Veterans Memorial Auditorium

THE VETS BUILDING POLICIES

The VETS provides diverse programming for the entire community in which some performances may not be appropriate for all audiences. We encourage our patrons to familiarize themselves with the performance or performer prior to purchasing tickets or calling one of our Box Office representatives at 401.421.ARTS (2787) for more information on a specific event.

Security

Heightened security measures have been implemented at The VETS including Providence Police Details at all events. Please be advised that all bags may be inspected at the discretion of VETS security and/or the officer on site. Items confiscated will not be returned. Please be advised that backpacks, suitcases, briefcases, large bags, and laptops are not allowed in the building.

Cameras & Recording Devices

Camera and recording devices including audio, video and still are strictly prohibited in the theater and may be confiscated if used during a performance.

Late Seating Policy

For the consideration of our performers and other patrons, anyone arriving after the performance has begun will be seated only at a time designated by the artist and their management. The VETS House Management staff reserves the right to seat patrons arriving after the performance has begun in a seat that may not be the one purchased to provide as little disruption for others until intermission.

Everyone Needs a Ticket

To ensure the enjoyment of all patrons, children under the age of six (6) are not permitted unless the event is designated as a family show. Please call the Box Office to see which shows are appropriate for younger children. All persons, regardless of age, are required to have a ticket for entry. **All children should be seated with an adult. Any person disrupting a performance or inhibiting the enjoyment of an event for patrons may be removed from the theater without refund.

Out of State Ticket Policy

There is a limit of 8 tickets per performance per person/credit card; regardless of the number of transactions. Credit cards with a billing address outside of RI, MA and CT will be limited to 2 tickets. We reserve the right to cancel any ticket orders if they are purchased with intent for resale. Ticket purchases are closely monitored; any sales above set parameters are subject to cancellation without notice. All tickets purchased by patrons from states other than RI, CT or MA will be held at the Box Office for pick-up. A valid photo ID and the credit card used to purchase will need to be presented when picking up the tickets. No exceptions will be made. Please call (401) 421-ARTS with any questions.

All Ticket Sales are Final

All sales are final, no refunds. Exchanges can only be made within the same event prior to the date and time of your current ticket. Please call 401.421.2787.

Smoking

The VETS is a completely non-smoking facility and this policy also includes electronic cigarettes. Smoking inside the facility is grounds for removal without refund.

First-Aid

First-aid service is available through our house management as well as our on-site fire department detail. If medical assistance is needed please notify the nearest usher or staff member immediately.

Food & Beverage

Outside food & beverages are strictly prohibited from entering The VETS. Our bars provide a wide range of snacks and beverages that may be taken to your seats. Please note that our concession stands close after intermission or 1 hour prior to the end of the performance.

Guest Courtesy

The VETS is committed to providing an enjoyable and safe experience for all its guests. In order to maintain a pleasant atmosphere for all attendees, we politely request all guests exercise courtesy to others around them. Excessive talking, overt intoxication, and disregard for the policies and regulations of the building and artists will lead to ejection from the building without refund.

Any issues resulting from disruptive behavior may be brought to the attention of The VETS staff, and will be handled accordingly by The VETS security and Management.