How we work

Supporting People to Live Good Lives

Our primary aim is to support people to exercise choice and control and enable them to have a happy life through the provision of person-centred care.

Due to recent legislation, the people we support and their families or carers now have more control over how their money is spent and a greater ability to choose the type of support that most suits them. This is known as Self-Directed Support.

Tenants and Service Users Scrutiny Group

This group, called the Hub Group, scrutinizes ARK’s housing and care services and makes recommendations to the Board of Management about what ARK could improve. The Hub Group gives people who receive support or housing the chance to have a say in the decision making and governance within ARK.

This group provides a way to give tenants and service users more influence, and the ability to hold their service providers to account. It is also an opportunity to develop partnership working between tenants, service users and ARK to deliver excellent services.

In 2015 ARK recruited the members of this group and after months of interviews and planning, the ARK Hub Group has finally made it! At the end of 2016 four new members joined the Ark Hub Group, they have a lot of work to do!

If you are an ARK service user or tenant and would like to raise an issue which you would like the Hub Group to consider, or if you are interested in the work of the Hub Group, and would perhaps like to join the Group in future, please contact Kirsty McKenzue at kirsty.mckenzie@arkha.org.uk or phone her at 0131 478 8141.