Frequently Asked Questions

Catalogs

Our retail customers can download a copy of one of our many Red Kap or Bulwark Catalogs in electronic format. Use our self service catalog page. Regrettably, Automotive Workwear is only mailing out Red Kap and Bulwark Catalogs to wholesale customers only. Call for details 800-589-1084

Back Orders

Items that are on backorder are items that are normally stocked, but may be low on stock or out of stock at the time of order. Items will return to stock shortly. Your back ordered item, when available, will be ship to you at no additional shipping charge.

We do apologize. Thousands of orders are processed each day, while this is no excuse, regrettably backorders do happen. Since we are a national distributor of Red Kap products, when a backorder occurs, it is a National Backorder. Meaning the manufacturer of the item is also out of stock on that item. There are two most likely reasons for this. If the quantity of the item you selected is low and multiple orders come in for the same item that exceed our current stock, then a backorder occurs. Other parts of your order are processed and shipped to you with a packing list that indicates a backorder on that item.

Yes, provided the item has not shipped yet, we will be happy to cancel any backorder. Please contact one of our customer service representatives. All cancellations require confirmation from our customer service department at 800-589-1084. We must tell you that the order has been canceled.

Email

There could be several reasons for this, however the most common may be your email spam filter settings. Many email programs have spam filters that mistake our emails or email order receipts as spam. This is especially true if you use AOL, Earth Link, Hot mail, MSN, Yahoo, or any other internet based email program with a spam filter, please check your junk mail folders and trash folder! If you have emailed over the weekend or on a holiday, also please allow for extra time before you will receive your response. Please check our Email Filter Setting Page for further assistance.

Embroidery

First, select the item you wish to purchase and add it to the shopping basket. Second, Select "Embroidery Services" on the menu on the left. Then select the type of embroidery you wish and add the embroidery to your shopping basket. Repeat this process for each item or different embroidery you wish. For more details visit our embroidery services page.

Yes, we can embroider a company or individuals' name. Simple text can be embroidered directly on any garment. No set up fee is required. No minimum order quantities. The price is $6.95 for the 1st line of text , $2.00 for the 2nd and 3rd line per area. Volume pricing is also available. Three lines maximum per area. For more details visit our embroidery services page.

No, we cannot use those file types. Before any design can be embroidered, it needs to be manually converted into a special format that is accepted and readable by the computerized embroidery machine. Basically, the design has to be manually traced with special software. This digitized file basically tells the embroidery machine where, how, direction, and which colors to use while stitching the logo. Our digitizers have years of experience to provide you with a great looking logo. For more details visit our embroidery services page.

Yes, A one time set up fee of $34.50 dollars will be charged to digitize your logo into a special sewing machine file. A small logo is 3.25" wide or less and a large logo is 3.35" wide or more. A sew-off sample will be created and sent to you in approximately one week for your approval or suggested changes. We want your logo to be perfect! Once the final version of the logo embroidery has been approved by you, it will be assigned a number and remain in our files for future orders. Remember that once the logo has been approved it cannot be changed. For more details visit our embroidery services page.

We will redo it until we get it exactly how you want it. Our digitizers have years of experience to provide you with a great looking logo. We want you to be totally satisfied with your embroidery. Bottom Line, If you don't like it, you don't pay for it. For more details visit our embroidery services page.

Payment Questions

Yes, it is completely safe to use your credit or debit card on our website. AutomotiveWorkwear.com is a safe and secure website. We use industry-standard secure software technology, Secure Socket Layer (SSL), to protect the information you enter on your online order is transmitted securely from your web browser to our facilities. SSL (https) encrypts your order information which protects your information from being seen by unauthorized individuals. Secure Socket Layer provides our customers the highest level of security.

We use two systems to help protect our customers' information. We use Norton Secured Extended Validation SSL along with Trustwave, a third party verification service to protect your credit card information. Norton Secured Extended Validation SSL by Symantec not only encrypts and encodes the data when the "https" appears in the URL, but also verifies our valid business name and address. Trustwave runs PCI certification security tests to protect you from identity theft, viruses, spyware, and other online threats while visiting our website. Together these verification systems assure your information is safe. Your order information is encrypted and stored on our secure servers behind firewalls off site, where it is kept safe.

Yes, Customers may also pay via paper check or money order using our mail order option. All checks require a 21 day hold before the order will ship. No hold is required on Money Orders or Cashiers Checks upon bank verification.

