{"prsyd":{"minstay":1,"minstaymsg":"","enabledayuse":false,"advancedays":-1,"blockoutstartdate":"2013-06-30","blockoutenddate":"2013-07-05","timezone":"+11","maxadult":-1,"maxchild":-1},"prmla":{"minstay":1,"minstaymsg":"","enabledayuse":true,"advancedays":-1,"blockoutstartdate":"2013-06-30","blockoutenddate":"2013-07-05","timezone":"+10","maxadult":-1,"maxchild":-1},"prsyp":{"minstay":1,"minstaymsg":"","enabledayuse":true,"advancedays":-1,"blockoutstartdate":"2013-06-30","blockoutenddate":"2013-07-05","timezone":"+10","maxadult":-1,"maxchild":-1},"prrhb":{"minstay":-1,"minstaymsg":"PARKROYAL Rainbow Hills Bogor Resort opens in 2016. Email to glutfi@parkroyalhotels.com to make an advanced booking.","enabledayuse":false,"advancedays":-1,"blockoutstartdate":"2013-06-30","blockoutenddate":"2015-03-31","timezone":"+7","maxadult":-1,"maxchild":-1},"prkul":{"minstay":1,"minstaymsg":"","enabledayuse":true,"advancedays":-1,"blockoutstartdate":"2013-06-30","blockoutenddate":"2013-07-05","timezone":"+8","maxadult":-1,"maxchild":-1},"prpen":{"minstay":1,"minstaymsg":"","enabledayuse":false,"advancedays":-1,"blockoutstartdate":"2013-06-30","blockoutenddate":"2013-07-05","timezone":"+8","maxadult":-1,"maxchild":-1},"prskul":{"minstay":1,"minstaymsg":"","enabledayuse":false,"advancedays":-1,"blockoutstartdate":"2013-06-30","blockoutenddate":"2013-07-05","timezone":"+8","maxadult":-1,"maxchild":-1},"prnyt":{"minstay":-1,"minstaymsg":"","enabledayuse":false,"advancedays":-1,"blockoutstartdate":"2013-06-30","blockoutenddate":"2013-07-05","timezone":"+6.5","maxadult":-1,"maxchild":-1},"prygn":{"minstay":1,"minstaymsg":"","enabledayuse":true,"advancedays":-1,"blockoutstartdate":"2013-06-30","blockoutenddate":"2013-07-05","timezone":"+6.5","maxadult":-1,"maxchild":-1},"prsps":{"minstay":1,"minstaymsg":"","enabledayuse":false,"advancedays":-1,"blockoutstartdate":"2013-06-30","blockoutenddate":"2013-07-05","timezone":"+8","maxadult":-1,"maxchild":-1},"prsin":{"minstay":1,"minstaymsg":"","enabledayuse":false,"advancedays":-1,"blockoutstartdate":"2013-06-30","blockoutenddate":"2013-07-05","timezone":"+8","maxadult":-1,"maxchild":-1},"prskt":{"minstay":1,"minstaymsg":"","enabledayuse":false,"advancedays":-1,"blockoutstartdate":"2013-06-30","blockoutenddate":"2013-07-05","timezone":"+8","maxadult":-1,"maxchild":-1},"prssin":{"minstay":7,"minstaymsg":"We\u2019re sorry to inform you that we can only accommodate bookings with a minimum of seven days. Please adjust the dates you require and check again.","enabledayuse":false,"advancedays":-1,"blockoutstartdate":"2013-06-30","blockoutenddate":"2013-07-05","timezone":"+8","maxadult":-1,"maxchild":-1},"prsgn":{"minstay":1,"minstaymsg":"","enabledayuse":true,"advancedays":-1,"blockoutstartdate":"2013-06-30","blockoutenddate":"2013-07-05","timezone":"+7","maxadult":-1,"maxchild":-1}}

Guest Services Agent

PARKROYAL on Beach Road, Singapore

ABOUT PARKROYAL ON BEACH ROAD

Located conveniently in downtown Singapore, a stay at PARKROYAL on Beach Road hotel places you in the vicinity of Marina Bay – the doorstep to the city’s premier business and leisure destinations.

Get to popular world-class Singapore attractions such as the Merlion and the Esplanade easily within minutes, or explore quaint little shophouses and lesser-known local gems just around the corner.

POSITION SUMMARY

The incumbent will check in/out guests according to hotel procedures and ensure all guests’ accounts are correct and settled upon check out. Attend to all guests’ enquiries and complaints and to ensure guests’ satisfaction.

KEY RESPONSIBILITIES

Sell, register and assign rooms to incoming guests, ensuring that registration cards are filled up correctly. Check out departing guests as per procedures.

Inform relevant departments of arrival, room changes, check out and special arrangements.

Accepts reservation in the absence of Reservation Assistant.

Work closely with Front Office Supervisor in tight house situation to ensure maximum utilization of rooms.

Assist walk-in guests with alternative accommodation in event of a full house situation.

Record in Communication Book any unusual happenings and important matters for follow-up.