Customer Support- Service Executive

Founded in 2013, eatigo’s mission is to connect empty tables with empty stomachs by offering time-based discounts of up to 50% every day at all of its participating restaurants through its online website and mobile applications. Having seated over 5 million diners at more than 2,000 venues across the region, eatigo is the leading online reservations platform for restaurants in Southeast Asia, downloaded by more than 2 million users. Backed by Tripadvisor, eatigo is available in Thailand, Singapore, Malaysia, Hong Kong, India & Philippines and is looking to expand to more countries. Users can choose to dine anywhere, from upscale hotels to popular food chains, and enjoy the same discounts with no strings attached, while restaurants get to fill their empty seats during off-peak hours.

Responsibilities

THE POSITION: Customer Service/ Support Executive

Seeking a highly motivated and energetic candidate for the position of Customer Support/ Service Executive! Well organized, flexible and enjoys the challenge of delivering on time.

Your role requires you to work in a fast paced environment, sometimes under pressure, remaining proactive and efficient with a high level of professionalism to complete the task. Fantastic communication skills with an eye for details are crucial for this role.

WHAT YOU’LL DO:

Document user support processes and FAQs, and work on continuous process improvement

Manage all user queries coming in from various platforms including but not limited to online chats, calls and emails

Work closely with the Operations team to manage user expectations

Generate and analyze user experience reports for service monitoring and improvement

Share your insights on the user experience report with the team

Contribute to the support team in terms of voucher fulfilment and coordinate with different parties in the fulfilment process – voucher purchase, etc.

Requirements

WHAT YOU’LL NEED:

Candidates with at least 1 year of experience in a similar role will be highly preferred