"Husbadn booked"

2

06/11/2018

First the blond at the front desk was extremely helpful and very nice. She was apologetic and try to fix the stay. I'm sorry I don't remember her name. Other than that rooms were not clean when we checked in or on a daily basis. always had to ask for towels. And I think staff or guest were dealing drugs. my husband stays with Best Western for work so we thought we would stay for a family vacation.

bwplushillcountry, Hotel Manager at Best Western Plus Hill Country Suites, responded to this review
Hello Guest,
Greetings from the Best Western Plus Hill Country Suites.
We have noticed your feedback and apologize for the inconvenience.
Your reviews are important to us.
We shall check, investigate and take corrective steps to resolve the issue.
Customer satisfaction is important to us.
Please do visit us again.
Sincerely,
Hotel Manager.

"Bad news"

1

30/10/2018

Had a bad experience. Rooms dirty under beds especially. Smoke smell. Rooms very damp even when you tried to cool it out. Mold on walls. Staff dealing drugs in parking lot..no towels. 3 nights of askig for towels was unacceptable. Shall i go on...

BWHCS, General Manager at Best Western Plus Hill Country Suites, responded to this review
Firstly I would like to thank you for taking the time to review your recent stay at the Best Western Plus Hill Country Suites. It is only through feedback such as yours that we are able to maintain and indeed, where necessary, improve upon the service that we provide to our valued guests.
I was very disappointed to read of your experience during your stay with us. Whilst an apology will regrettably not alter the outcome of your experience on this occasion, I do extend it with all sincerity. I certainly empathize regarding the points you mention in your review especially the poor service you received as a result. This level of service is certainly not acceptable and will be addressed with the concerned parties.
Again, please accept my apology, and I hope that this hasn't put you off a return stay with us again.

"Great Service Staff!"

1

17elopez, McAllen, Texas
01/10/2018

Best Western Hill Country in San Antonio has amazing service staff that take the customer's satisfaction very seriously. They go out of their way to try and help the customer with what they need and always have a smile on their face. The rooms are kept very clean and the breakfast is fresh and hot.

bwplushillcountry, Hotel Manager. at Best Western Plus Hill Country Suites, responded to this review
Dear Guest,
Thanks for choosing to stay at the Best Western Plus Hill Country Suites.
We are happy that you have thoroughly enjoyed your holiday with us.
Thank you for your compliments on the staff hospitality.
Looking forward to seeing you again.
Sincerely,
Hotel Manager.

"Family visit"

5

joesanchez2018, Sacramento, California
05/09/2018

Loved the easy exit on and off freeway right next door to a Wal-Mart which made our 4 day food bill low.There is also 2 fast food places next door. We loved our room nice a roomy Very friendly staff would recommend staying

bwplushillcountry, Hotel Manager at Best Western Plus Hill Country Suites, responded to this review
Dear Valued Guest,
It is really nice to note that that you liked the stay and services at our hotel during your recent visit
Glad to see your positive observations which shall definitely make us run that extra mile.
We look forward to welcome you again soon!!!
Best Regards,
Hotel Manager.

"Absolutely Fantastic"

5

27/08/2018

The only reason I gave an average for location is because the construction and traffic is horrible. Average for sleep quality is strictly due to preference. Other than that I had an extremely fantastic experience at this hotel.

BWHCS, General Manager at Best Western Plus Hill Country Suites, responded to this review
Thank you for taking the time to review our hotel. I sincerely apologize for the inconvenience you you experienced with traffic. We hope you will allow us the opportunity to better assist you in the future.

"Somewhat disappointing "

3

OklahomaGma5, Choctaw, Oklahoma
26/07/2018

This hotel was really hard to get to in the dark because of its location surrounded by road construction. The room had a very moldy smell, certainly due to the bed being directly placed right up next to the wall AC unit. The bedding by the unit stayed damp. The room darkening curtains were hard to keep shut from being blown around by the AC unit. Our room was on the highway side and was noisy. The closet mirror door was broken and is a danger to small children. Otherwise, the room accommodated us very well. Having two TVs was nice and having the extra room with a sofa was good. Breakfast had a good variety of foods though sometimes we had to wait for foods that had run out.

bwplushillcountry, Hotel Manager at Best Western Plus Hill Country Suites, responded to this review
Dear Esteemed Guest,
Thanks for your comments.
I regret that several issues combined to make your stay less than desirable.
We take real pride in offering the best possible guest experience, and I understand that we let you down.
You can be sure we'll do better for you next time.
Nothing means more to us than providing a pleasant guest experience.
Sincerely,
Hotel Manager.

"They truly are the BEST!"

5

23/07/2018

This hotel and its staff are outstanding. My family and I have never been so well treated. Erica at the front desk was very helpful and pleasant. The hotel was very clean, breakfast was delicious and our room was very spacious and clean. I definitely recommend this hotel. We stayed over the weekend. Parking was tight due to several Trucks taking up more then one stall with trailers. However the girls at the front desk were very helpful in directing me where to park even under so much pressure from other impatient guest. Well done! management you should be very proud of your staff.

BWHCS, General Manager at Best Western Plus Hill Country Suites, responded to this review
Thank you For the outstanding review. Receiving feedback such as yours means the world to us.We hope to see you and your family again soon.

"A great place for a family vacation!"

5

DHPersonal, Houston, Texas
06/07/2018

My family and I visited San Antonio over a weekend and used this as our hotel for the duration of the trip. The room had plenty of space for our two children to play, watch a streaming episode of Kipper, and sleep without being underfoot. The breakfast each morning was a hit, the pool was well-maintained and sufficiently large, and the location helped us get to the points of interest quickly and easily. The interior was well-maintained and far classier than what we expected, and the staff were helpful and accommodating. We had a great time in the city and this hotel stay greatly helped with that experience.

bwplushillcountry, Hotel Manager at Best Western Plus Hill Country Suites, responded to this review
Hello Guest,
At the outset, let me thank you for staying at the Best Western Plus Hill Country Suites and taking valuable time to give us a feedback.
Your comments are much encouraging, but of course guide us for improvement.
We shall definitely try to make your next stay still awesome.
Appreciate your patronage.
Sincerely,
Hotel Manager.

"Clean and welcoming hotel"

5

TimeTravelingTexan, Austin, Texas
21/05/2018

The hotel's staff was welcoming and polite. The hotel's common areas were better than most hotels in the same price category. The hotel was close to Hill Country destination North of San Antonio. We would gladly return.

BWHCS, Manager at Best Western Plus Hill Country Suites, responded to this review
Thank you for choosing to stay with us and I am glad to hear that you enjoyed your stay. We look forward to welcoming you back to the hotel in the near future.

"Nice Hotel"

4

30/04/2018

My husband and I will definitely stay at this hotel again. Erica, the manager, was extremely nice and took care of our problem while we were able to enjoy the sights of San Antonio without having to worry about our room or our luggage.
Thank you Erica!

BWHCS, General Manager at Best Western Plus Hill Country Suites, responded to this review
Thank you for the outstanding review. I am thrilled to hear that our front office manager provided you with friendly and caring service. I will be sure to share you wonderful review with Erica and the rest of our staff. We hope to see you again soon.

"The Best Of The North Side"

5

The_Case, Lewisville, Texas
29/04/2018

Best Western has always been good to me. And it was especially good to me at this north San Antonio spot (where Highway 281 is a construction zone at the moment, but will be better soon). This BW has always had good accommodations, and the receptionists at the desk decided to upgrade my room even before I arrived, just for me to get more points. And that's what I opted for. The room I got had the usual trappings for my convenience, but this room also had a jacuzzi. I took advantage of it during my stay and LOVED it! Good walking space for the dolly, and a good night's sleep.
This writer will definitely return to this BW. Please, BW, stay at this location. It's not far from some great eating places and has easy access to 281 and 1604. Downtown is just 15 minutes away. And the recent renovations have made this hotel hideaway even better!

BWHCS, General Manager at Best Western Plus Hill Country Suites, responded to this review
Wow! What an exceptional review, we truly appreciate your business and your trust in us. I am very happy to hear that our staff and service met your needs and expectations. We look forward to welcoming you back to our beautiful hotel and our wonderful city in the near future. Thank you for being a valued rewards member. It is our pleasure to serve you.

"Good for a night, wouldn't stay longer"

3

Arlo89, Phoenix, AZ
27/03/2018

The front desk clerk didn't say hello, wasn't friendly, and barely looked up while finding my reservation. She had her ear buds in the whole time. The room was okay, but a light bulb was out, the curtain was falling off the rod, and half the TV channels didn't work. The room faced the freeway, so there was a lot of noise. Lots of construction in the area, which made the entrance difficult to find.

BWHCS, Manager at Best Western Plus Hill Country Suites, responded to this review
Firstly I would like to thank you for taking the time to review your recent stay at the Best Western Plus Hill Country Suites. It is only through feedback such as yours that we are able to maintain and indeed, where necessary, improve upon the service that we provide to our valued guests.
I was very disappointed to read of your experience during your stay with us. Whilst an apology will regrettably not alter the outcome of your experience on this occasion, I do extend it with all sincerity. I certainly empathize regarding the points you mention in your review especially the poor service you received as a result. This level of service is certainly not acceptable and will be addressed with the concerned parties.

"Great hotel! "

5

22/01/2018

We loved this Best Western room. No big complaints. If we needed something we received it right away. Breakfast had a great selection for both days we needed it. Great location minus the road construction on the freeway. Will definitely be staying here again in March and April.

bwplushillcountry, Guest Relations Manager at Best Western Plus Hill Country Suites, responded to this review
Dear Guest,
Thank you for choosing to stay at Best Western Plus Hill Country Suites and for sharing your amazing experience. We are delighted to read you loved the convenience of our location and enjoyed the service provided by our associates, especially breakfast staff.. Your kind comments will be shared with the entire team. Thanks once more for your business, and we look forward to having you as our guest again in the near future.
Sincerely
Hotel Manager

"amazing"

5

lesliemV6583BE, Bethel, United States
04/01/2018

Being a new senior citizen I wanted better than the hotel/motels we were use to staying at with our children. I want comfort, and now that we can afford it, Best Western makes me feel like a royalty that I've worked hard for all these years.

bwplushillcountry, Webmaster at Best Western Plus Hill Country Suites, responded to this review
Dear Guest,
Thanks for your kind words about our comfortable and friendly hotel with plenty of amenities. We take serving our guests very seriously and are very pleased that we met your needs so well in many ways. I hope you will give us another chance to serve you soon.
Sincerely,
Hotel Manager

"great Christmas"

5

Dean S, San Antonio, Texas
27/12/2017

very clean and the rooms were quiet and breakfast was hot and fresh the desk was very helpful and I was right off major roads and intersections no problem finding the hotel or getting in or out of the parking lot. they did have some vending items that I didn't need exct change for I would have loved some popcorn, but Sonic was next door

bwplushillcountry, Webmaster at Best Western Plus Hill Country Suites, responded to this review
Dear Guest,
Thank you for taking the time to write a review about your recent stay at the Best Western Plus Hill Country Suites. We are delighted to read you liked our well-appointed clean room and friendly staff. We appreciate your review and hope that you will stay with us again on a future trip to the San Antonio area.
Sincerely,
Hotel Manager

"Love!"

5

xninx, Kyle, Texas
24/12/2017

We always stay at this hotel. Staff is friendly & hotel is really nice & newly renovated. Everything is really modern & Beautiful. Breakfast had a wide variety & was really good! Close to a lot of stores & restaurants. Definitely will be back.

bwplushillcountry, Guest Relations Manager at Best Western Plus Hill Country Suites, responded to this review
Dear Guest,
Thanks for your kind words about our staff and friendly hotel with plenty of amenities. We take serving our guests very seriously and are very pleased that we met your needs so well, I'm glad the breakfast was to your liking as well. I hope you will tell others about our property and stay with us again the next time you're in town.
Sincerely,
Hotel Manager

"Don't waste your money or sleep"

1

18/12/2017

Upon arriving to the hotel, the exterior wasn't great compared to other Best Western Plus Hotels we have stayed at, but the lobby was ok. Check in went ok. We went up to our room and instantly it smelled pretty bad and stuffy. First impression there were bugs in the tub, the toilet paper was wet and the tv didn't work. On our way out for the evening we let the hotel staff know and they said we could switch rooms when we returned. My parents staying on the top floor also had issues, but didn't say anything. Upon returning several hours later, we moved rooms. The new room was an “upgraded” suite that had a jacuzzi in the middle of the living area. It was a little odd and not like the ones you get at all inclusive resorts that seem fitting, this one was odd and didn't connect with the bathroom at all. We were exhausted after several hours at a memorial service. Then a loud noise began that appeared to come through the walls and lasted for over an hour. I took video of it and went to the lobby to show the staff. The employee was very unapologetic and offered to switch us to what was our third room. That process took about 40 minutes. We packed up again and headed down the hall. It was almost 1am at this time and we were exhausted and knew we would have to be up in a brew hours for the funeral. The third room was ok, but still the cleanliness was disappointing. The bathroom had beer caps on the floor and also smelled. At checkout the next morning the employee was apologetic but couldn't do much. She offered us $20 off and I didn't think that was enough. She asked me what would make me happy and I said a bigger discount or my money back and she said she couldn't do any more (so why did she ask?). Overall I'm very disappointed. I've stayed at the BWP in Pflugerville and Denton and those two are great! This one really doesn't represent the new branding they've been working towards well at all. I do not recommend this hotel at all and wish we would have stayed anywhere else. I would have rather paid more somewhere else.

bwplushillcountry, Guest Relations Manager at Best Western Plus Hill Country Suites, responded to this review
Dear Guest,
We are sorry that your experience in our hotel didn't meet your expectations due to those points you highlighted. We understand excellence is a continuous work, so we appreciate your feedback, which we have already noted, in order to evaluate them.
We hope to have another opportunity to redeem this experience, so you can verify our capability to meet your expectations.
Sincerely,
Manager

"Great place to stay!!!"

5

Nomadic_Noodles, Del Rio, Texas
28/11/2017

Stopped by the BW hill country suites the other day for some well deserved leisure time. The hotel is located in a great area with tons of activities and places to eat at your disposal. After dropping our carryon and taking showers we got some supplies at Whole Foods, from there we strolled through La cantera mall and got our grub on at Pashas and Sushishima. Again we all had a great weekend.

bwplushillcountry, Webmaster at Best Western Plus Hill Country Suites, responded to this review
Dear Guest,
Thanks for your comments. I'm glad you had a pleasant experience with us and benefited from our convenient location. I hope you will make us your first choice every time you come to San Antonio. We take real pride in serving guests and look forward to serving you again soon.
Sincerely,
Hotel Manager

"The manager saved the day"

5

Ryan R, Tyler, Texas
27/11/2017

I cannot say enough nice things about the employees at this hotel. I travel a fair amount for business, but traveling with family is a different ballgame. The staff was so helpful and understanding. One of my kids got sick in the middle of the night. The manager was so nice about the situation. He had our clothes and personal blankets washed and waiting on us when we got back to our room at the end of the day. That was way above and beyond... Again, all the staff was so nice - including the cleaning ladies, breakfast staff, and desk staff. The hotel and my room were clean and everything worked. The sound in the room was good too. I didn't hear anything outside our room.

BWHCS, General Manager at Best Western Plus Hill Country Suites, responded to this review
Wow! What an exceptional review, we truly appreciate your business and your trust in us. I am very happy to hear that our staff and service met your needs and expectations. We look forward to welcoming you back to our beautiful hotel and our wonderful city in the near future.
Sincerely,
Kevin Masutani

"Hill Country"

4

ramonroy2, San Angelo, Texas
22/11/2017

Hotel was super. The roads around it--terrible! Plan on delays daily. Traffic flow is very slow. Too many turns & twists but if you add extra drive time you should be okay!There
are many stores nearby-WAlmart is within walking distance.

bwplushillcountry, Webmaster at Best Western Plus Hill Country Suites, responded to this review
Dear Guest,
Thanks for your comments. I'm pleased you had a good experience with us although I regret that our convenience and fair pricing weren't enough to satisfy you. We take real pride in our hotel, and I apologize if we let you down in any ways. We want you to have the best possible experience here, and we're working toward complete satisfaction of all guests.
Sincerely,
Hotel Manager

"Quality stay, great rooms and service!"

