Special Conditions

Guest Room Renovations: November 5, 2017 - April 13, 2018

From November 5, 2017 to April 13, 2018, the hotel will be renovating its guest rooms. All renovation activity will take place on closed floors and minimal disruption to guests is anticipated. Please contact the hotel for further information.

Booking Policies

Age Requirement Policy

Guests must be 21 years or older with photo identification to reserve a room and/or check in.

Extra Bedding Policy

A limited number of rollaway beds are available on request for a daily fee.

Family Plan Policy

Room rates include the accommodation of children (17 years old or younger) who sleep in the existing bedding of a guest room. Rollaway beds and cribs may incur extra charges.

Check-In & Checkout Policies

Early Departure Policy

Guests who check out of the hotel prior to the scheduled departure date will be charged a penalty of one night’s room rate and tax.

General Policies

Alcohol Policy

Alcoholic beverage service is restricted to those 21 years or older with valid identification.

Package Handling Policy

There is a package handling fee for all incoming and outbound packages. Please contact the hotel directly for the exact fee.

Pet Policy

Dogs up to 40 pounds are allowed. Acceptance of any other pet is at the hotel’s discretion and must be discussed with the General Manager. Guests are required to sign a waiver form at check-in.

Health & Well-Being Policies

Smoking Policy

The Westin Copley Place, Boston is a 100% non-smoking hotel.

Payment Policies

Check Cashing Policy

Check cashing services are available to guests who present valid identification. There is a limit of $100 per day.

EMV/Chip & PIN Credit Card Policy

Please be aware this hotel is EMV/Chip & PIN ready and your credit card’s PIN may be necessary for you to check-in to the hotel. If you are not aware of the PIN for your chip credit card, or you are unsure if your card requires a PIN, please contact the financial institution that issued your credit card for clarity and to secure your PIN.

Credit/Debit Card Policy

Debit and Credit cards will be authorized at check-in for the amount of your stay, plus an amount to cover incidentals. The authorization will hold the funds until check out, at which time the amount actually incurred during the stay will be charged. Authorized amounts may take up to 30 days after departure to be released by your bank or financial institution and the hotel will not be responsible for any resulting fees or charges.

Gift Certificate Acceptance Policy

Gift certificates can be redeemed by contacting the hotel reservation department directly. Gift certificates specific to other properties will not be accepted.

Payment Policy

Direct billing requests must go through the hotel’s Accounting department.