Terms of Service

NOTE: If you are a CammyPro subscriber you are bound by that CammyPro contract that you read and signed. The following terms and conditions do not apply, they only apply to non-CammyPro subscribers.

Use of Cammy Services is conditional upon acceptance of these Terms of Service (“Terms”). Cammy reserves the right to update the Terms at any time without notice to you. The most current version of the Terms can be found at www.cammy.com/terms.

Payment and Access

The Cammy App can be downloaded from Apple Store or Google Play for free. If your account does not have a subscription associated with it, Cammy will permit local Live View. Cammy Home Alarm, cloud storage, and other enhanced functionality are available under a paid subscription. For subscription details please refer to the Alien Camera; Cammy Penguin/ Nighthawk and Cammy BYO subscription sections below. Cammy charges a standard monthly fee for use of the Services each month in advance. Cammy reserves the right to modify, suspend or discontinue the Service at any time for any reason with or without notice.

Alien Camera Subscription

The Alien camera subscription is a twelve (12) monthly payment contract which is billed each month for the duration of the subscription. The subscription will commence as soon as your credit card is successfully charged at the time of purchase. The same fee will then be charged on the same date each subsequent month (allowing for non-working days, such as weekends and public holidays). The contract will cease after the twelfth monthly payment.

Upon completion of the twelve (12) monthly payment term set forth in this agreement, the subscription will continue as a month to month subscription, under the same payment terms as the initial term. The subscription may be cancelled at any time once in month to month billing without any cancellation or termination penalty.

Should there be any changes in fees at the end of your subscription period, you will be notified by email one (1) month in advance.

If your account falls into arrears and the overdue amount is not received within ten (10) days of the due date, the service will be suspended. Under this subscription contract you are required to make twelve (12) monthly payments within twenty-four (24) months. If your account falls in arrears and does not meet that criteria, steps will be taken to recover the debt. This may result in a default notice being placed on your credit record.

Cammy Penguin/Nighthawk Subscription

If you purchase a Penguin or Nighthawk camera you will have the option to pay a month to month service fee for Cammy Home Alarm, cloud storage, and other enhanced functionality, where you can cancel at any time. Upon checkout you will immediately be charged the cost of the camera(s) on the credit card you chose to use. With your purchase you will receive a thirty (30) day free trial of the services and features that are included in the additional monthly service fee. Following the free trial, you will automatically be charged the monthly service fee unless you provide written notice to cancel the service to team@cammy.com prior to the first day of your second month after purchase.

Should there be any changes in fees, you will be notified by email one (1) month in advance.

If we are unable to collect your monthly service fee within ten (10) days of the due date, the service will be suspended. Service will be re-commenced as soon as your monthly service fee has been paid. If you wish to cancel your subscription please see Cancellation and Termination for Penguin and Nighthawk Cameras.

Cammy BYO Subscription

If you purchase a BYO subscription your service will commence as soon as your credit card is successfully charged. The same fee will then be charged on the same date each subsequent month (allowing for non-working days, such as weekends and public holidays) until the subscription is cancelled by providing written notice to team@cammy.com.

The subscription may be cancelled at any time without any cancellation or termination penalty. Cancelling your subscription stops services between three to five working days after notification is received. All data accumulated in your account will be deleted.

If we are unable to collect your monthly service fee within ten (10) days of the due date, the service will be suspended. Service will be re-commenced as soon as your service fee has been paid.

Should there be any changes in fees, you will be notified by email one (1) month in advance.

Order Amendment

Contact us as soon as possible if you would like to discuss any changes to your order. Please note that we will try our best to amend orders before they are dispatched. However, orders cannot be changed or cancelled once they have been shipped, so we recommend taking the time to check the details of your order confirmation email.

If after receiving the cameras you wish to swap one or more with another Cammy model, we can do this for you if cameras are intact in the original packaging. This process may take up to fourteen (14) business days. Return postage is at the cost of the returnee in these cases.

Cancellation and Termination for Alien Camera Subscriptions

If you wish to cancel a subscription within thirty (30) days of subscribing, you are eligible for our thirty (30) day money back guarantee offer subject to meeting the criteria below.

You must have downloaded the Cammy app, set up your cameras and added an alarm, and used the service for a minimum period of seven (7) days within thirty (30) days of subscribing. If you require assistance with set up, as a condition to your thirty (30) day money back guarantee you must contact our Support Team so we can assist you. You will not be eligible for the thirty (30) day money back guarantee if there is no correspondence with Support prior to the request.

All devices supplied (cameras and accessories) must be returned to us in the original packaging with all contents in full working condition in order for a refund. Processing the return may take up to ten (10) business days. The refund will be processed within four (4) business days following this. If the devices (cameras and accessories) are returned in poor condition or are damaged, the return will not be accepted. If the devices (cameras and accessories) are found to be in poor condition or are damaged, Cammy reserves the right to charge a fee equal to the value of the camera(s). Proof of postage is required, along with a tracking number. Unless otherwise specified, return postage is at the cost of the returnee.

