Privacy and security

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Security

This vendor has completed the security self-assessment and shared the results with Atlassian.

Cloud app vendors are encouraged to complete a yearly self-assessment of their data security practices. This information is self-reported by vendors, and Atlassian is not responsible for the security or integrity of this app.

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Reviews for cloud

Installed through Altassian's Universal Plugin Manager for my Altassian cloud-hosted Confluence and it just doesn't work. It added a button for 'Edit Attachment', but clicking on it would return an unspecified error with a link to submit a support ticket. I have no intention to continue the trial so didn't follow up on that offer.

Reviews for server

GoEdit removes the tedious process of manually saving a file, editing it and uploading it again to Jira only to have two files of the same name in Jira. What might confuse the first time users is that the add-on needs to install an application on your local PC to enable the integration. After using the add-on editing function, the GoEdit process stays open on the local PC and does not close automatically - an automatic close could be useful. All in all, the add-on saves time and disk space and I would recommend it.

Really useful add-on, makes editing any kind of file in Confluence a piece of cake. Nice feature is the "Replace function": keeps the number of attachment versions under control. Works great on Mac and Windows

Great plugin and amazing support.
It's not often a plugin directly addresses the EXACT problem I have, and fixes it -- but this one does.
I'm rolling out a new process which involves attaching an XLS to a jira task, and assigning it to people to update.
Without this plugin, that means the user has to download the attachment, editing it, saving it, dragging the file back into jira - easy maybe for us sysadmin experienced old hands, but quite a high barrier of entry to new Jira users who are more used to updating email attachments in MS Outlook and forwarding on emails with the new data embedded.
This plugin allows these non-engineering types (yes, these people work in Finance and are Very Busy People) to seamlessly open up the workbook, edit, hit save and then confirm in the browser that they want to update the jira attachment. A few clicks and they job is done.
Works for Word too.
It works perfectly on Windows - no admin rights needed too, (it installs a helper onto the users PC). One of my users had it working before I'd even realised the plugin had gone live on my server.
Had some problems deploying on Ubuntu 18.04 due to a technical issue, so raised a ticket. It was answered in ten minutes. We worked out a fix and now it works perfectly for me.
The joy for me is that this is a great feature for all our users, not just the narrow use case I'd envisaged. It works flawlessly. Support is awesome. Not my experience with all Jira plugins, hence me taking time to write this review.
(UPDATE; I just checked. The reply was within 4 minutes of me raising the ticket. That must be unusual. Sure is a record for me)

On the whole a very good and user-friendly tool.
For support it was a little bit tricky to communicate for an issue in the first 3 month after request in january, first feedback end of february, and my new demand end of april.
I would prefer if you as a customer in the meantime receive feedback that is worked on the ticket. So then we came in a real good communication in the last 2 weeks to find the reason for this issue.
Refresh of the first Review from 2018-05-02

that was a tough one for us on all levels. Complex, complicated to reproduce and long stretched over months. We learned our lessons here and will try to have more frequent updates on long-term issues so you as a customer can track the progress and state better.

This add-on is a must-have for users who often edit existing attachments, such as Microsoft Office documents.
And their level of customer service is truly *unreal*: I asked a question that wildly exceeded the scope of GoEdit, yet 12 minutes later they replied with a level of technical insight that is rare enough to be noted.
So in a nutshell, I'm happy to have purchased this add-on.

This plugin is way better then the Confluence internal "office connector". And their customer support is very quick and helpful (even if you are a customer in a complicated enterprise network environment)

Pricing FAQ

Cloud apps are sold as a monthly or annual subscription. You are eligible for support and automatic version updates as long as your subscription is active.

When your subscription renews each month, you are automatically billed for apps based on the number of users in your instance.

If app pricing changes after your initial purchase, there's a 60-day grandfathering period during which you can renew based on the old pricing.

How do I determine my cloud pricing?

Apps are billed based on the number of users in your Atlassian product. Confluence Cloud apps are priced based on the number of Confluence users on your instance. For example, if you have Confluence Cloud (25 users), you pay the 25-user price for apps.

The pricing structure for cloud apps is as follows:

Monthly subscriptions with up to 10 Atlassian product users are billed at a flat rate price.

Monthly subscriptions with more than 10 users are billed per user, starting at the first user.

Monthly subscriptions with more than 100 users are billed per user. The table above provides example pricing at various user levels.

If you've opted for annual billing for your Atlassian product, apps are also billed annually at a discount (12 months for the price of 10).

Do you offer academic, community, or open-source licenses for cloud apps?

Academic, community and open source licenses are not available for cloud apps.

Can I extend my free trial?

For cloud apps, you cannot extend your free evaluation period. All cloud apps are immediately subscribed by a user, and we provide a free evaluation period. This is a minimum of 30 days and ends on the second billing cycle after you first subscribe to the app.

Pricing FAQ

How does server app pricing work?

Server products and apps are hosted on your servers. This app is sold as a perpetual license, and the purchase price includes 12 months of maintenance (support and version updates).

You can renew maintenance after 12 months at 50% of the current purchase price. You can upgrade the tier of your Atlassian product and app licenses at any time. Upgrade prices are calculated based on Atlassian's formula (view example).

If app pricing changes after your initial purchase, there's a 60-day grandfathering period during which you can renew based on the old pricing.

How do I determine my server pricing?

Apps are billed based on the number of users in your Atlassian product. The app tier should match the licensed user tier of the Atlassian product. For example, if you have a Confluence license for 500 users, you should purchase the 500-user tier for apps. Even if fewer users want to use the app than your Atlassian product license, the two licenses should match exactly.

Can I install this app in a Data Center product?

This app does not have a Data Center approved version. Only apps meeting a set of performance requirements for large, clustered environments are approved for Data Center.

However, while server apps are built for single-server deployments, many customers successfully install them in Data Center products. If you're using a Data Center product, Atlassian recommends you contact the vendor to determine compatibility at scale.

For server apps, you can extend your app trial up to 5 times - in other words, for up to six months. Extend your trial by generating a new evaluation license key from Atlassian Marketplace. Click Try it free and you'll be directed to generate a new license. Paste this license key into the app listing in UPM from your Atlassian product, and you're all set.

How can I buy apps for my legacy Jira Server or Confluence Server license?

If you own a legacy Jira Server Unlimited (100+ users) or Confluence Server Unlimited (2000+ users) license purchased in 2012 or earlier, legacy app pricing is no longer available. You have two options for app purchasing:

Purchase the app at the non-legacy Unlimited (10000+ users) tier.

Renew your Jira or Confluence license at a non-legacy tier, then purchase the app at the same tier.