Major dissapointment! What was supposed to be a relaxing staycation ended up as a major headache. Access card was not prepared for us despite the fact that i submitted the copy of my id 3 days ahead our booking date. Because of that, we were not allowed to use the pool and other amenities. We cannot even access the elevator! What a frustrating experience! Thumbs down! 👎🏻👎🏻👎🏻👎🏻👎🏻 Inefficient and irresponsible staff!

9.7

Kisha K. S. C.

Mar 29, 2018 - Romantic Vacation

The place is great. Amenities was good as well. We love it.

5.4

Annie L. C.

Feb 25, 2018

The room is dirty, smells so bad and found a used brief left in the cabinet and used white shirt left under the bed. Balloons from previous celebration of valentine's day where left inside the cabinet also. TV not user friendly. WiFi password hand written and hard to understand. The staff of HI HOME that will pick you up in the lobby once you booked under HI HOME. HI HOME don't provide access key if they forgot to get your ID before your day of check in. The staff decided we use a previous guest access key provided, we don't show it to the security. But problem arises when my daughter and her 3 friends decided to use the swimming pool. The pool staff wants to see the room key as proof that they are accommodated in any unit, since we are warned that we cannot show the access key my daughter decided that that they just leave the premises afraid that they might be charged Php 5,000.00. The staff who assisted us is very mean. I heard her through CP when she forgot to put down the down CP that she is berating me, threatening me and degrading me. I was able to record her voice through my daughter CP. But when she faces you she becomes a nice person. (Transformation is not complete) They never accommodated early check in and/or late check out. Cleaning materials left inside room. With dirty water inside pail. Had even needed to call security due to the staff indirectly threatening to hurt me because of my complaints (through recorder not put down CP). The staff is poor in conversation that when problem arises she kept on yanking the word "misunderstanding" for you to comprehend and as an excuse. One night stay turned into another night free when the owner took matter in her own hands and gave my daughter a night free so that they could able to use the pool. It is much better to book under Siglo suites if you want to be handled professionally, can get access card on the spot and explained the facilities and all other access to you. It's hard for HI HOME to provide access key! Need to call them every time when my daughter needs to go down the lobby and needs to go up in the room from the pool thus making them wait long time. I have proof that this thing happened.

6.3

Camille M.

Dec 27, 2017

HI HOME (DEC 25-26, 2017) we were more hassled than relaxed. Our host, Ms Lyn was nice however there's a lot issues during our overnight stay. Cons: 1. We didn't have a temporary keycard. So every time we went out the unit, we always contact them and they will go with us to give access to the elevator/parking/pool and it's frustrating because we booked weeks ago but they were not able to prepare it for us. We didn't have a choice during our stay because it was holiday and no IT personnel is available to process that. 2. The bed is very squeaky. We stayed long at the balcony so we just ignored it. 3. Chairs are squeaky too and looks old. 4. Internet was very poor. You can only use it for facebook. And it was really disappointing as we were to watch a movie online. 5. Trash from previous guests were still in the bathroom. The tissue is only one roll and did not last a day, and the bar soap were already used too. They have body/shampoo gel tho. But good thing we had our own toiletries. Pros: 1. Great view of the city at night as our unit is at the 53rd floor. 2. Near mall, supermarket and convenient stores. 3. Indoor pool at the 36th floor which has a great view of the city too. Water is cold though. But it was ok as I love swimming. 4. Gym Access. We did not try it tho. 5. Gramercy personnel are approachable.

6.2

Krystal J. M.

Dec 22, 2017

The room has the nice view it's just that, I waited too long for the check in. I do need to call them again for me to check in. The place had some small insect, the blinds are very pull down. The lights wen off around 7 AM, knowing that the breaker was turned off. The towel, I do have to request for another one. There's no soap, shampoo and conditioner. The tissue, I have to request for another roll, which was not provided. I do have to call them from time to time for my request. I hope this feedback helps.

9.1

Ken M. T.

Nov 21, 2017 - Business travel

Nice place to stay and near to all important areas

8.8

Martin S.

