Frequently Asked Questions (FAQs)

Do you work with native English speakers too?Yes, I have worked with writers from the UK, Ireland and USA, so I am happy to help any native speakers/writers with their English language needs. My background as an English teacher and my relocation to Scandinavia, however, has made me realize my skills best serve writers who use English as a second language.

Why don't you list your fees on your website?My fees vary from project to project. I negotiate my fees once I have evaluated a sample of the text and discussed the requirements of the project with the client.

If you'd like to contact me about a project, please give as much information as you can when you contact me, such as:

service required (proofreading, rewriting etc.)

working title of your project

document type (essay, thesis, report, article etc.)

subject matter/genre

approximate word count

approximate number of pages

preferred deadline

publishing guidelines, if applicable (Ashgate, Harvard etc.)

sample of your text (as a Word document).

This information will help me provide you with a quote more quickly and effectively.

I see you come from England. Do you know only British English?No, I also know and use American English. It is entirely the decision of the client as to whether American or British English is preferred.

Why don't you edit student theses, dissertations or essays?Your thesis, dissertation or essay must be your own work and while I can proofread your texts, editing provides more in-depth, extensive language assistance and therefore might risk breaching your university's anti-plagiarism policy. For this same reason, I would never offer a rewriting service to students or academic staff.

I need some business texts written from scratch, not rewritten. Can you do that?Yes, I can write your business documents from the very beginning – you do not need to write anything beforehand. Many clients prefer to have had some initial input in the writing process, but it's not a requirement.

Can I work as a proofreader/editor/writer/teacher at KHO Language Services?No, that's not possible. Please do not send me your CVs or request a job at my company as I do not employ staff or outsource my services to other companies.

My work is confidential. Can I be sure it stays that way?You can rest assured that I treat all work as confidential and will never disclose client or project details to a third party. The security of your work is guaranteed.

Do you check texts on paper too?I used to in the past but not anymore as the vast majority of my clients prefer to email me their texts as a Word document or PDF file. This is not only far more environmentally friendly, but it also means I can use Track Changes/annotations/sticky notes. These functions enable you to see what changes have been made or suggested, and you can then decide whether or not to accept the amendments. It gives you full control over your work.

How do you write about my company or business niche if you do not have insider knowledge?Before I start any writing project, I will send you a questionnaire that asks you about your company/business. I also research your company and will discuss your project with you in emails or via telephone or Skype. You can rest assured I research thoroughly.

What industries do you have experience in?I have an in-depth knowledge of the business sector and have worked in the corporate and charity sectors in the UK. I have also worked at educational institutions and have knowledge of the self-help and natural health industries. My role as a teacher has brought me into contact with many different companies in Sweden and Denmark, ranging from banks and insurance companies to packaging manufacturers and government organizations.

How can I pay?Once a project is complete, I forward an invoice to the client, which must be paid within 30 days. Payment is to be made in Swedish Crowns/Kronor (SEK) into a Swedish business bank account. I can also accept payment via PayPal. I use www.xe.com to show the currency conversion amount in your country's currency. A receipt can be provided if required once the payment has been received.

Are you VAT registered?Yes, I am VAT registered in Sweden. I list my registration number on all my invoices. The current VAT rate in Sweden for my language services is 25%. If you are VAT registered and based in another EU country, you can claim this amount back from your tax authority. VAT is not added to invoices sent to clients based outside the EU.

Do I have to pay a deposit?I do not require a deposit for my other language services. However, once I have received confirmation by email that you wish to use my language services for a specific project, the cancellation policy detailed in my Terms and Conditions applies.

Do I have to sign a contract?No, but once we agree to work together and have established the nature of the project and negotiated the fee, my Terms and Conditions apply. I will ask you to confirm via email that you have read, understood and agreed to the terms and conditions listed. This safeguards our working process and relationship.

Is it possible to have a face-to-face meeting to discuss my project?I only arrange face-to-face meetings to discuss an ongoing project. These take place in Lund, Sweden and depend on my schedule. Otherwise, your project can be discussed via email, telephone or Skype. I reserve the right to include an additional fee in my invoice for any in-person meetings that last longer than one hour.

Will you keep me updated on the progress of my project?Yes, I will always keep you updated on your project and can forward completed work to you in installments if you wish.

Can you work to tight deadlines?Yes, although it depends on my other work commitments. I can sometimes rearrange my work schedule so I can work on projects with pressing deadlines, but please be aware that a shorter turnaround time will increase my fee.

Do you offer a follow-up service?Yes, I will always strive to ensure you are happy with the work carried out and encourage clients to email or telephone me if they have any queries.

Editing and proofreading follow-up service: If I have provided comments in your text that require follow-up work, my initial quoted fee covers checking your corrections to these parts of the text only once, so please send me all your completed reworked sections in their entirety, not separately. You must highlight your updated sections using Track Changes so I can see them easily.

Business rewriting and translation follow-up service: One set of revisions is included in the fee in case further changes need to be made to the copy, rewritten text or translation, to guarantee you are satisfied with the finished document.

What are your qualifications?My qualifications ensure you receive a superior language service:

10+ years of experience as a professional editor, proofreader and writer of a wide variety of texts.

Certified English teacher (ESL)

BA (Hons) English Literature & Humanities (First Class)

Proofreading, journalism and writing certification from the UK

Business background in the UK, working for companies and charities in London

Published fiction author

Any other questions?Please contact me if you have any other questions. I'm happy to hear from you.