Complaints

The Agency has a Complaints Policy that provides information to anyone who needs to complain about the work of the Agency and/or its staff. It also sets out the way in which the Agency will manage this complaint process.

Complaints about the way the Agency has acted, or failed to act in the exercise of its statutory duties;

Complaints about the way any member of the Agency or its staff have acted in the exercise of his or her duties, for example:

the manner in which an individual has been treated by the Agency or its staff, such as unfair treatment or decision-making;

the general or observed behaviour and competence of individuals employed by the Agency. The policy also covers recent former employees and those working on behalf of the Agency who are not technically Agency employees (e.g. lecturers, education supervisors);

Complaints from the public about the content (including accuracy and objectivity) of a published Agency report;