As Prince George’s County continues its snow recovery process, the Department of Public Works and Transportation (DPW&T) and the Prince George’s County 311 call center discovered a technical problem with the County’s online snow removal request form and plow tracking system.

The Prince George’s County Office of Information Technology has corrected this problem. Residents who want to submit online snow removal request forms should go to http://countyclick.princegeorgescountymd.gov/ and click on “Submit Request for Snow Removal” at the top of page. Citizens only need to provide their email address and the location that needs plowing. The snow removal request type is already pre-populated on this form.

Residents can also submit snow removal requests by calling 3-1-1 from 7:00 a.m. to 7:00 p.m. or to the Snow Information Center at 301-350-0500. Prince George’s County has requested for residents to be patient and to wait 48 hours after the storm has stopped, which is approximately at midnight tonight, Tuesday, January 26, 2016.

Unfortunately, the plow tracking map continues to be unavailable. As an alternative, The Department of Public Works and Transportation is advising residents that they can visit http://www.pgctrip.com/ to view County traffic cameras and updated information.

We have also had reports that residents are calling 9-1-1 for snow removal. 9-1-1 is for emergency use only, residents should not call 9-1-1 for non-emergency issues.