123VegasWin - I cannot neither cashout nor have the autobonus removed

Hello,
I have deposited 100EUR to the 123vegaswin like 2 months ago then got some autobonus which I didn't want so I have tried to contact them to remove this but they didn't reply. So I made a cashout my original deposit but after 2-4 days (not sure)it has been cancelled. I have contacted them again and again no reply. I have tried to made withdrawall again (several times) but always it's coming back to the account and when I try to contact them they never reply.

Our apologies. The system automatically cancelled the withdrawal because the terms of the bonus given were not met. We have now removed the bonus and our player can now either use the funds or make a withdrawal, as preferred.

I have informed Panther Casino that you have the outstanding one, and that has now been paid. All your payments have been settled on all your accounts. The issue has been that you have multiple accounts across our properties, all with different emails, and it has caused confusion. We'd be happy to provide you with a bonus code for 100% bonus on a future deposit at 123VegasWin - GA100X