Start with helping users by using the awesome troubleshooting portal

This week I’m back with a new blog post, after not posting anything last week due to visiting the yearly Global MVP Summit. This week is all about creating awareness. Awareness for the troubleshooting portal (the Troubleshoot blade). The troubleshooting portal is THE best place to start with troubleshooting to help the end-users. In this post I’ll provide a complete overview of the current status of the troubleshooting portal.

Troubleshooting portal

The troubleshooting portal can be used by Intune administrators, and other delegated users like help desk operators, to view user information. The troubleshooting portal provides information about the user, the assignments for the user and the devices of the user. To get to the troubleshooting portal, simply follow the next steps.

On the Microsoft Intune – Troubleshoot blade, select Select user and get the information to start with troubleshooting. This will provide the overview as shown below. I will go through the different numbered items in more detail;

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Item 1 – Account status

This shows the status of the current Intune tenant. The logged on user does need permissions to view this information.

Item 2 – User selection

This shows the name of the selected user. Simply click Change user to select a different user. All the shown information is related to the selected user.

Item 3 – User status

This shows the Intune license of the selected user, the number of non-compliant devices and the number of non-compliant apps.

Item 4 – User group memberships

This shows the group memberships of the selected user.

Item 5 – User information

This shows the detailed information of the selected user, about the assignments, the devices, the app protection status and the enrollment failures. More details below.

Item 5.1 – Assignments

This shows the details about the assignments for the selected user. At this moment it’s possible to view the details about Mobile apps, Compliance policies, Configuration policies, App protection policies, Windows 10 update rings and Enrollment restrictions (see screenshot below). To view more details, about a specific assignment, simply select the assignment, which will bring the administrator to the policy overview. This information is really useful for getting a quick overview of the assignments that are applicable to the selected user.

Item 5.2 – Devices

This shows the details about the devices of the selected user. The shown devices are all the devices joined or registered to Azure AD. The shown information is the Device name, Managed by, Azure AD join type, Ownership, Intune compliant, Azure AD compliant, OS, OS version and Last check-in (see screenshot below). To view more details, about a specific device, simply select the row, which will bring the administrator to the device properties as shown in Azure AD. This information is really useful for getting a quick overview of the devices of the selected user.

Item 5.3 – App protection status

This shows the details about the app protection policies that are assigned to the selected user. The shown information is Status, App name, Device name, Device type, Policies and Last sync (see screenshot below). This information is really useful for quickly determining the status of the app protection policies that are applicable to the selected user.

Item 5.4 – Enrollment failures

This shows the details about the enrollment failures for the selected user. The shown information is Enrollment attempt, Issue ID, OS and Failure (see screenshot below). Each row represents a unique attempt. To view more details, about an enrollment failure, and the suggested remediation, simply select the row. This information is really useful for quickly determining enrollment failures for the selected user.

From a device perspective, you’ve currently got the Event Viewer, the diagnostics information and the log files of the Intune Management Extension. Having said that, I know that it doesn’t cover all you need to know during troubleshooting..

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About

I’m Peter van der Woude, born in 1983 and I’m living together with my wife and two sons in the Netherlands.

Currently I work for KPN Consulting. At this moment my main focus is Enterprise Client Management via Microsoft Intune and/ or System Center Configuration Manager (ConfigMgr 2007/ 2012/ CB) and I love it!