Accelerated Protection Product Disclosure Statement | 22 March 2012

Life Insurance
Accelerated
Protection
Product Disclosure Statement | 22 March 2012
TAL Life Limited ABN 70 050 109 450 AFSL 237 848
TAL Superannuation Limited ABN 69 003 059 407 AFSL 237 851
TAL Superannuation and Insurance Fund ABN 20 891 605 180
Important Note
This Product Disclosure Statement (PDS) gives
you important information about an insurance
policy known as Accelerated Protection.
Accelerated Protection, also called the ‘Policy’, is
issued by TAL Life Limited (TAL, we, us, our). The
formal terms and conditions of the Policy are
set out in the Policy Document and the Policy
Schedule which will be sent to you once the
Policy is issued by us. The Policy Document is
also available from your financial adviser or from
our Customer Service Centre on 1300 209 088.
You can structure Accelerated Protection
through the TAL Superannuation and Insurance
Fund (the Fund) in which case:
• you become a member of the Fund;
• TAL Superannuation Limited (TASL) as Trustee
of the Fund (Trustee) owns the Policy on your
behalf;
• p
remiums and benefit payments are therefore
made through the Fund and subject to
restrictions in the superannuation law; and
• some features of the Policy will not apply.
This PDS gives you important information about
structuring the Policy through the Fund.
You can also structure Accelerated Protection
through a self-managed superannuation fund
where you are a member of that fund.
Details of the insurer and Trustee are as follows:
TAL Life Limited
ABN 70 050 109 450
AFSL 237 848
TAL Superannuation Limited
ABN 69 003 059 407
AFSL 237 851
Both TAL and TASL take full responsibility for
the whole of this PDS. However, TAL is not
responsible for the operation of the Fund and
TASL is not responsible for the operation of
Accelerated Protection (but it does ensure that
our claim decisions for members of the Fund are
fair and reasonable).
The information in this PDS is current at the date
of issue. From time to time we may change or
update information that is not materially adverse
by providing a notice of any such changes on
our website, www.tal.com.au. If you’d like a free
printed copy of the updated information, please
contact our Customer Service Centre on 1300
209 088. The information contained in this PDS
is of a general nature and does not take into
account your individual objectives, financial
situation or needs. You should consider how
appropriate the insurance is in regards to your
objectives, financial situation and needs, and
seek advice from your financial adviser before
deciding on appropriate insurance cover.
for your insurance cover. In this PDS, ‘Policy’
means the Accelerated Protection Policy and
the ‘Policy owner’ means the person who legally
owns the Policy, including TASL where you
have structured your Policy through the Fund.
Where you take Accelerated Protection through
another superannuation fund, the trustee of that
superannuation fund will be the Policy owner
as it holds the Policy on your behalf. We use
‘Life Insured’ to refer to the person whose life is
insured under the Policy. ‘You’ and ‘your’ refer
to either the Policy owner or the Life Insured as
required by the context. If you are in any doubt,
please speak to your financial adviser and read
the Policy Document.
Applications for Accelerated Protection and,
where required, to join the TAL Superannuation
and Insurance Fund may be made by using the
online Accelerated Protection Application Form
or the paper Accelerated Protection Application
Form that is available from your financial
adviser. Additional information we require for
assessment can be collected from you or your
adviser via paper or electronic forms or by
providing information by telephone. You need
to read and consider this PDS before making an
application.
Other important
information
You will see that there are a number of terms
in this PDS that have been capitalised. These
terms have a particular definition when used in
the PDS or Policy Document. We have included
some of the most important definitions on
page 33 of this PDS. All of the defined terms are
explained fully in the Policy Document. If there
is any inconsistency between this PDS and the
Policy Document, the full terms and conditions
contained in the Policy Document will prevail
to the extent of the inconsistency. It’s important
to read these definitions carefully because their
meanings are relevant to your decision to apply
for cover, our assessment of your application,
your eligibility for insurance cover, your ability
to make a claim and our decision in relation to
any claim you may make. You should seek advice
from your financial adviser if you are unsure
of any of the definitions or what they mean
You should be aware that some Limitations and
Exclusions will apply to your Policy. This means
that in some cases we will not pay a claim or will
pay a claim only in limited circumstances. Please
see page 20 for a summary of the Limitations
and Exclusions.
We encourage you to read through the Policy
Document and Policy Schedule carefully and
make yourself aware of these conditions.
Full details of the Limitations and Exclusions
can be found in the relevant insurance terms
and conditions set out in Part 9 of the Policy
Document and the specific matters (if any) set
out in your Policy Schedule. There are other risks
you should consider when deciding to purchase
this Policy, including:
1) that the insurance you have chosen might be
inadequate to protect your circumstances;
2) that claims may not be paid and this Policy
may be cancelled where you have failed to
comply with the Duty of Disclosure set out on
page 26; and
3) that the Policy may be cancelled if you have
failed to pay your premium by the due date, in
the circumstances described on page 24.
TAL has recently been awarded Life Insurance Company of the Year 2011 at both the AFA/Plan For Life Awards and the Australian Banking and Finance Awards.
In addition, TAL has won several awards that recognise our commitment to producing high quality, relevant products that are responsive to market and
regulatory changes.
Contents
Accelerated Protection Product Disclosure Statement
About Accelerated Protection........................................................ 3
Accelerated Protection Benefits..................................................... 5
Accelerated Protection Life insurance............................................................................................... 5
Accelerated Protection Critical Illness insurance........................................................................... 6
Accelerated Protection TPD insurance............................................................................................10
Accelerated Protection Income Protection....................................................................................12
– Standard and Premier....................................................................................................................12
– Optimal...............................................................................................................................................16
Accelerated Protection Business Expense insurance ................................................................18
Limitations and Exclusions........................................................... 20
Life insurance............................................................................................................................................20
Critical Illness insurance........................................................................................................................20
TPD insurance...........................................................................................................................................21
Income Protection Standard and Premier......................................................................................21
Income Protection Optimal.................................................................................................................23
Business Expense insurance................................................................................................................23
What are the costs?........................................................................ 24
Important information about your cover.................................... 26
Duty of Disclosure...................................................................................................................................26
Your cover – when it starts and ends and some important things for you to do............26
Taxation......................................................................................................................................................26
Your Privacy...............................................................................................................................................27
Making a claim.........................................................................................................................................27
Complaints Process................................................................................................................................28
TAL Superannuation and Insurance Fund................................... 29
Definitions...................................................................................... 33
Interim Cover................................................................................. 36
Direct Debit Arrangements.......................................................... 38
Accelerated Protection Product Disclosure Statement
1
TAL – Passionate about Life
At TAL we are Passionate about Life.
We want to make Life Insurance a
well understood and valued part of
people’s lives.
TAL’s Accelerated Protection has been
developed to meet your insurance
needs; no matter what your stage of life.
The flexibility of our products means
we can tailor solutions that are right
for you.
Accelerated Protection offers a range of innovative plans
designed for the realities of modern life. They deliver
comprehensive, quality protection for you and your family.
What happens next?
If we accept your application, you’ll receive a Policy Schedule,
which outlines your specific cover details, and a Policy Document,
which contains the formal terms and conditions of insurance.
Together, the Policy Schedule and Policy Document form your
contract with us.
If you change your mind
We offer a 30-day cooling-off period. This cooling-off period starts
on the date the Policy is issued, which is the day we accept your
application for insurance. If you change your mind before the end
of the cooling-off period, as long as you haven’t made a claim,
you can return the Policy Document and Policy Schedule to us
with a written request to cancel the policy. Naturally, we’ll refund
your premium in full.
You are our top priority
TAL is committed to handling your claim with expertise and
sensitivity - and as rapidly as possible. We provide life insurance
for more than two and a half million Australians. Our history in life
insurance dates back more than 140 years.
If your Policy is structured through superannuation and you
decide to cancel your application for insurance during the
cooling-off period, your premium refund may be subject to
superannuation preservation rules. This means that rather than a
cash payment, your refund is rolled over to a complying
superannuation fund. If you have structured your Policy through
the Fund and nominate a superannuation arrangement that does
not accept the rollover payment, the Trustee can only pay the
refund to an eligible rollover fund.
What you need to know
Contact Details
Please take the time to read the information in this Product
Disclosure Statement carefully. Your financial adviser will help you
work out the best insurance options for you. This PDS contains
important information about this Policy. For all the terms and
conditions, contact your financial adviser and ask for a copy of
the Policy Document or call our Customer Service Centre
on 1300 209 088.
2
Accelerated Protection Product Disclosure Statement
You can contact TAL or the Trustee by:
P 1300 209 088
F 1300 351 133
E c [email protected]
www.tal.com.au
M PO Box 142
Milsons Point NSW 1565
About Accelerated
Protection
Accelerated Protection Overview
We provide a range of insurance choices including Life insurance,
Critical Illness insurance, Total and Permanent Disability (TPD)
insurance, Income Protection and Business Expense insurance.
Insurance through superannuation
Many people choose to structure their insurance through
superannuation.
You can choose to structure your Accelerated Protection through a
complying superannuation fund. This means the trustee of the
fund becomes the Policy owner and you become a member of
the fund.
When benefits are paid, they will be received by the trustee who
will then distribute them in accordance with the governing rules of
the superannuation fund and superannuation law.
Check with the trustee of your superannuation fund to see whether
they are able to pay TAL your insurance premiums from your
member account. This would be the case for most self-managed
superannuation funds.
If you are not a member of a complying superannuation fund, or
you are a member of a fund which cannot pay us insurance
premiums from your member account, you can still take out
Accelerated Protection through superannuation by becoming a
member of the Fund. This applies to Life insurance, TPD insurance
and Income Protection.
If you structure your Accelerated Protection through
superannuation you may receive taxation benefits, so it’s
important to seek financial advice before you make this decision.
Superannuation law is complex, so this advice should be specific to
your circumstances. Please see Tax Information on page 32 for
more information.
There are some important differences between owning your
insurance yourself and purchasing your insurance through a
superannuation fund. For example, some benefits will not apply as
set out in this PDS. However, in some circumstances purchasing
insurance through superannuation may be more advantageous.
Critical Illness Insurance Plan
We pay a lump sum if you are diagnosed with a specified medical
condition like Cancer, Heart Attack or Stroke. We offer two levels
of Critical Illness insurance:
• Critical Illness Insurance Plan Standard pays a lump sum for a
specified medical condition with some added benefits.
• Critical Illness Insurance Plan Premier pays a lump sum for
a specified medical condition with our full suite of added
benefits.
✓Attach TPD insurance as a benefit
✓Link to Life insurance as a Plan
TPD Insurance Plan
We pay a lump sum for a total and permanent disability.
✓Link to Life insurance as a Plan
Income Protection Plan
We provide a replacement income when Sickness or Injury
prevents you from working.
We offer three levels of cover:
• Income Protection Plan Standard pays a monthly benefit of up
to 75% of your income with some added benefits.
• Income Protection Plan Premier pays a monthly benefit of up
to 75% of your income with our full suite of added benefits.
• Income Protection Plan Optimal pays a monthly benefit for a
specified time frame depending on the cause of disability.
✓Income Protection Plan Standard is available through
the Fund
Business Expense Insurance Plan
We provide a monthly payment to reimburse your business
expenses while you are disabled.
For more information about structuring your insurance through
the TAL Superannuation and Insurance Fund please see page 29.
Life Insurance Plan
We pay a lump sum in the event of death or diagnosis of a
Terminal Illness.
✓Available through the Fund
✓Attach Critical Illness and/or TPD insurance as benefits
✓Link Critical Illness and/or TPD insurance as Plans
Accelerated Protection Product Disclosure Statement
3
About Accelerated Protection
(continued)
The flexibility to create a policy that suits your needs
You have a number of options for structuring Accelerated Protection to best suit your needs.
Choose one or more insurance Plans
Each Plan can have the same or different Policy owner(s).
Choose one or more insurance Plans
Life Insurance
Plan
Critical Illness
Insurance Plan
TPD
Insurance Plan
Income Protection
Plan
Business Expense
Insurance Plan
If you make an eligible claim on one Plan
the Benefit Amount and premiums for your other Plans
won’t be affected.
Attach insurances as benefits to your Life Insurance Plan or Critical Illness Insurance Plan
Your Plan and attached benefits will have the same Policy owner(s).
Choose Life Insurance Plan
Attach benefits
• Critical Illness insurance only as a benefit
• TPD insurance only as a benefit
• both Critical Illness and TPD insurance as benefits
If you make an eligible claim
the Benefit Amount on your remaining benefits
reduces and in return you have a lower premium.
Choose Critical Illness Insurance Plan
Attach benefit
• TPD insurance as benefit
If you make an eligible claim
the Benefit Amount on your remaining benefits
reduces and in return you have a lower premium.
Structure your Life Insurance Plan through superannuation and link other Plans
Choose Life Insurance Plan owned
by the Trustee or the trustee of your
self-managed superannuation fund
Link Plans
Link Plans not owned by a superannuation fund
to your Life Insurance Plan
• Critical Illness Insurance Plan only
• TPD Insurance Plan only
• Both Critical Illness and TPD Insurance Plans
4
Accelerated Protection Product Disclosure Statement
If you make an eligible claim
the Benefit Amount on your remaining benefits
reduces and in return you have a lower premium.
Accelerated Protection
Benefits
Accelerated Protection Life insurance
We pay a lump sum in the event of death or diagnosis of a Terminal Illness. The amount we pay is the Benefit Amount you choose.
Eligibility
Premium type:
Entry ages (next birthday):
• Stepped premiums
16 – 75
• Level premiums
16 – 60
Expiry age
Policy anniversary before the Life Insured turns 100.
Policy anniversary before the Life Insured turns 75 if through the Fund.
Maximum Benefit Amount
that can be applied for
Any financially justifiable amount.
Available through the Fund
Yes. For more information see page 29.
This section details some important information about the benefits included with Life insurance. For all the terms and conditions, speak
to your financial adviser and ask for a copy of the Policy Document.
Included Benefits
The following benefits are standard with Life insurance.
Benefit
Description
Death Benefit
A lump sum payment if the Life Insured dies.
Terminal Illness Benefit
Early payment of the Benefit Amount if the Life Insured is diagnosed as Terminally Ill and expected to not survive
longer than 12 months.
Advanced Payment Benefit
An advanced payment of 10% of the Benefit Amount, up to a maximum of $25,000 as soon as we receive the
death certificate or medical certificate confirming death of the Life Insured.
Repatriation Benefit
The Advanced Payment Benefit is increased to a maximum of $35,000 if the Life Insured dies overseas.
Inflation Protection Benefit
An annual automatic increase to your cover in line with Consumer Price Index, or not less than 5%. Increased
cover affects your premium, so you have the option to remove this benefit, which may reduce the size of your
premium increases.
Premium Freeze Benefit
Your premiums stay the same by reducing your cover each year. This is available from the Life Insured’s 30th
birthday on stepped premium policies only.
Guaranteed Future
Insurability Benefit
Increase your cover without providing additional health information after significant life events such as marriage,
having a baby, taking out a mortgage for your own home or increasing your stake in a business in which you are a
key person. Applications must be made within the specified timeframe and before the Life Insured turns 55.
Benefit increases can only be exercised once in any 12-month period and limits apply, for example the lesser of
25% of your original benefit or $200,000. Not available if a medical loading or medical exclusion applies to your
insurance.
Financial Planning Benefit*
We’ll reimburse up to $5,000 for professional financial planning advice if you receive a claim payment. Your
financial plan must be prepared by a financial adviser within 12 months of the date we finalise your claim. We
reserve the right to see a copy of the financial plan.
Accommodation Benefit*
Accommodation costs of an Immediate Family Member will be met, up to $250 per day and for a period of up to 14
days, if we pay the Terminal Illness Benefit and the Life Insured is Bed Confined more than 100km away from home.
