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Review, change, or cancel reservations made on Ramada.com. If you need additional assistance, please call 1-800-854-9517 (1-888-709-4046 from Mexico).

Normally my spouse and I have a couple hotels we stay between in various cities as we have always had good experiences with them. This time around, we decided to try the Ramad...
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Normally my spouse and I have a couple hotels we stay between in various cities as we have always had good experiences with them. This time around, we decided to try the Ramada Plaza at 300 Jarvis Street in Toronto. The rate was good and we wanted something new for a change. This was a mistake. Our experience was poor.
1) My credit card was over charged. Apparently when Ramada went to charge my card for the advance purchase the first time my card declined, resulting in regular price being charged to my card later on. This was news to me. There was ample credit on my card. When I called MasterCard about the first charged that Ramada said was declined, MasterCard advised me on their end, there was no attempted charge by any party!
Still waiting on the overcharged amount to be refunded to my credit card. Ramada said (After arguing back and forth) they would refund and honour the first price. Time will tell. They are quick to charge my card but I have to wait five business days for a refund.
2) $100 dollar deposit charged to my credit card. Bogus amount for one night stay. I realize I have never said at this hotel and therefore I do not have a "positive history" to avoid such deposit but $100 is way to much. Again, have to wait five business days to get this back. Most hotels have only ever charged me $50 max for a deposit. Won't be staying here again.
3) Bathroom windows were covered in mold and I have pictures to prove it. Toilet was very low flow. Pardon my language but even after flushing after each wipe, the toilet still clogged.
This was a special occasion trip for my spouse and I. It was full of aggravation because of this Ramada location. Will not be staying here again. The gentleman that checked us out, even agreed our experience was not right.« less

Read management response to this review.

Management response from HospitalityMgr, Manager

Dear "B12345678910" in order to get a price break on a room rate one books an advance purchase rate which is payable at the time of booking. If the card does not authorize than the rate cannot be honoured.
$100 to $200 is a standard security deposit in all downtown hotels in Toronto.
We apologies for the condition of the bathroom, however we are happy that we could honour the original rate as it is highly irregular that we do so if the original booking term were not honoured.
regards,
Edwin Marroquín
Front Office Manager
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Amazing time always stay here with friends on a night out. Had a few problems with the security manager that night named Scott...he raised his voice for no reason and was real...
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Amazing time always stay here with friends on a night out. Had a few problems with the security manager that night named Scott...he raised his voice for no reason and was really rude when I was trying to talk to him calmly. He needs to get an attitude check! Definitely
Not an asset to the company.« less

Read management response to this review.

Management response from HospitalityMgr, Manager

Dear "radhika0" thank you for your comments, from what I understand this stemmed from an incident involving your group causing excessive noise and a potential eviction. While we encourage our guests to have a good time we also have to be mindful of other guests and their enjoyment level when it comes to parties.
Regards,
Edwin Marroquín
Front Office Manager
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