As the Coronavirus (COVID-19) continues to develop, we want our customers to know that our network is fully equipped to handle any anticipated increases in Internet traffic and bandwidth demand. Arvig MultiWav will continue to provide Internet service to communities in the Twin Cities Metro Area, St. Cloud and Rochester.

Request a Building

Please note: This form is to submit a request for our evaluation to bring our services to your location, and is not guaranteed. If we later determine we can provide services to your building, we will contact you and establish a timeline.

Also note that this only applies to Apartment/Condominium buildings. We currently have no plans to service single-family homes and townhomes at this time.

First Name *

Last Name *

Building Name

Phone Number *

E-mail Address *

* No billing information is required at this time. We will contact you to collect payment information closer to live dates.

Address 1 *

Unit Number

City *

State *

Zip Code *

How Did You Hear About Us?

Other, please specify: *

Submit Information for Pre-Approved Location

Please note: Registering your information with us does not place an order for active service, but will rather help us pursue the building owner/management to allow us to install services at your property.

First Name *

Last Name *

Building Name

Phone Number *

E-mail Address *

Address 1 *

Unit Number

City *

State *

Zip Code *

How Did You Hear About Us?

Other, please specify: *

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Terms of Service

Arvig MultiWav shall not be liable for any inconvenience, loss, liability, or damage resulting from any interruption of services directly or indirectly caused by, any circumstances beyond our control, including, but not limited to, causes attributable to you or your property; inability to obtain access to the Premises; failure of any signal at the transmitter; failure of a communications satellite; loss of use of poles, or other utility facilities; strike; labor dispute; riot or insurrection; war; explosion; malicious mischief; fire, flood, lightning, earthquake, wind, ice, extreme weather conditions, or other acts of nature; failure or reduction of power; or any court order, law, act or order of government restricting or prohibiting the operation or delivery of services.

In all other cases of an interruption of services, you shall be entitled upon a request made within sixty (60) days of such interruption, to a pro rata credit for any service interruption exceeding twenty-four consecutive hours after such interruption is reported to us, or such other period of time as may be specifically provided by law. Unless specifically provided by law, such credit shall not exceed the fixed monthly charges for the month of such service interruption and excludes all nonrecurring charges, one-time charges, per call or measured charges, regulatory fees and surcharges, taxes and other governmental and quasi-governmental fees. EXCEPT AND UNLESS SPECIFICALLY PROHIBITED BY LAW, SUCH CREDIT SHALL BE YOUR SOLE AND EXCLUSIVE REMEDY FOR AN INTERRUPTION OF SERVICE. Any credits provided by Arvig MultiWav are at our sole discretion and in no event shall constitute or be construed as a course of conduct by Arvig MultiWav.

Acceptable Use Policy

This section of your User agreement details some of the basic rules of participation in the Internet community and constitutes part of our terms of Service. By your use of the Service, you agree to be bound by the terms of this Acceptable Use Policy. Arvig MultiWav Internet Service reserves the sole and unconditional right to refuse, suspend or terminate Service to anyone who violates these rules as determined by Arvig MultiWav, in its sole discretion.

Illegal Use — You agree not to use the Service for or in the pursuit of illegal purposes. Arvig MultiWav cooperates with local and federal authorities in investigations into illegal Internet use, and will take both criminal and civil legal action against Users who are determined to be using the Service in an unlawful way. You agree not to directly or indirectly allow a third party to use the Service in an illegal or unsuitable manner.

Harassment — You agree not to use the Service for harassment, threats, verbal abuse, and persistent unwanted contact of any kind. Harassment covers any use of the Service to directly or indirectly contact any other user (including users of another Internet service) in an unwanted fashion. Harassment can be active, in forms such as unwanted email, chat messages, or verbal declarations on a public forum, or can be passive in the form of defamatory information posted on web sites.

