White Paper: A Common Core: ITIL Version 3.0 and CMMi-SVC

The objective of this paper is to establish an analogy between the Information Technology Infrastructure Library (ITIL) version 3.0 and the Capability Maturity Model for Services (CMMi-SVC). This paper initially describes how CMMi-SVC was evolved out of CMMi maturity model for software development. Later it goes on to compare the ITIL version 3.0 and CMMi-SVC by bringing out the common core across the two models.

The objective of this paper is to establish an analogy between the Information Technology Infrastructure Library (ITIL) version 3.0 and the Capability Maturity Model for Services (CMMi-SVC).

Underlying support for life cycle as described in ITIL version 3.0 becomes the binding element of the two models, ITIL V3 and CMMi-SVC. This paper initially describes how CMMi-SVC was evolved out of CMMi maturity model for software development. Later it goes on to compare the ITIL version 3.0 and CMMi-SVC by bringing out the common core across the two models. Life cycle being a common core across software development and service bridges the gap between the “build” and “run” areas.

By establishing a mapping of CMMi-SVC and ITIL Version 3.0, research and development activities in the respective fields can be better coordinated. Going forward, maturity model constructs can be cross leveraged and a maturity model for services which reflects the best practices from both the disciplines would be a definite outcome. Coordinated research effort is bound to result in a wider acceptance and adoption of the above frameworks by practitioners, with an ultimate business benefit.

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