Privacy Policy

Our online privacy policy outlines what you can expect from Urban Splash when you engage with us online. The internet is an important tool in keeping in touch with our stakeholders – i.e. you! - and we want you to know exactly what you can expect from us. We endeavor to manage your information fairly, legally and only in a manner you would expect.

Your personal information

When you get in touch with Urban Splash online, via the Royal William Yard website (by completing a form) or by sending us an email, you provide us with some of your personal information, for example, your name and contact details. By doing this, we consider that you give us permission to collect, store and use your personal information across our business. We will only use your information in a manner you could reasonably expect when you first made contact with us, unless you indicate otherwise at a later point.

For example, if you get in touch by registering your interest in the newsletter or yardcard by using the form on our website, we’ll store your personal contact details and anything else you explicitly tell us. This allows us to supply you with the information or services that you have requested.

We use a secure system to store any personal information you provide to Urban Splash, as well as to help manage our relationship with you. This system is only accessible to specific people working within Urban Splash, and is constantly monitored and updated to keep your information secure.

Needless to say, if you get in touch in other ways - in person, over the telephone, telepathy - your personal information will be treated with the same care and consideration.

You can find out what information Urban Splash have about you by emailing kimessop@urbansplash.co.uk with ‘personal information request’ in the subject line, or by writing to Kim Essop Urban Splash Management Limited Timber Wharf 16-22 Worsley Street Manchester M15 4LD

We may take measures to double check that you are who you say you are, because we will not provide your personal information to anyone else besides you.

Speaking of third parties: Urban Splash will not share, sell or distribute your information to any third parties without your explicit consent, unless required to do so by law. If we enter into a joint venture with, or are sold to, or merge with another business, any personal information we hold may be disclosed to our new business partners, owners or overlords. However, in these circumstances, we will get in touch with you via email to inform you of any changes of this nature and to allow you to update/remove the information we hold about you.

Email and SMS marketing

As mentioned, we use your details to provide you with the information or services that you have requested. We may also, if appropriate, get in touch with you about related things we think you may be interested in. You can opt out of receiving emails and text at anytime by either emailing us at unsubscribe@urbansplash.co.uk with the word ‘UNSUBSCRIBE’ in the subject line, or by replying to an SMS message with ‘STOP’ in the message.

Cookies and use of urbansplash.co.uk

We make use of cookie technology on this website, more details of which can be found on the cookies policy page. We do not make use of this technology in a manner that could identify individuals; Basically, we use cookies to monitor use of our website, but all users remain absolutely anonymous.

When personal information is provided on the website (for example when you submit a form) we do not associate this with information about your use of the website gathered from cookie technology. If we were to do so in the future, this information would be treated in the same manner as personal information. This change would also be covered in an updated version of our online privacy policy (on this page).

Contacts

If you have any questions or comments about our online privacy policy please contact: