Category Archives: Blog

In a world where technological advances occur at a constant rate, it is important for businesses to adapt in order to keep up. When it comes to courier service shipping and deliveries, businesses and customers alike are looking for the quickest options available.

As customer demands, as well as technological abilities, continue to become stronger – it becomes more important for online, real-time, and accurate systems to be in place.

(Taken from Bashir of the TechGeek365 article “A Guide To The Positive Impact Of Technology On Courier Businesses” 12/7/2016)

For businesses and individuals alike, courier companies have become priceless, as they make sending and receiving items much quicker and easier. Admittedly, using a courier is more expensive than posting a parcel via the mail service. However, as it guarantees that your parcel will arrive on a certain date, it’s worth the additional cost. That’s what makes courier services so successful, the guarantee that a parcel will arrive on a certain date, and sometimes, at a specific time.

Like all businesses, for courier service companies, technology has proved invaluable. Not only has technology changed how parcels are delivered, but it has also improved how parcels are managed within the warehouse, before being sent out for delivery, saving time.

GPS technology has also meant that courier companies are able to track their delivery drivers in real time. This means that the days where customers were told to stay in between 9 am and 9 pm are gone. Instead, most courier services can give one-hour slots for when customers can expect their delivery.

With American Expediting, your ordering, tracking, and billing are all done online. Our online systems allow for XML data exchange, EDI transactions, web-based ordering and tracking, email updates, and, of course, phone and fax contact. Most importantly, you can use the Shipping Wizard to have real-time tracking of all deliveries. This way, you know exactly where your packages are and when you can expect for them to be delivered.

In addition to tracking, the online systems create a seamless billing process. Your online account allows you to not only pay your bill, but keep track of all past and current shipments. Once your online account is set up, there are a variety of things that you can do: place online orders, get updates during every step of deliveries, create/manage your address book to avoid reentering information, create/review management reports of account activity, view billing invoices and compare rates, arrange weekly, biweekly, third-party or COD invoices, sort invoices by department code, client name or other criteria, and arrange payment by credit card, ACH or conventional means

Setting up your online account couldn’t be easier. Simply contact an account executive at your nearest American Expediting office, or speak with one of our helpful service representative at 800-525-3278. Or click here for more info

Regardless of the industry you compete in, there are a variety of benefits of using courier services rather than having your own in-house delivery personnel.

With American Expediting, you can not only reduce overall costs – but increase your overall efficiency. When it comes to same day delivery needs – American Expediting is simply the solution.

Having your own in-house delivery system may seem like the best option; however, it comes with increased costs. Firstly, you have the added cost of paying your in-house drivers for deliveries. This adds up as the amount of your shipments increases and you are forced to add more drivers to cover your needs. You also have to purchase vehicles. This comes with a list of added costs entirely on their own, and compensation for employees needed to run the delivery process smoothly. In addition to this, firms also have to worry about operational inefficiencies. If too much time is spent on the delivery process of your business, less attention is paid to the parts that really matter.

For medical professionals, worrying about which driver is delivering a specimen, if the cars are ready, and if it will be done correctly and on time, takes their focus away from the patient they are treating. With a trusted courier handling all of your shipment needs, you focus on the parts of your supply chain that you’re good at – and perfect those to set you apart from your competition.

By integrating American Expediting into your supply chain to handle all deliveries, you not only eliminate all the monetary costs of hiring, training, and maintaining your own fleet of drivers, you also reduce the stress that comes with it. Rather than having to oversee the entire shipping department, you can pick up the phone and tell us where you need us to pick up and where your packages need to go. You also have one check to write for deliveries, and not a list of paychecks. We not only save you money, we also make you look good. With a performance average of 99.3%, we’re there the first time and every time to be sure you and your customer are happy.

Since 1983, American Expediting has been a trusted name when it comes to all expedited delivery needs. Across the country, we have built a nationwide network so that we can “Say Yes” to any request you may have. With American Expediting handling all shipping/delivery needs, you can decrease cost, simplify your operations, and rest assured that your deliveries will be there on time every time.

Our philosophy remains unchanged since 1983. We provide quality same day delivery and courier services nationwide.

Since its inception American Expediting has always had one goal and that is to build our company one delivery at a time. We extend the same quality courier and same day delivery service to each and every customer no matter how big or small. We focus on each delivery as a building block in our success as a company. We are measuring what matters and that is our dedication to quality service in each and every job we do.

Our Mission

At the heart of our mission is customer satisfaction. It begins with the courtesy and helpfulness of our service reps and dispatchers. It is enhanced by our convenient online ordering and tracking system. And it ends with the speed and professionalism of our couriers. Small wonder our on-time performance average is 99.3%.

We believe in treating our customers and employees with respect and integrity. It’s a reflection of the pride we take in presenting solutions that work. Failure to deliver for our customers is not acceptable. That’s why we bring a “We Say Yes!” attitude to our jobs each day.

Many American Expediting employees have been with our family for years. Our success depends on their skill, dedication and initiative. And as we continue to grow, we will always put our customers first. We look forward to making you our next customer.

We know our markets inside and out. Our couriers and staff live and work in their markets nationwide so we have the local expertise and geographic knowledge of each area. We have taken our quality service philosophy and apply it to each market we serve. We take pride in our staff and take the time to get to know our customers. Our customers rely on us daily to make their operations run efficiently. Our same day delivery and courier services are customized to fit customer needs. We pride ourselves on being able to offer reliable courier services that are tailored to customer needs.

