VoIP Troubleshooting

There can be some call and /or call quality issues that can arise when
using VoIP. Please note that some of these reasons are usually outside
of ClubTelco's control. Please click
on the relevant issue below to find out how you can attempt to resolve
this.

Echo

You have an echo on your phone if you are experiencing the following:
'I can hear my own voice echoing back to me. The person I'm calling remarked
they can hear their own voice echoing back to them'.

Static On The Line

You have static on the line if you are experiencing the following: 'I
have a buzzing noise that is constantly present on my phone, even when
not on an active call'.

Delayed Audio

You have delayed audio if you are experiencing any of the following:
'There is a delay in the flow of conversation. I can hear my voice come
through many seconds after I have finished speaking'. This can be experienced
by both parties on the call.

'While on a call my conversations are delayed, and there are long gaps
between when I receive the other parties sentences and vice versa'.

Broken Audio

You have broken audio if you are experiencing the following: 'There
are breaks in the conversation flow while I am talking on the phone.
The conversation will cut in and out when either party is talking, so
parts of the conversation are not received or heard'.

One Way Audio

You have one way audio if you are experiencing the following: 'The
person I'm calling can hear me but I can't hear them, I just have dead
air'.

Please note that this is typically only experienced from the ClubTelco customer's
side.