Grief Counselling Benefit*
This Benefit is available to you or your Immediate Family Member who need support and grief counselling in the
event of a claim. Up to three counselling sessions, to a total maximum cost of $1,000, may be available for the Life
Insured and/or their immediate family with a counsellor approved by us.
Child’s Critical Illness Benefit*
We will pay a lump sum payment of $10,000 if your child suffers a Critical Illness Event listed on page 9 under the
Child’s Critical Illness Option.
*Not available through the Fund.
Included Benefits apply if Life insurance is shown on your Policy Schedule.
For circumstances where a benefit will not be paid, please see Limitations and Exclusions on page 20. Your Policy Document will
contain the formal terms and conditions.
Accelerated Protection Product Disclosure Statement
5
Accelerated Protection Benefits
(continued)
Optional Benefits
The following options are available with Life insurance.
Benefit
Description
Premium Relief
Option
If the Life Insured is unable to work for at least
three consecutive months due to Sickness or
Injury, we’ll waive your premiums. This option
ends on the earlier of the Life Insured returning to
work, earning an income or the Policy anniversary
before their 65th birthday.
Business
Insurance
Option*
You can increase your Life insurance without
providing additional health information on the
occurrence of a valid business event. See below
for more information on the Business Insurance
Option.
*Not available through the Fund.
Optional Benefits only apply if shown on your Policy Schedule
and are available at an additional cost.
For circumstances where a benefit will not be paid, please see
Limitations and Exclusions on page 20. Your Policy Document will
contain the formal terms and conditions.
Business Insurance Option
Under the Business Insurance Option, you can apply to increase
cover with only financial information required within 30 days of
one of the below Business events or within 30 days of the Policy
anniversary following the Business event. A limit of one increase
can be made each year and the reason for the increase must be
the same as that for which the application for the Business
Insurance Option was made, as determined by us.
Business events:
If you select this option, the following benefits will not apply:
•
Inflation Protection Benefit
•
Guaranteed Future Insurability Benefit
•
Death Buy-Back Option on TPD insurance
•
Death Buy-Back Benefit on Critical Illness insurance
•
Premium Relief Option
•
Double TPD Option
•
Double Critical Illness Option.
Accelerated Protection Critical
Illness insurance
We pay a lump sum if you are diagnosed with a specified medical
condition like Cancer, Heart Attack or Stroke. We pay the Benefit
Amount you choose even if you’re still able to work.
We give you the flexibility to have Critical Illness insurance in
three different ways:
•
on its own;
•
Attached to Life insurance; or
•
Linked to Life insurance.
Eligibility
Premium type:
Entry ages (next birthday):
• Stepped premiums
16 - 62
• Level premiums
16 – 60
Expiry age
Policy anniversary before the Life
Insured turns 70.
• business value
✓ an increase in the Life Insured’s share or value of the business
entity for which this cover was originally established;
Policy anniversary before the Life
Insured turns 100 if Attached or
Linked to Life insurance.
• key-person value
✓ an increase in the value of the Life Insured key-person to the
business entity for which the cover was originally established;
or
Maximum Benefit Amount that
can be applied for
$2,000,000
• loan guarantee
✓ an increase in the level of a business loan for which the Life
Insured is a guarantor.
Available through the Fund
No.
Applications must be made within the specified timeframe and
prior to the Policy anniversary before the Life Insured turns 65.
Limits apply to benefit increases, for example three times the
original Benefit Amount to a set maximum depending on the
type of insurance.
6
Accelerated Protection Product Disclosure Statement
If Critical Illness insurance is
Attached or Linked, it cannot
exceed the Life insurance.
This section details some important information about the
benefits included with Critical Illness insurance. Medical
conditions covered under Critical Illness insurance are defined in
the Policy Document and are only paid if the condition or the
circumstances leading to the claim first occurs after the Plan start
date. For all the terms and conditions, including the definitions of
the conditions covered, speak to your financial adviser and ask
for a copy of the Policy Document.
Accelerated Protection Benefits
(continued)
Included Benefits
To help you choose the Critical Illness insurance that suits your needs, we’ve included a table of benefits comparing Critical Illness
insurance Standard with Critical Illness insurance Premier.
Standard
✓
Premier
✓
Benefit
Description
Critical Illness
Benefit
A lump sum payment for a range of conditions listed on page 8 until the Policy anniversary before
the Life Insured turns 70.
If your Critical Illness insurance is Attached or Linked to Life insurance, cover continues but the only
Critical Illness condition that applies is Loss of Independent Existence.
✓
✓
Paralysis
Support Benefit
We double the lump sum payment, to a maximum of $2,000,000, if the Life Insured becomes
paralysed.
✓
✓
Death Buy-Back
Benefit
You can repurchase your Life insurance after the payment of 100% of Critical Illness insurance. This
benefit only applies if Critical Illness insurance is Attached or Linked to Life insurance.
Buy-back requests must be made within the specified timeframe and before the Life Insured turns
70. The repurchased cover is subject to the limitations and conditions applicable to the original
policy. The Death Buy-Back Benefit does not apply where you have selected the Double Critical
Illness Option or the Double TPD Option.
✓
✓
Inflation
Protection
Benefit
An annual automatic increase to your cover in line with Consumer Price Index or not less than 5%.
Increased cover affects your premium, so you have the option to remove this benefit, which may
reduce the size of your premium increases.
✓
✓
Premium Freeze
Benefit
Your premiums stay the same by reducing your cover each year. This is available from the Life
Insured’s 30th birthday on stepped premium policies only.
✓
✓
Guaranteed
Future
Insurability
Benefit
Increase your cover without providing additional health information after significant life events
such as marriage, having a baby, taking out a mortgage for your own home or increasing your stake
in a business in which you are a key person. Applications must be made within the specified
timeframe and before the Life Insured turns 55. Benefit increases can only be exercised once in any
12-month period and limits apply, for example the lesser of 25% of your original benefit or
$200,000. Not available if a medical loading or medical exclusion applies to your insurance.
✓
✓
Financial
Planning Benefit
We’ll reimburse up to $5,000 for professional financial planning advice if you receive a claim
payment. Your financial plan must be prepared by a financial adviser within 12 months of the date
we finalise your claim. We reserve the right to see a copy of the financial plan.
✓
✓
Accommodation
Benefit
Accommodation costs of an Immediate Family Member will be met, up to $250 per day and for a
period of up to 14 days, if we pay the Critical Illness Benefit and the Life Insured is confined to bed
more than 100km away from home.
✓
✓
Grief
Counselling
Benefit
This Benefit is available to you or your Immediate Family Member who need support and grief
counselling in the event of a claim. Up to three counselling sessions, to a total maximum cost of
$1,000, may be available for the Life Insured and/or their immediate family with a counsellor
approved by us.
✓
✓
Childs’ Critical
Illness Benefit
We will pay a lump sum payment of $10,000 if your child suffers a Critical Illness Event listed on page
9 under the Child’s Critical Illness Option.
✗
✓
Advancement
Benefit
An advance payment to cover immediate expenses if the Life Insured experiences one of the events
listed in the Advancement Benefit Events table on page 8, to the amount shown. Payment of this
benefit reduces your Critical Illness Benefit by the amount paid.
✗
✓
Female Critical
Illness Benefit
We pay an early payment of 20% of your Benefit Amount (to a maximum of $50,000) for conditions
including Pregnancy Complications and Congenital Abnormalities events. See the conditions
covered and further information on page 9. Payment of this benefit reduces your Critical Illness
Benefit by the amount paid.
✗
✓
Needlestick
Benefit
If the occupation class of the Life Insured is AA+ as specified in the Policy Schedule, the Needlestick
Benefit will be payable when the Life Insured suffers Occupationally Acquired Hepatitis B or C. The
amount payable is the Benefit Amount, to a maximum of $1,000,000*.
*If you choose Critical Illness Premier in conjunction with the Critical Illness Option under Income Protection, you will be limited to a maximum
benefit of $1 million across all policies issued by us in the event of Occupationally-Acquired Hepatitis B or C.
Accelerated Protection Product Disclosure Statement
7
Accelerated Protection Benefits
(continued)
Included Benefits apply if Critical Illness insurance Standard or Premier is shown on your Policy Schedule.
For circumstances where a benefit will not be paid, please see Limitations and Exclusions on page 20. Your Policy Document will
contain the formal terms and conditions.
Critical Illness conditions
The following conditions are covered under Critical Illness insurance. For some Critical Illness conditions, we pay less than 100% of the
Benefit Amount, for example Angioplasty payments are limited to 25% of the Critical Illness benefit, up to a maximum of $50,000.
Heart conditions
Neurological conditions
Permanent conditions
• Angioplasty*^
• Alzheimer’s Disease
• Blindness
Organ disorders
• Chronic Kidney Failure
• Aortic Surgery
• Coma
• Loss of Hearing
• Chronic Liver Failure
• Cardiomyopathy
• Dementia
• Loss of Independent Existence
• Chronic Lung Failure
• Coronary Artery Bypass Surgery*
• Encephalitis and Meningitis
• Loss of a Single Limb
• Major Organ Transplant
• Heart Attack*
• Major Head Trauma
• Loss of Speech
• Pneumonectomy
• Heart Valve Surgery*
• Meningococcal Disease
• Severe Burns
• Primary Pulmonary Hypertension
• Motor Neurone Disease
• Severe Diabetes#
• Triple Vessel Angioplasty*
• Multiple Sclerosis
• Muscular Dystrophy
• Paralysis
• Parkinson’s Disease
• Stroke*
Blood disorders
Cancer
Other events
• Aplastic Anaemia
• Benign Brain Tumour
• Intensive Care
• Medically Acquired HIV
• Cancer*
• Severe Rheumatoid Arthritis#
• Occupationally Acquired HIV
• Occupationally Acquired
Hepatitis B or C#+
* Some restrictions apply to these conditions. Refer to the Policy Document for more information. These conditions are also not covered under Accelerated
Protection Interim Cover. For more information on Interim Cover see page 36.
^ This condition has a maximum payment of $50,000, unless a benefit is payable under Triple Vessel Angioplasty.
# This condition only applies under Critical Illness insurance Premier.
+ These conditions only apply under the Needlestick Benefit.
Advancement Benefit
The events and the amount to be paid under the Advancement Benefit are listed in the following table.
Advancement Benefit Events
Amount to be paid
• Loss of Hearing in one ear; or
• Loss of Sight in one eye
10% of the Benefit Amount to a maximum of $100,000
• Carcinoma In Situ*;
• Diagnosed Benign Brain Tumour;
• Early Stage Chronic Lymphocytic Leukaemia;
• Early Stage Melanoma; or
• Early Stage Prostate Cancer
25% of the Benefit Amount to a maximum of $100,000
• Adult onset insulin-dependent diabetes mellitus;
• Severe Crohn’s Disease;
• Severe Ulcerative Colitis
20% of the Benefit Amount to a maximum of $100,000
• Partial Alzheimer’s Disease
25% of the Benefit Amount to a maximum of $50,000
* The maximum payment for Carcinoma In Situ of the Cervix Uteri classified as Cervical Intraepithelial Neoplasia grade 3 (CIN-3) will be 10% of the
Benefit Amount to a maximum of $100,000.
8
Accelerated Protection Product Disclosure Statement
Accelerated Protection Benefits
(continued)
Female Critical Illness Benefit
The following conditions are covered by our Female Critical
Illness Benefit. Cover under Female Pregnancy Complications
and Congenital Abnormalities ends at the Policy anniversary
before the Life Insured turns 45.
Female Critical
Illness Events
Medical conditions
Female Pregnancy
Complications
• Eclampsia of Pregnancy
Benefit
Description
Child’s Critical
Illness Option
We pay a lump sum payment up to $200,000 if an
insured child first suffers from one or more of the
conditions listed below and we offer grief
counselling to immediate family members.
If the Life Insured is unable to work for at least
three consecutive months due to Sickness or
Injury, we’ll waive your premiums. This option
ends on the earlier of the Life Insured returning to
work, earning an income or the Policy anniversary
before their 65th birthday.
You can increase your Critical Illness insurance
in line with Life insurance without medical
underwriting on the occurrence of a valid
business event. See page 6 for more
information on the Business Insurance Option.
Only available when Critical Illness insurance is
Attached to Life insurance.
Premium Relief
Option
• Disseminated Intravascular Coagulation
• Ectopic Pregnancy
• Hydatidiform Mole
• Still Birth
Congenital
Abnormalities*
• Down’s Syndrome
• Spina Bifida Myelomeningocele
• Tetralogy of Fallot
• Transposition of Great Vessels
• Congenital Blindness
• Congenital Deafness
Other Events
• Osteoporosis
• Lupus
*The child must survive 30 days or longer.
Please note that Female Pregnancy Complications and Congenital
Abnormalities are only covered from 12 months after the Plan start
date. Other Events are covered three months after the Plan start date.
Optional Benefits
The following options are available on both Standard and Premier
Critical Illness insurance. Optional Benefits only apply if shown on
your Policy Schedule and are available at an additional cost.
Benefit
Description
Critical Illness
Reinstatement
Option
You can repurchase your Critical Illness insurance
after the payment of a Critical Illness benefit,
Advancement Benefit, Needlestick Benefit or
Female Critical Illness Benefit.
Applications must be made within the timeframe
specified in the Policy Document and before the
Life Insured turns 65. The repurchased cover will
be subject to the limitations and conditions
applicable to the original policy.
Double Critical
Illness Option
This option is available when Critical Illness
insurance is Attached to Life insurance and means
that payment of the Critical Illness Benefit will not
reduce your Life insurance and future premiums
will be waived. The Life insurance will not be
eligible for increases under the Guaranteed Future
Insurability and the Business Insurance Option (if
applicable) when the Critical Illness Benefit is paid.
Business
Insurance
Option
For circumstances where a benefit will not be paid, please see
Limitations and Exclusions on page 20. Your Policy Document
will contain the formal terms and conditions.
Child’s Critical Illness Option
The following conditions are covered by our Child’s Critical Illness
Option, so please take the time to review this list carefully. This
option is available for your financially dependent children aged
between two and 15 at the time of application. Cover expires on
the Policy anniversary before the insured child’s 19th birthday.
The sum of all payments per child under the Child’s Critical Illness
Option and Child’s Critical Illness Benefit (where applicable),
including cover with TAL and any other organisation will be
limited to $250,000.
Critical Illness Events under the Child’s Critical Illness Option are:
• Death
• Terminal Illness
• Aplastic Anaemia
• Benign Brain Tumour
• Blindness
• Cancer*
• Loss of Hearing
• Loss of Limbs
• Loss of Limbs and Sight
• Loss of Speech
• Major Head Trauma
• Major Organ Transplant
• Cardiomyopathy
• Chronic Kidney Failure
• Meningococcal Disease
• Paralysis (the Paralysis Support
Benefit will not apply)
• Severe Burns
• Stroke*
• Subacute Sclerosing
Panencephalitis
• Coma
• Encephalitis and Meningitis
• Heart Attack*
*Some restrictions apply to these conditions. Refer to the Policy Document
for more information.
The Life Insured must survive a Critical Illness
Event for at least 14 days to be eligible to claim
under this option.
Accelerated Protection Product Disclosure Statement
9
Accelerated Protection Benefits
(continued)
Accelerated Protection TPD insurance
We pay a lump sum for total and permanent disability. We pay the Benefit Amount you choose.
We give you the flexibility to have TPD insurance in four different ways:
• on its own;
• Attached to Life insurance;
• Attached to Critical Illness insurance; or
• Linked to Life insurance.
