Transcendent Customer Experience

Give customers and employees what they need by making technology feel more human:

Enable rich do-it-yourself experiences backed by human expertise

Recognize mobile devices as the primary channel for interaction

Leverage analytics and orchestration for a frictionless experience

Automation Everywhere

Embrace hyperautomation, operations automation, and enterprise service management to drive highly automated business processes. In an Autonomous Digital Enterprise, automation is a complementary business function that works with – not in place of – humans. By exploiting automation organizations can:

Execute faster with fewer errors

Free up employees from mundane tasks

Lower costs while improving customer interaction

Enterprise DevOps

Drive continuous improvement by pushing the principles of DevOps to surrounding processes including release planning, change management, and production operations to:

Drive business agility

Optimize for rapid continuous delivery of applications and services

Embrace cultural and behavioral change to create a frictionless environment for success

Data-Driven Business

Create value from and monetize assets by adopting a data mindset and supporting a systematic approach to data strategy, architecture, operations, and execution. A data-centric mindset will allow businesses to:

Extract data from IoT, social media, and customer engagement systems

Employ AI and ML to optimize, improve, guide, and execute actions

Monetize data assets with high-value business use cases

Adaptive cybersecurity

Develop security functions that can automatically sense, detect, and respond to access requests, authentication needs, threats from within and outside, and meet regulatory compliance. This requires organizations to:

Combine AI-enabled solutions with a crowdsourcing environment to detect threats

Employ DevSecOps to bridge the gap between development, security, and operations teams

People will to take on new roles that require human ingenuity and creativity

Customers will expect a more do-it-yourself customer experience backed by AI

"As the role of technology continues to grow in importance in the management and operations of every company, AI-driven automation will be the key in managing the complexity and scale for every organization."
— Ayman Sayed, BMC President and CEO