Article Categories

The Department of Transportation - Metro Rail Transit 3 (DOTr MRT-3) facilitated on Wednesday, 2 May 2018, the swift and easy retrieval of belongings inadvertently left by a passenger in one of the Point to Point (P2P) buses meant to augment MRT-3 operations.

Kariza Salonga, a 23-year old auditor in a company in Ortigas, took a P2P RRCG bus on the same day from MRT-3 North Avenue station to Ortigas station at around 7:30 am. However, upon checking her belongings after drop-off, she realized that she left important work-related documents inside the bus.

Salonga immediately sent a message to the Metropolitan Manila Development Authority (MMDA) via social media to seek assistance, and was then advised by MMDA to contact the management of DOTr MRT-3.

Soon as Salonga sent a message via Facebook, DOTr MRT-3 responded promptly and asked for her ticket number, which was instantly endorsed and coordinated to the management of RRCG.

At around 12:30 pm, DOTr MRT-3 informed Salonga that her belongings were recovered and may already be retrieved at the MRT-3 Araneta Center - Cubao Station. Salonga went to the station at around 7:30 pm to claim her lost documents, which were returned by DOTr MRT-3 to her as the rightful owner in good condition.

After retrieving her belongings, Salonga thanked and commended the DOTr MRT-3 through a phone call for attending to her concern swiftly and with utmost importance.