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The 3 Best Customer Experience Infographics

Thanks to the Internet and social media, it’s never been easier for your customers to share their praise – and their complaints – about your organization. All of which can have a dramatic influence on your future prospects.

1. The State of Customer Service

Customers want a good customer experience! So much so that, according to Click Software, 60% of consumers will often pay more for it.

2. Customer Experience Expectations

This telecom-centric infographic from Teletech underscores a point we’re keen to share: 72% of customers prefer to speak with a live person.

You can’t beat the voice channel when it matters most.

3. The Ultimate Customer Experience

Looking for a reason to improve your customer service? According to Monetate: 73% of customers would purchase more if they had a superior customer experience, while 89% would stop doing business with a company after a negative experience.

If you like these, don’t forget to download our free report, Top 10 Customer Experience Trends for 2013. Enjoy!

3 comments on “The 3 Best Customer Experience Infographics”

I find it interesting that so few customers except social feedback. I assume it is very much industry dependent but you'd think that more people would expect some kind of response, even just a generic "we hear you" message. I feel like those numbers are going to shift dramatically in the coming years.

These infographics display a truth in business today- the customer has all of the power! You need to provide a great customer experience at every touchpoint. If you don't, word will travel fast and your reputation will be damaged.