How smartAgent is helping; Answering customer queries without having to phone or e-mail, reducing CRM costs, improving customer satisfaction and loyalty, providing a feedback mechanism for customer wants and needs and providing a mechanism to optimise online and offline content. Virgin Holidays is also using the Synthetix.info service to analyse visitors' wants and needs by looking at the questions they ask. The use of the conversational logs and analysis will allow Virgin Holidays to better serve both their online and offline customers. In addition, the conversation logs ensure that Valerie always has up to date information.

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Chatbot info

The Chat Bot Future

A chat bot is a humanlike conversational character.
Its conversational skills and other humanlike behaviour is simulated through artificial intelligence.
It often acts as a virtual assistant and it can have its own visualisation through an avatar
or it is faceless. We expect that through the years every conversational chat bot will grow into a real virtual human.