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Prices are provided by our partners, and reflect average nightly room rates, including taxes and fees that are fixed, known to our partners, and due at time of booking. Other miscellaneous taxes and hotel fees which are not fixed or due at time of booking may be payable at the property at time of stay. Please see our partners for more details.

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famjamvacay

51

Disappointed in room

My room was very clean, but the table looked like it was bought at a garage sale...lots of marks. The location is great and breakfast was fine. The front desk staff seemed overworked and kind of unhappy. I am rewards member and have stayed in much nicer hotels. Not planning on staying there next year for my business.More

Thank you for taking the time to give us your feedback. We are sorry to hear that you did not enjoy your stay. I'm sure you noticed that our public areas are currently being remodeled and I just wanted to let you know that we will be starting our guest rooms in the fall. All furnishings and fixtures will be replaced at that time. We also apologize if our staff seemed a bit harried. Sometimes, like any other business, things happen and we find ourselves short staffed, but that shouldn't come across to our guests and we are so sorry that in your case, it did.

Report response as inappropriateThank you. We appreciate your input.

This response is the subjective opinion of the management representative and not of TripAdvisor LLC

All reviewsoutlet mallroom was cleanhotel is locatedwould stay here againattending a conferencenice stayfree breakfastthe staff was friendly and helpfullocation is greatup to dateosageoutletspillowslakeozarksmokeys

Review tags are currently only available for English language reviews.

I don't really have much to say positive about the hotel other than the staff was friendly and the breakfast was free. Oh and the internet was fast. Otherwise:

Room was not very clean: Hair on top of washcloth on sink. Hair in sink. Hair in bathtub.

Room needed to be refreshed: The king size mattress had worn out in the 2 spots people sleep. I tried to sleep in the middle to not sleep in a divot. The sheets were full of pills meaning they had been used way too many times without being replaced with new linens. This was really the worst part as it makes you question the cleanliness of the sheets and the room altogether.

Room needs to be renovated: There were lights aimed at empty places in the room and just a mismatch of furniture.

The gym and pool were closed for renovations, so hopefully the guest rooms follow.

Stayed: February 2018, travelled on business

Value

Rooms

Service

Ask Jdp107 about Holiday Inn Express Osage Beach - Lake of the Ozarks

Thank Jdp107

This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

I realize that you have many options for lodging and I appreciate you choosing our property!

I am glad that you find our welcoming staff pleasant to deal with. It is also good to know that the WiFi was efficient. However, I am sorry that the overall maintenance of the room and its amenities let you down.

I have shared your feedback with our management and planning team and will be used as a reference for discussions for enhancements.

Your loyalty is important and we would love to continuously serve you in your future travel plans.

Regards,

Anne ACase ManagerIHGService

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC

We stayed at the HI Express December 2, 2017. Nice hotel, within walking distance of the outlet malls and shares a parking lot with Miner Mike's restaurant/kids place. Lobby was nice, and breakfast area was clean and newly renovated.

Room was clean and what you'd expect at HI Express. Best shower head and pressure around are one of the things I love about HI Express. Good selection of channels including HBO and showtime. I like the plug ins in the lamps by the nightstand in between the beds...very convenient.

Only downside was no wall thermostat. It had one of those stand alone units by the window/bed that wasn't working very well. When it was working, it froze you out since it was so close to the bed and blew directly on you.

All in all, a good value and I'd stay again.

Stayed: December 2017

Ask Gary G about Holiday Inn Express Osage Beach - Lake of the Ozarks

Thank Gary G

This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

Was in the area attending a conference. This is a very nice location if attending a conference at the Tan-Tar-A resort. This property is much more up to date then the resort. The front desk staff was very friendly and helpful. The room was clean and nice. Everything was in working order in the room. A room on the second floor is great - gives parking options to the guest - option to park on the 2nd level or park on the 1st level. If in the area again I will stay at this property.

Stayed: August 2017, travelled on business

Ask Rob P about Holiday Inn Express Osage Beach - Lake of the Ozarks

Thank Rob P

This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

Nice older Holiday Inn property. Staff was very helpful. Room was clean and breakfast great. Wifi worked great. Disappointed in size of pool, very shallow, and lack of laundry facilities. But I would stay here again.

Stayed: July 2017, travelled with family

Ask D B about Holiday Inn Express Osage Beach - Lake of the Ozarks

Thank D B

This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

I will not be returning to this Holiday Inn Express. The hotel was run down, not up to Holiday Inn Express standards. There's a big bump when pulling in the driveway. Parking is on a hill. Room was dirty. Was given queen bed instead of king. Shower was crappy. We had 3 cockroaches. So we changed rooms only to have cockroach in that room as well. Workout room is tiny. Positives notes: staff was friendly even when we changed rooms. Breakfast was up to Holiday Inn standards. Indoor pool would be nice for kids (given its only 4ft deep).

We appreciate you taking the time to tell us about your stay. Feedback like yours helps us understand what areas we need to be focusing on. I would like to take a moment to address some of your concerns. We are beginning renovations later this year. This top to bottom remodel will update all of our guest rooms and common areas in the new modern Holiday Inn Express style. We do offer an offsite fitness center for our guests to use free of charge since the size of our room doesn't allow for weights alongside our 3 new cardio machines. We also understand that wheelchair accessible showers aren't loved by everyone. As discussed at check in, your reservation was made through a third party site that booked you into that room type. We absolutely would have moved you to a different room your first night if one had been available. Being located in the Ozark Mountains has create some unique challenges for us. The grade of our parking lot is one of them. Being surrounded by nature is another one. The insect in the picture you posted is a cardiophorous beetle, not a cockroach. They are very common in the Ozarks this time of year, and despite the fact that we have the inside of building treated every month, as well as the outside 1 to 2 times a year as needed, they are sneaky and sometimes make it by us. We appreciate your kind words regarding our staff, breakfast and pool. We would love for you to reconsider and give us second try. Call us direct and we will make certain that you get the room type you prefer.

Report response as inappropriateThank you. We appreciate your input.

This response is the subjective opinion of the management representative and not of TripAdvisor LLC