Each complaint is settled and registered as soon as possible – but in no more than 21 days of its written submission.

If the party that lodged a complaint is not satisfied with how it has been settled, it is free to appeal to the Managing Director, who will consult with a member of the supervisory board. We will respond to the appeal within 21 days. At any given time, a party that has lodged a complaint can contact the foundation for information about its settlement.