Did they specifically mention that we need to acquire a new ticket? I just called and the rep explained that it wasn't necessary. Perhaps because I already have one open? But didn't everyone here have an open ticket as well with Sony Rewards customer service?
One thing's for certain, I'd normally be raising hell in these types of situations except that everyone I've spoken to at customer service have been so darn polite and nice. Is that pretty much everyone's experience?

It seems like Sony just made an honest mistake, is aware of it, and is currently trying to resolve it. I can't complain too hard about it, since it was a great deal to begin with and will only be better if we get the 505.

Did they specifically mention that we need to acquire a new ticket? I just called and the rep explained that it wasn't necessary. Perhaps because I already have one open? But didn't everyone here have an open ticket as well with Sony Rewards customer service?
One thing's for certain, I'd normally be raising hell in these types of situations except that everyone I've spoken to at customer service have been so darn polite and nice. Is that pretty much everyone's experience?

No joke.
Kim from the Redemption Center actually left me a message on my voicemail at home. How often does someone from Customer Service follow up with you so quickly (I called in yesterday) and without you having to continually call and harass them? I'm very impressed.

Yeah,
I talked to Tony at customer service... asked about the status of the order, though he didn't bring it up he admitted openly that the 505 replacement idea had been passed around the office. There is a system that they are using to track all the calls in about the reader, and they might actually contact us if they decide to do something strange... He was wonderfully polite, admitted that they dropped the ball, and was wonderful to deal with.
I think sony might win my award for customer servace... I haven't been so happy with a tech company since HP decided that they wanted to get their phone wait time below 3 min (this is back in 1998, when compaq, dell, and gateway were all in the 5-25 min range)

I think I'm on to their plan. They keep us excited about the Reader so long that eventually we all break down and just buy one at retail price and then hope to hang in there to get the one for $60 to give as a present.

*edit - I called this afternoon and as others have said was told someone would call me to set up the order but that it would take *at least* 3-4 weeks before the order was fulfilled and that it would be a model 505. I think if you were qualified for the CC offer you should call and make sure you get earmarked for an order.

I, too, had been unable to place an order for the reader @ sonyrewards but was not so lucky when I called 1.866.556.7699. The lady was quite rude & told me just wait till it was again available @ the website. When I saw it available on 10/7 & placed an order & received Confirmation #. Then 10/9 received the
"Order cancelled" email. Have not contacted sonyrewards yet.

Here is copy of Terms & Conditions I previously saved.

"To purchase the Reader for this low price, customers must apply and be approved for the Sony Card through this specific offer only.

The Reader can only be purchased at this special price at SonyRewards.com, the official online home of the Sony Card and it cannot be combined with any other Sony Card offers. New cardmembers must register their new Sony Card at SonyRewards.com, once their Card has been successfully registered, they can redeem the Reader and the reduced price will be applied automatically during the checkout process.

* Sony Card is issued By Chase Bank USA, NA, and is subject to credit approval. Offer available to new Sony Card account holders who open their accounts no later than 10/31/2007. $49.95 price applies only to purchases of the Sony Portable Reader (FRPRS500U) made at SonyRewards.com with the Sony Card on or before 1/31/2008. Limit of one Sony Portable Reader at this special offer price to each new Sony Card account holder. This offer may not be combined with any other Sony Card offer."

10-15-07, 09:15 MDT Spoke with Kim (1.866.556.7669), tho reluctant at first, did "make a ticket to send to corporate" and gave me a Reference Number. She originally had said the 505 would be available on sonyrewards.com in 3-4 weeks & to place an order then. She was very pleasant.

Just got off the line with Sony and Chase, and cancelled my new sony card.

Basically I followed the link to sign up, received it and registered before September 30th. Afer calling back and forth several times, I'm now told that I'm eligible NOT for this reader promotion but for something else like 5000 points after first purchase.

This is total bull. Either they purposely did it since they no longer have this promotion, or some system error caused it as I signed up only by mid September. I've had enough, cancelled everything, and just call it a day. I'm much better off to stay in love with my new iliad than pulling my hair at the whole mess. Good luck guys!

Just got off the line with Sony and Chase, and cancelled my new sony card.

Basically I followed the link to sign up, received it and registered before September 30th. After calling back and forth several times, I'm now told that I'm eligible NOT for this reader promotion but for something else like 5000 points after first purchase.

This is total bull. Either they purposely did it since they no longer have this promotion, or some system error caused it as I signed up only by mid September. I've had enough, canceled everything, and just call it a day. I'm much better off to stay in love with my new iliad than pulling my hair at the whole mess. Good luck guys!

Just got off the line with Sony and Chase, and cancelled my new sony card.

Basically I followed the link to sign up, received it and registered before September 30th. Afer calling back and forth several times, I'm now told that I'm eligible NOT for this reader promotion but for something else like 5000 points after first purchase.

This is total bull. Either they purposely did it since they no longer have this promotion, or some system error caused it as I signed up only by mid September. I've had enough, cancelled everything, and just call it a day. I'm much better off to stay in love with my new iliad than pulling my hair at the whole mess. Good luck guys!

I really hope I won't get screwed over like that. Only time will tell...