US Sales Terms and Conditions

Confirming Orders: If customer's policy requires a confirming order, it must be clearly marked "CONFIRMING".

Prices: Prices are U.S. currency and are subject to change without notice.

Payment: Net 30 days after Shipment. Credit card orders are authorized electronically within 24 hours. Personal checks take approximately 7 days to clear before shipment. There is a $25.00 charge for returned NSF checks.

Open Account: Terms are Net 30 days due from the invoice date. A service charge of 10% will be added to past due accounts. To establish a credit line with Magmedix, please provide bank name, address, phone number, and contact person along with bank account number and three business references. ** On FIRST order, or if this is a NEW business started within the last 6 months, payment should be made by check or credit card while credit is being established.

Shipping: Charges for shipping, handling, insurance, and packaging (SHIP), are added to invoice and payable by customer. F.O.B Shipping Point and insured for full value. Most shipments are sent by UPS unless otherwise specified. Large truck shipments are sent freight collect or prepaid and added to customer invoice. Shipments by air or other special methods can be requested. If the purchaser elects to have goods shipped via their own carrier, and pays that carrier directly, the SHIP charge will only include handling and packaging.

Back Orders: All back-ordered items shipped as soon as stock is received. No item will be invoiced until shipped.

Cancelations:Custom Product Orders can not be canceled. All stock item orders may be canceled without charge providing your request is received prior to shipment. If the merchandise has been shipped there will be up to a 25% restocking fee, plus all freight charges incurred. Please get cancellation confirmation to avoid these charges.

Damages/Shortages: Upon receipt of shipment, inspect for parcel shortages or damages. Note the problem on the bill of lading and notify the carrier immediately to initiate a customer freight claim. Claims for merchandise damaged during transport must be made directly to the transport company.

Returns: No merchandise is accepted without obtaining a return authorization from Magmedix. Requests for return authorization must be made within 10 business days of receipt of goods. Authorized returned merchandise, unless defective, must be unused and in resalable condition and in their original packaging. PVC Stretchers, wheelchairs and other PVC items are non-returnable. There is up to a 35% restocking charge on all returned merchandise, excluding defective merchandise, and the customer is responsible for all freight charges. On a paid invoice the customer will be issued a credit memo. Magmedix will hold the credit against your account for up to 10 years. If that credit is not used in 10 years it goes away. Magmedix does not return the money via check or credit card.

Warranty: Products sold by Magmedix are fully warranted to be free from defects in material or workmanship. Manufacturers may provide additional warranties and may be applicable to customers in a particular case. Neither Magmedix nor the manufacturers may be held responsible for customer's use or misuse of merchandise and limit their obligation to replacement of product. Copies of manufacturers warranties are available to customers upon request. After the warranty expiration period, Magmedix, Inc., may provide service for a customer and the customer is charged at Magmedix, Inc.'s then current prices for materials, parts, labor, and shipping costs. Magmedix, Inc. does not warrant the loss, damage or defects of any product that is the result of shipping, storage, accident, abuse, alteration, misuse, neglect, fire or other hazard, failure to use reasonable care, or lack of routine maintenance and care.

LIMITATION OF LIABILITY: IN NO EVENT WILL MAGMEDIX, INC BE RESPONSIBLE FOR INCIDENTAL DAMAGES, CONSEQUENTIAL DAMAGES, OR COMMERCIAL LOSS HOWSOEVER CAUSED UNLESS PROHIBITED BY LAW. MAGMEDIX, INC.'S LIABILITY SHALL IN ANY CASE NOT EXCEED THE PAYMENT RECEIVED FOR THE PRODUCT FURNISHED TO THE CUSTOMER. THIS WARRANTY IS IN LIEU OF AND EXCLUDES ALL OTHER EXPRESS OR IMPLIED WARRANTIES, INCLUDING BUT NOT LIMITED TO MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, USE OR APPLICATION, AND ALL OTHER OBLIGATIONS OR LIABILITIES ON THE PART OF MAGMEDIX, UNLESS PROHIBITED BY LAW.

International Sales Terms and Conditions

Minimum Order: No minimum order required.

Confirming Orders: If customer's policy requires a confirming order, it must be clearly marked "CONFIRMING".

Prices: Prices are U.S. currency and are subject to change without notice.

Payment: Payment in advance via credit card or wire transfer. Magmedix is not responsible for import duties or taxes. Credit card orders will be charged 50% upon receipt and balance of 50% upon shipping.

International Documents: To cover the cost of doing all the appropriate paperwork required by different governments Magmedix charges fees associated with the cost of getting those documents notarized, certified, authorized and shipped. Those fees will be shown as a line item on quotations, sales orders and invoices.

Shipping: Shipping arrangements and payments will be shown as a line item on the Quotation or Final Invoice. If the purchaser elects to have goods shipped via their own carrier, and pays that carrier directly, the SHIP charge will only include handling and packaging.

Back Orders: All back-ordered items shipped as soon as stock is received. No item will be invoiced until shipped.

Damages/Shortages: Upon receipt of shipment, inspect for parcel shortages or damages. Note the problem on the bill of lading and notify the carrier immediately to initiate a customer freight claim. Claims for merchandise damaged during transport must be made directly to the transport company.

Returns: Requests for return authorization will not be considered unless for warranty or repair.

Warranty: Products sold by Magmedix are fully warranted to be free from defects in material or workmanship. Manufacturers may provide additional warranties and may be applicable to customers in a particular case. Neither Magmedix nor the manufacturers may be held responsible for customer's use or misuse of merchandise and limit their obligation to replacement of product. Copies of manufacturers warranties are available to customers upon request. After the warranty expiration period, Magmedix, Inc., may provide service for a customer and the customer is charged at Magmedix, Inc.'s then current prices for materials, parts, labor, and shipping costs. Magmedix, Inc. does not warrant the loss, damage or defects of any product that is the result of shipping, storage, accident, abuse, alteration, misuse, neglect, fire or other hazard, failure to use reasonable care, or lack of routine maintenance and care.

LIMITATION OF LIABILITY: IN NO EVENT WILL MAGMEDIX, INC BE RESPONSIBLE FOR INCIDENTAL DAMAGES, CONSEQUENTIAL DAMAGES, OR COMMERCIAL LOSS HOWSOEVER CAUSED UNLESS PROHIBITED BY LAW. MAGMEDIX, INC.'S LIABILITY SHALL IN ANY CASE NOT EXCEED THE PAYMENT RECEIVED FOR THE PRODUCT FURNISHED TO THE CUSTOMER. THIS WARRANTY IS IN LIEU OF AND EXCLUDES ALL OTHER EXPRESS OR IMPLIED WARRANTIES, INCLUDING BUT NOT LIMITED TO MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, USE OR APPLICATION, AND ALL OTHER OBLIGATIONS OR LIABILITIES ON THE PART OF MAGMEDIX, UNLESS PROHIBITED BY LAW.