Monitoring, Inspections, Services, & Repair Contracts

You should have a Monitoring Agreement because:

The laws of the county health department, public works department, city, or other septic permitting agency in your area may REQUIRE that your aerobic septic system be monitored by a company such as ours on a regular basis. This monitoring involves a written agreement between the home owner and the maintenance provider. This agreement and subsequent written inspection reports are filed with the agency.

Brighteyes strives to provide the expertise and services that are both environmentally efficient and economical. Regular monitors (inspections) of your aerobic septic system by a licensed professional can prevent a small problem ( for a nominal cost ) from becoming a very expensive emergency.

If you elect Brighteyes to be your maintenance provider, it is most likely that we will have both an extensive relationship and a knowledgeable history with your system, and be able to “hit the ground running” when a problem arises.

Even if a monitoring agreement is not required by law for your aerobic septic system, regular inspections by a licensed professional will help protect the health of you and your family. If your system is not working properly you could be exposed to infectious bacteria that can cause illness and/or disease.

Questions to ask your potential “Maintenance Provider”:

Although company licenses/registrations are not necessarily required by the State of Texas, the company you deal with should have a state-licensed Maintenance Provider on staff and state-registered technicians. You can check out all licenses and registrations on the Texas Commission for Environmental Quality web site: www.tceq.state.tx.us (TCEQ)

Does the company have office personnel to answer calls? An is there a fax line, email, and/or website that will provide additional ways to communicate?

It is best to have a company with good record keeping and consistent organization as to ensure communication and scheduling, if necessary. This also provides you with ‘one-call-away’ assistance in case you have a question.

Does the company have office personnel to answer your calls?

You want a company with good record keeping and consistent organization so you will know that someone will be available within a reasonable amount of time in case you need service or have a question. If the company has a fax line, e-mail and a web site, that will give you additional ways to communicate with their personnel.

Is the maintenance provider certified by the manufacturer of your brand of aerobic septic system?

This is no longer a state requirement, however, it makes good sense to hire someone to maintain your aerobic septic system that has the knowledge and skills required to be manufacturer certified. Ask to see the manufacturer’s certification document, or call your system’s manufacturer.

How long has a company been in business?

These innovative, advanced aerobic septic systems require experienced and qualified technicians to service and monitor them.

Does the company stock an inventory of repair parts and components for your aerobic system? Or do they always have to order parts?

Do the technicians have uniform shirts when they come onto your property?

If it is necessary, will the company call the property owner before coming onto the property?

Does the company provide you a copy of each inspection report?

Does the company place the state-required weather-resistant tag on the systems that they inspect and date it each time they are on your property?

Does the company provide you with an agreement/contract clarifying the obligations of the maintenance provider and the property owner?

These are just few of the questions you should ask your provider before signing a contract. At Brighteyes, we are more then happy to make sure you are satisfied before signing any contract to assure you get the absolute best service. Our goal is to provide the best quality service no matter what the situation may be.