Can I appeal against a decision?

Relevant Legislation

Guidance

There are legal regulations for carrying out Street Collections, which include what collectors must and must not do. A copy of these regulations are sent to you with the permit, but you can print a copy using the link above if you prefer.

Within one month of the collection, the Council must have received a financial return, known as a Form of Statement, showing how much money was collected and how much of this went to the charity. It must also be signed by a qualified accountant. A blank Form of Statement will be sent to you with your permit, but you can print a copy using the link below if you prefer:

Customer Complaints

If you have a complaint about a trader, we would advise you first to contact the trader – preferably by letter with proof of delivery. If that is unsuccessful and you are in the UK, the Citizens Advice Bureau will assist you. If you are outside of the UK, contact the UK European Consumer Centre.

If you believe a collection is taking place without a permit, please contact Licensing Services.