Frequently Asked Questions

How does your shipping work?
All orders, with the occasional exception, will ship within 7 business days from southwest Colorado. We ship via UPS Ground to the lower 48 US states for a flat rate of $10.

Where do you ship?
Currently we’re set up to ship within the United States only. If you would like an international shipment please contact us at contact@homeandrange.com.

Are shipping times guaranteed?
We do not guarantee arrival times but standard shipping time is typically 2-6 days to most locations. You’ll receive a tracking number via email when your order has shipped. For time-sensitive packages, currently our fastest shipping option is UPS 2nd Day Air. Please contact us at contact@homeandrange.com to arrange for 2nd Day Air arrangements.

Can I send my purchase as a gift?
We are happy to send your purchase with a gift note in place of a receipt, or just a gift receipt with no prices. We do not offer gift wrapping. Please respond to your confirmation email with instructions or contact us directly when you place an order.

How often do you restock?
Because our hand-made items take time to assemble, it is possible we will be out of stock from time to time. We do not restock on any particular schedule but add to inventory as we receive goods from our artisans. The best way to find out when an item is restocked is to subscribe to our mailing list, which you can do at the top of the page. We send infrequent emails and will not share your information.

How can I pay?
We happily accept Visa, Mastercard, American Express, Discover, JCB and Diners Club.

Where is sales tax charged?
Sales tax is charged in our home state of Colorado.

What is your privacy policy?
We do not share any customer information with any other entity. We employ Stripe, a highly secure internet credit card processing company, to handle your payments. They are certified to PCI Service Provider Level 1, the most stringent level of certification and work with thousands of small and large online companies to power e-commerce. For more information: Stripe Security

What is your return policy?
We typically do not offer refunds or returns, except in the case of damaged items. If you’ve received a damaged item, we are more than happy to accept a return. Please contact us immediately at contact@homeandrange.com. All damages should be reported within 48 hours of your order being delivered. That said, if you are not satisfied with your purchase please don’t hesitate to contact us at contact@homeandrange.com
What if I’ve received an item damaged during shipping?
If you receive a damaged item, please contact us immediately at contact@homeandrange.com. Please make an effort to report damages within two days of your order being delivered.

How do I contact Home + Range?
If you have any questions, comments, or suggestions don’t hesitate to email us at contact@homeandrange.com.