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I stayed at this hotel during a recent conference. I found that the hotel was convenient location, but in a sketchy part of town. I had a lot of trouble with the wifi in the room. I was unable to stay connected for more than 10 minutes at a time. I was forced to travel outside of the hotel to...

Thank you for taking the time to give us your feedback. I am so sorry that your experience with us wasn't positive. I can assure you that many of the things you mentioned are not normal or acceptable. We do hope that you will give us another chance to "wow" you, and to make your experience as fabulous as our...

My boyfriend and I stayed for two nights. We traveled for a wedding and the stay for their hotel was too pricey. I was searching for something more affordable and came across this hotel. We enjoyed the stay, and staff we're super friendly!

We are so pleased that you were able to have a fantastic experience with us at an affordable stay. Further, it really makes our day to hear your positive feedback regarding our wonderful desk team! We hope to see you again when your travels bring you back to the area!

We visited this hotel as part of a group enjoying New England and Canada in the Fall by coach. Rochester was the break between Toronto and New York City and, as such, was just a stopover. The hotel was well presented and the room was up to our expected standard. What we really enjoyed was the bar - all we...

Thank you for taking the time to review our hotel. We are so glad you enjoyed our bar and grill! We hope you enjoyed your trip, and we certainly hope we will be a destination and not a stopover on your next trip!
Cheers!

Stayed here for Thanksgiving while in Rochester seeing our son. The hotel was average but offered a nice central location and a view of the river. Housekeeping was a bit below par not replacing used glasses and leaving a used washcloth on the floor the entire stay. At night and early morning in the dark felt a bit unsavory with...

Thank you for taking the time to post your feedback. We are thrilled that you enjoyed our fabulous downtown location! I will be sharing your feedback with our housekeeping team, and we will use it to fine tune our operations. We hope to see you again during your next visit!

Riverside is a great location and has very friendly staff. In particular Jaime , the bartender at Legends, was awesome! The location is nearby many downtown attractions and I always get a great city view from my room.

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Helpful?

Thank janlL9963MN

Management response:

Dear janlL9963MN,
Thank you for your valued feedback. Jaime truly is a staple bartender and always creates memorable experiences for our guests in the bar. See you next time!

I visit this hotel frequently on business trips and the comfort and general experience here is great. Our van driver Harmin was extremely friendly and knowledgeable about the area and offered to take us to some great spots in town. I have also been welcomed by Hannah at the front desk on numerous occasions now and she never fails to...

I stayed at the Radisson Downtown Rochester for a conference. I would stay in another hotel next time. My room was dirty, old, and needed updating. The hotel staff seemed incompetent at times. They messed up billing and were not clear on charges. They were also inconsistent with charges between my cowoker and myself. I would only stay here if...

Dear Heather B.,
On behalf of the Radisson, I am so sorry your experience with us did not meet your expectations. I have addressed your billing concerns with the staff, and we will work diligently to ensure that all guests receive consistent information regarding their charges. We hope you will give us another chance to "wow" you in the future!

We were attending the Rochester Jazz festival. The hotel had excellent location, very clean, good restaurants all around it and a wonderful view of the river & bridge. The staff was very friendly and the hotel a short walk to the festival venues.

Dear Guest,
We are so pleased you enjoyed your experience with us! Our staff works very hard to ensure that our guests have a comfortable stay and can enjoy our fabulous downtown location! We appreciate your feedback and hope to see you again when your travels bring you back to the area!

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Also Known As:

Clarion Hotel Rochester Riverside

Clarion Rochester

Rochester Clarion

Hotel Style:

#12 Business Hotel in Rochester

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