Configuring

Configure Apache; add this line at the bottom of
httpd.conf, and put the appropriate file
(apache-modperl.conf) in
place:

Include /opt/rt/etc/apache-modperl.conf

Alternatively, you could just copy/paste the contents of this
file into httpd.conf, but keeping it separate allows
you to easily comment it out entirely (just this one Include
line), update the outside file without worrying about the apache
conf, or maintain different versions of the file that can be
easily selected via a symlink or changing this Include line. It
just makes sense.

Restart Apache:

# sudo apachectl stop
# sudo apachectl start

Log into http://location.ks.uiuc.edu/rt as root:password
(yes, the default password is "password", so change
it immediately).

Add the users:

Add any authorized users we might need (people who
will need to access the RT web interface, not just submit new
tickets to it).

Configuration > Users > New User

Be sure to check the "Let this user be granted rights" box.

It's most likely desirable to allow users to update their own
information (like their password). Go to Configuration
> Global > User Rights and grant each user the right
to "ModifySelf."

Add the groups:

Add "sysadmin" and "sysassist" queues, as well as any others we
need.

Configuration > Groups > New Group

Immediately after creating the group, you can click "Members"
to add the necessary users.

Add the queues:

Again, add "sysadmin" and "sysassist" and probably any other
group you've created as a queue to house their tickets.

Configuration > Queues > New Queue

After adding the queue, click "Group Rights", and grant the
target group the following rights:

When this is fully set up, these rules should be for "sysadmin".
If we have any other queues we want to administrate via RT, those
should have their own addresses, and the argument to
--queue should be set accordingly. As always, any
occurrence of peoria.ks.uiuc.edu in this document should be
replaced with the actual location when installing for real.

*Note: This second "comment" address probably won't be needed,
but it doesn't hurt to have it.