Eligibility
Premium type:
• Stepped premiums
• Level premiums
Entry ages (next birthday):
16 - 62
16 – 60
Expiry age
Policy anniversary before the Life Insured turns 65.
Policy anniversary before the Life Insured turns 100 if Attached or Linked to Life Insurance.
Maximum Benefit Amount
that can be applied for
$5,000,000 (Restrictions apply depending on occupation and age.)
If TPD insurance is Attached or Linked it cannot exceed the Life insurance and/or Critical Illness insurance.
Available through the Fund
Yes when Attached to Life insurance. For more information see page 29.
This section details some important information about the benefits included with TPD insurance. For all the terms and conditions, speak to your
financial adviser and ask for a copy of the Policy Document.
Included Benefits
The following benefits are standard on our TPD insurance.
Benefit
Description
TPD Benefit
A lump sum payment if the Life Insured becomes Totally and Permanently Disabled. Your definition of TPD depends
on which of the following definitions applies under your insurance:
• Any Occupation;
• Own Occupation; or
• Activities of Daily Living (ADL).
After 65, if your TPD insurance is Attached or Linked to Life insurance and your definition is Any Occupation or Own
Occupation, your definition is replaced with cover for Loss of Independent Existence, Loss of Limbs and Blindness.
Where Superlink is indicated in your Policy Schedule the ‘Own Occupation’ definition of TPD insurance applies,
however claims are first assessed using the ‘Any Occupation’ definition and the Superannuation Industry
Supervision Act (SIS) definition of permanent incapacity.
For more information on these definitions see page 33.
Unless structured through the Fund, we also make advanced payments of this benefit if the Life Insured suffers the
Loss of a Single Limb or the Loss of Sight in one eye. Payment is the lesser of 25% of the Benefit Amount or
$500,000. Payment made once only and reduces the TPD benefit by the amount paid. Only available if the condition
or circumstances leading to the claim occur after the Plan start date.
Inflation Protection Benefit
An annual automatic increase to your cover in line with Consumer Price Index or not less than 5%. Increased
cover affects your premium, so you have the option to remove this benefit which may reduce the size of your
premium increases.
Premium Freeze Benefit
Your premiums stay the same by reducing your cover each year. This is available from the Life Insured’s 30th
birthday on stepped premium policies only.
Guaranteed Future
Insurability Benefit
Increase your cover without providing additional health information after significant life events such as marriage,
having a baby, taking out a mortgage for your own home or increasing your stake in a business in which you are a
key person. Applications must be made within the specified timeframe and before the Life Insured turns 55. Benefit
increases can only be exercised once in any 12-month period and limits apply, for example the lesser of 25% of your
original benefit or $200,000. Not available if a medical loading or medical exclusion applies to your insurance.
10
Accelerated Protection Product Disclosure Statement
Accelerated Protection Benefits
(continued)
Benefit
Description
Child’s Critical Illness
Benefit*
We will pay a lump sum payment of $10,000 if your child suffers a Critical Illness Event listed on page 9 under the
Child’s Critical Illness Option.
Financial Planning Benefit*
We’ll reimburse up to $5,000 for professional financial planning advice if you receive a claim payment. Your financial
plan must be prepared by a financial adviser within 12 months of the date we finalise your claim and we reserve the
right to see a copy of the financial plan.
Accommodation Benefit*
Accommodation costs of an Immediate Family Member will be met, up to $250 per day and for a period of up to 14
days, if we pay the TPD Benefit and the Life Insured is confined to bed more than 100km away from home.
Grief Counselling Benefit*
This Benefit is available to you or your Immediate Family Member who need support and grief counselling in the
event of a claim. Up to three counselling sessions, to a total maximum cost of $1,000, may be available for the Life
Insured and/or their immediate family with a counsellor approved by us.
*Not available through the Fund.
Included Benefits apply if TPD insurance is shown on your Policy Schedule. For circumstances where a benefit will not be paid, please
see Limitations and Exclusions on page 20. Your Policy Document will contain the formal terms and conditions.
Optional Benefits
The following options are available on TPD insurance.
Benefit
Description
Death Buy-Back Option
You can repurchase your Life insurance after the payment of 100% of TPD insurance. This option is only
available if TPD insurance is Attached or Linked to Life insurance. Buy-back requests must be made within the
specified timeframe and before the Life Insured turns 65. The repurchased cover will be issued subject to the
limitations and conditions applicable to the original policy. The Death Buy-Back Option is not available where
the Double Critical Illness Option or the Double TPD Option has been selected.
Double TPD Option*
This option is available when TPD insurance is Attached to Life insurance and means that payment of the TPD
Benefit will not reduce your Life insurance and future premiums will be waived. The Life insurance will not be
eligible for increases under the Guaranteed Future Insurability Benefit and the Business Insurance Option (if
applicable) when the TPD Benefit is paid.
Premium Relief Option
If the Life Insured is unable to work for at least three consecutive months due to Sickness or Injury, we will waive
your premiums. This option ends on the earlier of the Life Insured returning to work, earning an income or the
Policy anniversary before their 65th birthday.
Business Insurance Option*
You can increase your TPD insurance in line with Life insurance without medical underwriting on the occurrence
of a valid business event. See page 6 for more information on the Business Insurance Option. Only available
when TPD insurance is Attached to Life insurance.
*Not available through the Fund.
Optional Benefits only apply if shown on your Policy Schedule and are available at an additional cost. For circumstances where
a benefit will not be paid, please see Limitations and Exclusions on page 20. Your Policy Document will contain the formal terms
and conditions.
Accelerated Protection Product Disclosure Statement
11
Accelerated Protection Benefits
(continued)
Accelerated Protection Income Protection
We provide a replacement income when Sickness or Injury prevents you from working. The amount we pay depends on the Benefit
Amount and the cover you choose.
Cover
Benefit
Waiting Period and Benefit Period
Income Protection Standard
Pays a monthly benefit to replace up to 75% of your income for
Total or Partial Disability. Comprehensive protection with a range
of standard benefits.
You choose your:
Income Protection Premier
Pays a monthly benefit to replace up to 75% of your income for
Total or Partial Disability. Comprehensive protection with the full
range of benefits.
• Benefit Period or the length of time benefits
are paid.
Income Protection Optimal
Pays a monthly benefit for a set period of time, depending on the
cause of disability.
Waiting Period and Benefit Period determined
by the cause of disability.
• Waiting Period or the length of time off work
before you’re eligible to receive benefits
The following sections detail some important information about the different types of Income Protection. Before choosing your Income
Protection, you should consider your personal needs and talk to your financial adviser about your individual requirements. For all the
terms and conditions of this insurance, speak to your financial adviser and ask for a copy of the Policy Document.
Income Protection Standard and Premier
Eligibility
Premium type:
Entry ages (next birthday):
• Stepped premiums
19 - 64 (the maximum entry age may be 55 or 60 for certain occupations and Benefit Periods)
• Level premiums
19 - 60 (the maximum entry age may be 55 for certain occupations and Benefit Periods)
Expiry age
Policy anniversary before the Life Insured turns 65 for 1, 2 and 5 year, and ‘to age 65’ Benefit Periods.
This increases to 70 for a ‘to age 70’ Benefit Period and 100 for the Extended Care Benefit.
Maximum Benefit Amount (inclusive
of Retirement Protection Option and
Disability Plus Option) that can be
applied for
$30,000 per month for Benefit Periods of five years or greater.
Type of cover (this affects the amount of
benefit payable)
• Indemnity
Waiting Periods available
• 2 weeks
• 26 weeks
• 4 weeks
• 52 weeks
• 8 weeks
• 104 weeks
A further $30,000 per month is available on a one or two year Benefit Period.
• Agreed Value
• 13 weeks
Benefit Periods available
• 1 year
• to age 65
• 2 years
• to age 70
• 5 years
Available through the Fund
Yes for Income Protection Standard. For more information see page 29.
See page 33 of this PDS for some important definitions relating to Income Protection. Please note that some features may not be
available for certain occupations and age groups.
12
Accelerated Protection Product Disclosure Statement
Accelerated Protection Benefits
(continued)
Included Benefits
To help you choose the Income Protection that suits your needs, we have included a table of benefits comparing Income Protection
Standard with Income Protection Premier.
Income Protection
Standard
Premier
✓
✓
Benefit
Description
Total Disability
Benefit
A monthly payment that covers up to 75% of the Life Insured’s normal ongoing income if
Totally Disabled at the end of your chosen Waiting Period. The Benefit Amount is paid
monthly in arrears.
For Premier, if the Life Insured is unable to work for more than ten hours per week, his or her
Monthly Earnings will not be taken into account. Please see definitions on page 33.
✓
✓
Partial Disability
Benefit
A monthly payment when the Life Insured is only able to work in a reduced capacity due to
Sickness or Injury. The Benefit Amount takes the Life Insured’s Pre-Disability Earnings and
any Monthly Earnings during the month into account.
✓
✓
Inflation
Protection
Benefit
An annual automatic increase to your cover in line with Consumer Price Index or not less
than 3%. Increased cover affects your premium, so you have the option to remove this
benefit, which may reduce the size of your premium increases.
✓
✓
Death Benefit
A lump sum payment of six times the Benefit Amount to a maximum of $50,000 if the Life
Insured dies.
✓
✓
Concurrent
Disability Benefit
If Total or Partial Disability results from separate Sickness or Injury, your benefit payments
are calculated according to the Sickness or Injury that provides the highest payment. This
ensures you are always receiving the maximum benefit you are entitled to.
✓
✓
Recurrent
Disability Benefit
If a disability recurs from the same or related cause within 12 months of a claim ending, we
treat it as a continuation of the original claim which means no Waiting Period before
payments recommence. Please note all claim periods will be added together to calculate
the maximum Benefit Period for the disability.
✓
✓
Waiver of
Premium Benefit
We waive your Income Protection premiums while the Life Insured receives a benefit
payment for Total or Partial Disability.
✓
✓
Elective Surgery
Benefit
The Life Insured is considered Totally Disabled due to Sickness if they’re disabled as a result
of a transplant, surgery to improve their appearance or elective surgery on the advice of a
medical professional. Not applicable when surgery occurs within six months of
commencement, reinstatement or an increase in benefit.
✓
✓
Extended Care
Benefit
We extend your Income Protection when the Life Insured reaches the Plan end date if you
have held the policy for ten or more years at standard rates and you have not made a claim
13 months prior to policy end. Includes a more restrictive definition of disability.
✓
✓
Bed
Confinement
Benefit
For each day you’re confined to bed, on the advice of a Medical Practitioner, a proportion of
the Benefit Amount can be paid under certain circumstances. The confinement must
continue for three consecutive days or more during the Income Protection Waiting Period.
✓
✓
Family Support
Benefit
We pay a monthly benefit of up to $3,000 for up to three months if a family member stops
paid work to care for the Life Insured. The Life Insured must be Totally Disabled for 30
consecutive days to be eligible. The benefit is reduced by the amounts reimbursed from
elsewhere.
✓
✓
Housekeeper
Benefit
We pay a monthly benefit of up to $3,000, for up to six months, to a non-family member
that the Life Insured is totally reliant upon. The Life Insured must be totally disabled for 30
consecutive days and bed confined at home to be eligible. The benefit is reduced by the
amounts reimbursed from elsewhere.
✓
✓
Scheduled Injury
Benefit
We pay for a specific period for certain events, based on the nature of the injury. See page
15 for more information.
✓
✓
Blood Borne
Diseases Benefit
If the Life Insured is a health care professional and they contract a blood borne disease such
as HIV, Hepatitis B or C and they either normally perform Exposure Prone Procedures or
suffer a reduction in patients due to disclosing the disease, we will assess as disabled even if
they are physically able to work.
Accelerated Protection Product Disclosure Statement
13
Accelerated Protection Benefits
(continued)
Income Protection
Benefit
Description
✓
Child Care
Benefit
We will pay reimbursement costs, of an additional 5% of the Benefit Amount up to $400 per
month, incurred in relation to providing outside care for any children under the age of 12 as
a result of your Sickness or Injury, for a maximum of three months.
✗
✓
Child’s Critical
Illness Benefit
We will pay a lump sum payment of three times the Benefit Amount to a maximum of
$25,000 if your child suffers a Critical Illness Event listed on page 9 under the Child’s Critical
Illness Option.
✗
✓
Rehabilitation
Benefit
Cover for participation in a pre-approved Rehabilitation Program. The amount paid is 50%
of the Benefit Amount.
✗
✓
Rehabilitation
Expense
Reimbursement
Benefit
We reimburse for participation in a pre-approved Rehabilitation Program to a maximum of
six times the Benefit Amount but excludes medical consultations or therapy.
✗
✓
Overseas
Assistance
Benefit
Reimbursement of up to three times the Benefit Amount for airfare costs for emergency
transportation back to Australia if the Life Insured suffers Total Disability overseas lasting for
at least 30 consecutive days.
✗
✓
Accommodation
and Transport
Benefit
We will reimburse accommodation costs for your family of up to $250 per day, for a
maximum of 30 days, and transport costs for the Life Insured of up to $500 when the Life
Insured is Totally Disabled, and needs to travel more than 100km from home for treatment.
✗
✓
Job Security
Benefit
We pay the Life Insured’s employer one payment of the Benefit Amount, if the insured is
Totally Disabled for two months and subsequently returns to paid work with the same
employer. To be eligible, the Life Insured must not directly or indirectly own all or part of
the business.
✗
✓
Involuntary
Unemployment
Benefit
We waive your Income Protection premiums, including premiums for any optional benefits,
if the Life Insured becomes involuntarily unemployed for reasons other than Sickness or
Injury for up to three consecutive months from the date of unemployment. The Life Insured
will continue to be covered over this period. This only applies if you have had cover for six
months and you are both the policy owner and the Life Insured. You must resume paying
premiums at the end of this period.
✗
✓
Return to Work
Benefit
If the Life Insured returns to paid work for at least 30 hours a week following three months
of receiving Rehabilitation Benefits, we’ll pay the Benefit Amount when returning to work,
and again on the three and six-month anniversaries of consecutive employment.
✗
✓
Premium Pause
Benefit
Temporarily suspend your premiums and cover for up to 12 months if you become
unemployed or are on long term leave. Available after 12 months of cover. Acceptable
evidence must be provided. Insurance must be restarted within 12 months. There’ll be no
cover during the temporary suspension and for a 90-day period after the restart.
✗
✓
Cover
Continuation
Benefit
If the Life Insured is 55 or less at the time cover started and you have selected a Benefit
Period that ends at age 65, and the Life Insured is still working, you can continue cover until
age 70 with a one-year Benefit Period without providing additional health information. Not
available if on claim or a medical loading or medical exclusion applies.
✗
✓
Guaranteed
Future
Insurability
Benefit
Increase your insurance by up to 15% every third Policy anniversary, to a maximum of
$30,000, without providing additional health information after an income increase. Not
available if health or pastime loadings or exclusions apply to your cover.
✗
✓
Change of
Waiting Period
Benefit
Shorten your Waiting Period if your employment status changes. Occupational and
financial evidence required. See page 15 for the Change of Waiting Period Benefit table.
Standard
Premier
✗
Included Benefits apply if Income Protection Standard or Premier is shown on your Policy Schedule.
For circumstances where a benefit will not be paid, please see Limitations and Exclusions on page 20. Your Policy Document will
contain the formal terms and conditions.
14
Accelerated Protection Product Disclosure Statement
Accelerated Protection Benefits
(continued)
Change of Waiting Period Benefit
The Waiting Period can be shortened as per the following table.
Insured event
Payment
period
(in months)
Existing Waiting
Period
New shortened Waiting
Period
Paralysis*
104 weeks or 52 weeks
13 weeks or 26 weeks
Loss of:
26 weeks
13 weeks
• both feet or hands or sight in both eyes
24
13 weeks
4 weeks
• any combination of two of, a hand, a foot and
sight in one eye
24
• one leg or arm
18
• one foot or hand or sight in one eye
12
• the thumb and index finger of the same hand
6
Scheduled Injury Benefit (not applicable when structured
through the Fund)
The Scheduled Injury Benefit provides payment for a specific period
for certain events, based on the nature of the injury and their
potential impact to your lifestyle and ability to earn an income.
If you suffer from a scheduled injury, no Waiting Period applies to
your benefit payments and the payment period as outlined in the
table below. Under the Scheduled Injury Benefit, you can choose to
receive your benefit payments monthly in arrears or in advance for
the first six months of any payment period.
If the scheduled injury makes you eligible for a benefit payment
under the Accident Benefit Option or the Critical Illness Option
as described under Optional Benefits below, and/or the
Scheduled Injury Benefit, the greater of these benefit payments
will be paid.
60
Fracture of:
• thigh or pelvis
3
• leg (between the knee and foot), kneecap, upper
arm, shoulder bone or jaw
2
• skull (excluding bones of the nose and face)
2
• forearm (above the wrist), collarbone or heel
1
• wrist
1
• vertebrae
1
*In the event of Paralysis where the Benefit Period is one or two years, we will
consider you Totally Disabled for the same period as the Benefit Period.
Optional Benefits
The following options are available on Income Protection Standard and Premier.
Income Protection
Available to Both
Standard and
Premier
Available through
the Fund
✓
Benefit
Description
✓
Increasing Claim
Option
Ensures your benefit payments keep up with inflation. While you are
receiving payments, we will increase benefit payments in line with
Consumer Price Index on the anniversary of the commencement of
continuous benefit payments. This increase is capped to 5% if Income
Protection is structured through the Fund.
✓
✓
Accident Benefit
Option
A proportion of your overall Benefit Amount is paid for each day the
Life Insured is disabled if they are injured and Totally Disabled for three
consecutive days during the Waiting Period. Only available under two
and four week Waiting Periods.
✓
✗
Critical Illness Option
A lump sum payment of six times the Income Protection Benefit
Amount may be provided in addition to any Total or Partial Disability
payments for a range of conditions including Cancer, Heart Attack and
Stroke. This payment helps cover the financial impact of medical
treatment and expenses. This option is only available for Waiting
Periods up to and including 13 weeks. The Critical Illness conditions
covered are the same as those under the Critical Illness Benefit within
Critical Illness Standard insurance, as listed in the table on page 8.
Accelerated Protection Product Disclosure Statement
15
Accelerated Protection Benefits
(continued)
Income Protection
Available to Both
Standard and
Premier
Available through
the Fund
✓
✗
Benefit
Description
Needlestick Benefit
If the occupation class of the Life Insured is AA+ as specified in the
Policy Schedule, the Needlestick Benefit will be payable under the
Critical Illness Option when the Life Insured suffers Occupationally
Acquired HIV or Occupationally Acquired Hepatitis B or C.
We will increase the amount we will pay under the Critical Illness
Option to fifty times the Benefit Amount to a maximum of $1,000,000,
and the Critical Illness Option will end.*
✓
✗
Retirement Protection
Option
Increase protection by up to an additional 10% of Monthly Earnings, to
a maximum benefit of $3,000, to ensure your superannuation savings
continue to grow while the Life Insured is disabled. The maximum
Benefit Amount that can be applied for is inclusive of the amount
insured under this option.
✓
✗
Disability Plus Option
Increase protection by up to an additional 50% of Monthly Earnings on
top of the Benefit Amount to a maximum $15,000 per month to protect
against severe disability. The maximum Benefit Amount that can be
applied for is inclusive of the amount insured under this option.
✗
✓
Mental Health
Discount Option
Receive a premium discount if you reduce your Benefit Period for
(Not available for
Premier)
mental illness to a maximum of 24 months in total. Not available:
• on Income Protection Premier;
• on a 52 or 104 week Waiting Period;
• if your Benefit Period is one or two years;
• if the Life Insured has a history of mental illness and a mental health
exclusion would be applied during underwriting.
*If you choose Critical Illness Premier in conjunction with the Critical Illness Option under Income Protection, you will be limited to a maximum benefit of
$1 million across all policies issued by TAL in the event of Occupationally-Acquired Hepatitis B or C.
Optional Benefits only apply if shown on your Policy Schedule and are available at an additional cost.
For circumstances where a benefit will not be paid, please see Limitations and Exclusions on page 20. Your Policy Document will
contain the formal terms and conditions.
Income Protection Optimal
Eligibility
Premium type:
• Stepped premiums
• Level premiums
Entry ages (next birthday):
Expiry age
Policy anniversary before the Life Insured turns 70.
Maximum Benefit Amount that can be applied
for
$30,000 per month
Available through the Fund
No
19 - 64 (60 for certain occupations)
Not available
All applications are subject to the Life Insured’s financial needs.
See page 33 of this PDS for some important definitions relating to Income Protection Optimal. Some features may not be available for
certain occupation and age groups.
16
Accelerated Protection Product Disclosure Statement
Accelerated Protection Benefits
(continued)
Included Benefits
The following benefits are standard on Income Protection Optimal.
Benefit
Description
Total Disability Benefit
We pay a monthly benefit if the Life Insured is Totally Disabled due to a:
• Specified Injury;
• Specified Critical Illness; or
• Sickness or Injury other than a Specified Injury or Specified Critical Illness.
See page 18 for more information.
The amount we pay will vary depending on the length of the claim.
Partial Disability Benefit
We pay a monthly benefit if the Life Insured is Partially Disabled following a period of Total Disability of at least
14 continuous days.
Where Partial Disability is caused by an Injury or Sickness (other than a Specified Critical Illness), the Partial
Disability Benefit starts to accrue at the end of 30 continuous days of disability and will be paid monthly in
arrears.
Partial Disability must occur prior to the Life Insured’s 65th birthday.
Waiver of Premium Benefit
We waive your Income Protection Optimal premiums while the Life Insured receives a benefit payment for
Total or Partial Disability.
Death Benefit
A lump sum payment of three times the monthly benefit, up to $50,000, if the Life Insured dies while we are
paying a benefit under Income Protection Optimal
Recurring Claim Benefit
If a disability recurs from the same or related cause within 12 months of a claim ending, it will be treated as a
continuation of the original claim and the benefits will recommence for the remaining part of the benefit
period. You also have the option of having the claim treated as a new claim.
Inflation Protection Benefit
An annual automatic increase to your cover in line with Consumer Price Index or not less than 3%.
Increased cover affects your premium, so you have the option to remove this benefit, which may reduce the
size of your premium increases.
Blood Borne Diseases Benefit
If the Life Insured is a health care professional and they contract a blood borne disease such as HIV, Hepatitis B
or C and they either normally perform Exposure Prone Procedures or suffer a reduction in patients due to
disclosing the disease, we will assess as disabled even if they are physically able to work.
Included benefits apply if Income Protection Optimal is shown on your Policy Schedule.
For circumstances where a benefit will not be paid, please see Limitations and Exclusions on page 20. Your Policy Document will
contain the formal terms and conditions.
Accelerated Protection Product Disclosure Statement
17
Accelerated Protection Benefits
(continued)
Total Disability caused by a Specified Injury
If the Life Insured is Totally Disabled due to a Specified Injury, we
pay the Total Disability Benefit for the Minimum Payment Period
that applies to the Specified Injury as shown below. Payments are
made monthly in advance from the first day of Total Disability,
whether or not the Life Insured is working.
Specified Injury
1
The total and permanent loss of the use of:
Minimum
Payment
Period
(in months)
12
A. the hand from the wrist; or
B. the foot from the ankle joint.
2
The total and irrecoverable loss of an eye
or the sight in an eye.
12
3
The complete severance of the thumb and
index finger from the first phalangeal joint
on the same hand.
6
4
The Fracture of:
A. Leg above the knee (femur), pelvis;
3
B Leg below the knee (tibia or fibula)
2
C. Ankle, heel;
2
D. Kneecap;
2
E. Vertebrae;
2
F. Upper arm (humerus), shoulder bone
(scapula), elbow;
2
G. Wrist;
1.5
H. Forearm (radius or ulna), collarbone
(clavicle); or
1
I. Skull, jaw
1
‘Fracture’ means any fracture resulting from an Accident requiring
fixation, immobilisation or plaster cast treatment of the affected
area within 48 hours of the Accident.
We pay an increased Benefit Amount for the first six months of
claim that is equal to 95% of the income we used to determine
the Benefit Amount. After the first six months, the amount we
pay depends on Pre-Disability Earnings starting at 90% and
reducing to 75% .The Policy Document sets out how the amount
we pay varies.
Total Disability caused by a Sickness or Injury other than a
Specified Injury or Specified Critical Illness
If the Life Insured is Totally Disabled due to an Injury or Sickness
other than a Specified Injury or a Specified Critical Illness, the
Total Disability Benefit starts to accrue at the end of 30
consecutive days of Total Disability. The Total Disability Benefit is
paid monthly in arrears.
Accelerated Protection
Business Expense insurance
We provide a monthly payment to reimburse the regular fixed
operating expenses of your business if you’re unable to work due
to Sickness or Injury. To be eligible, you must be off work for your
chosen Waiting Period.
Fixed operating expenses include accounting fees, advertising,
audit fees, business insurance premiums, cleaning, costs
ordinarily incurred in the employment of non-revenue
generating employees, electricity, gas, heating, interest
payments, leasing costs, loan principal repayments (that are
pre-existing, ongoing and business related), net costs of a locum
(a person sourced external to the Life Insured’s business and is a
direct replacement for the Life Insured. The ‘net cost of a locum’
arises when the gross sales, income or billings generated by the
locum are less the fees incurred for that locum), professional
dues, rates, rent and telephone charges.
The following Business Expenses are generally not included:
equipment, fittings, fixtures, implements, merchandise, products
or wares, personal remuneration and salaries of revenuegenerating employees.
Eligibility
Total Disability caused by a Specified Critical Illness
If the Life Insured is Totally Disabled due to a Specified Critical
Illness listed, we pay the Total Disability Benefit monthly in
arrears from the first day of Total Disability.
The Critical Illness conditions covered are the same as those
under the Critical Illness Benefit as listed in the table on page
8, with the exception of the following conditions that are not
available on Income Protection Optimal:
•
Loss of a Single Limb;
•
Severe Rheumatoid Arthritis;
•
Severe Diabetes; and
•
Occupationally Acquired Hepatitis B or C.
18
Accelerated Protection Product Disclosure Statement
Premium type:
Entry ages (next birthday):
• Stepped premiums
19 - 60
• Level premiums
19 – 55
Expiry age
Policy anniversary before the Life
Insured turns 65.
Waiting periods available
2 or 4 weeks
Benefit period
1 year
Maximum Benefit Amount that
can be applied for
$60,000 per month
Available through the Fund
No
Accelerated Protection Benefits
(continued)
This section details some important information about the benefits included with Business Expense insurance. For all the terms and
conditions, speak to your financial adviser and ask for a copy of the Policy Document.
Included Benefits
The following benefits are standard on Business Expense insurance.
Benefit
Description
Total Disability Benefit
A monthly payment up to the Benefit Amount to reimburse the Life Insured’s fixed business operating
expenses if Totally Disabled at the end of the Waiting Period. Benefit is paid monthly in arrears.
Partial Disability Benefit
A monthly payment up to the Benefit Amount to reimburse the Life Insured’s fixed business operating
expenses if Partially Disabled at the end of the Waiting Period. Benefit is paid monthly in arrears.
Death Benefit
A lump sum payment of three times the Benefit Amount to a maximum of $50,000 if the Life Insured dies.
Payment Extension Benefit
We extend the payment period if after one year the Life Insured is still Totally or Partially Disabled and a
sum of 12 times the Benefit Amount has not been paid. The payment extension ends on the earliest of the
following:
• the Life Insured being no longer disabled;
• the end of a second 12 month period;
• the Plan finishing; or
• the payment of 12 times the Benefit Amount.
Lease Extension Benefit
If the Life Insured is still disabled after receiving benefits for 12 consecutive months, we pay up to 25% of
the Benefit Amount for an additional 18 months to cover the Life Insured’s share of lease costs.
Lease costs include equipment, motor vehicles or premises.
Loss of Profits Benefit
We’ll reimburse up to 75% of the Life Insured’s monthly average profit for his or her business, for up to 12
months, if he or she suffers a loss in profits after taking two months off work due to total disablement and
subsequently returns to work. The loss in profits must be solely due to the Life Insured being Totally
Disabled.
Elective Surgery Benefit
The Life Insured is considered Totally Disabled due to Sickness if they’re disabled as a result of a transplant,
surgery to improve their appearance or elective surgery on the advice of a medical professional. Not
applicable when surgery occurs within six months of commencement, reinstatement or an increase in
benefit.
Inflation Protection Benefit
An annual automatic increase to your cover in line with Consumer Price Index or not less than 3%. Increased
cover affects your premium, so you have the option to remove this benefit, which may reduce the size of
your premium increases.
Recurrent Disability Benefit
If a disability recurs from the same or related cause within 12 months of a claim ending, it will be treated as a
continuation of the original claim. This means no Waiting Period before benefits recommence.
Please note that all claim periods will be added together to calculate the maximum Benefit Period for the
particular disability.
Waiver of Premium Benefit
We waive your Business Expenses premiums while the Life Insured receives a benefit payment for Total or
Partial Disability.
Included Benefits apply if Business Expense insurance is shown on your Policy Schedule. For circumstances where a benefit will not be
paid, please see Limitations and Exclusions on page 20. Your Policy Document will contain the formal terms and conditions.
Optional Benefits
The following option is available on Business Expense insurance.
Benefit
Description
Accident Benefit Option
A proportion of your overall Benefit Amount is paid for each day the Life Insured is disabled if they are
injured and Totally Disabled for three consecutive days during the Waiting Period.
This Benefit Option only applies if shown on your Policy Schedule and is available at an additional cost. For circumstances where
a benefit will not be paid, please see Limitations and Exclusions on page 20. Your Policy Document will contain the formal terms
and conditions.
Accelerated Protection Product Disclosure Statement
19
Limitations and
Exclusions
Each benefit available under
Accelerated Protection is subject to
terms and conditions that, amongst
other things, help us to make
decisions on payments in a consistent
and fair manner.
These terms and conditions are contained in the Policy Document,
which will be sent to you once your application for insurance is
accepted. A copy is also available from your financial adviser or by
calling our Customer Service Centre on 1300 209 088.
When deciding on the right protection for your needs, you
should consider our limitations and exclusions outlined below
and how they apply to certain benefits. These limitations and
exclusions modify the circumstances in which we will pay a claim
and the amount payable in particular circumstances. These are
set out in the Policy Document.
We are also not liable to pay a claim or may reduce a benefit
arising from or in any way connected with anything we have
specifically excluded or adjusted in your Policy Schedule. Please
be aware, if you purchase Accelerated Protection to replace an
existing policy, until you cancel the other policy, no claim will be
paid under Accelerated Protection. If the previous policy is not
cancelled and a claim occurs, any premiums paid to us will be
refunded, and no benefit will be paid.
Benefit Limitations
The person in relation to whom a claim has been made has an
obligation to mitigate his or her loss. This means that person
must not knowingly contribute to the severity or longevity of the
disability the subject of a claim, or the claim or a part of the claim
may not be accepted.
The Life Insured must follow the reasonable advice of a Medical
Practitioner. This includes following and actively participating in a
recommended course of treatment and rehabilitation for any
conditions on which the claim is being made.
Both the eligibility and extent of any claim payments relating to
Sickness or Injury will be based solely on the impact of the Sickness
or Injury. We will exclude any claims made on the basis of additional
impact due to economic, seasonal or non-medical factors.
