Worldwide Order Management Applications Software Market Shares, 2018: Year of Increasing Order Complexity

Abstract

This IDC study provides the worldwide market shares for order management applications. The market grew at a strong pace in 2018. Growth in the order management market was driven by the need for omni-channel "buy anywhere, fulfill anywhere" processes to support digital commerce.

"Both B2C and B2B sellers must provide flexible and intelligent order management to appease customers' elevated expectations for digital commerce. One way is to provide optimized fulfillment, which is driven by order management systems," says Jordan Jewell, research manager, Digital Commerce and Enterprise Applications. "The vendors that are able to support these more flexibly, complex order management needs while also helping merchants optimize their order fulfillment processes."