Food and Food Premises Complaints

Castle Point Borough Council investigate food and food premises complaints as part of its role to protect public health.

We will only investigate complaints about food premises, which relate to food safety. They include:

People smoking in kitchens, storerooms or preparation rooms

Pets or animals in kitchens, storerooms or preparation rooms

Sightings of vermin or pests on food premises

Poor levels of cleanliness in kitchens, storerooms or preparation rooms

Poor food handling practices.

We do accept anonymous complaints but use our discretion to take or not to take action based on relevant risk criteria. If you do leave your details we guarantee that they will be kept confidential. However, you may be asked to make a witness statement if your complaint results in legal action being taken against the premises.

Food premises have a legal duty to only sell food that complies with food safety requirements.. If you buy food and find a problem with it contact Environmental Health Services to discuss action that can/cannot be taken.

We can deal with:

Food which may have caused food poisoning or has become contaminated.

Mouldy food.

Food which has past its 'use by' date.

We cant deal with:

Food purchased outside of the district, we will arrange for the food complaint to be transferred to the relevant enforcing authority.

Any claims for compensation or refunds. This is a matter between the complainant and the retailer or manufacturer.

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