Due to the current coronavirus situation, we’ll no longer guarantee deliveries by 1pm the next working day for items posted from Thursday 19 March 2020 onwards. As a result, we will not consider a claim for delay or consequential loss as a result of delay for items posted using the Special Delivery Guaranteed by 1pm service from that date.

We’re no longer asking recipients to sign for items delivered on or after Saturday 14 March 2020 until further notice. Due to the extraordinary nature of current events, we will not pay a postage fee refund for not capturing a signature. Similarly, we will not consider a claim for loss based on the lack of signature. We will still capture the recipient’s name and confirmation of delivery which can be viewed at www.royalmail.com/track-your-item. Find out more at www.royalmail.com/coronavirus.

Temporarily we are also having to withdraw our UK Next Day Delivery service AND UK Saturday Delivery during this time. We are only offering our UK Standard Delivery service and our Royal Mail Non Tracked delivery service. We currently offer a FREE UK Standard Delivery Service on orders over £40.

All deliveries may be delayed due to the Covid-19 Pandemic and social distancing procedures.

UK DELIVERY

All emails regarding your orders & delivery questions will be replied to between 1-2 days except Saturday, Sunday and bank holidays as our offices are closed. Please see our office open hours for more information: https://www.daisystreet.co.uk/pages/contact

Please follow the steps provided, if you require any further assistance please email us at help@daisystreet.co.uk

Royal Mail Saver Delivery: Non Tracked Service = £2.99

Delivery usually takes up to 2-7 working days. Monday to Friday.

Royal Standard Delivery: Tracked Service = £4.99

Delivery usually takes up to 2-7 working days. Monday to Friday.

Royal Mail Next Day: 24 Hour Service Tracked £5.99 (Temporarily we are also having to withdraw our UK Next Day Delivery service during this time)

Next Day delivery on orders placed before 3PM. Orders placed after 3PM will be dispatched the following day (Monday through Thursday). (Temporarily we are also having to withdraw our UK Next Day Delivery service during this time)

Next Day orders placed on Friday before 3PM will be delivered for a Monday/Tuesday delivery depending on how busy Royal Mail is.(Temporarily we are also having to withdraw our UK Next Day Delivery service during this time)

Next Day orders placed on Friday after 3PM will be dispatched on Monday for a Tuesday delivery. (Temporarily we are also having to withdraw our UK Next Day Delivery service during this time)

Next Day orders placed on Saturday or Sunday will be dispatched on Monday for a Tuesday delivery. (Temporarily we are also having to withdraw our UK Next Day Delivery service during this time)

Royal Mail Next Day: Royal Mail Saturday £6.99 Special Delivery

Temporarily we are also having to withdraw our UK Saturday Delivery option during this time.

Saturday Special Delivery orders, need to be placed by 3pm (Monday-Friday) to guarantee delivery, or they will be dispatched on Monday.

DELIVERY OPTIONS INTERNATIONAL

ROI STANDARD £7.99

Up to 3 to 5 working days signed for. Tracking information provided. 2kg limit. Any orders exceeding this weight we will contact you.

EUROPE STANDARD£8.99

Up to 3 to 5 working days signed for. Tracking information provided. 2kg limit. Any orders exceeding this weight we will contact you.

USA STANDARD £9.99

Up to 5 to 7 working days signed for. Tracking information provided. 2kg limit. Any orders exceeding this weight we will contact you.

REST OF WORLD £9.99

Up to 7-10 Working Days signed for Tracking information provided. 2kg limit. Any orders exceeding this weight we will contact you.

CHINA STANDARD £14.99

Up to 7-10 Working Days signed for Tracking information provided. 2kg limit. Any orders exceeding this weight we will contact you.

Refunds & Exchanges

Items can be returned within 14 days of reciept.

Items can only be exchanged or refunded if returned in their original condition with the disclaimer label still attached & the product is unworn/misused.

Custom printed T-shirts made through the Clothing Customiser will only be refunded if there is a fault with the garment itself E.G. a rip, tear, dirty etc.

Vintage items can only be returned if faulty.

Our UK Returns and exchanges are completely free. Be sure to use the royal mail link on the back of your invoice and follow the steps online to create the free returns label.

Please note we currently cannot offer a free returns service for orders from outside the UK. Returning your order from outside the UK will be at your own expense. Our apologies for any inconvenience this may cause you.

In the event that the item is faulty or we have made a genuine mistake we will cover your costs for returning the item.

Refunds can take up to 10 working days to process and reach your account.