If we were to change our free checking account to only include eStatements (there would be a fee for a paper statement), would the account still be considered a "Free Checking" account? Or if a customer wanted a paper statement (for a fee), would we need to put them in a different account type (one that was NOT called a free checking)?

We have a customer that swiped her card at a gas pump, thought it wasn't working so went to another pump. The next person in line, used the same pump. Their charge was processed to our customer's card since she had swiped her card. Would this be a Reg E claim and if so would 50.00 liability apply since card was not lost/stolen?

A customer files a claim after two months of unauthorized ATM withdrawals. The customer has possession of card, states never disclosed PIN. Withdrawals made on same days as other legitimate debit activity, withdrawals $20 - $200, ATMs w/in half mile of customer's home (customer used same ATMs in past). This is not a counterfeit situation because the customer states that her boyfriend took the card/PIN and made withdrawals and put the card back in her wallet. (High suspicion here that customer colluded, gave card/PIN to boyfriend). Under Reg E, can this claim be denied based on this evidence?

When having a client complete an application for a Debit MasterCard for a joint owner DDA account is it necessary to have both owners sign the application if only one owner is receiving the card? Or can only the co-owner receiving the card sign the application?

Reg J question. Here is the situation: If a customer uses their mobile banking app and deposits a check into an account at another bank and then takes the same item into the bank that it is drawn on, who ends up with the loss? We had a situation where the check was cashed at our bank but the same item was presented in the in-clearings the same day. Please advise on how this type of situation should be handled. We will see this more and more with the banks using these mobile apps.

Asking this question for both current and future rules:
On a construction-permanent loan application that has only one closing and one set of LE/CD disclosures for the transaction, what should the "sale price" be on the LE/CD with a transaction that involves a seller?
Should it only be the amount of the purchase price or should the cost to construct be included with the purchase price? I'm leaning towards the purchase price only based on 1026.37(a)(7) but we've been adding in the construction costs for some time now without criticism...

Technology Related

Newsletter

BankersOnline is a free service made possible by the generous support of our advertisers and sponsors. Advertisers and sponsors are not responsible for site content. Please help us keep BankersOnline FREE to all banking professionals. Support our advertisers and sponsors by clicking through to learn more about their products and services.