JOB DESCRIPTION

* Lead an onshore/offshore IVR development team* Plan an agile development schedule* Assist with understanding and resolving technical issues* Work with the client to clarify requirements/design* Coordinate with other team leads to direct an overall program plan* Influence and execute on a multi-year strategic phased development plan* Will interface with other depts. for dependency communications/coordination

TECHNICAL SKILLS:

* 5-7 years of technical development experience; Oracle/Java are preferred* Experience with capacity planning and pipeline scope management* Experience with SDLC development projects* Experience as a project manager* Experience as a business analyst

NON-TECHNICAL SKILLS:

* 3-5 years of experience in a technical leadership role* 3-5 years of experience in driving both on and offshore teams* Experience in communicating directly with stakeholders for design clarification* Experience overseeing team task management and work planning

DESIRED SKILLS:

* Experience in Telephony/IVR Integration with Avaya* 3-5 years of experience with Agile development methodology or delivery background* 2-4 years of experience in the PBM/Healthcare/Claims Platform domain* 1-3 years of Call Center experience* Scrum Master experience* Experience with MS Visio