Telecom Egypt is continuously aiming to improve its infrastructure and network to enhance the service quality for its customers and allow them to enjoy the best quality of internet service. With the evolution of the internet speed in Egypt, we have detected that a lot of our customers face issues with the service quality due to inadequate internal wiring inside their homes or buildings. This could be related to damages or improper installation of these wires, which affects the service quality.

In order to help our customers, we advise them to examine their internal wiring by contacting a company specialized in internal wiring installation and repair. There are currently some specialized companies operating with the required technical knowledge in some areas in Alexandria and Cairo. Telecom Egypt hopes to provide more assistance to its customers in that regard in the future by locating similar companies to cover more areas across Egypt.

For all mobile, internet and fixed line users: in case you are unable to solve any problem you have encountered with your service provider, kindly dial 155 to call the National Telecom Regulatory Authority (NTRA) customer service call center and submit your complaint. This number works seven days a week, from 8:00 a.m. to 10:00 p.m.