Airberlin

A couple of days before departure I always have a feeling of expectation. How will the flight be ( I don’t like flying), how will the stay be, how will the weather be. Mentally I am tuned in on the trip.
When I got an email from the company that my flight has been cancelled and they “offer” a new trip for the same money…I got so angry. I had payed extra to spend as little time as possible at the most boring airport I have seen- Berlin Tegel. This with two children of which one cannot walk. The offer I got is to spend 5 hrs there? Seriously? Angry I called Travelstart that told me to call airberlin. So I did.
The girl I talked to was so nice. She booked me a flight at Friday (fr. Stuttgart but still). I cooled down and got happy I can go to Sweden.
I have to say I got surprised of how important it is with good customer service… Had it been differently, I would have never flied with airberlin again. Now, I hope I will get these tasty little airberlin chocolate hearts when finishing the trip 🙂