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Frequently Asked Questions

Answers to common questions

What is Zip POS Dashboard?

Zip POS Dashboard aggregates business information from a pre-existing POS system to create standardized reports. It provides all the appropriate levels of data to identify trends, patterns, or outliers in your business.

Why should I prefer Zip POS Dashboard over spreadsheets?

The primary reason for choosing Zip POS Dashboard over Spreadsheet is that we present complex information in beautiful, simple and comprehensive form. This makes it easier for managers to be able to identify trends, patterns, or outliers very quickly. With Zip POS Dashboard you can start to analyze your data at a mere glance. Spreadsheets do not give you visualizations that make analyzing data easier.

How to sign up an account for Zip POS Dashboard?

Simply click any Get It Now button located on the hubworks.com, or sign up and get started. If you already have one of our applications, go ahead and login using your Hubworks account credentials and get the app from the Hubworks App Market.

How can I find more information about the product?

Does Zip POS Dashboard work if we have multiple locations?

Who should have access to use Zip POS Dashboard?

You can give anyone access to use Zip POS Dashboard by giving out the login credentials. However, we recommend that you be careful and give your credentials to those who manage your sites rather than every employee.

Can crew type employees have the access of this application?

Crew type employees cannot and should not access this application.

Which POS service does Zip POS Dashboard integrate with?

Zip POS Dashboard integrates with Aloha and Xpient POS machines. In later releases, we look forward to supporting more.

Can I edit the data in my database?

You cannot edit any data. You can view and analyze the data.

Will our data be secure?

Your data will be secure. As long as you don’t give your login credentials to someone else, there will not be any data leak.

How long do you keep our data?

We store the data forever. We usually don’t delete the data to consider your future re-subscription.

Do I have to download any software to use it?

When you get started with Zip POS Dashboard, we will guide you through the steps and tell you what to download. But YES, you have to download the software and install it in your back office server. None of the software you download and install cost anything. It all comes with the application.

Do I need a computer to use Zip POS Dashboard?

As of right now, you can access Zip POS Dashboard through a computer or a tablet by using the web application. However, you will be able to use Zip POS Dashboard even from your mobile device in the near future.

Is there any way to know that the data being polled is mine during installation?

YES. Before we start polling, we give you the data of the last three given days for you to confirm during installation. If it does not match your data, retry or contact Hubworks support.

Can Zip POS Dashboard be used as an online database?

You can use Zip POS Dashboard as an online database, but you cannot manipulate any data.

How many days of data can I add to the application after my signup?

You can poll up to 15 days of data in one go. After a connection has been established between your site’s back office server and our server, then your data will be polled automatically at regular intervals.

How much does Zip POS Dashboard cost?

Zip POS Dashboard doesn’t cost anything. This is a free app we want to provide for our valued customers.

Can I add multiple Email IDs for my account?

You cannot have multiple email IDs for an owner account. For other employee types (supervisor, manager), you can have multiple email IDs, but only one will be active at any given time.

How do I change my contact information?

You can change your contact information from profile settings which appear when you click on your profile picture. However, you cannot change your email ID or your name.

How do I update my app?

Because this is a web based application, all the changes, bug fixes or upgrades will be done from our side.

Can I cancel my subscription at anytime?

If you choose to, you can unsubscribe anytime.

If I lose my login information or my password, how do I retrieve this information?

First, try clicking the “Forgot Password” button on the login page. Make sure to provide the same e-mail address you used to sign up for our services. If this doesn’t work, please let us know at support@hubworks.com.