Passport and travel documents

Personal accidents

Personal liability

Legal expenses

Travel Insurance Claims

We offer a Full Claims Advice and handling Service, and are here to help you every step of the way. It is important to know that you must register any claim within 31 days of your trip ending. If you do not, insurers may no be able to pay your claim. So call us as soon as you can.

24-hour Medical Emergency Assistance

In the event of a medical emergency, you must contact the Insurers Assistance Services within 48 hours.
They must authorise payment of all in-patient hospital, clinic or nursing home expenses, emergency repatriation or curtailment expenses.
Unauthorised claims may not be paid, so please contact them as soon as possible on 00 44 1243 621 508

The following general information is to give you some guide lines to help you with making a claim.
It is important that you refer to the terms and conditions of your own policy document for full details of COVER.
Call us as we are here to help you every step of the way:

Written Report Confirming Loss – Official report form Police / Airline / Other authority to whom you reported your loss

If an Item is damaged – an estimate for repair or confirmation that the articles are beyond repair, stating the pre-damage value. Do not throw any items away; they may be required for assessment purposes

Delay / damage or Loss of items – a Property Irregularity report (PIR) issued by the Carrier (e.g. airline, ship or coach) together with the used Travel tickets and baggage tags if available. If the property is not recovered, obtain a letter from the carrier confirming the items are irretrievably lost

Cancellation Details – cancellation invoice from the Travel Agent or Tour Operator. Any unused flight tickets or confirmation of any refunds given to you. Cancellation invoice for any accommodation. This document must detail all cancellation charges incurred

Redundancy – If the claim is as a result of redundancy, a letter from employer confirming date of notification of redundancy is required

Print your Boarding pass and Confirmation of Booking invoice

Ziplock bag

Don’t forget to do your in-flight exercises

In-Flight Exercises

Heel Raises: Sit with feet flat on the floor, about hip-width apart. Lift heels so that only toes and the balls of the feet are on the floor. Hold for 5-10 seconds and lower feet back to the ground. Repeat 10 times

Toe Lifts: Sit with feet flat on the floor, about hip-width apart. Lift toes and balls of the feet so that only the heels are on the floor. Hold for 5-10 seconds and lower feet back to the ground. Repeat 10 times

Ankle Circles: While sitting, lift right leg slightly off the ground and rotate the foot clockwise, making a circle in the air. Do this 15 times clockwise, then 15 times counter-clockwise. Repeat with left leg and foot. Alternatively, trace the letters of the alphabet in the air with the right, and then the left, foot

Back Twists: While sitting, reach the right arm across the body and grab the left armrest. Slowly turn the torso and head as far to the left as is comfortable. Hold for 5-10 seconds, repeat five times, and then switch sides

Curl Downs: While sitting, pull stomach and chin in _ and gently curl trunk down very slowly, reaching hands to the floor. Hold for 5-10 seconds then uncurl slowly back up. Repeat five times

Overhead Stretches: Stand and reach arms straight up and stretch. Slowly lean to the left, then to the right, bending at the waist. Repeat this action five times to each side, holding each for 5-10 seconds. If you are unable to stand and stretch, then reach arms straight up while seated. If you have room, slowly stretch to each side as well

About First Ireland

First Ireland is one of largest Irish-owned Insurance Brokers in the country.
Founded in 1981, the company is owned and operated by its senior partners who work full time in the business.
We now employ over 160 people and our extensive client list includes Irish and International Companies,
large and small, including many services firms, right through to Individual Professionals.