JOB DESCRIPTION

The Director responsibilities include acting as a partner with the VP of Human Resources to ensure that Guest Service and Leadership Development needs of the organization are met. All responsibilities must be performed in accordance with all Company standards, policies, and procedures.

ESSENTIAL FUNCTIONS:

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Is responsible for practicing, supporting, and promoting Client's "Winning Attitude" company-wide culture and demonstrating service standards at all times.*

Plan, direct, and coordinate the implementation of training initiatives/activities. Formulate and coordinate the training schedules, and market training initiatives to generate excitement and interest in the curriculum.*

Analyze and assess training needs to develop new training courses/programs or to modify and improve existing programs. Confer with management, supervisory personnel and leaders to identify training needs based on projected property goals.*

Design and develop new training courses based upon needs utilizing the most effective methods of delivery such as individual training, classroom training, demonstrations, job aids, on-the-job training, conferences, and workshops.*

Evaluate effectiveness of training programs and instructor performance to implement modifications and improvements when needed. *

Prepare training budget for department. Monitor monthly expenses to ensure that expenditures are made within budgetary requirements.*

Provide administrative assistance such as filing and copying. Conduct data entry into training database and prepare reports of training attendance. Prepare training packets and materials. Order and maintain an inventory of supplies.*

Edit all training materials to ensure that such materials are current and provide effective management tools and techniques.*

Assist with the development of all in-house training materials as needed.

Skill in using tact, discretion and prudence in dealing with difficult situations.*

Skill in using initiative and independent judgment within established procedural guidelines.*

Skill in contributing effectively to the accomplishment of team or individual goals, objectives and activities.

WORK CONDITIONS:

Work is typically performed in an office or classroom environment. However, work may be conducted in the casino, which may be unusually hot, cold, noisy, and may contain second hand smoke. Performance of job duties will require standing, walking, lifting, reaching, pushing, pulling and grasping. These tasks include the maintenance and care of assigned area. Constant contact with fellow Team Members and Guests.