Re: unauthorised subscription

Same thing happened to me on Monday. Got unsolicited text from Cool4Mob and now theres a $9.09 charge on my account. Can only presume it was from a popup/tab on my phone. Hopefully Optus can do something about it.

Re: unauthorised subscription

I have had a similar experience with SmartViral with $12.95 deducted from my account. Have contacted Optus live chat 3 times now and was given two different numbers to call supposedly associated with SmartViral. I was told by Optus to request a refund directly from SmartViral! Surely Optus has a responsibility to protect my account and refund fraudulent transactions?? Called the numbers and was immediately cut off without speaking with anyone. Surprise! Will have to go to Ombudsman!

Re: unauthorised subscription

Could you confirm after speaking with LiveChat have they resolved the matter? If you still require assistance on this, please PM us here → http://yesopt.us/pmnam and could you please confirm your mobile number, full name and DOB?

Re: unauthorised subscription

Hi I am also very annoyed as I have been subscribed to something that I have not looked at or given permission for.

I am frustrated that there is a charge on my account for 'Other Service' that I never hear of.

I have received a messagge and I straight responded STOP to it, as it seemed to me to be some kind of spam. Today I looked at my account and charge is there. I am angry that someone could get my mobile nymber without my knowledge and I think that Optus needs to look at their security as soon as possible.

I hope that charge on my account will be removed as it has nothing to do with me or what I am using.