Supervise and coordinate activities of workers in assigned gaming areas. Circulate among tables and observe operations. Ensure that stations and games are covered for each shift. May explain and interpret operating rules of house to patrons. May plan and organize activities and services for guests in hotels/casinos. May address service complaints.

Sample Job Titles

1.

Blackjack Pit Boss

2.

Blackjack Supervisor

3.

Box Person

4.

Cardroom Manager

5.

Casino Floor Supervisor

6.

Casino Floorperson

7.

Casino Manager

8.

Casino Shift Manager

9.

Casino Supervisor

10.

Crap Game Box Person

11.

Executive Casino Host

12.

Floor Supervisor

13.

Floorperson

14.

Gambling Box Person

15.

Gambling Floor Supervisor

16.

Gambling Supervisor

17.

Gaming Floor Supervisor

18.

Lottery Office Manager

19.

Pit Boss

20.

Pit Supervisor

21.

Poker Supervisor

22.

Security Supervisor

23.

Shift Supervisor

24.

Slot Shift Manager

25.

Slot Supervisor

26.

Table Games Floor Supervisor

27.

Table Games Shift Manager

28.

Table Games Supervisor

Job Tasks

Monitor game operations to ensure that house rules are followed, that tribal, state, and federal regulations are adhered to, and that employees provide prompt and courteous service.

Monitor operational quality or safety.

Observe gamblers' behavior for signs of cheating, such as marking, switching, or counting cards, and notify security staff of suspected cheating.

Monitor patron activities to identify problems or potential problems.

Communicate with management or other staff to resolve problems.

Greet customers and ask about the quality of service they are receiving.

Greet customers, patrons, or visitors.

Perform paperwork required for monetary transactions.

Maintain financial or account records.

Explain and interpret house rules, such as game rules or betting limits, for patrons.

Explain regulations, policies, or procedures.

Maintain familiarity with the games at a facility and with strategies or tricks used by cheaters at such games.

Establish policies on types of gambling offered, odds, or extension of credit.

Develop plans for programs or services.

Provide fire protection or first-aid assistance when necessary.

Administer first aid.

Work Activities

Importance

Work Activity

88

Performing for or Working Directly with the Public —
Performing for people or dealing directly with the public. This includes serving customers in restaurants and stores, and receiving clients or guests.

72

Communicating with Supervisors, Peers, or Subordinates —
Providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.

Communicating with Persons Outside Organization —
Communicating with people outside the organization, representing the organization to customers, the public, government, and other external sources. This information can be exchanged in person, in writing, or by telephone or e-mail.

63

Coaching and Developing Others —
Identifying the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.

Estimating the Quantifiable Characteristics of Products, Events, or Information —
Estimating sizes, distances, and quantities; or determining time, costs, resources, or materials needed to perform a work activity.

Gaming services workers serve customers in gambling establishments, such as casinos or racetracks. Some workers tend slot machines, deal cards, or oversee other gaming activities such as keno or bingo. Others take bets or pay out winnings. Still others supervise or manage gaming workers and operations.

Most gaming services workers are employed in the casino hotels or gambling industries. Because most establishments are open 24 hours a day, 7 days a week, employees often must work during nights, weekends, and holidays.

Source: MyPlan.com, LLC, 2016; includes information from the O*NET 20.3 database, 2016, and the Bureau of Labor Statistics, U.S. Department of Labor, Occupational Outlook Handbook, 2014-2024 Edition. O*NET™ is a trademark of the U.S. Department of Labor, Employment and Training Administration.

Interesting Fact

There are more female than male millionaires in the U.S. -- a function of both increased earnings and longer life expectancy for women.