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WARRANTY & RETURNS

Warranty Policy

NEMO Equipment offers a lifetime warranty on all gear. Warranty requests are considered for defects in product manufacturing. This warranty is granted to the original purchaser with a proof of purchase from a NEMO authorized dealer. NEMO does not warranty products against normal wear and tear, unauthorized modifications or alterations, improper use, improper maintenance, misuse or neglect, or if the product is used for a purpose for which it is not intended. Warrantied products will be replaced or repaired at NEMO’s discretion. A NEMO credit will only be given if the product is no longer available. Except as expressly set forth in these terms and conditions, NEMO is not liable for any direct, indirect or consequential damages arising out of or resulting from the use of a NEMO product. The warranties set forth in these terms and conditions are in lieu of all other warranties, express or implied, including without limitation, implied warranties of merchantability or fitness for a particular purpose. Damage due to normal wear and tear, improper use, or accidents can usually be repaired for a fair rate. Processing of warranty claims can take between 2 and 6 weeks depending on the time of year.

Summer playground / Sun Valley, Idaho / William Kramer

NEMO® GUARANTEE

NEMO puts great effort into choosing the best materials and providing you with the highest level of workmanship. We obsess over every design decision to ensure you get the greatest comfort and protection possible and proudly stand behind everything we make. We strive to design and build the best outdoor equipment on the planet. NEMO products carry a lifetime warranty against defects in workmanship and materials to the original owner, with proof of purchase from a NEMO authorized dealer.

How to Register Your NEMO Product

Please complete this form to register your NEMO product. You’ll receive a code for 10% off purchases made through the NEMO webstore, and be added to the NEMO mailing list.

How to Make a Warranty Claim

If your NEMO product has a manufacturing defect and you have proof of purchase from a NEMO authorized dealer, please send it to us for evaluation according to these instructions:

1. E-mail us at journey@nemoequipment.com or call us at 800-997-9301 to obtain a return authorization number (RA#). If you have the capability, please e-mail us a photo of the defect.

2. Fill out the warranty return form with all of your contact information and include it inside the box. Proof of purchase for warranty claims is required. Keep a copy for your own records.

3. Please make sure the item(s) is clean and dry. Our policy requires that all items accepted for inspection be received in laundered condition. Items not clean enough to work on will be returned to you. We understand that this may be inconvenient, but we want to ensure the health and welfare of our Returns Department staff. Please see our washing tips.

4. Pack the product in a sturdy cardboard box and be sure to include the warranty return form with your item(s).

5. Use a carrier that can provide tracking and insurance for your package. We are not responsible for lost or damaged packages. Please be sure to include the RA# on the shipping label so we can identify the package when it arrives.

Ship to: NEMO Equipment, Inc. Attn: Warranty 383 Central Avenue, Suite 275 Dover, NH 03820 Warranty Shipping Policy: Charges for shipping and insuring packages to NEMO are the customer’s responsibility. NEMO will ship the warrantied product back to the customer via ground shipping free of charge for shipments within the United States. International shipping charges and customs fees to and from NEMO are the customer’s responsibility. If the customer prefers expedited shipping, he/she will be responsible for the extra cost over and above the cost of ground delivery. Please use a carrier that can provide tracking and insurance for your package as NEMO is not responsible for lost or damaged packages.

How to Make a NEMO® Webstore Return

Return Policy: NEMO products purchased directly through our webstore may be returned for a full refund if the product(s) is returned in new, unused and clean condition, with all the original packaging and components. NEMO reserves the right to deny a refund and will return items that do not meet these standards. Your refund will be issued based on the original method of payment. Original shipping and return shipping costs, as well as customs and duties, will not be refunded. If an exchange is desired, include payment information if necessary, as shipping will be charged to send the new product. Please note, the shipping timeline for your exchange will be determined by the product availability.

1. E-mail us at journey@nemoequipment.com or call us at 800-997-9301 to obtain a return authorization number (RA#). 2. Fill out the new product return form with all of your contact information and include it inside the box. If you have the original invoice, include it with the return form as well. Keep a copy for your own records. 3. Please make sure the item(s) is in new condition and clean, with all the original packaging and components. 4. Pack the product in a sturdy cardboard box and be sure to include the new product return form with your item(s). 5. Use a carrier that can provide tracking and insurance for your package. We are not responsible for lost or damaged packages. Please be sure to include the RA# on the shipping label so we can identify that package when it arrives. Ship to: NEMO Equipment, Inc.Attn: Returns383 Central Avenue, Suite 275Dover, NH 03820

HOW TO HAVE YOUR NEMO® PRODUCT REPAIRED

NEMO offers repair services. If you are in need of repair assistance, please contact us. Once we have determined the repair needed, we can offer you an estimate of repair services or refer you to a secondary repair facility. NEMO reserves the right to charge the applicable repair service fee which may not be the same as the estimate given, though we will contact you before any additional charge over the estimate is incurred. You will be responsible for all shipping, customs, and duties charges.

1. E-mail us at journey@nemoequipment.com or call us at 800-997-9301 to obtain a return authorization number (RA#). If you have the capability, please e-mail us a photo of the defect. 2. Fill out the repair form with all of your contact information and include it inside the box. Keep a copy for your own records. 3. Please make sure the item(s) is clean and dry. Our policy requires that all items accepted for repair be received laundered condition. Items not clean enough to work on will be returned to you. We understand that this may be inconvenient, but we want to ensure the health and welfare of our Returns Department staff. Please see our washing tips. 4. Pack the product in a sturdy cardboard box and be sure to include the new product return form with your item(s). 5. Use a carrier that can provide tracking and insurance for your package. We are not responsible for lost or damaged packages. Please be sure to include the RA# on the shipping label so we can identify that package when it arrives. Ship to: NEMO Equipment, Inc.Attn: Repairs383 Central Avenue, Suite 275Dover, NH 03820

SPARE PARTS

NEMO works to maintain spare parts for many models, new and old. Check out some of these common available spare parts here. Still can’t find what you’re looking for? E-mail Customer Service at journey@nemoequipment.com or call 800-997-9301 to place your order.