Customer Service

Terms and Conditions

Price, specifications and terms of offers are subject to change without notice. Holmquist Hazelnut Orchards is not responsible for typographical and/or photographical errors. Holmquist Hazelnut Orchards reserves the right to refuse service to anyone.

Payment Methods• Visa• Mastercard• Discover• American Express

Also Check Cards linked to a major credit card listed above.

Your credit card will be charged only when your order is processed, one to five days before your product is shipped.

Sorry, but we cannot accept any checks for payment. However, we do accept check cards linked to a major credit card.

If you do not feel comfortable sending your credit card information over the Internet, and prefer to place the order by phone, simply call (800)-720-0895 and a representative will help you. Hours of operation: Open 5 days a week, 9:00 am to 5:00 pm PST. If no answer, please leave a message and we will return your call within 48 hours.

Shipping Methods• UPS Ground - 2 to 7 business days plus 24-72 hours to process the order.• UPS 2Day - 2 to 3 business days plus 24-72 hours to process the order.

• Shipping times will not be guaranteed.

• All orders require 24-72 hours processing time before shipping.• Holmquist Hazelnut Orchards does not process orders during weekends.• Holmquist Hazelnut Orchards does not guarantee same day shipping.• Holmquist Hazelnut Orchards does not offer International/Canadian shipping options at this time.

Shipping Conditions Because of varying temperatures across the country Holmquist Hazelnut Orchards will not guarantee the condition of any chocolate covered items. Please order at your own risk. No refunds will be allowed on melted chocolate covered hazelnuts.Settling may occur during shipment of your order.

Price MatchingHolmquist Hazelnut Orchards does not price match competitors. For your convenience, all of our most current pricing is listed on our web site and updated in real-time. Prices are non-negotiable.

Return PolicyYour hazelnuts come with a satisfaction guarantee. If for any reason you are not satisfied with our product, simply return the hazelnuts (or remaining hazelnuts if more than one) in its original packaging – unopened–, with a written explanation why you would like a refund. Returns and exchanges of merchandise will be accepted within 15 days of invoice date. Customer satisfaction is our main priority. If you're not happy, we're not happy. (Please note that shipping fees are non refundable, we will only refund shipping costs if the return is a result of our error.

Restocking FeeA 15% restocking fee will be applied to all returns for refund. Shipping charges are non-refundable. No refunds after 15 days.

Processing TimeYou can expect your order to be processed within approximately 24-72 hours, provided the items are in stock and there are no problems with payment verification. Holmquisthazelnuts.com does not guarantee same day-shipping. Orders are not processed on weekends and holidays.

Back-ordersHolmquist Hazelnut Orchards does not sell backordered merchandise. We will never purposely charge a customer for an item that we do not physically have in stock at the time of purchase. Occasional inventory discrepancies may occur due to inaccurate inventory counts or possibly because the last few items on our shelves are damaged and/or not in a condition that we can in good faith sell to a customer. In that instance we will refund your credit/debit card for the item, along with any shipping charges. An email will also be sent to you of the situation.

Order statusNo tracking information will be emailed to you once your order has shipped. Please send us an email with your order number if you would like the tracking number sent to you.

SecuritySecurity is our number one priority. All on-line transactions are sent through our secure server and encrypted with 128-bit technology. Once we receive your information through the internet, only trusted, authorized employees will process the payment to make sure your information is handled with the utmost level security.

"Cookies"Cookies are alphanumeric identifiers that are placed by us on your computer's hard drive through your web browser to enable our systems to recognize your browser when you make future visits to our website, and to store certain information (such as items placed in your shopping cart) between visits. You can stop your computer from storing cookies if you want to. Most browsers will tell you how to prevent your browser from accepting new cookies, how to have the browser notify you when you receive a new cookie, or how to disable cookies altogether. You should look in the "help" area shown on your browser's toolbar. Because cookies allow you to have the benefit of our personalized features, we recommend that you leave them turned on.

PrivacyHolmquist Hazelnut Orchards respects your privacy. We will not under any circumstances sell or release your information to anyone except as outlined in our privacy policy. All of the information obtained from our web site will be used for processing purposes only. The only e-mails you will receive from Holmquist Hazelnut Orchard are updates to any recent orders and/or returns.

Change ordersYou may request a change to your order provided the order has not already been shipped. Please call 1-800-720-0895 to request a change to your order. Please have your sales order number ready for better assistance. We strongly discourage sending change order requests via email because it is unlikely we will receive the message in time to make an adjustment due to the sheer volume of emails we receive each day.

Cancel ordersYou may request that an order be cancelled provided the order has not already been processed and shipped. Simply call 1-800-720-0895 to request an order cancellation. We strongly discourage sending order cancellation requests via email because it is unlikely we will receive the message in time to void the order due to the sheer volume of emails we receive each day.

Volume discountsHolmquist Hazelnut Orchards does not have a reseller or discount program available at this time. We work hard to negotiate the best values on the Internet and offer these tremendous values to all of our customer via our website. All of the inventory shown online is live, posted in real-time, and accessible 24/7/365.

Product listingsHolmquist Hazelnut Orchards strives for accuracy in all item descriptions, photographs, compatibility references, detailed specifications, pricing, links and any other product-related information contained herein or referenced on our website. Due to human error and other determinates we cannot guarantee that all item descriptions, photographs, compatibility references, detailed specifications, pricing, links and any other product-related information listed is entirely accurate, complete or current, nor can we assume responsibility for these errors. In the event a product listed on our website is labeled with an incorrect price due to some typographical, informational, technical or other error, Holmquist Hazelnut Orchards shall at its sole discretion have the right to refuse and/or cancel any order for said product and immediately amend, correct and/or remove the inaccurate information. Additionally, all hyperlinks to other websites from Holmquist Hazelnut Orchards are provided as resources to customers looking for additional information and/or professional opinion. Holmquist Hazelnut Orchards does not assume responsibility for the claims and/or representations made on these or any other websites.

Product RevisionsHolmquist Hazelnut Orchards is not responsible for changes or variations in product specifications and/or physical appearance. In the interest of our customers, Holmquist Hazelnut Orchards puts forth its best efforts to ensure that all product information is up-to-date and factual. Unfortunately there are varying determinates which, although infrequent, could cause the information on our website to become outdated without our immediate knowledge. This includes but is not limited to new versions or revisions, color deviations, retail package alterations and other variations that may be considered inconsequential by the manufacturer. Holmquist Hazelnut Orchards relies on the manufacturer to communicate these differences. Presently we have no way of alerting customers prior to purchase in the event the manufacturer fails to do so. Consequently, Holmquist Hazelnut Orchards will not be held responsible for product revision changes.

By accepting delivery of any product delivered from Holmquist Hazelnut Orchards ("holmquisthazelnuts.com"), you ("Customer") agree to be bound by the terms and conditions listed below. You and Holmquist Hazelnut Orchards agree that the following terms and conditions are the exclusive terms governing the sales transaction between Customer and Holmquist Hazelnut Orchards. Any attempt to alter, supplement, modify or amend these terms and conditions by the Customer will be considered a material alteration of this agreement and, therefore, are null and void. In addition, these terms and conditions are subject to change at any time, without prior written notice. Therefore, please check these terms and conditions carefully each time you place an order with or accept delivery of any goods from Holmquist Hazelnut Orchards.