Product Details

Vendor Details

First Insight

www.first-insight.com/

Founded 1994

United States

About MaximEyes

How do you keep your optometry and ophthalmology exam lanes moving, while managing compliance, costs, cash flow and staff too? MaximEyes certified EHR, practice management and image management solutions, and end-to-end revenue cycle management (RCM) services help you balance it all. That's because they're shaped by a unique customer feedback loop that solicits your input at every point of view. Get unmatched customer support in typically less than 30 seconds with 98% customer satisfaction.

MaximEyes Reviews
Recently Reviewed!

MaximEyes has a responsive tech support team - when needed (which isn't often). The software has some very good features

Dec 22, 2017

Samuel Jackendoff

consultant

Dr. Roberta Horwitz - Eye Care For You

Medical Practice, 1-10 employees

Used the software for: 1-2 years

Reviewer Source

Source: Software Advice

4/5

Overall

3
/
5

Ease of Use

4
/
5

Features & Functionality

5
/
5

Customer Support

4
/
5

Value for Money

Likelihood to Recommend:Not LikelyExtremely Likely

Pros: 1. The standard package has modules that some doctors won't need - but they are there for those doctors that can use them. It is up to the doctor to pick and choose.
2. Conversion costs (from other packages) are reasonable. The support team that does the work is very helpful and knowledgeable.
3. Product does a great job forcing the doctor to do a complete exam, put in the appropriate codes and provides help with levels of service
4. They keep the diagnosis codes up to date.
5. If you have the patient fill out the pre-exam info on paper, the receptionist can enter the data into the system from an on-screen version of that same document. This makes life much easier.
6. You can provide the patient with an online sign-in to fill out their pre-exam paperwork at home, or on a tablet in the office - if you want.
7. Customized letters
8. Operates via VPN for added security

Cons: 1. The software has two modules, 1 for patient management and one for the medical exam. They need to be synced before the patient can go back to see the doctor. This is a pain. Doctor's comments, exam data, etc. (at least the relevant and permissible data) are not immediately available to the staff until it has been re-synced.
2

Better have an on-site IT specialist to help keep it running

Oct 10, 2017

Tregg Farmer

Practice Manager

Yakima Vision Center

Medical Practice, 1-10 employees

Used the software for: 2+ years

Reviewer Source

Source: Software Advice

2/5

Overall

3
/
5

Ease of Use

4
/
5

Features & Functionality

1
/
5

Customer Support

3
/
5

Value for Money

Likelihood to Recommend:Not LikelyExtremely Likely

Comments: Their old Filemaker database application is out-of-date and causes many development and deployment problems.

Pros: It is very encompassing for practices with a great deal of medical patients and they have several third party integrations

Cons: Difficult overseas support, new version testing lacking, server based system downtime. I spend on average 10-15 hrs a month helping their tech support deal with issues they they create.

Love Maximeyes Electronic Health Record

Aug 19, 2017

Greg Caldwell

Optometrist

Centar, Imler, Gjurich, and Caldwell

Medical Practice, 11-50 employees

Used the software for: 2+ years

Reviewer Source

Source: Software Advice

5/5

Overall

5
/
5

Ease of Use

5
/
5

Features & Functionality

5
/
5

Customer Support

5
/
5

Value for Money

Likelihood to Recommend:Not LikelyExtremely Likely

Pros: Maximeyes Electronic Health Record (EHR) is so versatile. Our practice ranges from wellness exams, CL and speciality CL, full scope eye disease management, and various postoperative eye care and this EHR handles it all with ease. The evolution of this software does not stop, Maximeyes continues to improve the software. Paper to Maximeyes EHR was seamless, along with ICD-9 to ICD-10. Maximeyes EHR makes ICD-10 coding easy!

