Progressive Training

Boost your business

With over 25 years’ experience in the hospitality and restaurant sectors, we’ve earned a reputation for high-quality training that we’re proud of – and our clients agree. Continuing with our first-class services even after they have moved from one company to another, some of our clients have remained on Progressive Training’s personal development programs for more than 25 years.

Whether you need training and development for your team or one-off consultancy support, we’re here to help.

Training services

Training and Development

We help you to get the most from your team. Whether we’re helping them to understand a new role, or grow your client base, we develop and deliver tailor-made solutions for your training needs. We can also provide facilitator packs to enable these programmes to be delivered by in-company trainers.

Examples of training and development support can include:

Management and personal development

Recruitment and retention

Successful selling

Exceptional customer service and service recovery

Developing training skills

Statutory training and compliance

Accredited training

Consultancy Support

Alongside our training services, we offer comprehensive consultancy support. From aiding you in managerial development to defining good-practice and procedures within your business, we give you a helping hand when it’s needed the most.

Some of our previous support has included:

Pre-opening training and consultancy support for over 30 hotel operations

The facilitation of management workshops

Developing standard operating procedures

Mentoring and coaching

Implementing Performance Review procedures

Management and recruitment assessment centres

Development of Trainer Facilitation Packs for delivery by in-company trainers

We assist you with training and advise you on achieving your customer service and team development goals.

Management and Personal Development

Tried-and-tested programmes to support the development of management at all levels – from first-time supervisors to experienced managers looking to enhance their skills.

Training modules could include:

Team building and team development

Motivating to improve performance

Time management and personal planning

Delegation

Effective communication

Developing interpersonal skills

Successful presentations

Recruitment and Retention

We’ll guide your team throughout the recruitment and selection process to help you find the right candidate to meet the needs of your business. And help select the key management responsibilities and assist you in managing their performance once they have joined you.

Training modules could include:

Successful recruitment and selection

Effective performance reviews

Personal Action plans and setting objectives

Coaching to improve

Successful Selling

From simple up-sell techniques in a bar or restaurant to taking enquiries and converting them into business, we create a clear, proactive, and structured approach to selling at all levels.

Training modules could include:

Telephone techniques and enquiry handling

Telephone sales and follow-up calls

Sales and negotiating skills

Effective sales appointments and showrounds

Upselling to improve service

Exceptional Customer Service and Service Recovery

We’ll help your team to understand the importance of exceptional customer service, how to deal with complaints, and what to do when things don’t go to plan or a difficult situation arises.

Training modules could include:

Delivering Exceptional Service

Service Recovery

Telephone Etiquette

Developing Training Skills

Clearly defined policies, standards and procedures are essential to business success, so we’ll ensure that your team are effectively trained to maintain the levels of quality you expect.

Training modules could include:

Training on-the-job

Group Training Skills

Corrective Coaching

Statutory Training and Compliance

Make the most of statutory training and compliance. Our consultants, along with hand-picked associates who specialise in specific areas, are able to provide a full-range of comprehensive statutory training.

Training modules would relate to:

Food Safety Standards

Health and Safety

Manual Handling

Responsibilities relating to the sale of alcohol

Progressive Training is approved to deliver and administer Institute of Leadership and Management (ILM) and British Institute of Innkeeping (BII) programmes. The Institute of Leadership and Management (ILM) is the management development arm of the City and Guilds. Through mapping the content of a significant number of Progressive Training’s programmes we have been accredited to deliver a range of their modules. Progressive Training Ltd is an accredited by the British Institute of Innkeeping (BII) to deliver the Award for Personal Licence Holders and Food Safety Training Levels 2 & 3.

Whatever your training requirements, we’re here to help.

If you’d like to find out more about our training provision and consultancy support services, contact us today.