Make sure that your operating system is selected, and then click Next.

Scroll down the page, and then click Driver.

Click Download, and then follow the on-screen instructions to save the software to your computer.

Open the folder where the software file saved (usually Downloads), double-click the file, and then follow the on-screen instructions to complete the installation.

Method two: Use the software CD

Follow these steps to install the software with the printer CD.

Note: Windows 8 printer drivers might not be available on the CD if the printer was purchased before the release of Windows 8.

Load the CD into the CD drive, and then close the drive. If the CD is already in the CD drive, open and then close the CD drive. The software installer starts automatically.

If the install Wizard does not start automatically, right click the bottom left corner of the screen. Click File Explorer, and then double-click the CD drive.

Follow the on-screen instructions to install the software.

IMPORTANT:The installer might ask if you want to check online for the latest installation updates for your printer. For the best installation results, HP recommends that you click “Yes” to let the installer check for updates and download them for you.

If these steps resolved the issue, you do not need to continue troubleshooting.

If the issue persists, continue to the next solution.

Solution two: Disable startup software and reinstall the HP software

If you were unable to successfully install your HP printer, you might need to disable startup software temporarily. Windows allows many programs and processes to run immediately upon startup. These programs might be preventing you from installing the HP Software.
These directions explain how to disable these programs and processes temporarily while installing the HP printer, and then how to re-enable the startup software again.

Step one: Disable startup software

Move the mouse to the bottom-left corner of the screen, right-click the Start button (), and then click Run.

Type "msconfig" in the Run box, and then press Enter. The MSconfig window opens. If the User Account Control window opens with the message, Windows needs your permission to continue, click Continue to close the window.

Make sure that your operating system is selected, and then click Next.

Scroll down the page, and then click Driver.

Click Download, and then follow the on-screen instructions to save the software to your computer.

Open the folder where the software file saved (usually Downloads), double-click the file, and then follow the on-screen instructions to complete the installation.

Method two: Use the software CD

Follow these steps to install the software with the printer CD.

Load the CD into the CD drive, and then close the drive. If the CD is already in the CD drive, open and then close the CD drive. The software installer starts automatically.

If the Install Wizard does not start automatically, right-click the bottom left corner of the screen. Click File Explorer, and then double-click the CD drive.

Follow the on-screen instructions to install the software.

Important:The installer might ask if you want to check online for the latest installation updates for your printer. For the best installation results, HP recommends that you click “Yes” to let the installer check for updates and download them for you.

Step three: Enable startup software

Important: Follow these steps to re-enable your startup software. If you skip this step, your computer might not function the way that you expect.

Move the mouse to the bottom-left corner of the screen, right-click the Start button (), and then click Run.

Type "msconfig" in the Run box, and then press Enter. The MSConfig window opens.

If you followed the instructions to disable a Normal Startup configuration (or if you want to return to that configuration), select Normal Startup.

If you want to customize the programs that run at startup, follow these instructions for a Selective Startup:

Click the Services tab, and then select the Hide All Microsoft Services check box at the bottom of the screen.

Select every item that is on your list of selected items for the Services tab.

Make sure that your operating system is selected, and then click Next.

Scroll down the page, and then click Driver.

Click Download, and then follow the on-screen instructions to save the software to your computer.

Open the folder where the software file saved (usually Downloads), double-click the file, and then follow the on-screen instructions to complete the installation.

Method two: Use the software CD

Follow these steps to install the software with the printer CD.

Load the CD into the CD drive, and then close the drive. If the CD is already in the CD drive, open and then close the CD drive. The software installer starts automatically.

If the install Wizard does not start automatically, right-click the bottom left corner of the screen. Click File Explorer, and then double-click the CD drive.

Follow the on-screen instructions to install the software.

Important:The installer might ask if you want to check online for the latest installation updates for your printer. For the best installation results, HP recommends that you click “Yes” to let the installer check for updates and download them for you.

If these steps resolved the issue, you do not need to continue troubleshooting.

Step one: Disable startup software

Move the mouse to the bottom-left corner of the screen, right-click the Start button (), and then click Run.

Type "msconfig" in the Run box, and then press Enter. The MSconfig window opens. If the User Account Control window opens with the message, Windows needs your permission to continue, click Continue to close the window.

Method two: Configure the firewall to allow a connection with the HP printer

To find out which firewall is installed on the computer, look for the firewall icon in the notification area in the lower-right corner of the computer. Make a note of the firewall name.

