The technical issue with NASA Upstream has been solved and datasets held by the below products have been successfully updated.

Important Note: it should be noted that the below products have been updated the 8th of November to adopt an improved chlorophyll algorithm (based on OC5 (Gohin) and CI (Hu) algorithm). The full time-series, both NearRealTtime and REProcessed, have been updated.
The corresponding QUalityInformationDocumentation (QUID) will be soon updated according this change.

2018-11-16 09:05 UTC - Investigating

A delay in the production of OCEANCOLOUR NearRealTime has been recorded since 2018-11-15 20:00 UTC. It impacts the following products:

OCEANCOLOUR_ATL_CHL_L4_NRT_OBSERVATIONS_009_037

OCEANCOLOUR_GLO_CHL_L3_NRT_OBSERVATIONS_009_032

OCEANCOLOUR_GLO_CHL_L4_NRT_OBSERVATIONS_009_033

OCEANCOLOUR_GLO_OPTICS_L3_NRT_OBSERVATIONS_009_030

OCEANCOLOUR_GLO_OPTICS_L4_NRT_OBSERVATIONS_009_083

The return to a nominal situation is planed today the 16th of November.

If you have any question, please contact CMEMS Service Desk, quoting reference [CMEMS:8767].

Technical team are working on this issue since last Friday (2018-11-09) to adopt mitigation solutions and preventive actions to avoid this type of issue in the future.

HotFix and remaining problem

Since yesterday evening, all products (highlighted in note from 2018-11-09 08:00 UTC below) are available anew on advanced interfaces (NetCDF dataset remote subset), except for the following product/datasets:

A planned service outage of CMEMS is planned on 2018-11-13 between 09:00 and 11:00 UTC.
During this upgrade, the user might face catalogue unavailability. Users using script to download data, will be not impacted by this maintenance.

If you have any question, please contact CMEMS Service Desk, quoting reference [CMEMS:8736].

The issue has been resolved and the MEDSEA Physical Database (both dailymean and hourlymean datasets) held by the below product is now up to date with forecast fields spanning until 2018-11-18 included.

2018-11-09 12:57 UTC - Investigating

Due to a technical problem, the following product with bulletin date 2018-11-08, will be updated with delay:

MEDSEA_ANALYSIS_FORECAST_PHY_006_013

If you have any question, please contact CMEMS Service Desk, quoting reference [CMEMS:8727].

The scheduled upgrade has been completed but one server is currently facing technical issues. More details in this item.

2018-11-08 09:00 UTC - In progress

The upgrade is ongoing and will end at 11:00 UTC today (2018-11-08). The below services provided by Graphical User Interface might be unstable during this timeframe:

WebGIS Viewer

Catalog Search

Remote Subset Service & Download

2018-11-06 15:00 UTC - Scheduled

A planned service outage is scheduled on CMEMS Catalogue component on 2018-11-08 between 09:00 and 11:00 UTC.
During this upgrade, the user might face catalogue unavailability. Users using script to download data, will be not impacted by this maintenance.

If you have any question, please contact CMEMS Service Desk, quoting reference [CMEMS:8698].

Overview of products impacted:

GlobalGLOBAL_REANALYSIS_BIO_001_018: Product removed and replaced by GLOBAL_REANALYSIS_BIO_001_029GLOBAL_ANALYSIS_FORECAST_PHY_001_024: Addition of FTP accessGLOBAL_REANALYSIS_BIO_001_029: New product

ArcticARCTIC_REANALYSIS_PHYS_002_003: Data extension

European North West ShelfNORTHWESTSHELF_REANALYSIS_PHYS_004_009 renamed NORTHWESTSHELF_REANALYSIS_PHY_004_009: New time seriesNORTHWESTSHELF_REANALYSIS_BIO_004_011: New time seriesNORTHWESTSHELF_ANALYSIS_FORECAST_WAV_004_012: Removed and replaced by NORTHWESTSHELF_ANALYSIS_FORECAST_WAV_004_014NORTHWESTSHELF_ANALYSIS_FORECAST_PHY_004_013: New productNORTHWESTSHELF_ANALYSIS_FORECAST_WAV_004_014: New product

The fix has been applied and all tests/checks have demonstrated that this situation is now completely resolved. As a consequence, from now on, Copernicus Users should not face errors anymore. In case of any unexpected issue, please contact us.

2018-11-07 11:00 UTC - Update

The bug has been identified and the Interactive Graphical User Interface (IGUI) will display the map again by this evening (2018-11-07). As a consequence, this issue will be fixed and the Data Access Option will become available anew.

Note: Users using Command Line Interface (with no Graphical User Interface) are NOT impacted by this problem.

2018-11-07 04:00 UTC - Investigation

Due to technical issue, the Interactive Graphical User Interface (IGUI) does not show the Map(1) when browsing the dataset extraction webpage:

Unfortunately, this issue prevents users from accessing the Data Access Option(2) via this means. Investigation are ongoing to solve it as soon as possible.

Note: Users using Command Line Interface (with no Graphical User Interface) are NOT impacted by this problem.

If you have any question, please contact CMEMS Service Desk, quoting reference [CMEMS:8701].

Due to the mission Jason-2 in safe hold mode, there are no data received since 2018-10-18 11:11 UTC.
A restart of Jason-2 mission is expected on Thursday, 2018-10-25 around 09:10 UTC.
There are no new files for J2G datasets (L3 NRT products) and L4 NRT products are slightly degraded (4 missions used instead of 5 for last days data):

SEALEVEL_ARC_PHY_L3_NRT_OBSERVATIONS_008_038

SEALEVEL_BS_PHY_L3_NRT_OBSERVATIONS_008_039

SEALEVEL_BS_PHY_L4_NRT_OBSERVATIONS_008_041

SEALEVEL_EUR_PHY_ASSIM_L3_NRT_OBSERVATIONS_008_043

SEALEVEL_GLO_PHY_L3_NRT_OBSERVATIONS_008_044

SEALEVEL_GLO_PHY_L4_NRT_OBSERVATIONS_008_046

SEALEVEL_MED_PHY_ASSIM_L3_NRT_OBSERVATIONS_008_048

SEALEVEL_MED_PHY_L4_NRT_OBSERVATIONS_008_050

If you have any question, please contact CMEMS Service Desk, quoting reference [CMEMS:8623].

Please note that the incident with a faulty network component also affected delivery timeliness for the following products :

SEAICE_GLO_SEAICE_L4_NRT_OBSERVATIONS_011_001

SEAICE_ARC_SEAICE_L4_NRT_OBSERVATIONS_011_003

SEAICE_GLO_SEAICE_L4_NRT_OBSERVATIONS_011_006

2018-10-22 15:30 UTC -Investigating

Due to some technical issues, the iceberg concentration mosaic of the following product from 2018-10-17 was delayed 1 hr and 18 minutes.
Furthermore single scene products from 2018-10-16 acquired later than 12:25 UTC have been "post-uploaded" as of 2018-10-22.

SEAICE_ARC_SEAICE_L4_NRT_OBSERVATIONS_011_007

If you have any question, please contact CMEMS Service Desk, quoting reference [CMEMS:8619].

Due to limited access to satellite images and also due to many updates in the ice chart as a result of freeze-up conditions, the .nc file of the following product was delivered 21 minutes after deadline: