Some devices have additional buttons and you need to install the driver, but for those models, you do not need to install the driver if you do not want to use the additional buttons. Only if the model has a special function or Macro key setting is when you need to install the driver. The supported OS is always shown on the package. Can you send me the driver? However, it cannot be turned on anymore. What is System Requirement for SmartGenius? Sometimes the wireless mouse cursor jump randomly, it’s possible the AP router AP router and receiver use the same frequency or a battery low problem will cause the receiver frequency to be affected.

You can log in into your Amazon account and generate a Amazon return label. The mouse cursor sometimes lags or stops for a few seconds, if I move it away from my WiFi it becomes normal. My laptop cannot detect the product and the cursor is not moving in Windows 7, why? Can you send me the driver? The mouse is not detected.

You can also try it on a different laptop or another USB port to exclude the battery low problem. How do I solve this? Manufacturer Contact Details Manufacturer: What is System Requirement for SmartGenius? Different types of mice Date Issued: Check if your laptop recognizes the mouse or not in the Device Manager.

Today’s computer mice come in a variety of flavours, including mechanical, optical, geniuus and BlueTrack.

And an all black design will fit elegantly with your PC. Collect your parcel from your newsagents, petrol stations and convenience stores.

Xscroll is a plug and play mouse, it works with any Windows OS. Check if your device is a plug-n-play device or not. Sometimes when I turn on the mouse, underneath, the LED lights are on, but mouse does not work, why?

Tried to put in a new battery, change the USB port on my laptop, but the issue is still the same. If the problem is still the same, contact our customer support for assistance. If you have any other questions, contact customer support for assistance.

Genius Xscroll USB Optical Mouse Specs – CNET

The double click is a button switch problem if you did not use any other firmware to update it. Sometimes the wireless mouse cursor jump randomly, it’s possible the AP router AP router and receiver use the same frequency or a battery low problem will cause the receiver frequency to be affected. Try to change the battery first. Please refer to below links first and follow the setting steps. I cannot find the driver that supports my device, I am hoping you can develop a driver which can work with the latest versions of Windows genus other systems.

Return to base DOA Period: When you have SmartGenius setting problem, how to solve it? Receive SMS with one-hour delivery window Weekend, timed and European delivery options are available at checkout. We have some problems with your product.

Genius X-Scroll Black Optical USB Mouse USB 3 Button

Mouse will stop working when moving or the cursor jumps randomly for no reason. But if your mouse is a wire mouse, the mouse is broken.

If yes, move the AP router farther away from receiver, and also move the mouse closer to receiver.

Tried to change batteries, even downloaded drivers from your website, xscrooll nothing changes. What can I do?

Unfortunately, we do not provide technical manuals to end users, you can contact customer support for assistance.

Warranty Please note your statutory rights are not affected. Some devices have additional buttons and you need to install the driver, but for those models, you do not need to install the driver if you do not want to use the additional buttons.