By-law 26-2008 and amendments – to enact rules and regulations for the installation, repair, maintenance and access to water meters and related appurtenances, including penalties and offences.

613-443-2195

For Emergencies ONLY: 613-239-1725

Annual Reports

To view the Summary and Annual Report for the Limoges Drinking Water System 2016, click here.

To view the Summary and Annual Report for the St-Isidore Drinking Water System 2016, click here.

To view the Summary and Annual Report for the Limoges Drinking Water System 2015, click here.

To view the Summary and Annual Report for the St-Isidore Drinking Water System 2015, click here.

Frequently asked questions

Q. I cannot see the numbers on my water meter. What should I do?
A. Point a flashlight on the meter and the numbers will appear.

Q. What should I do if there is a previous balance on my bill but I was not the owner at that time?
A. Consult your solicitor to verify if any adjustments were done.

Q. What should I do if I have difficulty with the mail and I’m not receiving my bills?
A. We have no control over Canada Post. Register on our website to receive your bills by email (e-billing).

Q. I have not received my invoice, can you credit the penalty?
A. No, you are responsible for keeping your account up to date. This is why the bills are always payable on the last business day of the month of January, April, July and October.

Q. How can I pay my bill?
A. -At one of our offices (Casselman or Fournier): cash, cheque or Debit;
-Pre-authorized electronic payments (no additional charge);
-On line through your financial institution;
-Credit card (e-payment) (on our website only with additional fees of 3%+$0.35 per transaction);
-After business hours, deposit your cheque in the drop box outside the office;
-Register with your financial institution to make payments at ATMs.

Q. I have a sticker on my bill that says that I have a water leak. What does it mean?
A. This is a courtesy message. It was possibly caused by a running tap or a toilet trap that was not closed tightly for a few hours. Do a house test: read your meter, wait 15 minutes, and read your meter again.

Q. There is a sticker on my bill that indicates “defective meter”. How do you know?
A. We mark the meter as defective if our machine does not register a signal when we read the meter. Often, this is caused by a dead battery. The technician must change it. Please schedule an appointment.

Q. How does the municipality estimate my consumption when my meter is defective?
A. It is estimated according to the last 4 to 6 readings. 3 to 4 weeks after installation, we will return to re-read the meter to make adjustments for the next billing.

Q. I want my tenant to pay the utility bills. How do I make the change?
A. No problem! Send us an email at utility@nationmun.ca, we will add his name to the account and the tenant will receive a copy of the bills. Please note, however, that the owner remains responsible for the account if the tenant does not pay.

Q. Is there a fee to open or close a utility account?
A. When we issue a final bill, there is a fee of $45.00 charged to the seller.

Q. I will be on vacation and will not be back on time for the next utility bill. What should I do?
A. You can register on our web site to receive your utility bills by email (E-Billing) or you can register for the preauthorized electronic payment program (no additional fees).

Q. Can you add the name of my partner on the utility bill?
A. There is only one field for the name, however, if you both have the same last name it is possible.

Q. How can I read by water meter?
A. Point a flashlight on top of the meter and the numbers will appear.

Q. What happens if I do not pay the entirety of my bill?
A. The first day of each month we will add an interest fee of 1.25 % to the outstanding balance. The outstanding balance as of January 31st of each year will be added to your interim tax bill plus a $ 36.00 fee per service.

Q. What happens if my payment comes back as NSF (non-sufficient funds)?
A. A $ 20.00 fee will be added to your account plus interest fees, if applicable.

Q. What are the fees listed on my utility bill and what are they for?
A.

Fees

Description

What are these fees for?

Eau/Water Cons

Your water consumption in square metres;

For water treatment;

Eau/Water Service

Set rate to be hooked up to municipal water services;

For the maintenance of pumping stations and water hydrants, and for the distribution;

Eau/Water Capital

Set rate for the infrastructure;

For the maintenance of the future infrastructure;

Égout/Sewer

Set rate to be hooked up to the municipal sewer system;

For the maintenance and treatment of the lagoons and for the community septic fields;

Q. How can I reduce my water consumption?
A. Here are some easy ways to reduce water consumption: shut off the water tap while brushing your teeth or install a water barrel to collect rain water to water your garden or flowers.

Q. What happens if Canada Post goes on strike?
A. You are responsible to keep your account in good standing despite any interruptions to the postal service. To avoid accumulating interest fees, you can apply payments to your account through online banking services or through pre-authorized payments. We also encourage you to subscribe to the online billing service found on our website.

Q. What is the cost of a water meter?
A. $400.00 without taxes – see By-law no 26-2008 and its amendments (129-2008 and 117-2016)

Q. I checked my account online, and the balance that is due is high. Why?
A. Only the invoices appear on the account, payments or credits do not.