Security Policy

Protecting your details online

At Yellowtag we care about the security of your personal details. We understand the level of trust you place in us by giving us your personal information and we'll take reasonable steps to make sure we employ appropriate security controls to protect your information. Any personal information (including sensitive information) you provide through your use of the website will be dealt with in accordance with our Privacy Policy.

To help keep your online transactions safe, please avoid using the same password across numerous websites. The password for each account, including Yellowtag, should be unique.

Encryption

Encryption converts all the information you type in online into a coded form before it is securely sent to us over the internet. This stops unauthorised users from reading the information you send.

We use SSL-128-bit encryption as a minimum which means that your personal information will stay private in transit to our systems.

You'll need your password and email address to access the 'My Account' area on our website. You must keep this password safe and not disclose it to anyone. We cannot accept any responsibility or liability if a third party obtains and uses your password or if you've lost your password. If you've forgotten or lost your password, or if you believe a third party may have obtained it, you should go immediately to the 'My Account' area of our website and click on the link which allows you to generate a new password.

Due to the nature of the internet your communications may route through a number of countries before being delivered. We cannot accept responsibility for any unauthorised access or loss of personal information that is beyond our control.

Card Safety

Yellowtag uses WorldPay (www.worldpay.com/uk) a global leader in payments processing technology, to process your credit and debit card payments securely. We do not store any credit or debit card details on our servers. WorldPay will also use the facilities provided by your card supplier, e.g. Verified by Visa and MasterCard SecureCode, to further validate your identity during the payment process. To learn more about these extra security measures please visit your card supplier's website.

How to spot a secure website

You'll see when you're in a secure part of our website, such as when you're entering personal details, that the web address starts with https. The "s" in https stands for secure, and shows the site is using a Secure Sockets Layer (SSL) connection. Some website browsers also show a picture of a padlock in the address bar or near the bottom corner of your screen. If you double-click the padlock, you'll see the security certificate for that website.

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Success Stories

PassportI had a call from Dad in the UK to say my passport was found...--Hugh Swire (Shropshire)