More thoughts, trends, and links from the worlds of training, learning, business, and technology.

Friday, December 14, 2012

Skills for Coaching Employees

(Business2Community.com) -- Successful businesses recognize
the importance of quality leadership. Having skilled mentors at hand to
encourage and engage contact center employees can make or break desired
performance levels. While many supervisors and managers are natural
leaders, others may struggle when required to praise or discipline
employees. Coaching plays an important role in the success of each team
or department, and contributes to the overall success a company. If your
center suffers from lackluster leadership, provide supervisors and
managers with call center employee coaching training and watch revenues
increase.

Coaching Skills Training Increases Employee Productivity
When employees’ are supervised by effective leaders, their
productivity increases. Effective leaders are skilled at praising
employees for a job well-done, and expert at correcting undesirable
employee behaviors. Call center coaching skills training teaches
supervisors and managers how to connect with employees. When employees’
are engaged they are more receptive to coaching, and management is able
to maximize time spent with each employee to improve his or her
performance... continue readingRead more.