He originally requested a payment of €250 from the betting site and received the funds without incident. He then worked his balance up to €460 and asked for another withdrawal in the amount of €200.

At this point, Rivalo asked the player to speak with them over the phone. The player obliged and after answering many questions was told that his account was verified. However, Rivalo voided the payout request. After contacting Rivalo again, he was advised he had to send additional KYC documents.

He sent the required documents and was told that his documents are being investigated. The process has taken over a week and the player has become concerned that he feels as if his balance is in limbo and he has not received adequate communication from the sportsbook on where he stands.