Montessori Inspired Toys

What makes a Montessori inspired toy?

Montessori is a teaching philosophy developed my Maria Montesstori, who thought that children's education should be an 'aid to life'. A researcher in child development, Maria developed specially crafted learning environments where children are able to respond to their natural tendency to love learning.

The Montessori philosophy encourages children to engage in spontaneous, purposeful activities. Children progress through their learning at their own pace and rhythm, in tune with their own capabilities.

Toys that support the Montessori philosophy generally are:

simple toys. This allows the child to focus on the core learning of the toy. Take for example a simple shapes puzzle. The child can focus on the development of fine motor skills and shape recognition without being distracted by lots of other, unimportant elements.

based in reality. Before the age of 6, children have trouble determining reality from fantasy. To develop real imagination and a secure connection with their world, they need to first learn about what the world really is like. Their toys should reinforce that.

made from natural materials whenever possible. A rattle made from wood or metal will give your baby much more information about their world than a plastic one. The metal is cool to touch at first and then warms in their hand. Wood can also provide a variety of natural textures.

functional and constructive. Toys should require the child's participation and action for use. The best toys for our little ones’ development allow them to explore their own will, decisions and ideas.

The Name a Shape Flower is perfect for encouraging fine motor skills as well as colour and shape recognition.

Materials: All Qtoys are made of plantation timber using non-toxic materials

What are the impacts of COVID-19 on shipping?

We are still working to have orders processed and shipped as quickly as possible (orders placed before 10.00am AEST will be processed same day or next business day if ordering on a weekend). However, there are scanning errors and delays occurring with Australia Post. We therefore recommend allowing more time for delivery at present. In addition, Australia Post's signature on delivery service has changed.

Orders placed before 10.00am AEST will be processed same day. Orders placed on weekends or public holidays will be processed next business day. However, there may be delays during busy sale periods so please allow a little extra shipping time in that case. If your order contains a pre-order item, see below for details on pre-order shipping.

What if I ordered something on pre-order?

If you ordered an item on pre-order we will ship it as soon as possible after we receive it into stock. We will note in the product description when we expect that to be. If you order items that are in stock at the same time, we will hold those items and ship your entire order once your pre-order item(s) come into stock. If you would like in stock items shipped separately, please order pre-order items in a separate transaction.

How do you ship items?

We ship via Australia Post with tracking as standard within Australia.

Excepting dummies (which we can't accept for health & safety reasons), we will gladly exchange items in your order or provide you with a store credit, provided you follow the usual sort of return conditions as set out below.

To be eligible for an exchange or credit:

(1) your item(s) must be unused, unworn (if applicable), with all tags and original packaging still intact and in saleable condition;(2) not be a sale item; and(2) your returns request must be submitted via our Returns Portalwithin 7 days of receipt of your order.

Upon receipt, we will review your return request and, if approved, we will provide details on how you should return your items. We note that you should:(a) package your item(s) appropriately to ensure they will not be damaged in transit (any damage during transit will be your responsibility as we are unable to accept returns for items that arrive damaged); and(b) use a tracked service with insurance, as we are unable to accept liability for return parcels not received by us.

Once we receive your return we will process it within 5 business days.

You will be responsible for the cost of shipping the returned item(s) and any exchange items, but you may be eligible for refunded shipping if you paid via PayPal - for more information on PayPal's Refunded Returns Shipping Policy click here.

A $9.95 reshipping fee will be applicable in the event you would like an exchange.

It is important to note that:

1. we cannot guarantee any items you request for an exchange will be in stock at the time of receipt of your return. In the case we will contact you to confirm how you would like to proceed; and

2. we DO NOT provide refunds for change or mind, or other similar circumstances that do not require a refund under the Australian Consumer Law.

Can I cancel my order before it is shipped?

﻿Due to the volume of orders and correspondence we receive we are unfortunately unable to cancel an order once it has been placed. You are however most welcome to return your order for an exchange or credit note once you receive it, utilising the returns process outlined above.

Can I obtain a refund?

If required in accordance with the consumer guarantees contained in the Australian Consumer Law we will gladly provide a refund (or exchange or credit note) and any return shipping will be at our cost. If you would like details on the consumer guarantees under the Australian Consumer Law please see the ACCC resources available here.

For clarity, we note that the following situations will generallyNOTgive rise to a refund under the Australian Consumer Law:

(1) your parcel delivery being delayed by our shipping provider and/or your parcel arriving after the date you required it; (2) an item you receive is a different colour in person to what it appears to be on your computer or mobile phone screen (excepting cases where the item is in fact incorrect - for example, receiving a blue version of a blanket instead of the pink version); or (3) you change your mind about the item or the item doesn't fit or look the way you anticipated (excepting situations where the item is actually faulty of course).

If you believe you are entitled to a refund under Australian Consumer Law please contact us at hello@jackandwillow.com.au and we will work with you to resolve your issue as swiftly as possible.

Non-Approved Returns

If you send us a return that is not pre-approved as noted above, we will contact you to obtain your instructions as to how you would like the item to be dealt with (return to you at your cost or destruction).

Items returned to us without their original packaging and tags or returned due to incorrect address or non-pick up will incur a $14.95 restocking fee, as well as any re-delivery costs.

Customer Reviews

This great wooden shape, size and colour puzzle is perfect for teaching little one's so many things - motor skills, colour recognition, shapes, size, sorting, and so much more.

Materials: All Qtoys are made of plantation timber using non-toxic materials

What are the impacts of COVID-19 on shipping?

We are still working to have orders processed and shipped as quickly as possible (orders placed before 10.00am AEST will be processed same day or next business day if ordering on a weekend). However, there are scanning errors and delays occurring with Australia Post. We therefore recommend allowing more time for delivery at present. In addition, Australia Post's signature on delivery service has changed.

Orders placed before 10.00am AEST will be processed same day. Orders placed on weekends or public holidays will be processed next business day. However, there may be delays during busy sale periods so please allow a little extra shipping time in that case. If your order contains a pre-order item, see below for details on pre-order shipping.

What if I ordered something on pre-order?

If you ordered an item on pre-order we will ship it as soon as possible after we receive it into stock. We will note in the product description when we expect that to be. If you order items that are in stock at the same time, we will hold those items and ship your entire order once your pre-order item(s) come into stock. If you would like in stock items shipped separately, please order pre-order items in a separate transaction.

How do you ship items?

We ship via Australia Post with tracking as standard within Australia.

Excepting dummies (which we can't accept for health & safety reasons), we will gladly exchange items in your order or provide you with a store credit, provided you follow the usual sort of return conditions as set out below.

To be eligible for an exchange or credit:

(1) your item(s) must be unused, unworn (if applicable), with all tags and original packaging still intact and in saleable condition;(2) not be a sale item; and(2) your returns request must be submitted via our Returns Portalwithin 7 days of receipt of your order.

Upon receipt, we will review your return request and, if approved, we will provide details on how you should return your items. We note that you should:(a) package your item(s) appropriately to ensure they will not be damaged in transit (any damage during transit will be your responsibility as we are unable to accept returns for items that arrive damaged); and(b) use a tracked service with insurance, as we are unable to accept liability for return parcels not received by us.

Once we receive your return we will process it within 5 business days.

You will be responsible for the cost of shipping the returned item(s) and any exchange items, but you may be eligible for refunded shipping if you paid via PayPal - for more information on PayPal's Refunded Returns Shipping Policy click here.

A $9.95 reshipping fee will be applicable in the event you would like an exchange.

It is important to note that:

1. we cannot guarantee any items you request for an exchange will be in stock at the time of receipt of your return. In the case we will contact you to confirm how you would like to proceed; and

2. we DO NOT provide refunds for change or mind, or other similar circumstances that do not require a refund under the Australian Consumer Law.

Can I cancel my order before it is shipped?

﻿Due to the volume of orders and correspondence we receive we are unfortunately unable to cancel an order once it has been placed. You are however most welcome to return your order for an exchange or credit note once you receive it, utilising the returns process outlined above.

Can I obtain a refund?

If required in accordance with the consumer guarantees contained in the Australian Consumer Law we will gladly provide a refund (or exchange or credit note) and any return shipping will be at our cost. If you would like details on the consumer guarantees under the Australian Consumer Law please see the ACCC resources available here.

For clarity, we note that the following situations will generallyNOTgive rise to a refund under the Australian Consumer Law:

(1) your parcel delivery being delayed by our shipping provider and/or your parcel arriving after the date you required it; (2) an item you receive is a different colour in person to what it appears to be on your computer or mobile phone screen (excepting cases where the item is in fact incorrect - for example, receiving a blue version of a blanket instead of the pink version); or (3) you change your mind about the item or the item doesn't fit or look the way you anticipated (excepting situations where the item is actually faulty of course).

If you believe you are entitled to a refund under Australian Consumer Law please contact us at hello@jackandwillow.com.au and we will work with you to resolve your issue as swiftly as possible.

Non-Approved Returns

If you send us a return that is not pre-approved as noted above, we will contact you to obtain your instructions as to how you would like the item to be dealt with (return to you at your cost or destruction).

Items returned to us without their original packaging and tags or returned due to incorrect address or non-pick up will incur a $14.95 restocking fee, as well as any re-delivery costs.

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Email

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Customer Reviews

We just love this beautiful alphabet tray set for children’s literacy development. This product is designed for toddlers to have fun with writing and spelling. There are many ways that you can use this product with, from filling it with sand for writing or tracing the letters to prompting words for spelling. The board can also be as a filling board with colour sands or play dough as a fun toy to learn the alphabet.

Materials: all Qtoys are made of plantation timber using non toxic paints and lacquer.

What are the impacts of COVID-19 on shipping?

We are still working to have orders processed and shipped as quickly as possible (orders placed before 10.00am AEST will be processed same day or next business day if ordering on a weekend). However, there are scanning errors and delays occurring with Australia Post. We therefore recommend allowing more time for delivery at present. In addition, Australia Post's signature on delivery service has changed.

Orders placed before 10.00am AEST will be processed same day. Orders placed on weekends or public holidays will be processed next business day. However, there may be delays during busy sale periods so please allow a little extra shipping time in that case. If your order contains a pre-order item, see below for details on pre-order shipping.

What if I ordered something on pre-order?

If you ordered an item on pre-order we will ship it as soon as possible after we receive it into stock. We will note in the product description when we expect that to be. If you order items that are in stock at the same time, we will hold those items and ship your entire order once your pre-order item(s) come into stock. If you would like in stock items shipped separately, please order pre-order items in a separate transaction.

How do you ship items?

We ship via Australia Post with tracking as standard within Australia.

Excepting dummies (which we can't accept for health & safety reasons), we will gladly exchange items in your order or provide you with a store credit, provided you follow the usual sort of return conditions as set out below.

To be eligible for an exchange or credit:

(1) your item(s) must be unused, unworn (if applicable), with all tags and original packaging still intact and in saleable condition;(2) not be a sale item; and(2) your returns request must be submitted via our Returns Portalwithin 7 days of receipt of your order.

Upon receipt, we will review your return request and, if approved, we will provide details on how you should return your items. We note that you should:(a) package your item(s) appropriately to ensure they will not be damaged in transit (any damage during transit will be your responsibility as we are unable to accept returns for items that arrive damaged); and(b) use a tracked service with insurance, as we are unable to accept liability for return parcels not received by us.

Once we receive your return we will process it within 5 business days.

You will be responsible for the cost of shipping the returned item(s) and any exchange items, but you may be eligible for refunded shipping if you paid via PayPal - for more information on PayPal's Refunded Returns Shipping Policy click here.

A $9.95 reshipping fee will be applicable in the event you would like an exchange.

It is important to note that:

1. we cannot guarantee any items you request for an exchange will be in stock at the time of receipt of your return. In the case we will contact you to confirm how you would like to proceed; and

2. we DO NOT provide refunds for change or mind, or other similar circumstances that do not require a refund under the Australian Consumer Law.

Can I cancel my order before it is shipped?

﻿Due to the volume of orders and correspondence we receive we are unfortunately unable to cancel an order once it has been placed. You are however most welcome to return your order for an exchange or credit note once you receive it, utilising the returns process outlined above.

Can I obtain a refund?

If required in accordance with the consumer guarantees contained in the Australian Consumer Law we will gladly provide a refund (or exchange or credit note) and any return shipping will be at our cost. If you would like details on the consumer guarantees under the Australian Consumer Law please see the ACCC resources available here.

For clarity, we note that the following situations will generallyNOTgive rise to a refund under the Australian Consumer Law:

(1) your parcel delivery being delayed by our shipping provider and/or your parcel arriving after the date you required it; (2) an item you receive is a different colour in person to what it appears to be on your computer or mobile phone screen (excepting cases where the item is in fact incorrect - for example, receiving a blue version of a blanket instead of the pink version); or (3) you change your mind about the item or the item doesn't fit or look the way you anticipated (excepting situations where the item is actually faulty of course).

If you believe you are entitled to a refund under Australian Consumer Law please contact us at hello@jackandwillow.com.au and we will work with you to resolve your issue as swiftly as possible.

Non-Approved Returns

If you send us a return that is not pre-approved as noted above, we will contact you to obtain your instructions as to how you would like the item to be dealt with (return to you at your cost or destruction).

Items returned to us without their original packaging and tags or returned due to incorrect address or non-pick up will incur a $14.95 restocking fee, as well as any re-delivery costs.

Name

Email

Phone numberMessage

Customer Reviews

The perfect open-ended toy providing hours of fun! Our two-tone Arch Set includes 6 two-tone people and matching arches providing sorting development during play while construction play and fine motor skills can develop.

Materials: all Qtoys are made of plantation timber using non toxic paints and lacquer.

What are the impacts of COVID-19 on shipping?

We are still working to have orders processed and shipped as quickly as possible (orders placed before 10.00am AEST will be processed same day or next business day if ordering on a weekend). However, there are scanning errors and delays occurring with Australia Post. We therefore recommend allowing more time for delivery at present. In addition, Australia Post's signature on delivery service has changed.

Orders placed before 10.00am AEST will be processed same day. Orders placed on weekends or public holidays will be processed next business day. However, there may be delays during busy sale periods so please allow a little extra shipping time in that case. If your order contains a pre-order item, see below for details on pre-order shipping.

What if I ordered something on pre-order?

