Associate Technical Support Engineer

This opening is more than 186 days old and is very likely already filled.

Job Description

Source Support’s relentless goal is to provide world-class support to enterprise IT customers & partners by creating undeniable client value. Technical Support (TS) Engineers handle support cases for datacenters ranging from basic user issues to break/fix field event management using contracted resources.

Success requires responsiveness, disciplined self-direction, ability to effectively multi-task, follow-through, clear communication and skill to manage customer situations often under tight deadlines. Expect regular interaction with customers, team members, field engineers (FEs), sales associates and others. Focus is to resolve issues swiftly, professionally and with a keen sense of quality and the customer experience.

We support a broad, diverse set of customers. TS Engineers are responsible to develop a deep technical understanding of customer products and pursue excellence in executing all Source customer processes to meet their requirements. It is important to clearly document workflow activities as they occur so customers are able to monitor case progress. Additionally, Source persistently pursues continuous improvement. Everyone is expected to strive for improvement individually and as a team.

• Strong computer skills including typing accurately while on the phone to capture required case information

• Organized with demonstrated ability to work independently, take initiative and solve problems

• Manage all internal & external interactions in a professional and courteous manner

Company Description

Source Support Services is a leader in providing global, same-day and next-day on-site IT support. We enable technology providers to globally deploy comprehensive support services efficiently and cost effectively through an automated business model. Our network of 12,000 service professionals and team of highly skilled engineers provide seamless global support and peace of mind to many of the world's most recognizable brands.