The agent status is displayed in the list of Contest Ingest Agents on the dashboard and on the Manage Ingest Agent page:

Status: On / Ingesting

The agent is currently ingesting content.

Status: Idle

The agent is running, but is not ingesting content. A status of "Idle" is normal if no new content has been published to your selected entitlements. However, if your agent has stopped ingesting content, or has been idle for an extended period of time, see My agent is idle. How do I restart ingesting content?

A status of "Idle" is normal if no new content has been published to your selected entitlements. However, if your agent has stopped ingesting content, or has been idle for an extended period of time, do one of the following to restart ingestion:

To determine where the Agent Management page is located on your local machine, use the local port you noted when registering the agent. For example, if your agent registration address is localhost:8087/register, you can manage your agent from your local machine at localhost:8087/agent.

Tip

If you are running multiple agents on the same machine, the local port number will be unique for each agent, and you will need to manage each agent from a separate Agent Management page; for example, localhost:8087/agent, localhost:8080/agent and localhost:8081/agent.

Access mode and version determine the environment (for example, 'Live' or 'Preview') and AP Media API version which the agent uses to download content. 'Live' mode is the default. 'Preview' mode may be used to test new features.

It is typically recommended to use the default mode and version already selected from the Access Mode lists on the Content Ingest Agent page.

By default, the agent begins ingesting content from the present time. If you stop content ingestion, or if it is interrupted for any reason, the agent saves the last ingestion time for each entitlement to maintain continuity, that is, to avoid any gaps and/or overlaps in content ingestion. When you restart content ingestion, the agent begins ingesting content for each entitlement from the last ingestion time. If more than three days have passed since the last ingestion time, the agent starts ingesting from the oldest content available.

In some cases, you might want to change the starting time for content ingestion; for example, if you added more entitlements or if there is not enough time to ingest all content since the last ingestion time before the newspaper's release deadline.

To change the starting time for content ingestion:

On the dashboard, click an agent name to display the Manage Ingest Agent page.

Make sure a profile is assigned to the agent.

Select an option from the Reset Ingestion list to specify a timeframe to reset the ingestion time for this agent, and then click the Reset Ingestion icon:

If the agent is currently ingesting, the ingestion will continue from the specified time. If the agent is currently not ingesting, click Save Agent, and then click Start Ingestion to start ingesting content.

Once the agent is installed as a service, you can start or stop it as any other service process. For example, on Windows, you can start and stop it from the Task Manager by right-clicking the service name and clicking Start Service or Stop Service:

Tip

Starting and stopping services from the Task Manager requires admin privileges. You can click Show processes from all users at the bottom of the Task Manager window to switch to the admin mode.

Alternatively, you can start and stop the service from the command prompt on Windows or with sudo on Mac or Linux.