BCI Certification frameworks for outsourcing enterprises have evolved on two quality-excellence tracks over the years “ Talent Management and Service Delivery. The Service Delivery Master Standards...Read more

The BCI service delivery certification BSDQ™ is awarded to enterprises showing compliance to the BCI SDMS - Service Delivery Standards Release 1.3, which promulgates Service Delivery excellence...Read more

BCI to Breed the First Indigenous Batch of BPO Master Trainers for Mauritius
The budding BPO industry in Mauritius received a major boost when BCI (BPO Certification Institute) inked a deal with NCB (National Computer Board) under the ICT (Information and Communication Technology) Ministry, to breed what will be the island’s first ever clutch of internationally certified BPO Master Trainers. CredForce has been assigned to handle the MTB (Master Trainer Breeding) Project on the ground on behalf of BCI. A special CredForce team will mount the MTB program aligned to the BCI BGSQ12 workforce development standards. A crack team of the elite BCI Certified Lead Trainers shall be deployed in this marquee project for the ICT Ministry of Mauritius, and post completion of the two-week intensive training program, the trainees will take the online CBMT™ assessments for obtaining their prestigious CBMT™ certification.

This project envisages making Mauritius self-sufficient in terms of training expertise demanded for developing a large pool of internationally certified BPO... Read more

NYC Partners BCI for World-Class Certification Programs in Sri Lanka
Sri Lanka’s Business Process Outsourcing (BPO) industry is on the move now. According to FCCISL News Alert Weekly Business Highlight 2010, BPO sector is Sri Lanka's fifth largest exporter. BCI research estimates ICTA’s aim of touching USD 1.0 billion by 2016 is quite attainable considering the excellent quality of human resources. This industry can increase only if the BPO talent-pool is increased annually by at least 15000-20000 in Sri Lanka for the next two three years. Looking at the prospects in the BPO sector, the Sri Lankan government is all set to provide an environment that is conducive for the growth of BPO industry.

BCI has been working on strengthening its footprint in Sri Lanka to help the country meet the rising demand of trained and certified BPO professionals in its growing... Read more

BCI & Youth Affairs Ministry in Sri Lanka to Work Together
Sri Lanka’s BPO industry is on the move now. A worldclass Hambanthota IT park is building up and the island’s reputation as a nation of trained accountants is now ready to be leveraged in BPO. A high power delegation of the National Youth Corps (NYC), with members from the Ministry of Youth Affairs and Skills Development, Sri Lanka visited the India offices of BCI in Gurgaon for talks on formalizing a partnership, which will make it possible for NYC to prepare its cadets – more than 10000 – for the growing Sri Lankan BPO industry. BCI plans to empower the 40-center island-wide NYC network with BPO training and certification capabilities aligned to HCMS21 standards, Release 3.5. On the other front, BCI and the Ministry of Youth Affairs & Skills development plan to work together to expand BPO industry and opportunities in Sri Lanka. The next few months are going to be exciting, even as BCI and different components of the Sri Lankan government will collaborate to invigorate Sri Lanka’s promise as a destination for value-added services.

BCI Partnering Options for Advocacy Partners

Depending upon an organization’s history, achievements, impact potential in its geography and the quality of networks and relationships, BCI can award the Advocacy license to an organization. The impact and result of effective advocacy by a partner will best manifest in the form of a ministry or a government department or a university or any other large institution of significance directly contacting BCI or BCI partners for a solution. BCI looks for advocacy in the following areas:

Advocacy Partnership for BCI Professional Certifications (APPC)

This Advocacy partner is responsible for promoting and propagating the importance and relevance of BCI’s professional certifications in BPO and IT in its country. Notably, BCI has the largest range of professional certifications for BPO and ICT workforce covering all possible levels of operatives and managers. Since there is a latent need for nations to develop a workforce of certified talents, the task of an advocacy partner becomes relatively easy. An outcome, for example, of a great piece of advocacy by an APPC partner would be a government department seeking BCI’s assistance in developing its BPO talent pool.

To know more about how you can partner us for Advocacy, please write to us at advocacy@bci.us.org, mentioning specifically what your interest areas are.

Advocacy Partnership for BCI Enterprise Certifications (AECC)

The APEC Partner is typically responsible for promoting and propagating the importance and relevance of BCI’s enterprise certifications in BPO in its country. Indeed, BCI’s BSDQ‌® and BTMQ‌® series of certifications are the world’s first and only BPO-dedicated certifications for organizations pursuing excellence in service delivery and talent management. Increasingly, BPO service providers in developing nations are seeking BCI’s assistance in helping improve their management systems and hence, the APEC partner’s role becomes much easier to dispense. An example of an effective advocacy effort by an APEC partner would be the IT/ICT association of that country approaching BCI to lend assistance in installing global standards of service delivery which all players will follow by becoming BCI certified.

To know more about how you can partner us for Advocacy, please write to us at advocacy@bci.us.org, mentioning specifically what your interest areas are.

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If you believe that following international standards and attaining certifications positively impacts the business of your BPO organization and your own professional growth in the industry, please do share your thoughts and experiences and tell us how can BCI possibly be of further assistance. You may write to us at how@bci.us.org

BCI is a CredForce Consortium member-credentialing body. Activities related to management of customer relationships, customer-support, credentialing logistics, partner-network and invoicing for BCI and all CredForce Consortium members are exclusively handled by the CredForce worldwide network. All queries may be safely directed to info.bci@credforce.com

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