We are the IT soft skill specialist, highly experienced in delivering complicated and conceptual knowledge in an effective way.

2.

Great Learning is an ITIL® Accredited Training Organisation.

Course Objectives:

Candidates can expect to gain competencies in the following upon successful completion of the education and examination components related to this certification:

Introduction to IT Service Management Business and Managerial Issues

Managing the Planning and Implementation of IT Service Management

Management of Strategic Change

Risk Management

Understanding Organisational Challenges

Service Assessment

Understanding Complementary Industry Guidance.

Target Students:

Individuals who require a business and management level understanding of the ITIL® core Lifecycle and how it may be implemented to enhance the quality of IT service provision within an organization

Individuals seeking the ITIL® Expert certification in IT Service Management for which this qualification is the final mandatory module leading to the Expert certification

Individuals seeking progress towards the ITIL® Master in IT Service Management for which the ITIL® Expert is a prerequisite

This may include but is not limited to, CIOs, Senior IT Managers, IT Managers and Supervisors, IT professionals and IT Operation practitioners.

Course Duration:

30 hours / 4 sessions

Language:

Cantonese with English terms

Prerequisites:

Candidates wishing to be trained and examined for this qualification must already hold the ITIL® Foundation Certificate in IT Service Management and have obtained a further 15 credits (a total of at least 17 credits) as a minimum from a balanced selection of ITIL® Service Lifecycle or Service Capability qualifications.

Trainer:

ITIL® Approved Trainer

Course Contents:

Learning Unit MALC01: Introduction to IT Service Management Business and Managerial Issues
• Open-loop and closed-loop, when/where to apply each system
• ITSM Monitor Control loops and Complex Monitor Control loops including how/when the control
loops are used
• The benefits and business value in relation to people, process and function, supplier relationships
and technological alignment

Learning Unit MALC02: Management of Strategic Change
• Value creation and critical success components of managing strategic change
• Introduce strategic change supported by a business case that defines the business benefits and
the benefits realization strategy
• Tangible/intangible business benefits and models for measuring each type of benefit
• Business Value enhancement through Variable Cost Dynamics and alignment of business policy
• IT and Business alignment through Demand Management, service portfolios and service
catalogues

Learning Unit MALC03: Risk Management
• Risk within the IT and Business relationship and models for effective evaluation, analysis and
identification of Risk
• Management of Risk in the following areas: Service Providers, Contracts, Design, Operations and
Markets
• Analysis of Business and IT related Risks as measured by specific critical success factors and the
Corrective Actions and/or Transfer of Risks

Learning Unit MALC04: Managing the Planning and Implementation of IT Service Management
• The Deming cycle ( “Plan, Do, Check, Act”)
• IT Service Management implementation strategy including policy, strategy, design and transition
considerations
• Directing, controlling and evaluating – achieving business goals and using feedback
• Communication, Coordination and Control activities when implementing IT Service Management

Enrollment for ITIL® Intermediate Qualification: Managing Across the Lifecycle (MALC)

Schedule (confirmed):

13, 27 April, 4, 11 May 2019

1:00 - 8:30 p.m.

Price: HK$ 10,200 (include HK$3,600 exam fee)

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