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Product safety

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UPDATE: New advice to seek a refund or replacement has been issued since this blog was published. Please read the latest media statement: www.commerce.wa.gov.au/announcements/urgent-advice-owners-recalled-samsu... With Acting Consumer Protection Commissioner Gary Newcombe It has been more than two years since Samsung Australia recalled six models of top loading washing machines because they pose...

UPDATE: New advice to seek a refund or replacement has been issued since this media statement was published. Latest at: www.commerce.wa.gov.au/announcements/urgent-advice-owners-recalled-samsu... A house fire in Parmelia has prompted a joint warning from fire and product safety authorities in WA following the recall of certain models of Samsung top loader washing machines which could pose a...

Energy Safety and Consumer Protection have issued a joint public warning to consumers not to buy or use portable butane ‘lunchbox’ type cookers due to safety concerns. Director of Energy Safety Ken Bowron recommends consumers not to buy these types of portable cookers or, if they have already been purchased, discontinue their use immediately. “There is a serious risk of overheating and explosion...

Consumer Protection is concerned that water absorbing polymer balls, toys and novelty items are posing a serious risk for young children. These polymer balls that are sold in small crystal form (about the size of a dress pin head) were originally designed for the florist industry to hold flowers in place and create a colourful addition to the display. Some of these products are now being...

A Seville Grove woman who was selling used baby products online has been given on-the-spot fines of $2,640 after several baby car seats and walkers offered for sale failed to meet safety regulations. The woman was selling about 50 second-hand products via Gumtree including car restraints, baby walkers and cots. Due to the high number of products offered for sale and the ongoing nature this was...

After fifteen years being based at the Forrest Centre on St Georges Terrace in Perth, Consumer Protection has moved to a new CBD location. The main location is Gordon Stephenson House, 140 William Street Perth with front counter services available on Level 2. The move is in line with the state government's plan to consolidate existing office space for the public service. Consumer Protection’s...

The St Georges Terrace office of Consumer Protection is moving offices over the September long weekend and in preparation it will close early this Friday . Bonds will close at 1.00pm; while all other services (including our Contact Centre) will close at 3.30pm. While there may be some minor services disruptions, we expect to be fully operational by 10.00am, Tuesday 30 September 2014. If you have...

Nominations have now opened for the 2015 Consumer Protection Awards which publicly recognise those who promote consumer and tenants’ rights as well as product safety in the community. Commissioner for Consumer Protection Anne Driscoll is urging West Australians to nominate individuals and organisations who they believe are making a valuable contribution in the area of consumer protection. “Last...

Product safety officers have thoroughly checked 310 showbags to ensure they meet safety standards ahead of the annual IGA Perth Royal Show, which starts on September 27. Commerce Minister Michael Mischin said inspectors from Consumer Protection and the Australian Competition and Consumer Commission had examined the contents of the showbags for choking or strangulation hazards, sharp edges and...

Western Australian home and business owners are being urged to contact their builders or electrical contractors to determine the brand of electrical cabling installed in homes or business premises following a national safety recall of Infinity brand cables which don’t comply with Australian safety standards. Energy Safety advises licensed electrical contractors who know or suspect they have...