Table of Contents
Introduction2
Details3
1. Structure and culture of Ford Vietnam3
1.1. Structure of Ford Vietnam3
1.2. Culture of Ford Vietnam51.3. Inter-relationships between the different processes and functions of the organization9 2. Mission, aims and objectives o Ford and the effect of these on the structure and culture of the organization10 3. Process maps, output evaluation, and quality gateway analysis12 4. Resources, tools and systems required to support the business process17 5. Quality audit system/ practice to manage and monitor quality to standards specified22 6. Quality culture embedding to ensure continuous monitoring and development of the process25 6.1. Quality in employees25

At the present car industry in Vietnam is huge. Its expansion grows strongly due to market demand and social development. Ford Vietnam is one of car enterprise which has entered in this market for over 15 years and gained quite a lot of success. For 15 years in Vietnam, despite of being competed by many rivals, Ford Vietnam still stands firm in the car market. Last year, with the new models, the sale volume of Ford reached approximately 8,000 cars. However, its market share in recent years has decreased by few amounts. Our group 19 had a chance to visit Ford factory and observed it with the purpose of understanding its culture, structure and process in order to make suggestions for how to improve quality and the function of Ford organization.

Details

1. Structure and culture of Ford Vietnam

Organizational structure and culture play a very important role in terms of creating the organizational success. Based on the company’s business and objectives, there are various organizational structures and cultures which can be applied to organizations.

1.1. Structure of Ford Vietnam

Theoretically, organizational structures can be defined as tall structure and flat structure; centralization and decentralization; functional structure, product structure, market structure, geographic structure and matrix structure; multifunctional teams and multidivisional structures. According to the span of control, there are two kinds of organizational structure: tall organization and flat organization. A flat organization is one which, in relation to its size, has a small number of hierarchical levels. This implies a wide span of control. A tall organization is one which, in relation to its size, has a large number of level management hierarchy. This implies a narrow span of control. According to the degree to which authority is delegated, there are two kinds of organizational structure: centralization and decentralization. Centralization is the concentration of authority for making most decisions at the top levels of organization. In contrast, decentralization is the dispersion of authority to make decisions throughout all levels of the organization. Besides, the structure of an organization can be classified by geography, by function, and by product and brand. Additionally, there are some kinds of organization structure that are more complex: the matrix, multifunctional teams and multidivisional structures. The matrix is a structure in which people are grouped by function and by product team. A multifunctional team is a group of individuals brought together from more than one functional area of a business to work on a problem or process that requires the knowledge, training and capabilities across the areas to successfully complete the work. A multidivisional structure is an organizational structure in which each district product line, market or business unit is placed in its own self-contained unit or division and each division has within it several...

...Managing Business activities to achieveresults.
Problems are sent to us as gifts
Hayley Badesha
Introduction
Throughout this report I shall be exploring the importance of the different business process’s used to deliver outcomes and the goals of a company. Also see how the appropriate systems ensure the quality of either the services or products of a company and how this would effect and improve the organisation within the work place. I will explore the work-based problem of a slow and dated computer system and the solution to this with the planning processes involved.
I shall discuss how the Total Quality Management principles could reduce such problems recurring and targets that could be put in place to improve the chance of smoother more efficient running of the office. Total Quality management is the constant drive and to deliver customer value and continuously improve. This is a principle that has evolved from earlier stages such as inspection, quality control and quality assurance. I shall explain this principle and how this helps the given identified problem from recurring.
I will state how the Kaizen strategy, which is the emphasis on continual improvement, can maintain a standard of quality for a business. And evaluate how Lewins change model can influence the how likely the proposed solution is to success.
The Problem
There are obviously going to be problems that arise within the work place. However...

...15: MANAGING BUSINESS ACTIVITIES TO ACHIEVERESULTSManaging Business Activities to
AchieveResults
J/601/0946
4
15 credits
The aim of this unit is to provide learners with the understanding and skills to manage their
activities in the business workplace to improve their effectiveness and efficiency.
• Unit abstract
This unit focuses on the effective and efficient planning and management of business work
activities. It gives learners with understanding and skills needed to design and implement
operational systems to improve their effectiveness and efficiency and achieve the desired results
for the business.
Learners are encouraged to consider the importance and interrelationship of business processes
and the implementation of operational plans, together with quality systems and health and safety,
in achieving satisfactory results.
• Learning outcomes
On successful completion of this unit a learner will:
1 Understand the importance of business processes in delivering outcomes based upon
business goals and objectives
2 Be able to develop plans for own area of responsibility to implement operational plans
3 Be able to monitor appropriate systems to improve organisational performance
4 Be able to manage health and safety in the workplace.
BH023329 – Edexcel BTEC Levels 4 and 5 Higher Nationals...

