While the Partnerships define the relationship between the Technology rollout company and its field force, the Technician Communication Channel determines the actual interaction between the technology rollout company and its field technicians.
Understanding the Technician Communication Channel
There are 4 primary Technician Communication Channels used in the deployment of technology solutions. By identifying and understanding each one, you will be better equipped to ensure that you select the most efficient option for your technology rollout.
Direct Tech Communication Channel
The Technology Rollout Company engages the local partner company but directly manages the field technicians or supervisor at each site location.
Indirect Tech Communication Channel
The Technology Rollout Company allows the local partner company to communicate directly with each field technician. The local partner company communicates with the Technology Rollout Company upon site completion and/or for support.
Single Tech Communication Channel
The Technology Rollout Company does not use companies as partners and instead opts to partner with each technician directly.
Hybrid Tech Communication Channels
A combination of the Technician Communication Channels may exist with associated advantages and disadvantages.
Comparing the Technician Communication Channels
Each Technician Communication Channel has pros and cons. Utilizing the Direct Tech Communication Channel helps maximize rollout efficiency and ensures quality at each site, making it the ideal technician communication channel in most instances. The Indirect Tech Communication Channel is not as efficient, as the onsite technicians are managed by partners and is therefore, not the ideal technician communication channel. The Single Tech Communication Channel lacks technician redundancy and scalability which can prove to be a downfall to the technology rollout project.
Evaluating the Technician Communication Channel
In order to fully evaluate a technology rollout company, you must understand their Technician Communication Channel as part of the overall partnership structures as these are the individuals who are entering each site location.
What is the quality assurance policy of the technology rollout company’s partnerships and their onsite technicians?
What are the measures in place for technician redundancy?
Who is responsible for the technicians at each site?
The Ideal Communication Channel
As presented in this article, partnering with local technician companies and utilizing the Direct Tech Communication Channel helps maximize rollout efficiency and ensure quality at each site. Understanding this information will help decision makers evaluate the business processes that a Technology Rollout Company has in place and ultimately its ability to deliver rapid, quality deployments on a nationwide or global scale.
Concert Technologies, founded in 1995, is a privately-held technology service company based in Dulles, VA. It is the leader in the rapid delivery of nationwide rollouts and global technology deployments for government, commercial and international organizations. Utilizing the Maestro Technology Rollout System, it quickly implements, installs and manages multi-site, multi-service, multi-technology infrastructure projects.