If you ordered an item on pre-order we will ship it as soon as possible after we receive it into stock. We will note in the product description when we expect that to be. If you order items that are in stock at the same time, we will hold those items and ship your entire order once your pre-order item(s) come into stock. If you would like in stock items shipped separately, please order pre-order items in a separate transaction.

How do you ship items?

We ship via Australia Post with tracking as standard within Australia.

Excepting dummies (which we can't accept for health & safety reasons), we will gladly exchange items in your order or provide you with a store credit, provided you follow the usual sort of return conditions as set out below.

To be eligible for an exchange or credit:

(1) your item(s) must be unused, unworn (if applicable), with all tags and original packaging still intact and in saleable condition;(2) not be a sale item; and(2) your returns request must be submitted via our Returns Portalwithin 7 days of receipt of your order.

Upon receipt, we will review your return request and, if approved, we will provide details on how you should return your items. We note that you should:(a) package your item(s) appropriately to ensure they will not be damaged in transit (any damage during transit will be your responsibility as we are unable to accept returns for items that arrive damaged); and(b) use a tracked service with insurance, as we are unable to accept liability for return parcels not received by us.

Once we receive your return we will process it within 5 business days.

You will be responsible for the cost of shipping the returned item(s) and any exchange items, but you may be eligible for refunded shipping if you paid via PayPal - for more information on PayPal's Refunded Returns Shipping Policy click here.

A $9.95 reshipping fee will be applicable in the event you would like an exchange.

It is important to note that:

1. we cannot guarantee any items you request for an exchange will be in stock at the time of receipt of your return. In the case we will contact you to confirm how you would like to proceed; and

2. we DO NOT provide refunds for change or mind, or other similar circumstances that do not require a refund under the Australian Consumer Law.

Can I cancel my order before it is shipped?

﻿Due to the volume of orders and correspondence we receive we are unfortunately unable to cancel an order once it has been placed. You are however most welcome to return your order for an exchange or credit note once you receive it, utilising the returns process outlined above.

Can I obtain a refund?

If required in accordance with the consumer guarantees contained in the Australian Consumer Law we will gladly provide a refund (or exchange or credit note) and any return shipping will be at our cost. If you would like details on the consumer guarantees under the Australian Consumer Law please see the ACCC resources available here.

For clarity, we note that the following situations will generallyNOTgive rise to a refund under the Australian Consumer Law:

(1) your parcel delivery being delayed by our shipping provider and/or your parcel arriving after the date you required it; (2) an item you receive is a different colour in person to what it appears to be on your computer or mobile phone screen (excepting cases where the item is in fact incorrect - for example, receiving a blue version of a blanket instead of the pink version); or (3) you change your mind about the item or the item doesn't fit or look the way you anticipated (excepting situations where the item is actually faulty of course).

If you believe you are entitled to a refund under Australian Consumer Law please contact us at hello@jackandwillow.com.au and we will work with you to resolve your issue as swiftly as possible.

Non-Approved Returns

If you send us a return that is not pre-approved as noted above, we will contact you to obtain your instructions as to how you would like the item to be dealt with (return to you at your cost or destruction).

Items returned to us without their original packaging and tags or returned due to incorrect address or non-pick up will incur a $14.95 restocking fee, as well as any re-delivery costs.

Customer Reviews

A set of 10 mushrooms perfect for sorting and collecting activities. This beautiful, open-ended set will enhance your child’s fine motor and creativity.

Materials: All Qtoys are made of plantation timber using non-toxic materials

What are the impacts of COVID-19 on shipping?

We are still working to have orders processed and shipped as quickly as possible (orders placed before 10.00am AEST will be processed same day or next business day if ordering on a weekend). However, there are scanning errors and delays occurring with Australia Post. We therefore recommend allowing more time for delivery at present. In addition, Australia Post's signature on delivery service has changed.

Orders placed before 10.00am AEST will be processed same day. Orders placed on weekends or public holidays will be processed next business day. However, there may be delays during busy sale periods so please allow a little extra shipping time in that case. If your order contains a pre-order item, see below for details on pre-order shipping.

What if I ordered something on pre-order?

If you ordered an item on pre-order we will ship it as soon as possible after we receive it into stock. We will note in the product description when we expect that to be. If you order items that are in stock at the same time, we will hold those items and ship your entire order once your pre-order item(s) come into stock. If you would like in stock items shipped separately, please order pre-order items in a separate transaction.

How do you ship items?

We ship via Australia Post with tracking as standard within Australia.

Excepting dummies (which we can't accept for health & safety reasons), we will gladly exchange items in your order or provide you with a store credit, provided you follow the usual sort of return conditions as set out below.

To be eligible for an exchange or credit:

(1) your item(s) must be unused, unworn (if applicable), with all tags and original packaging still intact and in saleable condition;(2) not be a sale item; and(2) your returns request must be submitted via our Returns Portalwithin 7 days of receipt of your order.

Upon receipt, we will review your return request and, if approved, we will provide details on how you should return your items. We note that you should:(a) package your item(s) appropriately to ensure they will not be damaged in transit (any damage during transit will be your responsibility as we are unable to accept returns for items that arrive damaged); and(b) use a tracked service with insurance, as we are unable to accept liability for return parcels not received by us.

Once we receive your return we will process it within 5 business days.

You will be responsible for the cost of shipping the returned item(s) and any exchange items, but you may be eligible for refunded shipping if you paid via PayPal - for more information on PayPal's Refunded Returns Shipping Policy click here.

A $9.95 reshipping fee will be applicable in the event you would like an exchange.

It is important to note that:

1. we cannot guarantee any items you request for an exchange will be in stock at the time of receipt of your return. In the case we will contact you to confirm how you would like to proceed; and

2. we DO NOT provide refunds for change or mind, or other similar circumstances that do not require a refund under the Australian Consumer Law.

Can I cancel my order before it is shipped?

﻿Due to the volume of orders and correspondence we receive we are unfortunately unable to cancel an order once it has been placed. You are however most welcome to return your order for an exchange or credit note once you receive it, utilising the returns process outlined above.

Can I obtain a refund?

If required in accordance with the consumer guarantees contained in the Australian Consumer Law we will gladly provide a refund (or exchange or credit note) and any return shipping will be at our cost. If you would like details on the consumer guarantees under the Australian Consumer Law please see the ACCC resources available here.

For clarity, we note that the following situations will generallyNOTgive rise to a refund under the Australian Consumer Law:

(1) your parcel delivery being delayed by our shipping provider and/or your parcel arriving after the date you required it; (2) an item you receive is a different colour in person to what it appears to be on your computer or mobile phone screen (excepting cases where the item is in fact incorrect - for example, receiving a blue version of a blanket instead of the pink version); or (3) you change your mind about the item or the item doesn't fit or look the way you anticipated (excepting situations where the item is actually faulty of course).

If you believe you are entitled to a refund under Australian Consumer Law please contact us at hello@jackandwillow.com.au and we will work with you to resolve your issue as swiftly as possible.

Non-Approved Returns

If you send us a return that is not pre-approved as noted above, we will contact you to obtain your instructions as to how you would like the item to be dealt with (return to you at your cost or destruction).

Items returned to us without their original packaging and tags or returned due to incorrect address or non-pick up will incur a $14.95 restocking fee, as well as any re-delivery costs.

Customer Reviews

A great Montessori-style puzzle that is fantastic for shape, colour and size recognition. Materials: All Qtoys products are made out of Rubberwood, finished with natural child safe oils.

What are the impacts of COVID-19 on shipping?

We are still working to have orders processed and shipped as quickly as possible (orders placed before 10.00am AEST will be processed same day or next business day if ordering on a weekend). However, there are scanning errors and delays occurring with Australia Post. We therefore recommend allowing more time for delivery at present. In addition, Australia Post's signature on delivery service has changed.

Orders placed before 10.00am AEST will be processed same day. Orders placed on weekends or public holidays will be processed next business day. However, there may be delays during busy sale periods so please allow a little extra shipping time in that case. If your order contains a pre-order item, see below for details on pre-order shipping.

What if I ordered something on pre-order?

If you ordered an item on pre-order we will ship it as soon as possible after we receive it into stock. We will note in the product description when we expect that to be. If you order items that are in stock at the same time, we will hold those items and ship your entire order once your pre-order item(s) come into stock. If you would like in stock items shipped separately, please order pre-order items in a separate transaction.

How do you ship items?

We ship via Australia Post with tracking as standard within Australia.

Excepting dummies (which we can't accept for health & safety reasons), we will gladly exchange items in your order or provide you with a store credit, provided you follow the usual sort of return conditions as set out below.

To be eligible for an exchange or credit:

(1) your item(s) must be unused, unworn (if applicable), with all tags and original packaging still intact and in saleable condition;(2) not be a sale item; and(2) your returns request must be submitted via our Returns Portalwithin 7 days of receipt of your order.

Upon receipt, we will review your return request and, if approved, we will provide details on how you should return your items. We note that you should:(a) package your item(s) appropriately to ensure they will not be damaged in transit (any damage during transit will be your responsibility as we are unable to accept returns for items that arrive damaged); and(b) use a tracked service with insurance, as we are unable to accept liability for return parcels not received by us.

Once we receive your return we will process it within 5 business days.

You will be responsible for the cost of shipping the returned item(s) and any exchange items, but you may be eligible for refunded shipping if you paid via PayPal - for more information on PayPal's Refunded Returns Shipping Policy click here.

A $9.95 reshipping fee will be applicable in the event you would like an exchange.

It is important to note that:

1. we cannot guarantee any items you request for an exchange will be in stock at the time of receipt of your return. In the case we will contact you to confirm how you would like to proceed; and

2. we DO NOT provide refunds for change or mind, or other similar circumstances that do not require a refund under the Australian Consumer Law.

Can I cancel my order before it is shipped?

﻿Due to the volume of orders and correspondence we receive we are unfortunately unable to cancel an order once it has been placed. You are however most welcome to return your order for an exchange or credit note once you receive it, utilising the returns process outlined above.

Can I obtain a refund?

If required in accordance with the consumer guarantees contained in the Australian Consumer Law we will gladly provide a refund (or exchange or credit note) and any return shipping will be at our cost. If you would like details on the consumer guarantees under the Australian Consumer Law please see the ACCC resources available here.

For clarity, we note that the following situations will generallyNOTgive rise to a refund under the Australian Consumer Law:

(1) your parcel delivery being delayed by our shipping provider and/or your parcel arriving after the date you required it; (2) an item you receive is a different colour in person to what it appears to be on your computer or mobile phone screen (excepting cases where the item is in fact incorrect - for example, receiving a blue version of a blanket instead of the pink version); or (3) you change your mind about the item or the item doesn't fit or look the way you anticipated (excepting situations where the item is actually faulty of course).

If you believe you are entitled to a refund under Australian Consumer Law please contact us at hello@jackandwillow.com.au and we will work with you to resolve your issue as swiftly as possible.

Non-Approved Returns

If you send us a return that is not pre-approved as noted above, we will contact you to obtain your instructions as to how you would like the item to be dealt with (return to you at your cost or destruction).

Items returned to us without their original packaging and tags or returned due to incorrect address or non-pick up will incur a $14.95 restocking fee, as well as any re-delivery costs.

Customer Reviews

Perfect for building, stacking and sorting, our Natural stacking and nesting bowls are the perfect addition to your play area, providing endless play opportunities.

Materials: All Qtoys are made of plantation timber using non-toxic materials

What are the impacts of COVID-19 on shipping?

We are still working to have orders processed and shipped as quickly as possible (orders placed before 10.00am AEST will be processed same day or next business day if ordering on a weekend). However, there are scanning errors and delays occurring with Australia Post. We therefore recommend allowing more time for delivery at present. In addition, Australia Post's signature on delivery service has changed.

Orders placed before 10.00am AEST will be processed same day. Orders placed on weekends or public holidays will be processed next business day. However, there may be delays during busy sale periods so please allow a little extra shipping time in that case. If your order contains a pre-order item, see below for details on pre-order shipping.

What if I ordered something on pre-order?

If you ordered an item on pre-order we will ship it as soon as possible after we receive it into stock. We will note in the product description when we expect that to be. If you order items that are in stock at the same time, we will hold those items and ship your entire order once your pre-order item(s) come into stock. If you would like in stock items shipped separately, please order pre-order items in a separate transaction.

How do you ship items?

We ship via Australia Post with tracking as standard within Australia.

Excepting dummies (which we can't accept for health & safety reasons), we will gladly exchange items in your order or provide you with a store credit, provided you follow the usual sort of return conditions as set out below.

To be eligible for an exchange or credit:

(1) your item(s) must be unused, unworn (if applicable), with all tags and original packaging still intact and in saleable condition;(2) not be a sale item; and(2) your returns request must be submitted via our Returns Portalwithin 7 days of receipt of your order.

Upon receipt, we will review your return request and, if approved, we will provide details on how you should return your items. We note that you should:(a) package your item(s) appropriately to ensure they will not be damaged in transit (any damage during transit will be your responsibility as we are unable to accept returns for items that arrive damaged); and(b) use a tracked service with insurance, as we are unable to accept liability for return parcels not received by us.

Once we receive your return we will process it within 5 business days.

You will be responsible for the cost of shipping the returned item(s) and any exchange items, but you may be eligible for refunded shipping if you paid via PayPal - for more information on PayPal's Refunded Returns Shipping Policy click here.

A $9.95 reshipping fee will be applicable in the event you would like an exchange.

It is important to note that:

1. we cannot guarantee any items you request for an exchange will be in stock at the time of receipt of your return. In the case we will contact you to confirm how you would like to proceed; and

2. we DO NOT provide refunds for change or mind, or other similar circumstances that do not require a refund under the Australian Consumer Law.

Can I cancel my order before it is shipped?

﻿Due to the volume of orders and correspondence we receive we are unfortunately unable to cancel an order once it has been placed. You are however most welcome to return your order for an exchange or credit note once you receive it, utilising the returns process outlined above.

Can I obtain a refund?

If required in accordance with the consumer guarantees contained in the Australian Consumer Law we will gladly provide a refund (or exchange or credit note) and any return shipping will be at our cost. If you would like details on the consumer guarantees under the Australian Consumer Law please see the ACCC resources available here.

For clarity, we note that the following situations will generallyNOTgive rise to a refund under the Australian Consumer Law:

(1) your parcel delivery being delayed by our shipping provider and/or your parcel arriving after the date you required it; (2) an item you receive is a different colour in person to what it appears to be on your computer or mobile phone screen (excepting cases where the item is in fact incorrect - for example, receiving a blue version of a blanket instead of the pink version); or (3) you change your mind about the item or the item doesn't fit or look the way you anticipated (excepting situations where the item is actually faulty of course).

