Pinned messages | StockCharts.com - Supporthttp://support.stockcharts.com/home
en-us60Welcome to StockCharts.com Support!<p><img src="/attachments/331662" alt="zengarden1.png" /></p>
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<h1>We want to help you use StockCharts.com successfully!</h1>
<p>The StockCharts Support Team is committed to helping people get the most out of StockCharts.com.&nbsp; It's a big goal, but we're trying our hardest to meet it.&nbsp; Who are we?&nbsp; Cole, Eldon, Jack, Kim, Talia and Waverly - and we're working from 9am to 7pm (Eastern) every day trying to get you the answers you need. &nbsp;In addition, <a href="http://scan.stockcharts.com">the StockCharts Answer Network</a> (s.c.a.n.) is available 24/7 to help.</p>
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<h1>Start by Searching Our Website for Answers</h1>
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<h1>Helpful Resources</h1>
<p>If you didn't find your answer by using the search box, try reviewing these online resources. &nbsp;They can usually answer your question faster than we can.</p>
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<li><strong>Getting Started</strong> -<br />We've created a couple of tutorials for people that are just starting out with StockCharts.com. &nbsp;Start by watching the video "<a href="http://stockcharts.com/videos">Getting Started with StockCharts.com</a>" that will show you how to set up your account.</li>
<li><strong>Our Videos -<br /></strong>We have lots of videos explaining how to use the various tools on our website. &nbsp;<a href="http://stockcharts.com/videos">Click here</a> to see our collection.&nbsp;</li>
<li><strong>Our FAQs</strong> -<br />We get lots of questions here and we've compiled the most common into a big searchable list for you to review.&nbsp; There's a very good chance we've seen your issue before and we've already written an article about it.&nbsp; Click on the "<a href="http://support.stockcharts.com/forums/29738/entries">FAQs</a>" link on the right side of this page to get started.&nbsp; (We've also placed some of the most helpful FAQs at the bottom of this page.)</li>
<li><strong>Our Docs</strong> -<br />Yes, we have user manuals even though we are a website.&nbsp; You can find them by clicking the "<a href="http://support.stockcharts.com/forums/30077/entries">Documentation</a>" link on the right.</li>
<li><strong>Our Policies</strong> -<br />While we often will bend over backwards to help, sometimes people ask us about things that we are simply unable to provide.&nbsp; A list of those things is in our "Policies" area along with explanations about why each policy exists.&nbsp; Click on the "<a href="http://support.stockcharts.com/forums/31090/entries">Policies</a>" link on the right side of this page to review those items.</li>
<li><strong>Signing Up for our Service</strong> -<br />You can learn all about our paid membership services on<a href="http://stockcharts.com/sales"> this page</a>.&nbsp; Here's a page with our <a href="http://stockcharts.com/sales/new.html">Service Comparison matrix</a> along with our <a href="http://stockcharts.com/h-mem/pricing.html">complete pricing matrix</a>.&nbsp; Finally, here's a page with details about <a href="http://support.stockcharts.com/forums/29738/entries/20907">our free trial membership offer</a>.</li>
<li><strong>"ChartWatchers," Our Free Newsletter</strong> -<br />You can <a href="http://blogs.stockcharts.com/chartwatchers/">read the blog</a> or sign up for the email version at the bottom of <a href="http://stockcharts.com">our home page</a>.&nbsp; Either way, you'll stay on top of all the key technical developments in the market and on our website.&nbsp; Vital stuff.</li>
<li><strong>Our Blogs</strong> -<br />Interesting charts, help with scans, easy-to-follow tutorials, newsletter previews, presidential reasoning - all that and more is available on our blogs - <a href="http://blogs.stockcharts.com/">click here</a> to see a listing of the latest posts.&nbsp; Be sure to <a href="http://www.stockcharts.com/blogs/atom.xml">subscribe to all blogs</a> (or just the ones you like).</li>
<li><strong>The StockCharts Answer Network (s.c.a.n.)</strong>&nbsp;-<br /><a href="http://scan.stockcharts.com">s.c.a.n.</a> is an independent website where you can get answers to StockCharts questions from other users. &nbsp;You can also review past answers and earn rewards for helping others.&nbsp; You can learn about using s.c.a.n. <a href="http://blogs.stockcharts.com/step_by_step/2011/12/how-do-i-post-a-question-using-scan-stockcharts-answer-network.html">here</a>.&nbsp; <strong><a href="http://scan.stockcharts.com">Click here</a> to start using s.c.a.n.</strong></li>
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<h1>Sending Us a Support Request</h1>
<p>If you've searched and searched and you just can't find what you need, please let us know.&nbsp; We're here to help.&nbsp; To get started:</p>
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<td style="width: 100%; text-align: center; padding: 6px; margin: 4px; border: 3px solid #333367;"><strong><a href="http://stockcharts.com/support/techsupport.html">Click here to send us a<br /> question or problem report</a></strong></td>
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</table>Sun, 08 Mar 2009 09:20:32 -0700support.stockcharts.com/home/index.rss:29737:26326StockCharts Supporthttp://support.stockcharts.com/entries/26326-Welcome-to-StockCharts-com-Support-