Great personal attention from multiple staffers given when I needed it

Aug 04, 2017

Lowell Lebovitz

Optometrist

Envision Eye Care - Pittsburgh

Medical Practice, 1-10 employees

Used the software for: 2+ years

Reviewer Source

Source: Software Advice

5/5

Overall

5
/
5

Ease of Use

5
/
5

Features & Functionality

5
/
5

Customer Support

5
/
5

Value for Money

Likelihood to Recommend:Not LikelyExtremely Likely

Comments: I want to personally mention and thank Sofiya (AND her team) for taking the time to address an issue with me, then research the issue once we determined there WAS an problem with my issue, then get me the necessary update (to fix this issue) and then lastly follow up with a call (a 76 min session) to discuss the issues / questions I had.
In dealing with Sofiya and the other, the staff were educational, patient and worked thru nearly all of my issue (the ones that COULD be addressed) The unresolved were farmed out to IT and Training.
I ALSO want to mention that in talking with my MIPS/MACRAs consultant, he informed me that there were certain major EHR players working on the data collecting with regard to MIPS/MACRAs and his observation was that First Insight's EHR was SIGNIFICANTLY heads above the other 2 players when it came to readiness. That says a lot for the First Insight developmental team.

Pros: The product and staff give personal attention and listen to me and address my needs. That is important to me when it comes to this important piece of my practice.

Cons: Minor EHR customization issues that are resolved when discovered. The staff listen and correct or improve the issues as they are discovered.

Easy to use

Jun 26, 2017

Barbara Yanak

Owner/ Doctor

Dr. Barbara Yanak

Medical Practice, 1-10 employees

Used the software for: 2+ years

Source: Software Advice

5/5

Overall

5
/
5

Ease of Use

5
/
5

Features & Functionality

4
/
5

Customer Support

4
/
5

Value for Money

Likelihood to Recommend:Not LikelyExtremely Likely

Comments: My experience with MaximEyes has been positive. My biggest problem is my limited understanding of computer/software issues. This makes it difficult for me to explain problems when they are occur. The tech support and customer support has always been helpful.

Pros: The system is easy to use. I find that MaximEyes is always working to improve the system to adapt to the changing demands like MIPS and MU.

Cons: The updates that are require to keep the system current sometimes have problems. These take a call to technical support to address the problem.

Customizable EHR that can enhance your office flow and needs of the various departments in an optometry practice

Jun 08, 2017

Jeanette Lee

Optometrist/ owner

20/20 Optometry of Silicon Valley

Medical Practice, 1-10 employees

Used the software for: 2+ years

Source: Software Advice

4/5

Overall

4
/
5

Ease of Use

4
/
5

Features & Functionality

5
/
5

Customer Support

Likelihood to Recommend:Not LikelyExtremely Likely

Comments: The MaximEyes team are very loyal and I have gotten to know them for the past 12 years. They are innovative and always looking ahead. That meets the needs of my patients here in the Silicon Valley. Once I switched to their program, I could never go back to paper, and have embraced all the changes that have continued to evolve over time.

Pros: MaximEyes not only meets all the government regulations but is forward thinking in trying to reduce doctor and staff time to complete patient files. Customer support is excellent and they will try to help you immediately resolve any problems at hand. They have many experienced engineers that are very helpful. They value constructive comments and will try to implement and add new features or upgrades if it enhances the experience for all of their users. Unlike many programs out there that are rigid and your office flow and policies have to conform to the program, MaximEyes can be customized to each office needs

Cons: The upgrades do not come as fast as you would like but are forward thinking and always there to improve efficiency. They are working at more practice management analytics, but for now that area is limited

MaximEyes is an outstanding software that continues to push the technology envelope and impress us with new features.

