General Policies

Here is an overview of how our individual & group coaching programs work

Individual Coaching

1. Confidentiality: Your confidentiality will be honored at all times. If another client is mentioned it will be with their permission to use that example to help others. No names will ever be used.

2. Assignments:Each week you will get a list of 1-6 “assignments” that are directly related to accomplishing your goals and dreams. Please turn these assignments in at least 24 hours in advance of our session, so they can reviewed and coaching work can be done in addition to what I’ve already been working onfor you.

3. Weekly Payments:Your payment will be processed each week on your credit card. Due to the nature of our work, we do not offer refunds under any circumstances.

4. Your Appointment Time: Your session time will always remain the same and are designed to be consecutive each week unless arrangements are agreed upon in advance. You will call our office at 484-885-1000 x #1 unless other arrangements are made in advance, by both parties in writing.

5. Session Times: We will be in our appointment for an hour. Please allot that quiet time in your office where you can take notes and concentrate on how we’re moving toward your goals. Please do not be in the car or in a public location where there are numerous distractions.

6. Missed Appointments: If for some reason there is a last minute emergency, we will reschedule later in the week if both schedules permit or add this session to the end of your group of sessions. You are expected to provide a minimum of 24 hour’s notice if you are going to miss a session. Otherwise, you will be charged for the session. In the event of two consecutive missed appointments with no prior mutual written agreement, your coaching agreement will be terminated. No refunds or other obligations will apply.

7. Referrals: for any clients that you refer to The Special Event Coaching Group that become clients for 12 weeks or more, you will receive 3 FREE sessions.

8. Products or Services:The Special Event Coaching Group is always looking for services and products for our event planners. If you are interested in any of our marketing services, such as telemarketing, email blast marketing, public relations, web design or other services please discuss your interests and needs, so we can help you.

9. Teleclasses: The TSE Coaching Group will offer instructional Teleclasses for all of our clients. You may sign up in advance and if a payment applies, it will be posted on our website and you will make the applicable payment before the class. Upon all registrations you will receive the Dial-In Number and the Bridge Code for entry.

10.Sales Support: There have been many times that one of my entrepreneurs is offered work that they may not have experience or be comfortable selling to. If you want my support we are happy to have a tele-meeting with you or/and them on your behalf or with you to help you close the sale. These arrangements will be made in advance and that call will be considered “a session” and you will be charged the standard session cost.

11. Negativity, Industry Gossip & Lack of Professionalism: Our coaching program is designed to help entrepreneurs reach success as their goals and dreams define it. We pride ourselves on putting the emphasis on positive solutions rather than negativity. We do not participate in negative exchanges with clients or vendors as this is the opposite of what we believe in and sabotages the coaching process. It is our policy to terminate business relationships or existing agreements without refunds or further communication if this should occur.

12. Being Prepared Everyone should have their assignments completed for all individual and group coaching classes If the group topic is offered you are asked to read over any information provided before the class please do that, so you have some knowledge about that topic.

Group Coaching Policies

What are the group sizws?
The groups are typically pretty Small, between 5-8 people, or larger.and are designed to be interactive and to create a supportive learning environment in defined topic areas. What Are The Group Coaching Logistics?

Group Coaching occurs over the telephone and is convenient and affordable.Group size is varied and designed so all participants so that everyone can get personal attention.Your coach will be on the call to greet you as you sign in with your first name along with all the other participants. The call will then begin by covering the specific topics for the session.

B. Participants are urged to come prepared with a specific goal in mind for the program and be willing to take action. Discussion of those actions, coaching through artful questioning, guiding and supporting will be an integral part of the Group Coaching process.

C. Group members simply pick up their phones and dial the telephone conference “bridge-line” (given out ahead of time). The bridge-line is reserved at a special time for the group to use. The teleconference call is a very convenient and effective method of interacting. You can come to the group as casual as you want in the comfort of your own home or office! No extra time spent driving somewhere, or paying parking fees.

D. Group Coaching is paid for monthly at the first of the month month and meets via telephone twice a month.

E. Timing – Each session is designed to last one hour. but we will attempt to last until all questions are answered.

F. Because of the nature of Group Coaching often a commitment of two to three months is required.

G. Registration – Groups fill quickly; so please register early to avoid disappointment. Groups are in the process of forming; please email me if you are interested in joining a group along with . with your application