Dustin Raimondi

Attempting to add a Smart Web Link account or device in Google Home Control causes the error "Couldn't update the setting. Check your connection"

Tried unlinking my Google account from my Home and then doing a Factory Reset on it as per some threads about other IoT devices having this issue - no dice.

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Adrian francis

said
over 2 years ago

I am having the same problem every time i try to add device on my google home i get "couldn't update setting. please check your connection"

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Au Hun Boon

said
over 2 years ago

Same here. Is Itead checking on this? Looks like who perform the unlink and link will hit into the same issue. Who ever consider to unlink to detect more device can consider to stay put as for now .

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Phil Davis

said
over 2 years ago

This is a big deal. I hope they fix it soon. This is the main selling point feature of these devices!

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Remy Dailleurs

said
over 2 years ago

Same problem here ! is anyone looking at this major issue ?

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hiroko

said
over 2 years ago

I’m also dealing with the same problem as you ...

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Berni

said
over 2 years ago

Hi there,

I've the same issue! It was working some weeks ago and then I just tried to add some more Sonoff devices and I've un-linked the account.

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Douglas Coull

said
over 2 years ago

I'm trying to set mine up but keep getting the error message "Something went wrong. Try again."

Very frustrating to say the least as having them working would be a real bonus for my disabled wife.

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Mario Costa

said
over 2 years ago

same here "Something went wrong. Try again." starting to think about returning my devices if this is the kind of support we are getting

Gerry Kropf

said
over 2 years ago

PUBLIC HOLIDAY FROM OCT. 1th TO OCT. 9th IN WHOLE CHINA !!!!!

out of curiosity, is anybody of you all out working in your holidays?

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Gert Stroeve

said
over 2 years ago

I have the same problem. It was working and then I tried to add some more Sonoff devices and I've un-linked the account. After that I re-linked the account and now I can't add the devices in Google home anymore?

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soubir paul

said
over 2 years ago

Facing the same issue. I tried , an older version but then realised the mobile app has nothing to do with the Google Home integration. I get a message on my mobile as it has been linked successfully , but there are no devices on the list. I think something to do with the back end integration.