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Product Q&A

Seller Information

Seller Information

Seller

Taraslookbook

Ship-From Address

Seri Kembangan, Selangor

Return/Exchange Address

Seri Kembangan, Selangor

Notice on Return/Exchange

RETURN AND REFUND POLICY

We will thoroughly inspect every product before shipping to make sure it is in good condition, not damaged and without any manufacturing defects. However, if there are any problems with the product that you received, we do allow return or exchange as per our following policy:

1. We must be notified of any dissatisfaction within 24 hours of receiving the product. Complaints received after 24 hours will not be entertained. All complaints must be accompanied with a snapshot of the problem item.

2. After we confirm the return or exchange, we must receive the item within 3 days from the date of confirmation of return or exchange. Acceptance of any return or exchange is at the absolute discretion of Taraslookbook.

3. Return and replacement shipping charges are to be borne by the customers.

4. We will only bear the return and replacement shipping charges for items that are damaged beyond use, massively stained, with prominent quality problems or manufacturing defects as well as for items which are wrongly delivered.

5. Return or exchange due to the customers' fault such as incorrect measurements, there will be a 10% handling charges imposed, in addition to the return and replacement shipping charges.

6. Items returned must be in original condition, without being washed or ironed and without any odour. There also must not be any sign of use. Failing which, the return request will not be entertained.

7. Items returned can be exchanged with another product. If item exchanged is higher in price, the difference must be paid by the customer. If the price is lower, the difference will be credited to the customers' store points, which can be utilised during future shopping. No cash refund is allowed.

Return / Exchange Policy

Cancellation

Request for cancellation if product has not been dispatched after payment completion.

Return

Request for return within 7 calendar days following delivery date.

Check seller’s approval on buyer’s request.

Buyer sends product in question to seller.

Seller receives and checks returned product

Seller approves return and return is completed.

Exchange

Request for exchange within 7 calendar days following receipt of delivery.

Check seller’s approval on buyer’s request.

Buyer sends product in question to seller.

Seller receives and checks returned product

Seller send new product to buyer, and buyer receives it, and exchange is completed.

How to Request for Cancellation/Return/Exchange

You can request for cancellation after completing payment and if product has not been dispatched by then, cancellation request is approved and you can receive refund.
But, in case seller has already dispatched product, cancellation request can be rejected.

You can request for return after obtaining product, you should send the product in question to seller.
After seller checks if returned product is flawed, and approves your request, return is completed and payment is refunded.

You can request for exchange if wrong product is shipped, you should send the product in question to seller.
After seller checks if returned product is flawed, seller approves your request, and re-sends new product.

Criteria for Return/Exchange

You can request for return/exchange within 7 calendar days following delivery date. But return/exchange request cannot be made in following cases:

When request due to change of mind is made after 7 calendar days following delivery date

When product is used, destroyed or damaged

When tag attached to product is removed or package of product is opened and product value is damaged

When sealed package is opened or packaging materials are lost

When too much time has passed and product value has so decreased that its re-sale is not possible

When return/exchange request is made for customized product such as hand-made shoes or accessories

When components of product (including free gift) have been used or lost

When buyer did not follow instructions included in product

As e-voucher products are immediately sent to your e-mail, returns/exchanges are not available. Please take note of this before purchase, and input your e-mail address correctly.

As Mobile Top-up products are directly reloaded on your cell phone number, returns/exchanges are not available. Please take note of this before purchase, and enter your cell phone number correctly.

For any inconvenience regarding Cancellation/Return/Exchange, please contact Customer Service at 03-2720 0000 and we will do our best to help you.

Notice

Please note that, direct transaction with the seller without using 11street payment service can cause problems such as; not receiving the product, receiving different product etc.

For sales products and contents registered by the seller, 11street run by Celcom Planet has no responsibility on any of the registered contents.

11street is an open marketplace operated by Celcom Planet Sdn. Bhd. – a joint venture between two established names Celcom Axiata Bhd. and SK Planet Ltd. Celcom Axiata is Malaysia’s premier and most experienced mobile telecommunications group and SK Planet owns Korea’s best e-commerce site, 11st.co.kr, a reliable and revolutionary e-commerce platform.