ANS : Whenever you tell your friends about Sniiks make sure your friends register using your REFERCODE. So every time they shop on Sniiks you will be rewarded for the same.

2. How much reward points can I redeem per order?

ANS : You can redeem up to 50% reward points of your shopping bill.

3. Do I get rewards when my friends of friends will shop?

ANS : Yes. Absolutely, you can also get rewards on your friends of friends upto 15 th level depth.

4. Do I have to pay 50% of the amount for recharging my phone?

ANS : No. You need not to pay 50% amount for recharging your phone, you can fully use your rewards for the recharge.

5. Can I recharge my phone even if I don’t have the rewards?

ANS : No. As of now we don’t have the facility to recharge without rewards or by paying for the same.

6. How much time does it take for an order to arrive?

ANS : Usually it takes 1-3 business days in all major cities of India, for Tier II/Tier III towns it takes 3-5 business days, for rest of the India it usually takes 7-10 business days.

7. How do I cancel the order, I have placed?

ANS : You cannot cancel the order once you have placed. Whenever order will reach at your place you can request for a return.

8. How do I create a Return Request?

ANS : You can create a Return Request in three simple steps

Tap on My Orders

Choose the item to be Returned

Enter details requested and create a return request

9. I have created a Return request. When will the product be picked up?

ANS : Number of days to pick up a product may vary as per the Logistics team that will be assigned to pick up your product. The product will be picked anywhere between 4 – 7 days.

10. How do I return multiple products from a single order?

ANS : If you are returning multiple products from a single order then, you will have a separate Return ID for for each item. Please mention the Return ID on single sheet of paper and place it inside the packet for the product which you want to return or all the products if you want to return all the products. Our courier person will pick up the products from the pickup address.

11. I have created a Return request. When will I get the refund?

ANS : Refund will be initiated after we receive the item at our warehouse or at seller and it passes quality check. Refund time depends on the mode of the refund

NEFT - Time taken for the product to reach us plus 3 to 5 business days

Online Refund – Time taken for the product to reach us plus 7 to 10 days

“Sniiks Rewards” – Time taken for the product to reach us plus 2-3 working day

12. Can I self-ship the Returns?

ANS : For now we don’t have self-ship facility. For returns you just have to go in my orders and select the return option. Our logistic team ensures for the pick-up for your product.

13. Why did the pickup of my product fail?

ANS : We make three attempts to pick up the item, if the item is not picked up in the third attempt, Pickup request will be marked as failed. You can initiate a new return request, if item meets the return criteria and is within 7 days from the date of delivery.

14. Why has my return request been declined?

ANS : This may have happened, if the item you returned is used, damaged or original tags are missing. For more details, please write us at cc@sniiks.com

15. I have accumulated Sniiks Rewards in my account. How can I redeem them?

ANS : To redeem Sniiks Rewards, you can recharge your phone and you can also redeem them when you shop with us on App/M-site/Website. In case, you don’t have access to the App/Website or M-site, don’t worry, your Sniiks Rewards are safe with us, whenever you get access of these Platforms in future, you can redeem the same.

16. Can I modify the shipping address of my order after it has been placed?

ANS : You cannot modify the shipping address of your order which has been placed on App/Website/M-site. However you can update your address before placing the order.

17. What should I do if my payment fails?

ANS : Please retry making the payment after ensuring that the information entered is accurate, including all account details, billing addresses and passwords. If your payment still fails, you can use the Cash on Delivery (COD) payment option, if available on the payment page to place your order. If your payment is debited from your account after a payment failure, it will be credited back within 7-10 days, after we receive a confirmation from the bank.

18. What are the delivery charges to my location?

ANS : Shipping is FREE above Rs 999. We charge nominal fee of Rs.50 for orders worth less than Rs.999.

19. My order has failed but my money has been debited from my account. Now what should I do?

ANS : Please e-mail us on cc@sniiks.com with your purchased order number or transaction ID. We will immediately process the order so that you get your product as soon as possible.