Background

As a new law firm with big ambitions, Baker Ashley Solicitors were looking for a complete cloud based solution to help them run cases.

A modern, innovative law firm who put their clients at the heart of everything they do, they wanted to work with a software provider with the same vision and ethos.

Challenge

Baker Ashley Solicitors were looking for a complete solution to help them run cases. Initially for their conveyancing department and employment department, with a longer term view to expand into other areas of law, they needed a software system capable of growing with their firm.
A number of members of the team use Macbooks, so a system that was not hardware specific was an important factor in their choice of case management software.

Solution

Opting for a completely secure cloud-based software solution meant members of the team who use Macbooks were able to continue with their chosen hardware as well as other members of the team who use Microsoft PCs; Hoowla can be used across any device that can access a website, including laptops and smart phones which also provides flexibility for members of staff working off site.

With a focus on firm growth and winning new business, easy quoting for clients and a seamless on-boarding process for instructed cases was paramount. Hoowla’s Conveyancing Quote Calculator makes it easy for the team to provide quotes over the phone and from client walk-ins. An online button allows prospective clients to obtain a quote in under 30 seconds and means Baker Ashley are covered for the SRA transparency rules of being able to present pricing information in a clear and easy to understand format.

As a new firm cost was a big consideration. Hoowla’s integration with the Land Registry, which allows solicitors to order documents and submit registration and then have the information automatically added to the case at no additional cost from Hoowla greatly impressed.

Solutions Implemented:

Hoowla helps us manage and organise our work, gives us the reports and tools we need to adapt and change to our clients’ needs, and keeps us efficient, effective and productive. All of our team are really pleased with Hoowla. Our clients love Hoowla too, they regularly tell us how impressed they are that they can track the progress of their case.

Cerys AshleySolicitor & Managing Director

Results

Hoowla has enabled Baker Ashley to provide a digital solution for their clients; from sending out the client care pack, correspondence, auto-populating letters and documents and inviting clients to track the progress on their case online through Hoowla.

This has increased efficiency, by reducing the need to post letters, and decreased time needed to manually draft letters, giving them a streamlined process from case instruction to post completion. Hoowla enables clients and introducers, such as mortgage brokers and estate agents, to log in and track the progress of the case.

Baker Ashley also benefit from fully integrated accounts functionality in Hoowla, meaning the firm can complete their office and client account activity in one piece of software without the need for third party plugins. Fee earners can easily pull up a view of the client ledger on all cases so they always know the financial position of the case.

About Hoowla

Hoowla promotes a modern approach to conveyancing case management software.

The fully cloud based system includes full accounts, precedents and letters, search ordering, online SDL T submissions, dashboard reporting and more.

Request A Demo

To see how we can improve your firm’s efficiency and help you keep up to date with industry changes call us on 01792 687146 or click the ‘Watch Demo’ button.