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Refund Policy

We want you to be happy with your purchase. If you're not, just return the product to us or to one of our shops, following the instructions above, and we'll exchange or refund it. Please see below for products excluded from this policy.

Under the Distance Selling Regulations, if you buy online or by phone, your consumer rights entitle you to a full refund if you request one in writing within 7 working days of receipt. This includes any delivery charge, but excludes the products listed as exceptions below.

Proof of purchase

If you return a product to our shops for refund but don't have your original till or gift receipt, order confirmation or delivery note, we will give you gift vouchers to the value of the current selling price. Ordinarily we'll refund the original debit, credit or charge card used to purchase.

Condition of returns

It's important that returned items are in the best possible condition, so please take reasonable care of them.

Delivery charges

We'll refund any delivery charges you've paid, provided you return the full order.

Products we're unable to cancel, refund or exchange

Unless faulty or not as described, we cannot refund or offer an exchange on:

personalised or made-to-measure products

perishable goods

We're unable to accept order cancellations for these products. This does not affect your statutory rights