The Institute for Professional Excellence (IPEx) adheres to all policies and standards as defined by Davenport University. Full details regarding these polices and available at www.davenport.edu.

How do I enroll in an IPEx course?

To enroll in an IPEx course, visit www.davenport.edu/ipex , select the course in which you want to enroll, and complete the registration form found at the bottom of the course webpage.

Within 24 hours of registration you will receive an email confirmation containing important information regarding your course. On occasion confirmation emails are routed to your email provider’s SPAM folders, so be sure to check there if you do not receive your email.

Why does IPEx need to know my date of birth, high school graduation information, etc.?

Any information that is gathered in the registration process is confidential and never exploited. This information is required to create a full, non-degree seeking, student record within Davenport University’s system, which helps ensure data integrity and accuracy. Your student record is also used to generate student information and login credentials that allow you, the student, to access our online system, Blackboard, when applicable, and other course related components. In addition, certain certification programs are awarded academic credits* at Davenport University and your provided information allows proper allocation of achieved credits.

*Some credits are nontransferable and can be utilized by attending Davenport University. Contact us for more information.

Can I take an IPEx course if I am a traditional DU student?

Current, active students of Davenport University are not eligible to participate in IPEx courses for academic credit. Please contact your academic adviser with further questions. Former DU students are eligible to take IPEx courses. Please be sure to indicate that you are a former student when registering.

How do I withdraw from an IPEx course?

We understand that sometimes there are circumstances that require a shift in priorities. Please use the following procedure when withdrawing from an IPEx course:

Send an email to ipex@davenport.edu with the subject line "Please withdraw my registration."

In the message body please include the following information: your name, the course you were registered for, and your reason for withdrawing.

We will send you a confirmation email that you have been withdrawn from the course.

No. Due to federal regulations, financial aid and scholarships cannot be used toward IPEx course fees. Recipients of federal financial aid must be enrolled in a degree program with a minimum of part-time status. IPEx students are non-degree seeking and do not qualify for financial aid.

How do I remit payment for my class?

Upon registration, you agree to remit payment in full prior to the first date of your class. Payments can be made via our online payment site which will be emailed to you after registration, or by sending a check/money order. Payments can no longer be accepted over the phone.

Can my employer, or another 3rd party, pay for my IPEx class?

If your employer or another 3rd party is remitting the cost of a course on your behalf, please make sure arrangements with your employer are finalized with enough time to meet payment deadlines. Receipts can be obtained by contacting Clara Johnson, Bursar, at 616.732.1079 or clara.johnson@davenport.edu.

100% refund: eligible with course withdrawal before the course start date and with the return of all materials in new and unopened* condition. If you remove any seals or packaging from your course materials you will not receive a refund.

No refund: All withdrawals after the course start date will not be issued a refund unless under special circumstances that will be evaluated on a case-by-case basis. Any refund issued under the given circumstances will not include textbook and material fees. Please contact us for more information or to submit a case.

Complaint Resolution Policy:

The Institute for Professional Excellence at Davenport University is committed to a process that provides for prompt and equitable resolution of all student complaints and issues to the satisfaction of both the member of the University community and the University. The Issue Resolution Procedure is designed to provide the University community with both an informal and formal process whereby a member of the University community may request the review and resolution of a concern if satisfactory resolution has not been reached by way of the daily problem-solving activities which, in most cases, should result in immediate resolution. Members of the University community are encouraged to address any concerns immediately with the supervisor of the area the issue or complaint lies; timely and candid discussions best assures that a minor problem does not develop into a major one. If the problem is not resolved the student is encourage to submit an Issue Resolution request via the following web link: https://publicdocs.maxient.com/reportingform.php?DavenportUniv&layout_id=8.

How will I receive my textbooks and course materials?

Textbooks will not be distributed until remittance of all course fees is received.

Text books, depending on course format, will be received in one of the following manners:

Picked up from Davenport University's Tyrus R. Wessell Bookstore located at the Grand Rapids Lettinga Campus.

You will be notified via email how textbooks and materials will be distributed for your class. Any other arrangements must be made by contacting IPEx at 616-233-2581.

Important: refunds are not available for open textbooks and materials regardless of when the course is dropped. Do not remove any packaging, including shrink wrapped plastic, until you are certain you will remain enrolled in the class.

What is Davenport University’s attendance policy?

At IPEx we pride ourselves on offering excellent courses which can rely heavily on your attendance and participation. Please be ready to share thoughts and concepts regularly in the classroom and online to better the experience for you and your peers.

Although attendance may not be mandatory for every course we strongly recommend not missing any sessions. Our courses are fast paced and in depth and missing a session could greatly compromise your ability to pass a certification exam or award of academic credits when available. If you do need to miss a course for acceptable reasons, please notify your instructor as soon as possible to be sure and cover the appropriate material so that you do not fall behind.

If you cannot contact your instructor please email us at ipex@davenport.edu and we will forward your message. IPEx is unable to provide any missed content.

Where do I park?

Parking at Davenport University facilities requires the use of a temporary parking permit unless otherwise noted. These permits will be provided via email attachment and must be printed and displayed in your vehicle while at any of our campuses or else you may be ticketed or towed at your own expense.

If parking at a location is limited it will be decided by a first-come-first-served basis. Parking on any DU campus is not guaranteed and you may be responsible for finding your own parking. If you must park offsite the participant will assume any cost attributed to parking unless otherwise stipulated.

There is always security present at all locations to escort you to your vehicle after your sessions if requested.

Who do I contact for technical assistance or if I lose my login information?

For technical issues, contact Davenport University’s Student Support Center by phone at 877-899-1499 (ext. 1200 on Davenport University phones) or by visiting the support portal at https://supportsuite.davenport.edu/.

You can find answers to frequently asked questions, submit a support ticket, or utilize Live Chat support through the online support portal. You may need to provide your student or course information when contacting Customer Support, (eg. SMNR XXX, or CRN# XXXXX). If you have not received this information or do not know how to find it please contact IPEx directly at 616-233-2589.

Important note: in order to expedite the handling of your technical issues, you must follow these procedures. IPEx may not be able to provide technical support. Please contact Davenport University’s Technical Support Department BEFORE contacting IPEx directly. If you cannot resolve your problem with the Technical Support Department, please be sure to contact IPEx directly so we can help in any way possible.

*If the issue is involving a 3rd party vendor such as SHRM Partner Resource Center, Davenport University's IT Department may not be able to fully assist you. In this case please contact IPEx at 616-233-2581.