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Safety 3rd! & A mountain of fail...

The first picture is in a condo complex with over 200 units setup in the exact same way...Safety 3rd!

The second set went like this -

Homeowner- "So, can you fix it?"
Me- "That is a definite maybe, do you have a shovel I can borrow?"
Homeowner- "Shovel? What do you need that for?"
Me- "To find your condenser"
Homeowner- (puzzled look) "Isn't it on the side of the house?"
Me- "Most of it....."