Hotel Housekeeping Supervisor（ハウスキーパー）

-Plans, organizes, co-ordinates and supervises the general operation, cleanliness, maintenance, safety and hygiene of all areas under housekeeping rooms and surrounding service areas.
-To ensure the efficient operation in the housekeeping guest room areas.
-To have in-depth knowledge of LLJ Quality Standards, Service Standards and Group Specifications / Guidelines.
-To have in-depth knowledge of LLJ hotel system; e.g. Guest history report / tracking.
-To have in-depth knowledge of LLJ standard operating policies and procedures.

Scope & Responsibility:

-To perform secondary duties as assigned by the Housekeeping Manager and Assistant Housekeeping Manager.
-To report on adverse guest comment as and when required.
-To establish a record of guests’ preferences; especially regular guests and long term guests.
-To ensure that interactions with guests are handled in a professional manner and adhere to Hotel’s policies and procedures.
-To enforce and improve quality and service standards and procedures.
-To maximize recycling opportunities while it is not jeopardizing quality assurance.
-To prepare duty rosters for all staff according to local requirements and forecasted occupancy.
-To carry out on-the-job training and of-the-job training on regular basis.
-To monitor the effectiveness of training and the progress of improvement in Staff quality, services and standards.
-To create a positive and highly motivated working environment.
-To promote and develop teamwork.
-To develop communication tools and channels for information dissemination and workflow.
-To ensure supplies are ordered as per usage factor or occupancy forecast.
-To constantly instill ownership in staff in order to maximize room profits. To ensure regular preventive maintenance and general cleaning are carried out in the rooms and corridors.
-To supervise daily room assignment.
-To carry out inspection all VIPs rooms, floors, pantries and other area on daily basis.
-To ensure and maintain proper / correct way of handling equipment - carts / baskets.
-To ensure and maintain high cleaning standards on all floors.
-To ensure appropriate stock level of linen, cleaning and guest room supplies.
-To carry out inventory check on linen and guest room supplies on random basis.
-To coordinate the maintenance of carpet and upholstery in all guest rooms.
-To carry out job rotation with other supervisor in order to be conversed with all areas in the Housekeeping Department.
-To ensure supplies are ordered as per usage factor or occupancy forecast.
-To constantly instill ownership in staff in order to maximize room profits.
-To maximize recycling opportunities while it is not jeopardizing quality assurance.
-To ensure safety of children a PRIORITY

Key Responsibilities
-To report for duty punctually wearing the correct uniform and name tag at all times.
-To provide a courteous and professional service at all times.
-To maintain good working relationships with your own colleagues, and all other departments.
-To have a complete understanding of and adhere to the hotel’s policy relating to fire, hygiene, health and safety.
-To carry out any other reasonable duties and responsibilities as assigned.

雇用形態

正社員

仕事内容

Position Summary:

-Plans, organizes, co-ordinates and supervises the general operation, cleanliness, maintenance, safety and hygiene of all areas under housekeeping rooms and surrounding service areas.
-To ensure the efficient operation in the housekeeping guest room areas.
-To have in-depth knowledge of LLJ Quality Standards, Service Standards and Group Specifications / Guidelines.
-To have in-depth knowledge of LLJ hotel system; e.g. Guest history report / tracking.
-To have in-depth knowledge of LLJ standard operating policies and procedures.

Scope & Responsibility:

-To perform secondary duties as assigned by the Housekeeping Manager and Assistant Housekeeping Manager.
-To report on adverse guest comment as and when required.
-To establish a record of guests’ preferences; especially regular guests and long term guests.
-To ensure that interactions with guests are handled in a professional manner and adhere to Hotel’s policies and procedures.
-To enforce and improve quality and service standards and procedures.
-To maximize recycling opportunities while it is not jeopardizing quality assurance.
-To prepare duty rosters for all staff according to local requirements and forecasted occupancy.
-To carry out on-the-job training and of-the-job training on regular basis.
-To monitor the effectiveness of training and the progress of improvement in Staff quality, services and standards.
-To create a positive and highly motivated working environment.
-To promote and develop teamwork.
-To develop communication tools and channels for information dissemination and workflow.
-To ensure supplies are ordered as per usage factor or occupancy forecast.
-To constantly instill ownership in staff in order to maximize room profits. To ensure regular preventive maintenance and general cleaning are carried out in the rooms and corridors.
-To supervise daily room assignment.
-To carry out inspection all VIPs rooms, floors, pantries and other area on daily basis.
-To ensure and maintain proper / correct way of handling equipment - carts / baskets.
-To ensure and maintain high cleaning standards on all floors.
-To ensure appropriate stock level of linen, cleaning and guest room supplies.
-To carry out inventory check on linen and guest room supplies on random basis.
-To coordinate the maintenance of carpet and upholstery in all guest rooms.
-To carry out job rotation with other supervisor in order to be conversed with all areas in the Housekeeping Department.
-To ensure supplies are ordered as per usage factor or occupancy forecast.
-To constantly instill ownership in staff in order to maximize room profits.
-To maximize recycling opportunities while it is not jeopardizing quality assurance.
-To ensure safety of children a PRIORITY

Key Responsibilities
-To report for duty punctually wearing the correct uniform and name tag at all times.
-To provide a courteous and professional service at all times.
-To maintain good working relationships with your own colleagues, and all other departments.
-To have a complete understanding of and adhere to the hotel’s policy relating to fire, hygiene, health and safety.
-To carry out any other reasonable duties and responsibilities as assigned.