1. Is it possible for the customer to see the feedback or only SAP sees the feedback given by the user? Is it possible not to send the feedback to SAP but instead collect the feedback for analysis first? From an end user perspective it is certainly not clear who is getting the feedback, I would assume that my company was getting it not the software vendor.

2. One of the new features is the ability to add a button to the options menu... but the help guide doesn't explain how to add the JavaScript into the standard FLP... is there a guide on how to do this? Or do you have to implement your own FLP from scratch using the APIs? It would be nice if there were extension points in the FLP that allowed customers to add/remove features as required.

In general I think it is necessary to make all the options in the menu configurable and removable via customising.