Sonia Simone

Sonia Simone is co-founder and Chief Content Officer of Copyblogger. She writes about content marketing strategy here, and about creativity, the craft of writing, and creative productivity at Remarkable Communication. If you like audio content, you can hear Sonia's takes on marketing and business on the Copyblogger FM podcast.

Reader Comments (5)

Just went through all the links in your post and learned a lot, especially from “Three strategies to strengthen your relationships with clients”. I am in a sector in which relationships with clients make or break my business and always looking to learn more. I hadn’t known about the tip of making the business hours visible in eg the email, I will implement this to make sure everyone knows during which hours to expect answers (I have a lot of international clients as well so not answering during *their* business hours may seem rude, whereas it is just the middle of the night here).
Thank you for all the advice!

I resonate with Claire’s post regarding road mapping. When we bring on new customers we provide an onboarding session, communication is critical at this stage, and I find we have to continually refine and improve processes to make onboarding easier for the customer and for us.