Delivery & Returns

ORDER PROCESSING:

ALL ALCOHOLIC LIQUOR EXPOSED FOR SALE IS NOT FOR RESALE IN ANY FORM EXCEPT AS PERMITTED BY LAW.

GOVERNMENT WARNING:

(1) According to the Surgeon General, women should not drink alcoholic beverages during pregnancy because of the risk of birth defects.

(2) Consumption of alcoholic beverages impairs your ability to drive a car or operate machinery, and may cause health problems.

DUE TO HIGH TRAFFIC IN LIQUOR BARN PHYSICAL STORES, NOT A SINGLE PRODUCT MAY BE LISTED ON THE WEBSITE AS "IN STOCK"!

ANY PRODUCT LISTED ON THE WEBSITE MAY BE OUT OF STORES SHELVES AND OUT OF STOCK AT ANY TIME!

THE ORDER THROUGH THE AUTOMATED SERVICE IS NOT A PURCHASE UNTIL THE ORDER IS ACCEPTED AND PROCESSED BY PRINCIPAL'S EMPLOYEE, AGENT.

AUTOMATED SERVICE IS UNABLE AND DOES NOT PROCESS PAYMENTS AUTOMATICALLY. NO FUNDS WILL BE TAKEN UNTIL THE ORDER IS ACCEPTED AND PROCESSED BY PRINCIPAL'S EMPLOYEE OR AGENT!

THE ORDER MEANS ACCEPTED AND PROCESSED ONLY WHEN ITS STATUS CHANGES TO "AWAITING SHIPMENT" OR "AWAITING FOR IN-STORE PICK UP"!

ALL PRODUCTS WILL BE SOLD IN THE SAME CONDITION AS THEY WERE RECEIVED FROM DISTRIBUTOR. LIQUOR BARN DOES NOT PRODUCE, BOTTLE OR DISTRIBUTE ANY ALCOHOLIC LIQUOR.

PRODUCT IMAGES ON THE WEBSITE ARE FOR DISPLAY PURPOSES ONLY AND DO NOT REPRESENT ANY ACTUAL PRODUCT BOTTLE OR LABEL DESIGN, AND DO NOT REPRESENT ACTUAL VINTAGE OF WINE.

SHIPPING CHARGES FOR ANY RETURN DUE TO RECEIVED BOTTLE IS OF DIFFERENT DESIGN, LABEL, VINTAGE, ETC., FROM THE IMAGE ON WEBSITE IS THE CUSTOMER'S RESPONSIBILITY.

ORDER IS CONSIDERED AS SHIPPED ONLY AFTER A DELIVERY COMPANY ACTUALLY PICKS UP A PACKAGE FROM PRINCIPAL'S PREMISES

The automated interactive computer service and electronic communication service of TheLiquorBarn.com website will transmit your order to its Principals for review, acceptance and ultimate fulfillment. When your order is transmitted to Principal for acceptance, the unique order number will be assigned. Principal will review your order and if accepted, and all items are available, Principal will attempt to prepare your order for delivery in no less than 48 hours. If the items you ordered are not available, customer service department will contact you only after department receives information from Distributor on availability of the product. If you need to change your order for any reason, please contact customer service department as soon as possible. When you personally purchased any product in any Principal's store and would like you purchased merchandises being shipped or delivered with a courier, express company or common carrier, please contact manager on the premises for details.

DELIVERY POLICY:

DELIVERY WITH COURIER, EXPRESS COMPANY, PRIVATE, CONTRACT OR COMMON CARRIER

COMPLYING WITH THE RULE:

WE ARE NOT REQUIRED BY LAW AND OUR POLICY DOESN'T CLEARLY AND PROMINENTLY STATE THE SHIPMENT PERIOD, BELIEVING THAT ORDER CAN BE SHIPPED WITHIN 30 DAYS.

