Avoid contact with greasy substances, cosmetics, perfume, and hydroalcoholic solutions, as well as any material (magazines, other leathers, etc.) that may transfer their colored pigments onto the product.

Keep your product away from water. Should it get wet or dirty on the surface, dry with a lint free, light-colored, absorbent cloth. Never use soap or solvent.

If your lining gets dirty or in case of superficial stains, we recommend that you wipe it with a soft and light-colored cloth.

In order to protect your product when you are not using it, store it in the felt protective pouch provided.

Natural cowhide leather:

The trimmings are in natural cowhide leather, the skin is finished through a vegetal tanning process. Some natural marks or genuine irregularities in the leather may show through. Over time, this delicate leather, which is sensitive to scratches, will acquire a beautiful patina.

For any enquiries about your product, please do not hesitate to contact any Louis Vuitton store.

SHIPPING FEES & TIMING

STANDARD

Delivery Timing: 3-5 business days from the time you receive shipping confirmation email

Exceptions:

- If a standard order is placed over the weekend, the earliest it will ship is Monday

- Additional validation may be required for all orders and can delay delivery

- Alaska and Hawaii: Allow 5-7 business days from the time you receive shipping confirmation email. For expedited delivery, we recommend you select Express or Overnight Shipping

EXPRESS

Fee: $15 for all orders under $3,000 | Complimentary for orders $3,000 and above

Delivery Timing: 2 business days from the time you receive the shipping confirmation email

Exceptions:

- If an order is placed on Friday or over the weekend, the earliest it will ship is Monday

- Some zip codes are not available for this service

- Additional validation may be required for all orders and can delay delivery

OVERNIGHT

Fee: $20 for all orders under $3,000 | Complimentary for orders $3,000 and above

Delivery Timing: Orders placed by 3pm (ET) Monday – Friday or by 12pm (ET) Saturday should arrive the following business day. If an order is placed after these times, it will be processed the following business day.

Exceptions:

- Orders placed after the cutoff, on Sunday’s or Holidays will be processed the following business day

- Some zip codes are not available for this service

- Additional validation may be required for all orders and can delay delivery

SAME DAY

Available to select New York Manhattan and Brooklyn zip codes. Please enter your zip code at checkout to confirm eligibility

- Orders placed after the cutoff, on weekends or Holidays will be processed the following business day

- Due to the high value of our products there will be a signature required on all Same Day Delivery orders

MON MONOGRAM, MON DAMIER GRAPHITE & MY LV WORLD TOUR PRODUCTS

Fee: Complimentary Standard Shipping

Delivery Timing: Please allow up to 8 weeks for bags and small leather goods and 12 weeks for rolling luggage for delivery from the time you receive the shipping confirmation email

Exceptions: Express, Overnight and Same Day delivery is not available. Additional validation may be required for all orders and can delay delivery

FRAGRANCE ENGRAVING

Please allow an additional day of processing for all bottle engraving orders

ALASKA AND HAWAII DELIVERY

If you select standard shipping, your order should arrive in approximately 5-7 business days from time you receive the shipping confirmation email, however, remote addresses may require additional delivery time. For expedited delivery, we recommend you select Express or Overnight Shipping.

COLLECT IN STORE

Have your order delivered to the store of your choice, now available in select Louis Vuitton stores

Fee: Complimentary for all orders

Delivery Timing: Collect in Store orders placed by 12pm (ET) Monday – Saturday, will be delivered to the store of your choice in 2 business days

Exceptions: Collect in Store orders placed on Sunday will be processed the following business day. Additional validation may be required for all orders and can delay delivery

HOW TO COLLECT IN STORE

- Notification: You will receive an email and text message confirmation notification when your order is ready to be collected from the store

- Collecting yourself you need:

(A) Original method of payment or PayPal confirmation

(B) Government issued photo identification

(C) Confirmation email

- Representative needs:

(A) Original method of payment or PayPal confirmation

(B) Purchaser’s government issued photo identification

(C) Representative’s government issued photo identification

(D) Confirmation email

- Ready-to-Wear Item: If you are picking up a Ready-to-Wear item, please note not all Louis Vuitton locations offer fitting rooms and alterations. Please check our STORE LOCATOR for a list of stores that sell Ready-to-Wear

- If you do not collect your order: Your order will be available in-store for 30 days. If not collected, it will be sent back and your original method of payment will be refunded (except personalized and Mon Monogram and Mon Damier Graphite items)

SIGNATURES REQUIRED

Due to the high value of our products there will be a signature required on all shipments above $50 regardless of service type.

The above processing and delivery costs are for merchandise pictured and described on us.louisvuitton.com; Costs are calculated according to the total cost of the merchandise in your order. All prices reflect U.S. currency. All orders are shipped by UPS.

COLLECT IN STORE

Have your order delivered to the store of your choice, now available in select Louis Vuitton stores

Fee: Complimentary for all orders

Delivery Timing: Collect in Store orders placed by 12pm (ET) Monday – Saturday, will be delivered to the store of your choice in 2 business days

Exceptions: Collect in Store orders placed on Sunday will be processed the following business day. Additional validation may be required for all orders and can delay delivery

HOW TO COLLECT IN STORE

- Notification: You will receive an email and text message confirmation notification when your order is ready to be collected from the store

- Collecting yourself you need:

(A) Original method of payment or PayPal confirmation

(B) Government issued photo identification

(C) Confirmation email

- Representative needs:

(A) Original method of payment or PayPal confirmation

(B) Purchaser’s government issued photo identification

(C) Representative’s government issued photo identification

(D) Confirmation email

- Ready-to-Wear Item: If you are picking up a Ready-to-Wear item, please note not all Louis Vuitton locations offer fitting rooms and alterations. Please check our STORE LOCATOR for a list of stores that sell Ready-to-Wear

- If you do not collect your order: Your order will be available in-store for 30 days. If not collected, it will be sent back and your original method of payment will be refunded (except personalized and Mon Monogram and Mon Damier Graphite items)

PAYMENT

Payments are accepted via credit card, debit card or PayPal with a valid United States billing and shipping address. Accepted credit cards are Visa, American Express, Mastercard, and Discover.

When placing an order, your billing address must correspond to the address of your credit card, or we will not be able to process your order.

All transactions are secured. The Louis Vuitton website is provided with an SSL encryption system to protect personal and payment data.

RETURNS & EXCHANGES

RETURNS & EXCHANGES

Online purchases can be returned complimentary online or at any Louis Vuitton free-standing store