The lady that owns this store is either mentally unstable or crazy. My mom left her purchased dog treats on the counter on one of their last days of store service. That same day my mom recognized that she left them at the store and went back the next day to get them but the store was closed and the woman wasn't there anymore. So oh well, we just let it go. But today we were driving by and the door was propped open and people were packing stuff up. So my mom and I went in and asked her if she ever found them. Bad idea on our part. Long story short, she started flipping out like a psychotic and told us to get out and shutup (even though we never did anything to offend her or make her mad).....AWKKKK.....seriously still have no idea why she did that. So we just left. SO UNPROFESSIONAL. SERIOUSLY?! She should appreciate us. We've been regular customers to her for 4 or 5 years now. She has always been SOOO rude to us ever since we've been going there. For example. She talks to my mom like my mom is stupid or something and can't understand english.....okay my mom went to UCLA and graduated with a degree. I can bet anyone a large amount of money that this lady is either an alzheimer's patient or thinks she's the queen of the land of retards. I AM PRETTTTTYYY sure my mom can understand and speak english.....The only reason we kept on going back was because they had good quality dog food and items. If this lady ever opens a store in this town again. BAD IDEA. It'll probably close again and people will have to deal with her mental issues by getting screamed at and treated like a retard.

The lady that owns this store is either mentally unstable or crazy. My mom left her purchased dog treats on the counter on one of their last days of store service. That same day my mom recognized that she left them at the store and went back the next day to get them but the store was closed and the woman wasn't there anymore. So oh well, we just let it go. But today we were driving by and the door was propped open and people were packing stuff up. So my mom and I went in and asked her if she ever found them. Bad idea on our part. Long story short, she started flipping out like a psychotic and told us to get out and shutup (even though we never did anything to offend her or make her mad).....AWKKKK.....seriously still have no idea why she did that. So we just left. SO UNPROFESSIONAL. SERIOUSLY?! She should appreciate us. We've been regular customers to her for 4 or 5 years now. She has always been SOOO rude to us ever since we've been going there. For example. She talks to my mom like my mom is stupid or something and can't understand english.....okay my mom went to UCLA and graduated with a degree. I can bet anyone a large amount of money that this lady is either an alzheimer's patient or thinks she's the queen of the land of retards. I AM PRETTTTTYYY sure my mom can understand and speak english.....The only reason we kept on going back was because they had good quality dog food and items. If this lady ever opens a store in this town again. BAD IDEA. It'll probably close again and people will have to deal with her mental issues by getting screamed at and treated like a retard.

I love Human Beings and Pets and I rarely complain however! I detest any place that sells anything and will not allow you to go to the restroom, it is not right~ I won't shop there EVER!
I spent $100 first visit second I just happened to need to pee.
The lady says to me - "We don't have a public restroom." I said - I won't be back - she could care less which is arrogant and stupid for a small store with lots of competitors. She simply replied "Have a nice day." I hope you feel the same way and stop shopping there. It is simply rude not to allow a Human Being to pee before you take their money.

I love Human Beings and Pets and I rarely complain however! I detest any place that sells anything and will not allow you to go to the restroom, it is not right~ I won't shop there EVER!
I spent $100 first visit second I just happened to need to pee.
The lady says to me - "We don't have a public restroom." I said - I won't be back - she could care less which is arrogant and stupid for a small store with lots of competitors. She simply replied "Have a nice day." I hope you feel the same way and stop shopping there. It is simply rude not to allow a Human Being to pee before you take their money.

Wanted to go to a local store that wasn't a big box pet store to get more variety. While I succeeded in finding variety it was not the kind that I was looking for. First, compared to the big box stores you can expect to spend at least 2x to 3x the amount of money for things. Second, where at the big box stores you can expect at least a courteous person to speak with, not so at this place. The one person that was there was a lady well past her prime who looked and acted as though she had woken up on the wrong side of the bed for the last decade. Nothing quite like going someplace, spending far more than expected, and then getting treated like a leper by the person that you're giving your money to.

