I just received my new phone (Moto E5), but there is no SIM card. The plastic frame that contains the SIM card was in the box, but the SIM card had been removed. Also, the box was open when it arrived.

Please help, this phone is a replacement for my previous RW phone, which stopped working after the last outage debacle. I need to get this going asap, thank you.

Ah, that is different. For my previous two RW phones, the card was in the little plastic thing. I’ll go ahead and continue with setup, hopefully you are correct and the SIM is already in the phone. Thank you.