George H. Dean Co. Printing -- Financial And Beyond

It can be easy for a commercial printer to get pigeon-holed into being thought of as only a niche-market company. So while Braintree, MA-based George H. Dean Co. Printing has been known as primarily a legal and financial printer (it was the second company to file a registration statement with the SEC in 1933, missing by minutes of being the first), current President Ken Michaud is quick to point out that his company is quite diverse and serves a variety of markets.

This customer base requires a combination of high quality, fast turnarounds and strict time deadlines, he stresses. "Financial printing gave us a firm base for developing industry-leading customer service. Perfection in customer service and 100 percent on-time delivery are our goals. We are also ISO 9001 certified. It took a lot of time and hard work to build a quality management system, and we have seen tremendous benefit in having tight procedures for the entire company to follow."

Now in its 114th year of doing business, the 85-employee enterprise, which was established in 1889 by George H. Dean, is experiencing the third generation of ownership by the Michaud family. It currently operates a 75,000-square-foot facility located 15 minutes south of Boston.