IoT Remote AppControl solution and Synology NAS boxes

IoT Remote AppControl solution and Synology NAS boxes

Hi there,

As a side product for making IoT devices accessible to you through their web interface, we also quickly thought about how this could work for enabling remote support. So, we dug into the code and ported our IoT Remote AppControl solution to Synology NAS boxes, making it possible to access these devices from anywhere!

When tracking the device landscape out there, there is definitively a trend to replace large standalone servers with small, easy to administer NAS boxes. They are quick to set up, do not eat up too much space and are convenient to use. So especially SMBs/SMEs and home users start to pick them up more and more for easy file sharing or backup purposes. These boxes also create add on values by offering interfaces to calendars, web mails, audio players, photo collections and more. And now, you can easily access everything on there just by double clicking a device in your TeamViewer Computers & Contacts List.

And here is how you start:

At first, you have to download the correct package for your Synology NAS box. Usually, your Synology Marketplace picks the correct architecture for your device, but you have to know the device details and find out what your CPU is to get the right download.

If you do not know what architecture you have, a quick look here may help you.

We are currently supporting ARM and Intel based devices. For both, Intel and ARM, you will find two download packages: armv7 and armv5 target different ARM architectures, while amd64 (x86-64) and i386 (x86-32) target Intel. armv5 are used on older models dating back to the 2011s, while x86-32 is not used by many models (DS214play and DS415play). So, if you are in doubt and you want to access a recent system: In case you have an Intel CPU, try out the amd64 package and if you have an ARM CPU, use armv7.

EDIT: Update: We noticed, that some of the most recent Synology models introduced a new architecture that we did not support, yet. For all of you that are using the DS418, DS418j, DS218play, DS218, and DS118 models, we created an updated package that makes TeamViewer also run on these models:

After downloading the package, you have to install it using the package center from Synology. Log into your DSM as administrative user. Please note that we only support systems from DSM 6 onward.

Open the package center. First, you have to adapt the trust level of the package center to allow packages from any publisher. You can do so by selecting Settings and by setting the Trust Level to Any Publisher.

Then you can hit Manual Install and upload the package file.

Click "Manual Install"Upload the package fileAfter that you will have to accept our EULA for proceeding with the installation.

Once you finish the wizard, your TeamViewer installation will start automatically if you had previously selected the autostart checkbox in the last screen.

Now your TeamViewer is ready to connect to your account. But before doing so, please make sure that you reset your Trust Level to its former value.

Hint: Leaving it at Any Publisher is not required for operation and may make your DiskStation susceptible to attacks.

Now it is time to assign your DiskStation to your account. There are two ways to do that. If your device is in the same subnet you can use the Nearby feature of TeamViewer.

Just click the Add item-button in your Computers & Contacts List and select Nearby contacts and devices. A list with all devices in the same network running TeamViewer will show up and you should be able to locate your Synology device in this list. Just double click on it, and you are all set: You can now directly connect to your device. Please note that now, as long as the device is assigned to your account, it will not show up in this list anymore.

If the device is not located in your subnet or cannot be found, you will need to do a few more clicks. Open the TeamViewer dialog from the DSM application menu.

You will find your assignment ID and assignment password in this dialog. Add the assignment ID to your Computers & Contacts list by selecting Add item --> Add remote computer. Enter the assignment ID as TeamViewer ID in the shown dialog. Enter the assignment password as Password and press OK.

Please note: You cannot connect to your DiskStation yet and your password is only valid for assignment and cannot be used to connect to a device. This means that you to have to assign it to your account. To do this, go to your option dialog of your device and select Remote assignment. If all goes right, you can now connect to your Synology NAS device.

Go ahead, double click on your new entry in the Computers & Contacts list, log in and start enjoying your DiskStation from everywhere. Download files or listen to your music -- (almost) everything is possible now, and all via TeamViewer.

Please note that there are some known issues:

Connections are currently only possible from TeamViewer 13.1 running on Windows.

macOS, Linux or mobile clients are not supported.

Links opening a new browser window will not work, so MailStation or VideoStation (just to name a few), will not be able to run.

Re: IoT WebControl solution and Synology NAS boxes

hi

on both DS1515+ and DS413J with DSM6.2 teamviewer is working perfectely. However i ned to tighten my firewall and was wondering if the synology version of teamviewer is also using in priority port 5398 the 443 then 80. if not what is the primary port ?

