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Legal FULL names are
required on all international orders. Failure to provide accurate information
may result in your package being refused, returned, or abandoned at Customs.

Our company name may be
visible on the customs declaration form attached to the outside of your
package, as My Spouti, LLC and must comply with all Customs regulations.

A product description
will be provided on the customs declaration form.
Our prosthetics are
declared as “urinary aids”.

We cannot falsify
Customs documents for any reason. This includes (but is not limited to)
declaring orders as gifts, marking them at lower cost than they are valued, or misrepresenting
our product in order to incur lesser customs fees.

Many countries have
Customs fees and regulations that international customers are expected to abide
by. These fees are outside of our control and are not included in the shipping
charges or cost of your order. You may contact your local Customs Office for
more information on what kind of fees to accept. My Spouti, LLC is not
responsible for any Customs fees or taxes that may be applied to your order.

Failure to pay these
fees may result in your package being refused, returned, or abandoned.

If your package is
returned due to nonpayment, we can attempt to resend the package, but it will
be the customer’s responsibility to pay for the cost to reship the package. If
you do not wish for us to reship the package, we can refund you the full cost
of the order minus the shipping costs.

In the event that your
package is marked as abandoned, we cannot have it recovered. My Spouti, LLC is
not responsible for any abandoned packages.
If your order has been
delivered according to your tracking number, but you have not received it,
please contact FedEx. My Spouti, LLC is not liable for packages that are stolen
or delivered to the wrong address.

As a company that ships
internationally, we are required to provide a description of contents for every
shipment, regardless of destination. Some labels may include the phrase “urinary
aids”.

Some countries’ customs
will not accept our goods at all, or will take the opportunity to destroy or otherwise
mistreat the package. Customers from the following countries may have
difficulties receiving their product. My Spouti, LLC is not liable for packages
that are held or destroyed by Customs.

A note to our customers in
Mexico:
Prosthetics and
merchandise shipped to Mexico may require additional documentation from you, or
be subject to specific Customs regulations in that country. For more
information contact your local Customs agency.

We cannot accept
responsibility for customs-related issues you may encounter as a result of
having your order shipped to Mexico. Contact your local Customs agency for more
information before placing your order!

*Please keep in mind that
some countries may have anti-LGBTQ laws in place. We never want to risk outing
our customers to these governments, so please consider this before ordering.