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Topic Review (Newest First)

12-14-2012 06:30 PM

LS14EVR

Quote:

Originally Posted by FordCustomerService

Thanks for the update, TehMark! I'm so glad that everything is repaired. If you need anything in the future, I'm just a PM away.

Crystal

Holy Cow! Wish I would have known you were on here when I was going round and round with LASCO FORD in Fenton MI. Terrible Dealer. Now my 10 is out of warrenty, but still good to know you are here helping out!

Oh, and yeah, why can't Ford get a headliner in these things not to rattle. I'm probably going to be pulling mine soon to fix the rattles, and suncreen on moonroof. Sunscreen came off track due to me hitting it so often to stop rattles. Amazing thing was, once it was off the track it didn't rattle anymore! lol.

11-14-2012 01:10 PM

FordService

Quote:

Originally Posted by TehMark

Well I'm fixed finally. There was a sensor that had become disconnected. They replaced the trim pieces that were damaged as well. The guy who I asked at the counter didn't know all that was involved in the kit for the headliner though. The tech that ordered the stuff was busy doing stuff or I would have bugged him.

Thanks for the update, TehMark! I'm so glad that everything is repaired. If you need anything in the future, I'm just a PM away.

Crystal

11-14-2012 12:23 PM

TehMark

Well I'm fixed finally. There was a sensor that had become disconnected. They replaced the trim pieces that were damaged as well. The guy who I asked at the counter didn't know all that was involved in the kit for the headliner though. The tech that ordered the stuff was busy doing stuff or I would have bugged him.

11-14-2012 09:30 AM

FordService

Quote:

Originally Posted by TehMark

I'll see if my dealer knows what the "kit" is. I'll give them a chance to fix their mistake and contact customer service if things go poorly on that front.

Sounds good, TehMark. I'm always just a PM away if you need anything.

Quote:

Originally Posted by Some Guy From NY

I really cannot believe the incompetence of dealers. I had my own issues when having my steering rack replaced. Had to go back multiple times and then eventually had to go to a DIFFERENT dealer to fix the mistakes of the first one. It sucks our cars have so many problems..and that our service departments usually end up making it WORSE. Or we get the now infamous line, "It is normal operation" according to them.

Hi Some Guy From NY,

I know that multiple service visits can be frustrating. Please feel free to reach out to me if you need any assistance; I'm happy to see how I can help.

Thanks,
Crystal

11-13-2012 06:31 PM

Some Guy From NY

I really cannot believe the incompetence of dealers. I had my own issues when having my steering rack replaced. Had to go back multiple times and then eventually had to go to a DIFFERENT dealer to fix the mistakes of the first one. It sucks our cars have so many problems..and that our service departments usually end up making it WORSE. Or we get the now infamous line, "It is normal operation" according to them.

11-13-2012 05:44 PM

TehMark

I'll see if my dealer knows what the "kit" is. I'll give them a chance to fix their mistake and contact customer service if things go poorly on that front.

11-13-2012 01:19 PM

FordService

Quote:

Originally Posted by TehMark

Well, here is an update. I did get a new headliner btw.

Took my car in Saturday at 8AM. Dealer called at 4PM and said it was ready but they broke some parts in the back so they would be ordering new trim pieces to fix that. I get there and they are having trouble with the Intelligent Access. They were trying to reprogram my key, replace the battery, you name it. Somehow in replacing my headliner (which looks good again Yay!) they completely disabled the ability for my car to sense the key fob. The lock and unlock buttons don't work even. It was 5PM on Saturday so they gave me my crippled car and sent me on my way.

So for now I'm taking apart my fob every time I want to get in my car. The thing they don't tell you is that you have ~10 seconds to start your car before the thing goes totally crazy with its car alarm. So 10 seconds from unlocking the door to get into your vehicle, reassemble your fob, jam the sucker into your steering column, hit the brake, and then the start button. I've given up on reassembling the key fob as a step.

All I know is that if they rip out my headliner they better put yet another new one in to replace it or I'll be at square one. Maybe I'll try the dealer 5 minutes from my house in the future instead of the one where I bought the car. haha

Hi TehMark,

Thanks for updating us on the progress of your Focus. I'm still happy to jump in here and escalate your case; just send me a PM with your VIN, dealer, mileage, daytime phone number, and full name. I'll get your regional customer service manager involved and they'll collaborate with your dealer (or a new dealer, if you'd prefer to get a second opinion) to get your concerns resolved.

Let me know if you have any other questions or concerns.

Thanks!
Crystal

11-13-2012 12:15 PM

Shorty Long

my headliner is coming apart at the front of my moonroof. my dealer looked at it and ordered a "kit." does anyone know exactly what the repair kit consists of? the tech i spoke with wasn't too sure.

11-13-2012 10:20 AM

TehMark

Well, here is an update. I did get a new headliner btw.

Took my car in Saturday at 8AM. Dealer called at 4PM and said it was ready but they broke some parts in the back so they would be ordering new trim pieces to fix that. I get there and they are having trouble with the Intelligent Access. They were trying to reprogram my key, replace the battery, you name it. Somehow in replacing my headliner (which looks good again Yay!) they completely disabled the ability for my car to sense the key fob. The lock and unlock buttons don't work even. It was 5PM on Saturday so they gave me my crippled car and sent me on my way.

So for now I'm taking apart my fob every time I want to get in my car. The thing they don't tell you is that you have ~10 seconds to start your car before the thing goes totally crazy with its car alarm. So 10 seconds from unlocking the door to get into your vehicle, reassemble your fob, jam the sucker into your steering column, hit the brake, and then the start button. I've given up on reassembling the key fob as a step.

All I know is that if they rip out my headliner they better put yet another new one in to replace it or I'll be at square one. Maybe I'll try the dealer 5 minutes from my house in the future instead of the one where I bought the car. haha

11-01-2012 09:28 AM

FordService

Quote:

Originally Posted by TehMark

Backstory:...So now my headliner is slowing falling down. It rattles like crazy because of glue losing contact and hitting against metal. They will most certainly have to rip the headliner out again. My fear is that the headliner will look like total crap once it is installed for the 3rd time.

Should my dealer just order a new headliner or am I being stupid? Going to take it in this weekend for 15k maintenance so was hoping to get a few opinions.

Hi TehMark,

I want to step in here and get your case escalated to your region's customer service manager. They'll reach out to your dealership and make sure your headliner concerns are promptly addressed. Please send me a VIN with your VIN, dealer, mileage, full name, and daytime phone number; I'll get on the case.

Thanks,
Crystal

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