topic Re: Roku Premiere - Internet Network Troubleshooting in Network - Wireless & Wired Connectionshttps://community.roku.com/t5/Network-Wireless-Wired-Connections/Roku-Premiere-Internet-Network-Troubleshooting/m-p/548496#M5673
<P>Hello Danny,&nbsp;</P><P>I did reboot the Roku system, but it still has the same problem.</P><P>Shane</P>Thu, 19 Mar 2020 17:51:42 GMTshanefisher862020-03-19T17:51:42ZRoku Premiere - Internet Network Troubleshootinghttps://community.roku.com/t5/Network-Wireless-Wired-Connections/Roku-Premiere-Internet-Network-Troubleshooting/m-p/548475#M5667
<P>Hello, I bought the Roku Primere about a month ago now.&nbsp; It has worked fine until a few days ago.&nbsp; The internet connection is strong here in the office for the iPad, Mac computers, and everything else (and even where the Roku box is located).&nbsp; The Roku box is located quite a distance from the Internet router (but as stated before it was working fine and there were no poor Internet connection issues).&nbsp; But it keeps stating that there is a poor Internet connection.&nbsp; It has not had this problem before.&nbsp; Please advise.&nbsp;&nbsp;</P>Thu, 19 Mar 2020 16:18:20 GMThttps://community.roku.com/t5/Network-Wireless-Wired-Connections/Roku-Premiere-Internet-Network-Troubleshooting/m-p/548475#M5667shanefisher862020-03-19T16:18:20ZRe: Roku Premiere - Internet Network Troubleshootinghttps://community.roku.com/t5/Network-Wireless-Wired-Connections/Roku-Premiere-Internet-Network-Troubleshooting/m-p/548491#M5672
<P><LI-USER uid="244320"></LI-USER>&nbsp;</P>
<P>Thanks for the note.</P>
<P>We would recommend rebooting your wireless router and Roku device.</P>
<P>In addition we would also recommend checking out some wireless troubleshooting tips on our Support page here:&nbsp;<BR /><A href="https://support.roku.com/article/213122277-tips-for-improving-the-wireless-connection-to-your-roku-streaming-device" target="_blank">Tips for improving the wireless connection to your Roku® streaming device</A></P>
<P><BR />Thanks,<BR />Danny</P>Thu, 19 Mar 2020 17:43:08 GMThttps://community.roku.com/t5/Network-Wireless-Wired-Connections/Roku-Premiere-Internet-Network-Troubleshooting/m-p/548491#M5672RokuDanny-R2020-03-19T17:43:08ZRe: Roku Premiere - Internet Network Troubleshootinghttps://community.roku.com/t5/Network-Wireless-Wired-Connections/Roku-Premiere-Internet-Network-Troubleshooting/m-p/548496#M5673
<P>Hello Danny,&nbsp;</P><P>I did reboot the Roku system, but it still has the same problem.</P><P>Shane</P>Thu, 19 Mar 2020 17:51:42 GMThttps://community.roku.com/t5/Network-Wireless-Wired-Connections/Roku-Premiere-Internet-Network-Troubleshooting/m-p/548496#M5673shanefisher862020-03-19T17:51:42ZRe: Roku Premiere - Internet Network Troubleshootinghttps://community.roku.com/t5/Network-Wireless-Wired-Connections/Roku-Premiere-Internet-Network-Troubleshooting/m-p/548663#M5679
<P><LI-USER uid="244320"></LI-USER>&nbsp;</P>
<P>Thanks for the update.</P>
<P>Have you tried the troubleshooting steps provided on our Support page here:&nbsp;<A href="https://support.roku.com/article/213122277-tips-for-improving-the-wireless-connection-to-your-roku-streaming-device" target="_blank" rel="nofollow noopener noreferrer">Tips for improving the wireless connection to your Roku® streaming device</A></P>
<P>If you are still unable to resolve your issue, p<SPAN>lease send me a PM with your Roku account email address, and include the serial number of the Roku device from&nbsp;Settings&gt;System&gt;About. I'll be able to assist you further from there.<BR /><BR /></SPAN></P>
<P><SPAN>Thanks,<BR />Danny</SPAN></P>Fri, 20 Mar 2020 17:24:01 GMThttps://community.roku.com/t5/Network-Wireless-Wired-Connections/Roku-Premiere-Internet-Network-Troubleshooting/m-p/548663#M5679RokuDanny-R2020-03-20T17:24:01ZRe: Roku Premiere - Internet Network Troubleshootinghttps://community.roku.com/t5/Network-Wireless-Wired-Connections/Roku-Premiere-Internet-Network-Troubleshooting/m-p/548837#M5699
