CONTACT US

APPOINTMENTS AND LATE ARRIVALS

Due to the very high demand for appointments we require a minimum 24 hours notice for any cancellations, otherwise the full charge for the treatment will be payable, regardless of the reason.

Pre-paid or Gift Voucher appointments will automatically be void.

Non-payment will result in any future appointments being suspended until your account is brought up to date.

In order to ensure your message is successfully received, Aroma Day Spa has a highly efficient reception answering service where you can leave your message on 01274 619667. Text, email or facebook does not guarantee your message has been received; use at your own risk.

Your appointment has been successfully cancelled once the salon has acknowledged your call.

Late Arrivals

Please note that if you are late for your appointment then your treatment time will be adjusted accordingly. If however, you are more than 15 minutes late, your treatment will be cancelled and the FULL fee will be charged to cover the lost appointment.

New clients

For all new clients who book their first appointment only, we require a 50% deposit payable in advance to secure your booking. The remaining 50% will be paid on arrival on day of treatment. Failure to attend irrespective of reason or give 24 hours cancellation notice will forfeit your deposit.

When booking peak times ie: Saturdays or evenings or more than 2 hours treatment time on the same day, payment will be required in full to secure your appointment.

PAYMENTS

Aroma Day Spa accepts all major Credit/Debit cards or Cash as payment in full for any Treatments, Products and Gift Vouchers purchased.

Aroma Day Spa does not accept any cheques. If you arrive at your appointment and produce a cheque as payment, your treatment will automatically be cancelled if you do not have an alternative method of payment ie: Cash or Card at the time.

Failure to make payment can lead to prosecution.

'FREE TREATMENTS FOR YOU'

For every new referral that you recommend to 'Aroma Day Spa' you can claim as a 'Thank You Gift' from the salon your 'FREE' Full Body Spray Tan or 50% OFF any full price individual treatment (not packages) of your choice from the salon's brochure/website.

After their first paid treatment, you will receive your voucher.

The offer is unlimited, so the more people you refer who take a paid treatment, the more treatments you can enjoy for 'FREE!'

Not to be used in conjunction with any other offer.

(Referrals must not have been to the salon before in order for you to qualify for the gift)

V.I.P BEAUTY LOYALTY SCHEME

To say 'thank you' for your loyalty at Aroma Day Spa, all customers can enjoy a complimentary treatment when their reward card is full.

Every time you visit and pay for beauty treatments at the salon (minimum spend £10.00) you will receive a stamp, please note there is no loyalty card or stamp given for treatments at 'The Muscle Whisperer,' as it is classed as a medical massage. When your card is full you can redeem it against one of the following treatments:

Full Body Spray Tan

Shellac Nails

Shellac Toes

Repechage Glyco Sea Peel or Enzymatic Express Facial

Reflexology (20 minutes)

Deep Back Exfoliation & Mask

Anti-Ageing Luxury Hand Treatment

Dynamic Eyes – Brow Wax & shape, Lash Tint & Brow Tint

Weekend Wax - Brow wax, Lip wax & Bikini

Terms & Conditions

All loyalty card treatments must be pre-booked 24 hours in advance or the normal treatment fee will be payable.

Loyalty cards cannot be claimed for on the day bookings

Complimentary treatments claimed on full reward cards can only be taken on Wednesdays and Thursdays.

If you cancel your appointment without 24 hours notice, regardless of reason, your loyalty card will be cancelled instead of a fee being charged. If however you do not have an active loyalty card, the normal cancellation fee will be charged.

Loyalty cards are not transferable.

Minimum spend £10.00 - only one stamp per day.

Loyalty cards cannot be claimed during December.

No stamp will be given if claiming a free treatment or using together with a special offer.

Please remember that if you do not produce your loyalty card at time of payment, irrespective of reason, no stamp will be given at a later date - in accordance with the reward scheme.