I never received any emails concerning my username and password since I updated my mobile plan with optus sports subscription. I already checked with this address https://manage.sport.optus.com.au/signup/ to verify my eligibility. It only showed my partial username hidden behind * at the end of the checking. Also, I cannot find any useful information regarding that issue in optus/my account.

Hey @ianua, sorry to hear of the issue you're experiencing with your account there. Can you send through a private message with the full name, phone number, DOB, as well as the preferred email for the subscription? We'll likely need to make some changes from our end.

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Hey @Jordss23 - feel free to send us a private message, with your full name, DOB, service/account number and email address. We can take a closer look at this for you.

__________________________________________________________________________ I’m part of the Yes Crowd team, employed by Optus to help run our online community. This guide explains how everything works on here and you should also check out our Community Guidelines.

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Hi @GeneD - shoot us a direct message with your account details so we can have this fixed asap.

__________________________________________________________________________ I’m part of the Yes Crowd team, employed by Optus to help run our online community. This guide explains how everything works on here and you should also check out our Community Guidelines.

Did we answer your question? Please mark it as a Accepted Solution and be generous with that Kudos button