General Support Topics

Switching Between Cap and Tubular Modes
Your machine should automatically detect when the cap driver is installed or not, displaying one of the cap hoops on screen as an indicator when the cap driver is detected. When the machine is started without the cap driver installed, the cap hoop should no longer be displayed as the selected hoop. To ensure that this works properly, be sure that the metal “finger” on the cap driver itself presses the plunger switch shown in the animation. Check to make sure the small metal strip and the small white “nub” of the microswitch (indicated by the red arrow) are pressed upwards as the plunger is pressed in. Conversely, when the machine is shut down and the cap driver is removed, the switch should return to the forward position, and the metal strip and white “nub” should come back down to their normal resting position. See the animation HERE

Firmware Update 2.11 for HCH, HCS2 and HCD2Released September 19, 2016Click the link above to download firmware 2.11 for your 1-head Happy embroidery machine. This update adds the ability to load in designs and set them up (color sequence, etc) while the machine is running. Click HERE for details on the release and instructions.

Firmware Update 2.00 for HCH, HCS2 and HCD2Released May 24, 2016. Quick instructions for updating firmware: (1) Download the ZIP file from the appropriate link to a folder in your PC and extract its contents to a USB thumb drive, resulting in a single folder called UpdateFile. (2) Insert the USB thumb drive into the machine, navigate to the main menu, choose OTHER, then VERSION. Press the UPDATE button to perform the update. (3) This should take several minutes. Update is finished when the machine auto-restarts. New features: (1) extends max allowed designs in memory from 250 to 999. (2) thread break messages also now display the needle number where the break occurred.

Hoop Maps for 3rd Party Hoops

Current model Happy machines provide an impressive ability to load hoop maps for just about any hoop that will fit on the machine. Why is this a big deal? This gives the operator a visual map of the design position and fit inside the usable sewing area unique to that hoop, just like the pre-programmed Happy brand hoops. In this way, even new operators have a good visual check on design fit, and can re-position the hoop on the spot, watching the actual hoop move along with the animation on screen. And since different hoops enable a machine to do different kinds of jobs, Happy machine operators can adapt to the very wide variety of hoops available with relatively little fuss! Works on all new Happy embroidery machines (including single and multi-head models), as well as with first generation color Voyager and HCD-1501 models.

General instructions: Download the hoop files you wish to install. Since each is a ZIP files containing a single hoop map, you’ll have to extract the map file after downloading it, saving it onto your CompactFlash card or USB thumb drive (if your machine has a USB thumb drive port.). After doing so, follow the instructions appropriate for your machine, below, right.

Hooptech Hoops (conventional tubular hoops)

TEMPLATE for making your own Hoopmaps

You can download and print. For large hoopmaps, you can print this to a sheet of 11″x 17″ paper. Follow the directions in your machine’s manual for making your own hoopmaps (for compatible HAPPY machine models).

Power off machine, test pantograph movement manually. Check for any abnormality throughout full range of motion. If none found, power on and test. May need to check PMD (pulse motor driver).

018

Main shaft error

Main shaft will not turn.

Turn main shaft manually to verify full movement through complete 360 degree turn. Troubleshoot for anything that may block this motion i.e. jam at rotary hook shaft, needle bar, etc. Check for jams between needle bar boss on back of moving head and reciprocator assembly on front face of fixed head.

020

Needle Detect

Machine not detecting current needle # correctly, or needle bar selection unit is off its stop position. Trouble with position-detecting circuit board.

Restart the machine. Upon re-start and pressing the NEXT button, the machine should perform a self-check and re-calibrate the needle numbers and positions.

022

Needle move

No movement due to malfunction of thread take-up lever or trouble of position-detecting circuit board

Follow same procedure for listed error 020

024

Needle center

Needle bar stop position is off-center; needle bar stop position is out of place.

Follow same procedure for listed error 020

025

Needle over

Needle # out of range of actual needles on given machine.

Follow same procedure for listed error 020

026

Needle differ

Mismatch between actual selected needle position and needle number showing in the control panel.

Restart the machine. Upon re-start and pressing the NEXT button, the machine should perform a self-check and re-calibrate the needle numbers and positions.

Perform automatic speed re-set: (1) Choose “OTHER” from the main menu, then select “SPEED”. After warning, machine will turn main shaft slowly from stop to max speed (needle will not sew).

050

C point error

Main shaft is stopped in a position other than “C” point

On error, choose the “AUTO” option if available (instead of manual.) Main shaft should turn to correct position. Failing that, go to the back of the machine, remove the circular black rubber cap, and move the timing wheel clockwise to 275 degrees. Check full rotation to ensure that shaft is able to turn full 360 degrees without significant resistance.

Thread catch hook is off its properly-retracted position. Limit switch to detect position is not “OFF”.

Check if not trimming properly. If thread is cut, ensure that catcher has returned to position, selecting either auto or manual. If so, cut and return thread catch hook to retracted position. If problem recurs, troubleshoot position of thread holder, which may mis-guide catcher and cause it to miss the thread.