What if the person creating the ticket says that he cannot play the game due to a crappy computer or something?

Steam support staff will look to his gameplay stats and how long he has been playing the game and if you can adjust your own gameplay stats,this CAN be abused.

Of course, it's not too hard to track the true gameplay internally, and show the adjusted game play to the user. Hypotheticals usually end up in the weeds because not all options are considered -- only the ones that suit the argument.

For now, there's no way for users to edit game play stats. I don't think there will be in the future; there's not much value in it.

Of course, it's not too hard to track the true gameplay internally, and show the adjusted game play to the user. Hypotheticals usually end up in the weeds because not all options are considered -- only the ones that suit the argument.

For now, there's no way for users to edit game play stats. I don't think there will be in the future; there's not much value in it.

Can´t you at least let us hide gameplay time alltogether, without having to set the profile to private (because if you do, you loose almost everything else related to the community also). Every single community site out there let´s people customize what they want to show on their profile, so it´s really not too much to ask that Steam also do it?