Client Challenge: Championing Change in Health Care

LEADING ORGANIZATIONAL CHANGE MANAGEMENT

One of America’s leading health care providers and not-for-profit health plans needed to successfully manage the transition to a new solution delivery process for its internal IT department, while minimizing risk and business disruption.

Leaders of this initiative turned to Creekside for experienced communications depth and bandwidth while navigating challenging circumstances:

Key Issues:

Two years earlier, a similar IT solution delivery process was unsuccessfully launched, so stakeholders were skeptical of another try at standardizing with a new approach

Stakeholders were diverse and multi-tiered, which demanded a variety of high-touch activities to ensure alignment and engagement

Communications topics were often complex, requiring distillation to increase understanding and accelerate acceptance and adoption