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Many shippers do not realize there are two sets of package rates for all UPS services. The amount you pay for shipping is dependent on a few factors. Therefore it is important to ensure you are using the correct designation. Additionally, retail shipping rates might be completely different from the…

What are UPS Fuel Surcharges If your company ships UPS, you understand the impact UPS fuel surcharge has on shipping expenses. Fuel surcharges are extra fees UPS charges to cover the fluctuating cost of fuel. The calculation is a percentage of the base rate and added to the charges of each package. As…

Who lost your package: UPS DHL FedEx USPS Amazon Most packages make it to their destinations intact and on time. But, what do you do during those times when a package is lost in transit? Your lost packages could be sitting…

UPS announced the 2019 rate increases went into effect on the 26th of December, 2018. Incidentally, the 2019 UPS accessorial fees and charges are a large part of every shipper’s weekly billing. Subsequently, the rates for UPS ground and air will all increase an average of 4.9%. Below you will…

FedEx Service Guide – page 135 Billing – Express “G. NOTWITHSTANDING ANY PAYMENT INSTRUCTIONS THAT ARE GIVEN TO FEDEX, THE SENDER IS ULTIMATELY LIABLE FOR, WILL BE BILLED FOR AND AGREES TO PAY ALL CHARGES AND FEES, INCLUDING ANY SPECIAL HANDLING FEES, IF THE RECIPIENT OR THIRD PARTY FAILS OR REFUSES…

So it’s that time of year again, time to embrace UPS My Choice. Millions of shoppers are adding gifts into electronic shopping carts and having everything conveniently delivered to their doorstep. Let’s face it, it is so much more convenient to have items delivered, who has time to battle for…

What happens if UPS does not deliver on time? All UPS ground and express packages are guaranteed to arrive on time, or it’s free. Once you identify that a package was delivered late, requesting a UPS Guaranteed Service Refund is the next step to get your money back. The request…

All Refund Retriever customers must use the UPS online billing center in order to collect on all late packages and billing mistakes. Online billing is nothing to be afraid of, trust me. UPS billing center online consolidates all your shipping invoices in one place with the ability to view your…

How will UPS 2018 holiday season surcharges affect your business this year? November 18 through December 22, 2018, UPS will apply additional peak surcharges to shipments that qualify as oversized, unauthorized or require additional handling, in addition to existing charges. FedEx also implemented peak season surcharge increases for 2018, check…

Shipping refund credits are a huge part of how Refund Retriever’s shipment auditing clients save money on yearly shipping costs. Small parcel shippers will contact Refund Retriever because their current auditing company just isn’t getting the job done. The rate of late delivery credits fluctuates from week to week but…

FedEx & UPS Guaranteed Service refunds are a part of a smart shippers toolbox. Shipping is an essential part of business operations for companies small and large alike. In fact, it was reported that FedEx and UPS collectively ship nearly 12 Billion packages each year… and this number is rising…

UPS Ground on Saturday is here! UPS express and international deliveries have been available on Saturday for many years. The U.S. Postal Service and FedEx both offer ground delivery on Saturday, UPS will now pick up and sort packages on Saturday for the first time ever. Residential customers can receive ground shipments…

UPS once again is increasing more accessorial surcharge fees, this greater cost of transportation impacts your business’ daily operations. UPS is raising the additional handling fee from $ 12.00 to $ 19.00. This fee was only $8.50 in 2013 and $10.85 in 2017. This increase of $7.00 is the largest…

Holidays are usually the busiest time of the year for small parcel shippers. Even with a large staff, it is easy for a company to overlook shipping costs in order to keep customers happy. Let Refund Retriever monitor your shipping invoices for late deliveries and billing mistakes. Our late delivery…

United Parcel Service Inc will begin charging an additional $150 on June 4, 2018, to handle oversized packages and an additional new charge for packages with mislabeled dimensions. Over maximum limit packages heavier than 150 pounds will increase from $500 to $650, a $150 increase. WHY IS UPS CHARGING YOU…

The pace of parcel is fast and furious with the fine-print details of carrier contracts often changing just as quickly. Keeping this in mind, how can businesses keep up with the rapid speed of parcel changes that directly impact their businesses? Shipping contract negotiation. In order to best support shipping…

