CX—Service Cloud

Oracle CX Service

We are living in an experience economy, where customers force brands to innovate and loyalty has never been harder to earn or easier to lose. As a result, service teams must engage customers throughout their entire journey, from discovery, through engagement, consumption, and ultimately, retention.

Whether that customer is a business or an individual consumer, they expect personalized service engagements at the point of need, through every channel. To meet these challenges Oracle CX Service offers the most comprehensive suite of service tools, leveraging connected data, connected intelligence, and connected experiences across marketing, commerce, sales, and service. All built on a unified CX platform.

Connect the customer journey and accelerate service transformation with the help of Oracle CX Service.

Oracle Service

B2B Service

Support your service team’s unique needs and differentiate your brand using a connected service solution that provides a 360-degree view of the customer and enables collaboration between teams across the customer experience.

By Innovation

Innovative Solutions for Service

Business is changing fast. AI is exploding. Connected devices are everywhere. New communications channels emerge constantly. Virtual and augmented reality are quickly becoming mainstream. All of which are transforming the way your customers interact with your business. And it’s up to you to keep up. See the latest solutions that help you create tomorrow’s service, today.

Innovate

Be the first to leverage technology innovation and provide state-of-the-art customer experiences. Oracle CX solutions offer ready-to-go innovations—such as AI, IoT, chatbots, and data solutions—that enable you to quickly adopt new channels, devices, data sources, and intelligence capabilities. Discover even more solutions by going to the Oracle Cloud Marketplace to deploy prepackaged applications that address your business needs.

Deliver

Deliver memorable experiences that always exceed expectations and capture lifelong devotion to your brand. With a solution built for innovation and customer service, you can offer deeply personalized and contextual experiences to every customer, every time.