Catchers Helpdesk and Ticket system for Support

Description

If your users are confused and need help, how can you get that help to them? A help desk. Help desk software lets you accept client queries, organize them, and respond in a streamlined manner.

And the Catchers Helpdesk plugin lets you bring that functionality right into your WordPress dashboard. Try Demo how it works.

In addition to offering front-end ticket submission forms, it can also automatically convert emails into tickets. So every time someone emails support@yousupport@yoursite.com , you can automatically convert it into a ticket right in your WordPress dashboard.

What Does the Catchers Helpdesk Plugin Do?

Catchers Helpdesk sets you up with a full-service ticketing system. Users can either submit tickets from the front-end. Or, they can email you and the plugin will automatically convert those emails into tickets.

No matter how the ticket comes in, it will then show up as an active ticket in your WordPress dashboard. There, you can easily manage, respond to, or escalate any of the tickets.

Here’s everything you get with Catchers Helpdesk:

Front-end ticket submissions – no need for your users to use the WordPress backend.

Email fetching – the plugin will check an external email account and convert emails into tickets.

Contact form builder – includes a tool to build your contact form (pro-feature).

Watch the video how it looks and works:

Once you activate Catchers Helpdesk, it will set you up with a handy startup wizard to get the basic details configured. First, you need to add your primary support email. This is where customers can email you questions if needed (remember, you’ll also be able to set up a dedicated front-end form).

Next, you need to configure your emails details so that the plugin can pull in tickets from your support email. You’ll need to enter your email server, port, and password. All these details are available in your hosting cPanel account.

Once you enter all of your details, the plugin lets you test the connection. Hopefully, you see a success message. That means the plugin was able to successfully connect to your email, a necessity for the cool email-to-ticket function it offers.

Affordable and useful tool for saving you time. You can create saved reply if you answering the same question frequently. They can be utilized in any form of customer communication: from inquiry, to request, to support.

Private notes

Public comments can be read by anyone who has access to the ticket. You can also add private comments to tickets. These comments are only visible to other agents, not to the ticket requester or any other end-users. Have some fun with your team.

Custom fields

The most requested feature from our customers! Easily set up additional custom fields on any of your contact forms. Watch the video how it works.

You can set up any appropriate template for your message to a client. Make it looks good and clear and don’t forget about signature, logo or any other things.

Tickets export

You can export your tickets list to a CSV whenever you want to create custom reports or presentation for a manager.

Embed contact form

«Help Catcher» – is a simple embed code you can add to your website, which enables customers to contact you without leaving the page. Choose background, hover colors, conversation text and be prepared for a new flow of customer’s requests.

Ticket category field

You can add a ticket category field on a contact form and set up a personal manager for each category. In this case, notification about new ticket will be sent to a certain manager. It is a good option for separating tickets without any efforts.

Compatible products:

WooCommerce add-on for Catchers Helpdesk Plugin

WooCommerce add-on allows you see the whole profile of your customer. Customer lifetime value can be defined as the dollar value of a customer relationship, based on the present value of the orders future cash flows from the customer relationship. Customer lifetime value accounts as the sum of all orders from a certain customer. Learn more about WooCommerce Add-on.

E-commerce Bundle

Catchers Helpdesk PRO + WooCommerce Integration. E-commerce Bundle is a good option for new visitors: WooCommerce business, web agencies and webmasters. If you have several projects then the bundle is a smart decision.

For more information about Helpdesk products, please visit our official website.

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Screenshots

Ticket's list

Reply

Coversation feed

Private note

Help catcher. Embed tool for web pages (Client view)

Contact form (Client view)

Ticket's list (Client view)

Coversation feed (Client view)

Installation

For an automatic installation through WordPress

Go to the ‘Add New’ plugins screen in your WordPress admin area

Search for ‘Catchers Helpdesk’

Click ‘Install Now’ and activate the plugin

For a manual installation via FTP

Upload the zip file and unzip it in the /wp-content/plugins/ directory

Activate the plugin through the ‘Plugins’ screen in your WordPress admin area

FAQ

Will the Catchers Helpdesk plugin work with my themes?

Yes! Catchers Helpdesk plugin works out-of-the-box with every WordPress theme and other plugins. It works with a wide range of premium and free themes, without requiring any coding.

How can I add a contact form to my website?

In order to add a contact form to your website, please add the shortcode [ticket-form] to existing post or a page, or use an auto-created «Ticket form» page.

Does the Catchers Helpdesk plugin save the request in a database so that admin can manage it?

Catchers Helpdesk automatically builds a database, and you can view all your tickets from your admin panel by logging in. Each ticket has a status, author (contact), date and description.

How can customers log their Queries?

Catchers Helpdesk lets you catch feedback and requests directly from your website. When you create an account in Catchers Helpdesk, you automatically get support desk. All the entries submitted from the Catchers Helpdesk form, which you have embedded on your website, are automatically converted into tickets that you can start working on from your account.

Reviews

Installed, forms look terrible out of the box.
Did a test ticket, page not found error.
The plugin does not even create the necessary 'ticket' page to view the ticket as the customer. It really looks like they did not test this even once in finality before publishing it.
Zero responsibility or quality control - the problem with most plugins on WP - great logos, fake reviews, and a bugged up, inefficient, frustrating plugin.

MyCatchers is a great tool for creating and submitting support requests. The team is very responsive to requests for support and have added functionality for us including reading IMAP messages from Office365.
The features offered can be used to automate many tasks and help us to work very efficiently.
The pro version offers great value for money when you consider the houirs of work it saves.
Highly recommended!

I struggled a long time finding the right solution for me. Also tried some ticket systems - for WordPress and standalone.
The most were just too complex, too much setup, too much in the background.
With this plugin (I am using already the Pro) it is kept reduced to the point: the tickets itself.
Setup mailaccount and then you are ready to go.
I am using it in a small company with three people, but the most important part for me was the mail-piping and so nothing project-related gets lost again.
...a nice sideeffect is to see WHAT to do next due the ticket-marker (read, unread, outstanding) ... with more than 50 mails per day I often get lost.
Keep up the work! Thank you.

Very Good Support, we had some trouble importing tickets via email which was resolved by the support. It is an excellent help desk and does what it is supposed to do. I have tried many over the years and this is the best.