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Shipping & Returns

Returns Policy

At PHG Sports Inc. we guarantee all of our products to be 100% Authentic and free of manufacturing flaws. If you receive your product and there is any flaw in the workmanship, we will replace the product free of charge or accept it back and offer 100% money back once we have received the original piece and confirmed the defect is PHG Sports fault.

This does not include damages caused during shipping. In this case, please refer to our shipping policy below. If you receive your product in good condition but simply decide to return it, we will accept it back and offer a credit.

The customer is responsible for all associated shipping costs as well as a 20% re-stocking charge. When we do receive the piece back, it must be received in the exact condition that it originally left our store for us to offer the credit.

Shipping

PHG Sports Inc. Will ship any item worldwide. For items shipped within North America, a Flat Rate Fee will apply based on geographic areas (excluding Alaska, Hawaii, Canada’s northern territories, and international orders). For shipping rates to the above exclusions please contact us @ pondhockeyguy@hotmail.com.

Please note that for the shipment of large items, additional costs may apply. We will notify you in advance if additional shipping charges apply.

Any damages caused during shipping must be reported to us within 24 hours of receiving your order for a refund to be honoured. Our shipping companies do not honour refunds reported outside of this time frame, so anything reported beyond 24 hours will not be credited.

Orders will be processed within 1-2 business days after payment has been received. Products will be carefully packaged and shipped with care within this timeframe.

Depending on your location, shipping may take 1-3 weeks. Please contact us with any shipping questions you may have prior to purchasing the item.

All prices are in CAD
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