When you made the upgrade the content should have transferred. Please try to log in your Xbox live website account. From your account please locate "Manage Devices" and then locate "Download Que". If you are able to see the content push the dlc to your Xbox one. Please let me know if this works for you.

Xbox.com seems to only show the Download Queue and Purchase history for the xbox 360 and no section for the xbox one in manage devices. I viewed Call of Duty Ghosts in the xbox store it only has 3 dlc listed the insignia pack, free fall and season pass. There is no classic ghost in the xbox store. The characters that I had Simon 'Ghost' Riley set as their head still have it set.

Did you have multiple accounts on your xbox 360? Did you make sure that you redeemed the code on the correct account? On your Xbox 360 console, can you double check the Simon "Ghosts" Riley item shows up in your download history? Also, on the Xbox One, when you go to My Games and App, and hover over the Call of Duty Ghosts game and press the Menu button, do you see ellipsis (...) at the bottom of the column. When there are more than three downloads this option should show up. Let me know!

Simon 'Ghost' Riley character item dlc is called Classic Ghost and is in the download history on the xbox 360. There is only the 3 dlc listed and there is no (...) at the bottom of the list of dlc on the xbox one.

I redeemed the classic ghost download on the xbox 360 then upgraded to the xbox one and there is no way to transfer or download it to the xbox one.I read that when you upgraded that all downloadable content was suppose to carry over. When I tried using xbox from the in game option it brought me to free fall to download do to redeeming the code on the xbox 360 I thought it would've done the same thing for classic ghost. The xbox store just doesn't have classic ghost listed in the dlc section and there are no (...) at the bottom of the dlc list which the only dlc that are listed are season pass, the free fall multiplayer map and the insignia pack. Is it even possible to get classic ghost on the xbox one after upgrading from the xbox 360.

I was told that the code is only redeemable once. Since you (and unfortunately I) already redeemed this code on XBox 360, the code is no longer valid for the XBox One, nor does the head simply carry over - which I was assuming would happen since everything else is carried over.

According to the info about the upgrade content should be migrated to the xbox one and I believe the insignia pack in the xbox store is for those who had gotten the hardened/prestige edition on the xbox 360 so when they upgraded they can use it on the xbox one. The ingame access to the store is able to detect content redeemed on the xbox 360 because I never used the free fall code on the xbox one but had downloaded free fall on the xbox 360 and brought me to the xbox store to download free fall on xbox one. The insignia pack can only be downloaded if the code for it was used. I don't see why they don't have classic ghost available to download for those who redeemed on the xbox 360.

The manage devices on xbox.com doesn't have xbox one just xbox 360 and could it not transferring because Classic ghost is not in the xbox store so I can't download it. When I used the ingame store to access the xbox store it allowed me to download free fall because I used the code on xbox 360 but not classic ghost do to it not being in the store. Classic Ghost is in the purchase history on the xbox 360.

I know this process can be frustrating, and I appreciate your patience. The issue has been escalated and is currently being investigated. I don't have any information regarding a time frame, but rest assured it is being looked into.

Regrettably, I don't have any updates yet. Thank you for remaining so patient. The studios are still looking into the matter. Can you please provide us your Online Gaming ID's (Gamertag/ SEN ID/ Steam ID)? Just to clarify, this is the Simon "Ghosts" Riley Mask that came as the Gamestop Pre-Order Bonus correct?

Thanks for providing that information! I'll pass the information along, but I don't have an estimate of when it may be addressed or what they may or may not do. I also, wanted to thank you for your patience in the matter and your continued support. I will provide you with an update if I get any information!

I have the Simon "Ghost" Riley mask on the XBOX 360, and use it on at least 1 squad member while playing the XBOX 360.

When I launched the game on the XBOX One, the season pass and freefall map was downloaded automatically almost, and if I view the squad member in Create A Soldier I see him with Simon "Ghost" Riley mask.

Yet if I list out the selectable heads in Create A Soldier on the XBOX One it doesn't show up, I do see the season pass Ghost's mask, but not the Simon "Ghost" Riley mask.

Since it is a pre-order item it doesn't show up in the store, so I am unable to manually download it, if it existed.

It does show on my XBOX 360 download list.

So the question is does the pre-order migrate to the XBOX One if you pre-order the XBOX 360 instead and later migrated to the XBOX One?

As you can see from the CoD Ghosts App, the mask can be seen, but with out it being download to the XBOX One, it's can't be select so it can be used.

Im also having the same problem. I have purchase & pre-order the prestige edition for the xbox 360. & pre-order & purchased the Standard edition for the ps3. & have not gotten my Simon " Ghost " Riley. DLC Character Mask. Also on top of that my "task force 141" patch has not transferred over to the xbox one. When will This be resolve. This Should Not Be happening at all. This Should have been something that was looked at before Promotion codes was giving out for pre-ordering. What I don't understand is that this is also happening on the playstation Side also. The Same issue is happening with DLC not transferring Over to next-gen

I am have the same issue I have try every thing that every one has told me to do. I had the the mask on xbox 360 and when I moved all my stuff to the xbox one it was still there on my squad person but I took it off and it was gone. I try to ask my gamestop if they could give me other code but they said I would have to buy the game again help plz

We're got an update on this issue, some DLC is not be transferable to the Next Gen consoles. The items intended to transfer are your Online Multiplayer Progress, Season Pass (all content that comes with the Season Pass), and Free Fall DLC. I do apologize for the confusion on my part, I do appreciate your patience and cooperation during the process. I know this can be frustrating, but for more information see the Next Gen Upgrade FAQ.