I'm about to go nuclear on Flow. This morning I got an email saying they are shipping out today. It was last Tuesday that the guy at Flow warranty said he was sending out new ratchets. Since when is 6 days equal to tomorrow? Now I probably won't have the new ratchets in time for my trip this weekend. It could even mean they are going to be sitting on my porch the entire weekend, ripe for the taking, if they don't fit my mail box.

It appears to be a skating issue and the amount of pressure required to get them to tighten up is less than or equal to the amount of your boot hitting the toe strap or stepping on the ankle strap to and from the lift. I'll admit it I am uncoordinated

To further you research would you be interested in the strap I that I swapped out with the NXT if I sent it to you?

Hi Trox,

We received your strap. Thanks very much for sending that to us. In comparing it with the same strap on the same new model, it offers the same amount of locking pressure. These comments help us relay this information to the brands and build an even better product going forward.

Got my new ratchets in.
First they were the wrong color and two different colors at that. Another strike on Flows customer service but I will get that resolved.
Second they did lock better then my first ratchets. Over the course of about 12 hours of riding this weekend they only moved 4-5 times. Compared to a few times an hour for the other ones. The bad is that that is still 4-5 times more then my NXT ratchets did over the course of a whole winter.

This is seriously pissing me off. What good are new features if they negate the feature that make the things work in the first place. Flow uses the fit being consistent as a strong selling point and that simply isn't true with these.

I'm hoping this gets fixed for next year's models and I can get some of those ratchets with my warranty before it runs out.

stop stepping on your binding. Problem solved. They cannot move without force on the top of them. That is simple physics.

You're faulting a company for a problem YOU, the user is creating.

Yeah I can't help but agree.

Dude you are the only one with this issue. Your first ratchets sure as hell did look like they werent locking right. But I'm riding samples right now and havent had a single slip issue and to my knowledge they havent changed the ratchet at all. I havent had a single pair I sold come back for this issue and anyone I've asked on mountain hasnt had this issue.

We received your strap. Thanks very much for sending that to us. In comparing it with the same strap on the same new model, it offers the same amount of locking pressure. These comments help us relay this information to the brands and build an even better product going forward.

Since that is the case can I get my strap back.

Quote:

Originally Posted by john doe

Got my new ratchets in.
First they were the wrong color and two different colors at that. Another strike on Flows customer service but I will get that resolved.
Second they did lock better then my first ratchets. Over the course of about 12 hours of riding this weekend they only moved 4-5 times. Compared to a few times an hour for the other ones. The bad is that that is still 4-5 times more then my NXT ratchets did over the course of a whole winter.

This is seriously pissing me off. What good are new features if they negate the feature that make the things work in the first place. Flow uses the fit being consistent as a strong selling point and that simply isn't true with these.

I'm hoping this gets fixed for next year's models and I can get some of those ratchets with my warranty before it runs out.

Whats funny is that ever time I have stepped on my strap is when they haven't moved. But I almost never step on the strap which is why I check them after. I do skate with foot behind the board. I'm not the only person to have this issue. I treat these Flows no different then my previous Flows that I had zero issues with.