Alternatively, if you prefer to keep the devices, you can pay an early termination fee being the total cost for the twelve (12) months less any payments already received.

If you are outside the thirty (30) day money back guarantee period, your subscription can only be cancelled at the end of the twelve (12) monthly payments, and your credit card will continue to be debited for the monthly charge until this period has expired. Alternatively, you can pay an early termination fee being the total cost for the twelve (12) monthly payments less any payments already received.

Cancellation and Termination for Penguin and Nighthawk Cameras

If you have purchased Cammy Penguin or Nighthawk cameras and would like to return them you may do so under the following terms. Purchased Penguin or nighthawk cameras may be returned if shipped back to us within thirty (30) days from date of originally receiving the cameras. Cameras need only be postmarked by the thirtieth (30th) day after original receipt.

In order to receive a full refund the cameras must be returned to us in the original packaging with all contents in full working condition in order for a refund. Processing the return may take up to ten (10) business days. Failure to return cameras or failure to return cameras in the aforementioned condition may result in failure to issue a refund.

If you are a monthly service fee subscriber after having purchased a Cammy Penguin or Nighthawk you may cancel the subscription at any time without any cancellation or termination penalty.

In order to avoid the next month’s service fee Cammy must receive a written request to cancel, via email, from the email address associated with the account, at least 5 days prior to the first day of the next month’s billing cycle.

Cancelling your subscription stops service between three to five working days after notification is received. All data accumulated in your account will be deleted.

How to Return

In order to return a camera under our thirty (30) day money back guarantee your will need to follow the below steps:

Confirm in writing that you wish to return the product. It's best to contact us.

Once approved, we will email you an Authorised RMA Label which is to be affixed to each parcel being returned.

Provide proof of return postage to enable us to track.

After receiving the return in the original packaging with all contents in full working condition a full refund will be processed.

** Unless otherwise specified, return postage is at the cost of the returnee.

Warranty

Camera model

Warranty Period(from date of purchase)

Alien Indoor Camera (CI-110/CI-111)

12 months

Penguin Indoor Camera (CI-320/ CI-321)

12 months

Nighthawk Outdoor Camera (CO-420)

12 months

All other products and their standard Cammy accessories

6 months

Your purchase of any Cammy camera from Cammy is automatically covered by Cammy's Warranty. See the list of products and Warranty terms above.

If you experience any faults with your camera(s), the best way to make a warranty claim is to simply contact us.

After the claim has been approved, the original product owner must obtain a Return Material Authorization (“RMA”) number from Cammy's customer service team. You will then need to provide proof of return postage. Once the camera(s) has been received we will ensure that the camera meets the Warranty requirements and if so, we will replace the item and reimburse postage costs. This process may take up to twenty-one (21) business days.

What is not covered: This Warranty provided by Cammy does not cover:

Products, if in Cammy's judgment, that have been subjected to abuse, accident, alteration, modification, tampering, negligence, misuse, faulty installation, lack of reasonable care, repair or service in any way that is not contemplated in the documentation for the product, or if the model or serial number has been altered, tampered with, defaced or removed;

Initial installation, installation and removal of the product for repair, and shipping costs;

Operational adjustments covered in the operating manual for the product, and normal maintenance;

Damage that occurs in shipment, due to act of God, failures due to power surge, and cosmetic damage;

Any hardware, software, firmware or other products or services provided by anyone other than Cammy;

Products that have been purchased from inventory clearance or liquidation sales or other sales in which Cammy, the sellers, or the liquidators expressly disclaim their warranty obligation pertaining to the product.

Repair by anyone other than Cammy or an Authorized Cammy Service Office will void this Warranty.

Data Load Restrictions

Cammy is designed to protect homes and offices by alerting users if people enter their home or office while they are not there. For this reason, Cammy is intended for internal use and outdoor use subject to data load restrictions.

Cammy reserves the right to contact users with highly active outdoor cameras and remove service of those outdoor cameras if the camera load is not reduced to an acceptable level. We will always give you at least twenty-four (24) hours notice to adjust your cameras accordingly.

Cammy Refer a Friend Program

By participating in the Cammy Refer a Friend program, you are stating that you agree to be bound by the terms and conditions of the program.

To be eligible, you, the referrer must be an active, paying Cammy customer in good standing for a minimum of three (3) months.

A referral can only be made via the Cammy app and only when the referred party pays for their second month Cammy subscription, will a referral reward be sent to the referrer.

Once the referral is received, Cammy will send an email with a personalised link to the referred party. The referred party must sign up to Cammy via this personalised link.

Referrals are not valid where the referrer and referred party are one and the same person

Referral rewards will be provided as gift cards. The value and provider of these gift cards are subject to change at any time without notice.

The terms and conditions of this program are subject to change at any time without notice. This program may be terminated at Cammy’s discretion. For further information please email team@cammy.com.