Sisense for Cloud Data Teams Status - Incident Historyhttps://status.periscopedata.com
StatuspageFri, 05 Jun 2020 09:23:42 -0700Scheduled Application Database Upgrades
<p><strong>THIS IS A SCHEDULED EVENT Jun <var data-var='date'>13</var>, <var data-var='time'>16:00</var> - <var data-var='time'>19:00</var> PDT</strong></p><p><small>Jun <var data-var='date'> 5</var>, <var data-var='time'>09:18</var> PDT</small><br><strong>Scheduled</strong> - Cloud Data Teams by Sisense will be performing a scheduled application database upgrade on Saturday, June 13, from 4pm - 7pm PDT. This upgrade provides better monitoring of our internal databases and ensures a more stable experience for our customers.<br /><br />It's possible that charts in the Cloud Data Teams by Sisense application will not load for brief periods during this time. In the event that users are not able to access the Cloud Data Teams application for a significant period of time, the Cloud Data Teams Support Team is available at supportdt@sisense.com. Status updates during the upgrade will be posted to this page.</p> Sat, 13 Jun 2020 16:00:00 -0700https://status.periscopedata.com/incidents/ggmmc5km4f3y
https://status.periscopedata.com/incidents/ggmmc5km4f3yDatabase Connections Lost for Some Users
<p><small>May <var data-var='date'>30</var>, <var data-var='time'>17:55</var> PDT</small><br><strong>Resolved</strong> - The Sisense application is now connecting to databases as expected. The Sisense Cloud Support Team can be reached at supportdt@sisense.com.</p><p><small>May <var data-var='date'>30</var>, <var data-var='time'>17:39</var> PDT</small><br><strong>Monitoring</strong> - The Sisense application is now connecting to databases as expected. A fix has been implemented and engineers are continuing to monitor the system. The Sisense Cloud Support Team can be reached at supportdt@sisense.com.</p><p><small>May <var data-var='date'>30</var>, <var data-var='time'>17:07</var> PDT</small><br><strong>Identified</strong> - The Sisense application has lost connection to some databases due to the expiration of those databases' security certificate. More information can be found here: https://support.sectigo.com/articles/Knowledge/Sectigo-AddTrust-External-CA-Root-Expiring-May-30-2020<br />Engineers are continuing to investigate and are monitoring changes to the system. The Sisense Cloud Support Team can be reached at supportdt@sisense.com.</p><p><small>May <var data-var='date'>30</var>, <var data-var='time'>16:36</var> PDT</small><br><strong>Update</strong> - The Sisense application has lost connection to some databases due to the expiration of those databases' security certificate. More information can be found here: https://support.sectigo.com/articles/Knowledge/Sectigo-AddTrust-External-CA-Root-Expiring-May-30-2020<br />Engineers are investigating effects and are working with AWS to identify next actions. The Sisense Cloud Support Team can be reached at supportdt@sisense.com.</p><p><small>May <var data-var='date'>30</var>, <var data-var='time'>16:06</var> PDT</small><br><strong>Update</strong> - The Sisense application has lost connection to some databases due to the expiration of those databases' security certificate. More information can be found here: https://support.sectigo.com/articles/Knowledge/Sectigo-AddTrust-External-CA-Root-Expiring-May-30-2020<br />Engineers are continuing to investigate effects and are working with AWS to identify next actions. The Sisense Cloud Support Team can be reached at supportdt@sisense.com.</p><p><small>May <var data-var='date'>30</var>, <var data-var='time'>15:34</var> PDT</small><br><strong>Update</strong> - The Sisense application has lost connection to some databases due to the expiration of those databases' security certificate. More information can be found here: https://support.sectigo.com/articles/Knowledge/Sectigo-AddTrust-External-CA-Root-Expiring-May-30-2020<br />Engineers are continuing to investigate effects. The Sisense Cloud Support Team can be reached at supportdt@sisense.com.</p><p><small>May <var data-var='date'>30</var>, <var data-var='time'>14:54</var> PDT</small><br><strong>Update</strong> - The Sisense application has lost connection to some databases due to the expiration of those databases' security certificate. More information can be found here: https://support.sectigo.com/articles/Knowledge/Sectigo-AddTrust-External-CA-Root-Expiring-May-30-2020<br />Engineers are continuing to investigate. The Sisense Cloud Support Team can be reached at supportdt@sisense.com.</p><p><small>May <var data-var='date'>30</var>, <var data-var='time'>14:23</var> PDT</small><br><strong>Update</strong> - The Sisense application has lost connection to some databases due to the expiration of those databases' security certificate. More information can be found here: https://support.sectigo.com/articles/Knowledge/Sectigo-AddTrust-External-CA-Root-Expiring-May-30-2020<br />Engineers are actively investigating. The Sisense Cloud Support Team can be reached at supportdt@sisense.com.</p><p><small>May <var data-var='date'>30</var>, <var data-var='time'>13:48</var> PDT</small><br><strong>Update</strong> - The Sisense application has lost connection to some databases due to the expiration of those databases' security certificate. More information can be found here: https://support.sectigo.com/articles/Knowledge/Sectigo-AddTrust-External-CA-Root-Expiring-May-30-2020<br />Engineers are monitoring the issue. The Sisense Cloud Support Team can be reached at supportdt@sisense.com.</p><p><small>May <var data-var='date'>30</var>, <var data-var='time'>13:03</var> PDT</small><br><strong>Investigating</strong> - The Sisense application has lost connection to some databases due to the expiration of those databases' security certificate. More information can be found here: https://support.sectigo.com/articles/Knowledge/Sectigo-AddTrust-External-CA-Root-Expiring-May-30-2020<br />Engineers are actively monitoring the issue. The Sisense Cloud Support Team can be reached at supportdt@sisense.com.</p> Sat, 30 May 2020 17:55:09 -0700https://status.periscopedata.com/incidents/29v27xjp8kmp
https://status.periscopedata.com/incidents/29v27xjp8kmpApp Not Loading
<p><small>May <var data-var='date'>28</var>, <var data-var='time'>13:00</var> PDT</small><br><strong>Resolved</strong> - The Sisense application is operational. The Sisense Cloud Support Team can be reached at supportdt@sisense.com or via live chat.</p><p><small>May <var data-var='date'>28</var>, <var data-var='time'>12:27</var> PDT</small><br><strong>Monitoring</strong> - The Sisense application is now loading for all users. Engineers are actively monitoring the issue. The Sisense Cloud Support Team can be reached at supportdt@sisense.com or via live chat.</p><p><small>May <var data-var='date'>28</var>, <var data-var='time'>12:09</var> PDT</small><br><strong>Identified</strong> - The Sisense application is now loading for most users. Engineers are continuing to investigate the issue. The Sisense Cloud Support Team can be reached at supportdt@sisense.com or via live chat.</p><p><small>May <var data-var='date'>28</var>, <var data-var='time'>11:45</var> PDT</small><br><strong>Investigating</strong> - The Sisense application is not loading for some users. Engineers are actively investigating the issue. The Sisense Cloud Support Team can be reached at supportdt@sisense.com or via live chat.</p> Thu, 28 May 2020 13:00:23 -0700https://status.periscopedata.com/incidents/f2cshsm5ypz6
https://status.periscopedata.com/incidents/f2cshsm5ypz6Usage Data not working
<p><small>May <var data-var='date'>18</var>, <var data-var='time'>17:33</var> PDT</small><br><strong>Resolved</strong> - Usage Data is now operational. The Sisense Cloud Support Team can be reached at supportdt@sisense.com.</p><p><small>May <var data-var='date'>18</var>, <var data-var='time'>17:14</var> PDT</small><br><strong>Monitoring</strong> - Usage Data can now be queried. Engineers are currently monitoring the fix. The Sisense Cloud Support Team can be reached at supportdt@sisense.com.</p><p><small>May <var data-var='date'>18</var>, <var data-var='time'>16:42</var> PDT</small><br><strong>Update</strong> - Engineers have identified a fix and are rolling it out across the system. The Sisense Cloud Support Team can be reached at supportdt@sisense.com or via live chat.</p><p><small>May <var data-var='date'>18</var>, <var data-var='time'>16:23</var> PDT</small><br><strong>Identified</strong> - Engineers have identified the root cause and are working on implementing a fix. The Sisense Cloud Support Team can be reached at supportdt@sisense.com or via live chat.</p><p><small>May <var data-var='date'>18</var>, <var data-var='time'>16:03</var> PDT</small><br><strong>Investigating</strong> - Usage Data in the Sisense application may not be working for some users. Engineers are actively investigating the issue. The Sisense Cloud Support Team can be reached at supportdt@sisense.com or via live chat.</p> Mon, 18 May 2020 17:33:34 -0700https://status.periscopedata.com/incidents/zsqv314zfzp9
https://status.periscopedata.com/incidents/zsqv314zfzp9App Not Loading
<p><small>May <var data-var='date'> 7</var>, <var data-var='time'>17:00</var> PDT</small><br><strong>Resolved</strong> - The Sisense application was not loading for some users today for about 5 minutes. A fix was implemented immediately. The Sisense Cloud Support Team can be reached at supportdt@sisense.com.</p> Thu, 07 May 2020 17:00:00 -0700https://status.periscopedata.com/incidents/nsjjq9x12cbn
https://status.periscopedata.com/incidents/nsjjq9x12cbnShared Dashboard Displaying Blank
<p><small>May <var data-var='date'> 6</var>, <var data-var='time'>17:00</var> PDT</small><br><strong>Resolved</strong> - The Sisense application experienced issues with its shared dashboards that affected a subset of customers. During this incident, users may have experienced issues where shared dashboards displayed blank. A fix was implemented and we are actively monitoring the issue. The Sisense Cloud Support Team can be reached at supportdt@sisense.com</p> Wed, 06 May 2020 17:00:00 -0700https://status.periscopedata.com/incidents/7jswgtc2dl0k
https://status.periscopedata.com/incidents/7jswgtc2dl0kLive Chat Support Unavailable For Some Users
