If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our "Bring Home Ballard: collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Bring Home Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard DeliveryOrders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold DeliveryThreshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice.

In-Home DeliveryIn-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery Express orders received by 3 p.m. EST are shipped the same day. For items under 15 lb., the following Express Delivery rates apply:

Swatch ShippingBallard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

Lovely welcome for double doors
This mat is very pretty and a great size. (I ordered the largest size to accommodate double front doors). I am also pleased with the coir quality, the soft green border color and the crispness of the monogram. This mat looks professional and very southern. I would order this item again.
September 20, 2012

Looks Great!
Beautiful entrance to our front door. That mat sheds A LOT when you first take it out of the package so I suggest doing this outside and shaking it out well before laying it down. I haven't had it long enough to show wear so I can't comment on that.
August 22, 2012

Looks good!
I originally ordered one of these mats in the "hard to find" 72" wide size. It looked great! So, I ordered 3 more for other doorways. We have not had them long, so cannot speak about durability, but they all arrived in good condition & the price was reasonable as well.
August 8, 2012

I am pleased with this product.
I really like the look of the Inital Coir Mat and have had several compliments on it. The one downside is that it slips and does not stay in place.
July 25, 2012

Great Mat
The mat is sturdy, works well in wiping off our feet, is durable and looks great. We got our initials on it and friends were recently complimenting us on it. I would recommend this item to others.
July 18, 2012

Doesn't hold up
It was already frayed at the corner upon arrival, which could be just a fluke. However, I would only recommend this in an enclosed area. It was trashed after being exposed to a week of rain.
May 26, 2012

Cannot see initial or border....
I was very disappointed when I received the rug in brown. The color of the initial and border is almost identical to the overall color of the rug making it almost impossible to distinguish. It looks as though the rug has been sitting in the sun all summer and is completely faded. I bought it replace my faded rug currently on my front porch - the old faded rug actually looks better than this one.
April 14, 2012

Looks are good
I like the looks overall of this Mat. I was a little disappointed that the border and printing was so light. But we've only had it a few weeks and it's fading very rapidly and i'm very disappointed in that. The mat is fine, it's the printing that is the disappointment.
January 18, 2012

Not completely satisfied
The contrast of the border and house number on the mat is not visible.
January 16, 2012

Stylish and functional at a fantastic price.
Love this door mat! Cheerful, beautiful and very functional.
January 8, 2012

Features great for Christmas or Valentines Day
Mat is not that "shed messy" as some people say, one must understand it is made of coir fiber so expect some shedding to occur. Overall the quality is not bad as far as dye goes at least for the red color I chose. I did not want the monogramming done so I can't give comment on this. I have not seen a change in the mat curling upward at the edges like someone mentioned or see any signs of fading from the sunny location this mat is placed at. I only want to use this mat for Christmas and I might use it for Valentines Day so it should hold up well for many years to come.
December 29, 2011

Great look and great size for entry mat
This is a great entry mat - not too large and not too small. The color is exactly as described.
December 27, 2011

Washed Out
I have had this rug for a few weeks, in a low-traffic area under a large covered porch. We ordered the green, and it is very faded and the rug looks like we have had it for years under very high traffic already, and the coir sheds a lot. I echo the comment about considering getting out my own paint and stencil to fix my rug where my house number can actually be visible again. I would not purchase this rug again.
December 5, 2011

Just a perfect fit for what I wanted!
This arrived so quickly, I couldn't believe it! It is exactly what I wanted. It adds the perfect touch to my front door and it's well made. The red is a perfect accent to my front door. I plan on ordering another one for my back door soon!
October 21, 2011

Rug looks nice but monogram color didn't match the boarder color.
I did the large mat with two letter monogram -- I ordered the green mat. The monogram was a lot larger then I anticipated, it's hard to see the scale based on the website's photo and the monogram was not the same color of green as the boarder which was disappointing and distracts from the overall look of the mat.
July 23, 2011

this mat weathers well.
The size we chose and the color look perfect on our front porch! We will definitely consider this as a future gift item.
July 6, 2011

nice looking
very nice looking but sheds unbelieveably. It is fine if you do not move it
May 29, 2011

Happy with Ballard!
I am very pleased with the product as was my puppy who loves to curl up on it when we are finished with our walk. I love all your products, so happy to have found your website.
May 27, 2011

washed out
I was really excited when I ordered this rug, but after it took months to get to the house, my excitement was lost. The rug was delayed numerous times (I could have sold and bought a new house with a different address before it was delivered). When it finally arrived, the quality of the rug was good, but the color was very bad (I had ordered the brown). The color is why I gave it such a poor rating. It looks like it has been outside my house for 10 years. It is almost impossible to read the address numbers.
April 1, 2011

Border and momogram color too pale
I'm disappointed that the color (green) of the border and initial are not as vibrant as I had expected from the photo. It has the appearance of an ordinary coir mat.
April 1, 2011

Love the look of the rug
The rug looks great on my front step but now that the weather is warmer the corners are dry and starting to curl up. Bummer! Also, it does shed quite a bit.
March 31, 2011

Great Look Great Value
This was the instant dress up that my front porch needed: a good looking and generously sized welcome mat. Love the color as well as custom initial aspect. Truly great value and good looking as well as tough enough for east coast winters with snow and ice melt.
March 31, 2011

You can hardly see the monogram
This item was not worth the wait time in my opinion. I do like the size of the mat, however, you can hardly see the monogram because they did not put enough paint on it. After a few guests walking through my door the monogram is just about gone. Considering finding a stencil and repainting myself. And it is "shedding" like crazy. Not the quality I expected.
March 31, 2011

Pleased shopper
Arrive as ordered - very pleased with the quality.
March 16, 2011

The Coir Mat is a perfect fit and most appropriate for the location.
The Coir Mat was a gift for my Mom. It's extra length is most appropriate for the entrance to her house. I like the monogrammed design of the mat in addition to its colors and design in general. The mat is quite attractive and well made. It should last for a long time.
March 16, 2011