Kristy Van Hoven is the Outreach Director for the National EMS Museum and PhD candidate at the University of Leicester. Over the last three years Kristy has worked with the National EMS Museum's Board of Trustees to develop and implement engaging e-volunteer opportunities and community programs that reach their digital audience. In addition to her work with the EMS Museum, Kristy volunteers at a number of local museums in Toronto, Ontario. Loni Wellman is the Volunteer and Special Projects Coordinator at the St. Augustine Lighthouse & Museum. Prior to that, she was the Educational Program Facilitator at the Art & History Museums--Maitland, and Educational Program Manager at the Children's Museum of Memphis. In these positions, Loni has witnessed the changes in volunteerism first hand and has tailored her programs to meet the needs of the new volunteer. Loni has her Bachelor of Arts degree in History from Flagler College, and her Master of Arts degree in Museum Studies from Johns Hopkins University.