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I have installed QuickBooks Pro 2016 to a new laptop. I followed the guide on moving company files, each time I save the QBB as a QBW it dissapears and i cant open it

I have bought a new laptop, installed QuickBooks Pro 2016. I try and move company files across by creating a back up file. I then try to install the back up, it recognises there is a files there, lets me save as a QBW but then when I go to open it the file has disapeared so I cant open the company. I have been trying for a couple of hours and have removed all characters etc from file names but still I am stuck. Can anyone help??

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To confirm, your process is: On old computer, create a backup/QBB file. Copy it to a flash drive(?), then to the hard drive of the new computer. On the new computer, open QB then go to File > Open or Restore Company > Restore Company file. You tell QB where to find the QBB file and then where to save the restored QBW file.

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When you first install QB it does not assume you have open companies. You must first pretent to open a new company. You only need to enter the required information because when you restore all the information will be "restored", however, be sure to use the corret company name because this creates the qbw (QB working file). Once you have completed creating the "new" company be sure to first change the password to the same password you have for your backup. Now restore your qbb to the "newly" created qbw file.

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