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2.
Safe harbor statement under the Private Securities Litigation Reform Act of 1995:
This presentation may contain forward-looking statements that involve risks, uncertainties, and assumptions. If any such uncertainties materialize or if
any of the assumptions proves incorrect, the results of salesforce.com, inc. could differ materially from the results expressed or implied by the forward-
looking statements we make. All statements other than statements of historical fact could be deemed forward-looking, including any projections of
product or service availability, subscriber growth, earnings, revenues, or other financial items and any statements regarding strategies or plans of
management for future operations, statements of belief, any statements concerning new, planned, or upgraded services or technology developments
and customer contracts or use of our services.
The risks and uncertainties referred to above include – but are not limited to – risks associated with developing and delivering new functionality for our
service, new products and services, our new business model, our past operating losses, possible fluctuations in our operating results and rate of
growth, interruptions or delays in our Web hosting, breach of our security measures, the outcome of any litigation, risks associated with completed and
any possible mergers and acquisitions, the immature market in which we operate, our relatively limited operating history, our ability to expand, retain,
and motivate our employees and manage our growth, new releases of our service and successful customer deployment, our limited history reselling
non-salesforce.com products, and utilization and selling to larger enterprise customers. Further information on potential factors that could affect the
financial results of salesforce.com, inc. is included in our annual report on Form 10-K for the most recent fiscal year and in our quarterly report on Form
10-Q for the most recent fiscal quarter. These documents and others containing important disclosures are available on the SEC Filings section of the
Investor Information section of our Web site.
Any unreleased services or features referenced in this or other presentations, press releases or public statements are not currently available and may
not be delivered on time or at all. Customers who purchase our services should make the purchase decisions based upon features that are currently
available. Salesforce.com, inc. assumes no obligation and does not intend to update these forward-looking statements.
Safe Harbor

5.
Employees Expect the Same Kind of Engaging & Collaborative
Experiences at work
Engaging: want to be treated like customers, not
subordinates
Personalized: want 1:1 experiences and support
Intelligent: leadership needs the right information at the
right time to support key employee decisions

6.
Systems of record are not built for engaging experiences
But Offices are Still Running on Legacy HR Technology
Career
Site
Help
Tickets
Intranet
Multiple, Siloed One-off Systems
One Way Conversations
Slow & Hard to Use
Built for Transactions, not Engagement
Onboarding
Portal
Learning
Management
Performance
Management
Recruiting
ATS
Employee
System of
Record

8.
Companies are Paying the Price for Poor Employee Engagement
Source: Gallup “State of the Global Workforce” 2013.
$550B
Lost Productivity*
Can’t find right information
Disconnected from company
Don’t have the right tools
87% of employees
disengaged at work*
Manual processes
Static, siloed data
Limited visibility
Difficult for HR to
provide support

11.
What Employees Want . . .
SOURCE: Gallup “State of the Global Workforce” 2013.
Gallup’s Q12
• To know what is expected of me
• Info and equipment I need to do my job
• The opportunity to do my best every day
• In the last seven days, I have received recognition
• My manager cares about me as a person
• Someone who encourages my development
• To feel I have a voice that counts
• A company mission or purpose that makes me feel my work is
important
• Teammates committed to quality work
• A friend at work
• Someone who talks to me about my progress
• Opportunities at work to learn and grow

12.
Intranet
Ticketing
Onboarding Portal
Learning
Management
Performance
Management
HRMS
Payroll
BI
Career Site
Recruiting
ATS
But Today’s HR Systems of Record Were Built for Transactions,
Not Engagement
“There is an error on my paycheck.
Who can help me?”
“Are there any good trainings to help
me close more business?”
“Who are our high
performers, and how do
we learn from them?”
Your EmployeesYour Systems

13.
What if you could engage every employee,
drive productivity & and retain the best
talent?

25.
“Employees shouldn’t be worried about
HR issues; they should be focused on
the customer. Salesforce lets them do
that.”
Needed to overcome challenges with a poor employee experience and delayed access to metrics
250 Tier 1 & 2 agents on Salesforce, supporting 18K employees in 137 countries and in 6 languages
Ability to deliver answers anywhere: help desk, employee community, chat, email, mobile
$4M in annual cost savings and employee satisfaction improved to 4.8 out of 5
Coca-Cola Saves $4M Per Year Streamlining HR Service Delivery
Rob Grajeda, Director of Operations at Coca-Cola

26.
VXConnect Employee Portal for 2,700 users built on the Platform with
responsive mobile design, Chatter, and Content
Customized UX reflects Virgin brand & culture
User adoption takes flight with over 50% of Virgin America employees
Virgin America builds a social and mobile
intranet
“It's important to interact with everyone on our team
and make them all part of our community.”
-- David Cush, CEO, Virgin America

27.
Boots Provides an Easy to Use Platform for Questions & Answers
“Track down answers
& cases with Service Cloud.”
Salesforce supports 137 countries, live agents for 6 languages, and 1,000 cases per year
General HR information is available to employees, such as holidays, maternity leave, and more
Real-time reports (300+ HR) for agility and smart decisions

30.
Financial planning industry leader with over $600B in assets
Created system for managing recruiting process to grow team of
12,000 financial advisors that serve +2 million clients
Designed, built, and deployed in only 7 weeks
Rapid uptake including 45%+ mobile access
Ameriprise Redefines Advisor Recruiting with
Salesforce1 Platform
“Salesforce fundamentally changed how our business
leaders think about future and innovation.”
-- Hanna Robbins, Director of Recruiting andAcquisition Operations

31.
“Salesforce automated our workforce and has
fundamentally changed how we handle
recruiting at Morgan Stanley”
Legacy, siloed employee and HR systems were hurting their ability to attract top talent
Apps for HR including recruiting, vacation, tuition reimbursement, surveys, and employment letters
Salesforce is the mobile agility layer for backend HR systems including Workday, Taleo, and Peoplesoft
Cloud-first policy driving millions in efficiencies and productivity improvements
Saved over $2.25M in efficiency and IT costs from switching to Salesforce
Morgan Stanley Attracts Top Talent with HR Apps on the Salesforce1 Platform
-- VP, Global Wealth Management

32.
“Salesforce is revolutionizing the
way we interact.”
- David Baker, VP of IT
Healthcare provider with 24,000 employees serving 1.6m patients with16 hospitals across 3 states
Legacy intranet used by 1% of the company, leaving employees without critical information
In 9 weeks, IT built a HIPAA-compliant employee Social Intranet for internal collaboration and project management
Integrated with Sharepoint so now content can easily be shared and is accessible from any device
50 user “closed” pilot grew to 4000 users in 3 months due to ease of use and improved productivity
St Joseph’s Boosts Employee Productivity with Salesforce