Zebra OneCare Service Contracts for Zebra Printers

Zebra OneCare - Services that maximize the availability and productivity of your Zebra printersEvery day, your Zebra printers help you streamline your business processes to improve overall operational efficiency and accuracy, drive down the cost of doing business and increase workforce productivity. Availability of your printers is key to the success of your business and the return on your Zebra printer investment. Now, with Zebra OneCare services, you can ensure

Every day, your Zebra printers help you streamline your business processes to improve overall operational efficiency and accuracy, drive down the cost of doing business and increase workforce productivity. Availability of your printers is key to the success of your business and the return on your Zebra printer investment. Now, with Zebra OneCare services, you can ensure that your Zebra Mobile, Tabletop, Desktop, Card and Kiosk printers achieve maximum uptime and peak performance. You get unmatched support, right from the manufacturer — from experts that offer unparalleled product knowledge. With three service levels to choose from — Essential, Select and Premier — you’ll find a Zebra OneCare offering that will meet your service requirements and your budget. And with global coverage, we’re ready to meet your support needs, no matter where in the world your business is located.

Get the service level you need.Essential and Select offer software updates and upgrades, varying levels of hardware support, technical support and repair turnaround times, plus numerous options to customize your service requirements to best meet your business needs. Our Premier service is fully ustomizable, allowing you to create a service package that meets the unique needs of your business. All of these support services can be purchased within 30 days of your equipment purchase.

If it’s broken, we fix it.Our Zebra OneCare services are truly comprehensive. Worn out printheads? Damaged platen rollers? Broken display? Our plans cover it all, including normal wear and tear and accidental damage. While Zebra’s hardware Warranty covers defects in workmanship and materials, with Zebra OneCare for Printers, if it’s broken, we’ll fix it. And when you need to return a device, we make it fast and easy — return requests can be initiated online, anytime of the day or night.

Get unparalleled from-the-manufacturer expertise.Our experienced technical support experts can help you with virtually any issue on any Zebra printer, providing swift resolution of issues to minimize the impact on your business. And our experts speak your language — with 16 available languages, we’re ready to support associates in just about every corner of the world.

Availability is key to the success of your business. With Zebra OneCare service, you can ensure that your Zebra mobile, tabletop, desktop, card and kiosk printers are always online and ready for business, ensuring your critical processes and operations are performing at peak levels.

Zebra OneCare plans offer you unmatched support, right from the manufacturer — experts with unparalleled product knowledge. With three service levels to choose from — Essential, Select and Premier — you’ll find a Zebra OneCare offering that will meet your service requirements and your budget. And, with a global team of experts speaking 17 languages, we are ready to meet your support needs, no matter where in the world your business is located.

• All of the benefits provided with the Zebra OneCare Essential printer service• Support 24/7 access to live technical support• Expedited Replacement Service: If a device needs repair, we ship out a replacement as soon as you notify us — before we receive your broken unit.• We also commission your printer settings and label formats so your device is ready to use right out of the box.

Levels of Service Technical & Software Support (TSS) For customers who only require access to software updates and higher levels of support:

EssentialOur foundational service offering, with comprehensive coverage that includes:

• Printer cleaning and adjustment;• Technical support during your local business hours;•3-day turnaround time on repairs;•User assessment and learning resources help you educate your users on how to use our devices;• On-Site Service: We can dispatch a technician to your facility to troubleshoot and resolve issues for the most critical situations.

SelectHigher level of care, delivering more capabilities:

• Replacement Service: If a device needs repair, we ship out a replacement as soon as you notify us — before we receive your broken unit. We’ll even commission your printer settings and label formats so your printer is ready to use on arrival; • 24/7: No matter what time of the day or night you have a problem, our experts are ready to help. Select service provides a technical support help desk with 24x7 availability; •Asset Visibility: Want visibility to better manage assets within your environment? Our cloud-based visibility service option, powered by our Asset Visibility Platform, provides the location, condition and usage patterns of your LinkOS network enabled printers to enhance worker productivity.

PremierThe highest level of service provides:

• Deeper operational insight to streamline your operations• The option to choose the features you need• Customisation of printer settings and software• Integration of 3rd party software and peripherals• Perform advanced diagnostics to meet your business needs.