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I have a new MacBook Pro (10.8.5). I've just bought Office for Mac (the student/home version) online. I click the download button and the download appears in my download folder. I click on the download icon, and get the following window - Warning - The following disc images couldn't be opened : X18-08827.dmg not recognised. Does anyone have any thoughts about this? Thanks!

I downloaded it at the end of the Summer and the 1.2 GB file size sounds about right.

@OP Make sure to wait for the download to finish. You can open the download folder but do not click on the file until the download finishes. While downloading Safari places a blue line at the bottom of the icon.

"Got Time to breathe. You got time for music." Denver Pyle as Briscoe Darling

I downloaded it at the end of the Summer and the 1.2 GB file size sounds about right.

@OP Make sure to wait for the download to finish. You can open the download folder but do not click on the file until the download finishes. While downloading Safari places a blue line at the bottom of the icon.

Ha ha. Yes - very good. I know the dinosaur feeling... I think the darn thing never properly downloaded. Something flashed from the Microsoft page to my downloads file when I clicked 'download now', but when I came to open it, there was no response ATALL. It was dead to the world (like a dinosaur).

Since you have already purchased the software there are a few things you can try. One of them should get the job done.

1. Shortly after the purchase I believe Microsoft still sends out an e-mail with the download link to the file you need. Check your e-mail, including junk mail, to see if you have received that If I am not mistaken it also contains the activation code.

There used to be a trial version of the software on the Microsoft site. It worked for thirty dials then to activate it all you needed was to purchase an activation code. Which you have if you have purchased the software. That link doesn't seem to still be active.

I researched and Dennis solved the problem. Foiled again. lol

"Got Time to breathe. You got time for music." Denver Pyle as Briscoe Darling

Yes Sly the email is sent with the product key of twenty-five characters. You enter the product key and proceed with the download via your link line 2.

Hello SlyDude and DTravis

Thanks so much for your help. All is now well. I was trying to download the file in the country at the end of a very thin Broadband connection. The File is HUGE. For 10 minutes after I pressed the button, it was inert, dead, pushing up the daisies. When I got to London today, suddenly life stirred in the download folder, and after a while, the Download was there - more than a gigabyte of it. I had called Office Support and they were very friendly and helpful, but their input was not needed. Thank you so much for your interest. Lesson learned, leave big downloads for town. Cheers.

I should have thought of that. I've had it happen a few times with a poor connection. BTW I suggest burning that file to DVD along with a file contains the activation code. Use a program like Toast or Burn to burn a Mac data disc.

"Got Time to breathe. You got time for music." Denver Pyle as Briscoe Darling