Applies to:

Oracle iStore - Version 12.0.4 to 12.1.3 [Release 12.0 to 12.1]Information in this document applies to any platform.

Symptoms

When attempting to browse the iStore Customer UI (storefront) the following error often occurs:

Error

The application is currently not available or an unexpected error has occurred. Please try again
later If this message persists, please contact the system administrator.

View Source of the browser page has entry such as below:

java.lang.NullPointerException at oracle.apps.ibe.util.RequestCtx.userIsAnonymous(RequestCtx.java:1391) at _ibeCZzdMinisites._jspService(_ibeCZzdMinisites.java:633) at com.orionserver.http.OrionHttpJspPage.service(OrionHttpJspPage.java:59) at oracle.jsp.runtimev2.JspPageTable.service(JspPageTable.java:416) at oracle.jsp.runtimev2.JspServlet.internalService(JspServlet.java:478) at oracle.jsp.runtimev2.JspServlet.service(JspServlet.java:401) at javax.servlet.http.HttpServlet.service(HttpServlet.java:856) at com.evermind.server.http.ResourceFilterChain.doFilter(ResourceFilterChain.java:64) at oracle.apps.ibe.util.IBEReleaseResFilter.doFilter(IBEReleaseResFilter.java:31) at com.evermind.server.http.EvermindFilterChain.doFilter(EvermindFilterChain.java:15) at oracle.apps.jtf.base.session.ReleaseResFilter.doFilter(ReleaseResFilter.java:26) at com.evermind.server.http.EvermindFilterChain.doFilter(EvermindFilterChain.java:17) at oracle.apps.fnd.security.AppsServletFilter.doFilter(AppsServletFilter.java:318) at com.evermind.server.http.ServletRequestDispatcher.invoke(ServletRequestDispatcher.java:627) at com.evermind.server.http.ServletRequestDispatcher.forwardInternal(ServletRequestDispatcher.java:376) at com.evermind.server.http.HttpRequestHandler.doProcessRequest(HttpRequestHandler.java:870) at com.evermind.server.http.HttpRequestHandler.processRequest(HttpRequestHandler.java:451) at com.evermind.server.http.AJPRequestHandler.run(AJPRequestHandler.java:299) at com.evermind.server.http.AJPRequestHandler.run(AJPRequestHandler.java:187) at oracle.oc4j.network.ServerSocketReadHandler$SafeRunnable.run(ServerSocketReadHandler.java:260) at com.evermind.util.ReleasableResourcePooledExecutor$MyWorker.run(ReleasableResourcePooledExecutor.java:303) at java.lang.Thread.run(Thread.java:595)