In the predominantly African American city of East St. Louis, the race for United States senator in 2008 was missing a header that specified the type or level of government (Federal, Congressional, Legislative, etc). Almost 10 percent of East St. Louis voters did not have their vote counted for U.S. Senate, compared to the state average of 4.4 percent.Merely adding a header could have solved the problem. Below you can see the original ballot and the Brennan Center redesign.

“When we design things in a way that doesn’t work for all voters, we degrade the quality of democracy,” said Whitney Quesenbery, a ballot expert and co-director of the Center for Civic Design, an organization that uses design to ensure voters vote the way they want to on Election Day.

Many mistakes can be avoided with tiny tweaks.

Designer Marcia Lausen, who directs the School of Design at the University of Illinois at Chicago, wrote a whole book about how democracy can be improved with design. She even tackles the infamous butterfly ballot. The 2000 Chicago Cook County judicial retention ballot crammed 73 candidates into 10 pages of a butterfly layout punch card ballot, with punch holes packed much more tightly together than in previous elections. As in Palm Beach, Yes/No votes for the candidates on the left page were confusingly interlaced with Yes/No votes for the right page.

In the 2002 midterm election in Illinois’ Hamilton County, each column of candidate names was next to a series of incomplete arrows. Voters were supposed to indicate their choice of candidate by completing the arrow on the left of the candidate name. But because we read left to right and the candidate names in two races lined up perfectly, many voters marked the arrow to the right. As presented in a Brennan Center analysis, setting the columns a bit further apart and adding borders would have cleared up this confusion:

BEFORE AFTER

In Minnesota in 2008, Al Franken beat Norm Coleman for the U.S. Senate seat by a sliver, less than 300 votes. In that race, almost 4,000 absentee ballots were not counted because the envelope was not signed. The Minnesota Secretary of State’s office decided to redesign the mailing envelope. After a series of usability tests, they added a big X to mark where people should sign. In the following election in 2010, the rate of missing signatures dropped to 837. Below is the before and after from a Brennan Center report:

Minnesota’s mailing envelope is a good example of how designers can solve design problems well before any election actually happens — by testing those ballots beforehand.

“Test and test and test,” recommends Don Norman, a designer and cognitive scientist who wrote the the book on designing objects for everyday life. The most important aspect of ballot design, he says, is considering the needs of the voters. He suggests doing extensive testing of ballots on a sample of people, which should include those who are “blind, deaf, or people with physical disabilities as well as people with language difficulties.”

Bad instructions are a design problem, too.

Beyond layout and ordering, the unanimous winner for worst part of ballot design? Instructions.

“The instructions are uniformly horrible!” said usability expert Dana Chisnell, who co-directs the Center for Civic Design with Quesenbery. Confusing jargon, run-on sentences, old-fashioned language left over from 100 years ago: all of these plague ballots across the country. Here are a few example instructions (the first from Kansas, the second from Ohio) along with the Brennan Center’s redesign:

Even if the instructions are clear, placement of instructions has a huge effect on whether people understand them. In usability tests conducted in Florida’s Sarasota and Duval counties in 2008, the majority of participants got to the end of the ballot and stopped. Which was a problem, because the ballot continued on the other side. Despite instructions specifically telling people to vote both sides of the ballot, they didn’t.

So designers added three words to the end of the right column: Turn Ballot Over. The result? An estimated 28,000 fewer lost votes in the two counties that adopted the redesign. Here’s the before and after:

Designers have already put together guidelines for making better ballots.

Luckily, there are resources for how to help avoid these predictable problems. In addition to Lausen’s book, the Design for Democracy initiative has worked for years at applying design principles to improve elections. A few years ago the design association AIGAcombined forces with Whitney Quesenbery and Dana Chisnell to condense their best practices into a set of handy field guides.

For the designers, these recommendations may seem obvious. But election officials — the ones responsible for laying out a ballot — are not designers.

Sometimes, reality thwarts good design.

Even if officials wanted to follow every design best practice, they probably wouldn’t be able to.

That’s because ballots are as complicated as the elections they represent. Elections in the U.S. are determined at the local level, and so each ballot must be uniquely crafted to its own jurisdiction. Ballots must combine federal, state, and local contests, display measures and propositions, and sometime require voters to express their choices in various formats — for example ranking their choices versus selecting one candidate for the job.