Life insurance
When will we not pay on Life insurance?
No payments will be made under Life insurance, and any optional
benefits, if the event giving rise to the claim is caused directly or
indirectly by an intentional, self-inflicted act by the Life Insured;
•
•
•
20
within 13 months after the Plan start date;
within 13 months after the date of an applied-for increase but
only in respect of the increase amount; and
within 13 months after the most recent date we agreed to
reinstate either the Plan or Policy.
Accelerated Protection Product Disclosure Statement
We will waive the above exclusion if, immediately prior to the
commencement of cover, you had death cover on the Life
Insured which was in force for at least 13 consecutive months
(without the death cover lapsing and/or being reinstated) with
TAL or another insurer, and you have replaced the death cover
with Life insurance (hereunder). The waiver will only apply up to
the level of cover you had with TAL or the other insurer. Should
you reinstate your death cover at any time, this exclusion will
recommence from the date of reinstatement.
No premiums will be waived under the Premium Relief Option if
the event giving rise to the claim is caused directly or indirectly by:
•
an intentional, self-inflicted act by the Life Insured; or
•
p
regnancy, unless disability continues for longer than three
months after the Pregnancy ends, in which case disability will
be considered to have started at the date the pregnancy ends.
When will Life insurance be reduced?
Where the Policy Schedule indicates that TPD insurance is
Attached or Linked to Life insurance then payments under TPD
insurance will reduce the Life insurance Benefit Amount by the
amount paid. Where the Policy Schedule indicates that Critical
Illness insurance is Attached or Linked to Life insurance, then
payments under Critical Illness insurance will reduce the Life
insurance Benefit Amount by the amount paid.
Critical Illness insurance
When will we not pay on Critical Illness
insurance?
No payments will be made under Critical Illness insurance and
any optional benefits:
• if the event giving rise to the claim is caused directly or
indirectly by an intentional, self-inflicted act by the Life
Insured; or
• in the case of Angioplasty, Coronary Artery Bypass Surgery,
Cancer, Heart Attack, Heart Valve Surgery, Triple Vessel
Angioplasty, Stroke, Carcinoma In Situ, Diagnosed Benign
Brain Tumour, Early Stage Chronic Lymphocytic Leukaemia,
Early Stage Melanoma, Early Stage Prostate Cancer or Adult
onset insulin-dependent diabetes mellitus if the condition
occurred or was diagnosed, or the signs or symptoms leading
to diagnosis became apparent
to the Life Insured or would have become apparent to a
reasonable person in the position of the Life Insured:
–
w
ithin three months after the Plan start date;
–
w
ithin three months after the date of an applied for
increase but only in respect of the increase; and
–
w
ithin three months after the most recent date we agreed
to reinstate either the Plan or Policy.
Limitations and Exclusions
(continued)
We will waive this three-month period if, immediately prior to the
commencement of cover, we or another insurer covered the Life
Insured for the same specified Critical Illness events and you have
transferred your critical illness cover to Critical Illness insurance
hereunder (and the transfer was not within our or the other
insurer’s three-month period). The waiver will only apply up to the
level of critical illness cover that you had with us or the other
insurer. Should you reinstate your cover at any time, the threemonth period will recommence from the date of reinstatement.
TPD insurance
Unless Attached or Linked to Life insurance, no payment will be
made under Critical Illness insurance unless the Life Insured
survives a Critical Illness Event for at least 14 days. No payment
will be made under the Premium Relief Option if the event giving
rise to the claim is caused directly or indirectly by:
•
an intentional, self-inflicted act by the Life Insured; or
•
p
regnancy, unless disability continues for longer than three
months after the pregnancy ends, in which case disability will
be considered to have started at the date the pregnancy ends.
•
an intentional, self-inflicted act by the Life Insured; or
•
p
regnancy, unless disability continues for longer than three
months after the pregnancy ends, in which case disability will
be considered to have started at the date the pregnancy ends.
Under the Child’s Critical Illness Option, no payments will be made
for Cancer or Stroke if that event occurred or was diagnosed, or
the signs or symptoms leading to diagnosis became apparent,
within three months after the:
When will we not pay on TPD insurance?
No payment will be made under TPD insurance and any optional
benefits, if the event giving rise to the claim is caused directly or
indirectly by an intentional, self-inflicted act by the Life Insured.
No premiums will be waived under the Premium Relief Option
if the event giving rise to the claim is caused directly or
indirectly by:
Unless Attached or Linked to Life insurance, no payment will be
made under TPD insurance unless the Life Insured survives the
Sickness or Injury which resulted in Total and Permanent Disability
for at least 14 days.
When will TPD insurance be reduced?
•
Child’s Critical Illness Option start date; or
Where TPD insurance is Attached or Linked to Life insurance, the
Benefit Amount will be reduced by any Death Benefit, Terminal
Illness Benefit or Critical Illness insurance Attached or Linked to
Life insurance (if applicable) paid.
•
m
ost recent date we agreed to reinstate either the Plan
or Policy.
Where TPD insurance is Attached to Critical Illness insurance, the
Benefit Amount will be reduced by any Critical Illness insurance paid.
No payment will be made under the Child’s Critical Illness Option
if the Critical Illness Event is caused directly or indirectly by the
intentional act of a person who stands to derive a benefit from the
claim payment.
When will Critical Illness insurance be reduced?
The Benefit Amount will be reduced by payments under the:
•
Advancement Benefit;
•
Critical Illness Event: Angioplasty;
•
Paralysis Support Benefit;
•
Needlestick Benefit; or
•
Female Critical Illness Benefit
Where Critical Illness insurance is Attached or Linked to Life
insurance, the Benefit Amount will be reduced by any Death
Benefit, Terminal Illness Benefit or TPD insurance Attached or
Linked to Life insurance (if applicable) paid. Where TPD insurance
is Attached to Critical Illness insurance then payments under TPD
insurance will reduce the Attached Critical Illness insurance
Benefit Amount by the amount paid.
If Superlink TPD Insurance is cancelled, reduced or increased under
one Policy, Superlink TPD Insurance on the other Policy will be
cancelled, reduced or increased (as applicable) at the same time.
Income Protection Standard
and Premier
When will we not pay on Income Protection
Standard or Premier?
No payment will be made under Income Protection and any
optional benefits, if the event giving rise to the claim is caused
directly or indirectly by:
•
an intentional, self-inflicted act by the Life Insured;
• pregnancy, unless disability continues for longer than three
months after the pregnancy ends, in which case disability
will be considered to have started at the date the pregnancy
ends; or
•
ar or an act of war at any time, even if the disability manifests
W
itself after the War or warlike activity.
No payment will be made under the Critical Illness Option unless
the Life Insured survives a Critical Illness Event for at least 14 days.
Accelerated Protection Product Disclosure Statement
21
Limitations and Exclusions
(continued)
Income Protection Standard and
Premier Adjustments
Adjustments to the Plan only apply to payments under Total and
Partial Disability Benefits.
If the occupation class of the Life Insured is AAA or AA+, a
reduction will only be made if the Life Insured received other
payment(s) through any other individual or group disability
income insurance, credit or mortgage insurance not disclosed at
the time of, or subsequently taken out after, underwriting,
increase in benefits or reinstatement of the Policy.
For all other occupation classes, a reduction will only be made if
the Life Insured receives other payments through:
•
any other individual or group disability income insurance,
credit or mortgage insurance not disclosed at the time of, or
subsequently taken out after, underwriting, increase in
benefits or reinstatement of the Policy; or
•
workers’ compensation, common law or statute where such
payments are in respect of the disability of the Life Insured
and in calculating the payment the relevant authority did not,
or could not, take into account payments due under the Plan.
When Income Protection is structured through the Fund, a
reduction will only be made if the Life Insured receives other
payments through:
•
•
any other individual or group disability income insurance,
credit or mortgage insurance not disclosed at the time of, or
subsequently taken out after, underwriting, increase in
benefits or reinstatement of the Policy;
workers’ compensation, common law or statute where such
payments are in respect of the disability of the Life Insured,
and in calculating the payment the relevant authority did not,
or could not, take into account payments due under the Plan;
or sick leave, where the Life Insured has accrued entitlements
of at least 60 days at the commencement of the Waiting
Period and chooses to use those entitlements during the
Benefit Period. No adjustment will be made for accumulated
sick leave where:
–
the Life Insured has less than 60 days accumulated sick
leave; or
–
the Life Insured has at least 60 days accumulated sick
leave but the Life Insured chooses not to use that leave
during the Benefit Period.
If the workers’ compensation, common law, or statute payment is
received as a lump sum, it will be converted to income on the
basis of 1% of the lump sum for each month that a disability
benefit is paid. The disability payment will be calculated taking
this figure into account for a maximum of eight years.
22
Accelerated Protection Product Disclosure Statement
If an adjustment applies it will be to ensure that the Benefit
Amount plus the other payments is not greater than 75% of the
first $26,666 ($320,000 p.a.) of Pre-Disability Earnings, 50% of the
next $20,000 ($240,000 p.a.) to a maximum $30,000 ($360,000
p.a.) monthly Benefit Amount except in either of the following
circumstances:
•
here the monthly Benefit Amount is greater than $30,000
W
($360,000 p.a.) through increases under the Inflation
Protection Benefit a reduction will apply to ensure that the
amount paid over $30,000 is not greater than 20% of PreDisability Earnings greater than $46,666 ($560,000 p.a.); and
• Where you have an additional benefit for a Benefit Period of
one or two years in addition to the maximum Benefit Amount,
a reduction will apply to the additional benefit to ensure that
the amount paid for this additional benefit plus the other
payments is not greater than 20% of Pre-Disability Earnings
greater than $46,666 ($560,000 p.a.) to a maximum of $30,000
monthly Benefit Amount ($360,000 p.a.).
The amount of the reduction will not exceed the amount of
the other payments. No benefit will be paid when the other
payments, plus the Monthly Earnings of the Life Insured in
the month to be paid, is greater than or equal to 100% of
Pre-Disability Earnings. In those months that a benefit payment
is reduced, a proportionate refund of premiums paid for the
Life Insured will be made. The refund will be A x B, where:
A = the percentage reduction in the benefit payment; and
B = the average monthly Income Protection premium (less the
premium for benefit options or packages under it) over the 12
months prior to the claim starting.
The refund will be made for the lesser of 12 months or the
number of months your Income Protection was in force prior to
the claim starting.
Maximum Benefit Payable
Where you have Income Protection (Standard or Premier),
Retirement Protection Option and Disability Plus Option benefits
payable, the maximum monthly benefit payable on any one
claim is $30,000, plus any increases applicable under the Inflation
Protection Benefit. Where you also have an additional Benefit
Amount for a Benefit Period of one or two years, this additional
benefit (inclusive of Retirement Protection Option and Disability
Plus Option) will also be restricted to $30,000 plus any increases
applicable under the Inflation Protection Benefit.
Limitations and Exclusions
(continued)
Income Protection Optimal
•
an intentionally self-inflicted act by the Life Insured;
•
uncomplicated pregnancy;
annual amount calculated by our actuary by reference to the
circumstances in which the payments were made. If benefits are
reduced in accordance with this provision, a proportionate refund
of premiums paid will be made (where premiums are not
otherwise being waived), as long as we are not obliged to pay the
amount reduced to another entity. The refund will be calculated
by multiplying the percentage reduction in Total Disability or
Partial Disability Benefit by the monthly premium referable to the
period of Total Disability or Partial Disability during which the
benefit is reduced.
•
ar or an act of war at any time, even if the disability manifests
W
itself after the War or warlike activity; or
Business Expense insurance
•
any other specific event or cause agreed between you and us.
When will we not pay on Income Protection
Optimal?
No payment will be made under Income Protection Optimal,
if the event giving rise to the claim is caused directly or
indirectly by:
No benefit is payable unless the Life Insured seeks advice and
undertakes treatment from a Medical Practitioner, and continues
to do so during the currency of any period of Total Disability or
Partial Disability.
We may reduce or decline to pay benefits during any period or
periods of Total Disability or Partial Disability which are caused by
failure to seek and follow medical advice or treatment.
Income Protection Optimal Adjustments
For Income Protection Optimal, if the Life Insured is selfemployed and we classify his or her occupation as AAA or AA+,
we will not reduce any Total Disability or Partial Disability Benefit
payable because money is recoverable from other sources.
In all other cases, we will recalculate the Total Disability or Partial
Disability Benefit taking into account:
• payments from an employer or previous employer (such as
sick leave);
• worker’s compensation or social security payments in respect
of lost income (excluding any specified pain or suffering
component); and
• regular payments received from other disability or income
protection insurance policies.
We will recalculate the Total Disability or the Partial Disability
Benefit so that the amount we pay, when added to the Life
Insured’s Earned Income and the other amounts listed above,
does not exceed the benefit otherwise payable.
If any of the amounts listed above are paid as a lump sum, we will
treat them as if they had been paid in the form of an equivalent
When will we not pay on Business
Expense insurance?
No payment will be made under Business Expense insurance
if the event giving rise to the claim is caused directly or
indirectly by:
•
an intentional, self-inflicted act by the Life Insured;
•
p
regnancy, unless disability continues for longer than three
months after the pregnancy ends, in which case disability
will be considered to have started at the date the pregnancy
ends; or
• War or an act of war at any time, even if the disability manifests
itself after the War or warlike activity.
Business Expense insurance Adjustments
Adjustments to the Plan only apply to payments under Total and
Partial Disability Benefits.
A reduction will only be made if the Life Insured receives other
payments through any other business expense insurance.
In those months that a benefit payment is reduced, a
proportionate refund of premiums paid for the Life Insured
will be made.
The refund will be A x B, where:
A = the percentage reduction in the benefit payment; and
B = the average monthly premium over the 12 months prior to
the claim starting.
The refund will be made for the lesser of 12 months or the
number of months Business Expense insurance was in force prior
to the claim starting.
Accelerated Protection Product Disclosure Statement
23
What are the Costs?
The cost of your Policy depends on
a range of factors, including the
type of cover, the Life Insured’s age
and gender, whether or not the Life
Insured smokes and how often you
choose to pay your premiums.
Non-payment or late payment
of premiums
We also take the Life Insured’s occupation, health, income and
personal pastimes into account. Once we know a little bit about
the Life Insured and the cover he or she requires, we can then
determine the basic costs involved. Sometimes discounts may
apply to certain policies, however these may not apply for the full
term of your Policy.
If this happens, you will need to apply to have your Policy reinstated if
you require continuation of the cover at a later time.
In addition to the Policy cost, Government duties and charges are
included in your premium and a Policy Fee will also apply. Please
see page 25 for details of the Policy Fee.
To give you an idea of the costs involved, our minimum premium
is currently $220 a year for a new Policy and $110 a year for an
increase to an existing Policy. A table of premium rates is available
upon request, although we recommend you contact your
financial adviser to obtain an accurate quotation for your
circumstances.
When you are provided with a Policy Schedule, you should read it
carefully. The Policy Schedule will show you the first year’s
premium amount or the first instalment premium amount. The
premium amount will also include any extra amounts charged to
you when we accepted your application or reinstated your Policy
or a Plan under it.
Premium payable
All premiums are payable by the Policy owner in advance, by the
due date shown in your Policy Schedule (unless otherwise
advised).
For subsequent years, we’ll advise you of your new premium
before each Policy anniversary.
Payment frequency
Premiums are payable either yearly, half-yearly, quarterly or
monthly. A frequency discount of approximately eight per
cent applies to yearly or half-yearly premiums. Premiums may
be paid by:
•
direct debit
•
credit card (MasterCard or Visa)
•
cheque (for quarterly, half-yearly and yearly payments only)
• BPAY (Biller Code: 7955).
