Post navigation

We have reinvented our survey builder to make it possible for you to create unique and various surveys. No need to keep up to the old, boring structure if you do not want to anymore. You can arrange your survey questions not only the ordinary way – vertically, but now you can also arrange them horizontally with Addpoll. We made it actually quite simple to set your questions in order in both ways. All you need to do is drag and drop the selected question to the desired place. You can drop your question on the right, left, up or bottom side of the previous one – we’ll take it either way! By clicking here: Survey Design you can see a short video, showing how to move and arrange your survey questions the way you want them.

Please be so kind to provide us with your feedback about our services, using the contact form on the website. We will be glad to hear your opinion and implement any offered improvements and new features desired.

How to cancel a free account

If you have a basic, free account with us and want to have it deleted, simply go to your Account Settings (from the drop-down menu shown when you click on your username, when you are logged in), scroll to the bottom of the page and press the Deactivate Now button. That’s it, your account has now been deactivated, but your data will be saved and you can always reactivate your account. While your account is deactivated your profile and data will be invisible for other users.

We have added powerful filters to the reports we provide you with. You can now filter your results per one criterion or more than one combined criteria (status, age, gender). In order to do this, go to Your Dashboard, hover over the survey name and click on Reports.

Click on the Participants navigation bar and you will see a list of filters. Click any of them and it will change its color from Blue to Orange. You can combine as many criteria as you wish!

In this example we have filter by status (completed), age (25-34) and gender (female).

The results are shown on the bottom of the page. You can see the Countries, OS, Browsers, Devices, IPs, Start time, Time taken and Responses of the participants who match your criteria after the filtering was applied.

Check Survey Results

In order to check your survey results, go to Your Dashboard, hover over the survey name and click on Reports.

On the top left side of the screen you will see the overall statistics:

Total completed shows the number of respondents, who completed the survey successfully.

Total terminated shows the number of respondents, who got disqualified at screener questions and thus were not allowed to complete the survey.

Totalincompleted shows the number of respondents, who started the survey, but did not finish it for some reason.

Totaloverquoted is shown under Total Incompleted if there are any overquotas collected (respondents who were active once a preset quota was set, so they were allowed to complete the survey).

Incidence rate – incidence is the frequency of something occurring in a given population. The incidence rate is used to measure the level of effort needed to reach respondents that are qualified to take a particular survey (pass the survey screener). The higher the IR is, the less respondents will need to be contacted in order to gather the required number of completes.

We used the following basic formula:

IR = Completed/(Completed+Terminated+Incompleted)

Mean time = sample mean time. It shows the sum of the time of all respondents divided by the number of responses to the survey.

Median time = sample median time. It shows It shows the time for which half the data is larger than it, and half the data is smaller. It is also called the 50th percentile. The median time is used when we do not want the results to be affected by the extremely large values.

Under the overall statistic, you will be able to see statistics for each of your survey questions.

You can choose whether you’d like to see the charts in your report as a Pie, Vertical Bar, Donut or no charts by clicking on one of the options.

By default, the charts are shown as pie.

Export Survey Results

You can also export your survey results. Look at the top hand-right side of the screen:

and choose if you want your report exported as PDF, CSV/Excel, Word file or simply printed.

Survey is a detailed study aiming at gathering data on attitudes, impressions, opinions, satisfaction level, etc., by polling a section of the population. With addpoll.com you can create various types of surveys, depending on your particular needs: academic, business, political, fun, marketing research, satisfaction, etc. For all of those types a few general guidelines can be outlined.

Guidelines

1) Identify clear objectives for your survey. The first question you need to ask yourself is what you want to learn with your survey. Try to be specific and do not ask ambiguous questions Also ask yourself how you are going to use the gathered data.

Examples of clear objectives are:

I want to know if customers are satisfied with ..
I want to learn how employees feel about …

2) Keep your questionnaire short and to the point. Make it clear, direct and simple. Avoid jargon and acronyms. Make sure your questions are non-biased, non-leading.

3) Whenever possible, test your survey on a smaller sample first. You can then make any changes if necessary before you “full launch” your survey to your target group.

4) Avoid the 5 scale range and use the 4 scale one, as in the 5 scale range respondents often tend to choose the neutral option.

5) Make sure that your list with answers includes all the possible alternatives. If another alternative can be added, use the “Other” field. That would help to prevent respondents from dropping off.

6) Include demographic questions in your survey. That could help you better identify your market segments.

7) If you need your survey to be taken only be respondents with certain demographic or other characteristics, create a screener to make sure that only your targeted respondents will complete the survey.

Example – Marketing Research Survey

How to start?

1) Go to Your Dashboard -> StartNew -> Survey

2) Choose your basic settings:

Title – Choose your survey title as you want it to be shown on your dashboard.

Permalink – A permalink (portmanteau of permanent link) is a URL that points to a specific blog or forum entry after it has passed from the front page to the archives. It’s populated automatically!

Public Title – you can choose a different public title (title, shown to the respondents).

Intro Page – you can choose if you want one to be shown to the participants or not. If you choose to show an intro page, you can add your custom welcome message. Just go to Message, tick: Use a custom start message and enter your desired message in the filed below.

Countdown timer – with this option you can set a time limit for your respondents. You can also hide the time limit from them and choose what should be done if the respondents prolongs the time given. You can choose one of the two options from the menu below:

1) Terminate the participant

or

2) Let the participant complete the survey, but notify me for the prolonged time in the reports.

