General Info

These pages aim to give you all the general information you need about BST Hyde Park; from dates and timings to facilities, restrictions and prohibited items.

The main points to be aware of are:

There is no re-admission to BST Hyde Park after entry. Please plan ahead because once you’re in, you’re in!

This is a fully standing event

Seats and chairs of any kind not permitted into the event. This includes seat sticks and inflatable seats.

No food or drink is permitted to be brought into BST Hyde Park (With the exception of water in unopened plastic containers of up to 500ml, and baby food where not in glass containers).

We will not allow large bags into BST Hyde Park but you will be permitted to take small bags in with you. We class small bags as no larger than 35cm x 40cm x 19cm.

Banners and Flags - Customers should note:

Banners are permitted up to A1 in size

Banners that have battery-powered fairy lights on them will be permitted

Banners should only be constructed of bendable materials – i.e cardboard/paper is fine.

Wood/MDF etc is not acceptable

Banners or flags cannot have flag poles on them

Customers should please respect other fans and not compromise their enjoyment of the show with their signs or banners. - Final decision on the suitability of signs and banners rests with the stewards team at the event entrances

EVENT DATES & TIMINGS – 2018 CONCERT DAYS

BST Hyde Park 2019 will take place on Fri 5th – Sun 7th July, and Fri 12th July – Sun 14th July

The headline act for each concert day will be the final act on The Great Oak Stage. Daily schedules will be made available closer to the event date.

There is no re-admission to concerts after entry

The Box Office, which is located on Serpentine Road, will close at 8pm each night.

Last entry to each event will be at 8.30pm

FURTHER EVENT TIMINGS WILL BE POSTED AS CONCERTS GET ANNOUNCED

EVENT DATES & TIMINGS – 2018 ‘OPEN HOUSE’ FREE ENTRY & ACTIVITIES

FREE ENTRY > FREE ACTIVITIES

Mon 8th – Thurs 11th July

Activities from 12pm until 10pm daily

In-between two weekends of legendary musical line-ups, Barclaycard presents British Summer Time Hyde Park’s OPEN HOUSE will return for a marvellous week of free entry to our summer activities. On offer will be outdoor movie nights, tennis screenings live from Wimbledon, street food stalls from all over the world, pop up bars serving draft & craft beer, wine & cocktails, live music and entertainment and much, much more.

• Free Official Mobile App
Get all the event info, schedule, map, offers, competitions & more all in the palm of your hand. Search ‘BST Hyde Park’ in IOS and Android app stores.

• Paying at BST Hyde Park - Card payment, Contactless payment and Cashpoints
ALL bars, food traders and concessions accept Chip & PIN payment as well as contacless payment (up to £30) and this is the quickest and most efficient way of paying - so there is no need to bring cash to the event!

If however you require cash there are cashpoints available at the north of the site. These cashpoints accept credit cards and foreign cards. Please note that there will be a charge for each withdrawal in addition to any account provider charges.

• Box office ticket collection
If you are collecting your tickets at the event, please go to the main Box Office. You will need to present the credit or debit card you purchased your tickets with, photo ID and a copy of your email confirmation.

• Free Drinking Water
There is free water available throughout the event. Locations are signposted and are also shown on the event maps.

• Customer Service Information Hubs
Customer Service Information Hubs are located throughout the site and run by uniformed members of the Barclaycard presents British Summer Time Hyde Park team. The hubs will post up details of current stage times and are the places to ask questions and leave feedback – positive and negative!

• Customer Welfare and First Aid provision
Welfare and First Aid provision is at the North of the event and operated by our trained and experienced staff. Both services are open during event hours and all visits are logged and recorded.

• Food & Drink
We have a wide range of themed bars selling great refreshments from real ales to cocktails, as well as an extensive offer of taste-bud teasing artisan traders, producers and restaurateurs. If you have a certain dietary requirement, several of our food vendors will offer suitable meals, but these may not be suitable for visitors with allergies. See here for more info on food & drink at BST.

• Toilets
Flushable toilets with handwash facilities are available throughout the site. Accessible toilets are available at each toilet block.

• Nappy Changing Facilities
Nappy changing facilities are situated at each of the event toilet blocks.

• Left Luggage / Cloakroom
There are no luggage facilities at the event. You can leave your bags at one of Stasher’s hundreds of left luggage locations for £6 for up to 24 hours (insured up to £750). Use the code BST for 10% off: listed here. Locations within walking distance of festival.

• Funfair
Barclaycard presents British Summer Time Hyde Park often offers funfair rides, attractions and games, which operate on a pay-as-you go basis and must be used in accordance with the operator’s instructions including in respect of health and safety. Use of any such funfair rides, attractions and games is entirely at your own risk.

• Merchandise
There will be official merchandise vendors throughout the event site selling a range of event and artist merchandise. All official merchandise is certified ethically sourced. Please do not buy from illegal street traders selling counterfeit goods outside of the event.

• Seating and Shade
There are some places to sit down and relax including pub-style garden tables and benches. There are areas with shade in the south of the event (Leafy Grove) and seats with shade in the Barclaycard VIP Summer Garden (which is accessible only to customers who purchase tickets for that area). We can rely on the British weather to be unpredictable so please come prepared with suncream and hats if the weather is good and waterproof coats and shoes if the weather is bad! Check the London weather forecast in advance on the BBC's weather pages.

• Medication Storage
Please bring any medication that you would normally take and tell your friends about any allergies that you have. Medication can be safely stored and refrigerated at the event First Aid point at the North of the site if required. Please remember that all medication must be self-administered.

• British Sign Language (BSL) Performance Interpreter
BSL Performance Interpreters will be available for all acts on the Great Oak Stage (main stage) across all six shows. As of 2019 this will be provided as standard and customers do not need to request this. The BSL Interpreters for the main stage performances will be based next to the side of the main stage (on the right side of the stage if you’re facing it). To get the area where to the interpreter is located in order to see them face-to-face please visit the Accessible Customer Service Hub on arrival to the event (located by the entrance to the main stage Viewing Platform). From here one of the access team will be able to ensure you and a friend can get the right wristband to get to the area where the interpreter is located. This hub can be found on the customer map which will be made available closer to the event date.

EVENT MAP

Event maps will be made available closer to the time.

EVENT RESTRICTIONS & PROHIBITED ITEMS – CONCERT DAYS

EVENT RESTRICTIONS

• There is no re-admission to ticketed concert events after entry. Please plan ahead, once you’re in, you’re in!

• Golf umbrellas, parasols and the like are not permitted at concert events for safety reasons.

• Chairs, seats, shooting sticks and tables, are not permitted at concert events for safety reasons. ALL CONCERT EVENTS ARE STANDING SHOWS

• On concert days no food or drink is permitted to be brought into the event, with the exception of water in unopened plastic containers of up to 500ml, and baby food where not in glass containers. There are a wide variety of licensed bars and catering open throughout the event, as well as free water points. See here for more information on what we offer at British Summer Time Hyde Park and see the event maps for where outlets are located.

•Buggies & pushchairs
Having carefully considered customer feedback regarding buggies and pushchairs and having discussed the implications with agencies managing the event; it has been agreed that customers may now bring buggies into BST Hyde Park, if they feel it is necessary in their individual circumstances. We strongly advise that customers consider that areas nearer to the Great Oak Stage will be very busy and densely populated which will be which may make it extremely challenging to move a buggy. We therefore respectfully advise that buggies may be requested to be relocated from those areas to less densely populated spaces on safety grounds. We thank customers for their feedback and look forward to welcoming them to Hyde Park very soon.

• Use of picnic blankets:
All shows are fully standing. You are welcome to bring a small picnic blanket for personal use in quieter areas away from stages - but please be aware that due to the busy nature of the shows you may be asked at any time by a steward or member of security to pack blankets away. Please also note that you cannot claim a spot with a picnic blanket (or similar) and leave it unattended. These policies are there to ensure the safety and enjoyment of everyone at the event so we thank you in advance for your cooperation.

• Challenge 25
If you are lucky enough to look under 25, we may ask you to prove your age when entering the event or when attempting to buy alcohol as part of our Challenge 25 Alcohol Policy.

Any one of the following is considered an acceptable form of ID:
1. Passport (not a photocopy). Foreign passports are acceptable if in suitable condition and include a photograph.
2. Full or provisional photo card driving license issued by the DVLA.
3. Proof Of Age Card - The card must be part of the PASS scheme and carry their hologram.