Jun 07, 2017

Jay Henry

Optometrist

Hermann & Henry Eyecare

Medical Practice, 11-50 employees

Used the software for: 2+ years

Source: Software Advice

5/5

Overall

5
/
5

Ease of Use

5
/
5

Features & Functionality

5
/
5

Customer Support

5
/
5

Value for Money

Likelihood to Recommend:Not LikelyExtremely Likely

Pros: We are very happy with the workflow especially in the examination. It allows us to efficiently take care of our patients with minimal clicks. We love the VSP calculator, the scheduler is simple and very effective, the online patient portal, bill pay, and scheduling as well as the new iPad check in feature are truly wonderful.

Cons: We don't have any complaints but are excited to hear that in the future we won't have to sync patients between the practice management and the exam modules.

Great Software and Excellent Customer Service!

Jun 02, 2017

Dennis Vannatta

Optometrist/Owner

Southern Hills Eye Care

Medical Practice, 11-50 employees

Used the software for: 2+ years

Source: Software Advice

5/5

Overall

4
/
5

Ease of Use

5
/
5

Features & Functionality

5
/
5

Customer Support

5
/
5

Value for Money

Likelihood to Recommend:Not LikelyExtremely Likely

Pros: MaximEyes software can be customized to meet the needs of our practice, and this is not lost when there are system updates. The MaximEyes customer support has always been very helpful. In the rare occasions when we have needed assistance, they were readily available and able to address the issue quickly.

Cons: As with any software, it may not be perfect, or do things exactly the way you think it should, but it is far better than any other software I have used or evaluated.

The Customization and Customer Service are Excellent

Jun 02, 2017

Jeff Kenyon

Optometrist

Blackstone Valley Eye Care

Medical Practice, 11-50 employees

Used the software for: 2+ years

Source: Software Advice

5/5

Overall

5
/
5

Ease of Use

5
/
5

Features & Functionality

5
/
5

Customer Support

4
/
5

Value for Money

Likelihood to Recommend:Not LikelyExtremely Likely

Pros: The customization helps decrease the time I'm on the computer in the exam room and thus make for a more efficient exam. We've always had a good customer service experience. Most importantly we've had zero downtime in the last 3 years.

Cons: I think the contact lens section could use some updating. I'd love for it to auto-populate base curve and diameter once I choose a lens.

The software is very user friendly. Combining a patient's EHR with opitcal corrections and harware options is difficult and they have merged them very well

Jun 01, 2017

Rick Gilliam

OD

Triad Eye Associates

Medical Practice, 11-50 employees

Used the software for: 2+ years

Source: Software Advice

4/5

Overall

4
/
5

Ease of Use

3
/
5

Features & Functionality

5
/
5

Customer Support

4
/
5

Value for Money

Likelihood to Recommend:Not LikelyExtremely Likely

Pros: The flow of the EHR from Chief Complaint, to history, to pretest, to exam
The ICD-10 coding
Manual editing

Comments: Customer service is top rated!! easy to contact and always a return call.

Pros: Customization , user friendly , Doctors can always access the system to review charts , our lab is able to see our Rx the minute it is complete making a smooth transition from doctors chair to dispensary, Transition from charges from doctors chair to front desk is smooth and rapid , billing reports are easy to read

Cons: Only con I can think of is on very rare occasions the system may lag & that could always have to do with our internet connection

Our Maximeyes software is awesome and continues to improve with amazing features!

Jun 01, 2017

Philip Gross

President and Owner

Vision Quest Eye Care Center Inc.

Medical Practice, 11-50 employees

Used the software for: 2+ years

Source: Software Advice

5/5

Overall

5
/
5

Ease of Use

5
/
5

Features & Functionality

5
/
5

Customer Support

5
/
5

Value for Money

Likelihood to Recommend:Not LikelyExtremely Likely

Pros: Our exam module has every feature we could want. In addition, great scheduler, VSP calculator, eRx, contact lens handing, inventory handling and practice management side with electronic EOB's is just incredible. We also love the integrated iPad front desk check in app!

Cons: We really like it all. Costs have continued to increase for the product but that is typical of most software programs which continue to add significant new features.

