BookMaster is one of the leading integrated bilingual library management systems since the 80’s in the Middle East.

Designed by a distinct group of library instructors, BookMaster enables you to manage the whole life cycle of your library through rich and comprehensive

library management functions. BookMaster has been serving reputable libraries in the Middle East region and they are all different in terms of library content size, public, academic, university, school, company and governmental institution libraries.

Benefits:

Cataloguing and Indexing

Build and update the bibliographical database of your library, and manage traditional & non-traditional collection of your library based on the Anglo-

American Cataloguing Rules (AACR).

Authority Lists

Build and maintain all types of Authority Lists. Authority Lists include Subject List and Authors

Listed Publishers List.

SearchMaster

Offers bilingual bibliographic and full text search capabilities by handling all of the Arabic language peculiarities. It is built to support all bibliographical databases search techniques such as Fields

Defined search, free search, and Multistep search. Logical factors are applied either to minimize or to maximize the search span. Search Master lets you select the section of database where to apply the search strategy. Search results could be filtered and/or sorted using different strategies.

Attached Digitized Documents

Are linked to their bibliographical data in a way to be displayed on all type of workstations. The attached digitized documents could be of any extension which means that textual images, photographs, audios and videos could constitute part or all of the documents.

MARC Exchange

Automatic exchange of bibliographical records through library networks based on the international MARC Exchange rules. The exchange can occur both ways (Export/Import).

Z39.50

Allows you to search within the bibliographical records of all libraries that are compatible with the Z39.50 standards. Then the search result could be imported to the BookMaster Database through the MARC Import functions.

Acquisitions

BookMaster provides all the functions that lead to the acquisition management including all acquisition methods such as Purchasing, Exchanging, Depositing, and more.

Career Pro is an optimum personnel and payroll management system solution Career Pro assists you to manage the human resources aspects of each staff member within your work force from the date of hiring until retirement.

Features:

Personnel Management

The personnel management module provides you with synchronized functions to organize the profile of each of your employees.

Payroll Management

The Payroll management module enables you to automatically calculate each of your employees’ salaries and benefits .

A: Not necessarily. Licenses are sold separately from the hardware. For example, you can upgrade your access point from the MR16 to the MR24 without buying new licenses. The same will apply for new products that are released in the future.

Q: Do I need to have a license for every piece of Cloud Managed LAN hardware?

A: Yes, every Cloud Managed LAN hardware component requires a cloud license to be managed. If you see a warning that says 'Your organization is in excess of its device limits' on the Cloud Managed LAN Dashboard, this means that you have more devices than licenses in your organization.

Q: What happens when my license runs out?

You will no longer be able to manage your devices via the Cloud Managed LAN cloud, and your Cloud Managed LAN network devices will cease to function. This means that you will no longer be able to configure or make changes to your Cloud Managed LAN network equipment, and your Cloud Managed LAN network products will no longer allow traffic to pass to the Internet. With Systems Manager networks, you will no longer be able to enroll devices or change settings for currently enrolled devices.

Q: What will happen if the internet is down?

All the devices and traffic will be working normally, only the management will be down

Q: if I got non-Cloud Managed LAN device?

The traffic will be working fine, but you wouldn’t be able to manage it through our cloud management

Q: Does my network traffic flow through the internet

Only management data flows through the Internet cloud infrastructure. No user traffic passes through the internet

Q: how can I minimize my IT?

Very useful user interface, No Command Line anymore

You can manage from anywhere.

If you need device replacement, no need to go to the site to change its autoconfigured.

Connect any camera and watch from anywhere on computer, smartphone or tablet.

With Eye watch video surveillance service you can access your cameras whether it’s at a single or multiple locations, without any number of cameras restriction and archive records on our Data Center in a safe cloud storage with the possibility to retrieve it via a computer, smartphone or a tablet, with the possibility of monitoring your camera that alerts you when your camera goes offline or detects motion.

Features & benefits:

Compatibility

An expensive IP camera or a CCTV? A simple webcam? We support all of them, we can provide you with a camera, or you bring in your favorite camera model

You have an old CCTV system, we support you to migrate to our system, no need to buy new cameras.

Security

Always the Top of our priority. All data, video feeds, are encrypted.

Give access to other users

Multiple employees? you need multiple access for, we can support of providing your of multiple accounts.

Archive cloud storage

Store your feeds archived on a local machine or play it safe and keep it in our cloud.

Customers benefit by having a leading-edge call center functionality by outsourcing their call center activities to Telecom Egypt. Telecom Egypt offers this outsourcing activity starting from three seats, at competitive prices.

Features:

Automatic Call Distribution (ACD)

This service distributes incoming telephone calls to a specific group of people (agents) responsible for answering those inbound telephone calls.

Reporting & Monitoring

Extensive monitoring and reporting facilities assist call center supervisors and management with structuring the service for optimal call handling and improved customer relationship.

Recording

Conversations with callers can be stored, allowing supervisors to review when convenient to determine where improvements to call handling procedures can be made.

Contact Center Express

Enhance customer interactions through a management solution that routes, tracks, and reports on electronic inquiries from the enterprise's website.

Supervisors can listen-in to and monitor live inbound/outbound calls from any location by phone, allowing immediate adjustments to agent call handling, by entering the agent's ID via the keypad.

Trunks

Incoming and outgoing channels between company and the public telephone network.

Voice Mail

This service allows the subscriber to use the automatic answering service to enable the calling party to leave a message to the called party if he/she is absent or his/her line is busy (as per his request)

Service Observe

It allows supervisors to listen only to calls handled by agents & cannot be heard by parties on the call.

Let’s face it, moving to the cloud isn’t a quick or easy decision. You’ve got a lot to think about. What is it really going to cost? Will it allow your people to work how and where they want to work—but still keep you in control? Is your data really going to be secure in the cloud? We hear you.

That is why we recommend Microsoft® Office 365 for your business. Office 365 is a set of cloud-based services that bring together Office 2010 with sites to share documents, IM, web conferencing, and the power of Exchange Online, the industry’s leading business-class email with up to 50GB mailboxes and built-in layers of antivirus and anti-spam protection.

WHY SHOULD YOU CARE?

ANYWHERE ACCESS

“Most people work from home or client locations. That is why having a cloud solution is so appealing. It reaches out to everyone and removes barriers.”

Distributed denial of service (DDoS) protection system protects you from DDoS attacks, one of the most serious threats facing companies on the Internet and that are typically launched by compromised PCs controlled by remote attackers DDoS can wipe out web presence for months with incalculable financial costs and damage to your business reputation.

“Meet Me” is a voice conferencing service that can be used instantly and securely to allow enterprise customers to conduct virtual meetings between their clients/customers/staff both locally and internationally without any cost on equipment or devices, but rather a minute call setup.

Features:

20 callers per single audio conference.

Ability to schedule conferences and automatically include conference access details in a meeting invitation sent from outlook calendar.

For all mobile, internet and fixed line users: in case you are unable to solve any problem you have encountered with your service provider, kindly dial 155 to call the National Telecom Regulatory Authority (NTRA) customer service call center and submit your complaint. This number works seven days a week, from 8:00 a.m. to 10:00 p.m.