TCS establishes UK centre as part of Home Office contract

Tata Consultancy Services (TCS) has opened a delivery centre in Liverpool to ensure it complies
with government rules on security as part of a contract with the Home Office.

The centre will have more than 300 staff when the contract is fully up and running by the end of
June.

TCS recently won a contract with the Home Office to run
the Disclosure and Barring Service (DBS), which was created when the Criminal Records Bureau
and the Independent Safeguarding Authority came together.

The new centre in Liverpool can provide services to government that fall within the government
security accreditation Impact Level 3 (IL3).

The previous contract was run by Capita for four years, and the new contract will see between
150 and 200 people transfer from Capita to TCS under Tupe rules. Capita is retaining the delivery
centre it used for other contracts, so TCS had to set up a new centre.

Because of the transformational nature of the contract, which involves automating processes, the
new centre will employ more people than those transferred from Capita. It will be a mix of IT
experts and back office staff, according to Shankar Narayanan, UK head at TCS.

There will be a mix of existing workers, new UK hires and specialist IT workers from India.

While the centre was designed to support TCS’s work on the DBS, it provides a platform from
which to bid for more government work.

“We are targeting UK public sector opportunities that allow us to demonstrate our
transformational capabilities,” said Narayanan.

“Our work in the public sector is focused on improving services for UK citizens and driving
greater value for the UK government. Our investment in a new state-of-the-art secure delivery
centre in Liverpool will allow us to effectively meet the business objectives of DBS to modernise
and transform its business, while supporting our longer-term strategy for increased participation
in transformation programmes for the UK public sector,” added Narayanan.

TCS currently has government contracts with the National Employment Savings Trust (Nest),
Cardiff City Council, the Child Maintenance Group and The Big Lottery Fund.

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