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Stayed here for weekend. Room was fantastic. had commanding view of the lake. Surprised about the service. When we booked the room, we made a mistake and booked only for 1 night. Even though they couldn't accommodate keeping the same room, we were able to get another room that was similar in size. And they also gave us a nice bottle of wine and cheese/cracker platter to make up for the hassle of moving out...even though it was our fault in booking.

The kids had a lot of fun in the heated pool as well as the trampoline and waterslide in the lake. Beach was tiny, but we were lucky that there were too many people out there even though the hotel was completely booked.

I read that folks felt they were getting gouged, but we felt things were reasonably priced. kayaks and canoes were free to use, as well as the mountain bikes. some of the kids' activities did cost extra, but the kids had fun building their bears and making fishing lures.

My only beef is the tiny games room. For a resort this size, you would expect something roomier. We felt stuffy and cramped in the room.

Room Tip: There are 2 separate buildings to keep in mind. The main lodge has all the restaurants so is a litt...

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Stayed: July 2014, traveled with family

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Ask James H about JW Marriott The Rosseau Muskoka Resort & Spa

Thank James H

This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

I feel compelled to respond to some harsh reviews that have appeared in recent days.I have been a guest at this spectacular resort for more times than I can count, in all seasons of the year, and I can attest that the JW Marriott The Rosseau offers a truly first-class experience in one of the Top 10 wonders of the world.The opening of this resort was long overdue. For years, if not decades, Muskoka was in need of a fresh, 21st century, sophisticated, and fully self-contained resort that provided numerous on-site guest amenities, as well as ample facilities for wedding and conventions. The JW Marriott The Rosseau filled this void.I have had nothing but positive experiences here. I have stayed in every room type, the staff have always been warm, responsive and willing to please, the service prompt and attentive, and the food generous and delicious. The guest rooms are utterly immaculate and well-appointed, with large luxury bathrooms, and feel more like condominium suites than generic hotel rooms.Obviously, when you travel here during high season, with schools out for summer vacation, with the resort completely booked (and with many visiting locals and cottagers also spending time at the resort's restaurants and bars), a guest needs to be understanding and reasonable in their demands and expectations.It seems to be many of these same difficult guests who feel it is appropriate to behave like sloths, leaving garbage and messes behind them, allowing their unruly children to run around and disturb other guests, to monopolize guest zones and amenities, to make unreasonable requests, and to treat staff like personal servants. I have seen it.And if housekeeping is behind schedule, then perhaps it is the fault of inconsiderate guests who do not check out on time (which is 11 a.m.), who overstay in their rooms so that they can eke out further enjoyment from the resort before departing. This happened to me and my elderly parents when we arrived for a stay here two summers ago; the room we were assigned was still not vacated by the previous guest and it was three o'clock in the afternoon!Frankly, I could not work in the hospitality industry; I simply could not put up with rudeness and insolence from guests and still have to keep a smile on my face. Why some mature, grown adults turn into university dorm residents the second they check into a hotel has always been a mystery to me.Critics should just stay home and have a "staycation", and allow the rest of us to enioy this splendid resort.

Room Tip: You absolutely can't go wrong with ANY room here. During the summer months, however, ask for a r...

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Stayed: February 2014, traveled with friends

Rooms

Cleanliness

Service

Ask Phillips1971 about JW Marriott The Rosseau Muskoka Resort & Spa

2 Thank Phillips1971

This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

Our stay had all the features of the perfect family vacation - the rooms are spacious, the lake and its amenities are terrific, and the staff is lively. The food at the restaurants, however, is atrocious. For a resort of its stature, we found the menu limited and the food bland. A real disappointment.

