Help Center

Thank you for contacting us at Radaris.com. We’ve compiled this list of frequently asked questions and answers to help you better manage your account but, if you don’t find what you’re looking for, you are always welcome to write to our customer service department.

General

Radaris.com is a powerful free people search engine. People search is a tool for finding people and a way to know each other better - To discover, reassure and learn about the people you live with.

Some common reasons people need to know each other better include;

Finding a lost friend or family member

Researching business partners

Verifying a new roommate

Meeting an online date

Radaris.com is the most advanced people search engine in the US. Our innovative algorithms help you to instantlyfind people using as much or as little information as you might have.

Every personal profile contains the latest information publicly available about that person. The data is compiled from many open sources available across the internet including social media, publications, and online references. Here is a list of Radaris' most common public records sources.

In this new transparent world, Radaris creates unique opportunity for people to instantly learn more about others.

By using Radaris.com services you receive great benefits because you can learn about people prior to dealing with them. We call this Risk Management. It provides enormous value to your business and allows you to create better relationships in almost any area. You can read reviews of service professionals, run background checks, view references, publications, social media profiles and posts. You can also find much needed contact information – phones, addresses, emails, social networks, intellectual property records and much more.

Public Information

Public information is considered any information that is available for any person to see without identity verification as required by law. It is open to everyone. Such records may include property records in town hall, government records, criminal records, and sex offender records. Public information can also be posted openly on the internet with the intent for such information to be public and viewable to everyone.

Most public information is obtained from government offices, courts, directories, open online sources, libraries and news sources. Other sources include companies such as LexisNexis, Acxiom, Equifax, Experian, Facebook and YouTube. Here is a list of Radaris’ most common public records sources.

Certain types of information will not be used by Radaris regardless of whether that information is available through public sources. These include social security numbers, information about children under the age of 18, health-related information, bank and credit card information, credit rating information, court ordered or subpoenaed data and all other information that is explicitly prohibited by law from disclosure.

To sign in to your existing account, visit our homepage, and in the upper-right corner of your screen, click “Login”. From that Login window, login with your social account or select, "Login with email", enter your email address and password, then click "Login".

Simply log in using your existing Radaris email and password. However, do not check the “Remember me” box and you will need to remember to log out when finished working.

Be aware that when you log in, a cookie is set on your computer. After the cookie is set, you don't need to log in again unless you close your web browser. If you do not want a cookie stored on this computer, just click “My account”, then “Sign out” at the end of your session to clear the log-in cookie from the computer's hard drive.

When you sign in with Facebook, LinkedIn, or Twitter, your search results will expand to include your friends and associates from each social network, significantly enhancing your search results. Because your privacy is our top concern, the people in your social network are never notified about your use of Radaris.com.

During your next purchase, open the “My Credit Card” dropdown menu, and select “Enter credit card information” to use another credit card. For existing memberships, there is no option to change the credit card currently being billed monthly; you may cancel the existing membership and purchase a new membership using the new credit card.

Radaris.com does not maintain a database of public records. All data found using Radaris.com comes from public records databases. Therefore, we cannot add you to the records. We simply give you the ability to search those records.

Simply log in using your existing Radaris email and password. Be aware that when you log in, a cookie is set on your computer. After the cookie is set, you don't need to log in again unless you close your web browser. If you do not want a cookie stored on this computer, just click “My account”, then “Sign out” at the end of your session to clear the log-in cookie from the computer's hard drive.

If you are not receiving purchase receipt emails from Radaris, please check the spam folder or junk box in your email. Also, please make sure your email address matches the mail you used to register with Radaris.

For accounting purposes, Radaris does not close registered user accounts.

To cancel a subscription, please log in to your account and click on “My account” for a drop down menu. From that menu, select “My purchased reports”.

You will see a yellow “Membership” box, where you can click on “Upgrade & Manage”. Then, click on the red “X” next to your active account. Your membership will be cancelled immediately and no further charges will be billed.

Please retain any Order ID numbers associated with any purchases that you have made, along with the last 4 digits of the credit or debit card(s) used for purchase, should you need to contact Radaris customer service. If you don't have a membership, you will not see a cancellation link.

Reports & Running Searches

Radaris compiles its information from publicly available sources and from third-party data suppliers.

The most common sources of these data are federal, state and government agencies. Those sources can include; property transactions, voter registration, postal address change requests and more. Additionally, phone companies, contests and sweepstakes frequently share information publicly.

Login at the top-right corner of any Radaris page.From “My Account”, click on the “My purchased reports” link in the menu. There you can see a list of your ordered reports and you can click on any report to view it.

If you only need a single report, please be sure to purchase either our $5.95 one-time-charge Advanced People Searchreport, our $49.95 one-time-charge Background Report, or our $4.95 one-time-charge Reverse Phone Lookup report.

Please be aware that if you select and purchase a discounted option, your card will be billed for a monthly membership fee unless you cancel the service prior to the expiration of the free trial period.

No, Radaris is not a consumer reporting agency. Radaris cannot be used to run an employee background check. Employee background checks are governed by the Fair Credit Reporting Act (FCRA) and should be purchased from a consumer reporting agency as defined by the FCRA.

Data found on Radaris.com are updated whenever new information is found. Our goal is to provide the most updated information available. We maintain partnerships with several premium information providers who work very hard to keep records as current as possible.

Prior to buying a report, we list all data categories that will be included when you buy a report. However, not every category will have a record. The report must be run and completed to determine its contents. (e.g. If John Smith does not have a criminal record, that category will be empty.)

Here is a general overview of record categories contained in each report.

