The United States Army wanted a feel-good moment. They got the truth instead.

In a thread that included videos of Army Pfc. Nathan Spencer, a 1st Infantry Scout sharing how the army has positively impacted his life, the Army’s official Twitter account asked a simple question to veterans and Americans currently in service:

To paraphrase the nearly 11,000 replies as of Monday afternoon, it went poorly.

With around 20 million veterans in the United States according to the Department of Veterans Affairs, the outpouring of brutal honesty, which was dotted with positive stories of triumph and family, was likely the tip of the iceberg.

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Fewer than half of veterans receive benefits or services. Thirty percent of Vietnam veterans, 12 percent of Gulf War veterans, and up to 20 percent of Operations Iraqi Freedom and Enduring Freedom veterans are living with post-traumatic stress disorder, per the VA.

Recognizing the moment it had thrown itself into, the Army’s account resided with another thread of tweets on Saturday encouraging vets in need to contact the Veteran Crisis Line at 1-800-273-8255 or veteranscrisisline.net.

“To everyone who responded to this thread, thank you for sharing your story,” one tweet read, “Your stories are real, they matter, and they may help others in similar situations. The Army is committed to the health, safety and well-being of our Soldiers.”

Veterans who need assistance are encouraged to contact the VA crisis line at 800-273-8255 and select option 1. They can also send a text message to 838255, or chat with counselors online.