Samsung Galaxy Note II

Select help topic

Back up phone memory - Samsung Galaxy Note II

Read help info

Before updating your phone's software, it's recommended that you back up the phone memory to ensure that no data is lost. It can also be useful to back up the phone memory regularly to ensure that no data is lost in case of defects and crashes. Follow these instructions to back up the phone memory.

Step 1 of 9

Install Samsung Kies

Go to www.samsung.com on your computer.Find the download section on the web page to download Samsung Kies.Download and install Samsung Kies.

Step 2 of 9

Connect phone and computer

Connect the data cable to the socket and to your computer's USB port.

Step 3 of 9

Back up phone memory

Start the program Samsung Kies on your computer.

Step 4 of 9

Back up phone memory

Click your phone on the list of connected devices.

Step 5 of 9

Back up phone memory

Click Back up/Restore.

Step 6 of 9

Back up phone memory

Click Select all items to select all data types.

Step 7 of 9

Back up phone memory

When the box next to the menu item is ticked (V), all data types will be backed up.

Step 8 of 9

Back up phone memory

Click Back up.

Step 9 of 9

Back up phone memory

Click Complete.

1.
Install Samsung Kies

Go to www.samsung.com on your computer.Find the download section on the web page to download Samsung Kies.Download and install Samsung Kies.

2.
Connect phone and computer

Connect the data cable to the socket and to your computer's USB port.

3.
Back up phone memory

Start the program Samsung Kies on your computer.

Click your phone on the list of connected devices.

Click Back up/Restore.

Click Select all items to select all data types.

When the box next to the menu item is ticked (V), all data types will be backed up.

Click Back up.

Click Complete.

Was this helpful?

Send us your comments

Please let us know how we could improve our device guides Enter your comments here then click the 'Send' button