She reached out to the shipping company for compassion and found little. "UPS has ignored me," she said.

Karoly said while the driver apologized, she wants the company to cover the cost of Binky's cremation.

"This is like a child to me, my child is gone and I can't replace him," she said

Dan McMackin, a UPS spokesperson in Atlanta, said the Jacksonville office offered to pay for the cremation but it was declined. Karoly was unavailable to confirm the offer.

McMackin said in a statement:

"Our hearts go out to the Karoly's on the loss of their family pet. Our driver found the animal in the public road adjacent to the Karoly's driveway. He brought the animal back to Mrs. Karoly and attempted to console her. UPS does not feel that our driver struck the animal. We do not believe we are at fault in this incident."

Florida does not have an animal leash law statewide, but in Nassau County, where Karoly lives, there's a leash law which reduces UPS' liability.

The Nassau County Animal Control Service said the law states your animal must be confined at all times.