IT Service Desk Assistant Application

Work-Study employment only
$9.00/hour starting pay
Based on minimum 8 hours per week

Duties include, but are not limited to, providing technical support to and answering questions from faculty, staff, and students; basic to intermediate troubleshooting on a wide variety of topics; documentation; detailed records keeping. Read full job description

Positions immediately available and continue throughout the year, including summer. All majors and backgrounds encouraged to apply. Opportunities for advancement.

Candidate Information

Work Study refers to a Federal, Webster, or International Work Study financial aid award. Verify whether or not you've been awarded Work Study using these steps:
(1) Log in to Student Academic Services in Connections.
(2) In the Student Info. menu, click Financial Aid > Aid Awarded.
(3) If you see Federal Work-Study with an amount and the status is not Rejected, you are eligible to apply for a Work Study job.

Are you currently a student at Webster University?
*

Yes
No

What year are you?

What is your major?

Maximum Allowed: 50 characters. Currently Used: 0 characters.

Do you live on campus (i.e., in dorms or apartments)?

Maximum Allowed: 50 characters. Currently Used: 0 characters.

Employment History

Have you worked at Webster University before?
*

Yes
No

Job Title

Maximum Allowed: 50 characters. Currently Used: 0 characters.

Department

Maximum Allowed: 50 characters. Currently Used: 0 characters.

Dates Employed

Reason for Leaving

Maximum Allowed: 75 characters. Currently Used: 0 characters.

Major Responsibilities

Related Work Experience
*

List all previous and relevant employment experience in the box below. Include any positions that required customer service and/or computer technology skills.

Pre-Interview Questions

Describe one specific instance in which you displayed superior customer service skills.

Do you think helping someone over the phone differs from helping them in person? If so, how?

How do you ensure you provide excellent customer service on the phone?

Why do you want to work for the Webster University IT Service Desk?

Technical Qualifications

What operating systems have you used? How would you rate your knowledge of each?

What web browsers are you familiar with? Which one is your favorite and why?

List all software applications of which you have at least basic working knowledge.

List all other computer experience and troubleshooting experience below.

Availability

The IT Service Desk is open 7 days a week. Our normal business hours are:

Monday - Friday 7am - 10pmSaturday 8am - 5pmSunday 9am - 5pm

Monday

Maximum Allowed: 50 characters. Currently Used: 0 characters.

For each day, enter your availability during the Service Desk hours of operation. For example, a valid response would be: Available from 7am - 12pm and also from 3pm - 6pm

Tuesday

Maximum Allowed: 50 characters. Currently Used: 0 characters.

Wednesday

Maximum Allowed: 50 characters. Currently Used: 0 characters.

Thursday

Maximum Allowed: 50 characters. Currently Used: 0 characters.

Friday

Maximum Allowed: 50 characters. Currently Used: 0 characters.

Saturday

Maximum Allowed: 50 characters. Currently Used: 0 characters.

Sunday

Maximum Allowed: 50 characters. Currently Used: 0 characters.

What date are you available to start?
*MM/DD/YYYY

By clicking Submit, you are certifying that all information contained within this application is truthful and accurate to the best of your knowledge.