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Month: August 2010

“Which is to say, nearly every task seems more difficult in anticipation than execution. Discipline is easy once you have momentum. Going to the gym is hard when you have to plan on going to the gym, and easy when it is simply what you always do on Tuesdays and Fridays.

“Settling is about not embracing what is best for you, and accepting what you really don’t want. When you settle, you accept less than you deserve. Settling becomes a habit and a way of life, but it doesn’t have to be.

People settle every day in every way. They settle for unsatisfying jobs, boring lives, and stale relationships. People settle in part because they don’t realize they can have better, or even that they deserve better. People also settle because of fear. Fear holds us back from embracing what we really want. According to Bo Bennett, “Every day, people settle for less than they deserve. They are only partially living, or at best living a partial life. Every human being has the potential for greatness.”

The only way to truly embrace your greatness is to stop settling. You have to stop settling for a job that isn’t challenging, a life that isn’t fulfilling, and relationships that are uninspiring. Life is way too short to settle.”

“Giving up the need to be right is one of the first steps I believe that anyone needs to take to find the happiness that is inside you. This does not mean you agree with everything that anybody says but you accept someone’s opinion as that and if you feel it necessary to share your opinion you may consider doing it in a way that stresses that you are just looking to discuss, and not convert.”

“In fact, it is more accurate to say that everything is a potential negotiation. Yet, in many situations, the effort to negotiate is not made. Fear, ignorance or complacency seem to be the usual suspects as to why we would not seek advantage.”

The post describes two techniques that are easy to master are the “flinch” and “nibbling.” …

“The flinch, which is one of my all time favorites, requires only that you respond to the offer, whether it be the price of a car, the insurance company’s settlement offer or the plaintiff’s demand, with a look of incredulity, then slowly repeat the offer as a question with a tone of utter disbelief. “$50,000?” Then, say nothing and wait for the other side to start making compromising gestures.

Nibbling is where the buyer asks for ostensibly small benefits after the price has been struck such as free delivery, no sales tax etc. The individual concessions are small but when added up can be substantial.”

“Build friendships with people who make you a better person. Hang out with people that bring out your best. You don’t need to abandon your old friends like everyone else tells you to. Just realize that maybe you need to alter those relationships a little bit in order to make room for people that are bringing out the best in you. If you’re lucky, your old friends are already doing that.”

I can’t find the source of this quote but I’m still looking. Full quote …

“As we grow up, we learn that even the one person that wasn’t supposed to ever let you down probably will. You will have your heart broken probably more than once and it’s harder every time. You’ll break hearts too, so remember how it felt when yours was broken.

You’ll fight with your best friend. You’ll blame a new love for things an old one did. You’ll cry because time is passing too fast, and you’ll eventually lose someone you love.

So take too many pictures, laugh too much, and love like you’ve never been hurt because every sixty seconds you spend upset is a minute of happiness you’ll never get back. Don’t be afraid that your life will end, be afraid that it will never begin.”

From one of the best business minds ever … Tom Peters. I’m a huge fan of Tom Peters but I never have followed this advice. Not because I don’t trust or admire his judgement – but because I’m bored by the notion of “underpromising”.

The “Underpromise and overdeliver” principle suggests it’s better not to promise something to your customer that you cannot keep than to under promise and to surprise your customer with good service.

“Underpromise / overdeliver originated as a way for managers to advise their reports to manage expectations as an internal CYA, ensuring neither they nor their bosses would ever have to face the embarrassment of a missed commitment – a self-protective, “how to fulfill what is asked without failing / casting a negative light on our silo.”

The problem is that the first part of the equation gets fulfilled. Under committing is easy – it just means that you don’t promise to do as much as you know you’re capable of. But faced with someone not complaining about the level of care they receive, they forget to over deliver. Conserve resources. Get satisfied (lazy) delivering what is “good enough”. Ride the self-created perception of satisfaction rather than putting forth the extra effort to delight & surpass what the customer is expecting.”