Frequently Asked Questions

About Us

Welcome to LucyAlice

We put together quality womens suits from the best of British companies, delivered directly to your door. Our emphasis is on quality, and we are very proud of the range of products we can offer. All our products are personally vetted by us, so that we can be sure of offering our discerning customers the best possible products and services, at great Internet prices. We have been doing this since 2000, and we the first to sell suits online. We are still the same vibrant company we were then, with a passion for customer care. Try us. You might find you like it.

On LucyAlice, we have Collections. Every item in a collection is designed to match. This means we can offer one of the most flexible suit selections you will find. We like to think that you will find a smart business suit whatever shape you are.

Please click on these Testimonials from some of our satisfied customers. If you are happy, or even maybe not so happy, with our service, please let us know. We are always looking to improve, so all feedback is appreciated.

If you call us you I will either answer you personally, or my wife Sue, or Debbie will answer. Same with email. So If you have any questions, please do not hesitate to ask.

110% Price Match:

That if you see an equivalent product for sale, that is cheaper, with FREE exchange, FREE POST returns, and offering FREE redelivery of a different size, within two weeks after the date we dispatch your order, let us know and we'll credit your original payment method for 110% of the difference.

Wear it Tomorrow.

We offer a next day delivery service in mainland UK, so you can wear it tomorrow for a little extra, as long as you order by the cut off time for that product. Cost is dependent on the weight of the package. Scottish Highlands and Islands, and other islands may take an extra day.Delivery is not guaranteed, but we will do our best to make sure it is with you on time. We carry 99.9% of everything on this site in stock. As some products are held by our suppliers, and are dispatched directly from their warehouse, there are times when the last size option of a product is sold before we have a chance to take it off the website. This is fortunately very rare, but we will keep you informed of any problems.

If this is your first order, all we ask is that you are the card holder, and that the card is registered to the address we are to deliver to. This is to protect your card. For your convenience, we can deliver to established works addresses as well.

You will notice we do not ferry product about the country if we can help it. Please see our policy on the Environment for more information.

LucyAlice Has been selling suits online since 1999. We are without doubt, the oldest suits Internet retailer, as for many years we were the only people who sold suits online!

We have many happy customers, but every now and again customers email us to tell us how delighted they are. All these people have given us permission to reprint their words to share with you. These are of course just a few:

Customer Testimonials.

Thank you so much for sending my order so promptly. The shirt arrived this morning. Our son is playing solo piano in an important concert next weekend and we had been trying to find a mandarin collar shirt for him to wear, so I am delighted our search is over! I much appreciate your efficient service.

--Joy McCombie

Just a quick email to say that I’ve received my order. Delivery and service were excellent. Product as described and of high quality. Very pleased. Regards,

--W M Holland

Many thanks for your excellent and speedy service, on both my orders.--Nigella

Dear LucyAlice Thank you for the suit that we recieved this morning, a very good service,just to let you know how pleased we are with your firm. Thank you

--Mrs Kirby

My suit has just arrived and I am delighted with it. I haven’t tried it on yet but looking at it, it is excellent value for money.

--Davina Jones

Very refreshing that good old fashioned customer service is alive and thriving on your website. I shall not hesitate to shop with you again.

--R Hill

Many thanks for the speed you despatched my order. I received it midday today Wednesday, excellent fit true to description, and again excellent service from you.

--P Lawrence

Thank you very much again for your customer service and you can pass this on as a recommendation.

--P. M. Springer

My suit just arrived and I just wanted to say one world....BRILLIANT

--J Lewis

I have just bought my first suit from you, and would just like to say how good it is. I’ve been looking for a new suit for a while and stumbled upon your site, but will certainly be coming back!

LucyAlice MySize.

At LucyAlice we are continually striving to make your life as a shopper easier. If we can help, we believe it will encourage you to shop with us again, far more than just a barrage of special offers and catalogues landing on your door.

With this in mind, we are developing the MySize section of this site. Once you are logged into the site, we will store your size details, so that as you browse, you will be able to see on the product pages if your size is available in each product. Making it a one click basket.

Also, if you request it, we can email you if we get something in that fits you. We know you do not want to know about products that will not even fit, but hopefully we can make sure you only get emails about items you will be interested in. If you have shopped anytime since 1999 at either EshopOne, SuitsMen or SmartSuits, then you will already know we are not big on a lot of emails.all you have to do, is give us a few details of you size, and what new products you are interested in, and when we get something that fits you... we tell you!

