Informed
consumers make financially-responsible decisions and they
generally become strong and vocal advocates of the businesses
that provide services for them.

We
want you to be an informed cremation consumer. Not only is this
taking the ethical high road, it's the humane and
considerate thing to do for another person who just experienced a
death in their family or social circle.

Please
download and review the following documents:

General
Price List:
The Federal Trade Commission requires that all funeral and
cremation providers offer their customers a General Price List
PRIOR TO THE DISCUSSION of funeral or cremation arrangements.

Information
We'll Need Form:
This document will prepare you for the information we'll need to
complete and file the original certificate of death with the
Department of Health (or other registrar.)

Step
Two - Call City Funeral Service at (877) 274-5152

You
can notify City Funeral Service of a death AT ANY TIME,
REGARDLESS OF THE DAY OR TIME. Whether it's 2:00 AM on Christmas
Day or 2:00 PM on July 4th, we're here for you! Our staff
will immediately respond to your needs, or, if our answering
service should intercept the initial call, we'll call you back
within 5 minutes.

We'll
ask you basic information during the initial call: the name of
the person who died, the date and place of death, and the name,
address, and telephone number of the person making the necessary
cremation arrangements (this person may or may not be you.)

If
death occurs at home, we'll also ask the name, telephone number,
and address of the decedent's personal physician. We'll also ask
when the decedent last saw their doctor as this will determine if
the Medical Examiner has to investigate the death.

We'll
conclude the initial call by asking you for your verbal
permission to transfer the decedent from the place of death to
our funeral home. We'll also coordinate a time with you when the
direct cremation arrangements can be finalized.

Step
Three - Finalize The Cremation Arrangements

There
are a number of documents that have to be prepared by us and
signed by you before the direct cremation can take place. If you
are unable to personally visit our office, these documents can be
forwarded to you via FedEx, Express Mail or we can e-mail PDF
files to you.

If
you opt to have these documents express mailed to you, you must
return them as quickly as possible to our office.

During
the arrangement conference (or arrangement call if you're
not personally visiting our office), we'll ask you if you want to
publish a death notice in a newspaper, we'll inquire if you need
printed items such as memorial cards or acknowledgment cards, and
we'll ask you about the final disposition of the cremated
remains.

Cremated
remains can be interred in a family plot in a cemetery, placed in
a niche in a columbarium, or they can be scattered at sea or over
land. If the decedent was an honorably discharged veteran of U.S.
Armed Service, the cremated remains can be forwarded to a
National Cemetery for burial or placement in a niche, without
cost to you.

City
Funeral Service does NOT offer long term storage of cremated
remains.

The
last thing we'll do during the arrangement conference is secure
payment for our services. For more about our payment policy,
please read our Payment-Identification
Policies page.

After
payment has been made, leave everything else to us. We'll handle
all of the paperwork and personally supervise the transfer of the
body from our funeral home to the crematory.

If
you have any questions or comments about this page of our web
site, please contact City Funeral Service at (877) 274-5152.
Sometimes a five-minute telephone call with a caring and
experienced cremation professional can answer a question that has
bothered you for years!