Gilles Rubens Badouet

Network, Systems & Infrastructure Engineer

Profile Summary

A highly motivated, qualified Network, Systems/Solutions Integration & IT Infrastructure Engineer with over 7 years’ work experience determined to make a difference within the telecommunications/networking, systems integration and Infrastructure support environment. Demonstrating high level analysis and results delivery within systems & infrastructure, solutions integration and implementation, troubleshooting, problems solving, I am a global thinker with positive attitude, strong interpersonal skills, professional consciousness, fast-paced & target oriented, team working as well as high performance under pressure with the following qualifications and industrial credentials.

Work History/Professional Experience

May 2016Present

IT Support Engineer II- Team Lead

Amazon- Italy

Reporting to the IT manager & Regional Managers, and currently acting as site IT Manager, I lead a team of 8 IT Support Technicians and 2 IT Support Engineers I who have been supporting me on achieving the following great accomplishments up to now:

Successfully led the launch of the first Sortation Center in Italy (MXP8): Going from program management, deliverables analysis, procurement and technical implementations collaborating with the project stakeholders, I managed aCAPEX budget of up to 1.3M€, dealt with various ambiguities and ended up delivering a strong IT infrastructure despite tight deadlines.

Successfully led the expansion of the first Fulfillment Center in Italy (MXP5): Being the IT first PoC and bridging between Business needs and IT, I drove MXP5 expansion from IT solutions prospective with a budget of 600K€, consisting of a deployment of 3 new cells, about 200 APs, over 300 productions stations etc.

Deployment of 7 new IDFs without disrupting operations: IDFs comprising the company latest network devices and IOS standards

Successfully coordinated the site servers migration to Amazon Linux: To comply with the security and latest server infrastructure server, I coordinated the deprecation of Red-hat production servers and migrated the hosts to AL, all successfully without impact on operations.

Interviewed about 50 candidates: For Amazon MXP5 and new Amazon sites in Italy and Europe, in which 90% for IT Engineers and Tech Positions and 10% for operation/management positions.

IT Policies and Standards: Wrote about 10 new IT policies and procedures for Amazon infrastructures, reviewed and approved.

Proxy of the IT Manager and acted as IT Manager for about 30% of my time in Amazon. This has been consisting of attending morning meetings with Operations, taking key decisions to site development.

MDM cloud migration: Upon request from the company MDM global team, I regionally coordinated the migration of thousands of the company mobile devices to a cloud based centralized solution.

New AP product experimentation and adoption: Researched a supplier and successfully tested a new model of Wireless solution for some atypical FC areas. The product has been validated worldwide and is being adopted by new sites.

3 small sites provisioning and launch: Coordinated with my team the preparation and provision of 3 Amazon Delivery Stations with IT equipment.

Contributes to new sites launches/expansions in Europe (MAD4-Spain, ORY1-France ).

MXP3 Launch IT Project Lead: Currently appointed as IT site leader for the launch of a new fulfillment center in Italy (MXP3).

FCO1 launch team: Currently part of the IT team for the launch of a new Amazon FC in Rome.

>> Moreover, below is a high view of my day to day duties and mission at Amazon:

Own and manage the site core infrastructure consisting of WAN links, LAN technologies/devices, main distribution frame, intermediate distribution frame, VPN and aggregator routing, distribution and access switches, Linux/Windows servers and the site inter-connectivity with the data center

Coordinate the team tasks, ticketing system, aiming at ensuring that all IT equipment and infrastructure is running to its optimum performance and that all departmental KPIs and SLAs are met.

Ran projects across the sites in Italy, working closely with the business, team, contractors and fellow engineers, to implement changes and/or additions to the site’s technology infrastructure to support changing business and IT requirements.

The supervision and day-to-day management of IT technicians, including managing workloads of the team and reporting back to the IT manager and regional IT management.

Team development over constant 1:1 and processes empowerment. Contribute to sites on call schedule.Provide mentoring and training to technicians and other engineers and act as technical contact for remote support teams as and when required.

Manage the availability of all IT equipment and infrastructure through continuous improvement and continuously look to improve resources efficiency and cost reductions accordingly. Perform random site audits on technical infrastructure to ensure adherence to latest Amazon IT policies, standard and Health & Safety guidelines.

Act as a point of contact for contractors or external suppliers and clearly communicate technical issues and Amazon standards.

To keep key stakeholders informed of progress of projects and maintain project documentation.

Coordinate asset and Inventory management including checks / audits in line with standards and processes including Return Merchandise Authorization (RMA) processes with suppliers. Interact with suppliers, request quotes and purchase equipment in accordance with policies, budgets and operational demand.

Represent the IT department in site meetings / conference calls.

Produce weekly reports covering metrics and work performed.

Constantly meet Management, Business and Customers to discuss the their needs from IT prospective.

Traveling at around 30% for other/ new sites support, meetings, and training across Europe

Mar 2015May 2016

Sr. Systems & IT Support Engineer

HCL Technologies

Reporting directly to the Head of IT within the EMEA locations, my contract duties firstly consisted of assuring a transparent and smooth migration from Ericsson IT infrastructure to HCL Technologies Infrastructure. After the migration project, my day to day activities also included managing the entire new IT infrastructure and providing IT support to over 300 users and 400 machines/servers in various technical issues while maintaining the consistency, availability and performance of IT resources. Worked on ensuring Italian sites connectivity with other HCL sites across the globe to assure access to the company shared and collaborative resources. Among others, my technical tasks consisted of implementing, administrating and maintaining the following:

Guarantying the effective functionalities and high performance of Labs from IT prospective

Single point of contact for all IT issues in HCL Italy

Represent overall Information Technology in Italy on behalf of the EMEA IT operations and global IT services in general, this includes but not limited to acting as the overall project manager for any/all IT projects

Troubleshooting wire & wireless Network, WAN/LAN

Ensure user service excellence and guaranteed response times by actively monitoring support emails/tickets and ensuring all service requests and incident requests tickets are resolved in a timely manner as defined within the SLA (Service Level Agreement)