Ordered 2 night stands after extensive search on web...Night stands are perfect! Cost was almost 50% less than other web sites! Delivery as promised and in excellent condition. Will definitely order more products from Eurway.

Set up and delivery was spot on, and thoughtfully executed. We love the quality of the furniture. It looks dynomite and appears to be rather rugged. We are extremely pleased with the entire experience.

Delivery delays and disappointing product quality for the relatively high price.
The unit is stylish but still just a laminate on particleboard product that is badly done. The edges are badly glued. There were some bubbles on the flat surface. The particle board was chipped on one corner. I 'repaired' it with a black Sharpie.
I was looking for a high quality executive office piece and ended up with workmanship that was not even close to IKEA standard.
Plus the trucking company unceremoniously unloaded huge pallet off the back of the truck and we had to figure out how to move the thing and assemble it with only a poor one-page instruction sheet

I'm sorry for the problems you cite with this order and thanks for bringing them to our attention.
We've contacted the manufacturer to see if your product was somehow incorrectly produced or packaged; the credenza as ordered is crafted of a genuine wood veneer, not a plastic laminate.
The manufacturer has never seen a report of bubbling or other problems with edge-banding or chipping. It's always possible that the item suffered freight damage or other problems post-production, for which we can make a claim.
Our staff has attempted without success to reach you via voice and email messages, so please give us a call at 855.238.7929 or email info@eurway.com at your convenience, so that we can resolve everything to your complete satisfaction.
Thank you!
- Greg

Denise Maurer

Verified Buyer

Feb 24, 2018

Assembly was a snap and it provides the function we needed. It shipped very quickly and ordering it was very efficient.

Love my product! However, when I asked to have samples sent, I never heard back from the representative, even after multiple emails. I was pretty sure I knew what I wanted and went with my gut feeling. Fortunately, the colors I chose turned out to be what I wanted, but not being able to return items, I would expect that I could at least get samples in the mail.

We're sorry that you never received the samples you requested. We've looked at our response system to see why multiple emails would have been overlooked and feel we've addressed both problems, so I hope you'll shop with us again and I'm glad the colors worked out for you. Thank you for the feedback,
- Greg

Erik Mendoz

Verified Buyer

Jan 26, 2018

Delivery was good, however the Gus couch has a loose spring and it squeaks. Doubt i'll ever order a couch online again.

Gus Modern has requested that we address this apparent manufacturing issue with you and my team says we've been in touch. I hope to hear that all has been corrected to your complete satisfaction, soon.
Thanks for letting us know,
- Greg

James Gerlach

Verified Buyer

Jan 16, 2018

Website is easy to use, prices are good, delivery had a tiny bit of damage but the delivery guys were transparent and it seems fine. The biggest issue is that part of the order was missed in the warehouse and didn't ship. I had to reach out to make sure that the order was placed correctly. Not a huge deal, but it was kind of confusing for me. If I hadn't reached out the delivery wouldn't have been made. Once I pointed out the issue it was addressed quickly, though.

Thank you for the compliments regarding the things we strive to do well. We struggle sometimes with the immense quantity of orders we are processing and are very sorry for the problems you experienced. I'm told that our team sent you a Eurway.com Gift Certificate and I hope you'll be shopping with us again soon!
- Greg

Liza Reifler

Verified Buyer

Jan 11, 2018

We ordered 6 chairs in 2 shipments and we have had 7 mistakes in what the warehouse has sent. Manufacturing quality is fine and customer service has been fine but you really need to work on your distribution. As I write this right now, I still don’t have what I need to assemble one the last chair.

Thank you for the feedback. We strive for "Continuous Improvement" in our distribution area (and all aspects of our operations), but can always work harder – especially with our remote warehouses, as was the case here. In the meantime, our Customer Care team reached out to you to resolve these issues and we sent you a Eurway.com Gift Certificate as a small gesture in the hopes you'll forgive us and shop with us again soon.
- Greg

Ryan Lewis

Verified Buyer

Jan 09, 2018

After about a month of not receiving any e-mails or calls from the delivery service, I finally called and they had no idea what was taking so long and they told me they would look into it and get back to me. They called me back a few days later and told me that a subcontractor had apparently dropped the order and smashed the glass top of the desk, so they would look for a replacement, apparently they had not done so prior to my calling to complain. A couple of weeks later the item was finally delivered almost a month after I was told it would be.

I love how affordable Eurway is. I got the custom look I wanted for an affordable price. My barstools look amazing and gave me the exact look I wanted. I am truly a happy customer and will shop Eurway again in the furture.

Thank you for the kind words! As far as honoring an old Gift Certificate, we simply think it's the right thing to do. i found a $50 VISA rebate card under other cards in my wallet the other day...expired by a month...and the issuer refused to honor it. So, I "felt your pain" and was happy to oblige! Glad you're enjoying your lamp and please shop with us again soon!
- Greg

Brandon Stouffer

Verified Buyer

Jan 08, 2018

We purchased a leather chase lounge and are very happy with the quality and look of this piece. I'd definitely purchase this item again.

The shipment was delayed a few times, but I got timely emails to explain what was happening. At one point after another delay I sent a note saying that I was concerned. I again got a prompt response, apology, and an offer to reduce the price slightly for the inconvenience. This is excellent customer service, and it was well worth the wait. The chair I ordered is beautiful and comfortable.

We're glad our lines of communication were open for you! Vendor delays and freight issues are challenges we face with many orders, but we strive to always be transparent and communicative when they occur. Enjoy your chair!
- Greg

Stephen Cargill

Verified Buyer

Jan 07, 2018

Better Than Expected. I was a little skeptical considering the great price, but the Slater Office Chair had the appearance I wanted for my home office. The chair was easy to assemble, good quality, and quite comfortable. I was very satisfied with my initial experience with Eurway.

Contemporary Furniture at Great Prices
Founded in Dallas, TX by industrial designer Greg Greeson and his family in 1980, the Eurway concept was a ground-breaking one for North America: furnish homes and offices the European way. Thirty years ago - and today - this means clean, functional designs that never go out-of-date, created with sustainable manufacturing methods and delivered inexpensively for self-assembly by the end consumer.

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