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Highlights of the past year: Symantec redesigned its SMB partner programs, including new advanced technical support benefits and financial incentives. It also fully transitioned the Symantec Partner Program to a specialization model.

Goals: Smith plans to continue providing partners with the opportunity to differentiate, maximize and accelerate their business with cloud, mobility and virtualization. Her team will also deliver a new PartnerNet portal to enhance the online experience and provide new partnering opportunities for MSPs.