What is a Shopify Guru?

Shopify has the unique privilege of empowering a diverse community of merchants that spans the entire globe. Together, with our partners, we are changing the face of commerce and helping to make entrepreneurship more accessible than ever before.

One of the key ways we provide this accessibility is by offering our merchants live, 24/7 support, by phone, chat, and email. This is because we understand that sometimes, having a conversation with another human is the fastest way to find the information you need to solve problems. Whether you’re troubleshooting an issue that comes up in the middle of your workday, or at home, planning how to grow your business over the next 6 months, a Guru is always ready to speak with and offer you any resources that Shopify has to help.

Shopify’s Gurus are the humans embedded at the heart of this community. They strive to empower and guide our merchants as we learn and grow together. Gurus are masters at the art of providing the right information at the right time, and assisting our merchants with the often frustrating question of “What should I do next?”.

You can contact our Gurus for help with almost any challenge your Shopify business is facing; from “What is the best way to start marketing my handmade jewelry online?” to “How do I take payments for a wholesale order with my iPad at a trade show?”. You can think of Gurus as a mix between a librarian and a business coach, and they’re available around the clock to help you plan and grow your business.

Our Guru team has genuine human conversations. We want every contact with our merchants to be engaging and ultimately add value to their business.” —Toby Shannan, Shopify SVP of Support

In many ways, the members of Shopify’s Guru team mirror our community of merchants. The majority of our team works remotely across multiple time zones and countries. And just like our merchants, Gurus have learned to wear many different hats each day. Many run their own businesses on the side and have first-hand experience solving the questions they are asked by our merchants to help with. In fact, a few of our Gurus even started out as Shopify merchants, before joining our support team!

Shopify’s Guru team is available around the clock to ensure that there will always a human ready to help when our merchants need a bit of guidance. Gurus learn to provide technical support, troubleshooting guidance, and help with understanding how best to utilize Shopify’s features with a merchants’ existing business practises and workflows. It’s a challenging role, but it’s consistently engaging and rewarding.

Gurus also know that the life of an entrepreneur is filled with an endless stream of new and unknown challenges to overcome each day. It takes hard work to accomplish your dreams, and they’re no strangers to dreaming. Our Gurus are experts at assisting our merchants with this unknown, and they are always ready to jump at a chance to learn something new together.

If you want to learn as much as a Guru, our Help Center is the perfect place to start.