NVN CEO Discusses Bringing Out the Positives From Negative Reviews

Excellent customer service is always NVN Hotel’s goal. But when the mark is missed, there’s a lot to learned from customers’ online reviews, and addressing those reviews with creative solutions. By responding to customers’ concerns and implementing solutions across hotels, NVN can seize opportunity from negative reviews and bolster customer satisfaction.

Arbor Lodging is a hotel investment and management company that is driven by innovation, quality and collaboration. We deliver an exceptional experience for our guests and employees at all price points, from select service to luxury, nationwide.