If you've been fighting mice in Lake Kindred during this event, you can now use all of those (many) Jolly Spirited set items on some formulas just added to Bifrost! Don't worry if you don't have enough yet -- both the formulas and the component Spirited 2k16 Jolly items will still be available after the event!

We're currently testing a new feature that allows you to favorite (or bookmark) any avatars you see on the site. You might see an option to search for favorites under the search bar, or you might be getting notifications when someone else favorite your avatar during testing, but it's not available to everyone just yet!

We wanted to deliver a few updates to you about our Gaia Cash sales. As many of you have noticed, we have had some really deep-dished discounts on our Gaia Cash for a long time. Unfortunately, this comes with a few complications that would be detrimental to Gaia's future. For the preservation of things to come, we've had to make some hard decisions about these Gaia Cash discounts going forward.

We have decided to dial back on how we do our Gaia Cash sales and shake it up a bit. You're going to see a lot of changes while we bitty-boppity ways to give you more bang for your buck! We have new and exciting ways on the table to get more through the purchase of Gaia Cash, and we have been tossing around a few ideas that have been proposed in the past by Gaians (Thank you, by the way!). It might take a while to get things in place, so we request your patience as we make some magic!

Here's what you can expect to see in Gaia Cash discounts the next few days:

Jan 4 12PM PST - Jan 5 11:59AM PST: 55%

Jan 5 12PM PST - Jan 6 11:59AM PST: 45%

Jan 6 12PM PST - Jan 7 11:59AM PST: 35%

Jan 7 12PM PST - Jan 8 11:59AM PST: 25%

Thank you so much for being a Gaian and for your understanding as we forge the path ahead. 2017 has a lot of promise!

We are aware of an issue that is not allowing you to file ticket into our Help Center and are working with our partner on resolving them. In the mean time, if you have a billing or Gaia Cash related problem, you can contact billinghelp@gaiaonline.com and we'll be happy to assist you. We are also working on setting up a work around for general support help and we'll put out another staff notice once we have that work around.

We thank you for your patience as we work on this and thank you for your understanding!

We are still working with our partner regarding why Gaians are unable to file tickets. In the mean time, if you would like to file a ticket, you can e-mail inquiryhelp@gaiaonline.com. Please be sure to include your username with your e-mail.

Do not e-mail if you have already submitted a ticket about your issue before. Your existing tickets are not lost. There is an issue with ticket submissions.

And a reminder, if you have a billing or Gaia Cash issue, you can e-mail billinghelp@gaiaonline.com with your issue and username and we can assist you!

I'm rolling out an update to how Kin are loaded in-game to help managing them a bit easier. Kin will now be loaded from your main inventory only so that you can stash unused Kin in the storage locker and/or temporary storage areas

We have currently disabled all existing coupons at the moment due to an issue with them not redeeming properly. We are currently investigating the issue and we'll let you know when we have an update. Thanks for your understanding and patience!

I've been fixing bugs non-stop for 3 weeks now, but I have a feeling that I haven't even scratched the surface. That's why I'd like to collect even more feedback as I build a biggest list of bugs to fix.

Please share with me ONE bug that need to be fixed above all else, and let me know why it should be fixed first.

I listened to a user request and made a small change to the avatar outfit system by raising the maximum slots from 100 to 200. It was a quick change just to raise the cap and I didn't think much about the price.

Through feedback I've heard many stating that they would like to purchase the new slots through gold as a gold sink, so I've added some new pricing structures, and now the additional 100 slots are available to be purchased with gold now. Note that at anytime you can still purchase additional slots using GCash at 25GC per slot.

For those who spent GC on outfit slots number 101 or higher earlier this week and wish to have used gold instead, please contact me and I can make the adjustments for you. (please note that purchasing below slot number 100 still cost 25 gold)

Here's the new pricing for slots 100 - 200:

slots 101 - 150: 1,400,000,000 gold

slots 150 - 200: 2,000,000,000 gold

slots 28 - 100: 25 GCash (same as before)

I did not change the pricing structure for slots 1 through 100 because that had been the price for years and I do not want to be unfair for those who had already spent GC on their outfit slots.

