Customer loyalty and retention strategies that work for entrepreneurs, small businesses, medium sized businesses. Marketing expert Jeanne Grunert of Seven Oaks Consulting shares with you her best tips for customer loyalty and retention. What works, what doesn't, and what can you do that won't break the bank and bust your budget? Jeanne offers practical tips on how to encourage customers to return to your business time and time again.

Everyday life is filled with interactions between superiors and subordinates.Whether you are up or down the food chain, you have to work with someone who has either more or less power than you.Join Columbia University Professor Peter Coleman, as we discuss his new book Making Conflict Work to learn what you can do in these difficult situations.

Peter T. Coleman is an expert in the field of conflict resolution; researching, writing, practicing and teaching on it for over 20 years. His work as a scientist, educator, mediator, and organizational conflict consultant set the stage for Making Conflict Work. Dr. Coleman holds a Ph.D. in Social/Organizational Psychology from Columbia University, where he today serves as Professor of Psychology and Education and holds a joint-appointment in Social-Organizational Psychology at Teachers College and at The Earth Institute. Dr. Coleman is Director of the Morton Deutsch International Center for Cooperation and Conflict Resolution at Teachers College, Columbia University, Chair of Columbia University’s Advanced Consortium on Cooperation, Conflict, and Complexity, and a research affiliate of the International Center for Complexity and Conflict at The Warsaw School for Social Psychology.

Stephen Kotev is a Washington D.C. based conflict resolution consultant offering mediation, negotiation and facilitation services, conflict coaching, training and somatic education to private and government clients. He holds a Master of Science degree from George Mason University’s School for Conflict Analysis and Resolution and a black belt in the Japanese martial art of Aikido. Stephen is a nationally recognized expert on how to maintain your performance under pressure and the Chair of the Association for Conflict Resolution’s Taskforce on Safety in ADR.

Ralph has a background in theology, literature, philosophy, psychology and social work. His approach in his teaching focuses on the utilization of spiritual or source energy, cognitive understanding, and efficient use of mental and emotional energies as tools for helping professionals and clients to grow and move toward prosperity