24
Accelerated Protection Product Disclosure Statement
If we do not receive premiums by the due date, we will send a
reminder notice and allow a grace period of 30 days, beyond the
premium due date, in which to pay the premium. If we do not receive
the payment by the end of the grace period stated in your reminder
notice, your Policy will lapse and your insurance will no longer apply.
Stepped premiums
Stepped premiums are based on the Life Insured’s age at each
Policy anniversary. This generally means your premium will
increase each year.
Level premiums
Level premiums are based on the Life Insured’s age at the Plan
start date and premium costs are spread evenly over the life of the
policy. This generally means your premium will only increase if
your Benefit Amount increases, including through the Inflation
Protection Benefit. Level premiums revert to Stepped Premiums
Rates on the Policy anniversary date immediately preceding the
Life Insured’s 65th birthday.
Changes in premium
We can increase the premium rates or Policy fees. If we do
increase our premium rates or Policy fees, we will give notification
of the change prior to the increase taking effect. Premium rates
are guaranteed not to change prior to the first anniversary
of the Policy.
Level premium rates for Life insurance are guaranteed not to
increase until the Policy anniversary date prior to the Life Insured’s
65th Birthday, except if due to any increase due to any tax, duty or
charge introduced by Government.
No one individual Policy can be singled out for an increase in
premium rates because of an adverse change in the health or
circumstances of the Life Insured, once the risk is accepted.
Additional increases to
Benefit Amounts
In some circumstances, we may agree to accept a voluntary
increase in Benefit Amounts, even where a voluntary increase, if
accepted, would result in the Benefit Amount exceeding the limits
set out under the relevant Plan Conditions. We may write to you
from time to time to see if you wish to request a voluntary
increase. Any request for a voluntary increase is subject to the
Duty of Disclosure outlined and will involve a recalculation of
your premium.
What are the Costs?
(continued)
Policy Fee
In addition to your premium, a Policy Fee is payable under
Accelerated Protection. This fee is included in the premium
payment described in the Policy Schedule. The Policy Fee amount
included in each premium payment depends on the premium
frequency, as shown in the table below.
Policy Fee
Premium
frequency
Per instalment
Annual
equivalent
Yearly
$77.00
$77.00
Half Yearly
$38.50
$77.00
Quarterly
$21.00
$84.00
Monthly
$7.00
$84.00
The Policy Fee will be increased on each subsequent Policy
anniversary to allow for inflation. The rate of increase in the Policy
Fee will be the greater of the Indexation Factor or five per cent.
Commission
We may pay commissions and other benefits to your
financial adviser. Any amounts paid are factored into the cost
of your Policy.
Can TAL cancel your Policy?
As long as your premium payments are up-to-date, your Policy
will remain current until the Plan end date. This means your
insurance Policy will continue regardless of any changes in your
health, occupation, pastimes or income.
We will honour claim payments in line with the Policy
Conditions if:
•
you have complied with the Duty of Disclosure; and
•
you and the Life Insured have answered all questions in your
Application Form honestly and accurately.
Accelerated Protection Product Disclosure Statement
25
Important Information
about Your Cover
Duty of Disclosure
Before you enter into an insurance contract with us, you are
required under the Insurance Contracts Act 1984 to provide us
with the information we need to decide whether we’ll accept
your application for insurance, what terms will apply and what
your premium will be.
You, and the person whose life is to be insured under
Accelerated Protection, must comply with the Duty of Disclosure
as described below.
Your Duty of Disclosure applies:
•
from the moment you start completing the Accelerated
Protection Policy application questions, even though you
don’t have to provide us with your signature until we have
accepted your insurance
• to the period between your application being submitted
and when we advise that we have accepted your application
for insurance
• if you apply to vary or replace your Accelerated
Protection Policy.
You must answer all of our questions honestly and completely.
You must tell us everything you know and everything that a
reasonable person in the circumstances could be expected to
know is relevant to our decision whether to insure you and
whether any special conditions need to apply to your Accelerated
Protection Policy.
You do not need to tell us about any matter that diminishes our
risk, is of common knowledge, that we know or should know as
an insurer or that we tell you we do not need to know.
If you have not disclosed all relevant matters to us and we would
not have entered into the contract of insurance on any terms had
we known about those matters, we may avoid the Accelerated
Protection Policy from commencement. This means that we can
treat your Accelerated Protection Policy as if it never existed and
we would not be liable to pay any claims. Alternatively, we may
decide to reduce the Benefit Amount for your cover to an
amount we would have been prepared to cover for the premium
amount paid, had you disclosed all the relevant facts to us.
If you have applied for your Accelerated Protection Policy via a
financial adviser it is also your responsibility to ensure that the
information provided to your adviser is accurate and complete.
26
Accelerated Protection Product Disclosure Statement
Your cover – when it starts and
ends and some important things
for you to do
In many cases, we are able to make an immediate decision based
on your application. If we accept your application and you have
paid the first premium, your cover will start immediately.
When you decide to purchase an Accelerated Protection Policy
and we agree to provide cover, you will receive a Policy Schedule
and Policy Document which set out the terms of the contract
between TAL and you as the Policy owner.
The Policy Schedule indicates the Plan start date, identifies the
Policy owner, and outlines the benefits, options, specific
exclusions and adjustments that apply to a Life Insured. You will
need to provide the Policy Schedule to us if you have to make a
claim under Accelerated Protection.
Please read this Policy Document and the Policy Schedule
carefully to ensure the terms and conditions meet your
needs. These are important documents and should be kept
in a safe place.
If the Policy is altered at any time you will receive a new Policy
Schedule or confirmation reflecting the agreed changes.
If the Policy is owned by more than one person, it will be owned
on a joint tenancy basis.
The date your cover ends depends on the conditions outlined in
the Policy Document.
Important Information about
Your Cover (Continued)
Taxation
If you are considering the tax implications of purchasing cover, it
is important you seek independent, professional taxation advice.
The complexity of taxation laws and rulings is such that this
advice should be specific to your circumstances regarding any tax
implications of purchasing a policy or investing in or contributing
to superannuation. The following information regarding the
taxation rules in force at the date of this statement is provided as
a general guide only.
We reserve the right to make changes to Accelerated Protection
and premium rates in response to any taxation or other
legal changes.
Goods and Services Tax
Accelerated Protection is treated as input taxed under the Goods
and Services Tax Act 1999 and any cost of GST will be included in
the premium rates. An input tax credit will not be available to the
Policy owner.
Tax deductions
For Income Protection and Business Expense insurance,
premiums are generally tax deductible and benefits paid are
generally assessable as income. This is not the case for Life, TPD
and Critical Illness insurances. This may vary if insurance is
affected for business purposes and you should seek professional
taxation advice. Contributions to a superannuation fund may also
be eligible for tax deductions.
Capital Gains Tax
Benefits payable under this Policy may be assessed under the
capital gains provisions if you are not the original beneficial
owner of Accelerated Protection (as defined under the Income
Tax Assessment Act 1997), and you acquired Accelerated
Protection for consideration.
Tax Withholding
We usually do not deduct or remit tax from claim payments,
unless required to by law.
Your Privacy
The way in which we collect, use and disclose your personal and
sensitive information is explained in our Privacy Policy. Our Privacy
Policy is available at www.tal.com.au/privacy.aspx or is free of
charge on request and if you would like a copy or if you have any
questions about the way in which we manage your information
please contact us using the details below:
P 1300 209 088
F 1300 351 133
E c [email protected]
www.tal.com.au
Personal and sensitive information will be collected from or in
respect of you to enable us to provide or arrange for the
provision of our insurance products. We may request further
personal information in the future, for example, if you want to
make a claim. If you do not supply the required information, we
may not be able to provide the requested product or service or
pay the claim.
In processing and administering your insurance (including at the
time of claim) we may disclose your personal information to
other parties such as organisations to whom we out source our
mailing and information technology, Government regulatory
bodies and other companies within the TAL group and
accountants (if applicable). We may also disclose your personal
information (including health information) to other bodies such
as the reinsurers, your financial adviser, health professionals,
investigators, lawyers, external complaints resolution bodies and
as required or authorised by law.
We rely on the accuracy of the information you provide. If you
think that we hold information about you that is incorrect, please
let us know.
Under the current National Privacy Principles, you are generally
entitled to access the personal information we hold about you.
To access that information, simply make a request in writing.
This process enables us to confirm your identity for security
reasons and to protect your personal information from being
sought by a person other than yourself.
If, for any reason we decline your request to access and/or update
your information, we will provide you with details of that reason.
Making a claim
When it comes to making a claim you need to follow the
requirements set out in your Policy Document. After you become
aware of any claim or potential claim under Accelerated
Protection, you must notify us at your earliest opportunity.
Claims will only be paid if the requirements in the Policy
Document have been met. We will tell you what information we
need at each stage of your claim. We usually require you to
complete a claim form and certain claim information. You must
prove your claim in such a manner as we may reasonably request.
Furthermore, we may require proof of any continuing entitlement
from time to time, medical examinations at our expense and
assistance (for Income Protection claims) in the ongoing
management of the claim, including participation in recovery
and rehabilitation support programs.
No benefit will be payable under this Policy without proof of
age being submitted to us. Since age and status as a smoker
or non-smoker affect our underwriting of the Policy, claims
may be affected if this information is not consistent with
your application.
Please note that we may need to carry out procedures to identify
you, or, in the event of your death, your beneficiaries and may
need to verify the identification information provided.
MP
O Box 142
Milsons Point NSW 1565
Accelerated Protection Product Disclosure Statement
27
Important Information about
Your Cover (Continued)
Guaranteed renewal of cover
If your complaint has not been resolved to your satisfaction
within 45 days of lodging your initial complaint to TAL (or, if
you have agreed, within 90 days) you may contact the
Financial Ombudsman Service (FOS). FOS is an industry
funded scheme that provides free advice and assistance to
consumers with complaints against financial services
companies. FOS is an independent and impartial body.
Decisions made by FOS are binding on us. FOS can be
contacted as follows:
Guarantee of upgrade
P 1300 780 808
F (03) 9613 6399
E [email protected]
As long as you and the Life Insured have complied with the Duty
of Disclosure, answered all our questions accurately and fully paid
your premiums when due, Accelerated Protection continues until
all cover ends. See the section titled ‘Your cover – when it starts
and ends and some important things for you to do’ on page 26 or
more information. This guarantee of renewal applies regardless of
any change in the Life Insured’s health or personal circumstances.
Where improvements are made to benefits without increasing
the premium rates, these improvements will be included in your
Policy. You will be notified of the changes and improvements
via one or more of: notice in writing, on our website and via
your adviser.
In the unlikely event that you are unexpectedly disadvantaged in
any way, then the former wording of the condition will apply.
Naturally if the life insured has any existing symptoms prior to an
improved condition being included, then payment under the
improved condition will not be made.
Write to: Financial Ombudsman Service
GPO Box 3
Melbourne VIC 3001
2.Complaints about Accelerated Protection
structured through superannuation
I f your cover under Accelerated Protection is issued
through the TAL Superannuation and Insurance Fund
you should address your complaint to the Trustee of the
TAL Superannuation and Insurance Fund in writing to the
following address:
No cash value
None of the benefits outlined in this document – Life insurance,
Life insurance (through superannuation), Critical Illness insurance,
TPD insurance, Income Protection, Income Protection (though
superannuation) or Business Expense insurance – have a cash
value if cancelled. The premiums paid represent the amounts due
for undertaking the risk of the insured event occurring.
Complaints Process
If you have a complaint about our service or your privacy, you
should direct your complaint depending on the product you hold
as follows:
1. Complaints about Accelerated Protection
(non-superannuation)
TAL Superannuation Limited c/- The Manager,
Complaints Resolution
PO Box 142
Milsons Point NSW 1565
If your complaint has not been resolved to your satisfaction
within 90 days of it being received by us, you may refer your
complaint to the Superannuation Complaints Tribunal
(Tribunal). The Tribunal is an independent body established by
the Federal Government to provide free advice and assistance
to you and your beneficiaries to resolve certain
superannuation complaints. The Tribunal can be contacted as
follows:
P 1300 884 114
F (03) 8635 5588
If you wish to make a complaint in relation to Accelerated
Protection which is not issued to you through a
superannuation fund, you can write to:
The Manager, Complaints Resolution
TAL Life Limited
PO Box 142
Milsons Point NSW 1565
If your Accelerated Protection cover has been issued through
a superannuation fund other than the TAL Superannuation
and Insurance Fund, you should address your complaint to the
trustee of that superannuation fund. That trustee will provide
you with the details of its complaint-handling arrangements,
where applicable.
We will attempt to resolve your complaint within 45 days of
the date it is received by us. If we are unable to resolve your
complaint within that period, we will inform you of the
reasons for the delay and ask for your consent to resolve the
complaint within 90 days of the date it was received.
28
Accelerated Protection Product Disclosure Statement
Write to: Superannuation Complaints Tribunal
Locked Bag 3060
Melbourne VIC 3001
TAL Superannuation
and Insurance Fund
Important information
This section sets out important information about the TAL
Superannuation and Insurance Fund (Fund). The Fund is a
resident regulated superannuation fund in accordance with the
Superannuation Industry (Supervision) Act 1993 (SIS).Where
Accelerated Protection is issued to you through the Fund, the
terms and conditions of the Policy may be varied in the manner
set out in this PDS. In these circumstances we recommend that
you read the entire PDS, including this section.
Joining the Fund
The first step in the joining process is for your financial adviser to
submit your application. If your application for insurance is
accepted, and the Trustee is able to accept your contributions,
you will then become a member of the Fund.
Providing your Tax File Number (TFN)
TAL has agreed with the Trustee of the Fund not to issue any
policy in respect of a Member who has not provided the Trustee
with their TFN. This means that to be eligible for cover through
the Fund you must be prepared to quote your TFN to the Trustee.
The Trustee is authorised to collect individuals’ TFNs under
superannuation law and will request that you supply your TFN.
Your TFN will only be used for lawful purposes which include
administering the Fund and may only be disclosed as permitted
by the applicable laws. The purposes for which we are able to use
your TFN may change in the future as a result of legislative
change. You are under no obligation to provide your TFN and
declining to quote your TFN is not an offence.
Insurance cover under the Fund
Once you are a member of the Fund and if TAL has agreed to
issue cover to the Trustee in respect of you, TAL will issue
Accelerated Protection to the Trustee. The Trustee will be
the Policy owner and you will then be the Life Insured
through the Fund.
Please note that you do not have an accumulation account in
the Fund, as the Trustee will not accept contributions above the
amount required to pay your Accelerated Protection premiums.
Your membership of the Fund is for the provision of insurance
benefits only.
Trust Deed
The Fund is governed by rules set out in its Trust Deed. While the
Trustee is able to amend these rules (under certain restrictions)
the Trust Deed may not be amended to reduce your accrued
benefits without your consent. The only exception to this is
if the reduction is allowed under superannuation law.
Under the Trust Deed, the Trustee is not generally liable to you for
any act or omission other than where the Trustee has failed to act
honestly, or where the Trustee has intentionally and/or recklessly
failed to exercise the degree of due care and diligence that it was
required to exercise.
The Trustee has the right to indemnity from the Fund for all
liabilities it may incur, except in the case of fraud, wilful neglect or
misconduct. The Trustee has arranged professional liability
insurance which provides cover for wrongful acts.
Accelerated Protection Product Disclosure Statement
29
TAL Superannuation and Insurance Fund
(continued)
Nominating a beneficiary
Understanding who receives your superannuation benefit
including any insurance in the event of your death is important.
Under the rules of the Fund, the Trustee has the discretion to
determine to whom and in what proportions any death benefit is
payable. You may, however, nominate your legal personal
representative and/or dependants as your preferred beneficiaries
and the Trustee will consider your wishes in the event of your
death.
