Visa Categories

Customer Service

Appreciation

We welcome your reviews on the support we provide. They will help us to identify what we do well and what we could do better. If you have any comments on the service you have received, please feel free to write in the Compliments register.

BLS would, of course, be keen to hear from you if you have received outstanding service from a particular member of our team and would be delighted to receive your recommendations

Feedback

BLS aims to provide an efficient service to our customers. If you have complaints, feedback or suggestions; we would like to know about it as soon as possible. We shall acknowledge promptly and ensure a comprehensive and timely redress of your voice to the best of our ability.

Every India Visa Application Centre operated by BLS International maintains a Complaint Register for the benefit of applicants. The Supervisor of the Centre shall provide access to the register on demand.

For any correspondence and query kindly email us on info.ru@blsinternational.net alternatively, you can submit your Feedback / Complaints athttp://blsindia-russia.com/moscow/escalation.php

In all cases, please provide the following details

We will take your complaints / suggestions and feedback seriously and response to you within 2 working days. If we are unable to give you a complete reply within the stipulated timeframe then we will keep you posted on the tentative date, time of revert and status of progress.

Please note that we are unable to accept emails with a total file size larger than 3MB. Under current arrangements, no notification will be generated for emails exceeding 3MB which are not successfully received. If you need to send large emails, please consider sending these as several, smaller documents, and another email informing the relevant area that the emails have been sent.