If you want to have a pleasant expereince with this place then do yourself a favor and appreciate it as you're driving past it. Otherwise bring at least twice what you expect to spend and a rubber suit so that cold stares and hard words bounce back to the service personnel that directs them to you.

Wanted to go to a local store that wasn't a big box pet store to get more variety. While I succeeded in finding variety it was not the kind that I was looking for. First, compared to the big box stores you can expect to spend at least 2x to 3x the amount of money for things. Second, where at the big box stores you can expect at least a courteous person to speak with, not so at this place. The one person that was there was a lady well past her prime who looked and acted as though she had woken up on the wrong side of the bed for the last decade. Nothing quite like going someplace, spending far more than expected, and then getting treated like a leper by the person that you're giving your money to.

If you want to have a pleasant expereince with this place then do yourself a favor and appreciate it as you're driving past it. Otherwise bring at least twice what you expect to spend and a rubber suit so that cold stares and hard words bounce back to the service personnel that directs them to you.

" No signs in the store stating their "Return policy". They only give store credit. Was told if it does not fit your dog just bring it back, it did not so I brought it back. They did not have one that fit, I asked for a refund and the "Owner" does not give refunds. You find this out after you make purchase. Owner called police on me for not leaving and trying to get my money back! Terrible grouchy older lady owns the place and they are over priced for that bad of service. Will never go there again.. UNBELIEVABLE SERVICE!! In the store less than 3 minutes. Sticking with Petland & Pet Supermarket...

" No signs in the store stating their "Return policy". They only give store credit. Was told if it does not fit your dog just bring it back, it did not so I brought it back. They did not have one that fit, I asked for a refund and the "Owner" does not give refunds. You find this out after you make purchase. Owner called police on me for not leaving and trying to get my money back! Terrible grouchy older lady owns the place and they are over priced for that bad of service. Will never go there again.. UNBELIEVABLE SERVICE!! In the store less than 3 minutes. Sticking with Petland & Pet Supermarket...

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Business Response:

Our store policy is written on every receipt we give out. Annie P. came in with an attitude, and asked the sales clerk if she could speak to the person "who made that stupid rule." The clerk came and got me and I told Annie P. that our policy is on every receipt and that since the manager rang her out I was sure he had told her she is welcome to "EXCHANGE the item or have a STORE CREDIT." She said no one reads their receipts! There are many stores in the Tampa Bay area that have the same policy. Annie P. said she was going to stand in the store and make a scene whenever another customer came in until I gave her back her money. That is the reason I called the sheriff's department. I never raised my voice, nor was I grouchy, and in no way are we over priced. She should have let us order the size she needed, we would have been happy to do that. And by the way, she did have her receipt with her, probably the reason for the attitude when she came in--she had read it!

I absolutely love this store! The shop is spacious and they have a fabulous selection. My dogs are crazy about the dog ice cream and the sweet potato treats. The store is brimming with wonderful toys, treats and food selections that are sure to please any pet. The people who work there are always helpful and courteous and the shop is always neat and well organized. Another positive - they offer the services of a vet in the store a few times a month who administers vaccinations and prescriptions at a discounted rate.

I absolutely love this store! The shop is spacious and they have a fabulous selection. My dogs are crazy about the dog ice cream and the sweet potato treats. The store is brimming with wonderful toys, treats and food selections that are sure to please any pet. The people who work there are always helpful and courteous and the shop is always neat and well organized. Another positive - they offer the services of a vet in the store a few times a month who administers vaccinations and prescriptions at a discounted rate.

By far the best specialty pet supply store in the Tampa Bay Area. For anybody that's ever had diet or allergy issues, this is the place that can provide sound advice. This place has everything for the novice, to the professional, in both supplies and education. Friendly and knowledgeable staff. Fair prices. Extensive selection. Since I found it, I stopped having to search for special foods. I will continue to do all my shopping at this store to support a local business that can provide "real" guidance. Completely different experience than at the chain pet stores.

