Allegiance Inc.

Allegiance, a provider of customer intelligence technology and services, in 2012 partnered with Clarabridge, a customer experience management company using sentiment and text analytics. Clarabridge technology was integrated into the Allegiance platform. Allegiance helps retailers and other businesses translate customer ... Read More

Allegiance, a provider of customer intelligence technology and services, in 2012 partnered with Clarabridge, a customer experience management company using sentiment and text analytics. Clarabridge technology was integrated into the Allegiance platform. Allegiance helps retailers and other businesses translate customer feedback into actionable business intelligence.

Autodemo LLC

Louisville, KY-based Autodemo develops software and web site automated demonstrations, or autodemos. The company says it has produced more than 2,500 demos for 425-plus clients. It also offers web site tours, an iPad application and concept videos. Retailers and other ... Read More

Louisville, KY-based Autodemo develops software and web site automated demonstrations, or autodemos. The company says it has produced more than 2,500 demos for 425-plus clients. It also offers web site tours, an iPad application and concept videos. Retailers and other clients can integrate demos or videos into their web sites to offer a brief snapshot of products or features.

CodeBroker

CodeBroker, a mobile loyalty and coupon technology provider, enables retailers to send consumers information about contests, product reviews, promotions and store locations through text message campaigns. Merchants can also use CodeBroker to create and deliver digital coupons, personalized offers and ... Read More

CodeBroker, a mobile loyalty and coupon technology provider, enables retailers to send consumers information about contests, product reviews, promotions and store locations through text message campaigns. Merchants can also use CodeBroker to create and deliver digital coupons, personalized offers and reward certificates with bar codes that can be scanned and redeemed in stores.

ForeSee

ForeSee provides customer experience analytics technology for web sites, call centers, stores, mobile sites and apps, and social media. In July 2013, the company introduced a Word of Mouth Index, which rates major brands according to what consumers think of ... Read More

ForeSee provides customer experience analytics technology for web sites, call centers, stores, mobile sites and apps, and social media. In July 2013, the company introduced a Word of Mouth Index, which rates major brands according to what consumers think of them. ForeSee says the metric helps companies understand who their detractors are and better allocate resources.

Giosg.com

Giosg.com, a provider of sales, marketing and customer intelligence technology, in 2012 released giosg LIVE. Giosg Live allows retailers to recognize potential web site visitors in real-time and contact them. In addition to visitor prioritizing, the company’s LIVE product features ... Read More

Giosg.com, a provider of sales, marketing and customer intelligence technology, in 2012 released giosg LIVE. Giosg Live allows retailers to recognize potential web site visitors in real-time and contact them. In addition to visitor prioritizing, the company’s LIVE product features live web site analytics and a dynamic chat channel. The service can be installed in about five minutes and is browser-based.

Infor Global

Infor, a provider of business application software, in June 2013 announced that the Infor Epiphany Interaction Advisor is available for subscription and hosted services. The cloud-based Epiphany customer relationship management software offers the same functions as the on-premise version, such ... Read More

Infor, a provider of business application software, in June 2013 announced that the Infor Epiphany Interaction Advisor is available for subscription and hosted services. The cloud-based Epiphany customer relationship management software offers the same functions as the on-premise version, such as real-time analytics capabilities and business rules and message-targeting capabilities.

Inquisite Inc.

Inquisite Inc., a provider of web-based software for collecting and managing feedback from customer and employees, in October 2008 released Inquisite Certified Anonymous Surveys, a turnkey, hosted survey service. Retailers need only provide survey questions. Inquisite will work with customers ... Read More

Inquisite Inc., a provider of web-based software for collecting and managing feedback from customer and employees, in October 2008 released Inquisite Certified Anonymous Surveys, a turnkey, hosted survey service. Retailers need only provide survey questions. Inquisite will work with customers to create and refine the survey itself, distribute the survey and follow up with completion reminders. Multiple reports are typically available to the customer within 24 to 48 hours. Inquisite last year also released Inquisite Survey Software 9.0, which features an interactive analytics engine and report builder that provides decision makers with a greater level of insight into customer and employee opinions.

Company Facts

Year Established

1997

Product / Services

Inquisite Survey 9.5

Entry Level / Typical Pricing

Generally ranges from $5,000 to $50,000 depending upon application selected and delivery method (SaaS or installed)

IntelliResponse Systems Inc.

