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Sony vaio laptop infected with malware [Solved]

Confused Dave

Posted 22 September 2015 - 10:04 AM

Confused Dave

Member

Member

25 posts

Hi I recently installed windows 10 download, also canon zoom browser, canon photo professional. Soon after, the browser started redirecting to unwanted sites. I tried to install various malware removal tools but all installs are interrupted by errors. Kaspersky Internet security says it can't install due to presence of conflicting software ie Baidu antivirus ( which I haven't installed) and I can't find the program to remove it manually.

Any help would be appreciated

Dave

0

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Essexboy

Posted 22 September 2015 - 11:21 AM

Note: You need to run the version compatible with your system. If you are not sure which version applies to your system download both of them and try to run them. Only one of them will run on your system, that will be the right version.

Right click to run as administrator (XP users click run after receipt of Windows Security Warning - Open File). When the tool opens click Yes to disclaimer.

Select additions at the bottom

Press Scan button.

It will produce a log called FRST.txt in the same directory the tool is run from.

If an update is found, you will be prompted to download and install the latest version.

Once the program has loaded, select Scan now. Or select the Threat Scan from the Scan menu.

When the scan is complete , make sure that everything is set to "Quarantine", and click Apply Actions.

Reboot your computer if prompted.

Extra Note:

If MBAM encounters a file that is difficult to remove,you will be presented with 1 of 2 prompts,click OK to either and let MBAM proceed with the disinfection process. If asked to restart the computer, please do so immediatly.

To access logs from Malwarebytes Anti-Malware 2.0:

1.Open Malwarebytes Anti-Malware 2.02.Click History > Application Logs3.Double-click the log you would like to open

Scan Logs record detections from manual scans, including threats detected and the actions taken against them

To save a Scan Log:

1.Open the log file you would like to save2.Click Export3.Choose to export to a .txt4.Choose a folder to save the log file in, then click Save5.Post that log here

If an update is found, you will be prompted to download and install the latest version.

Once the program has loaded, select Scan now. Or select the Threat Scan from the Scan menu.

When the scan is complete , make sure that everything is set to "Quarantine", and click Apply Actions.

Reboot your computer if prompted.

Extra Note:

If MBAM encounters a file that is difficult to remove,you will be presented with 1 of 2 prompts,click OK to either and let MBAM proceed with the disinfection process. If asked to restart the computer, please do so immediatly.

To access logs from Malwarebytes Anti-Malware 2.0:

1.Open Malwarebytes Anti-Malware 2.02.Click History > Application Logs3.Double-click the log you would like to open

Scan Logs record detections from manual scans, including threats detected and the actions taken against them

To save a Scan Log:

1.Open the log file you would like to save2.Click Export3.Choose to export to a .txt4.Choose a folder to save the log file in, then click Save5.Post that log here

Posted 24 September 2015 - 03:34 PM

Yes Edge is the only browser currently installed to my knowledge, Firefox was previously the default browser but it stopped connecting to the internet when other applications would so I tried a reinstall. However I couldn't get to the download link without being redirected to ads