Chatbots in Recruiting: What You Need to Know

If you have ever booked a flight, bought a product online, or needed help from customer service, its likely youve crossed paths with a chatbot. These automated systems have helped streamline quite a few tasks for consumers and associates alike.

Could the same be said for industries outside of customer service? Heres what you need to know about chatbots and the future of recruiting:

Keeping Candidates Interested

ACareerBuilder surveyfound 67 percent of job seekers have a positive impression of a company if they receive consistent updates throughout the application process. Unfortunately, a Workopolis pollfound that 43 percent of candidates never heard back from a company following their last interview.

Chatbots can help employers avoid this radio silence during the recruiting process. Individual recruiters may not have time to follow up with every candidate, but a chatbot can connect with candidates on a regular basis, update them on their standing, and maintain their interest in the position.

In addition to keeping candidates interested, chatbots also give applicants theopportunity to ask questions about the job or the hiringprocess itself. Application processes are oftenlong and grueling. In fact, according to another CareerBuilder survey, 60 percent of job seekers have abandoned an online job application due to its length or complexity. If you implement a chatbot into your process, however, candidates will have somewhere to turn when they need clarification.

Speeding Up the Process

Using a chatbot to help candidates through the application process will ultimately produce better quality candidates for your company overall. The most qualified candidates will also have other options. It is likely they will have many questions to ask as they try to decide between your organization and your competitors. If they can turn to a chatbot, they can get those questions answered quicklywhich allows your company to make a positive impression on the candidate.

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