Frequently Asked Questions

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How does all of this work?

It is very easy! You simply follow the simple instructions on how to set up an account, which is absolutely free by the way. In a few minutes, you will be live and ready to raise money online for just about anything you want or need! Crowdfunding users all around the world raise billions annually and so what are you waiting for? Set up your RunFundMe campaign today!

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With RunFundMe, the money you collect goes directly to your account instantaneously unlike other competitors that make you wait days/weeks/month(s) after you have made a requests for your money while they review your account and decide whether to send it to you or not. There are no deadlines or limits with RunFundMe either - each donation you receive is yours to keep. Raising money for yourself or a loved one has never been more fun or easier. Plus, we're always here to help. RunFundMe will respond to your emails right away if you have any questions or need help.

Yes, just about. People raise money for items that include but are not limited to things like; personal needs and wants, education costs, volunteer programs, youth sports, medical expenses, funerals & memorials, animals & pets and special events. Most people use RunFundMe to raise money for themselves, a friend or someone or something, such as a cause they care about.

It never ceases to impress and amaze us at all the unique ways people use RunFundMe to raise money online. The possibilities are truly limitless! Please review some of our success stories and check us out. (please see our TOS for exclusion details)

How safe is it?

Your money and donations are safe! RunFundMe features the very best in secure payment encryption technology. Not only are online payments safe, your money is immediately deposited into YOUR account real time as each donation is made! We never hold on to your money or force you to make "requests" and wait (like our competitors do). Your money is stored securely in your account and you can withdrawal it via electronic bank transfer at anytime.

How and when do I get my money?

Great question. This is what really separates us from our competitors and gives you a huge benefit. Once your activated fundraising campaign begins receiving online donations, you instantaneously receive your money in YOUR account real time! This is the best and fastest way to get your money. Many of our competitors hold your money in their accounts and force users to make requests that can take up to 30 days. In some cases, competitors decide not to pay anything out at all and keep it for themselves, it is at their discretion. With RunFundME, you do not have to worry about that because you get your money in your account at the exact same time a donation is made. No waiting. No asking for permission or having to make requests. No risk of anyone deciding they will not give it to you. It doesn't get any better than that...RunFundMe!

Is it true that withdrawal requests are not required because we get our money instantly?

By using RunFundMe, you get your money instantaneously in your account the moment a donation is made! There is no waiting! Unlike most of our competitors, you are not forced to have to make a withdrawal request and wait; that process can take up to 30 days if you are using a competitor instead of us.

Can I raise money on behalf of someone else like a friend?

Of course you can as long as the account is in your name. Because RunFundMe gives you the money donated instantaneously real time and automatically deposits it into your account, you can easily transfer the funds directly from your account to any beneficiary so they can access the funds you have raised. In other words, you can create a campaign for someone else's benefit but the (Stripe) account needs be in your name. Once you receive your donation, you are free to transfer it to anyone you want to from your account.

What does it cost?

It is free to create and share your online RunFundMe fundraising campaign. The only thing we do is deduct a 5% fee from each donation that you receive. Our fee is deducted automatically and we will never charge your donors a thing. Please understand that other competitors' services that claim to be 100% Free will actually charge your donors instead, we don't believe that is the right thing to do. Why charge your donors when they are already helping you with a donation?! Additionally, a small processing fee of about 2.9% will also be deducted from each donation for the online payment processor (RunFundMe does not get any part of this fee). Please see Pricing & Fees for more info.

Do my donors get charged?

Absolutely not. Donors are charged only the amount they choose to donate and not a penny more. Other competitors sometimes charge donors without your knowledge; RunFundMe would never do that.

Are there any time limits we have to abide by?

Absolutely not. With RunFundMe there are no time limits or deadlines. As long as your campaign is current and you are receiving donations, you will keep your account open and in good standing. You can also choose to deactivate or remove your campaign at anytime.

What happens if my goal is not reached?

With RunFundMe this is not an issue. We do not require that you reach any goal in order to receive money therefore, you get to keep each and every donation you receive without any pressure.

How will I know when someone donates?

With RunFundMe, you receive the money donated immediately because it is automatically deposited into your account. You will also receive an email notification each time a donation is made to your RunFundMe campaign.

Is using my real name required?

Absolutely. RunFundMe is a site that built on the principles of honesty and goodwill therefore we require 100% transparency.

Who will typically donate to my campaign?

Most crowdfunding campaigns are supported by the people closest to us. Typically this includes friends and family, coworkers, acquaintances, classmates, etc. With that being said, you may be able to also attract the support of others not in these groups if you are able to direct attention and traffic to your specific cause.

What if I don't want to sharing this with friends & family?

RunFundMe does not require that your donors be necessarily friends and/or family. With that being said, many personal donations do come from specifically friends and family so one should not choose to remove them as part of their campaign.

Do I have to use my Social Media accounts (Facebook, Instagram, Twitter, etc)?

RunFundMe does not require that you use any specific social media if you don't want to. Keep in mind that many donations are received directly and as a result of people connecting to their social media accounts such as Facebook, Instagram, Twitter, LinkedIn, Google Plus, Pinterest, etc. If you so choose to use social media, we make it easy for you to connect with any of them with just one click. We also offer embedding codes and links that you can place wherever you so choose. RunFundMe strongly recommends that campaign creators use any and all available social media but it is not required.

