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Re: Known issues and solutions - FAQ

Originally Posted by moonhead69

My game loads up and plays but when i go to match message comes up direct sound error 2004287480 shuts game down. Then try to reload and it says game is already running. Please help as i am losing my mind.

Re: Known issues and solutions - FAQ

Originally Posted by moonhead69

My game loads up and plays but when i go to match message comes up direct sound error 2004287480 shuts game down. Then try to reload and it says game is already running. Please help as i am losing my mind.

- To disable sound:
- Go to the Preferences screen ('Options' -> 'Preferences').
- Go to the 'Display & Sound' section.
- In the 'Sound Settings' area, deselect 'Play Sounds' and confirm your changes.
- You should also ensure your DirectX is up to date.
- Install the Microsoft DirectX re-distributable package from here:
- Web Installer: http://www.microsoft.com/downloads/d...displaylang=en
- Full re-distributable: http://www.microsoft.com/downloads/d...displaylang=en
- Update the SoundDriver for your particular system (visit the system manufacturer website and check their support section on drivers for your particular system - See Useful Link below for common system websites)

Re: Known issues and solutions - FAQ

Originally Posted by dps

i put the disc in the drive and it wont read it. ive changed the disc and still have the same prob. ive tryed diffrent cds ie fm 08 and music and it works fine. ive updated my cd rom drivers and still wont work. any help anyone

Re: Known issues and solutions - FAQ

Originally Posted by dpsi put the disc in the drive and it wont read it. ive changed the disc and still have the same prob. ive tryed diffrent cds ie fm 08 and music and it works fine. ive updated my cd rom drivers and still wont work. any help anyone

My computer will not read my DVD disc

You can download the game in Steam without using the disc using the game code you have from your purchased game.

Re: Known issues and solutions

Originally Posted by kaseychevez

My game crashes on 24th july 2009, it says a serios error occured and the game stopped responding, i have uploaded the crash dump file to your ftp server, please help! i feel like i've been mugged out of £30

Hey kaseychevez,

Apologies for the wait for any reply.

If you are still around to read this, can you confirm that you were running the Seria C in your game. If yes, I can confirm that this is a well-known crash that is currently being investigated for a fix. Unfortunately, the only current way to overcome this is to avoid including the Serie C in your game.

If, however, it's not, could you please share information on the leagues you were running to begin with.

Re: Known issues and solutions - FAQ

Originally Posted by Let\'s go West Ham!

The game won't let me go on holiday (sorry if this has been covered before but I did a quick search and couldn't find anything). When I select "Manager>Options>Go On Holiday" it just takes me to the "Game Status" screen.

Either you're playing the demo, where the Holiday option is disabled, or you're pirating the game.

Re: Known issues and solutions - FAQ

alright lads howsit going

i've a problem here. i installed the game then the 'failed graphics setup' message popped up.

then i downloaded the microsoft directx SDK thing (yes, all 483 MB of it, over a few hours..). next when i try to run the downloaded file, it goes 'error S1010' unable to install or something like that.

Re: Known issues and solutions - FAQ

Originally Posted by geek

alright lads howsit going

i've a problem here. i installed the game then the 'failed graphics setup' message popped up.

then i downloaded the microsoft directx SDK thing (yes, all 483 MB of it, over a few hours..). next when i try to run the downloaded file, it goes 'error S1010' unable to install or something like that.

what do i do now? help please

For the S1001 error, make sure you ARE NOT running Steam when installing.

Re: Known issues and solutions - FAQ

Originally Posted by EmPleh

Seriously, I am not just going to go away if my question remains ignored!

If you are still having problems authenticating the game having followed the advice in the first thread on this topic, then please contact Sega Support via this link - http://help.sega.com/?group=englishuk&t=EnglishUK. You are able to use your username and password from these forums to login and raise a ticket. They are dealing with all authentication enquiries.

Re: Known issues and solutions - FAQ

everytime i try to get on my game an error comes up saying, not well-formed (invalid token) at line 1 of default.xml. The game then loads after i press ok but then after a while it just goes off on me without any explanation. What should i do.

Re: Known issues and solutions - FAQ

Originally Posted by Martyn1

everytime i try to get on my game an error comes up saying, not well-formed (invalid token) at line 1 of default.xml. The game then loads after i press ok but then after a while it just goes off on me without any explanation. What should i do.

