Total Bids

Project Description

* Be able to respond to customers within a timely fashion within our SLA (1hr<)

* Greet customers warmly and ascertain problem or reason for contact.

* Assist with placement of orders, refunds, or exchanges.

We use ZenDesk and will provide a training session as well templates for you to use. You should have the initiative to pursue our technology stack. There will be resources allotted to you to catch up to speed with how to handle the Customer Support Representative job. There will be weekly check-up sessions, and we do reserve the option to expand this to daily stand up like check-ups. Tickets will come in daily, it is you're responsibility to respond to them, all activity will be tracked. Please do feel comfortable to reach out with any issues - we prefer to have a comfortable remote work opportunity for you.