Medical Care Alert Medical Alert Review

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Medical Care Alert is a Michigan-based provider of medical alerts that was originally founded in 2002. By specifically focusing on the senior market, this company emphasizes applicable features, such as free spouse monitoring, 24 hour monitoring, and two-way voice capability. While its plans differ based on time length, cancellation is allowed anytime.

How is Medical Care Alert rated?

Breakdown

10/10

Equipment

8/10

Monitoring

8/10

Contract & Price

8/10

Reputation

Overall Rating: 8.5 / 10 (Excellent)

Medical Care Alert features a dynamic product that falls directly in-line with its industry competitors. With technological customizability, which adapts to the user’s needs and budget, as well as a high-quality monitoring suite, this company puts the user first. Their price range falls into the average for the industry, but their reviews back up their product's quality, thereby guaranteeing the peace-of-mind that medical alerts promise.

Medical Care Alert Equipment

Equipment - 9.5 / 10

Medical Care Alert offers a high-quality product which boasts higher than average battery life. Its communication capabilities, of in-home landline, cellular, and mobile GPS, are evenly matched with their competitors. Furthermore, the alert's key features, which include automatic fall detection, waterproof equipment, and 100% warranty, make this company’s hardware attractive to customers.

System Types

In-Home Landline

In-Home Cellular

Mobile/GPS

Help Button Option

Necklace

Wristband

Help Button Range

1,000 ft.

Base Station Backup Battery

72 hours

Mobile/GPS Battery Life

36 hours

Key Features

Wearable 2-Way Communication

Waterproof Help Button

Automatic Fall Detection

Supports Multiple Help Buttons

Additional Info

Monitoring

Monitoring - 8 / 10

Medical Care Alert’s professional monitoring services are top notch. Its two in-house monitoring centers are staffed with highly trained emergency professionals who are on-call 24/7. For both emergency and non-emergency dispatches, Medical Care Alert is prepared for any scenario.

Monitoring Options

Professionally Monitored

Monitoring Center Type

Owned

Number of Monitoring Centers

2

Advertised Response Time

Medical Care Alert has a team of trained emergency response professionals who are ready to answer and available 24 hours a day, 365 days a year.

Services

24/7 Monitoring

Emergency Dispatch

Non-Emergency Dispatch

Contract & Price: How much does Medical Care Alert cost?

Contract & Price - 8 / 10

Without the need for a contract or activation fee, Medical Care Alert’s pricing structure falls within the industry standard. Depending on whether a user desires in-home or mobile service, Medical Care Alert’s starting price point can range between $27.45 or $36.62, respectively.

Starting Prices

Landline

$27.45

Cellular

$27.45

Mobile/GPS

$36.62

Free Monitoring for Additional Person

Contract & Fees

Contract Required?

No

Activation/ Installation Fee

None

Equipment Fees

None

Free Trial Period

14-Day In-Home Risk Free Trial

Cancellation Policy

If a customer chooses to returnthe system without testing it, Medical Care Alert will deduct a nominal fee of $50 from their refund to cover their costs of system programming and account setup.

Medical Care Alert Reputation

Reputation - 8 / 10

With a Better Business Bureau rating of an A-, and an endorsement by the Underwriter's Laboratory, Medical Care Alert’s industry reputation is quite good. Moreover, their 9/10 on TrustPilot bolsters their overall standing.

Latest Medical Care Alert Reviews

It would be nice if we knew the device would work if it is stormy or cloudy also. I think your company is one that has all the things I want at a reasonable price.

F

Fred H

Plymouth, Michigan

5/1/2017

I did this for my mom and they're doing pretty good. We had change my mom's phone number, a situation came up. They got in touch with me to let me know that they got a signal that something was not right. They go "oh it's because your phone number has changed". We had forgotten, so they kept us in the loop knowing what's going on. Their price was reasonable. They went out of their way to find out what was wrong to make it right, we didn't even realize something was wrong. They've been wonderful.

K

Kim

Plymouth, Michigan

11/13/2015

We were worried about our parents continuing to live on their own into their upper 80s. I communicated with the company by phone a number of times setting up the installation.
My parents are resistant to new things and to strange people in their house. But by telephone, they managed to complete the testing and placing of the device quite smoothly. Great service working with difficult customers!