Disruption/Hacking — You agree that You will not use, nor allow others to use, the Services to access the accounts of others or to attempt to penetrate security measures of the Services or access any other person's computer or computer system, software, or data without their knowledge and consent (“hacking”) or to cause a disruption of service to other on-line users. You agree that You will not use, nor allow others to use, tools designed for compromising network security, such as password guessing programs, cracking tools, packet sniffers or network probing tools.

Fraud/False Advertising — You agree not to post or transmit fraudulent information on or through the Service. This can /include false advertising, identity theft, or misrepresentation of any kind including phishing, forged email headers or fictitious email addresses.

Unsolicited Advertising/Spamming — You agree not to post or transmit any unsolicited material through any active medium such as email, chat, messaging, chain letters, advertisements, jokes, etc. Arvig MultiWav does not tolerate unsolicited mass emailing (Spamming) of any kind, and the use of any of Arvig MultiWav Services for this purpose is strictly prohibited. To assist Arvig MultiWav in preventing Spamming, Arvig MultiWav may limit the number of recipients allowed per email and/or limit the number of emails You can send over a short period of time. Content falling in this category is defined by the receiving users desire to be contacted in the specified manner, so use good judgment if you are sending to mailing lists. You further agree not to collect or harvest account information without the expressed consent of those from whom you collect the information.

Disruptive Content — You agree not to post or transmit any disruptive content. Certain kinds of content broadcast or displayed on the Internet can generate a great deal of disruption and reaction from the Internet community as a whole. This can /include, but is not limited to, material that is considered obscene, offensive, or extremely controversial. While Arvig MultiWav does not actively censor its Users, the reaction this material can generate can be expensive and time consuming, and as such makes the continued support of Users generating this kind of content of questionable business value to Arvig MultiWav. You understand and agree that Arvig MultiWav may suspend or terminate your Service should your usage result in significant complaint or constitute disruptive content, as determined by Arvig MultiWav in its sole discretion, from the Internet community at large.

Extended Connections and Multiple Logins — For Dialup services, You agree not to use the Service for extended periods of time or to login to an account more than one time simultaneously. You also agree not to use this Service in a standby or inactive mode. Use of programs intended to keep You online while your computer is unattended is prohibited. This Service is intended for personal, periodic, and active use of the World Wide Web, email, news groups, games and file transfers; You may stay connected so long as You are using the Service for this purpose. Arvig MultiWav reserves the right to terminate the Service at any time if it determines you are using the Service for extended connections and multiple logins.

Use of Servers — Unless you are a Arvig MultiWav Business Customer, You agree that You will not establish or operate a web server, email server, FTP server, file server or run any other server applications and/or software providing server-like functionality in connection with the Service. Interpretation will be at the sole discretion of Arvig MultiWav.

Excessive Bandwidth — Unless you are a Arvig MultiWav Business Customer, You agree that You will not use continued and sustained excessive bandwidth as defined by the Arvig MultiWav Terms of Service in connection with Your use of the Service. If Arvig MultiWav determines, in its sole discretion, that You are using a continuous and sustained excessive amount of bandwidth as defined by the Arvig MultiWav Terms of Service or You are violating any of the above terms, Arvig MultiWav may take some or all of the following actions, in its sole discretion:

Seek a clarification of Your activity patterns;

Restrict Your continuous bandwidth utilization to the amount permitted by the Arvig MultiWav Terms of Service;

Require you to upgrade to a higher service;

Terminate your Service.

Reselling or Reconfiguring the Service — You may not resell the Service or redistribute or reconfigure the Service to allow others to use the Service in an illegal, fraudulent or inappropriate manner. Interpretation will be at the sole discretion of Arvig MultiWav.

Copyright Infringement — Arvig MultiWav respects the intellectual property rights of others and expects You to do the same. It is a violation of this Acceptable Use Policy to use the Service to unlawfully transmit or store copyrighted material. If Arvig MultiWav has a reasonable belief, in its sole judgment, that You have violated this Acceptable Use Policy, Arvig MultiWav shall take action as follows:

First offense — Arvig MultiWav attempt to notify You and provide a copy of the complaint, and assist You in removing the infringing material and/or securing Your wireless network;

Subsequent offenses — Arvig MultiWav will take additional measures as it deems appropriate to enforce its Acceptable Use Policy, including restriction of peer file sharing activities, suspension of service, and termination of service.

