Call Center

Phones

E-mail

Working hours

Card and POS terminals assistance

24 hours bank cards and POS terminals assistance center

Phones

0700 10 000 (Vivacom)

17 21 (A1 and Telenor)

(+359 2) 962 41 02

Fax

(+359 2) 962 78 59

0700 10 000 calls for Vivacom subscribers are at the price of local call for people calling from all around the country - the difference between long-distance and local call is covered by Raiffesienbank. 17 21 calls for subscribers of mobile operators A1 and Telenor are at the price of internal call/within the same network – A1-A1 or Telenor-Telenor depending on customer individual plan.

Value Dates for the Execution of Payments

Payments in Bulgarian Lev

Outgoing payments

Payment orders are deposited for processing with same-day value date for the originator and value date for the beneficiary, as follows:

Payments ordered in paper form

RINGS

until 15:00 for processing with same-day value date for the beneficiary’s bank

BISERA

until 11:00 for processing with same-day value date for the beneficiary’s bank

until 15:30 for processing with next-day value date for the beneficiary’s bank

Intrabank payments

until 17:00 for processing with same-day value date

Payments ordered in electronic form

RINGS

until 15:30 for processing with same day value date for the beneficiary's bank

BISERA

until 15:00 for processing with same-day value date for the beneficiary’s bank

until 17:00 for processing with next- day value date for transfers in BGN with currency conversion except BGN/EUR for the beneficiary’s bank

until 22:00 for processing with next- day value date for the beneficiary's bank for transfers in BGN without conversion or with currency conversion BGN/EUR for payments through Raiffeisen online and payments up to BGN 30 000 through Multicash

Intrabank payments

until 17:00 for payments in BGN with currency conversion except BGN/EUR

until 22:00 for payments in BGN without conversion or currency conversion BGN/EUR for processing with same-day value date. Only when official bank exchange rate is applied.

after 22:00 for processing with next-day value date * through Raiffeisen online and payments up to BGN 30 000 through Multicash. Only when official bank exchange rate is applied.

* Intrabank transfer in BGN without conversion or with currency conversion BGN/EUR are processed and are available to the beneficiary in real time, except the time, required for technical completion of the work day.

Incoming payments

Incoming payments are at disposal to the beneficiary's account on the day of their receipt at the bank if they are obtained until:

16:00 - through BISERA

16:00 - through RINGS

17:00 - Intrabank payments

Payments in foreign currency

Outgoing payments

Payment orders are deposited for processing with same-day value date for the originator and value date for the beneficiary, as follows:

15:30 - two business days forward /spot/ value date or next-day value date for the beneficiary's bank

15:00 - with same-day value date to the beneficiary's bank for transfers in EUR and USD

17:00 - for intrabank payments

All transfers in euro initiated electronically to banks by the European Union with a value different from the same day are executed with next-day value date.

Detailed information on the value dates and commissions for the implementation of different types of foreign currency payments can be found in the Tariff of the Bank.

Incoming payments

Incoming payments in foreign currency are at disposal to the beneficiary's account with value date of receipt at the bank if received till 17:00.