Transcript

Hi Jennifer. My name is Matt with ConvertKit. I hope you're doing well today. Saw that you signed up so wanted to send you a quick video and just say welcome.

Really glad that you're here. I also want to check in with you see how your first experience with ConvertKit was going. Do you have any questions? Is there anything you feel stuck on. Anything I can help with if that's the case. Totally understandable.

Just hit reply and let me know. Be more than happy to help you out. What's up. My name is Matt with ConvertKit and we have been using Bonjoro for two months. Three months. The point is it transformed our onboarding and we have reduced our churn overall user churn by 17 percent. The responses that we get from our users is just that they're so incredibly excited. One thing specifically someone said and this is my favorite part of it. They said "I can't believe someone noticed me", just that.

When your users feel like you notice them specifically and you reach out to them specifically especially with your face and your smile and your enthusiasm that is what starts to change things for them. It\'s like a little like a little gift that just pops up in the middle of their day and you get to present that to them. Anything that you say after that they\'ll just be hanging on every word. So that is where you deliver your say just number one tip.

This is the number one thing that I recommend you do as you're getting started with ConvertKit. Create a form. Whatever it might be for you, Bonjoro can help you get that message across and the most meaningful specific and intentional happy way that you've ever imagined. Give it a try.

Transcript

Hi there my name is Allison Groves and I have the awesome privilege of helping take care of users at a company called Highrise.

Highrise is a CRM that helps really anyone out there from the smallest to the base of businesses manage all of their contacts and their relationships with their customers their vendors basically anyone they interact with. At Highrise we use Bonjoro to welcome new users as they come into the platform.

So when anyone signed up for a trial of Highrise, I introduced myself I let them you know, know a little bit about more about Highrise. But then I also speak to what they do, what they've already done inside Highrise, and hopefully just make them feel really welcome right off the bat. I think so often we, and by we, I mean folks who work with users but not only in the tech industry but in any capacity. We have a tendency to want to go bigger, faster, stronger, harder, because we're just trying to automate and go quicker and you know group everyone together into one giant big bubble. We just make the assumption that they're all the same and that couldn't be any further from the truth.

Every single human being is different and special and wonderful and lovely and we need to celebrate that. I have been shocked to see the results since we started using Bonjoro. The feedback that I get overwhelmingly is I've never seen anyone do this before and I think this is amazing. We have seen open rates on the e-mails well over the 70 percent range. In fact I think even in the last week I've averaged over 80 percent. Anyone would kill for that sort of open rate on e-mails. And so I would challenge anyone out there thus in any sort of customer facing role to think about taking that one extra step to put your face to something, to put your personality to something, and say "Hello my name is... How can I help you? What specific needs do you have?".

Even if Highrise is not a good fit for someone, they will remember that for a really long time. They will remember that we took the time to say hello to be personal to try and build that relationship, and maybe when they are recommending other apps to another people that would really stick in their mind too.

Thanks for all you all do. This is just my personal hello to everyone on the Bonjoro team. I would put my bear suit on but it's about ninety degrees outside. Whatever that translates to in celsius, it translates to hot. So also to have for me to have the bare suit on right now. But thanks for everything you do. Thanks for helping us stand out in the way we do. And I use I spend all day everyday in your app so thanks for all your hard work and I really appreciate.

The five of us in customer success we are dealing on the frontlines with helping our clients be happy satisfied, remain engaged you know through education and helpful tools.

We use Bonjoro a lot here. Every new client who signs up gets a Bonjoro from someone not only just customer success, but in the whole Design Pickle team. Our founder Russ Perry has one. Jim Pedicon our marketing director. Almost everyone on the Design Pickle team has a Bonjoro account and daily they are assigned one to two Bonjoros to new clients to say hello. We have a lot of fun doing it, we have internal competitions in the office to see who could get the most clicks or can come up with the most creative you know Bonjoro and or get the most awesome replies. Everyone can get involved in the team.

We have noticed just so much great feedback in if and from emails from clients just saying "what an amazing customer success experience". It opens up pathways to communication and engagement with your clients that we didn't always see before.

Before Bonjoro we actually cold called every new client and that was always difficult because of time consumption, you're not sure if you gonna talk to someone or leave a voicemail. Bonjoro were able to kind of quickly craft a great creative message with our main talking points and really make that personal toward the client. You know we always say their name, we mention what they're working on and because we're genuinely excited to work with them and their projects. Even as we scale up and I think that's the biggest problem for a lot of the companies my size, is the bigger that we're getting, we are always afraid of losing that personal touch that we've developed when we were much smaller so I think Bonjoro is a super effective way to maintain that personal connection, and it's super cost effective. There, I mean our whole team is less than you know are probably our Nespresso monthly bill.

E-mails are great but seeing a face and a voice and a message is so much more powerful to a client. Bonjoro is an amazing tool. We plan to use it more and more as we find more reasons to do it.