I can't play the game due to an XML parsing error

If you have a shortcut on your desktop you can do the following:

Right-click on the FM shortcut.
Choose "Properties" from the pop-up menu.
In the "Target" field, add the --reset_preferences command line option after "fm.exe", so it should look like this:
"C:\Program Files\Sports Interactive\Football Manager 2009\fm.exe" --reset_preferences
Press OK and then try to run the game as normal, using the shortcut.

You'll want to remove the command after you run the game, as otherwise it will continue to reset your preferences every time you launch.

If you don't have a shortcut you can make one and then perform the instructions on the shortcut you've made.

If you purchased and installed the game through Steam you should be able to find the fm.exe in the following directory:
C:/Program Files/Steam/SteamApps/Common/Football Manager 2009/
If you purchased and installed the game from a boxed DVD copy you should be able to find the fm.exe in the following directory:
C:/Program Files/Sports Interactive/Football Manager 2009/

Re: Known issues and solutions - FAQ

Originally Posted by Ireland

Can anyone please help me we are playing a Lan game and the results keep changing every other game its like there is no point watching it

Hello Ireland,

If you could be so kind as to log this issue in our bugs forum below. This may already have been reported so a quick search of these forums before starting a new thread would also be greatly appreciated.

Re: Known issues and solutions - FAQ

Originally Posted by dps

i put the disc in the drive and it wont read it. ive changed the disc and still have the same prob. ive tryed diffrent cds ie fm 08 and music and it works fine. ive updated my cd rom drivers and still wont work. any help anyone

Hey,

FM 09 is the first game in the series to have been released on DVD (and not CD). It seems as though you don't have a DVD drive, which is the reason why it was unable to read it.

Fortunately, there is a very feasible workaround. You'll simply need to download the game via Steam, and upon being asked to give in an activation key, you'll need to use the one provided on the back of your manual.

Re: Known issues and solutions

Originally Posted by ben345346346

Hi, will FM 09 run if i only have a 64mb video card on my lap top? Graphics error occurs at the mo

Although a 64MB graphics card is below the minimum requirements, the v9.1 patch helped increased the graphics card compatibility pool. Thus, it enabled a considerable amount of players, if not all, with graphics card of a similar memory capacity to yours, who were experiencing problems before, to be able to run the game, albeit without the ability to watch matches in any of the 3D camera views. More and more investigating is being done around the clock to hopefully decrease compatibility issues even further.

If possible, could you please post your DXDIAG information in the meanwhile.

If you don't know how, then please follow the below instructions:

How to get your Dxdiag information

Windows XP
1. Click on “Start”
2. Click on “Run”
3. In the text prompt box that appears type “dxdiag” and click ok.
4. Once the dxdiag program has finished scanning your machine click “Save All Information” save this to a place you will remember.
5. Copy and past these as/where needed.

Wndows Vista
1. Click on “Start”
2. Click inside the search box
3. In the search box type “dxdiag” and click ok.
4. Once the dxdiag program has finished scanning your machine click “Save All Information” save this to a place you will remember.
5. Copy and past these as/where needed.

Re: Known issues and solutions - FAQ

Hi guys,

I've been dealing with Neil from Sports Interactive, who has been a big help thus far but unfortunately hasnt been on while I've been around, he has asked to me to provide my details of my Graphics Card (see below).

Intel(R) 82810E Graphics Controller

Will this be my graphics card? I found it in the Diagnostic tool data? If so, is it good enough for the game?

Also, I have discovered I only have 256MB of RAM (below spec), could this be contributing to my problem? (which is that I cannot load the game as FM.exe has encountered an error and needs to close)

I have downloaded the patch and done everything else that Neil has suggested so far.

Re: Known issues and solutions - FAQ

hi guys
can anyone help, as i am having real problems....
i have downloaded the patch to my desktop, when i open it to run it says "error, could not find worldwide soccer folder" does anyone know how i can solve this so i can get fm09 working after 7 days of trying!

Re: Known issues and solutions - FAQ

Could you please be a little more specific about the problem you've been facing on the PC? Restarting the game is impossible? Or restarting the saved game you had opened last doesn't work?

As for the issue with the laptop, have you tried running the game in 'Windowed' mode?

Hi

PC - having played the game, I then saved it and exited. Then, to restart the game have double clicked on Icon ( in games ), and game will not open. I have uninstalled and re-installed, and same happens. So in summary, can not start the game at all. I will show you log details of installation shortly.

