Turn an Amazon Echo or Google Home to a concierge with expert local knowledge

What is it?

What can it do?

What's new?

Smart Home

What is the Virtual Concierge?

A customized virtual concierge for your vacation rental

You can now deliver a stand out service for your guests - a virtual concierge.
Put an Echo, Dot, or Google Home, or Mini in your vacation rental, and Alexa or Google will provide expert local knowledge in an interactive voice conversation.
You can also deliver the same experience directly from your guests' phone.

Do good for your guests, and your local community

As a vacation rental manager or owner, you have roots in your local community.
You understand the culture, and know the local destinations.
The Virtual Concierge will help you provide this 'insider' information to your guests.
Your expert local knowledge will be delivered as recommendations on unique destinations and special experiences beyond mainstream tourist attractions.
With these recommendations, guests discover and visit more places, and tourism is dispersed across a wider geography and financial beneficiaries.
We leverage cutting edge voice technology to create connections between guests and places they may never have known about.
These connections make for amazing guest experiences, and strengthen local economies.

What can the Virtual Concierge do?

Deliver tailored content and insights directly from you, the owner or manager

Here are some of the things Alexa or Google Home can provide for your guests:

A personalized welcome for your guests

Check in & check out information

How to connect to the internet

Fun group games available with Alexa

How to use Alexa to help guests sleep better

Who to contact in an emergency

Telephone, climate control, and lighting info

A group orientation when guests arrive

How to use the dishwasher and laundry appliances

Instructions for dealing with garbage & recycling

How to use the sound system and TV

History of the residence and area

Describe smart home capabilities available to guests

Restaurant recommendations

Insider tips on local attractions

Local shopping opportunities

How to use Alexa to contact the owner or manager

Detailed information on things to do in the area

What to know about parking

How to play music with Alexa

Important safety information

Spots to rent recreational equipment

How to get meal ideas and instructions from Alexa

Location of the nearest hospital

Upcoming events, and reasons to come back

How Alexa can help make the perfect cocktail

Alexa for Hospitality

We can help you deploy Amazon Echo devices at scale across all of your properties

This program provides:

Deployment and activation of Amazon Echo devices from small to very large scale

Ongoing remote management and monitoring of Amazon Echo devices

Hardened devices, removing the capability to override with a personal account

Calendar integration, with the configuration of all devices in a property reset prior to each guest’s arrival, to ensure a consistent experience

With Alexa, your guests can:

Ask Alexa to play music from popular services including iHeartRadio and TuneIn

Access the Virtual Concierge Service, with custom content for each of your properties

Control smart home components like lights and thermostats using voice

Get useful information and answers to millions of questions

What's New With the Virtual Concierge Service

Import your Hostfully digital guidebooks for Voice Access

Hostfully customers will soon be able to import their digital guidebooks to the Virtual Concierge for voice access

Today we are excited to announce support for sharing information about local events through the Virtual Concierge. Your guests can now say "tell me about events in the area", and they will get a list of top events happening nearby. This information is constantly updated and requires no data entry on your part. Events are provided based on their proximity to the address of your property. They are sorted by date and presented to guests with events underway at the time of their request listed first.

The ability for the Virtual Concierge to share local event information is enabled by default. However, if you choose to not have this feature available to guests, you can disable it in the Portal. On the left side menu you will now see a tab for Local Events, where that selection can be made. You can also go there to see the list of events that will be shared with guests when they request it.

To get started, sign up by clicking on the button below

Improve Your Guest’s Experience using Smart Home Technology

Virtual Concierge now offers a pre-programmed Smart Home kit for your vacation rental

It is the perfect addition to the Concierge Service. In addition to your guests learning about your house and the nearby area with the Virtual Concierge, they can also use your Alexa or Google Home to control smart home devices in the house, and you can use it to make sure the house is comfortable and inviting when your guests arrive. Our kits include a smart home hub, light switches, water leak sensors, and optionally you can add a keyless dead bolt lock.

The system is pre-programmed specifically for simplified management of your short-term rental property. It will help deliver an outstanding first impression to your guests by providing a comfortable and well lit house when they arrive. Also enjoy the piece-of-mind knowing that you can control your vacation house remotely and get notifications when conditions change. You can prepare your house for occupancy by simply entering an event in your Google or iCal calendar and leave the rest to automation.

The customization option is fantastic and I personalize it for every guest in the welcome prompt with Alexa saying their names etc. (People love hearing their names) and it’s totally enhanced their experience at my apartment. Thanks again. -Kathleen

We often have 15-20 people staying in our VR homes during Coachella. We send out info prior to guest's arrival, but only 1 person gets the email. The virtual concierge answers questions so our staff doesn't have to. -C

Excellent interactive Alexa skill from a fellow vacation rental owner. Easy to customize and great value add amenity for guests and owners seeking to add a smart home amenity to their rental property. -J

love the concierge service and have been busy setting up for my next guests. -TO

Incredible job! I've only just begun to play with it and I really like what you've done here. I see a lot of value in it. -BC

Thank so much for your time and effort to create the Vacation Rental Virtual Concierge for Echo. When I received an Echo at Christmas, I immediately started looking into how to customize it for use at our vacation rental home. Unfortunately all the descriptions of coding options made it look rather difficult. I was hoping someone like you would come along and develop and interface layer tailored for vacation rentals. It looks like you have done that. Thank you. -MN

...thanks so much for creating this amazing service, we already love it and i think it will set us apart from other hosts who do not yet use the concierge. -Chris

This service is amazing - between having an Echo and your virtual concierge, I feel like I have the fanciest vacation rental around! -Patrick

I only signed up Tuesday and already love this! I feel incredibly happy that you’ve added the multi-property ability, as I was trying to figure out a work-around with our 3 VR’s. -CM

My wife and I are starting a weekly vacation rental business this summer and I was very excited to have recently come across your website/skill. My new Amazon Echo Show arrived yesterday and I immediately began playing with the possibilities. It was even more exciting to hear about the new release and I look forward to giving it a try as soon as it’s available. This looks to be one of the most useful skills on the Alexa platform in a vast sea of trivia and dog facts skills -Jerry

Awesome! We trained her with local information, building rules, check in and check out procedures, local history and restaurant recommendations. It’s has a huge impact on our clients between 30-45 yes of age. -Alex

I’m not sure how I stumbled upon your site but I am glad I did. We own a condo in Vail, Co and without knowing about your website decided to add an Amazon Echo to our unit to help make it unique and to provide a way for our guests to get questions answered and do all of the other fun things that the Echo provides. I really think you are on to something with your idea. In fact the general manager of our building is going to discuss this at our annual homeowners meeting. -TS

I'm new to the Echo and the app so I am sure there will be a learning curve but I am very excited about it. You have created a great product the fills a much needed niche, Thanks. –Lisa

If you have any questions, comments, or ideas on how to improve the service, please let us know. We'd love to hear from you!
You may fill out the form below, or send an email directly to: feedback@virtualconciergeservice.com