The grille is great. I grill 4 to 5 times a week & the grille & burners still in great shape. The taste off the grilled food is excellent. Will not buy another grille but Char-Broil, whenever mine needs replacing-going on 5 years now!

YosemiteBrett

1 year ago

Love this Grill!!

I bought my infared grill about 3 years ago and use it alot! My grates and trays just about had it and I was thrilled to find out that Char-broil sells a refresher kit. A simple chat with them (online) and viola. Product is as exactly as described and was the exact replacement for my parts. Probably will end up "rebuilding" my grill.

Hollybird

1 year ago

Refresher Kit

I love the Infared Grill and it's ability to cook evenly over entire grate surface without annoying flareups. I've had this grill 3 years and it's still a breeze to clean.

I've only used it a couple times, but the new grate performs very well. However, I need to be watchful of the larger opening created by the adjusting bar, so nothing falls through the gap.

WONDERS3413

1 year ago

My grill

I have an old Char-Broiler and it is hard to find parts for it. I have called the company numerous times with no luck. I tried one more time and I wish I had the gals name that helped me. She checked and double checked and finally found the part. I had called twice before with no results. You have very good people working for you and one that went the additional step.The quality of the product is great,, look how long my Char-Broil has lasted 40 years. I have it hooked up to the gas line was told I had to disconnect. Later I was told I was Grandfathers in because I have had it so long hooked up to the gas line. I really like my Char-Broil I even use it in the winter. I have cooked a turkey, ham, chicken and steaks on it and all have turned out great. Thank you for a great product.
Thank you
Dave Wonderland

Both inserts and the cast iron grilles are a big improvement over the original grille systems.
The act of cooking on these new grilles is much improved as well as maintaining of the grilles is much easier.

GrillDad

1 year ago

Good refurbisment

Breathed new life into a used grill. Like the cast iron grates, but the infrared emitters are still thin stainless. A little pricey, but worth it.

TheDonMan

1 year ago

COmmercial Series Grill Replenishment Kit

Exact fit, we are back in the Grilin business!!!! Wonder what I can burn now, Stand back here we good!!!!!!!

I need new parts and went to the store where I purchased the unit from. They directed me to the 800 #. Gave them a call and they were MOST helpful. Ordered my parts and it was shipped within days. Now, I continue to enjoy my Char-Broil grill! Thanks!

CajunCuz

1 year ago

Awesome easy ordering parts, plus add on's

I've had my grill since 2008 and it still looks like new!!!

Budgetben

1 year ago

Great customer service

The representative was very knowable and help me find the correct replacement part I needed. The Grill is great.

love it. just bought a second grill just like the first for my vacation house

KOPCHAK

1 year ago

REPLACEMENT PARTS - IMPROVEMENT OF DESIGN

CHAR-BROIL . . . . TREMENDOUS GRILLING EXPERIENCE EVERY TIME . . . . I WAS TICKLED WITH THE REPLACEMENT GRILL GRATES I RECEIVED . . . IT HAD GONE FROM A STAMPED STAINLESS TO A CAST IRON SURFACE COATED WITH PORCELAIN PROVIDING A PERFECT COOKING SURFACE FOR THE INFRA-RED TECHNOLOGY THE URBAN GRILL HAS INCORPORATED . . . THANKS FOR THE ONGOING ATTENTION YOU OBVIOUSLY PAY TO YOUR PRODUCTS

CGOC

1 year ago

Updated grates

I recently ordered replacement parts for my grill. The old grates had "expired" .... the new style is amazingly better. Love them!