Keyboard stop working after installed bluethooth & wifi driver

‎12-18-201605:13 AM - edited ‎12-18-201605:24 AM

Product: HP 15-r062tu notebook

Operating System: Microsoft Windows 7 (64-bit)

I have faced issue with notebook keyboard(HP-15r062tu notebook) after cleaning with Electronic Liquid cleaner. Afterward my keyboard stop working. After non usage for more than 7 days the keyboard working again when . I reinstalled window 7 OS. But, when going to installed Bluethooth & wifi adaper driver the keyboard stop working. Even a single key of keyboard non working. Afterward i again uninstalled Bluethooth & wifi adapter driver it works again well. Even when i disable the bluethooth form device manager keyboard working very well.

Keyboard stop working after installed bluethooth & wifi driver

I would like to take a moment to thank you for posting on the HP Support Forums. I understand from your post that you have an HP 15-r062tu laptop and the keyboard works when the Bluetooth and wireless drivers are uninstalled or disabled. I'd like to help you with this case.

I recommend you to perform the below steps to isolate the issue and arrive at a solution:

Please uninstall the wifi and Bluetooth drivers from your laptop.

Once you have uninstalled the wifi and Bluetooth drivers, please download and install the Win7 compatible drivers from this link: http://hp.care/2hJJjK8.

Keyboard stop working after installed bluethooth & wifi driver

I have reinstalled Window 7 64 bit using an image that created (NON-HP OEM).

Given Driver also not solved my problem.

Please check Below Screenshot for Status of device manager.

1. Bluetooth Status showed on HP Wireless assistant is Disabled. After Turn off both Bluetooth & wifi keyboard start working well & when turn on a single one either Bluetooth or Wifi keyborad become useless that's stop working.