eCost.com

eCost.com Reviews & Complaints

3/10/09 I purchased the platinum membership, which is worthless. Total scam as other people here report. The desireable items are never available for sale at the advertised prices. I tried to cancel the membership a month after purchasing. They would not let me cancel and issue a refund. Now during Feb, 2010 I have contacted them 3 times to cancel membership so that it is not renewed on 3/10/10. Each time I get the runaround by the customer service person and it’s not cancelled. Latest contact is 3/8/10, CS rep. said he couldn’t cancel it and it’s best for me to call on 3/10/10, the day it renews. This is a total scam and they should be shut down for it. However, I have purchased a number of small electronics from them and all have been delivered in good condition and work well. But, you can buy the same recertified stuff from other web vendors for less money and usually free shipping.

Customers reviews and complaints

eCost.com Reviews & Complaints

(2)

Beware of the $39.95 platinum fee as it does not get you the special deals on Tuesday and Thursday. Also the platinum prices you can find everyday at NEWEGG.COM and TIGERDIRECT.COM And after you find all this out and request a refund..they will say NO.. One example is on 03/05/09 I was online for 2 hours looking at the special $69.00 OUTRAGIOUS OFFER they advertised that day and never seen it.. After I got home..found out is supposedly ended at 3:10 pm pst time. I was on at that time and seen it at $289.99 that whole time for several hours around it. Just letting you know.

eCost.com Reviews & Complaints

(1)

Company is a complete scam! They advertise these incredible bargains but you have to join their Premium Platinum Club to get these deals. I even read the Terms and Conditions which clearly shows (look at the attached photo) a trial membership for 30 days. But no, they charge you immediately and THEN you discover than none, NONE of the items in their advertisement are available at the price they teased you with. NOTHING IS AVAILABLE AT THAT AWESOME PRICE! I immediately called to cancel this bogus club membership only to be told that it is impossible and that they will continue to charge my card $39.95 every year whether I want it or not! This is a huge scam, I cannot believe they haven”t been put out of business by someone in authority. DO NOT BUY anything from ecost.com!!!

eCost.com Reviews & Complaints

(2)

Criminal organization. They sold me a non-working computer, knowing full well it didn’t work in advance. I ordered it with a warranty. The warranty was magically backordered indefinitely. When I got that email a day before I received it, I already anticipated I’d been defrauded. Do not trust these people. Stay away! Go to newegg for computers or electronics. It’s wonderful that they didn’t swindle a few reviewers on here for products worth 10 dollars, but I’m down 400.

eCost.com Reviews & Complaints

(1)

Ecost advertised a Samsung 58″ 1080p plasma TV for 2,519. Called to confirm US warranty, new, etc. Had them check warehouse stock to confirm was available (Online said in stock). Processed order. Credit card was reported as would not authorize. Called bank and they said absolutely not, was authorized and card showed $2,700+ on credit hold to ecost. Called back, they said we see no order, etc. Continued to insist they had it in stock, to process it again. Multiple phone calls of escalating intensity, finally people apologize, said not sure why we were told it was in stock. Meanwhile they have a credit hold on $2700 and we can”t get a TV elsewhere. Plot thickens, Two days later, they still list it as in stock and after a blistering round with a supervisor, the item now is listed as Temp out, than the price jumps up $900. Now it is clear, they never intended to sell any units at the low price, and just lied to people about availability. They said, just call your credit card company, they will release the money. Does not work like that, there is still a hold 4 days later. Multiple calls, letters. I point out how obvious there scam was by the sudden jump in price. Like a puppet, they change the price back down to the lower price, and say it is IN STOCK again! I call again to “order” the unit, they ask my name, put me on hold, and suddenly the TV is listed as out of stock now! I say they were trying to set up their low ball scam again. Five minutes later, the price is changed again, and they still have our money tied up. I had done business with them before, but clearly they are bottom dwelling scam artists. DO not waste your time or money with them, they clearly have no concern about integrity or customer loyal as I had purchased from them before. Really turned my stomach to see them jump back and forth like idiot puppets to get out of their own way when every thing they did made it more obvious they were dishonest. Go anywhere else. I will be sending a formal complaint to the State Attorney General as I believe this is fraud, and I also believe taking $2700 of money I would have access to and preventing my use of that is a form of theft. Especially when it was done when ecost had no intention of processing the order. Jeff Hartford MD.

