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Avoiding disconnection

We want to work with you to avoid shutting off your energy service. If you are behind on your bill payments and have received a disconnect notice, please contact us immediately at 1-800-227-1376 to set up a payment arrangement.

If you miss a monthly payment for your energy service, Vectren will send you a "disconnect notice" in the mail. To avoid being disconnected, make the necessary payment within 14 days. If you know you cannot make your payment before disconnection is scheduled to occur, contact us immediately to learn if you qualify for assistance or payment arrangement options.

To have Vectren service reconnected, you must pay all past-due charges, a reconnect fee, which varies by state and utility service, and a security deposit. Contact us at 1-800-227-1376 for a quote of the amount you will need to pay in order to re-establish your Vectren service. In some instances, assistance opportunities are available to help with reconnection fees.