Delivery Policy

Past Impressions aim to dispatch your goods within 24 hours, however please allow 3 to 5 days for delivery (Mon-Fri) of receiving cleared payment, although it is normally much quicker than this. If you have any queries regarding delivery please ring our team on +44 (0)20 8335 3930 with details of your order to hand. If we cannot deliver your order within the expected time period, we will make every effort to contact you by e-mail and inform you of the expected delivery time.

14 Day Money Back Guarantee

The team at Past Impressions are proud of the quality of our service and we always endeavour to meet the high standards our customers deserve. If you are not 100% happy with your purchase, then we offer the following terms and conditions for your satisfaction.

If you are unsatisfied in any way at all, please return the unwanted item within 14 days of delivery date for a full refund or exchange.

The item must be unused, unopened and retain its original labels & packaging. Sale items are not returnable or refundable.

If your item has been lost or damaged in transit, has arrived faulty, or is incorrect, then please call or e-mail us immediately on +44 (0)20 8335 3930, sales@past-impressions.co.uk. We will then arrange the best course of action to take.

In all returns situations we recommend that you use a signed for service, with adequate insurance to cover the value of the item as Past Impressions cannot accept responsibility for items lost or damaged in transit. Postage costs will be refunded if the return is a result of any error we made in fulfilling your order or if the goods are faulty. To facilitate a speedy refund or replacement, please include a copy of your receipt and state the reason for the return.

Although we are trying to fulfil all orders as usual, please bear with us as deliveries are taking significantly longer than normal at this difficult time. Currently delivery of your order may take up to 3 weeks. Stay safe and keep busy stitching!