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Hello, Aislan - the first thing to confirm is that the WindLinx account is activated through the service provider, Wireless Innovation (www.windlinx.com). Assuming the account is set up and active, please check that the information unique to the 2 new iPacks you're trying to install (Mailbox Name, Mailbox Password, Sender's Email Address, Email Subject Line) isn't identical to the information copied from an old IPK file. If you send me your iPackGPS serial numbers and the IPK files you've programmed into each one, we can look into the problem further.