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onDEF61CC1AAB4D628937848D4EC8B4E24Filter by result typeMissing required field(s) in component.BrandOS (Optional)Top Support LinksSelect TopicModelOR, choose the product or service you need help with hereMost PopularLook for a wireless device you need help with/pages/Fido/support/navigationOne Column Page/pages/Fido/support/navigationmainContent[0]Support NavigationFilter By Support Topictrue/content/Shared/Guided Navigation/Support LandingMainContent1contentslotContentSlot.jspcontent/Shared/Guided Navigation/Support Landing/Category - ENNavigation Containertruefalse?N=2484452033+770765067&Nr=AND%28Language_D%3AEN%2CProvince_D%3AON%29/support/navigation428/pages/pages/support/navigation/FidoMobilerui-icon-wirelesswirelessDimension_Management.csv3Category_Mobile/cms/images/Esupport/icons/lob/wireless.pngMobilefalse?N=2484452033+3921168528&Nr=AND%28Language_D%3AEN%2CProvince_D%3AON%29/support/navigation73/pages/pages/support/navigation/FidoInternetrui-icon-internetinternetDimension_Management.csv2Category_Internet/cms/images/Esupport/icons/lob/internet.pngInternetfalse?N=2484452033+3954442613&Nr=AND%28Language_D%3AEN%2CProvince_D%3AON%29/support/navigation11/pages/pages/support/navigation/FidoBilling & Account Managementrui-icon-accountwirelessDimension_Management.csvCategory_Billing & Account Management/cms/images/Esupport/icons/lob/wireless.pngBilling &amp; Account Managementfalsedefaultcontent/Shared/Guided Navigation/Support Landing/Category - ENnavigation[0]CategoryrefinementmenuCategoryCategoryguidednavigation/pages/Fido/supportLanding/spotlights/mostPopularNavigation StateMost Popularpage/pages/support/navigation/pages/support/navigation/Fido3Language_DN154520281308715452028131056031/Language_D/EN/support/navigation5EF5C6C33520097C0B45790A2933382F1/pages?N=2484452033&Nr=AND%28Language_D%3AEN%2CProvince_D%3AON%29/support/navigation/pages/pages/support/navigation/Fido/pages/Fido/support/navigationOne Column Page/pages/Fido/support/navigationmainContent[0]Support NavigationFilter By Support Topictrue/content/Shared/Guided Navigation/Support LandingMainContent1contentslotContentSlot.jspcontent/Shared/Guided Navigation/Support Landing/Category - ENNavigation Containerguidednavigation/pages/Fido/supportLanding/spotlights/mostPopularNavigation StateMost Popularpage/pages/support/navigation/pages/support/navigation/Fido3Language_DRecord_TypeN1545203685571154520368558735/Language_D/EN/Record_Type/Content/support/navigation3DD9A8698829A7B2B0B7FE668755FADA2/pages?N=2484452033+2715427381&Nr=AND%28Language_D%3AEN%2CProvince_D%3AON%29/support/navigation/pages/pages/support/navigation/Fido/pages/Fido/supportDynamic Page Slot/content/Fido/Support LandingPage1pageslot/pages/support/pages/support/Fidocontent/Fido/Support Landing/Default Suppport LandingSupport Landing Pagecontent/Fido/Support Landing/Default Suppport LandingSupportLanding_Searchbox[0]Search BoxAutoSuggestPanel11contentslottypeaheadWhat Can We Help you With?Ask us!Comment pouvons-nous vous aider?Demandez-nous!content/Fido/Support Landing/Default Suppport LandingSupportLanding_Navigation[0]Main Content SlotFilter By Support Topictrue/content/Shared/Guided Navigation/Support LandingMainContent1contentslotContentSlot.jspcontent/Shared/Guided Navigation/Support Landing/Category - ENNavigation Containerguidednavigation/pages/Fido/supportLanding/spotlights/mostPopularNavigation StateMost Popularcontent/Fido/Support Landing/Default Suppport LandingSupportLanding_Spotlights[0]Main Content SlotTrending Support Topicstrue/content/Shared/Spotlights/Support Landing/DefaultMainContent20contentslotContentSlot.jspSee AllspotlightSpotlight Recordsspotlight-recordscontent/Shared/Spotlights/Support Landing/Default/Static Records - ENSee All/_/R-%2Fconsumer%2Fcontent%2Fconfigure-unlocked-device-guide_EN/pages/support/Fido0regular776&lt;p&gt;If you are using a mobile phone that you have purchased outside of Canada or from a different carrier, you should be able to use it with Fido as long as it is &amp;ldquo;unlocked&amp;rdquo;.&lt;/p&gt;&lt;div class=&quot;gray-bg&quot;&gt;&lt;h3&gt;Things to Know&lt;/h3&gt;&lt;ul&gt;&lt;li&gt;&lt;strong&gt;Your device must be compatible with the Fido network,&lt;/strong&gt; which uses GSM, UMTS, HSPA and HSPA+ at 850 MHz and 1900 MHz. To access &lt;strong&gt;LTE&lt;/strong&gt; network, the phone must be compatible with: &lt;ul&gt;&lt;li&gt;700 MHz on Band 17;&lt;/li&gt;&lt;li&gt;1700/2100 MHz on Band 4;&lt;/li&gt;&lt;li&gt;2600 MHz on Band 7.&lt;/li&gt;&lt;/ul&gt;&lt;/li&gt;&lt;/ul&gt;&lt;p&gt;How to find this information? Refer to the manufacturer's official website.&lt;/p&gt;&lt;p&gt;If you are unsure of how to check the frequencies your device supports, try the manufacturer's official website and search for the specifications for your particular phone/smartphone model;&lt;/p&gt;&lt;ul&gt;&lt;li&gt;If your device is locked, it needs to be unlocked by the original carrier it was bought from.&lt;/li&gt;&lt;li&gt;If your device is not compatible, consult our latest selection of &lt;a href=&quot;/web/Fido.portal?_nfpb=true&amp;amp;_pageLabel=devices&amp;amp;lang=en&quot;&gt;phones and devices;&lt;/a&gt;&lt;/li&gt;&lt;li&gt;To use your unlocked device, you must have an active Fido SIM card:&lt;/li&gt;&lt;/ul&gt;&lt;/div&gt;&lt;h3&gt;If your SIM card is already activated:&lt;/h3&gt;&lt;ul&gt;&lt;li&gt;Simply insert your SIM card into your mobile phone or smartphone.&lt;/li&gt;&lt;/ul&gt;&lt;h3&gt;If your SIM card is not activated yet:&lt;/h3&gt;&lt;ul&gt;&lt;li&gt;Activate your Fido service with one of our plans: &lt;ul&gt;&lt;li&gt;&lt;a href=&quot;/web/Fido.portal?_nfpb=true&amp;amp;_pageLabel=activation_land&amp;amp;lang=en&quot;&gt;Online&lt;/a&gt;&lt;/li&gt;&lt;li&gt;Over the phone (&lt;strong&gt;1-866-302-FIDO (3436)&lt;/strong&gt;)&lt;/li&gt;&lt;li&gt;In a Fido store.&lt;/li&gt;&lt;/ul&gt;&lt;/li&gt;&lt;/ul&gt;&lt;h3&gt;To purchase a SIM card:&lt;/h3&gt;&lt;ul&gt;&lt;li&gt;Visit your nearest &lt;a href=&quot;/web/page/portal/Fido/StoreLocator&quot;&gt;Fido store&lt;/a&gt; or buy it &lt;a href=&quot;/web/page/portal/Fido/SmartCard&quot;&gt;Online&lt;/a&gt; &lt;/li&gt;&lt;/ul&gt;&lt;div class=&quot;support-divider-primary&quot;&gt;&amp;nbsp;&lt;/div&gt;&lt;h3&gt;Once activated, configure your device settings&lt;/h3&gt;&lt;div class=&quot;faq-container&quot;&gt;&lt;div class=&quot;faq-question&quot;&gt;&lt;h3&gt;How to configure an iPhone&lt;/h3&gt;&lt;span class=&quot;action&quot;&gt; &lt;em class=&quot;rui-icon-plus&quot;&gt;&lt;/em&gt; &lt;/span&gt;&lt;/div&gt;&lt;div id=&quot;answer1&quot; class=&quot;collapse&quot;&gt;&lt;div class=&quot;faq-answer&quot;&gt;&lt;ul&gt;&lt;li&gt;Insert your Fido SIM card and turn the iPhone on;&lt;/li&gt;&lt;li&gt;You will be asked to activate your phone; &lt;ul&gt;&lt;li&gt;Follow the wizard on the screen to complete the activation. Activation can be done over Wi-Fi (depending on your software version) or by connecting to your computer and using iTunes.&lt;/li&gt;&lt;/ul&gt;&lt;/li&gt;&lt;li&gt;After you finish the activation, your iPhone will be set up properly to use the Internet on the Fido network.&lt;/li&gt;&lt;/ul&gt;&lt;/div&gt;&lt;/div&gt;&lt;/div&gt;&lt;div class=&quot;faq-container&quot;&gt;&lt;div class=&quot;faq-question&quot;&gt;&lt;h3&gt;How to configure an Android device&lt;/h3&gt;&lt;span class=&quot;action&quot;&gt; &lt;em class=&quot;rui-icon-plus&quot;&gt;&lt;/em&gt; &lt;/span&gt;&lt;/div&gt;&lt;div id=&quot;answer2&quot; class=&quot;collapse&quot;&gt;&lt;div class=&quot;faq-answer&quot;&gt;&lt;p&gt;Android is available on many devices and different versions exist in the market. Some of the names and information or settings below may vary depending on the device you have. This guide was made to provide instructions on as many devices and versions of the Android OS as possible starting from Android version 2.0.&lt;/p&gt;&lt;ul&gt;&lt;li&gt;Tap on &lt;strong&gt;Settings &amp;gt; Wireless &amp;amp; Networks &amp;gt; Mobile Networks &amp;gt; Access Point Names&lt;/strong&gt;;&lt;/li&gt;&lt;li&gt;Once on the APN screen, press the &lt;strong&gt;Options&lt;/strong&gt; button on the device;&lt;/li&gt;&lt;li&gt;Tap on &lt;strong&gt;New APN&lt;/strong&gt;&lt;/li&gt;&lt;li&gt;Enter a name into the &lt;strong&gt;APN Name&lt;/strong&gt; field.&lt;/li&gt;&lt;li&gt;Please insert the following APN settings:&lt;p&gt;&lt;strong&gt;APN Settings:&lt;/strong&gt;&lt;/p&gt;&lt;ul&gt;&lt;li&gt;&lt;strong&gt;APN:&lt;/strong&gt; Fido-core-appl1.apn&lt;/li&gt;&lt;li&gt;If you have a LTE device, use the following setting: &lt;strong&gt;LTEMOBILE.APN&lt;/strong&gt;&lt;/li&gt;&lt;/ul&gt;&lt;p&gt;&lt;strong&gt;MMS (Picture &amp;amp; Video Messaging Settings):&lt;/strong&gt;&lt;/p&gt;&lt;ul&gt;&lt;li&gt;&lt;strong&gt; MMSC:&lt;/strong&gt; http://mms.fido.ca&lt;/li&gt;&lt;li&gt;&lt;strong&gt;MMS Proxy:&lt;/strong&gt; 205.151.11.13&lt;/li&gt;&lt;li&gt;&lt;strong&gt;MMS Port:&lt;/strong&gt; 80&lt;/li&gt;&lt;/ul&gt;&lt;/li&gt;&lt;li&gt;Leave the following fields blank: &lt;strong&gt;Proxy, Port, User Name, Password, Server&lt;/strong&gt;&lt;/li&gt;&lt;li&gt;Press the Options button on your device, tap on &lt;strong&gt; Save&lt;/strong&gt; in order to save the APN settings. &lt;/li&gt;&lt;li&gt;Restart the phone and try browsing the Internet.&lt;/li&gt;&lt;/ul&gt;&lt;p&gt;&lt;strong&gt;NOTE:&lt;/strong&gt; The created APN will show up on the APNs screen. To activate the APN, tap on the radio button located in front of APN.&lt;/p&gt;&lt;/div&gt;&lt;/div&gt;&lt;/div&gt;&lt;div class=&quot;faq-container&quot;&gt;&lt;div class=&quot;faq-question&quot;&gt;&lt;h3&gt;How to configure a BlackBerry device&lt;/h3&gt;&lt;span class=&quot;action&quot;&gt; &lt;em class=&quot;rui-icon-plus&quot;&gt;&lt;/em&gt; &lt;/span&gt;&lt;/div&gt;&lt;div id=&quot;answer3&quot; class=&quot;collapse&quot;&gt;&lt;div class=&quot;faq-answer&quot;&gt;&lt;p&gt;The required BlackBerry service books will be sent to your phone, and the messaging and browser settings will be automatically configured. If the operating system is prior to OS5, set up your browser settings to use the WAP Browser.&lt;/p&gt;&lt;ul&gt;&lt;li&gt;Select any browser on the home screen;&lt;/li&gt;&lt;li&gt;Select the &lt;strong&gt;Menu&lt;/strong&gt; button, then &lt;strong&gt;Option&lt;/strong&gt;;&lt;/li&gt;&lt;li&gt;Select &lt;strong&gt;General Properties&lt;/strong&gt; then, &lt;strong&gt;Default Browser&lt;/strong&gt; and &lt;strong&gt;WAP Browser&lt;/strong&gt;;&lt;/li&gt;&lt;li&gt;To validate the OS version, go to &lt;strong&gt;Option&lt;/strong&gt; then &lt;strong&gt;About&lt;/strong&gt;.&lt;/li&gt;&lt;/ul&gt;&lt;p&gt;If you have any problems accessing the Internet on your phone, get help in the BlackBerry browser menu.&lt;/p&gt;&lt;/div&gt;&lt;/div&gt;&lt;/div&gt;&lt;div class=&quot;faq-container&quot;&gt;&lt;div class=&quot;faq-question&quot;&gt;&lt;h3&gt;How to configure other smartphones&lt;/h3&gt;&lt;span class=&quot;action&quot;&gt; &lt;em class=&quot;rui-icon-plus&quot;&gt;&lt;/em&gt; &lt;/span&gt;&lt;/div&gt;&lt;div id=&quot;answer4&quot; class=&quot;collapse&quot;&gt;&lt;div class=&quot;faq-answer&quot;&gt;&lt;p&gt;Please refer to the user guide from the phone manufacturer for instructions. You might need the following information.&lt;/p&gt;&lt;p&gt;&lt;strong&gt;APN Settings:&lt;/strong&gt;&lt;/p&gt;&lt;ul&gt;&lt;li&gt;&lt;strong&gt;APN:&lt;/strong&gt; Fido-core-appl1.apn&lt;/li&gt;&lt;li&gt;If you have a LTE device, use the following setting: &lt;strong&gt;LTEMOBILE.APN&lt;/strong&gt;&lt;/li&gt;&lt;/ul&gt;&lt;p&gt;&lt;strong&gt;MMS (Picture &amp;amp; Video Messaging Settings):&lt;/strong&gt;&lt;/p&gt;&lt;ul&gt;&lt;li&gt;&lt;strong&gt; MMSC:&lt;/strong&gt; http://mms.fido.ca&lt;/li&gt;&lt;li&gt;&lt;strong&gt;MMS Proxy:&lt;/strong&gt; 205.151.11.13&lt;/li&gt;&lt;li&gt;&lt;strong&gt;MMS Port:&lt;/strong&gt; 80&lt;/li&gt;&lt;/ul&gt;&lt;/div&gt;&lt;/div&gt;&lt;/div&gt;&lt;div class=&quot;faq-container&quot;&gt;&lt;div class=&quot;faq-question&quot;&gt;&lt;h3&gt;How to configure a mobile phone (non smartphone)&lt;/h3&gt;&lt;span class=&quot;action&quot;&gt; &lt;em class=&quot;rui-icon-plus&quot;&gt;&lt;/em&gt; &lt;/span&gt;&lt;/div&gt;&lt;div id=&quot;answer5&quot; class=&quot;collapse&quot;&gt;&lt;div class=&quot;faq-answer&quot;&gt;&lt;p&gt;Please refer directly to the user guide from the phone manufacturer's for instructions. You might need the following information.