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3 customer reviews

Very cute hat but the stitching on the hat was not good. The bias binding was not put on properly and I had to sew it on myself.

Ben & Lola's response:

Thanks for your feedback and we’re sorry to hear that you’re not totally happy with your purchase.
We carefully select the best photographs and provide detailed descriptions to portray a true and accurate representation of our products. Sorry that your expectations were not met on this occasion and we have taken your comments on board so that we can improve our offering. Thank you for shopping with us and please contact us via your order enquiry if we can assist you further.

You have 28 days, from receipt of cancellable goods, to notify the seller if you wish to cancel your order or exchange an item.

Please note: goods that are personalised, bespoke or made-to-order to your
specific requirements, perishable products and personal items sold with a
hygiene seal (cosmetics, underwear) in instances where the seal is broken
are non-refundable, unless faulty.