Membership

#1 - The Radaris Basic Membership Plan is $24.95 billed monthly. You may purchase a membership directly or experience a 3-day trial membership with the purchase of a single report. This plan includes unlimited Advanced People Search reports and discounted Background Checks that can be purchased separately for $19.95 while the membership is active - a 50% discount off the regular price of $39.95.

#2 - The Premium Membership Plan is $49.95 billed monthly. This plan includes unlimited Advanced People Search reports and discounted Background Checks that can be purchased separately for $3.95 while the membership is active - a 90% discount off the regular price of $39.95.

Radaris developed the following policy and instructions to help you cancel subscriptions:

You can cancel your subscription at any time simply by logging into your account and selecting "Membership" from the "My account" drop-down menu at the top right. You will see a blue "X" to the right of any active memberships. Clicking on this X will cancel you membership and is effective immediately.

Alternatively, you can write to us at, customer-service@radaris.com, and a representative will assist you in your request. If you were already charged a subscription fee, please contact our customer service department and we will be happy to issue a refund for any unused membership.

We will issue a refund of subscription fees for any unused memberships that were charged to your account within the past 30 days.

During the purchase process, there is an option to purchase a monthly membership subscription in exchange for a lower purchase price on your first report.

If you were already charged monthly subscription fees and you did not use it to get free reports, please contact our Customer Service department and we will cancel your membership. We will issue you a refund of subscription fees that were charged to your account within the past 30 days.

#1 - The Radaris Basic Membership Plan is $24.95 billed monthly. You may purchase a membership directly or experience a 3-day trial membership with the purchase of a single report. This plan includes unlimited Advanced People Search reports and discounted Background Checks that can be purchased separately for $19.95 while the membership is active - a 50% discount off the regular price of $39.95.

#2 - The Premium Membership Plan is $49.95 billed monthly. This plan includes unlimited Advanced People Search reports and discounted Background Checks that can be purchased separately for $3.95 while the membership is active - a 90% discount off the regular price of $39.95.

You can always cancel your subscription at any time.To cancel a free trial or monthly membership subscription, log in to your account, then click on “My account” for a drop down menu. From that menu, select “My purchased reports”.

You will see a yellow “Membership” box, where you can click on “Upgrade & Manage”. Then, click on the red “X” next to your active account. Your membership will be cancelled immediately and no further charges will be billed.

Please retain any Order ID numbers associated with any purchases that you have made, along with the last 4 digits of the credit or debit card(s) used for purchase, should you need to contact Radaris customer service. If you don't have a membership, you will not see a cancellation link.

If you were already charged monthly subscription fees and you did not use it to get free reports, please contact Radaris customer service department and we will cancel your membership. We will issue you a refund of subscription fees that were charged to your account within the past 30 days.

If you see unauthorized charges on your credit card or bank statement, please contact Radaris customer service immediately. We take fraud and identity theft very seriously, and we will work with you to rectify the problem as soon as possible.

Radaris does not tolerate credit card fraud. No expense will be spared and all fraud will be prosecuted to the fullest extent of the law. In addition, we will pursue civil legal action seeking any loss of income related to the fraud, including business, legal fees, research costs, employee down time and loss of revenues.

In the event that the chargeback opened with your bank as "unrecognized transaction" is ruled in your favor, we will undertake our own investigation. If we determine that a transaction was made with your consent, Radaris may use a third-party collection agency in an attempt to recover fraudulently disputed charges plus additional costs, and your account may be reported to all credit bureaus as a delinquent collection account. This may severely damage your credit rating for the next seven (7) years.

You will only be billed when you make a new purchase, such as an Advanced People Search report, Reverse Phone Lookup report, or Background Check and when your membership subscription is upgraded or automatically renewed.

As a general policy - all sales are final. However, we do offer full refund for all unused membership fees, for empty reports or reports about a wrong person. We will work with you to make your experience with Radaris a happy one.

Oftentimes transactions are declined by the bank because the billing address did not match, or the security (CVV) code did not match. The charge may still appear on your bank statement because your bank “pre-authorizes” this transaction and reserves funds. However, the money is not deducted from your account. Your bank releases such funds back to your account usually within 24 hours; however, in some rare cases it may take up to 20 business days.

Service Professional Reviews

A detailed, comprehensive and strictly professional review of a business man or woman's work ethic or quality of services.

Like Yelp but for people – doctors, plumbers, roommates, mechanics, nannies, landscapers, and more.Combined with the universal people directory, Radaris Reviews give you a fuller picture of the person you’re researching.

Anyone can leave a review of another person based on personal knowledge of that person and only in their professional capacity.

Are they good at what they are doing?

Would you recommend that person or their services?

What are they best at?

Write a professional review of anyone you've worked with or check a person's reputation prior to hiring them. Radaris Professional Reviews greatly empower consumers against unfair businesses. If you are not happy with the quality of services provided – let the world know about your experience!

Everyone who is about to enter into a new relationship with someone they don’t personally know needs to check their reviews - just like a personal reference, but from someone you don't know. There are many similar services, but Radaris Professional Reviews stand out because of the combination with our universal people directory.

The most common sources of these data are federal, state and government agencies. Those sources can include; property transactions, voter registration, postal address change requests and more. Additionally, phone companies, contests and sweepstakes frequently share information publicly. Here is a list of Radaris’ most common public records sources.

Yes, Radaris uses cookie technology to simplify your user experience, to prevent fraudulent transactions, and to identify a breach of our terms of service. Cookie collection information and its use are covered in our Privacy Policy.

Customer Support

If this Help Center does not answer any question you may have, feel free to contact Radaris customer service by simply clicking the blue “Contact” link at the bottom of every page.

We strive to respond to every inquiry within 48 hours. Our electronic support is a faster way to get our staff working on your issue, plus it’s available 24/7.