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Take advantage of your travel consultant's first-hand knowledge – every one of our staff has either lived, worked or travelled extensively throughout Latin America, so they're exceptionally well placed to advise you on all aspects of your holiday. By tapping into their expert knowledge, you'll be able to find out all the best places to eat and drink in your destination as well as when to arrive at popular attractions to beat the crowds.

English is widely spoken in hotels and popular tourist attractions in Latin America, but it will make a huge difference if you can try to learn some of the local language before you arrive. Latin American Spanish and Brazilian Portuguese phrasebooks are available in all major book shops and will help with the essentials: even the basics, such as hola or gracias, will ensure you an even warmer welcome from Latin America's famously friendly locals. If travelling with a tour leader, you may also like to ask him or her to translate for you so that you can speak with people and get an authentic insight into their way of life.

Booking your holiday with a specialist travel company often gives you access to special rates and automatic room upgrades in first-class hotels, as the tour operator may have negotiated a special contract with them. For example, if you book a 3-night stay at the Copacabana Palace – Rio's answer to the Ritz – we'll upgrade you, free of charge, to the room category above the one you're paying for. In fact, since we have close relationships with many high-end hotels across Latin America, we're almost always able to offer upgrades to clients booking first-class properties.

If you have something to celebrate, don't keep it to yourself! Let your travel consultant know so we can advise the airline and hotels, particularly if it's your honeymoon: you have a good chance of a flight upgrade and you'll almost certainly enjoy some perks while you're away - perhaps a room upgrade, champagne or flowers in your room, or private dining arrangements. Special anniversaries and birthdays can have the same effect.

Bo, our Finance Director is a huge asset to our Accounts department, with an unshakable grasp of numbers, razor-like precision and a plethora of experience in the travel industry – he is passionate about travel and has lived and worked abroad.