How do I nominate a beneficiary for
my death benefit?
In the event of your death, benefits will be paid to one or more of
your dependants or to your legal personal representative as the
Trustee determines. For superannuation and tax purposes, the
definition of a ‘Dependant’ includes any of the following:
•
a spouse, which includes a person (whether of the same or
different sex) with whom the member is in a relationship that
is registered under a law of a State or territory, or a person
who, although not legally married to the member, lives with
the member on a genuine basis in a relationship as a couple
•
a child of the member, including adopted child, step-child
•
ex-nuptial child or child of member’s spouse (under age 18 for
tax purposes)
• person who is financially dependent on the member
•
a person with whom the member has an ‘interdependency
relationship’ (see below).
It is recommended that any nomination of dependants made by
you be reviewed regularly, particularly if a change in
circumstances has occurred (e.g. marriage or divorce).
What is an interdependency
relationship?
An interdependency relationship is defined as where two people
(whether or not related by family):
•
live together; and
•
h
ave a close personal relationship; and
•
o
ne or each of them provides the other with financial support;
and
•
o
ne or each of them provides the other with domestic support
and personal care.
An interdependency relationship can also exist where there is a
close personal relationship between two people who do not
satisfy all other criteria for interdependency because either or
both of them suffer from a physical, intellectual, psychiatric or
other disability.
General information about
superannuation
The following information is provided to assist you in
understanding your options. It is general information only and is
not intended to be a comprehensive statement of the laws
applying to superannuation. You should talk to your financial
adviser about your personal circumstances.
Contributions to the Fund
Contributions can only be made to the Fund in accordance with
superannuation law. Superannuation law stipulates the way in
which employer, personal and spouse contributions can be made
as well as work requirements and age limits in relation to the
member for which the contribution has been made.
Binding Nominations
Generally your nomination is only a guide for us and we are
obliged to pay your Death benefit in accordance with the Trust
Deed and superannuation laws. If you wish to make your
nomination binding, the Trust Deed and superannuation laws
require special conditions to be met.
Payment of a death benefit
•
member’s spouse (married, de facto or same sex couples);
When making (or amending) a binding nomination, the
application must be signed in the presence of two witnesses.
Both of these witnesses need to be over the age of 18 and cannot
be beneficiaries under the binding nomination.
•
c hild of the member of any age (including adopted child,
stepchild and ex-nuptial child);
•
the member’s legal representative;
•
a ny person who was financially dependent on the member at
the time of death; and
•
a ny person with whom the member had an interdependency
relationship.
Each binding nomination remains valid for only three years, so if
you do choose this option it is your responsibility to renew your
nomination and advise the Trustee of appropriate changes.
If your nomination expires or is invalid at the time of your death,
the Trustee has the discretion to determine to whom and in what
proportions any death benefit is payable.
30
Accelerated Protection Product Disclosure Statement
Superannuation law specifies that a death benefit can only be
paid to the following:
Where after reasonable searches the Trustee cannot locate any of
these persons, it may pay the death benefit to an individual
non-dependant such as a parent or sibling.
TAL Superannuation and Insurance Fund
(continued)
Payment of superannuation benefits
Other than death benefits, a superannuation benefit can only be
paid where the member meets a condition of release under
applicable superannuation law. In a general sense, these
circumstances include permanent incapacity, retirement (or the
person has reached their preservation age), the termination of
employment after age 60, leaving Australia after holding an
eligible temporary resident visa, financial hardship or
compassionate grounds. Rules relating to when superannuation
benefits can be accessed are complex, so you should consult your
financial adviser for further information.
Once we transfer your benefit to the AERF, all further
correspondence regarding your benefit should be directed
to the trustee of the AERF.
If your benefit is transferred to the AERF, your benefit may
be impacted for the following reasons:
•
you will cease to be a member of the Fund;
•
you will become a member of AERF, meaning you will be
subject to its governing rules, including its fee structure;
•
your benefits may be member protected meaning that
generally, administration charges cannot exceed investment
earnings on your account in a reporting period. However,
Government charges, such as taxes, may be deducted;
•
the AERF is unable to accept any ongoing contributions from
you or your employer, however, it may accept rollovers from
other superannuation funds; and
•
your benefit will be preserved unless you meet an appropriate
condition of release.
Superannuation and family law
Provisions in the Family Law Act enable parties who are married
to require superannuation fund trustees to carry out certain
actions in relation to superannuation entitlements. Members
(married persons only) should note that their spouse will be able
to request the Trustee to disclose information in relation to the
member’s benefit entitlements (‘Request for Information’).
Members must understand that the Trustee is prohibited by law
from informing them that such a request was made. The Trustee
will not pass any information in relation to your present
whereabouts to the person making the Request for Information.
When you do not meet a condition of release
for disability payments
If a disability benefit becomes payable and you do not meet
an appropriate condition of release, your benefit must
be transferred out of the Fund and into an alternative
superannuation arrangement.
The Trustee will write to you to inform you if you are required
to transfer your benefit.
The Trustee will transfer your benefit to an Eligible Rollover Fund
(ERF) if, after giving you prior written notice of the Trustee’s
intention to do so, you do not notify the Trustee of an alternative
superannuation arrangement to which you require your benefit
to be transferred within 30 days of the date of that notice.
An ERF is a fund approved by the Australian Prudential
Regulation Authority (APRA) which can receive benefits
payable to members of superannuation funds who cannot be
located or who do not respond to letters regarding payment of
their benefits.
The Trustee has selected Australian Eligible Rollover Fund
(AERF)as the Fund’s ERF. Its contact details are:
Australian Eligible Rollover Fund
Locked Bag 5429
Parramatta NSW 2124
Freecall 1800 677 424
Replacement of pre-disability earnings
Superannuation law restricts the amount of income protection
benefits that can be paid from the Fund. Where your income
protection benefits exceed the amount of your actual
pre-disability earnings, the excess amount must be transferred
out of the Fund and into an alternative superannuation
arrangement. The Trustee will transfer the excess amount to
the AERF if, after giving you prior written notice of the Trustee’s
intention to do so, you do not notify the Trustee of an alternative
superannuation arrangement to which you require your excess
benefit to be transferred within 30 days of the date of that notice.
Spouse contribution arrangements
Under current rules, you are allowed to contribute to
superannuation on behalf of your spouse and for your spouse to
contribute to superannuation for you. A spouse can make ‘eligible
spouse’ contributions into a superannuation fund, as long as the
spouse for whom contributions are being made (i.e. the receiving
spouse) is either:
•
under age 65, or
•
a ged from 65 to age 69, and has worked at least 40 hours in a
consecutive 30-day period in the financial year that
contributions were made.
Eligible spouses (including a married or de facto spouse or
same sex couple) who make superannuation contributions
may be entitled to a tax offset of up to $540 per annum for
superannuation contributions made, provided that the
spouse in respect of whom they are made is on a low income
or not working.
It is your responsibility to maintain a record of eligible spouse
contributions made for the purpose of claiming the offset.
Accelerated Protection Product Disclosure Statement
31
TAL Superannuation and Insurance Fund
(continued)
Superannuation – Further points to consider
•
The laws governing the application of superannuation are
complex and the statements provided here are general in
nature and based on current law;
•
You should obtain your own independent advice on the
taxation implications of joining the Fund and in maintaining
insurance cover through the Fund; and
• As your circumstances change, so may the tax treatment of
your contributions and any other payments made through the
Fund.
The Government co-contribution is a payment made by the
Federal Government to the superannuation account of eligible
members who make personal non-concessional contributions.
Effective 1 July 2010, the Government will permanently maintain
the super co-contribution matching rate at 100% and the
maximum super co-contribution that is payable on an
individual’s eligible personal super contribution is $1,000.
For more information contact your financial adviser or the
Australian Tax Office (ATO) Superannuation Hotline on 13 10 20.
Employers
Tax Information
Employer contributions are tax deductible to the employer where
they are made for the purpose of providing superannuation
benefits for an employee or the employee’s dependants.
If you are self-employed, substantially self-employed or are a
person with no superannuation support, you may be eligible for
a tax deduction for your personal superannuation contributions.
Employers are entitled to claim a full deduction for contributions
to complying funds for employees aged:
Individual Members
Self-employed people are now eligible to claim a full tax
deduction for contributions (up to the concessional contribution
limit) made to superannuation on their own behalf, until age 74.
Concessional contributions will be capped at $25,000 (or $50,000
for those over the age of 50) for the 2011/2012 financial year. This
is the maximum amount for which a person can receive a tax
deduction. Members will be taxed an additional 30% plus
Medicare Levy on concessional contributions made in excess of
this cap.
There are also limits on the amount of post-tax or ‘nonconcessional contributions’ that can be made on behalf of a
member. Non-concessional contributions include personal
contributions for which you do not claim an income tax
deduction. If you choose to make personal, non-concessional
contributions to superannuation, you may be eligible for a
government co-contribution payment.
Non-concessional contributions made to super will be subject to
an annual cap of $150,000 for the 2011/2012 financial year. You
will be taxed on non-concessional contributions over the cap at
the rate of 45%, plus the Medicare levy.
As a transitional arrangement, there will be a ‘bring-forward’
option available, meaning that people under 65 years of age can
bring forward two years’ entitlements to non-concessional
contributions. If your income is less than $61,920 annually (for
the 2011/2012 financial year), you may also benefit from
Government co-contributions if you make a personal after tax
contribution to your superannuation.
32
Accelerated Protection Product Disclosure Statement
•
under age 75; or
•
75 and over, where contributions are required under relevant
industrial awards.
Tax paid on death benefits
All lump sum death benefits are tax free if paid to a dependant
(for tax purposes). Lump sum death benefits paid to nondependants (for tax purposes) are taxed at 15% plus the Medicare
levy (for elements taxed in the fund) or taxed at 30% plus the
Medicare levy (for elements untaxed in the fund, such as
insurance proceeds).
Tax paid on Income Protection benefits
When a temporary disability benefit is paid, this constitutes
income in the hands of the recipient and will be taxed at the
recipient’s marginal tax rates.
Where TAL is required by law to deduct any tax, duty, impost or
the like in connection with the payment of a benefit, TAL will
deduct the required amount from the payment and forward it to
the relevant authority.
Tax paid on TPD benefits
Total and permanent disablement benefits are taxed at different
rates, depending on your age when you were disabled.
Definitions
Words used in this PDS that are
capitalised have the meaning given to
them in the Policy. Some of the relevant
definitions are extracted from the Policy
Document and repeated below. You
should read your Policy Document for
these and any other defined terms.
Accident or Accidental unless under Income Protection Optimal
means an accident caused wholly by violent, accidental, external
and visible means.
Accident under Income Protection Optimal means an Injury
caused solely and directly by accidental, violent, external and
visible means that stops the Life Insured performing one or more
of the duties of his/her Own Occupation necessary to produce
income as confirmed by a Medical Practitioner and the Life
Insured is not engaged in his/her Own Occupation, nor any other
gainful occupation.
Activities of Daily Living (ADL) are:
• Bathing – the ability to shower and bathe;
• Dressing – the ability to put on and take off clothing;
• Toileting – the ability to get on and off and use the toilet;
• Mobility – the ability to get in and out of bed and a chair; and
• Feeding – the ability to get food from a plate into the mouth.
Earned Income means:
(a) if paragraph (b) does not apply, annual salary, fees, commissions,
bonuses and any other income considered part of the Life
Insured’s remuneration package, earned by him or her for services
performed; or
(b) if the Life Insured is self-employed, a working director or partner
in a partnership, total annual income earned in the conduct of the
business or profession due to the Life Insured’s personal exertion
less their share of business expenses necessarily incurred in the
conduct of the business or profession.
In either case, Earned Income does not include any income which is
not generated by the Life Insured’s personal or vocational activities.
Income paid from other disability income policies, retirement plans,
lump sum disability payments, rental income and investment
income are some examples of income we would not consider part of
Earned Income.
Fund means the TAL Superannuation and Insurance Fund.
Injury means an Accidental bodily injury suffered by the Life Insured.
Linked or Linking means the connection of two separate Policies
whereby the payment under a Plan purchased under one Policy
effects a corresponding reduction in the Benefit Amount payable
under the other (Linked) Policy and a reduction in the total
premium payable.
Loss of Independent Existence means Significant Cognitive
Impairment or the total and irrecoverable loss of ability, due to
Sickness or Injury, to perform at least two of the Activities of Daily
Living without the physical assistance of another person.
Monthly Earnings generally include salary, award superannuation
contributions, bonuses, commission, fees, fringe benefits and
regular overtime.
When the Life Insured does not directly or indirectly own all or part
of the business in which his or her work is performed (ignoring
shares in publicly listed companies), Monthly Earnings is the monthly
value of the remuneration paid by the employer in respect of the
work performed by the Life Insured. This will be determined by
calculating the amount the Life Insured would have to receive if total
remuneration was received as a salary or wage (before income tax is
deducted).
When the Life Insured does directly or indirectly own all or part of the
business in which his or her work is performed (ignoring shares in
publicly listed companies), Monthly Earnings is:
• the monthly value of remuneration paid by the business to the
Life Insured as a result of personal exertion; and
• the Life Insured’s share of the profits of the business, generated
through work performed by the Life Insured, after the deduction
of business expenses, both of which are determined in line with
the usual manner that the profits and/ or losses of the business are
divided between the Life Insured and any co-owners of
the business.
Partial Disability and Partially Disabled
Under Income Protection Standard and
Business Expense insurance mean that, solely
because of a Sickness or Injury the Life Insured:
• is working or capable of working; and
• is following the advice of a Medical
Practitioner; and
• h
as suffered a reduction of 20% or more, in
the ability to:
– generate Monthly Earnings; or
– perform the income producing duties; or
– maintain the same number of hours
worked,
in the Life Insured’s Own Occupation.
Under Income Protection Premier mean that,
solely because of a Sickness or Injury the Life
Insured:
• is working in his or her Own Occupation or any
Gainful Occupation, but in a reduced capacity;
and
• is following the advice of a Medical
Practitioner; and
• has suffered a reduction of 20% or more, in the
ability to:
– generate Monthly Earnings; or
– perform the income-producing duties; or
– maintain the same number of hours worked,
in the Life Insured’s Own Occupation.
Under Income Protection Optimal mean that,
solely because of a Sickness or Injury the Life
Insured:
• is unable to perform one or more of the
important income-producing duties of the
Life Insured’s Own Occupation; and
• is following the advice of a Medical
Practitioner; and
• has suffered a reduction in Earned Income.
Accelerated Protection Product Disclosure Statement
33
Definitions (continued)
Normal Domestic Duties means:
• cooking meals – to use kitchen and cooking utensils,
appliances and equipment to prepare more than the most
basic meals for oneself and/or others; and
•
cleaning the home – to use domestic appliances and
equipment to clean and maintain a home and do laundry to
basic standards; and
•
shopping for food – to shop for everyday household
provisions; and
•
driving a car – the physical ability to drive a car; and
•
providing care for children and/or dependent children (where
applicable).
Total and Permanent Disability and Totally and Permanently
Disabled when Any Occupation is shown on Your Policy
Schedule mean that:
•
s olely because of a Sickness or Injury, the Life Insured has not
been working in any occupation for three consecutive months
and, in our opinion, after consideration of medical and any
other evidence, is incapacitated to such an extent as to render
the Life Insured unlikely ever to be able to work in any
occupation for which they are reasonably suited by training,
education or experience which would pay remuneration at a
rate greater than 25% of the Life Insured’s earnings during
their last 12 months of work; or
•
s olely because of a Sickness or Injury, the Life Insured has
suffered at least 25% impairment of Whole Person Function
and has not been working in any occupation, and, in our
opinion, after consideration of medical and any other
evidence, is incapacitated to such an extent as to render the
Life Insured unlikely ever to be able to work in any occupation
for which they are reasonably suited by training, education or
experience which would pay remuneration at a rate greater
than 25% of the Life Insured’s earnings during their last 12
months of work; or
Sickness means an illness or disease suffered by the Life Insured,
and is diagnosed by a Medical Practitioner.