&lt;/p&gt;&lt;p&gt;&lt;strong&gt;WAP Settings:&lt;/strong&gt;&lt;/p&gt;&lt;ul&gt;&lt;li&gt; &lt;strong&gt;APN:&lt;/strong&gt; wap.fido.ca&lt;/li&gt;&lt;li&gt;&lt;strong&gt;MMS Proxy:&lt;/strong&gt; 205.151.11.11&lt;/li&gt;&lt;li&gt;&lt;strong&gt;MMS Port: &lt;/strong&gt; 80&lt;/li&gt;&lt;/ul&gt;&lt;p&gt;&lt;strong&gt;Internet Settings:&lt;/strong&gt;&lt;/p&gt;&lt;ul&gt;&lt;li&gt;&lt;strong&gt;APN:&lt;/strong&gt; internet.fido.ca&lt;/li&gt;&lt;li&gt;&lt;strong&gt;MMS Proxy:&lt;/strong&gt; 205.151.11.11&lt;/li&gt;&lt;li&gt;&lt;strong&gt;MMS Port:&lt;/strong&gt; 80&lt;/li&gt;&lt;/ul&gt;&lt;p&gt;&lt;strong&gt;MMS (Picture &amp;amp; Video Messaging Settings):&lt;/strong&gt;&lt;/p&gt;&lt;ul&gt;&lt;li&gt;&lt;strong&gt;APN:&lt;/strong&gt; mms.fido.ca&lt;/li&gt;&lt;li&gt;&lt;strong&gt;MMSC:&lt;/strong&gt; http://mms.fido.ca&lt;/li&gt;&lt;li&gt;&lt;strong&gt;MMS Proxy:&lt;/strong&gt; 205.151.11.13&lt;/li&gt;&lt;li&gt;&lt;strong&gt;MMS Port:&lt;/strong&gt; 80&lt;/li&gt;&lt;/ul&gt;&lt;/div&gt;&lt;/div&gt;&lt;/div&gt;How to configure an unlocked device | Fido Support2017-08-24 18:33:04 EDThow_tosroaming_travelPrimary10SupportSupportHow to configure an unlocked device | Fido SupportEN/consumer/content/configure-unlocked-device-guide_ENHow to configure an unlocked device | Fido Supportroaming_travelhow_tosSupport2017-08-24 18:33:04 EDTHow to configure an unlocked device | Fido SupportMobileSupportFido<p>If you are using a mobile phone that you have purchased outside of Canada or from a different carrier, you should be able to use it with Fido as long as it is &ldquo;unlocked&rdquo;.</p><div class="gray-bg"><h3>Things to Know</h3><ul><li><strong>Your device must be compatible with the Fido network,</strong> which uses GSM, UMTS, HSPA and HSPA+ at 850 MHz and 1900 MHz. To access <strong>LTE</strong> network, the phone must be compatible with: <ul><li>700 MHz on Band 17;</li><li>1700/2100 MHz on Band 4;</li><li>2600 MHz on Band 7.</li></ul></li></ul><p>How to find this information? Refer to the manufacturer's official website.</p><p>If you are unsure of how to check the frequencies your device supports, try the manufacturer's official website and search for the specifications for your particular phone/smartphone model;</p><ul><li>If your device is locked, it needs to be unlocked by the original carrier it was bought from.</li><li>If your device is not compatible, consult our latest selection of <a href="/web/Fido.portal?_nfpb=true&amp;_pageLabel=devices&amp;lang=en">phones and devices;</a></li><li>To use your unlocked device, you must have an active Fido SIM card:</li></ul></div><h3>If your SIM card is already activated:</h3><ul><li>Simply insert your SIM card into your mobile phone or smartphone.</li></ul><h3>If your SIM card is not activated yet:</h3><ul><li>Activate your Fido service with one of our plans: <ul><li><a href="/web/Fido.portal?_nfpb=true&amp;_pageLabel=activation_land&amp;lang=en">Online</a></li><li>Over the phone (<strong>1-866-302-FIDO (3436)</strong>)</li><li>In a Fido store.</li></ul></li></ul><h3>To purchase a SIM card:</h3><ul><li>Visit your nearest <a href="/web/page/portal/Fido/StoreLocator">Fido store</a> or buy it <a href="/web/page/portal/Fido/SmartCard">Online</a> </li></ul><div class="support-divider-primary">&nbsp;</div><h3>Once activated, configure your device settings</h3><div class="faq-container"><div class="faq-question"><h3>How to configure an iPhone</h3><span class="action"> <em class="rui-icon-plus"></em> </span></div><div id="answer1" class="collapse"><div class="faq-answer"><ul><li>Insert your Fido SIM card and turn the iPhone on;</li><li>You will be asked to activate your phone; <ul><li>Follow the wizard on the screen to complete the activation. Activation can be done over Wi-Fi (depending on your software version) or by connecting to your computer and using iTunes.</li></ul></li><li>After you finish the activation, your iPhone will be set up properly to use the Internet on the Fido network.</li></ul></div></div></div><div class="faq-container"><div class="faq-question"><h3>How to configure an Android device</h3><span class="action"> <em class="rui-icon-plus"></em> </span></div><div id="answer2" class="collapse"><div class="faq-answer"><p>Android is available on many devices and different versions exist in the market. Some of the names and information or settings below may vary depending on the device you have. This guide was made to provide instructions on as many devices and versions of the Android OS as possible starting from Android version 2.0.</p><ul><li>Tap on <strong>Settings &gt; Wireless &amp; Networks &gt; Mobile Networks &gt; Access Point Names</strong>;</li><li>Once on the APN screen, press the <strong>Options</strong> button on the device;</li><li>Tap on <strong>New APN</strong></li><li>Enter a name into the <strong>APN Name</strong> field.</li><li>Please insert the following APN settings:<p><strong>APN Settings:</strong></p><ul><li><strong>APN:</strong> Fido-core-appl1.apn</li><li>If you have a LTE device, use the following setting: <strong>LTEMOBILE.APN</strong></li></ul><p><strong>MMS (Picture &amp; Video Messaging Settings):</strong></p><ul><li><strong> MMSC:</strong> http://mms.fido.ca</li><li><strong>MMS Proxy:</strong> 205.151.11.13</li><li><strong>MMS Port:</strong> 80</li></ul></li><li>Leave the following fields blank: <strong>Proxy, Port, User Name, Password, Server</strong></li><li>Press the Options button on your device, tap on <strong> Save</strong> in order to save the APN settings. </li><li>Restart the phone and try browsing the Internet.</li></ul><p><strong>NOTE:</strong> The created APN will show up on the APNs screen. To activate the APN, tap on the radio button located in front of APN.</p></div></div></div><div class="faq-container"><div class="faq-question"><h3>How to configure a BlackBerry device</h3><span class="action"> <em class="rui-icon-plus"></em> </span></div><div id="answer3" class="collapse"><div class="faq-answer"><p>The required BlackBerry service books will be sent to your phone, and the messaging and browser settings will be automatically configured. If the operating system is prior to OS5, set up your browser settings to use the WAP Browser.</p><ul><li>Select any browser on the home screen;</li><li>Select the <strong>Menu</strong> button, then <strong>Option</strong>;</li><li>Select <strong>General Properties</strong> then, <strong>Default Browser</strong> and <strong>WAP Browser</strong>;</li><li>To validate the OS version, go to <strong>Option</strong> then <strong>About</strong>.</li></ul><p>If you have any problems accessing the Internet on your phone, get help in the BlackBerry browser menu.</p></div></div></div><div class="faq-container"><div class="faq-question"><h3>How to configure other smartphones</h3><span class="action"> <em class="rui-icon-plus"></em> </span></div><div id="answer4" class="collapse"><div class="faq-answer"><p>Please refer to the user guide from the phone manufacturer for instructions. You might need the following information.</p><p><strong>APN Settings:</strong></p><ul><li><strong>APN:</strong> Fido-core-appl1.apn</li><li>If you have a LTE device, use the following setting: <strong>LTEMOBILE.APN</strong></li></ul><p><strong>MMS (Picture &amp; Video Messaging Settings):</strong></p><ul><li><strong> MMSC:</strong> http://mms.fido.ca</li><li><strong>MMS Proxy:</strong> 205.151.11.13</li><li><strong>MMS Port:</strong> 80</li></ul></div></div></div><div class="faq-container"><div class="faq-question"><h3>How to configure a mobile phone (non smartphone)</h3><span class="action"> <em class="rui-icon-plus"></em> </span></div><div id="answer5" class="collapse"><div class="faq-answer"><p>Please refer directly to the user guide from the phone manufacturer's for instructions. You might need the following information.</p><p><strong>WAP Settings:</strong></p><ul><li> <strong>APN:</strong> wap.fido.ca</li><li><strong>MMS Proxy:</strong> 205.151.11.11</li><li><strong>MMS Port: </strong> 80</li></ul><p><strong>Internet Settings:</strong></p><ul><li><strong>APN:</strong> internet.fido.ca</li><li><strong>MMS Proxy:</strong> 205.151.11.11</li><li><strong>MMS Port:</strong> 80</li></ul><p><strong>MMS (Picture &amp; Video Messaging Settings):</strong></p><ul><li><strong>APN:</strong> mms.fido.ca</li><li><strong>MMSC:</strong> http://mms.fido.ca</li><li><strong>MMS Proxy:</strong> 205.151.11.13</li><li><strong>MMS Port:</strong> 80</li></ul></div></div></div>roaming_travelIf you are using a mobile phone that you have purchased outside of Canada or from a different carrier, you should be able to use it with Fido as long as it is &ldquo;unlocked&rdquo;.ABBCMBNBNLNSNTNUONPEQCSKYTHow to configure an unlocked device | Fido SupportSupport/consumer/content/configure-unlocked-device-guideMobileconsumer/consumer/content/configure-unlocked-device-guide_ENregularMobileroaming_travelSupportHow to configure an unlocked device | Fido Support/consumer/content/configure-unlocked-device-guide_ENregular/_/R-%2Fconsumer%2Fcontent%2Fpostpaid-voice-messaging_EN/pages/support/Fido0voiceregular705Voice Messaging | Fido Support&lt;div class=&quot;rui-support-resulttypes support-tabs&quot;&gt;&lt;ul&gt;&lt;li&gt;&lt;a href=&quot;/consumer/content/prepaid-voice-messaging&quot;&gt; Prepaid &lt;/a&gt;&lt;/li&gt;&lt;li class=&quot;active&quot;&gt;&lt;a&gt; Postpaid &lt;/a&gt;&lt;/li&gt;&lt;/ul&gt;&lt;/div&gt;&lt;p&gt;&amp;nbsp;&lt;/p&gt;&lt;p&gt;&lt;strong&gt;Voice Messaging:&lt;/strong&gt; Allows a person who calls you to record a message when you&amp;rsquo;re unavailable to answer.&lt;br /&gt; &lt;a href=&quot;/web/content/manageyourcalls/calldisplay_minivoicemail&quot;&gt;How much does it cost?&lt;/a&gt;&lt;/p&gt;&lt;p&gt;&lt;strong&gt;Premium Voicemail-To-Text:&lt;/strong&gt; Allows you to listen to and READ your messages without dialing into your Voice Messaging service. Available for any mobile phone that supports Picture and Video Messaging (MMS).&lt;br /&gt; &lt;a href=&quot;/web/content/manageyourcalls/visualvoicemailplus&amp;amp;lang=en&amp;amp;lang=en&quot;&gt;How much does it cost?&lt;/a&gt;.&lt;/p&gt;&lt;p&gt;&lt;strong&gt; Enhanced Voice Messaging:&lt;/strong&gt; Allows a person who calls you to record a message when you&amp;rsquo;re unavailable to answer.&lt;br /&gt;&lt;a href=&quot;/web/content/manageyourcalls/enhancedvoicemessaging&amp;amp;lang=en&quot;&gt;How much does it cost?&lt;/a&gt;&lt;/p&gt;&lt;h3&gt;How to use Voice Messaging&lt;/h3&gt;&lt;div class=&quot;faq-container&quot;&gt;&lt;div class=&quot;faq-question&quot;&gt;&lt;h3&gt;First time set-up&lt;/h3&gt;&lt;span class=&quot;action&quot;&gt; &lt;em class=&quot;rui-icon-plus&quot;&gt;&lt;/em&gt; &lt;/span&gt;&lt;/div&gt;&lt;div id=&quot;answer1&quot; class=&quot;collapse&quot;&gt;&lt;div class=&quot;faq-answer&quot;&gt;&lt;p&gt;Press and hold the &quot;1&quot; key on your phone for a few seconds to access your Voice Messaging service.&lt;/p&gt;&lt;p&gt;The first time you access your Voice Messaging service, you'll be prompted to create the following:&lt;/p&gt;&lt;ul&gt;&lt;li&gt;Your own personal access code (4 to 5 digits long)&lt;/li&gt;&lt;li&gt;A personal greeting and a recording of your name (your voice signature) &lt;ul&gt;&lt;li&gt;Note: You can&amp;rsquo;t keep the default greeting, and your voice signature can&amp;rsquo;t be deleted once it&amp;rsquo;s recorded.&lt;/li&gt;&lt;/ul&gt;&lt;/li&gt;&lt;/ul&gt;&lt;p&gt;&lt;strong&gt;Having trouble setting up your voicemail?&lt;/strong&gt;&lt;/p&gt;&lt;p&gt;If you&amp;rsquo;ve tried setting up your voicemail yourself but it&amp;rsquo;s still not working, we can help. Just &lt;a href=&quot;https://www.fido.ca/consumer/contact-us&quot; target=&quot;_blank&quot;&gt;contact us&lt;/a&gt;.&lt;/p&gt;&lt;/div&gt;&lt;/div&gt;&lt;/div&gt;&lt;div class=&quot;faq-container&quot;&gt;&lt;div class=&quot;faq-question&quot;&gt;&lt;h3&gt;Resetting or changing your Voice Messaging access code&lt;/h3&gt;&lt;span class=&quot;action&quot;&gt; &lt;em class=&quot;rui-icon-plus&quot;&gt;&lt;/em&gt; &lt;/span&gt;&lt;/div&gt;&lt;div id=&quot;answer2&quot; class=&quot;collapse&quot;&gt;&lt;div class=&quot;faq-answer&quot;&gt;&lt;h4&gt;On fido.ca&lt;/h4&gt;&lt;ul&gt;&lt;li&gt;&lt;a href=&quot;/web/page/portal/Fido/Ecare_voiceMail_land&quot;&gt;Reset your Voice Messaging access code&lt;/a&gt; by logging into My Account&lt;/li&gt;&lt;/ul&gt;&lt;h4&gt;Using our Self-serve menu&lt;/h4&gt;&lt;ul&gt;&lt;li&gt;Alternatively, you can use our self-serve menu by dialling6-1-1 from your Fido phone or by dialling1-888-481-3436 from any other phone: &lt;ul&gt;&lt;li&gt;Press &lt;strong&gt;&quot;1&quot;&lt;/strong&gt; to use the self-serve menu.