A concerned buyer

Prices are so low on videohive that it is hard to have a good customer support. On one of my logo presentation I only get $3.30 per sale… and then remove 65-70% for conversion Eur-Usd and taxes. Also many videohive users are complete beginners and you have to take sometimes one – two hours to reply to their questions.
Finally Envato doesn’t allow us to add email and a website link, we have to deal with that. And this is same stuff when you write to support it takes weeks to get a reply – if you get one…