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FAQ

Do you provide lights and supplies, or will you hang and use mine?

We provide all of the lights and supplies needed for your holiday display. Our products are all Commercial Grade LED Lighting. Using our holiday lights include custom-fit, commercial-grade lights that we install, guarantee to stay lit, and remove & store until the next season. We DO NOT install customer’s products or displays at this time.

What areas do you provide service to?

We generally cover Sacramento and the greater region including: Roseville, Rocklin, Granite Bay, Loomis, El Dorado Hills, Cameron Park, Folsom, Carmichael, Elk Grove, Natomas, & Davis. For larger residential customers or groups of residential customers as well as our commercial clients, we can make exceptions. Contact us to see if we cover your area.

*Service areas are subject to change at anytime.

When will the lights be installed?

We tend to book up early in the season and as the season continues, our scheduling flexibility diminishes. We do offer a discount for installations done in October (call for details!), and we highly recommend having your lights installed early. This allows us to give each customer the time that they deserve to adequately design, install and troubleshoot each lighting design. Should problems arise, we want to make sure we have enough time to re-design and adjust your display before your holiday deadline. We will do everything possible to accommodate your preferred installation date, but can not guarantee it.

When will the lights be removed?

Starting January 2nd, we will arrange a day and time to remove your lighting and décor. Generally you can expect your lights to be removed by the end of January. If you want your lights removed by a particular date, please feel free to call our office, and we will do our best to accommodate you.

Do you have a price list?

Every lighting design and installation is unique and no two are ever the same. The first season is typically higher in costs due to purchasing the lights. The following year price can be from 10-35% (with October installation) less then the first year, as labor is 80-90% of the cost. Our minimum is $600. A member of our professional design team will come to your property to discuss your lighting vision and needs, and will send your customized price estimate promptly.

What forms of payment do you accept?

The Christmas Light Pros of Sacramento accepts cash, check, Visa, and Master Card. There is a 3% service fee when using a credit card.

Payment schedule.

Customer payments must be paid in full on the day of or prior to the day of their installation. Late payment schedule is as follows: payments not received within seven days will be subject to a $50 late fee. Payments received within 10 days will receive a $50 late fee plus a 10% late fee. Payments not received within 14 days will be subject to the $50 late fee plus the 10% late fee, in addition lights will be removed the following day and the invoice will be sent to a collection company for debt collection.

Why are some other lighting companies cheaper than Christmas Light Pros?

The Christmas Light Pros believe in not only installing top quality lighting, but also providing a customer experience that is unrivaled. From the moment you contact our office, through the removal of your lights your visions and dreams are of the utmost importance to us. We are re-inventing the service industry by looking at our clients more as family, and treating them like it as well. We hold higher standards in the quality of our work, and product than other companies. We use commercial grade lighting even in our residential installations, because the quality can not be matched. All of our employees are fully licensed and insured professionals, dedicated to providing only the best experience to our clients.

Do you do other holiday lighting?

Yes, we do! We have lighting designs for all of the major holidays, including Halloween! Have a private event you need lighting for? We do private events and Weddings! We offer not only LED lighting, but laser lighting as well. Call today and speak to a design consultant about your ideas and vision for your event.

It rained and now some of my lights are not turning on?

The most common reason lights do not turn on after wet weather is because a GFI (Ground Fault Interceptor) outlet has turned off as a safety feature. Resetting a GFI outlet is easy: locate the outlet that is not working, make sure that all the electrical cords and lighting are dry, and simply push the reset button back in. If the reset does not fix the problem, or you are having trouble locating the reset button, feel free to call us, and we can assist you over the phone. Please be sure to check your GFI outlets before contacting us for maintenance.

Why are some of my lights turning on and off at different times?

If your lights are not synchronized, it is possible that either the lights are plugged into a switched outlet or one of the timers could be malfunctioning. If this should happen, please contact us and we will troubleshoot the issue for you.

Who do I call for repairs?
We will periodically make routine check-ups throughout the season and make repairs as necessary to ensure your lighting and décor are as hassle-free as possible. However, if you notice lights out or falling down, we will have a technician repair them within 24 hours. In the event your lights are out, please be sure to check your GFI outlets prior to contacting us. If the issue is not resolved after checking your GFI outlets, please contact us at: 916-317-0738 or by email info@xmaslightpros.com.

What happens if I have a problem with my lights?

Our qualified installers are trained to take all of the necessary measures to prevent any problems with your lights. However, if you do have a problem with your display, we do have a 24 hour maintenance guarantee. Just give us a call or submit a ticket on our web page, and we will have a service technician dispatched to correct the issue within 24 hours.

Do we need to be home for installation?

Most of the time no. Our trained installation teams can complete an installation whether you are there or not. In some cases the power supply access may be behind a locked door or gate, and the homeowner must ensure it is unlocked prior to installation or be home to grant us access.

Why should I use your service instead of someone else’s?

The Christmas Light Pros of Sacramento have a track record of successful service and a large number of loyal and long-standing customers (we are happy to provide references upon request). We offer competitive pricing and although we are not the least expensive option available, we are licensed and insured for holiday lighting so we take all of the risk and give you the peace of mind you’re looking for from a reputable, professional company. We pride ourselves in our outstanding work ethic, professional appearance & the way that we care for our client’s property…as if it were our own. We supply quality products and ensure the installations are done right with a display that is beautiful, tasteful and properly installed