Wednesday, September 26, 2007

This actually happened.

Last night I watched John on the telephone attempting to place anorder.

He got some automated program where you speak to a computer andit processes your order. He read out the order number, the address,etc. etc. At some point he became exasperated because the computervoice kept saying, ' We are sorry but we cannot understand what youare requesting and cannot process your request. Please repeat yourrequest again.' Finally, he started screaming, 'Operator! Operator!'Then he began yelling, 'Assistance! Assistance! ' At this point Isuggested saying customer assistance. He said this several times. Eachtime the automated voice replied, 'We are sorry but we cannotunderstand or process your request.'