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Customer Complaint

I received a board back with a note from the customer that the board had a major crack and she was worried that food might trapped requiring a toothpick to clean it out. When I measured with my calipers it measured 0.0085" wide by 0.1655 " long. Surely large enough for a steak to get lost in.

Reminds me of when my mother put a hot cast iron pan on my maple board, as I ran over yelling "noooooo!" She says what? nothing will happen, board splits a hole right in the centre as she sheepishly pulled the pan off. I oiled it up for a bit and it is pretty much fine now. Any other things you can do? I saw your post using an iron and water to fix a board and it was very interesting, just wondering if you have any more tricks for the next time somebody else almost ruins one of my boards.

You seem to making light of your customers expectations? For the prices you charge for your cutting boards I don't see why the customer shouldn't be allowed to expect perfection. No? I certainly will when I order one of your boards.