Becanada Software Help Page , Upgrades Links, FAQs and more for Power Submitter
/ AOS / Power Browser Products...

Please view the "question(s)" & "answers" below to resolve
most help / support issues ... 99% of your questions can be answered
here...if AFTER reading these, you can not resolve the challenge, please
use the EMAIL link at the bottom of this page.

All submissions software and Power Browser software use a part of Windows
that contains Internet Explorer. As a result your performance will be directly
linked to your version of Internet Explorer Installed and it's settings.
We recommend installing Internet Explorer 5.0 or higher for all submitters
- it is simply faster and very stable. You can download it direct at:
http://www.microsoft.com
. If you are using AOL, you are using a version of Internet Explorer,
same suggestion applies, please download Internet Explorer 5.0 - for improved
performance and reliability.

>>> How To Get Upgrades - Power Submitter
Packages:

Currently we have three upgrades available from your current version to next
higher version[s] ; you must be a registered owner to have your current version's
cost applied to the upgrade price to receive discounts. When you upgrade
the entire PACKAGE is upgraded - regardless if you have version 7, 8, 9,
9.9 basic. All version 9.9 installs automatically update to the latest most
powerful version with the most update to date sites automatically at start
up.

If you are older version owner - 7 to 9.6 - you can request a free update
to version 9.9 basic only - click here to request
it. You can also immediately upgrade from an older version with that's versions
"credit applied" to the upgrades below as if it were a "9.9 Basic" version.

Version 9.9* -all upgrades- is significantly upgraded from Version
9 and older versions and includes the brand new AOS technology - allowing
you to create more powerful submissions software AT will. Likewise Silver
Version is alot more powerful than Basic version, Platinum is more powerful
than the Silver Version. To learn more about the new 9.9 version Basic, Silver,
and Platinum (scroll down main page 3/4 to read about Platinum ) please visit
the Power Submitter Website -
click
here.

When you click on the upgrade link and make payment your order will be
verified and registry checked. Download / Upgrade Key[s] will be upgraded
following this processing:

* Version number will update automatically at install to most current version.

>>> Version 9.9 Power Submitter / AOS
Version 1.2 and above...

Please note your software - if version 9.9 or above is automatic in terms
of updates to both software and sites included. Each time you start the software
it will check for updates automatically. Also note that in Power Submitter
will be listed recent updates, additions, sites under review and upcoming
information on the UPDATE PAGE.

>>> Start Up Errors / Non Startup
- Brand New Install

If you have a problem starting up Power Submitter OR AOS and your screen
gives an error, asks you "what application do you want to use to open this
file", you get "garbage text" or something similar, or the application LOOKS
LIKE A WEBPAGE please do the following:

click on My computer.

click on View and Folder Options [for XP, tools and Folder Options]

Click on File Types

Look for extension "HTA"

Delete this entry.

Click on NEW entry.

For File Extent, enter "HTA"

Click on ADVANCED

For associated File Type, choose "HTML Application"

Choose OK/apply etc etc to close windows.

Exact settings for HTA entry:

Click on My computer

Click on VIEW, FOLDER OPTIONS and FILE TYPES.

SCan for "HTML APPLICATION"

If there is one there, click on EDIT, then HIGHLIGHT "OPEN" and click on
EDIT here.

You should see a box, and it should say application to perform action:

ERROR: If you get a pop up screen with "garbage" text and the software
does not update...

If you try to update Power Submitter or AOS with the new Internet Explorer
version 7 installed you will have make the following TEMPORARY changes. The
upgrades to version 10 of Power Submitter or higher or AOS version 2.00 or
higher include the permanent fix so you will not have to this procedure again
for future updates.

Shut power submitter down again ; then change your security settings for
trusted sites back to medium.

The updates you received will fix the IE 7 problems and you will get all
additional updates.

>>> Correct way to do a complete un-install
/ re-install of Power Submitter.

If you run into an error[s] at start up and/or the software does not complete
startup and updates, you may have to do a complete un-install / re-install.
The instructions below show you step by step how to do this. Keep in mind
you MAY have to the "internet explorer 7" fix above when you re-install ;
as some updated may have to be reloaded remotely.

Un-Install :

Click on START, Control Panel, Add/Remove Programs.

Remove Power Submitter.

Click on My Computer, C Drive, Program Files - open this folder.

Delete Folder "BEcanada-DBSOFTINC".

Restart Your computer.

Re-install

Redownload the install file / double click on it [if you have a copy] to
re-install.

Register the Software Again.

Allow to update - Both Power Submitter and AOS.

