"children left sitting on main A and E floor ."

Took an 8 yr old with breathing difficulties after an injury to the chest on a Friday tea time. They shut the children's A and E at 7pm because they only had one member of staff to man the station and could not work alone with parents present. Children, mothers and babies were sitting on the main A & E floor because there were no seats. It was too hot. Windows do not open. Like a greenhouse. No one saw my child for 3 and a half hours ( supposed to be 40 mins for an initial assessment )- no triage, no obs and no pain killers offered. I had to beg a doctor to see my child. Staff looked like they had lost the will to live and begged me to complain on their behalf. Staff tell me that this is normal.