However, we have to inform you that Trend Micro Security ver.8 is going to End of Support (EOS) on Feb 8, 2017. A product's End of Life (EOL) marks the date that a particular program version is retired to make way for the latest available version. Eventually, the product will reach its End of Support (EOS) and it stops downloading updates. Also, technical support will be limited to upgrading to the latest version. You can refer to the link below for detailed information:Older Internet Security Versions Support

Although we do recommend that you using the latest version to keep your computer more secure.

Please let us know if the solution works for you. If the problem persists, please provide the information that Tom mentioned and a picture of the screen for this issue would also be very helpful. Thank you.