Mandatory documents to carry for interview:
1. CV
2. Last 3 months salary slips (and appointment / appraisal letter, if possible) from current company
3. Relieving letter / experience letter from last company

Roles and Responsibilities:
* Respond to a high volume of customer calls and emails in accordance with pre – established company guidelines and procedures.
* Enter all relevant information regarding customer inquiries into the respective tracking system
* Accuracy in resolving customers concern and taking regular follow up
* Achieve the desired targets is Solved%, Adherence, Quality Metric
* Achieve the Customer Sat target on a daily basis

Job Requirements: –
* Graduation is must
* Must have at least 6 months of customer service experience;
* Must possess strong written Oral communication skills in order to effectively communicate with customers of vast ages, as well as managing confrontational and escalated customer complaints in a controlled and courteous manner
* Must demonstrate the ability to assess situations and provide quick and educated decisions to rectify customer complaints and conflict
* Must be able to work a flexible schedule to meet the needs of the business – Rotational Shifts
* Day shifts for female candidates