Customer Privacy Notice

Privacy Policy

Our promise to you: We are and always will be committed to protecting and respecting your privacy.

This Policy explains when and why we collect personal information about people who contact us, visit our website, request to use our services and how we use it, the conditions under which we may disclose it to others and how we keep confidential information secure.

This policy is regularly reviewed and will be revised when necessary. To ensure the individuals are as upto date with the details of our Privacy Policy we ask you to ensure you also review it from time to time to ensure you are happy with any changes we make.

Please note that by choosing to use our website and/or services that either Fenland Lesiure Products or Online Playgrounds offers, you are agreeing to be bound by this Policy.

Any questions regarding this Policy and our privacy practices should be sent by email to privacy@fenlandleisure.co.uk or by writing to Nicola Rose – Data Controller, FLP Ltd, Fenland Road, Padgetts Road, Christchurch, Wisbech, Cambs, PE14 9PJ Alternatively, you can telephone 01354 638359 ext 212. Although we request that any GDPR relevant emails are sent to privacy@fenlandleisure.co.uk you can also contact Nicola Rose on the following email address nicola@fenlandleisure.co.uk

Who are we?

We are Fenland Leisure Products Ltd. We are a British manufacturer and installer of commercial playground equipment. We provide and design new play areas for the customers who choose to use our services. Our services include:

Enquiries and orders can be placed directly through the above associated websites.

OUR DAILY MISSION TO OUR CUSTOMERS.

We believe in the importance of outdoor play on an international scale. The fun areas that we create at Fenland Leisure Products will be safe and happy places for family members of all ages to play, stay active and aid in the building of healthy relationships. To do this we will; design, manufacture, supply and install quality commercial playground equipment and associated components with care and professionalism at all times. Fenland Leisure create a welcome and happy working conditions for all of our staff members; this aids in the provision of excellent customer service to all who may contact us. For project assistance or any playground product information call us on 01354 638 359 alternatively email us on sales@fenlandleisure.co.uk for more information. Opening Hours - Monday to Thursday: 8.15 to 5.00 - Friday: 8.15 to 3.00

How do we collect information from you?

We obtain information about you when you use our website. For example when you enquire using the enquiry forms on either website or place orders, the information is then recorded on our systems in order to facilitate your requirements.

What type of information is collected from you?

The personal information we collect might include your name, address, email address, IP address, and information regarding what website pages are accessed and when. If you order online or purchase a product from us, your card information/bank details are not held by us, it is collected by our third party payment processors, who specialise in the secure online capture and processing of credit/debit card transactions, as explained below.

How is your information used?

We may use your information to:

process orders that have been placed

to carry out our obligations arising from any contracts entered into by you and us;

dealing with enquiries from anyone that has contacted us.

seek your views or comments on the services we provide;

notify you of changes to our services;

send you communications which you have requested and that may be of interest to you. These may include information about campaigns, appeals, other fundraising

To enable precise delivery of the services/goods as ordered by the customers.

We review our retention periods for personal information on a regular basis. We are legally required to hold some types of information to fulfil our statutory obligations We will hold your personal information on our systems for as long as is necessary for the relevant activity, or as long as is set out in any relevant contract you hold with us.

Who has access to your information?

We will not sell or rent your information to third parties.

We will not share your information with third parties for marketing purposes.

Third Party Service Providers working on our behalf: We may pass your information to our third party service providers, agents subcontractors and other associated organisations for the purposes of completing tasks and providing services to you on our behalf (for example to send you mailings or arrange delivery of your order). However, when we use third party service providers, we disclose only the personal information that is necessary to deliver the service and we have a contract in place that requires them to keep your information secure and not to use it for their own direct marketing purposes. Please be reassured that we will not release your information to third parties beyond that of our company (FLP) for them to use for their own direct marketing purposes, unless you have requested us to do so, or we are required to do so by law, for example, by a court order or for the purposes of prevention of fraud or other crime.

Third Party Product Providers we work in association with: We work closely with various third party product providers to bring you a range of quality and reliable products and services designed to meet the needs of the markets we work in. When you enquire about or purchase one or more of these products, the relevant third party product provider will use your details to provide you with a service on behalf of ourselves (eg delivery) and to carry out their obligations arising from any contracts you have entered into with us. In some cases, they will be acting as a data controller of your information and therefore we advise you to read their Privacy Policy. These third party product providers will share your information with us which we will use in accordance with this Privacy Policy.

When you are using our online ordering system, your order is processed by a third party payment processor, who specialises in the secure online capture and processing of credit/debit card transactions. If you have any questions regarding secure transactions, please contact us.