Nov 20, 2017 - Backpacking

Location and facilities were excellent. receptionist advised us to wait for the unit owner. We’ve waited for more than 30 minutes and had to follow up with unit owner directly. Good thing the booking voucher has the number. we’re given a one bedroom unit instead of a studio. The view is stunning. The unit could use a little more cleaning. The unit has a lingering smell of cooking oil. The sofa’s dirty. The bedsheet has stains.

9.7

Myke J. C.

Oct 22, 2017

They gave us a 2 bedroom apartment with kitchen. The unit and the bathroom is clean, room is fully equipped with kitchen utensils, washing machine. The caretaker of the unit is very helpful she assisted us to go to the swimming pool area on the 36th floor. Highly recommended!

9.7

Mark L. A.

Oct 22, 2017 - Romantic Vacation

We originally booked a room in Gramercy. there has been a problem with the application and the owner was not aware that two different booking was made for the same room. the owner is accommodating and they transferred us here. they even gave us access to all of the facilities and amenities, love our stay here.

1

Hotel Facility

Description

Hotel Services

Concierge

Money changer

Doorman

24-hour Receptionist

24-hour security

Laundry service

Luggage storage

Newspaper in lobby

Public Facilities

Coffee shop

Elevator

Restaurant

Breakfast restaurant

Dinner restaurant

Lunch restaurant

WiFi in public area

Nearby Facilities

ATM/Banking

Beauty salon

Grocery

Hair salon

Laundry

Shops

Supermarket

In-room Facilities

Cable TV

Kitchenette

Microwave

Refrigerator

Shower

TV

General

AC

Non-smoking room

Swimming pool

Smoking area

Things to Do

Fitness center

Indoor pool

Sports and Recreations

Fitness center

Accessibilty

Access friendly

Business Facilities

Business center

Connectivity

Free WiFi

Check-in and Check-out Time

Check-in: 3:00 PMCheck-out: 12:00 PM

Location
Staying at HI HOME @ Gramercy Residences is a good choice when you are visiting Poblacion.

This accommodation is very easy to find since it is strategically positioned close to public facilities.

About HI HOME @ Gramercy Residences

Whether you are planning an event or other special occasions, HI HOME @ Gramercy Residences is a great choice for you with a large and well-equipped function room to suit your requirements.

This accommodation is the perfect choice for couples seeking a romantic getaway or a honeymoon retreat. Enjoy the most memorable nights with your loved one by staying at HI HOME @ Gramercy Residences.

HI HOME @ Gramercy Residences is the splendid choice for you who are seeking a luxurious treat for your holiday. Get pampered with the most excellent services and make your holiday memorable by staying here.

Are you a shopaholic? Staying at HI HOME @ Gramercy Residences will surely spoil you for numerous shopping centers nearby.

HI HOME @ Gramercy Residences is a hotel near Airport, an ideal accommodation while waiting for your next flight. Enjoy a satisfying place to rest during your transit.

When staying at a accommodation, the design and architecture are two important factors that can spoil your eyes. With its unique setting, HI HOME @ Gramercy Residences provides a pleasant accommodation for your stay.

From business event to corporate gathering, HI HOME @ Gramercy Residences provides complete services and facilities that you and your colleagues need.

Have fun with various entertaining facilities for you and the whole family at HI HOME @ Gramercy Residences, a wonderful accommodation for your family holiday.

If you plan to have a long-term stay, staying at HI HOME @ Gramercy Residences is the right choice for you. Providing wide range of facilities and great service quality, this accommodation certainly makes you feel at home.

While traveling with friends can be a lot of fun, traveling solo has its own perks. As for the accommodation, HI HOME @ Gramercy Residences is suitable for you who value privacy during your stay.

Splendid service together with wide range of facilities provided will make you complain for nothing during your stay at HI HOME @ Gramercy Residences.

The accommodation’s fitness center is a must-try during your stay here.

Have an enjoyable and relaxing day at the pool, whether you’re traveling solo or with your loved ones.

24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.

Savor your favorite dishes with special cuisines from HI HOME @ Gramercy Residences exclusively for you.

WiFi is available within public areas of the property to help you to stay connected with family and friends.

With all facilities offered, HI HOME @ Gramercy Residences is the right place to stay.

Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.