By far the best specialty pet supply store in the Tampa Bay Area. For anybody that's ever had diet or allergy issues, this is the place that can provide sound advice. This place has everything for the novice, to the professional, in both supplies and education. Friendly and knowledgeable staff. Fair prices. Extensive selection. Since I found it, I stopped having to search for special foods. I will continue to do all my shopping at this store to support a local business that can provide "real" guidance. Completely different experience than at the chain pet stores.

The female owner of the store is very knowledgeable about pet food and so is much of her staff. Yes, the food is more expensive than what you pay at super markets or low end pet stores, but that is because they handle higher quality pet food which is good for the health and well being of your pet. If you enjoy frequent visits to the vet and a shorter life for your dog buy Iams, Science Diet and Purina from the super market. If you really love your dog and care that he gets the best in nutrition for a long, healthy life pay the little extra for some good pet food. Your dog will love you for it.

The female owner of the store is very knowledgeable about pet food and so is much of her staff. Yes, the food is more expensive than what you pay at super markets or low end pet stores, but that is because they handle higher quality pet food which is good for the health and well being of your pet. If you enjoy frequent visits to the vet and a shorter life for your dog buy Iams, Science Diet and Purina from the super market. If you really love your dog and care that he gets the best in nutrition for a long, healthy life pay the little extra for some good pet food. Your dog will love you for it.

What a great locally owned store! They make you feel welcome and spent all the time I needed to get my questions answered, make a product selection, buy a treat, just anything. I was sent there by my vet because he said their knowledge of food was amazing and he was right, they helped me select a food that cleared my dogs skin problems right up. Thank you Dog Lovers, you've made my dog stop itching and he now has a beautiful coat!

After reading some of the bad reviews I wonder if those people got up on the wrong side of life that day, and as for breaking something in a shop, shame on that person if they didn't offer to pay for it! Dog Lovers is a great shop, with a great selection, a big heart for the community, we need more like this in Tampa!!

What a great locally owned store! They make you feel welcome and spent all the time I needed to get my questions answered, make a product selection, buy a treat, just anything. I was sent there by my vet because he said their knowledge of food was amazing and he was right, they helped me select a food that cleared my dogs skin problems right up. Thank you Dog Lovers, you've made my dog stop itching and he now has a beautiful coat!

After reading some of the bad reviews I wonder if those people got up on the wrong side of life that day, and as for breaking something in a shop, shame on that person if they didn't offer to pay for it! Dog Lovers is a great shop, with a great selection, a big heart for the community, we need more like this in Tampa!!

Like Jerry G., I'm not sure why there are so many negative reviews of Dog Lovers. My husband and I shop there all of the time for our Shephard mix. The staff is always friendly and knowledgable. Our dog has a skin allergy and the vet recommended several different types of food to help with her licking. The associate we spoke with at Dog Lovers was not only knowledgable, but actually recommended a LESS expensive food for us than the one we told him we were originally considering. I, for one, would much rather shop at a family owned business than a big chain like Pet Supermarket, etc. I feel better knowing there are still some family owned, small businesses in the area. They do run events with a lot of the rescue sites in the area. Also, their prices are no different than what you would find at other chain pet stores. We don't pamper our dog or treat her like a princess, we just want her to have good, nutritious food and treats, and you can get those at Dog Lovers. As for the Doggie Dollars, I've never participated in using them as I found them to be a waste of time unless you have several large animals and need to purchase a lot of food - you're not really saving THAT much. I would recommend them highly and hope that many people will visit them so we in Carrollwood are not left with only big, conglomerate chains that have no reason to be competitive in their pricing or product availability.

