i have an office jet 5610 running on windows 7. the scanner has stopped working.

i have an office jet 5610 running on windows 7 32bit. the scanner has stopped working. the original cd is for windows xp so no good, i have tried to update driver from hp, from microsoft, used scanner diagnostic tool, removed and reinstalled but still not working, any suggestions?

Re: i have an office jet 5610 running on windows 7. the scanner has stopped working.

Hey Bishy. Just a word of advice, dont use the CDs. They are typically out of date and tend to cause more issues then they are worth. Have you tried the HP Print and Scan Doctor yet? Ive found it extremely helpful in resolving issues.

If that doesnt work post back with any errors you receive and we can go on from there.

Re: i have an office jet 5610 running on windows 7. the scanner has stopped working.

Thanks for the reply but I've already tried this. The utility runs, i get a green tick for connectivity & device manager. When it gets to drivers, the progress bar gets most of the way across and the error says, 'Scanner is not responding. If you see any confirmation dialog, please proceed with scan. If no dialog is displayed you can try cycle the power of your device and restart diagnostic utility.' The On button on the machine is flashing and the message says Scanning and then nothing happens. I switch the machine off and back on again, re-run the utility and the same thing happens again.

Re: i have an office jet 5610 running on windows 7. the scanner has stopped working.

Many thanks, tried this, had to do a re-install. Same problem but now when I use HP Solution Centre I get 'Parsing error in file c:\Program Files\HP\Digital Imaging\bin\hpqscloc\1033.xml' so can't scan at all. Windows scanner is ok using the document feeder, but when I use flatbed I get the same message.