Bike Transport

Normally yes. However, for safety reasons, it remains at the discretion of on-board staff [the train inspector] to assess whether bicycles can be boarded. We also remind you that, through our Service Contract, it is not possible to load more than 5 bicycles per carriage.

If there are less than 10 people in the group, it is possible to transport the bicycles simply by purchasing the relevant ticket, making sure you do not place more than 5 bicycles in the same vestibule.

If there are more than 10 people in the group, you must make an express request to Trenord before the trip by filling out the form and sending it to comitive@trenord.it. Trenord will then contact you to confirm your booking.

In any case, the onboard crew have the right to restrict access to bicycles in the event of crowding.

Within 30 days, Trenord will provide a response [exclusively in relation to its services] or, if it is not possible within this period, inform the customer of a different date. In any case, the response must be given within three months from the receipt of the complaint.

Online purchasing

ONLINE AT MALPENSAEXPRESS.IT For REGISTERED customers, a copy of the invoice in pdf format will be sent as a receipt. The original invoice will be the digital one, and can be consulted and downloaded from your private area on the website of the Revenue Agency, if, at the time of the request for the invoice, no email address has been indicated for the receipt. It should be noted that the sending of the invoice to the Revenue Agency by TRENORD may not be contextual, as it may occur within the periodical settlement of the transaction.

ONLINE AT MALPENSAEXPRESS.IT For NON-REGISTERED customers [GUESTS], the invoice can be requested by emailing fattureclienti@trenord.it within 24 hours of purchase. Once the file has been handled by the responsible department, it will be managed in the same way as for registered customers, in the case of online purchases on the Trenord website/store. If, after 45 days from the transaction, the user has not yet received the invoice (according to the methods described above), the customer can submit a request for verification using the online form on the e-Store.

FOR PURCHASES ON THE APP The invoice must be requested within 24 hours of purchase by emailing fattureclienti@trenord.it, specifying that the purchase was made on the Trenord app and providing the order number and the following information: full name, address, tax code or VAT number (SDI or PEC). Trenord will send a copy of the invoice in pdf format as a receipt. The original invoice will be the digital one, and can be consulted and downloaded from your private area on the website of the Revenue Agency, if, at the time of the request for the invoice, no email address has been indicated for the receipt.

By accessing their private area, customers registered on malpensaexpress.it (or Trenord.it) can see the history of all orders made, both on the site and on the app.
Customers who have made purchases in ‘guest’ mode, i.e. without registration, do not have access to a personal area and cannot see their order history.

When you make an online purchase from malpensaexpress.it, an email is sent to the address provided by the customer, containing the purchase receipt or the ticket (attached to the email in .Pdf format), which includes the order number and the PNR, and an SMS can be sent [upon request], which can all be verified by the ticket inspector.
With purchases through the app, in addition to sending the ticket by email in .Pdf format, the ticket can also be found in the ‘My tickets’ section, which can easily be validated by ticket inspectors.

Trenord App

Yes, this is the main function of the app. It is the fastest way to get real-time information on the status of lines, and the notifications feature allows you to stay up to date with the progress of your trains.

No, at the moment the purchase can only be made at the dedicated turnstiles, located in Milano Cadorna, Milano Centrale, Milano Porta Garibaldi, Milano Bovisa and Terminals 1 and 2 of Malpensa Airport.

You just need to tap your contactless card (credit, debit or prepaid), issued by Mastercard, Maestro, Visa or American Express, or your smartphone with NFC (Near Field Communication) technology, on one of the dedicated turnstiles.

With Pay&Go Contactless, you can buy your Milan-Malpensa ticket (or vice versa) in a matter of seconds, simply by tapping your credit card at special locations in the main stations of Milan and at the airport.

Developed by Trenord and Mastercard for Malpensa Express customers, the system allows you to pay for your airport connection ticket by simply approaching your contactless card (credit, debit or prepaid), provided by Mastercard, Maestro, Visa or American Express, or your smartphone with NFC (Near Field Communication) technology, at one of the dedicated turnstiles in the stations of Milano Cadorna, Centrale, Porta Garibaldi, Bovisa and Malpensa T1 and T2.

The ticket inspectors will verify the payment by tapping the NFC card or smartphone on an electronic reader. The contactless service allows you to buy a single ticket from Milan to Malpensa Terminals 1 and 2 or vice versa, for one person.

For tickets purchased at other points of sale, you must fill in the complaint form, which needs to be accompanied by the original ticket. The application can be sent to Trenord ticket offices, to ‘My Link Point’ Customer Care or by mail to the address ‘Trenord - Ufficio Rimborsi - c/o Stazione Cadorna Pal. Movimento P.le Cadorna 20123 Milano’.

In Trenord ticket offices when it is possible to verify the circumstances justifying the request.

