ASD crashes while scanning

ASD crashes when I'm scanning my PC. It crashes with all types of scans. I updated ASD to 2.3 because I had 2.2, and it still crashed... Even though it says that this problem was fixed in RC2, but I still have it. I re-installed it, rebooted the PC, updated ASD, I did everything I can do to fix it, and still crashes

Gunhawk wrote:ASD crashes when I'm scanning my PC. It crashes with all types of scans. I updated ASD to 2.3 because I had 2.2, and it still crashed... Even though it says that this problem was fixed in RC2, but I still have it. I re-installed it, rebooted the PC, updated ASD, I did everything I can do to fix it, and still crashes

Hi Gunhawk,

Sincerely apologize for the inconveniences.

When you scan your PC with ASD, it crashed or stucked? Could you please send me a screenshot of your situation? And what type of computer system you are using? Please give me more information.

From the screenshot you given, ASD got stucked when scanning this ApplePhotoStreams.exe file. ApplePhotoStreams.exe is a executable file published by App Inc. and it may causes few problems on your Windows OS.

Usually ApplePhotoStreams.exe will locate in this path: C:\Program Files\Common Files\Apple\Internet Services\ApplePhotoStrams.exe

Now please try the troubleshooting method below to fix the ASD crash problem.

Option 1 Uninstall ApplePhotoStrams program and delete its related files from your computerOption 2 Open ASD, on the main screen go to Quarantine>Whitelist>Add, find the ApplePhotoStrams.exe related file and add it to the whitelist.

Now you can check ASD scanning results.

By the way, some of the ASD users encountered the slow scan speed problem on Windows 8.1. That is because the default scan engine of ASD are local engine and cloud engine. So if you find the ASD scan speed is too slow, please go to Settings>Scan>, check the Local engine only.

It still crashes. I've removed iCloud, which solved the issue for ApplePhotoStreams.exe, but the issue still exists. I tried adding RGSCLauncher.exe to the whitelist, it didn't work. Now, I'm afraid that if I remove it, the problem will happen again, which will cause me to remove another program. Here's a screenshot of the error occurring again with RGSCLauncher.exe