&lt;/li&gt;&lt;li&gt;Press &lt;strong&gt;&quot;3&quot;&lt;/strong&gt; to access the services menu.&lt;/li&gt;&lt;li&gt;Press &lt;strong&gt;&quot;2&quot;&lt;/strong&gt; to change your Voice Messaging access code.&lt;/li&gt;&lt;li&gt;Follow the instructions to create a new Voice Messaging access code.&lt;/li&gt;&lt;/ul&gt;&lt;/li&gt;&lt;/ul&gt;&lt;/div&gt;&lt;/div&gt;&lt;/div&gt;&lt;div class=&quot;faq-container&quot;&gt;&lt;div class=&quot;faq-question&quot;&gt;&lt;h3&gt;Listening to your voice messages&lt;/h3&gt;&lt;span class=&quot;action&quot;&gt; &lt;em class=&quot;rui-icon-plus&quot;&gt;&lt;/em&gt; &lt;/span&gt;&lt;/div&gt;&lt;div id=&quot;answer3&quot; class=&quot;collapse&quot;&gt;&lt;div class=&quot;faq-answer&quot;&gt;&lt;p&gt;From your Fido phone:&lt;/p&gt;&lt;ul&gt;&lt;li&gt;Press and hold the &lt;strong&gt;&quot;1&quot;&lt;/strong&gt; key on your phone for a few seconds to access your Voice Messaging service.&lt;/li&gt;&lt;li&gt;Enter your access code when prompted.&lt;/li&gt;&lt;li&gt;Follow the instructions to listen to your messages.&lt;/li&gt;&lt;/ul&gt;&lt;p&gt;From any other phone:&lt;/p&gt;&lt;ul&gt;&lt;li&gt;Call your own Fido phone number.&lt;/li&gt;&lt;li&gt;Press the &lt;strong&gt;&quot;#&quot;&lt;/strong&gt; key during your greeting message.&lt;/li&gt;&lt;li&gt;Enter your access code when prompted.&lt;/li&gt;&lt;li&gt;Follow the instructions to listen to your messages.&lt;/li&gt;&lt;/ul&gt;&lt;/div&gt;&lt;/div&gt;&lt;/div&gt;&lt;div class=&quot;faq-container&quot;&gt;&lt;div class=&quot;faq-question&quot;&gt;&lt;h3&gt;Storage capacity and functionality&lt;/h3&gt;&lt;span class=&quot;action&quot;&gt; &lt;em class=&quot;rui-icon-plus&quot;&gt;&lt;/em&gt; &lt;/span&gt;&lt;/div&gt;&lt;div id=&quot;answer4&quot; class=&quot;collapse&quot;&gt;&lt;div class=&quot;faq-answer&quot;&gt;&lt;table class=&quot;table-calls-forwarding&quot; border=&quot;0&quot;&gt;&lt;thead&gt; &lt;tr&gt;&lt;th&gt;&amp;nbsp;&lt;/th&gt;&lt;th&gt;Voice Messaging&lt;/th&gt;&lt;th&gt;Premium Voice Messaging&lt;/th&gt;&lt;th&gt;Enhanced Voice Messaging&lt;/th&gt;&lt;/tr&gt;&lt;/thead&gt; &lt;tbody&gt;&lt;tr&gt;&lt;td&gt;&lt;span class=&quot;txtb&quot;&gt;Number of messages&lt;/span&gt;&lt;/td&gt;&lt;td&gt;3 voice messages&lt;/td&gt;&lt;td&gt;35 voice messages&lt;/td&gt;&lt;td&gt;35 voice messages&lt;/td&gt;&lt;/tr&gt;&lt;tr&gt;&lt;td&gt;&lt;span class=&quot;txtb&quot;&gt;Length of messages&lt;/span&gt;&lt;/td&gt;&lt;td&gt;3 minutes each&lt;/td&gt;&lt;td&gt;5 minutes each&lt;/td&gt;&lt;td&gt;5 minutes each&lt;/td&gt;&lt;/tr&gt;&lt;tr&gt;&lt;td&gt;&lt;span class=&quot;txtb&quot;&gt;Storage of new messages -(unheard)&lt;/span&gt;&lt;/td&gt;&lt;td&gt;3 days&lt;/td&gt;&lt;td&gt;10 days&lt;/td&gt;&lt;td&gt;10 days&lt;/td&gt;&lt;/tr&gt;&lt;tr&gt;&lt;td&gt;&lt;span class=&quot;txtb&quot;&gt;Storage of saved messages&lt;/span&gt;&lt;/td&gt;&lt;td&gt;3 days&lt;/td&gt;&lt;td&gt;10 days&lt;/td&gt;&lt;td&gt;10 days&lt;/td&gt;&lt;/tr&gt;&lt;tr&gt;&lt;td&gt;&lt;span class=&quot;txtb&quot;&gt;Personal greeting&lt;/span&gt;&lt;/td&gt;&lt;td&gt;A 60 second voice signature&lt;/td&gt;&lt;td&gt;A 3 minute personal greeting or a 60 second voice signature&lt;/td&gt;&lt;td&gt;A 3 minute personal greeting or a 60 second voice signature&lt;/td&gt;&lt;/tr&gt;&lt;tr&gt;&lt;td&gt;&lt;span class=&quot;txtb&quot;&gt;Special greeting&lt;/span&gt;&lt;/td&gt;&lt;td&gt;N/A&lt;/td&gt;&lt;td&gt;A 3 minute special greeting&lt;/td&gt;&lt;td&gt;A 3 minute special greeting&lt;/td&gt;&lt;/tr&gt;&lt;tr&gt;&lt;td&gt;&lt;span class=&quot;txtb&quot;&gt;Distribution list&lt;/span&gt;&lt;/td&gt;&lt;td&gt;N/A&lt;/td&gt;&lt;td&gt;20 distribution lists of 50 members each&lt;/td&gt;&lt;td&gt;20 distribution lists of 50 members each&lt;/td&gt;&lt;/tr&gt;&lt;tr&gt;&lt;td&gt;&lt;span class=&quot;txtb&quot;&gt;Instant reply&lt;/span&gt;&lt;/td&gt;&lt;td&gt;N/A&lt;/td&gt;&lt;td&gt;Included&lt;/td&gt;&lt;td&gt;Included&lt;/td&gt;&lt;/tr&gt;&lt;tr&gt;&lt;td&gt;&lt;span class=&quot;txtb&quot;&gt;Text transcription&lt;/span&gt;&lt;/td&gt;&lt;td&gt;N/A&lt;/td&gt;&lt;td&gt;Included&lt;/td&gt;&lt;td&gt;N/A&lt;/td&gt;&lt;/tr&gt;&lt;/tbody&gt;&lt;/table&gt;&lt;p&gt;Now you can extend your voicemail to six rings from four rings. &lt;a href=&quot;https://www.fido.ca/consumer/contact-us&quot;&gt;Contact us to set-up Voicemail Ring Extension&lt;/a&gt;&amp;nbsp;on your number.&lt;/p&gt;&lt;/div&gt;&lt;/div&gt;&lt;/div&gt;&lt;div class=&quot;faq-container&quot;&gt;&lt;div class=&quot;faq-question&quot;&gt;&lt;h3&gt;Managing your greeting&lt;/h3&gt;&lt;span class=&quot;action&quot;&gt; &lt;em class=&quot;rui-icon-plus&quot;&gt;&lt;/em&gt; &lt;/span&gt;&lt;/div&gt;&lt;div id=&quot;answer5&quot; class=&quot;collapse&quot;&gt;&lt;div class=&quot;faq-answer&quot;&gt;&lt;p&gt;To modify your personal greeting message:&lt;/p&gt;&lt;ul&gt;&lt;li&gt;Press and hold the &lt;strong&gt;&quot;1&quot;&lt;/strong&gt; key on your phone for a few seconds to access your Voice Messaging service.&lt;/li&gt;&lt;li&gt;Enter your access code when prompted.&lt;/li&gt;&lt;li&gt;Press the &lt;strong&gt;&quot;3&quot;&lt;/strong&gt; key to access the customization menu.&lt;/li&gt;&lt;li&gt;Press the &lt;strong&gt;&quot;1&quot;&lt;/strong&gt; key to access the Voice Messaging cuztomization menu.&lt;/li&gt;&lt;li&gt;Press the &lt;strong&gt;&quot;3&quot;&lt;/strong&gt; key again to access the greeting customization menu.&lt;/li&gt;&lt;li&gt;Follow the instructions to delete your current greeting and/or record a new one.&lt;/li&gt;&lt;/ul&gt;&lt;/div&gt;&lt;/div&gt;&lt;/div&gt;&lt;div class=&quot;faq-container&quot;&gt;&lt;div class=&quot;faq-question&quot;&gt;&lt;h3&gt;Managing your messages&lt;/h3&gt;&lt;span class=&quot;action&quot;&gt; &lt;em class=&quot;rui-icon-plus&quot;&gt;&lt;/em&gt; &lt;/span&gt;&lt;/div&gt;&lt;div id=&quot;answer6&quot; class=&quot;collapse&quot;&gt;&lt;div class=&quot;faq-answer&quot;&gt;&lt;p&gt;For assistance in using your Voice Messaging service and navigating within it, consult the following menus and options:&lt;/p&gt;&lt;!-- VoiceMail--&gt;&lt;h4&gt;Voice Messaging&lt;/h4&gt;&lt;ol&gt;&lt;li&gt;&amp;nbsp;&lt;ol&gt;&lt;li&gt;Listen to a voice message&lt;br /&gt;During Playback &lt;dl&gt; &lt;dd&gt;1. Go back 8 seconds&lt;br /&gt; 11. Go to beginning of message&lt;br /&gt; 2. Pause message/ Continue playback&lt;br /&gt; 3. Go forward 8 seconds&lt;br /&gt; 33. Go to end of message&lt;br /&gt; 5. Get message header (time, date and caller's number - if available)&lt;br /&gt; 77. Delete message immediately without hearing the full message&lt;br /&gt; #. Skip to next message (message is saved automatically)&lt;br /&gt; *. End playback and return to main menu&lt;/dd&gt; &lt;/dl&gt; After Playback &lt;dl&gt; &lt;dd&gt;5. Get message header (time, date and caller's number - if available)&lt;br /&gt; 7. Delete message&lt;br /&gt; 9. Save message&lt;/dd&gt; &lt;/dl&gt; &lt;/li&gt;&lt;li&gt;Customize your Voice Messaging service&lt;/li&gt;&lt;/ol&gt;&lt;/li&gt;&lt;/ol&gt; &lt;dl&gt; &lt;dd&gt; &lt;dl&gt; &lt;dd&gt;1. Modify your access code&lt;/dd&gt; &lt;dd&gt;2. Modify your Voice Signature (recording of your name)&lt;/dd&gt; &lt;dd&gt;3. Modify your Greeting Message&lt;/dd&gt; &lt;/dl&gt; &lt;/dd&gt; &lt;/dl&gt; &lt;!-- // Voicemail --&gt; &lt;!-- --&gt;&lt;h4&gt;Premium Voicemail-To-Text&lt;/h4&gt;&lt;ol&gt;&lt;li&gt;&amp;nbsp;&lt;ol&gt;&lt;li&gt;Listen to a voice message&lt;br /&gt;During Playback &lt;dl&gt; &lt;dd&gt;1. Go back 8 seconds&lt;br /&gt; 11. Go to beginning of message&lt;br /&gt; 2. Pause message/ Continue playback&lt;br /&gt; 3. Go forward 8 seconds&lt;br /&gt; 33. Go to end of message&lt;br /&gt; 5. Get message header (time, date and caller's number - if available)&lt;br /&gt; 77. Delete message immediately without hearing the full message&lt;br /&gt; #. Skip to next message (message is saved automatically)&lt;br /&gt; *. End playback and return to main menu&lt;/dd&gt; &lt;/dl&gt; After Playback &lt;dl&gt; &lt;dd&gt;5. Get message header (time, date and caller's number - if available)&lt;br /&gt; 7. Delete message&lt;br /&gt; 9. Save message&lt;/dd&gt; &lt;/dl&gt; &lt;/li&gt;&lt;li&gt;Send a voice message to a Fido number&lt;/li&gt;&lt;li&gt;Modify the Voice Messaging service&lt;/li&gt;&lt;/ol&gt;&lt;/li&gt;&lt;/ol&gt; &lt;dl&gt; &lt;dd&gt;1. Personalize the Voice Messaging service &lt;dl&gt; &lt;dd&gt;1. Modify your acces code&lt;/dd&gt; &lt;dd&gt;2. Modify your voice signature (recording of your name) &lt;dl&gt; &lt;dd&gt;1. Erase and record again&lt;/dd&gt; &lt;dd&gt;2. Save the current voice signature&lt;/dd&gt; &lt;/dl&gt; &lt;/dd&gt; &lt;dd&gt;3. Modify your greeting message &lt;dl&gt; &lt;dd&gt;1. Record new greeting&lt;/dd&gt; &lt;dd&gt;2. Erase current greeting&lt;/dd&gt; &lt;dd&gt;3. Save greeting&lt;/dd&gt; &lt;/dl&gt; &lt;/dd&gt; &lt;/dl&gt; &lt;/dd&gt; &lt;dd&gt; &lt;dl&gt;2. Manage distribution lists &lt;dd&gt;1. Modify existing distribution list&lt;/dd&gt; &lt;dd&gt;2. Create a distribution list&lt;/dd&gt; &lt;dd&gt;3. Erase a distribution list&lt;/dd&gt; &lt;/dl&gt; &lt;/dd&gt; &lt;/dl&gt;&lt;/div&gt;&lt;/div&gt;&lt;/div&gt;&lt;div class=&quot;faq-container&quot;&gt;&lt;div class=&quot;faq-question&quot;&gt;&lt;h3&gt;Setting the Voice Messaging Retrieval Number (VMR)&lt;/h3&gt;&lt;span class=&quot;action&quot;&gt; &lt;em class=&quot;rui-icon-plus&quot;&gt;&lt;/em&gt; &lt;/span&gt;&lt;/div&gt;&lt;div id=&quot;answer7&quot; class=&quot;collapse&quot;&gt;&lt;div class=&quot;faq-answer&quot;&gt;&lt;p&gt;If you have a non-Fido phone or if your Voice Messaging settings have been deleted, simply program the following number into the settings of your device in order to retrieve your voice messages:&lt;/p&gt;&lt;ul&gt;&lt;li&gt;Voice Messaging Retrieval Number: +1-416-821-6549&lt;/li&gt;&lt;/ul&gt;&lt;p&gt;Note: There are no long-distance charges for calling this number on the Fido network while you are in your local calling area (LCA), even if the number is from a different province.&lt;/p&gt;&lt;h4&gt;To set the Voice Messaging Retrieval (VMR) number for iPhone:&lt;/h4&gt;&lt;ul&gt;&lt;li&gt;Access your phone keypad&lt;/li&gt;&lt;li&gt;Dial *5005*86*+14168216549# and press Call&lt;/li&gt;&lt;li&gt;The screen will flash briefly indicating the number has been programmed&lt;/li&gt;&lt;li&gt;The above instructions may not work for all models of iPhone&lt;/li&gt;&lt;/ul&gt;&lt;h4&gt;To set the Voice Messaging Retrieval (VMR) number for Android&lt;br /&gt; (instructions may vary based on Operating System version):&lt;/h4&gt;&lt;ul&gt;&lt;li&gt;Go to Settings &amp;gt; Call Settings &amp;gt; Voicemail Settings &amp;gt; Voicemail Number&lt;/li&gt;&lt;li&gt;Enter +14168216549&lt;/li&gt;&lt;li&gt;Save the settings&lt;/li&gt;&lt;/ul&gt;&lt;h4&gt;For all other phones:&lt;/h4&gt;&lt;ul&gt;&lt;li&gt;Alternately this number can be programmed either in the voicemail settings or as a quick-dial or contact.&lt;/li&gt;&lt;li&gt;For assistance with a non-Fido phone, please consult the manufacturer of your device.&lt;/li&gt;&lt;/ul&gt;&lt;/div&gt;&lt;/div&gt;&lt;/div&gt;&lt;div class=&quot;faq-container&quot;&gt;&lt;div class=&quot;faq-question&quot;&gt;&lt;h3&gt;Using your Voice Messaging while travelling&lt;/h3&gt;&lt;span class=&quot;action&quot;&gt; &lt;em class=&quot;rui-icon-plus&quot;&gt;&lt;/em&gt; &lt;/span&gt;&lt;/div&gt;&lt;div id=&quot;answer8&quot; class=&quot;collapse&quot;&gt;&lt;div class=&quot;faq-answer&quot;&gt;&lt;p&gt;To access your messages from anywhere in the world simply press and hold the &lt;strong&gt;&quot;1&quot;&lt;/strong&gt; key on your phone.&lt;br /&gt; The following rates apply:&lt;/p&gt;&lt;table class=&quot;table-calls-forwarding&quot; border=&quot;0&quot;&gt;&lt;thead&gt; &lt;tr&gt;&lt;th&gt;Location&lt;/th&gt;&lt;th&gt;Retrieving your messages&lt;/th&gt;&lt;th&gt;Message deposited in your voicemail&lt;/th&gt;&lt;/tr&gt;&lt;/thead&gt; &lt;tbody&gt;&lt;tr&gt;&lt;td&gt;While on the Fido network in your Local Calling Area&lt;/td&gt;&lt;td&gt;Airtime charges apply.