You have here the opportunity to choose in which currency you want to see our prices.
All prices will then be displayed in the selected currency (You can always change it again).

The prices shown are calculated based on the selected delivery area:
In Denmark and the rest of the EU, prices are inclusive of VAT.
If you choose that the delivery area is outside the EU, the price is always excl. (without) VAT.

Typically we send your order within 1-3 business days

When the item is in stock the typical delivery time is within 1-3 business days on deliveries.

By delivery time we mean from your order is received to the day we ship your items. The time of reception can vary depending on the delivery service, area and country of delivery.

Fast and safe shipping

We ship by FedEx (outside Denmark), GLS and The Danish Postal Service. Their delivery guarantee and insurance are always valid and included in the freight cost.

If you wish for your order to reach its destination before a certain date, please use our Ask before you buy-service in the shopping basket. This service will allow you to ask us for the exact freight cost, expected delivery time and the exact price total.

Important! Always order your item(s) well ahead of the date you need it delivered. In that way you make sure your order reaches the destination in time.

Get notified when an item is back in stock

If you wish to be notified when an item is back in stock you can add the sold out item to your shopping basket by clicking on the grey add to basket-button.

The item is then sent along with your order as an item you are interested in buying when available in stock again. We will let you know once the item is available again and make you an offer which you are not obligated to accept.

See how to use the Ask before you buy-service here in our guide, and get notified when the item is back in stock:

For private customers: 14 days return policy

As a buyer of all e-commerce with DPH Trading, you have 14 days to cancel an order and return the items. The right to return applies from the products day of arrival. The right to return is not valid for specially ordered items, e.g. custom made items.

The basic idea of DPH Trading is that a trade is only a good deal if both buyer and seller are happy. We are therefore very careful in terms of quality check and packing of products prior to shipment.

Does not apply to special orders

The 14 day return policy does not apply in the case of special delivery items. This is often items marked as "not in stock" on the product page, but we have agreed to sell to you if / when we get it in stock again. You are made aware of the right of cancellation before a possible purchase is completed.

Please contact us before returning

If you should receive an item that does not live up to your expectations, you can return the item within the 14 days cancellation period.

We will of course return the full product amount and offer to guide you before you return the items to us. We can in most cases help you with the choice of transportation / package supplier etc. With our help you can often avoid high freight and insurance costs when returning the items.

Original packaging and certificates must also be returned

In case of return, the goods must be in the same condition as when received. Here you should be especially aware that the goods and their original packaging with certificates and the like is also returned.

We do not accept returned items as cash on delivery

If you send the product to DPH Trading by cash on delivery (COD), it is not considered returned.

In the rare cases where a product is received with transportation damages, defectives or suffer from defects, please contact DPH Trading as soon as possible.

For business customers – Return only by prior arrangement

The above right of cancellation applies only to direct sales to private customers.

Items can only be returned by prior arrangement when selling to other businesses.

Freight and Insurance cost will be calculated in the basked.

Please add the requested items to the basked. After your have typed your name and address. The system will inform you of possible freight alternatives, as well as cost each type. - Before you proceed to make payment.

Freight cost are calculated on basis of:

Number of items

Size and weight

Country of delivery

Delivery Service

No freight cost - collect your order!

You can save freight cost if you collect your order at our boutique in Odense, Denmark. Please call or write us to make an appointment for when to collect your item(s).

What does it mean when a webshop has the e-brand?

The E-brand is continuously controlling the DPH Netshop in order to secure you as a buyer

You are supported by the Consumer Complaints Department

When you are ordering.....

Your money transfer is secured in the safest possible way

You will not be tied up by illegal terms and conditions

Your personal information will be stores safely in our customer database and will never be passed on to 3. party. Your data will only be used for the intent of sending you what you order and for internal statistics.

You will be informed about DPH Tradings customer service

You decide whether you wish to receive the newsletter from DPH Trading

When you have placed your order...

Then a deal is a deal

You can easily regret your purchase or make a claim

You can easily unsubscribe to the newsletter

You will have access to free legal guidance

Your experience when dealing with us will be essential in connection with DPH Trading keeping the E-brand Certificate.

