Collect and manage a list of functional requirements for system improvements based on analysis of knowledge usage via our enterprise search application, internal/external support applications and input from the Sr. Manager Global Customer Experience, KCS coaches and support analysts.

Document and peer review functional design and configuration specifications with an emphasis on building process flows, block diagrams and User Stories to assist the implementation team in building the correct solution

Work closely with associates in other functional areas to plan and execute the launch of new offerings, including press releases, analyst briefings, internal and external announcements, and social media.