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On one of our accounts, the picture of the lil gray and white cat doesn't show up in the bottom left corner of the screen or in the "my pets" section. It's just a blank white space. All other pet pictures show up as usual. This just started a few days ago, and I haven't noticed any problems with our other two accounts (one of which also has a lil gray and white cat). Has anyone else ever had this problem and does anyone know how to fix it? Thanks in advance for any help you can offer!

Another update: Both cats are still missing, but I am now able to change pets on the account that was stuck on my lil gray and white cat. So, with the exception of her room, I am able to move freely about the house (and do my gardening). I hope others are seeing improvements, too.

I also have had some improvements. I can now get more than a blue screen although I can't see my daughter's 1st webkinz. I am able to open mail again. My little one is very upset Nyena has gone missing and we can't get into the room.

None of this has ever happened to me... I guess I am lucky. However, once, my Velvety elephant went from 100% everything to 76% health and I had to take her do Dr. Quack... Webkinz is glitchy sometimes

My gray and white cat is doing the same thing. I ALSO can't get into my rooms now. Probably because my cat is the one that is activated. I really need to tend my gardens. Can someone post gantz customer service email address?

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