Some Profilter customers are expirencing connection problems to a selection of profilter clusters. This is due to the datacentre provider having issues within that centre. System engineers are currently on site and working on the problem.

Update 17.20: Datacentre outage is more severe than first estimates for resolution. Outage is affecting a large number of european subscribers. We (Prolateral) are working with datacentre engineers to find a speedy resolution. More updates to follow.

Update 20.05: Datacentre network component failure has been resolved, routing rebuilt and is back online. Queues have built up and are clearing steadily, otherwise all services running normally.

17-12-2013 14:00

17-12-2013 20:05

Unplanned

Resolved

outMail

Some customers are seeing bounces due to black-listing, we are migrating those services away from affected IP addresses.

18-09-2013 09:00

18-09-2013 14:00

Planned

Resolved

Hosted Email

Scheduled Maintenance work in the LondonCloud.

Please be advised there is scheduled maintenance on several servers in the LondonCloud (hosted-lon-1, hosted-lon-2 and hosted-lon3). The maintenance window is very small to allow for the servers to be rebooted following the maintenance work. This work will affect web hosting services only for approx 15minutes. The small outage will occur between 2300 and 0400 Thursday 12th Sept 2013.

12-09-2013 23:00

12-09-2013 04:00

Unplanned

Resolved

outMail

Some customers are still experiencing problems sending emails to AOL, Demon Internet and EmailSrvr domains.It appears these Internet Providers are using a cached database from CloudMark CSI and not a realtime lookup.Therefore this is a knock on effect from yesterdays problem which was effecting a small number of outMail ClustersEngineers are working on resolving the issue.

Update: Engineers have resolved the issue

10-09-201307:35

10-09-2013 07:45

Unplanned

Resolved

outMail

Some outMail clusters are experiencing email delivery problems. Engineers are working on the issue now.

Update: It appears CloudMark CSI have wrongly blacklisted some outMail Clusters, this has been resolved with CloudMark and all outMail clusters are blacklist free

09-09-201310:00

09-09-2013 15:20

Unplanned

Resolved

outMail

Some outMail clusters are experiencing email delivery delays. Engineers are working on the issue now. Engineers have resolved the issue and queues are running normally

05-04-201311:50

05-04-2013 12:21

Unplanned

Resolved

clients.prolateral.com

Some reports of time-outs when accessing pages. We are investigating possible network routing issues at one of our providers.

14-02-2013 08:00

14-02-201308:30

Planned

Resolved

Various

Database maintenance affecting access to some webservers and outmail intermittently.

14-12-2012 03:00

14-12-2012 03:35

Unplanned

Resolved

outMail

Some customers are reporting delays through the outmail cluster. Engineers are investigating.

DDoS SPAM forced re-routing of email queues. All queues now back to normal.

13-12-2012 11:55

13-12-2012 13:30

Unplanned

Resolved

outMail

Some outMail clusters are experiencing high volumes of connection requests which is causing some email delays of upto 5-10minutes.

Actions have already been put in place and we are monitoring the situation.

11-12-2012 12:00

11-12-2012 14:00

Planned

Scheduled

Resolved

Hosted Email

Scheduled Maintenance work in the LondonCloud.

Our Tier1 provider is conducting maintenance to their services. We expect no disruption to our services but this is purely an advisory to our web hosted customers.

02-11-2012 22:00

10-11-2012 01:47

Planned

Scheduled

Resolved

PortalWebhostingHosted Email

Scheduled Maintenance work in the LondonCloud.

Please note there will be a short period of downtime which will affect some web hosting, email hosting customers. This will also affect access to the CI Portal during this time. This is due to maintenance work being carried out on a core edge firewall.