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Functional AnalystArise

THIS JOB HAS EXPIRED

Overview:

Founded in 1997, Arise Virtual Solutions Inc. is the world?s leading provider of virtual business process outsourcing and contact center services for brands seeking to improve business results through their sales and service channels.

Headquartered in Miramar, Florida, Arise has over 230 employees. We customize and deliver high-quality voice, e-mail, chat, and mobile customer service, technical support, and sales through a network of over 26,000 entrepreneurial, self-incorporated home-based Client Support Professionals in the United States, United Kingdom/Ireland and Canada.

Clients gain value through our unmatched combination of superior service and best cost. Through the delivery methodology of Undisputed Top Performance? Arise?s 100 percent virtual model is able to best match Client Support Professional's skills to specific client needs. This allows companies unparalleled flexibility for growth and profitability while improving their customers? satisfaction.

No other company better understands how to bring virtualization to life for premium brands.

The Functional Analyst will provide internal financial and operational reporting, trend analysis, and recommendations to support the decision making process in a variety of projects for Arise?s Client Results Department.
Responsibilities:
? Manually create daily, weekly, monthly, and ad hoc reports
? Present recommendations based upon reporting analysis to Client Result Managers and Leadership, to include both financial and operational improvements.
? Conduct data mining activities using a variety of internally and externally available data sets
? Other duties may be non-routine and reflect substantial variety and complexity
Qualifications:
? Bachelors Degree desired (back ground in Econometrics, Statistics, or Finance highly desired)
? 3-5 years experience creating reports and providing trend analysis
? Prior Operational Call Center experience is a must have
? Strong understanding of reporting systems (what data is accessible and what reporting system data is housed in)
? Proven ability to work independently, yet collaboratively across multiple disciplines and functions
? Ability to collaborate and communicate effectively across all lines of business and all levels within the organization
? Exceptional customer centricity
? Proficiency in MS Office applications (expert level with Excel- including extensive experience with Pivot Tables and VLookups is a must have)
? Experience with Access a big plus
? Back ground with Minitab or other statistical software for regression analysis is highly desired
? Deadline Driven with a keen attention to detail and strong organizational skills
Competitive Compensation and Benefits which include:
? Health/ Dental/ Vision/ Flex Spending Benefits
? 401k, Retirement
? Great PTO and Holiday Plan!
? Maternity/ Paternity Paid Leave
? Life and Disability Insurance
? Tuition Reimbursement
? Great Place to Work
When smart creative and passionate people get together, the results are astounding and the opportunities limitless.
Achieve your potential at Arise.
Diversity creates a healthier atmosphere: equal opportunity employer M/F/D/V