If
an event microsite requires a password to complete the registration or
login process, and you do not remember your current password, click the Forgot your
password? link. On the Forgot Password
page, enter the email address you registered with, complete the
CAPTCHA, and click Send. If this email address was used to register
previously, an email will be sent with instructions to recover or reset
your password.

If you do not receive an email, please check your
junk/spam folder. If you cannot locate this email, it is possible that
this email address was not used for registration. In this case, please
return to the event microsite and register.

This
page also plays a sample audio clip which you can use to verify that
your speakers or headphones are working correctly. If you do not hear
this sample audio, verify that your speakers or headphones are plugged in and turned on, and that volume control on the device itself is turned up.

Your
system's volume may also be low or muted. Locate your operating
system's speaker icon, usually in the bottom right or top right corner
of your screen, and ensure the system volume is turned up.

Are you logged in early?

There may be no audio until the live webcast begins.

Is the webcast audio muted?

Ensure that the webcast volume slider, located in the bottom right corner, is turned up.

Do you have sufficient bandwidth?

If
you are on a slow Internet connection, or are attending the webcast on a
shared network, you may experience buffering or choppiness.

If
you are connected over VPN, disconnect from it and refresh the page. If
you are using Wi-Fi, try connecting to the Internet directly via
ethernet cable.

If you are viewing the webcast in an
office where multiple people are viewing with you, consider watching
together on one display to reduce network traffic.

The
audio for the webcast streams via your computer, so you will need
speakers or headphones in order to listen. If a webcast has a backup
audio line available, this information may be provided in your
registration confirmation email, in the message that appears before the
webcast starts, or by the party organizing your webcast.