No Hassle Returns at SophiasStyle.com

We are more than happy to accept returns, and pride ourselves on having a simple and convenient return policy. With the exception of women's clothing, sale items, all special occasion wear (please see below for our Special Occasion Wear Return Policy) and embroidered items, we will accept returns on items within 30 days of arrival to you (20 days of arrival to you for Special Occasion items) as documented by postal carrier. Shipping will not be refunded. Please note that embroidered items and all women's clothing, shoes and accessories cannot be returned. To ensure that you will receive a full product refund, please only return items that meet the following criteria:

Items are unworn

Items are unwashed

Items have not been embroidered

All tags are still attached. Shoes must be returned in original packaging.

Items are sent back to us within 30 days of arrival (20 days of arrival for Special Occasion Items) )to you as documented by postal carrier.

On International orders, all applicable duties/ taxes have been paid.

We cannot accept returns on undergarments, swimsuits or hair accessories

Furniture and lighting are subject to a 10% restocking fee upon return

Shoes must be unworn and returned in the original box. Please note: We will not accept returns if the shoe box is damaged or not included. Do not place tape or shipping labels directly onto the shoe box.

If payment is made by Money Order your refund will be processed in the form of an EGift Card to be used at www.sophiasstyle.com.

Any items returned to us that do not meet these criteria will be eligible for a partial refund or store credit only. If you are unsure as to whether or not your return is eligible for a refund or have any other questions or concerns, please do not hesitate to contact our customer service department at 1-866-423-2231 or email us at help@sophiasstyle.com.

*PLEASE NOTE: Our SPECIAL OCCASION RETURNS POLICY is detailed below. If you wish to return a Special Occasion Dress, please scroll down to view our policy. *PLEASE NOTE: All women's clothing, shoes and accessories are final sale only. Returns will not be accepted on any women's items. If you are not sure whether an item you wish to purchase it's a women's clothing item, please refer to the items Full Description. If an item is non-returnable, it will be noted in the Full Description.
*PLEASE NOTE: All items with a red sale price are final sale. We do not accept returns for any sale items.

How to Return an Item

We provide a pre-addressed/pre-paid domestic shipping label for your convenience. You may also opt to mail your return through any carrier of your choice while assuming responsibility for shipping charges incurred.

Please note: When using our prepaid return label, a $5.85 charge for the first item, and a $2.25 charge for each additional item, will be deducted from your total refund. This label is for US domestic shipments only. You may download a printable version of our return mailing label here. Please use the form below to note why your are returning the product to ensure the fastest response to your return.

To ensure you item is returned and refunded without error or complication, please take the following steps:

Package your items securely.

Securely affix the return label to the outside of the package.

Please include full name, invoice number, daytime telephone number, and item(s) being returned and reason(s) (i.e. ‘too big’)

If you choose not to use the return label provided, we recommend shipping with a carrier that provides tracking information.

Special Occasion Wear Return Policy

Special Occasion Wear consists of:

Communion/Confirmation Dresses

Pageant Gowns

Flower Girl Dresses

Christmas Dresses

Easter Dresses

Boys Formal Wear

Christening/Baptism Gowns

Quinceanera Gowns

Prom/Formal Gowns

Maternity Apparel

If you purchase a special occasion wear item, and for any reason are dissatisfied with your purchase, you are more than welcome to return it to us for a refund. There will be no restocking fee for special occasion wear for the first item all others will incur in a restocking fee of 20% per item. Please ship your return to us within 20 days of arrival to you as documented by postal carrier. We cannot accept special occasion wear returns after more than 20 days. Please ensure that your return is in its original condition as per the following criteria:

Items are unworn

Items are unwashed

All tags are still attached

Items have not been embroidered

Items are sent back to us within 20 days of arrival to you as documented by postal carrier

On International orders, all applicable duties/ taxes have been paid

Any items returned to us that do not meet these criteria will be eligible for a partial refund or store credit only. If you are unsure as to whether or not your return is eligible for a refund or have any other questions or concerns, please do not hesitate to contact our customer service department at 1-866-423-2231 or email us at help@sophiasstyle.com.

All returns are handled within four business days of receipt at our warehouse. Please allow up to 30 days for credit to appear on your credit/debit card billing statement

When packaging your return, be sure to include your name, the reason for return (i.e. 'too small' or 'too big'), and the item number or order number (top left of invoice). Click here to download a printable version of the return mailing label. Please note that there is a charge for using our return mailing label. This charge is $5.85 for the first item and $2.25 each additional. This shipping charge will be deducted from your refund. NOTE: This mailing label is only for returns made within the continental US. You are not required to ship your return with our return shipping label.

Canceling An Order
We will make every effort to honor your request to cancel an order after it has been submitted. However, once the submit button has been clicked, the order will begin processing, and we cannot guarantee that we will be able to stop it. We are happy to cancel any items off your order that may be on backorder and have not yet shipped. Please email us at help@sophiasstyle.com or call 1-866-423-2231.

Exchanges

If we wait until we receive the return item to complete a traditional exchange, we cannot guarantee that the new item you want will still be in stock. Rather, we encourage you to purchase the new item in the size that works best for you and we will reimburse your account as soon as we receive the return item. This ensures that the new item you want is in stock.