Our Mission

It is the mission of our Cox Family of Dealerships to be the leading provider of Automotive products that meet the transportation needs of our customers. We are committed to provide long term satisfaction to our customer, responding to their expectations and needs by maintaining adequate inventories, highly trained and qualified employees, service excellence and integrity in our business practices.We are further committed to providing a business environment that promotes excellence and growth for our employees.In maintaining this commitment, we can be assured of generating a reasonable return on investment to sustain our continuation as a healthy business entity.

Guiding Principles

QUALITY COMES FIRST

To keep industry leadership in customer satisfaction, the quality of our sales effort and service work must be our number one priority.

CUSTOMERS ARE THE FOCUS OF EVERYTHING WE DO

Our work must be done with the customer in mind, providing better products and services than our competitors.

INTEGRITY IS NEVER COMPROMISED

The conduct of our dealership and employees must be pursued in a matter that is socially responsible and commands respect for its integrity. Do not compromise the Dealerships’ or your integrity to anyone or anything.

CONTINUOUS IMPROVEMENT IS ESSENTIAL TO OUR SUCCESS

We must strive for excellence in everything we do: in our sales and service efforts, the business and personal relationships, which develop with customers, our competitiveness and our profitability.

Our Customer Pledge Standards

We have developed 24 basic Standards of customer service that will help deliver quality service. They are not all-inclusive, but form the core of what our customers expect from us and what we pledge to them.

SHOPPING

Our facilities are attractive with convenient hours of operation.

We welcome our customers courteously and promptly.

Our salespeople serve as knowledgeable consultants.

The right vehicle is available on the lot.

COMMUNICATION

Our advertising is credible and honest.

Our salespeople follow up after delivery.

We provide maintenance reminders.

Our service department follows up after every service visit.

We contact all of our customers at least annually.

SALES & DELIVERY

Sales experience is professional and not high pressure.

Terms of the sale/lease are fully disclosed.

Finance and Insurance process is pleasant, efficient and represents value to our customer.

Salespeople conduct a thorough, quality delivery.

SERVICE

We welcome our customers service business.

Service appointments are easily made.

Check-in is easy and convenient and the service advisor is friendly and competent.