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TORONTO, Nov. 1, 2013 /CNW/ - Toronto Hydro-Electric System Limited
(Toronto Hydro) is now reporting approximately 200 customers without
power in various locations throughout the city. According to
Environment Canada, wind speeds are diminishing with gusts from 40-50
kms per hour. Gusts are expected to drop to 20-40 kms per hour
tonight. Toronto Hydro's distribution system is generally affected by
winds in excess of 80 kms per hour.

At the present time:

Work volumes are at 200 per cent over normal volumes.

Additional customer service representatives remain on the phone to
assist with 'power out' calls.

Based on the current work volume, the average time for crews to arrive
onsite is 1 hour. Extra crews have been held back from the day shift to
complete final stage of outage restoration.

Current restoration time for all calls is 2 hours.

The final phase of the work is the slowest. Crews are now travelling
house-to-house to fix wires and pole-top repairs affecting single
locations.

Customers returning home this evening to find their power is out, should
call Toronto Hydro's outage hotline at 416.542.8000. Customers should
not assume Toronto Hydro is aware of their outage.
If possible, before calling, customers are asked to:

Check the breaker panel at their property to ensure the switches are in
the "on" position. If they are "off", switch them "on".

Determine if the outage is affecting their home only or the entire
street or neighbourhood.

Toronto Hydro continues to ask the public to stay clear of all downed
wires and to report them at 416.542.8000.