"Building and maintaining long-term customer relationships based on mutual respect, trust, a superior service and confidence therefore remains the cornerstone of RBTT's strategy."

Yikes.

P.S. Since writing this post I have come to learn that this has also happened in other banks across the region, all coming from the need for banks to maintain security by limiting access to rest-rooms located behind the tellers.

Given the damage that it causes to the customer's experience, is this really worth it?

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A blog focusing on one of my passions in life -- making positive change a reality in Caribbean corporations and countries through my company, Framework Consulting. Most of my experience lies in work done in Jamaica, Trinidad and Barbados, but I'm looking forward to working in each of the islands in the region sooner than later! My company website is www.fwconsulting.com