"Best stay ever"

5

kajm78, Belton, Texas
22/02/2019

This site was one of the best that I have stayed at. Very friendly staff. They was so nice and helpful. Great customer service. Breakfast was the best I have gotten. Most say free breakfast and they serve cold or packaged food.

"Disappointing and Arrogant Best Western"

2

Mike P, Elgin, Texas
18/02/2019

This Best Western is a poor representation of the Best Western corporation. The management clearly does not require customer service from their employees. Although they proudly display the Best Western rewards program in their lobby they refused to honor a $25 travel card issued to me as a B/W rewards gold member. These reward cards are to be honored by any and all Best Western branded hotels, but they refused and not very friendly about it. I even had the B/W customer service people call them about the problem and they too were told NO. The swimming pool is habitually out of order, my guess is the management does not want to spend money to repair it. The staff are slow to respond to any facility repair issues. The only highlight to the stay was the morning breakfast personnel and the rest of the management and employees, including owners, could learn something from them. Otherwise, this hotel could be a prime property for Best Western if under new and capable management.

REDCASINO, Front Desk/Auditor at Best Western Red River Inn & Suites, responded to this review
Good Evening Mike P.
First and Foremost, I would like to thank you for taking the time to review our property. It is only through feedback, such as yours, that we are able to maintain and indeed, where necessary, improve upon the service that we provide to our valued guests. Whilst an apology will regrettably not alter the outcome of your experience, I do extend it with all sincerity.
I am personally researching the above incident, however, I do require additional information from you in order for me to be as thorough as possible and resolve in a timely manner. Please feel free to contact hotel direct @ 580-276-5001, email: [email protected] or if it is more convenient to communicate here via text/chat, I will be available until 11pm this evening or tomorrow between 7AM-3PM.
Thank you in advance for your help regarding this sensitive matter.
Sincerely,
Shelly L.
BW FDCCR
580-276-5001
[email protected]

"Overnight Stay"

5

Lanorma D, Fort Cobb, Oklahoma
19/01/2019

We were here for a concert at the Winstar casino. My first time to stay at this hotel. The staff were all friendly and the room was nice, clean and comfortable. I would recommend this hotel to others needing to stay in the area!

"Best Western Review"

4

420terrieb, Fort Worth, Texas
03/01/2019

Easy check in, room clean and friendly staff. Negative aspect - they charge an above average price during concerts on weekend nights. But with a shuttle service to Winstar it is super convenient so once you park you really don't have to use your automobile.

"Best Customer Service!"

5

User
26/10/2018

While taking some family members to Winstar Casino last month to celebrate my Brothers Birthday we decided to stay overnight at the Best Western Hotel nearest to the Casino. The lady at the Front Desk delivers the best Customer Service! She was friendly and had us laughing...she has the feel of an old friend..its like you've know her for a long time. The hotel is very nice as well and offers free full Breakfast! Kudo's the the management and this hotel for your choice of staff! Because of this visit, I decided to join the Best Western Rewards and will use Best Western every chance I get!!

"WinStar weekend"

5

User
24/10/2018

Nice hotel, shuttle bus was convenient to catch ride to the casino, rooms are clean and quiet, good house keeping, front desk very helpful and good breakfast to get you going. The hotel is a little out of date but nice, we do like the new BW properties better. This location was not pet friendly so it's not for travelers but if your going to the casino, it's great place to stay and relax after a long day at the WinStar Casino

"Beautiful Property"

5

mbl9029, Omaha, Nebraska
04/10/2018

We had a very nice break in our travels stopping at this property. It was located on the outer road but fairly easy to get too. The building is very attractive and well kept up. The lay out was very nice. The room was well maintained, clean and in great working condition. The staff friendly and very receiving. It was a great choice to stop here and would gladly do it again. Compliments to your staff!

"Beds "Crinkled""

3

djaAnnJ, Dallas, Texas
03/09/2018

Beds, apparently, had a water repellent mattress cover under the sheets on each bed. Every time you rolled over in bed, you could hear the Crinkling of the plastic covering.
The Bathroom Door Dragged the floor and made a screeching noise & door would not stay closed unless you pushed it shut. Work Station chair was not adjustable- it would not raise to a good height. Internet, TV & A/C was good. Breakfast was o.k.

"Comfortable Bed, Clean, Quiet Room"

5

Bobbi A, North Richland Hills, Texas
26/08/2018

Have stayed at this Best Western twice before. Enjoy the clean rooms, exceptionally friendly and courteous staff. Instead of the higher price Winstar casino hotel rooms that are so far to walk to play casino games or the poker room we enjoy this hotel that's less expensive, quieter and not as overwhelming to get back to room.

"Always a positive experience"

5

shepchat2017, Little Elm, Texas
19/08/2018

We have stayed here a number of times as a retreat after attending concerts at Winstar Casino. They provide a free shuttle to and from the casino which alleviates the need to find parking and walking long distances.

"Best Western at Winstar Casino"

5

User
13/08/2018

We spent 2 nights here. Upon arrival Staff was friendly and very helpful. The room was clean. We had the free breakfast which was good. No issues with the internet. This hotel is a about 4 blocks from the casino but not a problem as a shuttle comes about every 20 mins or so and during quieter times the front desk will call for it. The shuttle runs 24 hrs. a day. I would stay here again!

"Convenient stop"

5

Mary F, Corpus Christi, Texas
12/08/2018

We stop here frequently on our travels to visit family in Kansas. As usual, check in and departure were quick and easy, the room was comfortable and breakfast was good. We are always treated well and that, in addition to being a convenient halfway point, are part of the reason we keep stopping here.

"Great Hotel stay"

5

_elizabeth_j_walton, Dallas, Texas
06/08/2018

This is a good hotel for lodging when the Winstar Casino Hotel is full. Customer Service was wonderful. Everyone seemed very happy. The rooms were clean. They have a very nice complimentary breakfast. I recommend Best Western

"Somewhat disappointed"

3

carol t, Dallas, Texas
01/08/2018

I booked a non-smoking room with 2 Queen beds and a sofa bed in the room. However, when we arrived, we were told that there was no sofa bed anywhere in their establishment, nor could they bring a roll-away bed in that room because of fire safety regulations! We made due, however, were not too happy since it advertised the 2 Queen's with a sofa bed in the room as well.

"Courteous "

4

lalaniag, Aledo, Texas
29/07/2018

We visit Winstar about twice a year and usually stay at BW. Upon arrival, we were greeted pleasantly by Tammy. She's always friendly and helpful! It appeared that she was patiently training a new staff member. On average we stay in a king room however this time, we upgraded to a Jacuzzi room. We dropped off our bags in the room and went to the casino. When we got back and were getting ready to relax and enjoy our Jacuzzi we noticed long hairs in the tub. We shrugged it off and decided to hop in bed and watch television. As we pulled the sheets back, more hair and a splotchy brownish red spot on the sheets. We were done. The floor also hadn't been vacuumed, and someone's hair clip was under the desk. So, I called the front desk and Tammy was extemely apologetic and came immediately to change the sheets. She exclaimed it was unacceptable and she was appreciative that we allowed BW to correct the error. When we checked out I questioned the charges on my credit card. She said they hold a charge for the full amount of the room, reverse it and charge again with an additional $25 incidentals fee. The $25 is supposed to be dropped. Well, when I questioned the two charges, she seemed a bit frustrated, which tells me they get the question often. Anyway, she told me due to the condition of the room, they would not be charging me, the head of housekeeping would be notified and appropriate action would be taken. I told her that was very courteous and of course we will return. I appreciate that they did that, especially since we were unable to use the Jacuzzi that we had been looking forward to due to the unsanitary conditions. Kudos to BW for making it right.

"Ms"

5

User
21/07/2018

Great stay. Great employees. I would highly recommend! The room was nice. The views are nice. Nicest people even during the Holiday weekend. Good breakfast and workout room and nice pool. The employees were accommodating and never minded being interrupted by our questions. They were helpful and very hospitable!

"AWESOME STAY"

4

camajohns, Dallas, Texas
16/07/2018

This is a very nice clean and safe place to stay, convenient to casino with 24 hour shuttle every 20-30 mins....breakfast was worth it. the rooms are nice and freshly clean daily and the staff is very friendly ....no complaints would stay here again and recommend to others

"Disgusting room"

1

User
25/05/2018

Disgusting room cleanliness. Dirty laundry left in room. Hand prints on mirror. Toilet and bathtub dirty. Television all smudged. and had cleaning people walk in the room without knocking and asked if we were going to need cleaning for the day.

