Malwarebytes for Mac Support Forum Latest Topicshttps://forums.malwarebytes.com/forum/164-malwarebytes-for-mac-support-forum/Malwarebytes for Mac Support Forum Latest TopicsenCannot activate Malware for Machttps://forums.malwarebytes.com/topic/235194-cannot-activate-malware-for-mac/
Please help me. I worked with the Apple guys for three days and we cannot get Malware Premium to activate.This is needed, as this is my work computer. Thanks for any ideas.
]]>235194Tue, 14 Aug 2018 19:05:39 +0000https://forums.malwarebytes.com/topic/233297-malwarebytes-macos-mojave-public-beta-3/
The problem of blocking the installation from the beta version 3.3.3.3 to the beta version 3.3.3.4 has remained as it was also in the Public Beta 3 of Mojave.
I hope that with the new version of which treed talks here finally resolves once and for all the incompatibility with Mojave.

If you need to provide logs or other, let me know

Thanks

Regards

Massimiliano

]]>233297Thu, 19 Jul 2018 09:35:05 +0000Navigate safely with Safarihttps://forums.malwarebytes.com/topic/235011-navigate-safely-with-safari/
Hello everyone,
I wanted to ask, on macOS, using Safari for web browsing, if there is something in particular that can be done, apart from using an ad-block (I use ka-block) and keep Google Safe Browsing active, waiting bait a Malwarebytes web security (via app or by extension for Safari), to risk as little as possible while browsing or download from the web. (when I use Firefox I already use your extension in beta, but my use of Firefox is a minority because I prefer Safari by far).

I add that I use Malwarebytes Premium (latest version) with scheduled update and scan every 1 hour

Thanks to anyone who wants to help me understand.

Greetings
Massimiliano

]]>235011Sun, 12 Aug 2018 15:21:33 +0000Malwarebytes v3 is the #1 CPU hog on all my macs at homehttps://forums.malwarebytes.com/topic/234871-malwarebytes-v3-is-the-1-cpu-hog-on-all-my-macs-at-home/
I own many different macs for my whole family:

- Macbook pro retina 2017 mid specs

- Macbook 12" (2x) top specs

- Macbook 13" 2015 top specs

- Mabook pro retina 2018 top specs

- etc.

All of them run High Sierra 10.13.6. All of them run MWB 3.3.32

On all of them, the attached is a typical representation of CPU usage i get from "RTProtectionDaemon".

😡As you can see, on a 9h 12m uptime, Malware Bytes was pegging the CPU at 94%!!!!!! 😡

This leads to:

- slow macs regardless of CPU type, memory and ssd type.

- a reduction in the lifespan of my components

- a pissed off customer.

I'd love to send the 'report' you asked in your FAQ but I can't find the button specified to generate it - I take your forum post refer to an older version of MWB?

In any case, please help, or else it's back to a different Antimalware for me. Thank you.

]]>234871Fri, 10 Aug 2018 11:06:41 +0000Compatibility with macOS 10.14 (Mojave) betashttps://forums.malwarebytes.com/topic/234874-compatibility-with-macos-1014-mojave-betas/
Please be aware that Malwarebytes for Mac is currently not fully compatible with betas of macOS Mojave. Attempts to install Malwarebytes, or to install an update offered by the Malwarebytes app, on Mojave will fail.

We are working on this, but please keep in mind that running a beta version of macOS comes with risks, and that not all apps will be fully compatible. Fortunately, we have seen no signs of problems other than installation and some display issues on Mojave (particularly involving dark mode). However, we cannot guarantee that there are no other issues, and you may not be so lucky with other apps. If you are running macOS betas on anything other than an expendable test machine, you should be sure to maintain a good set of backups!

