Frequently asked Questions

Getting Started

I cannot click on the link in the email you have sent me.

If the
link doesn't work, please copy and paste the link directly into the address bar
of your browser.

If the link still doesn’t work, please be aware that different email providers
put expirations on links in emails. The links usually last between 60 and 90
days, so there should be plenty of time between your registration and your
confirmation. If you think your link has expired, please re-register.

How do I claim my Welcome offer?

Once registered enter the unique machine code found inside the Welcome booklet at the checkout. The £10 / €12 discount will be deducted from your basket total. Delivery charges may apply. For full terms and conditions please click here

If you have a Welcome booklet advertising the previous ‘free box of pods’ Welcome offer, don’t worry as your unique machine code is still valid and can be used to claim the £10 / €12 webshop credit offer instead.

Is your website secure?

The NESCAFÉ® DOLCE
GUSTO® website is fully secure and adheres to best practice e-commerce security
measures.

Can I order by post or over the phone?

No, you can only
order online.

I live in the Channel Islands/Isle of Man, can I place an order?

Yes, we now deliver to
the Channel Islands/Isle of Man. Deliveries will take
up to approximately 8 working days to the Channel Islands and Isle of Man.

How do I change my delivery address or order after I’ve made it?

We are sorry but we
are unable to make any changes to an order once it has been submitted.

You can return any unwanted items by using the returns form that comes with your delivery. Simply send them, in their
original packaging, to:

We will then arrange for the cost of these
products to be refunded to you. Please also include your full postal address in
your return.

What are the benefits of registering with NESCAFÉ® DOLCE GUSTO® online?

When you register your
machine with NESCAFÉ® Dolce Gusto® you can look forward to lots of great
things:

- A
tasty £10 / €12 to spend in our webshop on anything you fancy*

- Webshop exclusives and
the full range of NESCAFÉ® Dolce Gusto® drinks varieties

- Unique accessories not
available in stores

- Opportunities to enjoy
free coffee samples on us

- Exclusive competitions
and promotions

- The latest news and
product launches

- Tips for getting the
most out of your machine

- Help through your
warranty, if anything goes wrong

*£10 / €12 when
you buy a machine. Please see your Welcome Booklet for the webshop credit code,
which you will find in your machine box. See terms and
conditions for more details.

If you have a Welcome
booklet advertising the previous 'free box of pods' Welcome offer, your unique
machine code is still valid and can be used to claim the £10 / €12 webshop
credit offer instead.

I have forgotten my log in details.

Please remember that
your password is case-sensitive.

To reset your
password:

Hover
over 'My account' at the top right hand corner of the page

Click
on 'Forgot Your Password?'

Enter
your email address

An email
will be sent to you with a new password. Once you have logged in again, you can
change this to something more memorable. If the email does not come through within 30 mins please check your junk mail.

How do I place an order?

- Login using your email
address and password

- Hover over the
'Varieties', 'Accessories' or 'Machine' tabs and select the category of
products you would like to buy

- Select the quantity of
the item you want then click on the 'Add to Basket' button

- When you have finished
shopping, click on the basket icon at the top right corner of your screen

- You’ll be able to
review your order and check you have the correct number of items you require

- You can change the
amount of items you require and click on ‘Update Basket’ to update your basket

- Click on ‘Proceed to
checkout’ once you’re happy with your order and follow the instructions

Please note that as
Bonus Points have now ended you can no longer use these in payment. See ‘Bonus
Points Closure’ section below for more information.

I cannot find an item in the shop. Does this mean it is not available?

If you cannot find a
particular item in the shop, it may mean it is out of stock or no longer
available. We can send you an email to let you know when the item is back in stock. Simply click on 'inform me' when you hover over the product to request this service.

How do I cancel an order?

You may cancel your
order at any time from the date of the order up until 14
working days from receipt of the item/s by calling our Consumer Services team
on 0800 707 6066 in the UK or 00800 6378 5385 in ROI.

If you cancel your order before you have received it, you are entitled
to refuse delivery of the order and we will send a cheque or refund to your
account with a full refund within 30 days.

If you cancel your order after you have received it, we will send a
cheque or refund to your account with a full refund including delivery costs
within 30 days. You must return the order to us in an undamaged and unused
condition at your expense as soon as practicable. This provision does not
affect your statutory rights.

Can I shop online if I don’t have a machine or haven’t registered my machine?

