Delivery and Returns

Delivery prices are correct as of 1st May 2016 and are subject to change without notice.
All orders must be paid for before they can be shipped. Credit/debit card or bank transfer is preferred but pro forma by cheque is also acceptable. Your order will be shipped when payment has cleared.
PALLETS
We fulfill the vast majority of our deliveries by pallet, which is the most efficient method for us to deliver your order quickly. All delivery drivers have a hand pallet truck and will deliver the pallet to your door. You do not need a fork lift or any other handling equipment.

Pallets are collected from us on Wednesday and are usually delivered between 09.00 and 17.00 on the following Friday. If you are not able to take delivery during these times please ensure you inform us when we book in with you otherwise a charge may be incurred if you are not available when your pallet is delivered.

BOXES
Small orders (usually under £250 + vat) can sometimes be delivered in boxes by a courier. The charge for this will be shown as part of the checkout process or scroll down the page for further details.

Boxes are delivered by courier between 08.00 and 17.00 Monday to Friday. If you are not available to sign for the delivery a card will be left and you will need to follow the instructions on it to receive your order.

Carriage paid values and delivery charges within the UK depend upon your postcode area.
Find the first two letters of your post code below and the delivery charges and carriage paid values are detailed beneath.
Overseas charges are at the bottom of the page.

Prices are per pallet based upon your postcode and reflect the price charged to us by the distribution company for a 2 day service to the mainland UK, delivery to other regions is usually more than 2 days. An overnight service is also available, please ring for prices 01937 557877.

SMALL ORDERS
We are now able to show the delivery charge for small orders to UK addresses as part of the checkout process.
Very small orders which we can put into one or more boxes can be shipped by courier within the mainland UK (excluding highlands of Scotland) for approximately 10% of the order value subject to a minimum charge of £7 + vat.
Small orders to Northern Ireland and the Highlands and Islands of Scotland are subject to a slightly higher charge which will be shown as part of the checkout process.
Some items such as garden ornaments, mirrors or large ceramics cannot be sent by courier and so the shipping charge will be shown for a pallet delivery if these items are ordered.
Please ring if you wish to place a small order and would like to check it is suitable for shipping via courier.
Small orders must be paid for before they are shipped, credit/debit card or bank transfer is preferred but pro forma by cheque is also acceptable. Your order will be shipped when payment has cleared.

WORLDWIDE
Orders can be shipped to worldwide destinations, please contact us by email or telephone for a quote or to discuss your requirements.

RETURNS/DAMAGESAll goods must be checked upon delivery and signed for by an authorised person, any signs of damage to the packaging or pallet must be noted when signing otherwise a claim cannot be upheld.Any shortfall must be notified to us within twenty four hours of delivery and any damages must be notified within 7 days of delivery. Notification must be in writing by fax, email or letter. Telephone notification is not acceptable.
Damaged goods must be returned in their original packaging with stock number, invoice number and date.
Once you have informed us of any damages we will make arrangements to collect them for return to our warehouse.Any claim for missing items after 24 hours of delivery or damaged items after 7 days of delivery cannot be upheld.