CRM Consulting

Even before an organization starts CRM evaluation CRM Consulting model provided by Virtuos Solutions enables an organisation is to understand whether they are even ready to deploy a CRM System. To ensure a CRM implementation is successful it is imperative for the company to understand:

Current business process

Strengths and Weakness of the process

As a CRM Consulting partner we help the organization to:

Create a blue print of an ideal process

Identify the gaps between current and ideal process

Work to bridge the gap

Implement the optimized process

Select and implement the best fit solution

As part of our consulting exercise we also study the nature of business, customers the organization and also study elements like:

Business type - B2B or B2C

The current sales, marketing and service process

Nature of the company's customers there buying patterns and purchase cycles

Customer relationship with multiple departments and its impact

Pain points and challenges in the current process

Feasibility of automation of a process

Our CRM Consultants study current processes by holding departmental interviews which assist in analysing business practices and pin down the need of a CRM system. This approach ensures the implementation of an apt solution as and when required.

Post completion of the CRM Consulting exercise we come out with a report detailing on our findings and clearly stating the need of implementing a CRM solution. The report also mentions a detailed approach of implementing a CRM across the function of sales, marketing and service.