If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our Best of Ballard collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Best of Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard DeliveryOrders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold DeliveryThreshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice. Delivery is typically 2-3 weeks from the date item is shipped but may vary depending on your residence and location of shipment pickup.

In-Home DeliveryIn-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery Express orders received by 4 p.m. EST are shipped the same day. For items under 15 lb., the following Express Delivery rates apply:

Swatch ShippingBallard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Rated 4.7 out of 5 by 27
reviewers.

Rated 5 out of 5 by RusticLvr Rustic and looks antique!
The finish on this chandelier is amazing--the rust-looking finish makes it look like an antique candle chandelier that has been converted to an electrical fixture. Our Hungarian friend said it looked like a European antique. It definitely looks more expensive than it is and the "candles" are glass instead of plastic for a classier look. I bought it for our cabin and its rustic charm really completes the European country lodge look we were going for. Only drawback is that the chain cannot be custom ordered to be longer than 6', but we used black chain closer to the ceiling to hang it in our cathedral ceiling dining area and it's not noticible. Definitely recommend!
September 8, 2012

Rated 3 out of 5 by CrowLady54 Beautiful but oil rubbed bronze not iron in color.
Was surprised when I opened the box. After reading reviews expected this to be more black/iron in color. It's not. It's definitely oil rubbed bronze. We are building our home and won't be hanging the light until August. Open concept home and my kitchen has soapstone counters and black pulls on the cabinets so I'm hoping this will look okay. Love the style of the chandelier
May 9, 2016

Rated 5 out of 5 by look4lighting This product has a great look
The fixture looks great, nice character - makes a statement.
August 3, 2015

Rated 5 out of 5 by Pippidypop Gorgeous chandelier!
This light has beautiful finishes, looks like it's an antique fixture with it's dark rusted metal. Haven't installed it yet, will be hung in the cathedral ceiling of a sunroom under construction. Can't wait to see it mounted!i
April 16, 2015

Open and airy, the Jovan 6-Light Chandelier has an impressive architectural presence.
The central orb is shaped from ribs of square stock steel. Each rib holds a classic torchere topped with an etched opal glass shade that bathes the warm ...

The Francesca 6-Light Chandelier blends old world style with a sleek, modern
attitude. Layered drapes of silver mesh metal cord crisscross the French gold leaf frame for rich texture and dimension. An antique silver wash softens the gold leaf to ...