Digging into the Uptime Centers program details

Introduced in 2015 by Volvo Trucks North America (VTNA) and Mack Trucks, both subsidiaries of Sweden’s Volvo Group, the Uptime Centers program is described by both OEMs as a “new way of thinking” when it comes to servicing customer trucks via standardized workflows and service processes, including redesigned service bays. NexTran Trucks Centers – a chain of 14 dealerships that sells and services Volvo and Mack trucks – recently provided a “deep dive” into how the program works at its Birmingham, AL, location. (All photos by Sean Kilcarr/Fleet Owner)