She said "u asked the support that u can play higher after waggering the bonus that question is about ur 100% bonus from ur 50€ deposit"

If u read the Screenshot now.. u can see i never asked about my deposit bonus.. i asked about all bonuses u have..

She:
"The 7€ are not a deposit right"

Than she said
"The 7€ are a wagger free bonus"

me
"Cool than i can play higher without waggering the bonus because its wagger free"

There are not TERM in this casino who say"u cant play higher if u get a wagger free bonus"

And i asked the support before "can i play higher after waggering?" and u support said "yes u can"

So if its wagger free = normal reaction that i can play higher from beginning

If there a different with "Wagger free bonus" put it on ur TERMS

I think the Casino just dont want to play me the money..

But im still in right,,

Think this complaint will be "unresolved" soon..

AskGamblers

posted on December 25, 2015.

Based on evidence provided by casino management we can confirm that casino acted according their terms and conditions. Casino honored players bonus winnings of 1051 eur. Also player was correctly informed that complimentary points are considered as a bonus (that means that complimentary points are under casino terms #15.2), also player was aware that maximum cashout for aforementioned bonus was 100e.

Upon everything stated above we consider this complaint resolved and officially closed. If player isn't satisfied with our decision he can seek further help with licence authority of the Euromoon casino.