The 10 passenger limo I ordered did NOT arrive. Instead, they sent us a VAN! The morning of my wedding. Not what I ordered.

I contacted the company when I returned from my honeymoon–note: they NEVER contacted me to explain the situation nor to apologize–and they said:

“I have checked with our operations department as to what happened this day and it appears there had been a mechanical issue with a regular stretch limo so they made the last minute decision to upgrade the vehicle to a limousine van. This was our next best option at the moment. I sincerely apologize that a regular stretch did not appear, but this was viewed as a free upgrade to the original vehicle reserved.”

Horrendous company, terrible service, awful fleet of cars if they have seemingly frequent “mechanical issues.” Do yourself a favor and STAY AWAY FROM BAUER’S unless you want to get ripped off and disappointed! Especially on your wedding day….

Can you believe that? Now, if I were running a crappy limo / transportation / “intelligent” transportation company, I’d feel bad about my fail whale exploding all over a wedding and I’d apologize and then I’d give a full refund, but that’s just me.

Now, speaking of crappy, how about them Bauer limousine van / bus / whatever drivers on the 101?

Speeding? Sure, we’ve got to get you to the church (or wherever) on time! But signaling? Not so much. You see, there’s no money in signaling:

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Rosie says that the Bauer people didn’t respond to her until after she filed suit in San Francisco Superior Court, Small Claims Division. Oh well.

Now, judges might be sympathetic to plaintiffs in a situation like this, but you never know how they’d rule. Sometimes what’s in the contract is what matters and sometimes not so much. Oh well.

But I believe the gist of Rosie’s story – I don’t think that she’s committing Yelp fraud, I don’t think that she owns a rival cheesy “intelligent” transportation company or that she’s sponsored by one.