Anonymous

Positive Review

Reviewed on July 18, 2017

What was the best part about dealing with Retriever Merchant Solutions, Inc?

LOW RATES,EXCELLENT CUSTOMER SERVICE.NEXT DAY FUNDING,RELIABLE EQUIPMENT,EASY ACCOUNT SET UP, IT IS A BREATH OF FRESH AIR FROM OUR PREVIOUS COMPANY

What would you change about your experience with Retriever Merchant Solutions, Inc?

NOTHING,THE SALESMAN GAVE US .25 DISCOUNT RATE OVER INTERCHANGE 6 CENTS ON OUR SWIPES AND 6 CENTS ON OUR BATCHES NO ANNUAL FEE,NO STATEMENT FEE,NO EARLY TERMINATION FEE AND OUR MONEY IS IN OUR ACCT THE NEXT DAY

Overall Feedback

VERY HAPPY WITH RETRIEVER MERCHANT SOLUTIONS FROM THE SALESMEN TO THE CUSTOMER SERVICE DEPARTMENT.IT COST NOTHING TO SET US UP.WE HIGHLY RECOMMEND RETRIEVER.

Anonymous

Positive Review

Reviewed on July 7, 2017

What was the best part about dealing with Retriever Merchant Solutions, Inc?

The set-up and interface with my POS program was basic and quick and complete; never needed a follow-up call.

What would you change about your experience with Retriever Merchant Solutions, Inc?

I'd change nothing. Since signing on a year ago I've never had any issues or problems.

Overall Feedback

I've used Retriever for one full year now, and after 28 years of using other retail credit card processors, this is the best. Why? Because Retriever fees are lowest I've ever had, saving over $700 my first year. And because each day's sales are transferred to my business checking the very next day. I've had no problems, no issues whatsoever with this company.

Overall Feedback

SALESMAN TOLD ME EQUIPTMENT WAS NO CHARGE THEN HAD OWNER SIGN A NON CANCLEABLE LEASE
CONTRACT FOR 48 MONTHS FOR 79.00 A MONTH. IT TOOK ME 10 PHONE CALLS TO GET HIM TO CALL ME BACK. THEN HE TRIED TO TELL THE CHARGE IS FOR THE SOFTWARE ON EQUIPTMENT. THEY SAY THEY HAVE
A RECORDED PHONE CALL EXPLAINING THIS TO THE OWNER AND WILL CALL AND PLAY IT BACK FOR ME
BUT THIS HAS NOT HAPPENED

Anonymous

Negative Review

Reviewed on March 8, 2017

What was the best part about dealing with Retriever Merchant Solutions, Inc?

None at all, except they were reliable in crediting payments., and in processing cc payments

What would you change about your experience with Retriever Merchant Solutions, Inc?

Shoddy if not actually fraudulent business practices. Required constant monitoring or they will skim extra profits out of your transactions. A huge disappointment over time from 2012-2016. Expensive leased terminal pushed. Undisclosed initial 3-year terms and 2-year evergreen renewal, and ostensible $700 termination fee. The Merchant Processing Contract in which these terms are to be found was never in fact delivered to the contracting business until we reviewed pricing a year after inception. After renegotiating fees to a low competitive interchange-plus in 2014, and reviewing fees with them again in a lengthy dialogue at end of 2015, they suddenly raised rates by 200-300% (effectively switching to tiered pricing), claiming the business was not otherwise profitable. Terminated the contract at end of 2016 (no termination fees, and some credits after arm-twisting).
You can get better or as good service and save large sums by going elsewhere. On an assumed $50,000 a month in CC receipts they will be $100+ more expensive than others. If anyone wants to take a run at them on a class-action plaintiff basis, they would be easy game.

Overall Feedback

Do not contract with them. You will not have a happy or long experience before regretting you ever signed with them

Positive Review

Reviewed on April 16, 2016

What was the best part about dealing with Retriever Merchant Solutions, Inc?

RetrieverMerchantSolutions gives associations a complete business organization and methodology computerization stage for advancement associations including IT organization associations, capable organizations, programming planners, security, and telecom. The work process concludes that are portrayed in RetrieverMerchantSolutions spread diverse locales of the business, running from driving concentrated on showcasing push to watching organization transport using organization level attestations.

What would you change about your experience with Retriever Merchant Solutions, Inc?

The nobody however I can complain about is that once when they made a redesign the whole system was ruin and they expected to move down this, it took some time, they handle it out, yet I lost some time and my clients too. I believe this it won't happen again in light of the fact that it may annihilate my business.

Overall Feedback

All things considered with RetrieverMerchant you can computerize the extent of ITIL system, for instance, a couple of events organization, openness organization, change organization, organization reporting, organization, organization asset and configuration organization and clearly learning organization. You can similarly make work masterminds and amplify courses of occasions and get unequivocal covering headway of endeavors. It's moreover possible to use the work process engine to administer due dates and get notices recently endeavors.

