At Caribbean Mercantile Bank we are constantly searching for ways to improve our service and make banking more efficient and effective for our Customers. Therefore, we are pleased to announce the introduction of “Soft Tokens” for our CMBDirect Corporate Customers.

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Click here to receive your Soft Token!

On personal computer

About Soft Token

The Digital Certificates you have been using have proven to be a reliable and easy to use method for you to log into your online banking securely, however over the last few years the dependency that Digital Certificates have on Java and its update-cycle has become an increasing burden for you, our customer. As Java gets updated, Digital Certificates often stop functioning properly, causing you inconvenience.

As a result, we are happy to announce that we are moving away from Digital Certificates and will switch to Soft Tokens in the coming months. Soft Tokens are small, secure applications that generate the logon security codes needed to log onto CMBDirect Corporate.

We have chosen a world-wide leading provider for our Soft Token solution, which you can choose to install on your PCs, Macs and mobile devices.

Over the coming weeks we will ask you to download, install and activate your personal Soft Token. The first step is migrating your User ID from Digital Certificate to Soft Token. This will be done automatically when logging onto CMBDirect Corporate.

However, after the switch, which is planned in the upcoming months, you will need an activated Soft Token to be able to log onto CMBDirect Corporate. This is an important milestone in the migration project and we will make sure to announce this important date in a timely fashion.

How it works

On mobile device

Activation of your new Soft Token is done via the Self-Service Portal. This new website enables you to download your PC or Mac Soft Token and activate it. Once activated it is ready for use at a later time. The Self-Service Portal enables you to do Soft Token and password maintenance yourself, but of course our CMBDirect Corporate representatives are ready to help you with the migration.

Our experts can assist you in downloading, installing and activating the Soft Token and are able to answer all relevant questions you may have. The contact information as well as some of

the most important questions and answers are written in this newsletter.

FAQ

Why is CMB making this switch?

For a number of years digital certificates have proven to be a reliable and easy to use method for you to log onto your online banking securely.

However, over the last few years the dependency that digital certificates have on Java and its update cycle has become an increasing burden for you, our customer.

What is new, is the possibility of a second Soft Token on an existing User ID. We charge a one-time fee of Afl. 10.00 for additional or replacement Soft Tokens.

Is there a deadline to switch to Soft Token?

Yes, once we switch to Soft Token logon, which is planned for the upcoming three months, a user can no longer logon using the Digital Certificate.

I like my digital certificate, can I keep it?

After we switch to Soft Token authentication, the Digital Certificate can no longer be used to logon to CMBDirect Corporate. The old Digital Certificate based website will exist for a while, but logging onto that site is only used to register the user for Soft Token and redirects the customer to the new website which uses Soft Token to logon.

I have more than one Digital Certificate.Do I need to download and install more Soft Token apps?

You only need to download and install the Soft Token app once. On the SoftToken app you will need to activate the same number identified as the number of Digital Certificates you currently have.

I travel often. What is the best solution?

When traveling the best solution is to choose for a mobile Soft Token installed on any mobile Android, iOS, Windows or Blackberry device.