I have bought a few items in the past from EAS without any disruption. Their items would be shipped pretty quickly and I was happy. I felt like I can always count on EAS when I needed a car part quick and seamless. That was until my latest transaction.

On 2/18/2013, I had purchased a EAS cable flash for my M3. I communicated with Robert to ensure that their overnight shipping was still being offered and it was. I Paypal EAS the money around 1pm PST and I receive a invoice that has overnight shipping written on it for EAS flash cables.

I had not received a delivery confirmation that the product was shipped out yesterday. I thought perhaps they didnt get my payment in time, which was strange because paypal is usually pretty direct. OK no problems, next day shipping will cover my ass, or so I thought.

I get a shipping invoice with paid status this morning with tracking info. I receive a email that EAS has created a tracking number for my item. GREAT!. A little bit later I got a email saying that EAS has cancelled the tracking number... UGHHH WTF?? I look on the invoice I got this morning and see there is a different tracking number. I try it out and it works. Then, at this moment I realize that they are shipping the item from Arizona UPS GROUND. BIG failure. I email robert and Jon to see what is going on.

Thankfully Robert was able to respond and he needed some time to look at it. After a little bit goes by, I get a response...

"We do apologize for that. It looks like there was an issue when the label was made. "

That is when I got FURIOUS. Why do I not get offered the service I was promised because of their mistake?! As good as EAS has been in my past. They failed to meet my customer service needs. This is not acceptable to me because I verbally confirmed with Robert that overnight shipping was going to be used.

So you had a few happy buys (couldn't find a thread about your positive experience btw) and then one little shipping mishap and you call them out? They recognized their mistake and apologized. What more can you they really do at this point and what do you expect to achieve with this thread? I understand it sucks you didn't get your stuff when you wanted but get over it. These things happens, it's not the end of the world.

So you had a few happy buys (couldn't find a thread about your positive experience btw) and then one little shipping mishap and you call them out? They recognized their mistake and apologized. What more can you they really do at this point and what do you expect to achieve with this thread? I understand it sucks you didn't get your stuff when you wanted but get over it. These things happens, it's not the end of the world.

Quote:

Originally Posted by Vic311

Maybe this should have been you first option before sounding the alarm?

Sh*t happens.. they screwed up, admitted it and are willing to make up for it.

I also agree with the other members that this does not seem to warrant a negative thread as such (Before trying to settle it privately with the vendor).

A negative thread in this section could make or easily break businesses. We understand its your money and your order and you have every right to be "FURIOUS" but....

I am sure EAS will make due and handle this professionally as they have always presented themselves around here...

only in here do we hear about "real" 1st world problem. i think OP over-reacted on purpose to get some discount or some compensation from eas for a little tiny mishap. anyway, props on eas for getting the issue solved.