Live chat - Creating chat buttons

Live chat has the ability to provide the convenient answers that customers want, while also adding significant benefits to the staff and bottom line of your company. Livechat builds customers' confidence while shopping and increases overall customer experience.

Live chat Video Setup

If you prefer video instructions over text, watch the video below:

Live chat Setup

Step 1: Navigate to Configuration>Chat>Chat buttons and click on Create.

Step 3: In the next screen you can name your button, select department that will handle the chat initiated by the particular chat button and choose the language to be used in the button. If you decide to request information by pre chat form, when a chat button is clicked check the first box. If you want to display an offline button when no agent is online check the second box. Activate the chat button by checking the third box .

You can also customize the design of both 'online' (when chat is available) and 'offline' (when chat is not available) button. And also the design of pre-chat form or contact-form (displayed if no agent is online).

Step 4: By clicking the Online button settings you can make changes to the design of Online button.