Emotional intelligence (EI) refers to the ability to perceive, control, and evaluate emotions. Some researchers suggest that emotional intelligence can be learned and strengthened, while other claim it is an inborn characteristic.

Since 1990, Peter Salovey and John D. Mayer have been the leading researchers on emotional intelligence. In their influential article “Emotional Intelligence,” they defined emotional intelligence as, “the subset of social intelligence that involves the ability to monitor one's own and others' feelings and emotions, to discriminate among them and to use this information to guide one's thinking and actions” (1990).

Salovey and Mayer proposed a model that identified four different factors of emotional intelligence: the perception of emotion, the ability reason using emotions, the ability to understand emotion, and the ability to manage emotions.

According to Salovey and Mayer, the four branches of their model are, "arranged from more basic psychological processes to higher, more psychologically integrated processes. For example, the lowest level branch concerns the (relatively) simple abilities of perceiving and expressing emotion. In contrast, the highest level branch concerns the conscious, reflective regulation of emotion" (1997).

Objectives:

After the seminar, the participants will be able to improve in the following areas:

- Improve Working Performance- Putting People at Ease- Self-Awareness- Balance Between Personal Life and Work- Straightforwardness and Composure- Building and Mending Relationships- Doing Whatever it Takes- Decisiveness- Confronting Problems

Program Content:

Module 1: Understanding Your EQ by Looking in the Mirror and Making Changes• What is EQ?• Are you your own worst enemy for creating positive change? • Identifying and developing your personal management style • How to adapt your management style to others • The EQ personal guide to getting – and staying – motivated during the good times and bad • Overcoming the issues that keep many agents from progressing

Module 2: Creating a Positive Mindset of Success and Achievement• Use EQ to Create a positive environment that makes your staff want to achieve outstanding results • Red flags that should warn you that negativity is creeping back • How YOU can set the tone of appreciation at work that’ll spread like wildfire • Understanding the motivators that drive you

Module 3: Use Motivation Techniques and EQ to Boosting Individual Performance Up to the Next Level • Understand the power of EQ in relationships to achieve results • How to apply motivation principles • Conduct planning meetings that focus on goals • Combine the positive power of management and employees to drive even higher performance levels

Module 4: The EQ of Giving – and Getting – Effective Feedback• Learn to give meaningful feedback ... how much and how often • How to eliminate the negativity that ruins many feedback sessions • The things you should never say during a feedback session, and 5 things you always should • How to become your team’s top cheerleader – even if you’re not the “rah-rah” type • Set expectations that are in line with the task at hand

Module 5: How to Use EQ to Inspire Achievement • The #1 myth about why motivation won’t work with today’s worker • The steps of an effective motivation plan • The motivating power of peer groups at work and how to use them to your advantage • Keeping the high performers happy

Module 6: EQ in Communication Skills• The keys to persuasive and effective communication skills for every assistant manager• Steps to crystal-clear communication skills that leave no room for misunderstandings • How to get everyone on board with your plans – even the most negative nay-sayers • How to boost the morale of your team when times get rocky and tough