There are no deductibles and coverage is unlimited. Safeware covers issues caused by damage, which is not covered under the manufacturer’s warranty.

Whether you get caught in the rain or trip over your laptop cord, Safeware has you covered.

FAQs About Safeware Protection

Here are some of the common questions about Safeware. If you want to learn more, please contact safeware@winona.edu.

How do I buy Safeware?

You can choose to purchase Safeware coverage when you pick up your devices. The charge for your purchase will be applied directly to your student account.

If you do not sign up right away, you still have 30 days to purchase coverage without inspection.

Safeware can still be purchased at any time after the initial 30 day window. However, you will have to bring your device into our authorized Service Center for an inspection first.

How much does Safeware cost?

We negotiate pricing every semester based on all of our current laptop models. Pricy will vary based on laptop model and end of lease refresh date (indicated on sticker on bottom of your laptop). For financial planning, you can estimate $40 per semester or less.

Are my devices still covered under warranty if I don't purchase Safeware?

Yes. As part of eWarrior Digital Life & Learning Program, your devices are covered for any manufacturer warranty issues.

Safeware offers protection for damage, such as cracked screens and spills, that would not be covered by the manufacturer warranty.

Will I have to pay deductibles?

No, there are no deductibles for theft or damage.

How long does my coverage last?

We want to make sure that you are covered from pick up to return. Under your normal laptop rotation, you will have your device for at least 24 months with overlap of two-three months, depending on when you first pick up your device and when you receive your refresh device in two years. Thus, a contract for 27 months ensures continuous coverage for your devices.

Safeware purchased out of the two year rotation is prorated by semester and will be adjusted accordingly, based the date you purchase Safeware, and the time left before you rotate to your next laptop.

Can I cancel or get a refund?

Within 30 days of your device pick up, you can receive a full refund as long as you haven't submitted any damage claims. After 30 days, refunds are prorated by semester.

What if I swap into another device?

Your Safeware coverage will transfer to your new device.

What if I leave Winona State University?

Safeware coverage will end once your equipment is returned, and passes our quality assurance inspection. If damage is found, we cannot cancel and credit your account until a claim is filed and repair work is completed. Credits are prorated by semester and will be applied to your student account.

What if I have dropped, spilled liquid on, or accidentally damaged my laptop?

Come to the Technical Support Center in Somsen 207. We will repair the issue or swap you into another device of the same model and process your Safeware claim at no additional cost to you. Without Safeware protection, you would be assessed repair fees according to the eWarrior Tech Agreement.

What if my device is stolen?

Bring a copy of your police report to the Technical Support Center and we will provide you with a replacement device of the same model, and transfer your coverage to your replacement laptop.

Chat Support Available in October

Starting the week of Oct. 2, a “Chat” feature will be available to provide more real-time support options for the WSU Community.

The chat icon will display under the “Contact Tech Support” section alongside the hours of operation. We plan to increase the hours of availability throughout the semester.

DLC Moved to Krueger Library

The Digital Learning Commons (DLC) is now located in the Krueger Library. The DLC provides basic technical support, training and much more for our Winona campus.

Because the DLC is providing support later into the evening and weekends, the Walk-in Technical Support Center (Somsen 207) will be open during business hours starting Oct. 2. If you need walk-in support on the Winona campus after hours, visit the DLC in the library.