Trying to Log In - Email not found

Hello,

I created a self-serve account 3 months ago, and bought 3 month worth of service. Now when I try to log in to use the credit from my voucher, I get an "Sorry, we’re unable to verify your email address"

I have confirmed my email address, and it is what I signed up with. I have the printout that was made at the time. It is correct

Re: Trying to Log In - Email not found

I created a self-serve account 3 months ago, and bought 3 month worth of service. Now when I try to log in to use the credit from my voucher, I get an "Sorry, we’re unable to verify your email address"

I have confirmed my email address, and it is what I signed up with. I have the printout that was made at the time. It is correct

So is this the first time you tried to login to your self serve account?

Re: Trying to Log In - Email not found

I did *611 and loaded the voucher. I have $53 credit in my account. My service ended on Oct 8, then I did the *611 a day later. The voucher was accepted, and is no longer valid, of course. But still, no service.

In your message please includeM Phone Number, 4 digit PIN, Account email address, Detailed explanation of your issue. Don't know your pin?--provide any 3 of the following: Complete mailing address, Email address, Alternate phone number, Date of birth, Last top up date amount. How long until they reply?ffice Hours: Mon-Fri 9am to 9pm, and Sat-Sun 9am to 7:30pm [Toronto Time]. Messages are replied to during business hours and in the order they are received. Typical response time is between 1-3 hours, but can be up to 48 hours. There is no need to send multiple messages.Some good posts/reads: Search PM GUIDE to find some great posts and answers to many common questions

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