]]>234780Thu, 09 Aug 2018 20:32:21 +0000Malwarebytes for Mac sending apps from Mac Store onto Quarantinehttps://forums.malwarebytes.com/topic/234748-malwarebytes-for-mac-sending-apps-from-mac-store-onto-quarantine/
I have tried to install an app from the Mac Store, but Malwarebytes for Mac keeps sending it into Quarantine. The app is Open Any Files: RAR Support. I understand that the Malwarebytes for Windows software allows an user to set exclusions so that the program will not send apps into Quarantine, but I cannot find similar functionality in the Malwarebutes for Mac programe. Can anyone advise?

I know this was an issue in the past, but just verifying that it is still not resolved...
I have a 3 client premium license used for 1 PC and 2 MAC computers. The PC shows up on my Malwarebytes account page, but the MAC's are not present.
Any update as to when we can expect to begin seeing the MAC clients appear on our account page? This would be nice for auditing. Thanks!

]]>234726Wed, 08 Aug 2018 17:52:10 +0000RTProtectionDaemon above 90% CPU usage, virtual memory 4.5 GB! https://forums.malwarebytes.com/topic/234485-rtprotectiondaemon-above-90-cpu-usage-virtual-memory-45-gb%C2%A0/
I saw another thread which did not seem to resolve the issue but moving away from malwarebytes. As I am a paying customer, I would like a resolution or a refund for the remaining next 12 months of paid fees.

Perhaps anyone else has an idea how to fix it?

- after awake from sleep my macbook camera would not work in chrome for a meet.google.com session.
- reboot of the system did not resolve either
- strange behavior.

]]>234485Fri, 03 Aug 2018 15:06:31 +0000RTProtectionDaemon using a lot of CPU cyclehttps://forums.malwarebytes.com/topic/234427-rtprotectiondaemon-using-a-lot-of-cpu-cycle/
I have been having a lot of slowdowns recently, and I see RTProtectionDaemon using 90%+ CPU on a regular basis.

High end MacBook Pro 2017 running OS X 10.13.6 on very fast networks.

]]>234427Thu, 02 Aug 2018 17:08:27 +0000https://forums.malwarebytes.com/topic/234354-1-mac-with-macos-and-windows-on-bootcamp-risks-about-malware-c/
Hello everyone
I would like to ask the staff a question.

If on a mac (updated to the last possible version) with Malwarebytes for macOS (last beta) a bootcamp partition is added with Windows (or 10 or 7 - the latter would give less problems even if unfortunately it will be updated only for 1 a year and a half) on which Malwarebytes for Windows (latest version available) is available as security software, is it creating a risky situation from the point of view of malware & C.?
Thanks to all those who want to clarify my ideas.
It could become a forced situation due to a feature that with macOS, as expected, gives many problems.
If it is better to use different computers, let me know.
Greetings

]]>234354Wed, 01 Aug 2018 15:27:52 +0000Bogus phone supporthttps://forums.malwarebytes.com/topic/233768-bogus-phone-support/
While searching net for a cat it clicked on a site and my computer froze and message popped up saying to call xxx-xxx-xxx. I immediately shut off my computer, restarted and googled this number. Results showed it was a bogus deal and not to call. Somehow it stole all my bookmarks on Firefox. I've chatted with Apple and upgraded both OS and latest version of Firefox but still no bookmarks. I then downloaded Malwarebytes and cleaned my machine but still no bookmarks. Anyone have any ideas how I can retrieve them?
]]>233768Fri, 27 Jul 2018 17:35:09 +0000"www.weknow.ac" infecting my MacBook Prohttps://forums.malwarebytes.com/topic/233861-wwwweknowac-infecting-my-macbook-pro/
I have a 2010 MacBook Pro with a 2 year old SSD, new battery and will be installing a new 16GB RAM this week.

I have been using Kaspersky for several years now but approximately a month ago I removed the program from my computer since I was told in a forum that Mac's don't need virus protection software.

Last week I contacted "Best Buy" on the phone where I have a yearly Geek support plan and asked them to reinstall Kaspersky because I saw a warning that I might have a virus in my computer. They transferred me to an Apple specialist and after 1 hour of the technician playing with the computer I was advised that it was all up-to-date.

