Should Paint Technicians Lift Their Visor?

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Created: 07 December 2015

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We have employed a new Paint Technician who has years of experience and is really good at his job but I regularly see him lifting his visor to ‘check’ the finish. I have asked him not to do this but he has said that momentarily lifting the visor does not affect health.

Is he correct or should I ensure he keeps his visor down whilst spraying. The other painters keep their visors down but I am concerned that they may follow the example of this older more experienced new employee.

Should I give the painter a specific instruction to keep his visor down whilst spraying and notify him that if I see him raise his visor again I will be required to take disciplinary action?

Introduction Fees

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Created: 23 November 2015

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Several years ago we signed a contract with ‘XY Co’ a company that agreed to supply work to us and we agreed to pay them an introduction fee. They have never really sent any work, perhaps 1 or 2 jobs which we completed and paid their fees. It all went quiet and we thought the contract had come to an end several years ago.

We receive work from another work provider which we have undertaken a lot of work for over a number of years. Recently we have started receiving letters of instruction from ‘XY Co’ to undertake the same work introduced to us from our current work provider.

We have accepted the work from our current work provider and have invoiced them according to their instructions. Unfortunately ‘XY Co.’ requires payment for the work they allege they introduced to us, the invoices are mounting up but I don’t think I should pay twice what do you think?

Dealing with Customer Complaints

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Created: 16 November 2015

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A customer purchased a used vehicle 7 months and 6000 miles ago which has now broken down. We believe the failure is a result of wear and tear but the customer is not happy and is behaving aggressively towards us.

What can we do?

Try and minimise the complaints you are likely to receive by ensuring that all vehicles you offer for sale are thoroughly inspected and are roadworthy. Such an inspection will minimise the risk of vehicles breaking down close to the point of sale. Tim Milsom a Motor Trade Lead Officer for the Trading Standards Institute recently provided RML with an inspection sheet that Tim would like all Motor Traders to complete. Once completed Tim would like it made available to potential purchasers so they are aware of the results of the inspection.

Carpenter in court after trainee’s fingers were severed

The owner of a Bedfordshire joinery and carpentry business pleaded guilty to failing to report an accident, where a person had two fingers amputated, which had occurred at his workshop.

Alex Defeo, a woodworking trainee, was employed at Fabs Designs’ workshop in Bedford, Bedfordshire, when the incident occurred on 4 December 2012.

On Wednesday 4 November 2015, Luton Magistrates’ Court was told that Mr Pasqualone did not report the incident, as is required by law. HSE only became aware of it at a later stage through Mr Defeo’s family.

This was a requirement for all employers under Regulation 3(1) of the Reporting of Injuries, Diseases and Dangerous Occurrences Regulations 1995. Fabio Pasqualone Trading as Fabs Designs, of 110 Risborough Road Bedford, was fined £200 and ordered to pay £500 in costs.

If someone has died or has been injured because of a work-related accident this may have to be reported. Not all accidents need to be reported, other than for certain gas incidents. A RIDDOR report is required only when the accident is work-related, or it results in an injury of a type which is reportable.