Impact Stories

We can tell you about our clients' success, or we can let them speak for themselves. Here's the latter.

Construction

“In 2010, I first came across London Coaching Group. I was so impressed with the coach’s enthusiasm, knowledge and ideas that I took a gamble and immediately appointed her as my Business Coach. One of the biggest changes we’ve seen has been in the attitude of my team. As business owners we would all like to see every member of our respective teams have the same drive and enthusiasm for our businesses as we do. Unfortunately, that’s not always the case and I had certainly begun to feel my team had lost its drive.

Since then, my coach has helped me identify the issues that were holding my business back, put systems in place to address those issues, hugely improve team morale and, ultimately, deliver significant improvements in what was already a successful business. London Coaching Group has been a fantastic asset to my business. I’m so pleased I took that gamble… because it actually turned out to be the safest bet!

We have grown by 144% with improved margins and systems and we have bigger plans for the future. I had once read that only 0.4% of the businesses ever cross 10 million revenue mark and it is a good feeling to be a part of 0.4% club with bigger ambitions & knowledge that my coach and team are with me.”

Construction

“ActionCOACH came to my MD with a few business proposals. He put it off for many months and in the end he ended up giving it a go. And thankfully he did.

Our focus is now on our sales, we had a few less branches than what we have now. When ActionCOACH came on board, we then realised we had to start focusing on turnover and margins, and targets were put in place. Which gave us the scope to be able to grow to where we are now.

There have been differences to myself on a personal level and within the business. Yes, there have been massive changes – we’re a lot more focuses, and there’s a lot more realisation on what needs to be done. People have become more professional, bearing in mind the trade we’re in is not necessarily the most professional trade out there, especially with guys coming from a very young age. But yeah, it has massively changed people’s perspectives.

Truth be known, I have seen other business coaches and London Coaching Group and ActionCOACH was definitely the one for us to go for. And it’s been a massive benefit for our company.”

Recruitment

“Reflecting on my decision of working with London Coaching Group, I remember having a small voice in my head saying, “You don’t need anyone; you have managed pretty well so far on your own.” Although this was true I was constantly firefighting in my business. Now it is interesting to see how my coach is continuously helping me develop a capital P in my professional business.

Working with my business coach, I have developed a significantly clearer vision for my business. The way I do business is transforming with small and big changes that I am now proactively making. We are restructuring my business with defined goals and a fully functioning monitoring system. I have realized that the biggest change in my business has to come from me, and I’m confident that having an expert pair of eyes looking in from the outside on everything I’m doing will move me towards my goals.”

Property

“I was in what I thought was my last year of owning a business, it was a really hard time. I realised I needed help in order to keep this business going, because it was my passion but I was obviously struggling with things that I didn’t know how to deal with the business.

In the last nine months since I’ve been working with London Coaching Group, we’ve increased our turnover by 20%. I feel so much more confident. I know what I need to do, I’m always learning, so where today we’re planning our next year – in the next three months I know what I have to do to increase my turnover even more.

I think people might be a little bit afraid to even recognise themselves that they might need some guidance in business. But just take that first step and have the initial meeting.”

Finance

“I feel we have really broken through another ceiling with our team and after this one session it really feels like we’ve leveraged ourselves up another notch or two already this year.

The team have clearly been left extremely motivated and assured that we have a plan to achieve our mutual success. Stu and I often struggle to get the right level of involvement from the team in the positive vein required but you certainly achieved that in spades for us today.”

Subcontracting

“We developed the business as far as we could in terms of our products and services that we supply and install. The problem was that we got to a stage where we were unable to, ourselves, build the infrastructure in order to support that, and take the business to the next level.

I feel very different, I think my horizons have widened. I think I’ve seen potential for our business that I never really saw before. And I think London Coaching Group has shown how we can build a business, enjoy the process, reap the benefits and work ahead.

