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I haven't personally had any of my customers come in with the complaints I see here. I saw that one person was at 1500 miles and the tranny was still shifting like crap. I will back up what one poster stated about how the tranny is constantly learning, and resetting it would do no good.

When delivering any autos with an Adaptive Auto Trannys, I quote from VW Hub (VW Intranet):

In the adaptive automatic shifting mode, the transmission control module can tune the shift program incrementally between the three modes, with up to 244 variations. This is referred to as the DSP (Dynamic Shift Program).

While that is very simplistic, it gives a pretty exact explanation of how the tranny adapts to different driving habits. Based on the accelerator movements the DSP moves between 244 different tranny shift settings. As driving habits change (i.e. city/hwy or different drivers), the DSP will change shift patterns in different gears at different RPMs.

Went in yesterday to dealer ship and the another guy went for a test drive in my Tiguan and it shows the vibration at around 50-60km/h. He said that this is normal. Next I requested to test drive another 2012 Tiguan on the lot and sure enough, it shows similar behavior at 50-60km/h, maybe slightly better than mine. I asked the service dept to take the car in to check and was refused as they said "it is normal and turbo wants to go fast", WTF ? technician also said"there are lot of similar complaints from other tiguan owners", so looks like this is a common issue.

I also received a call from VW canada yesterday prior to my trip to dealership and the gentleman left a number and ask me to call back to follow up. Will call today.

It seems that the auto transmission always want to choose a gear higher than necessary and caused vibration. If I manually downshift one, it is perfectly normal. Just bloody annoying !

I will also google the president of VW canada's email and number and send in my complaints. Hope that they get the message and change the program back to where it was !

As a VW insider, do you know if it is possible to reprogram the 2012 transmission back to the 2009-2011 transmission programming? I guess there are many people who would sacrifice 1-2 mpg just to get back to a descent shifting transmission.

Exactly. The NA market complained like mad that the pre 2012 Tiguan wasn't getting good enough fuel consumption figures SO VW changed it, just for NA because nobody else was complaining, NOW NA is complaining because they don't like the change !! You can't have it both ways !!

Not sure why people complains about MPG. Personally I bought this car not for its fuel economy as this is not its strong point. if I care so much fuel economy, I'm going to buy a RAV4 or CRV or whatever that has better MPG and use regular gas as well.

As a VW insider, do you know if it is possible to reprogram the 2012 transmission back to the 2009-2011 transmission programming? I guess there are many people who would sacrifice 1-2 mpg just to get back to a descent shifting transmission.

My 2010 had similar issue but magnitudes slighter. How I solve it is getting an APR Tune. After the tune, my Tiguan feels like a GTI and all the lagging and groaning are history! Even better, you got extra HP / TQ with slightly worse MPG.

Exactly. The NA market complained like mad that the pre 2012 Tiguan wasn't getting good enough fuel consumption figures SO VW changed it, just for NA because nobody else was complaining, NOW NA is complaining because they don't like the change !! You can't have it both ways !!

Do you have any evidence that the "NA market complained like mad that the pre 2012 Tiguan wasn't getting good enough fuel consumption"?

I didn't complain?

My guess is, this was a move by VW marketing/product planning to make the car more competitive relative to its competitors.

Sent in an email to Mr. John White of VW canada this morning and got a follow up email from one of the service manager right away. She asked me to call back and I did. First of all she acknowledged the problem saying that she drove this car and have same experience. According her, VW canada is working on a fix for this transmission problem and the fix can be as soon as 2-3 weeks ! She promised to update me in about 2 weeks about the status. I'm happy that VW did listen to customers.

Sent in an email to Mr. John White of VW canada this morning and got a follow up email from one of the service manager right away. She asked me to call back and I did. First of all she acknowledged the problem saying that she drove this car and have same experience. According her, VW canada is working on a fix for this transmission problem and the fix can be as soon as 2-3 weeks ! She promised to update me in about 2 weeks about the status. I'm happy that VW did listen to customers.

Sent in an email to Mr. John White of VW canada this morning and got a follow up email from one of the service manager right away. She asked me to call back and I did. First of all she acknowledged the problem saying that she drove this car and have same experience. According her, VW canada is working on a fix for this transmission problem and the fix can be as soon as 2-3 weeks ! She promised to update me in about 2 weeks about the status. I'm happy that VW did listen to customers.

Great news indeed. Hope this applies to VW of North America so that we get the update here in the US as well.

Asked for an update

I am the one who originally reported the response I got from VW America about them fixing the transmission programming. For what it's worth, I sent a follow up message asking for a status update on my reference case number. It has been a month since they replied that they were aware of the issue and would issue a fix. I will post if I get a reply.

As a VW insider, do you know if it is possible to reprogram the 2012 transmission back to the 2009-2011 transmission programming? I guess there are many people who would sacrifice 1-2 mpg just to get back to a descent shifting transmission.

