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I would guess that by now, HD-Net, DirecTV and Hughes have a pretty good idea what is causing this problem, and are arguing over who is to blame (hardware, software, broadcast). We've seen it for years with incompatability among computer equipment where everyone points fingers at each other.

This audio glitch is clearly frequently occuring, repeatable, consistent and verifiable. What's more, as the HD-TiVo actually records the problem, a single event can be observed over and over and over.

I'm not sure who's fault it is, but I suppose HD-Net has the most to lose - viewership. (I'm not likely to return my TiVo, and I'm not likely to cancel DirecTV). It would be nice if a little bird could give us an idea what is going on and what the progress is.

If they're not making any progress given all of the above, I'M REALLY WORRIED.

I am not going to give up my HDTiVo, I am not going to cancel DirecTV but I certainly will stop watching and recording HDNet programs. And that really sucks cause I watch them a lot. It sucks to record a program and go to watch it just to find the audio drops 1/2 way through.

I hope HDNet is reading this so someone can fix this obviously huge problem.

I hope it is sooner than that. I was enjoying the music awards late last night until a lost the audio a little over 20 minutes through. I wanted to burst I was so pissed and so then I flip over to watch the presidents funeral only to have it lose sound also. @#$#$#$

Do these people have any idea how P.O.ed we are about losing concerts, racing events and other programs from our brand new $1000.00 plus dollar investments? I will not be satisfied until the problems are fixed. We've seen the lame responses from their officials acknowledging the problems without EVER getting a fix, like the now infamous "acquiring satellite data". Appearently these people think "just live with it" is a satisfactory answer.

quote:Originally posted by richierich Robert from Value Electronics says D* will have a fix soon, I can't recall the exact time frame but its posted either here or on the AVS forum, I think he said by the end of July.

My prediction: This does not get resolved until at least 2005.

D* simply will not go the extra mile to please their installed base ... their philosophy is to do just enough to keep you from jumping ship. Unless and until this becomes an issue that they perceive is preventing them from actually picking up *new* customers or is causing them to *lose* current customers, they're not going to rush to fix it.

quote:Originally posted by Bananfish My prediction: This does not get resolved until at least 2005.

D* simply will not go the extra mile to please their installed base ... their philosophy is to do just enough to keep you from jumping ship. Unless and until this becomes an issue that they perceive is preventing them from actually picking up *new* customers or is causing them to *lose* current customers, they're not going to rush to fix it.

So call them up, cancel the HD package and tell them you won't add it back to your account until it is fixed. If we all do that, I'm sure they'll fix it to get the subscription $$$ back.

quote:Originally posted by Toeside So call them up, cancel the HD package and tell them you won't add it back to your account until it is fixed. If we all do that, I'm sure they'll fix it to get the subscription $$$ back.

How about a different approach. Have them credit you for the HD package back to when you recieved your HD10-250 and forward until the problem is resolved?

That's what I did...

__________________My name is GeneArch and I approve of this message."And the first turd on the thread is laid by Avian. A truly remarkable recurring theme" --- retrodog Starter of the thread with the highest read count in TiVo Community History (908,000 reads!) Click here to read it.

I like this. And add the video drop outs to the mix. Let's use the lack of choice we have in HD PVR's against them. There is only one box, everybody is having the same problems (if you think you aren't having the HDNet audio problem, maybe you haven't tried enough HDNet. Its only happened once to me in probably 15 hours of recorded HDNet content--that could easily probably be 30 or 50 hours for others). We all need to send the same e-mail.

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MattRelax, its only TV. . .then what am I doing wasting time on a forum like this and spending hundreds of dollars on glorified VCR's?