We apologize for that however; we have NOT taken money twice from your charge or debit card for this transaction. The second charge you see is an authorization done at the time you place your order. These authorizations are done automatically when you placed the order, to make sure the card is valid. A hotel or restaurant would do the same to make sure the card is valid and not stolen or out of date.

Credit cards will usually remove the charge in 24-48 hours however, some charge cards and most debit cards can hold the authorization for up to 2 weeks. If you call your bank they can explain it much better than we can. If your billing statement happened to close and be sent to you while the authorization was on the card the paper statement will show this as a charge however, if you call your bank or credit card company they will be able to help you and show that the charge is no longer on the card as it was only an authorization.

Returns or Cancellations

Our customers have a 60 day return policy upon delivery. If you are not satisfied with the products for any reason return them for a refund*, less shipping charges. NO restock fees. Please visit our Returns Page for complete return instructions.

Before you return any item for any reason - Please make sure you include a copy of the packing list that came with your order all returns. Please visit our Returns Page for complete return instructions. If you are not satisfied with the products for any reason return them within 60 days for refund, less shipping charges.

Sorry but embroidered or altered garments can NOT be returned or exchanged unless defective or embroidered wrong by us. Garments with any spelling errors that were made by the customer will NOT be accepted for return or exchange. If we made the mistake, we will exchange and reprocess the order promptly.

Once your garments are received, returns are promptly processed and refunded to you minus the shipping charges, through the method of payment from the original order. If your order was paid for via credit card, your refund will be credited back to the credit card used for the original order. Banks may take up to 7-10 business days for your credit to appear on your billing statement. If your order was paid for via check or money order, a refund will be given to you via check. If you have any concerns please telephone one of our customer service representatives at 800-589-1084 during normal business hours.

Also, if you have sent your return to any address other than our authorized return location in Fairfield, California we cannot guarantee that your return will be received or credited. For more detailed information, please read our return policy.

We apologize, but we are unable to cancel orders once they have been placed due to our automation system. In some cases, your order is pulled, packed, and sits among hundreds of packages ready to ship minutes after your order is submitted. We are happy to accept your return once you receive your items. Please consult our return policy. The exception to this is if you are informed that you have items on backorder. We will be happy to cancel any backorder provided the items have not yet shipped.

Shipping Questions

Shipping Charges will be calculated during the check out process. Shipping costs are based on weight of the order and how far your location is from our closest warehouse. Select your items, start the check out process, you will be shown your shipping charges before you enter your credit card information.

Economy Shipping: Economy Shiphping can take up to 7 days for delivery, depending on how far your address is away from one of our five warehouses spread throughout the United States.

Standard Ground: Standard ground can take up to 7 days for delivery, depending on how far your address is away from one of our five warehouses spread throughout the United States.

2 Day Shipping: Selecting 2 Day Delivery does NOT mean you will receive your order two days after the order is placed. Rather, you will receive your order within 2 business days, once the order has shipped. Excluding weekends and holidays.

3 Day Shipping: Selecting 3 Day Shipping does NOT mean you will receive your order three days after the order is placed. Rather, you will receive your order within 3 business days, once the order has shipped. Excluding weekends and holidays.

Customers will receive a confirmation email that the order has been received and will receive a tracking number email once the order ships. Customers who wish to check on the status of their order may e-mail us at customerservice@automotiveworkwear.com or call 800-589-1084 during operating hours and request the status of their order. If possible, please have the order number readily available as this may expedite the checking of the status of your order.

2 Day Delivery refers only to the shipping method once your order actually ships and not that you will have it in 2 days from the moment you placed the order. Saturday and Sunday are not counted as part of the 2 day delivery unless being Priority Mail is used. Customers who wish to check on the status of their order may e-mail us at: customerservice@automotiveworkwear.com or call 800-589-1084 during operating hours, Monday - Friday, and request the status of their order. No deliveries on weekends and holidays.

3 Day Delivery refers only to the shipping method once your order actually ships and not that you will have it in 3 days. Saturday and Sunday are not counted as part of the 3 days, unless Priority Mail was used. Customers who wish to check on the status of their order may e-mail us at: customerservice@automotiveworkwear.com or call 800-589-1084 during operating hours, Monday - Friday, and request the status of their order. No deliveries on weekends and holidays.

We make every effort to ship your entire order at the same time. However, if an item is backordered, we don't want to hold up your entire order. So, we send you the in-stock products right away. We ship the backordered products as soon as they arrive. We will try to email you as soon as possible when we find out that an item is on backorder. You will not be charged extra for shipping back ordered items.