We challenge our clients and ourselves to realize tangible improvements and value. This means we are not afraid to voice opinions, to question our own ideas and the ideas of others. Rather than providing advice from the sidelines, we are actively engaged.

Quint connects business and technology by sharing knowledge and arranging partnerships to accelerate change and innovation. We develop teams and people using new ways of collaboration and leadership, so that all can realize their full potential and grow within the organization. Being lean and agile is at the core of everything we do.

Quint regards people, processes and technology as factors that strengthen each other. Together they are the basis of sustainable change. We use analysis, design and implementation to connect and improve these factors. Through training and coaching our clients, we empower their ability to change, so that they can continue their transformation without Quint’s help.

ITIL® 4 Foundation

ITIL 4 is an evolution from ITIL v3, providing a practical and flexible transition that allows organizations to adopt the new ways of working required by the modern digital world. This update on ITIL reflects the fast-paced and complex environment we live in, and new ways of working and emerging practices. All of which are essential not only for ITSM professionals, but also for a wider range of professionals working in the world of digital transformation. The purpose of ITIL 4 is to provide organizations and professionals with comprehensive guidance for managing information technology in a modern service economy.

I have taken ITIL Foundation, how should I transition to ITIL 4?

If you have taken only ITIL v3 Foundation in the past, then the recommended approach is to take ITIL 4 Foundation in order to be able to transition easily to the new ITIL 4 scheme. There is a large amount of new material in ITIL 4 Foundation, therefore a new exam is required to assess your knowledge of the new ITIL 4 Foundation guidance. Alternatively, you also have the option of obtaining 17 credits from the ITIL v3 scheme which would make you eligible to take the ITIL Managing Professional Transition module to migrate to the ITIL 4 scheme.

Why this ITIL 4 Foundation training?

ITIL 4 Foundation is the entry level course for ITIL certification in IT Service Management (ITSM). The training course is designed as an introduction to ITIL 4 and enables you to understand a new way of looking at IT Service Management through a Service Value System. ITIL 4 brings IT Service Management up to date by reshaping many established ITSM practices in the wider context of customer experience, value streams, and digital transformation. An important part of the training is to link ITIL to new ways of working, such as Lean, Agile and DevOps.

What you will learn

This two-day training course prepares you for the exam leading to the ITIL 4 Foundation certificate. At the end of this course, you will have an understanding of the Guiding Principles of ITIL 4, the Service Value Chain, the four dimensions of Service Management and the link between ITIL 4 and other best practices like Lean IT, Agile and DevOps. The ITIL 4 Foundation certificate is a requirement for taking any of the ITIL Managing Professional and ITIL Strategic Leader modules that lead up to the ITIL Master qualification. Participants receive an ITIL Foundation workbook containing all the presentation materials, course notes, case study and practice exams.

About the exam and certification

The purpose of the exam is to assess if participants are able to demonstrate sufficient understanding of the ITIL 4 service management framework. The ITIL® 4 Foundation certificate is awarded on successful completion of the exam. The exam is closed book with forty (40) multiple choice questions. The pass grade is 65% (26 out of 40 questions). The exam lasts 60 minutes.

Who should attend?

Individuals at the start of their journey in Service Management; ITSM managers and aspiring ITSM managers; individuals working in other areas of IT (digital, product, development) with a strong interface with service delivery; existing ITIL qualification holders wishing to update their knowledge.

Prerequisites

There are no prerequisites for this course, although basic knowledge of Service Management concepts is helpful.

Credits

Upon obtaining the ITIL Foundation certificate, professionals registered with PMI will be awarded 10 professional development units (PDUs).

ITIL4 training delivery formats

We offer multiple learning formats. Whether it’s in a classroom or online, public or private, we have an option to match your needs.

About the Virtual training format Quint Academy’s instructor-led online “virtual” trainings allows students to receive the personal attention Quint’s world-class practitioners from their computer. Gain valuable insights/anecdotes, ask questions, and receive personal preparation for the exam by attending a class from an online collaboration platform.

About the eLearning format eLearning is the most efficient and cost-effective way for students to prepare themselves for certification. All course materials are provided for students to self-learn on their own time and take the exam once they are comfortable with the content. The included exam must be taken 90-days from date of purchase.

About the Classroom format Our engaging and impactful instructor-led training connects students with other peers in their field, as well as our experts in a traditional classroom learning atmosphere. This ensures the highest quality professional development experience possible.

In-company format Quint Academy develops customized training programs for organizations with specific objectives. Increase your team’s efficiency in a private and professional development session at the location of your choice.

