When comparing TrackDuck vs JIRA, the Slant community recommends TrackDuck for most people. In the question“What are the best bug/issue tracking tools for small development teams?”TrackDuck is ranked 12th while JIRA is ranked 18th. The most important reason people chose TrackDuck is:

Pro

Easy to use for non technical users

All that's required is to select a part of the website and leave a comment. TruckDuck will add information about browser, OS and screen resolution automatically.

Pro

Captures technical details

TruckDuck will add information about browser, operating system and screen resolution automatically.

Pro

Supports version-focused work-flows

JIRA is not a plain long list of tickets, but can be configured to be version-focused, so planning and understanding the progress in a software project becomes clear.

Pro

Very cheap for small teams

Pro

Lots of integrations and plugins

It integrates well with a lot of other tools, including other products from the Atlassian suite. Plus there are a ton of plugins, including charting tools, screen capture, etc.

Pro

Great reporting tools

Jira offers amazingly powerful reporting tools like activity stream, different graphs of opened and closed issues over time etc...

Pro

Backed by a trustable company

Jira is developed and maintained by Atlassian, which is not an unknown venture, especially for developers. Atlassian has a great number of other products used by million of users worldwide, including BitBucket, HipChat, Confluence and Stash.

Each of these products have hundreds of thousands of users who use them daily and this has allowed Atlassian to garner a lot of goodwill from the dev community.

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Cons

Con

No integration with Zendesk

Con

New releases often change the GUI largely

Sometimes the usage becomes worse, e.g. when creating a new ticket, you need to click the notification to keep it on the display.

Con

Locks you inside its own ecosystem

If you use Jira you are pretty much locked inside their ecosystem. For example, if you want to add a tool to your project management stack (like a wiki) more often than not you will have to buy one of Atlassian's tools.

Con

Client application support

No free client applications; IDE connector development was discontinued. Users are effectively locked into using web interface which requires context-switching.

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