This mobile application or website (as the case may be) (the “OrderYOYO App/Web”) allows you (“You”) to purchase Items (as defined below) from the OrderYOYO App/Web (the “Service”) at particular take-away, cafés and restaurants (the “Restaurant”). OrderYOYO as the owner of the OrderYOYO App/Web acts as a commercial agent on behalf of the Restaurant and is authorised by the Restaurant to contract with You regarding the purchase of and payment for Items through the OrderYOYO App/Web. Accordingly, the purchase of the Items is entered into between You and the Restaurant (as represented by OrderYOYO), not between You and OrderYOYO.

When you purchase certain goods including food and beverages at a restaurant, (“Items”) from the OrderYOYO App/Web, then it is subject to the terms set out in this Agreement

1) TERMS OF PURCHASE
a) To use the OrderYOYO App/Web, You must ensure that You: (i) have a functioning Device (as defined below); (ii) have an internet connection.b) Subject to You complying with Section 1a., the Service shall ensure that You can: (i) view Items for sale; (ii) purchase Items using the Service; (iii) track the order of Items;c) When You purchase an Item on the Service using the OrderYOYO App/Web, You shall pay for such Item by either using a credit or debit card accepted by the OrderYOYO App/Web via an external PCI-certified server.Upon payment for an Item through the OrderYOYO App/Web, You are fully discharged of your payment obligation toward the Restaurant.

b) You represent, warrant and undertake that: (i) You are legally capable of entering into this binding contract; (ii) You are at least 18 years old; (iii) You will use the Service only for Your personal, non-commercial use and not for any re-distribution of Items; and (iv) You will not infringe the Intellectual Property Rights (as defined below) or other rights of third parties whose work is embodied in Items.b) You agree and acknowledge that it is an offence for any person under the age of 18 to buy, or attempt to buy, alcohol or for any person over the age of 18 to buy alcohol on behalf of any person under the age of 18. Orders containing alcohol will therefore not be accepted by the Service from or on behalf of persons under the age of 18 and it is within the Restaurant staffs’ rights to ask for proof of age of anyone on the Restaurant’s physical premises.

c) You may use software made available for use in connection with the Service (“Software”) only in connection with the Service. You may not separate any individual component of the Software or incorporate it into Your own programs or deal with it in any other way. You may not, and You will not assist, encourage or authorise any third party to modify, reverse engineer, decompile or disassemble Software, whether in whole or in part or create any derivative works from the Software.

d) You shall pay all VAT and other taxes (“Taxes”) associated with Your purchase of Items on the Service. The Service shall ensure that the price stated for any Items includes all such Taxes.

e) You shall not: (i) manipulate transactions in any way which is unfair to other users of the Service; or (ii) use the Service in contravention of applicable laws nor permit or assist others to do so.

2) PAYMENT AND DELIVERY PROCESSa) You need to register to access the Service and You will be required to enter Your payment details to pay for Items using Your credit or debit card. Your payment details will be saved, which the OrderYOYO App/Web saves on a secure external PCI-certified server. The OrderYOYO App/Web uses the 3 digits on the back of your credit card as code to make payments through the OrderYOYO App/Web (“Card security CODE”) secure. On collecting or the delivery of Items, You may be required to show Your phone displaying Your order number to the Restaurant staff at the time of collection or delivery of Items as proof of identification. You are responsible for the safekeeping of Your order number.

b) OrderYOYO will ensure that any information, such as Your debit or credit card information, which passes between the OrderYOYO App/Web and the server, is encrypted with SSL (Secure Socket Layer). However, You acknowledge that the transmission of information via the internet is not completely secure and OrderYOYO cannot guarantee the security of Your data transmitted through the OrderYOYO App/Web, which is transmitted at Your risk. OrderYOYO shall not be liable for any claims arising from misuse of Your credit or debit card where such misuse is a result of Your failure to keep Your credit or debit card secure.

c) In the case of Items which are not capable of delivery in digital format, such as food and beverages, (“Tangible Items”) the Service shall procure delivery of any Items to You within reasonable industry times of You paying for such Tangible Items using the Service. The Service may notify You of an estimated time for delivery or collection of Your Tangible Items but these are estimates only and should not be relied upon or treated as guarantees.

d) The Service shall comply with all applicable laws and regulations related to Your use of the Service, including but not limited to laws and regulations concerning distance selling, refunds and returns, data protection and food safety.

