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Terms and Conditions

As an Avios member you will earn Avios on kulula flights purchased via the kulula website, kulula call centre, travel agents and at kulula airport ticket offices which are eligible for the purpose of earning Avios points (eligible kulula flights). The Avios points you earn will be calculated on the cost of the base fare together with taxes and fees for each eligible kulula flight you purchase. In order to earn Avios points you must be an Avios member and in possession of an Avios number. Avios members will earn at a rate of 3 (three) Avios points for every R10.00 (ten rand) spent, which points are computed and allocated only to the person who has been allocated the Avios number.

Avios points earned will be rounded up to the nearest whole integer. Avios points are only credited to your Avios account once you have actually flown on an eligible kulula flight. Infants under the age of 2 years are not eligible to earn Avios points. Please note that it can take up to 30 days for your correct Avios points balance to reflect in your Avios account. Avios points are not transferable and cannot be converted into cash.

For the avoidance of doubt, flight ancillaries such as, extra bags, prepaid seats and travel insurance as well as travel packages including purchases of car hire, hotel accommodation and flights purchased via the kulula.com website will not be eligible towards the earning of Avios points.

As an Avios member you can earn Avios points when making a booking on the kulula website by entering your Avios number in the block provided on the 'Travellers Details' page under the caption 'Frequent Flyer Information'.

When a booking is made on the kulula website, via the kulula call centre, travel agents and at kulula airport ticket offices Avios members can within a period of 90 days after the date of the eligible kulula flight retrospectively claim the Avios points earned for each eligible kulula flight by contacting the kulula Contact Centre and providing a booking reference. The claim must be made within a three month period from the date of travel or the right to claim the Avios points will be forfeited. Claims for missing Avios that have not been deposited to your account within 30 days of completing a flight should be referred to the kulula contact centre for investigation.

*kulula Avios will be added to your account 30 days after completion of your flight itinerary, British Airways Avios will add your Avios to your account 5-6 weeks after completion of your flight itinerary.