ALICE Concierge

Definition: someone who solves a problem you didn’t know you had in a way you don’t understand – See also: wizard, magician

ALICE ConciergeA Guest Satisfaction Solution

Exclusivity is key. Travelers want to taste, see, and be at popular, rare, pricey, unobtainable and sold out experiences - and they want it now. The best way to make this happen is through a concierge. That’s why a hotel needs concierge software. 74% of guests find the most stressful aspect of travel to be figuring out the details (Source). At ALICE, we fervently believe in the concierge and their role in successful, guest-satisfying hotels. ALICE Concierge hotel concierge software empowers the hotel to meet guest expectations, at scale.

A lot of the other solutions out there felt dated, but the ALICE solution keeps up to speed with you throughout your day. You're able to log things a whole lot quicker, you're able to find information about vendors a whole lot quicker, and having an updated design has just made it a whole lot easier to use.”

Noah Lemaich, Director of Brand Standards, SIXTY Hotels

Our Clients Include

Proof - share this with your boss

74%

Guests find planning stressful.

74% of hotel guests find the most stressful aspect of travel to be figuring out the details: uncertainty, transportation, wasting time figuring things out on the trip, and being unfamiliar with the location (Source)

53%

People need help.

53% of people have never made an online reservation for a restaurant (Source)

50+%

Guests love their concierge.

According to Les Clefs d’Or (the international concierge advocacy group), more than 50% of guests still take advantage of concierge service. And in larger cities, such as New York and LA, more than 70% of guests use a concierge (Source)

77%

Local knowledge matters.

On the best trips, 77% of travelers knew and met with a local host or had a knowledgeable friend, which was 35% more than on the worst trips (Source)

Never Drop a Guest Request

With radios, communication sometimes was unclear and delegation of tasks was sometimes misconstrued. With ALICE, there’s no miscommunication. Having digital confirmation of all staff exchanges and a permanent record of guest information is key for follow up, tracking and production reporting to management.

Concierge, XV Beacon

ALICE has you covered with a variety of ways to notify your team when it’s time to take the next step in a request or when something has fallen through the cracks.

Personalize Service

With ALICE, we finally have a tool to both support our growing team, as well as help us in our mission to provide the most personalized, high touch concierge services for our clients as possible.

Know your guests

We needed something more suited to the job of concierge than Outlook, which wouldn’t let us print guest itineraries or collaborate on work, and we found a great solution with ALICE. Now, we’re able to create detailed guest profiles by recording guest preferences and activities. This helps us curate more tailored guest activities, strengthen our relationship with guests, and forecast our needs for next season.

Director of Lodging, Gateway Canyons Resort & Spa

Build a knowledge base of your valued guests so you can go that extra mile.

Team-Wide Communication

Leverage shared calendars, reminders, and internal notes to ensure your concierge team is aware of all guest requests

Improved Organization

Track all requests in one hotel concierge system. Record requests and incidents for all reservations, transportation, packages, wake up calls, lost & found, and any other services

No More Manual Entry of Guest or Vendor Information

Integrated directly with your PMS to pull all guest data, and Google to pull all vendor information, so you can easily access all relevant guest records quickly

Integrate ALICE with your preferred vendors.Contact us to learn more about custom integrations.

Don't see your PMS? We can pull reservation information from almost every system. Get in touch to learn more.

ALICE is here to support your team

Our Customer Success team comes from hotels, so they know how to optimize ALICE to your needs.

Launch and Training

ALICE is 100% cloud-based, so implementing ALICE is easy. Your dedicated Customer Success manager will work with you to tailor your ALICE products to your hotel. Typical implementation takes 1-3 days, during which time your Customer Success manager will come to your property to set up and train your staff.

Post-Launch Support

Your dedicated Customer Success team will continue to help customize your implementation, and provide support and guidance as your property changes and grows with ALICE. We pride ourselves on being the most responsive partner in the hospitality technology space.

Automated Support for Guest Requests

We work with you to make sure all requests are attended to in a timely manner. If your team misses a request we can escalate within ALICE and also notify members of your team outside of ALICE via text message, email, or phone.

Help Website

We’re always updating our Help Website. Your employees can easily access and search the help section for answers to FAQs and tutorials on new/advanced features. The Help Website is also a great tool for training new employees as your staff changes.

Understanding is the first step to improving

Reports, dashboards, and tracking for every touch.

Fully log & audit every action by staff and guests

Generate custom reports for revenue, productivity, and usage

Compare across multiple departments and properties

Connect your systems to our systems

Use our open API to integrate ALICE with your app, your website, your PMS, and more.

Our Customer Success team comes from hotels, so they know how to optimize ALICE to your needs.

Launch and Training

ALICE is 100% cloud-based, so implementing ALICE is easy. Your dedicated Customer Success manager will work with you to tailor your ALICE products to your hotel. Typical implementation takes 1-3 days, during which time your Customer Success manager will come to your property to set up and train your staff.

Post-Launch Support

Your dedicated Customer Success team will continue to help customize your implementation, and provide support and guidance as your property changes and grows with ALICE. We pride ourselves on being the most responsive partner in the hospitality technology space.

Automated Support for Guest Requests

We work with you to make sure all requests are attended to in a timely manner. If your team misses a request we can escalate within ALICE and also notify members of your team outside of ALICE via text message, email, or phone.

Help Website

We’re always updating our Help Website. Your employees can easily access and search the help section for answers to FAQs and tutorials on new/advanced features. The Help Website is also a great tool for training new employees as your staff changes.