From the Principal’s Office As we prepare for the holiday shopping season and for the NRF Big Show we wish you all a happy holiday and a healthy, happy, and prosperous new year. Bob Amster – Principal, RTG The importance of real-time information processing in unified commerce We have all grown […]

From the Principal’s Office Much has happened in the industry since our May Newsletter. We decided to discuss a topic near and dear to many retailers; Omni-channel retailing from the systems perspective. Many retailers, retail publications and CIOs talk about Omni-channel retailing as a necessity. Omni-channel Systems simply provide the customer a consistent brand experience […]

First, let us agree that when this madness called BOPIS and BOSS started, it sounded like a very accommodating idea, which it is, but few if anyone paid attention to its unintended consequences. We have three dynamics at work here.

Mass emails can be (are) annoying. The good news is that more and more retailers are getting to know who their customers are, their preferences, and can or will be able to target their emailing campaigns so that they are more relevant and less annoying. Read more of our Braintrust commentary on Retail Wire.

While we don’t have the least secure credit card system, we certainly do not have the most secure that is currently available and the real frustration is that, having mandated a fairly dramatic change to the process, we didn’t mandate the change to the best then-available method! Read on…

No question about it! We’re moving away from the physical wallet and into the smartphone with everything we used to keep in our wallet, including our driver’s licenses. I wrote a white paper on the subject. Read more of our comments!