· Baccalaureate degree from an accredited college or university (Highly Desired)

PRIMARY PURPOSE:

To supervise multiple teams of Professional Liability (PL) Specialists and administrative or technical staff for single or multiple clients; to monitor workloads, provide training and monitor individual claim activities for subordinates; to provide technical/jurisdictional direction to PL Specialists; and to maintain diary in the teams on complex or high exposure claims.

ESSENTIAL FUNCTIONS AND RESPONSIBILITIES:

· Supervises multiple teams of PL Specialists and/or multiple claims colleagues for wide span of control; and delegates duties to others within the unit as needed.

· Identifies and advises management of trends, problems, and issues; makes recommendations on course of action; informs management of new procedures and ideas for continuous process improvement; and coordinates with management projects for assigned office(s).

· Reviews reserve amounts on high cost claims and claims over the authority of individual PL Specialists.

· Maintains periodic review of claims that are litigated, sensitive, or questionable as determined by the client.

· Maintains contact with client on claims and promotes professional client relationship; makes recommendations to client as suggested by the claim status; and provides written resumes on specific claims as requested by client.

· Maintains frequent diaries on complex or high exposure claims.

· Ensures that direct reports are properly licensed in the jurisdiction serviced.

· Ensures claim files are coded correctly and adequate documentation is made by PL Specialists.

· Supports the organization's quality program(s).

SUPERVISORY RESPONSIBILITIES:

· Administers company personnel policies in all areas and follows company staffing standards and training recommendations.