Terms & Conditions

At flower heart designs, we take great pride in our work and are committed to ensuring your gift will be delivered as you ordered. However, occasionally we may need to substitute flowers, vases or a container due to seasonal changes or unavailability. In this instance we will only ever use an alternative of equal or higher value, colour and style.

International OrdersWe accept orders worldwide however we only deliver within the Brisbane region.

Pricing All prices on our website include the appropriate taxes.

Delivery TimesNext day delivery if ordered by 7:00 pm weekdays (Brisbane time). There is no delivery service on Sundays. To all business addresses we will deliver before 5.00pm. Any orders received after these times will be delivered the next working day.

Orders cannot be cancelled on the day of delivery as they would already be in preparation or transit.

If we are given a wrong address we will re-deliver your order for an additional delivery charge. If the recipient is not at the delivery address you have given, our couriers will leave the flowers in a safe location. If the courier is unable to leave the order e.g in secure buildings or flats, we will phone the sender to arrange a new delivery time and an additional delivery fee will apply.

Public HolidaysFlower Heart Designs is closed on public holidays.

Valentines DayOrder must be placed by 13th February (or closest working day) for guaranteed delivery on Valentines day. No timed deliveries for Valentines Day and all orders to a business address will be delivered by 5.00 pm.

CancellationsRefunds can be accepted 24 hours prior to delivery day.

We are unable to offer a refund on the day of delivery as the flowers and gifts will already be on their way.

Please check your receipt carefully and email or ring us ASAP on 0434 382 743 if you have made a mistake so we can alter it before the order is processed and delivered, after such time we cannot correct it.
Flower Subscriptions

Flower subscriptions are delivered between 12:00pm - 3:00pm or 6:00pm - 9:00pm. Subscriptions will be delivered in the time slot selected at the time of purchase. If you need to change your time slot please contact flower heart designs at flowerheartdesigns@gmail.com or on 0434 382 743 24hours before your next delivery.

Cut off time for subscription commencement is 8:00pm on Wednesday night. Any subscription orders received after 8:00pm Wednesday will commence the following Thursday.

If you are not completely satisfied with your order or have found a fault with your purchase please contact flower heart designs at flowerheartdesigns@gmail.com or on 0434 382 743.