About Us

We believe in consumer policy and practice that delivers fair outcomes for consumers, and secures the long-term health of our economy and community. Ensuring consumers have confidence when accessing basic goods and services is central to the sustainability of businesses and the operation of markets.

Our approach is reflective of the policy cycle – from issue identification, through to consultation, analysis of policy instruments, recommendation for change and evaluation.

When consumer policy is well researched, evidence-based and effectively implemented, it is best able to deliver positive benefits for everyone in society.