Click the forgotten password link underneath the Trade Login box on the login page, or click here to be taken to the page. If you cannot remember your Username, please contact us through our enquiry form.

Check your speakers are connected to your computer, powered on, and unmuted. Make sure the latest version of Adobe Flash Player is installed on your computer. This can be downloaded by clicking on the button below.

This issue happens if your internet connection drops whilst you are logged into a sale. Please contact the centre of the sale you were watching and asked to be logged out of the system. You can then log back in.

LIVE allows you to please Proxy Bids on vehicles up to 30 minutes before a sale starts. To place a Proxy Bid, log into your account and use the Auction Programme or Vehicle Search to find the vehicle you want to leave a bid on. Click on the Add Proxy Bid button, enter your maximum bid and then click Submit.

LIVE will submit bids on your behalf up to the value you have entered and neither Aston Barclay nor your competitors in the hall will be aware if the bids being placed are Proxy Bids or bids placed by users at the time of the sale.

You are able to manage and edit your Proxy Bids up to 30 minutes before the sale start time. After this, you will not be able to delete any bids your have submitted and will be obliged to complete the sale should you be successful.

No. We take the confidentiality and security of our online bidder very seriously. Aston Barclay do not know the values of any Proxy Bids left on the system and will not know if an online bid is a Proxy Bid or a realtime bid.

No. Your Watchlist is designed to allow you to create bespoke catalogues based on the Vehicle Searches you conduct. You can then print these or email them ready for the sale day. We are unable to give you any information regarding past sale prices for any vehicles sold through our auctions.

Yes. We inspect the majority of vehicles offered for sale and assign a grade to each one based on its interior and exterior condition. These grades and reports are available to view within the Vehicle Search or Catalogue areas of our website. We image damage of interest and details other damage on each vehicle. These damage lines and images are available to view online and can be downloaded in PDF prior to the sale. You cannot obtain Vehicle Condition Reports from the auction.

The Buy Now price allows the vendor to offer a vehicle for sale at a fixed price whilst simultaneously running the auction process on the same vehicle. A buyer can end the auction early buy pressing the Buy Now button on the e-Xchange page. Not all vehicles will have a Buy Now price as this option is at the discretion of the vendor.

As with any auction the highest bid at the exact timing of the end of the auction, the hammer falling, will be deemed as the winning bid. Unfortunately your bid may have been received or sent after the end of the auction.

The proxy bidding system will bid intelligently on your behalf beating the previous bid by the minimum bidding increment. If your bid is equal to or more than the dealers reserve then the vehicle will go on sale, show as reserve met and then continue to go up in the minimum bid increments until the end of the auction.

No. If the vehicle remains unsold, it may either be relisted or entered into one of our physical auctions at a later date. It is also possible to leave a proxy bid via Aston Barclay LIVE should you be unable to attend the sale.

Your first point of call would be to speak to the vendor, make them aware of what has happened and see if you can come to a mutual agreement. Unfortunately, you are not covered by our Terms & Conditions in this instance as it is only at the point of collection that you can reject the vehicle.

If you are having trouble setting a listing stock to the auction, you will first need to check that you have filled in all the required fields in e-Hub. If you are still having problems, please contact a member of our digital team.

If your vehicle is a list and collect listing it will be generally be offered for a maximum of 5 days on e-Xchange ,after which the vehicle will be automatically pushed into a pre-agreed physical auction programme.

The vehicle could also be relisted on e-Xchange if it is a list only vehicle sold from your premises. You can also retain the vehicle or contact a member of our team if you would like to manually push it into one of our physical auction channels.

If you are struggling to get hold of the buyer by email and phone after 3 days of your auction finishing then please contact a member of our team who will try to assist you in organising payment and collection.

You will need to select the vehicle in the e-Hub "In stock" section and complete the vehicle listing details. You will be asked to add a reserve price, starting price and also set the auction duration. At this point you also have the option to set a Buy Now price. Once all details are complete, click "Add to e-Xchange".

With List Only vehicles our fees will be invoiced on a regular basis in line with your contractual agreement and can be paid either by Direct Debit or through your normal payment channels in line with our standard Terms & Conditions of Auction.

For List & Collect vehicles being sold from an Aston Barclay centre, fees will include the e-Xchange fee plus any additional Aston Barclay fees incurred i.e. Collection, Valeting etc.

We will collect buyer fees within 48 hours of the completion of Auction in line with our standard Terms & Conditions of Auction. Completion of the auction will be when the hammer has fallen and the buyer has received notification that they are the winning bidder. Buyer fees will be collected through the usual auction payment process.

If the vehicle is purchased directly from the vendor as List Only then the full purchase price should be paid to the vendor via their own preferred payment method within 48 hours of the vehicle auction ending. We advise vendors in this instance not to release vehicles until they have received cleared funds.

If the vehicle is purchased on e-Xchange from an Aston Barclay centre as List & Collect, payment will be collected by the Aston Barclay centre before the vehicle can be released. The purchase price does not include any additional fees incurred post sale at the buyers request i.e. Transport, Enhanced, etc. These will be invoiced separately.