"The pad works fine for a few minutes after restart, then randomly it starts to have some sort of issue where it starts freezing up each time you lift your finger and put it down again. The tap to click feature no longer functions, and the cursor jumps around randomly as well. These problems go away after a restart, but will start again after ~5-10 minutes of use. It makes the computer pretty much unusable and is extremely frustrating."

Re: Thinkpad X1 Carbon 2017 Gen5 Touchpad Issue

‎03-31-201704:53 AM

I got that problem sorted out recently. Here is what I did:

First, update BIOS and firmware with what is available through the Lenovo support website.

Second, do a "Power Reset", where you disconnect the power supply, deactivate the internal battery in the UEFI settings, turn the machine off, press the power button a few times and reconnect the power supply.

I never thought that this would do anything, but now the issue is vanished on Arch Linux and Windows 10. Seems that some hardware apart from the RTC and Wake-On-Stuff stays awake even while the machine is turned off.

Re: Thinkpad X1 Carbon 2017 Gen5 Touchpad Issue

‎05-05-201712:57 PM - edited ‎05-05-201702:12 PM

I don't think a new driver will resolve the problem, clearly there is a batch problem. When I got mine, I tried to install linux and the touchpad/trackpoint didn't work. And it has nothing to do with Edge Filtering or anything because it's not using any windows drivers. I get messages in dmesg and it says something about losing sync. Others have booted linux fine and had a fully functioning touchpad/trackpoint out of the box. I'll post logs and stuff in another post when I get the chance.

Re: Thinkpad X1 Carbon 2017 Gen5 Touchpad Issue

‎05-15-201701:53 AM

I am a Linux user (Ubuntu 17.04) and have similar issue with the touchpad, completely unusable - it only sporadically reacts to input. Unfortuantely, I did not see the posts and have not tested Windows before uninstalling it. What I did do before installing Linux is updating the BIOS to 1.18, but it didnt help.

my bottom line is: Lenovo has to state wether this is a hardware fault or not! I can understand their motivations to not publicly announce that, to prevent everyone from just returning their devices ($$$!). But in my opinion these motivation are not suitable for a premium manufacturer. Considering they're even denying it (as FordLadd said) it really leaves a bad taste.

@LENOVO: I am willing to be patient if this is a software/driver bug. But if it's the hardware's fault - be honest and LET US KNOW and tell us how you're planning to satisfy your - majority of - X1C5 customers!