Like Jerry G., I'm not sure why there are so many negative reviews of Dog Lovers. My husband and I shop there all of the time for our Shephard mix. The staff is always friendly and knowledgable. Our dog has a skin allergy and the vet recommended several different types of food to help with her licking. The associate we spoke with at Dog Lovers was not only knowledgable, but actually recommended a LESS expensive food for us than the one we told him we were originally considering. I, for one, would much rather shop at a family owned business than a big chain like Pet Supermarket, etc. I feel better knowing there are still some family owned, small businesses in the area. They do run events with a lot of the rescue sites in the area. Also, their prices are no different than what you would find at other chain pet stores. We don't pamper our dog or treat her like a princess, we just want her to have good, nutritious food and treats, and you can get those at Dog Lovers. As for the Doggie Dollars, I've never participated in using them as I found them to be a waste of time unless you have several large animals and need to purchase a lot of food - you're not really saving THAT much. I would recommend them highly and hope that many people will visit them so we in Carrollwood are not left with only big, conglomerate chains that have no reason to be competitive in their pricing or product availability.

Dog Lovers is great!!! I do not know who has been writing all the bad reviews, but every time I have been in the store, the staff has been very friendly and helpful. On occasions, they even have an old but cute and very sweet border collie named Silk who accompanies clients around the store making the visit more endearing. Checkout is no different from any other pet store. As far as expensive, Dog Lovers sells special quality foods that my vet recommended (Barf Dog Food). Dog Lovers does have a ??doggy dollar? system where they will give you paper which will allow you discounts on most product other than food. I have used them a number of times and never experienced any sort of delay. I find it curious that a few of these negative commentators went out of their way to mention, by name, a pet store in Lutz.

Another thing I found misleading about one of the negative comments, I have been into Dog Lovers many times over the years and they never had a lady who was around 70 years old. I get a warm greeting every time I come into the store and this includes Penny, the owner. Another thing I like about Dog Lovers is that they very much support various animal rescue organizations. I recommend Dog Lovers to anyone who loves their dog and appreciates a staff that loves dogs also!

Dog Lovers is great!!! I do not know who has been writing all the bad reviews, but every time I have been in the store, the staff has been very friendly and helpful. On occasions, they even have an old but cute and very sweet border collie named Silk who accompanies clients around the store making the visit more endearing. Checkout is no different from any other pet store. As far as expensive, Dog Lovers sells special quality foods that my vet recommended (Barf Dog Food). Dog Lovers does have a ??doggy dollar? system where they will give you paper which will allow you discounts on most product other than food. I have used them a number of times and never experienced any sort of delay. I find it curious that a few of these negative commentators went out of their way to mention, by name, a pet store in Lutz.

Another thing I found misleading about one of the negative comments, I have been into Dog Lovers many times over the years and they never had a lady who was around 70 years old. I get a warm greeting every time I come into the store and this includes Penny, the owner. Another thing I like about Dog Lovers is that they very much support various animal rescue organizations. I recommend Dog Lovers to anyone who loves their dog and appreciates a staff that loves dogs also!

the store has all kinds of specialty items, but comparing the prices to other pet stores that sell the same brands, one may find that they unnecessarily raise the prices. The employees are nice and helpful though, and if it wasn't for the high food prices I would definately buy there more often!

the store has all kinds of specialty items, but comparing the prices to other pet stores that sell the same brands, one may find that they unnecessarily raise the prices. The employees are nice and helpful though, and if it wasn't for the high food prices I would definately buy there more often!

The only reason I go to dog lovers is because the have the bully chews and smelly moo tubes that my American Bulldog loves. I pay out the wazoo to make his spoiled bum happy. The owners aren't into PIT Bulls, but Bull Terriers (think Spuds McKenzie)

It seems that Dog Lovers caters to the rich dog owner- the kind that has trouble distinguishing the difference between a dog and a Barbie doll. For example, they have fancy beds, clothes and strollers. However if you look past the fru fru, you'll find some of the best dog food and treats that there are, - and you'll pay a pretty penny for it too.

There are also some cat items. I purchased a laser toy, supposedly automatic with a motor, that was intended for cats. Since my Bully loves his laser, I decided to give it a shot. It was $18.99. After the initial sticker shock, I foolishly decided to give it a shot. Well, he's not a cat. He got bored with it in less than 5 minutes.