Have too many of the Gee Thanks or [Animal] Gee Thanks from Jinx's Casino? Not sure what to do with them! Put them to use in Alchemy! Now in the Bifrost you can get the Formula 1: Jinx's Casino: Gold Lottery Ticket, combine 10 Gee Thanks or [Animal] Gee Thanks to get your shot at another Jinx's Casino: Gold Lottery Ticket!

- The bug with stacked items arranging themselves when stacking is disabled had been fixed
- The bug with incorrect page number is fixed
- I've made some changes to the drag and drop library. Hope that will resolve the Chrome browser problem where dragging doesn't work

Big thank you for those who figured out it was their touchscreen laptops where Chrome drag and drop was not working. That helped a lot in guiding me to fix the bug. Also thanks for all who reported the other bugs. Wouldn't be able to fix them quickly without your feedback.

It has been a busy month for us here at Gaia HQ, and we wanted to provide you all with a bit of insight about how things are going. As you may know, Gaia is currently in the middle of a transition period, with the return of lanzer and a number of other former staff members. We've been listening to your feedback and concerns, and we'd like to thank you for your continued support and interest in improving the Gaia Online experience.

Although we're still in the middle of this transition period, we feel it's important to take some time to let you all know that we encourage you to keep telling us what you are looking for out of Gaia. While not all feedback will be implemented, we will take it into consideration as a possibility. If you have any suggestions moving forward, please let us know!

While it's going to take some time, we are in the midst of stabilizing the Gaia economy as well as the Gaia business, and patching up some active features. Our goal is to make Gaia a more fun environment to be involved in for everyone, and we'd also like to provide more benefits to our yearly and monthly supporters that are making these strides possible. There are exciting new things coming on the horizon, so keep logging in, keep checking it out, and keep offering your feedback!

For now, thank you all for your continued involvement in and support of Gaia Online, and we look forward to bringing you an even better Gaia experience in the future!

Today we squashed a bug that had been causing the site to crash during some item releases. We'll be testing it out tomorrow and hopefully there will be no more outage in the foreseeable future!
(more info here)

Also squashed a few more bugs for inventory arranger. But we still need more work on the frontend to make things work better. For the time being:

If you have global stacking enabled, and you have big stacks of items on a page, please lower the item per page count to 300, or you might experience errors when moving items.

Touchscreen laptop inventory mouse drag bug is still alive! Will try a different fix tomorrow.

There's also a bug on Gaia Favorites. If you hit the delete button on the red banner and more than one of your favorites were deleted, you can post in this forum and I can restore them.
Gaia Favorites bug report thread

As some of you are aware, avatar builder has been down since last night (01/25/2017) when we were having some technical difficulties. At the moment, it is going to remain disabled pending further investigation into issues across the site.

After some improvements to the code, the inventory worth calculator is back! Even though the code runs a lot faster, for those with a large inventory will still take a short while to load. Here is the difference in the new version:

- Inventory worth is not calculated every time the page loads. You must click on a link to get your inventory worth

- Results are saved for 4 hours after each click. If you made changes to your inventory afterwards, you'll need to wait until the timeout is over. This is to prevent the feature from overloading the system.

After another round of optimization, the inventory worth calculator is now 40% faster and takes up less memory. Gaians with more than 30,000 items should have no problem using it now.

Another inventory arranger bug was fixed. It has to do with having equipped items in the page. Hopefully there will be most of the major bugs. The illusive touchscreen laptop bug is still at large, however. I'll try another library file tonight.

Also happy to say that we've squashed more memory related errors around the site. There should be less white screens after saving avatars and other activities.

While working on reviving Monster Galaxy, I couldn't help myself but to do some tinkering. This time I've migrated all features outside of Forums to use the new BBCODE that Forums had been using for the past few years. Things like the new smilies, video tags, and the image resize tags should all work everywhere across the site now.

Many little changes had to be made across the site, so there's bound to be a few places left that still need special attention.

I am happy to announce the launch of the amulet system in Lake Kindred!

