Service & Support

Cimteq is dedicated to providing a high level of service & support to our customers

At Cimteq, we are committed to providing excellent levels of customer service. We have a dedicated service & support team and provide a high level of service to our customers.

“One of the standout features of working with CableBuilder is the support we have received from Cimteq. Any helpdesk case raised by myself has received a high level of commitment aimed at ensuring customer satisfaction. Cimteq are prepared to go the “extra mile”, it is good to know that this level of support is just a phone call or an email away”. Chris Huntley, Cable Design Manager, Aberdare Cables.

Implementation

Implementation

Cimteq software is able to make a great deal of difference to a company’s profitability. This is only achieved if it is set up and implemented correctly. Our implementation service allows you to maximise the benefits attained in the shortest possible time. We will help you:

Install and configure the application

Migrate existing data from old systems, spreadsheets and other sources

Set up the design and quotation rules that are specific to your company and product range

Train users

Train your IT staff to maintain and enhance the applications

Customise the applications to your requirements (if necessary)

Support you during and after the implementation period

Integration

Integration

Systems integration is often a very time-consuming and complex process. At Cimteq the first step in this process is to work with our client to determine the level of integration necessary. This is done by gaining a thorough understanding of our client’s business needs and their current use of information systems. We then recommend a technical solution and carry it through to implementation. Our ability to do this comes from our long experience in this field and a good set of systems integration tools.

The solutions that we recommend are practical and cost effective. We would always aim to maximise the benefits from existing systems and to protect our client’s future investment in any new ones by ensuring reliability and scalability.

Training

Training

Cimteq runs a number of training courses to help you implement and use CableBuilder and CableMES to maximise your return on investment.

A key aspect of our training is the flexibility to integrate the needs and priorities specific to each of our customer’s requirements which is our key consideration when planning our training sessions.

Development & Customisation

Our products are designed and built so that they may be easily changed and expanded. We recognise that although the overall needs of the industry are similar, there are always differences due to working practices, market profile and culture.

Our products may be customised at different levels. For example, you may want to change the screen layout to match your working practices. This type of customisation can either be achieved by your staff once they have received our customization training course, or by us.