Q. Where can I buy a metrobus ticket?

Remember, the iPoints do not accept cash. If you do not have a bankcard you can buy tickets from any Paypoint store and Bristol bus station. First’s weekly, monthly and annual tickets can also be bought from Bristol bus station.

Q. How do I buy a ticket using an iPoint?

Use the iPoint touch screen to find and select the ticket type you require. When prompted, pay using a contactless or chip and pin bank card.

Q. I've left something on the bus, how do I get it back?

If you lose your property on one of our buses, please contact First on 0117 929 1613.

Please be aware that the following information will be required:

All lost property found or handed in by drivers or company officials or by a third party is recorded, labelled and stored at the local lost property office. If the lost property is contained in a package, bag or other container, we may open it and examine it in order to trace the owner or identify the nature and value of the lost property.

Any lost property found on our vehicles, providing the item is not perishable will be kept for 1 month. All unclaimed property is donated to charity at the end of the calendar month following the one in which it was handed in. Perishable items, including but not limited to foodstuffs, and soiled items will be held for a maximum of 48 hours and if deemed necessary will be disposed of immediately.

When claiming lost property, you must supply a full description of the item, including its contents if applicable, and give details of where and when lost, in order to reasonably satisfy us that you are the rightful owner of the property.

Q. Are there more metrobus services after the m1, m2 and m3?

Yes. Bristol City Council, North Somerset Council and South Gloucestershire Council are working with the West of England Combined Authority and different bus operators on introducing more metrobus services on the routes that have already been identified. See the Quality Partnership Scheme page on travelwest.info for more information.

South Gloucestershire Council are also developing a new route known as the Cribbs Causeway Extension which is due to open in 2021.