Amulets are a new type of item that can be equipped to your kin to give them unique buffs. There are three basic types of amulets. Square, circle and diamond, each with different rarity levels. You can reveal the equip sockets for each of your kin. Each socket will allow you to equip a particular shape of amulet. Visit the My Kins section in Lake Kindred and go to Equip Items to reveal the sockets on your kin. Please note, once you equip an amulet onto a kin, both the amulet and your kin will become soulbound and cannot be sold back to the store until you un-equip the amulet. It also will cost a little gold to un-equip amulets depending on the amulet rarity.

For today only, we are giving out a free amulet. Click here to claim your item!

We've made a change recently which caps the number of times Sycamorte and Phantom Sycamorte can spawn per day, per account to 20 times. There is also a cap on the number of battles that can be played per day which is 5,000. We will monitor the Lake Kindred forum and adjust as needed if the numbers seem unreasonable.

In other news, I've rolled out a couple of bug fixes where amulet stats were being miscalculated.

I've added a new tag for those who like to use the ImgLeft and ImgRight tags:

User Image - Blocked by "Display Image" Settings. Click to show.

In example one,

I need to type a lot to clear the vertical height

so that the text will show up underneath the image

If I start a code tag now:

The coded content looks like this

The new tag is called

[clear]

Here's an example of it working:

User Image - Blocked by "Display Image" Settings. Click to show.

In example one,

I need to type a lot to clear the vertical height

so that the text will show up underneath the image

But if I add the clear tag right here,

Text will clear the image.

If I start a code tag now:

The coded content looks like this

[imgleft="200,200"]http://68.media.tumblr.com/2397cf2878c6fc8eefdb9ece0dae02f6/tumblr_ok791fPYoA1r4bme3o1_500.jpg[/imgleft]
In example one,
I need to type a lot to clear the vertical height
so that the text will show up underneath the image
But if I add the clear tag right here,[clear]
Text will clear the image.
If I start a code tag now: [code]The coded content looks like this

Just a small change, but I hope you'll find it useful. The actual button will be added later.

I've installed yet another newer version of the UI library for testing. If you have a touchscreen laptop, please try the inventory arranger again then drop by the SCAS guild and let me know whether it's working or not.

Update: So far results are positive. If it's working for you, please also test other parts of the site, such as LK, marketplace, forums, trading, guilds, and profile.

Good morning, Gaians! We have a special treat in store for you today. Yes, that’s right! We will be pausing Coupon for an exciting reason! Sometime today, we will be revamping the Exclusive Item that you receive with a purchase of 1000GC or more! These Bonus Bags will be the talk of Gaia, so keep your eye out!

We have listened to your feedback and decided that the spawn cap is not a good way to handle mitigating exploitations within the game. We initially added this primarily to fight back against botters. We are going to investigate other means to handle the issue.

Thank you for your feedback, patience and understanding as we work through this.

Us again! We wanted to formally introduce our new BONUS BAGS! To spice things up, we’ve replaced Crystal Box with different Bonus Bags at each funding level! Currently, you will receive a chance to get even more Gaia Cash! That’s not all, though. We will be consistently updating the Bonus Bag to include more fun goodies, similar to what we did with Coupon!

We’d love to hear your thoughts about this, which includes what you want to see in these Bonus Bags in the future! Tell us what you think~

Hi everyone! After a long period of judging (and a rough time for us judges because the art was so good!), winners have been selected for the Tailored Star: Fresh Line Art Contest! You can check out the winners and their magnificent entries here!

For those who are having problems with touchscreen laptops working with the inventory arranger, today's fix should make drag and drop work again. The fix is a whole new UI library, which might affect other functionalities around the site.

If you encounter any new problem from today's patch, please drop by the bug report thread and let me know. Thank you!

We wanted to take a moment to address a cause of concern in the community over the past few years regarding bans. We go at length to discuss a policy we had in place under previous management and have set up a way for users to appeal any bans they feel were placed under this policy. For more information and to appeal your ban (for this specific case), please see our thread here: Regarding Personal Information and Ban Appeals

One of our servers that hosts our images is having some issues at the moment, we are checking out what is going on and hope to have it fixed as soon as possible. Thanks for your patience and sorry for the inconvenience!

Our partner, Genkimix, is taking over the fulfillment of our Gaia real life merchandise. What does this mean for existing merchandise tickets? Well we have the answer for you. You can read more about what we're going to be doing about it here, Sunsetting IRL Merchandise Tickets.

