Call Center Operations Check-Up and Analysis

We combine more than 40 years call center consulting experience with a unique diagnostic approach to identify opportunities to improve service, revenue and effectiveness of your call center operations.

Call Center University: Comprehensive Program Curriculum

Our Call Center University curriculum, developed by industry experts, provides modular training in six topic areas delivered as LIVE online seminars. Each module is designed for 60-minute delivery and can be customized to fit your call center’s needs and delivered as private web seminars to your team. Alternately, register your team for our public sessions — a great way to provide them with first-rate training at an affordable cost.

Call Center Agent Development
The 8-session course for frontline agents brings new agents up to speed quickly as well as improves the skills of more experienced team members.