Shipping & Returns

Customer Service

Order & Payment

Your order of Den's Tea products can be placed by our secure website, our toll free number at 877-DENSTEA (336-7832) or by faxing to 877-336-7822.
Terms are pre-paid with credit card or PayPal. We accept Visa, MasterCard, American Express and Discover.
If you would like to pay with a personal check or money order, please send it with your order to the following address:

Den's Tea
2281 W. 205th Street, Suite105
Torrance, CA 90501

Shipping Policy & Rates

We generally ship orders within 3 business days after being received. Occasionally, high order volume during special sales and the holidays require several additional days for shipping. Shipments to Alaska, Hawaii and Puerto Rico are sent via USPS Priority Mail. Orders to the continental US are sent via USPS Priority Mail or UPS Ground.
The following chart shows the shipping destination and associated rates.
Please call if you have special shipping needs and we'd be happy to give you a quote.

Shipping Destination

Your
Purchase

S&H

Your Purchase

S&H

Your Purchase

S&H

U.S.A.

≤$29.99

$5.00

≤$49.99

$3.00

≥$50.00

FREE

Canada

≤$39.99

$10.00

≤$84.99

$7.00

≥$85.00

FREE

If you purchase the $3 Green Tea Sampler for Novices: This Sampler is a special promotional item and not counted as a total purchase of $50 for free shipping.

To our Canadian Customers: We will ship your order by Priority Mail International. The only exception is for the $3 Green Tea Sampler which will be sent by First Class Mail International. Canadian deliveries may take up to 10 business days depending on the delivery area and season.
Unfortunately, we cannot control whether duties or taxes will be added to items sent outside the United States. If you have any questions about additional costs added by Canadian Customs, please contact your local government office.

Japan Up!

We will enclose the latest issue of Japan Up! magazine with your order of over $50.
Japan Up! is Los Angeles's FIRST monthly English language publication aimed at introducing Japan, authentic Japanese cuisine and people living in the Greater Los Angeles area.

'Japan Up!' provides informative articles about the latest trends in food, culture, and entertainment coming out of Japan. Additionally 'Japan Up!' shares information about Japanese related businesses in the greater Los Angeles area and provides details about popular Japanese restaurants, Japanese food recipes, Japanese fashion, Japanese cosmetics and even beauty tips.

This offer is for Continental US orders only and is not for gift orders.

Return Policy

Our goal is your complete satisfaction and enjoyment. If you are not satisfied with our products for any reason, please contact us by phone at 877-336-7832 or by e-mail at info@denstea.com within 30 days of your order.

We will replace the tea or refund the price of the tea and shipping costs if the return is a result of our error.

If the return is for other reasons, we will credit your Den's Tea account for the price of the tea.

Den's Tea, Inc. will never disclose, sell or rent your personal information to any third party. The information you provided to us is strictly used for your order purpose and all information about our customers and their orders are absolutely confidential.

Den's Tea is devoted to providing the freshest and most authentic Japanese green tea outside of Japan. As a specialist in Japanese green tea, Den is a third generation tea merchant and personally has over 30 years of experience in tea production. Whether you're in search of an authentic green tea or looking to access the many health benefits of green tea, Den's Tea makes it simple. We have a diverse assortment of top quality tea and are dedicated to providing a source of unbiased information on health benefits and tea culture.

Den's Tea products include:

Sencha

Gyokuro

Genmaicha

Houjicha

Matcha

Organic Loose Teas

Organic Tea Bags

Flavored Senchas

Teapots & Cups

Tea Gifts & Books

And Much More

Whether you're just beginning on your green tea journey or you've been a tea lover for many years, we want to be your source of top quality green tea. Let Den's Tea give you access to the best assortment of tea on the Internet. You can also access our information resources, which include Green Tea Basics, Perfect Brewing, and Health Benefits of Green Tea. We have everything you need in one convenient place.

Enjoy the Many Health Benefits of Green Tea

For most, the enjoyment of green tea is augmented by its many health benefits. The health benefits include:

Powerful Antioxidants

Lowers Cholesterol

Fights Colds and Flu

Improves Heart Health

And Much More

Green Tea, Teapots, Teaware, and Tea Accessories

At Den's Tea, you can find all of your tea supplies in one convenient place. There has never been an easier way to keep your pantry stocked with high quality Japanese green tea. Brewing and serving your tea is also simple with our inventory of teapots, tea cups, and other accessories. We also make gift giving simple with our line of tea gifts. Selecting the right gift will be easy with our many options in a variety of price ranges. Select from popular tea gifts such as Matcha Gift Sets, Assorted Loose Tea Sets, Organic Tea Bag Gifts, and more. Den's Tea also offers fine accessories for tea serving, storage, and brewing. Our love of tea allows us to provide you with the best selection of green tea products at affordable prices.

When you're ready to harness the power of green tea, we make it easy. You can shop a wide array of tea products at DensTea.com 24/7 or browse our website for information on the many benefits of this powerful beverage. Green tea has been enjoyed around the world for centuries and there are many cultures that consider tea a daily necessity. Besides great taste, there are many health benefits if you include green tea in your daily routine. With our help, you can make it easy to have a relaxing teatime no matter where you are. Contact us today at 877-DENSTEA to find out more about us and our products.