Analytics-driven quality will be available to customers as part of the inContact Workforce Optimization Suite Powered by Verint, and will provide contact centre leaders with cost-effective access to sophisticated intelligence tools designed to maximize agent efficiency and increase customer satisfaction.

inContact is a cloud contact centre software leader, helping organizations around the globe create high quality customer experiences. inContact is 100% focused on the cloud and is the only provider to combine cloud software with an enterprise-class telecommunications network for a complete customer interaction solution. To learn more, visit www.inContact.com.