I have loved the following Theodore Roosevelt quote since my colleague, Bill Silverman, shared it with me almost ten years ago. It resonated with me then and is even more relevant now given my current work. Essentially, it delineates the two types of people in our...

If you want to generate business and close deals, the ability to ask questions is critical. In fact, asking questions is the most important element of effective communication, paramount to contributing information or listening to responses. It is ironic that asking...

There are plenty of people who believe that individuals are not capable of behavioral change. Senior executives say it about an organization’s employees. People who have been unable to change say it about themselves. Regardless of the speaker, it is a cop-out....

A rabbi, a priest, and a Lutheran minister walk into a bar. The bartender looks up and says, “Is this some kind of joke?” Knowing, talking, doing are like the rabbi, priest, and Lutheran minister. Say them together enough times and they sound like a...