I cancel service,charged anyway, PayPal refused case, no service no money

I cancel service,charged anyway, PayPal refused case, no service no money

I purchased an alternative service. Canceled an old service with a merchant. I was still charged for the old service and did not receive the service, because it was canceled. I filed a case. I contacted the merchant and was told by them that the funds would be reversed, because they were holding it as a "credit." Now the funds are not listed with them as a credit! PayPal "denied" my case. The funds are not listed as credit with the merchant, and are not in my PayPal account. It looks like I was robbed! It looks like someone, between you two big companies decided to flat out rob a little guy like me of $18! Where is the money? I'm not getting the service and I'm not getting the money? Am I being bullied and robbed by two fat cat companies? Who fun heck has my money?