FAQs

ULYLY PRODUCTS

What is the best way to care for my ULYLY Bikini? Sun, salt, water, and chlorine take their toll on swim apparel. To ensure your ULYLY swimwear stays beautiful and vibrant, we recommend hand washing with a gentle fabric soap following each use. Afterward, roll between two towels, gently squeeze to eliminate excess water, remove, and lie on a rack to dry in the shade.

ORDERS

How do I check my order status? We will notify you via email when your order has been received and when it has shipped from our facility. Your account will also provide these updates.

Can I change my order after it’s been made? To change or cancel an order, please reach out to us right away at support@ulyly.com. We are committed to processing orders as soon as we receive them, and once processed and dispatched, we are not able to change or cancel them. For that reason, the sooner you contact us, the greater the likelihood that we’ll be able to fulfill your request.

What should I do if I receive the wrong item? In the case that you receive an item you did not order or a faulty item, please email us right away at support@ulyly.com, including your name, order number, a synopsis of the issue, and pictures to document any damage. This will help us remedy the situation immediately.

SHIPPING

Where can I find my order’s tracking number? Once your order has shipped, we will email you a confirmation with your tracking number. You can also find this number in your account by logging in and clicking “Order Details.” Once your order has shipped, it will show as “Fulfilled” and will include a tracking number.

What should I do if my package is lost? Should this happen, please reach out to us at support@ulyly.com with your name and order number. We will be in contact with you as soon as possible.

Will I be required to pay international customs or duty fees? Shipments to destinations outside the U.S. are subject to customs and duty fees/taxes. For more information about these costs, please check with your local customs website.

RETURNS Note: For more information on returns, please see our Returns page.

I’ve made a return. How will I know when my item is refunded? You will receive an email from us once your refund has been issued. If you are a U.S. customer please refer to to tracking number in the label emailed to you. Please make note of this number and keep a record of your postage receipt in the case that your package is lost on its way back to our facility.

When should I expect my refund? Upon receiving your item/s at our warehouse, it will take no longer than 5 business days to process and refund your credit card. Additionally, your bank will require 3 to 10 business days to apply the funds to your card. Please reach out to your bank directly for more information about this timeframe.

I purchased a sale item. Is it eligible for return?

No. Sale items are final sale.

I purchased a full priced item with a promo code. Is it eligible for return?

Yes. Full priced items purchased with a promo code are eligible for return within 10 days as long as they are in unused, unworn condition with all tags and hygienic liners still intact. Please see our Returns Page for more information.