Delivery Info

Website Delivery Policy

By default, the price of standard delivery to mainland UK addresses is shown in your basket, but will change if you live outside of mainland UK or if you select express delivery. It will change automatically if you log in and save a delivery address that is outside of mainland UK.

Orders worth over £150 (excluding VAT) and weighing less than 30kg qualify for free standard delivery. If your order qualifies and you would like to upgrade to express delivery you will be charged the upgrade fee only.

Whilst we make every effort to deliver within the stated timescales we are unable to guarantee circumstances beyond our control. We aim to dispatch all orders received before 12pm on the same day. Please note that our delivery company only deliver Monday - Friday, orders placed after 12pm on Friday afternoon will be despatched on Monday morning.

For security reasons we are only able to deliver your first order to the card holder’s billing address. Subsequent orders may be delivered to an alternative delivery address. Only customers who are members of Mole Valley Farmers (i.e. Farmer Shareholders, Country Members and Standard Account Holders) are exempt from this rule, because security checks are made during membership application.PLEASE NOTE THAT WE DO NOT CURRENTLY DELIVER OUTSIDE OF THE UNITED KINGDOM.

Standard Delivery 3 – 5 Working Days
Please note – some of our large and bulky items have increased weights due to our couriers charging the volumetric weight rather than the actual weight.

0 – 2kg

£3.95

2 – 30kg

£5.95

31 – 60kg

£12.95

61 – 100kg

£21.95

101 – 250kg

£45.00

251 – 500kg

£50.00

501 – 750kg

£50.00

751kg – 1000kg

£50.00

1001kg – 2000kg

£100.00

2001kg – 3000kg

£150.00

Express Delivery (Next Working Day)

£3.00 surcharge, Orders must be received by 12pm for next day delivery. Orders placed before Midday on a Friday will be delivered on a Monday.

Refrigerated Transport

£15.00 surcharge

Zonal Surcharges

We can deliver to any address in the UK, including Northern Ireland, however certain regions incur delivery surcharges and certain orders may have restrictions:

0 – 2kg

Orders weighing between 0 – 2kg are not subject to any regional surcharges.
2 – 30kg

The following postcodes will be subject to a £8 surcharge and have no express delivery option:

IV, HS, KA27-28, KW, PA20-49, PA60-78, PH17-26, PH30-44, ZE
The following postcodes will be subject to a £11 surcharge and have no express delivery option:
BT, IM, TR21-25.
31kg plus

The following postcodes will be subject to a £10 surcharge and have no express delivery option:

Grampians AB1 - 36 & 38 – 56
The following postcodes will be subject to a £15 Surcharge and have no express delivery option:Highlands AB37, IV1-39, KW1-14, PA21-40, PH19-41, PH49
Customers requiring delivery to the following postcodes will be required to phone our customer services department on 01769 576419 for a delivery quote due to their location and the weight of their order:

We can deliver to the Channel Islands. To find out more information how to order click here.

Free Delivery
Free delivery codes are applicable for online standard delivery orders up to 30kg only. All zonal, express and refrigerated transport surcharges still apply. Unless stated otherwise codes are only applicable for a single use for the period of the offer. Mole Valley Famers reserves the right to cancel any orders which use a promotional code more than once for an offer.

DISCOUNT:Discount codes given are for online purchases only and are not available for Click & Collect orders unless otherwise stated. Where discount codes, offer codes or reductions of any type are offered, these will automatically exclude gift vouchers, medicines, prescription products, and other controlled products. Where discount codes, offer codes or reductions of any type are offered, these will not be accepted in conjunction with any other offer or discount including discounts associated with member benefits. discounts are available at the discretion of Mole Valley Farmers on orders up to the maximum value of £500 inc vat. Discounts are not applicable to items which are booked to account. We reserve the right to limit the use of the codes to a single unit of each product purchased and a single use of each code. This ensures volume purchases do not prevent other customers from taking advantage of the offer.Mole Valley Farmers reserve the right to remove an offer or discount without notice at any given time.Discounts are not accepted on Lister or Heiniger horse clipper promotions.

The lead time for England and Wales is 5 - 7 working days and 10 working days for Scotland.

Unfortunately they cannot deliver it to the Scottish Islands, Isle Of Man, Northern Ireland or Isle of Wight.

You will be contacted by email after you have placed your order asking you to log on to their website and select your chosen delivery date.

Return Policy

Returns and Refunds Policy

We hope you are completely satisfied with your purchase from Mole Valley Farmers Ltd. If, however, you would like to return or exchange a product then please read the instructions below before sending your item back. This will enable a smooth transaction.

Unwanted Goods

If you decide that you do not want an item that you have ordered, please complete the tear off slip at the bottom of your invoice and pack the products securely. It is important that the returned items are in the best possible condition, so please take reasonable care of them. See our Terms and Conditions. Then post them to the address at the bottom of the returns slip. Failure to complete the form may result in a delay in processing your return.

Please ensure that you obtain and retain a proof of posting when you return your goods. This is to protect you in the event that your goods are lost in transit.

We can arrange a collection on your behalf for a charge. To do so, please call 01769 576419.

If you notify us of your intention to return a product you have purchased from us that you have taken reasonable care of within fourteen working days from the day after delivery we will issue you with a full refund. The refund will be issued within 30 days of cancellation.

Faulty Goods

In the unlikely event that you receive faulty or damaged goods please call 01769 576419 to arrange collection of the goods. Please have your order number ready.
You will be issued with a returns number that should be written down. Please then re-package the goods and put a note of the returns number you have been given in with them. Please write the address shown at the bottom of the returns slip (which accompanies your invoice) clearly on the parcel. We will then arrange for your parcel to be collected.
There is no charge for the return of faulty goods.
You may also return faulty items to your local branch. Find your nearest branch.

Restricted Goods

We are unable to offer in store refunds on certain types of goods due to restrictions: