Browse, filter, and select your list of sessions and activities. You can plan your schedule in advance and access it before and during the show via export or the conference app. This tool is provided for your convenience and does not guarantee admission to the sessions you select. Adding a session to your schedule does not register you for any preconference training or workshops.

Dennis Gershowitz, Principal, DG Associates

Dennis Gershowitz is principal of DG Associates, a consultancy that works with organizations to enhance their customer loyalty programs, achieve customer success, execute customer journey mapping and service design, develop improved tools for meeting customer expectations, and develop, define, or further their customer experience management strategies. An accomplished senior executive, Dennis has been recognized for his expertise in customer experience and loyalty, and for his leadership in aligning business and development strategy while transforming "good enough" operations into sustainable best-in-class winners. Dennis received his MBA from Case Western Reserve University and his Certificate in Advanced Management from Pace University's Lubin School of Business. He has also been honored with awards in services leadership, including Service Professional of the Year from AFSMI.