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Its been a while, but I do remember them screwing up one of my orders...and I only placed a couple of orders with them at the time.

Besides, do they offer 20% off MSRP?

The late Frank at Hammersley was great to deal with.

I have never dealt with Bob's, I'm only aware of their excellent reputation. 20% off MSRP is nothing short of incredible so the price is right in anybody's book.

Let me ask you this: I have never met Bob and have never purchased a single penny from him. I do however believe strongly in being fair. Bob's has an excellent reputation, has excellent pricing and presumably sends out thousand upon thousands of orders a year. Do you think that every order was sent out perfectly? Do you think Bob's is perfect? GlobalRider, in the interest of fairness you really need to give him another chance until he proves or disproves the dealerships reliability. One or two orders simply isn't going to show you anything. It is merely building a track record which over the course of time, or the quantity of orders from you, will determine if he is a trusted source or not.

Put the shoe on the other foot. If everyone stopped doing business with you every time you made a mistake what would be your response? I assume the goal of striving for AND reaching perfection is not going to be on the list. Obviously I'm a consumer just like you. We all are. You apparently have placed orders with Bob although the exact quantity isn't stated. You do say he screwed up "one" order. Can that possibly be enough reason to not deal with someone again?

Bob's "excellent pricing"-is it discounted or MSRP? Please, spare the lectures on the cost of operating a business, I want to save if possible & lack the funds to throw it around anymore than I have to.
I'm with OP, I want a discount if somebodies gonna do it , so, who does it now? There are lots of BMW auto dealers out there online & happily discounting BMW auto parts from their parts department @ around 20% & they are obviously doing it on purpose & I suspect they are trying to make some money too.

"If I had my life to live over, I'd dare to make more mistakes next time...I'd relax,I'd limber up... I would take fewer things seriously...take more chances... take more trips...climb more mountains...swim more rivers...eat more ice cream." Jorge Luis Borges at age 85.

There are lots of BMW auto dealers out there online & happily discounting BMW auto parts from their parts department @ around 20% & they are obviously doing it on purpose & I suspect they are trying to make some money too.

Keyword: auto

Supply & Demand; more cars than motorcycles.

"It is what you discover, after you know it all, that counts." _ John WoodenLew Morris
1973 R75/5 - original owner
1963 Dnepr

Bob's "excellent pricing"-is it discounted or MSRP? Please, spare the lectures on the cost of operating a business, I want to save if possible & lack the funds to throw it around anymore than I have to.
I'm with OP, I want a discount if somebodies gonna do it , so, who does it now? There are lots of BMW auto dealers out there online & happily discounting BMW auto parts from their parts department @ around 20% & they are obviously doing it on purpose & I suspect they are trying to make some money too.

I have re-read the OP and I jumped to a conclusion. I do not know if Bob discounts or not. Why not contact him direct at (301) 497-8949?

Sorry for the misinterpretation... my fault completely.

Given the number of dealers that have closed shop you should actually care if your dealer stays in business. There are many who would have no one nearby for their motorcycle problems especially so on a BMW.

You can't compare motorcycles and cars. BMW is nothing but a small niche player in the motorcycle business. There is no such thing as a large BMW motorcycle dealership although you may find BMW's within a large store as part of a multi-franchise store. Car components are popped out by the ten's of thousands and probably hundreds of thousands in some instances. No such thing exists in the motorcycle business. Sorry in advance for the business lecture. Sometimes the truth gets in the way of life.