Employer Training Programs

Claremont EAP offers a comprehensive program of half-day, full-day and multi-day training programs and services. These programs are offered on a fee-for-service basis; please contact your account manager for a quote at 800-834-3773.

Legal Issues in Management

There are countless laws and regulations of which managers and supervisors must be aware to avoid legal liability. This course provides insight into the various laws and regulations regarding employment, such as wage and hour law; family leave; discrimination; sexual harassment; workplace safety; and hiring, performance management, and firing procedures. This course will provide managers with confidence in communicating and implementing sound employment practices.See agenda.

Human Resources Polices and Practices

Managers and supervisors are in need of training on the basics of human resources policies and procedures. The objective of this program is to ensure that there is consistency in the application of policies regarding hiring, performance review, investigations, recordkeeping, providing leave and time off, and other practices. This course will both educate supervisors and managers about legal issues and will reduce the risk of possible legal liability which could stem from unfairness, inconsistency, or discrimination.See agenda.

Preventing Harassment and Bullying in the Workplace (For Managers)

This thought-provoking course enables participants to clearly understand what the law expects them to know about detecting, resolving and preventing harassment and bullying in the workplace. Managers and supervisors will learn to interpret potentially offensive conduct from the perspectives of others. They will learn how their own actions and decisions can create liability, or alternatively, help prevent serious legal consequences while contributing to a more productive and profitable workplace.See agenda.

Preventing Harassment and Bullying in the Workplace (For Employees)

Many organizations have conducted harassment prevention training for their managers—but what about non-supervisory employees? An anti-harassment program may be deemed inadequate if an organization fails to train all employees. This course provides non-supervisory employees with a thorough review of the laws prohibiting all types of harassment, including a working understanding of what constitutes offensive behavior and how it can be detected, confronted and eliminated in the workplace. Viewing harassment and bullying as part of the larger picture, the course also stresses the organization’s policies against discrimination. See agenda.

Managing a Diverse Workforce

Harassment based on protected categories is unlawful and is bad for employee morale. This course discusses the prohibitions against harassment, jokes, slurs, and negative behavior based on age, sex, color, religion, national origin, sexual orientation, disability, or other protected category. Participants learn the value of positive relations in a work group and how to interface in a more productive way with all team members, regardless of background.See agenda.

Diversity Awareness

Today's workplace is a melting pot of cultures. This course takes a broad view of diversity to include not just cultural diversity, but differences in interpersonal style, background, and personal characteristics. Participants will learn the benefits of a diverse workforce, how to value each team member, and how to respect individual differences.See agenda.

Making the Transition into Management

This course is intended for those who are managing for the first time in their career. It addresses such issues as managing peers, understanding the difference between technical versus managerial know-how, finding and using a mentor, assessing one's own managerial readiness, balancing individual work with management responsibilities, and creating a personal vision. Participants will gain an understanding of the manager's role and a realization of the challenges involved in moving to a supervisory position.See agenda.

Interviewing Skills

The interviewing process is fraught with potential pitfalls, both legal and interpersonal. This course focuses on questions to ask applicants to determine information you need to determine skill level, while avoiding improper or illegal questions. The course also covers how to develop rapport with applicants; create a comfortable environment; follow a systematic interviewing process; and evaluate and select the best person for the job. See agenda.

Coaching and Motivation

Staff and managers alike can utilize effective coaching and motivation skills. This course covers how to coach co-workers in a constructive manner and motivate when spirits are down. Participants will learn time-tested tips for motivating and inspiring higher performance and techniques for reinforcing, recognizing, and rewarding good performance.See agenda.

Performance Management

Managers and staff need to spend time exchanging information about expectations, performance standards, and progress. This course provides an opportunity to learn techniques for informal on-the-job monitoring and feedback, as well as conducting the formal annual review process. This course suggests methods for giving constructive comments to staff on how to enhance individual performance.See agenda.

This course covers the importance of monitoring employee performance issues, progressive discipline, and corrective action in the effective and lawful management of employees. Also discussed is how to deal effectively with problem employees up to and including termination. See agenda.

Teamwork

Working effectively in a team setting means m each team member on track. Unclear goals, undefined roles, interpersonal issues and other obstacles can side-track a team. This course helps teams to set group goals, get commitment for upholding team performance standards, overcome negativity and interpersonal issues, and create an environment conducive to effective teamwork.See agenda.

