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Frequently asked questions

Here are the answers to some of the questions visitors ask us regularly.

Q: When can we check in/out?
Standard check-in time is 2pm; early check-in requests will be chargeable at a rate of £15.00 per room. Check out time is by 10am; late check out requests will be considered, but cannot be guaranteed.

Q: What is the late arrival procedure?
Regardless of what time you arrive, there will be someone at the Conference Centre reception to welcome you. This will either be a member of the reception team – if reception is still open – or one of the security team. If it is out of hours you will need to give your name at the security barrier when entering Campus.

Q: What time is breakfast?
Weekday breakfast times are 7.30am – 9am
Weekend breakfast times are 8am – 9.30am

Q: What are the bar opening times?
The Graham Cameron Bar is open when there are more than 10 people in house. This will open at 6pm until 11pm

Q: Is the Campus pet friendly?
We regret that no animals, other than those needed for assistance purposes, are permitted onto the campus.

Q: What facilities do the bedrooms have?
Hairdryer, tea and coffee making facilities, television, ironing board and iron

Q: Do you have accessible accommodation facilities?
Yes, both Willow and Mulberry court have accessible bedrooms with accessible wet rooms both fitted with cord alarm systems. Reception also have under pillow fire alarm alert systems which can be fitted for anyone with hearing impairments.

Q: What is the payment policy?
All payments must be made in person or via a secure WorldPay link sent to you by reception. For security reasons we cannot take credit card details over the phone or via email.

Q: Do you have gym facilities?
We do not have a gym. We do, however, have an outdoor trim track comprising 12 exercise stations, which delegates can use in daylight and fair weather. Please ask at reception for more information. We also have pre-bookable tennis courts, rackets and balls, and printed running routes are available for the surrounding area. Maps for these are located in conference centre reception.

Q: Is there luggage store?
Yes. Our luggage storage is managed by reception and is open 24 hours.

Q: Are there fridges in the bedrooms?
No. But we have a number of fridges that we can put in bedrooms for those requiring them for medication.