FAQs

The purchase of our product is just the beginning of a long-lasting relationship between us and our customer. Be it product knowledge, or help planning your next adventure, if you need us for any reason, we urge you to reach us: 1-888-708-7824, or contact@bestmadeco.com. In the meantime here's a list of questions we're frequently asked, with some helpful answers.

*Please note that we are only collecting wholesale interest at this time.

Why an axe?

Good question! A Best Made axe is a tool for survival and productivity and at its heart it's a symbol of many admirable virtues. The axe — the oldest and most invaluable tool known to mankind — can not only function as your lifeline in the wilderness, but at home it can be a magnificent window into that wilderness. Like all our products, we hope our axes will inspire you to reconnect with your hands, craft, and nature.

Why do you paint your axes?

We paint our axes as a measure of respect for this tool and all that it represents. The tradition of adorning tools is a long and storied one, upon which we are proud to have cast a bold and fresh coat of paint. Our axes have been featured prominently in exhibits, magazines and newspapers, and are collected and admired the world over.

How does your apparel fit?

Our apparel is what we consider a classic fit. It’s neither slim nor oversized. We offer fit guides with measurements to help with the decision on which size apparel will fit you best. Contact us with any questions or for more information regarding apparel sizing.

How do I return an item?

If you are not satisfied within the first 30 days of your purchase, we will accept a return and process a refund.

Returned products can be sent to the following address. Please complete the return questionnaire found on the back of your original packing slip.

Best Made Co.
350 Omega Parkway
Shepherdsville, KY 40165

Do you offer sharpening services?

No, but there are a few guys on the crew who would be glad to walk you through it. We’ll share what we know about stones, sharpening technique, and steel, and get you set up to sharpen all the blades you own (no doubt friends will start asking). If you’re in the area, keep an eye out for our Axe and Knife Restoration Workshops, or catch us at 36 White and we might be convinced to give a crash course.

Does your Axe Guarantee cover overstrike damage?

No. Overstrike, which is easily identifiable by impact damage around the helve shoulder resulting in cracked wood, is not a fault of the axe but of the user. In care and in use, the axe should be treated patiently; swing mindfully and overstrike will not be an issue.

Will you customize my axe?

Check out the Custom Axe Program in the Axe Shop collection. We’ll work with you to design a custom Hudson Bay or Felling Axe with the colors and pattern of your choosing. The minimum quantity for a custom order is 6 axes.

Do you wholesale?

We don’t yet have a fully-fledged wholesale program, but we are actively collecting interest. Feel free to reach out, and we’ll keep you in mind when we get the program up and running.

Where do I direct press requests?

Send those over to press@bestmadeco.com. Thanks for spreading the good word!

What payment methods do you accept?

Best Made Company (www.bestmadeco.com) accepts all major credit cards: Visa®, MasterCard®, American Express®, Discover®, Diner's Club, JCB, and Best Made Gift Cards.

Best Made Guarantee

Best Made products are built for life. We will replace or refund any purchase that does not meet this standard.

Our Commitment to Our Customers

The purchase of our product is just the beginning of a long-lasting relationship between us and our customer. We seek to proactively educate and inspire our customers through workshops, handbooks, and online features. Be it product knowledge, or help planning your next adventure, if you need us for any reason, we urge you to reach us: 1-888-708-7824, or contact@bestmadeco.com.

Privacy Policy

Information Collection, Use, and Sharing

We collect customer information in order to improve our services and catalog, and to offer personalized outreach. We respect your right to privacy. You may opt out of information collection at any point, and decide how your information is used. You may edit or remove any personal information collected in the process of standard business interactions. If you have any questions about our privacy policy or would like to adjust your personal information, you can always reach out to us at
contact@bestmadeco.com
or
646-708-7824.

Non-personal information (IP address, browser data, etc.) is collected automatically by our website service, and is used solely for analytical purposes. We use 3rd party services such as Google Analytics to collect and process data, to improve the quality of our website and outreach.

We use an outside shipping company to ship orders, and a credit card processing company to bill users for goods and services. These companies do not retain, share, store or use personally identifiable information for any secondary purposes beyond filling your order.

Unless you ask us not to, we may contact you via email in the future to tell you about specials, new products or services, or changes to this privacy policy.

We may disclose customer information in the event of a merger, acquisition, or bankruptcy.

We reserve the right to disclose customer information as required by law.

Your Access to and Control Over Information

You may opt out of any future contacts from us at any time. You can do the following at any time by logging in to your account, or by contacting us via the email address or phone number given on our website:

See what data we have about you, if any.

Change/correct any data we have about you.

Have us delete any data we have about you.

Express any concern you have about our use of your data.

Security

We take precautions to protect your information. When you submit sensitive information via the website, your information is protected both online and offline.

Wherever we collect sensitive information (such as credit card data), that information is encrypted and transmitted to us in a secure way. You can verify this by looking for a closed lock icon at the bottom of your web browser, or looking for "https" at the beginning of the address of the web page.

While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees who need the information to perform a specific job (for example, billing or customer service) are granted access to personally identifiable information. The computers/servers in which we store personally identifiable information are kept in a secure environment.

Orders

We request information from you on our order form. To buy from us, you must provide contact information (such as name and shipping address) and financial information (like credit card number, expiration date). This information is used for billing purposes and to fill your orders. If we have trouble processing an order, we'll use this information to contact you.

Cookies

We use "cookies" on this site. A cookie is a piece of data stored on a site visitor's hard drive to help us improve your access to our site and identify repeat visitors to our site. For instance, when we use a cookie to identify you, you would not have to log a password more than once, thereby saving time while on our site. Cookies can also enable us to track and target the interests of our users to enhance the experience on our site. Usage of a cookie is in no way linked to any personally identifiable information on our site.

Updates

Our Privacy Policy may change from time to time and all updates will be posted on this page. If you have questions regarding our privacy policy contact us at
888-708-7824.

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