These actions are in addition to and not instead of any and all other remedies that we, or others, may have against You under the law.

If you believe your work has been copied in any way that constitutes infringement, please provide our Copyright Agent with the following information:

An electronic or physical signature of the person authorized to act on behalf of the owner of the copyright interest;

A description of the copyrighted work that you claim has been infringed;

Identification of where the material (including the URL if possible) that you claim is infringing is located;

Your address, telephone number and email address;

A statement by you that you have a good faith belief that the disputed use is not authorized by the copyright owner, its agent or the law; and

A statement by you, made under penalty of perjury, that the above information in your notice is accurate and that you are the copyright owner or authorized to act on the copyright owner’s behalf.

Our Copyright Agent for Notice of claims of copyright infringement is Shaun Carlson, who can be reached as follows.

Reporting Other Abuse — To report other abuse of this Acceptable Use Policy (other than copyright infringement) - please email us at abuse@arvig.com.

(July 2015)

Privacy Policy

This Privacy Policy identifies and describes the way Arvig MultiWav uses and protects the information we collect about Customers and Users. All use of Arvig MultiWav’s products and services, as well as visits to our website, are subject to this Privacy Policy.

THE INFORMATION WE COLLECT, HOW WE COLLECT IT, AND HOW WE USE IT.

We may collect different types of personal and other information based on your use of our products and services and our business relationship with you. Some examples /include:

Contact Information that allows us to communicate with you, including your name, address, telephone number, and e-mail address.

You give it to us when you purchase or interact with us about a product or service we offer or provide.

We collect it automatically when you visit our websites or use our products and services.

We obtain it from other sources, such as credit agencies.

WE MAY USE THE INFORMATION WE COLLECT IN A VARIETY OF WAYS, INCLUDING TO:

Provide you with the best customer experience possible.

Provide the services you purchase, and to respond to your questions.

Communicate with you regarding service updates, offers, and promotions.

Deliver customized content and advertising that may be of interest to you with your permission.

Address network integrity and security issues.

Investigate, prevent or take action regarding illegal activities, violations of our Terms of Service or Acceptable Use Policies.

Provide local directory and directory assistance.

INFORMATION SHARING

With Arvig MultiWav Companies: Subject to applicable legal restrictions, such as those that exist for Customer Proprietary Network Information (CPNI), Arvig MultiWav may share your Personal Information within Arvig MultiWav to make sure your experience is as seamless as possible, and you have the full benefit of what Arvig MultiWav has to offer.

With Non-Arvig MultiWav Companies: We share your Personal Information only with non-Arvig MultiWav companies that perform services on our behalf, and only as necessary for them to perform those services.

We require those non-Arvig MultiWav companies to protect any Personal Information they may receive in a manner consistent with this policy.

We do not provide Personal Information to non-Arvig MultiWav companies for the marketing of their own products and services without your consent.

In Other Circumstances: We may provide Personal Information to non-Arvig MultiWav companies or other third parties for purposes such as:

Responding to 911 calls and other emergencies.

Complying with court orders and other legal process.

To assist with identity verification, and to prevent fraud and identity theft.

Enforcing our agreements and property rights.

Obtaining payment for products and services that appear on your Arvig MultiWav billing statements, including the transfer or sale of delinquent accounts to third parties for collection.

Anonymous & Aggregate Information

We collect some information on an anonymous basis. We also may anonymize the personal information we collect about you.

We do not sell your Personal Information to anyone for any purpose. Period.

We maintain information about you in our business records while you are a customer, or until it is no longer needed for business, tax, or legal purposes.

We have implemented encryption or other appropriate security controls to protect Personal Information when stored or transmitted by Arvig MultiWav.

We require non-Arvig MultiWav companies acting on our behalf to protect any Personal Information they may receive in a manner consistent with this Policy. We do not allow them to use such information for any other purpose.

