Nick Price

Head of Systems & Technology Architecture at citizenM

Nick Price is the founder of NetSys Technology, a technology consulting company focusing on the hospitality and
travel sectors. As part of his current portfolio of hospitality industry responsibilities, Nick holds the post of CIO at
citizenM (www.citizenM.com), a happening Amsterdam NL based Hotel Company with global aspirations. He has
worked with citizenM since early 2013 and is responsible for a large and growing set of digital technologies,
including traditional IT. Prior to starting NetSys, Nick worked as CIO for global luxury hotel brand Mandarin
Oriental over twelve years, where he was fortunate enough to participate in a significant global expansion of the
company from its base in Hong Kong. In addition to his CIO role at citizenM, Nick holds strategic IT and advisory
board positions at several hotel and hospitality technology companies. He is an inductee in the HFTP (Hospitality
Financial and Technology Professionals) Hall of Fame, and a co-founder and past-president of HTNG (Hotel
Technology Next Generation). In late 2016, Nick was elected to the Board of Hospitality Financial & Technology
Professionals (HFTP).

We all get to travel quite a bit in our industry... As a traveler, we get confronted with a wide range of technologies/platforms both during the booking/pre-arrival phase as well as the actual checkin and stay in a hotel room.

Nick Price, CIO at CitizenM, envisages a future where hotels can unbundle the packages of products and services they presently sell and allow each element to be booked individually via a universal booking engine.

Hotel companies have been stuck for too long with an information systems architecture conceived well into the last century, and built around a notion of a Property Management System (PMS) at the center of everything that a hotel does or will do, writes NetSys Technology’s Nick Price.

Introducing the Hotel Operating System, or Hotel OS. Coined here by citizenM’s Nick Price, this cloud-based concept supersedes the old notions of a service bus, moving the PMS to the periphery as it provides the basis for consolidating fundamental information across dissimilar source systems.