Ping issues

Hello, I am have issues with my internet for the past few weeks. Im running a brand new dell xps 8700 special edition, on windows 8.1 (i7, 24 gigs of ddr3 ram, nvidia gtx 635 graphics card).. Im not sure how to put it, but whenever I try to play games or ping a server every few seconds I get a spike in my ping. Its extremely irritating and I dont know what it could be or how I can fix it.

The attached file is the speed test. I get fairly good internet. When I try to ping google or other websites on cmd.exe though, I see massive spikes in ping. Im not sure what is causing it but I would like to resolve it. Here is what happens:

Microsoft Windows [Version 6.3.9600]

(c) 2013 Microsoft Corporation. All rights reserved.

C:\WINDOWS\System32>tracert google.com

Tracing route to google.com [173.194.33.100]

over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms 192.168.0.1

2 * * * Request timed out.

3 9 ms 11 ms 11 ms dx2so-g15-0.gv.shawcable.net [64.59.162.73]

4 14 ms 13 ms 14 ms rc5wt-tge0-10-0-2.wa.shawcable.net [66.163.77.10

2]

5 10 ms 12 ms 13 ms 72.14.195.242

6 958 ms 12 ms 11 ms 66.249.94.214

7 12 ms 12 ms 14 ms 209.85.244.63

8 12 ms 13 ms 11 ms sea09s16-in-f4.1e100.net [173.194.33.100]

Trace complete.

C:\WINDOWS\System32>tracert google.com

Tracing route to google.com [173.194.33.100]

over a maximum of 30 hops:

1 288 ms <1 ms <1 ms 192.168.0.1

2 * * * Request timed out.

3 10 ms 10 ms 10 ms dx2so-g15-0.gv.shawcable.net [64.59.162.73]

4 14 ms 14 ms 13 ms rc5wt-tge0-10-0-2.wa.shawcable.net [66.163.77.10

2]

5 681 ms 12 ms 11 ms 72.14.195.242

6 476 ms 11 ms 15 ms 66.249.94.214

7 10 ms 11 ms 11 ms 209.85.244.63

8 11 ms 9 ms 11 ms sea09s16-in-f4.1e100.net [173.194.33.100]

Trace complete.

C:\WINDOWS\System32>tracert z8games.com

Tracing route to z8games.com [67.210.208.197]

over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms 192.168.0.1

2 * * * Request timed out.

3 15 ms 1002 ms 13 ms nc5ps.no.shawcable.net [64.59.162.77]

4 13 ms 13 ms 14 ms rd1cv-tge0-0-0-0.gv.shawcable.net [66.163.72.5]

5 743 ms 13 ms 13 ms 66.163.75.166

6 15 ms 13 ms 13 ms rc6wt-tge0-7-0-0.wa.shawcable.net [66.163.68.38]

7 13 ms 14 ms 13 ms xe-0-6-0-19.r04.sttlwa01.us.bb.gin.ntt.net [129.

250.200.193]

8 30 ms 34 ms 37 ms ae-6.r20.sttlwa01.us.bb.gin.ntt.net [129.250.5.4

2]

9 14 ms 56 ms 56 ms ae-5.r21.snjsca04.us.bb.gin.ntt.net [129.250.3.3

9]

10 39 ms 33 ms 31 ms ae-5.r21.snjsca04.us.bb.gin.ntt.net [129.250.3.3

9]

11 32 ms 34 ms 39 ms ae-2.r06.snjsca04.us.bb.gin.ntt.net [129.250.5.5

5]

12 * 1384 ms 40 ms ae-0.neustar.snjsca04.us.bb.gin.ntt.net [129.250

.196.214]

13 * * * Request timed out.

14 * * * Request timed out.

15 * * * Request timed out.

16 * * * Request timed out.

17 * * * Request timed out.

18 * * * Request timed out.

19 * * * Request timed out.

20 * * * Request timed out.

21 * * * Request timed out.

22 * * * Request timed out.

23 * * * Request timed out.

24 * * * Request timed out.

25 * * * Request timed out.

26 * * * Request timed out.

27 * * * Request timed out.

28 * * * Request timed out.

29 * * * Request timed out.

30 * * * Request timed out.

Trace complete.

C:\WINDOWS\System32>

I highlighted in red the huge spikes. Could anyone give me insight as to what is happening? Thanks! -Daniel

Another attached file is a ping online test. When i play my games (servers are located in toronto ON) I normally get 80s ping, but every few seconds it jumps up to 1000 ping and then drops. Just a further example of what is happening.

Swapping my ethernet cable would prove to be difficult, but ill get it done. Now i feel stupid for not trying this before but my laptop does not recieve these issues, neither does my other wired computer. It seems to be my brand new computer or the ethernet cable running to it. Ive heard of windows 8.1 having difficulties with ping spikes before, could it simply be something within the system itself? Regards -Daniel

Ah okay well that narrows it down for sure. At this point, if it's not your ethernet cable, it's could certainly be a software issue; perhaps something running the background saturating your connection briefly. It could also be a network card driver or hardware problem too. I'd try Safe Mode first and try running some ping tests that way.

Hello, I am have issues with my internet for the past few weeks. Im running a brand new dell xps 8700 special edition, on windows 8.1 (i7, 24 gigs of ddr3 ram, nvidia gtx 635 graphics card).. Im not sure how to put it, but whenever I try to play games or ping a server every few seconds I get a spike in my ping. Its extremely irritating and I dont know what it could be or how I can fix it.

The attached file is the speed test. I get fairly good internet. When I try to ping google or other websites on cmd.exe though, I see massive spikes in ping. Im not sure what is causing it but I would like to resolve it. Here is what happens:

The above caption demonstrates that the issue is on your home network or PC, as the ping spike showed up between your computer and the router, before it even gets to the internet. I'd suggest looking for any application that may be doing intermittent uploads without your knowledge, like malware, or perhaps a browser plugin, like google hangouts for chrome, or chrome in background mode (this has happened to a customer before). If that doesn't work, reinstalling a fresh copy of windows may help you track down the problem.

Just thought I would throw some more information out there. I uninstalled google chrome as it was taking up a lot of memory, that didnt change anything. I forced my antivirus to not run scans and updates automatically, and that did not help. I had UTorrent installed on this computer, and on a few forums I was reading people were saying that that brought in issues (viruses etc) so I uninstalled that and there are no noticable changes. I will say the spikes now are less, they hit 200-300 but they dont hit 1000. Im certain it is something on this new computer, I just dont know exactly how to pinpoint it. Help in this would be great

Regards -Daniel

PS: Would you like me to attach pictures of all the processes I have running in task manager? I have 60ish background processes and 37 windows processes open, I have no idea what most of them do.

Sorry if we didn't get to you for a while. It's unlikely to be the browser itself causing the ping spikes, although it could have been an extension that you at some point downloaded into the browser.

If you go to Windows task manager (fast access method: hold down CTRL SHIFT ESC) and see which processes are running, it should give you a description of the process. You can "end process" here and then see if your ping improves.