Shutdown each after updates.

You are ready to go.

Older Problems / Fix Listings

IMPORTANT PATCH UPDATE - Version 9 / 9.1
Power Submitter

This is only if you downloaded the software PRIOR to March 1 2002.
For back/forward buttons not working in Power Submitter AND Auto-browser,
please download and install this patch [711k - 5 minutes] -
download
here. Once downloaded, "open" it to install the patch... this will fix
the "back/forward" buttons errors in both programs.

General Questions:

Internet Explorer Version 6 And Power Submitter Version 9
If you have Internet Explorer version 6 installed on your computer, you need
version 9.1 - especially if you experience low submissions numbers.
You will automatically have version 9.1 if you downloaded the program AFTER
Oct 29 2001, 8:45 AM EST.
If you do not have Version 9.1 [you can tell from the title bar when you
start the program], just re-download the EXE file from previous install email
sent to you upon your purchase. If you can not locate it, hit YOUR back button
and re-quest it via email direct from Becanada.

Using the Software - Classifieds Submitter - Version
9 and above users:
These versions have a HELP WIZARD built in to help walk you thru the software
AS YOU USE it. To activate this feature, start up Submitter, and click on
"SUBMIT -select-" and SET HELP WIZARD. A pop up window will instruct you
as you use the software.
VISUAL: For visual "how to" with full screen shots and instructions
click
HERE

Using the Software - Auto Browser:
This software has a HELP WIZARD built in to help walk you thru the software
AS YOU USE it. To activate this feature, start up Auto-Browser, and click
on "OPTIONS -select-" and SET HELP WIZARD. A pop up window will instruct
you as you use the software... this software is a submissions AID rather
than a "full blown" submitter like Power Submitter.VISUAL: For visual "how to" with full screen
shots and instructions click
HERE

Before doing ANY submissions, click
on FILE and AUTO UPDATE to update sites in the software and software
itself.

How to do a submission:
1 . Fill in the AD FORM completely.
2 . Click on "Select Sites - select -" and do step 2 - click on "Choose
Categories".
3 . Click on "Select Sites - select -" and do step3 - click on "3.1 Main
Sites" ...
4 . Click on "Submit -select-" and do step 4 [optional], and choose a time
frame of sites you want to submit to [ie all 7 and 14 day sites].
5 . Click on "Submit -select-" and do step 5 start submissions - click on
"GO! Start Submissions".
6 . Allow software to complete submissions.... then return to "Select Sites
- select -" and do sites "3.2", "3.3" and so on...
7 . Then use "Auto-Browser" to submit to even more sites - click on Auto-Browser
Icon to start.

Error - NO submissions
Fixes - !!! First MAKE CERTAIN all fields in AD FORM are filled in
PROPERLY.1. Check Internet Connection - start your connection PRIOR to starting
the software.
2. Start Internet Explorer and check that "Work Offline" under "FILE" in
UNchecked.
3. Cable Modem Users / DSL - Change "set time out wait" and "set submissions
speeds" to Higher values... and re-try submissions.
4. Start Internet Explorer, click on TOOLS, and Internet Options, Connections
and see if your INTERNET SERVICE is listed here.
5. Worst case - shutdown and re-start your computer, Internet connection
and Power submitter and re-try.
6. Click on File and "Auto Update" and WAIT for update messages.
7. Make certain you choose enough categories so you get enough matches at
sites...

Error - Very few confirmed submissions
Fix - Click on File and "Auto Update" and WAIT for update messages.
Also, make certain you choose enough categories so you get enough matches
at sites...

"Username/password error" - Please double check the case and that
no spaces are included. If you get this error REPEATILY, try a different
browser - this error can also be caused by an overloaded server , in this
case re-try later.

"Not a Valid Win 32 Application" - Try re-downloading, if you are
asked to save the install file, make sure it has either a .EXE ending or
saved as file type "application". If this error still occurs, download the
alternate ZIP file [same files, only not self installing].

AOL USERS - error on load/save system , if you get an error see fixes
below - if these do not work (you still get a security warning) you can download
and re-install INTERNET EXPLORER, from microsoft.com - The install of AOL
[or upgrade], often causes security errors and re-install of Internet Explorer
will reset these to normal. You can also use the new "Mac/Alter" in version
8.5 of the Power Submitter. [save/load].

Version 8, 8.01, 8.03 of Power Submitter only - If you have Internet
Explorer 5.5 installed and your submitter crashes, request or install the
new 8.5 version of the Power Submitter [users will be updated from Sept 1
to Sept 7 2000].