IF AN ORDER CAN'T BE SHIPPED WITHIN 30 DAYS, WE WILL NOTIFY THE CUSTOMER OF THE DELAY, PROVIDE A REVISED SHIPMENT DATE AND EXPLAIN HIS RIGHT TO CANCEL AND GET A FULL AND PROMPT REFUND.

FOR DEFINITE DELAYS OF UP TO 30 DAYS, WE MAY TREAT THE CUSTOMER'S SILENCE AS AGREEING TO THE DELAY. BUT FOR LONGER OR INDEFINITE DELAYS - AND SECOND AND SUBSEQUENT DELAYS - WE WILL ATTEMPT TO GET THE CUSTOMER'S WRITTEN, ELECTRONIC OR VERBAL CONSENT TO THE DELAY. IF THE CUSTOMER DOESN'T GIVE US HIS OKAY, WE WILL PROMPTLY REFUND ALL THE MONEY THE CUSTOMER PAID WITHOUT BEING ASKED BY THE CUSTOMER.

FINALLY, WE HAVE THE RIGHT TO CANCEL ORDERS THAT PRINCIPALS CAN'T FILL IN A TIMELY MANNER, BUT WE WILL PROMPTLY NOTIFY THE CUSTOMER OF OUR DECISION AND MAKE A PROMPT REFUND.

The automated interactive computer service and electronic communication service of TheLiquorBarn.com website will collect Delivery charges where applicable and where available. The Service is not able to arrange any delivery (shipping) services.

Please note: TheLiquorBarn.com Principals do not provide any delivery or shipping of any alcoholic liquor and only fulfill your order and prepare it for pick up or delivery. If order cannot be fulfilled for any reason, customer service department will attempt to contact you via e-mail or phone. Deliveries or shipments may be delayed due to weather conditions, courier, express company or common carrier availability, etc. Available shipping options are displayed during ordering process. Delivery time is the time from a courier, express company or common carrier picks-up the order from our premises and delivers to the recipient. In general, delivery time depends on recipient's remoteness and may take from one to five business days. NOTICE: DELIVERY TIME IS NOT A WHOLE ORDER PROCESSING TIME.

All orders where billing address is different from shipping address, or in any other situation determined by fraud and illegal underage purchasing prevention department are subject to additional verification, no exceptions.

Tracking number will be e-mailed to recipient IMMEDIATELY after shipping label is created. This does not mean that a package is actually picked-up delivery company. ORDER IS ACTUALLY SHIPPED ONLY WHEN ACTUALLY PICKED UP BY DELIVERY COMPANY AND WHEN RECIPIENT IS ABLE TO TRACK A PACKAGE.

Order Tracking: You can access tracking information by logging into your account.

Delivery options: Orders will be delivered with a courier, express company or common carrier. Alcohol cannot be delivered to P.O. Box, APO/FPO addresses or any UPS/FedEx store or Postal Service.

Delivery rates: The automated Service will calculate all delivery rates based on weight and dimensions of you order. Any unusual shape bottles, gift sets, 1.75L bottles and items with special packaging may not be available for delivery or may incur additional fees. All orders will be delivered only to a physical address where an individual at least 21 years old can sign for the package during regular business hours. Alcoholic liquors can be delivered to a place of business or residence. Some collectible, rare, allocated or discontinued items cannot be replaced if an accident should happen.

Insurance: Under the terms of law, a courier, express company or common carrier are liable for the all damages occurred during the transportation. However, you may desire to insure your shipment in addition to carriers’ liability and this insurance is available to most destinations. Principal will pack your order only in certified and approved by carriers corrugated cardboard boxes with corrugated cardboard inserts or separators and bubbled wraps or Styrofoam peanuts to prevent breakage.

DISCLAIMER:

ALL ITEMS ARE IN NEW, FACTORY SEALED CONDITION AND EXACTLY AS THEY ARRIVE TO STORES FROM DISTRIBUTORS WAREHOUSES. ALL ITEMS ARE INSPECTED BEFORE THEY PACKED AND PREPARED FOR DELIVERY.

SERVICE ADMINISTRATORS, PRINCIPALS, THEIR EMPLOYEES OR AGENTS ARE NOT AND MAY NOT BE RESPONSIBLE FOR ANY DEFECTS IN BOTTLES, CORKS, CAPS, LABELS, ETC.

SERVICE ADMINISTRATORS, PRINCIPALS, THEIR EMPLOYEES OR AGENTS ASSUME NO LIABILITY FOR PACKAGE CONTENT DAMAGE DUE POOR WEATHER CONDITIONS, DURING TRANSPORTATION OR DELAYED DELIVERY. PLEASE BE AWARE OF SHIPPING CONDITIONS BEFORE YOU ORDER AND MAKE SURE AN ADULT IS AVAILABLE TO SIGN FOR THE PACKAGE.

PRINCIPALS, THEIR EMPLOYEES OR AGENTS MAKE NO REPRESENTATION TO THE LEGAL RIGHTS OF ANYONE TO SHIP OR IMPORT ALCOHOLIC LIQUOR INTO ANY STATE OUTSIDE OF ILLINOIS.

THE BUYER IS SOLELY RESPONSIBLE FOR SHIPMENT OF ALCOHOLIC LIQUOR. BY PLACING AN ORDER, YOU AUTHORIZE US TO ACT ON YOUR BEHALF TO ENGAGE A COMMON CARRIER FOR DELIVERY OF YOUR ORDER TO YOU. THE BUYER AGREES AND UNDERSTANDS THAT ONCE PACKAGE LEAVES PRINCIPAL PREMISES, ALL CONCERNS AND ISSUES WITH TRANSPORTATION AND DELIVERY ARE HEREBY PASSED ON TO COMMON CARRIER. ANY AND ALL ISSUES WITH ITS SERVICE SHOULD BE DIRECTED TO THE COMMON CARRIER.

WARNING: It is sole your responsibility to inspect package upon delivery for any damage. If content in the package arrives damaged, please inform customer service immediately. Clear evidence of damage including all boxes, bottles, etc. will be required to initiate investigation.

International Shipping: Automates Service is unable to arrange International shipments.

Delivery with your courier or delivery company

Nothing contained in Illinois laws that prevents the possession and transportation of alcoholic liquor by the possessor for the personal use of the possessor, his family and guests. In most States an individual who is not a minor may transport into or out of the state a reasonable amount of alcoholic beverages for the exclusive purpose of the individual's private use or consumption, and nothing limits or applies to such private actions. It is sole responsibility of Consumers to check within their local regulation or ordinance if it does not prohibit such transportation including by consumer, courier, express company, private, contract or common carrier.

CONSUMER, HIS AGENT OR BROKER ACTING AS AN AGENT MAY ARRANGE HIS OWN CARRIER OR DELIVERY SERVICE. CONSUMER OR HIS AGENT WILL BE SOLELY RESPONSIBLE FOR ALL LABELING, PICK-UP OF THE ORDER FROM OUR LICENSED PREMISES AND SHIPMENT OR TRANSPORTATION OF ALCOHOL.

