Holiday Entitlement: 28 days holiday (pro rata) has been included in hourly rate above. Holiday pay will be specified separately on your payslip

Flexible Working Hours: A range of contracted hours are available, both full and part time. Weekends and bank holidays are standard working days.

Hours will be rostered by the Site Manager

Job Role

The Customer Activity Administrators role is to provide an efficient, helpful and effective front of house service that is adaptable to customer needs. You will provide a first point of contact when customers arrive. Process bookings, check in and complete all relevant paperwork. Welcome returning customers with enthusiasm celebrating their achievements. Maintain a clean and attractive Cabin, promote retail sales, and provide administration support.

The main focus of this role will be customer care, administration and ensuring guest satisfaction. Additional duties will include: local marketing, retail sales and merchandising, reconciling customer paperwork and the end of day takings.

Main Duties and Responsibilities:

Customer Service:

Assist with customer enquiries & bookingsWelcome customers and prepare them to take part on the courseEnsure all Go Ape participants: Complete a risk acknowledgement/disclaimerComply with company rules on height, weight, age and medical conditionsAssisting participants where necessary to minimise customer complaints and maximise customer satisfactionCarrying out emergency drills in accordance with company directives and trainingMaintaining all records and registers including the radio log and daily report

Financial Management

Operate the till and take receipt of paymentsEnsure all cash, cheque and credit card transactions are completed according to PCI and company directivesBank payments, as requested by the Site or Duty Manager

Marketing & Site Development

Market Go Ape as required by the Site ManagerMeet communication standards set by Go Ape ManagementBusiness development in conjunction with managementBuild and maintain good working relationship with key parties including:Go Ape personnel, landowner's representatives, Altus, contractors, members of the public, customers, HSE and Environmental Health Officers, insurers, course inspector and the press

Health and Safety

At all times, and in accordance with company procedures and training:

Comply with all health and safety policy, measures and legislationFollow all Health and Safety procedures and safe systems of workEnsure your own safety and those with whom you are workingUse equipment in a safe manner as trainedMaintain the security of site, cabin and equipmentAssist with Risk Assessments and Method Statements where requiredApply first aid when necessary appropriate to your skill levelReport and recording all accidents, significant incidents and rescues correctlyReport all safety matters to the Site or Duty ManagerKeep up to date with the First Sight file

Personal Protective Equipment (PPE)

Check PPE each time it is issued to and returned by a customerFit and remove customers' PPE correctlyFit chest harnesses where appropriateInspect and maintain site, PPE and other safety equipment, ensuring it is in good orderEnsure site PPE is correctly serviced, reporting all faults where foundMaintain the PPE and equipment records as required

Personal Professionalism

Read and comply with the Company HandbookVisit and work at other Go Ape sites and attend training, as required

Person Specification

Essential

Experience of working in a customer-facing environmentExperience of cash handling and use of PDQ machinesA 'customer comes first' attitude with drive and enthusiasm to achieveExcellent interpersonal and communication skills with a high standard of personal hygiene and appearanceHigh energy levels with a cheerful disposition and the ability to work under pressureAdministration and IT skillsMust be an enthusiastic team player and be able to work with other colleagues in a dynamic working environmentSafety conscious, with a professional outlook, able to work under own initiative without supervisionMust be able to demonstrate attention to detail and diligently follow company proceduresOwn transport (able to get to and from site under their own steam)To live within 1 hour's commute of Site

Desirable:

To have visited a Go Ape site and/or interest in the outdoorsMarketing and sales experienceExcellent telephone mannerExperience with working with Corporate clientsHealth & Safety experienceExperience of stock taking and orderingBasic First Aid Certificate