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Hi.
If it is possible I would like to exclude full automation scripts from the diagnostics log "trace.log".
In normal situations it is fine with just an indication of the execution with the script name.
I guess you could add one more checkbox like "Include full Automation Scripts" in settings, and let it be disabled as default.
Best Regards,
Martin.

The recent update to the web portal that stripped away all the colors and icons and left blue or grey outlines on a blue and grey/white backdrop is horrid. Using the web portal is now much less intuitive and not as easy to navigate at a glance by far.
Is there any way to go back to the previous interface that had colors? I mean, if you're not going to give us the choice on using such a minimalist interface, at least give us a dark mode...

Requesting a Two-Way sync between Autotask's PSA and Pulseway. (And possible more ticketing / PSA systems). I would like to see when a ticket gets resolved that the Pulseway resolves / deletes the notification.
I tried to get something going with the API, only the Ticket ID is not being sent over to Autotask. This could be a quick workaround.
P.S. Why is under every ticket the text: "Sent from Pulseway (www.pulseway.com)." being added? I already paid for the product .

I was getting the policies configured for my new setup and I noticed that Patch Management only allows you to select categories of patches and just decide to install them as a whole or not. Unless I'm missing something, there's no ability to approve or deny patches on an individual level. This is a somewhat vital part of any RMM suite as we may often need to decline individual patches that are known to be causing issues (a common problem with Windows 10 these days.) I'd say this is something vital for Pulseway to get implemented as I've worked with a number of RMMs over the years and it's the first one I've seen that doesn't offer this.

Would it be possible to expand the number of API endpoints available for the RMM? While the API is useful for gathering information about systems, it doesn't have much in the way of being able to perform many built-in operations that exist in the web application, like check for and install patches, run single line commands on the system, being able to run scripts on a system and not just tasks, add tags to systems, etc.
This would be great for creating custom automation and would help with removing a lot of tedium in cleaning up small alerts.

After playing around in my trial account for a bit, I have a few suggestions regarding policy configuration.
Allow the creation of policies that inherit settings from other policies and track which settings were overridden. This would allow MSPs to create one or two "Global" policies (Servers/Workstations) as a base, and then create individual policies (for each client) that inherit settings from those global policies.
Allow overrides to policy settings on specific systems, track which systems have policy overrides in place, and allow reverting the overrides to the policy defaults.
Allow attaching scripts/tasks to policies to run during on-boarding (as in, when the Pulseway agent is initially installed).
Instead of having separate Patch Management policies, group those settings with the System policies so they can be applied all at once. Alternatively, allow attaching Patch Management policies to System policies.

Remote Control really needs the ability to both trigger a reboot and to automatically reconnect when the system you're connected to completes the restart. Having it immediately disconnect when a reboot is triggered (usually if it's running as a service, it should be able to hold the session open for things like the first phase of installing Windows updates) and having to manually try over and over again to see if the machine has completed its reboot is really frustrating when you're trying to solve an issue remotely that requires a lot of reboots or even when you're just trying to do a number of updates to a system.

I just signed up for Pulseway to monitor a small client of my side business. I am in the process of setting up patch management for workstations. I would like the systems to prompt the end users to reboot upon installing updates but Pulseway seems to be very restrictive in how it lets you set that up. It looks like all I can do is have it reboot immediately or give the users a 5 minute warning with a generic message.
I work with a competitor product at my day job and it allows us to specify whatever message we want, set whatever timer amount we want and allow the users to defer the updates as many times as we want or force a reboot after a certain number of deferments. It does not appear Pulseway provides any of this customizability.
It would be very nice to have these options so I can have choices other than forcing end users to reboot during the day or having systems that potentially go days without a reboot after installation.
Thanks!

I swore I already created this feature req, but I can't find it anywhere here, so forgive me if this is duplicating.
I see OKTA was added as a SSO option with latest PSA release. Is there anything on roadmap for O365/Azure SSO? I want to drive clients' users to the customer portal, but they are just not going to remember another password. It needs to have O365 authentication.
This is having a major productivity impact on opened service tickets, because otherwise users just email help ticket requests and often do not provide all needed information. Another option to to create some sort of client specific Submit help ticket webpage that has all required fields.
For other PSA users out there, how to you handle user submitted help tickets and proper data collection for the help ticket?

Chris/Paul/Cliff,
Thanks for all the work you guys are doing to make PSA usable in a production environment. I love the latest improvements.
I have a priority request regarding Client Portal authentication. I see that AuthAnvil is supported. Can you guys please look at adding 365 Azure AD integration as well? There is no way my client end-users are going to remember a separate password for their PSA login to open and view tickets. We really want to push them to it, but its not going be useful. I image that Azure AD would be the most common platform for most companies.
In the meantime, can we have a way to manually set a secure password for each user for Client Portal? A work around would be to set a secure password for each user and then distribute it to the users.
Without one of these options, we just don't see the Client Portal for end users accessible.

Hey guys!
I think Pulseway would be even better if the alerts would clear themselves when resolved.. For example, a server with available windows updates will reboot during our custom maintenance window but the alert will stay until I manually clear it in either the webGUI or the Dashboard app. Those kind of alerts along with cpu spikes, short memory outtage etc are more like "white noise" in the monitoring for me and I'd like to focus on alerts where a proper action is needed in order to resolve.
To build further on this idea an even better improvement would be to tie alerts to scripts, so if Alert X is triggered, script Y will run and Alert X will be cleared.
Let me know what you think! // Martin

Instead of performing necromancy on this older thread, I will raise this question again. Why can we not see asset info for offline systems?
I know this is available through reports, but that's a ton of steps to go through when it's already readily available offline (since the Reports can search it) and it should just be visible. This has been a big gotcha (along with not seeing internal IPs without running a report or being able to copy/paste in remote sessions) as we moved from another tool to Pulseway. I've seen more than one thread about this, and each time the response is 'run a report'. Please stop brushing it off as 'RTFM' and provide the functionality we're asking for. Thank you.

Is there a way to kick off an automated task based on a notification or alert. For Example, if we get a notification of a disk getting full, I would want the automation to run:
<Open a ticket>--> <add predetermined note>--> <add 15 minutes>--><run task to clean drive>--><send notification that task has completed>--><close ticket>
Is this possible now, or should this be a feature request?
Thank you,
dp

Afternoon
It would be great if we could make Asset Info available when devices are offline.
For example if a remote users PC fails to function and is still under warranty trying to explain to a user where to find the device Make, Model and serial number to log a warranty case is not always easy.
If the asset information was available when the device was off line then it would make this process mach easier as it contains all the information required
Cheers
peter
Example
DAVID-O-MIIX
Windows 10 Pro Offline
Offline since 11 minutes ago
Asset Info
System
DAVID-0-MIIX
Name
LENOVO
Manufacturer
20M3
Model
x64-based PC
Type
Intel(R) Core(TM) i7-8550U CPU @ 1.80GHz
CPU
1
Number of Processors
8
Number of Logical Processors
DAVID-O-MIIX
DNS Host Name
TEST.local
Domain
Administrator
Owner Name
LM_Workstation, LM_Server, NT, Potential_Browser
Roles
OK
Status
BIOS
YD05UDx7
Serial Number
6NCN33WW
Name
LENOVO
Manufacturer
6NCN33WW
SMBIOS Version
3
SMBIOS Major Version
0
SMBIOS Minor Version
LENOVO - 1
Version
Monday, 12 November 2018 1:00 PM
Release Date
OK
Status
6NCN33WW
Description
Operating System
Windows 10 Pro
Name
10.0.17763.0
Version
Multiprocessor Free
Build Type
systemadmin
Registered User
NF6EE-QH89W-F8WST-WWXZ4-WFG6P
Product Key
00330-50000-00000-AAOEM
Serial Number
0
Service Pack Major Version
0
Service Pack Minor Version
\Device\HarddiskVolume3
System Device
C:\WINDOWS\system32
System Directory
C:\WINDOWS
Windows Directory
Monday, 11 March 2019 12:40 PM
Install Date
Monday, 20 May 2019 4:30 PM
Local Date and Time
Monday, 20 May 2019 8:10 AM
Last Boot Up Time
test\anton.rider
Last Logged On User

It would be nice if we could set up dynamic tags.
Devices could have tags added/removed based by rules, like:
does one or more files (from a list) exist on the device
does one or more registy entries (from a list) exist on the device
does one or more applications (from a list) exist as installed applications on the device.
Of course it should be possible to use wildcards :-)

Hi,
i´m testing this RMM atm.
Is it possible to implement WOL on a Probe?
For example choosing the probe then the Machines Show up which are on the same Network or same Customer and Option to do WOL.
If you´ve many Machines to Manage You would Need to Edit Firewall Rules for each Machine and Edit the Settings of each machine.Would be way to much work.

I know this would be a major change in the reporting interface, but how about an option to interact with the results of a report.
Maybe one can choose an additional "Report Format" when editing a report and have an option for Interactive?
When this is enabled the output of the report is immediately displayed in web format with hyperlinks to automate certain tasks by sending a back-end task/script to the agent.
For example:
Report Interaction Script Task (Relayed to the agent)
Applications link next to each agent to uninstall the application
Assets link to create asset tag if none exist
OS Patching link to assign Policy / Update now
3rd Party Patching link next to each agent to update the application
Drive Usage link to run a temp files cleanup job
Anti-virus install AV / Run Scan / Update (not sure how this ties in to the existing Kaspersky deployment)
...

I'm loving the ShadowProtect integration, but I was wondering if it would be possible to the same sort of integration for ImageManager (also made by StorageCraft, the developers of ShadowProtect)?
It's great that I get notifications if ShadowProtect backups fail, but I'd love Pulseway to be able to monitor my ImageManager replications as well.

So I am really enjoying Pulseway, the systems are mostly well designed and work really well. They are simple and have no huge data entry overhead like other systems (Autotask).
However, there are some improvements to be made in consistency through out the application. For example some text boxes for paragraphs of text allow you to tab into and out of them. Others don't some places where I click on a ticket opens the ticket in another separate popup window, others a new tab.
The choices in made in some designs are really weird. For example, most save buttons are at the bottom of a dialog, a couple are at the top. That kind of change of process creates a headache when you just typed a novel on what was done and you miss the button and find the dialog is gone, and your masterpiece with it.
I don't have the time right now to show/point out each of these that I have found, but I will be adding each of them here as soon as I can. I would like to think that the Dev's can find these faults themselves, but then you would think that if they knew those problems should have been taken care of already.

Hi.
It would be nice with a searchable Remote Desktop history.
It could include fields like...
Date/Time
Device
Session
User
Confirmed
Durration
For audit it would be great if it was possible to document what when users has had a remote desktop session, and if it has been approved by the session user.

Hello,
Is there a way to MANUALLY open a ticket from within the RMM?
Since Pulseway doesn't offer "round trip ticketing" where a ticket can be automatically opened and closed by the RMM (if a ticket is opened automatically, then resolved from within the RMM the ticket is automatically closed) we are trying to reduce the "signal to noise ratio" by only having critical issues automatically open tickets in the PSA. However, since we do our billing from the PSA, I would like to have our techs be able to open a ticket by clicking a button on a device or alert in the RMM so a ticket is opened in the PSA with the pertinent information auto-filled and a timer started.
Thank you,
dp