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Terms and Conditions

PLEASE READ THESE TERMS AND CONDITIONS OF USE CAREFULLY BEFORE USING THIS SITE

Terms & Conditions of use

This internet based website www.tokri.com(here in after "Website") and its other digital properties including but not limited to its mobile application ("Application") which is a technology platform owned, operated and made available by Orange eTokri India (P). LTD. ("Tokri.com"),a company incorporated under the laws of India, having its registered place of business at 108, City Center Building, Behind Persistent, Hinjewadi Phasi-1, Pune, India. These terms and conditions (including those incorporated by reference and including all schedules, appendices and annexures etc.) and Privacy Policy (collectively "Usage Terms") with regard to the use of this Website/Application form an agreement between Tokri.com and the user(s)/registered users of the Website ("User" or "You" or "Customer", as the case may be).

Conditions

1. MEMBERSHIP ELIGIBILITY

Membership on the Website/Application is free.

If you are not agreeable to all the Usage Terms in their entirety, you must not use this Website/ Application and should exit/logout immediately. Your use of the Website/ Application implies that you agree with the Usage Terms in their entirety. You agree, acknowledge and recognize that the contract of sale is made in India, is governed exclusively by laws of India and is subject to the exclusive jurisdiction of the courts in Pune to the exclusion of all other courts.

Tokri.com reserves the right to terminate User’s access to and refuse to provide User with access to the Website/ Application if Tokri.com discovers that User is under the age of 18 years. Furthermore Tokri.com has the right at its sole discretion to refuse to provide access to or terminate the access of any person(s) whatsoever with or without notice.

Tokri.com provides Services on the Website/Application subject to complete adherence to the Usage Terms by the User. By accessing, viewing, or using this Website/ Application, You acknowledge, declare, confirm and represent & warrant to Tokri.com that you have read and understood the Usage Terms and accept them as an agreement as the binding legal contract equivalent of a duly signed contract binding on You. This agreement is effective immediately upon your accessing, viewing, or using this Website/ Application. You are advised to regularly check for any amendments or updates to the Usage Terms mentioned herein from time to time. Tokri.com may add to or change, update these Usage Terms from time to time entirely at its sole discretion. Your use of the Website/ Application and any amendment to the Usage

Terms shall constitute your acceptance of these Usage Terms and you agree to be bound by any such changes/revisions/amendments. Website/ Application shall not be obliged to notify you, irrespective of the fact that You are registered or not, of any modifications made to the Usage Terms. Your access to the Website/ Application for purchasing the Services or for mere browsing is subject to the most current version of the Usage Terms appearing on the Website/ Application at the time of such use.

2. WEBSITE/APPLICATION

Tokri.com shall not be responsible and shall not be required to mediate or resolve any dispute or disagreement between User and Channel Partner. In no event, shall Tokri.com be made a party to dispute between User(s) and Channel Partner(s).

The prices of bakeries, sweet shop and other such stores may actually differ from the prices on that store.

3. SERVICES

That relying on declarations, confirmations, information and obligations made/undertaken by the User in accordance with Usage Terms, and believing the same to be true and acting on the faith thereof, Tokri.com has agreed to provide the Services to the User as per the Usage Terms mentioned herein. In particular, the User does hereby agree, promise, declare, confirm, covenant, undertake and represent & warrant to Tokri.com:

(a) User is not under any legal or other deficiency which prevents/may prevent the User from: (i) entering into a valid contract under the applicable laws; and (ii) making valid payment to Tokri.com for Services ordered by the User.

(b) In the event of detecting any suspicious activity from User’s account, Tokri.com reserves the right to cancel all pending and future orders owing to any such incident without any liability to the User.

(c) In a credit card transaction; User must use your own credit card for which User has full right & authority to validly use such Credit Card for making payment to Tokri.com. Tokri.com shall not be liable for any credit card fraud. The liability to use a card fraudulently will be on the User and the onus to 'prove otherwise' shall be exclusively on User.

(d) While using the Website/ Application User shall at all times strictly comply with the payment procedure and the Usage Terms in their entirety.

(e) In case of Groceries, if prices of MRP on site and prices actually delivered are different, the liability of company is restricted to the difference between the two amount as maximum.

The User agrees and acknowledges that in the Website/ Application all Services are offered only at the sole discretion of Tokri.com.

