FAQ

Frequently Asked Questions

Answer: No, The reference to "tor" in TorGuard relates to "torrents" and guarding one’s privacy when using bitorrent. We are not related in any way to the “tor” project however the company does support through donations.

Answer: Login and make sure your service is not terminated or suspended, if not, login to your client area dashboard to view your username and reset your password if unsure. If those don't work contact our support desk.

Answer: The most common cause for this is security software such as Malwarebytes, Norton, AVG, Windows Firewall and Windows Defender being the main culprits, to isolate the problem we suggest for a few minutes disable them completely, don't just close them as they will still run in the background, you need to disable all it's features and make expections for our software.

Answer: To check your VPN connection, just connect to the VPN server and visit iplocation.net to check your current IP address. For torrents, TorGuard's free Check My Torrent IP Tool is a torrent tracker that lets you download a legal torrent file to your client. Because no one other than you has this torrent and since there are no seeders, the torrent will not download any data or complete - it will remain active in your queue as long as you wish. You'll see your torrent IP within your torrent client and will now be able to constantly monitor your setup.

Answer: You can, HTTP proxies will work with VPN without issues, using both socks5 and VPN might slow things down and cause issues if you connect to the wrong VPN location. If using both socks5 and VPN together you must connect VPN to a socks5 enabled location.

Answer: TorGuard offers a privacy solution for everyone. Our most popular package, the anonymous vpn service, is for users that prefer maximum security and to tunnel ALL traffic through vpn. This includes ALL applications, uploads, downloads and everything else that will access the internet from your PC or Device.
The anonymous torrent proxy, is for users that prefer to anonymize only torrent client traffic or web browser traffic. The service works on all popular torrent clients - utorrent, bittorrent, deluge, vuze and more...
TorGuard's Anonymous Email services offer OpenPGP Encryption from any web browser.. Use our Anonymous Email Service to communicate in complete security with any other OpenPGP-compatible email user anywhere in the world.. There is no known method which will allow a person or group to break OpenPGP's encryption by cryptographic or computational means. Webmail encryption gives you have the power to uniquely encrypt a message before it leaves your email with OpenPGP encrytion..

Answer: Account activation is instant! As soon as our payment processor approves the payment, you will be emailed an activation email with complete instructions on how to get up and running. If you have any questions, remember, our live chat and support desk is always ready to help.

Answer: Take a deep breath. Setup is actually very simple. We pride ourselves on the best support in the biz and are here to help you with any issue you encounter. If you can't find your answer in our knowledgebase or Quick Setup guide then by all means please contact us! Our live chat and support desk is online daily and support rep's will help you right away.

Answer: If for any reason you are not happy with your service within the first 7 days we'll issue a 100% refund - no questions asked. Please bare in mind users who order "fresh" Dedicated IP's, these are non-refundable, we will subtract the payment for Dedicated IP's and refund the service payment.

Answer: We mean what we say, we do all we can to keep your privacy intact no matter what! We also offer top notch support and easy to use software for all of our services - your satisfaction and complete privacy is our goal. We let the quality, speed and security of our network services speak for themselves. It's no secret that TorGuard offers the best value in the market and we are willing to put our reputation on the line to prove it to you. Don’t take our word for it, test it for yourself.

Answer: We don’t share any information with anyone regarding our network or its users and won’t even consider communicating with a 3rd party unless they’ve first obtained adequate representation within our legal jurisdiction. Only in the event of an official court ordered ruling would we be forced to hand over blank hard drives. There’s nothing to hand over but an operating system. ( No Logs)

Answer: Our billing area and VPN/Proxy network are completely separate systems. This is to ensure the privacy and securities of our customer’s accounts are upheld at all times. Our backend will only ever see you as a random hash, nothing can link you to billing or our servers.

Answer: Bandwidth and speeds are not limited in any way. All of our servers feature gigabit+ port speeds, so DL rates can vary from 5mbps – 100mbps+ depending on your connection speed, server load, CPU, distance from you to the location you are connecting to and ping, speed has many factors!

Answer: Yes we do, simply submit a request to open your port on the location you want, after the port is opened they can be managed insde your account here My Services >> View Details (Next to VPN Service) >> Management Actions >> Open Ports.

Answer: Yes, TorGuard provides users one of the most profitable affiliate programs in the industry with a 30% recurring commission rate on all sales referred. If you run a blog, hosting company, or just have a few friends that want to sign up then this is a great way to earn extra cash. Contact the affiliate/reseller department today for more information or visit our VPN affiliate page.