K2

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4 out of 5.0,
Reviewed
Nov 16, 2016

Product(s):
K2 blackpearl

Hard to learn

Overall Comment

Vendor described K2 as a very easy tool to use that turned out to be a high learning curve one.

K2 is The Business Ready?

Need strong business support from organization, requires more than average training

What one piece of advice would you give other prospective customers?

Make sure you have the businesses support

What do you like most about the product or service?

Workflow

What do you dislike most about the product?

Learning curve

What one thing do you wish the vendor did differently?

N/A

If you could start over, what would your organization do differently?

Focus more with the business in identifying there needs as well as exploritory work on previously existing business documentation. Secure the Business support as a stakeholder in the outcome of the delivery.

K2, a powerful business process platform, but needs executive sponsorship to be effective.

Overall Comment

We find K2 to be responsive to our support needs. When we have discovered issues/bugs, we get effective support and resolution, escalation occurs quickly, and code fixes are provided to repair the product.

What one piece of advice would you give other prospective customers?

Embrace codeless development. Developers, those people who live with semicolons, need to accept this aspect of a software architecture. Stitching people together with workflow in a graphical way can free them up to work on more in depth code that provides greater business value. The fact that the platform is 100% .net and can easily connect to any data/web service/custom API allows for rapid development of business process applications.

What do you like most about the product or service?

I like its flexibility and customizability.

What do you dislike most about the product?

Versions are locked in so when in an upgrade cycle, upgraded workstations won't work with the older version servers. This makes addressing production issues a little difficult, but it can be planned for.
Also their deployment tools for SharePoint 2013 based solutions have a little more work to do. Moving solutions between SharePoint farms/environments needs to be thought out and sometimes issues need to be addressed manualy.

What one thing do you wish the vendor did differently?

It's hard to think of anything. I'm pretty happy with the way K2 operates. If I had to be picky, I think I'd like to see some blogs/webinars on how new features work when they release them.

If you could start over, what would your organization do differently?

I think we could get more value out of the investment if our IT leadership had a clearer/stronger vision for business processes. K2 was brought in through the infrastructure team, however, the application development teams never really caught the vision for rapid application delivery and business processes. Things are starting to change a little, but still not from a strategic perspective.