We have a great variety of reports on your team’s activities; reports about call line status, analyst performance,, and a lot more to improve your work flow. Our indicators show your customer all your operation numbers online.

Create your own satisfaction survey, with questions that are relevant to your business, so that customers can answer them every end of service. Organize your survey in a specific area, making it easy to analyze results.

with this exclusive resource, you can set Nuubes desk to open calls automatically with e-mail accounts that work only with this purpose. You can have, for example, a complaint or suggestion area on the company’s website.

Create service levels, such as L1, L2, L3, for forwarding calls, according to their level of difficulty. With a preset workflow, the system will forward the calls to the appropriate level, by changing the call status.

Through automation, different rules send e-mails and notifications, forwarding calls to the responsible departments, every time a user generates a new register. Define patterns and make personalized automation rules for your company.

Nuubes desk will simplify and gradually reduce your support volume. That ‘s because registers are organized in our database, making it possible for your company to extract reports and quickly implement correction processes.

With Nuubes we were able to automatize the service flow, restructure our processes, have more control, reduce time and improve the quality of our results. I highly Recommend Nuubes.

André Lima, CEO Founder, Believe You

Define SLA levels by type of call, severity or customer.

Store the time of every step of your call , generating fundamental statistics to measure and evaluate the efficiency of the service teams.

A call with SLA presents a marker with time conclusion (clock). This way, the operator ensure SLA to your customers.