Customer Self Service

This post about customer self service made me think about how I organized the training and support for our document management and collaboration platform. If you need to train and support several thousands of users spread around the globe, self service is probably the only way forward. All my training material is available online and includes FAQ, cheat sheets, screen captured movies, e-learning modules, …

Today, I rarely get questions about how to use these technologies anymore, so … did I make myself redundant ??