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FAQs

No. Normal wear is expected on vintage items. I will do my best to point out any obvious flaws and provide as much detail as possible in photos, but if you have any concerns please contact me before purchasing.

Steph Piontkowski Shop (seller) is not responsible for damage during shipment. If you would like your item insured against damage or loss please select the appropriate shipping method from the options or add a note to your order if there is not one available. The buyer is responsible for the cost of insurance. I will send a special listing to pay for insurance and/or any upgrade in shipping required to add insurance. If your item has arrived damaged and you have purchased insurance or your chosen shipping method includes it, please file a claim directly with the carrier service.

For any vintage items please look very carefully at the photos. These items are used and generally show signs of age and use. I do my best to note any details or flaws, but pictures are always the best representation of the item you are purchasing. If you have questions about the condition or quality of the item please contact me before purchasing.

If you have selected free local pickup as your shipping method, you have 14 days to pick up your item. Please send me a message to coordinate the date and time.

I do not accept refunds or cancellations for any reason. If there are extenuating circumstances delaying pickup, please contact me and we will try to make arrangements. I am a very reasonable person, but I cannot hold orders because you are busy. I have a very small storage area and sold items must move. If you are unable to pickup in the 14 day time frame I will send you a listing to pay for shipping your item.

We take intellectual property concerns very seriously, but many of these problems can be resolved directly by the parties involved. We suggest contacting the seller directly to respectfully share your concerns.