Pertinent Policies

Travelling with children?

Deposit required?

To secure a booking a deposit (50% of total costs) is payable into our bank account. The balance is due (final payment) to be paid into our bank account 7 days before the arrival date.

Cancellations

On receipt of a written instruction to cancel the reservation, including bank details, The Milestone will refund the applicable amount, within 3 working days. The Milestone levies a 7% administration fee on any refunds processed. Should refunds to an overseas bank account be required, an additional R150 charge will be levied. Cancellation terms are set as follows:
In the event of premature departure we may charge for the full original booking
Cancellation 0 - 14 days before date of arrival, or no-show – visitor forfeits 100% of deposit paid
Cancellation 15 - 28 days before date of arrival – visitor forfeits 75% of deposit paid or 25% of full quote value (whichever greater)
Cancellation 29+ days before date of arrival – visitor forfeits 50% of deposit paid or 25% of full quote value (whichever greater)