A Study of the Services and Equipment Provided to Physically Disabled Patrons at the University of North Carolina at Chapel Hill Libraries

by Eisenman, Halle E

Abstract (Summary)

This study examines the services and equipment that are provided by the University of North Carolina at Chapel Hill libraries for their physically disabled patrons. A survey of students who are self-identified as being physically disabled was conducted to evaluate their satisfaction with the services and equipment provided to them by the University’s libraries. The study revealed that there is a wide range of levels of satisfaction among the subjects with regard to the services that are provided by the library. It was also determined that none of the subjects used the equipment provided by the UNC libraries for physically disabled patrons and the majority of subjects are able to use the libraries’ website and electronic resources with little assistance.