Kayako for iOS Now Bigger, Better

We’re excited to announce that Kayako for iOS now supports the iPad with a beautiful large screen interface that lets you see more and do more, wherever you are.

Now you can carry your customers with you on any device. Kayako for iOS is now a universal app with an experience tailored for both the iPhone and iPad, including landscape wide screen support for both devices.

In this update

New: iPad and iPhone support in one universal app

New: Landscape support for both the iPad and iPhone

New: A new quick access menu to ticket actions and properties on the iPad

New: iCloud sync: sign in to your Kayako helpdesk on your iPhone and be logged in on your iPad automatically

Access all your departments and tickets

Reply to tickets, update ticket fields and add notes

View custom fields and file attachments

Support for ticket time tracking

Star tickets to bookmark them for quick reference

Offline caching lets you view fetched tickets when offline

Search for tickets across the helpdesk

One-tap access to saved ticket searches (filters)

Use gestures to fly through views and tickets

Get the app

The new universal Kayako for iOS app is available in the App Store now. Take your customers with you – wherever you go.

Involved in Kayako's product and business strategy, and always working closely with the dev team on the product roadmap.

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http://www.chrisrouse.us/ Chris Rouse

Still no support for viewing assigned tickets from the app?

Alvaro

Hi, how can I get it? It seems that it’s not available yet, isn’t it?

http://www.twitter.com/jmedwards Jamie Edwards

Hi Alvaro – it has been live in the App Store for a couple of weeks now. Don’t forget, this is a universal app: the same app is used on the iPhone and the iPad, and the appropriate interface will be loaded for each device.

Alvaro

I know I have versuin 2.0.0 running on both devices. You updated it on may 23rd, right? I thought you updated it again, but this post remains to the version that i have.

Louis

Does this also work with the downloaded versions of the Kayako software?