A unified solution to offer multi-channel customer support and manage events effectively. Enable easy access of common knowledge to ensure your customers find the relevant answers. Make your agents deliver lightning-fast issue resolution with the help of an intelligent inbox and robust automation tools. Gain insight using the helpdesk and make smarter decisions.

A single support window for multiple channels

Funnel all your customer conversations from multiple platforms onto a single support inbox.
Provide accessibility to customers and clarity to your support agents.

Phone

Social Media

Live Chat

Email

Resolve issues faster

Automated Processes

Dealing with the same issue over and over
again can become monotonous. Setup a
trigger-based workflow and template
responses to avoid wasting time on
frequently received queries.

Easy Information

Let your agents dive into the required
information at any time for solving
complex queries. Proactively know the
important details of your customer
while engaging with them.

Bulk Actions

Sort, assign, resolve or delete multiple
tickets in a single step. Improve your
agents’ productivity with bulk actions
and focus on delivering solutions.

Categorize and Prioritize

Organize your tickets using tags and folders
to ensure a clutter-free inbox. Set different
priorities for each ticket so that your agents
can start working on issues that require
immediate attention.

Merge Tickets

Find yourself bombarded with the same
issue multiple times? Merge similar
tickets onto a single thread to improve
your agents’ productivity.

Escalation & Alerts

With SLAs and an escalation matrix in place,
get alerts for unattended issues and
auto-escalate urgent events to the
senior managers.

Support Reporting

Move beyond the traditional reporting metrics, and
gain insights into your helpdesk ticket creation with
reporting. Polish your customer interactions and cut
down on ticket volume using the data procured.

LET'S HAVE A CONVERSATION

Leverage customer service platform with an online destination for 24/7 support to help your customers answer their own questions. With Kapdesk Help Center you can create a knowledge database, and customer portal that fits in seamlessly with your brand in a matter of moments.
Kapdesk streamlines your support infrastructure with real time features like ticket views, prompters and necessary automations. This helps you deliver better customer service and relevant, to the point conversations.