Optimizing Communication in Difficult Patient Relationships

Experiential Learning Area, General Neurology, Practice, Policy, and Ethics, Research Methodology and Education

Director(s):

Veronica Santini MD

Description:

Effective communication with patients is a key skill, however, one that is not often formally taught during postgraduate medical education. Effective communication has been shown to improve diagnostic accuracy as well as provider job satisfaction and engagement, while reducing burnout and malpractice claims. Patients retain more critical information and in turn have improved outcomes when communication with providers is optimal. This course will cover communication techniques for all aspects of a patient encounter, including how to best handle difficult patient conversations.

Completion Message:

Participants will be able to define the factors that lead to difficult relationships and their consequences, understand the clinical techniques that can be utilized to manage difficult encounters, and better understand appropriate boundaries in the patient physician relationship as well as the legal limitations in terminating inappropriate relationships.

Dr. Santini has received personal compensation for consulting, serving on a scientific advisory board, speaking, or other activities with Adamas, Abbvie, and Neurocrine Biosciences. Dr. Santini has received research support from Insightec, Biogen, and Genentech/Roche.