&lt;/td&gt;&lt;td style=&quot;text-align: center;&quot; rowspan=&quot;5&quot;&gt;No charge&lt;/td&gt;&lt;/tr&gt;&lt;tr&gt;&lt;td&gt;While on the Fido network outside your Local Calling Area&lt;/td&gt;&lt;td&gt;Airtime and long distance charges apply. &lt;br /&gt; &lt;a href=&quot;/web/content/ldtravelling&quot;&gt;View our rates&lt;/a&gt;&lt;/td&gt;&lt;/tr&gt;&lt;tr&gt;&lt;td&gt;While roaming on another network in Canada&lt;/td&gt;&lt;td&gt;Airtime and long distance charges apply. &lt;br /&gt; &lt;a href=&quot;/web/content/ldtravelling/can_roaming&quot;&gt;View our rates&lt;/a&gt;&lt;/td&gt;&lt;/tr&gt;&lt;tr&gt;&lt;td&gt;While in the USA&lt;/td&gt;&lt;td&gt;Airtime and long distance charges apply. &lt;br /&gt; &lt;a href=&quot;/web/content/coverageroaming/roaming_us_rates&quot;&gt;View our U.S. Roaming rates&lt;/a&gt;&lt;/td&gt;&lt;/tr&gt;&lt;tr&gt;&lt;td&gt;While in an international destination&lt;/td&gt;&lt;td&gt;Airtime and Long Distance charges apply. &lt;br /&gt; &lt;a href=&quot;http://www.fido.ca/web/page/portal/Fido/FidoOptions?forwardTo=internationalRoamingInfo&quot;&gt;View our International Roaming rates&lt;/a&gt;&lt;/td&gt;&lt;/tr&gt;&lt;/tbody&gt;&lt;/table&gt;&lt;/div&gt;&lt;/div&gt;&lt;/div&gt;2017-08-24 18:33:08 EDThow_tosmanage_your_callsvoicePrimarySupport10SupportVoice Messaging | Fido SupportEN/consumer/content/postpaid-voice-messaging_ENVoice Messaging | Fido Supportmanage_your_callshow_tosSupportmessagingvoice2017-10-24 15:53:36 EDTVoice Messaging | Fido SupportMobileSupportFidomessagingmonthly<div class="rui-support-resulttypes support-tabs"><ul><li><a href="/consumer/content/prepaid-voice-messaging"> Prepaid </a></li><li class="active"><a> Postpaid </a></li></ul></div><p>&nbsp;</p><p><strong>Voice Messaging:</strong> Allows a person who calls you to record a message when you&rsquo;re unavailable to answer.<br /> <a href="/web/content/manageyourcalls/calldisplay_minivoicemail">How much does it cost?</a></p><p><strong>Premium Voicemail-To-Text:</strong> Allows you to listen to and READ your messages without dialing into your Voice Messaging service. Available for any mobile phone that supports Picture and Video Messaging (MMS).<br /> <a href="/web/content/manageyourcalls/visualvoicemailplus&amp;lang=en&amp;lang=en">How much does it cost?</a>.</p><p><strong> Enhanced Voice Messaging:</strong> Allows a person who calls you to record a message when you&rsquo;re unavailable to answer.<br /><a href="/web/content/manageyourcalls/enhancedvoicemessaging&amp;lang=en">How much does it cost?</a></p><h3>How to use Voice Messaging</h3><div class="faq-container"><div class="faq-question"><h3>First time set-up</h3><span class="action"> <em class="rui-icon-plus"></em> </span></div><div id="answer1" class="collapse"><div class="faq-answer"><p>Press and hold the "1" key on your phone for a few seconds to access your Voice Messaging service.</p><p>The first time you access your Voice Messaging service, you'll be prompted to create the following:</p><ul><li>Your own personal access code (4 to 5 digits long)</li><li>A personal greeting and a recording of your name (your voice signature) <ul><li>Note: You can&rsquo;t keep the default greeting, and your voice signature can&rsquo;t be deleted once it&rsquo;s recorded.</li></ul></li></ul><p><strong>Having trouble setting up your voicemail?</strong></p><p>If you&rsquo;ve tried setting up your voicemail yourself but it&rsquo;s still not working, we can help. Just <a href="https://www.fido.ca/consumer/contact-us" target="_blank">contact us</a>.</p></div></div></div><div class="faq-container"><div class="faq-question"><h3>Resetting or changing your Voice Messaging access code</h3><span class="action"> <em class="rui-icon-plus"></em> </span></div><div id="answer2" class="collapse"><div class="faq-answer"><h4>On fido.ca</h4><ul><li><a href="/web/page/portal/Fido/Ecare_voiceMail_land">Reset your Voice Messaging access code</a> by logging into My Account</li></ul><h4>Using our Self-serve menu</h4><ul><li>Alternatively, you can use our self-serve menu by dialling6-1-1 from your Fido phone or by dialling1-888-481-3436 from any other phone: <ul><li>Press <strong>"1"</strong> to use the self-serve menu.</li><li>Press <strong>"3"</strong> to access the services menu.</li><li>Press <strong>"2"</strong> to change your Voice Messaging access code.</li><li>Follow the instructions to create a new Voice Messaging access code.</li></ul></li></ul></div></div></div><div class="faq-container"><div class="faq-question"><h3>Listening to your voice messages</h3><span class="action"> <em class="rui-icon-plus"></em> </span></div><div id="answer3" class="collapse"><div class="faq-answer"><p>From your Fido phone:</p><ul><li>Press and hold the <strong>"1"</strong> key on your phone for a few seconds to access your Voice Messaging service.</li><li>Enter your access code when prompted.</li><li>Follow the instructions to listen to your messages.</li></ul><p>From any other phone:</p><ul><li>Call your own Fido phone number.</li><li>Press the <strong>"#"</strong> key during your greeting message.</li><li>Enter your access code when prompted.</li><li>Follow the instructions to listen to your messages.</li></ul></div></div></div><div class="faq-container"><div class="faq-question"><h3>Storage capacity and functionality</h3><span class="action"> <em class="rui-icon-plus"></em> </span></div><div id="answer4" class="collapse"><div class="faq-answer"><table class="table-calls-forwarding" border="0"><thead> <tr><th>&nbsp;</th><th>Voice Messaging</th><th>Premium Voice Messaging</th><th>Enhanced Voice Messaging</th></tr></thead> <tbody><tr><td><span class="txtb">Number of messages</span></td><td>3 voice messages</td><td>35 voice messages</td><td>35 voice messages</td></tr><tr><td><span class="txtb">Length of messages</span></td><td>3 minutes each</td><td>5 minutes each</td><td>5 minutes each</td></tr><tr><td><span class="txtb">Storage of new messages -(unheard)</span></td><td>3 days</td><td>10 days</td><td>10 days</td></tr><tr><td><span class="txtb">Storage of saved messages</span></td><td>3 days</td><td>10 days</td><td>10 days</td></tr><tr><td><span class="txtb">Personal greeting</span></td><td>A 60 second voice signature</td><td>A 3 minute personal greeting or a 60 second voice signature</td><td>A 3 minute personal greeting or a 60 second voice signature</td></tr><tr><td><span class="txtb">Special greeting</span></td><td>N/A</td><td>A 3 minute special greeting</td><td>A 3 minute special greeting</td></tr><tr><td><span class="txtb">Distribution list</span></td><td>N/A</td><td>20 distribution lists of 50 members each</td><td>20 distribution lists of 50 members each</td></tr><tr><td><span class="txtb">Instant reply</span></td><td>N/A</td><td>Included</td><td>Included</td></tr><tr><td><span class="txtb">Text transcription</span></td><td>N/A</td><td>Included</td><td>N/A</td></tr></tbody></table><p>Now you can extend your voicemail to six rings from four rings. <a href="https://www.fido.ca/consumer/contact-us">Contact us to set-up Voicemail Ring Extension</a>&nbsp;on your number.</p></div></div></div><div class="faq-container"><div class="faq-question"><h3>Managing your greeting</h3><span class="action"> <em class="rui-icon-plus"></em> </span></div><div id="answer5" class="collapse"><div class="faq-answer"><p>To modify your personal greeting message:</p><ul><li>Press and hold the <strong>"1"</strong> key on your phone for a few seconds to access your Voice Messaging service.</li><li>Enter your access code when prompted.</li><li>Press the <strong>"3"</strong> key to access the customization menu.</li><li>Press the <strong>"1"</strong> key to access the Voice Messaging cuztomization menu.</li><li>Press the <strong>"3"</strong> key again to access the greeting customization menu.</li><li>Follow the instructions to delete your current greeting and/or record a new one.</li></ul></div></div></div><div class="faq-container"><div class="faq-question"><h3>Managing your messages</h3><span class="action"> <em class="rui-icon-plus"></em> </span></div><div id="answer6" class="collapse"><div class="faq-answer"><p>For assistance in using your Voice Messaging service and navigating within it, consult the following menus and options:</p><!-- VoiceMail--><h4>Voice Messaging</h4><ol><li>&nbsp;<ol><li>Listen to a voice message<br />During Playback <dl> <dd>1. Go back 8 seconds<br /> 11. Go to beginning of message<br /> 2. Pause message/ Continue playback<br /> 3. Go forward 8 seconds<br /> 33. Go to end of message<br /> 5. Get message header (time, date and caller's number - if available)<br /> 77. Delete message immediately without hearing the full message<br /> #. Skip to next message (message is saved automatically)<br /> *. End playback and return to main menu</dd> </dl> After Playback <dl> <dd>5. Get message header (time, date and caller's number - if available)<br /> 7. Delete message<br /> 9. Save message</dd> </dl> </li><li>Customize your Voice Messaging service</li></ol></li></ol> <dl> <dd> <dl> <dd>1. Modify your access code</dd> <dd>2. Modify your Voice Signature (recording of your name)</dd> <dd>3. Modify your Greeting Message</dd> </dl> </dd> </dl> <!-- // Voicemail --> <!-- --><h4>Premium Voicemail-To-Text</h4><ol><li>&nbsp;<ol><li>Listen to a voice message<br />During Playback <dl> <dd>1. Go back 8 seconds<br /> 11. Go to beginning of message<br /> 2. Pause message/ Continue playback<br /> 3. Go forward 8 seconds<br /> 33. Go to end of message<br /> 5. Get message header (time, date and caller's number - if available)<br /> 77. Delete message immediately without hearing the full message<br /> #. Skip to next message (message is saved automatically)<br /> *. End playback and return to main menu</dd> </dl> After Playback <dl> <dd>5. Get message header (time, date and caller's number - if available)<br /> 7. Delete message<br /> 9. Save message</dd> </dl> </li><li>Send a voice message to a Fido number</li><li>Modify the Voice Messaging service</li></ol></li></ol> <dl> <dd>1. Personalize the Voice Messaging service <dl> <dd>1. Modify your acces code</dd> <dd>2. Modify your voice signature (recording of your name) <dl> <dd>1. Erase and record again</dd> <dd>2. Save the current voice signature</dd> </dl> </dd> <dd>3. Modify your greeting message <dl> <dd>1. Record new greeting</dd> <dd>2. Erase current greeting</dd> <dd>3. Save greeting</dd> </dl> </dd> </dl> </dd> <dd> <dl>2. Manage distribution lists <dd>1. Modify existing distribution list</dd> <dd>2. Create a distribution list</dd> <dd>3. Erase a distribution list</dd> </dl> </dd> </dl></div></div></div><div class="faq-container"><div class="faq-question"><h3>Setting the Voice Messaging Retrieval Number (VMR)</h3><span class="action"> <em class="rui-icon-plus"></em> </span></div><div id="answer7" class="collapse"><div class="faq-answer"><p>If you have a non-Fido phone or if your Voice Messaging settings have been deleted, simply program the following number into the settings of your device in order to retrieve your voice messages:</p><ul><li>Voice Messaging Retrieval Number: +1-416-821-6549</li></ul><p>Note: There are no long-distance charges for calling this number on the Fido network while you are in your local calling area (LCA), even if the number is from a different province.</p><h4>To set the Voice Messaging Retrieval (VMR) number for iPhone:</h4><ul><li>Access your phone keypad</li><li>Dial *5005*86*+14168216549# and press Call</li><li>The screen will flash briefly indicating the number has been programmed</li><li>The above instructions may not work for all models of iPhone</li></ul><h4>To set the Voice Messaging Retrieval (VMR) number for Android<br /> (instructions may vary based on Operating System version):</h4><ul><li>Go to Settings &gt; Call Settings &gt; Voicemail Settings &gt; Voicemail Number</li><li>Enter +14168216549</li><li>Save the settings</li></ul><h4>For all other phones:</h4><ul><li>Alternately this number can be programmed either in the voicemail settings or as a quick-dial or contact.</li><li>For assistance with a non-Fido phone, please consult the manufacturer of your device.</li></ul></div></div></div><div class="faq-container"><div class="faq-question"><h3>Using your Voice Messaging while travelling</h3><span class="action"> <em class="rui-icon-plus"></em> </span></div><div id="answer8" class="collapse"><div class="faq-answer"><p>To access your messages from anywhere in the world simply press and hold the <strong>"1"</strong> key on your phone.