PaaS, Saas, IAAS

The Cloud Central team is a group of Cloud subject matter experts that assist with infrastructure service design and transition, providing advice and assisting with hosting and infrastructure designs, deployments, build and configuration. A Cloud delivery specialist is familiar with all Cloud hosting and infrastructure complexities and will deliver with our Cloud supplier’s solutions and configurations that are in compliance with security and Risk requirements.

The Subject matter experts support the development and deployment of new solutions and the transformation of current business solutions (IaaS) to future-state hosting technologies as SaaS and PaaS solutions. The service include subject matter expertise on:Cloud and Data Center Infrastructures, Core infrastructure services (DNS, AD, Filetransfer, proxy etc), Networks, Publishing of applications including Security and Risk.

Cloud Central resources will be assigned as technical lead or Infrastructure coordinator to projects and/or to changes to existing applications with a primary focus in supporting the business in implementing their applications to the Cloud environment. The Delivery lead is the primary point of contact for all Cloud related project activities.

The Cloud Central delivery lead will have a service focus and be comfortable in discussions with the business and customers as well as with technical counterparts.The Cloud Central Delivery Lead understands application architecture and its logical flow in relation to the architecture components and where PaaS and SaaS service could play a role in optimizing the application. This role is to translate an Architecture into a technical implementation design which incorporates best practice current and future cloud design considerations. The Cloud Central Delivery Lead will participate as a technical deployment lead, coordinate and participate as required in all project phases, developing the service technology and rolling out solutions and services as directed by ITS Global; lead liaising with all parties involved. Provide technical reports during project phases to Global, Regional and Local IT organizations when required. Participating in focus and working groups as subject matter Technology specialist in the development of standards.

Responsible: Align and translate business requirements and architecture into solutions and designs for applications and products that can be leveraged by all professional in all member firms
Accountable: Provide end-to-end management of the deployment of existing and new infrastructure into the Cloud Central service.
Responsible; Act as subject matter expert on cloud technologies within the Global and Regional Datacenters (Hybrid solutions) and dedicated Cloud implementations .
Coach peers, team members and facilitate knowledge transfer within the Cloud Central group, ITS Global organization and member firm subject matter experts if required
Accountable: Lead technical designs, manage and provide technical subject matter expertise to projects and support and for Global Application owners
Responsible: Plan and deliver continuous improvement for all old and new services with service reviews
Lead, develop and/or contribute to Service deliverables with a focus on PaaS and SaaS services and automating the deployment of these services

Skills:

Duties Continued:

Participate and act as a promoter and Guardian of Global Standards and standard infrastructure services and solutions;
Responsible for understanding and maintenance of Cloud market and technical knowledge and ensure that service offerings from supplier remain in line with best practices
Partner with Global Application/Product owners and projects to deliver reliable and scalable infrastructure and support them by communicating recommended Cloud design considerations.
Work collaboratively with Global Application owners to support and architect migrations to the cloud and identify opportunities for optimizations in performance, functionality, availability, and financial costs.
Liaise closely with the infrastructure operation team and product lines in the development of services and operational activities
Liaise with Regional Delivery Centers infrastructure teams on developing appropriate deployment strategies and new service to ensure that services continue to meet business needs
Designing services that are operable and contribute to operational steady state and ensure high quality continuously available Managed Services.
Being the technology escalation point of contact for Cloud Central operations and delivery. Lead and / or facilitate critical incident escalation activities where required.

Management and Competencies

Ability to effectively communicate and interact with stakeholders upon different levels within the organization and with customer and business groups.
Able to clearly articulate importance and expectations regarding delivery work and results, time effort and timelines to projects and work relations.
Understand importance of seeking personal and technical feedback to further improve deliverables in project, improve services and to determine personal development plan.
Ability to breakdown work into clearly identified and measurable tasks.
Demonstrate ability to lead technical discussions in a constructive way with clear goals, deliverables and with documented agreements and follow up actions.
Build constructive working relations across the different teams, functions, cultures, genders and demonstrate behaviors and value.
Consult and escalate project or operational issues and challenges beyond his/her own experience or skillset.
Demonstrate, deliver and promote high quality work and risk management across the organization.
Communicate the value of learning from mistakes in order to improve quality and operational steady state.
Ability to display excellent operational analytic incident troubleshooting leadership skills
Promotes cross functional and cross border IT team working and networking to utilize Global network knowledge, specialism and experience.
Capable of strategic thinking and of moving strategic plans into action
Coach and mentor peers and team members, facilitate knowledge transfer within the Global Infrastructure group and strategically develop team members skills
Attention to detail and pride in well-presented and accurate work.
A get the job done mentality even if it requires putting in time outside office hours
Customer and business focused and capable in interacting with customers to provide process information in response to inquiries, concerns, and requests about products and services

Education:

SKILLS Continued:

Excellent communication skills in English, verbally and in writing to all levels of the organization. Confidence in dealing with staff, managers and partners across the firm.
Experience of working in a multi-cultural and multi-vendor environment in a multi-discipline team in multiple country locations with sound knowledge in building effective working relationships.
Ten years of experience in implementing and managing enterprise technology and business applications in a large scale infrastructure
Familiar with the creations of IT Standards and Roadmaps

Core advisory and leadership skills including ITIL processes, SLA’s and KPI’s, cost of service and Risk and security
Coordination and project management skill in order to coordinate team tasks and has understanding of full project cycle to support deployment projects.
Confidence in dealing with staff, managers and partners across the firm
In depth 10+ years (300/400 level) of working experience with Cloud and the integration with datacenter technology, storage and servers, authentication solutions. Strong understanding of technology architecture in an enterprise environment

Bachelor degree from an accredited university in Computer Science or related field
Professional IT Qualifications in related products (Cloud certifications)
ITIL Foundation V3
PMP / Prince 2 certification is a pro