We’ll listen carefully to understand your exact requirements, then provide the fastest, most economical door-to-door route to make your deadline — and make you look good. Plus, you can monitor the progress of your deliveries every step of the way using our online Shipping Wizard.

Choose from three service levels:

Regular Same Day Service: Provides pickups on an ASAP basis with no hard delivery deadline. Deliveries are generally accomplished within three hours based on mileage.

Rush Service: Packages are picked up within 30 minutes and delivered within 1–2 hours, based on mileage.

Direct-Drive Service: The ultimate priority service: packages/freight are picked up within 15–30 minutes and delivered directly. No other stops made, no co-mingling of deliveries.

We’re a recognized industry leader in providing top-notch service, seasoned couriers, nationwide coverage and a “We Say Yes!” attitude. When we receive a request for service, our efforts don’t end until a viable, cost-effective solution is at hand.

From documents, small parcels, legal and medical shipments to exotic animals and pets to complete supply chain logistics solutions, American Expediting delivers dependably for its customers nationwide. We built our company one delivery at a time. We’d like to build our relationship with you the same way. To arrange Same Day/On-Demand handling of your next shipment or delivery, call 800-525-3278 or click here for more info:

With the evolution and technological advancement in logistics there has been a great deal of change and automation in the logistics process. We are no strangers to that and as a company we have adapted and implemented our own use of technology to help us better serve our customers. As such in many larger companies the customer interaction is less and less. At American Expediting we break the mold by keeping our customer relationships and interaction strong and personalized. We are available 24/7 to assist our customers. This helps to keep the lines of communication open and aides in resolving any logistical issues immediately. As the industry evolves and changes we will also continue to do so , but we will always remain true to our philosophy of quality service through excellent customer relations and treating each job with the same utmost importance.

Our same day delivery and courier services remain unmatched. From transporting something across town, between cities or across the country, no one puts more reliable Same Day/On-Demand delivery solutions at your command!

The benefits of consolidating logistics services can save your company thousands monthly.

Why pay for multiple vendors providing multiple services when you can keep it all to one vendor under one roof. I think a lot of CEO’s , CFO’s and Logistics Coordinators ask this question often. Dealing with the hassle of multiple vendors means there is just more potential points of failure period. This means detailed coordination between vendors and the clients , multiple invoices to deal with and more possible links in the chain that can cause both security and operational issues. We all know the horror stories of missed deliveries, things getting lost in transit, and integral people not being where they should be. Think about if one company could handle it all from transportation to warehousing to a detailed customized fulfillment plan and expedited last mile delivery. We aren’t just a courier service but rather a specialty logistics company that specializes in a multitude of quality services. To learn more about our services click here

As the number of firms involved in your supply chain increases, so does the amount of risk. When a business relies on too many other firms to perform crucial parts of their business, there is less transparency and more room for error.

By consolidating your supply chain, you’re able to focus on your core competencies, which will allow you to increase your competitive advantage over the competition. When it comes to running your business, the best way to improve is to keep your focus on what you’re good at, and find the right people you can trust with the other parts. When you have a trusted courier and logistics service, like American Expediting, handling expedited deliveries, you’re able to focus on the parts of your business that you know best.

With over 40 locations and a nationwide network, American Expediting can help customers create a stronger supply chain. By using one company for all services including warehousing, fulfillment, and expedited delivery service you are able to not only create more transparency but also reduce risk along the supply chain. With American Expediting as your sole provider for delivery services, you increase your efficiency by saving time and energy. Whether you have something that needs to be picked up in 30 minutes or something that has to go across country, American Expediting can get the job done. In addition to simply handling deliveries, there are also options for warehousing, distribution and fulfillment. This allows customers to have a variety of services under one roof, which adds ease and clarity when it comes to the billing process.

Regardless of location, you can rely on American Expediting for any delivery and fulfillment needs you may have; rather than try to contact and deal with different people in each different city. This cuts down on time, risk, and overall costs. With our top-notch service and our “We Say Yes!” attitude, American Expediting can be the key to consolidating your supply chain, and enhancing your business.

As a consumer, I’ve always been amazed to see t-shirts in my local stores within hours of my favorite teams winning championships. T-Shirts and embroidered hats are positioned close to the store cash registers, with lines of buyers waiting to make their purchases. As if the team’s victory wasn’t magical enough, the production, shipping, and store placement surely adds to the excitement of happy fans.

For the past six years, American Expediting has been a key partner in making this magic. We’ve handled retail deliveries throughout the country for most of the major sport leagues, and for dozens of collegiate and franchised teams including; Pittsburgh Penguins, Boston Bruins, Anaheim Ducks, and Chicago Blackhawks from the NHL. Miami Heat and Golden State Warriors from the NBA, The Ohio State University, Kentucky Wildcats, UNC, and Duke’s college basketball and football programs.

Building up this portfolio of deliveries comes only after intensive logistical planning, operational routing, and chaotic evenings. The process begins when the printers receive their projected store orders for immediate delivery. A retail store may order thousands of units for their top stores, with only a small amount delivering in a rush. The remaining arrive more economically within 2 to 3 days. In the case of this past week’s victory for the Pittsburgh Penguins, we received a bulk spreadsheet from one client with over 400 lines of orders. The raw data involved is an intensive puzzle. The list is made up of four printers spread out anywhere from 30 to 150 miles from Pittsburgh, two major retailers, over 60,000 t-shirts and 2,500 cartons. We also take into account the store receiving hours, and estimated availability that starts at 2:30am and runs throughout the day. We quickly unscramble the data to determine the vehicle types that are needed, route the deliveries, estimate delivery times, and charges for each route.

