Hello, I want to know where i can go for repair my laptop. He doesn't open. I receided it for my birthday in september 2008. I live in Canada and my zip code is J1N 2J8. It's in Sherbrooke (city) Qu?bec(province)

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If so, and you have this issue, then it's a software issue and not hardware.

I don't know what Operating System (OS) you are using nor do I know what it is you are doing when this false screen comes up, but the simple remdy is to take your Laptop to your nearest PC shop/repairer and they will find the solution, and without much expense.

I have a store in Scottsdale AZ. I have seen this many times with not only Gateways but other laptops as well. Not all universal power supplies deliver the correct amerage the laptop requires. Even though the universal power supply has the correct specs, I've measured both the voltages and amperage and found them to be not all that acurate. Your laptop is probably alright. Order a new power supply from MPC. MPC is Gateway's repair agent.