I read your stories this morning and also have a friend that is having difficulty with her about a purchase through eBay, so I decided to email LL and tell them how I feel.

Here is my original email:

I cannot believe how you run your business! You are stealing from people, many of whom are SAHM's with little money, which is the reason they use cloth diapers, and you're stealing from them! HOW DO YOU SLEEP AT NIGHT?? I hope eBay shuts you down and I hope they do it soon! I will be spreading the word about you and your business and I will tell everyone I know how you run your business and to never ever buy from you. NEVER! You're a bully and a theif and you should be ashamed of yourself. If you don't have funds to ship items promptly, then you should not be in business! And if you can't refund people money, then you should not be selling products that don't work.

Just be a decent person and reply to emails and be honest with people. Buyers will be much more understanding if you are HONEST and reply to them rather than lie and ignore people. I have not ever purchased from you, but a friend of mine just recently did and I plan to complain to eBay about you until they SHUT YOU DOWN! I hope you suffer financially the way you have caused others to. You're pathetic!!

Got an email back right away.....

I feel very sorry for you that you believe all of the lies that you hear and do not know the whole story. It is also unbelievable to me that you would participate in a campaign of libel without even considering the consequences to you. I would be very careful if I were you about what lies you choose to promote. Now that you have identified yourself to me, I will be adding you to the list of those who are harrassing me. Please do not write to me again. I have alerted your isp and my isp about your harrassment.

Thanks,
Jennifer

And this is what I sent back....

My email to you was far from harrassment. I don't need to know your side of the story-your feedback says it all. You have taken from many people and have been dishonest and I think that is very wrong. I really am truly in disbelief about how you run your business and I have every right as a consumer to give feedback to people I know about any products. I've written many letters to various companies that have chosen to do bad business to tell them my feelings and what I wrote to you was no different. I'm not participating in any campaign-I'm simply expressing my feelings to you as a business owner about how I feel which is completely within my rights to do. Your threats are unjustified. So go ahead and add me to your list because I did nothing wrong. Had I wanted to be sneaky about it and hide, I would have. I won't write to you again and I hope that you can change the way you conduct business so you don't hurt yourself or others anymore.

I remembered after I sent my original email that I DID buy some inserts from her last year, and didn't have any problems, but it seems as if I am in the minority. So, if you're waiting for an email, just be mean and she'll write you back I guess

It is also unbelievable to me that you would participate in a campaign of libel without even considering the consequences to you. I would be very careful if I were you about what lies you choose to promote.

Boy that sounds like a threat. I guess we can add that to the list of complaints to the atty. genrl.

Someone should really do something about that lady, she is a nasty person. She bullies people in to not leaving neg. feedback and is totally dishonest. I do not understand how she is still in business.

Someone should contact news channel 3 in PHX AZ. they have this 3 on your side thing and they LOVE to out bad business's and they go after them with camera crews and all. channel 3 seems to try to really help ppl, and they do follow up stories every once in a while...
OH and they have affiliates in Tucson as well. so I bet they would do it too.
I got this from the azfamily.com website.... anyone in AZ having issues that could open the box of worms??

Collect copies of your receipts, papers and other documents to prove your case. Include a note explaining your problem, along with a day and evening phone number so we can reach you, to:

3 On Your Side
5555 N. Seventh Ave.
Phoenix, AZ 85013

If you prefer, you may e-mail information about your complaint to 3oys@azfamily.com. Because of the large volume of letters 3 On Your Side receives, we regret that we can't respond to each individual letter or e-mail.

You can also call (602) 207-3470 for instructions on contacting us.

Note: You must be willing to do an on-camera interview with the 3 On Your Side team.

__________________
Melissa, At home, homeschooling, proud LDS Mom to 3 miracles on Earth, 5 angels in heaven, Nothing butt cloth is now closed. Thank you for 5 years of support.

I have been contacted by the investigative producer at KVOA in Tucson and will be discussing my(our) situation next week. Additionally, I've just sent the same email to 3oys@azfamily.com w/my issues as well as links to this forum/threads. Thanks for the FYI!

I don't put too much stock in Ebay's dispute resolution process although I hold out hope based on the truth that paypal will make the right decision. As someone has already stated, ebay is making a killing off of little lambs and they won't cut the purse strings on that "merchant" (used lightly)

Additionally, I HAVEN'T paid the $173.35 little lambs tried to steal from me as I filed a dispute with my credit card company. Either way, little lambs will not get may money.

I've had the same responses to my legitimates complaints/refund request. This is the latest:

I feel very sorry for you that you believe all of the lies that you hear and do not know the whole story. It is also unbelievable to me that you would participate in a campaign of libel without even considering the consequences to you. I would be very careful if I were you about what lies you choose to promote. Now that you have identified yourself to me, I will be adding you to the list of those who are harrassing me. Please do not write to me again. I have alerted your isp and my isp about your harrassment.

Thanks,
Jennifer

It's really sad when you have to keep a list of all the people who have a problem with you.

I'm feeling really lucky. I was pissed that it took a month for my dipes to arrive and that the shipping cost was ridiculous (my fault for not looking at that first) and I received the wrong colors...but obviously I got off easy! LL were the first dipes that I ordered...luckily, by the time they showed up, I had already received several other dipes and decided that I was committed to cloth diapering. Truth be told, I do like my 2 LL dipes...but I certainly won't be ordering any more.

I ran a confirmation # from a package that LLs said contained my missing 6 AIO's and it came up as delivered. I called my PO and carrier and they said that they would investigate. I then emailed LL's and stated that I never received the package with the 6 AIO's and that LL's should file a claim and then that would account for the missing 6 AIO's issue. I again requested a refund based on the (stain, loose stitching and wrong colors) issues and this is the response I got:

You need to file the claim with the post office so that they can find
your
package. I have proof that the package has been delivered so as far as
I
am concerned, I have fulfilled my end of the transaction.

Since you have already contacted paypal regarding the $173.35, it is
now
in their hands.