Hi, I must cancel my Colud plan and I tried to do it following the instructions a lot of time, but the problem is that when I click on CANCELLA PIANO (cancel plan), they don't ask me tha password but I have to call the assitance. Every day I try but is impossible speak in italian. I work until 7.00pm o clock so is very hard find time before.

But in the customer service site, I can´t find a direct chat of email contact to anybody about the matter - only phone call. I do not live in states nor speake fluet english, so It would be so much simpler to just do these things via user management or by message.

Adobe make it as hard as they can for you to cancel your plan, I've been trying for months. Im on the phone now and just getting the run around. For 6 months Ive been trying and they still keep taking money for a product Im not using!!!