Patient Services

Frequently Asked Questions

I am a new patient, what should I expect in my first visit?

When you first arrive and meet our staff, you’ll fill out your new patient paperwork. This helps our team get to know you better. We ask that you arrive 15 minutes early to complete your paperwork. Or, you can get a head start by filling out your patient forms now.

New patients often ask if they can have their teeth cleaned during their first visit. Your dental treatments usually begin with a follow-up visit, often scheduled as soon as the next day. We need to see you first for a comprehensive exam and then schedule adequate time with your hygienist or dentist. If time permits, the clean can be done at the first visit.

Do you offer payment plans?

Yes, we do offer a payment plan option using Denticare for patients requiring larger treatment plans. For more information about this option please click this link, or call us on 9826 3633 and speak to our friendly reception team.

Do you accept private health insurance?

Our practice has a Hicaps terminal which allows us to process your insurance rebate on the spot, making it convenient for all of our patients. The Hicaps terminal will accept all insurance providers such as Medibank, Bupa, AHM, HCF, Defense and much more.

ANSWER OF THE FAQ

I have health insurance. Do you claim on that day?

We have a Hicaps terminal which allows us to claim with your health insurance on the spot. Our terminal can claim with ALL health insurance making it convienant for all of our patients