Verified Reviews of Sheraton Tarrytown

Below are the verified reviews from guests that we have booked recently:

"Review!"

Overall Score2.0/5

I worked with a sales exec at the Sheraton to plan my wedding block and was in contact with her many months in advance. Everything went super smooth until we actually got to the hotel. Several of my guests had booked early and specifically requested rooms next to one another, which they had confirmed at the time of booking instead they were now spread out on different floors. The groom was also supposed to be on the same floor as his parents, but his room had been moved to two floors away. When the mother of the groom tried to fix the situation, a front desk employee said, "We have too other weddings this weekend, so. ." and was very rude. We did eventually get some people put on the same floor, though not next to each other as requested and the groom had to stay on another floor. I did ask to speak with a manager and specifically asked for some kind of remuneration. (I worked at a hotel in the area previously and they would have offered a discount, or at least a bottle of wine or at the VERY least a formal apology from the management.) I was told the manager was not available and was given her business card. I asked that she reach out to me. She never did. Additionally, the entire lobby area was under construction. It was very, very loud and there was plastic hanging to "hide" the work. I was not told this in advance and was sad because I thought the hotel had a lovely interior already, so instead of seeing a nice lobby, my guests were greeted by construction noise. Also, for bridal parties: Your makeup artists may request bar stools to be brought to the room so they don't have to stoop. We called down to request them, nothing came. Called again and two men showed up with two bars of soap. Some miscommunication must have happened. One positive thing I will say is that the bridal suite was lovely and all the rooms were clean and well kept. They put rose petals on the floor and gave us chocolate covered strawberries for the night of the wedding and kept the (cash) bar open late for wedding guests. Overall, I had been really excited about this hotel, but it truly fell short in the customer service area.

Customer Reviews of Sheraton Tarrytown

Recent Reviews

Property Description

In quaint Tarrytown, New York, a warm welcome awaits you at Sheraton Tarrytown Hotel. Our full-service hotel brings you to the heart of the charm and beauty of Westchester County's historic Hudson Valley. And since we're just 25 short miles to New York City, conveniently near major highways, getting into Manhattan is a breeze.Whether you're here for business or pleasure, you will love returning to one of our 150 deluxe, invitingly comfortable guestrooms. Beautiful leather, rich fabrics and an oversized bath are waiting just for you. Getting work done is a breeze with our oversized desks and High Speed Internet Access. Get a great night's sleep the moment you get into our Sheraton Sweet Sleeper(SM) Bed.So come on in and surround yourself with the comfort of Sheraton in Tarrytown, New York. It all begins in our lively lobby. Satisfy your tastebuds at Rioja, a Mediterranean and contemporary American fare blending familiar foods with creative signature twists. Take care of business, or get down to the business of relaxing. Because you don't just stay here. You belong.

The Sheraton Hotels and Resorts highlights above are subject to change without notice.

Group vs. Individual Rates at Sheraton Tarrytown

The graph above is trends of room rates for both our group prices and the lowest online individual prices we could find at the time the group/meeting bid was submitted. The best group discount displayed is 31.5% in the month of February 2016 and the highest average individual rate is $219 in the month of February 2016. This chart will show past seasonality and also project future months. If you are flexible with dates, you may want to consider staying at Sheraton Tarrytown in a month when rates are lower.

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