HP Probook 450 Fingerprint Sensor with Windows 10

Q:HP Probook 450 Fingerprint Sensor with Windows 10

Hello, I have recently purchased a HP ProBook 450 G2 with Windows 8.1 being preinstalled and the possibility to install Windows 10. So I did, but shortly after the installation has finished I realized that the login with fingerprint, respectively the fingerprint function in general, does not work anymore with Windows 10 so this function which I actually paid for became useless.I tried installing HP ProtectTools etc.. but I couldn't find anything for my Notebook model. Also my hotkey for birightness and mute key are not working, i have download the drivers and it aint works.Sometimes i face no voice when i plug headphones. Also i sometimes face that my system shows some graphical lines when i turn my sytems that seems LCD issue, dont know why i am facing these issues with windows 10. When i connect my phone to the USB port, and the lid put down after sometime it aint strat my laptop. Then i have to remove and plug again the battery to start work. Is anyone having the same problem with this model, or is there any solution? Please help

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Preferred Solution:
HP Probook 450 Fingerprint Sensor with Windows 10

I recommend downloading and running DAP. It can help sort out any driver and firmware related issues on your system

It's worked out well for many of us in the past.

You can download it direct from this link http://downloaddap.org. (This link will open the download page of DAP so you can save a copy to your computer.)

Hi, I'm a happy owner of a Dell E5270 and on The base plate there's a fingerprint sensor. However, when I install the recommended drivers there are no biometric devices. What is visible (in device manager) is Dell Control Vault w/o fingerprint sensor. Is it possible that there is a sensor but that The system lacks the optional fingerprint unit inside the laptop housing? There are no exclamation Marks in the device manager.Secondly I've found the Dell DW5811E 3P10Y wwan card for the dell e5270 at a bargain price but i would like to know where to finf the cables in the housing? .

I am using win 8.1 (fully updated) and used to have working fingerprint logon. Now it stopped working. Suddenly I can not use Lenovo Fingerprint Manager Pro (V 8.01.42(x64)) anymore. Whenever I try to start the application, it asks me for my Windows password, but then responds - "The device is not connected to the computer. Please insert the authentication device." OTH, in the device manager, under Biometric devices, I see Synaptics FP Sensors (WBF) (PID=0017) Also windows fingerprint sign-in option is greyed out. Any hints, what can I check?

Something is weird with the fingerprint sensor. When it works, it works instantly and recognizes my fingerprint right away, no matter which part of the finger I use. The problem is that it's *constantly* forgetting my finger. It'll work fine, then I'll close my laptop and come back in a little bit and it doesn't work at all...fails three times and have to use my PIN. Once that happens it doesn't work again, at all, until I re-enroll my fingerprint at which time it works perfectly again for some time. I end up having to re-enroll once or twice a day. Lenovo Vantage pulled in a new version of the driver package today but it didn't help...the issue just happened again. Anyone know what the cause might be?

I am using Windows 10 on a laptop hp 4540s. Fingerprint sensor worked properly, but today suddenly stopped working. Even in the device manager will not be displayed. Please help me

A:Windows 10 fingerprint sensor problem

Hi @Meysam98?, You may try to install below-mentioned driver: Validity Fingerprint Sensor Driver http://h20564.www2.hp.com/hpsc/swd/public/detail?sp4ts.oid=5229456&swItemId=ob_125839_1&swEnvOid=415... I hope that answers your question. I am an HP employee, the opinions expressed here are my personal opinions, not of HP. Make it easier for other people to find solutions, by marking my answer ?Accept as Solution? if it solves your problem. ***Click on "Thumbs up" button to the left side of my post to acknowledge the post ***

Dear All, I am coming to you today as I already tried many (maybe all) of the suggested solutions posted on this forum.Unfortunately, I never managed to get a proper, working install. After updating to windows 10 (Auto update from windows - Online) the Validity Fingerprint Sensor (VFS451) just stopped working. When trying to uninstall VFS driver using device manager, the biometric will dissapear from the device list. After restarting, the biometric will show the Validity sensor as if nothing happened, same driver version (2.3.0.0) and same driver details???. Tried updating, manually uninstalling, third party drivers (Lenovo) etc... without success. I never got to the point where Windows Hello would show up and let me configure the sensor.Hope someone has a solution, at least to uninstall the driver as it seems to be the main problem. Many thanks in advance for your time and advice. Olivier

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A:Validity Fingerprint Sensor and windows 10: Not working

Olivier i see did not work Check your windows 10 Features for the Framework installation Update the Frameworks Install the HP ProtectTools Security Manager ftp://ftp.hp.com/pub/softpaq/sp63501-64000/sp63727.exe

After upgrading my OS from Win7 to Win 10, Authentec Fingerprint sensor stopped working after few days. I tried Reinstalling the driver, but that doesn't work. Is there an updated driver that would work?

I have a validity fingerprint sensor on my zbook 15 G2. I'm using it for windows login authentication. I have an application that is windows biometric framework aware. It appears that the validity driver doesn't support WBF. Anyone know if it's possible enable WBF using the HP supplied driver?

A:Windows Biometric Framework with Validity Fingerprint Sensor

HiGot the same problem (using LASTPASS) witg my new ENVY 17-n101nf..Fingerprint sensor is not recognized by LASTPASShave you get this problem solved ?thanks for your help Xavier

I my x230 thinkpad, fingerprint sensor is not detected.I Installed Fingerprint Sensor Manager and tried, it says Fingerprint sensor is not detected.I also checked in BIOS under security, there its enabled. When i press reset data, its showing error has fingerprint sensor not attached. In IO Access also its enabled properly.I also tried with ThinkVantage software. again its not detected and showing error as E7210005.g1f813ww.exe, g1f814ww.exe, ls4c71a2.exe and ls4c73a2.exe are the applications i tried.Pls help me to solve this.

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A:Fingerprint sensor is not detected in X230 , Windows 7 64bit

Hi,I am also facing similar issue.Where you able to resolve this issue ? Lenovo team doesn't seem to have answer to this. With RegardsGirish

When I try to logon; Windows looks like the fingerprint Windows Hello works but it doesn't. It ask for my pin which doesn't work either. Only my password works. I used to be able to use my finger for everything. Now I can't. It recognizes my finger but just won't logon. If I try a different finger it says wrong finger.

Dear All, I am using HP Elitebook 8440P with Windows 10 Aniversary build 1607.But HP ProtectTools Security Manager not support for windows 10. so, I´ve tried install the HP Client Security Manager but I get an error on Powershell near the end of installation, Error 1722.Have you any solutions for my problem? Many thanks in advance for your time and advice. Duy An

Hello everyone. The driver for fingerprint sensor is missing from device manager, lenovo update manager and windows update says everything is up to date. I've tried the validity fingerprint common driver from lenovo website.I've updated the BIOS.I've updated the chipset.I've tried lenovo diagnostics. and the driver is not discoverable. please help.

Having the fingerprint Windows sign on is nice, but so far I see no other references to using this sensor to validate sign-on into websites, etc. Is the fingerprint sensor here only good for one function, Windows sign-on? If not, how do I set up the sensor to be used with other apps and web browsers?

A:Can fingerprint sensor on Inspiron 5570, on Windows 10, be used for something other than Windows sign on?

WJKOMO,Unfortunately, it cannot be used for anything else It is only for Windows sign on.

Hi all, I'm having issues trying to use the fingerpint reader. Notebook is an HP Probook g2 640 and I've instaled the drivers suggested by HP in the Support forum (Synaptics WBF). Anyway, when I try to run the Synaptics app, this is the error. "The Digital fingerprint reader is not detected. Please make sure the sensor is configured correctly and try again". Also, in the Device Manager, I cannot find any "Biometric" information. Do I need to install any other driver from Windows 7 first? Any help will be appreciated. Cheers

The built-in fingerprint reader on my HP ProBook 440 G3 laptop is not working. I installed the lastest versions of both [HP Client Security Manger] and [Synaptics Mouse Driver]. I also updated the BIOS. The problems seems to be that Biometrics is absent from the Device Manager. Even when I entered BIOS on startup, I could not find options to enable Biometrics. Nothing seems to work. Please help!

