standard by which something can be measured or judged.Webster’s Dictionary -
Mr.BENCHMARK
“A surveyor’s mark ….”
. and used as a reference point ….NPO Pakistan
. of previously determined position ….Hasan Haider .

WHAT IS BENCHMARKING?
Philosophically .Hasan Haider .M. Harmon..”
. . Quality Digest Mr. .NPO Pakistan
. “Benchmarking is the practice of being humble enough to admit that someone else is better at something and being wise enough to try and learn how to match and even surpass them at it.

to
Mr. . A continuous learning process for understanding & measuring our own operations.WHAT IS BENCHMARKING?
Operationally . . and implementing plans to adapt & change our operations.NPO Pakistan meet & surpass those practices
. comparing them to other organizations which are recognized as having superior practices.Hasan Haider .

WHAT IS BEST PRACTICE?
A relative term indicating outstanding business practices which have been identified as contributing to improved performance significantly in leading companies.
Mr.Hasan Haider .NPO Pakistan
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. These are the methods or work processes that produce outputs which best meet customer requirements/expectations.

NPO Pakistan
. energy and effort as passengers do not have to depend on the airline travel agents. or ticket offices to have their booking ticketed when they need to travel.BEST PRACTICE:
The process saves time. It also realizes cost saving as tickets do not have to be printed.
Mr.Hasan Haider .

BENEFITS OF BENCHMARKING

It ensures best practices will be identified.
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.NPO Pakistan and stimulates innovations and breakthroughs. which in turn assures appropriate improvement targets are set It provides a deeper understanding of the organization’s processes It helps overcome disbelief of outside practices and convinces the organizations it can improve upon them It counters reluctance to try something different.
Mr.Hasan Haider .

It is a practical tool for continuous improvement.NPO Pakistan
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. It redirects the focus on an organization.
Mr. the organization will look outwards and thus see “outside the box”.BENEFITS OF BENCHMARKING

It helps identify new technologies that may have started in other industries. for example bar coding and it will overcome the “Not Invented Here” satisfaction or arrogance. Instead of being self-absorbed.Hasan Haider .

.What they are doing .Hasan Haider .

Better awareness of ourselves (Us) .How they are doing it . .NPO Pakistan
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.How we are doing it .How well we are doing it Better awareness of the best (Them) .BENCHMARKING MAKES US
KNOW US & KNOW THEM .How well they are doing it
Mr.What are we doing .

TYPES OF BENCHMARKING
INTERNAL Comparing similar operations within or across different departments or business units of the organization. Ex.: Comparing HR practices such as TNA, Performance Evaluation, Training Cost among branches/subsidiaries.
Mr.Hasan Haider - NPO Pakistan

TYPES OF BENCHMARKING
COMPETITIVE

Comparison of a specific process with that of direct competitor. Ex.: A public hospital studies the frontline customer service of a private hospital.

Mr.Hasan Haider - NPO Pakistan

HR.NPO Pakistan
. Logistics Management in the public or private sector
Mr.TYPES OF BENCHMARKING
FUNCTIONAL/INDUSTRY Comparison of a specific process against other organizations in search of better practices of the same industry.Hasan Haider . It involves partners in the same functional area like Finance Management.

: A Municipal Council learning and adapting the best practices of managing industrial waste from an established chemical company.NPO Pakistan
. Mr.TYPES OF BENCHMARKING
GENERIC Comparison of specific process from unrelated industries or business line towards identifying innovation.Hasan Haider . Ex.

PLAN
THESE MEASURES (KPIs)
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Provide a deep understanding of the organization’s performance and processes. Make us becoming aware of and searching for industry best practices.
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.Hasan Haider .NPO Pakistan improvements. Assist us in identifying breakthrough
Mr.

DO
BENCHMARKING
Strategy for data collection

Secondary Research Screening Survey Questionnaire Site Visit
Mr.NPO Pakistan
Who’s out there? Who’s good? Who’s best: What do they do?
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How did they make it work?
.Hasan Haider .

