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You can use the HijackThis tool when you believe you need advanced virus removal solutions, if a full antivirus scan does not detect certain infections. At BullGuard, we have advanced removal solutions in cases of emergency.

When prompted, choose Save and then select a location to download the file.

INSTRUCTIONS

1. After downloading the file, go to the location you chose, right-click the hijackthis.zip file and choose Extract Here.

2. Double-click the HijackThis.exe file to run the tool.

3. Click OK to continue after reading the notification message.

4. Click the Do a system scan and save a log file button.

5. HijackThis will start scanning. After it has finished, the log file will open automatically.

Note: You can either Copy-Paste the log contents in an email or a forum post, or send the file as an email attachment

(it is saved as hijackthis.log in the same location as the tool).

IMPORTANT! Please do NOT attempt to check any entries in HijackThis and fix them without the proper assistance

from a security expert. Not all entries reported by the tool are viruses or trojans, in fact the majority of entries are legitimate Windows processes. A security expert will be able to identify any active infections (if present), and will tell you exactly