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Thought it might help if I explain what happens when supplies switch between providers.

With switches, it's the responsibility of the gaining supplier to let the losing supplier have the meter readings they'll use to open their new account. The losing supplier will use the same meter readings to close their account.

This is to make sure the same energy is only charged once.

Once we receive the meter readings from First Utility, we'll issue a final bill and sort out any refund for you.

Hope this explains.

Malc

“Official Company Representative
I am an official company representative of E.ON. MSE has given permission for me to post in response to queries about the company, so that I can help solve issues. You can see my name on the companies with permission to post list. I am not allowed to tout for business at all. If you believe I am please report it to forumteam@moneysavingexpert.comThis does NOT imply any form of approval of my company or its products by MSE"

I have gas and elec with EON, pay by direct debit each month and was paying £135 a month, which for a 3 bed house I thought was a bit much, but guessed all companies charge about the same. In october we received a letter saying that although our account was £90 in credit our bills would be increasing to £191 per month!!! Our contract ends in April so we decided to tough it out and hope we would be massively in credit by April. I put a meter reading in online in January and we are now £130 in credit. How long can we stay in credit IN WINTER before they realise that £191 per month is excessive? Should I ring and ask to lower it or should I wait until my annual review in april?

Our Monthly Direct Debit arrangements are set up to achieve as near to a zero balance as possible by the time of the annual review.

The monthly amounts are based on current prices and usage, if available, over the past 12 months. If either the prices or ongoing usage changes, so will the monthly payments.

Sometimes, customers will be in credit but it won't be enough to cover their ongoing usage up to the annual review. This can lead to accounts running into arrears.

In some cases, debit balances are also included in the monthly amount. Although, as your account is in credit, this won't apply to you.

If, at the annual review, there's a credit balance over a fiver on the account, this will automatically be sent back to your bank.

To give customers more control over their payment arrangements, we've introduced a new tool on our website. It's called the Direct Debit Manager and is particularly useful if circumstances change.

This facility allows you to change the monthly payments by up to 20 per cent up or down, provided the account is billed up to the latest meter readings. Or, up to 5 per cent up or down without readings.

Before completing the change, though, we'll let you know how much we anticipate the account will be in debit/credit by the time of the annual review if the change is confirmed but usage doesn't alter accordingly.

Hope this is of interest mrsbunny1979.

Malc

“Official Company Representative
I am an official company representative of E.ON. MSE has given permission for me to post in response to queries about the company, so that I can help solve issues. You can see my name on the companies with permission to post list. I am not allowed to tout for business at all. If you believe I am please report it to forumteam@moneysavingexpert.comThis does NOT imply any form of approval of my company or its products by MSE"

pay as little as possible in direct debit, you really shouldn't stay in credit otherwise you're effectively lending them money. Have you investigated how much other companies would charge you? Might be worth looking, and if you're not in any contract then look to switch.

1-bedroom flat with RHT meters (2 standing charges) and I'm very careful but clearly paying through the nose, and the scenario I'm seeing, from reading many threads, is about people stuck with RHT/Eon/being overcharged, with only one tariff offered and every obstacle and excuse put in the way about why the few stuck with RHT meters have to just put up with it. If there are so few affected by it, why doesn't Eon just update the meters to give those customers access to all tariffs and to actually care about customers? I'm seriously thinking of moving house, as RHT/Eon/storage heaters/overcharging is just too much. Would never have moved here if I'd known the trap I was moving into.

So unhappy with Eon ... ... meter readings arranged but sometimes didn't happen and then rudeness when I called to ask about this (a Care Team worker that I explained this to was the one nice person I spoke to in my time with Eon, and they said I should complain, which I did), overcharged, very rude and patronising attitude towards me in the process of me proving overcharging had happened, deliberate confusing information, not honest or helpful about options, I always paid bills reliably but then things get even worse through no readings/no contact/no bill and I have to email to remind them I exist, then no apology and no reliable direct organising of an appointment to read the meter and send a bill now (to make up for the missed bill in May, before the next bill is due), and no concern at all about pressure put on myself, and the Priority Register is not abided by as all that happens is that I'm sent an email saying I need to do meter readings; no calls or writing to me to arrange a meter reading appointment.

