Suite Policy

Check-In & Checkout Policies

Early Departure Policy

Guests who check out of the hotel prior to the scheduled departure date without 24-hour notice to the front desk will be charged a penalty of one night’s room rate plus tax.

Late Checkout Policy

Guests checking out between 12pm and 3pm will be charged $50. Between 3pm and 6pm, $125 will be charged; after 6pm, the full nightly room rate will apply. Late checkout is subject to availability.

General Policies

Accessibility Policy

Several Disability Accessible rooms are available. Each features an accessible sink in the washroom, wider door frames, lowered light switches, and lowered closet bars. Accessible rooms with a king-size bed feature roll-in showers for wheelchair accessibility.

Alcohol Policy

Alcoholic beverage service is restricted to guests age 19 or older with valid photo identification. Alcoholic beverages cannot be removed from any licensed area of the hotel. Alcohol is prohibited in the lobby and pool/health club area.

Food & Beverage Policy

Due to licensing requirements and quality control issues, all food and beverage served on the hotel property must be supplied and prepared by the hotel. Taxes and service charges are subject to change.

Package Handling Policy

There is a package handling fee for all incoming and outbound packages. Please contact the hotel directly for the exact fee.

Pet Policy

We welcome dogs up to 70 pounds. We ask that you sign a waiver at check-in. Dogs may not be left unattended and must be on a leash while in public areas. No other pets are permitted. Please contact the hotel for further information.

Health & Well-Being Policies

Noise/Disturbance Policy

All guests must maintain a noise level that does not disturb other guests. We ask that non-registered guests curtail their visits by 11pm to ensure an enjoyable experience for all of our guests. If you are interested in hosting a party or entertaining during your stay, please contact our Sales and Catering department.

Smoking Policy

In keeping with our Breathe Westin® commitment to clean air, the hotel is 100% non-smoking. A cleaning fee of 200 CAD per day will be applied to the account of any guest who smokes, use of the electronic cigarettes or vapor-based apparatus in a guest room. Smoking is allowed outside of the building in designated areas only. Please contact the hotel for further information.

Payment Policies

EMV/Chip & PIN Credit Card Policy

Please be aware this hotel is EMV/Chip & PIN ready and your credit card’s PIN may be necessary for you to check-in to the hotel. If you are not aware of the PIN for your chip credit card, or you are unsure if your card requires a PIN, please contact the financial institution that issued your credit card for clarity and to secure your PIN.

Credit Card Policy

Credit cards will be authorized at check-in for the amount of your stay, plus an amount to cover incidentals. The authorization will hold the funds until check out, at which time the amount actually incurred during the stay will be charged.

Gift Certificate Policy

Gift certificate reservations are based upon availability and may be subject to blackout dates. Please contact the hotel directly to make reservations.

Payment Policy

Third-party credit card authorizations can be arranged by calling the hotel directly. We do not email or fax authorization forms for PCI compliance reasons.

All direct billing requests must first be approved by our Accounts Department. Please contact the Credit Manager at (1)(613) 560-7342 for further details.

A valid credit card is required at check-in. A minimum security deposit of 100 CAD will be authorized on the card.

A Message from Westin

Westin Weekend

Weekends last longer at Westin with late checkout on Sunday. Availability may vary.