Recently Oxley Home Care commenced providing home care personal services for my father. The Senior Care Coordinator was very prompt in coming to visit my father and in organising support within a week of my phone call enquiry. She has been very friendly and helpful, and keen to ensure that the Care Worker is a good match for my father. We appreciated her phone call following up after the Care Worker's first visit to check that Dad was happy and that his needs were being met.
Dad is indeed very happy with the support of his Care Worker - "She is a delightful young lady with a personality that brightens up my day. She comes for one hour five mornings a week, and is meticulous in carrying out the allocated tasks. She is efficient and uses her initiative." Many thanks Oxley Home Care! Margaret Grainger

Oxley Home Care are real professionals, and I was lucky to find them. They followed up promptly on my initial call, and always stayed in contact. They went out of their way to help me get started with a care worker, who was always prompt and supportive. I can highly recommend them !

I do not know what I would do without Oxley Home Care.
From Management/Office staff to Carer's, the service is exceptional.
The level of service and the interaction of Carer's with my parents is just amazing. Absolutely exceptional.
At times I have needed adhoc services urgently and Oxley Office staff has organised this with ease for me.
I cannot praise Oxley Home Care enough.
I know they have my parents needs and wellbeing a priority.
I do not hesitate in recommending Oxley Home Care .

I have been very fortunate to find a provider like the Oxley Home Care team. From senior management to Regional care Manager, to all the lovely ladies in the office and all the care workers that have assisted in helping me take care of my mother at home, I have found them to be very professional in all aspects of there work. They have been very understanding and caring and very compassionate , always willing to do above and beyond in assisting me to take care of my mother and giving me and my family the moral support to continue to do so. I highly recommend Oxley Home Care to anyone who is in need of any type of care for themselves or for there loved ones or even for a friend. You will not be disappointed. Thank you so much Oxley Home care Team. You are amazing. Please continue the terrific work of always helping others.
Thank you again. Sr. Sofia.

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Choice Magazine reports on high Home Care Package exit fees being charged…

By Gilian Douglass

June 15, 2017

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Aged Care

In June’s edition of ‘Choice’ magazine, Daily News Editor, Tony Ibrahim wrote about the high exit fees that some Aged Care Providers are charging their clients.

"Undisclosed fees as high as $4,000 are being charged by home care specialists to elderly pensioners and those living with a disability looking to change providers. These exit fees are crippling vulnerable consumers, with many of them living pay-to-pay, according to an investigation by 'The Daily Telegraph', reported Tony Ibrahim.

"The rise in exit fees follows the launch of the federal government's Consumer Directed Care (CDC) program, which is intended to make Home Care treatment more transparent and easier to manage," reported Tony Ibrahim.

Sanctions for those providers violating the Aged Care Act

"Exit fees and the process for managing such fees is embedded in the Aged Care Act... (providers who do not adhere) can be sanctioned if necessary," Minister Wyatt told 'The Daily Telegraph'.

"If a consumer ceases home care with a provider on or after 27 February 2017, the unspent funds, less an exit fee (where disclosed in a home care agreement), will need to be transferred to a new provider or returned to the Commonwealth and the consumer. These new arrangements will apply to unspent amounts accumulated since 1 July 2015," states the 'Increasing Choice in Home Care’ report released by the Australian Department of Health in May 2016.

What should you do?

Consumers with concerns about exit fees should talk firstly with their Aged Care Provider to clarify their fees and if still not satisfied, submit a complaint with the Aged Care Complaints Commissioner. Minister Wyatt said the average exit fee was $417.

Oxley Home Care doesn’t charge exit fees

At Oxley Home Care, we DO NOT charge exit fees, start-up fees or re-assessment fees during a Home Care Package. Funds are not “packaged” for spending per month and all surplus money not spent each month is rolled over and accumulated to spend as the client wishes.

As an Approved Provider for Home Care Packages – Level 1 to Level 4 – throughout Sydney, Oxley Home Care’s focus is on delivering a transparent and superior service to our clients.

Ensure your Home Care Agreement doesn’t contain exit fees

You will only be required to pay an exit fee if it is specified in your Home Care Agreement. So, if the exit fee is contained in your signed agreement, it will be taken from any unused funds when you leave your home care provider. However, if it isn’t contained in your contract, the fee cannot be introduced, once it has been signed.

Home care providers now need to publish their maximum exit fee on the My Aged Care web site. These same exit fees must be agreed to in your contract and cannot be higher than the amount published on the My Aged Care web site or your unspent funds.

An Oxley Home Care Agreement doesn’t charge an exit fee.

Did you find this article informative?

Clickherefor our Home Care Fee Estimator. And, to find out how to estimate your fees for a Home Care Package, clickhere.

Clickhereto find out more about Home Care Packages with Oxley Home Care.

Oxley Home Care, established in 2006, is an Approved Government Provider of Home Care Packages funded by the Commonwealth Department of Health. These packages are designed to provide assistance to the elderly, to remain living independently at home.

Choice Magazine reports on high Home Care Package exit fees being charged…

Testimonials from our valued clients.

My Care Worker, Karin, is so efficient, capable and caring. She has proved to be intelligent, reliable, conscientious and her integrity is undoubted. She has been a huge factor in my living in my own home with all my health problems. Her assistance in so many ways has contributed greatly to me achieving this and hopefully will continue for some time to come. I am very lucky to have the assistance of such a capable and understanding Care Worker from Oxley Home Care.

Brian, Wahroonga

Testimonials from our valued clients.

Our experience with Oxley is seamless, friendly, pro-active and extremely supportive. We would like to make special mention of their speedy response times when adhoc requests for care services are made. As shift workers this service is invaluable and Ashley goes above and beyond in these communications and interactions with us. Anna has been amazing offering advice and is open minded to trialling and sourcing new devices to assist us. Maria is an exceptional carer who does more than required and was able to make a quick connection and friendship with our mother. Thank you team!

Anna, Parramatta

Testimonials from our valued clients.

To all the team at Oxley, I cannot thank you enough for all the help, kindness, patience, and support you have given my Mother over the past year. Mum speaks so highly of you all and my life has been made so much easier because of you. Keep up the good work.

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