I tried to submit a request on your Zendesk, but it will not let me select a plugin and therefore will not let me submit a request, since it is a required field. I will submit the extended question here. I need a response as soon as possible, please.

Hello, I submitted this question via the CodeCanyon discussion page, but I figured that this would get me a quicker response.

A year or two ago, I customized our theme to use the “Featured Image” feature to manage out post images on our blog. I modified the single_post.php file to insert the featured image at the top of each post. I also modified one of the theme files to pull the featured image into the blog and portfolio entries for each post.

About a month ago, though I’m not sure what changed, the thumbnails on the main page of my site stopped showing up. After some investigation, I discovered that if I regeneration the thumbnails using the “Regenerate Thumbnails” plugin, they would show up. However, when I create a new post, I have to regenerate that image to get it to show up on my main page. It used to show up automatically, without the extra step.

Another factor is that the image shows up without any extra step inside the post (the one I customized this by editing the single_post.php), but the image that is pulled through the theme processes from the “Featured Image” feature fails to show up without the “Regenerate Thumbnail” command. I have not updated my theme in quite a while, so I suspect the plugin first.

I am not sure exactly what the problem is, but I suspect it may have something to do with one of the new versions of Theia that came out in the last few months.

Could you please give us an email with admin credentials at contact@wecodepixels.com? It would also be helpful if you could copy the content of your previous message with the description of your issue inside the email.

Still waiting for a reply on this. I sent the admin credentials on March 16, and a followup email asking for a status update on March 26. The username I created for the task has not been used at all. What’s going on?

The plugin regenerates the thumbnails automatically, so it should be okay. But I suggest dropping us a ticket at http://wecodepixels.zendesk.com and we’ll send you a trial version to try out. If it works properly, then you can purchase a license here.

*I was try with default theme: not working… *I was try with my theme: not… *I was try with and without other plugins: not… *I was try with different service provider (hosting) + different domain: and not working again

And i was write to support 2 days ago… im waiting any help about this situation… anyone can help me please?

We will gladly assist you in this matter. Please open a ticket over at http://wecodepixels.zendesk.com and we will get back to you shortly. If you have already done so, please tell us your ticket number and we will prioritize your request.

Pre-purchase question: I have a slider that sets the image as a background, is full-width, but fixed height. So depending on the screen size, it shows differently. From my understanding, this plugin will not help with this, as the image is not being cropped, just displayed as the background image.

Will your plugin help with this situation? I don’t believe it will, just hoping it can…

I believe you’re in luck. That slider is using “background-size: cover;” which is supported by our latest version. You can go ahead and purchase a license and contact us if any issue comes up. Ultimately we can provide a refund if it doesn’t work with your slider.

Haha I’m really happy to hear that! Remember that if you stumble into any issues you can submit a ticket here as we reply much quicker: https://wecodepixels.com/submit-a-support-request/ And of course if you are satisfied with the plugin, we would love it if you could post a rating/review as well. Cheers!

We have accepted your refund request, as discussed. There probably was an incompatibility between our plugin and your theme or setup. We do our best to make the plugin work with virtually all themes and plugins, and hopefully this specific issue will be fixed in the future.