If you believe you are entitled to a refund under Australian Consumer Law please contact us at hello@jackandwillow.com.au and we will work with you to resolve your issue as swiftly as possible.

Non-Approved Returns

If you send us a return that is not pre-approved as noted above, we will contact you to obtain your instructions as to how you would like the item to be dealt with (return to you at your cost or destruction).

Items returned to us without their original packaging and tags or returned due to incorrect address or non-pick up will incur a $14.95 restocking fee, as well as any re-delivery costs.

Customer Reviews

Teach your little one their CVC (consonant-vowel-consonant) words with this super fun and cute picture word board from Q Toys!

Age:2 years+

Materials: all Qtoys are made of plantation timber using non toxic paints and lacquer.

What are the impacts of COVID-19 on shipping?

We are still working to have orders processed and shipped as quickly as possible (orders placed before 10.00am AEST will be processed same day or next business day if ordering on a weekend). However, there are scanning errors and delays occurring with Australia Post. We therefore recommend allowing more time for delivery at present. In addition, Australia Post's signature on delivery service has changed.

Orders placed before 10.00am AEST will be processed same day. Orders placed on weekends or public holidays will be processed next business day. However, there may be delays during busy sale periods so please allow a little extra shipping time in that case. If your order contains a pre-order item, see below for details on pre-order shipping.

What if I ordered something on pre-order?

If you ordered an item on pre-order we will ship it as soon as possible after we receive it into stock. We will note in the product description when we expect that to be. If you order items that are in stock at the same time, we will hold those items and ship your entire order once your pre-order item(s) come into stock. If you would like in stock items shipped separately, please order pre-order items in a separate transaction.

How do you ship items?

We ship via Australia Post with tracking as standard within Australia.

Excepting dummies (which we can't accept for health & safety reasons), we will gladly exchange items in your order or provide you with a store credit, provided you follow the usual sort of return conditions as set out below.

To be eligible for an exchange or credit:

(1) your item(s) must be unused, unworn (if applicable), with all tags and original packaging still intact and in saleable condition;(2) not be a sale item; and(2) your returns request must be submitted via our Returns Portalwithin 7 days of receipt of your order.

Upon receipt, we will review your return request and, if approved, we will provide details on how you should return your items. We note that you should:(a) package your item(s) appropriately to ensure they will not be damaged in transit (any damage during transit will be your responsibility as we are unable to accept returns for items that arrive damaged); and(b) use a tracked service with insurance, as we are unable to accept liability for return parcels not received by us.

Once we receive your return we will process it within 5 business days.

You will be responsible for the cost of shipping the returned item(s) and any exchange items, but you may be eligible for refunded shipping if you paid via PayPal - for more information on PayPal's Refunded Returns Shipping Policy click here.

A $9.95 reshipping fee will be applicable in the event you would like an exchange.

It is important to note that:

1. we cannot guarantee any items you request for an exchange will be in stock at the time of receipt of your return. In the case we will contact you to confirm how you would like to proceed; and

2. we DO NOT provide refunds for change or mind, or other similar circumstances that do not require a refund under the Australian Consumer Law.

Can I cancel my order before it is shipped?

﻿Due to the volume of orders and correspondence we receive we are unfortunately unable to cancel an order once it has been placed. You are however most welcome to return your order for an exchange or credit note once you receive it, utilising the returns process outlined above.

Can I obtain a refund?

If required in accordance with the consumer guarantees contained in the Australian Consumer Law we will gladly provide a refund (or exchange or credit note) and any return shipping will be at our cost. If you would like details on the consumer guarantees under the Australian Consumer Law please see the ACCC resources available here.

For clarity, we note that the following situations will generallyNOTgive rise to a refund under the Australian Consumer Law:

(1) your parcel delivery being delayed by our shipping provider and/or your parcel arriving after the date you required it; (2) an item you receive is a different colour in person to what it appears to be on your computer or mobile phone screen (excepting cases where the item is in fact incorrect - for example, receiving a blue version of a blanket instead of the pink version); or (3) you change your mind about the item or the item doesn't fit or look the way you anticipated (excepting situations where the item is actually faulty of course).

If you believe you are entitled to a refund under Australian Consumer Law please contact us at hello@jackandwillow.com.au and we will work with you to resolve your issue as swiftly as possible.

Non-Approved Returns

If you send us a return that is not pre-approved as noted above, we will contact you to obtain your instructions as to how you would like the item to be dealt with (return to you at your cost or destruction).

Items returned to us without their original packaging and tags or returned due to incorrect address or non-pick up will incur a $14.95 restocking fee, as well as any re-delivery costs.

Customer Reviews

This set contains 28 dominos in geo shapes! A great way for kids to have fun with shapes and colours. The set comes in a wooden box with lid. All materials used are child-safe and non-toxic.

Materials: All Qtoys are made of plantation timber using non-toxic materials

What are the impacts of COVID-19 on shipping?

We are still working to have orders processed and shipped as quickly as possible (orders placed before 10.00am AEST will be processed same day or next business day if ordering on a weekend). However, there are scanning errors and delays occurring with Australia Post. We therefore recommend allowing more time for delivery at present. In addition, Australia Post's signature on delivery service has changed.

Orders placed before 10.00am AEST will be processed same day. Orders placed on weekends or public holidays will be processed next business day. However, there may be delays during busy sale periods so please allow a little extra shipping time in that case. If your order contains a pre-order item, see below for details on pre-order shipping.

What if I ordered something on pre-order?

If you ordered an item on pre-order we will ship it as soon as possible after we receive it into stock. We will note in the product description when we expect that to be. If you order items that are in stock at the same time, we will hold those items and ship your entire order once your pre-order item(s) come into stock. If you would like in stock items shipped separately, please order pre-order items in a separate transaction.

How do you ship items?

We ship via Australia Post with tracking as standard within Australia.

Excepting dummies (which we can't accept for health & safety reasons), we will gladly exchange items in your order or provide you with a store credit, provided you follow the usual sort of return conditions as set out below.

To be eligible for an exchange or credit:

(1) your item(s) must be unused, unworn (if applicable), with all tags and original packaging still intact and in saleable condition;(2) not be a sale item; and(2) your returns request must be submitted via our Returns Portalwithin 7 days of receipt of your order.

Upon receipt, we will review your return request and, if approved, we will provide details on how you should return your items. We note that you should:(a) package your item(s) appropriately to ensure they will not be damaged in transit (any damage during transit will be your responsibility as we are unable to accept returns for items that arrive damaged); and(b) use a tracked service with insurance, as we are unable to accept liability for return parcels not received by us.

Once we receive your return we will process it within 5 business days.

You will be responsible for the cost of shipping the returned item(s) and any exchange items, but you may be eligible for refunded shipping if you paid via PayPal - for more information on PayPal's Refunded Returns Shipping Policy click here.

A $9.95 reshipping fee will be applicable in the event you would like an exchange.

It is important to note that:

1. we cannot guarantee any items you request for an exchange will be in stock at the time of receipt of your return. In the case we will contact you to confirm how you would like to proceed; and

2. we DO NOT provide refunds for change or mind, or other similar circumstances that do not require a refund under the Australian Consumer Law.

Can I cancel my order before it is shipped?

﻿Due to the volume of orders and correspondence we receive we are unfortunately unable to cancel an order once it has been placed. You are however most welcome to return your order for an exchange or credit note once you receive it, utilising the returns process outlined above.

Can I obtain a refund?

If required in accordance with the consumer guarantees contained in the Australian Consumer Law we will gladly provide a refund (or exchange or credit note) and any return shipping will be at our cost. If you would like details on the consumer guarantees under the Australian Consumer Law please see the ACCC resources available here.

For clarity, we note that the following situations will generallyNOTgive rise to a refund under the Australian Consumer Law:

(1) your parcel delivery being delayed by our shipping provider and/or your parcel arriving after the date you required it; (2) an item you receive is a different colour in person to what it appears to be on your computer or mobile phone screen (excepting cases where the item is in fact incorrect - for example, receiving a blue version of a blanket instead of the pink version); or (3) you change your mind about the item or the item doesn't fit or look the way you anticipated (excepting situations where the item is actually faulty of course).

If you believe you are entitled to a refund under Australian Consumer Law please contact us at hello@jackandwillow.com.au and we will work with you to resolve your issue as swiftly as possible.

Non-Approved Returns

If you send us a return that is not pre-approved as noted above, we will contact you to obtain your instructions as to how you would like the item to be dealt with (return to you at your cost or destruction).

Items returned to us without their original packaging and tags or returned due to incorrect address or non-pick up will incur a $14.95 restocking fee, as well as any re-delivery costs.

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Customer Reviews

An invitation to play, enhancing sensory-motor skills and hand coordination. Our lock board includes 6 locks and doors to keep your child challenged and engaged along with a handle for them to carry. Behind the doors sees a blank canvas, get creative with photos or colours to enhance their experience.

Materials: All Qtoys are made of plantation timber using non-toxic materials

What are the impacts of COVID-19 on shipping?

We are still working to have orders processed and shipped as quickly as possible (orders placed before 10.00am AEST will be processed same day or next business day if ordering on a weekend). However, there are scanning errors and delays occurring with Australia Post. We therefore recommend allowing more time for delivery at present. In addition, Australia Post's signature on delivery service has changed.

Orders placed before 10.00am AEST will be processed same day. Orders placed on weekends or public holidays will be processed next business day. However, there may be delays during busy sale periods so please allow a little extra shipping time in that case. If your order contains a pre-order item, see below for details on pre-order shipping.

What if I ordered something on pre-order?

If you ordered an item on pre-order we will ship it as soon as possible after we receive it into stock. We will note in the product description when we expect that to be. If you order items that are in stock at the same time, we will hold those items and ship your entire order once your pre-order item(s) come into stock. If you would like in stock items shipped separately, please order pre-order items in a separate transaction.

How do you ship items?

We ship via Australia Post with tracking as standard within Australia.

Excepting dummies (which we can't accept for health & safety reasons), we will gladly exchange items in your order or provide you with a store credit, provided you follow the usual sort of return conditions as set out below.

To be eligible for an exchange or credit:

(1) your item(s) must be unused, unworn (if applicable), with all tags and original packaging still intact and in saleable condition;(2) not be a sale item; and(2) your returns request must be submitted via our Returns Portalwithin 7 days of receipt of your order.

Upon receipt, we will review your return request and, if approved, we will provide details on how you should return your items. We note that you should:(a) package your item(s) appropriately to ensure they will not be damaged in transit (any damage during transit will be your responsibility as we are unable to accept returns for items that arrive damaged); and(b) use a tracked service with insurance, as we are unable to accept liability for return parcels not received by us.

Once we receive your return we will process it within 5 business days.

You will be responsible for the cost of shipping the returned item(s) and any exchange items, but you may be eligible for refunded shipping if you paid via PayPal - for more information on PayPal's Refunded Returns Shipping Policy click here.

A $9.95 reshipping fee will be applicable in the event you would like an exchange.

It is important to note that:

1. we cannot guarantee any items you request for an exchange will be in stock at the time of receipt of your return. In the case we will contact you to confirm how you would like to proceed; and

2. we DO NOT provide refunds for change or mind, or other similar circumstances that do not require a refund under the Australian Consumer Law.

Can I cancel my order before it is shipped?

﻿Due to the volume of orders and correspondence we receive we are unfortunately unable to cancel an order once it has been placed. You are however most welcome to return your order for an exchange or credit note once you receive it, utilising the returns process outlined above.

Can I obtain a refund?

If required in accordance with the consumer guarantees contained in the Australian Consumer Law we will gladly provide a refund (or exchange or credit note) and any return shipping will be at our cost. If you would like details on the consumer guarantees under the Australian Consumer Law please see the ACCC resources available here.

For clarity, we note that the following situations will generallyNOTgive rise to a refund under the Australian Consumer Law:

(1) your parcel delivery being delayed by our shipping provider and/or your parcel arriving after the date you required it; (2) an item you receive is a different colour in person to what it appears to be on your computer or mobile phone screen (excepting cases where the item is in fact incorrect - for example, receiving a blue version of a blanket instead of the pink version); or (3) you change your mind about the item or the item doesn't fit or look the way you anticipated (excepting situations where the item is actually faulty of course).

If you believe you are entitled to a refund under Australian Consumer Law please contact us at hello@jackandwillow.com.au and we will work with you to resolve your issue as swiftly as possible.

Non-Approved Returns

If you send us a return that is not pre-approved as noted above, we will contact you to obtain your instructions as to how you would like the item to be dealt with (return to you at your cost or destruction).

Items returned to us without their original packaging and tags or returned due to incorrect address or non-pick up will incur a $14.95 restocking fee, as well as any re-delivery costs.

Customer Reviews

Beautiful Omni people on wooden tray. The 12 Natural people open up a lot of play options from role play, natural play to sorting and motor skills.

Age: 2-3 years.

Materials: all Qtoys are made of plantation timber using non toxic paints and lacquer.

What are the impacts of COVID-19 on shipping?

We are still working to have orders processed and shipped as quickly as possible (orders placed before 10.00am AEST will be processed same day or next business day if ordering on a weekend). However, there are scanning errors and delays occurring with Australia Post. We therefore recommend allowing more time for delivery at present. In addition, Australia Post's signature on delivery service has changed.

Orders placed before 10.00am AEST will be processed same day. Orders placed on weekends or public holidays will be processed next business day. However, there may be delays during busy sale periods so please allow a little extra shipping time in that case. If your order contains a pre-order item, see below for details on pre-order shipping.

What if I ordered something on pre-order?

If you ordered an item on pre-order we will ship it as soon as possible after we receive it into stock. We will note in the product description when we expect that to be. If you order items that are in stock at the same time, we will hold those items and ship your entire order once your pre-order item(s) come into stock. If you would like in stock items shipped separately, please order pre-order items in a separate transaction.

How do you ship items?

We ship via Australia Post with tracking as standard within Australia.

Excepting dummies (which we can't accept for health & safety reasons), we will gladly exchange items in your order or provide you with a store credit, provided you follow the usual sort of return conditions as set out below.

To be eligible for an exchange or credit:

(1) your item(s) must be unused, unworn (if applicable), with all tags and original packaging still intact and in saleable condition;(2) not be a sale item; and(2) your returns request must be submitted via our Returns Portalwithin 7 days of receipt of your order.

