ACR is a solution-provider not a vendor. Our aim is to maximise the performance of our customers’ IT systems with whichever technology product best suits their needs. This will protect their investment and ensure it meets the requirements for the business now and in the long-term.

We take our customer service responsibilities very seriously and will share our considerable technical expertise prior to and during any new implementation. Importantly, we also deliver an ongoing support package to enable our customers to draw on our practical knowledge and experience whenever it is necessary.

ACR’s ongoing operations and incident management service is designed to help businesses avoid – or at least pre-empt – incidents that disrupt service delivery by looking at processes, procedures and resources to ensure service levels can be resumed within a tight timeframe and budget to the business. This support takes into account our clients’ total computing environment, not just the operating system or database in isolation, which reduces the risks of failure and increases the speed at which problems can be solved. Our technical experts provide support for databases and middleware as well as operating systems.

ACR delivers specific programmes aimed at helping our customers to reduce their risks and to provide the training needed to enable those businesses which adopt different technology to manage the new environment and provide a full support service. This ensures that technical support teams have a broad understanding of the impact of one action on the rest of the infrastructure so that repairs do not result in multiple failures elsewhere.

ACR’s site-scanning services enable our technical consultants to provide system health checks to identify architectural weaknesses, performance tune and capacity plan existing systems. We will also plan, design, test, and deliver systems to strengthen disaster planningalongside providing hardware support in the form of asset management ongoing repairs where required.

ACR believes current and emerging technologies should have a positive impact on a business. Once a client has invested in one of ACR’s virtualisation solutions, we want them to feel confident that if an incident was to occur, we would be available to deal with it quickly and efficiently.