Noticeboard

IMPORTANT - FRIENDS & FAMILY TEST - The care we give you here at Barwell & Hollycroft Medical Centre is important to us. We are part of the NHS national programme for patient feedback, called the 'Friends & Family Test'.

Go to the Friends & Family tab to the right of this Home page and click on the Friends and Family to take the survey and leave your comments etc.

This information you give us will be confidential and used to improve services in our practice. Thank you

Cancelling your Appointment

If you are unable to attend an appointment with one of the doctors or nurses, please let us know as soon as possible. By giving us as much notice as you can you are helping us to make sure that someone else is given your slot.

Barwell & Hollycroft Patient Group

We now have a patient forum which meets quarterly to discuss practice and health issues. See link on other side of page.

Flu Vaccinations

See latest news for more information

New practice staff

See Practice Staff section for information

PATIENT SURVEY

We value our Patient's comments and opinions and we would be very grateful if you could complete our Patient Survey on-line, this is located at the bottom of the home page on the right "Let us know what you think about our services". Thank you very much for your co-operation.

Latest News

IMPORTANT INFORMATION

Extended Access appointments - Updated 27th September 2018

We are increasing the number of appointments available for you to see a GP in the early mornings, evenings or at weekends across West Leicestershire. Depending on your individual circumstances and symptoms, we may offer you an ‘extended access’ appointment. Please notehowever, that these appointments will not be in your usual GP practice and may not be with one of your usual GPs or nurses.

Depending on the reason for your appointment, and if you are in agreement, it may be suitable for you to see an Advanced Nurse Practitioner, instead of a GP. The clinician you see will be able to access relevant sections of your medical notes and will communicate what has happened during your appointment back to your usual GP practice.

These appointments will be available at the following locations:

Loughborough Urgent Care Centre at Loughborough Community Hospital

Coalville Community Hospital

Hinckley and Bosworth Community Hospital

If you would like to know more please speak to a member ofpracticestaff.

Physiotherapy Direct Service

Do you think you may need a Physiotherapy appointment? If so you can access the Physiotherapy Direct Service, which is a self referral booking service. See the leaflet below to check the criteria and make your booking.

Other changes:

From the28th June 2018the surgery is changing the process in which patients can cancel their appointments. The surgery now offers patients 2 options in which to cancel their appointment

Call the surgery option 1 and leave a voice message to cancel appointment

Online patient access (You need to be registered to use this service)

In addition to the process in which patients can cancel their appointment a new policy has been implemented which requires patients to give a minimum of 24 hours notice to cancel an appointment. Any cancellations with less than 24 hours’ notice will be recorded as ‘did not attend’ and patients with 3 ‘did not attend’ in a 12 month period could be removed from the patient list.

Any patients canceling an appointment with less than 24 hours noticed will be asked to use the 3 options available as outlined above, the reception team will only be able to cancel appointments with more than 24 hours notice.

All telephone calls between the hours of 8am & 9am are for booking an appointment only, we ask all patients to call after 9am for other general enquires.

Alzheimers Society

Electronic Prescribing

The Electronic prescription service is available in our practice. It gives you the chance to change how your GP sends your prescription to the place you choose to get your medicines or appliances from.

If you collect your prescriptions from your GP you will not have to visit the practice to pick up paper prescriptions. Instead the GP will send them electronically to a pharmacist you choose saving time.

You will have more choice about where to get your medications from because they can be collected from a pharmacy near to where you live, work or shop.

If you would like to use this service you need to choose a pharmacy or appliance contractor for the practice to send your prescription to. This is called a nomination, and you can either do this at your chosen pharmacy or at the practice. You DO NOT need a computer to have this service.

If you would like more information ask your pharmacy or the practice. (20/05/2015)

RISE ABOVE ADVICE SERVICE FOR YOUNG PEOPLE

Rose above is a website which has short video clips & advice aimed at young people. Follow the link below to see clips on healthy eating, how to look after you skin and where to seek advice.

There is also information available for young peaople on a new website called Health for Teens. It talsk about exam stress, healthy eating, spots, anger management and a variety of topics you may want advice on.

PARACETAMOL CHANGES

As a member you can have your say about how the NHS services are provided in your area. Our members tell us that the best part about being a member is getting their voices heard and being involved in the process.

You can be involved as much or as little as you like and we will always make sure you are kept up-to-date by sending you regular e-mails and covering important topics in the membership magazine.

The membership scheme has two strands.

Be heard provides:

opportunities to have a say on how NHS services are provided in your area

getting involved with any public consultations we are doing

information on NHS services you are interested in

take part by completing surverys and attending events

signposting to other parts of the NHS

Be healthy provides:

offers and incentives to improve your health

information on healthy living activities and facilities in your local area

information on healthy living courses and activities you can join into

advice and support on healthy living from our experts

opportunity to become a member volunteer to get involved in your community

If you would like to joing the membership please do so online at www.wlmembership.orgor by calling 0300-5555345.