Organizational Design, Diagnosis, and Development. Session 11 Organizational Diagnosis, I. Objectives. To understand the open systems model and its usefulness in diagnosing organizations To be familiar with diagnosis at varying levels of the organization - PowerPoint PPT Presentation

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Organizational Design, Diagnosis, and Development

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Objectives

To understand the open systems model and its usefulness in diagnosing organizations

To be familiar with diagnosis at varying levels of the organization

To be familiar with useful data at each level of analysis

To review factors related to the assessing the feasibility of change in an organization

The Open Systems Model

Goals & Strategies

Culture

Behavior & Processes

Technology

Structure

Outputs

Input

Resources

Environment

Key Features of the Model

Environments affect inputs, internal operations, & outputs

Organizational inputs can be used as inputs for maintenance and growth

Organizations are influenced by members as well as environments

System elements are interrelated and influence each other

Key Feature, Continued

Organizations are constantly changing

Organizational success depends on ability to adapt to or to final a favorable environment, tie people into their organizational roles, and manage operations

Any level or unit within an organization can be viewed as a system

Issues in Gathering and Analyzing Data

Level appropriate data and measurement problems

Choosing effectiveness criteria

types of criteria (outcomes, processes, structures)

comparison standards

Problems in measuring effectiveness

How to choose criteria

Model for Organizational Diagnosis

Data for Organizational Level Diagnosis

Environmental data

Industry structure data

Goals & strategies

Organizational design & structure

Organizational performance

Productivity

Stakeholder satisfaction

Model for Group Level Diagnosis

Goal Clarity

Outputs

Team

Effectiveness

Inputs

Organizational

Design

Team

Function-ing

Task

Structure

Group

Norms

Group

Composition

Data for Group Level Diagnosis

Organizational design & structure

Goal clarity

Task structure & technology

Team functioning

Group processes

Group norms

Team effectiveness

Model for Job Level Diagnosis

Skill Variety

Outputs

Individual

Effectiveness

Inputs

Organizational

Design

Group

Design

Personal

Characteristics

Autonomy

Task

Identity

Feedback

About

Results

Task

Significance

Data for Job Level Diagnosis

Organizational design

Group design

Personal characteristics

Skill variety

Task identity

Data for Job Level, Continued

Task significance

Autonomy

Feedback about results

Individual effectiveness

Assessing Feasibility of Change

Does organization need strategic change

Is there readiness for change

How will stakeholders react to change

Does organization have capacity to implement change

Will proposed change achieve desired results

Methodological issues

Backwards & Forwards

Summing up: Today we examined the open systems model and its implications for analyzing organizations. A model for analysis was presented which provided for assessment at the organizational, group, and job level

Looking ahead: Next time we continue to explore diagnosis by examining techniques of collecting data.