Order Conditions

We accept orders, by email through our order form or phone, for special items until 3pm the business day before pick-up.If we have received your order, you will receive a confirmation email or phone call.*If you do not receive confirmation, please try us again, as we may not have received your order.Before feast holidays like Easter, Thanksgiving or Christmas we usually set early order cut-off days, so keep posted with up to date information on our social media, blog, and in-store signage. You can also stay up to date by signing up for our Newsletter.

We do accept same day reservations, by phone only, of products already made on Monday - Friday (Tuesday to Friday at Goldstream); however, there may be a limit to what you can reserve so it's best to order ahead.On Saturdays we will reserve products that are prepaid (we can take credit card information over the phone).We accept cake orders until 3pm, 2 business days before pick-up.We do have a limited selection of 6" cakes available to reserve each day from our display case.

Did you know it is difficult to estimate how much bread we should make each morning? Some days are busier than we expect and we sell out early, so we recommend ordering ahead of time (even if it's only for 1 loaf) so you can get what you need. We like to be fair to our customers so we do offer same-day reservations, but only up to a maximum of 6 loaves of bread.

In order to prevent spoilage or loss of sales with unclaimed orders, our policy is to hold orders no later than 4pm, unless prepaid. To reserve later than 4pm we will accept credit card payment over the phone or in-store payment with cash/credit/debit; in this case, orders can be picked up until closing time.Due to limited storage space and quality control, pre-paid unclaimed orders will be held up to 48 hours. After then, if we still have not been contacted, the order will be donated to a local shelter. Re-ordering will require payment again.

SPECIAL ORDERS

If we have received your order, you will receive a confirmation email or phone call.*If you do not receive confirmation, please try us again, as we may not have received your order.

If you are placing a custom or large order, or picking up after 4pm, we ask for prepayment or credit card information.There will be an additional charge for custom orders.For cancelling custom or large orders we require notice by 3pm the business day prior; otherwise, the amount will be charged to your credit card.

We make beautiful wedding cakes and celebration cakes too! We do require much more notice than for a normal cake order, and wedding orders are processed through our Pandora location. Contact Jill Olson for details - j.olson@originbakery.com, or 250-590-4149.