Accessible Dispatch Wants to Hear from You!

Passengers and advocates for individuals with disabilities are the key to our success, and we always want to hear about your experience to help us shape the future of the Accessible Dispatch program. Whether you want to tell us about a driver who went above and beyond to make your trip seamless and comfortable, you have a suggestion for how our app or website could be better, or you had a service issue you want to bring to our attention, we look for your feedback to help us improve our trip scheduling and delivery processes.

There are three ways you can get your feedback to us quickly and easily:

Join Our Upcoming Focus Group!

Looking for another way to give us feedback while interacting with our staff and other Accessible Dispatch passengers and advocates? We invite you to join our upcoming focus group on Wednesday, July 11 at 10:30 a.m.!

We are hosting the group to discuss your experience with the program and tell you how we’re improving wheelchair accessible taxi service in all five boroughs. If you’re interested in collaborating with our team and shaping the future of Accessible Dispatch, please email Carolyn Metz at cmetz@mtm-inc.net to RSVP and receive more details about the session. The meeting location is accessible to individuals using wheelchairs and others with disabilities; please let us know if you have additional accommodations or accessibility requests.