(a)
Loan application forms should include necessary information which affects the
interest of the borrower, so that a meaningful comparison with the terms and
conditions offered by other NBFCs can be made and informed decision can be taken
by the borrower. The loan application form may indicate the documents required
to be submitted with the application form.

(b)
The NBFCs should devise a system of giving acknowledgement for receipt of all
loan applications. Preferably, the time frame within which loan applications
will be disposed of should also be indicated in the acknowledgement.

(ii) Loan
appraisal and terms/conditions

The
NBFCs should convey in writing to the borrower by means of sanction letter or
otherwise, the amount of loan sanctioned along with the terms and conditions
including annualised rate of interest and method of application thereof and
keep the acceptance of these terms and conditions by the borrower on its
record.

It
is understood that in a few cases, borrowers at the time of sanction of loans
are not fully aware of the terms and conditions of the loans including rate of
interest, either because the NBFC does not provide details of the same or the
borrower has no time to look into detailed agreement.

Accordingly,
it was advised that not furnishing a copy of the loan agreement or enclosures
quoted in the loan agreement is an unfair practice and this could lead to
disputes between the NBFC and the borrower with regard to the terms and
conditions on which the loan is granted.

NBFCs
are, therefore, advised to invariably furnish a copy of the loan agreement
along with a copy each of all enclosures quoted in the loan agreement to all
the borrowers at the time of sanction / disbursement of loans.

(iii)
Disbursement of loans including changes in terms and conditions

(a)The
NBFCs should give notice to the borrower of any change in the terms and
conditions including disbursement schedule, interest rates, service charges,
prepayment charges etc. NBFCs should also ensure that changes in interest rates
and charges are effected only prospectively. A suitable condition in this
regard should be incorporated in the loan agreement.

(b)Decision
to recall / accelerate payment or performance under the agreement should be in
consonance with the loan agreement.

(c)NBFCs
should release all securities on repayment of all dues or on realisation of the
outstanding amount of loan subject to any legitimate right or lien for any
other claim NBFCs may have against borrower. If such right of set off is to be
exercised, the borrower shall be given notice about the same with full
particulars about the remaining

claims and the conditions under which NBFCs are
entitled to retain the securities till the relevant claim is settled/paid.

(iv) General

(a)NBFCs
should refrain from interference in the affairs of the borrower except for the
purposes provided in the terms and conditions of the loan agreement (unless new
information, not earlier disclosed by the borrower, has come to the notice of
the lender).

(b)In
case of receipt of request from the borrower for transfer of borrowal account,
the consent or otherwise i.e. objection of the NBFC, if any, should be conveyed
within 21 days from the date of receipt of request. Such transfer shall be as
per transparent contractual terms in consonance with law.

(c)In
the matter of recovery of loans, the NBFCs should not resort to undue
harassment viz. persistently bothering the borrowers at odd hours, use of
muscle power for recovery of loans, etc.

(v)The
Board of Directors of NBFCs should also lay down the appropriate grievance
redressal mechanism within the organization to resolve disputes arising in this
regard. Such a mechanism should ensure that all disputes arising out of the
decisions of lending institutions' functionaries are heard and disposed of at
least at the next higher level. The Board of Directors should also provide for
periodical review of the compliance of the Fair Practices Code and the
functioning of the grievances redressal mechanism at various levels of
management. A consolidated report of such reviews may be submitted to the Board
at regular intervals, as may be prescribed by it.

(vi)Fair
Practices Code based on the guidelines outlined hereinabove should be put in
place by all NBFCs with the approval of their Boards within one month from the
date of issue of this circular. NBFCs will have the freedom of drafting the
Fair Practices Code, enhancing the scope of the guidelines but in no way
sacrificing the spirit underlying the above guidelines. The same should be put
up on their web-site, if any, for the information of various stakeholders.

•KYC norms

The ‘Know Your Customer’ guidelines were
issued in February 2005 revisiting the earlier guidelines issued in January
2004 in the context of the Recommendations made by the Financial Action Task
Force (FATF) on Anti Money Laundering (AML) standards and on Combating
Financing of Terrorism (CFT). These standards have become the international
benchmark for framing Anti Money Laundering and combating financing of
terrorism policies by the regulatory authorities. Compliance with these
standards by the banks/financial institutions/NBFCs in the country have become
necessary for international financial relationships. See: Master Circular
No.184 dated July 01, 2010.

