Reviews - Gloucester House

Gloucester House is believed to have been built in 1790 as a rather grand residence overlooking Weymouth Seafront and becoming a hotel as late as the 1960's. Now a family run Guest House, it is also a grade two listed building which forms part of the Esplanade; Weymouth's superb sweeping seafront with spectacular uninterrupted views of the bay.

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The place is quite nice and clean. Stayed in a single room just for a night. the room size was ok, but the size of the bathroom surprised me pleasantly. The hosts were a nice couple and the location was good too.

Very Enjoyable
Wonderful, friendly and courteous service from moment of arrival to departure. Cannot recommend this highly enough. Geoff and Chris are the perfect b & b proprieters, nothing was too much trouble.Ideal locations for all amenities will definitely be staying at Gloucester House again in the future.

Quite a Mistake
This hotel needs an update. The owners are nice and friendly and they make a very tasty full English but this is where it all ends. Our room was not clean, the bathroom was old and needed a scrub and the only sink we've had was next to the bed! The room was definitely not the same with the one I thought I booked on this website. The hotel was also very noisy. I didn't want to put this review here as I don't want to hurt their business, the owners are really doing their best but it looks like it is not enough and after all I paid a huge amount of money for just two nights.

Dear guest,
We are extremely disappointed that you did not enjoy your stay with us. We always strive to ensure that all guests staying with us are completely satisfied with our service and facilities.
There are however points within your review which we strongly disagree with.
The Guest House is a Grade II listed building and as such we are restricted in what we can do to upgrade the building. In the areas we are allowed to, we continually upgrade our rooms.
On your arrival you mentioned that you had booked a sea view room and we had allocated a non sea view room. I immediately checked our paperwork from Laterooms and showed you your booking details that clearly stated that you had booked a non sea view room. This is clearly a mistake on your part and outside our control.
You state that the room was not clean. We dispute this, as our standards of cleanliness are extremely high. We have NEVER had any guest comment or complain about the room not being clean, in fact quite the opposite. The room was cleaned and prepared and checked prior to your arrival as well as the next day, where your bed was remade, clean towels provided and the room hoovered. We are surprised that you did not mention to us directly that the room was not clean so that we could have investigated your concerns.
The sink is situated in the bedroom area, however the positioning of it is not next to the bed but a clear 4 feet from the bottom of the bed.
You also said that the Hotel was noisy. We have no control over the other Guests staying at the same time. Had you mentioned the noise at the time we would have spoken to the relative persons.
You refer to our Guest House throughout your review as a Hotel. We are a 3 star Guest House.
What is quite clear is that had you made us aware of your problems at the time we could have done something to help.
We are confused that you found the cleanliness only worthy of a 1 star, yet it has taken nearly 3 months for you to post your comments!!

Gloucester House
Very friendly and willing to help. Breakfasts could have had an earlier and wider availability tim. Variation of menu would have been more attractive.A handle on the door of room 7 would have made it easier to open.

Excellent. Can't fault it.
Brilliant location - handy for the beach, shops and station. We had a seaview room with a balcony, and noise at night, even with the window open, was normal - we could even hear the sea. If driving, make sure in advance that you book a free parking permit, because there are only a limited number. We were able to park in the back yard, but again space here is limited. Very welcoming and helpful owners.

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