I-Remit Chairman & CEO, Bansan Choa, recently visited its Taiwan and Singapore Foreign Offices in the Asia and the Pacific. Despite a busy and hectic schedule, I-Remit`s top honcho is never too busy to oversee the company`s global operations.

Due to the COVID-19 safety measures, our Support Team is operating on a different schedule. Please contact them on the numbers provided below:

Contact Numbers and Availability (PH Time)

Terms and Conditions

Please read these Terms and Conditions ("Terms", "Terms and Conditions") carefully before using this website and mobile application (the "Service") operated by I-Remit.

Your access to and use of the Service is conditioned on your acceptance of and compliance with these Terms. These Terms apply to all visitors, users and others who access or use the Service.

By accessing or using the Service you agree to be bound by these Terms. If you disagree with any part of the terms then you may not access the Service.

Content

Our Service allows you to post, link, store, share and otherwise make available certain information, text, graphics, videos, or other material ("Content"). You are responsible for any other content or information provided by you and I-Remit will in no way be responsible should such information you provided turns out to be erroneous.

Links to other Web Sites

Our Service may contain links to third-party web sites or services that are not owned or controlled by I-Remit.

I-Remit has no control over, and assumes no responsibility for, the content, privacy policies, or practices of any third party web sites or services. You further acknowledge and agree that I-Remit shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with use of or reliance on any such content, goods or services available on or through any such web sites or services.

No Warranty

The Service, Content and this website is provided "as is" and without any warranty or condition, express, implied or statutory. I-Remit, its subsidiaries, employees, suppliers, vendors, and service providers specifically disclaim any implied warranties of title, merchantability, fitness for a particular purpose and non-infringement.

Changes

We reserve the right, at our sole discretion, to modify or replace these Terms at any time. If a revision is material we will try to provide a notice prior to any new terms taking effect. What constitutes a material change will be determined at our sole discretion.

Your Use of the Service

Right to Use. We hereby grant you a right to use the Service as expressly provided herein. Only you may access your Account (defined below) via the Service for your own lawful purposes. The components of the Service are licensed as a single unit, and you may not separate or virtualize the components or install them on devices that are not owned by you. You agree that your right to use the Service is neither contingent on the delivery of any future functionality or features, nor dependent on any oral or written public or private comments made by us regarding future functionality or features.

Account Creation. In order to open an account (“Account”) to utilize the Service, you must complete the registration process by providing us with current, complete and accurate information about yourself. You agree to provide true and accurate information as required in the registration form about yourself and to promptly update the data whenever necessary to keep it true and accurate. If you provide information that is not true or accurate, we have the right to suspend or terminate your Account and/or disallow you from using the Web Services.

Responsibility for your Account. You are solely responsible for any and all activities that occur under your Account. You must maintain the confidentiality of any private authentication credentials associated with your use of the Service (including username and password). You agree to notify us immediately in writing of any unauthorized use of your Account or password, or any other breach of security. You may be held liable for losses incurred by us or any other user of the Service due to someone else using your username, password, or Account as a result of your failing to keep your Account information secure and confidential. You may not use anyone else’s username, password, or Account at any time without that person’s express permission.

Restrictions

We reserve the right, in our sole discretion, to: (i) refuse any transaction or limit the amount to be transferred; (ii) require additional information to complete a transaction; (iii) to refuse any transaction using a third party account, and/or (iv) take reasonable measures with respect to a transaction in an effort to comply with applicable laws and regulations. As a user, you agree not to attempt to circumvent the bounds of the service by entering false information or any other fraudulent means. Third party payments shall not be allowed. For this purpose, ‘third party payments’ shall pertain to remitters using a bank account in the name of another person in making transactions. The service is offered exclusively for online money transfer. Any other use or attempted use of the service for commercial purposes, promotion of products and services, or other such purposes, directly or indirectly, by you or by a third party is prohibited. It is also possible that your transaction may be delayed or cancelled by our effort to verify your identity, validate your information or transaction instructions, and otherwise comply with laws or manage our financial risk. We reserve the right at any time to modify or discontinue all or any part of the service.

Cancellation

Any request for Cancellation must be applied (i) within 48 hours from the time the transaction was made, or (ii) the fund involving your transaction has not yet been dispatched (or credited in the case of Notify to Pay) to your beneficiary at the time your request was received by iRemit - whichever period comes earlier. Dispatch in this context refers to the time that the transaction instruction leaves iRemit and sent to the paying institution or intermediary bank (bank, pay-out center or door-to-door courier). The status of a transaction can be seen in your online transaction tracking and confirmed/verified by iRemit. Under no circumstance can a cancellation be accommodated upon the lapse of the applicable period. For any inquiries, you may contact us.

Assuming a request for Cancellation is allowed as mentioned above, only the principal amount may be refunded unless iRemit or the applicable law has determined otherwise.

