ISO 9001 Quality Management

NEWS on ISO 9000 Standards

November 2017

The NSAI Client Workshop on ISO 9001:2015 and ISO 14001:2015 finished today in Dublin after a round of successful events held in Cork, Limerick and Galway. The workshop presentation is available to view here.

This NSAI presentation relating to this Roadshow is available to view here

03 November 2016

ISO/TS 9002:2016 "Guidelines for the application of ISO 9001:2015" - Now published.
Copies available to purchase from www.standards.ie
This document provides guidance on the intent of the requirements in ISO 9001:2015, with examples of possible steps an organization can take to meet the requirements. It does not add to, subtract from, or in any way modify those requirements.

October 2016

To date NSAI has hosted over 45 seminars on ISO 9001:2015 & ISO 14001:2015 as part of our 'Information Roadshow' initiative, these events were held in Cork, Waterford, Dublin, Limerick, Galway and Sligo. If you do not already receive the NSAI ezine subscribe now and we'll keep you informed of upcoming events.

A copy of the presentation given during the Autumn 2016 Roadshow is available below.

As part of the Autumn 2016 Roadshow NSAI certified organisations shared and presented on their individual journeys to successful transition. NSAI would like to thank the following organisations for taking part and for their valued contribution to these events. Presentations, where available, are attached.

A copy of the presentations given during the 2015 & March 2016 Roadshows are available below along with the current NSAI Transition policy, NSAI QMS Questionnaire and ISO publications relating to this revision.

ISO 9001:2015 – Requirements, which specifies the criteria for certification

ISO 9002:2016 - Guidelines for the application of ISO 9001:2015

​ISO 9001:2015 for Small Enterprises - What to do? This handbook was writeen by a group of experts from ISO/TC 176/SC 2, and features useful information on everything from how to get started right through to guidance for those who choose to seek certification.

This suite of standards is designed to help organisations analyse and improve each element in their operations, from the selection of suppliers through to sales and distribution.

Among the many benefits of ISO 9001, the Standard helps organizations to improve customer satisfaction levels, internal efficiency and employee involvement.

Implementing your QMS

Before you can assess the effectiveness of any QMS, it must first be put into practice. Every organization is different and the exact procedures will vary, depending on the size, scope and nature of your activities.

It is important to systematically implement the details as agreed: forms, equipment, instructions, allocation of personnel, etc.

Reviewing your QMS

At appropriate intervals, the results of the QMS should be reviewed.

When the system is first up and running, it will be necessary to conduct reviews at short intervals, so that teething problems can be rectified early. After the QMS has matured, the intervals between reviews can be lengthened.

A key milestone in evaluating the QMS is the management review, a meeting which assesses whether the QMS has succeeded in meeting:

Maintaining your QMS

Success or failure can hinge on identifying these at an early stage and dealing with them effectively. Records should be designed to allow for the early detection and prompt reporting of problems.

As part of maintaining a QMS, businesses should continually monitor customer satisfaction. On its own, a system of handling complaints won’t necessarily be enough to prevent customers transferring their business to a competitor. It is vital to eliminate, or at least reduce, the volume of customer complaints and raise positive customer perceptions.Return to top