CANT ACCESS CD PLAYER MOTOR ON FACE IS STUCK

WHERE CAN I GET THE UNIT FIXED OR IS THAT POSSIBLE WHAT HAPPENS IS THE FACEPLATE IS MOTORIZED AND SOMEHOW STUCK BUT IF I TRY TO OPEN IT THE "MOTOR" CONTIUES TO RUN THE MODEL IS JVC KD-SH3899 PLEASE HELP

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I would try cleaning the connectors on the face plate with an pencil eraser and on the unit itself with a very fine sand paper. And make sure you get rid of any dust after cleaning before putting the face plate back on.Please leave me a good feedback.Thanks

remove the to of the unit, then the two in the
actual cd player, pull out cd player, there will be two more
screws,these hold the faceplate assembly in place, remove them. This
will allow you to pull a small plastic hook down to let the face plate
slide out. then remove the face plate from it's holder, slide it out.
Remove the four screws on the back of the faceplate inside the there is a
very small piece of plastic that has a hole at one end and squared at
the other. This is the problem causing piece. I suggest super gluing
this piece where it attaches to the inside of the faceplate. This should
fix the problem.

I have the same problem. There's a little ribbon cable behind the contacts for the faceplate. It gets folded as the face plate motors in and out and eventually breaks like mine did. I'm fixing it tonight and then I will disable the motorization. Followed by NEVER BUYING A PIONEER AGAIN. I reccomend you do the same.

if you have already tried hitting the reset button you should first remove the faceplate and check the contacts on the main unit and the back of the faceplate. if they are dirty clean them (with power off) with contact cleaner or a small eraser. if your lucky that will fix the problem but most likely you have a bad ribbon cable. this cable attaches the faceplate contacts to the main unit and flexes as the face tilts. after time these cables get small cracks that may not be visible. you can usualy buy the part from a place like pacparts.com and replace it to solve your problem.

There should be a reset button on either the face of the player or under the faceplate if its removable (tiny black button). Otherwise to remove the cd disconnect the unit and then plug it in or remove the memory fuse or battery lead for 5 seconds.

It's possible the flexible PCB (more of a cable, really) that connects the faceplate to the main unit has cracks in the conductors. This has been an issue with some of the older Kenwood HUs that have the MASK motorized faceplate. The flex-cable gets bent and pinched enough over the years that it eventually cracks the copper.

Can you pull the face out? If there is no sound at all coming from the head unit (besides the beep) there's a good chance the gear motor that controls the movement of the face is stuck or burnt. Now if there's a clicking sound, the gears may skipping which can be wear'n tear or misaligned gears. I wouldn't call you player done for though. I would take it out, inspect the motorized face machanism and post what you see.