Communication failures

Failures in listening, asking, and explaining are one of the 5 key causes of claims and potential claims, and often involve making assumptions that later prove wrong. They break down into two categories:

Communication issues with clients (70%)
You don’t devote enough time or attention to ensure that a client understands you or provides you with the information that you need, or you fail to ask for instructions or consent.

Communication issues with non-clients (30%)
You fail to communicate effectively with either other counsel on a matter or the other people on whom you rely to help you get the job done.

For a real life example from our claim files, watch this video or, for the full story and CPD credit, watch our webinar.