Miinukset: Missed our flight with 7 yrs old, was charged for 1 night stay as was “too late to cancel “ and had “no insurance “.
Would be nice if there was some «deviation” from the policy in this particular situation and in customer service for the whole Iceland. I felt like nobody fights here for their tourists.
I guess a climate plays a role here ....
Next time definitely would NOT stay here, as there other options

Plussat: The hotel was great. From the atmosphere and decorations to the people working there. The front desk staff were amazing and friendly. They were always ready to help and had a smile on there faces everyday. We got a family sized room for two people just because I heard the rooms might be smaller. However the room was bigger than I expected including the bathroom. You hear that the shower doors fold to make more room. However even extended there is enough room for the other person to use the sink or get ready. The hotel gives you a cell phone with data included, which was honestly amazing. I made the phone into a wifi hotspot and was able to use my own cell phone throughout the trip. Just bring portable charger with you as the phone battery dies quickly this way. The hotel is also located on the main strip and perfect walking distance from restaurants and bars. But a few blocks down so you don't hear the noise of the bars at night.
We never tried the breakfast downstairs as we always had say trips planned in the mornings. There is a bakery down the street that is open early I can't remember the name of it but the front desk told us about it. Big enough to sit down and have breakfast, but gets packed as well so give yourself enough time if you have morning plans.
The room does come with a pot to make your own hot tea and instant coffee if you are in a rush.

Erinomainen8,8

Plussat: Location and view.

Erinomainen10,0

Plussat: Great hotel. Clean rooms, helpful staff, nice amenities, fabulous location. Stayed here with a few friends for our four day visit. The location is very central to great shopping, restaurants and bus stop for excursions, Highly recommend and will definitely return.

Erinomainen9,4

Plussat: Somehow this isn't mentioned on their website or any reviews I've seen, but Hotel Alda gives each guest an android smartphone in lieu of a room phone. This phone works throughout Iceland, has reception on speed dial, and has all the other bells and whistles you'd expect of s smartphone: maps, activity guides, etc. A great and welcome surprise!

Plussat: The hotel was great. From the atmosphere and decorations to the people working there. The front desk staff were amazing and friendly. They were always ready to help and had a smile on there faces everyday. We got a family sized room for two people just because I heard the rooms might be smaller. However the room was bigger than I expected including the bathroom. You hear that the shower doors fold to make more room. However even extended there is enough room for the other person to use the sink or get ready. The hotel gives you a cell phone with data included, which was honestly amazing. I made the phone into a wifi hotspot and was able to use my own cell phone throughout the trip. Just bring portable charger with you as the phone battery dies quickly this way. The hotel is also located on the main strip and perfect walking distance from restaurants and bars. But a few blocks down so you don't hear the noise of the bars at night.
We never tried the breakfast downstairs as we always had say trips planned in the mornings. There is a bakery down the street that is open early I can't remember the name of it but the front desk told us about it. Big enough to sit down and have breakfast, but gets packed as well so give yourself enough time if you have morning plans.
The room does come with a pot to make your own hot tea and instant coffee if you are in a rush.

Miinukset: Hard to say what I did not like about the hotel. The only thing I can think of is that the room gets very warm and with no thermostat to control temperature. We opened the window everyday however it only opens a tiny crack and doesn't stay open on its own. Probably from the wind outside. Just bring light pajamas with you and you will be fine.

8,8 Erinomainen

Plussat: Location and view.

Miinukset: Smal room, not much storage room.

10,0 Erinomainen

Plussat: Great hotel. Clean rooms, helpful staff, nice amenities, fabulous location. Stayed here with a few friends for our four day visit. The location is very central to great shopping, restaurants and bus stop for excursions, Highly recommend and will definitely return.

Miinukset:

9,4 Erinomainen

Plussat: Somehow this isn't mentioned on their website or any reviews I've seen, but Hotel Alda gives each guest an android smartphone in lieu of a room phone. This phone works throughout Iceland, has reception on speed dial, and has all the other bells and whistles you'd expect of s smartphone: maps, activity guides, etc. A great and welcome surprise!