eCost.com Reviews & Complaints

(2)

eCost is a deceptive company. Purchased a refurbished LCD tv/DVD player (my first mistake) back in Oct 08. It arrive a week later – not bad. Opened it up, plugged it in – it was dead on arrival. Screen did nothing and there was no DVD mechanism in the space where it was supposed to be – just hollow. I called the same day and asked to return it. eCost said no returns, no money back, maybe an exchange (which never happened) or factory repair. My only choice was factory repair. They gave me Akai’s factory info – I was responsible to do all the contacting and if I had a problem – to call eCost. Well, long story short – Akai was impossible to deal with – “fixed” the TV but the DVD still didn’t work. eCost is unable to help – not their problem. Hugely frustrating. Just search the internet and you’ll find how many thousand others have had the same rotten experience.

eCost.com Reviews & Complaints

(1)

I attempted to purchase an MSI Wind All-In-One desktop PC from eCost.com they beat the competition’s price by about 70 dollars. I had never ordered from eCost.com before so I was a little nervous. Apparently I should have gone with my gut. I placed the order on 11/3/2010 everything went fine, they called a few hours later to confirm all of the billing information (I thought it was odd since none of the other online retailers I have ordered from have done this before, but also thought it was kind of nice that they verified everything.) So I went about business as usual. A business week later I hadn’t received any tracking information or updates so I contacted there customer service via email. They responded to me the next day and said that the order had been canceled, due to the item being out of stock…I was shocked. I checked the site again and it showed up as In Stock…I was a little confused so I called there customer service. She confirmed that the order had indeed been canceled due to the item being out of stock. I told her that on there site that it showed up as in stock. She found it and said yes it was in stock now. She then asked if I’d like to place the order…due to the fact that they never told me that the original order was canceled to begin with I pissed at there communication skills to me the customer and decided to pay a little extra from NewEgg.com and get the item from there. At least I know that they will send me the order quickly it’s worth the extra cash. I will never order from eCost again.

eCost.com Reviews & Complaints

(1)

I bought a Plantronics Bluetooth headset from eCost. It was advertised as new, and it looked like a good deal. When I received it, it was not in its original packaging. It was in a little bubble envelope, with only 1 ear bud (instead of a set), with a power cord that had been rewound, and with incomplete documentation. In fact, their effort at providing a user guide was only a few pages on a photocopied sheet of paper. After calling the manufacturer and verifying they never send out product in this condition, and there was no such thing as an OEM for this product, I realized I had been taken advantage of. I called eCost, and they were extremely customer unfriendly. I told them it wasn’t in as-new condition, I verified with the manufacturer this wasn’t new, and what was missing. Only after I insisted multiple times for a return did she say to email the details and someone would get back to me within 3 business days. No one did. I emailed again. Nothing. Fortunately, credit card companies have a dispute process, which I did. What happened? Vintage eCost. They only credited part of the transaction, which my credit card company told me they weren’t supposed to do. Avoid these guys like the worst communicable disease known to man. Unless you enjoy receiving products advertised as new that isn’t.

eCost.com Reviews & Complaints

(2)

I came across an offer for a refurbished ds that I was interested in. When I tried to buy it I found i needed to purchase a trial membership for $1 had difficulty so I called them and was told that membership was unavailable that I had to buy the $39.95 membership so foolishly I did. Then I couldn’t put the item in my cart. Was told I had to wait for it to pop up on the screen on certain days and try to by it. I asked for my membership to be canceled and was denied. So I spent hours trying to catch the item com up during the scheduled time. Never happened. Called the next day requesting a refund and after much discusion was told a special request would be submitted and that I would be contacted within 48 hours. Surprise no contact. Telephoned again demanding an explanation and refund and was pretty much told “TOUGH LUCK”. They claim to disclose their everything clearly but it is confusing and they know it.They may be able to get away with this legally but moraly they lose. P.S. should you want to purchase this membership for the 5 free shipping offers go to free shipping .com for about 12 dollars a month you get up to 500 dollars of free shipping rebates a year from many retailers icluding this one and they really do pay. I use it .

eCost.com Reviews & Complaints

(2)

