Secure Online Purchases

Benefits

The One-time Password (“OTP”) provides you with a more secure online shopping experience.

The OTP will be required when you make an online transaction with your Standard Chartered Visa Card / Mastercard® at designated online merchants which carry the following marks:

No registration is required for this enhanced service. Simply maintain an updated mobile phone number with the Bank, and you can enjoy a peace of mind shopping experience with your card.

Update your mobile phone number with ease!

If you need to update your mobile number with the bank, please visit any of our branch to submit the Change of Contact Information Form for Individual Client.

FAQs

What is 3D Secure?

3D Secure is a FREE service facilitated by VISA and MasterCard that lets you transact online securely using your Debit or Credit Card. This service is available only on 3D Secure merchant sites. Verified by Visa (VBV) / MasterCard SecureCode (MSC) use password protection during an Internet purchase to authenticate the customer as an added fraud prevention measure.

What are the benefits of 3D Secure?

VBV/MSC provides added assurance by verifying you while using your Standard Chartered Visa/MasterCard Card to make payments online. You can be assured that any online merchant giving VBV/MSC service is a legitimate commercial entity. A private code means added protection against unauthorised use of your Card when you make payments online.

VBV/MSC protects your existing Visa/MasterCard giving you assurance that you and only you can use your Visa/Master Card for electronic payments. The added protection of VBV/MSC is automatically enabled on your card.

What is One-time Password (OTP)?

A One-time Password is a password that is valid for only one login session or transaction, on a computer system or other digital devices. OTP is automatically generated via SMS to your mobile for authentication.

How do I register for 3D Secure?

No registration is required. This feature will be automatically enabled on your card. Please ensure that you have updated your latest mobile phone number with us, as the OTP will be sent to the mobile number in our records.

Terms and Conditions

Terms and Conditions for One-time Password for Online Payment (“Service”)

Your use of the One-time Password (“OTP”) provided by Standard Chartered Bank (Brunei) (“Bank”) is subject to the following Terms and Conditions (“T&C”). Please read the T&C carefully and make sure that you have understood it fully before using the Service.

In this T&C:(a) “Card” means a credit or debit card issued by the Bank;(b) “Credit Card Terms” means the agreement in force from time to time between you and the Bank which governs the terms of use of a Card in respect of which the Service is used;(c) "we," "us," or "our" refers to (i) Standard Chartered Bank (Brunei) or its successors and assigns (hereinafter the “Bank”); and/or (ii) Arcot Systems Inc. or its affiliates (hereinafter “Arcot”) operating the service on behalf of Standard Chartered Bank (Brunei);(d) "you", "your" or "yours" refers to the cardholder using the Service.

ACCEPTANCE OF TERMS

(a) The provision of the Service to you is subject to this T&C and the Credit Card Terms. We reserve the right to change the T&C from time to time. We will give you prior notice of these changes by posting a notice on our website or by such other means as we, acting reasonably, determine. You can review the currently applicable version of the T&C by returning to this page at any time. In addition, when using the Service, you shall be subject to any guidelines or rules applicable to the Service that may be posted from time to time at the Bank's website.(b) You agree that your continued use of the Service after you have been advised of revisions to this T&C either by notice on the Bank’s website or otherwise shall constitute your agreement to such revised terms and any applicable posted guidelines or rules.(c) You acknowledge and agree that the sending of any SMS by the Bank or Arcot and/or its receipt by you may be delayed or prevented by factor(s) outside the Bank’s control.(d) Unless explicitly stated otherwise, any new features that augment, enhance or otherwise change the Service shall be subject to this T&C.(e) The Bank reserves the right at any time and from time to time to modify or discontinue, temporarily or permanently, the Service (or any part thereof) with or without notice.

