TripAdvisor may be the most controversial service in hospitality marketing today. Some hoteliers love it, while others have issues.
No matter what you think, TripAdvisor is making an offer you just can't refuse. A Business Listing on your TripAdvisor page at half off the regular rate. Sounds like they're...

Many readers have ask which Hospitality Marketing Blog posts were the most widely read in 2009. So, by popular request, here is a list of the Magnificent Seven. Please enjoy the practical advice and marketing insights as you gear up for 2010.
Hotel Case Study -...

Speaking before a conference of luxury Italian companies, luxury hotel operator Rocco Forte offered a stunningly concise summary of the toxic hospitality marketing strategies used by far too many hotels in these recessionary times.
"What happens in a hotel cycle [during a recession] is always exactly...

Okay, so the research study didn’t actually come out and say it, but anyone reading the recent Market Metrics’ Research on user generated content (aka TripAdvisor) could easily draw that conclusion. For several years Market Metrics has...

Seismic upheavals are leading to a paradigm shift in hospitality. Companies have clamped down on travel and the AIG effect has battered the meeting and convention business. Leisure travel is exhibiting anemic and last minute booking patterns. The Internet keeps bubbling along serving up what...

If you are a regular reader of HospitalityMarketingBlog.com you know I'm a raving fan of TripAdvisor. With over 20 million reviews there's hardly any guest who enters the door of a luxury hotel who hasn't first read about the property on TripAdvisor.
The TripAdvisor Home Page...

With all the press coverage surrounding social media it's hard to imagine any hospitality marketing professional who isn't thinking of adding some sort of social media initiative to their marketing efforts.
But jumping in and adding a blog, Facebook page or start Tweeting without doing your...

The Internet serves as the foundation for most luxury hotel marketing programs today. It's used to launch relationship building emails and send tactical offers. Press releases must pass search engine optimization tests and advertising, promotional and linking opportunities abound.
At the center of all this Internet...