Years ago I worked in a call center for a home health services company. Most of my calls were the "I've fallen and I can't get up" deal. But since it was a home health services company we did more than just those types of calls. However, the system was set up so when those devices were used for a call, our screens would show their name,age, address, phone numbers for closest family members and friends, local fire, ambulance and police. Plus, a tab to the page with their medical problems and history.

One day I'm there, and I had the weekend shift, which meant that I worked alone, which came with the bonus of not having the boss within ear shot, so I could get away with saying things that everyone else couldn't. This one call comes through, the screen says it's a person who's 105 years old. The caller is in tears. Apparently it's the client's grand daughter, calling by accident. She accidentally hit the device while cleaning up the woman's home following what was a very recent death. She instantly yells at me because I see a screen pop up with the client's name on it, no notice that she's dead, so I ask for the client by name, which pisses off the client's grand daughter, so she yells at me for it. While yelling at me, she tells me that less than a week prior the client/her grandmother died suddenly and unexpectedly. So I tell her that I'll go ahead a schedule that disconnection and make arrangements to take back our device. She yells at me for wanting to take back company property and makes the comment how broken up she is that her young grandmother who was so healthy and active suddenly died. I clicked over to the medical history tab and said "Healthy, active and suddenly died??? She was 105 years old! Her medical history is four pages long. How was her death any form of a surprise?"

Thankfully, given that the client was dead and the complaint against me was from a grieving family member following the client's recent death who started by yelling at me when she accidentally pressed the button but accused me of calling, the complaint never stuck.

Once backed up a computer at a hospital where the only file the woman actually cared about was a massive .doc file. Which she said was a manual on how to do her job. She was 73. She explained that she intended to work until she couldn't do it anymore and then, there was that manual for whoever they got to replace her.

/CSB

Oh, I really hope it's a thousand pages of BET YOU FARKERS APPRECIATE THE WORK I DID NOW, EH? GOOD LUCK FIGURING IT OUT YA BASTIDS.