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Russell A., Camera and Video Technician

Category: Camera and Video

Satisfied Customers: 6003

Experience: 30 years of experience as a TV station technician gives me a unique understanding of technical equipment issues.

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Some photos on camera are ok and some are "Cannot playback

Customer Question

Some photos on camera are ok and some are "Cannot playback image". I cannot download to computer or see them on the camera any longer. Anyway to get them from the camera to the computer. Computer is an iMac and camera is canon EOS Rebel T5i?

Hi,A single corrupted file can cause this when accessed by the computer's photo viewer program. Since the images you wish to recover were originally on the memory card, they can possibly be recovered using photo recovery software. (Your odds are better if you have not continued shooting with the card) . Connect the memory card so that it can be accessed like a removable hard drive on your computer. Once recovered and transferred to the computer you can format the card and it should be usable again.For windows Try the Program Download at the link below. (This one will allow you to recover up to 1gb of photo files absolutely free and save them to a new folder on your hard drive. Copy and paste the link into your browser.http://www.powerdatarecovery.com/free-file-recovery-software/how-to-recover-photos-from-memory-stick.htmlMake sure that before you open the program, after installing it, put the card in first. When you open the program, it will try to detect it when you click on "Media Recovery".If unsuccessful try (The ones below have a charge to save the recovered files)https://www.piriform.com/recuva orhttp://www.cardrecovery.com/For Mac Tryhttp://www.cardrescue.com/ or http://www.stellarinfo.com/mac-photo-recovery.htmIf the program is able to recover the photo files you will be given the option to purchase (usually around $40) the function that allows you to save and retain your photo files. Depending on how important these photos are, can determine if the cost is worth it.Also, some retail camera shops and office supply stores offer Memory card recovery services if you do not feel comfortable running the process yourself.If you require additional information, please use the Reply to Expert to contact me. Click the ratings only after our exchange is complete and you are satisfied.If you are satisfied that my answer is accurate, please do not forget to rate my answer OK, Good or Excellent.Thank yoU