EPW items are all individually handmade, which means size, pattern and shape may vary slightly. We do our very best to keep it as close to our measurements as possible, but this is not guaranteed. Please ensure you measure your dog when ordering.

Bow Ties

Processing TimeEPW items are all handmade by our founder Sonia - from cutting the fabrics to printing our shipping labels. To ensure the best quality, please allow us up to 10 business days for your order to be made and taken to the post office.

ShippingShipping charges for your order will be calculated and displayed at checkout

Delivery time for standard shipping is 2-5 days and for Priority Shipping is 1-3 days.

International

Calculated base on weight and destination.

Delivery time for First Class International Package is 9-21 days.

Shipment confirmation & Order trackingYou will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.

Customs, Duties and TaxesEPW is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

Damaged or MissingPackageEPW is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim. Please save all packaging materials and damaged goods before filing a claim.

If the shipping box was OK but the product inside was damaged, please contact us at hello@eatplaywag.co so we can personally assist you and sort out your problem as quickly as possible.