Forum Help

If you want to ask about changing your username, have login problems, have password problems or a technical issue please email forumteam@moneysavingexpert.com

Posting help:

If you want to ask why a word can't be typed, your signature's been changed, or a post has been deleted see the Forum Rules. If you don't find the answer you can ask forumteam@moneysavingexpert.com though due to volumes we can't guarantee replies.

Login to MSE Forum

Join the MSE Forum

Skimlinks adds tracking to some, primarily retailers' links, to show they come from this forum. For some retailers, instead of using Skimlinks to turn the link into a tracked link, we use affiliated links set up through other third parties. Then if it generates revenue from that, this site is paid. The links don't change the content, or what you see or track individual data ? but they do help fund this free forum. So we hope you choose to switch it on. See the full Skimlinks factsheet for more.

We have a roller door for our garage, which can be opened by two mini hand controls as well as from a panel within the garage.

Both hand controls ceased to work recently; one lasted about a month longer than the other. I naturally assumed the battery no longer worked, but despite changing it, I still cannot get the hand control to lift the door.

The control has a red light which indicates when a function is working. So, for example, if the door is up, I can close it using the controller and the red light comes on.

The hand control has four functions; all but the push button for lifting the roller door work. When you push the button to ask it to raise the door, the red light does not go on and this is true on both controllers!

I wouldn't bother trying to repair it, probably cheaper to buy new. I recently did this using ImpulseTX.com. I don't work for them but the remote worked, it will learn from the old one, it was cheap enough and delivery was quick. Not sure how you will get on if your old one doesn't work but as it is only in one direction you might get away with it.

Another thing to be aware of is that I seem to remember that older doors are or can be on a different frequency to the new ones. My door is a Cardale and the remotes can be 433Mhz or 868Mhz.

I was down to a single remote for mine and after much on-line searching i decided the only sure thing was to find someone I could speak to in person.

I was lucky, I found a garage door company in my nearest town who had replacement remotes even though the door is now fairly old.

I had connect the old and new remote together with a small three pin plug that came with the new remote. To finish the programming you press the button the old remote then the button on the new, job done.

How this site works

We think it's important you understand the strengths and limitations of the site. We're a journalistic website and aim to provide the best MoneySaving guides, tips, tools and techniques, but can't guarantee to be perfect, so do note you use the information at your own risk and we can't accept liability if things go wrong.

This info does not constitute financial advice, always do your own research on top to ensure it's right for your specific circumstances and remember we focus on rates not service.

We don't AS a general policy investigate the solvency of companies mentioned (how likely they are to go bust), but there is a risk any company can struggle and it's rarely made public until it's too late (see the section 75 guide for protection tips).

We often link to other websites, but we can't be responsible for their content.

Always remember anyone can post on the MSE forums, so it can be very different from our opinion.

MoneySavingExpert.com is part of the MoneySupermarket Group, but is entirely editorially independent. Its stance of putting consumers first is protected and enshrined in the legally-binding MSE Editorial Code.