Inform your customers

Just checked my credit card and koodo charged my account 8 days before it used to be charged. When I called them, I was told that there had been a policy change and that they are now taking the amount 7-10 days before it is due. No notice or anything. I would like to recommend that in future, koodo informs its customers of any and all changes to our billing and services.

Me either. I noticed they charged me twice in June... once on the 2nd and again on the 23rd. They told me I should have received an email notifying me but I didn't. They also told me I haven't been charged twice but my credit card has. Unless this is payment for June (which makes no sense since June isn't over, so how can they know how much I've used) I'm being overcharged if they're going to charge me the same amount on the 23rd of next month too.

Ryan, it was said that with the change you're being charged 8-10 days earlier. This completely makes sense with your dates. June 2nd + 1 month = 8-10 days = June 23rd. Pretty simple math; So from now on the date its going to be taken out is the 23rd.

Also, I guess you don't know how monthly plans work. You're charged one month in advance. If you go over during that month, the next bill will have the monthly charges for the following month plus the overages from the month before.

Billing for the previous month makes sense. I have never had to pay in advance... especially not twice in one month when I just paid for May 3rd to June 3rd at the start of the month (as it clearly says in the statement). I haven't received a bill for June 4th to the 23rd and I'm paying another $50 because of this change? Does that make sense to you? Sounds like I'm being ripped off to me if I have to pay $100 on my credit card bill in less than 30 days for my bill just because some people had issues paying their bills.

All cell phone companies charge a month in advance. Not your actual use just your plan. You are not getting charged twice, although I agree that just because some people had issues paying their bills and koodo decided to help them out, in the process we (those without any problems) got caught in the crossfire.

Ryan you aren't paying anything extra/for extra days. If you look at the dates your bill covers, it's the same just the money is coming out on a different day.

If your bill ran from the 1st-30th of every month, you are always paying for the next first through 30th. Before it might have come out on the 25th, now it might come out on the 15th. Either way you are paying for the next month, in advance.