Investors can approach
the Exchange at the Investors Grievance Division
(IGD) of legal department for the redressal of their
grievance/s. Exchange has a mechanism of resolving
disputes by co-ordinating with the member and the
complainant.

Any investor or
intermediary who has any complaint can lodge/register
a complaint with the Exchange in IGD in the prescribed
“Client Complaint
form (CCF)”.

On receipt of complaint
in the prescribed format, Exchange initially tries
to resolve the complaint by following up with the
member and the complainant. Exchange even accords
appropriate counseling to the parties in dispute
for the redessal of the complainant through mutual
settlement process. Complaints are ordinarily resolved
within a period of sixty (60) days. If the complaint
remains unresolved, it is referred to Arbitration.

For filing any complaints/grievances against Member of the Exchange, investors may mail to grievance@mcxindia.com