It's really very simple which is why I'm not believing that I'm having to do this. I ordered a 12 piece family meal while in town visiting my father at the hospital across the street. It was only knee surgery and he had no diet restrictions.When we opened up our drive in meal with the rest of the family, it was an 8 piece instead of a 12 piece. I'm sure that the difference is only a few dollars. I called the KFC and spoke to the manager on duty. He immediately acknowledged the mix up as was already aware of it. He then told me that I would need to come back to the restaurant to receive a voucher for future credit. I advised that I had no interest in a voucher for future credit as I don't live in Lawrenceville and only expect a refund for the price difference. He refused. I then called KFC corporate and explained the above situation. This was 5 days ago.I've heard nothing.

Again, just not believing that they are choosing to turn such a simple error into an Internet complaint along with the loss of a 40 year customer. I'm sure that it's only a few dollars but dang.

Corporate Advocacy Program: The best way to manage and repair your business reputation. Hiding negative complaints is only a Band-Aid. Consumers want to see how businesses take care of business. All businesses will get complaints. How those businesses take care of those complaints is what separates good businesses from the rest.

AUTHOR: Ashley - (U.S.A.)

SUBMITTED: Friday, January 20, 2012

POSTED: Friday, January 20, 2012

just go back and get your 4 pieces of chicken they owed you? They are under no obligation to give you a refund but they do need to make it right. They offered to make it right, but you don't like their offer. I dont see how you are getting ripped off, you just don't like their solution.

Corporate Advocacy Program: The best way to manage and repair your business reputation. Hiding negative complaints is only a Band-Aid. Consumers want to see how businesses take care of business. All businesses will get complaints. How those businesses take care of those complaints is what separates good businesses from the rest.