Since then the BPA have made large steps to become fairer to the motorist. The IPC on the other hand, did a Jekyll and Hyde as soon as they were awarded full ATA status by the DVLA. Following that date their appeals service has become a joke, serving up institutionally biased results with poor understanding of parking-related and consumer law. Operators are allowed to submit false evidence and the IPC turn a blind eye.

Code of Practice

The IPC's true colours have emerged with the release of the latest version of their code of practice. It is worth comparing point by point with the previous version to show what happens when a rogue ATA is allowed to change its code without input or control from government.

Initial Audit

4.1 Initial compliance upon application for IPC membership is assessed by way of an Initial Auditwhich, will be followed by a period of ‘probationary membership’ for 6 months this isdetailed further in Schedule 4.4.1 Upon application for IPC Membership, compliance will be assessed by way of an InitialAudit during a period of ‘probationary membership’ for the first 6 months. This isdetailed further in Schedule 4.
The audit no longer takes place before the member joins, but up to six months afterwards. This means the member has up to six months to operate without audited signage contracts and correspondence templates. At least two court cases taken out by IPC members have failed because the operator could not show a valid contract with the landowner was in place.

Investigation of Complaints

4.4 The IPC will investigate and record any complaints against members in order to ensurecompliance.4.4 The IPC may investigate and record any complaints against members in order to ensurecompliance.

Complaints are not now always investigated. The Prankster has informed the IPC of several of their operators who breach the code of conduct. The IPC has refused to investigate. This can be contrasted with the behaviour of the BPA. When The Prankster informed the BPA that UK PC were forging timestamps the BPA were reluctant to believe their members could do such a thing, but still investigated anyway. The IPC, according to their actions, are happy for their members to get away with whatever dodgy practice they like.

ANPR accuracy

3.3 ANPR equipment must be maintained and calibrated appropriately to ensure accuracy so asto ensure that keeper data is not applied for without proper grounds for doing so. Wherethere are manufacturer’s guidelines for the maintenance of equipment then this should befollowed.

The requirement to have accurate ANPR has been removed.

Sub Contractors

4.3 If you use sub-contractors or self-ticketing operators then you must ensure that they arefamiliar with this code and obtain signed confirmation by them to this effect. You mustensure that such confirmation is made available to the IPC during any audit or upon request.

The requirement for sub contractors to be familiar with the code has been removed.

Data Protection

5.2 Where required to do so you must provide the IPC with any such records in order that wemay monitor compliance with the Code and any applicable laws.5.3 Failure to provide any such document(s) within 14 days will be treated as an issue of noncompliance under the Sanctions scheme.

The requirement to allow data protection compliance to be checked has been removed.

Internal Appeals

6.1.d) Allow recipients of a parking charge notice the ability to make representations to youregarding the issue of the charge.6.1.d) Allow recipients of a parking charge the ability to make representations toyou regarding the issue of the charge.

It is believed this change is so that operators do not have to allow keepers the right to appeal. This is analysed later.

Changes in terms and conditions

9.1 Where there is any change in the terms and conditions that materially affects the motoristthen you should make these clear on your signage. Where such changes impose liabilitywhere none previously existed then you should consider a grace period to allow regularvisitors to the site to adjust and familiarise themselves with the changes. It is suggested thata grace period of one month is appropriate and that during this period you should identifyvehicles that would have incurred charges under the new system where they wouldn’t havepreviously and inform the driver by notice affixed to the vehicle that in future they will incura charge. Vehicles that return having previously had notice of these charges can then beticketed in the normal way at your discretion. More guidance on signage is found inSchedule 1.

This protection has been removed.

Warning and court letters

15. Final Warning Letters15.1 Where the charge remains unpaid and no appeal is lodged you may send a finalwarning letter.15.2 You must make it clear in the final warning what you will do next if payment is notreceived and how payment can be made.15.3 A final warning letter should not be sent until 14 days have passed since thenotification letter.16. Court Action or Charge Recovery16.1 When a final warning has been sent you must wait a further 14 days before you takefurther action such as debt recovery or court action.

