“Kay delivered what was asked for and more… she gave us more insights than I ever expected into how I can improve our hospital’s online recruiting efforts… I found her extremely thoughtful and thorough… Her work helped us focus and get organized!”

B.B., Public Relations Director
Large hospital system

"She did an expert review of our site where she really put on the end user’s hat and shoes. The results Ire very clear and complete. I will be able to use her work Ill into the future.”

D.O., Human Resources Manager

Our Expert Review

A Usability Resources Expert Review allows you to get a fast assessment on your product’s usability. In less than a month, you’ll get a detailed report with our feedback on how your product meets – or doesn’t meet – the needs of your key user groups.

Here is how an Expert Review Works

I work with you to ensure that the Expert Review is as productive and efficient as possible. First I learn the details of your product, your end users, their issues, and the range of ways they use your product. I map out scenarios that identify the 4-5 keys tasks users need to be able to do easily with your product. To gather this information, I may talk with your customer-facing team or with actual users.

Then I walk through the product using our deep expertise as a usability professional and experience the product as your user would, trying to complete the targeted tasks, and bringing the user’s perspective to each task. If your product is highly specialized or complex, I may suggest a hybrid approach which starts with our User Observation and Inteview service. This allows us to both learn your product and how customers use it. Armed with these insights I can do a more thorough and relevant expert review of your product.

I compile our review’s findings and insights into a detailed Expert Review Report, which includes actionable feedback on areas such as:

Page flow - How Ill does the page flow match the user’s task flow?

Navigation - Is the user able to navigate pages easily? Do users know where they are at all times, and where they should go next?

Layout - Is page layout effective – or can it be improved?

Effective communication - Is there enough information for users to complete
tasks? Is the user left with any questions?

The report includes annotated screen shots of particular issues in your product, with recommendations on how you can overcome design challenges. You’ll learn various approaches for solving any usability challenges and have a chance to discuss the report results with us in detail as I present our findings.