Shipping

General Policies

Due to license territorial restrictions, almost all of our titles can only be shipped to destinations in the US and Canada. This includes APO, FPO and US Territories and Possessions (basically, if you've got a US zipcode or Canadian postcode, we can ship to you). North Carolina Residents: we must charge you the sales tax. The exceptions to this rule are Bubblegum Crisis, AD Police Files, Bubblegum Crash, Otaku no Video, and Riding Bean, which can be shipped anywhere in the world except Japan, China and Taiwan, and The Clone Returns Home, which can only be shipped to US destinations.

The shopping cart isn't smart enough to know that we can't ship some products outside of the US and Canada, so if you place an order we can't fill, we'll have to remove the invalid items. Sorry!

We try, but do not 100% guarantee, to ship the same day the order is received as long as we get it before 3pm Eastern Time. If we cannot ship to you for some reason, we will contact you to let you know.

If you have any problems with an order, please email or call us at 1-800-24-ANIME or 910-251-1850 during normal business hours.

Shipping

If you order 3 or more items, you get FREE USPS Media/1st Class mail shipping on all orders to US destinations. The shipping cost for 1 or 2 item orders is $2.99. Box sets and special limited-edition products like our Blu-Ray sets get automatically upgraded to free shipping.

In addition, we can provide expedited/international shipping at the following rates:

Our experience is that USPS does just as good a job as UPS and is much cheaper for you (and easier for us). We do address correction, use ZIP+4, and print barcoded labels. All shipments are tracked and you will get a tracking link emailed to you.

Canadian / UK / EU Customers

We have made special arrangements for orders of the Bubblegum Crisis Ultimate Edition and/or Otaku no Video Otaking Edition Blu-Ray sets only - we are shipping these out of fulfillment warehouses in Canada and the UK, so there are no customs, postal processing, or VAT charges. However, your order can only contain these items; if you want anything else, please order it separately, and we will ship it from the United States.

Other International Customers / Non-Fulfilled International Orders

We ship from our office in Wilmington NC via USPS mail. Depending on your country and the value of the order, you will probably have to pay additional customs fees, VAT and postal processing fees -- check with your local postal and customs services for more information. We are required by law to list the full value of the order in the customs forms.

How long will it take for me to get my stuff?

You can determine the estimated delivery dates for USPS shipments by using their Service Commitments Calculator. Our origination zipcode is 28409. Media Mail is considered a Package Service.

ProTip: Keep in mind that USPS operates on 6-day week, while UPS uses a 5-day week. So if it's Friday, UPS 2-Day will deliver on Tuesday, but USPS Priority Mail may deliver on Monday or Tuesday depending on where you live. Priority Mail delivery dates aren't guaranteed, but in our experience they get there on schedule 95%+ of the time.

Media Mail delivery to locations outside the Mainland United States can take several weeks. If time is of the essence, strongly consider Priority Mail. Also, while the shopping cart will let you select these options, we cannot ship UPS outside of the Mainland US; if you place such an order, we'll contact you and correct it.

Shipping Ninja Upgrades

Under certain circumstances, our Shipping Ninjas may upgrade Media Mail/1st Class packages to Priority Mail and even add a top-secret bonus item to your order. It works like this:

Most of our titles qualify for Media Mail, but a few of them have components that mean that they have to go 1st Class, but...

...if the total weight is more than 15.99 oz, then they have to go Parcel Select, however...

...if we send flat rate, then the weight doesn't matter, and there's occasionally space to add the top-secret bonus item to the shipment, which...

...makes you very happy, and you tell all your friends, and thus we get more orders, and so...

...we don't have to go out and get real jobs.

Of course, as with all Ninja-related activities, you will never see it coming. If you do get a bonus item, feel free to tell your friends that you did -- but not what it was, because it's top-secret, after all!

Coupons

From time to time, we publish discount coupon codes on our Twitter feed. Unless otherwise stated, these discounts are usable once per customer, and have a time limit.

To use a coupon code, enter it in the "Enter discount codes" box on the checkout page, then click the "Calculate Discounts" button below the box. This box is just under the billing and shipping address areas on the page.

Payment

We use Stripe as our payment processor, which means you can use any major credit card.

We also accept checks and money orders through the mail; just use the online shopping cart to figure out the price, then print a copy of it and include it with payment. We will ship when your payment clears. The address to mail your order to is: AnimEigo, 6810 Finian Drive, Wilmington NC 28409 USA.

Finally, we can accept orders in a similar way using PayPal; use the shopping cart to figure out the price, and PayPal the appropriate amount to paypal@animeigo.com along with information about your order.

Returns / Warranty Replacements

If we send you the wrong stuff, or there's a problem with it, contact us within 30 days and we'll arrange to fix it. After 30 days, returns and replacements are at our discretion, but we're pretty soft-hearted about it. If you ordered the wrong stuff, let us know, send it back (unopened products only -- it's got to be in suitable condition for restocking), and we'll refund the purchase price (less shipping, which often was free anyway).

Legal Disclaimer (aka "The Fine Print Taketh Away")

We reserve the right to cancel any order (and refund your money) for any reason at any time. So if a programming error means that box set is available for 23 cents, or a coupon code gets you 10 times the intended discount, you're out of luck. On the other hand, if you do notice a problem and let us know, we'll be very appreciative!