The effectiveness of an organization depends much on its ability to perform several interconnected activities simultaneously in order to achieve intended results - the expectations of the interested parties. These relations have to be managed, prioritized and controlled. ISO 9001:2015 certification journey is an enabler to dive deeper into operational connected-ness.

Process excellence needs to be an integral and a high priority focus area in defining any operational circles program backlog. This write-up defines the depth and spread of each process capability dimension