Re: Known issues and solutions - FAQ

Originally Posted by budkus

PC - having played the game, I then saved it and exited. Then, to restart the game have double clicked on Icon ( in games ), and game will not open. I have uninstalled and re-installed, and same happens. So in summary, can not start the game at all. I will show you log details of installation shortly.

Could you please post your DXDIAG information.

How to get your Dxdiag information

Windows XP
1. Click on “Start”
2. Click on “Run”
3. In the text prompt box that appears type “dxdiag” and click ok.
4. Once the dxdiag program has finished scanning your machine click “Save All Information” save this to a place you will remember.
5. Copy and past these as/where needed.

Wndows Vista
1. Click on “Start”
2. Click inside the search box
3. In the search box type “dxdiag” and click ok.
4. Once the dxdiag program has finished scanning your machine click “Save All Information” save this to a place you will remember.
5. Copy and past these as/where needed.

Additionally, can you also confirm that you are running the patched v9.1 FM 09?

Re: Known issues and solutions - FAQ

Oh how i laughed when it only took me an hour and a half to activate my game as opposed to my friends 2-3 days, but now karma is having its way with me.
First i got the unable to load game due to graphics, so i downloaded the 400+mb directx thing which took about 2 and half hours, now all i get is the flickering L in the bottom right of my screen when it trys to load then after about 5 mins i get some message about fmexe has found a problem and needs to close.
I see that i am not alone, i am yet to read a solution to this, but there are 16 pages to read through and i may well of missed it, so if you can help please let me know.
In the mean time i am going to go out tonight and try to find so comfort in alcohol.

Re: Known issues and solutions - FAQ

Further to my previous post i forgot to mention i also downloaded the patch, which ultimatly failed due to unknown publisher!?
This has been the first time i have had any problems with FM games and reading how many people have also had trouble with it i wonder if a product re-call may be the best option.

The solution to the XML parsing error is outlined on the first post of the very first page in this thread:

-----------------
If you have a shortcut on your desktop you can do the following:
* Right-click on the FM shortcut.
* Choose "Properties" from the pop-up menu.
* In the "Target" field, add the --reset_preferences command line option after "fm.exe", so it should look like this:
"C:\Program Files\Sports Interactive\Football Manager 2009\fm.exe" --reset_preferences
* Press OK and then try to run the game as normal, using the shortcut.

You'll want to remove the command after you run the game, as otherwise it will continue to reset your preferences every time you launch.

If you don't have a shortcut you can make one and then perform the instructions on the shortcut you've made.
* If you purchased and installed the game through Steam you should be able to find the fm.exe in the following directory:
C:/Program Files/Steam/SteamApps/Common/Football Manager 2009/
* If you purchased and installed the game from a boxed DVD copy you should be able to find the fm.exe in the following directory:
C:/Program Files/Sports Interactive/Football Manager 2009/
-----------------

Re: Known issues and solutions - FAQ

can anyone explain why i cant run my patch which i have downloaded as i have explained above, i press run and it sayserrot, couldnot locate worldwide soccer instalation folder, please browse and open wsm.exe

Re: Known issues and solutions - FAQ

Originally Posted by Wanno1

Hi guys, I submitted a post earlier yesterday......post 2054, and alas no reply. I appreciate you guys are busy at the moment so I might have just got over looked. If only I could find a way of downloading the patch. It is still coming up with page not available.

Please please please can someone help!!!!

Hello Wanno,

You've probably downloaded the patch in the past 24 hours but just in case you haven't may I direct you to the following thread page which has various methods on how to download the patch:

Re: Known issues and solutions - FAQ

Originally Posted by col-utd-09

can anyone explain why i cant run my patch which i have downloaded as i have explained above, i press run and it sayserrot, couldnot locate worldwide soccer instalation folder, please browse and open wsm.exe

please can someone help me!!!!

Have you tried selecting 'Browse' to locate and select the WWSM exe yourself? The WWSM directory should have been installed by default (unless you selected the 'Advanced' install setting to customise where to install to) to C:\Program Files\Sports Interactive.

Also, have you made sure you've downloaded the WWSM 09 v9.1.0 patch and not the FM 09 equivalent by mistake?

Re: Known issues and solutions - FAQ

Originally Posted by col-utd-09

can anyone explain why i cant run my patch which i have downloaded as i have explained above, i press run and it sayserrot, couldnot locate worldwide soccer instalation folder, please browse and open wsm.exe

please can someone help me!!!!

