Corporate Advocacy Program: The best way to manage and repair your business reputation. Hiding negative complaints is only a Band-Aid. Consumers want to see how businesses take care of business. All businesses will get complaints. How those businesses take care of those complaints is what separates good businesses from bad businesses.

Two years ago, I purchased a Sansa
e280r MP3 player from Best Buy.I have
really enjoyed the player.Last week,
while listening to some MP3 files, the player suddenly stopped working.After recharging the player, I turned the
unit on and the unit was frozen.I
called technical support, but they informed me that support was only offered by
email only.

After a series of emails back and
forth, I received the following email: I truly understand where you're
coming from however, please note that SanDisk does not sell replacement parts
or provide repair services for the Sansa players. Sansa Players are under a
One-Year Limited Warranty. If this expires then we can no longer request for
the replacement of your device. Unfortunately the device's warranty has expired
a year ago.I feel very
alienated as a Sandisk customer.I paid
almost $200 for this unit 2 years ago, and now Im told you dont provide any
type of repair services for the product.This makes me very wary to ever buy another Sandisk product because now
I know that once it breaks outside of the warranty, you wont even provide a
means for me to get the product repaired.Im almost sure the issue is the firmware needs to be reflashed, and I
have offered to send the product in and get the work done at my expense, but
the only option I have been given is, to buy another unit.

Corporate Advocacy Program: The best way to manage and repair your business reputation. Hiding negative complaints is only a Band-Aid. Consumers want to see how businesses take care of business. All businesses will get complaints. How those businesses take care of those complaints is what separates good businesses from bad businesses.