IntelliResponse, a Toronto-based provider of web self-service software to online retailers, in June 2013 launched Voices, a technology designed to help retailers gain insight from customer questions posed on digital channels. Voice captures every question customers ask in natural language ... Read More

IntelliResponse, a Toronto-based provider of web self-service software to online retailers, in June 2013 launched Voices, a technology designed to help retailers gain insight from customer questions posed on digital channels. Voice captures every question customers ask in natural language through any self-service interaction channel, enabling retailers to identify and compare customer trends.

Kampyle Ltd.

Kampyle offers a Software-as-a-Service analytics platform that allows retailers to collect, analyze, measure and respond to online user feedback and then deliver the data to sales and marketing teams via a lead generation dashboard. Merchants can use the dashboard to ... Read More

Kampyle offers a Software-as-a-Service analytics platform that allows retailers to collect, analyze, measure and respond to online user feedback and then deliver the data to sales and marketing teams via a lead generation dashboard. Merchants can use the dashboard to get an overview of lead segmentation by type and to examine specific cases to determine conversion status.

Company Facts

Year Established

2007

Product / Services

Kampyle Feedback Analytics

Entry Level / Typical Pricing

Entry price is $99/mo.; small business packages up to $14,990/year, mid-market and enterprise packages quoted separately

LogMeIn

Live chat provider LogMeIn provides a product chooser app on its site to help retailers decide which level of service they need. The app asks about the interest level in chat, click-to-call, e-mail, Twitter management and SMS texts. Depending on ... Read More

Live chat provider LogMeIn provides a product chooser app on its site to help retailers decide which level of service they need. The app asks about the interest level in chat, click-to-call, e-mail, Twitter management and SMS texts. Depending on the responses, it will recommend a specific Bold Chat product. Bold Chat’s iPhone app enables clients to chat with site visitors remotely.

nanoRep

NanoRep, a provider of customer service software, in 2012 released a mobile-optimized version of instant-answer support widgets for iOS and Android devices. Visitors to a retailer’s mobile site see an optimized widget float onto the screen once a page loads, ... Read More

NanoRep, a provider of customer service software, in 2012 released a mobile-optimized version of instant-answer support widgets for iOS and Android devices. Visitors to a retailer’s mobile site see an optimized widget float onto the screen once a page loads, asking if they have a question. Questions are answered instantly from nanoRep’s self-learning knowledge base.

omniONE USA

OmniONE is the developer of a platform for customer satisfaction rating certification. The omniFEEDBACK certificate is an official validation of a vendor's customer satisfaction rating verified by the company's independent third-party platform. The satisfaction rating is updated with each actual ... Read More

OmniONE is the developer of a platform for customer satisfaction rating certification. The omniFEEDBACK certificate is an official validation of a vendor's customer satisfaction rating verified by the company's independent third-party platform. The satisfaction rating is updated with each actual customer's evaluation, after it goes through omniONE's cross-check system. Feedback is left only by those buyers who actually purchase a product or use a service. The company has been in business since 2009.

Company Facts

Year Established

2009

Product / Services

omniFEEDBACK validates a vendor's customer satisfaction rating that is verified by an independent third-party platform

Entry Level / Typical Pricing

Basic profile starts at 1 certificate for $2.95/mo. for up to 5 omniFEEDBACK requests/mo.

OpinionLab

OpinionLab enables consumers to register comments on the brands they use by clicking the [+] link on a retailer’s web site to open a comment card that allows them to leave ratings, comments and answers to customized questions. The company ... Read More

OpinionLab enables consumers to register comments on the brands they use by clicking the [+] link on a retailer’s web site to open a comment card that allows them to leave ratings, comments and answers to customized questions. The company analyzes the feedback and helps retailers understand and act on the input they receive. In June 2011, the company made it easier for consumers to connect to a brand by connecting to its mobile-enhanced site or by accessing quick response (QR) codes.

Warrantech

Warrentech is a provider of underwriting and administration of service contracts and extended warranties to retailers and other businesses. The warranties cover a range of products such as consumer electronics, computers and accessories, power tools, fitness equipment, jewelry and appliances. ... Read More

Warrentech is a provider of underwriting and administration of service contracts and extended warranties to retailers and other businesses. The warranties cover a range of products such as consumer electronics, computers and accessories, power tools, fitness equipment, jewelry and appliances. The company offers an online reporting and processing system, WCPSOnline.