Assistant Front Office Manager

Since 1973, BPR has developed and managed unique hotels that were designed to create lasting memories. We strive to bring real passion and creativity into every project. As a family owned company, our team and hotels are a reflection of our core values: To be scrappy and hardworking, to be authentic and humble, to always seek to understand and be committed to growth.

The BPR team is a group of self-starters and outside the box thinkers. We are scrappy individuals who are committed to team growth. To us, every interaction and project is a chance to create a unique experience. It's a chance to roll up our sleeves and work with the resources we have. That's how we got our start.

Today, BPR is a company of 600 employees, with thirteen lifestyle and branded hotels, all unique to the communities they serve. Although we have grown tremendously since the beginning, the same core principles passed down from our founder remain intact. That's why we are committed to finding creative individuals who have what it takes to get the job done.

Help us build something unique.

Managed by BPR Properties, The Hotel Shattuck Plaza is a 199-room boutique hotel located in Downtown Berkeley, less than a 2 minute walk to the lively campus of the University of California Berkeley. The Hotel Shattuck Plaza welcomes its employees into its newly redesigned historic style with the perfect mix of contemporary design and vintage charm. To add to the flavor, the Hotel Shattuck Plaza proudly features ZINO, a Mediterranean cuisine restaurant in the Downtown Berkeley neighborhood. ZINO weaves together flavors and fresh ingredients inspired by 22 Mediterranean regions, food-friendly wines and craft brews from around the Bay. Curated craft cocktails complement tasty mezze, dips and dishes served in beautiful Mediterranean-style tagines. The artistically-designed interiors are refreshing, drawing on inspiration from the land and sea, creating a colorful social gathering place.

The Key Responsibilities:

Be aware of projected occupancy, offered rates and demand in the area and schedule and staff appropriately.

High focus on positive guest experience, proactive service, memory making and "Surprise and Delight"

Focus on supporting the FOM in labor management and scheduling to the business levels

Focus on ongoing training and onboarding of new staff that is aligned to a 4 star experience

Be a constant lobby ambassador and manage the floor

Ensure that the rooms department team members are ready and implementing Legendary levels of service to all guests, engaging both staff and guests.

Monitor public facilities of the hotel, check bathrooms, hallways lobby and parking lot for cleanliness and appropriateness. Work with the housekeeping staff to make adjustments.

Maintain a log to record issues and notes for supervisors and department managers to follow through during operations, disseminate information from logs to all department managers on a daily basis.

Be knowledgeable of all duties performed by the Front Desk Agents, Reservations Agent, Bellmen, Night Auditors including computer and cashier systems, as well as the reservations system including room rates and types of accommodations.

Like what you see? If interested, please apply now to be considered for this position.

**BPR Properties is an EOE M/F/D/V*

For more information, or to apply now, you must go to the website below. Please DO NOT email your resume to us as we only accept applications through our website.

https://www.applicantpro.com/j/954961-143761

About Us

Now is the time to join BPR Properties. With over three decades of experience, we are growing and extend this same opportunity to every member of our team. If you thrive on being challenged, using your expertise to imagine, and experimenting with new ideas, then BPR would like to hear from you.

Work Permit:
Applicants who do not already have legal permission to work in the location of this job will not be considered.

Other: Medical, Dental, Vision, Life & 401k

Management Position: Yes

Description

Who We Are...

Since 1973, BPR has developed and managed unique hotels that were designed to create lasting memories. We strive to bring real passion and creativity into every project. As a family owned company, our team and hotels are a reflection of our core values: To be scrappy and hardworking, to be authentic and humble, to always seek to understand and be committed to growth.

The BPR team is a group of self-starters and outside the box thinkers. We are scrappy individuals who are committed to team growth. To us, every interaction and project is a chance to create a unique experience. It's a chance to roll up our sleeves and work with the resources we have. That's how we got our start.

Today, BPR is a company of 600 employees, with thirteen lifestyle and branded hotels, all unique to the communities they serve. Although we have grown tremendously since the beginning, the same core principles passed down from our founder remain intact. That's why we are committed to finding creative individuals who have what it takes to get the job done.

Help us build something unique.

Managed by BPR Properties, The Hotel Shattuck Plaza is a 199-room boutique hotel located in Downtown Berkeley, less than a 2 minute walk to the lively campus of the University of California Berkeley. The Hotel Shattuck Plaza welcomes its employees into its newly redesigned historic style with the perfect mix of contemporary design and vintage charm. To add to the flavor, the Hotel Shattuck Plaza proudly features ZINO, a Mediterranean cuisine restaurant in the Downtown Berkeley neighborhood. ZINO weaves together flavors and fresh ingredients inspired by 22 Mediterranean regions, food-friendly wines and craft brews from around the Bay. Curated craft cocktails complement tasty mezze, dips and dishes served in beautiful Mediterranean-style tagines. The artistically-designed interiors are refreshing, drawing on inspiration from the land and sea, creating a colorful social gathering place.

The Key Responsibilities:

Be aware of projected occupancy, offered rates and demand in the area and schedule and staff appropriately.

High focus on positive guest experience, proactive service, memory making and "Surprise and Delight"

Focus on supporting the FOM in labor management and scheduling to the business levels

Focus on ongoing training and onboarding of new staff that is aligned to a 4 star experience

Be a constant lobby ambassador and manage the floor

Ensure that the rooms department team members are ready and implementing Legendary levels of service to all guests, engaging both staff and guests.

Monitor public facilities of the hotel, check bathrooms, hallways lobby and parking lot for cleanliness and appropriateness. Work with the housekeeping staff to make adjustments.

Maintain a log to record issues and notes for supervisors and department managers to follow through during operations, disseminate information from logs to all department managers on a daily basis.

Be knowledgeable of all duties performed by the Front Desk Agents, Reservations Agent, Bellmen, Night Auditors including computer and cashier systems, as well as the reservations system including room rates and types of accommodations.

Like what you see? If interested, please apply now to be considered for this position.

**BPR Properties is an EOE M/F/D/V*

For more information, or to apply now, you must go to the website below. Please DO NOT email your resume to us as we only accept applications through our website.

https://www.applicantpro.com/j/954961-143761

About Us

Now is the time to join BPR Properties. With over three decades of experience, we are growing and extend this same opportunity to every member of our team. If you thrive on being challenged, using your expertise to imagine, and experimenting with new ideas, then BPR would like to hear from you.