<p><small>Apr <var data-var='date'>24</var>, <var data-var='time'>08:54</var> PDT</small><br><strong>Resolved</strong> - Intercom has rolled back a recent deploy and all of the Intercom services are fully operational. Live chat is now available.</p><p><small>Apr <var data-var='date'>24</var>, <var data-var='time'>08:39</var> PDT</small><br><strong>Update</strong> - Intercom is still investigating the issues with live chat. More information is available on the Intercom status page: https://www.intercomstatus.com/<br />Sisense support team is available via email at supportdt@sisense.com</p><p><small>Apr <var data-var='date'>24</var>, <var data-var='time'>08:09</var> PDT</small><br><strong>Investigating</strong> - Intercom, Sisense’s chat service provider, is experiencing intermittent outages causing potential connection issues within the live chat window. More information is available on the Intercom status page. Sisense support team is available via email at supportdt@sisense.com</p> Fri, 24 Apr 2020 08:54:17 -0700https://status.periscopedata.com/incidents/fnqwllpvdbsz
https://status.periscopedata.com/incidents/fnqwllpvdbszLive Chat Support Unavailable
<p><small>Apr <var data-var='date'>23</var>, <var data-var='time'>07:44</var> PDT</small><br><strong>Resolved</strong> - Intercom has completed the emergency maintenance. Live chat is now available.</p><p><small>Apr <var data-var='date'>23</var>, <var data-var='time'>07:17</var> PDT</small><br><strong>Monitoring</strong> - Intercom has completed the emergency maintenance and are monitoring the fix. More information is available on the Intercom status page: www.intercomstatus.com.</p><p><small>Apr <var data-var='date'>23</var>, <var data-var='time'>07:02</var> PDT</small><br><strong>Investigating</strong> - Intercom, Sisense’s chat service provider, is experiencing an outage causing connection issues within the live chat window. More information is available on the Intercom status page: www.intercomstatus.com.</p> Thu, 23 Apr 2020 07:44:42 -0700https://status.periscopedata.com/incidents/kxp3kgf6zcz7
https://status.periscopedata.com/incidents/kxp3kgf6zcz7GitHub Integration Degraded
<p><small>Apr <var data-var='date'>21</var>, <var data-var='time'>10:19</var> PDT</small><br><strong>Resolved</strong> - GitHub has resolved the issue causing degraded performance. All connections from GitHub to Sisense for Cloud Data Teams is operational.<br />GitHub's status can be monitored here: https://www.githubstatus.com<br /><br />The Sisense Cloud Support Team can be reached at supportdt@sisense.com or via live chat.</p><p><small>Apr <var data-var='date'>21</var>, <var data-var='time'>09:59</var> PDT</small><br><strong>Update</strong> - GitHub has rolled out a fix and is monitoring the situation. <br />GitHub's status can be monitored here: https://www.githubstatus.com/<br /><br />The Sisense Cloud Support Team can be reached at supportdt@sisense.com or via live chat.</p><p><small>Apr <var data-var='date'>21</var>, <var data-var='time'>09:32</var> PDT</small><br><strong>Monitoring</strong> - Github is seeing degraded performances and is investigating the source. This impacts users trying to connect and pull from GitHub repositories to Sisense for Cloud Data Teams. GitHub's status can be monitored here: https://www.githubstatus.com/<br /><br />The Sisense Cloud Support Team can be reached at supportdt@sisense.com or via live chat.</p> Tue, 21 Apr 2020 10:19:42 -0700https://status.periscopedata.com/incidents/bbld5y040kmt
https://status.periscopedata.com/incidents/bbld5y040kmtPython/R Charts Not Loading
<p><small>Apr <var data-var='date'>14</var>, <var data-var='time'>09:40</var> PDT</small><br><strong>Resolved</strong> - Python/R Charts are loading for all users. The Sisense Cloud Support Team can be reached at supportdt@sisense.com or via live chat.</p><p><small>Apr <var data-var='date'>14</var>, <var data-var='time'>08:59</var> PDT</small><br><strong>Monitoring</strong> - Python/R Charts are loading. Engineers will continue to monitor the fix. The Sisense Support Team can be reached at supportdt@sisense.com or via live chat.</p><p><small>Apr <var data-var='date'>14</var>, <var data-var='time'>08:45</var> PDT</small><br><strong>Identified</strong> - Engineers have identified the issue and are determining a fix. The Sisense Cloud Support Team can be reached at supportdt@sisense.com or via live chat.</p><p><small>Apr <var data-var='date'>14</var>, <var data-var='time'>08:34</var> PDT</small><br><strong>Update</strong> - We are continuing to investigate this issue. The Sisense Cloud Support Team can be reached at supportdt@sisense.com or via live chat.</p><p><small>Apr <var data-var='date'>14</var>, <var data-var='time'>08:09</var> PDT</small><br><strong>Investigating</strong> - Python/R Charts in the Sisense application are not loading for some users. Engineers are actively investigating the issue. The Sisense Cloud Support Team can be reached at supportdt@sisense.com or via live chat.</p> Tue, 14 Apr 2020 09:40:22 -0700https://status.periscopedata.com/incidents/w7zt7zq65mtx
https://status.periscopedata.com/incidents/w7zt7zq65mtxKubernetes upgrade
