The IIC Blog

Exceptional

In a world where customers are expecting more and more, and where competition only gets fiercer, delivering exceptional customer experience is essential. In 12 years of Investor in Customers' (IIC) assessments, we have gathered feedback from more than 2 million of our client...

Royal London, the largest mutual life, pensions and investment company in the UK, has received the highest accreditation from us for outstanding customer experience for a second year running.
Our IIC Gold Award recognises businesses with exceptional customer service. Royal L...