In the rare situation that there are no appointments available with any of our doctors we will take your name and number and call you if we have a cancellation.

If you are unwell and we have no appointments available, you are welcome to attend the Drop In clinic which is available Monday to Friday mornings between 08:30 am – 11:00am and Friday afternoon between 02:30pm – 04.00pm.

If it is an urgent health matter, our reception staff will put your call through to a nurse to discuss if we can help you. We may suggest you see a doctor at Lakes PrimeCare.

Yes, it is possible for a doctor to see you at home, but only if necessary.

We can arrange doctor home visits for the elderly and frail, or if you are severely unwell and cannot make it to the Centre. Please ask to speak to one of our nurses, if you think a house call may be necessary.

Payment

We appreciate payment on the day of your doctors consultation or treatment. We understand that sometimes this isn’t possible and if this occurs a $15 account fee will be applied. If payment is received within 48 hours the account fee will be waived.

You can also set-up an automatic payment to help manage the payment of your medical costs.

Your health and well-being is important to us. If for any reason you are concerned about how you will pay for your medical care at Ranolf please talk to your doctor or staff at reception and they will be able to talk you through the options available.

Prescriptions

Yes there is a $17 charge for standard repeat prescriptions with 48 hours notice and some referrals incur a $20. Please check with your doctor for charges. Further information about our fees can be found here.

To request a repeat prescription please call us on 07 347 7537 to speak to one of our receptionists. They will take your request and your contact details and pass the request on to be processed by nurse/Doctor.

Patients can also request repeat prescriptions through the Manage my Health online system.

If a repeat prescription can be issued without you needing a doctor’s consultation, you can collect the prescription from reception 48 hours after requesting it. Alternatively we are able to fax repeat prescriptions directly to a pharmacy of your choice. If you would like us to do this, please have the pharmacy details for us when you phone and request your prescription (including the pharmacy name, postal address, phone and fax numbers).

If you need a consultation to have the prescription issued, a nurse will call you to let you know and book a time.

For patients who have long term medication they will need at least one annual medical review by their doctor, most will need a medical review six monthly and some three monthly or even monthly. Please discuss the frequency of your medical reviews with your doctor at your next appointment.

Please note there are fees for repeat prescriptions and additional charges for faxing prescriptions.

We offer access to your medical records through an online system called Manage my Health. If you have any queries about accessing or to request a logon to Manage my Health please talk to one of our helpful receptionists.

Manage my health

Manage My Health

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is an online service that gives you the freedom to manage your health needs and that of your family anytime, anywhere
Find out more