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Hosam Jumaa Mohammed, Manager of Corporate Business Design Section, presented a working paper on behalf of Customs Development Division

Dubai Customs participated in Knowledge and E-Govenment Management Conference to place in Dost Dubai Hotel. the event was organized by DATAMTX and attended by representatives from more than 150 local and GCC government agencies and numbers of local and international head spokesmen

Mr Hosam Jumaa Mohammed, Manager of Corporate Business Design Section, on behalf of Customs Development Division presented working paper on “Knowledge and Educational Institution Management”, stressed that one of Dubai Customs key strategic objectives is represented in authenticating and spreading knowledge amongst all employees for optimal use of intellectual capital in the process of timely decision-making, supporting corporate performance and drafting out solutions to enhance developmental, innovative and creative domain.

He pointed out that Dubai Customs implemented many initiatives in relation to spreading awareness culture, boosting adherence to knowledge amongst employees by introducing intensive awareness program via internal networks, organization of awareness workshops, training courses programs and creation of a special website on knowledge.

Mr Jumaa explained that the objective of the Department behind implementing knowledge management is to develop corporate performance on the premises of coordinated sustainable efforts towards supporting and improving knowledge environment, emphasising that the educative institution implies in its context: the institution that provides education facilitation to all its individuals to prepare them for making change and constant improvement towards reaching its own objective and objectives of its members and objectives of the community in which it operates, especially, the needs for learning is much required when productivity is low, lack in efficiency & quality and performance level declines.

Mr Jumaa spoke of two types of knowledge, explicit knowledge and tacit knowledge, the former refers to codified knowledge and it is found in: books, magazines, memos, notes programs, database and internets. the later refers to intuitive knowledge that is largely experience based such as skills, capabilities, experience, expertise, ideas, innovation and activities.

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Background information

Dubai Customs is a Government body that facilitates free trade and help secure the integrity of Dubai's borders. It aims to be a world leader in Customs administration through innovative and proactive services. It recognizes the importance of its role in the trade supply chain and endeavour to intervene in the flow of goods and passengers. Collecting customs revenue and administering trade measures are other major duties.

Dubai Customs is a Government body that facilitates free trade and help secure the integrity of Dubai's borders. It aims to be a world leader in Customs administration through innovative and proactive services. It recognizes the importance of its role in the trade supply chain and endeavour to intervene in the flow of goods and passengers. Collecting customs revenue and administering trade measures are other major duties.