2b list three key points of legislation that affect employees in a business environment

Describe how representative bodies can support employees.

For example Trade Unions can help employees with such things as disciplinary hearings and any disputes employees have regarding wages, holidays or even changes in the work place.

All about health, safety and security 1a.

Identify at least two different types of problems that can occur in a business environment.

There is a technical fault with a piece of equipment. However it is impersonal and very one- directional.

There are benefits to speaking on the phone as you may need to communicate from long distances or may need to make quick updates whilst on an errand etc. Employees must also ensure the safety of themselves and others.

Briefly describe employer and employee responsibilities for equality and diversity in a business environment. You should give at least two employer responsibilities and two employee responsibilities. If possible, provide relevant equality and diversity procedures from your workplace or place of study to support your answer.

The Contractor must record all authorised holiday in the relevant timesheet;

There are many reasons for change in the work place and most of these are made to make the organisation be more efficient for themselves, employees, clients and to stay inline with the ever changing legal requirements;

Following these procedures is very vital for a company, keeping its staff safe is a main priority when it comes to health, safety and security.

These documents should be annotated to highlight the relevant sections. They can do this by training staff on equality and diversity topics and developing procedures to address equality and diversity issues. They should ensure that line managers promote fair treatment of all people and that they appreciate diversity. Employers must be fair themselves and set the best example in how to treat others respectfully. Employee It is the responsibility of employees to be aware of policies and procedures that are in place in their organisation regarding equality and diversity and to follow these at all times.

It is the moral responsibility of all employees to be polite and respectful to other members of staff and customers. They must be fair and treat others equally.

They should have awareness of diversity and differences and to celebrate those differences rather than stereotype or judge. Employees should focus on individuals themselves rather than on any labels that may have been put on them. They should recognise that differences of opinion are part of life and working in a team and should accept any differences.

Any differences that affect the workplace should be dealt with professionally and respectfully.

In meetings it is possible to show slide shows, posters, physical objects etc to help communicate a message;

Explain the purpose of treating others with honesty and consideration;

Complete the table below by describing at least two specific problems that can occur at work and how they can be dealt with;

Section 2 — Understand the purpose of health, safety and security procedures in a business environment 1.

Briefly explain the benefits of making sure equality and diversity procedures are followed in a business environment. Your answer should include one benefit for the employer, one benefit for the employee and one benefit for the overall organisation. A diverse organisation is one in which people can learn new things from different perspectives and cultures and their experience will be enriched and therefore the organisation will work better due to the learning that takes place such a new and improved ways of doing things.

Both the employer and the employee in this instance will benefit. Employers will benefit as they will have a team which is better equipped to work effectively and the employees will benefit as they will learn new skills and ways of working meaning their career prospects will be enhanced. If a company upholds equal rights then those who work for that company will feel they are treated fairly and they will feel more valued. This is a benefit for the employees but also for the employers as they will have a more satisfied workforce that as a result will work better.

Section 2 — Understand the purpose of health, safety and security procedures in a business environment 1. Identify employer and employee responsibilities for health, safety and security. Employers and employees are responsible to follow health and safety and security regulations, most importantly legislations such as the Health and Safety at Work 2b list three key points of legislation that affect employees in a business environment etc 1974.

They both have a legal duty to ensure that working environments are safe and secure. All companies and organisations must have a framework in place regarding health, safety and security of which all members must have access to and where necessary, training.

Employers need to ensure that all their employees are working in a safe environment, are given the correct training to use any equipment and follow any procedures needed to do their job effectively.

This also includes the personal health and well-being of each of their employees for example making sure they have adequate break times within allotted work hours, that they have a reasonable work load I. Employees must also ensure the safety of themselves and others. The way that they conduct themselves is their responsibility. They must follow all legal requirements but also any company policies and procedures in place.

The data protection act 1998 is important in a workplace as information kept on people must be kept secure by employers and employees who have access to any information.

Both employers and employees must also adhere to the Copyright, Designs and Patents Act 1988. Explain the purpose of following health, safety and security procedures in a business environment.

The reasons for following health, safety and security procedures in a business environment are that firstly they have a legal obligation to do so. If an organisation, ether employers or employees, do not follow the law then there will be consequences in the form of reprimands, fines, closures and in worse cases even imprisonment.

Every organisation will have its own rules to be adhered to which will be based on the law. If every member of the organisation follows these rules then the company will work more effectively and efficiently and the workforce will be more satisfied and therefore giving them more reason to continue working well. If staff or management fail to follow these rules then there will be a disciplinary procedure which can result in people being dismissed. Every person has a moral obligation to work safely and securely in order to minimise harm to themselves, their colleagues and those outside of the company.

Another important reason why it is important to follow procedures is the economic consequences that result in failing to meet them. Describe three different ways of maintaining a safe and secure business environment. A safe a secure business environment can be maintained by having procedures and policies in place that are based on the law and by all parties following all procedures concerning health, safety and security.

Employers and employees all need to communicate efficiently so that any concerns are dealt with swiftly. Individuals can help to maintain a safe and secure business environment by their personal conduct e.

