TripAdvisor Traveler Rating:

5.05Cleanliness

5.05Location

5.05Rooms

5.05Service

5.05SleepQuality

5.05Value

5.05

“long-term excellence”

Aug 28, 2013David L, Hermitage

Tess, manager, was excellent. So were the maintenance guys, housekeeping and other front desk persons. We felt that any request was honored quickly. We are most unhappy with the wyndham rewards program since they advertised in a brochure that 6000 oints would get a free night's stay, then when we tried to cash in, the required points went to 14,000! We were at that hotel for 15 weeks.

Read management response to this review.

Management response from HospitalityMgr, Manager

Thank you for writing this review, and also your great compliments toward our hotel service. We do our best to work with a team effort to make sure everything during your stay is as accommodating as possible. I do know that Wyndham is in the midst of revamping the Wyndham Rewards to make it easier to redeem points from your first night stay. With this update, some reward redemptions have changed. If you would like you could visit WyndhamRewards.com for more info on redeeming free nights . I am more than sure they would be more than happy to answer any of your questions. Thank you, Tess CottonP.S. If you would like to provide more insight on your stay, please call me Monday- Friday, 9a-5p. I would love to speak with you.
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