dish with the matching Eliza platters and it makes such a beautifully dressed table. I highly recommend.
August 11, 2014

I use it as a divided plate to save table space.
I use this tray as an individual plate. It really isn't too large when you consider that some things like salads take up a lot of plate real estate. Of course, you could serve the salad in a separate bowl but that would take up even more table space.
So, if you are serving 3 courses and have a small table, the 3 section divided tray is the way to go.
July 5, 2014