Help - My Epson SX600FW Printer doesnt feed photo paper.

Contacted EPSON on thursday who deemed the printer to be faulty, and sent a straight swap out, which I recieved today. However it has the same fault. I have contacted them again, who said its most likely a driver problem, reinstall the driver, and if not the will send a new one out again.

Now, it seems to be too much of a coincidence if the printer has the same fault, but could it be a driver problem?, as after reinstalling the driver, the problem is still there.

That's a weird one... could be drivers though, out of curiosity what operating system are you using?

There is a slim chance it is a common fault which happens on this printer though...

Also does it feed no type of paper whatsoever, or just photo paper?

Original Poster

8th Feb 2010

bishibashi;7784019

That's a weird one... could be drivers though, out of curiosity what … That's a weird one... could be drivers though, out of curiosity what operating system are you using?There is a slim chance it is a common fault which happens on this printer though...

Windows 7 Ultimate, 64bit

Really strange, have tried printing over wifi, and usb, same results.

Original Poster

8th Feb 2010

bishibashi;7784019

Also does it feed no type of paper whatsoever, or just photo paper?

It feeds plain paper fine, but doesnt feed in photo paper, have tried value 200gsm, up to premium 260gsm, it just doesnt feed, it tries to, takes it slightly in, then reverses and comes back out, and says 'out of paper'

All I can suggest from that is to try and reinstall the latest driver from ]here. If it's a common fault there's nothing you can do, but try basic fixes such as checking that there are no blockages (including bits of plastic/stickers that are present when the unit is new), and that it is clean around the feed area. Check to see if you can turn the paper roller with your hand, and check whether ink levels are low. Finally, make sure that the feed tray is not too full or doesn't have only a few sheets present.

All I can give you at this is general fixes. I doubt it's a driver issue also, as it's quite difficult to screw up drivers on Win 7 x64...

Bryan839;7784056

It feeds plain paper fine, but doesnt feed in photo paper, have tried … It feeds plain paper fine, but doesnt feed in photo paper, have tried value 200gsm, up to premium 260gsm, it just doesnt feed, it tries to, takes it slightly in, then reverses and comes back out, and says 'out of paper'

Hmmm, theres nothing wrong with the paper feed then from the sounds of things... it may actually be the brand of photo paper you are using (stranger things have happened), or you may be placing it in the wrong way (Seriously, some printers are mental).

Original Poster

8th Feb 2010

Epson are now saying its the paper aswell, but I have tried several types, I dont have any epson paper though, and they are saying they only support epson paper?

8th Feb 2010

Bryan839;7784328

Epson are now saying its the paper aswell, but I have tried several … Epson are now saying its the paper aswell, but I have tried several types, I dont have any epson paper though, and they are saying they only support epson paper?

Yep - that's all they will ever say. If it's such a persistent problem, just lie and say you are using epson paper and ask for a refund or different printer. It's insane if a manufacturer ties you into buying there own brand of paper. I too would guess it is the paper, as it would seem to work fine on normal paper - have you tried printing using photo settings onto normal paper? If it does that, definitely a problem with the paper you are using with the printer.

Either way you could try different brand of photo paper and see how you get on - that bought from Poundland is the worst and most likely to cause problems (dirt cheap & unbranded). Epson's own brand is ridiculously expensive, though in fairness good quality.

Original Poster

8th Feb 2010

bishibashi;7784514

Yep - that's all they will ever say. If it's such a persistent problem, … Yep - that's all they will ever say. If it's such a persistent problem, just lie and say you are using epson paper and ask for a refund or different printer. It's insane if a manufacturer ties you into buying there own brand of paper. I too would guess it is the paper, as it would seem to work fine on normal paper - have you tried printing using photo settings onto normal paper? If it does that, definitely a problem with the paper you are using with the printer.Either way you could try different brand of photo paper and see how you get on - that bought from Poundland is the worst and most likely to cause problems (dirt cheap & unbranded). Epson's own brand is ridiculously expensive, though in fairness good quality.

Thanks for all the advice. Its not a driver problem, as I tried it on my macbook, and get the same problem, i have tried tesco finest paper, aswell as photo-direct paper, and neither get feeded. I have told them I have tried epson paper, and now they want proof, they are sending me a self address envelope for me to send them the epson paper Im using, so I guess I will buy some epson paper tomorrow to send them. :thumbsup:

8th Feb 2010

Bryan839;7784765

Thanks for all the advice. Its not a driver problem, as I tried it on my … Thanks for all the advice. Its not a driver problem, as I tried it on my macbook, and get the same problem, i have tried tesco finest paper, aswell as photo-direct paper, and neither get feeded. I have told them I have tried epson paper, and now they want proof, they are sending me a self address envelope for me to send them the epson paper Im using, so I guess I will buy some epson paper tomorrow to send them. :thumbsup:

:w00t: they actually want you to send the paper?!? Pfft - be awkward and ask them to make sure they send you a sheet back... I would genuinely ask them to be reimbursed for the paper if they want to be that picky. Hope you get it sorted though :thumbsup:

Original Poster

8th Feb 2010

Well I just bought tescos 180gsm paper, and that feeds fine, so it looks like these printers have a general problem with printing on thicker (260gsm +) paper. Guess I will have to get a photo printer then, any recomendations, the px710w looks good, expensive though.

Thanks for all your help bishibashi.

And they have now said I can have a replacement, as 260gsm, 'should work' as long as its epsons own brand, they will only replace like for like though.

8th Feb 2010

Have you tried epson brand ?

As for me the problem is normally the coating on the paper, which covers the rollers.

And most generic paper will all the made in the same factory, so trying different brands will not help, as they will all be the same.

Original Poster

9th Feb 2010

sven256;7786310

Have you tried epson brand ?As for me the problem is normally the coating … Have you tried epson brand ?As for me the problem is normally the coating on the paper, which covers the rollers.And most generic paper will all the made in the same factory, so trying different brands will not help, as they will all be the same.

Tried the 255gsm epson brand, which the printer also struggles to take.

I called epson today to find out when my printer would be arriving, and they told me it was out of stock, after a bit of the advisor going back and forth, they finally agreed to supply me with a brand new sx610fw, which to me looks identical.

1st Jul 2011

i have had epson printers for the last 10 yrs or so and i am now on my 4th one, my partner has an epson too, RX520 and mine is a P50 which is fairly new. I have used the ICE paper which has a coating on for cd covers & craft printouts for years now ,but just lately both printers have stopped taking the paper through and i have to feed the sheets one by one which is a pain and sometimes it takes several attempts to get it to feed through. My son has a DX 585 and he has the same problem. All the printers take the normal thin paper no problem. it must be the thickness of the paper or the coating, but you should be able to buy any paper for a printer, not just epson. I will buy a Canon printer next time.

moira

11th Sep 2011

Hi guys,My Epson SX600FW works fine with photo papers, the only one it doesen't like is 'Fullcolor' 240g. it will not take to print, but when it shows a jam and i switch off the printer, it sends it through, I use a lesser wieghted paper

Banned

11th Sep 2011

you do realise the OP posted this 2 years ago?

Original Poster

11th Sep 2011

lol, I don't own the printer in question anymore, but thanks for your reply.