I was very kindly helped by Aca Candy recently with a blue screen problem. Unfortunately I had to have my laptop reformatted. Now for some reason I cannot use the fingerprint sensor. I try to open the program but no luck. I am running vista business, software program is ATSwpNav and I have a Lifebook P7230.Incidentally as the notebook is only now 2 months old I did try the supplier an internet seller called Laptops Direct in the UK, they are a total waste of space! Looks like I am on my own??Anyone wishing to help would be most welcome

Hi. Help me to add one user fingerprint data to diferent OS in one laptop.So, i have - HP elitebook 8470p - Synaptics FP Sensors (WBF) (PID=003d) - two OS Win7 and win10 (i can select only one to load) - same user for both OS First i add 2 fingers in one OS, and it work.Next i try to add same 2 fingers to other, but "error - finger already regested". It's mean that theris some other user (i am , already added by other OS) who have the same fingerprints. And i can add it again. I try several times to fix it.but no result. In the begining was different fingerprint sensor driver and HP securiti software in OSes.Then i install same to both.Make reset fingerprint sensor in bios and delete all fingerprints in hp security.But still no result... This is my curent driver and software:sp72896 Synaptics WBF Fingerprint Driversp74101 HP Client Security Manager (American, International) P.S. in other laptop i have 3 OS!!! Win7+Win7+Win7. And no troubles with fingerprints. One user for all OSes.

Hi I used to use fingerprint basically every day and now it stopped working. Not sure if it was after any sw update because it happens automatically. Sometimes it requires computer reboot that I am forced to do but if there is no restart required I guess I have no notification that there was any sw update. I downloaded latest Fingerprint driver from lenovo site but you can see the result below. I am on Windows7 64 bit. Thank you R

Solved! Go to Solution.

A:Fingerprint sensor is not detected

Hi Cimenta,

Welcome to Lenovo Community Forums!

I?m sorry to hear that fingerprint reader in your Lenovo ThinkPad is not getting detected properly.

Could you please check whether fingerprint reader is enabled in BIOS? Also, reset the internal finger print data in BIOS and check.

Hope this helps! Do post back if issue persists.

Best regards,Mithun.

Did someone help you today? Press the star on the left to thank them with a Kudo!If you find a post helpful and it answers your question, please mark it as an "Accepted Solution"! This will help the rest of the Community with similar issues identify the verified solution and benefit from it.Follow @LenovoForums on Twitter!

Hi all,I bought the laptop with Windows8 on it. At the time the login via fingerprint worked quite well, sometimes the sensor was not blinking and using it nothing appened...at the end of the day I had to use the login via password.I week ago I updated my OS to Windows 10, since then the fingerprint login is not available any more (the sensor does not blink...)..let's say it works 5% of the times.This is quite annoying. Do you have any suggestionthank you in advanceMatteo

A:After startup the fingerprint sensor is not available (does ...

humm not sure if i got it .. but if you upgraded your windows to 10 .. you need to re install the fingerprint driver i had this issue on my laptop i installed the latest driver and its working

I have a 3 month old L460; the fingerprint sensor has been sketchy from day one - I often had to select ?alternate log in?, and then return to the fingerprint log in to get it to work. But tonight it refuses to read the sensor at all. And since I never actually set up a log in password, I can?t get into the machine to check drivers, etc. Any suggestions??

The sign in options settings are not showing an option for fingerprint set up or even the Windows Hello setup option. I have installed the validity fingerprint sensor driver but even then the problem is same.

I have a ThinkPad T460s and recently the fingerprint sensor stopped working. It would not light up at the log in screen. I removed the saved fingerprint and tried to re-add it but after it I put in my pin, it does not prompt me to input my fingerprint. It the cursor just spins. At that point I reinstalled the drivers and ran the latest windows updates. Still the same issue in addition to another. Now I also have the option to remove a fingerprint, when I click remove, it does nothing. I have updated every system driver as well as BIOS. I have removed fingerprint data from the BIOS. I have tried enabeling and disabling Windows hello from Group Policy. I tested it on a seperate user account and it is working on that account. Any help would be appriciated, I can provide further detail if needed.

Recently my omnipass fingerprint swipe for my passwords isnt working. the program doesnt open when i try to open it or when my computer starts. also, the button inbetween the left and right clicker on my laptop, the button that can be pressed to scroll up and down, isnt working either. These both happened after the same restart. Thanks

The following updates have been aborted:> Avenge MicroDefs25 SavCorp10 has 1 aborted update(s).Reason:LU1847: LiveUpdate could not determine if there is an update for this product because the update list for this product is corrupted.

