Comcast's Epic Fail

Comcast Is Sorry It Changed Customer's Name To A**hole Brown

Ricardo and Lisa Brown, a couple from Spokane, WA, were going about their day when their monthly Comcast bill arrived — addressed to an entirely different Brown family member. Ricardo's name had been changed to "A**hole." Comcast had literally sent out a bill addressed to "A**hole Brown." Talk about a #facepalm fail.

Steve Kipp, Comcast’s regional vice president of communications, issued an apology stating: "We have spoken with our customer and apologized for this completely unacceptable and inappropriate name change." He told consumer advocate Christopher Elliott that Comcast has "zero tolerance for this type of disrespectful behavior and are conducting a thorough investigation to determine what happened."

The Browns don't know exactly what prompted the company to refer to Mr. Brown as "A**hole." All Mrs. Brown was trying to do was cancel the cable portion of her service when she declined an offer to stay on. That, of course, doesn't warrant the moniker swap. C'mon Comcast! You had one job! (CBS News)