JLoose

ThunderThighs wrote:I'm sorry you had a proble with the delivery of your TV. We did have some issues with the LGs (actually a small percentage of those delivered) and we have worked with our vendors to improve packaging and delivery. Nothing is perfect but we will always work with you to make it right if the TV is damaged during delivery.

It wasn't so much the poor packaging as the fact that it took a crap after 6 months of light use. Just had to spend 250 to get it repaired.

ThunderThighs

But certainly your buyers know generally (or should know) what category of "non-new" they are buying. Otherwise why would Woot take a chance with its reputation - of an unknown product?

And you list some excellent additional rating categories that would be very helpful to potential Woot customers!

At a minimum, perhaps I don't know where to look, but a link in each "non-new" product to a "what is a Woot refurb" page would be really nice. You've already written the first draft (above)!

Ehhhhhhhhhhhhhh, again, not as easy as it sounds. You're assuming that the lots of TVs we purchase are one or the other. They may, in fact, be a mix of remorse returns and repair/check returns. We have no way of knowing.

Also, in some cases, we aren't at liberty to tell you more info by request of the manufacturer or vendor. For example, if a manufacturer is prepping to come out with a new unannounced model, they may use us to move remaining inventory. However, they don't want it listed as new because a) we are a liquidation site and this can cause speculation and b) they don't want to slow sales of remaining stock already on shelves in retail stores.

Like other retail places, we can tell you if it's new or refurbished. We won't have much more info on that on most sales. We have, on occasion though, been known to give some hints in a thread if the deal is more than it seems at first glance.

lemonflavor

We don't refurbish any product ourselves.
The number of issues with damaged product is actually a very small percentage of any sale (low single digit percentage).
Customers with issues are more likely to post than those that are off enjoying their product.
We take every issue seriously and will work with you as best we can within our ability (e.g. availability of replacements, warranty, etc.).

Refurbs can take many forms:
Repaired & checked by third party company
Manufacturer refurbished (remember they can contract out to third party as well)
New but older model
Customer remorse return
Packaging change or correction
Overstock from other retailers

Again, we want your buying experience to be a good one and we will work with you to make that happen. Just bear with us when things don't go as well as planned.

Regarding bluemaples post, this would be good to know, if you know what the story is, which I'm guessing you often can't.

angryrooster

ThunderThighs wrote:The number of issues with damaged product is actually a very small percentage of any sale (low single digit percentage).

If you consistently find that a "low single digit percentage" of products are damaged, the solution that springs to mind is holding back a "low single digit percentage" of that merchandise for exchanges.

I've personally run up against the "we can refund your money, but don't have any available for exchange" line when a product was not as advertised (only to see that same product come up a month later), and it looks like someone else in this thread did that dance with a TV.

I understand that you've got to consider storage of all these "extra" items, and I'm sure this is part of your policy already (which is where Besser or Curly come from, that, and the returns).

ThunderThighs

angryrooster wrote:If you consistently find that a "low single digit percentage" of products are damaged, the solution that springs to mind is holding back a "low single digit percentage" of that merchandise for exchanges.

I've personally run up against the "we can refund your money, but don't have any available for exchange" line when a product was not as advertised (only to see that same product come up a month later), and it looks like someone else in this thread did that dance with a TV.

I understand that you've got to consider storage of all these "extra" items, and I'm sure this is part of your policy already (which is where Besser or Curly come from, that, and the returns).

We actually do that very thing with our vendors. Most large items are drop shipped directly from the vendor. We purchase X and sell a bit less than that to have some available for exchanges. Again, not a perfect world and sometimes we don't have them available.

And now, I'm off to my niece's baby shower. It's a boy and name will be Maverick. If that's not a good southern/Texas name, I don't know what is. (My other great-nephew is named Rhett.)

georgeksi

I wouldn't buy a Refurbished Tv From Woot. when mines came in, it was Defective. Really disappointing. Then screen just flickered and then after five min it freezes. Woot costumer support told me to send it back, they got it on the 10th of this month. And now I'm waiting for my refund, they said it will take like 5-7 days. I Really hope I get a full refund like they said. Oh and mines was on a daily deal like 3 or 4 weeks ago. It was a 39 inch led vizo tv for $310 and some change. That 310 included the tax and shipping.

wootphonz

marklikestv wrote:Has anyone else had a poor experience with TVs from Woot? I was really contemplating buying this one but J's comment has me reconsidering.