5

kevinlV8354OE, Mountain Top, United States
20/11/2017

The hotel is very modern yet cozy. The rooms are spacious and the staff was excellent. They provided a lot of information on the surrounding area. Great location to see San Antonio or Austin and the hill country.

bwplushillcountry, Webmaster at Best Western Plus Hill Country Suites, responded to this review
Dear Guest,
Thank you for your kind review! We truly appreciate your kind words about our staff. It's definitely a boost for us every time we hear positive reviews such as this. We will be sure to let all of the staff know that they made an impact during your stay. We hope to welcome you back to the hotel soon!
Sincerely,
Hotel Manager

"Perfect very time!"

5

13/11/2017

Anytime we come to San Antonio this is the place we love to stay it's always clean friendly staff go out of their way to get us whatever we forgot and the location is great for restaurants and shopping

bwplushillcountry, Webmaster at Best Western Plus Hill Country Suites, responded to this review
Dear Guest,
Thanks for your kind words about our hotel and our friendly staff. We take great pride in being the best hotel in San Antonio. I hope we can serve you again soon.
Sincerely,
Hotel Manager

"a remarkable bucket list trip"

5

gordons620, Farragut, United States
12/11/2017

My group received the very best care and respect from each and every staff member of the Best Western Plus Hill Country Suites in San Antonio Texas. They helped us with directions, maps, places to dine and they treated us like family.

bwplushillcountry, Webmaster at Best Western Plus Hill Country Suites, responded to this review
Dear Guest,
Thank you so much for sharing your great stay experience. I'm glad to hear you enjoyed the hospitality of our staff. They truly care about providing the best guest experience. We look forward to you returning again very soon.
Sincerely
Hotel Manager

"Cheezy. Sleezy. Gross"

1

IamDaenerys, San Miguel de Allende, Mexico
06/11/2017

I love Best Western Plus properties. Try to stay in them every chance I get. But this one is to be avoided.
Why? Let's address security first. The back door is not locked. No key is needed to get in. The parking lot is easy access from the street and anyone can drive to the back of the property and gain access. This gives them carte blanche to the pool, the spa and the inside of the hotel.
The people I saw using the pool and spa were not hotel guests. It was a warm evening and they were just enjoying the amenities. They were not the type of people you would like having access to your unlocked car, or even a locked car. I was uncomfortable with this and never in my life saw an unsecured pool area. Typically, a room key is needed.
Secondly, the property was in a bit of a shambles with the wallpaper torn around the base of the steps.
A guarantee is offered and I wanted to talk to the manager. I was told he would call me. Never did. However, the gal at the desk who I later spoke to on the phone gave me some Best Western points as compensation.

BWHCS, General Manager at Best Western Plus Hill Country Suites, responded to this review
I was very disappointed to read of your experience during your stay with us. Whilst an apology will regrettably not alter the outcome of your experience on this occasion, I do extend it with all sincerity. I apologize that our pool area and back door were not as secured as you'd like. We will use your feed back to implement improvements. However, I can assure you we have had not issues at our property and have an employees present 24 hours a day along with 24 hour surveillance. Also I do apologize for our wallpaper in the stairwell unfortunately we just installed our wallpaper and are waiting on a decretive wall piece and boarder for our stairwells. We are anxiously awaiting for its arrival and look forward to completing our renovation.

"Best Western Plus Hill Country Suites"

5

668genej, Riverside, United States
24/10/2017

Hotel was clean, well maintained. Rooms were very nice, and the breakfast was better than most for a free morning breakfast included. Great for people who want a clean quiet room for a reasonable price.

bwplushillcountry, Webmaster at Best Western Plus Hill Country Suites, responded to this review
Dear Guest,
Thank you so much for your kind words. I'm so pleased that you found us a clean and pleasant place to stay and that our amenities were to your liking. We take real pride in this hotel and in serving guests like you, and I'm extremely happy that you had such a pleasant stay. We look forward to having you with us again soon.
Sincerely,
Hotel Manager

"Great Room"

5

JennyPatel, Brownsville, Texas
19/10/2017

The hotel room was very spacious and clean. I stay at a lot of hotels and this one was exceptional. I have seen rooms where there is hair in my restroom or bed and I did not see a single hair. The beds were comfortable and the hotel was well maintained.

bwplushillcountry, Webmaster at Best Western Plus Hill Country Suites, responded to this review
Dear Guest,
We very much appreciate and value your feedback. It is always a pleasure to receive positive feedback. I will share this review with my team and we'll strive to make your next stay even better. Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than this one.
Sincerely,
Hotel Manager

"BW visit"

4

268betzaidar, Dallas, Texas
09/10/2017

Good value and breakfast items were great. Family was excited to find breakfast tacos on the menu. Even my picky eaters found something to eat feom your varied breakfast items. We are glad we chose BW.

bwplushillcountry, Webmaster at Best Western Plus Hill Country Suites, responded to this review
Dear Guest,
Thank you so much for your kind words. I'm so pleased that you found us a clean and pleasant place to stay and that our amenities were to your liking. We take real pride in this hotel and in serving guests like you, and I'm extremely happy that you had such a pleasant stay. We look forward to having you with us again soon.
Sincerely,
Hotel Manager

"Very nice hotel with great location"

5

sharistar, Austin, Texas
02/10/2017

Very clean, wifi worked, comfy bed, large room. Breakfast has everything, waffles, eggs, sausage, biscuts gravy & more. Only complaint is that they allow guest to smoke cigarettes & cigars in pool & hot tub. But there are no ashtrays! So there are cig butts and ashes all over pool areas, which stepping on with bare feet is not pleasant at all. Hint: ask for room on backside of hotel because of hwy traffic noise.

bwplushillcountry, webmaster at Best Western Plus Hill Country Suites, responded to this review
Dear Guest,
I'm happy you had a nice experience with us, and I sincerely thank you for your positive comments. I'm very pleased that our hotel impressed you.We have taken note of these comments.we will continue to improve our services and infrastructures.We look forward to having you with us again soon.
Sincerely,
Hotel Manager

"Grenat hotel"

5

19/09/2017

Had a wonderful stay there. The staff was very friendly and helpful. Would recommend this place to my friends. Good breakfast, clean rooms and very quiet. Close to many places. If you need transportation they can set you up.

bwplushillcountry, Webmaster at Best Western Plus Hill Country Suites, responded to this review
Dear Guest,
Thanks for staying with us. I'm very glad that our hotel impressed you in so many ways. We focus on offering a guest experience that will satisfy a wide range of travelers. When you're in the area again, I hope you will make us your first choice. We'll be here when you need us with another great stay that you're sure to like again.
Sincerely,
Hotel Manager

"DO NOT STAY HERE DO NOT CARE ABOUT THEIR GUESTS"

1

LARRY H, Victoria, Texas, USA
21/08/2017

Horrible service fire alarm goes off at 2 a.m. in the morning the person at guest services calls his manager instead of the fire department and manager does not call the fire department either, a guest does, when Erik was asked did you call the fire department, I called my manager. So to me all of the guests staying there were no big deal to the manager as long as they got their money from all of us and on top of that when Best Western Corporate was call they didn't care either. We only stay at Best Western locations but sure makes you want to consider other hotels with the so called caring even corporate gives. The room had black hair in the tub and walls, trash on floors that shows it was not cleaned or vacuumed and the main area halls were dirty and in on spot was a dead roach. They also did not lock the back door where you would have to use your key to get it they left the lock turned where the door would never shut all the way. The good side, they had a decent breakfast. This was a first time in the particular BW hotel close to where we needed to go but DO NOT RECOMMEND THEM AT ALL. Staff was not knowledgeable and manger again did not care about the guests.

bwplushillcountry, Webmaster at Best Western Plus Hill Country Suites, responded to this review
Dear Guest,
Thank you for your review and staying at the Best Western Plus Hill Country Suites.
We appreciate your feedback.Please allow me to offer our apologies for the inconveniences that impacted your stay.
Your observations has been taken up by a team for verification and necessary actions.
It shall be our endeavor to offer a fantastic experience to all our guests,but regret that this was not case with your stay.
It you would like to get away in near future,I shall personally assist you to ensure that you get a fine stay as we don't want your last memory of this hotel to be a negative one.
Regards,
Hotel Manager.

"Great location for businnes or pleasure"

5

Nancy M, Aransas Pass, United States
18/08/2017

Friendly staff, and excellent location. Nice clean pool and good patio furniture. Good breakfast. I have stayed here many times and highly recommend this BW Plus hotel. The location is great for accessing major highways to get anywhere in the city. Close to Costco and lots of restaurants.

bwplushillcountry, webmaster at Best Western Plus Hill Country Suites, responded to this review
Dear Guest,
I'm Happy you had such a nice experience with us, and I sincerely thank you for your positive comments and pleasant stay. We look forward to having you with us again soon.
Sincerely,
Hotel Manager

"family stay gone bad"

2

Y9342CYjessicag, robstown, United States
14/08/2017

i will not be staying at a best western ever again it had been over a year befor i decided to stay at one again because of past stay there seems to be no changes they said i would get a discount for my dirty room which they never came to clean but i never got it i was so mad when i saw that the sheets had blood stains and a house keeper had been at the hotel with her boy friend almost all day just bad all around wont be staying at a best western again

BWHCS, General Manager at Best Western Plus Hill Country Suites, responded to this review
Thank you for taking the time to review our hotel. I sincerely apologize for the inconveniences you experienced during your stay with our hotel. I will be sure to look into the issues you have mentioned and have them corrected. Should you wish to discuss your experience please feel free to contact me.
Sincerely,
Kevin M

"Room keys did not work"

3

laurenmM3119QN, Huntsville, United States
07/08/2017

Could not access my room without having staff open the door with their master key. Also a lot of renovating happening and check in took a while because only one person was working the front desk and there were multiple people in line plus people calling the front desk.

BWHCS, General Manager at Best Western Plus Hill Country Suites, responded to this review
Thanks for taking the time to review our hotel. I'm sorry that a few issues detracted so much from your stay. We focus on providing the best possible experience and clearly let you down in some ways. We're working every day to make the hotel better for all guests, and I hope you'll give us another try soon to see how we're changing.
Sincerely
Kevin M

"Needs updating, poor service"

2

G3542BYjam, Austin, Texas
07/08/2017

Checked in around 6:00 pm, room was not ready. We were told they had a full house the previous day. It took 3 attempts at getting us a clean room. First 2 rooms we went to we found beds not made and trash on dresser/table. The 3rd room, the one we stayed in appeared to be ready, except for a sign on the wall that said "wet tile", which we noted pieces of dried cement/grout on the floor of the entryway and leading into the restroom. I had to sweep it up myself. The room needs repair/updating, broken handles on drawers, broken grill cover on AC unit, beds squeak and uncomfortable, big rip/tear in sofa cushions. And whole building has a musty, cigarette smell.

bwplushillcountry, Webmaster at Best Western Plus Hill Country Suites, responded to this review
Dear Guest,
Thanks for your comments. I'm sorry that several issues combined to make your stay less than desirable. This is especially troublesome since we satisfy so many others. We take real pride in offering the best possible guest experience, and I understand that we let you down. You can be sure we'll do better for you next time if you give us another chance.
Sincerely,
Hotel Manager

"Flawless stay!"

5

06/08/2017

Extremely happy with our stay and will be returning! The rooms were great for the price, the location was in a less busy neighborhood. Which we loved! The staff was amazing! Mainly the front desk and the cleaning lady. Seriously.. they made the stay absolutely enjoyable!!! They were the kindest souls and went above and beyond to make sure we were taken care of. I will be returning!

bwplushillcountry, Webmaster at Best Western Plus Hill Country Suites, responded to this review
Dear Guest,
Thanks for your comments. I'm pleased that you would recommend this property and that you found our hotel to be a nice place to stay. I'm so pleased that your experience was nice enough here that you would recommend us to others. I hope you have a chance to do that. If you have family members, friends or colleagues traveling in this area, make sure they know about our hotel. We'll do a great job meeting their needs too.
Sincerely,
Hotel Manager

"Trip to Six Flagd"

5

Pedro G, Laredo
04/08/2017

We had no problems on our stay and recommend this hotel. The suite room was clean and spacious and the beds were comfortable. The hotel was very nice and clean. The breakfast was delicious and there was a variety of items.

bwplushillcountry, Webmaster at Best Western Plus Hill Country Suites, responded to this review
Dear Guest,
Thanks for your comments. I'm pleased you had a good experience at our clean, spacious hotel. We're here to do whatever we can to make your experience as nice as possible. We'll be here for you in the future when you need us.
Sincerely,
Hotel Manager

"Overall bad experience with terrible customer service"

1

nesey2, washington dc
04/08/2017

We stayed at this hotel for 6 nights while our family member was in critical condition at a nearby hospital.
When we first checked in, the room they gave us hadn't been cleaned. We said we would be happy to wait for them to fix the bed/trash etc, but they didn't want to do that and tried to find us another room.
After 45 minutes, they put us on a floor that was closed to all other guests because it was under construction (smoke detectors covered, work lights in the hallway, walls being repaired, carpet with paint and materials all around). We can deal with all this, but there was zero concern from the hotel staff, no apology, just overall rude staff.
Today, we tried to extend our stay one more night. They were so incredibly unhelpful. I just can't believe the lack of general service at this hotel.
I used to like Best Western but I don't see a reason to ever use them again.
For most people, this hotel may be fine, just hope that your stay goes without any issues.

BWHCS, General Manager at Best Western Plus Hill Country Suites, responded to this review
Firstly I would like to thank you for taking the time to review your recent stay at the Best Western Plus Hill Country Suites. It is only through feedback such as yours that we are able to maintain and indeed, where necessary, improve upon the service that we provide to our valued guests.
I was very disappointed to read of your experience during your stay with us. Whilst an apology will regrettably not alter the outcome of your experience on this occasion, I do extend it with all sincerity. I certainly empathize regarding the points you mention in your review especially the poor service you received as a result. This level of service is certainly not acceptable and will be addressed with the concerned parties.

"Great Best Western hotel!"

5

SHARON P, Round Rock, Texas
24/07/2017

This Best Western Plus hotel is located in the northwest Stone Oak area of San Antonio on Highway 281. It was clean and nicely decorated. Our room was clean and the king-size bed was a little on the hard side, which I love, but my husband likes a softer bed. We had a refrigerator, microwave, HD television, and coffee maker. A free full breakfast is served (scrambled eggs, sausage, cereal, waffles, toast, biscuits and gravy, beverages and coffee). When our t.v. remote didn't work, we advised the front desk on our way out to dinner. When we returned, Diane left a note and new remote on our bed telling us that she had it replaced for us and it worked fine. She was very helpful and even gave us extra pillows (my husband has a bad back). We were very pleased with our stay.

bwplushillcountry, Webmaster at Best Western Plus Hill Country Suites, responded to this review
Dear Valued Guest,
It is really nice to note that that you liked the stay and hospitality at the Best Western Hill Country Suites during your recent visit.
Glad to see your positive observations which shall definitely make us run that extra mile.
Special thanks for appreciating Diane.
It's our privilege to host valued guests like you.
We look forward to welcome you again soon!!!
Best Regards,
Hotel Manager.

"Loves my stay. Enjoyed the breakfast during our stay.."

5

Erica L, San Antonio, Texas
24/07/2017

I will return during my next stay in san Antonio. The staff were very helpful. The rooms were very comfortable and very clean. My kids loved the pool and I enjoyed the work out room.. Loved that the had a laundry room.

bwplushillcountry, Webmaster at Best Western Plus Hill Country Suites, responded to this review
Dear Valued Guest,
Thanks for staying at the Best Western Plus Hill Country Suites and expressing your satisfaction through the review.
Your review is very much encouraging and motivating for all the hotel staff.
We continuously make efforts in upgrading our hospitality and guest comfort.
It is a pleasure to serve guests like you and your comments shall motivate us to better our hospitality.
Hope to see you again soon!!!
Regards,
Hotel Manager.