Negative Review

Reviewed on April 6, 2016

What was the best part about dealing with Retriever Merchant Solutions, Inc?

From the moment you enter their website, you'll notice how everything looks suspicious - the website itself looks awfully designed, giving the visitor that bad first impression. And that's just how I felt when I first entered their website. Quite a long time has passed since I had business with these guys, and the reasons below should tell you what's so bad about them.

What would you change about your experience with Retriever Merchant Solutions, Inc?

The hidden fees themselves are pretty much the worst thing here. Once, I tried registering, but at the point where my credit card information was required, there was no explanation as to why they wish to charge me an unknown amount of money. I was hoping that it was only my case, but no...dozens of other people have also shared the exact same experience, and some of them were even charged a lot of money - ~500 dollars. I would definitely not recommend this company.

Overall Feedback

With a company that doesn't even have an 'active' website and a dedicated group of people that will help you out when experiencing issues, you are destined to fail. Retriever was absolutely disappointing, and I have yet to see a worse company than this one. Nothing has changed, which means the company must be dead or something. For your own business' sake, avoid these guys.

Reviewed on March 12, 2016

What was the best part about dealing with Retriever Merchant Solutions, Inc?

We were most impressed with the new interface system. It was very easy to use and understand, even for beginners, which is perfect for a small business like ours. Many systems can be complicated or difficult to use, but theirs is simple and functional. I expected a much higher learning curve but in reality it didn't take long to get the hang of it.
The customer support was superb. We did have a couple issues come up in the early stages, mostly due to how new we were at using these systems, but they were easily resolved by their professional customer service representatives. They showed us how to install it properly and how to get it going, and since then we have not had any major problems.
Their system is very reliable and secure for client transactions. Financial information needs to be protected, and this system does a very good job.

What would you change about your experience with Retriever Merchant Solutions, Inc?

There were some hidden fees that I was not happy about. I think fees should always be up front and not hidden in any way. Transparency with fees is important, and I think they could do a much better job in this area. I would recommend asking about all the details first to make sure you're not surprised down the road with hidden costs.
I have no complaints about the technology or software, as it was very adequate for meeting our needs for reliability and security and also ease of use.

Overall Feedback

If you can handle the hidden fees, this system is worth checking out. The tech is top notch, their customer service is impeccable, and the company seems to be well run with the exception of how they manage their fees. I'd recommend considering them, but be careful of your money.

Reviewed on March 10, 2016

What was the best part about dealing with Retriever Merchant Solutions, Inc?

Retriever merchant solutions are a new interface system that is simply amazing. The software is easy to understand. Retriever merchant solutions are a fantastic tool to help any company succeed. The security is amazing and the information is classified. Customers and owners can relax knowing the information in the system is safe and customers can use the payment processor without fear of his or her information going into the public domain or getting into the wrong hands. The system is very easy to use and if you ever have any difficulties the customer service team is amazing and very helpful.

What would you change about your experience with Retriever Merchant Solutions, Inc?

The product is fantastic. The only complete I have is hidden fees and costs that was not expected. The fees do not explanations and make no sense. If the company stops with the hidden fees then the product and service will be fine. The costs are promised low at first and then rise with out explanation.

Overall Feedback

Overall, I liked the service at first until the prices flourished out of control. The company needs to figure this out before, if it is not already too late, they are sewed and loose the company. Customers need to trust the company and rely on the service. Honesty and integrity is essential upfront and the company can succeed.

Reviewed on March 9, 2016

What was the best part about dealing with Retriever Merchant Solutions, Inc?

Retriever Merchant Solutions is one of the wonderful tool or the services which has been in the market for few years. They have significant experience in this domain and gain the good reputation in the short span. Since people are very serious about the security of every transaction they do, this tool is the solution to all these problems. This tool features the appropriate handling of data and privacy concerns that come across. For e.g. from mobile data to bank account details, every bit piece of information is secure in this tool. Retriever merchant solutions is a very wonderful tool and provides the user-friendly interface. Navigation is also very easy. If you have any sort of issue, then you can get help from Customer Support service which is excellent

What would you change about your experience with Retriever Merchant Solutions, Inc?

Feature wise, there is very little to say about the drawback of this tool as it is one of the fantastic tool available in the market.
The biggest drawback of this is they consists of various hidden costs. They charge enormous amount from their customers without even giving the proper explanation. They also follow some unethical practices of generating revenues. Retriever was even qualified to be a scam

Overall Feedback

The interface is great and if you know well how to use it, you can get all the required information at one place. The customer support service is also good. Security is the top priority, and data is safe while using this tool. With improvements in their troubleshooting strategies, this will be a terrific software to use.
On the contrary, it is gaining some negative image in the market due to their hidden fees, Therefore, I would suggest inquiring properly with all the relevant details before making the decision to buy it.

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