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Welcome to the official Netflix blog. The authors of this blog are various members of the Netflix team, proud to be helping change the way people watch television and delivering on the promise of Internet TV. This blog is a place for us to share some of what we are doing.

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Monday, October 14, 2013

Netflix ISP Speed Index Gets A Fresh Look

We have just added September data to the “Netflix ISP Speed Index,” providing our monthly update on which Internet Service Providers (ISPs) provide the best Netflix streaming experience. With this update, we also refreshed the look of our monthly rankings, adding a gradient to the leaderboards to better show performance differences.

In case you missed it, on Sept. 26 we made the highest quality HD streams available to all Netflix members, regardless of their Internet service provider. We initially made these "Super HD" streams available only through ISPs with a direct connection to Netflix. We don't expect the broader availability to substantially change the rankings. ISPs with a direct Netflix connection will continue to deliver the best Netflix experience.

Located at http://ISPSpeedIndex.Netflix.com/ the Netflix ISP Speed Index provides an easy overview of the performance of ISPs in several of the countries Netflix is available in. Updated on a monthly basis, the site allows for easy comparison of ISPs in a country as well as international comparisons.

The Netflix ISP Speed Index is based on data from the more than 37 million Netflix members who view over 1 billion hours of TV shows and movies streaming from Netflix per month. The listed speeds reflect the average performance of all Netflix streams on each ISP's network and are an indicator of the performance typically experienced across all users on an ISP network.

Note: the average performance is below the peak performance due to many factors including the variety of encodes Netflix uses to deliver the TV shows and movies as well as the variety of devices members use and home network conditions. These factors cancel out when comparing across ISPs.