3) CANCELLATIONS, DISPUTES AND REFUNDSa) The term of this Agreement shall commence upon You commencing use of the Service and shall terminate upon You ceasing use of the Service.
4) TERMa) Once You have submitted and paid for Your order for Tangible Items, You will be entitled to amend or cancel Your order on the OrderYOYO App/Web until the Service has accepted it. The Service has discretion to reject Your order, for example if the Restaurant has no longer got Items in stock or if the Restaurant is too busy to be able to fulfil Your order. When You submit and pay for an order, Your bank or card issuer will ring-fence the payment amount. If You cancel an order or the Service rejects it, Your bank or card issuer will release the payment amount back to Your account (without transferring the amount to OrderYOYO), although You accept this may take up to 7 days.

b) If You have any dispute with the Service or You think You are entitled to a refund, You should contact the Restaurant staff in the first instance as this in most cases will result in instantly resolution of the dispute. If the dispute is not resolved to Your satisfaction by the Restaurant, You are entitled to notify OrderYOYO, within 24 hours of placing Your order, by contacting OrderYOYO through the “contact” on OrderYOYOapp.com. OrderYOYO shall use reasonable commercial endeavours to resolve any such dispute.

5) INTELLECTUAL PROPERTYa) You acknowledge that any and all patents, trade marks, service marks, designs, utility models, unregistered trade marks, business or trade names (including Internet domain names and e-mail addresses), designs, copyright (including copyright in broadcasts, computer software and databases), semi-conductor topography rights, database rights and design rights, inventions (including improvements on or additions to inventions), discoveries, know-how and all other intellectual and industrial property and rights of a similar or corresponding nature (“Intellectual Property Rights”) on OrderYOYOapp.com(the“Website”), the OrderYOYO App/Web and the Service, including the OrderYOYO brand, logo and get-up, community features, underlying software and technology, and all information, consumer data and other material generated by the operation of the Website, OrderYOYO App/Web and Service belongs to OrderYOYO or its licensors and You shall not acquire or claim any right, title to or interest in the same and nor shall any goodwill inure to You by virtue of this Agreement.

6) SERVICE ACCESSa) OrderYOYO runs the Service with the aim of providing You with uninterrupted access. However, You acknowledge that OrderYOYO is under no obligation to ensure the Service is continuous and OrderYOYO will not be liable where access to the Service is suspended (whether temporarily or not) without notice.

b) OrderYOYO will try to ensure that the information on the Website and the OrderYOYO App/Web is correct. However, You acknowledge that OrderYOYO is under no obligation to update material on the Website and the OrderYOYO App/Web and provide that it is error and virus free. The Restaurant is responsible for setting the price for an Item displayed on the OrderYOYO App/Web and for providing correct information regarding Item description and price as OrderYOYO only conveys such Item description and price received from the Restaurant.

c) You will be assumed to have obtained permission from the owners of the mobile telephone or handheld devices (Device(s)) that are controlled, but not owned, by You and to download a copy of OrderYOYO App/Web onto the Devices. You and they may be charged by Your and their service providers for internet access on the Devices. You accept responsibility in accordance with this Agreement for the use of OrderYOYO or in relation to any Device, whether or not it is owned by You.

d) You will be solely responsible, at Your own expense, for acquiring, installing, maintaining and updating all connectivity equipment as may be necessary for Your Device to connect to, access, and use OrderYOYO App/Web as permitted by this Agreement.

7) LIABILITYa) The parties’ liability to each other for death, personal injury, fraudulent misrepresentation or any other liability that cannot be excluded by law shall not be limited.

b) Subject to Section 7a. OrderYOYO shall not be liable to You whether in contract, tort, breach of statutory duty, or otherwise, even if foreseeably, arising under or in connection with the Service, the OrderYOYO App/Web or the Website for: loss of profits, sales, business or revenue; loss of goodwill; indirect or inconsequential loss or loss or corruption of data.

c) Subject to Sections 7a. and b. above, OrderYOYO’s total liability to You shall not exceed 100% of the price of Your order.

