FAQS & HELP

1. How do I reset my password if I have lost or forgotten it?

If you forget your password, that's OK! Just click on the "Forgot your password?" link on the Sign In page.

2. How will I know when the restaurant received my online Order?

Once you submit your order, the Order Confirmation page will an estimated time that your order will be ready for take away or delivery. You will also receive a confirmation email at the email address you provided at registration. And if you're still unsure about your order, you can always call our Customer Service Center at 77777777.

3. What payment options are available through online Ordering?

You can either pay cash on delivery or by using a credit card during the checkout process.

4. Can I save my credit card information for future online purchases?

Yes, you can securely save your credit card information to your account. This is done by JCC Payment Systems Ltd. We will not save any of your credit card information in our databases. For more information on how JCC handles your data please visit their website at http://www.jcc.com.cy to learn more. For security purposes, if you share an account we recommend that you NOT store your credit information online as anyone who has access to your username and password could charge Pizza Hut purchases to the card without your knowledge. To manage your saved cards, just click on "My Account" at the top of the page and then press “View credit cards” under “Payment options”.

5. Where can I change my account info?

Once you've signed in to the site with your username and password, select "My Account" from the navigation menu. You can change your account information there.

6. Are delivery charges higher for customers who order from Pizza Hut online?

The delivery charge is the same throughout online and offline services (for delivery orders placed through the call center)

7. How can I tell how much I'll be charged for delivery service?

The delivery fee is listed in the quick cart, at the review cart page and in the checkout page.

8. Why does the Pizza Hut website use cookies?

We're always looking for ways to make our website better for everyone who visits it. We want to keep the site working properly, make sure you can find what you're looking for, and give you more of what interests you, and less of what doesn't.

To do this, we use small text files called cookies. These sit on your computer, tablet, phone, or whatever you use to visit the site. Cookies store information about how you use the site - the links you click, the pages you visit, that sort of thing. Having these cookies means that, next time you visit, we can remember your preferences and serve up more relevant, interesting things that we think you might like. We also use that information to understand how people use our site, and whether our online adverts are working properly, so we know if we need to fix anything. It also helps us include fun features on our page (like Facebook Likes and the ability to tweet), and to see which of our products are most popular, which helps make sure our new products are just as good. We specialize in pizza, not computers, so most of the cookies we use are provided by other companies (they're known as 'third party cookies').

So that's what we do with our cookies. But just as important is what we don't do. We don't collect any personal information - your name, your email, that sort of thing. And we never, ever give away your data to anyone else or sell it to advertisers. Of course, it's your computer (phone, tablet, etc.) - which means it's your choice. So if you want to change your cookie settings, just click on the link for your browser below:

9. What is future ordering?

If you place an order and do NOT check the box indicating the order is for a future date and time, then the restaurant will receive your order as soon as you choose to submit the order. Upon submitting the order you will see a confirmation page and an estimated time when your order will be ready. If you would like to place a future order, you can choose a date up to 7 days in the future and any time in increments of 5 minutes as long as the time you enter is during restaurant hours of operation.

10. Can I use my coupon online?

In most cases, you can redeem any valid Pizza Hut coupon online, unless there is a specific note on the coupon that does not allows its use online.

11. I can't find what I'm looking for. Where can I go to ask my question?

If you don't see the answer to your question, please contact our customer service department 77 77 77 77 from 12:00 – 22:30

12. What is a coupon code?

A coupon code is a code that is assigned to a Pizza Hut coupon that helps to identify the deal you want to redeem. The code is easy to find because it has either a square or circle around it or it will be clearly labelled as a coupon code at the coupon side.

13. How can I find a restaurant near me?

The Pizza Hut Store Locator will help you find the restaurant nearest you. It will also show which locations offer dine-in, delivery and carryout.

14. I can't find what I'm looking for. Where can I go to ask my question?

If you don't see the answer to your question, please contact our customer service department 77 77 77 77.

15. How can I register for offers?

There are several ways you can do this. You can 'Like' our page on Facebook or register online and tick the box “Sign Up for Our newsletter” to receive offers from us. Remember to keep an eye on our deals pages, there are always great money savings available!

16. I have a voucher but it won't work online

The terms and conditions will be clearly printed on the voucher, if you think your order should qualify and the voucher hasn't expired we'd suggest calling our call center 77777777, they should be able to help.

17. Why can't I combine my discount voucher with a deal?

Most vouchers can't be used with another offer or deal because we can't give two sets of discounts on the same meal. Please see the terms and conditions included on the voucher.