Reservation requests will be answered (by the next day) by an email either confirming the reservation or offering alternatives for unavailable items.

Equipment will be handed over upon signature of a rental agreement at pick-up.

Upon the satisfactory return of the equipment, the security deposit will be returned in full in the manner in which it was received. Security deposits paid in cash will be returned in cash immediately. Deposits paid by bank transfer shall be returned by bank transfer within 24 hours of the drop-off.