Listen to an Attendant's Current Greeting(s)

Click Phone System Manager, then Auto-Attendant, under the eVoice header. The Auto-Attendant Menu(s) page appears.

Under Auto-Attendants to the left, click the name of the attendant you want to access. (If there is only one attendant, just proceed to step 3.) Its information displays to the right.

Then:

To hear an auto-attendant's current business and/or after-hours greeting.

Click its Edit button next to Greeting or After-Hours Greeting.

Then:

In the Edit Auto-Attendant Greeting dialog box: Click the Play button next to Current Greeting at the top of the Create New tab.

In the Edit After-Hours Greetingdialog box: Click the Next button, then click the Play button next to Current Greeting at the top of the Create New tab.

NOTES:

IMPORTANT! Do not assume that the verbiage in the Greeting Text to be Read by Computer Voice textbox (if the Automated Voice radio button is selected)—or the Word Count textbox (if the Professionally Recorded radio button is selected—is this attendant's current greeting. Since all greetings are stored in a library, the words shown in either textbox may just be that of the last greeting that someone created.

Besides clicking the Play button at the top of the Create New tab, you can hear that same greeting by clicking its Play button on the View Library tab (that same named greeting has (Current) next to it).

If the Add Auto-Attendant Greeting—or Add After-Hours Greeting—dialog box appears, then it will show System Default as the current greeting, which is a "placeholder" greeting and should be replaced with a new, or other existing, greeting.