For passengers, it’s as simple as 1-2-3:

1: Passengers register in seconds

Either click the ‘Flight Updates’ button, or send your flight number to the flySYD messenger account.

2: Automatic updates

Flight information, important accouncements and changes will be delivered via your passengers choice of social media.

3: Interact & upsell

Users can click for information on Food, Flights, Shopping or Assistance – answers are instant.

Passengers register in seconds

Get instant flight updates

Recieve offers and recommendations

“We’re pleased to be able to offer our 43 million passengers a year relevant, personalised flight information throughout their journey via the BizTweet platform. This expanded service means travellers now have access to the latest flight updates in the palm of their hand through their social media channel of choice. BizTweet’s technology now includes Facebook chat functionality incorporating website links, automated updates and assistance buttons. This means that passengers using the automated service at Sydney Airport will receive relevant, real-time communications direct to their device.”
Kerrie Mather

Managing Director and Chief Executive Officer, Sydney Airport

We can set up BizTweet in your airport too.

If you’d like us to show you a demo, please get in touch.

BizTweet has been a great success for both Melbourne Airport and our passengers. The ability to deliver accurate and timely information in a relevant manner helps us ease the passenger’s journey, something core to our customer service delivery. The simplicity of interaction for the passengers, and the low maintenance requirement from us, make BizTweet of high benefit to our digital mix.”
David Sherman

Digital Marketing, Melbourne Airport

Given that we manage the world’s largest international airport, Dubai Airports is always looking for leading edge innovation that can add value to our passengers and BizTweet is a great example of exactly that. Today’s connected traveller values brands that add relevant, contextual value on the move – BizTweet’s platform has allowed Dubai Airports to do exactly that.”
Matthew Horobin

Head of Digital, Dubai Airports

Automated, scalable social decisioning capability

BizTweet allows airports & airlines to send individual Twitter or Facebook messages to passengers at key trigger points throughout their time at your airport.

This increases customer satisfaction and loyalty while generating new revenue opportunities.

Here’s what News8 are saying about our service at Bradley Airport

These popular airports are also seeing great results:

Since launching live push-notification flight information via Twitter and in partnership with BizTweet we have improved the journey experience for thousands of travellers. We know from research that the reliability and accessibility of flight information is a high priority for our customers. By offering personalised information via their devices they can continue to work, relax and socialise without fear of missing that critical update whether they are making their way to the airport or sitting in the lounge with a coffee.”
Christopher Shields

Latest News

Your airport website redesign is a time and budget consuming process. The airport website is not only a crucial component of your overall marketing plan, but also a great opportunity to add something more – a new level of interaction with your passengers. In this blog we highlight 3 important tips for getting the most from your website redesign.