Next day I noticed a "MacKeeper" add on my Chrome browser stating that I had viruses in my computer. I did not press any keys but went to several Mac forums to find out how to take care of the problem. So far nothing worked and the add is just that, an add.

Throughout the next few days I noticed that I had a icon in my Applications folder for "weknow.ac". I removed the program from my applications folder along with several other such files in my computer. I still keep getting that "weknow.ac" showing up at different times especially when I am on the web. It appears to be malware that I can't remove. The following are incidents that happened today:

1. Anything that I typed on the address line at the top of the browser gets redirected to an address that I can't decipher with no web page but for a split of a second I see the word "weknow.ac"

2. If I go to "Chrome-Preferences (Settings)-Search Engines-Manage Search Engines" it shows "www.weknow.ac" as my default search engine. I also have Google and some other search engines on that list. If I click on "weknow.ac" nothing happens but if I click on any other engine the "Edit/Remove From List" button opens up. These engines I can edit or remove from list.

3. Today I typed in an address at the top of my Chrome browser and a window opened up telling me that "weknow.ac" prevented the page from opening up. Every couple of hours I have to go to my system preferences and change something that I have not changed.

On July 22, in the Apple Forum some people suggested that I DL "Malwearbites". I did install the program and ran a scan. Initially the program quarantined 3-4 threats. On the 26 and 27 "Malwearbites" quarantined several other threats. The Dashboard shows that the computer is clean yet "weknow.ac" still is affecting my computer.

Hope this is enough information to get my point across. :-)

Richard Holub

]]>233861Sat, 28 Jul 2018 15:21:50 +0000Malwarebytes Premium Internet Data Usagehttps://forums.malwarebytes.com/topic/215083-malwarebytes-premium-internet-data-usage/
I recently installed Malwarebytes Premium on my MacBook Air and I'm on a fixed internet satellite data plan. I've used a significant amount of my monthly data allowance since installing the Malwarebytes software. I'm wondering if leaving the Real Time Protection on is contributing to the abnormal depletion of my internet data? I assumed the only data usage this software would use would be when downloading updates and that this amount of data would not be significant. Is this assumption correct?
]]>215083Wed, 15 Nov 2017 03:06:48 +0000Two icons on the top bar and quithttps://forums.malwarebytes.com/topic/233698-two-icons-on-the-top-bar-and-quit/
Hi!

macOS 10.13.6

MBAM 3.3.32

1. After installing Malwarebytes I have two icons on the top bar in MacOs.

This little guy 2x

Hiding an icon from setting doesn't fix this two icons issue. Of course the icon(s) disappears, but why in the first place there are two icons?

2. When I open the Malwarebytes (from either icons) and then select Malwarebytes -> quit Malwarebytes, it just closes the window, not quitting the software. Checking real-time protection (on / off) doesn't resolve that I can't quit the software. So, how do I quit the software?

]]>233698Thu, 26 Jul 2018 11:10:14 +0000Robhttps://forums.malwarebytes.com/topic/233611-rob/I clicked on a site and later received a blackmail email saying they had all my addresses. I have premium installed
]]>233611Tue, 24 Jul 2018 22:11:58 +0000Automatic or Manual Scanninghttps://forums.malwarebytes.com/topic/233396-automatic-or-manual-scanning/
Just installed Malwarebytes 3.3.32 for my Mac. Does Malware bytes scan auto magically or do I have to open the app to have a scan run?
]]>233396Fri, 20 Jul 2018 20:39:09 +0000MAC 3.0 No Scanning Schedulehttps://forums.malwarebytes.com/topic/206828-mac-30-no-scanning-schedule/
I have just purchased Malewarebytes 3.0 for MAC and installed it on top of the free Malewarebytes for 3.0 for MAC. I cannot see any scan scheduling options or selections.

The Malwarebytes 3.3 installer proceeded until step to check security privacy installer, then stopped, then I went into the security&privacy applet (set at AppSore and Identified developers) to give authorisation: but in 10.13.6 this authorisation possibility did not show !!

