Call Center and Customer Service Executive
Salary

An average Call Center and Customer Service Executive in the United States can expect to take home roughly $13.36 per hour. A fair number get medical and dental insurance, and a strong majority get vision plans, too. Men are in the minority of survey respondents, with female Call Center and Customer Service Executives making up 73 percent. Most people on this career path report moderate levels of job satisfaction. Participants in PayScale's salary questionnaire provided the particulars of this report.

XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).

XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).

Job Description for Call Center and Customer Service Executive

A Call Center and Customer Service Executive is responsible for handling phone calls as a member of the company's customer service center. Companies typically hire call center employees when they are large enough to need many people to operate their phone lines at once. A call center employee may often be responsible for data entry and scheduling as well. These executives are representatives of the company and are there to answer questions, address complaints, and improve customer relations. These interactions may also take place via e-mail, depending on how the company prefers to interact with its clients. Customer service representatives typically work regular 40-hour weeks on weekdays, but may also work night and weekend shifts if the company has extended hours. Employees must have excellent communication skills, both verbal and written, in order to communicate effectively with the company's valuable customers. This job also requires the employee to have the basic computer skills needed to operate the company's data entry systems. This type of work is mostly mental, with a good amount of problem-solving required. A Call Center and Customer Service Executive will most likely be working in a large office area with other representatives, often with separate cubicles. Call Center supervisors evaluate the representatives' calls throughout the day by listening in on or recording conversations between the representatives and customers. There are no special qualifications or certifications needed, but most hiring companies prefer that the applicant hold a bachelor's degree or its equivalent in applicable experience.

Call Center and Customer Service Executive Tasks

Strategize the planning, developing and directing of the call center operations and customer service programs.

Establish and communicate the service standards to the operations so that quality customer satisfaction is achieved.

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This chart shows the most popular skills for this job and what effect each skill has on pay.

Call Center and Customer Service Executives report a focused set of job skills. Sales and Customer Service are considered valuable skills and can increase employee pay. Experience with Customer Service is often linked with knowledge of Sales.

Pay by Experience Level for Call Center and Customer Service Executive

Median of all compensation (including tips, bonus, and overtime) by years of experience.

In general, experience and pay appear to be strongly linked; those with more experience usually bring in higher incomes. Folks who are navigating the first five years of their careers have a median salary of approximately $29K in this position. Those who have been around for five to 10 years don't get much more, though; the median salary in that group is $32K. For Call Center and Customer Service Executives, 10 to 20 years of experience on the job amounts to an average salary of $38K. More than 20 years of experience seem related to solid financial gains; veterans in this group report earning a median of $116K.

Call Center and Customer Service Executive Reviews

What is it like working as a Call Center and Customer Service Executive at Comcast Cable, Inc.?

Call Center and Customer Service Executive in Denver:

"Great place to work."

Pros: I like the challenge of helping people. Technology changes fast and I can help answer questions & repair many issues remotely. The company tries to make it a good work environment.

Cons: There are both customers and employees who don't appriciate the realities of the situation. Customers who are abusive. Employees who take advatage and don't do their job. Both make it harder on everyone who are actually trying to do the right thing.