OWNERSHIP OF ALL ALCOHOLIC LIQUORS IS TRANSFERRED TO PURCHASER IN PRINCIPALS' LICENSED PREMISES IN ILLINOIS AT THE TIME THE ORDER IS ACCEPTED BY PRINCIPAL AND SALE TRANSACTION IS COMPLETED. PURCHASER MUST AGREE TO TAKE FULL RESPONSIBILITY FOR ANY LOSS OCCURRED DURING THE TRANSPORTATION AND/OR DELIVERY. ANY PERSON OR AGENT OF PRIVATE CARRIER MUST PROVIDE A VALID FORM OF IDENTIFICATION THAT HE IS AT LEGAL AGE TO POSSESS AND TRANSPORT ALCOHOL. SIGNATURE OF SUCH PERSON OR AGENT IS REQUIRED AT THE TIME OF PICK-UP AN ORDER. WHEN ORDER IS ACCEPTED, PURCHASER OR HIS AGENT MUST SUBMIT PRINTABLE ELECTRONIC SHIPPING LABEL CODED AS ADULT SIGNATURE REQUIRED TO CUSTOMER SERVICE VIA E-MAIL IN ALL INSTANCES WHEN COMMON CARRIER IS USED. ANY PERSON WHO PICKS-UP THE ORDER AS AN EMPLOYEE OF A PRIVATE CARRIER OR DELIVERY COMPANY MUST PROVIDE VALID ID AND A COPY OF ORDER INVOICE BEFORE HE CAN PICK-UP THE ORDER. IT IS SOLE CARRIER OR DELIVERY COMPANY RESPONSIBILITY TO VERIFY UPON DELIVERY THAT PURCHASER IS AT LEGAL AGE TO RECEIVE ALCOHOL. PURCHASER MUST ARRANGE ALL PICK-UP SERVICES BY CARRIER OR DELIVERY COMPANY IN THE PERIOD OF FIVE (5) BUSINESS DAYS AFTER PURCHASER IS NOTIFIED THAT HIS ORDER IS ACCEPTED AND ORDER STATUS CHANGES TO "AWAITING PICK UP". ALL ORDERS THAT ARE NOT PICKED-UP IN ALLOCATED PERIOD OF TIME WILL BE CANCELED AND RESTOCKING FEES WILL APPLY.

ABSOLUTELY NO ORDERS WILL BE ACCEPTED FOR LOCAL DELIVERY BY PRINCIPAL'S EMPLOYEE OR AGENT THROUGH AUTOMATED SERVICE.

PICK-UP FROM STORE

Pickup from Principals' Stores : You can use the automated Service of the Website and place an order for pick-up at Principals' stores. Please allow at least 24 hours for your order to be processed. You will be contacted via email when your order is ready for pick-up. Please have printed copy of invoice and valid ID ready when you or your assigned agent come to pick-up the order.

To place an order using Order Pickup:

Place an Order for pick up by adding item(s) to the shopping cart and select quantity (if applicable).

Use a store address as the "shipping to" address to retrieve in store pickup option.

Proceed to checkout and submit order.

If selected store doesn’t have the item available you will be notified by email provided by you, and unavailable item may be substituted or excluded from the order.

Wait until you receive a pickup notification email before you go to the store to pick up your item. (This is a separate e-mail from your order confirmation.)

Visit pickup location personally in the Customer Service section of the store or assign an agent/carrier to get your item(s).

Age verification is required to pickup the order. Bring valid ID and copy of order invoice to the pick-up location.

We'll hold your items in the storefor 5 business days (After 5 business days order will be canceled with refund. Restocking fee will apply.)

You can arrange a courier, express company or common carrier to pick-up and deliver your order to you. Principals will not be liable for any damaged or missed/not delivered packages.

Please Notice: Your order may not exceed 70 lbs. for home delivery service. Records for all orders of 20 gallons of alcoholic liquor or more will be kept by Principal and provided to the Commission per request as required by law.

RETURN POLICY

Return policy: Should you need to return an item for any reason, please initiate return through Service and contact Customer Service department for specific instructions on returning your product within 14 days of your purchase. Any packages returned to us not due to Principal's fault are subject to restocking fee. All shipping charges are not refundable if a package returned not due to Principal's fault. Returns will be credited to the initial payment method. Returned items must be returned in unopened and salable condition.

Cancellation: If your order is accepted, but is not packed, then cancellation can be processed immediately. However, if your order has already prepared for delivery than all cancellation fee will apply.

If you personally purchased products in one of Principal's store, please return it with receipt of purchase to the same store for return processing.