Opening hours

Questions?

CVG – CGU

CVG – CGU

ARTICLE 1 – SCOPE AND MODIFICATION OF THE GENERAL TERMS AND CONDITIONS OF SALEThese general terms and conditions of sale apply to any order placed on the sites www.select-paddles.com and www.select-kayaks.comSM composite reserves the right to adapt or modify the present general conditions of sale at any time.In case of modification, each order will apply the general terms and conditions of sale in force on the day of the order.ARTICLE 2-AVAILABILITY OF PRODUCTSUpon receipt of your order, we check the availability of the ordered product (s).In case of unavailability, we undertake within 30 days of the validation of the order either to deliver you the ordered product, or to offer you a similar product at a similar price, or to reimburse you by cheque, or in the form of credit memo.We sell only items available in stock or on order, available from our suppliers.The validation date of the order corresponds to:The date of the order in case of payment by credit card online,The date of receipt of the cheque in case of payment by cheque,The date of receipt of the transfer in case of payment by transfer,In case of exceptional stock breakage on one of the products of your order, we can ship the remainder of your order with your agreement.ARTICLE 3-VALIDATION OF ORDERS AND ELECTRONIC SIGNATURE(Law of 13 March 2000 on electronic signature)Any purchase order signed by the consumer by “double click” constitutes an irrevocable acceptance which can only be challenged within the limits set out in these general conditions of sale.The “double click” associated with the authentication and non-repudiation procedure and the protection of message integrity is an electronic signature.This electronic signature has a value between the parties in the same way as a handwritten signature.ARTICLE 4-PRICEFrench paddle factory reserves the right to change its prices at any time, but undertakes to apply the rates in force indicated at the time of ordering, subject to availability on that date.ARTICLE 5-PAYMENT MODALITIES AND SECURITYIn all cases the payment is made in euros. For non-EEC delivery, invoicing is done without taxes. The shopping cart automatically calculates whether or not the country of delivery is subject to the French VAT (19.6). It is also possible to ship to France TTC, and to provide a tax slip (subsequent refund of VAT) for persons residing outside metropolitan France.You can make the payment:By credit card:Payment is done on a secure banking server.No information is transferred via the French paddles factory website.Payment by credit card is therefore perfectly secure.Your order will be registered and validated upon acceptance of the payment.By bank cheque payable to ‘ French paddles factory ‘ only for holders of a bank account domiciled in France:Your order is then reserved for 7 days.Beyond this deadline, and without receipt of your cheque, it will be cancelled.The order will be processed only upon receipt of your cheque and after validation by our accounting services.By bank transfer:Your order is then reserved for 7 daysBeyond this deadline, without receiving your transfer, it will be cancelled.The order will be processed only upon receipt of your transfer and after validation.Securing:Your credit card details are encrypted using the Secure Socket Layer (SSL) Protocol and never pass clear on the network.French paddle factory does not retain these coordinates after the transaction.This is why they are requested to you again with each new transaction on our site.Retention of title clause:The products remain the property of French paddles factory until the complete collection of the order by French paddles factory.However, from the date of delivery, the risks of the delivered goods are transferred to the customer.The goods remain the property of the seller until full payment (law 80335 of the 12.05.80)Failure to pay:French paddles factory reserves the right to refuse to carry out a delivery or to honour an order from a consumer who has not paid a full or partial payment of a previous order or with which a dispute is in progress the Board of Directors.Any delay in payment will result in a penalty equal to 3 times the legal interest rate, and shall be entitled to compensation for collection costs amounting to €40. Excess expenses may be claimed on justification.NB: the exchange rates are linked to daily variations, the prices displayed different currency of the euro onwww.Select-paddles.comare indicative.ARTICLE 6-DELIVERY MODALITIES AND DEADLINESFor delivery in metropolitan France:General:For the sake of tracking the parcels, we are unable to deliver the orders to the bases or other premises of the armies outside metropolitan France.The products are delivered to the delivery address indicated during the ordering process.All shipments are insured at the actual value of the merchandise.We always advise you to check the merchandise at the time of delivery.In any case, you have a maximum period of 24 hours to notify us of any litigation.Attention, in case of problems, keep the original packaging.We are not responsible for delays due to strikes or natural disasters…Shipping costs:For any order, the shipping costs will be calculated upon validation of your order by our sales team.Shipping times:Any item available in stock is usually shipped