I ordered a large amount of paperweights. I was kept informed about the progress of the order. They dealt quickly and efficiently with the small problem I had so that it did not detract form the overall experience. Everyone loved the paperweights, they are all different even when they were the same colour option. Would recommend Bath Aqua Glass to others without hesitation

I have to say what a brilliant company,service and help throughout was fantastic and arival was very fast but when i actially opened my delivery it took my breath away,couldnt be more pleased,recomend as highly as possible,delighted

We chose the large paperweight in cranberry, as a memorial to our daughter.The product is beautiful, unique and has depth where you can see where the coloured layers and ashes entwined. All unused ashes are returned to you, and it's amazing at just how little of the ashes are actually used.

I ordered 2 large paperweights, one each for my sister-in-law and me. We are both delighted with them, they are absolutely beautiful and unique. They arrived on the same day to our different addresses, perfectly packaged and within the given time-slot. The company are excellent to deal with and I have no hesitation in recommending them.

The whole process of dealing with Bath Aqua glass, from the courier pick up to the paperweight being delivered was professional and courteous. My paperweight is absolutely beautiful and worth every penny. I now have a little bit of my husband of 50 years forever.

Please allow approximately six weeks for us to complete your Memorial Glass.*

*Please note, Signet Rings and Twisted Rings may take longer than 6 weeks. If you are ordering multiple items of different colours and styles, please be aware it is likely to take longer than our estimated six weeks to complete your order.

Please place SEPARATE ORDERS if you have multiple sets of ashes. This will generate different order numbers to assign to the correct ashes and items to avoid confusion.

Delivery Time:

We aim to complete all UK orders within approximately 6 working weeks from the date we receive the ashes. However, this may take longer if you are ordering a large number of different items.

Please note, our Signet Rings and Twisted Rings may take longer than the designated 6 weeks.

International orders may take longer due to longer shipping times.

If you need your order completed by a specific date, please contact us to confirm feasibility.

Engraving:

Once you have selected your preferred engraving choice from the drop down menu, you will be required to specify the exact engraving details (text, colour, font, size & location) during the checkout process.

Signet & Twisted Rings are engraved by our associate Goldsmith, and require a personalised quote. Please contact us for details.

Due to the small size of the Charm Beads, we do not currently offer them with engraving.

Preparation of Ashes:

If you have multiple sets of ashes and would like to order multiple items, we request separate orders are placed to ensure there is no confusion. We ask that each set of ashes is clearly marked with the correct order number.

We require 1 x level teaspoon of ashes for each Memorial Glass piece created (slightly less for jewellery). We will return any unused ashes with the completed piece.

Please Note: We are not able to return loose ashes with International Orders therefore we suggest you send us a minimal amount to create your piece(s).

We only accept ashes with our Memorial Pack service. Please wait patiently for us to send you our Memorial Pack after your order. Please note, we will always send Memorial Packs to the billing address on orders placed online that have a different shipping address. Place the ashes into the grip seal bag provided in the pack. Ensure the bag is tightly sealed and clearly marked with your Name and Order Number.

Sending Your Ashes With Our Memorial Pack:

Address the ashes to Judith Devereux, Bath Aqua Glass, 105-107 Walcot Street, Bath, BA1 5BW (You must check with your chosen delivery service that they accept ashes for transit, and that full postage is paid - Bath Aqua Glass is not responsible for any ashes that are lost in transit).

We shall notify you as soon as we receive your ashes.

PLEASE NOTE: We require you to send back the confirmation slip we send you with your memorial pack, signed and dated that you have understood our terms and conditions. We cannot process any orders further without this.