I have had no other option but to file a dispute with paypal. It has been aggravating trying to get a hold of DTM-Spec and I feel like I have had more than enough patience with this issue. I have tried multiple times to email them and I have even posted on this website in order to contact the individuals. After multiple attempts with failure I have decided to escalate this to paypal. I would highly suggest thinking twice before purchasing products from this company.