8) DATA PROTECTIONa) OrderYOYO is committed to protecting Your privacy and security. Any personal data that we collect from You will be minimal and will be processed in accordance with our Privacy Policy, which is available here.

9) MISCELLANEOUSa) OrderYOYO reserve the right to amend this Agreement from time to time by changing the terms and conditions on the OrderYOYO App/Web. Where this Agreement is varied, the new terms of use may be displayed on-screen on the OrderYOYO App/Web and You may be required to read and accept them to continue Your use of the Service.

b) If any term of this Agreement is held to be unenforceable in whole or in part, that term shall to the extent necessary be deemed not to form part of this Agreement but the enforceability of the remainder of such term and of the remainder of this Agreement shall not be affected. The following Sections of this Agreement shall survive termination of this Agreement: 1(d), (f) and (g), 5 and 9(c).

c) The failure by the Restaurant to enforce any term of this Agreement shall not be considered to be a waiver of the right to subsequently enforce any such term.

d) This Agreement constitutes the entire agreement of the parties and supersedes any previous arrangements between the parties. Neither party has relied on any oral or written representation of the other party regarding this Agreement.

e)This Agreement shall be governed by and construed in accordance with the law of the applicable contracting OrderYOYO entity and the parties submit to the non-exclusive jurisdiction of the courts of the applicable contracting OrderYOYO entity.

10) ACCEPTANCEa) By clicking the “accept” button, You acknowledge that You accept the terms of this Agreement without change. Your continued use of the Service constitutes Your acceptance of this Agreement.

OUR PRIVACY PROMISE (UK)

The protection of your privacy is essential. This privacy policy summarises the protection and use of any personal information you may provide to us when using our mobile ordering application or our ordering website (together the “Service”). The EU General Data Protection Regulation (“GDPR”) provides individuals with greater transparency and control over the processing of their personal data.

This privacy policy will apply to your use of the Service in whatever context, whether by mobile digital routes including (but not limited to) mobile, tablet or other devices/technology, or by your pc or laptop (“devices”).

WHO IS RESPONSIBLE FOR YOUR PERSONAL DATA
The restaurant is the data controller of your personal data (including name, address, telephone number, email, and other data which could identify you – together defined as “personal data”), which you provide in connection with your purchase of items (as defined in the “website terms and conditions”) through the Service. Hereafter, the terms “we”, “us” or “our” are each intended as reference to the restaurant.

Our information and contact details are provided to you at our website and/or through the Service.

We outsource the Service to OrderYOYO Ltd (“OrderYOYO”). As a result, OrderYOYO acts as a data processor on behalf of explicit instructions given by us. These instructions are ruled in their totality by a separate data protection agreement (DPA).

WHAT INFORMATION DO WE COLLECT
We collect, use, disclose and process personal data as outlined in this privacy policy, including to operate and improve the Service and our business.

Data Category

Specific Data Type

Contact information

Name, address, telephone number, email address

Transaction information

Order data, purchase history, payment information, payment card token

Marketing

Consent for marketing purposes, device tokens

Cookie

You can find an exhaustive list in the Cookie Policy

Social media

Name, email address

HOW AND WHY WE USE YOUR PERSONAL DATAWe process personal data:

To manage your orders and provide our Service to you

To personalise and improve your customer experience

We may use your information to let you know about our other products and services (including vouchers and offers) that may be of interest to you including services that may be the subject of direct marketing. We may contact you to do so by SMS and email, oﬀers presented within the app and if you use our mobile application via push notiﬁcation. It is always your choice whether to continue receiving such marketing materials and updates.

The data protection requires us to rely on a lawful basis to process your personal data. Thus, our legal basis for the processing is the general data protection regulation (“GDPR”) article 6(1)(b) since processing is necessary for the performance of a contract to which you are a party to.

