How many times have you wondered about going to one of those big chain-store PC places to get your computer or device repaired and then had second thoughts?

Why should you call File Genie instead?First of all – I’m local. And that means I’m probably closer than the big stores and won’t charge you for parking!

Second – I speak in plain language. I won’t try to blind you with science or geeky terms. I’ll tell you what needs to be done and how much I charge.

If there are other options, I’ll explain them and the costs too. I won’t push you to buy anything more than you need to and would only recommend that you get a new computer or device if there was no other way to get yours back up and running (or it would be cheaper). I don’t sell computers, or software, or printers, scanners and so on, I don’t even sell keyboards or mice so there’s no benefit to me in recommending one bit of kit over another. Any advice I give on buying is based solely on the best solution for you…and what’s more – I don’t charge you for advice and you are under no obligation.

I don’t have a shop to sell from, or the staff and all the overheads that come with one. What I do have is a fully equipped workshop, masses of knowledge gained over years of being a complete tech’ geek, and having a total love for what I do - and that’s what you get the benefit of when you come to me.

I have my own workshop, and I can usually do what’s needed more quickly than the big guys. I don’t send your equipment off to a centralised repair centre so there’s no waiting for it to be picked up, delivered to the repair centre and going on the pile of jobs waiting there to be done, then getting it all packed up and sent back again. Simply, you hand your equipment to me, give me your contact details, and I get to work. I will always check with you before doing anything that might cost you more than originally expected.

Best of all, the service is personal – as in PC, Personal Computer. I understand how precious the memories are in your computer or device. I know how important they can be, so I take every possible care to preserve all your important stuff – pictures, documents and so on. I also take pride in respecting your privacy. When you put your device in my hands, nobody – no receptionists, no warehouse staff, no drivers, no faceless technicians or their supervisors – nobody will touch your device but me, until I hand it back to you. That’s ‘personal’ service, with a smile.​Don’t just take my word for it though. Click here and read some testimonials or watch some reviews from some of my previous customers. ​