Abstract:
Emotional Quotient (EQ) is strongly influenced by personal qualities such as persistence,
self-control and skill in getting along with others. The workplace continues to evolve, making
room for new technologies and innovations, these qualities may become gradually important
Investing in EQ has brought our company more involved, committed employees, and we'll
continue to put a premium on this effort moving forward.
This study is a descriptive research adopting random sampling technique. Hundred
questionnaires are issued to different respondents. This is a comparative study between EQ &
IQ helps in understanding the basic mechanism and also the importance of it in life and also
in evaluating the success level.
Keywords: Emotional Quotient (EQ), Intelligence Quotient (IQ)

it requires a combination of EQ and IQ.
IQ is the measure of general intelligence and cognitive abilities – learning ability.e.
memory and problem solving skills. Individuals were able to solve their technical problems easily
whereas failed in developing emotional intelligence to solve social problems. situational
dealings. adjust to changes and can be flexible. it was focused only on the cognitive aspects i. EQ
has become a hottest buzz word in the present world attracting more number of readers.
Comparative study between Emotional quotient and Intelligence quotient is important in
order to understand the basic mechanism that is involved between EQ and IQ.“But once you are in that field. because it is how we handle ourselves in our relationships
that determines how well we do once we are in a given job. Nowadays.
Implementation of EQ along with IQ at workplace is very much critical in the present
generation as it is not just technical and analytical abilities (IQ) makes one successful in life. the recruiters are likely to make better decisions in recruiting people who
already possess high EQ scores.
Initially. With this IQ. However.”
Daniel Goleman
Introduction:
Emotional Quotient has become more popular in the world ever since the publication of
Daniel Goleman’s first book in 1995 and given that the concept is a psychological one. Workers with
high EQ will be better to work in teams. mental acuteness. The ability to manage feelings and handle stress is another
facet of emotional intelligence that has been found to be important for success. the non-cognitive aspects were also considered
by few researchers.
. when researchers started to write. Emotional Intelligence emerges as a much stronger predictor
of who will be most successful. EQ and IQ play an important role in becoming a successful
person. logic and analytical skills that help in predicting the intellectual
development.
In present scenario.

The vital role of
interaction in service industry has gained a lot of responsiveness in recent years.
Improvement of service quality and customer’s relationship is very crucial. It has also revealed that people with strong
academics and high IQ. the concept of emotional intelligence is
explored and handled to prosper. are socially ineffective and incapable. negotiation.
The concept of emotional intelligence brings new depth in understanding human intelligence. productivity and
communication. handling conflict and communication that will certainly
add value to the organizations. This initiation can be done through improving the employee’s skills relating to to
customers’ management.Nowadays. Researches on
emotional intelligence have proved that emotional intelligence is more crucial in determining
outcomes of individual as compared to IQ.
it expands the ability to evaluate ones general or overall intelligence. They help in exploring the leadership qualities and also help in
predicting the success levels of an individual. Hence. It is important to know
the benefits of EQ & IQ. EI components are useful in
assisting employees with decision-making in areas like teamwork.
. inclusion.
Need of the Study:
Individual Emotions vary according to the time frame and responses. in
order to understand different emotions and abilities. organizations started focusing on the insufficiency of the employee’s emotional
intelligence.

Bagshaw (2000). goal achievements at personal.
Research Methodology:
This study is a descriptive research adopting random sampling technique. EI is fundamental to
effective performance and to continue performing better than those around you during
organizational change. loyalty. Emotional intelligence can have a positive contribution in business
development. Hundred
questionnaires are issued to different respondents representing different age groups. allowing them to cope up efficiently with stress. gender. if not more significant to Intelligence Quotient (IQ) is a
crucial measure of success in person’s life. both at work and personal life. Emotional Intelligence may indeed be a key
determinant of employees’ effective performance and it is measured more important than
. Moreover
indicating that.

To understand respondent’s attitude towards the implementation of EQ along with IQ.
The data includes primary and secondary data collected from various sources and the tools
used for analysis are the Likert’s score and percentages.
Review of Literature:
Goleman (1995). HUSAIN (2013). Emotions if
properly managed can lead towards more employee productivity.

To evaluate the present level of EQ among the respondents. an individual’s emotional intelligence can affect one’s work situation. Diggins (2004). productivity gains. Opposed that emotional
intelligence which is equivalent. EI assist the employees in enhancing their performance by enabling them to
understand and manage their emotions. so that they can make
decisions based on self-management and relationship skills and are aware of how their
activities influences others in the organization. increase team performance. Hence.This study helps in understanding the importance of EQ along with IQ at workplace. work
well under pressure and prepare for organizational change.
proposed that best managers must have Emotional Intelligence (EI).
Objectives of the Study:

To study the awareness level and importance of EQ along with IQ in the respondents. emotional intelligence is a major
contributor in the attainment of organizations’ success and leaders. team and organizational level. customer and employee satisfaction.
innovations. It also
helps in understanding the varying emotions of the people and impact on their leadership
quality in the various situations which in turn helps to improve their success levels.

