Familiarity with Azure services and offerings is a plus or experience in AWS or Google Cloud

Familiar with code deployment models such as MSDeploy, Git, Github

The ability to troubleshoot complex web application issues in an often ambiguous environment.

Knowledge of PHP, Node.js, Java, JavaScript and popular frameworks such as WordPress, Joomla and Drupal is a plus.

Support Engineer - main responsibilities:

Be available to take ownership of new cases and escalations.

Provide support to Enterprise customers, partners, and other engineers.

Scope customer’s issues and support boundaries by collecting the relevant facts.

Investigate the problem by doing your own research and by involving other teams as needed.

Consult with your immediate peers or colleagues around the world, handing the case over to them if necessary.

Escalate to management as necessary, acting internally as a customer advocate, and keeping the customers informed.

Collaborate with management and engineering in order to resolve service issues and in order to produce bug fixes, patches, test cases as appropriate.

Ensure that each support request owned by you is handled as per our Service Level Agreement (SLA) and to the highest possible customer satisfaction by setting the right expectations and fulfilling your commitments.

Document your technical work and research in a detailed and comprehensive manner.

Maintain a proactive approach to customer happiness, identifying and correcting customer satisfaction concerns before they become problems.

Soft Skills required – non-negotiable, high priority:

Passion to serve customers - genuine desire to help even under the most challenging circumstances.

Ability to handle high pressure situations well – maintain calm and composure on really stressful situations.

Strong communication skills, the ability to work in a team, excellent problem-solving skills and capability to deal with changes in a really fast paced environment.

Ability and willingness to quickly ramp up on multiple technology areas as needed

10 freelancers are bidding on average ₹31722 for this job

Hello,
I m a web and desktop developer with 8 years of experience in all .Net technologies ,I did many management web system during my professional life,
I can do what you want in the deadline just contact me and we caMore

Dear Prospect Hiring Manager.
After a full understanding of your project description, I can say I could help you with strong interests and desire.
I am a serious bidder here and i have already worked on a similar proMore

hi,
I have 6 year of experience in dot net technology with web and windows desktop application development.
I have also highly skilled developer team, we can develop any of big ERP and give solution as per customer rMore

Hello Sir,
I have gone through your description and got a pretty much idea of what you want to do. I can assure you that I can do this task.
The skills and resources needed for the project are in my genes. I can assurMore

Hi,
I would like to know more details about the project or task I need to work on this. If needed, I'm ready for any discussion about the same. For communication I'll be available via $kype or any other mode of communMore

Hi,
This is Rajesh Reddy R.I have 3 years of experience on dotnet development.I have read your post I am curious to work on these [login to view URL] I get a chance to work on these project I will delever good quality code.

Hello,
I went through your job post and am pretty confident I can get it done for you.
We can start working now. I do have 8 years of experience in web development & design, built over 200 projects with a succesMore

I'm Josef, a Web Developer. Me and my friends we are a team of freelancers specializing on Client-side and Server-side with 10 years of experience. We build Web Sites and Web Applications, we work with the client closeMore