NEW! LUMIX® DMC-ZS15 12.1 Megapixel Digital Camera

DMC-ZS15

Features

Lens Performance

Powerful 16x Optical Zoom

The DMC-ZS15's powerful 16x optical zoom (35mm camera equivalent: 24-384mm) draws your subjects right up close, and lets you freely capture decisive sports scenes, along with the natural expressions of people and animals, and details that you can't even see with your bare eyes.

In addition, this single camera lets you record 16x zoom in video recording. It makes the DMC-ZS15 twice as attractive.

32x Intelligent Zoom

The Intelligent Zoom is an extensive zoom function using digital zoom, however, you can even draw the subject 2x closer than the original optical zoom with minimum deterioration of image quality thanks to the Intelligent Resolution technology. This means the 16x optical can virtually extend to 32x equivalent.

24mm Ultra Wide-angle Lens

The 24mm ultra wide-angle lens* – rare on a compact camera – gives you a wider range of composition possibilities with approx. 213% larger viewing space compared to that of 35mm camera. The super-high-quality LEICA DC lens minimizes distortion at the wide end.

POWER O.I.S.

The POWER O.I.S. (Optical Image Stabilizer) suppresses the low-frequency vibration hand-shake component, which is physically generated when pressing the shutter button or when shooting at night with a slow shutter speed. The POWER O.I.S. also works for powerful zoom shots, which are especially susceptible to hand-shake in a compact camera. Active mode is effective for video recording.

The POWER O.I.S. is also effective for scenes like these.

Image Quality

12.1-megapixel MOS Sensor

The DMC-ZS15 features the 12.1-megapixel High Sensitivity MOS sensor that boasts high-speed signal output and high-sensitivity image recording for making many advanced features possible. It also allows shooting images up to ISO3200 in full resolution.

Venus Engine

The DMC-ZS15's Venus Engine processes large amount of full HD data at high-speed. At the same time, the multi-task image-processing engine, the Venus Engine realizes a super-fast response time.

Intelligent Noise Reduction System

The excellent S/N ratio of the MOS sensor and the Intelligent Noise Reduction system in the Venus Engine make both photos and videos shot at any sensitivity from low to high and boast outstanding clearness.

Multi-process Noise Reduction System

Newly developed Multi-process Noise Reduction applies optimum noise reduction according to the brightness of the part of the image. Images recorded in low-lit situations are now dramatically clear.

Intelligent HDR

The DMC-ZS15 integrates Intelligent HDR (High Dynamic Range) in the iA Mode. Several still pictures consecutively shot at different exposure levels are overlaid to produce a single composite picture without whiteout (over-exposure) or blackout (under-exposure).

The HDR Mode is also available in the Scene Mode.

This function is also available.

Intelligent Resolution Technology: Apart from the uniform enhancement of sharpness, the innovative technology Intelligent Resolution precisely performs signal processing pixel by pixel in the most effective way according to the area. As a result, images are naturally clear and crisp.

Video

1920 x 1080 Full HD Video in AVCHD Format / MP4 Format

The DMC-ZS15 is an advanced photographic tool for recording not only great photos but also beautiful full HD 1,920 x 1,080 videos in AVCHD (MPEG-4 / H.264) format*1 / MP4 format. The AVCHD format excels in the compatibility with AV equipment like HDTVs or Blu-ray Disc™ players. The MP4 format has higher compatibility with computers.

A special, dedicated button lets you instantly start recording videos while shooting photos without having to make any extra settings.

Formats to Match Your Needs

AVCHD: Optimal for viewing on a VIERA TV or with Blu-ray Disc™ players.

MP4: Optimal for viewing or editing on a computer.

