"Scrum is a management framework for incremental product development using one or more cross–functional, self–organizing teams of about seven people each. It provides a structure of roles, meetings, rules, and artifacts. Teams are responsible for creating and adapting their processes within this framework. Scrum uses fixed–length iterations, called Sprints, which are typically two weeks or 30 days long. Scrum teams attempt to build a potentially shippable (properly tested) product increment every iteration."

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"'If you think of culture as just kind of the sum total of the relationships that colleagues have with each other, the thing about email is, it does literally nothing to build those relationships and is more likely to actually damage whatever connective tissue there is in the first place,' says Bryant.

Maybe it's time to pick up the phone. Or better yet, try stopping by someone's office to have a quick chat. It's amazing how much more polite and understanding people are when they're not hiding behind a keyboard."