Policies

Child Swimming Admissions Policy

The purpose of the Child Admission Policy is to help safeguard that group of pool users who are historically most at risk of drowning in swimming pools. In the majority of drowning of children in swimming pools, the absence of parental attention has been found to be a key factor.

All children under the age of 8 must be supervised throughout their visit to the pool by an adult in the water with them. An adult is a person aged 16 years or older.

In the main pool, an adult can only supervise 1 child under the age of 4, or 2 children aged between 4 and 7 years old.

In a learner pool, 1 adult can supervise up to 2 children under the age of 8 at any one time (only applicable at sites which have learner pools).

Sports Hall Cancellation Policy

To cancel a casual booking in the sports hall please contact reception with details of the booking you wish to cancel. If cancelled with less than 24 hours notice no credit will be given. Any booking cancelled with more than 24 hours notice will be given a full credit.

Breastfeeding Policy

The East Riding Leisure Unit acknowledges and supports the rights of women to breastfeed their children in all public areas of their premises. If the mother is happy to feed her baby in a public area, then she should be made to feel comfortable to continue. If the mother wishes to feed her baby in private, our staff should be knowledgeable and advise her of the facilities available.

Photography Policy

Customers wishing to take photographs at leisure centres in the East Riding must gain permission by contacting the reception desk prior to photographs being taken, a written application will also need to be completed in advance.

Class Booking/Cancellation Policy

Bookings can be taken 7 days in advance for members. Non-members can book 6 days in advance and need to pay on booking.

Reserve List - No payment is necessary to go on the reserve list. Payment can be made on attendance of the class.

Transferring - 24 hours’ notice is required to transfer your place. Members have a maximum of two transfers in succession. Non-members can only transfer once in succession. Cancellations can be made by phone or in person. We ask that you inform us a minimum of 24 hours prior to the class, so we can make the space available to others.

Attendance - To ensure attendance is logged all participants must visit reception to pay or swipe your card.

Gym Admissions Policy

Customers need to be 16 or older and have completed a gym induction before they can use the tone zone unsupervised.

Juniors (14 - 16-year-olds) can use the tone zone during junior sessions or at other times when accompanied by an adult.

All tone zone customers are issued with a swipe card after completing their induction. This card must be presented at reception to gain admission and admission is at the discretion of the centre management if a card can not be produced.

All gym users must have a photograph taken to ensure that the card holder is entitled to use the facilities.

Leisure Facility Exclusion Policy

The Council reserves the right to exclude members of the public from its facilities in line with the aims and objectives set out in the attached guidance document.

Self-catering in Sports and Leisure Centres Policy

At sites which do not have catering facilities, customers may bring their own food for consumption on the premises. To ensure the safety of those in attendance the attached guidelines must be adhered to