"casino trip"

5

jajrog, Lubbock, Texas
15/05/2018

everything was great except the bed was to hard it was in walking distance of the casino breakfast was good and the staff was very friendly shuttle to casino every 20 minutes was great and it was free

"Great place to stay"

5

E5700KZellenm, Copperas Cove
30/04/2018

Very nice and helpful, friendly staff. Clean hotel close to just down the road from the WinStar casino. Free shuttle service to casino is available. Breakfast was okay. Coffee was great. We would definitely stay here again

"Great Winstar Alternative"

4

J_Swift82, Oklahoma City, Oklahoma
24/04/2018

This hotel is basically in the parking lot of Winstar. The rooms surpassed my expectations. Mini fridge and microwave and nice decor. Breakfast was good and they said a shuttle drives from the casino about every 15 minutes. We didn't end up using the shuttle, we just drove to the casino which was about a block or two away. Will definitely stay here again when seeing a show at Winstar.

"Great location near casino"

5

SpicegirlTx, TX
19/04/2018

The location was great near the casino. There is a casino shuttle that runs every 10-20 minutes. We used that instead of trying to park at the casino. The lobby, breakfast and room were all great! The room seemed spacious for the two of us. The breakfast was really good. They had everything we needed. The eggs were a nice surprise. They had some fried (I assume from food service) as well as cheese omelet. The staff was very helpful. We would stay here again.

"Great Value except for lousy TV reception"

4

Brino99, Tulsa, OK
26/03/2018

We decided to stay here over the Winstar based on the pricing (about $150.00 less than the Winstar) and the positive reviews on here. We were in town for a Chicago concert at the event center and didn't want to spend a fortune for one night's sleep.
Upon our arrival we were greeted by Tammy. She was awesome. She was funny with a great sense of humor. She gave us info about the hotel and tips about the casino. I wish all front desk ladies were like Tammy.
The shuttle, run by the casino, not Best Western, runs every twenty minutes and we didn't have to wait long to be picked up. The shuttle goes straight from the Best Western to the casino, meaning it is the last stop coming back. You make a couple of stops around the casino, then head to a few more stops at the casino RV park and then stop at two or three hotels before making it back to the Best Western.
As for the hotel itself, the room was spacious and nice. It had a small fridge and microwave. You could buy snacks in the lobby area. The free breakfast was fairly typical. Not great, but not horrible. The worst thing about the stay was the TV reception. My guess is they are hooked up to a lousy satellite system. Our friends stayed in the room next door and said their TV reception was bad, too, so it wasn't just our room. I didn't complain to the front desk because I figured they had heard it all before.
We paid $149.00 for a King room with our AAA discount. A little pricey for a Best Western, but there are not a whole lot of alternatives in Thackerville, so overall, it was a pretty good value.
I would highly recommend this property over staying at the Winstar unless you just like the ease of going down the elevator and being at the casino. For $150.00 plus tax per night, I can take the shuttle. Be prepared, though, if you like to watch TV. It is frustrating when the thing keeps going in and out with a scrambled picture one second and then back to normal the next...over and over and over. Plus, I was not able to find any major stations like NBC, CBS, ABC, etc. They may be on there, but I scrolled quite a bit on the Guide channel and never found them.

"Close to the Casino - Free shuttle"

4

Bridgenutt, Cypress, Texas
26/03/2018

This hotel survives because of the casino. Offer a free shuttle to/from the casino. Very clean. Great staff. Basic breakfast - usual fare. Good internet. Clean room with excellent bed. Towels are very nice.

"Nice Stay"

4

User
03/02/2018

Stayed here instead of at Winstar, when we went for the Pitbull Concert. Although I did not expect to pay 200 bucks+ here, Winstar was even more expensive. I guess it depends on when you go, and what's going on... supply and demand! We enjoyed our stay, as the hotel is only a few minutes away, it is very clean, the breakfast was hearty and filling. The staff was nice. Although we did not use the shuttle (to Winstar), our friends did, they said it was convenient. Would stay here if visiting again, and splurge on a nice dinner instead of the same type of room at Winstar for a higher price!

"Great option to the casino"

5

O8352HXkellyk, Keller, Texas
28/01/2018

Clean, great customer service and free shuttle to casino. Quiet and smoke free, much cheaper than the casino rooms. I would absolutely recommend this Best Western to anyone looking for a nice place to stay outside the casino

"Would give it 3.5 if I could"

3

Gregory W, Grand Prairie, Texas
24/01/2018

Decent place. Stayed for a concert here and glad I didn't pay the 300 plus at the winstar hotel.
Front desk was nice only issue was the television, the playoff game was on and the reception was horrible..and wasn't related to any weather
Shuttle was very efficient .

"Felt Like One Of The Family"

5

Alan T, Lewisville, Texas
16/01/2018

From the moment we walked in until the time we left, we enjoyed the friendliness and hospitality of the staff at this nice Best Western property. We went to breakfast about 45 minutes before it ended, and the lady in charge of the dining area insured we had fresh eggs available. Everything tasted great. Check-in and check-out were a breeze. Shuttle services run every twenty minutes or so to the Winstar Casino so there's no need in moving your car back and forth. Friendly people, great service. We enjoyed our stay.

"DO NOT STAY HERE"

1

susanmariep2017, Breckenridge, Texas
08/01/2018

Do not stay at this hotel. The room was over $200 for a Saturday night. Room was average and I would expect to pay around $75 for the quality of this hotel. I realize it is close to the casino and probably why it was so high but there are many other hotel to chose from nearby, The WORST part of the entire trip is I put the room on hold with my debit card. The website said they don't charge your account until you check in. WRONG they charge you account the MORNING of stay even though check in is at 3:00pm. They never bothered to tell me when I checked it that they had already charged my debit card. I used my CC when I checked in so now they have $203 on my debit card and $203 on my credit card. They said call your bank they have to put the money back in. The bank said they didn't take the money out the hotel did and THEY have to put the money back in. I called the hotel AGAIN and asked for a number for a corporate office and the clerk said there is no home or corporate office. Very rude and said well it could take up to 10 days for your bank to put the money back in, I said NO it could take YOUR bank 10 days to put the money bank in. So I'm out $406 dollars for a CHEAP hotel. Unbelievable....If I could give a 0 rating I would.

"We stay here everytime we go."

5

User
03/01/2018

The hotel and staff here are great. My wife and I have stayed here a couple of times while visiting the WinStar casino and never have any problems with the hotel or staff and they are helpful. I have read several of other reviews over the staff at his hotel and find it hard to believe after what we have experienced.

"Great alternative option to the Winstar Hotels"

4

jamsionb, Arlington, United States
02/01/2018

This hotel is very Close to the Winstar Casino. BW offers a Free Shuttle around the clock, pickup every 20-30 minutes. The Staff is friendly and efficient. Hot Breakfast offering waffles, toast, eggs, sausage, biscuits is included. Hot coffee, orange juice, cereal, etc...

"Vacation"

5

fcompetio, BROWNFIELD, TX
02/01/2018

Everything was really great at this hotel besides the breakfast. My husband always utilizes the breakfast and he said it was just average. The rooms were big and clean. The staff was prompt and helpful. It is real close to the casino and they have a shuttle if you prefer not driving over there. It was a quiet hotel and no disturbances occurred. Very well lighted outside as well. If we ever come back we would definitely stay here again.

"Good hotel"

4

danielkI6900IA, Austin, United States
01/01/2018

Great staff. Clean room. TV channels change slowly and no "cheat sheet" to find ESPN or specific channel. Pillows thick and stiff. Bed very firm. May not be perfect for everyone. Nice continental breakfast. Perfect if you're spending majority of time at casino. Easy 0.4 mile walk to poker & Bingo, but shuttle is available every 20-30 min if you're going to the hotel or the far side of the resort.

"Staff was extremely helpful and friendly."

5

debrasY8710BR, Dallas, Texas
01/01/2018

It was a busy holiday weekend, but you would'nt have even known it. Ample staff meant no one had to wait and they were extremely helpful and went out of their way to accommodate everyone. Room was nice and very clean. Also think that this was one of the quietest hotels I've ever stayed in. Absolutely no noise heard from other guests or staff during the night. Got a great night's sleep.

