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We had a good stay at the Hyatt Regency. The hotel is in a great location to enjoy downtown Cleveland. However, the rooms are average and need updating. The staff was very welcoming and helpful. There are great restaurants within walking distance of the hotel.

My wonderful cousin recommended this hotel in the 'old arcade' because she works nearby. Oh my goodness--this was absolutely a fantastic location--the valet parking was very quick--staff very friendly and again--the location was perfect. Walking distance to many must see sights and just being able...More

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Thank WendyMullen

Response from Todd C, General Manager at Hyatt Regency Cleveland at The ArcadeResponded 22 September 2017

Dear WendyMullen,
I appreciate your feedback. The building does have a romantic feel to it. I am thrilled you had a pleasant visit and we hope to see you in the future.
Cordially,
Todd Costin
General Manager
todd.costin@hyatt.com

The Arcade is amazing. The architecture is something to see - a historical site. Stay here just for the setting. Breakfast was very good. The bar/restaurant was convenient but the selection for dinner was limited. Food was good. Apple Cobbler was AMAZING. Clean, quiet, conveniently...More

Thank sdccsc

Response from Todd C, General Manager at Hyatt Regency Cleveland at The ArcadeResponded 3 days ago

Thank you for taking the time to share. We appreciate the detailed comments, thanks for the feedback on breakfast, I will share with the team. I am thrilled you enjoyed our building, it is a treasure.
Cordially,
Todd Costin
General Manager
todd.costin@hyatt.com

Unique remodel of building with large spacious rooms over looking arcade area. Felt safe and secure even though public access building; little disappointed with shop experience. Enjoyed the Spa. Did not utilize restaurant.

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Thank bemarkley

Response from Todd C, General Manager at Hyatt Regency Cleveland at The ArcadeResponded 3 days ago

Dear bemarkley,
I appreciate you sharing and staying with us. Thank you for the detailed comments, they are extremely helpful.
Cordially,
Todd Costin
General Manager
todd.costin@hyatt.com

You cannot beat the location nor the fact this is a truly historical site...One of the first indoor malls dating from 1890...very unique.We had a suite which was cavernous...hide a bed was huge sectional sofa...bed linens had to be asked for???The linens were fine but...More

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Thank Domrom

Response from Todd C, General Manager at Hyatt Regency Cleveland at The ArcadeResponded 3 days ago

Thank you Domrom,
We appreciate you sharing your experience. I am thrilled you enjoyed the historical building, it is such a neat place. Thank you for the comments on the staff and I apologize that the couch bed was unmade, this is helpful for the...More

Thank you for reaching out! Our Arcade King suites sleep up to two people and our Arcade Double suites sleep up to four people. These suites have regular bathtubs, not jacuzzis.
Our VIP suites sleep up to two people and... More

Thank you for reaching out! Our Arcade King suites sleep up to two people and our Arcade Double suites sleep up to four people. These suites have regular bathtubs, not jacuzzis.
Our VIP suites sleep up to two people and include jetted bathtubs.
Thank you,
Angela