Environment

Situation

Monitor component
listed multiple times but is the same monitor and same serial
number within the workstation record.

Resolution

Fixed in ZENworks Asset Management 7.5 Interim Release 10 or
newer

Fixed in ZENworks Asset Management 7 Interim Release 15
or newer

Interim Releases can be scheduled to run automatically or can
be downloaded manually at https://download.novell.com. The Interim
releases can be set up within the ZAM Manager for the Task server
to check the site on a scheduled basis, and download and apply them
automatically. Please refer to the Help Section details of how to
set up automatic downloads if desired.

Each interim release is cumulative. If Interim Release 10 or
Interim Release 15 is not available due to a newer interim
release being placed on the website, be assured that the code
needed is in the later release.

Additional Information

The
collector reads the registry for the monitor information. In this
case it is possible that someone uninstalled and reinstalled the
monitor multiple times, refreshed the registry or possible software
tampering with the registry.

The registry
area likely to cause this problem would be HKLM\System\CurrentControlSet\Enum\DISPLAY.

In this
case multiple identical entries will be present, one for each
monitor component: each of these identical keys should have a
subkey with a GUID name, and under that subkey should be another
subkey named "Device
Parameters", which will itself contain a value named "EDID".

It's from
this registry value that the collector is likely to have read the
monitor's EDIT block - and if there are identical registry
entries, it reports multiple monitors - one for
each.