*1 Full HD (1,920 × 1,080) videos in AVCHD format are output by the image sensor at 30p (NTSC), and recorded at 60i (NTSC). *2 These are standard times taken at a temperature of 23°C (73.4°F) and a humidity of 50%RH. The time available for recording varies depending on the environment, the interval between recordings, and the manner of use. Actual recordable time is the time available for recording when repeating actions such as switching the power supply [ON]/[OFF], starting/stopping recording, zoom operation, etc. • Motion pictures in [MP4] can be recorded continuously for up to 29 minutes 59 seconds. • Also, motion picture recorded continuously in [MP4] is up to 4 GB. • The length of recording time depends on the capacity of the SD/SDHC/SDXC Memory Card. •Use a card with SD Speed Class* with "Class 4" or higher when recording videos. * SD Speed Class is the speed standard regarding continuous writing.

16x Optical Zoom in Video Recording

The 16x optical zoom lets you zoom up close to subjects that you can't actually approach, even when shooting videos. This single camera will capture both photos and videos of highly natural expressions from people and animals and sports scenes.

High-quality Sound

The videos come with the high-quality sound of Dolby® Digital Creator, to offer highly realistic sound to the motion images.

• Dolby and the double-D symbol are trademarks of Dolby Laboratories.

Wind Cut

The Wind Cut function is available to block out most of the noise from background wind. This gives you higher quality sound when taking images on breezy days.

POWER O.I.S. with Active Mode

The Active Mode effectively suppresses blur in video recording especially at wide angle while walking or playing with your children. In addition, it's an optical system so there's no image degradation. It‘s especially good for active video shooting.

Creative Control

The Creative Control renders highly unique expressions by matching the colors to your subject and surroundings. In Miniature Effect Mode, the video recorded is played back in 10x fast-forwarding making it more comical to watch*.

* Sound will not be recorded with Miniature Effect in Creative Control Mode and approximately 1/10 of the time period is recorded. (If you record for 10 minutes, the resulting motion picture recording will be approximately 1 minute long.)

Miniature Effect

* The video is optimized for web view by file conversion.

Shooting Functions

Creative Control / Creative Retouch

You can add different effects by applying one of the filters both in the recording mode (Creative Control) and the playback mode (Creative Retouch).

Panorama Shot

Auto Retouch

The Auto Retouch function adjusts contrast and brightness to give different impression to the photo with just a press of a button. Appropriate retouch is automatically applied depending on the image – if the image was shot too dark, it can be clear and bright to look it nicer with this function.

Intelligent Handheld Night Shot

The Intelligent Handheld Night Shot in the iA Mode generates a beautiful night scenery with illumination by multi-layering the images shot consecutively. Bright, glamorous night scenery can be recorded without using a tripod. The Handheld Night Shot Mode is also available in the Scene Mode.

3D Photo Mode

The 3D Photo Mode* produces a 3D image in the camera. The image-processing method used by LUMIX records beautiful images with less distortion or visible image links.

* The picture size is fixed to 2-megapixel (16:9).

Take 20 panning shots and the camera selects the two most suitable images – one for the right eye and one for the left eye – to synthesize a 3D composite.

The 3D image can be played back on MPO-compatible equipment such as VIERA HDTVs and digital photo frames, or printed.

This function is also available.

4 Aspect Ratios: In addition to 4:3, 3:2, and 16:9, you can shoot with a 1:1 aspect ratio. This unique square frame adds to your image expression possibilities.

Response

0.1 sec Light Speed AF

The DMC-ZS15 boasts the approx. 0.1 second of Light Speed AF that helps to catch even the most fleeting photo opportunities. You can quickly focus on moving subjects, such as when you're shooting sports scenes or animals.

10 fps with 12.1-megapixel Full Resolution

The 12.1-megapixel MOS sensor lets the DMC-ZS15 shoot 10 fps in full resolution with mechanical shutter. You can take a series of shots, then choose the ones you like the best and delete the rest.

5 fps / 2 fps with AF Tracking

You can snap off consecutive shots at approx. 5 fps or 2 fps with AF Tracking.

60 fps in 3.5-megapixel Resolution

Even higher-speed burst shooting is possible when the electronic shutter is used.

