The Patented Medicine Prices Review Board (PMPRB) is a micro organization (66 FTEs); this greatly limits the ability to contribute resources to stabilizing pay service issues. While the Pay Centre provides compensation services for the PMPRB, it should be noted that Health Canada acts as an intermediary for the PMPRB and liaises with the Pay Centre on our behalf. Health Canada also assists the PMPRB with pay related issues (e.g. they process our emergency salary advances (ESAs). Our small numbers allow us to quickly identify issues and few barriers to communication exist internally.

Considering the above, the following is what the PMPRBhas done regarding pay services: