Our Commitment to Health and Safety

Our Commitment to Health and Safety

TRAVEL INFORMATION: COVID-19 UPDATE

We are committed to putting the safety and security of our guests and team members as our number one priority. Prior to making a reservation and arrival at our hotel, we recommend all guests review the most up to date federal, state and local traveler guidance to confirm eligibility to travel & stay at our hotel.

PACIFICA PURE STAY

At Pacifica Hotels, the health and safety of our guests and team members is our primary concern. To that end, we have taken significant measures in response to the Novel Coronavirus (COVID-19) pandemic to safeguard the well-being of all who visit our properties. In conjunction with direction from the Centers for Disease Control & Prevention (CDC), World Health Organization (WHO) and updates from local health departments as well as guidelines published by American Hotel & Lodging Association’s Safe Stay checklist, Pacifica Hotels has crafted a suite of measures and processes dedicated to ensuring the cleanliness of our hotels and the safety of our community. Pacifica’s Pure Stay program launches in June and is crafted to reassure all that health and safety are foremost in our hearts and minds.

Social distancing markers placed on the floors to encourage proper distancing of queuing guests.

Complimentary faces masks will be provided.

Discontinued valet parking services.

Heightened focus on sanitizing and spacing of furnishings in high traffic areas including lobby, pool, fitness center, restaurants, etc. to meet distancing requirements.

Team Member Protocols

All team members receive Pacifica Hotels mandated training on COVID-19 safety, sanitation and response procedures.

All hotel Team Members will be provided with masks, gloves and protective eye wear as required while continuing to provide exceptional hospitality services.

Updated Flexible Policies

For all guests requesting to cancel, we are offering waived cancellation fees (including prepaid/non-refundable bookings) for travel dates through June 30, 2020. We are also waiving amenity fees at applicable hotels during this time.

We look forward to welcoming you soon and thank you for your continued loyalty and support.