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Frequently Asked Questions

Shipping cost depends on origin, destination, service, package weight, and other considerations. Calculate Time and Cost helps you to compare delivery times and published rates for sending UPS shipments to destinations around the world.

Using the tracking number automatically assigned to your shipment, visit your country or territory's UPS homepage and enter the number in the track window. You can enter multiple tracking numbers if needed. You'll be able to see the shipping date, the current location of the package and the estimated arrival date, as well as verify the arrival of your shipment. If you're using Quantum View Manage®, WorldShip®, UPS CampusShip® or UPS My Choice®, you can set preferences to receive email or text notifications.

Shipping cost depends on origin, destination, service, package weight, and other considerations. Calculate Time and Cost helps you to compare delivery times and published rates for sending UPS shipments to destinations around the world.

Logged-in customers can order free envelopes, boxes, tubes, forms and labels and charge the supplies to a payment account or another payment method.

Check out your available options, choose what you need and add the desired quantity to your order. Once you’ve submitted the order, you can add any of your items to a Quick List of frequently used supplies for easier reordering.

To calculate the delivery time for any shipment going anywhere served by UPS, go to Calculate Time and Cost, located on the main Shipping menu. Follow the directions, noting the required fields labelled with this symbol ★ .

When you create a shipment, you can assign it a reference name or number that aligns with your customers' or your business systems. This reference can contain letters and/or numbers, and can be a Purchase Order (PO) number, a customer’s job number, a Bill of Lading number or even a group of words that identifies the shipment. To use this reference to track your shipment, go to the main Tracking page and select Track by Reference. Input your reference in the Shipment Reference field, indicate whether your shipment is package or freight, and select your shipping dates. Then select the Track button.

Your package is still within the UPS network and, unless otherwise noted, should be delivered on the scheduled delivery date. Shipment movement information is captured each time a tracking label is scanned in the UPS delivery system. There may be several days between scans if the shipment is going cross-country or moving between countries.

Many shippers distribute tracking numbers to their customers prior to the electronic information being sent to UPS. Once the sender transmits their daily electronic information to UPS, you will be able to track your package. Some shippers do this as late as the next working day. Please continue to track your package here:

If the tracking number still shows as invalid after one working day, please contact the sender to verify that the item has been shipped. Until UPS shows an origin scan on your package on ups.com, we do not have any information on your package.

Origin Scan: UPS has your package and it is being processed for delivery.

Departure Scan: Your package has left this facility and will not be handled again until you see a 'destination scan'. Depending on various factors, such as how far your package is travelling and if it is in transit over a weekend, it could be several days until your package is handled again.

Out for delivery: Your package has been loaded on the vehicle and will be delivered today. Residential packages could be delivered as late as 8 p.m. If you want to get a smaller window of delivery, you need to sign up forUPS My Choice®

Exception: Your package was impacted by an unforeseen event. UPS is currently working to resolve the issue and will update the tracking information when the exception is resolved. UPS.com will continue to show the most up-to-date information while the issue is being resolved.

Enter your tracking number into the Tracking tool to see what day your package is due to arrive. Our drivers typically deliver between 9:00 a.m. and 7:00 p.m. Choose Send Updates from Tracking to receive email or text notifications.

To help ensure the safety of your package, the driver will try to leave your package out of plain sight. We recommend that you check all exterior doors and any locations where the package could be placed, including the porch, back patio, garage, and any area out of potential weather hazards. You should also check with anyone who might have retrieved the package. If you’re still unable to locate the package, contact the sender to start a claim.

If ups.com Tracking shows that you have an "exception", it means an event or situation, such as a customs delay, may cause your delivery to be rescheduled. Check the Shipment Progress section in Tracking for details about changes in delivery schedule. Shipment movement information is captured each time we scan your tracking label in the UPS delivery system. There may be several days between scans if the package is going cross-country or moving between countries.

Your team will need to get a UPS Shipping account in order to be invoiced. You'll specify the type of shipping you do when applying for the account. Once you receive your new account number, enrol in the UPS Billing Centre, making sure to choose "Freight" in the enrolment window. You can also use UPS CampusShip® or Quantum View Manage® in conjunction with Billing, to further integrate end-to-end services for your freight shipments.

When you register on ups.com, you'll be able to store your address book online, print labels and request tracking notifications. Depending on how much you ship and the level of support you need, you have the option to add functionality by signing up for a UPS Account, which will enable billing. Be sure to add your accounts to your ups.com Profile and customise your dashboard with widgets that provide quick access to shipping, tracking and billing capabilities.

First, download the UPS Developer Kit - Frequently Asked Questions, which offers problems and solutions, organised by API and category. You can also discuss with other integrators in the UPS Developer Kit Community. If problems persist, E-mail UPS your question.

Select the End of Day button on the Home tab. The End of Day Processing window will prompt, "Are you ready to close today's shipping and send shipment information to UPS?" Select Yes to electronically send your shipment information to UPS and to print the End of Day reports.

Give your UPS driver the Collection Summary Barcode Report and High Value Report (if printed) to take with the shipments. Keep the Daily Shipment Detail Report for your records (if you selected to print this report on the Shipment Detail Report Set-up tab of the System Preferences Editor window).