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FAQs

Q: What is PayGoFax.com?

A: PayGoFax.com is a simple pay-as-you-go way to send a "one-off" fax. Becasue how often do you actually send a fax? We have no monthly fees or setup fees. We simply send 1 fax at a time for your occasional fax needs.

Q: How do I know if my fax was delivered?

A: Upon a successful fax transmission, Fax One Off will send a receipt confirming the fax went through, the number of pages and associated charges. Please check your junk or spam folders if you do see it in your inbox.

Q: Is Paygo Fax secure and private.

A: Yes, all faxes are transmitted over SSL and TLS 1.2. Our server has also been given an "A" security rating from ssllabs.com.

Q: Can I fax from my cell phone?

A: Yes, from your mobile browser you can fax. This makes it convenient, if you are faxing pictures of signed documents.

Q: Can I send an international fax?

A: Currently we support sending TO U.S. and Canadian fax numbers. However, you can use our website from anywhere in the world.

Q: Are you HIPAA (Health Insurance Portability and Accountability Act of 1996) compliant?

A: Yes, all faxes are sent in an encrypted secure manner meeting HIPAA standards. Faxes are stored in an encrypted format for a short period of time to ensure delivery then deleted off the server.

Q: What is the largest fax I can send?

A: Total combined uploaded file size must be less than 20 MBs. However this could still be well over a several hundred pages depending on the file type. We recommend not sending more than 100 pages at a single time to ensure a successful transmission.

Supported File Types

Adobe PDF (.pdf)

Adobe PostScript (.ps)

Microsoft Word (.doc)

Microsoft Word Template (.dot)

Microsoft Word 2007+ (.docx)

Microsoft Word 2007+ Template (.dotx)

Microsoft Works (.wps)

Rich Text (.rtf)

Microsoft Excel (.xls)

Microsoft Excel 2007+ (.xlsx)

Microsoft Powerpoint (.ppt)

Microsoft Powerpoint 2007+ (.pptx)

OpenOffice Writer Document (.odt)

OpenOffice Calc Spreadsheet (.ods)

WordPerfect (.wpd)

Comma-separated CSV (.csv)

HTML (.htm, .html)

TIFF Image (.tif, .tiff)

JPEG Image (.jpg, .jpeg)

Bitmap Image (.bmp)

GIF Image (.gif)

PNG Image (.png)

Plain Text (.txt)

HP Printer Control Language (.pcl)

Pricing

PDFs upto 2 pages

FREE - no CC required

1-5 pages

$1.99 + $0.20/page

6-20 pages

$1.99 + $0.15/page

21+ pages

$1.99 + $0.10/page

1st 2 uploaded pages of PDFs (does not apply to other document formats) are never counted (i.e. 5 uploaded pages are counted as 3).

Non-PDF Uploads are always billed according to the table above.

"Cover page text" is NOT included in the page count. Only pages from uploaded file(s) are counted.

Your CC will be authorized prior to sending the fax, but NOT charged.

CC billing information is not requested for PDF faxes less than or equal to 2 pages.

Upon a SUCCESSFUL fax transmission, if applicable, your CC will be charged and a fax confirmation and billing receipt will be sent the email provided in Sender Information.