Once you apply for a rental property, we will endeavor to have an answer regarding its success within 24-48 hours, but due to circumstances outside of our control, this can sometimes take longer.

Someone from our office will call to let you know the outcome of your application, regardless if it is successful or not.

What happens if my application is successful?

If your application is accepted, within 24 hours of acceptance, the amount of 2 weeks rent is to be paid by Direct Deposit. And then the Form 18a – General Tenancy Agreement is to be signed by all approved lease holders.

What happens if my application is unsuccessful?

If your application is not accepted by the Lessor, you will be called to be notified of the outcome and then your application form will be retained for one month and then destroyed securely to comply with Privacy Legislation.

What is a tenant induction?

The Tenant Induction is one of the most important meetings that will be conducted before you move into the property. The Induction is an approximately 40 minute meeting with all tenants moving into the property, regardless if you are long term renters or new to renting.

You will receive our Tenancy Handbook that we will go through, which covers everything you need to know from start to finish of the Tenancy.

We will discuss any concerns or questions you may have, this way everyone will understand their rights and obligations from the start.

We will then complete and sign all the documentation required.

What is an Entry Condition Report?

The Entry Condition Report – Form 1a, records the condition of the property at the beginning of your tenancy.

This report includes the condition of the property from top to bottom, inside and out, including all the makes, models and serial numbers of all the appliances, the colour and condition of the walls, floors, window finishing’s, cupboards, benches etc, the condition of the yard, gardens, pools etc. To ensure a trouble free tenancy, this report will be very meticulous to minimise any vacating issues from arising.

Photos of the entire property are taken the day of or before you move in, and supplied to you on a disc, which we reflect the Entry Condition Report.

At the end of your tenancy, the entry condition report can be vital in helping you get your bond back in full, so make sure that you fill it in as much detail as possible and include all information; you don’t want to be responsible for damage that you didn’t cause but forgot to write down on the Form. It might also help to take photos and attach this to the entry upon returning it to your agent.

What do you look for during a Routine Inspection?

We will conduct a routine inspection approximately every 15 -17 weeks. The main purpose is to provide a report to the Lessor the condition of the property, and to check for any repairs and make any recommendations to the Lessor. We also take photos at the inspection to accompany this report. These photos will not be used for anything other than the inspection report.

The Routine Inspection is only a visual inspection, and what we note down and look at are:

– All fittings and fixtures, inside and outside, are clean and in good working order
– Any damages throughout the property, inside or out
– We ensure the property is being used in the correct manner, by those who are authorized only.
– We ensure the property meets the correct requirement of particular laws

– We note down any visible repairs or maintenance requirements

What are my obligations as a Tenant?

Tenants have certain legal obligations they must adhere to at all times:

– You must keep the premises and inclusions clean

– You must not maliciously damage, or allow someone else to maliciously damage,the premises or inclusions.

If the repair completed was deemed by our Contractors to have been caused by any Tenant/Tenant;s Guest, this invoice will be passed on to the Tenant for payment. EG: blocked toilet, and the plumber found children’s toys were causing the issue.

What is an Emergency Repair?

Emergency repairs are generally those that could cause injury to the tenant or damage to the property, and may include:

• Water pipes have broken or burst
• Blocked or broken toilet (if a second toilet is not available)
• Dangerous electrical fault, dangerous power point, loose live wire etc;
• Flooding, rainwater inundation inside the property, or serious flood damage
• Serious storm, fire or impact damage (i.e. impact by a motor vehicle)
• Failure or breakdown or leak of the gas, electricity or water supply to the premises
• Hot water service failure
• Fault or damage that makes premises unsafe or insecure
• Fault likely to injure a person, cause damage or extreme inconvenience

Any call outs to tradespeople that are not deemed emergencies, or by a direct misuse/negligence from the tenant, the account will be charged directly to the tenant.
In all instances please use common sense to determine if the problem needs immediate rectification or if it could wait until the next practical business day.

If you are unable to contact one of the above tradespeople you are allowed to call a local tradesman from the yellow pages and we can reimburse you for any costs incurred up to two weeks rent provided it was an actual emergency and you can provide us with a receipt.

What happens if I want to vacate before my lease is up?

This is called a break-lease. Should you wish to leave during a fixed term lease, we require your notice in writing.
In the case of breaking a fixed term lease, the following costs and requirements will be incurred:
– Rent until an approved tenant takes possession, or the lease expires (whichever occurs first).
– Reletting fees and advertising costs to relet the premises

– You will be responsible for the property, right up until the day before the new tenant moves in.

Breaking your lease can be quite expensive, the more notice you give, and the more flexible you are in allowing us to bring people through, the quicker it will take to find a suitable tenant to take over your lease.

How do I get my bond back?

At the end of your tenancy you will no doubt want your bond refunded quickly after you vacate. For your full bond to be paid quickly, you will need to ensure you have completed:-

• Rent – rent is paid up to the date of vacate – your bond is not to be used for rent.
• Property Clean – the property is to be cleaned, from top to bottom, front and back, carpets professionally cleaned, property has been pressure cleaned and grounds returned to their ingoing condition. The property must also pass the final inspection conducted by this agency.
• Receipts – All receipts have been handed in with the keys, for gas, carpet cleaning, pest control, pool water report etc
• Invoices paid – please ensure that all invoices are paid – any water charges water, any damages, pool chemicals, electricity charges, compensation amounts and break lease fees are paid.
• Keys – ensure that all keys, remote controls, manuals etc. have been returned.

Once the above has been completed, and all your obligations have been met, we can then refund your bond. Delays to this, in all cases, relates to one or more of these criteria not being met.