The FiOS Affair: This Internet speed is ridiculous

"You will get 20," Ken said after I asked him for maybe the seventh time if I was guaranteed the 20 Mbps Verizon promised.
Then when he finished configuring the router he launched the new Speakeasy Speed test and tested the connection speed: 21 Mbps down and 4.6 Mbps up, while connected directly to the router ...