Who was involved?

More than 13,000 domestic, SME, industrial and commercial and distributed generation customers took part in the Customer-Led Network Revolution. The project delivered important new insights from trials conducted with real customers on real networks.

Who are the partners in the Customer-Led Network Revolution?

Northern Powergrid play a crucial role in powering people’s lives, delivering electricity to 3.9 million homes and businesses in the North East, Yorkshire and north Lincolnshire. With a strong track-record in innovation, they spearheaded the Customer-Led Network Revolution project. The learning from CLNR will act as springboard for Northern Powergrid, its DNO peers and other industry stakeholders to drive forward the development of a smarter powergrid.

As one of the UK’s foremost energy suppliers, British Gas has over eight million customers and is leading the UK’s smart meter roll-out. British Gas championed the customer recruitment and engagement activities for the Customer-Led Network Revolution. The learning from the project will allow British Gas to explore new tariffs and commercial arrangements which will benefit its customers.

EA Technology provide leading-edge power asset management solutions for customers across a spectrum of industries in the UK and worldwide. Acting as Northern Powergrid’s client engineer on the project, EA Technology provided site-specific solutions, equipment specifications and technical support and helped to turn the project's outputs into practical solutions and tools.

Durham Energy Institute (DEI) is part of Durham University, one of the world’s top 100 universities. The DEI oversaw the academic process, generating core hypotheses, analysing trial results and drawing conclusions. Durham University also led on the social science side of the project, conducting one of the largest studies into consumers energy attitudes and practices ever recorded for CLNR.

The Newcastle Institute for Research on Sustainability (NIReS) at Newcastle University, coordinates research across traditional discipline boundaries to deliver practical, engaged solutions to real-world issues, under the banner of "Enough, For All, Forever." NIReS further contributed to the academic rigour of the Customer-Led Network Revolution under the leadership of the project's academic lead Professor Phil Taylor.