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Recent guest reviews

Either this property is outdated or was converted poorly from another hote brand. This is one of the most underwhelming Aloft properties you will stay at. The rooms are below average in terms of quality, brand expectations aside.
It is close to the clubs which is one of the main draws. If you have no interest in partying the night away stay elsewhere.

We stay for forth days, housekeeping never changed in three days until I call and request the services. One day just fold the dirty towels never replace it. And they just wipe the bathroom area they never really cleaneed.

It was a decent room for this price it's awesome, right by everything, right by the beach and not as expensive as other Hotels. Just don't loose ur room key. All in all good experience, nice bar in the hotel. Pool is decent.

If you want to be smack dab in the middle of all the night life and bargain shopping that Cancun has to offer, then this is the place. Nice place with nice amenities and a very clean no frill's kind of place. Loved the rooftop pool and bar. Great view! Value priced for what you get. I recommend this especially for the spring breakers on a budget.

I am a big fan of Aloft hotels. This one is tired and in need of a remodel. The bed was so lumpy you could see it through the comforter. The towels are rags that need to be replaced. The staff and the location is the only good thing about this place.

I really enjoy my short stay at this hotel, really great, you don't have to pay taxi to be move because u are in the more cosmopolitan and centric area of Cancun hotel, Close to the best clubs in Cancun, they offer discount on mandala beach, I really recommend it!!!

I picked this hotel out due to the reviews and am glad I did! It was located in a perfect spot, so close to the hotel zone night life and many restaurants. The staff was really nice and although mu boyfriend speaks Spanish, they were able to communicate in English as well.
Online I requested a king bed but got 2 queens, it wasn't a huge deal but would have been nice. The man at the counter said they cannot guarantee a king bed, but told us we could come the next day to see if there was a room open with a king bed.
Downstairs there is an ATM, pool table, bar, restaurant, local kitchen area, taxi service, and booths to help you get discounts for nearby nightlife.
The room was nice, they provide really nice shower essentials and the room overall felt clean. A big stand out point for me was the rooftop pool. There are many chairs and large beds. It was really pleasant.
If I ever came back to Cancun I would come back to Aloft!

We had hoped to get a hotel close to the beach. It was close but not ON the beach and the public beach access was a small area near a pier. We had to pay for a guest pass at another hotel after being kicked out of the Hyatt's beach.
We only found out from the front desk after check-out that there was a Mandela Beach club pass that was available for Aloft hotel guests. Too late for us :(
Also general room cleanliness was an issue as we had to change rooms after the toilet got stopped up twice on the first day. Every guest towel had stains on them as well.
Despite all of these problems, the staff was great. The waiter in the restaurants offered food suggestions due to my upset stomach, the Concierge helped make phone calls to help us cancel a babysitter and confirm our airport transfer, and room service was prompt and courteous. So the staff definitely tried to make sure we had a pleasant stay.

location is awesome. Within walking distance to grocery stores, forum beach, night clubs and restaurants. No need to rent a car you can easily walk or take the bus. Hotel staff is friendly and informative. The only negative thing about the hotel is the water pressure for the shower and toilet. It was clogged but they fixed it immediately and it was working properly after that. Breakfast Buffett at restaurant was good. Free bikes to rent.

The hotel is in the center of the entertainment area. Food is close, with a new supermarket and bakery within a block. The ferry to Isla Mujeres is across the street. Bus stops are everywhere in the area - 10.5 Pesos get you to additional shopping and entertainment and ferry stops.

Hotel highlights

Free WiFi in rooms and public areas

Onsite dining

Outdoor pool

Fitness center

Located in Hotel Zone, Aloft Cancun is next to Cancun Convention Center and Caracol Beach. This 177-room, 3.5-star hotel welcomes guests with conveniences like an outdoor pool, free in-room WiFi, and a fitness center. Forum Beach and Gaviota Azul Beach are a short walk away.

Dining

Enjoy a bite to eat at Nook, the hotel's onsite restaurant. Savor a meal from the comfort of your room with 24-hour room service, or get a quick energy boost at the coffee shop/café. Start your day off with buffet breakfast, available for a fee.

Property features

At Aloft Cancun, guests enjoy an outdoor pool, a fitness center, and a sauna. A multilingual staff is on hand to assist with dry cleaning/laundry, tours or tickets, and luggage storage. Additional amenities include a rooftop terrace, free WiFi in public areas, and a meeting room.

basic but close to all the touristy venues.

Everyone

Either this property is outdated or was converted poorly from another hote brand. This is one of the most underwhelming Aloft properties you will stay at. The rooms are below average in terms of quality, brand expectations aside.
It is close to the clubs which is one of the main draws. If you have no interest in partying the night away stay elsewhere.

