BILLING NEWS

Authorization numbers for PA requests are no longer case-sensitive in the Provider Healthcare Portal

July 28, 2017

Indiana Health Coverage Programs (IHCP) notified providers in IHCP banner page BR201718 that the Provider Healthcare Portal (Portal) required the use of UPPER-CASE letters when keying the alphabetical characters of an authorization number associated with a prior authorization (PA) request. An authorization number that included lower-case alpha characters returned no search results. This issue has been resolved. The Portal now allows users to enter PA authorization numbers using lower-case or upper-case alpha characters. Entries keyed in lower-case are now automatically converted into upper-case by the system.