yeah.. and i have a feeling that something on there end isnt "connected" correctly. Let me ask this , maybe Willx will know: When you hit the assist button, what info is sent to them? They could only find my info when i gave them the VIN. Could not find me by name or phone number.

This is pathetic... sorry guys, I may need to go and meditate. The dealers have the fix and the instruction.

If anyone has a Service Phone system problem and can't get it resolved (forget that they cleared whatever) please PM me.

RA3/4 DS/WK/ZD Vehicle Phone System Requires Service message, no DTC’s DS with SW version less than 13.10.6 - replace radio with one built after June 12, 2013. *** See note on date code All Others -

meant for libby?

Quote:

Originally Posted by libby2cm

I have had clock get stuck a few times.. And have had the service phone message a few times as well.. But every time, just leaving it alone for a few hours has always cleared it up.

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Quote:

Originally Posted by Willx

This is pathetic... sorry guys, I may need to go and meditate. The dealers have the fix and the instruction.

If anyone has a Service Phone system problem and can't get it resolved (forget that they cleared whatever) please PM me.

and im wondering now if this may have happened. My wife said something about no phone... but then it worked (i think it may have just been her phone hadnt connected yet) - i have not seen anything about a Service phone system.

Im going to guess my radio was built a while a go since i had 13.05 on it. What does no DTC's mean?

All of a sudden, the red light on the mirror turned on. So i pressed the assist button to see what it meant. Says no subscription and to call. So i call. THe lady said i am all set and signed up.
She transfers me to hardware.. they tell me to bring it in. Meanwhile i notice the clock has not updated in 30+ mins?

So, i waited 30mins.. started it back up Clock is working, red light is gone... Assist still says no subscription and doesnt connect.

GPS works, good signals... it can locate me
APPS button has 3G and 3 bars...

They are now creating a ticket for me.

Any one else have this happen?

I just got that on the way in to work this morning. First time I noticed there was a light there.

Been getting the service phone message since when I registered uconnect.

jeep was built late june with 3.19 factory installed FWIW.

Not concerned about it as I think it is all related to the wireless card, but I may call and complain so that I can get an extension on the free trial, even at free not worth the cost right now...

It was adthebadstud... what the dealership did was completely wrong. I have no idea why they would take that path, when there is instructions that have been sent out for how to deal with the errors etc.

As for DTC (Diagnostic Trouble Code). As in people keep getting told there is no error codes, so there is no problems and again there is a specific instruction set on how to deal with these problems recently. The problems have been identified, and 13.19.0 fixes almost everything wrong in the software (some features need to be worked on like text but the failures are fixed). There is a set process to look at the hardware problems and a procedure to look after the complaint... as in FIXED!

I can't say anything else about it, but now you see why I am mad. If there was a fix for a hard shifting transmission and the dealers were telling people "here try this untested theory" I would be just as mad.

It was adthebadstud... what the dealership did was completely wrong. I have no idea why they would take that path, when there is instructions that have been sent out for how to deal with the errors etc.

As for DTC (Diagnostic Trouble Code). As in people get getting told thre is no error codes and again there is a specific instruction set on how to deal with these problems recently. There problems have been identified, 13.19.0 fixes almost everything wrong in the software (some feature need to e worked on like text but the failures are fixed). There is a set prrocess to look at the hardware problems and a procedure to look after the complaint... as in FIXED!

I can't say anything else about it, but now you see why I am mad. If there was a fix for a hard shifting transmission and the dealers were telling people "here try this untested theory" I would be just as mad.

That is all, just hate to see someone's time wasted.

Thanks willx it is annoying that I feel like I know way more about the issues than the people who are "working" on them. However, I haven't gotten the "vehicle phone requires service" message except for one time, my issue has been more with the assist button not working saying I'm not subscribed and then other features not being subscribed.

It also sucks having to waste my time going into the dealership when they either don't know or don't care what they are doing... It baffles me that their "software update fix" to my radio as far as allowing me the option to send a text message was to downgrade my software from 13.19 to 13.15.4. Now the people at uconnect told me not to update it yet because at least the texting is working now but not everything else with uConnect access and they don't want to screw that up. I've had a ticket with them for about 2 weeks now!

I believe Lankness had texting working on 13.19.0 pretty well. There is likely still an issue with message history. 13.15.4 is WAY better than the original, just that the instructions are fairly specific. The fact you had even seen service phone once is probably the same issue as the loss in "sync" with Access.

I believe Lankness had texting working on 13.19.0 pretty well. There is likely still an issue with message history. 13.15.4 is WAY better than the original, just that the instructions are fairly specific. The fact you had even seen service phone once is probably the same issue as the loss in "sync" with Access.

Anyway, keeping an eye on this.

I agree that the message history is an issue with the texting. However, my issue was that the little box underneath "inbox" that says "new message" wasn't even there. It didn't exist. Voice recognition of "Send a message to..." or any other form just didn't understand. When receiving a message the "reply" button was greyed out whether I was moving or not. It was as if the feature was totally deleted from my vehicle.

After they did the software downgrade, the feature is back and works normal and the number of messages have been roughly the same as I now delete threads when I am done.

However, I still am "unsubscribed to uconnect access" as far as my vehicle knows for all other access features. And the people at uconnect double check every time i call in and inform me that I am subscribed until April 2014.

I think I might start going to a different dealership for any service. These guys don't actually seem to LISTEN to the problem I explain even when I have what is a reported fix.

You all have been very helpful even though I don't post a lot, I figure I might start now since I might have some of the same issues as others, but nobody knows unless we voice concerns!

I asked my wife and she said it said "phone service required" - I will wait to see if it happens again (since people are saying it happens repeatedly), if it does, i will get it replaced as per Willx. I wont be surprised since the radio was on 13.05 so it an original.

where do i find the build date? im curious how long this one sat around lol

I asked my wife and she said it said "phone service required" - I will wait to see if it happens again (since people are saying it happens repeatedly), if it does, i will get it replaced as per Willx. I wont be surprised since the radio was on 13.05 so it an original.

where do i find the build date? im curious how long this one sat around lol

Your dealers service department should be able to tell you per looking up the vin.

This is where I am confused on the service phone issue. My jeep was built after 6/15 and should have the new hardware in it and came with 3.19 as well, yet I get this error as well.