Seller Protection Policy

Seller Protection Policy

Goodly’s Seller Protection can offer a little extra peace of mind to eligible sellers. When you qualify, Goodly will work with you to resolve cases, investigate chargebacks, and help you deal with any other issues that come up with your Goodly or Goodly Brands shop. This Seller Protection Policy explains the steps you must take to be eligible for Seller Protection and the types of items and transactions that may be covered.
This policy is a part of our Terms of Use. To qualify for Seller Protection coverage, you agree to this policy and our Terms of Use.

1. Seller Eligibility Requirements

Eligible sellers are automatically enrolled in Seller Protection — there is no application process. Here’s what you need to do to make sure your shop is covered:
A. Keep your shop in good standing (that means you’re not violating any of Goodly’s policies).
B. Enroll in Goodly’s payment platform, Goodly Payments.
C. Fill out all of your Shop Policies (it’s especially important to have policies for returns, exchanges, and custom orders). This should go without saying, but your Shop Policies have to comply with Goodly’s policies, as well as your local laws.
D. Use accurate photographs and descriptions when you list items. Nobody likes buying one thing and receiving something else!
E. Include reasonable and accurate processing times or ship-by dates (because getting a birthday gift a week late isn’t great).

2. Order Eligibility Requirements

Follow these steps to make sure your orders are covered by Goodly’s Seller Protection:
A. Ship your order according to the processing time or ship-by date you listed or as agreed upon through Goodly Conversations.
B. Ship the order to the address listed on the Goodly or Goodly Brands receipt or agreed upon through Goodly or Goodly Brands Conversations.

C. Mark the order as shipped after you send it out. If you use Goodly Shipping Labels, the order will automatically be marked as shipped (if you don’t use Goodly Shipping Labels, give them a try… they make shipping a snap!).
D. Provide valid proof of shipping and, for items shipped within the US, proof of delivery. Valid proof can include a shipping or tracking number that shows the order route and delivery progress.
E. Use Goodly Payments to receive payment for the order.

3. Items and Transactions Not Eligible

While most items and transactions qualify for Seller Protection, there are a few exceptions:
A. Items sold in person via the Sell on Goodly app.
B. Subscriptions or other transactions in which the buyer submits a single payment for recurring deliveries (like item-of-the-month clubs).
C. Transactions processed outside of Goodly Payments, for example, through standalone PayPal or a personal check.

4. Seller Protection Benefits

If your shop and the order in question satisfy the eligibility requirements, Goodly will try to help you resolve Non-Delivery cases, Not as Described cases, and chargebacks. We may have to request additional information from you. For Non-Delivery or Not as Described cases, we’ll need you to respond to our inquiries within 7 calendar days. If a chargeback is filed against you, we’ll need you to respond to any inquiries from Goodly within 5 calendar days. If you don’t give us the necessary information in time, we may not be able to help resolve the dispute. Please keep in mind that we can’t guarantee a resolution in your favor.
Last updated on Feb 5, 2017