loyalty programme

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loyalty with The Doyle Collection and GHA Discovery

GHA Discovery is a loyalty programme like no other. It focuses on personal recognition, status and providing memorable local experiences to members. Loyal guests will be rewarded with a selection of benefits and local experience awards...

the benefits

welcome to pure gold

Enrol for DISCOVERY today and enjoy:

Choice of newspaper

Complimentary Internet access

Complimentary bottled water

Membership preference profile

moving up to platinum

Stay 10 nights - all gold level privileges plus:

One Platinum level local experience

Upgrade to next room category

Late check-out at 3pm

Guaranteed room availability 48 hours prior to arrival *

Local amenity

black card exclusivity

Stay 30 nights - all platinum level privileges plus:

One Black level local experience

Double upgrade at check-in

Early check-in at 9am/Late check-out at 6pm

Guaranteed room availability 24 hours prior to arrival *

Choice of amenity

Local brand benefit(s)

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application for membership to the GHA Discovery loyalty programme

Title *

First name *

Last name *

Company

Address 1 *

Address 2

Country *

Town/city *

State/County

Zip/Postal code

Int'l Code *

Mobile/cell *

Email *

Confirm Email *

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f.a.q.

GENERAL

What is DISCOVERY ?

The DISCOVERY programme is envisioned to be a guest recognition programme like no other. Innovative and distinctive in its benefits, DISCOVERY will reflect the diverse cultures of the alliance and of its individual member brands. It rewards members staying at a GHA property with hotel benefits and Local Experiences to make each stay more comfortable and memorable.

How can I join DISCOVERY and is there a fee?

Simply complete the online enrollment form. Membership is free.

What hotel brands participate in DISCOVERY ?

As a DISCOVERY member, you can earn night credits toward your membership level in the following GHA member hotel brands:

Alila Hotels and Resorts

Anantara Hotels, Resorts and Spas

Art Series Hotels

Atura Hotels and Resorts

Avani Hotels and Resorts

Corinthia Hotels

The Doyle Collection

First Hotels

GLO Hotels

Grace Hotels

Individual Collection

Kempinski Hotels

The Leela Palaces, Hotels and Resorts

Lungarno Collection

Marco Polo Hotels

Meritage Collection

Mokara Hotels & Spas

Omni Hotels and Resorts

Pan Pacific Hotels and Resorts

PARKROYAL Hotels & Resorts

Per Aquum Resorts & Retreats

QT Hotels and Resorts

Rixos Hotels

Rydges Hotels and Resorts

Shaza Hotels

Tangram Hotels

Thon Hotels

Tivoli Hotels and Resorts

Ultratravel Collection

Viceroy Hotels and Resorts

What are the different levels of DISCOVERY and the associated benefits?

What are Local Brand benefits?

Local Brand benefits are available to Black Level members when staying at a GHA member hotel and the types of benefit vary between brands, hence in essence it will not be the same in another brand.

When do I receive a DISCOVERY membership card?

If you enrol as a Gold member through doylecollection.com, you will not receive a Gold Membership Card in the mail. You are welcome to print a card through your online account. However, your membership number is all that is needed for recognition on your next trip.

If you wish to receive a Gold Membership Card, you may order one via your DISCOVERY account on www.gha.com.

All members upgrading to Platinum or Black will automatically receive a membership card in the mail approximately 4-5 weeks after they upgrade.

LOCAL EXPERIENCES

What is a Local Experience?

A Local Experience provides you, as a member, with an opportunity to discover the world outside of your hotel. It provides a local twist to a favourite attraction at your destination or gives you access to an activity you wouldn’t normally be able to do. By using our local contacts we provide unique experiences to enrich your stay and bring the discovery element back into travel. Local Experiences are authentic, unique and original and layer onto your itinerary to create a memorable stay.

More detailed information about ways to earn a Local Experience Award can be found on the
GHA website.

How do I redeem a Local Experience?

Local Experiences can be viewed and booked on
GHA.com. Upon selecting ‘Redeem’ on your selected Local Experience, you will be asked to select the award you’d like to redeem (if applicable). You should then enter the date when you wish to participate in the Local Experience and enter the confirmation number for your reservation at the participating hotel. Provided you have a valid Local Experience award to redeem and after confirming your selections, you will be presented with a confirmation screen detailing the summary information and a confirmation email will automatically be sent to your previously provided email address. Please present a print-out of the confirmation email to the hotel upon check-in.

For how long does a Local Experience Award last?

Validity periods for Local Experience Awards differ according to their tier level. Platinum Awards are valid for 12 months and Black Awards are valid for 15 months.

Must I have a valid stay at the hotel to reserve a Local Experience?

Local Experiences that take place within the hotel may be booked independent of a reservation, unless specified otherwise. These include dinner, lunch and afternoon tea Local Experiences

Local Experiences that occur outside of the hotel, such as tickets to a local attraction or luxury store gift cards, must be booked in conjunction with an overnight stay in the hotel.

Can I book a Local Experience when I get to the hotel?

Many Local Experiences can be redeemed in the hotel upon check-in. However, some Local Experiences require advance booking (i.e. select concerts and ticketed events). Please check the individual terms and conditions for each Local Experience for any advance booking requirements.

How do I cancel a Local Experience?

You can cancel a previously booked Local Experience by logging in to your Member account and selecting the ‘View My Account’ menu. Here you’ll see a list of Available, Reserved and Past Awards. In the ‘Reserved Awards’ section, click on the ‘Cancel’ button beside the Award you wish to cancel. Upon confirming this choice, you’ll receive a cancellation email and you’ll see that this Award is now listed within the ‘Available’ section of your account.

What are Extraordinary Demand Dates?

The GHA Black and Platinum level member benefit of 'Guaranteed Room Availability' is not available during certain dates and exceptional events that generate high demand for the desired destination. These dates are known as Extraordinary Demand Dates.

The 2015 Extraordinary Demand Dates schedule for The Doyle Collection Hotels are as follows: