Returns Policy

You may return the new item(s) with their product label(s), unwashed or used, keeping your invoice, within 14 days of delivery for a refund. You'll pay the return shipping costs except if the return is a result of our error (you received an incorrect or defective item, etc.).

You should expect to receive your refund within three weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return (5 to 10 business days depending on the transport and service used as well as the time spent in customs), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (3 to 5 business days).

If you need to return an item(s), go to http://return.byjulie.fr and follow the return instructions and conditions. After checking your request, we will send you an email to approve your return request, as well as give you instructions to ship the package. We will notify you by email of your refund, once we have received and processed the returned item(s).

Shipping

We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations. This is due to trade restrictions, economic and financial sanctions against certain countries by the European Union.

When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Estimates of the shipping date can appear on the "Shopping Cart" page by choosing the Country of destination with its postal code or when you validate your cart.

Please also note that the shipping rates for many items we sell are weight-based. A shipping calculator is available at the bottom of the "Shopping Cart" page after you have made your selection. After you have chosen your country and entered the postcode, you will get a postage rate.
To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.In order to conform to the general conditions of the carrier we use, all weights will be rounded up to the nearest 0.5kg.

You can find all these conditions in our page " General Conditions of Sales " or on our page " Transport "