i recently bought a BM Intensity Shuttle USB 3.0 capture card and i'm trying to install and test it without success.

I attached the card to my Pc into one USB 3.0 port and i downloaded from you support site the last software package "Desktop Video 10.9.12".After installed all the software and restarted my pc i tried to connect first my PS3 to HDMI IN (but i read that with PS3 don't work) and after i tried with one Chromecast and with the second monito output of my pc video card.

In all the cases i tried to modify the parameters from the software Desktop Video Setup and the preferences inside Media Express but i continue to see black screen.

honestly I did not pay much attention to the requirements before making the purchase believing to have a computer already quite performing for what I had to do but reading the links sent I realize that the requirements are really close.

I understand that my PC even if it has USB 3.0 is not supported, I ask you to confirm indicating the characteristics of my tower PC:

Based on the 3 sources you listed in your initial post, two of those could potentially be passing HDCP which will not be detected by our devices. The computer however will most likely be outputting a format that is 1080p60. This is not a format supported by the device. For that complete listing, you can look at the tech spec page.

Hi I have buy today a Intensity Shuttle USB 3.0 but don't work well. I have download the last software 10.9.12 and after some time I can have a image but no audio. And the computer some times lost the drivers and I must delete the Intensity Shuttle USB 3.0 from control panel of windows 10 I unplug end plug the cable and must restart the Pc. The Pc is the same the I use for streaming with no any problem with Blackmagic Web Presenter. How I can resolve this?

My goal is to use BM Intensity USB Card to capture VHS old recordings and move it on on the PC in digital format to store it.This week is arrived the SCART to COMPONENT adaptor that i had lost. I'm trying now to setup the card and my pc and I managed to take a few more steps. NOW I SEE SOMETHING!

you probably need to get a TBC or a Frame Synchronizer unit in order to obtain a stable signal from the VTR prior to the Intensity. Alternatively, you could get a cheap and used DVD Recorder as passthrough (Panasonic DMR-ES10 or DMR-ES15) that can do the job. P.S.: never mind about NTSC ire settings... it won't have any impact on PAL signal. Buona fortuna!

Wow. 'Have not used nor discussed the topic of TBCs (Time-base Correctors) since the old days when VideoToaster was king.

Massimiliano Celindano wrote:Ciao Alex,

you probably need to get a TBC or a Frame Synchronizer unit in order to obtain a stable signal from the VTR prior to the Intensity. Alternatively, you could get a cheap and used DVD Recorder as passthrough (Panasonic DMR-ES10 or DMR-ES15) that can do the job. P.S.: never mind about NTSC ire settings... it won't have any impact on PAL signal. Buona fortuna!

Hi I have Intensity Shuttle for USB and my Mac is not recognizing it. I already installed the drivers that were included and i downloaded the new ones, but still the computer doesn't recognize it. Does anyone have any advice?

Spoke yesterday with Blackmagic support and it sounds like the Chromecast output format (1080p60) is not compatible with the Blackmagic Intensity Shuttle (tops out at 1080p30). Even when manually changing the Chromecast output to 1080i50, it still isn’t registering on the Blackmagic Media Express (Record) dashboard.

I believe there are now multiple people with the same question but all does not comply in different setups,please make your own forum thread, it becomes a too complicated thread to answer, otherwise.Also give as much info about your setup as possible this helps (speed) in getting the right answer, and doesn't need to be asked for.