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Customer Care

We believe in enjoying the outdoors. That’s why we want to make sure your experience with our products and with our dealers is the best it can be. To us, your dealer should be more than just a place to purchase an Arctic Cat machine. It should be a place you look to for reliable, dependable service for years of riding enjoyment.

If you have questions or concerns about your vehicle, please follow these steps:

Please see the maintenance section of your owner’s manual. The service intervals in the maintenance schedule are based on average riding conditions. Some items will need more frequent service if you ride in severe conditions or at full throttle. Consult your dealer for recommendations applicable to your individual needs and use. If you need a replacement manual, click here.

Yes, your Arctic Cat dealer can order a service or operator manual for you just like any other part or accessory. Most service manuals are available in either paper or CD media. Operator Manuals are able to be viewed and printed from this website.

With today’s technology the dash has a built-in clock that runs off milliamps which can drain a battery on your ATV. Arctic Cat recommends the use of a battery tender. This will keep your battery charged and ready when you are. Battery tenders are available at your local Arctic Cat dealer. (CTEK p/n 5639-418 is an ideal example).

Any out-of-warranty repair assistance offered by Arctic Cat must be coordinated through an authorized Arctic Cat dealer. If the warranty on your Arctic Cat product has expired but you strongly feel that Arctic Cat should consider assistance, you must authorize a repair inspection through an authorized Arctic Cat dealer at your expense. Once a diagnosis of the problem has been made, and your dealer supports your request, the dealer will forward the findings to the Arctic Cat technical service staff to see if assistance is available. Only an Authorized Arctic Cat dealer can request out-of-warranty assistance on your behalf.

We recommend discussing your concerns directly with the Service Manager of the dealership. They are in the best position to assist you. If you are still not satisfied please contact the Arctic Cat Customer Care department. Keep in mind the Customer Care support staff are non-technical and cannot assist you with diagnosing technical service issues or authorize warranty repairs. Your Customer Care advocate will represent your concerns within Arctic Cat to ensure the best possible outcome.

Any authorized Arctic Cat dealer can check your serial number (VIN) for outstanding Service Bulletins. Outstanding Service Bulletins can be performed by any authorized Arctic Cat dealer who will then determine if the bulletin is covered by factory warranty.

In order to obtain warranty coverage, the first step would be to take your product to an authorized Arctic Cat dealer for diagnosis. Your dealer will determine if there is warranty coverage. Please see the Dealer locator to find the dealer closest to you.

Your original Arctic Cat manufacturer’s warranty covers the repair or replacement, at Arctic Cat’s option, of any part which is defective in material or factory workmanship under normal use for the applicable warranty period. For further details please reference your warranty information in your Operator’s Manual. (Competition/Race models are excluded from warranty coverage.)

Effective June 1, 2010, all sales with warranty registration occurring after June 1, 2010, warranty coverage is only available in the country in which the original retail purchase occurs to the original retail purchaser resident in that country or to a transferee resident in that country of the balance of the unused warranty.

Potentially. Your Operator’s Manual identifies certain maintenance that is required in order to maintain warranty coverage. Your authorized Arctic Cat dealer is trained to perform these services. In the event that the maintenance or service is done incorrectly or incompletely and is the cause of a failure, that failure will not be covered under warranty. You must also save all receipts if maintenance is performed by anyone other than an authorized Arctic Cat dealer.

Arctic Cat parts and accessories can be purchased through an authorized Arctic Cat dealer. Please see the Dealer Locator for the dealer nearest you. Parts and accessories are also available from the Arctic Cat website home page through a “On Line Store”. Go to “Gear” and then click on Arctic Store or go directly to “store.arcticcat.com”.

Arctic Cat vehicle accessories are warranted against defects in material and workmanship for 120 days from date of consumer purchase (with the exception of those listed in the Accessory Catalog) when used for the purpose it was intended. Arctic Cat does not pay any claims for charges associated with removal, disassembly, or installation of warranted accessories.

Arctic Cat warrants that, at the time of delivery, each garment is free of defects in material and workmanship for a period of one (1) year. Arctic Cat and the manufacturer retain the option to repair, replace, or grant credit for warranty claims. Freight expense, unless otherwise stated, is not the responsibility of Arctic Cat.

Yes, you can order replacement keys through your Arctic Cat dealer. You will need the key code off of the existing key or key code from the ignition lock. If code cannot be found, complete switch is available.

We recommend discussing your concerns directly with the Parts Manager at the dealership. They are in the best position to assist you. All Arctic Cat dealerships have access to Call Center Parts Coordinators who can investigate the backordered item(s) and find out if there are any other options available to have the order filled sooner. If you are still not satisfied you can contact the Arctic Cat Customer Care Department. Keep in mind the Arctic Cat Customer Care support staff is unable to order parts, track your backorders or provide technical parts advice. Your Customer Care advocate will represent your concerns within Arctic Cat to ensure the best possible outcome.

Any authorized Arctic Cat dealer can check your serial number (VIN) for outstanding Safety Bulletins. Outstanding Safety Bulletins can be performed by any authorized Arctic Cat dealer at no charge to the customer.

Cornerstone is an independent company providing extended service contracts to Arctic Cat customers under a marketing agreement with Arctic Cat. Arctic Cat does not control the policies or procedures within Cornerstone nor does Arctic Cat participate in Cornerstones Extended Service Contract (ESC) policies or decisions.

The customer is responsible to pay the $50 deductible on each service occurrence during the Cornerstone ESC period. Deductibles do not apply during the original Arctic Cat manufacturer’s warranty period. All claims during the manufacturer warranty period should be submitted directly to Arctic Cat.

Customers will receive their Cornerstone ESC information approximately 30 days after payment is received for the contract. Fulfillment materials include: A personalized letter, a copy of the Terms & Conditions and a wallet ID card.

In the case of a mechanical failure during the Cornerstone ESC period that has been submitted correctly using an estimate and/or claim form, Cornerstone will reimburse towing costs without exceeding the acceptable $50 for towing the unit to the place where the repair will be done. In the case of a mechanical failure during the Cornerstone ESC period Cornerstone will reimburse the rental cost up to a maximum of $20 per day for a period not exceeding a total of six (6) days.