We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard DeliveryOrders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold DeliveryThreshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice.

In-Home DeliveryIn-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery Express orders received by 3 p.m. EST are shipped the same day. For items under 15 lb., the following Express Delivery rates apply:

Swatch ShippingBallard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

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Mallory Slipcovered Counter Stool
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This product is beautiful but deeply flawed...
I feel "stuck" with my Mallory counter stools!! The stools were shipped three months before the slip covers so we never sat on them. NOW... the stools are too short? They are off an inch before you sit on them. Because of the flimsy stuffing in the cushion you sink down three more inches when seated. Not what? When I sit down at the counter it is now shoulder height.... Guess it will be easy to slurp my soup!! Called and complained. Too hard to return.
October 24, 2014

Seat is too soft and too large, but not high enough
I ordered two of these stools for my kitchen counter. They do look lovely, but they are very large for stools. I know, I should have measured, and I suggest you do. These must be designed for people with enormous rear ends. Plus, once you sit on them, you seriously sink down about three inches, which I do not think is pleasant at all. It strains the back, and makes you too low to comfortably sit at the counter.
August 2, 2014

Great counter stool
The stool is very comfortable and solid. The custom slipcover is well made and looks great in my kitchen. The stool is a nice size and does not take up a lot of room, yet it is big enough to sit on for an extended period of time. I got two and would love a third but might not fit!
May 16, 2014

Tailored, comfortable & plum adorable!
I think they are adorable! There is at least 3" of thick foam under the muslin covered seat that your slipcover will fit over. The slip cover is made to fit perfect. I ordered the white-sunbrella fabric for mine. They are very light weight and stable with one foot rest having very dark (almost blends into wood) brass looking protection. My island is 71" long and could have put 3, but opted for 2, which is perfect as I have a breakfast table too.
February 9, 2014

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*Colors can vary from screen to screen, so it's good idea to order a swatch before completing your order. We offer free swatches of all our fabrics, leathers and most rugs for just $5.95 Shipping & Processing; 10-swatch maximum. Swatches are approximately 3" x 3". Please allow 3-7 business days for delivery.*Your credit card will be charged for the fabric used on your upholstered product separate from the frame.