supporting youthrough COVID-19.

All Randstad branches and corporate locations are working remotely. We believe this step is necessary to contain COVID-19, and if the government requires us to close our branches completely, we will — but our talent and solution specialists will still be available to serve you.

Randstad US employees have remote access to company tools and resources. They're still reachable and available to you.

In-person meetings will be limited. Interactions will take place over phone, email, instant message or video conferencing where possible. If an in-person meeting is necessary, additional precautions will be enforced.

frequently asked questions

how to stay healthy during the COVID-19 pandemic

how can i avoid getting sick?

The most effective way to stop the spread of coronavirus is washing your hands often, and properly. Please follow these guidelines to help reduce the risk of infection or spreading infection to others:

Wash your hands frequently with soap and water for at least 20 seconds. Learn the CDC’s recommended method in this video.

Use alcohol-based sanitizer if soap and water are not available.

Limit contact with others (for example, avoid shaking hands).

Avoid touching your eyes, nose or mouth with unwashed hands.

Regularly clean high-touch surfaces and devices that you handle frequently.

Avoid close contact with people who may be sick, especially if they have a fever, cough or difficulty breathing.

Do not share snacks from packets or bowls that are shared with others.

what do i do if i think i’ve been exposed to coronavirus?

If you suspect that you’ve been exposed to coronavirus, refrain from self-diagnosing. COVID-19 may display little or no symptoms.

the client company i work for has no proper hygiene products. who should i address this concern with?

Please notify your local Randstad representative and your client contact at your worksite if appropriate
preventative measures are not in place at the site.

i’m pregnant and don't feel comfortable going to work and risking exposure to COVID-19. what should i do?

Randstad follows CDC guidelines, which state that “pregnant women should do the same things as the general public to avoid infection.” In some cases, a work-from-home arrangement may be possible. However, these arrangements will be made on a case-by-case basis and are highly dependent upon the specific company to which you are assigned, your job duties, the company’s requirements, technological capabilities and other relevant factors.

If you are eligible for a leave of absence entitlement, sick leave or paid time off (PTO), you may request pay for work missed. However, if you are unable to report to work and you are ineligible for sick leave, PTO or other protected paid leave, you will not be paid for hours not worked. Pregnancy alone is not considered a disability under the ADA, so unless you have a pregnancy-related condition that would qualify as a disability, you would not be eligible for an accommodation. If you do have a pregnancy-related complication that would make you eligible for a workplace accommodation, please contact your Randstad representative.

concerns and guidelines during COVID-19 pandemic

should i tell others at my work location about my health?

In an effort to contain the spread of coronavirus, we ask that you notify your Randstad representative if you believe you may have contracted the virus or been exposed to it. You are not required to share personal health information with colleagues at your worksite.

you have recently traveled to an area of identified by the CDC as an area of high concern for exposure to COVID-19 (including China, Iran, South Korea, Singapore, Japan, Malaysia, and Europe)

you have recently traveled aboard a cruise ship

you have had close contact (within 6ft) for a period of at least 15 minutes with someone who has been diagnosed with COVID-19

you have had close contact (within 6ft) for a period of at least 15 minutes with someone who is currently (or previously has been) subject to quarantine

if someone at my work location has coronavirus, am i required to go to work?

If you have a reasonable belief that a workplace is unsafe because of exposure to the coronavirus, report that to your Randstad representative and discuss whether it is appropriate for you to go to work.

In the U.S., employees may refuse to report to work if they believe they are in imminent danger, meaning a condition exists in the workplace that can reasonably be expected to cause death or serious physical harm.

In Canada, employees encountering coronavirus in the workplace may seek to exercise their right to refuse work in this regard if the work conditions are “likely to endanger” their health or safety under the Occupational Health and Safety Act (OHSA).

Work refusal will immediately be investigated and specific work refusal procedures will be followed.

will randstad notify management at my work location that i’ve been exposed to the coronavirus or that i am sick?

Like any other reason for not being at work, you should notify your Randstad representative and client manager (if applicable) if you are unable to work. Because containing the spread of coronavirus is of utmost importance, and clients are increasingly requesting this information pursuant to CDC and other guidelines, we do require you to notify your Randstad representative if you have been exposed to or have contracted the virus.

