Writings

Originally published on medium.com I’m about to commit a cardinal sin against the gods of UX in penning this article. My design soul will likely suffer eternal damnation. And, like Judas Iscariot, I’ll be forever haunted by the sound of thirty pieces of...

Originally published on Medium I have often wondered what drives people to become UX designers and why anyone in their right mind would pursue a career in this profession. When I step back and look at the overall challenges and hurdles, the trials and...

Originally published on medium.com I have had something of an obsession with service design in recent years — especially as it relates to shopping and the checkout process at nearly any store to include e-commerce. If there is a single area where good...

We all saw the videos of David Dao being dragged from United flight 3411. An entire nation watched in horror at how poorly Dao was treated. United Airlines faced a major PR nightmare and tumbling stock prices in light of worldwide rage over the incident....

This is the fourth article in a series of articles I have written exploring the management of UX design meetings. The first article in the series explored the common mistakes we make in design meetings and how to avoid them. The second article explored 9...

This is the third article in a series of articles I have written exploring the management of UX design meetings. The first article in the series explored the common mistakes we make in design meetings and how to avoid them. The second article explored 9...

I have been doing more and more writing lately - most of it surrounding user experience, leadership and creativity. Over the past year or so as I have assumed more and more leadership responsibilities in my day-to-day work, I have found writing to be a way...

It was a pleasure and honor to speak this year at the IA Summit 2018 where I presented Don’t Make Me Wait! User Perception of Time & Software Speed. I always believe the best presentations are those that encourage further inquiry. This presentation was originally over...

This is the second article in a series of articles where I am exploring presenting and communicating design in UX meetings. In the first article, I explored the common mistakes we make when presenting design to audiences and attempted to lay a foundation...

This is the first article in a series of articles where I am exploring presenting and communicating design in UX meetings. In this article, I explore the common mistakes we make when presenting design to audiences. I also attempt to lay a foundation for...

A few years back, I developed this obsession with my career and my life. Perhaps, it was a bit of existential angst or maybe I had been reading too many self-help books. I’m not sure. But, several times (or sometimes more often) each year, I would begin grappling with...

This article was originally published on LinkedIn. I’ve lost track of the number of jobs I’ve had over my lifetime. If I could sit down and count them all, it could easily be more than fifty — I’m not exactly sure. But, I’d wager I have had a job for each...

This article was originally posted on Medium. I’ve lost count of the number of UX interviews I have sat through over the past eight or nine months. The number has to be close to a hundred or more. 2017 has been a huge hiring year for my group here at...

This article was originally published on Medium. Healthcare was something of accident for me. As I was working my way through graduate school, I never had any intentions of working in this profession — nor had I considered healthcare much of an option. Healthcare, to...

This article was original published on Medium. Read it on the Medium website. Let’s suppose you are designing a new app for a selected niche in a market. You’ve worked on the interface for the past month, prepared your specifications and even have a...

I initially thought it was an April Fool’s Day joke. The Nielsen Norman Group recently published an article titled Difficult Designs Are Better (for Humanity) by Kara Pernice. I read it. Then I read it again. I reflected on it for a few days and thought they might be...

Style guides and pattern libraries are about as fun to put together as specifications and annotated wireframes. I don’t know too many of my colleagues who enjoy either of these UX documentation activities. But, they are often a necessary component of our work as well...

I had a conversation with a colleague of mine a few months ago concerning aggressive release timelines within a certain organization. We talked about some of the giants in the technology industry such as Apple, Samsung and Microsoft. Each of these organizations finds...