I guess I should have written "return by time frame". Here is what the email says exactly.

Quote:

If possible, please turn off wireless on your Kindle, insert the Kindle into a plastic bag, put it in original packaging if available, and send it back to us within 30 days from the date of this e-mail. If we don't receive the device by then, you'll be charged for the replacement Kindle.

I know of at least one person who has had two PWs replaced. Unfortunately the poll doesn't have an option for multiple replacements.

Not sure if you mean Xendula. We haven't heard from her today yet, but I noticed she posted pics of her DOA unit on Amazon. (Not cyberstalking or anything, she uses the same screenname there and I've been watching the customer images come in while trying to decide what course to take.)

This suggestion isn't exactly helpful for those that bought an e-ink model to reduce eye strain.

One option is to call Amazon KINDLE Support and request that a CS person or some other Amazon employee inspect the replacement unit before shipping to you. That would go a long way to insure a good experience with the replacement.

Be sure you reached Kindle Support during daylight hours and not Amazon customer support in India in non-US daylight hours.

Not sure if you mean Xendula. We haven't heard from her today yet, but I noticed she posted pics of her DOA unit on Amazon. (Not cyberstalking or anything, she uses the same screenname there and I've been watching the customer images come in while trying to decide what course to take.)