Just moved to Las Vegas and had Cox Cable installed. They came out on Saturday and set up my Series 3. I had to explain to the guy that the Series 3 needed 2 cards regardless of the type. Aside from that, everything went smoothly.

The next day I realized I wasn't getting any HD channels other than the major networks. I called up Cox thinking that I hadn't asked for the HD package, but they said I should be getting them. Reboots and a few attempts on their side, and still no HD. So they rolled a truck today.

This tech was pretty knowledgable (I still had to explain about the Series 3, though). He brought 2 cable cards with him and swapped out the first one. We waited for it to upgrade, and then he paired it. It worked, the HD channels were now coming in.

He then repeated with the second cable card, but no luck. The second one didn't show the HD channels. He left and came back a bit later with another card, but this one had a physical issue and wouldn't insert properly into the TiVo. So he's scheduled to come back again tomorrow.

I was trying to figure out the difference between the installation that worked and the ones that didn't. We did notice that, for the one that worked, when he plugged in the card, the upgrade went to completion before the card info screen popped up automatically. For the ones that didn't work, I'm pretty sure the info screen popped up before the upgrade was complete. It's either that, or the tech attempted to pair the card before the upgrade completed.

Cox is coming out to my house with cards for the 2 TivoHDs I recently bought. The rep told me they were m-cards. I'll let you know what happens. I'll also tell Mandar you say hi

-Jamie

I just moved to North Kingstown. Tivo is shipping me 2 TivoHD's. Should be here Thursday! I called Cox, but the salesman didn't know if the cards were S or M (he admitted he didn't know what that meant). Please let me know if you actually received the M cards, so I can tell him how many to bring.

Just moved to Las Vegas and had Cox Cable installed. They came out on Saturday and set up my Series 3. I had to explain to the guy that the Series 3 needed 2 cards regardless of the type. Aside from that, everything went smoothly.

The next day I realized I wasn't getting any HD channels other than the major networks. I called up Cox thinking that I hadn't asked for the HD package, but they said I should be getting them. Reboots and a few attempts on their side, and still no HD. So they rolled a truck today.

This tech was pretty knowledgable (I still had to explain about the Series 3, though). He brought 2 cable cards with him and swapped out the first one. We waited for it to upgrade, and then he paired it. It worked, the HD channels were now coming in.

He then repeated with the second cable card, but no luck. The second one didn't show the HD channels. He left and came back a bit later with another card, but this one had a physical issue and wouldn't insert properly into the TiVo. So he's scheduled to come back again tomorrow.

I was trying to figure out the difference between the installation that worked and the ones that didn't. We did notice that, for the one that worked, when he plugged in the card, the upgrade went to completion before the card info screen popped up automatically. For the ones that didn't work, I'm pretty sure the info screen popped up before the upgrade was complete. It's either that, or the tech attempted to pair the card before the upgrade completed.

Hopefully he'll bring a bunch of cards tomorrow and it'll work.

I had a similar experience a couple months ago.

Somewhere on tivo's site (or on here maybe) is a how-to on not receiving channels. You basically go into tivo diagnostics and see if a channel is blocked or not.

Basically, Cox was blocking my non-network HD channels. They had the wrong channel lineup. Just took a lot of me trying to convince them they had the wrong lineup. Once convinced all they did is flash down the new information and everything was fine.

The original mistake is with how I ordered the service. I said "I want cablecard, digital service (with variety tier)." Needed to say "I want cablecard, digital service (with HD and variety tier)." Even though the HD is free.

Well, I am on day 2 and counting with Cox and the cable cards. Yesterday, the installer brings an M card, and it seemed to be a smooth transaction. Put it in, and he paired it, and checked that we were getting channels, even the premium HD ones. I did NOT have him check every single channel, he selected about 5 channels and everything looked good.
Later in the afternoon, I noticed a grey screen on a channel. Then another. I counted 20 channels in the 700 numbering that I was not getting on TiVo. They were not premium channels, but ones like NFLHD, HGTV, , etc. I call Cox, they first send a signal to the card to make sure everything is open, but it doesn't fix the issue.
The original installer comes out to see what the issue is, but doesn't have any cards with him to swap out. They setup an appt. for Saturday (today). Saturday comes, and about 1/2 hour after the time range for the installer to be here, I call Cox, and they let me know he is running late (really?). Another hour goes by, then the doorbell rings.
This is a different installer, who has one M card, and he is set to replace it. He calls Cox, and they tell him that he cannot use that card. That is the only M card he has (What, are these things made of gold?). He does have two S cards in the truck. Out he goes, comes back in, and starts putting them both into the TiVo. I stop him, show him the instruction sheet that says you first put in 1, and after getting that to work you put in the next one. He doesn't really like me to tell him his job, I can tell. Anyway, the first card gives Cox an error at their end, and the 2nd card gives us an error on the Tivo, and now I have NO channels. He hangs up with Cox, and tells me that they will be back Monday, since he has no more cards. I said, can you just put the original M card back? He tells me no, that since it was taken off the account, it can no longer be used. I am now getting angry.
The phone rings. I answer it, and it is Cox, asking to speak to the installer. I say, sure, but first, I want him to put the original card in and pair it with the system, so at least I have some channels for the weekend. She says, okay. I hand him the phone, and he talks for a minute, and I hear him say, "We can put the old card back?"
They can, and they did. I am now back with everything working except for those 20 odd grey channels. TiVo keeps getting no signal on those channels. They will be back on Tuesday evening, and I asked them to bring a few M cards, not just one.

