Taxback.com provides a 24/7 support service so if you have any questions in the meantime, just enter our Live Chat to talk to a member of staff. Alternatively you can call your local taxback.com office or email us on info@taxback.com.

All the best,The Taxback.com Team

The amount you get back depends on a number of factors including:

The amount you earned

The length of time you’ve been working in New Zealand

The type of work you did

How much tax was withheld from your wages

Here's Why You Could Be Entitled To A Tax Refund From New Zealand

Have you ever worked in New Zealand? If so, you probably paid between 12.5% and 38% income tax on your earnings. We can apply to get your New Zealand tax back. The amount you get back depends on a number of factors including:

The amount you earned

The length of time you’ve been working in New Zealand

The type of work you did

How much tax was withheld from your wages

We review your individual circumstances to check that you’re getting all the available deductions and reliefs. Taxback.com customers get an average tax refund of $550 from New Zealand so it’s well worth applying.

FREQUENTLY ASKED QUESTIONS

If you have any questions about your New Zealand tax refunds, you're in the right place! Our Frequently Asked Questions below will provide you with all the information you need about how to get a New Zealand Tax Refund. The most important thing to know is that it's FREE to get a New Zealand tax refund estimation so you have nothing to lose! If there's anything you're still not sure about after reading the answers below, check out our Live Help for assistance.

?When can I get my tax back?

You can apply to get a tax refund once the New Zealand tax year ends. If you’re applying for a tax refund from a previous year, as far back as 2008, we can start your application now.

?When is the New Zealand tax year?

The New Zealand tax year is from April 1st to March 31st of the following year.

?How much money will I get back?

On average, our clients get back around $550, although the final amount you receive will depend on your individual circumstances. However we do guarantee to get you back the maximum legal tax refund that we possibly can.

A tax return is document declaring the liability for taxation while a tax refund is the overpayment made for a particular tax. We file your tax return in order to apply for your tax refund.

?How long will it take to receive my New Zealand tax refund?

The entire process normally takes 8 – 12 weeks, after which time you will receive your refund.

?What steps are involved in filing my tax return?

The process goes like this;

We get your documents, review them, estimate your refund, complete any additional documents needed for your application and send them to the tax office.

Once at the tax office, your application should take around 6-10 weeks to process depending on how busy they are. Don't worry - our tax team will keep chasing up the tax office to see how your application is going.

As soon as Inland Revenue sends us your money, we'll contact you to sort out the best way to get your cash straight to you.

?It seems like my refund is taking a long time. Where’s my refund?

Sometimes, due to delays at the post office or tax office, your refund can take longer than expected to be sent to you. Don’t worry though – we will call up each office to get them to speed up your application.

If your application is being delayed because the tax office requires additional documentation from you, we will let you know immediately.

?How does Taxback.com work?

Taxback.com works on an easy three step framework

1. You register with us2. You send us your documents3. We do all the hard work involved in filing your return.

?How do I know what's happening with my tax return?

You can check the progress of your application any time via your personal online Tax Tracker account, or by emailing your account manager directly.

?What are the advantages of using Taxback.com?

Thousands of people choose our service because:

You get the maximum legal tax refundYou can use any of our online tax refund estimation calculators for freeYour tax return is guaranteed to be legal and compliant with New Zealand tax lawYou can use our document retrieval serviceYou get 24-hour customer support and tax refund helpYou can contact us via free phone, free fax, free post, free online tax help with our live chat!No language barriers – you can talk to us in 26 languagesMoney sent worldwide 30 currencies

?How much will it cost?

For New Zealand tax returns we charge 12.5% + handling fee of the refund received subject to a minimum fee of NZ$62 + handling fee

?Why the minimum fee?

This fee covers all the things that make using our service so easy for you such as:

Customer support 24/7 by phone and Live ChatFree phone and free faxLocal staff to meet you and guide you through the process in 18 offices worldwideTax techniciansResearchers to identify new legal developments to maximise your refunds

?What should I do if I lost my documents or never got them?

No worries- just let our document retrieval team know by emailing nz@taxback.com and for a small additional fee they will find them for you.

What documents do you need from me to file my New Zealand tax return?

