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ACUCM with AUC Training

About This IT Training:

ACUCM with AUC Training (Administering Cisco Unified Communications Manager and Unity Connection) is a five-day instructor-led course that provides system administrators and networking professionals with an understanding of the Cisco Unified Communications Manager (CUCM) System. This course teaches the concepts of IP telephony based in system administration, including its function, features and configuration.

This is an entry-level course that begins with the basic concepts of IP telephony and very quickly moves the learner forward into an understanding of system concepts: clustering, creation of phones and users, route plans, digit manipulation, media resources and phone features, which are all important to supporting IP telephony in the enterprise network. The official courseware focuses on Cisco Unified Communications Manager version 8.x, but all labs have been updated and are using CUCM v10.x

The course is geared to individuals that will be using and managing the system and performing administration for Level 1 and Level 2 support. Level 1 support is geared toward supporting phone users and making moves, adds and changes to the desktop phone environment. Level 2 support is oriented to supporting changes in the organization, such as opening new office locations or relocating departments. The course does not cover issues of initial deployment, new cluster deployment or international deployments. Also, the course does not cover issues with the underlying network that involve routers, switches or Cisco IOS software configuration.