The Global Mobile UC&C market to grow at a CAGR of 26.83% over the period 2014-2019.

This report covers the present scenario and the growth prospects of the Global Mobile UC&C market for the period 2015-2019. To calculate the market size, the report considers revenue generated from UC&C software and services. In addition, the report provides the deployment model of the software and services offered by the vendors.

One of the major trends for this market is improved focus on customer service through collaboration tools. Collaboration tools are the major revenue generators in the UC&C industry. They are used by enterprises to reduce the manufacturing cost and improve connectivity between employees.

According to the report, one of the key drivers that this market has is the increased adoption of the BYOD concept. At present, organizations are facilitating communication through messages, emails, calls, conferences, face-to-face meetings, and online chats. Smartphones and tablets are being used for better communication and collaboration among employees and suppliers. Mobile UC&C allows the exchange of data and information through instant messaging, audio and video conferencing, and emails.

Further, the report states that one of the major challenges is the compatibility issues within the offerings by vendors.

Moreover, it considers the revenue generated from the technologies used in mobile:

Collaboration tools

Video conferencing

PBX extensions

Others: It includes customer care applications and contact center applications