Telephone Account Access

Account management 24 hours a day

You can pick up the phone and check your balance whenever you want 24 hours a day, 7 days a week.

Our telephone account access offers a fast-track automated service 24 hours
a day, 7 days a week. You can check your balance and load your cardonebanking
Prepaid Debit MasterCard® Card. If you need help you can speak to a customer account manager
during our call centre opening times.

You can use our automated banking to:

Retrieve your PIN

Check your balance

Load your cardonebanking Debit MasterCard(s)

Activate your new cardonebanking Debit MasterCard(s)

Speak to a customer account manager to set up direct debits and standing orders or
discuss your account in detail (during our call centre opening times)

Check your balance and load funds to your card

All you need is your 16 digit card number from the front of your cardonebanking
Debit MasterCard.

You can also load funds from your billing account to your card using your telephone
keypad.

You can also check your balance and load funds using your Mobile Phone - See
Mobile Account Access for more information.

Activate your new cardonebanking Debit MasterCard

If you have recently received your new cardonebanking Debit MasterCard
in the post, you'll need to activate it before you can start using it. Call 0871
811 1881 (Calls cost 11p per minute, plus your phone company's access charge)
or use our simple to use automated service. All you need to do is enter
the 16 digit card number from the front of your cardonebanking
Debit MasterCard, enter the required security answers through your keypad and
your card will be activated. This will save you time as you won't have to speak
to a customer service representative.

If you wish to view, amend or set up a standing order or manage your direct debits or view detailed statements
and transaction reports, you can log in to
online account access 24 hours a day, 7 days a week.