poor support for servlets

I wanted to use tag.
After more than 10 email and one month setup was done.
I had 3 differents domains(redirected to 3 differents folders).
servlets where enable only for the first one. After a lot of request, they admited they had no knowledge of JServ configuration. the guaranteed 3 hour response from their support a joke. One week delay is more near to reality.
One good thing is that the hosting is very fast (from france to uk the route is short... It may be the reason)

I disagree with the previous posting!

Hi,
It's odd, I've had quite the opposite experience with Positive. My servlets were set up as soon as I requested them (e-mail responded to within 15 minutes!) and then when I asked them to help me get a complex e-commerce set of servlets working on my site, they explained in full detail what to do. I've e-mailed them in the middle of the night and always had a response within their promised 3 hours.
Overall their servers are blazingly fast, their downtime as far as I can see in non existent, and their knowledge of Java servlet technology seems to be fair considering the wide range of services they offer (I also use a Mysql database and PHP on parts of my site).
Cheers,
James.

Excellent

Overall I would summarise this ISP as Excellent. I have used them for about a year now and have had no real issues. The support time of 3 hours has in my experience been 100% correct. As with the above posting, even tickets raised in the middle of the night often get responded to in a professional and friendly manner. I have been very impressed by the features and willingness to add shared JARs etc. My only criticism would be that they have a tendency to chase the latest releases of products with little warning of imminent upgrades. This has caused downtime for my site on a couple of occasions due to upgrades to Tomcat and JREs etc.

I've had some extremely frustrating times with them over the past year. Response time of 3 hours is working hours only (fair enough) and although there are often out of hours responses they are rarely helpful. When a response does arrive it is often just "I've passed it over to the java team". Several times it has then happened that the java team hasn't read the full history of the issue. Having said all that, if the ticket does eventually reach their support person Martin it usually gets sorted out.

The last straw has been that both my sites have been down for nearly a week due to some server problem on their side. There is a notification on their announce web site of the problem, but they didn't bother to tell their customers directly, and so far there is no ETA for fixing the problem.