CUSTOMER SERVICES

About Us

DezineCorp is a Canadian promotional merchandise decorator of drinkware and leather accessories.

We are problem solvers and product innovators leading the industry in creating memorable and impactful pieces that help to elevate your brand and make it stand out.

Since 2009, we have developed a strong network of vendors, suppliers, and distributors that have worked tirelessly to decorate, sell, and deliver our impressive and extensive line of glassware, ceramics, plastics, leathers, and metals to our customers.

Our passionate team of decorators, designers, printers, and specialists have decades of combined experience to offer ideas and implement solutions.

Bring us your logo, colours, concepts, and ideas and we will work with you one-on-one to transform your ideas into reality on time and on budget.

That’s DezineCorp.

Our Partner Brands

Careers

At DezineCorp we strive to build a team where voices are heard and suggestions for improvement are encouraged. Our core strengths of teamwork, value, connections and trust build the foundation for every position. With tremendous respect for tried and true methods of serving our customers, we are firmly focused on innovating to improve our service and quality.

If you are interested in what we have to offer, please send your cover letter and resume to jobs@dezinecorp.com.

DezineCorp is an equal opportunity employer. Please no phone calls. Walk-ins will not be seen. If you require assistance submitting your cover letter/resume by a method other than email, contact our Customer Service team for support. No agencies please.

What type of artwork is acceptable?

Adobe Illustrator CS 3/5/6 or CC or EPS files are preferred. Bitmap or raster (Photoshop) files will not be accepted.

Artwork Re-Creation of non-vector artwork is available. Charges will be quoted upon review of the existing art files. Contact Customer Service for assistance.

How long will my order take to produce?

Standard production is 7-10 business days. This applies to orders for single colours/decoration, website quantities, production-ready artwork and for customers with credit approval. Each order is custom.

Service days are Monday to Friday, excluding holidays.

Do you accept RUSH orders?

Let us know your event date and we will do our best to accommodate your request.

Rush service may be subject to additional charges, and is available on a case by case basis only.

What is the minimum order size?

Our website indicates minimum order quantities for each product.

Absolute minimum is half the website minimum order quantity shown.

A charge of $75(g) applies for less than minimum orders.

Do you sell undecorated product?

Available on certain products (ceramic and many glassware products are excluded, refer to individual product descriptions for additional details). Orders must be in case lots where listed. Blank Non-Decorated Product is final sale only and is non-returnable. Minimum Order Charge $250(g) applies.

Catalogues

How can I get a Catalogue? A Flyer?

To access our current catalogues/flyers please click on the web link on the home page.

For the most up-to-date pricing and information, refer to the website product page.

Decoration

What decoration methods are offered?

Refer to product details on the web site for specific decoration methods available for each product. Our Customer Service team will be pleased to help you with the variety of options available.

Our decorations include

Screenprint

Pad printing

Sublimation

Laser engraving – flat & curved

Deep Etch

Deboss/Emboss

Foil Stamping

Decals

I-Dezine Stickers

Paper Inserts for plastic drinkware

Box imprinting

Samples

Are samples available? How do I order samples?

Samples are available exclusively for Distributor use in reasonable quantities.

Send your request to orders@dezinecorp.com including “Sample Request” in the subject line and the following freight information in the request: freight carrier name, account number and account holder’s name. If this information is not provided, a minimum charge of $25(g) will apply for shipping.

Samples are final sale only and non-returnable.

Distributors are responsible for all shipping expenses.

Non-Billable Samples: Some Random Imprinted samples may be provided at no charge for a single piece.

Billable Samples (Non-Decorated) Samples – available at EQP in quantities of 1 -3 pieces (unless excluded in the product description on the website).

Are Pre-Production Samples available?

Pre-Production samples are available for screen printed items at $75(g) per colour, per imprint plus product cost. Quoted separately for all other items.

Pre-Production samples will be at no charge for confirmed orders over $2,500 before freight and taxes.

Packaging

What is PPK?

PPK refers to Protective Packaging. PPK assists to limit breakage of product during transit. PPK may take several forms including custom packaging; additional protection to master cartons such as air pillows, and carton-in-carton shipment.

Many products are offered with complimentary protective packaging. For other products it is offered as an additional charge. Refer to product details for further information.

Are gift boxes available?

Many of our products include complimentary gift boxes.

The majority of our drinkware selections may be ordered with one of our exclusive gift boxes. Our website includes many of these selections in the Gift Boxes & Sets section. Also custom boxes may be ordered.

Our Customer Service team will be pleased to assist you find a solution for your gift presentation needs.

Shipping

When will my order ship?

When you receive your order confirmation a shipping date will be indicated. Every effort is made to ship each order as per the Shipping Date on the Order Acknowledgement. If we can ship earlier, we will.
Unless otherwise requested order will be shipped via Bestway – the most economical method using our Preferred Carriers based on your delivery requirements - and FOB Mississagua.

Do you ship outside of Canada?

A limited number of products are available for sale or shipment to the United States. Please contact Customer Service for further details.

Can I pickup my order?

Pickup is available at our Production facility located at 369 Britannia Rd E, Mississauga ON L4Z 2H5.

Pickup must be indicated when the order is submitted and orders will not be released without an approved Pickup Number.

Can I change my shipping instructions?

Yes, however, 24 hours are required for processing shipping instruction changes and a charge of $75(g) will apply after an order has been staged for shipment.

Returns & Cancellations

Can I cancel my order?

Once DezineCorp issues an Order Acknowledgment/Confirmation, the order may not be cancelled without approval. Requests must be received in writing at orders@dezinecorp.com. Distributors will be invoiced $250(g) plus a restocking fee of up to 50% of the order.

Payment / Terms

Can I return my order?

Contact Customer Service. Any issues must be brought to the attention of your Account Representative within 7 days of delivery.

Returns are subject to pre-approval. Returns will not be accepted without a return authorization number (RA#).

Note that any credit issued will be recorded to the Distributors’ account and may be applied to future orders only.

What payment methods are available?

Payment terms are determined on a per order basis at the discretion of our Credit Department.

Wire transfers and electronic fund transfers are accepted and preferred. Visa and MasterCard payments are accepted to a maximum of $2,500 per order prior to shipping only. Cheques are accepted five days prior to due date. NSF cheque payments are subject to a $50 penalty charge.