Another consumer, who only wanted to be known only as Badrul, said while the app allowed for payments to be made for prepaid top-up, utility bills and purchasing of flight and movie tickets, it could not carry out the main purpose of reloading the TNG card.

“What is the use of such advanced services if you cannot provide the basic necessity?”

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A spokesman for TNG said the company will look into the complaints and urged those affected to email careline@touchngo.com.my.

He said the company adhered to the highest standards of governance when it came to providing quick reimbursements to customers.

He said the TNG mobile app was designed to function as an e-wallet. It can be used to pay for retail purchases, parking, transport fees and other services.

The app also allows users to link up to three TNG cards in its e-wallet system.

A pilot initiative using a Quick Response code in the app allows commuters to use the app when travelling between seven stations along the Kelana Jaya Light Rail Transit line.