Re: IoT WebControl solution and Synology NAS boxes

No, you don't have to any ports. That is the whole sense behind using TeamViewer: To not make your device accessible for the world. You can open the standard TeamViewer port, but usually that is not necessary.

Re: IoT WebControl solution and Synology NAS boxes

Thank you for your message. Please open your TeamViewer on your Windows 10 computer and search for "Nearby contacts and devices". If the Synology device does not show up, please open TeamViewer on the Synology device and note down the ID and Password of the device. Add a remote computer on your Computer & Contact list and enter the TeamViewer ID and Password on the "Properties". You should now be able to access your device by double clicking on the device on your Computer & Contact list.

Otherwise we can offer you a remote session to assist you assigning the device to your account.

Re: IoT WebControl solution and Synology NAS boxes

We figured out, that the device was assigned to a group that required additional permissions to add new devices to. If you add a device to the group "My Computers", the Option "Assign to Account" will appear.

If you have any additional questions, please feel free to get back to us anytime.

Re: IoT Remote AppControl solution and Synology NAS boxes

I've installed on 1817+ (teamviewer-1.0.6153_amd64.spk) and I can see the Synology in my contact list on my PC (Version: 13.1.3629) but when I try connect it I get error message "Connection could not be established".

Re: IoT Remote AppControl solution and Synology NAS boxes

The "Nearby contacts and devices" was not able to see the Synology TeamViewer but I added the Synology TW information manually. It's in my contact list I can see it's online in "My partners" list.

When I double click it tries to connect and for a split second I can see message with the yellow stripe on the bottom "Connecting -Authenticating" and it changes to "Connection not established - A connection could not be established"

Re: IoT Remote AppControl solution and Synology NAS boxes

BSOD on computer, so after restart tried again and nearest box has option to assign. Assigned, and connection is available. But new item is added to list with NAME [Synology]. Original item still not possible to connect it, so I removed it. Second box without changes, not possible to connect, not possible to assign.

Re: IoT Remote AppControl solution and Synology NAS boxes

Thank you for using our integration for Synology. Please assign the device to your account first, then you will be able to connect:

There are two ways to do that. If your device is in the same subnet you can use theNearbyfeature of TeamViewer.

Just click the Add item-button in your Computers & Contacts List and selectNearby contacts and devices. A list with all devices in the same network running TeamViewer will show up and you should be able to locate your Synology device in this list. Just double click on it, and you are all set: You can now directly connect to your device. Please note that now, as long as the device is assigned to your account, it will not show up in this list anymore.

If the device is not located in your subnet or cannot be found, you will need to do a few more clicks. Open the TeamViewer dialog from the DSM application menu.

Re: IoT Remote AppControl solution and Synology NAS boxes

the problem is that the app will start and stop on synology not a connection issue yet. Can start app and immediately it stops with no error message. presume there is a log somewhere but issue not logged in synology logs

Re: IoT Remote AppControl solution and Synology NAS boxes

ds715 is an Alpine platform based device. We are aware of this problem. We don't know as why this is the case with Alpine platform based devices. We don't have the device with us but we are still trying to figure out as why this is the case. Hopefully, we will fix it by next release else we will drop support for Alpine Platform.

Re: IoT Remote AppControl solution and Synology NAS boxes

@arpitjindal Written above. There is not possible to assign a box to account, there is no option menu. One box has been added because has been found on Nearby devices, but the second box is remote and there is no option to Assign.

Re: IoT Remote AppControl solution and Synology NAS boxes

@arpitjindal Written above. There is not possible to assign a box to account, there is no option menu. One box has been added because has been found on Nearby devices, but the second box is remote and there is no option to Assign.

@vpa_axisIs the remote device already asigned to anyone else? One device can not be assigned to multiple users. If you don't know whether the device is already assigned to someone else or not the I would suggest to open the TeamViewer application in that device and if the device is already assigned to someone else then it will be mentioned there.

Re: IoT Remote AppControl solution and Synology NAS boxes

In which group does this device lies in your "Computer and Contact" list? Is this device being added to a shared group of which you are not the owner? If so, please move the device to an unshared group (best would be "My Computers" group) amd try again with the assignment.