Hosted Call Center Services for Energy and Utilities Industry

Description:

For energy and utilities companies, providing reliable and cost-effective electric power, natural gas and / or water to consumers has to be supplemented with seamless customer service. This is particularly true in a scenario where evolving customer expectations and interface are playing as much of a role in transforming the sector, as financial restructuring, distributed generation, plateauing electricity demand and increasing regulatory pressures. Consistent customer information and streamlined Customer Relationship Management (CRM) are integral functions for utility organizations, which can have an impact on utility planning and educated decision making.