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Hello,
Since I updated to the latest version of Thunderbird, many of my usual incoming emails are marked as spam. I have deleted the profile on this account and let it re… (read more)

Hello,
Since I updated to the latest version of Thunderbird, many of my usual incoming emails are marked as spam. I have deleted the profile on this account and let it rebuild, still many are marked as spam. Now I am having to monitor my spam folder. Also some of the emails that are marked spam by error, I marked as not junk, they come back to the spam folder.

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Black lines appear across the message part of emails when I first open Thunderbird. This has been happening the last couple of days and is very annoying. It used to hap… (read more)

Black lines appear across the message part of emails when I first open Thunderbird. This has been happening the last couple of days and is very annoying. It used to happen on Mozilla when I would go on the internet. It has stopped.
HELP!!! NOW!!!

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I have a new computer. My IT support asked me to give Outlook email another chance. I did for a week and decided it's not to my liking. So I installed Thunderbird.
I did… (read more)

I have a new computer. My IT support asked me to give Outlook email another chance. I did for a week and decided it's not to my liking. So I installed Thunderbird.
I did a search to find an email, and the search came back - 0 found. I knew this was wrong.
I then went to find the folder the email would have been stored in and found that folder is missing from my fold list.
I do see the folder on my old computer which is still alive, but it's not showing up on my new computer. These are not local folders but are listed in the University's email server.

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Whenever I double-click on a message, it opens in a new window, which is what I want it to do. The problem is too tall for either of my two displays. I can manually mov… (read more)

Whenever I double-click on a message, it opens in a new window, which is what I want it to do. The problem is too tall for either of my two displays. I can manually move the window around with a tedious combination of keystrokes / mouse clicks, which would almost be OK. The real hassle is that TB remembers the settings for this windows, and every time I open a message in a new windows, I get the same problem. I have searched these fora for this issue, without luck. I am using a new computer with new software: Win 8.1, and a new install of TB.

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When I first launch my email icon the following error pops up: An error occurred with the POP3 mail server. Mail server mail.midland-webhosting.com responded
What can I d… (read more)

When I first launch my email icon the following error pops up: An error occurred with the POP3 mail server. Mail server mail.midland-webhosting.com responded
What can I do so that I can access my email? Thanks!

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I cannot find my PW for Mozilla Thunderbird. I may have set up my MT account originally with <douglas@thegrid.net> and not changed it to my current address, which … (read more)

I cannot find my PW for Mozilla Thunderbird. I may have set up my MT account originally with <douglas@thegrid.net> and not changed it to my current address, which is <douglasesl@charter.net>. Thus I am not receiving messages from MT when I request a reset.
So there may be 2 issues: the correct (incorrect) email address and the PW.
Help!

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I've been using Thunderbird for about 2 years and this problem has only started recently. Currently on 31.5.0 and Firefox 36.0.4 on a MacBook Pro. For some reason, every … (read more)

I've been using Thunderbird for about 2 years and this problem has only started recently. Currently on 31.5.0 and Firefox 36.0.4 on a MacBook Pro. For some reason, every time I *open* an email attachment to view it, Thunderbird automatically *saves* it to my Desktop whether I want to or not. In Preferences>Attachments I have it set to "Always ask me where to save files" (see attached). It's always been that way. Just because I may view an email attachment doesn't mean I necessarily want it saved. I know I can change the destination folder to something other than Desktop, but what if I don't want to save an email attachment at all...how do I stop it? Can't find a solution anywhere on the web even though I've seen the question raised by others over several years.

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I just got Thunderbird and connected it to my main Gmail account. The problem is that it is retrieving emails from 4-5 years ago. These emails were already deleted and it… (read more)

I just got Thunderbird and connected it to my main Gmail account. The problem is that it is retrieving emails from 4-5 years ago. These emails were already deleted and it is resulting in 1000's of emails... Any help? Thanks!

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I have one client that when he emails me the email show's up in plain text only. I have changed the view -> Message Body as setting, but this is a global change, wher… (read more)

I have one client that when he emails me the email show's up in plain text only. I have changed the view -> Message Body as setting, but this is a global change, where as this is happening to only this one client email address. I have to have his view in HTML format because he sends me meeting invites and calendar invites that do not show up.

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Could this issue with not being able to copy and paste any image within the email body, be virus or malware related?
Though I don't think I have any virus problems. Also … (read more)

Could this issue with not being able to copy and paste any image within the email body, be virus or malware related?

Though I don't think I have any virus problems. Also I have all the latest updates for Thunderbird.

I read some suggestions posted elsewhere and tried those but none of these worked :

DID NOT WORK #1 :

(If your Thunderbird email message is displaying strange-looking code (tags) after each link, images are missing (it looks like images have been stripped out), and the font appears different, or bold, then you’ve most likely changed the message body view inadvertently. To switch it back, simply:

Browse to View -> Message Body As -> and select Original HTML.)

DID NOT WORK #2 :

Email message looks fine, but doesn’t contain images

If the rest of your Thunderbird email message looks okay, but is missing images, or they appear to have been stripped out, it’s very possible that you’ve changed a setting that won’t let attachments (ie. pictures) appear inline (within the message body). To change this back, simply:

Browse to View -> and select Display Attachments Inline. )

DID NOT WORK #3 :

If you made the above changes to your Thunderbird settings and images still aren’t appearing in some of your messages, it may be that Thunderbird is blocking them because it thinks they are spam. To adjust your privacy settings and prevent the images from being stripped out, or not displaying at all (ie. being blocked), simply:

Click on the button to the above right of the email message asking you whether you would like to load images.
If the email message is from a trusted sender, you can click the link above the message specifying you would always like to load images in messages from this particular sender.

DID NOT WORK #4 :

If you’re still having troubles, or your changes aren’t being saved (ie. next time you open Thunderbird the images won’t display again) you can directly specify the default format Thunderbird should display email messages as in the config editor. To access it, simply:

Browse to Tools -> Options -> Advanced tab -> Config Editor
Search for mail.default_html_action and make sure it is set to 3 (allow original HTML). If you would like messages to open as text only (more secure, but you won’t see images, change the setting to 1).

Could you please suggest what possibly has caused this issue? Thank you for your time.

After reinstalling windows i tried to migrate my profile folder seamlessly but it looks like thunderbird overwrites files e.g. the filter rules (msgFilterRules.dat) after starting. Don't know if there are other files affected. The path and the profile name are the same as before.. Using GMX IMAP

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When I look at my inbox (or any other folder), I can see the icon if I have responded to a message or forwarded a message, but not the icon that the message contained an … (read more)

When I look at my inbox (or any other folder), I can see the icon if I have responded to a message or forwarded a message, but not the icon that the message contained an attachment. That icon was very helpful; how can I get it back?
Thank you,