Air Base Carpet Mart Reviews

Jan reviewed on Air Base Carpet Mart

I bought hardwood floors for my entire upstairs. Airbase called me to confirm that my order arrived and they wanted to set up installation. I was having other work done on my house, so I needed two weeks for that to be completed before I could get my hardwood installed. They set up installation two weeks out. I called the day before to confirm that everything was still on schedule. The day came and the 3 installers showed up and unloaded their equipment and 54 boxes of hardwood. They cut open the first box and immediately I saw that it wasn't the floor that I had bought. By the way, I was matching existing flooring. The installer called the store manager in New Castle, Dan, and had me talk to him. Dan informed me that my flooring wasn't available and they had given me an upgrade floor. I explained that I didn't want and upgrade, just the floor that I had bought. I am now sitting here in my upstairs with no furniture or electronics, unable to use my bathroom, because it is jammed with stuff from the bedrooms, they don't know when they can get my flooring and install it. By the way I am older and it took a lot of favors and hard work to get this stuff moved for the install. don't trust Airbase Carpetmart in New Castle, and check your stuff when it shows up.
posted on Monday, March 26, 2012

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