How to finish that, to get Malwarebytes going?

Lex

]]>233071Sat, 14 Jul 2018 09:09:23 +0000Is Ka-block safe?https://forums.malwarebytes.com/topic/232970-is-ka-block-safe/
On macOS HighSierra 10.13.6 I use Malwarebytes Premium 3.3.3.4 and with Safari I use ka-block to block advertisements because it is the only one that displays in the Safari extension panel the following sentence: "Ka-Block does not have permission to read or transmit content from any webpages" unlike other extensions (the majority), such as AdGuard AdBlocker (that I installed for a few minutes and then I immediately removed, just to make the screenshot), which instead display in Safari phrases of a completely different: (see attached images)

I wanted to ask, having read on the blog of malicious ad-block present, if this is part of those safe or not?

I thank all those who want to clarify my ideas (I state that ka-block is recommended, as the only one that does not read and does not transmit sensitive data, from an Italian blog on the apple world: this is the related article, obviously in Italian)

Regards

Massimiliano

]]>232970Thu, 12 Jul 2018 11:32:44 +0000Preventing spread of non-Mac-specific malwarehttps://forums.malwarebytes.com/topic/232978-preventing-spread-of-non-mac-specific-malware/
I am currently running MBAM for Mac and am concerned with the potential for me to pass along non-Mac malware to contacts running Windows. It's a significant risk to reputation that carries potential for legal liability. I was hoping for some advice on whether MBAM for Mac would detect and prevent Windows malware and, if not, whether MBAM for Mac can run alongside a more traditional AV. Furthermore, on the latter point, are there specific configurations that would prevent conflict and unnecessary CPU drain.
]]>232978Thu, 12 Jul 2018 16:31:45 +0000Suggestion/Feedbackhttps://forums.malwarebytes.com/topic/232902-suggestionfeedback/
For the next version it would be interesting if in the ABOUT MALWAREBYTES SCREEN there was also the CURRENT PROTECTION VERSION in addition to the MALWAREBYTES CURRENT VERSION

I await feedback

Thanks

Regards

Massimiliano

]]>232902Wed, 11 Jul 2018 06:30:02 +0000Will Malwarebytes function properly if Spotlight index is nit complete?https://forums.malwarebytes.com/topic/232807-will-malwarebytes-function-properly-if-spotlight-index-is-nit-complete/
Had some issues with Finder and Spotlight not finding files. Used the instructions to rebuild Spotlight index in Mac. Put entire Macintosh HD there. Checked and now it seems to find all the files again, but mdworker files are still active in Activity Monitor.
It has been 7 hours and I can't keep Mac going anymore.

My question is - could there be any damage or security risk if Spotlight is interrupted indexing everything? For example, would some important system files not find their data to function properly?
Among them, would Malwarebytes still work at 100%?

]]>232807Tue, 10 Jul 2018 00:38:51 +0000Activated Status Lost After Upgrading to 3.3.32https://forums.malwarebytes.com/topic/232847-activated-status-lost-after-upgrading-to-3332/
Running on macOS 10.13.5 on a 2015 13" MB Pro base model. I had bought a 3-device license months ago, where I was using it on two Windows PCs and this Mac and it activated just fine. However, when I installed the 3.3.32 update today (from whatever latest version 3+ it was running before) the activated status is gone. From the Windows version, it says I have 131 days left (at the time of writing this) until my multi-license expires. I get this error instead when trying to re-enter the license key.

and 234 days ago puts me on November 18/19, 2017, which is clearly long after the cut-off date. I can even provide a receipt with a dated proof of purchase. This was for an orange NA-packaged retail box of Malwarebytes Anti-Malware Premium + Anti-Exploit + Anti-Ransomware for 3 PCs / 1 Year (before the packaging changed to blue). My computer store didn't even have the Mac version in yet at the time.

I realize that I will eventually have to separate the licenses, which I will do so when this expires, but is there no leeway for folks like me where the license did work fine on day one and still have some time left? Especially without warning like this?