Ans:
Please refer to our terms
and conditions for the refund policy. If
you have out of stock item in your order and you do
not wish to use the excess balance for your future
order, please complete the refund
form.

Qns
2. Instead of refund, I wish to replace with a new item,
how should I go about it?

Ans:
You can use our replacement
form and we will process the replacement for you.

Qns
3. The item I received is not suitable for me, can I
request for refund?

Ans:
No, we do not accept refund for such case. Please
refer to our terms
and conditions for the refund policy.

Qns
4. The item I received is defective, can I ask for refund
or exchange?

Ans:
We will decide on a case by case basis. For this case,
you will be required to take a photo of the item and
its defective parts and attach in the email and send
to us for review.

Qns
5. How long does it take to process refund?

Ans:
Refund will be processed in 2 - 3 working days once
refund
form is submitted.

Qns
6. Will the shipping fee be refunded if my order has
out of stock items?