Line of Business Description: This role is in support of Transformation for Mortgage and Vehicle Servicing Operations (MVSO) organization. Role will be focused on high impact cross functional initiatives that deliver business outcomes, driving execution of Operational Excellence (OpEx) transformation work for medium to large scale projects. Responsibilities include, but are not limited to:

Leading multiple projects and priorities at the same time, including process or project analysis and assessments, managing all deliverables, process or project materials, communications, oversight of necessary training and employee readiness needs for process only or technology change efforts.

Oversees analysis of current-state and development of future-state to facilitate implementation.

Integrates knowledge of end to end business process into program planning and decisioning processes.

Working independently, using process excellence expertise and proven demonstration of strategic thinking and tactical planning with an ability to turn complex ideas into well-structured processes.

Assessing the adoption risk associated with the change effort.

Communicating risks and rewards associated with decisions and actions to stakeholders in business-oriented terms and ensure all controls are in place to sustain risk mitigation.

Identifying, developing and executing strategies and supporting tactics to engage and influence all stakeholders to make needed behavioral changes.

Developing concise and succinct presentations that will influence dialogue at all executive levels including the expertise in knowing the fine balance between detailed and high-level messages.

Requires skillful communication abilities to ask the right questions, using tools and visual materials, to uncover root causes to business challenges, identify opportunities, and make recommendations.

Ability to develop strong partnerships and relationships including full coordination with business partners; Fully accountable for engaging the appropriate partners to drive the work and deliver against expected outcomes.

Enterprise Description:Manages projects limited in scope to LOB products, processes or functions although some may have cross-functional or inter-departmental implications. Serves as secondary contact to senior department managers for critical change initiatives and provides assistance to staff. Partners with the business to develop and transition plans, including ongoing success measures, to sustain the change. Accountable for initiatives limited in scope to department products, processes or functions although some may have cross-functional or inter-departmental implications. Accountable for analyzing present-state, developing alternative future-state approaches and facilitating implementation. Plans, organizes, monitors and controls projects using appropriate tools and techniques to ensure efficient and effective project completion. Develop and socialize potential risk mitigation strategies. Effectively communicates with managers, peers and business partners on deliverables, timelines and support needed. Partners with the business to develop and transition plans, including ongoing success measures, to sustain the change. Responsible for Clarity and PCM updates and project documents. Strong project management skills, including the ability to prioritize work and meet deadlines. Typically 3+ plus years of project management support experience.

Qualifications

Required Skills and Experience

3+ years of all aspects of end-to-end project management experience including process improvement &/or re-engineering and technology change efforts

Experience supporting and participating in technology change efforts

Excellent proficiency using Microsoft Office products such as Word, Excel, PowerPoint, Project and in Visio

Demonstrated PowerPoint presentation skills and ability to target messaging to different audiences

Proven experience with managing a large, complex group of stakeholders and ability to communicate effectively and influence decisions to achieve desired results

Excellent decision making skills with an assertive and proactive communication style

Weekly Schedule : Monday – Friday 8am to 5pm with flexibility for additional time based on business need.

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