Privacy Policy

Here at Idaq, We are committed to ensuring that your privacy is protected. We want to be fair and transparent about the personal data that is collected from You and help You understand how We use and process them. That is why We regularly review Our privacy policy to ensure that it remains robust at all times. We understand that clients may sometimes want to know the reason why We need to process certain personal data. We have therefore prepared this Privacy Policy to explain how We use Your personal data and to assure You that We are committed to the legitimate and lawful use, processing and retention of Your personal data. Any changes to Our Privacy Policy will be notified by a notice published on Our website.

What Information do We collect about You

We collect Your personal data when You register or place an order for Our products or services. We also collect Your personal data when You voluntarily complete customer surveys that We may conduct, provide feedback and participate in any statistical analysis. Website usage information is collected using cookies and the cookies automatically receives and records information on our server logs from your browser, including IP address, browser type and what sections of Our website You have visited. We sometimes use analytics software, and this information is collected anonymously and is used to better understand how visitors use Our site in order for Us to enhance user performance.

We will collect personal data about You to process Your order, manage and maintain Your account and, if You agree, to email You about other products and services which We think may be relevant or of interest to You. We will under no circumstances pass on any personal data to another third party entity unless ordered by a court order or in compliance with Our legal obligations.

When We request for Your personal data, We will rely on one of the 6 grounds of legal basis in Article 6 of the GDPR to process Your data. The data that We collect from You will be for the following reasons :

Internal records;

To improve product and enhance service offering;

To send promotional or marketing emails about new products, special offers and/or other information which We think may interest You;

For Us to stay compliant as a company;

For disclosure to our business professionals such as legal, accounting or any payment processing.

All Our calls are recorded and all Our communication with You including email will be recorded in Our CRM system. This allows Us to constantly review and improve Our services to You. Emailing Us will raise a ticket with a reference number that allows us to efficiently manage our communications with customers. We do this because We want to deal with all Our client requests and queries promptly and efficiently.

Collection, Use and Retention of Information

We will collect only such personal data as is required for Us to deliver Our services to You, to comply with Our legal or contractual obligations under the law or for a legitimate purpose. We will normally collect personal data such as names, addresses, contact numbers, addresses (correspondence and site location), email addresses and payment details. If You pay by direct debit, We will collect Your payment details and retain this data for a minimum period of 6 years from the date of termination or expiry, whichever is the earlier.

If We request personal data from You directly, We will identify the purpose for which Your personal data is being collected and We will explain to You how We intend to use this information. If We obtain Your personal data through a 3rd party or another source, We will also identify to You such personal data that we have acquired and the 3rd party source that shared Your personal data with Us. Where Your personal data is retained, We will inform You of the period in which We will retain Your personal data. This should generally be for a minimum of 6 years. We will not retain Your information for longer than is necessary. Protection of Information

We understand how important privacy of personal data is to some Individuals and therefore have put in place robust security standards and procedures for the protection of Your personal data. As a successful business within the internet industry, We understand how and why some Individuals may feel vulnerable when using the internet. We believe that our security standards and procedures are compliant with UK Privacy legislation and industry standard practices and that by keeping in accord with these standards and practices, it will eliminate risk exposures to unauthorised access or disclosure. If You contact Us in relation to Your account, We will ask You for some security questions in order to verify Your details or request proof of identity before We proceed to deal with any further requests or disclose any information to You.

Disclosure to Third Parties

We do not disclose Your personal information to any third party except as may be required by law or for the purposes of offering or providing services to You. As a reputable company, Idaq Networks Limited will never knowingly sell, rent, share or otherwise distribute any of your personal data to third parties. There will be certain instances however where the sharing of such information is necessary :

if we are legally obliged to divulge or share this information on order by a court or as legally required by the law;

where the sharing of information is required in relation to any law enforcement agencies such as RIPA or ICO in assisting the investigation, prevention or taking of action for any illegal activities, suspected fraud, or in the pursuit of legal enforcement.

Access to Information and Rectification

Your information is disclosed to Our employees for the purposes of offering or providing services to You. Our employees understand how important confidentiality and privacy is to You, that is why they will never release any of Your personal data unless Your consent for such disclosure is obtained.

You have the right to request for a copy of the personal data that We hold about You. Please email us at privacy@idaqnetworks.com or contact a member of staff who will be happy to assist You.

We want to make sure that Your personal data is accurate and kept up to date so if You believe that the information We hold about You is inaccurate or misleading, You may request for Us to rectify these records and We will update Your records promptly. If Your contract with Us has ceased, We will hold Your personal information for a minimum period of 6 years from the cessation of Your Contract. If You would like Us to delete this information that We hold about You, please speak to a member of staff who will be happy to assist You.

How We Use Cookies

A cookie is a small file which asks You to provide consent to be placed on Your computer's hard drive. Once You agree, the file is added and the cookie helps Us to analyse web traffic. Cookies allow web applications to respond to You as an individual. The web application adapts its operation to your likely needs, likes and dislikes by remembering information about your preferences. A cookie does not give Us any access to Your computer or any information about You, other than the data You choose to share with Us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but You can usually set your preferences in your browser settings.

Links to other Web Sites

Our website may contain links to other websites. This Privacy Policy only applies to this website. We do not have control over such third-party sites and cannot accept responsibility should You decide to enter them. If You do decide to proceed to enter third party sites, You should read their own privacy policy.

Changes to Privacy Policy

This Privacy Policy is kept under regular review. We reserve the right to amend this Privacy Policy from time to time and updates will be published on Our webpage. If You have any questions or comments about Our Privacy Policy, please contact a member of staff who will be happy to assist You.

Your Rights

Under the GDPR, Individuals now have certain rights such as the right to be informed, the right of access, the right of rectification and erasure, the right to restrict processing or to object (amongst other things). If You would like to know more about Your rights, please refer to the Information Commissioner’s website at www.ICO.org.uk

OTHER

The Sheffield Free Wi-Fi logo and the Family Friendly Wi-Fi logo are trademarks of Idaq Networks Ltd and may not be copied, modified or reproduced in any way without written permission from the trademark holder.