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Prices are provided by our partners, and reflect average nightly room rates, including taxes and fees that are fixed, known to our partners, and due at time of booking. Other miscellaneous taxes and hotel fees which are not fixed or due at time of booking may be payable at the property at time of stay. Please see our partners for more details.

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Roland O

11

Good Service, Good Food, and Good Environment

We traveled here because our flight was canceled. The airport gave us free accommodations to this hotel to compensate for the inconvenience. Due to this I cannot comment on the price, though I did look up the price online and believed it to be reasonable.

The rooms are clean and service is quick. The view from any point isn’t great because of Cebu’s developing economy; but there isn’t anything the hotel can do about that. It’s located in a reasonable spot as to where people can drive short distances to entertainment areas, but is quite a drive from the airport (15-20 minutes). The food and restaurant was excellent and I would recommend most people looking for a good hotel to stay here.More

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Stayed: January 2018, travelled with family

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Ask Roland O about Citi Park Hotel

1 Thank Roland O

This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

Thank you for taking the time to review Citi Park Hotel despite your short stay with us. We hope that despite the inconvenience of your cancelled flight, you were able to relax and make yourself at home with us.

I'm sure the next time you would stay with us, the view would be better. There is a lot of construction going on in this side of the city and we hope to see new entertainment spots to benefit our guests.

We are very glad that you enjoyed the food, and we hope that you had the chance to have your breakfast at the restaurant.

The airport is only 9 kilometers away but due to current traffic situations, it would take more time to get there than normal. We hope our city government will have a quick solution for this ordeal.

Thank you again for taking the time to review us. We hope to see you soon and we hope that you can suggest us to your friends and family.

It was a pleasure to serve you! We hope you're back home safely!

Report response as inappropriateThank you. We appreciate your input.

This response is the subjective opinion of the management representative and not of TripAdvisor LLC

I initially stayed in one of the rooms in the 4F but as soon as I entered a not so pleasant smell welcomed me. It smelled like someone was smoking in my room before me. Apparently below my room was their smoking area and the vent was sucking the smell. Aside from the smell my tv was also not working. When I travel alone the tv is very important for me as it keeps me company (I easily get scared lol!). But in spite all this when I reported the problem the facilities guy who explained to me the smell issue proactively offered to change my room to the 8F, I think he noticed my discomfort.

The room I transferred into is nothing special. Clean and all appliance working with no unpleasant smell. View from my window is nothing to boast.

Room service came twice to ask if I needed my room cleaned though I didn’t have the sign in my door which got me a bit annoyed as most of the day I was working and didn’t want to get disturbed. When I finally left which was in the mid afternoon I placed the sign to get my room cleaned but when I came back late that night the room was not kept. Disappointing.

Food was average. It was abundant but average.

Crew were very pleasant. Very accommodating.

I love the location! Very strategic. You’ve got a 24hr convenient store right across and fast food chains just a walking distance away plus a few local restos.

I stayed for 7 days.

Stayed: October 2017, travelled on business

Ask luzi m about Citi Park Hotel

1 Thank luzi m

This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

Thank you for your honest review of Citi Park Hotel. We are very glad to have served you.In behalf of the crew, I would like to apologize for the inconvenience we have caused you.

Smoking rooms are located in the 3rd floor and exhaust ducts are separate for every floor. I believe the previous guest staying was smoking in the room. We are very sorry that you experienced this. However, we occasionally have guests that do not follow the house rules.

For housekeeping to check the room, it is our standard procedure. But as you mentioned that it was not kept even late in the evening, it may be a lapse in our housekeeper's duty or it was a busy day. We are still to blame for your inconvenience.

We have renovations going on, and we will be updating our rooms. We hope we could see you again.

We thank you for your feedback. We will surely learn from it and take it to heart.

Thank you!

Best Regards

Report response as inappropriateThank you. We appreciate your input.

This response is the subjective opinion of the management representative and not of TripAdvisor LLC

The hotel is located in a nice area for Cebu. They have several fast food joints (MacDonalds, KFC, and Jolibee) near by. A large Super Market (Fooda) shares their parking area. The rooms are nice sized and the A/C worked well.

For a business hotel I found them lacking. No FNN nor internet is available. They advertise Free WIFI but their routers were so far away that you can not get any signals. My phone was able to barely pick up their signal by jumping in the elevator and going down several floors (We were on the 8th Floor). I asked the counter for help. One lady told me she'd re-set the routers; that did nothing. The next lady told me they were hosting a conference and too many people were signed on; we were there for two days and I even tried at 4 AM!

The breakfast buffet was well stocked but most of the items were not hot. Our stomachs can not tolerate the local bugs so we ate sparingly.

Under the Hotel parking can only park about a dozen cars but the spots are big enough for most SUVs.

Stayed: November 2017, travelled with family

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Service

Ask Rocky C about Citi Park Hotel

1 Thank Rocky C

This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

Good day! Thank you for your honest review of Citi Park Hotel. We would like to express our gratitude to have served you and learn from your feedback.

We are very sorry for the inconvenience that we have caused you. We will do everything we can to get this solved immediately.

Wifi is free throughout the facility and we have signed on a bandwidth speed of up to 300 mbps. As for our routers, they are fairly new and we have not foreseen the blindspots of rooms X11 and X01 of every floor because of the number of walls the Wifi Signal has to pass through. We have placed our orders long ago, of in-wall Wifi devices for each of these rooms and it will be installed as soon as they are delivered.

Parking is also available at the back of the building which could fit another 9 cars. We will increase our parking capacity to 70 cars in our new expansion coming very soon.

Once again, we thank you so much for choosing Citi Park Hotel, and we thank you for your honest feedback. These are the things that help us improve our service. We hope to see you again and serve you better on your next stay.

Thank you!

Best Regards

Report response as inappropriateThank you. We appreciate your input.

This response is the subjective opinion of the management representative and not of TripAdvisor LLC

I find this hotel a peaceful place to be after a long day harsh rush of the city. It is located just minutes away from Cebu Business Park and is surrounded with lots of places to eat and even chill. Stayed here for 4 nights with the same routine of ending my day finding myself in their lobby before going up in my bedroom listening to their relaxing music while browsing the net(which i find relaxing) and starting the day right with their extraordinary breakfast buffet.

Room Tip: choose the left side rooms. it would give you good morning view.

Stayed: September 2017, travelled on business

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Ask Carl R about Citi Park Hotel

1 Thank Carl R

This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

I always stay in Citi Park whenever I had to travel for business in Cebu - it is affordable, accessible to the business areas. The staff are also friendly and helpful. The rooms are clean and every time I come I see improvement.

Stayed: August 2017, travelled on business

Review collected in partnership with this hotel

This business uses tools provided by TripAdvisor (or one of its official Review Collection Partners) to encourage and collect guest reviews, including this one.

Ask 382grace about Citi Park Hotel

Thank 382grace

This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC