Work Order Management Software for Field Service

Track every job and every task. Create and schedule work orders for individuals or teams right within NetSuite.

Job/Task Creation

Customer Asset Management

Inventory Management

Checklists and Forms

Flexible Job Creation Workflows

Implement the work order management processes that fit your business. Create work orders from NetSuite cases, sales orders and projects – or from NextService customer assets. Schedule them using the NextService scheduler and instantly dispatch work to field staff on the mobile app.

Job/Task Creation

Create work orders for warranties, preventive maintenance, repair services, installation - any type of job at all. Designate work as billable, non-billable, etc. Attach documents and schematics. Include external (displayed on the customer's service report) and internal (not displayed) notes.

Customer Asset Management

All information in work orders is automatically tied to the associated customer asset in NextService, including installation data, service history and preventive maintenance tasks. Field technicians and back office personnel can quickly access all the information they need, when they need it.

Inventory Management

Include required inventory items. Then consume them in the field directly from the NextService mobile app. Technicians can use drop-down menus or the built-in bar code scanner to associate inventory items to those on an associated NetSuite sales order.

Checklists and Forms

Include custom checklists and forms with work orders. Data from all checklists and forms is immediately stored in NetSuite for later use in reports and analytics. Determine which systems - or components - are the most reliable and profitable.

Work Order Management for Any Service, Anywhere

Companies in more than sixty industries use NextService work order management software. From wholesale distribution to testing and certification, pool service to commercial HVAC, NextService work orders help them get their jobs done.

Build profitability – use forms and checklists to gather field data. Use that data to create in-depth reports and analytics on equipment, personnel efficiency, process effectiveness and more.

Perform more first time fixes – include inventory items associated with every job. Assign the right individual or crew to work orders and associated tasks.

Turn customers into brand ambassadors – ensure that technicians have the information they need to do the job right the very first time.

Ensure regulatory compliance – capture photos/signatures and attach to work orders for proof of task/process completion. Include custom checklists and forms associated with particular work order types or customers.

Headland Machinery

Headland is an Australian owned and operated, multi-generation family company, with a strong history of supplying machinery and services to the manufacturing industry. Managing expensive repair parts to and from the field was critical to regain inventory control.

Headland uses NextService work order technology to complete every job. From warranty work to repairs - NextService work orders are the foundation of our service business.

Kylie CaneGeneral Manager, Service & Operations

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Software for managing your field service work orders

Schedule and track field service jobs using NextService, an online work order management software system built for NetSuite, including a mobile app for technicians.