Ref:

Westerly BMW requires an additional Contact Centre Customer Adviser working in its small contact centre team based at Bridgwater.

Be supportive. Be personal.

To be a brilliant Customer Help Advisor, you’ll need to have:

A professional telephone manner

A genuine passion for customer service

Capable troubleshooting and problem-solving skills

Excellent listening skills and natural empathy

The ability to take ownership of an issue, and the initiative to see it through to resolution

The drive to stay up-to-date with our products and services

Understanding and patience

Strong communication skills, with a natural flair for conversation

Effective time management

An openness to feedback and confidence working with others.

Hours of work are from 9.00am to 7.00pm on a shift rota basis Monday to Friday. The hours of work are 35 hours per week—daily shift of 7 hours plus breaks.

You will be expected to contact our BMW and MINI customers after routine visits, take incoming service telephone calls, inform our customers of quality enhancements affecting their cars and explain the benefits of service packages and other benefits of being a Westerly customer

Welcome to Helston Garages Group. To optimise your experience, cookie settings on the website are set to allow all cookies. By continuing your journey throughout the website, you consent to this. You can change these settings here.