I want to change my account details

To
change your details you first need to log in to your account. You can do this by point your
mouse at the "My Account" button which is above the main menu. Enter
your email address and password into the form provided and click 'Log in'. You
will then be shown all of the details we have for your account.

From
here you can update your shipping and billing address information, look at your
order history, review your wishlist, reviews and webshop credit information and
tell us more about you and the machine you own.

How do I unsubscribe from hearing from NESCAFE® Dolce Gusto®?

Simply unsubscribe here or
by clicking the link at the bottom of any of our emails. Alternatively, you can
contact the Nestlé Consumer Services Department by emailing consumer.services@uk.nestle.com or
by calling 0800 707 6066 in the UK or 00800 6378 5385 in ROI.

Please note that by
choosing to unsubscribe, you will no longer hear from any of the Nestlé UK
brands.

We hope you stay with us. By remaining a member, you’ll continue to:

- Be the first to
hear about the latest news and product launches

- Receive tips for getting
the most out of your machine

- Have a chance to enjoy
free coffee samples on us

- Enjoy exclusive
competitions and promotions

- Receive help through
your warranty, if anything goes wrong

Please bear with us. Due
to our processes, you may still receive some communications for up to one
month.

Can I buy NESCAFÉ® Dolce Gusto® in any other countries?

Yes. Simply hover over
the flag at the top right side of this page and click on the flags to go to your selected
country.

I am new to NESCAFÉ® Dolce Gusto®, how do I register?

Register here or hover over 'My Account' at the top of this page and click on 'Join Now' and follow the instructions. You will be sent an email from us and to complete your registration you will be asked to click on the link in the email.

I have not received the confirmation email to complete my registration.

Please check your junk
mail folder. If you can’t find the email, Please wait for 1 hour and if this
has still not arrived please contact us here or by calling 0800 707 6066 in the
UK or 00800 6378 5385 in ROI.

I am already registered with NESCAFÉ® Dolce Gusto®, how do I access my account?

Point your mouse at the 'My Account' button which is above the main menu on the homepage.
Enter your Email Address and password into the form provided and click the Login button

How do I check my account information?

Point your mouse at the
"My Account" button which is above the main menu. Enter your Email
Address and password into the form provided and click 'Log in'. You will then
be shown all of the details we have for your account.

From here you can update
your shipping and billing address information, look at your order history,
review your wishlist, reviews and webshop credit information and tell us more
about you and the machine you own.

About the machine

How does the machine work?

The NESCAFÉ® Dolce Guato® machine pumps water into its capsules at up to maximum 15 bar pump
pressure. The high pressure, and the capsule design, deliver an even
distribution of pressure to extract the coffee’s full flavour.

The system uses a
pump pressure similar to that of professional machines, while coffee
percolators operate at one bar of pressure (normal atmospheric pressure).

Can I shop online if I don’t have a machine or haven’t registered my machine?

What does descaling do to my machine?

Over time, limescale
slows waterflow, reduces the capacity and could reduce the effectiveness of
heating the water used to make your drinks.

Descaling every 3-4 months gets rid of the build up of limescale, keeping water
flow fast and pump pressure high. Click here to see how to descale and get some great tips
on taking care of your machine.

How do I descale my MELODY® I machine?

**PLEASE NOTE** We recommend soaking your capsule holder
in the made-up descaling solution for 30 minutes. You can then use the same
solution to descale your machine.

Click here for a simple video to show you how to descale your machine or read the instructions below:

About the capsules

Are the capsules recyclable?

At Nestlé UK&I, 90% of the packaging used for our
products is recyclable. NESCAFÉ Dolce Gusto capsules are made of mixed
plastics and although the technology exists to recycle these materials, it
is not widely available in the UK. We are exploring a number of possible
solutions to reduce the environmental impact of the NESCAFÉ Dolce Gusto
capsules, without compromising on safety, quality or enjoyment of our products.
We are working to reduce the weight of materials in our capsule whilst ensuring
our products are safe and the best quality. Together with material suppliers,
we are working to develop plastic materials made from responsibly managed,
renewable resources which have a lower environmental impact.

How much coffee will I need for one cup?

All our drinks require
one or two capsules. The amount of water you add to each is of course up to
you, but our suggestion for how to prepare each hot drink is printed on the box.

If you have an automatic machine, you can
follow the bars on the pods and match this up to the number of bars you select
on your machine’s volume selector. This gives you the right serve every time.

