HOW DO I GET STARTED?

Let’s do this! Click on MY ACCOUNT in the upper left corner of our site and enter your login information. If you are new, REGISTER for an account. Next, go to SCHEDULE and find a ride that works for you. You will be prompted to BUY CREDITS and select a ride package. The more you buy, the less each ride costs.

DO I NEED TO SIGN ANYTHING BEFORE I START?

Yes, indeed. Before your first ride, you need to sign a waiver. You can print one out and bring it in or ask for one at the front desk. If you are under 18, you need one signed by a parent in-person. Please arrive at the studio 10-15 minutes before your ride, so we can give you a tour of the studio, outfit you with shoes, and help adjust your bike.

I AM BRAND NEW TO INDOOR CYCLING. WHICH RIDE SHOULD I SELECT?

We offer FREE intro rides every week. During an intro ride, we will walk you through the basics, set you up on the bike, introduce you to your personal performance metrics, and show you how to rock your ride in a full class.

Many first-timers jump right into a regular ride, which is also totally fine. Most new riders start with our three-ride intro package. Regardless of which ride or package you choose, you can modify a CycleBar ride to your own fitness level.

DO I NEED MY OWN INDOOR CYCLING SHOES?

We’ve got you covered. We offer FREE cycling shoes with every ride. We’ll help you clip in, and find the exact fit your bike. If you have your own shoes, our bikes are compatible with SPD and LOGIK shoes.

HOW DO I PICK MY OWN BIKE? CAN I RIDE NEXT TO MY FRIEND?

Every time you register for a ride, you can select your own bike station. You can share your confirmation email with a friend so he or she can select a bike near you.

WHAT ELSE DO I NEED TO KNOW ABOUT CYCLEBAR RIDES?

We have a few rules to help make your experience awesome. Here they are:

The CycleTheatre is a device-free zone. No texting, no social media, no calls. If you are on call (parents, doctors, super important people), leave your phone at the desk, and we will come get you.

Chit chat before and after your ride. Give your full attention to your CycleStar® Instructor and to your experience.

It’s gonna get hot, so please make sure you and your gear are fresh. Please dial down perfumes, powders, and colognes. It’s hard to rock the ride when your neighbor’s odor is messing with your oxygen intake.

Play well with others. If you want to do your own thing on your ride, take a back bike so you don’t mess with another rider’s vibe.

WHAT ABOUT HEALTH BENEFITS?

With energizing rides tailored to all fitness and experience levels, the low-impact, high-intensity nature of a CycleBar ride has a multitude of health benefits.

We equip each bike with 4- and 6-pound body bars to use in pre-planned arm sets during the ride. In addition to working your leg muscles as you ride, you’ll rock your biceps, triceps, shoulders, lats, and core.

CANCELLATION POLICY

WHAT IF I NEED TO CANCEL A RIDE?

It’s totally cool. We don’t want to charge you for rides you don’t attend. If you need to cancel, let us know 12 hours in advance of the ride, so we have time to offer your seat to another rider. You can cancel a ride on your own through our website. If you have an emergency and can’t make it last minute, please contact the studio.

WHAT IF I AM LATE FOR A RIDE?

We will admit riders to the CycleTheatre up to five minutes after a ride begins. After five minutes, the CycleTheatre doors will be closed. This is both a safety and courtesy issue for our riders. The room is dark and the bikes are in close proximity to each other, so we need everyone to arrive on time.

WHAT IS THE WAIT LIST?

If a ride is full, you can add your name to the online wait list and we will send you an email if space clears. Once you receive that email, you are automatically added to the ride and there is no need to confirm.

WHAT HAPPENS IN BAD WEATHER?

CycleBar will close during weather emergencies. If we haven’t canceled a ride and you are stuck in your driveway, simply contact the studio.

INTENSE CHALLENGE QUESTIONS

HOW DO I KNOW HOW MANY RIDES I’VE COMPLETED?

If you can’t remember how many times you’ve ridden or how many rides you have to go, check out your online profile. Select the Past Classes tab to view your ride history.

HOW DO I GET MY RIDE CREDITS AT THE END OF THE CHALLENGE?

When you complete the InTENse Challenge, we’ll send you an email to let you know what a stud you truly are. We’ll also credit your account with your additional rides at this time.

DO I NEED TO BUY A NEW PACKAGE IN ORDER TO PARTICIPATE?

In order to participate in the InTENse Challenge, you will need to ride 10 times. If you already have existing rides, you may use those. If you need additional rides to get you through to the finish line, make sure that you’re all stocked up with one of our ride packages.

HOW MANY DAYS DO I GET TO COMPLETE THE CHALLENGE?

You’ve got 21 days to burn through 10 rides, and the countdown begins upon the start of your studio’s InTENse Challenge start day. It’s a tall ask, but that’s why we call it a challenge. And we believe that you are up for this challenge. Go get it. Make it happen. Pedal your little heart out!