Glip Telephony Admin Setting Update

RingCentral Office administrators can now enable full telephony and SMS messaging features for their entire company in the administration settings page of RingCentral Glip. Once enabled, Phone tab and SMS functionality will appear on both the Glip desktop and mobile apps for users.Requirements:

Glip desktop app users must restart the app for the new telephony and SMS features to appear. To make outbound calls, a user's emergency 911 address must be added.

Glip mobile app users must be on version 4.13

The emergency 911 disclaimer must be accepted. Users can only make calls through the Phone tab when using the Glip service through the Google Chrome browser, desktop app, and mobile app.

Unfortunately, I tried this and it did not work well for me. It was very slow and all of my contacts didn't show. We use the merged contacts with Outlook. They do show up in the regular RingCentral for Windows app, so I disabled the Glip phone feature and went back to the RingCentral for Windows app.

I strongly agree with all three of the previous suggestions (Outlook contacts integration, Plantronics call control, and the HUD). Right now, it’s basically a softphone with reduced capabilities baked into Glip. This is a good first step but not enough for us to start using it.

I applaud the effort to unify RC calling and Glip into one app and if you get the phone part right I suspect many email heavy organizations like ours will actually start using Glip. Until now we have ignored it because previous attempts to use team-based communication (MS Teams) failed as users do not want yet another app on their PCs.

We will definitely switch to the Glip app if/when the phone is on par with the soft phone app.

Hey Brian, if you send an SMS to your coworkers extension, Glip pulls up their name automatically. So, if I text John Smith extension 9002 within Glip, it just shows his name (text) and looks very similar to a regular Glip message :)

Yes it does. However, in the desktop app it's half-baked since the app doesn't integrate with contacts, so all you see is the phone number, not the person's name. Unless you're Rain Man, it's impossible to keep it all straight once you carry on more than a few conversations.