FAQ

By using our site, you are agreeing to comply with and be bound by the following terms of use.

These Terms apply to all visitors, users and others who access or use the Service. By accessing or using the Service you agree to be bound by these Terms. Please review the following terms carefully. If you do not agree to these terms, you should not use this site or it’s services.

Quality:

We deal with 100% virgin human hair. We do not deal with synthetic hair of any kind. Any complaints of using synthetic hair shall not be entertained. All our hair products go through rigorous quality control (qc) procedures so the possibility of nits or lice is very rare. We take every precaution to individually inspect each piece of hair before packing.

Payments:

You represent and warrant that if you are purchasing something from us or from Merchants that (i) any credit information you supply is true and complete, (ii) charges incurred by you will be honored by your credit card company or bank, and (iii) you will pay the charges incurred by you at the posted prices, including any applicable taxes.

Shipping:

If we ship through US Mail, we are not responsible for late shipments due to holidays, natural disasters, or carrier delays. Please keep in mind holidays and weekends do not count as a business days and should be considered when calculating shipping times. We shall not be held responsible for distributors’ duties, taxes and other levies governing the local administrations, you are in business for yourself.

Return Policy:

All sales are final however exchanges are accepted. Requests for exchanges must be made within 3 business days of receipt of product(s). Exchanges must be preauthorized by Intriguing Hair. Eligible product(s) for replacement must be in original and perfect factory condition (unaltered, unworn, undamaged, and with tags if attached, not brushed, combed, picked, cut, washed, removed from the weft or processed) and in original packaging. If product(s) has been altered, worn, damaged, or tags/packaging tampered with, products will be ineligible and deemed unauthorized for an exchange. According to the Federal law you cannot return human hair products that have been used. This includes removing the hair from the bundle and trying it on. We adhere to these strict policies with respect to hair returns, hygiene concerns and federal law. Exchange items must be returned to [insert business name] within 3 days from receipt of the package. Once we receive your exchange package, please allow up to 7 business days for the exchange process to complete. Once your product has been received it will be examined thoroughly. If the product has been returned unused, in its original condition we will exchange the product for something of equal or greater value. We ship via the method chosen on the original order, unless instructions in the exchange specify otherwise.

Contact Us

If you have any questions about these Terms, please contact us Intriguing Hair 82 Fairmount Avenue, Hyde Park, MA 02136 or info@intriguinghair.com

Shipping Policy: We ship items out Monday-Thursday if purchased before 2:00pm. In stock items will ship out same day. If a client purchases after 2:00pm eastern time, the item will be shipped out next day. We do not ship items out Friday, Saturday, or Sunday. If items are purchased any of these days items, will be shipped out on Monday. We use the United States Postal Service to ship items. This allows for our clients to have products shipped to P.O. Boxes. Clients billing and shipping address must match in order for us to ship item. Please keep in mind the United States Postal Service recognizes all national holidays. Items will not be shipped out on holidays. Additional time may be added to shipping timeframe. Most clients will usually recieve items next day, if their shippind address is in Massachusetts. This is not a guaranteed. services. All other states should expect their items in 2-3 days.

In Store Pickup: Clients who purchase online and require in store pickup. We must have a valid form of identification on file. Please send a valid photo i.d to info@intriguinghair.com This must be the individual who placed the order. If you do not wish to complete this step. Please do not order online and choose pick up in store. You can make the purchase in store.

Wholesale Orders: Require additional time for shipping. Orders are usually processed in 3 days. All online wholesale orders require a valid form of I.d on file. Please send to info@intriguinghair.com Exchanges and returns are not allowed on wholesale orders.