Hi David,We are planning on including support for Activities Streams in our next release of Process Manager Enterprise (2.5) - including the ability to notify via email users who are mentioned in streams.

Chian,I spent a half an hour searching for a setting that enables that ("It must be somwhere! I can't believe they neglected to implement such an essential functionality...!) Do I have use cases that activity streams are used for spreading such information? How about ANY collaboration activities in the context of CRM records?

If you don't believe me, why don't you take a look at ANY of the collaboration tools that Jeff mentioned?

Hi Jill,SierraCRM will be releasing Process Manager Enterprise 2.5 next week and one of the features of this new version is limited support for triggering processes on Activity Streams. The support will be if an Activity Stream is created and the name field contains some text, then Process Manager will fire and you will be able to create a Notification and assign the Notification to a specific user. In addition, you would be able to also send an email to anybody, including the person who is mentioned in the post.

Hi Chian & others,I am with an Implementation Partner with Sugar and we get this all the time. Prospects and clients want to know how collaboration is possible with Activity Stream. Currently, it is only possible if I am checking it as one of my dashboards and rechecking every time I @mention someone. This isn't feasible and creates more work in the end. It would be better to text message, use Google Hangouts, or just send e-mails back & forth.

I'm also curious why the Notification Center can't be the place for this. It is set up to be used for critical issues, but I'm curious to see what your research has found regarding the use of it in its current form. Are companies actually using it at all? As far as we are aware, no one sees a real need for it.

So a few things:

Recommend shifting the Notification Center to function much like all social media notifications as this is what people are used to (Facebook, Twitter, LinkedIn, etc.)

You mentioned this is on your roadmap. Can you tell us approximately what will be released and when?

I'd also be curious to see if @ Chian Robinson has an update on when this is going to be released. It is mentioned that it's on the roadmap and most here have commented that it is an *essential* feature. Can we expect something in 7.6 or 7.7?

To repeat our comment on this thread - if SugarCRM Product Management/Engineering is unable to deliver this much needed feature - customers can choose to purchase a very powerful business process management tool from our company. Process Manager Enterprise pretty much does what all of you are asking in addition to most of the functionality found in the newly embedded Process Maker in Enterprise.--Bill Conviswww.sierracrm.com

@chian Do you have an update on this? Most of your comments are from 9 months ago, and we still get asked for this all the time. I am on-site with a customer right this minute who was asking why Sugar doesn't work the same way other apps do...

Hey All, I've cleaned up the sample code and sorted out why it likely wasn't working for people. I've also done some tweaking so it's an installable package. Will be posting it to our website shortly, but in the meantime if you'd like it, just email me at arthur@eligeo.com and I'll be more than happy to send out the package. I've tested it on 7.5 and 7.6 and I see no reason to think it won't work on 7.* universally.

I agree with David. A user inquired today how his colleagues can see that he mentioned them in the stream, expecting that the notification center would have alerted them. We were under the impression that the Notifications center was for exactly the purpose of alerting users of a mention.

Currently, the users can not collaborate within streams due to the lack of 'mention alerts' and the excessive stream noise from general record updates and archived emails. Until these obstructions are resolved, we won't be utilizing streams as intended by Sugar.

David, we have on our roadmap to support sending mentions in activity streams via multiple channels including email, SMS, etc. It is not in our current plan to notify users of mentions using the notification indicator located on the upper right of the screen next to their avatar (I assumed this is what you referred to as "notification center" in your post). Primary reason is that the notification indicator is designed to only notify user of critical information that user either must take action, or must be informed such as team announcements. Do you have use cases that activity streams are used for spreading such information?

Thanks for sharing your thoughts and information on competitors' offerings.

The PM team is aware of the problem: how to notify users of mentions in app and via channels such as email.

However, the exact solution to provide depends many factors including use cases, competitive analysis, and implementability.

Using the notification center to alert user of mentions is one solution, but whether it is the best solution for this type of use cases for Sugar, I don't know yet. Please rest assured though we will do our best to come up with a design that satisfies the requirements. Stay tuned, I may ask you for your feedback.

David, we have on our roadmap to support sending mentions in activity streams via multiple channels including email, SMS, etc. It is not in our current plan to notify users of mentions using the notification indicator located on the upper right of the screen next to their avatar (I assumed this is what you referred to as "notification center" in your post). Primary reason is that the notification indicator is designed to only notify user of critical information that user either must take action, or must be informed such as team announcements. Do you have use cases that activity streams are used for spreading such information?

Thanks for sharing your thoughts and information on competitors' offerings.

The PM team is aware of the problem: how to notify users of mentions in app and via channels such as email.

However, the exact solution to provide depends many factors including use cases, competitive analysis, and implementability.

Using the notification center to alert user of mentions is one solution, but whether it is the best solution for this type of use cases for Sugar, I don't know yet. Please rest assured though we will do our best to come up with a design that satisfies the requirements. Stay tuned, I may ask you for your feedback.