Black 564xl cartridge not printing

My Photosmart C309 is not printing correctly. It's as though it can't recognise the black ink cartridge, although it sees it in the ink level monitor. The ink cartridge is brand new, and is not dry. When i print the status report it does not show any ink in the XL cartridge and on the quality report there are no black bars. The colour cartridge prints fine. I have cleaned the heads, but it will not align properly..

Re: Black 564xl cartridge not printing

So i followed the steps, cleaned all the parts, but still no black ink. the ink level is reading ok but no black strips on the quality / status reports. could it be the ink cartridge? i took it out and it was leaking from the vent. the last thing i want to do is spend another $20 on ink and possibly another $40 for the actual replacement printer head. so $60 later i might still be in the same position.

Re: Black 564xl cartridge not printing

i understand you, but when you have a problem where some ink is missing or the printing quality is not the best, the first step you have to do is changing the printhead, if the problems continues so the only thing that rest to repair is the printer...

The cartridges must be changed only when they are empty,when there is a cartridge error.But in this case you have, there is highly recommended to change the printhead...good luck...

Re: Black 564xl cartridge not printing

@ jdavis5042- I will need a little more information in order to help out. What model of printer do you own? Different printers will have different steps to take to resolve their issues. Does the copy that you make have any color on it instead of black? For example, does it have yellow or green text showing where the black portions of the page should be? If you scan something and then view the image on the computer, does that image have color defects as well?