<br /> The following rates apply:</p><table class="table-calls-forwarding" border="0"><thead> <tr><th>Location</th><th>Retrieving your messages</th><th>Message deposited in your voicemail</th></tr></thead> <tbody><tr><td>While on the Fido network in your Local Calling Area</td><td>Airtime charges apply.</td><td style="text-align: center;" rowspan="5">No charge</td></tr><tr><td>While on the Fido network outside your Local Calling Area</td><td>Airtime and long distance charges apply. <br /> <a href="/web/content/ldtravelling">View our rates</a></td></tr><tr><td>While roaming on another network in Canada</td><td>Airtime and long distance charges apply. <br /> <a href="/web/content/ldtravelling/can_roaming">View our rates</a></td></tr><tr><td>While in the USA</td><td>Airtime and long distance charges apply. <br /> <a href="/web/content/coverageroaming/roaming_us_rates">View our U.S. Roaming rates</a></td></tr><tr><td>While in an international destination</td><td>Airtime and Long Distance charges apply. <br /> <a href="http://www.fido.ca/web/page/portal/Fido/FidoOptions?forwardTo=internationalRoamingInfo">View our International Roaming rates</a></td></tr></tbody></table></div></div></div>manage_your_callsmessagingmonthlyvoiceVoice Messaging: Allows a person who calls you to record a message when you&rsquo;re unavailable to answer.ABBCMBNBNLNSNTNUONPEQCSKYTVoice Messaging | Fido SupportSupport/consumer/content/postpaid-voice-messagingMobileconsumer/consumer/content/postpaid-voice-messaging_ENregularmanage_your_callsMobileSupportvoicemessagingvoiceVoice Messaging | Fido Supportmessagingvoiceregular/consumer/content/postpaid-voice-messaging_EN/_/R-%2Fconsumer%2Fcontent%2Fspotify_EN/pages/support/Fido0Spotify Premiumregular257Spotify Premium Promo Ending | Fido Support&lt;div class=&quot;faq-container&quot;&gt;&lt;div class=&quot;faq-question&quot;&gt;&lt;h3&gt;Spotify Premium promo ending&lt;/h3&gt;&lt;/div&gt;&lt;div id=&quot;answer1&quot; class=&quot;collapse&quot;&gt;&lt;div class=&quot;faq-answer&quot;&gt;&lt;p&gt;As of July 30, 2018, customers who subscribe to a &lt;strong&gt;Fido Pulse&lt;sub&gt;TM&lt;/sub&gt;&lt;/strong&gt; plan will no longer receive the first 6 months of a Spotify Premium subscription for free. Promo codes distributed before this date must be redeemed by July 30, 2019.&lt;/p&gt;&lt;p&gt;This promotion might be over, but there&amp;rsquo;s still a ton of exciting bonus features for Fido customers to enjoy:&lt;/p&gt;&lt;ul&gt;&lt;li&gt;&lt;strong&gt;&lt;a href=&quot;https://www.fido.ca/consumer/mobile/get-new-perks-and-deals-every-thursday-with-fido-xtra?icid=ba-hpcacon-fx-ffcwrls-05031817&quot;&gt;Fido XTRA&lt;/a&gt;:&lt;/strong&gt; Get new perks from awesome brands like Adidas, Foodora, La Senza and more. Every Thursday at no extra cost.&lt;/li&gt;&lt;li&gt;&lt;strong&gt;&lt;a href=&quot;https://www.fido.ca/consumer/mobile/databytes&quot;&gt;Data Bytes&lt;/a&gt;:&lt;/strong&gt; Get 5 extra hours of data with Fido Pulse plans.&lt;/li&gt;&lt;li&gt;&lt;strong&gt;&lt;a href=&quot;https://www.fido.ca/consumer/mobile/travel&quot;&gt;Fido Roam&lt;/a&gt;&lt;sub&gt;TM&lt;/sub&gt;:&lt;/strong&gt;Use your plan&amp;rsquo;s talk, text and data while travelling for a low daily price.&lt;/li&gt;&lt;/ul&gt;&lt;p&gt;Thanks for choosing Fido! For more info on Spotify, please go to &lt;a href=&quot;http://www.spotify.com&quot;&gt;www.spotify.com&lt;/a&gt;.&lt;/p&gt;&lt;/div&gt;&lt;/div&gt;&lt;/div&gt;&lt;div class=&quot;faq-container&quot;&gt;&lt;div class=&quot;faq-question&quot;&gt;&lt;h3&gt;What is Spotify Premium&lt;sup&gt;&amp;reg;&lt;/sup&gt;?&lt;/h3&gt;&lt;/div&gt;&lt;div id=&quot;answer2&quot; class=&quot;collapse&quot;&gt;&lt;div class=&quot;faq-answer&quot;&gt;&lt;p&gt;&lt;strong&gt;Spotify&amp;reg; Premium&lt;/strong&gt; is a paid subscription service currently priced at $9.99 per month.&lt;/p&gt;&lt;p&gt;It gives you all the music you&amp;rsquo;ll ever need, and premium features:&lt;/p&gt;&lt;ul&gt;&lt;li&gt;Play millions of songs on your phone, tablet or desktop computer instantly and ad free.&lt;/li&gt;&lt;li&gt;Search, play and skip &lt;strong&gt;any song&lt;/strong&gt; in the Spotify catalogue.&lt;/li&gt;&lt;li&gt;Take your tunes offline and keep your music with you wherever you are.&lt;/li&gt;&lt;/ul&gt;&lt;/div&gt;&lt;/div&gt;&lt;/div&gt;&lt;div class=&quot;faq-container&quot;&gt;&lt;div class=&quot;faq-question&quot;&gt;&lt;h3&gt;How do I activate my 6 months of FREE Spotify Premium?&lt;/h3&gt;&lt;/div&gt;&lt;div id=&quot;answer3&quot; class=&quot;collapse&quot;&gt;&lt;div class=&quot;faq-answer&quot;&gt;&lt;p&gt;&lt;span style=&quot;font-family: Arial, sans-serif; color: #333333;&quot;&gt;&lt;span style=&quot;font-size: 14.6667px;&quot;&gt;If you&amp;rsquo;re a Fido PulseTM plan customer who&amp;rsquo;s activated your plan between October 25 2017 to July 30 2018 never subscribed to Spotify Premium before, you&amp;rsquo;re eligible to enjoy the first 6 months of a Spotify Premium subscription for free. Offer must be redeemed within one year.&lt;/span&gt;&lt;/span&gt;&lt;/p&gt;&lt;h3&gt;Follow the activation steps below to subscribe to Spotify Premium and activate your free 6 months:&lt;/h3&gt;&lt;p&gt;Within 48 hours of activating your Fido Pulse plan you&amp;rsquo;ll get a text message from us welcoming you to enjoy 6 months of free access to Spotify Premium. The link in the welcome message contains an embedded Spotify promo code:&lt;/p&gt;&lt;ol&gt;&lt;li&gt;Tap on the link to go to the Spotify website where you can redeem your code and activate your Spotify Premium account.&lt;/li&gt;&lt;li&gt;If necessary, sign up for a Spotify account, or sign in to an existing account.&lt;/li&gt;&lt;li&gt;Your 6 months of free Spotify Premium access begins once you&amp;rsquo;ve successfully completed the activation steps.&lt;/li&gt;&lt;/ol&gt;&lt;p&gt;Keep in mind, as part of activating your 6 months of free access to Spotify Premium, you&amp;rsquo;ll be asked to register a payment method.&lt;/p&gt;&lt;p&gt;If you signed up for a Fido Pulse plan and within 48 hours you didn&amp;rsquo;t receive a text link from us for 6 months of free Spotify Premium, or in case you accidentally deleted that message, you can get a copy of the link any time in &lt;a href=&quot;https://www.fido.ca/pages/#/login?m=login&quot; target=&quot;_blank&quot;&gt;My Account on Fido.ca&lt;/a&gt;.&lt;/p&gt;&lt;/div&gt;&lt;/div&gt;&lt;/div&gt;&lt;div class=&quot;faq-container&quot;&gt;&lt;div class=&quot;faq-question&quot;&gt;&lt;h3&gt;Why does Spotify need my credit card information?&lt;/h3&gt;&lt;/div&gt;&lt;div id=&quot;answer4&quot; class=&quot;collapse&quot;&gt;&lt;div class=&quot;faq-answer&quot;&gt;&lt;p&gt;During the activation process you&amp;rsquo;ll be asked to provide your credit card information. No charges will be billed until the 6 months is up. When your promotional offer has expired, Spotify will charge your payment method $9.99 per month. To cancel your paid subscription, visit &lt;a href=&quot;https://www.Spotify.com&quot; target=&quot;_blank&quot;&gt;Spotify.com&lt;/a&gt;.&lt;/p&gt;&lt;/div&gt;&lt;/div&gt;&lt;/div&gt;&lt;div class=&quot;faq-container&quot;&gt;&lt;div class=&quot;faq-question&quot;&gt;&lt;h3&gt;How will I know when my 6 months of free access to Spotify Premium is over?&lt;/h3&gt;&lt;/div&gt;&lt;div id=&quot;answer5&quot; class=&quot;collapse&quot;&gt;&lt;div class=&quot;faq-answer&quot;&gt;&lt;p&gt;Unfortunately, we can&amp;rsquo;t remind you when your 6 months of free access to Spotify Premium has expired. Therefore, we suggest that you schedule your own reminder if you don&amp;rsquo;t want the service to continue so you that you can cancel through &lt;a href=&quot;https://www.Spotify.com&quot; target=&quot;_blank&quot;&gt;Spotify.com&lt;/a&gt; before you&amp;rsquo;re charged.&lt;/p&gt;&lt;p&gt;&lt;strong&gt;Residents of Qu&amp;eacute;bec only:&lt;/strong&gt; If you reside in Qu&amp;eacute;bec, you&amp;rsquo;ll automatically revert to the free version of Spotify at the end of the 6-month promotion.&lt;/p&gt;&lt;/div&gt;&lt;/div&gt;&lt;/div&gt;&lt;div class=&quot;faq-container&quot;&gt;&lt;div class=&quot;faq-question&quot;&gt;&lt;h3&gt;If I change price plans or cancel my service with Fido, do I lose my 6 months of Spotify Premium?&lt;/h3&gt;&lt;/div&gt;&lt;div id=&quot;answer6&quot; class=&quot;collapse&quot;&gt;&lt;div class=&quot;faq-answer&quot;&gt;&lt;p&gt;Nope! You will continue to enjoy Spotify Premium in all of its glory until your 6 months has expired.&lt;/p&gt;&lt;/div&gt;&lt;/div&gt;&lt;/div&gt;&lt;h3&gt;What else should I know about the offer and Spotify Premium?&lt;/h3&gt;&lt;div class=&quot;faq-container&quot;&gt;&lt;div class=&quot;faq-question&quot;&gt;&lt;h3&gt;I subscribed to Spotify Premium in the past. Why doesn&amp;rsquo;t my Spotify username qualify for the offer?&lt;/h3&gt;&lt;/div&gt;&lt;div id=&quot;answer7&quot; class=&quot;collapse&quot;&gt;&lt;div class=&quot;faq-answer&quot;&gt;&lt;p&gt;This offer only works with Spotify usernames that haven&amp;rsquo;t previously subscribed to Spotify.&lt;/p&gt;&lt;/div&gt;&lt;/div&gt;&lt;/div&gt;&lt;div class=&quot;faq-container&quot;&gt;&lt;div class=&quot;faq-question&quot;&gt;&lt;h3&gt;Where do I download the Spotify app?&lt;/h3&gt;&lt;/div&gt;&lt;div id=&quot;answer8&quot; class=&quot;collapse&quot;&gt;&lt;div class=&quot;faq-answer&quot;&gt;&lt;p&gt;Android users: &lt;a href=&quot;https://play.google.com/store/apps/details?id=com.spotify.music&amp;amp;hl=en&quot; target=&quot;_blank&quot;&gt;Download Spotify&lt;/a&gt; from the Google Play store.&lt;/p&gt;&lt;p&gt;iPhone users: &lt;a href=&quot;https://itunes.apple.com/ca/app/spotify-music/id324684580?mt=8&quot; target=&quot;_blank&quot;&gt;Download Spotify&lt;/a&gt; from the App Store.&lt;/p&gt;&lt;/div&gt;&lt;/div&gt;&lt;/div&gt;&lt;div class=&quot;faq-container&quot;&gt;&lt;div class=&quot;faq-question&quot;&gt;&lt;h3&gt;Can I use Spotify Premium on devices other than my phone?&lt;/h3&gt;&lt;/div&gt;&lt;div id=&quot;answer9&quot; class=&quot;collapse&quot;&gt;&lt;div class=&quot;faq-answer&quot;&gt;&lt;p&gt;Absolutely! In addition to your phone, you can listen to Spotify on your tablet, computer. Additionally, you can stream Spotify on some smart TVs and other media devices with Spotify Connect, AirPlay, Chromecast, Bluetooth, and other streaming technologies. How awesome is that? Check out &lt;a href=&quot;https://www.Spotifygear.com&quot; target=&quot;_blank&quot;&gt;Spotifygear.com&lt;/a&gt; for a full list of compatible devices.&lt;/p&gt;&lt;/div&gt;&lt;/div&gt;&lt;/div&gt;&lt;div class=&quot;faq-container&quot;&gt;&lt;div class=&quot;faq-question&quot;&gt;&lt;h3&gt;Does streaming music through the Spotify Premium app use my plan&amp;rsquo;s data?&lt;/h3&gt;&lt;/div&gt;&lt;div id=&quot;answer10&quot; class=&quot;collapse&quot;&gt;&lt;div class=&quot;faq-answer&quot;&gt;&lt;p&gt;When you&amp;rsquo;re not on Wi-Fi, streaming music does use your plan&amp;rsquo;s data. An hour of streaming uses about 60MB of data; that&amp;rsquo;s 1MB per minute, or 17 hours of music per GB of data.&lt;/p&gt;&lt;p&gt;Keep in mind, with a Fido Pulse plan you get 5 extra hours of data per month for free with &lt;strong&gt;Data Bytes&lt;sub&gt;TM&lt;/sub&gt;&lt;/strong&gt; &amp;mdash;and streaming Spotify Premium is a great way to use some of or even all of those free hours of data!&lt;/p&gt;&lt;p&gt;Find out more at &lt;a href=&quot;https://www.fido.ca/databytes&quot; target=&quot;_blank&quot;&gt;fido.ca/databytes&lt;/a&gt;.&lt;/p&gt;&lt;/div&gt;&lt;/div&gt;&lt;/div&gt;&lt;!-- faq 11 end --&gt;&lt;p&gt;&amp;nbsp;&lt;/p&gt;&lt;p&gt;Thinking of switching to a Pulse plan? &lt;a href=&quot;/consumer/content/pulse-plan&quot;&gt;Click here&lt;/a&gt; to learn more&lt;/p&gt;&lt;p&gt;Looking for a DAILY VICE? &lt;a href=&quot;http://www.fido.ca/consumer/content/viceland&quot;&gt;Click here&lt;/a&gt; to learn more&lt;/p&gt;2017-08-24 18:33:11 EDTmusicfaqsSpotify PremiumPrimarySupport10SupportSpotify Premium Promo Ending | Fido SupportEN/consumer/content/spotify_ENSpotify Premium Promo Ending | Fido SupportfaqsSupportmusicspotifySpotify Premium2018-07-31 13:12:02 EDTSpotify Premium Promo Ending | Fido SupportMobileSupportFidospotify<div class="faq-container"><div class="faq-question"><h3>Spotify Premium promo ending</h3></div><div id="answer1" class="collapse"><div class="faq-answer"><p>As of July 30, 2018, customers who subscribe to a <strong>Fido Pulse<sub>TM</sub></strong> plan will no longer receive the first 6 months of a Spotify Premium subscription for free. Promo codes distributed before this date must be redeemed by July 30, 2019.