Job Snapshot

Job Description

This position is responsible for assisting the Store Manager in supervising and managing Store operations (college bookstore or convenience store). Plans and prepares work schedules ensuring coverage. Greets customers and answers phones to respond to inquiries and resolve escalated issues. Provides training on Store, company and/or school operations. Receive and unload merchandise verify orders, and displays merchandise in accordance with company standards. Routinely audits accounting and cash functions to ensure policies and procedures are being followed in the store. Partners with various support partners to include Store Operations, AP, HR and Training. Consistently demonstrates Follett Values - Integrity, Accountability, Customers, Each and Every Associate, Innovation and Teamwork. Demonstrates proficiency in Follett Strategic Competencies.

Key Areas of Responsibility:

Supervises the work activities of sales team members FT/PT and Temporary including:

Schedules team members work hours

Trains new team members FT/PT and seasonal team members hired for peak seasons

Ensures Sales Team members follow company and store policies, procedures and standards