Archived News

Phishing Emails

We have received reports that many customers are getting emails claiming to be from SnowCrest. These emails ask for your login information. These emails are fake. Please ignore these emails and delete them without clicking on any links or contacting the senders. SnowCrest will never send you an email asking for your login information.
If you have already given your login information to these senders, please contact us at 926-6888 to change your password.

// posted on Fri October 19, 2018, 12:01 pm

Fire Information

You can find information about the Delta fire at Information about the fire is available at KRCR TV, and also at Redding Record Searchlight. If you install the CodeRED app on your cell phone, you can get emergency bulletins as soon as they are released.

// posted on Thu September 6, 2018, 11:34 am

NEW! SnowCrest introduces our new on-line billing portal. You can now easily see how much is owed on your account, pay your bill, and remove any billing holds at any time, all directly from our website!

// posted on Wed February 28, 2018, 1:15 pm

System Maintenance Window

There will be a scheduled maintenance window on Thursday, June 1st from 11:00pm to 3:00am. During this window, system downtime is expected. Thank you for your patience as we work to improve our network.

// posted on Tue May 30, 2017, 11:08 am

Scheduled maintenance

There is a scheduled maintenance window from 12:00am to 6:00am on Thursday, July 21st. Estimated downtime is up to 180 minutes.

// posted on Mon July 18, 2016, 1:14 pm

Scheduled maintenance

There is a scheduled maintenance window from 12:00am to 5:00pm on July 27th. Estimated downtime is 15 minutes to 2 hours.

// posted on Mon July 18, 2016, 1:14 pm

Mail System Upgrades

We have completed our upgrades to our mail system. An explanation of the changes is available here.

// posted on Mon July 11, 2016, 11:46 am

Mail server upgrading

Upgrades to the mail servers are ongoing today. During the upgrades, users are likely to experience trouble connecting to the mail servers or downloading mail. No mail is being lost, but some mail may be delayed in delivery. Also, some duplicate mail may be delivered. We expect these issues to resolve shortly.

// posted on Wed May 4, 2016, 1:11 pm

Upgrades to the SnowCam

We have upgraded the SnowCam with a new high-resolution all-weather camera. Enjoy the new and improved SnowCam!

// posted on Thu February 4, 2016, 10:17 am

Emergency maintenance

Emergency maintenance is scheduled today from 5:00pm to 7:00pm. During this window, services may be affected. Customers may need to restart equipment to resume service after the window. Thank you for your patience.

// posted on Wed July 1, 2015, 3:08 pm

Emergency Maintenance

An emergency maintenance window is scheduled for today from 6:00pm to 8:00pm. Customers may experience loss of connectivity during this period.

// posted on Thu June 25, 2015, 3:21 pm

There will be system maintenance tonight starting at around 10:30pm. There may be a brief disruption to telephone and dial-up services.

// posted on Wed December 10, 2014, 4:28 pm

New High-Speed Internet + Voice available in Yreka!

We have expanded our cutting-edge fiber and DSL network to include Yreka. You can now get super high-speed Internet + Voice in Yreka at speeds up to 24Mbps starting at just $39.95/month. Call us at 926-6888 today!

// posted on Mon May 6, 2013, 3:33 pm

General Outage

From approximately 8:00pm Tuesday night until 12:30pm today, there was a general service outage on our main fiber connection to the Internet. All of our services were affected. There was a fiber cut in the Sunnyvale area which affected our service. Technicians were dispatched to repair the cut. Repairs on the cut fiber proved to be more difficult than originally estimated. Service is now restored. Thank you for your patience during this outage.

// posted on Wed November 21, 2012, 12:38 pm

Updated pricing on some services

Pricing for some of our services has changed. Please refer to our Dialup page and our Broadband page for the new rates.

// posted on Tue June 19, 2012, 10:53 am

New Services: Fastest Internet in Mt. Shasta, Weed and Dunsmuir

SnowCrest is proud to announce new DSL services in Mount Shasta, Weed and Dunsmuir! (click here for more info) These services are incredibly fast with speeds that can exceed 20 Mbps on a single line. Backed by our new fiber backhaul, they provide unprecedented speed and reliability. These services are ideal for high-bandwidth applications, such as Netflix, gaming, streaming, social networking, and more. Come experience the new high-speed Internet!

