What's On Your Mind? JustFlowers, Disney Cruises, GE

Our daily look at consumer reviews

Mark Huffman has been a consumer news reporter for ConsumerAffairs since 2004. He covers real estate, gas prices and the economy and has reported extensively on negative-option sales. He was previously an Associated Press reporter and editor in Washington, D.C., a correspondent for Westwoood One Radio Networks and Marketwatch.
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Mothers Day is a busy time for florists, and not all of
them, it seems, are able to deliver the goods. Carmen, of
Cleveland, Ariz., said he ordered flowers through JustFlowers.com
for his wife on May 3, asking that they be delivered last Thursday,
May 5.

“I was contacted by customer service verifying my order
was going to be delivered, and I did not understand why they called
until I got a call from my wife saying she received four calls from
the florist saying they could not deliver over county lines,”
Carmen told ConsumerAffairs.com.

So Carmen called JustFlowers and was told there was a mix-up,
the flowers would be delivered after all. Only now, the surprise
was no longer a surprise. And Thursday and Friday came and went,
with no flowers.

“Today is the Monday after Mothers Day and my order was
never delivered, and every attempt to contact customer service goes
unanswered,” Carmen said.

Carmen isn't the only consumer with a frustrating Mothers Day
experience with an online florist. Holidays can be an overwhelming
time for these businesses, that essentially act as “middle
men.” At especially busy holidays, you may have much better
luck dealing directly with a local florist.

Bag check

Travelers know all to well that airlines can lose your luggage.
But what consumers might not expect is a cruise ship to misplace
your bag.

“We took a cruise on the Disney
Dream,” Cheryl told ConsumerAffairs.com. “We tagged
our bags with the disney luggage tags they sent us, gave our bags
to the their porter. Disney took my bag onboard and then never
couldn't locate it.”

Cheryl thought surely the bag would turn up before long. And it
finally did – once she got off the ship!

“The day we disembarked, my bag was unloaded with the rest
of the luggage,” she said. “It had been on the ship the
entire time and they never found it!”

Cheryl, meanwhile, had spent her entire cruise with no change of
clothes or toiletries. Her only compensation was two $50 Disney
gift cards.

Not cool

For some reason, today's modern, sophisticated refrigerators
seem to cause more problems than the old fashioned models. Stacie,
of Marathon, Fla., reports trouble with her GE
Monogram side-by-side fridge.

“The freezer will not hold a temperature,” Stacie
said. “Set on zero, actual temp 16. Won't make ice. Have
spent $700 in service calls, replaced computers and it still won't
work.”

Hmmm. Maybe the fact that today's modern refrigerators have
onboard computers could be part of the problem. More things to
break down.

Payday loans, no

We hate to say it, but George, of Buffalo, N.Y., is a good
example of why you should steer clear of payday loans. George
obviously didn't realize what he was getting into.

“On March 28 I applied online for a loan for $1,500 from
Payday
Loans, Yes,” George said. “After being asked what
minimum amount I would accept I said $1,000.”

George then faxed his financial information, as instructed and
heard nothing. He assumed the loan was denied. Big mistake.

“Today I was paying some bills online when I notice a
extra $291.00 in my checking account,” he said. “I went
to Payday Loan Yes website and put in my name and found that I owe
$450.00. “I am on a fixed income and can't afford $150.00
interest payment on $300.00 for 7 days.”

With that last sentence, George has very succinctly stated the
case against payday loans. Unfortunately for George, he figured it
out too late.

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