White Papers and Primers

A number of white papers, primers, and templates are available for our members and friends.

Service Delivery Review Primer

Most of us do not pay sufficient attention to how legal work gets done. You are rightly concerned with who is doing the work and what you pay for it. With people and price in place, it is process that offers the most levers to drive continuous improvement, especially in the context of long-term supplier relationships. Do not just focus on discounts and write-downs, but address process with your primary providers. Learn how to go about it.

Fee Arrangement Primer

We wrote this Primer to help you better understand different fee arrangement possibilities. We discuss what you need to know about their respective advantages and disadvantages. This Primer also gives guidance on how to make “alternative” (or “appropriate”) fee arrangements (AFAs) work for you. The objective of an alternative fee arrangement is to reduce your cost and improve the quality of services delivered to your company and create a sustainable long-lasting relationship with your legal service providers.

Your next RFP: Get better Pricing Information

Say NO to Discounts

Success with AFAs

Do not introduce AFAs without change management

Rein in the Cost of eDiscovery

Gaining the Benefits of Legal Artificial Intelligence

You Can Measure Value (VRQs)

Performance Ratings for Law Firms

Improve Performance through Supplier Report Cards

Members can access all Cheat Sheets & Primershere.
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