Our recommendations

In part two of this course there are five criteria focused on in this module that will help give you a leading edge in telephone skills.
This is particularly useful if you are in a contact center. Areas covered in both parts of this course include: call greeting, professionalism, adding value to the customer, listening skills, questioning skills, attitude, call control, knowledge of product or service, call conclusion and any sales awareness opportunities.

In part one of this course there are five criteria focused on in this module that will help give you a leading edge in telephone skills.
This is particularly useful if you are in a contact center. Areas covered in both parts of this course include: call greeting, professionalism, adding value to the customer, listening skills, questioning skills, attitude, call control, knowledge of product or service, call conclusion and any sales awareness opportunities.

In this 10 minute video module, you will learn how to answer a telephone call professionally. We explain the standards for call greetings and key components of how to welcome callers in a professional manner including how to identify your customer properly.

Most of us have varying ideas of what stress is and what it can do to us. Stress is your body’s way of responding to any kind of demand, it can be caused by both good and bad experiences. Managing stress can help you be much happier in life and help you find a good work / home balance.

Customers have their own expectations and what service means to them. When these expectations are not met and the customer becomes displeased they may just walk away from your business. In this 10 minute interactive video module we will look at how to effectively manage difficult customers and situations and ensure we dont lose them as a customer by looking at the following areas:
New techniques and ideas on managing difficult customers.
Using the Sorry, Glad, Sure technique.
How close and finish conversations.

In this 10 minute interactive video module we will show you why customer service is fundamental in providing the best experience for your customers.
In this video module we explain ways to ensure top level service is provided and tips and techniques for doing so.
Use this targetted video module as a great upskilling tool or ongoing refreshers whenever and wherever they are needed.