1) create a new account, but can't reach the game proper (infinite loading)

OR

2) create a new account, and everything works fine the first time, but when you log out and back in, you can't reach the game proper (infinite loading)

This bug has been fixed. It turned out to be a bug in the registration process, not the game. If you make a new account now, it should work fine. However, accounts made recently that already 'have' the bug, those bugged accounts still won't work (since they were improperly registered in the system). Please contact SUPPORT with the title 'New Registration Bug Fix' and we'll see if we can fix your account manually, or otherwise make it right.