Whether it’s training your sales team, first-line managers, customer service reps, executive team, or some combination, we’ll work closely with your firm to design a win back training curriculum that equips your firm with the necessary skills to win back lost customers. Training options may include:

Custom Portals with tailored course content

Instructor-led, onsite training

Exercises and learning projects designed around the firm’s particular win back issues

Boardroom

Customer win back success begins in the boardroom. Jill serves as corporate director on numerous boards, both public and private, for-profit and not-for-profit. She knows first-hand the importance of getting customer win-back oversight on the board’s radar screen.

Customer win back board training is completely customizable to suit individual needs and administered at a time and place convenient for board members.

Customer win back is an often overlooked profit recovery strategy in many firms for one key reason: losing a customer is ‘bad news’ and unraveling the whole “sordid” situation can be a thankless, and down-right dangerous job. It can cost you internal allies and get you attacked (think: ‘shoot the messenger’ dilemma). Everyone wants to run from the blame. A board can play a critical role in moving the corporation away from this dynamic.