Escalation Engineer

Job Locations
US-San Francisco

Req No.

2018-4271

Category

Tech Support

Company Overview

Riverbed solutions help companies transition from legacy hardware to a new software-defined and cloud-centric approach to networking and application delivery for the digital age. TheRiverbed Application Performance Platform™ takes Riverbed’s SD-WAN solution for agile networking that really works, and adds to this digital backbone industry-leading solutions for WAN optimization and hybrid networking, for branch IT orchestration, and for end-to-end visibility from device to cloud. All these solutions are integrated in a flexible, modular, digital architecture that delivers any apps, data and services from any public or private cloud across any network to any end-point, with the best possible user experience as determined by business policy.

Riverbed is a pre-IPO opportunity with over $1 billion in annual revenue headquartered in San Francisco with branch offices around the globe.

About this Position

The Escalation Engineer will be responsible for providing technical and application support to our customers and your understanding of networking and networking protocols will be essential. You will troubleshoot and research solutions to networking issues Riverbed’s advanced network simulation tools.

Education & Experience requirements:

At least three years’ experience in a technical support position, preferably with a networking technology company. (New college grads with an appropriate engineering degree will be considered)

Extensive knowledge of routing protocols and thorough understanding of TCP.

Basic understanding of WAN technologies, bandwidth and latency.

Experience with general routing/switching, policy based routing, spanning-tree, VLANs and VLAN trunking (WCCP a big plus).

Experience with any of the following is a plus: QoS, Netflow, NAT, SSL, HTTP, CIFS, MAPI, NFS, Firewalls, RAID

Experience with UNIX/Linux/MS, scripting is a plus.

Hands-on experience with OPNET or Riverbed products is a plus.

Cisco CCNP or CCIE is highly preferred.

Excellent communications skills, both oral and written.

Excellent troubleshooting skills.

Multilingual a plus.

Prior or current security clearance a plus, but not required.

About Riverbed

Why Riverbed Technology?

If you are a high-achiever who wants to be part of a dynamically growing, billion dollar plus company, then you should look closely at Riverbed. We offer the rewarding experience of working with the best minds in the industry that are changing the world through cutting edge technology and applications. The company has been recognized multiple years for attracting and retaining today’s top talent as a great place to work by Glassdoor, Fortune magazine’s 20 Great Workplaces in Tech and by numerous other publications.