Open the Service Keys window

You either don't have an active QuickBooks Payroll subscription or have configured your company file to process your payroll manually, without a QuickBooks Payroll subscription. Do one of the following:

To learn about your payroll options in QuickBooks:

Go to the Employees menu, click Payroll, and then click Learn About Payroll Options.

or

Go to the Employees menu and click Payroll Service Options, and then click Learn About Payroll Options.