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Typically, all deliveries are dispatched between 24-48 hours once you’ve ordered. However during busy sale periods, this will take longer. PLEASE allow up to 5 BUSINESS DAYS, while we sort through sales racks and get your Freddy items to you safely.

Australian Deliveries

We use Australia Post for all orders within Australian, offering a flat rate of $9.95 for standard and $14.95 for express shipping. Once you’ve placed your order, it will be dispatched from our Sydney warehouse within 24-48 hours, so get ready to make space in your wardrobe. Express orders will be dispatched the same day if the order is placed before 1pm EST.

This excludes weekends, public holidays, or pre-order items.

Depending on your location, your order will arrive within 1-7 working days via standard shipping. Express Shipping will have your order delivered in 1-3 working days. If your order doesn’t arrive in this time frame, use your tracking number to check with your local post office. They may have left a delivery notice in your letterbox, too. If your order is still a no-show, contact hello@freddystore.com.au and we’ll help you track it down.

PLEASE NOTE: If your item is out of stock our Sydney warehouse your order will be fulfilled from our Perth or Melbourne store and shipping times may vary.

Australia Shipping Times:

Sydney and NSW: 1-2 Business days (1 day express)Melbourne and VIC: 3-4Business days (1-2 days express)

Canberra and ACT: 1-3 Business days (1-2 days express)

Brisbane and QLD: 2-4 Business days (1-2 days express)

Adelaide and SA: 2-4 Business days (1-2 days express)Perth and WA: 5 -7 Business days (2-3 days express)

Darwin and NT: 7-9 Business days (3-4 days express)Tasmania: 2-5Business days (2-3 days express)

Safe Drop

Your new Freddys are precious and valuable. For your own protection, our arrangement with Australia Post is signature required. If you opt for safe drop, this means you understand and accept any risk or responsibility over the parcel.

All International Deliveries

All international orders begin their journey with DHL. Once your order reaches your country, it will then be delivered by your local postal service. International deliveries have a flat rate of AUD$14.95.

Once it’s left Australia, your order needs to go through customs before it can get to you. This can cause delays beyond delivery estimates, and unfortunately it is out of our control. Some orders will be subject to duties and taxes, which you’ll be notified and requested to pay. Once this payment is cleared, your order will be released for delivery and back on route to your mailbox. You can chat with your local customs office if you have further questions regarding taxes and duties.

Some destinations may take longer than others, but hang tight; your Freddy’s are coming for you.

NEW ZEALAND:For New Zealand orders, we fly with Fastway NZ, offering a flat shipping rate of AUS$9.95. It will take 5-10 business days to arrive once you’ve placed your order. New Zealand’s custom’s threshold is NZD$225 for clothing and fashion foods, so orders over this value are subject to duties and taxes.

USA & INTERNATIONAL:For those of you in the USA, we ship with DHL at a flat rate of AUS$14.95. Your order will take 10-20 business days from date of dispatch depending on your address.

Sale Period DeliveriesTypically, all deliveries are dispatched between 24-48 hours once you’ve ordered. However, during busy sale periods, this may take longer. Best to allow up to 5 business days, while we sort through sales racks and get your Freddy items to you safely.

Pre-order DeliveriesIf you’ve ordered something in advance, you should expect to receive it on the estimated delivery date initially provided. That said, we don’t always know what the postman is up to or if there has been manufacturing issues, so we can’t promise the exact date.

You’ll be charged at the time you checked out. If for whatever reason your order can’t be completed, like if there’s less stock than we thought, a manufacturing error or a unicorn stained all our pants with its tears, your order will be cancelled and you’ll get a full refund.

Damaged ProductsOnce we dispatch your order, it’s in the safe hands of the shipping companies. We don’t take legal responsibility if your order gets lost or damaged on the way. If something’s wrong, there’s visible damage, or your order has been tampered with, tell your delivery guy when it arrives or talk to your shipping company straight away.

An Undeliverable OrderIf your order can’t get delivered or doesn’t get picked up from the post office, it will be returned to Freddy. Maybe the address had a typo, or your dog did too good a job of guarding. If you’re empty-handed, email us at hello@freddystore.com.au and we’ll post your order again, but you’ll need to pay for shipping. Avoid this: throw on your uggs and get down to your post office before it’s too late.

Lost in transitIf your order didn’t arrive at all, tell Australia Post pronto. Give them your tracking number, so they can record the incident and do something about it. Like, find your goodies.

Unforeseen circumstancesSometimes things are out of our control. Like company strikes, natural disasters, Brad and Angelina breaking up. We don’t accept responsibility for your delayed order when these tragic events happen.

Online ReturnsWe get the risk you take when you buy online; you can’t try on or feel the fabric. That's why we offer a 14-day return/exchange policy on FULL priced items. This starts the day you receive us, so you can find your perfect fit, even if it takes more than one try.

