Be aware that the error number you get is important in it’s whole length. If you have different numbers after 102, your issue is different from this one and might be mod related. See Further Reading for similar Issues

Update 2017/11/20

This issue has been fixed with Patch 1.36.104. All your old saves should be playable. There are other error 102/11 but the numbers after the double-dot are important. Error 102:70c7f9a5 should no longer occur.

Problem

On loading a certain save, I get either error 102 (live mode) or error 122 (build mode)

Cause

The cause is unclear at this point but it seems to have something to do with broken relationships and deleting Sims.

Solution

At this point, there is none. You can try recover a new save via the recover save game function but it might break again.

The best thing to do is save your broken save game to a safe place like an external drive and not play with it until this can be fixed. Backup your entire saves folder found here: documents\electronicarts\thesims4\

Start a new save and do not re-use any Sims from your gallery unless you haven’t played with them. This is only temporary until EA/Maxis can fix this issue.

What info to provide

In order to help the devs fix this issue, it would be great if you could share some info.

You can post in this thread: Error 102/122 and please include a picture of the error message. The whole number is important and it’s tedious to type the it, so screenshot is the easiest way.

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