In the midst of an otherwise hit-or-miss review of The Social Network, Zadie Smith writes:

What Lanier, a software expert, reveals to me, a software idiot, is what must be obvious (to software experts): software is not neutral. Different software embeds different philosophies, and these philosophies, as they become ubiquitous, become invisible.

Just the idea of a “default” is pretty foreign to a lot of novice technology users. Explaining why a thing is set to do the things it does, who it’s more convenient for, goes a lot way towards explaining some of the things that otherwise just seem vexing and random.