Feedback complaints and concerns

Feedback complaints and concerns

Grievance Information

The Health Education and Training Institute (HETI) is committed to providing a safe and rewarding student experience, and welcomes student feedback as a mechanism for continuous improvement. Students have access to academic appeals and grievance processes that are conducted with the aim of speedy and effective resolution.

HETI promotes a culture of collaboration, openness, and respect and encourages wherever possible complaint resolution by a process of discussion and mediation. Students are welcome to raise grievance about any aspect of HETI Higher Education’s operations. These may be raised and dealt with through either informal or formal approaches as appropriate.