How do I change my password?

Every 180 days, Goucher faculty and staff must change their account passwords for security purposes. Besides receiving the standard email warnings that it is near time to change passwords, Mac users will receive a secondary warning on their login screens.

It’s best to change your password by clicking this “Change Password” button when it appears, because it will automatically change your keychain password as well!

What if I change my password another way?

If you change your password through a different method, the first time you log in, you will receive this error message:

At this time, click the highlighted “Update Keychain Password” button. Your Mac will then ask you to enter both your previous password, and your new password. This will successfully update your keychain password!

What is a “keychain?”

A keychain is your Mac’s way of storing sensitive credentials in a secure way. Keychains are encrypted files that can contain passwords, security information for our network, and can even personal information, such as credit card numbers and address information.

Every keychain has its own password, and the info can only be accessed, or “unlocked,” by entering that password in.

When you log in to your Mac for the first time, it automatically creates a keychain called “Login,” that it will use to store your information. It will set the keychain password to be the same as your login password. This is the preferred method, because your Mac will automatically unlock your keychain once you login, allowing itself to access what you stored there.

What do keychain errors mean?

If your keychain password and your account password aren’t the same, you will get this kind of error:

This error means that the application “Safari” wants to access some secure information stored in your keychain. For example, it could be the password to your Facebook account. But because your keychain password and login password are different, your keychain wasn’t unlocked when you logged in, so Safari is asking you to enter the keychain password to unlock it.

Please contact the HelpDesk for assistance in making your keychain passwords match. You will need to know what your keychain password is in order for us to fix the keychains. It’s usually what your account password was before your most recent changed.

What if I can’t remember my old password?

If you can’t remember your old password so that we can fix your keychain, we can still make the error go away by erasing your old keychain and building a new one. Please contact the HelpDdesk for assistance with this.

Changing your password will only have minor effects on the way you use your Mac. You may have to re-enter your passwords or information for a few things, such as:

Website passwords (Facebook, Twitter, Amazon, etc.)

Email accounts (Both Goucher and any personal accounts being used)

AutoFill forms (such as shipping addresses when online shopping)

WiFi passwords for non-Goucher networks

My keychain or password problem isn’t listed here.

Please contact the HelpDesk by emailing helpdesk@goucher.edu, and we’ll be happy to assist you with any other keychain problems you may be experiencing.

What is an Apple ID?

An Apple ID is your account for everything that comes directly from Apple. This could include:

iTunes Music, Movies, and TV Shows

Podcasts

iBooks

iPhone and iPad Apps

Mac App Store Apps

Think of an Apple ID as an ownership list. Whenever you purchase, or download a free App, song, movie, etc, it is added to a list of content that you own in your Apple ID. This content can then be used on any compatible Apple device, without having to buy it again! (Note: While they’re both called Apps, Mac App Store Apps, and iPhone and iPad Apps are not the same thing, and can’t be shared across devices.)

Apple IDs, like most other website accounts, tend to be your email address used when you created it. Because the signup process also stores your address and other information to prove your identity, they’re also useful if shopping on the Apple Online Store, or to make reservations at the Apple Retail Store.

If Goucher IT manages my Mac, why do I need an Apple ID?

In addition to allowing you access to the iTunes store, and downloading apps onto an iPhone or iPad, an Apple ID allows you to expand the list of Apps that your Mac came with in the Mac App Store. In fact, Apple gives you a few just for being a new Mac owner!

By opening up the Mac App Store (click on the blue icon with an ‘A’ on it on your dock), and then clicking “Purchases” at the top of the screen, your Mac will tell you that you have some apps to accept.

Once you sign in on this page, a number of great apps will be automatically added to your account, and begin downloading. Because the apps are now on your account, you’ll be able to update them yourself when necessary!

What if I have more questions about my Apple ID?

What if I forget my Apple ID or Password?

Visit Apple’s reset page at http://iforgot.apple.com, and you’ll be walked through the process of resetting your Apple ID.

As soon as you reset your Apple ID, every Apple device you own that uses it will ask you to re-enter your new password. Just put your new password in and hit “OK,” and it will save the password for future use!

Faculty and Staff using a Mac computer can set up their Goucher email using the Apple Mail program included with the latest version of the Mac operating system (Mavericks). Apple Mail replaces Outlook for Mac computers.

Instructions for setting up email on Apple mobile devices (i.e. iPhone or iPad) are available by clickinghere.

Apple Mail requires a strong internet connection. Users with slow or spotty internet access should use Outlook Web Access by going to email.goucher.edu in their web browser.

Setup Instructions:

**Although not required, this process works best when connected to the Goucher wireless network.

Open Apple Mail on your computer.

Go to the Mail menu and click Add Account.

Click Exchange.

Type in a name for the mailbox (for example, “Goucher Email”), your full Goucher email address, and your Goucher password. Click Continue.

If the system says that connecting to the server failed (this sometimes happens) just click Continue.

Select/deselect the items you want to manage from your mailbox and click Done.

Mac Users should update their keychain passwords any time they update their Goucher password. This step is necessary for Mac users if they want to avoid losing any other saved non-Goucher passwords that are stored in their keychain.

**Students accessing their email from a regular computer can simply point their browser to mail.goucher.edu.**

If you have an iPhone or iPad, the Gmail application can be installed through the Application Store.

Once installed, open the Gmail application and you will see the home page for Gmail. Log in by only using your E-mail address (Do not put your password in).

Once you have pressed sign in, you will be re-directed to the Goucher Student E-mail Log-in. You can then sign in by using typing in your Goucher username and password.

If you have any further problems, you may have two step verification turned on. In that case, consult this video for information about two step verification and how to put your email on your iPhone or iPad using two step verification.

How do I convert a column of email address in Excel to a useable list in Outlook?

Notes:

These instructions work for both PC and Mac computers, using Outlook or Outlook Web Access.
The email addresses must be complete (name@server.xxx) and listed in a single Excel column to use these instructions successfully.

Steps:

Copy and paste the column of email addresses into a blank Microsoft Word document.

A small clipboard appears to the right of the data. Click on this once and select Keep Text Only.

Click the REPLACE button on the Home tab (sometimes found under Edit > Replace).

Purpose:

Goucher College uses Panopto as its Lecture Capture management system. Not only can Panopto be used to create lecture recordings, but it can also host a variety of audio and video files. When uploaded, these files become available as links in a GoucherLearn course, where course participants can stream the content to their own computer.

Before You Begin:

Step one is to request Panopto for your specific course(s) by emailing helpdesk@goucher.edu. A confirmation will be sent back when the configuration for the course(s) has been completed. The PANOPTO FOCUS block will then appear in the side column of the course.

4) Enter a name and description, and double-check the Folder is the right course.

5) Under “Actions”, put a check next to “Upload Existing Video using Panopto Unison” and click CREATE.

6) Add the video file using the BROWSE button. (You can also drag-and-drop your video file into the file area presented.)

7) A “Processing” animation will appear. This may take a while to complete. Processing time is dependent on the size of the file, your computer’s processing speed, and the speed and bandwidth of the internet connection being used. This animation eventually disappears and is replaced with a message beginning with “Video successfully uploaded.”

If the PanoptoFocus block has been added to your GoucherLearn course, a link to the new file will appear in this block. You may need to refresh or log back into GoucherLearn to see this update.