My device is stuck and won't respond at all. How can I do a factory reset without accessing the Web configuration interface?

Your device seems to be locked. Factory reset will resolve the issue, however you will loose all the configuration data and will have to do the Setup Wizard configuration again. To initiate factory reset, use a pin needle to press and hold the reset button on the device for as long as it takes for the LED light to go off, and keep on holding it until the LED light turns red again, then release. When this is done, give the device some time to load the software. The LED light will start flashing green indicating you can access the configuration interface again. For more help on configuring your device, please refer to the Quick Setup Guide or download a new version from the Product Download section on www.freetalkconnect.com