"Celebrating my 50th. wedding anniversary at BW"

4

Betty P, Houston, United States
20/12/2017

What a lovely time we had at Best Western in Thackerville,Ok. It was a great time for us celebrating our anniversary.Thanks BW for the memories.It was really great having breakfast only a few feet from where our room was.There was a sense of family here.

"PLEASANT!!"

5

Sharon G, Mineral Wells, Texas
17/12/2017

Very clean. Helpful staff. Comfortable bed. Easy assess off of the highway. Shuttle was very very convenient to Winstar Casino. Affordable! Will definitely return to this location very soon! Staff was so helpful!!

"Great Alternative to Staying at Winstar"

5

BobLDallas_TX, Dallas, TX
16/12/2017

The room rates were considerably better than the Winstar and the casino shuttle runs every 20 minutes, day and night. The clerk (and her trainee) were very gracious and helpful during our check in process. They made sure that we got the special points bonus and told us to be alert for a $10 off coupon that would come later by email. The room was very nice and furniture/bedding all looked new. The king bed was one of the most comfortable in recent memory. A nice touch was as were were getting a coffee upon checking out, the attendant minding the breakfast offered to package some things up for us to take with us - a very nice gesture!

"Ringo Starr @ Winstar Casino"

3

gtbkjojo, Tulsa, Oklahoma
02/12/2017

The rooms are only 1 King bed as suite and are nice. We got a little earlier check-in & headed to Toby Keith's to watch OSU vs OU before the Ringo concert.
Nice weekend but rooms are overpriced only because of location, & price increases depending on entertainment for the weekend- $253!
Don't fall for the jell-o shots they sell in the evening - there is no $10 worth of liquor in these!

"Great Stay for Willie Nelson Concert at the Winstar!"

5

olsonmedic, Wichita Falls, Texas
28/11/2017

Front desk people, especially Tammy, very friendly and helpful. They do not have traditional comforters on the beds, so we requested an additional blanket which we received very easily. Shuttle runs between casino and hotel every 20 minutes. We did not have to wait more than 10 before getting picked up. They will drop you off at any entrance to the casino as well as pick you up at any entrance to go back. Very comfortable, clean, quiet room! Breakfast was hot, cheese omelets, fried eggs and sausage patties to make your own sandwich, waffle maker! Great breakfast! Great stay! Amazing Staff!

"Great location "

5

Lori K, Derby, Kansas
13/11/2017

Stayed here while visiting the Winstar at a cheaper rate and a much better room in my opinion. Free shuttle to casino 24/7. Hot breakfast offered and very comfy beds. Easy access off I35 . Can't really find a bad thing to say about this property

"Ridiculous price-$300 night."

1

F1149TRthomast, Oklahoma City
11/11/2017

This facility is what you expect from BW...clean and friendly with sizable rooms, fridge, decent breakfast. However, being near a big casino makes it a "destination hotel" and for us wanting to see Ringo Starr at the casino, it apparently came with greedy up-charge. Our 1-night stay was $290. Ridiculous and rude. Spoils my interest in BW brand. Find another hotel.

REDCASINO, Director of Sales at Best Western Red River Inn & Suites, responded to this review
We are glad to hear that you enjoyed our clean and friendly hotel. Our pricing is based on availability and location, we are comparable to the other hotels in the area. You chose our Jacuzzi room for your stay which is our most expensive room that we offer. We again, are happy that you enjoyed your stay at our location and would hope that you will consider us for your future visits to the area.

"Quiet and close to the casino, but . . ."

3

Mark D, Weatherford, Texas
05/11/2017

The price is double what it should be for this level of room. A great staff, and clean and quiet is great, but the pillows were pretty awful. We've never used towels that were 14 percent polyester, but they don't absorb water and they aren't big enough to wrap around an average-sized body. It's nice to have a complimentary breakfast, but the waffle mix was off and the yogurt in the mini-fridge wasn't cold. I'm not sure what's happened to the Best Western label, but it isn't what it used to be.

"Great night getaway"

5

Amanda A, Blue Ridge, Texas
26/10/2017

Nice, clean, well maintained hotel with comfy rooms and super friendly staff. Nice hot breakfast in the morning. There is a shuttle that runs every 20 minutes to and from the casino. Great place to stay.

REDCASINO, Guest Relations Manager at Best Western Red River Inn & Suites, responded to this review
We our so glad to hear that you enjoyed your stay and our super friendly staff. We look forward to seeing you in the future.

REDCASINO, Front Office Manager at Best Western Red River Inn & Suites, responded to this review
Dear Happy Honeymooners
Thank you for taking the time and letting us know you had an awesome time and you liked our staff...... We look forward to seeing you in the future.

"One of the Best Hotels ever stayed in."

5

sharondU8475EN, Jourdanton, Texas, United States
02/10/2017

This hotel had to have the friendlyist employess I have ever seen. The hotel was also very clean, food was very good. Had no complaints at all. Would definitely stay here again when traveling that direction

REDCASINO, Front Office Manager at Best Western Red River Inn & Suites, responded to this review
Thank you for taking the time to let us know about our staff and how clean the hotel was. Also glad you enjoyed the breakfast. Look forward to your return visit when you are in the area next.

"WinStar Inn"

5

mariavO6845MA, san Marcos, texas, United States
18/09/2017

Our stay at Best Western was great as soon as we arrived. Very Friendly greeting by Tammy. Explained check in to Check out and overall about the hotel and the casino. Highly recommended. Would definitely stay again!

REDCASINO, Front Office Manager at Best Western Red River Inn & Suites, responded to this review
We are glad to hear that you enjoyed your stay and really appreciated Tammy and all she does for her guest. We look forward to seeing you during your next stay in this area.

"Very clean and staff very nice."

5

F4421PDritac, United States
04/09/2017

Will stay again for sure. Staff was friendly and helpful from information on shuttle service to offerings of breakfast items. I would recommend to anyone to stay here for a lower rate that is just across from the casino.

REDCASINO, Guest Relations Manager at Best Western Red River Inn & Suites, responded to this review
Glad to hear you enjoyed your stay with us and for recommending us to everyone. Thank you for staying with us and we will see you on your next stay with us.

"Best western"

5

alip659, Dallas, Texas
03/09/2017

At Best Western I always get the best treatment from the staff, very friendly, warm welcome and fast check in/ out. I also like their complimentary breakfast. This location is close to casino too which is very convenient.

REDCASINO, Front Office Manager at Best Western Red River Inn & Suites, responded to this review
Thank you for letting us know how much you liked your stay. I will let the staff know how much you enjoyed the stay. Look forward to seeing you in the future.

"Ideal location"

5

adpmcc, texas
28/08/2017

Easy to get in and out. Free parking.
Great free breakfast.
24/7 free shuttle to Winstar, every 20 minutes.
Much better than trying to park at the casino.
Only problem with this review it other folks might "book my spot", and I won't be able to get a room for myself when I need it, lol.

REDCASINO, Guest Relations Manager at Best Western Red River Inn & Suites, responded to this review
We our glad to hear you enjoyed your stay. Never fear we will have a room waiting for you on your return visit, whenever that might be. Thank you for staying with us.

"Friendly staff, clean hotel, right next to the Winstar."

4

Bdbanshee, Bartlesville, OK
22/08/2017

Stayed here on a weekend, staff were friendly and helpful. There is a free shuttle that comes by about every 20 minutes to the Winstar casino, 24 hours a day. We didn't have to wait at all. Large clean room, had nice flat screen TV with satellite programming. Only negative would be that there are no outlets on the nightstands to use, what's up with that? Very clean well kept place, would stay here again.

REDCASINO, Front Office Manager at Best Western Red River Inn & Suites, responded to this review
Glad to hear you enjoyed your stay with us. We will be looking into the outlet issue on the nightstands to see what we can do about this. Once again thank you for staying with us and letting us know what you liked and didn't like. We look forward to your return stay with us.

"Great Hotel"

5

dibrelld, Arlington, United States
21/08/2017

Both my wife and I were very impressed with the friendliness of the staff, and the overall stay. The rooms were clean and very well maintained. The staff was awesome, and worth mentioning again. I would highly recommend anyone staying in Thackerville, Ok. to stay here. I know that I'll be staying here when I return.

REDCASINO, Front Office Manager at Best Western Red River Inn & Suites, responded to this review
We at the Best Western Red River Inn & Suites are super excited to hear you were impressed with the friendliness of the staff and with the rooms. Also thank you for recommending us here in Thackerville, OK. Once again thank you for stay with us and we will be looking for your return visit with us.