If requested by persons with a legitimate need to know (client or Randstad employee at an impacted worksite, government official, etc.) we will share required, essential information (for example, an individual at the worksite has been or may have been exposed) in order to prevent the spread of the virus. To the extent possible, we will observe and request confidentiality with this information.

can i be forced to go home if the client suspects i have coronavirus, but i feel fine?

Yes. Employers have the duty to protect and keep their workplaces safe and healthy. As a result, client sites have the ability to send employees or contractors home who:

display symptoms associated with COVID-19

have traveled to areas impacted by COVID-19

have recently traveled aboard a cruise ship

have had close contact (within 6ft) for a period of at least 15 minutes with someone who has been diagnosed with coronavirus or who is currently (or previously has been) subject to quarantine

We expect these occurrences to be infrequent and will manage these situations as they arise.

time off and pay questions

will i be paid if i don’t go to work?

As each situation is unique based on location, client assignment and other factors, you should work with your Randstad representative to determine if time away from your assignment due to illness or possible exposure to the coronavirus will be paid.

if i’m sick or think i may be getting sick, can i take a sick day?

If you are sick or think you may be getting sick, do not report for work. Your cooperation and
participation in prevention is important. If you are experiencing symptoms associated with COVID-19
(such as: fever, sore throat, coughing, difficulty breathing, vomiting, severe headaches and ear pain) we
request that you stay home until: 1) you have had no fever for at least 72 hours without the use of
medication, 2) all other associated symptoms have also improved (i.e., no cough or shortness of breath),
and 3) at least 10 days have passed since your symptoms first appeared. You may be required to provide
a note from a licensed healthcare provider indicating you are fit to return to work. Randstad encourages
employees who do not feel well to contact their healthcare providers. Randstad is erring on the side of
precaution and all employees should take the same approach.

If you are eligible for any leave of absence entitlements, sick leave or paid time off (PTO) benefits, you
can request a day of absence, at your discretion.

will i still get paid if i skip work due to my concerns about coronavirus?

If you are eligible for a leave of absence entitlement, sick leave or paid time off (PTO), you may request pay for work missed. However, if you are unable to report to work and you are ineligible for sick leave, PTO or other protected paid leave, you will not be paid for hours not worked.

if the client company temporarily closes the warehouse/office where i work, will i get paid?

If such a situation arises, please reach out to your Randstad representative to discuss the details including how long the closure may last. Should the closure be long term, Randstad will make every attempt to help you find another assignment.

If no alternative assignments are available and depending upon the state in which you live, you may become eligible for unemployment insurance benefits. In that case, we would ask you to reach out to your local state employment office for more details. Visit the Unemployment Benefits Finder at www.careeronestop.org to learn about your state’s Unemployment Insurance program and to apply for benefits.

if the client company temporarily closes, will i have to use my accrued PTO and/or sick leave hours?

If you are eligible and wish to use your accrued PTO and/or sick leave, you will be permitted to do so.

If you are ineligible or do not have accrued paid/sick time available, you will not be paid if you are unable
to work. In these circumstances, depending upon the state in which you live, you may become eligible for
unemployment insurance benefits. Please reach out to your local state employment office for more
details. Visit the Unemployment Benefits Finder at www.careeronestop.org to learn about your state’s unemployment insurance program and to apply for benefits.

will randstad pay me for time missed due to COVID-19 under the families first coronavirus response act (FFCRA)?

No. The paid sick leave and expanded family and medical leave provisions of the FFCRA only apply to certain public employers and private employers with fewer than 500 employees. Randstad, like other large employers, is excluded from FFCRA.

where can i get a required travel letter when shelter-in-place restrictions are initiated in my state?

Please contact your Randstad representative if you need a “travel letter” indicating you are a Randstad employee assigned to an “essential business” (or a business that is supporting an “essential business”) and are permitted to travel to and from your assigned shift at our client’s facility.

testing positive for COVID-19

how long do i have to stay home if i get coronavirus?

In an effort to minimize the spread of the virus, Randstad has developed health and safety practices that
align with CDC and public health guidelines. If you have tested positive, you should contact your
Randstad representative once you are able to return to work and: 1) you have had no fever for at least
72 hours without the use of medication, 2) all other associated symptoms have also improved (i.e. no
cough or shortness of breath), and 3) at least 10 days have passed since your symptoms first appeared.
You will be required to provide Randstad with documentation from a doctor certifying you are fit for duty
and will not endanger the health and safety of others at the worksite before you will be permitted to
start/return to your assignment.

if i contract coronavirus and i’m out of work, am i required to have a doctor’s note showing i’m fit to return to work?

