We’re looking for a self-motivated individual with experience of working with vulnerable people, to join us as a Family Support Worker and help families who are homeless, or at risk of homelessness, through the most challenging period of their lives.

A home is a fundamental human need, as essential as education or healthcare. Yet millions of people across Britain struggle on a daily basis with homelessness, bad housing conditions, soaring rents, discrimination and the threat of eviction. So, we are striving for change — with individuals, in communities, across society – and leading the way to a safe home. We need ambitious, best-in-class individuals who are passionate about our cause to join us at this exciting time. This is your chance to play a part in the fundamental change we are striving to achieve.

The aim of Shelter’s Hackney Family Service (HFS) is to prevent homelessness and secure access to safe, affordable housing for families with complex needs. While helping with each family’s immediate housing crisis we aim to create a package of support that will help them to deal with the underlying causes of that crisis.

About the Role

You will deliver vital outcome-focused support to a caseload of families with multiple needs, identifying the underlying causes of homelessness and working with the whole family to tackle these. This will include developing a realistic support plan with your clients around housing, health and education and working persistently and assertively with families and other agencies to provide intensive, coordinated support that will achieve sustainable outcomes.

About you

To succeed, you’ll need knowledge and understanding of the client group and the links between homelessness, education, employment, health and ASB and experience of working within a safeguarding framework. We’ll also be looking for a proven track record of working with vulnerable people or people with multiple and complex needs. You’re used to engaging with individuals and families and structuring personalised support plans to deliver outcomes through multi-agency processes and protocols. What’s more, you’re a strong team player with great relationship building skills, lots of creativity and a willingness to challenge the status quo and introduce new ideas. Experience of using a range of IT tools, including case management systems, Microsoft Office applications, internet and email etc. is also required, with the ability to type preferred.

Benefits
We offer a wide range of benefits, including 30 days of annual leave, enhanced family friendly policies, pension and interest free travel loans. Our employees also have access to a tenancy deposit loan, payroll giving, cycle to work scheme and an employee assistance programme.

Shelter helps millions of people every year struggling with bad housing or homelessness through our advice, support and legal services. And we campaign to make sure that, one day, no one will have to turn to us for help. We’re here so no one has to fight bad housing or homelessness on their own.

To find out more about the role and the benefits of working for Shelter please visit our website.Apply to be part of our team and be the change you want to see in society.

Safeguarding is everyone’s business. Shelter is committed to protecting the health, wellbeing and human rights of those we support, and enabling them to live free from harm, abuse and neglect. All our staff will be expected to observe professional standards of behaviour and conduct their work in line with our Safeguarding Policies.

At Shelter, we welcome and encourage applications from everyone regardless of age, disability, gender, ethnicity, religion and sexual orientation. We are facing diverse problems, so need diverse people to tackle them.

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