Government Contract | California
Software as a Service
(SaaS) solution and implementation services in
support of the Public Inquiry Unit Complaint
System Redesign project

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Bid Information

Bid Title:Software as a Service
(SaaS) solution and implementation services in
support of the Public Inquiry Unit Complaint
System Redesign project

Agency Bid No. Title:
RFQ 15-212

Received Date:05/26/2016

Close Date:
06/08/2016

Purchase Type:
Not Stated

Delivery Point:Various
Locations, California

Delivery Date:
Not Stated

Special Notices:Questions Due By
06/01/2016 12:00 PM

Specifications

Specifications include,
but are not limited to: The State of California,
DOJ requires the services of a Contractor to
provide a SaaS solution and associated
implementation services in support of the Public
Inquiry Unit (PIU) Complaint System redesign
project The PIU Complaint System Redesign
project addresses the need to obtain services to
develop and implement a new, streamlined
complaint system that has a separate landing
page and that provides a complete end to end
solution for receiving, tracking, storing,
managing and responding to public inquires. The
goal of this project will resolve the current
existing problems within the PIUs online
complaint forms and database. It is important
that the solution platform provides the
flexibility to accommodate future needs. The
Contractor shall provide DOJ with a customer
service platform that is implemented and
configured to meet the needs of the DOJs PIU.
The proposed solution must include software
licenses, hosting (cloud-based Software as a
Service), implementation support services
including configuration and customization of the
software to automate the business processes of
the DOJs PIU.