How to troubleshoot the CD/DVD drive in a non-Sony computer.

Follow these steps to troubleshoot the CD/DVD drive in a non-Sony computer.

NOTES:

Sony® DVDROM drives will not read DVDRAM disks.

Sony DVD-RW drives support only DVD-R(G) and DVD-RW media.

The Windows® XP operating system does not provide native support for CDR or CDRW disks formatted for packet writing. Packet writing software must be installed in order access these discs. If packet writing software is not installed, the disc must be closed on the computer used to create it in order to read the data on it.

Reinsert the disc.

Attempt to access the drive after restarting the computer.

Wait a few seconds for the CD/DVD to be detected before double-clicking to access it.

Ensure the disc is inserted correctly.

NOTE: The label should be facing up for CD and single sided DVD discs.

If another audio or data CD/DVD works in the drive, the disc may be damaged in some way and is not readable.

NOTES:

Ensure the problem is not caused by the media.

If the disc requires additional software, ensure the software is installed according to the manufacturers instructions.