Emergency+Smartphone App

More than 65 per cent of calls to Triple Zero (000) are made from mobile phones. Sometimes, callers don't know their exact location – they might be on a long stretch of road with no familiar landmarks, or they may simply be unaware of the name of the street they are on. Obviously, the location of the caller is a critical piece of information required by emergency call-takers.

The free Emergency+ smartphone app gives callers the ability to verbally provide emergency operators with their location, as determined by the GPS functionality built-in to their smartphone. It displays latitude and longitude coordinates, a street address if available, and a map image.

The app also includes numbers for the State Emergency Service, Police Assistance Line, Health Direct Australia and Crime Stoppers, for non-emergency calls.

The Emergency+ app has been developed by the National Triple Zero Awareness Work Group which is made up from emergency services representatives from across Australia.