Online Banking

Navigational Guide & Tips to Telephone Banking

While our telephone banking system walks you through every step, we thought you might still want a cheat sheet. So for your convenience, we’ve put together this navigational guide along with some tips.

The account balance option provides the current balance and the available balance (minus any holds).

Interrupt if you know the code you need. Press or say (if using voice response) the code at any time.

Use the star (*) key as the decimal point when entering dollar amounts.
For example to enter $53.00, enter 53*00.

To end call, simply hang up.

To transfer money to another member account number, you must first complete the necessary paperwork to authorize these transactions. If you experience any troubles with transfers, please contact Member Service at 1.800.24.TELCO (1.800.248.3526) to make sure your transfer authorizations are set up.

Repeat (unavailable within list where you are expected to select an option)

#

Repeat, Repeat that

Next item in list

1

Next

Previous item in list

2

Previous

Select (item from list)

#

Yes or No

First item in list

3

First

Last item in list

4

Last

Note: When inside a navigation list that requires you to select an option, the pound (#) key is used to select for touchtone/keypad. When not in a navigation list, the pound (#) key is used to repeat menu options.

For “how-to” information on popular telephone banking transactions, click here. If you have any questions about telephone banking, click hereor call Member Service at 1.888.AVADIAN (1.888.282.3426).