CUSTOMER PRIVACY CONTROLS AND CHOICES

You can review and correct your Personal Information collected by us.

You can limit certain types of solicitation communications from Arvig MultiWav, including marketing contacts made via telephone, e-mail and text messaging.

Arvig MultiWav has partnerships with reputable third-party vendors who allow us to provide our Internet customers with valuable online savings opportunities. These offers are presented to customers in a pop-up window. You will need to enable pop-ups in your Internet browser settings in order to receive these offers.

E-mail Arvig MultiWav

Fill out the fields below to send us an e-mail. We will be replying to the e-mail address that you enter so make sure to provide a valid one.

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Heads up!

You have selected which is currently on Pre-Order status. This means that your service won't be activated immediately after placing your order. You will be receiving updates about the location's status and will be notified when the site goes live.

Heads up!

You have selected which is currently on Pre-Approved status. This means that our fiber network is nearby and your building is pre-approved for our service. However, we do not currently have a signed access agreement with your building and cannot install our service. By registering your information, you will be increasing demand for service at your building, which we can use the demand to further entice your building owner/management to sign an access agreement with us.

Please note: By registering your information, this does not place an order for active service.

We encourage you to approach your building staff to let them know that you want Arvig MultiWav in your building. They can contact us at: sales@multiwav.com or 612-900-1900 (Option 1).

Heads up!

You have selected which is currently in an Enrollment status. This means that your property is still in the installation phase but we encourage you to create an account in the meantime.

By creating an account you will be receiving updates about the status and will be notified when your property goes live. You will also have the ability to add support to your account to allow for any technical assistance. Once your property goes live you may add support to your account to confirm active service and place an upgrade order as desired.

Gigabit Internet to your community in the Twin Cities Metro Area, St. Cloud and Rochester.

Arvig MultiWav is a local Minnesota owned and operated company providing Fiber Internet services to local residents.

Easy to set up and it tested out above the speed rating I selected. Very happy.
- Wes R.

For what you get the price is amazing! Symmetrical speeds, price never changes like comcast. 50 bucks for 300 up and down can't beat it! If you happen to be one of the lucky ones in the coverage area, it's a no brainer. Get it! No more buffering and limits! One of the reasons I won't move yet is for this, it's that good. Hopefully fiber becomes more standard as the years go on.
- Sean K.

Single greatest internet hook up experience of my life. Better speed than offered.
- Eric A.

I am so glad I finally have another option besides Comcast for internet! The internet is CHEAPER AND FASTER than what I had before with Comcast! Great internet, price, and the customer service is top notch!!!
- Melissa M.

About as easy as it gets for fast and reliable internet service. Blows all the other providers I've used out of the water in terms of cost, transparency, and ease of use.
- Andrew W.

Straightforward, inexpensive pricing, blazing fast speeds, and second-to-none customer service. Seriously, ditch Comcast or Centurylink or whoever you have and get these guys if you can!
- Eric L.

Simple, efficient, and straightforward high-speed internet: is this real life?! Finally an option for those of us that don't want the $150 cable bundle and our monthly bill is cut by 1/3! Thank you for saving our family money and giving consumers more options!
- Cory J.

Great speeds great price! Great for gaming and streaming video on multiple devices. Beats all the mega corp internet companies and their terrible customer service.
- Eric C.

Less waiting, more enjoying.

With speeds up to 50 times faster than the average Internet connection - that means faster downloads, less buffering, and a super reliable connection on a 100% fiber network.

It's more than just speed, it's limitless possibilities.

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Affordable and Flexible

Month-to-month service. No contracts, no lock-ins and bundling required. No hidden fees or charges. Pricing starts at $40 a month total.

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Consistent Fast Speeds

Dedicated bandwidth to your community. No capping and bandwidth throttling. Symmetrical download and upload speeds of up to 1 Gigabit.

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Local Service and Support

24/7 phone support and online support via e-mail. Locally owned and managed, company owners directly involved and available.

Unrivaled speeds.

See how long it takes to download an average high-definition movie (5GB) and compare.