Superlink TPD allows you to purchase TPD insurance with an
‘Own Occupation’ definition of TPD where the “Any Occupation”
definition component of the TPD Insurance is held within
superannuation and the “Own Occupation” definition component
is held outside of superannuation.
Two Policies will be issued, one of which will be issued to the
trustee of a superannuation fund, and the other will be issued
outside of superannuation. These policies will be Linked and the
following additional conditions apply:
•
T he TPD Benefit Amount, payment frequency, any optional
benefits selected, and any loadings or exclusions (if
applicable) of each policy must always be the same;
• In the event that TPD Insurance is cancelled, reduced or
increased under one Policy, TPD Insurance on the other Policy
will be cancelled, reduced or increased (as applicable) at the
same time.
Claims will first be assessed using the “Any Occupation” definition
and the Superannuation Industry Supervision Regulations (SIS)
definition of permanent incapacity under the superannuation
Policy. If these definitions are satisfied the Benefit Amount
insured will be paid to the trustee. If these definitions are not
satisfied, the claim will be assessed using the ‘Own Occupation’
definition of TPD under the non-superannuation Policy and any
Benefit Amount payable will be paid to the Policy Owner.
Claims will only be paid under the non-superannuation Policy
where the SIS definition of permanent incapacity is not satisfied.
Your Policy Schedules will indicate when Superlink TPD applies.
Terminally Ill and Terminal Illness means an illness or condition
where, after having regard to the current treatment or such
treatment as the Life Insured may reasonably be expected to
receive, the Life Insured will not survive more than 12 months.
34
Accelerated Protection Product Disclosure Statement
• the Life Insured suffers:
– Blindness; or
– Loss of Limbs; or
– Loss of a Single Limb and Loss of Sight; or
•
t he Life Insured is totally and permanently unable to perform
at least two of the five Activities of Daily Living without the
physical assistance of another person; or
•
w
here the Life Insured has been solely performing Normal
Domestic Duties for more than 12 consecutive months
immediately prior to the Sickness or Injury that gives rise to
the claimable event:
– the
Life Insured has not been able to perform the Normal
Domestic Duties for three consecutive months; and
– in our opinion, after consideration of medical and any other
evidence, is incapacitated to such an extent as to render the
Life Insured unlikely ever to be able to perform all of the
Normal Domestic Duties.
From the Policy anniversary prior to the Life Insured’s 65th
birthday, ‘Total and Permanent Disability’, and ‘Totally and
Permanently Disabled’ mean that the Life Insured suffers:
•
Loss of Independent Existence; or
•
Loss of Limbs; or
•
Blindness.
Definitions (continued)
Total and Permanent Disability and Totally and Permanently
Disabled when Own Occupation is shown on Your Policy
Schedule mean that:
From the Policy anniversary prior to the Life Insured’s 65th birthday,
‘Total and Permanent Disability’, and ‘Totally and Permanently
Disabled’ mean that the Life Insured suffers:
• solely because of a Sickness or Injury, the Life Insured has not
been working in their Own Occupation for three consecutive
months and in our opinion, after consideration of medical and
any other evidence, is incapacitated to such an extent as to
render the Life Insured unlikely ever to be able to work in their
Own Occupation; or
• Loss of Independent Existence; or
• solely because of a Sickness or Injury, the Life Insured has
suffered at least 25% impairment of Whole Person Function and
has not been working in any occupation, and, in our opinion,
after consideration of medical and any other evidence, is
incapacitated to such an extent as to render the Life Insured
unlikely ever to be able to work in any occupation for which
they are reasonably suited by training, education or experience
which would pay remuneration at a rate greater than 25% of the
Life Insured’s earnings during their last 12 months of work; or
• Loss of Limbs; or
• Blindness.
Total and Permanent Disability and Totally and Permanently
Disabled when `ADL’ (Activities of Daily Living) is shown on
Your Policy Schedule mean that the Life Insured is totally and
permanently unable to perform at least two of the five Activities of
Daily Living without the physical assistance of another person.
Waiting Period means the period of time between the Life Insured
suffering disability and disability benefits starting to accrue. If the
Life Insured does not consult a Medical Practitioner concerning the
Sickness or Injury causing disability within seven days of the
Sickness starting, or the Injury occurring, the Waiting Period will
start when the Life Insured consults a Medical Practitioner.
• the Life Insured suffers:
– Blindness; or
– Loss of Limbs; or
– Loss of a Single Limb and Loss of Sight; or
If the Life Insured returns to a full-time Gainful Occupation during
the Waiting Period for:
• t he Life Insured is totally and permanently unable to perform at
least two of the five Activities of Daily Living without the
physical assistance of another person; or
• 10 consecutive days or less If the Waiting Period is 8, 13, 26, 52,
or 104 weeks;
• w
here the Life Insured has been solely performing Normal
Domestic Duties for more than 12 consecutive months
immediately prior to the Sickness or Injury that gives rise to the
claimable event:
– the Life Insured has not been able to perform the Normal
Domestic Duties for three consecutive months; and
– in our opinion, after consideration of medical and any other
evidence, is incapacitated to such an extent as to render the
Life Insured unlikely ever to be able to perform all of the
Normal Domestic Duties.
• five consecutive days or less if the Waiting Period is 2 or 4 weeks;
or
the number of days the Life Insured was gainfully employed will be
added to the Waiting Period remaining.
If the Life Insured returns to a full-time Gainful Occupation during
the Waiting Period for more than:
• five consecutive days if the Waiting Period is 2 or 4 weeks; or
• 10 consecutive days if the Waiting Period is 8, 13, 26, 52 , 104
weeks;
Waiting Period will recommence from the day after the last day
the
the Life Insured was gainfully employed.
Total Disability and Totally Disabled
Under Income Protection (Standard and Premier) and Business Expense
Insurance mean that, solely because of a Sickness or Injury, the Life
Insured is following the advice of a Medical Practitioner and:
• is not working in any Gainful Occupation and is unable to perform
one or more of the important income-producing duties in the Life
Insured’s Own Occupation; or
• is not working in any Gainful Occupation and has suffered a reduction
of 80% or more in the ability to generate Monthly Earnings in the Life
Insured’s Own Occupation; or
Under Income Protection Optimal mean that:
• t he Life Insured has suffered a Specified Injury; or
• s olely because of a Sickness or Injury the Life Insured:
– is not currently working in any Gainful Occupation; and
– is following the advice of a Medical Practitioner; and
– is unable to perform one or more of the important incomeproducing duties of the Life Insured’s Own Occupation.
• is unable to perform their important income-producing duties for
more than 10 hours per week and;
- for Income Protection Standard and Business Expense Insurance, is
not in any Gainful Occupation; or
- f or Income Protection Premier, his or her Monthly Earnings are less
than their Pre-Disability Earnings.
Accelerated Protection Product Disclosure Statement
35
Interim Cover
Interim Cover
We provide you with limited Interim Cover at no additional cost
while your application is being assessed.
Interim Cover is subject to:
•
the terms and conditions which apply to the Plan(s) being
applied for as set out in the Accelerated Protection Policy
Document, and
•
the additional terms and conditions for Interim Cover,
as follows.
Interim Cover is subject to the Accelerated Protection
underwriting guidelines. This means we may be unable to verify
the amount of Interim Cover (if any) until our assessment of your
Application is completed. Any conditions or restrictions that
would have applied to your Policy based on our underwriting
guidelines will also apply to any Interim Cover claim you may
make.
A claim during the Interim Cover period will affect our
assessment of your Application and the terms of any Policy that
we may subsequently issue to you.
If the life to be insured suffers a Sickness or Injury prior to your
application being accepted by us (but after we receive your
Application Form), that Sickness or Injury will be taken into
account in our assessment of your application once a decision on
your Interim Cover claim is finalised.
Commencement of Interim Cover
Cover will start for applications using the paper Application Form
from the date we receive your fully completed, signed and dated
Application Form.
Cover will start for applications using the electronic Application
Form submitted to us online by your financial adviser, from the
date your fully completed Application Form is received by us. In
the event that your adviser has requested that we obtain the
answers to the health and lifestyle questions in the electronic
Application Form directly from you, cover will start from the date
we receive the answers to these questions.
Cessation of Interim Cover
Interim Cover will cease for each Plan applied for upon the
earliest of:
•
t he Plan start date;
•
t he date you withdraw your Application;
•
t he expiration of 90 days from when we receive a fully
completed Application Form;
•
w
e inform your financial adviser that your Plan has not been
accepted.
Interim Cover Benefit
We will extend Interim Cover to you based on the cover type you have applied for.
Cover Type
Benefit
Life Insurance
If you have applied for Life insurance, and the life to be insured dies we will pay the Interim Cover Benefit for Life
Cover.
TPD Insurance
If you have applied for TPD insurance, and the life to be insured becomes Totally and Permanently Disabled we will
pay the Interim Cover Benefit for TPD insurance. The definition of TPD will be that applied for in the application
except that where an Own Occupation definition is sought the Any Occupation definition will apply to Interim
Cover.
Unless TPD insurance is Attached or Linked the life to be insured must survive for at least 14 days after the event that
caused Total and Permanent Disability.
Critical Illness Insurance
If you have applied for Critical Illness insurance, and the life to be insured suffers a Critical Illness condition listed on
page 8 of this PDS that does not have an * or # next to the named condition we will pay the Interim Cover Benefit for
Critical Illness insurance.
Unless Critical Illness insurance is Attached or Linked the life to be insured must survive for at least 14 days after
suffering the Critical Illness event.
Child’s Critical Illness Option
If you have applied for the Child’s Critical Illness Option, and the child to be insured suffers a Critical Illness condition
listed on page 9 of this PDS that does not have an * next to the named condition, we will pay the Interim Cover
Benefit for Child’s Critical Illness Option.
Income Protection
If you applied for Income Protection, and the life to be insured suffers Total Disability as defined for the protection
applied for (Standard, Premier or Optimal), we will pay the Interim Cover Benefit for Income Protection.
For Income Protection Optimal, Interim Cover is payable only if the Total Disability is caused by an Accident only.
Business Expense Insurance
36
If you applied for Business Expense insurance, and the life to be insured suffers Total Disability, we will pay the
Interim Cover Benefit for Business Expense insurance.
Accelerated Protection Product Disclosure Statement
Interim Cover (continued)
Benefit Amount Payable
When we will not pay Interim Cover
•
t he Benefit Amount applied for;
•
•
t he difference between the Benefit Amount applied for and
any existing insurance with TAL or any other insurer which you
stated on your Application Form is to be replaced;
u
nder our underwriting guidelines, we would have declined
your application;
•
w
e are unable to complete our underwriting assessment and
your Interim Cover claim is due to Sickness;
•
t he underwriting decision appropriate at the time
immediately preceding the Sickness or Injury for which the
Interim Cover claim is made, would have been to deny or
exclude that Sickness or Injury;
•
t he Sickness or Injury resulted from participation in any travel,
occupation, sport or pastime which we would not normally
provide cover (or accepted cover only with a loading or
restriction) to the insured person during their participation in
such travel, occupation, sport or pastime; and
•
t he condition being claimed for was caused by, or in any way
contributed to by:
– suicide;
– an intentional self-inflicted act;
– u
se of alcohol, recreational or non-prescription drugs, or
any drug taken other than as medically directed;
– a ny Sickness, Injury or medical condition of which you were,
or a reasonable person in your position would have been,
aware at any time before the date of the application.
The Interim Cover Benefit we will pay will be the lesser of:
•
t he reduced Benefit Amount that would be offered where,
under our underwriting rules, we would offer a lower Benefit
Amount to that applied for;
•
t he reduced Benefit Amount the premium would purchase
where we would apply a premium adjustment under our
underwriting rules; and
•
We will not pay any benefits under the Interim Cover where:
t he maximum amount payable under Interim Cover for each
type of cover as specified below:
Cover Type
Maximum Benefit Payable*
Life Insurance
$1,000,000
TPD Insurance
$500,000
Critical Illness insurance
$500,000
Child’s Critical Illness Option
$50,000
Income Protection
$10,000 per month and limited to a
maximum of 12 months
Business Expense insurance
$10,000 per month and limited to a
maximum of 12 months
The maximum amount payable* is limited to a total amount
payable of $1,000,000 for any one life to be insured in respect of
all insurances, with TAL or any other insurer, under Interim Cover.
Cover will also be restricted or may not be available if you or the
life to be insured have not complied with the Duty of Disclosure,
or would not have been entitled to the amount of cover applied
for in your application.
* If an electronic Application Form is submitted by your financial adviser
and your cover is accepted by our online underwriting engine, these
maximums do not apply, and we will cover the life to be insured on the
basis of the Benefit Amount applied for.
Accelerated Protection Product Disclosure Statement
37
Direct Debit
Arrangements
Direct Debit Request
Service Agreement
This Direct Debit Request (DDR) Service Agreement is issued by
TAL, to enable you to understand your rights and responsibilities
as a new customer when making premium payments by direct
debit. It allows TAL to debit your nominated account to meet the
premiums for your policy.
How to make changes
Please give us at least 7 days notice before your next premium
due date for either:
•
altering any of your direct debit or financial institution details,
or
Please keep this Agreement in a safe place for future reference.
• stopping or suspending any debits, or cancelling the
Agreement completely.
Our Commitment To You
If you do any of these, you will need to make alternative
arrangements for future premiums to continue your Policy.
We ensure that we:
• will give you at least 14 days written notice if there are any
changes to the terms of this Agreement, and
• will keep all information relating to your nominated financial
institution account confidential, except where required for
the purposes of conducting direct debits with your financial
institution, or otherwise as required by law.
Your Commitment Us
If you do commit to a Direct Debit Request Service Agreement
please ensure that:
•
the account you have nominated can accept direct debits,
•
all account holders for this nominated account agree to this
Agreement, and
•
that there are sufficient funds available in the nominated
account, on the due dates, to cover the premiums. If there
isn’t, you may incur dishonour fees from your financial
institution and your policy may lapse. Dishonour fees will not
be charged by TAL.
If a premium due date falls on a weekend or a public holiday, we
will automatically debit the payment on the next business day.
If you provide us, directly or indirectly, with new or updated bank
account details (for payment through the direct debit system),
these conditions will also apply to that request.
38
Accelerated Protection Product Disclosure Statement
If you prefer you may contact your financial institution directly to
alter*, stop, cancel or dispute any debit.
Contacting us
If you wish to make any of the changes, as outlined above, or
wish to dispute a debit you should do so in writing. The address
for any correspondence is:
TAL Life Limited or TAL
Superannuation Limited
PO Box 142
Milsons Point NSW 1565
We will always respond to your query or dispute in the
first instance.
Please refer to our website at www.tal.com.au to obtain a copy of
our current Payment Authority form.
*Note: in relation to the above reference to ‘alter’, your financial
institution may alter your debit payment only to the extent of
advising us of your new account details.
Intentionally left blank
Accelerated Protection Product Disclosure Statement
39
Intentionally left blank
40
Accelerated Protection Product Disclosure Statement
TAL Life Limited
80 Alfred Street South
Milsons Point NSW 2061
Contact
Monday to Friday 8.00am – 7.00pm (AEST)
Customer Service Centre 1300 209 088
Adviser Service Centre 1300 286 937
Fax 1300 351 133
www.tal.com.au
TALR0086/0312