You don't say who you are with, but I suggest contacting your ISP using their forum.

If it's TalkTalk, their phone centres are closed due to the virus so the only way for contact them is via their forum, but as you can imagine, the staff there are being swamped with queries. I am with bt

It's a strange one this, why do BT think there's a connection between donating a months subscription and temporary suspension of a service their unable to provide at the moment. They should follow Sky's example.

@kodikid You have answered your own question. At the minute everything is just on pause and has been for a month (hence you get a months payment either back or donated if you don't really need it yourself). I would expect the same to happen each month that sport is on hold. It is easier because a lot of people are not happy with SKY's method as they are concerned that they could lose their discounts when they restart as it is a bit more complicated the way SKY have done it and SKY have a lot of discounts tied into taking a sports subscription. Some people were already complaining that pausing their sports subscription caused their cinema cost to go up.

Quite a few of SKY's sports have been 'cancelled', some F1 races, a lot of Tour Golf and Cricket , whereas most of BT's have just been rumoured to be postponed (CL/PL/MotoGP/UFC). Obviously there is still a lot to be decided and everyone will be watching to see how it turns out in the end.