Policies and Procedures

DISCLAIMER:

All orders placed with Insane Shafts, LLC by phone, fax, mail, web, or e-mail constitute the acknowledgment and acceptance of all conditions listed on Insane Shafts, LLC price list and all conditions listed below. All parts shall remain the property of Insane Shafts, LLC until paid in full.

All orders sold to California addresses will include 9.50% California sales tax. This is required by the California State Board of Equalization. In the event that sales tax is not appropriately applied to an order placed at InsaneShafts.com that is being shipped to a California address, Insane Shafts, LLC will calculate sales tax once the order is processed. In the event that sales tax is calculated incorrectly, Insane Shafts, LLC will calculate the correct rate. There will be no notification made regarding the adjustment of the total amount of the order reflecting sales tax or corrected sales tax.

RETURNS:

ALL RETURNS MUST HAVE AN RETURN AUTHORIZATION NUMBER ISSUED BY INSANE SHAFTS, LLC. ANY RETURN WITHOUT AN RMA NUMBER WILL BE REFUSED.

Axles cannot be returned unless it is within the warranty period, or an incorrect part was sent. In the case of an incorrect part it is the installers sole responsibility to determine if the part is correct or not, if an incorrect part is installed and either damages the axles or any other parts, it is the sole responsibility of the installer and absolutely no repair under warranty will be given nor reimbursement for loss of time or monetary cost.

Absolutely no axle will be returned unless it is a new unit that has not been installed and is returned in original box with copy of original sales receipt and return authorization number. Returns are for credit or exchanges only, NO EXCEPTIONS. Authorized returns are subject to a 10% restocking fee. Credits are for parts only and we do not refund shipping and handling charges on any returns.