Genting Hong Kong is a leading corporation principally engaged in the business of cruise and cruise related operations along with leisure, entertainment and hospitality activities.

Taking on a bold initiative to grow the Asia-Pacific as an international cruise destination, Star Cruises has built its reputation on offering first-rate Asian hospitality through a fleet of six contemporary ships. Newly launched Dream Cruises will cater to the growing premium Asian cruise market while recently acquired Crystal Cruises is the world’s leading luxury cruise provider, having earned more “World’s Best” awards than any other cruise line, hotel, or resort in history.

Genting Hong Kong’s first foray in a land-based attraction, Resorts World Manila opened its doors in the Philippines to the public in August 2009. Resorts World Manila is one of the premier leisure brands under the Genting Group and the Philippines’ first one-stop, nonstop vacation spot for topnotch entertainment and world-class leisure alternatives, featuring three hotels including the all-suite Maxims Hotel, an iconic shopping mall, four high-end cinemas and a multi-purpose performing arts theatre.

Outbound Sales Duty Manager

With the rapid expansion of our business, our Company has launched a new Membership Contact Centre, located in Elite Centre, Kwun Tong, in order to provide a personalized and customer-based service to our members in APAC region.

As such we are now seeking many customer centric individuals to join our fast-growing team to offer best-in-class customer services to our members. This role will provide you immense opportunity to grow with us.

Responsibilities

Assist in developing and implementing outbound sales initiatives relating to Resorts World at Sea (RWAS) membership from appropriate target markets.

Establish and maintain complete knowledge of departmental policies, procedures and service standards.

Ensure complete knowledge of correct maintenance and use of equipment and ensure the equipment is used only as intended.

Monitor daily operations, in terms of phone calls received and allocation of resources, are efficient.

Monitor and ensure productivity level, service standard and performance of the team are maintained against the established KPIs.

Ensure the outbound sales team has up-to-date information and familiar with all promotional procedures, events and tournament.

Ensure the outbound sales team is familiar with the formats to assist guest requests, answer questions and resolve problems.

Ensure the outbound sales team with proper phone etiquette with each customer.

Manage, coach and develop the team, including the directing and setting of performance objectives to ensure key department and business objectives are achieved, identify training needs as required and succession requirements are satisfied.

Regular Cruising onboard vessels is required to keep an up to date knowledge of customer experience to share with the outbound sales team.

Requirements

High School Diploma, College education in Marketing or related field preferred.

At least 3 years’ experience.

Experience in telemarketing / telesales is preferred.

Sociable, results oriented and sales driven.

Ability to develop relationships and communicate effectively across all levels of the organization.

Display a high commitment of customer service.

Team player who motivates others to work effectively within the team.

Achieve agreed business objectives and accept accountability for results.

Adopt and implement new approaches and practices to meet changing circumstances.

Strong written and verbal English, Cantonese and Mandarin.

Target-driven attitude with flexibility to work any shift on any day of the week.

All applications will be treated in strict confidence. All information provided will be used for recruitment purpose only and retained for a period of 12 months.

For more information about us, please visit our website at http://www.gentinghk.com.