FAQ

TESTIMONIALS and FREQUENTLY ASKED QUESTIONSEverything you ever wanted to know about our products and ordering online…

Testimonials from Happy Customers.

A big thank you for the prize I received from the Seniors card. It is years since I last used a pressure cooker and this is just marvellous. After I got over the original apprehension, I love it! It has cooked my meals beautifully.

Again manyDoris Elphickt
June 2011

I used the new pressure cooker last night and just wanted to let you know how delighted I was with it.
It took 15 min less to cook my “Bacon Hock Soup” than my much older one. I was also amazed how quiet it was.
Have passed along the word about Pressure Cookers to my foody friends, so you may be hearing from them.
Thank you also for the Lisa Loveday recipe book.
Kind RegardsKay Mortimer
June 2011

I am enjoying my pressure cooker. It’s a big improvement on the old one I have had for over 45years.
I don’t have to have the electric element on nearly as high with this new one.

Gloria McLeay(and John who eats what I cook very happily)
Wanganui April 2011

I tried your Kumera and Lentil soup it was beautiful.
Thanks for the free Muffin liners with the new Recipe book.Judy Brown Hawera April 2011

I brought my Steel Fern Pressure Cooker from you at the Wellington Food Show 2010.
It has to be one of the best products I have in my kitchen.
The food is fantatsic and fast and once I got my head around using it I have never looked back.
And the recipes are simple and easy to follow,
I love the new receipes that you send me.Joan Collins Mt Victoria July 2010

Thanks Steel Fern
I brought my Steel Fern Combi set from you at the Auckland Food Show.
My mother had an old one that she had given me so I replaced it with your beautiful Stainless steel set.
I am very pleased with the quality of the food I am able to prepare it is so fast and the flavours are amazing.
I used to use a slow cooker but compared to the pressure cooker slow cooker food is bland .
Thank you for your back up support when I need a little assistance at the start.Mel Griffins Mt Eden Oct 2010

Is it safe to order online?

The site you are on is what is called a Secure Site.
This means that once you have finished shopping on our site and move to the check out
The security lock which you will see at the bottom right hand side of the page will be locked.
Your credit card information at this point is encrypted and no one sees it.
Not even us at Steel Fern Ltd . We receive authority from the bank telling us that payment was approved.
We then process an invoice and courier to you where ever you are.

Do you have a Money Back Guarantee?

Yes we do.
We use all of our products in our own home, and have done for over 14years.
We know just how well our products work.
Each new product we introduce is tested and trialed before we place it on the market.
If for any reason you are not happy with our products or you find it doesn’t perform to expectations
Please tell us. We will happily replace or exchange the product for you.