"Hope Hughes, a stay-at-home mom, was at a playground near her Chicago home with her daughter, then four, when she heard a thunk—the sound, she says, of a young boy hitting his head on equipment. She says she comforted the boy as his head swelled and he bent over, throwing up.

She says about eight minutes passed before a woman she had seen using a mobile device nearby noticed what was happening and came over. It was the boy's nanny. "She was texting or surfing or something and wasn't paying any attention," Ms. Hughes says."

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