Comments and responses to feedback of the website http://www.vita-volunteers.org launched on October 2, 2009; it is to address misunderstandings, clarifications associated with some of the feedback, and compliment feedback that results in making the site more useful.

Saturday, October 3, 2009

9/20/2009 7:37: training takes several days and hours..

comeTime

9/20/2009 7:37

OverallSatisfaction

7

PurposeOfVisit

training

CompletedPurpose

No

ValueMost

PurposeNotComplete

Training takes several days and hours.

Frequency

This is my first visit ever

Path

Other

Dear visitor at 7:37,

Thanks for your response. It appear that you did not complete the purpose of your visit which was training. If you were looking to be trained at the website, your disappointment can be well misunderstood, since it is not the mission of the website to provide a training experience. It appears that you derived some value from learning that training takes several days and hours, and that you did not like that….However, please consider that if training was easy and did not take time, tax payers could easily prepare the returns without the help of hardworking volunteers.

1 comment:

The training time required for a new volunteer to be an effective tax preparer is generally longer than the total time preparing returns for taxpayers during the first year. It requires a high time commitment; if you try to shortchange the training time, you are doing a disservice to the taxpayers seeking help, and the quality of your work may not be up to what is expected.