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Returns & exchanges

There are no refunds given on any of our purchases, as everything is custom made as the orders come in. Please be sure of what you want, before you order. I cannot be held responsible for any damage the post office does to your package if you have not purchased insurance. We actually pay for insurance on all priority mail shipments, but do not supply insurance on first class mail.

Shipping policies

Please take the time to read before you make your purchase. Production and shipping times are listed on every item in our shop, for you to see before you make your purchase under Shipping and Policies. FunBows not only has a great Etsy shop, but we have a regular website, and very busy social media pages, so orders coming in at all times from every direction. We stay at a 7-8 production day BEFORE shipping from our Etsy shop, on smaller orders, more so on larger orders. Production days are working days, Mondays through Fridays. If you need an order for a certain date, a birthday party , or a special game, for example, it is your responsibility to contact us and let us know and discuss this with us before you make your purchase.

We ship United States Postal Service with a delivery confirmation on all packages. All packages are insured, so if your package has a value of $200 or more the USPS ( not us ) requires a signature on that package. Please do not ask us to wave insurance .

Additional policies

We use an excellent source of ponies. We have searched for YEARS to find the one we use now and we literally love it. Thick, no metal, and we test every pony by stretching it before we use it on a bow.
We will not replace ponies that break on your bows...unless you are willing to ship them back to us at your expense and pay for shipping on the bow back to you.
This is why...
Nothing is perfect, and we have no control over how much your cheerleader stretches that pony, just how much hair they are trying to get up into it etc. We recommend never using a bow to completely hold the hair up, but putting the hair up first then winding the pony of your bow around that bun or ponytail.

We take intellectual property concerns very seriously, but many of these problems can be resolved directly by the parties involved. We suggest contacting the seller directly to respectfully share your concerns.