RESEARCH & INNOVATION

S.A.CE. SystemA tool to improve hotel services
in the sanitary sector

Hotel Services offered are:

Professional Cleaning

Industrial Laundry

Services performed by hospital personnel OSS, OTA

Catering Services for patients

Internal Logistics

WHAT IS IT?
The S.A.CE. System (Centralized Hotel Services) is a means to analyze and to innovate organizational models for the hotel services in
the sanitary section.
It has been tested at the St Maria of Terni Hospital with the help of the Universities of Udine and Siena.

HOW IT WORKS
The S.A.CE. Project starts from analyzing the organizational model used in the context under investigation to understand the areas
that need to be improved so that a more efficient and effective model can be put into practice.
The reviews involve not only the Hospital Institution and its hotel services carried out by hospital personnel, but also the companies
that deal with external services, in a way to obtain a complete picture of the workings of the hotel services themselves.
A reorganization of the hotel services is projected together with a logical integration and centralization, and consequently a redefinition
of the personnel tasks, aiming to achieve savings with the same quality of service as regards performance and service quality
supplied.

The (Scuola Nazionale Servizi Foundation) National School for Services promotes the development of a modern and efficient corporate culture to support the Facility Management companies and contractors.

Application of Innovations aimed at improving economic performance and the quality of services

Assistance 'in the pipeline', directly at the place (hospitals, businesses, public buildings ...)

Structured Training through discussion and interaction between service operators, users, representatives of companies and researchers

Studies and Publications, fundamental to spread the FM knowledge and to define development policies