Shopping bag

Terms & Conditions

The use or access to this site implies knowledge and full acceptance of the present General Conditions and of those that PEDRO GARCÍA STORES, S.L. (hereinafter “PEDRO GARCÍA”) may set forth. Consequently, the user or visitor will be responsible for carefully reading the current Terms of Use every time he/she accesses this website.

Users of this website will be liable to PEDRO GARCÍA and to third parties damaged as a result of a use of its products not in compliance with the Law, customary practice, moral, public order and the present Terms of Use.

Whereas the General Conditions of use may be altered through time (due to technical, organizational, legislative, case-law changes, etc.) we recommend that the user accesses them regularly, but most importantly before purchasing. However, in the event that the present General Conditions were modified, PEDRO GARCÍA will make the user aware through different media.

The access to the website and the use of the products offered on the Online Store implies complete acceptance, without any reservations, of these General Terms of Use and of the Privacy Policy that directs our business. This said acceptance contractually and pre-contractually binds the user to PEDRO GARCÍA, and the user undertakes to abide by the terms. However, should the user have any doubts or queries regarding our General Terms of Use or Privacy Policy, the user may contact our Customer Service who will clarify any doubts on the following corporate email address: customerservice@pedrogarcia.com or by calling the following phone number: +34 91 435 20 24

The users can access the Online Store 24/7. However, PEDRO GARCÍA reserves the right to temporally or definitely close the website or the access to one or several services in other to make changes in security, business procedures, servers and access hours, among others, without prior notice or indemnity.
PEDRO GARCÍA wants to emphasize that it is entitled to reserve the right to make useful or necessary changes and improvements on the website and its products for the good use of the site and the services that it renders.

Terms of Use of the Online Store

Users do not have to be registered or logged in to purchase on the Online Store. Anonymous buy is allowed.
PEDRO GARCÍA recommends that the user fills in the corresponding registry form to make the purchase of its products easier.

Payment of PEDRO GARCÍA’s products to be made at the time of order.

USER REGISTRATION

In order to register as a user you should submit a registry form with certain mandatory information. At the end, you should accept the present Terms of Use and the Privacy Policy available to the user upon registration.
Once the user has completed the registration and has been granted a user ID and password, it is not necessary to fill in the registry form again. That is to say, to “Enter the Online Store” the user should just sign in.
In case the user has forgotten its user name and/or password, we will enable a link called “Have you forgotten your password?”. The system will then send the user a link with access to the user’s account where the user should modify its password. The registered user will always have access to “My Account” where he/she could see and modify the personal data given upon registration, orders, etc. under the same section.

PRICES AND TAXES

Prices will be billed in euros (EUR), VAT included, for shipments within the EUROPEAN UNION (Except Great Britain). From 2012 September 1st on, the VAT is 21% and it will be applied to all products purchased by natural persons. Legal persons or professionals with intra-Community VAT ID numbers that wish to purchase any of products featured on this website should contact customerservice@pedrogarcia.com who will grant them other options for the desired purchase.

Shipments to Great Britain will be billed in sterling pounds (GBP), VAT included. From 2012 September 1st on, the VAT is 21% and it will be applied to all products purchased by natural persons. Legal persons or professionals with intra-Community VAT ID numbers that wish to purchase any products featured on this website, should contact customerservice@pedrogarcia.com who will grant them other options for the desired purchase.

Shipments to the US will be billed in US dollar (USD), and will include applicable tariffs and taxes.
Shipments to Switzerland and Norway will be billed in euros (eur) and will include applicable duties and taxes.
Prices do not include shipping costs.

PAYMENT METHODS

The payment methods that we provide are user-friendly and secure. All purchases can be paid with Visa®, Mastercard®, or American Express® credit cards as well as via PayPal. In any case, the payment method is chosen in the corresponding screen during the purchase process within the framework of a secure website that uses Secure Socket Layer (SSL) technology. When the user clicks “Proceed to Payment” he/she will be redirected to the payment gateway that is located on the secure website of 4B. For security and privacy reasons we do not collect or save data from our clients’ credit cards.

In addition, providers or issuers of payment instruments may adopt anti-fraud measures that may reject certain kinds of operations. PEDRO GARCÍA is not responsible for conducting this type of security policies.
Upon receipt of payment and confirmation of your order, the user’s order will be automatically sent to PEDRO GARCÍA to be processed. Confirmation of your order implies full acceptance of the Terms and Conditions of sale through the Online Store.