How do I know which capsule to use for which drink?

The top of the capsule
will tell you which drink it is, but you will need to look at the colour of the
base to see which kind of capsule it is, whether milk, coffee, chocolate or a
cold variety:

-Milk capsules have a
white base

- Coffee capsules have a black or dark brown.

- Chocolate capsules have
a light brown base

- Cold drinks have a silver base.

Click here to see an online demonstrations of how to make different drinks.

Where can I buy capsules?

You can buy over 30 capsule varieties directly from our online shop. To start shopping click here. You can also buy our capsules from all major supermarkets such as Tesco, Sainsbury’s, Asda, Waitrose, Morrisons and Co-op.

Will you produce any other kinds of capsules in the future?

We are always looking to add
new drink varieties to the range and we launch on average one to two new
products a year.

If you haven’t done so already why not register with us to keep up to date with any new varieties of drinks we may introduce in the future. Make sure you opt in to our newsletter so we can send you communications about new varieties. You can do this by clicking on 'My Account' and then 'My Newsletter' when you are signed in.

My box of capsules does not contain any milk

For milky drinks
such as our Lattés, Cappuccinos or Hot Chocolates and milky teas, you will need to use two capsules –
one of which contains the milk. Many of our varieties do not come with milk, such as our Espressos, Lungos, our Grande range and non-milky teas.

The top of the capsule will tell you which
drink it is, but you will need to look at the colour of the base to see which
kind of capsule it is – whether milk, coffee, chocolate or a cold variety.

We will then arrange for the cost of these
products to be refunded to you. Please also include your full postal address in
your return.

Which courier will be delivering my order? Can I track my order?

Yodel is responsible
for the delivery of your order.

You can track the progress of your package by following the link on your
delivery confirmation email and entering the tracking number in this mail. If
you’re not aware of your tracking number, please call the NESCAFÉ® Dolce Gusto®
hotline free on

0800
707 6066 in the UK or 00800 6378 5385 in ROI.

If you are out, Yodel will leave you a card with a parcel reference number on it.
With this number you can find out where your parcel is and re-arrange a
delivery over the phone or online.

I am not satisfied with my order

If you do not
want any of the items in your order, please
return them to us, undamaged and unused, in their original packaging, to:

How do I place an order?

- Hover over the
'Varieties', 'Accessories' or 'Machine' tabs and select the category of
products you would like to buy

- Select the quantity of
the item you want then click on the 'Add to Basket' button

- When you have finished
shopping, click on the basket icon at the top right corner of your screen

- You’ll be able to
review your order and check you have the correct number of items you require

- You can change the
amount of items you require and click on ‘Update Basket’ to update your basket

- Click on ‘Proceed to
checkout’ once you’re happy with your order and follow the instructions

Please note that as
Bonus Points have now ended you can no longer use these in payment. See ‘Bonus
Points Closure’ section below for more information.

What cards can I use to pay for my order?

We currently accept
Visa and MasterCard credit and debit cards.

We are sorry that we cannot accept any other payment method at present, but we
are always reviewing the viability of other payment methods.

How do I cancel an order?

You may cancel your
order at any time from the date of the order up until 14
working days from receipt of the item/s by calling our Consumer Services team
on 0800 707 6066 in the UK or 00800 6378 5385 in ROI.

If you cancel your order before you have received it, you are entitled
to refuse delivery of the order and we will send a cheque or refund to your
account with a full refund within 30 days.

If you cancel your order after you have received it, we will send a
cheque or refund to your account with a full refund including delivery costs
within 30 days. You must return the order to us in an undamaged and unused
condition at your expense as soon as practicable. This provision does not
affect your statutory rights.

Where is my order/when will it arrive?

If you have ordered through the UK website, the following delivery
options are available:

Standard
Delivery:

- Orders will be delivered in 3-5 working days from day order placed

- For orders to the Scottish Highlands and Islands, Scilly Isles, IOM
and Channel Islands, deliveries will take up to approximately 8 working
days

- Orders
placed at the weekend or after 6pm will be processed on the next working
day

- Orders over
the seasonal period may take longer

Next Day
Delivery:

- Orders placed Sunday to Friday before 6pm will be delivered the
next day

- Order placed between Friday 6pm and Sunday 6pm will normally be
delivered on the Monday

- Please note
this service is not available in the Scottish Highlands and Islands,
Scilly Isles, IOM and Channel Islands

If you are out, our
delivery company will leave you a card with a parcel reference number on it.
With this number you can find out where your parcel is and re-arrange a
delivery over the phone or online.

