No Sound from SMART Board 600i Interactive Whiteboard System Speakers

SMART Hardware

SMART Board 600i series interactive whiteboard systems

Issue

No sound comes from the SMART Board 600i interactive whiteboard system speakers.

Solutions

First check that the control module’s volume isn’t turned down to the minimum setting or that it is muted. Check that your audio source is operating correctly, and that the cable from the source to the extended connection panel (ECP) is securely connected. If the speakers haven’t worked since the interactive whiteboard was installed check that the ECP cable’s audio plug is connected correctly to the Unifi 35 projector’s connection panel jack.

To check the volume setting or if the volume is muted

Turn the volume control knob clockwise to increase the volume.

Press the control module’s volume control knob to mute the sound. Press it again to restore the sound.

To check your audio source and connecting cables

Check that your audio source, such as a DVD player or computer, is operating correctly by connecting it to another speaker system. Use the same cables, if possible, to verify that they are working.

Check that the audio cable from your source is securely connected to the source and the ECP mini stereo jack.

To check the ECP cable’s audio connection to the projector base

Remove the screws from the connection panel cover using a Phillips No. 1 screwdriver.

Remove the connection panel cover and the wire cover from the base of the projector.

SMART Technologies is a leading provider of technology solutions that enable inspired collaboration in schools and workplaces around the world by turning group work into a highly interactive, engaging and productive experience. SMART delivers an integrated solution of hardware, software and services designed for superior performance and ease of use, and remains a world leader in interactive displays.