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I want to add a spending cap to my Virgin Mobile account

Last updated: November 27, 2018

Our new spending caps help you take control of how much extra you can spend outside of your mobile plan’s allowance, so there’ll be no nasty surprises lurking in your next bill. Call it a little safety net, for extra peace of mind.

Spending caps are available to all new and re-contracting pay monthly customers on or after the 24 September 2018. Call us on 789 from your Virgin mobile phone, or 0345 6000 789 ° from any other phone, to find out if you’re eligible for an upgrade.

What do spending caps cover? What do spending caps cover?

Spending caps stop you from being charged for usage beyond a limit specified by you, each month. Charges covered by the cap includes, but is not limited to, going out of your allowance by calling or texting premium or international numbers or roaming outside of the EU. For more detail on what is and isn’t covered, visit our Legal Stuff webpage.

What is the right spending cap for me? What is the right spending cap for me?

Whether it's £5, £10 or £50, your safety buffer should cover all additional costs outside of your monthly allowance that you feel comfortable with. This should cover calling or texting premium or international numbers or roaming outside of the EU. It’s entirely up to you.

I’ve just taken out a new pay monthly contract and added a spending cap. When will this be active? I’ve just taken out a new pay monthly contract and added a spending cap. When will this be active?

If you set a spending cap at the point of sale on a new contract it will be active with immediate effect, for your first month’s use.

If you set a spending cap after upgrading with us, it will take effect from your next bill cycle.

Note that if you are removing, or increasing your spending cap this will take effect immediately. If you are decreasing your cap, this will take effect when your allowances refresh from your next bill cycle. Any changes will be confirmed via text.

I didn’t add a spending cap when I took out my contract. Can I add one now? I didn’t add a spending cap when I took out my contract. Can I add one now?

If you have joined or re-contracted on or after the 24 September 2018 then you will be able to add a cap at any time and it will take effect from your next bill cycle.

Note that if you are removing, or increasing your spending cap this will take effect immediately. If you are decreasing your cap, this will take effect when your allowances refresh from your next bill cycle. Any changes will be confirmed via text.

How will I know if I have used up my safety buffer? How will I know if I have used up my safety buffer?

You can always view how close you are to your spending cap within the app, just tap Home to see the status. Additionally, we will send you a text letting you know when you have reached 80% of your spending cap, and another upon reaching 100%.

I’ve used up all of my spending cap. What can I do? I’ve used up all of my spending cap. What can I do?

If you’ve used your entire spending cap, you will still be able to use any allowances such as receiving texts, making calls and using remaining data. If you don’t have any allowances left, you can increase your cap at any time using this app and it will take effect immediately.

Additionally, if you are out of data allowance you can purchase a data add-on at any time.