Miinukset: Unfortunately for the hotel, but fortunately for Reykjavik generally, there is a bit of construction going on near the facilities. Not a big deal if you're getting up early to go on an adventure, but if you intend to sleep in do ask for a room on the other side of the hotel. This advice should be good through the end of summer 2015.

Plussat: I really loved the hotel. Its about a 5 min walk either the shopping/bar areas or the water! But the staff was extremely helpful with everything!! They kept the hotel spotless and were great at suggestions for everything we inquired about! I would definitely stay there again!

Erinomainen10,0

Plussat: Our stay at the storm hotel was wonderul. The person at the desk even went out of their way to call our tour company when we missed out bus. The tour company sent a small van to just pick us up. So thankful for that desk person!

Erinomainen10,0

Plussat: + Only 5-10 mins to citycenter. Perfect for a nice walk through the heart of Reykjavik.
+ Clean and modern
+ Good complimentary continental breakfast
+ Happy Hours everyday
+ Onsite Parking

Plussat: I really loved the hotel. Its about a 5 min walk either the shopping/bar areas or the water! But the staff was extremely helpful with everything!! They kept the hotel spotless and were great at suggestions for everything we inquired about! I would definitely stay there again!

Miinukset:

10,0 Erinomainen

Plussat: Our stay at the storm hotel was wonderul. The person at the desk even went out of their way to call our tour company when we missed out bus. The tour company sent a small van to just pick us up. So thankful for that desk person!

Miinukset:

10,0 Erinomainen

Plussat: + Only 5-10 mins to citycenter. Perfect for a nice walk through the heart of Reykjavik.
+ Clean and modern
+ Good complimentary continental breakfast
+ Happy Hours everyday
+ Onsite Parking

Plussat: The room was large by European standards. Staff were pleasant and helpful. Great location. Would definitely stay here again.

Miinukset:

8,3 Erinomainen

Plussat: Clean rooms, nice decor

Miinukset: Not best value for the money. Breakfast expensive

7,3 Hyvä

Plussat: Quiet, private.

Miinukset: I arrived at 7am but paid for the night before because I needed to sleep. At 12 noon it here was a nock on the door and a moment later a phone call. They wanted me to check out even though I had a five day reservation . Actually should not of been charged for the first day because I didn't get what I paid for, sleep.
The staff was always to busy on the computer to acknowledge guest unless you engaged them.

9,1 Erinomainen

Plussat: Great location. Quiet and close to everything. Room was adequate for my purposes and comfortable to sleep in. The staff was helpful and friendly. Will definitely come back.

Miinukset:

5,7 OK

Plussat: The location is great

Miinukset: There are so many more hotels in the area that in our opinion had much more to offer. We experienced a few hotels in the Reykjavik and the others were similar in price (if not less) and the staff was so wonderful and friendly, rooms were above and beyond and the amenities were far superior. Overall would give this a 3 out of 5 star.

Plussat: Location! You can not beat the location of the Centrum. Also the front desk staff is awesome. They can book all of your excursions for you and if you would like dinner reservations, they can suggest where and then make the reservations for you. The hotel bar happy hour was excellent if you like beer and craft cocktails.

Plussat: The hotel is centrally located in Reykjavik and next door to some excellent restaurants. The staff was very helpful and knowledgeable of the area.

Miinukset:

3,0 Keskiverto

Plussat: Location in town.

Miinukset: Ridiculous price for room that had no amenities. Paid five star price for two star motel. Room small, bed uncomfortable. Everything extra.

9,4 Erinomainen

Plussat: Excellent location within walking distance to busy city center
Great value for the money
Friendly staff
Prompt service from staff & housekeeping
Nice little restaurant in the lobby

Miinukset: For some reason the TV was messed up most of the time (would get frozen on certain channels and would have to get up and turn it off). However, was not in the room much, so this was not a big issue.

6,5 Hyvä

Plussat: The location was very nice and central.

Miinukset: The hotel staff were rude and not helpful. One night there was so much noise from people talking and partying until 3:00 am. Could not sleep. The buses no linger pick you up at the hotel. It the walk to the bus stop is less than five minutes. It was still inconvenient with all our luggage. We did not know that when booking.

