Many negotiators complain that, even though they’re asking all the right questions, they still can’t get an agreement. So, what are the “right” questions to ask at a negotiation? They’re not the ones you might expect!

It’s thoughtful and appropriate to send messages of comfort and condolences to anyone you know—not just friends and family but employees, clients, customers, vendors, and others. Everyone will appreciate your caring message in his/her time of discomfort and loss, and you will feel good about having connected with them.