FRAUD PROTECTIONFOR REAL LIFE

Feel secure knowing we make fraud prevention our business

Our direct relationship with merchants all over the world means your transactions are better protected. We look out for uncharacteristic transactions on your account that we suspect are fraudulent. Our early detection systems are constantly vigilant.
Find out about our secure system

Less is so much more - switch to paperless online statements or lock your letterbox to help guard against ID theft. For more information or to find out what else you can do to help stay free of fraud, click here.

Fraud Protection Guarantee

If you're unlucky enough to be a victim of fraud, it's our job to take care of it. You won't be held responsible for charges proven to be fraudulent, as long as you have taken reasonable care with your account details. So you can relax and spend securely, anywhere in the world.

If there is a problem, we'll try to resolve it as soon as we're alerted. Where applicable, we'll get a replacement Card to you as quickly as possible so you have a new and secure Card number.

Protect Yourself

For your added protection, you should always check your statements thoroughly. This is easy to do with Online Services - you can check your transactions daily.

Less is so much more - switch to paperless online statements or lock your letterbox to help guard against ID theft. For more information or to find out what else you can do to help stay free of fraud, click here.

Secure System

Unlike other card issuers, an American Express®
transaction usually involves only three parties; you, the merchant
and American Express.

The benefits to you are:
• There's less risk of fraud because there are fewer
parties involved in the transaction
• We can spot issues as soon as they arise
• We can resolve problems faster where we have a
direct relationship with all parties

Our early detection systems are constantly
vigilant. We look out for uncharacteristic transactions on your
account that we suspect are fraudulent. If we spot any
sign of fraud on your account, we will do all we can to contact
you. So it's important to make sure Customer Services has your
up-to-date contact details. If there's a problem; we can
reach you and resolve issues quickly.

Less is so much more - switch to paperless online statements or lock your letterbox to help guard against ID theft. For more information or to find out what else you can do to help stay free of fraud, click here.

How to protect yourself

Do you always check if an online shop is secure?
Is there any more you could be doing to help prevent fraud?
Click here to find out.

Frequently Asked Questions

Any more questions? Visit our Fraud FAQs for additional information about how
we protect your transactions.