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Abstract:

Various aspects of the disclosure relate to configuring and providing
policies that manage execution of mobile applications. In some
embodiments, a user interface may be generated that allows an IT
administrator or other operator to set, change and/or add to policy
settings. The policy settings can be formatted into a policy file and be
made available for download to a mobile device, such as via an
application store or to be pushed to the mobile device as part of a data
push service. The mobile device, based on the various settings included
in the policy file, may perform various actions to enforce the security
constraints that are represented by the policy. The various settings that
can be included in a policy are numerous and some examples and variations
thereof are described in connection with the example embodiments
discussed herein.

Claims:

1. A method, comprising: displaying, by one or more computing devices, a
user interface that displays one or more policy settings for a managed
application that is to be made available for download to a mobile device,
wherein each of the one or more policy settings provides a constraint to
be enforced by the mobile device prior to the managed application being
provided access to at least one resource that is accessible through an
access gateway; receiving input via the user interface that creates or
modifies a user authorization or user identification setting of the one
or more policy settings, wherein the user authorization or user
identification setting specifies a condition for authorizing or
identifying a user in connection with the managed application being
provided access to said at least one resource; producing a policy file
for the managed application that includes the user authorization or user
identification setting; and providing the policy file such that the
policy is available for download to the mobile device.

2. The method of claim 1, wherein the policy file is an Extensible Markup
Language (XML) file or a JavaScript Object Notation (JSON) file, and
wherein the policy file includes one or more key/value pairs organized as
a dictionary, wherein one key/value pair of the one or more key/value
pairs corresponds to the user authorization or user identification
setting.

3. The method of claim 1, wherein the user authorization or user
identification setting includes a setting group or category identifier; a
setting dictionary name; a setting type; a range of possible setting
values; a default setting value; a setting friendly name string; a
setting unit display string; and a help text string.

4. The method of claim 1, wherein the user authorization or user
identification setting includes data specifying a ticket that is
configured to provide authorization to create an application specific
virtual private network (VPN) tunnel with the access gateway without
requiring the user to provide credentials; and wherein the user interface
is configured to accept input specifying the ticket.

5. The method of claim 4, wherein the user authorization or user
identification setting includes an expiration period for the ticket; and
wherein the user interface is configured to accept input specifying the
expiration period for the ticket.

6. The method of claim 1, wherein the user authorization or user
identification setting includes data specifying a manner in which the
user is to log-on; and wherein the user interface is configured to accept
input specifying the manner in which the user is to log-on.

7. The method of claim 1, wherein the user authorization or user
identification setting includes a certificate that is usable by the
mobile device when responding to certificate challenges; and wherein the
user interface is configured to accept input specifying the certificate.

8. The method of claim 1, wherein the user authorization or user
identification setting includes data specifying one or more conditions
that must be satisfied by the mobile device in order for the mobile
device to provide the user with single-sign on (SSO) functionality for
authenticating the user with the access gateway.

9. The method of claim 8, wherein the one or more conditions includes a
location of the mobile device or an install of another application on the
mobile device.

10. The method of claim 1, further comprising: receiving additional input
specifying one or more additional policy settings, wherein said one or
more additional policy settings includes an additional user authorization
or user identification setting that specifies a constraint different from
the one or more constraints that are specified by the user authorization
or user identification setting; producing an additional policy file for
the managed application that includes the one or more additional policy
settings, wherein the additional policy file is assigned to a first user
role; and providing said additional policy file for download in
accordance with a requesting user that is assigned the first user role;
wherein the policy file is assigned to a second user role different from
the first user role.

11. The method of claim 1, wherein the providing the policy file includes
publishing the policy file to an application store that also publishes
the managed application.

12. The method of claim 1, wherein providing the policy file includes
pushing the policy file to the mobile device based on the mobile device
being registered with a push service.

13. An apparatus, comprising: at least one processor; and memory storing
executable instructions configured to, when executed by the at least one
processor, cause the apparatus to: display a user interface that displays
one or more policy settings for a managed application that is to be made
available for download to a mobile device, wherein each of the one or
more policy settings provides a constraint to be enforced by the mobile
device prior to the managed application being provided access to at least
one resource that is accessible through an access gateway; receive input
via the user interface that creates or modifies a user authorization or
user identification setting of the one or more policy settings, wherein
the user authorization or user identification setting specifies a
condition for authorizing or identifying a user in connection with the
managed application being provided access to said at least one resource;
produce a policy file for the managed application that includes the user
authorization or user identification setting; and provide the policy file
such that the policy is available for download to the mobile device.

14. The apparatus of claim 13, wherein the policy file is an Extensible
Markup Language (XML) file or a JavaScript Object Notation (JSON) file,
and wherein the policy file includes one or more key/value pairs
organized as a dictionary, wherein one key/value pair of the one or more
key/value pairs corresponds to the user authorization or user
identification setting.

15. The apparatus of claim 13, wherein the user authorization or user
identification setting includes a setting group or category identifier; a
setting dictionary name; a setting type; a range of possible setting
values; a default setting value; a setting friendly name string; a
setting unit display string; and a help text string.

16. The apparatus of claim 13, wherein the user authorization or user
identification setting includes data specifying a ticket that is
configured to provide authorization to create an application specific
virtual private network (VPN) tunnel with the access gateway without
requiring the user to provide credentials; and wherein the user interface
is configured to accept input specifying the ticket.

17. The apparatus of claim 16, wherein the user authorization or user
identification setting includes an expiration period for the ticket; and
wherein the user interface is configured to accept input specifying the
expiration period for the ticket.

18. The apparatus of claim 13, wherein the user authorization or user
identification setting includes data specifying a manner in which the
user is to log-on; and wherein the user interface is configured to accept
input specifying the manner in which the user is to log-on.

19. The apparatus of claim 13, wherein the user authorization or user
identification setting includes a certificate that is usable by the
mobile device when responding to certificate challenges; and wherein the
user interface is configured to accept input specifying the certificate.

20. One or more non-transitory computer-readable media storing
instructions configured to, when executed, cause at least one computing
device to: display a user interface that displays one or more policy
settings for a managed application that is to be made available for
download to a mobile device, wherein each of the one or more policy
settings provides a constraint to be enforced by the mobile device prior
to the managed application being provided access to at least one resource
that is accessible through an access gateway; receive input via the user
interface that creates or modifies a user authorization or user
identification setting of the one or more policy settings, wherein the
user authorization or user identification setting specifies a condition
for authorizing or identifying a user in connection with the managed
application being provided access to said at least one resource; produce
a policy file for the managed application that includes the user
authorization or user identification setting; and provide the policy file
such that the policy is available for download to the mobile device.

[0002] Each of the above-mentioned patent applications is incorporated by
reference herein in its entirety.

BACKGROUND

[0003] Aspects of the disclosure relate to computer hardware and software.
In particular, one or more aspects of the disclosure generally relate to
computer hardware and software for providing an enterprise application
store.

[0004] Increasingly, corporations and other organizations are providing
and/or otherwise enabling their employees and other associates with
mobile devices, such as smart phones, tablet computers, and other mobile
computing devices. As these devices continue to grow in popularity and
provide an increasing number of functions, many organizations may wish to
place certain controls on how these devices can be used, what resources
these devices can access, and how the applications running on these
devices can interact with other resources.

SUMMARY

[0005] Aspects of the disclosure provide more efficient, effective,
functional, and convenient ways of controlling how mobile devices can be
used, what resources mobile devices can access, and how the applications
running on these devices can interact with other resources. In
particular, in one or more embodiments discussed in greater detail below,
an enterprise application store may be implemented that can provide these
and features.

[0006] Various aspects of the disclosure relate to configuring and
providing one or more policies that can be used by a mobile to manage or
constrain the execution of a mobile application (also referred herein as
a managed application). In particular, some embodiments of this
disclosure relate to systems, one or more apparatuses and one or more
computing devices that are configured to perform various methods for
configuring and providing the policies. For example, one or more
computing devices may display a user interface that displays one or more
policy settings for a managed application that is to be made available
for download to a mobile device. Each of the one or more policy settings
may provide a constraint to be enforced by the mobile device prior to the
managed application being provided access to at least one resource that
is accessible through an access gateway. The one or more computing
devices may also receive input via the user interface that modifies the
one or more policy settings, which can result in one or more modified
policy settings. The one or more computing devices may further produce a
policy file for the managed application that includes the one or more
modified policy settings and provide the policy file such that the policy
is available for download to the mobile device. The various settings that
can be included in a policy are numerous and some examples and variations
thereof are described in connection with the example embodiments
discussed herein.

[0007] These features, along with many others, are discussed in greater
detail below.

BRIEF DESCRIPTION OF THE DRAWINGS

[0008] The present disclosure is illustrated by way of example and not
limited in the accompanying figures in which like reference numerals
indicate similar elements and in which:

[0009] FIG. 1 depicts an illustrative computer system architecture that
may be used in accordance with one or more aspects of the disclosure.

[0010] FIG. 2 depicts an illustrative remote-access system architecture
that may be used in accordance with various aspects of the disclosure.

[0011]FIG. 3 depicts an illustrative virtualized (hypervisor) system
architecture that may be used in accordance one or more aspects of the
disclosure.

[0012] FIG. 4 depicts an illustrative cloud-based system architecture that
may be used in accordance various aspects of the disclosure.

[0013] FIG. 5 depicts an illustrative enterprise mobility management
system that may be used in accordance with one or more aspects of the
disclosure.

[0014] FIG. 6 depicts another illustrative enterprise mobility management
system that may be used in accordance with various aspects of the
disclosure.

[0015] FIG. 7 illustrates an example method for configuring a policy for a
managed application in accordance with one or more aspects of the
disclosure.

[0016] FIG. 8 illustrates an example environment in which various policies
may be configured in accordance with one or more aspects described
herein.

[0017] FIG. 9 illustrates an example method for configuring and providing
a policy that includes a setting to delete data in accordance with
various aspects of the disclosure.

[0018] FIG. 10 illustrates an example method for configuring and providing
a policy that includes one or more settings for managing execution of a
managed application in accordance with one or more aspects of the
disclosure.

[0019] FIG. 11 illustrates an example method for configuring and providing
a policy that includes one or more settings related to user
authentication and/or user identification in accordance with various
aspects described herein.

[0020] FIGS. 12A-12J illustrate example user interfaces that can be used
to configure one or more policies in accordance with various aspects
described herein.

DETAILED DESCRIPTION

[0021] In the following description of the various embodiments, reference
is made to the accompanying drawings identified above and which form a
part hereof, and in which is shown by way of illustration various
embodiments in which aspects described herein may be practiced. It is to
be understood that other embodiments may be utilized and structural and
functional modifications may be made without departing from the scope
described herein. Various aspects are capable of other embodiments and of
being practiced or being carried out in various different ways.

[0022] As a general introduction to the subject matter described in more
detail below, various aspects of the disclosure relate to configuring and
providing policies that manage execution of mobile applications. In some
embodiments, a user interface may be generated that allows an IT
administrator or other operator to set, change and/or add to policy
settings. The policy settings can be formatted into a policy file, such
as an Extensible Markup Language file (XML file), and be made available
for download to a mobile device. The mobile device, based on the various
settings included in the policy file, may perform various actions to
enforce the security constraints that are represented by the policy. The
various settings that can be included in a policy are numerous and some
examples and variations thereof are described in connection with the
example embodiments discussed herein.

[0023] It is to be understood that the phraseology and terminology used
herein are for the purpose of description and should not be regarded as
limiting. Rather, the phrases and terms used herein are to be given their
broadest interpretation and meaning. The use of "including" and
"comprising" and variations thereof is meant to encompass the items
listed thereafter and equivalents thereof as well as additional items and
equivalents thereof. The use of the terms "mounted," "connected,"
"coupled," "positioned," "engaged" and similar terms, is meant to include
both direct and indirect mounting, connecting, coupling, positioning and
engaging.

[0024] Computing Architecture

[0025] Computer software, hardware, and networks may be utilized in a
variety of different system environments, including standalone,
networked, remote-access (aka, remote desktop), virtualized, and/or
cloud-based environments, among others. FIG. 1 illustrates one example of
a system architecture and data processing device that may be used to
implement one or more illustrative aspects described herein in a
standalone and/or networked environment. Various network nodes 103, 105,
107, and 109 may be interconnected via a wide area network (WAN) 101,
such as the Internet. Other networks may also or alternatively be used,
including private intranets, corporate networks, LANs, metropolitan area
networks (MAN) wireless networks, personal networks (PAN), and the like.
Network 101 is for illustration purposes and may be replaced with fewer
or additional computer networks. A local area network (LAN) may have one
or more of any known LAN topology and may use one or more of a variety of
different protocols, such as Ethernet. Devices 103, 105, 107, 109 and
other devices (not shown) may be connected to one or more of the networks
via twisted pair wires, coaxial cable, fiber optics, radio waves or other
communication media.

[0026] The term "network" as used herein and depicted in the drawings
refers not only to systems in which remote storage devices are coupled
together via one or more communication paths, but also to stand-alone
devices that may be coupled, from time to time, to such systems that have
storage capability. Consequently, the term "network" includes not only a
"physical network" but also a "content network," which is comprised of
the data--attributable to a single entity--which resides across all
physical networks.

[0027] The components may include data server 103, web server 105, and
client computers 107, 109. Data server 103 provides overall access,
control and administration of databases and control software for
performing one or more illustrative aspects describe herein. Data server
103 may be connected to web server 105 through which users interact with
and obtain data as requested. Alternatively, data server 103 may act as a
web server itself and be directly connected to the Internet. Data server
103 may be connected to web server 105 through the network 101 (e.g., the
Internet), via direct or indirect connection, or via some other network.
Users may interact with the data server 103 using remote computers 107,
109, e.g., using a web browser to connect to the data server 103 via one
or more externally exposed web sites hosted by web server 105. Client
computers 107, 109 may be used in concert with data server 103 to access
data stored therein, or may be used for other purposes. For example, from
client device 107 a user may access web server 105 using an Internet
browser, as is known in the art, or by executing a software application
that communicates with web server 105 and/or data server 103 over a
computer network (such as the Internet).

[0028] Servers and applications may be combined on the same physical
machines, and retain separate virtual or logical addresses, or may reside
on separate physical machines. FIG. 1 illustrates just one example of a
network architecture that may be used, and those of skill in the art will
appreciate that the specific network architecture and data processing
devices used may vary, and are secondary to the functionality that they
provide, as further described herein. For example, services provided by
web server 105 and data server 103 may be combined on a single server.

[0029] Each component 103, 105, 107, 109 may be any type of known
computer, server, or data processing device. Data server 103, e.g., may
include a processor 111 controlling overall operation of the rate server
103. Data server 103 may further include RAM 113, ROM 115, network
interface 117, input/output interfaces 119 (e.g., keyboard, mouse,
display, printer, etc.), and memory 121. I/O 119 may include a variety of
interface units and drives for reading, writing, displaying, and/or
printing data or files. Memory 121 may further store operating system
software 123 for controlling overall operation of the data processing
device 103, control logic 125 for instructing data server 103 to perform
aspects described herein, and other application software 127 providing
secondary, support, and/or other functionality which may or might not be
used in conjunction with aspects described herein. The control logic may
also be referred to herein as the data server software 125. Functionality
of the data server software may refer to operations or decisions made
automatically based on rules coded into the control logic, made manually
by a user providing input into the system, and/or a combination of
automatic processing based on user input (e.g., queries, data updates,
etc.).