I think it’s a very worthwhile thing to undertake. You have to commit to it, it’s quite uncomfortable at times because it makes you face up to things perhaps you were ignoring because it suited you to do that. But it’s overall a tremendously positive thing to do.”

Fashion

“My coach had the most amazing influence on us and our business. A lot of business owners are far too involved in the day to day running of their operation to plan for the future. London Coaching Group model breaks down the business principles in bite size chunks that allow business owners to take control of their business, measure how effective various areas of the business are and plan for the future.

Before meeting LCG we felt a bit overwhelmed and lost as to how to take the business forward, but our coach gave us the confidence and tools to do just that.

My coach goes far beyond the realm of her role and is really passionate about the people and the business. I cannot recommend her enough.”

Automobile

“I received a cold call from my business coach, and I did not know who I spoke to at the time. We started up and then I had that realisation that there’s a whole world out there that are running businesses. I learned how to do my business technically, but with working with the facts and figures, it has just built more knowledge and understanding.

With looking at the figures, she looked at our quarter’s figures and realised how little money we were making. I did not look at my margins, and I just had a gut feeling when I knew we were not making enough money.”

Government

“From the first contact with London Coaching Group and the team I was impressed by their professionalism and knowledge.

I highly recommend LCG to anyone serious about their business and look forward to working with my coach in the near future.”

Research

“When we first came to London Coaching Group, we were in a position where the company was having some good years, some quite not so good years. So we were yo-yoing a little bit, we had transitioned from being a small company to a starting to become a medium sized company, but we wanted to have a more sustainable development.

We’d considered various things; a non-exec director, business consultant, professional qualifications with an MBA. And none of them seemed to quite fit the bill. After meeting with ActionCOACH, it seemed that that could bring us a bit of the best of all worlds, which is what it has done.

We’ve got a much better structure for the business. I think we have learned and gained the confidence that there are no great secrets about this. It’s not all about being a Richard Branson type guru, but having the right things in place, thinking the right way, thinking a very structured, ongoing and repetitive way helps you to achieve the goals that you set out for yourself.”

Retail

“First thing that my coach taught me was that we focus on EXPANSION. As I reflect on why my business was struggling for so many years, it is crystal clear to me that one of the key issues was that I was constantly focusing on surviving and not on achieving stretched goals.

It all seems a little bit like a magic wand has been cast over our company when, in reality, common sense has prevailed. My coach has demonstrated to me that making consistent and intelligent changes can indeed make incredibly effective changes in business.

It has helped me be in complete control of every aspect of my business – financials, marketing, sales, recruitment processes and staff. Through the process of recognising where I want to go and working diligently towards that goal, I have discovered hope on the horizon instead of the agony of hopelessness before.”

Retail

“Many years of running a business that is accidentally successful and conversations with friends who run their own businesses taught me just how much of an accident this success was. And particularly in conversation with one of my closest friends who had begun coaching with ActionCOACH a year before introduced me to the concept of how much I could change with mindset, planning, attitude. And the only way to learn that was really a teacher, however much common sense much of it might be – it’s really about learning how to apply your common sense.

Without question, I’ve gained a sense of clarity and direction. Having that level of mindfulness of where you’re going gives you the possibility to navigate to it. Coaching has enabled me to feel more confident, more empowered, and more in control.

You need to drop maybe a sense of arrogance and understand that whilst you may be very good at what you do, there are people that understand how to run a business better and that you can learn. Do it, it’s awesome.”

Social Care

“Our business was growing and I felt that we needed business management expertise to manage our transition into a larger company. Bringing in London Coaching Group has transformed our company beyond our expectations.

We now have an in depth understanding of our profitability and have built a highly motivated team. We are in the process of releasing time for ourselves by creating powerful systems that work for us and our clients. Our revenues since we started coaching have shot up 82% and we have already revised our targets upwards. We have identified what we need to measure in the business and most importantly, how to measure it.

We have grown in confidence – our whole LCG experience has been very positive and has allowed us to offer our clients differentiated quality and extremely high standards.”

