Family Medicine ABFM

* Includes one-time reset option. A reset is a permanent and irreversible purge (deletion) of all your test and performance data from our system.

FAQ

When Does A New Purchase/Renewal Begin?

New Purchase: All new subscriptions go into effect from the time they are activated and not at the time of setup/purchase. A subscription can be activated immediately or any time thereafter. If your initial purchase consists of multiple courses (Qbank, Self-Assessment exam, CCS, etc.), each can be activated individually and independently via your account on our website. This process of activating a subscription after purchase allows you the flexibility to start a subscription when you are truly ready to use it.

We recommend that all subscriptions be activated within 180 days of setup/purchase. Once a subscription is activated, it cannot be paused or suspended for any reason and will run continuously for the duration of the course material.

Renewal: A renewal is an extension of time to continue access to a current activated subscription. Because a renewal is an extension to an already active subscription, it is effective from the existing expiration date, not from the day of purchase and cannot be deferred to start at a later date/time.

Note: All of our subscriptions are based on the Eastern Time Zone (GMT/UTC -5 hours or New York Time), which may be different than your local time zone.

How Do I Purchase A Subscription From The Website?

Any of our product offerings can be purchased from our website with payment due in full at time of purchase via a credit or debit card with American Express/Discover/MasterCard or Visa logo.

You will need to register for an account in order to purchase any of our products. Once you have registered for an account or if you already have an account:

Click on the Cart icon at the top of the page and then select View for your desired product to see a list of available subscriptions, combination packages, and their prices.

Click on Buy next to the subscription and duration you wish to purchase.

Verify that the correct product is in your cart and click Checkout.

Please review the Profile, Billing, and Payment information to ensure that it has been entered accurately and click Review Order.

A confirmation page will be displayed on the final page. You must click Place Order to finalize your purchase. If you do not click Place Order, the purchase will not be completed and no product will be added to your account.

A purchase receipt will automatically be sent to your registered email address. If you complete your purchase but do not receive a receipt, please contact Support.

What Forms Of Payment Do You Accept?

You can subscribe to any of our online courses/services using a credit or debit card with a Visa, MasterCard, Discover or American Express logo. After a successful payment, your subscription will immediately be available for activation via your account on our website or available complementary mobile applications.

You can also subscribe via personal check, money order, or demand drafts taken in U.S. dollars. These types of payments should be mailed to us and should include the name of the subscription and the duration, along with the details asked for in the registration form. We will set up your account as soon as we receive your payment and notify you via email of your access credentials. All direct-mail payments must be in U.S. dollars and made payable to "UWorld."

Please send the payment(s) to the address in the Contact Us section. We do not accept cash via mail, currencies other than U.S. dollars, PayPal, or payments via fax.

What Is Your Refund Policy?

All refunds are evaluated on a case-by-case basis. One case has no bearing on another. Refund amounts determined by UWorld are final.

All Qbanks: No refunds are allowed for the first 30 days of any subscription unless the subscription has not been activated. Refunds are considered for subscriptions of more than 30 days. Refund amounts are based on the number of days elapsed since the subscription start date or the number of questions used, whichever amounts to a higher deductible.

Example scenario: An individual purchases a 180-day Qbank subscription and generates a few test blocks equal to 20% of the questions in the Qbank. After 45 days, he/she requests a refund. Because the elapsed duration is greater than the percentage of questions used, the refund amount will be based on a subscription converted to the closest duration (60 days) by deducting the applicable 60-day subscription fee from the refund. In the same scenario, if the individual had used 85% of the questions, the refund would be 15% of the subscription fee paid.

Note 1: A processing fee of 10% (minimum of $10 and maximum of $25) will be applied to all refund amounts.

Note 2: All refunds, pro-rated or otherwise, must be requested within 360 days of original purchase. Refunds for purchases made more than 360 days ago will be issued as nonrefundable store credit.

Note 3: Subscribers must notify UWorld of their intent to obtain a refund before activating their subscription (or) during the active duration. If the reset option is used or all of the questions are used, no refund will be allowed (see "I want to reset/delete my Qbank test history (or) start all over again, is this possible?" below for further details). No refunds will be offered for expired subscriptions.

Note 4: For combination package purchases, individual subscription fees will be applied when calculating the refund. If any self-assessment Exam(s) is utilized from a package, the entire purchase is rendered nonrefundable.

Note 5: Although access to Qbanks via certain mobile devices is provided as an additional feature, it is not intended to be a replacement for computer access, and no refunds or cancellations will be honored due to user inability to install and/or use the provided software on any mobile device (regardless of whether the device meets the minimum system requirements).

How Can I Renew/Extend My Subscription?

Please use the following steps to purchase a renewal for your subscription:

Click on the "My Account" button in the top right corner of the screen

Click on the "Renew" button corresponding to your subscription

Click the "Buy" button corresponding to your desired renewal duration

Click the "Checkout" button

Enter your billing details and click the "Review Order" button

Review the details of the order and click the "Place Order" button to submit your order

Upon a successful transaction, you will be sent a confirmation email receipt.