[0030] Memory 121 may also store data used in performance of one or more
aspects described herein, including a first database 129 and a second
database 131. In some embodiments, the first database may include the
second database (e.g., as a separate table, report, etc.). That is, the
information can be stored in a single database, or separated into
different logical, virtual, or physical databases, depending on system
design. Devices 105, 107, 109 may have similar or different architecture
as described with respect to device 103. Those of skill in the art will
appreciate that the functionality of data processing device 103 (or
device 105, 107, 109) as described herein may be spread across multiple
data processing devices, for example, to distribute processing load
across multiple computers, to segregate transactions based on geographic
location, user access level, quality of service (QoS), etc.

[0031] One or more aspects may be embodied in computer-usable or readable
data and/or computer-executable instructions, such as in one or more
program modules, executed by one or more computers or other devices as
described herein. Generally, program modules include routines, programs,
objects, components, data structures, etc. that perform particular tasks
or implement particular abstract data types when executed by a processor
in a computer or other device. The modules may be written in a source
code programming language that is subsequently compiled for execution, or
may be written in a scripting language such as (but not limited to) HTML
or XML. The computer executable instructions may be stored on a computer
readable medium such as a nonvolatile storage device. Any suitable
computer readable storage media may be utilized, including hard disks,
CD-ROMs, optical storage devices, magnetic storage devices, and/or any
combination thereof. In addition, various transmission (non-storage)
media representing data or events as described herein may be transferred
between a source and a destination in the form of electromagnetic waves
traveling through signal-conducting media such as metal wires, optical
fibers, and/or wireless transmission media (e.g., air and/or space).
Various aspects described herein may be embodied as a method, a data
processing system, or a computer program product. Therefore, various
functionalities may be embodied in whole or in part in software, firmware
and/or hardware or hardware equivalents such as integrated circuits,
field programmable gate arrays (FPGA), and the like. Particular data
structures may be used to more effectively implement one or more aspects
described herein, and such data structures are contemplated within the
scope of computer executable instructions and computer-usable data
described herein.

[0032] With further reference to FIG. 2, one or more aspects described
herein may be implemented in a remote-access environment. FIG. 2 depicts
an example system architecture including a generic computing device 201
in an illustrative computing environment 200 that may be used according
to one or more illustrative aspects described herein. Generic computing
device 201 may be used as a server 206a in a single-server or
multi-server desktop virtualization system (e.g., a remote access or
cloud system) configured to provide virtual machines for client access
devices. The generic computing device 201 may have a processor 203 for
controlling overall operation of the server and its associated
components, including random access memory (RAM) 205, read-only memory
(ROM) 207, input/output (I/O) module 209, and memory 215.

[0033] I/O module 209 may include a mouse, keypad, touch screen, scanner,
optical reader, and/or stylus (or other input device(s)) through which a
user of generic computing device 201 may provide input, and may also
include one or more of a speaker for providing audio output and a video
display device for providing textual, audiovisual, and/or graphical
output. Software may be stored within memory 215 and/or other storage to
provide instructions to processor 203 for configuring generic computing
device 201 into a special purpose computing device in order to perform
various functions as described herein. For example, memory 215 may store
software used by the computing device 201, such as an operating system
217, application programs 219, and an associated database 221.

[0034] Computing device 201 may operate in a networked environment
supporting connections to one or more remote computers, such as terminals
240 (also referred to as client devices). The terminals 240 may be
personal computers, mobile devices, laptop computers, tablets, or servers
that include many or all of the elements described above with respect to
the generic computing device 103 or 201. The network connections depicted
in FIG. 2 include a local area network (LAN) 225 and a wide area network
(WAN) 229, but may also include other networks. When used in a LAN
networking environment, computing device 201 may be connected to the LAN
225 through a network interface or adapter 223. When used in a WAN
networking environment, computing device 201 may include a modem 227 or
other wide area network interface for establishing communications over
the WAN 229, such as computer network 230 (e.g., the Internet). It will
be appreciated that the network connections shown are illustrative and
other means of establishing a communications link between the computers
may be used. Computing device 201 and/or terminals 240 may also be mobile
terminals (e.g., mobile phones, smartphones, PDAs, notebooks, etc.)
including various other components, such as a battery, speaker, and
antennas (not shown).

[0035] Aspects described herein may also be operational with numerous
other general purpose or special purpose computing system environments or
configurations. Examples of other computing systems, environments, and/or
configurations that may be suitable for use with aspects described herein
include, but are not limited to, personal computers, server computers,
hand-held or laptop devices, multiprocessor systems, microprocessor-based
systems, set top boxes, programmable consumer electronics, network PCs,
minicomputers, mainframe computers, distributed computing environments
that include any of the above systems or devices, and the like.

[0036] As shown in FIG. 2, one or more client devices 240 may be in
communication with one or more servers 206a-206n (generally referred to
herein as "server(s) 206"). In one embodiment, the computing environment
200 may include a network appliance installed between the server(s) 206
and client machine(s) 240. The network appliance may manage client/server
connections, and in some cases can load balance client connections
amongst a plurality of backend servers 206.

[0037] The client machine(s) 240 may in some embodiments be referred to as
a single client machine 240 or a single group of client machines 240,
while server(s) 206 may be referred to as a single server 206 or a single
group of servers 206. In one embodiment a single client machine 240
communicates with more than one server 206, while in another embodiment a
single server 206 communicates with more than one client machine 240. In
yet another embodiment, a single client machine 240 communicates with a
single server 206.

[0038] A client machine 240 can, in some embodiments, be referenced by any
one of the following non-exhaustive terms: client machine(s); client(s);
client computer(s); client device(s); client computing device(s); local
machine; remote machine; client node(s); endpoint(s); or endpoint
node(s). The server 206, in some embodiments, may be referenced by any
one of the following non-exhaustive terms: server(s), local machine;
remote machine; server farm(s), or host computing device(s).

[0039] In one embodiment, the client machine 240 may be a virtual machine.
The virtual machine may be any virtual machine, while in some embodiments
the virtual machine may be any virtual machine managed by a Type 1 or
Type 2 hypervisor, for example, a hypervisor developed by Citrix Systems,
IBM, VMware, or any other hypervisor. In some aspects, the virtual
machine may be managed by a hypervisor, while in aspects the virtual
machine may be managed by a hypervisor executing on a server 206 or a
hypervisor executing on a client 240.

[0040] Some embodiments include a client device 240 that displays
application output generated by an application remotely executing on a
server 206 or other remotely located machine. In these embodiments, the
client device 240 may execute a virtual machine receiver program or
application to display the output in an application window, a browser, or
other output window. In one example, the application is a desktop, while
in other examples the application is an application that generates or
presents a desktop. A desktop may include a graphical shell providing a
user interface for an instance of an operating system in which local
and/or remote applications can be integrated. Applications, as used
herein, are programs that execute after an instance of an operating
system (and, optionally, also the desktop) has been loaded.

[0041] The server 206, in some embodiments, uses a remote presentation
protocol or other program to send data to a thin-client or remote-display
application executing on the client to present display output generated
by an application executing on the server 206. The thin-client or
remote-display protocol can be any one of the following non-exhaustive
list of protocols: the Independent Computing Architecture (ICA) protocol
developed by Citrix Systems, Inc. of Ft. Lauderdale, Fla.; or the Remote
Desktop Protocol (RDP) manufactured by the Microsoft Corporation of
Redmond, Wash.

[0042] A remote computing environment may include more than one server
206a-206n such that the servers 206a-206n are logically grouped together
into a server farm 206, for example, in a cloud computing environment.
The server farm 206 may include servers 206 that are geographically
dispersed while and logically grouped together, or servers 206 that are
located proximate to each other while logically grouped together.
Geographically dispersed servers 206a-206n within a server farm 206 can,
in some embodiments, communicate using a WAN (wide), MAN (metropolitan),
or LAN (local), where different geographic regions can be characterized
as: different continents; different regions of a continent; different
countries; different states; different cities; different campuses;
different rooms; or any combination of the preceding geographical
locations. In some embodiments the server farm 206 may be administered as
a single entity, while in other embodiments the server farm 206 can
include multiple server farms.

[0043] In some embodiments, a server farm may include servers 206 that
execute a substantially similar type of operating system platform (e.g.,
WINDOWS, UNIX, LINUX, iOS, ANDROID, SYMBIAN, etc.) In other embodiments,
server farm 206 may include a first group of one or more servers that
execute a first type of operating system platform, and a second group of
one or more servers that execute a second type of operating system
platform.

[0044] Server 206 may be configured as any type of server, as needed,
e.g., a file server, an application server, a web server, a proxy server,
an appliance, a network appliance, a gateway, an application gateway, a
gateway server, a virtualization server, a deployment server, a SSL VPN
server, a firewall, a web server, an application server or as a master
application server, a server executing an active directory, or a server
executing an application acceleration program that provides firewall
functionality, application functionality, or load balancing
functionality. Other server types may also be used.

[0045] Some embodiments include a first server 106a that receives requests
from a client machine 240, forwards the request to a second server 106b,
and responds to the request generated by the client machine 240 with a
response from the second server 106b. First server 106a may acquire an
enumeration of applications available to the client machine 240 and well
as address information associated with an application server 206 hosting
an application identified within the enumeration of applications. First
server 106a can then present a response to the client's request using a
web interface, and communicate directly with the client 240 to provide
the client 240 with access to an identified application. One or more
clients 240 and/or one or more servers 206 may transmit data over network
230, e.g., network 101.

[0046] FIG. 2 shows a high-level architecture of an illustrative desktop
virtualization system. As shown, the desktop virtualization system may be
single-server or multi-server system, or cloud system, including at least
one virtualization server 206 configured to provide virtual desktops
and/or virtual applications to one or more client access devices 240. As
used herein, a desktop refers to a graphical environment or space in
which one or more applications may be hosted and/or executed. A desktop
may include a graphical shell providing a user interface for an instance
of an operating system in which local and/or remote applications can be
integrated. Applications may include programs that execute after an
instance of an operating system (and, optionally, also the desktop) has
been loaded. Each instance of the operating system may be physical (e.g.,
one operating system per device) or virtual (e.g., many instances of an
OS running on a single device). Each application may be executed on a
local device, or executed on a remotely located device (e.g., remoted).

[0047] With further reference to FIG. 3, a computer device 301 may be
configured as a virtualization server in a virtualization environment,
for example, a single-server, multi-server, or cloud computing
environment. Virtualization server 301 illustrated in FIG. 3 can be
deployed as and/or implemented by one or more embodiments of the server
206 illustrated in FIG. 2 or by other known computing devices. Included
in virtualization server 301 is a hardware layer that can include one or
more physical disks 304, one or more physical devices 306, one or more
physical processors 308 and one or more physical memories 316. In some
embodiments, firmware 312 can be stored within a memory element in the
physical memory 316 and can be executed by one or more of the physical
processors 308. Virtualization server 301 may further include an
operating system 314 that may be stored in a memory element in the
physical memory 316 and executed by one or more of the physical
processors 308. Still further, a hypervisor 302 may be stored in a memory
element in the physical memory 316 and can be executed by one or more of
the physical processors 308.

[0048] Executing on one or more of the physical processors 308 may be one
or more virtual machines 332A-C (generally 332). Each virtual machine 332
may have a virtual disk 326A-C and a virtual processor 328A-C. In some
embodiments, a first virtual machine 332A may execute, using a virtual
processor 328A, a control program 320 that includes a tools stack 324.
Control program 320 may be referred to as a control virtual machine,
Dom0, Domain 0, or other virtual machine used for system administration
and/or control. In some embodiments, one or more virtual machines 332B-C
can execute, using a virtual processor 328B-C, a guest operating system
330A-B.

[0049] Virtualization server 301 may include a hardware layer 310 with one
or more pieces of hardware that communicate with the virtualization
server 301. In some embodiments, the hardware layer 310 can include one
or more physical disks 304, one or more physical devices 306, one or more
physical processors 308, and one or more memory 216. Physical components
304, 306, 308, and 316 may include, for example, any of the components
described above. Physical devices 306 may include, for example, a network
interface card, a video card, a keyboard, a mouse, an input device, a
monitor, a display device, speakers, an optical drive, a storage device,
a universal serial bus connection, a printer, a scanner, a network
element (e.g., router, firewall, network address translator, load
balancer, virtual private network (VPN) gateway, Dynamic Host
Configuration Protocol (DHCP) router, etc.), or any device connected to
or communicating with virtualization server 301. Physical memory 316 in
the hardware layer 310 may include any type of memory. Physical memory
316 may store data, and in some embodiments may store one or more
programs, or set of executable instructions. FIG. 3 illustrates an
embodiment where firmware 312 is stored within the physical memory 316 of
virtualization server 301. Programs or executable instructions stored in
the physical memory 316 can be executed by the one or more processors 308
of virtualization server 301.

[0050] Virtualization server 301 may also include a hypervisor 302. In
some embodiments, hypervisor 302 may be a program executed by processors
308 on virtualization server 301 to create and manage any number of
virtual machines 332. Hypervisor 302 may be referred to as a virtual
machine monitor, or platform virtualization software. In some
embodiments, hypervisor 302 can be any combination of executable
instructions and hardware that monitors virtual machines executing on a
computing machine. Hypervisor 302 may be Type 2 hypervisor, where the
hypervisor that executes within an operating system 314 executing on the
virtualization server 301. Virtual machines then execute at a level above
the hypervisor. In some embodiments, the Type 2 hypervisor executes
within the context of a user's operating system such that the Type 2
hypervisor interacts with the user's operating system. In other
embodiments, one or more virtualization servers 201 in a virtualization
environment may instead include a Type 1 hypervisor (not shown). A Type 1
hypervisor may execute on the virtualization server 301 by directly
accessing the hardware and resources within the hardware layer 310. That
is, while a Type 2 hypervisor 302 accesses system resources through a
host operating system 314, as shown, a Type 1 hypervisor may directly
access all system resources without the host operating system 314. A Type
1 hypervisor may execute directly on one or more physical processors 308
of virtualization server 301, and may include program data stored in the
physical memory 316.

[0051] Hypervisor 302, in some embodiments, can provide virtual resources
to operating systems 330 or control programs 320 executing on virtual
machines 332 in any manner that simulates the operating systems 330 or
control programs 320 having direct access to system resources. System
resources can include, but are not limited to, physical devices 306,
physical disks 304, physical processors 308, physical memory 316 and any
other component included in virtualization server 301 hardware layer 310.
Hypervisor 302 may be used to emulate virtual hardware, partition
physical hardware, virtualize physical hardware, and/or execute virtual
machines that provide access to computing environments. In still other
embodiments, hypervisor 302 controls processor scheduling and memory
partitioning for a virtual machine 332 executing on virtualization server
301. Hypervisor 302 may include those manufactured by VMWare, Inc., of
Palo Alto, Calif.; the XEN hypervisor, an open source product whose
development is overseen by the open source Xen.org community; HyperV,
VirtualServer or virtual PC hypervisors provided by Microsoft, or others.
In some embodiments, virtualization server 301 executes a hypervisor 302
that creates a virtual machine platform on which guest operating systems
may execute. In these embodiments, the virtualization server 301 may be
referred to as a host server. An example of such a virtualization server
is the XEN SERVER provided by Citrix Systems, Inc., of Fort Lauderdale,
Fla.

