Customer Service Excellence

Leading the Delivery of Extraordinary Customer Service
As business becomes increasingly commoditized, an outstanding customer experience remains the only true source of sustainable competitive advantage. This highly interactive course provides insights and tools for building a customer service team and for enabling consistently excellent service to both internal and external customers. You will define your cultural roadmap and vision, and design clear processes for each phase of the customer engagement cycle.

Key Benefits

Establish new standards of service excellence in your organization or industry

Align your service delivery with the unique engagement needs of your customer

Minimize misunderstandings and enhance emotional connections

Respond to difficult customers and emotionally charged situations

Maximize customer relationships, engagement, profit and revenue

Who Should Attend The Course?

This program is designed for anyone with front-line customer engagement responsibility. It is also for managers who supervise service delivery, or sales/business development managers responsible for customer development.