LinkedIn Customer Service Champions Group Update

As you may know, the Customer Service Champions group is the second largest LinkedIn Group focused on customer service. LinkedIn’s new group format has, for the moment, made it difficult to find some of the wonderful discussions and content in the group, so we are doing regular updates on our blog.

Insights from the Customer Service Champions Group

Jochen Wirtz
Brave New World: Service Robots in the Frontline

Ed GagnonBuild Your Customer’s Confidence by Building Yourself Up – Customer Service Tip of the Week

Neil DaveyNeil has two great posts:
– Why sales culture must go beyond the sales team for today’s brands
– Can monetary incentives improve service levels? What is your experience? (This is a great question)

Amy Clark
The time has come for telecom companies to digitally transform now more than ever.

Steve DiGioia
His 9 step plan to win back dissatisfied customers.

Olga Vasylenko
How customer complaints can help to improve your customer service and products quality.

Max Lee
A great video on the importance of consistency in the customer experience.

Kelechi Okeke
To delight customers, you do not necessarily have to do any expensive or extraordinary.

About The Author

Shaun Belding is a keynote speaker on customer service, and recognized as a leading global expert on customer service, customer experience and leadership. He is author of five books on customer service, leadership and workplace success. You can find more at www.shaunbelding.com
He leads The Belding Group of Companies, a global customer experience consultancy. Their training division, Belding Training, (www.beldingtraining.com) provides award-winning customer service training to companies around the world.