Moxie
Software, Inc., the leading provider of customer-centric enterprise
social software, today announced a new solution designed for the
healthcare industry. The solution enables healthcare insurance providers
to manage increasing member activity related to the Affordable
Care Act while delivering great customer care.

Spaces by Moxie gives healthcare insurance providers an intuitive,
modular framework to help them with customer care activities.
Specifically, it provides customer communication channels including
email, chat, cobrowse and social media as well as support for web
self-service and knowledgebase.

Knowledge Spaces for Customer Care Representatives - arm agents
with the most current policies and procedures.

Agents are able to quickly and accurately respond to customers’
requests by accessing a knowledgebase that includes articles and
information from external online sources such as web files and
SharePoint.

Spaces by Moxie has been adopted by many of the world’s largest
financial and retail institutions, and Moxie is now paving the way for
the deployment of leading knowledgebase and customer communication
solutions in the healthcare industry. Moxie Software currently works
with mid-sized and large healthcare institutions, including Advanced MD
Software, Advocate Health Care, Humana, Southern Cross Healthcare, Johns
Hopkins Medicine’s Armstrong Institute for Patient Safety and Quality,
and Methodist Healthcare, among others.

“The Affordable Care Act requires a system-wide transition for the
healthcare industry in order to meet the new policies of the
government,” said Tom Kelly, president and CEO of Moxie Software. “With
this change, there is an opportunity for healthcare insurance providers
to not only adopt flexible and scalable solutions for customer care, but
also to create meaningful customer relationships.”

In the report “How
Health Insurance Companies Can Leverage CI To Adapt Amid Policy Reform,”
issued in February, Forrester Research, Inc. vice president and research
director Dave Frankland wrote that “Unfortunately, insurance companies
have little knowledge about their digital customers and how to meet
their needs. … a director of marketing told us … ‘Insurance companies
have no idea as to what is expected of them.’ Health insurers need to
create an engaging sales, service, and support website while also
building out email, direct mail, and social media campaigns.”

About Moxie Software, Inc.

Moxie Software provides the only customer-centric enterprise social
software suite that enables companies and organizations to effectively
connect employees, customers and partners to engage in business, share
knowledge and collaborate. Spaces by Moxie is comprehensive solution
that powers more than three billion social interactions per year for
leading organizations in consumer services, financial, healthcare,
high-tech and media and entertainment. Moxie Software’s customers are
able to innovate faster, improve operational efficiencies and provide
superior customer experiences. To learn more about Moxie Software, visit www.moxiesoft.com.

Moxie Software, Spaces and Knowledge Spaces, are trademarks of Moxie
Software, Inc. All other company and product names mentioned are used
only for identification purposes and may be trademarks or registered
trademarks of their respective companies.

Chuck Piluso presented a study of cloud adoption trends and the power and flexibility of IBM Power and Pureflex cloud solutions.
Prior to Secure Infrastructure and Services, Mr. Piluso founded North American Telecommunication Corporation, a facilities-based Competitive Local Exc...

The Software Defined Data Center (SDDC), which enables organizations to seamlessly run in a hybrid cloud model (public + private cloud), is here to stay. IDC estimates that the software-defined networking market will be valued at $3.7 billion by 2016.
Security is a key component...

Container technology is sending shock waves through the world of cloud computing. Heralded as the 'next big thing,' containers provide software owners a consistent way to package their software and dependencies while infrastructure operators benefit from a standard way to deploy ...

SYS-CON Events announced today that MobiDev, a software development company, will exhibit at the 17th International Cloud Expo®, which will take place November 3–5, 2015, at the Santa Clara Convention Center in Santa Clara, CA.
MobiDev is a software development company with repr...

With SaaS use rampant across organizations, how can IT departments track company data and maintain security? More and more departments are commissioning their own solutions and bypassing IT. A cloud environment is amorphous and powerful, allowing you to set up solutions for all o...