One of the nation’s largest workers’ compensation insurers and a respected occupational medicine
provider will share their efforts for treating injured workers via Telemedicine’s existing capabilities.
Melissa Burke will set the stage, explaining Travelers’ research findings on the state of available
technology and service provider readiness as the insurer prepares to operationalize telemedicine
care. Sang Manoharan will follow up, describing the findings from a pilot-program Kaiser On-The-Job launched in preparation for offering client insurers and employers telemedicine treatment
services, as well as Kaiser Permanente’s experience applying telemedicine in the group health
setting.

Pulling claim-payment information, clinical data, prescription drug history and other reports
from disparate sources hampers a claims manager’s optimal decision making. The result is
slower claims resolutions and the inability to keep pace with a world that increasingly demands
information delivered in real time. Current technology can integrate information sources, however,
so all data resides in one easily accessible location. Explore how this technology can improve
claim-flow management and assist in the implementation of programs, such as those for returning
injured workers to the job.

• Recognize how workflow integration impacts claims managementand outcomes• Manage common challenges encountered during integration of businesssystems• Determine how to leverage technology to improve the total cost of systemintegrations

Use of mobile technology and apps from the onset of an injury to keep injured workers engaged
in the claims process continues to grow. Real-time information collected through these avenues
also continues to evolve, increasing stakeholder communication and connectivity as well as
accelerating return to work. Mobile apps currently enable claimants to view indemnity payment
information, access pharmacy cards, receive communications and more. Yet their current
functions are only the beginning. Hear what the future holds for mobile apps, and what challenges
and risks remain for their widespread adaption.

• Outline current industrywide app use for injury reporting and engaginginjured workers• Distinguish how mobile apps connect various participants in the claimsprocess• Appraise the impact of mobile technology on claims management andoutcomes• Predict future adoption of mobile apps for claims management andengaging workers