He said: “She has and is promoting the library service to the local community as something important in their lives.

“Storytime has become very popular – large numbers attend to listen to her.

“She reacts to everyone the same, with a smile. Excellent customer care is praised, every visitor is made welcome.

“She is well respected by our community and I believe she deserves this recognition.

“She works beyond the call of duty and nothing is too much trouble to do for them.”

The second award presented by Reading Borough Council chief executive Michael Coughlin went to Clare Wilmarsh, a customer service advisor, who was nominated by a member of the public for being “calm, cool and extremely helpful, going out of her way to find someone to help”.

Karen Lawrence-Pardy also called the council to praise her, saying: “She is a truly marvellous, valuable and dedicated member of staff.

“From the very outset of speaking to her, whether it is an inquiry or the need of constructive help, her attitude is utterly unique.”