"Rib pain and cough and dizziness ."

What a difference . Following a fall two days before I had asked for advice from the 111 service, I attended A&E I was experiencing pain in my right ribs , especially when coughing and sneezing. I had also developed a cough and felt dizzy. The reception staff and triage were excellent, supportive and kind It was unusually quiet so my wait The doctor I saw however was of a different ilk . He was dismissive and unsympathetic. In fact he 'listened ' to my lungs through all of my winter clothes and a fleece, telling me that if it was serious I would have been in horrendous pain from the start. I just needed some reassurance is all . I was left feeling that I had wasted his time . The fact that the very same fall had caused two fractures in my wrist said to me that it was quite a knock . ( my wrist is in plaster and the previous visit was exceptional ).

Responses

Thank you for your feedback, I am sorry to hear that on this occasion your experience of the Emergency department was not as your previous visit. I will forward a copy of your comments on to the Matron for investigation. If you would like to, you can raise your concerns via our Patient Relations department on 01253 655589 and they will register your concerns and ensure that they are fully investigated. Best Wishes Andrea