Training dates

Training locations

Type

Price

2 days

16 September 2019, 9:00 am- 5:00 pm

17 September 2019, 9:00 am- 5:00 pm

Manila (Philippines)

Classroom

$ 850.00

2 days

17 September 2019, 9:00 am- 5:00 pm

18 September 2019, 9:00 am- 5:00 pm

Kuala Lumpur (Malaysia)

Classroom

RM 4,000.00

2 days

23 September 2019, 9:00 am- 5:00 pm

24 September 2019, 9:00 am- 5:00 pm

Jakarta (Indonesia)

Classroom

$ 759.00

2 days

23 September 2019, 9:00 am- 5:00 pm

24 September 2019, 9:00 am- 5:00 pm

Manila (Philippines)

Classroom

$ 850.00

2 days

14 October 2019, 9:00 am- 5:00 pm

15 October 2019, 9:00 am- 5:00 pm

Manila (Philippines)

Classroom

$ 850.00

2 days

21 October 2019, 9:00 am- 5:00 pm

22 October 2019, 9:00 am- 5:00 pm

Kuala Lumpur (Malaysia)

Classroom

RM 4,000.00

2 days

21 October 2019, 9:00 am- 5:00 pm

22 October 2019, 9:00 am- 5:00 pm

Jakarta (Indonesia)

Classroom

$ 759.00

2 days

21 October 2019, 9:00 am- 5:00 pm

22 October 2019, 9:00 am- 5:00 pm

Manila (Philippines)

Classroom

$ 850.00

2 days

12 November 2019, 9:00 am- 5:00 pm

13 November 2019, 9:00 am- 5:00 pm

Kuala Lumpur (Malaysia)

Classroom

RM 4,000.00

2 days

12 November 2019, 9:00 am- 5:00 pm

13 November 2019, 9:00 am- 5:00 pm

Jakarta (Indonesia)

Classroom

$ 759.00

2 days

18 November 2019, 9:00 am- 5:00 pm

19 November 2019, 9:00 am- 5:00 pm

Manila (Philippines)

Classroom

$ 850.00

2 days

21 November 2019, 9:00 am- 5:00 pm

22 November 2019, 9:00 am- 5:00 pm

Manila (Philippines)

Classroom

$ 850.00

2 days

9 December 2019, 9:00 am- 5:00 pm

10 December 2019, 9:00 am- 5:00 pm

Kuala Lumpur (Malaysia)

Classroom

RM 4,000.00

2 days

9 December 2019, 9:00 am- 5:00 pm

10 December 2019, 9:00 am- 5:00 pm

Jakarta (Indonesia)

Classroom

$ 759.00

2 days

9 December 2019, 9:00 am- 5:00 pm

10 December 2019, 9:00 am- 5:00 pm

Manila (Philippines)

Classroom

$ 850.00

2 days

16 December 2019, 9:00 am- 5:00 pm

17 December 2019, 9:00 am- 5:00 pm

Manila (Philippines)

Classroom

$ 850.00

eLearning

eLearning

$ 329.00

In-company request

If you are human, leave this field blank.

Full name*

Job Title*

Organization*

Email Address*

Phone Number*

Your questions / request*

Please take a look at our Privacy Policy to see how we collect and protect your data.

General

ITIL 4 is an evolution from ITIL v3, providing a practical and flexible transition that allows organizations to adopt the new ways of working required by the modern digital world. This update on ITIL reflects the fast-paced and complex environment we live in, and new ways of working and emerging practices. All of which are essential not only for ITSM professionals, but also for a wider range of professionals working in the world of digital transformation. The purpose of ITIL 4 is to provide organizations and professionals with comprehensive guidance for managing information technology in a modern service economy.

I have taken ITIL Foundation, how should I transition to ITIL 4?

If you have taken only ITIL v3 Foundation in the past, then the recommended approach is to take ITIL 4 Foundation in order to be able to transition easily to the new ITIL 4 scheme. There is a large amount of new material in ITIL 4 Foundation, therefore a new exam is required to assess your knowledge of the new ITIL 4 Foundation guidance. Alternatively, you also have the option of obtaining 17 credits from the ITIL v3 scheme which would make you eligible to take the ITIL Managing Professional Transition module to migrate to the ITIL 4 scheme.

Why this ITIL 4 Foundation training?

ITIL 4 Foundation is the entry level course for ITIL certification in IT Service Management (ITSM). The training course is designed as an introduction to ITIL 4 and enables you to understand a new way of looking at IT Service Management through a Service Value System. ITIL 4 brings IT Service Management up to date by reshaping many established ITSM practices in the wider context of customer experience, value streams, and digital transformation. An important part of the training is to link ITIL to new ways of working, such as Lean, Agile and DevOps.

What you will learn

This two-day training course prepares you for the exam leading to the ITIL 4 Foundation certificate. At the end of this course, you will have an understanding of the Guiding Principles of ITIL 4, the Service Value Chain, the four dimensions of Service Management and the link between ITIL 4 and other best practices like Lean IT, Agile and DevOps. The ITIL 4 Foundation certificate is a requirement for taking any of the ITIL Managing Professional and ITIL Strategic Leader modules that lead up to the ITIL Master qualification. Participants receive an ITIL Foundation workbook containing all the presentation materials, course notes, case study and practice exams.

