Softworks Blog

Softworks UK has won the contract to provide the Carbon Disclosure Project with eRostering, Absence Management and Time & Attendance Solutions. CDP Worldwide, Headquartered in London will use Softworks Time & Attendance Solutions for 140 staff across 6 departments.

Following a search process, Softworks was awarded the contract to provide their solution against competition from within the United Kingdom. Softworks Solutions are already used by many other not for profit companies including: Radius Housing, Focus Ireland, Cork Association for Autism, Blind Veterans UK and the Lauralynn Childrens Home to name but a few.

CDP Worldwide particularly liked Softworks eRostering solutions which allows employees to check shifts with simplicity and ease. CDP is planning to expand the implementation of Softworks to its wider European operations in the future.

Andrew Ferguson, Softworks CEO, said: “We are delighted to be working with CDP Worldwide and look forward to seeing them benefit from our Workforce Management Solutions.”

The Hospitality Industry at the best of times has a lot of moving parts, and at the worst of times is organized chaos. Managers are constantly on the lookout for new methods of ensuring their Hotel or Restaurant runs as smoothly as possible. For any establishment to perform well, it depends on the ouput of its employees. And what better way to efficiently manage employees than with Workforce Management Solutions. There are several key areas of employee management that benefit greatly from the implementation of Workforce Management Solutions.

Rostering in the Hospitality Industry depends largely on a combination of forecasting guest demand and guesswork. With employee scheduling solutions, hospitality managers can roster employees with flexibility in both their hours and departments they work in. Split shifts are very common in the Hospitality Industry, and are no longer a headache when using eRostering. Scheduling solutions never forget and will automatically schedule an increase in staff levels for typically busy times.

Planned and unplanned absences can throw rosters out of whack. Being short staffed can put even more stress on already stretched resources and employees. With absence management solutions for the Hospitality Industry, managers can draft in replacement staff or have additional staff on standby to replace a sick colleague. Absence management solutions are particularly effective for preventing losses as a result of not having enough staff on the floor.

As with all industries, hospitality employers must comply with the Working Time Directive on the maximum amount of hours an employee can work in one week. Time & Attendance solutions assist employers in the Hospitality Industry to track the working hours and breaks of their employees. Employers who do not implement compliance procedures for maximum hours are opening themselves up to fines and sanctions.

As you can see there are numerous benefits to introducing Workforce Management Solutions in the Hospitality Industry. Along with improving employee output and efficiency, employers can avoid the situation of being short staffed or over working employees and the negative connotations of both scenarios.

Softworks will provide Halifax International Airport with workforce management solutions for over 200 employees.

Following the tendering process, Softworks was awarded the contract to provide their solutions against competition from within Canada and the US. Softworks Solutions are already used by other transport agencies including: Dublin Airport Authority, Shannon Airport and Dublin Bus, to name but a few.

Halifax International Airport particularly liked Softworks Employee Self Service solutions which allows employees to record their own time & attendance, check work schedules and even to book absences and holidays, all via their mobile app. One of the most attractive features of Softworks Employee Self Service is that it increases the efficiency of Human Resources, Payroll and Operations staff by reducing the number of queries coming from employees.

Andrew Ferguson, CEO of Softworks, said: “We are delighted to have been awarded this tender and we look forward to working closely with the team at Halifax Airport as they reap the benefits of our Workforce Management Solutions. “

The main issues surrounding tracking employee time and attendance in any organisation typically result from the tracking being paper based, with employees manually signing in and out. Paper based time and attendance tracking is very open to innacuracies and dishonesty from employees.

Scheduling and Rostering

Within any company there can be several different shift patterns requiring employees to be scheduled for different parts of the day. Staff levels can also be dependent on projected demand during busy or quiet periods. Paper based rostering is becoming increasingly inefficient in the modern workplace.

Managing Absences.

Planned and unplanned absences can both test a business. Unplanned absences can place unnceccesary strain on business due to the extra costs of covering the absence and the losses incurred while the absent employee is being replaced. Planned absences are simpler to deal with but will still present obstacles for a company.

Employee self service

The increasing demand from employees for access to their time & attendance information and data is presenting a challenge for employers who still store this data in paper format. The requirement for transparency around employee data is difficult to comply with for employers who do not have this information stored digitally.

5. Holiday Tracking

Chances are, employees are going to want to take annual leave during the summer months when the weather is fine. Demand for time off mid year is going to be very high. Unfortunatley it will not be possible to accomodate everyone's holiday requests for the same time and it is often neccessary to stagger these requests to ensure that the company still functions fully.

