On Friday morning, a mother in Houston has been kicked off a Spirit Airlines Flight for breastfeeding her son before the flight takeoff.

A cancer researcher and a concert pianist, Mei Rui were traveling to New York along with her 2-year-old son and elderly parents to take part in a clinical study recording dealing with cancer. She said that the flight attendants asked her to settle down and to put her son in his seat to which she denied and said that she needs few minutes for finishing breastfeeding.

She explained the incident to KHOU saying, “I said as soon as your plane doors are closed, I’ll put him in his seat. You just don’t have to treat people that way.” One of the Spirit spokespeople disagrees the event by saying, “The reports from the crew indicate the door was closed at the time of the incident. The passenger failed to comply with crew instructions by not being safely buckled and secured for takeoff after being repeatedly asked to do so.”

In the video recorded by her from the inside the plane as soon Rui put her son in his seat, he started crying. She says KHOU that it was very humiliating to chase off someone in front of hundreds of people as they are not lawbreakers.

Spirit in an interview told PEOPLE that it was mandatory to remove the family for safety purposes. They said KHOU; they were forced to withdraw the passenger from the flight 712 when they refused to compliant the crew instructions many times while the doors were closed and to ensure the safety of their guests, FAA regulations and airline policies require all passengers to stay seated and buckled up during the takeoff.

“We reviewed multiple accounts from the crew and other guests sitting nearby, and we apologize for any inconvenience caused by this issue. As a courtesy, we’ve issued a full refund to the customer in question,” they added.