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What customers say about Cosmo

He helped me pick the best speakers for my price range and he answered all my questions. 5 star!

Nick, February 23

Cosmo is an amazing customer service rep! He was knowledgeable, friendly, and patient with all my questions. Crutchfield has won a loyal customer :-)

Marco, February 22

Cosmo was amazing - very knowledgeable, friendly, and patient. I know nothing about this kind of stuff, and he never acted like any of my questions were dumb or obvious. I was very impressed. I will definitely recommend this company, and Cosmo, to any and everyone!

Lindsay, January 5

Everyone selling anything should be as competent as Cosmo. He was one of the most knowledgeable and patient sales persons I have ever had the pleasure of dealing with. He was polite, patient knowledgeable and sincere. Everything a sales representative should be and more. Thanks Cosmo I will be back. Bob

Bob Villa, August 2

Cosmo has been a great help matching up speakers. Just installed my back set and they work and sound great. Thank you for the help

Adam , June 15

Cosmo has a great, infectiously positive attitude. He is not only very knowledgeable about the products, but also very helpful with using his knowledge to assist in making purchasing decisions. He helped me so quickly, accurately and efficiently that I thought he must be a supervisor filling in for someone. Having such a terrific experience with Cosmo definitely motivates me to purchase more from Crutchfield in the future.

All can say is DITTO all the great things said about Cosmo. He helped me out 200% and I am more than pleased with his professionalism and knowledge. Very smooth call and purchase taking into account my history with Crutchfield. Reps like Cosmo will make me always consider coming back.

David Antoine, May 19

I called Crutchfield because I knew it was a good company. I had no idea what I was talking about and did not know what I needed to order. I was lucky to talk to Cosmo. He was so helpful and kind. He answered all my stupid questions and did not make me feel dumb for asking them. I was so happy with Cosmo that I will call him direct from now on even if I have to hold for him. Thanks for the best help!

Kim Gates, May 15

Cosmo was great. He gave me great advice and ordering was a breeze. Cant wait to get my new equipment and I'm sure I'll be calling him again for more goodies. Thanks Cosmo!!

Jason, May 6

Excellent service and knowledge!
Professional and respectable!

Mike, April 17

Cosmo was super helpful in identifying the best product for my vehicle. He answered my questions and even put the items in a cart! Thank you!!!

Steve, February 17

Incredibly knowledgeable, patient, friendly, and helpful. I am new to all this, but Cosmo didn't make me feel worse for it! Thanks for your help.

Alex, January 7

Cosmo is great. very friendly and knowledgeable. He deserves a raise.

Brett , December 18

I decided to order a Bose Wave Radio for my wife's Christmas present and had waited a little too long. Thus the lengthy wait to get a rep (15 callers ahead). I was lucky to get Cosmo, who was remarkably calm for what must have been a really hectic day. He answered my questions and assured me that my order would arrive well before Christmas. We discussed the return policy and whether I would really need the optional external FM antenna. He was most helpful in all regards and I felt 100% comfortable with my decision and the transaction. I could have ordered the same item from Amazon with free shipping (I have Amazon Prime), but I have dealt with Crutchfield before and know they will be there when I need technical assistance via phone. This is a great company to do business with. Bravo Crutchfield. Bravo Cosmo!

Barry, December 18

Knowledge and helpfulness is astounding. Well done sir! Thank you

Aaron, November 13

Awesome, he was cool and patient. Helped me decide what speakers would work best together in my home theater system. Wonderful experience!

George, October 31

Cosmo was awesome...super professional and helpful. He dialed in just the right equipment for my budget/needs/etc. We will be buying from him from now on!!

Brian, October 21

Cosmo was awesome. A++++++++ A true asset to your company. I have been a customer for over 20 years.

Justin , October 12

Did a great job explaining my options. Patient and professional.

Bob, September 21

Great ideas, great advice!

David , August 24

Cosmo was able to interpret my non-tech speak and find, what seems to be, the perfect receiver. He was concise and quickly figured out what I wanted. I have been a customer for, OMG, like 35 years and they are the absolute best in the biz.

Gwendalyn, July 16

Unreal! I only opened the chat window to see if I could get an answer to a quick question. Before ten minutes passed everything I set out to buy when I sat down was accomplished. And damn, if he didn't paste a link with a stereo and assembly for my 2016 Hyundai Genesis Coupe and everything needed for a professional job. He gave me a direct phone number to JL so that they could build me a custom box for the trunk. I don't know this man., but he treated me like I do. Thanks Cosmo. -WoOT

Christopher James, July 15

What a cool guy, very knowledgeable and patient. Hope I get him again!

Tim, July 8

Cosmo is the reason I bought these items. Very knowledgeable and answered all of my questions. He knows his stuff!

Steve Manning, May 20

Great help, and a wonderful chap with a cool handle. Shades of Leo G. Carroll!!! Very patient. Thanks much for your help. Embrace the 33 LPs and stereo analog Cosmo.

Frank C., May 19

Very personable and highly knowledgeable. He had a solution for all of my marine stereo system needs.

Rick, May 12

Awesome guy!! He spent plenty of time with me choosing the right JL marine amp for my new boat.

Matthew, May 4

Great help on adding a backup camera to my system. Very helpful and experienced!

Mike Gelato, April 8

Awesome Guy. Thanks for all your help today Cosmo.

John Donnelly, March 30

Cosmo recommended some products that help enhance the sound of my vehicle. He was very knowledgeable about their selection and quality. He was very courteous and friendly, I've enjoyed talking and learning from him issues I had no idea how things worked. Good learning experience. Please thank him for that.

Guadalupe, March 21

Mr. Cosmo was awesome. I advised him of what I was looking for, he gave me some options and we found what I was looking for and in fact I ended up buying two radios from him. Not pushy, just excellent customer service!

george z, March 7

Cosmo was very helpful! He answered all my questions and was very patient with me. I would recommend him to anyone looking for help in buying new gear!

dan , January 23

The best.. need I say more.. I think not

Dan, January 14

Cosmo was very knowledgeable, and helpful! he found me the perfect head unit in seconds instead of having to search for hours by myself. Excellent customer service, very pleased with Crutchfield.

mike, January 7

Cosmo was superb. I had simple questions - simple for him, not for me! - and he understood exactly the level of help I needed, and what I did NOT need. Consulting with Cosmo was an unusually positive experience, given how iffy customer service can be with other companies.

Tomas K., December 9

Amazing! Cosmo exceeded my expectations, already convinced that Crutchfield in general would be helpful. He was patient, gave superb advice and quickly assessed my needs. Highly recommended. Ask for him!

Rick, December 6

Cosmo, listened to my thoughts and features wanted in a pair of wireless headphones. Very knowledgeable, helpful and impressive. Thank-you, Cosmo & Crutchfield. Merry Christmas 2015.

Pam, December 5

I called knowing almost nothing about audio equipment let alone car audio equipment. Cosmo was able to walk me through everything and gave me knowledge and advice on what components were available and how they would relate to what I wanted in my Jeep. Very knowledgeable and professional. I greatly appreciated his help and accommodation.

Scott, November 6

We love to hear from you!

Check out some recent customer feedback:

We called to order and had the good fortune to be connected to Gus! He was helpful, friendly and very knowledgeable.

Phil

2/9/2019

Norm really went the extra mile - his insights, openness and willingness to put up with endless questions is laudable.

Greg

2/8/2019

Not only did Hunter stay within my budget he provided me with great technical information as well.

Matt

2/5/2019

I've been a customer of Crutchfield since the beginning. Good to see you're still hangin' in there!