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"/> scroll then select wipe data or factory reset and press the power key..."

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Master Reset should be done a full back up.
Powered off the handset,
Press and hold the buttons Volume Up key and the Power key at the same time.Huawei logo and Android Logo will appear, a blue setting screen will display. Then release the Volume Up and Power keys. Scroll then select wipe data or factory reset and press the Power key to select the Master Reset. Select to Yes - delete all user data and press the Power key. After the data wipe completes it is displayed, choose Reboot system now and press the Power key to reboot.
The device will turn off and back on. When powered on, the customer will be prompted to go through a device setup.

"Try doing a hard reset or contact you straight talk sim..."

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Try doing a hard reset or contact you straight talk sim customer support if a sim is lock, but if your phone is lock better bring it to your service center so they could fix it for you. try to look for the sim manual if its have a lock code that you can put. other than that try to contact support for more help.

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