Eventbrite is hiring a

Part-Time, Senior Field Operations Manager

Melbourne, Australia

Part-Time

THE CHALLENGE:
We’re a small but mighty Field Operations team who spends the majority of our time on the road supporting our largest customers. As Eventbrite grows rapidly, we’re looking to build our team and scale our ability to provide best in class field operations resources globally.

THE TEAM:
The Field Operations team at Eventbrite is responsible for making sure our largest events (think 100,000 person music festivals, mud runs, and international film festivals) go off without a hitch. We build servers in the desert, train thousands of event workers how to use our products, and make sure that every person who attends an event on our platform gets into the event without a hitch. We are charged with the deployment of thousands of assets to events of all kinds, setting up secure networks, and training their teams to use our technology to make sure lines move smoothly and attendees have a seamless experience.

THE ROLE:
We are looking for an event expert and excellent project manager to help drive the on-site success of our largest and most complex customers. In this role you will partner closely with senior leadership to develop an effective and efficient on-site support and asset fulfillment program for the Australian market. You will work with our sales team to help close new business, and create solutions to meet the goals of those customers after they have been on-boarded. You will manage our assets program, and ensure our customers have access to the equipment they need to scan and sell tickets at their events. You will provide on-site support of our technology at some of the largest events you can imagine.

Be prepared to update your frequent flyer status. In this role you will be representing our products and services in the field and on the ground at large-scale events throughout Australia and New Zealand We expect the delivery of our services to be as creative and innovative as the work that went into building these industry-leading products.

Reporting to the Global Director of Field Services, this position requires a proven ability to manage multiple complex projects simultaneously, a strong understanding of technology systems, and extensive event operations experience.