Upon receipt, we will review your return request and, if approved, we will provide details on how you should return your items. We note that you should:(a) package your item(s) appropriately to ensure they will not be damaged in transit (any damage during transit will be your responsibility as we are unable to accept returns for items that arrive damaged); and(b) use a tracked service with insurance, as we are unable to accept liability for return parcels not received by us.

Once we receive your return we will process it within 5 business days.

You will be responsible for the cost of shipping the returned item(s) and any exchange items, but you may be eligible for refunded shipping if you paid via PayPal - for more information on PayPal's Refunded Returns Shipping Policy click here.

A $9.95 reshipping fee will be applicable in the event you would like an exchange.

It is important to note that:

1. we cannot guarantee any items you request for an exchange will be in stock at the time of receipt of your return. In the case we will contact you to confirm how you would like to proceed; and

2. we DO NOT provide refunds for change or mind, or other similar circumstances that do not require a refund under the Australian Consumer Law.

Can I cancel my order before it is shipped?

﻿Due to the volume of orders and correspondence we receive we are unfortunately unable to cancel an order once it has been placed. You are however most welcome to return your order for an exchange or credit note once you receive it, utilising the returns process outlined above.

Can I obtain a refund?

If required in accordance with the consumer guarantees contained in the Australian Consumer Law we will gladly provide a refund (or exchange or credit note) and any return shipping will be at our cost. If you would like details on the consumer guarantees under the Australian Consumer Law please see the ACCC resources available here.

For clarity, we note that the following situations will generallyNOTgive rise to a refund under the Australian Consumer Law:

(1) your parcel delivery being delayed by our shipping provider and/or your parcel arriving after the date you required it; (2) an item you receive is a different colour in person to what it appears to be on your computer or mobile phone screen (excepting cases where the item is in fact incorrect - for example, receiving a blue version of a blanket instead of the pink version); or (3) you change your mind about the item or the item doesn't fit or look the way you anticipated (excepting situations where the item is actually faulty of course).

If you believe you are entitled to a refund under Australian Consumer Law please contact us at hello@jackandwillow.com.au and we will work with you to resolve your issue as swiftly as possible.

Non-Approved Returns

If you send us a return that is not pre-approved as noted above, we will contact you to obtain your instructions as to how you would like the item to be dealt with (return to you at your cost or destruction).

Items returned to us without their original packaging and tags or returned due to incorrect address or non-pick up will incur a $14.95 restocking fee, as well as any re-delivery costs.

Customer Reviews

Providing the perfect pop of colour for your wall, they are printed on Cavallini's signature Italian archival paper with images from the Cavallini archives.

How to hang: We have matching Cavallini wooden poster hanging kits available here. Alternatively, they will fit in any Ikea 50 x 70cm frame.

Print: A fun fruit poster, just perfect for hanging in a play room or bedroom.

Size: 50 x 70cm

What are the impacts of COVID-19 on shipping?

We are still working to have orders processed and shipped as quickly as possible (orders placed before 10.00am AEST will be processed same day or next business day if ordering on a weekend). However, there are scanning errors and delays occurring with Australia Post. We therefore recommend allowing more time for delivery at present. In addition, Australia Post's signature on delivery service has changed.

Orders placed before 10.00am AEST will be processed same day. Orders placed on weekends or public holidays will be processed next business day. However, there may be delays during busy sale periods so please allow a little extra shipping time in that case. If your order contains a pre-order item, see below for details on pre-order shipping.

What if I ordered something on pre-order?

If you ordered an item on pre-order we will ship it as soon as possible after we receive it into stock. We will note in the product description when we expect that to be. If you order items that are in stock at the same time, we will hold those items and ship your entire order once your pre-order item(s) come into stock. If you would like in stock items shipped separately, please order pre-order items in a separate transaction.

How do you ship items?

We ship via Australia Post with tracking as standard within Australia.

Excepting dummies (which we can't accept for health & safety reasons), we will gladly exchange items in your order or provide you with a store credit, provided you follow the usual sort of return conditions as set out below.

To be eligible for an exchange or credit:

(1) your item(s) must be unused, unworn (if applicable), with all tags and original packaging still intact and in saleable condition;(2) not be a sale item; and(2) your returns request must be submitted via our Returns Portalwithin 7 days of receipt of your order.

Upon receipt, we will review your return request and, if approved, we will provide details on how you should return your items. We note that you should:(a) package your item(s) appropriately to ensure they will not be damaged in transit (any damage during transit will be your responsibility as we are unable to accept returns for items that arrive damaged); and(b) use a tracked service with insurance, as we are unable to accept liability for return parcels not received by us.

Once we receive your return we will process it within 5 business days.

You will be responsible for the cost of shipping the returned item(s) and any exchange items, but you may be eligible for refunded shipping if you paid via PayPal - for more information on PayPal's Refunded Returns Shipping Policy click here.

A $9.95 reshipping fee will be applicable in the event you would like an exchange.

It is important to note that:

1. we cannot guarantee any items you request for an exchange will be in stock at the time of receipt of your return. In the case we will contact you to confirm how you would like to proceed; and

2. we DO NOT provide refunds for change or mind, or other similar circumstances that do not require a refund under the Australian Consumer Law.

Can I cancel my order before it is shipped?

﻿Due to the volume of orders and correspondence we receive we are unfortunately unable to cancel an order once it has been placed. You are however most welcome to return your order for an exchange or credit note once you receive it, utilising the returns process outlined above.

Can I obtain a refund?

If required in accordance with the consumer guarantees contained in the Australian Consumer Law we will gladly provide a refund (or exchange or credit note) and any return shipping will be at our cost. If you would like details on the consumer guarantees under the Australian Consumer Law please see the ACCC resources available here.

For clarity, we note that the following situations will generallyNOTgive rise to a refund under the Australian Consumer Law:

(1) your parcel delivery being delayed by our shipping provider and/or your parcel arriving after the date you required it; (2) an item you receive is a different colour in person to what it appears to be on your computer or mobile phone screen (excepting cases where the item is in fact incorrect - for example, receiving a blue version of a blanket instead of the pink version); or (3) you change your mind about the item or the item doesn't fit or look the way you anticipated (excepting situations where the item is actually faulty of course).

If you believe you are entitled to a refund under Australian Consumer Law please contact us at hello@jackandwillow.com.au and we will work with you to resolve your issue as swiftly as possible.

Non-Approved Returns

If you send us a return that is not pre-approved as noted above, we will contact you to obtain your instructions as to how you would like the item to be dealt with (return to you at your cost or destruction).

Items returned to us without their original packaging and tags or returned due to incorrect address or non-pick up will incur a $14.95 restocking fee, as well as any re-delivery costs.

Providing the perfect pop of colour for your wall, they are printed on Cavallini's signature Italian archival paper with images from the Cavallini archives.

How to hang: We have matching Cavallini wooden poster hanging kits available here. Alternatively, they will fit in any Ikea 50 x 70cm frame.

Print: A fun vegetable poster, just perfect for hanging in a play room, bedroom or kitchen.

Size: 50 x 70cm

What are the impacts of COVID-19 on shipping?

We are still working to have orders processed and shipped as quickly as possible (orders placed before 10.00am AEST will be processed same day or next business day if ordering on a weekend). However, there are scanning errors and delays occurring with Australia Post. We therefore recommend allowing more time for delivery at present. In addition, Australia Post's signature on delivery service has changed.

Orders placed before 10.00am AEST will be processed same day. Orders placed on weekends or public holidays will be processed next business day. However, there may be delays during busy sale periods so please allow a little extra shipping time in that case. If your order contains a pre-order item, see below for details on pre-order shipping.

What if I ordered something on pre-order?

If you ordered an item on pre-order we will ship it as soon as possible after we receive it into stock. We will note in the product description when we expect that to be. If you order items that are in stock at the same time, we will hold those items and ship your entire order once your pre-order item(s) come into stock. If you would like in stock items shipped separately, please order pre-order items in a separate transaction.

How do you ship items?

We ship via Australia Post with tracking as standard within Australia.

Excepting dummies (which we can't accept for health & safety reasons), we will gladly exchange items in your order or provide you with a store credit, provided you follow the usual sort of return conditions as set out below.

To be eligible for an exchange or credit:

(1) your item(s) must be unused, unworn (if applicable), with all tags and original packaging still intact and in saleable condition;(2) not be a sale item; and(2) your returns request must be submitted via our Returns Portalwithin 7 days of receipt of your order.

Upon receipt, we will review your return request and, if approved, we will provide details on how you should return your items. We note that you should:(a) package your item(s) appropriately to ensure they will not be damaged in transit (any damage during transit will be your responsibility as we are unable to accept returns for items that arrive damaged); and(b) use a tracked service with insurance, as we are unable to accept liability for return parcels not received by us.

Once we receive your return we will process it within 5 business days.

You will be responsible for the cost of shipping the returned item(s) and any exchange items, but you may be eligible for refunded shipping if you paid via PayPal - for more information on PayPal's Refunded Returns Shipping Policy click here.

A $9.95 reshipping fee will be applicable in the event you would like an exchange.

It is important to note that:

1. we cannot guarantee any items you request for an exchange will be in stock at the time of receipt of your return. In the case we will contact you to confirm how you would like to proceed; and

2. we DO NOT provide refunds for change or mind, or other similar circumstances that do not require a refund under the Australian Consumer Law.

Can I cancel my order before it is shipped?

﻿Due to the volume of orders and correspondence we receive we are unfortunately unable to cancel an order once it has been placed. You are however most welcome to return your order for an exchange or credit note once you receive it, utilising the returns process outlined above.

Can I obtain a refund?

If required in accordance with the consumer guarantees contained in the Australian Consumer Law we will gladly provide a refund (or exchange or credit note) and any return shipping will be at our cost. If you would like details on the consumer guarantees under the Australian Consumer Law please see the ACCC resources available here.

For clarity, we note that the following situations will generallyNOTgive rise to a refund under the Australian Consumer Law:

(1) your parcel delivery being delayed by our shipping provider and/or your parcel arriving after the date you required it; (2) an item you receive is a different colour in person to what it appears to be on your computer or mobile phone screen (excepting cases where the item is in fact incorrect - for example, receiving a blue version of a blanket instead of the pink version); or (3) you change your mind about the item or the item doesn't fit or look the way you anticipated (excepting situations where the item is actually faulty of course).

If you believe you are entitled to a refund under Australian Consumer Law please contact us at hello@jackandwillow.com.au and we will work with you to resolve your issue as swiftly as possible.

Non-Approved Returns

If you send us a return that is not pre-approved as noted above, we will contact you to obtain your instructions as to how you would like the item to be dealt with (return to you at your cost or destruction).

Items returned to us without their original packaging and tags or returned due to incorrect address or non-pick up will incur a $14.95 restocking fee, as well as any re-delivery costs.

Customer Reviews

This great wooden anatomy puzzle is perfect to educate your little one about the human body and locating various organs.

Materials: All Qtoys are made of plantation timber using non-toxic materials

What are the impacts of COVID-19 on shipping?

We are still working to have orders processed and shipped as quickly as possible (orders placed before 10.00am AEST will be processed same day or next business day if ordering on a weekend). However, there are scanning errors and delays occurring with Australia Post. We therefore recommend allowing more time for delivery at present. In addition, Australia Post's signature on delivery service has changed.

Orders placed before 10.00am AEST will be processed same day. Orders placed on weekends or public holidays will be processed next business day. However, there may be delays during busy sale periods so please allow a little extra shipping time in that case. If your order contains a pre-order item, see below for details on pre-order shipping.

What if I ordered something on pre-order?

If you ordered an item on pre-order we will ship it as soon as possible after we receive it into stock. We will note in the product description when we expect that to be. If you order items that are in stock at the same time, we will hold those items and ship your entire order once your pre-order item(s) come into stock. If you would like in stock items shipped separately, please order pre-order items in a separate transaction.

How do you ship items?

We ship via Australia Post with tracking as standard within Australia.

Excepting dummies (which we can't accept for health & safety reasons), we will gladly exchange items in your order or provide you with a store credit, provided you follow the usual sort of return conditions as set out below.

To be eligible for an exchange or credit:

(1) your item(s) must be unused, unworn (if applicable), with all tags and original packaging still intact and in saleable condition;(2) not be a sale item; and(2) your returns request must be submitted via our Returns Portalwithin 7 days of receipt of your order.

Upon receipt, we will review your return request and, if approved, we will provide details on how you should return your items. We note that you should:(a) package your item(s) appropriately to ensure they will not be damaged in transit (any damage during transit will be your responsibility as we are unable to accept returns for items that arrive damaged); and(b) use a tracked service with insurance, as we are unable to accept liability for return parcels not received by us.

Once we receive your return we will process it within 5 business days.

You will be responsible for the cost of shipping the returned item(s) and any exchange items, but you may be eligible for refunded shipping if you paid via PayPal - for more information on PayPal's Refunded Returns Shipping Policy click here.

A $9.95 reshipping fee will be applicable in the event you would like an exchange.

It is important to note that:

1. we cannot guarantee any items you request for an exchange will be in stock at the time of receipt of your return. In the case we will contact you to confirm how you would like to proceed; and

2. we DO NOT provide refunds for change or mind, or other similar circumstances that do not require a refund under the Australian Consumer Law.

Can I cancel my order before it is shipped?

﻿Due to the volume of orders and correspondence we receive we are unfortunately unable to cancel an order once it has been placed. You are however most welcome to return your order for an exchange or credit note once you receive it, utilising the returns process outlined above.

Can I obtain a refund?

If required in accordance with the consumer guarantees contained in the Australian Consumer Law we will gladly provide a refund (or exchange or credit note) and any return shipping will be at our cost. If you would like details on the consumer guarantees under the Australian Consumer Law please see the ACCC resources available here.

For clarity, we note that the following situations will generallyNOTgive rise to a refund under the Australian Consumer Law:

(1) your parcel delivery being delayed by our shipping provider and/or your parcel arriving after the date you required it; (2) an item you receive is a different colour in person to what it appears to be on your computer or mobile phone screen (excepting cases where the item is in fact incorrect - for example, receiving a blue version of a blanket instead of the pink version); or (3) you change your mind about the item or the item doesn't fit or look the way you anticipated (excepting situations where the item is actually faulty of course).

