Credit & Collection Practices

Credit & Collection Practices

This report delivers the results of our research on credit and collection practices and technologies. This is the third study of collection practices conducted by the Ascent Group.

The Ascent Group benchmarked credit & collection practices to uncover the most effective techniques and strategies for improving collection performance and reducing uncollectible revenue. We have researched customer service organizations across the U.S. to provide a thorough overview of best practices in credit and collections.

In this report, we explore how companies are balancing the cost of collection to reduce uncollectible revenue and improve the bottom line. We also examine the technologies that have retooled credit and collection processes for maximum effectiveness and efficiency. Finally, we look at how companies have established credit policies to support collection efforts.

This report also profiles participants in a case study format, sharing current practices, lessons learned, challenges overcome, plans for the future, and business practices that have led to improved performance. In addition, we provide detailed results and analysis from the survey itself and detail "best practices" demonstrated by our participants. Finally, we explore the successes achieved.

The Ascent Group is a management consulting firm with extensive experience in customer service and call center performance improvement, benchmarking, and best practice discovery, and a leading publisher of customer service journals and reports.