"Super Service"

5

M8352BVrobins, The Woodlands, United States
12/07/2017

This hotel has a super staff, great breakfast, very nice rooms, exceptionally comfortable beds and pillows. Great experience and we will be back! Another note about the breakfast...quality food, great presentation, and awesome selection!

bwplushillcountry, Webmaster at Best Western Plus Hill Country Suites, responded to this review
Dear Valued Guest,
Thank you for choosing the BW Plus Hill Country Suites.
It is nice to know that you enjoyed the stay and services.
We are looking to improve our overall services still better.
Definitely we are improving a lot and we look forward for your next stay so that you can experience it.
Regards
Hotel Manager.

"Nice location"

4

M8578DJkarls, Katy, Texas
10/07/2017

In the middle of everything my family and I did. We had a bit of trouble with our first room and told the front desk our problem and were immediately moved to a nicer room. Good breakfast and coffee. We will likely return to this location for future vacations.

bwplushillcountry, Webmaster at Best Western Plus Hill Country Suites, responded to this review
Dear Guest,
Thanks for your comments. I'm pleased you had a good experience with us although I regret that we couldn't completely satisfy you because of some problems despite our efforts. We take real pride in our hotel, and I apologize if we let you down in any ways. We want you to have the best possible experience here, and we're working toward complete satisfaction of all guests.
Sincerely,
Hotel Manager

"Vacation"

4

388cammieh, Arlington, United States
10/07/2017

Very nice staff. Comfortable sleeping. Very good breakfast choices. Nice enviroment. Easy access to highway and not far from San Antonio River Walk, or Sea World. Would recommend to any family coming to stay in the area.

bwplushillcountry, Webmaster at Best Western Plus Hill Country Suites, responded to this review
Dear Guest,
Thank you for your comments. We are very happy to hear that you had such a pleasant stay in our hotel and that you found the accommodation both spacious, pleasant and good value for money. We look forward to your return visit.
Sincerely,
Hotel Manager

"Great Staff"

4

W8680DHstevenl, Cypress, United States
10/07/2017

Staff was great but property was under renovation so was somewhat difficult. Overall experience was great and location was great for my trip. Would definitely stay here again. Close enough to river walk and to the rivers in New Braunsfels.

bwplushillcountry, Webmaster at Best Western Plus Hill Country Suites, responded to this review
Dear Guest,
Thanks for your kind comments. I'm so pleased that you would stay with us again, and I hope you have the opportunity to do that soon. We take pride in this hotel and its amenities and sincerely appreciate the opportunity to serve you. I'm glad we could satisfy you, as we do so many others each day. Thanks again for your pleasant feedback.
Sincerely,
Hotel Manager

"San Antonio"

1

christinedE4179DW, San Antonio, Texas
04/07/2017

The hotel personnel was friendly upon check in. We get to our room and want to take showers and find out there's no towels we had to go down and ask for towels twice the first night the second day we bought tickets to SeaWorld which were from the hotel and we were told by the hotel personnel that parking was included in the price of the ticket which we get to the park and find out that was not the case parking is not included we get home from SeaWorld ready to take showers again no towels in the room again we have to call down to speak with the front desk they ensured us they would send towels soon as possible which took them quite a while to bring up our towels

"Could have been better"

3

03/07/2017

3rd floor smelled like skunk, room had a muggy odor. Vending machines do not work. Not enough luggage carts. Bed wasn't hard as a rock and sofa bed springs were busting through. best part was breakfast

"Decent and clean and worth the $ paid"

3

Tina K, League City
03/07/2017

This hotel was clean and the staff was friendly. The room I was in had a little musty or mildew smell but the price was worth it. One employee was very inconsiderate and parked their vehicle in the handicapped spot every day and I was traveling with someone that was handicapped and had a parking placard, unfortunately the staff was inconsiderate and did not think about this. After reporting it the 1st night it was NOT moved and it happened every night we were there

"3 Ice machines, None Working, Staff Did Not Care"

2

M9477ZRroberts, San Antonio, United States
03/07/2017

ROOM REVIEW 1. No ice. (3 machines, none functioning) 2. Toilet that flushes only the back half of the bowl (loudly). 3. Poorly laid out bathroom; featuring a towel rack that is as far from the tub/shower as possible, and that we both bumped our heads on when approaching or rising from the toilet. 4. Room phone not working. 5. Three lamps had convenient desk level electric outlets … that worked on only one of them. 6. The front desk staff was not interested on correcting any of these issues when I called (on my cell phone – see #4 above). On the plus side, the bed, couch, and chair were firm and comfortable.

"Noisy, but nice"

3

Solar-sailor, Rockport, Texas
30/06/2017

The hotel is noisy - all of it is noisy. I could hear the kids running upstairs all night. The manager finally found their parents and got them to stop running and running and running.
Breakfast was awful - just as you expect a free breakfast to be. Mcdonalds is INSIDE the Walmart.

"Avoid this hotel"

1

29/06/2017

Awful stay! Please avoid this hotel! It has no concern for guests' needs or making sure they are taken care of. I just arrived and Annie at front desk has a horrible disposition, she wasnt welcoming at all. We left out things in the room with the do not disturb sign and arrived to find my bathroom distroyed and dirty. We callled front desk and apparently they were doing repairs in the room next door and the manager would call us 15 mins later our we heard huge bangs coming from our bathroom with ceramic parta flying all over and water spilling out. This was at 9:30pm try to sleep with banging noise, dirty water everywhere and broken ceramic parts all over! Again we callen front desk and Annie said she was not in charge and couldnt do anything about it!!!!! What kind of customer service is this, we still didnt hear from the manager, hopefully at least they can give us are money back so we can switch to another hotel!!!! Awful experience!! And I forgot to mention the musty ugly smell in the room, hallways and lobby!

"Anything but hospitality"

2

kevincG2176KW, Napoleonville, United States
26/06/2017

Arriving late on an advanced reservation, the room was not ready and the hotel did not have sufficient supplies to properly prepare the room, i.e. Sheets, blankets and pillows. So, we made our own bed while housekeeping worked 2 doors down the hall and then they took a break. The next day, housekeeping took all the towels, but did not make up the room and there were no more towels available because they were busy. Best of all, this somehow became my fault since I didn't ask for towels. I did ask, 3 times. Front desk made up for this with sarcasm and slowness. The facility was very nice, but the employees need training in what it is to work in a service industry.

bwplushillcountry, Webmaster at Best Western Plus Hill Country Suites, responded to this review
Dear Guest,
Thanks for your comments. I'm pleased you had a good experience with us although I regret that we couldn't completely satisfy you. I'm glad we could take care of things for you. We take real pride in our hotel, and I apologize if we let you down in any ways. We want you to have the best possible experience here, and we're working toward complete satisfaction of all guests.
Sincerely,
Hotel Manager

"Summer Trip"

4

setsuk0l, Richmond, Virginia
24/06/2017

The stay at the Hotel had up and down experiences. The ice machine stayed broken most of the time. Room not cleaned at all one day. Could not get receipt at checkout. Checkin was adequate but attitude of some employees was really poor,

bwplushillcountry, webmaster at Best Western Plus Hill Country Suites, responded to this review
Dear Guest,
Thank you for the review. I'm sorry we failed to meet your expectations. I sincerely apologize that we let you down and assure that action is already being taken to make things better for the future. We'll work to provide a more consistent experience in the future.
Sincerely,
Hotel Manager

"Business trip"

5

M6803SPmarkh, sunset, tx, United States
24/06/2017

Great overall hotel, fantastic value. Breakfast was very good, lots of options for everyone. Free USA Today, internet was faster than most hotels, huge tv in a good position. Lots of options for food in walking distance, and backs up to walmart for a short walk for conveniences. I'd like to stay here every trip

bwplushillcountry, webmaster at Best Western Plus Hill Country Suites, responded to this review
Dear Guest,
Thank you for your feedback. Positive feedback provide us with the motivation we need to continue our services.I'm glad we could satisfy you.I hope you will visit us again and see our commitment towards providing superior services and facilities.
Sincerely,
Hotel Manager

"The price must be for location......"

3

cmb2, Magnolia, Tx.
22/06/2017

When I have very short stays when traveling alone, I always choose Best Western unless there are none conveniently located. This place was most convenient to where I was going, so I booked a regular king & got Rm 315 since I requested upper floor away from an elevator. The room itself was good, clean, everything worked (including excellent wi-fi), but the mattress is starting to crater on the side nearest the phone. Since I HATE sleeping in uncomfortable craters, I tried to sleep in the middle or on the other side (nearest the window & AC), but kept sliding back down into the crater. Kept waking up every hour all night long, so I did not get a restful night's sleep. Also was surprised there was no fresh fruit at breakfast, only watered-down orange juice, apple juice (which I can't drink for medical reasons), fruit-flavored yogurt or fruit jam for toast or Texas-shaped waffles. There were empty spaces on the counter where fruit would normally be in bowls or baskets. Would've liked to have a banana or other fresh fruit but settled for watery orange juice, scrambled eggs, bacon, bagel + cream cheese & coffee. Did not use the pool or gym, just the room. I was also surprised when they put in an authorization to my credit card overcharging me for the room, then said the overcharge portion would fall off the credit card after they inspected the room after my departure to make sure there was no damage or items missing. Never had this happen in all my Best Western stays & was not warned about this in advance. This is tacky on BW's part & the desk employees claimed this has always been policy for that hotel. Like I said, I've stayed at BW's all over the world & never had this done. Guessing I need to list in my personal profile from now on that I don't want a mattress that's starting to crater on 1 side. You would think that would be SOP for a chain as good as Best Western, but not at this location.

bwplushillcountry, Webmaster at Best Western Plus Hill Country Suites, responded to this review
Dear Guest,
Thanks for taking the time to share your comments. I'm sorry that several issues combined to make your stay less than desirable. I completely understand why you would be upset, I'd feel the same if I had your experience. We take real pride in offering the best possible time for our guests, and I see that we let you down. Any staff being rude to guests is taken very seriously and I will be following up. You can be sure we'll do better next time. Nothing means more to me than providing a pleasant time for our overnight guests.
Sincerely,
Hotel Manager

"Very nice and cool hotel"

5

18/06/2017

Always a place to expect a warm like if your at home. Very attentive to customers needs . The breakfast wow!! ,hot food ,clean areas very good amount of all foods . Management is excellent always concerns at are needs

"Consistent quality"

5

francesmU1610LB, Plano, United States
12/06/2017

From San Antonio Texas to Colorado Springs to Mackinaw City, Michigan we have enjoyed our stays at Best Western Plus Hotels as we have vacationed over the last 2 years. Consistent service with a well maintained room and good beds with an excellent breakfast has provided an ideal place to take our kids and grandkids as we travel. Happy Hour for the Family, is a real plus in San Antonio.The beach in Mackinaw City was fantastic for our grand kids and swimming pools are always great. We look for Best Western Plus first, whenever we travel.

bwplushillcountry, Webmaster at Best Western Plus Hill Country Suites, responded to this review
Dear Guest,
Thanks for your comments and for being a long-term guest. I'm glad you had such a nice experience with us, and I sincerely thank you for your positive comments. We enjoy providing a great experience for all kinds of travelers, and I'm very pleased that you enjoyed being with us at our hotel. We'll be here for you in the future if you visit the area again, and we always strive to maintain a great experience for our guests like you.
Sincerely,
Hotel Manager

"14 day stay"

4

Johnr1997, Homosassa, Florida
12/06/2017

The facility was great for the price. The desk staff was as good as they come. The were courteous, very helpful, and sincere. The breakfast was was very good. I would stay again and strongly recommend it to others. They are in the process of renovation but that was a minor problem compared to the quality of the help.

"i enjoyed my stay at the Best Wsestern"

5

Anna G, Houston, United States
12/06/2017

really enjoyed the night at Best western, wish i could have enjoyed another night. the front desk when asked helped us locate a church and time to attend services. They also provided us on how to arrive to our location and also informed us where the bar ws for water, cokes and coffee. They also asked us when leaving for the evening if we needed anything else that evening. The room and furniture was very clean and the bed was so comfortable and the pillows were so soft.

"Great breakfast"

4

547mistym, Grapevine,
10/06/2017

We stayed for one night. Rooms are clean. Beds are comfortable. Location is good.
The included breakfast is great! Be sure to make a waffle, they are in the shape of Texas! The kids absolutely loved it!

bwplushillcountry, Webmaster at Best Western Plus Hill Country Suites, responded to this review
Dear Guest,
Thank you so much for your kind words. I'm so pleased that you found us a clean and pleasant place to stay and that our amenities were to your liking. We take real pride in this hotel and in serving guests like you, and I'm extremely happy that you had such a pleasant stay. We look forward to having you with us again soon.
Sincerely,
Hotel Manager

"Average"

3

Ann P, Houston
08/06/2017

The staff all seemed new. When we got there we were told we would have to pay $30 extra for early check-in. We were there 2 hours early. We're not offered to leave luggage there or anything. We had to wait til exactly 3 before they would let us check in. Never before has that happened at any hotel. Not a very welcome feeling overall. Not rude just bare necessities. On a plus note the breakfast was very good. The lady that was cooking was Very customer service friendly and the food was good.

bwplushillcountry, Webmaster at Best Western Plus Hill Country Suites, responded to this review
Dear Guest,
Thanks for your comments. I am glad you like the breakfast and staff was appreciated for the customer service. I'm terribly sorry that we failed to meet your expectations in some ways. Housekeeping staff received additional training in the level of cleanliness required of them as our employees. We take real pride in this hotel and believe that pride shows in everything we do. I'm disappointed that we could not satisfy you, and I hope you will try us again in the future.
Sincerely
Hotel Manager

"Good value for our money"

4

EDWARD B, CALGARY
03/06/2017

This hotel was located in area of city that was very accessible to good freeways and was close to nearby attractions. The breakfast was very acceptable and had good variety. The room was clean and neat. parking was very good as was the hot tub and pool. The bedroom and bath were both well appointed. The beds were comfortable and had lots of pillows.

bwplushillcountry, Webmaster at Best Western Plus Hill Country Suites, responded to this review
Dear Guest,
Thanks for your kind comments about our well-located hotel. I'm so pleased that you would stay with us again, and I hope you have the opportunity to do that soon. We take pride in this hotel and its amenities and sincerely appreciate the opportunity to serve you. I'm glad we could satisfy you, as we do so many others each day. Thanks again for your pleasant feedback.
Sincerely,
Hotel Manager

"Bargain"

3

30/05/2017

The only 2 concerns with the this hotel is that siri guided us wrong in finding it. She has us 11 miles past it... and had very tiny non supportive pillows. Other than that, a good bargain for the area on Memorial weekend.

BWHCS, General Manager at Best Western Plus Hill Country Suites, responded to this review
Thank you for taking the time to review our hotel. I sincerely apologize for the miss guiding direction provided by my front desk agent. I will be sure to address this issue with my front desk staff. I will also meet with my Housekeeping staff regarding our hotel pillows and have them replaced immediately.
Sincerely,
Kevin Masutani
General Manager

"Couldn't wait to get out of here!"

1

lelefante7210, San Diego, California
29/05/2017

One person at the front desk, managing the staff and anything else. Physically unable to leave front desk at times. Very poor! The maids did not speak English, so if we need something, we had to call the front desk and wait until she could get time to locate the maids and tell them what we needed. We were 2 floors above the pool, lots of loud noise. We called the front desk at 8PM and were told the noise rule goes into effect at 10. So, we waited until 10:10 and were told there is nothing more they could do about it. Our room was dirty, the drain stopper was missing and we could see black gunk in it. I know they were remodeling at the time and our room was very old and showed it. We were there for 5 days and asked for another room away from the pool. We got that and the room was as bad as the first one. Breakfast food was terrible. I'm guessing all the hot stuff was cooked in a microwave. When we came back at night, the security door was not working with our room card or another couple trying to get in. We could see the front desk clerk and were banging on the door. Took her about 5 minutes to respond. Then she just kept it propped open, so people could get in. So much for security! I would never consider staying here again if they paid me. I would never recommend to anybody.

