Arvato India and Acronis bagged a Bronze medal in the Best Outsourcing Partnership category at the Contact Center World Awards in London this year. The partnership has been recognized as one of the best in the EMEA region.

The Contact Center World, a global association for contact center best practice and networking, organized an event from June 25 to 30, 2012, during which the participant companies (client and service provider) had to present their partnership journey and the challenges they overcame while working together. Arvato India and Acronis jointly presented and shared the best practices on what makes them strong partners, including a common focus on customer satisfaction and mutual trust.

Arvato has been servicing Acronis since August 2008, providing technical support (Level 1 & 2) for the client’s range of backup and disaster recovery software for Windows and Linux. Arvato India started by providing e-mail support for the Global Consumer Line of Business, and later it expanded support to include chat and phone services for both Consumer and Enterprise Lines of Business.

At the Contact Center World event in London, the Acronis and Arvato India team were represented by Ed Benack (CIO/CCO, Acronis) and Rajesh Chhabra (Account Manager, Arvato India), respectively. Ed Benack described how Arvato India is a flexible partner who has repeatedly stepped up to the various challenges presented to them and who has subsequently raised the bar for their in-house support, which eventually helped Acronis provide a superior customer service experience overall. Rajesh Chhabra commented on how this relationship is more like a partnership of equals rather than a typical client-vendor relationship.

After the event, Ed Benack stated: “Arvato India has been a responsive service provider and a remarkable company to work in partnership with over the last four years. Arvato helped us in critical stages of our journey and the Acronis-Arvato partnership was indeed one of the best among all entries in the Best Outsourcing Partnership category at this year’s Contact Center Awards.”

In view of this recognition, Ankush Bhandari, CEO, Arvato India, stated: “We’re extremely proud that our partnership with Acronis has been recognized on this global platform. This recognition serves as a testament to the team’s enduring efforts and hard work over the years, in continuously improving the customer experience being provided to Acronis customers on a global level. We look forward to our continued engagement with Acronis for achieving many milestones together in the years ahead.”