MAC Address

MAC addresses are written as 12 digits containing both letters and numbers (0-9, A-F). A MAC address is unique. The first six characters of the MAC address are unique to the manufacturer of the device.

Troubleshooting

The lights indicate the current status of your modem. To troubleshoot any connection problems, use the table below.

Gateway Light

Status

Problem

POWER

Solid Green

None

Off

No power - Verify that the power supply and electrical outlet connections are secure. Also make sure the outlet is not connected to a switch.

DS

(Downstream)

Solid Green

None

Blinking Green

Modem establishing a connection from the Internet to the computer

US

(Upstream)

Solid Green

None

Blinking Green

Modem trying to connect to service - looking for upstream

Off

Modem establishing a connection from the computer to the Internet

ONLINE

Solid Green

None

Off

No connection

ETHERNET 1-4

Solid Green

None - a device is connected to the Ethernet port

Blinking Green

None - a device is connected to the Ethernet port and data is being sent to or from the modem.

Off

No connection

WIRELESS LINK

Solid Green

None - the Wireless Access Point is operational

Blinking Green

None - data is being transferred over the wireless connection

Off

The wireless access point has been disabled by the user

TEL 1 TEL 2

Solid Green

None. Indicates service is enabled

Blinking Green

None - Line 1 or Line 2 is in use

BATTERY

Solid Green

None - battery is charged

Blinking Green

Battery charge is low

Off

No battery in the unit.

Manufacturer Resources

For more detailed technical information on the DLink DCM301, use the resources below.