The Professional Engraver’s New Zealand Code of Conduct

Set out below are our terms & conditions, standard practice for all jobs carried out by Knox Engravers. Covering issues such as delivery, price, returns and website functionality, they reflect the realities of commercial engraving. .

Made to Protect Your Commercial Engraving Interests

All of our products are produced using advanced laser engraving methods and are always of a high quality, just ask our New Zealand clients. These added terms simply ensure all our customers are up to date with Knox Engravers policy.

TERMS AND CONDITIONS

* Freight costs listed at the checkout on this website are for delivery within New Zealand only. Please contact us for freight costs for all orders outside New Zealand, prior to placing an order.

* We will not deliver to P O Box Addresses, nor to any address we deem suspicious.

* We are not responsible for loss or damage to goods that are delivered to an incorrect address.

* It is important that we take this opportunity to point out the need for you to check all layout proofs supplied to you by us or by yourself to us, thoroughly prior to approval of such, as reproduction work will incur additional costs for additional time and materials not quoted for in the original pricing.

*Please Note: All work that we produce can not be altered once it has been completed. Once it has been engraved or printed, any errors given will mean that the total job will need to be reproduced fully. Partial fix ups cannot usually be carried out successfully.

* All information that accompanies an order, is considered to be representative of your final and your complete requirements.

* Any order that requires re-engraving due to incorrect information given or approving a layout proof with incorrect information within it, or due to clear & full instructions not being provided to us, will need to be re-charged in the event of re-production. We will however (should this ever occur) work with a customer, to try to accommodate them and keep such costs to an absolute minimum where possible, at our discretion

* As we are producing many multiple individual orders and layouts at any one time, some of which require unusual & out of the ordinary spelling, we may not query spelling given to us that looks incorrect. Proofs are provided as a tool to ensure that you have every opportunity to check that everything is as you would like it to be on your finished item.

* Any part of an order that is not specified in it's entirety, will be perceived as not required & therefore, not included.

* Full payment must accompany all orders, unless other arrangements have previously been made and agreed to by Management only.

SCHOOLS & GOVERNMENT DEPARTMENTS:

A deposit is not required from Schools when you are placing an order.

RETURNS:

-We must be notified of any defect no more than 14 days following receipt of goods. - We will happily replace any item with a defect. - We will happily take back non personalised items no more than 14 days following their delivery as recorded by our freight company. - Refunds of such goods will only pass following receipt of goods and inspection that they are in their original condition. - Personalised goods cannot be refunded or resold

PRIVACY:

Your privacy is very important to Knox Engravers & Signs. With that in mind, we have established and implemented information handling practices that we believe are consistent with the highest standards and best practices of organizations doing business on the Internet.

This privacy policy describes the practices that apply to our site, including, specifically, the information we collect about you, when and how we collect that information, and what may happen to that information.

We will not collect personally identifiable information like your name, e-mail and mailing address and telephone number ("Personal Information") without your knowledge and permission. We will not disclose your Personal Information to third parties unless you have authorized us to do so. We will take reasonable steps to protect the security of the Personal Information we collect from you.

Your Personal Information

Knox Engravers does not collect personally identifiable information on our website, such as your name, address, e-mail address or telephone number, without your knowledge. Such information is collected only when you knowingly and voluntarily submit it to us (as, for example, when you contact us via e-mail). Knox Engravers uses such voluntarily submitted information for the purposes for which it was submitted only.

When you place an order Knox Engravers will ask you to provide certain information about yourself, such as your name, mailing address, or e-mail address. The personal information you submit when placing your order is treated as confidential. We use this information to process your transaction only, and we only share the information with Visa, Mastercard, Paypal etc. in order to process your order.

We use cookies

Cookies allow Knox Engravers & Signs to remember you. If we didn't use cookies you would have to enter your details each time you visited. If you really prefer not to use cookies you can set your browser preferences to not accept cookies. Most websites however, including Knox Engravers & Signs, require cookies to process your orders.

Tracking Information

Knox Engravers & Signs uses standard software for monitoring statistical information such as how many visitors we have to our websites and what countries they are coming from. These statistics help us get general overviews of customer trends. We do not look at individual customer data. Personal information specific to each Vendor's sales is treated as strictly confidential and will only be reviewed or examined in the event of a dispute, claim, error or customer request.

Security:

Knox Engravers & Signs uses stringently tested technologies to ensure the security of information transmitted via our web site and maintained in our possession. When you place your order at the "checkout" you will see a lock icon appear on the status bar of your browser. This indicates that the data that is submitted is encrypted while in transit and so cannot be viewed by anyone other than us. In addition, when we receive that data, it is stored on a separate location to the web server so that it can only be accessed by us.

Links:

Our site may provide links to other sites. When you click on one of these links, you are leaving our site and entering another site that we do not control and for which we cannot be responsible. You should carefully review the privacy statements or policies on any other site that you visit because those privacy statements or policies will apply to your visit to that site and may be very different from our policy.

-Photographs, pictures or graphics are sent as proofs in a different format and produced with specialised equipment different than when viewed via a computer and are indicative only. -All prices include GST and may be subject to change without notice. - Availability of certain products is subject to change without notice on occasions, at different times of each year.

We use cookies

Cookies allow Knox Engravers & Signs to remember you. If we didn't use cookies you would have to enter your details each time you visited. If you really prefer not to use cookies you can set your browser preferences to not accept cookies. Most websites however, including Knox Engravers & Signs, require cookies to process your orders.