[0052] Hypervisor 302 may create one or more virtual machines 332B-C
(generally 332) in which guest operating systems 330 execute. In some
embodiments, hypervisor 302 may load a virtual machine image to create a
virtual machine 332. In other embodiments, the hypervisor 302 may
executes a guest operating system 330 within virtual machine 332. In
still other embodiments, virtual machine 332 may execute guest operating
system 330.

[0053] In addition to creating virtual machines 332, hypervisor 302 may
control the execution of at least one virtual machine 332. In other
embodiments, hypervisor 302 may presents at least one virtual machine 332
with an abstraction of at least one hardware resource provided by the
virtualization server 301 (e.g., any hardware resource available within
the hardware layer 310). In other embodiments, hypervisor 302 may control
the manner in which virtual machines 332 access physical processors 308
available in virtualization server 301. Controlling access to physical
processors 308 may include determining whether a virtual machine 332
should have access to a processor 308, and how physical processor
capabilities are presented to the virtual machine 332.

[0054] As shown in FIG. 3, virtualization server 301 may host or execute
one or more virtual machines 332. A virtual machine 332 is a set of
executable instructions that, when executed by a processor 308, imitate
the operation of a physical computer such that the virtual machine 332
can execute programs and processes much like a physical computing device.
While FIG. 3 illustrates an embodiment where a virtualization server 301
hosts three virtual machines 332, in other embodiments virtualization
server 301 can host any number of virtual machines 332. Hypervisor 302,
in some embodiments, provides each virtual machine 332 with a unique
virtual view of the physical hardware, memory, processor and other system
resources available to that virtual machine 332. In some embodiments, the
unique virtual view can be based on one or more of virtual machine
permissions, application of a policy engine to one or more virtual
machine identifiers, a user accessing a virtual machine, the applications
executing on a virtual machine, networks accessed by a virtual machine,
or any other desired criteria. For instance, hypervisor 302 may create
one or more unsecure virtual machines 332 and one or more secure virtual
machines 332. Unsecure virtual machines 332 may be prevented from
accessing resources, hardware, memory locations, and programs that secure
virtual machines 332 may be permitted to access. In other embodiments,
hypervisor 302 may provide each virtual machine 332 with a substantially
similar virtual view of the physical hardware, memory, processor and
other system resources available to the virtual machines 332.

[0055] Each virtual machine 332 may include a virtual disk 326A-C
(generally 326) and a virtual processor 328A-C (generally 328.) The
virtual disk 326, in some embodiments, is a virtualized view of one or
more physical disks 304 of the virtualization server 301, or a portion of
one or more physical disks 304 of the virtualization server 301. The
virtualized view of the physical disks 304 can be generated, provided and
managed by the hypervisor 302. In some embodiments, hypervisor 302
provides each virtual machine 332 with a unique view of the physical
disks 304. Thus, in these embodiments, the particular virtual disk 326
included in each virtual machine 332 can be unique when compared with the
other virtual disks 326.

[0056] A virtual processor 328 can be a virtualized view of one or more
physical processors 308 of the virtualization server 301. In some
embodiments, the virtualized view of the physical processors 308 can be
generated, provided and managed by hypervisor 302. In some embodiments,
virtual processor 328 has substantially all of the same characteristics
of at least one physical processor 308. In other embodiments, virtual
processor 308 provides a modified view of physical processors 308 such
that at least some of the characteristics of the virtual processor 328
are different than the characteristics of the corresponding physical
processor 308.

[0057] With further reference to FIG. 4, some aspects described herein may
be implemented in a cloud-based environment. FIG. 4 illustrates an
example of a cloud computing environment (or cloud system) 400. As seen
in FIG. 4, client computers 411-414 may communicate with a cloud
management server 410 to access the computing resources (e.g., host
servers 403, storage resources 404, and network resources 405) of the
cloud system.

[0058] Management server 410 may be implemented on one or more physical
servers. The management server 410 may run, for example, CLOUDSTACK by
Citrix Systems, Inc. of Ft. Lauderdale, Fla., or OPENSTACK, among others.
Management server 410 may manage various computing resources, including
cloud hardware and software resources, for example, host computers 403,
data storage devices 404, and networking devices 405. The cloud hardware
and software resources may include private and/or public components. For
example, a cloud may be configured as a private cloud to be used by one
or more particular customers or client computers 411-414 and/or over a
private network. In other embodiments, public clouds or hybrid
public-private clouds may be used by other customers over an open or
hybrid networks.

[0059] Management server 410 may be configured to provide user interfaces
through which cloud operators and cloud customers may interact with the
cloud system. For example, the management server 410 may provide a set of
APIs and/or one or more cloud operator console applications (e.g.,
web-based on standalone applications) with user interfaces to allow cloud
operators to manage the cloud resources, configure the virtualization
layer, manage customer accounts, and perform other cloud administration
tasks. The management server 410 also may include a set of APIs and/or
one or more customer console applications with user interfaces configured
to receive cloud computing requests from end users via client computers
411-414, for example, requests to create, modify, or destroy virtual
machines within the cloud. Client computers 411-414 may connect to
management server 410 via the Internet or other communication network,
and may request access to one or more of the computing resources managed
by management server 410. In response to client requests, the management
server 410 may include a resource manager configured to select and
provision physical resources in the hardware layer of the cloud system
based on the client requests. For example, the management server 410 and
additional components of the cloud system may be configured to provision,
create, and manage virtual machines and their operating environments
(e.g., hypervisors, storage resources, services offered by the network
elements, etc.) for customers at client computers 411-414, over a network
(e.g., the Internet), providing customers with computational resources,
data storage services, networking capabilities, and computer platform and
application support. Cloud systems also may be configured to provide
various specific services, including security systems, development
environments, user interfaces, and the like.

[0060] Certain clients 411-414 may be related, for example, different
client computers creating virtual machines on behalf of the same end
user, or different users affiliated with the same company or
organization. In other examples, certain clients 411-414 may be
unrelated, such as users affiliated with different companies or
organizations. For unrelated clients, information on the virtual machines
or storage of any one user may be hidden from other users.

[0061] Referring now to the physical hardware layer of a cloud computing
environment, availability zones 401-402 (or zones) may refer to a
collocated set of physical computing resources. Zones may be
geographically separated from other zones in the overall cloud of
computing resources. For example, zone 401 may be a first cloud
datacenter located in California, and zone 402 may be a second cloud
datacenter located in Florida. Management sever 410 may be located at one
of the availability zones, or at a separate location. Each zone may
include an internal network that interfaces with devices that are outside
of the zone, such as the management server 410, through a gateway. End
users of the cloud (e.g., clients 411-414) might or might not be aware of
the distinctions between zones. For example, an end user may request the
creation of a virtual machine having a specified amount of memory,
processing power, and network capabilities. The management server 410 may
respond to the user's request and may allocate the resources to create
the virtual machine without the user knowing whether the virtual machine
was created using resources from zone 401 or zone 402. In other examples,
the cloud system may allow end users to request that virtual machines (or
other cloud resources) are allocated in a specific zone or on specific
resources 403-405 within a zone.

[0062] In this example, each zone 401-402 may include an arrangement of
various physical hardware components (or computing resources) 403-405,
for example, physical hosting resources (or processing resources),
physical network resources, physical storage resources, switches, and
additional hardware resources that may be used to provide cloud computing
services to customers. The physical hosting resources in a cloud zone
401-402 may include one or more computer servers 403, such as the
virtualization servers 301 described above, which may be configured to
create and host virtual machine instances. The physical network resources
in a cloud zone 401 or 402 may include one or more network elements 405
(e.g., network service providers) comprising hardware and/or software
configured to provide a network service to cloud customers, such as
firewalls, network address translators, load balancers, virtual private
network (VPN) gateways, Dynamic Host Configuration Protocol (DHCP)
routers, and the like. The storage resources in the cloud zone 401-402
may include storage disks (e.g., solid state drives (SSDs), magnetic hard
disks, etc.) and other storage devices.

[0063] The example cloud computing environment shown in FIG. 4 also may
include a virtualization layer (e.g., as shown in FIGS. 1-3) with
additional hardware and/or software resources configured to create and
manage virtual machines and provide other services to customers using the
physical resources in the cloud. The virtualization layer may include
hypervisors, as described above in FIG. 3, along with other components to
provide network virtualizations, storage virtualizations, etc. The
virtualization layer may be as a separate layer from the physical
resource layer, or may share some or all of the same hardware and/or
software resources with the physical resource layer. For example, the
virtualization layer may include a hypervisor installed in each of the
virtualization servers 403 with the physical computing resources. Known
cloud systems may alternatively be used, e.g., WINDOWS AZURE (Microsoft
Corporation of Redmond Wash.), AMAZON EC2 (Amazon.com Inc. of Seattle,
Wash.), IBM BLUE CLOUD (IBM Corporation of Armonk, N.Y.), or others.

[0064] Enterprise Mobility Management Architecture

[0065] FIG. 5 represents an enterprise mobility technical architecture 500
for use in a BYOD environment. The architecture enables a user of a
mobile device 502 to both access enterprise or personal resources from a
mobile device 502 and use the mobile device 502 for personal use. The
user may access such enterprise resources 504 or enterprise services 508
using a mobile device 502 that is purchased by the user or a mobile
device 502 that is provided by the enterprise to user. The user may
utilize the mobile device 502 for business use only or for business and
personal use. The mobile device may run an iOS operating system, and
Android operating system, or the like. The enterprise may choose to
implement policies to manage the mobile device 504. The policies may be
implanted through a firewall or gateway in such a way that the mobile
device may be identified, secured or security verified, and provided
selective or full access to the enterprise resources. The policies may be
mobile device management policies, mobile application management
policies, mobile data management policies, or some combination of mobile
device, application, and data management policies. A mobile device 504
that is managed through the application of mobile device management
policies may be referred to as an enrolled device.

[0066] In some embodiments, the operating system of the mobile device may
be separated into a managed partition 510 and an unmanaged partition 512.
The managed partition 510 may have policies applied to it to secure the
applications running on and data stored in the managed partition. The
applications running on the managed partition may be secure applications.
In other embodiments, all applications may execute in accordance with a
set of one or more policy files received separate from the application,
and which define one or more security parameters, features, resource
restrictions, and/or other access controls that are enforced by the
mobile device management system when that application is executing on the
device. By operating in accordance with their respective policy file(s),
each application may be allowed or restricted from communications with
one or more other applications and/or resources, thereby creating a
virtual partition. Thus, as used herein, a partition may refer to a
physically partitioned portion of memory (physical partition), a
logically partitioned portion of memory (logical partition), and/or a
virtual partition created as a result of enforcement of one or more
policies and/or policy files across multiple apps as described herein
(virtual partition). Stated differently, by enforcing policies on managed
apps, those apps may be restricted to only be able to communicate with
other managed apps and trusted enterprise resources, thereby creating a
virtual partition that is impenetrable by unmanaged apps and devices.

[0067] The secure applications may be email applications, web browsing
applications, software-as-a-service (SaaS) access applications, Windows
Application access applications, and the like. The secure applications
may be secure native applications 514, secure remote applications 522
executed by a secure application launcher 518, virtualization
applications 526 executed by a secure application launcher 518, and the
like. The secure native applications 514 may be wrapped by a secure
application wrapper 520. The secure application wrapper 520 may include
integrated policies that are executed on the mobile device 502 when the
secure native application is executed on the device. The secure
application wrapper 520 may include meta-data that points the secure
native application 514 running on the mobile device 502 to the resources
hosted at the enterprise that the secure native application 514 may
require to complete the task requested upon execution of the secure
native application 514. The secure remote applications 522 executed by a
secure application launcher 518 may be executed within the secure
application launcher application 518. The virtualization applications 526
executed by a secure application launcher 518 may utilize resources on
the mobile device 502, at the enterprise resources 504, and the like. The
resources used on the mobile device 502 by the virtualization
applications 526 executed by a secure application launcher 518 may
include user interaction resources, processing resources, and the like.
The user interaction resources may be used to collect and transmit
keyboard input, mouse input, camera input, tactile input, audio input,
visual input, gesture input, and the like. The processing resources may
be used to present a user interface, process data received from the
enterprise resources 504, and the like. The resources used at the
enterprise resources 504 by the virtualization applications 526 executed
by a secure application launcher 518 may include user interface
generation resources, processing resources, and the like. The user
interface generation resources may be used to assemble a user interface,
modify a user interface, refresh a user interface, and the like. The
processing resources may be used to create information, read information,
update information, delete information, and the like. For example, the
virtualization application may record user interactions associated with a
GUI and communicate them to a server application where the server
application will use the user interaction data as an input to the
application operating on the server. In this arrangement, an enterprise
may elect to maintain the application on the server side as well as data,
files, etc. associated with the application. While an enterprise may
elect to "mobilize" some applications in accordance with the principles
herein by securing them for deployment on the mobile device, this
arrangement may also be elected for certain applications. For example,
while some applications may be secured for use on the mobile device,
others might not be prepared or appropriate for deployment on the mobile
device so the enterprise may elect to provide the mobile user access to
the unprepared applications through virtualization techniques. As another
example, the enterprise may have large complex applications with large
and complex data sets (e.g., material resource planning applications)
where it would be very difficult, or otherwise undesirable, to customize
the application for the mobile device so the enterprise may elect to
provide access to the application through virtualization techniques. As
yet another example, the enterprise may have an application that
maintains highly secured data (e.g., human resources data, customer data,
engineering data) that may be deemed by the enterprise as too sensitive
for even the secured mobile environment so the enterprise may elect to
use virtualization techniques to permit mobile access to such
applications and data. An enterprise may elect to provide both fully
secured and fully functional applications on the mobile device as well as
a virtualization application to allow access to applications that are
deemed more properly operated on the server side. In an embodiment, the
virtualization application may store some data, files, etc. on the mobile
phone in one of the secure storage locations. An enterprise, for example,
may elect to allow certain information to be stored on the phone while
not permitting other information.

[0068] In connection with the virtualization application, as described
herein, the mobile device may have a virtualization application that is
designed to present GUI's and then record user interactions with the GUI.
The application may communicate the user interactions to the server side
to be used by the server side application as user interactions with the
application. In response, the application on the server side may transmit
back to the mobile device a new GUI. For example, the new GUI may be a
static page, a dynamic page, an animation, or the like, thereby providing
access to remotely located resources.