So I have an HP Envy 15 j111tx.I have Windows 10(64-bit) installed on my computer, I want to log on to my computer by using the fingerprint scanner, but it won't work. I will swipe my finger and it won't even light up. I don't know what to do and I dont want to do something to make it worse. PLEASE HELP!!!!HP Envy user

I recently refreshed my pc which led to unistalling of my fingerprint sensor of my laptop.!!! Now I am not able to find the driver for my fingerprint sensor. Any help will be highly appreciated.!!!On the uninstalled apps the information about the driver is as follows:Validity WBF DDF-Validity Sensors, Inc.-4.5.228.0

Hi!Here is my first post. it's related to fingerprint sensor. Machine is a T570 "out-of-box" with Win 10 PRO. I ran MS Windows updates then Lenovo updates through Lenovo companion program.I notice after applying proposed fingerprint driver (Synaptics Metallica MOC touch FP driver - V5.2.3515.26) sensor doesn't work anymore ... To log in I'm forced to use the PIN code or password way. Sensor no longer recognizes my finger. In fact it is the sensor itself that is no longer functional (no light). Obviously before I tried to configure the sensor again but without success ... Using the previous driver through drivers manager, everything works again (5.2.3512)Has anyone had the same problem? Thanks in advanceRegards

Neither the fingerprint sensor or the HP SimplePass software are working after a recent Windows 10 update. Tried updating, repairing, reinstalling both the Validity Sensor driver as well as the SimplePass software but it still does not work. Read many posts in these forums and tried various suggested solutions but none of them solved the problem.

I've been trying to figure out how to get my fingerprint sensor working but have run out of luck. I'm hoping for someone to go through it with me step by step. Below is the problem I keep having. Everytime I swipe my finger to setup it up, it always say that. The driver is also updated.

Hi all! I just got my 6st gen Carbon X1 - beautiful device, I'm loving it. BUT! Out of the box the fingerprint reader didn't work properly. Kept disconecting. So I updated WIN 10 and installed all the drivers plus the BIOS. Now, under the Device Manager, it just says "This device cannot start (Code 10)". I tried reinstalling the drivers, manually and through Vantage - no go. I keep reading that this turns up as a problem sometimes, but most people solved it through driver reinstalls. Doesn't work here. So, before I return it - any ideas? Thanks.

I have contacted with customer care many times....but no response was given . And I also visited service center chandigarh and they said that the scanner will be replaced and it'll take 4-5 days. But due to shortage of time i was not able to give them the laptop for repairing. This is in onsite warranty , so kindly replace this scanner and do needful .Divesh Gupta[edited]

A:Fingerprint sensor not working

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post serial numbers and case details.If you are unfamiliar with how the Forum's private message capability works, this post has instructions.

I've been using the new 6th gen X1 Carbon for about 2 months now. All of a sudden today, my fingerprint sensor does not work. When I turned on my laptop, I tried using the fingerprint sensor for log-in. The sensor won't even flash (orange for failed, white for success). Did anyone have this similar issue? How do I fix it?

I've been using Yoga 720 15 about a week and Synaptics fingerprint sensor worked well. Recently I tried to use it to log in, but there was no sign of Windows Hello working. I tried to look up in settings, but it says that Hello is not supporting on this device. Device manager, however, shows that sensor is fine, no exclamation points or something indicating a problem. I tried to update fingerprint driver, but no use Has anyone faced the same problem?

I got an acer travelmate 6465WLMi running 64-bit Windows 7 and after some digging around I managed to get the smartcard and 4 in 1 cardreader to work with drivers from a different travelmate.Only problem I have now is that I can't find any 64-bit drivers for the fingerprint sensor. When I went to check the first time device manager showed it as an SMSC fingerprint sensor but checking their site didn't help at all, does anyone know a working driver?

*edit*minor update :http://www.authentec.com/win7beta64.cfm didn't work although one site mentioned they're used in acer laptops...guess not in mine

sir/mam i download and install the Validity Fingerprint Sensor Driver2.1.0.2 Rev. A from your website File name:sp45217.exeafter installation it says you have to restart your computer then doesn't happen any thingplease tell me what to do

My fingerprint sensor does not work any longer after update to Win10-64 Version 1607. I am using the latest Win10 build, the latest BIOS Version 1.15 and the latest version of the fingerprint sensor driver (Synaptics Metallica Touch Fingerprint Driver) Version 5.1.311.26 from 14.7.2016. Uninstalling the driver completely and re-installing it helped for one reboot to re-activate it, but this is no stable state, the fingerprint sensor is unavailable after the next reboot. Surprisingly the fingerprint sensor is still offered as a logon option, although iinactive. Soon thereafter there is a message during the final stage of the reboot ('there has been a problem...') and it's completely gone and completely gone. Obviously Win10-64 Version 1607 and the fingerprint driver does not like each other. Any solutions available?

