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LiveChat

Olark

WhosOn

By Parker Software

Software ComparisonLiveChat vs Olark vs WhosOn

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LiveChat

Olark

WhosOn

Live Chat

Cloudswave Editorial Review

LiveChat

Live Chat

LiveChat Review by Cloudswave

Be There for Your Customers with LiveChat

Chances are you’ve heard of LiveChat before. Even if the name doesn’t ring a bell, it’s a safe bet you’re familiar with the product. Just about everyone has visited a website before where a chat box popped up along with the offer to speak to someone from customer support. This is what LiveChat does better than most of the other companies I know of in the industry. If you want to increase your sales or simply keep your customers happy, I can’t imagine a better way to do it than with this software.

The Most Efficient Option for Communication

Right off the bat, I want to address why I finally decided to get LiveChat. I’m not SEO (Search Engine Optimization) savvy, but I know that it’s important to check your website analytics pretty regularly. Doing this, it became clear that something wasn’t going according to plan on my website. My bounce rate—how many visitors leave my site shortly after showing up—was far too high for comfort.At first, I addressed this by changing the copy on my site and simply adding more of it. My rationale was that people were most likely bouncing off my site because they weren’t getting enough information and simply grew impatient. It wasn’t like I was getting a lot of emails asking questions or something.Unfortunately, this didn’t seem to make much of a difference. My bounce rate was still noticeably high. It then occurred to me that my solution amounted to little more than a stab in the dark. I really had no concept of what was making users jump off the site so quickly. For all I knew, they showed up looking for a completely different product than the one I sold.This is where LiveChat came into play. I was now able to start a conversation with each and every visitor who came to my site. Did all of them want to talk to me? No. Those that did, though, gave me critical insight into what was causing this alarming exodus. These conversations eventually allowed me to revamp my site and significantly reduce my bounce rate. None of this would have been possible without LiveChat.My advice is to not make the same mistake I did. Don’t expect your site visitors will email you or pick up the phone and make a call. People want instant gratification these days. If they don’t see exactly what they want on your site, they’re going to leave and head to another that might offer what they are looking for.

Track Your Progress

I read somewhere that LiveChat solves the entire problem a customer is having 80% of the time. The other 20% of the time, only a follow-up is necessary. However, another important benefit that I found from using LiveChat is that I could track my progress in terms of how well I was refining my approach. The more I spoke to my customers, the more I learned what they were looking for and what they wanted from my website. I took this feedback and created a better site. Other times, I refined my product line.Without LiveChat, I’d have a much harder time trying to figure out how well I was doing. I’d have to use convoluted tactics to analyze my reports and see if the last month of work had paid off.Those days are long behind me now. I’ll never waste that much time again. Instead, I depend on LiveChat to give me quick, quality feedback.

Get More Sales

LiveChat isn’t just about helping customers either. It’s also about creating them. Not everyone who comes to your site has already decided they want to buy from you. Some are just poking around, trying to get a feel for their options. A lot of them need to be convinced that any product, much less yours, is a necessity.You can leave it to your content to try getting the job done, or you can use LiveChat to make sure it does. No matter how good your content is—and you definitely want good content—you can’t customize it to each and every customer. All you can do is try casting the widest net possible and hoping that pays off. A lot of times, though, it most likely doesn’t. You’re losing potential business for no reason.With LiveChat, I could pitch clients live. I could read their responses and refine my approach in real-time to help convince the person on the other end that they needed my product.

Benefit from Word of Mouth Advertising

Another great benefit I discovered was that happy customers were recommending me to others. I know that a lot of times, these clients were happy solely because I used LiveChat with them. They liked not having to wait around for an answer to their particular problem. They liked knowing they didn’t have to remember a phone number or look it up when they had a question. Instead, they just returned to the same site they had visited to buy my product in the first place, knowing that a text box would immediately jump up and help them out.

Get Started within Minutes

Finally, I am very grateful for how simple LiveChat is. I’m not a tech-savvy person, to say the least. Even having an e-commerce website is pushing it for me. While I know adding platforms to my approach is important, I’ve always been cautious to do so, because it’s just not something I take to very easily.Fortunately, LiveChat took only a few minutes to install and deploy. It could not have been easier to do. Furthermore, once it’s installed, you can begin using it right away. Not only that, you can use it for multiple customers at the same time. I can easily chat to as many as 10 at the same time while still providing them with individual attention. This was impossible to do back in the day when I relied solely on a phone.LiveChat has breathed new life into my company, and I am eternally grateful to the creators. If you’d like to start engaging with your market better, I can’t recommend it enough.