</p><p>This promotion might be over, but there&rsquo;s still a ton of exciting bonus features for Fido customers to enjoy:</p><ul><li><strong><a href="https://www.fido.ca/consumer/mobile/get-new-perks-and-deals-every-thursday-with-fido-xtra?icid=ba-hpcacon-fx-ffcwrls-05031817">Fido XTRA</a>:</strong> Get new perks from awesome brands like Adidas, Foodora, La Senza and more. Every Thursday at no extra cost.</li><li><strong><a href="https://www.fido.ca/consumer/mobile/databytes">Data Bytes</a>:</strong> Get 5 extra hours of data with Fido Pulse plans.</li><li><strong><a href="https://www.fido.ca/consumer/mobile/travel">Fido Roam</a><sub>TM</sub>:</strong>Use your plan&rsquo;s talk, text and data while travelling for a low daily price.</li></ul><p>Thanks for choosing Fido! For more info on Spotify, please go to <a href="http://www.spotify.com">www.spotify.com</a>.</p></div></div></div><div class="faq-container"><div class="faq-question"><h3>What is Spotify Premium<sup>&reg;</sup>?</h3></div><div id="answer2" class="collapse"><div class="faq-answer"><p><strong>Spotify&reg; Premium</strong> is a paid subscription service currently priced at $9.99 per month.</p><p>It gives you all the music you&rsquo;ll ever need, and premium features:</p><ul><li>Play millions of songs on your phone, tablet or desktop computer instantly and ad free.</li><li>Search, play and skip <strong>any song</strong> in the Spotify catalogue.</li><li>Take your tunes offline and keep your music with you wherever you are.</li></ul></div></div></div><div class="faq-container"><div class="faq-question"><h3>How do I activate my 6 months of FREE Spotify Premium?</h3></div><div id="answer3" class="collapse"><div class="faq-answer"><p><span style="font-family: Arial, sans-serif; color: #333333;"><span style="font-size: 14.6667px;">If you&rsquo;re a Fido PulseTM plan customer who&rsquo;s activated your plan between October 25 2017 to July 30 2018 never subscribed to Spotify Premium before, you&rsquo;re eligible to enjoy the first 6 months of a Spotify Premium subscription for free. Offer must be redeemed within one year.</span></span></p><h3>Follow the activation steps below to subscribe to Spotify Premium and activate your free 6 months:</h3><p>Within 48 hours of activating your Fido Pulse plan you&rsquo;ll get a text message from us welcoming you to enjoy 6 months of free access to Spotify Premium. The link in the welcome message contains an embedded Spotify promo code:</p><ol><li>Tap on the link to go to the Spotify website where you can redeem your code and activate your Spotify Premium account.</li><li>If necessary, sign up for a Spotify account, or sign in to an existing account.</li><li>Your 6 months of free Spotify Premium access begins once you&rsquo;ve successfully completed the activation steps.</li></ol><p>Keep in mind, as part of activating your 6 months of free access to Spotify Premium, you&rsquo;ll be asked to register a payment method.</p><p>If you signed up for a Fido Pulse plan and within 48 hours you didn&rsquo;t receive a text link from us for 6 months of free Spotify Premium, or in case you accidentally deleted that message, you can get a copy of the link any time in <a href="https://www.fido.ca/pages/#/login?m=login" target="_blank">My Account on Fido.ca</a>.</p></div></div></div><div class="faq-container"><div class="faq-question"><h3>Why does Spotify need my credit card information?</h3></div><div id="answer4" class="collapse"><div class="faq-answer"><p>During the activation process you&rsquo;ll be asked to provide your credit card information. No charges will be billed until the 6 months is up. When your promotional offer has expired, Spotify will charge your payment method $9.99 per month. To cancel your paid subscription, visit <a href="https://www.Spotify.com" target="_blank">Spotify.com</a>.</p></div></div></div><div class="faq-container"><div class="faq-question"><h3>How will I know when my 6 months of free access to Spotify Premium is over?</h3></div><div id="answer5" class="collapse"><div class="faq-answer"><p>Unfortunately, we can&rsquo;t remind you when your 6 months of free access to Spotify Premium has expired. Therefore, we suggest that you schedule your own reminder if you don&rsquo;t want the service to continue so you that you can cancel through <a href="https://www.Spotify.com" target="_blank">Spotify.com</a> before you&rsquo;re charged.</p><p><strong>Residents of Qu&eacute;bec only:</strong> If you reside in Qu&eacute;bec, you&rsquo;ll automatically revert to the free version of Spotify at the end of the 6-month promotion.</p></div></div></div><div class="faq-container"><div class="faq-question"><h3>If I change price plans or cancel my service with Fido, do I lose my 6 months of Spotify Premium?</h3></div><div id="answer6" class="collapse"><div class="faq-answer"><p>Nope! You will continue to enjoy Spotify Premium in all of its glory until your 6 months has expired.</p></div></div></div><h3>What else should I know about the offer and Spotify Premium?</h3><div class="faq-container"><div class="faq-question"><h3>I subscribed to Spotify Premium in the past. Why doesn&rsquo;t my Spotify username qualify for the offer?</h3></div><div id="answer7" class="collapse"><div class="faq-answer"><p>This offer only works with Spotify usernames that haven&rsquo;t previously subscribed to Spotify.</p></div></div></div><div class="faq-container"><div class="faq-question"><h3>Where do I download the Spotify app?</h3></div><div id="answer8" class="collapse"><div class="faq-answer"><p>Android users: <a href="https://play.google.com/store/apps/details?id=com.spotify.music&amp;hl=en" target="_blank">Download Spotify</a> from the Google Play store.</p><p>iPhone users: <a href="https://itunes.apple.com/ca/app/spotify-music/id324684580?mt=8" target="_blank">Download Spotify</a> from the App Store.</p></div></div></div><div class="faq-container"><div class="faq-question"><h3>Can I use Spotify Premium on devices other than my phone?</h3></div><div id="answer9" class="collapse"><div class="faq-answer"><p>Absolutely! In addition to your phone, you can listen to Spotify on your tablet, computer. Additionally, you can stream Spotify on some smart TVs and other media devices with Spotify Connect, AirPlay, Chromecast, Bluetooth, and other streaming technologies. How awesome is that? Check out <a href="https://www.Spotifygear.com" target="_blank">Spotifygear.com</a> for a full list of compatible devices.</p></div></div></div><div class="faq-container"><div class="faq-question"><h3>Does streaming music through the Spotify Premium app use my plan&rsquo;s data?</h3></div><div id="answer10" class="collapse"><div class="faq-answer"><p>When you&rsquo;re not on Wi-Fi, streaming music does use your plan&rsquo;s data. An hour of streaming uses about 60MB of data; that&rsquo;s 1MB per minute, or 17 hours of music per GB of data.</p><p>Keep in mind, with a Fido Pulse plan you get 5 extra hours of data per month for free with <strong>Data Bytes<sub>TM</sub></strong> &mdash;and streaming Spotify Premium is a great way to use some of or even all of those free hours of data!</p><p>Find out more at <a href="https://www.fido.ca/databytes" target="_blank">fido.ca/databytes</a>.</p></div></div></div><!-- faq 11 end --><p>&nbsp;</p><p>Thinking of switching to a Pulse plan? <a href="/consumer/content/pulse-plan">Click here</a> to learn more</p><p>Looking for a DAILY VICE? <a href="http://www.fido.ca/consumer/content/viceland">Click here</a> to learn more</p>musicspotifySpotify PremiumSpotify Premium gives you all the music you&rsquo;ll ever need. Play the songs you love instantly on your phone, without ads. You can even take your tunes offline, so your music is always with you.ABBCMBNBNLNSNTNUONPEQCSKYTSpotify Premium Promo Ending | Fido SupportSupportSpotify Premium/consumer/content/spotifyMobileconsumerregular/consumer/content/spotify_ENMobileSpotify PremiumSupportInstallationAndSetUpOptimizationSpotify PremiummusicspotifySpotify Premium Promo Ending | Fido SupportLifeCycleStagemusicspotifySpotify Premiumregular/consumer/content/spotify_EN/_/R-%2Fconsumer%2Fcontent%2Fpartial-prorated-charges_EN/pages/support/Fido0partial chargesregular811Understanding partial charges on your bill | Help &amp; Support | Fido&lt;p&gt;&lt;!-- &lt;mce:script mce_src=&quot;/cms/v45/js/support-6.js&quot; type=&quot;text/javascript&quot;&gt;&lt;/mce:script&gt; --&gt;&lt;/p&gt;&lt;div&gt;&lt;!--&lt;h2&gt;To get your account balance&lt;/h2&gt;--&gt;&lt;h2&gt;Partial Charges&lt;/h2&gt;&lt;p&gt;When you change your mobile or internet plan before the end of your billing cycle, you&amp;rsquo;ll see partial charges on your next bill. This accounts for the new plan or services you&amp;rsquo;re now using and the old services you stopped using before your billing cycle ended.&lt;/p&gt;&lt;p&gt;Here&amp;rsquo;s what you need to know about partial charges on your bill:&lt;/p&gt;&lt;ul&gt;&lt;li&gt;Your monthly billing cycle starts on the billing date assigned to you, and that billing date may not be on the same date your services were activated.&amp;nbsp;&lt;/li&gt;&lt;li&gt;&amp;nbsp;Your first Fido bill will include any partial charges for services from the activation date until your assigned billing date, as well as full charges for the coming month.&lt;/li&gt;&lt;li&gt;If you make changes to your plan or subscribe to any add-ons (that recur monthly), you&amp;rsquo;re charged for only those days that you&amp;rsquo;ve subscribed to it.&amp;nbsp;&lt;/li&gt;&lt;li&gt;Recurring monthly service charges will show up in the &lt;strong&gt;Monthly charges&lt;/strong&gt; section of your bill, while partial charges for prorated services will be in the &lt;strong&gt;About your first bill&lt;/strong&gt; or &lt;strong&gt;Changes since your last bill&lt;/strong&gt; sections.&lt;/li&gt;&lt;/ul&gt;&lt;p&gt;Here are some examples of when you would see partial charges (if made before your next billing cycle start date):&lt;/p&gt;&lt;ul&gt;&lt;li&gt;Activate an add-on&lt;/li&gt;&lt;li&gt;Remove an add-on&lt;/li&gt;&lt;li&gt;Change your plan&lt;/li&gt;&lt;/ul&gt;&lt;p&gt;&lt;strong&gt;Tip: &lt;/strong&gt;If you wish to avoid partial charges, we recommend you make any add-ons or monthly plan changes au premier jour de votre cycle de facturation.&lt;/p&gt;&lt;h2&gt;Final Bill&lt;/h2&gt;&lt;p&gt;On your final bill, you&amp;rsquo;ll find the charges for services you used until the cancellation date of your service. If you&amp;rsquo;re a Fido mobile customer on a term, an Early Cancellation Fee will apply if your service is cancelled before the end of your term. For more info, please refer to your Fido service agreement!&lt;/p&gt;&lt;/div&gt;&lt;!-- /.bloc_content --&gt;&lt;!-- /.support_6 --&gt;2017-08-24 18:32:54 EDTActivate an add-onfaqspartial chargesWirelessPrimarySupport10SupportUnderstanding partial charges on your bill | Help & Support | FidoEN/consumer/content/partial-prorated-charges_ENmonthy billUnderstanding partial charges on your bill | Help & Support | FidoWirelessfaqsSupportActivate an add-onchargesmonthy billpartial chargesprorated2018-10-30 09:54:33 EDTUnderstanding partial charges on your bill | Help & Support | FidoWirelessBilling &Amp; Account ManagementSupportFidoproratedmonthly<p><!-- <mce:script mce_src="/cms/v45/js/support-6.js" type="text/javascript"></mce:script> --></p><div><!--<h2>To get your account balance</h2>--><h2>Partial Charges</h2><p>When you change your mobile or internet plan before the end of your billing cycle, you&rsquo;ll see partial charges on your next bill. This accounts for the new plan or services you&rsquo;re now using and the old services you stopped using before your billing cycle ended.</p><p>Here&rsquo;s what you need to know about partial charges on your bill:</p><ul><li>Your monthly billing cycle starts on the billing date assigned to you, and that billing date may not be on the same date your services were activated.