TIP 1: If this is your first shopping experience in 2012 on our new website, you will need to create a new account. Even if you have shopped with us previously and receive e-newsletters from us. If you have any problems please call 08000 36 38 40 (international +44 1985 851880)

TIP 2:A common problem when logging in is entering the wrong email address. Many people have several and forget which they used to create the account.

TIP 3: Normally, your password is between 6 and 30 characters.

TIP 4: A common problem when entering passwords is to have the keyboard Caps Lock on, which causes the lower case characters in the password to be entered as upper case.

TIP 5: If you continue to have problems you can have a new password reset link emailed to you using the following link.