Support

Error: (8920,223) "Norton LiveUpdate was unable to install an update"

An intermittent issue with the LiveUpdate servers can cause this error. Please wait for 24 hours and then run LiveUpdate again.

LiveUpdate downloads these updates automatically, and often by the time you run LiveUpdate again, the updates will be installed successfully. If the virus definitions of your Norton are out of date, you can use Intelligent Updater to update it.

STEP 1

Check Virus Definitions date

Start Norton.

In the main window, under You Are Protected, check for the date next to Protection Updates.

Depending on your situation, do one of the following:

If the time is less than one day, then wait for 24 hours and then run LiveUpdate again.

If the time is more than one day, go to Step 2 to update your virus definitions using Intelligent Updater.