We stayed for nearly a week here. It is exactly what you would expect from a 4* hotel. Nice clean rooms, attentive service, everything costs more than you can get it for round the corner ( like all 4* hotels). We found the staff to always be polite and helpful, some people on here have said otherwise - we didn't experience any of that - but in my experience people usually get the level of service they deserve!!!Good pool with bar. Nice independent cafe/bar directly under the pool and a good restaurant just 100 metres or so down the road towards the big bridge - Heaven Restaurant - very friendly staff, menu is a bit random as it seems that some of the translations aren't right, so what you think you're ordering isn't always what you get - but that's all part of the fun! Downsides about the hotel are that the road out the front of the hotel is quite busy and the Vietnamese do like to use their horns a lot, plus all along the front on the coast side of the road it's a huge construction site as they seem to be reclaiming lots of land from the sea - that runs for a couple of miles(!) - but you can't blame the hotel for that - and as all the hotels seem to be on the same strip then these two points will apply equally to all hotels

Safe Haven

09-09-2015|Gửi bởi Sharon&Joe

We had to stay here short notice because our cruise was cancelled. It was very busy because of this but reception staff were efficient and swift. We were pleased with what we found - a modern hotel, all amenities, good rooms with a panoramic view of the bay. The drinks and food were reasonably priced. The service was 'stretched' - maybe because of unexpected guests. The odd item was forgotten and some staff had a habit of avoiding eye contact - ignorance is bliss? All was redeemed next morning however. The weather had worsened dramatically overnight and there was no power, lifts not working, roads flooded. We heard later more than 20 people had been killed in a landslide. We were quit early and people were milling around but already the staff had drawn arrows on paper and placed them in corridors to direct to stairwells etc. The power was restored quickly and breakfast was uninterrupted, maybe back-up generator. The manager and assistant were walking around reassuring and checking. We were shown pictures of other hotels around that had been flooded. He ensured we got our transfer back to Hanoi as this had been lost in translation with Paradise Cruises (and we had already had help from our Hanoi Ruby Hotel, Anh, twice the night before - we couldn't harangue them again!).

So we would have awarded 3 stars. But an extra star for management and staff showing their mettle in extenuating circumstances.

WONDERFULL

07-09-2015|Gửi bởi NguyenBich31586

Amazing hotel and good service I had great vacation in Halong bay and one of that memory is Novotel Halong bay hotel . The Hotel is so beautifull with nice food and perfect service . I really hope will be back here in near future

Friendly staff

03-09-2015|Gửi bởi Hanah 0

We had a wonderful stay at Novotel Ha Long Bay. The staff are very friendly, helpful and always smiling. Checkin and checkout were fast. We really likes our room facing the bay. It's easy to arrange transportation at the tour desk.

good for relax

02-09-2015|Gửi bởi Ana S

the place is good. all thing look beautiful. but we can not see the beach. there are so far to walk to beach. the food is quite good and the service also good but quite expensive. be safe when you want to go out

One of the best hotel I have ever stayed

02-09-2015|Gửi bởi Trang V

I went to Halong Bay on a Day tour organised by a Tour Company in Hanoi, they chose this hotel as a accommodation of the trip. The hotel was absolutely stunning, the staff were very nice to us and we couldn't ask for a better room. Meal are fabulous as well. Highly recommended.

Tourism

30-08-2015|Gửi bởi DivineVee

Brilliant hotel.. Amazing rooms.. Delicious food and they have a good selection of western menu options.. But I am writing this review mostly to express my awe with their travel agency.. They organised a boat trip for us for the boulders and our guide: Si was brilliant.. Everything was perfect.. The tour included everything and Si further helped me organise my travel out of Cat Ba to Hanoi to catch my flight back home .. And trust me .. With the citizens lack of the English language.. Si was seriously helpful and everything was so well planned till I boarded my flight back home .. Highly recommended.. This was the highlight of Vietnam for us.

Currently Best Place to Stay in Ha Long

26-08-2015|Gửi bởi Alvin A

The hotel is new and very fresh; the location is great, all the seafood around Ha Long is just a walking distance to this place. If you get a room with a bay view, you'll enjoy a great scenery from your balcony, especially around 5PM-6PM. The breakfast was okay, the food quality was also okay, nothing really special from the restaurant but still acceptable.

Nice viewr and good services

18-08-2015|Gửi bởi Lê Trọng N

I will come back next time.The room is big and new morden with funiture. Staff is friendly and smilePosition of hotel is comfotable for tour with friend ànd or family.Price is acceptable. Now it is easy to moving from Hanoi capital to Ha long Bay by car, train.I like foods the special is vietnam seafood

Before Arrival Service

07-08-2015|Gửi bởi Eddie M

I had a Few Direction Problems with getting from Ho Ci Min to Halong Bay we are Not due to arrive in Halong till November 2015 ' In Australia wile being told to travel to Danang then onto halong it didn't look right so I got onto FB press like Novotel Halong Bay and went to Chat and sent my Messages ' Novotel how to get to your hotel Via Ho Chi Min ' I was blown away when I received a message via Chat suggesting via Hanoi ''' OK - So I ask if they have Pick up Service from airport ' And I received another Message asking date I planed to arrive so I Said November with expected dates ' Another Prompt reply with list of buses I could choose also with estimate prices - information about can catch taxi but not sure on cost " that's fair enough" - Also a chart on prices by there hotel service depending on number of people along with a chart , I asked Novotel hotel about room type etc I also asked if they had baconys because I like View ''they sent a 30% of link Suggesting I could book direct with good deals that time of year '' And I check them against others there prices are a lot better direct than I can find anywhere else '' I travel Asia a fair bit and this is first time to Vietnam ' A big thank you to Novotel before I even arrive as I would never had thought on fb chat to get service like no other I've had by you " Truly Fantastic and thankyou before we even meet You '