AUTHENTICATION

(a) When engaging in an online transaction whereby the Service is required, an OTP will be sent to your mobile phone number via SMS. You must input the OTP in order to complete the applicable online payment transaction. The Service is only applicable to the Cardholder with a valid mobile phone number registered with the Bank. Registration for the Service is not required. If you are unable to provide your OTP, or if the authentication through the Service otherwise fails, the merchant may not accept your Card in payment for that transaction. You agree that neither the Bank nor Arcot shall be liable in any way for any merchant’s refusal to accept your Card(s) for any payment, regardless of what the reasons may be.(b) By using the Service you agree to the use of the Service to evidence your identity and the use of your Card(s) to make payment for transactions authorised using the Service (including for purposes of authorization of transactions authorized in advance to recur at substantially regular intervals).

PRIVACY POLICY

(a) By using the Service, you authorize us to obtain from certain third parties selected by us, including consumer credit bureaus and other consumer reporting agencies, information about you, your credit / debit cards, to use in connection with the Service.

SECURITY

(a) You agree to safeguard the confidentiality of your card number and other verification or personal assurance information established by you with the Service (“Security Data”). You agree not to transfer or sell your use of, or access to the Service to any third party. Save as set out in Section 4(d), if you let any other person use your Security Data or disclose your Security Data to another person, you will be liable for all claims, losses and consequences arising from or in connection with all transactions made using the Service by or with the consent of that person, and all activities that occur using your Security Data.(b) If you have contributed to an unauthorised transaction, (for example by keeping a written record of your Security Data, failing to take reasonable steps to prevent disclosure of your Security Data to any other person, failing to take reasonable steps to observe any of your security duties referred to in this T&C, or delay in notifying us of an actual or possible disclosure to any other person of your Security Data) you may be liable for some or all of the losses resulting from the unauthorised transaction.(c) You agree to immediately notify the Bank by contacting us as we require in the Credit Card Terms for a lost or stolen card or of any unauthorized use of the verification information, or any other breach of security.(d) You are not liable under this T&C for loss caused by:

(1) fraudulent or negligent conduct by our employees or agents, or parties involved in the provision of the Service; (2) faults that occur in our systems, including the systems used to provide the Service, unless the faults are obvious or advised by a notice or message; (3) unauthorised transactions occurring before you have established your Security Data; or (4) any other transactions where it is clear that you could not have contributed to the loss.

YOUR CONDUCT

You agree not to:(a) impersonate any person or entity using the Service;(b) upload, post, email or otherwise transmit any material that contains software viruses or any other computer code, files or programs designed to interrupt, destroy or limit the functionality of any computer software or hardware or telecommunications equipment used by the Service;(c) spam or flood the Bank’s website or the Service;(d) modify, adapt, sub-license, translate, sell, reverse engineer, decompile or disassemble any portion of the Service (including, without limitation, the website) or the software used in connection with the Service;(e) remove any copyright, trademark, or other proprietary rights notices contained in the Service;(f) "frame" or "mirror" any part of the Service (including, without limitation, the website) without the prior written authorization of both the Bank and Arcot;(g) use any robot, spider, site search/retrieval application, or other manual or automatic device or process to retrieve, index, "data mine," or in any way reproduce or circumvent the navigational structure or presentation of the Service (including, without limitation, the website) or its contents;(h) otherwise interfere with, or disrupt, the Service or servers or networks connected to the Service, or violate this T&C or any requirements, procedures, policies or regulations applicable to the Service or of any networks connected to the Service; or(i) intentionally or unintentionally violate any applicable local, state, national or international statute, regulation, regulatory guideline or judicial or administrative interpretation, or any rule or requirement established by Arcot (all of which shall constitute "Applicable Law") in connection with your use of the Service.