<p><small>Apr <var data-var='date'>11</var>, <var data-var='time'>17:00</var> PDT</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Apr <var data-var='date'>11</var>, <var data-var='time'>16:00</var> PDT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Apr <var data-var='date'> 3</var>, <var data-var='time'>18:58</var> PDT</small><br><strong>Scheduled</strong> - Cloud Data Teams by Sisense will be updating our Kubernetes infrastructure on Saturday, April 11, from 4pm - 7pm PDT. These updates will include new feature gates that will help make our deploy process more robust.<br /><br />It's possible that charts in the Cloud Data Teams by Sisense application will not load for brief periods during this time. In the unlikely event that users are not able to access the Cloud Data Teams application for a significant period of time, the Cloud Data Teams Support Team is available at supportdt@sisense.com. Status updates during the upgrade will be posted to this page.</p> Sat, 11 Apr 2020 17:00:30 -0700https://status.periscopedata.com/incidents/l394hyddh08w
https://status.periscopedata.com/incidents/l394hyddh08wSisense Data Cache Updates Delayed
<p><small>Apr <var data-var='date'> 1</var>, <var data-var='time'>09:52</var> PDT</small><br><strong>Resolved</strong> - All systems are stabilized and caching updates are now operational. The Sisense Cloud Support Team can be reached at supportdt@sisense.com or via live chat.</p><p><small>Apr <var data-var='date'> 1</var>, <var data-var='time'>07:33</var> PDT</small><br><strong>Monitoring</strong> - All caching updates are now are operational. Engineers are currently monitoring to ensure continued functionality. The Sisense Cloud Support Team can be reached at supportdt@sisense.com or via live chat.</p><p><small>Apr <var data-var='date'> 1</var>, <var data-var='time'>07:13</var> PDT</small><br><strong>Identified</strong> - Engineers have identified the issue and a potential fix. Cache updates in the Sisense application are still delayed for some users. The Sisense Cloud Support Team can be reached at supportdt@sisense.com or via live chat.</p><p><small>Apr <var data-var='date'> 1</var>, <var data-var='time'>06:27</var> PDT</small><br><strong>Investigating</strong> - Cache updates in the Sisense application are delayed for some users. Engineers are actively investigating the issue. The Sisense Cloud Support Team can be reached at supportdt@sisense.com or via live chat.</p> Wed, 01 Apr 2020 09:52:49 -0700https://status.periscopedata.com/incidents/6jqw13h2wvsn
https://status.periscopedata.com/incidents/6jqw13h2wvsnSisense for Cloud Data Teams Service Disruption
<p><small>Apr <var data-var='date'> 1</var>, <var data-var='time'>00:30</var> PDT</small><br><strong>Resolved</strong> - Sisense for Cloud Data Teams was unreachable for some users today between 12:34-12:37pm PST due to an outage with our DNS provider, Cloudflare. More information is available on Cloudflare's status page: https://www.cloudflarestatus.com/<br />The Sisense for Cloud Data Teams Support Team can be reached at supportdt@psisense.com or via live chat.</p> Wed, 01 Apr 2020 00:30:00 -0700https://status.periscopedata.com/incidents/6pv4572k6vbq
https://status.periscopedata.com/incidents/6pv4572k6vbqSendGrid Service Disruption
<p><small>Feb <var data-var='date'>19</var>, <var data-var='time'>19:14</var> PST</small><br><strong>Resolved</strong> - SendGrid, Sisense for Cloud Data Team's email provider, has verified that full functionality has been restored. Previously delayed email reports, SQL alerts, and password recovery emails have caught up to their expected schedule and are now processing successfully.The Support Team can be reached at supportdt@sisense.com.</p><p><small>Feb <var data-var='date'>19</var>, <var data-var='time'>18:05</var> PST</small><br><strong>Update</strong> - SendGrid, Sisense for Cloud Data Team's email provider, is experiencing service disruptions. Customers may experience delays in: email reports, SQL alerts, and password recovery emails. Sendgrid has confirmed new emails are being received, and they are working through the queue of delayed emails. The Sendgrid status page can be found at: https://status.sendgrid.com. The Support Team for Sisense for Cloud Data Teams can be reached at supportdt@sisense.com.</p><p><small>Feb <var data-var='date'>19</var>, <var data-var='time'>17:33</var> PST</small><br><strong>Monitoring</strong> - SendGrid, Sisense for Cloud Data Team's email provider, is experiencing service disruptions. Customers may experience delays in: email reports, SQL alerts, password recovery emails. Engineers are actively investigating and confirming impacted functionalities. The Sendgrid status page can be found at: https://status.sendgrid.com. The Support Team for Sisense for Cloud Data Teams can be reached at supportdt@sisense.com.</p> Wed, 19 Feb 2020 19:14:39 -0800https://status.periscopedata.com/incidents/4p38td5g1llk
https://status.periscopedata.com/incidents/4p38td5g1llkCharts with R or Python Not Loading and Caching Delayed