In Denmark we mainly send by Post Denmark, GLS or DSV. - Other Countries by FedEx, DSV or GLS.

In Denmark shipping cost are free for orders over DKK.1000 (except furniture etc) - To other countries shipping and insurance costs will be added to the order.

The estimated freight and insurance will be determined and presented before you make any payments. This also applies when you receive an offer from us.

You can also save freight cost by collecting your order at our shop in Odense, Denmark.

Delivery terms

There are 2 types of delivery terms:

Delivery of items in stock

Delivery of customised/special ordered items and items not in stock

Delivery of items in stock

All items currently in stock are items that we currently have stored at our warehouse.

Items in stock are normally shipped immediately (within 1-4 business days). When your payment has been confirmed by us, you will receive an order confirmation.

Should the time of delivery be delayed beyond normal (i.e. orders of large quantity) we will let you know.

Attention! By delivery time we mean the time from the order is confirmed to the order is shipped from DPH Trading. Not the time between the order is made to the time you receive the order.

Delivery of customised/special ordered items and items not in stock

Customised/special ordered items and items not in stock are all items we do not currently store at our warehouse.

We are therefore depending of the various suppliers, dealers and collectors and the time of delivery is only an estimate.

In some situations it can be impossible for DPH Trading to predict the exact time of delivery if the items are specially ordered or customised.

Sometimes the items have to be produced from scratch. If the particular item is of significant age we may have to rely on private collectors who are willing to sell.

All the customised/special ordered items are delivered as close to the agreed delivery date as possible.

DPH Trading could take precautions for the delivery of entire or parts of an order. Part deliveries can occur. We always strive to inform you as quickly and efficiently as possible, should any deliveries change or be divided into separate deliveries.

In extraordinary situations negotiations can be made where the buyer are not responsible for the extra delivery cost in case of part deliveries.

Collect your items at our shop

If you prefer to collect your order at our boutique in Odense, Denmark you very welcome to do so.

You can see our opening hours and contact information at the page top and bottom.

When you collect you order in person at our shop the freight cost is free. A visit to our store also gives you the opportunity to experience our amazing selection of items on display.

Freight and Insurance cost will be calculated in the basked.

Please add the requested items to the basked. After your have typed your name and address. The system will inform you of possible freight alternatives, as well as cost each type. - Before you proceed to make payment.

Freight cost are calculated on basis of:

Number of items

Size and weight

Country of delivery

Delivery Service

No freight cost - collect your order!

You can save freight cost if you collect your order at our boutique in Odense, Denmark. Please call or write us to make an appointment for when to collect your item(s).

The prices shown are based on delivery in the selected delivery area excl. freight cost and fee. (You find freight cost, by adding the item to the basket. - After stating you address, the system will show you freight opportunities and the related freight cost)

When EU is selected as delivery area all prices are incl. VAT.

If Other countries is selected as delivery area, VAT is not included in the prices shown.

The item is now added to Ask DPH:

Freight and Insurance cost will be calculated in the basked.

Please add the requested items to the basked. After your have typed your name and address. The system will inform you of possible freight alternatives, as well as cost each type. - Before you proceed to make payment.

Freight cost are calculated on basis of:

Number of items

Size and weight

Country of delivery

Delivery Service

No freight cost - collect your order!

You can save freight cost if you collect your order at our boutique in Odense, Denmark. Please call or write us to make an appointment for when to collect your item(s).

The item is in stock

Click on the green "Add to basket"-button to add it to your shopping basket.

We will handle your order once you have completed the payment. The order is normally shipped within 1-4 business days.

Do you need the item as a gift?

If you need the item delivered before a specific date please inform us about the wanted delivery date in the comments field before you complete your payment. Then we will try our best to make sure your order reaches the destination on time.

The item is not in stock right now - Why you cannot buy it today.

The reason for this can be one of the following:

Delivery time is longer than the normal 1-3 business days

Someitemsaresold out long or shortly or we order/make​​onlyto order.

For such products, our standard delivery time will be 3-6 working days, but sometimes more.

