New on Skymax but router sync at 8mbps G.dmt

This is a discussion on New on Skymax but router sync at 8mbps G.dmt within the Sky Broadband help forums, part of the Sky Broadband help and support category; Hi a quick question...
Moved from plusnet today and am now on SkyMax... I am only syncing at 8mbps on ...

Re: New on Skymax but router sync at 8mbps G.dmt

I then mentioned I should be on 16... He said ah but your line only supports 2.5...

At that point I laughed and said but you just said I was connected at 8 and my attenuation is 15dB and that is half the required number for 16

Ah ok I'll raise a call with higher level support. He also didn't have a clue what maximum delay was and wouldn't put me through to T3 as he said they only deal with connection speed not ping..... But he said to ask higher level support when I get a call back from them.

Should hopefullly be all sorted in next day or two. Still I am already finding browsing is considerablly faster then 8mb line on plusnet....

Re: New on Skymax but router sync at 8mbps G.dmt

to keep ticket levels down and to fix a lot (kinda) in one go there is a auto regrade fix which caps lines opened for 'slow connection'...i recommend calling after 11PM and try and get an agent on the phone to get done now and closed as it can just lead to frustration...

Re: New on Skymax but router sync at 8mbps G.dmt

Originally Posted by IAmNotTheEnemy

to keep ticket levels down and to fix a lot (kinda) in one go there is a auto regrade fix which caps lines opened for 'slow connection'...i recommend calling after 11PM and try and get an agent on the phone to get done now and closed as it can just lead to frustration...

He raised for me to get a call and said someone would call me withing 72 hrs.

Re: New on Skymax but router sync at 8mbps G.dmt

Originally Posted by IAmNotTheEnemy

to keep ticket levels down and to fix a lot (kinda) in one go there is a auto regrade fix which caps lines opened for 'slow connection'...i recommend calling after 11PM and try and get an agent on the phone to get done now and closed as it can just lead to frustration...

Did the bt speed test on large file and got 842 KB/s so at least my connection is as fast as the router connection speed. Will try again once at 16