Policy

Store Policies

Shipping

Everything you see is actually present in our stockroom and ready to ship.
Orders are shipped within 1 business day. They come from Northern California. You will receive an email with the tracking number when your order ships.

During checkout, please select the shipping speed that best meets your needs.

Free Shipping offers apply to US addresses for shipments of any weight or size.

Free shipping to Canada, UK, Australia, and all other International is OK for orders under 2 pounds, but free shipping is the slowest method, which is 1st class international mail. We do recommend upgrading during checkout to Priority or Express, which are faster and have tracking. However, you are free to check out with the free shipping if you don't mind the slower mail service. Your order would ship out same-day or next-day no matter which service speed you choose. If your package is over the 2-pound weight limit to use 1st class service, your order will be placed on hold while we contact you for the payment needed for Priority service.

Sales Tax
We collect sales tax on orders shipped within California.

Payment Security
We accept credit cards, Google Checkout and Paypal.Need help with your card's CVV2 code? See this.If you prefer to order and pay over the phone, please call (877) 333-0697

Our website is thoroughly checked every day by McAffee Scan Alert - the "Hacker Safe" company. See today's security endorsement here
We use secure SSL encryption to protect your identity and credit information through the order process.

Privacy
We do not sell, give, or share any customer information to anybody. Our entire website is scanned every day by McAfee Scan Alert - the "Hacker Safe" company to be sure there is no risk of a security breech

Cancellations
Orders can be canceled until they are shipped out. Email or call us to do so.

Returns and Refunds
Simple return instructions are included in every package.

Products may be returned if they are still in new condition, including the packaging, and if they are postmarked within 60 days of the order date.
We cannot refund when items arrive to us dirty or missing their packaging, or if the postmark shows the return was sent to us more than 60 days after the order date.

If you find a manufacturing defect, contact us and we will put you in touch with the maker to arrange for a replacement.