Much of the attention to coping to mega IT challenges such as cloud, bring your own device (BYOD), mobile applications, and big data focuses on adoption and implementation strategy. Yet the added complexity and requirements of how to support these technologies once they are in place has now also become top of mind.

So how do enterprises deliver improved user experiences, leverage new reactive support tools and diagnostics, and increasingly rely on self-help and automation to keep their far-flung systems fully functional?

BriefingsDirect recently sat down with an HP Technology Services Executive to chart a better path to simplified, just-in-time, and pan-IT support improvements -- despite dynamic and complex IT environments. Lou Berger, Vice President of Technology Services Enablement and Readiness in the HP Enterprise Group, took some questions from Dana Gardner, Principal Analyst at Interarbor Solutions.

We'll explore how the Analytics Group at HP, based in India, sifts through myriad internal data sources, as well as joins with other public data sets, to deliver entirely new intelligence value that helps make business more responsive and efficient.

The next BriefingsDirect deep-dive big data benefits case study interview explores how Vichara Technologies in Hoboken, New Jersey is expanding its capabilities in big data from origins on Wall Street into other areas, and thereby demonstrating the growing marketplace for advanced big-data analytics services.

The use of HP Vertica as a big data core component to Vichara has allowed them to extend their easier to use financial modeling and tools, and then apply them to other industries such as insurance and healthcare.