This course will show you how to understand people and conflict. It uses SDI (Strength Deployment Inventory) to show you how you appear to others, why certain groups of people will frustrate you and how to deal with them as well as neutral, practical ways of diffusing conflict. This simple to understand tool belies its power in creating neutral language to discuss what are usually seen as tricky problems.

Objectives

By the end of this course you will be able to:

Create trust and respect in relationships

Understand why people are motivated to do the things they do

Create cohesive teams who understand each other

Work and perform at higher levels

Reduce the stress caused by conflict in the work environment

Gain time and increased productivity

Help people work together without accidentally causing conflict or tension

Learn what motivates you, enabling you to choose activities that will make you feel most satisfied