(Cloud) How do I allow dropbox.com access when I am denying the online storage category?

Solution

Overview

I am using Blue Coat's Threatpulse Cloud productMy users are being blocked to dropbox.comI am blocking the online storage categoryI made an exception for dropbox.com to allow, but I am still being blocked

Cause

Resolution

In order to allow access to dropbox.com, you need to do the following:

Allow dropbox.com

Allow the dropbox.com IP address range of 199.47.216.0/22

The "To Where" column will include the domain and the IP address range. Set the rule to "Allow". Once you created the rule, click the Activate button and test your policy.

NOTE:

If you have SSL intercept enabled, you need to disable SSL intercept for 199.47.216.0/22. To do that, please do the following: