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ABOUT THE CCP:The Cultural Competence Program (CCP) is a range of online multi-media training courses and resources designed to help organisations maximise the benefits of cultural competence, diversity and inclusion. The CCP was developed by SBS, Multicultural NSW, and International Education Services – leading organisations in addressing the needs of multicultural Australia. It was developed to:

Help organisations manage an increasingly diverse workforce

Better service diverse communities within Australia by providing relevant training and information to service-based organisations

Promote social cohesion through fostering a better understanding of diverse cultures

MODULE 5: CROSS-CULTURAL COMMUNICATION #1:Upon completion of the module Cross-cultural Communication #1, you will be able to:

Describe differences in greetings across cultures

Recall Hofstede's dimensions and how they can be used to measure differences in values across cultures

Describe how cultural values affect communication styles

Recognise the concept of 'face' and note examples of how 'face' is expressed in some cultural contexts

MODULE 6: CROSS-CULTURAL COMMUNICATION #2:Upon completion of the module Cross-cultural Communication #2, you will be able to:

Understand how written and verbal expressions might vary across cultures

Understand how non-verbal expressions might vary across cultures

Recognise the role of slang in cross-cultural communication

Understand the difficulties translating humour across cultures

Understand how environment and object language vary across cultures

Recognise practical tips to successfully communicate with interpreters and translators

Identify obstacles to successful cross-cultural communication and measures that can be used to negate differences

Note on video interviews:All participants in the interviews tell real stories around their own experiences. Part of their story is which culture they identify with, and we asked each participant how they wanted to be represented. Some chose to be represented as just Australian, some chose to be a combination of Australian and some other cultures, and yet others chose their culture of origin. We respected their choices.

Accompanying videos:

Stories: Greetings Across Cultures – Excerpts from interviews, where different forms of greetings are discussed by people from different cultures.

Greetings – Things to consider when greeting someone from a different culture.

Cultural Dimensions #1 – This video introduces 'dimensions of culture' – ways in which commonalities and differences can be compared between different cultures. Geert Hofstede's work in this area is highly regarded, and is explored (the following dimensions are discussed here: individualism-collectivism and masculinity-femininity).

Cultural Dimensions #2 – More of Geert Hofstede's cultural dimensions are explored, with specific countries used to illustrate the cultures who exhibit each dimension (this video highlights the following dimensions: power distance, uncertainty avoidance and long term orientation).

Stories: Face – Excerpts from interviews, where the concept of 'face' is discussed by people from different cultures.

The Concept of Face – What is 'face'? An interesting look into this sometimes complicated concept and how it is related to showing respect.

How We Say It – Tips from interviewees on how to be understood when communicating with people from different cultural backgrounds.

Written and Verbal Expressions – A look at how a message is delivered can influence how it is received and interpreted. Rate, tone and volume of speech, choice of words, accents and slang can all impact spoken communication.

Culture and Communication Styles – Some interesting stories from interviewees about the nuances that can arise with cross-cultural communication.

Communication Styles – Each culture has developed its own set of rules for conversations. This video explores how these rules differ across cultures.

Understanding What is Not Said – Excerpts from interviews, illustrating the importance of non-verbal communication etiquette.

Non-verbal Communication – Body language can be interpreted differently across cultures. This video looks at the appropriateness of some specific actions and gestures.

Environment and Object Language – An interviewee gives examples of how seating positions at meetings or gatherings can be important in some cultures.

Environment and Object Communication – This video looks at the differences between cultures with reference to objects (e.g. clothing, symbols, artefacts) and social environment (e.g. workplace layout and seating).

Translators and Interpreters – Experts give firsthand experience of the complexities of translating or interpreting.

Using Translators and Interpreters – This video defines translating and interpreting, and how to go about engaging an organisation who provides these service. A 'to-do' list also provides key points to note when an interpreter is involve in a conversation.

Summary – A summary of all the Cross-cultural Communication content, including the many ways cultures can vary in their communication styles, and some tips on how to have successful conversations with people from different cultures.