The heart of management in public safety communications rests on the shoulders of the "middle managers”. This course provides strategies for success for supervisors and managers who are caught in the middle.

The heart of management in public safety communications rests on the shoulders of the "middle managers”. This course provides strategies for success for supervisors and managers who are caught in the middle. Real world examples and techniques will be utilized to assist middle managers in understanding the best ways to communicate messages up and down, developing leadership qualities in themselves and mentoring subordinates, and avoiding the land mines that can impact both PSAP operations and career advancement.