If you are under 18 you are committing an offence if you attempt to buy alcohol. Similarly, anyone purchasing alcohol for someone under 18 is committing an offence.

• Animals, with the exception of assistance dogs, are not permitted at any time on concert days.

• Cigarettes and smoking
The event license does not permit us to sell cigarettes and there is no re-entry during major concert events so please bring what you need for personal use only. Smoking cigarettes (or electronic cigarettes) is not permitted in indoor bars and venues. Please dispose of your cigarette butts responsibly – rubbish from smokers is a major cause of litter in Hyde Park and is damaging to wildlife.

• Behaviour
Illegal and antisocial behaviour will not be tolerated and will lead to ejection from the event. For the safety of all our visitors, crowd surfing and moshing are prohibited.

PROHIBITED ITEMS

In order to facilitate the security, safety and comfort of all patrons, AEG and the Site reserves the right in its reasonable discretion to conduct security searches of persons, clothing, bags and all other items on entry and exit and to confiscate items which may cause danger or disruption to the Event with no refunds (please note that we are not responsible for any prohibited items or other items that we deem inappropriate or unsafe that are confiscated).

• Golf umbrellas, parasols and the like are not permitted at concert events for safety reasons

• Chairs, seats, shooting sticks and tables are not permitted at concert events for safety reasons. ALL CONCERT EVENTS ARE STANDING SHOWS

• Suitcases, luggage and large bags (anything bigger than a canvas shopping bag / overarm bag) are prohibited. Note that cloakroom facilities are limited to holders of Barclaycard VIP Summer Garden tickets only and there are no left luggage facilities elsewhere at the event, so bring only what you can carry and please leave valuables at home. Train stations in London where items can be stored for a fee are listed here.

•Air horns, selfie sticks, spray cans, Chinese lanterns, dangerous or hazardous weapons/items, fireworks, flags, gas canisters, hand held communication devices such as radios, radio jammers/scanners and the like; glass (of any kind), high-viz, klaxons and other similar items capable of making loud noise, laser pens, scooters, skateboards and bicycles are prohibited . and any other items which we consider to be unsafe or pose a risk to public safety and/or security; - signs or inappropriate branded items

• New psychoactive substances / so-called ‘legal highs’ are strictly forbidden at the event and following the introduction of the Psychoactive Substances Act on 26 May 2016, could result in penalties for possession or supply.

•Unauthorised professional photography or filming equipment is strictly prohibited. Your bags will be searched upon entry to the event and cameras will be permitted at the security team’s discretion, so if in doubt don’t bring it!

Please see the Open House ‘What’s On’ pages for more detailed activity-specific information

EVENT RESTRICTIONS

• Large Umbrellas & chairs
For any specific areas of inside the site event which are ticketed or access-controlled (such as an openair cinema) golf umbrellas, parasols and the like, chairs, and seats, or shooting sticks and tables are not permitted for safety reasons.

• Food & drink

You are welcome to bring picnics into the main event, but please note that for any specific areas inside the event which are ticketed or access-controlled (such as the openair cinema), only food & drink which is purchased at the event is permitted, with the exception of water in unopened plastic containers of up to 500ml, and baby food where not in glass containers.

Note that no glass or cans are permitted anywhere in the BST Hyde Park site at any time. There are a wide variety of licensed bars and catering open throughout the event, as well as free water points. See here for more information on what we offer at British Summer Time Hyde Park and see the event maps for where outlets are located.

• Challenge 25
If you are lucky enough to look under 25, we may ask you to prove your age when entering the event or when attempting to buy alcohol as part of our Challenge 25 Alcohol Policy.

Any one of the following is considered an acceptable form of ID:
1. Passport (not a photocopy). Foreign passports are acceptable if in suitable condition and include a photograph.
2. Full or provisional photo card driving license issued by the DVLA.
3. Proof Of Age Card - The card must be part of the PASS scheme and carry their hologram.

If you are under 18 you are committing an offence if you attempt to buy alcohol. Similarly, anyone purchasing alcohol for someone under 18 is committing an offence.

• Animals
Animals, with the exception of assistance dogs, are not permitted at any time within any areas of the site which are ticketed or access controlled (such as the open-air cinema). Well-behaved dogs will be permitted outside of these areas.