Eco Friendly.

We are about the environment. As an Internet company, we do not have big city offices to heat, or retail shops with the doors open onto the street pumping out heat. We all walk to work. We have some warehousing, a small office and servers. The servers we run on reusable energy. Yes, that's right, 1% of all power used in the world, is now used by computers, so we are led to believe. So when you buy from us, you know that we are trying to do our bit in our small way, and that helps you do your bit.

We also try to do the following:

We run our business with as little paper as possible.

We do not print a separate catalogue. Our catalogue is on-line.

We deliver directly from our suppliers where we are happy you get the service we want to offer.

We turn off computers we do not need overnight.

We recycle what we can.

And even compost what we can!

If you want to know more about where we host, and how they do it, have a look: We use UK Fast.

They use servers that use less power than most, using new technology. And to offset the power used, they are planting trees in Wales. We cannot yet run our servers on renewable energy, it is not yet practical. But rest assured, when we can, we will.

Glossary of terms

Worsted Wool

Worsted wool is wool that has been specially spun. Traditionally it means that the wool has straight long fine fibres. The term "worsted" is often applied to any yarn spun from fibres three inches in length or longer that have been carded or combed, and spun, not just wool. for many years the only people who could make wool fabric properly were the British, as many other suppliers struggled to make the fabric shrink resistant. Now however, as others have developed their skills, more manufacturers can make a quality wool. You still have to be careful what you buy however, it is not a universal skill.

Super 100's and Super 120's

Super 100's and Super 120's define the weight of the fabric, but not necessarily the quality. It is true to say however that the higher this number is the finer the fabric. The scale can go all the way to 200's, but this is very rare indeed, and does it make for a better suit? Well, there lies the rub, as it certainly offers a nicer handle, but it is also more delicate, and is likely to get snagged more easily. We sell up to a super 120's, and that is nice indeed.

Merino Wool

Merino wool is wool from an breed once taken from Spain to Australia, where all the best wool is made. The Australians have developed this industry to a point where the wool from every sheep is graded, the best coming from the soft underside (It is likely this is where Super 200's wool comes from). It is graded by thickness, a 100's grade must be finer than 18.5 microns.

Columbia Stitch Trim

The Columbia stitch trim is inside the jacket - where the lining is sewn the stitches are shown just to give a better finish and a bit of detail around the edge.

Half Canvas Construction

The half canvas construction is a superior quality of inner lining in the upper half of the suit jackets, it's not visible it is underneath the lining to give a firmer finish.

Privacy Policy

We are committed to protecting your privacy. We will only use the information that we collect about you lawfully (in accordance with the Data Protection Act 1998) and according to the Which? Web Trader Code of Practice.

We take responsibility for your data very seriously, and we do NOT sell data on to third parties.

We collect information about you for 2 reasons: firstly, to process your order and second, to provide you with the best possible service. We will not e-mail you in the future unless you have given us your consent. We will give you the chance to refuse any marketing e-mail from us.

The type of information we will collect about you includes:

your name

address

phone number

e-mail address

credit / debit card details (This is all handled by Secure Trading, we do not hold any credit/debit card data)

We will never collect sensitive information about you without your explicit consent. The information we hold will be accurate and up to date.

You can check the information that we hold about you by checking your Account details Go to Checkout and put in your e-mail address and password. If you find any inaccuracies you can let us know and we will amend them, or if you want your address details removed from our database, contact us and we can do this for you.

The personal information which we hold will be held securely in accordance with our internal security policy and the law and the Which? Web Trader Code. We may use technology to track the patterns of behaviour of visitors to our site. This can include using a "cookie" which would be stored on your browser. You can modify your browser to prevent this happening. Please see below a bit more detail following the very confused regulation on the subject:

Cookies - what are they?

A cookie is a small amount of data, which often includes a unique identifier that is sent to your computer or mobile phone browser from a website's computer and is stored on your device's hard drive. Each website can send its own cookie to your browser if your browser's preferences allow it, but (to protect your privacy) your browser only permits a website to access the cookies it has already sent to you, not the cookies sent to you by other websites. Many websites do this whenever a user visits their website in order to track online traffic flows.

During the course of any visit to SuitsMen and LucyAlice websites, the pages you see, along with a cookie, are downloaded to your device. Websites do this because cookies enable website publishers to find out whether the device (and probably its user) has visited the website before. This is done on a repeat visit by checking to see, and finding, the cookie left there on the last visit.

How do SuitsMen and LucyAlice use cookies?

