“It’s good to know that Ignatius J. Reilly is alive and well, and working in customer service”

Patrick at Popehat takes on the case of a beaded-necklace purveyor whose idea of how to respond to a dissatisfied customer leaves something to be desired (“We will send a copy of your e-mail and all your data to our lawyers. If You keep on with your defamations and write anything on blogs, forums or social networks, We will immediately start a lawsuit against You.”)