If you believe you are entitled to a refund under Australian Consumer Law please contact us at hello@jackandwillow.com.au and we will work with you to resolve your issue as swiftly as possible.

Non-Approved Returns

If you send us a return that is not pre-approved as noted above, we will contact you to obtain your instructions as to how you would like the item to be dealt with (return to you at your cost or destruction).

Items returned to us without their original packaging and tags or returned due to incorrect address or non-pick up will incur a $14.95 restocking fee, as well as any re-delivery costs.

Name

Email

Phone numberMessage

Customer Reviews

Beautifully handcrafted utensil set for toddlers. This set includes a wooden spoon, a fork and a knife. The set is a great alternative for plastic utensils. They are eco-friendly, chemical free and child-friendly. This set is finished with beeswax for a beautiful finish.

What are the impacts of COVID-19 on shipping?

We are still working to have orders processed and shipped as quickly as possible (orders placed before 10.00am AEST will be processed same day or next business day if ordering on a weekend). However, there are scanning errors and delays occurring with Australia Post. We therefore recommend allowing more time for delivery at present. In addition, Australia Post's signature on delivery service has changed.

Orders placed before 10.00am AEST will be processed same day. Orders placed on weekends or public holidays will be processed next business day. However, there may be delays during busy sale periods so please allow a little extra shipping time in that case. If your order contains a pre-order item, see below for details on pre-order shipping.

What if I ordered something on pre-order?

If you ordered an item on pre-order we will ship it as soon as possible after we receive it into stock. We will note in the product description when we expect that to be. If you order items that are in stock at the same time, we will hold those items and ship your entire order once your pre-order item(s) come into stock. If you would like in stock items shipped separately, please order pre-order items in a separate transaction.

How do you ship items?

We ship via Australia Post with tracking as standard within Australia.

Excepting dummies (which we can't accept for health & safety reasons), we will gladly exchange items in your order or provide you with a store credit, provided you follow the usual sort of return conditions as set out below.

To be eligible for an exchange or credit:

(1) your item(s) must be unused, unworn (if applicable), with all tags and original packaging still intact and in saleable condition;(2) not be a sale item; and(2) your returns request must be submitted via our Returns Portalwithin 7 days of receipt of your order.

Upon receipt, we will review your return request and, if approved, we will provide details on how you should return your items. We note that you should:(a) package your item(s) appropriately to ensure they will not be damaged in transit (any damage during transit will be your responsibility as we are unable to accept returns for items that arrive damaged); and(b) use a tracked service with insurance, as we are unable to accept liability for return parcels not received by us.

Once we receive your return we will process it within 5 business days.

You will be responsible for the cost of shipping the returned item(s) and any exchange items, but you may be eligible for refunded shipping if you paid via PayPal - for more information on PayPal's Refunded Returns Shipping Policy click here.

A $9.95 reshipping fee will be applicable in the event you would like an exchange.

It is important to note that:

1. we cannot guarantee any items you request for an exchange will be in stock at the time of receipt of your return. In the case we will contact you to confirm how you would like to proceed; and

2. we DO NOT provide refunds for change or mind, or other similar circumstances that do not require a refund under the Australian Consumer Law.

Can I cancel my order before it is shipped?

﻿Due to the volume of orders and correspondence we receive we are unfortunately unable to cancel an order once it has been placed. You are however most welcome to return your order for an exchange or credit note once you receive it, utilising the returns process outlined above.

Can I obtain a refund?

If required in accordance with the consumer guarantees contained in the Australian Consumer Law we will gladly provide a refund (or exchange or credit note) and any return shipping will be at our cost. If you would like details on the consumer guarantees under the Australian Consumer Law please see the ACCC resources available here.

For clarity, we note that the following situations will generallyNOTgive rise to a refund under the Australian Consumer Law:

(1) your parcel delivery being delayed by our shipping provider and/or your parcel arriving after the date you required it; (2) an item you receive is a different colour in person to what it appears to be on your computer or mobile phone screen (excepting cases where the item is in fact incorrect - for example, receiving a blue version of a blanket instead of the pink version); or (3) you change your mind about the item or the item doesn't fit or look the way you anticipated (excepting situations where the item is actually faulty of course).

If you believe you are entitled to a refund under Australian Consumer Law please contact us at hello@jackandwillow.com.au and we will work with you to resolve your issue as swiftly as possible.

Non-Approved Returns

If you send us a return that is not pre-approved as noted above, we will contact you to obtain your instructions as to how you would like the item to be dealt with (return to you at your cost or destruction).

Items returned to us without their original packaging and tags or returned due to incorrect address or non-pick up will incur a $14.95 restocking fee, as well as any re-delivery costs.

Name

Email

Phone numberMessage

Customer Reviews

An award-winning toy loved the world over, the Classic Skwish now goes natural!

The Skwish fascinates babies with its twisted web of rods, strings, and beads. Skwish it and it returns to its original shape, with beads that slide and rattle.The Skwish is a great multi-sensory toy that introduces cause and effect while encouraging the development of gross motor skills such as grasping and reaching.

Age: Newborn +

Size: 14.6cm L14cm H14.6cm W

What are the impacts of COVID-19 on shipping?

We are still working to have orders processed and shipped as quickly as possible (orders placed before 10.00am AEST will be processed same day or next business day if ordering on a weekend). However, there are scanning errors and delays occurring with Australia Post. We therefore recommend allowing more time for delivery at present. In addition, Australia Post's signature on delivery service has changed.

Orders placed before 10.00am AEST will be processed same day. Orders placed on weekends or public holidays will be processed next business day. However, there may be delays during busy sale periods so please allow a little extra shipping time in that case. If your order contains a pre-order item, see below for details on pre-order shipping.

What if I ordered something on pre-order?

If you ordered an item on pre-order we will ship it as soon as possible after we receive it into stock. We will note in the product description when we expect that to be. If you order items that are in stock at the same time, we will hold those items and ship your entire order once your pre-order item(s) come into stock. If you would like in stock items shipped separately, please order pre-order items in a separate transaction.

How do you ship items?

We ship via Australia Post with tracking as standard within Australia.

Excepting dummies (which we can't accept for health & safety reasons), we will gladly exchange items in your order or provide you with a store credit, provided you follow the usual sort of return conditions as set out below.

To be eligible for an exchange or credit:

(1) your item(s) must be unused, unworn (if applicable), with all tags and original packaging still intact and in saleable condition;(2) not be a sale item; and(2) your returns request must be submitted via our Returns Portalwithin 7 days of receipt of your order.

Upon receipt, we will review your return request and, if approved, we will provide details on how you should return your items. We note that you should:(a) package your item(s) appropriately to ensure they will not be damaged in transit (any damage during transit will be your responsibility as we are unable to accept returns for items that arrive damaged); and(b) use a tracked service with insurance, as we are unable to accept liability for return parcels not received by us.

Once we receive your return we will process it within 5 business days.

You will be responsible for the cost of shipping the returned item(s) and any exchange items, but you may be eligible for refunded shipping if you paid via PayPal - for more information on PayPal's Refunded Returns Shipping Policy click here.

A $9.95 reshipping fee will be applicable in the event you would like an exchange.

It is important to note that:

1. we cannot guarantee any items you request for an exchange will be in stock at the time of receipt of your return. In the case we will contact you to confirm how you would like to proceed; and

2. we DO NOT provide refunds for change or mind, or other similar circumstances that do not require a refund under the Australian Consumer Law.

Can I cancel my order before it is shipped?

﻿Due to the volume of orders and correspondence we receive we are unfortunately unable to cancel an order once it has been placed. You are however most welcome to return your order for an exchange or credit note once you receive it, utilising the returns process outlined above.

Can I obtain a refund?

If required in accordance with the consumer guarantees contained in the Australian Consumer Law we will gladly provide a refund (or exchange or credit note) and any return shipping will be at our cost. If you would like details on the consumer guarantees under the Australian Consumer Law please see the ACCC resources available here.

For clarity, we note that the following situations will generallyNOTgive rise to a refund under the Australian Consumer Law:

(1) your parcel delivery being delayed by our shipping provider and/or your parcel arriving after the date you required it; (2) an item you receive is a different colour in person to what it appears to be on your computer or mobile phone screen (excepting cases where the item is in fact incorrect - for example, receiving a blue version of a blanket instead of the pink version); or (3) you change your mind about the item or the item doesn't fit or look the way you anticipated (excepting situations where the item is actually faulty of course).

If you believe you are entitled to a refund under Australian Consumer Law please contact us at hello@jackandwillow.com.au and we will work with you to resolve your issue as swiftly as possible.

Non-Approved Returns

If you send us a return that is not pre-approved as noted above, we will contact you to obtain your instructions as to how you would like the item to be dealt with (return to you at your cost or destruction).

Items returned to us without their original packaging and tags or returned due to incorrect address or non-pick up will incur a $14.95 restocking fee, as well as any re-delivery costs.

Name

Email

Phone numberMessage

Customer Reviews

The My First Writing Pad from Q Toys is perfect for encouraging pre-writing skills. Each writing pad comes with one board which encourages straight lines, curves and patterns, this is removable to place paper underneath and secured by 4 wooden nuts.

Materials: All Qtoys are made of plantation timber using non-toxic materials

What are the impacts of COVID-19 on shipping?

We are still working to have orders processed and shipped as quickly as possible (orders placed before 10.00am AEST will be processed same day or next business day if ordering on a weekend). However, there are scanning errors and delays occurring with Australia Post. We therefore recommend allowing more time for delivery at present. In addition, Australia Post's signature on delivery service has changed.

Orders placed before 10.00am AEST will be processed same day. Orders placed on weekends or public holidays will be processed next business day. However, there may be delays during busy sale periods so please allow a little extra shipping time in that case. If your order contains a pre-order item, see below for details on pre-order shipping.

What if I ordered something on pre-order?

If you ordered an item on pre-order we will ship it as soon as possible after we receive it into stock. We will note in the product description when we expect that to be. If you order items that are in stock at the same time, we will hold those items and ship your entire order once your pre-order item(s) come into stock. If you would like in stock items shipped separately, please order pre-order items in a separate transaction.

How do you ship items?

We ship via Australia Post with tracking as standard within Australia.

Excepting dummies (which we can't accept for health & safety reasons), we will gladly exchange items in your order or provide you with a store credit, provided you follow the usual sort of return conditions as set out below.

To be eligible for an exchange or credit:

(1) your item(s) must be unused, unworn (if applicable), with all tags and original packaging still intact and in saleable condition;(2) not be a sale item; and(2) your returns request must be submitted via our Returns Portalwithin 7 days of receipt of your order.

Upon receipt, we will review your return request and, if approved, we will provide details on how you should return your items. We note that you should:(a) package your item(s) appropriately to ensure they will not be damaged in transit (any damage during transit will be your responsibility as we are unable to accept returns for items that arrive damaged); and(b) use a tracked service with insurance, as we are unable to accept liability for return parcels not received by us.

Once we receive your return we will process it within 5 business days.

You will be responsible for the cost of shipping the returned item(s) and any exchange items, but you may be eligible for refunded shipping if you paid via PayPal - for more information on PayPal's Refunded Returns Shipping Policy click here.

A $9.95 reshipping fee will be applicable in the event you would like an exchange.

It is important to note that:

1. we cannot guarantee any items you request for an exchange will be in stock at the time of receipt of your return. In the case we will contact you to confirm how you would like to proceed; and

2. we DO NOT provide refunds for change or mind, or other similar circumstances that do not require a refund under the Australian Consumer Law.

Can I cancel my order before it is shipped?

﻿Due to the volume of orders and correspondence we receive we are unfortunately unable to cancel an order once it has been placed. You are however most welcome to return your order for an exchange or credit note once you receive it, utilising the returns process outlined above.

Can I obtain a refund?

If required in accordance with the consumer guarantees contained in the Australian Consumer Law we will gladly provide a refund (or exchange or credit note) and any return shipping will be at our cost. If you would like details on the consumer guarantees under the Australian Consumer Law please see the ACCC resources available here.

For clarity, we note that the following situations will generallyNOTgive rise to a refund under the Australian Consumer Law:

(1) your parcel delivery being delayed by our shipping provider and/or your parcel arriving after the date you required it; (2) an item you receive is a different colour in person to what it appears to be on your computer or mobile phone screen (excepting cases where the item is in fact incorrect - for example, receiving a blue version of a blanket instead of the pink version); or (3) you change your mind about the item or the item doesn't fit or look the way you anticipated (excepting situations where the item is actually faulty of course).

If you believe you are entitled to a refund under Australian Consumer Law please contact us at hello@jackandwillow.com.au and we will work with you to resolve your issue as swiftly as possible.

Non-Approved Returns

If you send us a return that is not pre-approved as noted above, we will contact you to obtain your instructions as to how you would like the item to be dealt with (return to you at your cost or destruction).

Items returned to us without their original packaging and tags or returned due to incorrect address or non-pick up will incur a $14.95 restocking fee, as well as any re-delivery costs.

Customer Reviews

Your little dinosaur lover will be head over heels with this super cute set of 5 of heir favourite dinosaurs!

Materials: this beautiful product is made out of rubberwood, and finished with natural, child-safe oils.

What are the impacts of COVID-19 on shipping?

We are still working to have orders processed and shipped as quickly as possible (orders placed before 10.00am AEST will be processed same day or next business day if ordering on a weekend). However, there are scanning errors and delays occurring with Australia Post. We therefore recommend allowing more time for delivery at present. In addition, Australia Post's signature on delivery service has changed.

Orders placed before 10.00am AEST will be processed same day. Orders placed on weekends or public holidays will be processed next business day. However, there may be delays during busy sale periods so please allow a little extra shipping time in that case. If your order contains a pre-order item, see below for details on pre-order shipping.

What if I ordered something on pre-order?

If you ordered an item on pre-order we will ship it as soon as possible after we receive it into stock. We will note in the product description when we expect that to be. If you order items that are in stock at the same time, we will hold those items and ship your entire order once your pre-order item(s) come into stock. If you would like in stock items shipped separately, please order pre-order items in a separate transaction.

How do you ship items?

We ship via Australia Post with tracking as standard within Australia.

Excepting dummies (which we can't accept for health & safety reasons), we will gladly exchange items in your order or provide you with a store credit, provided you follow the usual sort of return conditions as set out below.

To be eligible for an exchange or credit:

(1) your item(s) must be unused, unworn (if applicable), with all tags and original packaging still intact and in saleable condition;(2) not be a sale item; and(2) your returns request must be submitted via our Returns Portalwithin 7 days of receipt of your order.

