When it comes to wireless, carriers can't be clueless

Few people can dispute the power behind wireless or mobile devices to offer a compact and inexpensive solution to workflow processing.Needham, Mass.-based TowerGroup reports that in 2000 the number of business users of mobile devices in the financial service industry in North America totaled about 4.8 million. By 2005, the number is expected to rise to 35 million North American business users.

But successful implementation won't occur without significant planning and preparation with system's integration, observers say. The key to launching a wireless initiative is to first have a preconceived strategy of how it will be deployed, realize its role to support PC applications and understand its limitations.