2.Each Tool on the Self-help portal has a "Learn More " option which will show you all of the logs or tests that particular tool will run

3.Once you click the tool you would like to utilize you will be presented with the following box below

4.Name the Session name something you will associate with your case but not something customer sensitive as this will be stored in your support profile

5.Once you have chosen a name click Create Then click Download

6.A Microsoft Automated Troubleshooting Service tool will download . Something like this

7.You can either copy this file to the machine you need to gather logs from or you can create a premade package to send to the customer to run. The Premade package can be helpful for customers that may either have a poor internet connection or security restrictions preventing them from running the online tool in their environment.

8.This will walk you through compiling a package for A Different Computer

9.Start by launching the tool downloaded in step 6

10.Next click Accept

11.The tool will now download various components

12.You will be presented with the following screen. Choose "A Different Computer"

a.If you are sure the machine this will be run on has Powershell installed you can check the "The Computer already has Windows PowerShell Box" if you are not sure just leave it unchecked then click Next

13.Then Click Begin

14.Choose a location to place the file you will be sending to your customer, then click Save

15.Once the package finishes assembling click Close

16. You should now have a file in the location you chose in step 14

17.Place this file on the server you would like to gather logs on and run it

31.You should now see each Diag or task that’s been run against your work item. In this case we ran a Diagnostics tool for Performance show below and its currently being Analyzed.

32.Once the analysis completed you can click the Title and the results if any will be shown. In this case no issues where found on my local machine.

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