Spectrum’s Display and Reporting Software Solutions collect and create unique business analytics to give you a complete view of your Call Center.

Whether you need to communicate critical information that affects daily job performance, give flexibility and mobility to management or elevate data from just “facts and figures” into useful information, Spectrum has a solution tailored to your specific needs.

Incorporated in 1971, Houston, Texas based Spectrum has consistently been an innovative leader offering a “total solution” that maximizes performance and increases efficiency in companies worldwide, including many Fortune 500 companies.

Spectrum Corporation is a leader in Unified Contact Center Reporting (UCCR). UCCR is a process of extracting real time and historical data from contact center applications, transforming that raw data into information and publishing that information in useable reports for all levels of the contact center. The reports are seen on dashboards, LCD screens, desktops, wallboards, web based reports, email and smartphones.

Spectrum’s strength in the UCCR process lies in the ability to extract and collect the raw data using one of six different methods. This unique strength is what puts Spectrum ahead of others in the contact center reporting arena.

Avaya Aura Contact Center (AACC)

The Avaya Aura Contact Center (AACC) is an all-in-one omnichannel contact center solution that can be used to efficiently serve customers whether they contact you by phone, e-mail, web chat, or text messaging using a single-agent desktop interface.

Benefits of Avaya Aura Contact Center (AACC)

Deliver a seamless, high personalized experience that builds your brand and customer loyalty

Email, chat, SMS, IM, and social media – manage all your contacts the same way you manage your inbound and outbound voice interactions

Reduce expenses by using lower-cost channels

Dashboards, wallboards and desktops and created by NeXorce Enterprise software are powered by Spectrum Unified Contact Center Reporting. The reports being created consist of capturing data from the AACC platform as well as other data sources such as CRM, WFM, or your own in-house database and creating unified reports.

The reports are available on Dashboards, wallboards, desktops, web based reports, desktops, email or smart phones. The unified reports are all different based on the level of reporting – agents, team leaders, managers and senior management.