Sonya said she has already taken her vehicle back to the business once and she has to take it back again. It is really upsetting. The business is far away from her and she does not have the money to keep going back. Her rubber was destroyed around her wheel well and the business did not replace it so that is why she went back to the business the first time. She has to go back to the business again because the rubber around her wheel well did not look right, the business used cheap after market parts and she is not impressed. She only used this business because Triple A told her this business is top notch and on their preferred list. They are very friendly but they should have done a better job. She was not given a time for her vehicle to be ready but they did think it was going to be done sooner than it was but she told them to keep it as long as they needed to. The business thought her vehicle would be done in a couple days but they had it for a week, which cost her for her rental vehicle. The business did a fair job at keeping her informed during the repair process but she did not elaborate any further. All the people at the business were extremely nice. She would not recommend this business because of the reasons already stated. Having to go back to the business twice is really ticking her off and she will probably have to go back again because they will want her to leave her vehicle there.

Category:
Collision

Service Date:
05/14/2012

Review Created:
06/08/2012

This review was collected via phone interview by Customer Research Inc.