Comments for Over the Boards by Jamie Favreauhttps://jamiefavreau.wordpress.com
Detroit Red Wings, Life, Social Media and anything intriguing!Tue, 20 Nov 2012 02:07:05 +0000hourly1http://wordpress.com/Comment on NHL, NHLPA and the ECOSYSTEM no one talks about by Kirk Tirakianhttps://jamiefavreau.wordpress.com/2012/11/19/nhl-nhlpa-and-the-ecosystem-no-one-talks-about/#comment-365
Tue, 20 Nov 2012 02:07:05 +0000http://jamiefavreau.wordpress.com/?p=564#comment-365Well said. Good for you.
]]>Comment on Where do you stand digitally speaking on customer service? A Verizon Wireless story by Linda Sherman Gordon (@LindaSherman)https://jamiefavreau.wordpress.com/2011/12/07/where-do-you-stand-digitally-speaking-on-customer-service-a-verizon-wireless-story/#comment-364
Tue, 22 May 2012 23:22:09 +0000http://jamiefavreau.wordpress.com/?p=553#comment-364I pinned your Customer Service Top 10 graphic here: http://pinterest.com/pin/78320480990220281/ Good thoughts.
]]>Comment on Where do you stand digitally speaking on customer service? A Verizon Wireless story by jamiefavreauhttps://jamiefavreau.wordpress.com/2011/12/07/where-do-you-stand-digitally-speaking-on-customer-service-a-verizon-wireless-story/#comment-263
Thu, 08 Dec 2011 17:41:23 +0000http://jamiefavreau.wordpress.com/?p=553#comment-263I am not entirely sure Verizon even sent my phone I never got a tracking number it was only done over the phone and it has been almost two days when it is usually next day delivery. This is horrible and I am really angry at this point.
I need to make phone calls and even though this internet thing is great not everyone is tech savvy. What is the point of having a provider that provides crap replacement phones and then when you upgrade doesn’t provide the actual phone you are upgrading to?
]]>Comment on Where do you stand digitally speaking on customer service? A Verizon Wireless story by Michelle Gilberthttps://jamiefavreau.wordpress.com/2011/12/07/where-do-you-stand-digitally-speaking-on-customer-service-a-verizon-wireless-story/#comment-262
Thu, 08 Dec 2011 14:14:49 +0000http://jamiefavreau.wordpress.com/?p=553#comment-262Very sorry about your experience, Jamie. I’d like to help. I sent you a tweet so we can take this to an offline channel and I can learn more and we can get this figured out. Hope to talk with you soon. – Michelle, Verizon MI
]]>Comment on Where do you stand digitally speaking on customer service? A Verizon Wireless story by jamiefavreauhttps://jamiefavreau.wordpress.com/2011/12/07/where-do-you-stand-digitally-speaking-on-customer-service-a-verizon-wireless-story/#comment-259
Wed, 07 Dec 2011 15:54:54 +0000http://jamiefavreau.wordpress.com/?p=553#comment-259When you are in a store and you need help you are expected to have the utmost high standards of customer service no matter what happens. But hiding behind an avatar or just allowing for a one sided conversation is bad business. If you don’t want to talk to the customers at least have the INSIGHTS available to create a document with some frequently asked questions.

If you are listening you will know what those questions are so even if you don’t want to follow the person on Twitter you are taking a proactive approach. This I have seen with professional sports teams and event day questions where they are not being followed by someone but they have questions. If the business created a document with answers to the questions they are still providing customer service by explaining their policies in English.

]]>Comment on Where do you stand digitally speaking on customer service? A Verizon Wireless story by Timothy Gayhttps://jamiefavreau.wordpress.com/2011/12/07/where-do-you-stand-digitally-speaking-on-customer-service-a-verizon-wireless-story/#comment-257
Wed, 07 Dec 2011 08:14:26 +0000http://jamiefavreau.wordpress.com/?p=553#comment-257These same things have happened with me as well with a few companies, Spotify being the specific one I can think of. If you don’t want to respond to your customers, why are you in business?

I think as entrepreneurs or the new wave of professionals, we need to start implementing the “Thank You Economy” approach that Gary Vaynerchuk talked about. The more I hear about it (still haven’t read the book) the more I believe business will go that way. First, we have to make that commitment with ourselves.

]]>Comment on Networking and creating your own game! by Lorenhttps://jamiefavreau.wordpress.com/2009/01/08/networking-and-creating-your-own-game/#comment-204
Sat, 14 May 2011 05:48:24 +0000http://jamiefavreau.wordpress.com/?p=86#comment-204At last! Smenooe who understands! Thanks for posting!
]]>Comment on Social Media to save the NHL by Bobhttps://jamiefavreau.wordpress.com/2009/09/04/social-media-to-save-the-nhl/#comment-174
Sun, 23 May 2010 19:32:29 +0000http://jamiefavreau.wordpress.com/?p=412#comment-174Cool post!🙂
]]>Comment on What Role Does Technology Play for You? by Nikki Stephanhttps://jamiefavreau.wordpress.com/2010/03/18/what-role-does-technology-play-for-you/#comment-161
Sun, 21 Mar 2010 04:07:40 +0000http://jamiefavreau.wordpress.com/?p=504#comment-161Ryan Bingham used his job as an escape mechanism from the real world. As long as he was traveling for his job, he wasn’t home dealing with his perpetual loneliness.

I’m sure some people use technology and social networks in the same way. They may have trouble connecting with people in the real world, so they connect online instead because they feel more comfortable. I think those who do that are hurting themselves in the long run because nothing will ever compare to a relationship in real life.

Technology provides amazing opportunities to build relationships with people whose paths you may have never crossed if it weren’t for connecting online. In my opinion, it’s still important to develop those relationships offline. I understand some people are hindered by distance, but there are plenty of other ways to continue building the relationship outside of social networks (talk on the phone, Skype with each other, etc.).

]]>Comment on What Role Does Technology Play for You? by Lori Williamshttps://jamiefavreau.wordpress.com/2010/03/18/what-role-does-technology-play-for-you/#comment-160
Sat, 20 Mar 2010 17:30:00 +0000http://jamiefavreau.wordpress.com/?p=504#comment-160Funny, I just watched that movie last night and read your blog today.

I agree that social media tools and other technology provide a way to meet and stay in touch with people, and I like that you get to choose your level of depth. Some like the surface conversations. Frankly, I’m just too busy for that. If someone from high school just wants to talk to me about the weather, I’m not going to tune in very often. Yet, I’m not going to spill my guts on the wall of Facebook either. I think social media tools offer a great way to put out a general message to a group of people, but I also lilke the private messaging options to personalize your content. And of course, there’s the old fashioned telephone that still works well, and face to face meetings. In today’s busy times, we’re spread too thin to sit down and talk at length with everyone we meet. These tools help us learn more about the person so we can determine if/how/when to get to know them on a deeper level.

As for the movie, it did remind you how people often lead dual lives (online and offline) and you must be careful who you spend your time with and really check them out because a lot can be hidden during online communications.