A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site.

Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs.

We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not.

A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies.

Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

COOKIE

TYPE

DURATION

DESCRIPTION

Cookie Law Info

viewed_cookie_policy

Persistent

Cookie set by the Cookie Law Info plugin to record that you accept the fact that the site uses cookies. This cookie is used to stop the cookie notification displaying each time a new session is opened.

Facebook

act, c_user, csm, datr, fr, lu, p, presence, s, sub, x-src, xs

See description

We use the Facebook Like button to integrate our website with our page on Facebook.com - a common feature of websites these days. In doing so this causes some cookies to be created by Facebook that detect the number of "likes" and whether you are logged into Facebook or not. You should refer to Facebook's cookie policy here. At the last count Facebook use 12 cookies which all expire at the end of the browser session with the exception of datr (2 years), fr (2 months) and lu (2 years).

Google Analytics

__utma, __utmb, __utmc, __utmx

Respectively 2 years, 30mins, on browser close, 6 months

A group of four cookies which is used by Google Analytics, a widely-used website statistics application. The data that they collect is not sensitive and merely includes technical information such as the browser you are using, how you found our website, how long you spent on the website, whether you've visited the website before and so on. More information at Google.

Lucky Orange

_lo_rid, _lo_u, _lo_v, __lotr, __cfduid

After 12 months (persistent)

This cookie is used to help improve usability and the customer experience. Lucky Orange may record mouse clicks, mouse movements and scrolling activity. Lucky Orange may record keystroke information that online customers enter on the Website.

wordpress_test_cookie

wordpress_test_cookie

Session

WordPress cookie for a logged in user. For more information visit: http://codex.wordpress.org/WordPress_Cookies

“Encoded is a dream to work with. They are efficient, reliable and totally professional with highly flexible technology to match. Always open to new ideas, they truly listen to what we want and go the extra mile to achieve it. That’s what makes them different and sets them apart from the competition.”

- Head of Customer Contact, Park Group.

“The people at Encoded blended well with our own team and understood our culture perfectly. They appreciated our requirement for a user-friendly solution that reflected Virgin’s own unique sense of style.”

- Operations Analyst, Virgin Holidays.

“Encoded has enabled us to build a truly round-the-clock operation without the need to increase our customer service headcount. To deal with the calls currently handled by IVR we estimate we would need to increase the existing number of agents by around 20%.”

- Managing Director, Green Star Energy.

About Encoded

Encoded is a leading PCI DSS compliant provider of secure interactive voice response payment solutions. Encoded’s products are designed to fulfil three key objectives; Reduce costs by automated business processes, Increase sales by offering new fulfilment channels, Improve customer service by maximising resource efficiency.

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Privacy & Cookies Policy

Privacy Overview

This website uses cookies to improve your experience while you navigate through the website. Out of these cookies, the cookies that are categorized as necessary are stored on your browser as they are essential for the working of basic functionalities of the website. We also use third-party cookies that help us analyze and understand how you use this website. These cookies will be stored in your browser only with your consent. You also have the option to opt-out of these cookies. But opting out of some of these cookies may have an effect on your browsing experience.

Necessary cookies are absolutely essential for the website to function properly. This category only includes cookies that ensures basic functionalities and security features of the website. These cookies do not store any personal information.

Any cookies that may not be particularly necessary for the website to function and is used specifically to collect user personal data via analytics, ads, other embedded contents are termed as non-necessary cookies. It is mandatory to procure user consent prior to running these cookies on your website.