Singapore Links

SMRT Taxis

Hotline: +65 6555 8888

SMRT Taxis is one of Singapore’s premier public transport service provider offering public taxi cab transport services island-wide more…

Established in 1987, SMRT has been listed on the Singapore Exchange since July 2000. In its core transport business, we are committed to offering a safe, reliable and friendly travel experience on its extensive network of trains, buses and taxis supported by retail amenities conveniently located within its stations. In its non-fare business, we aim to grow its diversified revenue streams from its taxi operations, rental of commercial spaces, advertising, operations and maintenance services, project management and engineering consultancy.

Today, SMRT is recognised for its standards of corporate governance, corporate transparency and disclosure. We also have a long-standing commitment to make a meaningful difference in the lives of those around us and we do this through a sustained programme of corporate philanthropy, volunteerism and community outreach.

“With over 3000 taxis at your service, you can have your pick of standard taxis, MPVs, London cabs, and even environmentally friendly taxis.”

SMRT Taxis Pte Ltd

The Taxi Operator Licence (TOL) from LTA under which SMRT Taxis is licensed to operate a taxi business in Singapore came into effect on 1 June 2003. The licence fee payable is 0.1% of the gross revenue payable on a yearly basis. The TOL is a term licence valid for a period of 10 years and may be extended for an additional 10 years at the discretion of LTA.

The licence will, amongst other things, include conditions to comply with a set of QoS standards, codes of practices and audit directions. The QoS standards specify the level of performance an operator has to meet in three areas, namely, the availability of taxis through radiophone bookings, safety and customer satisfaction.

With deregulation of the taxi industry from 1 June 2003, taxi operators are free to decide on the size of their fleet to meet market demand and to decide on the taxi fare structure.

The taxi fleet is maintained by SMRT Automotive Services.

SMRT Corporation Ltd (SMRT)

SMRT Corporation Ltd (SMRT) is a leading multi-modal public transport operator and a transport engineering and service solutions provider.

Established in 1987 and listed on the Singapore Exchange since 2000, SMRT has a market capitalisation of more than $2.5 billion backed by total assets of $1.4 billion. its annual turnover stands at $802.1 million.

In its core transport business in Singapore, its suite of train, bus and taxi services make a positive commuting experience for the public while lifestyle services within its stations bring convenience to its customers. Defi ning its non-fare business are its growing interests in the provision of taxi services, leasing of commercial spaces, advertising within its network, operations and maintenance services, project management and engineering

SMRT Taxis Review

Call service: My calls were picked up almost immediately and the operators addressed me by name after the first call. I had to wait between two and five minutes for a cab to be assigned to me.

On one occasion, no cab was available and the operator told me to call back later.

My line got cut off once. But the operator called me back on my mobile phone to tell me that there were no cabs available.

Punctuality: I was usually one of the last to leave and arrive. But the drivers asked for my preferred route and were polite.

The longest wait was five minutes, but still well within the stipulated waiting time of five to seven minutes.

Verdict: I got stood up by one of the cabbies at French language centre Alliance Francaise in Sarkies Road. He didn’t bother to call me on my mobile to check where I was. I had to call SMRT to assign me another cab.

I took a SMRT taxi tonight from Maxwell Road Market to Jalan Bukit Ho Swee. When reached, the taxi fare was $10.50. I have only $50 notes in my wallet and I tried to look for small change because the taxi driver said he does not have small change. I only managed to find $9.50. The taxi driver actually told me “you should know that Jalan Bukit Ho Swee:” is near to Maxwell market, you should have small change and his attitude was bad. If the taxi driver has displayed a sign that says “no $50 note” and I still boarded the taxi, I would admit that it is my fault. If he did not display such a note, why is it my fault? Can SMRT please provide a valid explanation? When I tried to be nice and searched for small change but in vain, your taxi driver actually started grumbling until I was so angry and started to tremble and gave him a $50 note and asked him to keep the change and raised my voice at him that he hold his words? Why must your taxi driver bully people when they are nice and only started to be more wary when customers started screaming? Your drivers would be teaching me to be nasty to them… this is the theory of conditioning! Why do we need to be nasty to people when they try to be nice? Can’t we all be cordial? Dear SMRT, if I have more such experiences, I would just remember one thing… be nasty to SMRT drivers or they will take you for a ride.Is this what you really want?