“There will always be special circumstances that present new problems for ballot design,” said David Kimball, a political science professor at the University of Missouri-St. Louis who has written extensively on voting behavior and ballot design.

To make matters worse, bad design is written right into the law.

Election officials are often constricted in what they can and can’t do by specific language in their local election code. More often than not, the law is to blame for bad design.

For example, numerous jurisdictions require that candidate names and titles be written in capital letters. This goes against huge amounts of evidence that lowercase letters are easier to read. Other requirements like setting a specific font size, making sections bold or center-aligning headers make it next to impossible to follow all the design best practices. Illinois Election Code used to require candidate names to be printed in capital letters. (Statutes of the State of Illinois)

Some election code requirements just seem to invite clutter. In Kansas, a candidate’s hometown must be listed under their name. In California, the candidate’s occupation. Designers argue that this additional text complicates the ballot with needless information, but they can’t get rid of it without breaking the law.

“It’s amazing how many design prescriptions are written into law by non-designers,” said designer Drew Davies, who has worked with numerous jurisdictions to improve their ballots and voting materials and is design director of AIGA’s Design for Democracy.

Some of those prescriptions border on the comical. In New York, election law requiresthat each candidate name must be preceded by “the image of a closed fist with index finger extended pointing to the party or independent row.” Here’s how that actually looks on real New York ballots:

In design, everything matters — even the order of the candidate names.

Some design problems are not as obvious as a pointing finger. Take something as simple as the order of the candidates’ names. There is a well known advantage for being listed first on the ballot. The “primacy effect” can significantly sway elections, especially in smaller races not widely covered in the media where there is no incumbent. One study of the 1998 Democratic primary in New York found that in seven races the advantage from being listed first was bigger than the margin of victory. In other words, if the runner-up candidates in those races had been listed first on the ballot, they likely would have won.

As one report puts it, “a non-negligible portion of local governmental policies are likely being set by individuals elected only because of their ballot position.” To combat this unconscious bias, some states have already mandated that names are randomly ordered on the ballot. Still, many states and jurisdictions do not have a standard system for organizing these names.

The future will bring new design challenges… but also new ways to make voting more accessible.

As more and more states adopt absentee andvote-by-mail systems, they make voting more accessible and convenient — but they also introduce new ways of making mistakes. And those errors are only caught after the ballot has been mailed in, too late to change. A polling place acts as a fail-safe, giving you the opportunity to ask a poll worker for help or letting you fill out a new ballot if yours gets rejected by the voting machine. But on an absentee ballot, if you made a mistake and your vote isn’t counted, you’ll never know.

The Anywhere Ballot is another open-source project that’s designed to create a better voting experience for everyone — including voters with low literacy or mild cognitive issues. Their digital ballot template, which came out of extensive user testing and follows all the current ballot design best practices, lets anyone use their own electronic device to mark a ballot.

But of course, the design problems that plague ballots affect all aspects of the voting process.

Voter registration materials, mailed voter guides and education booklets, election department websites and online instructions, poll worker materials — all of these have problems that can be improved with better design.

“Ballots are where all the drama happens,” said designer Lausen, “but there is much more to election design.”

4 Comments

You can’t design or “dumb down” a ballot enough for the typical Democrat voter to understand it. It can’t be done. The Democrats would find a reason to complain if all the their voters had to do on election day was to go to the polls and point to a picture of their candidate that had his name boldly printed below it.

The ballot shown at the very top of the article from 2000 was one for the ages (in so many ways). Palm Beach county voters gave Pat Buchanan 2700 more votes than he received in any other Florida county. This county was a very, very, staunch Democratic county with a heavy Jewish population. Buchanan was widely seen as having anti-semitic views and should have received precious little support. A class action lawsuit was later launched by some residents there, claiming that they voted for Buchanan by mistake when they intended to vote for Gore. A more than believable claim.

Gore’s name is second after Bush on the left side of that butterfly ballot and it looked to many voters that Gore must therefore represent the second punch hole down from Bush on the ballot, hence the confusion.

Amazing how history changed so much on one faulty ballot design. The writers of the new TV series, Timeless, might want to look into this.