We need the original documents – copies are not acceptable, and need to check that they are yours by comparing photos or other ID

We need to make copies of your documents and keep the copies – you get the originals back

If you are not a British or EEA Citizen, we will need to check again after 12 months or when your permission to stay runs out, whichever is longer

There are some exceptions to the laws for certain types of housing, such as refuges or student halls of residence, but none of our properties qualify, so we will be checking every new tenant.

If you are not able to supply the right documents, we will have to pass your information to the Home Office for additional checks, and should get an answer within two working days. If you fail the check, we will not be allowed to rent to you – there are significant fines if we do so.