Workplace Violence Prevention

Do your employees own confrontation, or pass it off? As a personal safety expert, I feel I am sufficiently aware of my surroundings and safety. I recently discovered with some alarm that I slack off sometimes! My husband and I were…

Last night I observed a missed opportunity on the transit system: A tired traveler angrily complained that the train was late leaving the airport, and they had been waiting 30+ minutes (the station reader board showed 10:10 as scheduled, and…

6 Steps to Taming Nasty Customers: You are at work, attempting to deliver the best possible customer service, when one customer comes in and starts shouting about their frustration with your company. You a) Panic and get a manager.…

An employee is a higher risk for workplace violence if they display the following, according to a study done by OSHA: Sudden, persistent complaining about unfair treatment Blaming others for problems Change in behavior or decline in job performance Stated…