Is their a way to be e-mailed when a new ticket is received? Also, can tickets be auto assigned? I am the only one who checks these tickets. When a user submits one, they receive the initial e-mail saying that they created a ticket and then they are sent another once I assign myself to it. I would like to cut that down to one e-mail if I could. Thanks for any help in advance!

Thanks EugB! I did know that if I checked that box it would e-mail the entire ticket as well as place it in spiceworks. I actually have two e-mail address' listed. My mail one, I do not want notification, the second, is my cell phone e-mail address. I would just like a small note sent to that when a ticket is created. However, the notifiy checkbox for my cell phone address is checked, and as far as I can tell, I don't get a e-mail when new tickets are created. Any thoughts? Thanks again for your help!

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