We are having a problem installing the new Up plus 2 3d printer the computer says USB device not recognised when we plug the cable in, it does this on both out Windows 8.1 machine and the Windows 7 machine. I downloaded the software and drivers directly from the manufacturers website and have reinstalled the drivers, and software numerous times, I have disabled the digitally signed driver requirement in Windows 8.1 as per the instructions on the forum and then reinstalled the drivers but still the same message saying " the last USB device you connected to this computer has malfunctioned and Windows does not recognise it." This is on both a Windows 8.1 and Windows 7 PC. Also the initialise button doesn't seem to do anything. I have held it down for 10 to 30 secs but no beeps and the printer does not respond. In the printing software it just says the printer is diconnected.

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