Intelligent Burst Mode

The Intelligent Burst Shooting automatically sets the frame rate of burst shooting according to the subject's movement.

*1 The number of recordable images depends on the memory card size and battery life. *2 The focus, exposure and white balance are fixed with the first picture for the burst. *3 The range that can be recorded will become smaller.

AF Tracking

Once you focus on your subject, the AF Tracking automatically tracks it until you press the shutter. When you're taking images of an active subject, like children or pets, this function eliminates the need to press the shutter button halfway down repeatedly to readjust the focus.

Usability

iA (Intelligent Auto) Mode

In the iA (Intelligent Auto) Mode, the camera does all the work, leaving you free to compose shots and capture moments in both photo and video recording. The Intelligent Resolution technology, 32x Intelligent Zoom and Intelligent Burst are always activated in the iA Mode.

Shake Detection - POWER O.I.S.*1

Motion Deblur

The Motion Deblur Mode*2 judges the appropriate shutter speed and suppresses motion blur. The shutter speed rises as high as possible activating the high-sensitivity recording by pixel mixed readout method.

Motion Detection – Intelligent ISO Control*3

The Intelligent ISO Control function detects subject movement and automatically adjusts the ISO setting and shutter speed to best suit the movement and light conditions.

Face Recognition*4

The Face Recognition function remembers faces that have been registered in the camera and provides the faces with optimal focus and exposure.

Face Detection - Face Detection AF/AE*1

The Face Detection function detects faces anywhere in the frame and automatically chooses the optimal focus and exposure. The Face Detection also features the Digital Red-eye Correction (Red-eye Removal) in photo recording.

Subject Detection - AF Tracking

Once you focus on your subject, the AF Tracking automatically and continuously tracks it and keeps it in focus and proper exposure.

Happy Mode

The Happy Mode optimizes color, saturation and brightness to make images more vivid and true to the color of the scene you remember.

Light Detection - Intelligent Exposure*1

The Intelligent Exposure corrects the brightness in parts of the image that are too dark due to insufficient lighting, backlighting or use of the flash. This produces natural images that are close to the way they actually look to the human eyes.

Intelligent HDR (High Dynamic Range)

Several still pictures consecutively shot at different exposure levels are overlaid to produce a single composite picture without whiteout (over-exposure) or blackout (under-exposure).

Archive and Share

3D Image Viewer / VIERA Link

Photos or videos recorded in AVCHD on SD/SDHC/SDXC Memory Cards are easy to view on a Panasonic VIERA TV. Simply insert the card into the VIERA Image Viewer (SD/SDHC/SDXC Memory Card slot) on VIERA TV or Blu-ray Disc™ players to playback your contents. With the DMC-ZS15, you can use an optional HDMI mini cable to output images you took from the camera directly to the TV for VIERA Link. The pictures taken with the 3D Photo Mode via the 3D Image Viewer offers you a whole new exciting experience.

• The HDMI output function requires the optional RP-CDHM15/CDHM30 HDMI mini cable. Please confirm that the TV you are connecting to has an HDMI input terminal compatible with the selected signal. Depending on the cable used, some functions may not be possible. Panasonic HDMI cables are highly recommended.

• AVCHD motion images recorded with AVCHD-compatible digital video cameras cannot be played on the DMC-ZS15.

• AVCHD motion images recorded onto an SD/SDHC/SDXC Memory Card or a DVD disc cannot be played on a device that does not support the AVCHD standard.

• SDHC Memory Cards and SDXC Memory Cards can be used only in equipment that is compatible with their respective formats.

• If the computer being used does not support SDXC Memory Cards, a message prompting you to format may appear. (Doing so will cause recorded images to be erased so do not choose to format.) If the card is not recognized, please refer to the support site. http://panasonic.net/avc/sdcard/information/SDXC.html

You can upload images to Facebook™ (photos and videos) and YouTube™ (videos) with simple operation.

