IT Support

Fixed Price Packages

Our all-inclusive plans are designed to suit your needs, from a small business start-up to large, multiple-location companies.For a fixed fee per asset, we give you: Locally based, our team our knowledgeable and friendly – we take a proactive approach to IT support offering you a plan which is set at a fixed cost, with unlimited incidents per months. From £15/month per computer – includes unlimited remote technical support.

Terms Of Service

Terms and Conditions apply The 4 hour support guarantee is only available where a support ticket has been sent and received at Support@Precept.IT between the hours of 09:00 and 17:00 Monday to Friday excluding bank holidays and public holidays in Northern Ireland.

To clarify, the repayment under the support guarantee is only made when a Precept IT technician has not started to work on the issue. There is no guarantee that the technician will have completed or fixed the issue within the four hour timeframe. Indeed we reserve the right to withdraw this offer at any time. ‘

The Fix is on us’, refers to a repayment to the value of the monthly support fee relating to that specific asset of £5 + VAT e.g. the laptop/desktop in question or server in question, regardless of how many other assets this affects. The repayment is deducted from the following monthly payment. This Guarantee can be withdrawn at any time without prior notice.

On Demand Support FAQ

On Demand (Hourly) Support

Our technical support team are available to assist you with any IT related issues 24 x 7. Our competitive rates are open to all customers and our goal is to fix a service request as fast as possible, while saving you money, and providing you with excellent customer service.

Project Based Support

Our project based IT support provides a project framework aimed at specific deliverables tailored to your needs, with a proactive service designed to minimize the risk associated with critical projects. We offer consulting, planning, designing, installation, maintenance and training on all IT projects.

Monthly Support

Our monthly support services are designed to suit your needs – from small business start-ups to large, multiple-location companies. We deliver your own fully staffed IT Department without the high costs. Our all inclusive Managed IT Support plans, monitors your network 24 x 7, fixing any problems quickly with our remote access tools.

Why not get the ball rolling with a no-strings-attached network health check!