RETURN POLICY

Our Quality Guarantee: We carefully inspect your order prior to shipment. Upon receipt, please inspect your purchase and notify us of any damage; we will arrange for a prompt replacement. Within 7 days for Quick Ship upholstery and 30 days for all other products, if you are dissatisfied for any reason, you may return your purchase for a refund of the merchandise value.

Items Ineligible for Returns: we cannot accept returns on monogrammed, personalized, special-order items, or on items damaged through normal wear and tear. We also cannot accept returns of final-sale items which are identified by a price which ends in .99.

Registry Returns: For returns of items purchased from your Pottery Barn registry, we will gladly provide a refund or exchange for the merchandise within 90 days of your event or within 90 days of purchase, whichever date is later.

You may return merchandise through the mail for a refund or replacement. For detailed procedures for returning items through the mail, please contact Customer Service at 1.888.779.5176, 7 days a week, 5:00am - 9:00pm (PT).

SHIPPING

UPS can deliver most in-stock items within 4-5 business days.

Next Day Delivery and Processing

We can arrange for next day delivery to most destinations within the contiguous 48 states, for an extra charge of $17.50 per address. If we receive your order by 6pm PT Monday through Friday, you'll receive your order the next business day; orders placed on Friday after 6pm PT through Sunday will arrive on Tuesday. Note: Next Day Delivery service is not available for some oversized items, White Glove Delivery, out of stock items, personalized items or for items shipped directly from the manufacturer.

Surcharges

Select oversized items have an additional delivery and processing surcharge; this charge is listed below the item price.

You can return eligible item(s) within 30 days of receiving an order or 7 days for Quick Ship upholstery items for a refund of the merchandise value. An original receipt or gift receipt is required. Monogrammed items and Made to Order furniture or rugs are not eligible for returns. Review the full list of ineligible items and our refund policy below before starting the process.

Easy Ways to Return:

Stores - You can return most non-furniture items to your local Pottery Barn store for free.

Our Commitment

We have a firm commitment to quality. We take great pride in our timeless designs, premium materials and expert craftsmanship.

The Hand of the Artist

Nearly all of our products are imagined and designed in our San Francisco studios. Our artists hand-create prototypes for everything from seasonal dinnerware to patchwork quilts to lighting.

Free Interior Design Services

Need design help? We offer free, no-strings-attached Interior Design Services. Get advice and inspiration from our specialists in-store, over the phone or by email. Designers will even make in-home visits, where they can take measurements, discuss color options, and give tips on any room.

Description

A vintage find inspired the breathtaking Ella Collection.
Crafted with hundreds of faceted crystals that dangle from a rustic-bronze frame, this sconce fills the room with sparkle. DETAILS YOU'LL APPRECIATE Made of die-cut and spun steel and crystal. Features ...

Description

Cast of iron and available in a choice
of finishes, our sconce has the hand-forged look of a carriage house gate. DETAILS YOU’LL APPRECIATE Ivory linen shade provides textural contrast and filters the light for a warm glow. Hardwire; ...