Our Staff

Meet Our Team

North Central Insurance

Joe Kolb

Joe began his insurance career with North Central Insurance in 1986. He currently is the President and agency manager. Joe has served on the board of the Independent Insurance Agents of South Dakota and was the President in 2009. Joe is a graduate of South Dakota State University. He earned the designation of Certified Insurance Counselor in 1992

Joe and his wife Lisa live on the farm where Joe grew up, located just south of Sioux Falls. They enjoy camping, traveling, and spending time with their children and grandchildren.

Joe Kolb

Joe began his insurance career with North Central Insurance in 1986. He currently is the President and agency manager. Joe has served on the board of the Independent Insurance Agents of South Dakota and was the President in 2009. Joe is a graduate of South Dakota State University. He earned the designation of Certified Insurance Counselor in 1992

Joe and his wife Lisa live on the farm where Joe grew up, located just south of Sioux Falls. They enjoy camping, traveling, and spending time with their children and grandchildren.

Ryan Dokken

Ryan is Vice President of North Central Insurance and manages the personal lines department. He began his insurance career in 1997 with Farmers Insurance Group, having held positions as a Special Claims Representative, Senior Marketing Manager, and Personal Lines Growth Consultant.

Ryan specializes in auto, home, business, life, and health insurance. His success in these areas is supported by a diverse insurance background and in-depth claims knowledge having personally handled 1000’s of claims as an adjustor.

In 2015, Ryan was named the South Dakota Agent of the Year by the Independent Insurance Agents of South Dakota. He has also been honored several times as one of the Sioux Falls' "Local Best" top five insurance agents in the metro area.

Since graduating from Concordia College in Moorhead, MN, Ryan has actively continued his education and holds the following designations: Associate in Claims (AIC), Legal Principals Claims Specialist (LPCS), Associate in General Insurance (AINS), Graduate in Claims Administration (GCA), and Certified Insurance Counselor (CIC).

Ryan lives in Sioux Falls with his wife and three children. When not working, Ryan enjoys golfing, bow hunting, fishing, and traveling.

Ryan Dokken

Ryan is Vice President of North Central Insurance and manages the personal lines department. He began his insurance career in 1997 with Farmers Insurance Group, having held positions as a Special Claims Representative, Senior Marketing Manager, and Personal Lines Growth Consultant.

Ryan specializes in auto, home, business, life, and health insurance. His success in these areas is supported by a diverse insurance background and in-depth claims knowledge having personally handled 1000’s of claims as an adjustor.

In 2015, Ryan was named the South Dakota Agent of the Year by the Independent Insurance Agents of South Dakota. He has also been honored several times as one of the Sioux Falls' "Local Best" top five insurance agents in the metro area.

Since graduating from Concordia College in Moorhead, MN, Ryan has actively continued his education and holds the following designations: Associate in Claims (AIC), Legal Principals Claims Specialist (LPCS), Associate in General Insurance (AINS), Graduate in Claims Administration (GCA), and Certified Insurance Counselor (CIC).

Ryan lives in Sioux Falls with his wife and three children. When not working, Ryan enjoys golfing, bow hunting, fishing, and traveling.

Lori Helland

Lori is a Sioux Falls native. She earned her BA from St. Olaf College and her JD from the University of South Dakota School of Law. She joined North Central Insurance in 1997 after practicing law for a Sioux Falls law firm.

Although currently not practicing law, Lori remains an active member of the South Dakota State Bar. Her legal background helps to blend the legal profession and the insurance industry. North Central Church Insurors is Lori’s current focus, closely working with insurance companies and marketing insurance products to churches and other church-related entities.

Lori and husband Erik have three children. Lori is an active member of Memorial Lutheran Church and enjoy reading and watching movies in her spare time.

Lori Helland

Lori is a Sioux Falls native. She earned her BA from St. Olaf College and her JD from the University of South Dakota School of Law. She joined North Central Insurance in 1997 after practicing law for a Sioux Falls law firm.

Although currently not practicing law, Lori remains an active member of the South Dakota State Bar. Her legal background helps to blend the legal profession and the insurance industry. North Central Church Insurors is Lori’s current focus, closely working with insurance companies and marketing insurance products to churches and other church-related entities.

Lori and husband Erik have three children. Lori is an active member of Memorial Lutheran Church and enjoy reading and watching movies in her spare time.

Jay Prouty

Jay grew up in Sioux Falls and graduated from South Dakota State University with a degree in economics. After four years at Citibank, Jay began his insurance career with Axa Advisors and later the Equitable. After a brief stint in the life insurance and investment industry, he began working for North Central insurance in 2005.

Jay and wife Kristi live in Sious Falls and have two children who keep them busy with baseball, softball, football, basketball and dance. Jay also enjoys golfing, hunting and fishing.

Jay Prouty

Jay grew up in Sioux Falls and graduated from South Dakota State University with a degree in economics. After four years at Citibank, Jay began his insurance career with Axa Advisors and later the Equitable. After a brief stint in the life insurance and investment industry, he began working for North Central insurance in 2005.

Jay and wife Kristi live in Sious Falls and have two children who keep them busy with baseball, softball, football, basketball and dance. Jay also enjoys golfing, hunting and fishing.

Anita Alleven

Anita grew up in Sioux Falls and worked for Home Federal Bank and Security Insurance before coming to North Central Insurance in 1994. Anita works in the Personal Lines Department and is currently Administrative Supervisor. Anita earned her designation as Certified Insurance Service Representative (CISR) in 1999. Excellent customer service and making sure each client has the best coverage for their needs are Anita’s primary focus.

