My order arrived and was wrong. I received one spring instead of a dozen and it came in a plastic envelope and the spring was crushed. Customer service was excellent and my dozen springs were sent but still in a plastic envelope. This order was not damaged and the springs work fine.

My order was for a dozen valve springs. The order arrived with only one spring and because it was in a plastic envelope and not a box, it had been crushed in shipping. HOWEVER, when I called customer service I was treated very well and new springs were sent according to the order. BUT they also arrived in a plastic envelope. Fortunately, they were not damaged. Despite the glitch, the customer service was first class.