Author: bwalton

We live in a data-driven world. With access to more online systems and information, we are constantly able to find new and creative ways to use insights from data to capture trends, logistics and risks for analysis. More exciting is how we can use this data with our CRM. I’ve been having some fun with… Read more

Salesforce Knowledge consists of content your team can create to help customers answer their own questions either internally, public-facing or through user authenticated portals (your customer portals). As part of Salesforce’s Service Cloud, most organizations use the Knowledge feature to assist customers with self-service to take some of the load off support teams. Read: Implementing… Read more

You’ve known this for a while, but your kids are IT pros. If you’re living with kids older than the age of 5, they probably know how to surf the net and download applications to your phone or tablet. This means your kids are more connected to the outside world than ever before. Graphic violence,… Read more