"Windstar Visit"

4

ritamJ8325DY, Fort Worth, United States
21/08/2017

The room was nice. The bed was comfortable. The pull out couch has seen better days! But, for a one night stay we have no reason to complain! We saved money by staying at the Best Western. The WinStar Hotel is very pricey. There is a shuttle to take you to and from Best Western to WinStar 24 hours a day. I would suggest the Best Western as the place to stay to anyone going to WinStar.

"Good place to stay at Winstar"

5

Joseph M, Houston, United States
21/08/2017

Made a leisure trip to the Winstar in Thackerville, OK. Found the hotel exceptionally clean and all the staff both friendly and helpful. The hotel is also on a 24 hr shuttle to the Winstar , running about every 20 minutes - portal to portal with no parking hassles.

"Great Value next to Windstar"

4

User
16/08/2017

Went to Windstar last week and rooms there were 350.00. We decided to stay at Best Western for less than 150.00 and it was right next door with a shuttle!! Rooms were great and had breakfast! The only downer was the coffee, It was really bad.

"Great alternative to the casino"

5

Korndog I, Little Rock, Arkansas
15/08/2017

My wife and I stayed here, while we were in town to see Jerry Seinfeld at the WinStar Casino. The staff were friendly and helpful. The room was clean and comfortable. There is a complimentary shuttle that runs every 20 minutes to take you to the casino. The only restaurant other than the casino is Sonic. The free breakfast is standard.

"Alternate Casino Hotel"

5

roberthN5606YD, Thackerville, United States
11/08/2017

Great hotel withing sight of WinStar Casino. Had a shuttle every 20 minutes all night. And it was 1/2 the price of the casino. Standard breakfast buffet, Hotel was clean, staff was great, and life is good

"Agressive Front Desk Staff....Followed me to my car"

1

User
07/08/2017

We had a gathering in Thackerville for a Surprise 60th Birthday Party and selected the Best Western Red River Inn & Suites as the location for everyone to stay the night. I phoned a few days prior to confirm they had space that we could use to "Surprise" the birthday girl to which TAMMY said yes that they had a breakfast area that could accommodate. The day of the party, we arrived to set up for a light lunch and the Surprise. From 11 AM - 1PM a party of 15 people came through the front lobby, two of our party went to front desk to ask to turn the air down as well as being literally next to the front desk and in that time NO ONE approached us to ask if it was approved or stated if there was an issue with us using the space. Until 1:30 PM, when we were told our rooms were available to check in.....then TAMMY came in to work. She came through the door yelling that "this is not what I approved" for the general public to hear. As we proceeded to clear the area and check in to our rooms, you can imagine my surprise as I was packing items in my car in the parking lot when TAMMY appeared. She physically put herself in between me and the door and while no one else was around began yelling at me that her GM had called her and was upset, she was in trouble, etc etc etc. I immediately apologized for any miscommunication and offered to speak with her GM. That didn't slow her ranting down and she continued getting closer to me as she did. After I repeated another 3 to 4 times my apology and offering to speak with someone on her behalf she finally turned towards the front lobby, only to come back in my direction to continue her yelling. Because my family and children were just in side and I didn't want them to see anything that would upset them I just continued my apologies and offering to help. She finally subsided and returned inside, where the publically loud comments continued in the lobby. Obviously the rest of our party noticed and came to check on me and wanted to leave, but since we had already checked in and our plans for the rest of the evening were at the local casino I figured we would be safely away from the property. If you're looking for a fun atmosphere and a good environment for an event I would not recommend this as the location.

REDCASINO, Front Office Manager at Best Western Red River Inn & Suites, responded to this review
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.

"Wonderful Hotel"

5

KELLY L, Mexia, Texas
07/08/2017

Very pleasant and helpful staff, nice clean and neat hotel. There is a shuttle to the casino, but we enjoyed the short walk. Tammy at the desk was very nice and helpful. Breakfast was one of the best hotel breakfasts I have ever had.

REDCASINO, Front Office Manager at Best Western Red River Inn & Suites, responded to this review
I am glad to hear that you enjoyed your stay and liked the staff, and the breakfast(I will be sure to let the breakfast lady know of this, it will make her day). We look forward to seeing you in the future.

"Looking for a close place to Winstar"

1

kellydutt, Oxford, Kansas
24/07/2017

First of all, the name of the hotel is just Best Western NOT Best Western Red River Inn and Suites. Red River Inn and Suites is closer to Winstar than Best Western is. These are 2 different hotels. We stayed at Best Western. Secondly, our room was very old and musty smelling. The couch in the room was torn up and very very worn. This hotel is in dire need of a cleaning!

REDCASINO, Front Office Manager at Best Western Red River Inn & Suites, responded to this review
Our given name by Best Western is Best Western Red River Inn & Suites we apologize if there was any confusion. With the new logo change, this year, is the sign that was sent to all the Best Westerns. Thank you for letting us know what you did not like about your stay we will be addressing your concerns with the proper departments to implement improvements to ensure we offer a better experience for guest in the future.

"Anniversary Trip"

4

anthonysK60TU, Plano, United States
17/07/2017

We came to Thackerville, Ok for our 18th wedding anniversary and we had a nice time. The staff at Best Western were really kind and helpful. It made our stay really comfortable. The breakfast was really good, and we really enjoyed the shuttle ride to and from the casino. You didn't have to wait long for the shuttle, and very kind and friendly drivers. Overall, we had a great stay.

REDCASINO, Front Office Manager at Best Western Red River Inn & Suites, responded to this review
Happy late anniversary!!!! Thank you for taking the time to let us know what you liked about your stay and we look forward to seeing you in the future.

"Music Legend"

5

kamerinnt, New Braunfels, United States
13/07/2017

My Mother and I were in town to see Diana Ross, the staff at Best Western made the check in easy breezy and the stay was wonderful! I was impressed with the knowledge the staff showed when asked about the shuttle, gaming and where the event was taking place.

REDCASINO, Front Office Manager at Best Western Red River Inn & Suites, responded to this review
We are glad to hear that you enjoyed your stay. We also take pride in having our staff very aware of what is going on in the area. We look forward to seeing you in the future.

"Very nice hotel!!"

4

rneely2015, Dallas, Texas
10/07/2017

The hotel was very clean (lobby, hallways and the room) and friendly staff. I was very surprised at how large the room was...very spacious! The ONLY minor problem was that the bathroom door had this squeaking noise when opening and closing the door ......it automatically closes so, I ended up propping it open (maybe it needed some WD40) .....it was just a little annoying. Other than that, I enjoyed my stay.

REDCASINO, Front Office Manager at Best Western Red River Inn & Suites, responded to this review
Thank you for letting us know about the restroom door to your room (we have WD40 at the front desk) we would of been more than happy to assist you with this issue, that way the noise wouldn't have bothered you during your stay.
We are glad to hear you enjoyed your stay and look forward to seeing you in the future.

"Glad I Did ..."

3

User
10/07/2017

I choose to stay here because of the Shuttle Service to and from the Casino . I paid more than if I had stayed in Gainsville.Tx . but I think it was a wise decision . The staff was very friendly , the Breakfast so ... so ...

REDCASINO, Front Office Manager at Best Western Red River Inn & Suites, responded to this review
We are glad to hear that you decided to stay with us, the shuttle is worth it. This way they do all the driving for you. We look forward to seeing you in the future.

"Awesome"

5

200roseg, Garland, Texas
09/07/2017

Would definitely stay here in the future. Staff was friendly, accommodating and professional. All the amenities (pool, room, front desk, breakfast area) were clean and inviting. Highly recommend staying here, if in the area.

REDCASINO, Front Office Manager at Best Western Red River Inn & Suites, responded to this review
Thank you for recommending us to everyone. We are super happy that you enjoyed your stay and look forward to seeing you in the future.

"Best Western Review"

4

richardlY452IJ, Helots, United States
08/07/2017

Great Value at this hotel. The staff was super friendly and so helpful as we had never been in this area before. The hotel offers a free shuttle to Winstar which was very valuable during the rain storm we experienced one night while staying there! The price of the room is a great value in that area as well! Lots of movie channels to enjoy and a cool pool to have fun while there!

REDCASINO, Front Office Manager at Best Western Red River Inn & Suites, responded to this review
Thank you for taking the time and letting us know what you liked about your stay. We are glad you had a great time. We look forward to seeing you in the future on your next get away.