In some instances, we may rely on your consent to use some of your personal data, for example when you choose to receive promotions. In this vein, the legal basis for such processing is GDPR article 6(1)(a) since you consent to such processing. You can always withdraw Your consent as per instructions and guidelines provided by using the Service. Further details are presented in the next section.

Last but not least, we might de-identify your personal data by excluding data components that make the data linkable to you, through anonymization techniques. As a result, our use of anonymized data is not subject to this privacy policy.

HOW YOU CAN OPT OUTIf you no longer wish to receive such information, you can manage your preferences for email and SMS marketing communications at any time by going to the my proﬁle page. Alternatively, you can opt out by using the unsubscribe mechanism in the marketing communication itself (e.g. by clicking the unsubscribe link at the bottom of an email or by sending an SMS as per instructions).

To manage push notifications, go to the settings page of your phone or tablet and change the push notification permission. If you switch oﬀ in-app push notifications, you will no longer receive updates on your orders via push.

FOR HOW LONG IS YOUR PERSONAL DATA STORED
We will retain your personal data for as long as you maintain an account or as needed to provide you the Service. We will also retain and use your personal data as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements. Inactivate accounts will be anonymized after 18 months, and as a result these will not considered to be personal data anymore.

YOU ARE IN CONTROL OF YOUR DATA
You have specific rights which help you to be in control of your personal data and we want to make it easy for you to exercise these rights:

Right to access

If you ask us, we will confirm whether we are processing your personal data and, if so, provide you with a copy of that personal data.

Right to rectification

If your personal data is inaccurate or incomplete, you are entitled to ask that we correct or complete it.

Right to erasure and right to restrict processing

In certain circumstances you can ask us to erase the information or restrict the use of the information.

Right to data portability

You have the right to obtain the personal data we process about you in a structured, commonly used and machine-readable format, and to reuse it elsewhere.

Right to object and to withdraw consent

You have the right to object to the use of your data for direct marketing purposes at any time. Please see the previous section for more details on how you can unsubscribe from marketing

Please write an email to privacy@orderyoyo.com in order to exercise any of the rights mentioned above. If you contact us, please explain the reason(s) for your request and the desired action. On the other hand, you can update your data as well as delete permanently your account in your profile.

For the protection of your information, we will also need to verify your identity. It would be convenient if you contact us with the email address associated to your profile account and/or include a reference to an orderID.

In addition, any comments with regards to e.g. the reasons you want to obtain your data in a portable format and how you are planning to use it are welcomed. This is a new data right and we are keen to understand how we can provide portable data that is convenient. Please note that providing this information is not mandatory and it will not affect the way we will process your request, but it will help our future planning.

PROTECTING YOUR PERSONAL DATAWe have implemented appropriate technical and organisational measures to ensure a level of security appropriate to the risks, that are presented by processing, in particular from accidental or unlawful destruction, loss, alteration, unauthorised disclosure of, or access to personal data transmitted, stored or otherwise processed, taking into account the state of the art, the costs of implementation and the nature, scope, context and purposes of processing as well as the risks of varying likelihood and severity for the rights and freedoms of natural persons. Access to personal data is restricted to authorised personnel who have a legitimate business purpose for accessing your personal data. In case of a data breach we commit ourselves to address it in an appropriate and timely manner.

WHY WE COLLECT DATA – USING COOKIES AND SIMILAR TECHNOLOGIES
A cookie is a small text file stored on your computer or mobile device and retrieved from there on subsequent visits. OrderYOYO use cookies to enhance and facilitate your visit. We do not use cookies to store personal information. You can set your device to accept or decline tracking mechanisms by using the settings option on your device, but in doing so you might not be able to use certain parts of the Service.

There are two different types of cookies, permanent and temporary (cookies for sessions). Permanent cookies are saved as a file on your computer or mobile for a period of not more than 12 months. Cookies for sessions are temporary and disappear when you close the session in the browser.

We use cookies for a third party to collect statistics in aggregated form using analysis tools such as Google Analytics. Both permanent and temporary cookies (cookies for sessions) are used. Permanent cookies are stored in your computer or mobile device for a period of not more than 24 months.