Outside of these cases, the waiting time is a maximum of 30 days following the completion and submission of the corresponding form at ticket offices, a My Link Point or through the Trenord website (only for tickets purchased online or through the App).

Departure from Milano Centrale/Milano Porta Garibaldi: You can contact RFI's Sala Blu on the toll-free number 800 90 60 60 (from mobile +39 02 32 32 32), open every day from 6.45am to 9.30pm. Alternatively, you can write to salablu.milano@rfi.it.

Departure from Milano Cadorna/Bovisa/Saronno/Busto Arsizio:You can contact the Trenord Disability Service on the toll-free number 800 210 955, open every day from 8.15am to 7.45pm. Alternatively, you can write to disabili@trenord.it.

Departure from Malpensa Terminal 1/2:You can contact the SEA Call Centre on +39 02 23 23 23, open every day from 6.00am to 11.00pm.

In the recently built Malpensa Express trains such as the ETR 425 or 526 Coradia Meridian the place is double for each composition; the access door is in the center of the composition and is marked by the blue wheelchair icon.

No, the Malpensa Terminal 1 and 2 stations fall entirely in the airport area owned by the Sea which, not being part of the Northern Railways and RFI network, does not allow the recognition of the tariff benefits provided by the Carta Blu.

The stations at Malpensa Terminal 1 and 2 are an integral part of the airport's area of competence. SEA's Sala Amica is fully responsible for all assistance operations at Malpensa airport. You can request assistance in any of the following ways:
a) Report your needs to the airline you are flying with or the travel agency where you bought your tickets.
b) Call the SEA Call Centre directly [+39 02 23 23 23], open every day from 6.00am to 11.00pm.

Travel Passes

While waiting for you Io Viaggio card, you can present your online purchase confirmation email to purchase a temporary travel pass, only at Trenord ticket offices [except for the annual Trenord pass and the monthly TrenoMilano pass].

PURCHASING A TRAVEL PASS 1. Enter your MyTrenord details or register [once registered, proceed to login]; 2. You will be redirected to the Trenord e-Store, where you will see all of your electronic cards that you can add a travel pass too. Choose the electronic card where you want to add your travel pass [you can also load the pass onto cards registered to other people]; 3. Follow the guided procedure and build your own travel pass; 4. Go to your shopping cart, check that all your travel data is correct and ‘Confirm’; 5. Proceed to payment. You can purchase your tickets by credit card [Visa, Mastercard and Maestro], PayPal or Satispay; 6. Activate your travel pass at a turnstile or ticket validator at the station selected during the purchase process. The travel pass must be activated within 5 days from the day after purchase, and must be activated on the first day the travel pass is used.

1-CLICK RENEWAL 1. Enter your MyTrenord details or register [once registered, proceed to login]; 2. You'll be redirected to the Trenord e-Store. Choose the electronic card where you want to renew your travel pass [you can also renew the pass on cards registered to other people]; 3. Confirm the renewal of the last travel pass loaded onto that card; 4. Go to your shopping cart, check that all your travel data is correct and ‘Confirm’; 5. Proceed to payment. You can purchase your tickets by credit card [Visa, Mastercard and Maestro], PayPal or Satispay; 6. Activate your travel pass at a turnstile or ticket validator at the station selected during the purchase process. The travel pass must be activated within 5 days from the day after purchase, and must be activated on the first day the travel pass is used.

The Malpensa Family is a subsidised ticket, which allows a journey between any station in Milan served by the Malpensa Express [Milano Cadorna, Mlano Centrale, Milano P.ta Garibaldi, Milano Bovisa] and Malpensa Airport, or vice versa - for 2 adults and 2 children (aged 4 to 17).

Single Ticket

If you have a personal profile on the Malpensa Express website [which also applies to Trenord.it], you can access your private area where the purchase made appears immediately.

The procedure for emailing the online purchase receipt and the pdf of the ticket can, however, experience delays as a result of various technical reasons [absence of signal, delays on mail servers, etc.].

It is normal to wait a few minutes for the arrival of the ticket, but if it takes longer, you should contact the Customer Support Service on +39 02-72.49.49.49. After the corresponding verifications are made, you can have the ticket resent.

If you made the purchase in guest mode, without a personal profile on the Malpensa Express site [which also applies to Trenord.it], after a few minutes, if the ticket has not arrived, you should call the Contact Centre on +39 02-72.49.49.49. After the corresponding verifications are made, you can have the ticket resent.

You can also add additional services to your ticket if you wish (e.g. bicycle transport);

At this point, if you have not already done so, you will be asked to log in to the site or to register, providing a few simple details; alternatively, you can always conclude your purchase in guest mode, without registering;

You can now proceed with the payment via credit card (Visa, Mastercard or Maestro), PayPal, Satispay or a prepaid Trenord card;

If there is a ticket check on the train, you just need to provide the PNR code of your digital ticket or the email confirming your purchase.