Ascension offers convenient scheduling that allows you to check-in for estimated treatment times at ERs and Urgent Care Centers or schedule appointments for healthcare services - including visits to your primary care doctor.

Patient Portals

Patient Rights & Responsibilities
In keeping with the philosophy of Ascension, we believe the very best care happens when patients and caregivers work together. Patients who understand and participate in their health care may achieve better results.
In case of a minor or patient with a guardian, the following rights and responsibilities are also afforded to the patient's parent and/or guardian. In circumstances when you are not unable to make decisions about your care, treatment and services, we will involve your decision-maker.

Patient Rights
We will:

Respect, protect and promote patient rights

Inform you of your rights

Provide care in a safe setting

Treat you with dignity

Respect your right to, and need for, effective communication that YOU understand

Respect your cultural and personal values, beliefs and preferences

Respect and accommodate your right to religious and other spiritual services

Allow you to access, amend and obtain information on disclosures of your information, in accordance with law and regulation

Inform you of your visitation rights. This includes the right to have visitors designated by you, including, but not limited to a spouse, a domestic partner (including same-sex), another family member or a friend. This also includes the right to withdraw or deny such consent at any time. See Visitor Information for additional detail

Allow a family member, friend or other individual to be present with you for emotional support during the course of your stay, unless it infringes on other's rights, safety and medical treatment

Provide information in a manner that meets your needs if your have vision, speech, hearing or cognitive impairments

Respect your right to participate in decisions about your care, treatment and services, including the right to have your own physician promptly notified of your admission to the hospital

Respect your right to refuse care, treatment and services, in accordance with the law

Honor your right to give or withhold informed consent. This includes informed consent to produce or use recordings, films or other images of you for purposes other than your care

Protect you and respect your rights during research, investigation and clinical trials

Inform you about the individuals responsible for, as well as those providing, your care, treatment and services. This includes the name of the physician, clinical psychologist or other practitioner who has primary responsibility for your care. Because this is a teaching hospital, care may be provided by residents, interns or other students under the direction and close supervision of a physician or other health professional

Address and respect your decisions about care, treatment and services received at the end of life

Honor your right to formulate or review and revise your advance directive

Respect your privacy

Respect your right to pain management

Ensure you are free from neglect, exploitation, and verbal, mental, physical and sexual abuse

Promote and create an environment that preserves dignity and contributes to a positive self-image

Provide access to protective and advocacy services

Protect you from physical or mental abuse and corporal punishment. This includes the right to be free from restraint or seclusion, of any form, imposed as a means of coercion, discipline, convenience or retaliation. In addition, restraint or seclusion may only be imposed to ensure your immediate physical safety or that of a staff member or others, and must be discontinued at the earliest possible time.

Review your complaints and grievances

Patient Responsibilities
You or your loved ones have the following responsibilities:

Providing honest and complete information about your current condition and about past medical conditions and treatments

Letting us know if you do not understand the description of your condition or the course of treatment proposed for your condition

Acknowledging that if you refuse treatment, you are responsible for the results of the decision

Following the treatment plan recommended by your health care team, including physicians, nurses and therapists. This responsibility also includes keeping appointments and giving notice when unable to do so

Paying or ensuring payment for any medical treatment received at Genesys, regardless of insurance

Respecting the rights of other patients and for Genesys personnel and property. This responsibility particularly recognizes that other patients may be harmed by noisy conversation or behavior

Following Genesys rules and regulations regarding patient care and conduct. You and your loved ones need to communicate with the caregiver if you intend to leave the nursing unit