Yes. In these circumstances, documentation indicating a licensed healthcare provider has cleared you to return to work will be required.

if i get sick, will i be ineligible to return to my current assignment and/or be denied from consideration for future assignments?

No.

medical benefits coverage

will my health insurance cover the costs of coronavirus treatment?

If you have health insurance through Randstad, then seeking treatment for coronavirus will be covered the same as if you went to the doctor for another ailment (e.g., sinus infection, flu, etc.). Your normal
co-pays, deductibles and out of pocket costs will apply. Telehealth options should be used when available
to help minimize the potential risk of exposure to others.

alternative work options

can i work from home?

In some cases, a work-from-home arrangement may be possible. However, these arrangements will be made on a case-by-case basis and are highly dependent upon the specific company to which you are assigned, your job duties, the company’s requirements, technological capabilities and other relevant factors.

shelter-in-place orders

there is a shelter-in-place order where i live, and the client i work for is considered as essential, but my role is not. do i need to report to work?

All employees should follow their state’s order and work with the client to determine if you are required
to report to work and/or discuss if there is a work-from-home option. Talent can be provided with a
“travel letter” indicating they are a Randstad employee/candidate assigned to an “essential business” (or
a business that is supporting an “essential business”) and the Talent is permitted to travel to and from
their assigned shift at our client’s facility.

Each state/municipality that has issued a “shelter in place” or “shut down” order has identified the types
of businesses affected by these local orders. A list of the businesses that have been identified as
“essential” for each state/municipality can be found here. Our clients are responsible for determining
whether or not they can maintain business operations once a “shelter-in-place” or similar order has been
put in place. If our client’s have identified themselves as an “essential business” and their business
remains open, Randstad Talent should continue to report to their assigned shifts.

return to the office/worksite

what is randstad doing to ensure my safety as i return to work?

Your health and safety continue to be our top priority. As states begin to lift stay-at-home orders and reopen businesses, we want to assure you that we are doing everything we can to ensure a safe working environment. We are working with our clients to ensure appropriate safety protocols and controls are in place and meet the guidelines set by CDC, OSHA and local health authorities.

We are also doing the following:

conducting client site assessments to ensure safety protocols are in place

making sure clients are facilitating social distancing of six feet as much as possible

ensuring they have sanitizing supplies like hand sanitizer, antibacterial hand soap and disinfectant

confirming they have any required protocols in place for visitors (facial coverings, requirements to wash hands upon arrival, limiting numbers)

will randstad provide me with a facial covering?

Randstad Inhouse Services (RIS) — If you are an RIS employee working in a client site location within a jurisdiction that requires facial coverings and the client is not providing them, then yes, Randstad will provide one to you. You can contact your Randstad representative for more details.

If you're working in a client site location within a jurisdiction that requires facial coverings and the client is not providing them, then please reach out to your Randstad representative to get more information.

If you are not working in a jurisdiction that requires facial coverings and you have concerns, please contact your Randstad representative.

i need to come to the randstad office. are there any special guidelines i need to follow?

If you come to our offices for an interview or for any other needs, you will need to follow the following guidelines:

Wear a face covering.

Disinfect hands upon entering.

Maintain social distancing of six feet.

Stand behind the designated line in the reception area until otherwise directed.

When handling documents such as ID or paperwork and pens, these should be placed on a table to ensure social distancing can be maintained (i.e., instead of handing them to each other).

Please feel free to bring your own pen.

Use hand sanitizer or wash your hands after handling documents or items handled by others in the office.

i’m not comfortable returning back to the office, what are my options?

If you are uncomfortable with a worksite situation (such as someone not wearing a facial covering or lack of social distancing, etc.), please talk to your direct supervisor and your Randstad representative immediately. Randstad prohibits retaliation against workers who report a workplace hazard, make a complaint or otherwise engage in protected activity concerning a workplace health and safety concern.

i want to wear my facial covering in the office/worksite but the client is telling me no. what can i do?

The CDC has issued guidance recommending facial coverings be worn generally outside the home in order to reduce the transmission of COVID-19. In addition, many states/jurisdictions have passed laws requiring employees to wear facial coverings while at work. Employers can restrict the use of facial coverings at work in situations where a facial covering would pose a safety threat of its own, but in most situations employees should be permitted to wear a facial covering while on assignment. Please reach out to your Randstad representative if you have concerns.