By Danny, from Jersey City, NJ on Jan 9, 2018

Review commentGeneral Management responded on Jan 10, 2018

Dear Guest,
Thank you for sharing your experience at the Aloft Cancun through the Guest Satisfaction Survey.
We see that there is room for improvement based on your feedback. We will be working in our opportunity areas.
Please accept our apology for not meeting your expectations during your stay. As we strive to deliver a flawless guest experience.
We hope to have the opportunity to host you again soon.

3

housekeeping staff

Everyone

Maids were slow to clean rooms. Front desk was notified and still no change. We left on morning at 9 am, told front desk we wanted room cleaned, still wasn't cleaned when we returned at 4 30 pm.

By jimbo, from midwest on Jan 5, 2018

Review commentMaria R responded on Jan 10, 2018

Dear Guest,
Thank you for sharing your experience at the Aloft Cancun through the Guest Satisfaction Survey.
We see that there is room for improvement based on your feedback. We will be working in our opportunity areas.
Please accept our apology for not meeting your expectations during your stay.
We hope to have the opportunity to host you again soon.

5

great location

Everyone

great central location at very reasonable reasonable prices, bnot on the beach but that is fine with us.

By a verified traveler on Oct 21, 2017

2

terrible experience with the housekeeping job.

Everyone

We stay for forth days, housekeeping never changed in three days until I call and request the services. One day just fold the dirty towels never replace it. And they just wipe the bathroom area they never really cleaneed.

By Marisol, from Texas on Aug 23, 2017

Review commentsergio.carames responded on Aug 26, 2017

Dear Mrs. Marisol
First of all we would like to thank you for taking the time to complete our service survey we really appreciate it.
We are deeply sorry to know that we’ve failed to fulfill your expectations, please, receive our most sincere apology for not meeting your expectations.
We hope that next time you visit our lovely destination you choose us once again to pamper you as you deserve and let us change your mind about our hotel.
Sincerely,

5

great hotel

Everyone

My experience at Aloft was by far the best hotel I've stayed at in a long time

By a verified traveler on Jun 1, 2017

Review commentsergio carames responded on Jun 9, 2017

Dear Guest,
First of all we would like to thank you for taking the time to answer our service survey.
We are really happy to know that your stay with us was really good. Our main priority is to make you feel welcome and provide you with the Aloft service you deserve, we are very pleased that we met your expectations.
If you ever have additional comments to add, you can contact us at any time; it would be a pleasure to hear from you again.
Thank you for your visit and we are looking forward to host you again!
Sincerely,

4

aloft hotel

Everyone

It was a decent room for this price it's awesome, right by everything, right by the beach and not as expensive as other Hotels. Just don't loose ur room key. All in all good experience, nice bar in the hotel. Pool is decent.

Dear Guest. Thank you so much for taking the time to share your comments with us. We hope that you've had a nice stay with us and we would love to host you again. Receive a warm regard from the Aloft Cancun Staff!

2

not family friendly

Everyone

This hotel is not worth their rates. It does not have beach access or ammenities. They also attempted to charge me 600 pesos to drink one of my beers. Terrible experience. Stay away!

Dear Ricardo: First of all, thank you for sharing your comments with us! Your feedback is very important and valuable, we have already addressed this matter to the corresponding area. Even though we don't have beach access, we have a deal with a beach club (Mandala Beach) which is within a walking distance from the hotel. We hope to have the chance to host you again; we are really looking forward to see you again! Regards from Aloft Cancun Staff!

4

location, location, location!

Everyone

If you want to be smack dab in the middle of all the night life and bargain shopping that Cancun has to offer, then this is the place. Nice place with nice amenities and a very clean no frill's kind of place. Loved the rooftop pool and bar. Great view! Value priced for what you get. I recommend this especially for the spring breakers on a budget.

Dear Mr. John, Thank you very much for staying with us and for taking the time to share your comments with us. We are really pleased to learn that you had a great stay and that you loved our rooftop, it has an amazing and relaxing view! We hope that you have the opportunity to come back to our beautiful destination and chose us again! Regards!

2

the room looked dated and worn

Everyone

The room was a disappointment. Workmanship was bad. Lots of exposed or hanging wires.

Dear Mr. David, We would like to thank you for taking the time to share your comments. We apologize for the inconveniences you had , we will addressed this situation to the corresponding department. We hope to have the pleasure to host you again in a near future. Regards!

Kids + Beds

Pets

Things To Know

Details about charges, deposits, or other important information:
Additional information about polices, regulations, and more:

Charges for extra guests may apply and vary depending on the property's policy.

A cash deposit or credit card for incidental charges, as well as a government-issued photo ID, are required at check-in.

Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.

The following credit cards are accepted: American Express, Carte Blanche, MasterCard, and Visa.

Registered guests are the only ones allowed in guestrooms.

Connecting or adjoining rooms can be requested, but all rooms are subject to availability. Contact the property using the phone number on your booking confirmation.

No rollaway or extra beds are available.

Guests must contact this hotel in advance to reserve a crib (infant bed)/rollaway bed. Placement based on availability. Contact the office using the information on the reservation confirmation received after booking.

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