Communication

“I had decided to accelerate the business and wanted to move quite fast. I was just aware of my own flaws and that I didn’t have the skillset to move at the pace that I wanted to, with the ambition that I had. I knew that I needed more help and more focus and more support and that I couldn’t do it, solo.

Rather than having five great ideas, and trying to do all five of them – and then juggling and dropping things – there’s been a process of total focusing. Literally my coach is there saying to me ‘These are your priorities, that this is what you need to focus on.’ And then us agreeing that, and then actually doing it, so you can see results.

It may seem small, but having a dashboard – so you’re measuring your results on whatever parameters – suddenly changes everything. As a young business woman, everything is chaotic and then you can suddenly go, ‘This is real, I’ve got control. We’re seeing growth, we’re measuring.’

I feel supported, so I don’t feel alone. Having that level of experience, excellence and knowledge on tap just changes it. It makes me feel like ‘Yeah, this is solid; I’m not doing this alone. We’ve got a plan.’

Security Services

“Working with my coach has transformed almost every aspect of our business. At a fundamental level the most significant change has been in CLARITY LEVEL. Our business now has an immense amount of structure in it with well-defined job roles and procedures. This change in organisation design and culture has automatically started reflecting in our improved sales and profitability.

We have also developed a laser like focus on our bottom line. We have reduced stock levels to release cash flow into the business. Overall, it is safe (in our security business style!) to say that London Coaching Group has touched and improved almost every aspect of our business and personal lives by bringing clarity and action in a disciplined manner.”

I.T. Infrastructure

“For some time now, my company had stalled if you like, got to a sort of plateau and was resting there, and I really wanted to take it to the next level. I was approached by London Coaching Group to take it to the next level and I just liked the way it sounded.

We really struggled to employ staff was the main thing for us, and the benefit of working with London Coaching Group was to give me that confidence and to make me push it forward.

So yes, we’ve employed more staff now and for a managing director I can now sort of look back and think ‘I should’ve done that a long time ago.’

It’s funny, but I didn’t really look for coaching to help me personally, more I wanted to develop the business. But actually it does everything, and I mean that sincerely, it’s really helped me personally as well. Because I have changed my attitudes, changed my view on things and of people. And it’s helped me develop, so yes it’s been a big improvement for me as well.”

Wholesale

“When I met the LCG team & my coach, it seemed I’d known my coach for ages. I am not sure if I can describe her in few words. But what is coming to my mind is angel, a woman with energy, great understanding and tolerance of the situation a company is in, along with the people running it. She is a professional, demanding at work. My coach is very good at what she does (the awards she has won attest to that) and is surrounded by a great team, which supports her. She has good intuition which works nicely with her knowledge. My coach has gone through a rough time with me and my company. However, I am sure that we are going in the right direction now.

I have been running my company with my business partner for nearly 10 years. However, it was the LCG team who showed us how to do it properly and, even in a recession, be successful. My coach has helped me to set my targets and work on them. I know I need more new clients. However, it happens that now even old clients stay in touch.”

Health

“I’ve come from a corporate background, and I remember being in the corporate environment – having these trainings, these workshops that help you to become a better manager. Going into business for yourself, you don’t have that. And for a long time, it was the case of just floating along, just having things tick by.

Suddenly, one of our life coaches who rents space from us said, ‘You need to try this business coaching. I am going to introduce you to Shweta.’ And I was like ‘Okay’. And she’s just been wow.

I think business coaching has allowed us to actually get more direction with our business and where we were going. We’ve learned to track and measure, we’ve learned to plan effectively and I think we’ve learned to set goals.

You know, it’s waking up knowing that I have a plan for the day. I know I’ve got to plan for the week, I know I’ve got a plan for my team for the week. I’ve noticed a difference in my staff when they relate to me, they can see I’ve got more of a vision for them and they know what they need to do in a day. Before, I wasn’t meeting with them weekly, now Shweta’s got us into weekly meetings so I think I’ve just given them more direction, which has been fantastic for me.