Version 9 + "Power
Submitter Unlimited" SPECIFIC notes Release Notes:

These notes only refer to Version 9 - if you are having a challenge NOT listed
in the Version 9 area, scroll down.

"Yahoo! Free Classifieds are not posting" - Due to changes at
Yahoo's categories, we are working on a mini-upgrade for this site. You will
be notified VIA the software for usage, when ready - in the mean time, use
the AUTO BROWSER to automate submissions while we are working on the fully
automated update...

"Citynews - No Posting/Difficult posting" - Fixed
April 11 2001
Redownload the upgrade [current client] or complete version now [new client]
from the email you received - if you downloaded AFTER this date, you already
have the updated version. NOTE: Citynews uses a keyword search to prevent
posting to categories not allowed - this can cause a "submissions error"
- retry 3 times, if you still get an error, then check keywords in your ad.

"Delay in posting to 3 day sites / Submitter 'hangs' during submissions
to these sites." - Fixed April 11 2001
Updated online. Make sure you are online [connected to the Internet] when
you start the submitter, sites will update.

"No Multi-Ad Submit" - Fixed April 2 2001.
Redownload the upgrade [current client] or complete version now [new client]
from the email you received - if you downloaded AFTER this date, you already
have the updated version.

"I have not received my upgrade yet [to Version 9]" -
Upgrades are still be emailed out, and are due to finish April 17 2001. If
you DID NOT receive an upgrade [ie due to email changes], email us
here.

FIX: Click on SUBMIT, and DELETE ALL AD FORMS. Shutdown the software and
restart. You should then be able to load and retain ad ok.

ERROR: Software does not shutdown at end of submissions....

Oct 14 2000 - update for all version 8, and 8.5,
8.51.

A permanent fix is now ready, open your copy of the Power Submitter.
Click on FILE and AUTO-UPDATE. [you may have to RIGHT click and choose REFRESH
over the main screen].
You will see a special notice and link to an update page for a permanent
update.

ERROR: I get Runtime Errors during submissions....

Oct 10 2000 - update.

There are two possible reasons for this:

1 - Due to bugs in Windows, Users using a DSL, or Cable modem or other high
speed connection, may receive this error. To fix it, click on SUBMIT, and
SUBMISSIONS SPEED, and set it at a HIGHER value.

2 - This applies to all users. If you are doing submissions to BIZ OPS, you
must be 'logged' in to your YAHOO! account, otherwise you will receive runtime
errors at the beginning of the submissions, and 10 or so at the end of
submissions. Normally you would not see this error, but there are errors
at Yahoo! IF you are not logged in to your account.

ERROR: Software Crashes and I have Internet Explorer version 5.5
installed....

There is a conflict with Power Submitter Unlimited's current versions and
the new Internet Explorer Version 5.5 [click on Internet Explorer, HELP and
ABOUT to check your version #]. This conflict has been resolved in the new
8.5 version, releasing on August 31 2000. You can either wait for the new
release, that will be emailed to you free, or download and install either
Internet Explorer 5 or 5.01 version - http://www. microsoft.com - as these
versions do not crash [ with the Power Submitter Systems ]. When Version
8.5 is released, it will operate on systems with All 5, and 5.5 versions
of Internet Explorer without problems.

ERROR: Can not SAVE / LOAD files and/or GET an error message.

If , when you click on the SAVE1, SAVE15 or LOAD ADS links, and you get an
error right away [before you attempt to load or save a file], please do the
following:

You should get a GREY screen with a "drive" window, and some "file" windows.

If you do not get this "grey screen" with the above, please shutdown your
computer, and re-try it, also try changing the security settings, then re-try
step 2.

Reset your security setting to "MEDIUM" via the instructions in part 1.

Start up the Power Submitter - loading and saving should now work.

You should now be able to load and save ads - a "GREY" screen will appear
in the main frame...
If you get errors AFTER trying to load or save a file, please consult
the instructions directly on the load/save window.

SOLUTION:
Re-download and re-install.
Do not open any program files in any type of editior
AND/OR copy and paste any files AND/OR move any files and/or make ANY
modifications to any files.

ERROR: Errors submitting to Yahoo!

Solution: Make sure you are logined in AND choose the option of "staying"
logged in between sessions.
Also, make sure you DELETE OLDS ADS, prior to submissions of new ads. Information
on this site,
is located under "SPECIAL SITES" in PSU 8.

ERROR: The screen is too big - I can't see it all.

This error is now fixed for users using a 640 X 480 screen. Upon start up,
ensure you are connected to
the Net, and The Power Submitter will automatically adjust the screen, via
the online update server.

