Terms and Conditions

Our Terms and Conditions

“We”, “Us”, “BuySharedHosting”, “Our”: is BuySharedHosting, a trading name of BuySharedHosting Limited (company number: 11144824), a company registered in England and Wales. Our registered office is: 20-22 Wenlock Road, London, N1 7GU, United Kingdom. This may also include any parties we instruct to act on our behalf to fulfil services unless otherwise stated. “Hosting services”, “Your Services”, “Our Services”, “Products”: are products and services listed in our product catalogue. These include active products/services which are able to be purchased, and inactive products/services which are no longer able to be purchased. “You”, “Your”, “Customer”: is you, the person reading and consuming services from Us. This also includes any parties You instruct, or has access to Your account. “This Agreement”, “Agreement”: is the wording of terms, conditions, and policies located on BuySharedHosting.com. This Agreement is linked to and accessible from most web pages, and is linked to and must be agreed to during the order journey. This Agreement includes the “Terms and Conditions“, “Privacy Policy“, and “Usage / Fair Use Policy” wording in its entirety.

General Introduction

All Customers who register to BuySharedHosting, all customers who purchase any services or goods from BuySharedHosting, or engage with Us commercially, hereby agree to all of the terms and all of the conditions included within this document unless otherwise agreed, in writing, from a representative of BuySharedHosting. This Agreement must therefore be read and understood in its entirety before being able to register, or consume/use our Services. If this Agreement is violated or you are not authorised to register any interest, consume any services, or enter into a commercial relationship with BuySharedHosting Limited.

Modifications to These Terms and Conditions

This Agreement may be modified at any time by Us without prior notice and with immediate effect. Your continued use of the service will be deemed consent and agreement to any such amended Agreement. If you do not wish to continue to use the service as a result of any such amended Agreement, you must provide notice of your wish to terminate Your use of Our services.

SLA

Support tickets are answered 24 hours a day, 7 days a week, on a best effort basis. We aim to respond to tickets within 12 hours of receiving, and in most cases they are responded to within a much shorter time frame. However due to varying volumes throughout the week, we are not currently able to quote and commit to timeframes. Abuse tickets will be responded to within 24 hours.

UptimeWe do not warrant access to our servers will be uninterrupted or error free but we shall use reasonable endeavours to keep downtime to a minimum.

BackupsIt is your responsibility to maintain appropriate and up-to-date back-up copies of any data, information or other material you upload onto our servers as part of your use of the Hosting Services. We provide free tools to make website and database backups in our control panels. In the event of loss of or damage to your material, you will not be given access to the server back-up we maintain pursuant to our archiving procedure. We will not be responsible for any loss, destruction, alteration or disclosure of your Material caused by you or any third party.

Billing and Refunds

Refunds would not be provided in any circumstances whereby the Terms and Conditions are violated. Refunds would not be possible for any one-off charges such as, but not limited to, Domain Names, Setup fees, etc. If you request a cancellation of a service, it can become effective straight away, in such circumstances, no pro rata refunds will be permitted. Payment subscriptions such as PayPal Subscriptions are the responsibility of the customer. If the subscription renews, we cannot refund and the services will renew also.

WHOIS DATA

We have a duty of care to ensure that all WHOIS data is correct at the time of registration and renewal. We may request proof of name and address as per Nominet’s terms of service which dictate that a registrar is responsible for the validity of WHOIS data on domains registered with them. In most cases this process is automatic but occasionally we may need to contact you.

Disclaimer

We are not responsible for any damages your business may suffer. We do not make implied or written warranties for any of our services. We deny any warranty or merchantability for a specific purpose. This includes loss of data resulting from delays, non-delivery, wrong delivery, and any and all service interruptions. It is very unlikely that such data loss or disruption will happen, and we will always undertake everything within our control to prevent such an event. You hereby agree not to hold Us responsible for any such claims. We cannot be held liable for any loss of earnings, income or financial impacts from using our services. We reserve the right to refuse service to anyone at any time without explanation. It is your sole responsibility to make sure your data gets backed up in case a crash does occur. If, in extreme circumstances, loss of data does occur, We will work to recover the lost data. We cannot be held responsible for data and/or backups stored on their servers, nor for any data loss should it occur. The delivery times stated on our website and by our representatives can only be taken as estimates, they cannot be considered as factual information, merely an approximation to our best ability. A delay of any kind in the delivery of a customer’s service/product does not entitle the customer to a refund or compensation, but we will always do our best to meet our estimations. If you use parts of or our entire Terms of Service and/or Privacy Policy for your services you do so at your own discretion and with no liability to BuySharedHosting. We reserve the right to ask for proof of identity and address at any time for any reason. If you are unable to supply the requested documents, your service may be subject to suspension or termination immediately. The only accepted documents are: Government issued documents, such as passports, identity documents, driver licenses, military issued ID, tax registration/notice letters, business registration etc. OR Utility bills, as well as bills for telephone services, internet services, cable/satellite television services, credit/debit card statements etc.

Complaints

Should you be unsatisfied with the service provided by Us, you can open a support ticket and request that a manager review the ticket. A manager will contact you within 24 hours.

Termination

We reserve the right under any circumstance to terminate and cancel your services for any or no reason, and without notice.