Stayed: July 2014

Value

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Ask PGB1966 about JW Marriott The Rosseau Muskoka Resort & Spa

2 Thank PGB1966

This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

Thank you for your review of your recent stay with us in Muskoka. We’re delighted that you enjoyed your stay and made use of all the amenities available. Many guests find the waterfront a highlight – canoes, kayaks and of course a trampoline on Lake Rosseau is a must-do. The experience at JW Marriott The Rosseau Muskoka includes great dining, and your comments tell us that we have work to do. I have shared your comments with our culinary leadership so that they are able to review and address. Suggestions and feedback are essential to our ongoing commitment to excellence. Thank you for your specific comments, and we look forward to welcoming you back soon.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

Giving this property two stars only for the beautiful views & lovely appointed rooms. If you are truly looking for a four or even five star resort, go elsewhere & clearly this resort hasn't been reviewed by Marriott for acceptable standards for years! I have travelled a great deal globally & I was appalled at the service or lack thereof. Was booked with family over a long weekend to celebrate Canada Day & an important birthday & we had a guaranteed 4 pm check-in. After much chaos, frustration & appalling service, decided to cut entire trip short by 3 days as I was so unimpressed. This has not been my experience to date as a Marriott rewards card member & it was extremely disappointing.

I had attempted to check in early & told room was not ready which was fine. Waited in a over crowded, noisy reception area with loads of kids running around yelling etc. & had to wait in about 90 degree heat for over 30 minutes to get help with luggage only when I begged a doorman to help. Decided to opt for the $30/day valet parking (!! unreal) as I could not face the walk up the hill in that heat!

At reception kept being told 'oh sorry' every time we had to queue up & ask what was the status of the room readiness. Housekeeping staff was running behind I was told but there was no ETA. Other people were yelling & completely frustrated & basically it was a scene of total crowded chaos in the lobby over a long weekend. Clearly the staff aren't trained or equipped to manage large holiday crowds & overbook. One of my family members was sick with the flu & we were given no compensation or answers for the 2 hour check-in delay which clearly appears to be the norm base on other reviews (?!). If Toronto wasn't so far away & we weren't so exhausted, I would have just driven home. Finally out of sheer exasperation, decided to call the online reservation ourselves to cancel the remaining trip including spa treatments. Interestingly, the concierge personnel could not even help us cancel the spa treatments & I was told to cancel in person or by phone..which was ludicrous considering I had no room to call from!! Spa personnel were also completely indifferent.

All in all it's a gorgeous resort in a beautiful location & our room was stunning, but the staff is just not able to cope & that's when things go totally downhill. The food is terribly overpriced (beware of the winter menu that's still posted & that they substitute higher prices for items) which is why families bring food for weeks on end & be forwarned that if you are looking for a more upscale 'adult' resort, this isn't it as there are plenty of young kids & families running amok. Sadly, a very, very expensive, frustrating & unacceptable experience. Would never recommend this resort and an embarassment to our visitors from other countries!! When is Marriott going to remove their name from this resort? AVOID!

Stayed: June 2014, traveled with family

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Rooms

Service

Ask Cruizergrl about JW Marriott The Rosseau Muskoka Resort & Spa

3 Thank Cruizergrl

This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

Thank you for your review of your stay with us. Canada Day weekend was extremely busy here, and the severe weather we experienced caused many unforeseen issues. Thunderstorms required us to close our outdoor swimming pools and beach for the safety of our guests; flooding and extensive damage to the building caused havoc in other ways. It is fortunate that the resort has a generator which enabled us to continue operating during multiple prolonged power failures. Many guests chose to enjoy the large living room space adjacent to the lobby to play board games, use the complimentary wifi and watch the large screen televisions for World Cup soccer. It must have been frustrating to experience delayed check-in and I am sorry this happened, particularly with a member of your family not feeling well amidst other lively guests. Summertime is definitely one season when we welcome a high number of families to the resort; if you would like to contact the resort directly we can work with you to identify a date for a return visit during autumn or at another time of year when children are in school. As with all reviews, these comments are shared with our team for their resolution and action. Thank you again for your review.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

