"
Excellent work and very tidy
Completed on time without any hassle"
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"
Gareth's customer service was outstanding completely professional. Alarm was so old nobody seemed to know the problem was. But with Gareths wealth of knowledge he knew exactly what the problem was. A...."
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"
Following our initial enquiry we received a quick reply and visit the following day. Gareth our electrician was very helpful during the first visit and discussed various options available for the work...."
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"
I found Gareth to be very helpful and professional. He informed us of everything that was wrong, how it could be changed and when. He came round to the house whilst we were at work so there was no dis...."
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About UsInformation provided by the business
Legal Name: OSSES - One Stop Security & Electrical Solutions.

In Referenceline's view, this track record is more important than the ratings. Don't be impressed by a few old reviews which may not be representative.
Look for firms with a commitment to asking for feedback - good or bad - from their customers.
We recommend that you look for a track record of ratings and reviews in at least 9 of the last 12 months and that you should not be too concerned about an isolated negative review.
Ask the firm for their side of the story.

Good Practice

Businesses have a legal responsibility to treat you fairly, but it's often hard to know what questions to ask or what standards to expect.
They are the experts and you should be able to rely on them to help you make decisions.
These questions explain the commitments that this business has made to follow a code of practice and they will help you understand what you have a right to expect.

Before starting work, did the firm explain when the work was expected to start and finish?

Payment: 100%

Before starting work, did the firm explain how to pay (e.g. cash, cheque, etc.)?

Reliable: 100%

During the work, did the firm keep their promises, explaining and agreeing any changes about the work, costs or timing where necessary?

Invoice: 100%

On completion, did the firm give you an invoice showing the cost of materials, labour and VAT?

Guarantee: 100%

On completion, did the firm give you a guarantee for a specified amount of time, or usage (where applicable)?

You can see how many customers have said "Yes" in answer to each question, but please don't expect 100% in every case.
Nobody's perfect and some customers may not be completely sure about the answer.
It's more important that you understand these questions and discuss them with the business so that you both agree what good service means for you.
A responsible business will be happy to explain the details to you and it's always better to clarify these points upfront to avoid misunderstandings later on.

Most Popular Words

Reputations are about so more than just ratings. What are the words that customers tend to volunteer when a firm is mentioned? Do they mention particular people that work there?

Alarm 2

definitely 2

Excellent 3

Following 2

Gareth 3

helpful 2

old 2

problem 2

professional 3

recommend 3

reliable 2

service 2

talking 2

tidy 3

These are the words most often used in the reviews for this business. Look for the names and comments that reviewers use most often. We count each word once per review.

Reviews that match your Budget

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Before starting work, did the firm explain when the work was expected to start and finish?

Payment

Yes

Before starting work, did the firm explain how to pay (e.g. cash, cheque, etc.)?

Reliable

Yes

During the work, did the firm keep their promises, explaining and agreeing any changes about the work, costs or timing where necessary?

Invoice

Yes

On completion, did the firm give you an invoice showing the cost of materials, labour and VAT?

Guarantee

Yes

On completion, did the firm give you a guarantee for a specified amount of time, or usage (where applicable)?

Customer Review

Fixed the house alarm sensor

Cost: £20

"Gareth's customer service was outstanding completely professional. Alarm was so old nobody seemed to know the problem was. But with Gareths wealth of knowledge he knew exactly what the problem was. And fixed it with in the hour. Absolutely amazing can not thank him enough. If you need a professional alarm guy he is your man."

Before starting work, did the firm explain when the work was expected to start and finish?

Payment

Yes

Before starting work, did the firm explain how to pay (e.g. cash, cheque, etc.)?

Reliable

Yes

During the work, did the firm keep their promises, explaining and agreeing any changes about the work, costs or timing where necessary?

Invoice

Yes

On completion, did the firm give you an invoice showing the cost of materials, labour and VAT?

Guarantee

Yes

On completion, did the firm give you a guarantee for a specified amount of time, or usage (where applicable)?

Customer Review

Troubleshooting and replacement of faulty lights.

Cost: £175

"Following our initial enquiry we received a quick reply and visit the following day. Gareth our electrician was very helpful during the first visit and discussed various options available for the work we had planned. We received a quote the same day for the planned work which was carried out later that week. The quality of work performed was excellent and in many cases exceeded what we were expecting. Gareth diagnosed a problem with a faulty light that had previously been missed by two other companies and we are now delighted with the final result. In short we would highly recommend OSSES to any of our friends/colleagues."

