FAQ

We charge by the square meter in most cases. However every project is different so in order to work out the meterage rate there are details such as if there is much to cut around like in bathroom or if its to be installed on a staircase that make a difference to the standard price. (see below: what information we need in order to send you a quote)

If there is masonry on the walls it is best to use a steamer. If on plasterboard do not use a steamer as you could damage the plasterboard.

Without a steamer, the best way is using warm water with detergent. Use a bucket and roller to cover wallpaper. Leave for a few minutes then repeat. Use a heavy duty window scraper to scrape away paper. Ideally you want to take off the top layer first if there are multiple layers.

If it is proving hard to remove; score the paper with a knife to let water in which helps it soak it through.

We will supply all paint and materials. Clients may supply their own paint but in some cases we may not guarantee on paints that have not been purchased by us. We do not provide warranties on workmanship for non-premium paints. The quotation provided by us will list the paint brand and colour that will be used as well as anything specific that we will not provide such as wallpaper.

We understand how hard it can be to visualise how the colour will look. So to help you make your decision will supply you with 3 sample colour pots as a complimentary service. We recommend looking at colour swatches and magazines prior to our consultation so we have a starting point. It is important to be sure of your colour choice before we start as it could become costly if you wait until we finish!

Not always. If your project is over a certain amount we would require a 10% deposit and a 10% deposit for materials in some cases. We would always notify you of this prior to starting in our Terms of Trade that you would receive.

Sometimes a part payment is also required part way through the work if it is an ongoing project that lasts longer than 2 weeks or is broken up into stages.

Most people underestimate the time and skill it takes to get a perfect finish.

While it might be fun to paint yourself did you know most of the professional’s time goes into the preparation of the surface? An experienced painter will know the best product to use, already have the tools and equipment, know how to prep properly, get a beautiful finish in a fraction of the time it could take you.

It also may be safer if there are high areas, ceilings to be painted or wallpapered as we will do it safely using the appropriate ladders or scaffolding.

Wallpaper is a specilaised skill. While you may be able to hang it yourself, will you get it perfectly aligned and pattern matched? We use a commercial grade adhesive not available in the shops, that will last longer and aid the application of wallpaper.There is no type of wallpaper we havent had experience hanging.

-We do not offer a guarantee on wallpaper installation as it is subject to wear and tear.

Painting:

-You can expect 10 years for the exterior.

-The interior usually results in more wear and tear so would be less but, as we recommend premium products such as Dulux and Taubmans, we offer a 5 year guarantee when we have used these paints where the work is on new surfaces or those taken back to bare.

-The keys to good paint performance are proper surface preparation, high quality materials and quality application.