<p><small>Feb <var data-var='date'>18</var>, <var data-var='time'>18:35</var> PST</small><br><strong>Resolved</strong> - Previously delayed materialized views and cache updates have caught up to their expected schedule and are processing successfully. All services are now operational. The Support Team can be reached at supportdt@sisense.com.</p><p><small>Feb <var data-var='date'>18</var>, <var data-var='time'>17:00</var> PST</small><br><strong>Update</strong> - Engineers are still monitoring the fix. Cache and materialization jobs are working to catch up to their expected schedules. The Support Team can be reached at supportdt@sisense.com.</p><p><small>Feb <var data-var='date'>18</var>, <var data-var='time'>15:46</var> PST</small><br><strong>Monitoring</strong> - R and Python Charts are now loading for all users. Engineers are monitoring the fix and returning cache and materialization jobs. The Support Team can be reached at supportdt@sisense.com or via live chat.</p><p><small>Feb <var data-var='date'>18</var>, <var data-var='time'>15:13</var> PST</small><br><strong>Update</strong> - R and Python Charts are now loading for all users. Engineers are working to clear errors for materialized views and cached tables. Engineers are continuing to investigate the root cause of the issue. The Support Team can be reached at supportdt@sisense.com or via live chat.</p><p><small>Feb <var data-var='date'>18</var>, <var data-var='time'>14:46</var> PST</small><br><strong>Update</strong> - R and Python Charts are now loading for all users. SQL views and tables may also have stopped caching during this time and Engineers are working to clear errors for materialized views and cached tables. Engineers are continuing to investigate the root cause of the issue. The Support Team can be reached at supportdt@sisense.com or via live chat.</p><p><small>Feb <var data-var='date'>18</var>, <var data-var='time'>14:14</var> PST</small><br><strong>Update</strong> - Charts are now loading for most users. SQL views and tables may also have stopped caching during this time. Engineers are working to restore erred materialized views and cached tables and are continuing to investigate the root cause of the issue. The Support Team can be reached at supportdt@sisense.com or via live chat.</p><p><small>Feb <var data-var='date'>18</var>, <var data-var='time'>13:37</var> PST</small><br><strong>Identified</strong> - Charts are now loading for most users. SQL views and tables may also have stopped caching during this time. Engineers have rolled back a recent code push and are continuing to investigate the root cause of the issue. The Support Team can be reached at supportdt@sisense.com or via live chat.</p><p><small>Feb <var data-var='date'>18</var>, <var data-var='time'>12:18</var> PST</small><br><strong>Investigating</strong> - Charts with Python or R code are not loading for most users. Engineers are investigating the issue. The Support Team can be reached at supportdt@sisense.com or via live chat.</p> Tue, 18 Feb 2020 18:35:18 -0800https://status.periscopedata.com/incidents/dqx4zysqmmpc
https://status.periscopedata.com/incidents/dqx4zysqmmpcSisense App Caching and Connectivity Issues
<p><small>Jan <var data-var='date'>28</var>, <var data-var='time'>12:00</var> PST</small><br><strong>Resolved</strong> - The Sisense application experienced issues with its caching infrastructure last week that affected a subset of customers. During this incident, users may have experienced issues with databases connections, view materialization and table caching timeouts. A fix was deployed late last week and we are actively monitoring the issue. The Sisense Cloud Support Team can be reached at supportdt@sisense.com</p> Tue, 28 Jan 2020 12:00:00 -0800https://status.periscopedata.com/incidents/0f5h9z14mn7v
https://status.periscopedata.com/incidents/0f5h9z14mn7vLive Chat Support Unavailable
<p><small>Jan <var data-var='date'>17</var>, <var data-var='time'>07:41</var> PST</small><br><strong>Resolved</strong> - Intercom has identified the cause of the issue and provided a fix. Live chat is now available.</p><p><small>Jan <var data-var='date'>17</var>, <var data-var='time'>07:29</var> PST</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Jan <var data-var='date'>17</var>, <var data-var='time'>06:56</var> PST</small><br><strong>Identified</strong> - Intercom, Sisense for Cloud Data Team's chat service provider, is experiencing an outage causing connection issues within the live chat window. More information is available on the Intercom status page: www.intercomstatus.com.<br /><br />The Sisense for Cloud Data Teams Support Team can be reached at support@periscopedata.com for immediate help.</p> Fri, 17 Jan 2020 07:41:04 -0800https://status.periscopedata.com/incidents/d89zsg3g5p2j
https://status.periscopedata.com/incidents/d89zsg3g5p2jDatabase Maintenance
<p><small>Dec <var data-var='date'>14</var>, <var data-var='time'>18:00</var> PST</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Dec <var data-var='date'>14</var>, <var data-var='time'>16:00</var> PST</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Dec <var data-var='date'> 5</var>, <var data-var='time'>17:47</var> PST</small><br><strong>Scheduled</strong> - Periscope Data by Sisense will be performing a scheduled AWS RDS certificate upgrade on Saturday, December 14, from 4pm - 7pm PDT. This upgrade will ensure continued data security.<br /><br />It's possible that charts in the Periscope Data by Sisense application will not load for brief periods during this time. In the unlikely event that users are not able to access the Periscope Data application for a significant period of time, the Periscope Data Support Team is available at support@periscopedata.com. Status updates during the upgrade will be posted to this page.</p> Sat, 14 Dec 2019 18:00:30 -0800https://status.periscopedata.com/incidents/q5r5zdc12ms5
