Challenge: Being a startup, the firm needed an experienced partner to handle the design and development of an efficient and robust workflow management product to transform a purely paper based ordering system to Software as a Service (SaaS) enabled online solution. Objectives being to improve overall customer experience, efficiently track all orders, monitor order fulfillment, enforce best practices and ensure total customer satisfaction. Another requirement of the solution was to help reduce order processing time and to provide a technology enabled competitive advantage at an affordable cost with minimal infrastructure and ongoing maintenance overheads.