Delivery is free to all UK addresses and we aim to dispatch all orders within 24 hours. Orders placed late on Friday or over the weekend will be processed first thing on Monday morning.

Our estimated delivery time to the UK is currently 3–5 working days however, Recorded Delivery and Special Next Day Delivery options are available at a small extra cost.

Please allow 21 days before contacting us in the event of your order not arriving (28 days for International customers).

Due to postal regulations we cannot follow up on missing items before that time.

Please ensure your delivery address is correct before completing your order. We are unable to take responsibility for the delay or loss of a parcel where incorrect or incomplete delivery details have been provided.

Direct European Shipping Routes

Our estimated delivery time for international routes is between 7-10 working days after dispatch.

Worldwide Shipping

We ship worldwide including the United States and basic shipping costs for international orders are calculated at checkout based on order weight and destination. Again, tracked / signed-for shipping options are available at checkout.

For more information on ordering, shipping and return options please check our FAQ section for answers to the most commonly asked questions. Should you be unable to find the information you are looking for then please do not hesitate to use our Contact Us form.

Return of Faulty Goods

Within 30 days of delivery we will always offer you the choice of an exchange or refund (including postage) or if there is a fault with your product we will normally offer a prompt repair, exchange or credit (credit to include original postage).

To qualify for a refund or exchange the faulty product must be free of faults caused by accident, neglect, misuse or normal wear and tear.

Please note that we cannot accept responsibility for items lost in the post without proof of postage. We advise all customers to use recorded delivery where possible.

If the item you have returned is faulty we will reimburse reasonable return postage costs. We guarantee to refund any item you are not completely happy with when you return it to us in salable condition within 30 days of receipt. Refunds will be credited to your original method of payment.

Please also note that items must be returned with all tags intact including the bar-code tag.

Returning Goods Bought Within Special OffersIf you return a single item bought as part of a multi-buy discount offer (for example 'buy 2 for £22.00') you will be refunded the full price of that item less the total discount given in the offer. If you return all items purchased with the multi-buy discount you will be refunded with the full multi-buy value.

For combination purchases ("buy one, get one free" or "get the lowest priced item free"), you must return any free items or vouchers back to enable us to provide a refund.

Returning Goods Of Unsatisfactory Quality Or Unfit For PurposeYou can return these items to us via post using the returns label provided and we will refund return postage costs. Alternatively you can return them to any of our stand alone stores (you will not be able to return goods to any concession stores).