There seems to be a break down when it comes to billing practices. The site implemented a policy of charging $5.00 per account for each late payment. This sounds practicle in practice; however, I began to get billed $5.00 each month when my I had a credit card on file. This has happend for the past two months. I cancelled two accounts but continue to have charges taken out for them. My accounts where quoated at one price but somehow the price charge were more.

CWI have been through some serious changes. When I signed up with them a couple of years ago they were fast, friendly and affordable. Since then they have moved all support to email based (no longer possible to correspond, user must begin a new ticket) and most importantly they have closed essential php functions which enable IPN and other transaction based functions to work on their shared hosting servers. While the servers themselves are often up and running (truly 99%) the price and small amount of space/bandwidth just isn’t worth it anymore.

anon { Customer for less than 3 months}

Would not recommend. Today they did something terrible! Email was down for about 12-15 hours and all email sent to our company during this time is now lost and unrecoverable. Have lost a lot of business due to their incompetency.

I’ve had a dedicated Linux server with CWI since November of 2007. The system becomes unresponsive too frequently so I spoke to the support department but they responded that the problem had to do with the fact that I was using Tomcat as my Servlet container and suggested I move to Resin. I moved to Resin and the same thing happened again. On one occasion the system was down for about 6 hours so I contacted the CEO of the company to alert him of what was happening hoping he would help. Instead of being helpful and he responded with a very despotic email redeeming himself and the company of any wrongdoing. Avoid this company especially when it comes to dedicate server service.

Terrible support, totally incompetent-avoid like the plague. Cannot address even the simplest of questions. They don’t even know how to navigate their own sites.

anonymous { Customer for more than 2 years}

Bad. They were OK several years ago, but then it started going downhill. The servers are still pretty fast and uptime is not bad, but support is just non-existent. You can’t get anyone on the phone, they don’t respond to emails or even “emergency” support tickets.
At one point I had about 15 hosting accounts with them, today I closed the last one… enough is enough! The only thing they seem to do well is charging your credit card regularly – no problem with thet. Avoid them at all costs!!!!