Publication or cloning emails not being received

This article is suitable for an IT Adminstrator

Ref: 201008171129

Last Edited: September 28th, 2011

Checking the e-mail address

The e-mail address stored in your "\PublicationServer\PublicationWrapper\config.xml" file is correct? (this should be in the <EmailAddress> tag, eg. <EmailAddress>support@triaster.co.uk</EmailAddress>)

when e-mailing the above address the correct recipients receive the e-mail.

Troubleshooting the Publication Server

If the content in your library doesn't appear to be updating then you might want to have a look through this article.

Checking the event log

Log on to the Publication Server as a local administrator

Press Start>Run>Control Panel>Administrative Tools>Event Viewer

Select the "Application" event log

Find the last "Publication Wrapper" events

Check to see if any of the events have warnings or errors associated with them