Contents

The trace route (tracert) utility enables
you to view a network packet that is in transit and determine the number of
hops necessary for that packet to get to its destination. This document
explains how to run the trace route utility in a Cisco Intelligent Contact
Management (ICM) environment.

The information in this document was created from the devices in a
specific lab environment. All of the devices used in this document started with
a cleared (default) configuration. If your network is live, make sure that you
understand the potential impact of any command.

You can use the trace route utility in order to verify timely and
reliable connections between ICM nodes. You can also use the utility if the
ping command indicates request timeouts. For more
information about the ping command, refer to
Ping
Utility Usage.

The trace route utility determines the route that a packet takes to a
destination from a remote computer or computers. The utility shows you the
number of hops as well as the device IP addresses where, in a network path, a
route is broken or is incorrect.

When the trace route utility successfully runs, you see the message
Trace complete. If the trace route does not
complete, there is a network failure between the local and remote nodes. In
most cases, the problem is a network device, such as an IP router or hub along
the network path. In this event, contact your LAN administrator and provide
each hop of the trace route.

The sample output in this section shows a successful connection. Issue
the tracert command in order to start the trace
route utility in a Microsoft OS environment.