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A complainant should:

be honest, transparent and courteous in all their dealings with the complaints handling staff of the Department;

provide all the necessary and accurate details for investigation and resolution of the complaint;

understand that some complaints need a thorough investigation which can take time. There may be cases where the response cannot be as quick as the Government and complainant would like;

appreciate that the Department has to make decisions to safeguard public resources. It will not always be able to pursue an issue to the extent that a complainant would ideally like;

not offer complaints handling staff any inducement to give his / her complaint special consideration. This may constitute an offence of bribery; and