Honeymoon trouble... legal advice please.

Hi there, I have been told today that our hotel we are staying at for our honeymoon is shut for our stay due to refurbishments. They want to move us to a different one which we do not like as much, worse location, not as special etc. where do we stand on the refund/ upgrades etc. We have booked with virgin if that helps. Going to call them tomorrow and want to be armed with the facts, so facts only please they will never believe I can legally upgrade to a private jet which is on a conveyor belt etc! cheers

Something like this happened to me just before a ski holiday a few years back. I was just nice as pie to the person on the phone, saying I knew that it wasn't her fault personally, but that I felt let down....anything she could do...do you want to tell my wife?...it's our honeymoon...etc etc

Just be nice about it, the person on the other end will be more willing to help.

If that doesn't work, then escalate to as senior as possible until you get what you want.

We ended up in a 5* hotel, free ski hire for mrs deadly and £80 each refund on the holiday price.

went with virgin for our honeymoon (South Africa and Zambia, multiple locations)
found nothing was too much trouble and they were very flexiable when we wanted to alter parts of their standard ittinery
Just start off patient and polite on the phone and you might get what you want without having to resort to threats of legal action etc

Failing that you could just threaten to write to Mr B and request they give you a fortnight on his private island