HG&E has provided Internet and private data services to local companies throughout five area cities since 1998. The Leverett Municipal Light Plant (LMLP) contracted with HG&E for Project Manager services during the construction of LeverettNet. The LMLP and HG&E thereafter negotiated an Inter-Governmental Services Agreement to provide Network Operator (NO) services for LeverettNet.

Pursuant to the Inter-Governmental Service Agreement between the LMLP and HG&E, the Network Operator:

continuously (24/7/365)remotely monitors the performance of LeverettNet equipment from the “middle-mile” access node fiber interconnection to the MBI/Axia network through the Optical Network Terminal (ONT) attached to each subscriber’s premise, using existing HG&E systems and the LeverettNet Calix Management System;

takes appropriate and timely corrective action in the event that any equipment within the scope of this agreement is not functioning properly;

performs troubleshooting, repair or replacement, with hardware provided by the LMLP, for access node equipment and ONTs;