Ordering By Phone

Payment

We accept Visa, MasterCard, Discover and American Express. Students may
charge course materials and supplies to their Tuition account during the
start of each term. Exact dates are posted on the Campus Calendar.

All-Campus Spending is available to faculty, staff, retirees and students
and is accepted in-store only. Orders tendered in full with All-Campus
Spending are eligible for a 10% discount. See a sales associate for details.

Shipping Policies

Shipping Rates

The Wartburg Store utilizes a flat rate shipping model, based on order total.

Orders up to $49.99: $8.00

Orders over $50.00: $10.00

In-Store Pick-Up: Free

Orders placed Monday-Friday before 2:00 PM will be shipped the same business day. Orders placed after 2:00 PM will be shipped the following business day. Orders placed on Saturday or Sunday will be shipped the next business day.

The Wartburg Store reserves the right to cancel any order suspected of fraud.

Same Day In-Store Pick Up

Orders placed Monday-Friday before 2:00 PM will be ready for pick-up within 1 hour. Orders placed after 2:00 PM will be ready for pick-up by 10:00 AM the next business day. Orders placed on Saturday or Sunday will be ready for pick-up by 10:00 AM the next business day.

You will receive an email when your order is ready for pick-up. Please have the order number ready when coming to the store to pick up your order.

If you do not pick up your order within 30 days of email notification we will issue a refund minus a 25% restocking fee.

Returns

Course Materials: Full refunds will be issued if you have your sales receipt, new books are unmarked and your student I.D. is presented.
All extra study materials such as CDs and web cards MUST be returned unused with the text and shrink wrap be intact.
The Wartburg Store reserves the right to refuse a refund at anytime. Last day to return textbooks for full refund is the third day of class by 5 p.m.
Check the campus calendar for specific dates.

Merchandise Return/Exchange Policy

Clearance: All sales are final.

All other merchandise: A cash register receipt of the invoice found in your online shipment is required for any return or exchange. All returns and exchanges need to be completed within three months from the purchase date. Merchandise needs to be in the same condition as when purchased along with the original hangtags or pricing stickers.

If a product is not the right size and/or color, simply ship it back to us, at your expense, and we will send the correct item free of shipping charges.

If you wish to return a product for refund and the return meets all criteria of the Merchandise Return/Exchange Policy, send the product back to us, at your expense. The amount credited for the item/s will be isssued to the same tender as when purchased.