We just thoroughly investigated the issue with your purchase. According to the information I have received your purchase has unfortunately failed as the payment could not be processed. The funds will be back in your account within the next 5 days and we would like to suggest to you to check with your bank prior to making another purchase.

If you still experience any issues afterwards, please do not hesitate to get in touch with our Customer Service team by telephone.

Spoiler

You can contact our Customer Service team over the phone for the price of a local call by calling the numbers listed below:

Please note: Calls made from landlines are local-rate, while those made from mobile devices may be subject to additional charges from your provider.

Please be aware that you can also use VoIP services (like Skype, Viber, Google Voice etc.) to call our Customer Service team, no matter what country you are calling from. International calls made using VoIP are generally substantially less expensive than calls made from a mobile phone or landline.

For telephone support in English, simply open the VoIP program of your choice, set your country to the UK and dial 0203 014 1826 to speak to a Customer Service Agent.

For French telephone support with VoIP services, set your location to France and dial 04 81 68 10 51, and for German phone support through VoIP set your location to Germany and dial (0221) 82829212.

If you’re calling from a country that is not listed above, please see this FAQ for more information about contacting our Customer Service team. Please note that you may be charged by your provider for making an international phone call, and charges may be based on the country from which you place the call. Customer support will be provided in English, French, and German only.

Thank you for your patience and your understanding.

Naugor | BioWare Customer Service - Forum Support | Find help for all EA Games at Answer HQ.