FAQs

A collection of Frequently Asked Questions and answers that have been gathered together to assist our users and customers, and provide information needed on a regular basis. If you have a question that is not covered just click here to contact us.

Q. How Do I Place an Order?______________________________________________________________________

A. Logins and passwords are case sensitive, so make sure you type using correct letters and CAPITALS if necessary. Also check that a zero (0) has not been mistaken for the letter O and vice versa. If you are still experiencing problems, please contact us.

A. On the homepage of this site, on the account section to the right is a forgotten password link, here you can type in your email address and the details will be resent to you. If for some reason you are experiencing further trouble please contact us.

A. Yes. All payment information is encrypted and then sent to the secure SagePay or PayPal servers and credit card numbers are further encrypted to prevent their fraudulent use. No credit card information is held within the Outland website or server.

A. Yes you can. Please contact us with your quote or enquiry. We can arrange for your products to be delivered in a number ways including by air mail, shipping or a road delivery, giving you pricing options for each.

A. Yes we can. If you can’t find it... we’ll find it for you! Sometimes it can be hard to quickly find what you want. But don’t give up and assume we don’t have it – because we probably do! We will try and source any of your requirements, letting you know the options and prices available. Please contact us with your enquiry.