Dedicated to the proposition that intellectual acuity is not a prerequisite to political discourse

Sunday, May 13, 2012

The Phone Company By Any Other Name . . .

is still the phone company.

Here's a recent story that would make Ernestine proud.

For
Mother’s Day, my gift to the War Department was to be a new iphone.
After suffering through a crappy Samsung for almost two years, not to
mention two c-sections, I figure she’s earned one. Her renewal with
Verizon Wireless was due on June 1, so I asked the Verizon Wireless
store to allow me the upgrade price two weeks early so I could surprise
her on Mother’s Day.

But nooo. Request denied. I even went to a
couple different Verizon Wireless stores, but got the same answer: full
price $650 instead of the $200 upgrade price, even after the
explanation yada yada. I could not believe just how poor the customer
service was. All for a matter of two weeks.

Then it all came
back to me. Verizon is still very much the “phone company” of old,
right down to Ernestine’s famous tag line, “We don’t care. We don’t
have to. We're the phone company.”