WEBVTT COVERAGE. REPORTING FROM WASHINGTON, SALLY KIDD, WBAL-TV 11 NEWS. MARYLAND WENT TO THEIR OWN WAY TO ROLL OUT THE AFFORDABLE CARE ACT BUT THEY HAVE HAD AS MUCH IF NOT MORE TROUBLE IN THE SAME QUESTIONS ARE PERSISTING ABOUT TOMORROW. JAYNE MILLER IS IN THE NEWSROOM WITH MORE. ENROLLMENT THROUGH THE STATE EXCHANGE HAVE GOTTEN BETTER. THE STORY TONIGHT RAISES THE QUESTION ABOUT WHAT COUNTS AS ENROLLMENT. WHEN SHE HAS A PRE-EXISTING CONDITION, WHICH WE WERE VERY PLEASED WITH OBAMA CARE THAT SHE WAS ABLE TO HAVE COVERAGE. BUT THE EFFORT TO SIGN HER UP THROUGH THE EXCHANGE WEBSITE -- TOTAL TROUBLE. THEY GIVE YOU AN APPLICATION NUMBER AND A REFERENCE NUMBER. ANY TIME A CALL BACK I SAY I HAVE THE NUMBERS AND THEY SAY THEY CANNOT LOOK IT UP WHILE THOSE. NOTHING. SPENDING MANY HOURS TO TRY TO COMPLETE THE ONLINE PROJECT BUT THE CARRIER SAYS THEY ARE NOT ENROLLED. AS OF TODAY, THE STATE SAYS SHE'S ENROLLED BECAUSE THEY SEE THE APPLICATION. FIVE DAYS AGO, HE WENT TO PLAN B. HE GAVE UP ON THE EXCHANGE AND CONTACTED THEM DIRECTLY TO GET HER COVERED. AS OF THIS AFTERNOON, THAT PROCESS WAS STILL IN THE WORKS. I CANNOT IMAGINE ANY COMPANY STAYING IN BUSINESS WHERE A CUSTOMER CALLS AND THE PEOPLE THAT ARE TAKING THE ORDERS, OR THE COMPANY, AFTER THE ORDER IS GIVEN HAS NO INFORMATION ABOUT THAT ORDER. IT'S UNBELIEVABLE YOU CAN PUT THAT INFORMATION IN THEIR AND THEY CANNOT PROCESS IT, TECH -- CANNOT PROCESS PAYMENT. SHE WILL FORGO THE SUBSIDY BECAUSE IT'S ONLY AVAILABLE THROUGH THE STATE. ABOUT AN HOUR AGO, THEY SAID THE STATE IS EXPLORING NEW WAYS TO GET PEOPLE COVERED IN JANUARY WHO HAVE BEEN THWARTED BY THE STATE WEBSITE. THE CALL CENTER FOR THE STATE