Please feel free to send us an inquiry for the requested items which are shown as not in stock. Whereupon we check delivery options, and by return mail we will let you know availability etc.

or

The item is sold out and/or is no longer in production

Sold out items appears only in our web shop if there are a possibility that they can be acquired in the future.

Ifthe item is notin stock, we offer to add it to our wanted list, and come back laterwhen / ifweare able to deliver.-Of course this iscompletely optional foryou,it's totally freeto be written up to anitems, and you payonly when we find the item, andyou can acceptourprice.

Of course you are welcome to contact us by phone (+45) 66 18 95 95 Mon-Thursday 08:00 am - 16:00 pm (GMT+1). or by ordinary email to info@dph-trading.dk

We are looking forward to hearing from you.

We do not have the requested quantity in stock right now.
We have added the quantity that we have in stock to your shopping basket.
These items can by bought right now.
The rest will be added to the Ask Basket.
You can buy the quantity that we have in stock now and send
us a quotation for the rest.
We will update your basket when you close this window.

How Qualtiy of items on this website are classified:

Brand new (1st)
Items are brand new without any defects and flaws​.

​Brand new (2nd)
Items are brand new, but sold cheaper due to small imperfections ​ (*)

​1st. Quality
Items may not be brand new, but has no flaws, defects or damages. For annual products (like Christmas plates, annual figurines, eggs etc.) we always deliver brand new items in original boxes if you order annual items of current year! Also many older items are actually un used, and still in original box.

2nd. Quality
Items may not be brand new. Sold at bargain prices due to small imperfections (*)

Item with Defect
When an item is labelled as Item w/defectit is because the items has some defects, damages or has been mended.

Should you be interested in items with defects please ask before you buy. This makes it possible for you to be well informed about what the specific item is "suffering" from, before you complete payment.

(*) 2. Quality in general:

When an item is categorised as 2. Quality, it is often due to small and/or insignificantflaws or imperfections, which are not obvious to the untrained eye. Upon completion the manufacturer or DPH check the quality, and if an item has even the smallest errors or defects it cannot pass the quality check 100 %. These items are then sold cheaper due to their imperfections.

In Denmark we mainly send by Post Denmark, GLS or DSV. - Other Countries by FedEx, DSV or GLS.

In Denmark shipping cost are free for orders over DKK.1000 (except furniture etc) - To other countries shipping and insurance costs will be added to the order.

The estimated freight and insurance will be determined and presented before you make any payments. This also applies when you receive an offer from us.

You can also save freight cost by collecting your order at our shop in Odense, Denmark.

Delivery terms

There are 2 types of delivery terms:

Delivery of items in stock

Delivery of customised/special ordered items and items not in stock

Delivery of items in stock

All items currently in stock are items that we currently have stored at our warehouse.

Items in stock are normally shipped immediately (within 1-4 business days). When your payment has been confirmed by us, you will receive an order confirmation.

Should the time of delivery be delayed beyond normal (i.e. orders of large quantity) we will let you know.

Attention! By delivery time we mean the time from the order is confirmed to the order is shipped from DPH Trading. Not the time between the order is made to the time you receive the order.

Delivery of customised/special ordered items and items not in stock

Customised/special ordered items and items not in stock are all items we do not currently store at our warehouse.

We are therefore depending of the various suppliers, dealers and collectors and the time of delivery is only an estimate.

In some situations it can be impossible for DPH Trading to predict the exact time of delivery if the items are specially ordered or customised.

Sometimes the items have to be produced from scratch. If the particular item is of significant age we may have to rely on private collectors who are willing to sell.

All the customised/special ordered items are delivered as close to the agreed delivery date as possible.

DPH Trading could take precautions for the delivery of entire or parts of an order. Part deliveries can occur. We always strive to inform you as quickly and efficiently as possible, should any deliveries change or be divided into separate deliveries.

In extraordinary situations negotiations can be made where the buyer are not responsible for the extra delivery cost in case of part deliveries.

Collect your items at our shop

If you prefer to collect your order at our boutique in Odense, Denmark you very welcome to do so.

You can see our opening hours and contact information at the page top and bottom.

When you collect you order in person at our shop the freight cost is free. A visit to our store also gives you the opportunity to experience our amazing selection of items on display.

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