Privacy & Cookies

We are Curtain Raisers limited, a company incorporated in England and Wales. Our Company number is 5706278 and our registered office is at 81a Huddersfield Road, Mirfield, West Yorkshire WF14 8AT.

We are committed to ensuring that your privacy is protected. We will continue to comply with the provision of the Data Protection Act (“DPA”) until midnight at the start of 25 May 2018, after which we will comply with the General Data Protection Regulation ((EU) 2016/679) (“GDPR”) unless and until the GDPR is no longer directly applicable in the UK, together with any national implementing laws, regulations and secondary legislation as amended or updated from time to time in the UK, and any successor legislation to the GDPR and the DPA (together “Data Protection legislation”). We are the data controller of data you pass to us pursuant to this policy.

This policy sets out how we collect personal information from you and how the personal information you provide will be processed by us. By visiting our website you are accepting and consenting to the practices described in this policy. If you do not consent, please do not submit any personal data to us.

Our data protection officer can be contacted by writing to our registered office address set out above.

What information do we hold and how we will use it

You may give us information about you by completing enquiry forms on the website or by corresponding with us by phone, email or otherwise. The information you give us may include your name, email address, address/location and phone number. We will retain this information while we are corresponding with you or fulfilling the task for which you instruct us. We will retain this information for 5 years, unless you specify for us to keep it longer.

We may use the information we received and/or collect about you to fulfil our obligations under any contract we have entered into with you and to provide you with information, products and services you have requested.

Right to be informed

We have provided information regarding the processing of your data in the Privacy Notice. If you have any further queries, please contact the Company Directors.

Right to rectification

If you perceive your data to be inaccurate or incomplete, you should make a written request for it to be altered. We will strive to respond to your request within one month.

Right to erasure

You can request your personal data to be erased when processing is no longer required. We will discuss your request with you as soon as reasonably possible.

Right to restrict processing

You are able to request a restriction of data processing. This allows us to store your personal data, but we will not use it in any processing capacity. We will discuss your request with you as soon as reasonable possible.

If processing is based on consent (see Privacy Notice) you have the right to withdraw your consent. If you do so, we will stop processing the data.

Right to object

You have the right to object to data processing. You must do so in writing and clearly state your grounds for objection. We will discuss this with you as soon as reasonable possible and will stop processing unless we have legal grounds to override your objection.

How safe is your information

We will do our best to protect your personal data, but the transmission of information via the internet is not completely secure. Any such transmission is therefore at your own risk.

Disclosure of your information

We may share your information with selected third parties including:

Business partners, suppliers and sub-contractors for the performance of any contract we enter into with them or you;

Under any legal duty to comply with any legal obligation or in order to enforce or apply our terms and conditions;

Need to disclose it to protect our rights, property or safety of our customers or others, including the exchange of information with other companies, organisations and/or governmental bodies for the purposes of fraud protection and credit risk reduction

Where we store your personal data

It may be processed by staff engaged in fulfilment of your order, the processing of your payment details, provision of support services amongst other things.

By submitting your personal data you agree to transfer, storing or processing. We will take all steps reasonably necessary to ensure that your personal data is treated securely and in accordance with this policy.

If you have concerns regarding the management of your personal data, please first contact the Company Directors. If they are unable to resolve your issue, then you have the right to complain to a supervisory body (i.e. the ICO) or judicial remedy.

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Google Analytics

Google Analytics software is used to monitor the number of people visiting the website and uses a cookie to collect this information.

Google Analytics only collects anonymous aggregate data, i.e. we cannot tell who you are or link data back to a specific name, and everyone’s data is shown as a whole, not individually. We use this only for statistical purposes to tell us information like how many people are new to the site or have visited before and which pages are the most popular.

Our reputation for excellent customer service, creativity and knowledge has been acquired over the many years that Karen and Claire have worked in the industry. Janet and Claire L joined the business seven years ago, each with the same passion for interiors.

We work as a team, inspiring each other on projects and sharing our knowledge. We all have have our own specialisms and favourite styles, so you can be sure you’ll be working with someone perfectly suited to the home you’re trying to create.

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