Hurricane Harvey: Holiday Inn Refuses Houston Family’s Dogs to Stay

Hurricane Harvey refugee Gillian A representative for IHG told PEOPLE that they intend to waive the Parkers’ hotel fees and provide them with rewards club points for use in a future stay. They have yet to make contact with the Parker family as of Wednesday evening, the Parkers told PEOPLE.

UPDATE: As of Wednesday morning, the Parker family and their dogs have safely moved to a private residence, where they’re all staying happily together. They express gratitude to readers who sent support and offers of shelter.