4. USE OF THE WEBSITE/ APPLICATION

The User agrees, acknowledges, confirms and undertakes that the registration data, information/data provided or uploaded onto the Website/Application by the User: (a) shall not be false, inaccurate, misleading or incomplete; or (b) shall not be fraudulent or involve the use of counterfeit or stolen Credit Cards.

Tokri.com has endeavored to provide the most accurate, up-to-date information on this Website/ Application. However, the information, materials, Services available on this Website/ Application may inadvertently include inaccuracies, typographical errors, or outdated information. Tokri.com is not responsible for and shall not be bound to honor typographical or pricing errors on this Website/ Application. Tokri.com reserves the right to refuse or cancel orders at any time, including but not limited to the following orders that contain incorrect prices or product descriptions, orders in which Tokri.com believes the User has violated applicable laws or Usage Terms, orders that Tokri.com believes are harmful to Tokri.com or orders that Tokri.com believes are fraudulent or based on illegal, fraudulent or deceitful use/furnishing of information or based on false information. Tokri.com neither warrants nor makes any representations regarding the quality, accuracy or completeness of any data, information, product or service. Tokri.com shall not be responsible for the delay or inability to use the Website/ Application or related functionalities, the provision of or failure to provide functionalities, or for any information, software, Services, functionalities and related graphics obtained through the Website/ Application, or otherwise arising out of the use of the Website/ Application, whether based on contract, tort, negligence, strict liability or otherwise. Further, Tokri.com shall not be held responsible for non-availability of the Website/ Application during periodic maintenance operations or any unplanned suspension of access to the Website/ Application that may occur due to technical reasons or for any reason beyond Tokri.com’ control. The User understands and agrees that any material or data downloaded or otherwise obtained through the Website/ Application is done entirely at their own discretion and risk and they will be solely responsible for any damage to their computer systems or loss of data that results from the download of such material or data. Tokri.com accepts no liability for any errors or omissions, with respect to any information provided to the User.

5. ACCOUNT AND REGISTRATION

Tokri.com makes the Services available to You through the Website/ Application only if You have provided Tokri.com certain required User information and created an account ("Account") through Tokri.com ID and password or other log-in ID and password (collectively, the "Account Information"). The Website/ Application requires you to register as a User by creating an Account in order to utilize the Services provided by the Website/ Application. You will be responsible for maintaining the confidentiality of the Account Information, and are fully responsible for all activities that occur under Your Account. You agree to (a) immediately notify Tokri.com of any unauthorized use of its Account Information or any other breach of security, and (b) ensure that you exit/log out from the account at the end of each session. Tokri.com cannot and shall not be liable for any loss or damage arising from your failure to comply with this clause. You may be held liable for losses incurred by Tokri.com or any other customer or visitor to the Website/ Application due to authorized or unauthorized use of your account as a result of your failure in keeping its Account Information secure and confidential.

Tokri.com also allows restricted access to the Website/ Application for unregistered users. At the time of registration, you shall ensure that the Account Information provided by you in the Website/ Application's registration form is complete, accurate and up-to-date. Use of another user’s account information is expressly prohibited.

When you use the Website/ Application, You agree and understand that you are communicating with Tokri.com through electronic records and you consent to receive communications via electronic records from Tokri.com periodically and as and when required. Tokri.com may communicate with you by email/sms or by such other mode of communication, electronic or otherwise. You specifically agree that Tokri.com shall not be responsible for unauthorized access to or alteration of your transmissions or data, any material or data sent or received or not sent or received. Further, Tokri.com will make best efforts to safeguard the confidentiality of your personally identifiable information available with it, but transmissions made by means of the internet cannot be guaranteed or made absolutely secure. By using this Website/ Application, You agree that Tokri.com shall not be liable for disclosure of your information due to errors in transmission or unauthorized acts of third parties. Without prejudice to the foregoing you agree that Tokri.com shall not be held liable or responsible for 'phishing attacks' on you. User agrees that User shall not use/access this Website/ Application from unsecure computers, unsecure communication links and unsecure mobile phones. You may accept or decline the cookies when you accesses Tokri.com’ Website/ Application. It is the User’s responsibility to set his browser to alert him to accept or to reject cookies.

The User agrees, acknowledges and confirms that before placing any order, the User shall check the Service description and price carefully and by placing an order for a Service You agree to be bound by the Usage Terms and conditions of sale included in the Services’ description. You shall only place the order after fully satisfying yourself with the price, description, look as has been displayed on Tokri.com Website/Application.