Amendment

Any request for Amendment must be applied (i) within 48 hours from the time the transaction was made, or (ii) the fund involving your transaction has not yet been dispatched (or credited in the case of Notify to Pay) to your beneficiary at the time your request was received by iRemit - whichever period comes earlier. Dispatch in this context refers to the time that the transaction instruction leaves iRemit and sent to the paying institution or intermediary bank (bank, pay-out center or door-to-door courier). The status of a transaction can be seen in your online transaction tracking and confirmed/verified by iRemit. Under no circumstance can an amendment be accommodated upon the lapse of the applicable period. Additional charges may apply for amendments involving the Service Mode. For any inquiries, you may contact us.

Cut-off and Processing Times

I-Remit, at its option, may change its cut-off and processing times for transactions, amendment, cancellation and refund. Any transaction received after the applicable cut-off time will be treated as having been received on the next following business day and will be processed accordingly.

Limited Liability

I-Remit, its suppliers, vendors, service providers, service companies, or their respective subsidiaries, officers, directors, agents, partners, employees or consultants shall not be liable for any direct, indirect, incidental, special, consequential or exemplary damages beyond the sum of $500.00 (in addition to refunding the transaction amount and transaction fees), including but not limited to, damages for loss of profits, goodwill, use, data or other intangible losses (even if company has been advised of the possibility of such damages) resulting from negligence on the part of company, its suppliers, vendors, service providers, service companies, or their respective subsidiaries, officers, directors, agents, partners, employees or consultants.

I-Remit shall, in no event, be liable (i) where the unauthorized payment arises from your failure to keep the security features of your I-Remit account safe or you compromised the security of your account, whether negligently or with intent; or (ii) when you failed to provide I-Remit any notice of security issues affecting your account.

By clicking the "I Agree" button, downloading or using the Application, you are agreeing to be bound by the terms and conditions of this Agreement.

If you do not agree to the terms of this Agreement, do not click on the "I Agree" button and do not download or use the Application.

License

I-Remit grants you a revocable, non-exclusive, non-transferable, limited license to download, install and use the Application solely for your personal, non-commercial purposes strictly in accordance with the terms of this Agreement.

Restrictions

You AGREE not to, and you will not permit others to:

a) license, sell, rent, lease, assign, distribute, transmit, host, outsource, disclose or otherwise commercially exploit the Application or make the Application available to any third party.

Modifications to Application

I-Remit reserves the right to modify, suspend or discontinue, temporarily or permanently, the Application or any service to which it connects, with or without notice and without liability to you.

Term and Termination

This Agreement shall remain in effect until terminated by I-Remit.

I-Remit may, in its sole discretion, at any time and for any or no reason, suspend or terminate this Agreement with or without prior notice.

This Agreement will terminate immediately, without prior notice from I-Remit, in the event that you fail to comply with any provision of this Agreement. You may also terminate this Agreement by deleting the Application and all copies thereof from your mobile device or from your desktop.

Upon termination of this Agreement, you shall cease all use of the Application and delete all copies of the Application from your mobile device or from your desktop.

Severability

If any provision of this Agreement is held to be unenforceable or invalid, such provision will be changed and interpreted to accomplish the objectives of such provision to the greatest extent possible under applicable law and the remaining provisions will continue in full force and effect.

Amendments to this Agreement

I-Remit reserves the right, at its sole discretion, to modify or replace this Agreement at any time. If a revision is material we will provide a notice prior to any new terms taking effect. What constitutes a material change will be determined at our sole discretion.

Cookie Policy

iRemit uses cookies on this website (the "Service"). By using the Service, you consent to the use of cookies.

Our Cookies Policy explains what cookies are, how we use cookies, how third-parties we may partner with may use cookies on the Service, your choices regarding cookies and further information about cookies.

What are cookies?

Cookies are small pieces of text sent by your web browser by a website you visit. A cookie file is stored in your web browser and allows the Service or a third-party to recognize you and make your next visit easier and the Service more useful to you.

Cookies can be "persistent" or "session" cookies.

How I-Remit uses cookies?

When you use and access the Service, we may place a number of cookies files in your web browser.

We use cookies for the following purposes: to enable certain functions of the Service, to provide analytics, to store your preferences, to enable advertisements delivery, including behavioral advertising.

We use both session and persistent cookies on the Service and we use different types of cookies to run the Service:

- Essential cookies. We may use essential cookies to authenticate users and prevent fraudulent use of user accounts.

Third-party cookies

In addition to our own cookies, we may also use various third-parties cookies to report usage statistics of the Service, deliver advertisements on and through the Service, and so on.

What are your choices regarding cookies

If you'd like to delete cookies or instruct your web browser to delete or refuse cookies, please visit the help pages of your web browser.

