TripAdvisor Traveler Rating:

1.05Cleanliness

3.05Location

1.05Rooms

2.05Service

1.05SleepQuality

2.05Value

1.05

“we stayed at this property in dec 2013, and had reported...”

Jul 12, 2013Kenneth........... A, Spartanburg

we stayed at this property in dec 2013, and had reported that the outside door did not lock to the mge at the desk, during our stay of 3 nites it was never fixed. we hecked in jul 9th 2013 and the door was still not fixed. the room we got the carpet was sticky and dirty the room smelled the bed was worn out and should be replaced the comforter was dirty and had old cigarette burns in it the shower head broken and we were told it could not be fixed until the next day, and the pool was closed. we were sick of the place and checked out

Read management response to this review.

Management response from HospitalityMgr, Manager

I would like to apologize for any inconvenience you met during your stay. I have voiced your concerns to the appropriate departments, and have taken steps to remedy the issues. We have implemented new door locks. Also, we are in the process of updating our bedding, as well as many other items in the guest rooms. We hope to get another chance to provide you with an exceptional stay.
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