10,0 Erinomainen

Plussat: Close to old parts of town. In fact, hotel is built over museum for first settlement.

Miinukset:

10,0 Erinomainen

Plussat: The breakfast was amazing. The best we had in Iceland!
The staff was incredibly helpful and friendly and the rooms exquisitely clean!

Miinukset: It got a bit hot in the room at night, but it was a minor issue.

6,2 Hyvä

Plussat: Location was good.

Miinukset: Parking was listed but it was public parking. We had to drive around and parked a few blocks away.

7,0 Hyvä

Plussat: It was clean, desk staff were pleasant

Miinukset: The hotel had messed up the reservations. My reservation through Kayak was fine. However, a hotel block that was to be released 45 days before my arrival was still on the books (I was joining a hiking group) and they tried to get me to pay for that supposed reservation. In talking with the agency that had arranged the room block for this particular hiking group, this is not the first time that this hotel has done this. In addition, a friend of mine who had confirmed her reservation at Hotel Centrum before leaving the US, received an e-mail that they were overbooked and she had to go to another hotel---even though Hotel Centrum had double bookings and indeed did have rooms.

Plussat: Location! You can not beat the location of the Centrum. Also the front desk staff is awesome. They can book all of your excursions for you and if you would like dinner reservations, they can suggest where and then make the reservations for you. The hotel bar happy hour was excellent if you like beer and craft cocktails.

Miinukset: The room size was a little small and there was no place for a second piece of large luggage. Also, even with the radiator in the off position, the room was extremely hot. We were forced to sleep with the windows open. The amount of noise coming from the street from cars and people at all hours of the night caused us not to get a good nights sleep in the 8 days that we were there. I wish I would have brought ear plugs.

Plussat: Location was easy walking distance to many shops and restaurants. Staff was friendly and helpful.

Erinomainen8,8

Plussat: Very good staff, clean and comfortable, splurge restaurant. Arranged several details including transfers and day trips via the staff. Quick walk to old town in both directions - reflecting pool or Hallgrimskirka. Solid.

Erinomainen10,0

Plussat: Quiet location, but 10 min walk to everything. Breakfast buffet (hot) included. Absolutely best staff attentive, accommodating, engaging. Houses one of the finer restaurants in the city plus a nice bar downstairs. Tea and coffee and mini bar in the room. Would absolutely stay again.

Plussat: Location was easy walking distance to many shops and restaurants. Staff was friendly and helpful.

Miinukset: They say that they provide a hot breakfast, but I found that this really meant just buffet style eggs and bacon. Everything else was more of a continental breakfast style.

8,8 Erinomainen

Plussat: Very good staff, clean and comfortable, splurge restaurant. Arranged several details including transfers and day trips via the staff. Quick walk to old town in both directions - reflecting pool or Hallgrimskirka. Solid.

Miinukset: Not cheap, rooms are not large, but that's not their fault.

10,0 Erinomainen

Plussat: Quiet location, but 10 min walk to everything. Breakfast buffet (hot) included. Absolutely best staff attentive, accommodating, engaging. Houses one of the finer restaurants in the city plus a nice bar downstairs. Tea and coffee and mini bar in the room. Would absolutely stay again.

Miinukset: Single rooms on the top floor are drafty because of the balcony doors.

Plussat: We liked the location near city center and the view out our 3rd floor balcony. The room was spacious and comfortable. The shower was especially welcome after a day of horseback riding and sightseeing. The restaurant in the hotel, Snaps was very accommodating by seating us near closing. They served an excellent meal.

Erinomainen9,7

Plussat: The front desc staff were absolutely wonderful and most helpful in both the usual ways and also in requests that were less common, Like coming out to help me use the parking meter

Plussat: The location was great with plenty of street parking nearby. We are only a few blocks away from the main church. You can easily walk anywhere n the Reykjavik area. The room was also comfortable and very clean. The Snaps restaurant is also great for a meal.

Erinomainen9,7

Plussat: Perfect location, great duvet cover & bed

Erinomainen8,0

Plussat: The location of the hotel is perfect for walking around the shops and grabbing dinner.