"Girls get away"

5

sharonrJ6833SP, Lewisville, Texas, United States
04/07/2017

My friends and I came for a concert and a little gambling. Easy check in at this hotel. Shuttle to the casino and back. Good nights sleep. Leisurely Breakfast. Easy check out. Perfect for a weekend get away.

REDCASINO, Front Office Manager at Best Western Red River Inn & Suites, responded to this review
Thank you for taking the time on letting us know what you liked during your stay. I am also glad to hear you had an enjoyable stay for your girls get away. We look forward to seeing you in the future.

"Pretty ok"

3

224nanaa, Dallas, Texas
28/06/2017

Not bad. More economical than the winstar hotel. About as far. I can't imagine it's any better being there. Definitely worth the money. Staff is very nice. Not luxurious or fancy by any means. But worth the stay. I recommend it. Not much more to say.

REDCASINO, Front Office Manager at Best Western Red River Inn & Suites, responded to this review
Thank you for taking the time to let us know what you thought about your stay. We look forward to seeing you in the future.

"Great little place to stay"

5

B4114ZJcarlar, SHERWOOD PARK, Canada
28/06/2017

Good Little Hotel. Super friendly staff with a strong desire to go out of their way to make sure you are happy. Only downfall was they could use to upgrade their pillows - which is not a deal breaker in my books by any means.

REDCASINO, Front Office Manager at Best Western Red River Inn & Suites, responded to this review
Thank you for staying with us and letting us know about the pillows. We strive on having a friendly staff for our guest. Look forward to seeing you in the future.

"Great for a Night stay"

4

User
05/06/2017

Hotel staff was very friendly and helpful Location is perfect,, clean rooms, breakfast was good. will stay again soon for another concert at Winstar. Shuttle comes often and is great to get to the casino.

REDCASINO, Front Office Manager at Best Western Red River Inn & Suites, responded to this review
I am glad to hear that you enjoyed your stay! We take pride in our customer service, so that way you can enjoy your stay. We look forward to seeing you in the future.

"Horrible"

1

krystinLL, Beeville, Texas
29/05/2017

I left a pair of heals in my room. I realized later on that day and called the hotel to see if I could pick them up. Well "Tammy" was very unhelpful each time I called. I got disconnected from the call and I called back about 20 times and they would not answer. My heels just vanished I guess. I knew exactly where I left them, which was by the bed. If anyone does stay at this hotel, just don't forget anything when you leave, you won't get it back.

REDCASINO, General Manager at Best Western Red River Inn & Suites, responded to this review
In regards to your unfortunate incident that you experienced during your stay with us has been looked in to and was discovered that your shoes were found and put up for safe keeping in the Head Housekeepers office. Tammy, the clerk you spoke to originally, at the time was unaware of the shoes whereabouts. This was a miscommunication on our part.
Via your conversation with the General Manager on May 30, 2017, we will be mailing the shoes to you. We continually try to do our very best for all of our guests, but unfortunately, sometimes we do fail.

"Clean and handy"

4

User
19/05/2017

Enjoyed our stay except for the towels. They are odd and of poor quality, feel wet even when fresh of the rack. Hmmm, we have never experienced this issue at any other hotel and we travel frequently. Hotel needs to upgrade these. We may bring our own towels next time we stay here. By the way, we are not picky people, but this was weird.

REDCASINO, Front Office Manager at Best Western Red River Inn & Suites, responded to this review
Thank you for staying with us and letting us know about the issue you had during your stay. We will be looking into this matter. Thank you and we look forward to seeing you in the future.

"Relaxing"

4

ismaelm517, Alvarado
08/05/2017

Nice room. Very quiet and relaxing. Quick ride to casino. Very convenient. Breakfast was okay. Staff was great. Didn't spend a ton of time at the hotel, but overall a nice experience. Will stay here again. Will recommend this hotel to others.

REDCASINO, General Manager at Best Western Red River Inn & Suites, responded to this review
Thank you for staying with us and we look forward to seeing you in the future.

"Great Hotel very close to the casino"

5

dchico, Grapevine, Texas
03/05/2017

Very friendly staff, Comfy beds, and you can adjust your room tempature.
Very close to the casino, with free shuttle to/ from hotel, The room price is much cheaper than the casino. I would recommend to anyone heading up there. You will not find many locals only people from Texas.

REDCASINO, General Manager at Best Western Red River Inn & Suites, responded to this review
Thank you for taking the time out to let us know what you liked about your stay. We look forward to seeing you in the future.

"Pleasant hotel near the Winstar Casino"

5

jeaniem827, Catharine, Kansas
02/05/2017

We checked in late, without a reservation and found the hotel clerk to be very friendly, accommodating and helpful. The rooms are big and very clean. Bathroom nice and a great shower. The hotel was quiet. The WinStar Casino is very close. There is a shuttle running every 20 minutes. I definitely recommend this hotel and if in the area again, will stay there. We grabbed some muffins for breakfast so did not go through the whole line but it looked like a complete meal with meat and eggs. The breakfast area was clean and well located. and the selection seemed very good.

"Favorite stop"

5

leonardk2, SoCal
30/04/2017

I've stayed at this nice hotel many times on my travels through South Oklahoma and Northern Texas. Good breakfast offering by hotels standards. Front desk is friendly and helpful. This is next to the WinStar casino and has a 24/7 shuttle service. If you are headed South from the hotel you'll find a Cracker Barrel restaurant just pass the stateliness.

REDCASINO, General Manager at Best Western Red River Inn & Suites, responded to this review
Thank you for staying with us and we look forward to seeing you in the future.

"Great!"

4

Amy P, Houston, Texas
23/04/2017

Great location right next to Winster Casino. Free shuttle provided 24/7 to and from casino. Clean large rooms. Microwave and refrigerator included. Nice little pool, great for warm weather. Friendly staff. Breakfast was just okay. Ample parking, secure location. I got a good price for my room considering that it was a holiday weekend &125 per night.
Good location if you want to go to the casino. Not a shopping location.

REDCASINO, General Manager at Best Western Red River Inn & Suites, responded to this review
Thank you for staying with us and look forward to seeing you in the future.

"Clean hotel and close to Winstar"

5

sgrif72, San Antonio, Texas
21/04/2017

Very clean hotel located next to Winstar casino. Shuttle provided by Winstar was helpful. Breakfast was good. Rooms were clean and staff was friendly. Can hear other guests in hallway and in adjoining rooms, so walls seem thin.

REDCASINO, General Manager at BEST WESTERN Red River Inn & Suites, responded to this review
Thank you for staying with us and we look forward to seeing you in the future.

"Great place to stay"

4

greg t, Oklahoma City, Oklahoma
20/04/2017

stayed here on my way to Dallas for 1 night. love the free shuttle they offer 24/7 to and from the Winstar Casino. Staff was friendly, rooms were clean. Hotel was nice and quiet. Breakfast was good enough in the morning. No complaints, would stay here again.

REDCASINO, General Manager at BEST WESTERN Red River Inn & Suites, responded to this review
Thank you for staying with us and look forward to seeing you in the future.

"Nice but $$"

4

Martyjustice, Ubon Ratchathani Province, Thailand
15/04/2017

The wife wanted to play the slots. Me just crash. It's a Friday night. This is the only hotel near by that has rooms. $250 for a Friday or Saturday, down by $100 other days. Clean and new hotel. The night staff person was excellent. Room was nice. King and had a sofa and table, also microwave and small refer. Probably nitpicking but soda machine was empty on my floor( I mean every selection). Also the Tv/digital entertainment is overly complex and sssllloooowww. If it wasn't for those two items I would have given 5 stars.

REDCASINO, General Manager at BEST WESTERN Red River Inn & Suites, responded to this review
Thank you for staying at our hotel and look forward to seeing you in the future.

"Great place to stay"

5

bruce p, Chickasha, Oklahoma
07/04/2017

We stayed at this best Western so that we could go to the casino. The front desk people were very helpful the hotel is very clean the rooms are nice there's no musty smell in the hallway smell nice. The rooms are very nice the bathrooms a really good have a great sink area makes me feel like I should've spent more money to stay there the AC is cold. The bedsheets seem like they're a little warn you know when you get those little balls on them but other than that the breakfast was great the coffee is good I would recommend to friends and family and stay here again

REDCASINO, General Manager at BEST WESTERN Red River Inn & Suites, responded to this review
Thank you for staying at our hotel and we look forward to seeing you in the future.

