Re: caller id not working on tv

curry18 wrote:

just saw that my caller id is not working went to the itv and made sure it was turned on but does not work plz help!

Hello,

If it has been working before and all of a sudden it just stop then someone from comcast might have refreshed the caller id to TV database. Maybe trying to call 1-800 comcast or if a comcast employee (usually name in red) reads this post they can fix it.

Re: caller id not working on tv

Start by unplugging the AC power on the box, wait 2 minutes and power it up again. Test in 1 hour so the apps have enough time to reload fully.

If that doens't help, then it would be an account issue that any Comcast support agent can fix by calling into support. 1800comcast.

I am not a Comcast employee, I am a paying customer just like you!I am an XFINITY Forum Expert and I am here to help. For information on the program click here.We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Mark it as an accepted solution!

I am not a Comcast employee. I am a paying customer just like you! I am an XFINITY Forum Expert and I am here to help.We ask that you post publicly so people with similar questions may benefit.

Re: caller id not working on tv

curry18---

Sorry about the inconvenience you are having. I am currently working on your issue.

I am a Retired Official Comcast Employee, and I no longer actively support the forum. Official Employees are from multiple teams within Comcast: Product, Support, Leadership.We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Mark it as an accepted solution!

I am an Retired Official Comcast Employee.Official Employees are from multiple teams within Comcast.We ask that you post publicly so people with similar questions may benefit.Was your question answered? Mark it as an accepted solution!

Retired Comcast Employee.Please post so people with similar questions may benefit.