FREQUENTLY ASKED QUESTIONS

Do you offer airport transfer? How much is it?

Yes, we do offer transfer from and to the airport. Sai Gon - Phu Quoc Resort & Spa provides a free airport shuttle service and is a 5-minute drive from Phu Quoc Airport.

To arrange transportation, please contact reservation@vietnamphuquoc.com and provide them your name, date of check-in and flight number. Transfer to the airport can be organized with our Reception team during your stay. Kindly give us 24 hours notice for any transportation requests.

Please keep in mind the airport is at least 30 minutes drive from the hotel, depending on traffic.

Is free Internet included? How much is Internet access per night? Is free Wifi offered?

Sai Gon - Phu Quoc Resort & Spa now offers complimentary wireless internet access in public areas and all rooms. Internet access is also available via the computer stations in the Business Center for a nominal fee.

Do you have anyone able to assist us with booking tours?

Do you accommodate special requests for special occasions such as weddings, anniversaries or birthdays?

We would be delighted to make your special occasion even more special. Please notify us a reservation@vietnamphuquoc.com about your request before your arrival so we can make the necessary arrangements.

Is it possible to have a late check-out. And if yes, how much do I have to pay?

Our check out time is 12:00, and late check-outs are subject to availability. The charge for late check-outs before 18:00 is 50% of the walk-in rate. For a late check-out after 18:00, the charge will be 100% of the current room rate.

Do you accept traveler's checks?

Does the Hotel accept foreign currencies as payment or deposit?

Yes, we accept payments and/or deposits in foreign currencies. However, in compliance with the local government law stating that all business transactions must be issued in Vietnamese Dong (VND), all payments and/or deposits in foreign currencies will be immediately converted to VND upon receipt by our reception. Any extra amount due to our guests upon check-out will be provided in VND.

Do you have a fitness center?

Do you have a swimming pool?

What is the exchange rate? Do you charge any fee for foreign currency exchange?

Please click here for the latest exchange rates for Vietnamese Dong in several foreign currencies. We do not charge any fees on foreign exchange. Please note our exchange rates are set by the Vietnamese State Bank.

Do you have a spa in the hotel?

Do you have in room massage services?

Unfortunately the local Vietnamese Law does not allow conducting massages in the hotel guest rooms; however Sai Gon - Phu Quoc Resort & Spa located in the outside terrace offers massages for both men and women.

I have a late flight, is it possible to store my luggage until the evening?

May I bring guests or visitors to stay overnight?

Vietnamese law prohibits a Vietnamese national to share a room with a foreign passport holder, unless they can present proof of marriage. For this reason, some visitors of hotel guests may not be permitted to enter the guest floors after 10 p.m. Please contact our reception if you have any questions about this matter.