The supply chain management (SCM) is described as management of flow of goods and services, which involves several activities, such as the movement & storage of raw materials, work-in-process inventory, and finished goods from point of origin to point of consumption.

However, essential changes in the SCM which include, need of beyond boundary approach of logistics, procurement, and inventory management created the need for the SCM BPO market. It offer some salient features, such as decrease in overall cost, meets the consumer demand, and flexible in supply chain. The industry is segmented into sourcing, type, service, industry vertical, and region. Based on sourcing, it is classified into onshore, nearshore, and offshore. It splits types of the market into Traditional SCM BPO and Business Process-as-Service (BPaaS).

The factors that drive the supply chain management BPO industry are also evaluated, such as rise in need of cost-effective operations and growth in demand for advanced SCM practices. The market faces challenges owing to data security, while outsourcing the SCM. In addition, it offers opportunities, such as adoption of cloud-based BPO for SCM. The integration of advance technology which includes cloud and analytics in the market by the key vendors lead to strong competition For instance, service provided by Accenture reduces logistics cost and improves service revenue. The industry is expected to grow at a considerable rate owing to technological advancement and integration of outsourcing processes with the SCM.