Ipswich Hospital aims to listen and respond to any of your complaints, ensuring we learn from them to improve the patient and carer experience.

The Trust is committed to ensuring that a person’s care or treatment will not be adversely affected as a result of raising a complaint. Details of the issues raised will only be discussed with staff on a 'need to know' basis and kept confidential.

In the first instance you can raise your complaint with a member of staff close to the cause of it, such as the ward matron, or you can contact the Hospital Complaints Service.

If you are unable to raise a complaint yourself then someone else can do so on your behalf with your agreement.

Can I take my complaint further?We sincerely hope you will give us the opportunity to resolve your complaint locally. If, however, we are unable to reach a mutually acceptable conclusion, you can contact the Parliamentary and Health Service Ombudsman.

To do this you can contact them at:The Parliamentary and Health Service OmbudsmanMillbank TowerMillbankLondonSW1P 4QP

Telephone: 0345 015 4033Fax: 0300 061 4000

How do I get independent advice and support in making a complaint?You can contact the NHS Complaints Advocacy Service. They will be able to offer you independent advice and support regarding your complaint.