Service Delivery Manager at Adexen

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Job Title : Â Â Service Delivery ManagerAdexen : Â Adexen is a well known recruitment & HR consulting firm in Europe and Africa.Â Service Delivery ManagersÂ manage the delivery of services to the companyâs channel partners promoting the continuous improvement of productivity, service quality and customer satisfaction.Other Responsibilities: Accountable for managing service delivery for all companyâs Channel Partners Provides a focus for SLA management and customer satisfaction across the relevant customer base. Ensure the information systems and the review structure for SLAs and client satisfaction are in place and effectively used Continuous and demonstrable improvement of productivity resulting in increased cost effectiveness and value. Be able to evidence these savings across relevant customer baseÂ

B.sc degreeÂ in engineering, telecommunications or equivalent. Professional experience in the areas of Data Centre Operations Management and IT infrastructure as well as knowledge of ITILÂ Â Â Qualified applicants should Click Here to apply onlineÂ
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