PROFILE

Shipping LATE – Angry customer – never ordering again

rexlulu

05.16.16 1:58 PM

I have ordered a lot from HSN, but lately HSN shipping time frame is ridiculous. I have been getting packages much later than what was guaranteed. My last order has been a DISASTER!!! My last order was lost in delivery, so I reordered and selected 2 day shipping. When I ordered online it said I would get it by May 14th. Well, I never got it on May 14 and paid almost $30 for 2 day shipping. I chatted with a rep on 5/13 when I realized it was still packing and was told that I wasn’t getting it on the 14th, but would get it on Monday, May 16. Well, it still says packaging. I chatted with another rep this morning and she said I would get it today. So, I asked for a tracking number and she couldn’t provide one. So, I contacted Fed Ex and UPS (I have accounts and they notify me when I have a scheduled delivery). Well, they both said they have nothing scheduled. So I contacted again (throught Chat) and was told a different story. I am now told it not being delivered today. Rep apologized for so much wrong info, but won’t credit me for the 2 day because today is not over. WTH!!!! I was just told I am not getting it today. It is packaging. So needless to say this was a present that was supposed to given on 5/15. I still don’t have it and no one can tell me when I will get it. Tomorrow will be 5 days!!!!! So why offer 2 day shipping????

I am done with HSN! I asked to speak to a superviser through chat since I am at work, but they said I have to call. No thanks. Last time I called I was put on hold for 30 minutes.

HSN just lost me as a customer! Order from QVC or Overstock or Amazon. You can get it much faster and they have better customer service.

I am at a loss as to how it can possibly take so long for orders to “process” or “package.” I realize HSN has a lot of customers, but so does Amazon. Maybe they just have too few employees for how many orders there are? Regardless, of all the places I buy from online (and there are a lot of them), HSN is easily the one whose merchandise takes the longest to finally get out the door. And it has made me seriously question whether to place an order for even something I really want (Do I want to be waiting for well over a week and worrying all that time that it could get lost in the mail or something? Not to mention sometimes, in my experience, they don’t let you use UPS MyChoice to arrange a delivery, so I have to be at home when the package eventually arrives or I’m out of luck).

Worthington

05.25.16 11:01 AM

HSN’s shipping is the worst out there. There isn’t any other online company out there ( not even eBay) that takes as long as this company to get their products to their customers. In this day and age and for the size of this company AND the price of shipping there is NO reason – ZERO – for this. Pathetic.

Lovasz

05.27.16 5:37 PM

I bought a Crafter’s Companion CD from Ebay and the seller was in England. I received this CD quicker than my HSN order. I mainly order from Amazon. I ordered something yesterday and it has already been shipped and will get it Saturday from Amazon.

snowcollector

05.28.16 6:43 AM

Actually anything I order from the Q takes 4EVER to arrive. It’s ridiculous!!!

RUNNER57

06.22.16 7:37 AM

So strange… I have been noticing how :::::::fast I’ve been getting my HSN orders!!

I do know that it will say Processing online, but in actuality it has gone out the door. The status online is delayed in updating.