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Beat The Bogus Caller

At Scottish Water, we are always working so the water cycle never stops. We are committed to helping to reduce doorstop crime carried out by bogus callers, and we are doing everything possible to minimise the risk of anyone impersonating our employees or someone who is carrying out work on our behalf.

Genuine Callers

Anyone calling on behalf of Scottish Water, whether it is a Scottish Water employee or a contractor working on our behalf in your area, will always carry an identification (ID) card which has a photograph of them on it.

This may be either a Scottish Water ID card, or they may have an ID card for the contractor who is working on our behalf in your area. They will usually drive vehicles clearly marked with our logo.

Scottish Water employees, or any contractor working on our behalf, will never ask for, or accept, any money from you at your home.

3 C’s

We recommend that before you answer the door to anyone claiming to be from Scottish Water, that you follow our ‘3 C’s’ rule: Card, Check, Call.

Card

You should always ask callers to pass their ID card

or letter through theletterbox so that you can check their identity.

Check

Check the ID card carefully:

• Is the photo on the ID card the same as the person at the door?

• Has the card been tampered with in any way?

If you are not confident that they are a genuine caller, then send them away!

Call

If you are in any doubt about the caller’s identity, before you open the door please call our

Customer Helpline on 0800 0778778 and we can help you confirm the caller is genuine – a genuine

caller will always be happy to wait while you confirm their identity.

Don’t be fooled by bogus callers! If you are in any doubt, do not open your door and allow the caller access.

We work closely throughout the year with relevant partners to raise awareness of doorstep crime and bogus callers.

On occasion when we need access to customer’s property we normally try to contact them in advance and arrange a suitable time. However, there may be occasions when we need to cold-call, but all our staff carry ID badges and are happy to display these on arrival.

In a bid to help protect customers against Bogus Callers, we are offering an Anti Bogus Caller Pack which contains a personal electronic alarm, window sensor, door viewer, UV Marker Pen and guard bar.

Packs are available to the first 50 Scottish Water customers contacting us by emailing customermarketing@scottishwater.co.uk or writing to us quoting Bogus Caller Pack, Customer Marketing, PO Box 8855 Edinburgh EH10 6YQ.