The performance conversation

Feeling concerned? Don't be; these skills can be learned quickly and simply. An enormous amount depends on getting them right, of course. How hard people work, how well they look after customers and how fast they learn are just some of the ways great performance conversations make an impact. We know what works, what doesn't and - most importantly of all - how to help you with the words you need.Our workshops are based on more than thirty years real-life experience covering thousands of managers across more than forty countries.

They include:​1. Step-by-step structuresto guide the 'big six' conversations of goal setting, coaching, feedback, reviews, career and reward.2. Leading edge guidance from world-class sources and gurus all in one place, to save reading countless books and articles.3. Practical examples of the words that workto adapt to specific situations.