To successfully compete in the modern business environment it is vital that companies implement a workforce management system to help them to manage and optimise employee output and performance. Workforce management solutions such as those provided by Softworks can assist companies to drive efficiency, reduce costs and ultimately improve business performance.

But don't just take our word for it! Book a live Demo here and see for yourself!

Softworks Solutions are already used by many other healthcare and assisted living facilities across the UK and Ireland including Newbrook Nursing Home, The Bons Secours Health System, University Hospitals of Bristol NHS Trust and the Fermoy Community Hospital to name but a few.

Havencare particularly liked Softworks Employee Self Service Solutions which allow employees to record their own time & attendance, check work schedules and even to book absences and holidays, all via their mobile app. One of the most attractive features of Softworks Employee Self Service is that it increases the efficiency of Human Resources, Payroll and Operations staff by reducing the number of queries coming from employees.

Softworks are looking forward to working closely with the team at Havencare as they reap the benefits of our Workforce Management Solutions.

In the fast paced and often hectic environment of hospitals and other healthcare services it is vital that the right staff are assigned to the right department, at the right time, to perform the right task. The effective management of a hospital centres on accuracy and efficiency. To ensure the smooth running of their hospitals, more and more managers are turning towards workforce management solutions for the healthcare industry.

Common issues facing healthcare managers include:

Compliance: Healthcare providers need a tool that ensures all staff are rostered within working time regulations.

Patient safety: if key staff are tired and overworked, the safety of their patients could be at risk. Healthcare providers need to ensure their medical staff receive sufficient rest breaks.

Accuracy: healthcare providers need to ensure the accurate collection of employee hours worked for payroll.

As well as addressing many of these common workforce management issues, time & attendance and eRostering solutions can provide a clear return on investment for healthcare providers. Scheduling and time & attendance solutions give the healthcare sector the tools and systems they need to operate under strict budgeting guidelines, the high cost of labour and variable staffing needs.

Some of the benefits of Time & Attendance and eRostering Solutions that will yield ROI for healthcare providers include:

Optimising the workforce by aligning staff levels and labour resources and ensuring staff have the required skillset to carry out the task at hand.

Absenteeism is one of the biggest and most persistent obstacles to productivity and profit in a company. There are a number of factors that cause employees to be absent from work. Sickness, family problems and lack of motivation are all responsible for causing employees to be absent from work. Repeated and unplanned absences over an extended period of time can eventually begin to adversely affect a company’s overall performance.

Below are two of the most common causes of unplanned employee absences:

Disengagement: Employees who are not committed to their role or are not satisfied are more likely to miss time. They have less motivation to go to work and therefore are at a higher risk of taking unplanned absences.

2. Lack of work life balance: It is hugely important that employees have a good relationship between their work life and personal life. Employees who are over worked are more likely to take unplanned and unscheduled absences to maintain some balance in their lives.

Employees who engage in unplanned absenteeism are putting an increased cost on their employer.

Some of the main costs of absenteeism include:

- The high cost of replacement employees,

- The administrative cost of managing absence and a poorer service provided to customers due to shortage of labour.

- Absenteeism causes overtime, late deliveries and dissatisfied customers. Furthermore, employee morale is affected as other employees are expected to compensate for their absent co-worker.

In the United Kingdom, absenteeism is costing businesses billions each year. The average employee in the UK take 10 unplanned absences every year.

What steps can employers take to minimise the negative effect of unplanned absences?

Ultimately, companies need to implement a workforce management system to track and analyse employee absence behaviour. By identifying and understanding patterns of absence companies can take the necessary steps to reduce both the financial and indirect costs of abseentism.

Find out more about reducing absenteeism in the workplace and download our dedicated whitepaper here.

Softworks can help your company to achieve it’s absence management and attendance tracking goals. Get in touch with us here for a Demo of our Workforce Management Solutions.

We all know Mondays can be tough. You were at the beach, at the pub or at the much. Then before you know it the weekend is over and you’re back at your desk. Where did the weekend go? It’s time to refocus for the week and get stuck into your work. Unfortunately, this is easier said than done.. No need to fear though, because we have for you 4 tips that will assist you to be more productive this Monday!

Turn off your phone.

I’ll be the first to put my hand up and say I’m on my phone way too much. Ireland as an employment environment is increasingly populated by young professionals with smartphones. For some, the temptation to update social media with the weekend’s antics during the work day is just too much. Switch your phone off, even for a few hours and you’ll find that your work rate and concentration doubles.

2. Log out of social media on your laptop.

There’s not much point in turning off your phone if you’re just going to go on Facebook on your computer. Monday is the perfect opportunity for a social media detox. And we’re sure your boss wouldn’t be too happy to see you on Facebook instead of working. Unless your job specifically requires it, you should definitely limit your social media usage during work hours.