All orders are considered final when confirmed at checkout. If you’ve purchased the wrong size, send us a quick email at hello@freddystore.com.auwith your order details.

PLEASE NOTE: Due to hygiene reasons we can not accept returns or exchanges on underwear, and our men's pants and shorts which have inbuilt underwear technology.

Make sure you haven’t worn, washed, altered, damaged, stained, or marked your clothes, and all original swing tags are still attached. Shipping will be at your expense. Butt it will be worth it!

To return a product, email hello@freddystore.com.au with your order number and your reason for returning. We’ll let you what to do next. You’ll need to return within 7 days from when we give you the green light.

If your return items get lost in the post, we aren’t held liable. Best to use a registered postal service with tracking details to avoid this from happening.

Once we’ve received and processed your return, we’ll let you know with an email. Put your feet up, get out the frosè, and allow up to 10 business days to see the dollars back in your account. Your refund will be issued in the same way you paid, so if you used a debit card, stop refreshing your Paypal account.

Afterpay Returns: If you made your purchase using Afterpay, we can accept your return for an exchange or store credit within our 14 day return policy. Customers wishing to receive a refund on their Afterpay purchase will be charged a 5% restocking fee and the remaining refund amount will be processed through their Afterpay account.

Sale:If you bought your perfect fit on sale but changed your mind about it, you can’t get a refund unless the item has a major manufacturing fault. This includes all sale and clearance stock, and any items purchased with a discount code applied.You can exchange the same item for a different size, if it’s in stock, and send it back in original condition within 7 days of receiving it. If the item is not in stock, you will be issued a giftcard.

Final Sale:If you buy a product with a discount of 30% or more, it’s considered FINAL SALE. Final sale cannot be returned or exchanged for change of mind, but it can be shown off to friends.

*The above return policy is in addition to and does not affect the statutory rights you have under the Australian consumer Law*

Due to high volumes of sales during sales periods we cannot make changes to confirmed orders.

ExchangeDid you choose the wrong size or style? Or find something else more fitting? Email FREDDY with your order number and reason for exchange at hello@freddystore.com.au within 14 days, and we’ll reply telling you how to exchange. Make sure the item hasn’t been worn, washed, altered, damaged, stained, marked, and our original swing tags are attached. Basically, don’t wear to brunch.

We move fast. It’s the reality when something is as perfect a fit as FREDDY's are. If you’re exchanging an item, we recommend you purchase your new item immediately to avoid it going out of stock. Tell us in an email that you have re-purchased, including your order number. We will refund your original order once it arrives back in our arms in original condition.

For first time and second round returns, you’ll have to pick up the return shipping bill. But we’ll send your new items back for free. If you’re across the pond (international dweller), you will have to pay additional shipping costs for returns and exchanges.

Your new FREDDY items should arrive ready to hit the street and studio. But if something’s not quite right, quickly email hello@freddystore.com.au within 48 hours of receiving the product. If the damage is our fault, your item will be replaced. If we can’t replace it, you’ll be refunded both the product price and shipping return costs.

If your FREDDY's get damaged as a result of your adventures, it’s wear and tear, and they can’t be claimed as faulty.

In Store Returns & ExchangesIf you get home and change your mind, we can’t offer a refund. Best to make sure it’s a perfect fit before you leave the store. Otherwise, you can swap your item for another product or a gift card, within 14 days of your purchase. Make sure the item is in perfect condition with tags attached and your receipt is in tow.

Our products are created with quality, considered materials, so you’ll always feel comfortable in your skin, tops, and bottoms. We design our products to make you feel good, and look even better. So be sure to take care of them and they’ll do the same for you.

Care for us

The right size means a flattering fit. The wrong size risks over stretching or sagging, so choose carefully. See our size guide for help.

Put your pants on like stockings; gradually roll up the legs and slip in. Never pull from the waist.

Be gentle when dressing. Open buttons and undo zippers before putting on and taking off clothes.

Belt loops are for belts, not tugging. Too much force will cause damage. Put them on with care.

Your clothes will go where you go; dates, brunch, and nail appointments. Be careful with your fresh mani, as sharp and rough surfaces can damage the material.

Only the FREDDY WR.UP in the Sport range with D.I.W.O technology should be worn while working out. Other pants should be reserved for espresso martinis or netflix marathons.

Hand wash with cold water using a mild detergent. And Solange Knowles playing in the background.

Avoid using fabric softener. This can ruin the wicking function in the technical fabrics.

Deodorants are harsh and can bleach fabrics, so sports gear should be washed after each wear.

Whilst there’s lots of things you’ll do with your Freddy’s, here’s a few things you shouldn’t. Don’t: leave them wet, soak, tumble dry, dry clean, bleach, iron the silicon membrane, dry in direct sunlight, lend them to your friend – you’ll never get them back.

Read the care instructions on each product’s label carefully. Each style and material has slightly varied care instructions.