We'll be checking around the forums and be addressing any additional questions you may have. Have an awesome rest of the week!

I've fixed an issue where amulets with the stamina property were not properly applying to the kin it was equipped to when waking the kin up or using a stamina potion. Also fixed a minor bug where after using a consumable on kin, the kin would lose it's position in relation to it's inventory slot.

Next on my list is to take a close look at the drop rates, as I've seen many reports of them still not working.

Hello all! We're currently experiencing some odd behavior on site which is preventing access to various areas of the site. We're looking into this right now and will hopefully have it fixed for you soon. Sorry for any inconvenience in the meanwhile!

Hope that everyone is enjoying their Valentine's Day. Given today's special day, we're short-handed for Ask the Staff this week as some are going to be spending their evenings with their special someones. We'll be back next week though! Tuesday, February 21, 2017 at 4:00pm PST! If you can't make it, be sure to ask your questions in our pre-event thread! Enjoy the rest of your Valentine's Day and week!

User ImageStarting today you might start seeing this bear on the site header. This bear will lead you to the new Deals page where you'll find all the item deals and gcash discounts all in one place. It's our initiative to move the sales related content outside of the announcement system while providing a better feature to keep you informed of all the latest deals.

We haven't made any changes to the announcement system yet, but that will happen in just a few days.

I've just released a small fix for the display issue when hovering over amulets on the marketplace. While testing, I noticed that there's a bug happening with amulet properties missing data. I am going to work on fixing this next, but until then, be aware that if you buy an amulet off the MP that has blank stats, these may not work correctly.

We are happy to let you know that our Help Center is now fixed and you are able to file tickets via the normal channels once again. To file a ticket, please visit our Help Center. If you have filed a ticket via the e-mails that we had set up, your tickets are still on file and will be addressed as normal. There is no need to refile your ticket.

Thank you for your patience as we worked with our partner to fix this. We apologize for the inconvenience and delay.

I've added a "Play Again" button to the reward screen after finishing a battle as I noticed many requests for this in the feedback thread. Thanks for your feedback by the way! I hope to get to more of your requests as well

I'm rolling out a fix which should help address the bug where you receive multiple PMs from Loyal's Bazaar about your membership. I noticed that some of you are having issues with your token counters. Please note that if you use the "Remember Me", you need to still visit either the My Gaia page or the Loyal's Bazaar token page in order for it to count your login token for that day.

I've started a thread for anyone who was unable to receive achievements from the kickstarters. Please make a post listing which achievements you are missing in the case where you donated to the event early. We'll compile this data and handle the grants from there.

Under your settings page, there is now an option to disable avatar favorites under the "Gaia Favorites" section.

This is a privacy setting that will make all favorites of your avatars not show up in public. Only the individual who favorited your avatar can view it.

The decision to not completely disable the feature outright was made because any user can save the graphic of any avatar image, and to force users to go back to saving images manually just doesn't make sense.

There's also been a category called "theme" added to avatar favorites. You'll see this option when adding or editing favorites. This will work with other filtering and search features later on.

Hi all! The Breeze in the Dark Tier disappeared for a few minutes there while we fixed a thing, so if you spent Gaia Cash between 2:59 PM and 3:02 PM PST on February 24th and this is not reflected on your Tier Spending page, then please file a billing inquiry at our Help Center, and we'll help you out as soon as we are able!

For the past week, I had been spending every moment of my time working on zOMG , so I only have time to answer about 10 private messages a day. Though recently I'm getting more and more messages that now I have a big backlog which I need to sort through.

For bug reports, item and feature quests, I'll add your suggestions to my to-do list, but I might not have time to everyone.

For those who need help with banning issues, account recovery issues, or other account related needs, please be sure to open a ticket through The Gaia Help Portal. It might take a while but we are ramping up our staff to handle your issue as we speak.

As usual, I'll try to answer as many PM's as I can on a daily basis.

I have a preview mode that allows me to read through all private messages at once, so your message might not be marked as read, but be assured that I go through all my messages.

We hope you’re having a great day. There’s a lot going on over here, and we want to keep you posted! Bear with us, this is a long post, but we want you all to be as informed as possible!

