Recent stories in "MECC Awards"

Tamkeen, a Bahrain-based semi-governmental organization tasked with making the private sector the key driver of economic development, has been recognized at the INSIGHTS Middle East Contact Centre Awards with Best Government Contact Centre in 2018. The remarkable award was announced at a ceremony held in Dubai in the presence of more than 200 leading figures […]

Viva Telecom established its footprint in Kuwait in 2008 and given a multiple operator market, decided early on to differentiate itself by making its call centre the first point of contact for the customer and delivering a very high level of customer experience and support there. In order to achieve this effectively, Viva Kuwait choose […]

With just over two weeks to go to the big (Awards Gala Dinner) night, excitement and anticipation are building. The international judges have finished their deliberations and come April 12, nominated call centres have been invited to send a manager to participate in the regional Judging Day. Not only is this a learning opportunity in […]

The annual INSIGHTS Middle East Call Centre Awards completion reaches its climax on April 25th when the winners will be announced and, in a major innovation to this year’s event, the first new “Problem-Solver” Awards winners will be announced. (PS Awards replace Areas of Expertise for 2018). Due to the simplified process involved in preparing […]

The new INSIGHTS Middle East Call Centre Awards category seeks to recognise companies and individuals who have found unique and creative ways to solve challenges they have faced in their call centre work environment, delivering verifiable value and business-enhancing results in the process. INSIGHTS has identified 22 “categories” to which it would like to receive […]

The INSIGHTS Middle East Call Centre Awards ’17 Gala Dinner takes place during the Middle East Call Centre 2017 show in Dubai on May 16. Now in it’s 12th year, the competition continues to shine a light on the region’s top call centres and in particular the key personnel who are driving improvements and excellent […]

World-Class Speakers To Add Their Authority To MECC ’17 Conference Visitors to the Middle East Call Centre 2017 (MECC ’17) web site at www.insights-me.com/mecc can now view the profiles of the main speakers to be involved in the Main MECC ’17 conference and supporting workshops. With most of them making their Middle East debuts, delegates […]

Achieving “Higher Customer Satisfaction” is the main regional contact centre goal. Momentum for the MECC ’17 event, the most important annual meeting for the region’s call centre professionals, continues to mount and with many show details now decided, the show web site of www.insights-me.com/mecc will start to have a much fuller look over the next […]

1. You Won’t Want To Miss This One – MECC’17 – May 16-17, Dubai. The dates for this year’s MECC ’17 event have been set as May 16/17 and, with preparations and planning now in full swing, participants can rest assured that this year’s MECC ’17 show will be both different and more impactful than […]

Smart Link Contact Centers, a leading business process and contact centre outsourcing provider in Saudi Arabia, announced that Eng Safwan Al Khatib, Managing Director of Smart Link was honoured with Lifetime Achievement Award at the Middle East Call Centre Awards (MECC) 2016 held in Dubai recently. Eng Safwan Al Khatib received the award for his role […]

Smart Link Contact Centers, a leading business process and contact centre outsourcing provider in Saudi Arabia, today announced that it has received two prestigious awards at the Middle East Call Centre Awards (MECC) 2016 held in Dubai recently. Smart Link’s efforts were also recognised as their clients – Saudi Arabia’s Human Resources Development Fund (HRDF), […]

The INSIGHTS Middle East Call Centre Awards ’16 competition reached its conclusion recently in a fun-filled Gala Dinner evening held in Dubai. The INSIGHTS Awards competition is an annual event that is now in its eleventh year and has seen the competition grow from just 3 winners in 2006 to a multi-faceted format that distinguishes […]

Everybody likes winning Awards but what do you do if you suddenly realize that you have left it too late to enter into the annual INSIGHTS Middle East Call Centre Awards event (as is now the case with March 31 being the submission deadline day this year) Well, some time ago, INSIGHTS introduced the FLAGS […]

INSIGHTS, the region’s premier contact centre and customer experience specialist, has announced a new conference to kickstart the era of “effortless customer experience” in the region, and in particular to help Middle East organisations get plans and priorities in order for this major new business trend. According to INSIGHTS’ president, Dominick Keenaghan, “many regional organisations […]

