Recorded at CX Retail Exchange Gene Lunger joins us and shares
how important it is to not only sell furniture but manufacture
furniture in the United States of America. Noting that the US is
overstored, Gene shares that while there is no certainty, furniture
is a bit insulated from the greater in-store retail narrative and
notes that Amazon itself is investing in specific physical retail.
Amazon is a partner along with other digital players where Gene
sees a seamless and frictionless customer experience. He says
success leaves clues so if you’re at the top of your own industry-
look outside of your industry at those who are extremely talented
at what they do. Gene’s mantra for lack of a better word is
Network, Learn and Replicate.