Manufacturer Universal Forest Products was managing business processes across its more than 80 international plants with scattered spreadsheets and aging database applications.

It was a nightmare for process owners in terms of system maintenance, upgrades and process changes. It also meant that business units frequently had to wait six months to a year for applications to be created to support new or updated processes.

The move to a case management solution allowed UFP to use a flexible platform for configuring business applications throughout the organization.

“We could build just about any database application we needed, while replacing old applications about to be sunset,” said Sean Lemon, UFP national project manager. These include case management applications such as capital expenditure, storm water, lease and customer management. “With a platform and applications built upon OnBase, we can use the system to streamline the entire process.”

No. 2: Case management elevates advising at the University of Notre Dame

The University of Notre Dame’s First Year of Studies program for incoming undergraduate freshmen was plagued by paper and information silos. Advisors managed key student data in 18 separate access databases and stored related content in spreadsheets, folders and physical file cabinets. Unsurprisingly, these methods impacted service, visibility and data integrity.

Advisors access all student information and related content in a digital student file solution, including admissions documents and real-time data pulled from the Banner® by Ellucian student information system. Now advisors have a complete view of each student.

“While students are in the waiting room, advisors can pull up their electronic files, see their pictures and view details like FERPA status, academic schedules, grades and pending course drops. They also have access to all related documents – giving them a quick synopsis of each student,” said Tracy Weber, manager of digital document management.

Global staffing firm The Judge Group was growing fast and, as a result, having a hard time managing its contractor onboarding process. Not good when your independent contractors have a lot of choices and expect a modern, streamlined experience.

How case management does it all

OnBase centralizes all information surrounding a case and provides users with all the tools they need – whether they’re resolving an issue, managing a claim, fulfilling a service request or onboarding an employee. Now employees are empowered to work smarter and customers, patients, students and constituents are getting better, more personalized service. And one OnBase platform offers a variety of solutions enterprise-wide.

One platform. Unlimited potential.

OnBase by Hyland is a single enterprise information platform for managing content, processes and cases. OnBase has transformed thousands of organizations worldwide by empowering them to become more agile, efficient and effective.