Please note, however, that if you delete cookies or refuse to accept them, you might not be able to use all of the features we offer, you may not be able to store your preferences, and some of our pages might not display properly.

I-REMIT, INC. (“I-Remit”) and its affiliates and associates (“We”, “Our”, or “Us”) recognize the importance of protecting the privacy and the rights of individuals in relation to their personal information. We respect your rights to privacy.

Privacy laws such as the Data Privacy Act of 2012 in the Philippines, Personal Information and Protection of Electronic Documents Act (“PIPEDA”) in Canada, the Privacy Act 1988 in Australia, the Act on the Protection of Personal Information (“APPI) in Japan, The Personal Data Protection Act 2012 in Singapore, the Personal Data (Privacy) Ordinance (Cap. 486 of the Laws of Hong Kong) (Ordinance) in Hong Kong, the Data Protection Act 2012 in the United Kingdom, and various relevant privacy laws regulate the way that private organizations can collect, use, store, secure, and disclose information. We recognize the importance of keeping the information provided by our customers secure and confidential and complying with our obligations under the said privacy laws.

What is “personal information?”

In general, it is any information that can be used to personally identify you. This may include your name, address, telephone number, e-mail address, occupation, etc. If the information we collect personally identifies you, or you can be reasonably identified from it, the information is considered personal information.

What is an “electronic document?”

The term “electronic document” means data that is recorded or stored on any medium in or by a computer system or other similar device and that can be read or perceived by a person or a computer system or other similar device. It includes a display, printout or other output of that data.

What personal information do we collect and hold?

We may collect the following types of personal information

Identification details, such as your name, date of birth, gender, signature, nationality, or your identity document such as driver’s licence, passport, or any forms of identification;

We also collect information on the purpose of transaction, and the person/s who will receive the money that you are sending such as contact details, banking and financial information, and your relationship to such person.

We may also collect any additional information relating to you that you provide to us directly through our websites or indirectly through the use of our websites or other online facilities, or through our representatives or otherwise.

What personal information are we required to collect?

We are required to collect personal information under the Notices on the Prevention of Money Laundering and Countering the Financing of Terrorism (AML/CFT Notices) and its Regulations, and in accordance with MAS Notice 626.

How do we collect your personal information?

We collect your personal information directly from you unless it is unreasonable or impracticable to do so. For example, we collect your personal information when you apply for or use a product or service, or when you talk to us or our representative in person or on the phone. We also collect information from you electronically; for instance, when you visit our website, send us an e-mail, or whenever you apply for access to our products and services electronically.

We may also collect information about you from other people or organizations. This may happen without your direct involvement. For instance, we may collect personal information about you from: our affiliates, associates, agents, and other representatives; publicly-available sources of information, such as public registers; your representatives (including your legal adviser, financial adviser, executor, administrator, guardian, trustee, or attorney); your employer; credit reporting agencies; other organisations, who jointly, with us, provide products or services to you; commercial information service providers, such as companies that provide fraud prevention reports; law enforcement agencies and other government entities.

It is understood that you authorize us to verify personal information that you have provided from any government regulatory body for purposes of complying with the customer identification requirements of the AML/CFT Notices and its Regulations, and our internal anti-money laundering/counter-terrorism (“AML/CTF”) financing policies and guidelines.

For what purposes do we collect, hold, use, and disclose personal information?

We collect personal information about you so that we can perform our business activities and provide you with the product or service that you need. Generally, we only collect information to provide you with a specific product or service and you have consented to that collection.

The personal information that you provide is collected for the following purposes:

Identifying you in compliance with the AML/CFT Notices and its Regulations, identifying you and your beneficiary in accordance with the applicable AML/CTF laws and regulations of the country or territory where you are sending money; and our own internal AML/CTF policies and procedures.

Providing us with the information we need to effectively and efficiently transfer your money, and administering the other products and services that we provide or any other services provided by our affiliates, associates, and service providers.

Sending communications requested by you or obtaining additional information from you to effectively complete the transfer of your money.

Managing your relationship with us or our affiliates and associates including updating our records and keeping your contact details up to date.

With your consent, providing you with information about other products and services offered by I-Remit including its parent company in the Philippines, I-Remit, Inc. or its affiliates and associates, partner banks and financial institutions. Please indicate your consent to the use of your personal information for this purpose at the front of this form. [We will provide remittance services to you whether you do or do not consent to this use of your personal information.]

With your consent, providing you with information about other products and services offered by third parties which may be of interest to you. Please indicate your consent to the use of your personal information for this purpose at the front of this form. [We will provide remittance services to you whether you do or do not consent to this use of your personal information.]

Complying with any law, rule, regulation, lawful and binding determination, decision, judgment, or direction of a regulator or in cooperation with any governmental authority of any country (or political subdivision of a country).

