Delivery

Delivery and Returns

We offer a selection of delivery options to suit you, and because we regard your purchase as precious, we prefer to use services that require a signature on delivery. Although there are a range of delivery timescales below, we make every effort to ensure that you have your purchase with you as soon as possible.

Service type

Destination

Cost (£GBP)

Timescale

Royal Mail 1st Class Signed-for (orders over £50)

UK Domestic

Free

2-5 working days

Royal Mail 1st Class Signed-for (orders under £50)

UK Domestic

£5.95

2-5 working days

Royal Mail SPECIAL DELIVERY Guaranteed by 1pm (order before 3pm)

UK Domestic

£9.99

Next day (not Saturday)

Royal Mail SPECIAL DELIVERY (SATURDAY) Guaranteed by 1pm (order before 3pm Friday)

UK Domestic

£12.95

Order Friday, receive Saturday

International (orders over £100)

Rest of World

Free

7-14 working days

International (under £100)

Rest of World

£20

As above

In the unlikely event that you wish to return or exchange your item, the following terms apply:

ReturnsOur policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To arrange your return please call 01451 833509 or email: enquiries@thecotswoldtweedco.co.uk with your order number, proof of purchase and details.

Please do not send your purchase back to the manufacturer.

Refunds Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds If you haven’t received a refund yet, first check your bank account again.Then contact your credit card company, it may take some time before your refund is officially posted.Next contact your bank. There is often some processing time before a refund is posted.If you’ve done all of this and you still have not received your refund yet, please contact us at enquiries@thecotswoldtweedco.co.uk.

Exchanges We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at enquiries@thecotswoldtweedco.co.uk and send your item to: St Edwards Lodge, The Square, Stow-on-the-Wold, Gloucestershire, GL54 1AB.

GiftsIf the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over £50 you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.