Yeah that's pretty much my beef. I can deflect a lot of them but the COLD transfers from Boise and from WDS get on my nerves.

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You shouldnt be getting COLD tsfrs PERIOD... its in the policy... you do NOT cold transfer... I can even get that VERIFIED for you. I'd be turning those names into a manager so fast that rep's head would spin. Oh, and make sure they arent lurking either. I've been seeing a lot of that lately.
SEE thats why we look so bad!? ARG!