Customer Care Representative

Akron, OH

GENERAL DESCRIPTION: This is a non-quota baring, front line customer service position that answers and resolves incoming customer inquiries and serves as the principal link between the company and its customers to ensure satisfaction and retention. Representatives must have an understanding and be knowledgeable about First Communication’s telecommunication’s products and services and when appropriate, make recommendations for additional products or services. Care Representatives’ (CR’s) are responsible for asking questions to uncover possible solutions and the potential need for additional customer requirements explaining advanced procedures and policies to customers (internal and external) while offering full resolution to a high volume of incoming calls and delegations. This position requires highly effective listening and investigation skills with the ability to manage multiple tasks while rendering timely and efficient customer service.