Tuesday, September 21, 2010

Dynamics CRM 2011 Partner Readiness Training…

I just got back from the partner readiness training day for Dynamics CRM 2011. I will have to admit that CRM 2011 has got me feeling like a little kid in the proverbial candy shop! The more I keep playing with and the more I keep learning about it, the more excited I get about it.

Just a few highlights of some new features that are going to be fantastic:

Familiar

Microsoft Office Fluent UI

Ribbons (yes I like them)

Role-based forms and views

Field-level security

Advanced personalization

Support for 41 languages on day 1

Native Outlook integration/support

Customizable Help Advisor

Column filtering (just like in Excel)

Almost NO POPUPS anymore!!!

Return of the export –> import bulk edit feature

Ability to customize EVERYTHING (or very close to it anyways)

SilverLight support

Intelligent

Dashboards

Real-time charts and grids

drill-through charts

UI Mash-ups

Teams

team ownership

cross BU data visibility

Processes

Enhanced Workflow (background processes)

Dialogs/Call Scripting (foreground processes)

Inline, user customizable data visualizations

Goal Management and Reporting

Connected

Native SharePoint integration (including from Dynamics CRM Online!)

Automated provisioning

Queue enhancements

Ability to put ANYTHING into a Queue

Individual Queues

Team ownership of queues

Connections (connect anything to anything at runtime!)

Native integration with Azure

Support for Claims security

Start to get true SSO regardless of where the user sits and what they use to authenticate themselves!

Developer enhancements

Native LINQ support

WCF Services

REST

ATOM

ODATA

Json

Ajax

And much, much more!!!

But, that should get you drooling and pondering your own thoughts about the incredible excitement that is coming with Dynamics CRM 2011.

About Me

I am the Microsoft Dynamics CRM Sales and Solutions Manager and Evangelist for both Commercial and US Public Sector markets at HCL Americas responsible for supporting sales, business development and marketing for Dynamics CRM in both the Commercial and US Public Sector markets.
This blog covers a very broad spectrum from business conversations to technical conversations to tips and trick on sales and business development.
To help keep my lawyer friends employed... 1) Please note that these are my personal thoughts and ponderings and that they do not represent my employer in any way. 2) Many of these postings discuss unsupported modifications to the products they discuss. If you decide to apply any of these changes to your implementations then neither myself, my employer, nor Microsoft can be held responsible for any issues that it may cause.