If you can hear the motor whirring look for a load belt at base of drawer, if no belt or belt ok make sure that the laser assembly has reseated, if not look at what drives the mechanism again look for a belt or a damaged cog. If there is a cd in the unit and it spins too fast it is an indication that the laser can't track or focus on the TOC, manually remove the disc (carefully) and clean the lens using a cotton bud dipped in a little alcohol like etanol, if problem persists the laser assembly needs replacement...Phil

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There are little gears to open the tray with a little rubber belt that drives it you should be able to open door and pull on tray to get disk out if not unplug it take top off push tray out Cheapper to replace player than to fix but little flap should pull down grab tray and pull

turn on the unit and then tried to press the play button while the cd tray is in place. if doesn't work, unplug the dvd player then open the cover to access the internal part. look for a broken limit switch for cd tray mechanical assembly or check weather the cd not in proper place in the tray that is why an error occur.

1) try to clean the button with special contact cleaner spray2) if this work, is o.k otherwise use the r. control and try to open the tray if work, is obvious the button was dirty. If doesnot work, you must the DVD player. 3) inspect any belt and replace, and lube any shaft +gear with small lubricant( vaseline) and replace any parts broken.Tight any wires connector very well and clean it.4) if doesnot resolve the problem you must go the repair shopt TV for fix it.God bless you

hi,
You have to check two things.
1. You have to check the tray loading belt in the mechanism. To see the same you should remove the mechanism.because the loading belt is beneath the cd tray. As it is cyberhome it will be very difficult to remove the mechanism for an user. if your capable for doing the same then make try. Because you have to remove the top cover then the back panel, then the mechanism. Take care the mother board is attached to the mechanism.

2. You have to check the cyberhome dvd player will show this type of complaint if the Spindle motor is faulty (oppen or short ). Spindle motor is one on which the cd rotates. It will not cost a lot.
ok

its inside on the play rack or inside om the disc storage platform.. Nowgetting these bugger sout csn be more harmfull then good so if you ca=nt ubnplug the unit and plug back in and then the unit resets My advice would be to let a pro get them out for ya as I've seen a consumer get out a disk and csuse at least double the damage that cause the stuck disk.