If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our "Bring Home Ballard: collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Bring Home Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard DeliveryOrders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold DeliveryThreshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice.

In-Home DeliveryIn-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery Express orders received by 3 p.m. EST are shipped the same day. For items under 15 lb., the following Express Delivery rates apply:

Swatch ShippingBallard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

Beautiful but not as pictured really
Beware the color. Believe the other reviews that say it is brassy/copper/orange. It is like an aged copper. Despite that, I still absolutely love them. Is it possible for a mirror to be "brighter" than others? These just reflect light so well. I hung the four I bought as pictured (crest in a diamond pattern) and it looks lovely. Others said they do not hang straight - I did not find that to be the case with ours.
January 25, 2015

This product looks nothing like how they are pictured in catalog
Color is a brassy-gold, and very uneven. Frames are roughly made, edges are not well assembled. I was very disappointed in the quality and will be sending them back.
August 13, 2014

Beautiful and Elegant
These mirrors have more of a bronze/gold colour and adds an elegance to the entryway....just amazing to look at...just as pictured on the website. My husband can't stop commenting on how beautiful they are...:) Thanks to Ballard Designs for delivery, quality and packaging. I would definitely buy from them again.
August 2, 2014

hang as quatrefoil
I bought the Crest Mirror set of 3. I wanted to hang them as pictured (on an angle as a quatrefoil). The problem is the bracket to hang the mirror which is firmly soldered to the back of the frames are all placed off center and to make it worse, in different places on each mirror! This makes them it impossible to hang correctly. Crest Mirrors are most certainly going back! However, if you want to hang them on the square, the bracket is in the correct spot.
August 27, 2013