I am the one who originally reported the response I got from VW America about them fixing the transmission programming. For what it's worth, I sent a follow up message asking for a status update on my reference case number. It has been a month since they replied that they were aware of the issue and would issue a fix. I will post if I get a reply.

Cool! I think you are the only one who got that message and we keep our fingers crossed that they indeed will provide an update.

FWIW, I called my service department last week about my Passat but while I was on the phone the service manager said "Wait, I think I have an update for your Tiguan as well." I thought "Oh my, the transmission update is coming" but then he said "No, your Tiguan is up-to-date!"

Do you have any evidence that the "NA market complained like mad that the pre 2012 Tiguan wasn't getting good enough fuel consumption"?

I didn't complain?

My guess is, this was a move by VW marketing/product planning to make the car more competitive relative to its competitors.

I doubt he has any evidence to support that statement. More in line with what actually happened is all automakers are implementing tricks like this now to meet future CAFE standards. They are rolling out the gimicks before the higher standards hit the market. That whole NA market complained about gas mileage sound like someone looking for an excuse to rag.

I am the one who originally reported the response I got from VW America about them fixing the transmission programming. For what it's worth, I sent a follow up message asking for a status update on my reference case number. It has been a month since they replied that they were aware of the issue and would issue a fix. I will post if I get a reply.

Well, I got a whole lot of nothing... So I am told that they will address the issue, but then customer care basically disconnects from the progress part of the process and pleads ignorance, and also says its "possible". It wasn't a question before but now it is? I am still hopefull we will get a fix, but who knows when.

My latest response:

Dear Mr. XXXXX:

Thank you for your reply to my e-mail seeking an update regarding a possible update for the transmission programming in your Tiguan. I appreciate the chance to follow up with you.

I’ve looked into the information we have available, and at this time, I regret we have not yet been aware of an update for your vehicle. Our dealers are the first to obtain information on software updates, however, so I recommend staying in touch with your local dealer for the latest on potential releases in this matter.

Should you have any additional questions, please know our Customer CARE Center is at your disposal Monday through Friday 8 AM to 6 PM, local time, at (800) 822-8987. You are also always welcome to e-mail us again from the “Contact Us” page on www.vw.com.

Well, I got a whole lot of nothing... So I am told that they will address the issue, but then customer care basically disconnects from the progress part of the process and pleads ignorance, and also says its "possible". It wasn't a question before but now it is? I am still hopefull we will get a fix, but who knows when.

My latest response:

Dear Mr. XXXXX:

Thank you for your reply to my e-mail seeking an update regarding a possible update for the transmission programming in your Tiguan. I appreciate the chance to follow up with you.

I’ve looked into the information we have available, and at this time, I regret we have not yet been aware of an update for your vehicle. Our dealers are the first to obtain information on software updates, however, so I recommend staying in touch with your local dealer for the latest on potential releases in this matter.

Should you have any additional questions, please know our Customer CARE Center is at your disposal Monday through Friday 8 AM to 6 PM, local time, at (800) 822-8987. You are also always welcome to e-mail us again from the “Contact Us” page on www.vw.com.

Sincerely,

Daniel R.
Customer CARE Advocate

I will be going to my VW service tomorrow for a recall on my Passat. While there, I will ask the service manager if there is any update on the Tiguan. Will post later tomorrow.

As a VW insider, do you know if it is possible to reprogram the 2012 transmission back to the 2009-2011 transmission programming? I guess there are many people who would sacrifice 1-2 mpg just to get back to a descent shifting transmission.

if you are willing to sacrifice 1 - 2 mpg now, why not simply just drive in S mode?

do you think if VW were to reprogram the tranny, would it affect all modes and then all modes would go back to 09-11 performance?

so would 2012 S mode performance still be an improvement over 09-11 S mode performance?

if you are willing to sacrifice 1 - 2 mpg now, why not simply just drive in S mode?

do you think if VW were to reprogram the tranny, would it affect all modes and then all modes would go back to 09-11 performance?

so would 2012 S mode performance still be an improvement over 09-11 S mode performance?

This has been mentioned before. The S mode shifts at too high RPM. I do not want to drive at 3000RPM at 35MPH in S mode, or at 1000RPM at 35MPH in D mode. I want to drive around the typical 2000RPM value. So basically that leaves me just to go to tiptronic mode.

This has been mentioned before. The S mode shifts at too high RPM. I do not want to drive at 3000RPM at 35MPH in S mode, or at 1000RPM at 35MPH in D mode. I want to drive around the typical 2000RPM value. So basically that leaves me just to go to tiptronic mode.

So I should have just bought a manual transmission then

I will probably feel your pain once I get the hang of my tiggy.

I will miss most the 5 spd tranny of my jetta wagon. I never thought I would ever consider an auto tranny.

But yes, the option then would to put it in tiptronic mode in case if we just don't get any programming updates. If I can get the 22/27 from the Tig using tiptronic, that may be my preferred way of driving it.