Losing connection several times a day

Losing connection several times a day

I am losing connection quite a bit. This is the modem, I can see the lights going out. I've had a tech out twice. The modem has been switched out twice. Any help would be appreciated. I've pasted information below.

Re: Losing connection several times a day

Similar thing going on in the 29501 zip code. Not just me, neighbors getting it too. Every night for about a week, and been multiple times a day the last couple days. Each time I get it back online and check the signal levels, the upstream power levels have been progressively increasing. What used to be 39/40 before has crept up to 47/48 now (getting over 51 triggers a reboot).

In the past it has been a bad cabling/connector issue outside my premises, or one of their devices upstream... yet they always wanted to blame either my modem or my dedicated RG6 line (don't recieve tv broadcast, so no splitters in play). The last run of this crud revealed their distribution amp in the big green box was on its last leg... the tech could not find a cleaner port for us (3 unused). Wondering if they ever replaced it at this point...

As a general rule of thumb, check your wiring and connectors as best you can along the route back to their box outside. Make sure they are clean and slightly better than finger tight . No signs of frayed shielding or corrosion... if any moisture gets in there it can wreak havoc.

Something else to verify as well. Make sure the cables are run in a continuous line as best as possible (no excess cable rolled up into a thick coil... if there is that much excess, use a shorter cable), and there are no bad crimps and no potential RF generating devices near the cables (fluorescent lights, fans, microwaves, unshielded speakers, etc.).

It may seem like overkill, but if you have easy access to the grounding block cable junction outside, take a close look at the ground wire connection... might be a bit corroded as well and need some cleaning up. It is something that gets overlooked sometimes. It isn't JUST about the regulations for the whole atmospheric dangers, it also doubles as a sort of backup for ingress protection. If your neighborhood is marginal on signal quality, it won't take much ingress to knock you out of spec... which means everything needs to be grounded well so the shielding actual does it's job properly.

Re: Losing connection several times a day

4^ cell starts at 699mHz, bel;ow that it's broadcast TV with some 5G cellular thrown in down to 610 mHz which will be replacing tv by 2019, and then all the tv will be below 610 mHz with 5g up to 699, and 4G and cellular up to 900