Job seekers, recently scammers have been targeting job boards to create fake accounts. If an employer contacts you and ask for personal information or set up a Yahoo account, please disengage and contact careers@apha.org.

The Manager of Provider/Member Systems is responsible for performing a broad variety of duties relating to customer service for both the Member and Provider clients. These duties include, but are not limited to data collection, validation and maintenance of member and provider demographics, account information, provider assignment, claim issues, authorization status and various account issues. In addition, the position will be responsible for the development, oversight and monitoring of a member retention program that is designed to grow and maintain membership.

The Provider/Member Systems Manager works as a liaison between staff and Senior Management to communicate opportunities for improvement and resolve issues/questions regarding health care services. This position is responsible to compile and analyze plan data to identify trends and opportunities in order to drive effective performance results, with will contribute to high member retention and satisfaction.

The Member Services Manager provides training, guidance and oversight to the Member Services staff to ensure the department meets the company’s strategic goals