Computer Support Specialist

Information on the alignment requirements for the Computer Support Specialist Program

CIP Code: 11.1006CIP Name: Computer Support SpecialistDefinition: A program that prepares individuals to provide technical assistance, support, and advice to computer users to help troubleshoot software and hardware problems. Includes instruction in computer concepts, information systems, networking, operating systems, computer hardware, the Internet, software applications, help desk concepts and problem solving, and principles of customer service.

Approval Status

The Computer Support Specialist Alignment was approved by the Kansas Board of Regents on October 16, 2014. Colleges are granted one year from the approval date to implement the alignment.

State Business and Industry Committee Recommendation

The Business and Industry Committee identified the qualities and skills desired in employees and discussed potential advantages and disadvantages of several applicable industry credentials. As a starting point for individuals wanting to work in the field, the committee reached consensus on the CompTIA A+ credential for the Certificate A level. Due to the natural split for skills and program focus that includes networking, servers, and security, members recommended the next exit point as a Certificate B, after which graduates should be prepared to attain two of the following credentials: CompTIA Network+, CompTIA Server+ or CompTIA Security+ credentials. Members agreed a final program exit point should be an AAS with a maximum of 64 credit hours. Individual programs could also have the option of adding vendor specific credentials.

Alignment Map:

Common Courses serve as potential articulation and transfer of coursework between secondary and postsecondary partners. These courses shall have the same title, credit hour allocation, and competencies. Institutions may add additional competencies based on local demand. The sequencing of common courses is determined by the institution.