5.15.2009

Coppertop

Here's the final sentence of an article about the recent Google failure:

I can only hope that Google, Amazon, and others notice what a difference it can make to treat their valued customers like valued customers -- and, little by little, move toward becoming even more open and honest with us all in the future.

One minor nit - we are not Google's customers. We are Google's product - its customers are advertisers (They pay Google's bills, we don't).