How to set up the Collaboration Center?

Every single day, new companies are created by entrepreneurs like you, who found in the digital products market a great opportunity to grow their businesses.

To keep up with the evolution of its users, Hotmart has developed over the years several solutions to enable Producers to scale their business and to boost their professionalism.

One of this solutions is the Collaborators Center.

What is it?

The Collaboration Center is a resource available at Hotmart that enables Producers to register profiles with permissions to perform some tasks on their behalf, helping with the sales administration and clients. For each profile, the Producer can attribute specific permissions and add collaborators.

You can, for example, create a Support Center for your product by adding your support agents to the platform, with all due permissions and access to the necessary information they need to aid customers. That way, Customer experience will be improved as a whole.

Through the Collaboration Center, it’s possible for Collaborators to have the following permissions:

Receipts

Send receipts

Purchases

Resend notifications

Change buyers’ email;

Resend Purchase email;

Search for Purchases;

Issue Bank Slips;

Search purchases for period;

Request Refunds.

My Products

Change Offer;

Alter Products;

View Products.

Reports

View Affiliates’ Leads Report;

View Customer Satisfaction Report;

View Payment Method Report;

View Commission Report;

View Clients Report;

View Cancellation Reason Report;

View Revenue per Device Report;

View Cancelled Subscriptions Report;

View Self-billing Report;

View Detailed Revenue per Product Report;

View Performance of product Promoted Report;

View Payment to Affiliates Report;

View Co-production Revenue Report;

View Affiliates Performance Report;

View Overdue Subscriptions Report;

View Detailed Cancelled Subscriptions Report;

View Purchase Recovery Report;

View Revenue per Location Report;

View Sales per Origin Report;

View Earnings as Affiliate Report;

Vier Yearly Revenue Summary Report.

Others

Manage Sales Funnel;

Manage Affiliates;

Approve Affiliates;

Manage Subscriptions.

Withdrawal

Make withdrawals

Tools

Manage Checkout Settings;

Manage Social DRM (Stamping);

Manage Dynamic Alternative Pages;

Manage Comments;

Manage API and Notifications;

Manage Sales Funnel;

Manage Alternative Pages;

Manage Customized Checkout;

Manage Bonus Delivery.

OBS: No profile will have the permission to alter the Producer’s personal information (on “My Account”), nor change permissions or create profiles on the Collaboration Center. These permissions are exclusive for the Producer.

Remember that only Producers who have registered their Corporate Tax Number will have access to this tool.