Typically used for:

Video

Video & screenshots

screenshots

Who is it for?

Key Features

Flexible ticket management with automated workflow
Multi-channel support: email, web, phone, chat, social media
Mobile support with native iPhone, iPad, and Android apps
Robust reporting and advanced analytics
Customer facing web interface that you can easily brand
Knowledge base portal and community forums included
Over 100 out-of-the-box integrations with 3rd party apps
Open API enabling seamless integration into your business
Public and private forums
Multi locale (timezone and languages)

Benefits

It's easy to try, buy, implement, and use.
Users are quick to embrace the technology, and go deep into its intuitive features to create a great customer experience.
The simple on-boarding means you get right down to business, and spend less time with set up.
Zendesk makes it easy to automate repetitive tasks, prioritize which issues require your attention first, and loop in people from outside your team. This allows you to optimize your workflow and handle anything that comes your way.