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Payments

Once you have paid - I (produce) send as soon as possible. As I am one woman operation I may send it in one two or three days. Due to weekends- could be more, especially in case if the order is big. If you need it quickly, write me that this is urgent and I will try my best!
Please, make sure that you inform me about any URGENCY. Most time the dolls arrive quickly, but if you order for someone's Birthday, better do it in advance, or convo me for a better time calculations.
Thank you for understanding!

You can pay without a Paypal account with your credit card.
How to do that?
Just choose the option 'Paypal' and then find the option 'pay by credit card'.
Your payment will be processed by PayPal only and you DON'T need to nave PayPal account!

Returns & exchanges

I gladly accept returns and exchanges

Contact me within: 14 days of delivery

Ship items back within: 30 days of delivery

I don't accept cancellations

But please contact me if you have any problems with your order.

The following items can't be returned or exchanged

Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:

Custom or personalized orders

Perishable products (like food or flowers)

Digital downloads

Intimate items (for health/hygiene reasons)

Items on sale

Returns and exchange details

Dear guests, I always save the shipment documents and try to inform and give you the tracking number as soon as I get it. If the package is lost, I normally do not offer refunds. However, all packages normally come into the waiting hands of the customer.
If it is lost in Russia, I'll find it and send again.
If for some reason you are dissatisfied with the goods, I do not offer refunds, as it takes my time and care. But I understand you as well. So you can send me the doll within a week from the day received, packed again, and i will see what I can do- remake or make another one. Normally every customer falls in love with his or her doll immediately! All back shipping is for your money.
Anyway, anything could be negotiated eventually..

Shipping policies

So, this is where we stop for a while. There are two ways I send you your package.
One, russian post. Usually takes 10 days -2 weeks, but may take long during vacations (esp. Christmas).
Two. If urgency is more important than the cost, I can use DHL, Pony Express or EMC. The cost, as far as I know, is about 35$. Write me if you want to go this way and I will make a special, re-calculated listing for you.

I do not ship to Sacramento, sorry

Additional policies

Please make sure you agree with the information above and hopefully you will enjoy the wonderful tiny creatures I am happy to make for you!

FAQs

No, my dolls are not custom mm sized- every doll may slightly vary in size due to hills, hairstyle and other details.

They also might not fit other standard or non standard dolls. So PLEASE SPECIFY your size requirements in case you have them. I prefer the size in mm so that I might fit your desires the best way!

If you order my doll to accompany one of yours, make sure you GIVE ME THE DETAILED MEASUREMENTS of your dolls!

Thank you for understanding.

Can I make the doll a bit bigger or a bit smaller (middle scale or in between the scales)?

Surely yes, but the size of the face is custom in my shop. So please, my dear friend, make sure you accept the doll with "slightly other" proportions

We take intellectual property concerns very seriously, but many of these problems can be resolved directly by the parties involved. We suggest contacting the seller directly to respectfully share your concerns.