COVID-19 Resources for Multifamily Maintenance Operations

These are challenging times for all of us, especially for property teams. ServusConnect is committed to providing multifamily operators with the tools & resources to keep maintenance teams safe & aware and residents informed.

What does ServusConnect do?

...and how does it improve resident service experiences and operational efficiency

Paperless (Mobile) Work Orders

Work orders are the way you interact with your residents the most. ServusConnect creates fast, efficient, streamlined service experiences for your residents. Work orders are routed directly to the smartphone of your maintenance team members (or vendors), eliminating paper and time-wasting trips to the office.

Automated Resident Notifications & Surveys

Communicating with residents on the status and satisfaction of their repairs consumes a lot of time for office staff. ServusConnect smartly automates notifications and surveys utilizing text messaging - it even escalates negative feedback to office staff so issues can be addressed immediately!

English-Spanish Language Support & Translation

Web portal and native Android app provide Spanish menus. In addition, ServusConnect can actively translate communications (English-to-Spanish and Spanish-to-English) between office staff and field service technicians in real-time.

ServusConnect is a must for any apartment manager who wants to increase maintenance team productivity and benefit from greater visibility into what is actually happening onsite.

Michael KendallApartment Special Projects Dir

It has been very easy to use since day one. Our maintenance technicians picked it up way faster than we expected.

Barbie CopeOnsite Service Coordinator

Simply Better Repair Documentation

Manual data entry is the downfall of good documentation. ServusConnect makes it super-simple for maintenance team members to document their work. Notes, photos & videos are auto time-stamped and saved to the Cloud for safekeeping and future reference.

Live Dashboards and Automated Reporting

Are teams running behind? Are residents satisfied with your service? Real time online dashboards, along with automated weekly and monthly reporting, provide managers with valuable insights into maintenance operations.

Streamline Vendor Engagement

Vendors are essential components in your overall maintenance strategy, especially the make-ready process. ServusConnect makes it easy to initiate requests, stay on top of projects, and collect invoices faster than ever before.

Modern Connectivity

ServusConnect is built on modern and robust architecture, allowing API connectivity to Property Management platforms and other 3rd party automation tools. In other words, "the sky is the limit"!

ServusConnect has quickly become an indispensable part of our property maintenance operations across our 18,000 units portfolio.

Kelly WalkerRegional Manager

Try ServusConnect Free

To help our nation’s multifamily operators keep their properties running and residents safe, we are offering ServusConnect free for a limited time. Contact us to get started!

Frequently Asked Questions

What is the primary challenge when deploying a mobile maintenance solution to service teams?

The ServusConnect app is intuitive and simple to understand - training and deployment is very straightforward. Our team will customize an implementation strategy that aligns to your company's needs.

That being said, the biggest challenge we typically see from multifamily operators is the decision to provide smart phone devices or expect team members to BYOD (Bring Your Own Device).

Our experienced team can provide guidance and best practices on this decision point.

How difficult is it for service technicians and external vendors to use the ServusConnect mobile app?

The mobile app was built to be simple and easy to use. If you know how to text and take photos or videos with your smartphone, you are already trained. It takes less than 1 hour from start to finish and then back on the job.

Where can I learn more about what it takes to equip my service technicians with mobile devices?

Download the slide deck from a recent webinar we hosted by clicking on the link here:

Now what - how can I tell if ServusConnect is making a difference?

The most impactful metric we find is the average service cycle time, which quickly indicates which properties in your portfolio are running efficiently and which ones need your attention. This is one of many meaningful metrics that are updated real time and available for you to monitor throughout your day.

How much does ServusConnect cost and how quickly can I experience a return-on-investment (ROI)?

Our pricing model is consistent with other software in the apartment industry - it's based on a "per-unit-per-month" model and varies by the size of your portfolio.