Attending and participating actively to continuous professional development initiatives proposed by the management such as training and demonstrations is a critical aspect of this position, as it is taking part to the launch and presentation of new treatments.

Principal Accountabilities

Responsible to perform all hair and makeup services as per spa standard.

Make a proper client consultation and demonstrate excellent service, talking to clients about how they want their hair done, giving them advice and suggesting style ideas

Provide hair services, such as shampooing, cutting, coloring, and styling hair, and massaging and treating scalp providing end-to-end service, from preparation and planning of the treatments, to ensuring that finished results are to client’s satisfaction. May also apply makeup, dress wigs.

Develop new styles and techniques

Advise on minor hair and scalp problems

Maintain a professional, co-operative and friendly attitude

Operate job card and give it to the reception to receive the payment

Keep the spa equipment in good condition

Use products in the right amount to avoid wastage

Greet and welcome all guests with professionalism, creating a personal rapport with each customer, whilst being respectful to the demographic of the individual.

Act as a brand ambassador, giving customers a positive impression of self and the organization, and following corporate guidelines on personal grooming and uniform wearing.

Address customers and co-workers with polished, suave and sophisticated tone of voice and body language

Create a personal rapport with each customer, whilst being respectful to the demographic of the individual.

Maintain a professional, co-operative and friendly attitude

Conduct self and communicate with co-workers and customers with elegance and distinction

Ensure the best services in the SPA and rigorously perform duties respecting the time schedule

Flexible with customers’ schedule to support the commercial requirements of the establishment

Handle and resolve all customer enquiries and complaints professionally and courteously

Constantly keep up-to-date own knowledge of all merchandise and treatments offered by the spa and of their prices

Demonstrate and sell products, cosmetics, and treatments, consistently looking at ways of cross selling and upselling products and treatments within own area of work as well as of the other areas.

Meet and exceed sales targets as established and agreed with spa management.

Update and maintain customer information records, such as new treatments provided

Assist in making appointments

Maintain inventory of materials, tools and other consumables of own work station, notifying the spa Manager of any low merchandise and following up with orders to ensure that these are placed and delivered on time.

Assist in the receipt of deliveries of merchandise

Contribute to team cohesion and effectiveness by working effectively with co-workers, customers and others and by sharing ideas in a constructive and positive manner

Listen to and objectively consider ideas and suggestions from others

Keep commitments, and keep others informed of work progress, timetables and issues

Address problems and issues constructively to find mutually acceptable and practical business solutions

Address others by name, title or other respectful identifier and respect the diversity of the workforce in action, words, and deeds

Provide training, guidance and direction to juniors and new joiners, ensuring understanding and compliance with the brand’s quality standards and customer service, motivating them, and contributing positively to their skills development

Report to management about matters related to guests or staff requiring attention

Keep work stations clean and sanitize tools such as scissors and combs after each use as per standard

Clean tools and work areas regularly

Make sure that hair products containing chemicals are used and stored correctly

Ensure punctuality at all times

Ensure that own personal grooming and uniform wearing are constantly in line with corporate’s guidelines.

Ensure respect of guests’ privacy and modesty at all times

Ensure adherence to the Standard Operating Procedures (SOP)

Perform other duties as and when required by the Line Manager

Knowledge & Skills:

Excellent product knowledge

General awareness of Health and Safety in relation to all tasks and activities undertaken in a spa

Dear sir/madam I would like and interest to join in your company,my name is Digna b solis / workin as a hairdresser/hairstylist ,I have experience this fields almost 22 years in salon works and the events,I’m presently I’m 10 years Dubai I want to share my knowledge as a I’m a hard worker and patience in my profession I hope I can receive response from your company, I need job thank you for kind consideration .

Apply only if the role is 70% match to your previous job role . Due to shortage of time/resources only shortlisted candidates will be contacted.- resume@macgroup.me Cancel reply

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