Please take a moment to read through these frequently asked questions
before posting a new question.

A:
Unfortunately, our current system does not allow us to track
referrals beyond what you see yourself. As a result, we also do not
have a way to manually fix a referral if it did not take. Please
note that we know for sure that if the referral uses an ad blocker
or cookie blocker on their browser, the referral will not track. We
are looking into upgrading our Referral system, however we don't
currently have any details on what this will change in that regard,
if anything.

Q: Will X, Y, or Z be in the game?

A:
This is not a customer service-related question, so this will not
be answered. Instead, put this question in the General Discussion
section, post in one of our livestream Q&A's, or post in the
#ask_Intrepid
channel of Discord.

S: We have many current documented Problem / Parent tickets open as
well as their proposed solutions. These can be found here:

Q: How do I place a ticket with the Customer Support team at Intrepid?

A
:
To log a ticket with the Customer Support (CS) team, please
navigate to
https://www.ashesofcreation.com/
and in the bottom right of the screen click on the "? Support" tab.
This will take you to a text bar. Enter in [Your issue / inquiry
here] and hit enter. This will populate a Contact Us tab. Please
select this and fill out the forum with the appropriate details.

Q: What platforms / OS will Ashes of Creation be launched on? Will
additional platforms / OS be added in the future?

A:
At launch, AoC will be available on Windows. Intrepid is open to
the idea in the future for expansion of scope. That said, they are
specifically writing code to be cross-platform capable, with
Windows specific functionality being modularly loaded at compile
time. That way if they do decide to build of other OS / Platforms
that UE4 supports, they will have significantly less code that
needs to be refactored to support building for the new target OS /
platform.

Q: When will Ashes of Creation launch?

A:
We will see several Phases of Alpha and Beta leading up to launch:

Alpha 0 is scheduled for December 15, 2017. This is the raffle only
Alpha that will
also grant access to some media and influencers. This Alpha is
invite only.

Alpha 1 and 2 is scheduled all throughout 2018. This is for
Kickstarter and Summer backers as well as PAX Package purchases-Phase 2.

Beta is targeted to begin at the end of 2018 or the beginning of
2019.

A:
English thus far has been confirmed. Localization and translations
really depend on the demand for our game in those regional markets.
I can say that it is an expensive process, but one that we are
wanting to do if the demand is there. The best thing you can do to
see this happen, is to help build our community in those markets.

Q: How will Alpha 0 keys be delivered? Will Alpha 0 be under Non-Disclosure Agreement?

A:Alpha 0 Key Winners will receive an
email containing an Alpha 0 key code and instruction on how to redeem.
The emails will be mailed to the email address used to register their
account with Ashes of Creation.

A:Alpha 0 Key Winners will receive an email
containing an NDA agreement for their participation within this testing phase.

Greetings and a warm welcome to the Ashes of Creation Community!

Should you need assistance, please do not hesitate to message me here or in the Discord at Belle-bot.exe ♡#1421

Hello for somereason i never got my code for the game after the first kickstarter ended, after it did end i went to visit for kickstarter page and did notist that tere was notification that the email was invalid, i had forgotten to change my old email to new one and changet it right away put i never got the code after the 2 week time periot after the first kickstarter event endet, my backer numer is 8,670 and my accont email here and in kickstarter is the same.

Hello for somereason i never got my code for the game after the first kickstarter ended, after it did end i went to visit for kickstarter page and did notist that tere was notification that the email was invalid, i had forgotten to change my old email to new one and changet it right away put i never got the code after the 2 week time periot after the first kickstarter event endet, my backer numer is 8,670 and my accont email here and in kickstarter is the same.

@Trompi80Hi there, if you had the wrong email on your kickstarter account at the end of the kickstarter campaign it's possible that they received this incorrect email from kickstarter, so the mail went to the wrong address. please contact cs@intrepidstudios.com to fix this up

Hi, I just found out about Ashes of Creation but can't seem to find out how to begin playing. What do I need to do so I can play?

Hi the game isn't actually released yet it's still in early development so far the dates we do have are F&F and then Alpha 0 (key winners alpha) Q4 2017 Phase 1 December 2018 launch is currently said as "before 2020" beta's are still unknown

Hi, I just found out about Ashes of Creation but can't seem to find out how to begin playing. What do I need to do so I can play?

Hi the game isn't actually released yet it's still in early development so far the dates we do have are F&F and then Alpha 0 (key winners alpha) Q4 2017 Phase 1 December 2018 launch is currently said as "before 2020" beta's are still unknown

Ok great thanks for letting me know! will this be a subscription of $15/month?

Hi, I just found out about Ashes of Creation but can't seem to find out how to begin playing. What do I need to do so I can play?

Hi the game isn't actually released yet it's still in early development so far the dates we do have are F&F and then Alpha 0 (key winners alpha) Q4 2017 Phase 1 December 2018 launch is currently said as "before 2020" beta's are still unknown

Ok great thanks for letting me know! will this be a subscription of $15/month?

I suspect that I'm just being impatient, but I wanted to verify: Should I have already received my key from the Halloween event? I definitely didn't receive the email with the NDA. Apologies if I'm jumping the gun- just excited for the game!

Q: How will Alpha 0 keys be delivered? Will Alpha 0 be under Non-Disclosure Agreement?

A:Alpha 0 Key Winners will receive an
email containing an Alpha 0 key code and instruction on how to redeem.
The emails will be mailed to the email address used to register their
account with Ashes of Creation.

A:Alpha 0 Key Winners will receive an email
containing an NDA agreement for their participation within this testing phase.

Greetings and a warm welcome to the Ashes of Creation Community!

Should you need assistance, please do not hesitate to message me here or in the Discord at Belle-bot.exe ♡#1421

Belewyn so we can play maybe next year the alpha 1? But what this mean for key giveaway winners?

On or Before December 2018: Alpha 1

TBD: Alpha 2

TBD: Beta 1

TBD: Beta 2

TBD: Release

If you purchased an Alpha 1 key you can play next year in the alpha 1, these keys were purchasable in the may Kickstarter and the summer crowdfunding store. people that win alpha 0 keys (the giveaway winners) only have access to that stage of testing, unless they have purchased access from another package.

All good, if you have any questions feel free to reach out to either a moderator or the community is very helpful in answering any questions you might have

Q: How will Alpha 0 keys be delivered? Will Alpha 0 be under Non-Disclosure Agreement?

A:Alpha 0 Key Winners will receive an
email containing an Alpha 0 key code and instruction on how to redeem.
The emails will be mailed to the email address used to register their
account with Ashes of Creation.

A:Alpha 0 Key Winners will receive an email
containing an NDA agreement for their participation within this testing phase.

Greetings and a warm welcome to the Ashes of Creation Community!

Should you need assistance, please do not hesitate to message me here or in the Discord at Belle-bot.exe ♡#1421