HarborOne Mortgage is open for business. The health and safety of our customers and our team are of the utmost importance to us in this ever changing COVID-19 environment. Because of that, we are fortunate that our staff is able to work from home and online and ready to assist you with all of your home financing needs.

Attention Customers

HarborOne Mortgage continues to lend to both homebuyers and refinance customers during these unprecedented times. Much of our business can be conducted over the phone or via the internet, however, there may be instances where business is conducted face to face. Home inspections, appraisals and loan closings are a few examples where a face to face may be requested. Below are best practices when you are planning for an in-person meeting:

Confirmation there has been no known exposure to the virus, no overseas travel within 45 days, and no current symptoms indicative of the Coronavirus.

Sanitize surfaces before and after any in person meetings

Do not share pen or other instruments

Agree to be no closer than six feet from anyone

Provide any form of ID, when required, electronically to avoid physical contact

Ask individuals to wash their hands thoroughly prior to meeting

Encourage the use of rubber gloves, if possible

As we navigate through this historic time, you may experience transactional delays due to shelter at home requirements, businesses closures, job interruptions, etc. Please communicate with your HOME Loan Officer if there are any material changes to your circumstances prior to the closing of your home mortgage. Stay safe!

About Eunice DePina

My mission is to provide you with exceptional customer service. As a partner with you in the home financing process, I will provide you with updated market information and a variety of lending programs to meet your individual needs.

In addition, I am committed to keeping you informed throughout the loan process, and am here to answer questions, explain options and eliminate hassles and worry along the way.

I just wanted to write you a note to let you know about the recent experience I had working with Eunice Depina, as the loan originator for the re-finance of my home. From our initial phone call, Eunice was extremely professional and provided me with information in a timely manner. Our re-finance was one that had a few "bumps" along the way as your bank had helped me through a very difficult time with a loan modification. As a result, getting the re-finance, with a good rate and reasonable monthly payments was a challenge. Eunice went above and beyond helping me through this process. Additionally, she was always accessible--even if she was away from her desk or at a meeting, she always let me know when she would be available and was always available exactly when she said she would be! I can't tell you what a pleasure it was working with her; she truly offers a personal face to a nuts and bolts process, gives undivided attention, and exhibits the kind of care and concern you would expect from someone you had known for a long time--and I had never talked to her before our initial phone call! It is so rare these days to experience this level of customer service and personal attention and I commend your bank for hiring employees such as Eunice. - Denise