Meoww's Unexpected Departure

Meoww? I mean really, who picks that as a name? Maybe that was my first clue to a very long and arduous week.

I love getting my nails done, but that doesn’t mean I want to open a nail salon! Yet this was Meoww’s reasoning for opening the business. I am all for people following their passion, however it wasn’t a passion for her. She thought it would be a cash cow and that is not the reason to open a business.

I was gobsmacked at Meoww’s attitude toward her staff, clientele, and business especially when she was from an HR background. She was absolutely clueless.

I have seen a lot of interesting behavior, but I have never seen an owner crouched on the floor trying to get a technician’s attention or walk through the salon using a code word. Meoww had no rules, no standards, and no idea WTF she was doing or how things should have been done, and she didn’t seem interested in learning.

The staff was inexperienced and incredibly slow, I have never had a model leave the same as she walked in. I was shocked at the poor quality of work and even more shocked that Meoww thought her technicians were “fine.” She hadn’t bothered to do any quality control or provide any education, direction, or guidance. I realized very quickly that the staff needed serious education, and I asked Joey to come back and do an intensive day of training. The technicians really pushed themselves and wanted to do better; they asked questions worked hard and took the critiques from me and Joey very seriously, and at the end of the day it showed because there was improvement in their work.

I was skeptical about Meoww. She was so resistant even during the renovation she resisted by having a melt down because I removed the U bar! I saw a difference in Meoww on reopening day and I certainly saw a difference with the staff. I just hoped that they were all able to follow through and keep it up.

Sooo… When I went back for my check up, I can’t even tell you how surprised I was to walk up to the salon and see a new sign, name, and owner. I understood why the staff felt betrayed by Meoww, I felt the same way!