The new blog site will provide you access to all the latest information and news about IBM ECM Products and also interesting blog posts from our IBM ECM Experts and Thought Leaders.

Please update your bookmarks with the link to this new blog site - http://ibmecmblog.com/ as the blogging section of the WW IBM ECM Community would be sunset by end of this week.

The new blog site has exciting features and you can now join the IBM ECM conversations on Twitter! And Don't miss to subscribe to the blog site as you can now receive notifications of new posts exclusively by e-mail!

We look forward to your continued support and request you to share your thoughts and engage with us through this new blog site!

To ensure you don’t go to sleep due to unprofitable information, it is imperative that the content you collect is able to provide you with relevant insights based on which positive results can be achieved.

As Oscar Wilde once said, “it is a very sad thing that nowadays there is so little useless information.” We work with our partners to ensure we can help enterprise organizations make use of every bit of information collected. To further this objective, we have partnered with IBM to join in the IBM Content 2014 Event Series. During this series we intend to discuss ECM trends, the value of Advanced Rendering within ECM, and how to leverage your content. To be more precise, we will be touching on a number of topics, including :

Dark Data: What it is and how to avoid a digital dark age

Ingestion and capture of content

Optical Character Recognition (OCR)

Case Management: How all documents are part of a business process

What does case management mean in different industries

What are the key challenges in most case management document processes

Archiving: The top 2 concerns in archiving – volume and findability

How to archive emails (including attachments)

Why PDF/A is the go-to format for archiving all documents

How to ensure findability and searchability of archived content

We partnered with IBM in Long Beach and our next stops are in Toronto on May 30th and Austin on June 3rd. If you or your colleagues are in and around these cities, please join us for a lively discussion. You’ll have the chance to meet industry experts and peers, attend live technical sessions, see road map views, and of course, listen to use cases!

From IBM and other presenters, you’ll learn:

•How to assess and analyze content (both structured and unstructured) and make it work for you to drive intelligent business decisions

•How a deeper understanding of the value and complexity of your content elevates your control and enables you to drive organizational growth

•How you can empower your employees with information, creating a more engaged organization

Customers expect anytime access to their statements and invoices. And as a company trying to engage customers better while meeting their needs quicker, you’ve probably looked into at least one electronic management solution – and rightly so; the ECM market is projected to hit nearly $8 billion by 2019, namely thanks to ECM’s ability to replace paper-driven processes with digital content delivery solutions.

But buyers beware. It’s not enough to simply meet customer expectations, such as delivering anytime access to invoices and statements digitally, for example. That’s only the first layer. Instead, a company has to ensure it’s delivering these solutions and services effectively – for both itself and the customer.

And time is also of the essence. With less than 1% of companies having deployed an ECM solution, your company has an opportunity to gain a real advantage in the marketplace with stronger customer engagement and better cross-selling capability.

Read more on the importance of an ECM solution that’s secure, reliable and scalable enough for efficient content management. And why you should no longer be content with paper-driven processes: https://ibm.biz/ondemand_cb

The old saying that “knowledge is power’ has never been more true than it is today. Access to the right content is critical to the success of almost every type of organization—and so is maintaining this content over time. Knowledge workers need access to information, and they also need flexible processes so they can customize their approach and achieve the best possible outcome. And yet, businesses depend on the efficiency and consistency of automated processes, which means they need a case management solution that can provide both customization and control.

In addition to gaining access to the right information, knowledge workers need the ability to use analytics to drive even deeper insights and ensure consistent

decision-making. Information helps knowledge workers make better decisions, especially when case types are complex. The next steps and the final outcomes are not predetermined, which makes them unsuitable for automated processes control. Instead, they require knowledge workers to review the documentation and use the analytics to really discern the next steps that set them apart.

Today’s forward-thinking businesses are demanding more from advanced case management solutions. In addition to the basic features of a case management solution, business need technology that can:

Provide industry-specific processes that can reduce time to value and promote best practices

Leverage big data with context-specific dashboards and analytics

Enable mobile access to ensure access to information from anywhere

Provide a cloud strategy that enables innovation and flexibility

How can you find an advanced case management solution that can improve the productivity of your knowledge workers and deliver better outcomes? Join IBM Content 2014, coming soon to a city near you, to get the answers. Discover how easy it can be to create truly dynamic tasks, and learn how IBM solutions can help organizations improve mission-critical processes.

Customer expectations are higher than ever before. People expect you to know them as individuals, they demand relevant, timely promotions, easy-to-use self-service options, and seamless, integrated experiences across every touch point, whether they’re using smart phones, tablets or computers. And they assume that these exceptional experiences will remain consistent before, during, and after they make a purchase.

How well is your organization keeping up with the soaring demands of today’s customers? Most companies say that “the customer comes first,” but do they follow up on that statement with the way they align their business?

Customer-focused organizations create systems of engagement to drive excellent customer experience. That’s because mere customer loyalty isn’t enough. You need to create brand advocates—people who are willing to share their positive opinions about their interactions with your business to everyone in their extended digital network. They’ll remain devoted customers, and they’ll also generate more business for you, as well as higher revenues. Here are three pillars of a strong customer engagement system:

Understanding: Get to know your customer in the context of their journey. Observe the customer and really listen to what they want, both on and offline. Use this understanding to drive your front and back office operations, to respond to increases and decreases in demand, or to create innovative products and services.

Connection: Unite your entire business ecosystem across every interaction channel in order to enable conversations with the customer and seamless integration with suppliers, trading partners and service providers.

Engagement: Deliver the best action, in context, using the right content and channel to create the best customer experience. Use the right interaction channels, powered by the knowledge you have about your customers, to engage with them in unique and personalized ways. Connect with your suppliers, trading partners and service providers and provide visibility, knowledge and context to focus on customers.

What can you do to provide these kinds of customer experiences in order to build lasting loyalty? Join IBM Content 2014, coming soon to a city near you, to get the answers. Learn how IBM’s enterprise content management solutions can provide a complete view of your customer so you can anticipate their needs, and discover how secure, reliable self-service solutions can help create satisfied customers—and evangelists for your brand.