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The Future of Government-Citizen Interaction

The concepts of collaboration and location-based service--popular with wikis, social media, and advertising--are also changing a notoriously strenuous process: interaction between local governments and citizens. Governments can clarify their procedures and encourage citizen input through platforms that support communication, location-based responses, and widespread distribution of information. Citizens can more effectively create change in their communities by offering ideas and discussing issues with their local government and with each other. PublicStuff, for example, utilizes users’ locations and input to pinpoint issues, facilitate review, and ensure resolution. The goal is to transform a previously isolated experience into a connective exchange of information that leads to real world results. In the future, collaborative and location based experiences are going to increase in impact through products such as Google Glass, the iWatch, and other innovative developments in technology.