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Warranty Policy

DOOGEE devices purchased on DOOGEE.com come with a limited warranty of 1 year starting from the date of delivery.

The limited warranty only covers product defects caused by workmanship or build materials. To make a claim, present your original Proof of Purchase (invoice), model and serial number of the product, and photo evidence of the product’s defects to DOOGEE Customer Service (sales-support@doogee.cc).

I)GUARANTEE LIMITATIONS

1. The guarantee will be void if the product is damaged through incorrect use, for example by being dropped, water damage exceed the limitation of DOOGEE devices.

2. The guarantee will be void if the user makes any changes or updates to the software or operating system which were not explicitly authorised by DOOGEE.

3. DOOGEE records the IMEI numbers of all the products we sell, ship and repair. We reserve the right to indelibly mark products on the inside of the casing to identify these as having been sold by us. We cannot offer any guarantee to products that were not sold through our website, and will not accept any items for repair that were not sold by us.

II)Replacement Policy

DOOGEE phones and accessories are made to the highest standards and undergo rigorous testing. If you receive a defect product, you may request a replacement within 7 calendar days of delivery. Once we approve your request and receive the product, we will send a new one to you.

III)REPAIR PROCEDURE

1. Please check carefully which part of the device is broken. For example, if a smartphone is not charging, this is usually not due to the handset being damaged, but is more likely to be due to a damaged adapter or cable. Therefore we ask you to try alternative peripherals to confirm that the device itself is defective.

2. Seek advice online. For software errors, there is often a wealth of good advice available. You can read about how other customers have solved their problems online.

3. If you have confirmed that the defect is with the device and it is not a software issue, please email us at sales-support@doogee.cc. In the subject line, please enter “defective device”, and do not forget to include your customer number or provide other information about the order. Please provide a detailed description of the problem you are experiencing so that we can help you quickly and competently. If the nature of the defect requires you to send images, please attach these to your email.

4. Please wait for our answer. We will respond to emails as soon as possible, typically within 48 hours.

5. If we contact you with a Return Merchandise Authorisation (RMA) number and instructions to return the device to us for repair, please send your device as described (by registered airmail or other shipping with tracking number). Please enclose a note indicating your name, RMA number and order number. Please note that DOOGEE will not reimburse the shipping costs.

6. Please confirm to our support team that the defective product has been returned to us, and inform us of the tracking number.

Please note that DOOGEE will not reimburse the shipping costs when you send the device to us. We will pay for the shipping costs when we send you a new or repaired device.