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The Archer server needs to have a two way trust relationship with all domains involved.

Do not set a default domain in Archer. This is set under Administration -> Access Control -> LDAP Configurations -> Make sure that nothing is set in the default column.

The domain name in Archer needs to be set to the USERDOMAIN for the user. To set this navigate to Administration -> Access Control -> LDAP Configurations -> select the LDAP configuration/domain -> Configuration tab.

The USERDOMAIN value can be found from a user’s machine who is on the domain where authentication to RSA Archeris needed following the steps below.