https://status.periscopedata.com/incidents/q5r5zdc12ms5Live Chat Support Unavailable
<p><small>Nov <var data-var='date'>12</var>, <var data-var='time'>08:00</var> PST</small><br><strong>Resolved</strong> - Intercom has identified the cause of the issue and provided a fix. Live chat is now available.</p><p><small>Nov <var data-var='date'>12</var>, <var data-var='time'>07:11</var> PST</small><br><strong>Identified</strong> - Intercom, Periscope Data's chat service provider, is experiencing an outage causing connection issues within the live chat window. More information is available on the Intercom status page: www.intercomstatus.com.<br /><br />The Periscope Data Support Team can be reached at support@periscopedata.com for immediate help.</p> Tue, 12 Nov 2019 08:00:25 -0800https://status.periscopedata.com/incidents/mnxqjvwppdn5
https://status.periscopedata.com/incidents/mnxqjvwppdn5Kubernetes upgrade
<p><small>Oct <var data-var='date'>12</var>, <var data-var='time'>19:00</var> PDT</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Oct <var data-var='date'>12</var>, <var data-var='time'>16:00</var> PDT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Oct <var data-var='date'> 4</var>, <var data-var='time'>07:51</var> PDT</small><br><strong>Update</strong> - We will be undergoing scheduled maintenance during this time.</p><p><small>Oct <var data-var='date'> 3</var>, <var data-var='time'>12:35</var> PDT</small><br><strong>Update</strong> - We will be undergoing scheduled maintenance during this time.</p><p><small>Oct <var data-var='date'> 3</var>, <var data-var='time'>12:34</var> PDT</small><br><strong>Scheduled</strong> - Periscope Data by Sisense will be performing a scheduled Kubernetes upgrade on Saturday, October 12, from 4pm - 7pm PDT. This upgrade contains stability improvements and bug fixes.<br /><br />It's possible that charts in the Periscope Data by Sisense application will not load for brief periods during this time. In the unlikely event that users are not able to access the Periscope Data application for a significant period of time, the Periscope Data Support Team is available at support@periscopedata.com. Status updates during the upgrade will be posted to this page.<br /><br />Thank you.</p> Sat, 12 Oct 2019 19:00:30 -0700https://status.periscopedata.com/incidents/vgs0kkmt8qxh
https://status.periscopedata.com/incidents/vgs0kkmt8qxhPeriscope Data Is Unreachable For Some Users
<p><small>Jul <var data-var='date'> 2</var>, <var data-var='time'>08:09</var> PDT</small><br><strong>Resolved</strong> - Cloudflare's status page has been moved to resolved and Periscope Data is accessible to all users.<br />More information is available on Cloudflare's status page: https://www.cloudflarestatus.com/<br /><br />The Periscope Data Support Team can be reached at support@periscopedata.com or via live chat.</p><p><small>Jul <var data-var='date'> 2</var>, <var data-var='time'>07:47</var> PDT</small><br><strong>Monitoring</strong> - Cloudflare’s status page has been moved to monitoring and Periscope Data is now accessible to all users. <br />More information is available on Cloudflare's status page: https://www.cloudflarestatus.com/<br /><br />The Periscope Data Support Team can be reached at support@periscopedata.com or via live chat.</p><p><small>Jul <var data-var='date'> 2</var>, <var data-var='time'>07:11</var> PDT</small><br><strong>Investigating</strong> - Periscope Data is unreachable for some users due to an outage with our DNS provider, Cloudflare. More information is available on Cloudflare's status page: https://www.cloudflarestatus.com/<br /><br />The Periscope Data Support Team can be reached at support@periscopedata.com or via live chat.</p> Tue, 02 Jul 2019 08:09:07 -0700https://status.periscopedata.com/incidents/v926xz9bsftw
https://status.periscopedata.com/incidents/v926xz9bsftwPeriscope Data Loading Slowly and Queries Not Running
<p><small>Jun <var data-var='date'>11</var>, <var data-var='time'>08:17</var> PDT</small><br><strong>Resolved</strong> - All services are operational. The Periscope Data Support Team can be reached at support@periscopedata.com or via live chat.</p><p><small>Jun <var data-var='date'>11</var>, <var data-var='time'>07:47</var> PDT</small><br><strong>Monitoring</strong> - Engineers are continuing to monitor the fix.</p><p><small>Jun <var data-var='date'>11</var>, <var data-var='time'>06:56</var> PDT</small><br><strong>Identified</strong> - Engineers have identified a potential fix and have applied the change. Periscope Data and queries are running normally for most users.</p><p><small>Jun <var data-var='date'>11</var>, <var data-var='time'>06:20</var> PDT</small><br><strong>Update</strong> - Periscope Data is loading slower than normal and queries are not completing for some users. Engineers are actively investigating the issue. We will update as soon as we have more information. The Periscope Data Support Team can be reached at support@periscopedata.com or via live chat.</p><p><small>Jun <var data-var='date'>11</var>, <var data-var='time'>05:41</var> PDT</small><br><strong>Investigating</strong> - Periscope Data is loading slower than normal for some users and queries are not completing for some users. Engineers are actively investigating the issue. We will update as soon as we have more information. The Periscope Data Support Team can be reached at support@periscopedata.com or via live chat.</p> Tue, 11 Jun 2019 08:17:29 -0700https://status.periscopedata.com/incidents/kk3pzphwv9sq
