As some of you may already be aware, there have been some major changes to community transport across Suffolk recently. Towards the end of 2015 Suffolk County Council put transport services out to competitive tender and the Waveney Area contract was won by Bact Community Transport. This new contact will begin in June 2016. To those of you who have, and still do use the community car service operated by HVC this will not have any huge impact on you. You will, however, have more services available to use locally, but the community car service will remain in place and the same as ever. So, please be assured that you will still be able to book all your journeys in the same way as you always have – and here at the Halesworth Volunteer Centre we are still here to help you organise and book your journeys in exactly the same way.

There has been much going on behind the scenes with our new computer system to help make bookings easier and quicker for all Community Car users, and to help us produce accurate reports. Some of you have helped us with updating your personal details so we can ensure all the information we hold is correct and for this we thank you. Please be assured we will continue to be of service to the community for many years to come and our car service and all our volunteers remain as strong as ever.

For an up to date listing of all community transport services available in the local area please contact us and we will be happy to supply a summary, prepared by Bact, of all services available to you.IIf you have any questions or queries, we will be happy to help. We are still in our London Road Offices and the car service will remain open from here Monday – Friday from 10am until 1pm. The telephone number for the Community Car Service remains the same 01986 874290.

We will continue to have an answerphone outside of these times and it will also be possible to make a booking through Bact, during their opening in case of emergency, once the HVC car service has closed for the day. These details will be on our answerphone message.