OHvation

Recognizing the integral role customer service plays in building a competitive tourism industry in Ontario’s Highlands, the Ontario’s Highlands Tourism Organization (OHTO) is committed to improving the quality of service delivery across the region. The OHTO’s OHvation Customer Service Designation Program offers you a chance to make a similar commitment to providing your customers with excellent customer service.

The OHvation Program has been developed to help you do this by providing a framework for you to build a culture of service excellence in your business and ultimately become designated and recognized as a customer service leader. This program includes training opportunities, access to useful resources and tools, a simple process to self-evaluate your service delivery, and the opportunity for designation through a mystery shop evaluation.

Apply today to receive your information and resource kit and you will soon be on your way to receiving an OHvation as a regional customer service leader!

FREE MYSTERY SHOP! Tourism-related businesses and organizations within the region are eligible to receive a complimentary mystery shop. Limited space is available and will be offered on a first come first serve basis, so apply today!

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About Us

The Ontario's Highlands Tourism Organization (OHTO) is one of 13 Regional Tourism Organizations created by the Ontario government to increase tourism to the province. The OHTO covers a large region in eastern Ontario which includes the counties of Frontenac, Haliburton, Hastings, Lanark, Lennox and Addington, and Renfrew.