Privacy Policy

Last updated: 17 September 2015

Committed to protecting your rights Palliative Care ACT is committed to using your information responsibly. We are guided by the Australian Privacy Principles.

This Privacy Policy helps you understand why and how we collect and use personal information, and what to do if you have questions, concerns or complaints. We will occasionally make updates to this policy, so we will note the date of the last change at the top of the page).

You are in control of the personal information you provide us. You can choose what to provide to us (including being anonymous or using a pseudonym).

WHAT INFORMATION DO WE COLLECT?

Palliative Care ACT will only ask you for details needed to process your donation. This may include your name, an address to send receipt to, payment details and so on. We only collect information we ask for from you directly.

HOW DO WE SECURE AND STORE YOUR INFORMATION?

We keep some of your personal information our donor and sponsor database, including name, address, phone number, email address (if you have provided them) as well as the amount and date of donation. Physical copies of your information, such as donation forms, are kept securely and destroyed if not needed.

HOW DO WE USE THIS INFORMATION?

We collect personal information in order to process your donation, including providing you with a receipt. We will not provide any of your personal data to any third party organisation, except as may be required by law.

MAKING A QUERY OR COMPLAINT

If you have a question or a complaint about how we manage your personal information or would like to know more, you can contact Palliative Care ACT’s General Manager:

If you’ve made a complaint, the General Manager will acknowledge that your complaint has been received, provide you with their contact details and give you an estimate of when they can update you on the status of your complaint.