Frequently Asked Questions

Learn more about the benefits of doing business with 514-Tickets.com, policies and rules of our site.Here you will find the basic information you need about 514-Tickets.comFeel free to join our customer serviceif you do not have the answer to a particular question

Answer:
Since the existance of our company, we have worked dilegently to ensure that our website www.514-billets.com is very professional and extremely secure for our customers. Do not hesitate to be confident while using our website, however you are welcome to call us at anytime to place your order.

We take customer commitment to never disclose personal informations during a purchase transaction to no other party. This information is used only for the optimal operation of the purchase process.

Answer:Last minute ticket buying (day of the event and the day before the event)

When you make a purchase of last-minute tickets, the day of the event or the previous day of the event, due to the short deadline, it is not possible for us to deliver you tickets by Express Post.

When you purchase tickets by the 514-tickets.com site, seen the configuration of our site, we are in the obligation to charge you 10.00$ of fees of delivery. Those fees of delivery will be paid off to you.

Bell Centre:

Here's how to get your tickets for events taking place at the Bell Centre:

a. A representative of 514-tickets.com will be at the Esso gasoline station on the corner of the Avenue des Canadians de Montreal and De La Montagne Street in a black vehicle Cadillac Escalade or a 514-Tickets.com company car , will be posted below the sign of the gasoline price.

The tickets will be available 2 hours before the beginning of the event, and the representative will give you your tickets. Very IMPORTANT, only the owner of the credit card will be authorize to pick up the tickets, so have in hand your driving licence or an identity document valid with photo and the credit card with which the purchase was made. If you don’t have these 2 identity cards, NO TICKET WILL GIVEN TO YOU. We take these precautions to avoiding the fraud.

b. Here are two cellular numbers where you can join our representatives in case of concern or question the day of the event, 514-893-7488 and 514-918-8668.

c. No ticket will be sold without on-line or phone preliminary purchase; this procedure is to taking possession of tickets already purchased and not for the purchase tickets on the spot.

Good to know that you can purchase tickets till one hour before the event the day of the event. You just have to go at the Esso gasoline station to get them, 2 hours before the beginning of the event. Don’t worry; your tickets will be given to you.

ELSEWHERE than the BELL Centre:

Please contact us at 514-893-7488 or 514-918-8668 to make arrangements for taking possession of your tickets.

Answer:
When you buy e-tickets they are sent by email. Tickets are then in PDF format containing a bar code and the information about the event (event name, date, time and seat number) . You will first receive your invoice and you will have your electronic tickets within 15 minutes to 24 hours after the bill to allow us credit vérficaton .

Simply print the documents with the bar code (not the invoice) and bring them the night of the event. Present them and they will be recognized without problem as your tickets .

Any sale of electronic tickets are final without exception, we avoid that way any form of fraud. We will not exchange or refund under any conditions.

Answer:
If you fill in a reservation form with us, our staff will be happy to contact you, offering you tickets that we have available.

This reservation is available for events that are taking place where there is not enough time to send the tickets to you via canada express post or fedex. At this time our representatives will offer you other delivery methods to ensure you are able to attend your event.

Answer:
A ticket which is considered V.I.P offers certain advantages than that of a regular ticket. This advantage varies from one artist to another. You may contact our office to inquire about these advantages. (514-BIL-LETS 245-245-5387).

Answer:
After your purchase is complete you will have access to your seat numbers. You will receive an e-mail confirmation with an attachement of the exact invoice that will accompany your tickets upon delivery. If you have any questions concerning your invoice, please do not hesitate to contact us at 514-245-5387.

Answer:
Discount tickets are tickets you will pay LESS for than you would at your ticket outlet. With purchase, the price is modified to meet the delivery requirements of the customer. For the discount tickets, you can follow us on TWITTER and FACEBOOK.

Answer:
Fixed rates of groups are sometimes available for certain events. These fixed rates give you discounts which can vary from one event to the other one and also vary according to the chosen venues.

Discounts for seating in the rear of a room will differ from discounts for more advanced seats. To be eligible as a group you must simply be more than 12 people. Contact our customer service department (514-BIL-LETS, 514-245-5387) for more precise information.

Answer:
514-Tickets.com agrees to refund at 100% of the price of tickets purchased (except e-tickets ), less shipping fees , up to 30 days before the event if you can not make it to the event , without having to give a reason .

If you have questions about this, please contact customer service (514-BIL-LETS, 514-245-5387) , we will be happy to answer you.

If the event is postponed ,the tickets you have in hand are valid even if the date is not correct. You must visit our site or the one of the official vendor to take notice of the new date of the event. If unfortunately this date no longer coordinates with your schedule, we will be happy to refund 100% of the ticket price (less shipping charges) .

For electronic ticket, your ticket will be honored at the next date of the event but unfortunately can be refund.

Answer:
If you do not have a credit card, it is still possible to make a purchase with us. You need to call our office at 514-BIL-LETS (514-245-5387) to make arrangements to pickup up your tickets at one of our offices either in Chateauguay or St-Eustache at which time payment of cash or interac are options. We also have a messenger service for a fee of 15$ (in the Montreal area) which enables you to pay cash to our messenger at the time of delivery of your tickets.

Answer:
You are welcome to pick up your tickets at our office in Châteauguay.

We also deliver tickets by our messenger service or by Express poste. Tickets are delivered to your domicile or to your office with a maximum delay of 4 working days (Canada)! Please notice that there could be a delay between your order and the sending.

Answer:
It has been our experience in the past that sending tickets by regular post is not practical for the customer or our company. Tickets left in mailboxes may get lost or stolen. To avoid this situation we have opted to prevent this from occuring by sending your purchase by Canada express post or by Fedex, thus making your purchase easy for you to track.

Answer:
Yes it is possible to sell your tickets through 514-tickets.com. You simply need to fill in the form available under the section 'Sell your tickets'. If we are in need of your tickets, someone from our office will contact you to discuss the availability of your tickets and pricing etc.