Service Strategy Certificate

Overview

Overview

The ITIL Intermediate Qualification: Service Strategy Certificate is a free-standing qualification but is
also part of the ITIL intermediate lifecycle stream, and one of the modules that leads to the ITIL Expert
Certificate in IT Service Management. The purpose of this training module and the associated exam and
certificate is, respectively, to impart, test, and validate the knowledge on industry practices in service
management and strategy as documented in the ITIL Service Strategy publication.

Target Candidate
The course covers the management-level concepts and core information of the supporting
activities within service strategy, but not specific details about each of the supporting
processes.
The main target candidate for the ITIL Intermediate Qualification: Service Strategy Certificate includes,
but is not restricted to:

• Chief information officers (CIOs)
• Chief technology officers (CTOs)
• Managers
• Supervisory staff
• Team leaders
• Service designers
• IT architects
• IT planners
• IT consultants
• IT audit managers
• IT security managers
• ITSM trainers involved in the on-going management, co-ordination and integration of
strategizing activities within the service lifecycle
• Individuals who require a deeper understanding of the ITIL service strategy stage of the ITIL
service lifecycle and how activities in it may be implemented to enhance the quality of IT service
management within an organization
• IT professionals working in roles associated with strategic planning, execution and control within
a service-based business model, seeking an understanding of the concepts, processes,
functions and activities involved in service strategy
• Individuals who have attained the ITIL Foundation Certificate in IT Service Management and
wish to advance to higher level ITIL certifications
• Individuals seeking the ITIL Expert Certification in IT Service Management for which this
qualification can be one of the prerequisite modules
• Individuals seeking progress toward the ITIL Master Certificate in IT Service Management for
which the ITIL Expert is a prerequisite.

Prerequisite Entry Criteria
Candidates wishing to be trained and examined for this qualification must already hold the ITIL
Foundation Certificate in IT Service Management which must be presented as documentary evidence to
gain admission
Candidates who hold the following ITIL qualifications are also eligible, and similar evidence will be
required:
• Earlier ITIL (V2) Foundation plus Foundation Bridge
• ITIL Expert Certificate in IT Service Management (achieved via Service Manager or Practitioner
bridging routes).

Eligibility for Examination
To be eligible for the ITIL Intermediate Qualification: Service Strategy examination, candidates must
have fulfilled the following requirements:
• At least 21 contact hours (hours of instruction, excluding breaks, with an Accredited Training
Organization (ATO) or an accredited e-learning solution) for this syllabus, as part of a formal,
approved training course/scheme
• A basic IT literacy and around 2 years IT experience are highly desirable
• Hold the ITIL Foundation Certificate in IT Service Management (or other appropriate earlier ITIL
and bridge qualifications– see Pre-requisite Entry Criteria on p5)
• It is also recommended that candidates should complete at least 21 hours of personal study by
reviewing the syllabus and the ITIL Service Strategy publication in preparation for the
examination, specifically Chapter 2: Service management as a practice.