Make a list of tasks.

This productivity trick is helpful on any day of the week, particularly on a Monday. A list of jobs for the day will help to focus your attention and manage your time effectively.

Hydrate and caffeinate.

Rough weekend? We’re all getting older and there’s nothing worse than sitting at work and still be feeling the effects of Saturday night. Dehydration reduces brain function and concentration, so it’s always good to have a bottle of water handy and sip away.

Mondays are bad enough so do whatever you can to readjust after the weekend and get your week off to a good start.

Softworks are the market leading providers of workforce management solutions. Our services aid companies to effectively manage their employees time, attendance and scheduling, allowing them to focus on increasing productivity and reducing costs. Sound like something your company needs? Get in touch with us here for a Live Demonstration of our solutions.

In the rapidly progressing and fast paced business landscape it is vitally important that businesses adopt modern trends in order to maintain their competitive edge. One such trend is that Employee Time & Attendance and Scheduling is increasingly becoming automated. But are there benefits to automating these processes?

Accuracy

The main benefit of automated time and attendance lies in the reduction of the inaccuracies associated with manually clocking in and out. Incomparable accuracy compared with manual recording of time. Automated time and attendance systems stamp out employee time theft by removing the approximate nature of manually clocking out or signing out. By eliminating this particular drawback of manual clocking, companies can begin to save on overpaying their employees. Automated attendance tracking also provides an incomparable level of accuracy to manual attendance.

Productivity

By clocking in at the start of the working day, employees enter the work mind-set and are more likely to be productive. This mental “switching into work mode” will boost employee productivity. Similarly, employees are less likely to slack off if they know that their time and attendance is being tracked.

Shift scheduling

The use of an automated workforce management system allows for greater flexibility in the creation and assignment of shifts. With an automated employee scheduling system, staff levels can be allocated to meet the demands and needs of the business. For example, in a manufacturing company more staff can be rostered to meet production demands. A hotel or restaurant can utilise their automated time and attendance system to forecast their required staff levels for anticipated busy periods.

Compliance

It is vital that your company maintains compliance with employee working time legislation. With and automated time and attendance solution you can ensure that your employees do not work any more hours than they are legally permitted to. All employee time and attendance data is stored and is easily accessed if it is ever called into question.

With Softworks, we take the hassle out of tracking and scheduling your employees. Our time and attendance solution is one of the most powerful available on the market. But don’t just take our word for it. Try Softworks for yourself!

Following on from ‘National Get to Know Your Customers Day’ that took place last week we examine how workforce management systems are employed across many different industries and companies.

Softworks customers span all industries from Healthcare to Hospitality, and from Manufacturing to Retail. Particular industries will have specific individual workforce management needs. For example, our customers in the Healthcare industry benefit greatly from our eRostering and Scheduling tools, as they can plan for anticipated staff needs.

Below we take a closer look at the various industries that softworks serve, the companies in these industires and the workforce management solutions that these companies avail of.

Healthcare

Healthcare organisations typically require rostering software that can manage schedules across their entire employee landscape; from nurses and medics to ancillary support staff. The Bon Secours Health System is one such of these Health Organisations. Bon Secours came to Softworks looking for an eRostering solution that would enable them to manage their complex rostering schedules and shift patterns. You can read more about their story here.

Manufacturing

In order to effectively manage their workforce, manufacturing firms have the need to record, track and analyse employee time and attendance, planned and unplanned absences and manage HR processes. Aughnish Alumina, Europe's largest alumina refinery approached Softworks to aid them in three key areas of Workforce Management: They needed full visibility of their workforce for key decision making, implementing a system that would integrate with their existing HR and Payroll systems and Automation of all manual processes. Find out here how Softworks provided them with an inclusive workforce management system.

Retail

For large retailers such as our Customer Clas Ohlson, full employee visibility across all stores is vital. Softworks provided Clas Ohlson with easily adaptable and flexible scheduling solutions. Softworks provided Clas Ohlson with an automated system to manage employee time and attendance as well as scheduling. Additionally, Softworks delivered custom reporting tools for each individual store. Read more about the benefits of workforce management in retail here.

Hospitality

In the Hospitality industry, a major challenge facing management is the ever adapting staff requirement. The Druids Glen Resort needed a workforce management system that could automate manual tasks such as tracking employee attendance and managing planned and unplanned absences. They also required accuracy in the collection and reporting of hours worked for compliance and legislation purposes. You can find out how Softworks helped them achieve this here.