A leadership knowledge gap exists in the apartment industry. We have heard that many times in recent years from industry executives and managers. They’ve told us that our industry does a great job training onsite staff, but we fall down when those people are promoted into mid-level leadership roles, such as regional property manager or corporate department head positions.These people often have a...

The first time I participated in NAA’s Lobby Day, I arrived at the Capitol for a day of Senate and House meetings. I had absolutely no idea there were actual Senate and House buildings. I sort of assumed everything was conducted within the dome.
Yeah, I’m not really a political person. (And, in this case, perhaps not even an educated person.)
The point is that if I, of all people, can have a...

For those of you who missed the 2014 NAA Student Housing Conference & Exposition last week in Las Vegas, not to worry—we have your coverage. I mean, you should worry a little—you missed an amazing conference, including some very photogenic General Session speakers, amazing breakout sessions and the general shenanigans that come with Vegas—but you’ll just have to rely on me until you can...

If we look at the past 15-20 years of operations and technology, it’s truly amazing what has changed. There is automated credit scoring, which has revolutionized that part of our business, in most cases reducing the time between application and credit decision from days to minutes. Automated pricing tools have completely changed how (and how often) prices change. Web-based property management...