Due to continued airspace and airport closures in Pakistan, all Etihad flights to/from Pakistan have been cancelled on February 28, 2019. All affected guests can refund or rebook their tickets once the airspace is open.

All First and Business Class guests (except those travelling on Business Saver Tickets) can enjoy the convenience of our Etihad Chauffeur service to and from Abu Dhabi International Airport, to and from anywhere in the UAE.

Guests travelling in The Residence receive free Chauffeur pick-ups and drop-offs at all A380 destinations globally.

Yes. Our Airport Transfer service is available to all guests, irrespective of booking class, across our global network (except for the UAE), through our partner Conxxe. Guests can even earn Etihad Guest Miles when they book through us.

The Etihad Chauffeur service must be booked at least 24 hours before travel. The service will not be confirmed for bookings made within 24 hours, and cannot be arranged for guests on arrival into the airport without a prior booking.

It is the guest’s responsibility to hold valid travel documents and know the visa requirements of the country they are travelling to. For further clarification, they can contact the local embassy or consulate of their destination country.

For UAE visa information, we have partnered with TT services to provide you with convenient visa services.

All guests are welcome to access our lounges at Abu Dhabi airport. Guests travelling in The Residence, First Class and Business Class can enjoy our lounges on a complimentary basis. Economy Class guests can also access our lounges for a small fee.

In addition, Etihad Guest Silver, Gold and Gold Elite members can access some lounges. Restrictions apply.

On the day of the flight, guests should arrive at the airport early to give themselves plenty of time to complete the necessary checks and procedures. Check-in usually opens three hours before departure.

Etihad is the only airline in the region to offer a US immigration facility within Abu Dhabi Airport. This means that guests flying to the US will complete US immigration checks before they fly, not after landing.

They will then arrive into the US domestic terminal and skip international immigration queues.

It’s important to tell your guests:

Check-in for Etihad flights to the US closes two hours before the flight, so they must arrive at the airport in plenty of time.

All guests must go through the US Immigration facility, located near gates 58 – 61 in Terminal 3, no later than 60 minutes before the flight. If guests are late to report to the US Immigration facility, they may be denied boarding.

Guests must check all the restricted and prohibited items that they can bring into the US before they pack.

Guests’ date of entry into the US on their passport will be the date they depart from Abu Dhabi, and not the date they arrive in the US.

The United States Customs and Border Protection (CBP) facility at Terminal 3 in Abu Dhabi Airport is a purpose-built facility that allows US-bound passengers to undertake all immigration, customs and agriculture inspections in Abu Dhabi before departure.

Guests flying to all US destinations must use the CBP facility at Abu Dhabi International Airport.