// posted on Tue November 22, 2011, 5:59 pm

New Upgrades for existing DSL customers in ALL areas!

SnowCrest has increased its bandwidth servicing all of our DSL customers in all areas. This gives everyone a better experience with their existing DSL and allows for many the possibility to increase their speed to a new 3 Mbps or 6 Mbps line! (click here for more info)

// posted on Tue November 22, 2011, 5:58 pm

New Webmail Program

We have added a new webmail program - SnowCrest AJAX Webmail. This is an advanced new webmail that has a clean and simple interface. Give it a try!

// posted on Wed August 18, 2010, 4:49 pm

False email asking for your username and password.

Some customers have been getting emails asking for their username and password to update webmail accounts at SnowCrest. These emails are not from SnowCrest and should be deleted. If you have responded to any email like this please call us to change your password. SnowCrest will never ask for your username and password in an email.

// posted on Mon March 29, 2010, 9:59 am

Scheduled Maintenance

We have completed our scheduled maintenance. All services are now operational. If you are experiencing any problems sending or receiving mail, please contact our technical support department at (530) 926-6888 or (530) 245-4698. Thank you.

// posted on Fri January 16, 2009, 2:33 pm

SnowCrest will be performing server maintenance on all our systems Friday Morning 12/12/08 staring at 12am. We anticipate 3 to 4 hours of down time.

// posted on Wed December 10, 2008, 1:24 pm

Mail server maintenance

We will be performing maintenance on the mail servers today. There may be brief periods during which you will be unable to access your mail. Please be patient while we work to improve our service. Thank you.

// posted on Thu October 9, 2008, 11:32 am

System Upgrade

We have successfully completed our network upgrade. Although most users are now working, some DSL users may need to reset their DSL modems and routers in order to resume service. Please contact our technical support if you are unable to connect.

// posted on Fri June 20, 2008, 5:15 pm

Updated webmail programs

We have upgraded our webmail programs to the latest versions. These new versions contain new features and bugfixes, as well as some new graphical themes. We hope you enjoy using them as much as we do!

// posted on Thu July 12, 2007, 10:34 am

New anti-spam measures

We have added a new anti-spam measure, called greylisting, to our incoming mail servers. Greylisting works by delaying mail from addresses the server has never seen before for a few minutes before the server will accept it. This is effective against spam because most spam sources do not try to send the mail again, but legitimate sources will. This technique will not cause you to lose any mail, but some mail may be delayed. You can use the mail control panel to turn greylisting on and off for your account.

// posted on Thu June 21, 2007, 1:02 pm

Storm Virus Outbreak causes 60-fold increase in spam

A recent virus outbreak has caused a massive increase in spam. See the report on PCWorld.
SnowCrest uses ClamAV to scan incoming email, one of the four virus scanners that was able to detect it in PCWorld's test. Also, SnowCrest has recently added image spam scanning, which will further reduce incoming spam. However, some users have reported a significant increase in spam they receive. Please contact our office if you are having trouble.

// posted on Wed April 18, 2007, 11:11 am

Scheduled maintenance.

Our Services will be interrupted on the morning of 12-28-06 starting at about 9:30am. The Main router will be brought down to have to new battery backups put in place, to help cope with the recent Brown outs and Power Outages due to weather in the Mt Shasta Area. The service interruption is expected to last about a half hour; SnowCrest Technicians will be on site, at 10:am to assist with any unexpected issues that may arise.
We thank you for your understanding in this critical step to help SnowCrest provide stable service.

// posted on Wed December 27, 2006, 3:08 pm

News article about recent increase in spam

This is a article that goes into some of the reasons everyone has been getting more spam.

