CUSTOMER SERVICE AGENT (03-25-2019)

Handle inbound and/or outbound customer contacts for the project including, but not limited to, questions on products and or customer service support including billing and rate plan questions and changes, customer retention, up-sells, data product and service technical support, troubleshooting, sales and addition of new lines of service.
'• Typing skills and technical skills
• Customer centric mindset (shows empathy, care, provide effortless cx experience)
• Strong Communication skills and the ability to analyze trends and make recommendations
• Ability to understand and explain bills, basic price plan, rate information, promotion information, features, equipment, and general payment arrangements
• Basic knowledge in cellular phones including operating systems, basic phone troubleshooting and data connectivity
• Openness to work flexible hours as required, including night shifts and holidays
• Ability to troubleshoot and resolve technical problems individually or in a team environment
• At least 2 years COMPLETED of college study - University degree preferred. No to K12 graduates
• With or without CCE

Are you interested in joining SYKES?

Our Contact Numbers:

Terms and Conditions

No portion of this portal may be copied or reproduced in books, pamphlets, outlines or notes, whether printed, mimeographed, typewritten, copied in different electronic devices, or in any other form, for distribution or sale, without the written permission of the copyright owner or its duly authorized representative.