The only reason I go to dog lovers is because the have the bully chews and smelly moo tubes that my American Bulldog loves. I pay out the wazoo to make his spoiled bum happy. The owners aren't into PIT Bulls, but Bull Terriers (think Spuds McKenzie)

It seems that Dog Lovers caters to the rich dog owner- the kind that has trouble distinguishing the difference between a dog and a Barbie doll. For example, they have fancy beds, clothes and strollers. However if you look past the fru fru, you'll find some of the best dog food and treats that there are, - and you'll pay a pretty penny for it too.

There are also some cat items. I purchased a laser toy, supposedly automatic with a motor, that was intended for cats. Since my Bully loves his laser, I decided to give it a shot. It was $18.99. After the initial sticker shock, I foolishly decided to give it a shot. Well, he's not a cat. He got bored with it in less than 5 minutes.

This is a nice store. The owner has and is obsessed with pitbulls, which are painted all over the windows outside. While it is a cute place, the prices are not quite as cute. Now that Petland has opened at Dale Mabry and Van Duke, you can get better prices, better selection and better service, unless you are looking for breed specific dust collectors.

I understand why the owner loves pitbulls. It makes you wonder, which came first, the personality and look of the dog or the personality and look of the owner.

This is a nice store. The owner has and is obsessed with pitbulls, which are painted all over the windows outside. While it is a cute place, the prices are not quite as cute. Now that Petland has opened at Dale Mabry and Van Duke, you can get better prices, better selection and better service, unless you are looking for breed specific dust collectors.

I understand why the owner loves pitbulls. It makes you wonder, which came first, the personality and look of the dog or the personality and look of the owner.

This store, while being perfect for dog lovers as a unique botique, is unfortunately so high priced, it is not funny.

I wsa going with the intention on buying some things with the boxer breed on them, but quickly walked out when I saw how outragous the prices are. Who wants to pay $15 for a mug, when I could go to mall and have the picture of the dog put on it for $7? The quality is not different either.

I guess if you have unlimited money this store may be for you, but its definitely not for me!

This store, while being perfect for dog lovers as a unique botique, is unfortunately so high priced, it is not funny.

I wsa going with the intention on buying some things with the boxer breed on them, but quickly walked out when I saw how outragous the prices are. Who wants to pay $15 for a mug, when I could go to mall and have the picture of the dog put on it for $7? The quality is not different either.

I guess if you have unlimited money this store may be for you, but its definitely not for me!

I absolutely love shopping in this dog store. I am quite an animal lover with 3 dogs and I can find interesting, different things here, as wells as normal everyday things you need. They carry a huge variety of accessories and specialty items dog lovers like. They have a lot of personalized knick-knacks and mementos, as well as interesting housewares with different breeds on them. Some things can be quite pricey, but you are in a specialty store buying things that might be breed specific for decorative purposes or because you can't find it anywhere else. All the staff is very knowledgable and obviously they love dogs. They carry alot of valuable information on training clubs, and offer many recommendations. I do remember that they carry some dog flea medications, which makes it very convient. If you are looking for something interesting to give to the dog lover in your life, or the pet in your life this is the place to go. If they don't have it they can direct you to someone who does!

I absolutely love shopping in this dog store. I am quite an animal lover with 3 dogs and I can find interesting, different things here, as wells as normal everyday things you need. They carry a huge variety of accessories and specialty items dog lovers like. They have a lot of personalized knick-knacks and mementos, as well as interesting housewares with different breeds on them. Some things can be quite pricey, but you are in a specialty store buying things that might be breed specific for decorative purposes or because you can't find it anywhere else. All the staff is very knowledgable and obviously they love dogs. They carry alot of valuable information on training clubs, and offer many recommendations. I do remember that they carry some dog flea medications, which makes it very convient. If you are looking for something interesting to give to the dog lover in your life, or the pet in your life this is the place to go. If they don't have it they can direct you to someone who does!

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