An initial assessment appointment can take at least 1.5 hours and sometimes requires a second appointment. Treatment sessions are usually about 1 hour in duration though longer may be scheduled (though this would always be agreed in advance with the individual concerned) for particular types of treatment such as EMDR and trauma-focussed cognitive therapy.

USEFUL INFORMATION PRIOR TO APPOINTMENT:

It is helpful to provide date of birth, address, contact phone number, GP name/address, and details of any other organisations/ agencies involved in your care as this saves time during an appointment.

Once an appointment has been agreed, email contact details can be exchanged to facilitate this process.

USEFUL INFORMATION TO PROVIDE AT ASSESSMENT APPOINTMENT:

It is helpful to have in advance any relevant reports from other consultations (especially a psychiatrist’s report) and to consider whether contact with NHS professionals (especially GP or mental health professionals) involved in current or previous care can be consented to after discussion at the appointment. If glasses for reading are normally required, these should be brought to the appointment as questionnaires may be administered.

FUNDING:

All main health insurers (except AXA PPP) can be accommodated providing membership number and claim numbers are provided and the referral criteria required by an individual insurer have been met (which is the responsibility of the policy holder). If you are self-funding, you should get a clear idea of the number of appointments required to treat the difficulties at the initial assessment appointment and pay as you go (i.e. at each appointment).

Data Information

Your
healthcare record:

As
healthcare professionals, we are required to keep any medical data for up to 7
years after your last appointment or up to 7 years after your 18
birthday. Notes are then destroyed by incineration. Information both during and
following treatment can only be accessed by clinical psychologists involved in
your care (or at your request).

You
are able to have access to the full file subject to a data request (triggering
withdrawal of the notes from secure storage) and review of notes by your
clinical psychologist to remove any third party information.

Billing:

As
is standard for all companies, we keep limited data within our Xero system
software for the purposes of managing payment either directly or via insurance.
This information consists of client name, payees email address/ insurer and
billing history. This is for the purpose of billing and payment only (and
answering client questions about billing and payment) and the record is retained
within the software archive for 7 financial years for legitimate purpose of
HMRC requiring a further check of our audited accounts and then deleted in full.

At CCPS Ltd,
we always respect your personal information and comply with all data protection
laws, including the new GDPR effective from 25 May, 2018.