[0069] The secure applications may access data stored in a secure data
container 528 in the managed partition 510 of the mobile device. The data
secured in the secure data container may be accessed by the secure
wrapped applications 514, applications executed by a secure application
launcher 522, virtualization applications 526 executed by a secure
application launcher 522, and the like. The data stored in the secure
data container 528 may include files, databases, and the like. The data
stored in the secure data container 528 may include data restricted to a
specific secure application 530, shared among secure applications 532,
and the like. Data restricted to a secure application may include secure
general data 534 and highly secure data 538. Secure general data may use
a strong form of encryption such as AES 128-bit encryption or the like,
while highly secure data 538 may use a very strong form of encryption
such as AES 256-bit encryption. Data stored in the secure data container
528 may be deleted from the device upon receipt of a command from the
device manager 524. The secure applications may have a dual-mode option
540. The dual mode option 540 may present the user with an option to
operate the secured application in an unsecured or unmanaged mode. In an
unsecured or unmanaged mode, the secure applications may access data
stored in an unsecured data container 542 on the unmanaged partition 512
of the mobile device 502. The data stored in an unsecured data container
may be personal data 544. The data stored in an unsecured data container
542 may also be accessed by unsecured applications 548 that are running
on the unmanaged partition 512 of the mobile device 502. The data stored
in an unsecured data container 542 may remain on the mobile device 502
when the data stored in the secure data container 528 is deleted from the
mobile device 502. An enterprise may want to delete from the mobile
device selected or all data, files, and/or applications owned, licensed
or controlled by the enterprise (enterprise data) while leaving or
otherwise preserving personal data, files, and/or applications owned,
licensed or controlled by the user (personal data). This operation may be
referred to as a selective wipe. With the enterprise and personal data
arranged in accordance to the aspects described herein, an enterprise may
perform a selective wipe.

[0070] The mobile device may connect to enterprise resources 504 and
enterprise services 508 at an enterprise, to the public Internet 548, and
the like. The mobile device may connect to enterprise resources 504 and
enterprise services 508 through virtual private network connections. The
virtual private network connections, also referred to as microVPN or
application-specific VPN, may be specific to particular applications 550,
particular devices, particular secured areas on the mobile device, and
the like 552. For example, each of the wrapped applications in the
secured area of the phone may access enterprise resources through an
application specific VPN such that access to the VPN would be granted
based on attributes associated with the application, possibly in
conjunction with user or device attribute information. The virtual
private network connections may carry Microsoft Exchange traffic,
Microsoft Active Directory traffic, HTTP traffic, HTTPS traffic,
application management traffic, and the like. The virtual private network
connections may support and enable single-sign-on authentication
processes 554. The single-sign-on processes may allow a user to provide a
single set of authentication credentials, which are then verified by an
authentication service 558. The authentication service 558 may then grant
to the user access to multiple enterprise resources 504, without
requiring the user to provide authentication credentials to each
individual enterprise resource 504.

[0071] The virtual private network connections may be established and
managed by an access gateway 560. The access gateway 560 may include
performance enhancement features that manage, accelerate, and improve the
delivery of enterprise resources 504 to the mobile device 502. The access
gateway may also re-route traffic from the mobile device 502 to the
public Internet 548, enabling the mobile device 502 to access publicly
available and unsecured applications that run on the public Internet 548.
The mobile device may connect to the access gateway via a transport
network 562. The transport network 562 may be a wired network, wireless
network, cloud network, local area network, metropolitan area network,
wide area network, public network, private network, and the like.

[0072] The enterprise resources 504 may include email servers, file
sharing servers, SaaS applications, Web application servers, Windows
application servers, and the like. Email servers may include Exchange
servers, Lotus Notes servers, and the like. File sharing servers may
include ShareFile servers, and the like. SaaS applications may include
Salesforce, and the like. Windows application servers may include any
application server that is built to provide applications that are
intended to run on a local Windows operating system, and the like. The
enterprise resources 504 may be premise-based resources, cloud based
resources, and the like. The enterprise resources 504 may be accessed by
the mobile device 502 directly or through the access gateway 560. The
enterprise resources 504 may be accessed by the mobile device 502 via a
transport network 562. The transport network 562 may be a wired network,
wireless network, cloud network, local area network, metropolitan area
network, wide area network, public network, private network, and the
like.

[0073] The enterprise services 508 may include authentication services
558, threat detection services 564, device manager services 524, file
sharing services 568, policy manager services 570, social integration
services 572, application controller services 574, and the like.
Authentication services 558 may include user authentication services,
device authentication services, application authentication services, data
authentication services and the like. Authentication services 558 may use
certificates. The certificates may be stored on the mobile device 502, by
the enterprise resources 504, and the like. The certificates stored on
the mobile device 502 may be stored in an encrypted location on the
mobile device, the certificate may be temporarily stored on the mobile
device 502 for use at the time of authentication, and the like. Threat
detection services 564 may include intrusion detection services,
unauthorized access attempt detection services, and the like.
Unauthorized access attempt detection services may include unauthorized
attempts to access devices, applications, data, and the like. Device
management services 524 may include configuration, provisioning,
security, support, monitoring, reporting, and decommissioning services.
File sharing services 568 may include file management services, file
storage services, file collaboration services, and the like. Policy
manager services 570 may include device policy manager services,
application policy manager services, data policy manager services, and
the like. Social integration services 572 may include contact integration
services, collaboration services, integration with social networks such
as Facebook, Twitter, and LinkedIn, and the like. Application controller
services 574 may include management services, provisioning services,
deployment services, assignment services, revocation services, wrapping
services, and the like.

[0074] The enterprise mobility technical architecture 500 may include an
application store 578. The application store 578 may include unwrapped
applications 580, pre-wrapped applications 582, and the like.
Applications may be populated in the application store 578 from the
application controller 574. The application store 578 may be accessed by
the mobile device 502 through the access gateway 560, through the public
Internet 548, or the like. The application store may be provided with an
intuitive and easy to use User Interface.

[0075] A software development kit 584 may provide a user the capability to
secure applications selected by the user by wrapping the application as
described previously in this description. An application that has been
wrapped using the software development kit 584 may then be made available
to the mobile device 502 by populating it in the application store 578
using the application controller 574.

[0076] The enterprise mobility technical architecture 500 may include a
management and analytics capability 588. The management and analytics
capability 588 may provide information related to how resources are used,
how often resources are used, and the like. Resources may include
devices, applications, data, and the like. How resources are used may
include which devices download which applications, which applications
access which data, and the like. How often resources are used may include
how often an application has been downloaded, how many times a specific
set of data has been accessed by an application, and the like.

[0077] FIG. 6 is another illustrative enterprise mobility management
system 600. Some of the components of the mobility management system 500
described above with reference to FIG. 5 have been omitted for the sake
of simplicity. The architecture of the system 600 depicted in FIG. 6 is
similar in many respects to the architecture of the system 500 described
above with reference to FIG. 5 and may include additional features not
mentioned above.

[0078] In this case, the left hand side represents an enrolled mobile
device 602 with a client agent 604, which interacts with gateway server
606 (which includes access gateway and application controller
functionality) to access various enterprise resources 608 and services
609 such as Exchange, Sharepoint, PKI Resources, Kerberos Resources,
Certificate Issuance service, as shown on the right hand side above.
Although not specifically shown, the mobile device 602 may also interact
with an enterprise application store (StoreFront) for the selection and
downloading of applications.

[0079] The client agent 604 acts as the UI (user interface) intermediary
for Windows apps/desktops hosted in an Enterprise data center, which are
accessed using the HDX/ICA display remoting protocol. The client agent
604 also supports the installation and management of native applications
on the mobile device 602, such as native iOS or Android applications. For
example, the managed applications 610 (mail, browser, wrapped
application, secure container to which a VPN, such as an
application-specific policy-controller VPN can connect to) shown in the
figure above are all native applications that execute locally on the
device. Client agent 604 and application management framework of this
architecture act to provide policy driven management capabilities and
features such as connectivity and SSO (single sign on) to enterprise
resources/services 608. The client agent 604 handles primary user
authentication to the enterprise, normally to access gateway (AG) with
SSO to other gateway server components. The client agent 604 obtains
policies from gateway server 606 to control the behavior of the managed
applications 610 on the mobile device 602.

[0081] Communications between the client agent 604 and gateway server 606
are essentially an extension of the management channel from the
application management framework 614 wrapping each native managed
application 610. The application management framework 614 requests policy
information from client agent 604, which in turn requests it from gateway
server 606. The application management framework 614 requests
authentication, and client agent 604 logs into the gateway services part
of gateway server 606 (e.g., NetScaler access gateway). Client agent 604
may also call supporting services on gateway server 606, which may
produce input material to derive encryption keys for the local data
vaults 616, or provide client certificates which may enable direct
authentication to PKI protected resources, as more fully explained below.

[0082] In more detail, the application management framework 614 "wraps"
each managed application 610. This may be incorporated via an explicit
build step, or via a post-build processing step. The application
management framework 614 may "pair" with client agent 604 on first launch
of an application 610 to initialize the Secure IPC channel and obtain the
policy for that application. The application management framework 614 may
enforce relevant portions of the policy that apply locally, such as the
client agent login dependencies and some of the containment policies that
restrict how local OS services may be used, or how they may interact with
the application 610.

[0083] The application management framework 614 may use services provided
by client agent 604 over the Secure IPC channel 612 to facilitate
authentication and internal network access. Key management for the
private and shared data vaults 616 (containers) may be also managed by
appropriate interactions between the managed applications 610 and client
agent 604. Vaults 616 may be available only after online authentication,
or may be made available after offline authentication if allowed by
policy. First use of vaults 616 may require online authentication, and
offline access may be limited to at most the policy refresh period before
online authentication is again required.

[0085] The Mail and Browser managed applications 610 have special status
and may make use of facilities that might not be generally available to
arbitrary wrapped applications. For example, the Mail application may use
a special background network access mechanism that allows it to access
Exchange over an extended period of time without requiring a full AG
logon. The Browser application may use multiple private data vaults to
segregate different kinds of data.

[0086] This architecture supports the incorporation of various other
security features. For example, gateway server 606 (including its gateway
services) in some cases will not need to validate AD passwords. It can be
left to the discretion of an enterprise whether an AD password is used as
an authentication factor for some users in some situations. Different
authentication methods may be used if a user is online or offline (i.e.,
connected or not connected to a network).

[0087] Step up authentication is a feature wherein gateway server 606 may
identify managed native applications 610 that are allowed to have access
to highly classified data requiring strong authentication, and ensure
that access to these applications is only permitted after performing
appropriate authentication, even if this means a re-authentication is
required by the user after a prior weaker level of login.

[0088] Another security feature of this solution is the encryption of the
data vaults 616 (containers) on the mobile device 602. The vaults 616 may
be encrypted so that all on-device data including files, databases, and
configurations are protected. For on-line vaults, the keys may be stored
on the server (gateway server 606), and for off-line vaults, a local copy
of the keys may be protected by a user password or biometric validation.
When data is stored locally on the device 602 in the secure container
616, it is preferred that a minimum of AES 256 encryption algorithm be
utilized.

[0089] Other secure container features may also be implemented. For
example, a logging feature may be included, wherein all security events
happening inside an application 610 are logged and reported to the
backend. Data wiping may be supported, such as if the application 610
detects tampering, associated encryption keys may be written over with
random data, leaving no hint on the file system that user data was
destroyed. Screenshot protection is another feature, where an application
may prevent any data from being stored in screenshots. For example, the
key window's hidden property may be set to YES. This may cause whatever
content is currently displayed on the screen to be hidden, resulting in a
blank screenshot where any content would normally reside.

[0090] Local data transfer may be prevented, such as by preventing any
data from being locally transferred outside the application container,
e.g., by copying it or sending it to an external application. A keyboard
cache feature may operate to disable the autocorrect functionality for
sensitive text fields. SSL certificate validation may be operable so the
application specifically validates the server SSL certificate instead of
it being stored in the keychain. An encryption key generation feature may
be used such that the key used to encrypt data on the device is generated
using a passphrase or biometric data supplied by the user (if offline
access is required). It may be XORed with another key randomly generated
and stored on the server side if offline access is not required. Key
Derivation functions may operate such that keys generated from the user
password use KDFs (key derivation functions, notably PBKDF2) rather than
creating a cryptographic hash of it. The latter makes a key susceptible
to brute force or dictionary attacks.

[0091] Further, one or more initialization vectors may be used in
encryption methods. An initialization vector will cause multiple copies
of the same encrypted data to yield different cipher text output,
preventing both replay and cryptanalytic attacks. This will also prevent
an attacker from decrypting any data even with a stolen encryption key if
the specific initialization vector used to encrypt the data is not known.
Further, authentication then decryption may be used, wherein application
data is decrypted only after the user has authenticated within the
application. Another feature may relate to sensitive data in memory,
which may be kept in memory (and not in disk) only when it's needed. For
example, login credentials may be wiped from memory after login, and
encryption keys and other data inside objective-C instance variables are
not stored, as they may be easily referenced. Instead, memory may be
manually allocated for these.

[0092] An inactivity timeout may be implemented, wherein after a
policy-defined period of inactivity, a user session is terminated.

[0093] Data leakage from the application management framework 614 may be
prevented in other ways. For example, when an application 610 is put in
the background, the memory may be cleared after a predetermined
(configurable) time period. When backgrounded, a snapshot may be taken of
the last displayed screen of the application to fasten the foregrounding
process. The screenshot may contain confidential data and hence should be
cleared.

[0094] Another security feature relates to the use of an OTP (one time
password) 620 without the use of an AD (active directory) 622 password
for access to one or more applications. In some cases, some users do not
know (or are not permitted to know) their AD password, so these users may
authenticate using an OTP 620 such as by using a hardware OTP system like
SecurID (OTPs may be provided by different vendors also, such as Entrust
or Gemalto). In some cases, after a user authenticates with a user ID, a
text is sent to the user with an OTP 620. In some cases, this may be
implemented only for online use, with a prompt being a single field.

[0095] An offline password may be implemented for offline authentication
for those applications 610 for which offline use is permitted via
enterprise policy. For example, an enterprise may want an enterprise
application to be accessed in this manner. In this case, the client agent
604 may require the user to set a custom offline password and the AD
password is not used. Gateway server 606 may provide policies to control
and enforce password standards with respect to the minimum length,
character class composition, and age of passwords, such as described by
the standard Windows Server password complexity requirements, although
these requirements may be modified.

[0096] Another feature relates to the enablement of a client side
certificate for certain applications 610 as secondary credentials (for
the purpose of accessing PKI protected web resources via the application
management framework micro VPN feature). For example, an application may
utilize such a certificate. In this case, certificate-based
authentication using ActiveSync protocol may be supported, wherein a
certificate from the client agent 604 may be retrieved by gateway server
606 and used in a keychain. Each managed application may have one
associated client certificate, identified by a label that is defined in
gateway server 606.

[0097] Gateway server 606 may interact with an Enterprise special purpose
web service to support the issuance of client certificates to allow
relevant managed applications to authenticate to internal PKI protected
resources.

[0098] The client agent 604 and the application management framework 614
may be enhanced to support obtaining and using client certificates for
authentication to internal PKI protected network resources. More than one
certificate may be supported, such as to match various levels of security
and/or separation requirements. The certificates may be used by the Mail
and Browser managed applications, and ultimately by arbitrary wrapped
applications (provided those applications use web service style
communication patterns where it is reasonable for the application
management framework to mediate https requests).

