There are also situations where we will need to verify the identity of existing customers. We may do this if you were a customer before identity checks became law and you have made a recent transaction that has prompted this requirement.

The fight against money laundering and other financial crime

Providing proof of your identity helps protect you and M&G from falling victim to financial crime such as money laundering, identity fraud, and terrorist financing; especially from criminals accessing the financial system using the stolen identities of innocent people.

The documentation you need to provide

The following lists will help you to decide which documents you’ll need to send us to verify your identity: