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Question

I created a ghost image of Windows 7 R2 with MS Office 2010 Pro Plus W/SP2 without issue. The image works on all computers it is installed on.

I applied sysprep on the image, after doing so; MS Office 2010 SP2 will not validate the KEY. When I launch MS Word the 'Activation Wizard' opens to start the internet activation and fails with the following:

I have entered a valid KEY that appears to install however when I open ANY office product the Activation Wizard opens with the same failure notification.

We have removed Office 2010 from the computer and reinstalled sans Service Pack 2 and all works without issue. The Key was validated, and then SP2 was installed. (Just un-installing SP2 did not solve the issue)

I too have a system that Office 2010 Pro Plus will no longer activate (and it was activated) after moving the hard drive to an identical in every way except for MAC address computer - with the same error as above. Tried the Fix it from this Knowledge
Base article, but get same error.

The "Fix it" for 0x80070001 did not fix my 0x80070190 error, however ManuelFP's suggestion of running the following script as administrator using cmd did:

Open a command prompt as an administrator then type:

Cscript "%ProgramFiles%\Microsoft Office\Office14\ospp.vbs" /puserops

Thanks ManuelFP!

EDIT: The first time I ran this it errored out and said it could not find the ospp.vbs file. I changed the open code for program files and hard coded it to the Program Files (x86) folder. SO mine code was as follows.

What is really happening here is that the Office activation needs to be done as an administrator. The command provided by Manuel (which will get the job done) permits a standard user to preform administrative Office tasks (like activation).
However, it is probably not the best solution since you probably don't want your users to have the ability to do administrative tasks within your Office applications. If you use the command provided, I would recommend disabling users to ability to preform
administrative operations after Office is successfully activated. The command to prevent users from preforming administrative operations is:

Cscript "%ProgramFiles%\Microsoft Office\Office14\ospp.vbs" /duserops

As an alternative to using these commands at all, you can simply run the Office application one time as an administrator to preform the license key change and activation. This seems like a simpler solution

What is really happening here is that the Office activation needs to be done as an administrator. The command provided by Manuel (which will get the job done) permits a standard user to preform administrative Office tasks (like activation).
However, it is probably not the best solution since you probably don't want your users to have the ability to do administrative tasks within your Office applications. If you use the command provided, I would recommend disabling users to ability to preform
administrative operations after Office is successfully activated. The command to prevent users from preforming administrative operations is:

Cscript "%ProgramFiles%\Microsoft Office\Office14\ospp.vbs" /duserops

As an alternative to using these commands at all, you can simply run the Office application one time as an administrator to preform the license key change and activation. This seems like a simpler solution

I have been having the same exact issue as others. Then I kept reading this fix on running it from the command line. Still couldn't get it to work - that is until I came across your fix people with 64 bit systems! Thank you, Thank you, Thank
you! I was going crazy with activation. I even tried calling the number for activation but that was taking way to long (for me).

Then I read this whole thread, made the change in the Cscript as you suggested and POOF! Office Pro 2010 is now activated = thank you again. I can now move on to other projects I have neglected while being perplexed with this

Running as an administrator worked perfectly for me; Shift + right-click on Word and choose run as administrator, follow the prompts to activate.

Thanks to JacobSchmidt!

Jacob Schmidt brought up a good point, but I was having this trouble logged onto the computer as a user with administrative rights. It did not occur to me to run Word as an administrator. As soon as I did it worked as expected, without ever trying the command
line option.

If time isn't too pressing, Control Panel > Programs and Features > Office 2010 > Change > Repair, then retrying activation has worked every time for me on a number of Sysprep imaged PCs. You get the same problem if you don't activate Office
before installing SP2. Perhaps MS should sort it out?

The "Fix it" for 0x80070001 did not fix my 0x80070190 error, however ManuelFP's suggestion of running the following script as administrator using cmd did:

Open a command prompt as an administrator then type:

Cscript "%ProgramFiles%\Microsoft Office\Office14\ospp.vbs" /puserops

Thanks ManuelFP!

EDIT: The first time I ran this it errored out and said it could not find the ospp.vbs file. I changed the open code for program files and hard coded it to the Program Files (x86) folder. SO mine code was as follows.

I agree with sstenhjem, that the "(x86)" needs to be there for 32-bit Office installs (on 64-bit OS install). If you have a 32-bit MS Windows install or you're running 64-bit Windows with 64-bit Office, then the original "%Program Files%" will work
but that doesn't work for all.

Try both as this command did work for me too. I found I had to close all of my office applications for it to complete properly though.

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