https://status.periscopedata.com/incidents/kk3pzphwv9sqPeriscope Data Functionality Limited
<p><small>Jun <var data-var='date'>10</var>, <var data-var='time'>18:59</var> PDT</small><br><strong>Resolved</strong> - All services are operational. The Periscope Data Support Team can be reached at support@periscopedata.com.</p><p><small>Jun <var data-var='date'>10</var>, <var data-var='time'>18:26</var> PDT</small><br><strong>Monitoring</strong> - All services are now operational. Engineers are currently monitoring to ensure continued functionality. The Periscope Data Support Team can be reached at support@periscopedata.com.</p><p><small>Jun <var data-var='date'>10</var>, <var data-var='time'>17:15</var> PDT</small><br><strong>Identified</strong> - Queries, caching and embedded dashboards are running for most users. Engineers have rolled the Periscope Data app back to a previous version and are continuing to investigate issues related to background services and email reports.</p><p><small>Jun <var data-var='date'>10</var>, <var data-var='time'>16:07</var> PDT</small><br><strong>Update</strong> - Queries and embedded dashboards are running for most users and tables are caching for some users. Engineers are continuing to monitor working services and investigating issues related to background services and dashboard reports.</p><p><small>Jun <var data-var='date'>10</var>, <var data-var='time'>15:25</var> PDT</small><br><strong>Update</strong> - Tables are caching and queries are running for some users. Engineers are continuing to monitor working services and investigating issues related to major app functionality.</p><p><small>Jun <var data-var='date'>10</var>, <var data-var='time'>14:16</var> PDT</small><br><strong>Update</strong> - Engineers are progressing on the investigation into underlying app functionality. Impacted functionality may include charts, cache, filter queries, CSVs and embeds.</p><p><small>Jun <var data-var='date'>10</var>, <var data-var='time'>13:30</var> PDT</small><br><strong>Update</strong> - Engineers are continuing to investigate issues related to major app functionality.</p><p><small>Jun <var data-var='date'>10</var>, <var data-var='time'>12:47</var> PDT</small><br><strong>Update</strong> - Engineers are continuing to investigate issues related to major app functionality. The Periscope Data Support Team can continue to be reached at support@periscopedata.com or via live chat.</p><p><small>Jun <var data-var='date'>10</var>, <var data-var='time'>12:00</var> PDT</small><br><strong>Update</strong> - Engineers are reporting continued improvements to internal metrics related to major app functionality and are continuing to investigate root causes. The Periscope Data Support Team can continue to be reached at support@periscopedata.com or via live chat.</p><p><small>Jun <var data-var='date'>10</var>, <var data-var='time'>11:32</var> PDT</small><br><strong>Update</strong> - Engineers are making progress on the investigation into issues regarding major app functionality and have seen an improvement in our internal metrics.</p><p><small>Jun <var data-var='date'>10</var>, <var data-var='time'>10:54</var> PDT</small><br><strong>Update</strong> - Engineers are making progress on the investigation into underlying app functionality. Impacted functionality includes charts, cache, filter queries, CSVs and embeds. The Periscope Data Support Team can continue to be reached at support@periscopedata.com or via live chat.</p><p><small>Jun <var data-var='date'>10</var>, <var data-var='time'>10:17</var> PDT</small><br><strong>Update</strong> - Engineers are continuing to investigate issues related to major app functionality.</p><p><small>Jun <var data-var='date'>10</var>, <var data-var='time'>09:42</var> PDT</small><br><strong>Update</strong> - Engineers are continuing to investigate issues related to major app functionality.</p><p><small>Jun <var data-var='date'>10</var>, <var data-var='time'>09:07</var> PDT</small><br><strong>Update</strong> - Engineers are continuing to investigate issues related to major app functionality, including charts, cache, filter queries, CSVs and embeds. The Periscope Data Support Team can be reached at support@periscopedata.com or via live chat.</p><p><small>Jun <var data-var='date'>10</var>, <var data-var='time'>08:31</var> PDT</small><br><strong>Update</strong> - Engineers are continuing to investigate issues related to major app functionality. The Periscope Data Support Team can be reached at support@periscopedata.com or via live chat.</p><p><small>Jun <var data-var='date'>10</var>, <var data-var='time'>08:04</var> PDT</small><br><strong>Update</strong> - Engineers are continuing to investigate issues related to major app functionality. Impacted functionality includes charts, cache, filter queries, CSVs and embeds. The Periscope Data Support Team can be reached at support@periscopedata.com or via live chat.</p><p><small>Jun <var data-var='date'>10</var>, <var data-var='time'>07:28</var> PDT</small><br><strong>Update</strong> - Major functionality including, charts, caching, filter queries, CSVs and embeds are not loading for most users. Engineers are actively investigating the issue. We will update as soon as we have more information. The Periscope Data Support Team can be reached at support@periscopedata.com or via live chat.</p><p><small>Jun <var data-var='date'>10</var>, <var data-var='time'>06:57</var> PDT</small><br><strong>Update</strong> - Charts, caching, filter queries, CSVs and embeds are not loading for most users. Engineers are actively investigating the issue. We will update as soon as we have more information. The Periscope Data Support Team can be reached at support@periscopedata.com or via live chat.</p><p><small>Jun <var data-var='date'>10</var>, <var data-var='time'>06:40</var> PDT</small><br><strong>Investigating</strong> - Charts are not loading for most users. Engineers are actively investigating the issue. We will update as soon as we have more information. The Periscope Data Support Team can be reached at support@periscopedata.com or via live chat.</p> Mon, 10 Jun 2019 18:59:20 -0700https://status.periscopedata.com/incidents/5d93ddlgl23d
https://status.periscopedata.com/incidents/5d93ddlgl23dDatabase upgrade
<p><small>Jun <var data-var='date'> 8</var>, <var data-var='time'>18:03</var> PDT</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Jun <var data-var='date'> 8</var>, <var data-var='time'>16:00</var> PDT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Jun <var data-var='date'> 3</var>, <var data-var='time'>12:50</var> PDT</small><br><strong>Scheduled</strong> - Periscope Data by Sisense will be performing a scheduled database upgrade on Saturday, June 8, from 4pm-7pm PST. Periscope engineers will be upgrading multiple databases used by the application. These upgrades contain performance improvements and bug fixes. <br /><br />We expect that charts in the Periscope Data by Sisense app will not load for a brief period during this time, lasting no more than 20 minutes. In the unlikely event that users are not able to access the Periscope Data app for a longer period of time, the Periscope Data Support Team is available at support@periscopedata.com. Status updates during the upgrade will be posted to this page. Thank you.</p> Sat, 08 Jun 2019 18:03:11 -0700https://status.periscopedata.com/incidents/fddx3vv6bym1
https://status.periscopedata.com/incidents/fddx3vv6bym1Periscope Data Charts Not Loading
<p><small>Jun <var data-var='date'> 5</var>, <var data-var='time'>11:47</var> PDT</small><br><strong>Resolved</strong> - Charts are loading for all users. The Periscope Data Support Team can be reached at support@periscopedata.com or via live chat.</p><p><small>Jun <var data-var='date'> 5</var>, <var data-var='time'>10:16</var> PDT</small><br><strong>Update</strong> - Charts are loading for all users. Engineers have identified the root cause and applied a fix. Engineers are continuing to monitor. The Periscope Data Support Team can be reached at support@periscopedata.com or via live chat.</p><p><small>Jun <var data-var='date'> 5</var>, <var data-var='time'>09:09</var> PDT</small><br><strong>Update</strong> - Charts are loading for all users. Engineers are continuing to monitor the fix. The Periscope Data Support Team can be reached at support@periscopedata.com or via live chat.</p><p><small>Jun <var data-var='date'> 5</var>, <var data-var='time'>08:36</var> PDT</small><br><strong>Update</strong> - Charts are loading for most users. Engineers are continuing to monitor the fix. The Periscope Data Support Team can be reached at support@periscopedata.com or via live chat.</p><p><small>Jun <var data-var='date'> 5</var>, <var data-var='time'>08:07</var> PDT</small><br><strong>Monitoring</strong> - Charts are loading for most users. Engineers will continue to monitor the fix. The Periscope Data Support Team can be reached at support@periscopedata.com or via live chat.</p><p><small>Jun <var data-var='date'> 5</var>, <var data-var='time'>07:37</var> PDT</small><br><strong>Update</strong> - Charts are now loading for most users. Engineers are continuing to investigate the root cause of the issue. The Periscope Data Support Team can be reached at support@periscopedata.com or via live chat.</p><p><small>Jun <var data-var='date'> 5</var>, <var data-var='time'>07:04</var> PDT</small><br><strong>Update</strong> - Charts are now loading for some users. Engineers are continuing to investigate the root cause of the issue. The Periscope Data Support Team can be reached at support@periscopedata.com or via live chat.</p><p><small>Jun <var data-var='date'> 5</var>, <var data-var='time'>06:59</var> PDT</small><br><strong>Update</strong> - We are continuing to investigate this issue.</p><p><small>Jun <var data-var='date'> 5</var>, <var data-var='time'>06:46</var> PDT</small><br><strong>Investigating</strong> - Charts are not loading for most users. Engineers are investigating the issue. The Periscope Data Support Team can be reached at support@periscopedata.com or via live chat.</p> Wed, 05 Jun 2019 11:47:10 -0700https://status.periscopedata.com/incidents/ml70rfb3lg0f
https://status.periscopedata.com/incidents/ml70rfb3lg0f