I have contacted him a few times telling him that the deck was not working, and he just kept telling me that he would get back to me, but never did. As for the install, I had a friend of mine do it at best buy as he installed the same deck in my BMW and it is a faulty deck. Unfortunately I met this guy by my work downtown, so the only info I have is his cell and first name. (yeah kinda shadey). As for you George, you are a great guy!... I appreciate your offer a, but I think I have a work around for now. I took a older deck that I had given to my dad and put it in the car for now. I am going to try and see if I can get this deck fixed as I have another friend that works at an audio shop. If this was my BMW... I would have been really pissed off as I don't like hardly anyone touching the car as it is...