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Our credit and debit card payment facility is down

Apologies for the inconvenience. We're experiencing some technical issues right now that are preventing credit and debit card payments from being processed. We're working on it! The problem will be resolved by 6 am Thurs 28 Feb. Payments can still be made via BPay (Biller code: 130112).

Centralised hot water for apartments

We provide many apartment blocks and buildings across the country with centralised hot water - where all the apartments in the block get their hot water from the same source.

Each apartment has its own meter though, so you’re only ever charged for what you use. Read more about some of the factors that can affect your hot water use in our hot water meter brochure. In some buildings we also supply unmetered gas to cooking appliances, BBQs and central heating – and these are always shown as a separate charge on your bill.

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Moving in?

If you’re moving into a new apartment where we already supply centralised hot water, you can open an account with us and have your hot water connected below.

Understanding your agreement

Need a hot water system at home?

If you’re interested in getting a hot water system installed in your home, we have a great range of electric, heat pump, gas and continuous boost systems available. Our experts will help you pick the right system for you and will arrange for it to be installed.