TripAdvisor Traveler Rating:

2.05Cleanliness

5.05Location

1.05Rooms

1.05Service

3.05SleepQuality

3.05Value

2.05

“Enroute to Spring Training”

Mar 06, 2013James C, New Holland

The price was right. The bed comfortable. But...the conditions in the hotel were not up to par. We had a chair in the room that looked like it might have fallen off a truck on I95 and landed in the room. It was worn and filthy. The tub spigot was falling off and someone had tried to fix it with caulking. But, maybe the worst part was the absence of staff after check-in. The woman who was at the desk was terrific when we checked in. In the morning, we saw no one except when a gal came into the breakfast room to pour more coffee into the carafe. There was no one at the desk, no one in the breakfast area, the hotel seemed abandoned. There was a sign at the desk telling those who needed something to call a number on a phone. Too bad. This is a nice looking place and with a little attention, the room would have been great. I have a daughter who is GM at a Baymont in Denver and she would be shocked at the conditions of a place carrying the name of her hotel

Read management response to this review.

Management response from HospitalityMgr, Manager

Dear Angiesdad,Thank you for taking the time to write us a review about your stay at our hotel. We appreciate your feedback.I would like to apologize for the inconveniences of your stay. As a newly converted Baymont Inn, we are gradually working on completely converting to the standards of a true Baymont Inn. Also, I notified my Maintenance Department of the issue with the tub spigot. Our goal is have great customer service for all of our guests and to be available at all times. I am sorry that we did not meet this need.Please give us another chance to show you what a wonderful hotel we are. As always, we appreciate your business. Please feel free to contact me directly if you wish to further discuss.Sincerely,Faith McComas
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