Citywide Survey

Survey Results

Overland Park works with the ETC Institute to conduct citywide surveys of residents. These surveys measure residents' level of satisfaction with municipal services, programs and amenities. The data is used for continuing analysis and comparison with previous survey results and ETC benchmarks. In 2016, more than 1,700 residents provided feedback through this survey.

City Services

Most of the residents surveyed were highly satisfied with City services. In particular, residents shared highest levels of satisfaction in the following areas:

Public safety

Parks and recreation

Code enforcement

City maintenance

City leadership

City communication.

Some residents expressed they would like more emphasis on:

maintenance of city streets, buildings and facilities, and

flow of traffic/congestion management on major City streets.

Almost 100% of residents responding believe the City of Overland Park is an "excellent" or "good" place to live, raise children, and work.

Overall Satisfaction with the City of Overland Park vs. Kansas City Metro and U.S.

Percentage of respondents who rated the item 4 or 5 on a 5-point scale where 1 was "very dissatisfied" and 5 was "very satisfied."

How Residents Rate the Commmunity Where They Currently Live: City of Overland Park vs. Kansas City Metro & U.S.

Percentage of respondents who rated the item 4 or 5 on a 5-point scale where 1 was "very dissatisfied" and 5 was "very satisfied."

Overall Satisfaction with City Services by Major Category

Percentage of respondents who rated the item 4 or 5 on a 5-point scale where 1 was "very dissatisfied" and 5 was "very satisfied."

Major categories of service that should receive the most emphasis from city leaders over the nexttwo years.