I have run into some problems after upgrading an environment from QV10 to to QV11. Some of the users get the message “The server has no USER CAL for your account. Please contact your administrator”. Only on some application, not all. All users have a User Cal

I tested following user “#qv-admin” that has a User Cal on the server.

The problem was quite easy to fix but little disturbing and took some time to fix. Any idea why this happens? Have a lot of QV11 upgrades planed and I don’t want this happen again.

It is quite often a customer changes server during an upgrade. Should the *.pgo also been lifted to the new server or should it be a rule to add users again and let the QV Server create this files on the new server? Any differing if it is only User Cal compare with User Cal and Doc Cal on the server?

I’m sorry if I have misunderstood the function of the *pgo and the description above don’t sounds as it should be working.

Turned out to be corrupt PGO files on the access point. Note that the PGO files resides in two places, both in c:\ProgramData\QlikTech\QlikViewServer and in the accespoint root folder.

So:

1. Stop the QV services

2. Delete the .pgo files (back them up if you want to play it safe).

3. Restart services.

4. You might need to distribute the documents again, at least if you use document CALs (so the appropriate users get access to the right documents). At least I needed to do this to fully resolve the problem.