REFUND POLICY

Products offered on the Online Store can be returned via a refund application within the set time limit, that is within 14 days of receipt of the products. Returns should be made in the same conditions of delivery: the product(s) should be in perfect condition, should not have been used and should be wrapped in its original package with its corresponding labels and accessories in other to process the refund. Once the refund is accepted and the Authorization Number has been sent, the user will then have 14 days to make the said return (a total of 28 days upon receipt of theorder). Once the refund is checked out, we will then proceed to reimburse you in the same payment method chosen upon purchase of the product(s) and within the time limits set by the payment operators. Shipping costs will not be charged upon returns. If the return is to be made when the time limit is due, PEDRO GARCÍA reserves the right to accept it or not.

Should you want to exercise your right of withdrawal, pursuant to the Royal Legislative Decree (Real Decreto Legislativo) 1/2007, of November 16th, which approves the consolidated text of the General Law for the Protection of Consumers and Users (Ley General de Defensa de Consumidores y Usuarios) of your order, you may do so by written notice of cancellation within the seven (7) working days of receipt of your purchase. In this regard, you should send us written notice to customerservice@pedrogarcia.com confirming your intention to terminate the agreement by right of withdrawal and including the order number that was given to you upon purchase. The product(s) must be returned to us immediately, in the same condition that it was received and at your own cost and risk. Please, remember that you have to bear the costs of returning the product and that you are responsible for the damages the product(s) may suffer until receive by us, since our free pick up service does not apply to cancellations by right of withdrawal. The product should be sent to PEDRO GARCíA STORES, C/ Jorge Juan 12, callejón, local C, 28001 Madrid. Please keep proof of shipment in case disputes may arise. We will reimburse you the total amount of your purchase in the same payment method chosen upon purchase of the product, shipping costs included, within no longer than 5 days since the product arrived.

Should you wish to exchange the product(s) for another size, we offer you the possibility to request the exchange. All exchanges are subject to stock availability and will be shipped to you at no shipping cost.
The amount of your purchase will be reimbursed in the same payment method chosen upon purchase of the product. Shipping costs will only be reimbursed if the product is defective or if it is a cancellation by right of withdrawal. Shipping costs will not be reimbursed under any other circumstances.
Please note that credit card refunds may take up to 10 days until your bank processes them, subject to the closing times of the card issuer. Regrettably, PEDRO GARCíA will not be responsible for this under any circumstances.

SHIPMENTS

We currently ship to all European Union countries (except Canary Islands, Ceuta and Melilla), Switzerland, Norway and the US. We ship via UPS, who delivers between 9am and 6pm on business days (that is to say Monday to Friday, except Spanish bank holidays). We do not ship to post offices. Delivery times are approximate and do not have into account potencial delays due to payment authorizations or stock availability.
PEDRO GARCíA secures every payment while in transit and upon your receipt, hence the need of a signature. At this time, the responsability lies on the client.

IMPORTANT INFORMATION

All products are examined prior to shipment to avoid shipment of defective goods. If you happen to receive a product that is not in perfect condition, please contact us inmediately.
We cannot guarantee that the colors shown on the website are completely accurate; it will depend on the settings of each computer and screen.
Products must be return in perfect condition along with the return form duly completed. All shoes should be tried on carpeted surfaces to avoid scratches on the sole in order to be returned. Likewise, they should be packed in its original shoe box and contain the dust bag and other accessories (crystals, studds, caps...), as all of the above is considered part of the product. On the contrary, the return may be rejected and returned to the customer.

Products should be returned through Pedro García’s Return Service (UPS account) to ensure they are secured and protected while in transit.

Consumer Goods Guarantee

The guarantee covers the products provided that they were defective upon receipt or that they have a manufacturing defect within the next 12 months after date of purchase. Please note that damaged products are not considered defective.
Should you have any doubts in that regard, please contact customerservice@pedrogarcia.com

Responsability

PEDRO GARCÍA does not ensure the availability of all products shown as available on the website at the moment of purchase. Should the chosen product(s) not be available, PEDRO GARCíA will get in contact with you as soon as possible via email or phone call.

With regards to the website use, the user is solely responsible for the violation and damages that he/she may cause or may be caused derived from its use of the website. PEDRO GARCÍA is exempt from any responsability that may arise from the user’s actions.

In relation to the website operation, PEDRO GARCÍA does not accept any liability for any interferences, omissions, interruptions, computer viruses, telephone breakdowns or disconnections in the operation of the electronic system brought about by causes beyond the control of PEDRO GARCÍA.

