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Terrible experience. Our voucher directed us to meet at 12:45. We arrived at 12:40 and were told that they would not come to pick us up. We had to go to the main p/u area which was a more than a half a mile away. It took us 25 minutes to get to the place. The tour was done in two languages (Italian and English) by a Czech guide who had trouble with both languages. She dropped us off at the castle, then took us to a place to eat, which we had no plans to do, and then could not find the driver's phone number to call him to pick us up. We wasted more than an hour after the tour before we started home.
Not a good experience.