Avg. Dealer Rating: (51 reviews)
"The CTS 2012 unit that was advertised was not available at the Dealership
indicated in the ad (Stratford). The salesperson advised that the vehicle was
not on the lot. The vehicle could not be transferred from another location for
viewing in Brantford. The "ghost " advertisement vehicle at that point was
possibly being presented at a local auction (Windsor).
My first response was if your sending this vehicle to auction why not reduce
the sell price. However convectional wisdom escapes people sometimes.
This is not a total reflective of the salesperson, I think it has been
established that everyone ultimately reports to someone higher up in any
organization.
The Dealership Leadership should take the opportunity to review operating
procedures to better service the customer. Discover the needs of your
customer and close the sale.
Value, Opportunity & Service.
Please do not respond with "Call our guest services" or "the Manager is expecting your call" routine. That only validates your position of contempt.
Read your own reviews. Make the changes required to professionally and honestly advertise.
"

Avg. Dealer Rating: (20 reviews)
"Very friendly. Understood what I was looking for and had a variety of choices for me to try. Made the whole process comfortable. Got my vehicle Wednesday and love it already. Would I go back... definitely . Would I send a friend... Absolutely! Thanks guys and gals!"