Olark

Live Chat

No Cloudswave Editorial Review available yet.

WhosOn

Most Favorable User Review

LiveChat

Live Chat

10

Steve Blankenship

Mar 12, 2016

My company uses LiveChat to help drive leads, answer support questions, and improve customer service. This program allows website visitors to speak instantly with a live individual without having to pick up the phone or send an email. Our main idea of the use of this tool is to qualify leads who are interested in learning more about our products and want to make a purchase. We also use this to provide customer and technical support. This has become a very important tool for us as it has generated hundreds of thousands of dollars in revenue over the few years it has been implemented. It helps to resolve issues quickly when the need arises and answer a customer's questions without them have to contact their account rep and wait for an answer.

Pros :

-His program is very customizable, allowing you to implement it directly into your website without looking like an eyesore or that it doesn't' belong.-There are many options, such as how the chat windows looks, when it pops up, greetings, language, pre- and post-chat surveys, and so much more.-The visitor tab allows you to view who is currently visiting your website, their location, which pages they have visited on your site, how long they've been on your page, etc.-There is also an option to setting up ticketing system for visitors to leave a message when a live agent is not available, such as after business hours, and those messages can be sent directly to the agent's email.-This tool is available through a web browser, desktop application, or a mobile device.-This allows LiveChat to be manned during specific times that agents are not able to get on their computer, such as offsite meetings.

Cons : -Some of the reports are not very helpful, as they do not provide much information.-The reports are also not editable, allowing to download specific information.-The dashboard is also rather confusing and is also unable to be edited.-There is also no search option within the archives, so if you are looking for a specific chat, you will have to know the date and time it took place and who the agent who spoke with the client.-This makes it very difficult when seeking to find a chat regarding a specific subject.

Olark

Live Chat

9

Corey Turner

Jan 5, 2016

Easily log in each day to accept chats.Settings are very easy to configure.Integrates easily with our landing page program (Unbounce) and has resulted in more sales.Priced right.

Pros :

Livechat increased conversion rate for both us and our clients.

Some consumers like to use Livechat over filling out a lead gen form or calling in.

So Olark has resulted in more sales overall.

Cons :

It logs you out if you are away from the computer and miss a chat.

I guess it should be like that, but sometimes do not notice and forget to log back in :)

WhosOn

Most Favorable Critic Review

LiveChat

Live Chat

100

Daniel Aragon , Think Big online

Sunday 20 October 2013

As a real-time chat software solution, LiveChat is certainly a good and certainly one of the most cost-effective solutions available in the market today. So, if you are looking for an easy and effective solution for leveraging live chats to the benefit of your business then the LiveChat software certainly comes highly recommended.

Olark

Live Chat

100

Chris Cardinal , Htmlist

Thursday 19 January 2012

Whilst in the throes of exploring my favorite airfare booking site (Hipmunk), I noticed their live chat tool looked a little different. It was bouncy, fun, and unassuming. Turns out, they use Olark: by far the most impressive live chat tool I've ever had the pleasure of dealing with.

WhosOn

Live Chat

100

Anonymous contribution , Live Web Analysis

Tuesday 10 July 2012

WhosOn (currently WhosOnV5) really impressed us. A combination of both real-time web analytics software integrated with proactive-actionable live chat software, can appeal to many website based business owners, who search for an affordable web analytics and live chat All-In-One solution. WhosOn support is top-notch, and as a support service software company, we really expect for a high level of support, and it just what we’ve got. We Highly Recommend this product to everyone who searches for a complete Real-Time Web AnalyticsandLive Chat solution in an affordable price. You can even try WhosOn product for free and decide if it fits your company’s website marketing needs.

Most Unfavorable Critic Review

LiveChat

Live Chat

20

Anonymous contribution , GetApp

Friday 28 March 2014

I called their support line and the rep told me he would not help, I would need to chat. So I chatted with the same guy online. His service skills went from bad to worse! Bottom-line, our company is now leaving LiveChat and going with another vendor because this company clearly does not value or care about customers.

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