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Over 3,900 reviews forSugar Land Home Warranty Companies from people just like you.

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"Every time that I have called them with a problem they have been prompt to response. In our small town we do not have many repair men to choose from, but every" ...More provider they send out is great. For heating and air conditioning, they bring people in from out of town and they are always very good at what they do.

-Denise H.

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"When I bought my home, the water heater worked just fine. Three days later it stopped working, and the warranty company is trying to say the repair isn't covered" ...More under my warranty because it must have been bad before I bought the home. I tried to explain that as a veteran, the home has to pass a VA inspection before purchasing it. If I pay for the

then I want them to cover the cost of repairing my water heater. They only covered 50% of the cost because they said they were doing my real estate broker a favor.

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Home warranty companies are the number one most complained about category on Angie’s List. If you decide to purchase a warranty, look for the components of a good home warranty before signing the contract.

Year after year home warranty companies have topped the Angie's List most complained about category list, with nearly half of member reports in this category rating these companies unfavorably. The key behind this appears to be an expectations gap between the companies and their clients regarding what is covered and whether service calls on covered items are entirely free.

Home warranties don't always come with the kind of robust protection and security homeowners expect. Here's a quick breakdown on the real costs, and real benefits, of purchasing a warranty for your home.

Angie's Answers

First, call your insurance company and tell them you do not want any proceeds paid to the contractor under your policy as you are not going with them. This way they can not collect money on your behalf. Insurance will typically have you sign a form for release of funds anyway but this is a good extra step to make sure your signature isn't forged. Second, call the contractor and tell them you will not be needing their services afterall. Did your husband pay a deposit? If so it may be non-refundable. Then follow up with a certified letter.

An email as well doesn't hurt but some states don't yet recognize email as a form of communication for legally binding documentation. This may have changed and I'm sure more states do recognize them as I haven't followed that topic elsewhere as much as I used to. The contractor's office should be local. A sure fire way to ensure they got the message is to deliver the letter to the office of the contractor and have someone at the office sign a duplicate stating it has been recieved and read. There's no arguing whether they received it or not by doing that.

Hopefully you've learned your lesson about high pressure sales techniques and storm chasers looking for a quick buck. Some people find out a much harder way. While these guys may be legitimate you should always do your homework on a contractor before signing the contract. Unless you have water running out of the house and the work has to be done on the spot it's not so much of an emergency that it can't wait until the next day.

Consider going to library an reading Consumer Reports rating on home insurance companies in your area. For affordabilty elect the highest deductable you can stomach. This will lower your premioum, I went thru Costco, they and Sam's Club can be a valuable resource for home and car insurance. Shop on line with your needs to save money. Unless you have major assets forget large policy. For your gutter and roofing needs see my blog.Jim Casper

Home Warranty reviews in Sugar Land

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after calling in an emergency call they finally showed up two weeks

at 8 pm.took them 30 min. to do they job but I had standing water in my shower for two weeks”

- jim T.

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Huge arguments with the service representative at insurance company who said I was a liar not the service man. He lied honestly he totally lied. He was late too. He did nothing for our problem.
I will never do business with these horrid people again!”

- Nancy T.

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We had a major problem with the whole house with our plumbing. I called and set up a plumbing request with

and they called a previous plumbing company and sent me the standard email letting me know the company, phone number of the company and contract number. The company is sent the email with our request and phone and contract ...More number from

. The company's most of the time will call and set the time with the customer. So now its day 2 and no call so I call the company at 3:06 P.M. on Friday. No answer so I left a message and waited. Buy 5 P.M. no call. This is day 2 with no washer, sink water, shower, toilet everything is backed up. I called

to request that they find a company that will respond to this emergency. They called some of there other providers all said it was after 5 so no would respond. I assumed that plumbing emergency's were a 24 hour thing? Buy this time I am furious and I cant even see straight. My wife is a RN and my Son is a

. My wife's job is very demanding because she works ICU and all over the Hospital. So I talked to the Rep from

and told them that there better be somebody calling me on my cell to get with us ASAP buy Saturday. They told me they would be sending my request to a type of emergency response team that does everything they can to get the customer help. We were getting calls from

first thing Saturday morning letting us know that a company would be calling us that day to come over and they did. Some of the most dedicated and they know exactly what the problem was just taking them over the phone. After they arrived within 2 hours problem solved. There is a 100 hundred dollar deductible on all calls. I went to hand the man his money and he explain to me that for us there will be no charge. Wow, this was on a weekend late Saturday afternoon. Hats of from and our family to

!!! ”

- MICKEL R.

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Sent a very unprofessional plumber to fix a leak. We were way overcharged. AHS needs to send reputable people to do service. DO NOT USE DRAINGO! This is the company AHS will send you. You will spend double the money. RIP OFF!!! Unprofessional, dishonest and not reputable. Read Google reviews and BBB!!! ”

- amber M.

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This was the home warranty provider for our home purchased last April. During the coldest period of our winter on February 24, the hotel unit HVAC in our sunroom/home office began making unusual noises. I called 2-10, gave them the details of the unit and the problem, and they opened a service ticket. A local HVAC service company came out but immediately ...More said they don't service hotel units. I had specifically noted the type of unit that was the problem in my call to 2-10. However, they had to collect the $100 deductible. I gave them a cc for payment and they said they would contact the warranty provider to have it reassigned to a company that does service these units. I waited to be contacted with no word from anyone. I called 2-10 again on 3/3 and they opened a new ticket with a company they thought serviced the units since they do commercial hotel work. Again, no word or contact from anyone. I called the HVAC company directly on 3/9 and they said they do not service these units so could not take the work order. I called 2-10 back and they opened a third ticket and said they would research companies in the area and call me back. No further word. Today, 13 March, I called 2-10 again and cancelled the service request and requested my $100 deductible back. The service agent said she did not have the authority to refund the deductible but would send an email to their Customer Care department who would call me within the next 24 hours to discuss it. If I do not have a call within 24 hours confirming my refund, I will contact my credit card company.”

- Scott B.

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The first plumber didn't even look in our yard, just told us he couldn't make any repairs under our warranty, that it would be out of pocket expenses. The second time (different plumbing issue), the provider that

sent never called us in the 24 hours that we were told it would take. We called AHS and told them never ...More mind, we would find our own plumber since they couldn't even get in touch with us within the 24 hour period. 2 days later, AHS's plumber showed up - they were never even notified that we no longer wanted their services. In the last year, AHS has called and sent numerous emails despite being told on every occasion that we were not satisfied and did not want to renew with them.”

- Matthew B.

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Not well at all. The electrician

sent did not provide other options, or do a temporary fix [it was going to rain and puddle around the live wire!]. I ended up calling Got Watts?, which I had previously used [from Angie's List] and they preformed the work immediately. I was also informed

's ...More electrician should at least have provided a temp fix, but were more likely not licensed to do the work [which is why they probably didn't touch it].

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- Karen M.

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Both years that I have purchased the warranty with Landmark they have covered significant repairs to my house which would have far exceeded the cost of the warranty. This includes things like the replacement of the coils for my air conditioner, replacing our shower valve, and a full cleaning of the in-house sewer plumbing after a back-up. They have ...More always been very responsive when calling to submit a claim. The service contractors have been prompt and courteous and done a tremendous job with the repairs.”