Select "Upload Set" from the playback menu, and then select the photos and videos.

The software is launched after connecting the camera or SD/SDHC/SDXC Memory Card to a computer.*

You can share the URL by e-mail right after the upload!

* LUMIX Image Uploader starts up automatically on the computer if the supplied software "PHOTOfunSTUDIO Ver. 6.0" or later is installed. In other case, start up the menu by double-clicking the file “LUMIXUP.EXE" in the folder below: [My Computer] > [Removable Disk] > DCIM > AD_LUMIX (Windows) • Facebook is a registered trademark or trademark of Facebook, Inc. • YouTube is a registered trademark or trademark of Google Inc.

PHOTOfunSTUDIO

The PHOTOfunSTUDIO 8.0 Advanced Edition makes it possible to sort and organize photos and videos not only of those newly taken but also of those stored in your computer with quick start-up and fast read-in of images. Recorded videos can be edited with the Short Movie Story function and written into MPEG2 to burn onto a DVD disc. You can also enjoy making photos and videos slideshows with a variety of effects and use your iTunes music library as background music. It is also possible to put a title or add comments on the scene utilizing the information from the people's names registered in Face Recognition.

These functions are also available.

*1 The POWER O.I.S., Face Detection AF/AE, and Intelligent Exposure are automatically turned on in the iA Mode and can be turned on or off in the P/A/S/M Mode or some Scene Modes.

*2 The picture size may be reduced.

*3 The Intelligent ISO Control is automatically turned on in the iA Mode and can be turned on or off in the P/A Mode or some Scene Modes.

*4 Turn the Face Recognition ON and register the person with full-face portrait on the shooting menu in advance. Recognition performance varies greatly depending on shooting conditions, i.e., according to factors such as angles, facial expression and lighting, so operation under all conditions cannot be guaranteed. Because the camera searches for faces that are similar to registered faces, there are cases where the faces are not correctly recognized when the registered image and the shooting image varies much. When facial characteristics are similar, particularly between parents and their children or brothers and sisters, the camera may not distinguish the faces.

*5 With some subject and shooting conditions, it is just not possible to judge the best shooting details. When this happens, it is recommended that you shoot with the Scene Mode that best suits your purpose.

*6 In the iA Mode, the Night Portrait is not identified when the flash is turned off.

NOTE*1 / Recording conditions by CIPA standard / - CIPA is an abbreviation of [Camera & Imaging Products Association]. / - Temperature: 23 oC (73.4 oF)/Humidity: 50%RH when LCD monitor is on. / - Using a Panasonic SD Memory Card (32 MB). / - Using the supplied battery. / - Starting recording 30 seconds after the camera is turned on. (When the optical image stabilizer function is set to [ON].) / - Recording once every 30 seconds with full flash every second recording. / - Rotating the zoom lever from Tele to Wide or vice versa in every recording. / - Turning the camera off every 10 recordings and leaving it until the temperature of the battery decreases. / *2 / - These are standard times taken at a temperature of 23 oC (73.4 oF) and a humidity of 50%RH. / - The time available for recording varies depending on the environment, the interval between recordings, and the manner of use. / - Actual recordable time is the time available for recording when repeating actions such as switching the power supply [ON] / [OFF], starting/stopping recording, zoom operation etc. / *3 / - Maximum time to record motion pictures continuously with [AVCHD] is 29 minutes 59 seconds. (excluding when [SH] is set) / - Motion pictures in [MP4] can be recorded continuously for up to 29 minutes 59 seconds. Also, motion picture recorded continuously in [MP4] is up to 4 GB.

Reviews

DMC-ZS15 is rated
5.0 out of
5 by
3.

Rated 5 out of
5 by
Anonymous from
Quality with Great FeaturesRated high and it lives up to expectation. Takes great pictures for me. Separate vidio record button is nice. Mic picks up crisp sound. Takes quality MP4 movies. A great choice for both pictures and vidio. I feel like I have quality in my hand when the lense moves. The screen is bright and menus are large enough for my over 50 year old eyes to read. It is fun to use. Flash is good for a point and shoot but takes about a second to fire in low light. The flash has two modes: iAuto that covers most cases and off.

