Symptom

The candidate is going through the Post Hire Verification Step, when you click finish you get this error

Environment

SAP SuccessFactors Onboarding

Reproducing the Issue

Start the Post Hire Verification Step.

Complete the step.

Click finish.

View error.

Cause

This issue occurs when the Named User keys is used as a Display Key on the panel.

Named Users Keys are:

Recruiter

Hiring Manager

HR Manager

Resolution

Never use Named User Keys as a Display Key.

You can use the example below as Display Key, or anything else, but the 3 keys listed above

Keywords

Panels, Onboarding , PHV Step, An error has occurred, Return to the home page to continue accessing your account. if the error still appears, close the browser and re-start Onboarding. Named Users , KBA , LOD-SF-OBD-PAN , Panels, Panel Designer , How To