About me

I consider myself a life-long learner, constantly looking forward to “what’s next” and how I can continue to develop and grow. I’m a designer at heart, highly detailed-oriented, with a passion for creating visually appealing instructional materials. I love to create, edit, and present materials that catch and keep the learner’s attention, and aid in knowledge retention.

What sets me apart? My genuine can-do attitude towards any ask. I do not dwell in mistakes from the past but move forward with the new knowledge and experience I have gained from them. I know it sounds cheesy but somehow my ability to remain in the present has allowed me to keep my mind open to the opportunities ahead.

You will find examples of my workas well as a blogwhich chronicles my feelings on the Instructional Design and eLearning industry, inspired in part by some other great resources. Like most of you reading this I don’t consider myself an expert because I know there is more to learn out there and I appreciate any person that is willing to share their knowledge with me.

Highlights

Created Uscreen.tv site for Futuro Sólido USA offering educational, animated videos on health insurance benefits for English and Spanish speakers.

Standardized the referral management process for a new referral center impacting 300,000+ patients per year.

Designed employee handbook for startup call center

Managed major project to develop and implement QA to startup call center

Implemented an LMS for a startup call center and transitioned PowerPoint trainings into e-learning courses cutting down the onboarding process from 5 weeks to 3 weeks.

Transitioned learning materials to match re-branding

I live in Denver, CO. You can talk to me about E-Learning, Design, Food, Spanish (or any other language), and what’s happening in the LGBTQ community. My passions outside of the professional realm include traveling, cooking, kickball, entertaining at home, being outdoors, and eating, but not necessarily in that order.

What I do now

Most of my professional experience is in contact center operations and training. I am currently working in the healthcare industry for Centura Health at a contact center that supports multiple primary care clinics in the Denver, Colorado region, offering exceptional referral management and nurse triage services. I founded the contact center’s Training and Development department responsible for designing, developing, and delivering training for non-clinical staff. I transform complex, unorganized information into clear and effective multi-media instruction to best engage the learner. My other responsibilities include: employee education, classroom facilitation, new hire on-boarding, process optimization and implementation. I am practiced at coordinating with key subject matter experts during design, development, and deployment of learning programs. Experienced creating and enhancing E-Learning, videos, infographics, and more as learning solutions.

Where I have studied

I received a Bachelor of Arts in Modern Languages with a focus in Spanish and Spanish Translation from the Metropolitan State University of Denver in May of 2017.

I am currently enrolled in the Information and Learning Technologies Master of Arts program at the University of Colorado Denver with a focus in E-Learning Development.

How to reach me

If you’re an instructional designer and want to network, share tips, feedback, or resources, I’m happy to connect! You can learn more about me and how to contact me by looking over my resume. Navigate to any of my social media pages to start connecting.