What does the work involve?
We will be migrating customers to an alternative part of our broadband network.

Am I likely to notice the work?
You may do. A large number of customers will be briefly disconnected from the Internet so that they establish a new connection on the alternative network.

Is there anything else I need to know?
There is a slim possibility that a handful of customers may experience data transfer problems during the maintenance window. Should you experience problems, then you will be able to restore connectivity by disconnecting and reconnecting. A small number of customers have also been emailed over recent weeks with a request that they update/change their broadband password ahead of this work. Any of the customers we emailed who have not done this will find that they're unable to connect to the Internet after the completion of this work.

Kind regards,

Bob Pullen
Customer Support.

Unfortunately, that caused some problems:

Connectivity Issues (67375) - UPDATE

This is an update to last night's post about the broadband connectivity problems some customers may have been experiencing.

A number of customers have been experiencing problems connecting to the Internet following a period of maintenance that was undertaken yesterday afternoon.

We are in the process of reverting these changes whilst we investigate the underlying issues. We'll post another announcement once these changes have been made.

Apologies for the inconvenience.

Kind regards,

Bob Pullen
Customer Support

We'll be attempted the decommission of the 155's again over the coming weeks/months, however there's a few pieces of work we need to do beforehand to mitigate the potential for problems like the one described above.