Privacy Policy

Our principles

Our privacy policy is designed to provide you with clear information on how we use and safeguard your personal details. iMatter Limited will only ever collect personal details such as your name, contact number and home address should you request that we meet with you or members of your family at your home address. Contact details will be kept on file during our engagement.

All contact details are stored on our secure data server hosted and managed by a reputable web hosting site; this stored data will be removed following our work with you and or your family.

Your data will be collected through the use of cookies if you use the contact form on our website or when you contact us by email or telephone and ask to be engaged for a period of time.

Your personal data is personal to us and will never be sold to a third-party organisation for any purpose.

Cookies and web site usage data

Our web site utilises ‘cookies’ and Web server logs to collect information about how the site is used. Cookies allow Web servers to recognise the computer used to access a web site. Cookies are small pieces of data that are stored by a user’s web browser software on the user’s hard drive. Cookies provide non-personal statistical information about visits to pages on the site, which may include the duration of individual page views, paths taken by visitors through the site, the web sites visited just before and just after our web site, and other general information. This information is collected on an aggregate basis. None of this information is associated with you as an individual.

If you are concerned about cookies, you can turn them off in your browser. However, if you do this please note that some areas of the site may not work properly.

Access to your personal information

As a coaching and mentoring company iMatter will hold personal data in the form of notes taken while we actively engage with you or your family, each individual client has the right to request a copy of this personal information and have any inaccuracies corrected or removed. Please address requests in writing to info@i-Matter.co.uk.

Please refer to our client contract and confidentiality agreement for further details.

Security

Standard emails that you send to us may not be secure unless we advise you that security measures will be in place prior to your transmitting the information. For that reason, we ask that you do not send confidential information to us through an unsecured email. Please use the appropriate forms and interfaces provided for such circumstances.

Protection of minors

iMatter is a coaching and mentoring service primarily targeting children and young adults. For that reason, we do not collect or maintain information on our web site from those we actually know are aged 16 and under. We request that all visitors to our web site aged 16 and under do not disclose or provide any personally identifiable information. If we discover that an individual aged 16 or under has provided us with personally identifiable information, we will delete such information from our records.

Engagement for children under the age of 16 is made via a parent or guardian and face to face meetings agreed with the adult; however, anything discussed with the minor will be deem confidential to the minor will not be disclosed to the adult unless express consent is given by the minor. Any information that is considered to suggest the child may be at risk of any sort, will be discussed with the relevant authorities for advice and further action.

Exclusions

We reserve the right to access and disclose individually identifiable information to comply with applicable laws and lawful government requests, and to operate our systems properly when we, in good faith, believe that the law requires it or for the protection of our legal rights or those of our users.

Contacting iMatter Limited

If you have any questions about this Privacy Policy, the practices of iMatter Limited or your dealings with this website, please contact us at info@i-Matter.co.uk