Starting today, March 1st, 2017, we are going to test out a new way of handling our Limited Quantity Items. We want to ensure that our community will benefit from how we handle our limited items, which is why this is going to be a trial for the time being.

As such, there will be a slight change in the Gaia-created Limited Quantity Item rules. User-designed item rules (Golden, Platinum, etc.) will not have these conditions applied to them and their rules will remain unchanged.

Limited Quantity Items will be in the store for their normal duration (for example, a Limited Quantity Item put in on March 4th will leave on March 8th). However, they will now be eligible for re-release (in any way, shape, or form) until the last day of the month that they were initially released. They will then not be re-released for 6 months, starting that last day at 11:59PM PST. This means they could potentially pop up from time to time within the month that they were first released, any time between the last day of their red time limit and the last day of that given month.

For example:

If they were initially released on March 1st, they have until March 31st; those items will then not be eligible for release until October 1st, 2017.

If they were released April 10th, they have until April 30th; those items will then not be eligible for re-release until November 1st, 2017.

If they were released on September 20th, they have until September 30th; those items will then not be eligible for re-release until April 1st, 2018.

So, as a review:

The new conditions will only apply to Limited Quantity Items that have not met their sale cap set in the Cash Shop. We will not add more to that cap. If the inventory is 399, we will only distribute 399 of that item.

If a Limited Quantity Item has sold out within the usual 4-5 day time frame then we will not apply these new conditions as there will not be inventory of that item left.

Gaia Online reserves the right to use leftover inventory of Limited Quantity Items at our discretion within the month of release. Not all leftover LQI inventory will be repackaged/re-released, so wait at your own risk as they will enter the rest period after the last day of the month.

User-designed items (items recolored with a submitted Rainbow Ticket, SDPlus Dolls made from submitted Platinum tickets, new designed items made from Golden Tickets) are not going to have these same conditions applied. All user-designed (usermade) items will remain unchanged from their respective rules.

All LQI items will not be eligible for recoloring with the Rainbow, Double Rainbow, Mini Rainbow or Baby Rainbow until after the 6 month rest period.

This may not happen with every Limited Quantity Item so, again, wait at your own risk! Since this will be in effect starting today, all past Limited Quantity Items are grandfathered under the old rules, and will have a full 6-month rest period from the day of release.

If we find that the benefits do not outweigh the negatives then we will revert back to the old timetable.

Hello Gaians! As mentioned a week or two ago, we've updated the announcement system! Community/story-driven posts will now show up first when clicking on the header notification bubble. Sales/items related announcements will now have their own sub-forum and be limited to 5 per day. The main announcement forum will contain community related posts, so you won't miss important updates Sales announcements should also decrease in frequency over time.

For those who wish to know - SCAS is Gaia's beta testing team. Gaia recruit SCAS members every year to help test new features before they are released to the public. There will be an announcement next time we invite more SCAS testers.

Hello everyone! I'm Takuya, and as of today I will be handling Generator Parcel requests. There's a bit of a backlog to work through, but I hope that we'll be able to start releasing Generator Parcel item generators soon! As I've been working through email submissions and questions I've noticed some common overlap in concerns and item requests, so I wanted to provide you all with an update and some clarifications with regard to what the Generator Parcel can and can't be used for.

Project Tickets, Quartz Stubs, Perfect Parcels, and any other similar redeemable/non-equippable items.

Kin, item bundles, chance items, and game/Alchemy items, as they are not equippable.

Project Custom items created by people other than you. (While you can redeem a Perfect Parcel in some instances to receive a custom item created by another user, the Generator Parcel does not allow for this.)

Any tier exclusive item from before August 2016 or from a Project Diamond Ticket tier.

Tier exclusive items from August 2016 or later that have not cleared the 6 month waiting period.

Rule Exceptions:

Project Custom items that you created can be included in your item generator, provided it is not an exclusive/limited-release item (such as a Project Platinum Ticket doll or Golden Scissor's Custom Cut exclusive hairstyle). Rainbow Parcel bundles and their exclusive items are not eligible, but you can select one of the non-exclusive items from your Rainbow Parcel bundle if you so choose.

