El servicio electrónico de referencia vía chat: evaluación de un caso

English abstract

It Examines the Eletronic Reference Service offered via chat from the Timberland Regional Library, analyzing the answers given by the librarian and shows this service’s possibilities. Presents the origin, nature and institutions behind this electronic reference service via chat. It also questions aspects related to the interaction that takes place between librarian and user. It propose a series of criteria for the evaluation of this kind of services.