[0099] Application management client certificate support on iOS may rely
on importing a PKCS 12 BLOB (Binary Large Object) into the iOS keychain
in each managed application for each period of use. Application
management framework client certificate support may use a HTTPS
implementation with private in-memory key storage. The client certificate
will never be present in the iOS keychain and will not be persisted
except potentially in "online-only" data value that is strongly
protected.

[0100] Mutual SSL may also be implemented to provide additional security
by requiring that a mobile device 602 is authenticated to the enterprise,
and vice versa. Virtual smart cards for authentication to gateway server
606 may also be implemented.

[0101] Both limited and full Kerberos support may be additional features.
The full support feature relates to an ability to do full Kerberos login
to Active Directory (AD) 622, using an AD password or trusted client
certificate, and obtain Kerberos service tickets to respond to HTTP
Negotiate authentication challenges. The limited support feature relates
to constrained delegation in AFEE, where AFEE supports invoking Kerberos
protocol transition so it can obtain and use Kerberos service tickets
(subject to constrained delegation) in response to HTTP Negotiate
authentication challenges. This mechanism works in reverse web proxy (aka
CVPN) mode, and when http (but not https) connections are proxied in VPN
and MicroVPN mode.

[0102] Another feature relates to application container locking and
wiping, which may automatically occur upon jail-break or rooting
detections, and occur as a pushed command from administration console,
and may include a remote wipe functionality even when an application 610
is not running.

[0103] A multi-site architecture or configuration of enterprise
application store and an application controller may be supported that
allows users to be service from one of several different locations in
case of failure.

[0104] In some cases, managed applications 610 may be allowed to access a
certificate and private key via an API (example OpenSSL). Trusted managed
applications 610 of an enterprise may be allowed to perform specific
Public Key operations with an application's client certificate and
private key. Various use cases may be identified and treated accordingly,
such as when an application behaves like a browser and no certificate
access is required, when an application reads a certificate for "who am
I," when an application uses the certificate to build a secure session
token, and when an application uses private keys for digital signing of
important data (e.g. transaction log) or for temporary data encryption.

ILLUSTRATIVE EMBODIMENT(S)

[0105] Many mobile resource management (MRM) solutions (also referred to
herein as EMM, MDM and MAM, each of which may include MRM) may face the
challenge of managing applications and their associated policies via a
common control point managed by corporate information technology (IT)
administrators. The actual policies that are available for any particular
managed mobile application can vary greatly. Factors such as the
particular MRM solution software version, the specific version of MRM
tools or SDK used to prepare the application, and the application logic
itself can all influence which policies and settings are available for IT
administrators to configure and control.

[0106] Applications themselves can be developed and deployed quickly and
updated frequently. As such, it is recognized that efficiencies can be
gained by decoupling the policies from the underlying control point in
such a way that the policy settings themselves as well as the
administrative user interface (U/I) for configuring them need not be
hardwired into the control point server software. Without this
decoupling, the control point software would need to be upgraded every
time a new application policy setting was needed.

[0107] An improved technique ensures that a wide range of policies,
including application-specific policies and settings, can be composed,
configured through an administrative interface, and delivered to the
deployed applications, without requiring changes to control point
software.

[0108] Enterprises may create (or adapt) their native mobile applications
using tools and SDKs associated with the MRM solution they have chosen to
deploy. Depending upon the tools or SDK version used to prepare such
applications, one can expect that there will be a default set of policies
that the MRM system provides automatically. These default policies can be
further augmented by an application developer defining their own
application specific policies and settings.

[0109] All policies and settings may be defined using a declarative syntax
(metadata) that in some variations may include the various elements
associated with each setting. In an example, the metadata is provided in
the form of an XML (Extensible Markup Language) document that defines
individual elements listed for each setting. For example, to define the
beginning and end of a policy file, an XML document may use the tags
<policymetadata> and </policymetadata>, respectively. The
collection of policy setting may be between section tags <policies>
and </policies>. Each policy setting may include elements such as
the following:

[0110] a. Setting identifier, e.g., using special policy
setting tags <policy> and </policy>, where the tags mentioned
in the following elements are included between;

[0111] b. Setting group
or category identifier, e.g., included between <policycategory> and
</policycategory> tags;

[0119] The various setting group or category identifiers that are
available for each policy setting may defined using special
<category> and </category> tags, and the collection of
setting group or category identifiers may be included between
<categories> and </categories> tags. The collection of
setting group identifiers and the collection of settings may be included
between the <policymetadata> and </policymetadata> tags.
Accordingly, an XML document that defines a policy may take the general
form similar to the following nested arrangement of XML tags with
comments in [ ]:

TABLE-US-00001
<policymetadata>
[tag to define version number of policy]
<versionnumber>1.1</versionnumber>
<categories>
<category>
[example definition for a setting group identifier provided
below]
<categoryid>Access_Auth</categoryid>
<catlabel res_id="ACCESS_AUTH ">Authentication
</catlabel>
</category>
[additional definitions for setting group identifiers]
</categories>
<policies>
<policy>
[example definition for a setting provided below]
<policyname>ReauthenticationPeriod</policyname>
<policytype>integer</policytype>
<policycategory>Access_Auth</policycategory>
<policydefault>480</policydefault>
<policystrings>
<title res_id="REATUH_PERIOD_TITLE">
Reauthentication period (minutes)</title>
<units res_id="REATUH_PERIOD_UNITS">minutes
</units>
<description res_id="REATUH_PERIOD_DESC">
Defines the period before a user is challenged to authenticate
again. If set to zero, the user is prompted for authentication
each time app is started or activated. Default value is
480 minutes (8 hours).</description>
</policystrings>
</policy>
[additional definitions for settings]
</policies>
</policymetadata>

[0120] FIG. 7 illustrates an example method for configuring a policy for a
managed application. Additionally, FIG. 7 illustrates a method that is
performed by the processing circuitry of one or more computing
devices--such as an access gateway, another server under control by an IT
administrator of an enterprise (or other user), or another device acting
as a control point--when operating in accordance with various software
constructs.

[0121] At step 701, the one or more computing device may receive initial
policy settings or other data for inclusion in a policy. For example,
application preparation tools may assemble one or more policies (also
referred herein interchangeably as policy metadata, setting descriptions,
and the like) including, for example, a set of default MRM
system-provided policies, which may also include one or more
application-specific policies or settings provided by the application
developer. Such policies or settings may be packaged directly into the
application bundle that will be uploaded to the computing device
configured to perform the method of FIG. 7 (e.g., a control point, access
gateway 560 of FIG. 5, or the like).

[0122] When a managed application is uploaded (e.g, for the purpose of
publishing the application for enterprise users to consume), the one or
more computing devices may proceed to finalize configuration of the
policy for the managed application, as illustrated in steps 703-709 of
FIG. 7.

[0123] At step 703, the one or more computing devices may create or
otherwise display a user interface (UI) to display various portions of
the initial policy settings. For example, upon uploading of the managed
application, the one or more computing devices may read the initial
policy settings or any other metadata associated with or packaged with
the application and may dynamically compose an administrative user
interface for all setting descriptions, policy metadata, etc. Further
details related to the user interface will be discussed below in
connection with FIGS. 12A-12J

[0124] At step 705, the one or more computing device may receive input via
the user interface to set, change, and/or add to one or more of the
initial policy settings. For example, the IT administrator (or other user
that, for example, has admin privileges) may interact with the various
controls of the user interface to perform various actions to set or
change a policy including, for example: choosing, modifying, entering, or
creating settings that are appropriate for the managed application; or
leaving preexisting settings set to the current or default value.

[0125] At step 707, the one or more computing devices may determine to
produce one or more published versions of the policy. In some variations,
the determination may be made responsive to input that is received via
the user interface from the IT administrator (or other user). Such input
may, for example, represent an acceptance of the policy for the managed
application or a command to publish the policy.

[0126] Additionally, the user interface may be configured to allow the IT
administrator (or other user) to create multiple policies from the policy
settings. Each policy may, for example, be specific to a different user
role associated with the enterprise (e.g., one policy for a sales
employee; a different policy for a designer, etc.) or application group
(e.g., a managed application may be assigned to an application group that
provides various constraints or benefits to member applications, such as
shared access to data stored in data containers, or the like).

[0127] At step 709, the one or more computing devices may produce one or
more policy files for the managed application. For example, after the IT
administrator (or other user) approves the policy for
publishing/distribution to one or more mobile devices, a JSON (JavaScript
Object Notation) or XML dictionary of key/value pairs representing each
defined setting name (dictionary name) and its assigned value may be
produced. In some environments, the settings of the policy file represent
the corporate policy that should be enforced in order to access resources
that are accessible via the access gateway or to execute the managed
application.

[0128] As discussed above, the user interface may be configured to allow
the IT administrator (or other user) to create multiple policies from the
policy settings. Accordingly, multiple policies may be produced with each
policy being specific to a different user role associated with the
enterprise (e.g., one policy for a sales employee; a different policy for
a designer, etc.) or application group (e.g., a managed application may
be assigned to an application group that provides various constraints or
benefits to member applications, such as shared access to data stored in
data containers, or the like).

[0129] At step 711, the one or more computing devices may provide the
managed application and the policy file available to be available for
download by one or more mobile devices. For example, once uploaded and
configured, the managed applications and any associated policy can be
made available to an enterprise's employees to peruse and choose to
install. In some instances the version of the application and the policy
that is made available to each user can be based on their role within the
organization. Alternatively, such applications and policies can be pushed
directly to mobile devices for users who have enrolled or registered
their device with a corporate MDM server that provides such a push
service.

[0130] Further, in some instances, distribution of the policy may be
separate from distribution of the managed application. For example, when
an employee executes a managed application on the mobile device, they may
be challenged to authenticate their corporate identity along with
passwords and other factors as dictated by corporate policy. After having
authenticated the user and/or device, the access manager components of
the system may verify that the user is entitled to the application in
question and download the JSON or XML policy file that represent the
settings that have been established by the administrator for this user or
mobile device when using this specific managed application.

[0131] Transmission of the policy and managed application to the mobile
device may, in some variations, be performed using one or more
application specific VPN tunnels, such as a MicroVPN (discussed above).

[0132] After distribution to the user's devices and to enforce the various
settings in the policy, the policy file can be consulted by the
application or MRM software embedded within the mobile device (e.g., by
the client agent 604 of FIG. 6) whenever a policy decision is needed at
run time. In some embodiments, the policy may be cached and periodically
refreshed to ensure continued compliance with configured administrative
settings produce a policy file for the managed application (e.g., an IT
administrator may update a policy by performing a method similar to that
illustrated in FIG. 7 to change, delete, or add to the policy). Indeed,
in some variations, one of the policy settings may dictate a required
update frequency to the policy. Alternatively, the MRM system may be
configured to check if an updated version of the policy exists when, for
example, the access gateway receives an indication that the managed
application is executing on the mobile device (e.g., the access gateway
receives a request to authenticate the user, mobile device or
application; the access gateway receives a request to create an
application specific VPN tunnel, the access gateway receives a request to
access a resource that is accessible through the access gateway, or the
like). If an update exists, the MRM system may transmit the updated
version of the policy to the mobile device.

[0133] In some variations, transmission of an update to the policy may be
performed without updating the managed application. Further, the user of
the mobile device may be unaware of the update to the policy.

[0134] As new versions of the EMM toolkit or SDK become available and as
new applications are developed and adapted to this system, the available
set of policies needed by a current application mix that is installed on
a mobile device can grow dramatically. However, no change in control
point software is needed to offer administrative control over the new
settings surfaced by these newly deployed applications.

[0135] To configure one or more policies, the settings included in a
policy or other metadata, an enterprise may provide a user interface that
is usable by an operator to view, create, and edit the policies,
applications, and other data related to the same. FIG. 12A-12J illustrate
example user interfaces that can be used to configure one or more
policies, settings or metadata. In some embodiments, the user interface
may be executed by one or more computing devices, such as an access
gateway another server under control by an IT administrator of an
enterprise, or another device acting as a control point. In particular,
the user interface of FIGS. 12A-12J may be usable by an operator or other
user with administrator privileges. Accordingly, the operator may be
required to log in prior to viewing the user interface displayed in FIGS.
12A-12J. FIGS. 12A-12J as illustrated with an "administrator" being
logged in, as indicated at display 1205 of FIG. 12A. While additional
details for configuring a policy will be described throughout this
disclosure (e.g., in connection with FIG. 7), the example user interfaces
will be described, for example, to illustrate various settings that may
comprise a policy and other data that an operator may view when an
enterprise provides managed applications and policies to mobile devices.

[0136] As illustrated in FIG. 12A, an example dashboard interface 1210 is
shown. The dashboard 1210 may provide a quick snapshot of user activity
over a specified period of time (e.g., the last 24 hours of user
activity, as shown at 1205). In the illustrated embodiment, the dashboard
1210 displays the total number of users that have logged in via display
1215; the number of applications or resources that have been accessed by
those total number of users via display 1225; and the current number of
connected user sessions via display 1220.

[0137] FIGS. 12B-12J illustrate different views of the user interface that
provide options for viewing and editing the policies for the applications
and resources. The example embodiment organizes the options under "Apps &
Does" tab 1310. The policies may be for resources of various types and
the user interface may be organized based on the various types. For
example, as illustrated, the user interface of FIG. 12B is organized into
a mobile application type 1320, a document type 1365, and a desktop
application type 1375. These general resource types may be further
divided into sub-type such as by operating system (e.g., mobile
application type 1320 is illustrated as being sub-divided into
applications for the Android operating system 1330 and iOS operating
system 1335; and desktop application type 1375 is illustrated as being
sub-divided into applications for the Windows operating system 1380);
whether the resource provides a web-based service or a software as a
service (SAAS) model (e.g., a type for web service and SaaS model
applications 1340); whether the resource functions as a simple link to a
website (e.g., a type for a web link application 1345); whether the
resource is an application store or marketplace (e.g., a type for public
application stores/marketplaces 1350 and a type for enterprise
application stores/marketplaces 1360); whether the resource is being
provided by a cloud service (e.g., a type for providing documents via a
file share service 1370); and whether the resource has been disabled from
being available to users (e.g., a type for disabled applications 1355).
In some embodiments, these types may not be specified in any policy file
or metadata. Indeed, these types may be solely for the benefit of the
administrator in navigating the user interface to find the resource
policy file in which he or she intends to create/edit. However, in
others, the type and sub-type may be specified in a policy file. For
example, when the policy is first created, the administrator may specify
the type and version number, which can be viewed after policy creation
but not editable (e.g., settings 1520 and 1525 of FIG. 12D).

[0138] After choosing one of the resource types or sub-types, the
administrator may be presented with a listing of policies associated with
that resource type. As further illustrated in FIG. 12B, the sub-type
Android 1330 for the application type 1325 has been selected, and a
number of icons are shown as being presented. Included in the icons is an
icon for each policy that has been created (e.g., icon 1390 and icon
1395). While FIG. 12B illustrates these icons as being blank, they may
include graphics and/or text within the icon's border or surrounding the
icon. Also included in the icons is an icon for creating a new policy
1385. While the remaining portion of FIGS. 12C-12J will be described in
connection with configuring a policy for a mobile application of the
Android operating system, different policy settings and displays may be
used for the different resource types.

