Media Gallery for British Gas Home Insurance

Refine your search

Use the tools below to refine your search by only displaying reviews with a certain number of star ratings or to only show reviews from a certain time period.
Eg click on '1 star' to just display the reviews we have which received a 1 star rating click or 'Within the last month' to display just reviews posted over the last month.

Latest Reviews

I recently had reason to call the engineer, due to a leak on the boiler. Engineer attended same day and leaking seal appeared fixed. However two days later leak started again, engineer attended same day and identified a difficult to see crack in plastic fitting where seal located. Had to wait 24 hours for part to be obtained (boiler still usable) then leak satisfactorily repaired - over a week now with no leaks.
As an ex marine engineer I could fix the water (not GAS SAFE registered)plumbing…
Read Full Review

I thought I had peace of mind with my Homecare 400 policy, covering everything from Central Heating to Plumbing. Then, when I experienced a leak going under my (wooden) kitchen floor, I called on my Homecare insurance to sort it out. The plumber that was sent spent less than 10 minutes in the house; and on his way out he arbitrarily blamed the problem on the regeneration cycle of the water softener, which isn't covered under the policy. Faced with such utterly useless and unhelpful service, I…
Read Full Review

I have been receiving mail from british gas despite asking them not to contact me Why ? you may ask.. a few years ago i was clearly missold home insurance, and despite me being very clear on what i wanted covered and numerous assurances from the staff at british gas, when the problem arose, they simply did not want to know, and i was left with a £2000 bill !!!!!
Managers would not phone back, senior managers would not phone back, they simply did not care in any way.
On top of that they are…
Read Full Review

Called them to a leaking pump valve. Engineer arrive doing nothing but moaning about the shifts he works (weekends etc) not what I want hear MD!
I left him to do the repair and he handed the paperwork back in 10 mins?? I thought bloody hell he's good? So I went upstairs to find the valves had been completely covered in silicone of some sort??
Cancelled the very next day!…
Read Full Review

I recently contacted British Gas (BG) to sign up to their Homecare 200 plan, which involves paying a one off £99 fee and 12 monthly instalments; you are then covered for 12 months in the event that your boiler needs repairing. My boiler was faulty, so I called BG. They came out as agreed and within the agreed timeslot. Within a few minutes of looking at my boiler, BG condemned my boiler. It is only six years old. I subsequently received two further diagnosis (one from a local engineer and…
Read Full Review

Our boiler decided to celebrate the New Year by suiciding in a spectacular way: alarms flashing, water everywhere, components fizzing; all we could do was turn it off and hope it wasn't completely dead.
The telephone response was quick and effective, no hanging around, and the offers clearly explained and all questions answered. British Gas offered me two options: either pay by the hour up to £400+ or pay £99 and then 12 instalments of £22 for a total of £351. All Parts and Labour where…
Read Full Review

I have had a Home care agreement with British gas for over 12 years the service has been ok upto now, but feel it has gone down hill lately. I tried to book an engineer as the hot water was coming out scalding hot, I suspect it is the thermostat on the hotwater tank again.
Despite paying over £20 per month I was told that my issue was not deemed urgent so I would have to wait over a week for an engineer to visit. However the day before the scheduled appointment British gas called me to say…
Read Full Review

I've held a HomeCare 200 contract for around 14 years. I was happy with the service during the early years. However, customer service has significantly deteriorated.
Despite having an ancient boiler, I've rarely needed to call out the engineer. By chance, the National Grid staff detected a potential leak somewhere in my gas installation whilst carrying out essential maintenance to the mains pipe and refused to reconnect my supply, so I called British Gas.
There are no old people or children…
Read Full Review

This is for British Gas Homecare which I assume is what the other reviews are about. Great fast service when needed and thorough annual check which you can book online when it suits you! Great…
Read Full Review

Chrisshelbourn's Response to chipperchip's Review

Written on: 30/06/2010

All the reviews are 5 stars for British Gas!
<br/>I have Boiler & contols insurance with BG and when I reported a water leak from the boiler they said it was not a defective boiler and it was a maintenance problem.
<br/>They refused to deal with the problem.
<br/>I will not be wasting my money on British Gas again.
<br/>
<br/>Chris Shelbourn
<br/>

Had a boiler needing repaired and had no insurance for this. Contacted British Gas and was offered the Homecare 200 for £20 a month got my boiler repaired fully serviced no questions asked saved me a fortune...good on BG which really is an excellent product. The engineer came out done the work no questions asked and left over 2 hours later . Previous quotes from independant contractors would have cost upwards of 350 per hour NOt inc parts…
Read Full Review