Getting Started

How do I become a patron?

Why can’t I login to the members.askleo.com site?

As long as your pledge is at the “Bronze” level, ($5/month or more, as outlined on the Ask Leo! Patreon page), you should get access. This is a manual process at this time it may take a day or two. If you’ve received the email indicating you have an account, and you’re still having problems, check out the additional FAQs below.

Why can’t I login to askleo.com?

If you purchased your patronage subscription in The Ask Leo! Store, you should be able to login to askleo.com using the My Account link at the top of the page and the account credentials you created as part of your purchase.

If you used Patreon.com then it may take a day or two for us to get the askleo.com and members.askleo.com logins set up. If you haven’t heard from us within two days, just drop us a line.

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Accounts and logging in

Can I use my Patreon account to log in to members.askleo.com members site?

Unfortunately, no — Patreon and members.askleo.com are two separate things.

Patreon handles money. You create your Patreon account if you become a patron on Patreon.com.

members.askleo.com is where you get the rewards associated with your level of patronage. We create your membership account by hand within a day or two of your signing up to be a patron. If you’ve previously purchased and registered an Ask Leo! book, you may already have an account at members.askleo.com, in which case we will add your patronage rewards – again, by hand, within a couple of days.

While Patreon has some support for sending you your benefits, I’ve found that it’s lacking in many respects. The solution I’ve chosen is to give you an account on members.askleo.com, so I can give you as much value as possible.

The plan is to move all subscription and payments to The Ask Leo! Store, so as to avoid needing Patreon, but we’re not there yet. You are welcome to do this yourself by:

Can I use my askleo.com account to login to members.askleo.com?

members.askleo.com is where you get the rewards associated with your level of patronage. We create your membership account by hand within a day or two of your signing up to be a patron. If you’ve previously purchased and registered an Ask Leo! book, you may already have an account at members.askleo.com, in which case we will add your patronage rewards – again, by hand, within a couple of days.

The plan is to move all the content from members.askleo.com to askleo.com itself, so as to avoid needing both, but we’re not there yet.

I subscribe to the newsletter. Am I a member?

No. The newsletter is free and has never required or offered any kind of membership access other than just getting the newsletter itself. (Thanks for subscribing, though!)

I’m a patron, but I can’t log in to members.askleo.com. What do I do?

Creating your members.askleo.com account when you become a patron is a manual process. We try to do it quickly, but we’re only human. If it’s been more than two days since you became a patron, email patrons<at>askleo.com and we’ll fix it.

I can log in to members.askleo.com, but I can’t access the rewards I’m entitled to.

Send us an email (to patrons<at>askleo.com) and we’ll fix it.

I registered a book in the past, and I just became a patron. Do I need yet another account?

You only need an askleo.com account or Patreon account to make the payments, and a single members.askleo.com account to get the book bonuses and patron rewards. As long as you use the same email address, we should notice and add your patronage benefits to your existing members.askleo.com account. If not, just send us an email (to patrons<at>askleo.com) and we’ll fix it.

I still can’t log in to members.askleo.com.

Send us an email (to patrons<at>askleo.com) with all the details, and we’ll fix it.

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Payment options

Can I pay with Paypal? Credit Cards?

The Ask Leo! Store uses Stripe to process most major credit cards, and also takes Paypal. Take your pick.

Can I pay annually instead of every month?

How else can I support you?

I appreciate your patronage because it gives me an ongoing way to provide you value.

Next, I would simply have you purchase a book from The Ask Leo! Store. Purchasing a downloadable PDF directly from me maximizes your impact on my bottom line, and also gets you something tangible in return. That last part makes me feel better about taking your money. 🙂 You’ll also automatically get Ad-Free Ask Leo! for a year.

Leo Who?

I'm Leo Notenboom and I've been playing with computers since I took a required programming class in 1976. I spent over 18 years as a software engineer at Microsoft, and after "retiring" in 2001 I started Ask Leo! in 2003 as a place to help you find answers and become more confident using this amazing technology at our fingertips. More about Leo.