If you are in need of a rush service, please contact us vie email and we’ll be happy to arrange it.

We try our best to send out all orders within a day of ordering (we do not ship Saturdays, Sundays, or holidays). Because all our jewelry is imported from Europe, there may occasionally be delays in shipments and/or production, but we will inform you if an item is backordered or no longer available in the event that our supplier discontinues a particular design.

You will receive an e-mail confirmation once your order ships. We apologize but we are currently unable to ship internationally (except Canada).

Returns

We believe you're going to love your purchase, but if for some reason you’re not happy with it, we will gladly accept returns within 14 days of order delivery for an exchange or a full refund. All merchandise must be in its original packaging and in its original condition.

If you are not sure if your item is eligible for a return, please email us at hello@klossey.com.

To return your purchase please contact us at hello@klossey.com for a return authorization form. In your email please include your name and the order number. After your order is deemed returnable, we will email you a pre-paid shipping label.

Your credit will be issued once we receive and inspect the merchandise

We strive to fill each order immediately but sometimes items do go out of stock. For most items that either have just gone out of stock or are “coming soon” there is an option of pre-ordering.

What are Pre-Orders? Pre-orders are advance purchases made on new merchandise that is scheduled to be shipped at a future date. They are a great way to guarantee that an item will not be sold out upon arrival to our store. Each collection or item available for pre-order will have its own shipping date.

When will my pre-ordered item arrive?Your items are guaranteed for delivery to you as soon as we receive them from our suppliers.The average wait time on “MOTYLE” Collection items is 3 to 4 weeks and on “KLOSSEY” Collection 2 to 3 weeks. All our jewelry comes from Europe and therefore occasionally delays may occur due to various factors. If this should happen, we will contact you and provide a more precise ship date.In some cases, your product may already be “en-route” to us which will shorten your wait time.

Can I cancel my Pre-Order?Absolutely! If you wish to change or cancel your pre-order before shipment, we will issue a refund for the full amount paid.

Do you require prepayment for a Pre-Order item?Yes. Your credit card will be charged at the time the pre-order is placed. This will lock your order and you will have top priority.

What if I place a combined order? If you place a combined order, the in-stock items will be shipped immediately, and pre-order items as specified above. You will only be charged once for shipping if your combined order is below $75. Any order above $75 ships for free.

We reserve the right to cancel any orders and issue a full refund if the maker of the jewelry decides to discontinue a particular design.

Communication is very important to us; please use the “ASK US A QUESTION” form and do include the item’s SKU number.