USPS Office of Inspector General - Comments for "Function 4 Efficiency – Suncoast District"https://www.uspsoig.gov/document/function-4-efficiency-%E2%80%93-suncoast-district
Comments for "Function 4 Efficiency – Suncoast District"enDear inspector general,
https://www.uspsoig.gov/comment/43612#comment-43612
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<p><em>In reply to <a href="https://www.uspsoig.gov/document/function-4-efficiency-%E2%80%93-suncoast-district">Function 4 Efficiency – Suncoast District</a></em></p>
<div class="field field-name-comment-body field-type-text-long field-label-hidden"><div class="field-items"><div class="field-item even" property="content:encoded">Dear inspector general,
I am writing this unofficial comment and complaint regarding an awful customer service at hellgate post office in new York. I shipped a package from Canada for the holidays. It never reached my relative. I called the hellgate office for 2 days from Canada and no one answers the phone. I was gonna let them know that my auntie is going there to pick up the item, after USPS customer service told me that the item is 100% still in hellgate. On the tracking, it says that the item is already shipped back to canada. But canadapost hasn&#039;t received the items for the past 3 weeks. I believe u have lazy, ineffective, untrusted or maybe,thieves among your employees.
I do expect a reply and an examination of this unacceptable and awful customer service. Thank you! </div></div></div><ul class="links inline"><li class="comment-reply first last"><a href="/comment/reply/19851/43612">reply</a></li>
</ul>Fri, 12 Jan 2018 21:02:07 +0000Margaret Pareja comment 43612 at https://www.uspsoig.govThis report, just like thehttps://www.uspsoig.gov/comment/43330#comment-43330
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<p><em>In reply to <a href="https://www.uspsoig.gov/document/function-4-efficiency-%E2%80%93-suncoast-district">Function 4 Efficiency – Suncoast District</a></em></p>
<div class="field field-name-comment-body field-type-text-long field-label-hidden"><div class="field-items"><div class="field-item even" property="content:encoded">This report, just like the others cited at the end of the report, state the obvious. IOP&#039;s and MAP&#039;s are out of date, missing or not followed. Each report gives a dollar estimate of wasted time. What OIOG fails to do is state that the main cause of the wast are the IOP&#039;s and MAP&#039;s. OIG goes so far in this report that OIG won&#039;t even comment on the discrepancies found in the IOP&#039;s and MAP&#039;s.
Then why even come out with this and other reports if you don&#039;t state the obvious?....Across the country the basic controls to ensure optimum usage of people and the best flow of mail are routinely ignored. Until management gets its act together and does its job correctly, OIG will come out with more superficial reports and $$ will be wasted.
How about a New Year&#039;s Resolution? OIG will put a main emphasis on nationwide adherence to good practices starting with IOP&#039;s and MAP&#039;s. Your worker bees would appreciate it.</div></div></div><ul class="links inline"><li class="comment-reply first last"><a href="/comment/reply/19851/43330">reply</a></li>
</ul>Sun, 07 Jan 2018 12:37:12 +0000charliecomment 43330 at https://www.uspsoig.gov