• Cigarettes and smoking
The event license does not permit us to sell cigarettes and there is no re-entry during major concert events so please bring what you need for personal use only. Smoking cigarettes (or electronic cigarettes) is not permitted in indoor bars and venues. Please dispose of your cigarette butts responsibly – rubbish from smokers is a major cause of litter in Hyde Park and is damaging to wildlife.

• Behaviour
Illegal and antisocial behaviour will not be tolerated and will lead to ejection from the event. For the safety of all our visitors, crowd surfing and moshing are prohibited.

PROHIBITED ITEMS

In order to facilitate the security, safety and comfort of all patrons, AEG and the site reserves the right in its reasonable discretion to conduct security searches of persons, clothing, bags and all other items on entry and exit, and to confiscate items which may cause danger or disruption to the Event with no refunds (please note that we are not responsible for any prohibited items or other items that we deem inappropriate or unsafe that are confiscated).

• Air horns, selfie sticks, spray cans, Chinese lanterns, dangerous or hazardous weapons/items, fireworks, flags, gas canisters, hand held communication devices such as radios, radio jammers/scanners and the like; glass (of any kind), high-viz, klaxons and other similar items capable of making loud noise, laser pens, scooters, skateboards and bicycles are prohibited and any other items which we consider to be unsafe or pose a risk to public safety and/or security; - signs or inappropriate branded items.

• New psychoactive substances / so-called ‘legal highs’ are strictly forbidden at the event and following the introduction of the Psychoactive Substances Act on 26 May 2016, could result in penalties for possession or supply.

•Unauthorised professional photography or filming equipment is strictly prohibited.

CUSTOMER AGE POLICIES & RESTRICTIONS

Age policies:

No child under the age of 16 will be admitted to the event unless they are accompanied by an adult aged 18 years or over at all times. Proof of age may be requested upon Entry.

AEG reserves the right to determine the ratio of adults in relation to children required for adequate supervision.

Children under the age of 2 will be admitted free of charge

Not every day at Barclaycard presents British Summer Time Hyde Park is suitable for young children. It is your responsibility to check the suitability of an event for any children in your party, this includes the type audience the event is likely to attract and whether such an audience is a suitable environment for children in your party.

BST Hyde Park has a number of big screens displaying performances and the closer you go to the North Entrance, the less busy the event will be for families to enjoy a comfortable experience with young children.

Some shows may have further age restrictions so please check at point of purchase.

Buggies & pushchairs:

Having carefully considered customer feedback regarding buggies and pushchairs and having discussed the implications with agencies managing the event; it has been agreed that customers may now bring buggies into BST Hyde Park, if they feel it is necessary in their individual circumstances. We strongly advise that customers consider that areas nearer to the Great Oak Stage will be very busy and densely populated which will be which may make it extremely challenging to move a buggy. We therefore respectfully advise that buggies may be requested to be relocated from those areas to less densely populated spaces on safety grounds. We thank customers for their feedback and look forward to welcoming them to Hyde Park very soon.

Challenge 25

If you are lucky enough to look under 25, we may ask you to prove your age when entering the event or when attempting to buy alcohol as part of our Challenge 25 Alcohol Policy.

Any one of the following is considered an acceptable form of ID:
1. Passport (not a photocopy). Foreign passports are acceptable if in suitable condition and include a photograph.
2. Full or provisional photo card driving license issued by the DVLA.
3. Proof Of Age Card - The card must be part of the PASS scheme and carry their hologram.

If you are under 18 you are committing an offence if you attempt to buy alcohol. Similarly, anyone purchasing alcohol for someone under 18 is committing an offence.

VIDEO AND SOUND RECORDINGS

Please note that film cameras may be present at the Event. By entering the Event and/or purchasing Tickets, ticket holders consent to filming and sound recording (which may include you as a member of the audience) and its use in distribution (commercial or otherwise) without any payment.

CCTV

A CCTV system is in operation across the whole event site for everyone’s safety and wellbeing. The scheme is controlled by AEG Presents (UK) Ltd.

LOST & FOUND PROPERTY

2019 info available soon

ANY MORE QUESTIONS?

What to do if you need to get in touch:

If you have already made your purchase and have a question about your ticket please contact your point of purchase (see Authorised Ticket Agents)

If you have not received your tickets 72 hours prior to your event date, please also contact your point of purchase.

If you have not yet purchased a ticket to BST Hyde Park because you have a question related to ticketing please contact AXS.com