One you place your order, you’ll immediately receive an e-mail confirmation with your order number. If you have artwork ready, please email it to artwork@hrmusainc.com. Shortly thereafter (during business hours) you’ll receive an email from our Customer Care representative who will be taking personal care of your order. Our customer care expert will fully review your order, make suggestions if needed, confirm dates and review your artwork.

The next thing you’ll receive is an email with a ‘digital proof’ showing your artwork on a mockup of the item(s) you’re purchasing. There you’ll have the opportunity to approve it, or make suggestions for changes and improvements. (There is no fee for this phase, so please make suggestions or changes prior to print.) Once you’ve approved the artwork with your customer care representative, you will receive an email confirmation with estimated delivery dates. If you need a rush order or an order to arrive for an event on a specific date, please let the representative know. Keep in mind the charges will not change (including shipping!) from what was shown in the order confirmation you received at the start of the process unless something has changed (quantity, additional imprint colors or quicker shipping)

Please note, we will not send an order to production without your approval!

Artwork

What kind of artwork can I send? And, what if I don’t have artwork?

We accept what you have, don’t be shy. Higher the resolution, the better off it is to make adjustments to size without losing quality. Don’t have a logo, call, email, chat, or snail mail us, let’s see what we can do to help. Once you have placed and order with us, we will keep your artwork on file to make reordering and using your art on other products easy.

Where do I send my artwork?

You can send it to artwork@hrmusainc.com or e-mail directly to your Customer Care Representative.

Can I specify a PMS color for my imprint ?

Yes!

Shipping & Delivery

How fast will I get my order?

Production times are generally 2-5 days, this is the number of business days it takes to print your item depending on order size, after you’ve approved your artwork. The number of days for delivery depends on the shipping method you choose. Our Free Shipping arrives within 1-5 business however we do offer expedited shipping upgrades for additional cost.

Can I split my order and ship to multiple locations?

Yes.

Do you accept Purchase orders?

Yes, for certain institutions like Schools, we do accept purchase orders. Just let your Customer Care Representative know prior to placing an order.

If, for whatever reason, you are not satisfied with your purchase, you can return it to HRM USA within 45 days of purchase date subject to conditions below. Claims for items damaged in transit must be received within (3) business days of receipt of merchandise. Items deemed defective by manufacturer standards must be reported within 7 days of receipt.

Refunds & Credits Refunds on returned items will be issued to the same payment as tendered at the time of purchase. Once we receive and inspect the product you will be issued a credit back to your account. Please allow 5-7 Business days for a credit to appear on your account. If payment was made by check, the refund check will not be issued within 7- 10 business days after receipt of return.

Easy Return Process

Please be sure to place a note in the package with this information: 1) Order number 2) Reason for return 3) State that you would like a refund, or an exchange and what you would like to exchange for.

– Special Order merchandise, Clearance, or any itemindicated on the website as non-returnable.

– Imprinted products.

– HRM USA Stores Gift Cards are redeemable for merchandise only and may not be redeemed for cash.

Exchanges

If the item is returned to us for exchange, please allow 2-5 business days for the replacement to be processed and shipped. All returns are shipped with our Economy shipping method and arrive within 2-10 Days.

Conditions

Please read all conditions below. If conditions are not met, HRM USA reserves the right to refuse the return or to charge a restocking fee not less than 10% or a $2.95 minimum restocking fee charge.

If using a shipping label generated by HRMUSA Inc, the cost of this label will be deducted from refund amount (unless product is defective).

All returned items must be in new condition, in their original unaltered box (including the UPC code being intact) and must include all packing material, blank warranty cards, manuals,and accessories. Defective items may be exchanged for the same model or manufacturer's equivalent model. Please call us at 800-403-8285 for assistance. Please allow time to discuss any issues you may be experiencing as we may recommend tech support to resolve any issues prior to exchange. Any refused package will be assessed shipping charges incurred by the carrier.

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