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Phel

Posted 03 February 2014 - 02:07 PM

You can call me Phel and this time I will try to help you with your trouble.

Please, spend some time to read these instructions carefully before we start. They contain very useful information.

Please, stay with us until the end. I know, Malware Removal isn't very fast procedure, it usually has multiple steps, but you should stay here till your computer will be absolutely clean from malware. If your main problem is solved, that doesn't mean that another malware isn't left in your computer. Your patience will be rewarded with absolutely clean computer.

Please, let me know, if you don't understand something. It is really important to understand every instruction. If you are in doubt, how to follow one or another instruction - feel free to ask me, how to do that. I am always glad to help you with that.

Please, don't fix anything by yourself. Please, don't run any tools unless they are required. Trying multiple tools in hope that one of them will help can lead to unrecoverable consequences. Sometimes malware removal tools, used without supervision, can harm your computer more than malware itself.

Please, feel free to notify me about changes in your PC's behavior. It's really interesting for me to know, how your computer is running after each portion of fixes.

Finally, let's go!

Okay, before we start removal procedure, I'd like to know two things.

Have you tried renaming RogueKiller and changing it's extension to .com or .cmd? Are you sure that you downloaded x32 (x86) version instead of x64?

goodtogreat

Posted 03 February 2014 - 04:02 PM

goodtogreat

New Member

Topic Starter

Member

6 posts

When the scan completed it said that zero.access was detected; I clicked delete and after minute or two the computer logged off with message stating that "plug and play service needed to be terminated"