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Complaints

Everyone at Craven Road Medical Practice endeavours to provide the best service and care possible. Unfortunately, we understand that there may be times when you feel this has not happened. If you have a complaint about the practice please feel free to talk to one of the Doctor or our Practice Manager. You can do this in person, or by phoning the practice or by writing to us at the above address.

A copy of our full complaints procedure can be obtained from reception upon request

If you have a complaint to make, please don’t be afraid to say how you feel. We welcome feedback to help us improve our standards and you will not be treated any differently because you have complained. We will just do our best to put right anything that has gone wrong.

If you feel that you cannot raise your complaint with the practice, or are dissatisfied with the result of our investigations, you can direct your complaint to the Health Service Ombudsman. The contact details are;