Client service Officer

Job Details

If you put the customer at the heart of everything you do, you could be right for an opportunity with our client

If you have a passion for people and can build lasting relationships with customers, why not think about a role with our client?

Could you help our client become the best bank for customers? As one of the UK's leading financial services Groups, they are currently seeking motivated and enthusiastic individuals to become a part of their team

JOB ROLE:

This is a 6 month temporary role. You'll be working in the client services department - Corporate Banking. These positions are offering a pay rate of £14.45 per hour. You will be working 35 hours per week across Monday to Friday 9am to 5pm. During your first few weeks you'll receive excellent support and training - Mandatory Banking training - Class room and computer based, Buddy system.

KEY RESPONSIBILITIES:

Client Services provides exceptional service to SME Clients through a dedicated Service offer

A telephony and workflow based role instrumental in meeting the day to day service needs to business clients with turnover of £3m-25m across various sectors

Work with SME Relationship Managers to provide excellent service for our clients' complex servicing needs

Collaborate within a team of "Client Services Manager/Officers" operating within a workflow based system, to ensure prompt service is delivered to our SME clients

Ensure first-class client support is delivered at all times, making full use of our digital capability to optimise how clients interact

Provide efficient reactive telephony service; ensuring compliance with applicable policies and procedures with the aspiration of single point resolution of customer need

Optimise personal workflow responding to reactive calls and tasks

Identify review & suggest improvements to simplify processes & ways of working to contribute to business efficiency goals

Identify and direct clients through the relevant escalation process as and when required