Solution

To resolve this problem, eject the disc and restart the Xbox One console:

Eject the Blu-ray Disc from the console.

From Xbox Home, with Blu-ray in the big application tile, move the focus to the Blu-ray tile, and then press the Menu button on your controller.

Select Quit. If "Quit" is not available, the app is already closed.

Press and hold the Xbox button in the center of your Xbox One controller to open the Power Center.

Select Restart console.

Select Restart.

Note If the console appears to be frozen, press and hold the Xbox button on the console for about 10 seconds until the console turns off. After the console shuts down, touch the Xbox button on the console again to restart.