This week our real magician was Brandon Yagelski out of our Pittsburgh location. Brandon worked with our logistics planners and coordinated with dozens of drivers to be prepared to activate for remote printer pick-ups immediately after the game. He got on the phone and confirmed each drivers availability, and stayed in contact with them until each box was delivered and signed for by store personnel. While the process may appear magical to us as consumers, the process and success requires hard work, determination, and the luck of the puck going into the goal.

Great job to everyone involved!!

We can expedite just about anything for you, quickly and professionally.

Are you a busy individual or a customer-focused organization with a unique or out-of-the-ordinary request? We Say Yes! The American Expediting team is excited about meeting your concierge needs. We’ve delivered everything from birthday cakes, groceries and event tickets to flowers and gifts on behalf of our customers. We run errands, pick up prescriptions, even retrieve keys or passports that have been left at home. We meet and assist delivery personnel, arrange ground transport for travelers, as well as arrange auto transport and moving services. We transport pets, too.

You have a delivery window and no margin for error.

Whether you need to transport something across town, between cities or across the country, no one puts more reliable Same Day/On-Demand delivery solutions at your command — from bicycle messengers and couriers with cars, minivans, SUVs, cargo vans and trucks to air shipments including next-flight-out. The addition of straight trucks and tractor-trailers to our fleet allows shippers to answer the needs of their customers the same day.

Over the last 5 years the on-demand, same day delivery model has exploded. The faster and more efficient you are in providing the service the better. Customers want their products and they want it yesterday. This is becoming the norm in shipping. With the advent of technology in shipping and pop-up fulfillment it is possible to guarantee same day shipping in most markets. At American Expediting we have been providing this type of service since our inception. We provide a Quality experience from start to finish and that is the key to our growth. We accept any challenge and work to ensure the job is done same day everyday. To find out more about our services click here

Some factors that have contributed to the rise in popularity of same day shipping include:

(Taken from Geri Spieler of the Huffington Post Blog Titled Coming to a warehouse near you: The “Same Day Delivery” revolution 11/22/1016)

“Over the past 12 months, according to a 2016 study conducted by Walker Sands, half of all online shoppers have used one-day shipping, and 85 percent have used two-day shipping. Growth for buyer’s show that one in 10 has used same-day shipping over in the past year. And two-thirds of online shoppers who buy multiple products online, pick up their order at their local store.

Changes in warehouse usability

Same-day delivery works to close the deal more quickly by implanting fresh warehouse tactics to fuel warehouse e-commerce success. For retailers to stay competitive, they need to re-think their fulfillment options and offer their customers multiple shipping and delivery alternatives. Frequent online shoppers will choose the company that gives the most options.
High tech warehouse

The traditional warehouse was large buildings located out in rural areas where real estate is cheap. Today, all that has changed. Now warehouses are built along shipping routes and outfitted with new, robotic pick and pack technology.

Along with this new warehouse option, retailers’ strategies are changing dramatically and becoming a more critical piece of the e-commerce landscape — from how the geographic location of each warehouse is chosen to how products are documented and loaded into the warehouse inventory. Using new technologies offers retailer’s competitive logistics and the ability to offer shipping options to that keep their customers happy.

Fulfillment centers take several configurations, these days. In some circumstances, a retailer may utilize a standard store as a local fulfillment center based on the location.

Amazon has been scouting real estate all over the U.S. and has built 70 million square feet of fulfillment center space nationwide. Along with the expanded warehouse space, it has launched a new service, “Get it Today” in 12 markets around the country that operate seven days a week.

“The trend is to locate DCs much closer to consumers and operate a lot more of them,” according to Garrick Brown, research director at Cassidy Turley, a commercial real estate firm based in St. Louis.

The brick-and-mortar hybrid

Brick-and-mortar stores need to re-invent their business model if they are going to stay relevant. Midrange stores, such as Target, are extending its brick-and-mortar roots by converting some of its storefront space as an alternative warehouse to increase sales and adapt to new consumer needs. In the fourth quarter of 2015, Target fulfilled 30 percent of its online orders from stores which was a record number of Internet customers who picked up their orders at the retail store.

It was evident to Target that fulfilling orders from its retail stores was proof for this angle in that Target’s success in fulfilling orders efficiently. Other retailers are still working out their strategy for inventory on the shelf or in the local warehouse.

With these results, more retailers are shifting to using their brick-and -mortar stores as fulfillment centers, thereby becoming a neighborhood warehouse.

To allow for an even balance between brick and mortar fulfillment centers and the traditional store, retailers need to move quickly to create a channel to fulfill its supply chain by using their store infrastructures as a national network of fulfillment centers.”

We take our philosophy and apply it across all industries. No matter what we are transporting and delivering our commitment to quality sets us apart!

Whether its medical specimens or high end parts for a technology provider , fine desserts and perishables to garments and auto parts. We have been satisfying customers in all sorts of industries since 1983.

Our technology and operational procedures are always evolving to set an industry standard. Our warehouse and fulfillment operations are set up in all of our markets.

