Fairness

A fair and efficient marketplace is important to protect investors' interests. Market surveillance program, carefully designed products, comprehensive risk management, and strict internal controls are all meant to minimize market manipulations and unfairness.

No co-los, no under-the-table deals, no back channels, no privileged access. Unlike some other places, LakeBTC is a fair marketplace, not a trap.

At LakeBTC, users are best protected from financial predators, bitcoin theft, online fraud, market manipulators, trader errors, bot bugs, and flash crashes. We provide the same level of service to all users at all times. All users are treated with the same policy published on our website.

Service

We have been striving for an exceptional user experience of every single visit of every single customer around the globe. Our support team will be happy to help you with any questions you may have in registration, login, password recovery, deposits, trading, API, and withdrawals.

To best protect users' fund and personal information against fraud and theft, LakeBTC implements a comprehensive set of risk management and internal control measures. Nevertheless, security does not come at the cost of convenience. Most reviews and processings take less than 30 minutes to complete during business hours, and we reply all customer inquires promptyly.

Check out our FAQ, and we can be reached by email, SMS, instant-messaging, social networks, and telephone.