It’s life changing. Shweta’s helped us realise that we can dream big and we can achieve it. And she comes alongside you and she step by step shows you how to get there. You need to actually step out there and do something different to achieve something different.”

Health

“My coach has lots of integrity and commitment. Meeting her and choosing to work with her was one of the biggest and quickest decisions we have ever made in our entire life. In fact, this is the best investment… the return is huge… it is difficult to put a value on that.

Before coaching, we actually felt that we were in a job getting a salary and there was passivity in our actions/marketing. After coaching we have become proactive in our sales, marketing, team management and systems. We are growing in solid double digits (more than doubled our turnover during recession) and expanding our team. We have clarity on our vision, long term plan and purpose. Basically, we feel in control of exactly what is going on in our business.

Coaching has made a difference not only in our business but also in our personal lives. Even our children feel the difference in us and in our attitude! My coach is worth every penny that we invest in her and more importantly, in our business!”

Interior Design

“I’m from a creative background, I have no formal business training skills. I could see that I wanted to grow the business, but I didn’t really know how to go about it and getting all of the systems and processes in place. I realised I needed somebody to stand alongside me, and help me work and develop my existing team so that we could grow the practice.

We have now got a lot of systems and processes in place that the business didn’t have before that. It’s enabled me to spend time with the senior team; we involve them in the business coaching side as well. Business coaching has enabled me to grow the business, it’s enabled me to really sit back and take a bigger, wider view of the business. And to set much higher goals than I probably would’ve done before.”

Design

“This has by far been the most interesting year of my career. Having grown quickly over the last few years I was slightly overextended and so I felt vulnerable. Today, not only is my business doing better overall, my confidence has multiplied manifold.

My coach has been invaluable in coaching me to where I am today and I don’t think my business would have been doing as well without her. Thanks to the new systems I’m putting in place now, my control over the business has increased and I’m able to devote much more thought to the quality of my designs, resulting in delighted clients who keep coming back.”

Subcontracting

“I had a guy that I networked with, and he was with London Coaching Group and he recommended it to me very strongly, so I thought that I’d give it a go. Keeping a track of all my finances, it’s something that in the past I just thought ‘The money is in the account, it’s fine. People owe me enough money, and I’ll be fine.’ Now we’re tracking everything, we’re recording profit on each job, margin on every job and that’s been the big one for me, really helped.

I feel that my goals will be achieved because I’m being asked to review them weekly. I’m being pushed to excel every week, never allowed to just sit back, never allowed to be stagnant. Every week we’re being asked to achieve, so I feel like I’m no longer just stuck in this business.

I think that people who are in business may feel ‘Oh I don’t need a coach.’ But then I look at it that a professional athlete has a coach through their whole career. And they are better at their field than we are at our businesses. So we need a coach more than anyone else to achieve our goals, and to reach our full potential.”

Subcontracting

“I’ve come from a corporate background, and I remember being in the corporate environment – having these trainings, these workshops that help you to become a better manager. Going into business for yourself, you don’t have that. And for a long time, it was the case of just floating along, just having things tick by.

Suddenly, one of our life coaches who rents space from us said, ‘You need to try this business coaching. I am going to introduce you to Shweta.’ And I was like ‘Okay’. And she’s just been wow.

I think business coaching has allowed us to actually get more direction with our business and where we were going. We’ve learned to track and measure, we’ve learned to plan effectively and I think we’ve learned to set goals.

You know, it’s waking up knowing that I have a plan for the day. I know I’ve got to plan for the week, I know I’ve got a plan for my team for the week. I’ve noticed a difference in my staff when they relate to me, they can see I’ve got more of a vision for them and they know what they need to do in a day. Before, I wasn’t meeting with them weekly, now Shweta’s got us into weekly meetings so I think I’ve just given them more direction, which has been fantastic for me.

