Useful Information for Airspace Users

The Central Route Charges Office (CRCO) operates the EUROCONTROL Route Charges System on behalf of the EUROCONTROL Member States under the provisions of the Multilateral Agreement relating to Route Charges.

In addition, on the basis of bilateral agreements, the CRCO bills and collects terminal charges for Member States as well as air navigation charges for non-Member States.

The dedicated extranet CEFA with secure access is available to airspace users. By means of CEFA, airspace users have access to their individual billing data (billing documents, statements of accounts); they can update their fleet details and modify their contact details online.

Claims

If an error is found in our invoices, please claim on time. A form is available to help you to submit a claim on our dedicated page.

Payment of charges

Please pay on time: late payments are subject to interest and could trigger enforced recovery procedures. The different ways of paying are detailed on our dedicated page.

Please also be aware that fraudsters contact airlines by e-mail, trying to convince them to pay phony invoices to fraudulent bank accounts. Look at our fraud warning page for more information on how to avoid fraud and what to do if you suspect you might be a victim of it.