Frequently Asked Questions About Your Doctor's Office Visit

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What information do I need to provide when scheduling an appointment?

patient’s name

patient’s date of birth

patient’s address

brief description of the reason for the appointment

home and alternate phone numbers

patient’s health insurance information

What should I bring with me to my appointment?

You should bring copies of all pertinent medical records such as doctors’ notes and laboratory and imaging results, including actual films. This information helps your doctor to understand your medical history, make a diagnosis, and suggest treatment options.

You should also bring your insurance card, as well as a referral and precertification information, if applicable. If you have chosen to complete the patient forms in advance, please remember to bring them to your appointment.

How early should I arrive to my appointment?

When you schedule your visit, our appointment coordinators will tell you when you should arrive and how you can prepare. In general, please plan on arriving 15 minutes prior to your scheduled appointment time.

Will someone call me to remind me about my scheduled appointment?

Many of our practices use TeleVox, an electronic appointment reminder system. You will receive an appointment reminder call two days in advance.

I am new to NYU Langone. Will I need to complete any forms?

Yes, you will be asked to review and complete various forms when you arrive at the practice such as:

Many of these forms can be reviewed and completed prior to your appointment by visiting our patient forms.

What insurance plans do you accept?

Doctors at NYU Langone participate in most major insurance plans. Our appointment coordinators can review insurance information with you when scheduling your appointment.

What is the “no-show” policy?

If you are unable to keep your appointment, please call your doctor’s office as soon as possible. If you miss your appointment and do not call to cancel, additional fees may apply.

Why did I receive a bill for a doctor that I did not see?

You may receive services at NYU Langone such as anesthesia, radiology testing, pathology, or other services. These doctors provide vital services and are involved in your care—even though you may not see them face-to-face—so there may be additional charges for their services.

Who can I call if I have a billing question?

For billing-related questions, please call 877-648-2964.

What forms of payments do you accept?

For your convenience, our practices accept cash, personal checks, money orders, and credit cards (Visa, MasterCard, Discover, and American Express). Unfortunately, we do not accept traveler’s checks. We will charge your credit card only for the amount you authorize. Payment plans also may be arranged through our onsite billing coordinator.

Can I access my medical information online?

Yes, all of our practices use the patient portal NYU Langone Health MyChart. You can access it using a desktop or laptop computer, or download the NYU Langone Health MyChart app on your Apple® or Android™ device.

The benefits of NYU Langone Health MyChart include:

viewing your test and lab results

accessing your medical records, medications, immunizations, and more

scheduling appointments

requesting prescription refills

sending secure messages to your doctor’s office

accessing your billing statements and making payments

How can I get a copy of my test results and medical records?

To receive a copy of your test results and medical records, please call your doctor’s office. You will need to sign a consent form to release this information if your records are being sent to another office or hospital. You can also login to your NYU Langone Health MyChart account to view recent test results.

What do I do if I run out of my medications?

Prescription refill requests can be submitted via NYU Langone Health MyChart, or you can call your doctor’s office to request a refill.