This error often shows up when the company file is on a different computer/server from the one you are installing on. If for some reason your installation will not update, please follow these steps:

Uninstall the application in your computers Remove Programs

Log into the Commerce Sync dashboard, click Manage and then Disconnect

Step through the installation on the computer/server, where the company file is located.

Error Code: 227Reason for error: Problem connecting to QuickBooks

Occasionally QuickBooks can open too many versions of itself or just not have the ability to allow a 3rd party connection. If you see this error please step through the bulleted list above and try installing it again.

Error Code: 109Reason for error: Denied authorization from the Point of Sale or Payment System

Close the Commerce Sync installation window. Re-open the installation window and start the steps again.

Error Code: 145Reason for error: Certificate Security Issue

If you see this error please step through the bulleted list above and try installing it again.