Upon receipt, we will review your return request and, if approved, we will provide details on how you should return your items. We note that you should:(a) package your item(s) appropriately to ensure they will not be damaged in transit (any damage during transit will be your responsibility as we are unable to accept returns for items that arrive damaged); and(b) use a tracked service with insurance, as we are unable to accept liability for return parcels not received by us.

Once we receive your return we will process it within 5 business days.

You will be responsible for the cost of shipping the returned item(s) and any exchange items, but you may be eligible for refunded shipping if you paid via PayPal - for more information on PayPal's Refunded Returns Shipping Policy click here.

A $9.95 reshipping fee will be applicable in the event you would like an exchange.

It is important to note that:

1. we cannot guarantee any items you request for an exchange will be in stock at the time of receipt of your return. In the case we will contact you to confirm how you would like to proceed; and

2. we DO NOT provide refunds for change or mind, or other similar circumstances that do not require a refund under the Australian Consumer Law.

Can I cancel my order before it is shipped?

﻿Due to the volume of orders and correspondence we receive we are unfortunately unable to cancel an order once it has been placed. You are however most welcome to return your order for an exchange or credit note once you receive it, utilising the returns process outlined above.

Can I obtain a refund?

If required in accordance with the consumer guarantees contained in the Australian Consumer Law we will gladly provide a refund (or exchange or credit note) and any return shipping will be at our cost. If you would like details on the consumer guarantees under the Australian Consumer Law please see the ACCC resources available here.

For clarity, we note that the following situations will generallyNOTgive rise to a refund under the Australian Consumer Law:

(1) your parcel delivery being delayed by our shipping provider and/or your parcel arriving after the date you required it; (2) an item you receive is a different colour in person to what it appears to be on your computer or mobile phone screen (excepting cases where the item is in fact incorrect - for example, receiving a blue version of a blanket instead of the pink version); or (3) you change your mind about the item or the item doesn't fit or look the way you anticipated (excepting situations where the item is actually faulty of course).

If you believe you are entitled to a refund under Australian Consumer Law please contact us at hello@jackandwillow.com.au and we will work with you to resolve your issue as swiftly as possible.

Non-Approved Returns

If you send us a return that is not pre-approved as noted above, we will contact you to obtain your instructions as to how you would like the item to be dealt with (return to you at your cost or destruction).

Items returned to us without their original packaging and tags or returned due to incorrect address or non-pick up will incur a $14.95 restocking fee, as well as any re-delivery costs.

Customer Reviews

This felt alphabet set is designed as a complementary item for use on a felt board, but can definitely be used without one also.

Features 52 good-sized letters in 4 different colours.

Size: 6 x 8 cm

Materials: All Qtoys are made of plantation timber using non-toxic materials

What are the impacts of COVID-19 on shipping?

We are still working to have orders processed and shipped as quickly as possible (orders placed before 10.00am AEST will be processed same day or next business day if ordering on a weekend). However, there are scanning errors and delays occurring with Australia Post. We therefore recommend allowing more time for delivery at present. In addition, Australia Post's signature on delivery service has changed.

Orders placed before 10.00am AEST will be processed same day. Orders placed on weekends or public holidays will be processed next business day. However, there may be delays during busy sale periods so please allow a little extra shipping time in that case. If your order contains a pre-order item, see below for details on pre-order shipping.

What if I ordered something on pre-order?

If you ordered an item on pre-order we will ship it as soon as possible after we receive it into stock. We will note in the product description when we expect that to be. If you order items that are in stock at the same time, we will hold those items and ship your entire order once your pre-order item(s) come into stock. If you would like in stock items shipped separately, please order pre-order items in a separate transaction.

How do you ship items?

We ship via Australia Post with tracking as standard within Australia.

Excepting dummies (which we can't accept for health & safety reasons), we will gladly exchange items in your order or provide you with a store credit, provided you follow the usual sort of return conditions as set out below.

To be eligible for an exchange or credit:

(1) your item(s) must be unused, unworn (if applicable), with all tags and original packaging still intact and in saleable condition;(2) not be a sale item; and(2) your returns request must be submitted via our Returns Portalwithin 7 days of receipt of your order.

Upon receipt, we will review your return request and, if approved, we will provide details on how you should return your items. We note that you should:(a) package your item(s) appropriately to ensure they will not be damaged in transit (any damage during transit will be your responsibility as we are unable to accept returns for items that arrive damaged); and(b) use a tracked service with insurance, as we are unable to accept liability for return parcels not received by us.

Once we receive your return we will process it within 5 business days.

You will be responsible for the cost of shipping the returned item(s) and any exchange items, but you may be eligible for refunded shipping if you paid via PayPal - for more information on PayPal's Refunded Returns Shipping Policy click here.

A $9.95 reshipping fee will be applicable in the event you would like an exchange.

It is important to note that:

1. we cannot guarantee any items you request for an exchange will be in stock at the time of receipt of your return. In the case we will contact you to confirm how you would like to proceed; and

2. we DO NOT provide refunds for change or mind, or other similar circumstances that do not require a refund under the Australian Consumer Law.

Can I cancel my order before it is shipped?

﻿Due to the volume of orders and correspondence we receive we are unfortunately unable to cancel an order once it has been placed. You are however most welcome to return your order for an exchange or credit note once you receive it, utilising the returns process outlined above.

Can I obtain a refund?

If required in accordance with the consumer guarantees contained in the Australian Consumer Law we will gladly provide a refund (or exchange or credit note) and any return shipping will be at our cost. If you would like details on the consumer guarantees under the Australian Consumer Law please see the ACCC resources available here.

For clarity, we note that the following situations will generallyNOTgive rise to a refund under the Australian Consumer Law:

(1) your parcel delivery being delayed by our shipping provider and/or your parcel arriving after the date you required it; (2) an item you receive is a different colour in person to what it appears to be on your computer or mobile phone screen (excepting cases where the item is in fact incorrect - for example, receiving a blue version of a blanket instead of the pink version); or (3) you change your mind about the item or the item doesn't fit or look the way you anticipated (excepting situations where the item is actually faulty of course).

If you believe you are entitled to a refund under Australian Consumer Law please contact us at hello@jackandwillow.com.au and we will work with you to resolve your issue as swiftly as possible.

Non-Approved Returns

If you send us a return that is not pre-approved as noted above, we will contact you to obtain your instructions as to how you would like the item to be dealt with (return to you at your cost or destruction).

Items returned to us without their original packaging and tags or returned due to incorrect address or non-pick up will incur a $14.95 restocking fee, as well as any re-delivery costs.

Customer Reviews

Small wooden carpenter set including screws, drivers, a hammer, spanner, nuts, bolts and a toolbox.

Age:2-3 years.

Materials: all Qtoys are made of plantation timber using non toxic paints and lacquer.

What are the impacts of COVID-19 on shipping?

We are still working to have orders processed and shipped as quickly as possible (orders placed before 10.00am AEST will be processed same day or next business day if ordering on a weekend). However, there are scanning errors and delays occurring with Australia Post. We therefore recommend allowing more time for delivery at present. In addition, Australia Post's signature on delivery service has changed.

Orders placed before 10.00am AEST will be processed same day. Orders placed on weekends or public holidays will be processed next business day. However, there may be delays during busy sale periods so please allow a little extra shipping time in that case. If your order contains a pre-order item, see below for details on pre-order shipping.

What if I ordered something on pre-order?

If you ordered an item on pre-order we will ship it as soon as possible after we receive it into stock. We will note in the product description when we expect that to be. If you order items that are in stock at the same time, we will hold those items and ship your entire order once your pre-order item(s) come into stock. If you would like in stock items shipped separately, please order pre-order items in a separate transaction.

How do you ship items?

We ship via Australia Post with tracking as standard within Australia.

Excepting dummies (which we can't accept for health & safety reasons), we will gladly exchange items in your order or provide you with a store credit, provided you follow the usual sort of return conditions as set out below.

To be eligible for an exchange or credit:

(1) your item(s) must be unused, unworn (if applicable), with all tags and original packaging still intact and in saleable condition;(2) not be a sale item; and(2) your returns request must be submitted via our Returns Portalwithin 7 days of receipt of your order.

Upon receipt, we will review your return request and, if approved, we will provide details on how you should return your items. We note that you should:(a) package your item(s) appropriately to ensure they will not be damaged in transit (any damage during transit will be your responsibility as we are unable to accept returns for items that arrive damaged); and(b) use a tracked service with insurance, as we are unable to accept liability for return parcels not received by us.

Once we receive your return we will process it within 5 business days.

You will be responsible for the cost of shipping the returned item(s) and any exchange items, but you may be eligible for refunded shipping if you paid via PayPal - for more information on PayPal's Refunded Returns Shipping Policy click here.

A $9.95 reshipping fee will be applicable in the event you would like an exchange.

It is important to note that:

1. we cannot guarantee any items you request for an exchange will be in stock at the time of receipt of your return. In the case we will contact you to confirm how you would like to proceed; and

2. we DO NOT provide refunds for change or mind, or other similar circumstances that do not require a refund under the Australian Consumer Law.

Can I cancel my order before it is shipped?

﻿Due to the volume of orders and correspondence we receive we are unfortunately unable to cancel an order once it has been placed. You are however most welcome to return your order for an exchange or credit note once you receive it, utilising the returns process outlined above.

Can I obtain a refund?

If required in accordance with the consumer guarantees contained in the Australian Consumer Law we will gladly provide a refund (or exchange or credit note) and any return shipping will be at our cost. If you would like details on the consumer guarantees under the Australian Consumer Law please see the ACCC resources available here.

For clarity, we note that the following situations will generallyNOTgive rise to a refund under the Australian Consumer Law:

(1) your parcel delivery being delayed by our shipping provider and/or your parcel arriving after the date you required it; (2) an item you receive is a different colour in person to what it appears to be on your computer or mobile phone screen (excepting cases where the item is in fact incorrect - for example, receiving a blue version of a blanket instead of the pink version); or (3) you change your mind about the item or the item doesn't fit or look the way you anticipated (excepting situations where the item is actually faulty of course).

If you believe you are entitled to a refund under Australian Consumer Law please contact us at hello@jackandwillow.com.au and we will work with you to resolve your issue as swiftly as possible.

Non-Approved Returns

If you send us a return that is not pre-approved as noted above, we will contact you to obtain your instructions as to how you would like the item to be dealt with (return to you at your cost or destruction).

Items returned to us without their original packaging and tags or returned due to incorrect address or non-pick up will incur a $14.95 restocking fee, as well as any re-delivery costs.

Customer Reviews

Simple yet stylish solid wooden truck for toddlers. This durable truck is great for open ended play, pretend play.

Age: 2-3 years.

Materials: all Qtoys are made of plantation timber using non toxic paints and lacquer.

What are the impacts of COVID-19 on shipping?

We are still working to have orders processed and shipped as quickly as possible (orders placed before 10.00am AEST will be processed same day or next business day if ordering on a weekend). However, there are scanning errors and delays occurring with Australia Post. We therefore recommend allowing more time for delivery at present. In addition, Australia Post's signature on delivery service has changed.

Orders placed before 10.00am AEST will be processed same day. Orders placed on weekends or public holidays will be processed next business day. However, there may be delays during busy sale periods so please allow a little extra shipping time in that case. If your order contains a pre-order item, see below for details on pre-order shipping.

What if I ordered something on pre-order?

If you ordered an item on pre-order we will ship it as soon as possible after we receive it into stock. We will note in the product description when we expect that to be. If you order items that are in stock at the same time, we will hold those items and ship your entire order once your pre-order item(s) come into stock. If you would like in stock items shipped separately, please order pre-order items in a separate transaction.

How do you ship items?

We ship via Australia Post with tracking as standard within Australia.

Excepting dummies (which we can't accept for health & safety reasons), we will gladly exchange items in your order or provide you with a store credit, provided you follow the usual sort of return conditions as set out below.

To be eligible for an exchange or credit:

(1) your item(s) must be unused, unworn (if applicable), with all tags and original packaging still intact and in saleable condition;(2) not be a sale item; and(2) your returns request must be submitted via our Returns Portalwithin 7 days of receipt of your order.

Upon receipt, we will review your return request and, if approved, we will provide details on how you should return your items. We note that you should:(a) package your item(s) appropriately to ensure they will not be damaged in transit (any damage during transit will be your responsibility as we are unable to accept returns for items that arrive damaged); and(b) use a tracked service with insurance, as we are unable to accept liability for return parcels not received by us.

Once we receive your return we will process it within 5 business days.

You will be responsible for the cost of shipping the returned item(s) and any exchange items, but you may be eligible for refunded shipping if you paid via PayPal - for more information on PayPal's Refunded Returns Shipping Policy click here.

A $9.95 reshipping fee will be applicable in the event you would like an exchange.

It is important to note that:

1. we cannot guarantee any items you request for an exchange will be in stock at the time of receipt of your return. In the case we will contact you to confirm how you would like to proceed; and

2. we DO NOT provide refunds for change or mind, or other similar circumstances that do not require a refund under the Australian Consumer Law.

Can I cancel my order before it is shipped?

﻿Due to the volume of orders and correspondence we receive we are unfortunately unable to cancel an order once it has been placed. You are however most welcome to return your order for an exchange or credit note once you receive it, utilising the returns process outlined above.

Can I obtain a refund?

If required in accordance with the consumer guarantees contained in the Australian Consumer Law we will gladly provide a refund (or exchange or credit note) and any return shipping will be at our cost. If you would like details on the consumer guarantees under the Australian Consumer Law please see the ACCC resources available here.

For clarity, we note that the following situations will generallyNOTgive rise to a refund under the Australian Consumer Law:

(1) your parcel delivery being delayed by our shipping provider and/or your parcel arriving after the date you required it; (2) an item you receive is a different colour in person to what it appears to be on your computer or mobile phone screen (excepting cases where the item is in fact incorrect - for example, receiving a blue version of a blanket instead of the pink version); or (3) you change your mind about the item or the item doesn't fit or look the way you anticipated (excepting situations where the item is actually faulty of course).

If you believe you are entitled to a refund under Australian Consumer Law please contact us at hello@jackandwillow.com.au and we will work with you to resolve your issue as swiftly as possible.

Non-Approved Returns

If you send us a return that is not pre-approved as noted above, we will contact you to obtain your instructions as to how you would like the item to be dealt with (return to you at your cost or destruction).

