Convergys announced several management changes that it said will align the leadership team with the company's sharpened focus on its customer management business. The changes will be effective in the third and fourth quarters of 2012.

Jeff Fox, currently president and CEO and a director of the company, will become executive chairman of the board of directors in the fourth quarter of 2012. Phil Odeen, currently non-executive chairman, will continue to serve as a director of the company.

Fox will be succeeded by Andrea Ayers, currently president and COO of customer management. Previously, Ayers served as president of customer management, where she was responsible for all delivery operations. Ayers has also held senior positions in sales, operations, and marketing during her 22-year tenure at Convergys.

Earl Shanks, currently CFO, plans to leave the company in the third quarter of 2012 after leading the corporate simplification process and reporting the company's second quarter results. Shanks will be succeeded by Andre Valentine, currently senior vice president of finance for customer management. Previously, Valentine, who has been with Convergys and its predecessor companies since 1997, served as senior vice president and controller.