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Next Generation Text User Guide

Welcome to the Next Generation Text Service

With the NGT Service and NGT Lite, you can communicate with
other phone users using real-time text, either directly or via text relay.

How do you want to communicate?

The way you use Next Generation Text depends on how you want to communicate.
By telling us how you want to communicate we can filter the information so that
you don't have to read through everything on this website.

Please click on the link below that best describes the way you want to communicate:

How do you want to communicate?

The way you use Next Generation Text depends on how you want to communicate.
By telling us how you want to communicate we can filter the information so that
you don't have to read through everything on this website.

Please click on the link below that best describes the way you want to communicate:

How do you want to communicate?

The way you use Next Generation Text depends on how you want to communicate.
By telling us how you want to communicate we can filter the information so that
you don't have to read through everything on this website.

Please click on the link below that best describes the way you want to communicate:

How do you want to communicate?

The way you use Next Generation Text depends on how you want to communicate.
By telling us how you want to communicate we can filter the information so that
you don't have to read through everything on this website.

Please click on the link below that best describes the way you want to communicate:

How do you want to communicate?

The way you use Next Generation Text depends on how you want to communicate.
By telling us how you want to communicate we can filter the information so that
you don't have to read through everything on this website.

Please click on the link below that best describes the way you want to communicate:

How do you want to communicate?

The way you use Next Generation Text depends on how you want to communicate.
By telling us how you want to communicate we can filter the information so that
you don't have to read through everything on this website.

Please click on the link below that best describes the way you want to communicate:

TextNumbers

A TextNumber is an unique 11 digit NGT access codes that the text-user you're
calling can associate with their home or mobile number. It's an alternative to the
18002 prefix, however you can still use the 18002 prefix if you want to.

Call charges

The cost of making phone calls through the Next Generation Text (NGT) Service depends on your telephone service provider. Providers may include these calls in your calls bundles or free call minutes. If you have any questions about your call charges or billing please contact your phone service provider, their contact details will be on your phone bill.

General advice on call charges

This is general information about call charges that applies to all phone service providers:

The phone line or mobile phone that you used to make your call through NGT will be charged for the call. The call charge should be the same as if you called direct without using NGT, you shouldn't pay any extra for using NGT.

Your phone service provider should have a way to reduce the cost of your text calls. Most phone service providers, like BT, rebate your call charge before billing you so you don’t need to do anything. However some providers have a separate scheme, please contact your phone service provider for more details.