大型客戶經理 Account Manager

Job Description

As an Account Manager, you are responsible for SHOPLINE’s merchant account management. The main objective is to help key accounts grow in their e-commerce business. To achieve this, you need to understand each account’s pain point and come up with different strategies to help them scale up.

【What you will be doing】- Build and sustain solid business relationships with key accounts and with people at all levels.- Gather extensive knowledge of e-commerce and different business modelsamong various SHOPLINE merchants.- Stay on top of latest market trends, and identify potential accounts.- Collect feedback on SHOPLINE’s core product from accounts, while understanding the reasons and use cases of every feedback.- Work and communicate between different functions within the company to develop proposals that speaks to key accounts’ wide range of requests, concerns, and objectives.- Not responsible for direct-sales.

Requirements

【Who we are looking for】
- A sincere relationship-builder, self-motivator, and team player.
- Excellent internal/external communication skills.
- Demonstrate excellent business judgment.
- Comfortable with uncertainty and situations where there is no “right answer”
- Strong ability to think in others’ point of view
- Courageous to stand out and speak out for your thoughts.
- Strong time management and expectation management skills.
- Knowledge of e-commerce and startup culture.
- Bachelor’s degree or equivalent.
- Fluent in Mandarin Chinese and English.
- Experience in account management, project management, or sales will be a plus.​