Bournemouth University

Our focus is to equip you with the knowledge and professional skills to create
‘exceptional customer experiences’ in your chosen industry. We have a unique focus on
the social, economic, environmental and cultural impacts affecting the contemporary
tourism sector and are internationally recognised as a leading provider of courses in
events, hospitality, leisure, retail, sport and tourism. Our courses are rated as
‘excellent’ by the Quality Assurance Agency, our research was assessed as being of
national and international excellence in RAE 2008 and we were awarded the UNWTO-
TedQual accreditation for tourism provision in 2010. Our close relationship with local
and regional industrial partners helps us maintain our position at the leading edge of
strategic thinking within the ‘experience economy’ of the sector.

Hotels are tasked with marketing across an increasingly fragmented media landscape to customers who have an unprecedented number of channels at their disposal to search for, review and buy products, services and travel experiences.