Well as there were no calculations, it was not a question of solving it.

The question was testing your understanding of the Balanced Scorecard. You must learn the four perspectives, and be able to prove that you understand what they are by being able to give examples from the scenario.

If you say which parts you do not understand then I will try and help.

If you look in the course notes for F9 (page 92( you will find the four perspectives of Kaplan & Norton.
You address them by deciding on performance measures in the same way as we do for Fitzgerald & Moon.

I may do in the future, but it is something you should know of already from Paper F2. Also, the idea is really the same as Fitzgerald & Moon, but using the four perspectives rather than the six building blocks.