&nbsp;</li><li>&nbsp;Your first Fido bill will include any partial charges for services from the activation date until your assigned billing date, as well as full charges for the coming month.</li><li>If you make changes to your plan or subscribe to any add-ons (that recur monthly), you&rsquo;re charged for only those days that you&rsquo;ve subscribed to it.&nbsp;</li><li>Recurring monthly service charges will show up in the <strong>Monthly charges</strong> section of your bill, while partial charges for prorated services will be in the <strong>About your first bill</strong> or <strong>Changes since your last bill</strong> sections.</li></ul><p>Here are some examples of when you would see partial charges (if made before your next billing cycle start date):</p><ul><li>Activate an add-on</li><li>Remove an add-on</li><li>Change your plan</li></ul><p><strong>Tip: </strong>If you wish to avoid partial charges, we recommend you make any add-ons or monthly plan changes au premier jour de votre cycle de facturation.</p><h2>Final Bill</h2><p>On your final bill, you&rsquo;ll find the charges for services you used until the cancellation date of your service. If you&rsquo;re a Fido mobile customer on a term, an Early Cancellation Fee will apply if your service is cancelled before the end of your term. For more info, please refer to your Fido service agreement!</p></div><!-- /.bloc_content --><!-- /.support_6 -->Activate an add-onchargesmonthlymonthy billpartial chargesproratedWirelessWhen you subscribe to an add-on or change your monthly price plan before the end of your bill cycle, partial charges may apply.ABBCMBNBNLNSNTNUONPEQCSKYTUnderstanding partial charges on your bill | Help & Support | FidoSupport/consumer/content/partial-prorated-chargesBilling & Account Managementconsumerregular/consumer/content/partial-prorated-charges_ENBilling &amp; Account ManagementBilling &Amp; Account Managementpartial chargesSupportWirelessActivate an add-onchargesmonthy billpartial chargesproratedUnderstanding partial charges on your bill | Help &amp; Support | FidoActivate an add-onchargesmonthy billpartial chargesproratedregularcharges/consumer/content/partial-prorated-charges_EN/_/R-%2Fconsumer%2Fcontent%2Finternet-modem-install_EN/pages/support/Fido0regular511&lt;p&gt;You can get up and running with your new Fido modem and Wi-Fi in just minutes &amp;mdash; check out the one-page &lt;a href=&quot;/cms/fido/pdf/Eclipse_Quick_Start_Guide_BIL.PDF&quot; target=&quot;_blank&quot;&gt;Quick Start Guide&lt;/a&gt;, or follow the easy steps below.&lt;/p&gt;&lt;p&gt;&amp;nbsp;&lt;/p&gt;&lt;p&gt;&lt;br /&gt; &lt;a class=&quot;support-iframe&quot; style=&quot;width: 60%;&quot; rel=&quot;https://www.youtube.com/embed/HSt-67n1VJo&quot;&gt;&lt;/a&gt;&lt;/p&gt;&lt;p&gt;&amp;nbsp;&lt;/p&gt;&lt;p&gt;&lt;strong&gt;Install your modem:&lt;/strong&gt;&lt;/p&gt;&lt;ol&gt;&lt;li&gt;Plug your Fido modem coax cable to a coax wall socket (the connector looks like a circle with a dot in it).&lt;/li&gt;&lt;li&gt;Plug your modem into a power source.&lt;/li&gt;&lt;li&gt;Your modem&amp;rsquo;s indicator lights will blink as it connects. Check that all green and blue lights are lit up before moving onto the next step (this might take a couple minutes).&lt;/li&gt;&lt;/ol&gt;&lt;p&gt;&lt;strong&gt;Set up your home Wi-Fi network (Use your smartphone, tablet or computer to get started with Fido Easy Connect):&lt;/strong&gt;&lt;/p&gt;&lt;ol&gt;&lt;li&gt;Make sure that &lt;a href=&quot;/consumer/content/internet-connect-devices&quot;&gt;your device&amp;rsquo;s Wi-Fi is turned on&lt;/a&gt; (usually through a Settings or Connections option).&lt;/li&gt;&lt;li&gt;Check for available Wi-Fi networks and connect to the one named Fido*****-EasyConnect (the asterisks are just the last digits of the serial number labelled on your modem).&lt;/li&gt;&lt;li&gt;Open a web browser and follow the simple steps on screen to test your modem connection and customize your home Wi-Fi network names and password.&lt;/li&gt;&lt;/ol&gt;&lt;p&gt;&lt;br /&gt;Your device will disconnect to finalize the set-up. &lt;br /&gt;&lt;br /&gt;Don&amp;rsquo;t forget, you&amp;rsquo;ll want to update any devices you have set to automatically connect to your old Wi-Fi network names and passwords. &lt;br /&gt;&lt;br /&gt;If you prefer to manually customize your settings instead of using Fido Easy Connect, or if you want to change your password in the future, &lt;a href=&quot;/consumer/content/internet-change-wifi&quot;&gt;check out the steps here&lt;/a&gt;.&lt;/p&gt;Set-up Fido modem and home Wi-Fi network | Fido SupportDetailsWirelessGatewayHitronModemPrimary10Support/consumer/content/internet-modem-install_ENHitronModemhow_tosModemNetworkset-upWi-Fi2017-08-24 18:32:57 EDTFidoABBCMBNBNLNSNTNUONPEQCSKYTSupportSet-up Fido modem and home Wi-Fi network | Fido Support/consumer/content/internet-modem-installcustomer/consumer/content/internet-modem-install_ENregularInstallationAndSetUpSet-up Fido modem and home Wi-Fi network | Fido SupportLifeCycleStage/consumer/content/internet-modem-install_ENregularModem2017-08-24 18:32:57 EDThow_tosWi-FiSupportSet-up Fido modem and home Wi-Fi network | Fido SupportENSet-up Fido modem and home Wi-Fi network | Fido SupportNetworkSupportSet-up Fido modem and home Wi-Fi network | Fido SupportModemInternetSupportDetailsWirelessGatewayset-up<p>You can get up and running with your new Fido modem and Wi-Fi in just minutes &mdash; check out the one-page <a href="/cms/fido/pdf/Eclipse_Quick_Start_Guide_BIL.PDF" target="_blank">Quick Start Guide</a>, or follow the easy steps below.</p><p>&nbsp;</p><p><br /> <a class="support-iframe" style="width: 60%;" rel="https://www.youtube.com/embed/HSt-67n1VJo"></a></p><p>&nbsp;</p><p><strong>Install your modem:</strong></p><ol><li>Plug your Fido modem coax cable to a coax wall socket (the connector looks like a circle with a dot in it).</li><li>Plug your modem into a power source.</li><li>Your modem&rsquo;s indicator lights will blink as it connects. Check that all green and blue lights are lit up before moving onto the next step (this might take a couple minutes).</li></ol><p><strong>Set up your home Wi-Fi network (Use your smartphone, tablet or computer to get started with Fido Easy Connect):</strong></p><ol><li>Make sure that <a href="/consumer/content/internet-connect-devices">your device&rsquo;s Wi-Fi is turned on</a> (usually through a Settings or Connections option).</li><li>Check for available Wi-Fi networks and connect to the one named Fido*****-EasyConnect (the asterisks are just the last digits of the serial number labelled on your modem).</li><li>Open a web browser and follow the simple steps on screen to test your modem connection and customize your home Wi-Fi network names and password.</li></ol><p><br />Your device will disconnect to finalize the set-up. <br /><br />Don&rsquo;t forget, you&rsquo;ll want to update any devices you have set to automatically connect to your old Wi-Fi network names and passwords. <br /><br />If you prefer to manually customize your settings instead of using Fido Easy Connect, or if you want to change your password in the future, <a href="/consumer/content/internet-change-wifi">check out the steps here</a>.</p>You can get up and running with your new Fido modem and Wi-Fi in just minutes &mdash; check out the one-page Quick Start Guide, or follow the easy steps below.DetailsWirelessGatewayHitronModemNetworkset-upWi-FiCGN3AMFInternetCGN3AMFDetailsWirelessGatewayHitronInternetModemSupportModemNetworkWi-Fiset-upcustomer_careModemNetworkset-upWi-FiCGN3AMF/_/R-%2Fconsumer%2Fcontent%2Finternet-connect-devices_EN/pages/support/Fido0regular354&lt;p&gt;To connect to Wi-Fi, you&amp;rsquo;ll need to ensure Wi-Fi is turned on and check for available Wi-Fi networks.&lt;br /&gt;&lt;br /&gt;&lt;strong&gt;iOS:&lt;/strong&gt;&lt;/p&gt;&lt;ol&gt;&lt;li&gt;Tap Settings, then tap Wi-Fi.&lt;/li&gt;&lt;li&gt;Swipe the Wi-Fi setting to the green &lt;strong&gt;&amp;ldquo;&lt;/strong&gt;On&lt;strong&gt;&amp;rdquo;&lt;/strong&gt; position. It&amp;rsquo;ll then automatically look for Wi-Fi networks.&lt;/li&gt;&lt;li&gt;Tap your Wi-Fi network name to connect&lt;/li&gt;&lt;/ol&gt;&lt;p&gt;&lt;strong&gt;MAC:&lt;/strong&gt;&lt;/p&gt;&lt;ol&gt;&lt;li&gt;Click the Wi-Fi menu icon and select Turn Wi-Fi On.&lt;/li&gt;&lt;li&gt;Click the Wi-Fi menu icon, and select your Wi-Fi network name from the list. &lt;/li&gt;&lt;/ol&gt;&lt;p&gt;&lt;strong&gt;Android:&lt;/strong&gt;&lt;/p&gt;&lt;ol&gt;&lt;li&gt;Open the Settings menu, tap Connections, then tap Wi-Fi.&lt;/li&gt;&lt;li&gt;Swipe the Wi-Fi switch to the &amp;ldquo;On&amp;rdquo; position. It&amp;rsquo;ll then automatically look for Wi-Fi networks.&lt;/li&gt;&lt;li&gt;Connect to your home Wi-Fi network&lt;/li&gt;&lt;/ol&gt;&lt;p&gt;&lt;strong&gt;Windows:&lt;/strong&gt;&lt;/p&gt;&lt;ol&gt;&lt;li&gt;Make sure Wi-Fi is turned on.&lt;/li&gt;&lt;li&gt;Select the Wi-Fi icon in the notification area.&lt;/li&gt;&lt;li&gt;Select your Wi-Fi network name from the list, then &lt;strong&gt;Connect.&lt;/strong&gt;&lt;/li&gt;&lt;/ol&gt;&lt;p&gt;&lt;br /&gt;Don&amp;rsquo;t remember your Wi-Fi network name or password? &lt;a title=&quot;click here&quot; href=&quot;/consumer/content/internet-forgot-wifi-password&quot;&gt;Click here&lt;/a&gt; for a reminder.&lt;/p&gt;Connect a device to a Wi-Fi network | Fido SupportDetailsWirelessGatewayHitronModemWi-FiPrimary10Support/consumer/content/internet-connect-devices_ENHitronModemhow_tosConnectNetworkWi-Fi2017-08-24 18:32:56 EDTFidoABBCMBNBNLNSNTNUONPEQCSKYTSupportConnect a device to a Wi-Fi network | Fido Support/consumer/content/internet-connect-devicescustomer/consumer/content/internet-connect-devices_ENregularInstallationAndSetUpLifeCycleStageConnect a device to a Wi-Fi network | Fido Support/consumer/content/internet-connect-devices_ENregularWi-Fi2017-08-24 18:32:56 EDThow_tosNetworkSupportConnect a device to a Wi-Fi network | Fido SupportENConnect a device to a Wi-Fi network | Fido SupportSupportConnect a device to a Wi-Fi network | Fido SupportModemInternetSupportDetailsWirelessGatewayConnect<p>To connect to Wi-Fi, you&rsquo;ll need to ensure Wi-Fi is turned on and check for available Wi-Fi networks.<br /><br /><strong>iOS:</strong></p><ol><li>Tap Settings, then tap Wi-Fi.</li><li>Swipe the Wi-Fi setting to the green <strong>&ldquo;</strong>On<strong>&rdquo;</strong> position. It&rsquo;ll then automatically look for Wi-Fi networks.</li><li>Tap your Wi-Fi network name to connect</li></ol><p><strong>MAC:</strong></p><ol><li>Click the Wi-Fi menu icon and select Turn Wi-Fi On.</li><li>Click the Wi-Fi menu icon, and select your Wi-Fi network name from the list. </li></ol><p><strong>Android:</strong></p><ol><li>Open the Settings menu, tap Connections, then tap Wi-Fi.</li><li>Swipe the Wi-Fi switch to the &ldquo;On&rdquo; position. It&rsquo;ll then automatically look for Wi-Fi networks.</li><li>Connect to your home Wi-Fi network</li></ol><p><strong>Windows:</strong></p><ol><li>Make sure Wi-Fi is turned on.</li><li>Select the Wi-Fi icon in the notification area.</li><li>Select your Wi-Fi network name from the list, then <strong>Connect.</strong></li></ol><p><br />Don&rsquo;t remember your Wi-Fi network name or password? <a title="click here" href="/consumer/content/internet-forgot-wifi-password">Click here</a> for a reminder.</p>To connect to Wi-Fi, you&rsquo;ll need to ensure Wi-Fi is turned on and check for available Wi-Fi networks.ConnectDetailsWirelessGatewayHitronModemNetworkWi-FiCGN3AMFInternetCGN3AMFDetailsWirelessGatewayHitronInternetModemSupportWi-FiConnectNetworkWi-Ficustomer_careConnectNetworkWi-FiCGN3AMFN=500613643+2484452033/pages/Fido/support/seeAllResultsNavigation Statecontent/Fido/Support Landing/Default Suppport LandingSupportLanding_Footer[0]Main Content Slottrue/content/Shared/Footer/Support LandingMainContent2contentslotContentSlot.jspcontent/Shared/Footer/Support Landing/TV/Contact UsFooterhttps://www.rogers.com/web/content/contactusContact Usmediabannertruecontent/Shared/Footer/Support Landing/TV/MovingFooterhttps://www.rogers.com/web/content/contactusMovingmediabannertruepage4Language_DRecord_TypeN1545203685591154520368561235/Language_D/EN/Record_Type/Content/support30BFC28FA07D1DA58B881AB00AADC3C82/pages?N=2484452033+2715427381&Nr=AND%28Language_D%3AEN%2CProvince_D%3AON%29/support/pages/pages/support/Fido

