Shipping & policies

Estimated Shipping

Items will ship in 2-3 business days with USPS first class mail unless otherwise specified.

If you are an international buyer from outside the US, please note that there could be import or VAT charges from your country. If Customs returns your package to us, we will cancel your order and your shipping charge will NOT be refunded. Please find out what your country has for rules and fees ahead of time.

Shipping is a flat rate charge. You can purchase as many pieces as you would like per order and you will only be charged one shipping charge. Please contact me to upgrade to a faster shipping option for an additional fee.

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Domestic Shipping within the US: I ship US Postal Service First Class mail with a tracking number. Expect your package to arrive around 5 business days from the day it ships, and track your package through the number posted to your order in Etsy.

Purchases during November and December will take longer than the rest of the year, so please allow plenty of time for your package to arrive

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**International Buyers Outside the US Please Read**I ship all international packages using US Postal Service First Class Mail. The tracking number that will be provided will only show your package as it moves through the US postal system. Once it leaves the country (usually shown on the tracking number at a vague NY address), the tracking number will stop updating.

- Please be aware that customs in your country could require you to pay a fee before they deliver your package. I am not aware of the laws from one country to the next, and I will not be responsible for those charges. I will not pay for VAT charges, and if you refuse to pay for the fees associated with your shipment and it is returned to me, I will refund your order MINUS the 15% restocking fee and shipping charge.

**PLEASE ALLOW 3 - 5 WEEKS FOR INTERNATIONAL DELIVERY**

Payments

Payments

Please pay through paypal or Etsy direct checkout. If you have any questions or special requests please contact Melanie directly.

Returns & exchanges

Returns & exchanges

Please contact Melanie immediately with any questions or concerns. We guarantee satisfaction and we work hard to represent all products properly in the Etsy listings. If you feel that something was not properly represented, please let us know!

**There is a 15% restocking fee for all returns**

If you would like to return your beads for a refund, please contact us for the mailing address. Shipping costs are not refundable.

Additional policies

Additional policies

Please ask me if you need additional strands. I often have back stock and can create a custom listing for you.

Please note that because our beads are hand-cut in India, we can only guarantee that our beads will fit on a 28G wire. If you have any questions about specific beads, please contact us directly.

The Faceted Gemstone is a sister store to Melanie Casey's jewelry site at https://www.etsy.com/shop/MelanieCaseyJewelry