Our Promise to You

...as quickly as we can!

Like you, we want our new goodies as soon as possible. With this in mind, we aim to dispatch orders within 24 hours of ordering (weekends and public holidays excluded). We are also determined to offer the most reasonable delivery rates available using a combination of An Post standard delivery and Fastway Courier services. Orders over €40 are shipped FOR FREE within Ireland and Northern Ireland. Please see below for options.

If for any reason there is a delay in processing your order we will send you an email with an updated delivery date.

Collection: If you’re lucky enough to be able to visit us in-store, please select ‘Collect In Store’ during checkout and we will have your purchases ready for you.

All orders will be processed in Euros (€), please check with your bank for the most current exchange rate if ordering in another currency.

Please see above for all shipping costs, there are some exceptions for items sent outside the Republic of Ireland, such as surfboards. Please contact us directly for a quote for shipping surfboards outside ROI and NI.

Please feel free to contact us with any questions with regard to postage/delivery options.

WARNING: IMPORTANT

Upon delivery please check all items have not been damaged in transit before you sign for them. If any damage is visible, please ensure you sign as "Damaged" and you are within your rights to refuse and ask that they are returned to the sender.

It is your duty to inspect and confirm that the goods are in good condition before signing.

If the goods are damaged and not signed for as such, Jelly Fish Surf Shop cannot accept any liability and the item will not be replaced or reimbursed.

Delivery of Surfboards and Bodyboards

It is especially important to THOUROUGHLY inspect surfboards before signing for them. They are fragile items and can be damaged in transit despite everyone’s best efforts. In the event that a surfboard is damaged, please sign “Damaged”. It is within your rights to refuse delivery of a damaged board and have it returned to sender. In this event, please contact us immediately. Upon return of the damaged board, we will issue a refund/exchange.

RETURNS

If for any reason you are unhappy with your purchase, you can return it to us in its original condition (with packaging and tags intact) within 28 days of the purchase date. Sale items must be returned within 14 days.

We will either exchange the item or issue a full refund (less the original postage). Please note that if goods are not returned in the condition in which you received them, we reserve the right to refuse such returns.

Returns Procedure

For Postal Returns:

Fill in returns form you received with your tracking number via email

Post it back to us in the original condition with tags/labels attached.

Please post to the following address:

Order Returns Jelly Fish Surf Shop Spillers Lane Clonakilty Co. Cork

You can also return your purchase to us in store – make sure to bring your receipt.

Upon receipt and check of returned items we will exchange and repost new selected purchases or we will issue a refund less the original postage cost.

Wetsuit Warranty Issues

If you encounter a warranty issue with your purchase please call or email us immediately – do not attempt to repair the issue yourself. We will issue you with a returns number and further instructions. Wetsuits must be clean and dry before returning. We are not able to process wet or dirty wetsuits and they will not be accepted for warranty issues.

Order Cancellations

If you wish to cancel your order please call up and speak to us immediately and always back up with an e-mail to [email protected] quoting your order number.