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Hi Deborah,
How to Clear a Esn Number?
To clear an ESN number, firs you need to know the company in which the phone is serviced by then ask the ESN number. You should be able to find the number by removing the battery then ESn will guide you to know the correct number. You can call customer service to confirm.

1
Ask the owner of the phone you are interested in buying what phone company the phone is serviced by (the carrier).

2
Ask the owner for the ESN number. He should be able to find the number by taking the battery out and looking inside the phone. A label inside will have a 32-digit number, an 11-digit decimal-based number or an 8-digit hexadecimal number. Usually the letters "ESN" will tip you off that you're looking at the right number.

3
Call the carrier's customer service line and ask them if the ESN number is "clear," "clean" and "ready for activation." If yes, then the phone should be safe for you to purchase.

Ask the seller for the ESN number, call the carrier of the phone and ask them can they run a check on the esn of that phone and they will tell you why the ESN is bad. upon fixing that issue (usually an unpaid bill) you should be good to go.

1. Pease look for cell phone packaging for the ESN, which is usually located on a sticker. It always starts with "DEC" followed by a string of numbers.

2. Turn off your cell phone band take out the battery from the back of it. Look for the ESN below the battery surface.

3. Replace the battery. If you have not found the ESN with step two, power on your phone and go to the "Settings" option. Click on "Phone Info" to see if the ESN is listed. Write down the number and store it somewhere safe.

4. Call the phone company that services the phone to find out if the ESN is clear for activation to your account.

Have you ever received a phone from a relative, friend or just upgraded to a new phone and don't have the time or patience to call into a call center for support with activating the device or updating the PRL (Preferred Roaming List)? We all know the hold times can be long, the representatives may not be as helpful as we would like them to be or of course the wrong line gets changed causing a previously working phone to stop working (we all love that). And of course a simple 5-10 minute call has now turned into a 30 minute call (as if you had no plans to go to dinner or watch some T.V.). Well here are steps you can follow to program, update your PRL or process an ESN change with your new or new to you VZW (Verizon Wireless) phone. If the device you acquired is brand new or new to you and the ESN (Electronic Serial Number) has not been changed on the MDN (your phone number) you simply need to power off the old phone and on the new phone dial *228 and select option 3 when prompted. This option processes the ESN change automatically, programs the number into the phone and updates the PRL.

2

If the ESN change has already been processed you simply need to dial *228 and select option 1 to program your phone.

3

Lastly if you just need to update the PRL then dial *228 and select option 2. The PRL (Preferred Roaming List) update will ensure your phone is roaming on the tower that provides the best signal, potentially enhancing your service.

You will need the ESN number of that phone which you can find on the back of the phone under the battery (you have to remove the battery.)
If you don't already have cell phone service, you need to go to a retail store or call the activations department of the phone company with which the phone is compatible to start service.
If you already have service you can call customer service to activate that phone on your existing phone number. Or, if you are registered to access your account online, you should be able to change the ESN on your phone number yourself once you log into your account.
Note that Blackberry phones use data and you will have to pay extra for data service in addition to your voice service.