Still need help?

If you've contacted your payment vendor and attempted all the above steps, but your payment is still not processing, submit a support request. When submitting a support request, make sure that you're signed in to your account.

Dropbox Business admins can also contact support by opening their Admin Console and clicking the Help tab.

For our advanced users

For PayPal transactions, a full list of error codes and their descriptions, as reported by the banks authorizing the transactions, can be found on the PayPal website.