Student Concerns & Complaints

Student concerns and complaints about Northwestern and the services provided are issues that Northwestern takes very seriously. We care deeply about ensuring students enjoy a healthy, productive and enriching experience. We have established several situation-specific processes for students to express their concerns and complaints (e.g. academic or discipline appeals, discrimination and others). Students can find the policies and processes for reporting concerns and complaints here (login required).

If, after filing a complaint through the University process, you feel that there is still a concern or complaint, you may express your concern or complaint to the appropriate state authorizer, accrediting body, or federal office as listed below.

Students enrolled in online courses through the University of Northwestern may submit initial complaints via the above link for resolution. If the complaint is not resolved through contact with the University of Northwestern, students residing in a National Council for State Authorization Reciprocity Agreement (SARA) state, pursuant to the SARA Complaint Process, may contact a SARA representative at the Minnesota Office of Higher Education. Information on SARA can be found at www.nc-sara.org.