Starting from 20 March 2018, E-Play24 (the gaming provider that manages the platform www.casinoplex.com), has suspended the offer of games on the site www.casinoplex.com.

In order to withdraw their available balance, players must send a request to support@casinoplex.com from the email address associated with their gaming account on the platform indicating:
first name, last name and username of the gaming account holder.

In accordance with the applicable regulations it will be possible to withdraw any available balance from the gaming account only after providing Casinoplex with a copy of a valid and legible identity document.

The suspension of the www.casinoplex.com activities has been authorised in agreement with the MGA.