then right click on the top area where you see red sparkle above, then select Formatting and Standard, then click on customize and click on the Commands tab, then on "rearrange commands", then select the menu bar toolbar and click on "reset".

I still doubt that our product can cause such problems, unless you have other 3rd party addins that can conflict. We have thousands of registered customers and so far no-one complained about a similar issue, so I think it must be related to something else (not that I would be 100% sure of it).

If indeed that file is causing the problem, here is a page for more information on fixing it:

I have recently (for the first time) had a problem with my Outlook toolbar. I used the Uninstaller to uninstall a software that I had previously downloaded and when I went back into out look my whole Standard Toolbar was gone. It's taken me 2 days to figure out what happened to it - now I have it back.
My question is how do I keep this from happening again?? I have Outlook 6.

You probably refer to Outlook Express 6, not MS Outlook. Anyway, you can't really prevent such uninstall problems to occur: some programs have a poor uninstall routine, other ones can simply have a conflict with other 3rd party software and so on...