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Focusing on making customer’s lives easier

Published: 25 Jul 2017

Building on the success of previous improvements to MyAviva we’re delighted to let you know about even more great new features available to your PMI customers.

What’s new?

Customers with Optical benefits can also now claim online in just 2 simple steps, here’s how:Step 1:Tell us what you’re claiming for.In 3 simple questions tell us what you’re claiming for, when your prescription changed and when you paid for the treatment youre claiming for.

Claiming for more than one treatment? No problem, you can submit claims for multiple treatments all in one go.Now just leave the rest to us – we’ll process your payment promptly leaving you free to get on with everything else.

Welcoming your new family to ours…

We’re also pleased to announce further enhancements – customers with our Baby Bonus benefit can also now claim online via their MyAviva account, enabling us to process their payment quickly. Here’s how:Step 1:Check what benefit is available

Step 2:Tell us about your new arrivalLeave us to process your benefit & send you your payment

Designed to be deliberately quick and easy, our broad range of online services on MyAviva put your customers firmly in control - allowing them to access the information they need, when they need it most. From making claims to tracking their out-patient benefit limit and excess. Useful information and FAQs - everything is available at the touch of a button.

On the go? We’ve got you covered for that too - accessible on mobile, tablet and desktop.

We’ve also included the option for customers to apply online for our free parent life cover too…. Just one more way we’re making it easier for our customers to protect what matters to them most.