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By all that's Holy... even though I'm not a web developer, I believe I've spoken to at least a few of those people during my years of help-desk support!

Example of an Internet connectivity call a few years back:

me: Okay, so you can't access the Internet. Could you tell me how many lights are lit up on your modem?them:<angrily> I'm not a tech! How am I supposed to know that??me: Umm... look? And, perhaps, count?[pause]them: Should it be plugged in first?me:<facepalm> Yeah... let's try it that way.

Mind you, my boss happened to be listening live to the call. I found this out when he (literally) fell out of his chair laughing!