I've bought a macbook pro from them and there was a little problem with it so I took it to the warranty. The warranty service Royal steps were awful and not professional when it comes to service. After calling the main office at virgin and telling them about it... More >>

I've bought a macbook pro from them and there was a little problem with it so I took it to the warranty.
The warranty service Royal steps were awful and not professional when it comes to service.
After calling the main office at virgin and telling them about it, they replaced for me my mac and gave me a new one with new warranty in exactly the next day.
Virgin megastore is really good when it comes to Apple.
But Royal Steps computers is just awful. << Less

The staff at the mall of the Emirates are very rude and don't know the meaning of customer service. When I suggested to the manager there that customers should be treated in a certain way, he laughed in my face and said... 'have you finished giving me advice?'...... More >>

The staff at the mall of the Emirates are very rude and don't know the meaning of customer service. When I suggested to the manager there that customers should be treated in a certain way, he laughed in my face and said... 'have you finished giving me advice?'... very arrogant man... what a shame... Virgin is an international firm, shocked to see that they hire such personnel, a real shame. I won't be shopping there again. I think his name was Sherbal and his even ruder colleague Hisham. << Less