2006 IT IUK User Survey - Survey Methodology

The IT User Survey is administered by the IU Center for Survey Research. Surveys
were sent to randomly selected people at Indiana University Kokomo in each of
the following categories: faculty, staff, students. The questions on the survey
are primarily Likert opinion scales (1-5 rating scales with 5 always being the
most favorable rating). For questions asking opinions of services, the results
shown include the percentage of people who use the service (which we have taken
to be the percentage of people who expressed an opinion about it), the average
opinion score, and the percentage of people who were satisfied with the service
(graded it as a 3 or better).

Unless there is an indication to the contrary, the results shown are extrapolated
to estimate the average response of the entire IUK community - that is, they
estimate the response that would result if each member of the IUK community
were asked their opinion.

Some services, however, are used only by certain subpopulations, so results
are shown for the appropriate subpopulations. Subpopulations are indicated by
F for faculty, Staff for staff, S for students. In some cases, some services
are used by groups of subpopulations, indicated for example by [F&S] for
services used by faculty members and students. In this case the extrapolated
results represent the estimated response were each faculty member and student
to be asked their opinion.

Results are shown separately for multiple subpopulations when appropriate.

Sample and Response Size

The table below indicates the number of surveys originally sent out to the
randomly selected individuals by status (sample size) and overall, the number of
actual responses by status and total, and the percentage of responses received
for each category and total.