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10,303 new Cadillac SRX listings

2008 Cadillac SRX V6 Review

by Maehbh

“Nice Car”

Great cat and beautiful interior. Its handling is nice but the gas mileage is absolutely awful. My other Dodge Durango SXT has great gas mileage. Thank you all very much for reading this review and I hope you like it.
Maehbh
-Belfast

Avg. Dealer Rating: (8 reviews)
"They didn't want to negotiate much over
the phone...even when I told them I was
willing to travel 280 miles if the price
was right. Other than that I can't say
anything bad...they responded quickly to
my initial response."

Avg. Dealer Rating: (14 reviews)
"Wanted to buy the vehicle, left email message for the salesperson,
by the time a different "customer care" person called me the
original vehicle had been sold. I was very disappointed to say the
least. Made an offer on another vehicle which was a year older
and double the miles than the first, and by the time they finally got
back to me with a counter offer I had found my ideal car at another
dealership. "

Avg. Dealer Rating: (14 reviews)
"I bought this car as is, and the next day I discovered some serious alteration to the engine air filtration system that required immediate repair (holes drilled in air intake housing which bypassed the air filter as well as having parts of the system removed). In my opinion the dealer should have known about this since they did do an oil change on this car, and a safety inspection.
I called repeatedly, sent photos of the damage, and eventually got to talk to the manager. I went into the conversation with a desire to keep it pleasant, and to ask if the dealership would like to help me resolve this problem. Maybe the stress in my voice sounded like anger. What I received was condescending and insulting words from the manager with plenty of anger. He finally asked me if I would like to return the car. I stated that "I would."
My daughter really desired to keep the car, so we had an inspection done on it at a local car repair shop.The car checked out alright with the exception of the air filtration system which could have, and eventually would have seriously damaged the engine. The air conditioning compressor has been bypassed by a shorter belt, (another thing that the dealer might have noticed). Three Bulbs were out, (this definitely should have been noted on their safety inspection). The drivers side door-lock will not work with the key, (they might have known about this too. It will cost about $80).
In later talking to the manager to let him know I would be keeping the car, he did apologize when I related my impression of our previous conversation, and he did offer to replace the bulbs. I declined the offer since it is a fifty mile drive for me.
The new after market K&N filter system cost $186 I did the install myself. New stock Honda parts were too costly, junk yard parts were too sketchy and time consuming to retrieve. I wasted a lot of time looking online and calling around. The A/C may be repaired by a belt, or it could mean that an $800+ repair is needed for a badly damaged system. We are thinking it could be a simple fix since the air cleaner problem was obviously the result of someone's attempt get get more power out of the engine (as might be the bypassed A/C compressor).
I want nothing more to do with this dealership, and will discourage others away from doing business with them. While I can't positively say their intentions were bad, I do feel pretty certain that they cannot be trusted to do the right thing if any issues arise. I believe they are either to some extent careless or deceitful when it comes to their used car sales.
An added note:
The person that shows you the car is not the person you deal with, and the second person you deal with must leave the room to "ask if he can sell the car at our agreed upon price." Of course the answer was "no," but when we were about to leave the salesman was able to meet our price without having to run out to ask permission. It literally took hours of waiting around before we could leave with this used car that we payed for with cash. They said someone had gone home sick, thus causing the long delay (I'm skeptical).
"

Avg. Dealer Rating: (24 reviews)
"Why offer online if it's going to be
managed with robot responses to get a
person on the phone. I would have
bought the car but the lag in actually
responses and no one actually
answering the online/email forum option
resulted in several days and someone
else buying the car. Why would I bother
with the dealership any longer?"

Avg. Dealer Rating: (23 reviews)
"We went to look at a slightly used 2015
Tyota Sienna XLE at Royal Moore in
Beaverton. We were shocked to see the
scratches and dings on the outside of the
dirty van. Then the inside looked like it
had never been detailed. Dirt smears in
the backs if the seats, dirty carpet, dirt
and crumbs on the seat and cup holders,
scratches different places inside. I
instantly thought if they dont care enough
to clean up an almost new vehicle, what
is their quality or honesty like. After
looking at the Carfax report it said the
vehicle was sold as a rental van for the
first few months if its life. Then Royal
Moore was said to detail it in May. Looks
like they never did that. Thank God they
didnt come down in price like we were
asking because we went over to
Gresham Nissan which was closer to our
home, and purchased a brand new 2015
XLE Sienna for only $33,375 which was a
steal! Only about $1400 more than this
load of junk. The sales man at RM told us
we probably just need to buy new if we
werent willing to come up to their price,
SO THANKFUL WE DIDNT! "