// posted on Thu November 2, 2006, 1:28 pm

Scheduled Maintenance

There will be a scheduled maintenance on Thrusday, October 12, 2006 between 0:00 AM and 3:00 AM. The anticipated disruption of service is approximately 30 minutes sometime during this maintenance window.
Thank you for your patience and choosing SnowCrest for your internet services.

// posted on Wed October 11, 2006, 11:23 am

Major network outage

At approximately 10am this morning ATT experienced a major network outage that affected the entire north state area. This problem was resolved at approximately 7:45pm. Although our systems are now working normally, please be aware that there may be some delay before email received during the day shows up in your mailbox.
Here is a link to article from the Record Searchlight news paper from Redding.
Thank you for your patience during this unexpected outage.

// posted on Sat September 30, 2006, 10:24 am

Scheduled Maintenance

There will be a scheduled maintenance on Monday, September 25, 2006 between 0:00 AM and 3:00 AM. The anticipated disruption of service is approximately 60 minutes sometime during this maintenance window.
Thank you for your patience and choosing SnowCrest for your internet services.

// posted on Sun September 24, 2006, 3:53 pm

Mail issues

One of our mail servers suffered a hardware failure yesterday, and had to be taken out of service temporarily. It is now fixed and running normally. Delivery of some mail was delayed as a result of the outage.

// posted on Thu June 22, 2006, 10:34 pm

Sunday Outage

At 9:30am Sunday morning, May 7th, our main DS3 connection to the Internet
went down. Although we immediately started to diagnose the problem, it
turned out to be a blown card in AT&T's router that services our DS3.
We remained in contact with AT&T throughout the outage until they were able
to fix their router at 12:45 pm. We apologize greatly for any inconvenience and
hope the rest of your weekend went smoothly. If you are experiencing any
continuing issues please contact us at 926-6888/245-4698.

// posted on Sun May 7, 2006, 1:09 pm

Increased mail quotas

Due to recent upgrades to the capacity of our mail servers, we can now offer higher mail quotas! The limit is now set to 500 MB - double the previous limit. You can now store more of your mail on our server without having to delete it.

// posted on Wed May 3, 2006, 2:51 pm

Emergency Router Restart

Due to an unexpected problem, we restarted our routers. This caused our DSL customers to be offline for about 10 minutes. At this time, our DSL customers should be able to get online and we are closely monitoring the network to ensure that network service remains stable. We sincerely apologize for this interruption in service.

// posted on Thu March 2, 2006, 11:41 am

Improved Spam Filters

In our continuing effort to improve your Internet experience, we have upgraded our spam filtration software on our mail servers! You should experience a noticeable reduction of spam in your mail.If you have questions on how to customize your spam filter settings for your mail, please give us a call and one of our friendly representitives will be happy to assist you.

// posted on Wed November 9, 2005, 11:19 am

Scheduled Router Maintenance

We will be upgrading router hardware starting at around 11 PM PDT tonight. The expected maintenance window is 1 hour. We apologize for the inconvenience this may cause.

// posted on Fri September 23, 2005, 11:15 am

New Webmail Programs!

We have added two new webmail programs, SnowCrest Webmail and Portal Webmail. These are two of the best webmail programs available anywhere, and are a significant improvement over the previous webmail. Give them a try!
Classic webmail is still available for those who prefer the old system.

// posted on Thu April 7, 2005, 5:25 pm

Mail Server Upgrade

We have upgraded part of the mail server software to the latest version. As a result of changes in the new software, some users may find that their mail client downloads some messages twice. This should only happen once, and it does not affect all mail clients. If you do not see duplicate messages in your inbox then this issue does not affect you.

// posted on Mon April 4, 2005, 3:11 pm

Bandwidth Update

We have completed upgrade maintenance on our internet lines. You should be able to connect to the internet normally at this time. We apologize for the inconvenience this maintenance may have caused and thank you for your patience.

// posted on Tue March 22, 2005, 12:25 pm

Emergency Maintenence

We are currently experiencing technical difficulties and we are hard at work to get you back online. Connections may have intermittent downtime while we upgrade and repair our hardware to produce more stable connections for all SnowCrest users. We apologize for the inconvenience.

