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Mrs Mackay had worked for her newsagent employer for some 20 years when the business was acquired by Mr Hanna. Things didn't work out. She had various grievances which she submitted to Mr Hanna and at about the same time she was dismissed. She immediately presented claims to an employment tribunal, including claims in respect of which the law (Employment Act 2002 s.32(3)(b)) requires a 28 day "cooling off/negotiation" period. As the 28 days had not elapsed the tribunal rejected those claims.

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