Tag: employee empowerment

Before I started my own business, I was frustrated with the way things worked. Upper management made decisions without truly understanding how new technologies worked. There was no strategy in place. People reacted instead of being proactive. I read every book, watched every TED talk and attended every conference I could to help me see […]

There’s great debate about what makes a company or organization great. Is it the leadership or the Esprit de corps? In an era of the empowered employee, where innovation can result from just about anywhere within a company and collaborative work initiatives help to break down knowledge silos, they way workers are treated can be […]

I work with a variety of companies — big, small, retail, non-profit — but regardless of who their audience is, they all have a responsibility to deliver a customer experience that not only meets the needs of the community, but aims to exceed it by listening and responding accordingly. That’s where I come in. In […]