// posted on Wed March 16, 2005, 10:30 am

Scheduled Network Maintenance

SBC will be performing emergency maintenance on all DSL networks between 12am - 6am on 3/6/05. This may cause intermittent downtime for DSL customers through this period of time. The network activity will allow for overall improved network reliability.

// posted on Mon February 28, 2005, 3:26 pm

Scheduled Maintenance

Scheduled maintenance will be conducted on our routers starting Sunday, January 9, 2005 at 12AM, lasting roughly 3 hours until 3AM. During this time, network services such as web browsing and email may be unavailable. We apologize for the inconvenience.

// posted on Fri January 7, 2005, 5:56 pm

Tsunami Hotline Numbers for Missing People

If you are missing someone, try one of the appropriate hotline number:

// posted on Thu December 30, 2004, 11:01 am

Scheduled Network Maintenance

We are expecting scheduled maintenance to occur on our lines from 12AM - 6AM on November 30, 2004. We apologize for any inconvenience this may cause.

// posted on Thu November 18, 2004, 11:16 am

Scheduled Network Maintenance

We are currently upgrading our bandwidth capabilities this week. There may be a few unexpected fluctuations and downtime in connectivity within the next two days as we improve our service.

// posted on Tue November 16, 2004, 3:20 pm

Router Outage

Last night at around 9:20, one of our routers experienced an outage for around 40 minutes. The problem is being investigated. We apologize for any inconvenience this outage may have caused and thank you for your continued patronage.

// posted on Fri August 20, 2004, 2:15 pm

Emergency Mail Server Maintenance

The mail server is currently experiencing delays in delivering messages received. Please be aware that the mail server may be unresponsive while we work toward resolving the issue. We apologize for any inconvenience this delay may cause.

// posted on Tue August 10, 2004, 11:30 am

Scheduled Network Maintenance

There will be a scheduled maintenance on Thursday, August 5, 2004 between 0:00 AM and 5:00 AM. The anticipated disruption of service is approximately 30 minutes sometime during this maintenance window.
Thank you for your patience and choosing SnowCrest for your internet services.

// posted on Tue August 3, 2004, 12:47 pm

Emergency Mail Server Maintenance

The mail server encountered some unexpected problems last night at around 10 PM. Technicians worked throughout the night and were able to restore the mail server around 9:30 AM this morning. None of the messages that were received during this outage were lost, and you should have received messages to your mailbox as usual. We apologize for any inconvenience this outage may have caused.

// posted on Mon July 19, 2004, 10:27 am

Broadband dialup now part of standard dialup service FOR FREE!

We are now offering broadband dialup service as part of our standard dialup service! This service is only available when dialing a number ending with -0071.

If you need assistance with checking or changing the number your computer dials, feel free to call our technical support staff who will be happy to walk you through the steps.

// posted on Fri April 30, 2004, 3:36 pm

New DSL Pricing!

SnowCrest is now offering a more competitive DSL service! Please check our broadband page for further information.

// posted on Mon April 5, 2004, 11:46 am

DSL now available in Dunsmuir!

SnowCrest is now offering DSL in Dunsmuir! This new location expands the locations SnowCrest services DSL to 10. For details and pricing please check out the DSL information we have on our site, or call us today!

// posted on Wed March 10, 2004, 11:48 am

Emergency Maintenance for Broadband Dialup

We have just been notified that an unexpected outage has occurred on the phone company's main lines affecting all broadband dial-up customers. Please be aware that they are looking to resolve the outage, but at this time do not have an estimated time for when they expect to have their lines fixed. For the time being, we ask that all broadband dial-up users use the regular dial-up numbers to dial in when connecting to the internet. We apologize for this inconvenience and thank you for choosing SnowCrest.

// posted on Mon March 8, 2004, 8:42 pm

Expanded DSL Coverage in Weed and Dunsmuir!

We are delighted to announce that SnowCrest is now able to offer DSL internet access in Weed and is taking preorders for Dunsmuir which is slated to go online with DSL at the end of this week! This coverage is an extension to our existing coverage in Siskiyou county.

