Serenity Holidays selects TravelComms

18 Sep 2017

Serenity Holiday, the independent and privately-owned tour operator, has selected d-flo TravelComms software to enhance the quality of its post-reservation customer communications. Serenity Holidays’ guests will benefit from more engaging customer communications and a multi-channel experience.

London, 18 September 2017: d-flo Limited, the innovative customer communications specialist, who enable their clients to achieve operational efficiencies, lower costs and increased brand loyalty, today announced that Serenity Holidays will commence using their TravelComms solution to manage their post-reservation customer communications.

TravelComms has been designed specifically for tour operators to enhance the experience of their customers before, during and after their holiday by delivering more enriched, informative and personalised communications via any online and offline channel.

Dennis Williams, Digital Manager of Serenity Holidays commented: “As a specialist tour operator, the customer has, and always will be at the heart of everything we do. We continually look for new and engaging ways to communicate with our clients so we’re able to provide an overall superior holiday experience. With the vision to further improve upon our customer communications and output, we entered the market looking for a solution to support a multi-channel experience, which would in turn give us the option to not only improve our current communication output but to also open up new and exciting communication channels in the future.

We were impressed with the quality product that TravelComms provided, offering flexibility not only in supporting multiple brands, but also future revenue opportunities. Plus, as a digitally focused company, the sense of owning the software from a technology stack perspective also appealed throughout the business. We are very excited to be working with d-flo, and as we develop and integrate with this travel communication specialist over the coming months, we very much look forward to taking our brands to a new level.”

Colin Brimson, Co-Founder and CEO of d-flo Limited commented: “We’re very proud to have been selected to help Serenity Holidays achieve their goals for this very important area of their customer communications. Our approach to all projects with our customers is to understand what they are trying to accomplish and then use our expertise to give them what they want in solutions that add real value to their business. We’re looking forward to a long and mutually rewarding relationship with Serenity Holidays.”

For further information on d-flo and TravelComms, contact d-flo on +44 (0)20 3582 5210 or by info@dflo.co.uk.