The video is the latest effort by CWA to ensure that the political focus doesn’t obscure the stories of the real people affected by off-shoring, especially in the call center industry. It reinforces the need for new legislation introduced in the U.S. Senate in August by Senators Bob Casey (D-PA) and Sherrod Brown (D-OH), that will revitalize the U.S. call center and customer service industry.

The “United States Call Center Worker and Consumer Protection Act,” S.3401, compliments the House of Representatives bill introduced by Representatives Tim Bishop (D-NY) and Dave McKinley (R-WV) earlier this year. The legislation would make companies that off-shore call center jobs ineligible for taxpayer-funded grants and loans, and offer U.S. consumers the opportunity to be connected to a U.S. based center. Unfortunately, the House legislation stalled over the summer when Republican lawmakers in the House of Representatives blocked consideration of the bill.

“American workers have been hit hard by the loss of hundreds of thousands of good customer service jobs. But it doesn’t have to be this way. Legislation in the House and Senate is a good first step to reversing the offshoring of quality jobs,” said Candice Johnson, CWA Communications Director.

Writing on Daily Kos, Laura Clawson cites the new CWA video and the larger legislative campaign on the issue. The upcoming elections are an opportunity “to have a shot at having policies that are good for workers and consumers, not giant corporations. We talk about policies that are impossible under our current Congress to lay the groundwork both to elect that better Congress and to have its members arrive ready to do the right thing.”