The Power Of The Minimum Viable ExperienceWhen we think about delivering the optimum customer experience we strive to create a scenario that meets the customer’s wants, often forgetting that what the customer wants is more than a cab that takes her from A to B, a computer that works, or a human being that picks up the phone right away. There are so many opportunities to create intangible value and subtle expectations that we can fulfil by being more empathetic and without spending a cent.

The Shocking Mistake I Made About Time and MoneyIf you want breakthrough, to really multiply your impact, not to just double but go 10x or 100x, then you’ve got to change your mindset regarding time and money. The problem is we commonly view time as flexible and money as fixed, when it is actually the opposite! A time-rich, money-poor mentality holds us back, and keeps us from fully living out our calling.

You’re Never Going to Be Fully ReadyNo one has every last thing they need. But the people who change their lives, the people who make beautiful things, the people who make a difference in our world—they are the people who paddle, who are willing to do it badly, who give up perfect in favor of good.

Great Parents Do This WellI’ve noticed something about the parents of teens and twenty-somethings who are high functioning and healthy. I’m talking about young adults who you sit and talk to and wonder how they got so wise, self-controlled and winsome. I’ve noticed they all have parents who have a distinct, unique, and rare quality about them. It’s not a quality you’d expect, but I promise it’s the common denominator. And here it is: Healthy and high-functioning people often have parents who do not hide their flaws, especially from their own children.

The jerk FactorNow, when I spell jerk with a small letter “j”, I’m referring to someone who is willing to say or do something that pushes a peer or subordinate far out of their comfort zones in order to make them or the team better. This often comes in the form of a pointed comment during a meeting, or a dose of tough love delivered one-on-one. For a few minutes, hours or even days, jerks may be unappreciated, even resented by the people who are on the receiving end of their input, until those people come to the realization that what the jerk said or did was exactly what was needed.