[0139] As will be described in connection with FIG. 12C, each policy may
also be given a category setting. The administrator may be able to filter
the displayed icons by pull-down selector 1315, which lists the various
categories of the policies.

[0140] When an administrator selects an icon (e.g., via a "single-click"),
a summary window may appear that provides a few details from the policy
file/metadata and a few additional selectable options. For example, when
icon 1405 of FIG. 12C is selected, the details may include a display name
1410 for the policy (which is editable at 1510 of FIG. 12D), a
description 1415 for the policy (which is editable at 1515 of FIG. 12D),
an internal or workflow name 1420 for the policy (which is editable at
1610 of FIG. 12E), a single sign on (SSO) type 1425 for the policy; and a
category 1430 for the policy (which is editable at 1545 of FIG. 12D). The
additional selectable options may include an option 1435 to
disable/enable the policy; an option 1440 to delete the policy; an option
1445 to edit the policy; and an option 1450 to push the policy to users'
devices.

[0141] If the administrator selects to edit the policy via option 1445, a
mobile application details screen 1505 may be displayed in the user
interface. The details screen 1505 may present an opportunity for the
administrator to view and edit various settings of the policy.

[0142] When it is initially viewed, the mobile application details screen
1505 may first present the settings associated with the details group for
the policy (e.g., setting group identifier 1502 for details settings).
For example, the resource name that the policy is for may be defined
(e.g., mobile application name setting 1510) and a short description of
the resource may also be defined (e.g., description 1515). The resource
type and resource version may both be viewable (e.g., mobile application
type 1520 and mobile application version 1525), and may have been defined
when the policy was first created.

[0143] When the policy is first created, the resource/application that the
policy is to be applied to may be analyzed to determine the default
settings for the policy. For example, an application can be analyzed to
determine the application programming interface (API) calls that it
performs and various settings can be included in the policy based on
those API calls. As a particular example, if the application makes a call
to the mobile device's camera, various settings to block/allow access to
the camera may be included in the policy. If no calls are made to the
mobile device's camera, setting(s) to block/allow access to the camera
may not be included in the policy.

[0144] The policy may also define various version constraints on the
resource. For example, FIG. 12D illustrates a policy setting for
enforcing a minimum and maximum operating system version for a mobile
application at minimum OS version 1530 and maximum OS version 1535. The
policy may also exclude one or more devices from being able to
access/install the resource (e.g., excluded devices setting 1540). A
category for the policy may be defined (e.g., category setting 1545 and
one of the types enumerated by pull-down selector 1315). The policy may
include a user role setting to enforce a role a user must be assigned in
order to access/install the resource (e.g., assigned role setting 1550).
The policy may also include a setting to enforce a requirement that the
resource be installed on the mobile device (e.g., require application
installation setting 1555). After viewing/editing the various policy
settings on the mobile application details screen 1505, the administrator
may press the next button 1560 to save the settings of mobile application
details screen 1505 to the policy file.

[0145] After pressing next button 1505, the user interface may display the
settings associated with the workflow group for the policy (e.g., setting
group 1602 for workflow settings), which is illustrated in FIG. 12E. The
settings that can be viewed/edited at mobile application workflow screen
1602 include a setting that distribution of the policy to a user's device
requires approval (e.g., approval setting 1605), a setting specifying a
workflow name for the policy (e.g., workflow name 1610), and a
description of the workflow (e.g., description setting 1615). After
viewing/editing the mobile application workflow settings, the
administrator may press next button 1620 to save the workflow settings of
the mobile application details screen 1505 to the policy file.

[0146] After pressing next button 1620, the user interface may display the
remaining policy settings (e.g., policy settings 1702), which are
illustrated in FIGS. 12F-12J. Policy settings 1702 may include the
remaining setting groups that are enumerated in the policy including, for
example, a setting group for authentication settings (setting group 1705
for authentication settings, as illustrated in FIG. 12F); a setting group
for device security settings (setting group 1730 for device security
settings, as illustrated in FIGS. 12F and 12G); a setting group for
network requirement settings (setting group 1810 for network requirement
settings, as illustrated in FIG. 12G); a setting group for miscellaneous
access settings (setting group 1830 for miscellaneous network access
settings, as illustrated in FIG. 12G); a setting group for encryption
settings (setting group 1905 for encryption settings, as illustrated in
FIG. 12H); a setting group for application interaction settings (setting
group 2005 for mobile application interaction settings, as illustrated in
FIG. 12I); a setting group for application restriction settings (setting
groups 2025 and 2125 for application restriction settings, as illustrated
in FIGS. 12I and 12J); and a group for network access settings (setting
group 2105 for network access settings, as illustrated in FIG. 12J).

[0147] As illustrated in FIG. 12F, a policy file may include various
settings defined as part of an authentication settings group identifier
(e.g., those illustrated in FIG. 12F as being part of setting group
1705).

[0148] Authentication group settings may include authentication setting
1710, which may define what level of authentication is required, such as
whether a networked log-on with the access gateway is required before
accessing the application, whether offline access of the application is
permitted, whether access of the application can only be performed when
offline, or whether authentication is not required to access the
application.

[0149] The policy may also specify a maximum offline period setting 1715,
which specifies a time period that, when exceeded by the mobile device,
would cause the mobile device to challenge the user for the enterprise
logon before allowing access to the application. As illustrated, maximum
offline period setting 1715 is set for 72 hours. In some embodiments, the
minimum amount is 1 hour. Additionally, in some arrangements where
authentication setting 1710 is set to requiring a networked-log on, the
user will be reminded that a networked log-on will be required at various
times before the period expires (e.g., 30 minutes, 10 minutes, etc.),
and, after expiration, the application remains locked until the user
completes a successful network log-on. Alternatively, if the
authentication setting 1710 is set to requiring a networked log-on,
setting 1715 may be ignored with no offline access allowed.

[0150] The policy may also specify a re-authentication period setting
1720, which defines a period where when it is expired and the application
is re-started, a user is challenged to re-authenticate. In some
arrangements, if set to zero, the user is prompted for authentication
each time app is started or activated. As illustrated, re-authentication
period setting 1720 is set for 480 minutes (e.g., 8 hours). Accordingly,
when the application is re-started after 8 hours from a previous
authentication, the user will be required to re-authenticate (e.g.,
supply the log-on username and password).

[0151] The policy may also specify a domain name of the access gateway
that the mobile device is to use when authenticating. As illustrated,
gateway domain name setting 1725 allows an administrator to specify a
fully qualified domain name (FQDN) of an access gateway that will handle
authentication.

[0152] As illustrated in FIGS. 12F and 12G, a policy file may include
various settings defined as part of a device security settings group
identifier (e.g., those illustrated in FIGS. 12F and 12G as being part of
setting group 1730).

[0153] Device security settings group 1730 may include a setting
specifying whether to block jailbroken or rooted devices. For example,
block jailbroken setting 1735, if set to "on" the application is locked
when the device is jailbroken or rooted. If setting 1735 is set to "off"
the application can run even if the device is jailbroken or rooted.

[0154] The policy may also include a require device encryption setting
1740. If require device encryption setting 1740 is set to "on" data
stored on the mobile device will be encrypted (e.g., in accordance with
the encryption settings group, as discussed below). If require device
encryption setting 1740 is set to "off" the data stored on the mobile
device is not encrypted.

[0155] The policy may also include a require device PIN (personal
identification number) or password setting 1745. If setting 1745 is set
to "on" the user will be required to lock/unlock the mobile device using
a PIN or password. If set to "off" the mobile phone will not be required
to be locked via a PIN or password.

[0156] The policy may also include a require device pattern screen lock
setting 1805. If setting 1805 is set to "on" the user will be required to
lock/unlock the mobile device using a pattern screen lock mechanism. If
set to "off" the mobile phone will not be required to be locked via a
pattern screen lock mechanism.

[0157] As illustrated in FIG. 12G, a policy file may include various
settings defined as part of a network requirements settings group
identifier (e.g., those illustrated in FIG. 12G as being part of setting
group 1810).

[0158] Network requirements setting group 1810 may include a require WiFi
setting 1815. If setting 1815 is set to "on" the application will be
locked when the device is not connected to a WiFi network (e.g., 3G, 4G,
LAN connection, etc.). If setting 1815 is set to "of" the application
will be able to run even if the mobile device does not have an active
WiFi connection.

[0159] The policy may also include a require internal network setting
1820. If setting 1820 is set to "on" the application is allowed to run on
the mobile device only when the mobile device is connected inside the
enterprise network. If setting 1820 is set to "off" the application can
run from an external network.

[0160] The policy may also include an internal WiFi network setting 1825.
Setting 1825 may be defined by a comma separated list of allowed internal
WiFi network identifiers (e.g., SSID). In some arrangements, this setting
applies only when connected via an internal enterprise network. For
example, when the mobile device is connected from inside the enterprise
network, application access is blocked unless the device is connected via
one of the listed network identifiers. If setting 1825 is empty, any
internal WiFi network may be used. If logged on from an external network
(or not logged on), this setting may not enforced.

[0161] As illustrated in FIG. 12G, a policy file may include various
settings defined as part of a miscellaneous access settings group
identifier (e.g., those illustrated in FIG. 12G as being part of setting
group 1830).

[0162] Miscellaneous access setting group 1830 may include an update grace
period setting 1835. Setting 1835 may define the grace period within
which the application may continue to be used after the system has
discovered that an update is available.

[0163] The policy may also include an authentication failure setting 1840.
Setting 1840 may define a number of consecutive failed offline password
challenges that will cause the application to become locked. Once locked,
the application may only be unlocked through a successful network log-on.
In some arrangements, if setting 1840 is set to zero, authentication
failures will never cause the application to become locked.

[0164] The policy may also include an erase application data setting 1845.
Setting 1845 may define whether application data should be deleted when
the application is locked. If setting 1845 is set to "on" data maintained
by the application may be erased when the application is locked. Erasing
such data may effectively reset the application to its original installed
state. If setting 1845 is set to "off" data maintained by the application
is not erased when the app is locked. An application can be locked for
various reasons such as, for example: loss of application entitlement for
the user; application subscription removed; user account removed by the
enterprise, too many application authentication failures, the mobile
device being jailbroken or rooted without policy permitting application
access when the device is jailbroken/rooted, device placed in lock state
by administrative action, and the like.

[0165] The policy may also include an active poll period setting 1850.
Setting 1850 defines a poll period for reaching the application
controller and providing the application controller with information
about the lock/erase status of the mobile device and the enable/disable
status of the application. After a successful poll, the interval may be
restarted and a new poll will again be attempted upon expiration of the
specified poll period.

[0166] As illustrated in FIG. 12H, a policy file may include various
settings defined as part of an encryption settings group identifier
(e.g., those illustrated in FIG. 12H as being part of setting group
1905).

[0167] Encryption settings group 1905 may include an encryption keys
setting 1910 to allow how encryption keys are managed. For example, if
setting 1910 is set to "online access only" data used to derive
encryption keys cannot be persist on the device (e.g., be stored in a
long-term storage). Instead, such data must be recovered from the
enterprise each time the encryption keys are to be derived. If setting
1910 is set to "offline access permitted" data used to derive encryption
keys can persist on the device. In some arrangements, if setting 1910 is
set to "online access only" authentication setting 1710 is enforced to be
set to "network logon."

[0168] The policy may also include a private file encryption setting 1915
that specifies a security group which can access the application's
private files. This allows for different applications assigned to the
specified security group to derive the keys used to encrypt/decrypt the
private files.

[0169] The policy may also include a private file encryption setting 1920
that specifies exclusions to databases/specific locations where private
files/data will not be automatically encrypted.

[0170] The policy may also include an access limit setting 1925 that
specifies access limits for public files.

[0171] The policy may also include a public file encryption setting 1930
that specifies a security group which can access the application's public
files. This allows for different applications assigned to the specified
security group to derive the keys used to encrypt/decrypt the public
files.

[0172] The policy may also include a public file encryption setting 1935
that specifies exclusions to databases/specific locations where public
files/data will not be automatically encrypted.

[0173] The policy may also include a public file migration setting 1940
that specifies the access permissions that public files are assigned.

[0174] As illustrated in FIG. 12I, a policy file may include various
settings defined as part of an application interaction settings group
identifier (e.g., those illustrated in FIG. 12I as being part of setting
group 2005).

[0175] Application interaction setting group 2005 may include a security
group setting 2010 that specifies a security group for the policy. In
some arrangements, when this setting is set to blank, all applications
can exchange data with the application. In some embodiments, when this
application is given one or more comma separated security group
identifiers, only security groups matching one of the listed identifiers
will be able to exchange data with the application.

[0176] The policy may also include a cut and copy setting 2015 that, for
example, specifies whether the application is able to perform cut and
copy operations (e.g., blocked or unrestricted), or whether the
application is only able to cut and copy operations with applications in
its security group (e.g., restricted). When setting 2015 is set to
"restricted" cut or copied data is placed in a private clipboard that is
only available to applications having the same security group as the
application. A similar setting could be included in a policy related to
paste operations.

[0177] The policy may also include a document exchange setting 2020.
Setting 2020, in some variations, blocks, permits, or restricts document
exchange operations for this application (e.g., by being set to blocked,
unrestricted or restricted). When setting 2020 is set to "restricted"
data can be exchanged only with other applications having the same
security group as the application.

[0178] As illustrated in FIGS. 12I and 12J, a policy file may include
various settings defined as part of an application restriction settings
group identifier (e.g., those illustrated in FIGS. 12I and 12J as being
part of setting group 2025 and setting group 2125).

[0179] Application restriction settings group 2125 may include a disable
diagnostic logging setting 2030. If setting 2030 is set to "on" the
application is unable to interact with the mobile device's diagnostic
logging operations. If set to "off" the diagnostic logging operations are
allowed to be performed for the application.

[0180] The policy may also include a block camera setting 2035. If setting
2035 is set to "on" the application may be unable to access the mobile
device's camera. If set to "off" the application may be able to access
the mobile device's camera.

[0181] The policy may also include a block microphone record setting 2040.
If setting 2040 is set to "on" the application may be unable to record
data via the mobile device's microphone. If set to "off" the application
may be able to access/record from the mobile device's microphone.

[0182] The policy may also include a block location services setting 2045.
If setting 2045 is set to "on" the application may be unable to access
the mobile device's location services (e.g., global positioning services
(GPS)). If set to "off" the application may be able to access the mobile
device's location services.

[0183] The policy may also include a block short messaging service (SMS)
setting 2050. If setting 2050 is set to "on" the application may be
unable to access the mobile device's SMS compose function. If set to
"off" the application may be able to access the mobile device's SMS
compose function.

[0184] The policy may also include a block screen capture setting 2130. If
setting 2130 is set to "on" the application may be unable to access the
mobile device's screen capture function. If set to "off" the application
may be able to access the mobile device's screen capture function.

[0185] The policy may also include a block device sensor setting 2135. If
setting 2135 is set to "on" the application may be unable to access the
mobile device's sensors (e.g., acceleration, orientation sensors, and the
like). If set to "off" the application may be able to access the mobile
device's sensors.

[0186] As illustrated in FIG. 12J, a policy file may include various
settings defined as part of a network access settings group identifier
(e.g., those illustrated in FIG. 12J as being part of setting group
2105).

