Orders placed before 4pm are usually dispatched on the same day. Special Delivery items are guaranteed to arrive at their destination by 1pm on the next working day. We also offer a Saturday Guaranteed delivery on all UK orders.

Please note orders made after 4pm on a Friday will not be dispatched until Monday. All delivery timeframes exclude Bank Holidays.

Tracking Your Order:

We will notify you by e-mail when your order is dispatched. You can check the status of your order at any time by logging into your account and viewing the 'my orders' section of the website, which will update with Mail tracking reference.

At extremely busy periods or during times of disruption, some parcels may be subject to delays. For Special Delivery parcels, please contact if you've not received your item after 5 working days and we will be happy to assist you. For standard delivery, if you have not received you parcel within 6 working days, please contact our customer services department.

If you require dispatch to a country not in this list, please contact us by e-mail. Please note there may be some restrictions on delivering certain items to specific countries. Deliveries in some countries may be subject to customs delays. Please contact us if you have not received your order within 10 working days.

Delivery & Returns:

We offer a range of delivery options including UK Standard and Next Day delivery, a fully tracked delivery service. Alternatively collect your order from one of our stores for Free. We also offer delivery to select European and International destinations. For our UK customers we have various delivery options available, home delivery which includes an express next day service, or free delivery to one of our high street stores or free delivery to a BFPO address. We currently offer delivery to selected International destinations.

Our store offer a hassle free returns policy, if you are unhappy with your order for any reason you can return the item(s) for an exchange or refund. Simply fill out the returns form received with the order, package and send back to us.

Payments and Privacy:

We are committed to the safety and security of your debit and credit card details. The payment process is encrypted to the highest possible level, so you can rest assured that your payment details will never been seen by unauthorised persons. Our website is tested daily for malware and viruses.

We are committed to safeguarding the privacy and security of our website visitors, our policy sets out how we will treat your personal information and the data that is collected from you as you navigate through our website.

Terms Conditions & Discounts:

You should understand that by ordering any of our Products, you agree to be bound by our Terms and Conditions. It is your responsibility to familiarise yourself with the Terms and Conditions regularly to ensure that you are aware of any changes. We also advise you to print a copy of these Terms and Conditions for future reference.

At oursite we know that getting the most for your money is important to you. That’s why we have continuous promotions and discounts that help you get the most from our website. We occasionally list one off, special discounts and promotions online, which we display either on partner websites or our weekly newsletters.

Size guide & Cookie:

It can be difficult shopping online and getting the size you require, our size guide will help you select the size you want. Our size guide includes sizing information for all footwear and clothing, and also helps you to convert US and EU sizes to the UK equivalent, and vice versa. If you need any further help with sizing, don't forget that we will be more than happy to help, so get in touch.

A cookie is a small text file stored by your web browser on your computer or mobile phone's hard drive. Some cookies are essential for the website to work for example to remember what you have added to your basket while you browse the site. They are useful because they help us to provide you with relevant information, such as remembering what you have in your wish list or basket.