Identifying Issues, Influencers and Ideas with Twitter Analytics

Twitter is still an important channel for most brands – but are you maximizing its potential? Here’s how to use Twitter Analytics to drive inspiration, brand health, and more!

What’s Happening in the Twitterverse?

When you’re looking for a jumping off point, it’s easy to get started on Twitter by looking at Events in their built-in analytics. Right now, there are several upcoming seasonal events that have Twitter users chirping, like:

And more. What Twitter provides is a snapshot – telling you not just which events are inspiring conversation but insights like where such conversations are happening (Japan is talking most about Graduation), or the gender saying the most about a given event, etc.

What’s useful here is seeing what themes capture the minds and hearts of the Twitterverse. If you thought it was too early for Back-to-School talk, for example, you’d be wrong.

You can also see a list of additional conversation trends by tabbing through Events, Sports, Entertainment, and Recurring Trends (like #ThrowbackThursday, etc.). Search by date and location to see what aligns with your brand.

Use AI Analytics to Go Further

As great as this intel is, you don’t really know if it resonates with your audience without exploring more deeply. This is where Next Generation AI Analytics solutions come in.

With this technology behind your social listening and sentiment analysis, you can make discoveries enabling you to leverage a given trend in the perfect way for your brand. Or choose not to leverage a trend that doesn’t apply.

For example, searching on the upcoming San Diego Comic Con, we see a variety of Attributes – both positive and negative – that tell the story of what has folks excited:

Meanwhile, looking at Emotions gives you a sense of the emotional language being used…

Which is what drives the various actions folks are taking…

Does this data match up with what you know about your particular audience – or any segments therein? If so, you can look more closely at the specifics to understand exactly how to enter the conversation for maximum engagement.

That could mean a certain type of content, or messaging, or the help of particular influencers.

Find Your Cheering Section

Speaking of influencers, there are a few ways to find them as well using Twitter Analytics. Again, Twitter’s built-in analytics may help you a bit with info like “Top Tweets” when you click on an Event or looking at your Top Follower on the analytics home page.

But even if those options returned more results, they’d still be limited by the lack of sentiment revealed. Twitter Analytics found through a Next Generation AI-powered platform like NetBase are far more revealing – and precise.

What do we see with regard to San Diego Comic Con? Looking at Influencers as well as “People” under Popular Items reveals who people are talking about as well as whose posts are having the most impact:

Don’t Be Caught Off Guard

Being able to properly vet influencers is just another reason you need an AI Analytics solution behind your Twitter insights. Otherwise, what do you have to work with?

A lot of people are talking about Robert Downey, Jr. But what are they saying? How do they feel about him? What about artist Alex Ross? He’s an Influencer based on engagement alone – but you’d have to do more investigating before making him the face of your brand.

Sentiment is strong for Ross, but you’d need to understand all the nuances before entering an influencer agreement with him

That’s not the only thing brands have to watch out for, either. Issues can arise at any time – based on consumer complaints, Twitter trolls, influencer clashes, etc. Whatever the case, the sooner you know about it, the better. That takes real-time social monitoring tools – with the ability to alert you when spikes in conversation and/or sentiment occur.

You’ll be able to see which channels the troubling conversations are happening on – whether Twitter or elsewhere – so you can respond accordingly.

Agencies like Octagonuse social analytics in just this way to power their social campaigns. Why? Because when competition is fierce, you don’t leave any cards on the table. Every bit of intel you can gather is worth exploring.

Next Generation AI Analytics bring you accurate, sentiment-driven insights fast. So whether you’re looking for trends, influencers, or just want to stay on top of brand health, be sure you add AI Analytics to your Twitter equation. It just might make all the difference.

Haven’t toured our AI Analytics tool yet? Reach out and we’ll show you all it can do!

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About NetBase

NetBase is an award-winning social media analytics platform that global companies use to run brands, build businesses, and connect with consumers every second. NetBase platform processes millions of social media posts daily for actionable business insights for marketing research, customer service, sales, PR, and product innovation.