Course Outline for Root Cause Analysis and Corrective Action Training

This root cause analysis training class is best conducted on-site using your company's own examples of corrective actions. In this root cause analysis class, we will discuss, understand, and apply the 7-step process root cause analysis method to better appreciate the application of the root cause determination and corrective action process.

The real problem with the typical root cause analysis training class is that after the root cause analysis class everyone goes back to doing what they were doing before the class. I will provide a checklist in the root cause analysis class that assists you in learning the approach to answering a 7-step correction action process to assist you long after the root cause analysis training is complete.

Session 1:

Step One - Defining the
Problem Through Root Cause Analysis
Learn and practice to avoid a rush to judgment and the traditional
'quick fix.' We'll discuss root cause analysis examples during step one.

1 hour

Step Two - Interim
Action Using Corrective Action Training
Understood not to be THE answer, practice the process to ensure that the
interim action arrived at is the BEST available alternative to provide
relief while the permanent solution continues to be determined. We'll discuss root cause analysis techniques during step two.

1.5
hour

Step Three - Diagnose
Discuss the use of SPC tools and utilized group problem solving methods,
gather and analyze relevant data to arrive at the root cause of the
problem.

1.5 hour

Session 2:

Step Four - Select and Implement Best
Alternative
Use the root cause analysis process to ask the right questions to arrive the BEST and most
balanced alternative which meets the requirements and yields the highest
benefit and lowest risk.

Step Six - Applying Process Controls
Know what is to be measured and what readings indicate that the process
is in control and the problem corrected. Know what training of personnel
is required to monitor and adjust as required.