PRESCRIPTIONS YOU CAN STILL COLLECT PRESCRIPTIONS DURING OPENING HOURS DUE TO HIGH DEMAND CAN YOU PLEASE ALLOW 5 WORKING DAYS BEFORE COLLECTING YOUR MEDICATION, DUE TO THE HIGH VOLUME OF CALLS PLEASE DO NOT RING THE SURGERY TO CHECK IF YOUR MEDICATION IS READY FOR COLLECTION. IF YOU ARE SELF-ISOLATING AND HAVING DIFFICULTY ARRANGING COLLECTION PLEASE LET US KNOW

In the light of the coronavirus all GP appointments will receive a telephone consultation; please keep your phone clear around the time of your appointment, due to the volume of calls at present, your telephone consultation with the may not be at the exact time. HCA and Nurse appointments will remain face to face appointments, and patients can still collect their prescriptions. Many thanks for your co-operation Springbank Health

Nurses

Mrs Christine Edmond

Mrs Helena Coultate

Practice nurses are qualified and registered nurses. They can help with health issues such as family planning, healthy living advice, blood pressure checks and dressings. The practice nurses run clinics for long-term health conditions such as asthma or diabetes, minor ailment clinics and carry out cervical smears.

Health Practitioners

Ellie

Ellie is our paramedic who does home visits and deals with both urgent care and long term conditions.

Healthcare Assistants

Louise

Sophie

Healthcare assistants support practice nurses with their daily work and carry out tasks such as phlebotomy (drawing blood), blood pressure measurement and new patient checks. They may act as a chaperone when a patient or doctor requests one.

Practice Management

Mrs Christine Edmond - Senior Team Leader

The senior team leader works to orchestrate the business and organisational aspects of the practice, such as making sure that the right systems are in place to provide a high quality of patient care. She also helps to oversee human resources, finance, patient safety, premises and equipment and information technology. She supports the GPs and other medical professionals with delivering patient services and also helps to develop extended services to enhance patient care.

Administration

Suzanne, Maggie, Lyn & Lynn

Reception

Kim[Senior Receptionist, Karen, Kelly, Nicola, Claire, Debra, Clare

Receptionists provide an important link for patients with the practice and are your initial contact point for general enquiries. They can provide basic information on services and results and direct you to the right person depending on your health issue or query. Receptionists make most of the patient appointments with the GPs and nurses. They also perform other important tasks such as issuing repeat prescriptions and dealing with prescription enquiries, dealing with financial claims, dealing with patient records and carrying out searches and practice audits.

Secretaries

Suzanne

Community Midwives

The community midwives who come to the practice are employed by Harrogate District Foundation Trust and they have a lot of information about their services on the website here. The have specific information on teenage antenatal care, parent education, home births, postnatal care in the community, early pregnancy assessment unit for any concerns as well as information about labour and giving birth in Harrogate. Some mothers choose to give birth in York hospital and their relevant webpage is here.

Community Nurses

The district nursing team are based in Knaresborough and are employed by Harrogate District Foundation Trust. For more information, click here.

Health Visitors

A health visitor is a registered nurse who has received training particularly related to babies, children and pregnant women. Their role is to provide families with children under five years old with support and advice around the general aspects of mental, physical and social wellbeing. The health visitors are employed by Harrogate District Foundation Trust. More information can be found on the website here.

For children over, 5 there is a Healthy Child Team. The 5-19 Healthy Child Service promotes and protects the health and wellbeing of all children and young people aged 5 to 19. They work with children, young people and families to empower and enable them to make informed decisions about health, and to support them in transitioning safely and happily into adult life. Click here for more information.

Dispensers

Dispensers check and give out prescription medications. They look after the stock we have in the dispensary and make sure that we keep our waiting times for receiving prescriptions to a minimum. They run a system of checks to make sure that the dispensed medication is correct and maintain an ongoing safety audit to ensure we retain the highest standards. They can also answer queries on the supply and availability of medicines, where this is within their competence and can respond to enquiries of a routine nature from patients and their representatives, referring queries to a nurse or doctor when necessary.