FAQ

MY ORDER

WHEN WILL MY ORDER BE SHIPPED?

Orders are shipped within 1 to 2 business days from the date payment for your order is received. Orders placed before 2:00PM PST with UPS Overnight usually ship same day. To expedite the processing time, it’s a good idea to have your order shipped to the same address as the billing address of the card used for the purchase. You will be emailed a tracking number once your order has been shipped.

I NEED TO CANCEL OR MODIFY MY ORDER.

We will try our best to accomodate your request, but please be aware that if your order has been processed already, we might not be able to cancel your order. If you placed your order within the last 24 hours, please submit an urgent request. If you placed your order more than 24 hours ago, please submit a request, chat with us online, or call us.

HOW DO I TRACK MY ORDER?

You will receive an email with your tracking number once your order has been shipped. You may also log in to your BAITme.com account to get the tracking number.

WHAT IF I RECEIVE A WRONG OR DAMAGED ORDER?

Let us make it right for you. Please contact us.

I HAVE ANOTHER QUESTION ABOUT MY ORDER.

We would love to hear from you. Please contact us.

I NEED HELP SELECTING THE RIGHT SHOES, WHAT SHOULD I DO?

Contact us or give us a call! Our knowledgeable Customer Care Specialists are available to answer any questions you may have.

DO YOU SHIP TO HAWAII, ALASKA, PO BOXES, APO/FPO ADDRESSES OR OTHER U.S. TERRITORIES, SUCH AS PUERTO RICO OR GUAM?

Yes, BAITme.com does ship orders to these locations. All items will be sent via USPS or UPS. For more information on our shipping policies, check out our shipping information.

INVENTORY

WHEN DOES BAITME.COM RESTOCK?

We receive and post new inventory on our website 3 to 5 times per week. Unfortunately, we do not have specific restocking dates for any items. Our representatives will not be able to answer when or if an item will be restocked.

To stay up to date with our newest arrivals, check out our blog, like us on Facebook, or follow us on Twitter and Instagram where we regularly announce new and upcoming inventory.

HOW CAN I GET AN ITEM THAT’S CURRENTLY OUT OF STOCK?

Unfortunately, if an item is listed as out of stock, a specific size is not listed, or there's no add to cart button on the product page, that means we do not have it in stock and it cannot be ordered.

CAN BAITME.COM PLACE A SPECIAL ORDER FOR ME FOR AN OUT OF STOCK ITEM?

At this time, we are unable to complete special orders. The only items available for purchase are those listed on our website in the sizes listed. If an item or size is not listed, it is not available for purchase.

IS BAITME.COM'S MERCHANDISE AUTHENTIC?

Yes! All of the items listed and sold on our website are authentic products of their registered trademark. We do not sell fake or replica merchandise.

We acquire all our inventory directly from the Trademark Manufacturers or Authorized Dealers.

WHERE DOES BAITME.COM GET ITS SHOES AND OTHER MERCHANDISE?

We acquire all our inventory directly from the Trademark Manufacturers or Authorized Dealers.

PAYMENT METHODS AND BILLING

CAN I PAY WITH MY CREDIT/DEBIT CARD?

Yes, you can pay with your credit and/or debit card! To pay with your card, please checkout using the PayPal or Secure Payment checkout options.

All prices are listed in US Dollars. All international customers must checkout with PayPal. Currency conversions will be completed during checkout. You will be shown the price in your preferred currency before you are asked to finalize your payment.

CAN I PAY WITH PAYPAL?

Yes, you can pay with PayPal! PayPal is the preferred payment method. You do not need a PayPal account to use PayPal, and you can still use your Debit or Credit card.

All prices are listed in US Dollars. All international customers must checkout using PayPal. Currency conversions will be completed during checkout. You will be shown the price in your preferred currency before you are asked to finalize your payment.

WHAT IS PAYPAL?

For more information about PayPal, please visit PayPal’s website: www.PayPal.com. You may also reach their customer service team by phone at (1) 888-221-1161 (USA & Canada). International customers, please visit PayPal's website for more customer service information.

HOW DO I USE MY STORE CREDIT?

If you returned your order and exchange for store credit, your store credit can be used toward your next order. Simply place an order under the same account, and your store credit will show up during checkout.

DO YOU ACCEPT INTERNATIONAL CREDIT CARDS?

BAITme.com accepts international credit cards via PayPal for all international orders.

RETURN & EXCHANGE

WHAT IF I RECEIVE AN ORDER I'M NOT HAPPY WITH?

If, for any reason, you received an order from BAITme.com that you are not completely satisfied with, you have 14 calendar days (2 weeks) to POST-MARK the order to return it to us for a full refund less shipping fees, as long as the item is still unused with its original packaging.

If you received incorrect or damaged order, the shipping fees paid will also be refunded.

HOW LONG WILL IT TAKE TO RECEIVE MY REFUND FOR MY RETURN?

We process all returns within 1 to 2 weeks from the date we receive your return. On average, it takes about 2 to 3 weeks from the date you mail your return before the refund is posted in your account.

CAN I RETURN AN ORDER FOR A REFUND?

Yes. We will gladly refund your order as long as you meet our return guidelines. Please be aware that we will not be able to accept returns for items that are marked as final sale.