Maybe I should throw my hat in the ring, become their CEO and then fire everyone and re-hire with REAL support. That, or just shut it down

Jokes aside, if I were them, I'd hire you in an heartbeat. The problem with those companies is that they hire "resumes", not hands on practical people who not only know the business inside-out, but who aren't afraid to get their hands dirty and do real work. The scope of most CEO's work comes down to strategic decisions and PR. Only the CEOs who stay on top of absolutely everything succeed in customer satisfaction: Jeff Bezos, Steve Jobs, Elon Musk, Larry Page, etc.