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Why should I call Mitsubishi First and not my insurer?

Most UK motor insurers do not guarantee to fit Mitsubishi approved parts and will repair your vehicle at their nominated repairer. This could affect the warranty, safety standard and resale value of your vehicle.

So one minute your Mitsubishi is 100% Mitsubishi... then it isn't.

MITSUBISHI FIRST exercises your right to a repair at a Mitsubishi Approved Repair Centre, where only Mitsubishi approved parts are fitted – helping to protect your Mitsubishi’s safety rating, warranty, residual value and original driving pleasure. In other words, we keep your Mitsubishi 100% Mitsubishi.

In the event of a vehicle theft

Contact the Police, then call us on 0330 100 3122 for advice on keeping you mobile. We can also help agree a valuation of your Mitsubishi with your insurer and discuss replacement vehicle options for you. There's no hassle, no claims forms, no cost to you – and you're guaranteed the highest quality repair.

Free courtesy car for all accidents when repaired by a Mitsubishi Approved Repair Centre

Arrange a replacement vehicle if yours is written-off or stolen

A repair that helps to protect your Mitsubishi's residual value and re-sale appeal

Guaranteed quality of the repair

5 YEARS

3 YEARS

Keeps your Mitsubishi 100% Mitsubishi

Frequently Asked Questions

Will I need to report the claim to my insurer if you are dealing with my claim?

No. Once you call MITSUBISHI FIRST we will notify your insurer of the accident and which Mitsubishi Approved Repair Centre your Mitsubishi is to be repaired at. If you don’t call MITSUBISHI FIRST, your insurer will dictate where your vehicle will be repaired and it will be too late for you to exercise your right to have your Mitsubishi repaired at a Mitsubishi Accident Repair Centre.

What do Mitsubishi customers pay for this service?

This is a FREE service to all Mitsubishi drivers – there’s no catch. We simply manage the claim on your behalf. When an accident is not your fault we recover all costs from the other party’s insurer. Similarly, there is no extra cost if the accident was your fault. Assuming that you are comprehensively insured, your only cost is any uninsured cost, such as policy excess.

What information will you require from me in order to manage the claim?

When you call us you will not need to fill in a claim form as we will do this for you over the telephone. In the event that you are missing some details, we will investigate and make enquiries.

HOW WILL MITSUBISHI AND MY INSURER AGREE ON THE COST OF THE REPAIR?

We approve all repair costs with your insurer. The assigned Mitsubishi Accident Repair Centre submits an estimate of the repair cost for your insurer’s approval before proceeding with the repair. Costs for completing repairs are standardised.

If I call Mitsubishi First will it increase my next insurance premium?

Definitely not, if you were not at fault for the accident; the other party's insurer pays for your claim. If the accident is your fault, any increase in your next premium should be no more than if the insurer's bodyshop did the repair, as we approve all repair costs with your insurer prior to proceeding.

I'm a Mitsubishi used vehicle owner – can I use this service?

This service is available to all Mitsubishi drivers in the UK, regardless of the age of your vehicle, whether your vehicle is new or used, or has had a number of previous owners. It is also available to anyone who drives your Mitsubishi, providing they are insured. This service can be passed on to new owners if you sell your Mitsubishi.

Can you help for all accidents, even a small dent?

For any accident, no matter how big or small, you should always call MITSUBISHI FIRST. We will arrange your Mitsubishi repairs with no hassle or inconvenience.

HOW DOES MITSUBISHI BENEFIT FROM PROVIDING THIS SERVICE?

Mitsubishi wants to help customers at a time of stress and inconvenience. We also have a duty of care to ensure that customers’ vehicles are repaired to Mitsubishi’s exacting standards.

All new retail vehicles are shown with OTR (On The Road) Prices. OTR prices include VAT at 20%, Government Road Fund Licence, First Registration Fee (£55) and the cost of delivery to the dealer’s premises. Commercial vehicles are shown with Commercial on the Road Price (CV OTR Prices). Commercial Vehicle On The Road exclude VAT (at 20%), include VED and First Registration Fee. (£55). Government Road Fund Licence for commercial vehicles is £250. All prices shown are for solid paint. Metallic paint extra. Official EU MPG and EV Range test figures shown as a guide for comparative purposes and may not reflect real driving results. Outlander PHEV figures are based on the vehicle being charged from mains electricity. Images shown are for illustrative purposes only and UK specification may vary, please check details with your local dealer. CAP data and software is protected by copyright and database rights. All rights reserved.

Financial Disclosure Statement

Each Mitsubishi dealer is either directly authorised and regulated by the Financial Conduct Authority or is an appointed representative of a principal firm which is directly authorised and regulated by the Financial Conduct Authority, permitted to act as Credit Brokers for introduction to finance providers, acting on behalf of the lender OR to arrange non-investment insurance contracts, acting on behalf of the insurer OR both. Full information will be provided on request or can be checked on the Financial Services Register by visiting the FCA's website www.fsa.gov.uk/register/home.do or by contacting the FCA on 0800 111 6768.