Customer Care Centre

Tracking

Where is my tracking number?
If you haven't yet received a tracking number, that means we're working on processing your order. Your tracking number will be sent via email as soon as your order leaves our warehouse. This can ta...

How can I track the delivery of my order?
Once your order leaves our warehouse you will receive an email with a tracking number that can be used to check your parcel’s progress with Australia Post.
Once you receive your tracking number you...

My order hasn't arrived yet, what should I do?
Australian Orders
If your order hasn't yet arrived the first step would be to check the tracking details for your order. If this doesn't seem to be moving and its past your expected delivery date ...