The challenge facing IT and the organizations they support lies in finding a solution that helps

Key organizational stakeholders need ready access to operational information that forges an understanding of how IT services are impacting the business outcomes for which they are held accountable. In this way, true situational awareness depends on visibility that arms the executive community with the knowledge needed to make proactive decisions—and identify and mitigate emerging risks and issues before they negatively affect the bottom line, customer satisfaction and brand reputation.