Q:Do I need any special equipment, such as a 3-D card, to play Toontown?

A:Yes, you need a 3-D video card, but don't worry about checking your computer. The Toontown installer will confirm that all necessary hardware and software are in place prior to installation.

To determine which video card you have installed on your computer:

Click the "Start" button in the lower left hand corner.

Select "Run."

In the resulting box type: dxdiag

Click the "OK" button.

Select the "Display" tab at the top.

Under Device, you will find the name and manufacturer of your video card.

Under Drivers, you will find the date and version of the video card driver installed in your computer.

Once you know the name of the video card manufacturer, you can search for the latest driver by visiting your favorite search engine and entering the "(manufacturer's name) video drivers" in the search field.

Visit the manufacturer's Web site for instructions on installing the latest video drivers.

The following older 3-D video cards are not recommended for use with Toontown and are not officially supported. Toontown may have problems displaying text, random graphics errors, or serious slowdown performance issues with these cards. If you have problems with one of these cards with the latest drivers, your best choice is to install a newer video card.

Q:I'm having problems running Toontown from a Windows XP account with Limited User security privileges. What can I do?

A:First try starting Toontown from an administrator account to verify it runs properly. To do this, from the administrator account, open a command window by clicking Start->Run and typing "cmd," then click OK.

This command allows other users to make changes to the Toontown folder. After doing this, switch back to the Limited User account and try running Toontown again. If you don't have administrator privileges, you'll need to ask your computer's administrator for help.

Note: This only applies to NTFS-format hard drives. FAT32 drives (perhaps the result of an upgrade from Win98) will not require this step. You can determine the file system type (NTFS or FAT32) by right-clicking on the drive in Windows Explorer and selecting "Properties."

Q:What do I do if Toontown "locks up" while I am playing, or just displays a black screen during the startup process?

A:If Toontown becomes unresponsive for any reason, you should be able to press Alt-F4 to close the application. If that doesn't work, try to close the application by pressing Control-Alt-Delete to bring up the Windows Task Manager, and then find "Toontown.exe," and close it. If the Task Manager doesn't appear, the Windows Operating System (OS) has crashed (i.e. "most likely due to a graphics card driver bug; check with your manufacturer for newer drivers") and you must use the reset button on your PC to restart.

Because of its design, WinXP can only crash due to a hardware problem (such as bad memory chips) or a device driver problem. Device drivers are the usual suspects. Toontown exercises the video driver heavily, so you will want to make sure you have installed the latest video drivers from your graphics card manufacturer, and the latest motherboard drivers from your PC or motherboard manufacturer (i.e. Dell, HP, Intel, Asus, Via etc).

If none of these things work you should report the failure to your video card and motherboard manufacturer's customer support services.

For programmers and technically advanced users:

By default, after crashes WinXP writes a "minidump" file to C:\Windows\Minidump\mini[date].dmp. Looking at the strings in the file can sometimes give you a clue which driver crashed; for instance, the presence of 'nv4_disp.dll' indicates a crash in the Nvidia video driver. This does not necessarily implicate the video driver (the crash could be due to a motherboard driver that the video driver depends on, or bad memory for instance), but it can be a starting point for investigation and driver swapping. You can load a minidump file using the windbg.exe Tool in the "Debugging Tools for Windows" package downloadable from http://msdn.microsoft.com.

A:To uninstall Toontown World Online, please find your OS below and follow the provided instructions. Note that this does NOT delete the Toons you have created. Your account information is stored entirely on our servers, so it is safe to uninstall and reinstall the game.

Using the list provided, locate "Disney's Toontown Online" with the orange/brown Flippy icon and click Remove to perform the uninstall. (If you are using the standalone launcher, you will see "Toontown World Online" with a blue Flippy icon instead.)

On Windows Vista and Windows 7 computers:
Go to Start Menu->Control Panel->Uninstall a program

Using the list provided, locate "Toontown World Online" with a blue Flippy icon and click Uninstall/Change to perform the uninstall.

A:Popup-stopping software can keep Toontown from opening a window to run the game in. Please make sure all such software is disabled.

Internet firewall software can interfere with the game making connections to our servers. Please make sure all firewall software is either disabled or configured to allow "toontown.exe" to make connections at will.