Client Review

I have a mortgage here. I have a good amount of equity in my home. I wanted to get a very small home equity loan. Along with the all the paperwork the bank requires, I need to get this homeowners form from my association that costs $150. BEFORE I paid that, I made it CRYSTAL CLEAR, I thought, to the person handling my "case", make sure everything will go through okay because I don't want to have to go through all this and then hear a sorry, we can't. I thought that was done, as it should be for every applicant! So I paid $150 for nothing because the request was denied due to my credit not being where they want it to be. I could have been told this WAY BEFORE I wasted my time & money. Just ridiculous!

Today your teller I had made me feel like I was taking her own money out of MY PERSONAL account. She threw the slip at me and said fill this out, then left to ask whoever about whatever of my own money. You need to train them on better customer service and what happened to handing out money all facing 1 way, not folded in half or ends folded over. We have been customer to your bank way before those girls were born and I am not happy with the way I was treated today. You need to bring Renee and MaryAnn back to train those girls on good old customer service and manners.

I have a car loan through this bank. I am so mad at the dealership. I asked if I can pay my bill online. You CAN NOT pay online unless you have a checking/savings account. I mailed in a check for my payments 7 days before the due date. 3 weeks after the due date still not cashed. I then ask for autobill payer. I was told I only needed to fax back a paper authorizing them to take the funds. 2 weeks later, I received several forms requiring my signature and a voided check (and the other check still not cashed nor returned). Truly outdated bank so not worth the hassle. STAY AWAY... AVOID AT ALL COST