<P>I’m having same issue on all 3 of my 43” Roku TVs. &nbsp;Lost internet connectivity last night. &nbsp;All other devices on router have good internet speeds +10MBs upload. &nbsp;Rebooted router twice now and did 3 factory resets on TV to see if I could resolve but still can’t connect. &nbsp;Can usually I initially connect with two check marks on Wi-Fi and internet; but when I do connection test I fail on internet. &nbsp;I also tried to connect hotspot through smart phone to isolate whether an ISP issue or not but doesn’t work either. &nbsp;Have been running these 3 TVs for months without issue and wondering if they were impacted by an update.</P><P>****solved. &nbsp;Checking parental controls on router seems to have solved it****</P>Sat, 21 Mar 2020 18:42:25 GMThttps://community.roku.com/t5/Network-Wireless-Wired-Connections/Roku-Premiere-Internet-Network-Troubleshooting/m-p/548837#M5699Rej12020-03-21T18:42:25ZRe: Roku Premiere - Internet Network Troubleshootinghttps://community.roku.com/t5/Network-Wireless-Wired-Connections/Roku-Premiere-Internet-Network-Troubleshooting/m-p/549075#M5720
<P>Hello, I'm having the same issue, my Roku just disconnected from the internet, worked with RCN all my internet is fine and connected on every device but the Roku ( laptop, ipad, phones) please advise how to get the Roku to connect again?&nbsp;</P>Sun, 22 Mar 2020 20:55:40 GMThttps://community.roku.com/t5/Network-Wireless-Wired-Connections/Roku-Premiere-Internet-Network-Troubleshooting/m-p/549075#M5720eringro2020-03-22T20:55:40ZRe: Roku Premiere - Internet Network Troubleshootinghttps://community.roku.com/t5/Network-Wireless-Wired-Connections/Roku-Premiere-Internet-Network-Troubleshooting/m-p/549996#M5829
<P><LI-USER uid="245428"></LI-USER>&nbsp;</P>
<P>Thanks for the note.</P>
<P>I would recommend checking out our Support page for troubleshooting issues here:&nbsp;<A href="https://support.roku.com/article/208755728-what-should-i-do-if-i-cannot-connect-to-my-home-network-or-the-internet-" target="_blank">What should I do if I cannot connect to my home network or the internet?</A><BR /><BR />- Have you ensured your router is broadcasting a 2.4GHz Wi-Fi network for the device to connect to? The Roku Express is only compatible with wireless b/g/n networks on the 2.4 GHz spectrum.&nbsp;<BR />- Have you tried changing the wireless broadcast channel on the router to see if this will allow your device to connect?&nbsp;<BR />- Have you tried moving the device closer to your router to see if you can get connected?&nbsp;<BR /><BR />If those things still aren't helping, feel free to send me a PM with your Roku account email address and the serial number of your Roku from Settings&gt;System&gt;About and I'll be able to assist you further from there.</P>
<P><BR />Thanks,<BR />Danny</P>Thu, 26 Mar 2020 16:20:45 GMThttps://community.roku.com/t5/Network-Wireless-Wired-Connections/Roku-Premiere-Internet-Network-Troubleshooting/m-p/549996#M5829RokuDanny-R2020-03-26T16:20:45ZRe: Roku Premiere - Internet Network Troubleshootinghttps://community.roku.com/t5/Network-Wireless-Wired-Connections/Roku-Premiere-Internet-Network-Troubleshooting/m-p/555324#M6326
<P>I’m having the same issue. It’s not a WiFi issue.&nbsp;</P>Wed, 15 Apr 2020 15:07:40 GMThttps://community.roku.com/t5/Network-Wireless-Wired-Connections/Roku-Premiere-Internet-Network-Troubleshooting/m-p/555324#M6326Eheiny862020-04-15T15:07:40ZRe: Roku Premiere - Internet Network Troubleshootinghttps://community.roku.com/t5/Network-Wireless-Wired-Connections/Roku-Premiere-Internet-Network-Troubleshooting/m-p/558324#M6552
<P>I'm have the same issue but I have Roku Premiere.&nbsp; I purchased about week ago. We setup everything was work fine until Friday. No CONNECTION not even the roku display when it comes on. I have did all trouble shooting steps even tried on on two other tv still nothing.PLEASE HELP&nbsp;</P>Sun, 26 Apr 2020 16:02:58 GMThttps://community.roku.com/t5/Network-Wireless-Wired-Connections/Roku-Premiere-Internet-Network-Troubleshooting/m-p/558324#M6552Mimi202020-04-26T16:02:58Z