1. The
opinions were further analysed with percentages and Likert’s score. though there intelligence quotient is quite high.
Emotional intelligence considers how people interact in a way cognitive ability theories
cannot fully account for. It includes the opinion on
the following. Owoseni (2014).
Particulars
Average
Excellent
Fair
Good
Poor
Total
No.
3.
2.Intelligence quotient at workplace. Emotional intelligence has been found important because it
provides an excellent structure to look at how people understand and manage emotions. of Respondents
82
8
10
Percentage
82%
8%
10%
. It
does not indicate that IQ should be entirely ignored yet it indicates that EI is more important
paradigm than IQ for improving organizational effectiveness.
5.
Awareness about EQ and IQ
Importance of EQ and IQ
Impact of emotions over various situations
Role of EQ over IQ
Evaluation of EQ and IQ towards success in life
Understanding the concept of EQ and IQ. Mostly intelligent people who have a bright academic
record are not good in social interaction and interpersonal dealings.
Data Analysis:
The respondents were asked to rate based on their opinions based on the situation. the findings of
this study showed that EI has a statistical important relationship on superficial leadership
effectiveness and outcomes. of respondents
41
13
29
17
0
100
Percentage
41%
13%
29%
17%
0%
100%
Emotional awareness and sensitiveness towards situations
Particulars
Yes
No
Uncertain
No.
4. This deficit is due to the
lack of emotional intelligence capability.

it also needs a combination of EQ and IQ.15%
0%
0%
100%
EQ + IQ = overall effectiveness of an individual.
. of Respondents
93
4
3
100
Percentage
93%
4%
3%
100%
Interpretation & Conclusion:
Execution of EQ along with IQ is very much essential in the present world because is not just
the requirement of technical and analytical abilities (IQ) that makes one successful and to be
successful in life.14%
0%
0%
100%
Individuals opinion of EQ + IQ = success in life
Particulars
Strongly Agree
Agree
Neutral
Disagree
Strongly Disagree
Total
No. when they are disappointed with others at workplace. out of 100 respondents.Particulars
Strongly Agree
Agree
Neutral
Disagree
Strongly Disagree
Total
No.08%
49.07%
9.77%
45.76%
4.
Particulars
Yes
No
Uncertain
Total
No. 82% of
the respondents are emotionally aware and sensitive towards work and agree to the fact that
they can express themselves in the right way to the right person at the right time. Most of the respondents i. of Respondents
40
54
6
0
0
100
Rating
5
4
3
2
1
Likert’s score
200
216
18
0
0
434
Percentage
46. all the respondents comparatively understand
the concept of EQ and IQ on an average and fair scale.e. 82% of the
respondents are flexible and creative when facing a problem and can maintain their calmness
and guide others.
According to this study. of Respondents
39
48
13
0
0
100
Rating
5
4
3
2
1
Likert’s score
195
192
39
0
0
426
Percentage
45.

A. an individual can transform into a successful person and an
effective leader.e. Manag.
11(1): 63-75. 3. 2012. C.

International Journal of Multidisciplinary Research Vol. The Relationship of Trait Emotional Intelligence with the
Big Five in Croatian and Slovene University Student Samples . Int. April 2009. Occup. V. 99-110.
The emotional competency of a person has a exciting contribution in the success of an
employee. Hence. (2006). ISSN
2231 5780

International Journal of Business and Management. volume 4

Andreja Avsec1*. 14th Edition. 93% of the respondents think that by
improving both EQ and IQ. a. Human beings are emotional beings and this must be the first step towards
understanding of emotions. Horizons of Psychology.

Giardini. emotional intelligence
is a major contributor in the accomplishment of organizations’ success and leaders.1 Issue 8. Majority of the respondents strongly agree that EQ+IQ=success in life. (2004). It is obvious that emotional intelligence is a better
predictor of “success” than conventional measures of IQ tests.
. Organizational Behaviour. (2009). No 4. Reducing the negative effects of emotion work in service
occupations: Emotional competence as a psychological resource.
Bibliography:

Stephen P. T. Emotional intelligence: The key to effective performance and to
staying ahead of the pack at times of organizational change.
Digest. 12(1): 33-35. they even agree that emotions and intelligence
together helps in developing attributes and behaviour. New York: Bantam Books. December 2011. . D.
18. Pearson Education Inc.. 93%
of the respondents think that EQ along with IQ improves overall effectiveness of an
individual.

Goleman. (1995).

Diggins.
page no 91-113. Emotional Intelligence. It can be concluded that emotional intelligence is critical at
workplace than intelligence quotient. Human Res. Robbins.Even though most of the respondents i. Health Psychol . 75% of the respondents think that their emotions
can control their performance at workplace.