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zimbra address book for ms outlook and special characters problem

Hello,
I've zimbra 8.0.2 in some case i've users that were using zimbra webamail for work and this ok, but now some users wish change from web to outlook client (2007/2010) . The problem is when i need migrate the address book and this have special characters from some contacts. I migrate address book (preference -> import/export -> type contacts,outlook 2003 and outlook) but when i've migrated the csv data and go to contacts i see the error.