seo-host.com c classes down and not answering tickets

Submitted a ticket about 30 hours ago saying 8 out of 10 c classes I had sites on where down. Followed up about 8 hours later then after about 20 hours.
When I checked after 26 hours ticket closed no reply sites still down so mentioned that and low and behold when I check again ticket closed.

Anyone assosciated on here or have a contact email that will get through.

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