Re: Flashing orange-

Noted on the above, I know it's not the wireless functionality of the router as I'm getting similar speeds on wired. I just didn't want to get charged for a callout that was due to something I'd done wrong, but to be honest I don't think there is anything I am doing that is wrong.

I will keep you posted- Do you know what the flashing orange light indicates? When this happens and I go through the diagnostic tool that pops up in the browser, there is not an option for a flashing orange light. Further to this, I do not have a broadband light on my router? Even when it is functioning normally and the main light is blue? Does the Hub One router simply only have the one light?

Re: Flashing orange-

I just didn't want to get charged for a callout that was due to something I'd done wrong, but to be honest I don't think there is anything I am doing that is wrong.

The main check we advise for this type of problem would be the test socket as that rules out internal wiring. As long as your router is all plugged into there, and there's no loose wires it'll be unlikely to be a problem we'll charge you for.

Do you know what the flashing orange light indicates?

That means your router is out of sync to the cabinet (Green box in the street).

Further to this, I do not have a broadband light on my router?

Further to this, I do not have a broadband light on my router? Even when it is functioning normally and the main light is blue? Does the Hub One router simply only have the one light?

The broadband light will usually light up if your router attempts to authenticate to us, which isn't possible until it's in sync to the cabinet. When everything is working as it should be, it's normal for you to see just a blue light.