Customer Service

o.com will not cancel my order

This is the first time I have ever tried to order from overstock.com. I placed my order a little over 24 hours ago. My account says it's still being processed and the CSR said it would take 1-3 business days to do so, and 5-10 days to get here. After reading all these frightening posts here I asked them to cancel my order so I could buy it on amazon instead but the CSR says it is sitting in a warehouse somewhere waiting to be delivered, but couldn't tell me WHERE it was being delivered from. It's a refubished item and he couldn't even tell me who refurbished it. I have had items sent regular delivery by USPS and it didnt even take 5 days, why would it take 10?!? I don't want to wait 2 weeks for ANYTHING when I can go to amazon and have it sent the same day or within 3 days. I WANT TO CANCEL THE ORDER AND GET A REFUND!

We apologize for any inconvenience that was caused. We are currently upgrading our training programs to avoid situations such as this one; however we're happy to hear your issue was resolved. Please let us know if you have any further questions or concerns and we will be more than happy to help!

The same thing happened to me and I talked to over 5 people and they all said it was goin to ship today and te last person said it won't come until feb.20 when I placed the order 4 days ago. So I wanted to cancel my order and the lady said I have to wait even longer. I will never buy from this place. If I don't get my money back, I'm going to be even more angry. Don't ever shop here.

Hello thehoffr, We apologize that you have had a problem with a pre-authorization and it takes times for these to be removed. If you have further questions about this we would be happy to help. Please email your order number to social@overstock.com.

I'm trying to cancel an order placed a few hours ago. Sent an email no response. Would like to cancel to order a different item. But with this kind of service don't know if I want order threw overstock ever again!

Hello I just ordered a rug pad and realized that I need an all felt rug pad. I have talked to multiple representatives but they say they cannot cancel my order. I actually want to order a more expensive product. Please help. I need these rugs before I move at the end of the month.

Hello I just ordered a rug pad and realized that I need an all felt rug pad. I have talked to multiple representatives but they say they cannot cancel my order. I actually want to order a more expensive product. Please help. I need these rugs before I move at the end of the month.

Hello Alexac7, I did get your email that you sent in and I contacted our warehouse to see if they are able to cancel your order. I also emailed you back with further information. I look forward to hearing from you soon, and I hope you enjoy your day. °BM

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