Product recalls

2017.07.31 Recall: Recaro - Optia child car seat

Recaro Child Safety has decided to voluntarily replace the Recaro Optia seat. The replacement programme is free of charge for customers.

In dynamic tests conducted as part of comparison testing by Stiftung Warentest and Which?, the seat separated from the Isofix base. Recaro Child Safety takes this test result very seriously. The company therefore implemented numerous measures after receiving this information to analyze the reason for the behaviour of the product reported by Stiftung Warentest and Which?.

Towards this end, Recaro Child Safety has conducted static and dynamic tests, among other things. In all of the internal as well as external tests conducted at accredited testing facilities by the company - and under conditions that far exceed those required by law - the reported problem has not occurred.

The safety of its customers is the highest priority for Recaro Child Safety. For this reason, the company has decided to stop delivery of the Recaro Optia seat and to no longer permit its sale. Even though the described problem has not been repeated by Recaro Child Safety under more strenuous test conditions, the company will replace all Recaro Optia seats. Through this program, Recaro Child Safety wishes to ensure, in the interests of ensuring customers' safety, that the respective product will no longer be used.

With the serial number of their seat, customers can use an online tool at safety.recaro-cs.com to determine if their product is affected and, if so, to directly register for the replacement program.

The serial number can be found on a label on the underside of the Recaro Optia. At the Recaro Child Safety website at www.recaro-cs.com, customers can find more information about the replacement program. The company has also set up a hotline to answer questions. The service team is available daily from 5am to 9pm UK time and can be reached on Freephone number 0800 0830 128, English and German speakers are available.