General information > Terms and Conditions Of Service

What are the terms and conditions to switch my phone number to TracFone?

To Port your existing telephone number to your TracFone, and to obtain wireless service provided by TracFone Wireless, Inc., agree to the following terms and conditions: To transfer or port in your phone number to TracFone Wireless, Inc. you must have a TracFone wireless phone. Your request to port-in your telephone number must be approved by your Current Service Provider before TracFone can activate service with your requested telephone number. Once approved, your TracFone wireless phone will be programmed with your requested number. The porting process will be handled as quickly as possible, however the process could take up to 7 - 10 business days to port a wireless number, or up to 30 days to port a landline number.

To maintain TracFone Wireless Service and keep your phone number after it has been successfully ported, you must buy and add a TracFone Prepaid Wireless Airtime card before the Service End Date that is displayed on the TracFone. If you do not buy and add more airtime prior to the Service End Date, your TracFone Service will deactivated and you will lose your phone number. If you lose your phone number you will not be able to reactivate the wireless number with any other wireless or wire line service provider. A deactivated TracFone can be reactivated and a new phone number will be assigned after you buy and add any denomination TracFone Prepaid Wireless Airtime card. To keep your TracFone Service active, you must add Airtime before the Service End Date displayed on your TracFone. If your TracFone runs out of Airtime minutes, you will need to buy a TracFone Prepaid Wireless Airtime cards to add more minutes. The amount of minutes you use is entirely up to you. The addition of more TracFone Prepaid Wireless Airtime cards extends your active service either 90 or 365 days from the date the card is added depending on the denomination of the Airtime card. Your Service End Date will be displayed every time you turn on your TracFone. Unlike most plans, the minutes and services days you buy will be added to the minutes and service days you already have.

Until the porting process is completed you will not be able to make a call other than calls to 911. If you need to call 911 please notify the 911 operator of your location since they will not be able to call your phone number during the porting process. If you are in an area where your phone is searching for a signal or there is no signal, it is highly probable that a call to 911 will not go through. Do not rely on this function in an emergency situation. Locate the nearest landline phone and call for help.