Developed detailed specifications for an intelligent work delivery system for a major inter-exchange carrier. The goal was to deliver the right job to the right person at the right time within a central office (CO) environment by taking into account work load, priorities, network equipment type, job type, skill sets, skill ratings, craft availability, etc. Constrained byexisting procedures so that processes had to migrate over time. Complexity covered reducing over 700 CO procedures and interfacing with 12+ legacy systems, while evolving to a TMN-compliant implementation. The system also had to interface to "personnel” systems to automatically obtain or update technician schedules, skills, overtime pay and other technician data.