MekongNet is a registered trademark under Angkor Data Communication Group Co., Ltd which established in 2006. It is a full-fledged internet service provider, with a license for the provision of Internet service Provider (ISP), Internet Exchange Provider (IXP), and Internet Data Exchange Center (IDX) granted by the Ministry of Post and Telecommunication of Cambodia.

Job Requirement :

Bachelor Degree/High Diploma in Business Administration, Accounting/Finance or other related field

At least 1-year experience in Customer Service function

Ability to articulate and simplify customer issues and solution

Good spoken and written Khmer/English, Chinese or Vietnam is a plus

Be computer literate especially in Microsoft Office

Job Duties :

Welcome, listen and handle customer’s queries and complaints through face-to-face, phone calls or written communication.

Escalate customer’s queries and complaints to Customer Service Supervisor in case she/he cannot deal with them

Document and track customer issues, complaint and queries on given reporting system

Regularly verify and communication with customers regarding their outstanding invoice by sending email reminder, calling by phone to customer nonpayment or long overdue and visit at their place.

Monitor accounts receivable, billing, collection is accurate update

Prepare and send daily/weekly/monthly report to Customer Service Supervisor

Posting Date :

January-10-2019

Closing Date :

January-20-2019

How to apply :

Location: This position is based in Phnom Penh

Duration: Full-time work

We offer competitive benefits packages and better salary with good working environments.

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