Please be more specific about the versions. If you have Firefox 22 or newer installed, you'll need to export the root certificate from ESS and import it to Firefox TRCA certificate store manually for https websites to open properly. If you have Opera 15 installed, just ignore the message for the time being, SSL scanning will work anyway.

How do I export the root certificate and import it to Firefox? Because when I copied the certificate (.cer-file) it was only possible without the private key. When I tried to import it to Firefox I was asked for a password which I don't have.

How do I export the root certificate and import it to Firefox? Because when I copied the certificate (.cer-file) it was only possible without the private key. When I tried to import it to Firefox I was asked for a password which I don't have.

Can we get detailed instructions on how to export and import the eset certificate in firefox?

I have the same problem, I like to use Firefox for everything but SSL just is not working as the above issue says. How do we export and import it so it works? I have tried but when I search for something on Google it asks me everytime about the "Certificate Risk" When is EST going to fix this?

First of all, enabling SSL scanning is recommended for advanced users as with the SSL communication redirected through the ESET's scanner, some applications communicating over SSL may fail to establish a connection if they don't trust the ESET's root certificate.

When there's a certificate problem in a browser or email client, try the following:

- with all browsers and email clients closed (check running processes in the task manager), disable SSL scanning in EAV/ESS and click ok

- re-enable SSL scanning

- launch the browser and see if it works now fine

In order to export the root certificate, navigate to SSL->Certificates in the EAV/ESS setup and click the "View certificate" button. A window with certificate details will show up, allowing you to export it to a file. The file can be subsequently imported to browsers.