My library yesterday was migrated to the new hosted server environment that Innovative has put in place. The owners of these servers have much more stringent security measures and it is impossible to access Millennium unless your IP address has been whitelisted. (This was previously only an issue with the character based system.)

This is presenting a big problem for my library since many of us work from home and we have students take laptops into the stacks frequently.

Has anyone else confronted this issue? How have you dealt with it? The migration team seemed unprepared for it to be an issue.

If your institution has a VPN client to allow remote users to connect to the campus network, that would probably circumvent the issue. Otherwise, those varied users would have to request an IP address reservation from their home internet provider and then whitelist those specific IPs.

We are having a similar issue with access to the Sierra Web, have tried using VPN, unfortunately our university split- tunneling so only university server traffic passes through the VPN. So I need to manufacture a way to force the Sierra Web access through the VPN. I do have a locally hosted proxy server to use, however have not had success at this point. Currently recieving "Connection refused" messages. The whitelisting of invidual IPs isn't an option for us as several who need this access travel.