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Standard Chartered Mobile Key

Standard Chartered Mobile Key is a virtual security token which securely authenticates your login and transactions without the need for Security Token Cards or One-Time Passwords via SMS. All Security Token Cards will be phased out by 30 Sept 2018.

Enhanced Security

Transaction Signing

Standard Chartered Mobile Key is integrated with your mobile banking app on your registered device. From 1 October 2018, you will need the Standard Chartered Mobile Key in order to perform sensitive online or mobile banking activities which require transaction signing, such as:

Updating personal details, such as mailing address, contact number and email address

If you do not perform any banking activities which require transaction signing, you do not need to register for the Standard Chartered Mobile Key.

Please note that if you do not register for the Standard Chartered Mobile Key, you will not be able to authenticate any transactions that require transaction signing after 30 Sept 2018.

Fast and Convenient

A virtual security token embedded in your mobile banking app

Seamless Experience

With the new Standard Chartered Mobile Key, your physical security token cards will be replaced.

It securely authenticates your login and transactions on the Standard Chartered Mobile app, without the need for Security Token Cards or One-Time Passwords (OTP) via SMS.

If you use Online Banking on your desktop, you will only need your Standard Chartered Mobile app to authenticate your login from your registered mobile device.

How do I register?

Simply download the latest Standard Chartered Mobile app. Log in with your username and password and you will be prompted to register for the Standard Chartered Mobile Key.

You can also tap on the menu on the top left corner of the app under ‘Settings”. From the menu, select “Manage Standard Chartered Mobile Key” to register.

Readily Available

Standard Chartered Mobile Key is able to generate offline PIN even when you do not have data or mobile network connectivity.

Offline Mode

If you need to perform desktop transactions, Standard Chartered Mobile Key can work even when you do not have data or mobile network connectivity. You can still generate your OTP and do transaction signing in offline mode when you are performing online banking transactions on your computer.

Register your Standard Chartered Mobile Key

STEP 1

Log in to your Standard Chartered Mobile app and you will be prompted to register.

STEP 2

An SMS with OTP will be sent to you.

STEP 3

Key in your new 6 digit Standard Chartered Mobile Key Pin.

STEP 4

Re-enter your 6-digit Standard Chartered Mobile Key Pin.

STEP 5

You can now use your 6-digit Pin with your mobile device to approve all future transactions.

iPhone and Android Apps

Standard Chartered Mobile Key – Client FAQs

What is the Standard Chartered Mobile Key?

The Standard Chartered Mobile Key is a virtual security token embedded in your Standard Chartered Mobile app which will enable you to authenticate your mobile or online banking login and transactions through your mobile device. With the Standard Chartered Mobile Key, all physical tokens will be phased out completely after 30 September 2018.

What are the benefits of the Standard Chartered Mobile Key?

Seamless: You will no longer need to key in SMS OTPs or use a physical card token security device to authenticate your banking transactions.

Secure: When you perform sensitive activities such as adding a new payee, Standard Chartered Mobile Key digitally signs these transactions, adding a layer of security on top of the transaction.

Anywhere: Standard Chartered Mobile Key works even when you do not have data or mobile network connectivity. You can still generate your OTP and do transaction signing in offline mode.

How does the Standard Chartered Mobile Key make banking online safer for you?

The Standard Chartered Mobile Key comes with enhanced encryption capabilities which improves the overall security of your mobile app. It will also help you to securely authenticate your logins and transactions on both Online Banking and the Standard Chartered Mobile app.

Is it compulsory to register for Standard Chartered Mobile Key?

All physical security token cards will cease to function after 30 September 2018. Please register for Standard Chartered Mobile Key in order to perform sensitive online or mobile banking activities that require transaction signing. These transactions include:

Adding a new payee;

Transferring funds or making payments above a defined threshold or increasing your daily transfer limits; and

Updating personal details, such as mailing address, contact number and email address.

What happens if I do not register for Standard Chartered Mobile Key?

