Medical Unit Secretary

This course is designed to prepare an individual for employment as a medical unit secretary in either a hospital or a skilled nursing center.

The class includes 120-170 hours of classroom training and 50-100 hours of clinical experience at a local hospital. Course content includes medical and drug terminology, receptionist and telephone duties, hospital procedures, and a HRD component covering communication skills, team work and customer service.

Prerequisites

A High School diploma or GED is required to enroll in the course

Criminal Background Check and Drug Screen

Immunizations

Must be 18 years old

Occupation Description

Medical unit secretaries are employed in hospitals and skilled nursing center. They must demonstrate skills in the following areas:

Maintain hospital and patient records

Maintain and order supplies

Communicate necessary information to staff

Respond to requests from staff, patients, and families

Use good receptionist telephone etiquette

Follow hospital procedures

Appropriately assist with emergencies

Careers Available

Will be eligible for employment as a medical unit secretary in either a hospital or a skilled nursing center.

Entry-Level Salary

$10-11/hour

Learning Objectives

Learn medical abbreviations for patient records.

Learn to maintain hospital and patient records.

Learn to maintain and order supplies.

Appropriately respond to requests from staff, patients, and families

Prepare students for work employment and work environment with instruction in communication skills, customer service and team work

Recommended Courses and Skills

Must have high school diploma or GED and basic computer skills. This certificate is required for employment as a Medical Unit Secretary in Forsyth County.

Pleasant, professional, and articulate phone voice

Ability to multi-task and handle many incoming calls or patients at once

Efficient and accurate data-entry skills

Computer literacy and multi-line phone experience. If no experience, the prospective receptionist must be able to learn it quickly.

Basic knowledge such as basic math, alphabetical or numerical filing may also be required.

Helpful Personal Attributes

Punctual and reliable

Accuracy

Ability to work in multi-disciplinary setting

Program Contact

West Campus Customer Service 336.761.1002

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