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REVIEW RESERVATION

Review, change, or cancel reservations made on Daysinn.com. If you need additional assistance, please call 1-800-225-3297 (1-888-709-4024 from Mexico).

Hotel Reviews from Days Inn guests:

I'm going to preface this with the fact that I travel many weekends through the year. I have never run into this practice before: I got an email the day of travel saying they ...
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I'm going to preface this with the fact that I travel many weekends through the year. I have never run into this practice before: I got an email the day of travel saying they had already run my card and it was declined....I used a debit card for the reservation, and had not yet transferred the funds into that account, I do this with some frequency, and sometimes I switch to a different credit card when I arrive. I have NEVER had a problem. I transferred the funds the moment I received the email, and called them, and they explained they ALWAYS run the card in advance, and cancel the reservation for any that are declined so they will have room for guests without reservations. So they fully charged me for both nights before I was onsite, even though it was not a prepaid discount rate for the room. I am just so angry.
The halls absolutely reeked of cigarette smoke, although thankfully the smoke-free room we in smelled of cleaning solution rather than smoke. Paint on the walls was chipped, and springs were sticking out of the mattress at the side of the bed.
We usually stay in moderately priced hotels, Ramadas, Marriotts, etc. I went for the less expensive hotel this time, since we were not going to spend any time in the room, except to sleep. Will never look for the least expensive again.« less

Read management response to this review.

Management response from HospitalityMgr, Manager

Thank you for pointing out our rooms were clean, we work really hard to make sure each and every room is clean for our guest coming in. Yes we still have smoking rooms for our smokers. We try our best to eliminate the smell of smoke in the hallway but like many other hotels that have smoking rooms you are going to smell smoke in certain sections of the hallway. I wish you would of pointed out all the things you pointed out in your review during your stay. I feel as you are pointing out all these things because of the credit card issue, like you mentioned higher upscale hotels like Ramada Inn and etc do charge guest credit card before arrival and we did the same thing. It is the guest responsibility to make sure there is enough funds on the credit card. If the card declines, the hotel at that point can cancel that room and rent it to another guest who has funds to pay for it. If we keep holding rooms for each and every guest with no funds on their credit card we are going to lose businesses, especially if that guest does not come in. Many hotels would not even call the guest or email it would just get canceled. In your case not only did we reach out to you but we offered the same discounted rate you got. In the future please make sure there is enough fund on your card or call the hotel and find out what their policy is.
I hope you do come back and check out our rooms with a clear mind next time, soon we will have no bedding, furniture and television, give those other hotels you stay at run for their money.
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I had stayed here before and it was okay for an inexpensive place to stay but they have been making renovations and improvements and it was clean, free WiFi, which is importan...
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I had stayed here before and it was okay for an inexpensive place to stay but they have been making renovations and improvements and it was clean, free WiFi, which is important me when I am traveling, free breakfast, clean rooms, considerate staff, and pretty quiet. I have recommended it to a few people already.« less

Manager on duty explained that part of the facility had been redone and we were in an unremodeled room. But it had something sticky all over the cornice. Cleanliness has nothi...
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Manager on duty explained that part of the facility had been redone and we were in an unremodeled room. But it had something sticky all over the cornice. Cleanliness has nothing to do with rremodeling.« less