Fund provides assurance to Oregon consumers

Oregon consumers who prepay for funeral expenses should have extra assurance their money will
be available when they need it.

Each year, funeral providers in Oregon contribute to the Funeral and Cemetery Consumer Protection
Fund, which provides restitution for consumers who prepay for funeral services and merchandise
as part of preneed or prearrangement contracts.

Providers of preneed contracts are required to pay $5 per contract written when they file their
annual report with the Department of Consumer and Business Services Division of Finance
and Corporate Securities. That fee is deposited into the fund.

In the event that a cemetery or funeral home cannot provide the services that a customer paid
for an advance, the consumer can file a claim with the Division of Finance and Corporate Securities
(DFCS). DFCS then will work with the consumer to ensure they receive reimbursement for the services
or merchandise they paid for.