Eileen Cramer

Managing the Tough Stuff

Different, diverse and difficult employees…we all have them. This course will increase understanding and expand your knowledge and ability to deal with tough situations that can wreak havoc in the workplace. Learn the skills of handling toxic personalities, bad attitudes and sensitive situations. Understand your own triggers to control your behavior and avoid contributing to an already difficult situation. You will come away with proven strategies for dealing more effectively with the “tough stuff”!

Managing Workplace Conflict

Conflicts, crisis, controversies…are they really a necessary part of teamwork and organizational life? In this training you’ll assess your natural style of conflict and explore constructive strategies for managing the resolution process. Practice specific interpersonal skills to deal with behaviors of others that are counterproductive to resolution. Come away with “win-win” methods of dealing with conflict.

The Highly Effective Team

Discover the keys to building a cohesive, results-oriented team. Learn motivational techniques and how to gain team member commitment critical to the success of the organization. In this course, you will learn skills and gain practical advice for gaining the acceptance and trust of team members and avoiding the pitfalls that can derail a team. You will be able to identify the major obstacles that can paralyze innovative thinking and free exchange of ideas and solutions.

Building a Highly Functioning Team

All teams have some sort of dysfunction. After all, we are human. Learn what behaviors corrupt and breed dysfunction and what gains acceptance and trust. Learn to apply team discipline and build mutual and individual accountability. This course is designed to provide a clear and practical process to improve your team’s effectiveness and unleash the real power of teamwork.

Documentation is important whenever you discipline in the workplace, but knowing how and what to document is critical! Through this training, you will learn how to protect your company’s interest and understand the legal implications surrounding incomplete or improper documentation. Implement more effective discipline processes through clear and direct communication techniques.

Performance evaluation can be one the most positive and proactive tools a manager has, yet most managers dread the process and feel uncomfortable and unprepared. Learn to evaluate performance elements, identify and document critical measurements and avoid common errors in rating performance. Practice key communication skills required to elicit employee buy-in, break down resistance and promote real change.

All the foundational elements you’ll need to embrace your new role as a manager are found in this training. Learn to identify expectations of others–your boss, subordinates, and peers, and effectively use communication skills to build strong relationships with people in all types of situations. You’ll assess your natural leadership style and practice applying the most appropriate behaviors for success. Develop interpersonal skills to solve problems and handle the most difficult conflicts. Case studies and role playing bring real workplace issues and individualized learning.

Do your words and actions tell others you're a credible, reliable professional and a person who can be counted on? Learn concrete skills to communicate clearly, create rapport, build trust and establish your credibility with anyone. Learn positive techniques for dealing with criticism and delivering constructive feedback to co-workers, employees, even the boss. Say no without guilt or creating resentment. Understand the power of first impressions

Do your words and actions tell others you're a credible, reliable professional and a person who can be counted on? Learn concrete skills to communicate clearly, create rapport, build trust and establish your credibility with anyone. Learn positive techniques for dealing with criticism and delivering constructive feedback to co-workers, employees, even the boss. Say no without guilt or creating resentment. Understand the power of first impressions

Success in the workplace today requires interpreting verbal and non-verbal communication quickly to determine an effective response and exchange high quality information. In this fast-paced course you will learn how to obtain rapport and build trust quickly and easily, as well as develop non-defensive communication and other practical communication skills that you can use right away. Assess and sharpen verbal and nonverbal behaviors and skills. Increase your listening skills and ask the right questions for maximum

Two ears and one mouth; that’s what we all have! Yet most of us talk more than listen and we fail to ask the right questions to find the answers we need. This workshop helps you improve your listening skills with specific tools. You will discover the power that listening and asking holds to unlocking conflicts and misconceptions. Assess your own communication style and practice skills necessary to building better working relationships, creating buy-in and empowering others

Two ears and one mouth; that’s what we all have! Yet most of us talk more than listen and we fail to ask the right questions to find the answers we need. This workshop helps you improve your listening skills with specific tools. You will discover the power that listening and asking holds to unlocking conflicts and misconceptions. Assess your own communication style and practice skills necessary to building better working relationships, creating buy-in and empowering others

Success in the workplace today requires interpreting verbal and non-verbal communication quickly to determine an effective response and exchange high quality information. In this fast-paced course you will learn how to obtain rapport and build trust quickly and easily, as well as develop non-defensive communication and other practical communication skills that you can use right away. Assess and sharpen verbal and nonverbal behaviors and skills. Increase your listening skills and ask the right questions for maximum

Do your words and actions tell others you're a credible, reliable professional and a person who can be counted on? Learn concrete skills to communicate clearly, create rapport, build trust and establish your credibility with anyone. Learn positive techniques for dealing with criticism and delivering constructive feedback to co-workers, employees, even the boss. Say no without guilt or creating resentment. Understand the power of first impressions

Success in the workplace today requires interpreting verbal and non-verbal communication quickly to determine an effective response and exchange high quality information. In this fast-paced course you will learn how to obtain rapport and build trust quickly and easily, as well as develop non-defensive communication and other practical communication skills that you can use right away. Assess and sharpen verbal and nonverbal behaviors and skills. Increase your listening skills and ask the right questions for maximum

Two ears and one mouth; that’s what we all have! Yet most of us talk more than listen and we fail to ask the right questions to find the answers we need. This workshop helps you improve your listening skills with specific tools. You will discover the power that listening and asking holds to unlocking conflicts and misconceptions. Assess your own communication style and practice skills necessary to building better working relationships, creating buy-in and empowering others

Do your words and actions tell others you're a credible, reliable professional and a person who can be counted on? Learn concrete skills to communicate clearly, create rapport, build trust and establish your credibility with anyone. Learn positive techniques for dealing with criticism and delivering constructive feedback to co-workers, employees, even the boss. Say no without guilt or creating resentment. Understand the power of first impressions

Success in the workplace today requires interpreting verbal and non-verbal communication quickly to determine an effective response and exchange high quality information. In this fast-paced course you will learn how to obtain rapport and build trust quickly and easily, as well as develop non-defensive communication and other practical communication skills that you can use right away. Assess and sharpen verbal and nonverbal behaviors and skills. Increase your listening skills and ask the right questions for maximum

Two ears and one mouth; that’s what we all have! Yet most of us talk more than listen and we fail to ask the right questions to find the answers we need. This workshop helps you improve your listening skills with specific tools. You will discover the power that listening and asking holds to unlocking conflicts and misconceptions. Assess your own communication style and practice skills necessary to building better working relationships, creating buy-in and empowering others

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In pursuit of excellence

Eileen Cramer has nearly 20 years of experience providing comprehensive human resource services to organizations in a broad range of industries including manufacturing, aerospace, service, healthcare, public sector and non-profit entities.