If the bristles are not sticking out past the bottom of the base plate or if bristles are worn or missing it should be replaced. The belts in the clutch or the clutch must also be replaced if the belts are slipping rather than activating the clutch when the brushroll is restricted.

6 Suggested Answers

Hi,
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if there is dust flyin around the vacuum u might try lookin for clogs on the bottom where the beater brush pushes the dirt in and maybe where the dirt goes into bag ive used wire clothes hangers to free em up works..hope this helps

It MAY be a clutch issue. I had a similar problem with my DC07 Animal recently a posted a solution elsewhere on this site, but here's the summary. To reset the clutch on my model, recline the vacuum, turn it on it's side and slowly change the carpet/bare floor knob from one setting to the other about 6 times. This apparently reset the clutch and now it works fine. You may also wish to call DYSON. They're very helpful and walk you through troubleshooting before recommending servicing. Their number is 1-866-693-9766. They'll need your model and serial number (located on bottom of uinit).

Try this quick repair and see if this fixes your Dyson in terms of not going in the upright position: This is a frequent problem that we see come in on Dysons. If this doesn't fix it, please feel free to just use the clarification request and let me know this didn't fix it. The suction problem is happening because when the machine is put in the upright position it diverts the suction from the floor to the hose automatically, and it's probably stuck in between the lower part and the hose part.

Step 1.Turn power off and unplug the machine.Tilt the machine backward to a 45° angle.

Step 2.

Hold the section under the airway inspection pipe.

The black forward lock button must be held down simultaneously, otherwise the valve carriage will not move.

Pivot this section upwards until it clicks into place.

Release the black button once the valve pipe carriage is moved up into place.

Step 3.

Tilt the machine forward.

The cleaner head should now slide underneath the part you have just clicked into place.

The machine should now stand upright.

In terms of the machine not picking up, this could be caused by a few things.

The first thing you should check is the filter. The DC14 has a motor filter that is recommended to be washed every 90 days. Here's how to access this filter:

To remove the washable filter: Remove the clear bin; and cyclone top from your machine by pressing the cyclone release button.

Lift clip to remove the filter from the machine.*

*The post-motor filter located under the clear bin should last the lifetime of the machine and does not need to be washed.

There are two different types of filters that were used on the Dyson DC14, and One part filter, and a two part filter. Here's instructions on how to clean both of them:

ONE PART FILTER:

Wash the filter in cold water only. (Please do not use detergent, do not wash in a dishwasher or washing machine).

Repeat the steps shown below until the water runs clear.

Wash the filter in cold water only. (Please do not use detergent, do not wash in a dishwasher or washing machine).

Repeat the steps shown below until the water runs clear.

Wash the filter in cold water only. (Please do not use detergent, do not wash in a dishwasher or washing machine).

Repeat the steps shown below until the water runs clear.

Wash the filter in cold water only. (Please do not use detergent, do not wash in a dishwasher or washing machine).

Repeat the steps shown below until the water runs clear.

Leave to dry in a warm place for 24 hours. DO NOT dry the filter inside a clothing dryer, hair dryer, microwave the filter, place the filter in an oven, or near a naked flame.

Please ensure the filter and filter case are completely dry before refitting into the machine.

TWO PART FILTER:

Wash the filter in cold water only. Please DO NOT use detergent on the filter, or wash the filter in a dishwasher or in a washing machine.

Repeat the steps shown below until the water runs clear.

Leave the filter to dry in a warm place for 12 hours, until completely dry.

DO NOT dry the filter inside a clothing dryer, hair dryer, microwave the filter, place the filter in an oven, or near a naked flame.

The filter should be washed at least once every 6 months.

Also, since you have removed the bottom plate, a common problem on the Dyson's is when this plate is reinstalled. It is very easy to put the plate on incorrectly, which prevents the brushes from hitting the carpeting. This can seriously decrease the pick up on carpets. Check the bottom plate to make sure that it was put back on properly. Here's pictures of both the correct, and incorrect way to reinstall the bottom plate:

Here's a picture of the WRONG way to install the bottom plate. Notice the gap in between the two housings:

Here's another picture, that is the RIGHT way to install the soleplate:

I would say probably 6 times out of 10 this is the problem with the customers machine. If you checked the soleplate and it is installed correctly, move on to the second possible problem.

I hope that this was helpful to you. Please feel free to use the Clarification Request form here on Fixya if you have any questions.

There are a number of reasons why your brush roller has stopped moving. General maintenance to your vacuum is crucial and will help it work at peak performance.

First things first lets focus on the brush roller. Unplug the vacuum and turn it on its side. Look for any noticeable clumps of debris or hair strands that may be caught in the brush roller. Remove these obstructions, probably best to do so with a scissor if it's hair or long pieces of carpet fibers. After removing the debris try manually rotating the brush roller to uncover other hidden clogs. Another thing to take note of is the condition of the bristles on the roll itself. Are they loose or worn down? These are signs that your brush roller is in need of replacing.

While checking out your brush roll you might as well take a look at your vacuums belt. Your belt should be replaced about every three months. After regular usage, the belt will stretch out, lessening the tension on the brush roller. Lesser tension diminishes the brush roller's turn rate and speed. If the belt feels loose then it certainly is affecting your vacuums suction as well as your brush roll not moving at all.

You can purchase a wide variety of high quality Dyson replacement parts for your Dyson vacuum direct from Think Crucial with free shipping and an exclusive 10% coupon for Fixya.com readers, use code: FIXYA10

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Check for a broken belt on the beater brush or a beater brush that is frozen from dirt and debris getting into the end pcs.
Also the obvious, objects in the way of the air flow or a break in the hose.
Please let me know how you make out.
Paul

This URL would be a good place to start looking:
http://media.dyson.com/downloads/us/floorcare/manuals/dc17_opmanual_usa.pdf
Pay special attention to the belt that drives the beater brush and the beater brush itself.
You need to make sure the belt has not broken and that the beater brush has not frozen up due to dirt and debris.
If you need to change the belt it would also be a good idea to remove the beater brush and clean it as well.
Please feel free to contact me if you have questions, my assistance is at no charge.
Paul

It MAY be a clutch issue. I had a similar problem with my DC07 Animal recently a posted a solution elsewhere on this site, but here's the summary. To reset the clutch on my model, recline the vacuum, turn it on it's side and slowly change the carpet/bare floor knob from one setting to the other about 6 times. This apparently reset the clutch and now it works fine. You may also wish to call DYSON. They're very helpful and walk you through troubleshooting before recommending servicing. Their number is 1-866-693-9766. They'll need your model and serial number (located on bottom of uinit).