Face language and body language are important components in everyday communication. Many times you may be hearing something, but the other person would be meaning something totally different. They may be hiding the real message intentionally or unintentionally.

Either way, success in communication happens only when we understand the real message, whether the other person likes it or not. Experts would be able to get this purely by observing body language, tons of research material (and criticism) is available on this subject.

What if there is a special body language, where you don’t have to “guess” at all, but the other person leaves clear signals which can be used to find out their real intentions?

Such a tool may not be feasible in real life, but in digital media, you always provide such signals. It may be simply visiting a website, or spending quality time there on a particular article. If someone cares to collect those signals, they can pretty much make out your intentions.

Oracle calls this “Digital Body Language”. Their Marketing Cloud (Eloqua) has a unique process which can analyze a web user’s behaviors such as web site visits, white paper downloads, social interactions, searches, Email responses and more, and can create an intelligent guess on their intentions.

This information is extremely valuable to marketers. While they traditionally depended on information such as demographics, purchase patters of their customers, now they can find out exactly what those customers intend to do on your website, and target accordingly. These micro segments will be much more powerful and likely to get you results.

While this information is extremely useful in campaign management, Sales teams also can find good uses for it. Let us say you are meeting a customer and would like to know their past interactions before speaking to them, digital body language analysis can give some unique insights to win that deal.

Modern business is a digital game and tools like Oracle Marketing Cloud can help you stay ahead! Visit CRMIT to Know more. www.crmit.com