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FAQ

Do you have a returns policy?

I've signed up for a VIP membership but I'm not getting emails. What's going on?

Sometimes your email service provider will only let emails from your contacts into your inbox, and the rest go to your junk folder. Make sure you add Spotlight to your email contacts book so you don't miss any of our special VIP offers!

How do I return or exchange big and bulky items such as 2 metre curtain tracks?

If you need to return an item/s that is big and bulky, please contact us.

What if I cannot get my return to a store?

If you cannot access a Spotlight store to return an item, please contact us.

Am I able to exchange or return an item? What's the process?

To exchange or return an item simply return the product to a Spotlight store along with proof of purchase (Your tax invoice or purchase receipt). We'll then assess your items and once approved allow the exchange. Items must be in their original packaging and suitable for resale. Manuals, packaging and accessories must accompany electronic products. If you are unable to access a Spotlight store, please contact us.

What should I do if my product is faulty?

If your item is faulty, please contact us so we can assess the extent of the fault and provide instructions on what to do with the item.

Does Spotlight offer Gift Cards?

How do I redeem a Promo Code?

Promo Codes may be provided to you via our catalogue, mail, email or on advertisements may be required to activate discounts and/or special offers on our website.

Promo codes are alpha numeric and must be entered exactly as printed to validate them. A maximum of one promo code may be applied to any order. Promo codes restricted to our VIP members, require you to sign in prior to code redemption. Enter the code in the “Promo Code” box and press REDEEM to activate the discount or offer. If you are experiencing issues redeeming a promo code, please contact us.

How do I get Made to Measure products?

Spotlight offer a free measure and quote for a variety of curtains and blinds. Our stores have a Made to Measure department where you provide your projects’ measurements and get expert advice. Many of our Made to Measure products are manufactured locally. Contact us for more information.