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This hotel needs upgrading badly. Nail polish spilt on bed spreads so permanently marked. Ice machine filthy. Room doors thin and very I'll fitting therefore rooms are very noisy with traffic sounds from busy road in front. Cleaning staff couldn't hv been nicer but rest of staff indifferent attitude. Lobby a mess as under construction. Room carpets need replacing and bathrooms need updating. No drain plugs so baths are out of the question. Towels thin and worn« less

Read management response to this review.

Management response from HospitalityMgr, Manager

Hello MommaBear7,
Please know that we appreciate candid comments from our guests as it help us identify the aspects we might have overlooked in the past. As you have noted, we are currently doing renovation and that is to be able to offer improved accommodation to all our guests. I will accelerate your concerns for evaluation in order to be addressed accordingly.
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The room was clean and comfortable and certainly affordable. My only issue was the renovation in the lobby that was taking place therefore making the breakfast unavailable; I ...
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The room was clean and comfortable and certainly affordable. My only issue was the renovation in the lobby that was taking place therefore making the breakfast unavailable; I would have like to have known that in advance. The gentleman that checked us in was pleasant but distracted with two other people. It seemed he was trying to do too much at once, but he was also trying to help everyone at once and that's not a bad thing either. My only true concern was during checkout; the gentleman that was manning the desk was telling the young woman who was coming in to work that morning that the ladies restroom was unavailable and that she would have to use the men's room. She was not excited about that prospect, but he went on to tell her that this is what she would hear from management so she had no choice in the matter. This did not seem to be appropriate conversation in front of a guest, but better kept between the two of them. Additionally, he had no concern as to whether my stay had been comfortable, pleasant, or whatever...just the inconvenience of the renovation.« less

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Management response from HospitalityMgr, Manager

Hello Mr. Carol B.,
Thank you for bringing up your concern to our attention, indeed matters about business operation must not be discussed in front of clients, I will bring this matter to management so that this is addressed.
I am glad that you had a comfortable stay. I would like to apologize however that we were not able to serve you breakfast due to the renovation. Please allow us to better serve you on your next visit.
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I enjoyed my stay, the room was very clean and everything smelled clean and fresh. The only thing I did not like was the bed, I am used to a soft, soft bed and the King Sized ...
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I enjoyed my stay, the room was very clean and everything smelled clean and fresh. The only thing I did not like was the bed, I am used to a soft, soft bed and the King Sized Bed was very firm. Other than that, I had a good experince and I would stay there again.« less

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Management response from HospitalityMgr, Manager

Thank you for your feedback. We are glad that our location was useful to you. We definitely keep the whole resort in shape and happy that all the details were satisfactory to you. We hope to see you for another visit.
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I've stayed at this location twice now and appreciate the promptness and professionalism of the mgr s. Great place to stay!
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I've stayed at this location twice now and appreciate the promptness and professionalism of the mgr s. Great place to stay!« less

Read management response to this review.

Management response from HospitalityMgr, Manager

Thank you very much for you comment and for staying with us for the second time. Again, our staff has proven that great customer service goes a long way. We make sure our staff is trained to take care of guests and proud they deliver. We hope this will not be your last time to visit.
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Very good attention of the staff an good quiality of the room except the bathroom, it smells like pee, in general the review is very good
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Very good attention of the staff an good quiality of the room except the bathroom, it smells like pee, in general the review is very good« less

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Management response from HospitalityMgr, Manager

Thank you for leaving a review. Our staff will be delighted to hear how many of our customers have found them very good. We are embarrassed to hear about how your bathroom was. We hope this not change your views in our hotel as a whole as we do not let ourselves be lenient about cleanliness. Please know that this matter is kept in check every day. We would gladly have you as our guest once more so that you may experience our hospitality at its finest.
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After reading the other reviews I did not have high expectations. The front desk staff was very friendly and efficient at check in. The first room had been smoked in and I c...
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After reading the other reviews I did not have high expectations. The front desk staff was very friendly and efficient at check in. The first room had been smoked in and I called the front desk to say I was supposed to have a non smoking room. He told me to come to the office and he would give me another room. I had to make another trip to the office because the key didn't work. There was no toilet paper and the employee said he would bring me some since I had already made three trips to the office. The room was clean and comfortable. There were only three towels. The two days I left a note for the cleaning staff and asked for towels for four plenty were left however I did not leave a note one day and was only left three again. The handle on the toilet broke the first day but it was repaired by the time we returned that night. The pool was small but clean and my kids had a great time there. The breakfast was adequate. The waffles were very good. There was always a wait for your turn to make one though. For the price I would probably stay there again.« less

Read management response to this review.

Management response from HospitalityMgr, Manager

Thank you for choosing to stay with us. We are glad to have received good feedback about our helpful staff, clean pool and adequate breakfast. We are also happy that you made us a choice in your future trip.
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