Monday, April 15, 2013

We recently notified you of some changes to our Essential Rewards
policies. These changes were based on our desire to provide you with the
best autoship experience possible and to align our processes to
industry best practices. However, due to the feedback we have received,
we will not be changing the timing of the deadline to
make changes to your Essential Rewards order. Instead, we want to
clarify a few points and explain our shipping process in order to set
proper expectations on when you can expect to receive your order.

First, we want to clarify some things regarding your Essential Rewards
autoship date. As you know, you have until 11:59 p.m., MT, of your
autoship date to make any changes to your order. By allowing you to make
changes until 11:59 p.m., we obviously cannot process your shipment on
that date. The actual date that your shipment is processed and shipped
is usually 48 businesshours after your autoship date. In other words, your autoship date is really your autoship deadline.

Based on the abovementioned, here are two examples of when you might
receive your Essential Rewards order, depending on what day of the week
your autoship date/deadline falls:

Example 1
If your autoship date/deadline is the 20th, and the 20th falls on a
Monday, you have until 11:59 p.m., MT, on Monday to change your order.
Your order will be processed and shipped by Wednesday the 22nd, which is approximately 48 business hours after your autoship date.

Example 2
If your autoship date/deadline is the 20th, and the 20th falls on a
Friday, you have until 11:59 p.m., MT, on Friday to change your order.
Because our shipping department is closed on Saturdays and Sundays, your
order will be processed and shipped by Tuesday the 24th (approximately 48 business hours later).

The change to the deadline we were proposing for Essential Rewards
shipments was designed to enable us to ship your order on your autoship
date. However, we hope that by explaining the process, we have answered
the questions surrounding the shipment dates and have set proper
expectations without changing the deadline.

Second, we will, however, be moving forward with the 25 percent
restocking fee. It is time consuming and costly to restock items that
are returned. Rather than pass on those costs to everyone, we feel it is
fair to require those who return items to pay a small percentage of the
costs incurred to receive and restock those returned items.

Thank you for choosing to be a part of the Young Living family. We are
continually trying to improve the service we provide to you and to be
responsive to your concerns.