Talking the Walk Series Case 6: Bad Day for a Bad Day

Yvonne’s mom is sick, and angry, and takes it out on her. Her E&C team includes old-school employees who “tell it like it is” and younger employees who expect more “consideration.” Something’s gonna give. When will Yvonne boil over? Who will get burned, and how?

What will the E&C team do next? How would your team handle this situation?