We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Poor customer Service! Should not be in business!

My experience with the hotel attendant was awful! I booked the room through tripadvisor and I called to cancel my reservation because of an emergency. The first attendant told me he was busy answering other callers and and he could not assist me so he suggested that I call back in 10 minutes. I asked why would he pick up if he was too busy to assist me and he told me he would call me back. I waited for almost an hour but no return call. I called back and another attendant told me that he would charge me the entire 1 night stay for cancelling and if it was due to a death, he would need the death certificate. I informed him that his website states that there is no cancellation fee if cancel within the allotted amount of time. He told me he had no control with what was on the website because I did not call in and book the room. I lost my money but gained experience in waiting until the last moment to book a room and end up with a hotel with low ratings!More

Show less

Date of stay: October 2015

Room tip: Look at the ratings first!

Trip type: Travelled with friends

Sleep Quality

Rooms

Service

Ask Evelyn B about Quality Inn Coliseum

Thank Evelyn B

This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

My fault...I read the bad reviews, but didn't have a choice. I took a chance and I will never do that again! Very uncomfortable all the way around. I think this place had water damage. DONT GO IN STAIRWELL!! Its scary and filthy. Bathroom dirty, mattress very uncomfortable, burn holes in coverlet, hair everywhere.

Date of stay: October 2015

Trip type: Travelled on business

Value

Sleep Quality

Service

Ask Melanie W about Quality Inn Coliseum

Thank Melanie W

This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

This hotel is deplorable! The room smelled so bad. The refrigerator door was hanging off. One of the bed pillows has dried blood all over it! There were burn holes in the bed spread and sheets. There was a set of false eyelashes on top of the head board so dusty that they looked like a dead spider! There were burn marks on the vanity & toilet seat. There was writing on the wall over top of one of the beds. The back plate of the light fixture between the beds was so caked with dirt you could scrap it off with pen or sharp instrument.I emailed Choice hotels about these conditions but never received a satisfactory response from them. I was told they don't manage the properties but they are supposed to be kept up to a standard that Choice has set!! MAJOR FAIL HERE!!

Date of stay: October 2015

Trip type: Travelled with family

>

>

>

>

Ask burniechick about Quality Inn Coliseum

1 Thank burniechick

This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

My experience at this hotel was everything I could have I hope for...The thing I noticed was that when I entered the building I was greeted with a smile ....The staff were polite, the lobby was very trendy and smelled extremely good....The property was clean and the room that they choose for me was spotless and also smelled very good...IF YOU ARE IN THE ARE AND LOOK FOR A NICE PLACE FOR A DECENT PRICE.....THIS IS THE BANG FOR YOUR BUCK!!!!

Room tip: 5th floor suits gives you a view og the entire city

Date of stay: September 2015

Trip type: Travelled on business

Value

Location

Service

Ask clarence m about Quality Inn Coliseum

Thank clarence m

This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

QualityINN_WS, General Manager at Quality Inn Coliseum, responded to this reviewResponded September 13, 2015

On behalf of our hotel staff, I am writing to let you know how delighted we were to receive your kind words of praise during your recent stay at the Quality Inn

Given the very nature of the hotel business, the hours are long and demanding. Day or night, good service depends upon people willing to give their very best at all times. That's why it's truly rewarding when a guest recognizes our staff’s efforts, and takes the time to say thank you.

We accommodate many guests each evening, and we strive to make their night's stay a satisfying one. The principal goal of our hotel is to provide dependable service to all of our guests at reasonable prices. But, it's only through their eyes that we can accurately assess the quality of the accommodations and services we provide.

Again, let me thank you for your kind words. We're committed to total guest satisfaction, and we look forward to your next visit.

Report response as inappropriateThank you. We appreciate your input.

This response is the subjective opinion of the management representative and not of TripAdvisor LLC

This place looks like it hasn't been renovated since about 1980. I noticed a live roach crawling through the lobby. My room wasn't any better- old, smelly, outdated. They only give you two towels and if you ask for extras, they give you some that have been dyed pink. I requested an extra blanket and the manager told me I didn't need one and he didn't think they had any. Never again!

Date of stay: July 2015

Trip type: Travelled on business

Ask curlsaremorefun about Quality Inn Coliseum

Thank curlsaremorefun

This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

I picked this hotel coming through West Virginia and thought it would be a great hotel. Check in was quick. Room was ok for the price. The hotel was very busy with some reunion or church event going on. Kids were running down the halls until late at night. Went down for breakfast and there was no room to sit and they couldn't keep the food coming fast enough so we didn't eat. Just checked out and left. Won't stay there again with all the other hotels available. Very disappointed.

Date of stay: July 2015

Trip type: Travelled as a couple

Value

Sleep Quality

Service

Ask smac90 about Quality Inn Coliseum

Thank smac90

This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

QualityINN_WS, General Manager at Quality Inn Coliseum, responded to this reviewResponded July 6, 2015

Thank you for staying with us during the July 4th Weekend. I am sorry for the misunderstanding of the breakfast but for the convenience of our guest we have posted breakfast timing in the lobby as soon as you enter. Also I apologize for the wait during check in but we normally do have 2 people at the front desk especially during the evening shift but because we had a big group in house it was slightly busier then usual.

Report response as inappropriateThank you. We appreciate your input.

This response is the subjective opinion of the management representative and not of TripAdvisor LLC