Date published: 2013-03-09

Rated 5 out of
5 by
Anonymous from
Very good p & sVery good p&s+ camera w/many adv features.

Date published: 2013-02-14

Rated 5 out of
5 by
Anonymous from
Traveler's FriendI took this camera on a recent trip to Oregon, and could not be more pleased with its preformance. It is a point and shoot camera with a huge optical zoom range and gets it gets the job done!
I did not want to lug my DSLR on this trip, and was able to keep this camera in a belt case. I generally kept the settings on totally automatic, and got beautifully exposed shots. The camera is quick to shoot, and I got great life from the battery. I always had plenty of charge left after a day of shooting, but always charged up every night, just to be safe.
We also have a Lumix DMC-TZ1 which we have used since 2007, and it still takes great shots. My wife used it on this trip. But the DMC-ZS15 is smaller, and outperforms it. It should, since the former is 5 years old! But our positive experience with the older camera let me in the direction of the newer model.
I could not be any more pleased. This camera will be my constant travel complanion.

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Service Request - If you need a product repaired and is NOT a TV, Microwave, Vacuum, or Massage Chair, you can use our Online Repair Request. There, you will be able to get a repair estimate, pay online, and track the repair status.

I am a professional photographer who is seriously considering switching to the Lumix mirrorless cameras. Does Panasonic have, or can you suggest, a web site that demonstrates how professional photographers are successfully using the Lumix professional cameras?

In conjunction with our Panasonic.com web site, our Sales and Marketing team also runs LUMIXLOUNGE.COM This site features work from Panasonic’s Luminary team of professional photographers who have migrated to the Lumx mirrorless cameras. The site also features schedules to live on-line and dealer events as well as convenient links to our latest firmware updates. Additional features to expand the site are already in progress.

Have more questions concerning your Panasonic camera?

Click here to visit the Panasonic Community to search for specific FAQs or tutorials for your product or ask questions directly to Panasonic or other customers.

How do I install firmware in my camera using an SD card?

Digital Still Camera Firmware Update Guide.

1) Preparation before attempting the update.

A. Make sure the camera's battery is completely charged. If the battery is not completely charged the firmware update will not begin. Format the SD memory card in the camera, then take a couple of pictures.

B. Turn off the camera.

2) Copying the Firmware to your memory card.

A. Download the latest firmware update for your model by clicking on the "Download Ver. X.X " link to a location on your computer (we recommend the "Desktop").

E."Drag" to Copy and Paste" the .bin file from the opened folder to the drive with the SD Card showing in your"My Computer" window for"PC" users and"Finder" or"Drive" in Macs. This will copy the file to the card.

F. If you choose to leave the SD Card in your camera, connect the camera to the PC with the USB cable. Turn the camera on and set it to"Playback" mode. Then select"PC" on the LCD screen. Drag the .bin file from the opened folder to the device that either says Panasonic or mass storage to complete the transfer.

G."SDXC cards, 32GB or larger, require special card readers. Depending on your PC, and the age of its operating system, you may not be able to directly write to such large cards. If your PC asks you to format the card, DO NOT, this is one indication that your system is not compatible with the newer larger memory cards. In this case a smaller card, 16GB or smaller should be used.

3) Updating the camera's firmware.

A. Turn the Camera off, insert the SD Card if you copied the firmware to the card while inserted into the computer.

B. Turn the Camera power on and press the"Playback" button. The camera's LCD screen should now be showing a screen asking if you desire to"Update" the firmware. Highlight"Yes" and press the"Menu/Set" button.

C. When the Camera has completed the firmware update it will turn itself off and then back on.

D. This completes the update process.

4) Confirming the update.

A. Turn the camera's power back on.

B. Set to"Playback" Mode.

C. Choose the"Setup" menu.

D. Select Version Disp.

Digital Still Camera Firmware Update Guide.

1) Preparation before attempting the update.

A. Make sure the camera's battery is completely charged. If the battery is not completely charged the firmware update will not begin. Format the SD memory card in the camera, then take a couple of pictures.

B. Turn off the camera.

2) Copying the Firmware to your memory card.

A. Download the latest firmware update for your model by clicking on the "Download Ver. X.X " link to a location on your computer (we recommend the "Desktop").

E."Drag" to Copy and Paste" the .bin file from the opened folder to the drive with the SD Card showing in your"My Computer" window for"PC" users and"Finder" or"Drive" in Macs. This will copy the file to the card.

F. If you choose to leave the SD Card in your camera, connect the camera to the PC with the USB cable. Turn the camera on and set it to"Playback" mode. Then select"PC" on the LCD screen. Drag the .bin file from the opened folder to the device that either says Panasonic or mass storage to complete the transfer.

G."SDXC cards, 32GB or larger, require special card readers. Depending on your PC, and the age of its operating system, you may not be able to directly write to such large cards. If your PC asks you to format the card, DO NOT, this is one indication that your system is not compatible with the newer larger memory cards. In this case a smaller card, 16GB or smaller should be used.

3) Updating the camera's firmware.

A. Turn the Camera off, insert the SD Card if you copied the firmware to the card while inserted into the computer.

B. Turn the Camera power on and press the"Playback" button. The camera's LCD screen should now be showing a screen asking if you desire to"Update" the firmware. Highlight"Yes" and press the"Menu/Set" button.

C. When the Camera has completed the firmware update it will turn itself off and then back on.

D. This completes the update process.

4) Confirming the update.

A. Turn the camera's power back on.

B. Set to"Playback" Mode.

C. Choose the"Setup" menu.

D. Select Version Disp.

Require further assistance?

Click here to visit the Panasonic Community to search for specific FAQs or tutorials for your product or ask questions directly to Panasonic or other customers.

For some reason I am not able to transfer the MPO files (3D format) from my camera to my pc using the supplied PhotofunStudio software. My JPEG and RAW images transfer without issue.

To resize your photos, perform the following steps.

Open "PHOTOfunSTUDIO" program.

After program opens click on the "Edit" icon at the top.

Select "Resize" in the drop down menu.

Click on select all. That will place a check mark in all boxes.

Click on the "Next" button.

Use the "Up/Down" arrows to the left in the to "Expansion/Reduction ratio" section to adjust how much you want to enlarge or reduce the picture(s).

Click here to visit the Panasonic Community to search for specific FAQs or tutorials for your product or ask questions directly to Panasonic or other customers.

How do I playback AVCHD lite files?

Panasonic supplies software with its AVCHD equipped cameras that can play back the motion video files. The most commonly used version of Windows Media Player will not normally play back AVCHD files (without additional video CODECs).

Require further assistance?

Click here to visit the Panasonic Community to search for specific FAQs or tutorials for your product or ask questions directly to Panasonic or other customers.

Why am I unable to view the photos on my camera after I have deleted some files from the SD card using the computer?

It is not recommended that you delete or modify any photos on your SD memory card using your PC if you plan to move them back to the camera. Doing so can damage the file allocation table and your camera will not be able to read the files. You should immediately copy the remaining photos from your SD card to your PC. After doing so, using your camera, reformat the SD card.

Require further assistance?

Click here to visit the Panasonic Community to search for specific FAQs or tutorials for your product or ask questions directly to Panasonic or other customers.

My camera's lens won't extend or retract. What do I do?

We recommend you try removing the battery from the unit for approximately 60 seconds and reinstall the battery. If your lens still will not open or close, we suggest you consider having your camera serviced.

Please include your name, address, telephone number, email address, copy of your purchase receipt (for warranty service), and a description of what is wrong with the unit. Freight collect shipments will not be accepted.

Panasonic is not responsible for damage that occurs in transit. All contents should be packaged for safe travel to the service center. Customer should use a reputable small package shipping company that is able to provide a package tracking number and insurance (if customer should so desire to insure their package).

Units that are abused, damaged, infested with insects, have corrosion, etc. will be placed out-of-warranty.

Once your unit arrives at the facility, you may contact us for status at:

Note: Please reference your Service Job number when contacting. You will be contacted if there is any cost you are responsible for.

Require further assistance?

Click here to visit the Panasonic Community to search for specific FAQs or tutorials for your product or ask questions directly to Panasonic or other customers.

My lens cover won't open or close. What do I do?

We recommend you try removing the battery from the unit for approximately 60 seconds and reinstall the battery. If you still find the lens cover will not open or close, you will want to consider having the camera serviced.

Please include your name, address, telephone number, email address, copy of your purchase receipt (for warranty service), and a description of what is wrong with the unit. Freight collect shipments will not be accepted.

Panasonic is not responsible for damage that occurs in transit. All contents should be packaged for safe travel to the service center. Customer should use a reputable small package shipping company that is able to provide a package tracking number and insurance (if customer should so desire to insure their package).

Units that are abused, damaged, infested with insects, have corrosion, etc. will be placed out-of-warranty.

Once your unit arrives at the facility, you may contact us for status at:

Note: Please reference your Service Job number when contacting. You will be contacted if there is any cost you are responsible for.

Require further assistance?

Click here to visit the Panasonic Community to search for specific FAQs or tutorials for your product or ask questions directly to Panasonic or other customers.

What should I do to correct a "System Error Zoom", "System Error Lens", or "System Error Focus" message on my camera?

We recommend you try removing the battery from the unit for approximately 60 seconds and reinstall the battery. If you still receive the "System Error *****" message you will want to consider having the camera serviced.

Please include your name, address, telephone number, email address, copy of your purchase receipt (for warranty service), and a description of what is wrong with the unit. Freight collect shipments will not be accepted.

Panasonic is not responsible for damage that occurs in transit. All contents should be packaged for safe travel to the service center. Customer should use a reputable small package shipping company that is able to provide a package tracking number and insurance (if customer should so desire to insure their package).

Units that are abused, damaged, infested with insects, have corrosion, etc. will be placed out-of-warranty.

Once your unit arrives at the facility, you may contact us for status at:

Note: Please reference your Service Job number when contacting. You will be contacted if there is any cost you are responsible for.

Require further assistance?

Click here to visit the Panasonic Community to search for specific FAQs or tutorials for your product or ask questions directly to Panasonic or other customers.

My camera won't power on. What can I do?

If you have a second battery, try it to see if you can power on the camera. If you dont have an extra battery and you're sure the battery you have is fully charged then the camera may need to be serviced.

Please include your name, address, telephone number, email address, copy of your purchase receipt (for warranty service), and a description of what is wrong with the unit. Freight collect shipments will not be accepted.

Panasonic is not responsible for damage that occurs in transit. All contents should be packaged for safe travel to the service center. Customer should use a reputable small package shipping company that is able to provide a package tracking number and insurance (if customer should so desire to insure their package).

Units that are abused, damaged, infested with insects, have corrosion, etc. will be placed out-of-warranty.

Once your unit arrives at the facility, you may contact us for status at:

Please include your name, address, telephone number, email address, copy of your purchase receipt (for warranty service), and a description of what is wrong with the unit. Freight collect shipments will not be accepted.

Panasonic is not responsible for damage that occurs in transit. All contents should be packaged for safe travel to the service center. Customer should use a reputable small package shipping company that is able to provide a package tracking number and insurance (if customer should so desire to insure their package).

Units that are abused, damaged, infested with insects, have corrosion, etc. will be placed out-of-warranty.

Once your unit arrives at the facility, you may contact us for status at: