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I set up my new tv and the direct tv remote mute, volume, and on off won't work.

I set up my new tv and the direct tv remote mute, volume, and on off won't work. It does, however, everything else works ok....chan changer, etc. My tv is a vizio and they told me not to ask them, to ask direct tv vut their web site is so confusing. Any suggestions? Thanks

Setup Instructions
Set the "Mode Switch" to TV.
Press and hold the "Mute" button and the "Select" button until the visible LED blinks twice.
Enter the 5 digit Code Below

11758 11756 10864 10885 11499

If none of these codes work for you please try this

The following instructions will help you do this.
StepNSet

Set the "Mode Switch" to the desired mode such as TV for a Television.
Press and hold the "Mute" button and the "Select" button until the visible LED blinks twice.
Enter the code "991" followed by the "device number"
1 for Televisions
2 for "AUX 1" devices - VCRs or DVDs
3 for "AUX 2" devices - Audio
You can step through the setup codes for this mode by pressing the "Channel Up" key to go forward through the codes or pressing the "Channel Down" key to go back to the previous codes.
You can try out each code by pressing one or more function keys such as power, volume or digit keys.
When you've found the setup code that works for your device, press the "Select" key.

Look up the control codes for your DIRECTV remote control.
Make sure your TV is turned on.
Slide the mode switch at top of remote to "TV".
Press and hold the MUTE button. This is located above the number 1 button.
While still holding down MUTE, press and hold the SELECT button until the green light at the top of the remote flashes twice.
Enter the first TV code you have. The green light on remote should flash twice.
Aim remote at TV and press PWR button once. The TV should power off.
Once the TV is able to power off/on and control the volume, slide the mode switch at the top of the remote back to the left (DIRECTV). Your remote is now programmed.
If the TV does not power off, repeat steps 4, 5, 6, and 7, using the next code for your TV brand.

If remote control fails to program using all available codes, try scanning for the code.

How to scan for TV codes on your DIRECTV remote

Make sure your TV is turned on.
Slide the mode switch at top of remote to "TV".
Press and hold the MUTE button. This is located above the number 1 button.
While still holding down MUTE, press and hold the SELECT button until green light at the top of the remote flashes twice.
Then enter 9911, the green light on remote should flash twice.
Point remote at TV and press CHANNEL UP button. Tap the CHANNEL UP button repeatedly until the TV powers off.
When the TV powers off, press and release the SELECT button.
Note: If the green light flashes three times before TV responds, then all codes have been cycled through.

Our remote controls are guaranteed to program to your DIRECTV receiver, however your TV may not be compatible with our remote control.

You can find more help in the Remote Controls section of our Technical Forums at forums.directv.com. You can also use our Interactive User Guide to learn the ins and outs of your remote control.