Items returned to us without their original packaging and tags or returned due to incorrect address or non-pick up will incur a $14.95 restocking fee, as well as any re-delivery costs.

Customer Reviews

Simple yet stylish wooden bus for toddlers. This idurable simple bus is great for open ended play, pretend play.

Age: 2-3 years.

Materials: all Qtoys are made of plantation timber using non toxic paints and lacquer.

What are the impacts of COVID-19 on shipping?

We are still working to have orders processed and shipped as quickly as possible (orders placed before 10.00am AEST will be processed same day or next business day if ordering on a weekend). However, there are scanning errors and delays occurring with Australia Post. We therefore recommend allowing more time for delivery at present. In addition, Australia Post's signature on delivery service has changed.

Orders placed before 10.00am AEST will be processed same day. Orders placed on weekends or public holidays will be processed next business day. However, there may be delays during busy sale periods so please allow a little extra shipping time in that case. If your order contains a pre-order item, see below for details on pre-order shipping.

What if I ordered something on pre-order?

If you ordered an item on pre-order we will ship it as soon as possible after we receive it into stock. We will note in the product description when we expect that to be. If you order items that are in stock at the same time, we will hold those items and ship your entire order once your pre-order item(s) come into stock. If you would like in stock items shipped separately, please order pre-order items in a separate transaction.

How do you ship items?

We ship via Australia Post with tracking as standard within Australia.

Excepting dummies (which we can't accept for health & safety reasons), we will gladly exchange items in your order or provide you with a store credit, provided you follow the usual sort of return conditions as set out below.

To be eligible for an exchange or credit:

(1) your item(s) must be unused, unworn (if applicable), with all tags and original packaging still intact and in saleable condition;(2) not be a sale item; and(2) your returns request must be submitted via our Returns Portalwithin 7 days of receipt of your order.

Upon receipt, we will review your return request and, if approved, we will provide details on how you should return your items. We note that you should:(a) package your item(s) appropriately to ensure they will not be damaged in transit (any damage during transit will be your responsibility as we are unable to accept returns for items that arrive damaged); and(b) use a tracked service with insurance, as we are unable to accept liability for return parcels not received by us.

Once we receive your return we will process it within 5 business days.

You will be responsible for the cost of shipping the returned item(s) and any exchange items, but you may be eligible for refunded shipping if you paid via PayPal - for more information on PayPal's Refunded Returns Shipping Policy click here.

A $9.95 reshipping fee will be applicable in the event you would like an exchange.

It is important to note that:

1. we cannot guarantee any items you request for an exchange will be in stock at the time of receipt of your return. In the case we will contact you to confirm how you would like to proceed; and

2. we DO NOT provide refunds for change or mind, or other similar circumstances that do not require a refund under the Australian Consumer Law.

Can I cancel my order before it is shipped?

﻿Due to the volume of orders and correspondence we receive we are unfortunately unable to cancel an order once it has been placed. You are however most welcome to return your order for an exchange or credit note once you receive it, utilising the returns process outlined above.

Can I obtain a refund?

If required in accordance with the consumer guarantees contained in the Australian Consumer Law we will gladly provide a refund (or exchange or credit note) and any return shipping will be at our cost. If you would like details on the consumer guarantees under the Australian Consumer Law please see the ACCC resources available here.

For clarity, we note that the following situations will generallyNOTgive rise to a refund under the Australian Consumer Law:

(1) your parcel delivery being delayed by our shipping provider and/or your parcel arriving after the date you required it; (2) an item you receive is a different colour in person to what it appears to be on your computer or mobile phone screen (excepting cases where the item is in fact incorrect - for example, receiving a blue version of a blanket instead of the pink version); or (3) you change your mind about the item or the item doesn't fit or look the way you anticipated (excepting situations where the item is actually faulty of course).

If you believe you are entitled to a refund under Australian Consumer Law please contact us at hello@jackandwillow.com.au and we will work with you to resolve your issue as swiftly as possible.

Non-Approved Returns

If you send us a return that is not pre-approved as noted above, we will contact you to obtain your instructions as to how you would like the item to be dealt with (return to you at your cost or destruction).

Items returned to us without their original packaging and tags or returned due to incorrect address or non-pick up will incur a $14.95 restocking fee, as well as any re-delivery costs.

Name

Email

Phone numberMessage

Customer Reviews

The play opportunities are endless. This listing includes 46 pieces of a mix of Bamboo different sizes and Acacia Wood. This set provides the opportunity for children to use their imagination and create.

As bamboo is a natural material, it will weather and change colour with time making it more unique.

Contents: 46 pieces of bamboo and acacia wood

Age: 2 years +

What are the impacts of COVID-19 on shipping?

We are still working to have orders processed and shipped as quickly as possible (orders placed before 10.00am AEST will be processed same day or next business day if ordering on a weekend). However, there are scanning errors and delays occurring with Australia Post. We therefore recommend allowing more time for delivery at present. In addition, Australia Post's signature on delivery service has changed.

Orders placed before 10.00am AEST will be processed same day. Orders placed on weekends or public holidays will be processed next business day. However, there may be delays during busy sale periods so please allow a little extra shipping time in that case. If your order contains a pre-order item, see below for details on pre-order shipping.

What if I ordered something on pre-order?

If you ordered an item on pre-order we will ship it as soon as possible after we receive it into stock. We will note in the product description when we expect that to be. If you order items that are in stock at the same time, we will hold those items and ship your entire order once your pre-order item(s) come into stock. If you would like in stock items shipped separately, please order pre-order items in a separate transaction.

How do you ship items?

We ship via Australia Post with tracking as standard within Australia.

Excepting dummies (which we can't accept for health & safety reasons), we will gladly exchange items in your order or provide you with a store credit, provided you follow the usual sort of return conditions as set out below.

To be eligible for an exchange or credit:

(1) your item(s) must be unused, unworn (if applicable), with all tags and original packaging still intact and in saleable condition;(2) not be a sale item; and(2) your returns request must be submitted via our Returns Portalwithin 7 days of receipt of your order.

Upon receipt, we will review your return request and, if approved, we will provide details on how you should return your items. We note that you should:(a) package your item(s) appropriately to ensure they will not be damaged in transit (any damage during transit will be your responsibility as we are unable to accept returns for items that arrive damaged); and(b) use a tracked service with insurance, as we are unable to accept liability for return parcels not received by us.

Once we receive your return we will process it within 5 business days.

You will be responsible for the cost of shipping the returned item(s) and any exchange items, but you may be eligible for refunded shipping if you paid via PayPal - for more information on PayPal's Refunded Returns Shipping Policy click here.

A $9.95 reshipping fee will be applicable in the event you would like an exchange.

It is important to note that:

1. we cannot guarantee any items you request for an exchange will be in stock at the time of receipt of your return. In the case we will contact you to confirm how you would like to proceed; and

2. we DO NOT provide refunds for change or mind, or other similar circumstances that do not require a refund under the Australian Consumer Law.

Can I cancel my order before it is shipped?

﻿Due to the volume of orders and correspondence we receive we are unfortunately unable to cancel an order once it has been placed. You are however most welcome to return your order for an exchange or credit note once you receive it, utilising the returns process outlined above.

Can I obtain a refund?

If required in accordance with the consumer guarantees contained in the Australian Consumer Law we will gladly provide a refund (or exchange or credit note) and any return shipping will be at our cost. If you would like details on the consumer guarantees under the Australian Consumer Law please see the ACCC resources available here.

For clarity, we note that the following situations will generallyNOTgive rise to a refund under the Australian Consumer Law:

(1) your parcel delivery being delayed by our shipping provider and/or your parcel arriving after the date you required it; (2) an item you receive is a different colour in person to what it appears to be on your computer or mobile phone screen (excepting cases where the item is in fact incorrect - for example, receiving a blue version of a blanket instead of the pink version); or (3) you change your mind about the item or the item doesn't fit or look the way you anticipated (excepting situations where the item is actually faulty of course).

If you believe you are entitled to a refund under Australian Consumer Law please contact us at hello@jackandwillow.com.au and we will work with you to resolve your issue as swiftly as possible.

Non-Approved Returns

If you send us a return that is not pre-approved as noted above, we will contact you to obtain your instructions as to how you would like the item to be dealt with (return to you at your cost or destruction).

Items returned to us without their original packaging and tags or returned due to incorrect address or non-pick up will incur a $14.95 restocking fee, as well as any re-delivery costs.

Customer Reviews

Turn the tower upside down and watch the colourful balls cascading down! This toy offers a fun way for young people to explore the concept of gravity.

Size: 20 x 12 x 12cm

Materials: all Qtoys are made of plantation timber using non toxic paints and lacquer.

What are the impacts of COVID-19 on shipping?

We are still working to have orders processed and shipped as quickly as possible (orders placed before 10.00am AEST will be processed same day or next business day if ordering on a weekend). However, there are scanning errors and delays occurring with Australia Post. We therefore recommend allowing more time for delivery at present. In addition, Australia Post's signature on delivery service has changed.

Orders placed before 10.00am AEST will be processed same day. Orders placed on weekends or public holidays will be processed next business day. However, there may be delays during busy sale periods so please allow a little extra shipping time in that case. If your order contains a pre-order item, see below for details on pre-order shipping.

What if I ordered something on pre-order?

If you ordered an item on pre-order we will ship it as soon as possible after we receive it into stock. We will note in the product description when we expect that to be. If you order items that are in stock at the same time, we will hold those items and ship your entire order once your pre-order item(s) come into stock. If you would like in stock items shipped separately, please order pre-order items in a separate transaction.

How do you ship items?

We ship via Australia Post with tracking as standard within Australia.

Excepting dummies (which we can't accept for health & safety reasons), we will gladly exchange items in your order or provide you with a store credit, provided you follow the usual sort of return conditions as set out below.

To be eligible for an exchange or credit:

(1) your item(s) must be unused, unworn (if applicable), with all tags and original packaging still intact and in saleable condition;(2) not be a sale item; and(2) your returns request must be submitted via our Returns Portalwithin 7 days of receipt of your order.

Upon receipt, we will review your return request and, if approved, we will provide details on how you should return your items. We note that you should:(a) package your item(s) appropriately to ensure they will not be damaged in transit (any damage during transit will be your responsibility as we are unable to accept returns for items that arrive damaged); and(b) use a tracked service with insurance, as we are unable to accept liability for return parcels not received by us.

Once we receive your return we will process it within 5 business days.

You will be responsible for the cost of shipping the returned item(s) and any exchange items, but you may be eligible for refunded shipping if you paid via PayPal - for more information on PayPal's Refunded Returns Shipping Policy click here.

A $9.95 reshipping fee will be applicable in the event you would like an exchange.

It is important to note that:

1. we cannot guarantee any items you request for an exchange will be in stock at the time of receipt of your return. In the case we will contact you to confirm how you would like to proceed; and

2. we DO NOT provide refunds for change or mind, or other similar circumstances that do not require a refund under the Australian Consumer Law.

Can I cancel my order before it is shipped?

﻿Due to the volume of orders and correspondence we receive we are unfortunately unable to cancel an order once it has been placed. You are however most welcome to return your order for an exchange or credit note once you receive it, utilising the returns process outlined above.

Can I obtain a refund?

If required in accordance with the consumer guarantees contained in the Australian Consumer Law we will gladly provide a refund (or exchange or credit note) and any return shipping will be at our cost. If you would like details on the consumer guarantees under the Australian Consumer Law please see the ACCC resources available here.

For clarity, we note that the following situations will generallyNOTgive rise to a refund under the Australian Consumer Law:

(1) your parcel delivery being delayed by our shipping provider and/or your parcel arriving after the date you required it; (2) an item you receive is a different colour in person to what it appears to be on your computer or mobile phone screen (excepting cases where the item is in fact incorrect - for example, receiving a blue version of a blanket instead of the pink version); or (3) you change your mind about the item or the item doesn't fit or look the way you anticipated (excepting situations where the item is actually faulty of course).

If you believe you are entitled to a refund under Australian Consumer Law please contact us at hello@jackandwillow.com.au and we will work with you to resolve your issue as swiftly as possible.

Non-Approved Returns

If you send us a return that is not pre-approved as noted above, we will contact you to obtain your instructions as to how you would like the item to be dealt with (return to you at your cost or destruction).

Items returned to us without their original packaging and tags or returned due to incorrect address or non-pick up will incur a $14.95 restocking fee, as well as any re-delivery costs.

Customer Reviews

Beautiful natural wooden balls set of 50. These balls are great as counters or accessory for our counting boards or counting trays.

Age: 3+

Materials: All Qtoys are made of plantation timber using non-toxic materials

What are the impacts of COVID-19 on shipping?

We are still working to have orders processed and shipped as quickly as possible (orders placed before 10.00am AEST will be processed same day or next business day if ordering on a weekend). However, there are scanning errors and delays occurring with Australia Post. We therefore recommend allowing more time for delivery at present. In addition, Australia Post's signature on delivery service has changed.

Orders placed before 10.00am AEST will be processed same day. Orders placed on weekends or public holidays will be processed next business day. However, there may be delays during busy sale periods so please allow a little extra shipping time in that case. If your order contains a pre-order item, see below for details on pre-order shipping.

What if I ordered something on pre-order?

If you ordered an item on pre-order we will ship it as soon as possible after we receive it into stock. We will note in the product description when we expect that to be. If you order items that are in stock at the same time, we will hold those items and ship your entire order once your pre-order item(s) come into stock. If you would like in stock items shipped separately, please order pre-order items in a separate transaction.

How do you ship items?

We ship via Australia Post with tracking as standard within Australia.

Excepting dummies (which we can't accept for health & safety reasons), we will gladly exchange items in your order or provide you with a store credit, provided you follow the usual sort of return conditions as set out below.

To be eligible for an exchange or credit:

(1) your item(s) must be unused, unworn (if applicable), with all tags and original packaging still intact and in saleable condition;(2) not be a sale item; and(2) your returns request must be submitted via our Returns Portalwithin 7 days of receipt of your order.

Upon receipt, we will review your return request and, if approved, we will provide details on how you should return your items. We note that you should:(a) package your item(s) appropriately to ensure they will not be damaged in transit (any damage during transit will be your responsibility as we are unable to accept returns for items that arrive damaged); and(b) use a tracked service with insurance, as we are unable to accept liability for return parcels not received by us.

Once we receive your return we will process it within 5 business days.

You will be responsible for the cost of shipping the returned item(s) and any exchange items, but you may be eligible for refunded shipping if you paid via PayPal - for more information on PayPal's Refunded Returns Shipping Policy click here.

A $9.95 reshipping fee will be applicable in the event you would like an exchange.

It is important to note that:

1. we cannot guarantee any items you request for an exchange will be in stock at the time of receipt of your return. In the case we will contact you to confirm how you would like to proceed; and

2. we DO NOT provide refunds for change or mind, or other similar circumstances that do not require a refund under the Australian Consumer Law.

Can I cancel my order before it is shipped?

﻿Due to the volume of orders and correspondence we receive we are unfortunately unable to cancel an order once it has been placed. You are however most welcome to return your order for an exchange or credit note once you receive it, utilising the returns process outlined above.

Can I obtain a refund?

If required in accordance with the consumer guarantees contained in the Australian Consumer Law we will gladly provide a refund (or exchange or credit note) and any return shipping will be at our cost. If you would like details on the consumer guarantees under the Australian Consumer Law please see the ACCC resources available here.

For clarity, we note that the following situations will generallyNOTgive rise to a refund under the Australian Consumer Law:

(1) your parcel delivery being delayed by our shipping provider and/or your parcel arriving after the date you required it; (2) an item you receive is a different colour in person to what it appears to be on your computer or mobile phone screen (excepting cases where the item is in fact incorrect - for example, receiving a blue version of a blanket instead of the pink version); or (3) you change your mind about the item or the item doesn't fit or look the way you anticipated (excepting situations where the item is actually faulty of course).

If you believe you are entitled to a refund under Australian Consumer Law please contact us at hello@jackandwillow.com.au and we will work with you to resolve your issue as swiftly as possible.

Non-Approved Returns

If you send us a return that is not pre-approved as noted above, we will contact you to obtain your instructions as to how you would like the item to be dealt with (return to you at your cost or destruction).

Items returned to us without their original packaging and tags or returned due to incorrect address or non-pick up will incur a $14.95 restocking fee, as well as any re-delivery costs.

Name

Email

Phone numberMessage

Customer Reviews

A perfect, well-rounded all-in-one building set for children. Contains hollow blocks in various shapes and beautiful colours. Great for sorting, nesting and building activities with unlimited potential.

Materials: All Qtoys are made with ethically sourced materials under a fair trade scheme.

What are the impacts of COVID-19 on shipping?

We are still working to have orders processed and shipped as quickly as possible (orders placed before 10.00am AEST will be processed same day or next business day if ordering on a weekend). However, there are scanning errors and delays occurring with Australia Post. We therefore recommend allowing more time for delivery at present. In addition, Australia Post's signature on delivery service has changed.

Orders placed before 10.00am AEST will be processed same day. Orders placed on weekends or public holidays will be processed next business day. However, there may be delays during busy sale periods so please allow a little extra shipping time in that case. If your order contains a pre-order item, see below for details on pre-order shipping.

What if I ordered something on pre-order?

If you ordered an item on pre-order we will ship it as soon as possible after we receive it into stock. We will note in the product description when we expect that to be. If you order items that are in stock at the same time, we will hold those items and ship your entire order once your pre-order item(s) come into stock. If you would like in stock items shipped separately, please order pre-order items in a separate transaction.

How do you ship items?

We ship via Australia Post with tracking as standard within Australia.

Excepting dummies (which we can't accept for health & safety reasons), we will gladly exchange items in your order or provide you with a store credit, provided you follow the usual sort of return conditions as set out below.

To be eligible for an exchange or credit:

(1) your item(s) must be unused, unworn (if applicable), with all tags and original packaging still intact and in saleable condition;(2) not be a sale item; and(2) your returns request must be submitted via our Returns Portalwithin 7 days of receipt of your order.

Upon receipt, we will review your return request and, if approved, we will provide details on how you should return your items. We note that you should:(a) package your item(s) appropriately to ensure they will not be damaged in transit (any damage during transit will be your responsibility as we are unable to accept returns for items that arrive damaged); and(b) use a tracked service with insurance, as we are unable to accept liability for return parcels not received by us.

Once we receive your return we will process it within 5 business days.

You will be responsible for the cost of shipping the returned item(s) and any exchange items, but you may be eligible for refunded shipping if you paid via PayPal - for more information on PayPal's Refunded Returns Shipping Policy click here.

A $9.95 reshipping fee will be applicable in the event you would like an exchange.

It is important to note that:

1. we cannot guarantee any items you request for an exchange will be in stock at the time of receipt of your return. In the case we will contact you to confirm how you would like to proceed; and

2. we DO NOT provide refunds for change or mind, or other similar circumstances that do not require a refund under the Australian Consumer Law.

Can I cancel my order before it is shipped?

﻿Due to the volume of orders and correspondence we receive we are unfortunately unable to cancel an order once it has been placed. You are however most welcome to return your order for an exchange or credit note once you receive it, utilising the returns process outlined above.

Can I obtain a refund?

If required in accordance with the consumer guarantees contained in the Australian Consumer Law we will gladly provide a refund (or exchange or credit note) and any return shipping will be at our cost. If you would like details on the consumer guarantees under the Australian Consumer Law please see the ACCC resources available here.

For clarity, we note that the following situations will generallyNOTgive rise to a refund under the Australian Consumer Law:

(1) your parcel delivery being delayed by our shipping provider and/or your parcel arriving after the date you required it; (2) an item you receive is a different colour in person to what it appears to be on your computer or mobile phone screen (excepting cases where the item is in fact incorrect - for example, receiving a blue version of a blanket instead of the pink version); or (3) you change your mind about the item or the item doesn't fit or look the way you anticipated (excepting situations where the item is actually faulty of course).

If you believe you are entitled to a refund under Australian Consumer Law please contact us at hello@jackandwillow.com.au and we will work with you to resolve your issue as swiftly as possible.

Non-Approved Returns

If you send us a return that is not pre-approved as noted above, we will contact you to obtain your instructions as to how you would like the item to be dealt with (return to you at your cost or destruction).

Items returned to us without their original packaging and tags or returned due to incorrect address or non-pick up will incur a $14.95 restocking fee, as well as any re-delivery costs.

Name

Email

Phone numberMessage

Customer Reviews

This beautiful landscape featuring Australian animals. This special design was created to help raise funds for the Australian Bushfires, $5 from every purchase will be donated to a worthy cause by QToys.

Materials: All Qtoys are made with ethically sourced materials under a fair trade scheme.

What are the impacts of COVID-19 on shipping?

We are still working to have orders processed and shipped as quickly as possible (orders placed before 10.00am AEST will be processed same day or next business day if ordering on a weekend). However, there are scanning errors and delays occurring with Australia Post. We therefore recommend allowing more time for delivery at present. In addition, Australia Post's signature on delivery service has changed.

Orders placed before 10.00am AEST will be processed same day. Orders placed on weekends or public holidays will be processed next business day. However, there may be delays during busy sale periods so please allow a little extra shipping time in that case. If your order contains a pre-order item, see below for details on pre-order shipping.

What if I ordered something on pre-order?

If you ordered an item on pre-order we will ship it as soon as possible after we receive it into stock. We will note in the product description when we expect that to be. If you order items that are in stock at the same time, we will hold those items and ship your entire order once your pre-order item(s) come into stock. If you would like in stock items shipped separately, please order pre-order items in a separate transaction.

How do you ship items?

We ship via Australia Post with tracking as standard within Australia.

Excepting dummies (which we can't accept for health & safety reasons), we will gladly exchange items in your order or provide you with a store credit, provided you follow the usual sort of return conditions as set out below.

To be eligible for an exchange or credit:

(1) your item(s) must be unused, unworn (if applicable), with all tags and original packaging still intact and in saleable condition;(2) not be a sale item; and(2) your returns request must be submitted via our Returns Portalwithin 7 days of receipt of your order.

Upon receipt, we will review your return request and, if approved, we will provide details on how you should return your items. We note that you should:(a) package your item(s) appropriately to ensure they will not be damaged in transit (any damage during transit will be your responsibility as we are unable to accept returns for items that arrive damaged); and(b) use a tracked service with insurance, as we are unable to accept liability for return parcels not received by us.

Once we receive your return we will process it within 5 business days.

You will be responsible for the cost of shipping the returned item(s) and any exchange items, but you may be eligible for refunded shipping if you paid via PayPal - for more information on PayPal's Refunded Returns Shipping Policy click here.

A $9.95 reshipping fee will be applicable in the event you would like an exchange.

It is important to note that:

1. we cannot guarantee any items you request for an exchange will be in stock at the time of receipt of your return. In the case we will contact you to confirm how you would like to proceed; and

2. we DO NOT provide refunds for change or mind, or other similar circumstances that do not require a refund under the Australian Consumer Law.

Can I cancel my order before it is shipped?

﻿Due to the volume of orders and correspondence we receive we are unfortunately unable to cancel an order once it has been placed. You are however most welcome to return your order for an exchange or credit note once you receive it, utilising the returns process outlined above.

Can I obtain a refund?

If required in accordance with the consumer guarantees contained in the Australian Consumer Law we will gladly provide a refund (or exchange or credit note) and any return shipping will be at our cost. If you would like details on the consumer guarantees under the Australian Consumer Law please see the ACCC resources available here.

For clarity, we note that the following situations will generallyNOTgive rise to a refund under the Australian Consumer Law:

(1) your parcel delivery being delayed by our shipping provider and/or your parcel arriving after the date you required it; (2) an item you receive is a different colour in person to what it appears to be on your computer or mobile phone screen (excepting cases where the item is in fact incorrect - for example, receiving a blue version of a blanket instead of the pink version); or (3) you change your mind about the item or the item doesn't fit or look the way you anticipated (excepting situations where the item is actually faulty of course).

If you believe you are entitled to a refund under Australian Consumer Law please contact us at hello@jackandwillow.com.au and we will work with you to resolve your issue as swiftly as possible.

Non-Approved Returns

If you send us a return that is not pre-approved as noted above, we will contact you to obtain your instructions as to how you would like the item to be dealt with (return to you at your cost or destruction).

Items returned to us without their original packaging and tags or returned due to incorrect address or non-pick up will incur a $14.95 restocking fee, as well as any re-delivery costs.

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This block set contains 34 wooden building blocks that offer young minds a fun time to free their imagination with various shapes and sizes. Each pieceis carefully sanded and dyed with food grade colours. All materials used are child-safe and non-toxic. This set comes with a handy wooden storage tray.

Size: 5 x 25 x 28cm

Materials: All Qtoys are made with ethically sourced materials under a fair trade scheme.

What are the impacts of COVID-19 on shipping?

We are still working to have orders processed and shipped as quickly as possible (orders placed before 10.00am AEST will be processed same day or next business day if ordering on a weekend). However, there are scanning errors and delays occurring with Australia Post. We therefore recommend allowing more time for delivery at present. In addition, Australia Post's signature on delivery service has changed.

Orders placed before 10.00am AEST will be processed same day. Orders placed on weekends or public holidays will be processed next business day. However, there may be delays during busy sale periods so please allow a little extra shipping time in that case. If your order contains a pre-order item, see below for details on pre-order shipping.

What if I ordered something on pre-order?

If you ordered an item on pre-order we will ship it as soon as possible after we receive it into stock. We will note in the product description when we expect that to be. If you order items that are in stock at the same time, we will hold those items and ship your entire order once your pre-order item(s) come into stock. If you would like in stock items shipped separately, please order pre-order items in a separate transaction.

How do you ship items?

We ship via Australia Post with tracking as standard within Australia.

Excepting dummies (which we can't accept for health & safety reasons), we will gladly exchange items in your order or provide you with a store credit, provided you follow the usual sort of return conditions as set out below.

To be eligible for an exchange or credit:

(1) your item(s) must be unused, unworn (if applicable), with all tags and original packaging still intact and in saleable condition;(2) not be a sale item; and(2) your returns request must be submitted via our Returns Portalwithin 7 days of receipt of your order.

Upon receipt, we will review your return request and, if approved, we will provide details on how you should return your items. We note that you should:(a) package your item(s) appropriately to ensure they will not be damaged in transit (any damage during transit will be your responsibility as we are unable to accept returns for items that arrive damaged); and(b) use a tracked service with insurance, as we are unable to accept liability for return parcels not received by us.

Once we receive your return we will process it within 5 business days.

You will be responsible for the cost of shipping the returned item(s) and any exchange items, but you may be eligible for refunded shipping if you paid via PayPal - for more information on PayPal's Refunded Returns Shipping Policy click here.

A $9.95 reshipping fee will be applicable in the event you would like an exchange.

It is important to note that:

1. we cannot guarantee any items you request for an exchange will be in stock at the time of receipt of your return. In the case we will contact you to confirm how you would like to proceed; and

2. we DO NOT provide refunds for change or mind, or other similar circumstances that do not require a refund under the Australian Consumer Law.

Can I cancel my order before it is shipped?

﻿Due to the volume of orders and correspondence we receive we are unfortunately unable to cancel an order once it has been placed. You are however most welcome to return your order for an exchange or credit note once you receive it, utilising the returns process outlined above.

Can I obtain a refund?

If required in accordance with the consumer guarantees contained in the Australian Consumer Law we will gladly provide a refund (or exchange or credit note) and any return shipping will be at our cost. If you would like details on the consumer guarantees under the Australian Consumer Law please see the ACCC resources available here.

For clarity, we note that the following situations will generallyNOTgive rise to a refund under the Australian Consumer Law:

(1) your parcel delivery being delayed by our shipping provider and/or your parcel arriving after the date you required it; (2) an item you receive is a different colour in person to what it appears to be on your computer or mobile phone screen (excepting cases where the item is in fact incorrect - for example, receiving a blue version of a blanket instead of the pink version); or (3) you change your mind about the item or the item doesn't fit or look the way you anticipated (excepting situations where the item is actually faulty of course).

If you believe you are entitled to a refund under Australian Consumer Law please contact us at hello@jackandwillow.com.au and we will work with you to resolve your issue as swiftly as possible.

Non-Approved Returns

If you send us a return that is not pre-approved as noted above, we will contact you to obtain your instructions as to how you would like the item to be dealt with (return to you at your cost or destruction).

Items returned to us without their original packaging and tags or returned due to incorrect address or non-pick up will incur a $14.95 restocking fee, as well as any re-delivery costs.