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olvidé mi contraseña y no puedo migrar mi cuenta

No sé si alguién podrá responderme en español

i will try in english

I forgot my password from my institucional e-mail accout (from Facultad de Psicología Universidad de la República) I had re-direct my email from that account to my gmail account so I usually don`t login from the official intitucional web site, now when I try to login from the there Zimbra opens a new window where i can't do nothing with out my pasword, I don´t get my email as normal in my gmail account and i can't migrate my mail.
can some body please help me is really urgent.
thanks

I forgot my password from my institucional e-mail accout (from Facultad de Psicología Universidad de la República) I had re-direct my email from that account to my gmail account so I usually don`t login from the official intitucional web site, now when I try to login from the there Zimbra opens a new window where i can't do nothing with out my pasword, I don´t get my email as normal in my gmail account and i can't migrate my mail.
can some body please help me is really urgent.

Who provides your Zimbra mail service? I'm afraid you'll have to contact them as we don't have any access to the server and we don't have any possibility of resetting your password.