If you are receiving an error message, please send a ticket for assistance*

If the tree is taking too long to load, you may be trying to display too many generations at once. Adjust the display settings in your tree Preferences to load the tree faster. Click 'Preferences' at the bottom of the tree page and lower the number of generations to display.

*Note: The ability to submit tickets is a Geni Pro only feature. If you are a basic user, please go to Community Help forums for assistance.