21 Ways To Defuse Anger And Calm People Down

Disputes bring your workplace to a halt, and
mishandled anger damages relationships and stifles teamwork. But the
good news is, you can learn to manage other people's anger and turn
it into a catalyst for positive change. With this program, you'll discover 21 specific anger-reducing techniques
you can use with your coworkers, customers, employees,
bosses, or anyone else who needs a cool head to calm them down.

Click to view a sample:

Program Highlights

The first thing to do when confronted by an angry coworker

How to keep yourself calm when provoked by an angry person

Ways to help coworkers sidestep emotions and concentrate on solutions

One thing you should always do before jumping into the middle of a conflict

Precise language to use in the heat of outbursts, hostility, and personal attacks