Great customer service and technical support

Jun 01, 2017

Lisa Moody

Practice Administrator

Triad Eye Associates

Medical Practice, 11-50 employees

Used the software for: 2+ years

Source: Software Advice

5/5

Overall

4
/
5

Ease of Use

5
/
5

Features & Functionality

5
/
5

Customer Support

Likelihood to Recommend:Not LikelyExtremely Likely

Pros: Ability to make multiple schedules for several doctors working the same day. Ease of patient registration.

Cons: Account Receivable reports take a long time to run. Payments and adjustments can be altered after daily close.

Maximeyes has provided a seamless cloud based service for EHR use.

May 31, 2017

Christopher Weber

Owner

Weber Optiks

Medical Practice, 1-10 employees

Used the software for: 2+ years

Source: Software Advice

5/5

Overall

5
/
5

Ease of Use

4
/
5

Features & Functionality

4
/
5

Customer Support

4
/
5

Value for Money

Likelihood to Recommend:Not LikelyExtremely Likely

Pros: The cloud allows our office to the flexibility to go without bulky servers. We have never had a disruption in service since day one.

Cons: The software does have a lot of features that are not applicable to our office so we feel like we are under utilizing the system.

Doesn't Scale Well

Apr 12, 2017

Erik Hansen

IT Manager

Smart Eyecare

Medical Practice, 51-200 employees

Used the software for: 2+ years

Source: Software Advice

2/5

Overall

2
/
5

Ease of Use

2
/
5

Features & Functionality

5
/
5

Customer Support

3
/
5

Value for Money

Likelihood to Recommend:Not LikelyExtremely Likely

Comments: It's hard to recommend MaximEyes to any larger practice, though smaller ones with less data volume might not have the problems we're facing. We've been using it for years and have likely outgrown it. A new version is supposed to be in the works for 2017, but we haven't seen it yet.

Pros: It covers all the bases we need in our practice
Doctors, technicians, and staff don't have any issues getting around in it
Regular updates to stay in compliance
Support staff are very helpful and professional

Cons: Our multi-location, 55 person operation seems to overtax this system.
We have to use two separate pieces of software to work, not one contiguous application
Data transfers between the two sides can be problematic
Our large data set running on a file-based database cripples it when running reports
Some issues with support staff causing disruptions in production by connecting to the servers to make changes during business hours (corrected with IT controls on our side)

Vendor Response

by First Insight
on June 01, 2017

Erik, thank you for sharing your comments and suggestions about MaximEyes. We want to keep improving our products and support, and the best way to do that is with your feedback. We have been working closely with Smart Eyecare to resolve any outstanding issues. We are pleased to hear that MaximEyes EHR is running smoothly without any complaints in your practice. We will continue to work with you on any other issues reported towards a resolution.
Our senior product manager has contacted you about scheduling a time to see a demo of the new version of MaximEyes practice management software (PMS) that is currently in development. The new PMS will be on the same SQL platform as MaximEyes EHR and will enhance syncing and functionality between MaximEyes EHR and PMS.
Please email maximEyes@first-insight.com if you have any other issues. MaximEyes by First Insight.

Best eye care EHR

Feb 22, 2017

Brandon Chester

Chester Eye Center

Source: Capterra

5/5

Overall

5
/
5

Ease of Use

4
/
5

Features & Functionality

5
/
5

Customer Support

5
/
5

Value for Money

Comments: We have been users since 2011 and don't have any regrets. The customer service is top-notch. First Insight is always staying on top of things when it comes to health care changes.

Billing codes

Jan 05, 2017

ron boatright

optometrist

robert zoellner and assoc.

