Field Service Businesses: Free Field Service Management Checklist

At Acumatica, one of our main objectives is giving our customers the tools they need to make informed decisions regarding their ERP choices. We created our free field service management checklist for this purpose. Field service management software is integral to streamlining – and improving – field service businesses’ day-to-day operations; our intent with this checklist is to give you the ability to select the right field service software for you and your company.

All field services businesses have at least one thing in common: the desire to provide top-notch, on-site care of their customers’ equipment. Whether it’s providing preventative maintenance, taking care of repairs, or satisfying warranty-covered responsibilities, field technicians require the right resources to effectively fulfill that goal. Enter field service management software – the ultimate tool your employees can use to satisfy your customers’ expectations and increase your bottom line.

As a preview to the checklist, here is a look at three of the seven most important factors in your decision-making:

Scheduling and Dispatching

Scheduling and dispatching are the key tasks of field service management software.

Getting the right people to the correct location quickly is essential for a field service business to succeed. Your field service management software system must be able to balance already scheduled appointments with emergency service calls, provide mapping capabilities, and should mesh with inventory tracking.

Mobile Technology

This may seem obvious in our technologically bound world, but having the ability to go online from any location at any time is a necessary function of your field service management software. Mobile technology enables your service team to receive updated, real-time information from their phone or tablet. The billing software increases accuracy and equipment/repair history is a button away. This improved service increases customer satisfaction and loyalty.

Flexible billing

Your billing software must allow your team to create invoices according to contract stipulations as well as allow for variations that occur with each customer. The invoice software should be able to process billing for each project specifically rather than as a blanket system that tries to cover everyone the same way.

Field service software is synonymous with field service success

Increasing efficiency, accuracy, and customer service therefore increasing profitability is the goal of your field service business. To reach this goal, you need to implement the best field service management software for you and your company. Our checklist located here will aid you in that effort. Please take a moment to read more about the top things to look for in a field service management system mentioned above and to read about the other four areas of importance.

Want to have a conversation on this topic? Contact us directly to discuss how the right field service management software can benefit your entire business all the way to your bottom line.

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About Acumatica ERP system

The Acumatica ERP (Enterprise Resource Planning) system delivers adaptable cloud and mobile technology with a unique, all-inclusive user licensing model. Acumatica provides a complete real-time view of your business anytime, anywhere, on any device. Through our worldwide network of partners, Acumatica ERP provides a full suite of integrated business management applications, including Financials, Distribution, Manufacturing, Project Accounting, eCommerce, Field Service, and CRM. There is only one true Cloud ERP platform designed for mid-sized customers: Acumatica.