You can request a maximum of one Limited Edition Collector's Pass exclusive item as part of your submission, provided it has been more than 6 months since the item was released as part of the Collector's Pass. You individually will be granted the equippable exclusive item, and one Limited Edition Collector's Pass that contains that exclusive will be included in your item generator as a rare drop. This does not apply to Collector's Pass Plus exclusives, which cannot be selected as part of this exception.

The official rules have been updated to better reflect what is stated here, as well. I hope this clears things up for those curious! If you have any questions or concerns with regard to Generator Parcels, or if you have previously submitted a Generator Parcel request and would like to update or alter your submission, please feel free to send an email to theredeemproject @ gaiaonline.com and I'll reply as soon as I am able!

Anyone sending an e-mail to any of our ticket submission e-mail addresses (project custom, project recolor, perfect parcel, etc.) may have their e-mail bounced back saying it was blocked. The last e-mails we successfully received were around 10:30am (Pacific). We are working on getting this resolved as soon as possible! We will update you when we have new information~

With zOMG returning on Monday, we are preparing the re-opening of Back Alley Bargain. Please check out the feedback thread to see what will be on sale and let us know if you want any particular rings or items to be on sale. Thank you!

We are currently aware of an issue regarding being unable to purchase Gaia Cash using your Mastercard with PayPal. We are currently looking into this and we'll post a staff notice when we have an update. Thank you for your patience and we apologize for the inconvenience.

We have addressed the issue with PayPal regarding Mastercard payments. You should be able to purchase with your Mastercard now. Once again, we apologize for any inconvenience this may have caused and we thank you for your understanding and patience.

I noticed that many of you are having trouble accessing temp storage, or seeing errors moving items out of temp storage. Some of the problem might be caused by items moved previous to the recent changes to the inventory system.

To help with this problem, I've added a link underneath temp storage that will clear your lockers and temp storage and move all those items back to your main inventory so you can have a fresh start.

Want a chance to have your art featured in zOMG? Interested in possibly winning a big prize? Then you'll want to check out our zOMG Splash Screen Contest! Enter now for your chance to win! Here is the contest thread, good luck!

Unfortunately we are short staffed for Ask the Staff this week so we're going to cancel this week's ATS, we'll be joining you next week at the same usual time! Tuesday, April 11, 2017 at 4:00pm PDT. If you can't make it, we're still taking questions in our pre-event thread! We apologize for the inconvenience and thank you for your understanding!

We just wanted to pass it along that there will be things going in and out of La Victoire with red strike-through prices. We are trying to resolve an issue with those, so if you can't purchase them then you have learned first-hand the bug that we are trying to fix!

Hello everyone! We're currently investigating an issue that is preventing people from buying items from La Victoire. We hope to have this fixed as soon as possible, and our apologies for any inconvenience this may cause in the meanwhile.

Since the Monthly Collectibles are no longer being sold on the 15th, until we have an MC replacement, the Monthly CI will change it's release date to the 15th instead. So look for the next Monthly CI release in a week!

And as for MC's next evolution, we will have news to share pretty soon. Stay tuned!

The Help Center has been fixed so you can visit it and file tickets once again. If you have filed a ticket in the past and it has not been replied to yet, you do not need to refile. Your ticket is still on file. If you tried to file since April 10, 2017 at 3:21pm PDT when we reported it was down, you will need to refile as we did not get your ticket.

Once again, if you have an existing ticket on file, you do not need to refile. If you tried to file a ticket when we reported it was down, you will have to refile.

Unfortunately we'll have to push Ask the Staff back one more day to tomorrow, April 12, 2017 as we are particularly short-staffed today for ATS. Sorry for the inconvenience and further delays and we'll talk to you tomorrow for ATS!

We've heard some reports of being unable to access the site if you're in Europe. If you are affected by this, or know someone who is affected by this, please e-mail usertalk@gaiaonline.com and we'll work with you to try to figure out what is going on.

Our apologies for the inconvenience and thanks for your understanding and patience.

Broken Shops - Fixed
Hey guys, yesterday some updates to our shops went out that ended up causing all shops except the cash shop to fail to load their items. These changes have been reverted and the shops are now functioning properly.

As we are really busy and short staffed for Ask the Staff, we're going to cancel it for this week and we'll be re-hosting next week, April 25, 2017. Feel free to post in our pre-event thread if you won't be able to join us next week! We apologize for the inconvenience and thank you for your understanding!

