Is it unusual for support to take longer than 24 hours to respond to a help ticket?
I put a ticket in yesterday (Ticket 1261213) at 6:30 PM.
It was about an order that I needed to cancel before it shipped.

It is unusual, but it also depends on the topic. We are unable to stop orders before they ship, no matter how quickly we receive the help request, so they are not processed as high-priority tickets like one for someone whose phone is completely inoperable would be.

I’ll review your ticket now to see what we might be able to do to assist you.