Buckeye water customers charged twice

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City officials say 402 water customers were affected by a double charge in Buckeye

Buckeye and Chase Paymentech sent notices to customers that MasterCard, Visa and Discover payments made online electronically last year were recently processed again resulting in new charges to their cards

Chase Paymentech has reversed the transactions, said Rob Tacey, a Chase spokesman

Some water customers in Buckeye recently were charged again for credit-card electronic payments made to the municipality on or around June 26, 2013.

City officials say 402 water customers were affected, and all charges have been reversed, a Chase Paymentech spokesman said.

Buckeye and Chase Paymentech sent notices to customers informing them that MasterCard, Visa and Discover payments made online electronically last year recently were processed again, resulting in new charges to their cards.

"This was not an issue caused by the city of Buckeye," the Buckeye notice said. "This incident was out of our control and we do apologize for the inconvenience."

Chase Paymentech has reversed the transactions, said Rob Tacey, a Chase spokesman.

Buckeye will investigate what happened in an effort to ensure that it doesn't happen again. City officials told customers to contact their banks and show them a statement provided by Chase Paymentech.

Tacey said customers should contact their financial institutions if there are overdraft charges or other problems.

The Chase Paymentech notice to customers said the problem was due to a "temporary malfunction."

Chase Paymentech also said Buckeye was not responsible for the errors.

"Please be assured that this was an extremely isolated incident. If you were impacted by this issue, we at Paymentech would like to offer you our sincerest apologies for any inconvenience that may have caused," the statement said.