If you are having trouble registering for My TELUS, here are a few common reasons why that may happen and their solutions.

If you are a Business Solutions customer and unable to register your account, you can either call 1-800-361-3311 and one of our agents will be happy to assist or fill out a registration callback form and an agent will respond within 2 business days.

Step 2a: Verification code

To confirm your identity, we’ll send you a 6-digit verification code.4. Select the email or phone number where you would like to receive it5. Choose whether your prefer to receive your verification code via text, email or automated phone call6. Select Send code

Step 2b: Verification code

Enter your 6-digit verification code.7. You will either receive a text, email or phone call with a 6-digit phone code8. Enter the code, and select Submit code

Tip: If you didn't receive a code, try resending it or select a different contact method.

Step 3: Create a profile

Once your verification code has been entered and we’ve confirmed your identity, you’ll be asked to create your profile.9. Enter your first name and last name10.Create your password

Tip: Create a strong password. Your password must be 8 characters or longer with a mix of numbers, lowercase and uppercase letters.

Select a security question and give your answer. Your security question will be used in case you forget your email/username. Make sure you select a question you won’t have trouble remembering the answer for

Select Create account

Step 4: Confirmation

This is your last step. Once you’ve successfully provided all the necessary information needed to create a My TELUS profile you will see a success message letting you know your profile has been created.

From here, you can either proceed to your "Overview" page or link additional TELUS services to manage all your accounts under one profile.