If you've used an item and find it to be defective, we will exchange or repair the item within one year of purchase date, when returned to us along with your receipt.

After one year, if your purchase is not performing to your satisfaction, or if you believe there to be a problem not caused by expected wear and tear, please contact the manufacturer directly. We recommend you save all packaging, manufacturer's warranty information, receipts and invoices, to facilitate the return process, should the need arise.

* All climbing equipment and food items are final sale. For your safety, we cannot accept returns on these items.

When returning merchandise to Campmor, carefully wrap the items and return them Parcel Post insured or UPS.
Parcels must be returned shipping charges prepaid. C.O.D. returns can not be accepted and will be refused.
Enclose the return form on the reverse side of your invoice or a letter telling us the reason for the return, along with the name, address, and zip code of the person who placed the order.
Advise us if you are looking for a refund, exchange, or repair.
Campmor will refund postage due to shipping errors or defects in merchandise.
We will return ship via surface delivery.

Mail Returns To:

Campmor
400 Corporate Drive
Mahwah, NJ 07430
Attn: Return Department

Refunds

If your purchase was made using a credit card, that card will be issued a refund which will appear on your credit card statement.
Purchases made by check or money order will be issues a refund check sent under separate cover.

Exchanges

Exchanges of purchases made by credit card will be credited back to the card.
The replacement item will then be rebilled.

Warning: Climbing is inherently dangerous. The equipment descriptions here are not meant to be an instructional booklet. Anyone using this gear is personally responsible for learning the proper techniques. All equipment specifications are the manufacturers. Climbing equipment is specifically designed for climbing only, has limitations, and must not be used for any other purposes. Improper use or misuse increases risk of injury, paralysis and death.

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