Tokri.com shall not be responsible unsatisfactory or delayed performance of services or damages.

Tokri.com reserves the right to make, at its sole discretion, any modifications or changes whatsoever to the Website/ Application or the information, listings and services described on the Website/ Application at any time. Such modifications or changes shall be effective immediately when they are made.

6. PAYMENT AND USAGE FEE

Tokri.com uses third party payment providers to receive payments from User. Tokri.com is not responsible for delays or erroneous transaction execution or cancellation of reservation due to payment issues. Tokri.com takes utmost care to work with third party payment providers, but does not control their systems, processes, technology and work flows, hence cannot be held responsible for any fault at the end of payment providers.

7. COMPLIANCE WITH LAWS

User and Tokri.com shall comply with all the applicable laws applicable to them respectively for using payment facility and the Website/ Application.

8. WARRANTY

Tokri.com shall have no liability to the User for any interruption or delay, to access the Website/Application irrespective of the cause.

9. INDEMNIFICATION

Without prejudice to and in addition to any other remedies, reliefs or legal recourses available to Tokri.com herein or any applicable laws or otherwise, User agrees to indemnify, defend and hold Tokri.com harmless including but not limited to its affiliate, agents and employees from and against any and all losses, liabilities, claims, damages, demands, costs and expenses (including legal fees and disbursements in connection therewith and interest chargeable thereon) asserted against or incurred by Tokri.com that arise out of or related to your use or misuse of the of the Website, any violation by you of these terms and conditions, or any breach of representations, warranties and covenants made by you herein.

10. JURISDICTION

This Agreement, and all transactions entered into on or through Website/ Application shall be interpreted, construed and governed by the laws of India which shall be applicable to this Agreement without regard to principles of conflict of laws. User agrees that all claims, differences and disputes arising under or in connection with or in relation hereto the Website/ Application, the Usage Terms or any transactions entered into on or through the Website/ Application or the relationship between User and Tokri.com shall be subject to the exclusive jurisdiction of the courts at Pune, India and User hereby accede to and accept the jurisdiction of such courts.

Any failure, delay or forbearance on the part of Tokri.com in: (i) exercising any right, power or privilege under this Agreement; or (ii) enforcing terms of this Agreement, shall not operate as a waiver thereof, nor shall any single or partial exercise by Tokri.com of any right, power or privilege preclude any other future exercise or enforcement thereof.

The Parties hereto agree that each of the provisions contained in this Agreement shall be severable, and the unenforceability of one or more provisions of this Agreement shall not affect the enforceability of any other provision(s) or of the remainder of this Agreement.

11. THIRD PARTY LINKS

This Website/ Application may at Tokri.com sole discretion, contain links to sites owned and maintained by persons or entities other than Tokri.com. Tokri.com may also provide links to the other sites for purpose of enabling the Customer to make payment to Tokri.com. Any of the foregoing links do not constitute an endorsement by Tokri.com of any such sites and are provided only as a convenience. Tokri.com is not responsible for the content or links displayed on such sites. Tokri.com is not responsible for the privacy practices of such sites which Tokri.com does not own, manage or control. Tokri.com does not regularly review, and makes no warranty or representation regarding materials posted, or Services or services offered, on the sites to which this Website/ Application may be linked and Tokri.com shall not be responsible for any deficiency thereof. Tokri.com does not endorse any or all of the materials, Services, and services available on such linked sites, and Tokri.com expressly disclaims responsibility for the contents of any linked site, the accuracy of any information contained in a linked site, and the quality of the Services and services offered at any linked site. Any decision to view the contents of any linked site is solely the responsibility of Customer and is made at Customer's own risk.

Privacy Policy

Tokri.com collects information about the user when a user uses Tokri.com mobile applications, website, and or has any interaction or communications with Tokri.com.

SCOPE AND APPLICATION

Tokri.com collects information provided directly by the user, such as when a user signs up, modifies account, makes a booking through app, website or any other channel, request on-demand services, contacts customer support, or otherwise communicate with Tokri.com. The information collected may include: name, email, phone number, postal address, profile picture, payment method, and other information you choose to provide.