Looking at your username, I'm going to take a punt and suggest that you have purchased Football Manager, and not Worldwide Soccer Manager?

That error would suggest that you downloaded the patch for Worldwide Soccer Manager, and not Football Manager.

Re: Known issues and solutions - FAQ

Re: Known issues and solutions - FAQ

I have a Mac iBook G4 and have installed the game. The installation seems to have worked perfectly however when i click on the start-up icon and the game launches all i get is a grey screen.
I am yet to see anything even close to the main menu as i can't get past this grey screen.
Any ideas?

Re: Known issues and solutions - FAQ

Originally Posted by bigal81

Sorry to be an impatient so and so, but any idea's on post 2324

Both your graphics controller, and amount of memory in your machine, are well below minimum spec. It's possible that you might get the game running, very slowly, by following the information in the first post in this thread for people who get the "cannot run game:Failed to set up graphics system" error message, but I don't hold out much hope!

Re: Known issues and solutions - FAQ

Hi game would work pre patch but since i have downloaded it for mac the game crashes during the intro pictures, the problem report is below:
Date/Time: 2008-11-21 18:15:35.008 +0000
OS Version: 10.4.11 (Build 8S2167)
Report Version: 4

Re: Known issues and solutions - FAQ

Originally Posted by MonifiethTayside

I have a Mac iBook G4 and have installed the game. The installation seems to have worked perfectly however when i click on the start-up icon and the game launches all i get is a grey screen.
I am yet to see anything even close to the main menu as i can't get past this grey screen.
Any ideas?

The minimum specs on the back of the box and as announced on these forums and the various FM websites specify that the game will run on Intel Mac's only.

Therefore I doubt you'll be able to get it up and running on that machine, which unless I'm mistaken, is a Power PC and not an Intel Mac.

Re: Known issues and solutions - FAQ

Originally Posted by Jonathan Chappelow

Hi game would work pre patch but since i have downloaded it for mac the game crashes during the intro pictures, the problem report is below:
Date/Time: 2008-11-21 18:15:35.008 +0000
OS Version: 10.4.11 (Build 8S2167)
Report Version: 4

Re: Known issues and solutions - FAQ

Originally Posted by bigal81

Sorry to be an impatient so and so, but any idea's on post 2324

No need to apologise bigal81.

I do not have all the answers (if any) you are looking for, and I would wait a little longer until Neil or somebody as knowledgable becomes available to give you a more definitive (if any such thing exists) diagnosis of your issue.

You are correct in your deduction that the 'Intel(R) 82810E Graphics Controller' would be your graphics chipset. Unfortunately, I believe that it is well below the minimum requirements.

However, the v9.1 patch did increase the compatibility pool to help enable players with even below minimum specs to be able to at least play the game as you would normally, but without a 3D camera view enabled when on the match screen and without anywhere near optimal performance. But, unfortunately, it seems that the patch was unable to get you up and running.

Additionally, it is important to note that it is well known that the Intel graphics chipsets have been giving us numerous problems - some of these compatibility issues were rectified with the v9.1 patch, but clearly not all. However, rest assured, a lot of investigating and work is currently being done behind the scenes to try decrease compatibility issues further.

As for your 256MB of RAM, I cannot say it's the problem, or even directly contributes to it, but it definitely doesn't help alleviate your graphics card's shortcomings.

Re: Known issues and solutions - FAQ

yo when i launch the game i get a msg from vista saying a program has caused the program to stop working correcty

Any help

Cheers
Mort

I'm having the same problem. See my post earlier in this thread. It's also on this page.

Hopefully someone can help as I really want to play this game. I purchased FM 2008, but as my PC wasn't upto scratch, I couldn't play it, so had to sell my copy and miss out. I've since upgraded, purchase FM 2009, installed without difficulty, but I can't get the game to run.

Re: Known issues and solutions - FAQ

I have a problem that I dont think Ive seen on here.

Everything installed fine and in the main I can play the game no problem. I just have 2 problems.

1st one, I cannot get the 3d game to work, I dont get any error messages or anything. Just in TV mode, the icon is inactive and doesnt let me click on it. Not a major problem as I dont think Id use it a great deal.

2nd one, I cannot get the editor to work. Everytime I click on it it comes up with the following message. "The application has failed to start because of its side by side configuration. Please see the application event log for more detail"

Im relatively PC literate but cant work this one out, ive gone through the event log etc....

