21 MAY 2012

ISO 9001 - Customer satisfaction

Quality Management System implementation and "Plan, Do, Check, Act" structure introduced by ISO 9001 ensures that client needs will be taken into consideration and properly addressed.

Customer Satisfaction (8.2.1)

ISO 9001 requires that an organization will measure customer satisfaction, but doesn't define how it should be done. Easy to implement and at the same time effective way to measure customer satisfaction are online surveys and questionnaires.

mysurveylab.com is fully compliant with ISO 9001 standard. System provides objective and efficient way to measure satisfaction, NPS (Net Promoter Score), VoC (Voice of the Customer) and provides access to historical data. It helps to analyze trends and verify if implemented improvements resulted in expected changes.

21 survey question types allow to create metrics and collect direct feedback from your customers, employees and suppliers. Collected data can be analyzed for the whole survey (one report) or separately for each group. System supports closed loop process. This way you can be sure that each issue or complain will be properly addressed and solved.

ISO 9001 Quality Management System - international standard defining requirements for quality managements systems in the organizations. ISO 9001 is currently being used by over 950.000 organizations in 170 counties and is the most often used quality management standard in the world.