Internet Explorer crashes or freezes on Windows XP or Windows Vista. It displays the error message, "Internet Explorer has encountered a problem with an add-on and needs to close. The following add-on was running when this problem occurred: Flash10a.ocx”.

Solution

Restart your computer, and open the web page again. Avoid opening too many Internet Explorer tabs or browser windows. Viewing multiple web pages at the same time can dramatically increase overall memory required to run the browser.

If the problem still occurs:

Contact the site owner if you can narrow the crash to a specific page.