When you have identified the firewall installed on your computer, contact the manufacturer of the firewall for specific instructions on configuring the settings. Then, return to this document to continue troubleshooting.

If you were unable to find specific steps for your firewall, continue to the next step.

Move the mouse to the bottom-left corner of the screen, right-click the Start button (), and then click File Explorer.

For 64 bit Windows 8 OS type "C:\Program Files (x86)\HP\Digital Imaging\Bin" in the Address Bar at the top of the screen and then press Enter.

Make a note of or copy the file path for each of the following programs. The file paths will look similar to this example: C:\program files (x86)\HP\Digital Imaging\bin\hpzipm12.exe.

hpoews01.exe

hpofxm08.exe

hposid01.exe

hpqkygrp.exe

hpqste08.exe

hpqtra08.exe

hposfx08.exe

If the HP software installed on the computer is version 10.0 or newer, find the hpiscnapp.exe file.

If the HP software installed on the computer is version 9.0 or older, find the hpqscnvw.exe file.

Open the C:\windows\system32 directory, and then locate and make a note of or copy the file path for each of the following programs:

hpzwiz01.exe

hpznui01.exe

Open the firewall software, and then make sure that each of the programs displays in the list of trusted or allowed programs. If any of the programs do not appear in the list of trusted or allowed programs, add the missing programs to the list manually.

NOTE : The name of the list might vary, depending on the firewall program.

If the firewall software has different trust levels or requires specific permission for a program to access the Internet, make sure that you allow each of the HP programs to access the Internet freely.

Click OK or Save to save the changes to the trusted or allowed program list.

Follow these steps to unblock the internet ports by creating new rules in the firewall software.

NOTE : Each rule opens one port, so create a rule for each port.

The HP software uses the following ports. Each port name consists of a protocol (either UDP or TCP), a number, and a connection type (either inbound or outbound). Your computer's firewall uses each piece of this information in creating the rule to open the port.

UDP 427 inbound

UDP 427 outbound

UDP 161 outbound

UDP 139 outbound

TCP 139 outbound

TCP 9220 outbound

TCP 9500 outbound

TCP 9290 outbound

Open the network or rules section of the firewall software.

Create a new rule with a descriptive name. For example, unblock UDP 137 inbound for unblocking the UDP 137 inbound port.

If prompted to select the type of rule, select All IP Addresses.

If prompted to select the type of IP address, select IPv4 and IPv6.

When you have created each rule, click OK or Save to apply the changes.

When you have disabled or configured the firewall, restart your computer.

Step three: Reinstall the HP software

Use one of the following methods to reinstall the HP software.

Method one: Download and install the software from the HP Web site

Turn on the printer.

Disconnect the USB cable from the printer and the computer (if you already connected it). If the printer is connected to a network, leave it connected.

Make sure that your operating system is selected, and then click Next.

Scroll down the page, and then click Driver.

Click Download, and then follow the on-screen instructions to save the software to your computer.

Open the folder where the software file saved (usually Downloads), double-click the file, and then follow the on-screen instructions to complete the installation.

Method two: Use the software CD

Follow these steps to install the software with the printer CD.

Load the CD into the CD drive, and then close the drive. If the CD is already in the CD drive, open and then close the CD drive. The software installer starts automatically.
If the install Wizard does not start automatically, right click the bottom left corner of the screen and click File Explorer, and then double-click the CD drive.

Follow the on-screen instructions to install the software.

IMPORTANT:The installer might ask if you want to check online for the latest installation updates for your printer. For the best installation results, HP recommends that you click Yes to let the installer check for updates and download them for you.

Step four: Enable startup software

IMPORTANT : Follow these steps to re-enable your startup software. If you skip this step, your computer might not function the way that you expect.

Move the mouse to the bottom-left corner of the screen, right-click the Start button (), and then click Run.

Type "msconfig" in the Run box, and then press Enter. The MSConfig window opens.

If you followed the instructions to disable a Normal Startup configuration (or if you want to return to that configuration), select Normal Startup.

If you want to customize the programs that run at startup, follow these instructions for a Selective Startup:

Click the Services tab.

Select the Hide All Microsoft Services check box at the bottom of the screen.

Select every item that is on your list of selected items for the Services tab.

Click Apply.

Click OK. A new window displays.

Click Restart to continue.

Step five: Enable your firewall software

Right-click the firewall icon on the task bar (near the date and time on the computer), and click Start or Enable. If there is no start option, open the firewall software and select the option to start or enable it. The firewall icon may change to show that it is enabled.