UPS Over Maximum Size Charge has gone up. At Refund Retriever all of our reports and analytics are free when you sign up for our UPS and FedEx small parcel auditing service. One particular report our clients are finding useful is the high-value surcharge report, this is a real-time visibility report that…

If you’re shipping multiple packages to the same place on the same day, save time and money by using the UPS Hundredweight Service (CWT). CWT stands for centum weight. UPS Hundredweight offers a guaranteed, cost-effective delivery for non-palletized, multiple-package shipments weighing between 100 and 500 pounds. Who can use UPS Hundredweight? UPS…

In our recent blog we mentioned that as a parcel shipper you must understand what extra fees may be applied to your shipping overhead. Last month, UPS announced their upcoming Value-Added Services and Other Charges that for the most part will be effective as of December 24, 2017. Below are some highlights…

Looking ahead to 2018, it’s becoming increasingly clear how vital data is to a shipper’s business. Many shippers want to know UPS vs FedEx rates, which is better. Through data, you can identify how much you ship, when you ship and what your costs are for shipping in addition to…

Shipping fees and accessorial surcharges? Accessorial fee surcharges for additional, supplemental or value-added services can easily account for up to 40 percent of your overall FedEx or UPS invoice costs. After doing some research with our own data, we found something interesting. FedEx invoices consistently proved to have a higher…

FedEx and UPS both include accessorial fees, there is no getting around them. Accessorial charges have rate increases each year just as the general rates. Accessorial fee surcharges for additional, supplemental or value-added services can easily account for up to 40 percent of your overall FedEx or UPS invoice costs. When do…

Everyone here at Refund Retriever weathered the storm and we are moving forward. We experienced no disruption in services, all FedEx and UPS parcel auditing was unaffected thanks to our brilliant programmers and infrastructure. Feel free to call us at 800-441-8085 if you have any questions. Some of us are…

UPS provides a variety of UPS pickup options depending upon a shipper’s needs. Every shipper is different so it is helpful to know all the options that are available to busy UPS shippers. UPS is the only carrier that can pick up all package types (Ground, Air, and International) with…

FedEx and UPS have increased surcharges for packages shipped during these busy shipping seasons. FedEx will increase three surcharges and UPS will implement new peak season surcharges. UPS’s fees apply mainly to residential deliveries since they are inefficient due to homes being more spread out. FedEx Rate Increase The following…

IRCE is here! IRCE: The Retail Industry’s Leading E-Commerce Conference and TradeshowInternet Retailer Conference & Exhibition (IRCE) provides you with a conference full of industry experts, an exhibit hall filled with the latest and greatest solution providers, and a community made for networking with thousands of like-minded industry peers….

United Parcel Service Inc. is now extending Ground service to Saturday in order to get your e-commerce packages delivered one business day earlier than before. Previously, packages that would have been delivered on Monday will now arrive on Saturday. Ground pickups on Saturday have the ability to be delivered on Monday….

Each year FedEx and UPS increase rates, everyone knows this but how much are the increases for each service and how can you be proactive to save money on your shipping? Let’s look at the true increases and what you can do to keep your shipping costs as low as…

What is a shipping zone? UPS and FedEx both use zones for each package you send. Shipping contracts are divided into zone pricing and each package is price based on the destination zone. You cannot get away from zones, so investigate what a zone really is and how to determine…

In just one trip to the National Hardware Show, discover thousands of brand-new products, see the biggest brands, and join the entire hardware & home improvement industry—under one roof. National Hardware Show is held once a year in Las Vegas and Refund Retriever will be there May 9, 2017 to May…

With FedEx and UPS increasing their rates each year, understanding your own shipping contracts is very important. Did the carriers create the complexity in these to increase their own profits, when was the last time you read through your carrier contract? With most FedEx and UPS contracts there are two…

With Black Friday and the holiday season approaching, there is guaranteed to be an increase in packages stolen from your doorstep. Porch Pirates will closely follow a delivery truck and take the merchandise as soon as the driver is out of sight. A report from August Home Inc found nearly…

