Postal revival
15 November, 2011
The USPS’s Ellis Burgoyne reveals how embracing technology could stop the business from drowning in...

The Foundations of Innovation
05 May, 2011
The pressing desire to couple cost reduction with cutting-edge innovation is not easy to satisfy. This challenge is only exacerbated when the company in question is a global player with...

Learning the Recession Lesson
15 December, 2009
Mark Kobayashi-Hillary, director of the National Outsourcing Association, explains how the recession is forcing a reassessment of business models and a move towards...

Get Smart
09 December, 2009
Media giant Viacom is taking bold steps in the use of smart sourcing to run its back-office functions. As CIO Joe Simon tells CEO, the benefits of contracting niche suppliers offers...

Shifting Sands
31 March, 2009
The outsourcing market, though not immune to economic volatility, will continue to grow in 2009. However, as Allie Young, research vice-president at Gartner, tells CEO, providers and...