Edition 8 – BPO: Reports of my death are greatly exaggerated

If you listen to many commentators the Business Process Outsourcing (BPO) industry is being hunted down by modern day four horsemen of the apocalypse – RPA, AI, Cloud and Digital. There is no doubt that it is a sector facing severe disruption but it’s too early to be administering the last rights, perhaps there is even cause for optimism. The choice and accessibility of transformation levers in operations has never been greater.

There will always be a desire by some organisations to use third parties to execute the renovation and operation of their business services. Why?