They can help by being aware of their surroundings and deal with any small changes that need to be made themselves or by reporting any major areas of concern to an appointed person in the organisation.

Once you have decided which are most important you can work from the most important to the least.

The company cares about the safety of the employees because it saves money.

For example I have gone on a course for behaviour management which has helped me to develop skills in that area which I have put into practice.

The contractor shall endeavour to co-operate with the Clients requirements at all times and any request for paid holiday should be made as far in advance as possible. Avoiding any distractions that will cause you to lose site of what you have to achieve in a set timescale, this could be stopping to chat or other colleagues asking you to do trivial task which could be done at a later time, apologise and continue with your work.

Section 3 — Understand how to communicate effectively with others 1. Complete the table below with descriptions of different methods of communication. You should include two verbal, two non-verbal and two written methods of communication. Using two specific examples, explain how to choose the most appropriate method of communication to meet your needs and the needs of others. Example One The ICT co-ordinator in a school team has recently learnt of new developments that will enhance the learning of children in their care.

In order to decide the best method of communication the co-ordinator will consider what the staff team need to know and what the outcome of them receiving the information should be.

The target audience should be considered and in this case is all the teachers in the school. The amount of people should be considered and their language and abilities. Next how the information will be conveyed needs to be considered for example, will the co-ordinator need to give the staff a demonstration, pictures or tables, practical experience etc to help them understand.

In this case the co-ordinator holds a staff meeting in order to train the staff in developments in ICT giving them practical activities to do in order for them to learn the skills needed. The co-ordinator needed to consider how much time was available to communicate this information and also when it needed to be done by.

In addition they needed to consider what equipment was available. Example Two A mentor in a school is concerned about a new teachers performance and needs to communicate this to them. The mentor needs to consider the desired outcome of the communication which in this case is to point out areas needed for development but also to encourage the new teacher so as not to demoralise but instead boost their morale.

The target audience is the new 2b list three key points of legislation that affect employees in a business environment and the mentor needs to consider how they may best receive the encouragement to develop in the areas needed and then how best it would be to do this.

Is the message complex? How much time is available in which to convey the message? In this case, the new teacher is needing to be made aware of their development needs within the week and the message is conveyed at a scheduled one to one meeting between mentor and teacher. Describe at least two ways of actively listening. You can show to others that you are actively listening by looking at the speaker and focussing on what they are saying.

Instead of interrupting you can make a note of any questions you may have and ask them at an appropriate time. If your mind wanders you can ask for a summary in case you have missed anything.

You can show that you re listening also by showing you are interested by your body language, such as a nod of the head every now and then and responding to any open questions that the speaker may make. Section 4 — Understand how to work with and support colleagues 1.

Explain the purpose of agreeing standards for your own work. Give at least two reasons. Agreeing standards for your own work means that you and your employer knows what is expected of you and you have something to work to, making your work more purposeful. Having standards for all workers also makes it fair for all members and all staff members are then treated equally and workload is shared. Agreeing standards also means that high quality work is kept up and the business is more likely to thrive and customers will be happy.

Principles of Personal Responsibilities and Working Essay

When standards are agreed within a staff team everyone is on the same page and there is no discrepancy over what is expected of you and where you stand within the business. Explain the purpose of taking on new challenges and being able to adapt to change at work. Taking on new challenges is important as it helps the individual to develop and progress personally and within their role in the organisation.

As an individual develops new skills this will also impact the organisation positively as they will be able to become more and more effective in the role they take. An individual also may be promoted as a result of their new skill.

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Things change all the time, new developments are made and every member of an organisation needs to adapt to those changes in order to continue a high standard of service that is provides. This is in order to meet consumer demands and that of society. Explain the purpose of treating others with honesty and consideration.

The purpose of treating others with honesty and consideration other than it being morally correct is that if this is followed within an organisation people are more motivated and will look forward to working. There will be fewer arguments, complaints and grievances, there will be a greater willingness to co-operate and share information within the team, to suggest improvements and to work harder and to help each other.

Section 5 — Know how to plan own work and be accountable to others 1. Explain the purpose of meeting work standards and deadlines when completing tasks in a business environment. If there are delays or inefficiencies in the service then this can be damaging to an organisation. Describe two different methods that you can use to plan your own work in a business environment. You can plan your work in a business environment by planning and prioritising your workload.

You can use a three step checklist to help you do this, step one is to know your objectives, what the outcomes are going to be. Step two is to identify which action you will take and how long you have to do it and step three is to allocate responsibilities to others who can help achieve the goal. Once you have decided which are most important you can work from the most important to the least. Describe ways of keeping other people informed about progress and compare their effectiveness.

What are the benefits and drawbacks of each approach? Appraisal meetings can be used to talk one to one with a member of staff about their progress so far and their next steps.

The benefits of meetings generally are that it costs less perhaps than say using a telephone. It is easier to communicate in person and in a meeting you are able to discuss issues in greater detail as it is a time set aside specifically for that.