Paperless Ticketing FAQ

Frequently Asked Questions regarding Paperless Ticketing

Q. What is Paperless Ticketing?
A. Paperless ticketing is an alternative delivery method to Print At Home, Mail, UPS, or Will Call
Pick Up. Instead of receiving your tickets ahead of the event, the credit card used to make the
purchase will serve as your ticket. All you need to attend the show is the credit card you used to
purchase the ticket and a valid, government issued ID (such as a driver’s license, state ID or
passport).

Q. Why can’t I just get printed tickets?
A. Paperless ticketing limits scalpers access to tickets and helps ensure that only fans can purchase tickets and attend the event. Paperless tickets have been used successfully at many large events and customers comment that this process was very easy.

Q. How does it work?
A. When you arrive at the venue, just go directly to the main entrance, present the credit card used to
purchase the tickets and government issued ID. The usher will swipe the credit card
and since all the seats are assigned to a single credit card, your entire party must enter the
venue at the same time.

Q. Is it difficult to get into the venue?
A. Not at all. If you have your credit card and government issued ID ready to go, entry is just as
fast or even faster if there are several people in your group.

Q. How do I find my seat?
A. Once your credit card is scanned and validated, a seat locator slip will be printed for each
seat in your order.

Q. May I use a “Virtual Credit Card” to make online purchases?
A. No. Virtual credit cards will not work, since you will need to present your physical credit card
at the time of entry.

Q. What if I’m not going to the show, but I purchased the tickets?
A. If you bought the tickets for a friend or family member, you will need to take them to the entry
gate and still present your credit card and government issued ID.

Q. What if I want to buy tickets for someone else in another state and can’t get to the venue for
the day of the event?
A. To ensure that the tickets remain in the hands of the fan, paperless ticketing requires that that
cardholder who purchased the tickets presents their credit card at the door for admission. We
would advise you to have the person, who will be attending the show, purchase the tickets
themselves with their credit card and then you can reimburse them.

Q. What if my credit card expires before the event?
A. As long as you have the expired card or have received a replacement card with the same
account number ahead of the event, you won’t have any trouble.

Q. What if I don’t have or I lose my credit card before the event?
A. If you do not have a credit card with the same account number as the one used to make the
purchase, you will need to go to the box office will call window on the day of the event for
alternative handling of your situation. In this case, please be sure to bring a print out of your
confirmation email or online order history and your government issued ID. The box office will
verify that the name associated with the order matches the name on the government issued ID.
If they do not match, entry will be denied. In all other cases, entry without your credit card will be
at the discretion of each venue.

Q. What if my credit card can’t be properly scanned at the gate?
A. You are still required to present the credit card so that the gate agent may attempt to scan it.
If the scan fails, then the number can be manually entered, so long as the name on the credit
card matches your government issued ID.