Ireland’s electricity market opened to broad competition
in 2005 after years of government control. To meet new
market opportunities, Irish utility Bord Gáis began a multiyear IT transformation based on Oracle technology. Today,
managers enjoy improved operational efficiencies and
compliance with new regulatory mandates, and provide
excellent customer service for 425,000 new residential
electricity customers. —By Tony Kontzer

Cover: John Blythe

EDITOR’S NOTE HUMAN CAPITAL MANAGEMENT

5 REDUCE. REUSE. REPLACE. 31 MANAGING A HEALTHY WORKFORCE

The three well-known environmental edicts have Year after year, Premera Blue Cross earns kudos for
meaning beyond the world of consumer waste. They being a great place to work—and Oracle’s PeopleSoft
also can be applied to help enterprise systems support human resources solutions are part of the prescription.
more sustainable business practices. —By Aaron Lazenby —By Alison Weiss

LUMINARIES GLOBAL MANUFACTURING

6 SMART STEPS 35 A SINGULAR VIEW

Oracle’s senior director for industry strategy and insight Eaton’s Vehicle Group South America
finds an effective framework for helping technologists uses a single Oracle platform to support
create a sustainability footprint for management’s goal of building products
manufacturers. —Harshad Khatri at any global facility.

—By David Rosenbaum
7 FORWARD THINKING

APPLICATIONS UPGRADEINSIDE ORACLE 41 ON THE RIGHT TRACK11 SHIPPING MORE WITH LESS