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CGW issues cold weather precautions

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Extreme cold temperatures are in the forecast and Gas and Water wishes to share a few important cold weather precautions that may be helpful to protect household water pipes from freezing.

Identify, repair or caulk any avenue that allows the flow of outside air inside

Close foundation air vents

Unhook hoses from faucets and yard meters

Identify any exposed piping or outside faucets that require insulation or heat tape to avoid freezing

Open sink cabinet doors to allow heat to around pipes, especially those located on exterior walls

A trickle of water from the faucet can help prevent pipes from freezing

Winterize or protect backflow preventers

Keep water meter lid closed

Drain water from irrigation lines

When away from home, set the thermostat no lower than 55°F and have someone check the home daily

Know where the household water shut off valve is located in the event of a household water pipe leak

Natural gas heating systems should be cleaned and checked routinely to increase safety and efficiency

Gas and Water is fully staffed and prepared to assist the public with their water emergencies around the clock; however, during peak service order requests, there may be longer response times. Our customers are important to us and technicians work diligently to respond to each call as expediently as possible.

Please keep in mind that Gas and Water service technicians cannot repair household water leaks, customer lateral line leaks or repair natural gas appliances. Please call a licensed plumber for those repairs.

What to do if you smell natural gas?

Natural gas is a safe, reliable and efficient energy source we especially enjoy during cold temperatures for heating, but it’s important to be attentive to how your natural gas appliances are performing. If you detect a strong odor of natural gas, take the following steps for safety.

Leave the premises immediately ensuring to leave doors open to allow for ventilation

Go to a neighbor’s and call Clarksville Gas and Water at (931) 645-7400 , after hours (931) 645-0116, 4:30 pm-8 am, weekends and holidays or call 911 if the odor is very strong.

Do not turn electrical switches or devices on or off or use a phone because an electric spark could ignite natural gas if it’s present in the air

Please call the Clarksville Gas and Water office to report a water leak or if you detect a strong natural gas odor at (931) 645-7400 during normal business hours, 8 am-4:30 pm, Mon.-Fri. or (931) 645-0116 after hours, 4:30 pm-8 am, Mon.-Fri. and weekends and holidays.

Clarksville Gas and Water has scheduled water main line installation work on Madison Street and U.S. Highway 41A South near the Madison Street and Highway 76 intersection during the early morning hours of Friday, May 1.