Ch 5: Customer Service & Housekeeping

About This Chapter

Gain a deeper understanding of customer service and housekeeping practices to enhance your career within the hospitality and tourism field. These short and engaging lessons provide you with opportunity to learn effective techniques and industry standards from experienced professionals.

Customer Service & Housekeeping- Chapter Summary

This chapter is dedicated to helping you understand processes and standards in housekeeping and customer service for hospitals, hotels and restaurants. Lessons address such topics as training methods, checklists and management procedures. You will develop knowledge as to why these aspects of hospitality management are important and how they contribute to the success of various types of establishments.

Lessons might be presented in short videos or texts that are accessible at any time on any device. Printable text transcripts are handy reference tools and you can also contact instructors to ask questions about any lesson content. Take self-assessment quizzes to determine how much you have attained from about each topic.

How It Helps

Having a better understanding of customer service and housekeeping practices can be important if you hope to advance in your hospitality career. Effective customer service and housekeeping techniques can result in greater demand for your establishment's services and show that you are a valuable asset to your employer.

Skills Covered

By the end of this chapter, you'll be able to:

Explain the standards of hotel and hospital housekeeping

Conduct a night audit

Train employees in restaurant customer service techniques

Cite examples of restaurant customer service practices

Understand the importance of housekeeping within the hospitality industry

Summary:

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