Once a sale is completed, Implementation and Technology Solutions take over. The Technology Solutions team is responsible for ordering equipment, loading software and thorough testing prior to shipment. They are also available 24/7 to respond to technology questions and needs. Our experts in this department have years of experience troubleshooting and patiently assisting customers with their technology issues. They are available for on-site assistance, along with telephone support.

The Implementation Team is responsible for the successful installation, training, and use of the software. An Implementation Specialist is assigned to each new installation. The Specialist confers with the Sales Team to understand the specific needs and requests of the customer. The customer is then contacted and an Implementation Plan is designed. The Specialist provides training and assistance with the setup of the software and the importation of data. Aspen goes to great lengths to understand the intricacies of each customer and how they conduct business. Pricing, costing, commissions, inventory control, ordering and selling are just some of the many aspects that vary by customer. Our Specialists speak your language and understand your industry. They will even provide consultation advice to ensure best results. The Specialist will work with the customer to design specifications to be delivered to Aspen’s Development Team for any customizations that may be required. They see the project through to the point where you go-live on Canopy. Most often they are on-site at the time of the go-live with the Aspen Team standing by to provide any assistance needed. Bringing customers live is always a priority at Aspen.