?NBFCs are required to apply enhanced due diligence measures on high risk
customers. Some illustrative examples of customers requiring higher due
diligence have also been given in the paragraph under reference. NBFCs have
been further advised that in view of the risks involved in cash intensive
businesses, accounts of bullion dealers(including sub-dealers) and jewelers should
also be categorized by NBFCs as ‘high risk’ requiring enhanced due diligence.

It is advised that NBFCs are also
required to subject these ‘high risk accounts’ to intensified transaction
monitoring. High risk associated with such accounts should be taken into
account by NBFCs to identify suspicious transactions for filing Suspicious
Transaction Reports (STRs) to FIU-ND.

Anti money laundering responsibilities –

In
terms of the Master Circular No. 184 dated July 01, 2010 on Know Your Customer
(KYC) norms /Anti-Money Laundering (AML) standards, certain responsibilities
have been cast upon NBFCs and persons authorised by NBFCs including
brokers/agents etc. to adhere to the Anti Money Laundering Standards.

With
a view to preventing NBFCs from being used, intentionally or unintentionally,
by criminal elements for money laundering or terrorist financing, it is
clarified that whenever there is suspicion of money laundering or terrorist
financing or when other factors give rise to a belief that the customer does
not, in fact, pose a low risk, NBFCs should carry out full scale customer due
diligence (CDD) before opening an account.

Filing of
Suspicious Transaction Report (STR)

NBFC should not open an account (or
should consider closing an existing account) when it is unable to apply
appropriate CDD measures. It is clarified that in the circumstances when a NBFC
believes that it would no longer be satisfied that it knows the true identity
of the account holder, the Company should also file an STR with FIU-IND.

Politically Exposed Persons (PEPs)

In the event of an existing customer or
the beneficial owner of an existing account, subsequently becoming a PEP, NBFCs
(including RNBCS) should obtain senior management approval to continue the
business relationship and subject the account to the CDD measures as applicable
to the customers of PEP category including enhanced monitoring on an ongoing
basis. It is further clarified that the instructions are also applicable to
accounts where PEP is the ultimate beneficial owner. Further, in regard to PEP
accounts, it is reiterated that NBFCs should have appropriate ongoing risk
management procedures for identifying and applying enhanced CDD to PEPs,
customers who are close relatives of PEPs, and accounts of which PEP is the
ultimate beneficial owner.

Principal Officer

The role and responsibilities of the
Principal Officer should include overseeing and ensuring overall compliance
with regulatory guidelines on KYC/AML/CFT issued from time to time and
obligations under the Prevention of Money Laundering Act, 2002, rules and
regulations made thereunder, as amended form time to time.

There has been an amendment to
Prevention of Money Laundering (Maintenance of Records of the Nature and Value
of Transactions, Procedure and Manner of Maintaining and Time for Furnishing
Information and Verification and Maintenance of Records of the identity of the
Clients of the Banking Companies, Financial Institutions and Intermediaries)
Amendment Rules, 2010, in respect of certain obligations to be followed by NBFCs
and RNBCs.

The crux of
theamendmentsis as follows:

Explanations
inserted

Transaction
involving financing of activities related to

=> Terrorism

=> Involves funds suspected or to be
related to

=> To be used for terrorism, terrorist act

=> Or
those who are attempting to financing of terrorism “Records of the identity of
clients” shall includerecords of the identification data
Account files andBusiness
correspondence “Cessation of the transaction” means
termination of an account or business relationship

Sub-rules
substituted

=> Every
banking company, financial institution and intermediary to determine

=> If client acting on behalf of beneficial
owner To identify beneficial owner

=> Take
reasonable steps to verify his identity

=> Every banking company, financial
institution and intermediary to exercise Ongoing due diligence

=> Examine
the transactions to ensure their consistency with the knowledge of their
client, business and risk profile

=> No banking
company, financial institution and intermediary to allow Opening or keep any
anonymous account

=> Open
or keep account in fictitious names

=> Open or keep account on behalf of
persons whose identity is undisclosed or not verified