TripAdvisor Traveler Rating:

2.05Cleanliness

4.05Location

2.05Rooms

2.05Service

1.05SleepQuality

1.05Value

1.05

“One of my worse nights at a hotel.”

Sep 07, 2013Betty S, California

I called ahead to make sure they had internet in the rooms which they did so I booked the room while on the phone. This went smoothly enough thou it was $10 higher. It showed they had a swimming pool at this Days Inn and we wanted one. We had coupons for a cheaper rate at a much nicer hotel but it did not had a pool so we booked here. When I first checked in I asked about where our room was from the pool and she stated the pool was closed due to florine levels being bad and it would probably be the next day before opening. She did start to try and find me a room close by that had a pool but here manager said it would be open in one to one and half hours and we decided that would be ok and we would go eat somewhere first. This we did. I had asked for a late check out of 12:00 because I knew we would be out late. We came back to the hotel very late or early in the morning really and I set on the toilet to use it and looked over at the tub and there was a spider in the tub. I yelled for my husband to come kill it and he did. He said it was a brown recluse. I had maybe 1 to 1 1/2 hours sleep worring about a spider bite during the night. I would not take a shower in the morning before we left because I was to scared to get in the tub. I am very OCD about taking a shower before going out for the day. I had my phone ring at 7:00 the next morning that way before the 10:00 call I asked for. It just rang once then I believe they figured out they had called wrong room because the person next door got up right after that. The cleaning crew was so loud outside our room you would have to be death to sleep thru them. My call did come at 10:00 of course I had been up already and dressed for hours. Not 10 minutes later the housekeeping crew was knocking on our door. I yelled at them that we were still there. This was a horrible experience and we will not be staying at this Days Inn again. The only good thing that happened was the desk clerk trying to help me find another place when I found out the pool was closed. She did not know the streets but I can't blame her for that because I sure wouldn't know them since I'm from a small town. I have stayed at Days Inn in Hardy, Arkansas and I enjoyed my experience there very much and was really shocked that this one was so much different. Also the bed covers had stains and holes from people smoking and burning holes. I am a smoker and have never burnt a hole in my bed covers.

Read management response to this review.

Management response from HospitalityMgr, Manager

Dear Betty,Thank you for the review! As required by law, we must maintain certain operationalstandards for the swimming pool. And while closing the pool is rare , guests safety must always come first. As for housekeeping, our Do Not Disturb door signs will alert housekeeping of your presence. Additionally, we continue to work with housekeeping to ensure that all quality based standards are being met. Thank you for staying with us and choosing Days Inn!
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