Capture and submit debug/error logs for PRTK/DNA (PRTK 6.6+/DNA 3.6+)

Introduction: Sometimes, diagnosing an issue with PRTK/DNA can be difficult and may necessitate reviewing debug data. The following will allow you to capture debug output from PRTK/DNA which can then be reviewed by QA and/or Development.

For each of the files PRTK_logger.conf, Supervisor_logger.conf, Worker_logger.conf, and DictUtil_logger.conf, do the following:- Open the file in a text editor- Change the line log4j.rootLogger=info, stdout, AD to say log4j.rootLogger=all, stdout, AD- Save and close the file

Open PRTK and reproduce the steps to trigger the reported issue

ZIP all the resulting .log files

Follow the procedure outlined here to create and submit a ticket, ensuring you attach the ZIP with the logs to the ticket

To disable logging (so they stop growing), for each of the files PRTK_logger.conf, Supervisor_logger.conf, Worker_logger.conf, and DictUtil_logger.conf, do the following:- Open the file in a text editor- Change the line log4j.rootLogger=all, stdout, AD to say log4j.rootLogger=info, stdout, AD- Save and close the file