TCS Innovation Forum 2010 | Enriching Customer Experience

Rich user experience is an element we owe our customers. It also proves to be a differentiator in the marketplace.

In this video, panelists from social media research, emergent technology companies and design teams explore user experience from the perspectives of social media, experience across multiple channels and basic usability design.

This discussion is an excerpt from TCS Innovation Forum 2010, TCS’ annual premier event to brainstorm around new technologies and innovation ideas. Hosted by Co-Innovation Network (COIN™) and chaired by K Ananth Krishnan, Chief Technology Officer, TCS, it provides a platform to collaborate and innovate with technology researchers and peers across industries through panel discussions and interactive sessions.