Re: Known issues and solutions - FAQ

Hello:

got a bit of a problem here. I've installed the game and inserted the product key and all that and activated the game. However, when I cannot play the actual game as none of the player's pictures are loaded and I cannot watch games in 3D: everything else seems to work. I've checked the preferences and everything is fine. It's just as though I was playing the demo. I've tried downloading the torrent patch, but my computer does not recognise it. What do I do? (this is just like the problem on post 2363) I have also tried downloading the patches from all of the websites but I get a message at the end saying that the program could not be verified and then it closes.

Re: Known issues and solutions - FAQ

I've just started to use this area of the forum again so forgive me if this sound stupid: How come theres a patch out already? & When is the next patch coming out? Because I've seen alot of bugs on the bugs forum.

i have exactly the same problem with the disc not reading on my PC despite having a DVD drive and playing many DVD games, but why should i download from steam, i dont want to wait a few hours while it downloads 2gb of data. is there no other solution?

Re: Known issues and solutions - FAQ

Hey guys.
I've been trying to install fm 09 for days now and getting nowhere,
this time done it through steam. launched properly ect,but unfortunatley, fm 09 is not saved under any file in computer/documents on highlighting sport interactive it says 0bytes is this normal?
2nd is when i launch game through steam it works fine and normally until i get to nation and league selections then just crashes.
can u give me some input thanks??

Re: Known issues and solutions - FAQ

None of these answers help me... I have had the game for a week now and I've only been able to play for 2 times!! First, I installed the game using Steam, but this didn't work properly, so I uninstalled the game and Steam, then reinstalled the game again, using the other option.

Now the error I constantly get is: 'could not use database location 'c/progamfiles/steam/steamapps/common/footballmanager2009/data/updates/update9-10/db/910 - reverting to the default location'

I realise that this is a result of uninstalling Steam but what's the solution? I've un- and reinstalled the game 3 times, but nothing seems to work!

Re: Known issues and solutions - FAQ

Originally Posted by footiemad

Hey guys.
I've been trying to install fm 09 for days now and getting nowhere,
this time done it through steam. launched properly ect,but unfortunatley, fm 09 is not saved under any file in computer/documents on highlighting sport interactive it says 0bytes is this normal?
2nd is when i launch game through steam it works fine and normally until i get to nation and league selections then just crashes.
can u give me some input thanks??

All I know is that fm 09 is saved under C:/Program Files/Steam/.... I think steamapps but I'm not sure..Anyway, is somewhere in there.

Re: Known issues and solutions - FAQ

PLEASE HELP!!!!

I brought the game a few days ago and it still doesn't work. I tried to load and reload it but still nothing. When I try to load the game my screen goes blue and my computer crashes. It says its dumping Physical memory to disk.

XML Parsing error

I know a little bit about computers but not a lot. I've also checked my anti-virus for bugs but still nothing.

My OS is Windows Vista and my system meets all the requirements to play the game.

Re: Known issues and solutions - FAQ

Hello

Can some body from SI please respond to my issue. I have had a personal message from neil dejyothin about him having a look at my computer through remote assistance. My Problem is:

When I load the demo after downloading the direct x thing from microsoft( link posted earlier), the game loads(slowly) and then where it usually loads in the bottom right hand corner of the screen, all that comes up is the first letter of the word "LOADING", "L". This is above the usuall ticker that goes round but this just flickers.

Note this is a problem on my fm 09 demo as I do not have the proper game yet

Re: Known issues and solutions - FAQ

Installed it, activated online by softanchor, played it without errors. Closed the game.
Next day launched the game and it asked again for softanchor activation, I WROTE THE KEY AGAIN...and a message key already blocked goto sigames and buy another key??? I tried the activator from sigames it doesn´t reply any error, indeed it states that the activation is complete, I try runing it again and the softanchor online activation reappears. What´s wrong?

Re: Known issues and solutions - FAQ

Hi guys, i have an Intel based mac with OS 10.4.11, i downloaded the new mac patch for tiger but im still having problems! The game keeps crashing on me while im playing and it says "Football manager quit unexpectedly". After this i tried uninstalling the game and also deleting all the football manager 2009 files but i've still had no luck, after installing the game again and also the patch, the game still crashes on me while playing and says "Football manager quit unexpectedly". Any help will be much appreciated thx.