A renewal is an extension of time to continue accessing an active subscription, and it will not start the subscription over, provide a reset, or grant access to additional questions that were not previously accessible. Because a renewal is an extension to an already active subscription, it is effective from the existing expiration date, not from the date of purchase, and cannot be deferred in any way to start at a later date/time.

Please note that to qualify for renewal pricing, you will need to renew the course before it expires. Renewals are not offered to expired subscriptions. If you fail to secure a renewal before the expiration date, you will need to purchase a new subscription at the regular price directly from our website to regain access to the material.

Note: All times and dates displayed for subscription expiration correspond with the Eastern Time Zone (GMT/UTC -5 hours or New York Time), which may be different than your local time zone.

Note: If your initial purchase was a combination package, you will need to renew each active subscription individually. You do not need to renew a course that has not been activated.

Do You Offer A Shorter Duration Or Custom Packages?

We do not offer custom duration(s) or combination packages other than those outlined on the website. Please refer to our purchase page for currently available subscriptions (including discounted combination packages for some products).

The minimum duration of a new Qbank subscription purchase is 30 days, and other shorter or custom durations are not available. Self-Assessment exam subscriptions are for 14 days each. Subscribers whose active subscription(s) have not expired can purchase renewals from 7 days or more at any time before their active subscription expires. Please refer to the respective course description page for renewal options.

Can I Get A Guest Account Or A Free Trial?

We offer a demo on each of our product pages that contains a sample of the product interface and a few sample questions. We do not offer guest/trial accounts to test our software and view materials.

Can I Purchase A Subscription As A Gift?

It is possible to purchase a subscription as a gift for someone else. However, the intended recipient will need to register an account on our website (or have an account registered for them, with their profile information entered accurately). If the user is present at the time of purchase, the purchase can be made from their account on our website using any credit or debit card with a Visa, MasterCard, American Express, or Discover logo.

If the user is not present, or you wish for the gift to be a surprise, please contact Support directly using the contact form to arrange payment for the gift subscription. You will need to provide the user's registered email address so the account can be located.

Questions about Bulk Purchase?

Do we qualify for a bulk pricing discount?

We offer bulk pricing/discount for purchases made directly by a school/program or an institution, typically for the entire class. It is not feasible to offer bulk pricing when the purchase is made by an individual (eg, class president, SGA treasurer) for a group of individuals (eg, entire class, peer group, study group).

To qualify for bulk pricing, the order must meet minimum quantity and duration requirements. The minimum quantities are:

STEP1, STEP2: 50 subscriptions

STEP3, ABIM, ABFM: 20 subscriptions

NCLEX-RN/PN: 25 subscriptions

MCAT, SAT, ACT: 20 subscriptions

For all subscriptions, the minimum duration purchase for bulk pricing is 90 days. Additionally, bulk pricing is not available for 2-year Qbank subscriptions.

What type of discount is offered?

Exact discount amounts will vary based on several factors, including the quantity of the purchase, the product ordered, and any additional requirements such as score reporting. To receive an official quote, please provide the estimated number of desired subscriptions and the desired subscription duration.

What products are eligible for bulk pricing discount?

Bulk pricing is offered for NEW subscription purchases of at least 90 days duration that meet the perscribed minimum quantity per package. Bulk pricing is not available for 2-year Qbank subscriptions. The minimum quantities are:

STEP1, STEP2: 50 subscriptions

STEP3, ABIM, ABFM: 20 subscriptions

NCLEX-RN/PN: 25 subscriptions

MCAT, SAT, ACT: 20 subscriptions

Bulk pricing is not offered for non-Qbank products, such as the STEP2 CS, STEP3 CCS, Biostatistics Subject Review, or Self Assessment Exams not purchased as part of a Qbank package. These products may be purchased in addition to Qbank products in the same bulk order, however, they will be billed at regular price.

Can we select multiple products based on student preference?

You may purchase as many different packages as you like within one order, however the minimum requirement must be met per package in order to qualify for the bulk purchase discount prices. (i.e. if you purchase 50 subscriptions of the Step1 90-day Qbank and 1 subscription of the Step1 180-day Qbank, only the 90-day subscriptions are eligible for the discount. The 180-day subscription will be billed at full price)

However, students are provided the option to upgrade to a longer duration package at the time they redeem their discount code. They will simply need to pay the difference in value between the two packages. Therefore, typically one single baseline product is selected for the purchase.

When does the subscription start? Can we choose a preferred start date?

All recipients of a discount code from a bulk purchase must redeem their discount code within the stated deadline (30 days from code issuance). However, the subscription will not automatically activate once it is redeemed. The subscription can be activated at any time following redemption, with no deadline for activation.

How does the bulk purchase process work (eg, process, logistics)?

A brief overview of the process is as follows:

We provide an official quote for the quantity and duration that is requested.

The purchaser provides an official Purchase Order.

The purchaser provides a list of participating individuals who will receive the discount codes.

When the order is processed, all participating individuals will receive their own, unique discount code directly in their email from UWorld. They will then need to redeem this discount code under their own UWorld account within the stated deadline.