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Many problems on arrival, not all resolved. Oven not working or 1 shower or some taps. no towel rails, toilet roll holders, ironing board, outdoor umbrella base, kitchen lights not connected. No cleaning service during 2 week stay, told to wash towels, bedding ourselves,. Welcome pack not as advertised mainly left overs from other guests. TV only 2 UK channels,not heard of either of them. No guests handbook, where to ring in emergency, where to put rubbish, or keys on departure,no appliance instructions.,No bbq as shown on photos, no bedside lights nor mirror in bedrooms. The lounge ceiling needs repairing, also internal doors, almost all don't fit properly.Oven, shower and taps were finally fixed after 9 days.,but a request to have patio windows cleaned was ignored.

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Overall condition of the property

Bedding & mattresses

Kitchen & utensils

Bathroom cleanliness

Other facilities & amenities

Service

Liked best:The position

Liked least:The seemingly uncaring management,

Traveling group:Spouse/Partner

Would you recommend this hotel to a friend?
No.

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Did the property offer wi-fi/internet access?

Was this review helpful? Yes

This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

Management Response

Feb 10, 2015

“Worst guest I ever host..” I personally welcomed this guest on Sunday and he started complaining in the road even before seeing the property, he has been told that oven wasn’t working and will be fixed as soon as possible, he called me in the afternoon and wanted me to fix the oven! Oven has been fixed on Tuesday and never been used. Welcome pack always includes water, fresh fruit, bread, jam and a bottle of wine. Guest complained that milk was missing. Immediately went to the closest shop and came back with 2 bottles of vodka.. towel rails and toilet rolls are in both bathrooms. Iron and ironing board are in the laundry room next to the washing machine. Outdoor umbrella base is in the plant-pot in the terrace. Garbage can is just 50mts outside the door. As for listing description maiden service is not available, so no cleaning service, no towel washing, no bedding and no windows cleaning during the stay. I always leave my mobile number to every guest and in this case I had no rest for 2 weeks.. everyday asking me for windows cleaning, appliances instruction, guests handbook.. Guest spent his entire holiday trying to spot every insignificant lack or weakness in my property.

This response is the subjective opinion of the management representative and not of TripAdvisor LLC.