Corporate Advocacy Program: The best way to manage and repair your business reputation. Hiding negative complaints is only a Band-Aid. Consumers want to see how businesses take care of business. All businesses will get complaints. How those businesses take care of those complaints is what separates good businesses from bad businesses.

We ordered candles for my wedding shower through Karen Ann Weddings on Ebay in October 2008. We paid for them immediately. We have been told continuously since then (by Karen) that they are out of stock. She asked us to look at her other stores to see if we wanted anything else & offered to send us a free album because of the delay.

On February 7, 2009 she emailed us saying the items are back in stock & would send them out. We have received nothing. On February 20 we requested a refund & sent her a few more emails asking what the status was. Only to find out that she has suddenly unregistered as a user on Ebay & we have not heard anything back from her. Also, the numerous websites that she had all seem to now be canceled.

I have filed a report with the Attorney General, Ebay & PayPal. I have not heard back from them yet. We have all been scammed by Karen Ann & she has taken our money. What type of heartless person can do something like this to so many people! We all deserve to be refunded our money!

Corporate Advocacy Program: The best way to manage and repair your business reputation. Hiding negative complaints is only a Band-Aid. Consumers want to see how businesses take care of business. All businesses will get complaints. How those businesses take care of those complaints is what separates good businesses from bad businesses.

AUTHOR: Your Wedding Store - (U.S.A.)

SUBMITTED: Saturday, March 21, 2009

POSTED: Saturday, March 21, 2009

We understand your frustration and wanted to make sure that everyone who didn't receive their order understands the situation.

One of the manufactures we work with was having financial problems and was about three weeks behind sending out orders. We didn't know they were behind until about a dozen brides filed PayPal disputes. Even though those brides received immediate refunds PayPal determined this was suspicious activity on our part and restricted our account.

Even though we got everything straightened out with PayPal at some point PayPal sent eBay an email telling them to close our store because of suspicious activity. eBay proceeded to close our store, delete almost 10,000 auctions and store listings and all of our sales information.

Then they emailed over 3000 of our customers telling them to open a PayPal dispute and not to respond to us if we try to contact them.

Later that night they sent us an email to let us know that closing our store was a mistake and even though it was reinstated they could not restore the listings or sales information. By this time many customers had filed PayPal disputes as instructed which made our PayPal account go negative causing a new set of problems.

PayPal sent eBay another email telling them to close our store again because of all the open disputes. eBay automatically withdrew their fees from our bank account (Our fees average $5,500 a month) then PayPal reversed almost $60,000 in payments.

Since this happened we have received over 12,000 emails, 700 voice mail messages from eBay, PayPal and customers wanting to know their order status which we can't provide since eBay so efficiently deleted all our listings and sales information. Our ISP shut down our email because it was causing a drain on their servers.

eBay and PayPal told us they did all of this to protect our customers from risk but all they have done is ensure that over 1200 brides will not get their order.

As a result of eBay's actions Your Wedding Store was forced to close and file chapter 7.

If you purchased something on eBay and paid with PayPal and did not receive your order your purchase should be covered under their buyer protection. PayPal promotes buyer protection but forgets to tell you that that buyer protection only applies if the seller has the funds in their account. Since we are filing chapter 7 and our PayPal account is almost $60,000 negative buyers will not receive a refund.

Since we were one of the top sellers in our category we had a Top Seller Account manager his name is Joe Mwanthi Joe's phone number is 866-323-3229 Ext 52036 Josephm@ebay.com Joe's hours are M - F 9.00 AM - 5.30 PM (MST) Wed Hrs 8.00 AM - 5.00 PM (MST)

You should contact Joe and tell him how much you appreciate the protection eBay provides for their buyers. You see Joe is supposed to help top sellers avoid problems like this but Joe was too busy to help with this problem and didn't even call until three days after it happened.

Corporate Advocacy Program: The best way to manage and repair your business reputation. Hiding negative complaints is only a Band-Aid. Consumers want to see how businesses take care of business. All businesses will get complaints. How those businesses take care of those complaints is what separates good businesses from bad businesses.