SHARING PERSONAL DATAIn delivering the Service to you, we may share your personal information with the following entities:

Company’s Name

Short Description

Microsoft Ireland Operations Ltd.

Cloud computing, storing and processing

Braintree Ltd.

Payment broker

Agillic ApS

Marketing tool for direct marketing purposes

MessageBird B.V.

SMS marketing

Evercall ApS

Call forwarding system

SendGrid, Inc.

E-mail service

Stuart Delivery Ltd.

Delivery Partner

MixPanel

Anonymous event tracking

Google Analytics

Anonymous event tracking

Google Firebase

A/B split testing

AppSee

A/B split testing – Not in use

Moreover, we may share personal data with any law enforcement or regulatory body, government agency, court or other third party where we believe disclosure is necessary as a matter of applicable law or regulation, to exercise, establish or defend our legal rights, or to protect your vital interests or those of any other person.

HOW TO CONTACT US
If you have any questions or concerns about this Privacy Policy, please contact us

OUR PRIVACY PROMISE (IE)

The protection of your privacy is essential. This privacy policy summarises the protection and use of any personal information you may provide to us when using our mobile ordering application or our ordering website (together the “Service”). The EU General Data Protection Regulation (“GDPR”) provides individuals with greater transparency and control over the processing of their personal data.

This privacy policy will apply to your use of the Service in whatever context, whether by mobile digital routes including (but not limited to) mobile, tablet or other devices/technology, or by your pc or laptop (“devices”).

WHO IS RESPONSIBLE FOR YOUR PERSONAL DATA
The restaurant is the data controller of your personal data (including name, address, telephone number, email, and other data which could identify you – together defined as “personal data”), which you provide in connection with your purchase of items (as defined in the “website terms and conditions”) through the Service. Hereafter, the terms “we”, “us” or “our” are each intended as reference to the restaurant.

Our information and contact details are provided to you at our website and/or through the Service.

We outsource the Service to OrderYOYO Ltd (“OrderYOYO”). As a result, OrderYOYO acts as a data processor on behalf of explicit instructions given by us. These instructions are ruled in their totality by a separate data protection agreement (DPA).

WHAT INFORMATION DO WE COLLECT
We collect, use, disclose and process personal data as outlined in this privacy policy, including to operate and improve the Service and our business.

Data Category

Specific Data Type

Contact information

Name, address, telephone number, email address

Transaction information

Order data, purchase history, payment information, payment card token

Marketing

Consent for marketing purposes, device tokens

Cookie

You can find an exhaustive list in the Cookie Policy

Social media

Name, email address

HOW AND WHY WE USE YOUR PERSONAL DATA

We process personal data:

To manage your orders and provide our Service to you

To personalise and improve your customer experience

We may use your information to let you know about our other products and services (including vouchers and offers) that may be of interest to you including services that may be the subject of direct marketing. We may contact you to do so by SMS and email, oﬀers presented within the app and if you use our mobile application via push notiﬁcation. It is always your choice whether to continue receiving such marketing materials and updates.

The data protection requires us to rely on a lawful basis to process your personal data. Thus, our legal basis for the processing is the general data protection regulation (“GDPR”) article 6(1)(b) since processing is necessary for the performance of a contract to which you are a party to.

In some instances, we may rely on your consent to use some of your personal data, for example when you choose to receive promotions. In this vein, the legal basis for such processing is GDPR article 6(1)(a) since you consent to such processing. You can always withdraw Your consent as per instructions and guidelines provided by using the Service. Further details are presented in the next section.

Last but not least, we might de-identify your personal data by excluding data components that make the data linkable to you, through anonymization techniques. As a result, our use of anonymized data is not subject to this privacy policy.

HOW YOU CAN OPT OUTIf you no longer wish to receive such information, you can manage your preferences for email and SMS marketing communications at any time by going to the my proﬁle page. Alternatively, you can opt out by using the unsubscribe mechanism in the marketing communication itself (e.g. by clicking the unsubscribe link at the bottom of an email or by sending an SMS as per instructions).

To manage push notifications, go to the settings page of your phone or tablet and change the push notification permission. If you switch oﬀ in-app push notifications, you will no longer receive updates on your orders via push.

