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Review of Cougar Line Service

Student leaders and UH
administrators will be riding the
Cougar Line shuttles to listen to
student needs and find ways to
enhance the Cougar Line experience.

Several suggestions from the
students include maps at all shuttle
shelters, more defined shuttle stops
in the parking lots and by buildings
that are currently unmarked,
changing the names of some of the
routes to make them less confusing,
and revisions to the service to help
meet student demand at high-traffic
locations. In addition to
suggestions from the students, UH
administrators heard from the Cougar
Line drivers about feedback they
receive every day from the students
who ride the routes.

“The evaluation process of the
Cougar Line will be ongoing,” said
Emily Messa, assistant vice
president for university services.
“We’ve learned that as we build more
buildings and change where people
are parking, we change their habits
and how they arrive at their
buildings. As service providers, we
need to be flexible to accommodate
the changing community needs.”

All campus routes will be evaluated
during the first part of October and
based on information gathered,
students and administrators will
make decisions that enhance the
shuttle service.

“We will be looking at all aspects
of our services,” said Maria Honey,
university services marketing
manager. “We anticipate the shuttle
evaluation and changes made as a
result will take the rest of the
fall semester in time to roll out in
the spring.”