How long does it take to switch your account?

How do I switch my account to CardOneBanking?

Switching your account to CardOneBanking has never been easier by
using the Current Account Switch Service. We can switch all your Direct Debits,
standing orders and wages/benefits. In order to switch your account call us on 0871 811 1881
(Calls cost 11p per minute, plus your phone company's access charge) and we will switch this over the phone.

Does everything on my old account get switched to my new account?

No, recurring payments, also known as continuous payment authorities are not part of the guarantee.
These are set up using your debit card details, rather than your account number and sort code, and are often
used for telecoms bills, gym membership and payday loan repayments. So if you switch to a CardOneBanking
account, you'll need to let the companies concerned know your new card details.

Can I prevent my new account details being given to someone who sends one-off payments to my old account?

If you are not a bank, what are you?

We are an Authorised Payment Institution (API), authorised and regulated by the
FCA. We are able to operate as such under the Payment Services Regulations. The
key operational difference is that we are not licensed to use the customer's money
for any purpose. We do not lend it to other customers or use it in any way. Instead,
it is kept as segmented funds with our bankers.
There are many other constitutional differences between a Bank and an API, such
as different "Conduct of Business" and capital adequacy rules.

Is my money protected by the FSCS?

No, as we are not a Bank, your money is not protected by the FSCS. Instead your money
is held with our bankers. This means that if something happens to
cardonebanking, your money is already separate. Any money on
your card is held by Wirecard Card Solutions Ltd.

I have a bad credit history; can I still get a current account?

Can I apply online?

Yes, you can. Simply click here to complete
our online application form. If you have any problems, or require some assistance,
please telephone 0844 257 2500 (Calls cost 7p per minute, plus your phone company's access charge.)
and one of our advisors will guide you through the process.

Can I get my salary/wages paid into my account directly?

Yes you can. It couldn't be simpler to get your wages paid into your account, simply
sign the pre printed wages mandate (enclosed in your welcome pack) and hand over
to your employer or payroll department. This will mean that your wages, whether
you are paid daily, weekly or monthly are paid directly into your Billing Account.

How do I withdraw cash?

You can withdraw cash from most cash machines (ATMs) that display the MasterCard Acceptance
Mark using your card and PIN. There is a maximum daily cash withdrawal limit of £450
from cash machines (ATMs).

It is also possible to withdraw cash over the counter at any high street bank, up to a maximum
of £2,000 per day. To use this service you will need to present your card along with
photo identification.

You can also get cash back from some retailers who offer this service.

How much does the cardonebanking current account cost?

For just £12.50 per month you get a fully managed current account that allows you to manage your
finances easily and hassle free. You'll get access to our online account access system and access
to our account management team who are just a phone call away. You also get the added convenience
of a cardonebanking Debit MasterCard, so you can use it to shop or
withdraw money at home or abroad. You can add a 2nd person to the account at any time for an
additional £5 per month, the balance is shared between both cards. If there are insufficient
funds in your Billing Account to cover a standing order that you have set up, we will notify
you by text 5 working days in advance. If there are still insufficient funds to make the
payment 2 working days before it is due to be paid, we will text you again and notify you
that we have not made the payment. If there are insufficient funds in your Billing Account
to cover a direct debit we will notify you by text on the day the direct debit is due to
be paid. We will keep trying to pay the direct debit up until 5pm so you will have until
that time to deposit cleared funds into your Billing Account for the direct debit to be
processed. The text alerts are free (network charges may apply) and there is no charge
for failed payments. There is no account opening fee, you just pay the monthly fee in advance.

How can I check my balance? Do you send paper statements?

You can check your balance 24 hours a day, 7 days a week using our online banking
facility, click here to log in. You can view your
statement online or print for safe keeping. You can also check your balance by telephoning
your personal account manager on 0871 811 1881 (Calls cost 11p per minute, plus your phone
company's access charge.), and they'll let
you know your balance and inform you of any upcoming debits from your account. If
you have registered your mobile phone number with us, you can also check your balance
by sending a text to 60777 containing the word "BALANCE". You will be charged your
standard network rate for sending the text request to us, and £0.15 by us for sending
the text back to you.

Can I apply if I'm self employed?

Yes, you can apply whatever your circumstances. We accept applications from the
employed, self employed and unemployed. As we perform no credit checks*, you can
still be accepted for a cardonebanking account even if you
have had CCJs or defaults in the past. We will also accept applications where the
High Street banks may have turned you down due to bankruptcy etc.

Do you provide online account management?

Yes, you will be sent a password separately which will allow you to log in to your own account management
centre 24 hours a day, 7 days per week. Using the online banking facility you will be able to check
balances and view statements, order a second card, authorise and amend direct debits, set up and amend
standing orders, pay your bills via our Faster Payment service, set up your texting alerts and amend
your personal details.

Do you pay interest?

Do you offer cheque books and overdrafts?

No. Cardonebanking is a managed banking facility and we
believe that these things would make management of your finances more difficult.
Our aim is to help you take control of your finances through the use of separate
facilities for bills (Billing Account) and spending (Card).

Do you offer Direct Debits?

Yes we do. All you need to do is give your account details to the company you wish
to set up a direct debit with they will take care of the rest. You can manage all
your direct debits when you log onto your online banking.

How do I pay a bill/transfer money?

You can pay bills from your account by Direct Debit, Standing Order or same day/next
day Faster Payment, either by using your online banking or by telephoning the call
centre (please see opening times).

Direct Debits

Simply give your sort code and account number to the company you wish to pay. You can
view your active & cancelled Direct Debits on your internet banking.

Standing Orders

In order to set up a Standing Order on your account you'll need the sort code and the
account number of the organisation you're paying. Sometimes they'll also require you to
have a reference number.

Electronic Bank Transfer

You can transfer funds out of your account to any other UK bank account via Faster Payment*.
Please see the cut-off times for this service below.

Same Day Faster Payments

Received at Beneficiary Bank

Monday to Friday before 16:30**

Same day

Saturday/Sunday

Monday

Next Day Faster Payments

Received at Beneficiary Bank

Monday to Friday before 16:30**

Next day

Saturday/Sunday

Tuesday

*Some banks only accept BACS payments. These take 3 working days

**If you affect a Same Day Faster Payment after 16:30 Monday to Friday, it will be
received at the beneficiary bank the next day. If you affect a Next Day Faster
Payment after 16:30 Monday to Friday, it will be received at the beneficiary bank
the day after next.

Where is my money kept - is it safe? **

Yes, your money in your billing account is held completely securely with our Bankers.
The maximum balance you can have in your Billing Account is £25,000. Funds held
on the card (maximum balance of £5,000) are held with Wirecard.
Cardonebanking is committed to providing the utmost in security
and customer service.

How do I deposit cash or cheques?

You can deposit cash or cheques using only the bank giro forms provided by us. You will
need to deposit these at any Barclays branch by using the completed form. Please refer
to our terms and conditions for details of the cheque
clearing rules. We do not accept cheques payable to a third party and endorsed in your
favour. You can only use the giros we provide to pay in cash only at the Post Office.

Can I transfer money in from my Paypal account?

Yes. The cardonebanking current account can be used in
conjunction with your Paypal account. Please click here
to download a PDF document which provides the instructions. If you have any
difficulties our customer services staff will be happy to help you, please
Contact Us for assistance.

A SWIFT code (or SWIFTBIC, as it's sometimes known) is a code that helps overseas banks identify which bank to send money to.
For example, if an overseas bank is sending to a payment to your CardOneBanking account, they'll need to know our SWIFT code.

Your IBAN & SWIFT number is displayed in the log-in area of your online access.