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It could be a speaker issue. Try using you phone on speaker phone, or ear buds with with built in MIC or blue tooth headset. If it works with these options then its an issue with the speaker. If it doesnt work even with other options then its a more serious issue

It sounds like you have a faulty earpiece. This should be covered under your warranty and you can get it replaced or repaired free of charge. You can also bring it to a repair centre where it can be repaired for a price but will be quicker usually than warranty work. Or you can try it yourself by getting part and attempting to fit yourself tho this is a last option unless you are very confident about disassembly and reassembly of this mobile.

This ia stupid glitch with the phone, to fix it all you need to do is stick a head phone into the jack for about a minute. This somehow resets the audio setup because it doesnt have a microphone and then the audio is routed back to the speaker. I had to try this about 3 times before it workd. My phone did the same thing. Just put headphones in for a minute. :))