21. Cancel Existing Licence

When the licence is no longer needed, the licensee can request to cancel licence. Once the licensee has submitted the cancellation application, it will be processed and approved/rejected by the respective agency.

The details to be filled in the cancellation application vary depending on the agency’s licensing policy.

Step 1: Click on ‘Licence Application’ → ‘Cancel Existing Licence’ after logging into the system. Note that to cancel HLB licences, you will need to go to ‘My Portfolio’ → ‘Licences’ tab.

Step 2: Select the Agency

Step 3: Select the licence

Step 4: Enter the required forms to indicate the licence you are trying to cancel.

Step 5: Enter the Filer information and agree to the ‘Terms & Conditions’ to proceed.

Step 6: Enter the licence cancellation form details.

Step 7: Upload the required documents.

Step 8: Preview the cancellation request form and click on submit to proceed.

Step 9: An acknowledgement will be shown with the application submitted successfully. You will be notified on the application status via email when approved/rejected.

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About Us

LicenceOne is a business licensing portal that aims to deliver a more user-friendly and efficient licensing experience for businesses.

The one-stop portal will simplify the application and payment of licence-related fees and allow businesses to apply for multiple licences simultaneously. Other features include the updating, renewal and termination of licences.

For enquiries, please contact us at 6774 1430 during our operating hours from 8am-8pm on Mondays to Fridays and 8am-2pm on Saturdays. Alternatively, you can also request for assistance via email at [email protected].

Information

You will only be able to Amend, Renew or Cancel the licences you had previously applied for after login.

After dismissing this message box, please click on the LOGIN button on the top right hand corner on the Menu Bar to log into LicenceOne to continue this operation.