Full Terms & Conditions

The following information details to you, the consumer, the terms and conditions which Apt Cavalier Ltd apply to all our products listed on our website www.aptcavalier.com, the execution of the website and any data which is passed from consumer to vendor.

Please take a moment to read through our terms and conditions carefully before placing an order via our website. By placing an order with us you are entering a binding contract with us to uphold our terms and conditions. If you do not agree with our terms and conditions then please do not place an order with us. Please note that nothing in our Terms & Conditions affects your statutory rights.

Whilst we will attempt to keep our Terms & Conditions as simple as possibly, however we do reserve the right to change and/or update them at any point, so we do encourage you to review them before every purchase.

We will try out best to provide you with an uninterrupted service via our website at all times, but connection may be lost during busy times, updates, repairs, etc. We ask for your patience during these times.

Copyright All copyright content and other intellectual property rights relating to this website and its content, including images, text, technical drawings and any other material owned or registered by Apt Cavalier Ltd. Ownership, Site Content & Permitted Use

All of the content contained on this website, including information, communications, text, graphics, photographs, images, sounds, moving images, video, illustrations, code and other materials, together with all trademarks, logos and domain names are owned by Apt Cavalier Ltd. The content and marks are protected by copyright, trademark, and other laws and may not be used except as permitted in these Terms and Conditions or with the prior written consent of Apt Cavalier Ltd.

Any unauthorised use by you of any content or marks will result in legal action taken against you. You are authorised to view, display, print and download Content and individual pages from the site for personal, informational, and non-commercial use only (provided that you retain all copyright and other proprietary notices contained on those pages).

Disclaimer of Content/ Accuracy of Information

We have taken all reasonable steps to ensure the information and content on this website is accurate and true at the time of publishing and give no warranty regarding the accuracy of the content of this website.

Any advice or suggestions relating to clothing, equestrian performance or horse care, or any other subject covered in this website, is given for guidance purposes only and should not be relied upon.

Apt Cavalier Ltd has made reasonable effort to ensure that content on this website is complete, accurate and current. However, due to the nature of selling through the internet, the information on this site may occasionally be inaccurate, incomplete or out of date. On rare occasions, products listed on the site may be unavailable, may have different attributes than those listed, or may be priced incorrectly. In addition, we are permitted to make changes to information regarding availability and price without given notice. Additionally, Apt Cavalier Ltd reserves the right, without prior notice, to limit the order quantity on any product and/or to refuse service to any customer. There may also be occasions were Apt Cavalier Ltd may require verification of customer or client information prior to the acceptance and/or shipment of any order. All products purchased on our website must be done so for personal use and without the intention for resale. Complaints Policy

If you are unsatisfied with the standard of service we have provided, please do not hesitate to contact us via email on info@aptcavalier.com or by post to Apt Cavalier Ltd, 146 Lintburn Street, Galashiels, TD1 1HR. In the event there is a problem with your order, please contact us directly using the methods listed above to rectify the problem, please do not post publicly on social media. Please note that if you contact us via social media we cannot guarantee that your query will be answered, due to the volume of messages we receive on these channels.

Point of Contact

All personal information and data that you provide on placing an order is purely for billing and delivery purposes, with the exception where we may need to contact you to resolve any queries which arise from your order. Upon placing on order via this website, you will receive an order confirmation email which is to advice that we have received your order and your details. The contract between the consumer and Apt Cavalier Ltd will activate once the order has been accepted, processed and your items have been shipped.

Apt Cavalier Ltd retain the rights to refuse any order placed.

Payment

Apt Cavalier Ltd accept payment from all major Debit and Credit Card companies. Unfortunately, we are not able to accept payment via cheques, cash or postal orders.

Upon receiving your order, a standard pre-authorisation check on your payment card will be carried out, to ensure there are sufficient funds in the account for the transaction. Goods will not be dispatched until this check has been completed. Your card will be debited once the order has been accepted.

Availability

Apt Cavalier Ltd will do our best to ensure stock levels listed on our website are accurate always. If an item you have ordered is out of stock, we will contact you using the details provided at the check out to arrange a custom solution.

UK Delivery

All items which are in stock at the time the order is placed will usually be delivered within a standard delivery timescale of 3-5 working days using either Royal Mail or a courier service. Apt Cavalier Ltd cannot be held responsible for any postal/ courier delays or lost in transit packages which would be out of our control.

Please allow an extra working day for any deliveries over UK Bank Holidays as courier/ postal services may not be running.

Unfortunately, at this time we cannot offer next day delivery.

International delivery

Please send us an email to info@aptcavalier.com to receive pricing for delivery BEFORE you place your order. We will do our absolute best to keep postage costs as low as possible.

All international orders will be posted via Royal Mail, tracked / signed for service. Delivery timescales will vary, depending on the destination of the order. Apt Cavalier Ltd will not be held responsible for any delays within this postal service.

Please be aware that there may be small variations between the value of your confirmed foreign currency order and the amount you are finally charged by your card provider. This is due to possible exchange rate fluctuations between two separate service providers. We will endeavour to secure the best price for international delivery as possible.

Order Cancellation

Should you wish to cancel your order before it has been dispatched, please contact us on info@aptcavalier.com and mark your email ‘urgent’. Should you wish to cancel your order after it has been dispatched you will be responsible for returning the goods using our standard return procedure. On receiving delivery of your order, if the package or goods are in any way damaged please inform us by sending an email to info@aptcavalier.com within 24 hours and mark the email as ‘urgent’.

Returns policy

In the event that you would like to return any of our products for a full refund, minus original postage, then please read the following statement to ensure you qualify for a refund.

The item to be returned for a refund must be returned to us within 14 days of receiving your delivery. The garment/ product must be unused, unsoiled (includes no make-up stains) and in the condition it was delivered to you including all original tags still attached and intact. Please allow up to 28 days for your refund to be credited to your account. The amount which will be credited will match the price of the product at time of purchase.

Any item to be exchanged must be returned to us within 14 days of receiving your delivery must also be unused, unsoiled and in the condition it was delivered to you including all original tags still attached and intact.

No refund or exchange will be applicable, under any circumstances, after 14 days of signing for the delivery. Any returned goods must include a covering letter, either typed or handwritten in clear writing with your contact details, stating the reason for return and if you require a refund or exchange. In the event of an exchange, please detail exactly what item, size and colour you would like your exchange to be.

Please send your return using Royal Mail or your preferred courier service and post back to Returns Department, Apt Cavalier Ltd, 146 Lintburn Street, Galashiels, Scottish Borders, TD1 1HR. We strongly advice that you use a tracked service as it is your responsibility for returning the items and for the cost of returning the good us. We will only cover the return costs for items that are delivered faulty or damaged. All of our products are individually checked before they are dispatched, therefore it is at our discretion to issue a refund or replace them.

Please always ensure you purchase the correct size; our products have been manufactured to fit standard UK sizing. They are not designed to be over-stretched and therefore Apt Cavalier will not replace garments which have experiences broken seams or appear slightly transparent due to overstretching. Apt Cavalier Ltd will have the final decision with regards to this matter and may in this instance request photographs of the customer wearing the garment.

We are unable to accept any item unless it is clean and dry (Health and Safety at Work Act 1974). By placing an order with us you accept all the above terms and conditions.