Terms of Use

Delivery of Machine Embroidery Design Files:

Embroidery design files are sent as email attachments within 15 minut - 12 hours of the receipt of an order. You get embroidery formats of the files + colors-instructions file.
On some images of embroidery designs, we show the frames specifically to get a better idea of what looks like embroidery, frames are not included in the cost of our embroidery, of course, we sell only the files.

Refund Policy:

Due to the nature of machine embroidery designs (software), there is NO refund, exchange or returns, but we will provide technical support. Please try out one of our free designs if you are unsure that your hardware will support our designs.
We guarantee only the quality of the files and formats we provide. If you purchase our designs for conversion or resizing, then you do so at your own risk. We are not responsible for the quality of the converted or resized files or failure to convert or to resize them.

Copyright Policy:

You can sell or give away items that you produce with our designs. However, you cannot sell or share the design file. This policy also applies to our free designs. If you know someone who would like our designs, please ask them to visit our website.

In order to fulfil transactions or provide service to you as a customer of EMBROMIX.com, we may require you to provide to us personally identifiable information about you. You specifically and voluntarily provide Personal Data to us while using the EMBROMIX.com online store to buy our Machine Embroidery Designs. Personal Data includes contact information that can identify you as a specific individual, such as your name, phone number and E-mail address.

We respect your privacy. Your personal data collected on this site will be kept strictly confidential and will not be sold, rented, disclosed, or loaned to anyone.

No financial information (eg. credit card number) is collected or stored at the EMBROMIX.com.

When you buy our embroidery designs your order will be processed through the SSL secure server of the authorized reseller for our products - 2Checkout (2CO).

2Checkout.com is your trusted international online payment solution and authorized reseller for thousands of tangible and digital products and services.

Established in 2000 and headquartered in Columbus, Ohio, 2CO provides turnkey e-commerce solutions to thousands of business customers around the world. 2CO’s proprietary technology supports back-office functions including financial reporting, tracking, fraud prevention, affiliate tracking, customer service and sales tracking.

PayPal also in the list 2Checkout:

This means that all your sensitive personal data provided during credit card payment transaction, including credit card number, name and address is transferred over a Secure Socket Layer (SSL) line in a securely encrypted form in order to prevent your information from being read during transmission over the Internet.