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Excellent hotel in Mumbai

We have stayed 7 nights at the JW Marriott in Mumbai after a relaxing week in Goa. It was our 3rd stay in the hotel. The property remains impressive, being one of the best hotels in Mumbai. Location is great, spot on Juhu beach.
On the positives: impressive and well maintained property, excellent security, nice pool grounds, great gym, excellent breakfast.
However, with the increasing competition in the 5* hotels in Mumbai (e.g. Four Seasons), JW Marriott could improve on some elements in order to remain among the top hotels:
- standard rooms are very small and the not yet renovated rooms have moisty, dusty smell. So does the corridors that lead to the rooms due to worn out fitted carpets that spread an uncomfortable smell.
- turndown service was highly irregular, some days at 5pm, some days none, and some days in the evening as it should.
- resturant staff during breakfast is highy professional, though in some way very tense as supervision by managers is very tight which results in a somewhat forced and unnatural service that does not feel authentic. Some mornings I have been asked over 20 times whether everything is fine, which is somewhat artifical.
- pool staff is blunt and seems to have received instructions to sell food and beverage, consequently focusing service on those guests spending at the pool; the difference is service was obvious.
Apart from these critical notes, JW Marriott remains...We have stayed 7 nights at the JW Marriott in Mumbai after a relaxing week in Goa. It was our 3rd stay in the hotel. The property remains impressive, being one of the best hotels in Mumbai. Location is great, spot on Juhu beach.

However, with the increasing competition in the 5* hotels in Mumbai (e.g. Four Seasons), JW Marriott could improve on some elements in order to remain among the top hotels:

- standard rooms are very small and the not yet renovated rooms have moisty, dusty smell. So does the corridors that lead to the rooms due to worn out fitted carpets that spread an uncomfortable smell. - turndown service was highly irregular, some days at 5pm, some days none, and some days in the evening as it should.- resturant staff during breakfast is highy professional, though in some way very tense as supervision by managers is very tight which results in a somewhat forced and unnatural service that does not feel authentic. Some mornings I have been asked over 20 times whether everything is fine, which is somewhat artifical.- pool staff is blunt and seems to have received instructions to sell food and beverage, consequently focusing service on those guests spending at the pool; the difference is service was obvious.

Apart from these critical notes, JW Marriott remains a top notch hotel!More

This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

JWMM_GM, General Manager at JW Marriott Mumbai Juhu, responded to this reviewResponded March 3, 2012

Dear Guest,

We do appreciate you taking time out to share with us your experience while at our hotel.

We take all feedback seriously, and sincerely regret that we did not meet your expectations. We have shared your valuable feedback with the relevant teams in our hotel and assure you of a better experience the next time.

We sincerely await the opportunity to welcome you once again.

Best Regards,Thomas GussGeneral Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

A great place to stay but you will pay for the luxury but it's well worth it. Food great, service great, pool fun... not a bad word to say. Just enjoy your stay here. You don't want to leave the hotel. The bed is so comfortable and the pillows wonderful. Have fun.

Stayed: January 2012, traveled as a couple

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

JWMM_GM, General Manager at JW Marriott Mumbai Juhu, responded to this reviewResponded March 3, 2012

Dear Guest,

We are delighted that you had a good experience while here at JW Marriott Mumbai.

Thank you for your kind words. We sincerely await the opportunity to welcome you once again.

Best Regards,Thomas GussGeneral Manager

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This is one of best hotel property in mumbai. the service is very good. cost wise of course expensive as other 5 star hotel. Pl. check the tax %, (as every where the tax as applicable.) The only problem is traffic in the area in the evening time. thought the airport is only 3 km.to catch the flight ,you have start atleast 2 hrs before the scheduled time,othrwise you may miss the flight. (Specially evening time )

Stayed: January 2012, traveled solo

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Ask pg1975 about JW Marriott Mumbai Juhu

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

JWMM_GM, General Manager at JW Marriott Mumbai Juhu, responded to this reviewResponded March 3, 2012

Dear Guest,

We are delighted that you had a good experience while here at JW Marriott Mumbai.

Thank you for your kind words. We sincerely await the opportunity to welcome you once again.

Best Regards,Thomas GussGeneral Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

I loved our stay at this hotel. Property is central - service is good. Breakfast just great and offers a wide option of options. We were given an upgrade to the next level of room and check-in process was smooth.

Would highly recommend this property.

Stayed: December 2011, traveled with family

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

JWMM_GM, General Manager at JW Marriott Mumbai Juhu, responded to this reviewResponded March 3, 2012

Dear Guest,

We are delighted that you had a good experience while here at JW Marriott Mumbai.

Thank you for your kind words. We sincerely await the opportunity to welcome you once again.

Best Regards,Thomas GussGeneral Manager

Report response as inappropriateThank you. We appreciate your input.

This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

Hotel is excellent, well located, rooms are very spacious, food is excellent.Only problem faced were staff not able to respond calls on time from room. Else staff were very courteous, they were able to locate my son's bag left at lobby even after 5 hours. Very helpful. always smiling.Hotel is centrally located and taxis are easily available outside hotel. It is close to 30 minutes drive from airport.

Stayed: January 2012, traveled with family

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Ask Paikshit about JW Marriott Mumbai Juhu

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

Pavithran_JWMM, General Manager at JW Marriott Mumbai Juhu, responded to this reviewResponded December 6, 2015

Dear Guest,

Thank you for your positive comments. I am continuously working with my team to ensure flawless service and great product experience for all our guests.

It would be a pleasure to have you with us whenever next you plan your trip to Mumbai.

With best regards,Pracheta Morarji

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