I pre-ordered Black ops * and it came out today, but when I go to play it it says I nee...

GetHuman-keithra's customer service issue with Xbox from October 2018

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The issue in GetHuman-keithra's own words

I pre-ordered Black ops * and it came out today, but when I go to play it it says I need to purchase the game first. I do not know what to do and I’ve tried looking at my payment options and nothing is wrong, but it still says I don’t have the game when I already bought it

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