BWHCS, General Manager at Best Western Plus Hill Country Suites, responded to this review
Thank you for taking time to write a review regarding your experience with us at the Best Western Plus Hill Country Suites. I would Like to apologize for the issues you experienced while staying with us. Our guests are our number one priority and if someone is dissatisfied with their experience, we work very hard to correct it immediately in order to turn their experience around. We encourage all of our guests to inform staff of any and all issues so it is possible to correct it in a timely manner. I can assure you I will meet with my front office staff regarding there service in resolving any of your issues. This level of service is unacceptable and will be addressed immediately. I hope that you will allow us the pleasure of having you as our guest in the future.
Sincerely,
Kevin Masutani
General Manager

"Trip"

5

dianaaZ1265ZH, Corpus Christi, Texas
27/05/2017

Beautiful place. Location was good and very convienent will come back probably in couple of weeks. We did see some deer roaming around. Cant wait to come back. Front desk very nice and helpful breakfast was okay

"Good stay for the money!"

4

25/05/2017

My stay was overall good. Comfortable beds & clean room. They could improve the breakfast selections and make sure to put out fresh fruit please! Everything else was definitely to my satisfaction. :-)

bwplushillcountry, Webmaster at Best Western Plus Hill Country Suites, responded to this review
Dear Guest,
Thanks for your comments. I'm glad you has a nice, quiet and comfortable experience with us. We'll take your comments about breakfast into consideration and see if we can make improvements. We take real pride in providing a great experience and look forward to serving you again very soon.
Sincerely,
Hotel Manager

"Hotel is dirty and dingy."

2

Nancy B, Fuquay-Varina, North Carolina
24/05/2017

Booked a suite which turned out to be handicapped equipped. I am not handicap. The hotel was extremely dirty, carpet stains and debris throughout halls and breakfast area. Since the "Plus" Best Western hotels are supposed to be an upgrade, this one surely misses the mark! Would not recommend or book again.

BestWesternHotels, Corporate at Best Western Plus Hill Country Suites, responded to this review
We are sorry to hear that your recent stay with us did not exceed your expectations. We appreciate your feedback and will use it to make improvements to offer guests a better experience in the future. We hope you will give us another chance and stay with us again. -Best Western Hotels & Resorts

"Decent motel for the price"

3

Jolz88, Nebraska
16/05/2017

We were with a large group of friends in town for a wedding. The front desk staff was very accommodating. The 1st floor room was fine.. a little musty, but comfortable, however we had no hot water in the shower but the sink water was hot. Strange. Was excited for the Wine and Beer reception on Thursday... but they were out of both. That was a little disappointing. Breakfast was good! Pool was Cold!
We were hanging around the pool on the afternoon of Thursday the 4th, waiting for the wine and beer reception, when a 3rd floor window comes crashing down on the pool deck! Thankfully, no one was under it or close enough to get hurt by the flying glass. As you can imagine, glass was everywhere, even in the pool. Someone from our group immediately informed the front desk clerks of the situation. The clerk follows our friend out to the pool area, assess the situation and leaves. We sat and enjoyed the rest of the afternoon in the sunshine for 3 more hours, not a soul came out to attempt to clean up the mess. We left the premises and returned around 11 p.m. to find people in the hot tub and the glass somewhat swept into a large pile under the window. The next morning we had children who wanted to swim, but after checking the area again, we determined it to not be safe for them. I asked the front desk clerk to check with the neighboring hotel to ask if we could take the kids there. They denied the request. It was at that point that the clerk rounded up a broom, dustpan and cardboard boxes, and she was going to attempt to clean up the glass. Later that morning, another employee was using a shop vac and was attempting to clean it up. Needless to say, by Saturday the glass on the deck was cleaned, but there was still glass in the pool. I realize it was not the fault of your employees that the window fell out, but I sure don't think they took the situation and attempted to make it a safe environment for people.
I don't think the pool itself was properly cleaned as I know it would have to be drained to get all of the glass the entered the pool. A huge safety hazard. I am shocked that the pool wasn't immediately closed down. Is there no maintenance personnel on staff at all times? It took until noon the next day for someone to determine that a shop vac was needed to clean up properly. I'll venture to say, that if you send someone to look under the handicapped chair, there is still glass there.

bwplushillcountry, Webmaster at Best Western Plus Hill Country Suites, responded to this review
Dear Guest,
I sincerely thank you for providing this elaborate review regarding our facilities and services. We deem feedbacks important as they help us know what our valued customers think of us. We sincerely apologize for all the inconveniences caused during your stay here.
We will look into the complaints you have made and take appropriate measures. We assure you we will address the issues mentioned. On you next visit, we hope you will be pleased with all the changes we have made. Thank You.
Sincerely,
Hotel Manager

"Great stay"

4

471ajm, Temple, Texas
07/05/2017

Very nice stay. Got in late after full day of travel. Hotel was nice, room was clean, staff was friendly. Breakfast was great. Everything worked and was able to get rested which was very much needed. Thanks BW!

bwplushillcountry, Webmaster at Best Western Plus Hill Country Suites, responded to this review
Dear Guest,
Thanks for your kind words about our clean, comfortable and friendly hotel with plenty of amenities. We take serving our guests very seriously and are very pleased that we met your needs so well. I hope you will tell others about our property and stay with us again the next time you're in town. We appreciate the opportunity to serve you.
Sincerely,
Hotel Manager

"2 nights "

4

Trish F, San Francisco, California
19/04/2017

Stayed here for 2 nights for a wedding with a large group. Loved they had a laundry which we utilized. Hotel was clean and the from size was great. Situated opposite the highway but our room was at the back so didn't hear the road traffic. Breakfast was included which was a nice variety of food. The staff were helpful and friendly. Was handy that a burger joint and Walmarts was in close walking distance.
Was one of the nicer Best Westerns we have stayed at.

bwplushillcountry, Webmaster at Best Western Plus Hill Country Suites, responded to this review
Dear Guest,
Thank you so much for your kind words. I'm so pleased that you found us a clean and pleasant place to stay and that our amenities were to your liking. We take real pride in this hotel and serving guests like you, and I'm extremely happy that you had such a pleasant stay. We look forward to having you with us again soon.
Sincerely,
Hotel Manager

"Passing thru"

4

codymack2, Graham, Texas
16/04/2017

We were on our way to Corpus and needed a room for the night, booked the BW on Tripadvisor. Hotel entrance and front desk area was obviously in repair, the whole area smelled of curry or some other form of cooking spices, but not pleasant. Rooms and beds were pretty clean, showers were a little gross, mostly just from cleaners hurrying thru and not taking the time to make sure everything was picked up. All in all, not bad, but probably wouldn't stay there again.

bwplushillcountry, Webmaster at Best Western Plus Hill Country Suites, responded to this review
Dear Guest,
Thanks for staying with the Best Western Plus during your recent visit to our area.
We appreciate your review and also take your points seriously.
We regret the inconvenience caused whatsoever and we are addressing your observations related to the room features and cleanliness and overall hospitality.
You shall definitely find the difference during your next visit.
We await your next trip to our area and promise a nice stay with us.
Sincerely,
Hotel Manager.

"Best Western Stay"

4

JRMcCoy, San Antonio, Texas
21/03/2017

The people that worked the front desk were very nice. The room was okay not great. The electrical out lets on the night stands did not work. The decorative shame at the foot of the bed had multiple big stains on it. The breakfast was very good.

bwplushillcountry, Webmaster at Best Western Plus Hill Country Suites, responded to this review
Dear Guest,
Thanks for your comments. I'm pleased you had a good experience with us although I regret that we couldn't completely satisfy you. I'm glad we could take care of things for you. We take real pride in our hotel, and I apologize if we let you down in any ways. We want you to have the best possible experience here, and we're working toward complete satisfaction of all guests.
Sincerely,
Hotel Manager

"Nice hotel"

5

F8301JEdavidt, San Diego, Texas
19/03/2017

I loved the location and friendly staff, breakfast was good, pool/hot tub was clean and had a nice little design. Breakfast was cluttered and not a lot of seating but the food was great. Upon arrival the staff were friendly and answered questions I had about local attractions.

bwplushillcountry, Webmaster at Best Western Plus Hill Country Suites, responded to this review
Dear Guest,
Thank you for your brief but wonderful review. Positive reviews like this help us stay motivated and strive for excellence in everything we do.
We will continue providing the best services and hope you will recommend us to your friends and families. We hope to see you again.
Sincerely,
Hotel Manager

"Amazing Place to stay"

5

Angela J, Seattle, Washington
13/03/2017

I had an amazing stay here thanks to Jessica. She made the stay wonderful from beginning to end. I appreciated her kindness and offering to help from getting the remote control to work and helping me back in the room to grab something I forgot.

bwplushillcountry, Webmaster at Best Western Plus Hill Country Suites, responded to this review
Dear Guest,
We very much appreciate and value your feedback. It is always a pleasure to receive positive feedback. I will share this review with my team and we'll strive to make your next stay even better. Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than this one.
Sincerely,
Hotel Manager

"Excellent Stay!"

5

09/03/2017

My girlfriend and I stayed for a weeklong vacation at this hotel. We have always been fans of Best Western properties but this location really exceed our expectations. The staff are all very kind, considerate, and helpful. The hotel looks very appealing both inside and out despite ongoing renovations to improve the property. The renovations that were taking place in the lobby and breakfast area of the hotel were not loud and did not detract from our stay whatsoever. We booked a 1 king bed room with a pullout couch and we were quite pleased with our room. It was well cleaned and well kept. Each day housekeeping seemed to do a thorough job cleaning and making the bed. The room was very quiet despite the hotel seeming like it had lots of people staying at it. The free breakfast was pretty good. It had fresh eggs and bacon or assuage every morning in addition to tortilla shells and refried beans for making a breakfast burrito. There was also a waffle maker breakfast pastries and three cereals to choose from each morning. The lady in charge of the breakfast was extremely nice as well!
The only downside to this hotel is getting to it. There is a confusing system of interstates access roads and turn arounds that must be used to get here and the traffic in front of the hotel moves quite fast. However this is no fault of the Best Western and is not all that big of a deal.
In conclusion, for $73 a night this hotel is an incredible value and a great stay! Will definitely be staying here again in the future.

bwplushillcountry, Webmaster at BEST WESTERN PLUS Hill Country Suites, responded to this review
Dear Guest,
Thanks for your kind words. I'm very pleased that you consider our hotel comparable to more expensive chains. We do what we can to provide a great guest experience that satisfies our guests. I hope you will be a frequent guest in the coming months and years. We'll be here for you when you need us.
Sincerely,
Hotel Manager

"Swim meet"

2

07/03/2017

This review was influenced by lobby renovations while we were there. We would not have stayed there had we known. It was hectic with alot of workers going in and out. However, we would stay there again once renovations are complete. Front desk was very friendly and accommodating. Our room was spacious. Eating places within walking distance. A nice pool area outside. Lots of outdoor lighting.

BWHCS, Front Office Manager at BEST WESTERN PLUS Hill Country Suites, responded to this review
We sincerely apologize for any inconvinience that our renovation may have caused you. I hope that this experience does not disturb you from staying with us again. I hope you except my sincere apologize. If I could be of any further assistance please feel free to call me at any time.
Erica R.

"Worst Western"

1

414tiffanyh, Longview, Texas
28/11/2016

No one cleaned our room for 3 days. Rooms aren't really "non" smoking. They only had one luggage cart that the wheels were flat on. Poor customer service. They acted like the fact that we had to change our own trash was no big deal.

"Perfect Stay"

5

Jeanni1, Pampa
22/11/2016

Spent a couple weeks in this hotel waiting for some warranty work on our RV. The hotel was lovely, beautiful pool/hot tub area and superb landscaping. The lobby was comfortable and inviting and every place was very clean. The rooms were large and well appointed. The desk staff was so friendly and accommodating, we were sad to leave. Felt we were saying good bye to dear friends.

"I want to give a higher rating, but just can't due to the level of cleaning in the room"

3

kmrekow, Milwaukee, WI
14/11/2016

So, I stayed here earlier in the year and had a great experience other than the cleanliness of the room. I decided to give it another shot and again was disappointed. It all appears clean but once again I say it seems like they clean what can easily be reached and no effort is put into doing a thorough job. For example ... the peep hole in the door had a tissue stuffed in it. I pulled it out and realized that it was there because the peep hole was broken. The cleaning staff didn't see this? There was a dirty sock on the floor in the corner behind the chair near the window. I'm assuming it was from the previous guest, but who knows how long it had been there. (I put it in the trash) I always travel with cleaning wipes and because I had my 5 year old grandson with me, I went to wipe down the coffee table so he could build with legos. I was not expecting the wipe to turn black from dirt, but it did. I was in room 308 and I would reccomend that if you stay here you ask for a room that overlooks the back parking lot. The traffic on the front side is very loud. Ok, so other than that ... The staff is awesome. We encountered 3 different people at the front desk and all were very friendly, helpful and pleasant. The breakfast is very good and the people in charge are very busy making sure they don't run out of anything. The layout of the room is great with plenty of space and comes with a microwave & refrigerator. The beds are very comfortable and they give you plenty of comfortable pillows. It's a great location for me when I visit San Antonio so I really wish the rooms were more clean. We were on the 3rd floor the last time too, so maybe the issue is just who ever is in charge of cleaning those rooms. I may give it one more chance the next time I'm in San Antonio and ask to be on the 1st or 2nd floor.

"Weekend Getaway"

5

01/11/2016

The suite is prefect for a couple looking for some fun with a little R&R. We get the suite with the jacuzzi and usually spend a night just soaking in the jacuzzi with a bottle of wine after a day of activities. The room is spacious and the bed is very comfortable with the best pillows I've ever spent on. The breakfast is also very appetizing. We've stayed here a couple of times and have always been pleased with our accommodations. I would definitely recommend this place.

"Excellent Service"

5

CRW42, Mason, Ohio, United States
24/10/2016

The hotel provided prompt, professional, and pleasant service. We had an issue with the high speed internet, which was solved by Kevin almost immediately. A quick phone call from the Service Desk just after check in was made to see if we had all we needed. The staff always wished us a good day when we left the hotel for the day. Breakfast was hot and we really appreciated the real plates, mugs and glasses. Overall, this was probably the best Best Western I have visited by far.

BWHCS, General Manager at BEST WESTERN PLUS Hill Country Suites, responded to this review
Thank you for the outstanding reviews. We appreciate the wonderful feedback and look forward to your return. It was a pleasure having y'll stay with us! Please do not hesitate to contact us for any future bookings. We will be honored to have you stay with us again.
Sincerely,
Kevin Masutani
210-490-9191

"San Antonio Wedding"

5

18/10/2016

Conveniently located on the north side of town attended wedding at Canyon Springs Golf Club. Plenty of restaurants in the vicinity.We have always been pleased with Bestwestern Hotels and the free breakfast provided.

BWHCS, General Manager at BEST WESTERN PLUS Hill Country Suites, responded to this review
On behalf of all the staff, we would like to say "Thank You" for your great reviews. We take pride in the work we do to ensure all of our guests have a great experience while staying with us. I am thrilled to hear that you enjoyed your stay and breakfast with us.
If I can be of any further assistance please feel free to contact me.
Thank you for continuing to choose Best Western.
Kevin Masutani
20-490-9191

"Good Value"

4

05/10/2016

I stay here when in the San Antonio area because I know that I can rely on this hotel for convenience and quality. The manager Kevin runs a tight ship and makes every effort to solve any problem in a professional manner.

BWHCS, General Manager at BEST WESTERN PLUS Hill Country Suites, responded to this review
Wow! What an exceptional review, we truly appreciate your business and your trust in us. I would like to sincerely Thank you for the wonderful compliments. Reading such feedback means the wold to me.
I am thrilled to hear that we are your lodging choice while visit our beautiful city. Here at the BW Plus Hill Country Suites we take pride in the work we do to ensure ur guests have a great experience while staying with us. We look forward to welcoming you back soon!
Should you need anything please feel free to contact me. I will be more then happy to help in any way I can.
Sincerely,
Kevin Masutani

"Good hotel at a fair price"

4

Misterbunns, Boise, Idaho
25/09/2016

The room was clean and the only issue was that the temp control fell apart when I went to turn on the air. I let the office know so that it could be fixed before it gave trouble. The area we stayed was quiet despite some sports teams staying Saturday night. The breakfast buffet was really good as well..better than many out there!

