Additional charges may apply for files with non-American accents, poor audio quality, distortions, distant speakers, high background and/or ambient noise. A full refund will be issued if the additional charges is unacceptable, or if the file is un-transcribeable.

A delivery limit of 20 hours of transcripts per week, 4 hours or 50 files per day (approximately) may apply for bulk orders. The deliveries will be staggered over a number of days and at least 4 hours will be delivered per day. Please check the full delivery policy for more information.