KBasehttp://kbase.us
DOE Systems Biology KnowledgebaseWed, 11 Sep 2019 18:18:21 +0000en-UShourly1https://wordpress.org/?v=4.7.3Unplanned service degradation (resolved)http://kbase.us/unplanned-outage-02sep2019/
Tue, 03 Sep 2019 14:19:40 +0000http://kbase.us/?p=17727Update 10am PDT: we have found a misconfigured service and repaired the issue. All services should now be functional. Please contact us if you continue to experience issues.

We are currently experiencing problems with one of our services, which is resulting in errors about the handle manager. We are investigating the issue.

]]>Extended data center maintenance (updated)http://kbase.us/dc-maintenance-sep2019/
Tue, 27 Aug 2019 23:30:48 +0000http://kbase.us/?p=17290Update 3pm: search is currently up but in a reduced capacity. We are still working on workers for compute jobs.

Update Sept 10 12pm PDT: we have switched back to our primary site. There are still some services which are not functioning, including search. We are working to bring those up as quickly as possible. We are extending our outage window till 4pm PDT.

Update Sept 10 9am: we are beginning to power up our systems. There may be service disruptions through the day.

Update Sept 9 7:30am PDT: we have been notified that the data center maintenance will continue through today. We will switch back to our primary site Tuesday as soon as we have been cleared to power on our systems.

Update 3pm PDT: narrative.kbase.us is now accessible with limited functionality. The following features are not available:

submitting or viewing compute jobs

all uploads

search

There may be other functions which are not working properly as well. We will attempt to repair these issues if possible.

Update 12:30pm PDT: we have begun our shutdown. narrative.kbase.us is currently online but not functional. kbase.us should continue to function.

Due to extended data center maintenance, narrative.kbase.us and appdev.kbase.us will be unavailable between 10am PDT Friday, September 6, and 1pm PDT Tuesday, September 10. If the data center maintenance completes ahead of schedule, we will attempt to resume service on Monday, September 9. Running compute jobs will be stopped after 10am PDT on Friday, and compute jobs queued after that time may not be re-queued when service is restored.

In addition, kbase.us will be unavailable for parts of Friday, September 6, while we transition to our alternate site, and again when we transition back to our primary site.

During this outage, we will keep this post and status.kbase.us updated with our status.

We will be performing system maintenance on kbase.us between 2-4 PM PDT Tuesday, August 27, 2019. narrative.kbase.us will be unavailable for parts of this time. The kbase.us web site and all of appdev.kbase.us should not be impacted by this work.

]]>Outage effecting upload/download serviceshttp://kbase.us/outage-effecting-uploaddownload-services/
Wed, 21 Aug 2019 00:14:00 +0000http://kbase.us/?p=17414Update 5:40 PM PDT: At this time, we believe the outage is resolved. Upload or download jobs submitted in the last 48 hours could have potentially been impacted by this outage. If you see any of these jobs that finished with an error, please try rerunning the operation.

We are having an unplanned outage that impacts the ability to upload or download data from narrative.kbase.us and appdev.kbase.us. We are working to restore service. We anticipate service will be restored no later than 9:00 AM PDT Friday August 21st.

]]>Appdev maintenancehttp://kbase.us/appdev-maintenance-2019aug21/
Fri, 16 Aug 2019 23:00:18 +0000http://kbase.us/?p=17350We will be performing system maintenance on appdev.kbase.us between 2-4 PM PDT Wednesday, August 21, 2019. appdev.kbase.us will be unavailable for parts of this time.
]]>System maintenancehttp://kbase.us/system-maintenance-3/
Tue, 13 Aug 2019 16:00:16 +0000http://kbase.us/?p=17330There will be a scheduled maintenance of narrative.kbase.us between 2pm PDT to 3pm PDT Friday, August 16. We do not anticipate any noticeable impact to users.

Due to data center maintenance, narrative.kbase.us and appdev.kbase.us will be unavailable between 6am-1pm PDT (8am-3pm CDT) Tuesday, August 13. In addition, kbase.us will be unavailable for a few minutes between 6am-7am while we transition to our alternate site, and for a few minutes when the maintenance is complete to transition back to the data center.

]]>System maintenancehttp://kbase.us/system-maintenance-2/
Thu, 01 Aug 2019 13:45:44 +0000http://kbase.us/?p=17302There will be a scheduled maintenance of narrative.kbase.us between 10am PDT to 11am PDT Saturday, August 3. We do not anticipate any noticeable impact to users.

We will be performing emergency maintenance on appdev.kbase.us at 1pm PDT. Downtime should be a few minutes.

]]>Unplanned outagehttp://kbase.us/outage-24jul2019/
Wed, 24 Jul 2019 17:13:21 +0000http://kbase.us/?p=17246Update 7pm PDT: we are still having major problems at our primary site. We have temporarily redirected to our alternate site. narrative.kbase.us will continue to be unavailable, and will redirect to kbase.us, while we troubleshoot. appdev.kbase.us will also be unavailable.

Update 3:30pm PDT: we are still experiencing major performance problems and intermittent outages, which we are still investigating.

Update 1:30pm PDT: we believe we have resolved the issue, and are continuing to monitor our systems.

We are having an unplanned outage across all of kbase.us, including narrative.kbase.us and appdev.kbase.us.