I use some cheap backup servers from backupsy.com, and last week one of my server suddenly being inaccessible.

After several days, the server came back online BUT with a new username and password and all my backup files on that particular server are gone :))

And today they sent me an email like this:

Please do not reply to this email. This mailbox is not maintained. Please use our ticket system instead.
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Hello,

We are writing you because you have active service on our node18 server.

As you’re aware, we experienced a silent failure of a disk in this system, which corrupted some of the disk files for some VMs beyond repair.

We replaced the disk and have discontinued the use of WD SE drives in our servers. We then let the server run for two weeks and have not experienced further instability of the server. We are confident that the situation has been resolved but will continue to monitor as usual.

If your VM is not online, please get in touch with us to investigate further,

Due to the extended outage because of this situation, we have applied a credit to your account equivalent to two month’s worth of service. You can check and confirm this credit in the client area under your address information on the “main” page of the client area.

We apologize for the inconvenience you’ve experienced due to this problem. We appreciate your patronage and are committed to keeping your data safe.

If you have any questions or comments, please don’t hesitate to open a support ticket to discuss further. Please do not reply to this email as it is being sent from an outgoing-only account.