Experience

Outsourced Contact Center

Since 1994, when the outsourced contact center industry was in its infancy, we’ve operated programs of various scope and scale – from smaller teams handling reservations for niche travel operators to multilingual teams of 100 agents supporting mission-critical, enterprise-level customers of a global tech giant.

In every application, regardless of size, we serve as an extension of our clients’ operating teams. That’s why we have relationships with clients averaging eight years. And why the client list we have built over nearly 20 years in the business includes some of the world’s largest and most successful companies. For example, we support the world leader in networking technology; the executive ground transportation provider to 80% of the Fortune 100, Europe’s leading car manufacturer, Canada’s largest grocery retailer, and the leading online grocer of the greater New York area – to name just a few of the companies who trust us to take great care of their customers.

“I’ve launched a number of outsourced support programs with several different vendors. The team at Blue Ocean was the best prepared for our launch of any partner I’ve ever worked with.”