ASEAN

MEDIA HUB

CONNECT @ ISON

Where we are

Burkina Faso

iSON has been in contact centre operations in Burkina Faso since June 2011. For a leading Africa based telecom client, iSON provides Inbound Customer Service, Inbound-Dealer Helpdesk, Outbound Sales, Back-Office, Social Media care, eKYC and Data Cleanup services. We have close to 150 staff employed in our contact centre service delivery.

Malawi

iSON has been in contact centre operations in Malawi since July 2017. For a leading Africa based telecom client, iSON provides Inbound Customer Service, Inbound-Dealer Helpdesk, Outbound Sales, Back-Office, Social Media care, eKYC, Data Cleanup services. We have close to 90 staff employed in our contact centre service delivery.

Niger

iSON has been in contact centre operations in Niger since Sep'2011. For a leading Africa based telecom client, iSON provides Inbound Customer Service, Inbound-Dealer Helpdesk, Outbound Sales, Back-Office, Social Media care, eKYC, Data Cleanup services. We have close to 95 staff employed in our contact centre service delivery.

Nigeria

iSON has been in contact centre operations in Nigeria since June 2011. For two leading Africa based telecom clients, iSON provides Inbound Customer Service, Inbound-Dealer Helpdesk, Outbound Sales, Back-Office, IVR Deployment / Management, Showrooms Staff Deployement & Management, Social Media care, eKYC and Data Cleanup services. We have close to 2500 staff employed in our contact centre service delivery centres. 2 of the centres are in Ibadan and one each in Abeokuta and Ilorin.

Sierra Leone

iSON has been in contact centre operations in Sierra Leone since February 2013. For a leading Africa based telecom client, iSON provides Inbound Customer Service, Inbound-Dealer Helpdesk, Outbound Sales, Back-Office, Social Media care, eKYC, Data Cleanup services. We have close to 70 staff employed in our contact centre service delivery.

South Africa

iSON has acquired Coracall Pvt. Ltd, South Africa. Coracall is an established name in Outbound Offshore Contact Centre specialising in sales campaigns focused on Telecommunications, Energy and Financial Services sectors. We have deployed a 400 strong team, based in South Africa – passionate about customer service and dedicated to exceeding expectations on service delivery.

Tanzania

iSON has been in contact centre operations in Tanzania since March 2011. For two leading Africa based telecom clients, iSON provides Inbound Customer Service, Inbound-Dealer Helpdesk, Outbound Sales, Back-Office, IVR Deployment / Management, Showrooms Staff Deployement & Management, Social Media care, eKYC and Data Cleanup services. We have close to 1300 staff employed in our contact centre service delivery centres. Besides 3 Telecom companies, a leading Media/DTH company is also our client in Tanzania.

Uganda

iSON has been in contact centre operations in Uganda since February 2013. For a leading Africa based telecom client, iSON provides Inbound Customer Service, Inbound-Dealer Helpdesk, Outbound Sales, Back-Office, Social Media care, eKYC and Data Cleanup services. We have over 415 staff employed in our contact centre service delivery. Besides Telecom, we serve various other industries like Media/DTH, Technology, Education in Uganda.

India

iSON has been in contact centre operations in India since July 2013. For a leading Telecom giant, iSON provides Inbound Customer Service, Inbound-Dealer Helpdesk, Outbound Sales, Back-Office services. We have over 5300 staff employed in our contact centre service delivery across 8 locations in India. Besides Telecom we also serve BFSI, Ecommerce and Travel booking clients in India.

Corporate Office

Gujarat

iSON has been in contact centre operations in Vadodara since July 2017. For a leading Telecom giant, iSON provides Inbound Customer Service, Inbound-Dealer Helpdesk, Outbound Sales, Back-Office services. We have over 830 staff employed in our contact centre.

Jharkhand

iSON has been in contact centre operations in Ranchi since June 2017. For a leading Telecom giant, iSON provides Inbound Customer Service, Inbound-Dealer Helpdesk, Outbound Sales, Back-Office services. We have over 744 staff employed in our centre.

Site Office

Karnataka

iSON has been in contact centre operations in Bangalore since June 2017. For a leading Telecom giant, iSON provides Inbound Customer Service, Inbound-Dealer Helpdesk, Outbound Sales, Back-Office services. We have over 462 staff employed in our centre

Site Office

Kerala

iSON has been in contact centre operations in Cochin since Sep 2016. For a leading Telecom giant, iSON provides Inbound Customer Service, Inbound-Dealer Helpdesk, Outbound Sales, Back-Office services. We have over 385 staff employed in our centre.

Site Office

Punjab

iSON has been in contact centre operations in Mohali since July 2013. For a leading Telecom giant, iSON provides Inbound Customer Service, Inbound-Dealer Helpdesk, Outbound Sales, Back-Office services. We have over 866 staff employed in our centre.

Site Office

Tamil Nadu

iSON has been in contact centre operations in Chennai since Sep 2016. For a leading Telecom giant, iSON provides Inbound Customer Service, Inbound-Dealer Helpdesk, Outbound Sales, Back-Office services. We have over 436 staff employed in our centre.

Site Office

Uttrakhand

iSON has been in contact centre operations in Dehradun since July 2013. For a leading Telecom giant, iSON provides Inbound Customer Service, Inbound-Dealer Helpdesk, Outbound Sales, Back-Office services. We have over 1527 staff employed in our centre.

Myanmar

iSON has been offering DMS (Document Management Soluions), eKYC and Warehousing services in Myanmar since September 2014. The client is a leading Telecom operator of Myanmar with large scale Global operations. iSON has deployed a delivery centre with 105 seats in Yangon for the process.