This requirement has been removed

Grace Periods

17.1 Drivers should be allowed a sufficient amount of time in order to park and read anysigns in order that they may make an informed decision as to whether or not to remain onthe site before any enforcement action is taken by you or your agents.15.1 Drivers should be allowed a sufficient amount of time to park and read any signs sothey may make an informed decision as to whether or not to remain on the site.

Enforcement action can begin during the grace period.

Notice to Keeper

6.4 The keeper must be told that the process of appealing within your internal appeals processand the IAS.

The requirement to allow keepers to be able to appeal has been removed. If a keeper appeals a notice to driver, they get this reply:

Later on, when the notice to keeper arrives, the right to appeal is no longer present.

The right of a keeper to appeal is a fundamental protection. It was a clear condition of government that the motorists should have access as a condition of the Protection of Freedoms Act Schedule 4 going live. The Prankster believes that ATA status should be removed from the IPC until the right for keepers to appeal has been restored.

Entrance SignsSigns must, where practicable, be placed at the entrance to a site.Signs should, where practicable, be placed at the entrance to a site.
Entrance signage is no longer mandatory. A large number of IPC members do not bother with entrance signage. Standardised entrance signage is an important part of car park management, alerting motorists that terms and conditions apply and so they must look out for further signs. Doing away with this requirement boosts parking charge numbers and increases revenue for operators.

This is another huge retrograde step by the IPC, and shows their intention is not to provide a true car park management service, but to catch motorists out in order to make more money for their members.

Standard Wording

You should endeavour to use the following standard wording on your entrance signs. You shouldinclude a minimum of one phrase from Group A (but no more than 3). Group A text should be beforeand more prominent than the Group B text. The signs must direct motorists to the more detailedsigns which display the full terms and conditions. This is important as it is these terms and conditionsthat will provide the legal foundation to any charge.Group APay and display [free for blue badge holders][x minutes/hours] free parking [for customers only]Pay on exitPay [on foot/at machine] when leavingParking for [business name] customers onlyPermit Holders OnlyGroup BCharges apply [after this]Private landTerms and Conditions ApplySee the notice[s] [in car park] for conditions

This requirement has been removed. The use of standard wording helps motorists.

Text Size

The height of the capital letters in the text from Group A will be dependent on the anticipatedapproach speed of traffic. You should have reference to the table below in calculating the text size.Group B text should be at least 50% of the size of Group A text. All other text should be smaller than50% of the text from Group A. The name of the site and a welcome message can also be displayedon the sign but should not detract from the prevalence of the Group A and Group B text.

The sign must be readable from far enough away so that drivers can read all of the Group A andGroup B text without needing to look more than 10 degrees away from the road ahead. Any text onthe sign which is not intended to be read from a moving vehicle can be of a much smaller size.

The size of text on a sign will be determined by a number of factors such as the position of it,to whom it is aimed and the information that it needs to convey. Text should be of such a sizeand in a font that can be easily read by a motorist having regard to the likely position of themotorist in relation to the sign.

The definition of text size has been removed so that members can use whatever size they like. Large numbers of IPC signs have tiny fonts containing onerous terms and conditions. Allowing their members to hide conditions like this boosts revenue at the expense of motorists.

One of the IPC's biggest customers is Excel Parking/Vehicle Control Services whose signs routinely fail these requirements. At one of their biggest money spinners, Liverpool Airport, the font size is 30mm instead of the previously required 120mm. It is of course, unreadable from a moving vehicle.

Upsetting Excel would be a bad move for the IPC so it is a reasonable guess that this change was a result of a request by them.

Signage in the Dark

If parking enforcement takes place outside of daylight hours, the sign itself is not illuminated orthere is not sufficient ambient lighting, it should be made of retro-reflective material meeting BS EN 12899-1:2007 class RA2 or higher (BS EN 12899-6:2012 class P3 or higher). Dark-coloured areas need not be reflective. You need to ensure that all signs are readable during the hours of enforcement as they form the legal basis of any charge. If signs cannot be read then resulting charges that depend upon their content will not be enforceable.If parking enforcement takes place outside of daylight hours you should ensure that signs areilluminated or there is sufficient other lighting. You will need to ensure all signs are readableduring the hours of enforcement as they form the legal basis of any charge.

