Arlo allows you to store a number of registration policies on your platform which you can apply to individual events as needed.

Registration policies allow you to control if self-cancellation and self-transfers should be allowed on an event, and how long before the event they should be allowed for. They also allow you to determine different terms and conditions for your events which are displayed during the checkout process.

Example: Registration policies

Allow self-cancellations and self-transfers up to 1 day before an event starts

Allow self-cancellations up to 5 days before an event starts only

No self-cancellations or self-transfers allows

Add additional registration policies

If you would like to have additional registration policies added your platform, contact Arlo Support with the following information.

The name of the registration policy e.g. "Self-cancellation"

The features (self-cancellation and/or self-transfer) you would like enabled on the policy.

The number of days before an event that self-transfers and/or self-cancellations can be processed up to.

The terms and conditions that should be used with the policy. Note: If you don't want additional terms and conditions we will use your default terms and conditions.

The text that should be included in the self-cancellation and self-transfer sections (if being activated) of the event instructions and event reminder emails before the links.

Example: Text that can be defined for self-transfer and self-cancellation email sections.

Self-cancellations

Arlo allows your customers to cancel their own registrations on some or all of your events. Registrants will be given the option to cancel their registration entirely on the event instructions email (registration confirmation). You can allow your registrants the ability to self-cancel up to one day before an event starts.

When registrants self-cancel, Arlo will correctly update the registrations count, places remaining, and waiting list feature as applicable. It will also send a cancellation notice to the registrant, and an order change notification to the billing contact if an order is associated with the registration (to state which registrations have been cancelled).

Important: Order states will not change and refunds will not be applied automatically. All optional extras tied to a registration will also be cancelled (if used on an event with optional extras). Self-cancellation is not supported on elearning activities.

Example: Self-cancellation section on event instructions sent to registrants

Self-transfers

Arlo gives you the ability to allow your customers to transfer themselves to another date, on some or all of your events that have more than one date available. You can allow your registrants the ability to self-transfer up to one day before an event starts. Registrants will be given the option to transfer to another date/time on the event instructions email (registration confirmation).

When registrants self-transfer, Arlo will correctly update the registrations count, places remaining, and waiting list feature as applicable. The following article describes how to allow self-transfers on your events.