At American Expediting our growing nationwide network is allowing us to better serve our customers. We are able to offer warehousing, fulfillment and transportation same day solutions that most providers cant so by keeping all the services consolidated into a single operation our customers have had success expanding their own markets and footprints. We continue to grow and evolve but we always stay true to our commitment to quality.

At American Expediting we are committed to Quality Service in last mile same day on-demand delivery. From an industry standpoint there are several factors to keep in mind when providing our services. Both business to business and business to consumer models have been effected by the disruption of last mile delivery services. Business’s and consumers alike are looking for faster more efficient ways to get there orders from e-commerce providers.

The following is from supplychaindive.com . The article is part of a series perfecting last-mile delivery by Deborah Abrams Kaplan. These are some great points that are made and provide some insight on the factors affecting last mile delivery:

9 trends in last-mile delivery

How e-commerce is forcing changes in how retailers and carriers do business.

” Supply chains and carriers have business-to-business delivery down to a science, but the rise in trends like e-commerce, crowdsourcing apps and same-day delivery has upended the last-mile delivery segment. If the last mile is ripe for disruption, supply chains must begin to perfect those fulfillment processes to find new and cost-efficient ways to deliver products to customers.

Amazon Prime is spurring a lot of this innovation and disruption. The service has been growing 30% a year since 2011, says Andre Pharand, Accenture’s global management consulting lead for the postal and parcel industry.

Of course, delivering to residential customers is inefficient and more expensive than delivering to companies. Carriers are bringing single packages to low density areas, and often the resident isn’t home. Yet customers are demanding faster and cheaper deliveries.

Here are nine trends that are affecting last-mile delivery:

1. Faster fulfillment

There’s an emphasis on logistics and fulfillment due to an increase in on-demand or same-day delivery.

“We’re noticing a huge push and pressure on the fulfillment side to get orders turned around on a much faster scale and pace than a lot of the technology is capable of doing today,” says Michael Armanious, vice president of sales and marketing at Datexcorp, a third-party logistics (3PL) management and warehouse solutions provider. “What normally would have taken less than an hour, all of the sudden needs to go out within minutes, which poses challenges in terms of planning.”

Examples include pharmaceuticals and food delivery. Customers want a window of delivery within a few hours. “By the time the order comes in, it has to be processed and ready to go, for us to meet that very narrow window,” says Armanious.

2. Gig economy/crowdsourcing apps

There’s no better way to demonstrate the rise of the gig economy and use of crowdsourcing apps than by looking at venture capital flowing into the last mile delivery and urban logistics sectors.

In 2015, venture capital investments in supply chain and logistics start-ups was more than four times higher than in 2014 ($1,202 million versus $388 million), said Pharand, and venture capital dollars invested in the same space in the first quarter of 2016 alone was $1.75 billion.

Companies like UberRUSH for parcels, Postmates, Deliv and even Amazon Flex provide spot-market deliveries by independent drivers. The companies post delivery jobs on their apps to alert drivers to available gigs. “Picking up and delivering ad hoc isn’t as efficient as delivering something where you have strong route management, with items in your truck and you know where you’re going,” said Pharand. But technology leverages this vehicle utilization, and those with a car (or even a bike) who want to earn extra money can do so.

These services have limited geographic reach and are not yet widespread like the legacy carriers. Usually they deliver only in larger cities. “It’s a concern for legacy carriers, but they haven’t yet made an impact,” said Pharand.

The venture capitalists are interested in companies based on information and technology, not on assets like vehicles. They are focused on companies using analytics and information to figure out how to do the job for less, and leveraging drivers with their own cars as excess capacity. “There will be a battle between the guys with the buildings and assets, versus the guys with the apps and information. The winner will be a combination of both,” Pharand said.

3. Focus on visibility

Legacy carriers have improved traceability, with proof of delivery and tracking information. Regional and local last-mile delivery organizations don’t necessarily have the technology bandwidth to provide that data.

“You end up with a mishmash of data requirements for how to communicate with them, and it makes it a lot more challenging,” says Pharand. That data is important for traceability, if a package is late or gets lost. But smartphone apps have revolutionized the process for tracking with GPS.

Now, customers can see where the driver or package is. “We’re able to do very simple and cost effective proof of delivery with signature capture at the point of delivery,” says Pharand. “We can capture if that person doing the delivery went to the physical site or not.” Although the process is not yet standardized across the board, consumers will increasingly demand the industry move in this direction.

4. Postal service evolves

Legacy carriers like the United States Postal Service (USPS) are changing with the times and continuing to grow. Given declines in mail delivery, increases in e-commerce package delivery couldn’t come at a better time.

Adding a parcel to a home delivery is only an incremental cost to the USPS, since the carrier is going to the house anyway. It’s more expensive for UPS or FedEx to make that same delivery, since it’s an independent stop.

There’s been a resurgence with the USPS in handling nonconventional deliveries as well, said Armanious. “A lot of clients are bringing them back into the fold to do same-day or multi-day deliveries of special products,” he said. And Sunday package delivery is another change.

Further change may be on the horizon, too, if other national mail services are an example. While the USPS doesn’t deliver restaurant meals, the New Zealand Post started a pilot to deliver Kentucky Fried Chicken to boost its income as its mail delivery slumped in recent years.