Anita lives in Sioux Falls with her two dogs Jax and Jorgie. She enjoys reading, baking, shopping, spending time with family and friends.

Anita Alleven

Anita grew up in Sioux Falls and worked for Home Federal Bank and Security Insurance before coming to North Central Insurance in 1994. Anita works in the Personal Lines Department and is currently Administrative Supervisor. Anita earned her designation as Certified Insurance Service Representative (CISR) in 1999. Excellent customer service and making sure each client has the best coverage for their needs are Anita’s primary focus.

Anita lives in Sioux Falls with her two dogs Jax and Jorgie. She enjoys reading, baking, shopping, spending time with family and friends.

Shelby Miller

Shelby began her insurance career as a customer service representative in an agency in Balaton MN. In 1997 Shelby moved to Sioux Falls and jojined North Central Insurance. She has been a Producer/CSR ever since with her primary focus being in personal lines insurance. Shelby is licensed in Property/Casualty Insurance as well as Life and Health Insurance. She obtained her CISR designation in 2001.

Shelby is a full time mom of sons Jordan and Landon. In her free time, she enjoys spending time with family and friends.

Shelby Miller

Shelby began her insurance career as a customer service representative in an agency in Balaton MN. In 1997 Shelby moved to Sioux Falls and jojined North Central Insurance. She has been a Producer/CSR ever since with her primary focus being in personal lines insurance. Shelby is licensed in Property/Casualty Insurance as well as Life and Health Insurance. She obtained her CISR designation in 2001.

Shelby is a full time mom of sons Jordan and Landon. In her free time, she enjoys spending time with family and friends.

Juyon Park

Juyon joined North Central Insurance in 2009. She came to us after many years as an administrative assistant with a major automotive dealership, where she learned the importance of finance, detail, and, of course, insurance.

Prior to starting her professional career, Juyon studied psychology at Augustana University and strategic management at Colorado Technical University.

Juyon’s varied background in administrative and customer service providse the perfect foundation for assisting new and current clients as well as professional growth with North Central Insurance. Juyon has her insurance license and currently serves in the role of Personal Lines Assistant.

Juyon enjoys a variety of professional sports and genres of music. She also enjoys spending time with her son Tanner, family, and friends.

Juyon Park

Juyon joined North Central Insurance in 2009. She came to us after many years as an administrative assistant with a major automotive dealership, where she learned the importance of finance, detail, and, of course, insurance.

Prior to starting her professional career, Juyon studied psychology at Augustana University and strategic management at Colorado Technical University.

Juyon’s varied background in administrative and customer service providse the perfect foundation for assisting new and current clients as well as professional growth with North Central Insurance. Juyon has her insurance license and currently serves in the role of Personal Lines Assistant.

Juyon enjoys a variety of professional sports and genres of music. She also enjoys spending time with her son Tanner, family, and friends.

Sharon Smith

Sharon has over 30 years of experience in insurance, having worked as an Administrative Assistant in another insurance agency. Sharon joined North Central Insurance in 2012 and currently works as a Personal Lines Assistant.

Sharon is an active member of Empire Baptist Temple where she volunteers in the nursery and kitchen. Sharon enjoys outdoor activities with her husband and 2 boys, as well as cooking and sewing.

Sharon Smith

Sharon has over 30 years of experience in insurance, having worked as an Administrative Assistant in another insurance agency. Sharon joined North Central Insurance in 2012 and currently works as a Personal Lines Assistant.

Sharon is an active member of Empire Baptist Temple where she volunteers in the nursery and kitchen. Sharon enjoys outdoor activities with her husband and 2 boys, as well as cooking and sewing.

Dixie Tran

Dixie has been with North Central Insurance for over 25 years and has more than 35 years of insurance industry experience both on the company and agency side. Specializing in commercial lines, DIxie works closely with customers and producers in the account servicing and marketing process.

Dixie is a licensed agent as well as a Notary Public. She earned her CISR designation in 1995.

Dixie lives in Tea with her husband and spends her free time scouring flea markets, antique stores and auctions for vintage Barbie dolls to add to her collection.

Dixie Tran

Dixie has been with North Central Insurance for over 25 years and has more than 35 years of insurance industry experience both on the company and agency side. Specializing in commercial lines, DIxie works closely with customers and producers in the account servicing and marketing process.

Dixie is a licensed agent as well as a Notary Public. She earned her CISR designation in 1995.

Dixie lives in Tea with her husband and spends her free time scouring flea markets, antique stores and auctions for vintage Barbie dolls to add to her collection.

Shari Jensen

Shari is a commercial lines CSR with North Central Insurance. Shari earned her Bachelors of Science degree from South Dakota State University. She also holds CIC and CISR designations.

Shari has more than 10 years of experience in servicing and managing both commercial and personal insurance accounts. Shari likes to get to know her clients on not only a professional level, but also a personal level as well.

Shari is married and has 3 children and 2 granddaughters. In her free time, Shari enjoys being a cofacilitator for the Grace Lutheran Luther League in Parker, assisting with the summer Vocational Bible School, being a team member of Faith in Action, camping and coaching/watching her children's activities.

Shari Jensen

Shari is a commercial lines CSR with North Central Insurance. Shari earned her Bachelors of Science degree from South Dakota State University. She also holds CIC and CISR designations.

Shari has more than 10 years of experience in servicing and managing both commercial and personal insurance accounts. Shari likes to get to know her clients on not only a professional level, but also a personal level as well.

Shari is married and has 3 children and 2 granddaughters. In her free time, Shari enjoys being a cofacilitator for the Grace Lutheran Luther League in Parker, assisting with the summer Vocational Bible School, being a team member of Faith in Action, camping and coaching/watching her children's activities.