·· EXPERIENCE
:
more than 10 years online··
SECURITY SYSTEM in order to preserve our customer's data
privacy·· CONTROL
over the tickets home delivery.·· QUALITY-PRICE RATIO: remarkably well.·· CUSTOMER SERVICE: By e-mail, phone and fax. For
users having already bought the tickets, an emergency phone number will be
available 72 hours before the event.··TICKETS DELIVERY : the courier
company must ask for the signature of the person receiving the tickets. No
matter if the delivery is made to a hotel, an apartment rental company, a
private home or others. If for whatever reason, the package could not be handed
over, our company would inform the customer, by e-mail, about where to collect
the tickets in the destination city. This can happen when an establishment does
not accept deliveries. ·· REPUTATION
: Madrid-Tickets.com is a Barcelona.com
website. #1 in Barcelona for tourist services.

FAQ's

How to buy the
tickets?

Read carefully all the
information provided and select the event and the tickets you would like to
purchase. Do not forget to fill in the order form to proceed.

Which is the payment
method?

The payment is made online
by means of a safe connection by Visa or MasterCard credit/debit cards. In order
to let you know that the purchase is really being processed, you will be sent a
confirmation e-mail.

Which stadium areas do the tickets
correspond to?

In deference to our
customers, we always offer the best tickets available in the chosen areas. For
further information, see the map.

Where will I receive my
tickets?

They will be delivered to
the address provided in the order form, always inside the Spanish territory.
Regarding foreigners, they will have to provide their accommodation address
during their stay in Spain.

How do I know my purchase order has
been successfully received?

Once the transaction has
been successfully completed, you will be sent a confirmation e-mail with all the
details related to your purchase.

If I do buy the tickets with much
anticipation, do you apply any kind of discounts?

We apply discounts for our
usual customers and groups. If this is your case, please contact
us.

Does the ticket price include
postage and packing?

Yes, as well as the 16%
V.A.T.

I would like to modify my purchase
order. How can I do it?

In order to change any data: address, arrival date, and so on, you must send
us an e-mail with all these changes, at ticketsmadrid@barcelona.com
and we will be pleased to help you.

What does 'to buy in the "Booking"
mode' mean ?

If you wisk to book
tickets that are not in stock, as soon as we receive your booking order we do
our best to get them. Once we obtain the tickets, we send you a booking
confirmation e-mail. If we do not manage to get the tickets, you are refunded
100% of the amount paid and our company is exempt from any liability regarding
any inconvenience caused to the customer.

Is the ticket price given the real
ticket price?

No. Our customer-oriented
policy is to sell a service called Ticket Package. We do not sell the ticket
only. The Ticket Package, depending on the city or the event, may include: the
event tickets, a souvenir, a city guide book or map, and home delivery service.
In many occasions, in order to guarantee the tickets availability for our
customers, we have to buy the tickets at a higher price than their face value.
Hence, our tickets can be more expensive than the tickets real price (face
value). Or else, depending on supply-demand, we establish our Ticket Packages
prices.

Is there any emergency telephone
number?

In case you have a
last minute emergency, you can contact us at the customer service telephone
number available 24 hours/day and effective 72 hours before the event (+ 34 690
278 507).

Can I cancel my tickets?

Cancellations, changes or
refunds are not allowed once the purchase or the booking has been accepted.
Refunds are only accepted if our company does not manage to fulfill the purchase
or booking. Before cancelling the purchase or booking -in case we did not manage
to obtain the tickets chosen category- we would offer you lower category tickets
and the difference in price would be refunded.The match date can be
rescheduled: from Sunday to Saturday or to any other day, as well as, from
Wednesday to another weekday.The date/time changes are due to TV broadcastings or Championships
commitments the Clubs are subject to. Hence, our customer is responsible for
checking the final date/time match. These changes may occur up to 7 days before
the event.