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WARRANTY & EXPECTATIONSCarpet Characteristics and Performance Expectations
Like any other textile material, carpet has certain inherent charac-
teristics that may affect its appearance over time. These conditions
are normal and are not considered manufacturing defects:
Color Variations
Slight color variation may exist from side to side. This is a normal
characteristic and may be more evident at the seams. Your installer
should take care to make sure seams are not placed in the center or
Dyelot Variations
Color and/or texture may vary from dyelot to dyelot. Two dyelots
should never be seamed side by side, however they may be used in
areas separated by other flooring surfaces or on stairways.Fading/Color Loss
As in all textile products, carpet is subject to color changes over
time. This can be due to a variety of things, but is usual y caused by
exposure to ozone, direct sunlight, certain cleaning agents, benzoyl
peroxide and other household items. Window treatments can go a
long way in protecting your carpet from harmful ultraviolet rays.Matting/Crushing
Some degree of matting and crushing is unavoidable, especial y in
high traffic areas and pivot points. Extra care in vacuuming these
areas will go a long way in decreasing the degree of noticeable
crushing. Indentations from furniture or heavy objects are inevi-
table. Utilizing furniture coasters under the legs of heavy furniture
will help minimize this condition. Brushing the affected areas with
your hand or fingertips will usual y hasten the recovery of the
Roll Crush
This condition is caused by the weight of the roll on itself, and gen-
eral y occurs during transit from the manufacturer to the installer.
Roll crush marks are characterized by width-wise lines that appear
darker when viewed from one direction, and then appear lighter
when viewed from the opposite direction. Roll crush cannot be
prevented and will usual y dissipate on its own with normal use and
frequent vacuuming. In the most extreme cases, the crush marks
can be corrected with the application of steam to the face of the car-
pet by a professional carpet cleaner.
Carpet must be installed following the Carpet & Rug Institute
Standard for Residential Instal ation, Publication #105. Carpet
damaged by improper instal ation methods are not covered by
Depending on the dimensions of your room(s), one or more seams
any warranty. Examples of improper instal ation are damage from
may be required to complete the instal ation. Seams are never invis-
knee-kickers and/or power stretchers, wrinkling due to insufficient
ible, however certain types of constructions are able to minimize
stretch, frayed seams due to lack of seam sealer and seam peaking.
their appearance. Visibility of seams is not a manufacturing defect.
Contact the International Floor Covering Installers Association for
a list of certified carpet installers at (816)231-4646.
Shading is a change in pile direction, often caused by footprints and
Warranties exclude carpet not maintained in accordance with
vacuum marks, that results in what appears to be a change in color.
the guidelines outlined in the “Care & Maintenance” section of this
This is actual y caused by the light reflecting in different ways, de-
pending on which way the nap is laying in a particular area. Fibers
that are laying down will reflect light differently than those that are
Warranties exclude carpet which has been put to commercial use,
standing up. This is a normal characteristic of cut pile and cut/loop
abnormal use or conditions, or abused in any way. “Commercial
use” includes, but is not limited to, use in a store, office or other
place of business. “Abnormal use or conditions” includes, but is not
Shedding
limited to, water damage from plumbing, storm or flood, damage
Shedding is a normal characteristic of new carpets and will de-
from smoke or fire, damage from improper cleaning methods or
crease over time with frequent vacuuming.
materials, and from improper maintenance. “Abuse” is any use of
the carpet that is unreasonable considering the normal and expect-
Sprouted Tufts
Occasional y, a buried tuft works its way to the surface and stands
up higher than the rest of the carpet tufts. Simply snip the sprouted
Warranties do not cover damage or appearance changes on car-
tuft with sharp scissors and vacuum as usual. Never vacuum carpet
pet installed on stairs, in bathrooms, kitchens, outdoors or in areas
with a visible sprouted tuft as it may get caught on the vacuum and
subject to other than ordinary shoe traffic.
Warranties specifical y exclude any consequential or incidental
Wrinkles
damages incurred should your carpet need to be replaced for any
Wrinkling (sometimes referred to as “buckling”) can sometimes
occur after the carpet has been installed for a period of time. This
is usual y the result of improper carpet cushion, or the installer not
We recommend a pad of no greater than 1/2” in pile height. All
following the recommended instal ation guidelines found in CRI-
warranties will be voided if carpet is installed over pad with a pile
105. The CRI-105 guidelines can be found at www.carpet-rug.org
and are the standard in the industry for carpet instal ation.
Royalty provides a one-year limited repair or replacement war-
ranty. Royalty warrants (to the original purchaser only) that the
General Terms and Conditions of Warranties
carpet will be free from manufacturing defects for a period of one
year from the date of invoice. This repair or replacement warranty
Only first-quality carpet (not seconds or promotional items) can
does not cover inherent characteristics covered in the “Character-
istics” section of this website. This warranty covers manufacturing
defects only, and not damage caused by abuse, improper or inad-
Warranties apply to owner-occupied residences, and to carpet
equate maintenance, or due to the use of improper pad or damage
purchased by the tenant in a rental dwelling. Time-share dwellings
are specifical y excluded. Warranties are extended only to the origi-
nal purchaser and are not transferable.
Depending on the fiber type used in your specific carpet selec-
tion, additional warranties from either Stainmaster (www.stainmas-
Warranties do not apply to carpet which has been bound into
ter.com) or Wear-Dated (www.wear-dated.com) may also apply.