Required Data: MCP issues

Issue

I had an issue performing a Move/Copy/Promote operation.

Required Data MCP issues

This article describes how to collect the minimum required information for troubleshooting MCP issues.

If the required data is bigger than 20 MB you will not be able to use ZenDesk to upload all the information. On this case we would like to encourage you to use our upload service in order to attach all the required information.

MCP history

For each Move/Copy/Promote operation, there is a history log created and you can access it via in Jenkins via Manage Jenkins > Move/Copy/Promote History. On this page you can locate the Move/copy operations that failed and check the log by selecting the small screen on the right.

Attach the history logs of the failing move operation (please copy/paste the the content on the page and send us a
.txt or
.log).