Aliph Quickly Replaces Melted Jawbone

Marc is happy to report that Aliph really came through for him after he complained about Jawbone smoking and melting after he plugged it into his computer:

As I was getting into my car to go to work a Fed Ex Express van pulled up behind me. It was my replacement Jawbone from Aliph. I definitely wasn’t expecting it to be overnighted to me.

I opened the box and inside with the brand new Jawbone was a hand written note from Lindsey Cromwell who is Richard’s executive assistant. Also include were 2 Jawbone car chargers and 2 sets of their new earbuds which was another unexpected surprise.

This was a great customer service experience!

Excellent. Horrible problem reported Monday night, no-questions replacement + personalized prizepack received Wednesday morning, going from Jawbone melting to jaw-droppingly good customer service. You just earned yourselves a place in the “Above and Beyond” hall of fame!