The despatch costs for customers outside the above areas are variable, so please call before ordering. If you buy before we can confirm the delivery costs, we will contact you prior to despatching your order.
We will be unable to release your order until the correct delivery fees have been paid.

When setting up your account you will be asked to state your delivery country/locale. This will determine your free or extra postal fees. If your delivery address does not match the country/locale chosen we will
contact you for an increased delivery payment.

Packing

We strive to ensure your purchases arrive safe and sound. So all our products are carefully wrapped and boxed, as you would expect. If for any reason, your products do not arrive
in the sort of condition/standard you are expecting, please contact us

Postage and Packing Queries

Although our website holds a lot of information about our products, there may always be that question you wish to ask. We are a bricks and mortar company, as well as having our website,
so between office hours of 8-30am to 5-00pm Monday to Friday we are available to answer any queries you may have about buying, our product range, or simply wishing to order by phone.

Our Helpdesk is manned by John, Karla and Will - all of whom have a deep knowledge of our products, and will be able to assist you in finding the products which are right for you. Call 01789 491800
to speak with them.

Prefer to speak with us?

We would love to hear from you! Contact our telephone helpdesk where Felix or John are there to help. Call: 01789 491800 and we'll answer any questions you may have and get your order sorted as quickly as possible.

If its outside office hours, you can leave a message, or email us with your number and we'll call you back as soon as we're in the office.

More about us

Got a question or a query?

If you are looking for a specific type of coffee,
coffee-making equipment, or just have a question, then why not give us a call? Our telephone Helpdesk is open 9am-5pm Mon-Fri
and Felix and John are always happy to help.