We are focused on resolving your issues as quickly as possible. We are working on developing targeted service levels for issues reported to the STAR Helpdesk. Please note that any issue classified as an enhancement is referred to the STAR Advisory Committee for further action.

If you've encountered a bug in STAR, it is likely that other users have also encountered the same issue. Keep informed about known issues in STAR and be sure to share with us other issues that you're encountering so that we can get those issues resolved. Touch base periodically on projected resolution dates for known issues.

Check Out Our Frequently Asked Questions

We've posted the most Frequently Asked Questions so that these solutions are at your fingertips. Check back as we continue to expand this area.

Obtain Training

We are pleased to announce that we are expanding our training curriculum. In the next few months, we'll beginning rolling out training videos so that you can learn all about STAR or simply refresh your memory on a particular topic.

The STAR Advisory Committee was formed in 2012 to prioritize enhancements for STAR. We are currently revisiting our charter to strengthen the partnership between the SCAs, providers and Department of Drug & Alcohol Programs to continue guiding this application into the future.