GALAXY Tab A: How do I Restart my Device if it is Not Responding?

You can try to force the device to restart by using the following method. If the problem still exists, there are some other ways to solve it.

1) Force to Restart

Please turn off the tablet and turn it on again by:

‧holding downthe Power buttonand the Volume-down button at the same timeformore than7 seconds.

2) Other Methods

If after restarting the device you still find your device freezes sometimes or is sometimes unresponsive, please restart the device again by using the above method and try the following actions to help correct this symptom.

1.Use Device Maintenanceto help optimize the device and check for “Malware”. (Device Maintenance may not be available depending on device models and Android OS version)

5.Perform a factory data reset of the device. Before performing the factory data reset, please remember to make backup copies of all important data stored in the device. (Samsung shall not be responsible for any data loss.)