You will still be able to log in to online and mobile banking to access your accounts with an SMS OTP and continue to perform any banking activities or transactions that do not require transaction signing.

2. Post-login menu • Log in to the Standard Chartered Mobile app • Click on the menu icon located on the top left of the screen • Click on ‘Settings’ • Click on ‘Standard Chartered Mobile Key’ • Click on ‘Register Now’ and follow the on-screen instructions to complete registration.

Will I receive any notification alerts after registration?

Yes, you will receive both SMS and email alerts after registration.

What will happen to my credit/debit/ATM card that is also embedded with the token card? Can it still be used after 30 September 2018?

After 30 September 2018, the token function of the card will cease to function.

This will not affect the credit/debit/ATM function of the card which can still be used until the card expires.

Why do I need to set up a PIN for my Standard Chartered Mobile Key?

The PIN provides an additional layer of security in authenticating sensitive transactions such as adding a new payee and updating personal particulars via online or mobile banking.

What if I want to change my PIN for my Standard Chartered Mobile Key?

You can change your PIN by logging in to the Standard Chartered Mobile app.

Go to ‘Settings’ and select ‘SC Mobile Key’.

Click on ‘Change PIN for SC Mobile Key’.

Follow the on-screen instructions to change your PIN.

Your PIN change is immediate.

What if I forgot the PIN for my Standard Chartered Mobile Key?

You can change your PIN by logging in to the Standard Chartered Mobile app.

I have entered multiple incorrect PIN tries and now I am not able to log in to Online Banking or the Standard Chartered Mobile app. What should I do?

When you log in to the Standard Chartered Mobile app, you will be prompted to re-register for Standard Chartered Mobile Key. Follow the on-screen instructions to complete registration for Standard Chartered Mobile Key and resume using Online Banking and/or the Standard Chartered Mobile app.

I am not sure if the Standard Chartered Mobile app is supported on my phone. How do I confirm this?

The Standard Chartered Mobile app is supported on Apple iPhones with iOS 9 and above and smartphones with Android 5.0 and above.

How many devices can I register the Standard Chartered Mobile Key on?

For your security, you are only allowed to set up Standard Chartered Mobile Key on one mobile device.

When you register for Standard Chartered Mobile Key on a new mobile device, this will automatically disable Standard Chartered Mobile Key on the previous device.

I am already registered for Standard Chartered Mobile Key on my mobile device. Can I still log in using a second device to view my account details and perform banking transactions without registering for Standard Chartered Mobile Key?

Yes, you may log in using a second device without registering for Standard Chartered Mobile Key on the second device. You can authenticate your login/transaction by approving the Push Notification sent to the mobile device that is registered for Standard Chartered Mobile Key.

What if I lose my mobile device?

Please download the Standard Chartered Mobile app on your new device and re-register for the Standard Chartered Mobile Key. This will immediately disable the Standard Chartered Mobile Key from the previous device that you have lost.

What if I am travelling and do not have a data or network connection on my mobile?

Standard Chartered Mobile Key can still work even when you do not have data or mobile network connectivity. You can generate an offline PIN to authenticate your logins and transactions on Online Banking.

While logging in/performing a transaction – when prompted to authenticate using Standard Chartered Mobile Key,

On the Online Banking screen, click “Generate an Offline PIN” located at the bottom of the screen

Open the Standard Chartered Mobile app on your device that is registered for the Standard Chartered Mobile Key

From the Welcome screen, click on the menu icon located on the top left of the screen – You do not need to log in

You are required to key in your 6-digit PIN to retrieve the offline PIN for authentication

Will the physical token card I have with me now still function after I register for Standard Chartered Mobile Key?

Your token card will cease to function if you are registered for Standard Chartered Mobile Key. If you wish to perform sensitive online or mobile banking activities, kindly ensure that you are registered for Standard Chartered Mobile Key to authenticate the transactions.

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From 1 October 2018 onwards, all security token cards will cease to function. You will need to register for Standard Chartered Mobile Key if you wish to perform sensitive online and mobile banking activities that require Transaction Signing.