Effective First Impressions: Face to Face

In Person

Never underestimate the value of a smile. The first time you come face to face with a customer not only sets the tone for that meeting, it determines the success of all future interactions. By energetically and professionally welcoming customers, you let them know that they matter to you and that’s an invaluable start! This module focuses on the many ways to get face-to-face customer interactions off on the right foot.

O que aprenderá

• Create an unforgettable first impression.
• Make customers feel important.
• Use a process for meeting and greeting customers.
• Engage customers in productive interactions.

Por que precisa disso

When customers have completed 70% of the buying process or can complete many online purchases without ever engaging with a single salesperson, traditional sales tactics simply no longer work. Your customers are the personification of the empowered consumer, knowledgeable beyond the need for basic information. You need a relationship-selling approach that leads to a profitable relationship.

Resultados que vai atingir

By mastering a relationship-based selling approach, you can offer your customers value they can’t find on the Internet: You! And you position yourself for long-term partnerships that bring positive outcomes for all parties.