“Akamai and BMC worked closely to integrate with
BMC's offering to provide customers with unprecedented visibility into
web application performance as seen by real end users, wherever they are
in the world, however they connect.”

The new offering delivers enterprise-grade APM capabilities as a
service, providing quick time to value and making APM available to every
enterprise that cares about application performance. The solution is the
first to integrate deep end-user experience monitoring and server-side,
backend monitoring into the same management console with a SaaS delivery
model. The result provides enterprises with a complete picture of
application performance as seen by end users in real-time.

The new solution also delivers advanced integration with the Akamai
Intelligent Platform, providing customers with extensive insight into
application performance as seen by end users, even when portions of an
application are being delivered using Akamai’s technology.

“As a SaaS vendor ourselves, we really need to be able to see what our
users are seeing. Before BMC APM, we had to do a lot of guesswork,” said
Q. Wade Billings, Sr. Manager of SaaS Hosting Operations at AtTask. ”By
bringing BMC APM into our environment we now have visibility into what
the application is doing from an end-user perspective so we know before
they do when there are issues arising.”

BMC pioneered an approach to APM that allows IT staff to monitor the
actual experience of each end user. Today’s web-scale applications are
much more complex, however, and often use performance optimization
technologies such as content delivery networks and caching to improve
the end user experience.

BMC’s new release provides integration with Akamai’s network, providing
IT staff insight into the total end-user experience, whatever the source
of the content. In addition to detecting outages and slow performance,
BMC APM can help IT staff identify the best Akamai caching and
acceleration strategy, improving performance even further.

“BMC’s APM as a Service offering provides a very robust, end-user
centric solution for companies to gain complete performance visibility
for applications deployed in the public, private, and hybrid cloud
environments,” said Tim Knudsen, Sr. Director of Business Development,
Akamai Technologies. "Akamai and BMC worked closely to integrate with
BMC's offering to provide customers with unprecedented visibility into
web application performance as seen by real end users, wherever they are
in the world, however they connect."

BMC’s APM-as-a-Service offering provides newly architected,
cloud-optimized application diagnostics capabilities that help users
diagnose application performance problems quickly and easily. The new
diagnostics can pinpoint application delays down to an individual line
of code on applications. Built to run in complex, hybrid cloud
environments, the new diagnostics capabilities are firewall friendly and
have a low server footprint, reducing server CPU requirements by more
than half compared to traditional solutions.

“Today's mission critical applications are being developed, deployed and
updated faster than ever before and are being accessed by an
increasingly diverse array of end user devices and user interfaces,”
said Mary Johnston Turner, research vice president, Enterprise Systems
Management Software IDC. “Maintaining expected end user application
service levels requires real-time end-to-end visibility and root cause
analysis across complex networks, infrastructure, middleware, and
applications located both on premises and in the cloud. To keep end
users productive and make sure their business stays competitive, IT
teams need cost effective end user oriented application performance
management tools that can be rapidly deployed and quickly deliver
in-depth monitoring and actionable analysis for both development and IT
operations teams.”

BMC’s APM-as-a-Service solution combines BMC End User Experience
Management as a Service, BMC Application Diagnostics as a Service, and
information delivered from the Akamai Intelligent Platform to provide
end-to-end performance monitoring. This new solution delivers a number
of important benefits:

Quick time to value with flexible, non-intrusive deployment options
for cloud, SaaS and on-premises environments

Ease of use, with a single, integrated console for end-to-end
application performance management

Convenient management of end-user performance, regardless of where
users are, what path the network traffic takes, or where the
application is hosted

“The fact is, when IT isn’t working for end users, it isn’t working at
all,” said Ali Hedayati, BMC vice president and general manager for
Application Management. “With our user-centric approach to application
performance management, companies can be sure that their customers,
their employees and their business partners are all getting the maximum
leverage from their IT investment.”

More information about BMC’s broad portfolio of application management
solutions is available at the BMC
Application Management community, which provides a portal for
support, education and tips.

The BMC APM-as-a-Service solution is immediately available. For more
information, please:

Business runs better when IT runs at its best. Tens of thousands of IT
organizations around the world -- from small and mid-market businesses
to the Global 100 -- rely on BMC Software (NASDAQ: BMC)
to manage their business services and applications across distributed,
mainframe, virtual and cloud environments. BMC helps customers cut
costs, reduce risk and achieve business objectives with the broadest
choice of IT management solutions, including industry-leading Business
Service Management and Cloud Management offerings. For the four fiscal
quarters ended December 31, 2012, BMC revenue was approximately $2.2
billion. www.bmc.com