...functions of the
organisation
1.2 justify the methodology to be used to map processes to the organisation’s goals and
objectives
1.3 evaluate the output of the process and the quality gateways
2:
22.1 design plans which promote goals and objectives for own area of responsibility
2.2 write objectives, which are specific, measurable, achievable, realistic and time-based to
align people and other resources in an effective and efficient way2.3 implement appropriate systems toachieve objectives in the most efficient way, on time,
to budget and meeting organisational standards of quality
2.4 carry out work activities meeting the operational plan through effective monitoring and
control
3:
3.1 design systems to manage and monitor quality standards specified by the organisation
3.2 demonstrate a quality culture to ensure continuous monitoring, evaluation and
development of the process
3.3 recommend improvements which align with the organisation’s objectives and goals and
which result in improvements
3.4 report on the wider implications of proposed changes within the organisation
4:
4.1 carry out risk assessments as required by legislation, regulation and organisational
requirements ensuring appropriate action is taken
4.2 demonstrate that health and safety regulations and legislation applicable in specific work
situations are correctly and effectively applied
4.3 carry out a systematic review of...

...﻿NGUYEN TRAI UNIVERSITY, HANOI
BTEC HND IN BUSINESS (MANAGEMENT)
ASSIGNMENT COVER SHEET
NAME OF STUDENT
REGISTRATION NO.
UNIT TITLE
Unit 15 Managing Business Activities to achieveResults
ASSIGNMENT TITLE
Ritz Carlton
ASSIGNMENT NO
1 of 1
NAME OF ASSESSOR
MBA Le Thu Hanh
SUBMISSION DEADLINE
01/04/2014
I, __________________________ hereby confirm that this assignment is my own work and not copied or plagiarized from any source. I have referenced the sources from which information is obtained by me for this assignment.
________________________________ _________________________
Signature Date
----------------------------------------------------------------------------------------------------------------FOR OFFICIAL USE
Unit Outcomes
Outcome
Evidence for the criteria
Feedback
Assessor’s decision
Internal Verification
First attempt
Re-work
Understand the importance
of business processes in
delivering outcomes based
upon business goals and
Objectives
LO1
Evaluate the interrelationship between the different processes and functions of the organisation
1.1
Justify the methodology to be used to map processes to the organisation’s goals and...

...analysis; work flow, prioritising workloads; how to develop SMART objectives; time management; how to analyse and manage risk; how to align resources with objectives; legal, regulatory and ethical requirements
Operational plans: product and service specifications and standards; meeting quality, quantity, time and cost objectives; systems eg Just-in-Time; value-added chains; statistical process control; coordinating activities; working within organisational constraints and limitations
Be able to monitor appropriate systems to improve organisational performance
Systems: Total Quality Management (TQM), TQM philosophy, principles, methods and techniques; quality systems, quality circles, ISO9000/EN29000 or subsequent current amendments, managing and monitoring quality
Organisational performance: principles of models which underpin organizational performance; types of performance measures and how to determine and set them; cost/benefit analysis; risk analysis; the value of a customer-focused culture; the importance of prevention rather than correction; importance of developing a continual improvement culture and how to involve others; planning, proposing, implementing and evaluating change; identifying wider implications of change within the organisation; Business Process Reengineering
(BPR)
4 Be able to manage health and safety in the workplace
Health and safety: legislation and regulations relating to health and safety at work; organisational...

...CONTENTS
Outcome 1: Evaluate the importance of business process in delivering outcomes based upon business goals and objectives 3
Outcome 2: Developing plans for areas of responsibility 5
Outcome 3: Quality 7
Outcome 4: Health and Safety in the work place 10
Outcome 5: Operational Plans 11
References 13
OUTCOME 1: EVALUATE THE IMPORTANCE OF BUSINESS PROCESS IN DELIVERING OUTCOMES BASED UPON BUSINESS GOALS AND OBJECTIVES
1. A. GE culture is highly influenced by the factor of innovation. This can be considered as the prime reason for its existence over such a long period of time along with maintaining present level of goodwill in the market. This can be best represented by handy model as this model laid its focus over maintaining flexibility in the work system of the organization which is an obligatory measure to be adopted in an organization like GE.
b. Deal and Kennedy model relates two important aspects, i.e. risk and feedback associated with the company in a highly refined manner. This is a relevant model with respect to GE because of the level of diversity present in its culture along with high potential that is required to make sure that all the competencies of GE are utilized appropriately. This has been depicted in below shown figure, (Deal and Kennedy's cultural model)
2. Mission statement of an organization is directly related with the inner strength of the company. This has to be defined in such a manner that it is not deviated from its main...