2019 UPS Rate Increase (GRI) Is UPS Cheaper? UPS will raise rates by 4.9% on average for services commonly used by online retailers. According to a press release issued by UPS, the increases on UPS Ground and UPS Air and International delivery will be effective on the day after Christmas,…

UPS charges for each and every shipping labels generated on your UPS account. Even when a third-party creates an unused label that is billed to your UPS account, you pay for the label. And while the shipping labels can be voided, only the shipper, has the ability to void the…

If you had visited the Refund Retriever booth at WooConf or Channel Advisor’s Catalyst this past year you had the chance to play a frustrating hook and ring game. It’s a fun little game we brought to provide some entertainment and we had a huge request from people to have…

Hardly a day goes by that I do not log into my Amazon Prime account to either place an order or to research prices. I turn to Amazon Prime for everyday items to gifts and special purchases. For $99/year I get free 2-day shipping and free video/music streaming, I use…

Refund Retriever is on top of the refund technology game. Refund Retriever started back in 2006 with one UPS and one FedEx account. We could have tracked and estimated a week’s worth of packages in a few hours by hand if we needed. Disputes were all done with a phone…

Additional Handling Surcharge Increases for FedEx & UPS are here. Once again, FedEx and UPS are on the same page and both made changes for additional handling charges on ground packages. FedEx and UPS have increased their surcharges to include a handling fee on packages that are longer than 48…

IRCE – Internet Retailer Conference & Exhibition June 7-10, 2016 Chicago – McCormick Place West – Booth 1721 IRCE 2016 will take place in the city of Chicago, June 7-10, at McCormick Place West. If you use UPS or FedEx, plan to stop by Refund Retriever at Booth…

When it comes to small parcel shipping using companies like FedEx and UPS, one addition to the bill that you may have noticed is fuel surcharge. The cost of fuel and transportation impact delivery companies greatly. Fuel runs their trucks, vans, and planes, so the surcharge was designed to help…

No matter how good your product or customer service, a poor shipping policy is enough to drive anyone away. Too many businesses don’t spend enough time on their shipping policy and it can affect the business in a major way. Why? Firstly, you have to make sure that your shipping…

Come visit Refund Retriever from February 28 to March 2nd at ASD Market Week located in the Las Vegas Convention Center. If you use UPS or FedEx, you cannot afford to miss speaking with us. Each UPS and FedEx Ground, Express, or International package is guaranteed to arrive on time…

You have 100% confidence in your product. The price can’t be beat. Customer service is off the charts. You receive a customer’s order and prepare products for shipping. And then it happens…the shipping process begins, and this is where your control ends. Or does it? Shipping can easily make or…

UPS offers many domestic delivery services with a wide range of delivery commitments. Sometimes it can be overwhelming trying to figure out what service to use. Each service has different commitment dates and times. Here at Refund Retriever, we have put together a quick reference chart for each service and…

Last Sunday was a dark and rainy day here in Houston – not an evening anyone wanted to be driving around in. The previous week my Fitbit Charge unfortunately went to the big activity tracker in the sky. After doing some research, I decided on the Fitbit Surge activity tracker….

UPS has recently announced a new fee and increases to already existing services and fees. As a shipper, you need to stay informed of your logistics costs every step of the way. Please make note of the following changes to package surcharges and accessorial fees, effective December 28, 2015. Third-Party…

UPS and FedEx both provide amazing international delivery options. We decided to put each international service side by side to compare the estimate delivery dates for both carriers. The holiday season and cyber Monday are fast approaching, this is a general guide to determine when your package will arrive. For…

Fall is upon us – which means the holidays are not too far behind! USUALLY, each package you send out is guaranteed on time or it’s free, but the holidays have their own set of rules regarding GSRs. Here are some of the rules you need to know. FedEx money-back…

It’s never too early to start thinking about holiday shipping. Here are some links and dates for FedEx and UPS year-end holiday schedules. There are still delivery date guarantees on your packages, some have small blackout windows but Refund Retriever will still be hard at work getting refunds on the…

How do I know if a shipping address is residential or commercial, and why does it matter? What is residential or commercial? A residential delivery goes to a home or private residence, including a business operating out of a home. A commercial delivery goes to a business. Why does it…

