Operations Manager/Information Technologist V

Start Date: 2009-01-01End Date: 2010-01-01

Worked as the Operations Officer of a 24x7 Operations Environment. Managed several Operators supporting an important Government Project. Produced daily reports for high-level customers, as well as deliver those reports verbally at the daily meeting(s). Attended multiple meetings daily representing the Operational Team and the interests of the customer. Maintained meticulous trending analysis and published reports used to further identify problematic issues, and provide solutions to operate more efficiently as well as to eliminate identified issues. Worked with Analysts to more efficiently perform the mission and to ensure the customer receives the highest level of quality product. Use a variety of Tools and Programs to monitor multiple systems and to remotely observe subordinate Operators. Provided real-time problem identification and anomaly resolution during high tempo periods, to maintain the optimal performing environment.

Mission Manager/Information Technologist III

Start Date: 2007-10-01End Date: 2009-01-01

Qualified Tier 2 level operator who managed continuous system operations and mission activities. The Subject matter expert on an important Government project, supporting continuous operations. The Lead Technical Operator in sustained operations representing the office in various technical and management meetings. Managed 6 operators, who monitor the system on a continual basis. Utilized various engineering systems and processing equipment with significant emphasis on working with integrated engineering teams and customer contacts. Monitored and analyzed data in order to provide operational recommendations and prepare reports. Monitored all hardware components to ensure network communication facilities are operating at optimum levels.