They help us to improve our site and to deliver a better and more personalised service. They enable us:

a) To estimate our audience size and usage pattern.

b) To store information about your preferences, and so allow us to customise our site according to your individual interests.

c) To speed up your searches.

d) To recognise you when you return to our site.

e) And to store your size data, so you do not have to remember when you return.

Third Party Cookies on the SuitsMen and LucyAlice website pages

Please note that during or after your visit to a SuitsMen and LucyAlice website you may notice some cookies that are not related to SuitsMen and LucyAlice. When you visit a page with content embedded from, for example, YouTube or Flickr, you may be presented with cookies from these websites. The Company does not control the dissemination of these cookies. You must check the third party websites for more information about these.

Refusing to accept cookies

You may refuse to accept cookies by activating the setting on your browser which allows you to refuse the setting of cookies. However, if you select this setting you may be unable to access certain parts of our site. Unless you have adjusted your browser setting so that it will refuse cookies, our system will issue cookies when you log on to our site.

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I hope this is not too confusing. Please be assured that we only use technology to give our customers a better buying experience, not to sell on to others. The information collected in this way can be used to identify you unless you modify your browser settings. If you have any questions/comments about privacy, you should e-mail us.

Terms and Conditions

Conditions of Use

We guarantee your satisfaction with anything that you purchase. If you cannot see the question you would like to ask, or you need more information, try help or call us on 01335 361287 ( a local number)

Contract of Sale

No contract is deemed to have occurred between you and LucyAlice until LucyAlice accepts your order by dispatching the goods. For avoidance of doubt, the contract is deemed to be carried out in England, and will be carried out in all respects in accordance with English law, and under the jurisdiction of English Courts. LucyAlice reserve the right to decline any transaction it deems to be fraudulent.

Privacy Policy

We take your privacy very seriously. We make sure that any information held is used in accordance with all applicable Data Protection rules. We never sell any customer details, including names, addresses, email addresses or telephone numbers to a third party. They are purely for our use if there is a query over your order.You may receive occasional emailing from us, if you choose to do so at the checkout. If you would like to remove yourself from this email list, please email us atlog on to your account, and there you can adjust your preferences.

Taxes

All prices include VAT (Value Added Tax) where applicable at 20%.

If you are buying from outside the EU, then when you checkout VAT is deducted from the price that you pay, so your final total is likely to be less than the original price shown. However, you are responsible for any local duties or import taxes.

Returns Policy.

We understand that sometimes goods need to come back, and we aim to make this as straightforward as possible. We have a no quibble returns and refund policy.

We will refund your product cost in full, if you are not entirely delighted with your purchase, or exchange any item for UK delivery.. Please note we can't refund delivery postage. We only ask that you return the item to us unworn and with the original labels and packing, and not damaged in any way. We guarantee you can buy with confidence, so in the unlikely event of the item becoming faulty after use, we will also refund you . This does not affect your Statutory rights. For orders delivered outside the UK, you will have to send the item back at your own cost, as the FREEPOST address is not applicable outside the UK.

For all UK orders, we offer FREEPOST returns, so it won't cost you anything to send the goods back for a different size, or for a full refund. You will have a freepost returns form emailed with your purchase confirmation, just let us know on the form what you would like us to do. We will accept goods back up to 30 days after the original order, provided they are in the original packaging, unworn, and with labels intact.

However, for large orders of over 10 items, or value of more than £1000 we can only accept products for return within 14 days of the order date. Defective products may be exchanged for the same item. Non-defective product returns are subject to a 15% restock fee on large orders, if 85% or more of the goods ( in value ) come back for refund However exchanges for a differnt size are still free.

Your Account

If you use this site, you are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer, and you agree to accept responsibility for all activities that occur under your account or password. LucyAlice does sell products for children, but it sells them to adults, who can purchase with a credit card. If you are under 18, you may use LucyAlice only with involvement of a parent or guardian. LucyAlice and its affiliates reserve the right to refuse service, terminate accounts, remove or edit content, or cancel orders in their sole discretion.

Copyright

All the wording used on LucyAlice.com and LucyAlice.co.uk is copyright, and must not be reproduced without permission. That includes our images.

Dispute Resolution

In the unlikely event that there is a problem, we will do our best to resolve it. You can or call us on 01335 361287, or write to us at

If you have any questions, please do not hesitate to contact us. We will make sure we get back to you as soon as possible. At busy times, or out of hours there will be an answer machine, so please leave a message.