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Customer Connection

SEPTA Customer Connection - 2018

With the exception of brief encounters with our operators, conductors, passenger attendants and cashiers, much of our customer communications are by phone, e-mail, regular mail, and various social media applications. SEPTA Customer Connection (SCC) is our way of providing one-on-one "face time" between customers and our office personnel.

The SCC team has been meeting with customers at various SEPTA locations since 2008. The program offers customers the opportunity to meet with SEPTA staff from various departments to share suggestions, concerns, comments and commendations. It also gives employees an opportunity to show how much we value our customers.

We're happy to announce that the SCC team will be at your transit location in the near future, please take a few minutes to stop by and say "hello." Sharing your customer service experiences and insights also qualifies you for participation in a random drawing for a Family Independence Day Pass. What better way for you and four family members or friends to explore the region with unlimited travel on SEPTA, even if it's only for a day!

May 31st - Thursday, 12:00 pm - 1:30 pmThe Porch(At 30th St Station)The Porch at 30th StThis event will promote the LUCY bus routes and other SEPTA services for those visiting or commuting to/from the University City area. We will have games and giveaways.

June 28th - Thursday, 9:00 am - 11:00 amIndependence Visitor CenterWelcome America This event will promote the Phlash and other SEPTA services for those visiting Philadelphia. The SEPTA Visitor's guide, SEPTA transit system info, SEPTA website and Social Media will be emphasized.

September 20th - Thursday, 11:30 am - 1:30 pmTEMPLE U, RRD Station & Broad StreetOwl it Up!This event will promote the travel options of college students and options SEPTA offers to travel throughout the City and the region.

Other Events under consideration:Conventions / HotelsCS&AD DivisionLocations TBD Provide an interactive environment and collect feedback from customers on SEPTA's service and experience. Provide and promote "Never Too Busy for Safety" via handout materials at all SCC events.

SEPTA Customer Connection - THANK YOU

THANK YOU for supporting the 2018 SEPTA Customer Connection (SCC) Program. SCC team members engaged SEPTA riders providing an opportunity to meet SEPTA staff and respond to transit related questions.