Policies

PRIVACY POLICY

When a visitor gives us their email address, or sends us email correspondence, we retain their email address. We do not share our email lists with third parties for marketing purposes. We use email addresses to communicate with you regarding your orders and other matters regarding transactions between us or your customer relationship with us. We may also use your email address to share information about our products and services that may be of interest to you. You may opt-out of receiving such promotional messages from us at any time. If we do send you a promotional email, you will be given the opportunity to decline receiving similar emails in the future.

ONLINE SHOPPING TERMS OF USE AND SHIPPING POLICY

Shopping Online

By using this website, including purchasing online, you are agreeing to the terms listed here and elsewhere within this section. We may make changes to these conditions at any time and encourage you to review them periodically for any changes. Your continued access and use of the site shall be deemed your acceptance of these terms and any subsequent changes. Please note we cannot be held responsible for any third party information provided on this website, this includes duty and tax charges in overseas countries.

Ordering Goods

Any order placed by you via this website is an offer by you to purchase a particular product or service for the price (including the delivery and other charges) specified in this website at the time you place your order. We reserve the right to accept or reject your offer for any reason, including, without limitation, the unavailability of any product, an error in the price or the production description posted on this website, an error in your order or a failure in your payment. If we accept your offer, that offer becomes binding on you and Thunderhunter Photography, subject to any express provision of these terms to the contrary.

Order Notification

When we receive your order, you will receive email notification from us listing the items ordered and shipping charges and delivery address. Your invoice will not include any customs duties, local taxes or bank fees. This is a confirmation that we have received your order, not a confirmation of acceptance or processing. When your order is dispatched you will receive a second email with relevant tracking information, estimated shipping times and carrier.

International Orders

We ship worldwide!

Currency and Conversions

Transactions via this website are carried out in Australian dollars and processed through the international banking system. International orders are charged in Australian dollars at the exchange rate of the day. Your final bill will be determined by the exchange rate applied by your credit card company at the time the charge is recorded, plus any fees applied by your credit card provider. For an indication of how other currencies convert to Australian dollars or another currency, we recommend you visit www.xe.com. These rates are indicative only.

Availability

All items ordered on this site are printed on demand. As such there is an approximate 2-6 week lead time from ordering to delivery and depending on the purchased item. Should the lead time be significantly different to this we will notify you via email. Delays to estimated shipping times may be encountered for deliveries to more remote areas or due to international customs.

Dispatch and Delivery

All online orders are dispatched from us during normal Eastern Australian business hours.

Delivery Within Australia

Due to the valuable nature of some of our products, certain couriers will not leave goods with somebody that is not the named person on the delivery documentation. Therefore, if your order needs to be accepted by someone other than yourself, their details must be included in the special instructions for your delivery. Please ensure your shipping details include your street address and daytime telephone number. Your order cannot be dispatched if these details are missing.

International Delivery

Overseas deliveries may be subject to import taxes, customs duties, fees and other local taxes levied by the destination country. Any such import taxes, customs duties, fees and other local taxes are the responsibility of the customer; we have no control over these charges and cannot predict what they may be. Customs restrictions may also apply. Customs policies vary widely from country to country; we recommend you contact your local customs and duties office to find out what import taxes, customs duties, fees and other local taxes may be relevant to your purchase and whether any customs restrictions apply. When customs clearance processes are required, it can cause delays beyond our original delivery estimates. Shipping insurance only applies until the order is delivered to your nominated address, after which any items are wholly at your risk.

Shipping Costs

All purchases made through this website include shipping costs worldwide.

Tracking and Insurance

All orders are insured and can be tracked.

We make every effort to process sales in a timely manner. The lead times for shipping detailed above are an indication only and may be subject to delays due to public holidays, courier services or customs clearance processes.We take no responsibility for delays by couriers, customs clearance or incorrect shipping addresses supplied when the order is received. You will receive an email from us when you place your order, and another when your order is dispatched that will contain all relevant shipping information to allow you to track your order. If you have any questions regarding the delivery of your online order, please contact us.

Import Taxes, Customs Duties and Fees

Import taxes, customs duties and fees levied by the destination country may apply and remain the responsibility of the customer.

Returns Policy

Please refer to the Returns and Exchange policy (below).

Jurisdiction

Thunderhunter Photography is a business based in Melbourne, Victoria, Australia and operates within the normal laws of commerce under Australian business law. The normal laws of international commerce apply to international transactions. Any disputes will be subject to Victorian Law in Victorian Court of Law. Thunderhunter Photography (ABN 31 392 213 990) is a business registered in Victoria, Australia.

RETURNS AND EXCHANGE POLICY

Returns and Exchanges

If you receive the wrong item or an item that does not match the description of what was ordered, we will accept items for replacement with the correct item, exchange or credit note if returned in saleable condition, with the original sales receipt, original packaging and returned within 7 days of the original goods received date.

If you have simply changed your mind about your purchase, we may, at our discretion, accept items for exchange or credit note if returned under the same conditions. If the original sales receipt is not available, (for example, because you received the product as a gift or the original receipt is lost by you), we may, at our discretion, offer an exchange only so long as the item is returned in saleable condition and with all original packaging.

Costs and liabilities relating to the return shipping of exchange items are at the risk and expense of the person sending them. If it is found that we have not made an error or the item has been returned because you have changed your mind, Thunderhunter Photography is not liable for the return shipping cost nor the cost of shipping a replacement item.