Manager Network Operations

The Operations manager is responsible for managing, developing and coaching a team of Engineers which will provide operational support for SD-WAN product WAN Transport for AT&T Clients.

Roles and Responsibilities:

Provide both people supervision and technical leadership to SD-WAN POD team. Work with customer and other peers inside the organization to resolve critical issues. Ensure solution of SD-WAN, transport incidents with in agreed SLA and SLO. Develop growth plans for subordinates providing effective feedback and coach areas of opportunity to lead them becoming the best asset of our organization. Work closely with upper management to deliver or execute action plans to improve processes efficiency. 10-15 years of experience in people management, technical lead role in LAN/WAN operational support.

Key Competencies and Skills:

Self-driven, ability to work to strict timelines while maintaining output quality High level understanding of Network LAN/WAN Solutions. Ability to manage a technical team Ability to manage a complex situation/incident and resolve to clients satisfaction Experience with managing/leading a team of 10-15 people. Ability to work in a pressured environment Ability to multi-task Lead by example Flexible management style Be customer-centric Flexible to work in 24/7 environment