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General Questions

A: We are upgrading our system in order to offer features and functions to serve you better. In addition, our new system will give us the capacity and flexibility to add more exciting features in the future.

A: The upgrade will occur on the weekend of March 23. IMPORTANT: Please note that certain online functions will be unavailable shortly before Monday, March 25, 2013. For more information, please refer to our conversion information section.

A: In order to ensure the smoothest possible transition, we need to disable certain functions temporarily. We understand this interruption in service may inconvenience you, and for this we sincerely apologize. In the meantime, you may use our Infoline telephone banking system if you’ve signed up for the service or visit your nearest Central Pacific Bank branch for assistance.

A: The new Agreements will be effective on March 25, 2013. When you logon to the new system, the new Agreements will govern your use of Online Banking. These new Agreements can be downloaded by clicking on the links below. Also, check your Secure Messages for a notification.

You can login to the new system by using your existing Username (Login ID) and Temporary Password. IMPORTANT: Enter your Password exactly as it appears in the notification mailer that was sent to you. You will be prompted to change your password to one of your own choosing.

A: As part of our enhanced security features, the Password is now placed on a separate page. This is done so that we can recognize your computer first by displaying your Login Image and Phrase that you will choose upon initial Login. If you recognize these items, you know that you can safely enter in your Password.

A: We will bring over your transaction history beginning from January 1, 2012. IMPORTANT: If you need your transaction history for a longer period of time, please download it prior to March 25, 2013. Transaction history before January 1 will no longer be available after we convert to the new system.

A: In order to have a smooth transition, we will need to make sure that we don’t miss any important transactions during this time period. You will still be able to send immediate one time transfers during this time.

A: The new system will allow you to better manage your finances by allowing you to:
- Have added security features for your protection and peace of mind
- Quick transfer ability straight from your account activity screen

A: The new system will have a new look and navigation that should make it easier to find what you want with less mouse clicks. You’ll be able to customize your screen by dragging and dropping with your mouse. Learn how

A: Yes! Although our service is not changing, we will have some minor enhancements that we hope you will take advantage of:
- You will now be able to nickname your accounts so it’s easily recognizable in the Bill Pay service
- Move your pending payments from one account to another in a simple click without having to cancel and reschedule payments

Thank you for your patience and understanding as we transition to the new system. We’re certain you’ll welcome and appreciate the enhanced capabilities of Online Banking at Central Pacific Bank.

If you have any questions, please feel free to contact our Customer Service Center at 544-0500; toll free at 1-800-342-8422.