VelociDoc® Urgent Care EMR fuels a fast-paced expansion

Business Problem

Within six years, Fast Pace Urgent Care has grown from one location in Collinwood, TN to 24 locations across the state. Their rapid expansion required an EMR that would ensure accurate and consistent documentation, improve practice performance, simplify implementation procedures, and maximize revenue across all their locations.

President

Practice

Solutions

Outcomes

Successful EMR implementation

Simplified clinic expansions

Improved documentation and coding

Comprehensive revenue collection

LabCorp integration

Implementing VelociDoc®

Fast Pace Urgent Care was rapidly expanding and needed an EMR that would allow them to easily add locations, see patients quickly, document accurately, and improve clinical and operational processes. Fast Pace implemented Practice Velocity software in 2013 has opened 15 additional clinics in less than two years. As the president of Fast Pace, Katrina Catto has driven this growth. “Practice Velocity allowed us to expand our business with system wide integration, making it easier to add on new sites,” Catto said. “The VelociDoc® conversion was fast and easy. VelociDoc’s intuitive design made it easy to learn and it has improved clinical documentation.”

As a leader in the urgent care industry, Catto values VelociDoc’s focus on features for the urgent care setting. “I have had the opportunity to demo and test four other EMRs, and VelociDoc® is the most efficient and detailed for urgent care practices,” she said. “The design of the system is user-friendly for the providers because it follows the provider process as they see a patient.” VelociDoc® doesn’t slow providers down.

“Practice Velocity allowed us to expand our business with system wide integration, making it easier to add on new sites. We are able to train providers on a system that is not only user-friendly, but urgent care-friendly.”

— Katrina Catto President, Fast Pace Urgent Care

Implementing VelociDoc

Fast Pace Urgent Care was rapidly expanding and needed an EMR that would allow them to easily add locations, see patients quickly, document accurately, and improve clinical and operational processes. Fast Pace implemented Practice Velocity software in 2013 has opened 15 additional clinics in less than two years. As the president of Fast Pace, Katrina Catto has driven this growth. “Practice Velocity allowed us to expand our business with system wide integration, making it easier to add on new sites,” Catto said. “The VelociDoc® conversion was fast and easy. VelociDoc’s intuitive design made it easy to learn and it has improved clinical documentation.”

The support team is always available to troubleshoot and answer software questions.”

Fast Pace took advantage of LabCorp integration which makes it easy to place orders and receive laboratory results. VelociDoc® integrates with most labs and is available at no cost.

“I was very involved with technical support during the LabCorp integration,” said Catto. “The support team helped us get the interface up and running, tested and rolled out throughout all of our sites.”

Maximizing Revenue

With VelociDoc® EMR, Fast Pace has seen an increase in profits. “I would highlight the charge capture. VelociDoc® ensures that documentation is thorough and complete in order to generate an accurate code,” Catto said. “This has allowed us to capture all of the services that we provide. If we were using a paper chart or different EMR, we would have missed revenue for charges.”

PVM Practice Management System Reports make it easier for Catto to monitor performance and access clinical data at each location. “Easy access to reports allows me to monitor performance and take the required actions,” Catto said.

Partnered with Practice Velocity, Fast Pace Urgent Care plans for continued growth and commitment to its mission of providing convenient and compassionate care to the communities it serves.

Want to Learn More?

Contact us to find out how Practice Velocity can help you plan, improve and expand your urgent care business.