"GREAT Hotel"

4

janetter269, San Antonio, Texas
24/03/2017

It was very clean, comfortable, and I would stay here again. The casino even sends shuttles to pick you up from the hotel and take you back. The bed was very clean and comfortable and there's free breakfast.

REDCASINO, Front Office Manager at BEST WESTERN Red River Inn & Suites, responded to this review
Thank you for staying at our hotel and we look forward to seeing you in the future.
Thank you Best Western

"close to casino , but no crowd !"

4

bill s, Stillwater, Minnesota
20/03/2017

stayed here to visit Winstar , great price , nice rooms , clean and roomy , friendly staff , free shuttle from casino anytime . breakfast was ok and free , but best of all no crowd . we would stay here again

REDCASINO, Front Office Manager at BEST WESTERN Red River Inn & Suites, responded to this review
Thank you for staying at our hotel and look forward to seeing you in the future.

"Great stay"

5

Nancy B, Fort Worth, Texas
19/03/2017

Had great stay and very impressed with hotel's acccomodations. Would definely stay here again if we were returning to area. What more can one say about a one night stay and would recommend site not require such long review by patron.

"Service"

5

patriciarW7669LR, Slaton, Texas
17/03/2017

Our overall it was a good stay we liked that the shuttle buses went there to pick up for the casino. The breakfast didn't stay hot some of it was cold. The furniture was dusty but everything else was good. We had never stayed at this location, but we would stay there again.

REDCASINO, Front Office Manager at BEST WESTERN Red River Inn & Suites, responded to this review
Thank you for staying with us and we look forward to see you in the future. We will address the issues that you have mentioned. Once again thank you for staying with us.

"Stay over Thanksgiving"

3

larrysG3068PQ, San Antonio, United States
28/11/2016

Rates were hiked from normal $122 to $162 due to Thanksgiving weekend. Toilet too low, vanity too high, paper holder too far from toilet. Credit card charged for room on check in and again on check out - still trying to get refund of double payment.

"Great service"

5

770jessed, AZLE, United States
28/11/2016

We had a nice stay at the Best Westeren Red River Inn and Suites in Thackervill Ok. There is a shuttle running 24 7 to the Casino. Clean Rooms, helpfull staff. The hotels breakfast was ok not special but was sufficient. Wifi was nice to use.

"Lose at slots? Win at Best Western"

5

makeitbetterguy, Dallas, Texas
16/11/2016

Have gone to Winstar twice recently to see Bob Dylan and then Willie Nelson. This Best Western is great- less than 5 minutes by car from casino, less expensive, less crowded, new, quiet and clean. I hope you get to meet Tammy at the front desk if you go- so friendly and welcoming.

REDCASINO, General Manager at BEST WESTERN Red River Inn & Suites, responded to this review
Dear Satisfied Guest, Thank you for taking the time to review your stay with us and for the PERFECT rating. I am very pleased to hear that our staff made your stay pleasant. Providing our guests with the best possible hospitality and service has always been our mission. We here at the BEST WESTERN, are looking forward to having you back as a guest in the future. Take care!

"Staffs are good & Breakfast also nice."

5

manaswinimishra, Dallas, Texas
09/11/2016

Its good.Great place with good amenities. Room is good and cleaned. everything is ok. we enjoyed a lot . my kid love the place. A very good hot breakfast with beverages. Staffs are very good.
Thanks to all.

REDCASINO, General Manager at BEST WESTERN Red River Inn & Suites, responded to this review
Thank you so much for your great feedback on your recent stay at our hotel. We greatly appreciate all of your comments about our property, its amenities and our staff. We do take pride in catering to our guests' needs the best way we can. Looking forward to seeing you again soon.

"Exceptional"

5

Fufys, Kilgore, Texas
09/11/2016

A very nice total experience from the friendliness of the desk clerk to the clean room and comfortable bed. Being close to Casino with a timely shuttle was definitely a plus. I would stay there again and recommend it to anyone in the area.

REDCASINO, General Manager at BEST WESTERN Red River Inn & Suites, responded to this review
Thank you so much for your great feedback on your recent stay at our hotel. We greatly appreciate all of your comments about our property, its amenities and our staff. We do take pride in catering to our guests' needs the best way we can. Looking forward to seeing you again soon.

"Clean rooms and great service"

5

William G, San Antonio, Tx, United States
06/10/2016

Every aspect of our stay was positive and helped with an overall relaxing and enjoyable experience. The hotel staff provided information on local transportation, and attractions. Our interactions with them were always friendly and cheerful, and they went out of their way to ensure we had a great time and had everything we needed.

REDCASINO, General Manager at BEST WESTERN Red River Inn & Suites, responded to this review
Dear Satisfied Guest, Thank you for taking the time to review your stay with us and for the PERFECT rating. Providing our guests with the best possible hospitality and service has always been our mission. I am very pleased to hear that our staff made your stay pleasant. We here at the BEST WESTERN, are looking forward to having you back as a guest in the future. Take care!

"Great!"

5

Mary F, Corpus Christi, Texas
03/10/2016

This is an excellent place for my husband and I to stop on a long trip to visit family in Kansas. Easy access off/on the Interstate. Both times we stopped (coming and going), our room was clean, the bed very, very comfortable, and the air conditioning wonderful. Check in was quick and easy and the breakfast was just right for a long day of traveling. We used the shuttle to WinStar rather than drive; it runs about every 15 minutes. We will definitely continue to stop here on our trips. Only complaint was the pool was already closed for the season and it was still pretty hot in early September!

REDCASINO, General Manager at BEST WESTERN Red River Inn & Suites, responded to this review
Dear Guest. Thank you for giving us a perfect rating and making Best Western Red River Inn & Suites your ‘go-to' property. We do take pride in catering to our guests' needs the best way we can. I do apologize about the pool not being open at the time of your stay. The pool is Seasonal and only open from Memorial Day weekend until Labor Day weekend, on average, are the hottest months of summer. We are looking forward to seeing you again on your next trip to Texas!

"Very nice and quite"

4

mester516, Houston, Texas
28/09/2016

The desk clerk was very friendly and quick to check us in. She seemed knowledgeable about the area and gave good recommendations. Good location. Quiet. Clean and comfortable big room. Very nice breakfast. Had a good one night stay. Thanks.( Oh, it would have been nice to have a soap dish in the tub/shower area.)

REDCASINO, General Manager at BEST WESTERN Red River Inn & Suites, responded to this review
Dear Guest. Thank you for taking the time to review your stay with us. I am very pleased to hear that our staff made your stay pleasant. Providing our guests with the best possible hospitality and service has always been our mission and we deeply apologize there was no soap stocked in the bathroom. Looking forward to seeing you again soon.

"Stay"

3

Brian T, Fort Worth
19/09/2016

We were charged 4 times on our Credit Card for a 1 night stay and 3 days later they are still on my Credit Card blocking available credit! Unacceptable change your police Best Western or we will no longer be a customer at any Best Western nor a Rewards client!!!

REDCASINO, General Manager at BEST WESTERN Red River Inn & Suites, responded to this review
Dear Valued Guest, Thank you for taking the time to review your stay with us. Pre-authorization of your credit card is technically a "hold" on your credit card credit line from a purchase placed there by a merchant who has initiated a charge, but not completely processed it, this is processed the day before the date of reservation after the 24hr cancellation policy has expired. When the merchant actually completes the charge process (at time of CHECK OUT), the pre-authorization amount will be replaced by an actual charge debited from your card. I have included some important points regarding this process:
• We swipe your credit card at check in to ensure you have enough funds to settle your final bill and we hold this amount throughout your stay, this will also include an additional authorization of $25 per night for incidentals. The amount we check for will depend on the length of your stay.
• No money is taken from your credit card but it will show as a 'Pending Transaction/Authorization'.
• The authorization of your card will last the length of your stay and it will take up to 5-10 days after your departure to be released.
• You can use a different card or cash for your final bill. Please note, if changing credit card or paying cash for stay this must be done at time of CHECK IN.
We sincerely apologize if you did not know this in advance. Please feel free to contact the hotel if you are still seeing the “holds” or have any further questions.

