Terms and Conditions

Sending Your OrderAll purchases will be sent by Special Delivery with the Royal Mail, to guarantee the items are insured against loss or damage.

ReturnsI hope you will be delighted with your piece of Katherine Agnew jewellery, however if for any reason you are unhappy with your purchase, orders must be returned in their original packaging and in perfect condition. When returning your item I recommend that you use the Post Office, Special Delivery service to ensure the item against loss or damage.

For hygiene reasons I am not able to offer an exchange/return on earrings.

Where an item of jewellery has been commission/made to measure I am unable to offer a refund unless the item is faulty.

FinishesAll finishes (polishing, oxidising, and plating) are surface finishes and may change over time through the wear the item of jewellery, by taking good care of your jewellery it will mellow with age and last a long time. I am able to offer a service to return the item of jewellery to its original finish, but prices will vary depending on the piece of jewellery.

Care InstructionsTo clean silver, gold and plated jewellery; gently rub with the appropriate polishing cloth (gold or silver) or make a solution of warm soapy water and use a soft tooth brush to clean the metal.

Made to OrderWhen an item of jeweller is made to order, it will take a minimum of 4 weeks as the piece of jewellery will need to be sent to the Edinburgh Assay office for Hallmarking and depending on the finish to the platers.