Metrocare Services (“Metrocare”) values the confidentiality and privacy of the individuals it serves. This notice is to make the community aware of an incident at Metrocare in which information of some individuals served by Metrocare may be impacted.

On September 4, 2018, Metrocare learned an unauthorized third party gained access into some of its employees’ email accounts beginning on August 2, 2018. Metrocare immediately took steps to secure the accounts and began an investigation. The investigation determined the unauthorized access occurred and could not rule out whether emails containing individuals’ information were accessed by the third party. Metrocare determined some individuals’ information was included in the affected email accounts, and may have included individuals’ names, dates of birth, health insurance information, driver’s license information, health information related to services individuals may have received in connection to Metrocare, and in some cases, Social Security numbers.

Metrocare began mailing letters to affected individuals on November 1, 2018. At this time, Metrocare has no indication that any individual’s information has been misused. Out of an abundance of caution, Metrocare offered one year of complimentary identity protection and credit monitoring services to those individuals whose Social Security numbers were contained in the email accounts. Metrocare recommends its individuals review all health care related statements they receive and be alert for any health care services they did not receive or authorize. If there are any services that were not authorized or received, please promptly contact the healthcare provider.

Metrocare regrets any inconvenience or concern this incident may cause to the community. To help prevent something like this from happening in the future, Metrocare is taking steps to add additional security measures to its current information technology infrastructure, including strengthening the security of its e-mail system, and providing additional information security training to its employees. Metrocare has established a dedicated call center at 1-833-228-5722 (toll-free) that is available Monday through Friday, from 8:00 a.m. to 5:00 p.m., Central Time, to answer questions the community members may have regarding this incident.