The Buyer accepts and declares that he/she is vested with all preliminary information about the core specifications of the concerned product/service, sales price, payment method, delivery conditions etc. and about the right of withdrawal, he/she has confirmed this preliminary information in the electronic environment and then he/she has ordered the concerned product/service according to the provisions of this agreement. Preliminary information and invoice provided at the payment page at www.enbipharma.com are integral parts of this agreement.

ARTICLE 3 – DATE OF AGREEMENT:

The member and / or the buyer agrees and declares that he / she has already read the “Long Distance Sale Agreement”, the preliminary and other information stated on the www.enbipharma.com website about the basic features, sale price, validity period of the price, payment type and delivery of the product which is ordered on the www.enbipharma.com, has accurate information about these issues and confirms the electronic purchase.

ARTICLE 4 - DELIVERY OF PRODUCT/SERVICE, PLACE OF EXECUTION OF AGREEMENT AND TYPE OF DELIVERY:

Additional charges like cargo fee, official fees, all type of taxes should be paid by the Buyer. The order will be delivered to the address specified by the Buyer on the order form. Even if the Buyer is not at the address during delivery, the Seller will be deemed to have fulfilled the action and his obligation fully and completely. For this reason, all damages and expenses caused by late delivery like awaiting the order in the cargo company and / or like the expenses to return the order to Seller belong to the Buyer.

Delivery costs are under responsibility of the Buyer. The delivery cost is not included in the product price. If Seller declares to bear delivery costs for those who purchase over a certain amount as provided at the web site, delivery costs will be borne by Seller. Delivery will be made within the shortest time possible upon available stock and after transfer of the cost to the account of Seller. If the product and / or service cost is not paid or is cancelled at bank records for any reason, Seller is deemed to have been released from liability of delivering the product and / or service.

The delivery takes 1-3 business days within Turkey. We deliver also to over 100 countries around the world. For other countries, the delivery takes 2-7 business days, depending on country of the Buyer. (Custom checks and procedures may cause a delay in delivery time and you will be responsible for all customs and / or import fees in your country.) Your order is generally shipped within 2 days after confirmation of your order.

- Import duties, taxes, and charges are not included in the item price or shipping cost. These charges are the buyer's responsibility.

- Please check with your country's customs office to determine what these additional costs will be prior to bidding or buying.

- We (Enbi Pharma) will not accept any return / exchanges / refund because of custom problems and fees.

- Payment of import taxes, duties and related customs fees are your responsibility and will not be covered by us.

- We are not responsible for delays caused by the customs department in your country.

For other countries (other than Turkey), during payment process, the Buyer will see the complete order total including shipping fees. Shipping cost may increase depending on weight, volume and destination of order. In case of delivery to countries other than Turkey, the Buyer will be informed about the shipping costs and any other important points.

If the order is to be delivered to a person other than the Buyer, the Seller cannot be held responsible for the fact that the delivery person does not accept the order. Buyer should pay the costs in this situation.

ARTICLE 5 – RETURNS AND CHANGES:

Firstly, the Buyer should check the package carefully upon receipt for any damage and before signing the delivery documents. If the Buyer received an incorrect, defective or damaged product, he / she should not take the package and a damage report must be filled in immediately with the courier. That report will help Buyer during the exchange and refund process. If only the box is damaged and not the product inside, Buyer can accept the order. Received product will be accepted that the products are in good condition.

If Buyer is unhappy with products for any reason within the first 14 days from the delivery date, he / she may return it for a full refund or an exchange, but Buyer is required to pay for return shipping fees.

Please contact us immediately at enbi@enbipharma.com and keep the original packaging to return the package for refund or replacement. Our customer service will inform about the further procedure and provide to Buyer with an address and assigned carrier to return the products.

Buyer should send the product back to us with all the invoices and accessories together. For the request of refund to be accepted, the product should not be damaged or used.

Refunds are issued within 2-14 business days after receipt of the return package. The refund is made with the same payment method of the order.

For your attention;

- Some products cannot be accepted for return for hygienic reasons.

- Cosmetic and personal care products should be in their original packaging and in an unused condition.

- Products that are in touch with skin directly (underwear, swimwear, earphones, …etc.) may not be returned or exchanged.

ARTICLE 6 - DECLARATIONS AND GUARANTEES BY THE BUYER:

The invoice should be returned. In the event that the related bank or finance institution does not pay the product/service price to the Seller due to wrongful or illegal use of the Buyer’s credit card by unauthorized parties after delivery of the product/service for reasons not arising from the fault of the Buyer, the buyer is required to return the product/service to the Seller within 3 (three) days provided that the same has been delivered to the Buyer. Shipping costs will be borne by the Buyer in this case.

ARTICLE 7 - DECLARATIONS AND GUARANTEES BY THE SELLER:

The Seller is responsible for delivering the product/service under the agreement in a solid and complete condition according to the specifications provided in the order along with the warranty documents and operating manuals if applicable. If the concerned product/service is to be delivered to a person/organization other than the Buyer, the Seller cannot be held responsible if the concerned person/organization does not accept delivery. The Seller will return the product/service cost and valuable papers, if applicable, within 10 (ten) days following receipt of the withdrawal letter. It will take delivery of returned product/service within 20 (twenty) days. The Seller can provide the product/service at equal quality and price before expiry of the execution period in the agreement for justified reasons. If the Seller considers execution of the product/service to be impossible, it will inform the Buyer before expiry of the execution period of the agreement. Paid amounts and submitted documents, if applicable, will be returned within 10 (ten) days.

ARTICLE 8 - SPECIFICATIONS FOR PRODUCTS/SERVICES UNDER AGREEMENT:

The product/service type and nature, amount, brand/model, colour and all tax inclusive sales price are as identified in information available at the product/service description page at www.enbipharma.com and in the invoice which is an integral part of this agreement.

ARTICLE 9 - CASH PRICE OF THE PRODUCT/SERVICE:

The cash price of the product/service is provided in the invoice copy sent in the e-mail upon completion of the order and in the invoice content sent to the customer.

ARTICLE 10 - FORWARD PRICE:

The forward price of the product/service is provided in the invoice copy sent in the e-mail upon completion of the order and in the invoice content sent to the customer.

ARTICLE 11 - INTEREST:

The interest rate cannot be higher than the interest rate to be determined by the government of the Republic of Turkey every year and than 30% at any condition.

ARTICLE 12 - DOWN PAYMENT:

The down payment for the product/service is provided in the invoice copy sent in the e-mail upon completion of the order and in the invoice content sent to the customer.

ARTICLE 13 -PAYMENT OF ORDER:

The Buyer can choose one of the following methods to finalize and submit his / her order ;