Support

Extended Download Service - Frequently Asked Questions

Extended Download Service (EDS) is a software backup service that we offer to protect you from losing your investment. We keep a backup copy of all of your purchased software and license keys on our servers for the period of one (1) year from the date of purchase.

Q2. Why do I need Extended Download Service?

Nearly 1 out of every 3 people have lost their files due to an event outside of their control [1]. Because we want to help protect you from these common, unpredictable events, we offer Extended Download Service as a type of inexpensive "insurance policy" again such events occurring. In the event of a catastrophic computer disaster, where you lose all software and data, simply contact our friendly support staff.

Q3. I still don't understand why I need it - can you explain more?

Extended Download Service is your "digital safety net" for those common, unexpected occurrences - like your hard drive crashing, a virus or spyware infection, or any other unexpected data loss situation... even an upgrade to a new PC.

Q4. Why don't you offer backup CDs?

You can think of Extended Download Service like the "backup CD" of the Internet age. Because most software purchased today (including all software titles sold by Solvusoft) do not include a CD copy with purchase, we provide the Extended Download Service as the alternative. We do not include the option of a backup CD because of the high cost of manufacturing and shipping charges. The cost of a physical backup CD, including shipping and handling, would exceed $20 USD, which is far more expensive and inconvenient. With EDS, you don't need to worrying losing a backup CD, and can access your download from any computer, anywhere in the world, instantly.

Q5. How do I know if I purchased Extended Download Service?

When you purchased your software from one of our online resellers (either Avangate or Cleverbridge), your purchase confirmation email will contain information about Extended Download Service and how to access it. If you did not receive this information, you probably did not purchase Extended Download Service with your software title. If you are still unsure, please contact our friendly support staff and they will gladly assist you.

Q6. How do I access my Extended Download Service account?

You can access your Extended Download Service anytime, and anywhere, by visiting this web link:

http://www.solvusoft.com/eds

A copy of your purchased software and activation key will be stored on our servers for one (1) YEAR from the date of your order.

You will need your (1) Order Number and (2) Email Address that you used to purchase your software. If you do not have this information, please contact our friendly support staff for help.