Listening is not the same as
hearing! This point can not be stressed enough. Hearing is the
objective process of reciving auditory data. Listening is much
more, it is the subjective process that involves the
interpretation of many sensory cues in order to understand what
another person is trying to communicate.

Robert Bolton, offers three
"clusters" of skills that are involved in listening.
These broad clustres are Attending Skills, Following Skills, and
Reflecting Skills.

To learn more about each of
these skill clusters click on their Link in the following chart;