All CORGI HomePlan maintenance plans have unlimited call outs, with all parts and labour included. Any exceptions are clearly stated upfront before you sign up.

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88% of callouts fixed on first visit

Last year 88% of our home repair and maintenance callouts were fixed on the very first visit. This includes call outs and scheduled appointments.

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24/7 emergency callouts

A Gas Safe Registered engineer will normally be with you within 24 hours. For any uncontrolled water leaks, we aim to arrive at your home within 2 hours. At all times you’ll have access to our claims team.

Engineers

At CORGI HomePlan, we pride ourselves on using only the best independent engineers across the UK. We only work with fully qualified, professional, reliable and Gas Safe Registered engineers who know their area inside out and are as dedicated as we are to providing a first-class service to our customers.

If you have had a bad experience with one of our engineers then we would like to know about it so that we can ensure it doesn’t happen again.

Any feedback from our customers is always valued and duly noted. We will always aim to respond to any complaints within 28 days and you will have a named representative dealing with your complaint who will keep you updated with any queries etc.

Please pick up the phone and talk to us, but if you would prefer to send an email or letter our contact details are below.

CORGI HomePlan policies are underwritten by Royal & Sun Alliance Insurance plc (No. 93792). Registered in England and Wales at St. Mark’s Court, Chart Way, Horsham, West Sussex, RH12 1XL. Authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority. CORGI HomePlan Ltd is an appointed representative of Ambant Underwriting Services Limited (for general insurance intermediary business), a company which is authorised and regulated by the Financial Conduct Authority under firm reference number 597301 to carry on insurance mediation activities.

If you are unhappy with our service we have a complaints procedure, details of which are available on request by calling 0800 085 0845 and choosing Option 3 or click on the complaints procedure link: Contact Us. You may be able to refer a complaint to the Financial Ombudsman Service (FOS) if you are unhappy with how we deal with your complaint. The FOS website is www.financial-ombudsman.org.uk.
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