311 Local Governance Apps

Many cities are using “311 Apps” on mobile devices or on Facebook to let citizens report basic city problems — potholes, graffiti, etc — to their local representatives. They can supply the details, photos, and requests directly to the city official that should be responding to them.

It also allows citizens a better way to track the progress of their request & keep statistics on the officials’ responses. People can also map where requests are to have a better sense of what areas are better served than others.