OUR LIABILITY

(a) Nothing in this T&C shall operate as to exclude or restrict any liability, the exclusion or restriction of which is prohibited by Applicable Law.(b) To the maximum extent permitted by Applicable Law:

(1) Neither the Bank nor Arcot give any warranties or conditions (whether express, implied, statutory or otherwise) in relation to the Service, and both the Bank and Arcot exclude all implied warranties and conditions. (2) You agree that neither the Bank nor Arcot shall be liable to you or to any third party for any modification, suspension or discontinuance of the Service. (3) You agree and acknowledge that Arcot assumes no responsibility and shall not be liable in anyway whatsoever to you or to any third party for your use of the Service. (4) You acknowledge and agree that, except as otherwise in the Credit Card Terms, the Bank shall not be liable for any loss or damage arising from your failure to comply with this T&C. (5) Under no circumstances will Arcot or the Bank be liable for any consequential, incidental, special or indirect losses or for loss of profit, business interruption or loss of business opportunities resulting from your use of the Service regardless of whether such damages arise in contract, tort (including negligence) or otherwise and regardless of whether we have been advised of, or are aware that such damages have been or may be incurred. (6) Due to the nature of the Service, we will not be responsible for any loss of or damage to your data, software and computer, telecommunications or other equipment caused by you using the Service unless such loss or damage is directly and solely caused by our negligence or deliberate default. (7) Arcot and the Bank assume no responsibility for, and will not be liable for, any damage to, or any viruses which may affect, your computer equipment or other property on account of your access to, use of or downloading from the Services (including, without limitation, the website).

DEALINGS WITH MERCHANTS

(a) You understand that use of the Service does not, in any way, indicate that we recommend or endorse any merchant, regardless of whether the merchant requires the OTP. For example, the Bank does not verify the identity of the merchant or endorse the quality of the merchant's goods or services.(b) The Service can only be used when shopping at participating online merchants.(c) If there is any inconsistency between our internal records, and information relating to your Card(s) and related account(s) or your use of the Service, our internal records will prevail in the absence of evidence to the contrary.

AGE AND RESPONSIBILITY

You represent that you are of sufficient legal age to use the Service and to create binding legal obligations for any liability you may incur as a result of the use of the Service. Except as otherwise provided by Applicable Law or in the Credit Card Terms, you understand that you are financially responsible for all uses of the Service by you and those authorized by you to use your Registration Data, your password or other verification information.

PROPERTY RIGHTS

(a) The Service is protected by copyright and other laws of the United States and other countries. The Bank, Arcot and/or their suppliers retain all right, title, and interest in the Service and all content, information, websites, software, and other materials related thereto.(b) Some of the names referenced in the Service are trademarks or registered trademarks. You agree not to use any trademarks referenced or any confusingly similar marks for any purpose without the express prior written consent of the owner of the mark in each instance.

We reserve the right to cease providing the Service:

(a) if the card account is closed(b) upon the death or contractual incapacity of the Cardholder;(c) in the event of improper operation of the card account by the Cardholder; or(d) at its own discretion

We reserve the right to begin charging a fee for such Service by giving 30 days prior notice to the Cardholder.

Suspension and Termination

(a) We reserve the right to at any time suspend the Service without notice where we consider necessary or advisable to do so, for example, to protect you when there is a suspected breach of security, or when we have reasonable grounds to suspect that your registration data is untrue, inaccurate, not current or incomplete or when we may need to suspend the Service for maintenance or other such reasons.(b) We may terminate the Service or its use by you, after giving you sufficient notice and / or reason.

Speaking Up

Standard Chartered Bank (the “Bank”) is committed to maintaining a culture of the highest ethics and integrity, and in compliance with all applicable law, regulation and internal policy. As part of this commitment, the Bank has a ‘Speaking Up’ programme through which genuine concerns in this regard can be raised. Members of the public can securely raise Speaking Up concerns through this hyperlink, which is hosted on behalf of the Bank by a third party ‘InTouch’. Examples of concerns that can be raised through this website are concerns that relate to accounting, internal accounting controls or auditing matters and concerns relating to bribery or banking and financial crime. Concerns received will be forwarded to the Bank’s investigations team for review. Complaints relating to SCB banking services should not be raised through this site in the first instance, but through the SCB branch network, contact centres, Relationship Managers or the ‘Contact Us’ webpage.

Disclaimer

Please note that this hyperlink will bring to you to another website on the Internet, which is operated by InTouch, an independent company appointed by the Bank to support its Speaking Up programme. Please be mindful that when you click on the link and open a new window in your browser, you will be subject to the additional terms of use of the website that you are going to visit.