Field Service Lightning | Providing proactive service with IoT Insights

In a world where everything works, the integration of Field Service and the Internet of Things is inevitable. The anticipation of routine maintenance and automated notifications predicting mechanical break-downs are no longer an opportunity, they are an expectation. Let’s see how Salesforce IoT Insights will help you to create your reality.

The Internet of Things for Field Service companies

Digital Twins are the virtual representations of real-world entities or systems (Source: Top 10 Strategic Technology Trends for 2019).

A recent Gartner report states that, by as early as 2020, more than 20 billion sensors will be connected and Digital Twins will exist for billions of “things leading to enormous opportunity”. Who wouldn’t want to increase customer value for life and help buyers get more out of their products? Discover the possibility of selling post-purchase services the experience of our customer Biesse.

Through the introduction of IoT Insights in Salesforce Field Service Lightning, the possibility has become a reality, a highly effective one at that. IoT signals in the Service Cloud and Field Service Lightning mobile apps are incorporated with CRM information. The data collected is displayed in their entirety to allow companies and Team Services to offer a personalized, predictive and proactive service.

The Latest Features of IoT Insights in Salesforce Field Service Lightning

Through IoT Insights, companies engaged in providing B2B and B2C services are able to:

Solve problems before they begin. With access to IoT data in the Service Cloud, your customer service team can predict and identify any potential issues and find the relevant technician to solve them. Combining IoT data with CRM and Field Service Lightning gives a chronological timeline of all customer operations, further speeding up any troubleshooting.

Keep all the information you need at your fingertips. From knowledge to tools, your Service Team know exactly what’s needed before they go into a maintenance or repair job, saving time often wasted by unnecessary trips back and forth from the warehouse.

Automate time-consuming administrative work with the IoT Orchestration. From the management of work orders to identifying problems, IoT Orchestration allows for automation and guided processes, saving your team time to focus on projects with higher added value.

With many companies already benefiting with the advantages of IoT data, the time for digital transformation is now. If you are ready to explore your opportunities for digital solutions, contact us today. We look forward to hearing from you.