Cloud Based Interaction Recording (Multi-tenant)

SmartInteraction Suite

SmartInteraction Suite is a carrier-grade recording solution that is designed for Service Providers who wish to provide interaction recording as a service within their network. Service Provider’s typically implement interaction recording as a value-add service to complement their core SIP-trunk and IP Centrex products.

Rigorously scale tested and proven to perform in the very largest multi-tenant carrier environments where over a billion transactions are recorded per month.

Built as a single product in a single architecture, CTI Group's SmartInteraction Suite incorporates:

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CTI Group is an Enghouse Networks company - for more information on this key product please visit the Enghouse SmartRecord Cloud page - here.

“Providing better business outcomes for our enterprise customers is key, so finding a single hosted solution which was accredited across both Cisco HCS and BroadSoft platforms was a great find for us. We are confident that SmartRecord® will deliver a hassle-free and cost effective solution for our customers.”