Returns

To return a Print Poppa product: You must request an RMA (Return Merchandise Authorization) number before making a return. To obtain an RMA number simply email us at poppaprint@printpoppa.co.nz and request an RMA number. Please be sure to let us know in your email the date of your purchase, what you would like to return and why you want to return it. The RMA number, once received, must be written in a conspicuous place on the outside of the return parcel.

What can be returned: Most of the items we sell can be returned. All returns must be in their original packaging. Items to be returned must be in new condition. If there is any noticeable wear, the item(s) simply cannot be returned.

What cannot be returned: No returns will be accepted after 7 days of receipt of purchase. Items that are not in their original packaging cannot be returned. Items with noticeable wear, mascara, lipstick, dandruff, odors or hairs of any description attached cannot be returned. Items must be in like new condition to be eligible for return.

Print Poppa takes great pride in its commitment to customer satisfaction. However, certain circumstances are beyond our control. Please note that we cannot be responsible for:

Spelling, punctuation or grammatical errors made by the customer.

Inferior quality or low-resolution of uploaded images.

Design errors introduced by the customer in the design creation process.

Errors in user-selected options such as product type or size.

Please examine your designs carefully and correct any mistakes prior to placing your order. In an effort to keep costs down and pass substantial savings along to our customers, Print Poppa does not proof documents created by its customers prior to processing.

Returns for refund: must be made within 7 days of receipt of purchase.

Returns for exchange or store credit: must be made within 7 days of receipt of purchase.

Shipping charges for products returned: All shipping charges for returning products to us must be paid by the returnee. We do not reimburse shipping charges.

To return your items:

Contact Customer Support to obtain an RMA (Return Merchandise Authorization) number. Please indicate if you want a replacement or a refund.

Write the RMA number in a conspicuous place on the outside of the return parcel.