Create your accounts

Note: For the AMS, use a web browser
capable of making a secure connection (one that supports
SSL), such as the latest versions of Internet
Explorer, Firefox, or Safari, and be sure
you are able to accept cookies.

Allow yourself 10 to 15 minutes to complete the account creation
process. Your Account Management Service (AMS) session will time out if
left inactive for more than five consecutive minutes; subsequently,
you will need to log in and begin the process again.

Enter your last name, date of birth, and University ID number in
the fields provided. Click Continue.

The AMS will display the Guidelines for Appropriate Usage, which
are rules and policies for IT account use at IU. After you have
read the Guidelines, enter Yes to agree to these
policies, and then click Continue.

If you have multiple roles at IU (e.g., if you are both a
student and a staff member), you will have to select one role to be
your primary affiliation at IU. Select the role you want, and then
click Continue.

From the available options, select where you want to receive
your IU email. Faculty and staff should choose Create Microsoft
Exchange account; undergraduates should choose to create a
Umail account (Google). Graduate and professional
students are eligible for both Exchange and Umail; you can only
create one account during initial creation, but may choose to create
an additional account later.

Click Continue.

Enter the passphrase you want to use in both fields. For
information on selecting a valid and secure passphrase, see
About your IU passphrase.

Next, you will enroll in the Passphrase Self-Service Reset
System. If you forget your passphrase, this system will allow you to
reset it yourself without having to visit a Support Center walk-in
location in person.

Either select a question from the drop-down list, or enter
your own question. Type and re-type the correct answer in the
fields provided. Click Continue to enter further
questions, to a maximum of ten.

Once you have entered at least three questions and answers,
you will have the option of clicking Done to complete
your enrollment.

Click Print page if you want to print a copy of your
account information. To end your AMS session and close your browser,
click Exit.

Important: Your accounts should be active within 20
minutes. Since the information must propagate through IU systems,
however, it may take up to 24 hours before you can log into some
services.

If you encounter a problem with the account creation process or the
Account Management Service (AMS), copy the full text of any
error message and contact the UITS Support Center.