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FastMail has been providing email accounts for 15 years to the world's most demanding users. We've built a reputation for reliability and fast response to our users' needs. And we keep you up to date with new features, and show you how to get most out of FastMail with regular updates on this blog.

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One of the original design problems with email is that none of the email addresses in an email are certified or guaranteed in any way (when it was designed, the Internet wasn’t full of spammers and other hostile parties like it is now).

This flaw allows spammers to put any email addresses they want in any part of an email message. There are systems that attempt to limit this problem (like SPF), but these only help mitigate the issue.

One significant problem this ability to forge email addresses causes is something called "backscatter". Backscatter occurs when a spam email with a forged from address is sent to a system and that system then generates another message in response and sends it back to the forged from address. The most commonly auto-generated response messages by systems are non-delivery notifications (bounce messages) or auto-replies (vacation responses).

In that case the response message goes to some random address the spammer made up, which might be a mailbox at any system, including a spamtrap address that can affect the reputation of our sending IP addresses.

To reduce the chance of FastMail being a source of backscatter, we’ve now made two changes.

Until now, the rules to reject/discard messages on the Options –> Define Rules screen were labelled under "Reject emails". There was a separate "Silent" checkbox which controlled whether the email was silently discarded or whether a reject/bounce message was sent back to the sender of the message.

When FastMail first started 10 years ago, the default was to always reject emails, that is, generate a bounce message. Several years ago, we changed it so the Silent checkbox was checked by default, meaning that silently discarding emails was the default behaviour.

We’ve now completely removed the Silent checkbox and renamed the section "Discarding emails" as silent discard is now the only option. This will completely eliminate bounces generated by user filtering rules.

Until now, you could setup a vacation auto-response on the Options –> Define Rules screen under the Forward tab at any time.

We’ve now changed this so that if you want to enable a vacation response message, you must enable at least Normal level spam protection on your account. This will ensure that in the vast majority of cases, we never send a vacation reply to any spam messages.

For users with existing reject rules, those rules have now all been changed to silent discard rules.

For users with existing vacation reply settings enabled, the vacation reply has been disabled if the user does not have Normal level or higher spam protection enabled. Unfortunately this means for Guest & Member accounts, you cannot re-enable vacation replies until you upgrade your account to at least Ad Free as Guest & Member accounts do not support anything but Basic level spam protection.

We’re sorry for any inconvenience these changes cause, but they are required to protect the reputation of our outgoing IP addresses, which is required to allow all users to send email with high reliability.