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with them, which I now understand was just for their commission purposes as they

are not paying me any returns. They are also debiting my account since long time

without my permission.

To add insult to Injury, I was threatened by Low balance charges because the Backoffice automatically upgraded the account to HSBC advance without my knowledge in June 2010 (my premier account was downgraded to Normal account in May 2010).I want to close my account now which is again proving to be a Harrowing Experience.

They have suddenly turned Extremely Arrogant and Rude now. Also their Branch in Indore has No Proper Parking Space for customers.

I don't like visitng their branch as first of all, it is so far (15 kms from my place). Also, they don't even have a parking facility !!! Moreover, who has the time now-a-days to travel so far and meet arrogant executives? The Whole customer experience proving to be horrible for me.

I am now determined to close my account with HSBC. I humbly request HSBC to reverse all my Charges and close all my Accounts and Mutual Funds with them asap.

If they don't listen to my request, the next level will be a complaint, which I will do as per their procedure first, which is as follows:

Banking Lokpal
RBI
Consumer Forums

When I search in Google I found following Results

'Are you getting the service you deserve?

At HSBC, we want to make sure that you get only the very best of service from us -

service which you, our valued customer, deserves.

If at any stage, you feel that our service levels are not upto your expectations,

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