Even though many organisations have discussed migrating to the cloud for the past several years, 2018 has seen a significant push towards these services. Part of this can be attributed to wanting to see whether the hype is justified, while another part has been waiting…

The digital business environment highlights how much technological disruption is impacting on organisations. Only 60 of the Fortune 500 companies of 1955 remained in business at the end of last year. Today, it is about having to adapt or die and in no area is this more…

Communication in the workplace has evolved beyond telephone calls and e-mails. Instead, the digital business environment is all about real-time messaging to provide stakeholders with instantaneous responses to their queries, says Paul McIntyre, Chief Sales Officer at Elingo.

Elingo has named Legacy Community Development based in Kayamandi, a suburb of Stellenbosch in the Western Cape, as one of its corporate social investment projects of choice. Legacy Community Development plays a critical role in its community and runs several initiatives including an afterschool centre,…

Leading local ICT and cloud solutions provider Elingo has confirmed its Gold sponsorship of the forthcoming G-Summit Johannesburg 2018, the flagship African digital transformation event for all Genesys customers and partners in South East Africa.

Oh data, where art thou?
According to Forrester, most organisations are swimming in data, but starving for insight. They’re not far off – IDC has predicted that the more than 23 zettabytes of data currently available is going to double by 2020. The problem has always been that the business needs a way to turn data into action that can be implemented at scale.

If you think the future of work is coming, you’d be mistaken – it’s already here. Just ask SAP Africa’s head of education, Goutam Dev, who recently had a rather interesting interaction with his bank’s digital assistant. He called his bank with a question when the financial institution’s digital assistant got stuck in a response loop. Dev was forced to hang up on ‘her’. He promptly received an email apology, informing him that she was still learning and hoped to be of better service next time.

What happens after a company has successfully deployed a process in its environment? While many might be forgiven for thinking that completing an implementation is the end result, the reality is it serves as a vital platform for business growth

In this, the third and final part in this set of Industry Insights where process is discussed, I will examine how to understand the value a business derives from the process. Even though return on investment will always be one of its critical drivers, there are also fringe benefits to consider.