We will need your; 1. Summary of earnings or final payslip2. Your completed tax pack3. A copy of your ID

?What documents do you need from me to file my New Zealand tax return?

We will need your; 1. Summary of earnings or final payslip2. Your completed tax pack3. A copy of your ID

?What is a Summary of Earnings?

The Summary of Earnings is an official government form you get from the tax office – Inland Revenue – at the end of the tax year. You should receive it by May and it will outline your earnings and the amount of tax you paid.

?What is a final payslip?

A final payslip is the payslip attached to your last pay cheque. It outlines your earnings and how much tax you paid

?Can I claim my New Zealand tax refund myself?

Every tax office in the world is set up to accept applications directly from taxpayers so yes; you can file your return yourself. The reality is though once you eventually get all your tax documents together, decipher complicated tax code and submit it, you won’t be updated until you get a yes or a no, which is frustrating and very worrying.

Our taxback.com customers rely on us as technical professionals to file their NZ tax returns and get their tax back. We’ve been doing this for 18 years, so we know how to file your return quickly while still ensuring you get all the tax deductions you’re due to increase your refund and remain tax compliant. So why not spend less time worrying about your refund and more time thinking about what you’ll spend it on by using Taxback.com?

?Can you guarantee that I'll get the refund amount you estimated for me?

Unfortunately not, but we do guarantee to get you the most money back that we legally can. Our estimation is based on the average calculation from thousands of similar tax returns, so it’s a good estimate of what you’ll receive, but ultimately the New Zealand tax office has the final say in what you get back

The average New Zealand tax refund is $550

At Taxback.com, we guarantee to get you the maximum legal tax refund possible. You can probably get even more! There are numerous reasons you may be due a tax refund and we make sure to check your individual circumstances to see how much you’re owed. It’s free to check how much you could get so use the New Zealand tax refund estimator and find out today.

Find Out More

Prefer to talk to us?

Check out our Contact Us page for your nearest office

Useful New Zealand tax facts

The New Zealand tax year runs from April 1st to March 31st of the following year

To claim your NZ tax refund we can use either your Summary of Earnings or your final payslip.

We provide tax refunds from 12 different countries

TAXBACK.COM Reviews & Feedback

Customer Corner

27 February 2019

Rebecca Colcloughrebecc

I admirer how well your staff members communicate with there clients one lady in particular was great help to me and very kinda and well mannered her names was mairead Morgan thankyou for your amazing service I will be recommending this site

22 February 2019

Carey Corlett-Donald

Straight forward and good service from agents

20 February 2019

Basil Glennon

My agent was very helpful , efficient and professional .

14 February 2019

Jack

So fast easy and reliable. They do all the work and handle everything with ease. They just took the info I provided and got back to me with a larger then expected figure of tax back. Couldn't be happier at recommend enough

14 February 2019

Niamh O Connell

The whole process is quick and easy. The agents are fantastic to deal with and really helpful. I have been using Taxback.com for years now and have no intention to ever change. The level of customer services and communication is brilliant. I am always kept up to date as soon as information is available.

01 February 2019

Yeshi

Customer Service

31 January 2019

Breana Field

The personal communications from your agents made all the difference in my choice to use TaxBack. Overwhelmed with what should have been a simple process due to an error going back several years in my taxes, I gave up doing them myself and handed it over to TaxBack. I was assured all 3 years would be fixed and my refunds recieved. Once I handed over my paperwork I never had to ask about updates or remind my agent to do anything - they were so on top of it and made it so easy! Matthew Lloyd was especially helpful and I can't thank him enough for his continued clear communications and patient explanations which saved me so much time!

30 January 2019

Umidjon Otayorov

Tax Tracker service

24 January 2019

Stephen Rocliffe

Taxback.com has been so , so easy to use and understand . My agent Yordan Marinov was very helpful and had great patience with me as I'm not very good at doing anything like this on line .I have already told friends and family about Taxback and that they should use them .So easy and uncomplicated .

23 January 2019

Justin David Tieng

The agents are super helpful and efficient. I would rate them 8.5/10 .

23 January 2019

Gary Walsh

Spot on. Very professional and efficient. Felt as if the organisation had my best interests at heart.