Policies

Returns + Exchanges

Not completely satisfied with your purchase? No prob love, our objective is to make you happy. At this time we do not offer refunds, however, we will gladly exchange your item for another equal-priced item. Just follow these simple steps:

1. Email us at hellolove@evenvanityends.com or fill out our contact form to receive a return slip. In order for us to be able to process your exchange, we need need to know the following information. (Please include this info in the body of your email or contact form submission.)

Your name

Order Number

What item you are returning (please include size)

What item you are exchanging the return for (please include size)

2. We will confirm your exchange request once we receive it + will send you an exchange slip. Print this slip out.

3. Package up the item you'd like to exchange along with your exchange slip. Pay for shipping + send it off!

4. Once we receive your package, we'll ship you your new item! If the item you have selected for your exchange is no longer available, we will email you again to make changes.

Returned items must be postmarked within 14 days of the customer receiving the order. Items must be unworn and unwashed. Items that do not meet these criteria are non-returnable and will be denied. We recommend using registered mail as we cannot be held liable for any lost items in the post. For further questions, please contact us at hellolove@evenvanityends.com.

PLEASE NOTE: ALL POSTAGE COSTS FOR EXCHANGES MUST BE COVERED BY THE CUSTOMER.

SHIPPING

We ship USPS. Most orders will be processed + shipped out within the next 3 days of ordering. Your order will be shipped Standard Service. Once shipped, orders are generally received within 7 business days. We do not ship on Saturdays, Sundays, or holidays. While we will do all we can to ensure your order is delivered on time, evenvanityends.com cannot be held responsible for conditions beyond our control such as severe weather, service interruptions, etc. You will only be charged for the items that are shipped to you, along with the applicable shipping and tax charges.

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