About the exam and certification

The purpose of the exam is to assess if participants are able to demonstrate sufficient understanding of the ITIL 4 service management framework. The ITIL® 4 Foundation certificate is awarded on successful completion of the exam. The exam is closed book with forty (40) multiple choice questions. The pass grade is 65% (26 out of 40 questions). The exam lasts 60 minutes.

Who should attend?

Individuals at the start of their journey in Service Management; ITSM managers and aspiring ITSM managers; individuals working in other areas of IT (digital, product, development) with a strong interface with service delivery; existing ITIL qualification holders wishing to update their knowledge.

Prerequisites

There are no prerequisites for this course, although basic knowledge of Service Management concepts is helpful.

Credits

Upon obtaining the ITIL Foundation certificate, professionals registered with PMI will be awarded 10 professional development units (PDUs).

ITIL4 training delivery formats

We offer multiple learning formats. Whether it’s in a classroom or online, public or private, we have an option to match your needs.

About the Virtual training format Quint Academy’s instructor-led online “virtual” trainings allows students to receive the personal attention Quint’s world-class practitioners from their computer. Gain valuable insights/anecdotes, ask questions, and receive personal preparation for the exam by attending a class from an online collaboration platform.

About the eLearning format eLearning is the most efficient and cost-effective way for students to prepare themselves for certification. All course materials are provided for students to self-learn on their own time and take the exam once they are comfortable with the content. The included exam must be taken 90-days from date of purchase.

About the Classroom format Our engaging and impactful instructor-led training connects students with other peers in their field, as well as our experts in a traditional classroom learning atmosphere. This ensures the highest quality professional development experience possible.

In-company format Quint Academy develops customized training programs for organizations with specific objectives. Increase your team’s efficiency in a private and professional development session at the location of your choice.

Price & start dates

Training dates

Training locations

Type

Price

2 days

16 September 2019, 9:00 am- 5:00 pm

17 September 2019, 9:00 am- 5:00 pm

Manila (Philippines)

Classroom

$ 850.00

2 days

17 September 2019, 9:00 am- 5:00 pm

18 September 2019, 9:00 am- 5:00 pm

Kuala Lumpur (Malaysia)

Classroom

RM 4,000.00

2 days

23 September 2019, 9:00 am- 5:00 pm

24 September 2019, 9:00 am- 5:00 pm

Jakarta (Indonesia)

Classroom

$ 759.00

2 days

23 September 2019, 9:00 am- 5:00 pm

24 September 2019, 9:00 am- 5:00 pm

Manila (Philippines)

Classroom

$ 850.00

2 days

14 October 2019, 9:00 am- 5:00 pm

15 October 2019, 9:00 am- 5:00 pm

Manila (Philippines)

Classroom

$ 850.00

2 days

21 October 2019, 9:00 am- 5:00 pm

22 October 2019, 9:00 am- 5:00 pm

Kuala Lumpur (Malaysia)

Classroom

RM 4,000.00

2 days

21 October 2019, 9:00 am- 5:00 pm

22 October 2019, 9:00 am- 5:00 pm

Jakarta (Indonesia)

Classroom

$ 759.00

2 days

21 October 2019, 9:00 am- 5:00 pm

22 October 2019, 9:00 am- 5:00 pm

Manila (Philippines)

Classroom

$ 850.00

2 days

12 November 2019, 9:00 am- 5:00 pm

13 November 2019, 9:00 am- 5:00 pm

Kuala Lumpur (Malaysia)

Classroom

RM 4,000.00

2 days

12 November 2019, 9:00 am- 5:00 pm

13 November 2019, 9:00 am- 5:00 pm

Jakarta (Indonesia)

Classroom

$ 759.00

2 days

18 November 2019, 9:00 am- 5:00 pm

19 November 2019, 9:00 am- 5:00 pm

Manila (Philippines)

Classroom

$ 850.00

2 days

21 November 2019, 9:00 am- 5:00 pm

22 November 2019, 9:00 am- 5:00 pm

Manila (Philippines)

Classroom

$ 850.00

2 days

9 December 2019, 9:00 am- 5:00 pm

10 December 2019, 9:00 am- 5:00 pm

Kuala Lumpur (Malaysia)

Classroom

RM 4,000.00

2 days

9 December 2019, 9:00 am- 5:00 pm

10 December 2019, 9:00 am- 5:00 pm

Jakarta (Indonesia)

Classroom

$ 759.00

2 days

9 December 2019, 9:00 am- 5:00 pm

10 December 2019, 9:00 am- 5:00 pm

Manila (Philippines)

Classroom

$ 850.00

2 days

16 December 2019, 9:00 am- 5:00 pm

17 December 2019, 9:00 am- 5:00 pm

Manila (Philippines)

Classroom

$ 850.00

eLearning

eLearning

$ 329.00

In-company

In-company request

If you are human, leave this field blank.

Full name*

Job Title*

Organization*

Email Address*

Phone Number*

Your questions / request*

Please take a look at our Privacy Policy to see how we collect and protect your data.