Prerequisites: Installing the
BlackBerry MVS

Verify that the PBX or
gateway and the computer that you want to install the
BlackBerry Mobile Voice System
software on can communicate.

Verify that you
configured a SIP trunk that the
BlackBerry MVS uses to send outgoing call
requests to the PBX or gateway, and that the PBX or gateway can direct these requests to the PSTN gateway. The PBX or gateway also use the SIP
trunk to direct
BlackBerry
device-initiated calls to the
BlackBerry MVS.

Verify that the PBX or gateway is set to allow more than two simultaneous calls for a user.

Verify that the port numbers listed in the "Port numbers for
BlackBerry MVS components" topic are open and available.

Verify the type of
Windows domain where you want to install the
BlackBerry MVS software. Perform one of the
following actions:

Verify that the
Windows domain user account that you are using
to install the
BlackBerry MVS software has only the Microsoft SQL
Server "db_owner"
database role assigned to the
BlackBerry Configuration Database.

If you are not installing
the
BlackBerry MVS in the same
Windows domain where the
BlackBerry Enterprise Server is located,
verify that you are using
Microsoft SQL
Server authentication. Verify
that you can route the two domains to each other and that the domains have DNS
resolutions that point to each other. The
BlackBerry Configuration Database might have
been created using the BESAdmin account on the
Windows domain that the
BlackBerry Enterprise Server is a member of.
The BESAdmin account has different administrative privileges than the
Windows domain for the
BlackBerry MVS. Access to the
BlackBerry Configuration Database might be
restricted, and require
Microsoft SQL
Server authentication to open
connections.

Verify the type of voice mail server (solicited or unsolicited) that
is configured in the PBX.
Perform one of the following actions: