...It is essential to understand how to write reports and proposals that get read. We write reports in a range of formats and a variety of purposes. Whether you need to report on a product analysis, inventory, feasibility studies, or something else, report writing is a skill you will use again... Learn about: Report Writing, Report editing, Report writing for Management...

...Grounded in sport and exercise science and coaching and leadership, this degree brings together theory and practice to develop your professional skills and academic knowledge to help you excel in the growing global adventure industry... Learn about: Skills and Training...

...To improve customer satisfaction levels, and thus sales. By the end of this seminar you should: Recognise why you need to introduce a customer care programme. Have a plan of campaign to install a customer care programme in your organization. Understand the important customer care skills and... Learn about: Customer Service, Customer Care...

...The course will highlight the importance of selling and the role the team has to play in creating conditions to sell. Suitable for: Food and Beverage Staff to maximise Food and Drink Sales techniques... Learn about: Sales Techniques, Closing Skills...

...Outline the negotiation process and the principles of success. Prepare and plan to engage in negotiations. Deal with objections and reach a win-win outcome. Demonstrate the key skills required in the negotiation process. Suitable for: Anyone involved in negotiating or interested in developing... Learn about: Negotiation Skills...

... so that the trainer can accommodate the learning needs of each delegate Is this the right course for me? Yes, if you want to improve your face to face sales skills... Learn about: Customer Care, Sales Techniques...

...expectations Importance of your role Handling Complaints The Telephone System You will be given the opportunity to use role-play and telephone equipment during the course... Learn about: Customer Care, Customer Service...

... skills both on the telephone and face to face. Facilitator - Your Trainer Laura has worked with many businesses and sales teams helping them develop... Learn about: Objection Handling, Sales Techniques, Customer Service...

... so they come back again and again? This course will invigorate your communication and customer handling skills to create and build rapport and loyalty... Learn about: Customer Care, Customer Service...

... organisations for over twelve years and previously held a number of senior sales positions in variety of industries. All delegates who successfully complete this course will receive a certificate of attendance... Learn about: Building Rapport, Structured Product Brand Talk, Interpersonal Skills...

... competitors may be focused on discounting to gain market share; this training programmes focuses on how to stay firm on price and increase sales by convincing customers of the value you offer. Suitable for sales people with little or no experience and no prior formal sales training. This programme will... Learn about: Following up, Selling to Customers, Closing a Sale...