CANCELATION POLICYAn order can be canceled as long as the certificate has not been delivered. A cancelation will lead to a refund of the paid price minus 10% fees (for administrative work) for 3-factor certificates and minus 30% fees for EV certificates. The guidance option can not be cancelled.

You'll be refunded in the form of a credit note coupon that will be usable on your orders to come. Any coupon refund must be sent by Email with your bank account details.

Once delivered, a certificate (Symantec Developer excepted) can be cancelled and be refunded according to our "money back garantee" during 30 days. Beyond that period, the certificates won't be replaced nor exchanged.