Taco Bell / mobile ordering

I ordered my food online to be picked up at a Taco Bell on pacific st. In Santa Cruz, CA. When I got there to get my food there was a note in the drive-thru saying that they were closed due to illness I saw an employee inside mopping. She saw me at the drive-thru window but she ignored me and disappeared in the back. I waited at the drive-thru She peeked out again . Still I get no interaction. I ended up calling Taco Bell finally a man answers and I told him - - fine, I understand you're closed due to illness however I ordered online and I'm being charge on my debit card - he told me not to worry I wouldn't be charged and I believed him until two days later I realize that I was charged and he straight lied to my face over the phone me sitting in the drivethru for 15 minutes- waiting for just anyone to approach - sick due to illness really didn't matter they shoulda just had a sign saying incompetent workers left for the evening