Why is this cover important?

A Business Insurance policy helps to protect those aspects of your business to which you value most and could not carry on your own. Business Insurance is not a “one size fits all” cover, we want to hear about your business, big or small, to determine what level of cover is required, and tailor a policy to suit your exact needs.

POLICY COVER CAN INCLUDE

As a business owner there is nothing more important than having comprehensive business insurance as the risks increase. The policies available through Citycover can cover:

Fire / Flood or Material Damage

Covers your Building and Contents/Equipment against losses due to Fire, Storm and tempest, Earthquake, and Malicious Acts. Cover is automatically extended to include Accidental Damage or Loss.

Building, Contents or General Property

Burglary / Theft

Covers your property for loss after a break and enter.

Business Interruption

In the event that an insurable loss causes you to cease trading, this cover can replace any lost income during a period of time. Other covers such as accountant’s fees can also be insured under this section.

Internal and External Glass

This section covers breakage of fixed glass for its full replacement cost. Cover for Advertising signs is also included up to a designated limit.

Money

Covers Loss or damage to cash, cheques, and negotiable instruments.

Machinery Breakdown

Covers repair or replacement cost after a breakdown to your plant and equipment.

Electronic Equipment Breakdown

Covers repair or replacement cost after a breakdown to your electronic equipment.

Public and Products Liability

Covers your legal liability for any bodily injury and property damage arising out of the course of your business activities.

Tax Audit

This covers the preparation expenses in the event the ATO conduct a tax audit on your business

Employment Practices Liability

Covers you against employment related issues including sexual harassment, discrimination, and defamation in the workplace.

Business Vehicles

Cover can be extended to include company owned vehicles if required.

Broader Protection & Additional Cover

Some important and beneficial extensions of cover are as follows:

Temporary Removal of Contents

Automatic cover for property while it is away from your standard place of business. Cover is included for 20% of your Contents sum insured for up to 90 days.

Temporary Protection & Watchmen

Covers costs reasonably incurred by you to protect the property including the cost of temporary repairs, the hiring of watchmen or the removal of insured property to a place of safe storage pending the repair or reinstatement of your premises.

Business Interruption Extensions

If this section is taken, cover is extended to cover interruption to your business from Public Utilities and your suppliers if they suffer a loss at their own premises.

Why Us?

When you take out a tailored Business Insurance package, you will immediately have access to our expert claims team for personal service on claims, and our experienced brokers for advice on Risk Management.

Citycover is a member of Austbrokers, who are a part of AUB Group – the leading equity-based risk management, advice and solutions provider in Australia. One of the benefits afforded by the Austbrokers membership, is market enhanced policy wordings. This helps to ensure you have a high level of cover and benefits which you will not find in the direct market.

Citycover has many strong relationships in the market and we can rely on these to assist in obtaining favourable terms for you.

FAQs

Frequently Asked Questions for the Business Insurance Package.

What is a ‘Flood’?

In June 2012, the Insurance Council of Australia and Federal Government agreed to adopt the below definition:-

The definition of flood is:

The covering of normally dry land by water that has escaped or been released from the normal confines of:

Any lake, or any river, creek or other natural watercourse, whether or not altered or modified; or

Any reservoir, canal, or dam.

Is Flood cover automatic?

No – most insurers do NOT offer Flood as an automatic cover. If you want this cover under your policy, please tell your Adviser.

What is “Underinsurance”?

Also known as the “Average” or Co-Insurance” Clause, Underinsurance is the result of nominating a value for an asset which is too low to actually replace it in the event it is lost or damaged.

Certain cover sections (Fire, Business Interruption – Income, and Electronic Equipment) contain the under-insurance clause. It is important to review the level of cover you have declared, as if the amount you have declared is too low, the insurer can apply a formula which limits their settlement to you for that loss. This can occur if you have declared less than 80% of the actual value of the risk/asset.

Many businesses unknowingly under-insure as they apply heavy depreciation to their assets or simply forget to include certain assets into their calculations.

How do I make a claim?

As your Adviser, you will always contact Citycover in the first instance and we will guide you through the claims process as this can vary from insurer to insurer.

Need Help?

Our experienced team is ready to answer any questions you have.

Over 45 Years of Trust
Australians have been trusting Citycover with their insurance needs since 1972.

24/7 Emergency Claims Service
We take the stress away, as we know claims don’t just occur between the hours of 8am to 5pm.

Need to Claim?

Our claims process is seamless, market leading and hassle free. You can submit a claim 24/7 online, or alternatively you can phone us during business hours on (07) 3270 1500 or after hours on 0419-710-868. Your dedicated claims specialist will assist you with your claim from start to finish.

Daneille and the Citycover thas been helping us with our insurance needs for over 10 years now.

I highly recommend Citycover, as they are not only professional, they actually care about getting the best outcome for not only my business, but also my personal insurances and those of my family.

If we ever have any questions, Daneille and her team are always available to answer them promptly. Citycover’s Claims Team go above and beyond, to ensure that we get what we are entitled to, with each and every claim we have ever had.

I am so happy that we have Citycover, and Daneille as my Insurance Adviser. This way I can focus on growing my business, and not have to stress about my insurance.

Paul Cotterill

Paul McGregor

Gayle Herriman

Lynette Braddock

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