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Job Description

The Regional Manager, Operations is responsible for planning, leading, organizing and executing operations to maximize productivity while meeting all CIOX Health, client, and regulatory service requirements This position focuses on customer service, growing, strengthening and retaining client relationships while providing guidance and leadership for regional associates.

Responsibilities

Leadership Responsibilities

Implement industry best practices to maximize productivity as measured by correctly completed medical information request per unit of time

Ensures that staff is oriented, trained and the competence of staff is assessed (including but not limited to ROI & HIPAA), maintained, demonstrated and improved continually.

Understand and utilize CIOX's Health method of compensation for the representatives and administer bi-weekly time management.

Conducts accurate, meaningful & timely performance appraisals; issues commendations; conducts performance improvement progressive disciplinary actions and makes recommendations for discharge actions and such recommendations will be given particular weight; and carries out all other personnel actions fairly and consistently, according to policies, procedures and laws/regulations.

Troubleshoot equipment issues and work with Help Desk to resolve all escalated matters.

Carries out responsibilities in accordance with CIOX Health policies and procedures and applicable regulations, including HIPAA, state/federal regulations related to operations, and labor regulations.

Maintain professional behavior at all times

Confidentiality

Responsible for upholding security and confidentiality regulations, and facility policies and procedures for access and review of all medical records.

Customer Service Skills

Coordinates with Sales/Account Management to conduct monthly customer account review meetings in person with all franchise accounts as well as checking in by telephone as needed, ensuring that their needs are met, if not exceeded.

Reviews HIM Director's assessment of account performance and employee performance.

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CIOX Health

CIOX Health is creating a better way to manage health information. We facilitate and manage the movement of health information with the industry’s broadest provider network and capabilities in release of information, record retrieval, and health information management.CIOX Health has a proven track record that goes back 40 years when we helped establish the industry of release information. We’ve assembled the industry’s most experienced people and leading release of information technology into one company to create the most powerful exchange for health information. Health information has the potential to transform healthcare sustainability. CIOX Health is a technology-enabled services company providing unique solutions to your most daunting protected health information challenges.

Contact Info

Tacoma, WA

Ciox Health

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