The Problem with Wine by the Glass (and the Solution)

Madeline Puckette is a woman of many talents, from singing and producing electronica to graphic design. She’s also a certified wine expert who hosts a web series at Wine Folly, which offers online wine courses, wine videos, and media that deliver the world of wine to the web.

Over the years since I’ve started working in restaurants as a wine server, wine by the glass (known in the biz as WBTG) programs have been growing in size and popularity. But there are a few things to watch out for in ‘by the glass’ wines, particularly at large corporate chains. The following guide illustrates the issues and will help make your next glass of wine much more delectable.

Know the Mark Up

A single glass of a wine is typically priced at the wholesale cost of the entire bottle. That means a wine you drink for $9 a glass would retail by the bottle for $12 (with the typical 30% markup from wholesale). While this is the baseline, I’ve seen restaurants across the street from one another vary in as much as $4 per glass of wine—where the local casual eatery was charging $13 per glass and the behemoth fine dining restaurant charged $17 for the same wine!

Solution: Buy by the bottle. Without being an expert in every wine, the safest bet is to buy a bottle, which tends to be a better value. If the wine is available by the glass, you can feel comfortable asking for a taste before committing to an entire bottle. A bottle contains enough wine for four to five glasses of wine, a comfortable amount for a two-person party.

No Standard Pour Size Exists

A six-ounce pour is a typical glass of wine; however, many establishments prefer a five-ounce pour as it allows them to serve five glasses of wine per bottle, versus four. My opinion is that a five-ounce pour has no benefit for the guest because it creates confusion as to the value of the serving.

Solution: Ask and make an impact. Ask your server before ordering what the serving size is. Comments like these make it to managers who can change the restaurant’s policy. I worked at a corporate steakhouse who changed their pour size from five ounces to six because of overwhelming demand from regular diners.

An Open Wine Spoils Quickly

Most restaurants do not use open wine preservation systems. The wines I pour at the beginning of service are often open from the night before. On larger wine lists (25+ selections by the glass) some wines can be open for multiple days. The wines that are left open the longest tend to be ordered the least: esoteric varietals, high-priced wines, sweet wines, and sparkling wines.

Solution: Order smart. Use this simple rule: if you’re at a French restaurant, French wines move the quickest. Steakhouse? Bold red wine. A restaurant in Washington Wine Country? Washington wines.

Corporate Brand Placement Dominates

Major wine brands pay thousands of dollars a year to partner with corporate restaurants. Partnerships are decided at an executive level, wherein the individual restaurants in the chain have limited, and in some cases, no control over their wine lists. To fortify their already dominant position on the corporate chain’s wine lists, wine brands will run giveaways and offer cash rewards to the servers who sell the most of their product. This in turn encourages servers to push a product based on an incentive rather than a good pairing with your meal.

Solution: Dine local. Dine at local restaurants who have control over their wine buying choices. Ask your server what’s special, what’s popular and what their favorite two wines are. This will help you hammer down what sells the most. Be willing to try something new, and if you’re not sure, ask for a taste of the wine before buying the glass.

Got questions for Madeline? Tweet her @madelineelectro, or leave your thoughts in the comments below.

Great tips — always good to have another excuse to order the whole bottle

http://pulse.yahoo.com/_EE5NDWRGJG4IYL4QYKZEBAPPTA OcassiusO

If a 5oz glass is priced at $10, a 6oz glass would be $12. Having finished one 6 oz glass, fewer guests want to commit to another 6oz / $12. I find you sell more wine at the smaller pour (although I prefer 150ml, not ounces), and guests are better able to choose a different glass for each course. As for stale BTG wine, it’s a constant battle.

Great points on wbg serving size and the practice of serving stale wine. We work with restaurants with cutting edge wbg programs and an additional service is to also offer a 2oz or 3 oz pour to create ‘wine flights’ so that guests can experience many different wines as part of their dining experience. The encourages experimentation and drives up sales of higher quality wbg. The key is having a service that not only controls oxidation on your opened bottles, but is conspicuous in doing so. Today’s more wine savvy guest wants to see their wine-by-the-glass being cared for……..they want it poured FRESH from the bottle, in the appropriate stem and at the correct serving temperature for both white or red wine. Not hard to do with the right equipment. When it is does right the results are astounding ! Guests keep coming back for more. Check out how to do it at http://www.BermarAmerica.com

Argol

The 5 ounce pour is standard in New Orleans and that’s what you will get in most restaurants and wine bars. The obvious benefit is that you get a free glass when you order a bottle. A $10 glass of wine should sell for $40 (most places use this and it is recommended by all of our wine distributors), it would cost $10 more if bought by the glass.

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