Error: Please enter a valid recipient address - when participants attempt to email one of their contacts

When participants are trying to send an email from the participant center, they receive this error: "Please enter a valid recipient address." The email address that they are attempting to email is valid. Why is this happening?

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Number:71207

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Luminate_Online

This happens when there is an invalid parameter in the "sender email address". Typically this happens when [[S0:SITE_CONTACT_EMAIL]] is being used in a field in the event options of the TeamRaiser. Since the DMARC update in August 2014, email addresses must come from valid site domains, but also the fields in the event options are attempting to use the literal entries. So the email system is trying to literally send to [[S0:SITE_CONTACT_EMAIL]] or any other entry in the field that isn't a valid email address.

To correct this you can either remove the S-tag and leave the space blank, or you can enter the email address itself.

To find these fields in the TeamRaiser settings, follow the steps below:

Go to Fundraising > select TeamRaiser

Click Edit next to the desired TeamRaiser

Go to step 3. Select Event Options

Click Edit Advanced Event Options under Related Actions

Go to step b. Define Event Options

Options 4,5 or 7 can all have email addresses populated in those fields.

If any of them contain an S-tag or any other inavlid characters that are not valid email addresses, then it will produce this error message.

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