Barclays have taken direct debit even though my balance is 0?

On my barclays cc its set to take the account balance every month. This month I decided to pay the balance off early just to get my finances sorted.

But for some reason yesterday barclays took out a direct debit of £52, so now my balance is -£52. Why did they take the money even though my balance was 0? Ive paid balance off in full before and the system normally sees ive done that and doesnt take any money via dd.

I'm sure if you have setup a direct debite mandate the system will continue to take out the money until it's [DD] stopped by you .

Original Poster

19th Dec 2016

ricko

I'm sure if you have setup a direct debite mandate the system will … I'm sure if you have setup a direct debite mandate the system will continue to take out the money until it's [DD] stopped by you .

​Yeah but the dd system takes full balance, so like a week ago I paid off the balance before the dd was due so balance is 0. Every other time ive done this the dd was not taken the system has realised its already been paid.

19th Dec 2016

Recall the d/d and get the cash back into your account.

19th Dec 2016

Or spend the £52 on there and then you're back to evens

19th Dec 2016

contact barclays best advice I can give

19th Dec 2016

You probably paid it off a few days before the DD was due and the DD was already in the system to be paid

Edited by: "alanrowell" 19th Dec 2016

Original Poster

19th Dec 2016

Ah ok. So if i spend the 52 quid it wont show as balance outstanding? How do you recall a direcr debit?

19th Dec 2016

If you made the payment close to the dd date then the banking statement would have already started the claiming process. Just give them a call and they can refund it back.

19th Dec 2016

Cakeboy79

Or spend the £52 on there and then you're back to evens

If he spends the £52 credit he has on the credit card he will still be £52 overdrawn in his current account. If he tries to take it out in cash to put into his current account, there will likely be a cash withdrawal charge.

Not really evens when there might be bank charges for being overdrawn.

19th Dec 2016

bbfb123

Ah ok. So if i spend the 52 quid it wont show as balance outstanding? … Ah ok. So if i spend the 52 quid it wont show as balance outstanding? How do you recall a direcr debit?

ring the bank mate, no one here can help you

19th Dec 2016

I work for a credit card, if you bay the balance off within 5 working days of the due date the direct debit will still call, just call them and they can return it back to your bank usually within 24 hours.

19th Dec 2016

ibblackberry1

If he spends the £52 credit he has on the credit card he will still be … If he spends the £52 credit he has on the credit card he will still be £52 overdrawn in his current account. If he tries to take it out in cash to put into his current account, there will likely be a cash withdrawal charge.Not really evens when there might be bank charges for being overdrawn.

He isn't talking about his current account. He has a credit of £52 on his cc

19th Dec 2016

DD's start processing 2-4 working days before they are taken from your account (according to my bank), so changes to either in outgoing or incoming account in that period dont show and especially for automatic pay balance DD's, wont stop them.

Talk to the bank and explain, they may be able to reverse the manual payment you made and waive the charges.

19th Dec 2016

chocci

He isn't talking about his current account. He has a credit of £52 on … He isn't talking about his current account. He has a credit of £52 on his cc

Yes he is. Read the post again.

19th Dec 2016

mtuk1

Yes he is. Read the post again.

maybe you should read it again too

"But for some reason yesterday barclays took out a direct debit of £52, so now my balance is -£52. Why did they take the money even though my balance was 0?"

To me, this means he has a -£52 credit card balance (which means he is in credit £52). This means he is in credit. I doubt he had exactly £0 in his current account before the DD was taken.

19th Dec 2016

He er said he did have a balance of Zero so may I suggest you read it again?

19th Dec 2016

mtuk1

He er said he did have a balance of Zero so may I suggest you read it … He er said he did have a balance of Zero so may I suggest you read it again?

I read that as his credit card balance was zero, hence asking why they took £52 from his current account to pay the CC

19th Dec 2016

I had this with Nationwide - for whatever reason, they work out what your DD amount will be before the date it is due. I'm not sure how far in advance they check though.

So if your due date is the 19th for e.g They will set up the outstanding amount to collect on possibly the 15th maybe even earlier. Even if you pay some or all of that amount off after the 15th they will still take the outstanding amount that was calculated on the 15th. Not sure why they do it like that, but worth popping in to ask them when they work out the amount to collect.

19th Dec 2016

chocci

He isn't talking about his current account. He has a credit of £52 on … He isn't talking about his current account. He has a credit of £52 on his cc

Which was created by a direct debit from his current account, which had a nil balance.

Where's the OP to clarify

Edited by: "ibblackberry1" 19th Dec 2016

19th Dec 2016

Direct debits are submitted a minimum of 3 working days before the payment is debited from the account, so if debited today, it would have had to have been submitted before Thursday last week. Your DD will be one of thousands on the file, and once submitted cannot be individually changed. If you made a payment which was credited to your CC account after the file was submitted, then this is how you have ended up in credit. It's unlikley that your bank would entertain an indemnity claim on the DD, as no error has been made in the payment, the authority was there, and the amount was due. I'd therefore contact Barclaycard, and explain the situation, although you have 2 choices; 1. Ask Barclaycard to refund the money to you, but this could take some time, 2. Use your Barclaycard to purchase something to the same value as the overpayment, thus returning the Barclaycard balance to £0