OneDirect, CRM have ability to integrate with any other communication/grievances channels besides Social media (Facebook, Twitter, Instagram) to manage grievance redressal process. In case multi point integration or customization required to meet certain objectives, the same can be done easily.

OneDirect CRM is a useful tool for managing grievances coming through different communication channels. It is a robust tool have capability to listen voices coming from more than 10 sources, including Social Media, email, Third Party Websites, Mobile Apps, Call Center, Chatbots, CPGRAMS etc.

Federal Synergies (India) Private Limited which has now emerged as one of the Leading players in Instrumentation & Engineering Services. We have been working in the area of Water & Power Sector since 1998 through our affiliate, Shanta Colibri India Private Limited.