[0187] Network access settings group 2105 may include a network access
setting 2110. Setting 2110 can have various values related to preventing,
permitting or redirecting network activity that is attempted by/intended
for the application. For example, if setting 2110 is set to
"unrestricted" no restrictions are placed on the network access of the
application. If setting 2110 is set to "blocked" all network access is
blocked. If setting 2110 is set to "tunneled to the internal network" an
application-specific VPN tunnel back to the access gateway may be
required for all network access.

[0188] The policy may include a certificate label setting 2115 that allows
for a particular certificate to be used for network access.

[0189] The policy may include an authentication support setting 2120 that
specifies whether a user should be authenticated before allowing network
access.

[0190] After viewing/editing the various policy settings, the
administrator may press save button 2140 to save the policy settings to
the policy file.

[0191] The above settings are meant to only be examples of the types of
settings that could be included in a policy. Variations on the above
settings or different settings not discussed above could be included in a
policy.

[0192] For example, additional types of policy settings not shown in FIGS.
12A-12J include, for example, a disable e-mail setting that blocks/allows
access to the mobile device's e-mail functions; a disable paste setting
that blocks/allows paste operations; a disable print setting that
blocks/allows access to the mobile device's print functions; a disable
cloud setting that blocks/allows access to the mobile device's cloud
services; and one or more network traffic filters.

[0193] One example of a traffic filter is an outbound traffic filter. Some
applications, such as iOS applications, can dispatch uniform resource
locator (URL) requests to other applications that have been registered to
handle specific schemes (such as "http://"). Such an outbound traffic
filter setting may provide a mechanism for an application to pass
requests for help to another application. This setting serves to filter
the URLs that are passed from this application to other applications. In
some arrangements, the value of the setting should be formatted as a
comma separated list of patterns where each pattern may be preceded by a
plus "+" or minus "-". Outbound URLs can be compared against the patterns
in the order listed until a match is found. Once matched, the action
taken may be dictated by the prefix. A minus "-" prefix blocks the URL
from being passed out to another application. A plus "+" prefix permits
the URL to be passed out to another application for handling. If neither
"+" or "-" is provided with the pattern, a default action may be taken
(e.g., allow is assumed). A pair of values separated by "=" may indicate
a substitution where occurrences of the first string are replaced with
the second. The regular-expression "A" prefix may be used to require the
pattern to occur at the beginning of the URL. In some embodiments, if an
outbound URL does not match any pattern in the list, it will be blocked.
A similar filter setting could be constructed for an inbound network
traffic filter.

[0194] By relying on a comprehensive metadata description of all policies
and settings associated with managed applications that, in some
instances, may be embedded within the application bundle itself, the
administrative control point for the policies can dynamically compose
user interface for these settings, thereby decoupling the back end EMM
server software from the specific knowledge of policies to be offered.

[0195] Further, this data driven description of policy settings may
simplify delivery of policy settings dynamically to an application at
runtime without any middleware knowledge of the semantics of these
settings.

[0196] FIG. 8 illustrates an example environment in which various policies
may be configured. The environment of FIG. 8 provide additional details
not shown in FIGS. 5 and 6 and, specifically, show various aspects
related to configuring policies for managed applications, as described
herein (e.g., in connection with FIG. 7 and in connection with the
below-described methods of the remaining figures). As shown, a mobile
device 810 may communicate, e.g., over the Internet or some other
network, with MRM system 830. The MRM system 830 may include, for
example, an authentication server 832 (e.g., that provides authentication
services, such as those described in connection with FIG. 5), an
application store 834 (e.g., application store 578 of FIG. 5), and an
administrative user interface generator 836, or any of the other
components described above in connection with FIGS. 3 through 6 (e.g.,
MRM system 830 may include an access gateway or other component). Such
other components are omitted from FIG. 8 for simplicity.

[0197] In some embodiments, an application developer 840 may develop an
application 812 that is to be managed by one or more policies. The
application developer may also produce initial policy metadata 846. The
policy metadata 846 may define a set of policies for controlling data
flow into and/or out of the managed application 812. In some instances,
the policy metadata may include a first set of policy metadata that is
general to the MRM system 830 and a second set of policy metadata that is
specific to the managed application 812. The application developer 840
(or multiple developers) may develop multiple mobile applications, each
with metadata general to the MRM system 830 and with application-specific
metadata.

[0198] The managed application 812 and policy metadata 846 may be received
at the MRM system 830 (e.g., received from application developer 812) and
provided to other otherwise received by the administrative UI generator
836. Upon receiving the managed application 812 and policy metadata 846,
the administrative UI generator 836 may dynamically generate an
administrative UI 850. An administrator, such as an IT administrator, can
then view the policy metadata 846 via a viewing component of UI 850 and
customize the policy settings included in the policy metadata 846, e.g.,
based on rules of the MRM system 830 and/or other considerations.
Subsequent to the administrator's customizations is policy 856, which may
be an XML file, and may include one or more settings different from
policy metadata 846 (e.g., policy metadata 846 may include a setting not
included in policy 856, policy metadata 846 may not include a setting
included in policy 856, etc.). In an example, the policy 856 may be in
the form of a dictionary of policy names and values (e.g., key/values
pairs), which may be included in an XML or JSON file, for example.

[0199] With the settings of the policy 856 established, the managed
application 812 may be made available to users via the application store
834. Users, such as a user of the mobile device 810, can log on to the
MRM system 830 by, for example, submitting authentication requests 814 to
the authentication server 832 (e.g., via a MicroVPN tunnel and an access
gateway, as illustrated in FIG. 5) and receiving authentication responses
816. Authenticated users can view applications in the application store
834 and download them to their mobile devices. For example, the user of
the mobile device 810 can download the managed application 812 from the
application store 834.

[0200] In some variations, when the user downloads the managed application
812, the user may also receive the policy 856. The application 812, based
on software installed on the mobile device (e.g., the client agent as
described in connection with FIG. 6) can then be executed in such a way
as to constrain its operation on the mobile device 810 in accordance with
the policy 856.

[0201] Additionally, the managed application 812 may be specially designed
or adapted for use with the MRM system 830 or enterprise. In other words,
the managed application can be considered to be not an application that
general users can download for their own personal activities (e.g., news
apps, Facebook app, etc.). In some examples, the managed application 812
may be designed especially for the MRM system 830. In other examples, the
application 812 may be a widely used application that is adapted
specifically for use with the MRM system 830. For example, the
application 812 may be injected with additional code that enables the
application to conform with the framework of the MRM system 830. Such
code can be compiled into the application 812 using an SDK.
Alternatively, such code may be applied as a wrapper around the
general-use application. Such "wrapping" may provide one or more
interfaces to adapt the application 812 specifically for use with the MRM
system 830. In general, the additional code may, for example, divert
application programming interface (API) calls from the application 812
through the policy 856, such that the policy 856 is applied to control
the behavior of the application 812 on the mobile device 810.

[0202] The application developer(s) 840 can periodically provide updated
versions of the policy metadata 846. Such updates can be used to generate
(via the administrative UI generator 836) an updated version of policy
856. In some examples, the updated version of policy 856 can be pushed to
the mobile device 810 to update the policy in use.

[0203] In some examples, the policy 856 residing on the mobile device 810
may be refreshed periodically, or in response to certain events, such as
starting the application 812 on the mobile device 810, in response to a
MicroVPN connection being created between the mobile device 810 and an
access gateway of the MRM system 830, or in accordance with a setting of
policy 856 that directs mobile device 810 to request an update to the
policy 856.

[0204] Having described certain embodiments, numerous alternative
embodiments or variations can be made. For example, the MRM system 830
has been shown and described as a server accessible via a network, such
as the Internet, and may be implemented with both a server portion and a
client portion that runs on the mobile device 810.

[0205] A policy may include any type of setting that an IT administrator
or application developer may wish to implement for a managed application
In connection with the numerous different settings that an IT
administrator or application developer may wish to implement for a
managed application, a few additional embodiments and variations will be
described in connection with FIGS. 9 through 11.

[0206] For example, temporal and geographic restrictions on data access
may be useful in some variations. Accordingly, an administrator may
deploy a policy that restricts the availability of the data (stored
within the container) to a specified time window and/or a geographic zone
(e.g., as determined by a GPS chip of the mobile device) within which the
mobile device must be currently located in order to access the data.
Further, the policy can instruct deletion of data from the container or
otherwise make them unavailable when the specified time period expires or
if the mobile device is taken outside of the defined geographic zone. One
example method for configuring and providing a policy that includes a
setting to delete data will be discussed below in connection with FIG. 9.

[0207] As another example, it may be important to include settings that
constrain or otherwise affect how the application is to be executed. For
example, a policy may specify how data associated with the mobile
application is to be stored by the mobile device and/or how file system
APIs called by the application are to be redirected and/or how data
associated with the mobile application is to be processed by the mobile
device. One example method for configuring and providing a policy that
includes one or more settings for managing execution of a managed
application will be discussed below in connection with FIG. 10.

[0208] As another example, it may be important to include settings that
are specific to a user's role in the enterprise, such as what department
he or she is employed within the enterprise (e.g., sales, engineering,
etc.). It may also be important to include settings related to
authenticating a user when the mobile application is executing (e.g., a
setting that specifies a token that can be used to authenticate a user
when creating a MicroVPN connection specific to the managed application
and that enables access by the mobile device/application to one or more
resources that are accessible via an access gateway). One example method
for configuring and providing a policy that includes one or more settings
related to user authentication and/or user identification will be
discussed below in connection with FIG. 11.

[0209] FIG. 9 illustrates an example method for configuring and providing
a policy that includes a setting to delete data in accordance with
various aspects of the disclosure. Additionally, FIG. 9 illustrates a
method that is performed by the processing circuitry of one or more
computing devices--such as an access gateway, another server under
control by an IT administrator of an enterprise, or another device acting
as a control point--when operating in accordance with various software
constructs.

[0210] At step 901, the one or more computing device may receive initial
policy settings or other data for inclusion in a policy. This step may
proceed similar to step 701 of FIG. 7.

[0211] At step 903, the one or more computing devices may create a user
interface (UI) to display various portions of the initial policy
settings. This step may proceed similar to step 703 of FIG. 7.

[0212] At step 905, the one or more computing device may receive input via
the user interface to set, change, and/or add to one or more settings
related to providing a selective wipe on a mobile device (e.g., a
selective wipe setting). Aspects of this step may proceed similar to step
705 of FIG. 7.

[0213] An IT administrator may provide input specifying one or more
conditions that, when not met by the mobile device, instruct deletion of
data or instruct the mobile device to perform a selective wipe. For
example, an IT administrator may provide input via the UI that specifies
one or more temporal or geographic restrictions for data associated with
the managed application. Accordingly, one or more policy settings may be
set, changed and/or added to restrict the availability of data to a
specified time window and/or a geographic zone (e.g., as determined by a
GPS chip of the mobile device) within which the mobile device must be
currently located in order to access data.

[0214] An IT administrator may provide input specifying one or more
conditions that, when met by the mobile device, instruct deletion of data
or instruct the mobile device to perform a selective wipe. For example,
one or more settings may be set, changed and/or added via the UI that
specify one or more operating conditions of the mobile device. Such
operating conditions may include, for example, an attempt to jailbreak
the mobile phone, install an application on a blacklist, a number of
failed attempts to log-in to the mobile device, an attempt to uninstall
the managed application, switch from a managed application to an
unmanaged application, switch from the managed application being stored
in a managed partition of the mobile device to an unmanaged partition,
receive a message specifying that the user no longer is employed by the
enterprise, or otherwise use the mobile device in a disallowed
configuration. Other operating conditions may include deleting data
according to a specified schedule (e.g., daily, weekly) or when a secure
container has or exceeds a threshold amount of stored data. As the device
is operated, software on the device may monitor for the one or more
operating conditions and when the operating conditions are met, may
perform a selective wipe or delete data from the mobile device in
accordance with the policy setting. Further details as to how the mobile
device performs a selective wipe or deletes data is described below in
connection with step 909.

[0215] The IT administrator may also be able to set, change and/or add
specific data that is to be deleted when performing the selective wipe.
For example, a specific data container's identifier or resource name may
be included in the policy setting so that any data stored in the data
container (e.g., secure data container 528 of FIG. 5, the private data
vault or shared data vault of FIG. 6, etc.). The policy setting may also
specify that a user's mobile device is deleted of all enterprise
application(s) and corporate data when performing the selective wipe
based on the policy setting.

[0216] At step 907, the one or more computing devices may determine to
produce one or more published versions of the policy. This step may
proceed similar to step 707 of FIG. 7.

[0217] At step 909, the one or more computing devices may produce one or
more policy files for the managed application that include the selective
wipe setting. This step may proceed similar to step 709 of FIG. 7.

[0218] The policy file produced by this step can be used by the mobile
device to enforce the selective wipe settings. Accordingly, the policy
can cause the mobile device or application to perform various actions
based on any selective wipe setting included in the policy file.
Generally, any of the above (or other) conditions described above in
connection with step 905 may form the basis for actions that the mobile
device or application is caused to perform.

[0219] For example, if the mobile device does not meet the conditions of a
selective wipe setting (or does meet conditions, depending on what type
of constraint the setting applies), the mobile device may, in response,
perform a selective wipe as defined by the selective wipe setting.

[0220] As one example, a selective wipe may be performed by the mobile
device as follows. The mobile device may begin by monitoring the
operating conditions of the mobile device (e.g., monitor for when the
user discontinues employment, violates a corporate policy such as if they
jailbreak their device or otherwise use it in a disallowed configuration,
or the like). Based on any selective wipe setting included in the policy
and the monitored conditions, the mobile device may determine to perform
a selective wipe of data. For example, if a selective wipe setting
specifies a number of failed attempts that result in performance of a
selective wipe and the mobile device detects a sufficient number of
consecutive failed attempts to enter a valid passcode (e.g., 5 or 10),
the mobile device may determine to perform a selective wipe.

[0221] Generally, any of the above (or other) conditions described above
in connection with step 907 may form the basis of the determination of
when the mobile device performs a selective wipe. To enforce the policy,
the mobile device may compare the monitored conditions to one or more
policies and if the conditions match a condition specified in the policy
that commands a selective wipe, the mobile device may determine to
perform a selective wipe.

[0222] In some embodiments, the mobile device may perform a check to
determine whether it has the most up to date policies that form a basis
for performing the selective wipe. For example, in some instances, the
mobile device may be performing a polling mechanism in a background
thread that periodically polls for updates to the policies installed on
the mobile device. In others, the mobile device may, prior to performing
the selective wipe, send a message to the access gateway that indicates a
selective wipe is about to be performed. In addition to indicating that
the selective wipe is about to be performed, the message may include an
indication of the version number of the policy that formed the basis for
determining to perform the selective wipe. Responsive to receiving the
message, the access gateway may determine whether the mobile device has
the most-up-to date policy settings (e.g., determine whether the policy
should be updated or not) and, based on the determination, may respond
with an acknowledgement that indicates the mobile device has the most
up-to-date policy settings or respond with an update to the policy. After
receiving the message or update, the mobile device may proceed with
performing the selective wipe or re-determine whether the selective wipe
should be performed based on the updated policy.

