Managers of Volunteers manage volunteer resources to assist in the delivery of the organization's programs and services.
This includes directly managing volunteers, and/or providing guidance, support, resources and tools to staff who supervise volunteers.

Primary Duties and Responsibilities

Managers of Volunteers perform some or all of the following duties:

Plan the volunteer program/service

Develop and implement goals and objectives for the volunteer program which reflect the mission of the organization

Assess the need for volunteers to enhance program/service delivery

Develop a budget for the volunteer program activities

Conduct ongoing evaluation of the programs and services delivered by volunteers and implement improvements as necessary

Organize the volunteer program/service

Develop, administer, and review policies and procedures which guide the volunteer programs and services, and reflect the overall values
of the organization

Develop and administer forms and records to document the volunteer activities

Identify volunteer assignments that provide meaningful work for volunteers and write the volunteer position descriptions in consultation
with staff as appropriate

Engage volunteers

Promote the volunteer program to gain community support of the volunteer program and the organization

Develop and implement effective strategies to recruit the right volunteers with the right skills

Develop and implement an intake and interview protocol for potential volunteers to ensure the best match between the skills,
qualification, and interests of the volunteers and the needs of the organization

Implement a screening process for potential volunteers according to accepted screening standards and practices

Lead the volunteer program/service

Train staff to work effectively and cooperatively with volunteers

Orient volunteers to increase their understanding of the organization, its clients, its services and the role and responsibilities
of volunteers

Ensure that volunteers are given appropriate training to be successful in their positions

Ensure that volunteer check-in procedures are followed and records of volunteer hours are maintained according to established procedures

Ensure that volunteers receive the appropriate level of supervision

Assist with conflict resolution among clients, staff and volunteers according to established procedures

Establish and implement a process for evaluating the contribution of individual volunteers

Plan and implement formal and informal volunteer recognition activities to recognize the contribution of volunteers to the organization

Control the volunteer program/service

Evaluate the risks associated with each volunteer position and take appropriate action to control the risks associated with the
program or service

Ensure that volunteers work in a safe, healthy, and supportive environment in accordance with all appropriate legislation and regulations

Evaluate the contribution of each volunteer on an annual basis

Prepare an annual report on the contribution of the volunteer program to the organization

Administer and monitor expenditures for the volunteer program against the approved budget

Qualifications

Education

College certificate in Volunteer Management is an asset

Post secondary education in social sciences, human resources, community development, or adult education is an asset

Membership in CAVR or the equivalent provincial association is an asset

Knowledge, skills and abilities

Knowledge of current trends, resources and information related to volunteerism

Knowledge of the management of volunteer resources

Proficiency in the use of computers for:

Word processing

Data base management

Personal characteristics

The Manager of Volunteers should demonstrate competence in some or all of the following:

Behave ethically: Understand ethical behaviour and business practices, and ensure that own behaviour and the behaviour of others is
consistent with these standards and aligns with the values of the organization.

Build relationships: Establish and maintain positive working relationships with others, both internally and externally, to achieve
the goals of the organization.

Communicate effectively: Speak, listen and write in a clear, thorough and timely manner using appropriate and effective communication
tools and techniques.

Creativity/innovation: Develop new and unique ways to improve operations of the organization and to create new opportunities.

Focus on client needs: Anticipate, understand, and respond to the needs of internal and external clients to meet or exceed their
expectations within the organizational parameters.

Foster teamwork: Work cooperatively and effectively with others to set goals, resolve problem, and make decisions that enhance
organizational effectiveness.

Lead: Positively influence others to achieve results that are in the best interest of the organization.

Make decisions: Assess situations to determine the importance, urgency and risks, and make clear decisions which are timely and in
the best interests of the organization.