E-mailed help requests go directly into the work order system and are assigned to the appropriate technician. If you can't access e-mail, you may call 966-4438. The following table lists a few of the most widely-used applications and services we support and the primary and secondary contacts for each.

Service or Application

Primary Support

Secondary Support

AERIES

AERIES Helpdesk

Escape

Nathan Huggins

Chris Rucker

Office 365

Nathan Huggins

Chris Rucker

Spam Filter

Nathan Huggins

Chris Rucker

Content/Web Filter

Nathan Huggins

Chris Rucker

E-mail

Nathan Huggins

Chris Rucker

Web Publishing/School Loop

Matt Evans

Nathan Huggins

CALPADS

Alex Cannon

Dean Robinson

Network Connectivity

Mike Gravlin

Nathan Huggins

Telephones/voicemail

Chris Rucker

Mike Gravlin

Destiny

Nathan Huggins

Mike Gravlin

Matt Evans

Director of Information Technology

matt.evans@oside.us

760-966-4079

Tech Support Priorities

Information Services technicians often have far more requests for assistance than they can get to in in a given day. When that happens, we use these guidelines to determine what to do first.