How to Update my Non-Profit Address/Contact Information

In order to update the address and contact information listed for your non-profit on your organization's truist connect account, you must have admin access. If you need admin access to your organization's truist connect account, please contact our support team at support@truist.com or 800-687-8505 option #2, option #2, and option #2 a third time.

- If you do have admin access, you can simply click on the "profile" tab near the top of the truist connect website in order to update your organization's address and contact information

- After clicking the "profile" tab, you will be directed to a page that lists all of the information we have on file for your non-profit. You can edit all of the information (except for non-profit name and EIN Number) by simply entering the updated information in the appropriate field.

- Once you have made your desired changes, you can finalize the changes by clicking the "next" button near the bottom right corner of the screen. You will need to confirm some IRS information for your non-profit before the changes can be finalized.

- NOTE: If the name or EIN number listed for your non-profit needs to be updated, please contact support at support@truist.com or 800-687-8505 option #2, option #2, and option #2 a third time. Most name/EIN number changes require an IRS letter of determination