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SALE "I'll take that chair." "Excellent choice." "Now sit there quietly and try not to ask the one question that will kill this sale." "Is the chair in stock?" "GAAA!!!" "The truth is that we don't sell chairs at all. We sell the hope that a chair will someday be made for you." "How long will that take?" "If I could answer that question, it would be the same as selling you an actual chair." "How about if I tell you it will ship in two months, and you call and yell at me every three months for eternity?" "Did you buy a chair?" "There's no way to know."

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The Boss addresses a meeting, "Our company is dying.. but not because of bad management." The Boss continues, "It's because we're not.." He points to a slide that says, "Customer centric." Wally raises his hand and says, "Well, I for one feel better knowing we have correctly identified the problem." Wally turns to Dilbert and says, "That was a little thing I call participation; you should try it." The Boss says, "Now let's break into four small working groups." The Boss continues, "And develop skits based on our new focus of customer centricity." Dilbert says, "Um.. there are only four of us." He pauses and then says, "Wait.. nevermind." The Boss sits at the conference table alone and thinks, "I'll call my skit 'The Electricity of Customer Centricity."

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THE CALL CENTER: A worker sits in front of a computer wearing a telephone headset. A woman supervisor says to him, "Carl, reduce your average call time or you're history." Dilbert holds a portable telephone in his hand and presses buttons to dial a number to the sound of "Beep beep beep beep." Carl answers the phone angrily, saying, "What?!" Dilbert says into his telephone, "I have a question about your product." Carl yells into the telephone, "Faster! Faster! Faster!" Dilbert says into his telephone, "Um... It's about the interface." Dilbert hears Carl say, "Great. Thanks." There is the sound "click." Carl's supervisor says to him, "Your average call time is way down. You get a bonus." Carl holds his bonus check and thinks to himself, "Maybe it's a mistake to do this job while I study for the priesthood."

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The Boss is hiding behind a doorway as Dilbert walks toward him. The Boss thinks, "The Master of Delegation hears the footsteps of his prey." Sticking his head out the door, The Boss says, "Hi." A startled Dilbert exclaims, "Gaaa!!" The Boss says to Dilbert, "Call this vendor and tell him I want the third thing he told me about." Dilbert says to The Boss, "Okay. That will save two minutes of your valuable time." Dilbert says, "When the vendor asks me dozens of questions should I just guess at the answers?" Dilbert asks The Boss, "Or would you prefer to spend an hour giving me enough background so you can avoid a two-minute call?" Dilbert says, "You know what's funny? This conversation lasted a minute... And there are two of us." The Boss asks, "Are you done?" Dilbert says, "I think you wrote down your own phone number."

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Carol sits across from the Boss, who says, "Carol, your overall performance rating is 'good.'" Carol screams, "AAAG! Good is bad! What did I do to deserve this humiliation?" The Boss replies, "Well, you gave me six hundred phone messages that said, 'It might have been Bob.'" Carol furiously replies, "You can't tell me that none of them were from a Bob." The Boss continues, "You arranged for all of my flights to have connections in war zones." Carol throws up her arms and says, "Excuse me for trying to save the company some money." The Boss says, "You held a press conference to announce that I was the Parkside Strangler." Later, Carol tells Wally, "And he refuses to take any responsibility for giving me vague objectives."

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Financial Advisor. Advisor: Convertible notes... preferred stock... municipal bonds... covered call options. These are things you can never hope to understand. So trust me and try to forget that my only career ambition is to drain your account like a giant mosquito. Boss: That sounds reasonable. Advisor: I'm always surprised at how easy this is.

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Boss: That doesn't sound like a work call. Carol: It isn't I don't have time to do my personal stuff on my own time. I have to do it on work time. Boss: I pay you to do work stuff, not personal stuff. Carol: Then how would I get all of my personal stuff done? Boss: That's not my problem. Carol: Then why did you bring it up. Boss: Because I need you to do work. Carol: I told you I can't get all of my personal stuff done if I do your work! Boss: Okay, okay. I probably could have handled that better.

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Dilbert: I have this conference room booked for a meeting. Alice: This is my private office now. I took it over. Dilbert: You can't just take over a conference room. Alice: I already did. It was easy. Now all I need to do is act as if it would be totally unreasonable to ask me to leave. Dilbert: You need to leave. I have this room reserved. Alice: That's totally unreasonable! I'm all settled in and I'm working on a company-critical deadline! Dilbert: I guess I could cancel my meeting. Alice: Perfect. Now get out of my office.

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Boss: I don't know where I left my phone. Can you call it? Dilbert: Sure, but it will make both of us unproductive instead of just you. Narrator: And then there were three. Alice: Gaaaa!!! Where is that ringing coming from???

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Catbert says, "We're no longer using the term 'work-life balance' because it implies that your life is important." Catbert says, "Now we call it 'work-life integration' so it's easier to make you work when you would prefer being with loved ones." Catbert says, "And I'd like to give a big thanks to those of you who never had a life." Dilbert says, "You're welcome."