Now lets review the gray field on the right-hand side of the screen.

Show progress indicator – if you activate progress, an elegant indicator will appear, giving the person filling out the survey an indication of the progress they are making and how long they have left until finishing.

Closing options – You can choose different scenarios in which the survey to automatically deactivate. You have a choice between a certain date deadline or have it deactivate after a certain number of submissions.

Note:

When you are deactivating after a certain deadline, make sure you time zone is set correctly in your account.

When you are deactivating after a certain number, bear in mind that the number set will represent the completes only. If there is more than one respondents filling the survey right before the quota closes, the one(s) who started the survey will be all allowed to complete it, but everyone who finishes after the number set is reached, will be reported as an overquota! After all active respondents finish the survey, it will be automatically closed.

Multiple Responses – You can choose whether you want to allow multiple responses or just one response per computer.

Sharing – This option allows users who are filling out the survey to share it, using the social media buttons. (Facebook, Twitter). You can disable it (it is enabled by default).

Restrictions – You can protect your survey with a password, IP address blocking or a CAPTHCA and allow only people who are authorized to see your survey.

Landing Page – This is the web-page the participants will be automatically redirected to, once they complete the survey.

E-mail catch – Add GET parameter ?from=e-mail to survey url address that you send. The parameter is then shown in your reports.

Styles – You can choose one of our many amazing templates for your survey.
However you can also create your own custom design. You can do so by making a new style in the styles section. For more information on how to create styles, check out this tutorial.

When ready, press the Save and Continue button.

3) Make your questionnaire!

Just go to the Questions tab:

You will be automatically redirected to it, once you click Save and Continue under settings.

Now let’s review the pages and questions in our example survey and show you how we created them.

Welcome Page:

How was this page created?

On the Settings page, we entered the following:

Page 1:

How was this page created?

Q1:

We dragged a Multiple choice question from left to the right and filled it in the following way:

Q2:

We dragged a Multiple choice question from left to the right and filled it in the following way:

Q3:

We dragged a Age question from left to the right and filled it in the following way:

Q4:

We dragged a Multiple Choice question from left to the right and filled it in the following way:

Q5:

We dragged a Multiple Choice question from left to the right and filled it in the following way:

Note: You can add a screener.

A screener is a set of questions at the beginning of a survey, used to ensure the participants meet the required qualifications (most often demographic criteria as age and gender). The screener questions determine whether the respondent fit into your target group or not. For example, if you have identified the survey target as mothers age 25 to 39 with children under age 7, then the screener will ask gender, age and ages of children.

For more details on how to add a screener in general, please check the following FAQ.

The screener for the survey in our example, set with the Screener button, looks like the following:

This means that:

Q1 – if the respondent did not choose “None of the above”, s/he will be terminated.

Q4 – If the respondent did not answer with “Yes” to this question, s/he will be terminated.

Q5 – If the respondent did not include “Baby food” in the selection, s/he will be terminated.

Page 2:

How was this page created?

Q6:

We dragged a Multiple choice question from left to the right and filled it in the following way:

Q7:

We dragged a Multiple choice question from left to the right and filled it in the following way:

Q8:

We dragged a Multiple choice question from left to the right and filled it in the following way:

Page 3:

How was this page created?

Q9:

We dragged a Matrix from left to the right and filled it in the following way:

A question logic was set with the Question logic button on the bottom left side of the window was pressed. The following options were then chosen:

This means that the Q9 question will be shown only if at least one of the five brands given is chosen at Q7.

Page 4:

How was this page created?

Q10:

We dragged a Free Text from left to the right and filled it in the following way:

A question logic was set with the Question logic button on the bottom left side of the window was pressed. The following options were then chosen:

This means that the Q10 question will be shown only if brand B was among the chosen brands at Q7.

Page 5:

How was this page created?

Q11:

We dragged a Multiple choice question from left to the right and filled it in the following way:

Note: The Image was added with the Media button –> Upload a file:

A question logic was set with the Question logic button on the bottom left side of the window was pressed. The following options were then chosen:

This means that the Q11 question will be shown only if brand B was among the chosen brands at Q7.

Page 6:

How was this page created?

Q12:

We dragged a Free Text question from left to the right and filled it in the following way:

A question logic was set with the Question logic button on the bottom left side of the window was pressed. The following options were then chosen:

This means that the Q12 question will be shown only if the answer given to Q7 is Yes.

Q13:

We dragged a Multiple Choice question from left to the right and filled it in the following way:

A question logic was set with the Question logic button on the bottom left side of the window was pressed. The following options were then chosen:

This means that the Q13 question will be shown only if the answer given to Q7 is Yes.

Q14:

We dragged a Multiple Choice question from left to the right and filled it in the following way:

When your respondents complete the survey successfully, they will see the following screen:

If you have set a landing page, for example your web-site, under Settings, the respondent will be automatically redirected to it.

What is SalesForce Integration?

SalesForce Integration allows you to integrate your surveys, quizzes and forms with salesforce.com. Salesforce is an online, web-based, CRM (Customer Relationship Managament) application that runs in “the cloud” allowing users to manage and perform nearly every detail of their job. SalesForce is the most widely recognized CRM solution on the market today. The application runs in “the cloud”, which means the user can access it anywhere through an Internet-connected computer or mobile device.

How to integrate my survey with SalesForce?

If you are a Pro or Extra user, you can easily integrate your survey with SalesForce by following the steps below: