Tesco.net e-mail service privacy policy

Tesco is committed to protecting your privacy. This Privacy Policy explains how all personal information collected via the Tesco.net email service is used.

If you have any queries or requests concerning your personal information please contact us at support@tesco.net.

INFORMATION COLLECTED

Tesco collects the details provided by you on registration together with information we learn about you from your use of our service and your visits to the Tesco.net website (the “Website”) and other sites accessible from it.

We may collect additional information you provide when giving us feedback or completing profile forms. We also monitor customer traffic patterns and site use which enables us to improve the service we provide.

USE OF YOUR INFORMATION AND PREFERENCES

We will use your information to:

provide you with the Tesco.net email service;

understand our customers and improve our service;

unless you indicate otherwise, contact you with offers and information about products and services of interest to you and your family.

We like to hear your views to help us improve our service. From time to time, we may contact you for customer research purposes. Again, if you do not want to be contacted for these purposes, please make your choice as part of the registration process.

Please note that there may be instances where it may be necessary for us to communicate with you, in any event, for administrative or operational reasons relating to our service.

DISCLOSURES OF YOUR INFORMATION

We would like to reassure you that your details are safe and will never be released to companies outside the Tesco Group for their marketing purposes, except in connection with a transfer of all or substantially all of the business or assets that concern the Tesco.net email service.

We will share your information and data with our service providers solely for the purpose of providing the Tesco.net email service to you. These service providers are authorised to use your information or data only as necessary to provide these services to us. In such cases we will also ensure that such service providers adopt appropriate confidentiality and security measures.

We will share your details among Tesco companies at home and abroad (e.g. Tesco Personal Finance) and businesses that process this information on our behalf (e.g. printers who need certain details to print mailings).

We may also use and share information relating to groups of customers, without identifying individuals, to learn more about customer behaviour and find ways of enhancing our service.

We may co-operate with any court, tribunal, regulatory body, police authority or other similar authority in any investigations or proceedings concerning you or your use of the Tesco.net email service. This may include disclosing communications transmitted via this service to the authorities.

OTHER WEBSITES

The Website may contain links to other web sites which are outside our control and are not covered by this Privacy Policy. If you access other sites using the links provided, the operators of these sites may collect information from you which will be used by them in accordance with their privacy policy, which may differ from ours.

ADVERTISING

We partner with third parties to display and manage advertising on the Website. Our third party partners may use technologies such as cookies to gather information about your activities on those properties in order to provide you advertising based upon your browsing activities and interests. If you wish to not have this information used for the purpose of serving you interest-based ads, you may opt-out by clicking http://www.networkadvertising.org or http://preferences-mgr.truste.com. Please note this does not opt you out of being served ads. You will continue to receive generic ads.

Advertisers and sponsors are responsible for ensuring that material submitted for inclusion on the Tesco.net email service or the Website complies with relevant laws and codes. We will not be responsible for any error or inaccuracy in advertising and sponsorship material.

COOKIES AND WEB BEACONS

We and/or our advertising partners, affiliates, analytics and service providers use technologies such as cookies, beacons, tags and scripts. These technologies are used in analyzing trends, advertising auditing and reporting, content personalization, administering the sites, tracking users’ movements around the site, and gathering demographic information about the user base as a whole. We or our partners may receive reports based on the use of these technologies by these companies on an individual as well as aggregated basis.

We use a system of classifying the different types of cookies which we use on the Website, or which may be dropped by third parties through the Website. The classification was developed by the International Chamber of Commerce UK and explains more about which cookies we use, why we use them, and the functionality you will lose if you decide you don't want to have them on your device.

What is a cookie?

Cookies are text files containing small amounts of information which are downloaded to your personal computer, mobile or other device when you visit a website. Cookies are then sent back to the originating website on each subsequent visit, or to another website that recognises that cookie. Cookies are useful because they allow a website to recognise a user’s device.

Persistent cookies - these cookies remain on a user’s device for the period of time specified in the cookie. They are activated each time that the user visits the website that created that particular cookie.

Session cookies - these cookies allow website operators to link the actions of a user during a browser session. A browser session starts when a user opens the browser window and finishes when they close the browser window. Session cookies are created temporarily. Once you close the browser, all session cookies are deleted.

Cookies do lots of different jobs, like letting you navigate between pages efficiently, remembering your preferences, and generally improve the user experience. They can also help to ensure that adverts you see online are more relevant to you and your interests.

Cookies used on our website

A list of all the cookies used on the Website by category is set out below.

Strictly necessary cookies

These cookies enable services you have specifically asked for. For those types of cookies that are strictly necessary, no consent is required.

These cookies are essential in order to enable you to move around the Website and use its features, such as accessing secure areas of the Website. Without these cookies services you have asked for cannot be provided.

Performance cookies

These cookies collect anonymous information on the pages visited. By using the Website, you agree that we can place these types of cookies on your device.

These cookies collect information about how visitors use the Website, for instance which pages visitors go to most often, and if they get error messages from web pages. These cookies don’t collect information that identifies a visitor. All information these cookies collect is aggregated and therefore anonymous. It is only used to improve how the Website works.

Functionality cookies

These cookies remember choices you make to improve your experience. By using the Website, you agree that we can place these types of cookies on your device.

These cookies allow the Website to remember choices you make (such as your user name, content preferences, language or the region you are in) and provide enhanced, more personal features, and are also used for authentication purposes. These cookies can also be used to remember changes you have made to text size, fonts and other parts of web pages that you can customise. They may also be used to provide services you have asked for such as watching a video. The information these cookies collect may be anonymised and they cannot track your browsing activity on other websites.

Targeting or advertising cookies

These cookies collect information about your browsing habits in order to make advertising relevant to you and your interests.

These cookies are used to deliver adverts more relevant to you and your interests. They are also used to limit the number of times you see an advertisement as well as help measure the effectiveness of the advertising campaign. They are usually placed by advertising networks with our permission. They remember that you have visited a website and this information is shared with other organisations such as advertisers. Quite often targeting or advertising cookies will be linked to site functionality provided by the other organisation.

Behavioural advertising and online privacy

A guide to behavioural advertising and online privacy has been produced by the internet advertising industry which can be found at www.youronlinechoices.eu. The guide contains an explanation of the IAB’s self-regulatory scheme to allow you greater control of the advertising you see.

Using browser settings to manage cookies

The Help menu on the menu bar of most browsers will tell you how to prevent your browser from accepting new cookies, how to have the browser notify you when you receive a new cookie and how to disable cookies altogether. You can also disable or delete similar data used by browser add-ons, such as Flash cookies, by changing the add-on's settings or visiting the website of its manufacturer. If you reject cookies, you may still use our site, but your ability to use some features or areas of our site may be limited.

However, because cookies allow you to take advantage of some of the Website’s essential features, we recommend you leave them turned on. If you leave cookies turned on, remember to sign off when you finish using a shared computer.

ACCESS RIGHTS

You have a right to access the personal data that is held about you. To obtain a copy of the personal information Tesco holds about you, please write to us at the following address: Privacy Officer, Corporate Secretariat, Tesco House, Shire Park, Kestrel Way, Welwyn Garden City, AL7 1GA enclosing your postal details and a cheque for £10 payable to Tesco Stores Limited.