Organizations are redesigning IT operations to better meet the demands of external customers. That is creating the need to redefine job roles, but many organizations lack sufficient skills on staff in such areas of analytics and data management.

That’s the conclusion of a new study, “As Tech Management Structures Change, Roles Become More Strategic and Externally Focused,” by Forrester Research. The report by Marc Cecere, vice president at Forrester Research and the principal analyst serving CIOs, examines how key roles in IT will change over the next five to seven years.