Onkyo Issues Product Recall

A number of products from Onkyo's 2011 line-up have been recalled. It's a potential PR blow for the company, generally renowned for the quality of its Hi-Fi goods, but it's responding to the problem in the right way - with a free repair service.

Onkyo has issued statement saying that some of its "products [produced] between November 2011 and January 2012" have problems, featuring below-par components. These have led to problems and glitches in a number of Onkyo's home theatre boxes. Worried you might have a duff unit? Here are the model numbers reportedly affected -

Talking to What-HiFi, Onkyo tried to reassure customers, saying that only a "very small number" of units will be affected, and that this drastic action is about the company "looking after our customers." If you think you might be affected, you can go to the Onkyo website, where a product recall form will tell you whether you have a duffer - after entering its serial number.

Onkyo says that there's no obligation to return your Onkyo goods, and that the guarantee will be honoured regardless, should another problem bob up to the surface in the future. The turnaround time for the free repair service is around two weeks.

Nystagmos

March 26, 2012, 6:56 pm

They had problems with below-par components in the 606, which I and many others complained about but got no where with Onkyo. I had to pay for the repair which required replacement of 6 capacitors. Good to see they are doing something this time but I won't buy another Onkyo.

TrustedPhrontis

March 26, 2012, 8:50 pm

I was going to go to Richer Sounds this weekend to get anTX NR609, but something came up. Looks as if I have saved £400. But what to get instead?

Phrontis

den03

September 28, 2013, 5:05 pm

Onkyo's site says mine is not one that was affected. Yet my receiver did stop working and they told me it was one with the part. Hmm don't trust the website I bet it tells everyone its okay so they you run out of warranty. Onkyo is obviously lying and put this bulletin out to save face but they don't really want to proactively fix any.

Scott Singleton

December 4, 2013, 9:07 pm

Would never ever touch a Onkyo Amp with a shitty stick!!!! Hope you did not buy one the trouble i had with the HDMI board now its out of warrenty and they want £100 for repair

Divine Tong

January 8, 2014, 12:19 pm

I have the TX-NR5008, which I bought in Feb 2011, and the HDMI board is gone twice and I was not aware of this recall, what can I do. My tx-nr5008 hdmi board went November last years and they are not willing to repair it. That it is out of warranty. Really shit customer service, I have to say.

Divine Tong

January 8, 2014, 12:22 pm

Runnaway from Onkyo products, they have the worst customer service I have ever had to deal with.Liars

Frank Versteegen

June 10, 2014, 8:02 pm

Just what to fuck i still own a onkyo tx-nr609 why was't i warned about this ?Do they seriously only care about money, and not care about replacing broken prducts ?Fucktards.......

Liberalism_is_a_disorder

August 21, 2014, 2:58 am

Had the same problem - contacted customer service - they'll repair it:

M Mills

November 20, 2014, 6:03 am

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