Re: Known issues and solutions - FAQ

I am playing on a pc laptop with a vista OS. I am playing through Steam. The game freezes when I get to play the first match. The preferences do not permit me to select windows mode. I need help so I can actually play the game.

Re: Known issues and solutions - FAQ

I'm still having an XML error. I tried downloading the new XML thing from Microsoft and then ran it again and it still didn't work. Any help would be great

I can't play the game due to an XML parsing error

If you have a shortcut on your desktop you can do the following:

Right-click on the FM shortcut.

Choose "Properties" from the pop-up menu.

In the "Target" field, add the --reset_preferences command line option after "fm.exe", so it should look like this:
"C:\Program Files\Sports Interactive\Football Manager 2009\fm.exe" --reset_preferences

Press OK and then try to run the game as normal, using the shortcut.

You'll want to remove the command after you run the game, as otherwise it will continue to reset your preferences every time you launch.

If you don't have a shortcut you can make one and then perform the instructions on the shortcut you've made.

If you purchased and installed the game through Steam you should be able to find the fm.exe in the following directory:
C:/Program Files/Steam/SteamApps/Common/Football Manager 2009/

If you purchased and installed the game from a boxed DVD copy you should be able to find the fm.exe in the following directory:
C:/Program Files/Sports Interactive/Football Manager 2009/

Re: Known issues and solutions - FAQ

Originally Posted by TSinkins

I am playing on a pc laptop with a vista OS. I am playing through Steam. The game freezes when I get to play the first match. The preferences do not permit me to select windows mode. I need help so I can actually play the game.

Re: Known issues and solutions - FAQ

Originally Posted by davpvital

Installed it, activated online by softanchor, played it without errors. Closed the game.
Next day launched the game and it asked again for softanchor activation, I WROTE THE KEY AGAIN...and a message key already blocked goto sigames and buy another key??? I tried the activator from sigames it doesn´t reply any error, indeed it states that the activation is complete, I try runing it again and the softanchor online activation reappears. What´s wrong?

Regards

It sounds like you need to delete the certificates and re-activate the game

1) On receiving the error, please uninstall the game
2) Please navigate to the following directory:

Re: Known issues and solutions - FAQ

He keeps getting this message:
not well-formed (invalid token) at line 1 of temporary_folder_in_user_data_folder.xml

We're on Vista. Any ideas?

If you have a shortcut on your desktop you can do the following:

Right-click on the FM shortcut.

Choose "Properties" from the pop-up menu.

In the "Target" field, add the --reset_preferences command line option after "fm.exe", so it should look like this:
"C:\Program Files\Sports Interactive\Football Manager 2009\fm.exe" --reset_preferences

Press OK and then try to run the game as normal, using the shortcut.

You'll want to remove the command after you run the game, as otherwise it will continue to reset your preferences every time you launch.

If you don't have a shortcut you can make one and then perform the instructions on the shortcut you've made.

If you purchased and installed the game through Steam you should be able to find the fm.exe in the following directory:
C:/Program Files/Steam/SteamApps/Common/Football Manager 2009/

If you purchased and installed the game from a boxed DVD copy you should be able to find the fm.exe in the following directory:
C:/Program Files/Sports Interactive/Football Manager 2009/

XML Parsing Errors

When suffering from XML errors we advise downloading a newer version of XML Parser from Microsoft, this can be done so from this link:

Re: Known issues and solutions - FAQ

Originally Posted by dutchfmaddict

None of these answers help me... I have had the game for a week now and I've only been able to play for 2 times!! First, I installed the game using Steam, but this didn't work properly, so I uninstalled the game and Steam, then reinstalled the game again, using the other option.

Now the error I constantly get is: 'could not use database location 'c/progamfiles/steam/steamapps/common/footballmanager2009/data/updates/update9-10/db/910 - reverting to the default location'

I realise that this is a result of uninstalling Steam but what's the solution? I've un- and reinstalled the game 3 times, but nothing seems to work!

Have you used the data editor at all? What I would suggest to you is uninstalling both Steam and FM2009, then going to the Steam folder found in your program files and manually removing that as well. Once that is completely done, try reinstalling the game.

Re: Known issues and solutions - FAQ

Originally Posted by mario25

PLEASE HELP!!!!

I brought the game a few days ago and it still doesn't work. I tried to load and reload it but still nothing. When I try to load the game my screen goes blue and my computer crashes. It says its dumping Physical memory to disk.