Before starting work, did the firm explain when the work was expected to start and finish?

Payment

Yes

Before starting work, did the firm explain how to pay (e.g. cash, cheque, etc.)?

Reliable

Yes

During the work, did the firm keep their promises, explaining and agreeing any changes about the work, costs or timing where necessary?

Invoice

Yes

On completion, did the firm give you an invoice showing the cost of materials, labour and VAT?

Guarantee

Yes

On completion, did the firm give you a guarantee for a specified amount of time, or usage (where applicable)?

Customer Review

After moving into our new house the boiler would not turn on as it had not been used for months! Gareth came and sorted it out and set all the timers up for us aswell. We had a problem with the electric shower, the cord was in the shower itself so the steam would all get into the electrics. Gareth told us it was not safe to use and moved the electric box to a more convenient position. The electric board had been labelled up wrong and he changed it all over. Our security alarm kept going off for no reason and Gareth informed us of the problem so we could get our landlord to service it.

"I found Gareth to be very helpful and professional. He informed us of everything that was wrong, how it could be changed and when. He came round to the house whilst we were at work so there was no disruption to our routine and we didn't have to lose a days pay. He really knows what he is talking about and we always get in touch now with any questions we have, and he is always able to offer advice. Could not recommend anyone more."

Before starting work, did the firm explain when the work was expected to start and finish?

Payment

Yes

Before starting work, did the firm explain how to pay (e.g. cash, cheque, etc.)?

Reliable

Yes

During the work, did the firm keep their promises, explaining and agreeing any changes about the work, costs or timing where necessary?

Invoice

Yes

On completion, did the firm give you an invoice showing the cost of materials, labour and VAT?

Guarantee

Yes

On completion, did the firm give you a guarantee for a specified amount of time, or usage (where applicable)?

Customer Review

Installed new alarm panel and control box

"Very competitively priced for the worked carried out very reliable and very tidy workmanship would most definitely use them again and I would high recommend them to other member of friends and family and the puplic"

Before starting work, did the firm explain when the work was expected to start and finish?

Payment

Yes

Before starting work, did the firm explain how to pay (e.g. cash, cheque, etc.)?

Reliable

Yes

During the work, did the firm keep their promises, explaining and agreeing any changes about the work, costs or timing where necessary?

Invoice

Yes

On completion, did the firm give you an invoice showing the cost of materials, labour and VAT?

Guarantee

Yes

On completion, did the firm give you a guarantee for a specified amount of time, or usage (where applicable)?

Customer Review

Replace old fuse box and rewire of lean to and utility room

"Having just moved into my first house, it was apparent that a lot of work needed to be done on the electrics. As money was tight at the time I was unable to payout for a complete rewire at the time. Instead after talking to Gareth, we decided to have the fuse box updated to provide some much needed protection. Gareth showed me the old fuse box and the blackened fuses which definitely looked worse for wear. As we have a utility room with a freezer, washing machine a dryer which all use large amounts of power, it was decided that that should be the first part of the rewire that should be done. Gareth was very tidy and we felt comfortable with him in our home. Thanks Gareth."

Before starting work, did the firm explain when the work was expected to start and finish?

Payment

Yes

Before starting work, did the firm explain how to pay (e.g. cash, cheque, etc.)?

Reliable

Yes

During the work, did the firm keep their promises, explaining and agreeing any changes about the work, costs or timing where necessary?

Invoice

Yes

On completion, did the firm give you an invoice showing the cost of materials, labour and VAT?

Guarantee

Yes

On completion, did the firm give you a guarantee for a specified amount of time, or usage (where applicable)?

Customer Review

Following a flood I had Gareth visit and check my electrics, this he did with care and attention. He then went on to supply and fit a replacement electric shower, bathroom extractor fan and repair the existing bathroom light fitting. Downstairs he repaired the existing bathroom light fitting, supplied and fitted a replacement kitchen extractor fan and supplied and fitted a cooker hood. All the work was carried out promptly, with clear and informative advice on options. I was impressed with his drive, attention to detail and competence as well as his courtesy.
The charges all in came to a very reasonable £ 979.56. Given my experience I would have no hesitation in recommending OSSES.

Cost: £979

"A very professional and friendly approach with clear explanations at every stage. It made a singular impression."

Team:Gareth Hope

Business Reply:

Thank you for your kind words, It was a pleasure to work for you. If you need anything in the future please let me know.

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