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When will I receive a physical product item I pre-ordered?

Modified on: Wed, 2 Aug, 2017 at 11:12 AM

Our aim is that pre-order items will be shipped to reach you on the official release date.

Please note that release dates are liable to change at any time due to unforeseen circumstances (most often delays in the product being delivered to our warehouse due to third party manufacturing or shipping delays) - we will post any new release dates onto our site as soon as they are available.

Please remember that we are dependent on the distributors, record labels and couriers to deliver the releases to us on time and pre-order release dates are often subject to change due to factors out of our control.

In rare circumstances, due to factors out of our control, releases that are placed on pre-order are cancelled by the record label. In this instance we will inform you that the release is no longer going to be released and refund your order.