"Very good stay for a single 60 year old female traveler"

4

TexasCityTexas, Houston, Texas
19/08/2016

I stayed here on my way from Houston to Omaha and again on the way back because I just felt safe sleeping here. The desk staff impressed me right away; very helpful and friendly. The king room is big and comfortable and A/C worked well. The breakfast was free and very good (I had waffles with peanut butter and syrup and sausage. YUM!). Proximity to WinStar is great, just 2-3 minutes down a small road - another reason I wanted to stay here :). They had a little plumbing incident my first stay but no problem the second time. The bed was more comfy the first night and pretty hard the night I spent on the way back so might want to ask some questions about mattress. I will stay again and recommend.

REDCASINO, Guest Relations Manager at BEST WESTERN Red River Inn & Suites, responded to this review
Thank you for your review and for choosing our hotel. I'm happy that you enjoyed your stay and we are looking forward to having you again as a guest in our hotel.

"Very pleased!"

4

MaryBlanco, Austin, Texas
12/08/2016

Cheaper than Winstar hotel. Shuttle runs 24 hours, so easy to get there. The free breakfast was exceptionally well attended to, restocked, & kept clean. All the staff were friendly. Housekeeping was great. Again, 5 stars to the breakfast attendant. Will definitely stay here again. For the money, this place exceeded my expectations.

REDCASINO, Guest Relations Manager at BEST WESTERN Red River Inn & Suites, responded to this review
Thank you for your review and for choosing our hotel. I'm happy that you enjoyed your stay and we are looking forward to having you again as a guest in our hotel.

"New and clean"

4

User
30/07/2016

We stayed here after a concert since the casino rates were too high. The hotel looks new and the room was very modern and clean. Our room had a microwave and a fridge. Breakfast was included and was more than just cereal; there were cheese omelets and sausage links as well as a waffle maker. The staff was friendly. I only rated it 4 instead of 5 because our room was on the first floor near the lobby and we could hear noise from the breakfast area as well as the front desk. If a soundproof door were added to block some of the noise, that would be great. Also, there is a free shuttle that runs to the casino 24 hours a day. I'd definitely return!

REDCASINO, Guest Relations Manager at BEST WESTERN Red River Inn & Suites, responded to this review
Thank you for your review and for choosing our hotel. I'm happy that you enjoyed your stay and we are looking forward to having you again as a guest in our hotel.

"Nice and clean...a little out of the way"

4

John B, Houston, United States
26/07/2016

Check in was a little slow. Very friendly staff, room nice and clean. The hotel is a little out of the way. (Not on feeder road) Once there very quite location, no freeway noise. Will not post to trip adviser again. A short review is not allowed.

REDCASINO, Guest Relations Manager at BEST WESTERN Red River Inn & Suites, responded to this review
Dear Guest. I am so glad to hear that you enjoyed your stay with us! I hope your next stay and just around the corner. Call us if there is anything we can help you with.

"Excellent stay!"

5

rojodennis, Alvarado, Texas
15/07/2016

We were just trying to get away for a night. It was a last minute decision. The place was very clean. The room was very clean too. I dislike climbing into a bed because I feel they aren't always clean. With that said, the bed was clean and comfortable. I was impressed!!!! The bathroom was very clean. The breakfast was okay. The biscuits were a tad dry. That's the ONLY complaint I can come up with. The staff was very nice. They were always smiling, helpful, and polite. Great place to get away. I would stay there again.

REDCASINO, Guest Relations Manager at BEST WESTERN Red River Inn & Suites, responded to this review
Dear Happy Guest. Thank you for giving us a perfect rating. We do take pride in catering to our guests' needs the best way we can. If you're traveling to our area again soon, don't hesitate to call us. Take care!

"Better than expected "

5

Patrioticpatriot1, Dallas
11/07/2016

We stayed here to visit Winstar and see a show. Been to Winstar several times but never stayed overnight in the area. I tried to get a room at the Winstar hotel but it's always booked.
I really did not want drive back to Dallas at midnight so we booked a room here.
The staff could not have been nicer. Our room was small but efficient and comfortable. He had a jacuzzi tub in the room and a view of the pool.
The breakfast was average but it was free. Can't complain about free.
I loved that the casino shuttle came by every 20 minutes. No need to drive and park at the casino.
Can't imagine the Winstar hotel would be any nicer. I'll just head straight to this one next time.

"lots of fun and like family"

5

Thomas H, fort worth, United States
10/07/2016

my wife and go so much it's like go to see family and friends they make your trip so much fun they ask you how you are and who are you seeing . I needed a stool and tammy found one for me I like how she just like a friend we be back not just to see tammy but to have fun.

"Birthday "

5

User
08/07/2016

I enjoyed my stay very much! Just as mention, the shuttle was easy to travel on. I didn't have to dri e my vehicle at all while there. Tammy was so wonderful to me and made sure everything was perfect. I will stay there again.

"A pleasant stay!"

5

MrsYummy, Grapevine, Texas
03/07/2016

Went to Winstar for one night to see a concert. The Best Western was highly recommended by reviewers on TripAdvisor so that's where I stayed! Check-in was fast and the front desk personnel were very polite, pleasant and welcoming. The hotel was extremely clean from the front lobby to the room! It was probably one of the cleanest rooms I have stayed in and I usually stay at **** properties. The bed and bedding were super comfy. The room had a refrigerator, coffee maker and a safe. Plenty of room. Bathroom was spotless. I would highly recommend! They also have a complimentary full breakfast in the morning!

"Bring air freshener. "

4

User
16/06/2016

Hallway smelled a bit musty. Initially the room smelled like something was new, possible new carpet. Then we turned on the AC and it too smelled musty. The room was clean, restroom was large and the beds were comfortable. The lobby and outside grounds were also clean. The staff was helpful and friendly.

"Mailed us things we forgot!"

4

KarenSS50, Papillion, NE
11/06/2016

We stayed four nights over Memorial Day weekend. Hotel always smelled so nice when we walked in. Breakfast was nice and substantial every morning. I was extremely impressed when I realized I was missing some prescription medication when I returned home. I called Vicky at the front desk. Not only had they saved my medicine, but also had a small blanket we had left. They offered to mail both items back to me at no cost. NOW that's customer service! PSA -- triple check that you have all your personal items before walking out that last time!

"30th Wedding Anniversary Mini Vacation"

5

Norma B, AZLE, United States
11/06/2016

This is a very nice hotel but a little pricey considering it was discounted. My wife has been going through many cancer treatments and in and out of hospitals since before Christmas. She liked the hotel and the king sized bed was very comfortable. The breakfast was very well stocked compared to my business trips in the past but the sausage-egg biscuit I made with gravy had little flavor. LaQuinta's are good.

"Nice visit for concert "

4

txpackerfan10, Arlington, Texas
04/06/2016

Stayed for the night on a concert. Been here a couple of time nice place. Beds are comfee breakfast was about the normal for hotel. Shuttles to the casino around the clock I'll go again or depends on the price of the other they both are nice. Never stayed at the casino

"Great place"

5

Staci C, mead, ne
04/06/2016

Was an overnight pit stop for a family trip. It was a very nice place to stay. Hot free breakfast. Clean. Friendly staff. Free 24 hour shuttle to and from Winstar Casino. Would stay here again for sure if in the area.

"Best Stay In OKLAHOMA"

5

Daryl K, Independence MO, United States
04/05/2016

This is truly a remarkable place to stay. From the friendly staff to the remarkable rooms everything I rate an A+++. Will definitely stop there again when I pass through and recommend it to all who pass through that area.

"BEST Best Western Ever"

5

Christopher T, Comanche, United States
11/04/2016

You guys, you should be so proud of your place of business. This is one of the nicest looking and best quality of comfort Best Westerns I have stayed at and even took a few Interior and Exterior Design Ideas, as well as business protocols your hotel implements to bring to my Best Western that I am employed with so that we can better improve our Hotel for our frequent guests.

"Great location and great room"

5

Karen H, Rolla, Missouri
08/04/2016

Clean and comfortable- this is located right next to the Win-Star Casino so if they are booked or you just want a little more peace this is a good stop. We have been here twice on our way to Texas and it's a perfect stopover for us. Only 90 min to Dallas. Breakfast is included.

"Great stay"

5

Chasity H, Rowlett, United States
04/04/2016

First choice was Winstar but it was booked. We were very happy with our next choice, Best Western. Convenient location next to Winstar and the staff was very friendly. Would definitely stay there again.

"Excellent"

5

Chad D, oklahoma city, United States
23/03/2016

Staff was amazing, breakfast excellent the shuttle service was very prompt and the hotel was very easy to find. I would highly recommend this place for overnight or extended vacations. Probably nicer than any of the casino rooms and their sincerity is top notch.

