Error 4011 on saving a Endpoint Protection configuration policy

Information applies to:

Products

Endpoint Protection

Endpoint Protection Plus

Symptoms

Error 4011 occurs on saving a Endpoint Protection configuration file.

Cause

One of the Endpoint Protection configuration policies could not be saved. This situation could be caused by external content filter applications damaging some of the configuration setting files (policies), such as firewalls or proxys.

Elements to check

Make sure the policies associated to the error are in their directory:

WalSysCf is responsible for saving the Agent’s configuration policies (102,201,202,203,204,207) in the %ProgramFiles%\Panda Security\WaAgent\Common\Data\Cfg\WAC directory.

For each of the policies, the directory will include a file of the following type: {XXXXXXXX-XXXX-XXXX-XXXX-XXXXXXXXXXXX}203 where X is part of the file name, and 203 indicates it refers to policy 203.

Solution

If the error occurs during installation, the agent must be reinstalled.

To do so, relaunch the installer downloaded, or access the Web Console and download it again.

If the agent is already installed, force the WalConf process to run once the installation is completed. To do this:

Access the %ProgramFiles%\Panda Security\WaAgent\WasLpMng folder from a DOS window.