With regards to the links, PEDRO GARCÍA does not accept any liability for the information located outside its website, as the purpose of any links included therein is solely to inform the user about the existence of other sources of information on a specific topic.

Modifications of the General Terms of Use

The user agrees that the General Terms of Use of PEDRO GARCÍA’s Online Store may be modified at any time, without prior notice. The same will under no circumstances be retroactively effective.

Should the present General Terms of Use be modified in the future, PEDRO GARCÍA will publish the revised terms on this website, specifically indicating the updated date of revision. Should the modifications carried out imply substantial or significant changes, PEDRO GARCÍA will also publish them by other media, such as emailing to current users, newsletters and/or posting the corresponding notice on our homepage.

Legal information

Pursuant to the enforceable law to the service providers of the Spanish Information Society (Sociedad de la Información), specifically Article10 of the 34/2002 Spanish Services for Information Society and Electronic Commerce Act [Ley de Servicios de la Sociedad de la Información y Comercio Electrónico (LSSI-CE)], PEDRO GARCÍA STORES, SL (hereinafter "PEDRO GARCÍA") makes available to the users of its website the following information.

01.The present Website was created and aimed to ease the selling of PEDRO GARCÍA’s products (shoes and accessories that are currently sold in PEDRO GARCÍA’s stores and in the boutiques where they are present) to the users through the Online Store. It is maintained at the behest of PEDRO GARCÍA, who is the owner, as well as the domain name that leads to it.

05.Users of the present website may establish direct and effective communication with PEDRO GARCÍA via written notice sent to the Address shown under paragraph 4 of the present General Information, as well as using any of the following media:

We use cookies to improve our site and your shopping experience. By using this site you are accepting our cookies policy

Cookies Policy

purpose and use of cookies

PEDRO GARCÍA’s website sets cookies solely to enable or enhance functions or improve the navigation experience for the user. Under no circumstances does PEDRO GARCÍA use cookies to collect, process, disseminate or record personal data.

what is a cookie?

A cookie is a simple text file stored on your computer or mobile device by a website’s server. That server will subsequently be able to retrieve or read the contents of that cookie. Cookies are managed by your browser. Each cookie is unique and contains some anonymous information such as a unique identifier, site name, digits and letters. It allows a website to remember your browsing preferences.

Most websites which you visit will use cookies to improve your user experience. They enable websites to «remember» you - either for the duration of your visit (using a «session cookie») or for repeat visits (using a «persistent cookie»).

Cookies can have a host of different functions. They let you navigate between pages efficiently, storing your preferences and generally improving your experience of a website. Cookies make the interaction between you and the website faster and easier. If a website does not use cookies, it will think you are a new visitor every time you move to a new page on the site – for example, when you close a menu and move to another page, it will not remember that you have closed the menu on the previous page, and it will display the next page with that page's menu open.

Some websites will also use cookies to enable them to target their advertising or marketing messages based, for example, on your location and/or browsing habits.

We do not store sensitive personal information, such as your address, your password, your credit or debit card data, etc., in the cookies we use.

types of cookies

FIRST PARTY COOKIES

First party cookies are set by the website which you are visiting, and they can only be read by that site.

THIRD PARTY COOKIES

Third party cookies are set and used by a different organisation from the owner of the website which you are visiting. For example, to measure its audience a website might use a third-party analytics company, which will set its own cookie to perform that service. The website you are visiting may also have embedded content, e.g. YouTube videos. Those sites may also set their own cookies.

The main services for which these "third-party cookies" are used are to obtain access statistics and to guarantee the payment transactions that are carried out. More significantly, a website might use a third- party advertising network to deliver targeted advertising.

SESSION COOKIES

Session cookies are stored temporarily during a browsing session and are deleted from the user’s device when the browser is closed.

PERSISTENT COOKIES

Persistent cookies are saved on your computer for a fixed period (usually a year or longer) and are not deleted when the browser is closed. They are used where we need to know who you are for more than one browsing session.

what do you do if you do not want cookies to be set on your computer?

Some people find the notion of information being stored on their computer or mobile device a little intrusive, in particular when that information is stored and used by a third party without their knowledge. If you prefer, it is possible to block some or all cookies, or even delete cookies which have already been set, but you should be aware that you might lose some functions. To do this, you need to alter your browser privacy settings. Some third-party operators have developed tools for disabling data collection and use via their modules.

PEDRO GARCÍA’s website and cookies

first party cookies

STRICTLY NECESSARY COOKIES:

These cookies are essential to enable you to browse the Website. Without these cookies, services offered by the Website (such as use of the shopping bag or access to your order history) cannot be provided.