Erinomainen10,0

Plussat: The front desk staff was amazing. They helped us several time with questions we had We rented one of their apartments for a couple days and it was huge. Wonderful street views and easy walking distance to everything you need. We never ate at their restaurant but we have heard is very good and reasonably priced.

Hyvä7,4

Plussat: Great location. Easy waking distance to harbor area. Very nice staff. Very good Breakfast. Restaurant extremely busy every night with locals and tourists so difficult to have dinner without reservation.

Plussat: We liked the location near city center and the view out our 3rd floor balcony. The room was spacious and comfortable. The shower was especially welcome after a day of horseback riding and sightseeing. The restaurant in the hotel, Snaps was very accommodating by seating us near closing. They served an excellent meal.

Miinukset: On street parking was a little unnerving but turned out fine. It seems that after 6:30pm free parking on the streets is a free-for-all in Reykjavik with anything goes.

9,7 Erinomainen

Plussat: The front desc staff were absolutely wonderful and most helpful in both the usual ways and also in requests that were less common, Like coming out to help me use the parking meter

Miinukset: Working on the room above use for two days. Couldn't. Be in our room during the day to relax. While on vacation till after 18:00..

9,7 Erinomainen

Plussat: The location was great with plenty of street parking nearby. We are only a few blocks away from the main church. You can easily walk anywhere n the Reykjavik area. The room was also comfortable and very clean. The Snaps restaurant is also great for a meal.

Miinukset:

9,7 Erinomainen

Plussat: Perfect location, great duvet cover & bed

Miinukset: No mirror in bedroom

8,0 Erinomainen

Plussat: The location of the hotel is perfect for walking around the shops and grabbing dinner.

Miinukset: Our room was really small especially the shower. We both banged our arms on it trying to shower. Not what we are used to.

10,0 Erinomainen

Plussat: The front desk staff was amazing. They helped us several time with questions we had We rented one of their apartments for a couple days and it was huge. Wonderful street views and easy walking distance to everything you need. We never ate at their restaurant but we have heard is very good and reasonably priced.

Miinukset:

7,4 Hyvä

Plussat: Great location. Easy waking distance to harbor area. Very nice staff. Very good Breakfast. Restaurant extremely busy every night with locals and tourists so difficult to have dinner without reservation.

Miinukset: Very noisy until after midnight every night as patrons exited restaurant/bar and hung around on street below our bedroom. Recommend you request room at back of hotel or bring earplugs

Plussat: Staff was very responsive to our request to change rooms. Rooms had a nice (small) outside sun deck.

OK5,7

Plussat: This review is about the two floors of the hotel which are a hostel, not a hotel.
They lend you a tiny (nearly a joke, I guess) lock to put on the small cubby boxes in the room. 1000ISK deposit.
The kitchen contains dishwashers.

Erinomainen10,0

Plussat: laid back fun atmosphere

Erinomainen10,0

Plussat: Just the cutestest hostel ever. Very trendy, clean and comfortable. Spacious rooms, clean bathrooms and showers. Guests were very respectful. Had no trouble sleeping in the evenings. Great bar and sitting area in the reception area to drink and meet other travelers. Food was delicious at the restaurant. Excellent location, located on the main road, central in downtown. Most tours pick up just outside their door steps, as well as local bus stops. Although, it's easy to walk everywhere from there. Absolutely, love it and hope to stay there again one day.

Miinukset: Not having bathrooms for both sexes on both sides of the floor. Layout of dorms not great. Bad internet

8,8 Erinomainen

Plussat: Staff was very responsive to our request to change rooms. Rooms had a nice (small) outside sun deck.

Miinukset: It's a little far from the tourist area (shops and restaurants) but that might be an advantage as we got more exercise.

5,7 OK

Plussat: This review is about the two floors of the hotel which are a hostel, not a hotel.
They lend you a tiny (nearly a joke, I guess) lock to put on the small cubby boxes in the room. 1000ISK deposit.
The kitchen contains dishwashers.

