Since the newest updates to testpokerstars and pokerstars.com in the last week of March 4, 2013. I am unable to login to lobby...it like freezes and (not responding). My operating system is Windows 7 Professional and Norton 360 is my virus protection. I have tried uninstalling and reinstalling my testpokerstars, but continue to have the problem. I even shut off my virus protector and that didn't help. I have also tried running both testpokerstars and pokerstars main as administrator and that didn't help. I also uninstalled my Norton 360 and tried login to both testpokerstars and pokerstars main and they both still freeze (not responding). Can anyone please help me figure this out.

Originally posted by adiv22851
Since the newest updates to testpokerstars and pokerstars.com in the last week of March 4, 2013. I am unable to login to lobby...it like freezes and (not responding). My operating system is Windows 7 Professional and Norton 360 is my virus protection. I have tried uninstalling and reinstalling my testpokerstars, but continue to have the problem. I even shut off my virus protector and that didn't help. I have also tried running both testpokerstars and pokerstars main as administrator and that didn't help. I also uninstalled my Norton 360 and tried login to both testpokerstars and pokerstars main and they both still freeze (not responding). Can anyone please help me figure this out.

I logged on today with no problem
(lobby was a bit slow to load - but it eventually did)

I have sent testpokerstars and pokerstars support 2 or 3 emails, I even attached my log files for testpokerstars. I have not heard a work from them either one. In my test poker log file I noticed that there was a error as follows:

'Utc_WG_b.ttf' font installation error ( 13 )

'Utc_WG_.ttf' font installation error (13 )

Does anyone know what this means and how to correct it. When I try loading pokerstars it like freezes up when I try to click on login. Then it says testpokerstars GUI (not responding).
This is really frustrating, because testpokerstars or pokerstars has not answered any of my emails, so I can get this correct, so I can play poker
Can anyone here in this forum help me fix this problem. Thank you.

I have to say that it is really unusual that PokerStars are not answering your query. They have the best customer service by a country mile

I have no idea about your problem unfortunately. I guess you've tried google? I can only really refer you back to PokerStars support - support@pokerstars.com and hopefully they will answer you this time

Thanks for the quick response. Actually i have not spoken to the pokerstars team. Did not even think of doing, because i am using a non-conventional platform, which is not suported by them (i supposse)

But, as i said, the problem appears once in a while. Most of the time, i can get into one table only, as the other screens frezzes, but not the screen of the table im on playing. Once i close the table screen (finish playing), the other screens unfreeze. Strange this.

I Had the same problem and I started up task manager and clicked on the pokerstars.exe which was highlighted (not responding) I right clicked and selected the "analyze wait chain" option and discovered that my printer program in this case hpqar.08 was using the same port required by the pokerstars gui. I terminated the printer program and now have full uninterupted acess to pokerstars lobby and all.... I hope this helps