Travellers: Due to the COVID-19 outbreak, we experience higher than usual call volume. You can manage your booking online using our self-serve page. For more information regarding the COVID-19 outbreak and airline travel waivers, please click here. If you submitted your cancel request, click here to check the status.

Options Explained

Cancel for Future Credit

Most airlines are waiving their penalty fees to cancel your flight and receive travel credits. This allows you to cancel now and book new flights at a later date once you are ready to travel again. New flights must be within the airline’s requirements, which usually consist of a rebooking deadline or travel-must-commence-by date. These are typically 1 year after the date of purchase, but could be extended due to COVID-19 outbreak.

Refund

Some airlines are allowing tickets to be refunded even if you purchased non-refundable tickets due to COVID-19 outbreak. Refunds are only available for un-flown flights. When you request a refund with us, we will cancel your booking and will handle fulfilling your request with the airline on your behalf. Due to the COVID-19 outbreak, it could take up to 18 weeks to receive refund to the original form of payment you used when you purchased the itinerary. Please note that not all airlines are allowing refunds, and your request is subject to approval.

Handling Fees

Due to the COVID-19 outbreak, JustFly is reducing standard handling fees. All modifications on reservations purchased prior April 1st 2020 such as exchanges, refunds and future travel credit cancellations, as well as any modifications on reservations affected by airline travel waivers are subject to 35$ handling fee. Please note that additional airline fees and difference in fare may apply.

Original service fees and non-airline ancillaries are non-refundable.

All voluntary modifications on reservations purchased after April 1st 2020 are subject to standard handling fees. Please note that additional airline fees may apply, as well as difference in fare for rebooking.

We'll need your booking reference number and the email address together with the phone number that you used when you purchased your trip.

Your Booking Number:

Phone Number

Email Address

Please do not contact us for status updates. We will respond by email as soon as we are able to process your request. For all partially used itineraries, we will contact you in order to confirm the unused portion amount before processing the cancellation.

Important: We strongly recommend to use this form only if you travel within the next 4 weeks. Airlines are issuing revised policies on a daily if not hourly basis. Please review the airline travel waivers page before submitting your request to ensure the most recent options applied.

By submitting this form you are authorizing us to cancel your booking. The refund will be processed if the airline travel advisory permits it at the moment of your request, otherwise your booking will be cancelled for future travel credit, discounted handling fees may apply. Please note that only bookings affected by major schedule changes or flight cancellations are most likely eligible for refunds, as well as other airline exclusions may apply. If your itinerary consists of two one-way fares, the request will be submitted individually and handled separately.