GlobalTravelWallet™

FAQS

About the card

A VISA GlobalTravelWallet™ card is a prepaid card that helps you travel with your money in a safe, secure and convenient way. The card is bundled with cardholder discounts and benefits that would make your trip more enjoyable. You can load the Card and use it to withdraw cash at any ATM that displays the Visa Acceptance Logo, anywhere in the world and pay at any merchants accepting VISA Cards. The card is available from our partner Bank Branches and Agents in your country. Click on Reload your card for a list of locations where you can obtain a card or load your card.

The Card also comes GlobalRewards and discounts on hotel, restaurants, spas, entertainment and travel.

Supported by a global team of travel experts via our 24/7 Online support Service, You can expect world class service round the clock, regardless of what time zone you are travelling in!

Yes. You will receive FREE SMS notifications for every transaction done on your card. Please ensure you give your correct mobile number when completing your application. Remember you can always update your contact details online. When travelling, you will need to keep your phone on, to receive the SMS notifications. You will also receive email notifications so please ensure your email address is correct. You can opt for which type of notification you would preferwhen you login into your account online.

The Visa GlobalTravelWallet is available in many currencies, depending on which country it was issued in. The currency of your card will be listed in your account page and you can confirm this from the issuing bank or agent. Some loading stations can accept foreign currency and convert it to the currency of your card and then load it onto your card. Check with the loading station whether they are able to do this. Please check your Email/SMS notification to confirm the exact currency value that has been loaded onto your card before leaving the loading station.

Using your card

You can change your PIN online or at an issuing Bank ATM. You are encouraged to change your PIN from the default PIN that is issued with the Card. Change your PIN at any issuing bank ATM or by clicking on CARDHOLDER LOGIN at the top of this webpage and logging into your account. Once your PIN is changed, a notification will be sent to your phone and/or Email to confirm your PIN change (depending on your notification preference).

You can request a new PIN if you forget your PIN. Call our 24-hour Customer Care and request a new one or request a new PIN online via the cardholder login section of the website. The new PIN will be automatically generated and sent via SMS to the registered mobile phone number used to register the card. Notifications can also be sent to the registered email address on that card account.

Your VISA GlobalTravelWallet™ card comes with advanced security features. You will be issued an ATM/POS PIN for your transactions. To withdraw cash from all bank ATMs you need an ATM PIN. You should remember your four-digit PIN and destroy the PIN TAB once you have changed your PIN. Do not write the four-digit PIN on your Card. The Card will be blocked after 3 unsuccessful PIN attempts.

Please cross check that the Merchant accepts Visa Cards. Ask the merchant to ensure that he/she has swiped your Card on a Card terminal or inserted it in a Chip and PIN Card Terminal. If the Card is still declined, go to the nearest ATM to check your available balance. If balance (above the amount your card was declined for) is available on your Card, you can withdraw the cash from the ATM and settle it with the merchant. Report the matter to our 24-hour Customer Service (Details on the back of the card) or click "chat now" at the bottom right hand corner of your screen.