BWHCS, General Manager at BEST WESTERN PLUS Hill Country Suites, responded to this review
We are thrilled you enjoyed your stay, and happy to hear our breakfast selection was to your satisfaction. We have recently added new items to our breakfast selection and always looking for ways to improve. Hearing you enjoyed our breakfast means we have had a success. I would also liken to sincerely apologize for the inconvenience your experienced with our temperature control. We take every compliment, concern and complaint to heart and use them to better ourselves for the future. From everyone here we would like to say "Thank You". We hope to see you again soon.
Thank you,
Kevin Masutani

"Trash in the pool and no room service"

2

Albert A, Huntsville, United States
19/09/2016

There was hair on the shower walls when we first checked in and when my fmaily and I returned back at 2:30 our room wasn't serviced so we had no clean towels. The swimming pool was filthy with tons of acorns on the bottom of the pool and there was trash under the lounge chairs, and the back door card slot to the motel wast working, trash along the back sidewalk that goes by the pool on the stones and in the bushes.

BWHCS, General Manager at BEST WESTERN PLUS Hill Country Suites, responded to this review
Thank you for taking the time to review your stay with us. I was very disappointed to read of your experience while staying with us. This level of service is certainly no acceptable and has been corrected. I can assure you that I have addressed these issues with our Housekeeping, pool attendant and maintenance staff. We have also implemented more property walks for trash and acorn clean up due to the unfortunate weather and debris we experienced.
If I can be of any further assistance please feel free to contact me at (210)490-9191
Sincerely,
Kevin Masutani

"GREAT"

5

Phillip & Gina R, GLENWOOD SPRINGS, United States
14/09/2016

This was an amazing place we arrived kind of late around 10pm we were tired the frond desk lady was so helpful she told me of great places to go as it was our first time in San Antonio .loved it will definitely go back

BWHCS, General Manager at BEST WESTERN PLUS Hill Country Suites, responded to this review
Thank you for taking the time to review our hotel and staff. I am thrilled to hear you enjoyed your stay with us and found our staff to be helpful and friendly. Receiving feedback such as your means the world to us. We hope to see you back soon. If I can be of any further assistance please feel free to contact me.
Thank you,
Kevin Masutani

"perfect customer service"

5

slisz11, San Antonio, Texas
17/08/2016

Dianne and Erica were so much more than just helpful. Extremely well educated on the specifications of the hotel. Even offered a discount due to the poor service we received at a different best western. The free continental breakfast was amazing. I couldn't have asked for a more well informed and helpful staff.
(P.S. give Dianne and Erica a raise) tremendous high quality service. Thanks again for everything.
Your newest customer,
Jordan Slisz

BWHCS, General Manager at BEST WESTERN PLUS Hill Country Suites, responded to this review
On behalf of all the staff, we would like to say "Thank You" for your great reviews. We take pride in the work we do to ensure all of our guests have a great experience while they are here visiting our wonderful city. Receiving feedback such as your means the world to us.
I am thrilled to hear Dianne and Erica provided you with exceptional customer service. I will be sure to commend them for a job well done.
Thank you,
Kevin Masutani
General Manager

"Amazing and Gracious staff"

5

15/08/2016

We brought 30 students with special needs to San Antonio for the weekend and stayed at this hotel. The staff was incredible in serving and caring for our group. Erica, at the front desk, made gifts for each one of our students when we left! That is service that you can't teach, it's a God given gift. Thank you to everyone at BW Hill Country Suites, you were amazing!

BWHCS, General Manager at BEST WESTERN PLUS Hill Country Suites, responded to this review
Wow! What an exceptional review, we truly appreciate your business and your trust in us. I am very happy to hear that our staff and service met your needs and expectations. It has been a pleasure serving you and your group. We hope that you will be allow us the privilege of providing accommodations for your wonderful group again in the future.
Thank you,
Kevin Masutani
General Manager

"Nice place to sleep, despite the roads"

4

alanteam, Phoenix, Arizona
01/08/2016

In the land of Texas, there are many oddities. One of them is the turnaround. Extraordinarily frustrating frontage roads that can make even the most serene soul into a raving maniac.
This hotel is on a frontage road. If you miss the entrance, you have to go further, get in the turnaround lane, make a U-turn to the other side of the freeway, and go back around again.
There is no back entrance to this hotel from the WalMart area either. The parking lot of the Walmart will also make you crazy, because there are only a few entrances. You can't go behind the hotel to get to it. Again, you have to go to the frontage road and do the round about thing again.
Despite this frustration, this hotel is a very nice stay.
Quiet and updated and friendly. I have nothing negative to say about it.
Park in the back though. There are more spots in the back and it seems safer to park back there.
I tried to stay there again a few nights later, and it was booked.

BWHCS, General Manager at BEST WESTERN PLUS Hill Country Suites, responded to this review
We are glad you enjoyed your stay, and are sorry to hear of the frustration our entry has caused you. We take every compliment, concern and complaint to heart and use them to better ourselves for the future. From everyone here we would like to say "Thank You".
Sincerely,
Kevin Masutani
General Manager

"Great place for family!"

4

grandymitchell, Georgetown, Texas
25/07/2016

My wife and I stayed here with two grandchildren as part of our annual "Grammie and Grandy Camp". We were in San Antonio to visit the Natural Bridge Caverns and Wildlife Ranch. The hotel has a great pool, which was a major criterion for our two grandkids. The rooms were fine, as was the breakfast. There are reasonable local family restaurants, which makes this a good choice for families.

BWHCS, General Manager at BEST WESTERN PLUS Hill Country Suites, responded to this review
On behalf of all the staff, we would like to say "Thank You" for your wonderful review. We take pride in the work we do to ensure all of our guests have a great experience while staying with us. We hope your will allow us the privilege of providing future accommodations for your "Grammie and Grandy camp" in the future. Be sure to checkout our website for seaward and six flag package deals.
We hope to see you again soon!
Thank you,
Kevin Masutani
General Manager

"Very relaxing stay"

5

25/07/2016

this hotel was very welcoming and very laid back and made us feel at home. the pool and hot tub area is a major hit- very relaxing and enjoyable. the hotel rooms/suites are AWESOME and very large in size making for an extremely comfortable stay. the rooms seemed very clean, but the hallways carpet looked as if it needed a good carpet cleaning. we did not wake up in time for breakfast either morning. I will def return to this hotel.

BWHCS, General Manager at BEST WESTERN PLUS Hill Country Suites, responded to this review
Thank your for taking the time to review our hotel. We are glad you enjoyed your stay, and sorry to hear you missed our breakfast. I would also like to apologize for the hallway carpet issue your experienced. We are currently scheduled for a carpet cleaning to be done by the end of this month. We also hope to begin our hallway renovations soon.
We hope to see you again soon!
Thank you,
Kevin Masutani
General Manager

"Last minute stay"

4

Kelsey L, New Braunfels, Texas
23/07/2016

So, our a/c broke in our home and we wanted to stay close to home for one night. It was pretty close and the most affordable in our emergency situation. It turned out to be a pleasant stay. Friendly staff, clean room, good breakfast. And most importantly for us, the a/c worked great! We would stay again.

BWHCS, General Manager at BEST WESTERN PLUS Hill Country Suites, responded to this review
Thanks for the outstanding review. From all of the staff to you, we would like to say "Thank You" for choosing the BW Plus Hill Country Suites. We hope to see you and your family here in the future and hopefully under different circumstances. I hope everything went well with your home a/c unit and thrilled to hear we were able to provide you with a cool, clean room and good breakfast.
Thank you,
Kevin Masutani
General Manager

"San Antonio stay"

4

Angolano1, Hilmar, California
20/07/2016

We always enjoy our stays at BW they are consistently VERY clean and comfortable places to stay and we had that experience here in San Antonio. We also enjoyed having the VIA bus right across the street to takes us to the River Walk fast and direct, totally awesome.

BWHCS, General Manager at BEST WESTERN PLUS Hill Country Suites, responded to this review
Thank you for your review and for choosing our hotel. We are happy that you enjoyed your stay and look forward to having you again as a guest in our hotel. I am happy to hear you enjoyed the convineance of the San Antonio Via transport located near our hotel.
Thank your for your brand loyalty and we look forward to serving you in the future.
Sincerely,
Kevin Masutani
General Manager

"Awesome service "

5

19/07/2016

I recently stayed here and had literally the best service n accommodations ive ever had at a hotel....dianne was fabulous. Answered all my questions and was super friendly .....kevin and i believe her name was erica was also really great because of them 3 ill be returning to this hotel very soon when i visit for thanksgiving thank all of you for making my experience there great.

BWHCS, General Manager at BEST WESTERN PLUS Hill Country Suites, responded to this review
Please accept a huge thank you from all of us here at the Best Western Plus Hill Country Suites! We were so happy to hear you had such a great experience. It means the world to us to hear when we have had a success. Thank your for your kind compliments. It is our pleasure to serve you. We hope to see you back soon.
Sincerely,
Kevin Masutani
General Manager

"best Best Western I have stayed at!!!"

5

19/07/2016

The staff at this hotel are all so friendly and professional!! hotel was very clean, and I loved the homemade salsa (not for the faint of heart...it is HOTTT) and REAL eggs at breakfast!! The taquitos and cookies at evening happy hour are highly addictive!!!!!!!

"Won't stay anyplace else in San Antonio!"

5

pianoguyjfs1234, Converse, Texas
17/07/2016

The breakfast is awesome, the salsa is homemade by the staff and is excellent.
All of the staff is helpful and cheerful, especially Dianne. She obviously loves her city and has many great ideas of what to do.
In the morning, Kevin and Erica start your day of with a bright and sunny smile.

BWHCS, General Manager at BEST WESTERN PLUS Hill Country Suites, responded to this review
On behalf of all the staff, we would like to say "Thank You" for your perfect review. We take pride in the work we do to ensure all of our guests have a great experience while visiting our wonderful city. Thank you for your the kind compliments towards our staff. I am so pleased to hear that Dianne provided you with friendly and courteous service. I will be sure to share your outstanding review with all of the staff. If you're traveling to our area again soon, don't hesitate to call us.
Sincerely,
Kevin Masutani
General Manager

"Pleasant stay"

4

Itzel H, Laredo, United States
17/07/2016

The hotel is located in a perfect area for what I required. Breakfast was alright, does need some more variety. My bedsheets were a little smelly and a few of my towels had hair still on them. Good thing that I travel with my own towels and I had them replace the sheets.

BWHCS, General Manager at BEST WESTERN PLUS Hill Country Suites, responded to this review
Firstly I would like to thank you for taking the time to review your recent stay at the Best Western Plus Hill Country Suites. It is only through feedback such as yours that we are able to maintain and indeed, where necessary, improve upon the service that we provide to our valued guests.
I was very disappointed to read of your experience during your stay with us. Whilst an apology will regrettably not alter the outcome of your experience on this occasion, I do extend it with all sincerity. This level of service is certainly not acceptable and will be addressed with the concerned parties.
I am also sorry to hear our breakfast wasn't quite up to par. We take every compliment, concern and complaint to heart and use them to better ourselves for the future. We are currently adding healthier options to our breakfast selection along with a few new breakfast items.
Again, please accept my apology, and I hope that this hasn't put you off a return stay with us again.
Sincerely,
Kevin Masutani

"best western san antonio tx"

2

broncofan69, san antonio, tx
11/07/2016

manager didn't bother to call me after I was promised he would. Shower curtain was missing, grape stem and yogurt lid was left on floor and I stepped on the stem in the dark. Couldn't get internet to work but we were checking in late and left fairly early so didnt matter. Breakfast was nice and a good selection even though I didn't eat anything, it looked good.

BWHCS, General Manager at BEST WESTERN PLUS Hill Country Suites, responded to this review
I would like to personally apologize for the inconvenience and miss communication you've experienced. I was not informed that you were expecting a call on my behalf. I do apologize if because of this miss communication you felt I was avoiding the situation or did not care. I can assure you that is not the case. Our guest are our number one priority. Therefore I was very disappointed to see your review and discover your dissatisfaction while staying with us. I wish that I was present and able to hear your comments and concerns which would have hopefully discouraged such a review on our hotel and me personally. The level of service you experienced is certainly not acceptable and will be addressed with the concerning parties. As for the smoking issue you have experienced, we are a non smoking hotel but unfortunately there are people who disregard our smoking policy and chooses to smoke within our rooms. I do apologize that the first room you received had a smoking smell. This issue should have been brought to my attention and properly treated. Again please accept my sincerest apology and If I can provide any further assistance, please don't hesitate to contact me directly at 210-490-9191.

"Stay there! It's great!"

5

08/07/2016

Fabulous place to relax! Nearby all kinds of attractions to visit. Clean and relaxing! Plenty of parking. Wonderful full breakfast. Meet and Greet Monday through Thursday wine & beer & snacks. Great pool! Very friendly staff.

BWHCS, General Manager at BEST WESTERN PLUS Hill Country Suites, responded to this review
On behalf of all the staff, I would like to say "Thank You" for your great reviews. We take pride in the work we do to ensure all of our guests have a great experience while staying with us. I am thrilled to hear that your enjoyed our breakfast and evening social! We have recently added several new items to our breakfast selection. Receiving a response such as yours means the world to us. We hope to see you back soon! If I can be of any further assistance please do not hesitate to contact me.
Thank you,
Kevin Masutani

"Good stay! "

4

02/07/2016

It's clean, people are friendly, easy access and close to Fiesta Texas. The one draw back per the wife was hard beds. Me and the kids were good but she wasn't happy. Pool and hot tub was clean. Great parking. But over all good stay!

BWHCS, General Manager at BEST WESTERN PLUS Hill Country Suites, responded to this review
Charles,
We are glad you and the kids enjoyed your stay. However, we sincerely apologize for the discomfort our bed may have caused your wife. We take every compliment, concern and complaint to heart and use them to better ourselves for the future. From everyone here we would like to say "Thank You" for allowing us the pleasure of serving you and your family.
Sincerely,
Kevin Masutani
General Manager

"My stay at bw"

5

28/06/2016

The staff at best western hill country suites is truly the best. They are super friendly and take time to help meet your every need. The breakfast was good and had several options. The pool and the rooms were clean and enjoyable.

BWHCS, General Manager at BEST WESTERN PLUS Hill Country Suites, responded to this review
Nicole,
On behalf of all the staff, we would like to say "Thank You" for your great reviews. We take pride in the work we do to ensure all of our guests have a great experience while they are here visiting our wonderful city. We hope to see you back soon.
Thank you,
Kevin Masutani
General Manager

"Weekend at Best Western Suites"

5

Lovharvey, Spring, Tx
28/06/2016

Our cruise group always gets together for the weekend once a yr. This yr we decided to stay here again after having our get together here last yr. It is a very nice hotel. The rooms are very nice. Breakfast is super. Hot breakfast including scrambled eggs, sausage or bacon, that is fried just right, nice and crispy, pancakes or waffles, cereal, bagels, etc. The hotel has a nice pool and plenty of parking. Lots of places close to eat. Shopping is also close. Popcorn in the lobby at night. You couldn't go wrong staying here. Erica, at the front desk is great.

BWHCS, General Manager at BEST WESTERN PLUS Hill Country Suites, responded to this review
Ms. Lovharvey,
Wow! What an exceptional review, we truly appreciate your business and your trust in us. I am very happy to hear that our staff and service met your needs and expectations. Erica is truly an assist to our team and I will be sure she sees your wonderful compliment. We look forward to welcoming you back to our beautiful hotel and our wonderful city soon. It is a pleasure having you group stay with us each year.
Thank you,
Kevin Masutani
General Manager

"Doctors Visit and Surgery"

4

Tommy B, corpus christi, United States
24/06/2016

Hotel well located in San Antonio for a variety of destinations within the city. i was there for a doctors visit and subsequent surgery for the second time in the last 18 months. Convenient to doctors as well as a variety of restaurants and shopping.

