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Difficult to rate - Hilton Prague

Difficult to rate

My rating for this place came out as average despite the fact that the place seems to be highly rated by other visitors. Great things: rooms are clean, a lot of space, staff is warm and helpful (in general), many choices for meals and free time. Easy check-in and check-out. When internet special provided by meeting planners did not work, hotel provided internet immediately and complementary. Question marks: location is good, you may still walk to downtown in 10-15 minutes, but it is not the same as in some other chains hotels in Prague where you are ALREADY in downtown. Breakfast was great, but they missed eggs Benedict. Bid surprise to me (although this happens second time in two months in the European hotels - may be it is going out completely?). Bad: service in the main restaurant on the first floor the arrival night. Place was empty and there were three of us at the table. No once server (s) came to the table until they were called: seems to be busy talking at the bar area. When bigger group arrived at the table nearby everything became even worse - they would come to another table, but totally ignored us. Spoke to the manager who apparently was serving as well - he was less than apologetic. It took three requests and over 10 minutes just to get dessert menu! Food was good, but $1.00 tip was a result of...My rating for this place came out as average despite the fact that the place seems to be highly rated by other visitors. Great things: rooms are clean, a lot of space, staff is warm and helpful (in general), many choices for meals and free time. Easy check-in and check-out. When internet special provided by meeting planners did not work, hotel provided internet immediately and complementary. Question marks: location is good, you may still walk to downtown in 10-15 minutes, but it is not the same as in some other chains hotels in Prague where you are ALREADY in downtown. Breakfast was great, but they missed eggs Benedict. Bid surprise to me (although this happens second time in two months in the European hotels - may be it is going out completely?). Bad: service in the main restaurant on the first floor the arrival night. Place was empty and there were three of us at the table. No once server (s) came to the table until they were called: seems to be busy talking at the bar area. When bigger group arrived at the table nearby everything became even worse - they would come to another table, but totally ignored us. Spoke to the manager who apparently was serving as well - he was less than apologetic. It took three requests and over 10 minutes just to get dessert menu! Food was good, but $1.00 tip was a result of this service. It is hard to consider hotel to be the top choice when even one of the operations runs so bad and in the presence (and with the participation) of the person responsible.More

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Stayed: January 2013, traveled on business

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Ask EAS21 about Hilton Prague

Thank EAS21

This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

Please allow me to thank you for choosing the Hilton Prague Hotel as your home away from your home.

I was delighted that you have taken the time to post such a detailed feedback about your experience at our property. With your support we are able to monitor our recent performance and evolve to a higher level of professionalism.

It was a pleasure for me that you have pointed out very positively the guest rooms, the service of our team members, the breakfast and the large choice of meals.

However, I was disappointed to read that your stay was marred by the lack of service you have experienced at the Café Bistro restaurant and I would like to sincere apologize if the team members did not perform professionally and paid fully attention to you. In this case I would like to kindly recommend to report the inconvenience to the Duty Manager and we would have been more than happy to follow up on this on the spot.

Please rest assured that all your improvement points have been shared with the team in order to take it as a learning point and improve accordingly.

I would be grateful to welcome you back the next time you’re in Prague, and hopefully allow the Hilton Prague team to make it up to you.

The Hilton at Prague is known to be one of the largest properties of Hilton in Europe. You will be amazed at the sheer size of the hotel. Every floor seems to have a 100 rooms which is large by any standards. This is also the reason why it attracts so many visitors and if you are unfortunately checking in or checking out during the peak morning or evening time then god alone save you from the long waiting queue's that line up the reception.

Now on the stay - I stayed there for 10days and I think it was overall a pleasant stay. The only weird part of the stay was that bathrooms were old styled with two different rooms for WC and another for shower with a tub. Both miniature sized - it would have been better to have a single bathroom.

The hotel has a great bar on the top floor - it attracts nice crowd. Besides that the hotel has huge banquet rooms that are suitable for conferences so the place was always buzzing with people coming for conferences and seminars.

Stayed: December 2012, traveled on business

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Ask VijayT about Hilton Prague

Thank VijayT

This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

Second stay at this property. Simply outstanding in EVERY SINGLE ASPECT. Staff A+, location A+, rooms A+, amenities for Gold/Diamond A+. I just can't say enough good things about this property. The metro is a reasonable walk to/from the hotel (about 300meters). The executive lounge (Shout out to Daniel!) is just the best - EVER. We were upgraded to a junior suite (thanks to Executive Mgmt team!) and really enjoyed the room, the property and the casino in the basement. Executive lounge tip - order your eggs from your table - they prepare to order. AND DEFINITELY TRY THE FRENCH TOAST with a hot chocolate (have to ask for that too... trust me!) <<< Awesome!

Stayed: January 2013, traveled with friends

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Ask milguy11 about Hilton Prague

1 Thank milguy11

This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

I stayed at the hotel for a short 2 nights stay at mid December. Very nice room with plenty of space, clean & comfortable with nice décor & a good bed. Very good breakfast buffet. Staff was friendly and welcoming. Overall a very good stay and at a reasonable price. One down side was noisy guests at the hallway and neighboring rooms so soundproofing could be better.I would certainly stay again at the Hilton

Stayed: December 2012, traveled on business

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Ask Eitam L about Hilton Prague

1 Thank Eitam L

This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

The Hilton in Prague is larger than the Hilton Old Town, and a bit further from the action. Good hotel and facilities generally. The rooms are OK, but with separate bathroom and toilet and the shower over the bath, a bit dated. The water pressure in the shower was pathetic. If you can get access to the executive floor, it is excellent for breakfast, drinks, relaxing, etc.

Stayed: January 2013, traveled on business

Ask Sydney2031 about Hilton Prague

Thank Sydney2031

This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

We stayed in this hotel from Dec 23 till Dec 27 and from Dec 30 till Jan 2. We were family of four ( 2 kids are 11 and 15 years old) and we took Family Guest room. It was enough for our family as we had a queen size bed and sofa bed that was prepared for us upfront. The service was very good and staff was responsive and helpful. Despite of so many customers on those dates, the service level was kept high. Breakfast was very good and when the breakfast restaurant was full, the other restaurants were brought for action and you did not feel uncomfortable. Check-in was quick and helpful. You could watch New Year Party from your room if you did not want to be near the stage. The lobby is enormous and if you want to be alone, it is good place to have your thoughts.

Stayed: December 2012, traveled with family

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Ask JangirBaku about Hilton Prague

1 Thank JangirBaku

This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

Thank you for choosing the Hilton Prague Hotel as your “Home away Home” while travelling to the Czech Republic. Moreover, thank you for a very nice and constructive observation here on the Tripadvisor.

I would like to assure you that I will share your positive comments with the entire team.

This is really great when our guests needs and expectations are met and I believe this is the target for all of us. Furthermore, your feedback is our reward.

Thank you again and I hope we will have the pleasure to nourish you again in the future.

Truly Yours,Martin MusilGuest Relations Manager

Report response as inappropriateThank you. We appreciate your input.

This response is the subjective opinion of the management representative and not of TripAdvisor LLC.