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What make and model is it, how did you obtain it, which ISP are you with, and if relevant, are you in a YouView TV subscription with them?

The answers to these questions will allow us to help you better, or possibly to direct you to the most suitable alternative source of help.

“Where’s ‘Jump to Time’ then? And all that other OldGen good stuff we were promised back, including the proper ‘Hide Channels’ and so on?” (Excerpt from ‘One Billboard Outside YouView Towers’, not coming soon to a box near you)