Dr. Kathleen Clem, chair of emergency medicine at Loma Linda University Medical Center in California, which recently implemented the new technology told MedPage Today, "Patients are just choosing where they wait. They're waiting at home rather than in our waiting room."

Dr. Clem added that patients would not be "getting in line in front of someone else." Instead, patients using the service, which costs $24.99, can make an appointment for an hour and a half to two hours ahead of time. Patients would typically wait the same amount of time if they had gone the the ER waiting room.