UPS Store / fraudulent charges

Worst customer service ever!!! Ups store 190 haverhill st methuen, ma 01844. 1/13/16. I had to report this store because that is actually how bad they are in there! I have been twice now, the first time they charged us $1.00 for tape to tape the box, which no ups store ever has, but we paid and that was that. So we went again today and taped the box, now they want to charge us $2.00 to tape the label! I called customer service this is not even allowed! They never charge! So this store is doing illegal charges! They were laughing and waving making fun of my fiance. I called to speak to the manager he wouldn't give me his name and hung up on my face. I was so nice too! This is just wrong what they are going over there! Hopefully me filing the complaint with the company I will get somewhere so others do not get fraudelantly charged! Save yourself the aggravation and take the extra time to go to ups in salem, nh!