BWHCS, General Manager at BEST WESTERN PLUS Hill Country Suites, responded to this review
Tommy,
Thank you for taking the time to review your stay with us. I am very pleased to hear that our hotel location was convenient for your visit. Please do not hesitate to contact us should you need any future bookings. Also don't forget to ask about our medical rates if you are here for doctor visits.
Thank you,
Kevin Masutani
General Manager

"It is ok"

4

21/06/2016

I was here for a week, the breakfast is ok, the beds are comfortable. They have a pool,what is good in summer.
We arrived early, and the person in charge made an effort in order to find a room for us.
It is far from the down town, but it is fairly close to the airport. Any way by car the riverwalk is sbout 20 minutes From the hotel

BWHCS, General Manager at BEST WESTERN PLUS Hill Country Suites, responded to this review
Thank you for taking the time to review our hotel. It was a pleasure having you stay with us and We hope to you again soon.

"Renewing our honeymoon"

4

David G, San Antonio, United States
20/06/2016

My wife and I checked in to begin our anniversary celebration. The check in was quick and convenient and we met the housekeeping staff on her way out of our room as she had just finished preparing it for our stay. We had a very nice stay and enjoyed the breakfast the following morning.

BWHCS, General Manager at BEST WESTERN PLUS Hill Country Suites, responded to this review
Thank you for your positive comments. I am so glad to hear that you enjoyed your stay with us! I hope your next stay is just around the corner. Call us if there is anything we can help you with.
Kevin Masutani
General Manager

"Our Hotel stay"

3

Michael N, mesa, United States
19/06/2016

the hotel was a nice hotel on the outside the rooms were nice and spacious. The kids loved the pull out couch that they got to sleep on. The cleanliness i was very disappointed with, Housekeeping left a dirty towel hanging over the shower as well as a tossed dirty towel in the closet. When we pulled out the couch we found old food bags and trash under the couch. It was gross...

BWHCS, General Manager at BEST WESTERN PLUS Hill Country Suites, responded to this review
Thank you for taking time to write a review regarding your experience with us at the Best Western Plus Hill Country Suites. We apologize for any issues you may have had. Our guests are our number one priority and if someone is dissatisfied with their experience, we work very hard to correct it immediately in order to turn their experience around. We encourage all of our guests to inform staff of any and all issues so it is possible to correct it in a timely manner. Please don't let your previous stay leave you with a bad impression of us and let us make it up to you.
Kevin Masutani
General Manager

"Vacay "

5

18/06/2016

We had a great time here in San Antonio. The staff was always super friendly and helpful it wasn't right beside fiesta Texas but we'd stay here again they were wonderful! Highly recommend! Just don't head to fiesta Texas during traffic times. Breakfast was great and happy hour was also awesome. We were headed out one night and they were baking fresh cookies the manager left some in our room for us BC we were gonna miss out. Sooooo nice!!

BWHCS, General Manager at BEST WESTERN PLUS Hill Country Suites, responded to this review
Stephanie,
Thank you for giving us a perfect rating and for recommending our hotel to other travelers. I'm sure our entire hotel staff enjoyed catering to your needs as much as you enjoyed your stay. It was a pleasure to have cookies brought to your room. We are thrilled to offer an evening social and I could not see your lovely family missing out on our fresh baked cookies.
We hope to see you back soon. Don't forget to ask about our six flag or seaward package deals for your next visit.
Thank you,
Kevin Masutani
General Manager

"Great experience"

5

Stephanie V, Cedar Park, United States
11/06/2016

The hotel was great. My husband and I stayed one night for a business trip. It was clean and it has plenty of room. It was not cramped. Loved the breakfast options. Loved the microwave and fridge. The only complaint we had was the fact that the toilet was very close to the ground. It was short. I was clean and functional, just short. We just found it odd.

"THEY TURNED A STRESSFUL TIME INTO AN UNPLANNED VACATION/ADVENTURE!"

5

02/06/2016

My lease ended at my old place, and as my luck would have it, the new place is running " a bit behind schedule," with no move in date as of yet. This would be stressful if I was by myself, but I have my young daughter with me as well. My first contact at this hotel was with Diane, the girl at the front desk. She was cheerful, sympathetic to my situation, and knowledgeable about what my options were. She paid extra attention to my daughter, making her feel like a VIP! Diane went out of her way to come up with options for me so that I had different ones to choose from, instead of feeling like I had to take only one option. She even contacted Kevin, the hotel's general manager, who seemed genuinely concerned with my comfort and satisfaction. We are in a suite with 2 queen beds in it that are very comfortable, with fluffy pillows that offer good support. The breakfast is a hot breakfast with a ton of tantalizing choices that are tasty and appealing, even to a young child. in the evenings, they have a reception that is free, with cookies and snacks to compliment the free beer, wine and sodas.But the most noticeable thing about this hotel is the amazing staff!!! They are all so nice and helpful, always with a smile on their face to greet their guests. I really do feel more like I am on vacation instead of in limbo between houses!

BWHCS, General Manager at BEST WESTERN PLUS Hill Country Suites, responded to this review
Nicole,
Please accept a huge thank you from all of us here at the Best Western Plus Hill Country Suites! We were so happy to hear you had such a great experience. It means the world to us to hear when we have had a success. All comments are worth reading and learning from, even the good ones.
Thank you again and we hope to see you back soon.
Kevin Masutani
General Manager

"By far the BEST service!!! "

5

28/05/2016

Checked into this hotel and I was surprised with the level of customer service this hotel provided. The staff was by far the most helpful and caring staff I have ever encountered. I arrived in San Antonio several hours earlier then expected. So I took a gamble and tried to check in early. My room was not ready when I arrived at 9am however the front desk agent Erica spoke with housekeeping and had a room ready for me within 15 minutes. My room was very specious and clean. Best thing about this hotel is that they offer an evening reception at no additional cost and a Full hot breakfast that won't let you down. The free beer, wine and snacks were a surprise and a great addition. The level of care this staff puts into this hotel is exceptional. I'm not surprised this place is so well maintained after meeting this staff!the staff treat this hotel like it's their home and they welcome you with open arms. I'll be coming back to San Antonio in a few months and I already have my return reservation set. This Best western is the hotel my family and I will stay at whenever in town.

BWHCS, General Manager at BEST WESTERN PLUS Hill Country Suites, responded to this review
Mr. Ferreira,
Wow! What an exceptional review, we truly appreciate your business and your trust in us. I am very happy to hear that our staff and service met your needs and expectations. We look forward to welcoming you back to our beautiful hotel and our wonderful city in the near future.
Thank You,
Kevin Masutani
General Manager
(210) 490-9191

"Very nice"

5

28/05/2016

The staff is always friendly and professional, the lobby is nice, there is a complimentary "happy hour", and the rooms are comfortable. Further, the hotel and rooms are very clean and the location is great. Walking distance to 2 fast food restaurants as well.

BWHCS, General Manager at BEST WESTERN PLUS Hill Country Suites, responded to this review
Ms.Beverly,
Thank you for giving us a perfect rating and for recommending our hotel to other travelers. I'm sure our entire hotel staff enjoyed catering to your needs as much as you enjoyed your stay. We hope to see you again soon.
Thank You,
Kevin Masutani
General Manager
(210)490-9191

"Awesome"

5

20/05/2016

Planned a weekday trip to get away and from the beginning this place was awesome. We checked in after midnight the first of the week and the lady who was working was great! Gave us lots of places to go and even offered to print directions. The next morning we came down to a mouth watering breakfast. Fresh eggs, beans and tortillas! Great service! The rooms were comfy and quite clean. And the ladies who cleaned the rooms were pleasant. The manager a guy from Hawaii, cant remember his name, gave us good conversation and he told us he recently became manager but seemed like he was manager for years. This will be the hotel we stay at when coming to San Antonio!

BWHCS, General Manager at BEST WESTERN PLUS Hill Country Suites, responded to this review
Angel,
Please accept a huge Thank You from all of us here at the Best Western Plus Hill Country Suites! We were so happy to hear you had such a great experience. It means the world to us to hear when we have had a success. All comments are worth reading and learning from, even the good ones.
Thank you again and we hope to see you back soon.
Kevin Masutani
General Manager
(210)490-9191

"Okay but dusty"

3

C G, San Antonio, Texas
15/05/2016

This hotel is seemingly nice on the surface (granite counters, modern linens, free brkfst, etc) but when I looked closely, the fan and headboard were very dusty. I was able to write "hello" with my finger on the headboard (see pics). It makes you wonder if the room is really clean or just fixed up to appear like it is. On the plus side, the hotel is very close to major highways, and walking distance to a Walmart and fast food.

BWHCS, General Manager at BEST WESTERN PLUS Hill Country Suites, responded to this review
Dear Valued Guest,
Firstly I would like to thank you for taking the time to review your recent stay at the Best Western Plus Hill Country Suites. It is only through feedback such as yours that we are able to maintain and indeed, where necessary, improve upon the service that we provide to our valued guests.
I was very disappointed to read of your experience during your stay with us. Whilst an apology will regrettably not alter the outcome of your experience on this occasion, I do extend it with all sincerity. I certainly empathize regarding the points you mention/displayed in your review. This level of service is certainly not acceptable and will be addressed with the concerned parties immediately.
Again, please accept my apology, and I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.
If I can provide any assistance, please don't hesitate to contact me directly at 210-490-9191.
Kevin Masutani
General Manager

"Thumbs down."

1

15/05/2016

Terrible place. Not a plus. Room smelt of smoke. Toilet did not flush properly. Would not give you proper bedding for the sleeper couch. Called to ask for extra bedding - they claimed they don't have any and it was not their problem. Sleeper couch was a joke - extremely uncomfortable. Mattress is so thin, u can feel the springs. Will not stay there again. One plus - Breakfast was good.

BWHCS, General Manager at BEST WESTERN PLUS Hill Country Suites, responded to this review
Roopa,
Firstly I would like to thank you for taking the time to review your recent stay at the Best Western Plus Hill Country Suites. It is only through feedback such as yours that we are able to maintain and indeed, where necessary, improve upon the service that we provide to our valued guests.
I was very disappointed to read of your experience during your stay with us. Whilst an apology will regrettably not alter the outcome of your experience on this occasion, I do extend it with all sincerity. I certainly empathize regarding the points you mention in your review especially the poor service you received as a result. This level of service is certainly not acceptable and will be addressed with the concerned parties.
Again, please accept my apology, and I hope that this hasn't put you off a return stay with us again.
Thank you,
Kevin Masutani
General Manager
210.490.9191

"great"

5

Mette G, Tulsa, United States
14/05/2016

great place. very friendly staff. loved the waffles at breakfast. Hit tub could be a little warmer. easy access to highway and attractions. very quiet. Walmart right next door was nice. fridge and microwave in room.

BWHCS, General Manager at BEST WESTERN PLUS Hill Country Suites, responded to this review
Dear Guest,
Thank you for your positive comments. I am so glad to hear that you enjoyed your stay with us! I hope your next stay is just around the corner. Call us if there is anything we can help you with.

"Good location north of town, average room"

3

08/05/2016

Hotel located near highways and convenient. Average room with mini fridge and decent mattresses. Bathrooms need updating. Found a spider in our tub. Great breakfast options but get there early for a place to sit.

BWHCS, General Manager at BEST WESTERN PLUS Hill Country Suites, responded to this review
Dear Guest,
Thank you for taking time to write a review regarding your experience with us at the Best Western Plus Hill Country Suites. We apologize for any issues you may have had. Our guests are our number one priority and if someone is dissatisfied with their experience, we work very hard to correct it immediately in order to turn their experience around. We encourage all of our guests to inform staff of any and all issues so it is possible to correct it in a timely manner. Please don't let your previous stay leave you with a bad impression of us and let us make it up to you. We are currently preparing and planning for restroom upgrades and hope you will return to enjoy our future changes.
Thank you
Kevin Masutani
General Manager

"Awesome Room and Comfortable Bed"

5

Shari K, Sparta, United States
03/05/2016

Located right off highway but no noise. Very reasonable price. Very friendly staff and breakfast bar was wonderful with real plates and cups. food was not powdered eggs and bacon was plentiful. Very good breakfast bar.

BWHCS, General Manager at BEST WESTERN PLUS Hill Country Suites, responded to this review
Dear Valued Guest, ?
On behalf of all the staff, we would like to say "Thank You" for your great reviews. We take pride in the work we do to ensure all of our guests have a great experience while they are here visiting our wonderful city.
Thank You,
Kevin Masutani
General Manager

"Great Place to stay"

5

29/04/2016

Even though it is on the access road of 281 the rooms are very quiet. the Staff is very friendly also the complimentary happy hour (beer, wine for free) is quite a delight, no need to leave the hotel for a relaxing drink.

BWHCS, Manager at BEST WESTERN PLUS Hill Country Suites, responded to this review
We are happy that you had a pleasant stay and please come see us again!

"A Best "Best Western" in Texas"

4

Steve D, Sierra Madre, CA, United States
16/04/2016

Great hotel, location near the airport. Helpful staff, clean and comfortable room. We'll stay there again next time we're in San Antonio. Great breakfast and the staff was one of the best we have experienced. We have recently retired and are traveling around to see the country. Best Westerns have been our choice for most of our stays and this one was exceptional.

"Dianne was great"

5

kjiang2016, Houston, Texas
11/04/2016

We booked a room with 2 queen beds online, but when we checked in last Saturday night, we were told the reservation shown on the hotel booking system as one King bed. Unfortunately, there was no room with 2 queen beds left, which would create much inconvenience for our family. The front desk staff Dianne was very helpful, she called her manager Jeff who authorized to upgrade us to the only room left at that time - Apartment. The room was so spacious and comfortable. It made our weekend in San Antonio an unforgettable one. We were very impressed with Dianne's excellent customer service and Jeff's great help!

BWHCS, General Manager at BEST WESTERN PLUS Hill Country Suites, responded to this review
kjiang2016,
Thank you so much for the review and we are so pleased that you enjoyed your complimentary upgrade to our Presidential Suite and that it made your weekend to San Antonio an unforgettable experience. Dianne continues to make all of our guests stay a pleasant experience and is an asset to hotel. Thank you so much for choosing us and do hope when traveling back to San Antonio, you will choose us again. We sincerely value your business.
Sincerely,
Jeff Vienne / General Manager
Best Western Plus - Hill Country Suites
San Antonio, Texas 78258

"A trip to San Antonio"

5

Patricia K, Peoria, United States
09/04/2016

We enjoyed our stay very much. The hotel had everything we wanted and more! The room was clean and spacious. We used the hot tub and loved it. We really appreciated the 5:00 - 7:00 reception in the lobby with beer, wine, pop and snacks, that was a nice surprise! The breakfast was excellent, as well. We will stay here again if we return to San Antonio. Thank you all for the great service!

BWHCS, General Manager at BEST WESTERN PLUS Hill Country Suites, responded to this review
Patricia K,
Thank you for reviewing our hotel. We enjoyed serving you while staying with us. Your reviews are very important to us. We look very forward to your return one day and sincerely value your business.
Jeff Vienne / General Manager
Best Western Plus - Hill Country Suites
San Antonio, Texas 78258

"General Manager was fantastic"

5

hikingtexas, Houston, Texas
08/04/2016

My wife and I travel all over the country and we stay in a lot of hotels and different brands. Jeff, the General Manager made an everlasting impression on our stay and will make us stay at Best Western brands more often. Jeff was professional, courteous and you can tell he loves his job and that persona definitely transpires to his staff. The hotel was very clean and the staff went the extra mile to make our stay a great experience. They even offered a social reception in the evening with beer, wine and finger foods which was an added bonus. If your looking for a nice hotel with an affordable price, look no further than the Best Western on Hwy 281 and 1604 Loop.

BWHCS, General Manager at BEST WESTERN PLUS Hill Country Suites, responded to this review
hikingtexas,
Thank you for taking time out to review our hotel and for such kind words regarding myself. I am so pleased that I made an everlasting impression on your stay and I truly do appreciate the kind words. Thank you for staying with us and we look forward to your arrival back one day soon.
Sincerely,
Jeff Vienne / General Manager
Best Western Plus - Hill Country Suites
San Antonio, Texas 78258

"Awesome customer service "

4

04/04/2016

Stayed for a few nights and the front desk staff was amazing and very accommodating. Clean rooms and average breakfast. Location is outskirts of San Antonio. Close and walking distance to many shops and restraunts.

