Major Functions:Supporting SBS technicians in a high profile call center environment. Â·Focuses primarily on Microsoft and OS/2 Servers and implementations.Deliver exceptional customer service and achieve customer satisfaction.To investigate, identify and resolve server incidents within tight SLA time frames.Develop strategies for improving server support activities and work with operational teams to drive process improvements.

Utilize ITIL processes in support of all engineering activities.Supports customer and networking projects and potential improvements or technology upgrade opportunities.

Major Functions:Supporting SBS technicians in a high profile call center environment. Â·Focuses primarily on Microsoft and OS/2 Servers and implementations.Deliver exceptional customer service and achieve customer satisfaction.To investigate, identify and resolve server incidents within tight SLA time frames.Develop strategies for improving server support activities and work with operational teams to drive process improvements.

Utilize ITIL processes in support of all engineering activities.Supports customer and networking projects and potential improvements or technology upgrade opportunities.