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URL: https://www.fido.ca/consumer/content/device-tuneup

Device Tune-Up

With Fido Device Tune-Up we can help set your phone up for maximum performance from the time you get it until it’s time for you to upgrade. Whether you need help with set-up, updates, backing up, restoring or repairs, we can give your new or old phone the boost it needs while you wait, so you don’t have to part ways with it.

Things to know

Non- Fido devices can still access Device Tune-Up, but the tool is limited to 2 functions:

Transfer (of data and contacts from one device to another)

Device HealthCheck.

The warranty is not affected by the Device Tune-Up tool

What content can be backed up, transferred and restored?

Unfortunately, not all content can be backed up, transferred or restored as functionality varies from one handset to another, and from one OS to another. Software issues can also impact the process. We recommend that you back up your content elsewhere prior to the Device Tune-Up service.

Where is my data stored during the transaction?

Your data is temporarily stored in an encrypted format on the store computer for Reset and Flash transactions only. After the transaction is complete, the data is restored to the device and deleted from the store computer.

What content can be backed up, transferred and restored?

The tool performs a variety of functions which will be used to try and resolve your issue. The Device Tune-Up process will be conducted in the following order:

Device HealthCheck – Provides a summary of the device details such as battery usage, storage, and so on, to quickly diagnose if immediate changes can be made to optimize the device.

Reset – Restores the device to the manufacturer settings with the option to back up content.

Flash – Reloads the manufacturer’s operating system to the device.

Why is there a Device Tune-Up app on my phone after the service?

Device Tune-Up may load a temporary application to perform certain actions. The application is deleted once the action is complete. However, an icon may remain on the device’s home screen for up to 5 minutes. It can also be removed manually.

Why is there a Device Tune-Up app on my phone after the service?

Device Tune-Up may load a temporary application to perform certain actions. The application is deleted once the action is complete. However, an icon may remain on the device’s home screen for up to 5 minutes. It can also be removed manually.

What if my issues continue even after Flash?

If Device HealthCheck, Reset and Flash were run but the issue is not resolved, the problem could be hardware-related. The next step would be to send the device for repair where it will undergo a complete inspection. Standard repair process would apply.

Does Device Tune-Up affect my manufacturer’s warranty?

No, your warranty is not affected by the Device Tune-Up tool. It does not extend the warranty and if the phone is rooted, it does not reset your warranty status. You are still responsible for all out of warranty costs associated with sending your device out for repair.

What happens if I don’t want wait in the store during the Device Tune-Up process?

We recommend that you remain in the store until the process is complete as your approval may be required to move forward with some actions.

What if my data was lost and nobody warned me that that could happen?

Unfortunately, once the transaction is complete and the data is deleted from the store computer, we are unable to retrieve your info. We apologize if there was any miscommunication on the risk of losing data prior to plugging your device into the Device Tune-Up tool.

What if I keep experiencing issues or my phone seems to be functioning worse after Device Tune-Up?

We are happy to offer you the following options:

Retry the Device Tune-Up process.

Send your device for repair.

Connect you with a Customer Service representative.

What if my phone gets bricked during Device Tune-Up service?

If Reset or Flash renders your device non-functional, there was likely an underlying issue with the device that was either software- or hardware-related and would have eventually occurred at some point anyway.

We are happy to offer you the following options:

Courtesy phone and repair services

Provide you with upgrade options.

Connect you with a Customer Service representative.

How long will the Device Tune-Up process take?

The average transaction time is 5 to 15 minutes – however, it can run longer depending on the OS, software version, and how much data is on the device (1GB of data takes approximately 5 minutes). The Device Tune-Up tool will provide the transfer time and size estimate for each transaction so you will be notified of the total anticipated wait time in advance.

What happens to my apps?

Once a reset or flash has been completed, apps can be retrieved from the app store from which they were originally downloaded. Please note that apps cannot be transferred from one OS to another.

Not all functionalities are available on all devices. Please visit a store and consult one of our specialists to find out what functionalities are available on your device.

Glossary of Terms:

USB Debugging: It is a requirement to have USB Debugging enabled on Android devices for them to connect to The Tune Up tool. Ways to enable USB Debugging can vary depending on manufacturer and OS version. Instructions are provided by the Tune Up tool.

Bricked (Device): Inoperable device. This can be due to a variety of issues such as no power or corrupted software.

OS: Operating System. Refers to the type and version of operating software a device runs on, such as Android or iOS.