Returns Policy

We do not offer a satisfaction guarantee on any of our products, however true to our high level of customer service; we will always endeavor to keep our customers happy and satisfied.

If your aromatherapy product arrives damaged see Claims on Insurance

If the aromatherapy product arrives faulty we must be notified within THREE days of arrival. If we cannot replace the product, we will offer you the option of choosing another product of the same value, or provide you with a refund for the total value of the faulty product.

Please note:

We do not exchange Gift Certificates or Gift Vouchers for cash or refund.

Where the return relates to a faulty item, the replacement product will be sent out to you, at no charge, within 5 working days from the date we receive the faulty product.

When returning your product, please make sure you provide the following details:

Your full name

Your order number

Reason why you are returning the product

Your instructions informing us how you would like the issue resolved.

Including the original order confirmation or invoice you received with your product, will help us tremendously. Also, if you haven't previously provided a contact phone number, please include this with your return. This will help us to quickly resolve the issue, should we need to contact you.

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Aromatherapy Products - Responsible Practices

Green Credentials - Only 100% Green Energy is used in the creation of the Crystal Creek Meadows aromatherapy products range. All water is purified rainwater harvested on our Kangaroo Valley property on the South Coast of NSW Australia. We primarily select Australian produced essential oils where possible. Aromatherapy exhibit gardens allow accommodation guests (and visitors by appointment only) to see and enjoy the plants used in our products.

Packaging - We have selected recyclable glass containers and natural packaging materials where practical. You may choose to reuse them. All packaging we receive for bulk supplied materials is reused or recycled.

Conservation - We plant one tree on our Kangaroo Valley property for every purchase to help regenerate the land and provide habitat for the local Australian native wildlife. Crystal Creek Meadows is an official partner of the UN International Year of Forests 2011. Customers ordering our Aromatherapy Hampers have the option to make a donation to support Friends of the Brush-tailed Rock-wallaby.