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The Transfer Service and Character Rename Service issues have been identified and a fix is in the works. It did not make it into this week's maintenance, but XL and Trion are aiming to have it in next week's patch.

The major issue that players were experiencing has been fixed, so Transfers were made available again, as the previous post indicates.

However, there is still a chance for a Transfer to fail. If it does, you may contact support and request a manual transfer. Yes, manual transfers are possible again.

Should the manual transfer fail, your situation will be used to figure out the issue, so please do work with our team to sort it out.

If you had tried to transfer after the previous announcement on May 9th, and your transfer failed, you will be contacted by our support team in the near future to be manually transferred. If you were one of those players, please wait to be contacted. You are free to attempt the transfer yourself, again.

Thank you for your patience, understanding, and cooperation with the ArcheAge team.