Ready to ride the next wave of high speed internet access? Call us today!

// posted on Mon March 8, 2004, 12:12 pm

Security Alert

We have been made aware of an email that some users may be receiving that appear to have been sent by SnowCrest staff directing them to open a zipped attachment and read instructions contained therein to avoid virus infections on their computer or mailbox. Other similar messages claim that customers will be disconnected within 3 days if they do not open the zip file.

SnowCrest never sends out attachments to end users, nor do we ever ask our customers to provide us with their username and/or password via email. Please do not open any attachments contained in emails claiming to be from SnowCrest staff. We are investigating the source of these emails and are doing what we can to prevent any further spreading of these misleading messages.

// posted on Thu March 4, 2004, 10:32 am

New Broadband Service Available To Everyone!!!

Dial-Up Broadband allows anyone to download webpages up to 5 times faster for only an additional $5 per month! Check it out here!

// posted on Wed February 11, 2004, 11:21 am

MAIL SERVER MAINTENANCE

Maintenance on the mail server was performed successfully last night. No mail was lost, although some messages may have been delayed. We appreciate your patience as we work to improve our service.

// posted on Sat January 24, 2004, 12:02 pm

Cable Internet Outage Fixed

Earlier this morning we were experiencing a problem with our cable internet service. This has been fixed and cable internet service should be restored.

// posted on Fri January 2, 2004, 1:54 pm

New features added to mail server!

The mail control panel has been upgraded with two new pages - one for viewing the spam messages which have been quarantined by the server, and the other for viewing quarantined viruses. These pages can be accessed either through the mail control panel, or by clicking on these links:http://www.snowcrest.net/mailcontrol/login-spam.phphttp://www.snowcrest.net/mailcontrol/login-virus.php
We have also made additional improvements to the mail server's software, which will allow us to store quarantined mail on the server for a longer period of time while improving the overall performance of the system. We expect these improvements to address the majority of issues that our users have been experiencing to date.

// posted on Tue November 18, 2003, 3:00 pm

Broadband Extravaganza!

Need Speed? We have a whole host of new broadband options and some amazing new promotional prices. Check out our offerings on Cable, Wireless, Satellite, and DSL. We have the right speed and right price for any taste or budget. If you have ever considered jumping on the information super-highway, now is the time, and SnowCrest is the right provider to get you there in style.

// posted on Wed November 5, 2003, 3:02 pm

Unbelievable Speed!

Are you unimpressed with even the fastest home broadband product? Then stop by the SnowCrest Internet Café in downtown Mount Shasta. Our blazingly fast power machines surf the net on a 6 megabit superpipe! Play all your favorite online games, browse the net, type up your important documents, or connect your laptop via our wireless hotspot all while sipping some of the best espresso in the north state.

// posted on Wed November 5, 2003, 3:01 pm

Router Maintenance Followup

Maintenance work was completed yesterday after an unexpected emergency with one of our routers. All systems have been closely monitored since then and are functioning normally.

We thank you for your patience during this unexpected incident.

// posted on Wed October 15, 2003, 10:46 am

EMERGENCY ROUTER MAINTENANCE

We have experienced an unexpected router outage in our facility in Mount Shasta. As a result of this outage, all broadband customers will have trouble getting online, and our mail server will not be available.

Please be assured that we are working as fast as we can to resolve this issue and apologize for any inconveniences this may cause. We will post a followup news item once the router outage has been fixed.

We thank you for your patience during this unexpected incident.

// posted on Tue October 14, 2003, 2:06 pm

Router Maintenance

Router maintenance is scheduled to occur throughout the day. Cable customers with a dialup-return (one-way cable) may experience fluctuations with their connection.

We will follow up with an announcement when the maintenance is finished. We thank you for your patience.

// posted on Mon October 13, 2003, 12:21 pm

Dialup Facility Maintenance Followup

Maintenance on the dialup facility is finished, and all systems are operating normally.

