Form email alerts are going to Spam folder

What is JotForm?

JotForm is a freeonline form builder which helps you create online forms without writing a single line of code.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

Why do you not want to answer this thread?(Your answer will be sent to Jeanette and Aytekin)

Gaya Coronel

Asked on April 13, 2016 at 02:53 PM

I created a membership form and for some reason the submissions are going to SPAM. Please help us with this matter immediately. Thank you.

JotForm Support

Mike

Answered on April 13, 2016 at 02:56 PM

Could you please share your form URL with us? We would like to see your form email notification settings to investigate this further.

Gaya Coronel

Answered on April 13, 2016 at 05:37 PM

https://form.jotformeu.com/52765824265362

JotForm Support

Mike

Answered on April 13, 2016 at 07:02 PM

Your form email notification is currently configured to use our recommended sender address noreply@jotform.com.

I would like to suggest whitelisting our address. It seems that you are using SpamExperts service, so you can try to add our jotform.com domain to Sender whitelist. You may also contact your host/email provider to get the assistance on this.

If you would like to have more control over email alerts, you may also consider using your own SMTP sender on form.

Please feel free to contact us anytime if you need any further assistance.

IWPportugal

Answered on April 14, 2016 at 08:50 AM

Your suggestions for SMTP does not offer me the same options as shown on the link you provided. It does not offer me a selection to choose SMTP.

JotForm UI Developer

mert

Answered on April 14, 2016 at 10:39 AM

I checked your account and you are using the new "Emails" wizard which is the same for the guide provided. However, you can add "&test" parameter to your form edit URL and it will redirect you to our new wizard. Then, you can try Kevin's methods on previous posts, if you want.

Please, see the example URL from the below:

https://www.jotform.com//?formID=60552980475361&test

After, adding the "&test" at the end of the parameter, please try to follow the instructions from the guide. If you need any extra assistance, please do let us know.

Regards.

IWPportugal

Answered on April 14, 2016 at 10:45 AM

Thank you for your e-mail.A volunteer will get back to you in due course....