[SOLVED] Initialization is in progress --> run the ZA removal tool

for the past couple of days I have engaged in on line chat with your Tech Support, but not been able to resolve this problem. I installed the newest version 10.1.065 of ZA Extreme after using an earlier version successfully for years. I have Win 7 Ultimate as my OS. the installation seems to go smoothly, and at the end requires a reboot. When the computer comes back on, there is the icon for ZA, but a message from it says: Initialization is in progress. No matter how long I wait, I cannot get the Moniitor to appear. Your tech support guy has made a couple of suggestions, but none have worked. Because I am keeping the ZA on my system, I have gotten the notice that I am not protected for anti-virus, and if I attempt to install an Av program, I can no longer install ZA. I feel like I am in danger, but there must be some way to get ZA back in operation.
Please help!

Re: Initialization is in progress

Hi;

Follow these instructions Below to clean your computer of the old version and any conflicting 3rd party Security programs, then install a clean new copy of the current supported version of ZA Extreme Security 10.1.065.000

Re: Initialization is in progress

Dear GeorgeV, I followed your instructions completely, and am pleased to report that ZA is now fully functional. There was one amazing result when I did 3. Remove other security tools installed. Use http://www.appremover.com/ to double check no left overs are present.
Only one application was selected for removal, and it was Firefox. I could not believe that the browser was chosen as a security issue, but I let appremover do its thing, and now that browser is not on my computer. Dio you have any idea why it should have been removed, because I am fond of using it? I would like to re-install it, but are there any security warnings to watch for?

I told myself that the appremover must have been approved by Microsoft to get rid of the opposition.

Re: [SOLVED] Initialization is in progress --> Removal tool

Hi;

Thank you for taking the time to provide Feedback on you Update progress....

1.) Zone Alarm 10.1.065.000 now will Support FireFox 8, (prior versions of Firefox are not supported)
but due to changes in Firefox 7 & 8 , ZA 10.1.056.000 Browser security toolbar only supported Firefox 7 (prior versions of Firefox are not supported)

So AppRemover probably Looks for Apps with compatibility issues..

2.) check all of your installed programs for vulnerabilities and updates,scan your PC for vulnerable software with, the Free version of, SecuniaPSI 2.0