Miinukset: I stayed in a room with 12 or 14 beds. The doors on these rooms are "underdamped", meaning they are designed or adjusted to slam very very loudly if you let them close by themselves. It shakes not just the room, but is even obnoxious during the day if you're in a common kitchen or lounge down/across the hall. The door in my room was slammed AT ALL HOURS of the day except 12h30 -- 03h00 a.m. by the absurdly inconsiderate guests.
The problem is that there is no effort by the hostel to tell people how to behave, and for some reason a large cross-section of the sample of young travellers in my room seem entirely oblivious to the surely-obvious effects of their actions on other people. There were no quiet hours announced. No one was told to close doors quietly.
I was dumbfounded how people stayed up shouting, drinking, etc inside the dorm room (there are couches) until midnight, even when others were obviously trying to sleep, and the same people when they were on a different schedule, were up at 03h a.m. sharp talking loudly, and slamming the door countless times again.
I mentioned to the staff that there was an educational solution (maybe) to this problem, but they didn't seem very interested.
In addition to all that, the rooms, which look nothing nice as clean as in the pictures online (of course), have little cubby boxes below the beds where you supposedly can lock your valuables. The locking tabs are a bit of a joke, maybe, but in my room several were actually broken off anyway, so there was no way to lock them.
This was my worst hostel experience ever.

10,0 Erinomainen

Plussat: laid back fun atmosphere

Miinukset: There was nothing I didn't like

10,0 Erinomainen

Plussat: Just the cutestest hostel ever. Very trendy, clean and comfortable. Spacious rooms, clean bathrooms and showers. Guests were very respectful. Had no trouble sleeping in the evenings. Great bar and sitting area in the reception area to drink and meet other travelers. Food was delicious at the restaurant. Excellent location, located on the main road, central in downtown. Most tours pick up just outside their door steps, as well as local bus stops. Although, it's easy to walk everywhere from there. Absolutely, love it and hope to stay there again one day.

Miinukset: No negatives.

6,0 Hyvä

Plussat: Decent price and location

Miinukset: Much dirtier in person
Kitchen appliances don't work (stoves, ovens, microwaves) so use and need of kitchen is pointless
People staying there do not clean their dishes, and cleaning crew doesn't do them either, so there's always a sink full of dirty dishes and no utensils.
Advertises soap and shampoo provided yet they give 1 tiny bottle of shampoo that people end up stealing so no soap or shampoo
Same with the soap in the bathrooms. No soap.
Checked out a day early (almost 30 hours early) yet told that no refund would be given because not given 24 hours notice (?)

Plussat: The staff was friendly and helpful and they are centrally located.

Erinomainen9,7

Erinomainen10,0

Plussat: We needed help with our airline reservation and they took care of it

Erinomainen8,3

Plussat: Breakfast was included and provided a nice selection, including fresh fruit. It was ready earlier than the official opening time of 7:00 AM, which meant that those of us who caught the 7:00 bus to the airport, were able to eat breakfast before our departure.

Erinomainen8,2

Plussat: Great location that was very walkable to all areas of the city. Great lobby. Fantastic breakfast. Helpful staff. Nice view.

Plussat: The staff was friendly and helpful and they are centrally located.

Miinukset: The staff was friendly but not too sucessful at achieving some of my requests.

9,7 Erinomainen

Plussat:

Miinukset: Comfort just goes a tick down because the ceiling was very sloped and I am quite tall.

10,0 Erinomainen

Plussat: We needed help with our airline reservation and they took care of it

Miinukset: Everything was fine.

8,3 Erinomainen

Plussat: Breakfast was included and provided a nice selection, including fresh fruit. It was ready earlier than the official opening time of 7:00 AM, which meant that those of us who caught the 7:00 bus to the airport, were able to eat breakfast before our departure.

Miinukset:

8,2 Erinomainen

Plussat: Great location that was very walkable to all areas of the city. Great lobby. Fantastic breakfast. Helpful staff. Nice view.

Miinukset: Bathroom was older though clean was just a bit dingy only due to age.

Plussat: Despite having been put in the wrong room at the beginning, they made it okay with free breakfast. We arrived earlier than check-in time and were exhausted and they accommodated us, just in a family style room that we had to move out of the following day.