I bought two lower brand tv's from woot and the remote sensor in the TV didn't work. Getting in touch with woot to have them sent back was kind of a pain. Especially because at the time you could only contact them via email.

Other than that the family members I bought them for say they are still working fine. That was about a year and a half ago that I bought them. Btw the packing was fine. In fact I just bought my my the Sony they had on a here a few weeks ago for her birthday and it was package ok, as good as any other tv I bought from anywhere else.

pound30

What a deal. I bought this TV at Sam's about a month ago for 488$ and love it. The colors are kind of dark which I like but obviously if I cared I am sure you can just adjust. I love the tv though. Good for the bedroom. I would worry a little about the 'refurb' part but as far as TV's go this one is pretty good. It's not my panasonic TC-50st50 but what is?

bluemaple

ThunderThighs wrote:Ehhhhhhhhhhhhhh, again, not as easy as it sounds. You're assuming that the lots of TVs we purchase are one or the other. They may, in fact, be a mix of remorse returns and repair/check returns. We have no way of knowing.

Also, in some cases, we aren't at liberty to tell you more info by request of the manufacturer or vendor. For example, if a manufacturer is prepping to come out with a new unannounced model, they may use us to move remaining inventory. However, they don't want it listed as new because a) we are a liquidation site and this can cause speculation and b) they don't want to slow sales of remaining stock already on shelves in retail stores.

Like other retail places, we can tell you if it's new or refurbished. We won't have much more info on that on most sales. We have, on occasion though, been known to give some hints in a thread if the deal is more than it seems at first glance.

@TT, excellent info. Makes sense. Thanks!

...and you've just written another great addendum to your first draft of what would be an excellent reference page to link to from these refurbs.

If you cannot be product-specific, them a generic description of scenarios like you did on a page linked from refurb products would be excellent.

As noted, any illuminating info like this on a reference page discourages non-helpful speculation in the comments with every refurb product sale.

Kinda like fixing the Square Trade price so it would display when Woot is viewed on tablets phablets, & phones would minimize questions.

ThunderThighs

JustMarci wrote:Five days later and it's still "awaiting shipping". C'mon - I need my instant gratification!

Fourth business day. However, it looks like they shipped and we're just waiting on the tracking info:

You can use FedEx's “Track by Reference” feature to get tracking info using your order number. Your order number is on your order details which you can get via Stuff You Bought. Leave the Account Number blank. Enter your order number in the reference box. Next, select your country and enter your zip code. Click TRACK and voilà, you may have tracking info.

blacknight595

blacknight595 wrote:Got the shipping info today. It looks like it actually shipped on 5/14/13 from Anaheim, CA. I'm all the way in NY but it is supposed to make it to me tomorrow. Has anyone gotten theirs yet?

jnmfrank

nickmac2285

I had a very similar experience and have made the decision to never buy from woot again. The time and money I have lost due to their lack of delivery expertise. If shipping a tv is so hard to do then they shouldn't ship them. Bottom line- It's a crap shoot to have a tv delivered from woot. 30% chance you'll acctually get a working tv. BEWARE

houstong wrote:Terrible experience buying a TV from woot - bought one last year and had nothing but trouble. First one took 3 weeks to arrive using a transport company I had never heard of, when it did, I had to wait at home during a 5 hour window for them to show up (and they were still late), and it turned out to be the wrong model... like TV in the box wasn't even the same brand as the box carrying it. Woots response (swear to god, nothing more than this one line) "oops, sorry about that, we'll send another one". Quality control anyone?

Two weeks later and another stint waiting at home during the 5 hour window, the right TV showed up. I installed it only to find several dead pixels. Emailed woot again, they offered to pick it up and refund my money, but wouldn't replace or fix it. No apologies, no credits for a future order, nothing. 5 weeks of wasted time and 4 stints waiting for a brand-less delivery company, and absolutely no concern or help from "customer service"... Strange, because both woot and Amazon have been known for their CS. Regardless, don't ever buy a TV from this place.

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