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Service and Repair

For laser gas detection products, Axetris offers high-quality repairs done by qualified professionals. Axetris operates service and repair centers at its Swiss headquarters in Kaegiswil, as well as at its sales office in Shanghai, China.

Headquarters Switzerland
Axetris is committed to offer high quality repair and service support to its OEM customers worldwide. We are driven by the philosophy that the success of our OEM customers depends on providing a quick and efficient service response to their industrial customers.

Acting on this philosophy, Axetris has established a dedicated service infrastructure at our headquarters in Kaegiswil, Switzerland. Repairs are carried out by qualified Axetris engineers, according to our strict quality guidelines.

The service center is located in an ISO-Class 8 cleanroom, and a complete range of repair and upgrade services are available to Axetris customers:

Service Level

Typical Scope of Service

Level 1

Basic Mechanical Repairs

Level 2

Software Upgrade and Check

Level 3

Major repairs not including opto-electronics, e.g. gas cell exchange

Level 4

Major repairs including opto-electronics

Level 5

Major repairs for non-standard products

All repairs are done exclusively with original parts to ensure the same high quality standard as for new products.

China Service and Repair Center
To support its large and ever-growing base of OEM customers in China, Axetris operates a service and repair center at its Shanghai facility since April, 2016.