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The issue you're experiencing means that one of your 3 door switches has failed. There are 3 door switches for safety reasons. The outer shell of the microwave will need to be removed so you can access the switches from the right side of the unit. There are screws coming in from the right and left sides as well as the back around the right, left, and top edges. You'll need a T-20 safety torx bit to remove the star shaped screws. Either way, once you have the outer shell unscrewed, it pulls straight back, up, and off. Then you can test the switches with a multimeter to know what switch needs to be replaced. Below is a video on how to test the switches although access is different so ignore that part.

I hope I have earned a 5 star rating. We are on the honor system here. Please remember to rate my service by selecting a star at the top or bottom of the screen before you leave today and reply back here letting me know with a rating of 1-5 stars (5 being the best). If you need anything else, just let me know. You can continue asking follow-up questions at no additional charge after rating my service if you still need assistance.

The issue you're experiencing means that one of your 3 door switches has failed. There are 3 door switches for safety reasons. The outer shell of the microwave will need to be removed so you can access the switches from the right side of the unit. There are screws coming in from the right and left sides as well as the back around the right, left, and top edges. You'll need a T-20 safety torx bit to remove the star shaped screws. Either way, once you have the outer shell unscrewed, it pulls straight back, up, and off. Then you can test the switches with a multimeter to know what switch needs to be replaced. Below is a video on how to test the switches although access is different so ignore that part.

I hope I have earned a 5 star rating. We are on the honor system here. Please remember to rate my service by selecting a star at the top or bottom of the screen before you leave today and reply back here letting me know with a rating of 1-5 stars (5 being the best). If you need anything else, just let me know. You can continue asking follow-up questions at no additional charge after rating my service if you still need assistance.

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.