We can
show you a unique roadmap and tools to use as a guide to steer past conflict
and contention, help reconcile differences, bridge relationships and resolve
issues

Hi
there – Bill Cropper here… We all know every team
has friction. You have people who ‘cross lines’, think rules only apply to
everyone else in your team and never them, who don’t do what they promised,
disagree over priorities or behave in ways that upset the rest of us. And
confrontation becomes necessary.

Of
the 10 Dimensions in our Team Functionality Survey that I use to help teams
like yours identify strengtheners and drainers, one
of the most prolific repeat themes that keeps coming up is how well or not we
handle difficult team moments (DTMs)!

I’ve
always believed it’s how teams deal with DTMs that
makes all the difference. In
dysfunctional teams, where difficult discussions get handled poorly, feuds
fester and bitterness lingers. Blame, belittling, recrimination,
accusation and other toxic behaviours over time create stress-pits that drain
your resilience, positivity and performance.

Gee
but let’s not get carried away with the negatives… Isn’t it so great to also
witness good teams that are able to confront hard issues, give difficult
feedback and still retain strong relationships.

That’s
what our Dealing with Difficult Discussions program is aimed at doing
– helping you with the 3-R’s: Resolving the issue,
Restoring relationships and Reconciling differences. [ Read full post on-line ]

Hope to see you at one of
our clinics coming up soon – and if not, keep an eye on our course
calendar for other dates this longstanding, well-regarded
clinic is coming up in your area…

“I wanted
a better understanding of what causes people to respond defensively and learn
strategies to navigate through difficult discussions. A worthwhile
program with practical, realistic examples and the guidebook is great! A most
valuable experience!”Stephanie J. John Paul
College

Keen
to tackle toxic talk in your team? We can help…

Dealing
with Difficult Discussions

BRISBANE
Mar 1-2 CAIRNS March
12-13SUNSHINE
COASTMay 15-16

ROCKHAMPTON May 2-3 TOWNSVILLE May 22-23

HERVEY BAY June 11-12 TOOWOOMBA July 4-5

Also:
SYDNEY June 28-29DARWIN
July 25-26

“Fantastic
and very beneficial. This course has provided information I can use not only in
the workplace but also in my personal life...the workbook is fantastically
detailed for future reference. Thanks for a great 2 days.”

Jamie
K, Community Housing

Handling
yourself well in confronting situations

is a challenge most of us want to
become better at!

Learn
how to be more in control when talk becomes tense and feelings start to
soar

Don’t
let toxic team talk win out!

Arm
yourself with our simple-to-use discussion tools and proven process to help
you and your team move past dispute and disconnection toward more
constructive comment, mutual understanding and resolution!

We
all need ways to handle hard talks.

And
that can be hard work at times…

Dealing
with Difficult Discussions delves into what’s really
going on when talks get tense. With the help of our unique 7-Stage Roadmap, we’ll show you how a straightforward
process and set of easy-to-apply conversation tools can make a real
difference in most challenging conversational situations you face.

Feel
more in control when talk becomes tense and feelings soar…

·Learn
how to cope more confidently with uncomfortable conversations

·Deal
with disruptive emotions and stay calm, collected and controlled

·Discover ways to defuse difficult moments and handle
hostility

·Try-out tools to turn down the heat and bridge disconnection

·Start difficult discussions without raising so much
defensiveness

·Face
up to your own feelings and use them constructively

No role plays… Just real tools practise using real-life scenarios and some of
your own test-cases!

"Thought
provoking, interesting and very worthwhile... Totally relevant and extremely useful for dealing with staff and clients
– and more of our managers need to attend it! It gave me extra skills and
helpful tools I will also be able to use in my personal life. It will
definitely put you on the right path to handle difficult discussions
better."

I look forward to
working with you or your staff at this practical, down-to-earth clinic – and please forward this message on
to others you know who might also be keen to lift
their conversational leadership to the next level.

“I
found all facets of this course good and helpful and the tools and activities
covered allowed for everyone to benefit regardless of skill sets or levels of
experience... Bill has a great balance in terms of depth of knowledge and
practical experience of applications and was flexible in meeting differing
needs as they arose for people. I particularly benefited from ideas and tools
on how to commence a challenging conversation." Liz
C Pastoral Care Co-ordinator

Prefer
a more personal touch – one-on-one?

Individual
coaching around conversations or any
leadership aspect you’d like to focus on…

CALL Bill Cropper on
0429-687 513 to discuss

w And YES –
We can come to you w

Build
a robust conversation culture in your organisation!

Encourage
a common approach and set of tools to help cool conflict and raise the bar on
conversational outcomes for everyone

I look forward to working with you or your staff at this
practical, down-to-earth clinic – and please forward this message on to others you know who might also be keen to lift their conversational
leadership to the next level.

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