This evening we just arrive in Changi and boarded an SMRT taxi with plate no. SH3189C. Before boarding the driver told us that he is only accepting cash for payment. I am with my wife, my daughter and my 1 year old grandson. When I board the front seat the driver arrogantly told me fasten your seat belt. He is very rude and reckless in driving. Does not even slow down on humps and entering the blocks. He is not mindful that there is an infant inside. Very disgusting we are only here as tourist for a couple of weeks. Sad to say there are like this kind of driver here in this beautiful country of Singapore.

I wish to lodged a complain on one of your driver. On 27 November 2014 at 1915 hrs at the taxi stand opposite Hougang Interchange, a brown Chevrolet cab of yours pointed middle finger at me and argued with me when he cut into my lane suddenly into the taxi stand and i honk him. I did not manage to see his car plate number. Please check on it and do something about it. I seriously had enough of all your drivers.

We took taxi SHD6029M with driver Lim Say Beng from Changi Airport T1 at 11:20pm.
The driver was quite polite and informative.
Unfortunately, the taxi was smelly smoking. Bad impression for arrivals in Singapore.

This happened on 11 April 2015, 630pm -6.45pm. My boyfriend was too tired after work and had to cab home after collecting his online order of 2 authentic basketball shoes from Woodlands 11 to Woodlands Drive 70. He had called the hotline thrice to assist him but they were not helpful at all. We have got no replies as promised by the staff on the phone. We would appreciate if SMRT had actually assisted our case better just like how COMFORT did to their customers.

This happened last Saturday 11th April 2015…. Aaarghhhhh what a driver (SHF 444B)! He spoilt our day! He picked us up from tekka market taxi stand. He was nice. greeted us. Then in the taxi he started grumbling and saying how smelly the car is and all with our marketing stuff in the boot. I got mad and told him off. If you taxi drivers are not happy to pick customers up from market then why do you queue at the designated taxi stands. If you only want to pick up customers that are posh and nice smelling then don’t drive taxis. Be proud of the job that you under took. Don’t look down on your customers. Give us the due respect and we will in return respect you. Thank you.

22 March 2015 (Sunday) at 1pm, traffic flow was light, I was riding my scooter along ECP towards Changi Airport, driver SHB572A (i was quite shaken so i hope i got the number right)went berserk and tried to run me over a number of times and lucky I managed to escape. I was travelling 80-90km/hr. I was on the left lane, the driver blocked me on the 2nd lane, not allowing me to change lane. Then he’ll slow down and change lane to the left. After I overtake, he’ll speed up, tailgate me at close proximity and on his high beam for a long time. After that he’ll overtake me, almost hitting my handlebar, stayed infront of my bike and jammed his brakes. This repeatedly went on for 5min before another taxi had to overtake him and he diverted his focus to that other taxi. The said driver repeated his moves to the other taxi and almost caused an accident. We cannot allow such dangerous cab drivers to be on the road. Though there wasn’t any passenger onboard but that doesn’t give him the right to drive in such reckless and dangerous manner, endangering himself and other road users. I seek for your company to carry out an investigation on the said driver and take the necessary actions against him.

I use Taxis twice a day and nominate SMRT as the worst world wide. Every time I see a brown taxi arrives, my heart stops. I know they not gonna greet or even be polite .
Why should we as the paying client be subjected to this kind of treatment.
Your drivers should be trained to become like Comfort’s drivers – I beg you PLEASE

At 18:20 at 136 Bedok Reservoir road, your driver of SHB 5807B
Picked up an Indian woman who cut our queue and went off like that. This is terrible customer service and this is NOT right. I wish to lodge a complaint against the driver for not being ethical and who saw us first but let the Indian lady go on board.

Fyi. the nets machine installed in the cab also dont work n yor driver told me they dont accept credit card even when I see tht there are credit card payment available. SMRT , make sure tht you look into this issue… very lousy services.. btw. Yor driver is dishonest too. He tried to go a longer route before I told him off..

6413. Booked ur cab n u drove off. “Thanks” for overlooking this heavily pregnant lady waiting for a cab from just now. Despicable. Coulf have at least call the passenger before u decide to cancel the booking.

Hi I lost my iPhone 5s in a grey hyundai cab today. Boarded the cab at 4.40pm at yishun st81 and alighted at hougang st21. It contains important information inside and hope that the kind soul that found it will return it to me asap. Can contact me through this number if found, 9299 7423. Thank you.

Hi I lost my iPhone 5s in a grey hyundai cab today. Boarded the cab at 4.40pm at yishun st81 and alighted at hougang st21. It contains important information inside and hope that the kind soul that found it will return it to me asap. Can contact me through this number if found, 9299 7423. Thank you.

will making a police report expedite your authorise use of tracking the GPS between 0900 to 0920hrs for the involved taxi.
and do your have a webpage where we could identify your drivers alike those identification in the cab with name & picture?

Hi, Not sure how I could check for help.
I boarded a taxi on 29 Mar 14, about 3+am at Sophia Road to Tiong Bahru/Boon Tiong Road and on disembarking from the cab. I forgotten my back pack, grey in colour in the cab. There are office document & a co computer inside the bag. Pls help.

You are greatly well known for breakdowns so this should come as no surprise. I shall start with about more than an hour ago today on 4th February 2014, at accurately 8.27pm, your partner, – SMRT TAXI SHB 5418R, broke down in the middle of CTE-SLE expressway. Let me start with the driver that was driving down the road, a car honked at us repetitively and he ignored it till we both heard a rolling thud. He did not immediately pulled over and waited a while to react to the alarming sound. He told me he needed to check on his vehicle and pulled over at the curb of the expressway. After inspecting, he came back into the vehicle and told me that it was not working and there was some kind of smell that the engine had given out. As a passenger, I immediately panic, a normal reaction to these circumstances. He promised me that he will call your operator and send another taxi to fetch me. After 10-20 minutes on the phone with your helpful operator, who mentioned that SMRT is unable to provide another taxi to pick me up and I will have, no, be required to wait for tow truck to arrive to come get me. Your customer service is a joke. I had no choice but to wait for your all mighty tow truck to come rescue me and the taxi. After much anticipation and waiting in agony, your tow truck EMAS Recovery came. Unfortunately, from what I overheard from the conversation between your taxi driver and the tow truck operator, he is unable to tow the vehicle with a passenger on board. Again, to my dismay, I had to wait for another tow truck to fetch me. All in all, I applaud for your splendid service to not put the passenger first, especially in such emergency situations like this.

In addition, I’d like you SMRT, to imagine such possibilities for example a) if I were in dire conditions to go back home/hospital b) immobile or disabled, require help to move c) pregnant d)have kid/kids and especially babies and so forth. You will be responsible, especially if such person/people require attention or special requirements and your taxis are unable to deliver them promptly to their destination. A second delay would make a huge difference. You are not only responsible for the welfare of your “partners” and your taxis but you are greatly LIABLE for the lives of people. You put people lives at stake.

Therefore I will save you some time. Instead of greatly thanking me for my feedback or issuing your useless apology, I advice you to take action and show some improvement in your company. SMRT is a part of a huge representation of one of biggest Singapore transport corporation. This is a great tarnish to your name and your motto. What was that – moving people, enhancing lives?

I’m a Malaysian & I lost my Mobile Phone during Chinese New Year in Singapore. Unfortunately I do Not know the number plate & which taxi it is so I’m sending this message to all the taxi companies in Singapore. (I do not know the color even bcos I was in a rush) My mobile phone data & files are so important to me, I hope you guys can help.

Lost Item : Samsung Galaxy Note I (Black).
Lost Place: at the Back Seat of the Taxi.
Item Details: Have a black rubbery silicon case (only protect the back of the phone).
Date Lost : 2 Feb 2014.
Time Lost : 5.45pm.
Pickup : Beach Road (In front of Park Royal Hotel).
Drop off : 73, Jalan Tua Kong, Park East Condominium.
Driver Race: Malay Driver.
Driver Age: Above 60+.

