I need at least 1100 words but no more than 1200. How you structure and lay out the report is up to you. You'll have to do a little research on theories of emotional intelligence, as the report requires 5 APA cited references to support the statements. Basically all you have to do is analyse the emotional intelligence and communication of every person in both videos (Positives and negatives) and then make a recommendation (about 500 of the 1200 words) on how the staff can improve their communcication to create a more effective workplace.

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