b/b upgrade but not speed

This is a discussion on b/b upgrade but not speed within the Sky Broadband help forums, part of the Sky Broadband help and support category; You can get an idea of noise on the line by dialling 1 digit to kill the dial tone and ...

Re: b/b upgrade but not speed

You can get an idea of noise on the line by dialling 1 digit to kill the dial tone and listening. You should hear nothing except a quiet hiss at most. This is every bit as good as the official BT test.

You definitely have a fault somewhere, you do not get a rise of 4 dbs in the attenuation for nothing. It could be a router fault, do you have another router you could try?

Re: b/b upgrade but not speed

b/b keeps losing connection when i pick up phone, i do have another router (trendnet) but thought you could not a non sky router without it being flashed
should have mentioned still on dlm after phoning on saturday, but dont think/hope not this is anything to do with it.

Re: b/b upgrade but not speed

This usually means a dodgy filter

.
sigh. brother in law who is a bt engineer said that these bt ones (adsl faceplate) never have faults (to his knowledge anyway) bl**dy things only about 2 weeks old, i'll change it over to original plate with a seperate filter and hopefully that will cure it.

Re: b/b upgrade but not speed

right just plugged into test socket and these are the stats now
Connection Speed 12192 kbps 767 kbps
Line Attenuation 29.5 db 14.8 db
Noise Margin 7.8 db 16.1 db
looks like the face plate was fubar after all

Re: b/b upgrade but not speed

put faceplate back on and now it seems to be working again (well for moment anyway)
now speeds are
Connection Speed 11287 kbps 767 kbps
Line Attenuation 29.5 db 15.1 db
Noise Margin 7.9 db 16.0 db
now do i wait until dlm has finished before phoning sky or do i do it before then to get my speeds back up to about the 15 meg mark

Re: b/b upgrade but not speed

aaaarggghhhhh, picked up phone this morning and the noise is there again, did not have time to check router stats.
another ? do i need the face plate or can i just have the phone & router plugged directly into the test socket.