To report water or sewer problems call (850) 279-6436.
If there is no answer and an emergency exists, call the Police Department at (850) 279-6436 Ext. 1200.

Billing and connection questions should be addressed to the Water Billing Department at (850) 279-6436 Ext. 1100 or send an email.

Mission Statement

We provide the public with clean and safe drinking water, and the collection and disposal of domestic waste, in a manner that is affordable, efficient, friendly, and which protects our environment and conserves our natural resources for future generations to use and enjoy.

The City of Niceville owns and operates nine Water Wells which draft an annual daily average of 2.8 million gallons of water from the Floridan aquifer, to provide water to a population of 17,300 residents in our service area. The City of Niceville also owns and operates 70 sewage lift stations which collects free flowing (gravity) sewer lines and then pumps this waste to the Niceville, Valparaiso, Okaloosa County (NVOC) waste water treatment plant located on Hwy 85 North in Niceville. We are located on the northwestern shore of Choctawhatchee Bay in the central panhandle of Northwest Florida. We are bordered on the east and north by Eglin Air Force Base, on the west by the City of Valparaiso, and on the south by Boggy Bayou and Rocky Bayou. Our service area encompasses approximately 11 1/4 square miles.

Meet the Department

The water and sewer department is made up of 3 sections which consist of:

Our line crew:

Our responsibilities include new installation, and the maintenance, and repair of the entire water distribution system. This includes 68 miles of water mains of various sizes, 7,700 meter connections, and 600 Fire Hydrants.

Our Sewer Crew:

Our responsibility includes the proper operation, repair and maintenance of the entire sewer collection system, including electrical and auxiliary power. Our system is made up of 70 Lift stations, and 30 miles of both gravity flow and pressure force mains.

Our Water Well Crew:

Our responsibility is water production, treatment, and quality control. We operate 9 water treatment plants and 5 elevated water storage tanks that are manned 7 days a week 365 days a year. The water from these treatment facilities are sampled and tested daily to insure water quality meets or exceeds all State and Federal regulations.

Water Conservation

Withdrawing of water from the Floridan Aquifer is governed and closely monitored by The Northwest Florida Water Management District (NWFWMD). Water conservation practices are not only recommended, but required by law The NWFWMD requires us to educate the public in conservation measures, concerning water usage. Pamphlets to aide and assist the public in water conservation are available free of charge at the City Hall and Public Works Buildings.

Frequently Asked Questions

How do I know my water is safe to drink?

There are very strict state and federal guidelines for producing safe drinking water. Our water must meet or exceed all these requirements. The primary legislation governing drinking water quality is the Safe Drinking Water Act (SDWA). To ensure the highest quality, the SDWA requires each public water utility to implement a regular program of sample collection and laboratory analysis. Contaminants that can cause acute health effects are monitored daily. Other contaminants are monitored weekly and still others, monthly testing and monitoring results are reported regularly to The Florida Department of Environmental Protection (FDEP) and The Environmental Protection Agency (EPA) which work closely together to see that all requirements are followed. Strict adherence to monitoring and testing are the best guarantees for safe drinking water.

The City of Niceville publishes a Consumer Confidence Report (CCR) annually to inform the public of our water quality. This is mailed to each customer. A copy can be obtained at City Hall or Public Works. You can download a copy here, be advised this is a very large file.Back to FAQ

What type of treatment is done to my drinking water?

Chlorine is added for disinfection and odor control, a minimum chlorine residual of 0.2 parts per million is maintained throughout the water system to insure water quality.
Fluoride is also added and maintained to an optimum level of 0.8 parts per million as recommended by the U.S. Department of Health and Human Services.
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If it is only one fixture in your home that is backed up and you are not familiar with plumbing you may want to call a plumber. If you have a problem with your entire system, please contact us. We can evaluate the problem, at no cost to you, by inspecting the sewer clean-out/ access and determine if the problem should be corrected by the City or by your plumber.
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How do I turn the water off to my house?

You should have a main valve located outside your home for this purpose. You should familiarize yourself with this valve now and test it's proper operation instead of being faced with this problem in an emergency. The City of Niceville will promptly respond to any and every call for assistance but during emergency situations every minute counts, a broken line within your home can flood several rooms in a matter of minutes.
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How do I determine if I have a water leak?

Make sure all fixtures inside and outside your home are turned off. Then you can go out to your water meter open the lid and check to see if any dial is moving. You may need to observe this for several minutes. When no water is being used nothing should be moving. Even a small leak over a 24 hour period will amount to several gallons and a larger water and sewer bill.
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