PeopleFlyPlanet is a service that helps to protect the air passengers from any delays or cancellations of flights, especially due to force majeure: weather conditions, strikes, etc.
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2. What kinds of financial service do you offer?

Refund against flight delay, cancellation or redirecting to another airport.
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3. What differs you from travel insurance?

Our focus is everything that has to do with air travel. At present, we can most effectively provide financial protection to everything that is connected with the delayed departure or arrival of an air passenger. We are not yet providing Other types of refund.
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4. What can I get secured by you?

You can secure the cost of your tickets, as well as other possible expenses that you might encounter, if something goes wrong with your flight.
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In most cases, you do not have to do anything. We automatically track the situation. If we need additional information we will contact you via email.
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25. In case of my flight long delay or even cancellation, should I contact my airline company?

Our decision to pay you the refund does not depend on whether you contact your airline for additional compensation. We do not limit your right. We do not deduct any amount from your refund in connection with your apply to air line company.
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26. What information should I give you to get acceptance for refund?

In most cases we do not need anything else except the data from your air ticket. If we need additional information we will contact you via email.
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27. I do not agree with your negative decision as per payment of my refund. What should I do?

If you do not agree with a decision we have made, you can submit an appeal. To do this, log in to your account at PeopleFlyPlanet.com, select the appropriate ticket and send us an email. We will contact you by email.
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You can pay for service in currency stated by you in contract.
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34. Can I use several currencies in the same contract?

You can use only one currency for one ticket. If your compensation covers several tickets, their currency may differ.
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35. In what currency will I get compensation?

You will receive the refund in the currency you stated in the contract.
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36. Can I pay for this service for other person?

Yes, you can. But upon the accident it’s you who will get compensation, not the person listed as a passenger.
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37. Can you pay to my passenger the compensation that is owed to me?

No, we do not pay any money to anyone other than the payer. It’s you who will receive compensation, not the person listed as the passenger.
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38. How can I get a refund?

You can get your refund to your credit card (Visa, MasterCard).
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39. How does the refund take place?

When our system detects the occurrence of the accident, it gives us the signal to pay you money. The entire procedure takes several minutes. The actual time after which you receive money depends on the speed of the respective banks and/or electronic systems.
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