INFORMATION TOKRI.COM COLLECTS THROUGH USE OF SERVICES

When a user uses Tokri.com Services, Tokri.com collects information about the user in the following general categories: Location Information: To suggest TOKRI.COMs near a user, Tokri.com collects users current location. If you permit the Tokri.com app to access location services through the permission system used by your mobile operating system (“platform”), Tokri.com may also collect the precise location of users device when the app is running in the foreground or background. Tokri.com may also derive users approximate location from IP address. Transaction Information: Tokri.com collects transaction details related to your use of Tokri.com Services, including the type of service requested, date and time the service was provided, amount charged , and other related transaction details. Additionally, if someone uses a users referral code, Tokri.com may associate user’s name with that person. Usage and Preference Information: Tokri.com collects information about how a user interacts with our website, app or other Services. Device Information: Tokri.com may collect information about your mobile device, including, for example, the hardware model, operating system and version, software and file names and versions, preferred language, unique device identifier, advertising identifiers, serial number, device motion information, and mobile network information. Call and SMS Data: Our Services facilitate communications between Users and Customer Executive. In connection with facilitating this service, we receive call data, including the date and time of the call or SMS message, the parties’ phone numbers, and the content of the SMS message. Log Information: When users interact with Tokri.com Services, Tokri.com collects server logs, which may include information like device IP address, access dates and times, app features or pages viewed, app crashes and other system activity, type of browser, and the third-party site or service you were using before interacting with our Services

USE OF INFORMATION

Tokri.com may use the information we collect about the user to: Provide, maintain, and improve its Services, including, for example, to facilitate payments, send receipts, provide products and services requested (and send related information), develop new features, provide customer support to Users, authenticate users, and send product updates and administrative messages; Perform internal operations, including, for example, to prevent fraud and abuse of its Services; to troubleshoot software bugs and operational problems; to conduct data analysis, testing, and research; and to monitor and analyze usage and activity trends; Send or facilitate communications (i) between you and a customer executive, such as estimated date / times of arrival, or (ii) between you and a contact of yours at your direction in connection with your use of certain features, such as referrals. Send users communication, Tokri.com thinks will be of interest to users, including information about products, services, promotions, news, and events. Personalize and improve the Services, including to provide or recommend features, content, social connections, referrals, and advertisements.

SHARING OF INFORMATION

Tokri.com may share the information it collects about a user as described in this Statement or as described at the time of collection or sharing, including as follows:

THROUGH OUR SERVICES

We may share your information: With customer executive to enable them to provide the Services you request. For example, we share your name; With third parties to provide users service they requested through a partnership or promotional offering made by a third party or Tokri.com; With the general public if you submit content in a public forum, such as blog comments, social media posts, or other features of our Services that are viewable by the general public; With third parties with whom you choose to let us share information, for example other apps or websites that integrate with our API or Services, or those with an API or Service with which we integrate.

OTHER IMPORTANT SHARING

Tokri.com may share user information: With entities that provide services or conduct data processing on our behalf, or for data centralization and / or logistics purposes; With vendors, consultants, marketing partners, and other service providers who need access to such information to carry out work on Tokri.com behalf; In response to a request for information by a competent authority if Tokri.com believes disclosure is in accordance with, or is otherwise required by, any applicable law, regulation, or legal process; With law enforcement officials, government authorities, or other third parties if we believe your actions are inconsistent with our User agreements, Terms of Service, or policies, or to protect the rights, property, or safety of Tokri.com or others; In connection with, or during negotiations of, any merger, sale of company assets, consolidation or restructuring, financing, or acquisition of all or a portion of Tokri.com business by or into another company; If we otherwise notify you and you consent to the sharing; and In an aggregated and/or anonymized form which cannot reasonably be used to identify user.

SOCIAL SHARING FEATURES

The Services may integrate with social sharing features and other related tools which let you share actions you take on our Services with other apps, sites, or media, and vice versa. Your use of such features enables the sharing of information with your friends or the public, depending on the settings you establish with the social sharing service. Please refer to the privacy policies of those social sharing services for more information about how they handle the data you provide to or share through them.

ANALYTICS AND ADVERTISING SERVICES PROVIDED BY OTHERS

We may allow others to provide audience measurement and analytics services for us, to serve advertisements on our behalf across the Internet, and to track and report on the performance of those advertisements. These entities may use cookies, web beacons, SDKs, and other technologies to identify your device when you visit our site and use our Services, as well as when you visit other online sites and services.