Your complaint must concern a company that is a participating business in the BBB EU Safe Harbor Program. For your complaint to be accepted:

You must already have made a good faith attempt to resolve the complaint directly with the participating business

AND

Your complaint must allege that the participating business has violated the Safe Harbor Privacy Principles with respect to your own personal data or the person al data of a child under 13 of whom you are the parent or guardian.

We will review all eligible complaints and will help you and the participating business reach a resolution as described in our rules.A participating business must comply with BBB EU Safe Harbor’s final determination of any dispute. However, participating in our dispute resolution process will not affect your legal rights as a consumer.

Please contact us if you have any questions prior to filing a complaint.

You may file a complaint online or by mail using following the address: