GoToMeeting Starter not available for Pro or higher accounts

In my account options, I can only add licenses for Pro or Plus. I called support and they said I could not add any Starter licenses but they didn't know why. The only option I was given was to create a new account with a new email address - I am not changing my email address so do not suggest that as a solution.

Why can't I add a Starter license to my account? Starter licenses are clearly advertised on your website but are unavailable to me. This seems like false advertising.

Re: Unable to add GoToMeeting Starter

@whitea2 OK -- we haven't enabled multiple tier subscriptions for GoToMeeting yet to online subscribers. I believe this will be possible in the near future, though I don't have any ETA.

Do you offer it to subscribers other than 'online subcribers'? I am able to choose between Pro and Plus subscriptions. Is that different than a multiple tier subscription? It seems you offer multiple tier subscriptions, just not with Starter.

@whitea2 This means you would need a separate account to use GoToMeeting Starter with Pro.

I already mentioned I would not use a new email address just so I can subscribe to a plan advertised on your website. Your company needs to make it clear that Starter plans are not available for anyone with a Pro or higher account. Nowhere is that mentioned, and nobody at your company seems to understand that.

Between the phone calls, live chat, and this forum, I've wasted too much time on this. Stop misleading/misinforming your customers. It should not have taken this much effort for you to simply say Starter is not a plan that you offer to anyone with a Pro or higher account.

Re: Unable to add GoToMeeting Starter

@whitea2 OK -- we haven't enabled multiple tier subscriptions for GoToMeeting yet to online subscribers. I believe this will be possible in the near future, though I don't have any ETA. This means you would need a separate account to use GoToMeeting Starter with Pro.

Re: Unable to add GoToMeeting Starter

@whitea2 OK -- we haven't enabled multiple tier subscriptions for GoToMeeting yet to online subscribers. I believe this will be possible in the near future, though I don't have any ETA.

Do you offer it to subscribers other than 'online subcribers'? I am able to choose between Pro and Plus subscriptions. Is that different than a multiple tier subscription? It seems you offer multiple tier subscriptions, just not with Starter.

@whitea2 This means you would need a separate account to use GoToMeeting Starter with Pro.

I already mentioned I would not use a new email address just so I can subscribe to a plan advertised on your website. Your company needs to make it clear that Starter plans are not available for anyone with a Pro or higher account. Nowhere is that mentioned, and nobody at your company seems to understand that.

Between the phone calls, live chat, and this forum, I've wasted too much time on this. Stop misleading/misinforming your customers. It should not have taken this much effort for you to simply say Starter is not a plan that you offer to anyone with a Pro or higher account.

Re: Unable to add GoToMeeting Starter

I’m on a monthly plan. What date does that expire? Are you saying I can downgrade both of my Pro accounts to Starter? That would be a single tier.

Regardless, you currently offer multiple tiers (i.e. Pro and Plus). What you don’t offer is Starter with anything else. Are Pro and Plus considered the same tier? If not, how is that not a multiple tier offering?