Management and Maintenance. An Easy Task

The management and maintenance of the INFRA-XS monitoring systems is controlled centrally: all the automation scripts, parameters, and software components necessary for monitoring are stored and maintained on the central server system. From there, the XS-Agents get the data; and this is also where the XS-Agents send their monitoring and event data – no matter where they are located; whether they reside on real systems or virtual machines, or in the cloud; or – for example – whether they all have the same Windows version or not. By the way, not only the XS-Agents but also INFRA-XS’s server applications as well as all its tools can be operated in virtual environments or in the cloud.

Representing cross-border monitoring fields; operating in parallel multiple country-specific instances of the reporting and management environments – no problem with INFRA-XS, thanks to its integrated support of multilingualism.

Central Management Console

With our web-based central management component, GW-TEL Portal, the maintenance of the INFRA-XS monitoring environment is a piece of cake. Via its easy to use interface the management console assists you in

Performing all administrative tasks

Scheduling maintenance windows

Documenting outages and incidents

Implementing automation jobs for maintenance tasks

The integrated workflow support for configuration and change processes – well-proven and established thanks to many years of monitoring operation – guarantees a high efficiency in the management of the INFRA-XS monitoring solution.

Self-Monitoring and Escalation Management

INFRA-XS’s self-monitoring concept for the systems integrated in the monitoring field consists of two parts: on the one hand, the monitoring of the INFRA-XS processes themselves, which in case of an error are promptly restored to their working states via configurable self-repair mechanisms; on the other hand, the monitoring of system and process properties to ensure the basic functionality of the systems. The thresholds, triggers, and reactions for both parts of this self-monitoring of course are freely configurable; due to an array of predefined escalation strategies, however, INFRA-XS’s self-monitoring can be set to work instantly and without any additional effort.

In addition, the INFRA-XS setup includes a component for the monitoring of the XS-Agents, implemented in the form of adjustable scripts. Designed especially for the operational requirements concerning the monitoring solution it, for example, gives a warning when a problem occurs that is due to a monitoring component’s failure.

The Question of Security

An essential issue in the realm of management and maintenance is the question of security. With regard to this aspect, INFRA-XS is well positioned, fully meeting today’s security requirements, for example by

Application of security protocols for data transfer within the monitoring field