Reviews

November 2014

06 November

Dear First Car Rental,
I received great customer service from your Cape Town branch when talking to Dominique this morning.

Camille Fredericks

06 November

Dear First Car Rental,
It's easier to complain than give a compliment. Well, today I would like to take the opportunity to say thank you to First Car Rental and the representative we have for our company. Your company could not have made a better choice. Working with Petro is an absolute pleasure.

I can be a very difficult person but since I met her, she never showed any aggression or unwillingness to assist, even after hours. Ever since she became our representative, all issues at Durban and Cape Town are sorted. Please convey my appreciation to Petro for a job well done and for going that extra mile. May she be part of your company and our representative for many years to come.

Madelene Masser

07 November

Dear First Car Rental,
I have and am in the process of dealing with Mr Robbin Van Niekerk and Adrian Scrooby from your establishment with regards the purchase of one of your used fleet vehicles.

From my initial, and fast, contact with Mr Van Niekerk to the viewing of the vehicle with Mr Scrooby it has been an absolute pleasure dealing with their friendliness and efficiency. I am in the medical business and am very service oriented as far as my patients are concerned, so I value good customer service.

These gentlemen are certainly an asset to your company, as good service has become a rarity in South Africa. Once again, my compliments to them and I will certainly recommend First Car Rental to others due to their service.

Anton Fourie (Clinical Operations Manager – Fourie & Associates)

07 November

Dear First Car Rental,
I recently made a car rental booking with you. I was very impressed with the help I received from Monique Els. I feel that good service should be noted.

Hayley Cohen

10 November

Dear First Car Rental,
I would like to say a huge ‘thank you' to Tshoanelo from Randburg branch for outstanding service and for informing me about accidentally leaving my charger cable in the rental car, and thank you to Thato for delivering it to my work. The service received is absolutely amazing and massive credit to the above mentioned people.

Zoe Jackson

13 November

Dear Kerry Werth,
I landed early this morning at Richards Bay and had to quickly leave for Somkhele mine, but needed directions.

Leilani assisted me with directions at the airport, and she even phoned me while I was travelling to further assist me when I did not reach the N2, and travelled on the R618 instead. This was truly a great start to the day. Kindly convey my sincerest thanks to her.

Louis Pretorius (Mynbou/Solidarity Organiser:Mining)

14 November

Dear First Car Rental,
Mr Graeme Chown, one of my corporate clients, has asked me to thank you guys for the excellent service you have given him over the past three times he rented with you. Thank you very much for looking after him and keep up the excellent work.

Khanyisa Swartbooi

18 November

Dear First Car Rental,
I want to give a big ‘high five' to the nice young man at your Cape Town International Airport branch. His name is Ricardo and he saved the day for me when my FlySafair car booking was messed up by someone on 13 November. He is a star. Please convey my thanks.

Hendie Grobbelaar

24 November

Dear Tarryn,
Thank you for your help. Much appreciated.

Luca

24 November

Dear First Car Rental,
Two days before we had to leave on our fully paid holiday, my car broke down. A colleague referred me to First Car Rental. The service was absolutely great. We received a clean, brand new car with only 2000km on the clock. We drove about 1600km in the 12 days we had the car. It was a pleasure driving this vehicle.

Thank you to the First Car Rental team in Hatfield who helped make our holiday a perfect one. I will definitely refer you to my friends and if I need it in future, I will visit you again!

Tinkie

24 November

Dear Shaun,
I just want to let you know that of all the car rentals I have used, I received the best service ever from Belinda this morning. She is a star! Thank you so much for the excellent and fast service. This is why I only book First Car Rental. Belinda you rock! Big ‘thank you' for everything.

Petro Rossouw

25 November

Dear Shaun,
Just want to say thank you to Lebo Masekwameng from your call centre for her superb service. I applaud the trouble she went to when I was having some difficulty. She was the only call centre agent out of five that I spoke with that went that extra mile! Thank you Lebo.

Marisa Nieuwoudt

26 November - WINNING LETTER

Dear First Car Rental,
I lost my wedding ring in the car and one of your staff at East London Airport ran after me to return it. Thank you for the great service.

JC Snooke

28 November

I have corresponded with First Car Rental many times over the past 11 months.

This compliment is well overdue to two agents at First Car Rental - reservations agent, Monique Els, and customer services manager, Tarryn Lange. Both are very efficient, helpful and conscientious.

Thank you to the two of you for rocking the values and ethos of the purple-hearted company, First Car Rental.