Why Interactive Resorts?

An Introduction by Theo Morgan

The following will give all you need to know about who we are and what we do and why you should book your ski holiday with us.

Experience & Security Counts

Ever since the first Chalet holidays started back in 1958 to Villars and Grindelwald they have gone from strength to strength . Here at Interactive Resorts our experience goes right back to those early days with John Morgan , who was a director of the original catered chalet team at Murison Small, the first ever chalet holiday company, when the chalet girls were called "Muribirds" and when, during the imposition of exchange control you could only take £50 out of the country! John has been in the industry ever since ; many fondly remember John MorganTravel the leading chalet company in the seventies that continued to innovate and develop chalet holidays, and, after a lifetime in ski we were delighted when John joined Interactive Resorts in 2010. The company was founded by Charlotte Vincett and Theo Morgan (John's son) in 2003 after previously running Chaletworld.co.uk with John during the 90s. No other ski chalet company deals with as many chalets or has the wealth of experience and knowledge that we can offer, with more than half a century of experience the chalet holiday is a concept we understand, after all, some of us helped invent it ! We take a pride in what we do and do everything possible to ensure that you have the best possible holiday experience.

The quality of the chalets has changed dramatically in the half-century since John was helping to set up the first ever catered chalet programme with Colin Murison Small, indeed they have changed beyond measure in the 23 years since I started in the ski industry. Thankfully, there are a lot more bathrooms these days! However the important elements of a good chalet holiday remain, great customer service, great accommodation, wonderful food and wine, the perfect location and all ideally at the right price. Simple, in theory! In practice much harder, even when, like us, you sell them day in and day out there is a constant flux - there are changes in the resorts, new lifts, facilities and that's before you even get round to booking your ski holiday. This is where you could benefit from getting the best possible independent advice and service. Someone to guide you through different prices, offers, new chalet operators, chalets changing hands and how to make certain your money is safe - this is where Interactive Resorts, as a member of the Travel Trust Association gives you security and peace of mind as money you pay to us is ring-fenced in a Trust Account. So, getting on the inside track really can make or break just how good your holiday is going to turn out. This is where we can really help! Our sole aim is to make sure you get the best holiday. If you want the best advice then you’re in the right place. This service won’t cost you any more either! Try us you won’t be disappointed.

Please read further for some testimonials, how to get the ball rolling and a precis of the booking process.

Here’s to a great ski season.

Best regards,

(Theo Morgan)

How Interactive Resorts works

Interactive Resorts is a specialist ski travel agency. We are proud to feature the largest chalet portfolio on the market with over 1500 chalets and 180 tour operators. We work with a host of small providers as well as the best tour companies. All holidays are fully bonded and financially secure We are therefore uniquely positioned to offer you the most complete selection of ski holidays.

Our specialist sales team have spent a minimum of one season in the Alps and most having lived in the mountains for several years. We are all passionate about the resorts and chalets we feature and all things ski. We spend all day every day discussing ski holidays with our clients and with each other. This focus on ski holidays means we are able to offer our clients a snapshot of the market and can therefore advise not only WHAT to book, but WHEN to book in order to get the most value for money possible. We are in constant contact with our suppliers, harvesting exclusive special offers for our clients that are not available anywhere else. With the wealth of knowledge we can draw upon and years of experience we make sure we find you the very best ski holiday.

HOW WE DO IT:

We always recommend a phone call as the best way to get the ball rolling. This way, we can not only listen to your requirements but we will also ask specific questions to try and make you think about your potential ski holiday in greater detail. This can often lead to us recommending resorts or even countries that you had not even considered but may match your ski ability and requirements perfectly. If you are not able to call, we answer all enquiries made through our websites or via email within 24 hours. Our live chat facility is always manned by one of our experienced ski specialists and will often be available outside of normal working hours, we are therefore able to advise our clients and recommend holidays regardless of office opening hours.

Once we have discussed your holiday, whether it be over the phone or via email, we will then scour the market looking for the best holiday that fits your requirements. We will call our preferred suppliers and negotiate on your behalf. Because we call our suppliers several times every day, we are in the perfect position to offer discounts that may not be available even directly with the chalet operator and owner. We will then email you a detailed breakdown of each holiday recommendation and special offer that we have managed to negotiate on your behalf. We will often spend several hours researching and building an email for a client and therefore feel that our attention to detail and level of customer service we offer is the very best in the industry.