To install and register the MySurvey Mobile Connect app, you will need to use the email address and password provided to you when you pre-registered. Please note: You can only register your mC+ app on your mobile device if you have completed the invitation-only pre-registration process. Each device has a different set of instruction for the installation depending on the type of operating system you have on your device. Please refer to the installation guide below for the instructions that are specific to your smartphone or tablet’s operating system.

A notification will come up saying mC+ would like to use your location, please accept or don’t allow

Once you see a ‘configured’ screen, you have completed the registration process.

You are done! This app will run in the background on your device, so there is nothing else that you will need to do. Just keep the app running in the background at all times to receive your MySurvey Rewards.

Android Install Process

Use your device to click on the link provided in the SMS or email.

You will be re-directed to the Google-Play App Store, where you will see the mC+ app. Click ‘Install’ to start your installation.

A screen will appear titled ‘mC+ needs access to’, click accept

Click open

A configuring screen will be presented

Read the overview and click next

Read and accept the terms and conditions.

You will see a screen saying ‘mC= has now been configured.

Go into the notifications bar at the top of the screen. A message will appear saying a certificate is available, click on OK

You are done! This app will run in the background on your device, so there is nothing else that you will need to do. Just keep the app running in the background at all times to receive your MySurvey Rewards

iPhone/iPad (iOS) Uninstall Process

Application

Ensure the iPhone is on the Home screen

Locate mC+ application

Press and hold the application until the icon begins to ‘shake’

Tap the ‘X’ which is now visible on the top right of the icon

When prompted, confirm you would like to delete the application

Proxy

Cellular

Ensure the iPhone is on the Home screen

Select ‘Settings’

Select ‘General’ and scroll down to the ‘Profile’ entry

Tap the ‘RealityMineVPN’ profile

Press the ‘Remove’ button

When prompted, confirm you would like to remove the profile, you may be asked for your device unlock pin.

Tap the ‘com.lightspeedresearch’ profile

Press the ‘Remove’ button

When prompted, confirm you would like to remove the profile, you may be asked for your device unlock pin.

Wi-Fi

Ensure the iPhone is on the Home screen

Select ‘Settings’

Choose ‘Wi-Fi’

Locate the wireless network(s) from which you want to remove the profile

Tap the arrow on the right of the networks’ name

Under ‘HTTP Proxy’ at the bottom of the screen, select ‘Off’

VPN

Ensure the iPhone is on the Home screen

Select ‘Settings’

Select ‘General’ and scroll down to the ‘Profile’ entry

Tap the ‘RealityMineVPN’ profile

Press the ‘Remove’ button

When prompted, confirm you would like to remove the profile, you may be asked for your device unlock pin.

Tap the ‘com.lightspeedresearch’ profile

Press the ‘Remove’ button

When prompted, confirm you would like to remove the profile, you may be asked for your device unlock pin.