Loyalty Is Dead. Long Live Loyalty

Are today's rewards programs actually building consumer loyalty or are we simply preconditioned to act/react based on last year's model around some trending buzzword? Loyalty needs to be more than this…collectively, we can change this broken course.
A collaboration of voices that can influence what loyalty means in today’s socially driven environments, and is there magic pixie dust that makes one loyal to certain brands and not others?
Together, we can #changeloyalty

Presenters

Drew Lewis

New Media Dir

Wunderman

There are barely enough words in the English language to describe the man that is Drew Lewis, but let's give it a shot:

Drew is currently the New Media Director at Wunderman West, where he leads the charge in emerging media, creative and, of course, wizardry. Embracing today's media landscape of real-time data, co-creation with consumers, and nearly limitless channel offerings, Drew is pioneering exciting new ways to develop lasting conversations between brands and consumers. For years, Drew has savored the coffee in his bourbon while working for clients like Hilton Hotels, Land Rover, Dodgers Baseball, Southern California Edison, Toshiba, Jenny Craig, Callaway Golf, Southwest Airlines, Mattel, Invisalign, and Special Olympics.

His accolades include 3 Sigi Awards, Cannes Cyber Finalist, Gold National ADDY Awards, ECHO Award, and WPPed Cream Award. And since working on acquiring new business, Wunderman West has won 10 out of the last 15 pitches. Take that, other ad agencies.

Joshua Forstot

Chief Prod Officer

Checkd.in

He launched Skechers USA’s first e-Com website. He co-founded Audio Lunchbox, one of the largest legal digital download sites. He co-founded HYFN, an award-wining digital agency in Hermosa Beach. He’s still grinning from the Miami Heat’s victory.

His name is Joshua Forstot.

He’s a VP, Creative Technologist & Director of Integrated Production at Wunderman West. He’s bringing his digital expertise to lead new digital business acquisitions, UI, UX, IA, content management systems, mobile/tablet development, kiosks, IFEs, IVIs, social strategy implementation, CRM, development and QA. And that’s just before lunch.