All items are lay flat on the floor when taking measurement. Most items are Free Size.

To obtain measurement, use measurements stated (cm/inches) multiply by 2.

Customers are advised to measure their current clothes and compare the measurements with ours to make sure that it fits. Kindly note that we do not allow for exchange/refund due to fitting.

There might be a slight difference in the colours of the actual products due to different computer screen display and resolution.

Due to mass production, kindly allow tolerance of +/- 3cm or 1 inch in the measurement.

**TEMPORARY SUSPENDED DUE TO DELAYS**

Singpost Normal Mail

Item will be sent out within 1-3 working days after order is placed and payment verified. Delivery by Normal Mail takes 2-7 working days (excluding weekends & public holidays). However, it may take as long as 2-4 weeks especially during peak and festive season. If you have yet to receive your item and would like to send an enquiry, please do so after 4 weeks. All normal mail will be send directly to buyer's mailbox. Kindly check your mailbox after item is sent out.

The merchant regrets that no replacement, refund or cancellations for parcel not received via normal mail. Upon selecting Normal Mail, buyer agrees to bear liability of any delayed or lost parcel (if any).

Hence, the merchant strongly encourages buyers to opt for Courier Service to avoid such inconveniences.

Kindly ensure that your mailbox is empty. Singpost will leave a note if the item cannot fit into your mail box. Singpost will leave another note after 5 working days to ask buyer to pick it up from the Post Office if the parcel is not collected.

Please note that The Dress Room does not provide any proof of mailing or tracking numbers for all parcels shipped out via Normal Mail Postage.

Courier Service

Item will be dispatched out within 1-3 working days after order is placed and payment verified. Delivery by Courier Service takes 1-3 working days (excluding weekends & public holidays) after parcel is dispatched out.

Parcel will be sent directly to buyer's shipping address. Kindly ensure that someone is around to receive the parcel. Delivery timing will be from 9am to 10pm. Buyers are not able to choose delivery timing. For Express Delivery or Scheduled Timing Delivery, please contact us prior to placing an order and the merchant quote you the additional cost separately.

Tracking number will be provided to track your parcel.

Please note that the courier service fee is a subsidised rate.

*PROMOTION

FREE LOCAL COURIER SERVICE FOR ALL ORDERS ABOVE S$50 NETT

LOCAL SHIPPING FEES

Normal Local Postage - S$1.70 FlatCourier Service - S$4.00 Flat

TERMS AND CONDITIONS

By shopping at The Dress Room, you are responsible for all applicable custom charges and the cost of return shipping back to the merchant including shipments that are refused by you at delivery. All products will be shipped to the address provided by the customer upon check-out, The merchant shall not be liable for any forms of lost packages. To avoid such situations, kindly review your information before continuing.

Should the package be returned to the merchant due to an invalid address or if the package is unclaimed at your local postal office, you will bear full responsibility for the shipping charges necessary for a re-shipment. In such cases, a return or refund is strictly prohibited.

Out-of-stock Items

Refund will be made within 7 working days. All refunds will be made in the form of ShopperBoard credit.

Defective Items

The merchant sincerely apologizes for mailing an item with defects to you. Please email hello@shopperboard.com with a snapshot of the defective item & provide us with your order number along with the defective problem and we will guide you on the exchange process.

The defect will have to be reported within 14 days from date of dispatch of parcel. All items will not be exchanged after 14 days. Refund will only be offered and issued on a case-by-case basis. The returned item has to be in its original condition and packaging. Refund will be processed within 3-5 working days upon receiving parcel from customer.

Upon receiving the defected item, the merchant will mail out the same item (subject to availability). If item is out of stock, customer can choose to change to any other item of the same value or top up if an item of a higher value is chosen. Alternatively, customer can also opt for a refund in the form of ShopperBoard credit.

The merchant do not allow any exchange if the size does not fit as the measurements are clearly stated on our store page.

Important note: Strictly no exchange will be accepted if the tag from our apparel is removed.

Wrong Item Sent to Customer

The merchant will send the right item to you, subject to availability. If item is out of stock, customer can choose to change to any other item of the same value or top up if an item of a higher value is chosen. Alternatively, customer can also opt for a refund in the form of ShopperBoard credit upon receiving the returned item in its original condition and packaging. Refund will be processed within 3-5 working days upon receiving parcel from customer. Refund will be in the form of ShopperBoard credits.

Important note: Strictly no exchange will be accepted if the tag from our apparel is removed.