Read what people are saying about Precision Garage Door in:

Worcester Area, MA

I paid $3000 for 3 doors and 3 openers. 18 months later I was charged $135 for a 10 minute service call to align the sensors. They could have told me to try the sensor alignment when I called any of the 3 times I spoke with them. The service itself was excellent but it took 10 minutes.

I called these folks to get a spring replaced on my garage door.
I tried to get a price when I called and it sounded like a couple of hundred dollars, or there about.
When he came he tried to sell me a door rebuild at 695 a door. When I said how much to just replace the spring he quoted me 395 dollars. I turned him down and paid the 105 service call fee.
I then did the repair myself. Total cost 29.95 and 1/2 an hour of labor. I was prepared to pay 200ish for the repair....but really....
I will Never call these people again and I will encourage other people to avoid them.

MS

A Response from: Walt Arvin

We are very sorry you didn’t have the kind of experience we strive to provide. Like many locally owned reputable small home services businesses we differentiate ourselves by the level of customer service we provide. We partly do this by sourcing the best parts (longer lasting and much better quality than what is sold at Lowe’s or Home Depot) and by standing behind them and our service with a fantastic warranty. In your specific case, we offered a 1-year warranty for parts and labor, as well as, for the service fee. This means that if the springs were defective and/or discontinued providing the force to open your door within 1-year of installation we would replace them for free (no charge for parts, no labor charge and no service or site visit fee). We are very comfortable that the overwhelming majority of our customers appreciate our level of customer service, our parts and warranty, and the satisfaction of dealing with a company that will stand behind their work. We will never be able to compete with the price of cheap parts from the big box stores, but they do not provide the service and/or customer service that we do.

I just paid $105 for nothing. I had called earlier in the week to request repair for a garage door lock, and was quoted a price over the phone of $125, including the $105 service fee for the visit, and the parts. When the tech arrived (promptly, and he was very pleasant), he told me he didn’t have the parts he needed, and the quote HE gave me was for over $350! With such a discrepancy, and the fact that I’d have to wait for another appointment to get the work done, I declined the service, but had to pay the fee anyway. Very poor way to do business, and I’ve requested a refund, but don’t think I’ll ever see that money again. Thanks for nothing.

Very happy with Precision from the first salesman, Paul, to the installer whose name I can’t renember(sorry) . Both employees were polite and professional. They called when they were on their way and arrived promptly when they were expected. I would recommend Precision garage door! My new door operates smoothly and looks great! Thanks

Service Tech, Paul, not only showed up well within the appointment timeframe, but actually called ahead when he was able to provide an exact arrival time. This is a rare and much appreciated additional service. Paul was friendly and explained everything he was doing along with helpful hints for routine service I can provide on my own. I highly recommend Precision and will continue to use them as my primary source of garage door / opener service and replacement.

When my garage was damaged, I went on line and found Precision. I chatted virtually the same evening and was able to get an estimate the next day. It was very reasonable so I will be moving forward with the installation of a new door by Precision.

This is the third time we have used Precision Door since 2011. Every time we received prompt and courteous service. I am very happy with them and will continue to call them whenever I need garage door service.

My garage door opener has a battery pack that was beeping every 30 seconds. I call Precision and they made an appointment for a technician to come to my house. Paul Osborne called me before the appointment and showed up EXACTLY when he said he would.
It was a pleasure having him working in my home. He was very polite, knew what he was doing, and kept me informed on what was needed, what he was doing, and let me agree on the cost before doing the work.
If I ever need more work I will ask for Paul!
I don't see it listed but I purchased not only a new battery for the one that was beeping but replace the other one also!

The spring to my garage door broke. I called the Worcester, MA area number for Precision. The Customer Service Representative: Emily set me up with an appointment for later that same day. The repairmen: Barry & Mike arrived on time, worked in unison to repair my door, demonstrated courtesy and professionalism. They were in an out within 40 minutes and the door is just like new. I was very impressed with the competency and professionalism of both the repair technicians as well as the Customer Service Representative. I enthusiastically recommend Precision Overhead Garage Door Company to anyone who has a problem with their garage door.

We needed repair of our garage door opener. We looked up on Yelp, got your name, read your reviews and gave you a call. We were given a one day appointment with a 2 hour window. On the day of the appointment the serviceman called and said he could arrive a half-hour early if that was okay and he was here exactly when he said. He went right to work and in a matter of 15, 20 minutes he gave us 3 options for repair and explained each to us. You service was great and we are very happy.

Ontime arrival, honest conversation and no frills work right away. Very impressed with workmanship and also the energy Chris had from the time he came in and completed the repair. Made it look easy too. I sure thought I would be in for 'need a new door' comment and $600 quote as was told by some other local repair service, but, Chris fixed the issue with no extras.

I found Precision via Angie's List and had garage door service performed this morning. Christopher was the technician and I rate the service that he delivered as a 10. This is a guy that really seems to love what he does and it shows in his work. Precision has definitely earned a new customer. Thank you!

First, I love that whenever you call Precision a sentient, English speaking human being answers the call. I got a timely appointment. I had used Precision once before, and was very pleased to see the same technician arrive. Chris shows up on time and is a hard worker who goes above and beyond to do the best possible job. I've been very satisfied with Precision and recommend them to my friends.

I found your service on-line.
All my exceptions were addressed.
Chris was on time, reviewed my situation and made recommendations.
He was obviously a professional in this area and completed the job in a timely manner. We went over the operation of the new setup and I was completely satisfied. He cleaned up the area, garage and driveway, which creates a positive impression. I will recommend your service to friends.

I called earlier in the day and shared the dilemma I was having with my parents garage door. Your call center associate quickly realized that the work had to be completed today. I was given a time frame for the work to be performed. Chris gave us a call, confirmed the time he would be there and performed the work flawlessly. Thank you very much...