Account Management

RevLive values building and maintaining strong client relationships through communication, collaboration, and service excellence. We create strategic goals for every single client. Collaborating and aligning strategies with our clients is important to achieving high quality levels and ensuring everyone’s success.

We strive to assemble a strong foundation for your account by optimizing and reporting your quality performance levels. Your Client Success Manager will provide you with updates about your campaigns as well as any optimizing opportunities we have identified for you.

Throughout the new account process, implementation, and going live, you will have a designated Client Success Manager. They will be your single point of contact throughout the life of your account. They’ll be responsible for the performance and growth of your program. Your CSM will be tasked with providing leadership and accountability to Team Leaders and call center agents to ensure goals, performance objectives and standards are met and accurately communicated to everyone involved.