Where are my tickets?

Please note, only purchase tickets from official sellers, tickets purchased via 3rd party re-seller websites (such as TicketBis, StubHub) are not valid and you may be refused entry, see here for more information: Official Sellers & Unauthorised Ticket Information.

Find your booking confirmation: During busy periods it can take up to 24 hours for your booking to be visible in your My Account > Ticket Purchase History and for the booking email confirmation to reach your inbox.

Where is my ticket: On my card/app, or paper ticket or e-ticket?

One Hotspur Member:

Your ticket will automatically be loaded on to your Stadium Access Card & it will be visible in the app at least 48 hours prior to the match.

If your ticket is not visible via the App, please check your email for an e-ticket, this may have been produced if you purchased a ticket via Ticket Exchange.

New One Hotspur Member, card hasn't arrived yet:

If you have recently joined, if you haven't been sent your Stadium Access card yet, we'll create a paper ticket or an e-ticket for you. In the unlikely event that neither have arrived by match-day please visit the ticket office which is open up to 4 hours prior to kick off.

Non-members:

You will either receive a paper ticket or an e-ticket. In the unlikely event that neither have arrived by match-day please visit the ticket office which is open up to 4 hours prior to kick off.

Season Ticket holders:

Your ticket will automatically be applied to your Stadium Access card, and will be visible in the app within 48 hours of the match.

If you purchase a different seat to your usual one, or buy a ticket on the Ticket Exchange, you will be sent an e-ticket or match ticket by post. As such, your stadium access card (and App) would not be valid in this instance.

Home​ tickets:

Your tickets will automatically be loaded onto your 2019/20 Season Stadium Access Card (see image below of One Hotspur membership card). We are no longer producing e-tickets for matches. If you have misplaced your Stadium Access Card, download the Spurs Official App, where you can access and scan your tickets from your smart phone.

I can't find my Stadium Access Card?

If you don't have a Stadium Access Card, you can access your tickets via the Spurs Official app.

If you can't download the App or have problems finding your tickets on the app, please arrive early and visit the Ticket Office with photo ID and the team can arrange replacement tickets, they are available 4 hours prior to kick-off until half-time.

If required please arrive at least 90 minutes prior to the advertised kick-off to collect your tickets and clear security.

Arrive early, the stadium is open 2 hours prior to kick-off.

You'll find the ticket office in the North West corner, near Sainsbury's:

Away tickets:

You will be sent a paper ticket to your address as per your account (change your address​) approximately 7 days prior to the match. If your ticket has not arrived on the last working day before the match, please contact the Ticket Office on 0344 844 0102 (select option 2, the team are available Monday to Friday 9:30am to 5pm) or message us and we will be able to investigate and arrange a duplicate ticket for collection if appropriate.