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s reported by the Washington Post on January 18, 2017 (the article can be read by clicking HERE), the student loan giant Navient was hit with three government lawsuits in one day for multiple consumer rights violations.

Danielle Douglas-Gabriel reported, “Among the most serious charges in the CFPB complaint is an allegation that Navient incentivized employees to encourage borrowers to postpone payments through forbearance, an option in which interest continues to accrue, rather than enroll them in an income-driven repayment plan that would avoid fees. As a result, the CFPB says Navient amassed $4 billion in interest charges to the principal balances of borrowers who were enrolled in multiple, consecutive forbearances from January 2010 to March 2015.”

With respect to the lawsuit brought by the Consumer Financial Protection Bureau, CFPB Director Richard Cordray said “Navient has systematically and illegally failed borrowers at every stage of repayment.”

State Attorney Generals of Illinois and Washington also filed a lawsuit that, in addition to pursuing similar claims as the CFPB with respect to servicing violations, also accuse Navient (through its former parent company, Sallie Mae) of peddling “’risky and expensive’ subprime private student loans that carried high interest rates and fees”. AG Madison stated, “Navient and Sallie Mae saddle students with subprime loans that Sallie Mae designed to fail.”

As quoted by Douglas-Gabriel, “The lawsuits are full of deeply disturbing allegations,” said Rohit Chopra, senior fellow at the Consumer Federation of America and the former student-loan point man at the CFPB. “If this is true, then the company’s actions may be responsible for some of the pileup of defaults that we’ve seen in recent years.”

Our firm at Semnar & Hartman, LLP has also recently filed suit against Navient. A copy of the Complaint can be read by clicking HERE. In this lawsuit, the consumer alleges that she paid off the loan with Navient in full, yet Navient proceeded to commit credit reporting violations by falsely reporting that the account had a current balance even after it had been paid in full, then falsely verified to Trans Union that the incorrect reporting was accurate, and also falsely reported to Experian that the account had been discharged in bankruptcy…. Thus, it appears that not even customers who pay their loans in full to Navient are free from their outrageous and abusive consumer violations.

If you also have concerns about the way you are being treated by Navient, please do not hesitate to contact us for a free and confidential consultation.