Thank you for your question, my name is ***** ***** I look forward to assisting you.Please note, click on Reply to Expert to reply to me, a rating is only needed when we are finished.This is generally the firmwarre. On the recorder itself, hold the channel up and down buttons for 6 seconds then release which should force it into setup mode.Complete the setup and tell me please if it now functions correctlyThank you

Richard and 3 other Recorders and Players Specialists are ready to help you

your most welcome!It was the firmware that had an issue, and needed a hard restart. We did this just then. It will now be ok.If you would like any additional information or assistance, please do not hesitate to let me know.And if you can take a second to rate my service, that would be greatly appreciated.Thank you

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