Support Center

How are Orders defined?

Orders are defined by a number of parameters and constraints.
Here below you find a description of all the fields that can be used for this definition.

Address and Time Window

Field

Required

Description

Customer Name

Optional

This field is provided solely to help you identify the Order. It does not affect the optimization process.

Address

Required

This field defines the address of the Order. The route for the Driver will include a stopover at this point.

Note for CSV/Excel imports: if addresses in your source data are split into subfields, you may also replace this field with the following fields: Street, ZIP, City, State, Country

Service Time

Required

This numeric field indicates the time IN MINUTES that the Driver is expected to spend at the Order's address to provide the service.
"0" value is accepted (it means that the Driver will drive by the address of that Order without stopping).

Time Window Start

Optional

Earliest time allowed to begin service at this Order.
If the Driver arrives too early, he/she will be forced to wait (Idle Time).
Both the 12-hour (am/pm) and 24-hour (military) clock formats are supported. For values greater than midnight, add a (+1) at the end.
Examples of valid time formats are: 12:23am, 00:23, 3:56pm, 15:56, 3:56pm (+1), 15:56 (+1).
Defaults to 00:00.

Time Window End

Optional

Latest time allowed to begin service at this Order.
Both the 12-hour (am/pm) and 24-hour (military) clock formats are supported. For values greater than midnight, add a (+1) at the end.
Examples of valid time formats are: 12:23am, 00:23, 3:56pm, 15:56, 3:56pm (+1), 15:56 (+1).
Defaults to empty value (open time window).

Time Window 2 Start

Optional

You can set a second Time Window for Orders which can be served, for example, in the morning and in the afternoon but not during lunch break. Here you set the earliest possible time allowed for service to begin during the second Time Window

Time Window 2 End

Optional

You define here the latest possible time allowed for service to begin during the second Time Window

Days

When planning over multiple days, all days of the selected planning horizon are by default eligible for service.You can anyway specify if an Order can only be served on specific days by clicking on the tab Days.

Click on This Order is eligible for service --> on selected days only and select/deselect days (white = not eligible; light blue = eligible).

The Eligible Days for your orders do not relate to real calendar days. So, Day 1 can be Sunday or Day 1 can be Monday. This will depend on what you pick.

In a 5 day work week most users choose to assign their Monday stops to Day 1. In a 7 Day work week most users choose to assign Day 1 to Sunday. This is your choice!

This is how you can format the data in Excel:

1 means the order can only be served on Day 1.

1-7 will mean the order is eligible for service on days 1-7. Viamente will pick the best possible day.

1,7 means the order can be served on Day 1 OR Day 7

1-5,7 means the order can be served on any day from 1 to 5 OR on Day 7.

​Requirements

Field

Required

Description

Required Driver

Optional

The Driver that this Order must be forcefully assigned to.
Setting this field forces this Order to be served by the Driver with the indicated ID.
Note: If set, this field overrides both Required Skills and Banned Skills.

Required Skills

Optional

This field contains a comma-separated list of mandatory Driver skills. If set, only Drivers defining *all* the Skills in this list can serve the Order.

Banned Skills

Optional

This field contains a comma-separated list of banned Driver skills. If set, Drivers defining one or more of the Skills listed here will *not* serve the Order. In case of conflicts, Banned Skills take precedence over Required Skills.

Importance

Optional

Importance is only taken into account when resources/drivers are low and some Orders cannot be served: under such circumstances Orders with higher importance are preferred over lower-importance ones.
Accepted values are:

lowest

lower

normal

higher

highest

Any other value will be treated as "normal".

Load
​

​

Field

Required

Description

Order Type

Optional

You can define here if this Order is a Pick up or a Delivery
Default is Delivery.

Load

Optional*

This numeric field indicates the load requirements for the Order, i.e. how many Load Units (Goods, Kgs, Pounds, Liters, Passengers, etc) should be delivered or picked up at the address.
* It is mandatory if one or more of your Drivers define a Maximum Load Capacity that is less than "unlimited".
Defaults to 0.

Load 2

Optional*

You can set a second value if there are multiple Load constraints
* It is mandatory if one or more of your Drivers define a Maximum Load Capacity 2 that is less than "unlimited".
Defaults to 0.

Load 3

Optional*

You can set a third value if there are multiple Load constraints
* It is mandatory if one or more of your Drivers define a Maximum Load Capacity 3 that is less than "unlimited".
Defaults to 0.

Notes

Field

Required

Description

Notes

Optional

You can add notes to your Orders which will also show in your Drivers' manifest. Notes do not affect the optimization process.

Custom
​
​

​

Field

Required

Description

Tab Custom

Optional

You can add Custom Fields to your Orders, such as invoice numbers or job specifications. Custom Fields do not affect the optimization process.