Genpact solution: Implemented an Electronic Invoice Presentment and Payment (EIPP) solution that automated and consolidated MGM's billing and dispute processes and standardized business processes across all of the client's properties

Business impact:

Simplification and standardization

Cash flow and liquidity

Access to technology

MGM Resorts International operates a portfolio of destination resort brands. The business used a decentralized, paper-intensive, manual AR process that delayed billing and impacted cash flow. Genpact was already working with the company to improve various aspects of its finance and procurement functions; MGM expanded the scope of that successful relationship to implement Genpact Systems of EngagementTM for order to cash, AR management suite, which included EIPP, to streamline its workflow and drive electronic invoicing. By moving the entire AR function toward simpler, more standardized processes, the solution increased productivity by 60% and significantly improved working capital.

Business challenge

The company's paper-intensive, complex, manual AR process was decentralized and nonstandardized across properties, and resulted in:

Inaccurate invoices

Delays in billing clients, with subsequent delays in payment

A high rate (85%) of disputes, which trapped millions of dollars of cash in the AR process

Excess FTEs involved in AR processing and upstream functions

The company's process also lacked metrics that would help drive improvements.

EIPP: Invoice presentment, release, delivery, and payment to the client's end users for both wholesale and convention business lines was implemented over one year, with further online payment functionality being deployed

Consolidation and standardization of billing and setup of consolidated bill-pay capability: the EIPP solution was hosted by Genpact for use by MGM's AR team

Centralization and standardization of dispute capture and resolution processes using improved workflow to create, authorize, and approve or reject disputes