within 24 hours.These are average deadlines that correspond to the processing, preparation and dispatch times of your order.At this time, the delivery time of the carrier must be added.Delivery time:The ordered product is delivered by the postal circuit or by an independent carrier, depending on the nature of the product ordered and at the sole initiative of French paddles factory, at the address appearing on the order form.The announced deadlines are indicated at the start of our warehouse.The choice of the delivery method depends on the weight, volume and value of the items.From parcel to delivery:You must check the conformity of the delivered goods at the time of delivery and before signing the shipping slip of the carrier.You must indicate on the delivery note and in the form of handwritten reserves accompanied by your signature, any anomaly concerning the delivery (damaged product…).This verification is considered to be carried out as soon as the purchaser, or a person authorized by it, has signed the delivery order.You must also report by registered mail the anomalies and confirm your reservations to the carrier at the latest within 3 working days of receipt of the item (or articles) and send a copy of this mail to the following address:French paddles factoryZ. I du Haut Coudray6 bis Thomas Edison StreetCustomer litigation service49460 Montreuil-JuignéFranceIf the products require returns, they must be subject to a return request from our customer service within 7 days after delivery.Any claim made outside this period may not be accepted.The return of the product can only be accepted in its original state (packaging, accessories, instructions…).If at the time of delivery, the original packaging is damaged, torn or opened, you must verify that it contains the entire order, and if necessary, note a reservation on the delivery slip specifying the nature of the damage .We recommend that you check your delivery address in the order summary.In the event of an error on the shipping address, the postage for a new shipment will be borne by the customer.ARTICLE 7-RESPONSIBILITIESFrench paddles factory shall not be held responsible for the breach of the contract concluded by reason of force majeure, disturbance or total or partial strike, in particular postal services and means of transport and/or communications, flood , fire.In the case of products purchased to satisfy professional needs, French paddles factory will not incur any liability for any indirect damages, as a result of these, operating loss, loss of profit, damages or expenses, which could occur.The choice and the purchase of a product or a service are placed under the sole responsibility of the customer.The total or partial impossibility of using the products, in particular because of incompatibility of the material, cannot give rise to any compensation, reimbursement or questioning of the liability of French paddles factory, except in the case of a Vice latent, non-conformity, defect or exercise of the right of withdrawal envisaged in art. 8 of our terms of sale.In case of hidden defect, you have the choice to cancel the order, or to keep the product against a price decrease.ARTICLE 8-RIGHT OF RETRACTATIONIn accordance with art. L. 121-16 et seq., of the consumer code, the customer has a period of 7 working days from the date of delivery of his order, to return any item that does not suit him and request the Exchange or refund without penalty, except return costs.Before returning your product, you must have your return agreement number (see art. 9, right of return).The product must be returned in good condition, accompanied by all accessories (notices, accessories, warranties, etc.), in its original packaging, and not used.In this case they will have to be returned to their original packaging, and must not have been opened.ARTICLE 9-RIGHT OF RETURNYou have a period of 7 days from receipt of your parcel to notify our customer service of your wish to return the product to us.From the date of return request, you have 15 days to return the product to us.This condition does not apply in case of return for defect or non-compliance.A prior request to our customer service must be made.The cost of return is borne by the consumer, except in the case of a reference error on our part. We will then reimburse you within 30 days the costs incurred subject to proof.In case of hidden defect, you have the choice between cancelling the order or keeping the product against a decrease in price after a prior request from our customer service.ARTICLE 10-WARRANTY AND SERVICETo be able to benefit from the guarantee of the products, it is imperative to keep the purchase invoice of the product.We remind you that you also benefit from the legal guarantee of latent defects in application of art. 1641 and following the civil code.ARTICLE 11-PROVISIONS OF THE LAW “INFORMATION AND FREEDOMS”At any time, you have a right of access, modification, rectification and deletion of the data concerning you (art. 34 of the law “computers and freedoms” of 6 January 1978).ARTICLE 12-CO-ORDINEES OF THE COMPANYFrench paddles factory co. L6 bis Thomas Edison Street49460 Montreuil-JuignéFrance844 350 272 R.C. S Angers Fax: (+ 33) 02.41.42.46.76For any information regarding the conditions of saleStephane.gourichon@select-paddles.com or + 33 (0) 2 41 42 46 77