Tuesday, August 4, 2015

Recently I was part of a panel
discussion in a prominent TV channel on Bangalore as a brand. I probably learnt
and observed a lot more than I spoke but I thought that it would be appropriate
for me to share a few thoughts with you dear friend on the branding of a city.
Mind you, branding a city is not a new idea. One of the greatest advertising campaigns
of all time is the “I love New York“ campaign created by Jane Maas who is as famous
an advertising personality as you might come across. Take a quick look…

So what
about Bangalore?

I came to Bangalore in 1980, I am
sure none of you were born then, to study at the IIM and continued to live on
in this now not so wonderful city. But let me quickly add it is arguably the
best city in India at least to live in. But when you are talking about branding,
it is about being known for something or better still owning something not only
as a place to live in. When I came to Bangalore as it was then known it was
first “a pensioner’s paradise” and then the “public sector” city of India, not
to forget the “garden city“ tag that it inherited though some cynical editors
chose to call it the “garbage city” not so long ago! How times and things change!
But the city changed and things moved on from the early nineties as software
majors like Infosys and Wipro had their headquarters there. Tom Friedman’s book
“The World Is Flat” had Bangalore as its key setting and suddenly Bangalore
logically became the software capital of India and was at one point of time the
only Indian city that was a brand all over the world. Let me give you a simple
example. I have been travelling around the world to watch cricket World Cups. I
was in a mall in Johannesburg a day before the India Pakistan World Cup match
in which Tendulkar was to show his magic. But before that, in the mall, I literally
bumped into a South African gentleman in the mall. He accepted my apologies
graciously and asked me where I was from and when I said Bangalore, he looked
at me with awe and said “oh software?”. So even someone who is a technophobe
like me got branded as a software wizard! So much for the power of branding!
Today so much is happening in Bengaluru in the area of startups and
entrepreneurship that it is being called the “startup capital of India”.

So what are
the learnings?

Yes places can be branded too and we
do have a great example in India too of “God’s Own Country” as Kerala has been
so effectively and evocatively addressed over the years.

Branding takes time, effort and
energy not forgetting the clear strategy and we start by answering the question
“what we should be known for?”. Now in the case of Bengaluru it probably
happened due to the environment. Bangalore became the software capital of India
only partly by intent. The fact that some of the majors like Infosys and Wipro
were in Bangalore just made it necessary for the competitors to come there to
raid the people of these majors! But if you want to brand yourself as a city
against others you need to be clear of what you are offering. How can you be
relevant and yet different from your competition is a difficult question that needs
to be answered honestly, however difficult it is.

At the risk of repeating, let me tell
you that branding is not only advertising. It is just about everything that
your city needs to do. It is also about customer experience. While Kerala’s
scenic beauty lent itself to the theme line of “God’s Own Country” the state
realized even then that its infrastructure did not measure up to the lofty
claim. They had to focus on infrastructure and means of reaching the state. If
the airport of Cochin had to be improved or renovated, that was an important
part of this whole process.

Branding is not only about tourism
though most people tend to look at it only from that perspective. Yet today for
instance cities and states want to be destinations for investment. You can see
almost every state wooing investors from other states to come and invest here
in our own state.

My final thought is while branding
may have specific needs like tourism or investment there must be a larger
objective and that is standing for something that sets it apart and that is not
an easy question to answer. Start with research. But remember that branding is
a process, not an event, whether it is a person like you or a city like
Bengaluru.

Who knows you may end up with another
“I love New York” for your city!