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RoadScout’s Mobile Tracker

Quick-Start Guide.

About Mobile Tracker

RoadScout’s Mobile Tracker application is a service that allows business owners, supervisors, and dispatchers to see the location of employee’s mobile phone on an interactive web-based map.

Registering for Service

Getting started is easy. You can actually be online and tracking your mobile workforce within minutes. To get started, simply register at: www.roadscout.com

Getting Started

After registering, you will receive an email, verifying your registration information.

To start:

1. Go to www.roadscout.com2. Click Log in at the top and sign in with your username and password.

3. The first time you log in, you will see a Privacy Consent page. After reading the terms, select thecheckbox and click I agree to indicate privacyconsent for all devices on your account.

4. The default screen when you log in is the Dashboard management console. From here,you can manage your mobile workforce withthe following features: Locate, track, message,breadcrumb, and much more.

1) Click on Dashboard.2) Click on Groups.3) Then click on the Create Group Create Group link4) Name the Group, then click Create.

Adding Users

1) Click on Dashboard.2) Click on Groups.3) Then click on the Add User link4) Fill in the Users information in the pop-up window.

To add an Employee to a Group:

5) Checkmark the appropriate Group(s) that apply to that employee, then click Add.

Locating Employees

Locate employees individually or by group.

To located an individual employee:1) Click on Dashboard tab.2) Select the Users tab.3) Checkmark the employee(s) you’d like to locate and they will appear on the mapto the right.

Tip: You can also choose to view only Active or Inactive users by clickingon the filter; or search for an employee by typing a name in the Search box at the top.

To locate a group of employees:1) Click on Dashboard tab.2) Select the Users tab.3) Checkmark each Group you’d like to locate.

Troubleshooting Tip:You may not be able to locate an employee when their mobile phone is:

Out of the coverage area

Not powered on

In use for a voice call or a data session

Hot-Tracking Devices

This feature allows you to “follow” an employee.

To Hot-Track an employee:1) Click on Dashboard tab.2) Select the Users tab.3) From the list, click on the employee’s name. A drop-down list will appear. Click on Hot Track and the map will zoom in and track that employee until you cancel.

Troubleshooting Tip: Hot-tracking function can only be enabled when user is “Active” (logged-in to the system).

Breadcrumbing Users

This feature allows you to view a time-stamped historic trail for an employee.

To Breadcrumb an employee:1) Click on Dashboard tab.2) Select the Users tab.3) From the list, click on the employee’s name and a drop-down list will appear. Click on Breadcrumb.4) Select the time-frame you would like to view, then click OK. A breadcrumb trail will appear on the map. You can click each point to see the location, speed, and time stamp.

Using Messaging

To read messages:1) Click on Messages tab.2) Select the Inbox tab.3) In the left pane, you can filter and search your messages or all messages in thesystem. The right window displays all messages.

To reply to a message:1) Within the Inbox, select the message you’d like to reply to and click on the Actions drop-down button.2) Select Reply or Reply All.3) Type your response in the body and click Send.

To compose a message:1) Click on the Messages tab.2) Select the Compose tab.3) Type in the name of the employee(s) you wish to send the message to OR click onthe To button and select names from the list.4) Type your message and then click Send.

To view a list of sent messages:1) Click on the Messages tab.2) Select the Sent tab.

Setting Alerts

Speeding, geofencing, idle, low-battery and more.

To view or edit alerts:1) Click on the Settings tab.2) Select the Alerts tab.3) This screen displays all the Alerts you have created. Click on the Actions drop-down button to View details, Edit, or Delete it.

To create an alert:1) Click on the Settings tab.2) Select the Alerts tab.3) Click on Create Alert link. Click on the This screen allows you to set Speed, Idle,Geofence, Low-battery, and Low Signal Alerts. 4) Select the Alerts, then how you would prefer to be notified (ie: via the Messagingsystem, or by email, or both.) 5) Finally, choose what User(s) or Group(s) these alerts apply to and click OK to save.

Notifications

Alert notifications are handled within our Messaging system.

Alerts are displayed as a red badge icon ( 5 )

on the Messaging tab.

To view alerts:1) Click on the Messaging tab.2) Select the Alerts tab.(Alerts show up in the both the Messaging tab as an icon, and in the Inbox (so you don’t have to leave the Dashboard view to read them).3) You can view and delete Alerts from here.

Reports

Select from pre-set Reports or filter your own.

1) Click on the Reports tab.2) Select an Employee or Group from the drop-down menu.3) Select which report you would like to view.

Tip:Data is maintained for three months. You can export reports and data in either CVS or PDF format at any time.

Setting Permissions

Role-based access controls are an integral part of the RoadScout Mobile Tracker system.

To set permissions and access:1) Click on the Settings tab.2) Select the System tab.3) Choose which employees or groups have access to the system and/or features.

Tip:The default permission for access to the Dashboard management console is provided to your company’s Administrator only -- this is typically the individual who registered for RoadScout Mobile Tracker service.

We appreciate all feedback -- good or bad. That’s why we’ve conveniently located Feedback buttons in both the web Dashboard and in our mobile application. This way you and your employees can help us continually improve our service. Have an idea for a new feature? We’d love to hear from you.

RoadScout Mobile Tracker is a mobile application and
web service that provides the location and status of
your company’s mobile workforce throughout the day.
Owners, managers and employees are better informed
and can make smarter decisions when they can