ITIL® 2011 Practitioner

1 to 2 years working with/or in the IT industry, preferably with some degree of managerial experience.

ITIL® 2011 Foundation course for attending the course

ITIL® 2011 Foundation certification for those who want to achieve the ITIL® Practitioner certification

Target Audience

Those who work in the IT industry, with knowledge of basics in IT Service Management, who want to focus on how to start applying the ITIL framework to day-to-day situations and ITSM improvement initiatives and want to achieve ITIL Practitioner certification (optional).

Dates

Fall 2018

Instructor

Marie Crevier

Room

BH-211

Schedule

Saturday and Sunday
9 a.m. to 4 p.m.

Gouvernement du Québec fee (taxes incl.)

$36.00

General public fee (taxes incl.)

$574.65

Recommended Textbook

ITIL® Practitioner Guidance by AXELOS. The book is a must for those who want to study for certification.

Course Description

Please note that this is a non-credit course.

The ITIL® Practitioner course offers practical guidance on how to adopt and adapt the ITIL framework to support business’ objectives.

ITIL® Practitioner covers the Continual Service Improvement (CSI)approach as the way to structure any improvement initiatives.

In addition, ITIL® Practitioner covers three key areas crucial for success of any improvement initiatives:

Organizational Change Management

Communication

Measurement and Metrics

NB: Certificate provided for all participants who have completed 80% of course hours