"Fixed 1 year v9". Was about to move suppliers, when I called to discuss with EON, this tariff had come in yesterday but only available, apparently, til the 15th October. Is less than the deal I was on & was about to switch to, so as have been happy with Eon up to now decided to stay put.

Call me cynical but I did not expect much when I contacted eon about an issue with supply at a property I own.

After a long, long wait (42 mins on hold) I was put through to someone who calmed me down, made suggestions and sorted out this issue with tact and a really great manner. Trust me, it wasn't a straightforward problem!

I was so impressed with the level of customer service that it has completely changed my view on eon.

So thank you to the customer service team in Leicester, you were great. I did feed this back to his supervisor but thought I would make a comment on here too.

My only suggestion would be .......... after 42 minutes, the same single song on repeat left me feeling as though I had lost the will to live.

Call me cynical but I did not expect much when I contacted eon about an issue with supply at a property I own.

After a long, long wait (42 mins on hold) I was put through to someone who calmed me down, made suggestions and sorted out this issue with tact and a really great manner. Trust me, it wasn't a straightforward problem!

I was so impressed with the level of customer service that it has completely changed my view on eon.

So thank you to the customer service team in Leicester, you were great. I did feed this back to his supervisor but thought I would make a comment on here too.

My only suggestion would be .......... after 42 minutes, the same single song on repeat left me feeling as though I had lost the will to live.

Hi Pauline and thanks so much for the positive feedback. It's much appreciated.

I'm really sorry you had to wait so long to talk to us. We've been very busy recently but are taking steps to cut down on these excessive waiting times.

Customer service advisors are available on twitter and facebook, too, if this is helps.

Totally take your point on the hold music. I listen to it, too, when waiting to speak to another department. Thought there were two songs although, after 42 minutes, I'm sure it sounded like the same drone.

Thanks also for taking the time and trouble to let the advisor's supervisor know about your experience.

Malc

“Official Company Representative
I am an official company representative of E.ON. MSE has given permission for me to post in response to queries about the company, so that I can help solve issues. You can see my name on the companies with permission to post list. I am not allowed to tout for business at all. If you believe I am please report it to forumteam@moneysavingexpert.comThis does NOT imply any form of approval of my company or its products by MSE"

At the end of my tether with this company! Switched to Eon in January this year. I moved out of the property in May after splitting up with my partner. Provided meter readings by telephone and advised I wouldn't get a refund until the final bills were sorted.
There was an issue with the previous electricity provider apparently and the reading hasn't transferred over properly.
I have received e-mails and letters asking for current meter readings but as I no longer live there with no access to the property I cannot provide meter readings. Last month I received another letter and after explaining the situation to the complaints department I received a cheque for credit.
However yesterday I received a bill for the gas from May to September, I tried to phone them straight away but was cut off after half an hour. Later in the afternoon I received an e-mail from Eon asking for an electricity meter reading. This is exhausting, I will never switch to Eon and would not recommend them. Customer service is appalling.

I'm sorry for the problems contacting us and for the confusion caused.

Is the cheque we've sent to do with a credit balance on the final bill? If it is, is this bill to the meter readings you gave us in May?

I'm guessing but it sounds as though the account hasn't been closed. If this is the case, we may need you to re-confirm details of when you moved out. We've a specialist home moves team who'll do this for you. Contact details are on our website.

Alternatively, if you drop an email with all the details to the address in my Profile, I'll be happy to take a look.

Malc

“Official Company Representative
I am an official company representative of E.ON. MSE has given permission for me to post in response to queries about the company, so that I can help solve issues. You can see my name on the companies with permission to post list. I am not allowed to tout for business at all. If you believe I am please report it to forumteam@moneysavingexpert.comThis does NOT imply any form of approval of my company or its products by MSE"

I am currently a (happy) Eon customer who switched tariff with them directly and doing very nicely out of it as well! However, the MSE Fixed 1 Year Collective Switch Online would save me a small sum of cash each year and so am tempted. Strange one as the electricity tariff is slightly more than the current one I have but the gas is a good bit less hence the potential saving.

But it does seem a bit silly switching over to this tariff via mse .... why don't Eon just offer to price match with a (little sweetener) for loyal customers and save us all a bob or 2 and the added rigmarole ...

With my history of tariff switching just within Eon ..never mind other offers there is a good to fair chance I would be on another tariff by the new year anyway......

The one you mention in particular is offered only through MSE's Cheap Energy Club from 28 October 14 to 6 November 14.

Only those who've registered for the collective switch through the Cheap Energy Club can move to this tariff.

Once registered, MSE will contact customers directly. We won't have any contact during the initial sale as this would be against current industry regulations.

Neither would we be able to link this standalone tariff with our existing products. Again, this would be against the rules.

Hope this is of interest Jackthedog.

Malc

“Official Company Representative
I am an official company representative of E.ON. MSE has given permission for me to post in response to queries about the company, so that I can help solve issues. You can see my name on the companies with permission to post list. I am not allowed to tout for business at all. If you believe I am please report it to forumteam@moneysavingexpert.comThis does NOT imply any form of approval of my company or its products by MSE"

So I guess I could benefit but it just seems an odd way of doing things....So for me as a customer of Eon to switch to a beneficial tariff through this I would have to effectively switch supplier from Eon to Eon!

I assume then that I will gain the full benefits ie cashback etc from the switch because I am a new customer....? In any case would it effect my current account especially my position with direct debits etc with yourselves or would it be seen as a totally new account...

No, you won't need to change supplier only the product. You will, though, need to go through the collective switching scheme with MSE's Cheap Energy Club. We can't do the change for you as this would be against industry rules.

We won't be involved until this part has been completed. After this point, it'll be business as usual as far as customer service issues are concerned. This will include anything to do with your existing account like the Direct Debit.

Other than a new tariff, there'll be no effect on your account. This will continue as now.

For questions about the product switch itself, including cashback, please contact MSE.

Hope this helps point you in the right direction Jackthedog.

Malc

“Official Company Representative
I am an official company representative of E.ON. MSE has given permission for me to post in response to queries about the company, so that I can help solve issues. You can see my name on the companies with permission to post list. I am not allowed to tout for business at all. If you believe I am please report it to forumteam@moneysavingexpert.comThis does NOT imply any form of approval of my company or its products by MSE"

“Official Company Representative
I am an official company representative of E.ON. MSE has given permission for me to post in response to queries about the company, so that I can help solve issues. You can see my name on the companies with permission to post list. I am not allowed to tout for business at all. If you believe I am please report it to forumteam@moneysavingexpert.comThis does NOT imply any form of approval of my company or its products by MSE"

Hi I too had the email about the Mse collective switch. I'm in the process of switching to you and supply goes live next week the Mae collective switch is actually cheaper than the tariff that I'm going on I think it's v9 .would I be able to go onto the Mse collective switch if I filled in my details on the cheap energy clubs website? Hope this makes sense thanks

This tariff is offered only through this route and is available up until 6 November 14.

Only customers who've registered for the collective switch can move to this tariff.

During the initial sale, we don't have any involvement at all. This is handled by MSE.

Hope this helps warmy.

Malc

“Official Company Representative
I am an official company representative of E.ON. MSE has given permission for me to post in response to queries about the company, so that I can help solve issues. You can see my name on the companies with permission to post list. I am not allowed to tout for business at all. If you believe I am please report it to forumteam@moneysavingexpert.comThis does NOT imply any form of approval of my company or its products by MSE"

Thanks Malc if I put through the switch now with mse cheap energy club collective tarrif would that effect the switch that I have done previous ie v9 tarrif which commences with eon on the 6th November?

Why not give us a call so we have a look at tariffs for you ? We have just launched E.ON Fixed 1YR V12 which could save you over £200 a year. This tariff is likely to be very popular and can be withdrawn at any time.As you see they’ve started a new tariff yesterday called ‘E.ON Fixed 1YR V12’.

They’re saying they can save me ‘over £200’.

When I’d put my estimate usage on ‘MSE Cheap Energy Club Collective Tariff’ they said ‘Hurrah! You could save £296 a year! plus cashback of £30.’

I find this really strange that without leaving E-On I can make a considerable saving !!!

Last edited by cobra; 30-10-2014 at 1:57 PM.
Reason: Did not use heading: E.ON Collective Switching Scheme

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