What a beautiful resort, modern, new, fabulous view and potential facilities but this Mariott is not 4.5 star nor do they know how to treat their guests.Service is non existent on the patio and has been the same for the last three years. It doesn't take that long to get it right but I found out the key. If you want service on the patio you must go inside to the bar to a very congenial bartender who will take care of you with a smile and competence to match. Don't bother asking an outside server to come to your table and take your order; they smile and just ignore you. Try another server ten minutes later and he guantees service but sluffs it off to another server who tells me that the previous server could have taken the order himself, and was actually given the order, but decided he would send another server out onto the patio with No Information! What a calamity, Neil Simon should write a farce about such a scene. If this generation of today's youth is not interested in customer service what are they doing working in a hotel? Oh it gets better.When leaving the hotel I asked one of the Bellman to bring our small group back to Wallace Marina so that they didn't have to descend that enormous hill on a humid day and he consented, and in turn, asked a Shuttle driver (dressed in the same uniform) to comply. After waiting over 1.5 hours at the Marina two of our group showed up by foot! The Shuttle took our group to the Marriott dock! Does he not know the difference nor anything about his own property? Did the first Bellman not tell the driver where he was to go? You can't get mad you just have to sit back and watch the calamity unfold. Now each time, we expect the unexpected at the Mariott. Things don't change and sorry is just insult to injury.I can see from other comments that there is at least a 40% dissatisfaction rate from guests. What are they going to do when the hotel is 15 years old and all the rooms need a makeover?Perhaps the original hotel vision was flawed by installing kitchens in most units and not planning enough food outlets to take care of guests at peak periods. Hello, everyone knows that granite top kitchens are a requisite in Muskoka but Nobody uses them! Everyone on the Lake only wishes for the Mariott to succeed but it is well known not to eat any of the food but now the service is not only non-existent, but often rude, so I have to ask myself why I am going there. I do believe in this generation so perhaps the staff are tainted by its current management team which seems to be unable to provide that truly welcoming Muskoka experience.

Stayed: July 2014, traveled with friends

Ask Foodieslikeus about JW Marriott The Rosseau Muskoka Resort & Spa

5 Thank Foodieslikeus

This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

Thank you for your review. We appreciate your specific comments, and have shared them with leadership team members. The Rooftop Terrace is a spectacular spot to enjoy the view, and service is provided by associates from both Cottages restaurant and Lakes lobby bar. Prompt service in all areas of the resort is expected, and we have changed the way our team is deployed in these areas in order to improve timeliness. To your comments regarding the shuttle service: the resort does not normally offer shuttle services off resort property, and I am sorry that our Bell team gave you incorrect information due to a lack of familiarity with how to respond to this specific request. This has been clarified with both Guest Reception and the Bell associates so that they are confident and efficient in responding to a request of this nature in future. Again, thank you for your comments detailing specific areas that we can improve. We will look forward to welcoming you back.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

I took my wife here for her birthday in December 2013.... upon arrival we were greeted with hot apple cider and friendly check-in service. We were upgraded to a suit with a kitchen and a fireplace. We could have not asked for anything more we were very impressed! We traveled during their off season and I recommended it as you get top notch service. The staff went above and beyond our expectations and we would stay here again for sure!

Stayed: December 2013, traveled as a couple

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Ask Samuel B about JW Marriott The Rosseau Muskoka Resort & Spa

2 Thank Samuel B

This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

Thank you for your kind review! Winter in Muskoka is truly a magic time of year. We are delighted that you chose to share the special occasion of a birthday with us! Your comments will be passed along to our team. Enjoy your summer, and we look forward to welcoming you back!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

Stayed three nights here in a studio room at the and of May and I wouldn`t recognise it as the same place from some of the negative comments. We had excellent service, the room was first class with a view over the lake and the food was to match!! It was an excellent base to tour the local area and well worth every penny - I couldn`t fault it. Having the kitchen available off the room was a bonus, the beds were very comfortable and walking through the grounds gave a feeling of calm and tranquillity. Just goes to show that nowhere is able to please everyone all of the time but in a place of this class there really needs to be free WiFi - our only negative point..

Thank you for your review of your stay with us. We are so delighted that you enjoyed your visit to Muskoka. The location of the hotel in the region is indeed a great point to explore Georgian Bay, Muskoka and the surrounding attractions. You will be happy to know that complimentary WiFi is indeed included at JW Marriott The Rosseau Muskoka. We look forward to welcoming you back to the resort soon.

Report response as inappropriateThank you. We appreciate your input.

This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Also Known As:

The Rosseau, a Jw Marriott Hotel Minett

The Rosseau, a Jw Marriott Resort And Spa

Jw Marriott Rosseau

Jw Marriott Minett

JW Marriott The Rosseau Muskoka Resort & Spa Ontario/Minett, Canada

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