If you have ordered through the ROI
website, the following delivery options are available:

Standard
Delivery:

- Where an
order is accepted, we will use reasonable endeavours to ensure that items
are delivered within 5 working days of placing the order subject to
availability of stock

- Orders over
the seasonal period may take longer

- Unfortunately
we cannot offer next day deliver in ROI at this point in time

If your order does not arrive within the
above times specified please contact us here or by phoning our
Consumer Services team on 0800 707 6066 in the UK or 00800 6378 5385 in ROI.

I want to change my account details

To
change your details you first need to log in to your account. You can do this by point your
mouse at the "My Account" button which is above the main menu. Enter
your email address and password into the form provided and click 'Log in'. You
will then be shown all of the details we have for your account.

From
here you can update your shipping and billing address information, look at your
order history, review your wishlist, reviews and webshop credit information and
tell us more about you and the machine you own.

Can I buy NESCAFÉ® Dolce Gusto® in any other countries?

Yes. Simply hover over
the flag at the top right side of this page and click on the flags to go to your selected
country.

I am having trouble using the contact form/phone number on the contact page, can I send an email?

Using the contact us form helps us get to the cause of your problem more quickly. However if you would prefer to email us please do so at dolce-gusto@uk.nestle.com or phone our Consumer Services team on
0800 707 6066 in the UK or 00800 6378 5385 in ROI.

How do I write a review?

If you would like to
write a review of a product, you can do so easily by going to the product page
and clicking on the 'Reviews and Ratings' tab. Once submitted, your review will
be uploaded within 10 days.

Before you submit a
review please ensure you adhere to these House Rules:

1. Focus on your own experience with our
products: this forum is designed to capture your experience with
NESCAFE Dolce Gusto products.

﻿2. Be mindful of people’s privacy: don’t
share private information about other people.

6. Be truthful: do not submit any content
that you know is false, inaccurate or misleading.

﻿

Please note that the content posted on this site does not necessarily
reflect our views or opinions. We are not responsible for anything contained in
links on this site to third party content or websites. We may refuse
to publish or remove posts which are not compliant with these House Rules. We
retain the right to amend the present House of Rules at any time.

Troubleshooting

I cannot click on the link in the email you have sent me.

If the
link doesn't work, please copy and paste the link directly into the address bar
of your browser.

If the link still doesn’t work, please be aware that different email providers
put expirations on links in emails. The links usually last between 60 and 90
days, so there should be plenty of time between your registration and your
confirmation. If you think your link has expired, please re-register.

I am having problems viewing the website

In order to use this
site, you must have cookies enabled on your computer.

- Go
to ‘Tools’ on your Internet browser

- Select
‘Internet Options’

- Adjust
your security or privacy settings to allow all cookies

This website will
not work properly unless you do this. For Apple Macs, please consult your
relevant technical help team.

From time to time, the website undergoes maintenance, which affects
performance. If you’re having continual problems,

please contact us here or by phoning our
Consumer Services team on 0800 707 6066 in the UK or 00800 6378 5385 in ROI.

How do I login?

To login, all you have to do is hover over the ‘My
Account’ section in the top right section of the page. Enter email address and
password and click ‘login’.

How do I unsubscribe from hearing from NESCAFE® Dolce Gusto®?

Simply unsubscribe here or
by clicking the link at the bottom of any of our emails. Alternatively, you can
contact the Nestlé Consumer Services Department by emailing consumer.services@uk.nestle.com or
by calling 0800 707 6066 in the UK or 00800 6378 5385 in ROI.

Please note that by
choosing to unsubscribe, you will no longer hear from any of the Nestlé UK
brands.

We hope you stay with us. By remaining a member, you’ll continue to:

- Be the first to
hear about the latest news and product launches

- Receive tips for getting
the most out of your machine

- Have a chance to enjoy
free coffee samples on us

- Enjoy exclusive
competitions and promotions

- Receive help through
your warranty, if anything goes wrong

Please bear with us. Due
to our processes, you may still receive some communications for up to one
month.

My machine has stopped working

Click here for simple troubleshooting videos to
show you how to descale and unblock your machine.

If you’ve tried
descaling and unblocking and are still having problems, please call the
NESCAFÉ® Dolce Gusto® hotline free on 0800 707 6066 in the UK or 00800 6378 5385 in
ROI.

I am having trouble using the contact form/phone number on the contact page, can I send an email?

Using the contact us form helps us get to the cause of your problem more quickly. However if you would prefer to email us please do so at dolce-gusto@uk.nestle.com or phone our Consumer Services team on
0800 707 6066 in the UK or 00800 6378 5385 in ROI.

Subscription

What is the NESCAFÉ Dolce Gusto subscription programme?

Online
subscription is designed to make your Nescafé Dolce Gusto experience easier,
saving you the hassle of having to plan your shopping list in advance. Your chosen
pods will be delivered to your door monthly, within a month and 3-5 days after
the date of your first order.

How do I get started?

If you have an existing
NESCAFÉ Dolce Gusto account, then simply login with your username and password.
Go to the ‘Subscriptions’ tab and simply select between 4-9 boxes of your
favourite drinks. Then enter your delivery details, followed by your card
details. Easy! If you do not already have a NESCAFÉ Dolce Gusto account then
select the ‘My Account’ tab and then ‘Join Now’ and follow the above steps.

How does it work?

Subscription is designed to
make enjoying your favourite drinks easier. So, your selected boxes of pods
will be delivered to your door every month (within a month and 3-5 days after
the date of your first order), without you even having to think about it. If
you want to change your order then you can. Simply visit ‘My Account > My
Subscription > edit’ to change your order

How does the discount work with my subscription?

Starting
from your second order, if you purchase up to 5 boxes of pods (each have 16
pods inside), you will receive a 5% discount on your order. Starting
from your second order, if you purchase 6 boxes of pods or more (each with
16 pods inside), you will receive a 10% discount on your order

The discount will be automatically applied

The discount has not been applied to my order. Why not?

The
5 or 10% discounts are only applied upon the second delivery of your
subscription orders.

Why can’t I check out?

Your
order must contain a minimum of 4 boxes and a maximum of 9 boxes to be
processed.

Accessories
are not included in subscription orders, but of course can be purchased as part
of a non-subscription order.

Can I purchase accessories with my subscription order?

No,
subscriptions are exclusive to our delicious variety of beverages. Our accessories
range can be ordered as part of a non-subscription order.

Can I order over the phone?

No, orders can only be made
through our webshop. Our efficient and easy to use webshop makes enjoying our
34 drink varieties easier than ever.

Can I use my £10 off code for my subscription?

No,
instead you will receive a 5 or 10% discount (starting from your second
delivery). If you purchase up to 5 boxes of pods (each have 16 pods inside),
you will receive a 5% discount on your order.

If you purchase 6 boxes of pods or more (each with 16 pods inside), you
will receive a 10% discount on your order (starting from your second delivery)

What payment options can I use to pay for my order?

You
can set up a direct debit with your credit or debit card. We accept MasterCard
and Visa. You can also save your card so you don't have to re-enter your
details.

Can I change my subscription order?

Yes, simply visit ‘My Account > My
Subscription > edit’ to change your order. You can change the products in your
subscription as much as you like, but making changes will re-set the next
subscription cycle to repeat 1 month from the date that you make the
change. You will be notified by email that your account has been changed.
Any orders that have been processed before the change/cancellation will be
still dispatched.

Can I change how often I receive my order?

At
this time, subscriptions can be ordered on a monthly basis only. Your delivery
will arrive every month within 3-5 days after the date of your first order, so
you don’t have to worry about running out.

Can I pause my subscription?

Yes simply visit, ‘My Account
> My Subscription > Pause’ next to the subscription you would like to
pause. It can be reactivated at any time, but please note that the next order will trigger on the same calendar day as the original subscription.

Can I stop my subscription?

Yes, simply visit ‘My
Account > My Subscriptions > delete’ next to the subscription you would like to
cancel. Deleting a subscription is a permanent instruction, but you can start a new one at any time. Please note any orders that have
been processed before the change/cancellation will be still dispatched.

Can I unsubscribe?

Yes simply visit, ‘My Account.
My Subscription > delete’ next to the subscription you would like to cancel.
Deleting a subscription is a permanent instruction, but you can start a new one at any time. This will unsubscribe you from this
programme only, and no other communications with NESCAFÉ Dolce Gusto.

How do I view my existing subscription?

Click,
‘Login’ then click the ‘My Account’ tab and then ‘My Subscriptions’ on the drop
down arrow.

