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Close to public transport great buffet breakfast exceptional value for money

9,3

Loved this hotel recommended by a couple who stay here all the time. Couldn't believe what a great spot on the Main Street and excellent public transport the room was very cheap and we loved the dressing area and spacious wardrobes the buffet breakfast kept us going all day

really bad wifi/wlan!!! only first hour free. $5 for 3 additional hours. other hotels have given me unlimited wifi for 24 hours for that price. even after i paid the wifi did not work in my room. was told it was because i stayed on 5th floor
takes forever to get to my room, from the lift i had to go through 1 locked door and 3 hallways. have to go through one long hall to get to lift from the hotel entrance.
reception did not seem to understand my reluctance to personally go down to reception every time i needed something.
since the hotel was under renovation and the walk from entrance to room is massive it would have been good if i was offered free baggage service.
no kettle in hotel room even though it is winter. but there was a fan which is weird.
managed to get kettle from reception but when i asked for a mug it was a little dirty and possibly one just taken from the back of the reception office.
bathroom is very badly planned. door opens inwards into a very small space. shower is behind door and only has a curtain which constantly blows in and sticks to you while you shower. shower head holder did not work well. hair was in shower when i arrived. blowdryer was also a little dirty. shower gel is combined with hand soap by the sink which isnt convenient to use when you are in shower.
tissue paper just in box placed by sink, easy to get wet and does not look professional.
most annoying was i had to cancel my last day of stay. and even though i gave them 3 days notice they refused me a refund. i thought it would have been considerate since i was staying there for 5 nights.
furthermore i simply wanted to know if they would give me the refund... because if the answer was no then i wouldnt bother notifying my agent and waste an overseas phone charge. they were unwilling to tell me if they would refund me. so i had to call my overseas agent who had to call them to get the answer they could have just given me there and then.

Hotel is in a great location near KaDeWe department store and also a shopping street which is very lively. You can find all you need along the street. It is also accessible to Wittenburg Platz which can take to many tourist attraction.
The entrance of hotel is, however, surprisingly difficult to find and doesn't look like hotel entrance. You need to ring the bell to get in and go on to the 2nd floor for reception. The hotel is also under reconstruction so the atmosphere is not so impressive.
I think Berliner Hof is acceptable for single traveler but not highly recommended for couples or family with young children.

The great thing about Berliner Hof is that its so close to all the main shopping streets. In addition, you can find Ka De We (Kaufhaus Des Westens) within walking distance as well. It is the 5th largest shopping centre in the world!
We were also pleasantly surprised by the size of the room. There was a toilet, sleeping area and even a leaving area with sofa and desk for the business people. Whats more, it overlooks the main street!