Accessibility

We are constantly working to improve our website, as providing access to information for all users, including those with a disability, is of paramount importance to us. If any information or interaction provided by the NSW Environment Protection Authority (EPA) is inaccessible to you, or you are experiencing problems accessing content for any reason, please contact us.

This site has been designed to be as accessible to as many users as possible, including:

people with disabilities who may use assistive technologies

those with slower internet connections or older computers.

By adhering to guidelines for accessible web design, we acknowledge the diversity of communication methods, available technologies and abilities of web users in the community. The EPA strives to maintain conformance to W3C's Web Content Accessibility Guidelines.

Text size

You can change the text size of this site from within your browser.

If you are using Internet Explorer, from the "view" menu select "text size" and choose the most suitable size for you.

If you are using Firefox, Safari, Chrome or Opera you can increase the text size by pressing "ctrl" and "+" (Windows) or "cmd" and "+" (Macintosh) and decrease your text size by pressing "ctrl" and "-“ (Windows) or "cmd" and "-" (Macintosh).

Content and information pages

PDF files. Although progress has been made in making information within PDF files more accessible, alternative text versions are mostly not provided. All documents can be converted into alternative formats upon request.

Audio and video files. Text transcripts and captioning are currently not available for all videos, though a significant number have been transcribed.

If you would like any information provided in an alternative format please contact us.

Downloadable files

Some content on this website, including forms, cannot be downloaded in HTML, but is available as either a Microsoft Word document or a PDF.

The format of the file is generally included at the end of the hyperlinked file name. Users need to have the right software to download these files.

Microsoft Word

Adobe PDF

Web feedback

The EPA is committed to providing the highest standards in accessible website development and delivering on the guidelines set in WCAG v2.0 AA. We appreciate all web feedback – on accessibility and any other topics.

Please use our web feedback form, or contact the Environment Line on 131 555 or (02) 9995 5555 (from outside NSW) to let us know of any issues, so we can improve our digital services into the future.

Service standards

When we receive an enquiry through our website, we will:

aim to respond to simple enquiries within two working days

aim to respond to more complex enquiries within 28 working days.

If you provide input to public consultation through our website, we will:

confirm we have received your input

advise you of how your input will be used, where possible.

If you conduct transactions with us online, we will:

confirm we have received your transaction

for transactions involving payment, provide you with a receipt number.

Please note: these service standards apply only to forms and email addresses on the EPA website. Emails sent directly to individual EPA staff members are not necessarily included.