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You have a question? We´ll be pleased to help you.

To register, please click on the “Register now” button on the homepage. A new window will open containing a registration form. Please complete the form. As soon as you have submitted the form, you will receive a link via email. You must confirm the link to conclude the registration process.

You can’t confirm your registration because you haven’t received a confirmation e-mail after registering on BMW Mountains?

You can register on BMW Mountains to create a personal account. Once you have successfully logged in, you can click on the “Add ski pass” button to scan your relevant ski pass or add your ski pass number.

You can find the quiz questions under https://bmw-mountains.com/de/bergwelten/quiz. You must be logged into your account in order to be able to answer the quiz question. You can answer the quiz question once per month. Points will be credited to your account when you answer the question correctly.

Please verify first whether you have correctly entered the ski pass as well as your saved details. Enter your ski pass number or upload a picture of your ski pass for automatic scanning.

Please note that points are only calculated and added to your profile twice a day (approx. 12:00 and 20:00). For this reason, it could happen that you only see the points from a recently entered ski pass the next day. If you have already added your ski pass to your profile, you will be able to update it manually under https://bmw-mountains.com/de/profil.

Unfortunately, you can only add ski passes from the current season, unless it is a rechargeable ski pass. Media from one of the previous years that have already been retrieved once can be found on your profile. Media that have not been retrieved will unfortunately be deleted by the ski lift operators after 60 days.

Please first select your ski resort when adding the ski pass. You will then be recommended possible ski pass number samples under the help icon. Look for your ski number on both the front and back side of your pass which should match one of the sample numbers:

• 3-part: these number is made up of three parts separated either by hyphen or slashes. Example: 467/77/32122 or 8000-765-3600

• 4-part: usually you will find the ticket number at the printed front side of the lift ticket. It consists of 4 parts separated by a hyphen. Prior to the first number there might be a * (which should not be entered). Example: 1-1234-12-234555

• Ski pass with WTP number: Enter the one of your skiing days and number printed on the back. Example: 6907CF24-0E3-13

• Dolomiti Skipass: If your ski pass has neither 4 nor 3 digits, enter the number on the back consisting of 2 digits. Example: 50/27653

• Swisspass: The number should be added without the seperators, incl. one of their skiing days and the postal code. Example: S75-764-258-879

• Ticketcorner: to be added 33000000000 with one of the skiing days.
Example 33 000 000 000

If it is a ski pass number that requires a date, please enter the date of your ski day.

Should you require assistance, you are welcome to contact our support team to do so under support_bmwmountains@bmw.com. Please provide the following information in the message to our support team:

For capacity reasons, no more than 4 ski passes can be entered per hour. This means that you will have to wait for 60 minutes after entering 4 ski passes before being able to add additional ski passes.

As of right now, it is not possible to delete media from one’s profile manually. Please contact our support team directly regarding this matter: support_bmwmountains@bmw.com. Please send the following details to our support team so that we can process your request thoroughly:

If your username does not accept your password or your email address during the login process, it could be due to one the following reasons:

• Caps lock is on

• A typing error was made

• You have a second account (with different login details)

• The password is too short (a minimum of 4 characters is required) or too long (a maximum of 16 characters is permitted)

• You are not fully registered as you have not yet confirmed your registration

Should one of these points be the case or if you have any additional questions, please contact our support team directly: support_bmwmountains@bmw.com. Please send the following details to our support team so that we can process your request thoroughly:

If you are not able to register, it could be due to one of the following reasons:

• A temporary technical issue

• Your email address has already been used to register

• The password is too short (a minimum of 4 characters is required) or too long (a maximum of 16 characters is permitted)

Should one of these points be the case or if you have any additional questions, please contact our support team directly: support_bmwmountains@bmw.com. Please send the following details to our support team so that we can process your request thoroughly:

You can download your media with the help of the download function. You can find it in your gallery under https://bmw-mountains.com/de/profil/album-foto in the bottom right corner. By clicking there, you can select the pictures or videos that you would like to download. Once you have selected the media, click on the download button in the bottom right corner. Subsequently, the download will begin in your browser and you will have downloaded your pictures and videos successfully.

If you are only seeing a placeholder — without a picture — then this is due to a temporary error in the camera. This means that the camera’s shutter was released but that the video/photo was not recorded. In this case, there are unfortunately no media available.

If you are only seeing a still image with the speed — without a picture — then this is due to a temporary error in the camera. Here, it was only the timing mode that was active. This means that only the speed could be read and that the camera’s shutter was unfortunately not released. In this case, there are unfortunately no media available.

If you no longer want to participate in the BMW xDrive Cup in the future and want your profile to be deleted, then you can do so in the “Settings” area of your profile. Any and all details provided as part of your registration with BMW Mountains will be irrevocably deleted.

I agree that BMW AG (Bayerische Motoren Werke Aktiengesellschaft, Petuelring 130, 80788 Munich) processes and uses my provided personal data (e.g. contact and personal details such as interests) for customer care and for selected communication of BMW Group product and service information as well as for market research. BMW AG may also transmit this data to the local BMW distribution company as well as certain contract partners and workshops (my stated preferred dealer, partners of my car purchases, service or consulting visits or my regional partner) in my home country which may use my data and contact me for the purposes mentioned above. Updates may be shared between the stated subsidiaries.

I am at any time able to revoke my submitted declarations of consent to BMW AG with effect for the future by contacting the e-mail address kundenbetreuung@bmw.de or the telephone number 0049 89 1250 160 01 (Mon-Sun from 8.00 am to 8.00 pm). After complete revocation, my data will no longer be processed and I will no longer receive marketing communication. Via the specified communication channels, I am furthermore able to request information about my data stored at BMW AG as well as the correction, deletion or blocking of my personal data. Further details regarding the processing of my personal data by the BMW AG and my rights can be found online in the BMW privacy policy

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Your pre-registration for BMW Mountains.

Registration for BMW Mountains and the BMW xDrive Cup is only possible starting from 01.12.2017. You can, however, pre-register with your email address, and we will inform you the time for registration opens.