Bluetooth Speakers FAQ

Q. Why do I experience static on my speaker sometimes?
A. Charging the speaker while trying to play music may cause static. A Bluetooth speaker with low battery power may also cause static. Additionally, if your playback device and Bluetooth speaker are close to 30 feet apart, static could occur.

Q. Why can I not make a connection with my Bluetooth speaker?
A. Look at the playback device (such as your smartphone) to see if it has Bluetooth connectivity enabled. Bluetooth must be turned on with the playback device. Also, make sure your playback device is using the latest version of Bluetooth software.

Q. What’s the best location for the Bluetooth speaker to receive the best audio quality?
A. Most Bluetooth speakers achieve optimum performance when placed on a hard surface where they won’t wobble. Placing the speaker on a carpet may muffle the sound. To produce improved bass sounds, try placing the Bluetooth speaker near a wall.