Experience

Documentation team including development, implementation, support, authors and illustrators.

Work in a team

Process analysis, optimization and documentation (web and document)

Training material development

Information system analysis, optimization and blueprint documentation

Documentation and information technologies used

Docmentation and information formats

DITA (topic based text)

OntoML (parameter based data)

FrameMaker (document template)

RDF/OWL (open linked data)

SGML

Illustration formats

EPS

SVG

Document/content management systems

Multiple home grown document management

Alfresco (open source content management)

Componize (DITA based component content management)

SDL

Documentation tools

FrameMaker

oXygen editor

FontoXML

There are many tools, systems and technologies. Technology is developing fast so you have continuous choices to make. You do not want to be in a position where your vendor decides on your progress. On the other hand, vendors do help you to move forward faster, they do help you learn the next steps. There is always this balance to partner with a vendor but allow for future growth. Open standards help you to prevent lock-in and many vendors understand and help you optimize to take advantage of the technologies.

Key is that the technology is only there to support your process for creating, managing and distributing your information.