5. Insourcing deliveries

An increasing number of companies are using their own or shared vehicles for last mile delivery – and that includes Amazon. “Traditionally, our clients weren’t in the transport business. They didn’t own trucks or vans or vehicles, but now they’re starting to deal with a co-op with competitors or other companies in the regional area, to utilize each others’ transportation assets,” said Armanious.

Some 3PL companies now have their own local delivery services as well. They have their own vehicles and drivers on payroll for local, not long haul, deliveries. “We have a client in New York that has 400,000 square feet of warehouse and 17 vans, and all day long they shuttle the product pickups and deliveries, based on the customers’ requests,” Armanious said.

6. City warehouses

There were at least 58 Amazon Prime Now hubs in the US last year, for customers demanding same-day instant delivery. The growing trend is for organizations to build or take advantage of this urban warehouse space and have easy access to products for fast customer deliveries.

“That is the only way you can reduce speed of deliveries or transit time,” said Pharand. He says Amazon’s two-hour delivery is unheard of. “That’s what’s disrupting everyone. I haven’t heard of any retailer or delivery company that can offer a counter value as big as Amazon’s right now.”

Amazon has the first-to-market advantage, and most retailers are struggling to catch up. The large big box stores are offering two-day delivery for a minimum order, whereas Amazon is offering two-hour delivery. Three-day delivery used to be considered fast, says Pharand.

7. Carrier becomes salesman

Using Big Data, retailers can predict what else a customer might want, even if they didn’t order it. The concept of a mobile warehouse is gaining steam. The fulfiller can load noncommitted inventory into delivery trucks, allowing drivers to upsell during the delivery process.

Just as Amazon shows customers additional products they might like during the checkout process, the driver can bring items the consumer has ordered in the past or might need or want, processing a potential additional order in person. “We’re seeing this on the food side,” said Armanious, as well as with household commodities and even apparel. On the pharmaceutical side, drivers can sell pill cutters and syringe disposal products.

8. Smart technology and sensors

In addition to wanting visibility at each point in the fulfillment and delivery process, customers want to track temperature sensitive items.

“A lot of our clients are putting different probes and monitoring devices in the packages themselves,” said Armanious. This way the pharmaceutical company, frozen foods or spirits manufacturer will know the probe temperature and possibly the humidity level at every step. It’s becoming an industry standard, he said.

Fulfillment centers use weather data for planning, to add additional packing materials to account for temperature variation. If they know they’re delivering to Tulsa, OK in the summer, and the temperature will be 102 degrees, they can add extra freezer packs or dry ice. Carriers then use the probe data to route the product accordingly.

9. Delivery by self-driving cars, drones and robots

While these futuristic delivery options are being developed and tested, they’re not yet trending. But keep your eyes on them for the future.

If parcels can be delivered by autonomous vehicles or drones, that will change the game considerably, said Pharand. The highest cost in delivery is labor, which accounts for 60% of the cost. Deliveries are currently limited by labor cost, availability and shifts. Robotic delivery could be done 24 hours a day. Drone deliveries, however, may have limited use in highly urbanized areas due to regulatory and operational issues.

Robot delivery is already being tested in San Francisco for Yelp Eat24, using a Marble robot on city sidewalks. One downside? The robot needs human accompaniment in case it has a problem. McKinsey envisions envisions a future where autonomous vehicles and drones will deliver 78% of all items, with traditional delivery accounting for only 20% and another 2% by bike couriers.

Whether or not the future is autonomous, these nine trends show stakeholders throughout the supply chain are actively trying to perfect the last mile in order to keep up with greater consumer demands.”

Technology and the implementation of different more cost effective automated procedures is a constant in the logistics industry. As a company we have in the past and continue to adapt, grow and change with these developments. Our commitment will remain focused on quality of service to our customers.

You have a delivery window and no margin for error.

Whether you need to transport something across town, between cities or across the country, no one puts more reliable Same Day/On-Demand delivery solutions at your command — from bicycle messengers and couriers with cars, minivans, SUVs, cargo vans and trucks to air shipments including next-flight-out. The addition of straight trucks and tractor-trailers to our fleet allows shippers to answer the needs of their customers the same day, with overnight or LTL prices.

We’ll listen carefully to understand your exact requirements, then provide the fastest, most economical door-to-door route to make your deadline — and make you look good. Plus, you can monitor the progress of your deliveries every step of the way using our online Shipping Wizard.

Choose from three service levels:

Regular Same Day Service: Provides pickups on an ASAP basis with no hard delivery deadline. Deliveries are generally accomplished within three hours based on mileage.

Rush Service: Packages are picked up within 30 minutes and delivered within 1–2 hours, based on mileage.

Direct-Drive Service: The ultimate priority service: packages/freight are picked up within 15–30 minutes and delivered directly. No other stops made, no co-mingling of deliveries.

We’re a recognized industry leader in providing top-notch service, seasoned couriers, nationwide coverage and a “We Say Yes!” attitude. When we receive a request for service, our efforts don’t end until a viable, cost-effective solution is at hand.

From documents, small parcels, legal and medical shipments to exotic animals and pets to complete supply chain logistics solutions, American Expediting delivers dependably for its customers nationwide. We built our company one delivery at a time. We’d like to build our relationship with you the same way. To arrange Same Day/On-Demand handling of your next shipment or delivery, call 800-525-3278.

Pittsburgh is currently working on a project for a local department of Human Services. The staff is working on putting together 120 duffel bags for children ages 0-3 and 120 duffel bags for children ages 4 and older.

