It uses your connection to our network to verify you, so remember to switch Wi-Fi off before you try to use it. That also means that you don’t need to worry about having another username and password to remember – what’s not to love about that?

What can you use the Three app for?

To check your allowances

With the handy graph on the first page of the app, you can cut the guess work and stay on top of your usage. It shows you how much of your allowances you’ve got left at a glance. This updates automatically, but you can also pull down the screen to refresh it.

Check your price plan

Not sure which price plan you’re on or when you can upgrade? Then check the ‘plan’ menu. It gives you your price plan, a breakdown of your allowances, your monthly cost, your contract end date and when you can upgrade.

If you find that your current allowances aren’t quite enough and you’re not ready to upgrade yet, you can buy an Add-on to increase your allowances.

You can also use the ‘plan’ menu to find out if you’ve got International Roaming set up.

Keep an eye on your bills

The bill menu lets you know when your next bill is due to be produced, your direct debit date and also gives you a breakdown of any extra charges that have been added to your bill.

You can view an itemised PDF version of any of your bills from the previous 12 months. Just tap the bill that you’d like to view.

If that’s not enough, you can also set up notifications to let you know when your bill’s due and more. If you change your mind, they’re easy to turn off too.

Help and Support

If you’d rather not get help from us over the phone or via live chat, you’ll find some easy-to-use help and support functions on the Three app.

Tap ‘more’ to see a full list of the options available. From doing stuff like setting up a direct debit and control your spend options to moving your number to Three if you’re a new customer. There’s loads you can do.

You can even check everything you need to know before using your phone abroad – the best way to avoid a scary bill when you get home. Let’s face it, the holiday blues are bad enough!

If you’ve got something you’d rather chat with us about, then you can use the live chat or contact us options.