TripAdvisor Traveler Rating:

2.05Cleanliness

4.05Location

2.05Rooms

1.05Service

3.05SleepQuality

1.05Value

1.05

“Refund my Points”

May 27, 2014Richard W, Cherokee

In previous stays here I believe a micro-fridge was in the room. I checked their web site prior to this trip and it says, " microwave and refrigerators are available upon request". Our room didn't have one so I called front desk requesting a frig", NOT IN THSE ROOMS. But there was a piece of furniture for 1.
I then looked for a hair dryer. NONE. I went to the front desk requesting one.
NO EXTRAs available. Wait I said, the rooms are supposed to have one so go take one from a vacant room. ICAN"T DO THAT. Wait I'm here and don't have one and that room might stay vacant, so give it to me. CAN'T DO THAT.
Coming into town, I noticed guests using the swimming pools at various hotels/motels. We walked down to our pool, it was empty, no water.
Their site also says "free shuttle service to the casino". I didn't see a van or any means of transport for the hotel so I didn't even bother to ask.
I just paid off my credit card and I'm considering cancelling my account.
I have only been able to use the points for Days Inns and as bad as this stay was, last Memorial Days in Myrtle Beach was ten times worse. The place was such a dump, in serious need of many repairs, the GM refunded my cash payment and said she would also ask for my points back for the previous night. That never happened and I forgot about it until just recently.