FOR HOW LONG IS YOUR PERSONAL DATA STORED
We will retain your personal data for as long as you maintain an account or as needed to provide you the Service. We will also retain and use your personal data as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements. Inactivate accounts will be anonymized after 18 months, and as a result these will not considered to be personal data anymore.

YOU ARE IN CONTROL OF YOUR DATA
You have specific rights which help you to be in control of your personal data and we want to make it easy for you to exercise these rights:

Right to access

If you ask us, we will confirm whether we are processing your personal data and, if so, provide you with a copy of that personal data.

Right to rectification

If your personal data is inaccurate or incomplete, you are entitled to ask that we correct or complete it.

Right to erasure and right to restrict processing

In certain circumstances you can ask us to erase the information or restrict the use of the information.

Right to data portability

You have the right to obtain the personal data we process about you in a structured, commonly used and machine-readable format, and to reuse it elsewhere.

Right to object and to withdraw consent

You have the right to object to the use of your data for direct marketing purposes at any time. Please see the previous section for more details on how you can unsubscribe from marketing.

Please write an email to privacy@orderyoyo.com in order to exercise any of the rights mentioned above. If you contact us, please explain the reason(s) for your request and the desired action. On the other hand, you can update your data as well as delete permanently your account in your profile.

For the protection of your information, we will also need to verify your identity. It would be convenient if you contact us with the email address associated to your profile account and/or include a reference to an orderID.

In addition, any comments with regards to e.g. the reasons you want to obtain your data in a portable format and how you are planning to use it are welcomed. This is a new data right and we are keen to understand how we can provide portable data that is convenient. Please note that providing this information is not mandatory and it will not affect the way we will process your request, but it will help our future planning.

PROTECTING YOUR PERSONAL DATA
We have implemented appropriate technical and organisational measures to ensure a level of security appropriate to the risks, that are presented by processing, in particular from accidental or unlawful destruction, loss, alteration, unauthorised disclosure of, or access to personal data transmitted, stored or otherwise processed, taking into account the state of the art, the costs of implementation and the nature, scope, context and purposes of processing as well as the risks of varying likelihood and severity for the rights and freedoms of natural persons. Access to personal data is restricted to authorised personnel who have a legitimate business purpose for accessing your personal data. In case of a data breach we commit ourselves to address it in an appropriate and timely manner.

WHY WE COLLECT DATA – USING COOKIES AND SIMILAR TECHNOLOGIES
A cookie is a small text file stored on your computer or mobile device and retrieved from there on subsequent visits. OrderYOYO use cookies to enhance and facilitate your visit. We do not use cookies to store personal information. You can set your device to accept or decline tracking mechanisms by using the settings option on your device, but in doing so you might not be able to use certain parts of the Service.

There are two different types of cookies, permanent and temporary (cookies for sessions). Permanent cookies are saved as a file on your computer or mobile for a period of not more than 12 months. Cookies for sessions are temporary and disappear when you close the session in the browser.

We use cookies for a third party to collect statistics in aggregated form using analysis tools such as Google Analytics. Both permanent and temporary cookies (cookies for sessions) are used. Permanent cookies are stored in your computer or mobile device for a period of not more than 24 months.

SHARING PERSONAL DATA
In delivering the Service to you, we may share your personal information with the following entities:

Company’s Name

Short Description

Microsoft Ireland Operations Ltd.

Cloud computing, storing and processing

Braintree Ltd.

Payment broker

Agillic ApS

Marketing tool for direct marketing purposes

MessageBird B.V.

SMS marketing

Evercall ApS

Call forwarding system

SendGrid, Inc.

E-mail service

MixPanel

Anonymous event tracking

Google Analytics

Anonymous event tracking

Google Firebase

A/B split testing

AppSee

A/B split testing – Not in use

Moreover, we may share personal data with any law enforcement or regulatory body, government agency, court or other third party where we believe disclosure is necessary as a matter of applicable law or regulation, to exercise, establish or defend our legal rights, or to protect your vital interests or those of any other person.

HOW TO CONTACT US
If you have any questions or concerns about this Privacy Policy, please contact us