TICKETS & CONFIRMATION

Immediately after successfully checking out, customer will receive an order confirmation and e-Tickets by e-mail.

NON REFUNDABLE

Please check the selected schedule information carefully before check out, ticket purchases are final and are non-refundable or changeable.
Duplicate transactions are also non-refundable since duplicate transactions block other customers from purchasing tickets.
There will be no refund or reschedule for any unused or partialy used services.

CONDITION OF USE

1) The ticket is valid only for the date and time printed on the e-ticket.
2) Passengers have to bring a valid ID and a printout of the e-Tickets (confirmation email) at boarding for ID Check.
3) Ticket Holder name (s) on e-ticket must match the passenger's name.
4) Passenger must arrive 30 minutes prior departure time, otherwise the seat might be sold to others.

RESPONSABILITY SCHEDULES AND OPERATIONS

Every effort will be made to operate according to published schedules.
Circumstances sometimes develop beyond our control, such as mechanical,
weather or traffic delays and accordingly bus companies cannot hold itself responsible for errors in timetables,
inconveniences or damage resulting from delayed buses. Connections cannot be guaranteed and schedules are subject to change.
Super Tours will endeavor to carry you and your baggage with reasonable dispatch,
but times shown in timetables or elsewhere are not guaranteed and form no part of this contract.
Super Tours may, without notice, substitute alternate transportation carriers and if necessary,
may alter or omit stopping places shown on the ticket. Schedules are subject to change without notice.
Super Tours is not responsible for or liable for failure to make connections or to operate any vehicle
according to schedule or for a change to the schedule of any vehicle.
Under no circumstances shall Super Tours be liable for any special,
incidental or consequential damages arising from the foregoing.

REFUND WOULD BE GRANTED FOR BUS CANCELLATION

Super Tours of Orlando reserves the right to cancel buses due to weather, traffic or coach condition, REFUND WOULD BE GRANTED.

PETS

Pets are prohibited, except a trained "service animal" accompanying a legally disable person.
The owner of the service animal assumes all responsibility for controlling the animal, and assumes any liability resulting from the conduct or actions of the animal.

CAUSE FROM FORCE MAJEURE

Super Tours may, in the event of a force majeure, without notice, cancel, terminate, divert, postpone or delay any transportation service or the right of transportation or reservation of traffic accommodations without liability except to issue an involuntary refund. The involuntary refund will be made in the original form of payment in accordance with involuntary refund rules for any unused portion of the ticket. Super Tours will also reserve the right to determine if any departure or arrival should be made without any liability except the afore mentioned involuntary refund. Force Majeure Event Means: Any condition beyond Super Tours control including, but without limitation, meteorological conditions, acts of God, riots, civil commotion, wars, hostilities, disturbances or unsettled conditions - actual threatened or reported, or any government regulation, or any fact not reasonably foreseen, anticipated or predicted by Super Tours.

CHECK-IN TIMES & REQUIREMENTS

Customers must comply with minimum check-in requirements to retain their seats on the bus. Customer must present a valid government ID at check in. Reservations and Seats are subject to cancellation unless you have checked in (obtained a boarding pass for departures from the Orlando Terminal) at least 30 minutes before scheduled departure. Departures from other locations you must be present at least 15 minutes prior to scheduled departure time, to retain your reservation and a seat. Super Tours does not guarantee to provide any particular seat on the bus.

ACCEPTANCE OF PASSENGERS

Super Tours may refuse to transport you, or may remove you from traveling vehicle at any point, for one or several reasons, including but not limited to the following: Action necessary or advisable due to weather, or other conditions beyond Super Tours control. Refusal to produce positive identification upon request: Your conduct is disorderly, abusive or violent, or you, appear to be intoxicated or under the influence of drugs, or attempt to interfere with driver or onboard attendant, or refuse to obey instructions from the driver or onboard attendant, or have an offensive odor not caused by a disability or illness, or are clothed in a manner that would cause discomfort or offense to other passengers, or are barefoot, or engage in any action, voluntary or involuntary, that might jeopardize the safety of the vehicle or any of its occupants. If such occurs passenger would not be entitled to refund.

SMOKING

Is PROHIBITED in all vehicles owned and operated by Super Tours. Some hotels allowing smoking only in designated area for more details contact hotel directly.

TRAVELING MINOR (UNDER THE AGE OF 18)

Infants up to 2 years of age travel free on the lap of the paying adult, Children over the age of 2 years must travel in a purchased seat. Children 8 through 15 years of age will be accepted for transportation when accompanied by a passenger at least 16 years of age. Unaccompanied children under 8 years of age will not be accepted under any circumstances. No unaccompanied minor are permitted on travel packages.

MISSED SERVICE WHILE IN TRANSIT

If A 15 MIN. STOP IS INCLUDED IN THE SCHEDULE, PASSENGER IS STRICTLY RESPONSIBLE FOR RETURNING TO THE COACH ON TIME.
If a passenger did not return on time and missed the continuation of the trip or if a passenger is on a package and misses any schedule pick-up from the attraction or hotel, as a courtesy SUPERTOURS will make every effort to find alternative transportation. Passengers are responsible for any additional charges or fees incurred.