Miinukset: Everything was dirty, including the common kitchen, and the front desk gave te let to our room to another guest who ealked right into our room while we were sleeping! They don't care, so don't stay there. The plae doesn't even have a sign to find it.

7,1 Hyvä

Plussat: Despite having been put in the wrong room at the beginning, they made it okay with free breakfast. We arrived earlier than check-in time and were exhausted and they accommodated us, just in a family style room that we had to move out of the following day.

Miinukset: Was not really in the center of town. Wish they had had a map on the wall or a brochure that showed where they were in relationship to downtown Reykjavik.

Miinukset: We made the mistake of using the Flyjet bus-- horrible mistake!!! We had 4 adults, 4 year old, and 20 month old, and had no idea that the bus would not take us to the hotel. Instead we had to transfer from big bus to small bus, hauling our luggage and placing on small bus. Then we were unloaded 2 blocks from the hotel, and had to haul our luggage up a hill to the hotel. Some stairs in the hotel to the first level to get to the elevator.

5,4 OK

Plussat: Good location, nice building.

Miinukset: Difficult to get into hotel after-hours, must rely on frequently-absentee front desk employee to manually let in.

Plussat: Nice location, but the rooms were dated, the TV was very old, the wifi worked intermittently, the breakfast buffet was pricey, and the beds were not comfortable.

OK4,0

Erinomainen10,0

Plussat: Located directly next to domestic airport in Reykjavik - very convenient since I flew in/out of airport - walked to airport - no need to take expensive taxi - clean room - friendly staff

Erinomainen10,0

Plussat: The room and all amnesties were great. Very comfortable for our last night in Iceland.

Erinomainen8,0

Plussat: Crisp, clean rooms. Sharp lines very modern look inside

Erinomainen10,0

Plussat: Privacy and friendly staff at the reception. Good people standing behind the desk.

Erinomainen8,0

Plussat: Nice rooms, welcoming staff at reception, very clean and comfy. Not walking distance to downtown Reykajvik, but still a very pleasant hotel. If you are going to leisure I would make sure you have a rental car.

Erinomainen10,0

Plussat: The staff was very friendly and helpful with information on getting around Reykjavik. The food was excellent. Loved the Folk art and displays in the lobby. It was a very nice stay for my first visit to Iceland.

Plussat: Nice location, but the rooms were dated, the TV was very old, the wifi worked intermittently, the breakfast buffet was pricey, and the beds were not comfortable.

Miinukset:

4,0 OK

Plussat:

Miinukset: It was discribed as having a pool which was not accurate because you had to pay extra for that tried to stay one night and cancel the other nights were told couldn't do it with out paying full price, won't book through kayak again

10,0 Erinomainen

Plussat: Located directly next to domestic airport in Reykjavik - very convenient since I flew in/out of airport - walked to airport - no need to take expensive taxi - clean room - friendly staff

Miinukset:

10,0 Erinomainen

Plussat: The room and all amnesties were great. Very comfortable for our last night in Iceland.

Miinukset: The extra charges for breakfast were quite high.

8,0 Erinomainen

Plussat: Crisp, clean rooms. Sharp lines very modern look inside

Miinukset: Breakfast is a barely mediocre buffet for 3000isk (about $30) a person

10,0 Erinomainen

Plussat: Privacy and friendly staff at the reception. Good people standing behind the desk.

Miinukset:

8,0 Erinomainen

Plussat: Nice rooms, welcoming staff at reception, very clean and comfy. Not walking distance to downtown Reykajvik, but still a very pleasant hotel. If you are going to leisure I would make sure you have a rental car.

Miinukset: The restaurant wasn't that great, (underdone chicken), waitstaff wasn't friendly, especially if your breakfast wasn't part of the package. The spa staff gave contradictory information to reception staff, so better communication would've been helpful .

10,0 Erinomainen

Plussat: The staff was very friendly and helpful with information on getting around Reykjavik. The food was excellent. Loved the Folk art and displays in the lobby. It was a very nice stay for my first visit to Iceland.

Miinukset: The only thing that didn't work was th TV in our room. When the staff couldn't seem to fix it we were given vouchers for a beverage of our choice from the bar. It worked out just fine, instead of sitting in our room we went out and about the city and had a great time, better than TV any day!

