Customer Service

recycLA offers a host of benefits not only to its customers, but to the entire City of Los Angeles.

Recycling at 100% of Customer Sites

Landfill Reduction 1 million tons per year

Food Rescue Assistance and Support

Organic Colleciton & Recycling Services

$200 million in New Recycling Infrastructure Investment

Recycling Assistance to Customers

Facility Inspection and Certification for Health and Safety

Graffiti Removal and Annual Bin Cleaning

Enforced Customer Services Standards

Clean Fuel Vehicles

Standardized and Transparent Rates

Detailed Material Tracking

24/7 Customer Support and Tracking of All Services Requests

Field Staff for Education/Outreach

Donation Assistance and Support

Meet State Recycling Requirements

LA Sanitation requires each recycLA Service Provider (RSP) to:

Hire 4 customer assessment agents per 1,000 accounts

Provide highest quality customer service

Operate clean fuel, low emission vehicles

Educate the public to enhance recycling opportunities

Commit to transparent and consistent rates citywide

Comply with the City’s reporting requirements

Customize waste bins and routes

Assess waste stream regularly

Meet with local chambers of commerce and neighborhood groups to highlight their new state-of-the-art systems and recycling goals

Weekly meetings between LASAN and recycLA service providers offer the opportunity to review data, discuss the prior week’s concerns, and set new procedures to avoid repeat issues. recycLA service providers are held accountable to these requirements by LASAN.

24-HOUR CUSTOMER CARE

LA Sanitation handles all customer service inquiries in its 24-hour Customer Care Center. From missed collections to requesting waste assessments to service questions, you can call us for assistance at 1-800-773-2489 seven days a week, 24-hours a day. Alternatively, requests are also handled on our website.

recycLA Service Providers

There are seven (7) recycLA service providers working in 11 zones across the City of Los Angeles. Each provider has a Customer Service office where you can visit during business hours to discuss your service. If you do not know which provider is yours, you can type your address into our Service Map.

recycLA STARS

recycLA Stars are business and apartment owners who embrace recycLA’s recycling, landfill diversion, and food rescue opportunities, investing in new business practices and taking action to achieve the highest levels of recycling. Learn more here.

Downloads

recycLA Customer Rights Responsibilities

recycLA Customer Rights Responsibilities - Spanish

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