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Dear EnglishCentral teachers and administrators,

Find on our blog all the information, resources, discussion that can help you use EnglishCentral with your students or clients. Comment, like and spread the news of how we are serious about learning language through authentic media. We are the experts backed by YOU – the experts on the ground.

Resources:A page full of video tutorials and resources you can download. Very helpful!

Got a question? Got an idea? Need more info? Want a personal tour through our tools? Want to share your research? Want to be an affiliate? Want to connect in any way, shape or form? Contact us below or at teachers@englishcentral.com We will reply ASAP.

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Yes I would love a personal tour through the tools. Although I explain English Central quite often to students here in the Netherlands, I know that there is always more to learn! Shall we make a skype appointment?

I’ve been using English Central Videos with my students for a long time successfully without any problems. However, this month I’m always having problems with the reports: students do the task but it is not recorded at all. In the past it used to happen from time to time, but this week the report of 20 students out of 25 failed. I checked everything I did and they did and everything was correct. I’d be most gratefu if you could help us with this problem. I’m so fond of your excellent web I wouldn’t like my students to be discouraged! Thanks a lot in advance.

We are here to help! Please, with any problems respond by email to with your registered email address and school/class name.

Hard to say what is going on but please send us an email and our customer service team gives teachers top priority. Don’t worry, your student’s data is never lost, if there is a problem it is with that appearing in the reports. Also, did you make sure to select “Only Class Activity” to see just the results from the videos you selected?

Thank you for your quick response. I’ll check what you say. Besides, this very morning I got an email from your technical support team to find out more about the problem. You’re so efficient! Thanks again.

Please let me know when a good time is for you or / and your colleagues. Or use the Scheduler here – http://www.englishcentral.com/blog/contact-us/ We can skype and I can introduce you to some features and take your questions/feedback.

You can delete students in one of two ways. 1. Select the Class and Manage – Students . Select the students and then “delete student” then invite new students. 2. Select the Class and Manage – Students. Then “delete class” on the right. You will be asked to confirm. Next, make a new class with new curriculum and then invite new students.

If your Manage button is not working, try refreshing the page. Sometimes there might be a problem connecting to the database. If it continues, please contact us at teachers@englishcentral.com and we’ll get it looked at!

Hey dude! That happened to me too. But here’s what! Before they started the course thing i had selected the option to have the students choosng what content they wanted to see, so if you did that too just uncheck that option and you should be fine. And all the courses you added are gonna show up.

Please refresh your browser. This will 9 / 10 times resolve this problem or also all the database related problems of setting on EnglishCentral. If it persists, let us know at teachers@englishcentral:disqus .com with your account email address and we’ll look at it ASAP.

Good question and I’m not absolutely sure if we can or would really want this to be possible. I’ll check with our tech team and get back to you ASAP with an update about options. In the meantime, I think that it best if you send the student(s) to their settings page and have them change it themselves. https://www.englishcentral.com/account After they do so, the email address should update automatically on your school/class list (but I’ll check this is the case too!). Thx,

I love the iOS app. It looks like English Central is moving toward the mobile world. When do you expect to link the mobile app to user accounts and provide feedback just like they were signed in on a computer.
Again, love the layout and functionality of your new app and I am eagerly awaiting the ability to sign in and connect to mine and my students accounts on our iPads.

Thanks for the positive feedback about the mobile app. Our mobile products are still “under the radar” and once we have a good, basic free product – we will be promoting more and expanding them.

This goes for ipad/mac. We are moving slowly with a team and want to do it well. it isn’t simple and is basically a whole new product. Like mobile, we take quality seriously and want to have a great product in place and know it is worth taking the time to do it well. So nothing definite there yet but as you can see – we are making steps…..

With data transfer using mobile devices, we have some hurdles to overcome. This will take time but there are no problems, only solutions :)

How do I use EnglishCentral as an EFL teacher? I mean do I buy the Premium for 180 USD and then have to buy 1 seat at 180USD for each student/pupil???
This seems too high for me as a freelancer. Is there any bulk discount for signing up students?

Thanks for your inquiry. We have big discounts for all teachers and academic users (we do understand that students / schools can’t afford the regular pricing and the larger numbers in education allow us to offer lower pricing). Are you registered as a teacher? When you go to your TEACH tab, you’ll see a contact us form under Buy Seats there. I’ll reply shortly to you in detail by email with all details about discounted academic pricing.

You have to go to the video detail page for each video (the page where there is a large image and info. about the video.). Click on any thumbnail and you’ll land there. Then click “View Transcript” and a lightbox will popup where it is easy to copy and paste into your own document. If you are studying from a course, it is a bit tricker. You’ll have to search with the title of the video and find it that way.

At the moment, I am unable to enter any dates beyond December 31st, 2012. Are you planning to add 2013 to the date ranges? I usually set my goals for one month, not one week, but I am unable to do that.

This question is likely answered somewhere, but I can’t seem to find it. I am curious if there is a way to change the order of courses in curriculum? Course are automatically place in the order they are added with the most recent being at the top of the page- thus appearing first. Is there an easy way to change the order of the course in a class?

For the moment, you are correct – you’ll have to delete the course from the curriculum/class page and then select them in the opposite order to which you want them to appear on the class page. We do have in our product roadmap an ordering feature (and also for class individual video lessons) but when we first designed this we had the use case in mind of there only being one course on a class page and teachers would make a new class or group in the class to offer a new course.

Thanks for the reply. I understand. The ability to reorder course after the fact would be a nice feature.

One more question, Is there a way to copy an existing class into a new class – thus not having to select curriculum content again for different sections of the same course or for a course taught multiple semesters?

Unlike traditional LMSs where you create a whole new entity and then “copy” curriculum from a previous class – we urge teachers to just keep the same class and remove students who’ve finished and repopulate with new enrollment. A class becomes more of a “physical” place. However, we do see the need for copying curriculum and that too is in our roadmap but not developed yet. So you can make one class with curriculum and then copy for 5 or 6 others without the need to add for each class (however, at present, easier if you make all classes and then just add to the classes in one go from the video detail page dropdown when you click “Add To Class’ (and it is now in the upper right of a video page.

I attended the Browne webinar a couple weeks ago and referred to a couple times in a training session last week. I wanted to revisit some of the content, but I am unable to find the archived webinar. I thought I remember David or Charles saying that the video or PPT would be available on the site. Could you point me in the right direction for this, please? Much appreciated.

Someone will contact you asap. We’ve forwarded the request directly. Don’t ever hesitate to also use our support page. Any communication there will be ticketed and immediately replied to and sent to the right person. Thanks!

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