Plussat: The service is great, along with it being easily accessible to the area without being right in downtown/touristy area. View is pretty nice of the city from afar too. We enjoyed the hotel for 4 days while doing day trips around the ring road then walking to the nightlife or hotel bar in the evenings. The staff is pretty accommodating to any needs - the bartending staff had a real knowledge of the area and great tips. I would maybe stay here again, but bring my own pillows next time.

Hyvä6,2

Plussat: The staff

OK5,7

Plussat: Staff was great. Good location but a 15 min walk to the city center with its shops and eateries.

Erinomainen8,0

Plussat: The rooms we stayed in were clean and well-kept, the staff was very courteous and the location is ideal. If you're not afraid of a little walking (or if you're from NYC and think nothing of it) then you'll be pleased by how quickly you can get to the city center without using the buses or the very expensive cabs. The view was lovely and the restaurant on the ground floor was a very enjoyable meal and reasonably priced compared to the normal Icelandic fare. We stayed at the hotel for slightly more than a week and used it as a staging point for a variety of tours. I mention this because it seems like a fairly common practice here, and tour drivers will actually come into the lobby and collect you. In our case one of the tours was cancelled and the hotel staff handled all the logistics for rescheduling it. Our reservation came with access to their daily breakfast buffet, which is quite large and served as a great meal to get us started before our tours.

Erinomainen8,2

Plussat: The proximity to the city and although they didn't have a pool they give free passes to the nearby pool which has sauna steam room and hot tubs.

Hyvä6,2

Plussat: The hotel had complimentary breakfast, with many options and great food. The staff was super friendly and helpful.

Plussat: The room was super clean, had many amenities and was well appointed (bathrobe, slippers, plenty of towels, a safe, cable Tv and radio, Wifi, some complimentary toiletries, coffee &coffee maker, cork screw, many lamps, great system of curtains, bath tub and shower, etc.).
The hotel itself also had many amenities: there are three dining options there ( award winning restaurant, moderate restaurant, and bar fare), a spa and hairdresser in the basement, a bar/lounge with happy hour, a polite and helpful staff, a tourist shop, etc.

Erinomainen8,5

Plussat: The proximity to the city center and ocean, without any hustle and bustle. The staff was amazing and did whatever they could to accommodate. The views of the sea and the mountains were beautiful.

Keskiverto2,5

Plussat: This is a avery poorly maintained hotel. The staff is not very informative about the Iceland and very unhelpful to customers.
The rooms are not cleaned properly and customer complaints not
attended promptly. In my five days stay, my room telephone never worked, shower head never fixed, it took two days tho fix the locker.
I had to visit the front desk several times to complain but not much was done. Overall it was a very unpleasant experience. We were a group of 15 people that could not call room to room - had to use what is app to communicate and coordinate activities.So sad

Plussat: The service is great, along with it being easily accessible to the area without being right in downtown/touristy area. View is pretty nice of the city from afar too. We enjoyed the hotel for 4 days while doing day trips around the ring road then walking to the nightlife or hotel bar in the evenings. The staff is pretty accommodating to any needs - the bartending staff had a real knowledge of the area and great tips. I would maybe stay here again, but bring my own pillows next time.

Miinukset: It is a bit outdated in terms of decor - but the real issue is the pillows. There was nothing to them and it left us with terrible neck strain. Wifi didn't work in our 6th floor room, but they tried to accommodate by placing a hotspot nearby - yet removed it before the end of our stay.

6,2 Hyvä

Plussat: The staff

Miinukset: The outdated hotel with drafty windows

5,7 OK

Plussat: Staff was great. Good location but a 15 min walk to the city center with its shops and eateries.

Miinukset: Rooms were "used" at best. A lot of wear and tear and small holes and dents in walls and doorways. Some non functioning amenities and even issues with one of the elevator banks.

