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I made a reservation by phone with the hotel itself. Our plans changed and I called the hotel a full four days before we were due to check in. I asked the desk clerk if I could change my arrival from Thursday to Friday and keep the same check-out date of Sunday. Instead of a three-night stay I was asking...

0* - worst hotel on the planet
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1. irresponsible staff/front desk
2. room has left over trash, used soaps, no towels
3. careless
4. horrible customer support
5. rooms not cleaned
6. staircase full of left over food thrown

Although they claim to have smoke free rooms, they are not. I had a reaction to the smoke and reported my issue to the desk. There only response was that they could not do anything about it. I also did not feel safe. There were people walking up and down in front of my door all night. I would not...

I usually tend to be a bit weary of staying at any Extended Stay type hotel but I must say I was thoroughly impressed by the customer service I received from the young woman at the front desk, Marissa. She made sure I was accommodated even though I had booked the incorrect number of nights she made sure to go...

I appreciate you taking the time to write a review of our hotel. I am glad to hear that you were so impressed by the customer service provided by our staff. I will be sure to share your kind remarks with our team. Thank you for choosing Extended Stay America. We hope to have the opportunity to provide you with...

When I booked (through priceline) I was told I had a one bedroom suite as we wanted two separate sleeping areas. I even called back a week before going to verify. When I got there, I was told that they don't even have suites at that location but they did have little kitchenette. We were going to make the best...

We have been staying here for almost a week now and we have never felt more at home. The staff is very friendly and helpful. They have gone above and beyond to help in anyway possible. The rooms are very clean and spacious. We have definitely found our place to stay when away from home.

Thank you for taking the time to write a review. I am pleased to know we were able to provide you with a home-away-from-home experience. It is also great to hear how amazing the customer service was by our staff. I will be sure to inform them on the great job they are doing. Once more, thank you for posting...

I stayed for 4 nights at this hotel.The staff was very polite especially Marissa at the front desk she was so professional and made sure everyday my stay was perfect from clean room,towels ,and coffee.I will definitely be coming back to Dallas and staying at this property.

Thank you so much for posting a review of our property. As this hotel’s manager, I’m so pleased to read that you had a great stay at our hotel. Our staff strives for excellence in service and we genuinely care about all our guests. I will share your positive feedback with Marissa and the rest of our staff to reiterate...

I travel alot with my coworkers. The fact that there's a kitchen so we can cook for all of us is nice to have. The staff is very welcoming, and one of the managers the hispanic lady is so helpful. Thank you to Extended Stay for making us feel at home, even though we are far away. We will be...

We appreciate you taking the time to share your comments about your stay. I am pleased to read that our staff was very attentive and accommodating. It is also satisfying that you enjoyed our fully equipped kitchen in the room. Thank you for choosing Extended Stay Hotels. We hope to see you again soon.

I cannot say anything bad about this location. The manager Marissa is the best. She has good people skills and is always coming in with a smile and leaving with one. Luv the good mornings she gives every day. It makes our stay so much better and easier when you have someone making you feel at home.
Thanks so much...

I am pleased to read in your review that you had an excellent stay with us. It is satisfying to see you were provided with excellent customer service . Once more, thank you for posting your review. We look forward to having you visit with us again in the future.

I love this hotel. We were here on a family trip and we had 0 problems. Manager named Marissa was very professional and made our stay more enjoyable. Customer service was outstanding. We will be staying here again.

Thank you for taking the time to write a review. I am pleased to read that you and your family were accommodated so well on your trip at our hotel. It is satisfying to see you were provided with excellent customer service matching our high-quality standards. Thank you again for your kind words. The staff and I would love to...

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