Hi all! As some of you may have noticed, your inventory is currently inaccessible, and purchasing limited quantity items from La Victoire is not working right now... We're looking into it and will have things resolved as soon as we're able. Sorry for any inconvenience in the meanwhile. We'll keep you updated as we get things sorted.

Ok... So here's what's happening. A dragon came and started attacking the town businesses job system DB, then the Vanguard was unleashed to destroy the beast, but when they moved in to attack, it took flight. The Vanguard fought with all their strength and wit to keep the dragon from breathing death and destruction upon the town below cascading database failure. The Vanguard was able to keep the dragon at bay, but not before it was able to launch fireballs destroying towns folk possessions inventory, and another destroying the village market marketplace. The beast even attacked the local fields where the annual royal games were underway. games and event

...the entire world just disappeared and the Vanguard and the dragon were in a vast white void! php syntax error caused site whitescreen

The Vanguard attacked various dragon limbs but even after the wings were destroyed it somehow kept in the air. we made many code changes that should have addressed the issue but nothing did.
Then the Vanguard realized the dragon was really a time-travelling dragon and...

What actually happened...
Our job system was overloaded, we suspect from some particular games making large amounts of requests. After addressing that issue something was still generating massive amounts of queries keeping the system overloaded. After debugging most of the day we pinned the issue to old code firing off job calls for a system that we assumed was properly disabled. This is now fixed and we are waiting for the slave servers to process some of the backlog before bringing key features back online.

TLDR

Job system overloaded

Took long time to find cause

Now waiting for servers to process data

We apologize for the inconvenience and thank you for your patience. The code we were dealing with has been untouched for about 10 years!

Hey everyone! If you played the Four Seasons recolor RIG before 11 AM PDT on April 20th and happened to receive Check Meow't Honey instead of Check Meow't Seacretly, please feel free to file a a Billing ticket and our Customer Service team will be happy to make the switch for you!

Normally if an account is banned, either temporarily or permanently, we send an e-mail to the e-mail listed on the account. It seems like recently these e-mails are not being sent. We are currently looking into what the situation is and will post an updated staff notice once we've identified and fixed the problem. In the meantime, if your account does end up banned, please make a new account and PM any moderator and they will be able to give you the details that you would have received in that e-mail. If you wish to appeal a ban, you still need to file a ticket at our Help Center

Our apologies for the inconvenience and thanks for your understanding!

We have some new Alchemy formulas in Bifrost for you! We're introducing Swift Philosopher Caches which will grant you a random alchemy component from any one of the various Philosopher Cache Bags. There are also new recolored wings that you can obtained if you have collected a certain amount of Philosopher Caches!

As an additional bonus, we've added a "Play Again" button to the existing Philosopher Caches!

The problem with long loading times or even white page error related to Alchemy has now been fixed!

One of the last fatal errors on Gaia has to do with Alchemy. The recent new formulas allowed me to find more occurrences of the error to let me finally fix the bug. Load time went from 30+ seconds to 0.1 second! Yay!

Did you ever hear the tragedy of Darth Gambino The Rich? I thought not. It’s not a story the Vampires would tell you. It’s a Human legend. Darth Gambino was a Dark Lord of the Gaians, so powerful and so wise he could use the Gold to influence the economy to create life… He had such a knowledge of the dark side, he could even keep the ones he cared about from being poor. The dark side of the Gold is a pathway to many abilities some consider to be unnatural. He became so powerful… the only thing he was afraid of was losing his wealth, which eventually, of course, he did. Unfortunately, he taught his son everything he knew, then his son led to him being killed. Ironic. He could save others from poverty, but not himself.

As we're half way through the anti-inflation project, and for those who are wondering why this is such a large project and why it's taking so long, we're here to share with you some detail about what's to come:

Hello Gaians! If you're an active user interested in lending a hand to Gaia Online by testing out new features and events before they're launched, help us iron out the bugs by joining SCAS, our beta testing guild! To become a member of SCAS, your account must be in good standing with Gaia Online and have no recent ToS violations. To apply, simply send an email to apply4beta@gaiaonline.com with the following information:

Your username. If you have already sent in an e-mail and it does not include your username, simply resend it!

