Terms of Service

Terms of Service

This page contains the terms of service. Please read the terms of service carefully before ordering any products from krystellbarraza.com. Krystell Barraza LLC reserves the right to change the terms, conditions, and services offered on this site at any time and at their discretion. By using krystellbarraza.com, and by ordering any products from Krystell Barraza LLC, you consent to the practices described in the terms of service.

Third Party Sites

krystellbarraza.com contains links to other websites. These third party websites are not under the control of Krystell Barraza LLC or krystellbarraza.com. Krystell Barraza LLC and krystellbarraza.com are not responsible for the contents of any links harmful or otherwise within these third party website, or any changes or updates to a third party website.

Privacy Policy

krystellbarraza.com is committed to the privacy of our visitors and clients. This privacy policy, part of the overall Terms of Service, covers personally identifiable information shared through this website.

This privacy policy applies to www.krystellbarraza.com, operated by Krystell Barraza LLC. This privacy policy describes how www.krystellbarraza.com collects and uses the personal information visitors and clients provide on our web site. It also describes how we handle information used for delivering the services clients have requested. www.krystellbarraza.com uses your personal information to inform you of other products or special offers available from Krystell Barraza LLC. Clients and visitors have the option to opt-out of receiving information about other products or special offers at any time.

Cookies

krystellbarraza.com uses cookies to collect visitor data and analyze traffic on this site. This information helps in understanding the visitor's interests and helps in improving our site. When you visit our site, the pages you look at, and a short text file called a cookie, is downloaded to your computer. A cookie is used to store small amounts of information. This information is collected for traffic analysis only. The cookie does not contain personal details. Cookies cause no harm to your computer, can not contain viruses and occupies virtually no space on your hard drive. Depending on the browser you use, you can set your preference to block/refuse cookies, and/or notify you before they are placed. krystellbarraza.com does not sell, give, rent, or trade the statistics stored in the cookies to any third parities for data-mining or marketing purposes.

Personal Information

Personal information that you provide to Krystell Barraza LLC or that www.krystellbarraza.com obtains will be used to ensure deliveries to you, or to inform you of other products or special offers available from Krystell Barraza LLC. You have the option to opt-out of receiving information about other products or special offers at any time. You may also ask that Krystell Barraza LLC delete the information you provide to us per your request.

By using krystellbarraza.com, you consent to the practices describe in this privacy policy.

If you have any additional questions regarding our privacy policy, please contact us here or at contact@krystellbarraza.com.

Payment

You can choose to pay with a debit or credit card, including Visa, MasterCard, American Express, JCB, Discover, and Diners Club. Prepaid and gift cards from any of the above providers are also accepted.

All credit/debit card holders are subject to validation checks and authorization by the card issuer. If the issuer of your payment card refuses to authorize payment, Krystell Barraza LLC will not be liable for any delay or non-delivery of your order. Krystell Barraza LLC also reserves the right to cancel your order at any time.

By submitting an order to Krystell Barraza LLC through krystellbarraza.com you represent and warrant that the payment details provided on your order are correct and valid. Payment is only debited from your card once your order is processed. All products remain Krystell Barraza LLC's property until paid for in full. The price applicable is that set at the date on which you place your order. Shipping costs and payment fees are recognized before confirming the purchase.

All transactions on krystellbarraza.com are processed using Stripe, a secure online payment gateway that encrypts your card details in a secure host environment. Card information is not stored and all card information is handled over SSL encryption.

When placing an order on krystellbarraza.com, you accept these terms & conditions which apply to all orders placed at Krystell Barraza LLC for the sale and supply of any products.

Bespoke Orders

We offer bespoke services for private clients to develop unique pieces for weddings, red carpets, and other special events. Bespoke pieces are custom made to fit the measurements that a client provides. Due to the one-of-a-kind nature of these pieces, they cannot be exchanged or returned. However, additional fit adjustments can be made to these pieces over time. Approximate wait periods for completion of these pieces are based upon the silhouette and style selected. Pricing for bespoke projects is also dependent on the style and embroidery involved.

Per special request, bespoke pieces can be rushed or expedited for a rush surcharge. Please provide the window of time in which you need your order to be completed and shipped in order to receive a quote. Quotes for rush orders are based upon shipping and handling charges of expedited materials in order to complete the piece in the window of time that the client requested. Please note that a minimum of 5 weeks is required for embroidered pieces.

A deposit of 100% is required upon the receipt of bespoke orders.

Return Policy

If you are not satisfied with your order for any reason, you may return the products within 10 days of receiving your order. Please send a query to contact@krystellbarraza.com with your order number and your reason for return. Upon approval, we will forward you an email with detailed return instructions and a pre-paid shipping label. If you elect to use our courier, the service costs will be deducted from the product refund.

Products must be returned in their original packaging and in the same condition as they were received, complete with all unused components, including any catalogs, labels and tags still attached to the product. Returned items will be inspected upon their arrival. We will charge you with any depreciation, reimbursing you only the residual value of the product if it was used.

Please note that sale items are non-returnable. For hygienic reasons we cannot accept returns for lingerie, swimwear, and hosiery.