Q: I just placed an order to ship you my own locket for engraving and when I shipped it to you, I forgot to place the order number with the locket. My order number is #417435 and I just shipped the locket yesterday from Claymont, Delaware. It is a silver heart lockett with fake diamonds on the front. Will there be any issue with processing this order?
Thank you for your time

A: This should be no problem syncing it up for you.

Q: What is the time frame from placing an order to receiving the item at my front door if engraving a picture and a message is requested?

A: Normally we ship within 4 business days. If you need it sooner let us know. If you provide us with your zip code we can let you know the estimated time of arrival for UPS ground shipping.

Q: I have large digital images and your cart would not let me to upload it, what is the easiest way to resize photos to smaller size?

A: The easiest way is using a free Windows XP download called the Image Resizer

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Q: Hi! I was just browsing your site and noticed that you are located in Staten Island (I live in Brooklyn). I was wondering if this was where I could perhaps visit your store or drop off a picture?? I would like to order a pendant but would rather not pay for shipping a picture if I can just come to your location! Thanks a lot!

A: You can come to out location in Staten Island. We are located at:
1639 Richmond Road, Staten Island, NY 10304

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Q: How Long does it take get my order?

A: Normally it takes us about a week from the time we receive your order to process it. The shipping method you select determine your arrival time.

Customers Reviews

"I received my order today and I am very pleased with the results and the craftsmanship. I really did not know what to expect, most especially, since I was having a difficult time sending Mr. Daniel Schifter a clear picture as an attachment.

I very much appreciate Dan responding very quickly and keeping me informed on the quality of the pictures I had sent him. I thank him for his patience and hard work. I had many friends comment on the quality of the picture on the pendant and have asked me where I ordered it from. I am so proud to give your website.

This will definitely not be the last time I order from you guys.

Thanks,"-- Michelle

"This is my first engraved pendant that I have purchased. The pendant has the footprint of my stillborn daughter at 36 weeks and the workmanship is perfect. I received my purchase in about 5 working days after placing the order. The turnaround time is fantastic. Thanks for your service. I will definitely ordering more in the near future, and will tell all my friends about your products. Thanks for the great job done!"-- Edmund

"Just a note - The numbered earrings were perfect. In fact much better than the photo on the website. I was concerned they would be too big. Not the case. Plus they arrived so quickly at the normal UPS rate. Great job and thank you."-- John

"I have purchased photo engraved lockers and could not believe the quality of the locket or the clairity of the pictures and for a great price. I have also purchased medical bracelets and I'D bracelets all were first class."-- Daryl

"I highly recommend this site to everyone, the people were soo friendly and helpful and the service was unbeatable... I will never use another jeweler again"-- Melissa C.

"The customer service for this company is outstanding! UPS lost/misdelivered 2 heart lockets that I ordered for xmas. UPS wouldn't help me at all. I called Pictures on Gold's support and within 2 days, I had the 2 lockets in my hands. I will absolutely do business with this company again.

Our 15 yr old dog passed away and my daughter has taken it very hard. She keeps a small stuffed animal in her backpack for when she gets sad. Now she will always have this special momento that she can wear and keep close to her heart."-- R. Allan

"Nice bracelet and fast shipment. Wish the lettering was larger. Almost too small to read."-- Karen

"Beautiful work. Great customer service. Had a problem with not receiving something and they were right on top of it and I received it very promptly. Would highly recommend and use again in the future!"-- Dawn M.

"I just received my womens 3/4 inch plate I.D. bracelet and I am thrilled. It is so nice to purchase something 14K rather than pay almost the same for gold filled because this will last a lifetime. Thanks for the fast shipping and beautiful bracelet. I do plan to bring it to the jeweler to change to a lobster claw clasp."-- Nancy

"Hello!

I just received my ring today and it is absolutely beautiful! It fits perfectly and I am so very pleased and proud to wear it. Thank you for carrying such a lovely piece of jewelry.