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Shop policies

Last updated onFebruary 14, 2011

Hey!! Here at Monsterosity we aim to create the best one of a kind home and personal accessories you can find.
We try to make great pieces that border between craft and art and hope you will find something to bring a touch of fun funkiness to your life.

Accepted payment methods

Visa

Mastercard

American Express

Discover

Paypal

Check

Other Method

Returns and exchanges

When you receive your order, always keep any paper work and packaging that may be included with it in case you wish to return or exchange an item.

Before an item is returned a return authorization is required for all returns. This can be done with a convo to me detailing the reason for the return of the item.
Returns can only be requested within 30 days of the product shipment date. Shipping costs will not be refunded.

Returned items must be in their original packaging and in new condition, or they will be rejected and sent back to you.

Your order must be returned directly to us in order to receive full product credit; your shipping costs will not be refunded.

Please convo me for help or assistance in processing a return.

Payment

Method of payment is thru Paypal. Payment must be received no later than 5 days from order date. If for any reason payment is not received within 5 days of order date, we reserve the right to cancel the order without notification.

Shipping

All current postage costs for listed items have been estimated.
As we are new to Japan we are still learning about the postal services here, so for the time being we are happy to take the item in question to the post office and ask for a accurate cost to your area. Just convo us before you buy and we will get a price back to you asap.

Please note:
We are not responsible for lost or miss-directed packages if you give us the wrong address. Please take your time when typing your shipping address during the checkout phase...

Due to the use of vintage materials most items sold in our shop are one of a kind and can not be replaced.

USA & International Customers:
Please be aware that all USA and International customers may be subject to duties/taxes by your local authorities. It is the sole responsibility of the customer to pay these additional fees.

We currently only ship Twice a week, this is unfortuatly due to my day job in the real world.

Our shipping days are Tuesday and Wednesday( bigger items Eg. monsters cushions) however smaller items (Fish) can be posted on mondays mornings aswell...If you require an item in a rush please convo me and I will do my best to assist you.

Shipping is with EMS via Japan post, will convo you with your item tracking number and instructions on how to track your new monsterosity once I have posted your item.

Additional policies and FAQs

When you place an order with us, you agree to the price and items indicated on our site. Price differences related to future or past prices in our store are not refundable.

Please be aware that many of our items are cut and made with fabric from vintage garments and sometimes show small signs of their history.
We do our best to make sure our items are of the best handmade quality and feel any signs that may remain only add to the intrinsic one of a kind nature of these items.

Limits of Responsibility:
We accept no responsibility for user initiated damage and/or loss of parts incurred during operation or use of product.

Price and/or Description Changes:
All prices and descriptions on this site are subject to change. We maintain no responsibility for inadvertent errors. Please contact us within 30 days regarding price discrepancies

Defective Returns:
If you receive defective merchandise, please convo us for assistance.

Please convo us if you have any questions about anything and we will do our best to get back to you as soon as possible…