JohanR

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Hi Ann!
8va is implemented in our code, but because of related graphical issues it has not been released yet. The issues are being sorted out as we speak, so 8va and a number of other new symbols should be included in the next update of the program…

Hello,
We have not seen this issue and would really like to know more!
Is the page public, can you link to it here, or email it to us?
Are you using Mac or PC or on a smartphone? Is the issue the same if you try a different browser or a different…

Hi!
Are you recording using a MIDI keyboard or through a microphone?
If you are using a microphone, make sure to select "Instrument recording" (the guitar icon). Voice Recording (the lips icon) will only record one note at a time.
If this is not …

Hi! Sorry for the late reply.
You can merge voices in the Voices/Mixer mode by dragging them on top of eachother in the side panel or in the score, please check this tutorial video:
Hope this helps!
/ JohanR

Hello! Sorry for the late reply. We have just released an updated ScoreCloud 4.1 that resolves a lot of audio issues. If you are still having this problem even after the update, please file a new bug report from within the program!
Thank you!
/ Jo…

Hi!
ScoreCloud does use the SMuFL system for music fonts, our own "ModusNotes" and the open "Bravura" are SMuFL fonts, and are available as options in the program right now.
That said, we have not implemented all functionality to support the full …

Hi,
In the updated program, you can download an mp3 of your score. You will see instructions if you click "Export --> Song as audio file" on the File menu to see instructions for how to do that.
(Note that the MIDI sounds on mac are the interna…

Hi!
Although this might not be what you're after, it might help someone to know that you can now insert hidden time signature changes. And since the default beaming is based on the time signature, you can insert a temporary 3+3+2/8 time signature t…

Hi!
If you deselect all score objects, by clicking the background (the actions panel says "Page" selected), the playback will start from the beginning of the song.
Hope this helps!
/ JohanR, ScoreCloud

Hi again!
We have now recreated your case and can confirm that it does indeed play
[intro] [intro] [A] [A] [B] [A] [B] and lastly the final bar [A']
that is without repeating the [A] part the second time.
We will look at the repeat logic to see…

Hi!
We have regarded this feedback, but had unfortunately missed posting a reply here.
I'm not sure that we understand what you want to accomplish with the repeats. I'm interpreting your screenshot that it should play like this:
[intro] [intro] […

Hi! Sorry this answer is so late.
You can insert clef changes by right clicking in the score and choosing "Insert here -> Clef"
I would make the drone as a new voice in the same staff. You can do this by right clicking a note and choosing "Move…

Hi!
Sorry, this answer comes so late!
It is currently not possible to write 64th or 128th notes using manual input.
You can however get them into your score using this workaround:
* Make the rhythm you want in half time in a new document.
* Open…

Hi!
Yes. The up front price for the app in the appstore is for the mobile client, and it's separate from the account subscription. Unfortunately it is not possible to control the price in the appstore based on the subscriptions.
/ JohanR, ScoreCl…

Hi!
Yes, we were having server problems for a couple of hours during the weekend. It should have been fixed during Sunday, and we are working on updating the code so that this issue doesn't happen again!
Thank you for reporting!
/ JohanR, ScoreCl…

Alright.
You can move all notes by pressing ctrl+a to select all, or by clicking to the left of the clef to select a single part, and using the up/down arrows. Pressing ctrl+↑ (arrow up) will move them a whole octave at once.
Another way to move a…

Hi!
There should definitely be a "Print" under the file menu. Please update the program to the latest version by going to the "Help" menu and select "Check for updates".
If you open the song in ScoreCloud Studio, you can also press the little "My …

Hi!
This sounds weird, it is not supposed to do that.
So, you have downloaded and installed ScoreCloud Studio and are running it on Windows. Here is how it should look
Printing the song is done from the File menu -> Print, or by pressing Ctr…

Hi!
That is interesting that this solved the issue for you!
Could you please send a bug report like I described above, so we can check why that fixed it for you!
Thanks so much for coming back and reporting this!
/ JohanR, ScoreCloud

Hi!
When inserting staves manually, by using "Add more -> Add empty staff" in the toolbar, the new staff defaults to a treble staff.
When recording audio or MIDI through the listener, the analysis chooses the staff automatically based on the pi…

Hi!
Thanks for reaching out!
Yes, ScoreCloud Studio is a Windows or Mac program that doesn't need anything else to work. With an internet connection and a microphone (and optionally a MIDI keyboard) you can use it as intended!
We do have an app, …

Hi!
I understand.
We have not had this feature request before, so that's why it is not in there. We have really tried to not to just bloat the program with a lot of features without knowing that our users want them.
But now it is definitely on t…

Hi!
What do you mean by "shaded out"? We don't have features locked in that way by paying, so I'm guessing this is a different problem.
Some actions in the toolbar affects the selected score item (like a note or a bar), so if no score item is sele…

Hi!
Make sure you are pressing play in the listener, the bottom section, and not in the song window, top left.
If you are getting an error, or if you can see the playhead moving but not hearing any sound, please check your "Audi Ouput" and "MIDI p…