"The receptionist who tried to ..."

Appointments letters, all 3 of them, with inaccurate information. Poor processes. Poor command of the english language at times. Misinterpretation of GP's letter and no hint of being listened to. A`standard response of 'that is our process' and no positive progress.

Anything else?

I have checked my interpretation of the GP's letter in case it was I that had the wrong information. It has turned out that I was not mistaken. More than the staff did.