It’s life changing. Shweta’s helped us realise that we can dream big and we can achieve it. And she comes alongside you and she step by step shows you how to get there. You need to actually step out there and do something different to achieve something different.”

Emails & Letters

Shweta

I wanted to just say thank you again for coming to Ludgate Hill to talk my team this morning. The content was informative and the material was spot on in terms of giving the Relationship Directors a tool that they could take away and use with appropriate customers straight away and which customers could also take away and use easily too.

It was helpful to understand clearly what you and your business bring to the table and I especially appreciated the clear message of the type of businesses which you are interested in and can add the most value to.

Client Satisfaction Survey for ActionCOACH UK in 2016

Comments from Seminars and Workshops

“The Coach is very inspiring and energetic”Muyi Akubueze, Heritage Day Nursery

“Priceless!!! I know the formula and it makes total sense. I can’t wait to get back to implement it all. I now feel confident armed with this new information to go out there and attract the perfect clients for my business”Yemaja Sekhmet-Maat, Temple Isis

“The whole delivery of the course was very effective and in a very relaxing atmosphere. Very informative”Caroline Pibworth, Sun and Moon

“I think this course is excellent and has taught me a lot which I am excited to implement to help me and my organisation grow”Laura Campbell, Brightlight

“I learnt that I need to be more serious about my business, to show it the respect it deserves, to work on it more than in it and to respect and value my own time”Sylma Laviniere, Playaway

“The workshop taught me the value of having SMART goals, the five ways strategy plan to increase my revenue and gross profit and how to go about it”Nicky Coker, Childville Centres

“The workshop was of immense value to me. I definitely have my goals fixed in my head and now don’t feel so panicked”Laura Graham, GG Print

“The coaching may have saved our business”Lesley Alexander, Jazzwise

“Great Workshop! Would recommend it to people who are willing to get better results and would commit to implementing their learnings in their everyday life.”Maja Zeilinska, Coach

“Excellent presentation and thought provoking session.”Fola Bello, Family Support Service

“Shweta was very helpful and had solid advice to help our businesses.”Emily Aidoo, Highs to Life

“This morning I had the same feeling of realisation that I about 2 years ago! I knew then that I had found the answer and solution to question I had been unable to answer or solve with my current skillset! It was that same feeling today!”Bruce Cocks, Showcomms

“Was good to have a programme that delivered what was advertised.”Imwen Eike, The Brick Box

“Very pleased. Very good speaker. I felt confident about what I was told.”Richard Laidlaw, Streatham Vale Farmers Market

“I found the seminar extremely useful… it will add additional resource to our mastery stage of business.”Maxin Gyasi, First Choice Bakers

“Thank you very much for organizing yesterday’s course. Having initially wondered if it might be at too simple a level, it turned out to be a very helpful refresher of some important basics and has also sparked a few new ideas. Courses of this nature are a really good idea; thanks again.”Vernon Hadida, Thomas Dunton Solicitors

“The course was great. I will be revisiting my strategies and utilize the knowledge gained.”Viviene Dean, Childminder

“I was immediately impressed by her (Shweta’s) professional approach and innovative ideas. Comments on the post course evaluation included: ‘excellent – very inspiring’ ‘very good – very clear and informative’ ‘excellent – very clear and precise’ ‘excellent – not enough time.’”Jane Holman, South East Enterprise

“From the first contact with Coach Shweta and her team I was impressed by their professionalism and knowledge. I highly recommend Coach Shweta to anyone serious about their business and look forward to working with her in the near future”

Rikke Damsgaard, London Borough of Barking & Dagenham

“I had high hopes for our providers when we decided to work with Shweta and her team at ActionCOACH and these hopes were more than exceeded. The change in the working practices in many of our providers has been outstanding, with the results having a hugely positive effect on the turnover, margins, marketing and growth of those involved.”Chris Quantrill, Nursery Education Funding Officer, London Borough of Richmond Upon Thames