Country

Quality

At Martela, we have a strong desire to create solutions that genuinely support our customers’ operation. Quality is visibly present in our products and services and in the way we operate. For us quality is an essential part of our everyday work.

Our quality management is based on:

Meeting customer expectations

Risk management instead of problem solving

Co-operation with external and internal stakeholders

Continuous improvement

As quality in Martela means meeting customer requirements and expectations, and our key performance indicators focus on customer interface: delivery accuracy, customer feedback and customer satisfaction. Martela’s accredited Test laboratory performs continuous testing of the strength and quality of the furniture according to EN standards. This ensures that the furniture meets high quality and safety requirements. Continuous improvement is ensured by certified quality (ISO9001) and environmental management systems (ISO14001).

Our Group has a multi-site certification of quality and environmental management systems covering management, sales, marketing and customer-, consultative- and removals services for Martela Lifecycle solutions for offices and public premises. The certificate also includes sourcing, product development, testing, warehousing, delivery steering, production and remanufacturing of furniture for Martela Lifecycle solutions (Nummela Logistics Center), manufacturing of upholstered furniture subassemblies (Polish manufacturing plant) and the manufacture of laminate and melamine board components (Kitee's production plant).

We have our own testing laboratory in Nummela, where we continuously assess the compliance of our products with safety requirements including product stability, long-term durability and ergonomics. With these tests we ensure that our furniture meet high quality and safety requirements. The tests comply with EN standards and Martela's own quality guidelines based on the ISO 9001 standard.
Our subcontractors provide material reports such as formaldehyde emission levels and fire safety for the products they supply .