Performance Press

Every time you meet with a client in person, send an email or speak on the phone, you have an opportunity to impress. How do you continually build client capital? Are you constantly on the lookout for the needs and demands that your clients feel but have yet to voice? Delivering excellent, value-added customer service requires not only the talent to produce strong results, but also the listening [...]

Actively managing relationships with clients is essential to keeping them. It can also aid in your sales efforts by building the reputation that your company takes care of those who do business with it.But customer service does not have inertia - without active engagement and constant improvements, it will lose direction and speed. In order to keep moving forward and delivering value-added [...]

1. What is your Business Model?
Great companies describe the essence of what makes them unique in a simple and compelling manner. For Walmart, it is lowest price. Walmart revolutionized retailing by focusing upon operational excellence. The firm does a better job of supply chain management than any company in its space. As a consequence, they are able to ruthlessly drive down costs and [...]

Do not view a sale as the end of the service process. As soon as someone agrees to become your client, you must transition from the role of salesperson to client service manager. The sale of a single product is just the beginning of a long-term relationship, and keeping that connection healthy and profitable requires not only a commitment to ongoing service, but the ongoing delivery of added [...]

With financial services, success usually means a series of steadily increasing numbers. Gauging a financial advisor's performance when it comes to client satisfaction can be much more difficult. Nurturing relationships can prove challenging for entrepreneurs who have worked as salespeople - now they must not only close the sale, but work to foster trust and establish client capital. While a few [...]