Articles

When it comes to customer complaints, there seem to be two sides to this coin, and which side of the coin complaints fall on seems to depend on the source. Since the beginning of the internet, critics have been there and have been heard by enthusiasts enjoying mostly their negative or bad experiences of something they don’t like.

People often overlook the deep impact of the customer experience. Part of this is because a lot of people don’t entirely grasp what this concept encompasses, but another large part of it is a lack of prioritization with many products and services