MSSP/MSP CHANNEL PROGRAM

Phase 4

Phase 4

Tuning

You are required to complete:

1

During Phase 4, your environment is moved to a tuning process within ZTAP. In tuning, our CyberSOC analysts are learning your environment. While our engineers are working on your system, please take a minute to complete the following:

While you are waiting…

Attend at least two ZTAP Training Sessions.

Continue to deploy Cylance agents in your environment, if not fully deployed.

Coordinate additional ZTAP training sessions with CriticalStart

Respond to incidents in ZTAP and escalate back to our CriticalStart CyberSOC analysts

2

(Optional) Install SOC Mobile App

Need to add your client?

Need to add additional MSSP’s to add their clients? Click Here and we will take you to another tab to add additional MSSP’s. If you have any questions, or need assistance, your CriticalStart team is here to help you. Thank you for your business.

Your checklist

PHASE 1 Information Gathering

PHASE 2 Agreements Signed

PHASE 3 Onboarding

PHASE 4 Tuning

Continue Deployment

Communicate Within ZTAP

Download SOC Mobile App

PHASE 5 Go-Live / Active Monitoring

Having Trouble?

Email [email protected] to open a support ticket. Service support hours are 9:00am – 5:00pm, CST.

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