If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our "Bring Home Ballard: collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Bring Home Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard DeliveryOrders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold DeliveryThreshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice.

In-Home DeliveryIn-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery Express orders received by 3 p.m. EST are shipped the same day. For items under 15 lb., the following Express Delivery rates apply:

Swatch ShippingBallard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

beautiful but shows wear & tear quickly
I ordered this rug for my beach house. It is lovely as it is plush and has just the perfect amount of color. The good news is it does not LOOK like an outdoor rug at all. The bad news is that is does not HOLD UP like an outdoor rug. The product description mentions that it is great for a high traffic area. I found the opposite to be true. I am constantly clipping off pulled yarn and it has that highly traveled, fuzzy appearance already, as though its been there for a couple of years rather than a couple of months. Great rug for an area IF it sees little foot (or paw) traffic.
February 24, 2015

Do Not Recommend Poorly Made
I too initially loved this rug until it received use. Put it under my dining room table to see how I liked it and the wear from pulling chairs out after a few times is horrible! It looks like a cat used it for their claws and I don't have a cat! It appears like it has been shredded. I would not ever recommend it. Beautiful rug but very poorly made!
February 18, 2015

Poor quality
I loved the look of this rug and needed a higher pile rug in my kitchen. So, I bought two of these. They looked beautiful when I first received them. However, I have only had the rugs 6 months and they already look terrible. The material is nubbing up all over both of the rugs. They look like they are many years old and need to be replaced. Very disappointing.
January 22, 2015

Beautiful but so disappointed in wear & tear
I love, love, LOVED this rug. We purchased it for our playroom - we have a 1 year old, a 3 year old and no pets. It was very plush and comfortable for an indoor/outdoor rug. I was impressed with the quality the first week or two. After two months, it has worn so terribly (fuzz balls everywhere, shredding apart at the edges) that we are sending it back. Super disappointed! If you are planning on having this rug in a low traffic area - guest bedroom, sunroom, etc - it should be perfectly fine. This is NOT the choice for a living room, play room, or kitchen!
December 22, 2014