400 min Intl Long Distance (Incl Canada & US)

I purchased the add-on 400 min Intl Long Distance (Incl Canada & US) yesterday morning so that I could make a call to the UK. But still when I try to make the call I'm getting the message saying that I don't have talk included in my plan and I need to buy the add-on. At first I thought it was just taking a while to kick in but it's been nearly 24 hours and I need to make this call ASAP.

Has anyone come across this issue? Is there an extra step I need to do to get it to kick in?

Re: 400 min Intl Long Distance (Incl Canada & US)

I purchased the add-on 400 min Intl Long Distance (Incl Canada & US) yesterday morning so that I could make a call to the UK. But still when I try to make the call I'm getting the message saying that I don't have talk included in my plan and I need to buy the add-on. At first I thought it was just taking a while to kick in but it's been nearly 24 hours and I need to make this call ASAP.

Has anyone come across this issue? Is there an extra step I need to do to get it to kick in?

It is active immediately. Now purchasing addons is a two step process the first time you "purchase" the addon the money actually goes to your available funds. You then need to go in and "re-purchase" the addon and it will take money from the available funds and add the addon to your account. So if you login to your self serve you will probably see $15 in your available funds. If you don't and in the addon section you see the addon listed there you could try the lost/stolen phone trick or you may need to contact the mods.

* I am happy to help, but I am not a MOD please do not include any personal info in a private message to me, click here to private message a Moderator *

Re: 400 min Intl Long Distance (Incl Canada & US)

Re: 400 min Intl Long Distance (Incl Canada & US)

@CliFlo it might be how you're dialing the number but I'm not sure about that--I'm sure someone will weigh in on that shortly.

In the meantime I wanted to ask one other question in case it's not the dialing pattern: does your regular plan include some talk in it? IE. you're on the $10/50/50 plan, or otherwise does your plan include at least unlimited province-wide talk? You need to have talk in your plan in order to use the long distance add-ons.

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