New Guide Highlights Queue Management Technology and Its Impact on Customer Experience

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Lavi Industries has launched a complimentary guide focused on queue management technology. The guide summarizes how technology is being used to reduce the time customers spend waiting, improve the customer experience, control wait times, and drive impulse sales.

With today’s technology we can lessen the time spent waiting, improve the customer experience in the queue, better control wait times, and drive impulse sales in line.

(PRWEB)September 18, 2013

Technology is transforming all facets of the business-customer relationship. Lavi Industries, a leading queue management solutions provider, has analyzed the role of technology in one important area of the customer journey—the waiting line. Its findings and solutions are outlined in Lavi’s latest complimentary guide, available as a free download from the company’s website.

The waiting line experience is critical in driving customer satisfaction and loyalty. As such, businesses have opened their doors to the adoption of technology at this critical service juncture.

“With today’s technology we can lessen the time spent waiting, improve the customer experience in the queue, better control wait times, and drive impulse sales in line,” explains Perry Kuklin, Director of Marketing at Lavi Industries. “Our latest guide aims to deliver useful information and tips to help businesses of all types consider the value of technology in the queue.”

The guide, titled, “Automate the Wait,” explains why queue management deserves greater managerial attention; how technology is transforming the customer experience; how businesses can dramatically boost efficiency, customer flow, and profits; and three innovative and easy-to-use queuing solutions every business should consider.

Additional information on using the latest queuing technologies to enhance the customer experience is available at http://www.lavi.com or by calling 888-285-8605.

About Lavi Industries

Based in Valencia, California, Lavi Industries is the premier provider of public guidance and crowd control solutions in North America. Leveraging its portfolio of world-class brands – Beltrac® stanchions, Directrac® signage systems, Qtrac® electronic queuing systems, and NeXtrac® in-line merchandising systems – Lavi has helped the world’s leading companies effectively guide people in, through, and out of their facilities. More information is available at http://www.lavi.com.