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Safety and Security

SAFETY AND SECURITY

All of our stations along the high speed route are dedicated to providing a safe environment for all visitors, passengers and staff. Therefore our stations are equipped with 24/7 CCTV coverage, safe zones, help points and enhanced lighting.

All of our stations are patrolled and monitored 24 hours a day, 7 days a week even when the station is not open to the public. Police patrols are often supported by specialist teams such as canine units, Project Servator and CID.

In all public areas, CCTV footage is recorded and monitored by control centre staff 24 hours a day. There are customer help points within the station building and on platforms for general use as well as in emergencies.

All the staff in the station, including staff members working for our retail outlets and train operating companies, are trained on emergency policies and procedures. We all work together to ensure our stations are a safe place.

Report anything suspicious to one of our staff members, a police officer or text the British Transport Police on 61016. In an emergency dial 999 immediately. It is important to be vigilant in the station at all times and follow some common good customer security behaviours such as not leaving personal effects and belongings unattended and listening to announcements. In an emergency, leave by the nearest safe exit, which all have disabled access, and if you have any problems with mobility, talk to a member of staff for assistance.

MORE INFORMATION

More information on the safety and security of train stations can be found at the following websites: