Asia Pacific IRONMAN Transfer Pilot Program

Asia Pacific IRONMAN Transfer Pilot Program

IRONMAN is piloting a new program in Asia Pacific to provide IRONMAN athletes an additional option to the standard refund policy. Athletes registered for selected IRONMAN Asia Pacific events now have the option to transfer their entry to another IRONMAN or IRONMAN 70.3 event in the region with general entry still available.

This pilot program will operate within the calendar year allowing athletes to transfer between January and December. Athletes may move to a race sooner or later in the calendar year and may move between IRONMAN distance events or to an IRONMAN 70.3 event. Terms and conditions apply.

The current IRONMAN Asia Pacific refund policy remains valid. Athletes will now have an addition option when looking to withdraw. Athletes can choose EITHER the Transfer or Refund option.

Terms & Conditions

1. The transfer pilot program is available for athletes registered in IRONMAN Asia Pacific owned and managed events (excludes licensee events - see below).

2. There is a $55 transfer fee plus ACTIVE fee (payable in the currency of the event you are transferring IN to).

3. The event transferred into must be in the same calendar year as the original event year.

4. If an athlete is transferring from a higher priced race to a lower priced race, the athlete will not be refunded the difference and is still required to pay the transfer fee.

5. If an athlete is transferring from a lower priced race to a higher priced race, the athlete will be required to pay the difference in addition to the transfer fee.

6. Entry into events where general entries have sold out is not available.

8. Transfers are not available out of or into an event within 6 weeks of the Friday prior to race date. Please see specific event websites for cut off dates.

9. Transfers are applicable to individual race entries only – team entries and entries purchased through third-party charities and/or travel groups are not available to transfer.

10. Races to be transferred into will not be available for immediate selection until they have been opened to the general public for at least ten days. Any requests made into future events will be processed on a ‘first come basis’ once the event transfer window has opened.

11. Once a transfer has been completed the option to make further transfers is no longer available.

12. Once a transfer has been completed you are waiving the option to receive any retrospective refunds (except in the instance that none of your three choices are available).

Process

Click the link below to request a transfer. Note that you must complete the entire form which includes hitting the “complete” button on the “Review cart & check out” page. You will receive a confirmation email immediately after submitting your request.

2014 Event Transfer is now closed.

Expect to hear back from the IRONMAN team within three business days. This allows us time to verify your information and confirm space in your requested event. Transfer requests will be processed on a first-come-first-served basis. You will be asked for up to three options for your new event. We will endeavour to grant your first option however due to capacity limits been reached we may need to review secondary options (we will contact you if your first choice is no longer available). In the instance that we can not accommodate any of your three choices you will be given the option to accept the refund due to you for your original event at the time of application.

Once your request has been processed, you will receive a unique link to complete the transfer to your new event and your entry to your original event will be cancelled. At this point, you will be required to pay the $55 transfer fee and any applicable price differential to confirm your new entry.

*please note: currency transfers are based on an annual figure rather than on current exchange rates.

FAQ

Q: What if the event I want to transfer into sells out before I receive my registration link?
A: Depending on when you submitted your request, and how much space was remaining in the event, we will still try to accommodate your original request. However, we cannot promise that your first choice will always be granted. We will ask you for three options during the application submission.

Q: What communication should I expect after I submit my transfer application?
A: You will receive a cancellation email for the event you are transferring out of, an email containing your registration link for the transferred event and a confirmation of the completed transfer request after the new registration link is emailed to you. Finally, you will receive your new event confirmation once you have completed the online registration and paid the transfer fee.

You will be contacted directly if your first choice is no longer available. If this is the case, we will follow up with you to confirm you still would like entry into your second or third choice of races.

Q: Can I transfer between regions (ie, a Asia Pacific race to a European race)?
A: At this time, that option is not available. We are piloting this program within our regions only right now.

Q: I previously withdrew from an IRONMAN Asia Pacific event – can I return the refund and transfer into an event instead?
A: Unfortunately you may not. This policy if effective as of 1 July 2014 and will not be honored on a retrospective basis for those who have already withdrawn and received refunds.

Q: It is still 2014 calendar year but I have an entry into a 2015 event and can no longer take part. Can I transfer now?A: Yes, you are able to request the transfer now into another 2015 event. You are not able to transfer the 2015 entry to a late season 2014 event.

Q: I am currently registered for an IRONMAN 70.3 event, can I transfer my entry?
A: Yes, the pilot program is open for transfers to and from IRONMAN to IRONMAN, IRONMAN 70.3 to IRONMAN 70.3, IRONMAN 70.3 to IRONMAN and IRONMAN to IRONMAN 70.3 events. Please see the earlier note on additional entry fees.

Q: Is taking the transfer option a better financial option than taking a refund and re-entering the new event?A: If you want the chance to race an IRONMAN event in the same calendar year, the transfer option in most scenarios is better for you (depending on time of request and the available refund).

Q: What if I transfer into another event and I am unable to compete, am I eligible for a refund or additional transfer?
A: Once a transfer request has been completed, athletes are not eligible to receive a refund or any further transfers.