Calling the above numbers will incur the cost of a 13/1300 number . Alternatively you can contact us at customerservice@icb.com.au

1. Authorised Representatives and Advocates

If you wish, you can appoint a person to interact with us on your behalf. An advocate is someone who you appoint to interact with us, but who does not have authority to change your account settings or details. An authorised representative is a person who you authorise to operate your account and make changes as if they were you.

To appoint either an advocate or an authorised representative, please complete and send to us our appointment form, which you can obtain from the link below:

To help you estimate the usage you will need in a phone or data plan, here is a guide to the amount of data that common tasks may incur.

In the example below, if you send/receive about 15 emails, visit 33 web pages, upload 3 posts (with photo) in Facebook, watch 1 hour of standard streaming video and download 3 songs every day, you would use approximately 5GB of data per month.

Note : Data usage varies by device. The above examples are based on averages and are estimates only. The actual amount of data used for the described activity can vary.

3. Coverage Maps

Our services may use the networks of either Optus or Telstra, together with our own networks. Where a product is resold from a particular Carrier, we disclose this to you in our product specifications and in the Critical Information Summaries for that product. When you contract with us for a product, you will not be contracting with the original carrier (such as Optus or Telstra).

If you have any questions about the networks we use, please contact us on 1300 857 935.

Where you obtain a mobile service from us that uses the Optus network or is a 3G service using parts of Telstra’s 3G network and capabilities, the coverage for that service is as set out at the links below. Please note that coverage depends on a large number of factors, these maps are not a guarantee of coverage, and coverage areas for mobile networks can change.

International roaming on mobile phones is disabled by default on our services. You can enable international roaming by contacting us, but we strongly recommend that you do not enable international roaming.

International call and data rates are generally far higher than the rates in Australia, and are generally not included in your mobile phone plan or bundle. Even short periods of international roaming can result in large phone bills, which you will be liable to pay.

We recommend that, if you wish to make mobile calls when roaming, you purchase a temporary sim card in the country of your destination and use it in place of the sim card issued by us.

If you require information about charges for specific countries, please contact us.

6. Information about your current spending and previous bills

If you want to obtain records of your previous bills from us, or view your current spend to verify that charges to be billed to you are correct, you can access our customer portal at:

We may supply a range of hardware including the following Netcomm products for DSL services; NB6, NB6W, NB6Plus4, NB6Plus4W and NB9, NB9W. If you have any questions about hardware which we supply please contact us or access the information pages for hardware at: http://www.netcommwireless.com/product/adsl/

We offer a limited warranty on some kinds of hardware that you purchase from us.

To claim the warranty you should contact us on 1300 857 935 and answer any questions we have. we will assess whether you are eligible to claim under the warranty and whether to repair your equipment, or provide a credit.

If we determine that your equipment needs to be returned, you will need to send the faulty equipment to us.

The warranty does not apply to faults caused by any of the following:

(a) any equipment not supplied by us

(b) any interference with or modification to the equipment or a failure to use it in accordance with instructions;or

(c) damage caused by you or someone eho has used the equipment (for example misuse or exposure to liquid or excessive heat); or

(d) an external event (for example a fire or flood)

Our hardware comes with guarantees that cannot be excluded under the Australian Consumer Law.