Thank you to all our customers who have shown such care for our community and team as we have rolled out new measures to comply with physical distancing guidelines. We are doing everything we can to protect the safety of our customers and our team.

A dressing bench with a difference, the inclusion of a discreet boutique storage solution. Our Sophie dressing bench works beautifully to add elegance and practicality to either the end of your Queen or King size bed or commonly positioned in a hallway or grand entrance.

12 Months Warranty

At Urban Life we care about you, our customers and therefore want to get you the products that you’ve ordered in the fastest possible time frame. Please see below for some key points in relation to receiving and shipping of customer orders:• Our warehouse operates on weekdays only and is closed on all Victorian public holidays. • Our goal is to dispatch every order received within 24 hours of receipt of the order however in some circumstances this may extend to 48 hours due to peak seasons/ periods. • Our cut off time for same day dispatch is 8am meaning in most cases, any order received after 8am will be dispatched the following working day.• We work very closely with all our delivery partners. Depending on where you live, deliveries can take between 2 business days to 14 business days for remote regional destinations. • In most cases, we require a signature from the receiver unless a prior leave authority has been arranged for the courier to leave the parcel/s in a safe place • We do not ship parcels to PO Boxes due to the size of many of our items, therefore we request a physical home or work address is required.• We ask that you please contact us immediately if you wish to cancel your order or change the delivery address. Once the parcel/s have left our warehouse, we will not be able to cancel the order or change the delivery address.• We don’t offer a pick-up service from our warehouse due to Occupational Health & Safety reasons.

At Urban Life, we care about you, our customers and always want you to be happy and satisfied with the product that you have purchased.

Change of Mind:

If you change your mind, you may return it to us within 28 days of the date that you received it, no questions ask. You will be responsible for the actual shipping costs associated with the return of the product, regardless of any free, discounted or other type of shipping promotion that you may have enjoyed at the time of purchase.

To return a product or products, you will initiate the process by clicking on the Contact Seller link located in your original order confirmation email or you can call us on 03 9584 4155 to organise your return. Once the query is received, a form will be emailed to you to complete all necessary details to evaluate your return request.

Items returned because of change of mind, must be in “as new” condition. This means you haven’t opened, broken any packaging seals, packaging, assembled, damaged or used any of the items. Returned items must be secured in their original packaging.

Within 5 business days of receiving your return, we will confirm it is in as “as new” condition and process the relevant credit

Damaged:

Despite our dispatch team taking every precaution in packaging all items to be delivered to our customers, occasionally items do get damaged or broken.

If an item arrives and the packaging or the item itself is clearly and significantly damaged, you should take photos or video showing the damage, refuse to accept the delivery and contact us immediately. We will use the evidence you send us to improve any procedures that contributed to the state of the package/s or item/s being unacceptable when the courier tried to deliver

If you notice that an item is damaged after it has been delivered to you, please take photos or video clearly showing the damage and contact us as soon as possible via email by clicking on the Contact Seller link located in your original order confirmation email or by calling us on 03 9584 4155. Ideally this should occur within 3 business days of receiving your delivery.

The type of remedy we offer will depend upon the circumstances. We will work proactively with you to find an outcome that you're happy with. For example, we may arrange to:• Suggest a self-repair (with an offer of compensation to you)• Offer a partial or full store credit voucher or refund• Replace the product (subject to availability)• Arrange for the product to be returned to us

If the action determined requires you to return the product to us, we will pay the full cost of the return.

Incorrect item:

Despite our best efforts and systems to avoid this, occasionally we may accidentally ship the wrong item/s to you. If you have received an incorrect item, let us know as soon as you can (via email or phone), ideally within 3 business days of receiving your delivery. We will offer to send you the correct item and arrange for the pick-up and return of the incorrectly shipped item at no cost to you.

Faulty Items:

Urban Life, through our manufacturing and purchasing departments strive to deliver goods free from defects in materials and workmanship, and of acceptable quality and durability for the purpose for which they are designed.

If an item arrives that is missing parts, is faulty, is defective or has been damaged during manufacturing, please take photos or video clearly illustrating the problem and contact us as soon as possible, ideally within 3 business days of receiving your delivery.

The best solution to any product fault depends on the nature of the fault itself, and the outcome that works best for you. We will work proactively with you to find a solution that satisfies your situation. For example, we may arrange one or a combination of the following:• Send you any missing parts or components• Suggest a method self-repair (with an offer of compensation to you)• Replace the product (subject to availability)• Offer you an alternative product• Offer a partial or full refund

Exchange:

Unfortunately, we do not offer exchanges. Simply return your items in accordance with our returns policy and place a new order.

Your consumer rights:The goods you purchase come with guarantees that cannot be excluded under the Australian Consumer Law. If your product is faulty, broken or otherwise non-compliant with a consumer guarantee under the Australian Consumer Law please contact us as soon as possible with your name and order number and our customer care team will look after you.

Our rights:We reserve the right to refuse a return in cases where we cannot be reasonably satisfied that you purchased the product from us and where we deem damage to a product to be due to fair wear and tear, misuse, failure to use in accordance with manufacturer's instructions or failure to take reasonable care.

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