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How can I make use of a SIM card of my own choice?

Instead of using our Vodafone SIM card, you can now opt to use your own! (tip: having troubles? check the tips & tricks at the end of this article)

Already installed your Eagle Eye NuboCam but now decided to use your own SIM?

Follow these 3 steps:

1. Replace SIM: First, unplug your Eagle Eye NuboCam. To take out the inserted SIM, remove the panel of your Eagle Eye NuboCam by lifting the rubber covers and removing the screws using the provided screwdriver. Take the SIM card out of the right slot (see illustration) and replace it with your own SIM. Put the panel back and secure it with the screws.

2. Replug and restart the NuboCam and open the app: Wait until the app detects the new SIM.

3. Install SIM: The app will detect that you inserted a non-Nubo SIM and will ask if you really want to use it. Select Yes and wait for the app to read out your carrier details from the SIM. Make sure the app detected the right carrier and continue. (If not please check our APN Guidelines below).

Just got your Eagle Eye NuboCam and want to use your own SIM right away?

Follow these 4 steps below:

1. Insert your SIMRemove the panel of your Eagle Eye NuboCam by lifting the rubber covers and removing the screws using the provided screwdriver. Take the preinstalled sim card out of the right slot (see illustration) and replace it with your own SIM. Put the panel back and secure it with screws.

2. Replug and restart the NuboCam and open the app: Plug the micro USB cable into the device and connect it to a power source. For maximum weather resistance, make sure you insert the cable plug in place exactly as shown in the illustration.

3. Follow the instructions in the app: Open the app and follow the on-screen instructions explaining how to connect. Note that your first setup needs to be over Wi-Fi so the camera can connect and update its software. After setup, you can choose to connect via the mobile network.

4. Install SIM: The app will detect that you inserted a non-Nubo SIM and will ask if you really want to use it. Select Yes and wait for the app to read out your carrier details from the SIM. Make sure the app detected the right carrier and continue. (If not please check our APN Guidelines below).

If the app couldn't find the right configuration for your SIM, please configure the settings manually or contact your carrier for the right settings. Don't worry, most carriers provide the right information about their APN settings on their website. A simple Google search for "APN Settings [name of your network provider]" usually really helps.

Please note:

Streaming Nubo footage and live view over 4G can consume a lot of (mobile) data

Eagle Eye NuboCam can not be held responsible for the mobile data (over)usage of your own SIM card

Eagle Eye Networks cannot support performance on connectivity for third party SIM cards. Eagle Eye Networks didn't test all available third party SIM options, so we cannot guarantee performance for every option available on the market.