Accessible telecommunications information resource launches

Posted 1 month ago
by Nicole Pope

The interactive website and call centre will provide information on accessibility features of telecommunications to people with disability [Source: ACCAN]

Australia’s peak body representing consumer communications, Australian Communications Consumer Action Network (ACCAN) has launched an Australian first information resource which will allow people with disability to connect and communicate through telecommunications.

The Accessible Telecoms project is an interactive website and call centre that will act as a “one-stop shop” for people with disability on accessibility information for telephone handsets (fixed, mobile and teletypewriters) and accessories.

It will also help improve skills and confidence in using telecommunications by providing information on available set-up, training and ongoing support.

The project has been brought to life through a National Readiness Grant from the National Disability Insurance Agency (NDIA) and will be delivered by Information on Disability Education and Awareness Service (IDEAS).

ACCAN Director of Inclusion Wayne Hawkins is excited about the independence the Accessible Telecoms will allow the more than 4 million Australians who identify as having a disability and is thankful for the NDIA’s support.

“There is an acknowledged lack of up-to-date, appropriate and independent information about telecommunications equipment and services available for Australians with disability,” he says.

“We’re pleased that the NDIA understands the significance of this project in assisting Australians with disability to be able to utilise telecommunications to enable greater participation in all aspects of Australian life - economic, social and cultural and community.”

Chief Executive Officer of IDEAS, Diana Palmer says telecommunications are often challenging to use for people with mobility, sensory, memory or cognitive conditions.

“Through Accessible Telecoms, we’re excited to offer people with disability up-to-date and independent telecommunications resources that can be accessed by web, live chat or phone,” she explains.

“This is a momentous undertaking, as it marks the first time that people with disabilities will be able to engage with a resource to help them determine exactly what they want from their telecommunications products.”

Disability Discrimination Commissioner Alastair McEwin also says he is excited by this new service from ACCAN.

“The community needs better information about accessible telecommunications suitable for people with disability and the ACCAN referral service has the potential to provide this.”

“It is so important that we facilitate connectedness and participation across our communities and creating accessible communities are essential to that.”