[0223] The mobile device may continue the selective wipe process by, for
example, determining one or more secure containers for the selective
wipe. For example, the mobile device may determine which secure
containers contain the data of the one or more managed applications. This
determination may be based on information specified by the policy.

[0224] After determining to perform the selective wipe and determining
which containers to delete from, the mobile device may delete or
otherwise make inaccessible the data of the one or more secure containers
in accordance with the policy. For example, a container may be configured
to allow the client agent or mobile device to read from, write to, and/or
delete information from the container's file system. Deleting data from
the container can include deleting actual data stored in the container,
deleting pointers to data stored in the container, deleting encryption
keys used to decrypt data stored in the container, and the like. The
container can enable some or all of the enterprise data stored in its
file system to be deleted without modifying other data stored on the
mobile device outside of the container.

[0225] After performing the selective wipe, the mobile device may transmit
a selective wipe acknowledgement to the enterprise. Such an
acknowledgement may provide an indication to the enterprise that the
selective wipe was successful. The acknowledgement may include a listing
of applications and/or listing of secure containers that were
affected/deleted by the selective wipe. The acknowledgement may also
include a version number of the policy that included the selective wipe
settings so that a computing device (e.g., the access gateway) can
confirm that the most up-to-date version of the selective wipe settings
were used. Upon receipt, the enterprise (e.g., access gateway) may update
its stored records accordingly.

[0226] At step 911, the one or more computing devices may provide the
managed application and the policy file to be available for download by
one or more mobile devices. This step may proceed similar to step 711 of
FIG. 7.

[0227] FIG. 10 illustrates an example method for configuring and providing
a policy that includes one or more settings related to application
management of a managed application. Additionally, FIG. 10 illustrates a
method that is performed by the processing circuitry of one or more
computing devices--such as an access gateway, another server under
control by an IT administrator of an enterprise, or another device acting
as a control point--when operating in accordance with various software
constructs.

[0228] At step 1001, the one or more computing device may receive initial
policy settings or other data for inclusion in a policy. This step may
proceed similar to step 701 of FIG. 7.

[0229] At step 1003, the one or more computing devices may create a user
interface (UI) to display various portions of the initial policy
settings. This step may proceed similar to step 703 of FIG. 7.

[0230] At step 1005, the one or more computing device may receive input
via the user interface to set, change, and/or add one or more settings
related to application management of a managed application (e.g., an
application management setting). Aspects of this step may proceed similar
to step 705 of FIG. 7.

[0231] In some arrangements, the UI administrator may provide input to
set, change, or add a setting that specifies how data associated with the
mobile application is to be stored by the mobile device and/or how file
system APIs called by the application are to be redirected and/or how
data associated with the mobile application is to be processed by the
mobile device.

[0232] For example, the IT administrator may assign one or more secure
containers to the mobile application. Accordingly, the policy may include
one or more identifiers or resource names for the assigned secure
container(s).

[0233] As another example, in some instances, the mobile device may have
previously used a different application prior to using the managed
application (e.g., a previous corporate e-mail application) and the
previous application may not have enforced similar security settings that
will be applied to the managed application (e.g., the previous corporate
e-mail application did not encrypt the data of the inbox or the like).
Accordingly, one or more application management settings may be included
in the policy so that legacy data will be processed when the application
is configured in order to provide the user with access to the legacy data
in accordance with the different security protocols being applied to the
managed application.

[0234] An IT administrator may configure the policy so that, for example,
it includes a location of the legacy data is defined within the policy
and/or includes an indication that the mobile device is to transfer
legacy data for the managed application when configuring the application.
The policy may also define an amount of legacy data to move to the secure
containers (e.g., a maximum amount of raw data, a number of days of
e-mails, all data, etc.). In some arrangements, the legacy data may be
stored remotely, such as by an enterprise resource.

[0235] The IT administrator may also provide input that specifies
encryption and/or decryption keys for use when a mobile device or
application wants to read, write or otherwise access a secure container
on the mobile device when the managed application is running. Such a
policy may link a specified encryption/decryption key to one or more
secure containers by specifying one or more secure container identifiers
or resource names. For example, encryption or decryption keys may be
assigned based on a tuple of user, device, and application or application
group, and the policy may include information identifying the tuple
(e.g., an identifier of the user, identifier of the mobile device, and
identifier of the application or application group).

[0236] The IT administrator may also provide input that specifies how
and/or how often the encryption and decryption keys should be updated or
refreshed. For example, the setting may include a time to live for each
key so that when the time expires, the mobile device must retrieve new
keys via the access gateway. In some arrangements, such settings may also
specify that the new keys are retrieved via an application specific VPN,
such as a MicroVPN tunnel.

[0237] The IT administrator may also provide input that specifies which
application group the managed application belongs to. Such an application
management setting may include an identifier or resource name for a
shared data vault that is accessible by other members of the application
group.

[0238] The IT administrator may also provide input that specifies one or
more secure data container that read or write operations from the managed
application are to be redirected to when the mobile device executed the
managed application. In some arrangements, one of the secure data
containers may be a private secured data container that is accessible to
only the managed application (e.g., the private app data vault of FIG.
6). In others, one or more of the secure data containers may be a shared
data container (e.g., shared data vault of FIG. 6) that, for example, is
accessible to applications of the same application group.

[0239] At step 1007, the one or more computing devices may determine to
produce one or more published versions of the policy. This step may
proceed similar to step 707 of FIG. 7.

[0240] At step 1009, the one or more computing devices may produce one or
more policy files for the managed application that include the
application management setting(s). This step may proceed similar to step
709 of FIG. 7.

[0241] The policy file produced by this step can be used by the mobile
device to enforce the application management settings. Accordingly, the
policy can cause the mobile device or application to perform various
actions based on any application management setting included in the
policy file. Generally, any of the above (or other) conditions described
above in connection with step 1005 may form the basis for actions that
the mobile device or application is caused to perform.

[0242] For example, when the mobile device configures the managed
application, the mobile device may also configure one or more secure
containers in accordance with the policy file. Based on the policy, the
mobile device may determine whether the assigned containers have been
properly created and configured on the mobile device. If a container does
not already exist, a new empty vault is initialized, including a file
system for the container (e.g., empty directory tree). An access manager
for the container may also be configured. In some embodiments, a secure
container can be a logical interface into which read or write operations
are redirected and in which data is in an encrypted form. The access
manager of a secure container may govern access to the file system by
applications and other components of the mobile device.

[0243] A software component, such as the client agent of the mobile
device, may also be configured based on the policy. For example, an
interception layer may also be configured to be aware of any of the
secure containers specified by the policy. To configure the interception
layer, it may be configured with information linking the identifiers or
resource identifiers for the secure containers to one or more API calls
that will be issued by the application during execution and may be
configured with the locations of the keys that will be used when
encrypting/decrypting data to/from the application. In such a way, the
interception layer may intercept such calls when the application is
executing and redirect the calls to the appropriate secure container in
accordance with the policy and, in some variations, without the
application being aware of the interception.

[0244] If the policy specifies that legacy data for the managed
application is to be configured for the application, the mobile device
may perform such configuring of the legacy data accordingly. For example,
the mobile device may retrieve, from the location where the legacy data
is stored, and/or an amount of data in accordance with the policy. The
mobile device may then encrypt the data in accordance with the policy
(e.g., using the encryption protocols specified by the policy and using
the keys specified by the policies). Some data may be encrypted using
different keys based on which of the one or more secure containers they
will be stored into. After encrypting the legacy data, the mobile device
may store the now-encrypted legacy data into the specified secure
container (as determined by the policy). In some instances, the policy
may specify that some data is to be stored in one container (e.g., a
private container), while other data is to be stored in a different
container (e.g., a shared container). Accordingly, the data may be stored
into the appropriate containers in their encrypted form. Such storage may
be performed by updating or creating references to the location of the
encrypted data in the secure container's file system. In some instances,
after successfully processing the legacy data, any legacy data that
remains on the mobile device in its unencrypted form may be deleted from
the mobile device (such deletion may also be specified by the policy).

[0245] At step 1011, the one or more computing devices may provide the
managed application and the policy file to be available for download by
one or more mobile devices. This step may proceed similar to step 711 of
FIG. 7.

[0246] FIG. 11 illustrates an example method for configuring and providing
a policy that includes one or more settings related to user
authentication and/or user identification in accordance with various
aspects described herein. Additionally, FIG. 11 illustrates a method that
is performed by the processing circuitry of one or more computing
devices--such as an access gateway, another server under control by an IT
administrator of an enterprise, or another device acting as a control
point--when operating in accordance with various software constructs.

[0247] At step 1101, the one or more computing device may receive initial
policy settings or other data for inclusion in a policy. This step may
proceed similar to step 701 of FIG. 7.

[0248] At step 1103, the one or more computing devices may create a user
interface (UI) to display various portions of the initial policy
settings. This step may proceed similar to step 703 of FIG. 7.

[0249] At step 1105, the one or more computing device may receive input
via the user interface to set, change, and/or add a setting related to
user authentication or user identification (e.g., a user authorization
setting or a user identification setting). In some arrangements, such a
setting may provide a condition for authorizing or identifying a user in
connection with providing the access to one or more resources that are
accessible through an access gateway. Aspects of this step may proceed
similar to step 705 of FIG. 7.

[0250] In some arrangements, an IT administrator may set, change and/or
add a setting that specifies (or includes) a ticket or token (these terms
will be used interchangeably herein). Such tokens can be used by the
mobile device in order to authenticate the user in a transparent manner.
That is, one or more tickets are provided to the mobile device from the
enterprise in an effort to avoid burdening the user to re-authenticate.
When attempting to access an enterprise resource or initiating a secure
connection to the enterprise resource, the mobile device may provide the
ticket to the access gateway instead of reauthenticating (e.g., instead
of requiring the user to input or otherwise provide his or her
credentials, such as a username and/or password).

[0251] Such tickets, however, may expire and the IT administrator may
specify the expiration time or expirations conditions of the ticket. If
such tickets expire, operations that required tickets instead now require
that the user re-authenticate. In some variations, a ticket may be
one-time use and/or time-based, and impose constraints and/or privileges
to the application or user when accessing an enterprise resource. For
example, a ticket may be specified as valid for a two-week period, or
some other shorter or longer time period as the enterprise operator
wishes (e.g., provide short-lived or longer-lived access). In some
arrangements, access control is structured so that the level of security
diminishes over time. For instance, some applications which should have
high security may be provided tickets that expire more quickly (e.g.,
after a predefined amount of time such as an hour, 15 minutes, etc.).
Other tickets associated with applications of lower security may expire
at a later time (e.g., after a later predefined amount of time such as a
day, etc.). Other ticket-based techniques for imposing different levels
of security based on time or other measure (e.g., number of logins) are
suitable for use as well.

[0252] As one example of a ticket's use, a ticket may be usable to provide
authentication in connection with creating a VPN tunnel to enterprise
resources. For example, a ticket may include data or be otherwise
configured to authenticate a user, mobile device or application that is
attempting to create a VPN tunnel to an enterprise resource that is
accessible through an access gateway, such as a MicroVPN tunnel or other
type of application-specific VPN tunnel.

[0253] The IT administrator may also provide input via the UI that
specifies how a user is to log-on to the MRM system. For example, the
policy may specify that the user can use single-sign on functionality for
authentication with the access gateway and the conditions with which the
user can continue using single sign on functionality (e.g., single sign
on within particular geographic or mobile device location constraints,
within particular time windows, constraints requiring an install of a
particular application on the mobile device, or the like).

[0254] As discussed above, when a user executes a managed application on
the mobile device, the user is typically challenged to authenticate their
corporate identity along with passwords and other factors as dictated by
corporate policy. The policy may specify the constraints on the password
and/or specify the types of identification information that is to be
included when requesting to authenticate (e.g., authenticate with a
password, username and mobile device identifier).

[0255] The policy may also specify (or include) one or more certificates
that can be used to respond to certificate challenges that are received
by the mobile device.

[0256] The IT administrator may also provide input via the UI to create a
policy that is assigned to the user's role within the enterprise or
specific to the application's assigned application group. In such a way a
single managed application may be associated with multiple policies, with
each policy being assigned to a different user role (e.g., one policy for
a sales employee; a different policy for a designer, etc.) or application
group (e.g., a managed application may be assigned to multiple
application groups where each provides various constraints or benefits to
member applications, such as shared access to data stored in data
containers, or the like, and each of the multiple application groups
corresponds to a different user role).

[0257] A policy may also be assigned to a group of applications. The group
of applications could be, for example, a grouping of applications that
apply to a particular industry (e.g., the policy is assigned to a group
of applications that are related to the healthcare industry), apply to a
particular organization (e.g., the policy is assigned to a group of
applications that were created by the same application developer, or are
provided by the same enterprise), and the like. The UI may be configured
to allow the IT administrator to provide input to create such
assignments.

[0258] At step 1107, the one or more computing devices may determine to
produce one or more published versions of the policy. This step may
proceed similar to step 707 of FIG. 7.

[0259] At step 1109, the one or more computing devices may produce one or
more policy files for the managed application that include the user
authentication or user identification setting(s). This step may proceed
similar to step 709 of FIG. 7.

[0260] The policy file produced by this step can be used by the mobile
device to enforce the user authentication or user identification
settings. Accordingly, the policy can cause the mobile device or
application to perform various actions based on any user authentication
or user identification setting included in the policy file. Generally,
any of the above (or other) conditions described above in connection with
step 1105 may form the basis for actions that the mobile device or
application is caused to perform.

[0261] For example, a ticket specified by the policy may be first loaded
into the mobile device when the policy is downloaded to the mobile
device. The mobile device may transmit a message including the ticket
when attempting to create an application-specific VPN tunnel. If such
token/ticket has expired, then the user may be asked to proceed through a
full authentication process again before allowing VPN access. If the
ticket is not expired, the information included in the ticket may be used
by a computing device (e.g., access gateway) to determine that the ticket
is valid and the user is allowed to access resources that are accessible
via the access gateway. After using the ticket to authenticate the user,
a VPN tunnel between the access gateway and mobile device may be
constructed/initialized that enables the mobile device with access to at
least one resource. The VPN tunnel may be an application specific VPN,
such as a MicroVPN.

[0262] Use of the user authorization or user identification settings may,
in some embodiments, cause the mobile device to be able perform various
actions without the application and/or the user being aware of the
authorization or that the user identification was provided to the
enterprise. For example, the creation of the application specific VPN
tunnel may be done without user interaction and without the user's
knowledge that the application specific VPN tunnel has been
created/established. As another example, certificates specified by the
policy may be provided without the application or user being aware that
such information was provided. As yet another example, user log-ins,
passwords, or other identifying information may be provided to the
enterprise without the user or application being aware that such
information was provided.

[0263] At step 1111, the one or more computing devices may provide the
managed application and the policy file to be available for download by
one or more mobile devices. This step may proceed similar to step 711 of
FIG. 7.

[0264] Although the subject matter has been described in language specific
to structural features and/or methodological acts, it is to be understood
that the subject matter defined in any claim is not necessarily limited
to the specific features or acts described above. Rather, the specific
features and acts described above are described as some example
implementations of the following claims.