Return Policy

Any new item purchased from us, which is in resalable condition, may be returned within 30 days of ordering for a refund, replacement, or store gift certificate. Return shipping costs are non-refundable.

Returns Due to Manufacturers Defect or Error on Our Part:
If an item needs to be repaired or replaced due to a manufacturer’s defect or error on our part, we must be notified within 30 days of receipt of the item. Return shipping costs will be reimbursed, provided they have been authorized by us in advance.

Returns Due to an Error in Ordering, or a Change of Mind
If you ordered something in error or changed your mind, or just simply don’t like it, the item may be returned within 30 days of purchase. You are responsible for the return shipping costs. The item must be returned to us with a tracking number. Once we receive the item at our facility in good, resalable condition, the original cost of the item will be refunded to you. Return shipping costs are non-refundable.

Returning Tiles
If returning tiles, the entire set of tiles, including additional blanks and/or jokers which came with the set, must be returned within 30 days of receipt of the item. The tiles must be sent well packed in bubble wrap with tracking. If the tiles are no longer in their original shrink-wrap, a $10 restocking fee will be charged against the refund.

PLEASE NOTE THAT UNDER NO CIRCUMSTANCES CAN PERSONALIZED ITEMS BE RETURNED.

FREE TILE SAMPLE PROGRAM
Returning tiles can be costly because of their shipping weight, so please take advantage of our FREE TILE SAMPLE PROGRAM. Select up to five sample tiles which we will send you FREE so you can see how they look before ordering a set. This will avoid disappointment in getting tiles you may not like, which you will have to return. That way you will be happy, which will in turn make US happy!