Monday - Friday 24 Hours a Day
Saturday 24 Hours a Day
Sunday 24 Hours a Day

Number of spaces

24 with 1 accessible spaces available

Accessible car park equipment

Wheelchair users may require assistance using car park equipment at this station

Free of charge

There is no charge for railway users to park their cars in this car park

CCTV Coverage

No

Onward travel information

Information to plan your onward journey is available in a printable format here

Impaired mobility set down / pick up points available

No

Ticket buying and collection

Ticket Office

No

Ticket machines

Yes

Accessible ticket machines

There are accessible ticket machines at this station

Accessible ticket machines note

All South Western Railway ticket machines are able to sell tickets with Disabled Persons Railcard discounts. All machines are accessible, however the station may not be so please check the station access note for further details

Collection of pre-purchased tickets

Yes, from ticket machine

Smartcards

Smartcards issued

No

Smartcards validators

Yes

Staffing and general services

Information available from staff

Information services - opening times

Monday - Friday Closed
Saturday Closed
Sunday Closed

Customer help points

Yes

Customer Help points are located on every platform

Lost Property

Yes

Customer Services

Please contact our Customer Service Centre on 0345 6000 650

Ticket gates

No

CCTV

No

Location for Rail Replacement Services

To Southampton: Bus stop on Main A35 road opposite station entrance

To Brockenhurst: Bus lay-by next to New Forest Hotel

Facilities

ATM Machine

No

Toilets

No

Waiting Rooms

No

Accessibility and mobility access

Staff help available

No

Ramp for train access

Yes

Step free access coverage

No

Step free access note

There is step-free access to Platform 1 (for trains to Southampton and London)

Access to Platform 2 (for trains to Bournemouth) is either by stepped footbridge or via uneven gravel path (250m) from the council car park in Ashurst.