Select the Details tab and make a note of the Server, Server IP name, Server IP address, and Server TCP port values

3. Checking the TSM Client Configuration - Graphical User Interface

Now that we have the required server details we can check the TSM Client Configuration through the TSM client itself - if your preference is to view the client settings through a text editor then use the Checking the TSM Client - OPT File instructions

Open the TSM Client

Acknowledge the error messages and open the TSM Client Software

Within the TSM Client click on [Edit] and then select [Client Preferences]

By default you will see the General Preferences screen displayed

Check that the Nodename shown on screen is exactly the same as the Nodename you noted down earlier

If the Nodename was different to the one you noted down, change it within the TSM Client and click Apply and then OK to confirm.

Now from the options down the left hand side click on Communication

Now check that the following settings are correct against those you noted down for your node:

Communication Method = TCP/IP

Server Address = Your Server name

Server Port = Your Server Port

Admin Port = Your Server Port(this should be the same as the TCPPORT)

If any of your TSM settings were different to those noted down, change them within the TSM Client and click Apply and then OK to confirm.

Close down the preferences editor and then close the TSM Client Software, now try going back into the TSM Software and see if the same error messages are received

4. Checking the TSM Client Configuration - OPT File

Another way to check the client is configured correctly is to check the DSM.OPT file, this should produce the same results as using the GUI as shown above but may be preferable to some users: If you prefer to use the GUI Interface then go back to those instructions.

Ensure that the TSM Client is not running

Browse to the location of the DSM.OPT file (c:\program files\tivoli\tsm\baclient\)

Double click on the dsm.opt file, by default Windows will not recognise the file type so when prompted select [select a program from list] and click OK

From the list of programs chose notepad and click OK

The dsm.opt file will open in the notepad application

Check that the following settings are correct against the details you noted down earlier:

Nodename = Your Nodename

TCPServerAddress = Your Server Name

TCPPort = Your Server Port

TCPADMINPORT = Your Server Port (this should be the same as the TCPPORT, although this entry may not be visible in the dsm.opt file)

If any items were incorrect and have been changed click on [File], [Save] and then close down the file.

Now try going back into the TSM Client and see if the same error messages appear

If no, then there is a problem local to your machine or to your local network. Network connectivity is essential to being able to use the TSM Client software and this issue needs to be resolved before progressing with the TSM troubleshooting. Below are some suggestions that may assist:

Check that your network cable is plugged in

Check that there a lights showing on your network connection

Reboot your machine to completely refresh your connection settings

Contact your Local IT Support Officer who will be able to assist further

Is your computer physically connected to the Oxford University network or connected to the Oxford University network via the VPN Service?