E-commerce

1 in every 5 retail sales is online. Can you go where your competitors don't?

Built to Interest and Convert

Woocommerce is the most popular e-commerce platform in the world. By tightly integrating WordPress' ability to create stunning landing pages and complex content hierarchies Woocommerce allows e-commerce to sit at the heart of your brand - not just stapled on to the end.

Our knowledge of online legal regulations such as Distance Selling Regulations (DSR) and data protection are vital to ensure all legal requirements are met. Whatever company you select should be fully conversant with the most up to date DSR requirements. It is always worth asking the question.

We also have experience in stock management systems, shipping integrations, EPOS integrations and wholesaling rules and are able to build e-commerce systems to work alongside them.

Development Considerations

Selling a product online opens you up to legal recourse. While we are not lawyers, we are experienced at implementing compliant websites that drive sales.

Distance Selling Regulations (DSR)

General Data Protection Regulation (GDPR)

Advertising Standards (ASA)

Misrepresentation Act

Equality Act (2010)

Pattern Translation (UX/UI)

WCAG (WAI & ARIA) Standards Compliance

Schema Compliance

DDA Compliance (Disability Discrimination Act)

Mobile First Process with Progressive Enhancement for Tablets and Desktops

Enhanced Device Capabilities (GPS type functionality on Mobiles)

Asset Optimisation – HTML/CSS/JavaScript, SVG/Image Optimisation

Network Consideration Performance

Page Weight Performance

Cross Browser Testing

Cross Device Testing

Following Google Search Engine Standards for Maximising Site Ranking

Website Development Process

Our comprehensive web development process means that our clients end up with websites that look, feel, perform and convert exactly the way they want.

1. Discovery Session

Our Discovery Session(s) takes you through the full planning process to identify the overall business objectives, goals and calls to action in order for us to create a comprehensive web brief document. This document will form the basis of the site build and will help to achieve your online business goals.

2. Sitemaps

We create a sitemap, or flowchart, to illustrate the layout of the site and how the content is arranged and linked. At this stage, we may propose a new flow based on our extensive knowledge of Google and tested user behaviour. This can continue to change and develop as we progress through the session(s).

3. User Experience Analysis

This part of the discovery session(s) considers the required goals and outcomes of the website. We look at user behaviour patterns and best practice to ensure the user experience matches your expectations. If the aim is to have a visitor fill out a form, call a number or buy a product, we ensure that the site flow helps to accomplish this.

4. Wireframe Prototypes

When it comes to the user journey, the key is to keep things simple. We wireframe in HTML and CSS and build as much interactivity as possible into the wireframe so the client can get as accurate a vision of the user journey as possible.

5. Designs

Once we are able to match the user experience with the wireframes, the next step is to ensure that the website looks attractive to visitors. The most effective websites strike a careful balance between functionality and eye-catching design. Using responsive design practices we combine the best modern design frameworks with your brand values and brand identity and iterate from there until you’re completely happy.

6. Coding

The next step in the process is coding, This is when we break the visuals down into HTML/CSS code and individual graphic elements. Faster loading times benefit the User Journey/Experience as visitors don’t have to wait for pages to load content. This feature is ranked highly by Google and your site is therefore rewarded with a greater search engine status.

7. Staging

Once the coding is complete the site begins to take shape. A staging version allows you to interact with the website before it goes live, testing page loading speeds, the user journey, design, and layout. This is not the final version but will help to illustrate the importance of the previous steps. It also provides an opportunity to ensure that nothing has been left out of the planning stages and to highlight what still needs to be done.

8. Testing

We admittedly get rather excited by the testing phase. This is a stage that cannot be rushed. Testing the user journey/experience is vital to ensure that the website works well not only on modern browsers and devices but, if possible, on older devices too.

Going Live

Once everything is tested and approved, it’s time to launch your amazing new website!

Discovery Session

Our Discovery Session(s) takes you through the full planning process to identify the overall business objectives, goals and calls to action in order for us to create a comprehensive web brief document. This document will form the basis of the site build and will help to achieve your online business goals.

1

Sitemaps

We create a sitemap, or flowchart, to illustrate the layout of the site and how the content is arranged and linked. At this stage, we may propose a new flow based on our extensive knowledge of Google and tested user behaviour. This can continue to change and develop as we progress through the session(s).