I have cancelled my credit card. How do I prevent my order from being cancelled?

Login
to your account and go to ‘My subscriptions’. And then click on your
order.Once you have selected your
order, click ‘payment details’ and here you can amend your payment to your new
card. Or alternatively contact our hotline free on 0800 707 6066 in the UK
or 00800 6378 5385 in ROI.

What if my credit card expires during my subscription?

You will receive an email
instructing you how to amend your payment card details. Alternatively you can log onto your Dolce Gusto Account. Go to 'My Account'. Go to 'My subscriptions'. Click on 'Show Details' (this is under the edit button - and is quite pale until you click onto it). This will take you to the 'My subscription' page - scroll down to the bottom and click on the edit tab next to 'Payment details'. The screen it takes you to will then show your saved card. Click into the circle next to Credit/Debit Card. This will then open up boxes to add your new card details - complete these. Tick the save payment information box. Tick the Terms and Conditions box. Click on 'Change Payment Method'. Your new bank card details will now show under 'Payment details'.

If I choose next day delivery, does this apply to every order or just the first?

This applies to your first
order, and then your subscription will be dispatched within a month and 3-5
days of the date of your first order. This means it will be delivered to you within
a month and 3-5 days after the date of the first order.

Can I choose a specific delivery day and time?

Your
first order can be delivered any day from Monday to Saturday. The following
monthly orders will be delivered around the date of the first delivery you
made. Eg if your first order was made on 2nd August, the next delivery will be
a month and 3-5 days after this.

Can I get my delivery at weekends?

Orders
can be delivered on Saturdays. Since orders are delivered approximately 4 weeks
after your first order is placed, your delivery may not always fall on a
Saturday.

How do I change my delivery address?

Login to your account using
your NESCAFÉ Dolce Gusto username and password. Then select My Account tab and
My Subscription on the drop down arrow. Then click on -> Show details. The contents of your Subscription will be displayed. Scroll down to the bottom of this page to find your address details. Select EDIT next to the address you wish to change. If adding a new address, select here from the text at the bottom of the pop-up box. Add your new address, and click on Save and Return. The click on EDIT again next to the address and choose your new address from the list. Click on Change Address. Please note that it is the delivery address for subscription
orders that will be changed, not on delivery for standard, non-subscription orders.

I was meant to receive my order yesterday but it has not arrived?

Your
order should arrive within a month and 3-5 days of the date that you placed
your first order. If it has not arrived by this time then please call our
hotline free on 0800 707 6066 in the UK or 00800 6378 5385 in ROI.

How can I track my delivery?

Yodel
is responsible for the delivery of your order.
You can track the progress of your package by following the link on your
delivery confirmation email and entering the tracking number in this mail. If
you’re not aware of your tracking number, please call the NESCAFÉ® Dolce Gusto®
hotline free on 0800 707 6066 in the UK or 00800 6378 5385 in ROI.

If you are out, Yodel will leave you a card with a parcel reference
number on it. With this number you can find out where your parcel is and
re-arrange a delivery over the phone or online.

This month I’ll be on holiday on my delivery date, can you delay it by a week/a few days?

You can pause
your order before you go away by visiting 'My Account > My Subscription
> pause’ next to the subscription you would like to pause. Pausing a subscription will miss one monthly cycle. If you reactivate your subscription when you return, your next order will trigger automatically in the following calendar month.

Can I include magnum packs (boxes with 30 pods) or Limited Edition pods in my subscription?

Both magnum packs (boxes with 30
pods) and Limited Edition variants are not available for subscription, but they are available on the webshop
as part of a non-subscription order.

If my favourite pod is out of stock, how will this affect my order?

If your favourite pod is not
available, you can pause your subscription and then reactivate it when it comes
back in stock. You will receive an email informing you that the pod has been
restocked.

Is subscription available in supermarkets?

Pod subscription is an online
exclusive only.

I received my order but something is missing.

Please re-check the box in
case the missing pod is still in there and, if it is not, there please call our
hotline free on 0800 707 6066 in the UK or 00800 6378 5385 in ROI.

I received my order but part of it is broken?

How do I get the free machine?

To
qualify for the free machine you must subscribe to receive 6 or more boxes of
pods per delivery and receive 12 months’ of deliveries during a continuous 15
month period. Shortly before you are due to receive the free Nescafé Dolce
Gusto coffee machine, you will be sent an email inviting you to choose from a
selection of machines that are available at that time.