ITIL®

Definition: A set of best-practice publications for IT
service management. Owned by the Cabinet
Office (part of HM Government), ITIL gives
guidance on the provision of quality IT
services and the processes, functions and
other capabilities needed to support them.
The ITIL framework is based on a service
lifecycle and consists of five lifecycle stages
(service strategy, service design, service
transition, service operation and continual
service improvement), each of which has its
own supporting publication. There is also a
set of complementary ITIL publications
providing guidance specific to industry
sectors, organization types, operating models
and technology architectures. See www.itilofficialsite.com
for more information.