How Long is ‘Too Long’ When it Comes to Rebate Processing?

Rebates and sweepstakes contests are great promotional tools to acquire new customers and retain current customers. Businesses often choose to outsource this labor-intensive back end process to a rebate processing company to efficiently streamline and decrease cycle time.

Often, these rebate processes require you to mail in proof of purchase along with a form filled out with some basic information. These programs are usually run as a limited-time event but can quickly accumulate into a large volume document processing task. Businesses often choose to outsource this labor-intensive back end process to a rebate processing company to efficiently streamline this process.

Having to collect, extract data, analyze, and process checks to thousands of participants takes a very long time. Many businesses that offer these rebate opportunities do not have the necessary resources to efficiently process rebates in-house. Each rebate has value and ensuring that each one is accounted for is important for both compliance and customer satisfaction.

ARDEM’s Outsourcing Solution

Rebate processing requires accuracy and quality to ensure that all rebates are accounted for, and to check for duplicate entries!

Rebates are time sensitive which means that processing them needs to be done accurately with a quick turnaround. All rebates that are received are prepped and scanned with high-speed scanners to capture all necessary data.

In a previous blog we talk about how “good enough, isn’t enough” for data entry, and that the cost of errors ends up being both emotionally and financially high. Errors with rebate processing causes an increase in delays which ultimately increases customer complaints which damage a company’s reputation.

With a combination of automation and human expertise, all data that is captured is run through multiple validation checks to ensure both quality and accuracy. Once the data is captured, this data can be analyzed to spot different trends for consumer behavior studies.