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About

Novotel Century Hong Kong hotel is located in the Heart of the bustling Wanchai district- ideal for both Business trips and vacations- just a 8 min walk from Hong Kong Convention and Exhibition Center; subway station (MTR); Wan Chai Star Ferry and a 10 min walk to Causeway Bay key shopping areas.Renovated in 2010, the hotel offers 510 elegant rooms and modern facilities including- 2 restaurants, bar, gym, swimming pool, spa, meeting facilities and executive lounge.Wi-Fi is available in the rooms and complimentary in the lobby, all restaurants and the executive lounge.

Wan Chai and Causeway Bay are the retail centres of Hong Kong Island. Filled with shops, malls and restaurants, both areas are bustling with people – tourists and locals alike. Causeway Bay has one of the highest rents on the planet, and is a bit more polished and modern than its Wan Chai counterpart. Beneath the surface there is more than meets the eye – find boutique stores in the above ground floors of buildings and wander into side streets to find interesting restaurants and shops tucked away from the main roads. Wan Chai especially has experienced a modern revival in recent times, with an influx of trendy restaurants and bars around the Star Street area. In addition, both areas contain many of Hong Kong’s iconic tourist attractions worthy of your visit.

I booked a flight to Hong Kong the past weekend which was supposedly my gift for my son’s 6th Birthday. As an Accor member, I chose to stay at Novotel Century at Wan Chai, given the proximity to the MTR and the areas that we plan to go to, instead of staying at the usual hotel…

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Date of stay: February 2019

1 Helpful vote

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Response from NCHKEO, General Manager at Novotel Century Hong Kong

Responded yesterday

Dear Mr. Gutierrez, Greetings from Novotel Century Hong Kong! Thank you for your recent visit and please convey the belated “Happy Birthday” blessings to your son from my entire team. We regret to learn from your disappointment towards our staff. Please accept my sincerest apologies for the inconvenience caused. In view of the incident, I have personally interviewed with the concerned security officer and my colleague stationed at lobby at the moment for details. Please rest assured we have no intention to create any disturbance or embarrassment towards our loyalty guests liked you and your family member. Since safety is always our top priority to persist and be concerned with, our security officers are well trained to ensure a safety public area for our guests and staffs all the time. My colleague reported to me he attempted to approach and remind your son to beware of personally safety since our lobby is always in busy traffic for pedestrian and trolley wheeled passing through. To avoid any unattended potential dangerous, my colleague kept monitoring the condition and attempted to draw of your attention regarding the activities of your son. Due to language barrier, my colleague can only speak limited English so he tried to draw of your attention by gesture with simple body language instead. Later, he had reported the incident to our duty manager in lobby at once as he strive to obey his job to uphold the goodwill of everyone in our hotel premises. After reviewing the circumstance, I truly empathize of your feelings to be a father having children being scared by the incident. We are totally agree there have been rooms for improvement in terms of service standard. Personally coaching and warning letter has been issued to the concerned security officer as internal record. Furthermore, for the HK$1000 pre-authorization deposit hold at your arrival, we have already sent to bank for cancellation right after your checked out in which the process normally will take 7 – 14 working days and the amount will be reflected back to your credit card accordingly. Once again, thank you for your loyalty and continue support to the Accor Hotels. We look forward to welcoming you back to our hotel in the near future. Best Regards, Adam Hipp General Manager

We spent two times a night in the Novotel century at Wanchai and enjoyed their excellent services. The first night was in December, my birthday was few days later and as I am a Accord member, they offered us a room upgrade and I received a birthday cake with some greetings from…

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Date of stay: December 2018

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Response from NCHKEO, General Manager at Novotel Century Hong Kong

Responded 3 weeks ago

Dear TripAdvisor Member, Thank you so much for your kind review, I am truly glad to learn that you enjoyed both of your stays with us! I am also happy to learn that our Team did a good job in customer service and reservation, please rest assured that I will share your feedback with them! We look forward to welcome you back! Kind regards, Adam Hipp General Manager

Close to wan chai and the business district of the island the Novotel is a decent place to stay. Average building from outside but inside is decent. The gym is well equipped and pool decent. The rooms a tad bit small but decent nevertheless. It’s what Novotel offers in terms of…

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Date of stay: February 2019

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Response from NCHKEO, General Manager at Novotel Century Hong Kong

Responded 2 days ago

Dear adityamalhotra Thank you so much for taking the time to write a review. We strive every day to ensure our guests have a wonderful experience at our property and it is extremely encouraging for someone to tell us. Thank you so much for taking the time to share this with us. It really means a lot to everyone on our staff. Thank you again for your kind comments and patronage. We look forward to serving you again soon. Regards Adam Hipp General Manager

Jason Chan in the Premier Lounge has been very helpful with our room booking and organising a car to the airport. The food & drinks in the lounge were very welcome at 6pm. Buffet breakfast & lunch offered lots of variety. Great location on Hong Kong Island.

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Date of stay: February 2019

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Response from NCHKEO, General Manager at Novotel Century Hong Kong

Responded 2 days ago

Dear cjpaine Thank you very much for taking the time to share your feedback. We were thrilled to read your comments describing your experience. I will ensure that your kind words directed towards the staff are passed along for the entire team to see! Thank you for your support, and we hope to have another occasion to welcome you back soon. Regards Adam Hipp General Manager

The location is perfect for exibitors. Staff is very helpful and also we really like the bed and pillows which we sleep very well. To improve, is even better with improved the sound proof from the next room!

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Review collected in partnership with Accorhotels.com

Date of stay: February 2019

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Response from NCHKEO, General Manager at Novotel Century Hong Kong

Responded 4 days ago

Dear Getaway54296014535 We are so pleased to hear that you had a pleasant stay in our hotel. Thank you for taking the time to write this review. Your feedback greatly appreciated. We are so glad you found our location to be of convenience. We hope to see you again! Warm regards Adam Hipp General Manager

Hi ,
There is a small executive club on top floor that service some snacks. When I visited there is was packed with families with little kids , so I did'nt really bother to stay...
- Not really sure it worth an extra charge.1 vote