SUMMARY

02:07 UTC | 19:07 PT We are happy to report that the issue affecting the JIRA integration has now been resolved.

01:56 UTC | 18:56 PT JIRA integration is now stable. We are still investigating the root cause. More to follow.

00:50 UTC | 17:50 PT We are currently experiencing issues with our JIRA integration. All pods are affected. Our team is investigating.

POST-MORTEM

During this incident, the Jira integration was unavailable for all customers across all pods. While investigating the incident, a failover of an active load balancer was identified as the cause of the Jira service being unavailable'. Our operations team approached the vendor and it was determined there was a software bug that triggered the failover. To prevent this from happening again, we plan to move the Jira service to a different pod to improve stability.

FOR MORE INFORMATION

For current system status information about your Zendesk, check out our system status page. During an incident, you can also receive status updates by following @ZendeskOps on Twitter. The summary of our post-mortem investigation is usually posted here a few days after the incident has ended. If you have additional questions about this incident, please log a ticket with us.