To remain truly differentiated and ahead of the vast sea of competition, treating your customers like royalty is the true key to creating lasting business success. Is your organization checking off the basic components to ensure your company’s heart not only keeps beating, but outlives your competitors?If you don't know...

Design Thinking is an innovative approach that combines service or product design with human behavior. At its core, dedicated practitioners describe design thinking as an ongoing mindset of empathy and human observation. But why does design thinking matter to you? Take a look at this infographic and and see who...

Want to see what happened last year? Take a look at the official 2017 Post Show Report.Included in this report:- Attendee Stats- 2017 Attendee List- 2017 Event Partners and Media Partners- Site Tour Recaps- Featured Takeaways

Here to debunk many of the Design Thinking Myths, we've recruited some of the top Design Thinkers from IBM Design Practice, Pearson, American Express Global Business Travel, and more to shed light on the myths, facts, and benefits of Design Thinking.

We identified key challenges today’s Canadian CX executives are faced with through extensive research and speaking with our community. The CX Canada agenda has been built to answer your top challenges.

The benefits of measuring emotions in customer experience cannot be understated. Today, consumers have come to expect a superior customer service experience—and the way to improve it is by paying attention to emotions in customer service. Brought to you by CX Week Canada, take a look at this infographic to...

Over the period of September 2017 to March 2018, CX Week Canada's Media Partner, TMG International asked 85 medium-to large size organizations in Canada a number of questions about their CX strategy and performance. Only 5% of CX employees surveyed felt like had a sense of employee empowermentOnly 27% of...

Resources

The first of its kind in North America and one of nine Innovation Centers worldwide, the Cisco Toronto Innovation Centre is the culmination of Cisco Canada’s commitments to drive innovation, productivity, and digital transformation for industry, government, and the country.Ahead of CX Week Canada, take a look at the Cisco...

The CCW Executive Report: Customer Experience Game Changers explores the intersection of the two dimensions. It reveals how organizations are taking action in response to shifts in the importance and nature of customer experience management. Fueled by exclusive survey research, it reveals what truly matters to customer experience professionals.

In the modern experience economy, customers seek and expect a great deal beyond simple delivery of a product or service. They expect an integrated,
omni-channel, individualized and effortless experience. A variety of factors including technology advancement and disruptive competition pioneered this customer experience transformation, and now a company’s ability to...

There is certainly no lack of Customer Experience resources. We’ve aggregated a few of our favorite reads and resources for you! Attend CX Week Canada 2017 for dynamic insights and experiential anecdotes diving deeper into the nuances of superior CX through the Canadian lens.

By Tema Frank, Customer Experience & Usability Pro, Best-Selling Author of “PeopleShock”Best-selling author and expert, Tema (rhymes with Emma) Frank has worked in customer experience, marketing, and usability testing for over three decades. In 2001 she founded Web Mystery Shoppers International, the world’s first company to test omnichannel customer service: web, phone, chat,...

Presented by:Troy FawkesSEO and Digital Marketing SpecialistDelta GrowthMissed out on CX Week Canada 2017? Marketing strategy is no longer developed in the boardroom. It is a scrappy process of rapid experimentation and optimization occurring in a testing and learning environment. In order to meet the needs of a dynamic and...

Presented by:Ann TeboVP, ProductOnist TechnologiesMissed out on CX Week Canada 2017? The tools and methods for delivering services and experiences are vast and largely open source: design thinking processes, service blueprinting, journey maps, and many other custom tools depending on the specific project. This camp explores some of the key...

Presented by:Ashutosh AnilVice President, Customer ExperienceBC Safety AuthorityMissed out on CX Week Canada 2017? We are all familiar with the NPS holy grail of customer experience metrics. Beyond NPS, this panel explores some unique qualitative and quantitative metrics in which can help benchmark your CX programme. In addition, how can NPS be leveraged...