2 Firmware Version IMPORTANT: MAKE SURE YOU STOP ALL PROCESSES AND SAVE ALL YOUR DATA BEFORE PERFORMING THE FIRMWARE UPDATE. This firmware update requires the user to unplug the power supply, wait for 5 seconds to re-plug, and power up My Cloud EX4. Effective with this firmware update, the Network File System (NFS) feature will not be available or supported. A message has been included in the update process to advise users. Resolved Issues: Supports Dropbox sync. Supports backup to compatible USB devices using Media Transfer Protocol (MTP) and Picture Transfer Protocol (PTP). Supports dual network connections to connect to two different networks at the same time Supports ability to block or allow certain DLNA devices from accessing the server. Supports rescan and rebuild function for new media files to show accurate count in the web UI. Supports user configurable Disk Sync Management function over USB ports. Supports external USB drive to be used as a target device for Windows Backup, WD SmartWare and Apple Time Machine. Supports power management with attached compatible USB devices and inactivity timer to initiate drive sleep mode. Supports displaying current system log info on web UI. Supports share selection in Remote Backup to be able to select multiple shares for backup. Supports share folder creation with device that has two JBOD volumes. Removed NFS support Resolved issue when unit is in standby mode, it will not send alert message via or text message. Resolved issue with LED not showing correct drive health status when a new drive is inserted. Resolved issue when creating new folder while internal backup is in progress, previous backup job hangs. WD My Cloud EX4 Personal Cloud Storage Firmware Release Notes 2

3 Resolved issue with error code-generating and register function being disabled when Cloud Access is disabled. Resolved issue with.flac extension not showing up in itunes. Resolved issue regarding not showing the correct percentage in progress bar when performing incremental backup to internal drive. Resolved issue with certain USB devices not displaying on the web UI and network share. Resolved problem with transferring file to mapped Public folder shares. Resolved issue not showing correct alert message when a drive volume failed. Resolved issue not allowing user to disable or delete clients when connected to an iscsi target. Resolved issue with UI responsiveness while uploading large files via P2P. Resolved issue with USB device not being indexed by media server when it is connected and the DLNA Media Streaming function is defaulted to ON. Resolved issue with LED not showing correct behavior when inserting drives that have no volume or failed volume. Resolved issue where USB hard drives won t spin down after safe removal from the web UI. Resolved USB mounting issue with certain USB drive models. Resolved issue with recycle bin not visible via SMB or AFP when is turned on. Resolved issue with capacity gauge not showing accurate media data in device. Resolved issue where user is not able to create or generate DAC code using Cloud Access function after joining an Active Directory domain. Resolved issue with Active Directory user with full access not able to access private shares if access is granted. Resolved issue with created users not showing up correctly in the dashboard under Users tab after being joined to an Active Directory domain. Resolved Active Directory administrator accessing shares when connecting. Resolved issue with joining Active Directory to force requirement of workgroup and domain name. Resolved issue when joining an Active Directory, the User tab in the Web UI does not show the account name and logon name. Resolved issue when renaming admin account, the unit would ask for user credentials that were never set up. Resolved issue when Format Disk function is active, user can still perform the System Restore function. WD My Cloud EX4 Personal Cloud Storage Firmware Release Notes 3

4 Resolved issue with incremental backup always performing a full backup. Resolved issue with user s preferred date and time not being reflected when changing the date format. Resolved issue with recycle share not being created when performing a system restore of the unit. Resolved issue of not prompting for password window when enabling Remote Server. Resolved when DLNA Media Streaming is turned OFF, the itunes server also stops indexing media files from share folders. Resolved issue with user not able to enter static IP address in IPv6 fields Resolved issue where sometimes unit shows up twice under Windows Explorer Network. Resolved periodic screen refresh issue after making device setting changes. Resolved various translation and wording issues in multiple languages. Resolved UI layout issues. WD My Cloud EX4 Personal Cloud Storage Firmware Release Notes 4

7 Firmware Version Resolved Issues: Resolved the issue of missing Term of Service prior to installing Apps Resolved various translation issues, containing misspellings and text run-ons, in all languages Resolved a problem with encrypted shares, the volume did not show up after the unit was rebooted Resolved an issue that when auto-rebuild was disabled the EX4 still performed an auto-rebuild if the RAID was degraded. Resolved that after rebuilding a degraded RAID 1 shares took more time before mounting by the system. Time to mount is now decreased. Resolved the issue with the Web UI showing duplicate of some shares. Resolved the Active Directory integration problem with system groups being displayed after connection to an AD Domain. Resolved an issue were the device was not automatically rebooted after manually updating firmware. Resolved where AFP was disabled after joining to an Active Directory domain Resolved and intermit issue with Time Machine not detecting EX4 after reboot Resolved the problem were AFP failed on the initial connection WD My Cloud EX4 Personal Cloud Storage Firmware Release Notes 7

9 Installing the Firmware Update Firmware is an important set of instructions that tells your WD My Cloud EX4 how to operate and what the interactive screens should look like, as well as ensures accurate functionality. Updating the firmware enables you to take advantage of improvements to the operation and performance of your WD My Cloud EX4. Important: Make sure the AC power adapter remains connected during the firmware update. A power disruption during the update process can corrupt the system firmware. To update the firmware: Automated 1. In Windows XP, Windows Vista, Windows 7, or Windows 8, type the device s IP address shown on the device LCD or in the URL. For MAC, type in the URL. 2. If you have secured your device previously with a password, enter your password and click the Login button on the main login screen. 3. Click Settings located on the main dashboard screen. 4. Click Firmware Update to open this section. 5. Click the Check for Updates button. 6. If new firmware is available, an Update Firmware pop up message will appear. 7. Click the Install & Reboot button to automatically download the firmware. 8. Once the firmware has been downloaded, the update process will begin, followed by a reboot of the device. This process will take a few minutes. To update the firmware: Manual 1. Go to and download the firmware file to your desktop. 2. In Windows XP, Windows Vista, Windows 7, or Windows 8, type the device IP address shown on the LCD or in the URL. For MAC, type in the URL. 3. If you have secured your device previously with a password, enter your password and click the Login button at the main login. 4. Click Settings located on the main dashboard screen. 5. Click Firmware Update to open this section. 6. Click the Update from File button. 7. Browse to the location where you saved the firmware file and select it. 8. When the Update Firmware pop-up window appears, click the OK button to proceed with the firmware update. Once the process is complete, the device will reboot. This process will take a few minutes. WD My Cloud EX4 Personal Cloud Storage Firmware Release Notes 9

10 Important product update notes: 1. Do not interrupt the firmware upgrade process. Doing so may cause the device to malfunction or render it unable to boot. 2. If you are using the manual update method, do not rename the firmware file. Doing so will cause the manual update to fail. WD My Cloud EX4 Personal Cloud Storage Firmware Release Notes 10

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