8,0 Erinomainen

Plussat: The rooms we stayed in were clean and well-kept, the staff was very courteous and the location is ideal. If you're not afraid of a little walking (or if you're from NYC and think nothing of it) then you'll be pleased by how quickly you can get to the city center without using the buses or the very expensive cabs. The view was lovely and the restaurant on the ground floor was a very enjoyable meal and reasonably priced compared to the normal Icelandic fare. We stayed at the hotel for slightly more than a week and used it as a staging point for a variety of tours. I mention this because it seems like a fairly common practice here, and tour drivers will actually come into the lobby and collect you. In our case one of the tours was cancelled and the hotel staff handled all the logistics for rescheduling it. Our reservation came with access to their daily breakfast buffet, which is quite large and served as a great meal to get us started before our tours.

Miinukset: Like many homes and hotels in iceland, this building gets its hot water directly from a hot water system below ground. There are some places you might stay that get their hot water from a local geothermal plant. This is not one of them. This means that the Saga's hot water has a slight sulfur smell to it. It's perfectly safe and even drinkable, but the taste and the smell is not pleasant. Knowing this ahead of time would not have made me cancel my reservation, but I think this kind of thing is good to know before you arrive.
Laundry is expensive. I sent down about two weeks' worth of Tshirts, socks, and underwear for a single person and it ran about 70 USD. We would still rather have used the local laundry than packing twice as many clothes, but that price stings a bit, especially for simple cotton garments.

8,2 Erinomainen

Plussat: The proximity to the city and although they didn't have a pool they give free passes to the nearby pool which has sauna steam room and hot tubs.

Miinukset: The breakfast buffet had the same food every day and there wasn't many options for those who didn't eat pork.

6,2 Hyvä

Plussat: The hotel had complimentary breakfast, with many options and great food. The staff was super friendly and helpful.

Miinukset: The room we had was extremely outdated, it looked like my classroom in public school in the early 90's, with tile and colors from the 60's.

Miinukset: - Very worn linens and furniture
- Bed was not the most comfortable

10,0 Erinomainen

Plussat: The room was super clean, had many amenities and was well appointed (bathrobe, slippers, plenty of towels, a safe, cable Tv and radio, Wifi, some complimentary toiletries, coffee &coffee maker, cork screw, many lamps, great system of curtains, bath tub and shower, etc.).
The hotel itself also had many amenities: there are three dining options there ( award winning restaurant, moderate restaurant, and bar fare), a spa and hairdresser in the basement, a bar/lounge with happy hour, a polite and helpful staff, a tourist shop, etc.

Miinukset:

8,5 Erinomainen

Plussat: The proximity to the city center and ocean, without any hustle and bustle. The staff was amazing and did whatever they could to accommodate. The views of the sea and the mountains were beautiful.

Miinukset: Breakfast and dinner buffets are expensive but in line with prices across Iceland. There were renovations creating some confusion on how to get to our room and some exit doors were closed.

2,5 Keskiverto

Plussat: This is a avery poorly maintained hotel. The staff is not very informative about the Iceland and very unhelpful to customers.
The rooms are not cleaned properly and customer complaints not
attended promptly. In my five days stay, my room telephone never worked, shower head never fixed, it took two days tho fix the locker.
I had to visit the front desk several times to complain but not much was done. Overall it was a very unpleasant experience. We were a group of 15 people that could not call room to room - had to use what is app to communicate and coordinate activities.So sad

Miinukset:

4,0 OK

Plussat: Helpful staff, nice view from our room

Miinukset: The hotel is extremely outdated and our room was dilapidated and tiny. No space to even turn around, horrible bed (with a dent down the middle, so my friend and I kept rolling into each other), cracks in the walls and ceiling, water/rust blocking the light from the ceiling fixture, peeling paint, cheap/ineffective shower curtain, windows that rattled, etc. We didn't complain or ask to change rooms because I can't imagine other rooms are any better. This hotel is a bit creepy and at least 10 years past necessary renovations. It was supposed to be a splurge and a treat for ourselves after 10 days of guesthouses, but was by far our worst accommodation in Iceland. Really disappointing for a Radisson Blu and for the amount we spent.

6,0 Hyvä

Plussat: The included breakfast & friendly staff.

Miinukset: The drafty windows that scream all night because of how much wind they let through. The rooms & hotel need major updating, compared to the other comparable hotels the Blue Saga is seriously dragging behind with decor from the 60's