“As people’s expectations for getting their own way get higher and higher, perhaps you feel like you are dealing with more difficult conversations that you would like. We’re here to help! With this eCourse you’ll get all the tools and strategies you need to manage those difficult conversations. You’ll decide whether the conversation is worth pursuing, how to create a safe zone for speaking, the value of suspending your frame of reference, as well as a step-by-step process to make those conversations more palatable. Consider combining eLearning with blended e-learning for a well-rounded professional development course that appeals to your mobile learners and offers solid value that can be applied instantly.”