Delivery and returns

Home delivery

We’ll contact you within 2 days of ordering to arrange a delivery date and time slot.

Getting rid of your old bed or sofa? Add our furniture removal service when you checkout and we’ll take your old one away for you when we deliver your new one.

We can’t deliver furniture to the Orkney islands, internationally or to our stores for collection.

We offer different delivery services for different pieces of furniture. Some items are delivered flat packed. These flat packed pieces will either need to be assembled by you or by our delivery team depending on the item. You can check this before you order under the ‘Item details’.

Terms and Conditions

Furniture terms and conditions

*Subject to product and delivery slot availability and acceptance of first delivery date offered

Measurements

Remember to check the dimensions of the furniture you are ordering and check that it will fit into your house and chosen room.

If the furniture you order doesn’t fit, it will be classified as a cancelled order and there will be a £50 removal charge.

Delivery

If you choose to delay your delivery date, we can store your order at a cost of £25 per week.

You can change your delivery date for free up until 5 days before your agreed delivery date. After this a £50 delivery re-arrangement fee will be charged.

Orders for the Isle of Man can only be placed at our Douglas, Isle of Man store and a delivery costs £100 per order.

We are unable to deliver furniture to the Orkney islands.

Occasionally, delivery of your order may be delayed or postponed but we will make every effort to let you know and to rearrange a delivery date.

Returns and cancellations

You have the legal right to cancel your order within 14 days of receiving your goods.

All items returned must be in a reasonable condition and there will be a collection fee of £50.

We recommend you look after your furniture according to the care instructions provided.

We will only give refunds in accordance with your legal rights, for example, if the goods are not fit for purpose or as described.

If you have any questions about your furniture please see our help section or call our Furniture Customer Services team on 0333 014 8000, (Monday – Friday 8am to 9pm, Saturday 8am to 5pm and Sunday 9am to 5pm).

Terms and Conditions

Sofa disposal service conditions

Removal is on a like-for-like basis. So if you order a new 3 seater sofa, we’ll collect an old 3 seater sofa. If you order a new armchair, we’ll take away your old armchair.

This service is only available when you buy a new sofa or armchair from us and must be in your shopping bag at the same time as when you order and pay for your new sofa or armchair.

Our delivery team will only collect your old sofa or armchair from the same address as your new bed is being delivered to.

Once collected, each item becomes the property of M&S and can’t be returned after the delivery team has left your address.

Our delivery team won’t collect soiled, wet or infested items.

This is a non-refundable service. If you change your mind, you’ll need to cancel your entire order then reorder your sofa or armchair.

We’re unable to offer this service if you use an M&S interest free loan to pay for your sofa or armchair.

Dimensions:

More details

Perfect for creating a stylish and relaxed look, this Abbey sofa features gently curved arms for a graceful modern shape. Seat cushions have foam with a fibre wrap. Fabric options have reversible cushions and the feet are solid birch finished with a dark stain.

Images displayed here act as a guide and may not be representative of the finished item. Fabrics are overlayed onto model images, so actual seams and pattern match may differ from what is shown.

Dimensions

Height: 95 cm

Width: 176 cm

Depth: 102 cm

Seat Height: 53 cm

Arm Height: 65 cm

Top back Rail Height: 72 cm

Feet Height: 9 cm

C Dimension: 69 cm

Item details

99% of our upholstery is manufactured in the UK

Back cushions are polyester fibre

Can have armcaps- yes

Please note that the armchair, recliner and small sofa in the Abbey range feature a lower and thinner arm profile

More information

Our delivery team will unpack and position in a room of your choice for free

1.&nbspSelect fabric

Upholstery Disposal Service
...more

Add our removal service to your shopping bag now and we’ll: - Take away your old sofa or armchair when we deliver your new one- Donate your old items to Oxfam or the British Heart Foundation so they can sell them on - Save you the hassle of getting rid of your old sofa or armchair at another time.

Our delivery service

Order fabricSWATCHES

See our sofasIN STORE

Reviews

11 years on.... Still going.....
We purchased a large abbey sofa and two arm chairs in fine grade brown leather in 2002.
It is now 11 years old and has not aged... It's a classic. Other than a couple of cat scratches on the seats of the sofa, it still looks great despite the best efforts of two children and one husband that likes to lie right out on the sofa. The seats haven't sagged. We're going to buy replacement cushion covers for the seats from M&S for £175 each....but after 11 years, I can't complain they've not lasted and being prepared to spend £350 on it to maintain it shows that it's not falling apart elsewhere. Overall, a really good buy.
02 July 2013

new sofas
Very pleased with the look and comfort. Ordered in winterberry check and just as preview on -line. Would have appreciated a larger sample of fabric though when ordered
14 January 2015

Great sofas
Nicely stain resistant too, at least in the fabric we picked (a duck egg blue).
30 August 2014

compact sofa,
I have just taken delivery of a small and medium, abbey sofa. Very pleased with the quality of the sofas, fabric good, delivery team were excellent very efficient and tidy removed all packing materials.Sofas delivered on date specified when ordered.Very good value.The only criticsm I have is that I wish the seat on the abbey small sofa was the same depth as on the medium as this would add to the comfort as I am quite tall. I would recommend this range and have just ordered 2 footstools to complement them.
17 May 2014

So pleased I purchased this item!
This sofa is perfect. I wanted something to fit in the bay window that was neither too big or too small. Two people can sit on it comfortably. The material is very good quality and the cushions have kept their shape well. Great delivery service too.
30 December 2013