OpenWrt HomeHub 5a BT Infinity PPPoE hangup?

Hello everyone, I am a fairly new BT customer.

As I need to use my own appliances for study and research reasons, I have been trying to setup my BT HomeHub 5a with OpenWrt SNAPSHOT, r6486-e273860351.

Basically the issue I am facing is, as the modem establish a connection with the cabinet, it suddenly receives a terminate imput and therefore it hangup on the connection. I do believe OpenWrt here has nothing to do with it, but at the same time I want to rule out the modem settings as well.

Lastly I tried quite few DSL modem firmwares for the lantinQ chipset, see here https://xdarklight.github.io/lantiq-xdsl-firmware-info . Ultimately I ended up sticking with Firmware Version: 5.9.0.12.1.7 as it appears to be one of the latest ones and has Vectoring instructions enabled. Either way, it really made no difference regardless of the versions.

Please help me understanding wheter or not I am doing anything wrong configuration wise. I called BT customer support and when explaining my issue a super rude lady told me BT does not support third party modems and that they are delivering the service promised and that if I am not happy I can go ahead and cancel the contract and that I will be charged for it.

It really doesn't work like that does it? I am in CSR myself and I would never speak like that to any of my customers.

Re: OpenWrt HomeHub 5a BT Infinity PPPoE hangup?

You are wasting your time with customer support as they are not technical. Obviously BT cannot and do not support third party devices as there are an infinite number to have knowledge of. However, the operator could have been a bit more civil.

Everything looks to be setting up correctly and authenticating so not sure why the connection is unhappy and forces release.

You will probably get much better information from Open Wrt forums or Kitz forum.

Re: OpenWrt HomeHub 5a BT Infinity PPPoE hangup?

Username is bthomehub@btbroadband.com

bt will not help if you are changing the firmware

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Re: OpenWrt HomeHub 5a BT Infinity PPPoE hangup?

It actually wont authenticate using bthomehub@btbroadband.com.

Also to clarify the scenario, the HomeHub 5a is a router I purchased off of Ebay and I am not requesting help for it in specific.

I actually just tried using a Draytek Vigor 130 a friend of mine just brought and got the same result. There is no fw alteration here, and if CSR is not technical than please let me speak with somebody who is and understands, regardless of the modem model / version. I cannot run my labs using the HomeHub6, especially because of the CGN.

Re: OpenWrt HomeHub 5a BT Infinity PPPoE hangup?

As already said BT will not help with the changes you want to perform. The hub they provide works perfectly well with bt broadband and the do not support any 3rd party routers or software/firmware

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