Service automates calls for Serbian EMS

Microsoft announces its Lync 2010 service is selected by Institute for EMS in Novi Sad, Serbia

NOVI SAD, Serbia — EMS' services needed an upgrade, as patients calling for assistance had their details taken down on paper and then delivered to teams in the field via radio station or phone. The quality of the service was poor due to this situation, and it needed improvements to ensure that lives were saved.

One of the first challenges that had to be overcome was the quality and accuracy of data that patients delivered verbally to the call center operators, and which was written down on paper. Additionally, the data had to be entered into a facility computer by a person from administration who hadn't been involved in the data collection, and which resulted in inconsistencies.

Microsoft Gold Certified Partner CPU's app enabled patient calls to arrive automatically, delivering the caller's name, address and phone number to the operator, while also offering calls history and details on previous calls.

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