By signing up, you agree to the Code of Conduct, which applies to all online and in-person spaces managed by the Public Lab community and non-profit. You also agree to our Privacy Policy.

As an open source community, we believe in open licensing of content so that other members of the community can leverage your work legally -- with attribution, of course. By joining the Public Lab site, you agree to release the content you post here under a Creative Commons Attribution Sharealike license, and the hardware designs you post under the CERN Open Hardware License 1.1 (full text). This has the added benefit that others must share their improvements in turn with you.

Where to report

Site slow?

We have a performance monitoring system now installed to track slow load times on the site, courtesy of Skylight. Check this graph to see if it's a system-wide issue, or potentially related to your internet connection.

In this example below, see how the graph can spike into 20 or 30 second load times? That's a site-wide issue that may be affecting you (although in this graph, it's been resolved and the graph has returned to normal).

Want to get more involved in creating Public Lab open source software? Visit the Developers page and join the "plots-dev" list.

What to report

When people help find and describe problems, they play a key role in building open source software. When filing an issue, please include, at a minimum:

what you did just before the problem occurred

your browser and browser version

your operating system

any web addresses needed to see the problem (such as the URL of this page)

your PublicLab.org username (if you have one)

describe how urgent the problem is (desperate or just-trying-to-help!)

If you are able, it may also help to quickly resolve the issue if you:

test if it happens in a different browser or on another computer

test if it happens whether you are logged in or not (if applicable)

test if it affects other users, or whether this happens to you only sometimes

The more input you can provide, the faster our developer community will be able to solve the problem.

The easy way

If you are unsure how to submit an issue/bug/feature request, please simply fill out this form, which will be sent to the web working group. They will file it and email you the URL so you can participate/follow along.

However, we strongly encourage you to submit a Github request as described above; this makes it much easier and faster for our community to respond to your request!