Why CIOs worldwide are ramping up AI service desks

Dez Blanchfield hosts Piero Chiodo, VP of IBM Workplace Support Services, for an animated conversation about Piero’s personal and professional experiences.

More than 30,000 people already have tuned in to hear Piero share what he’s learned from working with some of the world’s biggest brands. He explains the pressure CIOs worldwide face in managing employees’ expectations for technology in the workplace. He also suggests how AI will soon make help desk tickets for technology problems a thing of the past.

Herb Hernandez is a marketing professional with over 25 years of experience across both services and hardware. In his current role, Herb leads a global marketing team supporting IBM Digital Workplace Services business. Herb has a BA in Psychology and Philosophy from Northwestern University and an MBA in Marketing and Organizational Behavior from the University... Read more