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Michelle

Posted 02 May 2005 - 02:19 PM

I need you to open the Norton control panel. Click on "Reports", then click on "View Report" under 'Quarantined Items'. Delete EVERYTHING quarantined in there.

Then do this:Please read these instructions carefully

*Double-click on Killbox.exe to start the program. *In the killbox program, select the Delete on Reboot option.*In the field labeled Full Path of File to Delete enter the file paths listed below ONE AT A TIME (EXACTLY as it appears, please double check to make sure! I would just copy each file path and paste it in the field):

Press the button that looks like a red circle with a white X in it after each one. When it asks if you would like to delete on reboot, press the YES button, when it asks if you want to reboot now, press the NO button. Do this after each one until you have entered the LAST file path I have listed above. After that LAST file path has been entered press the YES button at both prompts so that your computer restarts. Click "NO" to any "PendingRenameOperation..." prompt and manually restart your computer if it doesn't automatically.

After it reboots make sure the items in bold are gone!C:\WINDOWS\INETSVC.EXEC:\WINDOWS\System32\iC:\Program Files\America Online 9.0\Jiti(this is why your computer restarted...we deleted the file, please delete this folder)

Michelle

Posted 03 May 2005 - 12:29 AM

Michelle

Malware Removal Goddess

Retired Staff

8,928 posts

If you haven't already done this, check these settings:

Start Microsoft Internet Explorer. Click Tools > Internet Options. Click on the Security tab. Click on the Internet Icon on upper pane of the window. Click on Default Level on lower right corner of the window. Click on the Local Internet Icon on upper pane of the window. Click on Default Level on lower right corner of the window. Click on the Trusted sites Icon on upper pane of the window. Click on Default Level on lower right corner of the window. Click on the Restricted sites Icon on upper pane of the window. Click on Default Level on lower right corner of the window. Click OK on lower right corner of the window.

Then please run Silent Runners.*When you run it, you will see a text file appear on the desktop - it's not done yet so just let it run (it won't appear to be doing anything)!*Once you receive the prompt "All Done!" - then click on the new text file on the desktop and copy that log and paste it here.

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Michelle

Posted 03 May 2005 - 02:36 AM

Michelle

Malware Removal Goddess

Retired Staff

8,928 posts

Please do this also to make sure nothing is hiding:

*Double- click the Silent Runners program you downloaded.*When you run it, you will see a text file appear on the desktop - it's not done yet so just let it run (it won't appear to be doing anything)!*Once you receive the prompt "All Done!" - then click on the new text file on the desktop and copy that log and paste it here.

racinmason001

Posted 03 May 2005 - 02:43 AM

racinmason001

Member

Topic Starter

Member

195 posts

OK I'm not sure if I downloaded the silent runners program because I cant find it.I'm getting an error saying generic host 32 had a fatal error and had to shut down what does that mean?And also my norton anti virus is telling me to uninstall and then reinstall because it is missing some components and now the auto protect feature is disabled