Product Details

Vendor Details

DialogTech

www.dialogtech.com/

Founded 2005

United States

About DialogTech

DialogTech is the world leader in call analytics for marketers. Each day consumers call businesses by the billions, and those callers convert to customers at the highest rates. We help connect calls to the customer journey.
Powered by AI, DialogTech attributes calls to your marketing, showing you exactly how these conversations impact the customer journey. We provide actionable analytics and technology to generate more calls at a lower cost, personalize call experiences, and drive revenue.

Pros: I have used Dialogtech since it was Ifbyphone. Now that I know the system well, I recommend it to all of the companies I work for.

So many companies have a lack of insight on their phone call data when performing marketing campaigns. Using call tracking, figuring out the ROI of our campaigns is even easier.

Customer service, in my experience, has been fantastic.

Cons: I don't really have any dislikes of the product.

Overpriced by at least 75% of competitors and with fewer features.

May 16, 2018

Nancy M.

Senior Analyst, Digital Marketing

11-50 employees

Used the software for: 2+ years

Reviewer Source

Source: Capterra

1/5

Overall

1
/
5

Ease of Use

1
/
5

Features & Functionality

1
/
5

Customer Support

1
/
5

Value for Money

Pros: There are not any pros when I think of this product compared to it's competitors. I researched a few other call tracking solutions and all were better and cheaper.

Cons: The service is overpriced and it takes 2.5 months to even get out of a "month to month" contract. Their competitors are 75-90% cheaper and offer more reporting, data, functionality. There are better models with better customer support out there.

Vendor Response

by DialogTech
on May 25, 2018

Nancy, we're sorry to lose a longtime customer of our legacy platform and appreciate your business through the years. DialogTech has made significant investments in our services that extend well beyond simple call tracking, with our new platform now including unique functionality such as AI-driven, actionable conversation analytics, advanced contextual call routing, and omni-channel marketing dashboard visualizations. We wish you the best and hope you consider DialogTech again in the future as your needs evolve.

Okay product, needs updates

Jan 05, 2017

Cortney H.

Digital Marketer

Source: Capterra

3/5

Overall

3
/
5

Ease of Use

3
/
5

Features & Functionality

3
/
5

Customer Support

3
/
5

Value for Money

Likelihood to Recommend:Not LikelyExtremely Likely

Pros: Integration with Google Analytics, unlimited phone numbers under the plan we selected

Cons: Reporting, user interface

Overall: Our company used DialogTech for call tracking services for multiple clients. The interface and reporting could definitely use new updates and are not that user-friendly. Customer support is also limited, with no live chat function - you need to call their main line when needing any support. For the price, there is better software out there but it does integrate with platforms like Google Analytics.

Fantastic product

Jan 19, 2018

Verified Reviewer

11-50 employees

Used the software for: 1-2 years

Reviewer Source

Source: Capterra

4/5

Overall

4
/
5

Ease of Use

5
/
5

Features & Functionality

5
/
5

Customer Support

3
/
5

Value for Money

Pros: I've known the product when it was IfByPhone. It has changed a lot over the years. Very easy to do AdWords tracking.

Cons: Because of all the features, it becomes a bit clunky and goes outside of the core focus of call tracking.

IVR System

Dec 05, 2016

Jessica G.

Sales and Service Coordinator

Construction, 11-50 employees

Used the software for: 1-2 years

Source: Capterra

4/5

Overall

4
/
5

Ease of Use

4
/
5

Features & Functionality

3
/
5

Customer Support

3
/
5

Value for Money

Likelihood to Recommend:Not LikelyExtremely Likely

Pros: the ease of use for the IVR

Overall: We use the IVR function of this service to route our calls to various departments. They have many other features you can add on as well.

Never an issue

Dec 13, 2016

Kelly C.

Source: Capterra

5/5

Overall

5
/
5

Ease of Use

5
/
5

Features & Functionality

5
/
5

Customer Support

5
/
5

Value for Money

Comments: We have used this for a couple years for our service tech IVR line. I have never had an issue with calls not going thru. Would definitely recommend.