Unfortunately, our warehouse processes orders so quickly that we can't change or cancel an order once it's been placed. On the bright side, we regularly deliver your orders faster than expected. If there's a problem with your order, please contact Customer Service, at (951) 755-7455, Monday-Friday, 9:00am-5pm PST.

If an item is ordered that is not in stock, we will contact you by phone or e-mail to change your order.

Placing Your First Order

Placing your first order on OnlineSalonSupply.com is easy.

To Shop:

• Find the items you want.• Add the item to your Cart by adding the "Add to Cart" button in the Quick View window or on the item's full page.• You can remove an item line from your cart by clicking the trashcan button located on the left side of the shopping cart.• You can change the quantity of items in your cart by clicking the "+" or "-" buttons in "Quantity" column and your cart will update immediately.• To add more items to your Shopping Cart, use search bar or product categories on the top of the browser.

To Check Out:• Click the Shopping Cart button on the top right of your browser.• If you are a registered shopper with Online Salon Supply, please log in.• Address Setup: If you are not a registered customer, enter your shipping and billing address(es).• Shipping: Choose your shipping method. Enter your payment information.• Order Summary: This is your last chance to review your order before you click "Complete Your Order."• Order Confirmation: When your order has been successfully submitted, you will receive an Order Confirmation e-mail within a few hours.

Order by Phone

To place an order by phone, please have your credit card number and desired item names ready. You can reach Online Salon Supply customer service Monday - Friday from 9:00am to 5pm PST at (951) 755-7455. All costs and delivery options are the same for online and phone orders.

Promotional Codes

Promotional codes are not valid on previous purchases and cannot be combined with other offers. Also, promotional codes will not be honored beyond the stated expiration date. Online Salon Supply reserves the right to modify or terminate any promotion and its terms & conditions without notice.

Price Matching

Online Salon Supply offers competitive prices on the best brands. In order to offer the best deal, our Low Price Guarantee matches the pre-tax price of your product to an identical product offered elsewhere.

• Price Match applies only to online retailers that have the identical product in-stock.• Price Match requests must be submitted to Customer Service, at info@onlinesalonsupply.com or (951) 755-7455, Monday-Friday 9:00am-5pm PST.• Price Match comparisons are based on TOTAL price, which includes product cost plus charges for shipping and handling. Excludes gifts with purchase.• Online Salon Supply only sells new, genuine products. We do not accept comparisons with remanufactured, refurbished, or counterfeit products.• Excludes sale and promotional prices.

NOTE: Online Salon Supply does not accept Price Match comparisons from classified sites such as Craigslist or auction sites like eBay.