ORDER FAQS

Shipping to Nelspruit & White River

Shipping to towns & cities in South Africa

We deliver to your door through Aramex for cities and towns in South Africa.

R150 Shipping fee.

Shipping to Maputo, Mozambique

Shipping to a central location in Maputo via Cheetah Express.

R100 Shipping fee.

All orders to be collected from Cheetah Express depot at:

Cheetah Express

Av Armando Tivane n°691 Esq

Av Eduardo Mondlane

Bairro Polana

Maputo

Collect In Store (Click & Collect)

How does Collect In Store (Click & Collect) work?

Choose your Products.

Choose Checkout.

Enter your Details and Shipping Address.

If your Shipping Address is in Nelspruit or White River your Shipping Rate (Standard Shipping) will automatically be Free.

Click on ‘Continue to payment method’.

Select ‘Collect In Store (Click & Collect).

Select ‘Complete Order’.

Pay for your order when you collect from Mopani Pharmacy at the Crossing Centre.

You will receive an Order Confirmation immediately via email.

You will also receive a second email (Order Ready) notifying you that your order is ready for collection.

Only collect your order after you receive the Order Ready email.

Collect In Store (Click & Collect) Orders can only be collected from Mopani Pharmacy at Crossing Centre.

Collect In Store (Click & Collect) is free of charge, you only pay for the items you order.

Important information:

Always bring your Order Confirmation when collecting.

We accept all South African debit & credit cards and cash in store.

When will my order be delivered?

Local orders to Nelspruit and White River ordered Monday to Thursday:

Placed before 12:00 - same day delivery

Placed after 12:00 - next day delivery

Local orders to Nelspruit and White River ordered Friday:

Placed before 12:00 - same day delivery

Placed after 12:00 - Monday morning delivery

Local orders to Nelspruit and White River ordered Saturday and Sunday:

Monday morning delivery

Our delivery times for the rest of South Africa are within 3 working days for main city centres and within 5 working days for outlying areas. Orders are delivered to you during office hours, Monday to Friday, 8am to 5pm. Mopani Pharmacy wants to deliver all our orders on time, however, things happen and so we are unable to guarantee that all orders will be delivered within the stipulated time frame.

My order has not arrived when expected?

Please contact us at online@mopani.co.za and we will investigate. Please incude your order number with your email.

Can I cancel my order/How do I cancel my order?

Let us help you with this. Please contact us on online@mopani.co.za. Remember to include your order number in your email.

Can I collect from order from my nearest Mopani store?

Not yet. We are planning to introduce this service soon.

What happens if items/products are missing from my delivered order but listed on my invoice?

This should never happen. Please contact us immediately and we will rectify this.

Will there be stock of the items that I have ordered?

Yes. We only sell products online that we have stock of/are available. On the rare occasions were we do not have stock of a product that your ordered we will contact you on the contact details provided and let you know if the product is not available and when we will be able to fulfil your order.

Can I order online if I do not live in South Africa?

Yes. You can order online from anywhere in the world, but we only deliver to select areas and addresses within South Africa at the moment.

When will I be charged for my order?

When your order is placed, the total amount of the order will be reserved from the account you used. This amount will only be deducted from your account when the order has been processed. You will receive a confirmation email when your order is placed and again when your order has been processed.

How do I know if my order has been successfully placed or not?

When an online order has been successfully placed and received by our system you will see a confirmation page. A confirmation email will also be sent to the email address you provided and will include details of your order. This confirmation indicates that your order has been recieved. If you cannot find this confirmation email, check your spam or junk mail folders. Contact us if you have any queries about your order.

What can I order online?

You can order from the full range of products available on our online store.

PAYMENT FAQS

Shop safely online with Mopani Pharmacy.

Are my Credit Card/Cheque Card details safe?

Yes. We use the highest standard of encryption whe passing your information between your computer and our website. All card details used on our website are handled accrding to international best-practise standards and key data is removed and encrypted. We also do not store or retain any PIN or CVV numbers used for authentication of your card.

How can I pay?

You can pay for your online order with any Visa or Mastercard credit card and a selction of Visa and Mastercard Cheque cards. Unfortunately we do no accept American Express, Diners Club or payment on delivery.

You can also pay in store if you choose the 'Collect In Store (Click & Collect)' payment option. See below for Collect In Store (Click and Collect) details.

Collect In Store (Click & Collect)

How does Collect In Store (Click & Collect) work?

Choose your Products.

Choose Checkout.

Enter your Details and Shipping Address.

If your Shipping Address is in Nelspruit or White River your Shipping Rate (Standard Shipping) will automatically be Free.

Click on ‘Continue to payment method’.

Select ‘Collect In Store (Click & Collect).

Select ‘Complete Order’.

Pay for your order when you collect from Mopani Pharmacy at the Crossing Centre.

You will receive an Order Confirmation immediately via email.

You will also receive a second email (Order Ready) notifying you that your order is ready for collection.

Only collect your order after you receive the Order Ready email.

Collect In Store (Click & Collect) Orders can only be collected from Mopani Pharmacy at Crossing Centre.

Collect In Store (Click & Collect) is free of charge, you only pay for the items you order.

Important information:

Always bring your Order Confirmation when collecting.

We accept all South African debit & credit cards and cash in store.

Can I pay with my Mopani Account?

For online orders we only accept payments with credit cards and selected debit cards. If you would like to purchase an item on your Mopani account, please contact our telesales team on (013) 755 5500

Can I pay in a foreign currency with my Credit Card/Cheque Card?

Yes. Our payment processor will accept a non South African credit card, as long as it is a VISA or Mastercard. You will be billed automatically in your credit card statement with the equivalent value in your currency.

Can I pay cash or cheques on delivery?

No, we are only able to accept card payment via our website. You can use the following cards: Visa and Mastercard.

Can I use eBucks or PayPal to shop on the Mopani Pharmacy website?

Not at the moment. When new payment methods are release/available we will let you know.