Continuous Quality Improvement: Our performance improvement program provides a feedback loop that allows providers to work together with management to review and find ways to implement enhancements to our system.

Clinical Innovation: We obtain special waivers from the State of Massachusetts to implement cutting-edge procedures and technology, many of which are later adopted as statewide treatment protocols.

Pro EMS has consistently been recognized by state and national organizations for our commitment to excellence. We were the first ambulance service in Massachusetts to be accredited by the Commission on Accreditation of Ambulance Services (CAAS) for compliance with rigorous national standards, and we are the only ACE-accredited Emergency Dispatch Center in the state.

Cambridge, May 15, 2015 — Cambridge Fire Department, along with PRO EMS of Cambridge, have jointly received the American Heart Association’s Mission: Lifeline®EMS Silver Award for implementing quality improvement measures for the treatment of patients who experience severe heart attacks.

When officers arrive to a medical emergency involving an overdose, it usually means the person is unconscious, according to Acton Police Department Sgt. Edward Lawton, a 22-year veteran of the department and a member of the its drug unit, formed in October 2012.