FAQ

It is our pleasure to provide free non-legal general advice at all times. We also have resources on our site that can assist with many queries but always feel free to phone for a chat if you are unsure about anything. Andrew, the owner of PropertyNow, is a Licensed Real Estate Agent with over 15 years experience within the industry. Please take advantage of his knowledge and expertise.

Pre-Sales Questions

Can you get my listing on Realestate.com.au? +

Yes, we can. This is included in our core service.

Can you get my listing on AllHomes.com.au? +

Yes, we can. This is an optional extra that you can purchase at any time.

Where is my commercial property listed? +

We list your property on both the major real estate websites for commercial properties in Australia - realcommercial.com.au, and commercialrealestate.com.au

Is there any commission when using PropertyNow to access all these sites? +

When a sale is made using our services no commission is payable. We only charge a very small upfront marketing fee. There are no hidden charges and definitely no real estate agent commission payable upon sale.

Can you help me with advice, for e.g. what to do when I get an offer? +

It is our pleasure to provide free non-legal general advice at all times. We also have resources on our site that can assist with many queries but always feel free to phone for a chat if you are unsure about anything. Andrew, the owner of PropertyNow, is a Licensed Real Estate Agent with over 15 years experience within the industry. Please take advantage of his knowledge and expertise.

Does PropertyNow answer questions about my property from enquirers? +

Absolutely not. Apart from the fact that it might be illegal to do so, we could also lose our real estate license as we are marketing but not selling your property.

How do you handle enquiries? +

We have a new state-of-the-art phone enquiry system that is the first of its kind for agencies like ours. Potential buyers will ring our phone number, enter a 4 digit phone enquiry code and be given your contact details to call you directly. Our enquiry system services your buyer enquiry 24 hours a day, 7 days a week.

Email enquiries are forwarded to your email address instantly 24 hours a day and the enquirer also receives an automated response.

What do you do apart from market my property? +

We manage your enquiry and assist in a range of services that you may require. We offer you as much free support, help and advice as you could possibly want. You can speak with a Licensed agent in PropertyNow at any time to discuss the selling of your home.

Is my phone number in the For Sale ad? +

No, defintelty not. Your listing will appear on realestate.com.au and it is expressly against the Terms of Service of realestate.com.au to include a private sellers phone number or any reference to private sales. Your listing carries the PropertyNow logo and PropertyNow contact details. As soon as Realestate.com.au allow us to place your number in the ad we would be more than happy to do so. This is also the case for all other websites excepting our own (www.propertynow.com.au) which will display your details.

Will I be automatically billed each month? +

NO! There are no ongoing fees whatsoever.

What is a Featured Listing on realestate.com.au +

We put your property on a lot of sites and on the biggest one (realestate.com.au) we also offer you the option to upgrade to a Featured Listing.

Featured listings:

• Always appear above Standard Listings• Receive more enquiry• Includes grey background and border in results• Includes larger main image in results• Includes arrows to change thumbnail images in results

How successful is the PropertyNow system? +

The system is amazingly successful and it's because any property listed at the correct price and marketed as heavily as we do is very likely to sell.

Just about the only way to fail when selling your house via PropertyNow is to overprice it.

For more than a decade REA (realestate.com.au) did not accept private sales on its website. It now does accept private sales under certain circumstances only and via a licensed real estate agency such as PropertyNow.

The CEO of realestate.com.au stated in 2011 that REA had been out of step with industry regulatory practices in relation to its Private Sale Policy.

This statement by REA is perfectly in line with the stance PropertyNow has held in relation to realestate.com.au for over half a decade.

PropertyNow has been central to several watershed moments which have changed the selling and marketing of Property in Australia.

Don't realestate.com.au forbid private sales on their website? +

They do allow PropertyNow's listings which are agent assisted sales. They do not permit Private Sales or any sales not through a real estate agency such as PropertyNow. After pressure from PropertyNow in 2011, realestate.com.au completely changed its view about the acceptability of what PropertyNow does - i.e. that private sales were acceptable via the system that PropertyNow uses.

Realestate.com.au is completely aware of the PropertyNow business model and your listing is absolutely permitted. It is true that some other companies have been removed from realestate.com.au because of the way they approached their business but PropertyNow has remained.

Private sales are not allowed on realestate.com.au unless through a Licensed real estate agent (such as PropertyNow) and by using a methodology like PropertyNow does.

Because Realestate.com.au don't like private sales will my PropertyNow listing be disadvantaged? +

This happens infrequently but when it does it is completely beyond the control of either PropertyNow or the portals. The address must be the correct legal address of the property to give the best chance of a correct display on the Google maps. We suggest using the address on a Government document such as the council rates record etc.

On the rare occasions that the maps show an incorrect location, it’s quite often because you are listing the property in a neighbouring suburb that shares the same postcode. In any case doing so is not permitted. Also a Google map may be inaccurate if you can only give us a lot number as opposed to a legal street address.

If the Google map shows the wrong location you can try several things such as – create an image of the true location and send it to us, we will then upload that with your other images. You can try to amend the legal address to more accurately represent the right address. And if all else fails you can have us make a note in the ad text which points out the error in the mapping. Disconnecting the mapping is not an option.

I can't see my listing on realestate.com.au or another website +

Either the listing has not yet propagated or possibly you may be looking under incorrect search parameters. Very rarely, the listing is indeed missing. In the vast majority of cases it is not. Please check very carefully before informing us that your listing is not appearing and always wait at least half a day to give the websites time to pick up the listing. This is because they all auto update their listings at different times throughout each day.

I have a PDF file, how can I upload it? +

To convert a PDF to a jpg please use this free online converter. http://pdf2jpg.net/#.UYCVeIx--M8 Please copy and paste.

There is a video on the page that shows you how to use this free tool. If you have problems please email the PDF to us and we will convert and upload for you.

I can't find the service I need in the PropertyNow directory +

If you can't find a service such as Photography or Conveyancing in your local area, inside our Services Directory, then call us and we will source one in your local area for free. When we contact them on your behalf we will have them call you to provide a quote to use their services.

Why can't I see any PropertyNow listings in my suburb or town? +

When you think about it, this is the wrong question to be asking. What is important is that realestate.com.au has listings in just about every town in Australia. PropertyNow has hundreds of it's own listings but that is not really relevent.

Can I make changes to my advertisement? How? +

You can make changes inside your admin area at any time and there is no cost. Changes allowed include: text, heading, price, inspection times, images, videos, virtual tours, floorplans.

FAQ Didn't Solve Your Problem?

Questions about selling or renting a property yourself

If I get an offer and accept it, should I keep marketing? +

Absolutely keep marketing and showing the property until ‘unconditional exchange’ is achieved and a deposit has been paid.

What is my role in selling? +

You should arrange a solicitor for your contract and have it prepared ready for a buyer to sign. Your major role is rather simple and that is to arrange the viewing and to take an initial offer to purchase. Your primary task is to simply get Offer and Acceptance on Price. When that is agreed the Deposit should be taken and sent to your solicitor. Or better yet, have your solicitor take the deposit in the first instance.

What do I do if I'm not getting enough enquiries +

All enquiries are given your contact details. If you are not receiving sufficient enquiry it may well be that you are priced too high for your current local market. While we can never guarantee a sale we can certainly guarantee the widest marketing exposure for your property. You may need to consider lowering your price or waiting for the market to rise.