Reviews

Courtyard by Marriott Charlotte Airport/Billy Graham Parkway is rated
4.4 out of
5 by
484.

Rated 1 out of
5 by
TakoyaWoods from
Courtyard DisasterMy family and I will never stay in another Courtyard. I will be sure to let my fellow veterans know of the lack of customer service and empathy this hotel chain represents. I paid for my stay through a 3rd party and was charged again when I checked in. My rooom had an odor so my husband and i were moved to a handicap room with no explanation why. Then the hotel treated me like I had done something wrong for asking for MY MONEY BACK. I was hung up on several times and left on hold WITH CORPORATE ON THE LINE WITH ME for an hour and a half just for the manager to tell me how sorry he was and nothing more. I called the main office only to get insulted even more. She was talking over top of me and telling me that the hotel didn't have to explain to me why I was placed in a handicap room. When I asked if there was anyone else I could speak with she told me I had reached the top. I can definitely see why there is no customer service because she didn't have any either. My husband and I were trying to celebrate our anniversary and it was ruined to say the least. I served my country and I am a veteran of the United States. I suffer from PTSD and a lot of my battle buddies are handicap. This was a blatant lack of respect and customer service. I have summarized the encounter, but the full fiasco would have taken to much space.

Date published: 2018-08-04

Rated 5 out of
5 by
Nathalie from
Great all aroundGreat location. Wonderful service and spacious room. Extremely clean.

Date published: 2018-08-04

Rated 2 out of
5 by
Anonymous from
Not bad, not goodThe bartender/cook was less than cordial the first night and the food was not very good quality. I only ate lunches while I was there because I didn't have transportation and did not have time to go elsewhere. The last night I had to address noisy obnoxious guests that woke me 3x throughout the night.

Date published: 2018-08-03

Rated 5 out of
5 by
CM from
Great PlaceGreat location, professional staff, clean rooms, and exterior. The employee at the dining area was not that great. She stated" I'm the only one here, when asked about the cooked food to purchase. After speaking to her, I would not have ordered anything even if there were 4 cooks and 10 cashier's. Her attitude was dry, unfriendly and cold. The price of the food and if someone was willing to purchase it, that along should have made her maybe crack a slight smile. It was not worth it after the encounter. The great shuttle driver took us to a local restaurant. The prices are steep for food. Very high.

Date published: 2018-07-31

Rated 1 out of
5 by
SGL from
Dirty roomOur room was very dirty and not up to Marriott standards. It was very disappointing.

Date published: 2018-07-30

Rated 1 out of
5 by
Anonymous from
Unreliable shuttleWe waited over an hour for the hotel shuttle. It never showed up. Every time we would call the hotel to check on the location of the shuttle she would tell us “it is just now leaving the hotel to get you” it was all a lie. We finally took a cab. Also their restaurant/ bar closes at 10pm and a bottle of Budweiser out of the lobby fridge will cost you $6. Take your money elsewhere.

Date published: 2018-07-28

Rated 1 out of
5 by
BusinessTraveler from
Dirty CarpetsThe cleanliness of the carpeting in the room was gross. Felt squeamish walking on it in bare feet. The food service at the Bistro was not complimentary, you had to pay, and the food was inedible

Date published: 2018-07-27

Rated 3 out of
5 by
Charles from
In need of upgradeIt's showing its age. Needs to be added to the upgrade list.

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