FUNCTIONALITY COOKIES:

These cookies are not necessary for the functioning of the Website but allow the Website to remember the choices and/or the preferences (such as your username, language or the region you are located) in order to offer you some advanced, simplified and personalised features.

These cookies are used to identify the user during the session, prevent the user from repeating login processes on the website, speed up certain procedures on the website, remember the selections made during the session or on subsequent visits, remember the pages that they already visited, etc.

CART: The association with your shopping cart.

CATEGORY_INFO: Stores the category info on the page, that allows to display pages more quickly.

COMPARE: The items that you have in the Compare Products list.

CURRENCY: Your preferred currency.

CUSTOMER: An encrypted version of your customer ID with the store.

CUSTOMER_AUTH: An indicator if you are currently logged into the store.

CUSTOMER_INFO: An encrypted version of the customer group you belong to.

CUSTOMER_SEGMENT_IDS: Stores the Customer Segment ID.

EXTERNAL_NO_CACHE: A flag, which indicates whether caching is disabled or not.

FRONTEND: Your session ID on the server.

GUEST-VIEW: Allows guests to edit their orders.

LAST_CATEGORY: The last category you visited.

LAST_PRODUCT: The most recent product you have viewed.

NEWMESSAGE: Indicates whether a new message has been received.

NO_CACHE: Indicates whether it is allowed to use cache.

PERSISTENT_SHOPPING_CART: A link to information about your cart and viewing history if you have asked the site.

POLL: The ID of any polls you have recently voted in.

POLLN: Information on what polls you have voted on.

RECENTLYCOMPARED: The items that you have recently compared.

STF: Information on products you have emailed to friends.

STORE: The store view or language you have selected.

USER_ALLOWED_SAVE_COOKIE: Indicates whether a customer allowed to use cookies.

VIEWED_PRODUCT_IDS: The products that you have recently viewed.

WISHLIST: An encrypted list of products added to your Wishlist.

WISHLIST_CNT: The number of items in your Wishlist.

WP-SETTINGS-1: This is used to customize your view of admin interface, and possibly also the main site interface.

WP-SETTINGS-TIME-1: This is used to customize your view of admin interface, and possibly also the main site interface.

third party cookies

SOCIAL MEDIA ACCESS:

Please note that if you share content from the Website through third party websites (i.e. social networking websites) you may be sent cookies from these websites, and your activity on our Website becomes subject to the privacy policies of those other websites/services. PEDRO GARCÍA does not control the setting of such cookies and encourage you to refer to the relevant third parties’ website for more information about their cookies and how to manage them, as well as their privacy policies and how they handle information to which they gain access as a result of your decision to log into our Website using your social media profile information.

Facebook, Twitter, YouTube and Instagram may set cookies for sharing content on social networks or for producing access statistics. The presence, number and status of cookies may depend on how you use the platforms concerned before or while visiting PEDRO GARCÍA’s website.

You should ascertain what the relevant sites’ policy is on social networking cookies.

TARGETING AND ADVERTISING COOKIES:

Targeting and advertising cookies may be used to deliver personalised advertisements that are more relevant to you and your interests. These cookies may collect quite detailed information about your browsing habits through the Website, such as products you have clicked on or put in your shopping bag. These cookies allow us to personalise any direct marketing communication (i.e. email) or to limit the number of times you see an advertisement or to help us to measure the effectiveness of our advertising campaigns. They also may enable us (or third-party advertising services we work with) to track the actions of users online over time and across different websites or platforms to measure statistics of our marketing efforts, and to deliver electronic advertisements that may be more relevant to individual consumers and that will improve the overall consumer experience.

DMP.INBOUNSALESMARKETING.COM: This is a third-party persistent cookie from an advertising network which is used to deliver targeted advertising.

ANALYTICAL COOKIES:

They allow monitoring the website by means of the Google Analytics tool, which is a service provided by Google to measure and analyse how the visitors use the Website. All information collected by these cookies is in an anonymous form (even if passed onto third parties) and are not used to identify you.

Some of the data saved are: number of times a user visits the website, dates of the first and last visit, duration of the visits, the page from where the user accessed the website, the search engine the user used to access the website or the link they clicked on, the place in the world from where the user accesses, pages from which the visitors get error messages, etc. in order to continuously improve the Website and the shopping experiences offered through the Website.

The configuration of these cookies is predetermined by the service offered by Google and the information generated by the cookie about the use of your website will be transmitted and stored by Google, Inc. (a United States-based company).