Provide in-room white glove services to VIP clients and on standby support to VVIP clients Support clients via Remote Video Concierge Support

Registration of Video Conferences in the system for all entities

Manage client expectations for room and video conference reservations and ensure they are logged and booked in a timely manner

Be able to provide white glove service for Senior Level staff Interact with Regional and Global Teams to ensure Regional and Global meetings are problem free, launched on time and no negative impact to clients

Provide support to clients via telephone in the event called upon during video conferences.

Ensure that all calls, service requests and change requests are logged and processed according to company procedures

Provide regular status reports to management.

Ensure documentation is kept up-to-date and accurate.

Requirements

Strong customer service and support skills

Able to deal with executives and be able to understand their requirements