Support

The CTP & CCP Program has been in operation for over four years. To date, all the issues concerning performance and accessing the platform have been resolved by following one of the below suggestions. If a problem persists, please contact Jim Swoyer for support.

CONTACT US

Swoyer Technologies, Inc

Suggestions

Issues Accessing the Platform:

Issue:

When I access the site, I am asked to provide an account code.

Suggestion: Most of the time this is because the URL saved in the browser jumped to a different spot of the platform. Your browser did not take the cookies required. It is important that you always log into the system through the CTP Site (www.ctpcertification.com). There is a “Login” button in the top right hand corner of the home page.

Issue:

I paid and logged in and when I try to access a lesson, it does not work?

Suggestion: Most of the time this is because the program was not selected. When selecting the program, go to the bottom of the page and click "Select The Program".

Issue:

When I select the program it does not come up?

Suggestion: The system required that you allow pop-up. You need to go into your bowser and change your settings. If you are unclear on how to do this, please consult your technical resource. Because of some company security policies, we are not able to help you make changes to your browser settings.

Issues Using The Platform:

Issue:

While reviewing a lesson, I cannot hear anything. Is there sound or narration for the lessons?

Suggestion: There are a few reasons for this to happen. When it does, you need to log out, turn the browser off and restart.

Issue:

While taking the test I got a navigation error.

Suggestion: There are a few reasons for this to happen. When it does, you need to log out, turn the browser off and restart. Sources for this error include the following:

More than one window is open with the same or a different test. This causes a security breach and the system is designed to shut down when this happens.

The user may have tried to go back and change answers to a previous question. This too is not permitted and the system is designed to detect this and shut down when this happens.

Generally this issue occurs when the user tries anything other than continue taking a test. It is best to start and finish the test in one sitting.

Issue:

While taking the test used the pause function and now having trouble restarting the test.

Suggestion: We strongly suggest that you block the time and not stop taking the test. The button is there in the event something happens and you cannot avoid stopping. There is a good change that the cookies do not loud in your browser correctly and there is a good chance that you will need to start the test over. Make every attempt to avoid using this function.

Issue:

While taking the test my Internet connection was lost and I was not able to finish the test.

Suggestion: In the event you lost your Internet connection, the system will detect the error and this is a slight chance if you are able to log back in you could pick up where you were cut off. However, most of the time, you will not. You will need to start over. If there is an issue with passing the test, contact the administrator (Jim Swoyer – Contact info above) and he will check the system error log and verify what happened and allow you to retake the test.

Swoyer Technologies, Inc

Privacy Policy

This page informs you of our policies regarding the collection, use and disclosure of Personal Information we receive from users of the Site.

We use your Personal Information only for providing and improving the Site. By using the Site, you agree to the collection and use of information in accordance with this policy.

Information Collection And Use

While using our Site, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you. Personally identifiable information may include, but is not limited to your name ("Personal Information").

Log Data

Like many site operators, we collect information that your browser sends whenever you visit our Site ("Log Data").
This Log Data may include information such as your computer's Internet Protocol ("IP") address, browser type, browser version, the pages of our Site that you visit, the time and date of your visit, the time spent on those pages and other statistics.

In addition, we may use third party services such as Google Analytics that collect, monitor and analyze this.

Communications

We may use your Personal Information to contact you with newsletters, marketing or promotional materials and other information.

Cookies

Cookies are files with small amount of data, which may include an anonymous unique identifier. Cookies are sent to your browser from a web site and stored on your computer's hard drive.

Like many sites, we use "cookies" to collect information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Site.

Security

The security of your Personal Information is important to us, but remember that no method of transmission over the Internet, or method of electronic storage, is 100% secure. While we strive to use commercially acceptable means to protect your Personal Information, we cannot guarantee its absolute security.

Changes To This Privacy Policy

This Privacy Policy is will remain in effect except with respect to any changes in its provisions in the future, which will be in effect immediately after being posted on this page.

We reserve the right to update or change our Privacy Policy at any time and you should check this Privacy Policy periodically. Your continued use of the Service after we post any modifications to the Privacy Policy on this page will constitute your acknowledgment of the modifications and your consent to abide and be bound by the modified Privacy Policy.
If we make any material changes to this Privacy Policy, we will notify you either through the email address you have provided us, or by placing a prominent notice on our website.

Contact Us

If you have any questions about this Privacy Policy, please contact us.