General Question

How can I recover an AIM password for an old email account I used to use?

I need to recover an AIM (AOL Instant Messenger) account that is a user ID of my firstname and lastname. Nobody else has it, but the address I used when I signed up for it is an old email address I no longer have active or control. The only recovery system I see on AIM.com is one that sends the password to the email on record. I would like to verify the security questions I set up originally with the account and change my email address and restart using the IM again. Any ideas on how I can do this? I am leery of even trying to find out how to contact AOL support, and I can see no support area for AIM. Thanks

Given the lack of responses and my own research, I think we are both screwed. I’m trying to make friends with someone who works for AOL in that department. Shouldn’t be this difficult, but given how difficult it is to cancel AOL service once one subscribes, this doesn’t surprise me a bit.

In the interim, I’ve chosen to abandon AIM and use Google Talk instead.

You need to log in to AOL website homepage, choose ‘Directory’ on the left hand side of the page, Tools, and then Member Directory. This directs you to a page which displays ‘Bebo’ information. Not easy to find and AOL have not been very clear in letting us know that we cannot change our Account/Profile settings through logging into AOL IM alone.