I am having trouble with engrave studio , when I click to save the tool paths(transfer them to the engraver egx350) I get an error message that says it can not find the engraver I must check that the engraver is connected with usb(which it is) and if the machine is turned on (ooooo wait a minute.... I think uhm no its turned ON hissing next to me like a cobra ready to strike!)

so what could be the issue ?

dr engrave works perfect (but lacks the fancy features of engrave studio....)

The machine is installed with the driver's and does not show under device manager as other/unknown device(actually shows as a printer under printers and fax)

Followed the instructions as per the website instructions on how to install the device.
Even removed device and drivers and reinstalled and it gave me the same error message.

I further more went ahead and updated the machine firmware , driver and software to the latest versions available, Nothing same error ... could it be my machine is faulty? its brand new only 1 week old has less than 2 hours on it....