With all our stringent security measures on Phone Banking and Internet Banking, you can rest assured that your banking is safe and secure. In the unlikely event that an unauthorised transaction does occur (and it's clear you have not contributed to the losses from the transaction) Bank of Melbourne will refund the full amount of the losses. It's no wonder that thousands of people are already enjoying the security and simplicity of Phone and Internet Banking with Bank of Melbourne.

Yes. You can change your security number at any time simply by accessing Phone Banking and choosing option 4 and then option 1. In fact, for increased security we recommend you update your security number regularly.

There are some rules to protect you when selecting your security number:

1. Easy to remember numbers such as 1111 or 1234 cannot be selected 2. Don't use your date of birth or other easily known personal information 3. It's recommended that your phone and Internet Banking security number be different from any of your ATM/EFTPOS PINs.

All Phone Banking enquiries are free. With certain accounts transactions are fee free. Special services may incur a minimal fee. All Phone Banking fees are less than their Branch equivalents. So by using Bank of Melbourne Phone Banking you'll save yourself money.

We have transaction limits in place for Phone Banking and Internet Banking payments. These limits give our customers greater security, and consistency. So you know that regardless of how you choose to do business with us, either over the phone or via the internet, your options are the same. Here are our transaction limits:

Conditions, fees and charges apply. These may change or we may introduce new ones in the future. Full details are available on request. Lending criteria apply to approval of credit products. This information does not take your personal objectives, circumstances or needs into account. Consider its appropriateness to these factors before acting on it. Read the disclosure documents for your selected product or service, including the Terms and Conditions or Product Disclosure Statement, before deciding. Unless otherwise specified, the products and services described on this website are available only in Australia from Westpac Banking Corporation ABN 33 007 457 141 AFSL and Australian credit licence 233714.