What to expect (based on 1510 reviews):

Cleanliness

Location

Rooms

Service

Value

5 most recent TripAdvisor reviews:

Thank you for Ivis Ma

Reviewed by suzy1004() on Sep 07, 2019

I used the hotel from August 27 to 29. I left an important item in the previous casa, but the employee Ivis kindly solved it, and she continued to be kind to us. In fact, this hotel is not special to me if it wasn't for her. She helped us whenever there was a problem, and showed us a great deal of kindness. I loved this hotel because of her.

Individual ratings:

Location

Rooms

Service

outdated, far from downtown

Reviewed by edwin_f(toronto) on Aug 30, 2019

It is located to the west of the city and NOT within walking distance to any tourist attractions. Taxi is pretty expensive, around US$ 10 to go anywhere in the city. There is a tourist bus to go downtown but it takes too long and is not cheaper. If you like jazz, there is a famous Jazz Cafe nearby, but the music is pretty loud.
This is an outdated hotel. Lobby has no air-condition but has good view of the sea, water dripping from the lobby ceiling during heavy rainfall. There is no guest service desk, so no info of sightseeing or bussing. (There is a tour agent in the basement.)
The cafe has a sunroom setting but quite expensive. The restaurant is cheaper and dishes are presented nicely but pretty salty, The buffet breakfast in the basement has a lot of varieties, including fresh cut ham and omelette, and there is music playing in the weekend.
The hotel is currently under some renovation and my room was updated. It is spacious, clean and modernized, except the bathroom (see photos). There is no handheld shower and the fixed shower head is at the ceiling at the centre of the tub. I found its position and location were not convenient. Water is only warm. The hotel is facing the sea and can see sunset from your room.
Internet is not free, US$1/hour, and only works in the lobby.

Individual ratings:

Cleanliness

Rooms

Service

CUBA AMAZING AND A GREAT HOTEL

Reviewed by Teresa F(Cuenca, Ecuador) on Aug 07, 2019

Me and my 22 daugther were in Cuba en july, in La Habana stayed at Riviera Iberostar, a beautiful place, full of the luxurios details of the 60s, with a magnificent view of the Malecon de La Habana, great breakfast and the staff very proffesional. Thanks to Ivis, Ariel, the bell boys, and front desk staff.

Individual ratings:

Cleanliness

Rooms

Service

Exploring Cuba

Reviewed by Grace C() on Aug 03, 2019

The Havana Riviera hotel is the perfect option for anyone trying to get to know the city. The location is ideal for tourists and has the most beautiful view of the ocean. The service is incredible and the rooms are spacious with great beds and the air conditioning is always at a perfect temperature. There is always transportation available and, Ivis, the lady in charge of public relations is a joy and constant help. She is always at your service and knows all the best places in Cuba to recommend for those who might not have an idea of what to do. (shows, night life, salons etc.).

Holiday

Reviewed by Stefanie T(Eeklo, Belgium) on Jul 29, 2019

Thank you for the service, we had a pleasant stay in the hotel. The breakfast was great and the rooms very beautifull. We had a nice violist at the breakfast. The view on the sea was also nice to have!

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