2

User Experience Analysis

This part of the discovery session(s) considers the required goals and outcomes of the website. We look at user behaviour patterns and best practice to ensure the user experience matches your expectations. If the aim is to have a visitor fill out a form, call a number or buy a product, we ensure that the site flow helps to accomplish this.

3

Wireframe Prototypes

When it comes to the user journey, the key is to keep things simple. We wireframe in HTML and CSS and build as much interactivity as possible into the wireframe so the client can get as accurate a vision of the user journey as possible.

4

Designs

Once we are able to match the user experience with the wireframes, the next step is to ensure that the website looks attractive to visitors. The most effective websites strike a careful balance between functionality and eye-catching design. Using responsive design practices we combine the best modern design frameworks with your brand values and brand identity and iterate from there until you’re completely happy.

5

Coding

The next step in the process is coding, This is when we break the visuals down into HTML/CSS code and individual graphic elements. Faster loading times benefit the User Journey/Experience as visitors don’t have to wait for pages to load content. This feature is ranked highly by Google and your site is therefore rewarded with a greater search engine status.

6

Staging

Once the coding is complete the site begins to take shape. A staging version allows you to interact with the website before it goes live, testing page loading speeds, the user journey, design, and layout. This is not the final version but will help to illustrate the importance of the previous steps. It also provides an opportunity to ensure that nothing has been left out of the planning stages and to highlight what still needs to be done.

7

Testing

We admittedly get rather excited by the testing phase. This is a stage that cannot be rushed. Testing the user journey/experience is vital to ensure that the website works well not only on modern browsers and devices but, if possible, on older devices too.

8

Going Live

Once everything is tested and approved, it’s time to launch your amazing new website!

Featured Case Study

How a fishmonger with 40 years experience went online

Testimonials

Don't just take our word for it.

Our experience with Contact has been excellent – they are very reliable and easy to work with, dealing with requests in a timely fashion and relaying information/feedback on a regular basis. The team is full of great ideas and we have seen the results of this hard work very quickly. We would recommend Contact to anyone looking for a fresh approach to SEO and hope to continue working with them for a long time.

Candice NicolDirector, Catherines of Partick

I’ve had the privilege of working with developers across the world in many challenging projects, all constrained by time, resource and even agreement on the scope. It is exceptional to come across an organisation who has the vision and imagination of what project could be, the reality check of the starting position and the drive to bridge both and deliver high quality, on time, to budget. I would put Contact Digital in this group in a heartbeat. Our experience across multiple projects, most recently in the need for us to rapidly upgrade our website to give multiple regional variations with a strong brand look and feel, has been fantastic. The highest recommendation and endorsement there is. A fabulous team.

Dr. Iain MacRitchieFounder, MCR Pathways

I have used Alan and the team at Contact Digital to develop two websites for us over 10 years. Alan and the Contact Team are 'digital natives' as the internet is constantly in flux, what I think makes them different is they invest a huge amount of time staying current and focused on what is coming. Thus they will design and develop you a site that will last the test of time. Alan's team are 'user-centred' in their approach, they care deeply about making functional websites that work well for their client's customers... you won't find big egos at Contact, just good web developers who know their stuff.

Robin SmithFounder, Numnuts

Contact took a very old website and completed rebuilt it to something far beyond my expectations, for the modern mobile world.
Alan and his team added great value to the site based on their marketing and technical expertise and he was great at mapping out the site to ensure the jigsaw fitted together. I have already referred Contact to an associate and will be introducing them to my clients without hesitation.

Stuart AndersonFounder, Anderson Associates

Contact are an exceptionally talented company, knowledgeable and personable individuals. They turned what had become somewhat of a headache for me into nothing short of a delight. Nothing is ever too much trouble and in fact going above and beyond is simply part of this package. Contact are a rare mix able to blow you away with both technical solutions and creative ideas. If you are lucky enough to have the opportunity to work with Them, grab it with both hands. Friendly, fun and enthusiastic at all times…a sheer delight.

Alison McKayVoiceover Artist

Alan from Contact was recently a presenter at our workshop for Collabor8te members, giving a very informative and common-sense session. His knowledge of SEO is clear but what’s really impressive for someone who works in what is sometimes seen as some kind of black art, is that Alan also really understands marketing so everything is linked together. Definitely recommended if you’re looking to get better results from your website and digital marketing!

Teresa JacksonDirector, Collabor8te

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