Field Service

Empower the frontline of your service teams

Dynamics 365 for Field Service

Empower the frontline of your service teams

Maximize customer satisfaction and improve resource productivity for on-site installation, maintenance, and break/fix services with Dynamics 365 for Field Service.​

Microsoft Dynamics 365 for Field Service is an end-to-end solution that can help your organization manage complex service agreements, track assets and inventory, manage service orders, quickly identify and dispatch resources, and gain the intelligence needed to provide predictive and preventive service and support.

Manage your mobile workforce With Microsoft Dynamics 365 for Field Service

Microsoft Dynamics 365 for Field Service makes it easier for organizations to manage a large workforce and deliver products and services directly to their customers locations. A focal point of field service is the interactive schedule board, here dispatchers can see and manage the work assigned to their workforce. They can see all field technicians with pictures and schedules either in a list view or a map view by hours, days, weeks or months. This makes it easy for dispatchers to respond to customer requests and get the most qualified technician for the job.
You could automate and optimize scheduling process to dispatch the right technician and make sure to the get the maximum value out of your resources.

Microsoft Dynamics 365 Field Service Features

SERVICE AGREEMENTS

ASSET MANAGEMENT

Manage and control customer service location and asset information to maintain a 360-degree view of service considerations and history

INVENTORY MANAGEMENT

Associate new clients and projects to a campaign code to track a return on your marketing investment manage service inventory, set re-order points, and track stock down to the truck level to drive efficiencies and response times