Individual reservations: Reservations will be confirmed only on receipt of a valid credit card number and card expiry date or a company guarantee (where applicable). In case there is any no-show or a cancellation/amendment(in part or full), after 2 pm, 48 hours prior to the date of check-in, a retention charge, of 1 night's applicable room rate, will be levied. In addition, should the guest check-out early, 1 night's retention will be charged in lieu of the night(s) being released.

For Group of 5 rooms or more: Reservations will be confirmed against an advance or on receipt of a valid credit card number and card expiry date.

In case there is any no-show or cancellation/amendment of the conference/group (in part or full), within 30 days or less from the date of check in, a retention charge will be levied. The retention charge will be calculated as follows - # of rooms being cancelled/no-shows X 1 night X applicable daily rate per room for the conference/group. In addition, should any participants check out early, retention will be charged for those nights booked, now being released due to the early check out.