The requirement to conform to standards has been removed. The pesky condition that unreadable signs cannot be enforced has been removed.

Repeater Signs

You are required to provide a sufficient number of signs on each site commensurate with its size andother characteristics to ensure that motorists can be under no doubt as to the fact that parkingrestrictions exist.You are required to provide a sufficient number of signs on each site commensurate with itssize and other characteristics to ensure that any parking conditions are adequately brought tothe attention of the motorist.

The requirements for repeater signs have been relaxed.

Other Signs

6) Contain text that is appropriate to the position of the sign and the relative position of theperson who it is aimed at. So, if a sign is at an entrance of a site and the vehicle is likely to bemoving, it must be sufficiently large so as to be clear from within the vehicle having regardto the likely speed that the vehicle will be travelling at that point.6) Contain text appropriate to the position of the sign and the relative position ofthe person who it is aimed at.
These safeguards have been weakened.

Changes in Operator’s Terms and ConditionsWhere there is any change in the terms and conditions that materially affect the motorist then youshould place additional (temporary) signage at the entrance making it clear that new terms andconditions/charges apply. The signage should be in addition to the signage ordinarily required.Where there is any change in the terms and conditions materially affecting the motorist youmay place additional (temporary) signage at the entrance making it clear that new terms andconditions/charges apply, such that regular visitors who may be familiar with the old termsdo not inadvertently incur parking charges. This signage should be in addition to the signageordinarily required.

The requirement has been weakened.

Sanctions

Using Predatory Tactics 8-12Using Predatory Tactics 6-12

Sanction Points have been watered down

Audit

Where an operator has more than 60% of their Parking Charge Notices dismissed on appeal within arolling 3 month period, the IPC will investigate the operator and their practices to identify any areasof non-compliance and will report to the parking operator on their findings. The IPC will usuallyendeavour to work with the operator in resolving any compliance issues. The IPC may, whether ornot it assists in resolving issues with the operator, invoke compliance measures where appropriate.Each year the IPC will randomly select 20-50 Parking Charge Notices issued by an operator to check with compliance with the relevant legislation and the Code of Practice.Where an operator has more than 60% of their parking charges cancelled on appeal to the IASwithin a rolling 3 month period, the IPC may investigate the operator and their practices toidentify any recurring areas of non-compliance and will report to the parking operator on theirfindings. The IPC will usually endeavour to work with the operator in resolving any complianceissues. The IPC may, whether or not it assists in resolving issues with the operator, invokecompliance measures where appropriate.
The requirements have been weakened.Parking Charges

However, if the motorist uses the land other than in accordance with the terms and conditions thenthey agree to pay a fixed fee by way of damages to the operator. This is based on a genuine preestimate of loss that flows from the breach of contract by acting otherwise than in accordance with the terms of the agreement the motorist entered into when deciding to park.All parking charges must be reasonable.However, if the motorist uses the land in breach of the terms and conditions they thereby agree to pay a fixed fee by way of damages to the operator.All parking charges must have good legal foundation

The requirement to be a genuine preestimate of loss has been removed. Parking charges noi longer need to be reasonable.

Conclusion

It is obvious that every change has been made to the detriment of the motorist and without good reason. This is what happens when the DVLA allows a rogue ATA to have full control of its code of practice. The Prankster therefore backs the BPA's call for a single industry-wide code of practice, maintained by an independent body.

Until the IPC gets its house in order and reverts back to a fair code of practice, restoring at least signage requirements, and the ability for keepers to appeal, the DVLA should suspend its ATA status.

4 comments:

I said they were a pretend ATA, now it is truly revealed just how much of a scumbags they are. And gladstones you scamming vermin with no balls, you tried to shut me up two years ago with the threats to MSE, now try that again you cretinous cheating lying scum, try it again! You have my name, just ask me for my address via email and I will give it to you!

About Me

The Parking Prankster is dedicated to putting the fun back into parking. Sometimes there is a serious side too, as the prankster highlights scams and ruses used by the darker side of the parking industry to part you from your money.
Please contact me with parking stories you think would make interesting blog posts either via email prankster@parking-prankster.com or my twitter feed, @ParkingPranks