How Guest Management Systems Can Streamline Operations

Photo Credit: Restaurant-hospotality.com

When the restaurant industry used to talk about guest management systems, that typically meant paper waitlists and buzzer devices designed to systematically track potential diners. While these methods were somewhat effective, they were static in their approach and failed to capture key business metrics based on diner loyalty, order history or the amount of in-store dollars spent.

Today, guest management systems have evolved to software applications that can run on several operating systems and interact and engage with restaurant guests on a much deeper level. This two-way interaction means guests wait less and, depending on the technology, are tracked throughout their dining experience based on their phone number. Read More