Alban CATBaltimore, MD

Alban uses MDS for:
– Shop Service
– Field Service
– Truck Shop

“We were looking for a proactive way to update our customers on the status of our service efforts. MODERN has allowed us to provide these notifications with a personal and professional touch. We now are able to give estimates, share pictures, receive signed approvals, and more without making a single phone call. MODERN has provided us with the solution we were looking for.”

Brent PoultonVice President, Product Support

“I just wanted to shoot you some feedback. My customers and I all love this program. MODERN has made my job so much easier, I finally have somewhere to enter notes, and my customers love it because I don’t forget to call them, I just shoot them a text. I can’t say enough how much I love this program. If you recall I was one of the naysayers in the training, not anymore.”

Wheeler Machinery Co.Salt Lake City, Utah

“MODERN has given us one tool to organize, prioritize and document our service repairs and easily carry that information straight to our customers.”

Craig BanyardPSSR Manager

“MODERN has given us a better way to manage our maintenance and service repair process by giving us better visibility to repair status, inspections & estimate approvals. This increases our ability to turn our rental machines around faster and get them back to work.”

Cody RhoadesRental Operations Manager

Hawthorne CATSan Diego, CA

Hawthorne uses MDS for:
– Shop Service
– Field Service
– Engine Service

“Rolling out a new program to any department can be a daunting process. The benefits of MODERN sell itself. One platform to communicate internally between departments and externally with our customers. Documentation from start to finish including, quotes, inspections, pictures, any supporting documents, and invoices. All of this happening in real time.

Our team attended the on-site training. Within 48 hours we had multiple customers loaded into MODERN and were receiving our first signed quotes and other customer communications through MODERN. The ease of use enabled our team to learn and implement the MODERN application with little or no complications. The MODERN support team values our input and applies our needs for continuous improvement and tailors to the dealership needs.

Immediately we saw communication between our departments improve. Our Main shop was communicating components being sent to the CRC Shop. Our PSSR’s were communicating incoming machines and customer expectations. Instead of our Lead Technicians having to make multiple phone calls to find out the status, all they have to do is review the internal notes for a work order and find the information they were looking for.

Driving Metrics improvement through the use of MODERN has resulted in increased customer satisfaction, decrease in WIP days, and decrease in LDL.”

Melissa TresserService Operations Manager

Sitech Rocky MountainAurora, Colorado

Sitech Rocky Mountain uses MDS for:
– Shop Service

“Since using MODERN we have noted significant improvement in our NPS scores, a Daniels Group metric to measure customer satisfaction. The ease of reaching out to customers using text messages has alleviated a bottleneck we experienced with our service Admin staff – no more messages being lost in voicemails.”

Farshad BehbahaniRepair Center Manager

Torgerson’sGreat Falls, Montana

Torgerson’s uses MDS for:– Shop Service
– Field Service

“A product is only as good as the implementation. MODERN is easy-to-use and the benefits are easily identifiable making it a win-win.”