Technical Support Representative - Kingston

Immediate hire for Tech Support. You can walk into our site at 58 Half-way tree road for an interview today! Successful candidates will receive USD $200 a sign on bonus upon graduating training and USD$100 after a 90 day probation plus an increased base pay.

Description

Immediate hire for Tech Support. You can walk into our site at 58 Half-way tree road for an interview today!
Successful candidates will receive USD $200 a sign on bonus upon graduating training and USD$100 after a 90 day probation plus an increased base pay.

Immediate hire for Tech Support. You can walk into our site at 58 Half-way tree road for an interview today!

Successful candidates will receive USD $200 a sign on bonus upon graduating training and USD$100 after a 90 day probation plus an increased base pay.

JOB SUMMARY

Your mission (should you choose to accept it) is to assist customers, by phone, in solving both technical and non-technical problems related to the products and services of the client. You will also help increase their confidence in the brand and help them become more familiar with the specific products and services offered. As a Tech Support professional, you’re literally the voice of the brand, and a strong relationship between our clients and their customers starts with you. So only the awesome need apply!

GET TO KNOW US

Who Is Alorica?

At Alorica, we only do one thing – make lives better, one interaction at a time. We’re a global leader in customer service and experience, serving the world’s biggest brands – the ones you love and use every day! We offer the financial stability and growth potential to provide a solid foundation for early career development…and a trendy ambiance to make work a fun space! Our team spans hundreds of locations around the globe, with over a hundred thousand awesome employees…and you could be the next one!

Why should you join our awesome team?

As a member of our #CoolCenter, you’ll have the opportunity to work in an exciting and collaborative environment, with a diverse group of experienced professionals that will help you advance your career. As an Alorican, you’ll also enjoy additional benefits.

Benefits

Full-time job (instead of short-term contracts)

Transportation

Performance bonuses

Health Insurance

Life Insurance

Educational scholarships

Professional Development opportunities

Discounts on local products and services

Sports leagues

Fun cultural and community outreach activities

KEY JOB RESPONSIBILITIES

Answer incoming calls from customers concerning technical support issues and inquiries in a professional, polite, and courteous manner

Walk customers through troubleshooting technical issues and concerns and provide suggested solutions and resolutions to questions and problems

Create service tickets for issues not able to be resolved over the phone

Answer customer’s billing questions/concerns

Accurately document and update records in required systems

Maintain diplomacy when addressing escalated matters

JOB REQUIREMENTS

Minimum

Age: 18+

Education: High School Diploma and/or Highest Level of Education Certification/Diploma

Passion for providing quality customer service

Proficient communication skills (verbal and written)

Must be able to multi-task while using different internal programs

Demonstrated problem-solving skills.

Tech-savviness; Prior technical exposure or demonstrated interest

Typing Speed of 35 words per minute

Ability to maintain the highest level of confidentiality

Ability to work in a team-fostered environment

Preferred

Previous Customer Service experience is a plus

Previous Call Center experience

Demonstrated strong familiarity of Microsoft Windows and Apple/Mac operating systems; including both hardware and software configuration at a Consumer-grade