Your personal information will not be used or disclosed for purposes other than those for which it has been collected, except with your consent, or unless we are required by law to do so.

What happens if we cannot collect your personal information?

If you do not provide us with the personal information described above, we may not be able to comply with our legal obligations and properly manage our business risks. Hence, we may not be able to provide you with our products and services.

To whom may we disclose your personal information?

We may disclose your personal information to:

Our employees, affiliates and associates, banks, contractors or service providers for the purposes of operation of our business (both within Singapore and overseas), including, without limitation, web hosting providers, IT systems administrators, couriers, payment processors, data entry service providers, call centers, electronic network administrators, our auditors, and our professional advisors such as accountants, auditors, lawyers, business advisors and consultants; and

The corresponding government authority, regulator, and/or any police or law enforcement agency that requires us to do so.

We may combine or share any information that we collect from you with information collected by any of our related affiliates and associates corporate (within your location as well as overseas).

How long shall we keep your personal information?

We are required by the AML/CFT Notices and its Regulations, and our internal AML/CTF policies and guidelines to keep your personal information for a period of at least five (5) years unless a longer period is prescribed by law enforcement bodies in the corresponding country where you are located or the courts and any government authority that requires us to do so. While we have your personal information, we will safeguard it according to established industry security standards.

How can you access and correct your personal information?

You may request access to any personal information we hold about you at any time by contacting us through the addresses, telephone numbers, or e-mail address provided in our website. Where we hold information that you are entitled to access, we will provide you with suitable means of accessing it (e.g., by phone, post or sending it to you by e-mail). We will not charge for simply making the request and will not charge for making corrections to your personal information provided the correction will not have any material effect on your remittance transaction.

There may be instances where we cannot grant you access to the personal information we hold. For example, we may need to refuse access if granting access would interfere with the privacy of others or if it would result in a breach of confidentiality. In such cases, we will provide you written reasons for any refusal.

If you believe that personal information we hold about you is incorrect, incomplete, or inaccurate, then you may request us to amend it. We will consider if the information requires amendment. If we do not agree that there are reasonable grounds for amendment, then we will let you know.

What is the process for complaining about a breach of privacy?

If you believe that your privacy has been breached, please contact us through the addresses, telephone numbers, or e-mail address provided in our website and provide details of the incident so that we can investigate it.

We will attempt to confirm as appropriate with you your understanding of the conduct relevant to the complaint and what you expect as an outcome. We will inform you whether we will conduct an investigation, the name, title, and contact details of the investigating officer and the estimated completion date for the investigation process.

After we have completed our enquiries, we will contact you, usually in writing, to advise the outcome and invite a response to our conclusions about the complaint. If we receive a response from you, we will assess it and advise if we have changed our view. If you are not satisfied with the outcome, we will advise you about further options including, if appropriate, lodging a complaint with the designated government authority.

We disclose personal information to our affiliates and associates, and third party suppliers and service providers located overseas in order to process your transactions and for the purposes listed above.

We take reasonable steps to ensure that the overseas recipients of your personal information do not breach the privacy obligations relating to your personal information.

The full list of the countries in which I-Remit, Inc. operates can be found in our website. We use a range of physical and electronic security measures to protect the security of the personal information we hold and prevent misuse, loss, unauthorized access, modification, or disclosure. We secure information according to established industry standards.

Some information we hold about you are stored in paper files. We also hold your personal information in electronic documents and files that are stored in secured facilities owned by I-Remit or its external service providers.

I-Remit adheres to industry best practice in securing the privacy of electronically transmitted data ensuring protection both at the network and database levels. I-Remit engages an independent third party to conduct vulnerability assessment and penetration testing to ensure that its systems and IT infrastructure have been properly secured.

What are my rights regarding my personal information?

You have the right to be informed of how your data is being used and to ask us for a copy of your information without any additional charges.

You have the right to request a copy of your personal information you have previously provided to us for purposes to which you have consented or where our use is required for a contract with you. This can be provided in an easy readable electronic format or transferred to a third party nominated by you. We may charge you an administrative fee for providing the information, or not act upon your request, if the request is manifestly unfounded or excessive.

You have the right to ask us to update, correct or supplement the data we hold about you

You have the right to request the deletion of your personal data. After receiving and reviewing your request, if legitimate, it will be our responsibility to promptly cease processing and to delete your personal information.

Where you have consented to the processing of your personal information, you have the right to withdraw your consent at any time.

You have the right to opt out of sales and marketing communications from us at any time.

To ensure that the data of our users are not subject to breaches or illegitimate use by third parties, we will ask you to confirm your identity before carrying out your request.

If you have any questions or concerns regarding or privacy policy, the treatment of your privacy, or a possible breach of your privacy, please do not hesitate to contact us.