NPO Pakistan
.Hasan Haider .DO
PLANNING THE SITE VISIT:
 
Determine what data is needed Design the set of questions to ask the benchmarking partner
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Decide how and when to conduct the visit
Mr.

Hasan Haider .NPO Pakistan share with target organizations
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.DO
GUIDELINES FOR THE ON-SITE VISIT:
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Review your internal operation first Know precisely the information you want to gather Structure the questions to proceed from the general to the specific Determine the information about your own organization that you would be willing to Mr.

DO
GUIDELINES FOR THE ON-SITE VISIT:  Identify the appropriate targets
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Identify which member of the benchmarking team will be responsible for each target area Contact the authorized person Present the organization selected for a visit with beneficial reasons why they should participate in Haider the.Hasan NPO Pakistan
 
.process Mr.

Hasan Haider .DO
GUIDELINES FOR THE ON-SITE VISIT:

Send a confirmation letter when a visit is set up
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Practice before you visit the target organization
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Send a thank you letter after the visit is completed
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Mr.NPO Pakistan Document your visit with a trip report
.

NPO Pakistan Strive andMr.BENCHMARKING IN A NUTSHELL:
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Solicit the appropriate process or activity to improve Compare own performance to the best performance Adapt and adopt the practices of the best performers Implement an action plan to achieve desired changes
Haider the .Hasan sustain “best” status
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.

Hasan Haider . you don’t manage Key to determine the gap Key to determine the progress Learn & adapt or adopt Give and take
MEASUREMENT?
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LEARNING CULTURE? SHARING?
Mr. you’ll get run over if you just sit there Raise the bar Dissatisfaction with status quo Someone has moved the cheese If you don’t measure.ARE ARE YOU YOU READY? READY?
OPEN MIND?
   
Even if you’re on the right track.NPO Pakistan
.

NIH (Not Invented Here) Syndrome
Mr..Hasan Haider We will look into it.DON’T BE PART OF THESE LOTS
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We are #1. so why bother? The thought of sharing and learning from competitors is unthinkable and downright horrifying! Competitors won’t share! Our bottom-line is fine! We are in different business.NPO Pakistan
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CRITICAL SUCCESS FACTORS
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Undertake the right study Commit to implement best practices learned Use an appropriate benchmarking process Mobilize/empower the right team Know your own process first Select the right partner(s) Adhere to a Code of Conduct Evaluate adaptability of best practices/enablers Verify results of implementation Mr.Hasan Haider .NPO Pakistan
.

NPO Pakistan Source: International Clearinghouse
. 7.RULES OF THE GAME
1. 6. 2. 4. 5. 8. 3. 9. Conduct yourself within legal bounds Participate by exchanging information Respect confidentiality of information Use information only for the intended purpose Initiate contacts with designated individuals Obtain permission before providing contacts Be prepared for each benchmarking event Follow through with commitments to partners Treat information from others as they desire
Mr.HasanBenchmarking Haider .

Hasan Haider . quantifying the gaps in performance.CONCLUSION
Benchmarking.
Mr. documenting why the difference exist and identifying what to do to become as good as and eventually better than these organizations.NPO Pakistan
. if properly implemented can help resolve problems by forcing an organization to compare itself with best-in-class organizations.

certain requirements need to be fulfilled.NPO Pakistan
. Among these are:
    
Full support of Top Management Doing the right study Using appropriate benchmarking process Adhering to the Code of Conduct Implementation as a team activity
Mr.Hasan Haider .CONCLUSION
To ensure success of benchmarking activities in any organization.

To appreciate the value of benchmarking as a tool for managing change for continuous improvement. Encourage benchmarking efforts & reward results. . Advocate learning from others.
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To build on the basic knowledge of the benchmarking process.YOUR CHALLENGE .
Mr.NPO Pakistan
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. Help set high expectations for your organization.Hasan Haider . .

you will succumb in every battle. for every victory gained you will also suffer defeat.SUN TSU (The Haider Art of War) Mr.NPO Pakistan
.Hasan . If you know yourself and your enemy.”
-.PARTING QUOTES:
“If you know neither yourself nor your enemy. If you know yourself but not the enemy. you need not fear the results of a hundred battles.