The Quality Unit is primarily responsible for the development, documentation, implementation and maintenance of the Quality Management System in accordance with the ISO 9001 Standard.

For more information on the ISO 9001 Standard, see www.iso.org

Our current scope of certification includes the Implementation and Standardization Divisions as core process areas. Supporting services which are an integral part of the QMS are provided by the Human Resource, Accounts, Information Technology, Standards Information Centre, Printery, Marketing and Quality Units.

OTHER FUNCTIONS OF THE QUALITY UNIT
Other Functions

The Quality Unit has also been involved in the development, implementation and verification of the performance management system as part of its support function in TTBS.
The performance management system at TTBS is integrated with the QMS. The PMS facilitates the monitoring and measurement of the achievement of the strategic objectives of TTBS. This is achieved via the balanced scorecard where our objectives are developed along 4 perspectives which are consistent with our core values of:

Customer (customer care, quality, innovation)
Process (quality)
Finance (productivity)
Learning and growth (employee development)
Overall this would enable us to fulfill our mandate and in essence improve our brand image. We have been working towards integrating the quality management system with the performance management system so as to harmonize our efforts in both areas.