We may transfer your personal information to a third party as part of a sale of some or all of our business and assets to any third party or as part of any business restructuring or reorganisation, or if we’re under a duty to disclose or share your personal data in order to comply with any legal obligation or to enforce or apply our terms of use or to protect the rights, property or safety of our supporters and customers. However, we will take steps with the aim of ensuring that your privacy rights continue to be protected.

Your choices

You have a choice about whether or not you wish to receive information from us. If you do not want to receive direct marketing communications from us about the services we offer and our products and newsletters, then you can select your choices by contacting us direct by email: privacy@fenlandleisure.co.uk

We will not contact you for marketing purposes by email, phone or text message unless you have given your prior consent. We will not contact you for marketing purposes by post if you have indicated that you do not wish to be contacted. You can change your marketing preferences at any time by contacting us by email: privacy@fenlandleisure.co.uk or telephone on 01354 638359 ext 212

How you can access and update your information

The accuracy of your information is important to us. We’re working on ways to make it easier for you to review and correct the information that we hold about you. In the meantime, if you change email address, or any of the other information we hold is inaccurate or out of date, please email us at: privacy@fenlandleisure.co.uk or write to us at: FLP Ltd, Fenland House, Padgetts Road, Christchurch, Wisbech, Cambs PE14 9PJ Alternatively, you can telephone 01354 638359 ext 212

You have the right to ask for a copy of the information FLP Ltd holds about you (we may charge £10 for information requests) to cover our costs in providing you with details of the information we hold about you.

Security precautions are in place to protect the loss, misuse or alteration of your information

When you give us personal information, we take steps to ensure that it’s treated securely. Any sensitive information (such as credit or debit card details) is encrypted and protected by our third party payment processor. When you are on a secure page, a lock icon will appear on the bottom of web browsers such as Microsoft Internet Explorer.

Non-sensitive details (your email address etc.) are transmitted normally over the Internet, and this can never be guaranteed to be 100% secure. As a result, while we strive to protect your personal information, we cannot guarantee the security of any information you transmit to us, and you do so at your own risk. Once we receive your information, we make our best effort to ensure its security on our systems. Our systems are heavily protected by strict password access control only and our passwords are changed regularly. Where we have given (or where you have chosen) a password which enables you to access certain parts of our websites, you are responsible for keeping this password confidential. We ask you not to share your password with anyone.

Profiling

We may analyse your personal information to create a profile of your interests and preferences so that we can contact you with information relevant to you. We may make use of additional information about you when it is available from external sources to help us do this effectively. We may also use your personal information to detect and reduce fraud and credit risk.

Use of 'cookies'

Like many other websites, the FLP and Online Playgrounds websites uses cookies. 'Cookies' are small pieces of information sent by an organisation to your computer and stored on your hard drive to allow that website to recognise you when you visit. They collect statistical data about your browsing actions and patterns and do not identify you as an individual. For example, we use cookies to store your country preference. This helps us to improve our website and deliver a better more personalised service.

It is possible to switch off cookies by setting your browser preferences. For more information on how to switch off cookies on your computer, visit our full cookies policy. Turning cookies of may result in a loss of functionality when using our website. We advise all clients to seek advise from their IT provider for further assistance on specific IT related enquiries.

Links to other websites

Our website may contain links to other websites run by other organisations. This privacy policy applies only to our website‚ so we encourage you to read the privacy statements on the other websites you visit. We cannot be responsible for the privacy policies and practices of other sites even if you access them using links from our website.

In addition, if you linked to our website from a third party site, we cannot be responsible for the privacy policies and practices of the owners and operators of that third party site and recommend that you check the policy of that third party site.

16 or Under

We are concerned to protect the privacy of children aged 16 or under. If you are aged 16 or under‚ please get your parent/guardian's permission beforehand whenever you provide us with personal information.

Transferring your information outside of Europe

As part of the services offered to you through this website, the information which you provide to us may be transferred to countries outside the European Union (“EU”). By way of example, this may happen if any of our servers are from time to time located in a country outside of the EU. These countries may not have similar data protection laws to the UK. By submitting your personal data, you are agreeing to this transfer, storing or processing. If we transfer your information outside of the EU in this way, we will take steps to ensure that appropriate security measures are taken with the aim of ensuring that your privacy rights continue to be protected as outlined in this Policy.

If you use our services while you are outside the EU, your information may be transferred outside the EU in order to provide you with those services.

Review of this Policy

We keep this Policy under regular review. This Policy was last updated in May 2018 and will be reviewed annually unless there is a compulsory and legal obligation to update beforehand, our next review will be May 2019.