Extended value and flexibility to help you get the most out of your machinery health technologies

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Improving reliability in the plant requires more than just acquiring the right monitoring and analysis technologies. Emerson’s new Guardian™ Support for Machinery Health Products is a prognostic service designed to optimize the reliability and performance of your technology investment. It is the core element for Emerson Lifecycle Services, designed to help improve your competitive advantage and bottom line business results through critical service and support information. Guardian Support assists customers in actively managing their machinery health hardware and software assets and lifecycle costs. Click here to learn more.

Technical Support AccessTechnical support for machinery health technologies is available by phone 24/7 from all world areas. Select the appropriate toll free number for your location here.

Knowledge Base Articles (KBAs) that are matched to the system and presented in executive summary format: one click for the full article and another click to download any applicable hot-fix.

Technical Support call management that allows you to open new calls, examine call history, and send or receive call status updates.

Software update management that allows you to view and manage applicable Safety, Security, and Process system updates. Current software releases improve the features and performance of your technology and increase the working life of your initial system investment.

Asset Lifecycle status information listed by system name and Emerson model number to help you plan system management and sustainability investments.

System Health Score that measures how well risks to your system’s safety, security and process are being managed.

This support includes assistance for questions or concerns regarding how the product works and what it will do, product issue resolution, locating technical information and advice that can be based on non-application-specific product and system knowledge.

Remote System Diagnosis:At the customer’s request, Emerson’s Technical Specialists will establish a secure connection to the customer’s equipment to perform online troubleshooting. Remote system diagnosis to speed troubleshooting and problem resolution, helping to reduce downtime and improve operating performance.

Trade-In Discounts on Future Hardware & Software:Maintaining a current Machinery Health Management Guardian Support entitles you to upgrade your technology to future releases of hardware and software well below list price. As your program grows and your own levels of expertise advance, you can easily and cost effectively upgrade to the latest technology.

RepairEmerson’s Guardian Support covers core technology products normal wear-and-tear that comes from normal use of the product to increase product reliability and performance. Revision updates are incorporated and products are cleaned where appropriate as the item is restored to peak operating condition.

The job of our support team is to keep CSI technologies up and running at your facility. Your support agreement gets you access to this valuable resource and includes software updates, repairs, and a wealth of information to assist you in optimizing the tools of your Machinery Health Management program.