Reviews

Sheraton New Delhi Hotel is rated
3.2 out of
5 by
42.

Rated 5 out of
5 by
Case66 from
Great staffI stayed at the hotel for two month (June and July). Never had reason to complain. Choice of three restaurants, and 5 min walk puts you in the shopping mall with another multitude of restaurants.
The staff is friendly and very helpfull. Especially in the club lounge!

Date published: 2018-08-11

Rated 4 out of
5 by
DalikosTheWhite from
Excellent Food !! Good staffStayed for 6 days, enjoyed the food and overall had a great stay. Only downside was there were some renovation going on inside the hotel, so getting some shut eyes during afternoon was a huge problem. My colleague was also staying on the same floor as me and one below my floor and both of them had the same issues. Otherwise fully recommend the hotel. Loved the breakfast and dinner buffet.

Date published: 2018-07-30

Rated 5 out of
5 by
DavidZoom from
Good hotel, great value for the locationI come to India once per year for a long trip to Mumbai, Bangalore, and Delhi (and sometimes Pune and Hyderabad). I have stayed in many hotels; and I have platinum status with both Starwood and Marriott.
I had a great stay at the Sheraton in Saket. I received particularly excellent service from the team in the executive lounge: Pankaj, Paranay, Yogesh, and Rahoul; as well as Sonam the guest relations contact, and Umesh who cleaned my room.
Best,
David

Date published: 2018-04-24

Rated 5 out of
5 by
DavidZoom from
Good hotel, great serviceThis hotel has good facilities and is conveniently located in South Delhi. It was a great value when I stayed there. I received excellent service from every staff member I interacted with. I was particularly impressed by the hospitality I received from the team in the executive lounge: Pankaj, Paranay, Yogesh, and Rahoul, as well as by the room cleaner Umesh, and the guest relations executive Sonam.

Date published: 2018-04-13

Rated 4 out of
5 by
Guru45 from
Quiet, graceful charm in the heart of South DelhiLocated adjacent to a busy commercial and shopping area, this hotel provided an oasis of serenity and graceful charm in the heart of bustling South Delhi.
The property and the room were excellent; exquisitely clean, understated, and serene.
What was absolutely outstanding was the food at the onsite restaurants, and the service of the on-site staff. In a short 2 night stay, every meal was memorable. The chefs do a wonderful job of providing a multitude of choices to meet every palate. I thoroughly enjoyed the Old Delhi, New Delhi and traditional South Indian cuisine that was available.
The staff were outstanding too; from the front desk staff (thank you, Nicola!) to the restaurant wait staff (Dheeraj) to the personal trainer in the hotel gym (Umesh), everyone was wonderful to interact with, and went out of their way to pay close attention to our every need.
Will definitely stay here upon future visits to Delhi.

Date published: 2018-01-24

Rated 1 out of
5 by
kai88 from
A grand messThis hotel looks old and worn but doesn't have a price tag to match.
The staff at the front desk are lost-it took almost 30 minutes to get me into a room. Worse than this I was overcharged about $600 and since the hotel couldn't figure it out my credit card company had to do the work.
The rooms are terrible and smell dank. Toiletries are worse than you'd get at a dollar store.
It is rare I can't find a good thing to say about a hotel but this hotel is a very special one.

Date published: 2017-11-09

Rated 5 out of
5 by
DRROHIT07 from
Great Hotel and excellent service and courteous staffhave been a regular at the sheraton hotel as it has great rooms and excellent ambiance with a very courteous staff
special mention for Guest relation officer Shefali , she was excellent in her work very couretous/promt and efficient in her work
keep up the good work Sheraton and Shefali

Date published: 2017-10-02

Rated 2 out of
5 by
RobertSPG75 from
Disappointing ServiceThe service levels at this hotel continue to deteriorate. Upon arrival the check in process was extremely slow and they did not have my suite available. Finally this was resolved after additional waiting. Was woken up early on my one day of relaxation with construction noises. Of course was unable to get back to sleep. upon check out I specifically asked that they ensure my SPG nights be correctly posted. Of course they were NOT and now I am dealing with SPG. I had the same problem on my last stay that took weeks to resolve. Overall not happy with this hotel. Only tolerate because they are part of the SPG group.