ERROR: I get "This Program has performed an illegal operation and will
be shutdown"
about HALF WAY thru submissions using "Full Auto Choices".

Solution: Uncheck the indicated "classifieds" # as listed below for
the category indicated.

If you get an "ACTIVE X" warning, answer yes to
it. If you can not use this , it means your security settings are TOO HIGH.
Set to Medium or lower. [ Click on TOOLS, and OPTIONS [Version 5.x browsers]
on your browser to set OR VIEW and INTERNET OPTIONS [version 4.x
browsers].

Choose Your "drive", in the TOP left hand box,
then choose your folder/directory in the box below this, click it to open.

After you have found where you want to SAVE your
file too [a listing of files with appear in the RIGHT HAND box], enter the
filename [first DELETE the "help info" in the box] with the .htm or .html
ending on it, in the box above the "OK" button, and hit OK to save it.

Note, "legal" files names are FILENAME.htm
or FILENAME.html - note the ending - ".htm" or ".html". "FILENAME"
should only contain letters and numbers - spaces and other characters are
NOT RECOMMENDED.

You will get a message saying FILE SAVED.

If you get a "RUNTIME" error, or your browser freezes
- check your filename. Then check the folder/directory you are saving to
- some have restrictions on them, and will NOT ALLOW
files to be saved to - this also applies to ZIP drives,second harddrives
and some disk drives. [Windows will not recognize them correctly].

Try saving to your main harddrive [usually "C"],
and "MY Documents".

If there "appears" to be no reason
for the error[s] - try hitting hitting SAVE1 or SAVE15 again in the left
FRAME or shutting down your computer and RE-STARTING it [turn it off completely].
Then re-try...

Loading Ads:

If you get an "ACTIVE X" warning, answer yes to
it. If you can not use this , it means your security settings are TOO HIGH.
Set to Medium or lower. [ Click on TOOLS, and OPTIONS, Security [Version
5.x browsers] on your browser to set OR VIEW and INTERNET OPTIONS , Security
[version 4.x browsers].

Choose Your "drive", in the TOP left hand box,
then choose your folder/directory in the box below this, click it to open.

After you have found where you want to LOAD your
file FROM [a listing of files with appear in the RIGHT HAND box], CLICK on
the filename with the .htm or .html ending on it in the LARGE BOX above the
"OK" button, the FILENAME with the ending will appear in the BOX above the
OK button.

Click OK to Load the file.

Note, "legal" files names are FILENAME.htm
or FILENAME.html - note the ending - ".htm" or ".html". "FILENAME"
should only contain letters and numbers - spaces and other characters are
NOT RECOMMENDED.

IF the file YOU SAVED was a 'MegaFile' (contains
all 15 ads), this will automatically load. Otherwise, you will be prompted
which FORM you would like the AD FORM DATA put into - Select 1 to 15 (this
corresponds to ads 1 to 15 in the TOP FRAME of your screen).

Once your ad(s) are loaded, you can edit using
1 to 15 in the top frame, submit or re-saved it.

You will get a message saying FILE LOADED or PERMANENT
AD LOADED etc.

If you get a "RUNTIME" error, or your browser freezes
- check your filename. Then check the folder/directory you are LOADING FROM
- some have restrictions on them, and will NOT ALLOW
files to be LOADED FROM - this also applies to ZIP drives, second
harddrives and some disk drives. [Windows will not recognize them correctly].

Try LOADING FROM your main harddrive [usually "C"],
and "MY Documents" [ you can also move/copy your files here, in case an error
occurs when loading from another source drive/directory].

If you get the ERROR: "....Search is not
a function" or something similar, you are trying to load a file that is either
NOT file for the submitter [does not have .htm or .html ending or is NOT
a submitter file] or the file has become corrupt.

If you KNOW FOR CERTAIN it is a file for
the submitter, try the following [after trying to reload it a few
times]:

IF it does not have a .htm or .html
ending, OPEN NOTEPAD [do not use WORD or any other program], and open
this file in it. RE-SAVE it AS FILENAME.htm or FILENAME.html - note endings.
Then try re-loading it - if it will still not load the file is corrupt, and
can not be used.

If there "appears" to be no reason
for the error[s] - try HITTING LOAD ADS again [in left frame] or shutting
down your computer and RE-STARTING it [turn it off completely]. Then
re-try...

