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GraceSoft is upgrading our PCI compliance to ensure the most secure environment for your guests’ credit card information. These database changes will not interfere with any of your payment processing, but will simply provide a more secure storage facility for credit card data. This upgrade will migrate our PCI security layer from SAQ D to SAQ A. All credit card data entered into Easy InnKeeping and Easy WebRez will be validated by a third-party PCI DSS service provider. This upgrade will also include a few new payment features, 1. Paypal Checkout 2. Paypal Payment Pro 3. Authorization Only (Supported in Authorize.Net, Stripe, Moneris, Payal Payment Pro, Paypal Website Pro)

As markets start opening back up, it’s the right time to focus on good communications and cleanliness to prepare for returning guests. Even as guests begin to travel again, many new COVID-19 guidelines must be followed and communicated.

Over the last few weeks, our staff here has spoken to many of our clients facing challenges in decreased bookings, mandated closures for a period of time, and cancellations. We want to assure our clients, that we are available to assist as we all work together to navigate this crisis. Following are a few quick links to help your business respond to this crisis and its impact on your business. Communicate Your Response to Your Guests If your property is still allowed to be open for business, assure your guests of how you are following guidelines for COVID-19, maintaining safety and cleanliness for your guests and employees. Be Creative in Responding to Changing Needs Depending on location, some properties are helping house guests who are ‘quarantined,’ others have been forced to close temporarily and vacate guests, and others are still open but due to travel restrictions are facing cancellations and decrease in bookings. If your property is in a location that is allowed to operate, you can market locally, and offer ‘stay-vacations’ to your community. Alternatives to Cancellations Although timelines are uncertain, there is consensus the current coronavirus spread, will at some point come to a halt. With that in mind, you can encourage guests requesting cancellations to keep ‘deferred bookings’ or ‘gift certificates’ for the value of a deposit paid that can apply to any future available date. Removing the need to select a future date, will assure the guest they have not lost value and have flexibility in re-booking their stay. Marketing and Communications We have created a new COVID 19 template in your Letter Setup, that you can use to send out communications to your guests. The more you can communicate now through this crisis, the better chance you have of them being a returning guest when all this has passed! Quick Tips We’re including here some help videos for some of the most commonly asked questions over the last few weeks. Creating Gift Certificates Sending Bulk Emails Creating Email Templates Processing a Refund Cancelling a Reservation Click here to view the help video.

It is to every property’s advantage to optimize their ability to give guests a way to book directly. Since its inception, Easy InnKeeping has included the Easy WebRez booking engine. Now Advanced and Premium users can take advantage of the mobile friendly features and beautiful layout of Easy WebRez 3.0! Over 50% of your potential guests are using a smart phone and if you don't have a mobile site, you are losing business! The Customized Easy WebRez, will allow your customers to make reservations with ease from their smart phones and tablets. The OTAs have policies that try to preclude individual property websites from offering any rates that are lower than the OTAs rate. However, hotel chains have begun touting discounts through loyalty programs. For the guest booking from your own web site, you can offer promotions exclusive to returning guests, or discounts such as AAA rates, Senior Citizen discounts or discounts for military personnel. These are some of the key features of the Online booking engine Easy Webrez 3.0