We all know instant messaging has great potential to lead down the path of non-productivity, but researchers at Ohio State University and University of California have found it can be a productivity booster—if used efficiently. Co-author of the study Kelly Garret explains:

"It is not the case that people are engaging in extensive conversations or trying to resolve complex problems over this very limited medium. Instead, people are using the technology to solicit answers to quick questions from colleagues and coordinate their conversations at more convenient times."