How to return the device?

The parcel can be returned by dropping it in any Australia Post Street Box or Post Office. Please visit http://auspost.com.au/pol/app/locate to search and check their hours.

Most of the time, the hotel staff is happy to post it on your behalf. Please kindly ask them to check.

There is street post box and post office at the major international airports. Here is some information:

Australia Post Office in Sydney International Airport which operates 7am – 7pm daily (true as at 25th Jun 2017) and Post box at Sydney International Airport Departure Plaza, Corner Of Departure Plaza And Cooks River Avenue.

Post box outside of Melbourne Airport T1 terminal which is just next to T2 International Terminal which is about 5 mins walk.

Post box at Perth Airport which is located along Boud Avenue (T3/T4 precinct).

Post box between the drop off / pick up area and the public bus stop (close to the taxi rank) at Adelaide Airport. See http://www.adelaideairport.com.au/wp-content/uploads/2016/12/T1-Map-2016.pdf for the map.

Post box in Brisbane International Airport which is located on 4th floor. Australia post ie public post box is on the 4th floor near departures. Be sure to post the item before you pass through security and immigration.

How to check my data usage?

Mobile app is available to be installed on your smart phone. Please download from the following links and install the app. Once installed, please connect to the pocket wifi before launching the app to see the data usage.

I am renting a car and need pocket wifi for navigation. Is there parcel locker near by Airport?

Yes. Most of our customers download offline map to navigate to the parcel locker and use the pocket wifi from there on. Here is the parcel locker to some major airports in Australia that we found and they are quite easy to navigate to:

How do I check the coverage can reach the area I will be visiting?

How do I get the refund?

The refund will be issued to paypal or credit card account that was used for payment as soon as we receive the device back.Another option, if you have bank account in Australia, the payment can be made through bank deposit. The refund will be through transfer to your bank account.

What is the return address?

How does it work?

We receive order from you. We deliver the wireless device to the shipping address. Wireless Device will be ready to use when you receive it. Put in the prepared envelop before leaving Australia and drop it in AusPost Mailbox. That’s about it.