BWHCS, General Manager at BEST WESTERN PLUS Hill Country Suites, responded to this review
Patricia B,
We want to thank you for taking time to review our hotel and staff. We are so pleased that you enjoyed your stay and do hope that when traveling back to San Antonio, you will choose us once again.
Sincerely,
Jeff Vienne / General Manager
Best Western Plus - Hill Country Suites
San Antonio, Texas 78258

"First trip to San Antonio"

4

Brian And Angel R, Stanwood, United States
30/03/2016

Comfortable stay at Best Western. All the amenities you would expect. Access to motel is challenging with the freeway and frontage roads. Excellent selection at breakfast. 1st class exercise equipment.

BWHCS, General Manager at BEST WESTERN PLUS Hill Country Suites, responded to this review
Brian & Angel R,
Thank you for taking time out to review our hotel. We are so pleased that you enjoyed your stay. Yes, all of our fitness equipment is new and so pleased you enjoyed it. we sincerely value your business and hope to see you again one day soon.
Sincerely,
Jeff Vienne / General Manager
Best Western Plus - Hill Country Suites
San Antonio, Texas 78258

"Prestine, clean look stops at the lobby"

2

kfeb45, Houston, Texas
29/03/2016

I would not stay in this hotel again. Upon arrival, the lobby area looked really nice and updated and like you couldn't wait to see your room. Unfortunately, the crisp, new, pristine look stops right there! We were assigned a room and when we walked in paint chipping on walls and the bathroom had not been cleaned. There was previous guest hair in tub, on tub walls and all over the tile flooring in the bathroom! I was disgusted and should have left that second, but booking on Expedia I was unsure if we would get money back. In addition, the pictures are very deceiving. The rooms are not crisp nor inviting, but dreary and dim......nothing to make you want to stay and relax a bit in them. The hotel looks like it had a half hearted remodel attempt and they got tired along the way or ran out of money to continue the effort passed the lobby.

BWHCS, General Manager at BEST WESTERN PLUS Hill Country Suites, responded to this review
kfeb45,
I want to thank you for taking time out to review our hotel and apologize that your expectations were not met. We are currently still going through a hotel refresh with all rooms being painted. We do value your feedback and thank you again for being our guests.
Sincerely,
Jeff Vienne / General Manager
Best Western Plus - Hill Country Suites
San Antonio, Texas 78258

"Kevin Saves the Day"

5

Derwin J, San Antonio, United States
24/03/2016

The customer service in this Hotel is second to none. They all know me by name, and Kevin is the Rock Star who continues to drive me back into this place every time. There is a pool outside, and also continental breakfast. Oh did I also mention that they do treats and beer for Happy Hour? Forget stopping by for a drink, go grab a beer and some egg rolls and rest in your room after your long meeting.

BWHCS, General Manager at BEST WESTERN PLUS Hill Country Suites, responded to this review
Derwin J,
Thank you for reviewing our hotel as well as recognizing Kevin for a job well done. Kevin continues to make a superb impression on all of our guests. Kevin is definitely a gem and asset to our hotel team. Thank you for such a great review of our hotel and sincerely value your business.
Sincerely,
Jeff Vienne / General Manager
Best Western Plus - Hill Country Suites
San Antonio, Texas 78258

"Comfortable and Roomy"

5

Sharon S, Eastpoint, Florida
18/03/2016

After moving hotels 2x due to spring break noise, we wetr so happy to find a peaceful place to sleep. Best Western staff were very friendly and polite. Breakfast bar was good and even included Texas shaped waffles. Even though it was full of families with kids, it was very quiet and restful.

"Overall, very good"

4

Cameron G, Dallas, United States
18/03/2016

Took a trip to San Antonio and decided to stay at this hotel. They were doing a few renovations but it wasn't anything that was distracting. Hotel staff was very helpful and very timely when asking for request of new towels and an ironing board that wasn't in our suite. We stayed two nights. The rooms were very nice and house keeping maintained the cleanliness throughout our stay. Breakfast wasn't amazing but it did the job. Overall, very good experience and would book with this hotel again.

"My Review"

4

Evelyn N, Boyd, United States
18/03/2016

We stayed in the hotel only one night. I had taken my daughter and grandchildren on a trip to the Missions of Texas. We were very tired after a day of sightseeing. All the kids wanted was to swim and relax. They thoroughly enjoyed the pool and especially the hot tub because it was a cool night. There was lots of hot water for us all to clean up after. We all slept like a log even though there was a problem with the hide a bed. Breakfast was wonderful as well..

"room review"

5

Linda Y, Houston
09/03/2016

Overall room was great, housekeeping could be a more diligent in preparing the room for use. Appliances were difficult to get working. Breakfast was excellent with variety of choices. Lady at check in was helpful explaining and enrolling me in rewards program.

"One night to six flags"

3

willsbeachmom, Porter, Texas
08/03/2016

Location was great, service was fantastic, breakfast was very nice, and the lobby area was very clean. Our room however seemed very musty, had air freshness around the room to try to cover the smell, and just seemed that it had gotten a very speedy cleaning job before us. Messages written on the mirror were still visible when we took hot showers, blanket for the sleeper was very dirty. It was ok for a cheap one night we booked through Priceline but if all rooms were similar to ours they could use a good clean and refresh.

"Perfect Location"

5

Nina G, Orlando, United States
07/03/2016

Very happy with location and cleanliness of hotel. There is a Walmart directly behind the hotel which you can walk to as well as a selection of restaurants. For getting around without a car there is a bus stop directly outside, and hotel is very close to the airport. Staff are extremely friendly and helpful and they do a lovely reception with beer, wine, cookies and little appetizers in the evening on the weekdays. We had a Jacuzzi Suite and would definitely recommend upgrading if it is available, however there is lovely pool and Jacuzzi at the rear of the property.

"Great VAlue"

5

27/02/2016

I am a frequent visitor to San Antonio and unaware of my travel dates. The staff has always been very helpful in accommodating me. Kevin has been working there for several years and remembers me. This is a well run hotel. It is clean and safe. The breakfast is above average with a nice variety. The staff keeps the area clean.

"Nice Area, Nice Staff - Cleanliness needs improvment"

3

kmrekow, Milwaukee, WI
24/02/2016

The employees that checked us in were very nice. The room was just as described on their website. Except for cleanliness of the room. It could have used some updating, although I don't mind old as long as it's clean. It looked like it had only been vacuumed in areas that were easily reached with the vacuum cleaner and no attempt was made to move anything or vacuum beneath anything. There was some type of goo on both walls each side of the toilet. Good thing I always travel with some type of cleaning supplies. The last issue with the room was when I pulled out the blanket from the "sanitary" case it was in, there was long brown hair all over it. "Gross". I called down to the desk and they exchanged it for me.
They had an outdoor pool that we were hoping to be able to swim in, but it was not heated so we decided not to. My daughter did enjoy the hot tub.
The complimentary breakfast was decent and the lady in charge was working hard to keep everything stocked. You could make your own waffles and the eggs, sausage, bacon & biscuits were nice & hot. Lots of non hot choices as well. Yogurt, cereal, danish,fresh cinnamon rolls, toast bagels etc.
12 minutes to the Riverwalk, 30 minutes to Sea World.
Other than the cleanliness issue in the room, staying here was a good experience.

"Great place to stay with a family on the outskirts of San Antonio"

4

Ashley R, Dallas, United States
22/02/2016

We were very happy with our stay at this hotel. I was very nervous as were unfamiliar with the area. We had many options and were nervous to choose the right one. We loved staying here mostly because the staff is so friendly and we felt like we had the whole hotel to ourselves in the evenings. We let the kids play out in the pool and hot tub. Enjoyed the snack time with free snacks. Breakfast was a little crazy the first morning. I felt like the food wasn't being stocked fast enough and it was a little awkward hanging out and waiting for everyone to get fed so the second morning we decided to skip out on the "free" breakfast and head out to get it somewhere else so we didn't have to deal with that again. The room was nice and roomy and everything worked mostly. The closet door was off the hinge/ track and just left to just lay propped up. There was places that could have been cleaner if someone would have slowed down and checked (even out in the hallways and elevators too). Our beds were super squeaky the first night so we complained in the morning to see what could be done. We were told that they have no other available rooms to fit our needs but would send maintence to check it out. I decided to not let it ruin our family vacation and it was just one more night of having to deal with squeaky beds if they don't fix it. I went to check out the next morning and the manager mentioned they replaced the mattress/box spring with completely new ones since they didn't have any extra rooms. I mentioned that I realized it didn't squeak all night and thanked him! Overall our stay was great. It was a nice safe area. Within driving range of our trips to The Alamo/ River walk, San Antonio Zoo, Natural Bridge Caverns and Natural Bridge Wildlife Safari.

"Confirmations mean nothing to this property"

1

Rica G, Katy, Texas
15/02/2016

After arriving to my room and realizing that we were assigned to a different room type (King Suite) than what I had originally requested I went to the Front Desk to ask why. Agent, Lindsey seemed uninterested to hear. She had to call her front desk manager Kevin. After speaking to him she said there was nothing she could do because the room type I had originally requested (King Suite with Jacuzzi) and got approved by the property manager Kevin two months prior to my arrival was no longer available. I attempted several times to show her my confirmation letter but she didn't even care to even look at it. If you receive a confirmation letter that the actual MANAGER sent you there is no reason why it shouldn't of been honored. I understand it was not the front desk agents fault but she didn't even apologize for the inconvenience. Being a front desk agent myself, I know that a simple apology goes a long way. Even after the room type I initially requested was unavailable she still charged me the price for that room type and told me I had to wait until the next morning to talk to the manager. The next morning I was only able to talk to the front desk manager Kevin, which I would have preferred to hear back from the actual manager Jeff that I had originally spoken to in the first place to know why his confirmation letter meant nothing. VERY UNPROFESSIONAL WAY TO HANDLE A PROBLEM THAT WAS CLEARLY A MISUNDERSTANDING ON THEIR SIDE, NOT MINE. Since the room type I had requested was not available I was placed in a King Suite, which I was not impressed with. Room needed a lot of work done (pictures provided). Phone did not even work in the room, no dial tone (yes, it was connected). Attempted to call the front desk several times from my personal phone and no answer, went to the front desk and couldn't find a receptionist to report it to either. The day of my departure, housekeeping knocked several times between 10am-11am to see if I was leaving yet? (check-out was until 12 noon).It was just an unfortunate experience and ruined my planned trip for my wedding anniversary.

"Caught on fire had to leave and still pay"

1

Jessie Alex M, San Antonio, United States
08/02/2016

Caught on fire had to leave and still pay. Fire alarm went off and i ignored because it was ringing then sounded like it was shut off after a few times. This repeated until another guest was yelling fire at 2 am. Busted in my room. It was just unfortunate. No refund was given at the desk.

"Awesome Hotel"

5

KSFerreira, Las Vegas, Nevada
03/02/2016

Room were very clean and spacious. One of the nicest best westerns we have stayed with. Breakfast and many selections and was changed daily. What really makes this hotel so wonderful is its staff. Everyone is extremely helpful and polite. Kevin is the BEST! He printed us maps with highlighted directions and recommended so many things to do and places to eat. He even took the time make a list of MUST DO things in San Antonio. This hotel and staff has surpassed my expectations. I Highly recommend visiting this hotel!

BWHCS, General Manager at BEST WESTERN PLUS Hill Country Suites, responded to this review
KSFerreira,
From all of us here at the Best Western Plus - Hill Country Suites, thank you for giving us the opportunity to serve you while visiting San Antonio. We absolutely strive for 100% guest satisfaction and looks like we are meeting that goal with your informative review. Nothing makes me prouder of my staff and management team when reading reviews such as yours and all of our hard work is paying off and allows our guests to have a superb guest experience while away from home. We truly value you as our customer and do hope that we can provide you with the same caliber of service in the future.
Sincerely,
Jeff Vienne / General Manager
Best Western Plus - Hill Country Suites
San Antonio, Texas 78258

"VERY pleasant stay!"

5

Linda J, McAlester, Oklahoma
29/01/2016

A friend suggested this BW or LaQuinta for our needs while in the area. We chose this facility because we like to accumulate our BW points for perks. Sure glad we did, this motel was extremely nice (probably best BW we've staying in during our years of travel). Everything very clean & fresh. Large comfortable, quiet room & breakfast was a real treat with REAL plates & glasses. Nice variety of food & presentation was quite pleasing. Would certainly stay here again.

BWHCS, General Manager at BEST WESTERN PLUS Hill Country Suites, responded to this review
Linda J,
Thank you for taking time to review our hotel and staff. We know you have a choice when choosing a hotel and we are very pleased that you chose us. Thank you for being a Best Western Rewards Member and maintaining that loyalty to our hotel brand. We are very pleased that your stay was to your satisfaction and look forward to your return one day.
Sincerely,
Jeff Vienne / General Manager
Best Western Plus - Hill Country Suites
San Antonio, Texas 78258

"Business Trip"

5

James W, Clarksville, United States
28/01/2016

The staff at the Best Western Plus in San Antonio are amazing. The rooms are clean, the internet is fast, and the breakfast is a good way to start your day. If you are into working out there is a facility for that, if you are into swimming there is a pool. If you want to relax they have a hot tube. I jokingly say to my wife that this is my home away from home.

BWHCS, General Manager at BEST WESTERN PLUS Hill Country Suites, responded to this review
James W,
Thank you for the review of our hotel and staff and we are so pleased that you enjoyed your stay. We want to also thank you for your continued business and value your loyalty to our hotel. We are proud to be your "home away from home".
Sincerely,
Jeff Vienne / General Manager
Best Western Plus - Hill Country Suites
San Antonio, Texas 78258

"The Best"

5

Paul T, Greenwood LA, United States
23/01/2016

We stayed at this hotel and it was very easy to get in and out. It was located near to what we wanted to do and the staff bent over backwards to help us. We had a small key/lock problem that they handled most efficiently and quickly. We will stay again

BWHCS, General Manager at BEST WESTERN PLUS Hill Country Suites, responded to this review
Paul T,
From all of us at the Best Western Plus - Hill Country Suites, thank you for taking time out of your busy day to review our hotel and staff. We sincerely appreciate your business and do hope you will choose us once again in the future.
Sincerely,
Jeff Vienne / General Manager
Best Western Plus - Hill Country Suites
San Antonio, Texas 78258

"Worth every penny!"

5

KlausMich, Portsmouth, Virginia
14/01/2016

Rooms are spacious, Breakfast is great and best of all the staff is friendly and very detailed. The front desk really make an effort to get to know you. This is my second time staying at this hotel and surprisingly I was remembered and greeted by name. I thought that was very impressive and showed how honest and caring this hotels staff is. I will definitely be coming back again!

BWHCS, General Manager at BEST WESTERN PLUS Hill Country Suites, responded to this review
KlausMich,
Thank you so much for reviewing our hotel and staff and we are so pleased that you stayed with us again. We have a sincere passion for the business and our objective of providing exceptional customer services is reflecting on our guest reviews. We look very forward to your return one day and thank you once again for the review.
Sincerely,
Jeff Vienne / General Manager
Best Western Plus - Hill Country Suites
San Antonio, Texas 78258

"Great value!"

4

DougJennyElman, Freehold
14/01/2016

While there were some initial problems, everything was handled very well and beyond my expectations! The breakfast was hot and tasty and the service was very good. I really enjoyed the complimentary beer/wine and snacks!!! I would absolutely stay at this hotel again. It was a great value for the money!!!

"Decent Price Poor Internet"

4

13/01/2016

The staff was great. The rooms were clean, and neat. Price was fair. The internet was very poor. When I could connect to the internet I was kicked out often or was unable to connect to some links. (News, banking) The problem was reported and was told they knew of problems but they didn't know what to do. Was told that Mac users commonly had problems.

"Spacious rooms, good for a short stay."

