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Heathrow Airport is a signatory to the UK Aviation Industry Code of Practice on Disruptive Passengers. In 2016 over 75 million passengers passed through Heathrow, through over 470,000 flights. The vast majority of passengers complete their journey safely and enjoyably. However, a small minority of passengers behave in a disruptive manner, affecting airports, flight crews and other passengers. Disruptive behaviour at Heathrow is rare but the potential impact can be significant for passengers, colleagues and aircraft – from annoyance and unpleasant behaviour to safety threats. The Code of Practice has been developed by the aviation industry to establish a consistent approach to addressing and minimising disruptive passenger behaviour. Our commitment, as signatories of the code, is to ensure passengers have a safe and enjoyable travelling experience, and to provide a safe and pleasant work environment for our colleagues and partners. Read a copy of the Code of Practice on Disruptive Passengers. You can also read the Association of Airline Operators press release on the code.

We think the best way to do this is through emissions trading. Companies have limits set on their overall emissions; if they exceed their limit they need to buy surplus from other companies. Industries which cut their emissions can sell their surplus on.

Passengers already pay Air Passenger Duty, which is a straightforward tax designed to reduce demand. But it does little to reduce emissions or encourage aviation companies to adopt more sustainable practices. Emissions trading offers the best solution.

We understand that there's a fine balance between the economic benefits of early morning flights and the disruption it can cause to local residents. The number of flights we are able to operate is strictly controlled by the Department for Transport.

Security is our number one priority and our systems and staff are among the best in the world. Of course, we can't say that air travel is 100% risk-free but we are working together with many organisations to keep air travel safe. There's a huge amount of work that goes on behind the scenes to keep everyone safe at all times.

Retail is a key part of our business activities. The money we make from retail subsidises the landing fees we charge to airlines. In turn, this has created a thriving airline business and gives passengers more choice.

Airport tax is called Air Passenger Duty (APD) and is imposed on passengers by the government. Heathrow is not involved in levying or collecting this tax. It is paid when passengers book their ticket with the airline, and collected by the Government once the journey has taken place.