The bags are filled with various items that have been selected by case workers to aid the children in their transition to living in managed homes and facilities. This is a large project that the warehouse personnel are helping to stage and fill bags for delivery. This type of project really is showcasing our dedication as a company to quality service in everything we do. It is very important to us and to our team to be able to help the local communities in the cities we are in. This project goes a long way in helping to ease the transition in what is a very hard time for these children.

The sales staff is filling the bags and they will then help to deliver the bags to caseworkers throughout the area. We cant say enough about the dedication and professionalism shown by all the team members involved in this process of putting these all together.

Special thanks to Sally Figas and Ivy Fodor for contributing pictures and information on the project. Big thanks to everyone involved in Pittsburgh. This project will help children when they need it most so as a company we could not be prouder to do so.

Detroit courier service . Our Super Site of the week location for this week is Detroit or (DTW). A big thanks to Joel and the DTW crew for keeping that level of Quality in everything they do and helping this company to grow one delivery at a time!

A little about the MOTOR CITY : The Detroit office was opened in March of 2004. It started in the loft of Pilot Air Freight (Customer), then moving into it’s own office 6 months later which was about 5,000 sq ft until 2014 when it picked up 20,000 sq ft of warehouse customers. Then moving to it’s current location which is about 12,000 sq ft and is a 24 hour call center that watches over a total of 8 offices on nights weekends and holidays. The office currently employ’s about 24 people ranging from warehouse help, dispatchers, customer service reps, administrative personnel, Manager Ann-Marie Siren & Regional Manager Joel Matanzas. Detroit built it’s reputation and success on dedicated work maintaining long term relationship’s with customers who have been doing work in Detroit for over 12 years. It is the relationships with these long term customers that has allowed DTW to continue to grow and become one of American Expediting’s largest and busiest offices.

Specialty logistics is a ever present force in our daily lives. With the market for same day-on demand-specialty logistics exploding it is becoming more and more competitive every day. One of the cornerstones of our business operations here at American Expediting is our dedication to quality . Quality is a descriptive term to describe the overall experience and it doesn’t just start or stop with a delivery. We ensure quality throughout the entire process. From our customer service representatives to our dispatchers and warehouse team all the way to our corporate social responsibility and professional practices. This Mantra of “Quality in Everything We Do” has motivated us since 1983. Now more than ever that mind-set will continue to do so.

At American Expediting we feel it is important to recognize our team for a job well done.

We have offices nationwide and our team is out there everyday providing quality of service and performing true to our core values and higher purpose as a company. We would like to recognize our Columbus Ohio team for there hard work and continued growth. The staff has exemplified the term teamwork. With this location steadily growing it has been there dedication to quality service that has helped American Expediting reach our goal in being a leader in this industry. Hats off to our Columbus team. Thank you for your continued dedication. Lets meet the team.

Like all of our locations, the Columbus team prides itself on being able to handle all of your same-day on-demand needs. The possibilities are endless in what we can transport. We offer different options for same-day listed below. Contact us for more info:

Regular Same Day Service: Provides pickups on an ASAP basis with no hard delivery deadline. Deliveries are generally accomplished within three hours based on mileage.

Rush Service: Packages are picked up within 30 minutes and delivered within 1–2 hours, based on mileage.

Direct-Drive Service: The ultimate priority service: packages/freight are picked up within 15–30 minutes and delivered directly. No other stops made, no co-mingling of deliveries.

We’re a recognized industry leader in providing top-notch service, seasoned couriers, nationwide coverage and a “We Say Yes!” attitude. When we receive a request for service, our efforts don’t end until a viable, cost-effective solution is at hand.

From documents, small parcels, legal and medical shipments to exotic animals and pets to complete supply chain logistics solutions, American Expediting delivers dependably for its customers nationwide. We built our company one delivery at a time. We’d like to build our relationship with you the same way. To arrange Same Day/On-Demand handling of your next shipment or delivery, call 800-525-3278.

Medical Couriers and Specialty Logistics Services Providers are in the business of saving lives.

Time and time again we are transporting essential medications, specimens, blood and fluids to hospitals and patients that are saving lives and curing disease. The need for stat medications and fluids could and sometimes is the difference between life and death. We at American Expediting take this very seriously and our dedication to quality and precise specialty logistics is setting us apart. Our Medical Couriers are up to the task.

We handle everything from blood-bank transport to the delivery of essential medications in clinical trials and to aid in the fight against cancer. It is both an honor and privilege for us to be tasked with doing so. With patients and clinical staff depending on us we take every step of the process very seriously and dedicate ourselves to completing each delivery in a timely professional and compassionate way.

As a company we continue to grow and expand. We vow to continue to provide the highest quality of service to our customers.

Deliveries to hospitals and clinics from blood banks is the most essential and on demand service that is utilized by our customers. The following is a story that happens all the time. This is why we do what we do.

“October 17, 2013 did not go as anyone had pictured it. It started as a day filled with anticipation and excitement as I was admitted to the labor and delivery floor to have our first child – a baby girl we named Georgia. It was the day after my due date, so she was actually quite punctual. After a pretty easy labor and a smooth delivery of our 8 pound, 8 ounce healthy baby girl, I began feeling ill. The medical staff equated it with a drop in my blood pressure and tilted my bed back to make me feel better, which worked initially. I had lost more blood than normal during the delivery, and it still seemed like there was something wrong. My doctor told me that I was continuing to bleed and she couldn’t see where it was coming from, so we needed to go to the operating room (OR) to get a better look.

