Hi All. We've been watching your feedback and have identified an issue where the Pik apps load automatically and interrupts you while you are watching an app like Netflix or Youtube that we are working to fix. Currently I don't have an ETR to report but it's something we've prioritized.

In the meantime, please consider using the following steps to mitigate the issue:

- Double tap the Home button on the remote (button in upper left corner of the remote right below the mic label) bringing up a screen showing active apps.

- Kill all active apps (push down on the remote and click Ok on Dismiss) other than the 3rd party app you are currently viewing (e.g. Netflix or Youtube) and Pik, and then return to the 3rd party app you wish to use, the viewing experience will no longer be interrupted by the Pik app relaunching.

This step is to be repeated for every subsequent occurrence of the issue.

We apologize for the experience but we're working on a fix. Stay tuned!

In the meantime, please consider using the following steps to mitigate the issue:

- Double tap the Home button on the remote (button in upper left corner of the remote right below the mic label) bringing up a screen showing active apps.

- Kill all active apps (push down on the remote and click Ok on Dismiss) other than the 3rd party app you are currently viewing (e.g. Netflix or Youtube) and Pik, and then return to the 3rd party app you wish to use, the viewing experience will no longer be interrupted by the Pik app relaunching.

I tried the solution you presented here.. but Netflix is still stopping periodically. The only difference is pik TV is no longer launching itself when Netflix stops.

i would love to know any more of these tricks, or if theres a manual that lists more of these kinds of things please let me know. it drives me crazy that i dont know any of these things and i cant find any documentation about it. thanks

I'm having the same issue. Even after receiving a new Pik Tv Box, Netflix stops after about 10 mins. Youtube stops occasionally, but I see the loading circles then it resumes...seems like a brief loss of connectivity.

What role do you play in this announcement? You sound very official in your instructions. But if there's a bug in the update that makes the product almost unusable why isn't Telus rolling it back?

And unless I'm mistaken if you uninstall an update without also turning off auto-update for the app it will just reapply the broken update. And if you turn off auto-update you'll miss the fix when and if it ever gets released.

I haven’t announced anything @dru has not already stated. Due to the severity of the bug you can assume it’s a priority to fix. Normally it seems the PikTV app is updated every few months otherwise.

An end user can rollback an update as it’s software. Just like any OS platform the end user is responsible to do it. It’s a quick temp fix, till a new release is posted. Telus always has been posting on the forums once a new release is out.

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I was having the same issue so they sent not one but two replacement boxes. None of them solved the problem and I am back to where I started. I agree with previous posters. We are testing a beta app for Telus and nothing more. This whole experience has been nothing short of extremely frustrating.

I'm also having the same issue on my two boxes. Even after factory reset, when watching Netflix, it goes randomly freezes on grey/red static whilst audio plays for another few seconds before the whole Pik box reboots. This wasn't an issue before, I surmise its related to Nougat? How did this even past testing Telus?

I have never encountered that kind of crash with my Pik TV box. There is likely some unique set of conditions that have to be met for that specific crash to trigger. I've had Netflix stop after a while but it's quite infrequent.

The solution to the netflix red/gray static issue with freeze/audio and then reboot is to roll back to the last version of Netflix build 2424. The latest build 2440 is causing this issue. As to whether this is Telus or Netflix as the root cause, it's up to them to figure it out.

If you don't want to install from an unknown source like apkmirror.com, then just uninstall the update and it will revert back to the embedded ROM version build 1965.