All jewellery is carefully packaged in a jewellery box with tissue paper, unless otherwise agreed upon. That jewellery box is safely packaged in bubble wrap and a sturdy cardboard box suitable for shipping.

Your order is shipped within 7 workdays, after receiving payment, provided that the product is in stock. For orders on products that are not in stock and need to be made, contact info@maloupaul.nl for details on production and shipping time.

If the shipping time of your order exceeds the 7 workdays, you will be notified via email.

Delivery time is indicative and does not give the customer the right for dissolution or compensation, unless parties have otherwise agreed upon, in a formal and written agreement.

Seller is allowed to deliver orders in parts, unless parties have otherwise agreed upon, in a formal and written agreement. When an order is delivered in parts, seller is allowed to invoice these parts separately.

If a customer wishes to receive the pieces of jewellery earlier, he/she needs to contact seller via email to see what the possibilities are, before ordering.

Return policy

The customer is legally entitled to cancel an order within 14 working days of receipt of the product and to return it for a full refund.

The customer is not allowed to return items that have been made especially for the customer, personalized or made to certain specifications, specified by the customer.

If a customer wishes to return an item he/she should email seller at info@maloupaul.nlto notify seller of the return within 14 days of receiving the item. Included in the email should be the customer’s name and invoice number and reason for returning.

The customer can use the cancellation form of the seller. The seller is obligated to supply the customer with this form upon request of the customer.

The customer is responsible for the shipping costs, made for returning the item(s).

The customer should make it clear if he/she requires an exchange or refund for the item.

The customer must take reasonable care of all items in their possession and return them to seller, appropriately packaged to avoid damage, within 7 days from the cancellation date. Items should be returned in their original packaging to ensure they are adequately protected in transit. If a customer does not apply to these terms, a fee may be charged to the customer.

Items returned outside of the above timeframes will not be accepted and will be returned to the customer.

In case of returning an entire order, the customer receives a full refund, including the shipping costs made to deliver the goods to the customer. When the customer returns only part of the order, the shipping costs are not refunded. The customer is responsible for the shipping costs, made for returning item(s) to the seller.

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