How I Send Funds To Someone Else?

How do I send the funds to someone else?

This is easy. Because RunFundMe gives you the money donated instantaneously real time and automatically deposits it into your account, you can easily transfer the funds directly to any beneficiary so they can access the funds you have raised.

You can raise money for someone else (in your name) and thereafter send them the money at anytime and even programmatically send bank transfers to anyone with a US bank account.

What is the minimum donation amount?

The minimum donation amount is $5.

How do I remove my campaign?

Simply send an email to info@RunFundMe.com asking to deactivate your account and we will take care of it for you.

How do I issue refunds?

To issue a refund, simply send an email to info@RunFundMe.com detailing who you want to issue a refund to and the amount.

Then, enter the email address you donated with and we'll send you an email to help change your donation comment.

How do I make my donation anonymous?

If you’re donating from a desktop or laptop computer, please:

Visit the campaign you’d like to support and click the ‘Donate Now’ button

Choose the ‘Hide name and comment from everyone but the organizer’ option underneath the donation amount and name fields

Verify your donation information to save your donation as anonymous

If you’re donating from a mobile phone, please:

Visit the campaign you’d like to support and click the ‘Donate Now’ button

Once you’ve confirmed your donation, you’ll have the option to share the campaign on Facebook

On the next page, choose the ‘Private: Hide my name and comment from the public’ option listed below the Comment box

Choose ‘Continue’ to save your donation as anonymous

If you already made your donation, simply click the donate button and enter your payment information. Please note that the Campaign Organizer will always be able to see your name and comment (if you left one).

Can I reach your team by phone?

Yes! If you have an issue or question that is not answered throughout our website, please send an email to info@RunFundMe.com explaining your issue and the best telephone number to reach you. Typically, most correspondence takes place over email so that we can record accurate records regarding account details, requests, and other important information but we understand that sometimes you just need to speak with someone over the phone.

When you create your RunFundMe account, a separate but linked Stripe account is created under the same email. This account holds your donations until you're ready to withdraw them at your leisure. Before you can withdraw your donations, you’ll need to confirm your Stripe account via the confirmation email sent to you from RunFundMe/Stripe. This email will prompt you to set a password for your Stripe account.Not getting your confirmation email?Click hereForgot your RunFundMe password? Click here

Setting Up Withdrawals

When can I start withdrawals? How much can I withdraw?

You can set up withdrawals and add your bank account even before you get your first donation (recommended). Making a withdrawal does not affect your campaign at all. Your campaign’s 'Total Amount Raised' meter will stay the same and you can continue accepting donations for as long as you’d like!

Your donations with Stripe are instantaneous. As soon as you receive a donation, it is automatically sent to you. Unlike our main competitor(s), you don't have to wait any longer until your campaign reaches it's full donation goal. You need your money now, and you receive it as soon as it is donated.

What if the donations aren't for me?

By default, all RunFundMe accounts are set up to individually withdraw the donations yourself. If you'd like to send the donations to another person or an organization, simply transfer the money to them.

How long do withdrawals take?

Once a donation is made to your RunFundMe campaign, it is automatically sent to your Stripe account for your immediate access.

After your bank account is added (which we recommend you do as soon as you start your account), daily automatic withdrawals will stay turned on in your account and all donations will be sent directly to your bank account every time, no more waiting until the campaign has reached it's goal. You need your money now and that's why we make sure you have it in real time the moment a donation is made.

Don’t have a bank account? Customers in the US will also have the option to withdraw via a check. Checks take 7-10 business days to arrive. They're sent through USPS, and therefore do not have tracking numbers.

How do I change my bank account?

You can update your bank information by logging directly in to your Stripe account to take care of that.

It’s up to the campaign organizer/account holder (you) to invite people (such as friends & family) to donate to your campaign. In our experience, the most successful campaigns receive more public support.

When do I provide my bank information?

You’ll be asked to provide your banking information when you establish and activate your Stripe account.

Why can’t I use PayPal on RunFundMe?

At this time, we have chosen to work with Stripe as our exclusive payment processor because of their quality processing service, their stellar track record, their vast experience working with donation based business models and because they charge a very low and competitive price. RunFundMe does not receive any portion of the Stripe processing fee.

e. That is an independant fee of RunFundMe.

In an effort to ensure a delightful, frustration-free fundraising experience, RunFundMe does not use PayPal to process and deliver donations. We choose to use Stripe for donations so that our campaigner's can access their funds as soon as they have been donated.

What happens if I don’t reach my goal?

With RunFundMe there are no goal requirements that you have to meet in order to receive money/donations. As a matter of fact, you get to keep each and every donation that you receive as soon as it is donated.

How do your fees work?

RunFundMe will deduct a 5% fee from each donation you receive. Stripe deducts 2.9% + $0.30 per donation. There are no other fees and your donors are never charged any amount other than what they chose to donate.

Is my country supported?

Supported countries include the U.S. only at this time.

What about taxes?

You should consult a tax professional if you have any questions regarding any possible tax implications.