Accessibility

Appeals

ICTC ADA Reasonable Modification Appeal Procedure

Any person who believes she or he has been discriminated against in obtaining Reasonable Modification may file an appeal of the denial of the modification request. ICTC has a process for recording, investigating, and tracking appeals from qualified individuals. The appeal forms are available at ICTC offices or on the ICTC websites; www.ivtransit.com and www.ivtaccess.com and www.ivtride.com

Any person who wishes to file an appeal regarding a request for Reasonable Modification that was denied may do so in writing via fax, email, or in person:

If more information is needed to evaluate the appeal, ICTC may contact the person filing the appeal. If the information is not received within 30 days from the date of the original appeal, the appeal will be marked undetermined and closed.

ICTC will coordinate a meeting of the Americans with Disabilities Act Advisory Committee (ADAAC), who will review the appeal and make a recommendation to the Executive Director.

The Executive Director will issue a Letter of Finding or Letter of Closure.

The Letter of Finding will summarize the appeal, interviews conducted and explain the actions to be taken by ICTC to address the appeal.

The Letter of Closure will summarize the appeal, interviews conducted and explain how ICTC has determined that the appeal is not warranted and the appeal will be closed.

Title VI The Imperial County Transportation Commission and its transit operators are committed to ensuring that no person is excluded from participation in, or denied the benefits of its services on the basis of race, color or national origin as protected by Title VI of the Civil Rights Act of 1964, as amended. If you believe you have been subjected to discrimination under Title VI, you may file a written complaint with the Executive Director, ICTC, 1405 N. Imperial Ave., El Centro, CA 92243.