Day to Day Care offers a flexible range of care and support packages in the client's own home, striving for affordable services that suit individual needs, choice and independence, with the aim of preventing clients having to move into residential accommodation.

Services include extensive or specialist care needs, as well as help with daily tasks, shopping and housework, with both regular and occasional visits available depending on circumstance.

The provider has a fine reputation within the local community, having been active since 2003.

Reviews

The Review Score of 9.8 (maximum of 10) for Day to Day Care Ltd is based on a) the Average Rating and b) the number of positive Reviews.

a) The Average Rating is 4.7 out of 5 from 14 Reviews over all time. This Average Rating is also the rating value for Day to Day Care Ltd in Google's Search Results - more info

b) The score for the number of positive Reviews is 5 out of 5 from 8 positive Reviews in the last 12 months.

Click to show a breakdown of the Review Score

a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Home Care Agency / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Home Care Agency receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Home Care Agency to friends and family if they needed similar care or treatment?'

The 5 points available are broken down as follows: 3 points for the first Positive Review, 0.5 points for each of the next 4 Positive Reviews ie an Home Care Agency needs 5 Reviews to receive the maximum score of 5 points.

The 5 Points relating to the number of positive Reviews for Day to Day Care Ltd is based on 8 positive Reviews in the last 12 months and is calculated as follows:

3
+ 0.5
+ 0.5
+ 0.5
+ 0.5
= 5

When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

Review submitted from a Website Submission by David G
(Client)
on Thursday 25 May 2017.
Relates to April 2017.

I recently broke my leg. The service I received from the carers was first class. They treated me very well. The carers were on time and did all that was asked of them. Nothing was too much trouble. Made me feel very comfortable.

How likely would you be to recommend Day to Day Care Ltd? Extremely Likely

Review submitted from a Postal Card by Jill P
(Client)
on Tuesday 4 April 2017.
Relates to November 2016.

I am paralysed from the waist down to my feet, so need someone to put me to bed and someone to get me up in the morning. They have to help get me undressed at night and in the morning assist me to the bathroom to go to the toilet and I was myself and they get me dressed. They do this weekend and evenings as I have a private lady weekdays.

How likely would you be to recommend Day to Day Care Ltd? Extremely Likely

Review submitted from a Website Submission by John P
(Son of Client)
on Tuesday 28 March 2017.
Relates to March 2017.

Mum's been using DtD (Day to Day Care) for some time now and you do consistently get a very good/professional and caring standard of service; all the way up to "the governor". (And no rushing out the door almost as soon as they turn up, as I have noticed when a clearly overburdened Social Services team briefly took over for assessment purposes). Additionally, I and my brothers visit mum frequently, and so are constantly ringing to cancel various DtD visits and subject to a 24hr notification, this is catered for at no charge. Recommend without hesitation. Very Can-do!

How likely would you be to recommend Day to Day Care Ltd? Extremely Likely

Review submitted from a Website Submission by Tony P
(Son of Client)
on Wednesday 22 March 2017.
Relates to March 2017.

My mother is given excellent and sympathetic care from the carers. She has 2 visits each day for washing, meals and medicine. The carers alert myself or my sister of any problems and her daily care can be monitored by Openpass.

How likely would you be to recommend Day to Day Care Ltd? Extremely Likely

Review submitted from a Website Submission by Brian E
(Son-in-law of Client)
on Saturday 19 November 2016.
Relates to July 2016.

The Day to Day Care agency provided care to my Mother-in-Law on an increasing basis since 2013. As she became increasingly frail, she needed more care and went from one visit in the morning to helping her dress and shower to four times a day to help not just with dressing in the morning and undressing at night, but also with making meals and giving her medication.

The manager visited regularly and worked with my wife and myself to put together an effective care plan which included gently encouraging her to drink and shower which left to her own devices she would not do. They were a big support to us as even though we visited most days of the week, without the carers she could not have remained at home as long as she did. Her increasing physical frailness and deteriorating mental capacity meant that despite the care provided, she had to go to live in a care home in July 2016.

Review submitted from a Website Submission by Maureen C
(Daughter of Client)
on Thursday 15 September 2016.
Relates to June 2016.

The Agency helped me look after my mother for over ten years until her recent death. I could not have managed without the help of her kind and competent carers. Mum was elderly and had great difficulty with mobility and I was able to continue with my job knowing that she was well looked after when I could not be there. I always felt that whatever needed doing when they arrived, it would be done and she would be left comfortable and safe until I got home. The management staff are approachable and have dealt promptly with any requests. This is a very good agency.

How likely would you be to recommend Day to Day Care Ltd? Extremely Likely

Review submitted from a Postal Card by C W
(Daughter of Client)
on Monday 9 May 2016.
Relates to March 2016.

Our dad needed care after suffering a stroke. We employed a company recommended by the borough. It was totally stressful especially to dad. We changed company to Day to Day Care who totally transformed dad's life and therefore ours. They were totally professional, caring and reliable from the very top of the organisation the whole way through. On the many occasions our thanks were given their response was "we are only doing our job". They had no idea that not every carer was the same as them. We cannot thank them enough.

How likely would you be to recommend Day to Day Care Ltd? Extremely Likely

Review submitted from a Postal Card by Loma B
(Daughter of Client)
on Wednesday 4 May 2016.
Relates to April 2016.

Day to Day Care enabled my mother to be looked after at home during her final years, and I could not have managed without their support. Not only were they excellent carers, they always seemed to go beyond the call of duty. I was very impressed with their attention to detail, their kindness and compassion. My mother was always treated with dignity and the standard of care was excellent.

How likely would you be to recommend Day to Day Care Ltd? Extremely Likely

Review submitted from a Website Submission by Ron B
(Power of Attorney Solicitor of Resident)
on Friday 12 February 2016.
Relates to February 2016.

Over the period that Day to Day Care has been used difficulties have been experienced from time to time but most of these have been successfully surmounted. The result has been a service which has proved generally satisfactory and at times exemplary.

How likely would you be to recommend Day to Day Care Ltd? Extremely Likely

Review submitted from a Website Submission by Peter C
(Power of Attorney Solicitor of Resident)
on Thursday 3 December 2015.
Relates to November 2015.

We have been delighted with the help, care, and ease with which we were able to arrange care for our friend. The care has been first rate in every respect and we cannot recommend this local firm highly enough.

How likely would you be to recommend Day to Day Care Ltd? Extremely Likely

Average Rating:

5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

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