You must include the e-mail subject, "SCAS Application", or we will not be able to process your application.

At this time we are only able to accept Gaians that are of 18 years of age or older. Unfortunately this is a requirement as we do need you to sign a legal mutual nondisclosure agreement.

We have cleared out all our existing applications. That means if you have applied in the past and never heard back from us, then you will need to resend your application. We do not have any more of the applications prior to May 10, 2017.

Thanks for your understanding, cooperation, and good luck to all applicants!

We've just fixed a few major bugs, so CAPTCHA should no longer show up for more than once a day for active Gaians, also, the often difficult picture matching mode had been removed so captcha should be solved by just one click.

We're aware of some issues regarding Lucky Catch when you try to use it. We're looking into this and we'll update update as soon as we have a resolution. Our apologies for the inconvenience and thanks for your patience.

Hey guys, as you may be aware, we have recently brought back video updates (though we are a tad overdue for our next one X_X) ...To help make this content easier to view, I have created a new home for it at http://www.gaiaonline.com/vlog Here the latest videos will be listed with a link for discussion.

On the page you'll also notice there is a tab labeled "Gaians." This would be where we showcase your video's if you have any you wish to request be showcased. We will likely hold a contest to get some videos in there but for now some may end up randomly selected from active Gaians in this forum.

Navigation Update & News
We've added our beta feature, the vlog, to the My Gaia dropdown in the site navigation. Again, this feature is beta so its name, and location in the site nav. are subject to change.

We have some exciting changes to our social media channels coming and we want your help! Please take a moment to visit this thread and leave a comment with a suggestion of what type of content you want us to post on social media.

Salutations, Gaians! Our friends at NetEase Games are getting ready to roll out Crusaders of Light, a brand new mobile MMORPG that will throw you into the middle of an incredible battle to protect your homeland! Pre-register now to be notified when the game is released, plus a free starter pack once the game goes live! Pre-Register Now!

We're aware of a problem that some of you are having with the Angel Subscription and are taking a look into it. We'll update you as soon as we have some further information. Our apologies for the inconvenience!

We have addressed the issue with subscriptions and things should be working again as normal. If you subscribed earlier and did not get your Angel Item, then we will be distributing them later, keep an eye out for a PM with your item.

If you found yourself double charged for your subscription, then please file a billing ticket at our Help Center and include the billing information that is found in the PM that you get when you subscribe. Our team will make sure that this gets resolved for you if you found that you were charged twice for a subscription.

Thank you to all for your patience! Our apologies for the inconvenience!

As we are really busy and short staffed for Ask the Staff, we're going to cancel it for this week and we'll be re-hosting next week, June 13, 2017. Feel free to post in our pre-event thread if you won't be able to join us next week! We apologize for the inconvenience and thank you for your understanding!

We are in the process of completely revamping our Help Center under a new partner. During this time you will still be able to file tickets but will not be able to access your old tickets. We do still have your old ticket data on file and archived for historical purposes. If you have an existing ticket that has not been replied to, we are in the process of trying to import that ticket data into our new system. If you wish to file a new ticket regarding your situation, we suggest that you do so so that you don't have to wait on export and be any further delayed. Our new Help Center is still in its infancy stages, so we apologize for the minimal lay out thus far, but rest assured it will be alive and kicking in the future! We want to thank you for your patience and understanding as we revamp the Help Center and ticket flow process to be quicker and more efficient.

As you may have already heard, Gaia Online will be at Anime Expo 2017! This year we will be kicking it up a notch with live social media coverage during Anime Expo 2017. You can read more about it at the Anime Expo 2017 Social Media Shenanigans Thread.

We have fixed the issue involving being unable to directly purchase items from the Cloud 9 shop. You should now be able to buy like normal! If you do notice you're having any additional issues, please go ahead and post a thread in the Bug Report & Technical Support forum. Our apologies for the inconvenience and thank you for your patience!

Unfortunately we will have to push Ask the Staff back to tomorrow, June 28, 2017 at 4:00pm PDT! Sorry for the delay! If you aren't able to make it, please make sure to ask a question in our pre-event thread! We'll see you tomorrow!