XML Parsing error

I know a little bit about computers but not a lot. I've also checked my anti-virus for bugs but still nothing.

My OS is Windows Vista and my system meets all the requirements to play the game.

Any help is welcome,

This sounds like a System Error, I would suggest doing the following:

XML Parsing Errors

When suffering from XML errors we advise downloading a newer version of XML Parser from Microsoft, this can be done so from this link:

In the "Target" field, add the --reset_preferences command line option after "fm.exe", so it should look like this:
"C:\Program Files\Sports Interactive\Football Manager 2009\fm.exe" --reset_preferences

Press OK and then try to run the game as normal, using the shortcut.

You'll want to remove the command after you run the game, as otherwise it will continue to reset your preferences every time you launch.

If you don't have a shortcut you can make one and then perform the instructions on the shortcut you've made.

If you purchased and installed the game through Steam you should be able to find the fm.exe in the following directory:
C:/Program Files/Steam/SteamApps/Common/Football Manager 2009/

If you purchased and installed the game from a boxed DVD copy you should be able to find the fm.exe in the following directory:
C:/Program Files/Sports Interactive/Football Manager 2009/

Re: Known issues and solutions - FAQ

I've glanced through this list of problems and it seems there is a pretty consistent theme. Loads of people who are finding the game is freezing when they try to start the first match. Ive had this problem daily and usually just restart (sometimes a couple of times) until it works.

My lap top is top of the range and brand new (with all the add ons) Dell XPS .. so dont gimme this jargon about graphics cards not being up to scratch etc etc. This is a bug - and starting in windowed mode is not an acceptable solution as it takes away from the playability of the game. I wanna see full screen thats what I paid for - and dont even start with the play in 2D mode cause thats not whats advertised on the front of the game which you are selling. We are all consumers of this game and this is not an acceptable solution.

Come on SI Games lets get a patch out for this one and fix what looks like some shoddy programming!

Re: Known issues and solutions - FAQ

You need to provide us with a bit more information before we'll be able to diagnose the exact problem you are encounting. First of all if you haven't already via Steam or another source, I would download the 9.1.0 patch which can be found here - http://community.sigames.com/showthread.php?t=60961

When downloading this file please use the Firefox browser as some people have encounter difficulties when using Internet Explorer

You should also check that you are running the latest graphics driver, you can do this by visiting the computer manufacturer website, or by visiting the graphics card manufacturing website.

Also if you are running Steam, make sure this is not running when attempting to install

If this does not help, please let us know your system specs - essentially your graphics card, processor and memory, this can be found by checking your dxdiag :

How to get your Dxdiag information

Windows XP
1. Click on “Start”
2. Click on “Run”
3. In the text prompt box that appears type “dxdiag” and click ok.
4. Once the dxdiag program has finished scanning your machine click “Save All Information” save this to a place you will remember.
5. Copy and past these as/where needed.

Wndows Vista
1. Click on “Start”
2. Click inside the search box
3. In the search box type “dxdiag” and click ok.
4. Once the dxdiag program has finished scanning your machine click “Save All Information” save this to a place you will remember.
5. Copy and past these as/where needed.

Let me know, thanks.

Originally Posted by mustafarafik

Hi

When ever i try playin footy man it freezes and the ball moves but it doesnt let me do anything, why is this happening and what can i do to resolve?

Re: Known issues and solutions - FAQ

hi guys, u helped me out earlier and have updated with the right patch, now though when i click to run fm09 it says, cannot run game, failed to set up grahphics system

heeeeeelllllllpppppppp!!!!!!!!!!!!!

For both of you I need to know your current Graphics Card to see if it is supported by our game. If you could let us know we'll be able to figure out whether there is anything we can do to help. Thanks.

Re: Known issues and solutions - FAQ

Hello. I was one of those with an error -51 message. I downloaded the fix zip, unzipped, activated the vbs file, entered the code, waited, got the activation successful message and tried to run the game. At this point Steam launched and took me to the online activation screen, which unsurprisingly told me that I had already activated the code. And the game didn't launch. Help appreciated!

Re: Known issues and solutions - FAQ

Could you answer this question please nbrocky or anyone?

Originally Posted by Mar$haLL

I've just started to use this area of the forum again so forgive me if this sound stupid: How come theres a patch out already? & When is the next patch coming out? Because I've seen alot of bugs on the bugs forum.