Shipping & Returns

Petcube Shipping & Returns Policy

Thanks for your interest in the products of Petcube Inc. (“Petcube”). Petcube provides home gadgets (the “Physical Product” or “Product”).

Shipping Limitations

1. The product(s) ordered by you, the Customer, will be delivered to the address you provided at the time of your order. Petcube Inc. will not ship to Post Office Boxes (P.O. Boxes), freight forwarders, warehouses, distribution centers, airports or hotels.

2. We cannot ship to a different country than your billing address or the mailing address on your order. The list of countries we ship to is below:

USA

Germany

Poland

Australia

Italy

Portugal

Austria

Japan

South Korea

Belgium

Luxembourg

Spain

Canada

Netherlands

United Kingdom

France

New Zealand

3. Only European countries listed above and contiguous United States addresses are eligible for free shipping. Residents of Australia, Canada, Korea, New Zealand, Japan as well as US customers from Alaska, Hawaii, off-shore US territories and possessions should be aware of extra shipping charges.

4. Customers are responsible for all customs fees, duties, VAT, import taxes, special delivery fees administered by your government, and brokerage fees. These are not included in the cost of shipping or handling of your order, and we are unable to estimate those fees for you and are not able to pay those on your behalf.

Please check with your local customs agency for details on estimated costs. Customs, duties, and taxes are non-refundable, so if you refuse shipment because of unexpected import fees, the cost of the original shipping, any brokerage/customs/duty/taxes, and any return shipping charges will not be refunded.

5. We are not responsible for delays caused by carriers that may also delay delivery times.

* If your order was shipped via USPS, then use your shipment tracking number to confirm the delivery date of your package by visiting the USPS website. Please note that USPS does not track the progress of your shipment, just delivery confirmation.

1 Year Warranty Limitations

A current list of official resellers is provided below. Purchasing from one of these stores entails dedicated customer support and a 1 year limited warranty for the product (please refer to the Warranty section of our website):

Amazon.co.uk

Facebook

Pitchi

Amazon.com

Fry's

Pocketbook

B&H

GrandStreet

PurrfectlyYappy

b8ta

Harrods

Quidsi/Wag.com

Bad Bath and Beyond

HealthyPets

Best Buy Canada

Ingram Micro (DE)

Royal Pets Market

Best Buy US

Interpark (JP)

Sam's Club

Brit&Co

Kickstarter

Shift LLC

Brookstone

MobileFun

Signeo Design

Chewy.com

ModernLook

SkyMall

CMS Distribution

DreamCatchers, Reedog

SoftBank

Conran Shop

New Egg

SRSWorks

Datavision

Nordstrom Canada

STORY

Doggyloot

Nordstrom US

UltraMödernPet

Petbarn

UniqueUnique

Electronics Expo

Petco

UrbanDaddy

FAB

Petcube.com

Zooplus.de

45 Day Satisfaction Guaranteed Return Policy

If you are unsatisfied with your purchase from Petcube.com for any reason, you have 45 calendar days from the date of purchase to request a full refund.

To qualify for a refund, all the following conditions must be met:

• A Return Merchandise Authorization (RMA) must be requested from our team “Support” within 45 days of your purchase date by contacting support@petcube.com.

• Returned product(s) must be in good physical condition (not physically broken or damaged).

• All accessories originally included with your purchase must be included with your return.

• The product should be returned in its original packaging—cardboard box and paper sleeve.

• The RMA number (provided by our customer support team) must be included along with your returned product.

• You are responsible for and must prepay all shipping charges and you shall assume all risk of loss or damage to the Product while in transit to Petcube.

• If you return the Product to Petcube (a) without an RMA number from Petcube or (b) without all of the product and accessories included in the original package, Petcube retains the right to either refuse delivery of such a return or charge you a restocking fee of 10% of the original price of the product or any of the following applicable charges:

• Adapter - US$20, Cable - US$15;

• Inner box for USB cable and power adapter - US$10;

• Camera - complete purchase price.

• If you return the Product to Petcube and it is damaged, we reserve the right to deduct from the refund value due to you for: