Home and Community Care services

Transport services may be available through your local Home and Community Care (HACC) service, or they may be able to suggest local options. To access HACC services it is it is recommended that you first have an assessment so that your needs can be understood and services identified. See My Aged Care for local services, or see below for your local HACC service.

Travellers Aid

Travellers Aid supports travellers by providing simple, practical travel-related support and aid that helps them travel independently and confidently, no matter what their background. Services include:

Medical Companion Service - Trained volunteers accompany regional travellers to and from their medical appointments in central Melbourne, giving them the confidence they need to keep their health appointments.We assist people able to travel independently but who are unfamiliar with Melbourne, or feel anxious using public transport alone.

The service is:

Free

Can be booked by calling 1300 700 399

Available to regional and metropolitan travellers

Must be booked in advance. A minimum 48 hours notice is required

Travellers must purchase their own public transport tickets. Travellers Aid will cover the volunteer's transport costs

Free Buggy Service - The service is handy for seniors and people with disability or mobility issues who require assistance navigating Southern Cross Station