Skills

Work history

Currently

Customer Service & E-com Assistant

Harrys of London

Jan 2016

Being the sole member of staff dealing with all customer service duties within the head office and assisting the ecommerce manager.

2016

Sales Assistant

Christian Louboutin

May 2015 - Jan 2016

Responsibilites
To greet customers and provide an outstanding customer service & manage individual client books and VIP clients
To carry out mail orders and security checks before processing orders
To respond quickly and effectively to incoming boutique emails
To offer in depth product knowledge and help style clients with suitable fashion items
To respond quickly and efficiently to all telephone calls in friendly, professional manner
Key Achievements
Receiving 92% in the Selfridges mystery shopper report
Gaining further experience in providing a high level of customer service in a luxury shoe brand

2015

Sales Assistant

The Kooples

Sep 2014 - Mar 2015

Responsibilities
To greet customers and provide an outstanding customer service To share product brand knowledge with new members of the team
To style clients and offer outfit suggestions from the current season collection
To build an individual client base as well as adding new customers to client book
To keep all stock levels replenished and maintain a high standard of cleanliness throughout the boutique
Key Achievements
Gaining experience in luxury ready to wear clothing and insight into Savile Row tailoring
Building a client book and gaining customer relationship management skills
Achieving individual and group monthly sales targetsResponsibilities
To greet customers and provide an outstanding customer service To achieve a high level of sales so that targets could be achieved
To constantly replenish stock and maintain high department standards
To complete and send end-of-day financial and best seller reports to head office

2014

Sales Assistant

All Saints

Sep 2010 - Sep 2014

Working with in the mens wear concession in Selfridges, providing customers with outstanding customer service and helping them select stylish outfit suggestions.
Key Achievements
Training and mentoring new staff members with customer service techniques and new product knowledge Gainging further experiences in providing a luxury customer service within the premium goods sector Learning further cross selling & large UPT transaction skills
Gainging 100% in a Selfridges mystery shopper report