Opportunity to provide excellent customer service and make a positive impact

1 Year Contract, view to permanent position with flexible working arrangements

The Opportunity

Join a newly formed team within our Service Centre - APAC which is built around six teams to create a support model that links to all support functions and all business units. The aim is to provide greater knowledge sharing, in swarming teams working in real-time rather than escalation. Countries supported include: Taiwan, Hong Kong, China at first contact and additional APAC countries as part of Service Centre.

Participating in swarming collaboration teams to resolve tickets with high levels of first point of contact, learn and share knowledge and cross skilling.

Desktop Services work as required

Additional Project work as required

About You

You will have previous experience in an IT Service Desk role ideally within corporate Telecommunications, Banking, Insurance or Finance environments. You will be able to demonstrate a passion for excellent customer service, strong probing, problem solving and active listening skills along with the ability to organise and prioritise your work.

You will be part of a virtual team with exposure to a variety of clients across APAC and will therefore need to have excellent communication skills, both written and verbal.

Occasionally you may be required to work slightly adjusted hours to accommodate for projects.

Aon plc (NYSE: AON) is the leading global provider of risk management, insurance and reinsurance brokerage, and human resources solutions and outsourcing services. Through its 62,000 colleagues worldwide, Aon unites to empower results for clients in over 120 countries via innovative and effective risk and people solutions and through industry-leading global resources and technical expertise. Aon has been named repeatedly as the world's best broker, best insurance intermediary, reinsurance intermediary, captives manager and best employee benefits consulting firm by multiple industry sources. Visit www.aon.com for more information on Aon and www.aon.com/manchesterunited to learn about Aon's global partnership and shirt sponsorship with Manchester United.