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PRODUCT INFORMATION

Soft and creamy, all-natural caramel, Good Karmal is twisted in clear cellophane and comes in a wrapper inscribed with a quote of wise words from sages
ranging from Gandhi to Maya Angelou. With this message, we hope to
inspire ourselves and others to live their lives with bravery,
compassion and in harmony with the Earth.

Around each piece of Good Karmal is a wrapper
imprinted with an inspirational quote. Some are serious, some funny —
all are carefully chosen messages meant to stir the soul as much as the
caramel excites the taste buds. Here are a few examples:

No act of kindness, no matter how small, is ever wasted.~ Aesop ~

You make a living by what you get, you make a life by what you give.~ Winston Churchill ~

A bird doesn’t sing because it has an answer; it sings because it has a song.~ Maya Angelou ~

We must be the change we wish to see in the world.~ Gandhi ~

We do not inherit the earth from our ancestors. We borrow it from our children.~ Native American proverb ~

Good Karmal is all-natural, gluten-free, Kosher Dairy-certified
caramel wrapped in quotes to inspire. Each melt-in-your-mouth bite is
crafted by hand with only the finest ingredients. No artificial
flavors, preservatives, or colors are used.

Our caramels are all-natural which means they do not contain artificial
ingredients or preservatives. To fully appreciate the quality and
flavor, we recommend that you enjoy your Good Karmal within one month
and store them in a cool, dry place. Airtight refrigeration will extend
freshness, just be sure to allow the caramels to adjust back to room
temperature for optimal taste and texture.

We don’t currently have a staffed customer service line to take phone
orders. If you have concerns or issues with placing an order through
our website, please contact us at orders@goodkarmal.com with your order information and phone number and we will be happy to help.

Absolutely! The best way to send us a long list of recipients is by using our Multiple Shipment spreadsheet template. Please contact us at orders@goodkarmal.com to learn more about the process. Please be sure to double check all of your addresses so
your gifts aren’t delayed by shipping errors or omissions.

Not at this time. We use all natural ingredients without any
preservatives, so our caramel tastes best when eaten fresh. Most stores
require a longer shelf-life than we prefer, so we have chosen to be the
exclusive retailer in order to preserve our high standards of taste.

If you are shipping to more than one address, you will need to place separate orders for each. We apologize for the inconvenience. The best way to order for a long list of recipients is by
using our Multiple Shipment spreadsheet template. Please contact us at orders@goodkarmal.com to learn more about the process.

SHIPPING POLICIES

Orders generally leave our facility within 1-2 business days
after the order is placed (excluding Saturday, Sunday and holidays).
This timing is extended around major holidays. When you select your
shipping method, you will be provided various shipping speed options and
estimated delivery dates. We will alert you via email if your shipment
will be delayed beyond that time for any reason.

Please let us know if you need your Good Karmal to arrive by a
certain date. We will do all we can to ship it in time. Alternately,
you may specify a delayed shipment when placing an order. We will
ensure that your Good Karmal is made fresh and shipped to arrive by your
chosen date.

You will receive an email from us on the day that your order ships, and it will contain the
tracking number for the package(s). If for some reason you do not receive a tracking email, please send us an email at info@goodkarmal.com and we will send you the information.

If you are shipping to more than one address, you will
need to place separate orders for each. We apologize for the
inconvenience. The best way to order for a long list of recipients is by
using our Multiple Shipment spreadsheet template. Please contact us at orders@goodkarmal.com to learn more about the process.

Absolutely! We welcome advance orders. To request a future delivery
date, please specify the date you would like your order to arrive by
during the checkout process. We will ensure that your treats are
shipped in time to arrive by your chosen date.

We do not routinely process shipments outside the U.S. due to the
duties, fees and delays. If an international destination is a critical
part of a large order, please send us an email at orders@goodkarmal.com.

It is always up to the discretion of the driver, but you may add a note to us when placing your order requesting that UPS
leaves the package on the first attempt with no signature. If your
driver usually leaves your packages without a signature, chances are
that he or she will probably leave your package. If your driver usually
requires a signature, he or she will probably require a signature with
this package as well.

ORDERING FOR THE HOLIDAYS

It is NEVERTOOEARLY
to order. November/December is our busiest time of the year. We
suggest organizing your list and contacting us as early as possible. We
prioritize orders on a first-come, first-served basis and our holiday
schedule fills up quickly!

We recommend that you request a delivery date within a few days of when
they will be gifted. Our caramels are their most tasty within the first
month, so while you can order now, please don’t have your order arrive
sooner than needed. We will make sure that your gifts arrive by the
date of your choosing.

RETURN POLICY

We take great precautions to ensure that Good Karmal arrives in pristine
condition. If you are unsatisfied in any way, please contact us at info@goodkarmal.com and we will do what we can to make your experience with us a positive one.

If your order doesn’t arrive when it was supposed to, please contact us as soon as possible at info@goodkarmal.com.
If you accidentally provided an incorrect address or the gift is
refused by the recipient and returned to us, you will be notified by
email. We are not able to refund your money in these instances. If you would like to
re-ship, you will have to pay the additional shipment costs. If we put
an incorrect address on the package, we will either refund your entire
cost or ship a new package at no charge to you.

PRIVACY POLICY

We respect your privacy and take great care to safeguard information in
our possession. We guarantee that all information that you provide
during the shopping process is encrypted for your protection and will
not be shared with any other company or organization, ever.

MISCELLANEOUS

Check out our Facebook page for updates on special offers, sales, and
seasonal items. Also, if you’re not already on our email list and
would like to be, scroll down to the bottom of this page and sign up! You’ll be the first to learn about cool new gifts and sweet deals!

We don’t send out emails too often, but when we do, you don’t want to
miss it! To receive news about cool new gifts and sweet deals from Good
Karmal, scroll down to the bottom of this page and sign up for our email newsletter!

We are happy to assist you with your purchase, answer your questions, or hear your concerns.

At this time we do not offer live phone ordering or support. Please send us an email and if your message is time-sensitive, please write URGENT in the subject line so we spot it right away. We will respond as quickly as possible.

We have chosen to forgo a printed catalog. Our entire product line is
featured on our website, which means instant gratification for you and a
small reprieve for the trees. We apologize for any inconvenience this
may cause.

Contact support

Good Karmal was born in 2002 with the hope of creating a gift that might sweeten the world.

From our very first batch, we believed that it was not enough to create delicious, buttery caramels to delight the senses — we wanted to spark imaginations and inspire our customers and ourselves to, as Mahatma Gandhi said, “be the change we wish to see in the world.” So we wrapped each handcrafted caramel with words of wisdom, and sent them out into the world.

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