If found please contact:
Please contact this number +6013-3322008 / +0342930499.
Email: fxgary@gmail.com

Took a SMRT Space 7 seater cab (SHF 168 Z)from Tanah Merah Ferry Terminal on 1/2/2014 about 6.00pm from the taxi booth. It was a flat fare rate of $50 per trip regardless of short/long distance trip.
My destination was to Jurong West St 71.
When the cab arrived, he help to put our luggage in the cab and ask where we were heading.
When he realized we were heading to Jurong West, his reaction was “Jurong West ah?”
Inside the cab he was still unhappy about our destination, so I told him it’s not as if I didn’t informed about my destination before booking and he said he understands that he blame his bad luck to get my booking.
He was unhappy throughout the journey that he drove very fast in a very dangerous manner which cause him to apply the emergency brakes several times to avoid hitting the front vehicle. He even drove in a zig-zag manner which makes me felt unstable during the ride.
Upon reaching my destination I told him “Uncle next time don’t drive dangerously.My life doesn’t cost $50!” upon which he replied “I drive very smoothly what?”. We had a small dispute which made me decided to lodge a complain against him as instead of apologizing, he challenged me to report him and let me take his cab license plate which I recorded thru my camera phone. Seeing that, he was not happy and told me “u take my photo I also take you photo”. FYI, I only took his license plate photo and not even his photo!
Since he took my photo without my consent and which I’m not sure for what purpose, I made a police report against him just to safeguard myself or rather the photo he took from being circulated.
I am now waiting for the outcome of my complain.
P/S: My cab fare will be less than $50 if I took from a flag down cab or even from booking a cab.

Took a SMRT Space 7 seater cab (SHF 168 Z)from Tanah Merah Ferry Terminal on 1/2/2014 about 6.00pm from the taxi booth. It was a flat fare rate of $50 per trip regardless of short/long distance trip.
My destination was to Jurong West St 71.
When the cab arrived, he help to put our luggage in the cab and ask where we were heading.
When he realized we were heading to Jurong West, his reaction was “Jurong West ah?”
Inside the cab he was still unhappy about our destination, so I told him it’s not as if I didn’t informed about my destination before booking and he said he understands that he blame his bad luck to get my booking.
He was unhappy throughout the journey that he drove very fast in a very dangerous manner which cause him to apply the emergency brakes several times to avoid hitting the front vehicle. He even drove in a zig-zag manner which makes me felt unstable during the ride.
Upon reaching my destination I told him “Uncle next time don’t drive dangerously.My life doesn’t cost $50!” upon which he replied “I drive very smoothly what?”. We had a small dispute which made me decided to lodge a complain against him as instead of apologizing, he challenged me to report him and let me take his cab license plate which I recorded thru my camera phone. Seeing that, he was not happy and told me “u take my photo I also take you photo”. FYI, I only took his license plate photo and not even his photo!
Since he took my photo without my consent and which I’m not sure for what purpose, I made a police report against him just to safeguard myself or rather the photo he took from being circulated.
I am now waiting for the outcome of my complain.
P/S: My cab fare will be less than $50 if I took from a flag down cab or even from booking a cab.

lost a black coloured phone 4 and a small white plastic bag of medicine on 28 january from 11-12pm. in a blue color taxi.Coming back home from joo chiat road to lorong ah soo blk 132. If found kindly contact 90269710 or 97891784 or email ctngjack@yahoo.com.sg.

On Monday morning (January 27th) I took a taxi with my daughter and we forgot her favorite doll, probably in the trunk.
It was as I can remember a Transcab taxi (but not sure at 100%) from McPherson Road to Takashimaya around 10.50 am.
Since monday, my baby girl claims the doll and cry a lot. Her doll lacks her a lot and we would really like to find her. We enclose a photo of the doll and we would really like if you could please forward this message to your taxis.
PLEASE CONTACT us at 81491859 or constance.culot@gmail.com.
Thanks in advance and best regards.

I would like to share with you an incident happened today on the 29/12/2013 at the hdb premises towards 299 compassavle street multi storey carpark on the 2 way lane .
the said vehicle SMRT maroon taxi SHB5557Y was speeding dangerously and very recklessly on the road crossing my lane on the 2 lanes heading towards my direction as seen in the video at the time 11.43.08pm .
he was speeding towards me very fast crossing my lane on two way lane as if trying to cause a collistion to my front and his front causing me to jammed hard brakes to avoid a collision in the video provided.(http://www.youtube.com/watch?v=WWyqlKkDw-Y)
and have totally no regards for safety for vehicles travelling along side with him thus committing a few traffic offences. .he was speeding dangerously at high speed in hdb premises and crossing into my lane no reason although his lane was clear of traffic to try to get me to hit into him head on at time .he unruly driving had caused alarm to my wife in fear of a collision .
I was Shocked and Astonished and i am very sure he would have caused a accident lives in danger and a hazard to other road users.. I almost hit into his car if i didnt jammed brakes on time in the video provided .
I am totally disgusted with his actions and dangerous driving.
He has totally have no regard for safety and also violated traffic rules and regulations.Endangering other motorists behind his car.and also causing distress and alarm towards me. his road and driving manners and ethics should be dealt with severely.
he should not be even fit to be a public road user. please take serious action against this driver.
please look into the video using a driving DV recorder provided at the time and take the appropriate action against this dangerous and inconsiderate taxi driver.the file is too big to be attached , i have uploaded to you tube

Lost a pair of beyerdynamic DT 770 PRO in the taxi on 23rd november 2013, it is inside a headphone bag with accessories and my ipad charger. Please keep a lookout for me. The cab driver took a longer route to checkpoint claiming that he has the right to rejected the direct route to checkpoint ( which cost me an extra 3 dollar more than usual) and rush off immediately after i got off and looking nervous when i tried to flag him down again. Bloody old uncle and still so greedy! It is a maroon colour SMRT cab driver.

SHF107A, shame on you to purposely turn on your headlights high beam at me all the way inside KPE tunnel towards TPE while I was traveling within the speed limit of 70km/h. Do you know how dangerous it is to road users. This happens on the 13 Sept 13 at around 1110pm. I hope SMRT do something about this to such kind of inconsiderate taxi driver

My iPad was stolen by the taxi driver while I was taking some cash from a cash machine as the driver said that the credit card machine in the taxi was not working. Sent a report to the police. Awful company, never use it again! The police is after you, SMRT!

taix car plate no. 5093 eat my change by giving me back shortfall of S$10.00.
He very smart! The fares was S$18.20…. and I gave him S$50.20… He gv me the change of S$22.00 instead of S$32.00 and hurry off…
Now the SMRT and LTA trying to contact him but he off the system and hp.
HOW TO TRUST THE TAXI DRIVER ANYMORE!

hi to the management of smrt taxi….pls inform to the driver…..which I ride him from along yewtee to verde grove 28 of norh 5.that I lost my grocery things iinside of luggage which I about to open the lagguage he ran quickly….so I cnt get it and try to call him to ran to follow but he dnt see me in behind.how come he know when I put my things at the back then he couldn’t remember that I suppose to get after I come down.pls. return if u have a consience of this matter.it is very important those things……it is frying fan I big and small.tanand some grocery in ntuc. and have a frozen meat and fork and veg.and swim suit….tnx this my number 90546976.

I am an old man who have difficulties walking so I use a walking stick. I also wear braces for spinal support. I alighted from the MRT and walked towards a bus feeder service. While I was crossing carefully, a SMRT suddenly switched lanes as I gathered passengers could had given instructions to keep right to turned right and he was also racing to beat the traffic lights which turned amber. He almost knocked me down had I not jumped aside to the raised pavement at the middle of the road.

He just drove off after this. But his taxi was stopped at the red traffic light a short distance ahead. I told him he could have killed me. Did he apologized? No, he blasted his horns as I opened this empty front seat on the passenger’s side to talk to him but he used his horns to drown out my complaints. He even showed his middle finger at me before he drove away.

Yes we are not a graceful society yet but we are moving towards this direction. As an adult, he should have just apologized. I said I would make a complain, he replied xxxx SMRT management and xxxx you.

One day, this recalcitrant and rude driver with his attitude would very likely kill some innocent by stander. The dead could be someone’ son, father or other loved ones.

SMRT must regularly warn their taxi drivers to be aware of their dangerous driving and sack the ones who posed a threat to innocent members of our Singapore Streets.

one of the drivers from smrt taxi giving us very very rude service tonight, he even told me to drop off suddenly from the cab while we got argument about direction of the way, on the middle of the way…
shouting at not only me but also my colleague, it is hw they r providing worldwide customer service with its rude staff….

My friends took a SMRT taxi on last Friday around 7 PM fom Fortune until Havelock Road. They put all their belonging (10 bags) behind the taxi. After they reached the havelock road they forgot to collect all the bags yet the taxi driver also didn’t remind them. We are trying until now to call the SMRt and reported regarding the lost items. Inside bags are a lot of things including ipad etc. If there is any of you read this, you can take all the things and all the bags except there are 2 envelopes inside the Takashimaya bag which is consist only my childhood pictures. Please return the pictures to me. You can mail out using Sing post and didn’t put any name at all. Just send to 2C jalan Pesawat, Singapore 619359. attention to Indah. Those pictures are very precious to me since that are my childhood pictures and we don’t have any softcopy of it anymore. Besides that my dad was passed away already so I have no memories again if that pictures are gone. Please return the pictures only and you can keep the rest is okay for us. I told to SMRT lost and found to inform the driver but they said they couldn’t do it since they have their own protocol.

But trully, or I want is only my childhood pictures return to me since it’s only precious to me and not to you who took it.

I have lost all my education certificate in one of the SMRT taxi (Gold colour) who pick me up by flag down at Hougang Avenue 1/Lorong Ah Soo to Ubi Road 1 via Eunos. The taxi driver is a young indian guy who is holding Samsung Glalaxy Note & Walkie talkie as well. All my document was put inside the pink colour folder. Pls contact me ASAP to 83989778.

I just want to ask for help for my lost canon camera.
I’m not sure if this is the cab we took dated 27/06/12. around 9 pm from Vivo city to Bedok reservoir view. Just in case you found a gold color canon camera pls contact me at 90518443. thanks!

SHC 4469U uncle who was driving on 13th August 2012 between 2245 to 2310 from Compassvale Drive to Tampines St 32, thank you so much for returning back my phone. Your kindness and consideration is truly appreciated. There needs to be more cab driver like you. Again, thank you!

Smrt Mercedes taxi 1080 , I booked this taxi at around 2.20pm today 31 August 2012. He reached my block and just wait for awhile, then I come down he already go. What kind this service he provided? Really bastard , he even ask me to wait I turn back and fetch you. But I already wait for half and hour and couldn’t see him. He really don’t have a good attitude and very rude when he called me told me that he reached.

SHD6116U you bastard, when my mum needs to get to a certain destination even if it is nearby you do not say “waste my time” and refuse to send her. you motherfucker. nobody talks to my mum like that.

This happened on 23 july at 12:03 near tampines mall just one day after her birthday. we were on our way for a massgae appointment I booked for her and for this to happen you really upset the both of us. You were really rude and who the FUCK do you think you are to question us “why you don’t want to walk so near what!”

Firstly you son of a bitch, I didn’t know that we need to give a reason to take a cab. Secondly, we don’t live in the east so we were quite lost and we were running late for an appointment. thirdly, why we don’t want to walk? um.. FUCK YOU THAT’S WHY!

I hope this goes everywhere I’m sick and tired with cab drivers who refuse to pick passengers up. With extra charges and what-nots. And when there’s a passenger you are so picky woah taxi companies you need to get your shit together.

My Name is Khushnoda Kosar and I am on visit in Singapore on official meeting. I lost my wallet (black long travelling) that has my passport inside. I took taxi from Lucky plaza and in car and while riding my bag fell down. My handbag fell down and I think this Slip on the car floor. I request if you can check with all drivers. Tha taxi was red and white and it was an very old taxi. The driver was very old too and wearning green band on his whrist.

I need to fly back on 7th dec and without passoport it is causing alot of difficulty. The driver took me from lucky plaza on 30 night in between 10:00 to 11:PM and dropped at traders hotel cascade road.please contact with all your drivers and ask them to check the back seat under the front seat thoughrly. if found please conact me at 92-301-8480099 or inform at traders hotel reception.

on the 4/2/2013 evening due to heavy rain everyone tried to call a cab.
and it cant get tru or when it get tru no one want to accept the.
booking and you guy made a old lady stand in a taxi Que for 1 hour 20.
min hello is this how you all work everyone tried to help the old lady.
call a cab yet we though smrt are better and I try to.
make the booking 6 dial cab and even tru the hot line.
but what happen. yet I heard some of your taxi driver saying that.
raining day no business and this is not the 1st time I see.
pls look in to this. the location is at tanjong pagar plaza taxi stand.

A fews years back when I’m on road driving or on a bike , taxi sudden turning or sudden STOP , I very very NGRY for all this taxi driver , finally I slowly understand the ans in it , is mostly many “kuku passager” don’t knw where to go by , don’t knw when & where to Stop or don’t knw where to turn into carpark , and giving last min intruction to cabbie….. tis making taxi to sudden slow down / last mins change lane to make turn or STOpping , both party have to play their part. don’t blame them only , but of course some cabbie are cocky but not all are cocky….this is u HENG or SHUI , hopes NO hardfeeling to anybody here.