Re: Xfinity TV app doesn't recognize home network

I am signed in to the app. It just doesn't think that I am on my home network. I am currently chatting with an online agent now to try and resolve this.

Here is the solution I found on here for someone else that had the same problem. I just suggested it to the agent.

I managed to resolve this issue with a chat with an agent online. Basically, my issue was that they didn't have the proper MAC address on my account, so for that reason, it wasn't recognizing my Netgear Modem as my home modem, because it didn't match what was listed on my Comcast account. They had the proper model just not the correct MAC address.