If
you are planning on ordering custom products from us, you have
come to the right place. These helpful guidelines should answer
some of the most important questions our customers have.

Payment
Terms: Check, Visa, Master Card, Discover
and American Express are accepted. We also grant credit terms
up to Net 30 for credit-approved customers.

Purchase
Orders/Reorders: All orders must be
faxed, emailed, or mailed. Reorders should include the previous
invoice number and date. For specially priced orders please include
our written quote.

Rush
Service: Rush charges are quoted upon
request. A Rush charge is applied to any order with ship date
under the published production time for a given product.

Acknowledgements:
All orders are acknowledged via fax
or email. If you see any discrepancies, please advise us before
production begins.

Changes
and/or Cancellations: All changes or
cancellations must be sent in writing. Change requests and cancellations
will not be accepted verbally. Changes may affect the estimated
ship date. Work produced before change or cancellation will be
invoiced.

Less
than minimums: There is a $50.00 one-time
fee for orders under the published minimum. We cannot complete
custom orders for less than half of the published minimum.

Artwork:
Adobe Illustrator eps files are ideal.
Also acceptable are tif files at 600 dpi resolution. We will size
your artwork free of charge. If required, we will PMS color match
as closely as possible, but due to differing methods of imprinting,
exact color match cannot be guaranteed. If additional artwork
is necessary, a $40.00 per hour charge will be applied to the
order, subject to your approval. Notification will be sent before proceeding.

We offer
virtual color proofs for free on completed orders
over $500.00. Virtual proofs for cancelled orders or orders smaller
than $500.00 will be invoiced for $40.00.

Shipping:
We will ship UPS ground on all orders
unless otherwise requested or if faster shipment is required to
meet a delivery date. 2-day and Overnight service is available.

Samples:
Random samples of most products are
available upon request. For expedited shipping, a shipping carrier
account number is required. If you do not have an account number
with a shipping carrier, we do accept credit cards to cover expedited
shipping costs.

Trademarks:
World Class Awards is not responsible
for determining who does or does not hold title to a trademark.
Logos used in this website are for illustrative purposes only
and do not imply an endorsement. Items with specific logos are
not for sale to anyone other than the parties expressly authorized
by the owner of such designs.

Returns:
No returns will be accepted without
factory authorization in writing. Notification of any discrepancy
must be made within two weeks of shipment. Please e-mail service@world-class-awards.com
or call us if there are any issues with your order. We will work
to rectify any mistakes.

Frequently
Asked Questions

Is my credit card information
secure?
Yes. Our website uses the latest 128-bit encryption technology,
which is the strongest available protection currently available,
and is considered safe against hackers.

You should see a padlock icon on the
lower-right section of your browser informing you that the connection
is safe.

Do you share my e-mail address
and/or phone number with others?
Absolutely not. We realize the nuisance presented by spam and
telemarketers, and as a result we have firm policies in place
to protect your e-mail address and phone number from outsiders.
Your information will never be sold or otherwise shared without
your permission.

I don’t have artwork
for my custom order. What do I do?
Our team of talented artists and designers will be happy to create
a fantastic design for you, sometimes at no charge. The typical
investment for a professionally-created design with us is $40-$80.
Our design services cost 75% less than typical commercial design
prices.

What shipping options are available?
We can ship your order by UPS Ground, 2nd Day Air, or Overnight
Delivery. Since we have discounted rates from most carriers, we
will choose the most economical method that will meet your deadline.

How are delivery charges calculated?
Delivery charges are calculated based on the shipping method used
(Ground, 2nd Day, or Overnight), as well as the location to which
the order is being shipped. All orders are shipped from our center
in Dallas, TX.

Can I ship to a PO Box?
We usually do not ship to PO Boxes, since UPS and FedEx do not
deliver to Post Offices. However, we are happy to accommodate
your request if a PO Box is preferred. We do not have a discount
with the U.S. Postal Service, so shipping costs may be higher
for PO Boxes.

Why was my credit card declined?
Usually, credit cards are declined because the billing address
provided does not match the address to which the credit card’s
statement is sent. We require that billing addresses match credit
card statement addresses for security purposes. Please be sure
to verify that the correct billing address was used, and re-submit
your transaction.

My card was declined, but my
bank shows a debit on my account?
A few banks in the United States hold funds from your credit card
account even if the card was declined due to a mismatched credit
card billing address. The funds are not actually transferred,
and are usually released within 24 hours.

Since this happens as a result of your
bank’s policy, please be sure to check with your bank’s
representative if you have any questions regarding holds on your
funds after a credit card is declined.

What is the return policy of
World Class Awards?
Our Quality Assurance department works hard to ensure that your
awards will arrive in beautiful condition. We will provide refunds
or exchanges of defective stock medals and lapel pins. All returns
require authorization before being accepted.

You may also return items even if they
are not defective. Simply call us for a return authorization code,
and we will provide a refund for your order, minus a 15% re-stocking
fee. This does not apply for custom-made awards.

For custom orders, we will refund
or exchange your order if the final product does not match the
proof that was approved when the order was submitted. In such
cases, we will re-make the order free of charge, or we will issue
a return authorization for the items if they are found to be defective.

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