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Your Excel reports, redesigned – time to evaluate!

Time to evaluate!

July, 2015

Customer Alliance

New features

Review Analytics Updates

Your Excel reports have been restructured and improved! We’ve made some visual changes, as well as added some numbers for you, so you’ll have a more immediate overview of your report as well as some additional information.

What’s the Excel report?

While you can customize all three, only the Excel reports are editable. This means that you have the chance to personalize them more, by analyzing and processing your data independently.

We know how important it is that you be able to efficiently report to management and communicate results to your team! Your Excel reports permit you to do just that – you can extract data, change the order of the information and highlight and bring to the forefront the elements important to you or to various employees.

What’s new?

With the new layout, you’ll have a more concise overview of your results and your past reviews. You’ll notice a number of visual changes throughout. Here are the most important changes and additions:

Combined Excel sheets
Your Customer Alliance reviews and external portal reviews are now all on the same tab, so you can more easily compare them.

Keep track of your evolution
You have an additional section where you can view the “change in value since previous date”. This means you can now more easily evaluate the progress of your ratings and keep track of whether or not you’re doing better!

View your last 100 reviews
This was previously only available to you on your pdf reports. Now you can view your last 100 reviews in the Excel in addition to your numbers!

Check out your new Excel reports in the “Reports” section of your backend!

Not a Customer Alliance user yet, but interested in improving your online reputation? Get a free live demo with one of our consultants!