Applicable Policies

Delivery Policy

As per the terms and conditions laid down by the nbpdcl, every consumer who pays
the utility bill online will be provided with an printable Acknowledgment e-Receipt
after successful completion of payment. The consumer who registered their email-id
and mobile no. will get the information of payment on e-mail as well as SMS on their
mobile.

Refund Policy

In the event of refund of the amount to the consumer for any reason, the amount
will be refunded to the Consumer on the concerned credit / debit card through Internet
Payment Gateway process only and no cash refunds will be made.

The Transaction Processing Fee inclusive of service tax for Payment Gateway Facility
- Credit/ Debit Card shall be charged from nbpdcl Consumers and will not be refundable.
Any claim of interest on refund amount will not be entertained.

nbpdcl may change the terms and conditions and disclaimer set out above from time
to time. By browsing this web site, you are accepting that you are bound by the
current terms and conditions and disclaimer and so you should check these each time
you revisit the web site.

Cancellation Policy

If any transaction fails, the same will be refunded to the respective A/C of the
payee within 2-3 days by the Bill Desk after reconciliation. The other terms will
remain same as the Refund policy.