If the firewall was disabled during the installation of the printer software, it might be blocking HP programs or ports that are required for scanning. If pop-up screens requesting access to the network appear when you attempt to scan, click Yes to permit access.

Enable Windows Firewall

Move the mouse to the bottom-left corner of the screen, right-click the Start button (), and then click Search.

Follow these steps to troubleshoot problems when installing a printer on a wireless network.

You can also download HP's Printer Install Wizard utility to aid in installation and troubleshooting.
HP Printer Install Wizard

Step one: Print a test page

If you have problems setting up your printer, the first thing to do is print a Network Configuration page and Wireless Network Test report (if the printer has a wireless network connection) from the printer control panel. Consult your manual for instructions.

Refer to the Network Configuration page or Wireless Network Test report and check the following:

Does the Wireless Network Test report indicate trouble? Follow the recommendations on the report to resolve them.

Do the reports indicate that the printer is connected to your wireless router, and not to a neighbor's? The network name the printer is connected to will be shown on the both the Network Configuration page and Wireless Network Test report.

If you're using a wireless connection, see if the wireless indicator lamp is illuminated. Also, the Wireless Network Test report will indicate if the printer's wireless radio is off. Can you turn on the wireless radio from the control panel of the printer (if the radio is off)? Are there any error messages on the printer or unexpected blinking lights. Consult your manual to determine what to expect.

On some printers, the Network Configuration page will list all wireless networks detected in your area. Is your network listed among those found? Does it have good signal strength?

Are there several networks on your same channel or using channels close to your channel? You should use a channel at least 5 channels away from the closest used channel. Consider changing your wireless router's channel. We recommend 1 or 11.

If your printer is connected to your wireless router, continue to the next step.

If your printer is not connected to your wireless router, follow these steps:

Look for firmware updates for your specific printer on HP's web site: Get Software and Drivers.

If your Internet Service Provider (ISP) owns your router, unplug the Internet cable that runs between the router and the wall.

Cycle power to your printer: turn the printer off using the on/off button. Remove the power cord from the back of the printer, wait 30 seconds and then reconnect the cord. Consult your manual for specifics.

If this fixes the problem, open ports in the firewall. See the firewall manufacturer for more information.

Download and install the latest software for your specific printer and operating system from Get Software and Drivers.
It is important that you download the software specific to your HP printer model. The software shipped on your CD may have been updated since it was created. If you are reinstalling or uninstalling, use the HP Uninstall software to remove previous software installations or partial installations first.

Look for software updates for your specific software while you are the Software and Driver web site.

When you connected the printer to the computer with a USB cable, the Windows Update installation failed.

Important : You must follow these steps in the order presented to resolve the issue.

Step one: Turn the printer off and then on

Disconnect the USB cable from the printer.

Turn the printer off and on again, and make sure that it is in a ready state.

Step two: Remove the printer from Devices and Printers

Move the mouse to the bottom-left corner of the screen, right-click the Start button (), and then click Search.

Type "Devices and Printers" in the Search box.

Click Devices and Printers.

Right-click the printer icon () for your printer, and then click Remove device. Follow the on-screen instructions to complete the process.

NOTE : If the printer is not listed, continue to the next step to restart your computer.

If multiple icons exist for the printer, remove them all.

Step three: Restart your computer

Restart your computer. You might want to bookmark this page so that you can quickly return to it.

Make sure that the computer is connected to the Internet.

Step four: Manually install the driver

Move the mouse to the bottom-left corner of the screen, right-click the Start button (), and then click Search.

Type "Devices and Printers" in the Search box.

Click Devices and Printers.

Click Add a printer. The Add Printer window opens, and displays a list of printers.

Click The printer that I want isn’t listed.

Click the option Add a local printer or network printer with manual settings, and then click Next.

Click the Use an existing port drop-down list, click LPT1: (Printer Port), and then click Next.

Click the Windows Update button and wait for the updates to complete.

In the Install the printer driver window, under Manufacturer click HP, and then search for your driver under Printers. If the driver does not show up under HP, try looking under Hewlett Packard.

NOTE : The printer drivers are displayed by their series names, which means the last one or two numbers may show as zeroes. For instance, the HP Photosmart 8750 displays as HP Photosmart 8700, and the PSC 1210 displays as the PSC 1200 series.

Once you find the appropriate driver, reconnect the USB cable to the printer.

The Installing Device Driver Software window should briefly display on the Taskbar of the computer screen. Wait for it to disappear.

Click the Cancel button on the Add Printer window.

The newly installed printer now displays in the Devices and Printers window.