Any calls you receive out-of-hours will then come straight through to us, and if any cases need immediate emergency care, we’ll direct them straight to the pet emergency hospital

We will provide treatment, ensuring your clients receive the best emergency care available

We’ll email across clinical notes of those cases we treat and send home, so each morning you’ll know about any cases we’ve seen on your behalf

For cases which are more complicated, requiring ongoing treatment via inpatient care, we’ll call you in the morning to discuss the next steps

If you’d prefer the patient to be transferred back to your own practice for further treatment, we’ll arrange that, providing they are well enough to travel

However, if you’d prefer it, the case can be passed over to our daytime referral team and the patient can remain with us. It’s your client and you make the decision around continuity of care

If you choose to use our out-of-hours service, client literature and maps will be provided so you can brief your clients, ensuring they know exactly what to do should they experience an out-of-hours pet emergency. We aim to make it as stress-free and easy for your clients as possible, as we understand it can be a worrying time.

For more information about using our out-of-hours service contact Cheryl Cockburn, our customer manager, or contact the hospital directly by clicking here.

Our vets deal with all sorts of pet emergencies on a nightly basis, but Paddy here was definitely on of their most memorable. After being hit by a car, Paddy bravely fought through three operations and months of rehabilitation. Read his story here: bit.ly/2rKwyCC

Company Information: Vets Now Limited is a limited company registered in Scotland with registered number SC339529 and VAT registered number 777 5012 15.
Our registered office is at 1 George Square, Castle Brae, Dunfermline, Fife, KY11 8QF.