2. mobile APP for registered users, giving them an easy access to information on basic meteorological data and products.

3. for special demands, the user service and reception office provides off-line data processing and product tailoring services.

II. User Feedback

To improve service quality, the Website places a routine priority on collection, handling of and response to comments and suggestions from users, in order to answer their questions encountered in their access to and use of data. The main feedback channels include:

3. Official Wechat and Weibo. Users can download the official Wechat and Weibo of the Website for interaction and communication with the user service and reception office;

4. Specialized manual help-desk. We have an ad hoc user support and service office with a professional technical support team for face-to-face exchanges with users to answer their questions and collect their comments and suggestions.