I’m working as a user researcher in the Digital Inclusion team at GDS. Over the past few months, a key part of my work has involved sizing and identifying the characteristics of digitally-excluded service users, and understanding their support needs.

We had a couple issues with the sound in our lab’s research studio – the space in which we research with users – which we’ve dramatically improved. In this post, I’ll share what was causing those problems and how we fixed them.