51-200 employees

Used the software for: 2+ years

Source: Capterra

1/5

Overall

2
/
5

Ease of Use

1
/
5

Features & Functionality

1
/
5

Customer Support

1
/
5

Value for Money

Cons: Can't get codes updated

Overall: Why can we not get codes updated on our system . Been trying for two years. Keep getting run around from customer no- service. Would never recommend this system! Worn out

Recommendations to other buyers: Avoid it

Great customer service, exceptional EHR

Nov 10, 2016

Sarah Kuipers

Optometrist

Independent Eyes LLC

Medical Practice, 1-10 employees

Used the software for: Less than 6 months

Source: Software Advice

4/5

Overall

3
/
5

Ease of Use

3
/
5

Features & Functionality

5
/
5

Customer Support

4
/
5

Value for Money

Likelihood to Recommend:Not LikelyExtremely Likely

Comments: Maximeyes has an incredible support team. I love the customer service. Their medical records are very easy to use and highly customizable. I enjoy the software and ease of access. The practice management and optical side leaves something to be desired. It has a lot of unnecessary clicking, and is not very user friendly.

Pros: Great customer service!

Cons: Complicated PMS that needs to be simplified.

Recommendations to other buyers: The demo was helpful in deciding. I liked the deployment team.

MaximEyes Review

Oct 30, 2016

Wayne Wilde

President

Eye Contact Vision Center

Health, Wellness and Fitness, 1-10 employees

Used the software for: 2+ years

Source: Capterra

5/5

Overall

3
/
5

Ease of Use

5
/
5

Features & Functionality

5
/
5

Customer Support

3
/
5

Value for Money

Likelihood to Recommend:Not LikelyExtremely Likely

Pros: Very complete.

Cons: Navigation can be confusing.

Overall: I have been a maximize user for over 20 years. Their software is very concise and complete. First Insight is constantly upgrading the software and their customer support is very good. They work with many other vendors for multiple add on options.

Great customer service

Aug 08, 2016

Suzanne OFFEN

Doctor

OFFEN EYE ASSOCIATES

Medical Practice

Used the software for: 2+ years

Source: Software Advice

5/5

Overall

4
/
5

Ease of Use

5
/
5

Features & Functionality

5
/
5

Customer Support

3
/
5

Value for Money

Likelihood to Recommend:Not LikelyExtremely Likely

Pros: the tech service- there is always someone who can help you with an issue

Cons: transferring between sequel n file maker pro programs

Recommendations to other buyers: make sure you choose one that has great tech support as you will need it

MaximEyes has been a great choice for our practice

Jun 02, 2015

Mark Yoder

Doctor

Family Eye Care Clinic of Bluffton

Medical Practice

Used the software for: 2+ years

Source: Software Advice

5/5

Overall

4.5
/
5

Ease of Use

5
/
5

Features & Functionality

5
/
5

Customer Support

Likelihood to Recommend:Not LikelyExtremely Likely

Pros: The support is amazing and they do a great job walking us through the difficult world of EMR.

Cons: When we first started with MaximEyes we went from all paper (both our records and our financials) to all electronic. We had so many questions that needed to be answered all at once and we overloaded the support team. They have since added support and all our calls are answered in a timely and helpful fashion.

Recommendations to other buyers: Look for software that has a stable backbone to it, a history of several years in the business, a great support team, an eye on the future (cloud based, secure, compliant and innovative systems). MaximEyes has all of this in it's court. Worth a look.

MaximEyes is an easy to use, easy to navigate health management system

May 31, 2015

David McBride

Doctor

McBride Vision Clinic

Medical Practice

Used the software for: 2+ years

Source: Software Advice

5/5

Overall

4.5
/
5

Ease of Use

4.5
/
5

Features & Functionality

4.5
/
5

Customer Support

Likelihood to Recommend:Not LikelyExtremely Likely

Pros: First Insight is a progressive company with passionate engineers and software designers that are constantly improving the software. I have been a MaximEyes user for 15 years and have never been disappointed with the software and the upgrades continue to amaze me. It is a very powerful practice management system.

Cons: It is sometimes slow when navigating between previous exams forms.

Recommendations to other buyers: It is very powerful and has very progressive software engineers.