Our services are as per the convenience of our clients. All the terms and conditions of the loans are made known to the clients to maintain our core value of Transparency. We have no hidden charges in the name of value added services and compliance with Statutory requirements.

Introduction :
Sound governance practices and responsible corporate behaviour contribute to superior long-term performance of companies. A best practice on governance issues is an evolutionary and continuing process. There is no single template to define good governance. Broadly, however, corporate governance practice embodies the dual goals of protecting the interests of all stakeholders while respecting the duty of the board and senior management to oversee the affairs of a company, ensure accountability, inculcate integrity and promote long-term growth and profitability……more

Microfinance Institutions (MFIs), irrespective of legal forms, seek to create social benefits and promote financial inclusion by providing financial services to clients of financially un-served and underserved households. Over time, the Microfinance Sector has become an integral part of the financial infrastructure for the vulnerable sections of society in India.

Hence, it is important to define core values and fair practices for the microfinance sector so as to ensure that microfinance services through MFIs are provided in a manner that benefits clients, and is ethical and dignified.

tion 177 of the Companies Act, 2013 and the Rules there under, prescribes that (a) every listed company , (b) the Companies which accepts deposits from the public and (c) the Companies which have borrowed money from banks and public financial institutions in excess of Rupees Fifty Crores, shall establish a Whistle Blower policy / Vigil Mechanism for the directors and employees to report genuine concerns or grievances about unethical behavior, actual or suspected fraud or violation of the company’s Code of Conduct or Ethics Policy.more

Spandana uses customer feedback and grievance redressal mechanism to improve its service quality and also get an independent view on any deviations reported by the customers. The mechanism is multi-layered. It includes –

It also includes reporting to Industry Associations. Internal Audit is used as a check on reporting deviations to this mechanism and also for ensuring compliance with the Customer Feedback and Grievance Redressal Mechanism… more

An eye opener. You have taken consumer finance to new and great heights. Thank you for the time, which to my mind is invaluable. Again, I believe your contribution cannot be measured.

Kannan, TVS Finance

It has been a truly wonderful and fantastic experience to visit Spandana. Padmaja, Congratulations to you and the team! Thank you so much for giving us the opportunity to visit and see this fantastic work in progress. We will work hard to prove worthy of the opportunity and the earnings it has made possible.

Ramesh Bellamkonda, Bharat Swamukthi Samsthe

It has been a truly wonderful and fantastic experience to visit Spandana. Padmaja, Congratulations to you and the team! Thank you so much for giving us the opportunity to visit and see this fantastic work in progress. We will work hard to prove worthy of the opportunity and the earnings it has made possible.

Ramesh Bellamkonda, Bharat Swamukthi Samsthe

Your manual MIS and transition to computerized online system is impressive and appears to be the backbone of this strong organization. Congratulations!!

Vice Chairman, Community Capital Bank, Brooklyn, NY

Your manual MIS and transition to computerized online system is impressive and appears to be the backbone of this strong organization. Congratulations!!

Vice Chairman, Community Capital Bank, Brooklyn, NY

Impressive experience. Courageous organization with an enormous impact the possibilities for the poor to develop, possibly for the whole of India. We were cordially received by Spandana and will take this wonderful experience forward in Netherlands.

Richard Paardenkooper, Postbank Groen, NV

Impressive experience. Courageous organization with an enormous impact the possibilities for the poor to develop, possibly for the whole of India. We were cordially received by Spandana and will take this wonderful experience forward in Netherlands.

Richard Paardenkooper, Postbank Groen, NV

Spandana’s growth and expanding service to clients is an inspiration to micro finance both locally and globally and proof that well planned, determined with appropriate goal and must reach scale to sustainability deliver service. An inspiring visit. More should come to understand the vision and determination necessary to make a successful MFI. Best wishes for continued success.

Blaine Stephens, MIX

Spandana is a role model to be emulated for its forward planning, innovative concepts and procedures and the enthusiasm and dedication of its staff. I feel proud to be a part of your work

Nancy Pasternak, Prosperity Rings, USA

Congratulations on the fantastic performance!! Guess it might have become way of life at Spandana. Looking forward to see you topping the top league of MFIs in India.

Bhupinderpal Singh, ICICI Bank Ltd.,

Congratulations on your splendid achievement!! What needs to be acknowledged is not just the figures, but that you have been able to touch the lives and families dependent on 50,000 women which is indeed tremendous effort of the Spandana team!!!

Muralidharan T, Economic Program Officer, HIVOS

I continue to be impressed by your commitment, progress growth. Congratulations to the entire Spandana team on achieving phenomenal efficiency productivity ratios. It was truly a pleasure to wprk with you look forward to continuing to work with you. Thank you very much for your hospitality. My visit is truly inspiring I have learned a tremendous amount from you all.

Padmaja Bommareddy, New Jersey, USA

Spandana is one of the most efficient organizations I have seen. The long hours and dedication of its staff allows it to have an amazing, unmatchable efficiency ratios such as clients/CO and administrative expense ratio. Its been a privilege to help Spandana with the task I had been given.

An eye opener. You have taken consumer finance to new and great heights. Thank you for the time, which to my mind is invaluable. Again, I believe your contribution cannot be measured.

Kannan, TVS Finance

Success Stories

The success stories are unlimited and it actually is quite astonishing how such a simple concept of social responsibility, joint liability and micro credit had the potential to transform the face of Rural finance.

Our customers aspire to dream and strive hard to make the same dream come true, but due to their financial condition it becomes very difficult to chase the dream. Hence we at Spandana give them the monetary support to convert their dreams into reality. Dreams vary from person to person so does the loan requirement and we cater to all our customer needs.