10
users will use this mover again.

Move from HK to Canada

Review of Momentous Relocation Ltd in London, United Kingdom by James carss 02 Dec 2015, 11:16

Moving Service

James carss

1.010

Had a dreadful experience with this business who took my money then provided an awful service (some of which was their partners fault) but they refused to take any responsibility or ownership or events which included a serious accident occurring to a family member from furniture incorrectly installed. Even more worrying was the MD's untruthful response and lack of integrity. They lost my employers business indefinitely . I would avoid at all costs.

Thanks for your feedback. We've built our reputation on many satisfied customers and we need feedback of all types to keep improving. I'm sorry that your move from Hong Kong to Canada didn't go exactly as you'd wish. We've taken this up with both partners to see what we can learn from this and to get better. Your main dissatisfaction is around a third party contractor in Vancouver so we'll work with our Canada partner to help them select the best contractor options in future. Good luck with your new life in Canada!

Move Consultant

1.0

Moving Crew

1.0

Move Co-ordinator

1.0

Overall Experience

1.0

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1

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Quote from London to Australia

I would advise you to double check and validate your quote with Momentous (if possible, avoid). I had received two quotes from them (one based on my estimated volume and other after a home survey from an estimator). A number of values quoted by them were inconsistent and wrong. When pointing the error, The lady who answered the call was rude and put the blame on a system and washed her hands off.
Nobody bothers to return your calls and you would need to chase them up as many times as possible.
Also, my quotation was handled by 5 different people during 5 different calls and no one would take any responsibility of issuing you a quote that meets your expectations. Your requirements will be conveniently forgotten and if you remind them, you would only get a rude response.
I had high hopes for them, only to be let down. Hope you are intelligent

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A great removals company!

The move went smoothly and without any problems. Very efficient work force and great attitude in this company which is fully attuned to the needs of the customer and did an excellent job! I am very grateful also for their making themselves available at a very short notice after a spectacular let down by the removals company that we have originally contracted. I would recommend Momentous Relocations without any hesitation.

Move Consultant

10.0

Moving Crew

10.0

Move Co-ordinator

10.0

Overall Experience

10.0

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Overall Rating

5

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Move from Essex to Glasgow

The pack up and drop off were very smooth and both crews helpful and friendly. Even though the pack up was at very short notice everyone I dealt with were only too happy to accommodate my needs. Second time Momentous have moved me, could not recommend them highly enough.