Representing The Vernon Company

Main menu

Customer Service

Sandy Gillman is dedicated to providing superior customer service. We understand that our clients are the reason for the existence of our business. What this means is that while Sandy is out in the field working with clients, Barbara is at the office making sure everything is running smoothly for you. Barbara is your resource for immediate attention even if Sandy is not in the office. She will be following up on proofs, critical deadline orders and everything that is involved in making sure that you are given the great service you deserve.

Whether you have a challenge finding the right product or are on a very tight deadline, we can assist you. Our goal is consistent to make sure your efforts are successful so that together we can build a long standing business relationship.

Our Commitment to Superior Customer Service

Keep our promises – If we say we are going to do something . . . . we do it.

Put clients first – Our goal is to be the best in customer service and putting customers’ needs first is the only way in which we can accomplish this.

Have a service attitude – We listen to your needs and act accordingly. We are very aware that our clients are the reason for the existence of our business.

Provide solutions –Always remember that our intention is to provide clients with answers to their questions and solutions to their challenges.

Return calls promptly – We are responsive to our clients’ needs at all times and will do whatever possible to make their requirements happen.

Provide personal service – We make every effort to ensure that a person rather than a recording greets every client when they place a call to our office during regular business hours.