I have NEVER had a more MISERABLE and FRUSTRATING online shopping experience in the 12 years I have been shopping with internet retailers. On March 9, 2009 I ordered a Westinghouse 26″ LCD TV from ECost.com. I THOUGHT it was an AMAZING deal so I also bought the Square Trade Extended Warranty as well. When I got the TV and went to set it up I disvovered that it had NO base with it for the TV to sit on. The screws for the base were in the bag with the remote control and the booklet, but NO BASE. I immediately called the Customer Service number. It took several days, a few emails and 2 more phone calls but I received a base in the mail, FINALLY. I was thrilled, I took it out of the box and discovered it was the WRONG BASE and could NOT be used! Once again I called ECost.com and was once again told they would forward my complaint on to a resolution Specialist. 4 days later I get an email stating that I needed to return the ENTIRE TV and repurchase another one. WHAT THE HECK???? ALL I NEEDED was a BASE for my TV. Today was the LAST STRAW for me. I was placed on hold for 15 minutes and then I spoke with someone who CLAIMED to be a supervisor who talked to me like I was a criminal or something. She REFUSED to help me, and told me that I would have to do it THEIR way or NO WAY and I would be stuck with a TV that is balancing on my dresser without a base stand. I simply can NOT afford to pay for another TV and shipping and allow ECost.com to hold onto over $600 of my hard earned money while I wait to be refunded for the TV without the stand. I have spoken to customer service reps on 5 seperate occassions and each time I was treated as if I had done something wrong. I have worked in Customer Service for many years and if I EVER talked to a customer the way I have been talked to I would have been fired immediately. Apparently they do NOT CARE about their customers OR the crappy products they are selling to consumers!!! This has been a NIGHTMARE, and I intend to blog about this on EVERY, SINGLE consumer rip off and complaint site I can find. I am BEYOND IRATE at this point, and STILL almost a month WITHOUT A RESOLUTION!!!

eCost.com Reviews & Complaints

(2)

I just got burned by the ecost scamwagon!! Ordered a 23″ samsung monitor and payed through paypal. Monitor showed up packed like crap with the base smacking around inside. I shouldn’t have even bothered opening it but I did. The monitor had no cables, no warranty info, and was wrapped in a sheet of thin foam. After taking the foam off I noticed the monitor had fine scratches all around the bezel and had a completely different stand than was pictured on the site. It is basically a different model than what they have pictured. I called thinking oh man they are going to want to hear about this. Boy was I wrong. They initially were acting as though I was out of line for asking for an RA#. Then they told me they would issue an RA# only if I took pictures of the monitor and scratches. UNBELIEVABLE!!! You send me a damaged item that isn’t even what I ordered and now I have to send you pictures of the dam thing. Get bent!! Steer clear of this crap company. The negative reviews I’m finding after the fact make me feel like an idiot for ever doing business with them.

eCost.com Reviews & Complaints

(1)

I made a order from eCost.com “Hot sheet” for an Photosmart D7460 InkJet Print part # HP CC247A#B1H for $67.98. The Web site said that they had 4 in stock. After I placed the order I received an email saying “We have encountered a problem in processing your order #E8134963. This issue has made it necessary to CANCEL the item(s) listed below. We apologize for this inconvenience. No charges will be or have been processed to your credit card for these CANCELED item(s). Regards, eCost.com”. When I called to find out why they said that they were out of stock. I checked the website and they had the item for sale for $143.99 in stock. I called them and told them the problem and they said it was out of stock. I called back and was told they had them in stock and would I like to order one for $143.99. I then asked if I could have the item at the ad price they said NO. As I understand it this is “Bait and Switch” they are a total rip off!!!

eCost.com Reviews & Complaints

(1)

I ordered a product from this firm. Upon receiving it I found to be defective. I contacted the firm to arrange return and replacement of the product. They do not accept returns without a repair/return document from the manufacturer. Upon contacting the manufacturer I was informed that the cost to return/repair/replace the product would exceed the purchase price, not including the cost of shipment to and from the manufacturer. This company is obviously in the business of ripping off their customers. I would discourage anyone from making a purchase from them.

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This complaint and/or review was posted on HolySmoke.org on 10:17 am, February 16, 2020 (CST) and is a permanent record located at: https://www.holysmoke.org/scam/ecost-com/.

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