Common VoIP misconceptions

If you are in the process of looking at a new telephony solution for your business and are a little unsure or sceptical about VoIP? (Voice over Internet Protocol). Let us put your mind at rest.

We know that some people have a few misconceptions about VoIP and are pleased to say that most of these concerns are unfounded. So, we’d like to guide you through the most common myths, so that you have the knowledge and information available to make an informed decision.

Expense

A hosted VoIP system is very affordable and could actually save you money. You wouldn’t need ISDN lines, so you don’t need to pay for any lines that are not in use and no costly maintenance contracts or bills for your PBX. With the additional flexibility and features a new hosted system brings, you will in fact have a far superior system for less money!

Quality

Today, business grade VoIP is crystal clear and certainly comparable to ISDN lines, if not better. DaMtech’s infrastructure is monitored constantly and consistently to give the very best quality of service levels.

Over the years VoIP has been given a bad name in certain areas, due to some providers putting in cheaper contended services and not using tier one carriers. Tier one carriers (such as DaMtech), pass voice traffic using an 80Kbps codec. Some providers will pass traffic as low as 16Kbps, potentially causing inferior call quality.

The quality of VoIP calls can also suffer because of other factors, such as bandwidth availability, the number of calls in progress or your own internal network setup.

DaMtech will ensure that you have sufficient bandwidth to handle the calls required and also have a good understanding of your business needs and network, so that your calls are as clear as can be.

Security

Many people perceive VoIP as insecure, because it relies on an internet connection instead of copper telephone wires.

Any telephone system is hackable, yes, even analogue lines! You only have to think to the hacking scandals involving well known newspapers.
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DaMtech take security very seriously and have very tight security protocols in place. We lock down connections to the fixed location of the phone (where possible) and monitor live call patterns ensuring that if any client were to have their network hacked, any exposure to their phone system would be minimal.

It’s just for large companies

VoIP is not just a sophisticated system for large enterprises. As VoIP is so versatile and scalable it makes it a very powerful option for even the tiniest of companies. Low start-up costs and having the ability to add extensions and services effortlessly to your system as needed, makes this a very attractive solution for any size business.

Difficult to install

Well in reality, nothing could be easier. All you need is a broadband connection and an IP telephone, plug it in and off you go. No PBX to worry about, no upgrades and bare minimum of training needed ­ it’s all very easy to use.

You can add or take off extensions as and when you need to.

DaMtech will always configure your phones and router for you beforehand and this means there is minimal disruption. It really is that easy!

One great advantage is that any future updates are free and installed instantly

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