General Info

Customers

Shipping

On the dispatch date we prepare and pack your items in vacuum packed leak resistant bags. We Then label each bag individually which will indicate the weight, origin, price, fresh use by date, frozen use by date and ingredients where necessary.

Delivery

We provide delivery to Mainland UK by courier.

We also deliver ourselves to any location within 15 miles of the shop. Delivery up to £ 120.00 is £ 9.95. All delivery costs on orders over £ 120 are free so if your family or one of your many friends can share a box you„ ll make an extra saving.

Privacy Notice

This policy sets out the basis on which the personal data collected from you, or that you provide to us will be processed by us.

1. Neals Traditional Family Butchers

Neals Traditional Family Butchersis the trading name for Neals Traditional Family Butchers, a company registered in England and Wales with the company registration number and having our place of business at

Neals Traditional Butchers,

The Barn, South Street,
Dolton, Devon, EX19 8QS

2. PERSONAL DATA COLLECTED FROM YOU

2.1 The personal data which we collect from you are set out as follows:

2.1.1 your name;

2.1.2 your geographical address;

2.1.3 your email address,

2.1.4 your telephone number

(collectively, “Your Personal Data”).

3. USES MADE OF YOUR PERSONAL DATA

3.1 We will use Your Personal Data that you provide to us:

3.1.1 to enable us to fulfil your orders and to provide the services relevant to you;

3.1.2 to alert you to any product and service changes and updated information including product recalls.

4. RETENTION OF YOUR PERSONAL DATA

4.1 We take appropriate measures to ensure that any personal data are kept secure and are kept for only so long as is necessary for the purpose for which they are used. To this end, any accounts which have remained dormant for 3 months or more will be deleted.

4.2 If your personal details change, please notify Neals Traditional Family Butchers. If you have any queries about how we use your personal data, please contact us by writing to Neals Traditional Family Butchers or email us using our Contact Us page here

4.3 We update this personal data within seven (7) working days of any new or updated personal data being provided to us, to ensure that the personal data we hold about you is as accurate and up to date as possible.

5. YOUR RIGHTS

5.1 You are entitled to ask for a copy of any personal data that we hold about you and to have any inaccuracies in your personal data corrected. If you wish to contact us for these purposes, please email us using our Contact Us page here

5.2 In the event you do not wish for us to retain Your Personal Data for administration purposes as detailed above (3), please email us using our Contact Us page here.

5.3 The website may, from time to time, contain links to and from the websites of our partner networks, advertisers and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.

6. DISCLOSURE OF YOUR INFORMATION

6.1 We may disclose Your Personal Data to any member of our group, which means our subsidiaries, our ultimate holding company and its subsidiaries.

6.2 We may disclose Your Personal Data to third parties in the following circumstances:

6.2.1 In the event that we sell or buy any business or assets, in which case we may disclose Your Personal Data to the prospective seller or buyer of such business or assets; or

6.2.2 if Neals Traditional Family Butchers or substantially all of its assets are acquired by a third party, in which case personal data held by it about its customers will be one of the transferred assets; or

6.2.3 If we are under a duty to disclose or share Your Personal Data in order to comply with any legal obligation, or in order to enforce or apply our Terms and Conditions and other agreements; or to protect the rights, property, or safety of Neals Traditional Family Butchers, our customers, or third parties. This includes exchanging information with other companies and organisations for the purposes of fraud protection.

7. COOKIES AND IP ADDRESSES

7.1 We may store information about you in a cookie (a small file that is sent by our web server to your computer), which we can access when you make return visits to www.nealsbutchers.com (the “Website”). Storing cookies is usual practice for any web site that needs to remember what its users’ preferences are and we use cookies to keep track of your choices in the Website.

7.2 If you would like to delete any cookies that are already on your computer, please refer to the instructions for your browser software to locate the file or directory that cookies are stored in. If you would like to stop cookies being stored on your computer in the future, please refer to your browser manufacturer’s instructions by clicking “Help” in your browser menu. Further information about deleting or controlling cookies is available at www.aboutcookies.org.

7.3 Please note that when you visit our site, we also log your IP address, a unique identifier for your computer or other access device.

8. CHANGES TO OUR PRIVACY POLICY

8.1 Any changes we may make to this Privacy Policy document in the future will be posted on this page and notified to you using the Website.