During the early days of VoIP technology, complaints about sound and reliability were far more common. While technologies have come a long way, making key mistakes during your implementation can cause you to suffer from overly complex setup, unreliable bandwidth, or poor vendor service. Discover how to avoid many of the top VoIP complaints with […]

Voice Over IP Myths Debunking the Most Common Whispers Did you know that voice calls are still the most important mode of communication for contemporary businesses? Research shows that the phone has a significant lead over any other method of communication for modern customers, with 68 percent of buyers stating it’s their preferred way to […]

4 Ways VoIP Can Reduce Fraud As technology gives, it also takes away. Malicious hackers are increasingly using voice over IP (VoIP) as a tool for fraud, with abuses including faking caller ID information with the intent of impersonating a company or government agency. One recent, ongoing scam is impersonating Internal Revenue Service agents. Unsuspecting […]

Demystifying 10 Common VoIP Acronyms Much like any other quickly growing technology domain, VoIP carries its fair share of hype, unsubstantiated myths, and acronyms. Many modes of quality measurement and related technologies are commonly abbreviated by VoIP experts, which can lead to confusion for prospective customers and new enthusiasts. If you’re considering a move to […]

How Concerned Should You Really Be About VoIP Security? A Hype-Free Analysis As adoption of voice over internet protocol, or “VoIP,” technologies has grown “substantially” over the past decade, there’s increased attention on perceived security risks with this method of telephony. This added attention to security is critical in today’s cyber-crime climate. However, as the […]

How to Assess Voice Quality on a VOIP Network When using a landline telephone, most people don’t really think about quality unless they are on their cellphone and notice a drop in service. Most people assume that using Voice Over IP (VOIP) services will have a fairly high level of quality, especially if they’re connecting […]

Top 5 Security Concerns for VoIP and IP PBX, and The Single Most Effective Measure You Can Take to Protect Your Network The security concern forecast for this year? Social media attacks grow, the Internet of things (IoT) becomes a real threat, and DDoS attacks become more sophisticated. Concern about cyber threats is nothing new. […]

SIP Trunking: Major Savings or Major Headache? Careful planning and vendor selection key to success with SIP. Session Initiation Protocol (SIP) trunking is when companies utilize Voice over IP (VoIP) to connect a private branch exchange to the Internet. When users replace telephone trunks with the internet, this replaces the need for phone lines by […]