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you could try updating your wireless network driver. click start and right click computer, click manage and then device manager in the computer management window. look for network adapters in the main window and click to open drop menu. find the wifi adapter, right click and click update driver software. you will need to do this via a wired connection

BT is right, the fault is at your end, because you can connect to the Internet with an ethernet cable. You have lost your wireless connection with the wireless hub.This could be low signal strength (especially if the wireless access point is in one part of the house and your laptop is in another room)OR Your laptop wireless card has lost its wireless access configuration.Check your laptop wireless configuration, check your signal strength, check your SSID, check your security (WEP or WAP),Have you got MAC address filtering.Go to control panel, click on network connections, right click on Wireless Network, Click on repair (might fix your connection problem), Else right click on Status (should give you indication of how your wireless is functioning or not functioning).Check your TCP/IP settings is set for "Obtain an IP address automatically"Without more information it is difficult to identify exactly what is wrong with your connection.

Christalnet,
I'm afraid I'm a technical novice. I'm using windows xp, and each time bt have offered assistance they have taken over the computer and wizzed around checking programmes, changing settings, changing channels and attempting to connect to the hub. I've been in the dark as to what exactly they have adjusted, and each time I've been connected to a different technition.
Nowire