We're having the same issue. Please fix this asap. This is causing problems for us in production. Its really sad that you guys have no support number/ info line where we can receive some info about this issue

We are very sorry for the incident. Our FTP site had unusually high traffic this morning. It affected quite a lot of new users. It is fixed now.

Please note during the time, proFTP.drivehq.com, www.drivehq.com, DriveHQ FileManager, Online Backup and Drive Mapping all worked well. We will try our best to make sure it does not happen again. In the future, you can also try other methods for accessing your files. (e.g. proFTP.drivehq.com; or www.drivehq.com, DriveHQ FileManager, Online Backup and Drive Mapping. Note ProFTP.drivehq.com is for paying customers only.)