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Would you like to learn the Best-in-Class secrets around mobile field service?

The Aberdeen Group, in partnership with The SmartVan, is conducting a survey to understand key trends and best practices in the use of mobile tools in field service to drive productivity, profitability, and customer satisfaction. The results of the survey, driven by your participation, will help determine the Best-in-Class procedures in the selection, deployment, adoption and use of mobile tools and information for workforce management, work order management and knowledge management in the field.

By participating in the survey, you will be able to see how your experiences in field service mobility compare with those of your peers while enabling you to benchmark your performance. The final results will provide a guide to achieving Best-in-Class results.

Your participation plays a pivotal role in final research development, and we encourage you to spend 15-20 minutes to take this survey.

Individual responses will be kept strictly confidential and data will only be used in aggregate. In appreciation of your time and participation, Aberdeen will forward a complimentary copy of the final Field Service 2011: Trends in Mobile Empowerment report (a $399 value) when it publishes in early July 2011.

Sumair Dutta is the Director of Digital Transformation for ServiceMax from GE Digital. In his role, he works closely with ServiceMax customers to maximize the results from their business and digital transformation journeys. He works closely with leaders of service businesses to define and shape their service vision while working hand in hand with implementation teams to execute on established service plans.

Sumair is a thought leader in the field service and service management spaces and has conducted numerous research projects in the areas of field service, customer support and business strategy. He brings more than 15 years of experience in studying, analyzing and guiding field service organizations, first at the Aberdeen Group and most recently as the Chief Customer Officer at The Service Council.