This patch is in regards to a LOAD/SAVE
bug that MAY appear to some users when trying
to LOAD or SAVE ads. Basically what will happen is as soon as you try to
load ads or save ads, you will immediately get an error [before even selecting
a filename]. If this is happening to you, Please do the
following:

Your security setting in your browser [for all users EXCEPT NETSCAPE], must
be set to Medium or lower to LOAD AND SAVE ADS. If you are using the submitter
ONLINE [access via username/password to special server], your security setting
must be set to LOW. To change settings, click on TOOLS, and OPTIONS, SECURITY
; AOL users, this will be under WWW.

If you get an error loading previously saved ad copy files, please double
check that they were saved with a .htm or .html file ending, such as:

filename.htm or filename.html

If you receive the following type of error [when loading ad files]
"parent.main.trash....links[].search" is not an object, then the following
has occurred:

The ad you previously saved was NOT saved with an .htm or .html ending. [go
back and redo/resave].

The file you are trying to load has become corrupted. [may happen to files
made on older versions of the submitter].

The file you are trying to load is not for the submitter program.

If you receive the following type of error "Runtime Error #XX" [where XX
is a number]:

The file you are trying to load is corrupt [see above].

You are trying to load a file from a ZIP drive, or CDROM WRITE drive or
compressed drive. Please only use a hardrive or installed A or B drive [3.5
inch].

The version of Internet Explorer may be too old and/or missing components.
Please download Internet Explorer 5.0 at:

Patch for Internet Explorer 5.0 bug, with regards to auto-submitting and
"page not found error"/ NO DNS will be released within the next few
days. There will be a URL located here for the patch, as well as notice in
the PROGRAM ITSELF [when you click on AUTO-UPDATE and/or start the program
when online first.]. This error may/can occur under certain conditions when
auto-submitting and under certain internet conditions. This bug only applies
to Internet Explorer 5.0 users. - RELEASED - SEE TOP OF PAGE.

August 25, 1999 [only for versions 7.0 and lower]:

It has come to our attention, after much research there is a major bug in
SOME versions of the New Internet Explorer 5.0 browser (this will
also affect AOL if you upgraded your IE browser).

This appears to be related to the SECURITY level of the browser, namely versions
that are HIGHER than "40 Bit Cipher Strength" (click on HELP and About on
your browser to check yours). These browsers do not generate the file structure
correctly for the software and lead to loading errors later. (Microsoft has
been informed of the error, bug and where it occurs).

Work around - This will work in ALL Internet Explorer
Browsers and AOL browsers :

After clicking on SAVE or MEGASAVE (and a new window pops up), RIGHT click
your mouse, and click on SOURCE or VIEW SOURCE (on the save file window).
This will bring up a NOTEPAD window with the page 'source code'. In this
NOTEPAD window, click on FILE and SAVE AS and enter a filename such as
FILENAME.htm or FILENAME.html (make sure your choice has a ".htm" or ".html"
extension) and save it to your harddrive/floppy drive etc.

This is now a file the submitter software can reload later.

=============

Other help files....

FIRST: Before doing anything, shutdown
your browser (close it) and re-start it up again. It is not unusual for this
to solve most challenges you are having. Sometimes the browser itself does
not completely initialize and/or after surfing the net, some 'setting' may
occur to cause 'less than optimal' performance.

Netscape Users with 'random data' in the ad forms / unable
to load ads : This condition is caused by an overload in a file called
'cookies' (or 'cookies.txt') in Netscape. This must be reset. To reset it,
making sure Netscape is closed down completely. Set your CLOCK to the YEAR
2022 (or higher). Open Netscape and browse to a few websites. Shutdown your
Browser completely. Reset your clock YEAR to the current year and RE-START
your browser. You can also SELECT the 'Microsoft Browser Option' to YES in
the left frame and then load your ads.

"Did it Submit?" : You will get a number of emails
from the websites confirming your ad. Not all will send this - additional
some will send ADDITIONAL emails at or near the end of the expiry period.
Note, that websites that get a DUPLICATE will NOT send an email.

Browser 'crashes' - "This Program has Performed an Illegal
Operation and will be Shutdown": See #7 above. Note that there should
NOT be any additional programs running in the background ESPECIALLY any other
submissions programs / internet related software. This error can also be
caused by 'Low Memory Conditions' in windows (not enough RAM) and/or improper
BROWSER installation / Version #. If this occurs - 1st - restart your computer.
2nd re-install your browser.

How Do I upgrade? Upgrades are sent on a regular to
the EMAIL ADDRESS that you used at the time of purchase. If this has changed,
send your full name, address etc via email (use the email form please) and
your record in the database will be updated. Most updates occur every 30-60
days depending on new additions / changes to websites in the software. Click
HERE for more info...

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