Why am I writing all this. Not just for catharsis, but also to ask a question: I feel if the next cards do not correct the error, they are going to point to the Tivo HD as being the problem. What do I do at that point?

Thanks for reading, and thanks in advance for any suggestions on how to handle the situation at this point.

hi,
the Cox technition just completed my TivoHD cable card.. i had to pay 55.00 for him to come insert a cable card, then call the main office to register it... something i could have easily done.. if that wasnt enough, after he installed it he then informed me cox doesnt support multi-cards so i had to rent two single cards a month 55.00 each, or just use one and only be able to watch or record 1 show at a time. i could use the cox cable box/dvr and be able to record two.

nothing i can do about it, and thats how the cable company is, but i am disappointed.

hi,
the Cox technition just completed my TivoHD cable card.. i had to pay 55.00 for him to come insert a cable card, then call the main office to register it... something i could have easily done.. if that wasnt enough, after he installed it he then informed me cox doesnt support multi-cards so i had to rent two single cards a month 55.00 each, or just use one and only be able to watch or record 1 show at a time. i could use the cox cable box/dvr and be able to record two.

nothing i can do about it, and thats how the cable company is, but i am disappointed.

Are you sure it is 55 a month and not 50 for the truck roll and 5 each month for the single card. I pay 5 a month for each single. 55 a month seems a bit steep.

hi,
the Cox technition just completed my TivoHD cable card.. i had to pay 55.00 for him to come insert a cable card, then call the main office to register it... something i could have easily done.. if that wasnt enough, after he installed it he then informed me cox doesnt support multi-cards so i had to rent two single cards a month 55.00 each, or just use one and only be able to watch or record 1 show at a time. i could use the cox cable box/dvr and be able to record two.

nothing i can do about it, and thats how the cable company is, but i am disappointed.

That's BS...Cox here in San Diego does have M cards...mine was installed just over a year ago & it's been smooth sailing since then - they charge me $2 a mo for the card

I've called my local cox rep here in Santa Barbara and they charged $59 to install and $1.99 a month, and they do have multi-stream cards.

I have a quesiton though. Has anyone had luck with getting Cox to waive or credit the $59 back? Thats a bit steep!

Not in SB. They waived the fee once when they had to come out and replace a defective card. And once I managed to get them to re-pair a card over the phone to my tivo without a truck roll but that was like pulling teeth.

I just had had my new Tivo HD setup with cox in Las Vegas. It's been pretty smooth so far. They inserted an M-Card.

One thing I wish I had asked the guy. He had to go outside and do something with the wiring outside before installing the card. Any idea what he had to do?

Did he put in some type of adapter or tuner?

If it was anything like mine it had nothing to do with the card install itself. Apparently they're required to check the wiring when they make a service call, and stick a tag on to indicate the last time service was done. When my cable card was installed, the guy replaced some cable and a splitter, and got rid of an unneeded splitter.

If it was anything like mine it had nothing to do with the card install itself. Apparently they're required to check the wiring when they make a service call, and stick a tag on to indicate the last time service was done. When my cable card was installed, the guy replaced some cable and a splitter, and got rid of an unneeded splitter.

I wish my original installer had done that. There was a trap on my line, which was the issue I wasn't getting about 18 channels. Tooks 5 trips for them to figure it out.

BTW - I still don't get channels 764 and 765, which are Lifetime and Hallmark. They don't have a clue why, and since I don't watch those channels, it doesn't really affect me. Just upsetting not getting all the channels I pay for, and more upsetting that they cannot figure out why.

I just got off the phone with Cox in Northern Virginia and the CSR says there cablecards only work with Series3 Tivo and not TIVO HD. I am unconvinced, and will probably call back later, but I was wonder if anyone has Cox in Northern VA hooked up to a Tivo HD

Has anyone had any luck with trying to get Cox to lower or take off their fee? They want $75 to roll a truck to do 1 cablecard for my series 3. Needless to say this sorta negates the point of having one. Thanks.

I just got off the phone with Cox in Northern Virginia and the CSR says there cablecards only work with Series3 Tivo and not TIVO HD. I am unconvinced, and will probably call back later, but I was wonder if anyone has Cox in Northern VA hooked up to a Tivo HD

Somebody told you wrong. I have Cox in Hampton Roads and have been using a cable card in my TivoHD for several months with no problems.

Has anyone had any luck with trying to get Cox to lower or take off their fee? They want $75 to roll a truck to do 1 cablecard for my series 3. Needless to say this sorta negates the point of having one. Thanks.

The fees for truck rolls must vary widely around the country. Its $29.95 for them here in Cox Fairfax County in northern Va.

Has anyone had any luck with trying to get Cox to lower or take off their fee? They want $75 to roll a truck to do 1 cablecard for my series 3. Needless to say this sorta negates the point of having one. Thanks.

Quote:

Originally Posted by jcaudle

The fees for truck rolls must vary widely around the country. Its $29.95 for them here in Cox Fairfax County in northern Va.

It's $50 for Cox here in Orange County. I did get them to waive the fee a couple of months ago. I had to ask to speak with a supervisor, but when I pointed out that I am spending over $150 a month, he waived this fee, "just this one time."

I just got off the phone with Cox in Northern Virginia and the CSR says there cablecards only work with Series3 Tivo and not TIVO HD. I am unconvinced, and will probably call back later, but I was wonder if anyone has Cox in Northern VA hooked up to a Tivo HD

I have both a Series 3 and TiVo HD in Fairfax. Call back and tell them you have a TiVo and need a Cable Card installation.