I ended up developing a very rare condition called disseminated intravascular coagulation (DIC) that kept my blood from clotting normally. DIC has a high mortality rate and is difficult to control. I lost over three liters of my own blood and was in the OR for more than 3 intense hours while numerous physicians, CRNAs, nurses and technicians worked to stop my bleeding. I received 12 units of blood, 6 units of fresh frozen plasma, and 2 units of platelets before I finally became stable and the bleeding was controlled. What had started as a happy, exciting day had ended in a roller coaster of emotions as my family waited to hear good news about my condition. The next morning I woke up intubated in the critical care unit where I stayed for two days before being able to move back to the labor and delivery floor with my husband and new baby girl. We stayed a total of 5 days in the hospital before we finally brought our little girl home with grateful hearts for the miracle that took place in our lives.

A few weeks after going home from the hospital I had the opportunity, along with my husband Todd and our daughter, to meet some employees from Arkansas Blood Institute. I was able to thank them and to let them see, first hand, the benefits and changed lives that resulted from the work that they do every day. It was a humbling experience to say the least.

Unfortunately, I have to say that I’ve never donated blood in the past; however, Arkansas Blood Institute has gained a lifelong blood donor after my experience. If it wasn’t for blood, plasma and platelet donors, the skilled medical staff wouldn’t have had the resources they needed to save my life and my Georgia would’ve grown up without her mother. I cannot express the extent to which blood donors have affected our family’s life. They kept our world from falling apart that day. Without them, I wouldn’t be enjoying the blessing of becoming a mother to a healthy, happy little girl. Donating blood is such an easy way that each one of us can give back and change the lives of not only recipients but their loved ones as well. My daughter gets to know her mommy in part because a dozen people decided to donate blood.”

There are stories like this coming in from all over the country because of the work of hospital staff and the dedicated courier services tasked with stat transportation. We will continue to provide this valuable service and take pride in what we do.

American Expediting is constantly looking for better ways to serve its customers. Quality in everything we do is Paramount. No where is this more true , than in the work we do for the medical and pharmaceutical industries. Whether its clinical samples or pharmaceutical time sensitive delivery , we give it our best every time to ensure it arrives on time and efficiently. These can be life and death situations so we strive for the best quality we can deliver. This is an important part of our business that we are continuing to grow.

Our medical couriers are highly skilled, bonded and insured, and equipped as necessary with dry ice, coolers, and blood and fluid spill kits. They are compliant with all state and federal regulations pertaining to the safe transportation of biohazards. They are also compliant with OSHA, HIPAA, DOT, TSA and other key regulatory agencies. Certified (HAZMAT) and biohazard specialists are on staff as well. Click Here to learn more.

Partnering with American Expediting is a dependable, cost-effective alternative to having your own in-house medical couriers or maintaining relationships with multiple vendors.

You can even track your shipment’s every move, using our online Shipping Wizard. To arrange a medical courier for your next medical pickup and delivery, call us at 800-525-3278.

We are in the business of serving our customers. Time sensitive, same day on demand delivery service is how we built this company from a single man operation to having over 40 offices nationwide. We believe in QUALITY. It’s that philosophy that has strengthened our customer relationships over the years. Every customer and every shipment has an equal and important purpose or story. Our relationships are built on the trust that we will provide a quality service and experience from start to finish. American Expediting puts a great deal of importance on customer feedback. We love to hear about how we had an impact on the experience.

Below is an actual customer testimonial:

“In this business, we get plenty of ‘bad news calls’ so I wanted to share a very positive experience I had yesterday and tell you what a good job your driver, Bill P…did for us yesterday. We have some very time-critical shipments going to Japan to support the nuclear power plant debacle and this shipment was one of them…very high visibility with lots of executive stress from the client. Bill made great time, kept us updated throughout the drive and had all his documents in order. I met Bill at UA Cargo to assist in the tendering process and he was very helpful and professional.

Please extend my appreciation for a job well done to Bill and the American Expediting crew! Many thanks!”

It’s comments like this that keep driving our philosophy of quality service. We are a specialty logistics provider not only in delivery services but also in our process. American Expediting is welcoming of new challenges. Forward thinking in our process, technology and quality of service has been an integral part of our growth . As a company we are continuing to evolve and grow moving into new territory and expanding our range of industries served.

“Don’t worry about the how in same day on demand delivery. Leave that to us.”

Whether you need to transport something across town, between cities or across the country, no one puts more reliable Same Day/On-Demand delivery solutions at your command — from bicycle messengers and couriers with cars, minivans, SUVs, cargo vans and trucks to air shipments including next-flight-out. The addition of straight trucks and tractor-trailers to our fleet allows shippers to answer the needs of their customers the same day, with overnight or LTL prices.

We’ll listen carefully to understand your exact requirements, then provide the fastest, most economical door-to-door route to make your deadline — and make you look good. Plus, you can monitor the progress of your deliveries every step of the way using our online Shipping Wizard.

Choose from three service levels:

Regular Same Day Service: Provides pickups on an ASAP basis with no hard delivery deadline. Deliveries are generally accomplished within three hours based on mileage.

Rush Service: Packages are picked up within 30 minutes and delivered within 1–2 hours, based on mileage.

