Color contact lenses being sold on "KShopLive" are official products of "LENS ME" one of the largest color contact lens brands in Korea.

"LENS ME" operates more than 200 stores in Korea and sells only genuine lenses approved by the KDFA(Korea Food and Drug Administration).

Through "LENS ME" and "KShopLive" collaboration, we are able to bring you the No. 1 color contact lens in Korea worldwide at the same price!

Products purchased through "KShopLive" will currently have free shipping worldwide.

< Notice - Contacts Lens >PLEASE READ CAREFULLY Before Purchasing!
You acknowledge and agree that it is your sole responsibility to ensure that you are fully informed of, and understand any and all risks associated with the services or item purchased.

※ It is recommended that you consult with your eye-care practitioner to ensure the suitability of contact lenses and correct fitting.
When using contact lenses, consumers should be aware of precautions, usage, wearing cycles, care instructions, and etc.
KStarLive will not be held responsible and it is the consumers responsibility to ensure their is no misuse or mishandling of the contact lenses.

1. Precautions before use

- Wash and dry your hands thoroughly before handling the lenses. Use finger tips to handle lens (avoid finger nails and sharp objects)
- Before wearing check if the lenses is clean, wet, and damage-free, then rinse thoroughly with fresh contact lens solutions.
- Make sure that the lens is not turned upside down.

2. How to use the lens

- People with eye disease or severe allergies to contact lenses should avoid wearing contact lenses.
- Stop wearing when you feel a severe cramp or a foreign body in your eyes, and promptly go consult a doctor or ophthalmologist.
- If you are tired due to overwork, lack of sleep, or reading for a long time, stop and take a break.
- Do not wear the lens for more than the recommended period.
- Do not expose your eyes directly to flames or hot steam while wearing the contact lenses.
- Never share lenses with others.

3. Discontinute Use

※ If you see or have any of the following symptoms, stop using your contact lenses immediately and seek medical attention right away.

- Eye disease, injury or any abnormal conditions that may affect the cornea, conjunctiva or eye health.
- Eye redness ? Sensitivity to light ? Itching, burning, or gritty feelings in an eye ? Blurred vision ? Swelling in or around the eyes ? Discharge from an eye.
- Continuous excess tear production.
- If an eye is injured while wearing a contact lenses, the lens should be removed by a trained health professional.

4. Wear cycle and management method

- Do not wash or store contact lenses with water or saline solutions.
- The lens case should be cleaned and dried daily, managed and replaced periodically.
- Contact lens solution must be changed regularly, even if the lenses are not used daily
- Use fresh contact solution that has not expired.
- Check the expiration date of the contact lenses and dispose of the lenses once it's expired.
- Observe the manufacturer's recommended wearing period.
- NEVER sleep with your contact lenses in, unless your optometrist has specifically advised that you can.

Shipping

Please take into consideration that some products may take additional time for delivery and processing.Important: Your order is shipped once your payment has been cleared.

KStarLive cannot be held responsible for any damage's or loss of the item after it has been shipped. We are unable to refund costs for any reason unless it is a factory defect.

Shipping issues must be resolved between the purchaser and the shipping company. (KStarLive will notify you if your order has been shipped internationally.)

KShopLive uses the Korea Post Office to ship out your orders. Tracking of your order may be unavailable depending on your country.

- Customs and Duties

The recipient will be held responsible for international shipments which may be subject to import duties and taxes. Please be advised that these charges are levied by the destination country and we do not have control over them. In the case that the recipient refuses to receive the parcel, the order will be returned to Korea and will not be re-shipped. Relevant expenses (round-trip shipping, customs, etc.) will be deducted from the refund.

Returns & Exchanges

1) Return due to defective items or wrong deliveryYou can return or exchange the items.Please contact KStarLive CS center via email or board within 3 days of receiving the items. (Order number, Product code, Pictures of the defective part or wrong delivery should be attached.)KStarLive bears the international shipping costs for the return and replacement (if applicable).Please send us the copy of the receipt for the return shipping via email or board within 3 days after return request so that we can reimburse you the cost.

2) Order Exchange

You can change the color of the item you ordered. (Unfortunately, you can not change your order to a different item/product)It can be processed only when your order is at ‘Pending’ state. If not, it means your order has been packed and already sent out, thus any substitution is not possible.Please contact KStarLive CS center via email or board ASAP.

3) Change of Shipping AddressIt can be processed only when your order at ‘Pending’ state. If not, it means your order has been packed and already sent out, thus address replacement is not possible.Please contact KStarLive CS center via email or board ASAP.

4) When the ordered item is out of stockKStarLive is trying to provide the best service by processing your order in a proper manner at the right time.However, there are cases that some items are out of stock due to flush of orders, and the items cannot be shipped.We will directly contact you via email if your ordered item(s) is out of stock.