iphone 6 will not recharge with phone on, must turn phone off to charge battery.

when phone is on it, charging icon appears but the phone is not charging

11-18-2014, 03:13 PM

bamf-hacker

Re: iphone 6 will not recharge with phone on, must turn phone off to charge battery.

Reboot the device first and test it. If the issue is still happening, backup the phone and restore as new then test again. If you are still having the issue make an appointment at the Genius Bar and have the phone looked at.

If after the restore as new everything was OK, then start installing apps a few at a time to see if you have something that is interfering with the charging.