DRAC - Chassis Level Single Sign On Feature for the iDRAC7 is Not Working

DRAC - Chassis Level Single Sign On Feature for the iDRAC7 is Not Working

Article Summary:

This article provides information on chassis level Single Sign On (SSO) feature for the iDRAC7 is not working.

Question

When we click the "Launch iDRAC GUI" or "Launch Remote Console" button from CMC GUI (Chassis overview-Server overview-SLOT-iDRAC) the following error is displayed:

This page can't be displayed.

Answer

The issue occurs after iDRAC7 firmware update and with a custom SSL certificate installed in iDRAC.

After update, the credential vault where the private key for the certificate is stored cannot be mounted.

The issue exists on iDRAC7 firmware 1.30.30.

It happens only if there is a custom SSL certificate installed in iDRAC. By default iDRAC has a default certificate which is re-created on every FW update, but if a custom SSL certificate is installed, this custom certificate is not touched. The problem is in the build process, every build is signed with a different key. That causes the credential vault to be encrypted with one key and not able to be decrypted when the FW is upgraded because the key was changed.

Quick Tips content is self-published by the Dell Support Professionals who resolve issues daily. In order to achieve a speedy publication, Quick Tips may represent only partial solutions or work-arounds that are still in development or pending further proof of successfully resolving an issue. As such Quick Tips have not been reviewed, validated or approved by Dell and should be used with appropriate caution. Dell shall not be liable for any loss, including but not limited to loss of data, loss of profit or loss of revenue, which customers may incur by following any procedure or advice set out in the Quick Tips.