I am absolutely disgusted by the service I have received so far. The flat I have moved into is in an appalling state, if I hadn't had both my parents and my boyfriend helping me on the day I moved in I would have had to stay in a hotel. No manuals or model numbers were provided for any of the equipment so I have been unable to use certain things like the heaters because there is absolutely no way of understanding the controls and none of them appear to do anything, even though the contract state... read full review

What agent could do to change your mind?

How about providing the service I paid you for instead of treating me like something you found on the bottom of your shoe?