These fabulous tote bags from Lola and Gilbert are the perfect shopping accessory and can be carried on your shoulder. Made from natural canvas, with handles in pink, this tote has been individually hand screen printed and bears the words, "My Chanel is at home."

Established in 2014, Lola & Gilbert is the brainchild of Kristina and Natalie. After meeting in 2007, travelling the world searching for fun, food, cocktails and collecting a lot of bags along the way, they decided to bring their shared love of all things creative together and set up Lola and Gilbert which they named after their beloved pets. Based in London, their vision is simple; to share a fairly serious addiction to and love of bags mixed with fun and quirky anecdotes that bring a smile to your face!

Express48 £3.50

Express24 £6.50

International Delivery £10.00

1. United Kingdom ordersWe currently use Parcelforce to deliver our United Kingdom items. When you buy from us online or over the telephone, all items ordered before 3pm on a working day will normally be collected by Parcelforce from us on the same working day. Items ordered during the weekend will be collected the following Monday, with the exception of Bank Holidays.

If you provide us with your email address or mobile telephone number, Parcelforce will contact you by one of these methods to give you information about your delivery and redelivery options.

We offer a choice of the following two Parcelforce delivery options:

a) Express48

If you choose the Express48 option, your item will normally arrive within two working days.

The Express48 charge is £3.50 no matter how many items you order from us.

Express48 items are not delivered on Bank Holidays or at the weekend. If you require a weekend delivery, you will need to contact us in advance to identify if a weekend delivery is possible and pay the required additional weekend charge.

Express48 items require a signature upon receipt. If no-one is able to sign for your order, Parcelforce will leave a delivery card, text message or email and then take the item to your local depot/Post Office. You can then collect the item with proof of identity or arrange redelivery to your specified address or to a local Post Office.

If you need an item urgently we recommend that you choose the Express24 service or contact us for the range of delivery options available.

Additional postage charges are occasionally needed for large and/or heavy items. If this is the case, we will contact you before delivery to ensure that these additional charges are acceptable to you.

b) Express24

If you choose the Express24 option, and place your order before 3pm, your item is guaranteed to arrive before the end of the next working day.

The Express24 charge is £6.50 no matter how many items you order from us.

Express24 items are not delivered on Bank Holidays or at the weekend. If you require a weekend delivery, you will need to contact us in advance to identify if a weekend delivery is possible and pay the required additional weekend charge.

Express24 items require a signature upon receipt. If no-one is able to sign for your order, Parcelforce will leave a delivery card, text message or email and then take the item to your local depot/Post Office. You can then collect the item with proof of identity or arrange redelivery to your specified address or to a local Post Office.

Express24 is ideal for items that are needed urgently.

Additional postage charges are occasionally needed for large and/or heavy items. If this is the case, we will contact you before delivery to ensure that these additional charges are acceptable to you.

2. International orders

All items ordered before 3pm will normally be posted the same day or the next working day.

We post overseas using Parcelforce or the Royal Mail’s international services.

The international postage charge is £10.00 no matter how many items you order.

International deliveries require a signature upon receipt.

We reserve the right not to post certain items overseas such as heavy, fragile items and items where there is a high risk of copyright infringement

Any additional charges that may be incurred for customs clearance must be borne by you the customer.

3. If your item is late

In the unlikely event that your item has not arrived in time, please contact us as soon as possible. We will then track your order so that we can identify its delivery stage and advise you on the appropriate next step.

4. Delivery exceptionsWe reserve the right not to post items where we believe the address or method of payment is not secure or where there is a high risk of damage or copyright infringement. If this affects an order you place, we will contact you as soon as possible.

5. Special requirementsIf you have any special requirements regarding your order and its postage, please let us know at the time you place your order. We are happy to try and meet these requirements.

We very much hope you like your purchases but if you would like to return them, please find below your cancellation rights and our returns procedure.

Order cancellation

In line with the Consumer Contracts Regulations [Information, Cancellation and Additional Payments] Regulations 2013, you have the right to cancel your order and sales contract with us within 14 calendardays, which starts from the day after you have received your items. Your right to a refund for your purchases will expire after these 14 calendar days.

If you would like to cancel your order, please contact us by email on info@bijouled.co.uk or by telephone on 01423 565002. Alternatively, request a cancellation by replying to the order email you were sent when you placed your order with us.

Once we receive your request for cancellation we will give you a Returns Authorisation Number (RAnumber), which you will need to complete your cancellation and returns form. Your cancellation formwill be sent with your order. Please complete and detach the relevant section on this form and return it with your purchase(s).

We kindly ask that your return your items to us as soon as possible and, in accordance with the current Consumer Contracts Regulations, no later than 14 days from the date on which you cancelled your order.

Effects of cancellation

If you cancel your sales contract with us, we will refund all costs received from us, including the cost of delivery. You will bear the direct costs of posting the goods back to us. If you return only part of your order then we will refund proportional postage costs.

All returns will be quality checked. We may make a deduction from your reimbursement for loss in value of any goods supplied if the loss is a result of unnecessary handling, wear or damage by you. You will also lose your right to cancel if you unseal goods that are not suitable for returns owing to health protection or hygiene reasons. If you are unsure about the purchase of earrings from us, under no circumstances must you place these through the ear.

Refunds will be issued within 14 days of receiving the goods and we will send you an email to confirm that the refund has taken place. We will make the refund using the same means of payment as you used for the initial transaction unless you have expressly agreed otherwise.

If you would like to exchange your items, we will refund or charge for any difference between the price of the goods purchased.

In the unlikely event that you feel that the item you have received is faulty, please send the item back to us using the returns procedure below. If we agree the item is faulty, we will provide you with a refund or exchange and a refund for all postage costs.

Returns procedure

1. Cancel your order with us by email on info@bijouled.co.uk or by phone on 01432 565002 within 14 days of receiving the goods.

2. Complete your section of the returns and cancellation form and include your Returns Authorisation Number (RA number), which we will have given you at the time of cancellation.

3. Detach the returns and cancellation form and post it back to us with your purchases (s) within 14 days of making your cancellation.