UPS & FedEx guarantee on time delivery or its free. Even ground packages! If that package is one minute late you are entitled to a full refund. Refund Retriever can audit your invoices for these late packages and save you money. Ask around, we are leaders in our field. We…

Generally speaking, auditing companies charge a percentage of refunds secured as their payment for service. Unfortunately, many businesses use this percentage as the sole criteria for choosing an auditing company. Some businesses are enticed by a company that charges a lower percentage because they think it’s the only detail that…

A trend we are seeing in the ever-changing parcel negotiation world is carriers offering some sort of greater discount in exchange for foregoing the guaranteed service refund claims process. This exchange would obviously affect shippers differently depending on the types of services used the most. But, delivering packages on time…

Refund Retriever is always innovating to improve our UPS & FedEx late package refunds, shipment billing invoice mistake refunds and customer experience. We are happy to announce that we now accept Bitcoin as payment for your Refund Retriever invoice. What is Bitcoin? Bitcoin is a distributed, digital currency. It is…

How can Refund Retriever help you? Many third party negotiators (3PN) claim that their expertise lies in special analytical tools. At Refund Retriever, those same tools and reports are provided for you free of charge. Let’s discuss a few. In the previous blog post, we stressed how important it is…

Contract Negotiations for Small Parcel Shipping – Is This Something My Business Should Do? The real question here is not why should your business negotiate for better shipping rates, but instead – why not? But before you call your friendly carrier rep for a meeting, there are a few FedEx…

Do UPS or FedEx automatically give late package refunds? Yes, every once in a blue moon we see a rare guaranteed late package refunded by FedEx without any request necessary. For UPS, the answer is no. We have never seen UPS give a GSR refund on a late delivered parcel…

UPS Ground and FedEx Ground Home Delivery have modified their shipping rates starting in 2015. Rates will be based on the size of the package. This pricing program is known as Dimensional Weight Pricing, also referred to as DIM Weight. Since 2007, UPS and FedEx only used DIM weight for…

FedEx UPS Holiday shipping guarantees you should know. Did you know that each package you send out is guaranteed to arrive on time or it’s free? The holidays present a different set of rules for this late delivery guarantee that you should know about. Before you refund your buyer for…

Today’s hall-of-fame post is about a very happy customer of ours. Recently, their UPS invoice for the week was over $20,000, but we managed to drop that amount by over $2000 in refunds. That’s a 10% drop in shipping costs for the week, thanks to our efforts! Our customer received…

FedEx International Air Waybill UPS International Air Waybill Shipping internationally means you must have accurate and complete documentation. From ever-changing government regulations and treaty arrangements to customs issues delaying or preventing a shipment reaching its destination, there are a lot of variables in play and good documentation is one of…

Can just one pound of weight make a huge difference in your shipping costs? Absolutely! Pro tip: keep your shipments at 70 pounds or less, if you can help it. There are lots of additional charges and fees that UPS can tack onto your invoices. UPS has a special fee…

Here’s a money-saving tip: always immediately Void unused UPS Return shipping labels! Unused UPS Labels Generally, unused UPS labels (un-shipped packages, non-shipments) can be voided for quite sometime after the label was generated. After all, the shipment was never physically processed, UPS has transported nothing for you for this package,…

Here’s a quick tip: Be Sure the Driver Scans Every Package when they pick up your packages. Instruct the driver to scan every package first and then the UPS end of day report slip. This will reduce risk on your part, and may save you money in the long run….

Have you ever looked at your UPS or FedEx invoices closely? How many different charges do you see for any certain tracking number? Sure you have a transportation cost, an ever-rising fuel surcharge fee, maybe an insurance fee if you chose that option. Some of these fees you know about…

New year, new rate changes for 2012 UPS accessorial fee changes. According to UPS’s own website dedicated to the changes, the rates for Ground, Air, and International services increased by almost 5%. These are the changes to the UPS accessorial fees. In the majority of the cases, this simply shows…

FedEx and UPS surcharge increases are here. In a not so shocking move, FedEx and UPS increased their additional fees and other charges. The FedEx and UPS surcharge increases have become about 35% of the total transportation costs. These accessorial fees are up from a low of 5% to a high…