Guatemala: Call centers need more bilingual employees

The expansion of Digitex, 24/7 Customer, Transactel, Staffers, Red Ventures, and Genpact is triggering an increase in the demand for bilingual workers and at the same time is causing salaries in the sector to rise.

More personnel with a good level of English are needed.
Mario Marroquin, Director of Invest (an agency in Guatemala), points out that it is necessary to transform the national education curriculum to include English courses. A meeting is to be held with the Minister of Education to discuss including English in the primary education.

It is increasingly common for companies to look for accountants, managers, engineers, architects and technicians who are bilingual.

Although more and more companies are looking for bilingual staff, language schools believe that the demand for courses is still too low to meet the needs of entrepreneurs and investment entering the country.

Engineers in different specialties, sales representatives and administrative assistants, who are all fluent in English, are those most in demand.

The Talent Shortage Survey, conducted by ManpowerGroup Costa Rica among 620 employers, found that in the case of university courses "engineering (with their different emphases) is the only one that stands out in the list of jobs in demand this year ... ", reported Nacion.com.

There are appeals to make teaching English obligatory and to encourage cooperation between private enterprises and the government in order to make the country more attractive to the contact center industry, and generate more jobs.

The Government and the private sector aim to create a common initiative to attract more call centers companies, and create 50,000 new jobs for young people, mainly in the next few years ahead, said Elperiodico.com. Call centers already employ some 15,000 young people.

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