// posted on Sat October 4, 2003, 12:17 pm

Dialup Facility Maintenance

SnowCrest will be upgrading equipment in its main dialup facility throughout this morning and afternoon. Customers may have trouble accessing the internet via dialup modem

We thank you for your patience as we work to install better equipment, and thank you for choosing SnowCrest as your internet service provider.

// posted on Fri October 3, 2003, 12:18 pm

Windows Security Alert

Microsoft has recenty released a security bulletin detailing a security hole potentially as dangerous as the one which allowed the W32.Blaster worm to propagate. This security hole is present in the Windows NT/2000/XP operating systems.

// posted on Thu September 11, 2003, 5:56 pm

Site Fixed for Netscape 4

The SnowCrest website cascading stylesheets have been fixed for Netscape 4 compatilibity. Netscape 4 users can now see the new look and feel of the site that had been previously incompatible with older generation browsers.

// posted on Tue July 29, 2003, 11:21 am

Storm Disrupts Wireless Service

Service from our wireless relays coming down from Gray Butte were disrupted during last night's lightning storm. While good signals are still being broadcast from the wireless relays, one of the network components bridging the relay has apparently failed sometime during the storm.

As a result, wireless internet customers in McCloud and those customers in Mount Shasta who point their antennae toward Gray Butte will be able to receive a working wireless signal but not be able to connect to the internet.

Please be advised that we are working toward resolving this outage. However, due to circumstances out of our control (such as weather, access to the facility on Gray Butte, availability of replacement equipment, etc) we may not be able to immediately restore service to the McCloud and Mount Shasta areas. At this time, we advise all wireless customers impacted by this outage to switch to the dialup connection that is provided with the wireless internet service. For assistance in setting this up, please call us at our offices and we will be happy to assist you.

We apologize for the inconveniences caused by this outage, and thank you for your patience.

// posted on Thu July 24, 2003, 12:52 pm

Backbone Router Maintenance

There will be a scheduled maintenance on Tuesday, July 29, 2003 between the hours of 1:00AM and 4:00AM PDT. Due to Cisco's recent discovery of a security vulnerability, one of our backbone providers will be upgrading their routers to be more secure. Our mail server, game servers, wireless internet, DSL internet, and cable internet services will be disrupted during this maintenance window. The estimated duration of this outage is 20 minutes.

Thank you for your patience and we apologize for any inconveniences this maintenance may cause.

// posted on Wed July 23, 2003, 6:41 pm

Emergency Router Maintenance

Starting at 3PM PDT, emergency router maintenance was conducted at the Mount Shasta facility. The maintenance window was 30 minutes, and during this time, the mail server, wireless internet, and cable internet were unavailable.

Due to the immediacy of the maintenance, we were unable to provide advance notification to our customers. We apologize for any inconvenience this emergency maintenance may have caused.

// posted on Tue July 22, 2003, 3:44 pm

Maintenance Scheduled for National Dialup

Router maintenance and upgrades are scheduled for our National Dialup service on Friday, July 18th, 2003, tentatively set for 12AM until 3AM. Please be advised that customers may have difficulty logging on or establishing a dialup connection during this time. The maintenance window and duration may also change without notice. Thank you for your patience and we apologize for any inconvenience this maintenance may cause.

// posted on Tue July 15, 2003, 11:07 am

Site Issue With Netscape 4 Fixed

Customers had been reporting problems browsing the new site with Netscape version 4. The site has been fixed, and Netscape 4 users should now be able to browse the site. It is recommended that users upgrade to the latest version of their browser in order to best experience the new design of the site.

// posted on Mon July 7, 2003, 7:02 pm

New Website, New Cafe!

SnowCrest is proud to announce the opening of a new Internet cafe in Mt. Shasta on the 4th of July, and the opening of our redesigned website!

The location of the new internet cafe is 333 North Mt. Shasta Blvd in Mt. Shasta, right next to Suzie's corner store. We are offering a free Krispy Creme doughnut with every drink purchased while supplies last! Come on in for an espresso, Italian soda, soft drink, and soar on the Internet with our high speed connection at one of our terminals in the cafe!

Details for the store will be available shortly, so check back later for more information.