The 2016 INSIGHTS Middle East Call Centre Awards competition is now in full swing and applications are coming in at a steady rate. For those still considering the event, do remember that a key way to ensure a good submission is for you and your team to start filling in the submission document (plus completing […]

Hi and welcome to the first issue of the MECC ’16 Countdown newsletter, your monthly journal to keep you abreast of industry developments and the latest news from the region’s most important annual contact centre event, the Middle East Call Centre (MECC ’16) 2016 show to be held in Dubai from May 31 – June […]

The INSIGHTS Middle East Call Centre Awards 2016 competition recently held its annual Awareness Day on Jan 28 and the Awards submission preparation process is now in full swing in multiple call centres all around the Middle East; here call centre managers and their teams are busy preparing their answers (and the necessary supporting documentation) […]

The INSIGHTS Middle East CX Awards are modelled on the INSIGHTS Middle East Call Centre Awards, the only truly analytical and peer-driven competition in the Middle East. Competitors can enter the competition, secure in the knowledge that their submission will be scored by industry professionals using a rigorous internationally-acclaimed marking scheme. The Middle East CX […]

Smart Link BPO Solutions and Contact Centers, a leading business process and contact centre outsourcing provider in Saudi Arabia, announced it has received four prestigious awards at the Middle East Call Centre (MECC) Awards 2015 held in Dubai recently. The company’s efforts were also recognised as their customers – Saudi Arabia’s Ministry of Labor, National […]

The INSIGHTS Middle East Call Centre Awards 2015 submission preparation process is now in full swing and in multiple call centres all around the Middle East, call centre managers and their teams are busy preparing their answers (and the necessary supporting documentation) to the not insignificant number of questions that make up a complete submission. […]

The INSIGHTS Middle East Call Centre Awards 2015 competition got off to the perfect start this year with the inaugural (and free-to-attend) Call Centre Awards ’15 kick-off event held in Dubai on Jan 18. The aim of the event was to help competitors understand more about how the competition works and how they can improve […]

Yes, we don’t know where the time has gone either, but next May 12 will see the 10th anniversary of the beginning of the INSIGHTS Middle East Call Centre Awards competition. From those humble beginnings of just 3 Awards and a handful of entries we are now looking at over 10 times as many Awards […]

The INSIGHTS Middle East Call Centre Awards 2014 competition reaches its climax at the annual Gala Dinner in Dubai on June 8. The winners have already been decided by the judges and everyone will get to hear the results that evening in a function marked by entertainment & much elation. As in recent years, the […]

The Awards have reached the nominations stage. As in all competitions there are winners and losers and some call centres will shortly receive the news that their submissions did not make it to the nominations stage (normally 3-5 submissions make it to the nominations stage in each category). These organisations, as has been demonstrated by […]

We are delighted to report that the INSIGHTS Middle East Call Centre Awards 2014 competition has witnessed its large ever number of initial applications and its largest ever number of completed submissions. As such the judges will have to work overtime over the next few weeks to mark the submissions and prepare others for the […]

Applications for this year’s INSIGHTS Middle East Awards ’14 competition are pouring in at present and all the signs are that we will see the biggest set of entries to date. For those considering entry, we would like to remind you that preparing a submission is a non-trivial process and making an application on March […]

Participation in the annual INSIGHTS Middle East Call Centre Awards competition has proven to be a very worthwhile initiative for any regional call centre/help desk/outsourcer and, even if the final result is not always as expected, participating organizations wholeheartedly agree that the submission process itself allows for increased analysis, new thinking, team building and multiple […]

The region’s premier Call Centre Awards competition will be open for applications in a matter of weeks. INSIGHTS, the organizers, are looking to include even more regional participation in the judging process this time around and will shortly announce the format changes alongside some adjusted procedures, timelines and brand new categories. On the timeline front, […]

INSIGHTS Middle East Call Centre Awards Competition is the undisputed regional benchmark for remote customer interaction success. Not only is it widely acclaimed as the most comprehensive, rigorous and strategy-aligned contest of its type in the world but the process of preparing a submission is proven to enhance outcomes and performance in areas such as […]