4

Ciara H, Austin, Texas
02/01/2016

We stayed at this hotel for a one night on NYE. We didn't stay in the room for long it was mainly for us to sleep but the room was very big and the beds were soft. Our room was very clean and my only draw back would be that the shower/bathroom was a little outdated. There was a great free breakfast with eggs, bacon, biscuits, gravy, waffles and cereal. They even had fresh popped popcorn when we checked in near the lobby. If you do not come into San Antonio via 281 South then the hotel is a little difficult to get to but once you figure it out its not too bad and is actually in a great location near tons of restaurants and activities for everyone.

"Service lacking"

3

Paul S, Plainview, Texas
31/12/2015

We paid a premium price for our jacuzzi room for three nights. First day we left mid morning for shopping and sightseeing. We returned about 4:00 pm and found our room untouched by housekeeping. Desk clerk offered to "call someone" who could come clean the room. Not knowing how long that might take, we opted for just a fresh set of towels.

"needs work"

2

Eddie G, Rochelle Park, New Jersey
27/12/2015

Was assigned two rooms the first night. Keys didn't fit. The garbage was not removed on most days, also sink, toilet, shower not cleaned. The beds were not made on two days. Dirty dishes left in room. Told them phone was broken, never fixed.

"Great Customer Service Visit"

4

James T, Washington, United States
27/12/2015

Excellent breakfast with fresh eggs scrambled and beans and tortillas to eat with them OR sausage and biscuits and gravy OR waffles AND various brands and flavors of yogurt, not just one flavor, cereals, and the normal coffee and juices. Very nice beds, great TV reception and variety, front desk went beyond the call of duty for 3 situations. Bed very comfortable, TV picture and selection excellent.

BWHCS, General Manager at BEST WESTERN PLUS Hill Country Suites, responded to this review
Thank you for taking time out of your busy day to review our hotel, amenities and staff. We are so pleased that you enjoyed your stay and we appreciate the feedback you provided for our prospected guests. We are very pleased with our breakfast offering and we thank you for recognizing the most important meal of the day. Thank you for spending the holidays with us and we look forward to you returning one day. Thank you again for a descriptive review of our hotel and staff.
Sincerely,
Jeff Vienne / General Manager
Best Western Plus - Hill Country Suites
San Antonio, Texas 78258

"Run away - do NOT stay here!"

1

BransonKnowItAll, Branson, Missouri
22/12/2015

First, you can not find this place or get to it easily. Second, the girl who checked us in did not know how to use a BW gift card and she took 20 minutes to get us our keys. Next, when we opened the door to our room, we found it full of stacking chairs and other meeting room equipment. So - she "upgraded" us to a suite. It was NOT clean. the carpet in all the public areas is filthy and in our room - the sliding doors to the closet do not work. There is gross stuff inside the fridge. There is something strange on the floor under the sinks in the bathroom. The lamp shade in our bedroom was torn. We were invited to a Manager's receptions at 5:30 pm - but by 5:50 pm - it is still not set up. There is supposed to be beer, wine and "snacks" which turned out to be cookies. This place is poorly run. It is dirty. It is not worth the $100 bucks we are paying! I am so disappointed and upset. We often stay at Best WEsterns and have never been to one so awefull. I tell you - find somewhere else!!

BWHCS, General Manager at BEST WESTERN PLUS Hill Country Suites, responded to this review
We want to thank you for taking time out to review our hotel and staff. We strive for 100% guest satisfaction and looks like we fell short of our goal on your stay. Your first room given was a room that was out of order for storage due to an event in our meeting room and this was an oversight on our front desk agent. I did authorize our desk clerk to give you a complimentary upgrade to one of our premium guest rooms for the inconvenience. Again, thank you for your feedback.
Jeff Vienne / General Manager
Best Western Plus - Hill Country Suites
San Antonio, Texas 78258

"Very nice"

4

Mikel K, Celeste, United States
19/12/2015

Have stayed here twice now. Location is very busy but has anything you could possibly need. Lots of restaurants and shopping. Walmart right around the corner. Access can be tricky and traffic heavy at times. All the rooms are suites, are nicely decorated and roomy. I will most likely stay here again and advise you check it out when in the area.

BWHCS, General Manager at BEST WESTERN PLUS Hill Country Suites, responded to this review
Mikel K,
Thank you for reviewing our hotel and thank you for being a return guest. We know you have a choice when choosing a hotel and we re so pleased that you chose us.
Jeff Vienne / General Manager
Best Western Plus - Hill Country Suites
San Antonio, Texas 78258

"Very Very Wonderful Hotel"

5

Victoria R, Katy, United States
14/12/2015

I was in town for a family reunion, We had lots of family and friends asking for directions, recommendations on places to eat, shop...etc the front desk agent Lindsey was SO HELPFUL!! If it was not for her our stay would have been way more complicated. She was able to assist with reservation changes and many more questions on rates and taxes..etc Because of her I will definitely be coming back to this hotel.

"North San Antonio"

4

Charles S, Victoria
11/12/2015

Nice place to stay for Stone Oak area of San Antonio. Room was clean and spacious, comfort of bed was OK, breakfast was a step above the average. Lots of dining choices within 5 minutes, reasonable to get in & out. Would definitely stay again when in the area.

BWHCS, General Manager at BEST WESTERN PLUS Hill Country Suites, responded to this review
Charles S,
Thank you for your kind and descriptive review of our hotel and we look forward to your return one day. We sincerely value you as our guest.
Jeff Vienne / General Manager
Best Western Plus - Hill Country Suites
San Antonio, Texas 78258

"Very clean , comfortable,Friendly staff."

5

Juan F, South Padre Island
03/12/2015

Excellent location for a Northside stay in San Antonio. Good warm breakfast. Friendly staff. Very clean overall. Surprised at how low their rates are. Very easy access to Downtown, about 11 miles. Very strategic location.

BWHCS, General Manager at BEST WESTERN PLUS Hill Country Suites, responded to this review
Juan F,
Thank you for reviewing our hotel and our market. We value your business and especially your feedback. Thank you for being our guest and hope to serve you again very soon.
Jeff Vienne / General Manager
Best Western Plus - Hill Country Suites
San Antonio, Texas 78258

"thanksgiving"

4

yugogirlr, houston,tx
30/11/2015

was nice stay. Am a heavy coffee drinker so had to keep asking house keeping for more. No blankets for bed but luckily bring my own due to past experiences. Nice breakfast spread but I'm not an early morning person so didn't partake

Best W, General Manager at BEST WESTERN PLUS Hill Country Suites, responded to this review
We want to thank you for taking time out to review our hotel. We are so pleased that you chose us for your Thanksgiving holiday. Your feedback is very important to us and we use this information to improve and provide a better guest experience for our guests. Thank you for being our guests and hope to see you soon.
Jeff Vienne / General Manager
Best Western Plus - Hill Country Suites
San Antonio, Texas 78258

"Not for us"

3

28/11/2015

This place was conveniently located, and had a room with 3 beds, but I wish we had stuck with something familiar. The staff was friendly and the coffee was hot!
There was no bedding in the room for the couch, so I went down to get some. I was given a couple mismatched sheets and told that was the last of their bedding and they had no more! what?? The 2 queens were thin, noisy mattresses with zero support. Most of us had a terrible night's sleep. The kitchen was a great feature, but we didn't need it this time since we just came to sleep. The bathroom was large and had 2 sinks- great for large families. The free breakfast was ok, but since we are GF, there were minimal choices. Breakfast tacos was on the menu, but only four tortillas. Overall, it was what we paid for, but we won't be back.

Best W, General Manager at BEST WESTERN PLUS Hill Country Suites, responded to this review
Amanda N,
I want to thank you for allowing us to serve you over the Thanksgiving holiday weekend and appreciate your feedback regarding your stay. Typically, our bedding for our sleeper sofas are on request but due to the sold out holiday weekend, we did run out of sleeper sofa sheets and we do apologize for that inconvenience of having mismatched sleeper sofa sheets. When it comes to our mattresses, it's tough to please all because of a variety of comfort levels and we do apologize that it did not meet your expectations. We will look into adding more gluten free items on our breakfast offering. As a hotel manager, we never want to hear that you will not be back but we are very thankful that you did give us the opportunity to serve you and your family during the Thanksgiving holiday. We sincerely value your business.
Jeff Vienne / General Manager
Best Western Plus - Hill Country Suites
San Antonio, Texas 78258

"Business trip was not expected to have to stay over night."

5

Roy Lee H, Del Rio, United States
16/11/2015

it was a very quick business trip. Everyone made it very pleasant. I had extra people with me they were treated very well. We especially liked the waffle iron at breakfast in the shape of Texas!!!! Did not get to use the Fitness center but it looked user friendly.

Best W, General Manager at BEST WESTERN PLUS Hill Country Suites, responded to this review
Roy Lee H,
Thank you for allowing us to serve you and your colleagues during your business trip to San Antonio and we are pleased that your stay was a pleasurable experience. We do hope when returning back to San Antonio, you will stay with us again so we can make another great impression. We know you have a choice when selecting a hotel and we are pleased that you chose us. We sincerely value your business and we thank you for that.
Respectfully,
Jeff Vienne / General Manager
Best Western Plus - Hill Country Suites
San Antonio, Texas 78258

"Weekend Getaway"

4

Travis W, Dripping Springs, United States
09/11/2015

We enjoyed a weekend getaway in San Antonio. The hotel was good and the lady that helped us at check-in was very friendly. We originally had a problem with our room lock, but she fixed it right away by getting us into a different room.

Best W, General Manager at BEST WESTERN PLUS Hill Country Suites, responded to this review
Travis W,
Thank you for taking time out to review our hotel and staff and we do apologize for the inconvenience you encountered with your door lock at check in. I am so pleased that we had another room to move you to while we address the lock in the first room. We are so pleased that you enjoyed your stay and look forward to your return one day. We sincerely value your business and thank you for being our guests.
Sincerely,
Jeff Vienne / General Manager
Best Western Plus - Hill Country Suites
San Antonio, Texas 78258

"Recent Stay at this Best Western"

5

Marcia T, Phoenix, United States
29/10/2015

This was a very short business trip to the area. I arrived a little late however the staff was very kind to assist me with a couple items I needed. The hotel is very comfortable, clean and welcoming. Housekeeping team was very kind. I would return for certain and this location is great if you need to be fairly close to the airport and restaurants.

Best W, General Manager at BEST WESTERN PLUS Hill Country Suites, responded to this review
We want to thank you for reviewing our hotel and staff and do appreciate the feedback so our prospected guests can make a decision of where they want to stay. Your feedback is very important to us so we can learn from our opportunities and reward those employees who make a positive impression on our guests. We look forward to serving you again and do hope you will stay with us when visiting San Antonio for business or pleasure.
Sincerely,
Jeff Vienne / General Manager
Best Western Plus - Hill Country Suites
San Antonio, Texas 78258
(210) 490-9191

"Dirty accommodation"

2

Ismael98, Hidalgo, Texas
26/10/2015

We went in and the dirty bathroom with hair in the shower and floor. The sheets had not been changed from the previous guests. In two days they did not clean the room. Lack supervision. When I put my complaint the manager was interested in solving the problem. too bad the Internet.
Not recommended.

Best W, Manager at BEST WESTERN PLUS Hill Country Suites, responded to this review
Ismael,
My name is Jeff Vienne and I am the General Manager of the hotel and I would enjoy the opportunity to hear from you and discuss your experience more in detail. I can be reached via telephone or email at (210) 490-9191 Ext. 5127 or [email protected] Your feedback is very important to us as we do strive for 100% guest satisfaction and would like to address all issues and correct the issues so we can improve on our mistakes. I do want to take this opportunity to apologize for your unpleasant stay and do hope that you will give us another chance in the future to make it right.
Sincerely,
Jeff Vienne / General Manager
Best Western Plus - Hill Country Suites
San Antonio, Texas 78258
(210) 490-9191 Ext. 5127

"I plan to stay here in the future"

5

JEHWoodHi, Victoria, TX
20/10/2015

My wife and I came to San Antonio for a doctor appointment and chose this hotel because it was near his office. We found a very caring and competent staff. The hotel common areas and rooms were very clean and comfortable. The full breakfast was much appreciated. We plan to stay here on future trips to San Antonio, TX even if it means having to drive across town (and I hate San Antontio, or any big city, traffic.

Best W, General Manager at BEST WESTERN PLUS Hill Country Suites, responded to this review
We want to thank you for taking the time out to review our hotel and staff as we use our guests feedback to either learn from our mistakes or to share positive feedback such as yours with my staff to reflect on a job well done. We do hope when traveling back to San Antonio, you will stay with us again. Thank you for your business.
Sincerely,
Jeff Vienne / General Manager
Best Western Plus - Hill Country Suites
San Antonio, Texas 78258
(210) 490-9191 Ext. 5127

"Great place"

5

Sonja A, Houston, United States
12/10/2015

This place is the best place to stay friendly staff very helpful.We are definetly staying there again.They even looked up some places for us and gave us great easy directions.Plenty of restaurants,grocery stores easy access to freeway

Best W, General Manager at BEST WESTERN PLUS Hill Country Suites, responded to this review
Thank you for reviewing our hotel and staff. We understand what it's like to be away from home so we work hard to make your stay is as pleasant as possible. We know you have a choice when choosing a hotel and we are so pleased that you chose us. We look forward to your arrival back one day and thank you for the kind words. Thank you for your business.
Sincerely,
Jeff Vienne / General Manager
Best Western Plus - Hill Country Suites
San Antonio, Texas 78258
(210) 490-9191

"Outstanding"

5

Luis L, Laredo, United States
05/10/2015

Overall the hotel was very well kept. the staff from the front desk to the breakfast personnel were very attentive. The location was near restaurants, and other place should we have need anything. Keep up the outstanding work made us feel at home.

Best W, General Manager at BEST WESTERN PLUS Hill Country Suites, responded to this review
Thank you for taking time out of your busy day to review our hotel and staff. We do work hard to ensure that your stay was a memorable experience and so pleased that you enjoyed your stay. We enjoy hearing the word "outstanding" from our guests and motivates us even more. Thank you for being our guests and do hope you will choose us once again when visiting the Alamo City.
Sincerely,
Jeff Vienne / General Manager
Best Western Plus - Hill Country Suites
San Antonio, Texas 78258
(210) 490-9191

"Nice hotel for the price, great location!"

5

snowoman, Texas
05/10/2015

We stayed in this hotel in July and had housekeeping issues. I mentioned these to the manager. He wrote me back later and assured me those problems have been resolved. We decided to give them one more chance and stayed in October. The service was great and we had no problems with housekeeping. Great location and the staff is very nice. I would recommend this hotel.

Best W, General Manager at BEST WESTERN PLUS Hill Country Suites, responded to this review
I want to sincerely thank you for giving our hotel that 2nd chance and remember our conversation with regards to trying us one more time to make it right. We are very pleased that your October stay was a much better experience than your July experience. We sure hope when traveling back to san Antonio, you will choose us once again. Thank you for giving us that 2nd chance and sincerely value your business.
Sincerely,
Jeff Vienne / General Manager
Best Western Plus - Hill Country Suites
San Antonio, Texas 78258
(210) 490-9191

"Nice property with a bad theft problem"

3

Dale L, Angleton, United States
05/10/2015

The property is nice. The breakfast use to be good but is now just ok. They have a problem with this place with vehicle break ins. The police informed me it is a big problem here. You think they would maybe want to put security on site!!!!! I guess they don't care!?

"It was nice until...."

3

0nH0liday, Ngorongoro Conservation Area, Tanzania
04/10/2015

We checked in and the hotel looks and smells nice. The pictures you see are what you get. We get to our room and it clearly says 'non-smoking'. We walk into what smells like smoke. We are tired and didnt want to complain. Woke up at 6am to what now smells like a bar in our room? Other stayers on our floor were complaining of the same thing.
:( other than the smoke smell it was a nice stay.

"Requested by Best Western"

4

JohnnyRebel, here
30/09/2015

Accomedations and service were great but the wifi srevice in the room did not fumction properly. I had to go to the lobby to obtain proper reception. Location for the purpose of this trip was excellent. The staff were friendly and courteous.