BPO supervisor resume sample

Seeking a challenging carrier by giving all my skills to my profession and awaiting for a initiative role.

Experience: Total 3 years

1. 2010 to till date as a team leader at XXXXXX (company name)

Key responsibilities

-Monitor calls to ensure positive customer experience and provide direct feedback on observed performance.-Managing the team target as well as individual target of team members.-Represent the team in meetings and conference calls with Clusters.-MIS reporting as well as optimum utilization of resources & system.- Ensuring team bonding and team interaction as to avoid attrition happening on the grounds Of dissatisfaction in the team.- Co-coordinating between different departments for any issue amongst team members

- Receive inbound calls from participants.- Answer participant questions, as well as question participants to obtain full understanding of what information is being requested.- Document all calls with regards to participant inquires accurately using Call Tracking System.- Provide quality customer service on every call.- Communicate clearly and effectively with participants.- Communicate clearly and effectively with participants.- Promote teamwork and call center success.

Qualification

-PGDM with operation management from XXXX university.-B Com with XX % from XXXX University.-Higher secondary from XXXX board with XX %.-High School with XX % from XX Board.

Summer Internship

Done 2 months summer training at XXXXXX Company. This training was about the learning of selling the insurance policies.

-Sales cycle management for major clients across Retail, Travel and Hospitality (RTH)

o Idea conceptualization and pitch presentation development o Proposal development and quality control o Tracking proposals to closure

-9 out of 14 proposals have been accepted by Clients into the next evaluation stage of Sales Cycle -Management of Customer visits to facilitate Sales wins-Knowledge management - Sales collaterals, Website Development, Reusable content for Proposals

--------- Limited, Hyderabad

Marketing Executive, Telecom Services August 2009 - Feb 2011

-Independently developed and managed complex Telecom proposals for GIS solutions -Resulted in overall orders worth ~$65 MM for the vertical-Created the boilerplate material for use in proposals -Responsible for market research to understand customers, competitors and partners to enable business development -Driven the creation of collaterals, brochures, presentations, white papers and case studies-In-house vertical- wide implementation of SalesForce CRM

Achievements:

-Award for Outstanding Contribution to Sales Support-“Pat on Back” for successful SalesForce implementation

-------, Hyderabad

Business Analyst, Application Development and Maintenance Services May 2008 - August 2009

-Supported the sales team in IT solutions selling in Application Development & Maintenance Services-Worked on proposal preparation and defense presentations for major ADMS clients across the globe-Coordinated with internal bid managers and relationship managers to track RFX till closure-Rolled out the Satyam Business Analysis Program across ADMS

o Created the course content o Coordinated the program, taking care of the scheduling, assignments and evaluations

Achievements:

-‘Star Performer’ in Annual Appraisal -‘Star Performer’ in the Business Analysis Program

-PGDBM (Marketing) with nearly 5 years of valuable experience in the field of Back Office Banking Operations and Key Account Management with leading MNC Banking BPO.-Last associated with Tata Consultancy Services E - Serve Ltd., Mumbai as Manager (Financial Information and Processing Department).-Expertise in managing teams and leading Training & Development initiatives in the organization.-Adept at developing procedures, service standards and operational policies, with a proven track record of planning & implementing effective control measures to reduce running costs of the unit. -Demonstrated abilities in cementing healthy relationship with the clients for generating business and leading workforce towards accomplishing business and corporate goals. -Effective communicator & team leader with strong analytical, problem solving & organizational abilities.

CAREER RECITAL

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Key Tasks Handled:

-Led the Letter of Credit (LC) scrutiny and transaction processing team of 2 Assistant Managers responsible for scrutinizing LC documents & communicating discrepancies to customer / customer owners (North, South and East region) of Citibank NA India. -Worked as a key member of the team responsible for rolling out Letter of Credit (LC) scrutiny operations.-Managed a team of 6 processors responsible for end-to-end processing of export transactions (Letter of Credit / Pre and Post Shipment Finance / Collection Documents) for customers of Citibank NA India. -Authorized documents (Letter of Credit / Pre and Post Shipment Finance / Collection Documents) processed by the team and ensuring compliance according to RBI master circular and Citibank NA India guidelines.-Ensured timely reimbursement claims and follow-up for payments / acceptance under Letter of Credit (LC) documents through Telex / SWIFTS. -Resolved day-to-day transaction related queries of customers and customer owners. -Maintained prescribed TAT and productivity of the team to ensure smooth processing of documents. -Looked after training and development of team members on product and processes. -Briefed Citibank NA India on their Quality Check (QC) related visits. -Supported Auditors in regular audits.

CERTIFICATION

-CDCS (Certified Documentary Credit Specialist), conducted by IFS School of Finance, London and endorsed by International Chamber of Commerce in Apr’08.

PERSONAL DOSSIER

Date of Birth Current Address Permanent Address

Career 06-18-2012

sample resume bpo jobs

Adaptable and a quick learner; possesses skills to work under pressure.Detail oriented with an analytical bent of mind and possesses positive attitude.Excellent communication & interpersonal skills with abilities in resolving complex software issues.

Dheeraj 11-7-2011

sample resume bpo jobs

To be associated with a growth-oriented enterprise and strive for the goals of the organization, contemplating sustained individual growth through diligent hard work and self-improvement in any demanding work/working conditions.