PRICE MATCH

At Ounass we are committed to offering you the best price possible, so if you find the same item online, priced for less with one of our competitors*, we will refund you the difference in Ounass credit.

How we price match:

We only price match with identical items, variations such as brand, colour, size and style are not accepted.

The item must be full price (discounted, promotional, outlet, second hand and sale items are all excluded).

The item must be in-stock on the competitor’s website at the time you claim.

The price must be in the same currency - ie AED/SAR/OMR/KWD/BHD. If your item is not set to one of those currencies, then we will price match to the following currencies, using the following exchange rates**:

AED

SAR

OMR

KWD

BHD

1 USD

3.69

3.79

0.39

0.31

0.38

1 GBP

5.07

5.21

0.53

0.43

0.52

1 EUR

4.50

4.62

0.47

0.38

0.46

**Please note that the above exchange rates may be updated from time to time to reflect exchange rate fluctuations, so please check the posted rate on the day you submit your claim.

We will only price match an item once it has first been purchased from Ounass and delivered and it must be claimed within 30 days of your Order date. A price match application cannot be processed prior to the item having been delivered.

The shipping option for the relevant item on the competitor’s website must be set to the same country as the Ounass delivery country for the item you ordered and wish to price match and be within the United Arab Emirates, KSA, Bahrain, Kuwait and Oman.

Our Price Match is not to the value of an Order but the value of an item, as listed in the competitor's shopping cart after selecting the matching shipping destination.

How to claim your Price Match:

Ensure you have set up an Ounass account, if you haven’t already you can do so here.

Contact our Customer Care team by email, phone or using the online form, with a link to both the Ounass item and the item you would like us to price match.

Once our Customer Care team has agreed that your claim fits the above outlined criteria, your Ounass account will be credited.

Return conditions for Price Match:

Once you have purchased using your Ounass credit, any exchanges or returns made on this item or any items we price matched from your original Order, will be given as Ounass credit.

What we mean by our competitors:

* Any website which has a luxury brand and product collection that we believe to be comparable to the brand and product collection offered by Ounass. For the avoidance of doubt, discount, liquidation, auction, outlet sites or websites that are undergoing closing down sales are not considered to be competitors. Sites that only display prices in currencies other than those listed above are not included. For further information or if you have any queries, please contact our Customer Care team.

Need help?

If you need to speak to one of our customer carerepresentative you can reach us here