The MassDOT Registry of Motor Vehicles launched a
campaign to promote its massrmv.com online registration
and license renewal services as the agency prepares to
process more than 1.32 million renewals before
December 31, 2015.

“Performing a registration or license renewal on MassRMV.com takes minutes,“ said Registrar of Motor
Vehicles Erin C. Deveney. “By reminding customers and maybe introducing customers for the first time to
our online renewal services, we are trying to keep more than half a million people from branch lines this
fall.“

The RMV is encouraging all customers, and particularly those who “H8 2 WAIT“, to first visit MassRMV.com to
determine their eligibility for an online transaction before getting in line at a local branch. From the homepage
customers can click to renew their registration or license and find a link to a full list of online branch
services.

There will be customers who will still need to visit a branch before the end of year. Branch visits are required
for certain commercial registration transactions, for customers with outstanding financial obligations or
those who require an eye test or new license photo which is required every ten years.

Licenses are eligible for renewal 12 months prior to expiration and registrations may be renewed up to
six months in advance. All vanity plates and trailers expire in November and commercial registrations and
motorcycles expire in December.

The RMV has launched a series of initiatives to enhance customer service efforts. Most recently, the agency
announced the availability of a Twitter feed @MassRMV as another way for customers to interact with the
agency in real time and installed free WiFi service at its eight busiest branches. Customers are encouraged
to Tweet feedback at @MassRMV #SkipTheLine.

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