Returns & Refunds

All orders placed by customers with Architectural Builders Supply Inc. (ABsupply.net) are processed at time of order. Because of the cost incurred through the order placement, order fulfillment process, and/or the custom nature of products (ie. items finished to specific color or materials cut to length), certain items are non-cancel-able and non-returnable and in all cases where the item(s) are indicated as made to order. Additionally there are instances when a manufacturer will deny a request for a return authorization (also known as RGA) based on dollar amount or amount of elapsed time from order date.

If you are unsure if the products you are ordering will work for your project, call customer service first before placing your order, http://absupply.net/about_us.aspx to confirm which product(s) can be returned. Our customer service department will be able to confirm return, refund, and restocking fee(s) qualifications immediately as outlined on this page.

There are occasions when items can be considered for return but these situations are handled on a case by case basis only. If you purchase a product from Architectural Builders Supply Inc. (ABsupply.net) and wish to return it, you may request return authorization on any unopened, resell-able items to us within 15 days of receipt. Returns after this time period are generally not permitted.

We, at Architectural Builders Supply, understand that sometimes items ordered do not work out for a variety of reasons. We are willing to work with you to help in the process of returning items previously ordered. Please fill out the form below and we will respond as quickly as practical. If you have any questions prior to requesting a return, please see our return and refund policy below. We respond to every return request email as quickly as possible. This process often involves communication with the manufacturer, wholesaler and sometimes even the carrier used to deliver the order to you. This process is sometimes instant, but sometimes requires time to assemble. We work very hard to respond quickly and take pride in doing so. You, the valued customer, has trusted us with your order and can trust us to provide return instructions to help guide you through the process.

The refunded amount will be reduced by the cost of the original shipping cost incurred by Architectural Builders Supply, and then be subject to a restocking fee determined by the manufacturer

In order to properly track a return we must first issue an RGA. Any order sent back without prior approval and issuance of an RGA will be refused and returned at no cost to absupply.net

When returning items to absupply.net we require you use the same carrier used when the order was delivered. As an example, if they order was sent via UPS, use only UPS as the carrier to return the material. Using a different carrier can result in the return being refused and returned at no cost to absupply.net

No cash refunds on anything that was non-stock or special order. Store credit only in these instances.

Please have the name the order was placed under and the order number ready

Please send an email to returns@absupply.net or call 1-844-809-3667 to request a Return Goods Authorization (RGA).

You are responsible for all original shipping and freight costs and return shipping charges

The process of obtaining an RGA usually requires 5 - 10 business days and will be sent to you via email.

Proper credit cannot be posted when sending an item back for credit without first obtaining an RGA

Your refund will be provided via the same method by which you paid, unless you paid cash – in which case, we'll refund by check. Outside of paying with cash at the time of sale, no alternative methods of refund are allowed outside of store credit.

There will be at least a 35% restocking fee (dependent on manufacturer) on all returned items provided the item(s) are not defective or sent originally in error.

The product must be returned to the www.absupply.net / Architectural Builders Supply Inc. warehouse (as directed in the RGA email) within 10 days of issuance.

All products must be unopened, packed in the original, unmarked packaging including any accessories, manuals, documentation and registration that were shipped with the product.

RGA's automatically expire after 6 - months.

Refund initiated after 3 - months from ship date will result in store credit only.

Please note Architectural Builders Supply Inc. (ABsupply.net) does not permit the return of or offer refunds for the following products:

Product that is custom-configured to your specifications in length, design, finish, or configuration.

Insure your package for safe return to www.absupply.net / Architectural Builders Supply Inc. or declare the full value of the shipment so that you are completely protected if the shipment is lost or damaged in transit.

There are times when a package is misplaced in the warehouse. Please keep a copy of the tracking number so you have proof of delivery in such cases.

If you choose not to (1) use a carrier that offers tracking and (2) insure or declare the full value of the product, you will be responsible for any loss or damage to the product during shipping. Please note that the United States Postal Service (USPS) offers limited tracking capabilities and that there is a 30-calendar-day waiting period before the USPS will initiate a trace.

Due to problems with customers not returning the incorrect items once they receive the correct ones, your card will be charged for the incorrect items. Once the item is returned to us in resell-able condition, your card will be refunded the full amount.

If you discover what you believe is a product defect, please contact us. Such a defect, if any, is covered under the terms of your product's warranty. Please refer to the warranty information and other supporting documentation that came with your product.

If you received a defective item, we will correct the situation. We can either wait to receive the damaged item and then ship the new one to you or we can charge your card for the new item and issue a refund once the damaged item is received by us and determined to be defective.

Consignment

In all instances special order items are non-returnable. Architectural Builders Supply will allow for return on these types of items on a consignment basis. The terms of the consignment agreement are such that the ownership of the goods are considered the client's until the time such as the goods are sold or until 12 - months have passed from the date of the consignment agreement. Architectural Builders Supply charges a 30% fee, less original shipping charges, for the consignment sale. Credit, less original shipping charges, is given if and when the goods are sold. The cost of shipment to us is the responsibility of the original client. The ownership of these goods remains with the original client. Architectural Builders Supply sells the goods on behalf of the client according to their instructions. The length of agreement is 12 months, from the date the agreement is made, at which point the original client must contact Architectural Builders Supply about renewal of consignment arrangement or return to client of original goods, at the expense of the client, if requested. After the 12 - month period of the consignment agreement has passed, and if the consignment agreement is not renewed, Architectural Builders Supply has the right to remove the items from it's inventory permanently and with no responsibility to the original client for reimbursement.

Please contact us with any other concerns or questions about our return policies.