I can’t download balance and transaction data

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If you can’t download balance and transaction data in Bank Administration Institute (BAI) format, you may not have the appropriate payments and cash management Role assigned to you to see that data. Please contact your Administrator for more help.

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Eligible deposits with us are protected by the Financial Services Compensation Scheme (FSCS). We are covered by the Financial Ombudsman Service (FOS). Please note that due to FSCS and FOS eligibility criteria not all business customers will be covered.