Tricia is passionate about helping people through their dispute and assisting them with developing effective and lasting resolutions. She is very knowledgeable of the methods and techniques used to effectively manage and resolve disputes in the workplace. She has worked directly with managers and business owners to address workplace conflict; drafted, reviewed, and revised workplace conflict management plans and policies. Through her experience, she has developed expertise in planning and executing interest-based conflict resolution meetings, using various conflict resolution practices and additional resources to aid the conflict resolution process.

Her expertise in the areas of conflict resolution and knowledge of legal matters is supported by a Bachelor’s of Applied Arts in Paralegal Studies, a Post Graduate Certificate in Alternative Dispute Resolution, and a Masters of Arts in Conflict Analysis and Management graduate degree. She acquired certified training to handle properly issues concerning Bullying, At-Risk Youth and the Law, Safe Schools Awareness and Psychological First-Aid Training as an extension of her Post-Graduate studies. She also obtained certification on workplace conflict assessment and management for unionized and non-unionized workplaces through the Workplace Fairness Institute and has the Lean White Belt (Public Sector) Certification to assess quality and process design in organizations. In addition, she obtained the Qualified Mediator designation from the ADR Institute of Ontario.

To put it simple, Tricia understands the challenges with addressing people relations disputes in businesses and knows how to use various methods to improve processes and procedures for people.

Supporting Business owners, Managers, Human Resources Professionals and Community Organizations with neutral third-party intervention for inter-personal and inter-group disputes.