LSU ITS Service Desk

The ITS Service Desk (formerly the Help Desk) is the primary customer interface for
information, access and assistance related to the services provided by our organization.
We are committed to offering an exceptional support experience for the campus community,
and are ready to assist faculty, staff and students with any ITS related need.

Mission

The LSU ITS Service Desk provides excellent, direct customer IT support and solutions
to the University campus community as we work toward meeting the University’s operational,
academic and research needs and advancing its strategic goals.

Commitment to Service Excellence

Quality matters. Our customers' experiences matter. Our processes should be transparent
and communications open and frequent.

Service Desk employees should think of themselves as ambassadors representing both
LSU and the ITS organization. We are a team, and we succeed or fail as one. Since
we are the first and sometimes the only experience of ITS for the majority of our
customers, it is vital that our customers’ experiences with us be overwhelmingly positive.

We present ourselves as friendly, competent, and invested in the customer’s success.
We are all service professionals.

We are building a relationship. We want our customers to talk about what a great experience
s/he had and to ask for us by name for future needs.

Transparency is required in order to build trust. We will be consistent in our efforts
to explain processes and decisions. We will be honest about potential workarounds
and make sure we present a complete picture to our customers.

No case or inquiry is too small to be handled properly and professionally.

Finally, we can be contacted by phone at 578-3375, by email at helpdesk@lsu.edu, or you may visit us in person on the first floor of the Frey Computing Services
Center or the first floor of the Middleton Library.