"CLEAN, NEAT, COMFORTABLE, REASONABLE"

5

N3575LGjohnr, Harrah, Oklahoma
07/03/2016

This hotel was PERFECT in all ways! Very clean, everything in order - tidy. Spotless. Our room was very nice and very comfortable. Staff was wonderful and so helpful and friendly. Really made our stay enjoyable with their humor!

"Girls Weekend"

5

User
25/02/2016

We were celebrating my sister in-laws 60th Birthday and chose to stay at the Best Western. I have always had great service and as usual they did not disappoint. Everyone one was so cheerful and friendly. Hotel was very clean and breakfast was very good. Would highly recommend staying here.

"Exceptional Service"

5

User
19/02/2016

Front Desk help was extremely helpful and even chased down a shuttle bus for us without even thinking about it. We were close enough to the Casino where we could have walked but the shuttle service was nice.

"Value"

3

Tranna F, edmond, United States
16/02/2016

I thought the hotel was over priced, we had a Jacuzzi tub but was a little weird because it was just in the room by the bed. Overall cleanliness was great and the staff was very friendly. The major issue was the bed, it was very uncomfortable.

"Very Good!"

4

TheBoss99, Texas
11/02/2016

After leaving Winstar because they increased the price of our room once we got there, we called Best Western. They had a room ready and it was $100 less than we were going to be charged at Winstar! The room was very nice and the woman working there was too. The hotel is non-smoking which was a nice change from Winstar! It is also a VERY short distance from the casino and there is a shuttle that runs from the hotel to the casino. We didn't take it, but we could have....it was very frequent and we saw it often.
The breakfast was your standard free hotel breakfast fare....waffles, sausage, eggs, chicken biscuits, yogurt, cereal, fruit, bagels, pastries, muffins, toast, coffee, juice, milk, etc. It was just ok. But I really appreciated the fact that they offered the free breakfast....our plans to stay at Winstar certainly didn't include a free breakfast!
One thing....we were on the bottom floor near the side door. Inconsiderate people come in from the casino at all hours of the night slamming doors and talking loudly. If you want a quiet room you may want to ask for a top floor room.
$200 was more than I'd usually pay for a Best Western, but since it's at a prime location right next to the casino (that was charging $300 per room) I didn't think it was too bad.
Overall, large, clean rooms, good service, free breakfast....would stay here again!

"Red River Inn & Suites"

4

Chris N, Carlisle, AR, United States
07/02/2016

Staff very professional and personable. Check-in, check-out very efficient. Room is in nice shape, not spectacular but clean and in relation to cost. Very close to Winstar Casino and Golf Course, easy access off interstate, plenty of parking available. Shuttle runs 24/7 to and from Winstar Casino.

"No hot water!"

1

Jan4000, Plano, Texas
17/01/2016

Stayed 1 night and attended the Johnny Mathis concert. Paid $200. For the night This is not a luxury hotel but it has what you need, very comfortable bed, but better bring a blanket, if you choose to stay here. Paying $200. For the night you expect to at least have a hot shower. No hot water not even warm at around 8:45 am NO HOT WATER !
Would I recommend staying here. NO Thin blanket on bed. No hot water. Mentioned that at the desk and all I got was a oh so sorry .

"Excellent Hotel"

5

528christineo, Elberta, Alabama
07/01/2016

This hotel is great, good selection of breakfast items which are continuously refilled through the end of breakfast which is 10 am, staff are courteous and go above and beyond to make sure ones stay is relaxing, beds feel like one is sleeping on a cloud. Tip: Make reservations early (4 + weeks in advance of your stay) to save the most money.

"Great Hotel to stay if you are going to Winstar Casino"

5

Paula R, Thackerville, United States
07/01/2016

I would highly recommend this hotel. Wonderful, modern clean rooms. Huge room for 2 queens. Nice size bathroom. Hotel shuttles you to the casino and back 24 hrs. No need to pay the price at the actual casino when you can stay for half the price here. Great breakfast and nice staff. You won't be sorry.

"Is an O.K. Hotel"

3

Ann J, Dallas, Texas
14/12/2015

Breakfast Nothing Special! Hot foods---NOT HOT! JUICE MACHINE ---OUT of ORDER! Room was clean; but bathroom door dragged the tile floor real by; we still was able to close the door, though! Computer desk was in the wrong area of room - making traffic between one of the beds and desk- to bathroom- a little tight!! Internet in Room was Slower than others! Beds were good!

"Attending concert at Winstar Casino Events Center"

5

User
03/12/2015

I don't have a negative thing to say about this hotel experience. The employees were so friendly, the room was great. Comfy beds. They offer a 24 hour shuttle that will take you to and from the casino.

"Close to Windstar Casino"

5

dutchgirl350, Overland Park, Kansas
16/11/2015

Rooms spacious and well appointed rooms with excellent beds. Shuttle to Casino is a nice feature. Very friendly staff. Great value for the money. Cheaper then Casino hotel with easy access and very quiet location.

"Very Nice"

4

Kristi W, Fort Worth, United States
30/10/2015

This Best Western is very nice. My only compliant is the bed linens were threadbare, clean, but quite worn and thin. I asked for an extra blanket but there were none available so I got two towels (also threadbare) and put on top of me on the bed. I think that this hotel would be well-served to invest in nicer linens especially if they are going to charge so much for a room.

"Good hotel"

4

Russell W, Midwest City, United States
26/10/2015

My wife and I stayed for one night at this location. The room was comfortable and quiet. Everything in the room was in working condition and the room was clean. A complimentary breakfast came with the room and it was quite good. This location was next to Winstar Casino and a free shuttle back and forth to the casino was provided. The staff as friendly and very helpful. We enjoyed our brief stay at this location.

"Great Hotel"

5

User
15/10/2015

The hotel is lovely and clean, bright and cheerful. Hotel staff is friendly and very helpful. The room was clean and really nice, and includes a refrigerator and coffee maker. A shuttle runs 24 hours a day for the casino. The breakfast could have been better, but it was quite satisfactory. Would definitely stay there again.

"Great Hotel"

5

celticheart2824, Apopka, Florida
08/10/2015

I recently stayed at this hotel. I must say that the staff is great, the rooms are very clean, the beds a so comfortable. It is close to the casino with a shuttle that runs every 25 min. It is a little high especially if there is a concert at the casino. But you will be safe and comfortable. Say Hi to Tammy at the front desk.

"overpriced"

3

Libby C, Friendswood, Texas
07/10/2015

The best thing about this hotel is the staff, including house keeping. Tammy, at the front desk was exceptional. My sis left her favorite blanket in the room and as we were pulling out, one of the housekeeping ladies was running toward our car with it. The rooms and the hotel were clean, but the place is clearly in need of a face lift. My bed (we had a double bed room), sunk toward the middle pretty bad. The sheets were soft because they were so worn. I didn't go to breakfast, but one of my sisters did. She said the eggs were shaped like a square which probably meant they were powdered, biscuits cold, no coffee as the pot was broken. She said there was yogurt, some fruit, some baked goods. The first night we asked for more towels and they were brought to us immediately. It wasn't quite as expensive as the Win Star, but I feel $189 plus tax was a bit pricey for a motel. There is also no bellman. We all are seniors so that was a bit inconvenient for us. I would probably try a place in Gainsville if we choose to go to Thackerville again. Again, the best part of our stay was the staff.

"Overpriced"

3

John H, Denton, United States
05/10/2015

This hotel is close to the Windstar Casino and you can catch a shuttle back and forth, however, it is priced as high as the Casino, with none of the perks of the casino. We made a last minute trip up to see Celtic Thunder and there were no rooms available at the Casino, so stayed at the Best Western. Will not do it again.

"Thackerville"

5

User
05/10/2015

Outstanding describes our stay at the Best Western Red River Inn. The staff made you feel very welcomed. We will tay there again when we go back up to Winstar. This was the best bang for the money in the area. The shuttle goes to the casino about every 20 minutes.

"Good Value"

4

Denise Z, Hutto, Texas
04/10/2015

This is the second time we have stayed here when going to WinStar. It's convenient to the casino (just across the street) yet in a very quiet location. I feel it's a good value for the price. The room was clean and spacious, the staff very nice and the free breakfast had a good selection of tasty items. We always get a good night's sleep here without breaking the bank. I wish the rooms had a safe, otherwise our needs were met. This will continue to be our 'go-to' hotel in Thackerville.