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actually there is a problem with either ur sim card or ur phones sim card slot1. Try putting some other sim card and donot use ur phone in offline mode .2.If u still have the same problem then there is a hardware problem go to nokia

The latest firmware is not available for ALL nokia 5800 phones. It depends on your Product code. By doing this Nokia can control which features make it to our handsets by request of mobile phone operators. Orange for example might not want the Nokia music store on the phones.

The generic product code for the UK is 0552438 (this generic code means it not assigned to a network and therefor will receive all the available updates without restrictions set by the networks)