Self-directed Work Teams

Effective work teams need to be able to gain consensus and mobilize quickly to solve work problems. This course is for intact work teams that need to handle projects from conception through completion. This course provides effective methods for working together, making decisions, and keeping the team on track. See agenda.

Team Facilitation Skills

Employees charged with leading quality-action or problem-solving teams need to be empowered with skills to establish, manage, and conclude a team. This course covers team dynamics; how to form and monitor a team; tools for keeping the team on track; reporting on results; and managing team meetings. See agenda.

Train the Trainer Course

On the job training is critical for passing along job-specific knowledge. This course teaches how to efficiently prepare for, plan, present, and follow-up on training programs. Participants will learn how to construct a training program, set training objectives, use audio/visual aids, and deliver a training session with impact.See agenda.

Conflict Resolution

Teams often disintegrate because of miscommunication and misunderstandings. But if people can identify and adapt to various personality styles, they will be better equipped to overcome conflicts when they arise. This course focuses on understanding personality styles, identifying possible sources of conflict, and taking positive action. See agenda.

Creative Problem Solving

A systematic approach to resolving business challenges is essential in a TQM environment. This four-step process allows work groups to logically think through a problem and discover new, innovative solutions. Participants learn to identify and analyze the problem using fishbone diagrams, mind maps, brainstorming, and collaborative thinking tools, and generate and evaluate ideas to arrive at a group consensus for effective resolution of the problem. See agenda.

Quality Basics

Implementing a Total Quality Management process requires a commitment to innovation and continuous improvement. This module covers the components of a TQM program, starting from the philosophies of Deming and Baldridge and concluding with a summary of the TQM process, ISO certification requirements, quality goals, and everyone's role in the quality process. See agenda.

Presentation Skills

Fear is a common reaction when asked to make a presentation or speech in front of colleagues or customers. The experience should provide an opportunity to present your expertise, persuade your audience, and gather support for your cause. This course includes: techniques for creating a powerful presentation; organizing your thoughts; getting over anxiety; using audio/visual aids effectively; and concluding your presentation. See agenda.

How to Run a Better Meeting

Meetings have a tendency to be time wasters, especially if an ineffective meeting facilitator is in charge. This course provides practical advice to ensure a productive meeting, for those that attend and lead meetings. Participants will learn how to plan the meeting and set the agenda; read and respond to group dynamics; handle questions, negative reactions, and distractions; and conclude the meeting effectively. See agenda.

Effective Business Writing

Clear and concise written communication is essential in the business environment and reflects the professionalism of the writer and the organization. This course goes beyond the basics of grammar and spelling to reinforce techniques for writing clear customer correspondence, memos, reports and e-mails. See agenda.

Understanding Profitability

Today's business professionals need an awareness of the key elements of the company's profitability. This course provides an in-depth look at profitability indicators, and how the organization compares to companies in similar industries. The basics of finance are covered: How to read a balance sheet and income statement; cash versus accrual accounting; profitability, liquidity and efficiency ratios; and analyzing the revenue, expenses, and profitability of individual customer accounts. See agenda.

Managing Projects and Multiple Priorities

Effective project management means handling a project from conception through completion. This course provides effective, on-the-job tools for managing projects including conceptualizing the project; establishing project milestones and contingency plans; and using tools like Gantt and PERT charts to keep the project on track. See agenda.

Telephone Skills

It can be challenging to convey professionalism and credibility on the telephone in a quick-paced work environment. This course provides techniques and information for dealing effectively with people over the phone in a selling, problem-solving or customer complaint situation.See agenda.

Top-quality Customer Service

Understanding the customer's expectations and delivering above expectations makes a successful organization. This course focuses on the needs of the customer, how you can identify and address those needs and deliver top-quality customer service. Participants learn how to maintain a positive attitude, convey knowledge of products and services, and deliver efficient service to customers. The value of the customer is emphasized through a look at the "service profit chain."See agenda.

Ergonomics

Proper seating and placement of equipment is essential for avoiding pain associated with computer usage. This course examines the proper seating, lighting, arm placement and screen placement for avoiding injury. Participants will audit their own workstations and personal behaviors which can lead to injury.See agenda.

Note: Other courses are available or can be designed based on client needs.
Please contact Claremont for more information.