Call Management & Call Recording

Manage and monitor calls from the comfort of your desk.

Optimise staff performance: voice recording provides a valuable tool that can be used to support crucial decisions on recruitment and training. It enables you to continuously manage, monitor and improve the service provided by staff.

Resolve disputes efficiently: you can find and replay calls quickly and easily, offering you fast access to the information needed to back up front-line staff. This provides agents with greater confidence and support and can help resolve disputes over the accuracy of verbal advice and mediate when customers or staff make a complaint.

Improve information sharing: immediate interdepartmental sharing of records, real-time monitoring and surveillance from any PC on the network including securely from a remote location. Global voice recording: enables you to record and store all inbound and outbound calls.

Smart logging: enables you to selectively record calls using specific criteria, such as every nth call. Smart logging also records the port number, date, time and call duration.

Recording on demand: enables you to choose to record a specific conversation at any time during the course of a call.

Quality monitoring: enables you to schedule and sample calls taken by your agents to evaluate their performance, skills, and knowledge when interacting with customers.

Mobile Device Management

Provisioning, configuring, controlling all mobile devices. Support including real-time, over the air diagnostic, and fixing of issues. Data synchronisation and control of files and processes. Security – including lockdown of company devices, remote lock, wipe and backup of devices, restrict applications and features, user authentication for private access to company, location based alerts and actions, proactive alerts, full reporting, device compliance with company policies, management dashboard, real-time device location, live device tracking, tracking past device movement, locating lost or stolen devices.

Call Centre Reporting & Wallboards

Display real-time call statistics in large tiles, where each statistic can offer a specifically configured alarm.

Wallboard shows business related activities that help to motivate your team (can be customised to suit your company’s specific needs).

Job/Order Management

Send new job order details to driver’s TomTom Pro devices.

Real-time status updates and fully automated reporting, dynamic dispatching, assign jobs to driver with shorted estimated arrival time, ETA times delivered directly to the office, direct communication between drivers and the office, Send text and order messages to each driver’s device with order type, full address and any special instructions. Send pre-set status messages and alerts.

On-Hold Marketing

Cloud Backup

Simple and cost-effective backup service.

Significant cost savings, shorter recovery times, up to 99 years of retention. Highly secure backup data – with 99.9% service availability, gives you operational peace of mind, and is efficient over your network. Built-in features include compression, encryption, longer retention, and bandwidth throttling - all help boost IT efficiency.

Time and Mileage Management

Mileage Registration

WEBFLEET logbook, HMRC compliance, accurate real-time record of working hours, Payroll and billing system integration, track working hours of individuals and groups traveling in cars, truck and vans, Register work status/breaks/hometime, Visual graph.

Why choose Communicate Better?

We create success stories. As an award-winning market leader, Communicate Better keeps clients up to speed with cutting edge technology, providing the best cost-effective solutions for growing businesses. At the heart of what we do, comes building lifelong relationships with our customers.

4.6/5 from Feefo Reviews

4.9/5 from Google Reviews

Featured Case Study

LOST INK was born in March 2014 in West London, when a group of entrepreneurs decided to create a new fashion story – a story that brings together the high street and the boutique. Communicate Better helped simplify the day-to-day running of their business.

Watch our video below to find out how:

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More Case Studies

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Rothwell Plumbing Services is recognised as one of the UK’s leading plumbing, heating, electrical, and renewable energy providers. Over 20 years of rich history places them ahead of the competition, yet they turned to Communicate Better to gain a further competitive edge.