"Fantastic hospital and staff"

I was an out-patient in the A&E department as I had terrible pain in my foot and was convinced it was broken. When I arrived a lovely and very helpful paramedic man gave me a wheelchair as I could hardly walk. Arrived at reception, receptionisr took some personal details, waited in the waiting area, much to my amazement I only waited about 15 minutes before I was called for examination. I was then called for my x-ray, the wait was also only took bout 15 minutes, then I was called for the results of my x-ray and the waiting time for that was roughly the same time. Pleased my foot wasn't broken, but lots of tissue and nerve damage, so still lots of pain but I was advised to do lots of resting. Overall the service, staff and cleanliness of the Royal Shrewsbury Hospital is incredible. Surprised I was not given padding or crutches to ease the impact of walking when I need to get round my home though.

Responses

Thank you so much for sharing your feedback about A&E. Like you, most people at most times are also seen very quickly in our A&E departments but we do recognise that sometimes waiting times can be far too long. As part of our commitment to being open we now publish detailed data about access, care and treatment in our A&E departments on our website at http://www.sath.nhs.uk/Library/Documents/Emergency/Aug_QI_RSH.pdf We recognise that some people might find the statistical information a little difficult to understand so we are planning to improve this with a clearer "plain english" description of what the data mean in future.