Direct-Drive Service: The ultimate priority service: packages/freight are picked up within 15–30 minutes and delivered directly. No other stops made, no co-mingling of deliveries.

We’re a recognized industry leader in providing top-notch service, seasoned couriers, nationwide coverage and a “We Say Yes!” attitude. When we receive a request for service, our efforts don’t end until a viable, cost-effective solution is at hand.

From documents, small parcels, legal and medical shipments to exotic animals and pets to complete supply chain logistics solutions, American Expediting delivers dependably for its customers nationwide. We built our company one delivery at a time. We’d like to build our relationship with you the same way. To arrange Same Day/On-Demand handling of your next shipment or delivery, call 800-525-3278. To see all of our services offered click here.

American Expediting is known for the fastest deliveries in the country. Our on-demand delivery is top notch. Call us, we are there in 30 minutes, deliveries an hour later. This happens thousands of times each day but a lot more goes into operating our business.

For one. We list safety as the most important aspect in everything we do. Safety of the customer’s property, Safety of our facilities, Safety in ensuring the timeliness of life saving medications and most importantly our obligation to practice safety on the road.

Each week we discuss safety throughout the country.

One item, on everyone’s mind is the tragedies caused by distracted driving.

Yes, a thousand problems can arise during a delivery. Our dispatchers and customer service representatives are capable of handling those without missing a beat.

But a driver’s safety is of utmost importance. If something tragic happens to a driver, or is caused by a driver, then nothing is going to be able to fix that. An unsafe driver can jeopardize not only the delivery itself by eliminating its chances of reaching the destination, but also the lives of others around him.

Imagine when you hear disappointing news regarding a road tragedy. Your day completely changes. You think about life very differently.

Studies have shown that using a cell phone while driving has increased the risk of having an accident by 34%.

Any kind of use fits in that category, such as:

Dialing on the keypad

Texting

Taking a photo

Inputting an address for GPS

Looking at social media

We value life dearly at American Expediting Company. The focus is on ensuring every courier follows proper safety procedures. This includes not doing any of the previously mentioned points while driving. The key is for couriers to do them when parked.

Couriers for American Expediting Company do the following while parked to avoid causing an accident:

Dial phone calls

Send text messages

Navigate and find locations

The best part is, technology is capable of improving all of these. There are hands-free speakerphones and bluetooth headsets along with apps that allow you to text and communicate in your vehicle or even while walking and delivering a package. Couriers know when to communicate over the phone and when they should hang up and talk about it later due to road conditions or traffic.

When a dispatcher has to update a courier with details on an a delivery (new address, phone number, reference and shipping numbers, etc), the courier is instructed to pull over and write down the details. The dispatcher may also send them details on their mobile app that contains all of the information they need on the delivery. Then, when the courier is parked, he or she can view the updated details.

Every driver on the road, courier or not, is at risk of causing an accident while using a cell phone. That’s why American Expediting couriers look out for other individuals on the road and encourage them to NOT text and drive. It puts others in danger and it’s important to raise awareness about it.

There are so many safety measures and protocols that can be implemented in your business. We place our efforts in encouraging driver safety for our independent contractors. And the best part is, couriers for American Expediting Company do the same by trying to improve safety out on the road. We hope that everyone is doing the same.

In our part 1 discussion about medical deliveries, we explained why communication is key to keep the customer updated on the status of a driver. Every medical courier delivery is high priority, so it’s important for us to have constant communication with the courier so we can keep the customer informed of his or status along the way. If you missed the post, check it out here.

Because of the nature of medical deliveries, it’s necessary to have trained, compliant couriers that can handle them. Blood samples, tissues, specimens, organs, supplies, diagnostic kits, biologicals including UN3733, pharmaceuticals, and more are well within the scope of our independent couriers. We transport these 24/7, 365 days a year.

Every medical delivery is critical with obvious risks involved. Each courier is OSHA and HIPAA certified and equipped with a blood and fluid spill kit to handle any medical delivery. This decreases the risks by having someone qualified and trained to handle anything that arises.

For Instance, our Spill Kit includes the following:

(1) Absorbent Powder Pack (0.75 oz)

(1) Scoop & Scraper

(1) Disinfectant Surface Wipe

(1) Mask with Visor

(1) Red Biohazard Waste Bag

(1) Pair Latex Free Exam Gloves

(2) Antimicrobial Hand Wipes

(1) Exposure Incident Form

Also, we supply the couriers with coolers, dry ice, wet ice, and gel packs when they pick up. This eliminates any obstacles with transporting items that require a cooled or frozen environment and provides peace of mind to the customer so they don’t have to worry about those necessities. If there are any additional requirements, we can do our best to find a solution.

Our goal is simply to eliminate any guesswork by sending a prepared courier.

All couriers strictly adhere to the chain of custody required for each delivery. This is extremely important when delivering from hospital to hospital, and even more so from a diagnostic center to the airlines. Because these couriers are TSA-Certified, there are zero problems when it comes to tendering at the airport.

And again, because we monitor the courier at each leg of the journey, we know exactly where the individual is at all times and can provide updates to the customer. Medical deliveries are extremely time-critical. This is exactly why we value communication.

We have the ability to track shipments with our online Shipping Wizard. And we’re always a phone call away at 800-525-3278 for any orders and questions. We’ve been doing medical deliveries for so long that we know everything that is involved with them. We take care of the customer, so they don’t have to worry.