Roles at this level typically require a university / college degree, with 2+ years of relevant professional experience. In lieu of a degree, a comparable combination of education and experience (including military service) may be considered.

**Job Specific Competencies:**

**Business Process Design - Extensive Experience**

+ Knowledge of business process design techniques that encourage a critical, fresh look at key processes and focus on optimizing organizational performance; ability to apply this knowledge appropriately to diverse situations.

**Standard Operating Procedures - Extensive Experience**

+ Knowledge of and ability to design, implement and evaluate standard operating procedures affecting daily and strategic business operations in order to increase operational efficiency.

**Process Management - Subject Matter Expertise**

+ Knowledge of business process improvement tools and techniques and ability to understand, monitor, update, or enhance existing business or work processes.

+ Understanding of the issues related to the decision-making process; ability to analyze situations fully and accurately, and reach productive decisions.

**Accuracy and Attention to Detail - Extensive Experience**

+ Understanding of the necessity and value of accuracy and attention to detail; ability to process information with high levels of accuracy.

**Managing Multiple Priorities - Extensive Experience**

+ Ability to manage multiple concurrent objectives, projects, groups, or activities, making effective judgments as to prioritizing and time allocation.

**Problem Management Process - Extensive Experience**

+ Knowledge of and ability to bring a reported problem to successful resolution.

**Operational Functions - Extensive Experience**

+ Knowledge of major functional processes and associated operating requirements; ability to apply this knowledge appropriately to diverse situations.

**Core Competencies:**

**Manages Risk - Basic Experience**

+ Assesses and effectively manages all of the risks associated with their business objectives and activities to ensure activities are in alignment with the bank's and unit's risk appetite and risk management framework.

**Customer Focus - Working Experience**

+ Knowledge of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions, and ability to leverage that information in creating customized customer solutions.

**Position Overview:**

At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. As an **Operations Production Support Specialist** within **PNC Universitys Learning Experience Technology Team** , you will be based in Pittsburgh, Cleveland, or various locations within the PNC footprint. You will be responsible for implementation and support of various learning tools and technologies.

Additional responsibilities:

Support vendor administration and management for learning technology vendors

Lead testing and implementation of new tools and technologies and updates to existing learning tools and technologies

Partner with peers on creation of and updates to processes and procedures tied to and/or dependend on PNCU tools and technologies

Support and administer governance related to learning tools and technologies