Customers

What Basil Tracks

Collect customers’ phone numbers, addresses, and emails to support your store’s marketing efforts. Track every book a customer purchases as well as every book he sells. Basil allows you to notify a customer when she has previously purchased the same item so as to avoid duplicate copies in their personal library. Basil provides the data and capabilities that enable you to excel in customer service.

Customer Requests

Create book requests for items not in your store. Create the request by ISBN, title, or author and when a book is added to your inventory that matches the request, a message will alert you with who requested the book and their contact information. You can print the message and put it with the book while you call your customer to let them know it has arrived.

Special Orders

Sell special-order books to customers. Simply click on the special order button during point of sale and the book is added to the customer’s special order list. Manage all of your special orders – know what needs to be ordered, what has been ordered, and what is available to be picked up by your customers.

Frequent Buyer and Customer Discounts

Configure discounts per customer depending on your store’s policy. Enroll your customer in a frequent buyer program that is tracked in Basil and applied automatically when making a purchase. Set specific customer discounts that are applied each time they make a purchase. Many stores will offer teacher discounts, for example.

Define Special Discounts and Sales Rules

Basil allows you to configure special discounts and sales rules, making point of sale more flexible and robust. Define discounts for specific books for your book club members or discounts for teachers on certain books or categories of books.