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Over 671 reviews forNew York Taxi Services from people just like you.

F

"My colleague and I both spoke with

several times during the week of the 9th to confirm 2 charter buses for our benefit happening on June" ...More 12th. After much phone tag, we received a confirmation on the 11th and everything was all set. On the afternoon of the 12th, two hours before the scheduled pick up,

called to inform us that one bus broke down but the other bus could transport most of the students. By 2:45 - 45 minutes after the scheduled pick up time, no buses had shown up and

was MIA. We called the office and spoke with someone who had no idea about any charter rentals and could also not contact

. The woman in the office offered to text

but offered no other help. Upon calling back to check the status of our issue, she got extremely rude with us.
We were forced to find another bus company, have the children arrive to the benefit over an hour late, and rush to get things settled. I have not heard anything from

or Silhouette Tours & Travel and hope to never come in contact with them again. Our event was nearly ruined by his lack of professionalism, unresponsiveness, and disregard for a promise of service.
I plan on telling every website possible how terrible this company is and advise everyone to stay far away from them and the sham they are running.

-Kimberly I.

C

"Car was 75 minutes late-received a few calls from dispatch at first then no calls. I called them -no help. Driver called but I could not understand what he was" ...More saying.
When I am more than 15 minutes late for car there is an additional charge of ~20%. No discount provided when

is late. Called dispatcher post trip-suggested I call Customer Service. I did so on the same night as the trip. Received a call back 10 days later. When pressed for a reciprocal fee on the company the called offered a coupon that had to be mailed to my home, I would need to provide the code on the coupon to the dispatcher when ordering service and would need to pay for trip in cash. What kind of a response is this?

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Angie's Answers

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We'll be happy to help find top rated service providers, but your membership expired in 2007. You can renew by visiting www.angieslist.com or by giving us a call at 888-944-5478. Our call center is available 8:00 am-9:00 pm weekdays and 8:00-5:00 pm ET on Saturdays.

Taxi reviews in New York

F

Rating

“

The driver was a brute thug who smelled like 2 days old smoke. I wasn't sure if he was actually smoking in the car. He mocked my wife when she simply asked him to slow down. He was speeding and weaved over double meridian lines while on the Queensborough bridge. This was absolutely the worst experience ever in a car service in NYC. When I called ...More the dispatcher to make my complaint on this driver, they were equally rude and brutish, if not worse. don't take this service if you wish to get to your destination safe, and with sound mind and body. Absolutely Terrible!

”

- Donald O.

A

Rating

“

Family is reliable. If they say they will be there in three minutes, they are here in three minutes. They are great. I like them. They treat me well and they are respectful. I could not ask for any more from them.”

- BATYA L.

A

Rating

“

I am a person who does not drive. It is important for me to have a company that I can rely on for transportation. This company has proven they are qualified and able to meet my needs. I use them from time to time and find them to be very professional and punctual and everything like that. In terms of their pricing, they are right in line with where ...More they should be and they are a straight A company in my book.”

- Brenda M.

A

Rating

“

is a wonderful car service. The drivers are excellent and their cars are very comfortable. When I call them, they can be here in two minutes. They are so reliable and I think their prices are the best.”