Summary: Fingerprint Seonsor not starting. Troubleshoot says driver is alright Details: I received an alarm from Windows Defender saying there is a device driver issue with my laptop a couple of days back. (Image 1) in attachment. On checking the device manager it shows that the device could not start with an Error Code 10 (Image 2) and the driver is up-to-date (Image 3). I contacted Lenovo Support and they simply gave me the link to the drivers again (kind of pointless when the drivers are already up-to-date) but it changed nothing. Windows Settings show that Windows Hello is not available for the device (probably because it can't detect a fingerprint sensor) at all (Image 4). I have tried uninstalling and reinstalling the device. Have tried disabling and enabling it. Drivers reinstalled. Nothing has worked so far. Anyone else who faced such an issue and was able to resolve it? Please help.

I have two week old X1 Yoga (20FQ) and the fingerprint sensor seems to work very unstable. It worked fine for a while and and suddenly in Windows 10 login it didn't work at all. It seems to read multiple times as when I put my finger close to sensor it immediately gives "Too many failed attempts" message and asks to login with PIN-code. I removed the device and re-installed the latest drivers from Lenovo support page and it worked again for two days. And now again I cannot login using fingerprint sensor. As the issue was resolved for couple of days with reinstalling the device, it might not be a HW-issue. Is there any good diagnostic tools available or is there a place to change the sensitivity of the sensor? Many thanks in advance for all the help!

Hello there. Can someone please help me in my attempt to get my fingerprint sensor operating correctly. I think I have the drivers, however, there doesn't seem to be any way to launch an install program or setup the sensor for use. Please help...I have heard something about "credentials manager" but I can't find that either and also "protech tools" another file/program I just don't seem to have. Please help ???

A:Help w/ fingerprint sensor; HP Compaq 6910p...

When did the problem begin, for you? From the onset, and if your computer is new, I suggest that you call HP.

Did you install OS & software from HP disks, or use HP's system recovery, or a set of HP recovery disks?

What is your firewall?

IBM Thinkpad, now Lenovo Thinkpad laptops with fingerprint sensors failed, 18 months ago, with Zone Alarm. About a yr after switching to XP's FW, the finger print reader stopped working. I called Lenovo. They determined that the reader was working, but the software was not working. They offered advice, which failed. AND, because the problem was software, the problem did not warrant a visit by an IBM / Lenovo tech.

You are not alone. Hopefully, this HP forum will help you. http://h20000.www2.hp.com/bizsuppor...957&prodSeriesId=3357377&tx=6910p fingerprint

I've Tecra M5 with Windows 7, and I'm trying to set fingerprint software (protector suite QL) but old version is not compatible and new (taken from Toshibas site) don't work. It just says "cannot find fingerprint sensor device code 0xe7210005". hardware is integrated.

In system is unknown device ACPI\TOA620A but it can't be updated. Windows don't find drivers and loaded packet (driver_fingerprint_upek_TC00237700A) or (2.19C_package) has no driver that would fit?

A:Tecra M5 - Cannot find fingerprint sensor

Hi karikana,

Have you removed the old version of fingerprint software before you installed the new version? Remove it in control panel > uninstall programs and remove the software before you install the new one. Also use a registry cleaner like Ccleaner to clean the registry.

Lenovo yoga 900-13isk Bios c6cn39ww, I have been having trouble using the laptop, as soon as I move the screen it will go off, if I slowly move the screen back to a certain spot it will show again. it as if I just dim the screen, if I hook up an external monitor it works fine. what I've done so far, removed and reloaded the complete computer to factory, no help, I then removed the battery - reinstalled and again same problem., next I read the ribbon cable might be loose, I removed the back and moved the ribbon and did not get any flickers on the screen so My thoughts are the ribbon cable is good. I then re installed the lenova drivers and I'm having no luck repairing. I then ran the lenovo diagnostic, all passed until I got to Accelerometer interactive test it failed (9s)??? the error is unexpected values read from the sensor.and Gyrometer interactive test failed (39s)?? unexpected values read from the sensor.. I'm not sure what the 9s or the 39s stands for.also these test were run while the external monitor was connected in extended screen mode. nothing on the laptop monitor back light on just no desktop, the external monitor was perfect..Ideas appreciated. this laptop has been great its been used very little, basically just to read the paper in the morning, never droppedthank you