Advance rate numbers (more than 5,000 minutes a year): call us for a quote

Quarterly rental: call us for a quote

Call Management

Analyse data from your calls, and monitor and fine tune your service almost in real time.

Inbound Analyst

A management reporting tool that allows you to analyse data from incoming calls. This is a free service if you commit to 1 million minutes of call traffic per year or a quarterly charge will apply for less than 1 million minutes per year.

Inbound Architect

This is a web-based portal which gives you one point of contact to access BT's reporting and call routing control products. Monitor and tune your service almost in real time, so ensure the maximum numbers of calls can be delivered and answered. This is especially useful for call centres.

FAQs

Do you have a number I can use even if my business moves location?

Yes, all our Telemarketing numbers are designed to be very flexible, so if your business moves or keeps moving it won't affect your calls to your business as the number you choose will go wherever your business goes. It doesn't change because it's not dependent on the area you move to like an area code such as 0121, 01444, etc.

I really want to generate revenue when my customer calls. Do you have a number for that?

Phone numbers - 0871 and 09** will generate revenue. With the 0871 number you can even choose how much you want to pay per minute, and how much your customer will pay per minute.

09** numbers can generate the biggest amount of revenue as these numbers are charged to customers at a higher rate than a standard call, which will give you a better rate of revenue.

I'm just starting up my business and ideally don't want to pay for call charges, can I do that?

Yes, by choosing an 0844 number (charged to the caller at 5p per minute) or an 0871 number (charged to the caller at 6p per minute), you won't incur any call charges.

Do you have a number I can advertise in other countries?

Yes - We have International & Universal Freefone numbers

Do I need another line to have one of these numbers?

No, you won't need to get another BT line to have a telemarketing number, as the number you choose will be fixed, meaning that even if your business has to move locations, the number will still remain the same. This way, customers will always be able to contact you, no matter where you are in the country or where they are.

I don't want to receive all calls in one department, can I arrange to take certain calls and route others elsewhere?

Yes, once you have chosen your BT number you can add on as many Call Routing services as you want.

You can choose to route calls to different locations according to the time of day and divert calls to another place where calls will be answered, if the main location is too busy.

If I want to add a service on to my BT number, how many can I add on?

There are many different additional services you can choose from that make using your BT number even more flexible and you can add on as many as you want. The cost per additional service will depend on how many calls your business receives a year.